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COMMUNICATIONS DIRECTOR/EVENT PLANNER Professional Experience Communications Director/Event Planner January 2008 April 2014 Company Name － City State Created launched comprehensive communications program Department, resulted increased visibility awareness Department's activities. Developed executed media plans, including social paid media. Organized managed details Department's annual event showcasing Iowa's centenarians, including securing attendance Iowa's governor lieutenant governor. Director Communications January 2000 December 2007 Company Name － City State Successfully led external communication efforts Department including handling publicity working closely media, increased visibility awareness Department's activities Liaison Department several agricultural-based committees advisory teams, collaborating various initiatives increase public knowledge raise funds Conceptualized authored News To Grow On column Iowa Secretary Agriculture, ran rural newspapers printed media outlets throughout Iowa Administered The Good Neighbor Award, first-in-the-nation initiative honors Iowa's livestock producers environmental animal stewardship Media Consultant NASDA (National Association State Departments Agriculture) U.S. Food Export Showcase. Received Leveraging/Collaboration Award 'superior performance innovation' FDA (Food Drug Administration) member Monkey pox Interagency Work Group. As member, I implemented collaborative multi-Federal, State Local agency response outbreak zoonotic animal disease. Development Coordinator/Event Planner September 1997 May 2000 Company Name － City State Successfully led fund raising activities, volunteer recruitment event planning nonprofit agency. Managed popular annual PPGI Book Fair held State Fair Grounds, resulting record sales two years involved. Received "Star Performer" award organizing supervising sold annual dinner, securing Dr. Ruth Westheimer keynote speaker. Education Degree Political Science/Public Administration Grandview University Political Science/Public Administration Associate Degree Paralegal/Legal Research Writing Des Moines Area Community College Paralegal/Legal Research Writing Certificate Fund Raising Management University Indiana/Center Philanthropy Interests Iowa Council Homelessness: participated discussions voting efforts remedy homelessness Iowa Iowa Food Bank World Food Prize Hunger Summit: participates organizing events help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events Iowa Insurance Division Attorney General's office public outreach Iowans Governor's Volunteer Iowa Initiative: coordinated Department's volunteer response statewide initiative Iowa Council International Understanding: volunteer event host Drake Community Center: worked inner-city youth improving writing literacy skills Iowa Lutheran Services: Volunteer teacher ESLP (English Second Language Program) Additional Information BOARDS AND COMMITTEES/COMMUNITY ACTIVITIES Iowa Council Homelessness: participated discussions voting efforts remedy homelessness Iowa Iowa Food Bank World Food Prize Hunger Summit: participates organizing events help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events Iowa Insurance Division Attorney General's office public outreach Iowans Governor's Volunteer Iowa Initiative: coordinated Department's volunteer response statewide initiative Iowa Council International Understanding: volunteer event host Drake Community Center: worked inner-city youth improving writing literacy skills Iowa Lutheran Services: Volunteer teacher ESLP (English Second Language Program) Skills agency, Book, Consultant, event planning, Fund Raising, funds, innovation, leadership, managing people, media plans, mentoring, newspapers, organizing, profit, project management, public relations, speaker, public speaking, publicity, recruitment, sales, supervising, writing skills

AGRICULTURE

SOCIAL MEDIA MANAGER Summary Seeking employment position Marketing Public Relations field. Highlights I able work well people, part team otherwise, external and/or internal work environment. I organized multi-task ease. I able take direction easily, I also afraid ask help needed. I strong communicator pride ability speak write well. I familiar computer office programs including Microsoft programs. I work well pressure consider effective problem solver, promoter liaison. I pride able develop nurture relationships, existing new, clients, patients, and/or team members daily basis. Experience Social Media Manager 06/2014 Current Company Name － City State Running Title history Lease holders properties Entering data used official Abstracts Managing personal relationships clients writing "Thank You" letters keeping informed weekly email updates Assisting daily office duties filing, organizing, updating company/clientele information Creating maintaining Social Media profiles (Facebook, Twitter, Instagram) Candidate Creating implementing strategic plans Social Media posts try broaden outreach (i.e. posting relative articles social political issues community asking followers feedback, posting pictures every fundraiser, appearance social event campaign/candidate held attended, engaging followers conversation campaign page learn concerns hopes future community André Comeaux help make reality) Helping plan campaign fundraisers events Lafayette community ◦ Examples: Planned implemented "Meet Candidate" social gathering local restaurant current students recent graduates come together discover ways volunteer campaign, raise money, meet André Comeaux learn objectives Helped plan implement several fundraisers Lafayette Baton Rouge community gave supporters opportunity volunteer time money help fund campaign Helped design website, campaign "push card" campaign t-shirt Marketing Intern 01/2014 05/2014 Company Name － City State Creating posting numerous Social Media posts various outlets (Facebook, Twitter, Instagram, Constant Contact) engage followers encourage attendance events Designing sending weekly, sometimes daily e-Blasts (via Constant Contact) ticket holders general public upcoming events, getting involved volunteering, etc. Volunteering Art Walks Downtown Lafayette various concerts, taking pictures certain events fundraisers, assisting Marketing Director different tasks daily basis organizing designing promotional pieces including flyers, postcards Center's website Sports Intern 09/2013 02/2014 Company Name － City State Assisting Sports Director filming high school football games Recording names, numbers scores game Cutting film reviewing/editing script teleprompter Sports Director went on-air Nanny/Caregiver 01/2012 02/2014 Company Name － City State Basic caregiver three small children 4-6 hours everyday Provided discipline according ages (5, 10, 13) and, accordance parents' guidelines, gave everyday chores responsibilities accomplish i.e. getting homework done right school timely manner, cleaning rooms, dressing extra-curricular activities, etc. Sales Associate 05/2011 12/2012 Company Name － City State Greeting assisting customers main floor Working register Re-stocking shelves taking inventory weekly basis major inventory summer Wrapping gifts Creating flyers postcards help advertise monthly sales discounts Designing various window displays Education Bachelor's Public Relations, Business University Louisiana Lafayette － City State US University Louisiana Lafayette, Lafayette LA Public Relations/Liberal Arts, May 2014 Bachelor's degree Public Relations minor Business Accomplishments As part one last core Communications classes The University Louisiana Lafayette, better known Campaigns 490, students divided 5 teams 5 create campaign specific client, ULL Communication Department. The proposal increase recruitment numbers 20% next year. Each member team unique job mine Editor, entailed reviewing, proofreading, finalizing group's final written reports social media sites. After semester gathering analyzing research, developing campaign based objectives, creating new branded image evaluating plan department, Department Communication chose campaign winning group proposal Professional Affiliations THE ANDRÉ COMEAUX CAMPAIGN Lafayette, LA Skills Associate, Basis, Greeting, Inventory, Monthly Sales, Sales, Sales Associate, Sales Or, Stocking, Marketing, Posting, Clients, Filing, Increase, Liaison, Problem Solver, Proofreading, Recruitment, Very Organized, Games, Promotional, Public Relations

DIGITAL-MEDIA

TEACHER Summary Responsible Special Education Teacher excellent communication skills demonstrated 10 years teaching experience. Skilled special needs high school teacher ability work children various emotional behavioral challenges. Teacher experience identifying children's individual collective learning needs. Core Qualifications Excellent classroom management Experience working special needs students Interactive teaching/learning Performance assessments CPR certification Differentiated instruction CPR/First-aid certified Behavior modification Behavioral/cognitive skills development Goal Setting Implementation Achievements Parent Communication Regularly met parents discuss student issues course weakness areas. (30 day reviews annual IEP) Education Strategies Employed special educational strategies techniques instruction improve development study skills, social skills test taking skills. Lesson Planning: Introduced new learning methods ensure total comprehension students Professional Experience Teacher 01/2004 Current Company Name City State Assists planning, developing revising curriculum improve vocational/educational community awareness skills children adolescents developmental behavioral disabilities. Plan, implement, evaluate structured educational programs. Completes report cards 30 Day Educational reviews student. Obtain, prepare, organize instructional materials. Prepare lessons teach specified content. Instruct students individually small groups. Prepares implements student IEP treatment plans. Teacher Assistant 03/2001 12/2003 Company Name City State Assists planning, developing revising curriculum improve vocational/educational community awareness skills children adolescents developmental behavioral disabilities. Assists provides support teacher tutoring, classroom support following learning, social behavioral needs assigned students. Obtain, prepare, organize instructional materials. Prepare lessons teach specified content. Instruct students individually small groups. Assists preparation/implementation IEP goals. Residential Counselor 11/2001 02/2002 Company Name City State Provide therapeutic recreation guidance counseling children wide range psychiatric emotional disorders, developmental disabilities and/or neurological impairments. Interact clients daily basis order assist clients achieve treatment goals, earn responsibility points maintain levels. Work closely Supervisor Coworkers scheduling structured activities clients successfully interact one another well Staff, Teachers Parents. Being able run meetings, pertaining subjects aide behavior management, behavior modification, anger management, peer mediation social skills. Office Manager 10/1999 11/2001 Company Name City State Responsible day day operations small office including tracking accounting (Peachtree), sales leads fulfillment, shipping, receiving, invoicing Administrative duties. Maintaining customers inventory information tracing database (ACT) well processing accounts payables, receivables, purchase orders sales orders thermal analysis equipment. Act Administrator Human Resource Department, include health benefits, retirement funds Employee records. Therapeutic Recreational Counselor 04/1998 11/2001 Company Name City State Provide therapeutic recreation guidance counseling children wide range psychiatric emotional disorders, developmental disabilities and/or neurological impairments. Interact clients daily basis order assist clients achieve treatment goals, earn responsibility points maintain levels. Work closely Supervisor Coworkers scheduling structured activities clients successfully interact one another well Staff, Teachers Parents. Being able run meetings, pertaining subjects aide behavior management, behavior modification, anger management, peer mediation social skills. Administrative Assistant 10/1997 10/1999 Company Name City State Maintain records of: deposit receivables, financial records accounting auditing purposes, employee payroll, track employee hours benefits including pension, annuity health welfare. Student tracking: class schedules, renewal state licenses updating course information. Duties also include preparing Grant funded reimbursement forms, student stipend checks, Board meeting material preparing annually approved motions Board budget, policy procedures. Work directly Executive Director, assisting producing Annual Budget completing assignments tasks given Executive Director Board Trustees. Teller/Bank Representative III 06/1992 08/1998 Company Name City State To provide high quality customer service teller banking station: processing transactions, quickly accurately, adhering established security safeguards, identification procedures bank policies procedures, identify act upon opportunities refer customers PNC bank specialists sell specific products services. Inward Call Activation Representative 01/1997 09/1997 Company Name City State Take incoming telephone calls customers responding marketing offers promotional rates, transferring balances one account another, processing necessary adjustments accounts obtain optimal satisfaction, releasing accounts fraud que producing miscellaneous reports duties assigned manager. Therapeutic Support Staff 05/1995 01/1997 Company Name City State To provide therapeutic support child adolescent specific areas social, behavioral emotional concern needs also providing support child's family members, educators responsible adults order prevent restrictive services home placement. This support also provides one one mental health interventions children serious emotional disturbance, may include positive behavioral reinforcement, emotional support, time structuring activities time-out strategies. This service also provides psychosocial rehabilitative activities prescribed child's treatment plan crisis intervention techniques. Head Teacher 11/1994 05/1995 Company Name City State Caring 12-18 month old infants planning implementing learning activities day-to-day basis. Education Training Master's Science Human Resource Management 5 2005 St. Joseph's University City State Masters Human Resource Management Bachelor Science Social Relations 5 1994 Cheyney University Pennsylvania City State BS Social Relations Certifications PDE Dual Certification Special Education K-12 Elementary Education k-6. Community Involvement Work children ages 5-7 New Life Christ Garden Ministry teacher every first Sunday month. As teacher Garden ministry duties include teaching young children lesson incorporating various strategies engage children. Affiliations member YMCA Coatesville Brandywine volunteer basketball coach Skills accounting, accounts payables, Administrative, AOL, auditing, banking, benefits, Budget, Business Works, content, counseling, clients, customer service, databases, database, Email, financial, forms, funds, Human Resource, Internet Explorer, Internet Applications, inventory, invoicing, Lotus, Director, marketing, materials, mediation, meetings, mental health, Access, Excel, office, Microsoft Office 98, Outlook, Power Point, 2000, Word, Netscape Navigator, payroll, Peachtree, Peachtree (accounting software, policies, producing, quality, receiving, sales, SAP, scheduling, shipping, structured, Supervisor, teacher, telephone, tutoring

TEACHER

SENIOR DIGITAL DESIGNER Experience 02/2012 Current Senior Digital Designer Company Name － City State Provided designs creative direction custom content Best Buy's Digital Weekly Ad. Worked leader following brand standards best practices exploring new designs. Designed vendor-paid premium ad space special promotions. Led weekly client meetings review assess content plans weekly ad. Built edited wireframes lay product, promotional messaging, video content best user experience. Directed product photo shoots on-set, without talent/models. Designed covers internal pages Best Buy's weekly newspaper ad buyer's guides. Directly managed, reviewed work of, mentored production artists. Worked closely internal project managers QC team ensure deadlines met final product launched functioning properly. Collaborated front-end developers new animations, designs, site functionality. Served backup front-end developer, working basic HTML CSS code. 07/2011 06/2011 Mac Operator/Prepress/Plating Specialist Company Name － City State Edited optimized client-provided digital art files produce high quality digital, lithographic flexographic print materials. Worked CSRs prepared customer pressroom proofs ensure accuracy image quality, color, text, layout. Operated maintained multiple plating machines software calibrations prepare plates range different sized lithographic presses substrates. Verified plates pressroom proofs quality accuracy sending press. 05/2011 11/2011 Production Artist/Graphic Designer Company Name － City State Partnered Best Buy Mobile marketing team design, refine produce in-store signage, weekly flyers, traditional digital billboards, quick-turn promotional materials. Produced print-ready art store grand openings special promotion flyers coupons. Designed icons representing brand promises used retail stores. Created concepts cover interior pages monthly Buyer's Guide catalog. Provided design production assistance presentation materials needed. 02/2010 07/2010 Freelance Production Artist Company Name － City State Designed created customized products using variety resources media meet customer specifications timelines. Prepared digital art files including reviewing text, checking image quality, fonts crop marks ensure print integrity projects using large-format flatbed roll-fed printers. Managed e-mail accounts FTP site incoming orders, downloaded artwork, wrote job tickets communicated directly customers regarding file issues project specifications. Created, programmed executed dielines digital cutter/router using variety software ensure precise cutting finished product. Provided graphic design services customers need artwork. 03/2009 12/2009 Production Artist Company Name － City State Effectively managed multiple projects timelines temporary permanent in-store POS signage; built final print ready files alignment Best Buy's brand strategy. Collaborated Art Directors Project Managers event special promotion signage. Ensured vendor-provided artwork fit current templates, brand standards style guides reviewing layout adjusting necessary maintaining integrity vendor's images. Preflighted files proper resolution, layout, specifications created hi-res PDFs according current standards send print vendor. Packaged sent files international print vendor translation approval; provided direction layout necessary comply international corporate standards. Built design mock ups presentation boards needed. 03/2008 03/2009 Digital Prepress Operator Company Name － City State Managed time workflows preflight process digital files direct-to-plate, direct-to-screen digital presses maintain productivity quality. Worked cross-functionally production artists, designers, job planners outside vendors troubleshoot prepare artwork production ensure high quality store signage. Performed color calibration adjustment large-format digital press; ensuring accurate reproduction Best Buy brand colors, Pantone process. Provided prepress/production support in-house press operators, designers, external vendors. Software Expertise Adobe Creative Suite (CC), Microsoft Office Suite, QuarkXpress, OmniGraffle Professional, Extensis Suitcase, SharePoint, LinoType Font Explorer. Education 2001 Bachelor Fine Art University Wisconsin － City Skills Adobe Creative Suite, photo, Ad, Art, backup, brand strategy, calibration, catalog, color, content, creative direction, CSS, client, direction, e-mail, FTP, graphic design, basic HTML, image, Explorer, layout, marketing, materials, meetings, messaging, Microsoft Office Suite, SharePoint, newspaper, developer, POS, prepress, press, printers, promotion, promotional materials, quality, QuarkXpress, quick, retail, router, translation, troubleshoot, video

DESIGNER

HEAD, INFORMATION TECHNOLOGY AND INFORMATION CENTER Executive Profile •Visionary leader IT organizations 20+ year career Fortune 500 companies. •As Schering-Plough's first SAP Center Excellence leader, led business process technology re-engineering efforts developed global SAP strategy organization. •Noted business technology acumen, collaborative style communication skills. •Experienced RFP development vendor selection. •Track record execution delivering investment returns. •Well versed intercultural business communication practices, including remote management globally dispersed organizations. Professional Experience Head, Information Technology Information Center March 2015 Company Name City State Provide leadership direction GMS Information Center collection data scientists analysts dedicated production high-value analytics support manufacturing. Director, Supply Chain Logistics Information Technology October 2010 March 2015 Company Name City State Established supply chain technology direction global manufacturing organization. Established GMS Information Center organization dedicated providing advanced analytical capabilities support manufacturing organization. Delivered key transformational projects including: Demand Planning Solution (SAP APO) Supply Planning Sales Operations Planning (Kinaxis RapidResponse) Inventory Optimization (Kinaxis RapidResponse) Provide leadership direction delivery business analysis teams executing projects. Lead business process re-engineering efforts provide guidance support business subject matter experts. Supported development execution Global Sales Operations process. Senior Director, COMET Program November 2009 October 2010 Company Name City State Responsible managing delivery efforts global COMET program, focusing procurement, employee expense management eSourcing areas. Directed ongoing rollouts North America, Europe Asia Pacific regions. Director, SAP Center Excellence May 2005 November 2009 Company Name City State Responsible $15MM annual budget; 75 FTEs 30+ offshore (mix consultants employees); adept remote management domestic staff New Jersey, Tennessee, Delaware international staff Europe Singapore. Reduced compensation costs nearly $1MM offshore utilization; Retooled legacy JDE personnel inclusion SAP ERP team. Led deployment centerpiece SAP solution US Pharmaceutical Business key solutions Asia Pacific, Europe South America. Led upgrade effort APO solution healthcare products segment business. Led effort design, solution deploy global SAP template Schering-Plough; Solution reduce current footprint single instance SAP. Acquisition team member leader integration efforts US APAC commercial operations. Overall responsibility leadership development Management Readiness Program. Managed Project Manager Capability Review Program. Director, Supply Chain Systems January 2002 May 2005 Company Name City State Led effort implement SAP US Commercial operations Schering Plough. Solution included key Order Cash functionality Warehouse Management US Pharmaceutical distribution channels. Provided consultative support projects executed Belgium (APO) Singapore (R/3). Manager, Commercial Field Force Systems April 1998 January 2002 Company Name City State Led team developers implementing web-based solutions support Schering Plough's field forces United States. Key projects included Formulary Management, Account Management, Customer Relationship Management, Field Force Expense Management Managed Care Account Planning. Designed, developed delivered training programs field force personnel prepare properly utilize deployed technology. Manager, Service Delivery Systems April 1997 May 1998 Company Name City State Led implementation outbound call center solutions key operations Ohio call center. Led implementation script systems pharmacists make accept patient calls regarding treatment support Disease Management Programs Smoking Cessation, Hypertension, High Cholesterol, Multiple Sclerosis Congestive Heart Failure. Manager, Client Services Systems February 1994 April 1997 Company Name City State Led implementation Marketing Client Services application front-office organization global bond operations. Led implementation Portfolio Accounting System Global Advisors subsidiary Prudential. Oversaw implementation support LAN PC technology teams Global Advisors subsidiary. Project Manager January 1992 February 1994 Company Name City State Led implementation new cash management system support treasury operations Prudential. PC Coordinator January 1990 January 1992 Company Name City State Responsible day-to-day support PC hardware software Prudential Help Desk. Education Master Business Administration 2003 University Maryland Master Science Computer Science 1994 New Jersey Institute Technology Bachelor Science Computer Science 1990 New Jersey Institute Technology Skills SAP Business Process Design Dispersed Team Management

INFORMATION-TECHNOLOGY

DIRECTOR OF SOCIAL MEDIA MARKETING Executive Profile A marketing professional seasoned leader 20 years entertainment industry experience passion includes social media strategy, brand marketing, advertising, promotions. Professional Experience 10/2011 Current Director Social Media Marketing Company Name － City State Responsible social media strategy, budgets, promotion, execution integration Brand Marketing 360 plans USA Network, #1 Cable Network last 8 years, including Suits, Royal Pains, Graceland, White Collar, Chrisley Knows Best, Covert Affairs, Rush, Satisfaction, Sirens Modern Family (syndicated). Ideate generate monetized strategic social media campaigns on-air branded social integrations Sales clients Lexus, BMW, Fandango, Microsoft, Dunkin' Donuts, Colgate, Coppertone. Work across internal departments including Development, Press, On-Air, Creative, Programming well show talent, writers executive producers creative social activations live events Fan Appreciation Days, TCA, Golden Globes, Emmys Comic Con. Manage lead five social agencies record oversight community management, strategic executions, reporting, promotional campaigns creative micro-content direction. Strengthen strategic direction achieved social community growth 31% year date achieving 7.7 billion impressions 22.5 million fans across 112 communities Facebook, Twitter, Youtube, Instagram, Tumblr, Pinterest, Vine, Snapchat Giphy. Developed Psych Slumber Party, night marathon promote return Season 7, captured 22 trending topics, ratings surpassed prior four week time period avg double digits demos. Strategic direction leading USA one social cable entertainment networks collecting 3.5MM tweets 2Q14, significantly greater core competitors TBS (+213%) FX (+287%). Directed strategic social campaign Suits, USA's #1 series, turning #1 social USA Network show 2.4MM Facebook fans (+46% finale Season 3) 1.3MM Twitter followers (+52% Season 3 finale). 09/2010 09/2011 Director Digital Interactive Marketing Company Name － City State Directed Digital Marketing department ten employees aspects strategy, planning execution History, Lifetime, Warner Brothers Scott Rudin Productions. Accountable budget creation, strategic planning proposals client reports. Spearheaded online social strategy addition creative production Tony Award campaigns nominated shows The Book Mormon (Winner 9 Tony Awards) Jerusalem (winner 1 Tony Award). Created fully integrated social media campaigns, live fan events creative app executions across Facebook, Twitter, Foursquare, drive ticket sales Broadway productions boost tune-in awareness History Channel Lifetime. 04/2004 08/2010 Director Marketing Company Name － City State Planned, developed executed comprehensive, strategic, integrated digital marketing campaigns included social media, promotions, publicity, content distribution clients USA Network, History Channel, A&E, Warner Brothers Films, Starz, AMC, Netflix, Atari, Nikon, Clorox, Best Buy. Developed launched original social profiles Facebook, Youtube Twitter USA Network, History, A&E acquiring 3 million fans 2 yrs USA 1 million History A&E. Expanded History Channel's reach brand awareness Foursquare U.S. U.K. campaign 'America: The Story Us', winner OMMA Award Best In-App Mobile Marketing Advertising. Worked conjunction USA Publicity execution set visits journalists influencers addition live consumer events Comic Con. 01/1999 01/2003 Brand Manager Company Name － City State Developed marketing strategy theme park attractions product launches Shrek 4D, The Mummy, Hulk, Jurassic Park Ride, The Cat Hat Halloween Horror Nights. Worked across corporate divisions Features, TV, Home Video, Music, Publishing create implement cross-promotional marketing opportunities properties 2 Fast 2 Furious, Van Helsing, Jurassic Park, Buffy Vampire Slayer, Nickelodeon Animal Planet. Spearheaded successful launch marketing campaigns led cross functional teams events Millennium Dance Party, Halloween Horror Nights, Rock Universe Way Cool Winterland, seasonal event achieved one highest incremental attendances ever 30%. Managed oversaw control aspects event planning media/promotional placement P&L budgets ranging $50 thousand $3 million. Conceived launched online promotions, advertising, guerrilla marketing campaigns projects Gay Days Hollywood, Festival Universal Ultimate Marvel Mania. Education 2003 Bachelor Science Business Management Marketing Emphasis University Phoenix 1995 Film TV Production Columbia College

DIGITAL-MEDIA

FOOD SERVER Summary I sixteen years experience customer service industry. My experience includes, customer-oriented food server, crew trainer housekeeper deep experience POS systems cash handling procedures. I four years experience Microsoft Office Adobe Media Arts Software. Highlights Microsoft Office Excel Microsoft Office Access Microsoft Office Word Microsoft Office PowerPoint Adobe PhotoShop Adobe Illustrator Math language skills Excellent multi-tasker Conversant SpanishDelivers exceptional customer service Comfortable standing long time periods Neat, clean professional appearance Cash handling Reliable punctual Accomplishments 2000 While working Lucky Lill's Casino I took TIPS training passed perfect score. I awarded certificate hourly raise. 2003 While working Denny's Restaurant I r ecognized management going beyond normal job functions. I promoted owners title Crew Trainer ". Duties included training new wait-staff employees company procedures proper customer service. Experience Food Server Company Name － City State 2000 2003 Recorded customer orders repeated back clear, understandable manner.Up-sold additional menu items, beverages desserts increase restaurant profits.Correctly received orders, processed payments responded appropriately guest concerns.Served fresh, hot food smile timely manner.Resolved guest complaints promptly professionally.Prepared served beverages coffee, tea fountain drinks.Mastered Point Sale (POS) computer system automated order taking.Frequently washed sanitized hands, food areas food preparation tools.Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards.Worked well teammates openly invited coaching management team.Prepared items according written verbal orders, working several different orders simultaneously. Cashier Company Name － City State 1997 1998 Mastered Point Sale (POS) computer system automated order taking. Recorded customer orders repeated back clear, understandable manner. Processed payments responded appropriately guest concerns. Up-sold additional menu items, beverages desserts increase restaurant profits. Properly portioned packaged take-out foods customers. Took necessary steps meet customer needs effectively resolve food service issues. Communicated clearly positively co-workers management. Housekeeping Company Name － City State 2004 2005 Hand dusted wiped clean office furniture, fixtures window sills.Removed finger marks smudges vertical surfaces, including doors, frames glass partitions.Swept damp-mopped private stairways hallways.Cleaned exterior surfaces lighting fixtures, including glass plastic enclosures.Emptied cleaned waste receptacles.Cleaned returned vacant rooms occupant-ready status.Stocked toilet tissue paper towels, well restroom supplies.Supplied guests extra towels toiletries requested.Stocked room attendant carts supplies.Removed trash dirty linens room attendant carts.Swept vacuumed floors, hallways stairwells.Cleaned rooms satisfaction clients. Cashier Company Name － City State 1998 2000 Correctly received orders, processed payments responded appropriately guest concerns. Recorded customer orders repeated back clear, understandable manner. Took necessary steps meet customer needs effectively resolve food service issues. Up-sold additional menu items, beverages desserts increase restaurant profits. Promptly reported complaints member management team. Communicated clearly positively co-workers management. Served orders customers windows, counters tables.Mastered Point Sale (POS) computer system automated order taking. Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards.Worked well teammates openly invited coaching management team. Media Arts Tutor Company Name － City State 2013 2014 Tutored PhotoShop, Aftereffects Illustrator students need extra help understanding class assignments. Supplied one-on-one attention student, maintaining overall focus entire group. Crew Trainer Graveyard Server Company Name － City State 2003 2004 Correctly received orders, processed payments responded appropriately guest concerns.Recorded customer orders repeated back clear, understandable manner.Took necessary steps meet customer needs effectively resolve food service issues.Up-sold additional menu items, beverages desserts increase restaurant profits.Served fresh, hot food smile timely manner.Communicated clearly positively co-workers management.Resolved guest complaints promptly professionally.Prepared served beverages coffee, tea fountain drinks.Carefully maintained sanitation, health safety standards work areas.Mastered Point Sale (POS) computer system automated order taking.Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards.Followed established restaurant practices procedures.Worked well teammates openly invited coaching management team. Graveyard Food Server Supervisor Company Name － City State 2006 2007 Correctly received orders, processed payments responded appropriately guest concerns. Recorded customer orders repeated back clear, understandable manner. Up-sold additional menu items, beverages desserts increase restaurant profits. Prepared served beverages coffee, tea fountain drinks. Took necessary steps meet customer needs effectively resolve food service issues. Resolved guest complaints promptly professionally. Carefully maintained sanitation, health safety standards work areas. Frequently washed sanitized hands, food areas food preparation tools. Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards. Recorded shift books accurately professionally nightly basis. Followed established restaurant practices procedures. Communicated clearly positively co-workers management. Casino Runner Company Name － City State 2005 2006 Educated customers game rules mathematical probabilities various wagers. Oversaw cage operations casino. Took paid bets retrieved cards. Recorded customer beverage orders repeated back clear, understandable manner. Increased volume loyalty casino attracting new players building one-on-one relationships guests. Processed cash advances credit cards. Promptly reported complaints member management team. Cashier Company Name － City State 1997 1998 Mastered Point Sale (POS) computer system automated order taking. Recorded customer orders repeated back clear, understandable manner. Properly portioned packaged take-out foods customers. Up-sold additional menu items, beverages desserts increase restaurant profits. Took necessary steps meet customer needs effectively resolve food service issues. Communicated clearly positively co-workers management. Followed established restaurant practices procedures. Closely followed standard procedures safe food preparation, assembly presentation ensure customer satisfaction. Frequently washed sanitized hands, food areas food preparation tools. Education Associate Arts Computer Media Media Arts 2014 The University Montana － City State Missoula I currently attending The University Montana pursuit Bachelor Arts degree. Skills Adobe Photoshop, e-mail, Adobe Illustrator, Access, Excel, Microsoft Office PowerPoint, Word, Phone, Type

ARTS

MEDIA ADMINISTRATOR Professional Summary Articulate Executive Assistant driven succeed bring value task. Strategic planning client relationship management expert. Creative professional extensive project experience concept development. Talents include customer service, excellent listening skills communication skills. Core Qualifications Proficiency Word, Excel, Power Point, Lotus Notes/Outlook; Concur Arriba Internet Dedicated leader collaborative approach result-driven focus Excel leading teams working independently Proactive Results-oriented Recognized eliminating errors inconsistencies Experience Company Name September 2014 Current Media Administrator City State Review client accounts; manage budgets monthly invoices. Request process credits; communicate successfully negotiators. Monitor multiple databases keep track discrepancies: clear timely manner; follow client guidelines. Successfully led key projects resulted completion deadline. Company Name January 2013 September 2014 Customer Liaison Level I Department Ophthalmology City State Answer inbound calls patients providers demonstrating Montefiore Excellence; schedule medical diagnostic testing appointments, register new patients. Contribute team effort accomplishing related goals; excelled quality scores. Effectively controlled release proprietary confidential information general patient lists. Manage multiple projects, competent conflict resolution. Adhere strict HIPAA compliance. Company Name August 2012 November 2012 Executive Assistant City State Provided assistance Director Medical House Calls Program preparing Joint Commission Review; compilation data research. Successfully led special projects; reviewed patient satisfaction surveys, files assisted administrative staff meet deadlines. Company Name April 2012 June 2012 Executive Assistant City State Provided organizational support Provost administrative staff. Assigned create spreadsheets special projects, organized budget allocations reconciling, reviewed student appeals status. Prepared correspondence, accounting financial documents analysis. Responded student requests directed appropriate persons, departments resources. Company Name October 2010 November 2011 Licensed Health Insurance Agent Customer Care Specialist City State Received inbound calls Humana Health Insurance Medicare Part C D members. Identified billing claims issues related drug copay, deductibles, premiums drug coverage; performed Rx calculations. Advised members pocket costs coverage gaps. Adhered HIPAA regulations, performed plan changes enrollments Medicare Advantage members Annual Enrollment Period. Retrieved updated customer information within various company databases; responded member inquiries; resolved and/or reprocessed. Company Name May 2006 January 2010 Administrative Assistant City State Provided exceptional administrative support C level executives including managing director,director vice president investment banking consumer foods department. Recommended contract employee vice chairman provide administrative support senior vice president CFO late phone coverage. Managed calendars screened telephone calls managing director, director vice president, scheduled conference calls interdepartmental meetings; acted department gatekeeper. Prepared domestic international travel itineraries including ground transportation. Prepared accommodations international guest clients confirming passport visa requirements; liaised well airlines client offices verify relevant details. Created processed expense reports corporate charges timely manner; confirmed accuracy resolved personal charges. Set high level breakfast lunches catering guest clients, negotiated site locations confirmed budget business director, planned specialty menus coordinated activities visitors. Reconciled purchasing orders office supplies expedited payments. Classified information filed sensitive documents compliance security procedures. Education Briarcliffe College Associate Arts Paralegal Studies City State USA Completed 57 credits towards Associates Arts Degree Professional Affiliations Member, Alumni Association Dress Success Worldwide (2012-Present) Association Professional Women's Group, Ambassador, Mentor Member, Alumni Association Henry Street Settlement (2012-Present) Job Essentials Training (JET) Board Member, Community Action Plan Emergency Preparedness 2014 Present Interests Writer Preparing publication 2015 Volunteer Community activities Community Harvest Skills Administrative support, conflict resolution, meetings, Outlook

DIGITAL-MEDIA

VICE PRESIDENT OF MEMBERSHIP Professional Summary Talented business development professional 10 years experience different facets Business Development, including sales, marketing, product management. Outstanding communicator natural ability build develop strategic relationships key contacts, including corporations, foundations, endowments, high-net worth individuals. Proven track record securing new business. Core Qualifications Proficient Moves Management Fundraising Process *Proficient MAC OS, Windows Vista XP, MS Office (Word, PowerPoint, Excel, Access, Project, Outlook), Advanced Internet Skills Experience 01/2015 Current Company Name － City State Design fund development plan using move management, including social media campaign. Manage portfolio manager donors prospects. Participate various national events promote organization including national legislative days United Nation days. Vice President Membership 06/2013 Current Company Name － City State Design, implement facilitate strategic membership development plan Collaborate fundraising public relations committees develop brand NCBW Coordinate Community Relations activities Implement facilitate strategic membership development plan NCBW Participate various community events projects promote organization Manage membership retention reclamation strategies. Board Directors 06/2013 Current Company Name － City State Collaborate sales grow new chamber members East area Charlotte Develop relationships top business stakeholders east Charlotte region Initiate provide leadership development programming chapter promotes objectives Chamber Commerce, motivate others reinvest initiatives within business community Develop chapter sponsors fund programming chamber events Coordinate Community Relations activities October. Commercial Relationship Manager 06/2013 Current Company Name － City State Manage business relationships business clients 5 15 Million revenues Maintains primary relationship contact portfolio 75 existing clients Delivered year year growth 20% Identifies facilitate cross-selling effort bank's services. Monitor ongoing basis, information concerning customer performance, abilities, industry determine loan acceptable risk Participate various community organizations projects promote image bank Develop relationship community partners build brand develop business SunTrust. Work Officer, Assistant Vice President 06/2012 06/2013 Company Name － City State Increased active SunTrust Work company participants outside sales calls within market gain new business clients maintain expand existing bank retail, business banking, commercial line business client relationships. Developed regional business plan SunTrust Work account acquisition Onboarded 62 new SunTrust Work companies since mid-July 2012 Created Delivered internal training scripting SunTrust Work retail area teams Work internal marketing taskforce consulted training company internal SunTrust Work training objectives execution Perform schedule onsite employee educational financial literacy seminars account enrollments. Sales Officer, Assistant Vice President 02/2010 06/2012 Company Name － City State Developed regional BB&T Work account acquisition business plan executed internal training retail team Grew transactional accounts retail health savings accounts portfolio 3,136 grew account balances $8,999,043 2011 onsite employee presentations BB&T Work Program. Delivered 1.2 million fee based revenue BB&T Work program retail account portfolio. Ranked number 3 region 36 regions February 2012 600 accounts $1.96 million dollars account balances. Manage relationship bankers 23 branches BB&T Work relationship banker champion program capitalize existing commercial corporate BB&T relationships Conduct outside sales calls within market gain new business clients maintain expand existing retail business banking client relationships Perform onsite employee educational financial literacy seminars. Business Development Representative, Assistant Vice President 07/2005 01/2010 Company Name － City State Recruited BB&T's award winning nationally recognized Leadership Development Program. Graduated became Business Development Representative responsible increasing awareness BB&T's Payroll Services Division growing revenues within geographical defined territory include staff 42 branches. Opened completely unworked market, surpassing sales goals spite market share two payroll software releases within 2 years period. Grew fee based revenue annually $160,000 per year Business Development role. Coordinated conducted product knowledge meetings throughout region bankers effective identifying clients making appropriate recommendations Developed education tools, marketing supplies, presentation materials effectively illustrate, communicate, sell concepts regarding payroll task outsourcing Acted liaison BB&T Payroll Services Corporate Office BB&T's Mid-South North Florida Banking Networks communicating company updates, changes product service offerings, region trends, successes. Education Bachelor Arts Business Administration Marketing Concentration History May 2005 Salem College － City State Business Administration Marketing Concentration History Masters Business Administration May 2012 Georgia Southern University － City State Business Administration Professional Affiliations Graduate Farr Associates, Mastering Leadership Dynamics, 2010 *National Coalition 100 Black Women-National Board Directors 2016 *Charlotte Chamber Commerce- East Charlotte Chapter Chairperson, 2016 Skills banking, develop business, Business Development, business plan, Community Relations, client, clients, financial, Fundraising, image, Internet Skills, leadership, Leadership Development, MAC OS, marketing, market, materials, meetings, Access, Excel, MS Office, Office, Outlook, PowerPoint, Windows, Word, Networks, outside sales, Payroll, presentations, programming, public relations, retail, selling, sales, seminars, scripting, strategic, Vista

BANKING

INFORMATION TECHNOLOGY COORDINATOR Professional Profile B.S. graduate record success implementing IT solutions. Demonstrated commitment quality customer service, detail oriented, strong team player, self motivated, demonstrated exceptional analytical skills, proven ability work effectively cross functionally levels management responsibilities increasing scope. 9+ years experience Client/Server developer using Transact SQL, PL\SQL, Classic ASP, ASP.net, HTML, DHTML, XML, JavaScript, using CSS layout design principles. 7+ years managing project timeliness, accuracy, approving high-level detail designs, well managing successful test plans. Directed stages software development including requirements, design, coding, testing implementation several company wide Intranet initiatives like Ovations! An associate rewards recognition program used 30,000 employees; Kronos TM Workforce Central time attendance program 13,000 non-exempts employees. Several projects included management offsite vendor resources. Experience using following database management tools MS SQL Server 6.5,7, 2000 2005, My SQL, Oracle 9i. Proficient MS Windows, MS Office, Minitab, Business Objects, Adobe CS3 Web Edition, Visual Studio, Frontpage, PaintShop Pro. Experience Information Technology Coordinator Nov 2003 Current Company Name Provide technical support throughout office building managing web presence, networking computers office equipment well researching grant opportunities implementation technology component Leadership SOAR program. Responsible building capacity foundation within area information technology helping move closer paperless environment. The scope role streamline IT operations, implement effective online marketing media strategy, automate work processes employees, centralize activities GivingBack Foundation, Inc. using internet media. Web Developer Jun 2003 Current Company Name As webmaster I responsible wing-to-wing implementation online solutions small businesses using full System Development Life Cycle. All projects delivered 100% time, within budget correctly assessing needs upfront, gathering detailed design specifications prevent scope creep. I directly involved design/develop/testing phases, implementing database systems using Classic ASP/ASP.net 2.0 MS SQL Server 2000/2005 Windows Hosting environment, PHP 4.0 5.0 MySQL 4 Linux Hosting environment well providing support operations, evaluating overall system performance project launch. A key ASP.Net/MS SQL 2005 solutions implemented period vendor developed ad tracking e-mail newsletter marketing software. Clients relied upon research cost benefit analysis provided determine best solution met needs budget. Intranet Application Support Analyst Jan 2003 Jul 2007 Company Name Key responsibilities manage timeliness accuracy system parameter setups data migration files private label bank card projects. Worked functional areas Marketing, Risk, Fraud, Operations, Collections ensure parameters implemented met project requirements serving IT lead responsible overcoming organizational technical barriers arose. During period I able successfully multi-task manage several projects concurrently making role key successful implementation 14 new portfolios combined growth $1.26B new receivables. Implemented successful business-wide initiatives as: Ovations! An associates rewards recognition system. Primary responsibility enhance system's Graphical User Interface make intuitive users. The completed project resulted 50% increase system productivity remaining stable peak usage periods. This accomplished managing wing-to-wing project implementation selected outside vendor internal IT teams involved. Kronos TM Workforce Central Key responsibility stabilize application within Windows 2k/Oracle 9i infrastructure leveraging test server validating patches, major version updates vendor. Once moved live production environment, load balancing 3 application 1 database server implemented better support peak usage times. This allowed system always available users accurately record time ensured Human Resource department within 99% compliance handling employee payroll. Managed Offshore Resources several key Intranet initiatives assisting review approval high-level detail design business requirements enhancements/maintenance miscellaneous web applications within scope Consumer Finance IT build team. After testing phase complete I assured hand build production run team seamless transition interrupt existing production processes. Initiated role technical support contact providing maintenance enhancements three integrated business tracking systems built classic ASP MS SQL used manage work flow Portfolio Services department 120 associates. Phases application built members Information Management Leadership Program (IMLP), specific requirements implement within six month rotation. These rotations left support gap I filled address system issues rose. This resulted smoother transition IMLP members allowing time focus fulfilling requirements program instead immediately coming new rotation addressing issues left previous colleague. Implemented database migration plan MS SQL Server 6.5 2000, included maintenance schedules archiving. By structure two versions MS SQL server completely different, two phased approach. Phase one required migration 6.5 7.0. Phase two migrate 7.0 2000. Since support going dropped MS SQL Server 6.5 entire project completed within 30 days. This migration allow implement regularly scheduled maintenance plan reduced end-user downtime 10 20 hours per month zero The Subject Matter Expert Mid-Range Application group Stamford responsible conducting transfer knowledge Atlanta data management personnel back Mid-Range team ongoing support. Due elimination curtain business functions process successfully completed within 60 days prevent possible impact production systems after. Education Bachelor's Computer Information Systems DeVry University － City State US 9/2000 6/2004 DeVry University, Alpharetta, Georgia Bachelor's Degree, Computer Information Systems Academic Honors: Dean's List, Hope Scholarship GPA 3.46 working attending school full-time Affiliations GivingBack Foundation, Inc Certifications Six Sigma Green Belt Certified Skills Marketing, Operations, Database, Asp, Ms Sql Server, Sql, Sql Server, Technical Support, Testing, Asp.net, Budget, Clients, Database Systems, Life Cycle, Linux, Ms Asp, Ms Sql Server 2000, Mysql, Online Solutions, Php, Project Launch, Solutions, Sql Server 2000, System Development, Closer, Media Strategy, Networking, Online Marketing, Bank Card, Collections, Credit, Data Migration, Receivables, Intranet, Maintenance, Application Support, Archiving, Data Management, Subject Matter Expert, Work Flow, Business Requirements, Engineer, Finance, Graphical User Interface, Increase, Kronos, Load Balancing, Offshore, Oracle, Payroll, Production Environment, User Interface, Belt Certified, Black Belt, Six Sigma, Six-sigma, .net, Associate, Client/server, Coding, Css, Customer Service, Database Management, Detail Oriented, Dhtml, Flash, Frontpage, Html, Javascript, Microsoft Sql Server, Microsoft Sql Server 2000, Minitab, Ms Office, Photoshop, Project Management, Receptionist, Retail Sales, Self Motivated, Software Development, Structured Software, Team Player, Test Plans, Time Attendance, Time And Attendance, Visual Studio, Xml

INFORMATION-TECHNOLOGY

IT CONSULTANT Summary Over Seven years Software Application Development, Application Support, Testing Implementation experience Web based N-tier Architectures involving stages Software Development Life Cycle (SDLC). Experience developing Web applications SDLC) including requirements, logical physical architecture modeling, design, development, implementation, support. Ability work fast paced, collaborative environment handle multiple concurrent projects. Collaborate partners understand high-level conceptual flow develop prototypes review business partners. Functional Domain experience involves HealthCare, Life Sciences Transportation. Moved Application Support team leading offshore team Triaging production related issues since six months Experience using Fiddler Post Production Release Validation monitoring Web Traffic Hands experience decompiling code DLL's using dot peek tool Achieved "Masters degree Computer Sciences" University IL, Springfield Highlights NET framework ASP.NET, C# .NET, XML, HTML, HTTP, MS SQL Server, Web Services, ADO.NET, Entity Framework LINQ Expertise skills CSS, Java Script, Themes Skins, User controls, Custom Controls intrinsic state management functionality ASP.Net. Experience Object Oriented Analysis Design (OOAD) concepts including Inheritance, Polymorphism Abstraction. Expert skills ASP.NET Web Forms, State Management, Caching features, Securing ASP.NET Web applications. Technologies ASP.NET 2.0/3.5/4.0/4.5, Web Services, WCF, MVC 4.0, .NET MVC Languages C#.NET, XML, HTML, JavaScript, Core Java, T-SQL Database Access Methods ADO.Net, ODBC Databases MS SQL Server 2000/2005/2008/2014, Oracle 9i/10g/11g Servers IIS 7 7.5 Web Programming ASP.NET, Java Script, HTML, CSS, AJAX, JQuery Version Control Tools Team Foundation Server IBM Rational Team Concert, GitHub Reporting Tools SSRS, Crystal Reports Business Objects IDE Visual Studio 2005, 2008, 2010, 2012, 2013, 2015 Operating Systems Windows 98/2000/XP/Vista/7.0/8.0/8.1, MS DOS Domain Skills HealthCare, Life Sciences, Transportation Third Party Tools Telerik, Bootstrap, JQuery, Kendo UI, Postman Interceptor, Fiddler, dot peek, Remote Desktop Manager Experience IT CONSULTANT July 2014 May 2016 Company Name － City State Project: Document Generation Services Description: eviCore Healthcare provides evidence-based healthcare solutions areas Radiology, Radiation Therapy, Cardiology, Lab Management, Oncology, Pain Management Sleep Management. Document Generation Services platform comprised 30 products range UI, Web Services, Windows Services, Database Systems. The day day maintenance platforms entrails building new database scripts, creating new web services, implementing new customers onto platform, enhancing existing products. The platform currently utilized 50+ customers generated 12 million documents per year Responsibilities: Develops core line business application software Works directly internal consumers identify requirements software development Works .NET developer develop updated code core internal services Works SQL developer update internal business logic Developed grade level reading enhancements internal web portals (using Flesch-Kincaid Algorithm) Developed plugins core applications using WCF/MVC Web API Implemented Client Side scripting using JQuery. Primary developer internal implementations enhancements Maintains production stability Monitors production services servers Works high priority Bug fixes Production Participates production software releases Actively involved projects migrate business logic away database web service layer Participated daily Sprint meetings Scrum Master. Recently moved Application Support Team responsible dealing kinds Production issues applications organization performing Root cause Analysis fixing bugs per priority Environment: NET3.5, VS.NET2010, LINQ, C#, JSON, ASP.NET, MVC, TFS, SQL Server 2008/2012, IIS6, Restful services, JavaScript, Windows 7, Angular JS, Fiddler, dot Peek, Postman Interceptor. IT Consultant January 2010 April 2013 Company Name － City State Project: COMET Description: Landauer Inc. world leader personnel radiation monitoring third generation proprietary state-of-the-art technology, optically stimulated luminescence (OSL). Landauer leading provider analytical services determine personnel exposure occupational environmental radiation hazards workplace home. Comet Agresso (ERP) application developed automate manual process Order Entry, Customer Service, Sales, Finance Laboratory. Responsibilities: Developed support applications AJAX, C#, JQuery ASP.net. Developed web applications Oracle SQL Server Data servers. Developed web application components using N-Tier architecture. Separated logic Presentation, Business Data access tiers accomplish n-tier. Created complicated web interfaces facilitate creation reports. Created RESTFUL WCF Service communicate .NET front end application .net service deployed IIS. Proficient Configuration Management, setting company version policies, build schedules using Team Foundation Server (TFS) 2010, Visual Source Safe (VSS) IBM Rational Team Concert. Implemented Data access layer using Entity Framework Database First Technology. Implemented Client Side scripting using JQuery. Created consumed WCF Services Business Logic. Wrote C# classes generate excel PDF reports. Heavily used Ajax Ajax controls several projects. Used Generics C# accomplish complicated business logic. Used Client Server side session management part project. Used Caching display huge data web user interface. Created classes core modules C# implementing business layer. Created Database Schema Objects SQL Server 2008 R2. Created SSIS packages data transformation data staging. Used CSS/Themes Master pages maintain styling throughout application. Environment: C#, ASP.NET, CSS, SQL Server 2012, Oracle 10g, IIS 7.0, JQuery, Kendo UI, ADO.NET, Net Framework, Visual studio 2010/2012, JavaScript, Restful services, TFS, LINQ, Entity Framework. Software Engineer August 2008 November 2010 Company Name － City State CSX Corporation, together subsidiaries based Jacksonville, Fla., one nation's leading transportation suppliers. The company's rail intermodal businesses provide rail-based transportation services including traditional rail service transport intermodal containers trailers. Overall, CSX Transportation network encompasses 21,000 route miles track 23 states, District Columbia Canadian provinces Ontario Quebec. Our transportation network serves largest population centers nation. Nearly two-thirds Americans live within CSX's service territory. Responsibilities: Actively participated gathering requirements, design, implementation. Designed developed web forms using ASP.NET C#.NET. Worked Visual Source Safe Version controls. Extensively worked HTML, DHTML, CSS Java Script web forms designing validations. Worked Validation Controls, User Controls, Custom Controls code reusability, Web Server controls. Used AJAX, XAML providing rich UI. Designed developed database using SQL Server 2005 wrote SQL Queries, Stored Procedures, Indexes, Triggers Cursors. Used ADO.NET Objects communicate SQL Server 2005 database access data worked SSIS. SSIS used creating packages automating using SQL scheduler. These packages used move data SQL Server various sources (like Excel MS Access database) scheduled basis. Wrote Web Services using SOAP appropriate scenarios communicate applications. Created program Export Import Datasets XML file. Implemented Web Applications like Caching Services boost performance Security Services identify users prevent unauthorized access. Used Global. Sax files handle Global Events fired different reasons. Performed Unit Testing ensuring reliability application development. Involved generating management reports overall status module using SSRS. Deployment project reports done Testing production servers. Environment: Visual Studio .NET 2005/2008, C#.NET, ADO.NET, Code Dom, SQL Server 2005, Multithreading, XML, AJAX, XAML, Java script, SQL Server 2005, Excel, SSIS, Web Services, SOAP, VSS, Crystal Reports SSRS. Education Master Science Computer Science 2014 University Illinois － City State USA Computer Science Bachelor Science Computer Science Engineering 2008 Jawaharlal Nehru Technological University － City State India Computer Science Engineering Accomplishments Experience .NET security features Windows-based Web-based Authentication, Authorizing users roles. Coded designed User Controls Custom Controls implemented input validation using .NET input Validation Controls. Designed documented REST APIs, including JSON data formats API versioning strategy Experience using Source Code Control Systems like Microsoft Team Foundation Server (TFS), IBM Rational Team Concert (RTC) Microsoft GitHub Worked extensively various ADO.NET objects interact databases SQL Connection Object, SQL Command Object, Data Reader, Dataset Data Adapter. Expert skills database design development, creating complex database queries, writing Constraints, Indexes, Views, Stored Procedures Functions using T-SQL SQL Server 2005/2008/2014 Oracle. Successfully followed Test Driven Development (TDD)/ Agile Methodologies. Source Code Management, Code Application Documentation, User Guide Training manuals preparation experience. Developed system automates posting clearing firm financial data general ledger using Angular JS, SQL Server, HTML Experience configuration setup IIS Application Servers. Involvement stages System development lifecycle (. Skills .NET3.5, .NET, ASP.Net, C#.NET, C# .NET, ASP.NET 2.0, third generation, ADO, Agresso, AJAX, API, application development, art, automate, Business Objects, Cardiology, Client Server, Configuration Management, Crystal Reports, CSS, Client, Customer Service, Version Control, Databases, Database, designing, Dom, DHTML, ERP, XML, features, Finance, Forms, HTML, HTTP, IBM, IDE, IIS, IIS6, IIS 7, IIS 7.0, Java, JavaScript, Java Script, JQuery, JSON, Logic, meetings, Access, MS Access, C#, Excel, Windows 7, Windows, 2000, Windows 98, Works, Monitors, MS DOS, MVC 4.0, MVC, network, Object Oriented Analysis Design, OOAD, ODBC, Oncology, Operating Systems, Oracle 9, Oracle, developer, Oracle SQL, Order Entry, Pain Management, PDF, personnel, policies, Radiology, reading, Reporting, Sales, Scrum, Servers, scripting, scripts, SOAP, software development, Visual Source Safe, MS SQL Server, SQL, SQL Server, Therapy, T-SQL, Transportation, user interface, Validation, Vista, Visual Studio, Web Applications, Web Programming, Web Server Additional Information Visa Status: Having stamped H-1B Visa

CONSULTANT

CERTIFIED FITNESS TRAINER Professional Summary Energetic knowledgeable Fitness Professional 10 years experience creating implementing fitness programs designed accommodate client's needs requirements. Results oriented Fitness Professional passion designing programs improve fitness, increase stamina, develop sense well well healthy lifestyle. Ability motivate inspire clients regardless fitness level experience encouraging make habits life changing. Core Qualifications Extensive experience developing High energy passion building wellness programming, including group relationships members. exercise,personal training, weight loss ISSA Personal Trainer Certification. classes youth fitness. Specialist Fitness Nutrition. Hands-on experience providing exercise CPR AED Certified. prescription post cardiac rehab YMCA Healthy Back Instructor. physical therapy patients. Strong leadership skills fitness operations Accomplishments Launched unique $8M YMCA/Hospital collaboration ground floor. Developed North Carolinas first XRKade Interactive Fitness Zone leading national recognition. Doubled sales within first 60 days. Led efforts increase membership 1,500 2,700. 80 closing percentage leading club 3 consecutive months. Collaborated ASU HEPELS Department seek $1M federal funding fight obesity Designed YMCA Corporate Wellness Challenge securing sponsorship/participation 10 major companies. Experience Certified Fitness Trainer July 2013 October 2015 Company Name City State Lead manage department operations. Deliver exceptional customer experience friendly, available, customer focused, excited team member. Provide technical support based in-depth product knowledge associates customers exercise/fitness merchandise. Drive sales community involvement building relationships health organizations hospitals. Consistently promote company programs including warranty sales, scorecard, private label credit card, etc. Personal Trainer Lead Fitness Consultant November 2014 September 2015 Company Name City State Built clientèle base providing customized fitness programs including proper nutrition, cardiovascular exercise, resistance training help members achieve fitness goals. Promoted sold memberships potential members. Generated sales leads walk-ins, TI's promotions. Conducted appointments members including assessments, nutritional counseling, instruction proper form exercises. Consult members define needs formulate appropriate solutions achieve desired fitness goals. Determined members' current physical status based personal health physical history. Designed individual exercise program consistent members' personal fitness exercise goals. Fitness Manager, Personal Training Sales Manager September 2011 June 2013 Company Name City State Oversaw day-to-day operations doubling sales within first 60 days staff training/coaching, superior member service relations well high standards facility maintenance cleanliness. Hired, trained supervised group exercise, personal training membership sales team. Provided one-on-one personal training session new members. Generated interest promoted sales Personal Training Program. Created goal specific exercise plans short long term member goals. Worked get customers club constantly expand number members. Fitness Consultant January 2011 September 2011 Company Name City State Provided exceptional customer service 24-hour "judgment free" 6,000 member fitness facility. Responsible membership sales, tours, phone inquiries, facility cleanliness management well communicating policies positive manner. Worked independently utilizing strong judgment decision making skills providing encouragement motivation members. Creativity flexibility put test position worked single handedly manning operation night. Health Wellness Director May 2007 March 2010 Company Name City State Delivered exceptional member service programs 1300 households. Hired, trained supervised group exercise, personal training, wellness, membership team members. Developed $800,000 budget well creating marketing plan promotional materials. Designed delivered maintenance programs Cardiac Rehab Physical Therapy graduates. Provided fitness assessments, health risk appraisal one-on-one personal training. Developed "Positive Attitude" Weight Loss Program significantly overweight participants. Implemented delivered YMCA Healthy Back Program. Established Membership Retention Recruitment "Best Practices." Partnered ASU study physical exertion levels XRKADE vs.traditional activity among elementary students. Created promoted Total Health Program offering nutrition wellness collaboration area health care providers. Education Bachelor Science Degree Recreation Management Marketing Appalachian State University City State Recreation Management Marketing Skills budget, coaching, counseling, Creativity, credit, customer service, decision making, staff training, facility maintenance, instruction, marketing plan, Physical Therapy, policies, promotional materials, Recruitment, sales, technical support, phone

FITNESS

CONSULTANT Profile Skilled professional 15 years experience electrical quality engineering numerous engineering quality control processes. Expertise creating detailed test plans test cases optimal quality control. Solid background various testing methodologies client-facing non-client-facing procedures products. Experience Customer Relations Monitored customer technical related issues Maximized operational efficiency coaching staff various customer service initiatives Improved employee-customer relations providing social skills managerial training staff. Analytical Skills Oversaw quality assurance initiatives design implement products processes ongoing projects. Ensured optimal productivity quality assurance initiatives performing routine maintenance electrical equipment. Review statistics determine areas requiring enhancement, includes inspecting samples formulating improvement policies meet quality standards. Organization Document Management Managed CAPA's Risk assessment analysis, failure Mode Effect analysis, forensic investigation manufacturing product field failures. Wrote procedures established practices develop templates documentation improve forensic investigation manufacturing product field failures. Ensured proper documentation phase deliverables Products Design History Technical Files. Work History Consultant 01/2009 Current Company Name City State Conducted product analysis address products high failure rates, led 15% decrease failure rate. Provided failure analysis, engineering support, forensic investigation, statistical data analysis. Provided training staff leadership, strategic planning, organizational management. Electrical Engineer 03/2007 11/2008 Company Name Provided Systems Electrical Engineering Support Government Programs Development. Supported vehicle hardware integration, vehicle systems modeling analysis, systems requirements. Provided System Integration Design usining MIL-STD-1553 interface, EIA RS-422 interface design, USB Ethernet interfaces. Performed Installation, Testing, verification Simulators' Audio Visual Systems. Developed Vehicle's Software Test Description (STD), Interface Design Description (IDD). Developed Interface Cable Systems vehicles. Principal Electrical Engineer 04/2005 11/2006 Company Name Provided Engineering Support Dialysis Instruments. Planned led project functions. Provided project management, failure analysis, forensic investigation manufacturing product field failures. Provided expert advise Quality Improvement Team (QIT) Performed products trend analysis, statistical data analysis calculations raw data, DFMEAs, design reviews. Managed CAPA's Risk assessment Analysis. Ensured proper documentation phase deliverables Products Design History/Technical Files, Technical Summaries, Technical Manuals. Wrote Products Test Protocols Procedures Conducted Environmental Tests product reliability. Systems Engineer 08/2003 11/2004 Company Name Implemented test plans, validation protocols, verified code changes, identified investigated bugs. Performed stress tests assessed product functionality usability. Electrical Engineer 10/2001 07/2003 Company Name City State Designed power controls distribution avionics wiring. Performed Analysis Voltage Power System control. Designed developed electrical test equipments. Installed verifiedn Simulators' Audio Visual Systems. Systems Quality Engineer 10/2000 10/2001 Company Name City State Wrote implemented quality control procedures Maintained weapon engagement simulation systems. Provided Technical Support manufacturing Quality control testing calibration laser equipments System Designed developed electrical test fixtures optical devices. Provided Logistical Support Analysis, Reliability And Maintainability Analysis, Human Factors Analysis. Conducted product reliability testing using environmental test chambers. Made technical presentations customers worldwide, resulted several government contracts US supported Military Contracts Egypt, Kuwait Turkey. Applications Engineer 08/1999 09/2000 Company Name City State Improved Character Graphic LCD displays designs, engineering changes, customer support, product testing validation. Resolved customers' technical issues, improved company's customer relations. Resolved customers complaints concerns. Project Engineer 07/1995 07/1999 Company Name City State Developed test programs, calibration test equipments Maintained Automated Test Equipments (ATE) Performed failure mode analysis, yield enhancement, statistical process Developed executed test plans, validation protocols, test procedures support manufacturing lines medical instruments. Reliability Engineer 04/1990 07/1995 Company Name Prepared Company's Quality reliability Metrics products, safety hazard analysis, failure mode effect analysis (FMEA), reliability metrics, system assurance analysis (SAA) Prepared product complaints information reports, medical device reports (MDR). Monitored products reliability, maintainability, availability. Performed System criticality assessment (SCA) several products Analyzed acceptance incoming material in-process material, product return information, product investigations. Wrote test procedures maintained Quality Control database. Executed troubleshot Reliability Test plans. Performed Reliability data analysis reports distribution. Education Training Bachelor Science Electrical Engineering Minor Computer Science 1997 Northeastern University City State USA Electrical Engineering; Minor Computer Organization Management 2011 Capella University City State USA Organization Management Affiliations Member, IEEE Computer Society Member, NEU Alumni Association Skills AutoCAD, OrCADD, C, C++,Customer Support, Data Acquisition, Data Analysis, Database, FDA, GMP, Government, Interface Design, Labview, MS Access, MS Excel, MS Power Point, Microsoft Project, Microsoft Visual Basic, Microsoft Windows, MS Word, NT, Organizational leadership, Problem solving, Product Development, Procedure Writing, Programming, Project management, Protocols, Quality Improvement, Quality Control, Risk Assessment, Strategic Planning, System Integration, Technical Support, Presentations

CONSULTANT

ENGINEERING PROJECT MANAGER Summary Seeking long term employment experience, expertise, education used satisfy needs company, well provide opportunity personal development career advancement. Project Coordination strongest point I accept challenges I encounter get job done. I offer less one hundred percent commitment employer, co-workers work. I definitely team player work well supervision. I bring company loyalty, dedication great work ethics. Highlights Effective verbal written communication meeting facilitation skills Proactive adaptable self-starter Self Motivated Ability prioritize complete multiple tasks little supervision Punctual Extroverted personality Willing available work outside normal business, including weekends, meet project deadlines Proficiency Microsoft Office: Word, Excel, Outlook Knowledge Microsoft Office: Access, PowerPoint Minor Accounting Experience 11/2005 07/2008 Engineering Project Manager Company Name － City State Planned, directed managed designated projects; Ensured objectives accompanied accordance outlined priorities; Analyzed results operations discover efficient ways utilize resources; Skilled securing federal, state local regulatory land-use approvals, including construction permits Texas Commission Environmental Quality (TCEQ); Vast knowledge dealing builders, homeowners, HOA's, bank issues- addition diplomatically resolving concerns complaints; Developed ability work fast-paced environment; Ability follow instructions well make decisions supervision; Assisted Civil Engineer preparing lot layouts Residential Development, Master Planned Developments, International Developments. 08/2003 03/2005 Assistant Project Coordinator Company Name － City State Coordinated project submittals Agencies (CPS, Time Warner, SBC, SAWS, SARA, Bexar County, Bexar MET: a) Tracked submittal dates using spreadsheets Plat Tracking- city website b) Tracked critical time paths related review approval periods. c) Followed tardy responses, ascertained source difficulty, coordinated resolutions approvals. Completed final project packages approval Planning Commission/Director Development Services. Researched plat related issues: Preliminary Overall Area Development Plans, Planned Unit Development Plans, Development Rights Permits, Vested Rights Permits. Familiarity city's website personnel. 08/2001 08/2003 Environmental Secretary Company Name － City State Unit secretary 13 employees. Responsibilities included: heavy phone usage, heavy typing, research via internet, heavy client contact, coordination meetings, hotel accommodations/rental car service, project file set up, created spreadsheets excel access, vast mail-outs, special unit requests delegated. 02/2001 08/2001 Purchasing Clerk Company Name － City State Coordination import and/or export product manufacture sale; including proofing purchase orders preparing documentation according international shipping standards. 02/1999 09/1999 Executive Receptionist Company Name － City State Managed front office area. Answered multi-line telephone system directed calls; took detailed messages and/or forwarded necessary callers voicemail. Booked flights, hotels, rental cars arranged corporate pick airport. Coordinated company functions include: birthday celebrations, parties, awards ceremonies, local ticket events. Collected US Mail, sorted delivered personnel. Typed, faxed, mailed, emailed office correspondence performed various office duties. Education 2/1997 Business Certification Charter College － City State Dean's list 3 quarters) Present International Business San Antonio College － City State International Business Member SIFE (Students Free Enterprise) Languages English (Fluent Full Knowledge) Spanish (Knowledge, taking classes become fluent) Skills Accounting, c, Civil Engineer, client, documentation, English, fast, front office, Director, meeting facilitation, meetings, Access, Excel, Mail, Microsoft Office, office, Outlook, PowerPoint, Word, multi-line telephone, Enterprise, personnel, pick, proofing, Quality, research, Self Motivated, self-starter, shipping, Spanish, spreadsheets, supervision, phone, typing, website, written communication

ENGINEERING

GRAPHIC DESIGNER AND ILLUSTRATOR Summary I raised Christian home Jacksonville, Florida. I moved Birmingham attend Samford 2012. Skill Areas Creative Relational Engaging Painting/Drawing Graphic Design Leader Athletic Team Player Work Experience Company Name September 2015 Current Graphic Designer Illustrator City State A custom paper company designing primarily wedding correspondence Company Name May 2015 August 2015 Sigma Counselor City State Company Name June 2012 July 2013 Counselor City State Education Briarwood Fellows Program 2016 Post Graduate Leadership Program City State Samford University 2015 Bachelor Science Fine Arts City State Providence High School May 2011 High School Diploma City State Interests Camp Kivu- Christian outdoor camp Durango, Colorado, Summer 2013 2014, worked cook kitchen staff, counseling teens, leading mountain bike trips Nanny- 2010-2013 Bham/Campus Involvement} YoungLife Leader- Restoration Academy New Member Coordinator Alpha Delta Pi 2013 Connections leader 2013, 2014 Step Sing show director 2014, 2015 Random Facts} I eat organic foods I lobstering license Avid Avett Brothers fan Skills Spanish Additional Information Camp Kivu- Christian outdoor camp Durango, Colorado, Summer 2013 2014, worked cook kitchen staff, counseling teens, leading mountain bike trips Nanny- 2010-2013 Bham/Campus Involvement} YoungLife Leader- Restoration Academy New Member Coordinator Alpha Delta Pi 2013 Connections leader 2013, 2014 Step Sing show director 2014, 2015 Random Facts} I eat organic foods I lobstering license Avid Avett Brothers fan

DESIGNER

HR CLERK Summary I ethical, team oriented policy driven individual experience AP/AR, Human Resource Administration, Auditing, Documentation experience, Property Management (96 Units) vast number computer skills. Highlights Accounts receivable professional Expert customer relations Proficient SAP Strong communication skills ERP (Enterprise Resource Planning) software Strong organizational skills Large cash/check deposits expert Customer service expert Invoice processing Telecommunication skills Active listening skills Energetic work attitude Courteous demeanor Accomplishments Research Investigated analyzed client complaints identify resolve issues. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Administration Performed administration tasks filing, developing spreadsheets, faxing reports, photocopying collateral scanning documents inter-departmental use. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Scheduling Facilitated onboarding new employees scheduling training, answering questions processing paperwork. Multiple awards performance. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Market Research Interviewed clients via market research surveys identify product issues customer needs. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Research Conducted research led development Resident Retention ]. Experience HR Clerk 04/2015 06/2015 Company Name City State Managed receptionist area, including greeting visitors responding telephone in-person requests information.(backup).Made copies, sent faxes handled incoming outgoing correspondence.Organized files, developed spreadsheets, faxed reports scanned documents. Accounts Payable Clerk 02/2014 03/2014 Company Name City State Receive verify invoices requirements match purchase orders invoice Prepare batches invoices data entry matching invoices correct vendor number Responsible management weekly check mailings In charge maintaining updated vendor files file numbers Daily task includes management customer service line (payment status, missing invoice, etc.) In charge getting necessary documentation Auditing Department. Accounts Payable Clerk 12/2013 02/2014 Company Name City State Auditing several months Sprint bills check discrepancy Plan rates. Preformed calculations, collected bills, analyzed charges complete variances Excel Spreadsheets. Completed developed procedure Auditing Sprint Bills. AP/AR Clerk 07/2013 11/2013 Company Name City State Executed accounts receivable reporting enhancements reconciliation procedures.Performed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software.Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions.Verified details transactions, including funds received total account balances.Coded general ledger processed vendor invoice payments.Deposited third party checks, well monthly reserve transfers.Coordinated approval processes accounts payable invoices.Balanced batch summary reports verification approval.Researched resolved billing invoice problems. Accounts Receivable Accounts Receivable Specialist III 08/2000 06/2011 Company Name City State Posted overhead invoices appropriate general ledger accounts. Researched resolved accounts payable discrepancies invoice adjustments Coded entered least [50] invoices day. Effectively managed high-volume inbound outbound customer calls. Recognized late fees shut in's company utilities Setup Credit Card Process ensure time payment utilities Assisted New Vendor Setup Recipient multiple positive reviews acknowledging dedication excellent customer service Posted Cash Completed Journal Entries Preform Debit Credit Memo's Successfully implemented scanning program help sox compliance. Apartment Manager/Leasing 08/1999 12/2000 Company Name City State Tipton Management- Pine Lake Village Apartments Leased, Managed Maintained 96% Occupancy Paid Bills allocated Budget Completed move-ins Move outs Got Painting Sign bids (property rehab) Serve Evictions filed Evictions Sent Letters Renewals offered incentives Renewals. Education BSBA Human Resource Management 2011 CTU Online City State USA GPA: GPA: 3.95 Study Business Management emphasis Human Resource Management. While enrolled I maintained 3.95 G.P.A. also school mentor risk students. Skills Accounts Payable Accounts Receivable Customer Service Microsoft Suite SAP Solomon Knowledge Quickbooks

HR

CONSULTANT Executive Profile Accomplished high-energy Executive Manager strong background manufacturing engineering 25 years experience significant accomplishments turnaround situations, team building, training, strategic planning, P&L oversight revenue enhancement. Results oriented, consummate professional excellent interpersonal communicative skills, outstanding problem solving/troubleshooting abilities, proven success record achieving operational excellence. An extremely enthusiastic, self-directed, real change leader possessing unique ability manage multiple projects, make sound timely decisions ensure project completion meet critical deadlines budget constraints. Hands leadership experience interfacing developing supplier partners, sales, marketing customers. Skill Highlights Strategic Planning Training Development Revenue Enhancement Infrastructure Development Total Quality Management Risk Liability Management Project Management Performance/Metrics Management Supplier Management HACCP GMP Certification Lean Manufacturing Six-Sigma Champion Manufacturing Engineering Quality Systems Design GFSI SQF Practitioner Business Process Reengineering Education Bachelor Science Industrial Technology 1992 Southern Illinois University City State USA Associate Science Fuel Systems Maintenance 1989 Community College US Air Force City State USA Skills HACCP Certified Lean Manufacturing Certified Six Sigma Certified Champion Better Process Control Certified Core Accomplishments Operations Management •Utilized Lean/Sigma reduce setup changeover times improve production throughput 35% Trifecta Foods •Designed, developed implemented Key Performance Indicators (KPI's) entire plant, reducing Lotus Pet Foods labor cost 37% •Constructed, developed maintained annual operational budget 15% savings plan Lotus Pet Foods Inc. •Improved throughput 39% 4-year period improved Lean Manufacturing, SPC, training program, plant layout cell technology implementation, inventory control systems, Quality Systems Program, continuous process improvements key capital investments, increase staff Pacific Fabric Reels Inc. •Acknowledged United States Air Force Titan II ICBM Propellant Transfer System Master Team Chief responsible directing managing maintenance team associated budgets $200 billion USAF hardware safely transferring 1 million gallons highly toxic missile propellants. Supplier Management •Designed, developed implemented purchasing contracting system procedures, restoring discipline purchasing process eliminating market value contracts, saving $500K Trifecta Foods LLC. •Created product specifications purchasing reducing errors 98% incoming ingredients goods Lotus Pet Foods. •Fashioned supplier partnership score card system vendors, increasing supplier time shipments 99% Albanese Confectionery Group. •Established supplier partnership program Pacific Fabric Reels including creating consignment inventory, lowering costs supplier average 5% created JIT inventory system, random cycle counts increased inventory accuracy 99% Quality Enhancement •Successfully led 3 Food Manufacturing companies GFSI SQF Level II Certification designing developing complete Quality Systems, Quality Policies Directives, Food Defense Programs, GMP's HACCP programs. •Led ISO 9001 Registration Compliance Team, Project Manager MRP/ERP Implementation Team installed superior Quality Assurance System resulting ISO Certification Carleton Technologies. •Created, implemented maintained complete Quality System resulting successful ISO 9001 14001 Registration Pacific Fabric Reels. Staff Development •Designed implemented world class training programs Certified Operator Programs every company I served, resulting increased efficiencies, reduction process waste lower operating costs. •Conceived, developed maintained Standard Operating Procedures operations including Quality Control, Sanitation, Supply Chain, Warehouse/Distribution Center Production/Manufacturing company I served. • Recognized United States Air Force Titan II MX (Peacekeeper) ICBM Master Instructor. Continuous Improvement Management •Employed engineering process improvement skills saved Lotus Pet Foods $1 Million dollars equipment upgrades, equipment installations process improvements. •Performed 2 Kaizen Events 2 separate Departments, enabled time shipments rise 99.3% division wide increased overall Quality Shipments 98.9%. Developed implemented written Master Training Plan employees division reduced turnover less 1% improving work place morale Multiwall Packaging. •Utilizing Lean Six Sigma practices, re-engineered automated processes resulting gross margins 35%, overhead indirect spending reduction 21%, decreased production staff 60%, doubled production output, reduced scrap ratio less 0.5% improved time delivery metric 100% Pacific Fabric Reels. •Engaged Lean Manufacturing principles launched Continuous Improvement Teams SCI resulted enhanced sales $21 million $38 million, increasing throughput 28%, reducing inventory $3 million improved gross margins 12%. •Applied Lean/Sigma TPS manufacturing techniques hands management approach lowered labor cost first 3 months 31% 16% reduced customer quality complaints 50%. Implemented complete ISO Quality System Multiwall packaging. Risk Management •Designed, developed implemented comprehensive safety program every company I served, greatly mitigating eliminating recordable industrial injuries illnesses. Professional Experience Consultant 02/2014 Current Company Name City State Perform private consulting services Operational Management food non-food manufacturing companies. Director Operations/Director Quality Assurance 08/2013 12/2013 Company Name City State Directed, led managed facets Plant Operations P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE – MAS200), Inventory Control, Materials Management, Procurement/Purchasing, Supply Chain Management, Traffic/Logistics, Warehouse Order Fulfillment, Human Resources, Quality Assurance, Shipping/Receiving, Project Management, Research Development, Plant Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative SQF Level II Employee Training. Plant Manager/Director Quality Assurance 01/2012 08/2013 Company Name City State Directed, led managed facets Plant Operations P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE) Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research Development, Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative Employee Training Director Operations 11/2010 11/2011 Company Name City State Directed, led managed facets Operations Team P&L oversight including Production Scheduling, MRP/ERP (MAS 200) Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research Development, Engineering, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative Employee Training Consultant 01/2010 03/2010 Company Name City State Hired consultant install new high speed packaging machine line robotic packing system perform assessment company prepare report assist future growth. Vice President General Manager/Director Quality Assurance 01/2004 10/2009 Company Name City State Directed, managed led functions departments business complete P&L ownership. Responsible Manufacturing, Quality Assurance, Sales Marketing activities, Project Management, Research Development, Engineering, Strategic Planning, Policy Procedure establishment, Mergers Acquisitions, Forecasting, New Product Introduction (NPI), New Product Development (NPD), Strategic Planning. Executive Director Operations 07/2002 10/2003 Company Name City State Directed, led, managed facets Manufacturing Operations P&L oversight including Production Control, Materials Management, Procurement, Traffic/Logistics, Quality Assurance, Shipping/Receiving, IT, Project Management, Human Resources, Engineering, Administration Training. Operations Manager 04/2000 05/2002 Company Name City State Managed, led directed facets Production, Materials, Administration, Maintenance, Training, Quality Assurance, ISO, Project Management, Shipping/Receiving, Sales, Customer Service, Marketing Third Party DOT Representative Inspection. Director Manufacturing/Plant Manager/Manufacturing Engineer 08/1997 01/2000 Company Name City State Directed, managed led manufacturing operations including, Production, Warehouse/Distribution, Receiving, Purchasing, Training, Maintenance, Machinists, Project Management, Manufacturing Engineering, Research Development, Planning/Scheduling Production Control. Plant Manager/Manufacturing Engineer/Quality Manager 04/1993 07/1997 Company Name City State Directed, managed led manufacturing operations P&L responsibility including Production, Engineering, HR, R&D, Maintenance, Sales, Customer Service, Project Management, Purchasing, Marketing, Logistics Quality Assurance. Aircraft Mechanic/Technician 01/1990 04/1993 Company Name City State Performed commercial aircraft (MD 80, MD 11) jet engine installations, testing inspection. Technical Sergeant E6 06/1978 11/1989 Company Name City State Performed specialized Technical Maintenance Titan II Peacekeeper MX Missile Systems. Top Secret Clearance-Inactive.

CONSULTANT

EXECUTIVE ASSISTANT/OFFICE MANAGER Summary Continue manage employees perform best, improving productivity reducing cost Highlights Word, Excel, Outlook, PowerPoint, Adobe, ProDoc, Quickbooks, E2 System Accomplishments Decreased costs [Number] negotiating pricing vendors regarding wholesale billing marketing procedures. Experience Executive Assistant/Office Manager 01/2014 Current Company Name Schedule maintain multiple management calendars Daily communication management, President, VP, CFO, COO Director Research schedule international domestic travel arrangements traveling employees Prepare, review, update distribute company revenue report Review, Approve Enter Accounts Payable Invoices Follow-Up ongoing tasks, scheduling appointments, ensuring correct information meetings, telephone conferences personal appointments Maintain company credit card accounts consult credit card holders proper usage Maintain company cellular account employee usage Input maintain drawings specifics Engineering department Schedule management meetings, prepare agenda minutes (onsite offsite meetings) Oversee manage major projects, building expansion Louisiana Analyze company's Master Service Agreements/Non-Disclosure Agreements ensure execution correct Prepare Expense Reports ensure entries calculations correct Travel Louisiana major meetings Schedule, prepare host multiple holiday parties (local town). Certified Fitness Trainer 01/2012 Current Company Name Improve monthly revenue client references satisfaction reflecting performance Perform marketing advertising strategies reach potential clients Improve clientele attentive clients' needs Initiate manage appointments/training sessions clients Punctual prompt attentiveness throughout entire session Communicate effectively potential existing clients Ensure appropriate action/attention addressed engagements Gained trust clients consistent interactions Coordinate manage clients' weight-loss statistics best suit clients' needs. Demo Representative 01/2012 01/2014 Company Name Increased revenue Expositions Demonstrations, resulted top sales 2 consecutive years Improved productivity sales developing techniques used sampling products, resulted top sales demo representative greater north Houston area Communicate customers diverse settings Perform multiple sampling techniques, live sampling Improve positive feedback offering in-depth knowledge details product Manage, coordinate arrange travel schedules appointments Present attractive production urge potential new customers Produce detailed documentation impact demonstration Build maintain internal/external relationships Manage fulfill monthly budget requirements. Legal Assistant/Office Manager 01/2009 01/2014 Company Name Successfully improve monthly invoices enforcing credit terms agreements clients Review, proofread, format approve monthly invoices income/expense reports Research, prepare, review interpret legal documents strict deadlines Oversee ongoing projects, mediations, depositions meetings Provide exceptional follow-through skills tasks Coordinate procedures used new clients increase efficiency court filings, mediations, court dates conferences Perform communication tasks (verbal written) public, private governmental agencies Manage advertising, marketing, scheduling, collections Trained supervised seasonal employees coaching enforcing routine-consulting regimes Initiate, maintain organize physical electronic client files Oversee main schedule ensure availability effectively manage time Provide administrative skills, close attention detail, multi-tasking analytical skills ensure effectiveness company. Education Masters Education Counseling May 2018 University Houston Counseling Bachelor Science Psychology English May 2014 University Houston Psychology English Associate Arts English Language August 2012 Lone Star College English Language Certified Fitness Trainer August 2012 International Sports Science Association Certifications AHA First Aid, CPR, AED Training Certification, Oxygen Usage Safety Awareness Training Certification, Bloodbourne Pathogen OSHA Standard 29 CFR 1910.1030(g)(2)(i) Training Certification, Excel Continuing Education, Power Point Continuing Education, ACT! Database, ProDoc E-Filing Webinar Skills Accounts Payable, ACT!, administrative skills, Adobe, advertising, analytical skills, scheduling appointments, attention detail, budget, coaching, conferences, consulting, CPR, credit, clientele, client, clients, Database, documentation, Expense Reports, Filing, First Aid, legal documents, Director, marketing, meetings, Excel, Outlook, PowerPoint, Power Point, Word, multi-tasking, Pathogen, Quickbooks, Research, Safety, sales 2, sales, scheduling, statistics, telephone, Trainer, travel arrangements, arrange travel, written

FITNESS

DIGITAL STRATEGY CONSULTANT Summary To career insurance industry. Highlights (Hootsuite, Buffer, Twitter, Facebook, Instagram, SnapChat, Pinterest), E-mail marketing campaigns (Mailchimp, Salesforce), Public Speaking, Microsoft Office (Excel, Outlook, PowerPoint, Word), Adobe Creative Suite (After Effects, Dreamweaver, Illustrator, InDesign, Photoshop), Marketing Plan Development, Analytical Creative Thinking, Special Events Planning, Natural Leader, Excellent Communication Skills, Self-Starter Accomplishments 2005-2010 As campus student leader I involved many extracurricular activities campus also excelling scholastically. Some extracurricular activities include: Student Government Association (Executive Five Council), Royal Court, Campus Mentoring Program, Campus Tours Operator, Athletic Promotions Intern, Student Welcome Days Leader, Activities Events Board, Omega Psi Phi. Charter Property Casualty Insurance Underwriter Courses 2011-2013 CPCU 500 Foundations Risk Management Insurance CPCU 520 Insurance Operations, Regulation, Statutory Accounting Achievements Volunteering Honors Delaware State University Mr. Sophomore, Mr. Omega Psi Phi, Deans List Honda Financial Services Northeast Region's #1 collector ACE Group Insurance $580,448 bound premium $187,191 ACE's Advantage new product rollout CRS Volunteering Warren T Jackson Elementary School Marketing Digital Design Instructor Big Brothers Big Sisters Hugs Foundation. Experience Digital Strategy Consultant January 2015 Current Company Name Help define implement metric, ROI-driven organic growth marketing strategy use real-time business intelligence content marketing strategies Direct targeted marketing efforts introduced new products promoted product visibility Execute e-mail marketing programs Research emerging trends digital media, marketing, advertising, social media Website design, development optimization. Director Marketing January 2013 January 2015 Company Name Was responsible overall management internal external marketing efforts various mediums required InSpire Enterprise, LLC InSpire Magazine, InSpire Us Foundation, ILEAD Institute, InSpire Attire, Be-EnCouraged Talk TV, InSpire Film. Supervised 10-15 staff members, including offering feedback enforcing deadlines. Traveled nationally meet potential employees interns deliver clear company messages. Created high-quality marketing strategy documentation, including product marketing briefs, FAQs overall marketing plan. Foreign Casualty Production Underwriter January 2011 January 2013 Company Name Served dual functional role participating ACE's Early Career Development Trainee program processing multinational service requests, assisting experienced underwriters. Analyze hundreds risks underwriting comprehensive international new business renewal package policies including general liability, property, cargo, foreign voluntary worker's comp, auto, kidnap ransom, accidental death dismemberment. Conducted offsite broker meetings month market ACE's insurance products also making sales calls brokers, participating monthly production meetings, conducting market research cross selling activities. Heavily contributed regional premium goal $580,448 bound premium. Education BS Business Management, Marketing Delaware State University Business Management, Marketing Skills Adobe Creative Suite, After Effects, Dreamweaver, Photoshop, advertising, business intelligence, Excellent Communication, content, Creative Thinking, documentation, E-mail, Special Events, Film, functional, Illustrator, InDesign, insurance, marketing plan, Marketing Plan Development, market research, marketing strategies, marketing strategy, marketing, market, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Word, Natural, Enterprise, optimization, policies, product marketing, Public Speaking, quality, real-time, Research, selling, sales, Self-Starter, TV, Underwriting, Website design

DIGITAL-MEDIA

TEACHER Summary I taught 5th, 2nd, 3rd grade last fifteen years. I typically worked general education students, collaboratively teaching special educations teachers well. Enthusiastic teacher effective providing high quality instruction fostering positive learning environment students. Superb leadership, organization, communication skills. Easily cultivates trusting productive relationships students, parents, teachers administration. Mature professional adapts new situations technologies ease. Skills Current Virginia postgraduate professional license Critical thinker Calm pressure Decisive Mediation advocacy talent Curriculum development long term planning highly organized excellent work ethic Experience 08/2002 Teacher Company Name － City State Established positive relationships students, parents, fellow teachers school administrators. Created lesson plans accordance state curriculum school-wide curriculum standards. Strengthened parent-teacher parent-child communication holding regular parent-teacher conferences. Named Teacher Year peers 2015. 02/2001 02/2002 Assistant Teacher Company Name － City State Responsible twenty students ages five eight years old school childcare setting. Summer camp session full time care ages five eleven includes chaperoning weekly field trips, providing transportation passenger buses, knowledge first aid procedures. 02/1998 02/2001 Senior Support Representative Company Name － City State Resource customer service technical problems eight on-line support technicians E-classified ad service. 02/1996 02/1998 Customer Service Administrator Company Name － City State Created maintained Customer Service Training manual online classifieds company. Provided internal external customer service via e-mail system troubleshooting. Education Training 1998 AA Child Development DE ANZA College － City State Cum Laude Child Development 2002 BS Psychology Virginia Commonwealth University － City State Psychology Cum Laude 2002 Masters Teaching Virginia Commonwealth University － City State Skills Proficiency Promethean Board Computer literacy Interpersonal skills communication ​ Activities Honors Team leader second grade team five years Teacher year Providence Elementary 2015-2016

TEACHER

CATEGORY BRAND MANAGER Summary A creative marketing professional 20 years demonstrated experience project management, marketing communications, sales support, strategy, research, product development. Multi-faceted background includes food manufacturing, consumer packaged goods (CPG), furniture manufacturing construction industry. An effective problem-solver expertise managing multiple projects require creative analytical skill set. Category Management Data Analytics Document Management P&L Management Employee Communication Market Analysis Product Launch Cross-Functional Team Leadership Project Management Marketing Support Product Management Website Management Experience Category Brand Manager Jan 2016 Company Name － City State Achieved 17% annual sales growth power tool accessory category 4% margin improvement vs prior year due implementation new marketing, merchandising, pricing strategy, product training materials. Package redesign project contributed 24% performance increase vs. prior year Wal-Mart, 11% increase points distribution vs. prior year, projected 12% finish ahead plan fiscal 2012. Grew Baking/Cooking nut category sales 6% flat commodity business. Grew Facebook fans 500 30,000 6 month period. Developed launched three new trail mix snack items brought incremental sales $1 million 12 month period. Achieved 32% reduction unsalables Wal-Mart introduction new merchandising vehicle. Managed Dry Roast jar transition carton tray resulting total savings $16,000 year, addition new distribution. Managed product lines worth $4.5 million sales, specifically storage pantry ware categories. Assisted design development 80 new SKUs, management 600 existing SKUs Food Tools categories totaling $33 million sales. Product Manager Jan 2012 Jan 2016 Company Name － City State An American company produces connectors, tools, supplies electrical telecom industries. Responsible managing 15 product categories, annual sales excess $35M, providing product line management including category strategy, new product development, product training, promotional planning, market analysis. Strategy development Developed executed category strategy across key product lines including competitive analysis, opportunity gaps, pricing channel strategies. Product quality performance Managed strategic supplier transition achieving 9% cost reduction 20% performance improvement. Merchandising Management Designed new merchandising vehicles support customer conversions incremental sales opportunities. Project Management Managed multiple projects including sku rationalization 80/20 analysis, package redesigns, product field testing, customer line reviews catalog website management. Product training Developed conducted extensive product training new distributors, customers, sales customer service. Forecasting Conducted complete analysis category sales history vs demand determine optimum reorder points inventory levels reduce backlogs ensure efficient turns inventory value. Marketing Manager Brand Manager Jan 2008 Jan 2012 Company Name － City State A snack food leader internationally known Fisher® nuts brand; annual sales nearing $600 million Responsible managing multiple product lines, providing complete product line management including executing brand strategy, new product development, select trade consumer strategies. Product Launches Developed launched 25 new product SKUs baking nut line featuring new innovative packaging category; executed project strategy, goals, priorities long-term plans branded business, notably Baking/Cooking Nut line generates $75 million revenue. Additional successful product launches key areas including snack nuts category, Food Service Export sales channels. Project Management Managed multiple projects start finish, including product launches, creative executions, customer projects, pricing Profit Loss Statements; designed product development tracking tool manage multiple project timelines. Marketing Support Developed executed marketing support initiatives including promotions, displays, couponing, website management, media placement including radio, FSIs, advertising. Partnership Worked closely sales understand key account strategies develop consumer plans aligned corporate strategies; interfaced cross-functional teams: Creative Services, Sales, Procurement, Accounting, Operations, Research Development, Quality Assurance, Customer Service manage marketing projects new products. Sales Data Analytics Utilized interpreted proprietary sales data, well Mintel Nielsen data develop product, consumer, sales strategies. Website Management Successfully managed executed website re-launch including SEO improvements, social media integration on-line recipe strategy. Promotions Successfully designed, coordinated launched "in out" promotional programs require extensive cross-functional team coordination tight timelines. Package Development Responsible managing packaging process including integrating equipment specifications, nutritional labeling requirements, material procurement package graphic design. Employee Communication Researched developed Best Practices Brand Customer Study highlighting resource conservation initiatives marketplace. Served Resource Conservation Team, communicating/ coordinating resource conservation corporate events EPA's Energy Star Partner Year awarded. Associate Category Manager Jan 2007 Jan 2008 Company Name － City State The largest direct seller high-quality kitchen tools serving 12 million customers worldwide Responsible managing products within tableware kitchen textiles categories, developing executing category strategies. Category Management Presentations Presented category strategies product updates internal customers senior project team. Market Analysis Conducted market competitive product research consisting analysis competitive product assortments retail environment, trends, pricing, materials, features benefits. Document Management Managed technical drawings produced documents archival product specifications, vendor contracts, production quality comparison. Cross Functional Team Leadership Worked closely external departments, including Quality, Engineering, Sourcing, Legal, Packaging, Marketing, Creative Services. Creative Concept Development Creative product ideation development including managing procurement engineering teams launch. Training Developed presented product sales training sales consultants internal staff. Associate Product Manager Jan 1997 Jan 2003 Company Name － City State Wilton leading food crafting company industry number one position cake decorating, bake ware tea kettles $94 million sales revenue. Responsible managing strategic growth Storage Pantry ware product lines including new existing products totaling $4.5 million sales. Promoted Assistant Product Manager. Product Launch Product line sales improved 50% storage category 130% pantry ware categories following new product introduction. Category Management Conducted market trend research including analysis competitive product assortments, brand positioning, packaging; analyzed sales, market, distribution data used customer presentations management reviews. Trade Show Planning Execution trade show strategy, merchandising, planograms; collaborated trade show collateral, displays product placement. Marketing Coordinator Jan 1995 Jan 1997 Company Name － City State Turner national general builder construction management firm operations primarily commercial sector. With $8 billion annual construction volume, rank first second industry's major market segments. Responsible RFP submissions marketing support functions within Chicago office. Proposal Management Responsible extensive sales proposal process final submission including writing, coordination time lines, project scope, engineer submittals research relevant company experience strict deadlines. Key Market Knowledge Developed knowledge multiple key markets including Municipal, Food Beverage, Pharmaceutical, Correctional Facility Entertainment market segments. Researched relevant market information, experience, project specifications within client's industry. Marketing Support Created general marketing pieces including advertisements, press releases, brochures, project description sheets. Marketing Communications Coordinator Jan 1993 Jan 1995 Company Name － City State Bretford leading manufacturer office furniture, fixtures equipment. Responsible evaluating developing customer product line reviews, well producing managing marketing communications materials used drive sales revenue. Education Training Six Sigma Green Belt Training, Chicago Deming Assoc.-Six Sigma Masters Program, Naperville, IL, 2012 Graduate Level Courses, Marketing, Illinois Institute Technology, Chicago, IL, 1997 B.A Organizational/Corporate Communications Journalism 1992 Northern IL University － City State Organizational/Corporate Communications Journalism American Management Association, 2016 2017; Communicating Up, Down Across Organization; Critical Thinking; Fundamental Sales Techniques, Project Management Success, The Power Persuasion Skills SharePoint BPC SAP Microsoft Suite: Word, Excel, PowerPoint, Microsoft Access Microsoft Project Microsoft Dynamics Seminars/Classes: Social Media Marketing Facebook Business Project Management Profitability Simulation Nielsen Syndicated Data Analysis Power Presentations Technical Writing

CHEF

ACCOUNTANT Summary If need someone delivers sharp results, I help. Well qualified results oriented Accounting Professional fourteen years successful experience positions increasing responsibility dynamic entertainment companies. Skilled training staff Accounts Payable Receivable Payroll functions creating effective teams. Highlights Windows XP, Microsoft Office (Outlook, Excel, Word), QuickBooks Enterprise 17.0, Timberline, File Maker, POS. Accomplishments General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Experience 01/2009 Current Accountant Company Name － City State Responsible aspects accounts payable, receivable payroll. Banking liaison: reconciled statements, credit card additional reconciliations. Month end analysis, closing production month year end financial reporting. Preparation monthly commission reports. Control monitoring complex, high volume Production Petty Cash daily Cash Report. Preparation 1099-s. 01/2006 01/2009 Accountant Company Name － City State Supervised, trained managed staff four permanent employees, plus interns. Oversaw general accounting department areas: accounts payable, receivable payroll. Banking liaison: reconciled statements, credit card, lockbox additional reconciliations. Month end analysis, closing production month year end financial reporting. Preparation monthly commission reports. Control monitoring complex, high volume Production Petty Cash process. 01/2004 01/2006 Junior Accountant Company Name － City State Responsible aspects accounts payable accounts receivable functions. Reorganizing reconciling online based business transactions. Bank, credit card reconciliations. Month end analysis closing. Managed trained college interns. Preparation royalty reports. Preparation 1099-s. Education Accounting Phoenix University/US-Florida-Miami Accounting Present 2003 Sheridan Technical Center/US-Florida-Miami Certificate Bookkeeping Fundamentals CUC University /Colombia 1998 Bachelor Arts Degree Business Administration Business Administration Reference Laurel Harris President Stellarhead (646) 382-8408 David Walton Vice president Operation Dogmatic (917) 671-6798 Languages Fluent Spanish Skills General Accounting, accounts payable, accounts receivable, Microsoft office, Outlook, Windows XP, Word, Excel, Quickbooks Enterprise 17.0,

ACCOUNTANT

NATIONAL ADMINISTRATOR, POPULATION HEALTH AND ASSOCIATE DIRECTOR, VISIT CLINICAL PRACTICE Education Maters Certificate Lean Six Sigma, Healthcare 2015 Villanova University City State MPH Masters Public Health, Health Care Administration 2012 West Chester University City State M.D. Medicine 2001 Saint Petersburg State Medical Academy City Russia Executive Profile Healthcare executive 16+ years progressive experience acute post-acute care settings. Experienced clinical operations, process improvement, quality, population health management, clinical integration, business development marketing strategy for-profit, nonprofit health systems. Exceptionally strong design development value based solutions collaborative approaches health care delivery physicians, health systems, related organizations. Professional Experience National Administrator, Population Health Associate Director, Visit Clinical Practice 03/2014 Current Company Name City State A home health company net revenue $1 billion 300 service offices 22 states Responsible design implementation population health initiatives 100 service offices nationwide. Promote cross-continuum collaboration physician practices, major health systems, payors, accountable care community organizations. Report Division Director, Visit Clinical Practice. Designed implemented HF initiative 100 offices, led 16.9% decrease rehospitalizations, 6%-16.9% improvements STAR outcomes, 21% decrease utilization services 5.2% increase admits per day, resulting $13,085,546 additional revenue 14 months. Successfully implemented career pathing programs develop specialized care teams across practice, resulting development 461 cardiac leads, 3000 trained health professionals nationally. Developed COPD program received approval recognition National COPD Foundation. Designed implemented Comprehensive Joint Replacement (CJR) program improve quality care. Developed bundled program protocols CABG, AMI, Heart Failure effective care delivery. Fostered fifteen provider/payor relationships developing operational/clinical processes integrate care across continuum. Conducted practice-wide gap analysis patient experience committee identify key problem areas develop effective strategies improvement. Collaborated policy team overhauled clinical documentation promote patient-centered goals, reducing documentation time 30 min. Led gap analysis QAPI team identify processes necessary ensure patient safety. Led design Palliative Care educational/operational program collaboration specialty practices. Performance merited two promotions three years. Resident, Executive Administration 02/2013 02/2014 Company Name City State A 231-bed hospital, part Main Line Health, not-for-profit health system serving portions Philadelphia suburbs Participated variety projects included process improvement initiatives, service line initiatives, patient-centered care, process flow impact, strategic planning. Reported Vice President, Patient Care Services. Facilitated strategic, financial, operational planning opening OBS unit collaboration senior leadership. Analyzed key elements implement Patient Centered Medical Home (PCMH) enhance access continuity, identify manage patient populations, provide culturally linguistically appropriate care, track coordinate care, measure improve performance cancer center. Developed strategies improving patient flow, reconfiguring work layout, reorganizing staff responsibilities, reducing patient wait time cancer center. Devised measurement standards guide performance improvement OBS unit. Developed evidence-based strategies improve HCAHPS patient satisfaction score. Conducted leader rounding clinical staff promote efficiency, build relationships supplier-customer chain. Healthcare Consultant 08/2012 12/2012 Company Name City State National Institutes Health(NIH) funded public health coalition serving Upper Merion Area As part MPH graduate thesis. Evaluated organizational sustainability management processes, communicated results key stakeholders provided recommendations senior leadership. Developed strategies increase utilization expertise services; improve access priority populations; reduce service redundancy, facilitate membership growth. Director, Department General Medicine Consultative Services; General Physician 11/2005 06/2012 Company Name City State A 280-bed hospital 30,000 OPD patients annually ​ Clinical quality operations management department 70 FTE clinicians; managed day day operations department maintained physician relationships; reported System Chief Medical Officer. Led establishment primary care clinic supporting diagnostics. Led planning construction three deaddiction rehabilitation centers. Directed organization yearly medical camps provide access care approximately 900 patients. Established international platform staffing, led worldwide recruitment physicians provide services. Led community health needs assessment project address priority health needs. Directed cultural competency program developed training guidelines health professionals. Collaborated Director Finance develop system-wide unit report cards monitor turnover, fiscal resource use, budgets departmental activities. Active several hospital committees including Member Patient Safety Committee, Physician Leadership Assembly, Strategic Planning Execution Committee. Professional Affiliations American College Healthcare Executives, Member Healthcare Leadership Network Delaware Valley, Partner Healthcare Organization, Ambassador Lean Healthcare Exchange, Member Community Involvement Advisor, Quality Insights-Care Coordination, Medication Safety Project Advisor, Population Health Alliance (PHA) Social Determinants Health Project

HEALTHCARE

FINANCIAL TECHNICIAN Summary Diligent driven Financial Technician achieved success variety roles increasing levels responsibility. An effective communicator team-builder strong analytical, management organizational skills. Highlights Fiscal budgeting knowledge Analytical Effective time management Inspiring team leader People-oriented Safety-oriented Production scheduling HAZMAT training Strong communication skills Accounting operations professional Natural leader Exceptional problem solver Customer-service focused Flexible Reliable Accomplishments Accounting Skills Operated computers programmed accounting software record, store, analyze information. Auditing Extensive experience Financial Statements audits, reviews, compilations audits Governmental organizations. Accounting Skills Operated computers programmed accounting software record, store, analyze information. Training Responsible providing vision guidance group 8 employees, training sufficient project plans procedures. Supervision Trained civil service workers perform general warehouse duties Trident Refit Facility standards. Experience Financial Technician 05/2010 Current Company Name City State Verified reconciled budget accounts 8 various class submarines totaling 20 million dollars annually. Reviewed updated daily, monthly BOR (Budget Operating Report), OPTAR (Operating Target Report). Perform weekly safety training maintain safe working environment 8 personnel normal working hours. Ensure obligated expenditures agreement monthly financial, unfilled order listings. Utilize following Navy accounting systems; Standard Account Systems, Fleet (STARS FL), Submarine Logistics Data Base (SLDB), One-touch, WEB LIPS, VLIPS, ERP. Material Handler 10/2006 05/2010 Company Name City State Performed various duties involved analytical managerial work associated receiving, handling, maintaining controlling material. Controlled combination walk vault Classified Material kept properly turned appropriate personnel. Handled stored following material: Level 1/Sub-Safe Material, Naval Reactor Plant components, Strategic Weapons Systems material, Trident planned Equipment Replacement (TRIPER), Depot level Repairable (DLR). Properly training new employees safe use MHE (Material Handling Equipment) offloading trailers trucks, flatbed trucks. Storekeeper First Class 02/2003 10/2006 Company Name City State Review place emphasis various management reports computer files identification correction errors/exception codes; make judgmental decisions analysis issue involved; choose course action resolve, correct, update Submarine Logistic Database (SLDB) information. Work independent, communicate liaison Inventory Control Point, Defense Logistics Agencies, General Service Administration, Fleet Industrial Supply Centers, government commercial agencies well global submarine community. Worked Boat Monitor 2 Trident Submarines. Job also consisted performing requisitions boat drops, monitoring submarine requisitions, updating current status completion data. Order tracking high priority requirement timely completion submarine refit emergent repair period. Interpret apply instructions related data, i.e., Federal, Department Defense, Naval Supply System /regulations, policies, methods, procedures related inventory management, traffic, storage issue processing. Responsible material management as: initial planning, provisioning requirements determination; acquisition distribution; accountability; ultimate issue consumption, retention disposal. Knowledge acquisition processes, automated records control systems, carcass tracking, material substitution criteria well storage, issue disposal processes required. Database Administrator, Aviation Storekeeper Second Class 03/1999 03/2003 Company Name City State Database Administrator Naval Aviation Logistic Command Information System (NALCOMIS) aboard USS Kearsarge (LHD-3) 3 years. Assigned Aviation Supply Division(S-6), Aviation Intermediate Maintenance Department (AIMD). Expedited material ordered Marine Group Aviation ground support using various supply systems listing; Fed Log, ICP, Aviation Material Maintenance Repair Listing (AMMRL), Intermediate Material Repair List (IMRL). Performed storeroom inventory inspections 12 storerooms throughout ship USS Kearsarge upon receiving new Supply Officer. Turn-in Depot Level Repairable (DLR's) Aviation Intermediate Maintenance Depot (AIMD) repair. Maintained Aviation Depot Level repairable storeroom totaling $18.2 million dollars. Procurement Navy (OPN) accounts purchasing, knows types, uses, purpose appropriations funds; reconciles financial listings; prepares budget reports; requisitions repair parts, supplies, forms, publications; tracks status requisitions cradle grave. Supervises working parties handling stores; controls inventory using ADP procedures; maintains interprets reports records; prepares open purchases documents; applies regulations maintain security materials documents; redistribution disposition government assets. Send Depot Level Repairable (DLR), DRMO, ATAC, various Inventory Control Points (ICP). Aviation Storekeeper Second Class 12/1995 12/1998 Company Name City State Performed duties issuing material squadrons, shipping, receiving. Performed various warehouse inventories. Provided Logistic Support customer service 8 Aircraft tenant commands attached base including one Top Secret aircraft Squadron. Expedited material high priority listing. Maintaining liaison military federal supply sources commercial manufactures vendors resolution material problems expediting material delivery. Determining material services availability aid management reports computer inquiries system non-system material service requirements. Coordinate customers identify priority jobs material requirements. Identify, analyze, prepare applicable research data via PC input/output System/Program deficiencies changes refer data Branch Supervisor. Pulls issues stocked material various warehouse locations. Operates Material Handling Equipment Government Vehicles one ton. Prepared messages, reports written correspondence pertaining operational technical matters within Supply Department. Package provide transportation urgent material shipments incoming/outgoing. Issue government Bills Lading. Performs related duties including quality control coordination tasks required ensure quality products/services resulting work performed. Receives, inspects accepts emergency incoming shipments. Aviation Storekeeper Third Class 09/1993 12/1995 Company Name City State Processed average 300 requisitions per month anti-submarine squadron upkeep fleet 10 aircraft. Performed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software. Managed accounting operations, accounting close, account reporting reconciliations. Facilitated month-end close processes, invoicing, journal entries account reconciliations. Created monthly reports records, closed terminated records completed chart audits. Implemented airfield safety procedures ensure safe operating environment personnel aircraft operation. Inspected aircraft defects malfunctions, according pre-flight checklists. Coordinated airport vendors regarding fueling catering logistics. Issued travel hotel vouchers pilot aircrew long distance flights canceled flights due maintenance. Developed created effective filing system accelerate paperwork processing. Education BACHELOR OF SCIENCE Adult Work force Education 2015 Valdosta State University City State United States GPA: GPA: 3.68 Graduated Cum Laude Emphasis ACED Adult Work Force Education 3.6 GPA Cum Laude Affiliations Member Evergreen Missionary Church Mass Choir Member Mens Mentoring Group Skills Accounting, accounting systems, ADP, Basic, Budget, Business Management, Conversion, Creativity, Customer Service, Data Base, Database, delivery, ERP, financial, Financial Management, forklift operator, preparing forms, obligating funds, Government, Innovation, inventory management, inventory, Inventory Control, Team Building, Leadership Development, listening, Logistics, managerial, materials, 2000, Weapons, Navy, Naval, NEC, Personnel, policies, processes, Procurement, public speaking, publications, purchasing, quality, quality control, receiving, requirement, research, safety, shipping, Strategic, Supervisor, Supervision, Technician, transportation, written.

AVIATION

DIGITAL MEDIA CONSULTANT Summary Dynamic results-driven Outside Sales Territory Manager 15 years successful new business development, competitive market share expansion, customer relationship development. Creative,goal oriented motivated team leader develops strong working relationships,adapts well changing environment provides clear direction. Highlights Successful Sales Revenue Generation Leadership Team Building Experienced Account Management Effective Presentation Skills Operations Management Training/Instruction Client Relations/Customer Service Development Adapt Creating Executing Strategies Accomplishments 2004,05, President's Club award recipient. 2013 Top five Digital Solutions Media Consultant working NY Daily News. Started successful magazine publishing company 2004 distribution spanning far Japan. Generated $500,000 advertising revenue. Experience Digital Media Consultant 11/2012 09/2014 Company Name City State Achieved monthly sales goals vigorous marketing selling NY Daily News Digital Solution products small mid-sized businesses. Maintained daily 20-25 face-to-face cold call regimen setup appointments perspective clients NYC, Northern NJ areas. Provided clients multi-service solutions based insight marketing needs. Presented created custom presentations outlining details benefits based client's marketing needs goals. Developed implemented innovative marketing strategies reach sales goals. Strong knowledge Internet sales marketing tool use social media. Successfully managed campaign execution according client's program goals. Manage existing client relationships continuously looking ways grow revenue across team accounts. Drove weekly pipeline development qualified daily meetings field key clients decision makers. Owner Sales Marketing Director 06/2003 07/2011 Company Name City State Responsible overall profitability A.N.S. Multi-Media, Inc. setting publication's overall direction (including editorial, marketing, circulation advertising sales); determined target market, production modes. Planned, organized, directed controlled resources producing publication, including setting budget, allocating controlling costs. Successfully increased magazines production 5000 copies 60,000 copies sold quarterly first 12 months production. •Responsible building advertising base 0 125 clients clients Harley-Davidson, Aprilla Motorsports achieving annual gross sales $250,000 advertising revenue. •Developed Urban Biker brand traditional, non-tradition marketing social media, Urban Biker website, sponsorships, promotional materials. •Directed development advertising sales support marketing materials; media kits, email blast, weekly newsletters. •Created promotional programs help meet sales objectives grow business. •Managed staff 3 graphic designers, 6 freelance writers photographers, full-time sales staff 2 account managers. Major Accounts Manager 05/2007 06/2010 Company Name City State Developed managed hotel vertical market Simplex Grinnell northern New Jersey area. Responsible increasing hotel vertical market Northern NJ. 25%. Achieved goals marketing, selling life safety products new clients, selling existing account base, maintaining ambitious 25+ call per day schedule. Conducted custom presentations new existing clients covered safety needs, benefits, new products. Sold test inspection services life safety systems, along fire alarm monitoring, security monitoring services. Provide solutions customers needs regarding security life safety. Surveyed customers' business analyzed customers' requirements recommend proper test inspection services meet NFPA codes customers' needs. Compiled lists prospective customers use sales leads based information business directories sources. Effectively presented Simplex Grinnell product line services. Sales Manager 09/2002 05/2007 Company Name City State Responsible training managing 10 Whole Sale Account Managers Parsippany, NJ office. Ensured account managers new date marketing materials loan rates weekly.Scheduled trainings new account managers provided supervision needed account manager. Responsible Developing new territories growing account base daily face face calling, promoting benefits Wachovia Bank loan programs. Conducted presentations, training loan products new seasoned mortgage loan officers. Conducted weekly sales meetings training ensuring working company standards. Provided coaching lacking sales numbers. Established sales objectives creating sales plans quota account representatives support regional objectives. Wrote, designed produced weekly marketing material. Responsible directing managing sales activities branch increased loan sales 30% first 6 months. Reviewed loan agreements ensure complete accurate according policy. Conferred underwriters aid resolving mortgage application problems. Responsible performance development Account Managers. Territory Sales Manager 01/1997 09/2002 Company Name City State Responsible leading team six drivers six pre-sales agents covering South Carolina northern Georgia. Responsible ensuring Edy's Product lines delivered customers. Managed 500+ accounts coverage area two states tasked developing independent opportunities lead territory increasing 25%. Led team example promote winning attitude, culture Edy's, teamwork. Increased annual sales profit goals efficient management satisfaction customer needs within assigned territory two states. Oversaw daily operations front line sales team grocery side business annual sales $10 Million. Managed reset schedules, interviewing, hiring, training front line sales staff. Communicated daily team members assigned territory (sales reps, drivers warehouse) ensure customer satisfaction timely delivery products meet. Handled customer request including providing promotion items, flavor samples, removal dated products store Developed assigned accounts relative sales volume, market share, product distribution, space allocation, customer service. Education MBA Business Management Present New Jersey Institute Technology City State United States Relevant Course Work: Organizational Behavior, Economics, Accounting Bachelor's Degree Marketing 2002 University South Carolina City State United States Concentration: Sport Hospitality Marketing Skills Leadership, Team Building, Contract Negotiation, Vendor Relations, Customer Satisfaction, Sales Force proficient, Comfortable working Windows applications, Effective Sales Training

DIGITAL-MEDIA

BUSINESS DEVELOPMENT MARKETING REPRESENTATIVE Summary Motivated Marketing Manager specializing budgeting, project management staff training development. Thoroughly understands client preferences needs, effectively manages sales teams optimize customer satisfaction boost sales. Highlights Skilled MS Office AS400 Excel, Quickens Cubs-Picklan Fluent Spanish Strong interpersonal skills Skilled multi-tasker Account management Brand recognition optimization Cross-functional team leadership Public relations expert Excellent communication skills Team building expertise Consultative sales techniques Accomplishments Created strategies develop expand existing customer sales, resulted [Number]% increase monthly sales.Managed portfolio [Number] accounts totaling $[Amount] sales.Hired, trained managed team [Number] successful product managers.Launched aggressive growth plans helped increase customer base [Number] [Number] customers. Experience Business Development Marketing Representative January 2000 Current Company Name － City State Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Incoming calls Dealers Consumers Maintain healthy reputable relationship Dealers Management. Negotiated favorable contract structures, fees criteria exceptions. Researched banking guidelines statutory requirements stay updated new laws applications.Researched beneficial investment opportunities made recommendations senior management. Review credit bureau applications consumers decision making approvals declines program guidelines criteria. Train Dealers criteria program guidelines approval accuracy submitting applications.Developed solid estate tax code knowledge base continued research training assist Dealers maintaining favorable look book ratio submitted deals. Problem solving dealer packages submitted funding In house support assigned Field Representatives Market In house products (Direct Mail, Internet Leads, Automated Internet Advertising, etc generating business. Communicate customers and/or opposing counsels regarding status account Review Chapter 13 plans objections value interest vehicles order obtain attorney negotiate customer's attorneys. Junior Accounting Clerk Case Analyst Skip Tracer January 1991 January 2000 Company Name － City State Collected data prepare draft settlement packages clients.Drafted various court documents, invoices enclosures attorneys' request, reconciling 1,300 payments, 2,000 invoices daily. Managed communication courts regarding status petitions granted orders.Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions legal codes.Trained new employees office equipment job duties. Organized legal memoranda client correspondence.Processed summons, subpoenas, appeals motions. Loan Processor January 1989 December 1990 Company Name － City State Adhered federal state compliance guidelines relative retail mortgage lending. Interviewed average [number] mortgage loan applicants per month.Performed daily maintenance loan applicant database.Analyzed applicants' financial status, credit property evaluation determine feasibility granting loan.Created financial analysis reports commercial real estate, borrowers' financial statements, lease reviews market research.Effectively managed [number] client relationships.Provided expert financial advice mortgage educational personal loans.Performed daily maintenance loan applicant database. Education Accounting Business Certificate Accounting 1995 Cypress Community College － City State US Coursework Accounting, Finance Business Administration Certificate Management 1111 XXXX Seminar － City State US Completed Mortgage Underwriter training Legal Marketing Management seminar Languages Bilingual Spanish/English Affiliations Review Chapter 13 plans objections value interest vehicles order obtain attorney negotiate customer's attorneys Skills Banking: Credit Decisions, Credit Evaluation, Advertising, Business Development, Buyer, Buying/procurement, Sales Calls, Exceptions, Internet Advertising, Leads, Marketing, Problem Solving, Filing, Incoming Calls, Accounting, Billing, Clerk, Invoices, Payments, Skip Tracer, Bankruptcy, Mortgage Loans. Sales Account Management: Business Development, Team Building, Marketing Plans, Territory Management, Staff Management training.

BUSINESS-DEVELOPMENT

CONSTRUCTION SAFETY OFFICER Summary Resourceful extroverted safety professional five plus years hands experience safety coordination. Expert occupational safety emergency management. Well versed handling employee compensation claims supervising risk analysis. QUALIFICATIONS AND EXPERTISE Proficient facility monitoring implementation OSHA employee safety guidelines Demonstrated ability manage care operations, insurance underwriting claim forwarding Expertise filing, handling processing employee claims Thorough knowledge industrial hygiene standards Well familiar OSHA regulatory authorities Adept designing implementing viable precautionary programs based risk analysis Committed establishment, implementation promotion state approved occupational policies guidelines Experience Construction Safety Officer Sep 2010 Jul 2014 Company Name － City State Responsible regular work site inspections bringing safety issues field management. Responsible filing regular local state federal safety reports project. Responsible creating monthly safety briefing project managers executives working main office. Safety Coordinator Nov 2008 Current Company Name － City State Conduct risk analysis issue safe work method statements regularly Monitor supervise standard operation procedures premises Conduct monthly employee safety audits, issue audit reports make necessary changes standard procedures Carry safety inspections incident investigations Conceived implemented unique weekly risk analysis mechanism reduced accident rate 10% Trained 25 employees regarding implementation OSHA regulatory authority guidelines Led company achieving monthly OH&S targets consistently via ensuring implementation best employee safety practices. Safety Intern Jul 2008 Company Name － City State Provided safety guidance operations personnel resort. Forwarded processed employee claims. Anticipated safety hazards via extensive surveying took precautionary measures accordingly. Supervised safety management environmental laboratory department. Construction Safety Officer Aug 2005 Sep 2010 Company Name － City State Responsible weekly work site safety audits distributed field office management. Worked closely field management maintain local state federal safety standards. Responsible developing safety policies project updating policies ongoing projects. Construction Safety Officer Jun 1998 Aug 2005 Company Name － City State Responsible weekly safety reports presented field office management. Responsible quarterly safety audits local state federal safety agencies. Responsible developing updating safety policies work sites. Education Associate degree Risk Management 2008 Barrington College － State Risk Management Associate's Degree Construction Administration 1998 Ullman Community College － City State Construction Administration Certifications Construction Safety Employee Claim Processing Certified Fire Fighter CPR Trained Forklift CertifiedTWIC OSHA 500 Authorized Construction Trainer OSHA Authorized Disaster Site TrainerHAZMAT Certified National Safety Council CP NSC First Aid Instructor Certification ITT – Baton Rouge, LA – Completed courses inBasic PipefittingBasic OperationsInstrumentation Various Other Training Programs, includingOccupational Safety/Health Standards Construction Industry Louisiana Building Construction Trades Council Safety Council CourseFirefighting Skills audit reports, CPR, filing, Forklift, office, office management, personnel, policies, Risk Analysis, Safety, unique

CONSTRUCTION

CONTACT CENTER SPECIALIST Summary Accomplished dedicated Customer Service Administrative professional 10 years' experience non-profit, finance healthcare fields. Proven track record building rapport establishing lasting relationships clients patients. Reliable, trustworthy driven, strong time management organizational abilities. Highlights Healthcare Finance Policy/account changes Service-oriented Empathetic listener Energetic work attitude Client relations development Proactive problem solver Accomplishments Attained Top Performer GW Medical Faculty Associates status many times areas call volume, attendance punctuality, call answering time personal accommodations patients clients. ​ Exceeded National Automobile Dealers Association incoming rollover goals increasing company's assets rollovers 55%. Experience 12/2015 12/2016 Contact Center Specialist Company Name － City State Provided stellar customer service aspects scheduling, including making, canceling, rescheduling appointments based appointment guidelines department. Answered high-volume patient provider calls (average 90 160 calls daily) proficient exemplary manner. Processed requests submitted clinical staff team members applicable systems. Reviewed chart documents thoroughly accurately determine needs patients. Managed calls organized manner, including trouble shooting issues actively problem solving. Successfully tested implementation guided scheduling Department Medicine Specialties. Assisted management various projects assigned. 05/2011 11/2013 Plan Information Call Center Manager Company Name － City State Managed day-to-day operations Call Center including training staff, management daily tasks special projects department scheduling. Promoted client retention exemplary customer service skills including onboarding new conversion clients well serving point contact existing clients. Supported provided superior service high volume call center via phones, e-mails faxes receiver caller; vectoring incoming calls receive sensitive complicated client issues. Provided telephone web-based client training plan administrators new policies, procedures, regulations. Assisted Plan Information Senior Specialists difficult phone call inquiries; responsible training new Plan Information Senior Specialists. Proactively managed incoming rollovers NADART first lead successful acquisition assets. Other positions held within association: Senior Plan Information Specialist Compliance Analyst 11/2006 05/2011 Plan Administration Specialist Company Name － City State Administered aspects NADART plans including preparing, verifying posting employee employer contributions, earnings fees. Communicated effectively Plan Administrators train daily processing activities. Assist inquiries Plan Administrators phone respond written correspondence. Processed account reversals, commonly controlled transfers, affiliated transfers evaluate process rehired employees. Provided administrative support assistance, i.e. letters, reports, mailings, copies, proofreading, etc. Used comprehensive understanding company policies, procedures, operations order perform variety administrative duties. Education September 2017 A.S. Degree Business Administration Southern New Hampshire University Business Administration National Honor Society/Leadership Success, Sigma Alpha Pi April 2017 Currently working toward Career Certificate Medical Terminology Penn Foster Career School Skills 10 key calculator, administrative duties, administrative support, Call Center, conversion, clients, customer service skills, documentation, faxes, letters, Medical Terminology, MS Office Suite, Word, Excel, PowerPoint, Outlook, multi-line telephone phone System, problem solving, proofreading, scanners, scheduling, trouble shooting, vectoring, web browsing, Xerox copiers

AUTOMOBILE

CUSTOMER SERVICES Summary Professional Economics 7+ years experience financial sector, administrative assistant, manager, analyst customer services. Optimizing work methods planning execution daily activities correspond position. I ability work fast paced environment, successful maintaining multiple tasks, able work well individually team, dedicated focused achieve objectives. Highlights Leadership Strategic Planner Customer relationship Management Support Financial Trader Analysis Accomplishments Improved department efficiency 40% implementation strategic workflow process improvements. Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. ​ Created new operational planning strategy drive business development ​ Researched, calmed rapidly resolved client conflicts mantain customer relationship. Experience 07/2016 11/2016 Customer Services Company Name － City State Support english spanish incoming call flow Provide information new existing customers support needs finding solutions keep customers satisfied retain business. Navigate computer systems properly conduct objective campaign locate customer data electronic information, records call accurately documenting status comments platform. 06/2013 05/2015 Manager BPO Analyst Company Name － City Lead Team 15 professionals Analysis coordinator risk management Citibank International. Record national international ACH transactions reduce risk fraud comply policies government regulations. Create monthly reports maintain business control. Define strategy bussines plan control volume transactions Train suppot risk personnel new system implementations ans upgrades 10/2008 05/2013 Financial Assistant Trader Company Name － City Support financial investment area buying selling financial assets. Advise customer investments higer returns Find solutions customer's necessities e-mail phone calls. Organize electronic files maintain paper files updates Verify details transactions, including funds received total account balances. Deposite dividend Payments, settle invoices, administer petty cash keep office day provide financial reports office supplies Open ans assign new Client Accounts. Keep confidential information. Education 2014 Bachelor Science Economics City Colombia Economics YENI MALDONADO Languages Spanish English Portuguese Skills Attention detail, Billing, Customer Services, data Analysis, Documentation, e-mail, English, organize files, financial, financial reports, investments, Leadership, meetings, Microsoft office, office, Portuguese, Risk Management, selling, Spanish, Strategic Planning, phone, web page

BPO

DOMESTIC VIOLENCE COUNSELOR ADVOCATE Summary I responsible self-starter communicates well dedicated providing great customer service staff support. I comfortable working autonomously team-based setting. I calm focused, great prioritizing, completing multiple tasks simultaneously following achieve project goals. Experience 01/2015 Current Company Name － City State Domestic Violence Counselor Advocate The nonprofit organization I work contract Department Children Family Services San Bernardino County since 2010 provide Domestic Violence counseling, education, advocacy support staff clients Eastern office. I work onsite county office Monday Friday 8am 5pm provide follow Duties; crisis intervention, trauma informed care, preventative services, support services victims domestic violence; families, well CFS staff. Services include assessing victims danger, safety planning, assisting victims get emergency shelter, providing weekly domestic violence education classes groups, accompany advocate clients Juvenile Dependency superior court, well linking victims additional resources community. How I provide support services department staff attend daily RAM's (Risk Assessment Meetings). These meetings social workers I provide information collected family present CFS social workers, supervisors management regarding key factors present, not, assessing degree risk family family plan, support system likelihood future maltreatment child adolescent. I also attend TDM's (Team Decision Making meetings) Team Decision Making meeting collaborative process designed produce best joint decision concerning family, child's safety placement, contributions from: Children, Family, CFS staff, family members/parents, child (when appropriate), community partners, service providers, foster parents, family's support networks, supports invited. I follow-up documented outcome referral till services completed cases closed. I also present yearly workshops training CFS staff, new hires interns regarding domestic violence. I also continuously develop provide brochures, written material latest information raise awareness domestic violence. Part regular office duties includes completing daily service log, daily case notes, new client intakes, preparing referral outcome reports letters department court monthly summary reports. 02/2013 07/2015 Company Name － City State Shelter Hotline Advocate I took graveyard position shelter working 4 nights week 10 hours night 10pm 8am duties included; Taking nightly hotline calls: conducting crisis intervention phone person, conducting shelter intakes appropriate referring caller requested resources community. I would provide onsite supervision shelter residence overnight. Daily duties included: Walking shelter every hour assuring residents follow house rules example safety, bed time, curfew, noise level conflict resolution may occur. Working shelter clients consisted teaching independent living skills as, cooking, household chores, laundry, personal hygiene, interpersonal communication, effects domestic violence well working communal living skills. Occasionally I would dispense medication, first aid, hygiene products transporting clients children ER needed. I performed daily documentation client's behavior, actions needs may throughout night file. Part administrative duties maintain, update submit accurate documentation hotline reports, closing files clients exited shelter. I would also make sure shelter offices maintained clean, organized fashion providing variety housekeeping functions daily basis. I frequently asked ensure new personal well versed trained overnight shelter operations procedures providing training new employees, interns volunteers. 08/2008 04/2013 Company Name － City State Domestic Violence Counselor Advocate I began working agency administrative assistant helping office program director, regular office duties included, answering screening heavy volume phone calls first 2 years included hotline calls, handling mail, filing, making copies, maintaining accurate inventory office supplies, ordering supplies assisting Clients intake paper work. After completing state mandated 40 hour training I worked way advocate part new duties included assessing clients providing crisis intervention needed. I facilitated support groups life skills, empowerment workshops. In 2009 office program director left I took managing day day operations outreach center well working clients one one 2009-2011. The added responsibility coordinate local organization provided us food food pantry used buy food past. I collaborated local community partners, agencies organizations work together provide clients families many services need mountain. I planned put fundraisers event community raise awareness domestic violence sustain agency, accomplished take back night event, candlelight walk, ice cream social well tabling yearly resource fairs making presentation local schools, agencies organization. I also responsibly train new office hires volunteers well part presenting State Mandated Domestic Violence training agency conduct 2 times year. 09/2005 07/2007 Company Name － City State Administrative Assistant My general office duties included fielding screening phone calls administration sales representatives. I handled daily billing invoicing two office locations one state Saint Louis MO. I responsible accounts receivable collections. I assisted coordinating LTL shipping prepared import documentation customs, Acor imported ball bearing parts China. I prepared daily reports, spreadsheets, return goods authorizations payable verification verified potential client's credit references provided references existing clients. 09/2000 06/2005 Company Name － City State Administrative Assistant My responsibilities included conducting I-9 review, drug test, reference criminal background checks potential employees accordance EEOC regulations agency standards. My daily duties included updating maintaining client employee data agency's computerized system. Performed clerical duties typing, faxing, sending e-mails, well as, handling agency's correspondence. I addressed clients employees inquiries/concerns assisting directing appropriate party timely manner. I scheduled conducted interviews clients potential employees. I performed follow-ups clients employees first month work checked regularly basis. Responsible accounts receivable accounts payable. I also created maintained agency's website. Education 1995 Citrus College General Education General Education 1992 Glendora High School West College Medical Assistant High School Diploma Domestic Violence 40hour training Languages Bilingual Fluent Spanish Skills Microsoft Office: Word, Excel, Power Point, Outlook Programs: AIMsi, OMS Systems, UPS Worldship ALICE, Apricot. Type 40 WPM, 10-key touch Sign Touch

ADVOCATE

HR DIRECTOR Summary HR Professional offering 15 years progressive experience including extensive practice multi-unit businesses (in state locations). Highly driven achieve company goals. Expertise developing implementing HR plans procedures smoothly little guidance. Strong conflict resolution skills. Comfortable taking lead employment protocol compliance anticipating staffing needs. Highlights Employment law knowledge Benefits administrator Manager coaching training HRIS applications proficient Employee relations Staffing recruiting professional Off-boarding Employee handbook development Experience November 2007 October 2014 Company Name City State HR Director Plan, organize implement facets HR New Kent horse track 8 track betting sites throughout Commonwealth, approximately 650 employees (250 permanent 400 seasonal) Review federal state laws confirm enforce company compliance. Provide employee relations guidance counsel levels management; conduct investigations needed Worked senior-level management create fair consistent HR policies procedures Assessed employee performance issued disciplinary notices Created modified job descriptions within departments compliance FLSA Coordinate manage Family Medical Leave (FMLA), Short/Long Term Disability (STD/LTD) Evaluate maintain Worker's Compensation claims; annual WC OSHA reporting Represent Company unemployment, EEOC related hearings Conduct benefits administration 125 benefit-eligible employees, including reconciliation payment monthly Recruitment hiring seasonal employees, including new hire orientations Maintain HRIS (ADP Enterprise) employee files Partner upper management reduction workforce action severance packages. Manage in-kind donations made Company well coordinating volunteer work New Kent Food Pantry. October 2004 March 2008 Company Name City State HR Generalist assigned station, division, corporate personnel 30 TV stations 1 communications company across Southeast, approximately 2,000 employees Manage FMLA, STD, LTD, Worker's Comp division Maintain division job requisition database; provide recruitment/retention support field Ensure EEO Broad Outreach maintained Performance management planning implementation Organize train field HR annual benefits open enrollment Design deliver monthly reports division HR Director Corporate HR Vice President Provide employee relations counseling investigations Participate wellness committee, Community Outreach, Employee Engagement Coordinate deliver annual HR conference corporate HR team. January 2004 October 2004 Company Name Benefits Administrator Administer benefit plans 27 newspapers TV stations, approximately 3,500 employees Process enrollments daily using PeopleSoft 8.0 Assist corporate field HR personnel regarding benefits issues/questions Assist Benefits Director planning implementation annual Open Enrollment Ensure rules regulations pertaining company's benefit plans, including HIPAA followed. February 2001 January 2004 Company Name City State HR Coordinator HR 4 daily 2 weekly newspapers, approximately 400 employees. Report payroll biweekly using Simplex/Winstar timekeeping system Recruit open positions; Manage onboarding Provide assistance employees managers regarding policies processes Organize conduct annual open enrollment benefits; consult employees benefit programs general procedures Design deliver weekly monthly HR payroll reports upper management; Maintain PeopleSoft HRMS database personnel files Reply employment/wage verifications employees; conduct exit interviews; handle unemployment claims; complete annual wage surveys Administer maintain COBRA, STD, LTD WC files addition OSHA reporting Conduct annual anti-harassment safety training. Education Newberry College City State Mathematics Computer Science Mathematics Computer Science Batesburg Leesville High School City State H.S. Diploma GPA: GPA: 3.5 Honor graduate GPA: 3.5 Honor graduate Skills ADP, Benefits, counseling, database, employee relations, hiring, HRIS, HR, Director, meetings, Enterprise, newspapers, payroll, PeopleSoft 8.0, PeopleSoft HRMS, Performance management, personnel, policies, processes, Recruitment, reporting, safety, TV Professional Affiliations Professional Human Resources (PHR) Human Resources Institute, 2006 current Member: Society Human Resources Management Richmond Society Human Resources Management Member: Reid Institute

HR

PRACTICE MANAGER Executive Summary Strategic, motivational, solutions-focused leader MBA extensive experience analyzing systems/processes implementing mission-critical infrastructure improvements Broad based experience healthcare industry including regulatory/corporate compliance, strategic planning, contract negotiations. Craft implement key quality improvements enhance quality patient care secure regulatory compliance Proven track record success developing solutions significantly improve efficiency business operations; experience developing implementing multi-year budgets operational plans. Excel corporate environments across diverse industries ability collaborate effectively colleagues, executives, client groups. Core Qualifications Proficient Windows 2000/XP/7;Novell NetWare 4.x/5.x/6.x; EMR (Allscripts McKesson); TCP/IP Enterprise Networks; Enterprise Virus Protection; Asset Management/ITIL; Arcserve/Backup Exec/Net Backup; Symantec Ghost; Cable Installation/Management; LANDesk; Window Server 2000/2003/2008; HIPAA/HITEC Professional Experience Practice Manager Aug 2014 Current Company Name － City State Develop annual planning, budgeting productivity levels corporate accounting. Prepare detailed business financial activity reports use financial ratios statistical trending market-wide growth. Improvements top line growth 39.4% building effective hospital team, ensuring safe engaging environment, improving medical quality business performance. Responsible cost containment, cash control/banking, asset protection, loss prevention, inventory management, Federal DEA compliance. Develop deploy new hospital initiatives including training physician partners, implementing efficient patient workflow intake discharge community marketing/outreach campaigns. Build client base providing extraordinary service existing clients initiating new marketing plans. Information Technology Manager Feb 2012 Sep 2013 Company Name － City State Ensured regulatory compliance integrity health information systems. Provided support surveys, ADR, internal audits. Mentored ensured professional development new clinical employees providing onsite educational programs supported seasoned clinical staff making field visits. Member Performance Improvement committee oversaw compliance department operations. Information Technology Manager Sep 2008 May 2011 Company Name － City State Revised technology initiatives, developed strategic/operations plans drive business operations. Provided technical support EMR (Allscripts) projects. Developed, authored, distributed, enhanced processes improved procedural manuals/policies Standardized purchasing, procurement, inventory, network operations. Championed mission-critical operational changes required new system, network, telecommunication system training employee development. Recognized developing teams processes boosted growth, profitability, efficiency. Revised clinical training collateral, delivered classroom instruction, conducted clinical visits ensure field staff competencies EMR system. Marketing Director Feb 2007 Sep 2008 Company Name － City State Led marketing initiatives including service packaging, advertising campaigns, seminar rollouts agency placements, endorsements, media activities, service reviews, website referrals. Oversaw communication 3rd part public relations. Director Information Systems Jan 2004 Feb 2007 Company Name － City State Implemented agency's first disaster recovery plan minimize productivity loss. Established equipment lifecycles maximize use technology throughout organization. Created delivered agency computer/security training collateral instruction increase end user knowledge minimize agency risks. Boosted user satisfaction doubling bandwidth 2 remote sites tripling bandwidth corporate site, ensuring usage VoIP future projects. Reduced maintenance costs, improved productivity, increased employee security, decreased travel expenses implementing Verizon cell phone plan replace pagers, included Field Force Manager Integrated backend clinical system scheduling. Education Master Business Administration (MBA) Keller Graduate School Management － City State Bachelor Science Telecommunications Management DeVry University － City State Certifications Cisco Certified Network Associate (CCNA/CCAI) Leadership Training ITIL Foundations Certification Sniffer University Sniffer Distributed Training Certified Novell Administrator (CNA 5.1) HIPAA/HITECH Regulation Skills ADR, advertising, Arcserve, Asset Management, agency, Backup Exec, Backup, banking, Budget Management, budgeting, business operations, Cable, CCNA, Cisco Certified Network Associate, CNA 5.1, Change Management, Conflict Resolution, corporate accounting, client, clients, Customer Relations, disaster recovery, educational programs, Employee Relations, financial, Ghost, information systems, Innovation, instruction, internal audits, inventory management, inventory, ITIL, Leadership Training, regulatory compliance, loss prevention, marketing plans, marketing, market, Window, Windows 2000, 2000, Enterprise, network, Networks, Novell NetWare 4.x, Certified Novell Administrator, packaging, Performance Management, Policies, processes, procurement, Project Management Leadership, public relations, purchasing, quality, scheduling, Staff Development, strategic, Strategic Planning, surveys, Symantec, TCP/IP, technical support, telecommunication, phone, employee development, VoIP, website, workflow

INFORMATION-TECHNOLOGY

ENGINEERING TECHNICIAN Professional Summary Seeking Position Engineering Technician. SUMMARY Qualifications. Fifteen years R&D lab support. Troubleshoot debug system component level. Ten years test lab setup test equipment configuration. Over ten years quality analyst/Inspections. PC board rework (fine pitch hole soldering) Test plan test case development. Validation regression tests execution documentation. Complex system troubleshooting. Results-driven focused Engineering Technician prioritizes safety, cost-effective solutions exceeding customer expectations. Skills Exceptional time management Operational analysis Root cause analysis Technical plan execution aptitude Highly dependable Detail-oriented Product improvement Strong leader Manufacturing process controls Proficient SolidWorks Decisive Work History 11/2012 Current Engineering Technician Company Name – City State Completed projects effectively applying engineering, technical maintenance procedures. Used precision test equipment oscilloscopes, multi-meters, waveform generators spectrum analyzers. Followed verbal instructions hand sketches adapt modify tooling. Improved product quality customizing tools eliminating variability. Initiated contact vendors built solid working relationships them. Followed manufacturing field reports resolved outstanding problems. 01/2009 10/2012 Quality Analyst/Document Control Specialist Company Name – City State Collaborated engineers new product introduction phase develop verify design changes. Improved product quality customizing tools eliminating variability. Initiated contact vendors built solid working relationships them. Followed manufacturing field reports resolved outstanding problems. Conducted engineering detailed experimental tests collect design data assist research work. Used precision test equipment oscilloscopes, multi-meters, waveform generators spectrum analyzers. Implemented schematics, diagrams written verbal descriptions effectively solve engineering project issues. 11/2007 01/2009 IT Associate Company Name – City State Configure test computer components windows XP Vista OS. Install patches virus protection software. Migration legacy system latest technology. Support end users issue resolution training. Report bugs bug database, track bug progress verify bug fixes. Create, modify execute test cases qualify releases multiple servers platforms. Set individual users common resources i.e. network printers. Work closely software, hardware engineers QA team members identify bugs, report resolve technical issues. 04/2003 11/2007 Test Technician Company Name – City State Unit test individual components. Work closely developers investigate resolve technical issues. Setup, Configure execute system performance tests. Qualification Regression tests Verification bug fixes/resolution. Report problems bug tracking system. Compiled data generated graphs interpret results suggest key operational improvements. Followed verbal instructions hand sketches adapt modify tooling. Collaborated engineers new product introduction phase develop verify design changes. 02/2000 04/2003 Computer/Network Instructor Company Name – City State Build computer networks (exp. Peer-to-peer, client server) Setup different types network Protocols usage. Configure, setup troubleshoot computer networks related problems. Maintain computers components used classrooms. Prepare students A+ examinations. Work students isolating computer problems process elimination. Troubleshoot complex system component level. 01/1990 02/2000 Network Systems QA Tester Company Name – City State Define write system test plans used qualification testing HP's NetSever line Products Configure, setup install Server operating systems clients OS. Developed test cases marketing requirements functional specification documents. Plan, configure setup test bed clients (Windows environment) servers facilitate validation HP's Server systems. Conduct black box testing using manual automated methods. Report problems bug tracking system tracked resolution. Analyze problems identify root cause documented test status results. Work closely software hardware engineers resolution problems. Quality Assurance Technician Company Name – City State Implemented schematics, diagrams written verbal descriptions effectively solve engineering project issues. Reformatted large datasets use technical applications. Compiled data generated graphs interpret results suggest key operational improvements. Completed projects effectively applying engineering, technical maintenance procedures. Completed projects effectively applying engineering, technical maintenance procedures. Used precision test equipment oscilloscopes, multi-meters, waveform generators spectrum analyzers. QA Tester Company Name – City State Implemented schematics, diagrams written verbal descriptions effectively solve engineering project issues. Reformatted large datasets use technical applications. Completed projects effectively applying engineering, technical maintenance procedures. Used precision test equipment oscilloscopes, multi-meters, waveform generators spectrum analyzers. Completed projects effectively applying engineering, technical maintenance procedures. Education 1991 Bachelor Science Electronics Engineering Technology San Jose State University City State Electronics Engineering Technology A.S Computer Science Mission College City State Computer Science Skills A+, client server, hardware, computer networks, Computer sales, clients, database, desktops, Documentation, functional, HP, HP NetServers, Inventory management Control, laptops, marketing, materials, Windows, windows XP, Migration, network printers, network, NICs, operating systems, OS, progress, Protocols, Purchasing, QA, RAID, repairs, repairing, servers, specification, Technical Support, Troubleshoot, Troubleshooting, Upgrading, usability testing, validation, Vista

ENGINEERING

ENGINEERING MANAGER Professional Summary Experienced product development Engineer manager able collaborate cross functional team well customers sales bring brand new offerings new markets. Skilled managing cross functional team continuous improvements meeting project deadlines. Offering 6 years experience field. Skills Microsoft Office Microsoft Project Product development Quality Research Six Sigma Green Belt Solid Works Visio Prioritization Personnel management Critical thinking skills Team management Analyst, Visio Agency Consulting Cost analysis Critical thinking Designing Dialysis Direction Develop drug Functional IIa ISO Leadership Market development Microsoft Office Microsoft Project Personnel management Design process Product development Product management Quality Researching Research Sales Six Sigma Solid Works Team management Validation Work History Engineering Manager 03/2018 Current City State Create maintain Technical Files per MDR requirements well attaining 510k legacy products. Assess testing gaps legacy products design creep. Experienced working multiple departments. Experienced training leading engineers order investigate field complaints, Gap analysis building Technical files/DHF. Experienced leading team engineers lead aspects design process, including regulatory needs per market development per design control. Tasked create test plan analysis existing Class I, II III products Testing per latest applicable requirements. Trained team conducting project related cost analysis, test gap analysis researching ISO/EN ISO/ASTM requirements. Leading companywide EU MDR product transfer testing Infusion products, Dialysis products standalone products. Provided technical direction MDR 510k related projects initiatives engineers technicians. Project Engineer II 03/2017 03/2018 Company Name – City State Working product management, Clinical Analyst, sales, regulatory determine optimal design inputs new products. Completed design transfer attained 510k Class IIb device year. Lead cross functional team including consulting agency order Develop drug device combination product research optimal process using DOE order mass production. Leading aspects design control designing solid works process validations V&V Testing. Analyzing resolving field failures investigation testing. Experienced working international regulatory teams providing information foreign registration. Responsible gap analysis test planning order create meet deadline projects. Experienced reviewing approving validation activities well provide support staff achieve project milestones. Experienced working cross functional teams complete projects tasks. Engineer I 06/2013 03/2017 Company Name – City State Worked bring Drug Device Combination product mass production. Completed new Class IIa product completed project 10 months. Completing CAPAs resolving field failures research testing. Developed new testing methods designed tooling new testing. Experienced using Injection Molding Machine Create Test Prototypes. Found cheaper responsible vendor MRI related testing. Education Bachelor Science Mechanical Engineering 05/2013 Temple University City State Certifications Management Leadership Certification Six Sigma Greenbelt certification Work History Engineering Manager 03/2018 Current City State Create maintain Technical Files per MDR requirements well attaining 510k legacy products. Assess testing gaps legacy products design creep. Experienced working multiple departments. Experienced training leading engineers order investigate field complaints, Gap analysis building Technical files/DHF. Experienced leading team engineers lead aspects design process, including regulatory needs per market development per design control. Tasked create test plan analysis existing Class I, II III products Testing per latest applicable requirements. Trained team conducting project related cost analysis, test gap analysis researching ISO/EN ISO/ASTM requirements. Leading companywide EU MDR product transfer testing Infusion products, Dialysis products standalone products. Provided technical direction MDR 510k related projects initiatives engineers technicians. Project Engineer II 03/2017 03/2018 Company Name – City State Working product management, Clinical Analyst, sales, regulatory determine optimal design inputs new products. Completed design transfer attained 510k Class IIb device year. Lead cross functional team including consulting agency order Develop drug device combination product research optimal process using DOE order mass production. Leading aspects design control designing solid works process validations V&V Testing. Analyzing resolving field failures investigation testing. Experienced working international regulatory teams providing information foreign registration. Responsible gap analysis test planning order create meet deadline projects. Experienced reviewing approving validation activities well provide support staff achieve project milestones. Experienced working cross functional teams complete projects tasks. Engineer I 06/2013 03/2017 Company Name – City State Worked bring Drug Device Combination product mass production. Completed new Class IIa product completed project 10 months. Completing CAPAs resolving field failures research testing. Developed new testing methods designed tooling new testing. Experienced using Injection Molding Machine Create Test Prototypes. Found cheaper responsible vendor MRI related testing. Skills Microsoft Office Microsoft Project Product development Quality Research Six Sigma Green Belt Solid Works Visio Prioritization Personnel management Critical thinking skills Team management, Analyst, agency, consulting, cost analysis, Critical thinking, Designing, Dialysis, direction, Develop drug, functional, IIa, ISO, Leadership, market development, Microsoft Office, Microsoft Project, Personnel management, design process, Product development, product management, Quality, researching, Research, sales, Six Sigma, Solid Works, Team management, validation, Visio

ENGINEERING

CONSTRUCTION MANAGER Professional Summary Motivated Construction Manager highly effective finding best methods possible complete exceptional construction projects. Strong knowledge building construction civil engineering principles concepts. I collaborate successfully staff contractors complete multi-million dollar projects. Skills OSHA Certified Excellent customer relations Subcontractor management Knowledgeable construction safety Best building practices Interior exterior renovation Scaffolding Commercial construction expert Fall Protection Plan (FPP) Strong interpersonal skills Design experience Project scheduling Building systems services State Certified Erosion Sedimentation Control Inspector Designed built custom homes. Considered Subject Matter Expert construction trades. Held State Certifications Concrete Field, Asphalt Field, Soils Aggregate. Project scheduling State Certified Erosion Sedimentation Control Inspector. Held recertified Field Concrete Testing, Soils Aggregate Compaction, Nuclear Gauge Safety Hot Mix Asphalt field. Panned, Designed built Custom Homes. Subject Matter Expert construction trades Work History Construction Manager 06/2011 02/2014 Company Name – City State Perform construction Management and/or construction Inspection duties involving erection new structures; installation equipment systems; alteration major repair existing structures, accomplish studies design work complex, conventional nature and, provide technical expertise guidance Contracting/Engineering team negotiations individual delivery orders. Serve Construction Manager multiple construction sites responsible overseeing design construction projects involving large scale state facilities infrastructures involve managing sizable monetary expenditures rigid time frames completion. Manage Observe investigates construction stages identify possible problems contractor's work performance delivered materials equipment Complete contractors Performance Evaluation. Performs biddability, constructability, environmental reviews plans specifications determine whether documents clear materials readily available. Reviews plans specifications determine whether project completely functional. Schedule perform progress meetings conference contractor resolve differences opinion. Acts technical representation interpreting clarifying drawings and/or sketches, specifications proposal documents delivery order procurement process. Prepares reports reflecting progress construction activities, site weather conditions, construction delays unusual circumstances. Reviews approves contractors' payment estimates construction progress measurement data, reports materials equipment used information gathered field inspections survey reports. Coordinates construction operations contractors and, applicable, using agency representatives, ensures using agency informed construction status. Reviewed plans specs schematic design pre-construction. Coordinated utility service providers according project schedules. Obtained building specialty permits local jurisdictional agencies. Conducted weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Conducted critical pre-installation conferences general contractors, subcontractors, consultants manufacturer's representatives. Worked construction administration consultants plan field observations schedule. Digitally archived weekly progress technical “Knowledge Base” photographs assigned projects. Prepared followed required punch lists. Oversaw entire building turnover process, enhancing communication construction management. Offered direction landscape architects landscaping projects. Conducted routine quality audits ensure work progressing per specifications initiated corrective actions. Guided directed third-party inspectors project construction, commissioning closeout. Implemented systems improve process efficiency reduce project duration. Construction Manager 04/2003 06/2011 Company Name – City State Reviewed plans specs schematic design pre-construction. Coordinated utility service providers according project schedules. Conducted weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Performed regular job site observations provide direction general contractor personnel. Conducted critical pre-installation conferences general contractors, subcontractors, consultants manufacturer's representatives. Worked construction administration consultants plan field observations schedule. Digitally archived weekly progress technical “Knowledge Base” photographs assigned projects. Prepared followed required punch lists. Oversaw entire building turnover process, enhancing communication construction management. Assisted operations group warranty service repairs. Offered direction landscape architects landscaping projects. Provided safety kits construction personnel, complied safety protocols job site. Prepared regular interval progress reports. Offered technical assistance service providers. Reported quality performance site site construction managers. Conducted routine quality audits ensure work progressing per specifications initiated corrective actions. Guided directed third-party inspectors project construction, commissioning closeout. Avoided construction delays efficiently following site inspections timely manner. Supported construction management emergency repair restoration oil natural gas pipeline systems. Trained promoted continued education onsite crew members. Performed project acceptance inspections. Conduct scheduled training Construction Inspectors. Hire review inspection staff assume administrative responsibilities. Education Certificate Completion Transportation Construction Management Institute 2012 Virginia Tech City State Coursework Project Management, Construction Management, Accounting Continuing Education Construction Management. Studied Project Scheduling Budget. Accomplishments Directed installation twin 1500 -gallon septic tank system corresponding drain field. Managed construction budget $14 million dollar. Received letter praise Commissioner Transportation. Received award outstanding student industrial arts department. Skills agency, delivery, functional, managing, materials, meetings, negotiations, procurement, progress, proposal

CONSTRUCTION

DONOR ADVOCATE Professional Summary Organized professional passion help others. Backed four years classroom teaching experience, one year leading international children's choir two years Donor Relations, I enjoy working others effort help feel valued successful. I creative thinker, eager learn discover new ways implement strategies order successfully reach others. Skills Detail-oriented Effective time management Strong written oral communication skills Strategic thinker Goal-oriented Relationship building CRM Experience Salesforce software Work History Donor Advocate 08/2017 03/2020 Company Name – City State Responsible cultivating relationships managing giving goals 300 donors Created individualized communication plans giving goals donor benchmark marketing strategy Ensured donors properly acknowledged, personally thanked, updated impact gifts Worked internal departments secure appropriate project information created offers proposals used secure gifts Executed specific plan retain upgrade donors Used CRM systems, including Salesforce Team Leader Children World Choir 07/2016 06/2017 Company Name – City State Led team 19 individuals including 13 children Philippines, Nepal, Honduras Uganda 10-month tour across United States Directed multiple concerts per week International Children's Choir Routinely coordinated concert details venues Built professional relationships partners across United States Responsible communicating vision mission World Help stage Ensured safety welfare children extensive travel Taught dance instructed children throughout tour Presented information child sponsorship humanitarian aid needs concerts Elementary Teacher 08/2012 06/2016 Company Name – City State Increased student interest participation classroom creating implementing thought-provoking hands-on activities Bolstered student confidence achievement structured, data- driven remediation enrichment lessons Collaborated colleagues ensure effective instruction, practice, assessments implemented successfully meet needs various learners Established behavior management system foster respectful classroom environment, reducing distractions increasing learning time Fostered meaningful relationships students parents build trust collaboration better meet individual goals Achieved 100% pass rate Virginia Reading SOL test 100% pass rate two years row Virginia Math SOL test Education Bachelor Science Special Elementary Education 2011 Liberty University City State Skills Detail-oriented Effective time management Strong written oral communication skills Strategic thinker Goal-oriented Relationship building CRM Experience Salesforce software Work History Donor Advocate 08/2017 03/2020 Company Name – City State Responsible cultivating relationships managing giving goals 300 donors Created individualized communication plans giving goals donor benchmark marketing strategy Ensured donors properly acknowledged, personally thanked, updated impact gifts Worked internal departments secure appropriate project information created offers proposals used secure gifts Executed specific plan retain upgrade donors Used CRM systems, including Salesforce Team Leader Children World Choir 07/2016 06/2017 Company Name – City State Led team 19 individuals including 13 children Philippines, Nepal, Honduras Uganda 10-month tour across United States Directed multiple concerts per week International Children's Choir Routinely coordinated concert details venues Built professional relationships partners across United States Responsible communicating vision mission World Help stage Ensured safety welfare children extensive travel Taught dance instructed children throughout tour Presented information child sponsorship humanitarian aid needs concerts Elementary Teacher 08/2012 06/2016 Company Name – City State Increased student interest participation classroom creating implementing thought-provoking hands-on activities Bolstered student confidence achievement structured, data- driven remediation enrichment lessons Collaborated colleagues ensure effective instruction, practice, assessments implemented successfully meet needs various learners Established behavior management system foster respectful classroom environment, reducing distractions increasing learning time Fostered meaningful relationships students parents build trust collaboration better meet individual goals Achieved 100% pass rate Virginia Reading SOL test 100% pass rate two years row Virginia Math SOL test

ADVOCATE

CONSTRUCTION Summary The purpose submitting resume company obtain position opportunity utilize training skills technician industry. I experienced warehouse technician field -wiring 508 A UL soft starters, hard starters assuring high level excellent customer service satisfaction maximum productivity; maintaining clean safe warehouse. Also security experience skills Microsoft Office Applications including Word, Excel, CCTV PowerPoint; I also competent customer service satisfaction installing direct TV ability gain knowledge certain products able sell public. I solid leadership communication skills. I also positive person willing take different tasks eager learn. These skills exemplified previous employment Sprecher Schuh. As Wire-man Warehouse worker duties ranged able sale products answering inquires repair wiring enclosures. By applying position allow expand professionally develop learn new skills. I team player-I enjoy positive outlet fellow co-workers contributed success others. I would like thank all, time consideration. Enclosed copy resume containing contact information work history. Thanks again. Sincerely, Edgardo M. Dubose To secure position utilize training skills manufacturing industry contribute success organization. Managing employees projects · Competent Microsoft Applications-Word, Excel, PowerPoint · Maintain solid communication skills-oral written · Ability remain focus productive daily managing repetitive tasks · Knowledge chemical labeling mixing · Quality control · Manufacturing work place · Operating sit-down Forklift Highlights Immaculate Customer Service Driver Safety Test Certificate Certified work Autistic Individuals Security Certification- Levels 1, 2, 3 Forklift Pallet Jack Certificate Ebiz, Management, professional Team lead training Hvac, Emergency Life crisis building evacuation skills Chemicals Understanding reaction Experience 01/2014 01/2015 Construction Company Name － City State Construction houses. Subcontract Aslide. Applying Sofit, Siding. Use saw, hammer, drill, tape measure etc. Covers wood home exterior. 01/2014 01/2014 Wire-man Assembler Company Name － City State Assemble Chromatograph. Build product scratch. Inspect products use. Apply circuit board. Soldering. Wire. Inspect shipping. Used power tools. 01/2011 01/2013 Wire-man Company Name － City State Read electronic circuits schematics. Circuit board soldering. Wire. Multi-task using voltage reading assembly production. Use power tools understand basic mechanics tools. Install repair electric wire. Build soft starters, hard starters. Drill Tap. Assemble Enclosure. 01/2011 01/2012 Security Guard Company Name － City State Front desk answer phones supplying customer service. HVAC systems, elevators. Security cameras. Patrol building secure. 01/2010 01/2012 Technician Company Name － City State Consult helping customers plan direct TV. Multi-tasking building satellites installing,. Assigning membership handling account information. Install wire outlets, cut wire, ground wire, check output wire. Use power tools drills, saws etc. Birddogs used find signals. 01/2009 01/2009 Supervisor Company Name － City State Provided excellent customer service satisfaction. Fielded phone calls emails. Managed inventory. Maintained building equipment. Supervised employees. Track incoming outgoing packages. Assemble appliances furniture. 01/2004 01/2008 Sales Representative/Care Provider Company Name － City State Sale Representative incoming patients. Scheduled appointments potential clients visit site. Answered inquires benefits services site. Provided potential clients different services packages. Responded directed complex incoming calls. Maintain daily log appointments. Maintain clean, working livable environment patients. Resolved customer service inquires regarding: Billing payments schedules Benefits. Authorization treatments medicine. Education Fire Science BAKERSFIELD COLLEGE － City State Fire Science HOUSTON COMMUNITY COLLEGE － City State Skills basic, Benefits, Billing, clients, excellent customer service, customer service, Forklift, hammer, HVAC, Inspect, inventory, Team lead, Multi-tasking, Pallet Jack, cameras, power tools, reading, Read, Safety, schematics, shipping, Soldering, tape measure, answer phones, phone, TV

CONSTRUCTION

ACCOUNTANT Summary Creative, active prove ability manage multiple tasks seeking position whereby personal technical skills applied developed. The ability screen candidates ensure qualifications. The ability negotiating salaries preparing job offers. Conducting appropriate investigation calling references performing background check. Conducting orientation sessions new employees. Set KPIs job description position. Ability manage employers' benefits programs. Manage types leaves like annual, sick, maternity casual leaves using advanced systematic methods full analysis. Preparing performing induction training new employers. The ability preparing periodic quizzes used evaluate product knowledge. Communicating job vacancies preparing required assessment. Set performances drivers allied organization goals. Excellent understanding applying Company Objectives, Strategy Organization Culture. Excellent Skills conflict resolving. Excellent Ability Identify Personal Differences Build tailored development Plan. Excellent Ability train guide groups different backgrounds Adapt different Cultures. Excellent Ability identify relationship different unrelated aspects. Excellent Ability Identify Potentials, Design Conduct Development plan. Excellent Ability lead low performers track. Excellent Ability rewrite rules reach Exceptional Decisions. Ability Set Develop Business Quality Bench marks. Excellent Awareness applying Customers Handling Techniques. Ability Assess Trade Zone Potentiality Set Proper Sales Tactics. Excellent Ability Identify Products Services Advantages train team best-selling techniques. Excellent Ability Identify Risk eliminate Process gaps may cause fraud cases. Auditory Understanding Vodafone Application. Excellent Listening Skills. Excellent Reporting Skills. Excellent Presentation Skills. Goal Oriented Excellent Communication Skills Vocal Mailing. Highlights Master International Business Administration [MIBA] (Ongoing [ESLSCA]) Microsoft Office [Word, Excel, Access, Power point, Outlook]. Microsoft Visual Studio (Visual Basic 6.0, Visual Basic .Net) Build design web pages desktop applications. Department: HR. Experience Accountant November 2001 June 2004 Company Name Liaising networking range stakeholders including customers, colleagues, suppliers partner organizations; communicating target audiences managing customer relationships; sourcing advertising opportunities placing adverts press local, regional, national specialist publications radio, depending organization campaign; managing production marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters DVDs; Ability classify customers based geographic cluster basis. Writing proofreading copy. The ability implement forecasting based newest theories. liaising designers printers; organizing photo shoots; arranging effective distribution marketing materials; maintaining updating customer databases; organizing attending events conferences, seminars, receptions exhibitions; sourcing securing sponsorship; conducting market research customer questionnaires focus groups; contributing to, developing, marketing plans strategies; Managing budgets. Evaluating marketing campaigns. Monitoring competitor activity. Supporting marketing manager colleagues. Customer service representative June 2004 November 2006 Company Name Retail Supervisor December 2006 September 2008 Back office Trainer new hiring retailers till Nov 2009 Operation Support analysis retail stores' figures. Set action plans improvement. Tracking warehouse stock. Training development dep. Set evaluation system. train new hiring staff company policy, persuaders, product knowledge, applications, Handling customers. Join Vodafone retail academy team certified trainer. Cascade retail academy training material How achieve sales target, How Handle angry Customers, How inspire team, How motivate low performance people, How prepare sufficient forecasting, How use mindset positively. Assistant store manager Prepare monthly annually reports, finding new professional ideas achieve sales target. Motivate staff members Inspiring supporting achieve KPIs. Set required action plans determined improvement areas evaluating progress. Compare store KPIs sales target achievement, customer experience score (NPS) Mystery Shopper score, Number people achievement Number complaints. Education Middle East Language School (MES) Faculty commerce, Alexandria University, Accounting Dept. Master International Business Administration Vodafone Retail Academy MIBA ESLSCA Oxford Business School GPA: 3 years First Egypt "Vodafone Partner". 3 years First Egypt "Vodafone Partner". Certifications COURSES CERTIFICATIONS Strategic Human Resource Management [HRM] (Oxford Business School) Microsoft Certified Professional [MCP] (Microsoft) Vodafone Best Retailer (Vodafone) Personal Information Possessing solid knowledge business finance, training development backed superior communication, computer presentation skills. Have intensive experience handling customer needs complaints, keen work both. Date Birth 20 Sep -1978 Marital Status: Married. Military Status: Exempted. Skills Visual Basic .Net, Accounting, photo, advertising, Arabic, budgets, business administration, conferences, databases, English, exhibitions, Fast, focus, forecasting, French, hiring, Human Resource, HR, International Business, Managing, marketing plans, market research, marketing, marketing materials, MBA, Access, Back office, Microsoft Certified Professional, MCP, Excel, Microsoft Office, Outlook, Power point, Word, networking, newsletters, organizing, posters, press, printers, progress, proofreading, publications, radio, Retail, sales, seminars, Strategic, Trainer, typing, Visual Basic 6.0, Microsoft Visual Studio, web pages, written Additional Information PERSONAL INFORMATION PERSONAL INFORMATION Possessing solid knowledge business finance, training development backed superior communication, computer presentation skills. Have intensive experience handling customer needs complaints, keen work both. Date Birth 20 Sep -1978 Marital Status: Married. Military Status: Exempted.

ACCOUNTANT

BUSINESS DEVELOPMENT CONSULTANT Skills 3-D, budgets, color, Council, CPT, client, floor plans, Forklift, Manufacturing Processes, presentations, real estate, Safety, sales, seminars, spreadsheet, Technician, vision Experience March 2014 August 2014 Company Name City State Business Development Consultant Phoned, emailed actively followed potential leads given management. Answered calls scheduled appointments sales team. Logged customer information VinSolutions. Confirmed appointments scheduled follow ups customers. Notified necessary departments appointments set. Maintained goal 8-10 appointments created daily. Recorded daily weekly appointment information spreadsheet measure success goals. November 2011 April 2014 Company Name City State Senior Design Consultant Developed exterior design concepts planned schematic color finish colors chosen. Reviewed project costs, budgets adherence schedules. Ensured project vision design intent reflected successfully. April 2009 November 2011 Company Name City State Expo Design Desk Associate Generated sales leads design associate. Assisted lead designers floor plans, elevations 3-D perspective views prior presentation client. Assisted designers material boards in-house review presentation. Reviewed project costs initially home owners. Voted Employee Committee President planned employee events fundraisers. March 2004 March 2009 Sales Associate/Wall Paper Specialist Sherwin Williams, Lawrence ,KS. Ordered, contacted handled wallpaper sales. Passed skill level tests 95th percentile month. Organized conducted presentations faux finish clinics public. Cultivated long term relationships area contractors. Primary representative area home shows real estate seminars. Visited home sites assess fulfill customer needs interior exterior projects. Education Training University Kansas Interior Design Bachelor's Degree Interior Design 2016 Professional Certified Production Technician, Manufacturing Skill Standards Council (MSSC): Profile CPT certified Safety, Manufacturing Processes Production Forklift Certification Washburn Institute Technology, Topeka, KS, Silver Level, Kansas WorkReady! Certification, 2016 OSHA 10, General Industry Certification May,2007 University Kansas City State Interior Design Bachelor Fine Arts Interior Design

BUSINESS-DEVELOPMENT

SENIOR STUDENT ACCOUNTS OFFICER Summary Dedicated Financial Aid/Student Accounts Officer 7 years experience delivering outstanding service prospective current students parents. Well-versed working student information systems, Campusvue, PowerCampus PowerFAIDS. Extensive experience working student financial aid programs federal regulations. Self-motivated professional highly proficient developing creative solutions implementing objective decision making. Maintains positive attitude works hard build team relationships.Desires role increased responsibly authority. Experienced budgeting strategic planning. Highlights Microsoft Office ImageNow CampusVue PowerCampus PowerFAIDS VA Once Right Signature Ten Key Documentation reporting Packaging student aid awards Federal financial aid need analysis Polished communication skills Process implementation Cultural sensitivity Problem resolution Member NASFAA Experience Senior Student Accounts Officer September 2012 Company Name － City State Complete financial planning prospective current students Ensure students aware enrollment requirements receive Federal Institutional Aid Award certify Federal Private Loans undergraduate graduate students Counsel advises students parents financial options obligations Award financial aid adjust funds due enrollment status Audit student files ensure compliance Federal regulations Collect current past due payments new, current, withdrawn students Work students set payment plans fit budget meets University guidelines Provide quality customer service students, faculty staff Maintain logs records tasks Train new employees Manage caseload 400 students Counsel VA students benefits Complete financial aid verification process Responsible invoicing self pay students Responsible retention goals Ensures students financially eligible continue classes Maintain performance record 99% students packaged repackaged Assist Ready Pay reports Assist Federal Work Study Program. Financial Aid Officer December 2010 September 2012 Company Name － City State Completed financial planning prospective current students Counseled advised students financial options obligations Audited reconciled VA financial aid files ensure compliance Federal regulations Provided financial aid information groups within organization Worked organizations departments promote Financial Aid awareness Developed implemented policies procedures within department Helped hire, train motivate new staff members within department Certifying official Department Veteran Affairs Served Student Activities Board Campus Facilitator MBA distance learning classes Worked students set payment plans fit budget met University guidelines Helped maintained 90/10 ratio. Student Accounts Officer Financial Aid Officer April 2008 September 2010 Company Name － City State Completed financial planning prospective students Counseled students financial obligations Certifying official Department Veteran Affairs Handled accounts receivable accounts payable Helped maintain 90/10 ratio Financial Service Representative March 2007 April 2008 Company Name － City State Sold, opened maintained customer accounts Opened closed loans Made sales goals Responsible lobby management Licensed Insurance Agent SunTrust Investment Services, Inc. Recommended innovative alternatives customers reduce unnecessary Researched market trends surveys used information stimulate sales Lectured financial management strategies problem resolution techniques Teller Supervisor September 2006 March 2007 Company Name － City State Managed 5 tellers Created end month reports Enforced bank guidelines Handled customer complements complaints Trained coached new current tellers Vault Teller Financial Service Representative Level 2 January 2005 January 2006 Company Name － City State Sold, opened maintained customer accounts Opened closed loans Led sales meetings Teller November 2004 February 2006 Company Name － City State Made referrals potential sales Advised customers new products Cashed checks Handled deposits Education Masters Business Administration Human Resource Management 2010 Colorado Technical University － City State GPA: GPA: 3.73 Human Resource Management GPA: 3.73 Bachelor Science Business Administration 2008 Virginia Commonwealth University － City State Small Business Entrepreneurship Select One Interests Additional Information Skills

BANKING

FINANCE MANAGER PLANT CONTROLLER Summary Ten years experience high-volume manufacturers, demonstrating leadership strong project management execution skills. Instrumental reducing labor overhead $2.5 million contributing operational goals business profit. Strengths include financial reporting, forecasting, budgeting process internal control. Highlights A highly motivated educated, goal success orientated individual ten years professional work experience within US China, eight years Reckitt Benckiser (Fortune #160) Regal Beloit (Fortune #713) Profound knowledge management accounting, cost, inventory accounting, familiarity General Accepted Accounting Principles (GAAP) Strong organizational, analytical interpersonal skills keen attention detail Played key role core management team expanded roles supporting IT supply chain functions Strategic financial planning expert Business performance improvement Knowledge GAAP guidelines SOX Compliance Certified Public Accountant (CPA) Oracle JDE /Global Shop Proficient Microsoft Office Thrives pressure Solution-oriented Staff leadership development Goal Focusing/motivation Flexibility adaptability: Adapt changes Accomplishments Cost Reduction Established coordinated robust plan control operations including period financial results variance analysis, expense budgets, cost standards, together necessary controls procedures effectuate plan short long term, drove $2.5M annual savings labor variable overhead. Gross Margin Improvement Improved margin accuracy, drove gross margin 3.6% year-over-year increase Provided accurate variance analysis sourcing team, operation teams variance spending control Analyzed gross margin customer, gave valuable feedback sales team strategic planning margin improvement Inventory Control Lead annual physical inventory, identified discrepancies, decreased finished goods inventory cycle count 50%. Coordinate material team inventory control assisted plant reaching lower days inventory outstanding (DIO) Team Contributions Expanded roles provided support IT, supply chain functions Work pressure limited resource time Provided valuable insight support important decisions senior managers Leadership: truly respected peer, provided guidance achieve goals stepped needed support. Experience Finance Manager Plant Controller Nov 2013 Current Company Name － City State Replaced prior CFO prior Regal acquisition. Led key initiatives re-established credibility finance team, played key role management team. Improved margin accuracy, drove gross margin 3.6% year-over-year increase (COGS reduction); Led obsolete inventory review drove significant reduction; also assisted sourcing team improved DIO reduction Provided reliable timely project project expense, capitalization, amortization spending data departments. Prepared monthly quarterly forecast, well annual operations planning, including top line sales, capital expenditure, variable cost projects (4-6% year year reduction), SG&A business three year long range planning. Improved finance closing process shorted closing duration 1-2 days closed 7 gaps added 5 control procedures ensure monthly financial reporting accuracy Provided accurate timely reports mechanical finance group Expanded roles provided support IT, supply chain functions Plant Controller Jan 2011 Dec 2013 Company Name － City State Manage financial accounting functions manufacturing plant generating annual external sales $65M internal sales $35M. Accountability extends financial reporting, products profit operating expense analysis, capital project planning, inventory control. Established coordinated robust plan control operations including period financial results variance analysis explanations, expense budgets, cost standards, together necessary controls procedures effectuate plan short long term. Prepared monthly financial reviews submitted financial reports, timely accurate basis. Strived continually improve financial reporting, forecasting budgeting process, standardized work. Lead HVAC operation finance team create standard operating procedures (SOP) job instruction breakdown (JIBs) annual budgeting process. Continuous improvement pursuit "work faster smarter" core values Springfield finance team. Selected Contributions: − Communicated opportunities threats forecast assisted management team making decision taking actions, plant achieve $7.8 M operating margin, 3% higher annual operating plan. − Analyzed supported plant manager execute one shift platform plant, drove $2.5M annual savings. Lead annual physical inventory, identified discrepancies, decreased finished goods inventory cycle count 50%. Ensure internal control plant level operating effectively accounting department compliance corporate initiatives accounting standards (US GAAP). − Worked engineering manager variable cost productivity projects led financial analysis achieve $2.8M savings vs OP plan $2.1M. Senior Financial Analyst Jan 2007 Jan 2011 Company Name － City State Tracked provided business leaders North America inventory reports plants logistics centers Assisted plant controller $100M operational budget planning, including labor, variable overhead fixed overhead. Lead cost allocation project annual standard cost roll up. Ensured implementation company cycle count policy monthly meetings operations adjustments, audits counts quarterly basis, monthly tracking validation count program, quarterly audit finished goods inventory. Selected Contributions: − Closed, maintained reconciled plant general ledger − Analyzed variances monthly basis tracked variances forecast reported deviations gaps management team − Coordinated engineering manger conduct fixed assets audit accelerated calculation. − Conducted post audit review capital spending projects. − Oversaw monthly closing process report plant performance identified possible cost saving opportunities Marketing Manager Jan 1998 Jan 2000 Company Name － City Shanghai, China Attained sales 1.3 million US dollars year 1999 helped company establishing growing profitable business Developed strategic marketing planning, created new markets expanded customers base Led projects initiating relationship customer, developed project IT team end project completion. Education Master Accountancy Accountancy 2011 Missouri State University Certified Public Accountant Green Belt Trained Lean Six Sigma (2011) Master Accountancy Missouri State University B.S. Accounting Missouri State University B.S., Accounting Missouri State University International Finance Accounting, Business Amsterdam Business School International Finance Accounting Studies Amsterdam Business School, Holland B.S. English Shanghai International Studies University － City CN B.S., English Shanghai International Studies University, Shanghai, China Certifications Certified Public Accountant Skills Budgeting, Forecasting, Financial Analysis, Financial Reporting, Cost Accounting, Variance Analysis, Cost Reduction, Standard Actual Costing, GAAP, Hyperion Continuous Improvement, Inventory Control, Six Sigma trained Certified Public Accountant Results-Oriented Mindset, work pressure, accountability, adaptability, team player, energized motivated, excellent interpersonal communication skills.

FINANCE

COMMUNICABLE DISEASE SPECIALIST Summary Bachelors Health Science 7+ years experience social services medical health settings, working diverse populations military, public health care fields. Creative resourceful social service professional talented quickly mastering new skills processing new information. Highlights Knowledge principles practices epidemiology relates communicable disease surveillance, investigative techniques, conduct outbreak investigations, data management Knowledge emergency preferred Incident Command Systems (ICS) Skill demonstrating cooperative, professional attitude cultivate relationships within outside organization Skill prioritizing organizing multiple tasks ability complete projects timely manner Experience /Knowledge HIV STD Experience Electronic Medical Record (EMR)Management Information System (MIS) Sendss Case Management, VHN Experience Disease Intervention Specialist (DIS) Experience/knowledge interpret test result HIV rapid test clinic field setting Respond inquiries provide detailed technical information concerning related principles, practices, issues, measures, techniques procedures Experience Communicable Disease Specialist January 2014 December 2015 Company Name City State Assists implementation timely disease intervention strategies decrease prevalence communicable diseases. Performs investigations, data collection, analysis, interpretation. Performs reporting surveillance activities. Prepares documentation communicable disease case investigations occurring within district. Provides case management clients various communicable diseases sexually transmitted diseases HIV/AIDS. Provides direct diagnostic therapeutic services public health clients clinic field setting. Provides educational programs, outreach events sessions enhance public understanding sexually transmitted diseases HIV/AIDS. Placement Specialist February 2013 December 2013 Company Name City State Assessed level risk children conducting face-to-face interviews alleged child victims caretakers. Collaborated law enforcement children physically removed caretakers. Testified court level risk children placed agency's legal custody. Ensured children placed permanent stable families within short time frame possible. Supervised visits children parents testified regarding status agency and/or parent's progress towards court approved placement. Provided support families providing early intervention referrals community services well providing resources family counseling, mental health, food banks, substance abuse programs order families become self sufficient. Sexual Assault Response Coordinator August 2010 May 2011 Company Name City State Ensured victims sexual assault received appropriate responsive care. Tracked services provided initial report final disposition. Advocated ensure views victim considered decision-making process. Provided commanders broader understanding sexual assault annual sexual assault prevention response training. Conducted sexual assault case management ensure services offered received documented. Chaired monthly case management meeting improve reporting effectiveness. Provided tracking reporting sexual assault numbers dispositions military sexual assault cases monthly, quarterly, annually. Administrative Assistant November 2009 August 2010 Company Name City State Performed administrative support including word processing, mail preparation, copying, distribution, telephone calls, travel orders child youth personnel. Prepared variety correspondence, memorandums, reports timely manner required day-to-day operation. Assisted maintenance leave records, time attendance records weekly basis. Electronically sent retrieved messages ensured risk management procedures (i.e., abuse prevention, identification, reporting procedures; accident prevention) followed. Demonstrated ability communicate effectively, orally writing. Healthcare Finder October 2007 August 2008 Company Name City State Triaged incoming specialty health care referrals/authorizations order priority processing. Electronically entered TRICARE beneficiaries' medical information government database. Coordinated authorizations physicians/or case managers according established Humana contract guidelines include timely data entry. Monitored outstanding pended authorization referrals timely completion. Communicated disciplines medical military community. Identified directed military family members appropriate, cost effective medical care. Connected customers deliver optimal customer experience. Education Certification Six Sigma Lean Professional (SSLP) 2014 Management Strategy Institute LLC Certification HIPAA Certified Professional (HCP) 2013 Management Strategy Institute LLC Bachelor's Health Science Columbus State University City State Health Science Skills Effective strong communicator (written oral) skills Organizational ability multi-tasking skills Problem solver – Creativity forethought anticipating solving complex project issues Ability respond flexible manner reprioritize work situations change Ability demonstrate sound judgment taking appropriate actions regarding questionable findings concerns Ability work independently part effective team environment Ability maintain security sensitive confidential information

HEALTHCARE

FREELANCE IT CONSULTANT Career Overview Highly skilled, results-driven Information Technology Specialist/Consultant experience business operations, infrastructure management, software/hardware support, high/low end PC Microsoft Server administration, software development. Core Strengths Excellent critical analytical skills Business process management Superior organizational, interpersonal, Advanced level hardware software time management testing Effective listening communication Content management systems skills Mobile application development Troubleshooting problem solving Accurate customer needs assessment proficiency Exceptional telephone etiquette Intelligent project management Vast technical knowledge experience Qualifications Excellent critical analytical skills Skills Active Directory, Active Directory, Application Development, budget, Business Management Development, business operations, business plan, C++, hardware, Network systems, consultation, Consulting, client, clients, client support, databases, database, Designing, Document management, graphics, HTML, imaging, Information security, Information Technology, Java, LAN, Director, managing, access, C#, Microsoft Office, Microsoft Office products, Windows 7, Windows, Windows 8.1, Windows 2000, 2000, Microsoft Windows XP, Windows XP, Migration, multi-media, Network Administration, Network hardware, Network security, Network, Networks, Novell Network, operating system, organizational, PC Repair Support, Copier, PHP, Printer, problem resolution, processes, project plans, reporting, servers, scripts, Software design, MS SQL, SQL, strategic, technical support, systems support, Upgrading, Vista, Visual Basic, website design, XML Work Experience Freelance IT Consultant Worked closely technology vendors distributors gain access equipment, software accessories keep technology costs within budget. Designed implemented PC laptop re-imaging process lower operating system installation configuration 14 hours 1 1/2 hours per computer. Provided expert technical support problem resolution customers. Information Technology Specialist 04/2012 － Current Company Name － City State Acting liaison departments meet exceed industry standards technology requirements, business operations Network security. Developing managing project plans reporting status updates IT Director, COO Executive Director. Increasing efficiency infrastructural technologies organizational processes. Executing self-created business plan designed lower overall business operations cost 81%. Training 400+ employees use Windows 7 Professional, Windows 8.1 well as; Microsoft Office products. Creating strategic business plan join technology business operations together. Upgrading Network hardware, software accessories. Advising assisting IT infrastructure implementation management processes. Sharing Network systems management responsibilities. Overseeing remote client support services. Finalizing migration Novell Network Microsoft Active Directory Windows Server 2012. Designing planning install Microsoft System Center Configuration Manager SCCM). Writing batch scripts allow 200+ clients access Microsoft Terminal Services Active Directory environment. Information Technology Consultant Network Solution/Owner 04/2007 － 12/2012 City State Provided consultation appropriate business software efficient hardware solutions. Acted liaison clients, vendors product distributors. Configured LAN's WLAN's. Designed, tested, installed monitored client Networks, computers, home theater multi-media equipment. Analyzed system registry data infected computers servers. Sold installed highly efficient Network equipment quicker database response times. Help Desk Specialist 08/2011 － 04/2012 Company Name － City State Provided technical support network applications. Monitored advised standards relating client-side interfaces, website design graphics development. Served operating system expert provided advanced technical support employees within school district. Improved reliability education software, systems databases. Worked clients analyze computing inefficiencies, recommended implemented appropriate technologies fit within school district's budget. Maintained composure patience faced difficult customer situations. Assisted migrating Novell Network Microsoft Active Directory environment Windows Server 2008. Shared task re-imaging 3000 computers self-created, custom built Windows 7 Professional complete operating system migration Windows XP. Education Training 1 2012 Minnesota School Business － City State United States Associate Applied Science Computer Science Computer Science Information Technology AAS Application Development Android, C++, C#, Java, PHP, SQL Visual Basic development Business Management Development Microsoft Network Administration Microsoft Office 2010 Information Technology Internship

INFORMATION-TECHNOLOGY

SENIOR FACILITIES AND CONSTRUCTION PROJECT MANAGER Summary Thirty years experience Manager Director Facilities, Project Construction Management various challenging environments; twenty two Higher Education. *Successful managing Facilities, Ops Systems, M&O Capital Budgets, Assets, Staffing Bargaining Agreements. *Responsible 600 acres property, 150 buildings, 60 Union skilled technical maintenance staff, budget managers, construction maintenance managers, grounds horticulture, custodial staff, transportation fleet managers, shipping receiving staff, post office managers, sustainability staff business managers. *Developed maintained high standards discretion, integrity, communication, leadership, life safety building code compliance, staff, student faculty safety training OSHA compliance *Proven team building skills, quality personnel acquisition, effective success administering progressive discipline union environments, able create positive organizational change required directed. Professional Development Skills *Facilities Management Professional, FMP Certified Project Manager *Facilities Technology Management *Electrical Engineering Technology *Construction Management *Licensed Master Electrician *Certified Advanced Fire Security Alarm Designer *Certified Fiber Optics Network Connectivity *Supervision, Effective Communication Team Building Certifications *Technical Strengths Include; Electrical, Fire Security, Fire Suppression Systems, Life Safety Systems, HVAC Mechanical Systems, Boilers, Infrastructure Management, Sustainability Energy Management, AutoCAD, GIS ArcView, MS Office Project, Computerized Maintenance Management Programs. *Certified Code Compliance (Structural, Gas, Fire, Electrical, Plumbing, Energy, Life Safety, NFPA Building Codes) *Property inspection, analysis, acquisition, development, planning, zoning construction management. Experience 08/2015 Current Senior Facilities Construction Project Manager Company Name － City State Manage multi-discipline construction, maintenance life safety projects. Manage technical support staff, contractors, energy providers, life safety building codes compliance, service contract project negotiations, professional consulting firms various State, City Federal regulatory agencies. Roosevelt Island, Manhattan, NY, residential community 15,000 people. There 147 acres property various types occupancies, as; public schools, Cornell University, business, athletic facilities, performing arts residential. 01/2012 01/2015 Director Buildings Company Name － City State Researched additional property space development accordance organization objectives. Planned strategy applied tactical measures ensure efficient management assets resources. Directed facilities staff including; trade supervisors, project managers, procurement office, budget management business office, accounts payable skilled union trade staff 60. Directed construction, renovations, repair, energy management, operations special events 150 buildings totaling 2 million sq. ft. 600 acres property. 01/2012 01/2015 Director Buildings Company Name － City State Maintain courteous, diplomatic professional demeanor maintaining good relationships personnel, internal external organization. Professional experience vendor negotiations, project design, budgeting project construction. Manage utility costs usage; Natural Gas, Propane, Electricity Commodity Delivery, Telephone, Water Waste Water. Annual budgeting capital expenditures, construction, maintenance operations. Annual $10 million budget). Member Senior Administrative Teams, as; Union Bargaining Units Negotiations, Drug Task Force, Emergency Management, Mass Casualty Incident Management, Master Plan Development Campus Life Safety. 01/2007 01/2008 Project Manager Estimator Company Name － City State Estimated electric projects values $25,000 $2,000,000. Including; high voltage, HVAC control, electrical distribution, BMS, emergency power, data center, fiber optic, fire alarm, security alarm card access. 01/1998 01/1999 Facilities Maintenance Manager Company Name － City State Managed supervised facilities plant operations, repairs, renovation projects maintenance. 01/1994 01/2012 Assistant Director Buildings Grounds Company Name － City State Managed facets supervision, management operations related construction, maintenance operations. Including; Life Safety systems, fire alarm, security alarm, surveillance, building envelopes, energy management systems, electrical HVAC systems, plumbing, sustainability alternative energy projects, environmental services, recycling codes compliance state, city federal agencies. Infrastructure management of; water sewer systems, 13,200 volt secondary electrical systems, fiber optic IT systems, fire suppression systems safe roads walks. Union trades management, supervision bargaining unit negotiations. 01/1990 01/1994 Lead Electrician Company Name － City State Project examples: NY State Prison, Tire Recycling Plant, Re-activated Carbon Plant, Waste Water Treatment Center City New York. 01/1986 01/1990 Lead Electrician Business Manager Company Name － City State 01/1983 01/1986 Apprentice Journeyman Electrician Company Name － City State Commercial, Industrial Residential Systems. 01/1979 01/1983 Air-Base Ground Defense Company Name － City State Military Police, Leadership Positions, Honorable Discharge E-4 Sergeant. Education Training 2015 Facilities Technology Management Electrical Engineering Technology Empire State College Dutchess Community College Electrical Engineering Technology 2013 FMP Facilities Management Professional International Facilities Management Association Boston University 1982 Electricity-Electrical Construction Maintenance Mohawk Valley Community College Skills accounts payable, Administrative, arts, budget management, budgeting, budget, building codes, capital expenditures, consulting, Delivery, electrical systems, energy management, special events, Facilities Management, HVAC, Leadership, access, office, Natural Gas, Negotiations, personnel, Plan Development, plumbing, Police, procurement, project design, renovation, renovations, repairs, Safety, strategy, supervision, technical support, Telephone, Water Treatment

CONSTRUCTION

TIMESHARE SALES Summary I extremely confident skills, mentorship, education experience set apart rest. Many would describe character someone always dedicated project hand willing go extra mile. I've managed large projects provided meticulous attention organizational processes correct flaws when/if occur. I searching lucrative career Sales I embodied skill connect people, ask right questions find need desire product property. Currently living Brickell originally NYC. Searching great company I contribute exceptional sales, work ethics, creativity leadership. Highlights Sales marketing Skilled multi-tasker Team player Microsoft Office Knowledge leasing market conditions Fast learner Personable Quality assurance control Results-oriented Contract management Relationship building Detail-oriented Excellent communicator Member The National Association Realtors​ National account management Established track record exceptional sales results Excellent communication skills Energetic Resolution-oriented Well-versed contract law Effective Retail Sales Manager Social media savvy Start-up experience Large cash/check deposits expert Invoice processing Highlyprofessional Proficient Microsoft Office Client management Sales presentations Tech-savvy Experienced entrepreneur First time buyer specialist Highly professional Proficient Microsoft Office National Association Realtors Experience 05/2016 Current Timeshare Sales Company Name － City State Presentation Wyndham Vacation Ownership product pre-qualified potential new owners guests. Generated exceptional sales initializing transactions utilizing proper closing techniques. Provided follow new owner ensure ultimate customer satisfaction. 10/2015 Current REALTOR Company Name － City State Rent, buy, sell property clients. Perform duties, study property listings, engaging prospective clients, accompany clients property site, discuss conditions sale, draw real estate contracts. 11/2014 Current FOUNDER/CEO Company Name － City State Start-Up Motor Coach Transportation Company. We provide luxury transportation Hotel, Stadium Convention Centers Miami. Specifically transfer large groups 50 people corporate events, team building outings, sporting events more. Managed wide variety customer service administrative tasks get business running properly licenses, insurance, capital loan programs Informed customers sales promotions friendly engaging manner. 01/2010 10/2014 FOUNDER/CEO Company Name － City State Excelled arranging outrageous, one-of-a-kind experiences deep sea Shark Diving, Exotic Car Rentals, Luxury Vacation Home Accommodations, Luxury Yachts, Jet Charters Events. Created sales pitch Sales team lead team 30 200 sales per day. Conduct PR, Sales Client Relations. Mentored trained sales team. 03/2006 09/2009 Contracts Project Manager Company Name － City State Site consisted 86 Whole Ownership Residences (Price Range: $1M $17M) 212 Fractional Ownership Residences (Price Point: $100,00 $550,000 1/12 Interest) Direct supervision Contract Supervisor indirect supervision Contracts processing team along supervision support sales marketing team. Timely notification sales executives follow special circumstance, cancellations, defaults. Effective training contracts processors regarding procedures, policies responsibilities contracts processing personnel, well legal requirements regarding accepted contracts point sale. Enforcement procedures established ensure contract documents completed correctly sales executives. Provided leadership supervisory direction administrative support personnel sales executives sales management. Monitor owner/sales executive assistance quality, procedures methodology Quality Assurance Department. Problem Solving, Account Management, Client Relations, Sales closer, customer service/sales, People Management, Accounting Principals Practices,. 01/2005 03/2006 Contracts Manager Company Name － City State Hired directed processing team company's largest conversion project 848 units Directed team prepare condo documents purchase contracts according standard. Liaison escrow company, bank, appraisers, customer developer Planned initiatives developed workflow positive results including overall corporate sales One-on-One Consultation customers regarding purchase contract. Unit walkthroughs Provided on-site technical support server structure due technical career history. 01/1999 11/2004 Project Manager Company Name － City State Negotiated Voice Data contracts clients fortune 500 service providers. Developed new business procedures adjusted business plan reflect effective sales results Hired developed technical sales savvy work force. Coached trained employees follow business procedures. Responsible large percent firm's revenue growth 2000 2001 fiscal year. Exceptional project management delivering workflow managing developers project direction. Awarded #1 Sales NTT/VERIO 2001. Education 2000 Business Administration Pace University － City State 1996 High School Diploma Marketing Murry Bergtraum HS Business Careers － City State USA Languages English Fluent Spanish Beginner Skills Sales, Sales Management, Staffing, Workflow, Account Management, Accounting, Administrative Support, Business Plans, Consultation, Contracts, Conversion, Client Relations, Customer Service, Invoicing, leadership, legal, People Management, Managing, Marketing, Marketing Manager, Excel, Policies, Problem Solving, Project Management, Quality, Quality Assurance Affiliations Member The National Association Realtors

SALES

CONSTRUCTION COORDINATOR Summary Dedicated results-driven OSP Specialist twenty years progressive diversified experience Outside Plant Telecommunications Engineering Construction, Wireless Backhaul Engineering, Low Latency Optimization related areas. Proven skills include ability manage multiple projects meet critical deadlines, knowledge construction methodologies associated placement aerial underground systems, design, engineering, estimation budgeting, project management, analysis, problem solving, various CAD programs. Highlights Manage multiple projects MS Office proficient Reliable dependable Detail-oriented organized Multitasking Construction specialist Design print fluency NEC codes regulations OSHA codes regulations Microsoft Office Programs AutoCad Microstation ArcMap Visio OSP Insight IDDS ICGS CMA Experience Construction Coordinator 10/2014 Company Name City State •Responsible construction activity related extending relocating cable fiber optic plants lines business. •Direct oversight contractors capital budgets per company contracts capital guidelines •Support node split implementation •Maintain SMB weekly reporting streamlining process coworkers, allowing time produce results projects Consultant (Temporary Contract) 02/2014 10/2014 Company Name City State •Latency Optimization Solutions, design engineering OSP Engineer 05/2012 02/2014 Company Name City State OSP Field Survey Route Design Design Engineering aerial underground cable routes AutoCad Planning estimation projects Prepare detailed permit, construction placement drawings OSP Engineer 12/2011 05/2012 Company Name City State OSP Fiber Optic Wireless Backhaul Design Engineering. Project Estimation budgeting. Procure ROW Easements. Interface necessary people procure ROW, easements, pole permits, etc. Create, update maintain records associate projects. Wireless Backhaul Consultant (Contractor) 01/2012 03/2012 Company Name City State •Wireless Backhaul Optimization, Design Engineering OSP Engineering Manager 11/2008 11/2011 Company Name City State Telecom Network Analysis Optimization. Scope full project estimation. Low latency solutions design, engineering implementation. Dark, Lit Dim fiber design, engineering implementation. Negotiation third party fiber providers. National International network planning design. Wireless Backhaul design engineering. Owner 10/2002 10/2010 Company Name City State Project Construction Management Consulting Services. Design Engineering. Permitting, ROW Easement. Aerial Underground Construction. Directional Boring. Bridge Attachments Building Entrances. Quality Control. Splicing, Testing Troubleshooting (Routine Emergency). Asbuilts. 24 Hour Emergency Repair Service OSP Engineer 02/2005 09/2008 Company Name City State •IDDS, ICGS, Posting, Quality Control OSP Engineer 10/2004 02/2005 Company Name City State FTTP Field Design. Crew Supervision, Scheduling, Time Sheet Approval, etc. OSP Specialist 07/2004 09/2004 Company Name City State FTTP Design, Engineering, Permitting Drafting. Fiber Optic Feeder Design, Engineering, Permitting Drafting. OSP Broadband Engineering. OSP Broadband Engineer 08/2003 05/2004 Company Name City State System Wide Audit Documentation. OSP Insight. Testing Mapping OSP Project Manager 04/2002 06/2003 Company Name City State Project Manage 230 mile fiber optic build Northeast Pennsylvania. Permit applications, acquisition tracking. Project Estimation. Pole Line, Underground, Bridge Design. Construction Planning, Coordination Crew Supervision. Quality Control. Asbuilts. Project Tracking Reporting. Site ROW Acquisition. Inspection cable routes. Material Issues Reconciliation. Daily interfacing customers, utilities people aspects telecommunications utilities industry including Utility Companies, Government Agencies, Right Of Way Authorities. Working knowledge industry standards, construction methods practices. OSP Deployment Engineer /Project Manager 02/1996 04/2002 Company Name City State Design, Engineer Project Manage fiber optic, copper, wireless builds. Pole Line, Underground, Bridge Design. Laterals, Building Entrance Long Haul. Coordinate oversee PaDot Utility Relocation projects. Supervise construction cable route builds. Permit applications. Site ROW Acquisitions. Project Estimation, Site Surveys, Facility Inspection. Inspection cable routes. Hot Cut Design Splicing. Testing troubleshooting. Emergency repairs outside plant aerial underground. Daily interfacing customers people aspects telecommunications utilities industry. Working knowledge industry standards, construction methods practices. PA, NJ, DE One Call Screening 100% accuracy reliability. Off hours One Call screening Pennsylvania, New Jersey Delaware 100% accuracy reliability. Education High School Diploma General 1986 Exeter High School City State Electrical Engineering Pennsylvania State University City State Skills Construction Management Multitasking Project tracking record keeping Network Design Drafting MS Office Optimization Permitting Quality Control Reporting Scheduling Supervision Troubleshooting

CONSTRUCTION

HEALTHCARE CONSULTANT Executive Profile Proven leader solid performance seeking new challenges bring comprehensive set skills company. Former military leader, certified instructor, designated Subject Matter Expert 2 fields medicine, experienced public speaker. Skill Highlights Skills Used Microsoft Office, Smarttech SMART Board, Public Speaking, Public Relations, Marketing, Sales Instructor/Writer Combat Medic Advanced Individual Training 1st Detachment, 108th Training Command Augusta, GA November 2014 October 2015 Train, lead, mentor upcoming healthcare specialists. Be example "what right looks like" new healthcare practitioners follow. Read, revise/edit, publish teach course material healthcare program graduates 30,000 individuals annually. Project management regarding training program tasks. Supervise logistics monthly synchronization meetings catering event planning security logistics monthly gatherings key leaders public venues. Teach NREMT curriculum students attempting EMT certification. Evaluate NREMT practical skills EMT certifications. Teach CPR/BLS. Teach TCCC core curriculum advanced skills. Teach additional skills mass casualty management, patient administration, disaster management, critical thinking, leadership development, convoy operations, logistics, supply chain management, necessary skills Healthcare Specialist US Army. Instructor/Writer Infantry Battlefield First Aid Alpha Company, 2nd Infantry Battallion, 29th Infantry Regiment Fort Benning, GA November 2012 November 2014 Responsibilities Teach TCCC core curriculum First Aid classes 220 Infantryman. Teach additional skills mass casualty management, critical thinking, leadership development, medical evacuation logistics, necessary skills save lives. Supervise records management instructor credentials, supply orders, equipment maintenance, building/site maintenance. Emergency Care Sergeant, Squad Leader Echo Company, 2nd Infantry Battallion, 29th Infantry Regiment Fort Benning, GA April 2011 November 2012 Hospital, Pre-Hospital, Long-term Geriatric Population, VA Home/Clinic, Acute Care, Phlebotomy/Lab, Immunization Clinic, Medical/Surgical Ward, PACU, ICU, Pediatric Emergency Department, Telemetry, Behavioral Health Ward* Supervised 2 noncommisioned officers 10 soldiers. Assigned 5 ambulance teams. Managed duties helped resolve personal issues order make effective leaders efficient medics. Responsible medical equipment sets valued $100,000.00 including vehicles HAZMAT. Designated primary Information Technology point contact within section, implemented oversaw transition paperless office management streamlined previously cumbersome outdated communications methods. Emergency Care Specialist Headquarters Headquarters Company/Bravo Company, 1-41 Infantry Batallion, 3rd Brigade, 1st Armor Division Fort Bliss, TX June 2009 June 2011 Responsibilities Clinical patient care, austere/remote medical care. Live Fire training exercises medical support. Individual crew served weapons training. Infantry tactics SOP's Microsoft Office 2013, Word, Excel, Powerpoint, Adobe Acrobat Professional, Adobe Photoshop, Solidworks, Emergency Management Systems, Network Administration, DSLR Photography, Supply Chain Management, Classified Document Management, Joint Commission Inspection Standards, Classroom Instruction (10+ years) Core Accomplishments Designed implemented mass casualty evacuation SOP battalion 600 soldiers. The SOP effective adopted brigade standard 3000 soldiers. Designed implemented field expedient casualty evacuation system using civilian vehicles. Coordinated resources necessary create cost effective, fully equipped, fully functional aid station synergistic casualty evacuation plan using non-medical assets Designed training program using scenario based training infantrymen, first line supervisors, command staff effectively manage mass casualty situations Skills Used Aluminum fabrication, complex problem solving, program management, disaster management, casualty management, patient care, security, defensive tactics, offensive tactics, logistics, supply chain management Emergency Care Specialist Charlie Company, 302nd Brigade Support Battalion, 1st Heavy Brigade Combat Team Camp Casey, South Korea June 2007 June 2009 Cross-trained Republic Korea Army (ROKA) medical personnel U.S. tactics medical skill sets Cross-trained ROKA Combat Engineers breaching techniques explosive demolition Project manager integration effective training Medical Communications Combat Casualty Care (MC4) system company 170 medical personnel Countless convoy planning operations involving simultaneous movement, set-up, break-down ambulance exchange points, forward surgical teams, level 1 trauma centers, mass casualty incident management centers Noncombatant Evacuation Operations Senior Supervisor. Supervised, planned implemented full spectrum evacuation 27 families US Soldiers South Korea Japan Operation Courageous Channel. Emergency Care Specialist Training Support Company, 32nd Medical Brigade Fort Sam Houston, TX May 2005 June 2007 Responsibilities Coached, mentored, credentialed individuals medical skills necessary job Provided medical support 50,000+ personnel annually training area 27,990 acres Supervised pharmaceutical supply chain management heavily used medical activity base Awarded pioneering compliance DoD paperless office mandate 2006 resulting streamlined work environment greatly reduced supply consumption. Project manager logistical transport, set up, staffing, equipment movement special needs Intensive Care Unit San Antonio, TX refugee movements areas effected Hurricane Katrina 2007. Professional Experience Healthcare Consultant 05/2016 10/2016 Company Name City State Introduce patients training program, EEG monitoring assist recovery, weekly training works conjunction parts treatment plan. Set computer, software, Brainmaster Discovery 24E, Pocket Neurobics U-Wiz, electrodes. Ensure Bioera PNwiz tracking appropriately parameters load properly. Troubleshoot equipment software necessary. Explain cognitive testing procedures coach individuals initial follow brain mapping. Coach individuals training sessions monitor progress. Healthcare Consultant 02/2016 05/2016 Company Name City State At international medical center, provides full-spectrum multi-system detoxification comprehensive individual healthcare lifestyle planning. Monitors 3 individuals simultaneously 6 individuals per day 2 hour treatment session. Educates individuals treatment options, toxins, heavy metal contamination, daily life change healthier decisions. Provides immediate analysis initial results treatments. Part international healthcare team represents 6 countries facility China 1 2 facilities world perform proprietary treatment. Medical Investment Management: Healthcare lifestyle consulting high net worth individuals making decisions transform lives eliminate barriers living long healthy life. 60,000 $300,000 (USD) average daily investments. Overall investment/sales performance upwards $25 million USD course 4 months averaging 5 million per month. Achievements: Within 2 weeks arrival, four foreigners working company (all licensed doctors interviewed board) I selected Science Advisor provincial level tumor research institute partnership. The decision made president hospital 5 center directors: assessment, therapeutic apheresis treatment, western medicine intervention, traditional Chinese medcine intervention, MAI therapy clinic. English Teacher 10/2015 01/2016 City Best Learning English (Chaoyang District Teach children (age 2+) English language skills according US academic standards grades Pre-K1 G6 (6th Grade) using McGraw Hill curriculum. Write lesson plans grades Pre-K1 G6 (6th Grade) using McGraw Hill curriculum supplemented employer developed training materials. Review, edit, republish outdated, incomplete, unsatisfactory insufficient training plans guides. Simultaneously accommodate learning styles lessons. Perform demonstration lessons marketing event planning. Improve public relations local clients overall image Best Learning English brand. Voluntary point contact new Foreign Teacher cultural integration, medical aid, personal privacy, physical security abroad. Provide feedback parents regarding student performance additional steps take foster healthy developmental environment child American perspective. Education High School Diploma 2004 Winter Park High School City State Personal Information Service Country: United States Branch: Army Rank: Sergeant 2004 October 2015 Honorable Discharge Willing relocate: Anywhere Interests Highly experienced leading, training, developing others Previous quarter year sales averaged $25 million $5 million monthly Advanced computer technology literacy Multiple awards effective leadership, initiative, performance, compassionate volunteer work, proficiency Proven motivator, leader, trainer, builder strong, high-energy civilian military teams Skills academic, Acute Care, Adobe Acrobat, Adobe Photoshop, Alpha, ambulance, Army, Behavioral Health, Chinese, Coach, consulting, CPR, critical thinking, clients, Document Management, edit, Emergency Care, English, equipment maintenance, event planning, First Aid, image, Immunization, Information Technology, Inspection, Instructor, Instruction, Investment Management, investments, leadership development, lesson plans, logistics, marketing, meetings, mentor, Excel, Microsoft Office, Powerpoint, Word, works, weapons, Monitors, Network Administration, office management, patient care, Phlebotomy, Photography, PACU, progress, Project management, Public Relations, Public Speaking, Read, research, Sales, Solidworks, SOP, supply chain management, Supply Chain Management, Teacher, Telemetry, therapy, training materials, treatment plan, Troubleshoot, Writer Additional Information Active DoD Secret security clearance Highly experienced leading, training, developing others Previous quarter year sales averaged $25 million $5 million monthly Advanced computer technology literacy Multiple awards effective leadership, initiative, performance, compassionate volunteer work, proficiency Proven motivator, leader, trainer, builder strong, high-energy civilian military teams Available ASAP* Willing relocate: Anywhere Authorized work US employer LINKS https://www.linkedin.com/profile/view?id=318596417 MILITARY SERVICE Service Country: United States Branch: Army Rank: Sergeant 2004 October 2015 Honorable Discharge Commendations: Army Achievement Medal (x3), Good Conduct medal (x3), Military Outstanding Volunteer Medal, Certificate Achievement (x6), Army Service Ribbon, Overseas Service Ribbon, Korean Defense Service Ribbon, Global War On Terrorism Service Ribbon

HEALTHCARE

HEALTHCARE RECRUITER Highlights Microsoft Office Suite (Word, Excel PowerPoint, Outlook, Access); Google Documents; WinTeam. Experience Healthcare Recruiter 08/2015 － 03/2016 Company Name － City State Created announcements open job positions; posted announcements online company website major job posting websites CareerBuilder, Monster, Indeed attract interested candidates. Addressed questions public, employees, outside agencies regarding current employment opportunities application status. Interviewed prospective candidates assess qualifications capabilities; guided candidates application process, scored written exams, notified candidates results. Drafted employment contracts prepared onboarding orientation documentation new hires. Maintained up-to-date HR files identifying purging obsolete record sand transferring records storage. HR Administrator 01/2014 － 01/2015 03/2010 － 07/2015 Company Name － City State Administrative Assistant 01/2010 － 01/2014 Assisted District Manager administer personnel, workers' compensation, general liability, training, recruitment programs. Researched, planned, implemented training programs develop existing staff competencies facilitate new hire orientation onboarding. Coordinated group interviews help organization select qualified candidates open positions; worked staffing agencies place temporary workers administrative positions throughout company. Helped applicants fill paperwork, including tax forms, benefits forms, associated new hire documentation. Analyzed existing HR Department operations provided recommendations improve workflows, optimize candidate selection, improve HR training schedules. Promoted perform diverse Human Resource Generalist functions contributed smooth profitable operation Virginia DC territories overseeing 400 Security Guards. Reported directly District Manager providing support high volume confidential client employee information. Oversaw several necessary processes including Data Management, Job Application Payroll utilizing accounting software, Win Team. Performed pre-audits personnel files ensure compliance internal, state federal auditor examinations. Performed routine administrative tasks including scheduling, phone correspondence, office inventory, compensation, job posting, reporting, invoicing. Was lead staffer hiring process conducting background checks, reference checks drug screening interfacing closely Security Officer Management Branch (SOMB) DC department results testing functionality. Played key role complex recruiting project staffing 150 Security Guards Virginia D.C. Wal-Mart's Black Friday events. Process consisted full life-cycle recruitment (interviewing, hiring, drug tests background checks) on-boarding (implementing training video processing paperwork/updating systems). Selected Senior Management oversee two-day U.S. Security Associates Training Academy. Prepared facility ensuring technology Audio Visual (AV) functional. Managed facility's supplies, ordering, payments distribution. Drafted PowerPoint presentations fliers acting Communication Liaison employees behalf corporate. Participated various Job Fairs held colleges throughout territory. Utilized templates design materials applicants exemplify corporate message provide information job functions, uniform codes, 401K benefit packages. Developed served sole Author, Designer Creator monthly corporate newsletter. Produced Floater List territory make easier cost effective Schedulers place substitute Guards emergency, no-show call-out. Conducted research analyzed new trends legislation employment, legal issues/concerns professional development, learning models training programs. Considered "bridge" vendors, candidates, employees, management. Education December 2016 DEVRY UNIVERSITY － City State Master Human Resource Management Human Resource Management May 2012 NEW JERSEY CITY UNIVERSITY － City State Bachelor Science Criminal Justice Criminal Justice Skills accounting software, administrative, Audio, benefits, C, contracts, client, Data Management, DC, documentation, Senior Management, forms, functional, hiring, Human Resource, HR, inventory, invoicing, legal, materials, Access, Excel, Microsoft Office Suite, office, Outlook, PowerPoint, PowerPoint presentations, Win, Word, newsletter, Payroll, personnel, processes, recruiting, recruitment, reporting, research, scheduling, staffing, tax, phone, training programs, video, website, websites, Author, written

HEALTHCARE

STORE KEEPER PRODUCTION CO-ORDINATOR Summary To develop find place industry I utilize skills serving efficiently complete honesty, integrity hard work personal organizational growth. Highlights Ms-Office (Excel, Word, Pivot Vlookup) Internet applications. Customer Service Oriented Merchandising Production Co-ordination Store Managing Inventory tracking Vendor management Shipment consolidations planning Warehouse fulfillment Imports exports Works well independently Accomplishments Credentials Institution/University Year Completion B.Com C.K.Thakur College Arts Commerce Mumbai University 2008 HSC S.E.S College Mumbai University 2005 SSC New English School Mumbai University 2003. Experience Store Keeper Production Co-ordinator 03/2014 Current Company Name City State Designation: Store Keeper Production Co-ordinator Key Responsibilities: Maintained store facilities ensure smooth functioning Made arrangements placed orders new stock supplies whenever necessary. Responsible upkeep various appropriate records materials received. Received deliveries ordered items ensured supplies proper order Stored supplies items received designated place avoid time wasted searching items general confusion. Maintained budget expenditures incurred presented Manager. Reported Prod.manager regular basis regarding need/demand items future orders could placed accordingly. Monitored functioning store equipment reported problems failures supervisor. To initiate action stoppage purchasing stock level approaches maximum limit. To check book balances, actual physical stock frequent intervals way internal control wrong issues, pilferage, etc. Knowledge Export, Basic PRO Skills, Portal related Ministry Economy Labour. Knowledge generating ASN Shipment details portals. Store Manager 12/2013 02/2014 Company Name City State Key Responsibilities: Head responsibility attain sales varied financial targets. Attain ability analyze interpret financial goals reports along track individual well store results. Interview, hire train employees (staff 3-15) per company guidelines. Provide positive work well shopping environment embracing diversity plus promote sales. Maintain effective communication well collaborate Area Manager plus home office. Implement maintain promotional, operational visual merchandise standards plus initiatives Ensure stores along work areas utterly clean, secure plus well maintained. Opened closed store, included counting cash drawers making bank deposits. Maintained visually appealing effective displays entire store. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience Balanced needs multiple customers simultaneously fast-paced retail environment. Category Management Incharge 07/2012 12/2013 Company Name City State Designation Category Management Incharge- Merchandising Key Responsibilities: Handling Front-End backend operation Diamond Category. Coordinating department (Pre-Inventory, Inventory, Sourcing Dispatch) well stores. Doing Price updation revised prices merchandise PAN India. Handling margins printing tags revised prices. Solving stores related issues, Processing End customer store orders OMS. Working Data Correction(Audit) PAN India stores received store(Memo Sales Report) Laisoning logistics accounts supportive documents required viz.VAT Waybill delivery shipment party add. Preparing reports data related stores dispatches. Working MIS data stock Vs Sales, Category Vs sales better implementation available resources order Increase sales. Team Leader 02/2011 07/2012 Company Name City State Leading team 2 ATL's 40 Associates. Scheduling per store requirements Training ATL's followed Coaching new cashiers Backroom Associates. To ensure physical cash balance tallies books accounts daily basis Compute record totals transactions tally cash receipts Vouchers cashiers daily basis. To ensure cash deposit daily basis. Monitoring Goods Proper handling documentation well reporting H.O.if discrepancies found. Handling total backroom process related Binning, Bin audit proper maintenance required amenities. Responsible Purging warehouse done every month better sales better customer service. Periodic checking inventory ensure physical quantities tallying books system. Use FIFO method storing picking products. Working Reports related receiving's (Warehouse) also working daily discrepancies system vs actual.Completed floor replenishment guarantee size availability promote customer satisfaction.Marked clearance products updated price tags.Informed customers product lines services offered company. Sr. Customer Service Executive 08/2008 02/2011 Company Name City State Provide customer service greeting assisting customers, responding customer inquiries complaints. Direct supervise employees engaged sales, inventory-taking, reconciling cash receipts, performing services customers. Monitor sales activities ensure customers receive satisfactory service quality goods. Instruct staff handle difficult complicated sales. Train Front End associates evaluate performance. Answer customers' query New launch advise customers Usage plan selection. Processed sales transactions accurately timely fashion. Education Bachelors Commerce Commerce 2008 CKT College Arts,Commerce Management Studies City State India High School Diploma Science 2005 SES College Arts ,Commerce Science City State India High School Diploma 2003 New English School City State India Languages English,Hindi, Marathi Tamil Personal Information D.O.B: 24-January-1988 Marital status: Single Nationality: Indian Date issue 11-03-2010 Date expire 10-03-2020 Place issue MUMBAI Passport number H 8837359 Additional Information Interested working Jr.Merchandiser I contribute experience knowledge growth company individual well. Participated N.S.S volunteer cleanliness awareness. Very diversified adaptable kind work provided. Can work pressure complete work timely management. Managed difficult situation efficiently effectively. Skills Coaching, customer service, train employees, Internet applications( Excel, Ms-Office, Word, MIS) Inventory, logistics, Merchandising, purchasing, quality, receiving, reconciling, reporting, Sales, Scheduling,Supervising

APPAREL

FINANCE DIRECTOR Professional Summary To find new challenging position utilize skills I've acquired help others maximize skills potential. Ambitious Financial Manager determined continually exceed expectations. Willing take added responsibilities achieve desired results. Skills Budgeting financial management Financial reporting analysis QuickBooks Complex problem solving Highly detail-oriented Superior time management Exceptionally organized Advanced computer proficiency (PC Mac) Exceptional interpersonal communication Effective leader Staff training/development Consistently meet goals Efficient multi-tasker Customer service-oriented Organized Deadline-oriented Budget development Expertise invoice payment transactions Account reconciliation Work History 11/2012 Current Finance Director Company Name – City State Analyze present financial reports Principals accurate timely manner. Collate financial reporting materials, oversee financial project accounting. Manage organizational cash flow forecasting. Implement robust financial management/ reporting system; ensure billing collection schedule adhered financial data cash flow steady support operational requirements. Effectively communicate present critical financial matters board directors. Manage accounting financial systems maintain full accurate accounting records Conduct financial analysis prepare detailed financial reports statements. Provide financial accounting advice, direction leadership. Manage maintenance upgrade financial systems. Identified investigated variances financial plans forecasts interpreting financial results. Managed [Amount] annual budget grew [Number] [Number] years. Analyzed budgets, financial reports projections accurate reporting financial standing. Created analytical framework identifying developing financial growth opportunities. Assumed ownership accounting, forecasting strategic supply planning. Developed annual budgets collaboration financial director. Forecasted operating costs scheduled projects strategizing departments. Synthesized financial budgetary information solve problems develop alternative solutions. Managed high volumes financial activity fast-paced, risk-based corporate environment. Compiled financial reports pertaining cash receipts, expenditures profit loss. Drafted reviewed financial statement compilations approved partners. Performed complex general accounting functions, including preparation journal entries, account analysis balance sheet reconciliations. Prepared accurate financial statements end quarter. Reviewed collection reports determine status collections amounts outstanding balances. Worked management project level ensure expense plans achieved. Worked managers develop annual expense plan goals. Collected reported monthly expense variances explanations. 05/1999 11/2012 Office Administration Department Manager Company Name – City State 05/1997 05/1999 Accounts Receivable Coordinator Company Name – City State Implemented Quickbooks Pro accounting software enhance efficiency productivity Accounts Receivable. Designed analyzed reports used management make better business decisions. Coordinated invoicing process Project Leaders Financial Analyst ensure invoices submitted accurately sponsors. Invoiced sponsors according billing terms indicated contract/budget. Analyzed retrieved billing information non-governmental contracts. Performed detailed financial analysis utilizing Microsoft Excel spreadsheets. 03/1996 02/1997 Business Manager Company Name – City State Managed daily Accounts Receivable Accounts Payable functions. Processed vendor payments including input invoices production Accounts Payable checks. Performed detailed financial analysis utilizing Microsoft Excel spreadsheets. 04/1991 03/1996 Operations Graphics Coordinator Company Name – City State Managed staff seven production design yellow pages 20 universities. Managed trained staff 25 full-time employees; assigning tasks motivating meet deadlines. Managed maintained $45,000.00 Book Delivery Supply budget. Organized conducted training sessions 200 sales representatives. Decreased bankruptcies debt collections 10,000 accounts, saving $500,000.00 Designed produced advertising telephone directory covers universities. Developed implemented effective training procedures. Developed implemented effective team building strategies. 05/1999 11/2012 Office Administrator Department Manager Company Name – City State Supervised Administrative Staff allocating work ensuring deadlines met. Hired Trained Administrative Staff. Overseen office needs staff includes ordering supplies, setting offices new employees training employees company software processing time expenses. Coordinated company meetings. Researched, coordinated maintained contracts maintenance building, landscaping, office equipment phone systems/service. Provided administrative support staff (typing, phones, filing). Implemented company accounting software, Deltek Advantage/Vision. Maintained accurate recording revenue, invoicing, cash receipts. Insured implementation proper controls maintain accuracy accounts receivable system. Prepared reports aging customer statements. Provided year-end support audits, financial reports tax preparation. Overseen complete account analysis. Analyzed collection reports made contact customers' Accounts Payable Departments ensure invoices processed payment (collection calls). Provided reports Project Managers/Team Leaders utilize project budgeting, project progress performance. Prepared monthly financial reports. Generated vendor employee payments. Prepared monthly payroll reports hourly employees. Provided training knowledge usage Newforma Software. Software designed connect Architecture Engineering firms projects. Education 5 1991 Bachelor Business Administration Finance North Carolina Central University City State Finance Skills accounting, accounting software, Accounts Payable, Accounts Receivable, Administrative, administrative support, advertising, billing, Book, budgeting, budget, cash flow, contracts, Delivery, direction, filing, financial, financial accounting, financial analysis, Financial Analyst, financial reporting, financial management/ reporting, forecasting, invoicing, team building, leadership, materials, meetings, Microsoft Excel, office, Microsoft Word, office equipment, organizational, payroll, phone systems, progress, Quickbooks Pro, recording, sales, spreadsheets, tax preparation, telephone, phones, typing, upgrade, Vision, year-end

ADVOCATE

2ND LEVEL ASSISTANT STORE MANAGER, OPERATIONS MANAGER MANAGER, SALES SERVICES MANAGER Summary RETAIL OPERATIONS SALES MANAGER Client-driven, quality-focused retail manager proven track record top performance Retail leader profound broad expertise every aspect store management. Critically evaluates minimizes operational costs context store profitability. Creates promotes caring customer service program entire staff. Coaches every employee toward individual goals. Establishes retail environment encourages positive customer experience promotes realization sales targets. Core Knowledge Skills Retail Merchandising, Recruitment Retention, Operations Store Planning Design, Team Leadership, Coaching Mentoring Profit Loss, Loss Prevention, Personnel Training Development Highlights Experience 01/2004 01/2009 Company Name City State 2nd Level Assistant Store Manager, Operations Manager Manager, Sales Services Manager 01/2012 Current Managed nearly every aspect store operations. Trained developed store staff customer service techniques. Monitored implemented corporate programs sales, shipping, merchandising. Directed large store team to. create sales environment consistently met expected sales goals reduced operating costs. Managed team. 25, including hourly employees specialists. Entrusted complex customer service issues including personal commercial purchasing accounts. Assistant Store Manager 01/2011 01/2012 Company Name City State Responsibilities consisted managing recording profit loss key performance indicators, Communicating. buying office classifications styles product inventory, Managing maintaining records documentations including invoices employee files. Soft lines Manager, Apparel Lead 01/2009 01/2011 Company Name City State Responsibilities consisted Constructing visual presentations, Managing payroll training department associates, Communicating vendors buyers regards inventory product. Leadership Known throughout career hands-on project manager strong expertise team management prioritizing. Ensured employees recognized importance contributions whole, demonstrated one appreciation value delivered store overall. Developed significant reputation leadership due excellent relationships employees willingness lead example. Professional experience continued Brenna T. Walsh page 2 Sales Profit Loss Management Motivated staff create clean, enjoyable environment appropriate product availability. Trained copy center/cashier staff well floor staff superior customer service maintaining highest levels understanding company policies procedures. Controlled profit loss daily; maintained accountability period-end reporting. As inventory captain, evaluated inventory ensured availability products shelves; conducted store transfers ensure products store; ran daily reports audits better control inventory levels Earned title special projects captain due ability organize execute large-scale department reorganization, including refits retrofits new products. Customer Service Set standard impeccable customer service; trained staff excel customer experience Turned customer service lapses positive teachable moments improved staff perception need accountability Targeted achieved weekly "customer experience" metrics goals 9+/10 ratings. Personnel Development Coordinated training employee corporate training materials Coached individuals; achieving promotion rate ~35% (one two levels original position) Worked vendors develop product training product sources Delivered well-executed helpful annual reviews; developed significant reputation go-to source help review wording, delivery, execution employee reviews well overall operations store. Education High School Diploma Monroe Catholic High School City State Associates Degree Business Management University Alaska Fairbanks City State Business Management Business Management, Present Florida State College Jacksonville City State Business Management, Present Skills cashier, corporate training, Customer Service, delivery, inventory, Leadership, Managing, materials, merchandising, excel, office, page 2, payroll, Personnel, policies, presentations, Profit, profit loss, promotion, purchasing, recording, reporting, Sales, shipping, team management

APPAREL

HR INTERN Summary Highly driven Recruiter maintains positive attitude pressure welcomes challenge responsibility producing results quickly clients. Accomplishments Devised successful recruiting plan engineering team Magnasoft, resulted 122 new employees six months. Work Experience HR Intern Feb 2016 Current City State General recruitment focus university recruitment: create job postings, connect students; conduct telephonic screening. Sourced candidates internal Applicant Tracking System. Track key dates deadlines maintained specific personnel lists. Posting positions approved recruitment channels. Screen applicants based qualifications background. Hiring employees initiated new hire paperwork process. Researched prepared new termination employment policy. Human Resources Assistant Feb 2016 Current Company Name － City State Create job descriptions new openings. Manage employee information systems. Gathered personnel records employees department. Conducted job analysis job evaluations, resulting quality job specifications. Freelancer Jan 2015 Jan 2016 City State I moved US 2015. I waiting obtain necessary employment authorization permanent residency. I permanent resident United States America. Recruiter Jan 2011 Jan 2015 Company Name － City Managed end-to-end recruitment (sourcing, screening, reference checks, negotiation offer generation). Sourced updated candidates Applicant Tracking System. Executed rapid talent acquisition strategies e.g., span 6 months, I recruited 122 employees grow engineering team 8 130 employees. Hired C-level candidates engaging passive candidates. Managed relationships staffing agencies. Researched new sources recruitment market intelligence. Led creation recruiting plans open positions. Developed salary proposals new recruits. Partnered local organizations universities engagement interest jobs offered community. Developed facilitated job recruitment fairs. Promptly corresponded applicants coordinated conducted interviews. Networked industry contacts, association memberships associates. Promoted recruiter senior recruiter since 04/2013. Education Human Resources Business Partner, Employee Relations, Workforce planning Analytics, Training Development Human Resources Management Present University Washington － State Human Resources Management Master Business Administration (MBA) Human Resources 2011 State India Human Resources Bachelor Science (B.Sc Biotechnology 2009 Mount Carmel College India Biotechnology Skills Bullhorn, Boolean Searches, Google Resume Search, LinkedIn X-ray search, The Ladder, GitHub, Tech Fetch, Monster, Career Builder, LinkedIn, Indeed.

HR

BUSINESS DEVELOPMENT MANAGER Summary Experienced sales professional effective leader. Currently sales professional CT Wolters Kluwer. Highly motivated, self-driven, result-oriented consultant Tenacious new business prospecting, selling, negotiating closing skills Skillful verbal written communication skills including ability present executive-level audience Passion gaining personal relationships clients Strong understanding use strategic selling techniques Former professional athlete Experience 03/2017 Current Business Development Manager Company Name Consulted C-level executives develop implement effective, enterprise-wide strategy maximizes value delivered solutions order ensure success key initiatives Developed conducted effective presentations contract decision makers (c-level) Accountable entire sales cycle prospecting closing deals, forecasting, strategic planning July 2015 March 2017 Business Development Manager Wolters Kluwer/CT Corporation FY 2016 104.4% CT Corporation FY 2016 #1 Business Development Manager Law Firm Segment Team FY 2015 109% CT Corporation Primary responsibility driving profitable customer acquisition sales growth Responsible developing implementing relationships existing customer base well pursuing new customers representation compliance services, formation/qualification services, demand services Leverage strategic planning order optimize revenue generation sales efforts Participate collecting evaluating performance metrics participating in-depth on-going analysis departmental services, processes, customer preferences; understanding overall needs law firm channels factors contribute success; assist monitoring department metrics; assisting identification relationships trends data well factors influencing results; contributing development solutions maintain improve customer satisfaction, increase revenue and/or decrease expenses. May 2012 July 2015 Tampa Southwest Florida Territory Manager LexisNexis Successfully earned 2 Circle Excellence company trips achieving top sales results (2010, 2011). Earned Best Sales Teaming Award Region (2011). FY 2014 Over 100% LexisNexis FY 2012 Over 100% LexisNexis Qualified earned Top Performer's Trip (2012 2014). Created implemented effective account/territory plans included; developing implementing sales strategy considering new business growth, managing resources necessary drive new business; forecasting revenue; developing key contacts business relationships within new account including influential individual high level decision makers. Identified qualified opportunities order successfully advance selling process close. Consistently identified communicated effectively executives high level officials articulate competitive differentiators provide solution-based sales presentation. Established maintained excellent customer relationships levels, acted liaison sales support customers ensure positive onboarding process. Developed strategic sales plans using business analysis tools identify track revenue trends, recognize sales opportunities, target specific sales activities, analyze competitive threats within territory. January 2010 April 2012 Michigan South Dakota Account Executive (Dayton, Ohio) LexisNexis FY 2011 Over 100% LexisNexis FY 2010 Over 100% LexisNexis Secured largest POS contract history LexisNexis Account Executive ($75,123). Created implemented effective account/territory plans included; developing implementing sales strategy considering new business growth, managing resources necessary drive new business; forecasting revenue; developing key contacts business relationships within new account including influential individual high level decision makers. Identified qualified opportunities order successfully advance selling process close. Established maintained excellent customer relationships levels, acted liaison sales support customers ensure positive onboarding process. Customized pricing proposals matched LexisNexis solutions prospective customer's business needs. Developed strategic sales plans using business analysis tools identify track revenue trends, recognize sales opportunities, target specific sales activities, analyze competitive threats within territory. 02/1998 12/2009 Executive Director Company Name 08/1997 11/2005 Assistant Soccer Company Name Responsibilities included identification, analysis recruitment student athletes, planning execution practices, player skill development, academic monitoring counseling supporting Division I college soccer program. November 1994 May 1998 Professional Athlete (Soccer Player) Ohio Cincinnati Silverbacks NPSL (National Professional Soccer League) Dayton Dynamo NPSL Columbus Xoggz (USISL). 11/1994 02/2005 Director Company Name Dayton's largest comprehensive youth soccer organization. Only Coach history state earn highest coaches honor twice (2006, 2009) Manage activities 150 coaches, trainers team managers. Team leader presentations delivered one-on-one small large group settings. Taught thirty certified license courses graduating 1000 professional coaches. Successfully achieved day day operational goals focusing long term strategic goals. Conduct training educational programs thousands players topics fitness, nutrition, injury prevention, sport psychology life skills. Responsible developing, reviewing, updating training educational materials. Demonstrated team building skills communication, empathy, motivation problem resolution. Trained certified coaches fully prepared National licensing courses. Supervised managed coaching staff within Olympic Development Program. Established specific curriculums educational presentations incorporated within district state levels. Instructed players district, state regional levels order achieve fullest potential achieve position United States National Team. Education Training 1995 Bachelor Science Education/Exercise Physiology Wright State University － City State Education/Exercise Physiology Skills academic, articulate, business analysis, Business Development, C, closing, Coach, coaching, competitive, counseling, customer satisfaction, driving, educational materials, educational programs, forecasting, injury prevention, team building, Team leader, Law, managing, enterprise, POS, presentations, pricing, problem resolution, processes, proposals, psychology, recruitment, selling, Sales, sales plans, sales support, strategy, strategic, strategic planning

BUSINESS-DEVELOPMENT

SENIOR HR Highlights Safety ManagementEmployee EngagementHR GeneralistTraining DevelopmentOrganizationRecruiting Succession Planning Accomplishments Experienced union non union manufacturing, sales headquarter environments. Established North American region safety operations network across US Canada, 7 manufacturing sites 4separate business units, model used functional areas. Experience Senior HR January 2007 October 2010 Company Name － City State Industrial Development DirectorNovember 2015 CurrentDanone Minster, OHDevelopment consistent technical training assure skill attainment across 7 manufacturing sites region. Environmental, Health Safety DirectorOctober 2010 October 2015Dannon Minster, OHEstablished led regional safety health network 4 Dannon US sites. Expanded responsibilities include allsafety auditing across 7 dairy Danone sites, waters division baby nutrition divisions US. Attained One Team Award region attaining lost time incidents time growth.Expanded skill set become internal ISO 22000 quality auditor ISO 14001 Environmental auditor.Assured EHS transition 2 newly acquired businesses.Lead bio-vigilance, food site security. Led site 400 employees 200 contractors HR, training safety functions time high growth andextensive change. Key contributor negotiation team first union contract BCTGM resulting millions dollars savings inbenefit costs term 5 year contract. Implemented behavior based safety methods reduce lost time 12 zero resulting 3 year record nolost time incidents.Transitioned reduced 24 shift configurations 4 implementing 12 hour 24/7 shift organization.Succession plan recruiter lead assure bench strength industrial manager supervisor roles. January 2002 April 2007 Company Name A Bayer Material Science Company Sheffield, MALed HR/Training functions 5 New England States. Closed one facility including outplacement personnel.Team member carve team align another site wholly owned subsidiary Bayer.Transitioned 24/5 operations 24/7 schedule successfully defeating union organizing campaign.Led cross-functional training team attain $141,000 Massachusetts workforce development training grant.Assured completion training new employees cross training personnel hourly executive level. Implemented crisis management process, including negotiating local employee assistance vendor incoordination national contract.Oversaw recruiting activities identify top talent using consistent, high impact recruiting compensationmethods.Contributed Job Safety Behavior Observation process (JSBO) conducting ongoing health, safety andISO audits. Reason left trailing spouse. January 2000 February 2002 Company Name Angola, INServed process owner operations human resources functions, operations quality organization, well asliaison division corporate information systems finance functions. Facilitated staff role identification structure provide support customer-centric organization.Led order fulfillment team. Reduced errors 83% using structured problem solving approach.Implemented performance management process. Reason left plant closure Human Resource ManagerJuly 1996 December 1999Ingersoll-Rand ARO Fluid Products Division Angola, INManaged human resource functions, including safety, training development, workers' compensation, organizational effectiveness, staffing, payroll labor negotiations. Served chief spokesperson UAW contract negotiations team integrating cell based skill based paylanguage.Communicated implemented policies procedures, including Americans Disabilities (ADA) andFamily Medical Leave Act (FMLA).Contributed Kaizen, suggestions, business strategy planning, safety teams well quality advantagetraining, quality leadership, money stream training.Reduced absenteeism 4% 1.5%.Implemented case management return work programs, reducing average lost days 273 zero.Reduced workers' compensation costs 62%.Closed 114 grievances without arbitration 3 years. Human Resource ManagerFebruary 1989 March 1996Hendrickson Truck Suspension Kendallville, INOversaw human resource functions multiplant operations. Functions include safety, training development,workers' compensations, organization effectiveness, staffing labor negotiations. Managed 3 direct reports Implemented first HRIS ABRAAttained 3 promotions received Hendrickson President's Award. Reason left reorganization. Education Bachelor Science Personnel 1988 Purdue University － City State USA Personnel Associate Science Supervision 1987 Purdue University － City State USA Supervision Associate Science Plant Soil Science 1985 State University New York Cobleskill － State USA Plant Soil Science Skills ADA, approach, arbitration, auditing, business strategy, case management, contract negotiations, crisis management, finance, functional, HRIS, Human Resource, human resources, HR, information systems, ISO, leadership, Material Science, money, negotiating, negotiation, negotiations, network, organizing, organizational, payroll, performance management, personnel, policies, problem solving, quality, recruiting, recruiter, Safety, staffing, structured, supervisor, technical training

HR

BUSINESS DEVELOPMENT DIRECTOR Executive Profile Global Business Development offering outstanding presentation, communication cross-cultural team management skills. High-energy, results-oriented leader entrepreneurial attitude. History strong effective management dealer principals, C-Level corporate end users, A/D community, Real Estate construction industry. Ambitious Sales Leader creates strategic alliances organization leaders effectively align support key business initiatives. Builds retains high performance teams hiring, developing motivating skilled professionals. Skill Highlights Strong Leadership communication skills Strategic account development Fortune 500 partner experience National account management Exceeds sales goals Cross-functional team management Negotiations expert Goal-oriented Team building expertise Staff Development Professional Experience Business Development Director 02/2014 01/2016 Company Name City Created new revenue streams clearly understanding client goals objectives Generated new business positioning Staples wide disciplines outperform expectations. Problem solve organizational levels utilizing National contracts Avendra, Group Purchasing Organizations buying consortium agreements. Increased profit Margins 50% one year restructuring client specific contracts leveraging total spend Staples Implement National furniture standards program reducing rogue vendor spend 50% 20 million dollar book new business Regional Sales Director 02/2007 02/2014 Company Name City State Development sales team professionals annual revenues $35,000,000 annually. Extensive P/L responsibilities, margin growth, regional strategy deployment. Pivotal partnering sales team build strong relationships top A&D firms resulting 2 Million dollar renovation Fontainebleau Hotel Miami, Florida Recruited, top notch Sales Team spearheaded cross-functional SAL initiative increase furniture sales penetration Lead territory reverse declining sales achieve 375% increase sales Supervised regional division 42 staff members direct growth responsibilities 14 furniture sellers Responsible managing aspects daily sales cycle, including sales, quotations, proposals, Design, Project Management, bid documents closing business Responsible 3-point bottom line margin growth focused team Billable design hours. Corporate Account Manager/ Business Development Manager 04/1996 01/2007 Company Name City State Manage development, revenue growth distribution key contract office furniture dealerships San Diego Hawaii markets. Responsible 10.3 million dollars revenue. Responsible A/D coverage, GSA sales new end user business development. 2005 increased annual territory goal 53.7% 2005 Q1 505% plan 2004 Pragmatically converted competitive dealership strong co-branded Allsteel partnership 2002 1st quarter sales 254% volume goal, 269% gross margin goal 2002 2nd quarter sales 249% goal 2002 company winner highest annual Terrace product sales 2001 Master's program winner achievement 2001 grew territory 145.75% goal attainment 2001 increased revenues $2,697,666.00 previous year Senior Account Executive 08/1994 04/1996 Company Name City State Responsible 1.2 million dollars sales annually. Corporate marketing business development Steelcase systems contract furniture dealership. July 1997 awarded Office Depot "Outstanding Salesperson" award 400% goal 1997 awarded Promoted North Island Federal Credit Union's Total Quality Management Program "Partner's Quality" (PIQ) outstanding customer relations service vendor Orchestrated product launch vendor trade show Hospital resulting 50% increase account sales 1996 strategic vendor competition Southern California 1995 Implemented, coordinated raised funding Neocon West/ architect designer marketing event resulting two new multi-party contracts $100,000.00 revenues each. Education certificate University California City State Bachelor Applied Arts Interior Design Industrial Technology 1988 Central Michigan University City State Professional Affiliations National Association Female Executives International Interior Design Association (IIDA) International Facilities Management Association (IFMA) Golf Tournament Fund Raiser Committee Corenet Global Summit Skills Attitude Drive Motivation

BUSINESS-DEVELOPMENT

WEB DESIGNER/GRAPHIC DESIGNER Summary To obtain dynamic, challenging opportunity contributes success business via eight years proposal coordination experience 15 years' experience graphic layout design. Make strong contribution utilizing expanding upon work experiences capabilities, related education, oral, written interpersonal skills. Positively impact quality work, acquisition new business client retention goals. Highlights Proficient Dreamweaver, Photoshop, QuarkXPress, InDesign, Microsoft Word PowerPoint; Foundational skills Illustrator Microsoft Excel Copyediting, proofreading, HTML CSS editing In depth knowledge Business Development Proposal response coordination process Experience 01/2010 Web Designer/Graphic Designer Company Name － City State Manufacturer Expansion Joints Hose Manage front-end web site design project visually appealing image company products value added services. Manage assigned projects conceptualization implementation. Coordinating communicating stakeholders stages work achieve desired message impact. Update existing site content collaboration subject matter experts ensure industry relevancy accuracy. Develop redesign company catalogs, periodic internal publications, industry advertisements sell sheets manner project sophisticated image result additional sales revenue company. Overhauled visual appeal readability previously developed technical product catalogs extensive redesigning. 01/2010 Current Web, Graphics Written Communications Consultant Family In Distress, Inc., Augustine Monica Films, LaGrande Famille Preschool, Black Pearl, Inc. Web site design maintenance variety clients provide enhance online presence, well promote sale products services. Provide graphic design support non-profit, small business individual clients project professional polished print image target audiences. Written business communications support gathering information effectively translating verbal dialogue well-written, persuasive copy. 01/2008 01/2012 Copy Editor Proofreader Company Name － City State Thoroughly proofread web-based documents The Academy Nutrition Dietetics Evidence Analysis Library www.eatright.org (the world's largest organization food nutrition professionals). Copyedited nutritional research studies accuracy according ADA's guidelines including citation, terminology specified table formatting consistency throughout extensive user-friendly online library. Funneled documents lead editors final publication online availability dietetic nutrition professionals, researchers advocates worldwide. 01/1999 01/2007 Proposal Specialist Company Name － City State Provided professional proposal development support divisions ARAMARK Corporation. Achievements Received "2006 Top Producer" Award overall annual production outstanding peer review. Recognized "Quarterly Top Producer" several quarters course eight-year tenure ARAMARK. Recipient average annual merit raises result outstanding performance reviews. Key Responsibilities: Executed analysis preparation RFP'S/RFQ'S/RFI'S coordination ARAMARK business development team professionals. Ensured responses completed received operating fast-paced, deadline-driven time-sensitive environment. Coordinated ARAMARK company resources develop business winning, quality customized responses RFP/RFQ/RFI's including legal, compliance finance departments well lines service subject matter experts. Applied ARAMARK corporate methodology quality assurance procedures ensure unified branded message image delivered every time. Implemented use standard corporate response sections based boilerplate. Supported customization editing and/or writing necessary. Performed editing proofreading ensure accuracy integrity proposal documentation including content flow organization, syntax grammar. Created final documents utilizing QuarkXPress, Photoshop, PowerPoint Excel. Assisted development maintenance database/repository past responses supplemental documents including client references, key personnel bios, résumés. Supported efforts directors business development procuring new business retaining existing clients creation engaging, informative well-organized marketing materials, annual client progress reports case studies. Regularly communicated progress status life cycle RFP; kept director business development abreast relevant project information concerning addenda changes initial response specifications. Served valuable company resource developing maintaining thorough knowledge ARAMARK's extensive lines business services offered. Documented valuable lessons learned share proposal manager department team members. Implemented newfound efficiencies and/or best practices response development process. Served company resource continuously developing graphic design layout skills present sales material visually appealing engaging format. Education May 1991 Bachelor Science Journalism Boston University College Communication Journalism February 2007 Graphic Design Foundation Certificate Sessions School Design Certificate Web Development February 2002 Illinois Institute Art Skills ADA, Photoshop, advertisements, business communications, business development, catalogs, content, Copyediting, CSS, client, clients, database, documentation, Dreamweaver, editing, fast, finance, Graphic Design, HTML, Illustrator, image, InDesign, layout, legal, director, marketing materials, Microsoft Excel, Excel, PowerPoint, Microsoft Word, performance reviews, Pearl, personnel, persuasive, Producer, profit, progress, proofreading, Proposal, proposal development, publications, publication, quality, quality assurance, QuarkXPress, research, RFI, RFP, sales, translating, Web Development, Web site design, well-organized, Written

DESIGNER

CONSTRUCTION INSPECTOR Professional Summary Result-Driven Certified Construction Manager Training 2 years significant progressive experience construction industry. Proven track record ensuring project deliverables brought market timely manner. *Strong team leader proven managerial experience skills cross functional terms including Subcontractors, Vendors Suppliers. *Effective problem solver decision making skills, exceptional commitment quality customer satisfaction. Excellent presentation/ Communication, negotiation persuasion skills. Core Qualifications Primavera P6 Digitizer Site safety/OSHA compliance Microsoft Project Plan Swift 9 QA/QC/Field Engineering AutoCAD Revit (BIM) Micro station V8i Microsoft office Report Writing Interpersonal/Communication Experience Construction Inspector November 2015 Current Company Name － City State Provided quality assurance services performing on-site inspections material workmanship well performed material testing accordance American Society Testing Material (ASTM) manuals reinforcing bars well concrete. Performed inspections epoxy Anchor/Dowels concrete field technician duties (Slump test, Temperature, Air content Concrete sampling). Tested inspected construction material, placement foundation work. Performed reinforcing steel inspections ensure rebar meets requirements approved drawings. Performed in-place density tests various types soil determine compaction moisture content. Established onsite solutions unforeseen issues found field. Performed proctor, sieve compressive strength tests senior technician laboratory. Performed timely inspections reports engineers project manager ensure work meets requirements set proper design authority specific project. Project Engineer May 2015 October 2015 Company Name － City State Processed, tracked, distributed submittals RFIs. Managed document control process, including change order, subcontractor billings, field production tracking, purchasing, contract administration. Coordinated project close-out documentation, including deficiency, warranties, maintenance final payments. Assisted documentation accidents, safety violations, unsafe conditions activities. Conducted quality control inspections completed work. Processed vendor invoices, reconciled monthly subcontractor progress billings, managed jobsite office. Performed quantity take-offs derived thorough understanding plans specifications using Digitizer. Negotiated tracked subcontractor contracts, agreements, change orders insurance. Prepared project schedule primavera determined intervals ensure jobs completed time. Monitored project progress performed variance analysis comparison baseline schedule. Produced significant cost savings, potential cost avoidance, preventive problem solving numerous cost saving ideas, suggestions recommendations. Ensured equipment material accordance contract drawings specifications monitoring coordinating construction activities. Ensured site safety comprehensive review subcontractor safety program. Facilitated communication owner contractor ensure construction projects completed time within budget. Traffic Engineer January 2013 April 2013 Company Name － City As traffic engineer involved collection appraisal data reports, surveys investigations, conducting various traffic survey analysis report making. The main objective study check feasibility Outer Ring Road (ORR) Shamirpet Keesara come investment proposal based future travel demands would attempt improve traffic scenario city Hyderabad. The study include current traffic transport situation, projecting likely growth next 20 years recommendation regard new roads flyovers. Conducted traffic studies, classified traffic volume count, intersection volume count, willingness-to-pay, origin-destination axle load surveys. Analyzed traffic volume count data, average daily traffic (ADT), Annual Average daily traffic (AADT), O-D matrix, growth rate, traffic demand normal, diverted generated traffic projection calculation vehicle damage factor (VDF) equivalent single axle load (ESAL). Prepared reports, documents drawings related features finalized location road flyovers based reports gathered. Project Engineer February 2012 October 2012 Company Name － City Oversaw million dollar residential construction project collaboration architects, engineers, subcontractors, owners, consultants, municipalities. Supervised contractors project timelines, budgets quality control. Administered construction documentation. Procured tracked materials, facilitated punch list completion ensured accuracy on-time delivery. Lead team engineer responsible project planning, estimation, contract management material procurement. Created Baseline Schedule studied acceptable free float total float phase. Evaluated critical paths project schedules evaluated alternative schedule options identify optimum project strategies resolve problems execution. Performed resourceloading levelling, logic diagrams analysis, critical path looking two weeks ahead, overall network analysis senior management decision making. Proposed cost-effective methods, balanced schedules improved performance strategic workforce management. Assisted project manager on-site visits meetings sub-contractors. Inspected project sites monitor progress ensure conformance design specifications safety standards'. Achieved project deadline managing/scheduling/leading subcontractors. Accomplishments Certifications:. Education Master Science Construction Engineering Management May 2016 The University Texas － City USA GPA: GPA: 3.54/4.0 Construction Engineering Management GPA: 3.54/4.0 Bachelor Technology Civil Engineering May 2013 Jawaharlal Nehru Technological University India Civil Engineering Certifications Construction Manager In Training(CMIT) License: 184492 *OSHA 10-Hour *OSHA 30-Hour Skills AutoCAD, billings, budgets, budget, Interpersonal/Communication, Construction Manager, content, contract management, contract administration, contracts, decision making, delivery, documentation, engineer, senior management, features, insurance, logic, managing, materials, meetings, Microsoft office, office, Microsoft Project, Micro station, network analysis, next, Primavera, problem solving, material procurement, progress, project planning, proposal, purchasing, quality assurance, QA, quality control, Report Writing, Revit, safety, scheduling, strategic, surveys, Swift 9, technician, variance analysis

CONSTRUCTION

BEHAVIORAL INTERVENTIONIST Summary Personable education professional driven inspire students achieve personal academic success. Highlights Experience Company Name City State Behavioral Interventionist 01/2010 Current Demonstrate knowledge growth development relates pediatric adolescent populations. Establish positive rapport clients help resolve social, personal, academic issues. Utilize therapeutic listening skills client contacts assist client developing coping skills positive behaviors. Participate treatment team planning meeting and/or family counseling sessions requested. Initiate monthly therapist contacts. 95% Compliance agency policies procedures. Identify community resources aid client's treatment goals aftercare. Company Name City State Recruiter 01/2008 Current Instituted action plan recruit new students using innovative methods College as: Forensic Botany Day, Summer Agri-Science Institute, collaborating departments across campus (i.e. undecided majors), meet targeted prospects build mutually beneficial partnerships foster increase enrollment, developed website presence (recruitment/marketing academic programs) showcasing College Agriculture Related Sciences via student-oriented media (i.e. Facebook, Twitter). Alex D. Meredith Ph: (302) 241-7315 ameredith@desu.edu Advise students utilizing appreciative advising model effectively advise university policy procedures regarding: academic scheduling, career development, internships, co-curricular experiences research opportunities throughout student's undergraduate experience. Collaborate faculty/stakeholders enhancing professional development opportunities students. The Secretary's Scholars Program MonSanto Agriculture Future America (AFA) USDA-Animal, Plant Health Inspection Services (APHIS) Mountaire Farms Delaware Department Transportation (DelDOT) Coach/mentor Delaware State University's College Survey Inventory (CSI)/Retention Management System proactively retain at-risk students. Review/discuss personal survey inventory student discuss transition higher education. If needed, refer follow-up student proper student support services retain, engage, help ensure completion academic program. Partnered Delaware State University Agriculture Education Program Leader write grant fund Summer Agri-Science Institute Delaware State University's campus sophomore junior high school students work researchers develop group research projects, goal positive agriculture related engagement students likely major ag-related area upon attending college DSU. Funded USDA-CSREES $46,950). Proficient in: SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web Baseline (Curriculum Advising Program Planning, Early Alert System) Drupal Content Management System (content manager College Agriculture Related Sciences; editing/creating information university website). Increased student enrollment 4% average per year area Agriculture Natural Resources within College Agriculture Related Sciences. Developed implemented College Agriculture Related Sciences' Student Ambassador Program assist recruitment endeavors, student professional development. Conducted outreach activities geared towards agriculture education Capital School District. Recognized City Dover Capital School District "Community Partner Year.". Company Name City State Advisor 01/2008 01/2011 Developed relationships outside organizations vested interest MANRRS garner sponsorship chapter's operational budget. Developed professional development series workshops Delaware State University students. Mentored students areas of: academia, importance outreach activities, professional development, graduate school. Played instrumental role ensuring members represent DSU positive manner competing regionally nationally. Placed first Undergraduate Poster Research competition 2010 MANRRS' 25th Annual Career Training Conference Orlando, Florida. Company Name City State Teacher/Coordinator 01/2008 07/2008 Worked closely administration, guidance office, parents students ensure efficient placement daylight/twilight program. Administrator Novel Stars Software System Lake Forest School District. Taught 75 students myriad high school subjects (Mathematics, Health, English, Science, Social Studies, etc) computer-based learning applications. Processed completed coursework counselors earned high school credits. Sustained high level classroom management ensure stable educational environment. Serviced homebound students utilizing Novel Stars System outside school building. Company Name City State Adjunct Professor 01/2007 Current Taught Marketing Agricultural Products. Department Agriculture Natural Resources). Taught Introduction Algebra utilizing real-life situations enhance student's comprehension subject content. Department Mathematics). Taught Career Development Agriculture. Southern Illinois University Carbondale Department Plant, Soil Science, Agricultural Systems). Held weekly tutorial sessions ensure student's comprehension subject material. Education Master Science Plant Soil Science Agriculture Education Southern Illinois University Carbondale (SIUC) City State Plant Soil Science Agriculture Education Master Science Agriculture Economics International Trade North Carolina A&T State University City State Agriculture Economics International Trade Bachelor Science Agriculture Business Delaware State University City State Agriculture Business Interests 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back School Bash Carbondale youth, "I Can Read" school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug Bud Festival DSU-Winter Clothing Drives. Affiliations Alpha Chi (Honorary Organization), Minorities Agriculture, Natural Resources Related Sciences (MANRRS), Collegiate Future Farmers America (FFA), Phi Beta Lambda, Alpha Tau Alpha (Graduate), Black Graduate Student Association (SIUC), National Association College Admission Counseling (NACAC). Awards Accomplishments 2011 "Academic Organization Year" honored Delaware State University's Office Student Leadership Activities. *2011 "Advisor Year" honored Delaware State University's Office Student Leadership Activities. Community Involvement: 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back School Bash Carbondale youth, "I Can Read" school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug Bud Festival DSU-Winter Clothing Drives. Skills SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web Baseline (Curriculum Advising Program Planning, Early Alert System) Drupal Content Management System (content manager College Agriculture Related Sciences; editing/creating information university website).

AGRICULTURE

BUSINESS DEVELOPMENT CONSULTANT Summary Experienced aspects sales cycle business development, prospect pipeline building, lead creation, close. Experience 07/2015 Current Business Development Consultant Company Name － City State Initiated closed sales large independent insurance agency Western Wisconsin Used consultative selling skills identify exposure risk tailored insurance policies address concerns Managed customer accounts, built lasting relationships customers, grew account base within territory. 07/2010 07/2015 P&C Producer Sales Agent Company Name － City State Initiated closed sales large independent insurance agency Western Wisconsin Used consultative selling skills identify exposure risk tailored insurance policies address concerns Managed customer accounts, built lasting relationships customers, grew account base within territory. 07/2006 07/2010 Sales Representative Company Name － City State Initiated closed sales commercial residential roofing contractor Established positive relations customers developed timeline project completion Arranged delivery materials, availability labor, managed projects completion. Education May 2006 Bachelor Arts Liberal Arts Environmental Studies Geography UNIVERSITY OF MINNESOTA DULUTH － City State Liberal Arts Environmental Studies Geography Skills agency, delivery, insurance, materials, policies, roofing, selling, sales

BUSINESS-DEVELOPMENT

LIGHT INDUSTRIAL MAINTENANCE RESIDENTIAL Professional Summary Skilled Laborer thrives independently team member. Proactive creating safe productive environment. Reliable Customer Service Representative extensive track record demanding sales account management environments. Core Qualifications Results-oriented Excel customer service/sales Territory Sales Experience Client Relations Creative Problem Solving Project Management Proficiency Microsoft software Computer proficient Quick learner Contract negotiation/review/drafting Experience Light Industrial maintenance residential May 2014 Current Company Name － City State Tested machinery, equipment parts identify defects. Disassembled broken defective equipment facilitate repair. Reassembled equipment completed repairs. Assembled maintained physical structures using hand power tools. Operated tools hoists saws. Routinely inspected machinery equipment diagnose malfunctions. Used hand tools replace defective equipment parts. Performed pipe fabrication, installation fitting according proper specifications. Inspected pipes piping systems assess quality condition. Hoisted loads using slings, chains, shackles, hooks, cables rigging equipment. Installed replaced water heaters, drain pipes water supply lines. Cut beveled piping using cutting torches, saws threading machines. Performed emergency on-call work hours evening, weekends holidays. Installed inspected new existing plumbing lines 6 inches diameter. Operator March 2014 May 2015 Company Name － City State Simonton windows vinyl window manufacturing. Job description raw material handling cutting raw material automated two point welding bending vinyl shapes (trapezoid, octagon, hexagon, eyebrow, half-round) assembly automated two point corner cleaner. Extrusion operator January 2013 January 2014 Company Name － City State Machine operation maintenance Weight quality checks Fork truck certified Raw material handling Finished product handling CSR/Delivery/Warehouse May 2012 August 2013 Company Name － City State Job description Dry Van delivery (IN, Ill) loading un-loading customer service sales warehouse stocking. Silicone coater press operation June 2010 January 2011 Company Name － City State Job description- Operation silicon coater press. Microsoft Excel responsible weight dye checks minor machine press maintenance Fork truck. Adjusted machine feed speed machine malfunctioned. Changed equipment new product. Started machine operations inserting control instructions control units. Inspected finished products quality adherence customer specifications. Monitored adjusted production processes equipment quality productivity. Adhered applicable regulations, policies procedures health, safety environmental compliance Worked managers implement company's policies goals. Reviewed operations conferred technical administrative staff resolve production processing problems. Set operated production equipment accordance current good manufacturing practices standard operating procedures. Started shut processing equipment. Troubleshooted problems equipment, devices products. Account manager/Csr sales November 2009 May 2010 Company Name － City State Software experience Dashboard, EASE, System X, Express Pay,. OMS, Atlas, Easy Scripter, Exchange Plus, Explorer. Sales residential account manager (southwest area) Retention Customer service Sales representative January 2006 November 2008 Company Name － City State Account manager $100,000.00 customer base. Excelled customer service retention. Production room shipping, experience Excel Corel software Director Events January 2006 January 2008 Company Name － City State Sales Outside Sales Community Relations Working C.V.B. Sports Marketing agencies locations accordance events. Selling event sponsorships, including cold calling, appointment. Organization event activities, including sponsorship sales, merchandising, promotions, staffing, facility, setup teardown, bracketing working events. Scheduling, determining dates events. Planned executed Leasing Agent/Real Estate January 2006 January 2008 Company Name － City State Real Estate. Leasing agent scheduling appointments potential renters. Determining move move dates, collecting rent. Customer service, general maintenance upkeep. Vinyl Window Manufacturing January 2002 January 2006 Company Name － City State Single hung assembly line double hung assembly line main frame assembly line. Air tools, two four point welders, two four point edge cleaners. Great teamwork. Forklift warehouse experience. Construction /Team crew lead January 1999 January 2001 Company Name － City State Roofing experience. Siding Framing. Planned executed residential roofing siding jobs Built disassembled scaffolds, bracing barricades. Cleaned construction areas avoid hazards. Installed repaired roofs, flashings surfaces. Removed old roofing materials efficient manner. Mentored junior team members, providing guidance proper techniques safety. Continually cleaned work areas equipment. Swept cleaned roofs prepare application new roofing materials. Transported materials, tools machines installation sites. Hoisted tar roofing materials onto roofs. Education High School Diploma General Studies 1996 Terre Haute North － City State United States Some College courses Information Technology Ivy Tech － City State United States Intro Microcomputers Microsoft Interests Building custom PC's, softball, electronics, running, sports, carpentry, computer software. Skills assembly, cold calling, community relations, Corel software, customer service, delivery, edge, forklift, frame, framing, information technology, Explorer, Marketing, merchandising, Microcomputers, Microsoft Excel, Excel, Exchange, windows, octagon, Operating System, Outside Sales, press, Real Estate, Selling, Sales, Scheduling, shipping, staffing, System X, teamwork, welding

APPAREL

HOMEBOUND TEACHER Career Focus Utilize skills talents order plan, direct, manage procurement food products, equipment, services meet requirements standards Child Nutrition Program planning appropriate menus, following dietary guidelines, maintaining safe sanitary environment. Highlights Extensive hospitality background Food ingredients expert Food safety understanding Highly responsible reliable Works well pressure Exceptional interpersonal skills Accomplishments Team Building Leadership Created collaborative classroom experiences Served student mentor counselor students academic problems personal adjustments meeting guardians reach solutions. Motivated students engage course materials organizing engaging class activities relating subject matters personal experiences. Experience 02/2015 Current Homebound Teacher Company Name － City State Implement educational philosophy goals district related TEKS education requirements. Follow mandatory guidelines order keep effective records governed Homebound Program. Collaborate campus teachers order ensure success Homebound student Encourage facilitate parent participation learning educating Homebound student Utilize administrative skills help effectively facilitate collaboration amongst home campus teachers, parents, homebound department Provide sense security achievement homebound students Coordinate smooth transition homebound instruction back mainstream regular classes 02/2009 02/2016 Teen Parent Teacher Company Name － City State Developed maintained Pregnant Related Services designed school district Implemented strategies designed district accordance dropout prevention program at- risk students Provided nutritional instruction guidance pregnant teens Assisted pregnant teens meal planning healthy eating Acted service coordinator obtain assistance community service organizations government agencies provide assistance pregnant students. Handled confidential student information, case management support coding line PIEMS accountability documentation Orient parents students protocol procedures Pregnant Related Services program 02/1996 02/2009 Classroom Teacher/ Consumer Science Nutient Company Name － City State Instructed lectures, discussions demonstrations nutrient, consumer science, parenting. Attended variety professional development workshops centered learning goals, classroom management, student motivation engaging learning activities. Facilitated activities developed students' physical, emotional social growth Assigned lessons corrected homework Documented attendance audit purposes Encourage student awareness attendance, academics continue school pregnancy Cultivate positive relationships teachers, counselors, develop maintain guidelines consistent student success dropout prevention Maintain broad range instructional techniques Developed lesson plans according TEKS guidelines Classroom management strategies Direct timely communication parents Grade behavior reporting Conducted small group individual classroom activities students based differentiated learning needs. 02/1995 02/1996 Parent Liasion Company Name － City State Developed parental support involvement initiatives target student academic social development related school objectives. Coordinated parental classes accordance overall objectives strategies district. Coordinated positive reinforcement parents monthly newsletters. Facilitated parenting classes, connecting parents community resources. Promoted positive communication support parents teacher. Partnered parents reinforce test strategies state testing line classroom teachers district objectives. Provided weekly workshops food nutrient parents students French Elementary. 07/1985 09/2009 Clerk/Receptionist Company Name － City State Customer services Delivered exceptional service greeting clients Regularly checked clients ensure satisfaction General clerical duties typing, answering phones, copies faxing, creating memos, filing, maintaining records Education 2009 Master Science Education Administration Grand Canyon University － City State USA ​​ 1995 Family Consumer Science Lamar University － City State USA Additional hours Dietetics Nutrition Professional Affiliations Alpha Kappa Alpha Sorority Beaumont Teachers Association Lamar University Alumni Association ​ Skills Academic planning, administrative skills, case management, clerical, documentation shorthand, research, lesson planning, newsletter development, coding filing Effective Efficient -Dedicated- Positive

TEACHER

GENERAL MANAGER Summary I strong marketing, sales skills, Costumer Service background combined 10 years Management. I skilled learning new concepts, I work well pressure communicate ideas clearly, effectively. Demonstrated achiever responsible, punctual, consistent company policies. Experience Company Name General Manager City State Leading sales counselor first consecutive 6 months. Voted best Customer Service Employee General Manager throughout district. Largest Highest consecutive sales, revenue, generated employees. Developed Promoted 5 company General Managers La Fitness. Highest overall ranking V-Class numbers. Generated highest revenue based profitable New Jersey Club. Nominated Customer Service General Manager Year. Achieved Senior/Regional GM. Responsible training development Co-General Managers North east region. Company Name September 2014 January 2015 Feeder Driver City State Must conform federal state department transportation qualifications. Ensure safe timely delivery UPS packages hub hub. Responsible customer pick deliveries. Company Name June 2014 August 2014 Transport Driver City State Pepsi Transport Carrier ·Transport Pepsi raw materials hub hub key distribution centers. Adhere State Federal DOT laws regulations · Condition maintain Driver, Truck Safety. ·Report upper management delivery, pick-up, business matters. Company Name March 2008 June 2014 General Manager City State Controlled Business Operations Club. Researched devised marketing, financial feasibility reports concerning new business acquisitions acquisition prospects. Maintain budget past due accounts, manage payroll supply margins uphold company sales quotas. Initiated multiple joint ventures corporate relations increase monthly profits margins customers business U.S. Key responsibility consistent improvement club sales operations effective strategic marketing. Established overhead budgeting system using Microsoft Excel improve expense tracking. Increased sales power point inside outside marketing techniques, pursued corporate business self generated business relations. Established reports track profits loss gains regional clubs North Jersey market. Develop extracurricular sports programs Corporate Office Club Level. Worked directly Director Sales Director Strategic Planning. Using independent discretion maximizing profits, contain cost, hold employees accountable. Company Name May 2003 August 2008 Bay Delivery Driver City State Worked consistently Upper Management major food accounts retail sale promotional distributions. Planned managed Pepsi Costumer Service Accounts. Ordered retail Pepsi products major food chains Northern New. Jersey. Obtained company based CDL (class A) commercial driver license. Distributed commercial Pepsi products bulk Truck Loads. Educated customer service based seminars new Pepsi employees. Delivered products company brand trucking. Company Name June 2006 March 2008 Assistant General Manager City State Assist General Manager Sales, Marketing, Advertising, employee Management. Focus daily key performance indicators drive profitability · · Work Sr. GM development weekly game plans ensure revenue 5% higher previous years bankable gross/eft · Demonstrate positive attitude ensure management along team members providing highest level customer service, cleanliness club pride practice financial performance. Decision making, problem solving, strategic planning, data analysis skills. Company Name June 2005 December 2005 SALES CONSULTANT City State Generate Sales company profit ·. Generate sales reports understand critical numbers impact business. Embrace role "The Mayor" health club, greeting members, cultivating relationships, encouraging connectivity providing welcoming environment members guests. Generate Sales company profit Generate sales reports understand critical numbers impact business. Embrace role "The Mayor" health club, greeting members, cultivating relationships, encouraging connectivity providing welcoming environment members guests. Knowledge within community events ensuring club participation actively involved community outreach program. Strong external relationships local business owners management. Company Name March 2003 May 2005 Sports Director City State Develop extracurricular sports programs Corporate Office Club Level. Organized Basketball Racquetball Leagues throughout North Jersey La Fitness locations. Analyzed statistics, data, systems sports programs. Implemented first company racquetball league program North Jersey Staten Island · Increased company league programs 35% first semester. Education Johnson C. Smith University 1996 Bachelor Of Science Business Administration City State Business Administration concentration Marketing, Sales Management. Skills Acquisitions, Advertising, budgeting, Business Operations, Customer Service, data analysis, Decision making, delivery, financial, General Manager, Director, employee Management, marketing, Microsoft Excel, Office, power point, payroll, problem solving, Safety, Sales, seminars, strategic marketing, Strategic Planning.

FITNESS

DIGITAL MARKETING MANAGER Summary 10 years experience agency client side experience. Strong written presentation skills, creative strategic thinking, analytical skills ability operate strategic tactical levels. Along excellent time-management project-management skills, relationship building, team management, market research consistency tune latest market trends. Highlights Mac PC; Microsoft Windows Vista; Microsoft Office; Smartpath, Project Tracker, SharePoint, JIRA, Tempo, Google Analytics, SearchMart, Search Light, Kenshoo, SEOMoz, Google Adwords, AdRoll Experience Digital Marketing Manager 11/2012 Current Company Name City State Responsible planning, optimizing, implementing analyzing natural paid search engine marketing activities; aligning top-to-bottom management pay-per-click (PPC) search engine optimization (SEO) activities. Manage team 5 employees. Develop maximize sales funnel process audience acquisition grow revenue. Drive sustainable revenue growth trajectory ensures positive return investment keeping eye managing line performance goals Execute integrated marketing plans build brand awareness acquire new customers using digital marketing. Help drive overall Content Marketing strategy Lead Gen Programs. Influence Social Media Marketing Strategies help generate ROI channels. Measure, test optimize acquisition campaigns drive new revenue, ensure acceptable ROI, conversion lifetime value metrics. Responsible budget management associated SEM. Manages relationships external vendors. Provide digital marketing thought leadership organization. Stay current research emerging trends clearly communicating impact changes new developments. Develop facilitate training sessions grow knowledge across SEO, PPC Digital Marketing Develop best practice guides around SEM. Develop implement process guidelines across Global Marketing Organization. Digital Marketing Manager 02/2012 11/2012 Company Name City State Primary owner strategic planning, development execution critical marketing programs including limited SEO, PPC, Email, Content Marketing programs. Responsible developing overall email strategy best meets business needs; includes email frequency, email address management, email subject lines coordination various tests identified segmentation media teams. Testing includes offers, customer segmentation, creative messaging. Conduct research analysis prioritize initiatives based opportunity business priority alignment. Increase traffic, revenue business acquisition paid natural search. Owns relationships external vendors Lead internal cross-functional team external vendor partners completing project activities on-time within budget. Oversees invoicing vendors Collaborate key functional areas evaluate performance provide recommendations Manages 4 direct reports facilitate timely completion projects. Prepare communicate regular ad hoc reporting online marketing performance. Independently works business stakeholders identify KPIs, develop dashboard scorecard reports interprets metrics deliver sounds, data driven recommendations. Provide opportunities associates take ownership initiatives coach successful completion. Sr. Marketing Manager 06/2011 02/2012 Company Name City State SEO Project Management Clients: Procter Gamble (Crest, Crest Pro-Health, Crest Complete, Dawn Cascade Create detailed project plan marketing strategy alignment brand search campaign goals objectives Ensure successful execution key plan deliverables accordance deadlines, scope, account hours budget Work conjunction external agency partners coordinate execution timing plan milestones Initiate manage campaign tasks deliverables accordance project plan, deadlines, resource availability scope Manage day-to-day operational aspects accounts, well client/external agency interactions Collaborate external partner agencies stakeholders ensure unified goals, plans timing Document key performance metrics monitor campaign Monitor campaign hours, resources scope ensure work within budget Identify activities may lie beyond scope campaign escalate appropriate internal stakeholders Develop plan process documentation monitor progress campaign Build strong, positive relationships external agency contacts internal team members Foster exchange ideas, takeaways best practices throughout project management team agency Manage 4 project managers (on brands) Project Management department interns evaluate performance quarterly. Sr. Marketing Manager 09/2010 06/2011 Company Name City State e-Marketing Creative Services Clients: Human Recourses, Recruiting Trainingas well manage WSM (Web Search Marketing Solely manage Web Search Marketing (SEO) project involving 18 separate product groups encompassing 3000 pages MathWorks website. Includes developing new plan, process schedules kick project scratch. Oversee creative initiatives Human Resources, Recruiting Training. lead project Career Page redesign) Manage email program careers newsletters. Successfully develop strategic strategies project plans/schedules. Actively analyze competitive companies order improve understanding customer needs expectations. Prepare lead weekly status meetings. Work internal clients yearly planning budgeting. Sr. Program Manager 04/2010 09/2010 Company Name City State National Association Realtors, National Pen, Newsweek HouseLogic.com Organizes, plans, works cross-functionally clients' marketing technology teams well internal e-Dialog teams deliver clients' expectations, developing email strategies, detailed project specifications providing end-to-end project management. Work grow develop clients' overall email program industry best practices, privacy legal requirements, identifying efficiencies improving relevancy Participate development strategy discussions, client presentations, marketing tactical plans Provide weekly/monthly reports insights program performance proactively monitoring email campaigns competitive market information make effective tactical recommendations campaign adjustments Manage monthly client billing, overall budget forecasting Member Process Task Force Professional Services. Sr. Account Executive 06/2006 04/2010 Company Name City State Staples in-house agency Technology (Easy Tech), Copy Print, Field Marketing (strategic markets/new markets/VIP events), All Digital initiative (Online-Interactive). Account Executive 11/2005 06/2006 Company Name City State GE, Workscape, Life Line Beth Israel Deaconess Medical Center. Branch Marketing Manager 05/2005 11/2005 Company Name City State Education BS Business Administration Marketing Psychology 5 2005 Framingham State College City State Business Administration Marketing Psychology Creative Concepts/Advance Creative Concepts courses completed Ad Club well Effective Speaking/Advanced Effective Speaking courses Strategic Writing Certifications Google Analytics Individual Certification, Google AdWords Certification, Google Analytics Fundamentals Certification, Google Partner Member Skills Ad, agency, billing, budget management, budgeting, budget, coach, com, competitive, Content, conversion, Crest, client, Clients, Dialog, documentation, Email, forecasting, functional, Human Resources, invoicing, leadership, legal, Mac, managing, Marketing Strategies, marketing plans, Marketing strategy, marketing, market, meetings, messaging, exchange, Microsoft Office, Microsoft Windows, works, natural, newsletters, online marketing, Page, Pen, presentations, progress, Project Management, project plans, Speaking, Recruiting, reporting, research, sales, search engine optimization, strategy, Strategic, strategic planning, Vista, website

DIGITAL-MEDIA

SPECIALIST OF INFANTRY Professional Summary Professional learning, occupational consultant life-skills counselor seeking position Social Services Provider. Disabled veteran education specialist conversant social personal barriers employment, civic life independent living demonstrated ability providing community based services support community stake holders underemployed, military veterans, disabled additional underserved groups. Core Qualifications Proven leadership military civilian occupations. Effective communication interpersonal skills. Trained educator identifying servicing diverse learning styles. Advanced IT Enterprise Networks. Advanced Windows based operating systems. Advanced Microsoft Office: Word, Excel, Access PowerPoint. Experience designing supporting Database Information Systems (DBA). Experience commercial academic technical writing. Certifications PRAXIS: Principles Learning Teaching (2013) PRAXIS: Social Studies Content Knowledge (2013) Education Master Arts Education- M.Ed. 8 2014 Mount St. Joseph University － City State GPA: Dean's Honor Roll GPA: 3.58 •Dean's Honor Roll GPA 3.58 4.0 scale. •ETS "Recognition Excellence Award" Social Studies Content Knowledge (top 15%). •Thesis: “ROTC Military Education New Millennium.” Bachelor Arts History Philosophy 5 2008 University Pacific － City State GPA: Dean's Honor Roll GPA: 3.49 Phi Alpha Theta, Mortar Board Alpha Sigma Lambda honors Mortar Board Chapter Historian •Dean's Honor Roll GPA 3.49 4.0 scale. •Phi Alpha Theta, Mortar Board Alpha Sigma Lambda honors. •Mortar Board Chapter Historian. Experience Specialist Infantry Mar 2000 Sep 2002 Company Name － City State Maintained operated weapons communications systems $3,000,000 M2A2 Bradley Infantry Fighting Vehicle qualified gunner. Maintained mechanical functions marksman qualification M16 service rifle. Trained Infantry tactics according Army doctrine Fire Maneuver. Sustained 24 hour readiness training deployment part combined arms team. Provided leadership training subordinate soldiers charge. Maintained personal physical fitness military duty. Battalion Soldier Month honors. Medic Combat Life Saver Certified. Decorations: Army Achievement Medal, Good Conduct Medal, National Defense Medal, War Terror Service Medal Army Service Ribbon. Medical retirement Honorable Discharge (Form DD-214). Logistics Coordinator Jan 1998 Mar 2000 Company Name － City State Researched identified vendors commercial equipment, parts supplies infrastructure/building maintenance work order. Data entry procurement commercial freight. Received, inspected, offloaded, warehoused data entered commercial freight inventory. Managed accounts inventory contract tools equipment via database. Operated vertical forklift. Processed defective product return reclamations. Supervisor: Paul Ayres (916) 212-0053. Lead Stock Associate Receiving Manager Jun 1996 Jan 1998 Company Name － City State Managed crew 8 12 Stock Associates general floor merchandising. Managedstore "Pull Program" stock management inventory control. Managed store "Pick-it" program high value merchandise. Setup stocked seasonal merchandising displays schematic plans (e.g., Back School, Christmas). Received, inspected, offloaded, categorized scanned commercial freight inventory. Operated vertical forklift. Processed defective product return reclamations. Employee Month honors (twice). Supervisor: Edward Knight (no longer company). Aviation Mechanist Mate, AD Mar 1988 Mar 1996 Company Name － City State Maintained repaired power plant/engine systems subsystems $24,000,000 MH53E Helicopter. Conducted pre-flight maintenance safety inspections. Facilitated launch recovery aircraft part ground crew. Handled disposed hazardous material accordance local, State Federal regulations. Inventoried maintenance shop tools equipment. Maintained personal physical fitness military duty. Decorations: Naval Reserve Meritorious Service Medal, National Defense Medal. Skills Advanced vocabulary reading comprehension skills. College level mathematics skills: Intermediate Algebra Statistics. Collaborative successful team environments. Client/customer focused. Organized task oriented. Professional, responsible dependable. Typing (50 words minute). Professional Affiliations Member, American Legion (Post 194- Mason, OH)

AVIATION

SALES Summary Bilingual Account Executive 15yrs experience Experienced managing 120 Retail Wireless Doors Corporate Indirect Channel Over 20yrs successful sales leadership,highly reliable self-starter; counted complete assignments without supervision Consistently achieved high ranked performance every position held Highly developed interpersonal, communication analytical skills Experienced Metrics/Market Analysis/Forecasting/Salesforce/SaaS Highlights Prospecting cold calling Strategic account development Exceptional customer service skills Bilingual Spanish Strong solution driven, problem solving skills Strong communicator Accomplishments Top Sales Producer July 2014 1.8M sold Over 3M volume sold within past 6months Verizon Top Producer Los Angeles Territory Development 2005/Irvine Verizon "Best Best" (West Area) Top 100 Employees 2004/Irvine Verizon National West Area Winners Circle 2003" /Irvine Sprint PCS Chicago area Top Producer Sales Excellence Award 2000 Sprint PCS Illinois/Wisconsin Excellence Sales Award 2000 Presidents Club Sprint PCS Chicago Los Angeles Markets 2000 1999 Experience Sales November 2014 Current Company Name － City State More 20years going beyond client expectations, providing sales training thousands clients within fortune 500 corporations. Exceeding sales goals year year, almost 3M sales volume 2014, I honored excited expand knowledge International field sales. Sales July 2013 October 2014 Company Name － City State Top Producer July 2014 1.8M Sales Volume Earned CIPS certification (Certified International Property Specialist) licensing covering 40 countries accommodate client needs looking purchase outside US International clients looking purchase within United States. Sales March 2011 July 2013 Company Name － City State Real Estate Investments Portfolio Manager local, national accounts Provided training Real Estate investors, first time home buyers Provided market analysis, forecast, problem solve, enable smooth transaction. Sales November 2006 March 2011 Company Name － City State Over 2 million volume sold within first year Generate leads referrals prospecting, cold calling, networking Provide training Real Estate investors, first time home buyers, Provide market analysis, forecast, problem solve, enable smooth transaction. Territory Field Representative August 2009 February 2010 Company Name － City State Business development, managed portfolio 120 account doors Exceeded monthly sales quota objectives acquiring managing small medium sized businesses. Provided training businesses, customers enabling smooth transition support team reduced churn. Indirect Account Field Representative November 2002 October 2006 Company Name － City State Corporate Indirect Operations Training Indirect Account Management Training completed 2004,2005,2006 Irvine, CA Campus Business development, sales/product training, metrics/market/competitive analysis, sales, special events, trade shows, generating leads cold calling, relationship building networking Provided training new accounts, provided problem solving training, retention training training reducing churn, enabling smooth transition internal Verizon support team. Retail Sales Representative December 1999 December 2002 Company Name － City State Multiple Awards Sales Excellence, Customer Service Top Sales Producer,. Recommended wireless solutions new existing accounts Provided training new accounts, new customers including sales training new employees. Education State License Real Estate Sales 2006 Austin Institute Real Estate － City State Business Building, Marketing Real Estate Sales General Education/ Communications Purdue University － City State General Education/ Communications Communications/ Marketing Long Beach City College － City State Communications/ Marketing Skills Account Management, Customer Service, Strong Sales Experience, Bilingual Professional Affiliations Board Directors Family Link Kids Adoption Foster Care Austin/San Antonio TX (Legacy Ranch) Board Champions Children GACC (Greater Austin Chamber Commerce) YHAPAA (Young Hispanic Professionals Association) AYREP (Austin Young Real Estate Professionals) Texas Association Realtors National Association Realtors Austin Board Realtors Young Execs Austin Charity Bash/Young Professionals philanthropist organization Downtown Alliance Hill Country Outdoors Las Comadres Para Las Americas Organization

SALES

HEAD CHEF Summary To contribute work ethic experience kitchen team within company fosters growth. Experience 01/2016 01/2016 Head Chef Company Name City State Running kitchen operations Menu management Prepping, cooking, plating Safety sanitation Hiring termination Budget control Training employees Communicating food venders Food orders. 09/2013 01/2014 Kitchen Manager/ Chef Company Name City State Running day day operations. Menu management. Prepping, cooking, plating. Maintaining health safety standards employees. 02/2013 05/2013 Line Cook/ Garde Manger Company Name City State Alternating stations needed/ sauté grill Practicing F.I.F.O. ensure food quality high spoilage cost low Followed company recipes create dishes according customer orders Maintained sanitation, health, safety standards work areas Prepping stations next day shift downtime Expediting tickets Helping source local ingredients keep dishes seasonal Closing Kitchen. 01/2011 01/2012 Garde Manger Line Cook Company Name City State Alternating stations needed Practicing F.I.F.O. ensure food quality high spoilage cost low Followed company recipes create dishes according customer orders Maintained sanitation, health, safety standards work areas Prepping stations next day shift downtime Practicing time management ticket call Helping create dishes appetizers events Remaining attentive multiple dishes peak hours, ensuring dishes complete timely manner high quality. 01/2009 01/2009 Garde Manger Company Name City State Followed company recipes create dishes according customer orders. Maintained sanitation, health, safety standards work areas. Significantly contributed service team creating salads, appetizers, desserts, sauces, dumplings, fish, fry station, preparing produce. Remaining attentive multiple dishes peak hours, ensuring dishes complete timely manner high quality. 01/2008 01/2009 Prep Chef Line Cook Company Name City State Washed, cut, prepared foods designated cooking. Operated high-volume equipment grills, deep fryers, griddles, ovens, stovetops. Assisted kitchen staff various tasks inventory, food portioning, dishwashing. Portioned wrapped food placed directly plates service. 01/2007 01/2008 Cashier Clerk Company Name City State Received processed cash, check, credit cards, vouchers, automatic debit payments. Issued receipts, refunds, credits, change due customers. Greeted customers entering establishment handled customer's concerns. 01/2007 01/2007 Sheet Metal Fabricator Company Name City State Performed fabrication, assembly, soldering, welding, electrical, isolation, blueprinting refrigeration cooling systems yachts. Utilized hand power tools shielded metal gas metal arc welding equipment. Operated metal shaping, straightening, bending machines, brakes shears. 01/2006 01/2006 Welder Fabricator Company Name City State Performed fabrication, electrical, welding, mechanical, painting, wheel system assembly. Preheated work pieces prior welding bending, using torches heating furnaces. Cut, contoured, beveled metal plates structural shapes dimensions specified blueprints, work orders, templates, using powered saws, hand shears, chipping knives. 01/2001 01/2005 Allied Trade Noncommissioned Officer Charge Company Name City State Demonstrated expertise machinist, mechanic, tool maker, welder. Coordinated trained welding, range, safety courses. Ensured safety officers soldiers ensuring procedures adhered properly. Responsible inventory shop tools maintenance equipment. Education 2012 Culinary Arts Orange Coast College City State Culinary Arts 2009 Bachelors Culinary Arts Hospitality The International Cooking Schools Art Institute City State Culinary Arts Hospitality Concepts Theory; Safety Sanitation; Introduction Cooking; Purchasing Product Identification; Nutrition; American Regional Cuisine; Garde Manger; Classical European Cuisine; Introduction Pastry; Menu Management Skills blueprints, Budget, Closing, Cooking, credit, debit, dimensions, Training employees, health safety standards, Hiring, inventory, machinist, mechanical, mechanic, next, painting, peak, power tools, Purchasing, quality, Safety, soldering, time management, welder, welding

CHEF

AVIATION ENGINEER Profile Innovative Electrical Engineer specialized operations management.Team-oriented Electrical Engineer four years experience designing, developing testing electronic products.Skilled Electrical Engineer 2 years experience refining workflow processes improving organizational efficiency.Experienced CAD Drafter solid knowledge practical application engineering science technology. Proven ability manage multiple projects meet critical deadlines.Dedicated [job title] excellent technical, analytical communication skills demonstrated [number] years experience. Skills Training program implementation Project management Scheduling tools Scheduling tools Process piping Semi-conductor machine design Structural red-line revisions Electrical drafting Accomplishments Testing, Evaluation Analysis: Tested equipment ensure compliance. Analyzed data provided recommendations resulted adoption new cost-saving equipment. Research Development Managed voice communications R&D department, resulting three new products market generation excess $2M revenues. Innovative Design Developed automated visual inspection system accepting rejecting glass flares based physical dimensions geometry, speeding product sorting process 100%. Drafting Prepared sheet metal fabrication drawings, modifications commercial specification drawings compliance company's drafting standards. Organizational Design Prepared plans layouts equipment system arrangements space allocation. Project Coordination Provided drafting project set-up support communications staff, creating initial final drawings two light rail engineering projects. Professional Experience Company Name City Aviation Engineer 01/2015 Current Established helped production line Auxiliary Power Unit overhaul facility. Focused following APU units: GTCP85-180-L-C, GTC85-56-70A-71-72, T-62T-40-1 mainly used C-130 Hercules, helicopters. Involved repair scheme design, test cell, operational performance, drawings, manual interpretation, tooling, equipment improvement, troubleshooting engine problems, house field. Worked instruction writing, reports, well building document revisions. For example, quality deficiency reports, purchase orders, quality reports, repair orders, engineering reports, capital expenditures, manual revisions more. Developed optimized tooling, manufacturing, ground support equipment reviews open issues improvements. Worked PT6A, T56, 501 engines mainly accessory testing test cell operations. Designed tooling equipment, electrical circuitry, hydraulic systems using CATIA V5. Designed built testing bench APU using data acquisition system measurement devices digital readouts, pressure gauges, level sensors. Provided technical support Accessory shop department, Engineering department, Machine Shop, Test cell, Management, Operation's department. Performed receiving detailed inspection incoming parts, accessories, engines overhaul facility. Contact: John McIntosh Vice-president engineering mobile: (+1 7526269604. Company Name City Intern 01/2013 Provided technical support part design using CATIA (computer-aided three dimensional interactive applications) aircraft implementation. Participated improvements engineering software, designed several components fuel controls, starters, coordinators fuel nozzles different turboprop engines. Developed linearization software help pre-test process 501 coordinators. Contact: Leonardo Marcano mobile: (+1 7862569004. Company Name City Aerospace Engineer 01/2014 01/2015 Member AIAA front line team developed novel cooling design system turbine blades. Throughout process, computational fluid dynamic software (STARCCM) CAD highly implemented simulate different geometries inside wind tunnel. Pressures, temperatures, velocities among important physical quantities analyzed 40 different geometries. This project contributed optimization process turbine blades aided achieve higher temperature levels efficiency. It secret today's industry turbine engines able produce extremely high inlet temperatures implement cooling impingement, allow cool system without harming performance engine. Also, allows engine achieve higher efficiency levels. Upon experiment, research paper written patented. Education Training Bachelors Science Aerospace Engineering 2015 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY City USA Aerospace Engineering Applied Mathematics 2014 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY City USA Applied Mathematics High School Degree 2010 UNIDAD EDUCATIVA SAN NICOLA City Venezuela Languages English (fluent), Spanish (native), French (Beginner) Interests US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Additional Information Interests: US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Skills C, CAD, capital expenditures, CATIA, CRM, data acquisition, English, experiment, French, inspection, instruction, interpretation, Maple, MATLAB, Nastran, novel, optimization, quality, receiving, research, scheme, Spanish, technical support, troubleshooting, written

AVIATION

RISK SPECIALIST Professional Summary Sales operations professional experience wholesale, retail, servicing loss mitigation mortgage banking industry. Expertise includes cold calling, mortgage processing operations, underwriting quality assurance developing refinance liquidation program mortgage servicing company. Experience March 2014 November 2014 Company Name City State Risk Specialist Perform duties integrated partner Home Loans business leaders ensure appropriate awareness execution risk management process Assist identifying, designing, executing appropriate risk management processes practices establishing well-managed business Responsible standard risk reporting management, including input/updates various reports. August 2010 February 2014 Company Name City State Loan Modification Underwriter Review analyze borrower documentation determine income repayment ability, assess borrower hardship, analyze housing expenses, determine proper loan resolution. Work loan modification underwriter Chase, BAU, HAMP, Freddie Mac, Fannie Mae FHA loans Work loan remediation underwriter specializing post modification auditing remediation Review recommended foreclosure prevention alternatives offered homeowner ensure investor/insurer guidelines followed Analyze delinquency, perform escrow analysis, analyze modification scenarios proposals recommend appropriate loan workout Reviewed default escalations, foreclosure recession reviews duplicate MHA files Received 3 awards outstanding quality production. February 2009 July 2010 Company Name City State Mortgage Refinance Liquidations Manager Manage pipeline current qualifying refinance candidates worked motivated candidates effort increase credit scores meet new mortgage guidelines. Work mortgage portfolio managers develop loan settlement borrower maintains profitability yield investor provide principal reduction borrower. Developed refinance program mortgage servicing company provide exit strategy qualifying refinance candidates order increase cash flow company third party mortgage investors Performed due diligence mortgage created asset sheets showed borrower’s credit, mortgage payment histories, employment, previous appraisal values current market property values Developed direct mail phone campaigns reach qualified borrowers attempt originate new loan borrower would provide tangible benefit Coordinate flow refinance activity provide Microsoft Excel reports Prodovis management, 3rd party investors mortgage portfolio investors. April 2008 January 2009 Company Name City State Account Manager Recruited physicians cold warm sourcing matched open permanent physician opportunities. Coordinated activities physician client interview process closing. September 2007 April 2008 Company Name City State Account Executive Originated Conforming, Jumbo, Alta-A Home Equity loans mortgage brokers Maintained monthly funding average one two million dollars. April 2007 August 2007 Company Name City State Loan Acquisitions Account Executive Made cold calls banks acquired portfolios distressed charged 1st 2nd mortgage liens acquire distressed loan portfolios Worked point contact banks due diligence team solve problems occurred due diligence process. July 2004 April 2007 Company Name City State Loan Processor/Wholesale Account Executive Worked inside sales associate managing production team outside Michigan sales representative helping increase monthly production volume five million eight million dollars nine month period Worked mortgage processor largest team division loan processor monthly production volume increased 75 million 110 million dollars nine month period. June 2003 July 2004 Company Name City State Retail Mortgage Account Executive Worked sub-prime lending division originating purchase, refinance home equity mortgage loans Developed self sourced referral method utilizing 3rd party collection agencies new mortgage leads. November 2002 June 2003 Company Name City State Retail Loan Officer Worked sub-prime lending retail office originating purchase, refinance home equity mortgage loans Highest producer office February 2003. May 2001 July 2002 Company Name City State BPO Support Analyst Worked inside support help desk analyst Freddie Mac's BPO software Provided phone email support BPO appraisers needing assistance uploading BPOs bpodirect.com. Education 2004 University Phoenix (Dallas Campus) City State United States Masters Business Administration Business Administration 1998 Texas Tech University City State United States Bachelor Science Degree Telecommunications Marketing Telecommunications Marketing Skills

BPO

IT CONSULTANT Professional Summary Self-motivated, detail oriented Senior Computer/Network Technician 20 years experience Oil Gas corporate network service environments. Windows Server 2000, 2003, 2008 R2, Cisco, Active directory Administrator network Administrator proven troubleshooting problem resolution skills. Independent worker valued team contributor excellent communication, interpersonal customer service skills. Willing relocate. Core Qualifications GIS, Kingdom, Petra, MS Office 97-2013 Citrix, Market Data. Mitel 3000 5000, Cisco CME, Exchange 2010 Networking: Active Directory,Cisco LAN/WAN, DHCP, TCP/IP, ODBC, VPN, Isilon Accomplishments NEW HORIZONS COMPUTER LEARNING CENTER, Houston, Texas. Implementing Microsoft Windows 2000 Professional Server. Implementing Microsoft Windows 2000 Network Infrastructure. Administering Microsoft SQL 2000 Server Database. Experience January 2014 February 2016 Company Name Technical Anaylst Network Anaylst T1 VSAT network. Support applications pipeline technicians. Cisco Unified Communicator Manage Cisco VOIP phones. Work Datto, Acronis Symantec backup applications. Managed licensing FlexLM Petra. Supported user installation maintenance Petra database. Restoration corrupted projects SQL database. Managed Installation configuration network, workstations laptops. Gas Control application management. Managing applications 2008R2 server Accounting Gas flow. Active Directory management creation users groups permissions corporate users. Creating solutions measurement applications gas pipeline. Office 365 Administrator create user mailboxes distribution groups. Desktop support users corporation. Support SCADA platforms insuring data connection. IT Consultant June 2013 December 2013 Company Name acquisition Apache shelf properties. Cordinated network application replication Apache Oil Gas. Worked Apache 3rd part vendors contractors replicate Apache infrastructure transition FieldWood Energy. This replicating Apache network, databases applications voice offices Gulf Platforms seemless transition. Worked replace Cisco phone system. Wored vendors replace application software license. SPN Rescources/Dynamic Offshore LLC/SandRidge Energy 4-2007 – 5-2013 Network Administrator Managed Installation configuration hardware software workstations laptops shore handled equipment communications offshore platforms. Terminal server administrator. Worked Citrix applications corporate external users. Managed Ision server G&G applications users Kingdom software. Administrator Dell HP Servers. Managed maintained Osilon server nodes Geophysical engineers. Managed AD created accounts users groups needed corporation access, email network drives. Managed administrator Mitel 3000 VOIP phones company. Managed 2003 2008r2 servers corporation. Managed installation P&A Workover jobs communications offshore. Built configured Administrator Exchange 2010 Windows 2008r2 server. Managed network communication offshore platforms microwave VSAT connectivity.Managed licensing prioritary software applications company. Managed supported Bez server Blackberry’s smartphone, IPhone, Samsung. Support VPN cisco client. Superior Energy, HoustonTexas 12-2005 – 4-2007 System Support Specialist Install configure hardware software XP workstations laptops server 2003 network. Management active directory Server 2003 remote desktop support users throughout region. Built managed servers corporation. Administrator Exchange creating users troubleshooting server issues Administror AD corporation. Support Bez server Blackberry’s. Support VPN cisco client. Sold Dynamic Offshore got promotion network administrator company. Senior Workstation Technician January 1997 January 2005 Company Name － City State Citrix Administrator Managed AD accounts. Install configure hardware software workstations laptops Windows NT, 2000 XP network energy trading floor live market feeds, Reuters Bloomberg market data. Used Active directory support users groups. Support network client/server applications, shared data storage, proprietary software, Internet applications troubleshoot hardware software issues end-users throughout corporation. Education Associate Computer Science Technology 1993 MICROCOMPUTER TECHNOLOGY INSTITUTE － City State Computer Science Technology Skills Accounting, Active Directory, AD, Apache, backup, Bloomberg, cisco, Citrix, client/server, hardware, client, databases, database, Dell, DHCP, email, energy trading, GIS, HP Servers, Internet applications, LAN, laptops, Managing, Market, access, Exchange, Office, MS Office 97, Windows, 2000, Windows NT, microwave, Communicator, Network Administrator, Network, Networking, ODBC, Oil, phone system, promotion, Reuters, SCADA, servers, SQL, Symantec, T1, TCP/IP, Desktop support, phones, Terminal server, troubleshoot, troubleshooting, VPN, VOIP, WAN

CONSULTANT

BRANCH MANAGER/OPERATIONS MANAGER Summary Skilled identifying customer needs presenting appropriate company product service offerings Demonstrated ability address customer concerns, analyze situational elements, provide effective responses solutions Proficient skills communicate orally writing Expertise resolving escalated customer service issues Proficient Microsoft Office Suite. Knowledgeable innovative finance, sales marketing professional whose success based integrity, exceptional customer service, efficiency ambition. Experience Branch Manager/Operations Manager April 1973 June 2000 Company Name － City State I taught variety banking-related courses adult continuing-education classes affiliated Alvernia College Reading Area Community College. I 15+ years experience accountant/business manager Fleetwood Bible Church, responsible management $500,000 annual budget. Using Excel, I created maintained detailed financial accounting reporting forms documents. I prepared cash receipts cash disbursements, maintained prepared financial statements church board congregation review, maintained loan deposit banking relationships. I responsible payroll preparation staff (taxes, records, federal filings.) I proficient Word Excel, quickly learn use software systems. I also 26 years banking experience, fields credit investigation approval branch management. Assistant manager retail loan credit department: reviewed incoming loan applications verify accuracy compliance bank government procedures regulations supervised credit investigation process maintain appropriate verifications documentation responsible review approval completed applications attended settlements bank representative provide professional customer service new mortgage customers realtors served bank's representative PMI providers, settlement agents, realtors, bank customers monitored bank's procedures practices compliance secondary market requirements worked support group prepared mortgage "how-to" manual used reference bank loan originators processors provide step-by-step direction various mortgage types, including conventional, construction, investment, government loans several mid-size branches: new business development collection review required credit documentation commercial customers analysis review commercial accounts Ensured staff provided excellent customer service potential existing bank customers. Claims Arbitration Specialist January 2007 January 2015 Company Name － City State review analyze unsettled claims determine suitability submission arbitration investigate facts loss, evidence, documentation understand claim occurrence prepare contentions evidence present Arbitration Forums demonstrate effective compelling case insured's interest complete on-line documentation filing requirements review respond electronic mail communications concerning arbitration submissions amend respond based counterclaims presented third-party carrier, prepare provide additional documentation required provide instruction coaching claims handlers various aspects arbitration procedures requirements prepare monthly reports management concerning arbitration submissions, amendments, decisions; communicate policyholders provide current status claim processing well address potential decisions outcome. RESULTS: Exceeded projected production goals claims analyzed arbitration cases submitted (>27 submissions per week) Surpassed successful arbitration decision results, compared corporate colleagues industry standards (Applicant cases 59% Respondent cases 55%) Serve job-shadow contact new arbitration specialists Provide overview instruction claims handlers needing improved knowledge arbitration procedures practices. Claims Subrogation Supervisor May 2005 March 2007 Company Name － City State oversee seven claim handlers provide instruction, coaching, supervision promote optimal performance direct-reports assure excellence competence customer service provided determine team objectives formulate /implement actions encourage performance development team members review assign subrogation files appropriate serve "one-level-up" contact customers requiring enhanced skill handling prepare weekly monthly reports management concerning performance staff, completion goals/objectives, solutions problems work together supervisors/managers development departmental objectives resolution issues concerning broader aspects team department functions provide support teams new hires. Subrogation Claims Representative April 2002 May 2005 Company Name － City State Review analyze assigned claims determine required actions subrogation. communicate customers insurance carriers negotiate produce effective settlement provide appropriate representation company. cooperate coordinate team members related claims team-related issues. provide input disputed resolution issues involving team well wider departmental concerns. Office Supervisor Bookseller April 2001 April 2002 Company Name － City State supervise cash operations store prepare cash registers daily operation reconcile sales reports cash totals prepare daily bank deposits monitor prepare staff time card submissions anticipate meet customers' needs provide professional, helpful service familiar inventory, store layout, procedures anticipate provide superior customer service areas store. Education Bachelor Arts Psychology 1973 Kutztown University － City State USA Psychology Interests Professional Claims Adjuster's License University Florida Orlando, Florida Continued.. Additional Information Professional Licenses Affiliations Professional Claims Adjuster's License University Florida Orlando, Florida Continued.. Skills accountant, Arbitration, banking, budget, cash receipts, cash registers, coaching, credit, customer service, excellent customer service, customer service, direction, documentation, filing, financial accounting, financial statements, forms, government, instruction, insurance, inventory, layout, market, Excel, mail, Word, new business development, payroll, processors, Reading, reporting, retail, sales reports, settlements, shadow, supervision, taxes

BANKING

HR REPRESENTATIVE Summary A motivated business partner communicates collaborates effectively levels personnel relying outstanding interpersonal customer service skills, excellent sense urgency time management skills taking pride delivering high quality work. Highlights provide high level service internal external clients candidates possess excellent communication skills organizational guru communication skills, ability shift gears moment's notice enjoy challenges helping build great organization talented individuals. Ability multi-task work extremely fast paced environment. Superb Customer/Client service focus demonstrated desire exceed expectations. Ability handle confidential information escalate issues appropriate. Ability interface levels organization, external candidates build relationships. Proved ability serve team player agility jump whenever needed. Flexible, able change direction quickly. Excellent oral written communication skills, ability multitask, strong attention detail able work autonomously. A track record demonstrating strong work ethic, integrity personal accountability. Organized strong time management problem solving skills, intense attention detail accuracy, ability prioritize. Human resources audits Maintains confidentiality People-oriented Organized Exceptional communicator New employee orientations Experience HR Representative 11/2008 － 02/2016 Company Name － City State Managed communication regarding employee orientation open enrollment benefits. Designed new employee packages sent via mail e-mail. Drafted department-specific employee announcements. Resolved personnel issues regarding human resources matters needing clarification, submissions corrections. Provided administrative HR support 1200+ employees levels, including executive leadership C&W Railway, manufacturing environment Employee Relations- effectively handled questions, interpreted administered Collective Bargaining Agreements policies, resolved benefits payroll related problems Talent Acquisition- Collaborated hiring managers recruit qualified employees made hiring recommendations. Took initiative work crafted maintenance personnel order successfully source qualified candidates hard fill positions. Onboarding Orientation- Managed recruiting on-boarding process hourly employees. Conducted coordinated new employee orientations levels help facilitate organizational objectives. On-boarded 731 hires 5 years including 3 entire Production crews 10-15 people each, within 8 weeks Applicant Tracking Systems (ATS) Customized implemented ATS North American plants within organization Managed Employee Referral Program created implemented HR Outreach Program integral partner managing recruiting activities building candidate relationships; often providing candidates first impression SAFEbuilt responsible helping creating unique positive first impression potential employees well provide outstanding candidate experience every candidate Scheduling interviews, phone screens, candidate testing, working directly candidates, recruiters hiring managers, cases arranging travel visiting candidates. Arrange coordinate schedule changes occur throughout interview process. Coordinate interviews state offices ensuring positive candidate experience. Provide follow-up correspondence candidates recruitment status via phone email. Greet candidates upon arrival interviews appropriate, assist throughout entire process ensuring positive experience Updating candidate records job postings recruiting systems confirming new hires. Coordinating post-interview debrief meetings providing debrief materials. Creating extending offer letters. Conducting reference background checks prior onboarding candidate. Identifying opportunities improving candidate experience scheduling efficiency. Tracking recruiting activities providing candidate status weekly report. Assisting coordination recruiting activities needed including attending recruiting events career fairs ​ Clerk Typist 08/2008 － 11/2008 Company Name － City State Prepared correspondence completed data entry public records departmental reporting. Responsible registering sex offenders. Maintained confidentiality aspects job duties. Sr. Merchandise Assistant, Replenishment Leader, Office Associate 02/2002 － 08/2008 Managed women's soft lines departments Replenishment Team $3M dollar big box store Enforced sound merchandising loss control strategies Excelled building, motivating, coaching, training hourly teams Responsible cash handling procedures daily opening/closing procedures Resolved internal external customer problems made smart decisions drove sales, profits, world class customer service Responsible reconciling timecards, employee development, performance reviews, maintaining confidentiality 08/1998 － 02/2000 Company Name － City State Education Colorado State University － City State Bachelor Science Apparel Merchandising Apparel Merchandising Human Resources Certificate Mountain States Employers Council Skills administrative, administrative support, benefits, C, cash handling, closing, coaching, com, Interpersonal Skills, Council, customer service, Customer Service Skills, data entry, Decision Making, Employee Relations, hiring, HRIS, Human Resources, HR, Interpretation, Labor Relations, leadership, merchandising, Lisa, negotiations, organizational, payroll, performance reviews, personnel, policies, Problem Resolution, reconciling, recruiting, reporting, sales, sound, employee development

HR

STYLIST Objective An internship opportunity Marketing Director AKIRA Chicago, I demonstrate knowledge market trends customer needs help create innovative effective marketing strategies. Education BBA Marketing 2019 DePaul University － City State GPA: 3.0 Minor: Statistics Coursework: Accounting 101, Economics 105, Professional Business Writing, Business Ethics Accomplishments AKIRA Chicago, Sales Consistently top 20 rank stylists company excellent sale stats American Apparel, Sales 1st Place Chicago District Sales Contest Avg. 40-55% End Say sales working​​ Work Experience Stylist Apr 2015 Current Company Name － City State Pulled entire wardrobes clients, styling head toe merchandise Built strong client base remained loyal brand Made clients customers feel welcome excellent customer service Upsell suggest items customers order exceed personal KPI stats ($80 per transaction, 3.0 units per transaction, $300 hour) Created hosted client shopping events loyal customer base increase store's end day sales 15% Keyholder Nov 2014 Apr 2015 Company Name － City State Promoted work environment positive, customer-service oriented, compliant established company policies procedures Monitored activities store employees maximize efficiency respond customers' needs timely fashion Supervised sales floor ensuring key selling zones covered Cashier duties Opened closed store Sales Associate Feb 2014 Nov 2014 Company Name － City State Greet develop rapport customers Provide product information regarding features, trends, styles merchandise Assisted customers made suggestions based knowledge merchandise customer Maintained neat organized merchandise straightening, hanging, sizing, merchandising Volunteer Work Pre-Health Volunteer, Illinois Advocate Masonic Health Center, 2013 Provided companionship patients support families surgery lounge critical care waiting areas Greeted visitors points entry well escorted directed visitors necessary Assisted visitors information desk various inquiries, answered incoming calls, provided wheelchair assistance Skills Enthusiastic, friendly, personable Advanced problem-solving Highly adaptable Bilingual: English Spanish Effective communication skills Works well within team, well individually Working knowledge HTML 5 CSS Intermediate knowledge Microsoft Word, PowerPoint, Excel

APPAREL

IT MEDIA ADMINISTRATOR Summary Experienced IT Administrator keen eye innovative solutions 15 years experience troubleshooting, managing ensuring networks systems run optimum capacity. Highlights Windows, Apple, Linux Cisco IOS Network upgrades; CISCO router management Technical specifications creation Website creation maintenance Excellent problem-solving abilities Outstanding communication skills Exceptional diagnostic skills Graphic design Accomplishments I functioned member problem resolution enterprise service desk teams handling 22,000 employees regarding software, hardware networking usage configuration via telephone, email ticket tracking software (Level 1, Level 2 Level 3 support), representing 50,000 computers devices (desktops, laptops, printers) diverse group end users, chiefly executive personnel. I drafted proposal new training department save company $3.4 million. I maintained total shrink (cycle counts, misc. adjustments, year end inventory) less 1.10% merchandise revenue ensuring company's policies strictly adhered to, information accurate, reports properly worked. Experience IT Media Administrator Jan 2006 Current Company Name － City State Boosted website traffic creating integrated social media strategy, including successful SEO link-building campaign increase website's credibility drive traffic Created effective messaging using language, graphics marketing collateral Installed software, modified repaired hardware resolved technical issues Provided base level IT support non-technical personnel within business Identified solved technical issues variety diagnostic tools Remained up-to-date latest technologies solutions applicable company products. Reviewed technical documentation procedures. Local Technology Coordinator Jan 2012 Jan 2014 Company Name － City State Set up, configured supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, network configurations Troubleshot network performance issues, printer issues, user account issues Recommended upgrades, patches new applications equipment Provided technical end-user support training needed. IT Trainer Jan 2012 Jan 2012 Company Name － City State Trained employees upgrade Office 2003 Office 2010. Provided base level IT support non-technical personnel within business. Followed clients ensure optimal customer satisfaction. Utilized software tools identify solve technical issues (Windows XP, Windows 7, Altiris Remote Control, Footprints, Citirx, LMS). POS Product Support Specialist Jan 2011 Jan 2012 Company Name － City State Installed POS pharmacy software, modified repaired hardware resolved technical issues. Provided base level IT support non-technical personnel within business utilizing variety software tools Unix (SCO), MySQL, Footprints, Join.Me, Kaseya). Managed call flow responded technical support needs customers. Resolved product service problems clarifying customers complaint, determining cause problem, selecting explaining best solution solve problem, expediting correction adjustment following ensure resolution. Local Technology Coordinator Jan 2009 Jan 2011 Company Name － City State Set up, configured supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, network configurations Troubleshot network performance issues, printer issues, user account issues, Recommended upgrades, patches new applications equipment Provided technical end-user support training needed. Computer Networking Administration Instructor Jan 2009 Jan 2011 Company Name － City State Taught courses leading students towards MCSE/MCITP certification, approved curriculum, developed daily lesson plans include instructional aids Participated school retention initiatives providing regular, accurate timely feedback students school concerning academics, behavior, attendance, Motivated students actively participate aspects educational process Completed professional development in-service activities accordance college standards Maintained expertise subject area recommended improvements curriculum design. Network Administrator Jan 2008 Jan 2008 Company Name － City State Set up, configured supported internal and/or external networks (including wireless), Windows environment Developed maintained systems, applications security network configurations Troubleshot network performance issues, printer issues, user account issues, Recommended upgrades, patches new applications equipment Provided technical end-user support training needed. IT Support Specialist Jan 2007 Jan 2007 Company Name － City State Performed variety duties support computer, and/or client server unit, Windows environment. Installed software, modified repaired hardware resolved technical issues; setup classroom lab environments. Functioned member problem resolution enterprise service desk teams, handling 22,000 employees regarding software, hardware networking usage configuration via telephone, email Remedy ticket tracking support software, representing 50,000 computers devices diverse group end users, chiefly executive personnel. POS Support Analyst Jan 2005 Jan 2007 Company Name － City State Functioned member Help Desk team handling 1500 franchise stores 600 corporate stores regarding POS software hardware usage configuration well networking via telephone HEAT ticket tracking support software (Level 1, Level 2 Level 3), representing 20,000 computers peripheral devices (printers, modems, caller ID boxes) diverse group end users. Diagnosed system problems contacted vendors service and/or replacement. Managed various areas support including broadband connectivity Windows/POS installation, configuration, upgrade issues supported network dial configurations. Troubleshot, researched, diagnosed, documented, resolved technical issues superior degree technical knowledge experience; utilized variety tools troubleshooting, including Remote Desktop, Terminal Server, Enterprise Manager Query Analyzer. Education Network Systems Admin Professional Program 7/2015 New Horizons － City State Completed courses Network System Professional program New Horizons Computer Learning Center earn CompTIA Net+, Microsoft MCSA, Cisco CCNP CCNA certifications (certs progress) Bachelor Science Technical Management DeVry University GPA: Magna Cum Laude GPA: 3.8 Graduated Magna Cum Laude GPA: 3.8 Skills Active Directory, Apple, broadband, CISCO router, Cisco IOS, client server, communication skills, hardware, Network Systems, curriculum design, clients, customer satisfaction, email, Graphic design, graphics, Help Desk, HP, IT support, lesson plans, Linux, marketing collateral, Medisoft, messaging, MCSE, Office, Windows 7, Windows, Windows XP, modems, MySQL, Enterprise, Network, networking, networks, personnel, cameras, POS, printer, printers, problem resolution, problem-solving, SCO, strategy, switches, technical support, user support training, technical documentation, telephone, Terminal Server, troubleshooting, Unix, upgrades, upgrade, Website

DIGITAL-MEDIA

DIRECTOR OF INFORMATION TECHNOLOGY Profile SUMMAR Y Applying technology workflow solutions business challenges exciting I love learn apply new lessons approaches support enhance organization achieve goals mission. Core Qualifications C# Oracle SQL Oracle Information Management SQL Server SQL*Plus TFS SharePoint SharePoint Designer Database Design Database Administration Data Management ASP.NET Team Leadership IIS PL/SQL ADO.NET Tactical Planning Application Development Web Applications IT Strategy Microsoft SQL Server Software Development Agile Methodologies Requirements Analysis SDLC XML Information Technology SQL Software Project Management Project Management Analysis Business Intelligence Leadership Professional Experience Director Information Technology 11/2012 08/2015 Company Name Provided application network support services MSBA. The MSBA small quasi-public state authority financially assists school districts school building projects. My group maintains rackspace hosted asp.net solution tied SQL Server. I hardware software refreshed well bringing development group sql server, tfs, VS 2012. I personally rewrote utility security library VB.NET C# added many classes support static helper functions. I also developed architecture based object modeling middle tier. I login account administrator authority utilized Santander Banking Services. I wore many hats team developer, manager, network administration help desk. I served project manager current projects provided business analysis work business workflows team. I recommended Tableau authority's visualization business intelligence tool. We started developing infrastructure around new business intelligence tool. We finished bringing DSCI data phone lines ready phone system hosted data center. Team Leader 05/2005 11/2012 Company Name Lead clinical research programming development application support applications developed group Cardiovascular Program. I three teams leadership. I CAS later EMERIS group I project managed effort replace number legacy systems modern C# applications. The second group maintained professional clinical billing cardiology department. The third group developed maintained research applications cardiology's research department. I logical Oracle DBA puts objects production I maintained central job scheduler placed jobs production well. Chief Information Officer 07/2000 02/2005 Company Name Provide network, application help desk support largest agency Commonwealth Massachusetts, The Department Mental Retardation. The agency called Department Developmental Services time network team 5 managed entire state Massachusetts office: 30 field office 5 state school facilities. We upgraded Zen 5.0 Novell remotely managed desktops. We also developed client server model applications electronic service delivery model hosted facility ITD's assistance. Our development platform classic asp vb.net back end sql server. Director Applications Development 02/1996 06/2000 Company Name Provided application development support services Department Youth Services. I lead Year 2000. project convert Natural/Adabas mainframe system ASP web based application YSIS. I also helped a. banyan administrator Network Administrator. Education Master Business Administration (MBA) Management Information Systems, General Delta Mu Delta Suffolk University Sawyer School Management City Management Information Systems, General Delta Mu Delta Bachelor Arts (BA) Economics GPA: Omicron Delta Epsilon Economics Omicron Delta Epsilon Skills .NET, asp.net, VB.NET, Adabas, ADO, Agile, Application Development, ASP, agency, Banking, banyan, billing, business analysis, Business Intelligence, cardiology, client server, hardware, Data Management, Database Administration, Database Design, delivery, desktops, XML, help desk support, help desk, IIS, Information Technology, IT Strategy, Leadership, Team Leadership, mainframe, C#, office, SharePoint, Natural, Network Administrator, network administration, network support, network, Novell, object modeling, Oracle, Oracle DBA, developer, PL/SQL, Oracle SQL, phone system, programming, Project Management, Requirements Analysis, research, SDLC, Software Development, Microsoft SQL Server, SQL, sql server, Tableau, phone, Web Applications, Year 2000

INFORMATION-TECHNOLOGY

BRANCH MANAGER Summary More 5 years successful experience customer service support recognized strengths account maintenance, problem-solving trouble-shooting, sales staff support, planning/implementing proactive procedures systems avoid problems first place. Ability work partnership, leaders different partners within company. Bilingual Professional, able speak Spanish English fluently. Ability train, motivate, supervise customer sales service employees. Ability multitask within fast paced environments Capable administrating high budgets producing profits raising company standards. Synopsis Achievements Increased traffic customer retention 10%. Developed great working relationships co-workers peers, resulted great team engagement success. Proactive planning led notable increase drive efficacy team. Consistently recognize Top performer top 10% company. Utilized tools provided audit customer satisfaction raise standards. Exceeded expectations raised bar Manager Retro Fitness administrating company standards implementing improved techniques. Accomplishments Achievements Alpha Phi Sigma, Rutgers School Criminal Justice Dean's List, Rutgers Newark Experience Branch Manager 01/2015 Company Name － City State Work closely partnership Owners business coaching peer leaders customer experience serving face company community •Market promote gym center increase number members • Oversee recruitment, training, monitoring staff, including disciplinary action needed • Financial management: track income expenditures, balance safe, set goals month, refer delinquent accounts, create monthly reports, worked accounts payable receiver. • Respond resolve complaints incidents • Reinforce club policies, including cancellations/revocations memberships, acting final decision-maker member service problems may arise Skills Used Lead ethics, integrity embrace diversity inclusion. Possessed in-depth knowledge products systems, model behavior, coach team success, use initiative good judgment manage store's budget lead store achieve projected results. Success including hiring, coaching, training, developing store team members achieve consistently high performance objectives. Follow polices determined board directors. Prepare documentation reports routine customer correspondence future reference purpose. Manager 01/2014 01/2015 Company Name － City State Increased traffic customer retention 10%. Developed great working relationships co-workers peers, resulted great team engagement success. Proactive planning led notable increase drive efficacy team. Consistently recognize Top performer top 10% company. Utilized tools provided audit customer satisfaction raise standards. Exceeded expectations raised bar Manager Retro Fitness administrating company standards implementing improved techniques. Recruited interviewed qualified candidates open positions, placed qualified candidates assignment. Held full responsibility accounting, finance, budget operations. Created promotional materials advertise organization promote growth. Maintained personal rapport win-win relationships vendors, members, customers. Skills Used Implementing change effectively. Strong People Management skills. Excellent mentoring motivational skills. Extensive product knowledge. Financially commercially aware. Customer Service Specialist 05/2012 12/2013 Company Name － City State Ensure provide excellent customer service phone, e-mail, chat, etc. timely accurate manner. Serve liaison customer support team, management customer improve customer service business productivity. Assisted Duty Manager maintaining gym: Checking inventory, counting register, administering payments members Solicited received feedback improve efficiency services Assist training peers improving customer support service. Provided child-sitting service customers Education Bachelor Science Criminal Justice, Anthropology 2014 The State University New Jersey － City State United States GPA: 3.60/4.00 Affiliations Cumme Laude Achievements Alpha Phi Sigma Rutgers School Criminal Justice Dean's List Languages Bilingual Professional able speak Spanish English fluently. Conversational Portuguese Skills Accounts Payable, Audit, Budget, Budgets, Coaching, Correspondence, Delinquent Accounts, Diversity And Inclusion, Documentation, Financial Management, Human Resources, Increase, Maintenance, Payroll, Proactive, Problem-solving, Recruitment, Sales, Sales Staff, Satisfaction, Self Motivated, Trouble-shooting, Customer Service, Customer Support, Front Desk, Inventory, Liaison, Payments, Receptionist, Retail Sales, Training, Account Maintenance,

FITNESS

HR SENIOR SPECIALIST Career Overview Dedicated Service Representative Professional motivated maintain customer satisfaction contribute company success. Core Strengths Excel, Data entry systems, Outlook, Microsoft systems Amisys, Access. Able master, process apply new skills concepts quickly. Customer service expert Telephone inquiries specialist Courteous demeanor Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Work Experience HR Senior Specialist 09/2006 Current Company Name City State Health insurance/Benefit Specialist Administrative Xerox Corporation Xerox leader BPO IT Outsourcing across variety industries public sector. Thousands companies rely Xerox help improve processes, manage client operations, focus core business. Duties: Provide administrative support functions relating personnel, retirement benefits special projects. Specific Responsibilities: Assist participants questions regarding Medicare/Medicaid questions, eligibility specific state's guidelines qualify Medicare/Medicaid Explain Health Insurance coverage, primary doctors specialists, hospitals treatments covered medical insurance Medicare/Medicaid covers. Explain changes insurance choice. Keep date changes health insurance coverage, processes changes. Responsible processing calculating retirees' pension. Educate participants retirement plan benefits. Handle inbound outbound calls team handle administrative tasks associated calls. Work special projects including corrections payment setups, tax forms (1099R) requests, process commencement retirees' package, process pension calculations educate retirees different payment options offered them. Answer questions regarding health insurance offered retirees type coverage entitled to. Provide support supervisor team meetings preparing issues concerns discussed take minutes meeting. Significant Achievement Received Certificate Excellent award self development going beyond call duty. Skilled conducting interviews hiring process. Have mentored team members phone etiquette score high quality monitoring. Worked administrative assistant $7.6 million international consumer bank, operating 4 continents. Member Claims Representative 08/2001 05/2006 Company Name City State Provided support bilingual unit supervisor's absence. Provided assistance guidance new bilingual hired. Performed activities designed establish maintain positive productive relations Amerigroup network providers. Specific Responsibilities. Facilitated care coordination members critical care needs Medicaid population. Worked special projects assigned Director Customer Service Department. Projects included, providing administrative support Vice President, Assistant Vice President, Outbound Director Inbound Director absence and/or vacation secretaries assisting following. Executive Secretary Assistant 08/2001 05/2006 Company Name City State Amerigroup Corporation Reporting call center Directors executive (VP/GM), responsible performing advanced, diversified confidential secretarial administrative duties requiring broad comprehensive experience, skills knowledge organization policies practices. Primary duties included, limited to, write routes confidential correspondence. Screened, handled distributes incoming phone calls complaints. Maintained confidential correspondence general files. Orders supplies. Coordinated travel plans, prepared submitted expense reports. Compiled distributed meeting minutes. Collates assembles materials, makes arrangements meetings/presentations, prepared forms, reviewed documentation conformance internal policies procedures. Utilized various software packages spreadsheet, word processing, data base internet prepare presentations documents. Researched, verified prepared reports. Created maintained databases. Coached new hires handling supervisor escalated calls. Provided assistance escalated line, followed up, resolved members' concerns complaints order maintain members' satisfaction. As claims provider representative responsibilities included responding inquiries providers network well network. Handled issues related members' benefits, claims resolution appeal status. Administrative Secretary 01/1999 02/2001 Company Name City State The Signature Group market leader The Signature Group, $870 million direct marketing company serving many recognized customer service companies America, acquired equity interest Consumers Car Club, leading provider vehicle buying ownership products services since 1987. Duties Managed project prepared various reports. Planned arranged conference calls, scheduled meetings, training classes arranged travel accommodations Managers. I also performed general clerical tasks. Specific Responsibilities: Provided administrative support center manager inbound unit various customer service teams supervision well training department. Provided administrative support Center Manager Outbound Unit Human Resources Dept. Managed incoming correspondence, scheduled conferences, made travel arrangements, prepared training material used class, filing, ordered supplies, processed invoices. Prepared expense reports receipts. Managed attendance, vacation schedules personnel records maintaining extreme confidentiality. Performed telephone interviews bilingual candidates. Executive Complaint Professional 07/1996 01/1999 Company Name City State Served consumer advocate Chief Executive Officer. Responsibility included serving liaison company government agencies like Better Business Bureau Attorney General offices. Successfully retained 90% customers calling complaint company, products and/or employees. Resolved company issues phone correspondence. Responsible establishing contact internal key managers order resolve customer's concern. Maintained direct contact Regional Directors chain stores jurisdiction, obtain results behalf customer. Responsible submit report complaints received phone mail CEO review input. Reported open complaints awaiting resolution, closed complaints, details resolved complaint reported complaints escalated Attorney General office Better Business Bureau. Significant Achievements Processed 350 complaints month executive level. 95% customer's complaint resolved satisfactorily, turned retained customers. Executive Complaint Professional 07/1996 01/1999 Company Name City State Educational Background Associate Applied Science Secretarial Science 1 1981 LaGuardia Community College Applied Science Secretarial Science Tidewater Community College Interests Church God Ebenezer Director Multi-media. Church's real time translator also translate utilizing translation devices. Church Bookkeeper assistant. Languages Fluent English, Spanish Skills Administrative, administrative assistant, administrative support, Attorney, benefits, call center, clerical, conferences, client, Customer Service, Data entry, databases, data base, direct marketing, documentation, Fluent English, equity, filing, focus, forms, General office, government, hiring, Human Resources, Insurance, Director, market, materials, meetings, Access, Excel, mail, Outlook, network, personnel, policies, presentations, processes, quality, Reporting, secretarial, Spanish, spreadsheet, supervisor, supervision, tax, telephone, phone, phone etiquette, travel arrangements, type, word processing Additional Information Volunteer Work Church God Ebenezer Director Multi-media. Church's real time translator also translate utilizing translation devices. Church Bookkeeper assistant.

HR

FRAGRANCE CONSULTANT Licenses Phlebotomy Certification 2014 Electrocardiogram Certification 2014 Skill Highlights Accomplished hematology Laboratory diagnostic equipment Sample checking Quality control procedures Strong work ethic Professional Experience Fragrance Consultant 11/2013 12/2013 Company Name City State Greet Clients, Provide knowledgeable service clients, communicate product knowledge, sales. Office Manager 06/2007 06/2012 Company Name City State Managing sales team. Organizing daily logs. Receiving processing customer requests. Customer service sales activities. Managing inputting payroll. Job quality control monitoring.General assistance/administrative support owners company. Customer Service 01/2006 04/2007 Company Name City State Customer Service,Trouble Shooting products, Direct Selling, Customer Support, Accounts management. Education Training Certification Phlebotomy Technician 2014 Arkansas College Health Careers City State United States Electrocardiogram Technician 2014 Associate Arts General Studies 2010 Arkansas College Health Careers City State United States General Studies Pulaski Technical College City State United States Skills administrative support, Clients, Customer Service, Customer Support, Detail oriented, Direct Selling, filing, Hematology, Managing, Medical coding, Organizing, payroll, Phlebotomy, processing customer requests, quality control, Receiving, sales, specimen collection, Technician, Trouble Shooting

CONSULTANT

SALES ASSOCIATE Summary Actively seeking Full Time position Technology within organization utilizing skillset innovation grow success driven atmosphere. Highlights Win10, 8, 7, Vista, XP, Server 2013, ipad, tablets Hardware: PC Setup/Configuration/Integration/ Printers, Monitors, Routers, Scanners, Cables Software: IE 10,9,MS Suite, Adobe Reader, Firefox, Mozilla, Wi-Fi Experience Sales Associate Nov 2011 Current Company Name － City State Interact assist customers, co-workers, Loss Prevention Management, take direction supervisor assigned tasks notify upon completion, notify Loss Prevention suspicious activity safety hazards, answer phone, provide customer service sales floor assisting recovery. Materials Handler Jun 2008 Mar 2009 Company Name － City State Extract parts inventory kits assembled production floor, audits, notify supervisor completed tasks, data entry, technical support. Mailroom Clerk Oct 2007 Feb 2008 Company Name － City State Process incoming/outgoing mail via electronic processor, distribute interoffice mail, retrieve files underwriter department, follow supervisor updates progress, faxing, copying,. Warehouse Clerk Dec 2006 Oct 2007 Company Name － City State Assist shipping manager prepare outgoing orders, assist supervisor verify incoming supplies receiving dock replenish back inventory, record new inventory counts follow supervisor keep records accurate, replenish supplies production floor assembly, place supply orders via purchasing manager, distribute interoffice mail. Education AS Network Engineering 2017 Moorpark College Network Engineering AS Computer Information Systems 2007 Moorpark College Computer Information Systems 1994 Simi Valley High School Graduate Skills Adobe, Cables, Hardware, copying, customer service, data entry, direction, faxing, IE, inventory, Loss Prevention, mail, Win, Monitors, PC Setup, Printers, progress, purchasing, receiving, Routers, safety, sales, Scanners, shipping, supervisor, technical support, phone, underwriter, Vista

SALES

DIRECTOR, COMPOUNDING SALES SPECIALIST Professional Summary Highly organized talented sales professional effectively multi-tasks balances customer needs company demands. Efficiently builds loyalty long-term relationships customers, consistently reaching exceeding sales targets. Skilled building relationships, negotiating closing sales. Core Qualifications Microsoft Office, Word, PowerPoint, Excel. *CRM Software: Sugar Sales Logix. *Accomplished relationship building selling. Experience Director, Compounding Sales Specialist July 1997 March 2015 Company Name － City State Talented sales professional effectively multi-tasks balances customer needs company demands. Efficiently builds loyalty long-term relationships customers, consistently reaching sales targets. Exceed sales goals. Monitor customers preferences determine focus sales efforts. Numerous sales awards new accounts signed monthly dollars revenue. Plan sales events. Present PowerPoint presentations events professionals public. Train new sales representatives aspects compounding. Respond customers inquires timely manner. Maintain friendly professional customer interactions. Healthcare Services Supervisor April 1996 June 1997 Company Name － City State Build design nursing division. Recruit hire professionals. Verify credentials background checks. Make cold calls appointments local hospitals, nursing homes doctors' offices introduce service build client base. Answer clients' employees' questions concerns regarding services, availability pricing. Branch Manager June 1994 March 1996 Company Name － City State Manage activities local branch, delegating duties necessary. Make cold calls appointments local hospitals, nursing homes doctors' offices introduce service build client base Increase client base increase revenue. Increase recruitment professionals. Verify credentials background checks professionals. Increase client orders staff open positions appropriate skilled professionals. Resolve problems timely manner. Staffing Coordinator August 1983 June 1994 Company Name － City State Plan conduct new employee orientation foster positive attitude toward organizational objectives. Perform difficult staffing duties, including dealing understaffing, refereeing disputes, firing employees, administering disciplinary procedures. Provide current prospective employees information policies, job duties, working conditions, wages, opportunities promotion employee benefits. Develop, administer evaluate applicant tests. Verify credentials, references background checks staffing employees. Identify staff vacancies recruit, interview select applicants. Front End Manager/Cashier June 1981 July 1983 Company Name － City State Count money cash drawers beginning shifts ensure amounts correct adequate change. Calculate total payments received time period, reconcile total sales. Monitor checkout stations ensure adequate cash available staffed appropriately. Supervise others provide on-the-job training. Compute record totals transactions. Issue receipts, refunds, credits, change due customers. Assist customers providing information resolving complaints. Assist duties areas store. L.P.N. Staff Nurse PRN Charge Nurse June 1978 May 1981 Company Name － City State Assist nursing units needed, as, ICU, CCU ER. Provide basic patient care treatments. Administer prescribed medications start intravenous fluids, noting times amounts patients' charts. Observe patients, charting reporting changes patients' conditions, adverse reactions medication treatment, taking necessary action. Work part healthcare team assess patient needs, plan modify care, implement interventions. Supervise L.P.N.'s, nurses' aides assistants. Answer patients' calls determine assist them. Receptionist January 1971 February 1975 Company Name － City State Greet visitors, ascertain purpose visit, direct appropriate staff. Answer telephones direct calls appropriate staff. Complete insurance claim forms. Interview patients complete documents, case histories, forms, intake insurance forms. Compile record medical charts, reports, correspondence, using typewriter. Perform various clerical administrative functions, ordering maintaining inventory supplies. Transcribe recorded messages practitioners' diagnoses recommendations patients' medical records. Receive route messages documents, laboratory results, appropriate staff. Education High School Diploma May 1971 GRIFFITHVILLE HIGH SCHOOL － City State Physical Education/Math May 1977 HARDING COLLEGE － City State Physical Education/Math BAPTIST SCHOOL OF NURSING － City State Aug 1978 L.P.N Skills administrative functions, basic, benefits, charts, clerical, CRM, client, clients, firing, focus, forms, insurance, inventory, Issue receipts, Excel, money, Microsoft Office, PowerPoint, PowerPoint presentations, Word, nursing, organizational, patient care, Observe patients, policies, pricing, promotion, recruitment, relationship building, reporting, selling, Sales, staffing, telephones, typewriter

HEALTHCARE

SENIOR MEDICAL RECRUITER Summary Versatile, results-oriented, responsible professional creative business achievements Health Fitness Industry, Service Industry, Medical Recruiting Industry, well Customer Service Industry. A person proven ability meet business needs creative solutions, one consistently demonstrates passion excel business development customers company, one utilizes diverse strategies woven focused qualification techniques, consultative persuasion methodology, strategic product positioning, creative proposals, leading customized solution. Highlights Microsoft Word Microsoft Office Excel Sales Force Power Point Highlights Superior communication skills MS Office proficient Experience Senior Medical Recruiter May 2013 July 2015 Company Name － City State Managed team within 4 months hired. Received 2 promotions duration company. Fielded average 20-30 customer service calls per day. Confirmed appropriate changes made resolve customers' problems. Trained new employees company customer service policies service level standards. Conducted reference background checks job applicants. Developed creative recruiting strategies met anticipated staffing needs. Communicated duties, compensation, benefits working conditions potential candidates. Managed phases recruitment, including defining hiring management needs posting available positions. Developed reports employee headcount, monthly HR reports quarterly training reports. Contacted job applicants inform application status. Researched recommended new sources candidate recruiting. Maintained accurate candidate tracking system. Reviewed applications' resume/curriculum vitae.Placed assigned employees clinics, hospitals, medical facilities. Communicated efficiently employers employees ensuring needs met timely effective manner. Performed background checks potential employees, well checking upon given references, transcripts, credentials. Negotiated salary, problem-solving, counseling established rapport candidate. Current Allen to. Personal Assistant September 2009 Assisted older adults weight training programs setting equipment providing detailed instructions. Encouraged clients engage group fitness classes activities gym meet fitness goals. Led weekly meetings review performance offer direction, motivation guidance toward achieving individual Plano TX Dallas TX Coursework Exercise Science Nutrition Science Sourcing Services International Handled incoming outgoing correspondence, including mail, email faxes. Screened telephone calls inquiries directed appropriate. Devised maintained office systems efficiently deal paper flow. Created expense reports using Microsoft Excel spreadsheets. Conducted extensive online phone research. Personal Trainer Company Name Fitness Motion, Energy Fitness, DFW Surf Taught clients modify exercises appropriately avoid injury. Recorded training sessions maintained package rates client. Contributed increases sales personal training department. Participated club promotions recruit new members increase club sales. Met minimum monthly revenue, service customer satisfaction goals. facility goals. Education Associate Science Nursing Collin County Community College Nursing Coursework Human Anatomy Physiology Certified Nutritionist Attended Sports Nutrition seminar Certified Weight Management Consultant Cooper Institute Of Dallas Personal Information 2004 US 2013 US Interests Big Brothers/Big Sisters (Dallas, Texas) 2002-2004 RaceFor The Cure (Dallas, Texas) 2008-Present Habitat For Humanity (Dallas/McKinney, Texas) 2009-Present Park Tavern Toys For Tots (Dallas, Texas) 2012 SMU Alumni-Action Autism (Dallas, Texas) 2012 Meals On Wheels (Dallas, Texas) 2012 Dallas Darlins (WAFL) Arena Football League (Dallas, Texas) 2013 Interests Golf Rock Climbing Yoga Hiking Paddle Boarding Crossfit Group/Team Motivating Giving Back/Helping community Cycling 03/1999 01/1998 Skills Anatomy, benefits, communication skills, counseling, client, clients, customer satisfaction, customer service, Dependable, direction, email, Staff training, expense reports, faxes, hiring, HR, Management Consultant, meetings, Microsoft Excel, Excel, mail, Microsoft Office, MS Office, office, Power Point, Microsoft Word, organization skills, Physiology, policies, problem-solving, rapport, recruiting, recruitment, research, Sales, scheduling, spreadsheets, staffing, team player, telephone, phone, training programs Additional Information Volunteer Experiences Big Brothers/Big Sisters (Dallas, Texas) 2002-2004 Race For The Cure (Dallas, Texas) 2008-Present Habitat For Humanity (Dallas/McKinney, Texas) 2009-Present Park Tavern Toys For Tots (Dallas, Texas) 2012 SMU Alumni-Action Autism (Dallas, Texas) 2012 Meals On Wheels (Dallas, Texas) 2012 Dallas Darlins (WAFL) Arena Football League (Dallas, Texas) 2013 Interests Golf Rock Climbing Yoga Hiking Paddle Boarding Crossfit Group/Team Motivating Giving Back/Helping community Cycling 03/1999 01/1998 TX 2004 US 2013 US

FITNESS

BUDGET ANALYST/RESEARCH ADMINISTRATOR Core Qualifications ADDITIONAL SKILLS Proficient Microsoft Office 2010 2013 including Excel, PowerPoint, Word, Access, Outlook, SharePoint 2010 2013 Business Intelligence Systems Knowledge Federal Acquisition Regulations (FAR) Cost Accounting Standards (CAS) Outstanding verbal written communication skills Highly analytical, critical thinking problem solving skills, goal oriented Ability work teams, flexible work hours, ability travel Accomplishments Toyota Research Institute North America Employee Year Tarrant County College Dean's List 3 semesters Outstanding verbal written communication skills DynCorp International two SPOT awards project performance Experience January 2009 Current Company Name ◦ Proficient development cost schedules estimates ◦ Responsible schedule management baseline changes ◦ Develop Basis Estimates (BOE) cost types new work ◦ Accountable analyzing historical data applying analytic techniques forecast overall resources required ◦ Create FAR Compliant Project Estimates Change Orders LOGCAP IV Afghanistan, Kuwait Udairi Task Orders ◦ Analyze incurred cost data revised estimates USG negotiations ◦ Participate negotiations USG ◦ Evaluate, prepare provide responses RFIs proposals estimates ◦ Ability prepare estimate documentation packages USG audit/negotiations ◦ Real-time analysis process improvement internal document control processes ◦ Implemented maintained reports senior leadership ◦ Streamlined creation, modification publication administrative policies ◦ Ensure departmental estimate records complete FAR compliant ◦ Provide technical guidance ensure transfer knowledge ◦ Streamlined older processes procedures reduce full time equivalence (FTEs) v.13 System Administrator (Oracle Database) ◦ Customization database fulfill project requirements ◦ Ad hoc reporting using Infomaker 10.5 various departments ◦ Develop, implemented maintained PCM user groups security rights ◦ Developed implemented training process new hires database migration tailored individual end user groups ◦ Developed report designed analyze monitor day day contractual directions customer ◦ Validated manufacturer specifications equipment materials ◦ Utilized FedLog WebFLIS parts research ◦ Performed pricing cost savings analysis part record ◦ Database records management ◦ Developed implemented training plan new employees Budget Analyst/Research Administrator January 2007 January 2009 Company Name ◦ Active project contract negotiation well management ◦ Managed $20M annual research budget ◦ Analyzed required labor, material equipment resources ◦ Ability prepare estimates multiple research projects ◦ Developed maintained annual, capital strategic long term budgets supporting 3 departments 12 research teams ◦ Developed SOPs internal project tracking processes ◦ Tracked status 200+ research projects proposal completion ◦ Streamlined monthly, quarterly annual progress reports milestones Toyota Motor Company database secure blackboard system ◦ Created database produce monthly, quarterly annual progress budget reports transmit directly TMC secure blackboard system ◦ Developed databases tool room inventory control digital reference library Consultant January 2005 January 2007 Marketing Finance ◦ Contracted develop curricula education provider participating primary secondary schools nationwide. ◦ Developed client tracking database local architectural firm. ◦ Created maintained financial software client records PM-Group, financial services provider. ◦ Created marketing collateral small businesses independent consultants ◦ Developed marketing advertising campaign graphics company. ◦ Provided marketing consultation clinical trials research organization. Public Relations Marketing Manager January 2002 January 2005 Company Name ◦ Compiled sales reports monthly, quarterly annual basis ◦ Designed marketing sales business systems resulted sales increase 125% ◦ Designed administered sales inventory database product sales analysis ◦ Project lead development virtual training center transportation safety ◦ Created advertising collateral publication Education MBA 2006 University Phoenix MBA, University Phoenix,2006 3.2 GPA BS Business Management University Phoenix BS, Business Management, University Phoenix 3.6 GPA Certifications PMP CAS Skills Database, Basis, Inventory, Advertising, Marketing, Training, Document Control, Accountable For, Audit, Change Orders, Documentation, Pmo, Process Improvement, Proposals, Real-time, And Marketing, And Sales, Increase, Product Sales, Public Relations, Sales, Sales Analysis, Sales And, Sales Increase, Sales Reports, Transportation Safety, Virtual Learning, Virtual Training, Budget, Budgets, Contract Negotiation, Databases, Inventory Control, Progress, Sops, Tool Room, Clinical Trials, Finance, Financial Services, Marketing Collateral, Infomaker, New Hires, Oracle, Pcm, Security, Cost Savings Analysis, Pricing, Records Management, Access, Accounting, Audits, Business Intelligence, Cost Accounting, Evms, Excel, Federal Acquisition, Federal Acquisition Regulations, Government Contract, Microsoft Access, Microsoft Office, Microsoft Office 2010, Microsoft Sharepoint, Ms Access, Ms Office, Office 2010, Outlook, Pmp, Powerpoint, Problem Solving, Scheduling, Share Point, Sharepoint, Six Sigma, Six-sigma, Word, Mba, Business Management

PUBLIC-RELATIONS

SALES EXECUTIVE Summary Sales Customer Service Professional proven record accomplishment growing client list maintaining existing clients. Delivered consistent gains growth, profits customer satisfaction retention expertise customer relationship management. Expert troubleshooter, innovative problem-solver. Proactive ensuring high levels client satisfaction. Diverse Sales Experience Selling Businesses, Medical Commercial well Selling Consumers. Exceptional communication interpersonal skills; talent quickly establishing rapport, cultivating relationships building loyalty becoming trusted customer resource. Unparalleled commitment customer retention providing superior service. Disciplined, Independent, Driven Motivated Professional Experience many industries selling Buyers Levels. Both Hunter Harvester enjoys prospecting, presenting closing sale, well client retention stellar customer service. Highlights Grew placements FFCC Inc. hundred thousand two half million per month. The company five collectors I accepted position well 80 collectors now. Fees grew $20,000.00 per month $100,000.00 per month. Started new company Silent Owners Tri State area required another employee assist servicing growing client list company later sold sold 4 times business many initial clients State Chemical Company. Accomplishments I spoke yearly even Beckfield College Jenny Clem students Accounts Receivable, Billing Collections. I member PAHCOM attended monthly annual events represent company services well attended conferences Vendor Speaker. Trained new Employees new territories FFCC INC. Was responsible also helping canvass territory ramp build new client list. With I C System Inc. 3 years I became ranked number 3 Representative 65 Representatives United States. With Ohio Truck Body I promoted Inside Sales Coordinator Outside Sales Manager within two years learning business. While working Fyr Fyter Sales Service I offered position leave company Manager work new position compensation increase opportunity growth advancement. With ChangeMed I acquired five largest clients company within months accepting position. Experience SALES EXECUTIVE 02/2001 10/2012 Company Name City State Sold collection services provide accounts receivable solutions Physicians large small medical offices, hospitals, businesses extending credit. My goal day prospect new profitable clients meet daily, weekly, monthly yearly goals. Also responsible maintaining existing client base contacting regular basis explaining reviewing monthly yearly reports asking additional placements. My territory placed $2.5 million month placements. I increased company profits growth annually trained Reps new Territories Supported them. Regional Account Manager 10/2012 03/2013 Company Name City State Responsible new territory Ohio Kentucky selling toxicology laboratory services physician practices. Also, hired, trained supported staff place practices work laboratory processing specimens. The company closed investigation billing practices. DISTRICT SALES MANAGER 02/1998 02/2001 Company Name City State Selling collection service, accounts receivable solutions, credit reporting, instant credit information, database management, billing service, direct mail service pre-collect insurance cure work Physicians Medical Facilities. My territory included half state Ohio Northern Kentucky, Louisville Lexington. I also accepted responsibility neighboring territories necessary. I held position among top three entire year 1999. This accomplishment kept Sales Summit Club entire year. I exceeded goals strived asset company. Education Training Seminars: Wilson Learning System Sales Training, Zig Ziglar, Motivation Training, Sandler Sales Training, Dale Carnegie, Dare Different Bob Clements International, Inc., How Master Art Selling Tom Hopkins International, Elemental Selling Jeffrey Gitomer Business Marketing Services, Building Customer Relationships Waste Management Training Team, Quality Sales Training Waste Management Training Team. Account Manager 04/2012 02/2015 Company Name City State Responsible helping new start billing company acquire new clients Southern Ohio Kentucky. Sold Allscripts software meaningful use allowances, sold billing credentialing services continued support client staff. This company changed business plan layed outside sales team grow business acquiring failing billing companies losing physician clients hospital large physician buyouts. Education High School Diploma Required Business 1977 Suncoast City State United States I member DECA Distributive Education Clubs America I able work part time job school credits business experience. My positions managing golf pro shop country club part time working late day shift team leader Publix Bakery Department. Skills Inside Outside Sales, Customer Service, Salesforce, Act, Goldmine CRM, Allscripts Software, Outlook, Practice Fusion Software, Appointment Setting, Cold Calling, Presenting, Closing Client Retention. Database management, direct mail, insurance, marketing, reporting training support.

SALES

CHEF Career Focus I nursing student recently obtained CNA license state. I worked GNA UK passion ever since. I confident I would make wonderful candidate position. From beginning taking prerequisite classes Nursing School. I ebb driven yet still personable. My record shows muti-task oriented. I experience always caring deeply people. While grades always exceptional, clinical experience accomplished. I want sound arrogant I truly confident strong work ethic, willingness learn, I would surely asset St.Joseph's Medical team. I think time. Summary Skills Understands mobility assistance needs Charting expertise Understands medical procedures Trained grooming bathing assistance General housekeeping ability Trained catheter change preparation Calm level-headed duress Quick problem solver Valid [state] driver's license Reliable transportation Medical terminology knowledge Experience March 2007 December 2008 Company Name City State Chef Extensive knowledge aspects food industry well natural foods industry. I degree Culinary arts Chef fine dining establishment I attention January 2005 January 2007 Company Name City State CNA/GNA within Assisted living fascility Observed documented patient status reported patient complaints case manager. Read recorded temperature, pulse respiration. Massaged patients applied preparations treatments, liniment, alcohol rubs heat-lamp stimulation. Completed submitted clinical documentation accordance agency guidelines. Prepared patient rooms prior arrival. Collected urine fecal samples. Support duties diagnostic technical treatment procedures, setting operating special medical equipment apparatus. Assisted adequate nutrition fluid intake. Directed patients prescribed range motion exercises use braces artificial limbs. Provided transportation, assistance companionship clients. Cleaned organized patients' living quarters. Positioned residents comfort prevent skin pressure problems. Assisted transferring residents wheelchairs adaptive equipment. Kept facility stocked necessary supplies, equipment instruments. Provided personal nursing care pre- post-operative situations. Performed routine tests urine dip stick, vision hearing tests. Tended patients chronic illnesses. Assisted nurses cleaning rectal tube, G-tube, J-tube, regular catheter insertion. Charted daily information residents mood changes, mobility activity, eating percentages, daily inputs outputs. Recognized reported abnormalities and/or changes patients' health status nursing staff. Assisted ADLs. Provided patients families emotional support.Exhibited compassionate care communication regard issues death dying. Sensitive needs geriatric patients. Administered simple range motion exercises. Promoted continuity care accurately completely communicating caregivers status patients care provided. Promoted personal co-worker safety. Participated maintenance safe conditions within facility related areas. Maintained clean, orderly well-stocked environment. February 1998 December 2004 Company Name City State Office Manager Point contact contacts Sales commercial grounds maintenance company All office operations Experience Positioned residents comfort prevent skin pressure problems. Read recorded temperature, pulse respiration. Massaged patients applied preparations treatments, liniment, alcohol rubs, heat-lamp stimulation. Completed submitted clinical documentation accordance agency guidelines. Prepared patient rooms prior arrival.Provided pre- post-operative care. Assisted patients bathing, oral hygiene, grooming, feeding elimination. Helped patients move beds, baths, wheelchairs automobiles. Cooked appetizing satisfying meals snacks. Scheduled accompanied clients medical appointments. Followed safe lifting techniques individual resident lifting instructions. Maintained sanitary conditions residents' program rooms. Transported patients areas hospital wheelchairs gurneys. Assisted cleansing enemas, catheterization bladder irrigations. Assisted patients ambulation crutch walking. Provided pre- post-operative nursing care. Provided necessary supplies, support assistance medical staff patients unit specific procedures. Tended patients chronic illnesses. Tended patients chronic illnesses. Assisted nurses cleaning rectal tube, G-tube, J-tube regular catheter insertion. Charted information residents mood changes, mobility activity, eating percentages daily inputs outputs. Recognized reported abnormalities and/or changes patients' health status nursing staff. Documented resident records daily flow sheets.Collects patient specimens data, including vital signs, input/output necessary measurements.Provided patients families emotional support.Compassionate care communication dealing issues death dying.Displayed sensitivity needs geriatric patients.Administered guided patients simple range motion exercises. Comforted patients provided reassurance encouragement. Promoted continuity care communicating patients' status family members caregivers. Promoted personal co-worker safety. Promoted personal co-worker safety. Participated maintenance safe conditions within facility related areas.Responded appropriately physical, emotional developmental needs patients. Work History June 2011 August 2014 Company Name City State Private Chef Education Coursework Baltimore International College City State USA Culinary Arts AA degree Culinary Arts GPA 4.0 Coursework GEN ED plus CULINARY Arts Deans list every year Coursework Anatomy, Physiology Health Assessments[Name] Academic Achievement Award Interests Currently nursing student CCBC. Community Involvement Volunteered years various local international groups including Moveable Feast, United Way, well church group involved volunteering Dominican Republic 9 months. Additional Information Currently nursing student CCBC. Community Involvement Volunteered years various local international groups including Moveable Feast, United Way, well church group involved volunteering Dominican Republic 9 months. I took care sick children Subsaharan conditions Haiti DR. Skills arts, clients, customer service, office, natural, Sales

CHEF

Z SALES CONSULTANT Summary Highly motivated, competitive, sales consultant seeking opportunity long-term growth potential integrity sales success, building relationships developing business Performance Skills *Account Penetration *Adaptability *Identify create new business opportunities *Brain lab navigation experience *Demonstrating Products *Product Launch *Account Relationships *Confident clinical expertise Snap Shot Sales Consultant City State Company Name Jun 2013 Current Cultivate relationships surgeons covering procedures clinical proficiency business acumen. Build implement sales plan, manage track customer sales activity prospective customer initiatives. Team increased territory sales 12.5% 3.8 million 2014, 5% 4 million 2015 10% 2016. Increase physician volume PCP events, community outreach programs marketing strategies. Serve primary resource key accounts full line product support continued service. Ability troubleshoot complex issues highly creative solutions. Maintain training sales skills, new technologies, product features, competitive product portfolios. Develop relationships hospital personnel key account stakeholders expedite sales. Demos lab training demonstrate products surgical techniques. Office Intern City State Company Name Oct 2012 May 2013 Compiled sales data, generated sales reports territory managers profiled prospective surgeons. Organized distributed marketing information, product portfolio, audits sales goals projections. Organized participated training labs potential surgeon customers. Server Bartender City State Company Name May 2010 May 2013 Worked full-time completing bachelor's degree internship. Amongst top 5 sales regularly maintaining $90 plus per person guest average. Exceptional multi-tasking ability proven effectively efficiently service large amounts business. Education B.B.A Business Management Management Information Systems, Business Intelligence Florida Atlantic University May 2014 City State Business Management Management Information Systems, Business Intelligence Skills competitive, features, marketing strategies, marketing, multi-tasking, personnel, sales skills, sales, sales plan, sales reports, surgeon, troubleshoot

SALES

COMMISSION SPECIALIST Skills BUSINESS ADMINISTRATOR Project Manager Data Entry Business Manager Performance Analyst Results-focused, goal oriented, Business/Financial analyst extensive experience business, nonprofit health care sectors. MBA graduate focus project management administration. Superior analytical quantitative skills proficiency data entry, Access, Excel, Crystal Reports various statistical software. Research Analysis Leadership Supervision Program/Policy Development Data Entry Process Improvement Financial Cost Modeling Report Writing Clinical Forecasting Trending Troubleshooting Software Tools: MS Office 365 (Access, Excel, Outlook, PowerPoint, Word), SharePoint, Visio, Sage ACT, Fastrax POS, Crystal Reports, Lotus Notes, Microsoft Expressions, IMA software, Stars software, QuickBooks, SPSS, GNU PSPP, Microsoft Dynamics. Advanced Access Excel, including building databases, creating forms, pivot tables, t-tests, standard deviations. Experience Commission Specialist Jan 2016 Current Company Name － City State Posts 300,000 dollars commissions month. Reviews processes commission statements 15 insurance carriers per week. Posts commissions 99 percent accuracy. Processes adjustments correct commission errors and/or discrepancies. Analyses Excel spreadsheets thousands lines revenue consistency. Performs monthly reconciliation cash general ledger used calculate monthly commission payments. Interacts variety brokers departments Salesforce. Enters 10 new service lines coverage completes 20 tasks per week Salesforce. Inputs adjusts 20 200 commission payment splits proprietary commission system per month biweekly revenue distribution. Business Healthcare Instructor Jan 2015 Jan 2016 Company Name － City State Increased student enrolment 20% year year. Improved graduation rate MA program 25% average GPA 3.0. Assisted placement 100 students employed positions medical assistance, medical coders IT technicians. Edited 100 resumes consistency, accuracy relevancy. Taught 125 students year data entry, Excel, PowerPoint Word. Improved accuracy Stars Database 10%. Client Specialist Jan 2014 Jan 2016 Company Name － City State Attained positive treatment goals 50 residents course two years average. Provided data entry documentation 110 case files, hard copy proprietary database. Networked 15 different agencies tenure, coordinating positive outcomes via long-term goal planning. Coordinated medical treatment 50 clients, including update charts working corporate compliance. Coordinator Grant Writer, Indiana Chapter Jan 2009 Jan 2012 Company Name － City State Achieved federal grant eligibility corporation, first time local chapter. Coordinated 10 teams 5 research documentation, data edited research reports. Developed 15 reports Word research outcomes Chief Executive Officer. Developed detailed year end budget report company facilitating sound financial management next year. Complied data Excel processed financials 4 grant proposals. Networked via email conference 10 team leaders various team members daily basis. Pharmacy Tech Assistant Case Manager Jan 2005 Jan 2008 Company Name － City State Processed 25 hospital discharges, including proper documentation PHI corporate compliance. Verified proper documentation 30 clients coordinating record management. Improved billing efficiency 15% reducing medical insurance claims denials. Processed 20-25 insurance claims per day, including data entry claims hospital EHR. Processed 100 prescriptions per day accuracy 99.8%. Down stocked 500 prescriptions course employment. Researched 40 charts applicable documentation, updating necessary reporting effective results management. Education Training MBA Business Administration 2012 IONA COLLEGE － City State Business Administration Financial Accounting *Operations Management *Quality Management *Quantitative Management MA Public Policy 2011 SUNY EMPRIE STATE COLLEGE － City State Public Policy Policy Implementation *Qualitative Methods *Quantitative Methods *Business Compliance Relevant coursework: advanced Excel, Access, PowerPoint, Word, Project, Visio, Salesforce, data entry, quantitative tools, innovation management, risk disaster, ambulatory care management, total quality management, operations management Relevant concepts: *business capability analysis *data entry *marketing analysis *Balance Scorecard *SWOT analysis *root cause analysis *Microsoft office *mind mapping *process modeling *stakeholder list *Pareto charts *decision modeling Skills ambulatory care, Analyst, Balance, billing, budget, charts, Crystal Reports, clients, Data Entry, databases, Database, documentation, email, financials, Financial, Financial Accounting, Financial analyst, financial management, focus, Forecasting, forms, general ledger, grant proposals, innovation, insurance, Leadership, Lotus Notes, MA, marketing analysis, MBA, medical assistance, Access, Microsoft Dynamics, Excel spreadsheets, Excel, Microsoft office, MS Office, Outlook, PowerPoint, SharePoint, Word, Modeling, next, Operations Management, pivot tables, Policy Development, POS, Processes, Process Improvement, process modeling, project management, Quality Management, QuickBooks, Report Writing, reporting, Research, research reports, Sage, sound, SPSS, Supervision, total quality management, Troubleshooting, Visio

HEALTHCARE

ENGINEERING INTERN Summary Candidate fifteen months experience production supervising manufacturing seeking opportunity field Quality, Supply Chain Manufacturing Highlights DMAIC, Failure Modes Effective Analysis (FMEA), Kaizen, Lean Manufacturing 5S, Value Stream Mapping, Root Cause Analysis, PFMEA Quality tools: Statistical Process Control, Process Capability, ANOVA, Gage R R Software: Programmable Logic controls (PLC), Discrete Control system (DCS), Microsoft office, Minitab, Pro-E, Working knowledge Auto-Cad C++, C, Visual Basics, Process flow diagram Accomplishments Manufacturing 9 Volt battery minimum process variability cost production Jan 2014 April 2014 Designed statistical experiment derive significant factors manufacturing baking soda based 9V battery Analyzed voltage readings achieve 9V little variation possible adjusting factors low cost using ANOVA, Fractional factorial, Central composite design, cost analysis, T-tests, Path steepest ascent Applied statistical process control tools check whether process in-control Used Capability analysis compare actual process performance performance standards established customers. Implementing quality assurance tools like method steepest ascent, response surface modelling, statistical process control, process capability analysis achieve continuous production consistent output 9V batteries Achieved results minimum process variability least possible cost Supply Chain Management Initiatives AMUL Diary Sept 2013 Dec 2013 Studied analyzed Supply Chain AMUL Diary suggested improvements Supply Chain Management maximize profit Analyzed role information Supply Chain AMUL diary EIAS,GIS,DISK Advantages E-initiative Suggested financial implications improve logistics transportation integrated Railway system. Reduced transportation time choosing nearer sites expansion plans Improved distribution network retail outlets, supermarkets increase reach Demand Forecast For Ellicott Food Court, Campus Dining University Buffalo Sept 2013 Dec 2013 Suggested improved forecasting techniques reduce wastage food maximize profit Implementation quantitative forecasting techniques EFC'S subjective forecasting technique Lean Approach Manufacturing Healthcare Industry Jan 2014 May2014 Studied Analyzed case related manufacturing industry Toyota Mapped A3 analyzing current issues, suggested improvements implemented corrective measurements Applied approach healthcare industry brainstormed benefits Identified challenges suggested methods streamline current process. Experience Engineering Intern May 2014 Aug 2014 Company Name － City State Research Development new product, Rubber Screen Panels used mining industries Manufacturing Production new product using Injection Molding technique Scheduling Planning operations Implementation strategic planning control Application Lean manufacturing Efficient handling Injection Molding machine Followed ISO 9001 Community Beer Works, Lean Six Sigma Intern. Sep 2013 Dec 2013 City State Applied six sigma tools DMAIC transaction process organization Reviewed applied 5S, cause effect diagram, histogram, Pareto Chart, Value Stream Mapping etc. Analyzed Improved process profit generated organization Suggested use portal reduces lead time ordering receiving transactional process National Organic Chemicals India Limited (NOCIL) Rubber Chemical Division. Navi Mumbai, India. Production Supervisor Jul 2011 Jul 2012 Supervised production unit known CBS (n-cyclohexylamine 2- benzothiozole sulpanamide produced chemical used accelerator production tires clients MRF Madras Rubber Factory), Monsento (company brazil) Handled distillation columns, pressure vessels valves controlled PLC DCS Efficiently maintained distillation columns without single event mishandling Followed hazardous operability process (HAZOP) Implementation failure mode effective analysis (FMEA). Education Master Science Industrial Engineering Dec 2014 University Buffalo, The State University New York GPA: 3.35/4.0 3.35/4.0 Industrial Engineering Design Analysis Experiments, Supply Chain Modelling Optimization, Production Planning Control, Six Sigma Quality, Facility Design, Quality Assurance, Sustainable Manufacturing, Lean Manufacturing, Computer Integrated Manufacturing, Project Management. Bachelor Engineering Chemical Engineering Aug 2011 University Mumbai － City India Chemical Engineering Instrumentation Process Control, Reaction Kinetics, Transport Phenomena, Environmental Engineering, Heat Transfer Operations, Mass Transfer Operations, Chemical Engineering Thermodynamics. Skills Auto-Cad, C, C++, clients, HAZOP, ISO 9001, Logic, Microsoft office, Works, Minitab, Optimization, PLC, Pro-E, profit, Project Management, Quality, Quality Assurance, receiving, Research, Scheduling, Six Sigma, Statistical Process Control, strategic planning, Supply Chain, Visual Basics,

ENGINEERING

ENGINEERING PROJECT MANAGER Experience Engineering Project Manager 05/2015 07/2017 Company Name – City State Managed various engineering projects start finish cultivating client relationship overall sales processes internally externally. Tracked reported key performance indicators keeping present market trends. Created data automation processes managing projects. Processed proposals new existing customers intentional sales tactics. Increased department sales revenue 65%; achieved financial objectives preparing annual department budgets scheduling expenditures via Microsoft AX/AX7. Sr. Project Manager 07/2017 03/2017 Company Name – City State Managed high volume projects training installation door hardware locks automation locking systems various hotel chains; 60 projects average use agile methology discipline use Microsoft AX 365. Handled rotating schedules delivering projects time budget department. Developed processes help streamline project milestones; created action plans based client needs. Communicated real time project status changes clients/upper leadership needed accordance project guidelines clarity reporting open workbench software. Leader special projects Marriott, Hyatt Hilton require detailed focus; Investigated, analyzes recommended solutions client implementation issues. Sr. Traffic Coordinator Ad Manager 02/2010 05/2015 Company Name – City State Responsible scheduling ensuring commercial advertisements air cable networks per client's contract. Worked clients agencies ensure ad copy instructions received correct copy ran; Inputs titles client advertisements database enters instructions ad airing. Maximized billing opportunities evaluating sold scheduled inventory adjusting commercial placement needed. Developed technical systematic procedures assist servicing clients addition identifying problems recommended solutions needed. Reviewed various documents accuracy, works sales resolve issues changes missing information initial advertising contract per client; Average client load 25. Work History Sr. Project Manager 07/2017 03/2017 Company Name – City State Managed high volume projects training installation door hardware locks automation locking systems various hotel chains; 60 projects average use agile methology discipline use Microsoft AX 365. Handled rotating schedules delivering projects time budget department. Developed processes help streamline project milestones; created action plans based client needs. Communicated real time project status changes clients/upper leadership needed accordance project guidelines clarity reporting open workbench software. Leader special projects Marriott, Hyatt Hilton require detailed focus; Investigated, analyzes recommended solutions client implementation issues. Engineering Project Manager 05/2015 07/2017 Company Name – City State Managed various engineering projects start finish cultivating client relationship overall sales processes internally externally. Tracked reported key performance indicators keeping present market trends. Created data automation processes managing projects. Processed proposals new existing customers intentional sales tactics. Increased department sales revenue 65%; achieved financial objectives preparing annual department budgets scheduling expenditures via Microsoft AX/AX7. Sr. Traffic Coordinator Ad Manager 02/2010 05/2015 Company Name – City State Responsible scheduling ensuring commercial advertisements air cable networks per client's contract. Worked clients agencies ensure ad copy instructions received correct copy ran; Inputs titles client advertisements database enters instructions ad airing. Maximized billing opportunities evaluating sold scheduled inventory adjusting commercial placement needed. Developed technical systematic procedures assist servicing clients addition identifying problems recommended solutions needed. Reviewed various documents accuracy, works sales resolve issues changes missing information initial advertising contract per client; Average client load 25. Education Bachelor Arts Communication 05/2015 Oakland University Summary Experienced multiple years client relations, leadership, team building, strong analytical skills, managerial project management knowledge. I seek join dynamic firm attention detail creative professional services valuable. Highlights Microsoft Office Suite, Dynamic AX, Access, Excel, PowerPoint Word. Microsoft Teams. Experienced Oracle, PeopleSoft, Sales Force, SAP, Jira, SharePoint Gantt Chart Scheduler. Possess strong written verbal communication skills. Possess strong knowledge project management lifecycle. Streamline, Real time Ad, Reporting Advertisements, Sales Advertising, SAP Ad copy, Scheduling Agile, Verbal communication skills Automation, Workbench Billing, Written Budgets Budget Cable Hardware Client Clients Database Engineering projects Financial Focus Inventory Leadership Managing Market trends Access Excel Microsoft Office Suite PowerPoint SharePoint Word Works Networks Oracle PeopleSoft Processes Project management Proposals Skills Microsoft Office Suite, Dynamic AX, Access, Excel, PowerPoint Word. Microsoft Teams. Experienced Oracle, PeopleSoft, Sales Force, SAP, Jira, SharePoint Gantt Chart Scheduler. Possess strong written verbal communication skills. Possess strong knowledge project management lifecycle. Streamline, ad, advertisements, advertising, ad copy, agile, automation, billing, budgets, budget, cable, hardware, client, clients, database, engineering projects, financial, focus, inventory, leadership, managing, market trends, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Word, works, networks, Oracle, PeopleSoft, processes, project management, proposals, real time, reporting, Sales, SAP, scheduling, verbal communication skills, workbench, written

ENGINEERING

FEDERAL GRAIN INSPECTOR Summary Service-oriented Process Operator 5 years background working Industrial Industry. Core competencies include Processing, Observing, Analyzing chemicals matters, well excellent communication time management skills. Handle tasks accuracy efficiency. Skills Production Processing Industrial Environmental safety Mechanical aptitude equipment troubleshooting ability. Basic math skills ability compute decimals perentage. Basic computer skills Good oral written communication skills Previous manufacturing skills Able lift 70 pounds, use tools Team work Experience Company Name City State Federal Grain Inspector 06/2015 Current Prepare grain samples grading preforming necessary tests determine moisture content, test weight, dockage, presence foreign material. Perform specialized tests aflatoxin protein analysis; calibrates equipment, grind samples, read results enters reading official certificates. Inspect ship holds loading, safety procedures. Company Name City State Process Operator Intern 06/2015 09/2015 Monitor equipment functioning, observe temperature levels, flow gauges. Perform regular unit checks order ensure equipment operating should. Control equipment regulate flow pressure gas feed lines boilers, furnaces, related steam generating heating equipment. Company Name City State B Class Electrician 01/2010 06/2015 Install calibrate electrical mechanical equipment motors, engines, switchboards, relays, switch gears, meters, pumps. Cut, bend, shape mental conduit installation new construction plant, using hydraulic bender pipe threader. Education Training Associate Science Process Technology 2013 ITI Technical College City State United States Activities Honors OSHA CARD SECURITY PASSPORT CURRENT TWIC CARD HOLDER WATER SURVIVAL/HUET HSE0039 MEDIC FIRST AID CPR AED FALL PREVENTION AND PROTECTION WORKER (DNE) HSE SUPER SAFETY COURSE

AGRICULTURE

HEALTHCARE CLINICAL ANALYST Professional Experience November 2012 September 2015 Company Name City State Healthcare Clinical Analyst I entered insurance arena insurance experience I successfully serve leader appeals deparement. I work lines business, including commercial, state group Medicare appeals. In highly collaborative area, I work conjunction medical directors, medical policy, pharmacy, ________to render appeal decisions. I create training materials train mentor new employees.In addition, I create present formal training employees throughout medical operations. I provide constant process improvement January 2011 November 2012 Company Name City State Manager, National Childre'n's Study In position, I began assistant manager quickly promoted manager. When I began study, adversarial relationship Battelle University Florida. As manager, I strengthened relationship created positive constructive partnership. I managed thirty employees including data collectors ancillary staff. I developed implanted QA program, ensured overall integrity study implementation adherence study protocol, conducted field training inspections, evaluated compliance performance, monitored maintained quality files, managed lab supervised staff twenty data collectors. In addition, I prepared statistical reports principal investigator identified trends areas quality assurance implementation. January 2007 January 2011 Company Name City State Oncology Nurse I administered immunoglobulin therapy, chemotherapy, blood products, hydration pain medication. I educated patients families regarding medications, drug processes navigating healthcare system. Additionally, I educated patients self-administered subcutaneous administration. I mixed administered chemotherapy, hydration, medications. I maintained used central lines venipunctures administer chemotherapy. I assessed patients changes condition, evaluated labs consulted physicians regarding dose modifications, assessed problems symptom management. January 2005 January 2007 Company Name City State GI Infusion Nurse I performed venous arterial punctures, maintained intravascular sites including tubing dressings, monitored infections, initiated emergency therapies, assessed patients adverse reactions complications, documented patient-directed activities. I also educated patients side effects complications therapy medication. January 2002 January 2003 Company Name City State Clinical Research Coordinator I coordinated DNA collection study. This included subject recruitment, administration informed consents, collection case report forms, collaboration IRB, report preparation. In addition, I worked twenty surgeons staff identify eligible participants. January 1999 January 2001 Company Name City State FAST Program Coordinator Families Schools Together (FAST) collaborative, family focused program held numerous schools Jacksonville. In position I recruited, hired, trained, supervised employees program, conducted site visits, managed budget, coordinated program evaluation. I also responsible grant writing management, marketing, volunteer recruitment training. Additionally, I served asa liaison FAST program school faculty administration. January 1997 January 1998 Company Name City State Research Coordinator I served principal investigator study complementary/unconventional cancer therapies. This included development survey oncologists completed physicians Fred Hutchinson Cancer Research Center, Moffitt Cancer Center Research Institute, Norris Cotton Cancer Center. I also analyzed presented data. Additionally, I assisted several studies including Study Cancer Survivors development Behavioral Research Database, national database behavioral, psychosocial, policy researchers cancer field. A membership directory created distributed respondents. Education 12/2005 Florida State College Nursing ADN 5/1998 Emory University Health education Behavioral Research Masters Public Health 5/1995 Harvard University Special Student Program 5/1994 Emory University Psychology BA GPA: Phi Beta Kappa Publications Hann, D., Baker, F., Denniston, M., Winter, K (2004). Oncology Professionals' views complementary therapies: survey physicians, nurses social workers. Cancer Control, 11(6):404-10. Hann, D., Winter, K., Jacobsen, P. (1999). Measurement depressive symptoms cancer patients: evaluation Center Epidemiological Studies Depression Scale (CES-D). Journal Psychosomatic Research, May 46(5): 437-43. Skills administrative, budget, Cancer, chemotherapy, Database, DNA, FAST, forms, grant writing, law, marketing, mentor, processes, program evaluation, quality, quality assurance, QA, recruitment, Research, therapy, venipunctures

HEALTHCARE

BUSINESS DEVELOPMENT SPECIALIST Summary Retirement Benefits Specialist 10 years experience administering benefits large corporations government employees, delivering solutions varying levels pertain diverse knowledge base employees I assist. Have extensive experience delivering benefit plan rules regulations well federal state laws diverse population. Highly detailed self motivated detail oriented well organized. Experience Business Development Specialist Apr 2016 May 2016 Company Name － City State Contacted prospective customers internet inquiries unsold showroom visits Capital Ford determine reason purchasing vehicle Attempted re-schedule appointment salesperson complete transaction. Cashier/Office Support Staff Apr 2015 Feb 2016 Company Name － City State Assisted customers purchases, maintained daily deposits, dispersed trucks surplus pick requests through. SPMS system, maintained inventory answered incoming calls, researched inventory items disposal. Maintained departmental purchase files well daily receipts pick requests. Data Collection Interviewer Mar 2015 Apr 2015 Company Name － City State The survey examines access health system, health status, health determinant characteristics Ohio's Medicaid program Medicaid eligible non Medicaid populations. Made outbound calls respondents conduct social science survey using script, adding data collected respondents computer system speaking respondent.. Retirement Case Administrator Oct 2013 Sep 2014 Company Name － City State Conducted benefits administration 2-300 benefit-eligible employees. Obtained missing information needed companies HR Departments verified data necessary well. Addressed inquires employees regarding retirement process eligibility issues. Reviewed federal state laws confirm enforce company compliance. Answered employee questions regarding retirement resolved issues. Contacted HR discrepancies salary benefit driven data. Benefits Counselor Apr 2008 Mar 2013 Company Name － City State Addressed customer service inquiries timely accurate fashion regarding retirement benefits. Assisted HR departments information regarding eligibility required documentation needed process. Built customer loyalty placing follow-up calls customers reported pension issues. Explained human resources policies procedures employees. Assisted customer service inbound outbound calls regarding retirement inquiries. 2 years row increased employee participation North Carolina State Employees Combined Campaign. Retirement Benefits Processor Oct 2007 Mar 2008 Company Name － City State Reviewed federal state laws confirm enforce company compliance. Conducted benefits administration benefit-eligible employees. Processed pension 401K payouts balanced reports daily. Requested missing documents needed processing. Contacted HR necessary status change required documentation. Customer Service Representative Oct 2006 Oct 2007 Company Name － City State Addressed customer service inquiries timely accurate fashion call center environment. Maintained up-to-date records times. Worked upper management ensure appropriate changes made improve customer satisfaction. Formulated enforced Service Center policies, procedures quality assurance measures. Properly directed inbound calls phone queues improve call flow. Strictly adhered federal state guidelines release information. Processed applications, payments, corrections, enrollment endorsements. Researched coverage premium options supplied clients best coverage available. Retirement Benefits Counselor Aug 2003 Aug 2006 Company Name － City State Conducted benefits administration 100 benefit-eligible employees IBM payments began. Reviewed federal state laws confirm enforce company compliance. Answered employee questions regarding pension health insurance benefits resolved issues. Explained human resources policies procedures employees. Contacted HR departments necessary additional information needed. Within first year Fidelity Investments I awarded Outstanding Customer Service Award work Health Welfare research resolution project. HR Generalist May 2003 Jul 2003 Company Name － City State Resolved personnel issues regarding human resources matters needing clarification, submissions corrections. Assisted customer service inbound outbound calls regarding HR inquiries. Worked 401(k). administration,FMLA workers' compensation claims benefits. Assisted HR departments eligibility questions,rules regulations well status previous inquiries.. Senior Benefits Specialist May 1997 Mar 2002 Company Name － City State Worked 401(k) administration,pension health insurance benefits several Fortune 500 companies. Assisted customer service inbound outbound calls regarding benefits. Reviewed federal state laws confirm enforce company. compliance. Conducted benefits administration benefit-eligible employees benefits. Contacted various HR departments verify eligibility well status changes. Education Associate Science Science Aug 1979 Louisburg College － City State US Science Skills Benefits administrator, benefits, benefits administration, call center, clients, customer satisfaction, Customer Service, documentation, fashion, human resources, HR, IBM, insurance, inventory, Investments I, access, Excel, Outlook, Word, Personnel, pick, policies, speaking, quality assurance, research, script, phone

BUSINESS-DEVELOPMENT

CONSULTANT Highlights TECHNOLOGY SKILLS Visual Basic HTML JavaScript SQL XML Python MVC FileMaker PHP Advanced Excel SiteCatalyst CORE COMPETENCIES Problem Solving Relational Databases Process Reengineering Customer Relations Staff Management Startups Transitional Environments Systems Integration Data Migration Reporting Automation Accomplishments Received Sales Achievement Award attaining 163% billable hours target 5/5 customer satisfaction rating Experience Company Name City State Consultant 01/2010 Current Publicly traded (ADBE) digital technology company specializing content creation online analytics annual sales $4.4 billion Support simultaneous client consulting engagements performing product implementations, technical problem solving, ad hoc client requests Fortune 500 companies Home Depot, Disney REI. Promoted internally non-billable position needed retain rebuild relationships dissatisfied clients US EMEA problem resolution, distant in-person. Participated product integration team product expert SiteCatalyst SearchCenter acquisition integrations. Received Sales Achievement Award attaining 163% billable hours target 5/5 customer satisfaction rating Designed coded custom tools automating improving client campaign creation, management deployment resulting average 60% increase campaign management efficiency per client Increased services revenue 15% clients Home Depot, Disney REI developing tools increase effective advertising spend Supported EMEA clients General Motors, Daimler TicketMaster performing product implementations training, technical problem solving, custom client solutions Company Name City State Controller 01/2008 01/2010 Provider medical coding information annual sales $12 million acquired Access Intelligence 2009 Oversee financial functions, including audits, monthly financial statement preparation, daily cash flow, debt equity management, VC reporting, executive reporting, cash revenue forecasts/budgets. Perform systems management, new system integration associated data migration. Manage six-person department two direct reports. Shortened finance's 15-day month end process 3 days automating month end processes. Decreased G&A cost 40% annually, received first deficiency-free audit automating processes accounting transactions daily operations. Developed new proprietary operational system combining CRM, inventory, financial management, sales, fulfillment, call center tracking, QuickBooks integration. Cell: 801-910-6500 Greg@TheVarium.com Professional experience continued Company Name City State Controller 01/2007 01/2008 Provider electronic medical record management data repository solutions annual sales $12 million Managed financial health organization, including audit procedures, billing, credit card management, customer support, month-end close, equity debt management, budgeting/forecasting, daily cash management. Regularly utilized Salesforce.com, Oracle, SQL, VBA Excel process daily transactions report daily status company metrics forecasts SAAS enterprise sales. Increase customer retention 54% monitoring customer usage trends identify save at-risk customers Hiring firing personnel company cash flows permitted; customer point contact conflict resolution Enhanced customer relationship management capabilities implementing Salesforce.com; migrating historical information, training employees tool functionalities Company Name City State Internal Auditor 01/2006 01/2007 Publicly traded (ANET) credit card processor annual sales $40 million acquired Visa 2010 Charged monitoring testing financial IT systems, controls, processes COSO, SOX, COBIT, audit compliance. Regularly utilized HTML, ODBC, VBA, XML, Excel test improve system processes. Increased testing efficiency identifying eliminating 100 tests integration systemization. Automated customer applications; decreasing sales overhead 15% per year correcting $80K erroneous commissions Company Name City State Accountant 01/2005 01/2006 Broker dealer 1031/Tenant Common security exchanges, REITs, stocks, bonds annual sales $120 million. Calculated weekly commissions payments; managed AP, AR, invoicing functions. Regularly utilized SQL, VBA, XML, Excel process daily transactions, commissions, improve system processes. Automated commission calculation time 4 days minutes integrating existing systems SQL. Improved accuracy customer broker data developing MS Access based system replace individual spreadsheets. Company Name City State Regional Manager 01/2003 01/2005 Provider third-party hospital billing recovery solutions Managed HCA Iasis hospitals Utah surrounding regions, responsibility hospital employees, profitability, billings. Directed 18-person staff four direct reports. Regularly utilized SQL Excel process daily patients, applications notes automated manner. Increased territory size enhanced Cardon's reputation HCA standardizing hospital group's data reporting insurance claims third-party recoveries. Improved regional profitability 45% eight months increasing use Medicaid Cobra benefits (identified off-hours research). Company Name City State Co-Founder 01/2005 Current National on-site hair makeup service local salon, Studio Enizio annual sales $500K Secured cash financing, manage daily cash flows, inventory optimizations, payroll, federal state tax filings. Education Masters Business Administration Business Administration Gore School Business City State US Masters Business Administration Gore School Business Westminster College, Salt Lake City, UT Bachelors Accounting David Eccles School Business City State US Bachelors Accounting David Eccles School Business University Utah, Salt Lake City, UT Certifications CPA Skills Annual Sales, Cash, Sales, Sales Of, Inventory, Filings, Payroll, State Tax, Integration, Integrator, Solutions, Increase, Training, Advertising, Award, Campaign Management, Clients, Content Creation, Deployment, Excellent Multitasker, Problem Resolution, Problem Solving, Rebuild, Satisfaction, Simultaneous, Technical Problem Solving, Million, Excel, Audit, Sql, Access, Customer Relationship Management, Forecasts, Billing, Accounting, And Accounting, Audits, Budgets, Coding, Crm, Data Migration, Financial Management, Fulfillment, Medical Coding, Operations, Quickbooks, System Integration, Systems Management, Credit, Credit Card, Xml, Auto Insurance, Benefits, Claims, Cobra, Data Reporting, Hospital Billing, Insurance Claims, Its, Medicaid, Territory, Budgeting, Budgeting/forecasting, Cash Management, Customer Support, Forecasting, Metrics, Oracle, Relationship Management, Saas, Salesforce.com, Software As A Service, Cobit, Html, Odbc, Processor, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, Testing, Accountant, Ap, Ar, Broker Dealer, Invoicing, Ms Access, Payments, Security, Cpa, Customer Relations, Databases, Javascript, Model View Controller, Model-view-controller, Mvc, Php, Python, Systems Integration, Visual Basic

CONSULTANT

SALES REPRESENTATIVE Professional Summary Experience sales rep territory management closing experience. Computer proficient strong communication skills. Offering 13 years outside sales, sales operations marketing. Quality-focused Account Manager, focused driving sales maximizing profits. Directs sales teams enthusiasm. Account Manager accomplished managing customer service numerous top accounts simultaneously exceeding sales goals new existing products. Skills Business development Organized Fast learner Highly dependable Natural leader Enthusiastic yet professional demeanor Organized Excellent attention Customer satisfaction Account territory management Retail sales detail Fluent Spanish Computer literate Work History Sales Representative Company Name City State 12/2012 09/2014 Increased sales volume adding 10 accounts territory. Selected correct products based customer needs, product specifications applicable regulations. Increased sales volume adding 10 accounts Rio Grande Valley territory. Negotiated prices, terms sales service agreements. Contacted new existing customers discuss needs could met specific products services. Territory Manager Company Name City State 04/2012 11/2013 Established new territory company, adding special order, stocking dealers. Managed portfolio 30 accounts $60,000-$90,000 per month sales. Negotiated prices, terms sales, service agreements. Contacted new existing customers discuss needs could met specific products, services. Selected correct products based customer needs, product specifications. Created sales contacts on- off-premise accounts. Recorded accurate, efficient records customer database. Prospected conducted face-to-face sales calls business executives directors throughout assigned territory. Consulted businesses supply accurate product, service information. Met existing customers review current services expand sales opportunities. Built relationships customers promote long term business growth. Exceeded team sales goals 30%. Sales Decora Kitchen Bath Floors McAllen, TX l Managed residential commercial sales. Sales Company Name City State 01/2008 09/2010 Retailed types flooring, ceramic porcelain tile, natural stone, resilient flooring, laminate hardwood, carpet. Coordinated supervised installations Floor counter-tops. Project estimating purchasing. Attended Surfaces KBIS trade shows. Negotiated prices, terms sales service agreements. Contacted new existing customers discuss needs could met specific products services. Quoted prices, credit terms bid specifications. Identified prospective customers using business directories following leads existing clients. Wrote sales contracts orders obtained submitted orders processing. Selected correct products based customer needs, product specifications applicable regulations. Prioritized tasks projects meet tight deadlines. Owner Company Name City State 01/2000 07/2007 Coordinated residential commercial sales, along supervising installations. Project estimating purchasing. Retailed types flooring, ceramic porcelain tile, natural stone, resilient flooring, laminate, hardwood carpet. Attended Surfaces Mohawk U trade shows seminars. Negotiated prices, terms sales service agreements. Contacted new existing customers discuss needs could met specific products services. Quoted prices, credit terms bid specifications. Wrote sales contracts orders obtained submitted orders processing. Selected correct products based customer needs, product specifications applicable regulations. Assigned tasks associates, staffed projects, tracked progress updated managers, partners clients necessary. Matched purchase orders invoices recorded necessary information. Education High School Diploma James Pace High School Continuing education Interior Decorator Skills attention detail, Strong interpersonal skills, contracts, credit, clients, database, Dependable, English, estimating, outlook, natural, negotiator, Persuasive, progress, purchasing, Sales, Sales Management, seminars, Spanish, Strategic, supervising, tops, trade shows

SALES

ENGINEERING CONSULTANT Professional Summary To deliver value professional position oil gas industry utilizes attributes unique skillset. Long standing track record outperforming management?s goals milestones reducing time, costs, minimizing non-productive time. Incorporate analytical creative skills visualize ideas, find solutions proactively avoid problems. In depth understanding mechanics tools utilized optimized functionality, economics, safety, experience marginally productive plays lowered predictable costs key driver. Meticulous invoices ensure costs accurate agreed upon. Developed in-depth analytical mechanical problem solving skills years field experience, comprehensive discussions vendors, learning/listening experience. Wealth knowledge timelines, workflows, costs, effective troubleshooting, seamlessly integrating field office personnel unified team righand experience field engineering experience. Continuously consider HSE regulatory facets implement without unduly disturbing operations, possible. Accomplishments Developed Unit?s drilling program area. To date, Drilled Unit?s longest lateral (6,891?), fastest GW well (17.54 days spud TD), 8.75. lateral. Cleveland Play: Developed Unit?s drilling program area. SOHOT Play (Grady County, OK): Developed Unit?s drilling program area. Drilled Unit?s fastest Medrano well date (19.35 days spud TD). Regularly put charge developing drilling programs Unit?s new core plays drilling one-off two-off wells. Proficient Wellview reporting software. Directed increased expectations new standardization reporting requirements field office across drilling, completions, production groups. Worked closely Wellview Master User make appropriate changes. Field Engineer (and continued Drilling Completions Engineer), Unit Corporation, Tulsa, OK Sep 2008 Mar 2011 Unit?s field representative (completion/frac consultant) prepare frac jobs, flowback, putting pipeline handover Production group. Relief pumped route Western Oklahoma eight months. Drilling Consultant rotation twelve months rig I performed Drilling Engineer duties for. Safely efficiently P&Ad 80+ wells including one middle (literally) Washita River, encompassing regulatory requirements, bidding awarding work, overseeing operations, selling/transferring/disposing reclaimed tubulars surface equipment, location reclamation, making good surface owner relationships Worked surface owners access property stake wells, resolve ROW concerns, settle surface damages liaison surface owners Unit?s Landmen. Designed, bid, awarded dirt work confirmed final location built expected suitable drilling rig. Drilling Completions Engineer, Unit Corporation, Tulsa, OK June 2007 Sep 2008 Designed completion procedures wells I drilled (perf intervals, acidizing, frac job, etc). Work closely Production Foreman ensure optimal communication field office. Communicate closely drilling consultants confirm office field page. When problems occur, drove rig site Unit?s onsite representative. Worked team confirm well drilled completed manner maximized benefits long term project goals. Intern, Unit Corporation, Tulsa, OK Sep 2005 June 2007 Handled regulatory paperwork ensured compliance drilling completion engineers. Helped gather preliminary offset data drilling engineers variety software packages resources. Prepared/requested bids mud programs, cement program, directional, etc. Confirmed accuracy passing along engineers. Heavily involved implementing Wellview software across Unit?s drilling department (field office) setting custom reports match Unit?s reporting requirements. Wrote training manual drilling consultants. Trained Completion Production Engineers requested. Derrickhand, Nabors Drilling, CO Dec 1999 Apr 2003 Calculated/measured mud properties adjusted chemical additives accordingly. Repaired, maintained, supervised mud pumps. solids control equipment operational status. Assisted driller tool pusher daily operations drilling rig. Helped coordinate work efforts three subordinate employees. Experience Engineering Consultant July 2015 Current Company Name － City State Fulfilling variety engineering needs clients reservoir engineering, acquisitions divestitures, company/prospect valuations, production engineering, drilling engineering, data compiling ?clean-up. services, etc. Using diverse assortment software packages ARIES, Powertools, Petra, HIS Enerdeq, Drilling Info, Wellview, etc. Staff Production Engineer February 2015 July 2015 Company Name － City State Worked older Permian well set riddled inefficiency issues Midland Basin, cleaned billing structure obscure routing issues, identifying/addressed many HSE issues. Experience Production Explorer, IHS, PHD Win, Drilling Info software packages complete work. Took initiative unsuccessfully addressed previous years get field staff date technology digital record keeping, made significant progress jumping hurdles work together. Senior Drilling Engineer March 2011 February 2015 Company Name － City State Marmaton Play:. Drilled Unit?s longest lateral (9,870?) fastest well (8.71 days spud TD) date. Over first 18 months, reduced average spud RR 30+ days 13.14 days, DHC $2.1MM $1.37MM, reduced outliers 68%. Dramatically outperformed offset operators metrics spud TD days, DHC, outliers. Education Bachelors Mechanical Engineering University Tulsa Mechanical Engineering Publications Horizontal Marmaton Wells Beaver Co, OK Drilling Improvements Lessons Learned?, AADE National Technology Conference Exhibition, Cox Convention Center, Oklahoma City, OK, 27 Feb 2013. Lecture. While unsuccessfully seeking leads prospective drilling improvement system, two companies shortly thereafter implementing exact idea described, one filing patent pursuing commercial development. TRAINING Landmark ARIES Fundamentals. Dustin Simmons Advanced Sucker Rod Lifting Gas Well Deliquidification. Norman W Hein Jr Marginal Well Commission: Open Hole Log Interpretation. Gary W Batcheller Petroskills: Gas Well Deliquidification. Dr. James F Lea Oil Well Blowout Prevention Systems School, OU, (IADC WellCAP). Glen Wanzer Leadership Essentials. Kurt Webber Halliburton Drill Bits Services: Drill Bit Technology Seminar. Multiple lecturers K&M Technology: Extended Reach Eng. Design Implementation Course. Multiple Lecturers Blade Energy Partners: Principles Tubular Design. Stan Mason PTTC: Completion Stimulation(s) Horiz. Wells Tight Unconv. Res. Larry K Britt Society Petroleum Engineers: Drillstring Design. Frank J Schuh Baker Hughes: Drill Bit Technology Seminar. Multiple lecturers Baroid: Drilling Fluids Technology. Multiple lecturers Murchinson Drilling School: Operational Drilling Technology Course. Bill Murchinson Skills acquisitions, billing, clients, Explorer, Win, PHD, progress, record keeping, routing

CONSULTANT

EXECUTIVE CHEF Summary Talented executive chef 22 years experience running quality kitchen. Train manage kitchen personnel coordinate related culinary activities, including estimating food consumption purchasing food, selecting developing recipes, standardizing recipes consistent quality, establishing presentation quality standards, ensuring proper safety sanitation kitchen. Recognized effective leader strong strategic planning, communication, staff management skills. Highlights Extensive butchery knowledge skills High volume production capability Focused disciplined Bilingual (English/Spanish) Focus portion cost control ServSafe certified Accomplishments Cooked James Beard House Participated The Food Wine Classic Aspen, Colorado Cooked Les Amis d'Escoffier Society Featured numerous local papers Completed Beef 101 Texas A&M Successfully managed kitchen staff 40+ employees high volume dinner services 500 diners night. Experience Company Name City State Executive Chef 07/2014 Current Manage daily operations restaurant staff 35 generates $5 million per year revenue. Supervise training new hires retraining existing staff food presentation techniques. Oversee staff schedules quality control. Regulate inventory controls, food cost (32%) labor cost (8%) kitchen sanitation. Ensure excellence guest satisfaction effective training staff. Company Name City State Executive Chef 12/2013 05/2014 Opened new operation staff 50. Maintained labor cost 8.5% food cost 33%. Implemented training schedule new kitchen staff. Met sales representatives order negotiate prices order supplies. Managed smallwares ordering opening 9,000 square foot restaurant. Butchered steaks steakhouse serves prime, grass-fed Angus steaks. Implemented training schedule broiler chefs knowledgeable different cuts grades meat. Company Name City State Executive Chef 08/2012 12/2013 Changed dining room banquet menus. Assisted overseeing multiple operations Breckenridge-Wynkoop Company. Maintained food cost 27%. Scheduled staff 50 people weekly basis managing labor cost 8%. Increased banquet sales $750,000 $1.5 million within 1 year. Improved overall standard Breckenridge-Wynkoop brand. Created training schedule banquet staff able handle increase business. Company Name City State Executive Chef 11/2011 08/2012 Developed menus: Lunch, Brunch, Happy Hour Dinner. Trained retrained kitchen staff menu items new pre existing. Ordered inventoried entire operation: bar, front house kitchen. Scheduled staff hours assigned duties. Prepared cooked foods types, either regular basis special guests functions. Company Name City State Executive Sous Chef 10/2006 11/2011 Determined food presented created decorative food displays. Met sales representatives order negotiate prices order supplies high-end steakhouse averaged $12 million per year revenue. Managed staff 60. Maintained food cost 33% labor 9%. Demonstrated new cooking techniques equipment staff. Collaborated personnel plan develop recipes menus, taking account factors seasonal availability ingredients likely number customers. Met customers discuss menus special occasions weddings, parties banquets. Monitored sanitation practices ensure employees follow standards regulations. Ordered requisitioned food supplies needed ensure efficient operation. Estimated amounts costs required supplies, food ingredients. Inspected supplies, equipment work areas ensure conformance established standards. Recruited hired staff, including cooks kitchen workers. Instructed cooks workers preparation, cooking, garnishing presentation food. Supervised coordinated activities cooks workers engaged food preparation. Education Associate Arts Culinary Arts Sullivan University City State United States Classes Restaurant Facility Operations Courses in: Food Preparation, Kitchen Management, Patisserie Confectionery, International Cuisine Indiana University City State United States Skills Microsoft Excel Five years experience R.S.I. Proficient MenuLink ShiftNote

CHEF

TECHNICAL PROJECT MANAGER Summary I PMP certified marketing, technical, research project manager. I currently work technical research project manager PMA Media Group. I led projects include: User Research/Testing Product Planning UX Design Graphics Design Web Development Technical Software Creation Online Campaigns (Marketing Strategy Asset Creation) SEO, Analytics, data points. ​I current Project Management Professional certificate working towards Agile Project Management certificate IIBA Business Analyst certification. I lead projects, I also experienced production following areas: Front end web-development UX Graphics Design Web sites SEO Keyword Research Analytics web, social, email Skills Project Management (Including Agile Methodologies) 2.5 Years WorkFront Experience (As well JIRA, Trello, Slack, others) ​Javascript, PhP, Html/Css, VBA, Multiple libraries (Jquery, Angular, etc.) Marketing Strategy audience definition strategy tactics mapping Microsoft Office, high proficiency Microsoft Excel Adobe Analytics Implementation Measurement Proficiency Capable writing User Research scripts Testing plans Conducting Focus groups, usability tests, surveys, testing methods. Work Experience Technical Project Manager May 2017 Current Company Name － City State Lead technical projects PMA Media Group AU credit card division. This includes internal client facing technical solution creation--From finance department tools creation client facing web services creation. I also started help PMA Media implement scrum process technical development, agile approach user discovery. Project Manager Digital Marketing/Web Aug 2014 May 2017 Company Name － City State Lead projects included: Web Development Website Content Creation User Research/Analytics/Testing/SEO UX Design Graphics Design Campaign Marketing Strategy Asset Creation This included management creation many FamillySearch.org's campaigns; including Pioneer campaign, Meet Grandma, Freedmen's Bureau more. Digital Media Analyst Jan 2014 Jul 2014 Company Name － City State Worked clients determine Business Requirements KPIs digital products. We would create measurement strategies websites, apps, email campaigns, social channels. This mostly done Adobe Analytics, ClickTale, Localytics, sometimes Google Analytics well. This included report creation well code implementation. Content Publisher Front End Developer Sep 2013 Jan 2014 Company Name － City State Working clients house content management system, I would create web pages custom style. I would also collaborate marketing strategy behind page created. Language Technical Writer Mar 2013 Sep 2013 Company Name － City State I translated Finnish language bank documents English created simple web pages using HTML/CSS JavaScript. Accomplishments Project Management Professional Certification March 2016 Project Highlights RootsTech.org: https://www.rootstech.org/ (Project Management, Marketing Strategy, Agile Based Sprint Workflow) ​Freedmen's Bureau Campaign: http://www.discoverfreedmen.org/ (Project Management, Marketing Strategy) Multiple Sections Lds.org FamilySearch.org: https://www.lds.org/?lang=eng, https://familysearch.org/

DIGITAL-MEDIA

HR SPECIALIST Summary Energetic Administrative Assistant 30+ years experience high-level executive support roles. Organized professional. Dedicated focused, excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority. Adept managing multiple projects ease using expert time management methods. Highlights Administration/ Accounting/HR. Administration Office support Purchasing, Inventory (PO/PR) Accounting/HR: Payroll Billing Collection Sales Management Marketing Real Estate Leasing Commercial Technical Translations Customer Service certified Strong organizational, verbal written communication skills. Analytical problem solving skills; ability manage priorities work flow. Independent (self-learner). Creative, dedicated, flexible, reliable, detail oriented, innovative team player. Proficient Microsoft Words, Excel, AS400, Outlook. Accomplishments Developed implemented new procedure accounting creating spreadsheet open balances (collection) follow weekly. Helped reduction 30% cost unpaid balances. Experience HR Specialist June 2014 June 2014 Company Name － City State Coordinated regular temporary interviews line management. Conducted reference check vetting potential candidates. Interacted potential employees, notifying application status necessary information complete application process. Assisted various departmental functions payroll, employee relations compensation files, filing confidential documents. Leasing Agent October 2012 April 2014 Company Name － City State Greeting future residents, answering questions regarding leasing, presenting models,. taking applications, following guests' walk-in, filing, taking work-orders,. payments (rent fees). Administrative Assistant September 2006 October 2012 Company Name － City State Supported multiple level management team members (Initiated, coordinated, executed administrative support Branch Managers). Assisted Engineers Project Managers proposals, technical reports, invoicing clients, collections. Compiled information created spreadsheets supervisor review, development implementation department systems procedures needed. Managed supervisors' calendars independently scheduled appointments. Maintained training program, training lists reported anticipated participation levels. Placed calls confirm registrations training programs remind participants event details. Developed strategic operational plan improve work flow re-evaluating priorities, resulting increasing efficiency meet deadlines sending documents. Demonstrated high level professionalism dealing confidential information. Implemented new procedure accounting creating spreadsheet open balances (collection) follow weekly. Helped reduction 30% cost unpaid balances. French Speaking Executive Assistant August 2005 September 2006 Company Name － City State Updated CEO calendar, coordinated meetings French clients. Bookkeeping duties. Ability maintain process clients files. Exhibitor Services Representative August 2004 August 2005 Company Name － City State Assisted Exhibitors orders (office show sites), freight billing, coordinated. foreman set striking exhibitor booths. Payroll Clerk March 1999 August 2004 Company Name － City State Processed payroll weekly 1500 employees (full time, part time, unions) using AS 400 payroll system. Demonstrated accuracy fast pace meet deadlines payroll transmittals Corporate. Audited hours PTO information, processed new hiring, terminations, data changes employee reports. W-2 I-9 new hires, performed various payroll bookkeeping functions. Education BA Administration Commercial Administration 1982 University Grenoble － City France Marketing Commercial English Accounting Work History Company Name Languages Fluent (speaking, reading, writing) English (majored commercial English), French (native). Skills Office support: Accounting, billing, bookkeeping, customer service, employee relations, filing, hiring, HR, Inventory, invoicing, Marketing, meetings, Excel, Outlook, Windows, Word, Payroll, PR, proposals, Purchasing, Real Estate, Sales Management, spreadsheets, supervisor, training programs, Translations, written communication

HR

FINANCIAL ACCOUNTANT Summary CPA Financial Accountant specializing financial reporting analysis. Successful managing multiple licensing royalty reporting international corporations, Disney, Warner Brothers LEGO. Highlights Tertiary qualified: ​ International experience: ​​ Technical proficiency: ​ Master Degree Accounting, CPA Licensed 5+ years' experience financial reporting, management accounting Multi-Cultural/ international team working experienceBilingual English Chinese ERP/Accounting systems Proficiency; Advanced utilization Microsoft Office Suite, especially Excel. Accomplishments The company awarded Disney Warner Brothers top 10 licensee Asian Pacific Region licensee year 2013, 2014, My team awarded board meeting. As chef accountant licensing, I re-modeled Excel controlling summary tool monitor usage minimum guarantee 150 plus individual licensing contracts. Re-modeled divisional comparison P&L. Experience 05/2012 05/2015 Financial Accountant Company Name － City State Financial Reporting Accountable provision accurate, timely efficient financial reports behalf management lodge financial statements (B/S, P/L, Cash Flow Others Specific Reports) within Group also external parties Applying AUS-IFRS Accounting standards Company Accounting Policy across various transactions accounting issues. Royalty Reporting: In charge 150 plus Royalty Reports, Monthly Quarterly reporting Warner, Brothers, Mattel, Disney, Lego etc. global brands; Verify sales reports Licensing Contracts, Royalty Rates, CMF/ BDI, Other Marketing Funds etc. Royalty, Payment Withholding Tax 09/2011 05/2012 Assitant Accountant Company Name － City State Cash flow/ Foreign Currency management Foreign currency Management: Options Swap Management banking function including daily Banking Reconciliation group Accounts. Staff Expense management/ Concur -SAP staff self- report system Company Cards Management Leadership support International Logistic. AP, AR payroll functions Oversees Accounts Payable /Accounts Receivable /Payroll functions, provide training staff. Coordinate International logistic department handle urgent shipping documents. 08/2008 09/2011 Assistant Accountant Company Name － City State Ensuring transactions comply financial policies procedures; Preparing, verifying, processing invoices coding payment documents; Preparing batches invoices data entry ensuring accuracy completeness data; Completing banking invoicing MYOB RMS operating systems; Recording cheques maintaining general ledger; Maintaining accounts receivable payable; 07/2007 08/2008 Front Office Officer Company Name － City State Taking bookings Cash/ Payment handling Actively approaching potential clients promoting selling various products services; Online customer service Customer care Assist office/ administrative tasks. 01/2007 04/2007 Internship Credit Officer Company Name － City State Providing administrative support including filing, printing organising confidential client documents; Handling credit card enquiries corporate clients professional manner; Addressing general client enquiries complaints, ensuring client satisfaction maintained; Assessing credit applications, ensuring details completed accurately correct identification; Gaining knowledge regulations principles commercial banking; Providing advice credit applications various credit products services; Liaising team managers reporting client follow-up requirements; Building rapport clients maintain long term relationships. Education 2010 Master Business Accounting Monash University － City State Australia Continuing education courses focusing Major Changes Accounting Standards, Legal Concepts Tax Analysis seminar 2009 Bachelor Commerce Accounting Finance Victoria University － City State Australia Coursework mainly covered Management Accounting, Financial Accounting, Auditing, Governance Ethics. Professional Affiliations CPA AUSTRALIA Languages English Chinese Mandarin Skills Communication Skills: Taking initiative communication among team members interacting people diverse cultural backgrounds, building excellent client peer relationships. High efficiency: pressuring best way solve problem making contribution business organization. High attention Details: ensuring accuracy completeness particulars, executing corrections errors occur performing thorough reviews necessary documents.

ACCOUNTANT

HR GENERALIST/RECRUITER Summary Human Resource Generalist great communicator negotiator strong conflict resolution skills. Extensive background recruitment retention, mediation records management. Highlights ADP, People fluent, Microsoft Offices, Interviewing expertise Performance management strategies Benefits administrator Employee relations Benefits administrator Manager coaching training HRIS applications proficient Payroll expertise National Human Resources Association Event management Employee handbook development QuickBooks proficiency Alternative Dispute Resolution (ADR) Staffing recruiting professional Accomplishments Led Staffing Planning Committee [Number] years.Introduced first passive Open Enrollment process.Human Resources Reduced employee turnover 10%. Experience HR Generalist/Recruiter January 2013 January 2015 Company Name － City State January 2013 January 2014 Strategize management recruitment needs (over departments) Build strong relationships candidates, hiring managers ensure high level customer service. Keep hiring managers informed throughout recruitment process salaried non-salaried employees. Co-authored recruitment transfers process better onboarding applicant experience Maintained accurate detailed record employee customized database pre-employment screening Interpret company policies procedures new hires Provided mentoring job coaching temporary permanent employees Negotiate/ analyzed compensation make recommendations salaried non-salaried employees Create metric reports HR director well staffing reports Clinical Associate Director Coach advise employees regarding HR programs, practices procedures Plan, manage communicate special projects programs employee recognition, wellness, benefits, recruiting performance management, employee surveys Resolves employee concerns related health welfare plans functioning liaison various insurance carriers Collaboratively efforts Training IT department train orientate new hires within organization. Human Resource Administrator January 2006 January 2012 Company Name － City State Managed recruitment applicant tracking system (moved candidates appropriate workflow, creating closing job posting) Managed new hire onboarding, coordinating and/or conducting new hire orientation ensure paperwork 100% compliance federal state regulations Provided recruitment metrics reports compile reports HRIS database HR Business Partner Assisted administering adhering existing policies procedures (e.g., Employee Handbook Policies Procedures manuals), providing training, mentoring coaching Managed annual employee benefits open enrollment (coordinated logistics benefit vendors as; Aetna, Harford, Vanguard) sites throughout US Created HR processes HR Business Partner (temporary staffing, tuition reimbursement, full cycle recruitment) Involved annual performance management process including merit increases (tracked/monitored, rewrite job descriptions, ensure appropriate approval flow make changes) Maintained relationships staffing vendors temporary employees Point contact 1000+ US based employees regarding benefits, policies procedures. Assisted resolving personnel-related problems Addressed employee relation concerns exit interviews Responsible leave administration, including FMLA discretionary leave tracking notifications, coordination paid time off, disability programs, and/or health benefits, well return work protocols. Assistant Store Manager January 2005 January 2006 Company Name － State Managed exempt nonexempt employees (6-8 staff members) Contributed team effort accomplishing related results needed Helped customers providing information, answering questions obtaining merchandise requested Attracted customers originating display ideas Constructed assembled prefabricated display properties Assembled product displays windows showcased sales floor Evaluated competition visiting local competitor stores (gathering information style, quality, prices competitive merchandise). Education Masters Administrative Science June 2013 Fairleigh Dickinson University － City State B.S Economic 2005 Economic A.A Liberal Arts 2002 Liberal Arts Skills ADP, benefits, closing, Coach, coaching, competitive, customer service, database, hiring, HRIS, HR, insurance, logistics, Director, mentoring, windows, performance management, personnel, Policies, processes, protocols, quality, recruiting, recruitment, sales, staffing, workflow

HR

INFORMATION TECHNOLOGY SPECIALIST (WEB), GS-11 Career Overview Objective IT Specialist, GS-2210-9 (CUSTSPT) NOC Merit-2016-0031 Experienced Systems Analyst diverse industry experience government, maritime, forestry, research development. Professional expertise includes systems applications, disaster recovery planning, customer services, including remote, phone local one one. Qualifications Excellent communicator Adopts technology business needs Stays current technology Excellent interpersonal skills MS SharePoint, MS Access MS Office, Adobe Suite OS(s) Windows, Linux, Mac Skype, WebEx, Adobe Connect, MS Lync Technical Skills Skills Experience Total Years Last Used Level I, II III customer Support Regional System Manager 5 September 2014 System installs upgrades agency software System Admin 5 September 2015 Accomplishments Awarded Forest Service, Pacific Northwest Research Station, developing publishing innovations, multiple website support, championing SharePoint. Also, awarded superior performance 2013. Awarded Forest Service, Pacific Northwest Research Station, delivering superb computer assistance Communication Application Program, demonstrated outstanding support maintenance stations' websites, demonstrating extra effort updating research related databases, researching new media sources e-pubs station's publications. Key developer supporter new Regional Examination Center(REC) Merchant Mariner database, widely adopted several REC's across United States, U.S. Coast Guard. Work Experience Company Name City State Information Technology Specialist (Web), GS-11 08/2013 02/2016 Over two years planning, coordinating, identifying business research functions, resources services working Forest Services' Climate Change Resource Center (CCRC). Coordinated testing improvement Chief Information Office (CIO) Virtual Machine Primer training guide, use Forest Service IT specialist, transform web services Content Management System, using Drupal Linux platform. Established prototype site training web team members, preparations migration new content management system. Instrumental researching, planning collaborating teams Forest Service increase knowledge base Drupal, SharePoint eBooks PNWRS, R&D members CIO/WO levels. Apply federal, department, agency web regulations policies. Trained program departments use MS SharePoint collect files, data, publications, agency policies one central hub. Ensure material presented compliance copyright requirements section 508 Rehabilitation Act. Company Name City State Computer Assistant, GS-5 03/2010 08/2013 Managed internet intranet sites. Created modified publication database entries within Forest Services' Research Information Tracking System (RITS). Administered SharePoint sites. Provide group one-on-one training staff new site owners. Converted print publications eBook format eReaders, including: embedding video audio media clips. Company Name City State Computer Department Intern 09/2008 06/2009 Designed proto-typed web-based, IT assets inventory tracking system, using Linux, Apache, MySQL, PHP, HTML, CSS. Assisted levels school districts technical staff, projects day day operations. Planned deploying technology teachers students Camas School District, including software migration, computer server upgrades. Establish fleet Linux OS laptops, saved school district $250,000, repurposing old laptops marked recycled. Assist Citrix software, MS Office, Adobe Suite, Linux based Ubuntu applications. Installed, maintained repaired network hardware/software multiple-campuses. Setup 80 media presentations carts sound systems classes, working normal work hours weekends minimize downtime classrooms. Company Name City State Database Intern 06/2008 08/2009 Create patient tracking system using MS Access relationship database help market naturopathic clinic. Company Name City State Office/Building Manager 01/2005 10/2005 32-hour work week Managed church office, created correspondence newsletters Scheduled setup satellite seminars media presentations. Coordinated building use Homelink River charter school, provide safe functional classrooms facilities. Scheduled supervised events church school. Company Name City State Geek Squad Tech 10/2004 12/2004 Geek Squad Tech Assist customers troubleshooting computer problems, technical questions. Upgrade hardware software, removed viruses-spyware, sold computers accessories, setup new computers BestBuy specifications quick sales. Company Name City State Marine Science Technician, E-6 11/1984 05/2004 Provided level I, II, III IT support Regional System Manager 400 workstations, across multiple Coast Guard campus, remote field stations, facilities ships. Provided training assistance system operators units problem solving, daily operations, including system backups, user profile setups, user support. Displayed courtesy strong interpersonal skills customer interactions. Built maintained successful relationships service providers, dealers consumers. Assisted customers technical issues via email, live chat telephone. Created supported multiple MS Access databases track business needs. Education Training Master Science Management Organizational Leadership 08/2015 Warner Pacific University City State USA Management Organizational Leadership Certification ITIL Foundation 2016 New Horizons City State USA Bachelor Science Technology 06/2009 Eastern Washington University City State USA Technology Site Builder Theming Drupal, Content Management 08/2012 OpenSourcery City State USA Additional Skills Web, Content Management Systems, team collaborator/facilitator, innovator inspection, audits, presentations, researcher, self-starter,T1, problem solver

INFORMATION-TECHNOLOGY

MARKETING AND SPECIAL EVENTS COORDINATOR Summary Detail oriented, organized personable Event Coordinator relocating West Coast. In depth understanding value planning confirming details events ensure success. Brings 6 years experience lessons learned ensure elements event come together smoothly. Core Qualifications Vendor subcontractor negotiations/relations Combination big picture thinking attention detail Relationship building Prioritization Clear communications parties Time line required actions successful event Skills Desktop Publishing Software: Microsoft Office Suite Tech savvy able learn new software quickly efficiently Experience 01/2010 Current Marketing Special Events Coordinator Company Name － City State Plan manage weekend seminars, social retreats, fundraisers gala dinners concept completion. Design marketing materials, brochures fliers conferences events. Developed marketing strategy based knowledge establishment objectives market characteristics. Maintain update company website daily basis. 08/2009 12/2009 Special Events Public Relations Intern Company Name － City State Worked media planning corporate budget management. Created maintained company's calendar events. Communicated many vendors publications PR events Assisted planning retail wholesale events nationwide. 05/2009 08/2009 Bronx Central Park Zoo Special Events Intern Company Name － City State Shadowed Special Event Coordinator multiple special events Annual Gala Corporate Outings. Assisted event sales manager walk-throughs day-of-event logistics. 11/2007 02/2008 Public Relations Intern Company Name － City State Expanded website traffic implementation public relations support. Contacted potential clients internet blogging. Represented promoted company potential clients media related event. 09/2006 06/2009 Assistant Manager Company Name － City State Pitched creative original ideas clients regular basis potential events. Met customers needs fast paced environment maintain positive client relationship. Designed built samples events arrangements sale. Education 2009 BBA Fashion Marketing Special Events LIM College － City State GPA: 3.74 Magna Cum Laude Sigma Beta Delta International Honors Society Member

PUBLIC-RELATIONS