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EXECUTIVE CHEF Professional Summary A Dynamic accomplished catering food service professional prior work social corporate markets. Notable successes large scale event planning, food production, food preparation menu development. Currently seeking management position food service. Skills Conflict Resolution Leadership Skills Staff Training Premier Ordering FMS(Food Management Systems) Hospitality Suite Payroll scheduling ServSafe Certification High energy Vendor relations Sysco/U.S Foods Performance assessments Menu planning Problem-solving Strong work ethic Work History Executive Chef 06/2016 Current Company Name – City State Inventoried food, ingredient, supply stock prepare plan vendor orders. Hired, trained managed kitchen staff, including employee development, issuing disciplinary action conducting performance reviews. Incorporated customer feedback experimentation creation new signature dishes. Monitored linework processes ensure consistency quality, quantity, presentation. Generated employee schedules, work assignments determined appropriate compensation rates. Ensured personnel safety, kitchen sanitation proper food handling storage. Planned promotional menu additions based seasonal pricing product availability. Executive Chef 01/2015 03/2016 Company Name – City State Consistently verified kitchen staff followed recipes portioned serving guidelines correctly. Actively participated staff meetings operated effective management team leader. Identified opportunities increase revenue, decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction. Worked nutritionist doctors develop proper meals patients special needs. Responsible weekly cleaning schedule submitting cleaning reports management. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Executive Chef 08/2012 01/2015 Company Name – City State Collaborated closely Food Beverage Director conduct staff meetings resolve service, product personnel issues. Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Established maintained open, collaborative relationships kitchen team. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Enforced appropriate work-flow quality controls food quality temperature. Consistently tasted, smelled observed dishes ensure visually appealing prepared correctly. Responsible managing food production high volume $15 million account. Sous Chef/Interim Executive Chef 01/2009 08/2012 Company Name – City State Inspected dining serving area ensure cleanliness proper set up. Instructed cooks staff preparation, cooking, garnishing presentation food. Responsible managing food production high volume $3 million account. Responsible managing employees BOH FOH daily. Experience managing branded retail locations. Responsible keeping inventory levels ordering products compliance. Assisted training accounts area new FMS system. Developed menus, pricing, special food offerings increase revenue customer satisfaction. Effectively managed kitchen staff banquets, catered events. Kitchen Supervisor 06/2005 06/2009 Company Name – City State Delivered quality service providing warm welcoming environment. Maintained clean dining room, lobby service areas times. Ensured compliance relevant regulatory employment rules standards. Updated daily logs, computer tracking systems relevant documentation. Operated kitchen equipment adeptly. Followed proper standards product freshness, food safety, weights measures, refrigeration sanitation. Kitchen Manager 06/2005 08/2008 Company Name – City State Responsible ordering food service products. Created implemented HACCAP program food safety. Created implemented inventory program assist restaurant ordering organization. Managed food production managed kitchen staff. Trained staff proper cooking procedures well safety regulations productivity strategies. Security Police/E4 Senior Airman 05/2000 10/2005 Company Name – City State Commanded operations post, including personnel, weapons equipment. Coordinated training schedules filed crucial administrative paperwork. Led military police teams support battlefield operations. Certifications ServeSafe Certified Focus portion cost control Knowledge Food Service Management Focused disciplined Conflict Resolution techniques Knowledge Premier Ordering Assisted training roll FMS 4.0 Featured Entertaining Sodexo Mediterranean Culinary Creations Kitchen staff training Education Associate Arts Culinary Arts 2005 Savannah Technical University City State Majored Culinary Arts Minored Sanitation Graduated 3.5 GPA Graduated Top 10% Class Food Preparation, Kitchen Management, Patisserie Confectionery, International Cuisine 2002 United States Air Force City State Security Police/Culinary Course work leadership skills. Emphasis training Military Police. Skills administrative, Premier, Conflict Resolution, cooking, cost control, customer satisfaction, Staff Training, Focus, food safety, Inventory, inventory levels, leadership, Leadership Skills, team leader, Director, managing, Market, meetings, weapons, personnel, Police, pricing, producing, purchasing, quality, receiving, retail, safety, work-flow Additional Information Accomplishments Contest Winner 2011 Entertaining Mediterranean Sodexo New Recipes Contest. Catered The 2013 Kentucky Derby Two time Legendary Service Award Winner First receive double gold score National Food Service Audits two years straight.

CHEF

CLAIMS SERVICE SPECIALIST Professional Summary Medical Billing Specialist 3 years experience fast-paced, multiple client medical billing company. Researched denied claims submitted appeals. Familiar health billing collections. Advanced knowledge claims processing pre-authorizations. Skills Medical terminology expert ICD-10 (International Classification Disease Systems) Billing collection procedures expert Hospital inpatient outpatient records Inpatient records coding proficiency Outpatient surgery coding specialist HCPCS Coding Guidelines Familiar commercial private insurance carriers Insurance collections procedures DRG PC grouping Understands insurance benefits Research data analysis Close attention detail Adept ulti-tasker Office support (phones, faxing, filing) Excellent verbal communication MS Windows proficient Customer service award Skilled trainer Excellent time management skills Microsoft Outlook, Word Excel MS Office expert Supervisory training Accomplished leader Resource management expertise Knowledge Medicare statutes regulations Work History Claims Service Specialist 10/2013 06/2014 Company Name – City State Filed claims per NextGen system Discussing coverage's liability insured, claimant, body shops. Also spoke lienholders medical providers. Typing data entry Obtaining police reports determine liability claims Reviewing estimates correspondence faxed, mailed, emailed in. Issuing payments scheduling rental reservations insured claimants. Precisely completed appropriate claims paperwork, documentation system entry. Correctly coded billed medical claims various hospital nursing facilities. Verified patients' eligibility claims status insurance agencies. Performed qualitative analysis records ensure accuracy, internal consistency correlation recorded data. Interacted providers medical professionals regarding billing documentation policies, procedures regulations. Accurately posted sent medical claims. Submitted electronic/paper claims documentation timely filing. Claims Specialist 10/2011 07/2012 Company Name – City State Correctly coded billed medical claims various hospital nursing facilities. Meticulously identified rectified inconsistencies, deficiencies discrepancies medical documentation. Diligently filed followed third party claims. Determined prior authorizations medication outpatient procedures. Pre-certified medical radiology procedures, surgeries echocardiograms. Researched questions concerns providers provided detailed responses. Reviewed, analyzed managed coding diagnostic treatment procedures contained outpatient medical records. Researched CPT ICD-9 coding discrepancies compliance reimbursement accuracy. Actively maintained current working knowledge CPT ICD-9 coding principles, government regulation, protocols third party requirements regarding billing. Managed collections claims unpaid bills estates debtors. Accurately posted sent medical claims. Submitted electronic/paper claims documentation timely filing. Performed billing coding procedures ambulance, emergency room, impatient outpatient services. Precisely evaluated verified benefits eligibility. Responded correspondence insurance companies. Identified resolved patient billing payment issues. Confidently adeptly handled claim denials and/or appeals. Evaluated patients' financial status established appropriate payment plans. Reviewed resolved claim issues captured TES/CLAIMS edits clearing house. Examined patients' insurance coverage, deductibles, possible insurance carrier payments remaining balances covered policies applicable. Updated patient financial information guarantee accuracy. Subject Matter Expert 07/2012 10/2013 Company Name – City State Initiated audit process evaluate thoroughness documentation maintenance facility standards. Created maintained computerized record management systems record process data generate reports. Supervised 15+ claims specialist answered work-related questions via chat instant messaging system Took escalated calls providers providing excellent customer service solving claim related problems. Manually reprocessed claims accuracy sent back facilities questions denials non-payment. Cross-trained backed customer service managers. Solved unresolved customer issues. Assumed ownership team productivity managed work flow meet exceed quality service goals. Identified individual development needs appropriate training. Effective liaison customers internal departments. Defused volatile customer situations calmly courteously. Healthcare Agent Education Associate Science Medical Billing Coding Current Central Piedmont Community College City State Coursework Business, Accounting Healthcare Administration Coursework Healthcare Management Coursework Healthcare Administration Coursework Medical Front Office Assisting High School Diploma 10 2007 Skills accounting, benefits, billing, communication skills, customer satisfaction, customer service, customer service training, data entry, focus, insurance, listening, Medical Billing, police, problem resolution, Coding, Read, scheduling, supervisor, Typing, type

HEALTHCARE

DIGITAL DESIGNER Summary Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name, The description posted studio assistant parallels interests qualifications perfectly. With background art psychology, I confident I would make successful creative studio assistant. Having worked non-profit organization CountyArts, I exposed number aspects art world. My experience artist assistant Museum Art demonstrates capability working others creative process production meeting challenges presented me. Also, education psychology allowed learn nuances people provided good investigative analytical skills suit needs customer assistance. I would appreciate opportunity make substantial contribution exploring business applied art design firm. I welcome opportunity meet discuss candidacy call next week see might arrange time speak. Thank time consideration. Sincerely, Signature FirstName LastName Ethan Araya Cover Letter Graphic Arts Highlights Microsoft Office (Word, Excel, PowerPoint, Access) Experience Digital Designer Company Name Many designs High School, posted around school. Made many portfolios, animated designs. Created posters, 2 dimensional designs. Technical Director July 2009 April 2011 Company Name Implement new enhanced methods processes processing, testing, manufacture nanotechnology materials products. Collect compile nanotechnology research engineering data. Supervise provide technical direction technicians engaged nanotechnology research production. Assemble components, using techniques interference fitting, solvent bonding, adhesive bonding, heat sealing, ultrasonic welding. Sr. Technical Engineer January 2007 July 2009 Assisted civil engineers several key government projects involving roadway designs improvements, solutions easing traffic congestion replacement deteriorating bridges. Handled cost-of-materials estimations, report document tracking, project documentation, on-site project visits, invoice/agreement verification building permit applications. Gained experience blueprint reading, well preparation maps plans. Edit. Education High School Diploma 6 2006 Elky High Elklan Oregon Bachelor Science Civil Engineering 3 2010 Foothill University － City State GPA: Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters) Activities: Member, American Society Civil Engineers Emerging Green Builders (EGB) Civil Engineering Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters) Activities: Member, American Society Civil Engineers Emerging Green Builders (EGB) Engineer Training (EIT) Certification Knowledge engineering theories, principles, specifications standards. 1 2012 City State North Bergen High School GPA: Received Honors art classes every year. 2nd honors basic drawing, digital art 1. First Honors digital arts 2. Received Honors art classes every year. 2nd honors basic drawing, digital art 1. First Honors digital arts 2. Personal Information A 76th street, 07047 Dear Ms. Gina Lucia The adds posted website mactches qualifications graphic art. I remarkable skills digital, graphic arts, I would make great designer in, field. I've much experience graphic, digital art High School, posted artwork website. This skill taught many things creativity. When I make art design I notice I creating life blank piece paper. To making art bringing creativity life, also give kind emotions it. I worked many people experience me, already started work you. If speak tell designs. I hard worker, I always best get job done. I hope given thought allowing work you. Hopefully chance speak person next week. Thank time, consideration. Sincerely, Ethan Araya Ethan Araya Languages Can read speak German French. Skills arts, blueprint reading, bridges, Computer experience, direction, documentation, Edit, Engineer, English, French, German, government, Graphic, materials, Access, Excel, Microsoft Office, PowerPoint, Word, posters, processes, read, research, Spanish, welding Additional Information 210A 76th street, 07047 Dear Ms. Gina Lucia The adds posted website mactches qualifications graphic art. I remarkable skills digital, graphic arts, I would make great designer in, field. I've much experience graphic, digital art High School, posted artwork website. This skill taught many things creativity. When I make art design I notice I creating life blank piece paper. To making art bringing creativity life, also give kind emotions it. I worked many people experience me, already started work you. If speak tell designs. I hard worker, I always best get job done. I hope given thought allowing work you. Hopefully chance speak person next week. Thank time, consideration. Sincerely, Ethan Araya Ethan Araya

DESIGNER

AN ACCOUNT CUM FINANCE MANAGER Summary I team-oriented Accountant prepares clear, comprehensive financial reports executive-level management.I work Account Manager India private sector company also worked financial sector only. Right now, I looking entry level position based study United states. Highlights From 1st March, 2016 Key Skills Familiar vast array Finance activities management skills. Knowledge basic computer knowledge like MS Office, Word Power point. Accounts Auditing General Administration Basic Computer Costing Knowledge, Tally 7.2 9 ERP Analytical reasoning Financial statement analysis Strength regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert Financial planner Complex problem solving Effective time management Excellent managerial techniques General ledger accounting Expert customer relations Superior research skills Advanced computer proficiency (PC Mac) Accomplishments Accounting Skills Operated computers programmed accounting software record, store, analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. I also vast knowledge Taxation laws policies. Experience An Account Cum Finance Manager 05/2010 － 05/2014 Company Name － City State Gujarat Education Board. Grand Project Investment Pattern Investor Diversification Portfolio Management recession Period Jan March, 2009 Summer Training 1)TITLE: "Inventory Management" To know Inventory level manufacturing company 4)DURATION:- Two Months May July 2008 Projects Job experience I work RB Cars Pvt. Ltd. As Account Cum Finance Manager since Last 4 Years 1 Months Business Maruti Suzuki Authorised Dealer Trading Services. Duration Since June 2010. Handling kinds Account Finance Activities. Maintain two types Accounts like Norms per Income Tax Maruti Suzuki India Ltd. I also take part take decision Top Management Long term planning fund business. Prepare Documentation required TA Inventory funding Doing bargaining financial institution Interest rate borrowing business. Responsible Vat assessment, prepare provisional balancesheet. Other works done Previous Company per previous Job profile. Handle kinds Tax Related activities like Service Tax, Tds, Vat, Income Tax etc. Issue C forms activities related 402 403 forms. Also filing Return Service Tax, TDS Vat. Maintain stock made statement cash credit purpose bank. Job experience 1 year 7 months "Ratnaveer Stainless Products Pvt Ltd" Post Account Finance Executive. Business Exporter Manufacturer Stainless steel washer fasteners. Duration Since August 2008. Account cum Finance Executive 01/2008 － 04/2010 Company Name － City State Account cum Finance Executive 01/2008 － 04/2010 Company Name － City State Account Finance Executive General Ledger scrutiny. Looking Purchase bills, checking verification bills. Looking sales, Preparing sales report daily basis. Checking Verification supplier, contractors transporter bills. Checking verification Expenditure bills. Maintain Daily Stock. Booking Foreign inward Remittance Buyer's Credit Payment Doing Audit Monthly Basis. Basic Finance Knowledge related LC Export Packing credit Limit. Knowledge Bank Guarantee Buyer's credit. Knowledge related Forward contract. Monthly payment service tax, Tds vat. Prepare Direct Indirect expenses statement costing. Management Accounting Preparing liabilities statements provision expenses. Make Credit Debit note. Scrutiny debtor's outstanding balance. Preparing Bank Reconciliation Statement Preparing Monthly, Quarterly, Yearly Sales Tax Return. Preparing Quarterly TDS Return. Issue TDS Certificate. Done Forex Entry daily basis. Issue Collect "C" form. Finalization Accounts/ Audit Assisting senior finalization accounts preparing Profit Loss accounts Balance Sheet. Hobbies Playing cricket, Traveling Languages English Hindi Gujarati Achievements/ Extracurricular activities: From summer project I learned actual processes manufacturing company maintain strong relationship seniors sub-ordinate corporate sector. From Grand project I concluded thumb rule shown relation risk age dependent other. I also got many certificates, Medals Cash prizes Sports Education college well school level. Education March 2015 Devry University M.S Accounting Accounting U.S.A) Pursuing April 2013 Certified Public Accountant (CPA)(Part Time) May 2009 ICFAI University Gujarat University Master Business Administration (MBA) Finance Finance April 2007 Gujarat University Bachelor Of Commerce (B. Com) March 2004 Gujarat Higher Secondary Education Board HSC Commerce Commerce Personal Information Citizenship Indian Date birth 13th October 1986 Contact e-mail patelsujaym54@yahoo.com Permanent Address 12, Girdhar Nagar Society, At Po. Ta. Savli, Dist. Vadodara- 391770, Gujarat, INDIA Profile Additional Information Citizenship Indian Date birth 13th October 1986 Contact e-mail patelsujaym54@yahoo.com Permanent Address 12, Girdhar Nagar Society, At Po. Ta. Savli, Dist. Vadodara- 391770, Gujarat, INDIA Profile Handle organization Activities Related Field Skills Accounting, Auditing, balance, Balance Sheet, Bank Reconciliation, Basic, C, computer knowledge, Costing, Certified Public Accountant, CPA, Credit, Debit, Documentation, English, ERP, filing, Finance, financial, Forex, forms, General Ledger, Hindi, Inventory, Inventory Management, management skills, MS Office, works, Problem solving, processes, Profit, quick, Sales, Tax, TDS

FINANCE

ACCOUNTANT Professional Summary Current Accountant City Alexandria 15 years experience accounting industry. Knowledge governmental accounting procedures, financial statement preparation, general ledger activity, budget preparation analysis, bank reconciliations, accounts payables receivables, payroll, fixed assets, tax preparation audit procedures. Skills 15+ years experience Accounting Bookkeeping Services Financial statements, Bank reconciliations General Ledger expertise Flexible team player Responsible, Concise Detail Oriented Microsoft Word, Excel, Access, PowerPoint, Outlook expertise Banner Finance, Xtender, Asset Keeper Pro QuickBooks Software proficiency Work History Accountant Aug 2013 Current Company Name City State Help prepare Financial Statements Bank Reconciliations. Responsible Accounts Payable Fixed Assets City Alexandria. Perform accounts payable functions governmental expenses. Manage vendor accounts prepare 1099s contract labor. Prepare, Record Journal Entries, Reconcile Asset accounts, including surplus, depreciation expense, purchase, addition new assets. Organize new asset tagging yearly department assets counts. Organize carry efficient month-end, quarterly year-end processes. Record journal entries perform accounting accrual basis year end procedures. Work closely GOHSEP gain reimbursement expenses Hurricanes Katrina, Rita, Gustav Isaac. Maintain integrity general ledger, including chart accounts. Accountant Aug 2009 Feb 2013 Company Name City State Preparation Analysis Hospital Financial Statements. Investigate resolve discrepancies financial statements tight deadlines. Compile general ledger entries short time schedule nearly 100% accuracy. Analyze monthly balance sheet accounts record journal entries corporate reporting. Accountant Jan 2006 Apr 2008 Company Name City State Prepare File tax returns individual, partnership, corporate, tax exempt clients. Prepare LLC Corporate monthly payroll Quarterly Reports. Generate financial statements facilitate account closing procedures month. Accountant Jan 2003 Aug 2004 Company Name City State Prepare individual, partnership, corporate fiduciary tax returns. Audit governmental, for-profit profit entities. Uphold strict confidentiality protocols client details tax return information. Education Bachelor Accounting 2002 Northwestern State University Louisiana City State Graduated Magna Cum Laude Phi Kappa Phi Honor Society CPAExcel Scholar Dean's List entirety College. George H Rothschild Scholar Alpha Lambda Delta Honor Society Skills Advanced bookkeeping skills Accounting bookkeeping Financial statement analysis Tax return filing GAAP understanding Bank reconciliations balancing Flexible team player Microsoft Word, Excel, Access, PowerPoint, Outlook Asset Keeper Pro Software QuickBooks Software Fixed Asset Solutions Software Creative Solutions Bookkeeping Software HOST Software Document Manager Software ProSystem, UltraTax, Lacerte Tax Preparation Software Work History Accountant Aug 2013 Current Company Name City State Help prepare Financial Statements Bank Reconciliations. Perform accounts payable functions governmental expenses. Manage financial departments responsibility Accounts Payable Fixed Assets. Manage vendor accounts prepare 1099s contract labor. Reconcile Asset accounts review materials, including surplus, depreciation expense, purchase recording new assets. Organize carried efficient month-end, quarterly year-end processes. Provide journal entries perform accounting accrual basis year end procedures. Prepare documents reports using advanced software proficiencies. Generate submit invoices based upon established financial schedules. Maintain integrity general ledger, including chart accounts. Partner auditors prepare yearly audits ensure compliance governmental tax guidelines. Review improve accounting systems processes meet business needs maximize effectiveness operations. Review accounting structures procedures regular basis identify areas need improvement. Accountant Aug 2009 Feb 2013 Company Name City State Preparation Analysis Hospital Financial Statements. Responsible Budget Forecasts Quarterly Basis. Investigate resolve discrepancies financial statements tight deadlines. Compiled general ledger entries short schedule nearly 100% accuracy. Analyzed monthly balance sheet accounts corporate reporting. Accountant Jan 2006 Apr 2008 Company Name City State Prepared Filed tax returns individual, partnership, corporate, tax exempt clients. Responsible Budget Forecasts Quarterly Basis. Prepared Managed LLC Corporate monthly payroll Quarterly Reports. Utilized accounting software issue tax returns prepare consolidated reports. Generated financial statements facilitated account closing procedures month. Accountant Jan 2003 Aug 2004 Company Name City State Prepared individual, partnership, corporate fiduciary tax returns. Audited governmental, for-profit profit entities. Utilized accounting software issue tax returns prepare consolidated reports. Upheld strict confidentiality protocols client details tax return information.

ACCOUNTANT

FINANCE MANAGER Summary Assist organization benefit extensive experience Accounting, training auditing, contract bid preparation negotiations. Over forty years experience accounting including Controllerships, Accounts Payable, Payroll, Government Contracting, Auditing, Cost Accounting, Budgeting, Subgrant Contracting. Organizations I worked include Manufacturing Service Companies as, Sandia National Laboratory, State Nevada WIC Program Office Navajo Economics (ONEO). Performed many special projects, included preparation budgets, preparation Cost Accounting Systems including Cost Accounting System Disclosing Statements, CAS cost impact statements. Assigned liaison DCAA, DCMA CDCMA, costing system reviews, evaluation cost proposals, defective pricing reviews. Accomplishments Hexcel Corporation representative Aerospace Industries Association (AIA) Cost Principles Committee. Worked AIA Committee recommending rewrite 48CFR15 refine definition determination commercial pricing provisions. The committee recommendations part current regulations. Developed computer models, using Excel, provide plant bidding models corporate home office allocations plants. Train Government Contracting Plant Controllers contract accounting bid processing. American Legion Fernley Post 37 Adjutant 3 years. Experience Finance Manager April 2004 June 2011 Company Name － City State Responsible development/monitoring program budgets; Plan organize program accounting, review evaluate costing reports, budget status, leases, contracts, sub grants identify problems/trends. Train state accounting staff auditing sub grants costing methods. Owner March 2001 August 2004 Company Name － City State Auditing Alameda County Fair Food Vendors conformance contact terms. Audit included Cash sales reporting use undercover shoppers. Reporting included reporting daily sales volume undercover shopper's findings Fair Management 50 vendors. Sales reports used determining vendor's final space rental based Sales Volume. Director January 1988 January 2001 Company Name － City State Responsibilities included review Government contract proposals including supportability direct cost rates cost accumulation methods eight plants. Company negotiation representative DCAA, CACO, DCMA Prime contractors defending contract costing methodologies. Hexcel's Chief Financial Officer representative plants regarding Government contracting costing issues. Prior assuming Director position, I Served two years manager contract accounting proposal preparation B2 Bomber material manufacturing contracts, three years manager corporate home office allocations divisions assigned additional duties manager company accounts payable payroll systems staff eight employees. Resolved $8 million accounts receivable issues related sales B2 Bomber material Northrop Corporation. Senior Special Projects Auditor January 1979 January 1987 Company Name － City State Performed contractor cost proposal reviews bids related materials, service construction contracts awarded REECO Operations Maintenance (O&M) contract Department Energy (DOE). Performed various operational audits, special project audits trained junior audit staff members. Assigned Managing Auditor negotiator Construction change orders Tonopah Stealth Fighter Training base After completion construction assigned operation audits supervisor. Operational audits included Salvage Sale Operations, food-purchasing procedures, housing operations. Assigned REECO liaison USAF Office Special Investigations (OSI) DOE-Inspector General investigations Hot Line fraud assertions Tonopah Fighter Training Base. Controller January 1978 January 1979 Company Name － City State Performed controller functions privately owned fire company contracted several major cities counties Arizona Tennessee. Staff included four accounting personnel accounts payable, payroll, accounts receivable general accounting. Controller January 1976 January 1977 Company Name － City State Approved two CPA firms ONEO Board assume Controllers function. Responsibilities included supervision computerized Fund Accounting system, streamlining accounting functions training reservation residences operation computerized system accordance GAAP. Reduced accounting/computer staff thirty-four twenty-six employees. Decreased annual audit fee 40% staff prepare audit schedules. Education Bachelor Science Accounting 1966 University Albuquerque － City State GPA: Graduated Cum Laude Accounting Graduated Cum Laude Skills Accounting, general accounting, accounts payable, accounts receivable, Auditing, budgets, budget, contracts, controller, CPA, Financial, Government, grants, home office, Director, Managing, materials, Office, negotiation, negotiator, OSI, payroll, personnel, Prime, proposals, proposal, proposal preparation, purchasing, reporting, Sales, supervisor, supervision Professional Affiliations American Legion Department Nevada Children Youth Chairman. Developed implemented Hear Today-Learn Tomorrow program American Legion Children Youth Program supports families help obtain hearing aids hearing impaired children. Nevada American Legion representative National Children Youth Committee. Memberships American Legion Department Nevada Hear Today-Learn Tomorrow Program Chairman. Associate member American Bar Association (ABA)until 2002.

FINANCE

HR COORDINATOR Summary Certified Human Resources Professional extensive employee relations experience full range functions, well success simultaneously managing multiple projects. Highlights Employee relations Compensation administration Personnel records maintenance New hire orientation Hiring retention Training development Compensation/payroll Staffing recruiting professional Off-boarding Interviewing expertise Performance management strategies Benefits administrator Employment law knowledge HRIS applications proficient Employee handbook development New employee orientations Human resources audits Maintains confidentiality HR policies procedures expertise Human resources management Excellent interpersonal coaching skills Certified Professional Human Resource Management Accomplishments Revamped orientation process new hires, implemented company-wide. Led Staffing Planning Committee [Number] years. Introduced first passive Open Enrollment process. Experience 03/2013 Current Company Name City State HR Coordinator Manage recruitment, selection, staffing process full time employees. Manage employee orientation onboarding process full time employees. Maintain job classification system including job descriptions; defining objectives, responsibilities, salary information benchmarking. Develop, administer manage personnel policies, procedures programs City. Advise managers, supervisors, employees labor contract, employment law, policies procedure matters. Respond inquiries managers, supervisors, employees, investigate complaints, provide conflict resolution. Works departments regarding employee issues, recommending appropriate actions involving employee performance, behavior, productivity, etc. Completes duties related compensation, benefits, performance management. Manage City's safety workers' compensation processes. Serve Chair City's Benefit, Safety, Wellness committees; provide direction committees; ensures compliance mandated safety training; develop wellness safety programs meet strategic goals City. Develop procedures managing employee leaves absence light duty. Administer leave absence programs include FMLA, Salary Continuation, Parenting Leave, Military Leave, etc. Ensure compliance employment law related regulations. Conduct research; prepare reports recommendations complex issues projects. Lead special projects related human resources initiatives, including software technology implementation, process improvements, internal training programs, on-boarding process, exit interview process, etc. 11/2012 12/2012 Company Name City State Independent HR Contractor Assisted Human Resources internal employee website mapping project. Site used employee benefits well company information. Assisted Human Resources internal employee website mapping project. Site used Room Board sales staff. 04/2005 07/2010 Company Name City State Human Resource Assistant/ HR Generalist Screened applicants internal external positions, coordinated prepared interview schedules information packets, sent offer letters, verified paperwork. Staffed contractor positions well facilitated orientation contract employees. Conducted new hire orientations new employees. Worked levels management Employee Relations issues. Conducted exit interviews processed required termination paperwork presented common themes upper management. Provided training communication employees HR programs, benefits, processes employment related issues. Administered leaves absence, short term disability, worker's compensation. Managed tuition reimbursement program. 11/2003 10/2004 Company Name City State Receptionist/Administrative Assistant Maintained corporate phone list, Equal Employment Opportunity information, bus pass, stamp inventories Microsoft Excel; ordered approved office supply orders. Coordinated Memorial Blood Centers promote recruit NRG/ATT Blood Drive within company. Maintained security workplace overseeing security badge process. Assigned numerous special projects completed projects upon deadlines. Education 2012 Keller Graduate School Management City State MBA Human Resource Management Human Resource Management 2002 University North Dakota City State B.A Communications Communications Skills benchmarking, benefits, conflict resolution, direction, Employee Relations, performance management, personnel, policies, processes, recruitment, research, Safety, staffing, strategic, training programs,

HR

ADMIN OPERATING ROOM ADMINISTRATIVE COORDINATOR Career Overview Self-motivated individual 10 years' experience prioritizing completing tasks timely manner, yet flexible multitask necessary. Customer focused diverse industry experience including insurance, non-profit retail. Skill Highlights Microsoft Office Suite (Word, PowerPoint, Excel), PeopleSoft, ADP Payroll. Core Accomplishments Multitasking Demonstrated proficiency telephone, e-mail, fax front-desk reception within high-volume environment. Professional Experience 11/2007 Current Admin Operating Room Administrative Coordinator Company Name － City State Schedule maintain main operating room surgical day care schedules physician. Comfortable interacting levels organization public. Able make decisions independently quickly minimal escalations. Successful adjusting stressful conditions. Consistently maintains courteous, helpful, professional manner interactions customers. Train new hires ensuring ability efficiently perform assigned tasks without supervision. Multi-task effectively scheduling surgical cases Dynamic Schedule ordering specimens. Maintain high levels departmental policies procedures Joint Commission: Accreditation Health Care Certification (J.C.A.H.O) Health Insurance Portability. 09/2015 05/2016 Mental Health Counselor Intern Company Name － City State Managed 10-15 clients diverse ethnics, religious, socioeconomic groups people; assisted clients living working community. Assisted clients severe mental illnesses families accessing community services, maintaining housing, active recovery. Taught educated clients social skill building, manage stress anxiety, independence, empowers clients use autonomy mental health recovery. Acted client advocate coordinated required services resolve crises. Maintained 90% productivity billable services daily basis. 01/2013 05/2013 Healthcare Worker Assistant Intern Company Name － City State Conducted intake assessment families determined appropriate services needed. Counseled individuals personal, academic, financial career concerns. Responsible providing direct care services families eligible Emergency Assistance supported worked towards goal self-sufficiency. Made appropriate referrals on-going services (DCF, DPH Families, DMH, DTA, etc.) Actively participated engaged families Activities Daily Living (ADL). 05/2010 04/2015 Operating Room Surgical Scheduler Company Name － City State Reviewed insurance financial information patients. Ensured timely accurate distribution daily surgery schedules. Schedule patients' surgical appointments maintain up-to-date confidential patient files. Trained mentored new employees. Maintained high levels departmental policies procedures, J.C.A.H.O. Health Insurance Portability Accountability Act (H.I.P.A.A.). 07/2002 07/2010 Dietary Assistant Company Name － City State Maintained established standards sanitation, safety food preparation. Supervised staff 7 assigned duties adherence company policies, procedures guidelines. Ensured temperature goals met prior steam table transfer maintained throughout meal service. Followed infection control guidelines sanitizing equipment cleaning preparation room. Ensured equipment work area sanitized maintained. Continued. Education December 2016 MASTER OF SCIENCE DEGREE Mental Health Counseling Crime Justice Suffolk University － City State Mental Health Counseling Crime Justice May 2013 BACHELOR OF SCIENCE DEGREE Psychology Suffolk University － City State Psychology May 2013 BACHELOR OF ARTS DEGREE Sociology Health Medicine Body Suffolk University － City State Sociology Health Medicine Body May 2009 Bunker Hill Community College － City State Criminal Justice Psychology ASSOCIATE OF ARTS AND SCIENCE DEGREE Criminal Justice Psychology Languages Fluent French Creole Additional Information Honors Affiliations Alpha Phi Sigma, inducted 2013 Alpha Kappa Delta, inducted 2013 The Eastern Middlesex Opioid Task Force The Massachusetts Child Psychiatry Access Project (MCPAP) Available Relocation Skills academic, ADP Payroll, C, client, clients, financial, Fluent French, infection control, Insurance, mental health, Excel, Microsoft Office Suite, PowerPoint, Word, PeopleSoft, policies, safety, scheduling, supervision, surgery

HEALTHCARE

ASSISTANT TEACHER Summary Energetic Childcare Provider 7+ years working children settings day care center, home nanny, elementary schools. Works well part team following teacher-driven directives. Proactive self-sufficient creating innovative ways deliver curriculum. Skills Positive reinforcement methods Professional babysitter nanny Qualified tutor Understands developmental disorders Active listener Infant, toddler preschool curriculum expert Skilled working special needs children Reliable punctual Friendly Cheerful energetic Behavior management techniques Playful Engaging Active listening Arts, crafts games Calm pressure Self-motivated Certifications First Aid, CPR, CPI Certified. Experience 04/2016 Current Company Name － City State Promoted good behavior using positive reinforcement method. Taught basic education principles complying IEP ARD goals. Assisted lead teacher snack time, arts crafts putting children naps. Administered medication minor first aid sick injured students. Maintained child-friendly environment allowing frequent access outdoor activities. Addressed behavioral learning issues parents daycare management staff. Engaged children individually meet emotional physical needs. Sparked imagination helping children discover new things day. 09/2015 04/2016 Assistant Teacher Company Name － City State Promoted good behavior using positive reinforcement method. Promoted language development skills reading storytelling. Assisted lead teacher snack time, arts crafts putting children naps. Relieved head teacher toddler teacher. Kept classrooms clean sterilizing disinfecting children's toys surfaces. Organized small groups children transitioning outdoor play. Administered medication minor first aid sick injured students. Dressed children changed diapers. Communicated regularly parents daily activities behaviors. Offered parents detailed daily reports outlined child's day. Maintained child-friendly environment allowing frequent access outdoor activities. Addressed behavioral learning issues parents daycare management staff. Engaged children individually meet emotional physical needs. Sparked imagination helping children discover new things day. Encouraged child involvement classroom experiences. 09/2016 09/2017 In Home Nanny Company Name － City State Organized activities developed child's physical, emotional social growth. Redirected child encourage safe, positive behaviors. Physically verbally interacted child throughout day. Made nutritious snacks meals child. Established maintained safe play environment child. Monitored child's play activities verify safety wellness. Taught child personal care behaviors, including toilet training feeding. Education Training 2013 High School Diploma Crossroads College － City State Skills Being able work team help de-escalate situations.

TEACHER

TEACHER Professional Summary Master teacher looking new role Industry. I'm looking leverage valuable skills, knowledge, experiences teacher advance new client organization executive leadership position. Skills Instructional Design, Teaching, Progress Monitoring, Course Development Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop Management: Staff, Projects, Daily Scheduling Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring Research, Analysis, Planning Work History Teacher 08/2014 Current Company Name – City State Teaches classes accordance requirements approved courses study expected student progress expectations Uses information individual students' academic strengths, needs, progress planning Designs activities engage students cognitively challenging work aligned standards Uses resources promote high levels learning student engagement classroom environment Closely monitors student learning order understand students progressing toward learning objectives provides students instructive timely feedback moves learning forward Establishes classroom environment safe supportive, risk-taking encouraged, students feel free contribute ideas, teacher student interactions respectful polite promote positive learning environment students Initiates participates Individualized Education Plan IEP meetings administrators, faculty, parents, parties involved develop IEP eligible students Utilizes District approved behavior modification techniques implement IEP goals continually monitors student progress toward IEP goal achievement Maintains established policies procedures reporting incidents e.g., child abuse, substance abuse, harassment, violence Communicates families create partnerships around student learning providing information instructional programing progress student Fostered team collaboration students group projects Mathematics, ELA, History Evaluates performance subordinate personnel Robotics Design Instructor 08/2012 09/2014 Company Name – City State Provided clear informative lectures working Robotics kits, programming, theory Increased educational expertise knowledge design participating instructor-oriented workshops Modified lessons curriculum accommodate diverse learners using strategies peer-assisted learning group work Executive Advisor 08/2015 Current Company Name – City State Portfolio management realizing 20-25% annually 5 year period Research Analytics Provide relocation services client's families Take clients though Time Asset Restructuring System Developed anti-fragile contingency recovery strategies prepare company clients Black Swan Events Planned launched large-scale events boosted revenue 15% Implemented process improvements automate office operations, including record tracking mobile apps Improved office efficiency effectively managing internal communications correspondence Maintained work structure drafting work contracts Education M. Ed Teaching 2016 University California Los Angeles City State Master's degree Elementary Education Teaching Bachelor Arts Psychology 2003 The University New Mexico City Studio Arts Santa Monica College City State Skills Instructional Design, Teaching, Progress Monitoring, Course Development Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop Management: Staff, Projects, Daily Scheduling Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring Research, Analysis, Planning Work History Teacher 08/2014 Current Company Name – City State Teaches classes accordance requirements approved courses study expected student progress expectations Uses information individual students' academic strengths, needs, progress planning Designs activities engage students cognitively challenging work aligned standards Uses resources promote high levels learning student engagement classroom environment Closely monitors student learning order understand students progressing toward learning objectives provides students instructive timely feedback moves learning forward Establishes classroom environment safe supportive, risk-taking encouraged, students feel free contribute ideas, teacher student interactions respectful polite promote positive learning environment students Initiates participates Individualized Education Plan IEP meetings administrators, faculty, parents, parties involved develop IEP eligible students Utilizes District approved behavior modification techniques implement IEP goals continually monitors student progress toward IEP goal achievement Maintains established policies procedures reporting incidents e.g., child abuse, substance abuse, harassment, violence Communicates families create partnerships around student learning providing information instructional programing progress student Fostered team collaboration students group projects Mathematics, ELA, History Evaluates performance subordinate personnel Robotics Design Instructor 08/2012 09/2014 Company Name – City State Provided clear informative lectures working Robotics kits, programming, theory Increased educational expertise knowledge design participating instructor-oriented workshops Modified lessons curriculum accommodate diverse learners using strategies peer-assisted learning group work Executive Advisor 08/2015 Current Company Name – City State Portfolio management realizing 20-25% annually 5 year period Research Analytics Provide relocation services client's families Take clients though Time Asset Restructuring System Developed anti-fragile contingency recovery strategies prepare company clients Black Swan Events Planned launched large-scale events boosted revenue 15% Implemented process improvements automate office operations, including record tracking mobile apps Improved office efficiency effectively managing internal communications correspondence Maintained work structure drafting work contracts

TEACHER

CLIENT RELATIONS ADVOCATE Career Overview Seeking challenging rewarding career Customer Service would utilize acquired knowledge, training skills achieve career growth potential advancement. Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Extensive experience includes performing needs assessments, gathering appropriate documents assess efficiency, analyzing processes procedures. Core Strengths Responsible Bilingual English/Spanish written spoken Data Entry Microsoft Word, Excel, Power Point, IUX Type 47 Words Per Minute 10-Key Calculator Strong organizational skills Telephone Experience Punctual Hard Worker Good Listener Follows Directions Team Player Energetic work attitude Accomplishments Customer Assistance Worked company systems IUX diligently completed assigned tasks, working overtime needed. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss. Work Experience October 2009 March 2015 Company Name City State Client Relations Advocate Answer telephones give information callers, take messages, transfer calls appropriate individuals. Create, maintain, enter information databases. Set manage paper electronic filing systems, recording information, updating paperwork, maintaining documents, attendance records, correspondence, material. Operate office equipment, fax machines, copiers, phone systems arrange repairs equipment malfunctions. Greet visitors callers handle inquiries direct appropriate persons according needs. Maintain scheduling event calendars. Schedule confirm appointments clients, customers, supervisors. Conduct searches find needed information, using sources Internet. Operate telephone switchboard answer, screen, forward calls, providing information, taking messages, scheduling appointments. Hear resolve complaints customers public. Schedule appointments maintain update appointment calendars. April 2005 February 2011 Company Name City State Respite Care Provider Provide care mentally disturbed, delinquent, handicapped children. Operate in-house day-care centers within businesses. Assist preparing food serving meals refreshments children. Help children homework school work. Read children teach simple painting, drawing, handicrafts, songs. Organize store toys materials ensure order activity areas. Maintain safe play environment. Dress children change diapers. Observe monitor children's play activities. Communicate children's parents guardians daily activities, behaviors, related issues. Sanitize toys play equipment. Keep records individual children, including daily observations information activities, meals served, medications administered. Care children institutional setting, group homes, nursery schools, private businesses, schools handicapped. May 2000 October 2006 Company Name City State Customer Service Direct coordinate activities businesses departments concerned production, pricing, sales, distribution products. Manage staff, preparing work schedules assigning specific duties. Establish implement departmental policies, goals, objectives, procedures, conferring board members, organization officials, staff members necessary. Determine goods services sold, set prices credit terms, based forecasts customer demand. Perform sales floor work, greeting assisting customers, stocking shelves, taking inventory. Manage movement goods production facilities. Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Check ensure appropriate changes made resolve customers' problems. Resolve customers' service billing complaints performing activities exchanging merchandise, refunding money, adjusting bills. Receive payment cash, check, credit cards, vouchers, automatic debits. Issue receipts, refunds, credits, change due customers. Assist customers providing information resolving complaints. Count money cash drawers beginning shifts ensure amounts correct adequate change. Establish identify prices goods, services admission, tabulate bills using calculators, cash registers, optical price scanners. Greet customers entering establishments. Answer customers' questions, provide information procedures policies. Calculate total payments received time period, reconcile total sales. Process merchandise returns exchanges. Monitor checkout stations ensure adequate cash available staffed appropriately. Assist duties areas store, monitoring fitting rooms bagging carrying customers' items. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Sort, count, wrap currency coins. Supervise others provide on-the-job training. Stock shelves, mark prices shelves items. Bag, box, wrap, gift-wrap merchandise, prepare packages shipment. Compute record totals transactions. Offer customers carry-out service completion transactions. Educational Background Maric College City State US Certificate Medical Coding Billing Medical Coding Billing Certificate: Medical Coding Billing Sep 2007 Maric College San Diego, CA (Now Known As Kaplan College) C. Crawford Senior High School City State US High School Diploma High School Diploma Jun 2000 Will C. Crawford Senior High School San Diego CA San Diego Job Corps City State US Certificate Office Business Office Business Certificate: Office Business Jun 2002 Job Corps Imperial Beach, CA South Western College City State US Child Development South Western College Chula Vista, CA Certifications Medical Coding Billing Certificate, Office Business Certificate, High School Diploma Languages Bilingual English/Spanish written Spoken Skills Greet, Telephone Customer Service, Cash, Credit, Sales, Vouchers, Optical, Payments, Training, Inventory, Pricing, Billing, Forecasts, Greeting, Sales Floor, Stocking, Correspondence, Databases, Filing, Telephones, Painting, Client Relations, Clients, Schedule Appointments, Scheduling, Switchboard, Cashier, Accounting, Answering, General Office, General Office Duties, Inventory Records, Payroll, Process Payroll, Purchase Orders, Customer Service, Data Entry, Excel, Microsoft Word, Punctual, Receptionist, Retail Sales, Team Player, Word, Coding, Medical Coding

ADVOCATE

SENIOR VP INFORMATION TECHNOLOGY Executive Profile CORE SKILLS Demonstrates ability strong leader fast paced environment strong interpersonal skills, written oral, positive attitude toward sharing expertise assisting others learn. Exceptional ability manage group individuals, coordinate distribute daily tasks unexpected issues may arise An organized, detail-oriented, conscientious self-starter, able strategize prioritize effectively accomplish multiple tasks stay calm pressure Creative, resourceful flexible, able adapt changing priorities maintain positive attitude strong work ethic Skill Highlights Expertise Technology Optimization Budgeting Operational Cost Team-Building, Training, Leadership Goal-Setting Business Planning Policy Procedure Creation Conflict Resolution Management Productivity, Efficiency, Performance Improvements IT Security Project Management Vendor Relations Data Center Operations Operating Systems: Windows 7, XP, Server 2013, 2008, 2003, Microsoft Active Directory, SharePoint, Exchange Server: 2003, 2007, 2013, VM Ware, Trend Micro, Cisco Infrastructure Routers Switches, Palo Alto, EMC storage solutions, Data Center Management Market Data Trading Systems: Open Bloomberg Server API, FactSet, Fidessa, Tethys, Lava, LEK, ICE, Tradeware, Reuters Eikon, Thomson One, Reuters Station, Instinet, NASDAQ Trader, Advent Professional Experience Senior VP Information Technology 08/2014 09/2015 Company Name City State Experienced technology leader expertise managing aspects front back office systems Financial Services Industry. A solid leader utilize diverse background information technology business management skills create winning teams support mission-critical infrastructure SVP, Head Technology Infrastructure U.S. Direct information technology operations global Institutional sales, trading firm specializing high yield distressed debt, convertible bonds, international bonds, investment grade debt asset-backed securities Coordinated relocation setup primary NYC office location new office space, included entire hardware refresh network desktop equipment Led migration existing legacy site-to-site VPN network U.S consisted 6 branch offices Toronto based MPLS network conjunction NYC office relocation Managed implementation NJ data center high availability critical U.S. trading operations, migrated direct client wires data center Implemented VM environment reduced hardware, energy, licensing costs saving $1.5M capital expenditure Managed migration legacy PBX telecommunications system implemented VoIP video conferencing Coordinated setup configuration 3 new branch offices Houston, TX, Stamford, CT, New Orleans, LA Implemented disaster recovery plan would make Stamford, CT branch office DR site NYC office Managed negotiated new renewal vendor support contracts Managed Bloomberg terminal contracts FIX connections SSEOMS equity trading, TOMS sell-side fixed income derivative trading Member GMP steering committee approval, planning, prioritization future IT projects. Chief Information Officer 01/2006 08/2014 Company Name City State Managed technology institutional trading firm, specializing Fixed Income Equities products. Responsible strategy, support technology initiatives dynamic trading environment resulting maximum system availability responsive customer support. Worked closely Fixed Income Equities traders, sales, analysts senior management. Motivated direct reports instilled culture teamwork aid support administration shared network telecommunications infrastructure firms 8 branch offices U.S Established policies procedures implemented change control process iron issues related new hardware software rollouts Managed negotiated new renewal IT related contracts various vendors Successfully implemented provided managerial oversight disaster recovery business continuity plan Facilitated weekly meetings upper management communicate project status, targets, issues Negotiated implemented new order management trading system coordinated migration existing FIX connections new OMS Managed successful replacement core infrastructure appliances negotiated costs vendor given limited budget, coordinated design construction powerful UPS core infrastructure providing 3 hours up-time event power outage allow mission critical systems remain functioning main power restored Planned implemented replacement legacy web security appliances Cisco ASA IronPort appliances reducing network vulnerability, allowing traders secure remote access network resources Upgraded primary secondary network circuits due growing business relieving network latency issues. IT Support Manager 02/2001 06/2006 Company Name City State Worked directly vendors implement/upgrade market data software hardware Coordinated successful PC hardware operating system upgrade branch offices Managed administered upgrade Microsoft Exchange email system included hardware replacement server software upgrades Managed daily incremental backups critical files, mail servers, coordinated off-site storage backup tapes Set standards ordered equipment firm including PCs, servers network peripherals Managed market data entitlements, FIX connections new systems traders Participate FINRA 'in-house' audits, requests regulation requirements. Education B.S Computer Science 1999 Montclair State University Computer Science Skills Active Directory, API, backup, Bloomberg, bonds, Budgeting, budget, business management, Business Planning, Cisco, hardware, Conflict Resolution, contracts, client, customer support, design construction, disaster recovery, email, Equities, equity, senior management, Fidessa, Financial, Fixed Income, GMP, Goal-Setting, information technology, Leadership, Team-Building, managerial, managing, Market, meetings, access, Exchange Server, Microsoft Exchange, mail, office, SharePoint, Windows 7, migration, network hardware, network, Operating Systems, operating system, Optimization, order management, PBX, PC hardware, peripherals, policies, Project Management, Reuters, Routers, sales, securities, servers, strategy, Switches, teamwork, telecommunications, Trading Systems, trading system, Trend, upgrades, upgrade, Vendor Relations, video conferencing, VPN, VM, VoIP

INFORMATION-TECHNOLOGY

GUEST LECTURER Accomplishments Heart Zones Level 1 Personal Trainer Galter LifeCenter 2005 Current DIANA DIMAS PAGE !2 North Park University 2011 ­ Current Group Exercise Instructor Certifications: BOSU, Schwinn Cycling, Group Power, Group Step, Group Active, Group Core, Group Ride, R30, Group Groove, Shockwave, Arthritis Chair, Matter Balnce Galter LifeCenter 2005 Current North Park Univeristy 2013 ­ Current PUBLICATIONS AND PAPERS Building Personal Fitness Strategy" Galter LifeCenter Member Newsletter 2010. Experience Guest Lecturer Company Name Strength Conditioning 2013, 2014 Personal Health 2014 Guest Speaker: Introduction Sports Management. Fitness Supervisor January 2014 Galter LifeCenter 2010 ­ Current Responsible supervising and/or performing day day functions Fitness Specialists, Fitness Coaches, Interns, Fitness Consults overall safety fitness floor. Hire, train, evaluate fitness specialists interns, compile report outcome metrics, monitor quality fitness testing aspects. Fundamental Fitness Instructor Galter LifeCenter. Instructor: Teach fundamentals exercise fitness. principles beginner exercisers adults chronic. diseases. Personal Trainer January 2011 Current Education M.A Physical Education 1 2011 North Park University Physical Education B.A Psychology Sports Medicine Fitness Management 1 2003 North Park University Psychology Sports Medicine Fitness Management Languages English Spanish ­ speak fluently read/write basic competence Skills basic, Council, English, Instructor, LANGUAGES, Speaker, quality, read, safety, Spanish, supervising Professional Affiliations ACE Certified Personal Trainer since 2005

FITNESS

Marilyn Hunter Summary Focused providing professional service support every office visitor. Diligent scheduling appointments, managing packages routing mail recipients. Positive nature excellent people skills. Flexible hard worker ready learn contribute team success. Skills Behavior modeling Compliance Leadership Teambuilding Work ethic Multitasking Active listening Troubleshooting Individualized care Multi-line telephone skills Office equipment operations Organization efficiency Meticulous organized Security understanding Experience Substitute Teacher Company Name City State 08/2015 03/2020 Enforced classroom routines keep students schedule operating consistent level. Implemented lesson plans assigned classroom teacher educate students key concepts. Provided notes reports school day activities primary teacher. Requested substitute teacher based excellent referrals trusted performance. Engaged students discussions promote interest drive learning. Educated students various subjects provide seamless transition absence head teacher. Maintained student attendance assignment records prevent lapses teacher absences. Differentiated classroom small group instruction meet needs students various learning styles abilities. Helped students build learning study skills achieve educational goals. Engaged students boosted understanding material using focused instructional strategies hands-on activities. Reported problem students principal maintain control classroom. Managed high school classrooms teacher absences. Stayed date current regional curriculums maintain readiness long- short-term substitute jobs. Oversaw pop quizzes, material exams standardized tests facilitate instruction. Assigned homework students based curricula modified based daily progress. Promoted learning leveraging traditional modern instructional strategies. Created lesson plans address requirements state curriculum. Led group sessions reinforce concepts applications course content. Assisted fellow teachers assignment development, special projects, tests, administrative updates grading. Recorded attendance data report program managers. Taught reading, language arts, mathematics subjects utilizing course study adopted Board Education. Administered quizzes tests documented grades support accurate record-keeping. Taught students teacher absences kept lesson plans student assignments. Substituted teachers practice handling classrooms students. Elementary Computer Teacher Company Name City State 08/1999 09/2002 Created tests assignments assess student knowledge presented coursework lecture materials. Facilitated computer lab sessions, supervising tasks penetration testing, coding script creation. Developed lectures addressing variety computer science topics engage educate students. Built expanded knowledge IT trends attending professional events, including workshops, seminars conferences. Assisted students developing thesis topics offering suggestions contacting appropriate research sources. Instructed students use technology tools equipment well methods accessing information. Set maintained classroom computers equipment. Provided instruction professional technology use web etiquette. Devised project-based assignments create opportunity hands-on practice skill building. Scored student assignments measure comprehension. Attended seminars workshops discover latest advances computer education. Crafted educational, straightforward visually appealing slideshow presentations guide lectures. Evaluated adjusted course curriculum based student overall performance assessments. Receptionist Company Name City State 08/1998 06/1999 Scheduled confirmed appointments. Answered directed incoming calls using multi-line telephone system. Delivered administrative support team members, including making copies, sending faxes, organizing documents rearranging schedules. Maintained daily calendars, set appointments clients planned daily office events. Sorted incoming mail directed correct personnel day. Oversaw office inventory restocking supplies submitting purchase orders. Screened verified visitors identification credentials purpose visit maintain security personnel office environment. Prepared packages shipment generating packing slips setting courier deliveries. Directed oversaw office personnel activities. Answered phone calls, provided information callers connected callers appropriate people. Welcomed patrons front desk engaged friendly conversations conducting check-in process. Managed customer complaints rectified issues complete satisfaction. Managed office paperwork, including scanning documents routing business correspondence. Pulled organized requested documentation. Greeted visitors directed appropriate areas, verifying reasons visit verified information. Determined needs visitors provided information solutions. Signed packages, recorded deliveries distributed personnel. Delivered key administrative support coworkers, taking additional tasks peak times. Maintained accurate bookkeeping important files ran reports delivered updates occupancy revenues supervisor. Maintained office safety screening visitors, updating logs issuing temporary passes. Education Training Albany State University City State 05/1986 Bachelor Science Psychology

TEACHER

GRAPHIC DESIGNER Summary Driven Graphic Artist adept managing heavy workloads focusing designing creative, visually-appealing graphics. Focused, extremely organized, comfortable working fast-paced, deadline-driven environments. Expert preflighting optimizing artwork high-quality print-ready files. Skilled variety designs, logos marketing packages, always keeping latest design trends latest technology. Accustomed surpassing expectations deadline-driven environments always open criticism attitude every idea lead greater, bigger ideas. Technical Skills Qualifications Adobe Creative Suite, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, QuarkXpress, Dreamweaver, HTML Coding, CSS, Microsoft Office Suite, Promotional Materials, Extensive Direct-Mail Experience Relevant Skills Self-Motivated, Sense-of-Humor, Conceptual Thinker, Attention-to-Detail, Strong Design Sense, Resourceful Researcher, Advanced Typography Knowledge Leadership Skills, Friendly Attitude, Professional Behavior, Expert Juggling Skills, Creative Artistic, Resourceful Researcher, Quick Learner, Time Management Experience 07/2012 10/2015 Graphic Designer Company Name City State Prepared layouts drawings compliance established templates design standards. Designed unique print materials, including advertisements, brochures logo designs. Designed web pages, graphic elements infographics email newsletters. 05/2009 02/2015 Graphic Designer Company Name City State Designed unique print materials, including advertisements, brochures logo designs. Prepared layouts drawings compliance established templates design standards. Contributed ideas strategic conceptual brainstorming sessions. Recommended techniques, methods media best suited produce desired visual effects. Prioritized graphic workload effectively coordinated multiple projects. 01/2006 05/2009 Art Director Company Name City State Created visuals appeal leaders big data high-tech world. Created look feel organization's online presence social media forums. Developed templates e-newsletters, presentations reports. Designed unique print materials, including advertisements, brochures logo designs. Designed artistic signage special corporate events. Created communications collateral, including web pages, brochures fliers. Developed, designed produced corporate newsletters promotional direct mail items directed marketing. Created graphic materials company website. 02/2005 12/2006 Art Director Company Name City State Determined styles, size arrangement illustrations graphics. Planned produced marketing materials, including catalogs, handbooks charts. Prioritized graphic workload effectively coordinated multiple projects. Developed creative graphics simplified complex messages. Prepared layouts drawings compliance established templates design standards. Contributed ideas strategic conceptual brainstorming sessions. 12/2003 02/2005 Art Director Company Name City State Contributed ideas strategic conceptual brainstorming sessions. Designed unique print materials, including advertisements, brochures logo designs. Collaborated team designers offer improvements direction others' projects. Adhered corporate brand guidelines preparing graphic materials. Prioritized graphic workload effectively coordinated multiple projects. Consistently adhered internal delivery schedules. 12/2002 12/2003 Art Director Company Name City State Designed unique print materials, including advertisements, brochures logo designs. Collaborated team designers offer improvements direction others' projects. Contributed ideas strategic conceptual brainstorming sessions. Recommended techniques, methods media best suited produce desired visual effects. Prioritized graphic workload effectively coordinated multiple projects. Determined styles, size arrangement illustrations graphics. 02/2001 12/2002 Production Artist Company Name City State Prepared layouts drawings compliance established templates design standards. Meticulously followed corporate brand guidelines enable brand consistency across campaigns marketing programs. Prioritized graphic workload effectively coordinated multiple projects. 01/2000 02/2001 Production Artist Company Name City State Prepared layouts drawings compliance established templates design standards. Meticulously followed corporate brand guidelines enable brand consistency across campaigns marketing programs. Prioritized graphic workload effectively coordinated multiple projects. 07/1999 01/2000 Graphic Designer Company Name City State Prepared layouts drawings compliance established templates design standards. Meticulously followed corporate brand guidelines enable brand consistency across campaigns marketing programs. Prioritized graphic workload effectively coordinated multiple projects. Developed templates e-newsletters, presentations reports. Coordinated content production delivery managers launch carrier-approved content worldwide. 04/1999 07/1999 Creative Internship Company Name City State Contributed ideas strategic conceptual brainstorming sessions learned award-winning agency operated. Education 2001 Bachelor Science Journalism Marketing Texas A&M University City State United States Computer art design courses, visual communication courses, studio art courses.

DESIGNER

ACCOUNT MANAGER Highlights Excellent verbal written communication skills Ability successfully complete multiple tasks concurrently Superior organization skills Exemplary interpersonal skills Punctual reliable Exceptional Computer Proficiency Microsoft Office (Word, Access, PowerPoint, Excel) Internet Research Social Media CisionPoint EVENTS: PROGRAMS: 2012 Academy Award Gifting Suite Experience Account Manager February 2013 Current Company Name － City State Enter advertising insertion orders online systems (Salesforce Fattail) Create monthly advertiser reports reporting advertisement metrics Schedule online advertisements Newsletters throughout year Manage forecast budget reports Travel Tradeshows represent brand Assist monthly billing Work advertising proposals competitive reports Manage distribution circulation Print Pull online advertisement data database (IMS) Create Presentations, Event invites Product Decks. Media Coordinator June 2012 January 2013 Company Name － City State Coordinate, review, edit various portions 50+ domestic international medical trade digital publications, including e-newsletters, product showcases, supplier bulletins, trade-show advisories, etc. Manage ad materials newsletters advertisers, including requesting ad materials advertisers ensuring deadlines met considering review, edit deployment schedules Coordinate advertisements including text, copy digital medial e-newsletters ready production/publication Process log ad materials internal ad tracking production computer program newsletter assembly Review ad materials test newsletters ensure functional deployment Assemble monthly ad close reports newsletter end month via excel facilitate production newsletter Provide diverse customer service assistance company liaison advertisers Check edit ad materials ad specifications accurate size, copy, image resolution hyperlinks. Supervising Production Coordinator July 2011 June 2012 Company Name － City State Responsible creative development execution product placement film television Read develop script breakdowns client product placement opportunities Accountable organization documentation client placement activity update reports Lead developing presenting monthly product placement presentations Digitally create "Set Still" reports, client brochures, event invitations Key liaison clientele studio; provide complete script product analysis placement Manage delivery confirmation effective product placements appropriate studios (including Warner Bros., Paramount, Universal, CBS-Radford, etc.) Assist planning execution delivered product support high-profile celebrity events; develop celebrity relationship product creatively logistically. Production Intern February 2011 June 2011 Company Name － City State Perform diverse administrative organizational tasks Organize production distribution scripts Conduct online research Type camera scripts shot cards Support staff projects development and/or distribution. Public Relations Intern February 2010 June 2010 Company Name － City State Responsible social networking (Twitter) Distribute product pitches press (newspapers, magazines, bloggers) Research environmentally friendly ("green") beauty companies Obtain, update organize client contact information Compile review expense reports accuracy completeness Compile distribute client press clips Organize distribute product samples press releases media outlets. Marketing Intern September 2009 January 2010 Company Name － City State Diverse marketing assistance fast growing internet radio station 11 premium radio stations Responsible social networking (Twitter, Facebook, blogs) updates 11 stations Upload, mix, qualification tags, album art, etc. online music library Record commercial spots promos broadcasted music breaks Help organize create play list various online radio stations Develop pitch ideas potential sponsors. Admissions Assistant September 2008 June 2010 Company Name － City State Assist students, faculty university administration various admission policies, procedures activities. Accountable organization administration student applications. Responsible scanning indexing documents database. Education Bachelor Arts Public Relations Journalism Seton Hall University － City State GPA: Cum Laude Public Relations Journalism Cum Laude Skills administrative, Adobe Photoshop, Premiere, ad, advertisements, advertising, product analysis, art, assembly, billing, brochures, budget, Chinese, interpersonal skills, competitive, clientele, client, customer service, database, delivery, creative development, documentation, edit, Fame, fast, film, functional, image, IMS, indexing, marketing, materials, Access, Excel, Microsoft Office, PowerPoint, Word, networking, Newsletters, newsletter, newspapers, Internet Research, online research, Oracle, organizational, organization skills, camera, policies, presenting, Presentations, press, press releases, proposals, publications, publication, radio, Read, reporting, Research, scanning, scripts, script, television, Type, Video, written communication skills Professional Affiliations Order Omega Greek Honor Society Member Alpha Phi Sorority Member March 2007- Present Marketing Club Member January 2009- Present Relay Life Participant April 2007, 2008, 2009, 2010 SHU 500 Volunteer September 2006, 2007, 2008, 2009

PUBLIC-RELATIONS

CONSULTANT Career Focus Business Professional acutely focused customer service network building. Promptly develops vital relationships needed operate succeed sales field. Manager expertise delivering support services resolving customer complaints. Over seven years experience Real estate development. Also quick study, ability easily grasp put application new ideas, concepts, technologies. Exceptional organizational, communication, interpersonal, analytical, problem resolution skills. Thrive independent collaborative work environments. Proficient use computer applications including MS Word, Excel, PowerPoint Access, well AutoCAD ACT. Summary Skills Training development Employee relations Compensation administration Performance management strategies Human resources audits Maintains confidentiality HRMS National Human Resources Association Homeowners insurance knowledge Excellent communicator Deadline-driven Marketing sales specialist New program promotion implementation Procedure development Human Resources Information Systems (HRIS) Accomplishments Experience includes 1,000 physical property inspections. Promoted City Counsel liaison fifteen months. Professional Experience Consultant May 2011 Current Company Name － City State Maintain in-house clients, obtain customer referrals continuously build relationships. Recruited interviewed 30-60 applicants per 30 days. Customize Benefit plans individuals company employees based current health financial needs, family history budget. Administer following benefit programs: Medical, Dental, Life, Accident, Short Long-Term Disability. Serve clients supportive service. Promoted agency products customers person, telephone writing. Explained premiums owed policyholders, agents underwriters. Advised Implementation payroll tax systems Recruited hired international contract workers Advised managers organizational policy matters recommend needed changes. Query data generate data clients Conducted benefits administration benefit-eligible employees. Identified prospective customers using lead generating methods performing average 25 calls per day. Assisted creation vendor contracts outside vendors. Responded customer inquiries timely manner. Advised managers organizational policy matters recommend needed changes. link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Loan Consultant Developer Feb 2009 Oct 2014 Company Name － City State Adhered federal state compliance guidelines relative retail mortgage lending. Determined appropriate rate locks, issuance disclosures, overage underage waivers fee waivers. Developed close relationships area realtors promoted builders boost referral network. Assisted senior-level credit officers complex loan applications. Analyzed applicants' financial status, credit property evaluation determine feasibility granting loan. Developed tool track monitor personal sales opportunities, deals progress finished contracts. Negotiated contracts coordinate lenders, attorneys inspectors. Diligently reviewed specialty loan portfolio compliance reporting requirements. Performed daily maintenance loan applicant database.Planned executed operational audits various business areas using risk-based audit methodology. Delivered informational sales presentations potential investors build symbiotic client relationships. Researched banking guidelines statutory requirements stay updated new laws applications. Generated new accounts implementing effective networking content marketing strategies. Organized weekly sales reports sales department track product success. Managed project budget 2.4 million Defined project deliverables monitored status tasks. Assisted Builders developers potential projects scheduling ,utility assignments TXDOT issues. Created financial analysis reports commercial real estate, borrowers' financial statements, lease reviews market research. Process Lead May 2013 Jun 2014 Company Name － City State Answered employee questions regarding unionization attendance issues resolved issues. Provides technical sales support assure successful customer integration implementation established company products consistently exceeding monthly individual group metrics Conducted new employee orientation foster positive attitude toward organizational objectives. Directed personnel, training labor relations activities. Answers customer inquiries concerning system software applications provides software development consultation prospective users. Understands, develops delivers systems/applications solutions customers business, information, technical educational needs. Subject Matter Expert several field applications. Recommend implement new methods, techniques, and/or procedures. Analyzes practices, procedures data determine answers technical issues. Project lead various assignments tasks. Tracked negative communication organization websites blogs developed strategies addressing it. Implemented payroll options temporary contract employees. Received company Employee Performance Award maintaining record sales achievement 20% growth three months row. Participated various incentive programs contests designed support achievement production goals. International Human Resource Manager Apr 2009 Mar 2011 Company Name － City State Directed personnel, training labor relations activities. Recruited specific roles within departments based budget. Facilitated recruitment activity global nature requiring knowledge different legislation, pay practices, opinion government policies procedures Upsold add-on services existing customers, generating incremental revenue 250,000 per year. Verified approved payroll wires manual check request administer quarter-end year-end process includes auditing W-2s, review quarter end year end reports, preparing corrected W-2s, review wage tax registers, working vendor ensure tax returns filed correctly Responsible assisting 401K, internal, external audits reconciliation 401k files payroll registers Responsible maintaining integrity personnel data 500 – 4800 employees based client processing multi-state payrolls (weekly, biweekly union) via ADP Enterprise Ensured processing unemployment compensation Partnered payroll vendor ensure accurate timely preparation filing monthly, quarterly, annual tax reports. Coordinated international domestic employees, including preparation invitation letters, confirmation schedule, managing logistics program Coordinated activities facilitated timely delivery payroll, benefits, employee relations, training development, legal compliance services Consulted clients evaluated worksite HR services. Developed, implemented delivered service plans, capturing clients' objectives. Facilitated applicable training programs developed required business units. Assisted business units implementing training specific environment Prepared sent offer letter, employment agreements, benefit information, visa check list, boarding documents new hires Provided accurate information ERISA reporting. Verified I-9 documentation time hire receipt Adviser maintain accurate records conducted quarter I-9 reports annual audits Worked HRIS vendor customize system according client need(SAP, Ultipro, Ceridian, Pay express) Consulted management staff identify issues problems confronting department offer suggestions human resource development organizational development Advised managers organizational policy matters recommend needed changes. Reviewed contracts appropriateness adherence internal policies regulations Identified staff vacancies recruited, interviewed selected applicants. Processed rehires, transfers, terminations, garnishments withholdings. Managed company tax payments organization 32 million annual revenue. Worked HR advisor's HR representatives establishing consistent hiring practices. Real Estate Inspector Aug 2006 Apr 2009 Company Name － City State Coordinated enforcement application various codes, ordinances technical specifications assure conformance plans Established maintained cooperative relationships representatives community, consumer, employee public interest groups. Prepared submitted annual report finances administrative activities city. Tested soil determine adequacy strength concrete, asphalt steel foundations. Gathered relevant materials bid processes coordinated bidding contract approval. Advised project manager regarding construction material costs quantity calculations. Drafted action plans led meetings department executives review project status proposed changes. Collaborated contractors clients on-site engineer single multi-family projects Kept up-to-date, thorough accurate case files. Presented agenda items 4 meetings per week. •Researched evaluated plans, specifications drawings •Performed investigations prohibited work. Issued citations, correction notices recommendations •Ensured housing expenditures complied budgets maintained •Worked general public, contractors technical professionals ensure City Regulations, Policies Procedures adhered understood •Drafted RCA's Monitored costs, timescales resources used achieve department city dead lines. •Developed bid packages RFI's required contractors submit project proposals Facilitated processing RFI's, submittal samples among general contractor, owner owner's consultants. Assisted public relations, media relations crisis communications campaigns. •Prepared work repair specifications quotes cost analysis construction process Managed project budget 42,000 per single family project 8.5 million per multifamily project. Met clients one-on-one determine necessary services make appropriate treatment recommendations. Collaborated team members identify accomplish HUD-program objectives. Loan Officer Apr 2006 Feb 2009 Company Name － City State • Processed loan applications including reviewing financial information reported determining financial status ability pay Created financial analysis reports commercial real estate, borrowers' financial statements, lease reviews market research. Generated 60-80 leads weekly. Produced 2.4 million net sales volume average month. • Ensured loan requests within policy procedure guideline properly prepared, documented approved Adhered federal state compliance guidelines relative retail mortgage lending. Researched insurance information flood certificates. • Prepared promissory notes, repayment schedules support documents required federal regulations • Counseled loan applicants recipients regarding diversity loans available • Prepared assisted preparation reports Determined appropriate rate locks, issuance disclosures, overage underage waivers fee waivers. Complied regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act Community Reinvestment Act. Reviewed 40 financial statements week. Built knowledge latest banking products services Home buyer programs, FHA ,VA payment assistance Advanced user Calyx sales management software, generating pipeline account reports weekly. Education Certification Human resource 2104 Rice University/ Susan B Glasscock － City State USA Professional Human Resources (PHR) Certificate Certification Mortgage 2003 Champions School Real Estate － City State USA Bachelor Science Civil (Environmental) Engineering 1999 Rutgers University － City State USA Professional Affiliations SHMR

CONSULTANT

SALES CONSULTANT, INTERIOR DESIGNER Professional Summary Results-oriented sales professional eager join reputable organization. Hardworking consultant gifted turning prospects clients delivering exceptional presentations. Engaging personable expertise managing key milestones delivering exemplary customer service. Highly enthusiastic ability absorb information rapidly make correct response. Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer 01/2018 12/2020 Company Name – City State Assisted clients budget considerations made recommendations furniture, custom made leather sofas accessories items. Developed space planning concepts, color palette selections leather presentations. Used consultative sales approach understand customer needs recommend relevant offerings. Created detailed sales presentations communicate product features market data. Assisted walk-in traffic identifying financial needs goals provide customized solutions. Collaborated vendors align style consistency marketing materials. Promoted customer satisfaction byunderstanding needs increased sales. Designer, Sales Consultant 03/2016 09/2017 Company Name – City State Worked sales team collaboratively reach targets, consistently meeting exceeding personal quotas. Demonstrated products show potential customers benefits advantages encourage purchases. Established new customers. Developed space planning concepts, color palette selections textile presentations. Created professional presentations using La-z-boy software creatively communicate design intent direction. Answered product questions up-to-date knowledge sales store promotions. Interior Decorator, Self Employed 01/2005 02/2015 Company Name – City State Advised clients styles, layouts, budgets overall designs. Furnished designed residential properties consulted clients determine decorating needs preferences. Maintained knowledge constantly changing interior design trends products. Assistant VP PR With Investors 01/2011 02/2014 Company Name – City State Attracted increased new members organizational targeting marketing campaigns specific audiences. Participated trade shows America Canada recruit retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer 03/2001 12/2004 Company Name – City State High end interior design firm specializing French Provence custom homes Los Angeles area Orange County. Education Bachelor Science Accounting And Finance Moscow Finance University City Interior Decorator Interior Design Interior Decorators Institute City Personal Trainer And Nutritionist Athletic Training And Nutrition 02/2014 NASM City Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer 01/2018 12/2020 Company Name – City State Assisted clients budget considerations made recommendations furniture, custom made leather sofas accessories items. Developed space planning concepts, color palette selections leather presentations. Used consultative sales approach understand customer needs recommend relevant offerings. Created detailed sales presentations communicate product features market data. Assisted walk-in traffic identifying financial needs goals provide customized solutions. Collaborated vendors align style consistency marketing materials. Promoted customer satisfaction byunderstanding needs increased sales. Designer, Sales Consultant 03/2016 09/2017 Company Name – City State Worked sales team collaboratively reach targets, consistently meeting exceeding personal quotas. Demonstrated products show potential customers benefits advantages encourage purchases. Established new customers. Developed space planning concepts, color palette selections textile presentations. Created professional presentations using La-z-boy software creatively communicate design intent direction. Answered product questions up-to-date knowledge sales store promotions. Interior Decorator, Self Employed 01/2005 02/2015 Company Name – City State Advised clients styles, layouts, budgets overall designs. Furnished designed residential properties consulted clients determine decorating needs preferences. Maintained knowledge constantly changing interior design trends products. Assistant VP PR With Investors 01/2011 02/2014 Company Name – City State Attracted increased new members organizational targeting marketing campaigns specific audiences. Participated trade shows America Canada recruit retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer 03/2001 12/2004 Company Name – City State High end interior design firm specializing French Provence custom homes Los Angeles area Orange County.

DESIGNER

DIGITAL MARKETING SPECIALIST Summary Digital marketing professional experienced sales, marketing account management. Google AdWords Analytics certified skills including PPC/SEM, lead generation, analytics, SEO, social media, landing page optimization, creative work. Out-of-the-box creative problem solver, capable meeting deadlines pressure. Detail oriented exceptional communication skills (verbal/written). Skills Digital Marketing Strategy Search Engine Marketing Search Engine Optimization Social Media Marketing Experience 06/2017 Current Digital Marketing Specialist Company Name － City State Maintain clients' online presence, ensuring products services effectively communicated target audiences. Optimize advertising spending implementing proper Adwords account structures, negative keywords, A/B split testing. Use Google Analytics data modify site content, achieve goals, reach KPI's, including CPC, CTR, quality score, ROI. Familiar SEO strategies like competitive keyword research, domain authority analysis, link building. 02/2016 07/2017 Store Manager Company Name － City State Supervises motivate team members meet daily high standards cleanliness, efficiency, customer service times. Manage work schedules within established budgets optimal store coverage. Monitor sales labor cost issues daily goal maximize profitability without sacrificing customer service. 09/2013 11/2015 Sales Representative Company Name － City State Responsible customer support, orders, quotations via phone, fax, email, person-to-person interaction. Meets and/or exceeds sales profit goals following sales leads, monitoring market trends growing positive reputation company. Education Training 2016 Mt. San Antonio College － City State 2017 Digital Marketing Career Blueprint － City State

DIGITAL-MEDIA

SPECIALIST FOR WOMEN'S CHILDREN'S APPAREL Summary Area Merchandising Manager 15 year background management, hiring, developing merchandising. Highly detail-oriented organized. Areas expertise include conflict management, employee recruitment, staff development training. Highlights Have great leadership skills. Works well people. Team player, excellent leadership skills. Fast learner driven. Experience Specialist Women's Children's apparel July 2015 Current Company Name － City State Provide Customer service thru store. Merchandises fills store, according corporates standards, thru overnights early shifts. Promotes promotions makes sure customers well aware able generate sales. Help Manage store heavy traffic volumes 45 million year. provide LP awareness store carrying popular expensive brand name shoes. Merchandising Executive/ Area Executive November 2005 April 2015 Company Name － City State Opened staffed teams New stores New Florida market. Opened stores beginning process nothing buildings setting entire store less two weeks time. Interviewed, hired trained new employees. Resolved customer complaints regarding sales service stores. Managed staff, preparing work schedules assigning specific duties. Trained managers preparing weekly schedules cover aspects store. Visited stores make sure Implemented policies, goals, objectives procedures. Trained cashiers, authorizers managers cash management duties running registers. Cash handling experience making deposits, making drops daily counting various amounts money. Dealt Brinks making sure pick ups sent without Discrepancies. Placed change orders able change stores. Maintained database balance sheets, deposit slips daily basis accurately accounted monies store. Over saw opening closing store Florida area. Over saw managers prioritizing delegating assigned goals task daily basis successfully. Dealt tasks like transfers markdowns individual store requested per corporate. Worked ADP System scheduling payroll. Received shipments computer based system put store inventories, also print place price tag tickets box received. Trained receivers managers receive merchandise. Resolved issues receiving stores affect company's inventory make necessary adjustments. Loss prevention: Identify potential loss develop strategies eliminate it. Perform loss prevention interviews investigate internal theft stores. Perform loss prevention interviews provide promotions various needs stores. Trained store associates sales associates managers stores prevent loss stores aware LP. Held store meetings implement changes tasks company. Maintain database bag check logs, found censor counts, censor machine logs aware areas need covered. Performed cash audits store safes made sure discrepancies. Worked ADT security alarms alarms went off. Set alarm codes managers keys. Trained worked store security help elevate LP stores. Merchandising:Opened set ups merchandise store. Worked various fixtures display set ups achieve appeal stores. Worked various size wall standards sizes four feet walls (2 section walls) 16 feet walls (8 section walls). Worked full body half body mannequins display merchandise create full appeal, using accessories, jewelry, shoes, purses whatever created completed outfits make impact sell. Created lay stores variety merchandise reach different customers. Sectioned store walls floor set ups go theme within store. Worked managers store level merchandisers achieve appealing look store able store stocked kept full. Trained managers merchandisers aspects merchandising keep appeal fullness store. Worked heavy merchandise amounts ranging 60 boxes 130 boxes daily Monday thru Friday work week. Worked different departments store keep departments stocked. Worked departments accessories, lingerie, swim wear, casual merchandise, dressy merchandise, active wear shoes. Worked woman's clothing store ranging casual wear, business wear, dressy wear, active wear, swim wear, lingerie. Worked department breakdowns as: accessories consist jewelry, sunglasses, belts, purses, wallets, make various items. Worked shoe departments areas ranged shoe rooms non boxed shoes placed thru store. Helped buyers pick hot items accessories, swim wear shoes, I asked go shoe shows New York pick shoes Florida stores. Display mannequins trendy looks head toe customers bought whole package. Worked store volumes ranging 50,000 120,000 week. Experience fast turn overs wall floor set ups due items selling quickly ready replace merchandise right way. Prepared floor plans weekly store always fresh full. Took photographs weekly wall set ups displays.Instructed stores themes used displaying mannequins stores windows. Have experience great eye know what's fashion sells, plus. General manager September 2001 November 2005 Company Name － City State Oversaw business included sales ordering product. Placed weekly orders ranging 60,000 259,000 product. Oversaw books accountspayable. Met product executives make sure product quality. Dealt customer issues concerns. Managed 8 route drivers made sure serviced stores weekly biweekly needed. Over saw sale drivers continuously opening new accounts. Oversaw warehouse stocked kept organized maintained. Took care orders shipped Chicago Warehouse. Visited plant make sure product according standards great quality. Oversaw vehicles date codes necessary city requirements. Dealt dealerships renew buy new vehicles. Kept database records sales per week, month year. Worked accountant put monies place. Education Associate Applied Science Graphic Arts ROBERT MORRIS COLLEGE － City State USA Select One Languages Fluent English Spanish Personal Information Always willing learn welcome opportunity improve myself. Energetic love work. Trained reading behaviors knowing people honest dishonest. Fast thinker great common sense. Fast paced. Has good sense people really good hiring developing great people. Skills Accounts payable, ADP, balance sheets, Cash handling, cash management, closing, Resolve customer complaints, database, direction, drivers, English, fashion, fast, floor plans, inventory, leadership skills, Loss prevention, loss prevention, meetings, Merchandising, money, windows, Works, payroll, pick, policies, quality, Fast learner, receiving, retail, selling, sales, scheduling, Spanish, Store manager, Team player.

APPAREL

HR MANAGER/GENERALIST Summary Background progressively responsible Human Resources experience union non-union, ISO FDA regulated manufacturing environments Knowledge State Federal employment laws Ability work effectively levels employees management, maintaining integrity, professionalism confidentiality Ability develop positive working relationships TPAs, benefit service providers, recruiting firms vendors Proficient Excel, Word, Powerpoint; experience Ceridian HRIS, Paychex ADP payroll systems Experience HR Manager/Generalist 02/2012 Current Company Name City State responsible day day HR functions leading manufacturer cryogenic reciprocating centrifugal pumps turbo-expanders approximately 200 employees Preparation weekly payroll submission Corporate Payroll Department Implement successful recruiting efforts support company growth engineering operations departments; new hire orientation; tracking monitoring temporary contract hire labor Prepare manage personnel transactions new hires, terminations, etc. Provide assistance management handling employee relations issues Conduct wage surveys determine competitive wage rates recruiting; write update job descriptions; update maintain org charts Monthly management reporting HR metrics Active member safety committee, implementing safety programs facilitating training; Wellness Program Coordinator. HR Manager 07/2008 02/2012 Company Name City State responsible day day HR functions medical device manufacturer approximately 50 employees located Corporate headquarters Lake Forest 14 service employees located Texas: Administer manage medical, dental, vision, 401(k), flexible spending, life, LTD, workers compensation liability insurance plans; coordinate renewals open enrollments; reconcile monthly billings; gather prepare information annual benefit audits Administer manage personnel transactions new hires, promotions, transfers, FMLA/CFRA leaves absence, time off, performance reviews, counseling, coaching, disciplinary actions terminations Process manage by-weekly payroll using Paychex ADP payroll systems Provide guidance counsel management handling employee relations issues including coaching investigation; communicate policies, procedures benefits employees effective timely manner Ensure Company compliance federal state labor laws; chair safety committee; implement safety programs facilitate training Develop implement successful recruiting strategies ensure optimal staffing support business; post internet job openings, work recruiting firms, conduct interviews pre-employment reference background checks employment verifications; new hire orientation; tracking/monitoring temporary contract hire labor Prepare update policies procedures necessary compliance current labor law issues, including employee forms employee handbook safety manual Conduct wage survey determine competitive wage rates; assist managers preparation review annual performance evaluations; write update job descriptions. Sr HR Representative 05/1985 07/2008 Company Name City State Responsible wide variety day day project-oriented HR functions unionized power supply manufacturing company employee population ranged 150 700. Company experience cycles tremendous growth downsizing well transition manufacturing operations state. Prepare annual salary proposal administer approved plan; participate salary surveys use results benchmark company's wages industry, maintain job descriptions organizational charts, implement salary increases compliance approved salary plan bargaining unit agreement Administer employee benefit programs; analyze current benefits programs research recommend alternatives,communicate program features, coordinate open enrollment activity, maintain records billing, track benefit costs, administer track COBRA Process requests hourly salaried salaried retirement plans; compute monthly benefit Union hourly retirement plan; work Corporate pension office coordinate benefits salaried plan; coordinate enrollment participant payment retiree medical plan Prepare annual Affirmative Action Plan required EEO reports Maintain employment, job, compensation, benefit, training attendance records employees using Ceridian Payroll/HRIS system. Participated periodic payroll/HR conversions Develop prepare monthly annual manpower, benefits, turnover, salary requested reports management; track hourly attendance compliance overtime, attendance awards programs Implementation corporate policy adherence bargaining unit contract; participated contract negotiations, providing assistance division management, Corporate HR Labor Attorney LOA COBRA management administration Safety, security, workers compensation, employee relations, recruitment, facility management. Education Master Science Degree Industrial Psychology Continuing education training on-going basis employment related subjects, OSHA 10-hour training, Wellness Program coordination, PHR designation Industrial Psychology Bachelor Arts Degree Psychology Psychology Skills ADP payroll, Attorney, benefits, billing, billings, Ceridian, charts, coaching, competitive, contract negotiations, counseling, employee relations, features, forms, HRIS, HR, insurance, law, management reporting, office, organizational, Payroll, performance reviews, personnel, policies, power supply, proposal, recruiting, recruitment, research, Safety, staffing, vision

HR

VICTIM ADVOCATE Professional Summary Social worker five years experience Multicultural Victim Advocate exceptional people skills. Versed advocacy case management Desires challenging role HR Generalist. Strategic planning client relationship management expert. Experience counseling individuals various ethnic socio-economic backgrounds, including Latinos immigrants various countries. Core Qualifications Case management Interpersonal skill Crisis intervention Client relations Databases Decision making Adaptable Self motivated Creative problem solving Bilingual Translation Interpretation (Spanish English) Legal navigation Public speaking Team player Computer proficient File/records maintenance Organizational skills Experience February 2015 March 2017 Company Name City State Victim Advocate April 2014 March 2015 Company Name City State Multicultural Advocate Conducted support group victims domestic violence. Trained professionals multiculturalism, immigration better served Latino community. Connected clients community service resource agencies. Provided comprehensive case management services, including creating personalized safety plans assistance Court filings, crisis intervention, education victim's rights, victim's compensation, navigation justice system, accompaniment court connecting victim's families appropriate resources community. Interpretation translation court. June 2013 February 2014 Company Name City State Intern Entered numerical data databases timely accurate manner. Developed community group targeting immigrant youth: empowerment, cultural diversity healthy behavior. Assisted clients legal interpretation. Provided referral advocacy services. August 2012 May 2013 Company Name City State Interpreter/translator Displayed sensitivity cultural linguistic needs clients families served. Performed variety modes interpreting as: simultaneous,consecutive,whispered. Convert concepts source language equivalent concepts target language. Render spoken messages accurately, quickly, clearly. Education 2014 Pellissippi State Community College City State Professional studies International Organizational Leadership B.S Professional studies International Organizational Leadership 04/2016 Middle Tennesse State University City State CCAHT Human Trafficking Training 07/2015 CCAHT Human Trafficking Summit Community Coalition Against Human Trafficking Criminal Injuries Compensation Training 03-2015 Publications 12/2014 Immigrant Victims Intimate Partners Violence (2014) Deferred Action Childhood Arrivals (DACA): Renewal. (2014) Certification Process U-Visa.(2014) The ABC's Advocacy.(2014) Coordinated Community Response Training Knoxville FJC Second Floor Auditorium Tuesday, March 24 Wednesday, March 25 (9:00am 4:00pm) Victim's Compensation Knoxville FJC March 25 (2p.m) Proceedings Involving Victims Battering. (2014) Criminal Injuries Compensation Workshop 08 /2016 Certifications Understanding Role Experts Immigration Proceedings Involving Victims Battering National Clearinghouse Defense Battered Women Knoxville TN 06/2014 U-VISA Department Homeland Security Knoxville TN 06-04-2014 Trauma Informed Advocacy Family Justice Center Knoxville TN 07/2014 Bridges Out Poverty Knoxville Homeless Coalition Knoxville TN 08/2014 Emotional Safety Plan The Hotline Webinar Services Knoxville TN 08/2014 Community Schools Knox County Knoxville TN 07-2014 CPR YWCA Knoxville TN 06/2014 DACA National Immigration Law Center Knoxville TN 06/2014 Immigrant Victims Intimate Partner Violence Jewish Woman International Knoxville TN 04/2014 Trauma Informed Advocacy Knoxville Family Justice Center Knoxville TN 07/2014 Expert Advice Judges NIWAP Knoxville TN 12/2014 International Conference Sexual Assault, Domestic Violence Campus Responses New Orleans, LA 04/2015 Criminal Injuries Compensation Tennessee Department Treasury Knoxville TN 08/2015 U-VISA VAWA Catholic Charities Knoxville TN 07/2016 CCR- Safety Audit training Family Justice Center Knoxville TN 05/ 2015 Human Trafficking Summit Human Trafficking Summit Community Coalition Against Human Trafficking Knoxville TN 07/2015 The ABC's Advocacy TN Coalition Knoxville TN 09/2014 ​ Criminal Injuries Compensation Tennessee Department Treasury Knoxville TN 08/2016 Drug Alcohol Workshop, Harassment Awareness City Knoxville Knoxville TN 02/2015 ​ Languages Bilingual Spanish/English Skills Trained indicators child abuse, domestic Crisis Human trafficking intervention techniques, violence human trafficking Strong client relations Bilingual Spanish English Culturally sensitive Public speaking ability Case management proficiency Excellent interpersonal skills Independent judgment decision making Knowledge civil court system ​

ADVOCATE

RECRUITER-IN-CHARGE Summary Accomplished detail-oriented professional offering excellent organizational skills ability manage complex projects accuracy. Excellent communication management skills, able deliver informative recommendations senior leadership regarding long-term strategic planning decision making. Disciplined approach tasks ability anticipate potential obstacles attributes contribute strong record excellence acknowledgment "getting job done." Highlights Achieve Global: Professional Selling Skills (PSS) Professional Selling Skills Coaching (PSC) Professional Selling Skills Applications (PSA) Six Sigma Training: Intro Six Sigma, Lean Strategies, Lean Techniques, Reducing Variation Improve Quality, Lean Logic, Lean Value Experience Recruiter-in-Charge Oct 2010 Oct 2015 Company Name City State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Defense Connect Online (DCO), Web- based Contact Management Databases. Supervised, developed led navy recruiting station four navy recruiters identify attract potential applicants meet quantitative qualitative goals proper use current directives, processing forms instructions. Possess strong expertise recruiting practices, recruiting programs, policies classification techniques. Researched market conditions competitor positions develop daily canvassing strategies recruiters gain competitive advantage maximize success. Facilitated numerous recruiting events presented detailed information Navy careers, responsibilities, benefits, expectations objectives. Trained new team members organizational level assisted peers aspects recruiting techniques. Conducted production inspections provided training recruiting offices within recruiting district. Recommended training programs assist applicants meeting qualifications knowledge; monitored progress processed new-hire paperwork, including reference background checks. Key Accomplishments Awards: Led recruiting station 300% assigned recruiting goal 2014 2015 Navy Recruiting District Houston Reserve Recruiter Year NRD Houston Sailor Quarter (3 Occasions) NRD Houston Leading Petty Officer Quarter (3 Occasions) NRD Houston Leading Petty Officer month (6 Occasions) Navy Marine Corps Commendation Medal Navy Marine Corps Achievement Medal Military Outstanding Volunteer Service Medal. Executive Director Mar 2008 Sep 2010 Company Name City State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Web-based Contact Management Systems. Marketed legal insurance policies identity theft protection plans families, business owners employees employee benefit. Worked closely Human Resource managers present, offer set-up legal protection policies employees employee benefit. Managed training program sales force ensuring compliance parent company's policies procedures. Key Accomplishments: Sold 1,400 legal/identity theft protection plans Conducted multiple seminars sales events groups 300 associates, employees clients Trained 1,000 sales representatives sales techniques industry policies. Production Supervisor Aviation Electronics Technician Sep 1998 Jan 2008 Company Name City State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Invoice Management System. Supervised day-to-day production activities 23 electronic technicians testing, troubleshooting repair electronic navigation, communication, radar weapon systems various military aircraft. Maintained repaired electronic communications systems in-flight navigation detection systems various aircraft utilizing test equipment multi-meters, oscilloscopes, distortion analyzers, power meters, electronic module test benches, etc. Ensured technicians proper test equipment, tools, PPE supplies completion daily tasks. Conducted annual personnel performance evaluations, counseled, trained mentored junior technicians. Maintained Material Safety Data sheets, logs records supply inventory levels. Performed scheduled unscheduled maintenance, troubleshooting, removal, installation, repair, fueling servicing procedures accordance Navy's policies procedures. Utilized schematics, maintenance instruction manuals, wiring diagrams, hand tools, power tools soldering irons locate malfunctions troubleshoot electronic components, assemblies systems. Key Accomplishments: Planned, executed supervised safe expeditious completion 2,900 maintenance actions resulting 96 percent Ready-For-Issue rate (items repaired returned supply pool) As Quality Assurance Inspector, inspected technicians work before, completion maintenance performed resulting 6 years 7,550 flight hours mishap free operations Directed research, development implementation Six Sigma principles; thorough analysis recommendations enabled elimination waste promoted development improved process flow optimizing production 30 percent within work spaces As Training Program Manager, conducted on-the-job training, monitored 140 personnel training records ensured proper professional safety training provided technicians Awarded Sailor Quarter (4 Occasions) Navy Marine Corps Achievement Medal (3 Occasions) Continued. Education Master Science Management May 2016 Riddle Aeronautical University City State GPA: Summa Cum Laude) GPA: 4.0 Management Summa Cum Laude) GPA: 4.0 Bachelor Business Administration May 2005 University La Verne City State GPA: Magna Cum Laude GPA: 3.84 Magna Cum Laude GPA: 3.84 Counselor (Professional Kindred) Apprenticeship Certification September 2015 Interests Department Labor, United Services Military Apprenticeship Program Skills Adobe, benefits, Coaching, competitive, Contact Management, Contact Management, Counselor, clients, Databases, forms, hand tools, Human Resource, Inspector, instruction, insurance, legal, Logic, market, Excel, Outlook, PowerPoint, Windows, Word, radar, multi-meters, Navy, navigation, organizational, oscilloscopes, personnel, personnel training, policies, power tools, progress, Quality, Quality Assurance, Recruiting, Recruiter, research, Safety, Selling, sales, schematics, seminars, Six Sigma, soldering, supply inventory, test equipment, training programs, troubleshoot, troubleshooting, wiring diagrams Additional Information Department Labor, United Services Military Apprenticeship Program Active Secret Security Clearance (Expires January 2025)

AVIATION

Summary Sous Chef, Lead Cook Supervisor 4 years experience high-pressure culinary environments. Skilled preparing large volumes food quickly efficiently. Seeking use culinary skills expertise prepare special variety dishes professional, rewarding environment. Highlights Food Cost ServSafe certified Bilingual Rational Degree Inventory management familiarity Focus portion cost control Sous vide technique Strong butchery skills Food handlers card Focused disciplined High volume production capability Well-tuned palette Accomplishments Successfully managed kitchen staff. CHEF DE PARTIE Experience Company Name City State Chef de Partie 01/2016 Current Reduced food costs expertly estimating purchasing needs buying approved suppliers. Consistently produced exceptional menu items regularly garnered diners' praise. Company Name City State Sous Chef 05/2015 01/2016 Provided courteous informative customer service open kitchen format. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Company Name City State Chef de Partie 04/2014 05/2015 Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Company Name City State Lead Cook 07/2013 04/2014 Followed proper food handling methods maintained correct temperature food products. Established maintained open, collaborative relationships kitchen team. Education GED Culinary Arts 2012 Culinary Arts California City State USA Culinary Arts High School Diploma City State USA Languages English/Spanish Skills Cost control, Customer service, Bilingual

CHEF

SUPPORT NETWORK SERVICES INTERN Professional Summary Technical Support Analyst technical troubleshooting repair expertise. Team player flexible, reliable adaptable dynamic environments. Skills ·Able research familiarize skill sets towards core technologies based enthusiasm, dedication, motivation ·Knowledgeable installation configuration Windows-based operating systems (Windows XP, Vista, 7, 8) ·Experienced installation configuration Ubuntu Linux whilst cognizant Mac OS X interactions ·Proficient virtualization highly skilled configurations inside VMware ·Skilled troubleshooting hardware software issues within network support services environment ·Able document, effectively communicate, succeed within group setting order become superior team player Willing work individually whilst prioritizing tasks projects completing assignments based expected deadlines Work History Company Name Support Network Services Intern City State September 2014 December 2014 Customized implemented Microsoft SCSM SCCM order automate departmental organizational needs Facilitated proper asset management user onboarding processes tailored Student Affairs department Worked Network Support Services team learn general campus supported users Attended regular meetings coordinate discover expected outcomes functions Microsoft SCSM Performed within minimalized test environment order create runbook programming custom templates Shadowed student workers incident management processes workflows within Cherwell Service Management Familiarized ticket creation, priority, review, remote desktop connections respect supported users Imaged computers based ImageNow software residing network reflected changes Active Directory Discovered learned AD DS, SCCM, SCSM interacted systems based supervision Assisted student workers new computer installations configurations well creating documentation Alleviated phone call requests questions student workers based working knowledge ticket closure. Company Name Information Technology Lead Intern City State June 2012 June 2013 Worked director minimizing Windows XP machines migrated Windows 7 based Spiceworks solution Contacted Central IT appropriate regards diagnosing distance education connections supporting equipment Deployed re-imaged hard drives newly acquired assets classrooms professors based priority scheduling Assisted lab desk student workers issues, cooperated lab desk students scheduling accommodations support Check manage plethora IT department equipment based appointments SharePoint open door policy Performed room checks test equipment replace faulty campus property semester breaks Set purchased assets within classrooms students retiring recycling older systems. Company Name Information Technology Student Center Intern City State September 2011 December 2011 Resolved student center questions arranged peer-to-peer tutoring/assistance specific students CSS program. Prepared delivered Microsoft Office training session, training videos general public workforce environment. Created enabled multiple custom virtual machines sandboxed environment distinguish networking connectivity. Continued research interacted Microsoft Windows, Macintosh OS X, mobile, Linux operating systems. Education Bachelor Science Information Science Technology University Wisconsin City State 12-2014 Information Science Technology AAS Waukesha County Technical College City State IT-Computer Support Specialist 12 2011 Accomplishments ·UW-Waukesha Dean's List ·WCTC Honor List ·Who's Who Program – WCTC ·NTHS Member 2010 ·Phi Theta Kappa Honor Society ·BCHS Honor Roll Skills Active Directory, AD, asset management, automate, hardware, CSS, documentation, hard drives, Linux, Mac OS, Macintosh OS, director, meetings, Microsoft Office, Windows 7, Microsoft Windows, Windows, Windows XP, network support, Network Support, network, networking, operating systems, organizational, processes, programming, research, scheduling, supervision, phone, test equipment, troubleshooting, tutoring, Vista Additional Information Able document, effectively communicate, succeed within group setting order become superior team player Willing work individually whilst prioritizing tasks projects completing assignments based expected deadlines HONORS/ACHIEVEMENTS UW-Waukesha Dean's List WCTC Honor List Who's Who Program WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll

INFORMATION-TECHNOLOGY

BENEFIT ADVOCATE SUPERVISOR Summary Represent reputable company Underwriter, proving value building supporting healthy profitable book business. Highlights Licensed Property, Casualty, Life Disabilty Insurance Agent Washington. Technical Soft Skill Coaching, Supervising, Coverage Counseling, Training. Development Training Materials, Workflows, Procedures, SharePoint Sites, Wiki Pages, Quality Assurance Programs, Form Letters Newsletter Articles. Problem Solving, De-Escalations, Employee Development, Quality Assurance Work Force Management, Time Keeping, Vacation Scheduling, Attendance Schedule Adherence Coaching, Hiring, Employee Onboarding Termination. Customer Care, Front-Line Underwriting, Needs Analysis, Cross Selling, Up Selling, Endorsing Policies, Billing Analysis, Collaboration, Project Management. Proficient MS Windows, MS Office, Applied Epic, Vertafore Sagitta BenefitPoint, CC Pulse, Verint Impact 360, Verba, Kronos, MyTime, DocuSign, Taleo, Cisco Enterprise/Finesse/Admin/Report Server, SalesForce Service Cloud more. Running reports, analyzing organizing data Excel using pivot tables. Experience products services multitude insurance carriers, including limited American Modern, Chubb, Dairyland, Foremost, Kemper, RLI, Mapfre, MetLife, Mutual Enumclaw, PersonalUmbrella.com, Progressive, Safeco, Travelers, Premera Blue Cross, Regence Blue Shield, United Healthcare, Aetna, Cigna, Kaiser Permanente, Group Health, Symetra, Unum, Delta Dental, Willamette Dental VSP. Experience Benefit Advocate Supervisor May 2014 Current Company Name － City State Provide guidance direction team Licensed Life Disability Benefit Advocates Present promote Benefit Advocate services internal external prospects. Assist Consultants Client HR advanced needs, sensitive escalated issues. Provide guidance assistance insurance questions, client relations, carrier issues, guidelines, technical support more. Coordinate daily operations, manage schedule attendance adherence. Coach train advocates systems, benefits, carrier guidelines soft skills. Conduct regular quality assurance, one-on-one's, performance reviews team meetings. Monitor department service levels ensure quality customer service maintained. Perform work Benefit Advocate peak periods take call escalations. Implement new systems improve processes create efficiencies. Customer Service Supervisor November 2011 May 2014 Company Name － City State Coach provide guidance 14 Licensed Property Casualty Customer Service Agents Coordinate daily operations, manage schedule attendance adherence. Support training reinforce process recommendations aimed developing high performance team emphasis account management sales support. Conduct regular one-on-one's, performance reviews team meetings. Monitor department service levels ensure quality customer service maintained. Provide guidance assistance Insurance questions, customer relations, carrier issues, underwriter guidelines, technical support more. Act Hiring Manager, seeking talent, organizing interviews making hiring decisions. Side Side remote monitoring quality, performance adherence purposes. Perform work customer service agent peak periods take call escalations. Create represent department special projects/initiatives. Customer Service Lead September 2005 October 2011 Company Name － City State Assist department supervisors coaching, training mentoring Customer. Service Agents. Monitor department productivity, take escalated calls, answer questions. provide assistance co-workers. Take 40+ calls per day, assisting insured's and. agents policy billing servicing needs. Take projects needed. Education Bachelor Social Sciences 2009 University Washington Law, Gender Ethnicity The National Alliance Insurance Education Research Current Certified Insurance Councilor Agency Management, Life Health, Commercial Property Goal complete Personal Lines Commercial Casualty end year 2016 earn CIC designation. Skills account management, Agency, benefits, Billing, Cisco, Coach, Coaching, com, Counseling, Client, client relations, customer relations, Customer Service, Customer Care, direction, Hiring, HR, Insurance, Kronos, Law, Letters, meetings, mentoring, Excel, MS Office, SharePoint, MS Windows, Needs Analysis, Enterprise, Newsletter, organizing, peak, performance reviews, pivot tables, Policies, Problem Solving, improve processes, Project Management, quality, quality assurance, Research, Selling, sales support, Scheduling, Supervising, technical support, Employee Development, Training Materials, underwriter, Underwriting, Articles

ADVOCATE

CASE MANAGER/OUTREACH ADVOCATE Summary Adaptable friendly Case Worker team player comprehensive background crisis intervention utilizing motivational interviewing techniques. Highlights Microsoft Office, Word, Excel, Outlook, Data Entry Power Point. Ability interact diverse population compassionate demeanor.Excellent interpersonal skills Strong communicator Culturally-sensitive Self-starter Skilled multi-tasker Fast learner Detail-oriented Accomplishments Spearheaded cell phone collection program survivors. Received Employee Month multiple occasions. Experience Case Manager/Outreach Advocate June 2008 October 2014 Company Name － City State Caseworker/Outreach Advocate Use Microsoft Word culmination Excel create monthly board reports Responsible entering daily client data Integrated Tracking System Maintaining client files Responsible maintaining client confidentiality Answer hotline calls Charged maintaining ordering office supplies Used Xerox fax machine Prepare presentations outreach events Spearheaded cell phone collection program survivors Assisted 15 survivors domestic violence sexual assault per week setting achieving goals lead recovery self sufficiency identifying victim needs connecting clients agency services Monitor client's progress specialized agency service providers (e.g. housing specialist employment specialist) ensure client meeting goals help minimize potential barriers success Conduct approximately dozen monthly home visits identify changing needs assess progress. Provide clients support, crisis intervention, advocacy, information additional service coordination, transportation dispatching Serve 24 hour on-call responder one week month multiple times year provide crisis intervention personal accompaniment sexual assault survivors Speak publicly Fort Bend County community schools least ten times annually regarding domestic violence, sexual assault, create healthy relationships Selected collect review caseworker monthly client status reports Coordinate monitor specialized service providers (e.g. housing specialist, employment specialist, follow position, etc.) ensure client meeting social service goals Provide crisis intervention assistance uses motivational interviewing technique. Provide accompaniment needed. Conduct casework residents include goal setting regarding recovery, access mainstream benefits, education, job training, employment, personal financial planning, services necessary. Oversee client transportation needs. Coordinate programs women including, limited to, support groups, employment self-improvement. Be knowledgeable community resources. Complete accurate documentation maintenance client files. Serve advocate behalf residents. Complete Client Service Plan Act child advocate (includes knowledge child development, parenting skills, dynamics family relationships; sensitivity needs children; ability respond constructive, supportive manner parent child clients crisis; ability plan implement activities children; knowledge local network children's services) Act legal advocate (includes working knowledge Texas laws pertaining family violence/sexual assault, well justice systems; response family violence/sexual assault; familiar legal services, resources, procedures available victims county services provided; assist clients safety planning re-evaluation safety plan part individual service plan; identify legal rights options part individual service plans) Complete minimum weekly contact facilitate client's goal setting safety planning. Participate agency fundraisers, community awareness speaking activities. Provide victim information clients, including referrals victim assistance/advocacy staff appropriate. Demonstrate leadership, communication, problem solving skills manner encourages empowers residents seek remedies positive change. Texas Works Advisor 1 August 2005 May 2008 Company Name － City State Texas Works Advisor I Determined re-evaluated eligibility Food Stamps, Medicaid TANF. Interviewed approximately 30 clients daily, accurately documented information gathered, verified case data determine benefits Explained program benefits requirements new re-certified clients Reviewed eligibility clients ongoing services. Promoted self-sufficiency clients potential clients coaching, peer counseling, assessment client records. Prepared coordinated mail, faxes express packages, well maintaining neat client files via filing photocopying. Interviewed assessed [Number] new clients week.Selected compiled relevant information resources clients support overcoming mental emotional problems.Referred clients outside social service providers address psychiatric personal issues.Pursued ongoing education training opportunities develop professional skills.Built positive rapport law enforcement officers, court officials community service agencies.Referred clients mental health resources community services.Referred family members outside support options help cope times increased stress.Communicated local agencies, schools, churches, courts employers regarding client involvement attendance programs. Call Center Representative June 2002 October 2002 Company Name － City State Answered multi-line phones routed calls appropriate center. Scheduled appointments andassisted clients problem solving. Helped maintain efficient office assisting copying faxing. Education No Degree Psychology May1992 Houston Community College － City State USA High School Diploma June 1990 Forest Brook High School － City State USA No Degree Business Administration January 2012 Hampton University － City State USA Additional Information AWARDS AND HONORS Awarded Employee Month Fort Bend County Women's Center year 2008, 2009, 2010, 2011 Skills Excellent communication, computer skills, copying, counseling, data entry, documentation, faxing, filing, financial planning, goal setting, leadership, Microsoft Office (Outlook, Power Point, Word, Excel), networking, organizational skills, presentations, problem solving, problem solving skills, public speaking.

ADVOCATE

SENIOR EXECUTIVE CHEF Executive Profile To seek employment Executive Chef I offer skills experience Skill Highlights Self-motivated Training developing Staff. Core Accomplishments Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 12% increase productivity. Core Accomplishments Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 12% increase productivity. Professional Experience Senior Executive Chef May 2015 Current Company Name City State Reduced food costs 12% percent expertly estimating purchasing needs buying approved suppliers. Provided courteous informative customer service open kitchen format. Consistently produced exceptional menu items regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts dinners diners. Prepared variety local seasonal specialties contributed 10 boost sales summer months. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Implemented supported company initiatives programs. Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Followed proper food handling methods maintained correct temperature food products. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Built fostered team environment Executive Chef Retail May 2013 May 2015 Company Name City State Manage Oversee Culinary Team Include. Patient Food Nourishments 11867. Bed Acute Care Facility 6 Separate Retail Revenues Grossing Over 8 Million Annual Revenue Works 1199 Union Delegates Leads Team 6 Salary Associates 82 FTE'S Managed Volume 22.7 million Reduced food costs 9% percent expertly estimating purchasing needs buying approved suppliers. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Followed proper food handling methods maintained correct temperature food products. Established maintained open, collaborative relationships kitchen team. Consistently produced exceptional menu items regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts dinners diners. Executive Chef January 2009 May 2014 Company Name City State Population 180-2,000 Population 175-1,600 Responsible Café Both Units Also Catering private functions conferences team 28 hourly associates. Reduced food costs 7% percent expertly estimating purchasing needs buying approved suppliers. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Implemented supported company initiatives programs. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Followed proper food handling methods maintained correct temperature food products. Restaurant Chef/Retail Chef June 2006 January 2009 Company Name City State Managed kitchen operations high grossing, fast-paced fair concession kitchen. Developed variety menu items catering customers food allergies diet restrictions gluten-free vegan items. Responsible kitchen operations banquet events, buffet lines, room service orders hotel restaurant. Oversaw 72 cooks 4 Sous Chefs part overall back house operations. Executed various kitchen stations assisted with, meat, fish, saute pantry Instructed cooks workers preparation, cooking, garnishing, presentation food Complied withscheduled kitchen sanitation ensured standards practices met Directed operation organization kitchens food-related activities, including presentation serving food Staff Restaurant Retail Chef June 1994 June 2006 Company Name City State Reduced food costs 12% percent expertly estimating purchasing needs buying approved suppliers. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Implemented supported company initiatives programs. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Followed proper food handling methods maintained correct temperature food products. Established maintained open, collaborative relationships kitchen team. Consistently produced exceptional menu items regularly garnered diners' praise. Quickly courteously resolved guest problems complaints. Quickly courteously resolved guest problems complaints. Quickly courteously resolved guest problems complaints. Regularly developed new recipes accordance consumer tastes, nutritional needs, budgetary considerations. Enforced appropriate work-flow quality controls food quality temperature. Consistently tasted, smelled observed dishes ensure visually appealing prepared correctly. Displayed positive friendly attitude towards customers fellow team members. Education GED John Jay City State New York National Guard 1984 Languages Bilingual Spanish/English Skills Acute Care, Conferences, Leadership, Profit Loss, Retail Sales, Self-motivated, Staff Development Motivation, Team Leadership Team Building.

CHEF

SALES Summary Focused dedicated insurance professional motivated provide superior customer service drive sales cold calling, referrals strategic outside marketing activities. Highlights Self-motivated Driven Clear articulate phone manner Cheerful energetic Dependable Property casualty products Exceptional interpersonal skills Excellent communication skills Strong sales-closer Cold calling Accomplishments Consistently qualify sales bonuses exceeding sales targets items well monetary goals. Experience Sales 02/2015 12/2015 Company Name City State Exceeded sales goals 24,000 one month's time. Generated new leads weekly. Contacted new existing customers discuss needs could met specific products services. Responded customer inquiries timely manner. Retained policyholders annual renewal period. Interviewed prospective clients learn financial needs discuss existing coverage. Cold Calls 10/2014 02/2015 Company Name City State Marketing, telemarketing personal commercial lines. Generated new leads weekly. Developed life insurance commercial insurance leads meet monthly sales targets. Receptionist, Telemarketer, Marketing 05/2014 10/2014 Company Name City State Implemented consultative selling approach inbound calls. Acted liaison inside representative personal commercial lines. Implemented consultative selling approach inbound calls. Processed applications, payments, corrections, endorsements cancellations. Called warm leads week expand client base. Cold Calls 11/2012 01/2014 Company Name City State Called hundreds warm leads week expand client base. Clerical, Claims Representative, Retention Officer 05/2009 11/2011 Company Name City State Implemented consultative selling approach inbound calls. Promoted client retention high-quality service follow through. Maintained detailed account records contact logs. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained front desk reception area neat organized fashion. Served central point contact outside vendors needing gain access building. Planned meetings prepared conference rooms. Created weekly monthly reports. Dispersed incoming mail correct recipients throughout office. Assistant Manager 05/2007 08/2009 Company Name City State Delivered excellent customer service greeting assisting customer. Addressed customer inquiries resolved complaints. Stocked restocked inventory shipments received. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Completed series training sessions advance Assistant Manager Store Manager. Maintained daily record transactions. Trained staff deliver outstanding customer service. Teacher 08/2007 03/2008 Company Name City State Routinely met students' parents regarding in-class issues learning interruptions discuss solutions. Received high remarks creativity classroom lesson plans instructional techniques students, parents faculty. Created enforced child-based hands-on curriculum promote student interest receptive learning. Designed lesson plans focused age level-appropriate material. Teacher 08/2006 05/2007 Company Name City State Promoted good behaviors using positive reinforcement method. Established safe play environment children. Supervised children field trips local parks, fire stations zoos. Encouraged children understanding others. Maintained child-friendly environment access outdoor activities. Teacher 08/2004 05/2006 Company Name City State Combined discipline plan effective measures various lesson plans increase concentration, participation, progress student accountability. Received high remarks creativity classroom lesson plans instructional techniques students, parents faculty. Asst. Testing Administrator/Youth Opportunity Asst 09/1998 12/2001 Company Name City State Maintained regularly-scheduled office hours advise assist students. Established course websites make updated handouts resources available students times. Proctored exams kinds. Introduced students concepts college writing. Education Bachelors Degree Education 1986 Hyles Anderson College City State Advanced coursework 18 credit hours toward Master's Degree. Bachelors Degree Education Bob Jones University City State Skills Honest, Reliable, Driven, Enthusiastic people person, Self motivated

SALES

PERSONAL TRAINER Summary Accomplished Assistant Store Manager 10 years managerial experience retail setting. Areas expertise include sales, recruiting people management. Retail sales professional versed product placement merchandising. Extensive experience inventory management shipment processing. Retail professional extensive knowledge supplement industry, including current trends. Enjoys helping customers find new exciting products. Experience Personal Trainer Jun 2010 Current Company Name － City State WBFF Pro Sponsored Athlete Healthy lifestyle, nutrition, fitness guest expert WEOA 98.5 Evansville radio, 15,000+ listeners Work personal healthy lifestyle training clients determine overall health, nutrition, fitness goals, tailor workout nutrition programs help clients meet goals Develop personal brand client outreach using social media online tools Instagram, Facebook, Google+, etc. Coordinated lead pre-sales opening, total 1,000+ members signed opening day Consistently provided excellent customer service assisted account management 15,000+ members Recruited, hired trained staff 20 full-time part-time employees provide excellent customer service 15,000+ members Maintained overall operations facility including maintenance, cleaning staff, inventory Responsible completing payroll, scheduling reporting corporate office Trained, coached mentored staff ensure smooth adoption new program. Implemented innovative programs increase employee loyalty reduce turnover. Exceeded company objectives Sales. Hired trained 90% staff. Trained, coached mentored staff ensure smooth adoption new program. Planned led three training sessions promote sales team professional development sales goal reinforcement. Entered numerical data databases timely accurate manner. Obtained scanned records uploaded database. Scanned documentation entered database. Reviewed updated client correspondence files scheduling database. Maintained daily bookkeeping report. Led creation recruiting plans open positions. Pre-screened resumes prior sending corporate hiring managers consideration. Screened applicants based theirTrained new sales associates Trained new sales associates quarter. Alerted customers upcoming sales events promotions. Cleaned organized store, including checkout desk displays. Stocked replenished merchandise according store merchandising layouts. Operated cash register cash, check credit card transactions 100% accuracy. Completed point sale opening closing procedures, including counting contents cash register. Handled customer relations issues gracious manner accordance company policies. Welcomed customers store helped locate items. Resolved customer complaints professional manner prioritizing customer satisfaction. Mentored new sales associates contribute store's positive culture. Followed merchandising guidelines present visually appealing displays. Answered customer telephone calls promptly appropriate manner. Assisted clients determining overall health, nutrition, fitness goals, determined tailored workout nutrition programs best suited client. Educated clients proper nutrition, cardio capacities, correct workout weight-lifting form. Helped clients reach goals consistent motivation, education, accountability. Assisted clients determining overall health, nutrition, fitness goals, determined tailored workout nutrition programs best suited client Educated clients proper nutrition, cardio capacities, correct workout weight-lifting form Helped clients reach goals consistent motivation, education, accountability Assisted clients determining overall health, nutrition, fitness goals, determined tailored workout nutrition programs best suited client Responsible new client outreach retention Accomplishments 1st Place, Muscle Model WBFF Amateur Las Vegas World Championships 2014 (which led earned PRO card) Fitness Manager Mar 2015 Mar 2015 Company Name － City State Team Leader Tracking Sales Help Development Training Programs Manage 16 Personal trainers Oversee All Operations floor/group training Conducted weekly Training Meetings Schedule Client appointments Front Desk customer service Prepare weekly Reports Education High School Diploma buisness southern indiana － City State united states college/ Coursework Business, Management Communications/ Strategic Leadership course. Certifications CPR International Fitness Professional Associate Certified Weight Lifting, Kickboxing, Aerobics Any certifications? Current Personal Training Insurance Thomco Insurance Skills Clients, Training, Customer Service, Operations, Receptionist, Retail Sales, Sales, Account Management, And Sales, Bookkeeping, Cash, Cash Register, Closing, Correspondence, Credit, Credit Card, Customer Relations, Database, Databases, Documentation, Increase, Instructor, Inventory, Maintenance, Merchandising, New Sales, Of Sale, Payroll, Point Of Sale, Promote Sales, Recruiting, Sales And, Sales Associates, Sales Events, Sales Team, Satisfaction, Scheduling, Telephone, With Sales, Associate, CPR, Front Desk, Training Programs

FITNESS

STAFF ACCOUNTANT TAM BUI Professional Summary To pursue challenging reward career, allow utilize background accounting business environment Ability multi-task high paced deadline driven environment *Excellent Microsoft Word, Microsoft Excel, Microsoft Outlook *Experience DBA accounting software well accounting software Imaginary EVO software To pursue challenging reward career, allow utilize background accounting business environment Ability multi-task high paced deadline driven environment Excellent Microsoft Word, Microsoft Excel, Microsoft Outlook Skilled accountant experience manufacture industry. Familiar many accounting software DBA, Imaginary, Mainframe (AS400). Areas expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures. To pursue challenging reward career, allow utilize background accounting business environment Ability multi-task high paced deadline driven environment Excellent Microsoft Word, Microsoft Excel, Microsoft Outlook Skilled accountant experience manufacture industry. Familiar many accounting software DBA, Imaginary, Mainframe (AS400). Areas expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures. Skills Self-motivated Budgeting finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Self-motivated Budgeting finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Self-motivated Budgeting finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Work History Staff Accountant Jan 2005 Current Company Name City State Maintain general ledger include preparation journal entries, coding invoices, accounts analysis reconciliation, closing books monthly, balance sheet income statement reconciliations Resposible AR AP processes timely collection receivables resolution issues/discrepancies File 1096 1099's forms reports government agencies annually Perform general accounting related duties daily administration Accounting department Perform bank reconciliation monthly, verify deposits, address questions problems banking institutions Prepares weekly cash activities monthly cash flows forecast help upper management team financial budget planning Reports bank reconciliations; uses online banking tools ensure accurate report preparation timely identification exception items, necessary. Assist preparation monthly financial reports include preparation monthly balance sheet income statement Prepare timecards company payroll temporary agencies Maintain set new customers/vendors accounts. Staff Accountant Jan 2005 Current Company Name City State Maintain general ledger include preparation journal entries, coding invoices, accounts analysis reconciliation, closing books monthly, balance sheet income statement reconciliations Resposible AR AP processes timely collection receivables resolution issues/discrepancies File 1096 1099's forms reports government agencies annually Perform general accounting related duties daily administration Accounting department Perform bank reconciliation monthly, verify deposits, address questions problems banking institutions Prepares weekly cash activities monthly cash flows forecast help upper management team financial budget planning Reports bank reconciliations; uses online banking tools ensure accurate report preparation timely identification exception items, necessary. Assist preparation monthly financial reports include preparation monthly balance sheet income statement Prepare timecards company payroll temporary agencies Maintain set new customers/vendors accounts. Sr. Accountant Jun 2017 Current Company Name City State Validate process Warranty/Royalty claim accounts payment requests Update maintain inventory standard cost divisions Reconcile travel expense reports prepare check request reimbursement Prepare shipments cutoff tests month end closing Interact internal external clients, vendors, partners key stakeholders. Apply best practices credit collections meet business needs objectives. Reconcile commercial military customer accounts. Contact customers collect overdue accounts. Report reasons late payments escalate within organization help achieve timely resolution. Reconcile account receivables/inter-company sales prepare journal entries month end closing Staff Accountant Jan 2005 Current Company Name City State Maintain general ledger include preparation journal entries, coding invoices, accounts analysis reconciliation, closing books monthly, balance sheet income statement reconciliations Resposible AR AP processes timely collection receivables resolution issues/discrepancies File 1096 1099's forms reports government agencies annually Perform general accounting related duties daily administration Accounting department Perform bank reconciliation monthly, verify deposits, address questions problems banking institutions Prepares weekly cash activities monthly cash flows forecast help upper management team financial budget planning Reports bank reconciliations; uses online banking tools ensure accurate report preparation timely identification exception items, necessary. Assist preparation monthly financial reports include preparation monthly balance sheet income statement Prepare timecards company payroll temporary agencies Maintain set new customers/vendors accounts. Sr. Accountant Jun 2017 Current Company Name City State Validate process Warranty/Royalty claim accounts payment requests Update maintain inventory standard cost divisions Reconcile travel expense reports prepare check request reimbursement Prepare shipments cutoff tests month end closing Interact internal external clients, vendors, partners key stakeholders. Apply best practices credit collections meet business needs objectives. Reconcile commercial military customer accounts. Contact customers collect overdue accounts. Report reasons late payments escalate within organization help achieve timely resolution. Reconcile account receivables/inter-company sales prepare journal entries month end closing Sr. Accountant May 2005 Jun 2017 Company Name City State Maintain general ledger include preparation journal entries, coding invoices, accounts analysis reconciliation, closing books monthly, balance sheet income statement reconciliations Resposible AR AP processes timely collection receivables resolution issues/discrepancies File 1096 1099's forms reports government agencies annually Perform general accounting related duties daily administration Accounting department Perform bank reconciliation monthly, verify deposits, address questions problems banking institutions Prepares weekly cash activities monthly cash flows forecast help upper management team financial budget planning Reports bank reconciliations; uses online banking tools ensure accurate report preparation timely identification exception items, necessary. Assist preparation monthly financial reports include preparation monthly balance sheet income statement Prepare timecards company payroll temporary agencies Maintain set new customers/vendors accounts. Controller Assistant Jan 1999 Jan 2004 Company Name City State Worked directly controller preparation monthly yearly financial statements. Assisted accounting field Accounts Payable, Accounts Receivable, Prepaid accounts. Bank Reconciliation monthly, quarterly, year end. Assisted cash collection. Controller Assistant Jan 1999 Jan 2004 Company Name City State Worked directly controller preparation monthly yearly financial statements. Assisted accounting field Accounts Payable, Accounts Receivable, Prepaid accounts. Bank Reconciliation monthly, quarterly, year end. Assisted cash collection. Sr. Accountant Jun 2017 Current Company Name City State Validate process Warranty/Royalty claim accounts payment requests Update maintain inventory standard cost divisions Reconcile travel expense reports prepare check request reimbursement Prepare shipments cutoff tests month end closing Interact internal external clients, vendors, partners key stakeholders. Apply best practices credit collections meet business needs objectives. Reconcile commercial military customer accounts. Contact customers collect overdue accounts. Report reasons late payments escalate within organization help achieve timely resolution. Reconcile account receivables/inter-company sales prepare journal entries month end closing Skills Accounts Payable, bank reconciliations, Bank Reconciliation, financial reports, financial statements, general ledger Education Bachelor Business Administration Degree Accounting Business Administrative 1999 Western Michigan University City State Accounting Business Administrative Bachelor Business Administration Degree Accounting Business Administrative 1999 Western Michigan University Accounting Business Administrative

ACCOUNTANT

EDITOR Summary Detail-oriented organized. Accurate well versed database management. Strong organizational, technical analytical skills. Successfully manages multiple data entry projects once. Goes beyond given job responsibilities achieve superior results maintain company-wide data integrity. Focused delivering high quality results timely manner. Highlights Strong Financial Administration Grant Management Budget Management Goal Planning Business Office Administration Community Outreach Team Leadership Strong problem solver Human Resources Administration Workshop Orientation Presentations Excellent Organization Skills Editing Proofreading Microsoft Office Products Pleasant demeanor Filing data archiving Customer service-oriented Experience Editor Sep 2002 Current Company Name － City State Oversee layout, design content featured publications. Select relevant material issue, considering cost benefit. Generate ideas feature articles writing staff. Commission work freelance in-house writers. Manage writing staff liaise artists photographers. Arrange copyright permissions. Raise profile magazine. Network recruit sponsorships. Ensure staff meets established deadlines. Bookkeeping Specialist Jun 2012 Oct 2014 Company Name － City State Financial Administration Oversight of... Accounts receivable (A/R) accounts payable (A/P). Insurances contracts. Monthly records/planning/reconciliation bank accounts. Daily invoices primary databases. Reimbursements petty cash. Human resources procedures. Maintaining updated volunteer database. Contract revision. Public Relations Administrator/Bookkeeper Aug 2006 Feb 2009 Company Name － City State Manage public outreach, recruitment relations sponsoring/supporting community programs events. Conduct group individual information meetings. Assist potential sponsors goal planning. Assist identifying addressing barriers complete established goals. Develop present goal setting workshops orientations. Provide bookkeeping support managing database conducting relevant analysis. Project Manager (Profession Opportunity Grant Immigration/Refugee Recipients Apr 2003 Jan 2006 Company Name － City State Provide resource information potential students participants ready career search. Coordinate professional organization post-secondary education institutions recruit attract skilled job seekers grant program. Assist clients communication government agencies regarding Immigration/Refugee paperwork. Conduct follow-up visits clients, assess refugee settlements, submit progress reports. Supervise evaluate project staff. Management grant-related activities including budget spending projections. Conduct outreach, recruitment awarding subcontracts. Collect, direct develop relevant grant data. Conduct career management activities: Assessment, counseling, job development management support services. Education Bachelor Art Russian Language Literature/Editing/Public Relations Krasnodarsky Gosudarstvennyi Universitet (Kuban State University) － City Russia Russian Language Literature/Editing/Public Relations Languages Bi-Lingual English Russian Skills Accounts payable, Accounts receivable, A/P, Bookkeeping, Budget Management, Excellent Communication, Contracts, Counseling, Clients, Databases, Editing, English, Feature Articles, Financial goal setting, Human Resources, Layout Design, Team Leadership, Managing, meetings, Microsoft OfficeProducts, Networking, Office Administration, Organization Skills, Presentations, Proofreading, Publications, QuickBooks, Recruitment, Russian, Workshops.

PUBLIC-RELATIONS

MATERIAL LOGISTICS SPECIALIST Career Overview Vacancy Identification Number (VIN: 1192501) Claims Assistant (Intake Specialist), GS05/07. Over 10 years Administration Logistics Specialist experience. Comprehensive knowledge hands-on experience aspects supply: shipping/receiving customer service safety management. Specialized organizing supplies, records, accountability/inventory forms. Skilled logistics automation systems data entry. Created presented administrative documents using Microsoft Power point, Excel Word. Professional Experience Material Logistics Specialist April 2000 Current American Airlines S: Phil Simpson Hanger 1, 21st Street P: 972.425.3350 May contact DFW Int'l Airport, Texas 75261 40 hrs/w, $48,000/yr Duties: Responsible receiving, requisitioning, shipping, warehousing, storing, dispersing recording parts, equipment supplies. Experience inventory, records keeping, machinery equipment operations. Stores wide variety tools, jigs, fixtures, equipment materials issues upon request authorized personnel; upon receipt replacement items return issued items, checks appropriate requisition form discrepancies operations counting items, examining items visually manually defects wear. Corrects routine errors forms refers others supervisor; bins items serviceable condition, sort's non-serviceable items salvage scrap. Bins according condition; makes minor repairs. Maintains inventory within established specifications serviceable condition following appropriate procedure exchange broken tool, request repairs, requisition additional supplies; reports overdue items shortages supervisor. Equipment Supply Supervisor June 1999 April 2000 Company Name 33rd Street P: 972.574.0612 May contact Dallas, Texas 75261 40 hrs/w, $50,000/yr Duties: Responsible aspects airport catering functions, include assisting selection professional development new management non-management employees. Develop coordinate work schedules approximately one hundred (100) employee work groups directed work three Duty Managers. Monitors accuracy delivery scheduled flight meals. FEDEX Ground March 1998 June 1999 Company Name 4901 Village Creek Road P: 817.561.3050 May contact Fort Worth, Texas 76119 40 hrs/w, $55,000/yr Duties: Responsible courteous efficient pick-up delivery customer mail packages. Maintain friendly, efficient reliable manner customers. Develop proper use hand-held scanning/package tracking devices. Ensured customer information entered FedEx systems accurately. Manage react day-to-day operational requirements professional timely manner. Establish goals achieve departmental results, holding self others accountable results. Business Administrator July 1978 September 1998 Company Name 55 hrs./w, $50,000/yr. Coordinated daily administrative activities directly supervised 10 15 clerical personnel Trained evaluated job performance personnel assigned within department Established work standards, assigned scheduled workflow, delegated work subordinate managers supervisors, reviewed work completion Conducted monthly individual group counseling session involuntary resistant clients Provided client counseling evaluations upper management Trained employees software programs: Word Perfect, Microsoft Word, Excel, Power Point Sabre System. Education Training Certificate Achievement Business Administration, CTU, Santa Ana, CA 08/10 Certificate Achievement Operations Management, CTU, Santa Ana, CA 5 2014 Bachelor Science Business Administration 3 2014 California Coast University － City State Business Administration High School Diploma 1 1 Lake Providence High School － City State Personal Information Citizenship: US Veterans Preference: VRA 30% Skills administrative, Business Administration, clerical, CA, counseling, client, clients, delivery, forms, inventory, machinery, materials, Excel, exchange, mail, Power Point, Microsoft Word, Monitors, Operations Management, personnel, pick, receiving, recording, repairs, Sabre, scanning, shipping, supervisor, warehousing, Word Perfect, workflow Additional Information Citizenship: US Veterans Preference: VRA 30% Honors, Awards 08/98 Veterans Preference Awards (Expeditionary Medal, National Defense Service Medal, Navy Achievement Medals.) Other Information I certify I type 40+ words per minute information within resume accurate.

CHEF

MARKETING CONSULTANT Summary Value Creator, Marketing Executive: Versatile strategic leader 15 years corporate marketing, business development, account management Fortune 1000, niche, start-up companies. Success healthcare, technology, automotive, retail, consumer-packaged goods. Proven ability grow revenues brand loyalty B2C B2B markets innovative campaigns targeted marketing programs. Contributor team leader experience million-dollar budgets. Entrepreneur mindset creative analytical skills measurable impact. BBA Marketing MBA Management. Skills Strategic Planning Forecasting, Budgets, P L Brand Product Management Channel Strategies Lead Generation Account Management Complex Selling Software Technology Manufacturing Sourcing Sales Enablement Business Competitive Analysis Market Research New Product Development Packaging Creative/Design Content Communications Social Media Digital Events Project Management, Vendor Management CRM Automation Apps Call Center Telemarketing Experience Marketing Consultant May 2011 Current Company Name － City State Marketing services consulting working diverse companies healthcare technology. Client roles vary Consultant, Contractor, Employee marketing leadership managing areas marketing function resources. Experience focuses corporate, startups individuals seeking thrive including:. Marketing Director/Consultant April 2015 December 2016 Company Name － City State Increased profits 60% one year restructure business line. A B2B technology healthcare solutions provider VAR GE Imaging reporting matrix executive leadership Oversaw marketing three divisions support revenue pipeline across diverse vertical markets. Key focus targeting independent hospitals, clinics, physicians bundled implementation, software, managed IT. Develop marketing function oversee telemarketing team campaigns. Lead facilitator GE Imaging IT marketing plan including demand generation, brand development, marketing communication initiatives; utilizing Salesforce, Autotask, WordPress, Project management practices. Developed content digital traditional including presentations, customer stories, video, blog, emails, website. Managed multiple events across vertical markets business healthcare supporting reseller channel strategies new brand product packaging, establishing launch programs, brand standards, calendar, action plans. Sr. Director, Marketing June 2014 December 2015 Company Name － City State A B2B healthcare informatics solutions Employers Payers; reporting President/Cofounder (company sold) Developed brand UX experience two new technology platforms: functionality, design, positioning: $6M target. Oversee communications, brand standards, proposals consulting services, diagnostic reports coordinating team. Created weekly blog strategy: establish calendar, targets, authors drive leads, SEO, content. Manage public relations including media, press releases, distribution target industry contacts. Initiated email campaigns, webinars, social media entry build brand via targeted campaigns lead generation content including whitepapers. Initiated CRM evaluation selection build-out system contacts, leads tracking, email integration. Developed rebranding plan establish primary secondary brands current new products including competitive analysis, positioning, market research, testing, naming, product roadmap, segmentation, identity creation. Developed 2015 marketing plan, calendar budget generate $1M organic growth across largest 750 plan sponsors. Manage 45 branded events including sponsorship exhibits working national regional industry groups, AHIP, AMCP, World Work, SALGBA national industry organizations reaching health plans sponsors. Developed new brand website strategy w/ engagement tools, content, rebranding launching 6 weeks. Marketing Director/Consultant January 2013 May 2014 Company Name － City State National leader hospital revenue cycle solutions; reported President (company-wide cost reductions). Launched new brand/solution identify creation, brand standards, outbound messages, events, websites, campaigns market transition customer base build >$1M new revenue, YR1. Developed annual marketing plan/budget hospital markets PR, >20 new events, sponsorships working HFMA, AAHAM, NAHAM local/regional/national levels. Managed vendors reduce spend $50K. Led market position generate >$50M qualified funnel 2014 revenue; tracking 400% organic sales 75% referral. Injected culture optimism brand revamp, Peer Review award, external focus communications, creative tools. Rebuilt corporate patient-facing websites, Facebook, LinkedIn tracking metrics content SEO SEM manage MRA voice offset competitors' inroads. Revamped patient communications present positioning patient advocacy letters, portal, call center, POS. Developed first annual Customer Satisfaction Survey achieving 30% participation delivery >200 hospital leaders. Director Marketing Executive Team Member May 2011 January 2013 Company Name － City State A B2B healthcare IT RCM start-up physicians/medical groups; company folded two years; reported CEO Targeted physicians 28 states/35 specialties converting customers EHR licenses revenue cycle management services. ​Developed new software launch revenue cycle including brand strategy, digital promotion, user events, PR: $1M YR1. Facilitated 25 trade show events per year supporting national, regional community initiatives. Rebranded practice management software services transitioning 300 independent practices new solution. Established new US lead-gen team US including CRM, market data, reporting talent 25% revenue pipeline. Launched new website design related communication strategies; developed advertising, trade events public relations. Built social media strategy including key sites, blog, ad words, PPC, SEO, content development build leads traffic. Established marketing intelligence function across 300,000 physicians; defined key targets specialties campaigns each; analyzed engagement, pipeline, market trends using CRM, research, satisfaction studies. Managed team 10 including lead-gen specialists outsourced vendors; member Executive team. Director Marketing Executive Team Member November 2008 May 2011 Company Name － City State Aftermarket auto parts distributor/retailer, $2B B2B/B2C; reported General Manager/Corporate VP (recruited new startup 31% sales increase >$48M 2010. Managed 100 trade association events across North America. Relaunched brand new positioning strategy leveraging market research equity entirely new website, ad campaign, e-marketing vehicles. Stabilized sales $37M 2009. Managed customer relationships working national retailers traditional distribution channels service DIY DIFM markets supporting 14,000 store locations North America; created unique marketing support US Canada. Initiated business review strategic plan largest retail customer (3,400 locations) market tests, licensing evaluation new product expansion worth $5M sales 2010. Grew business 42% versus 2009. Managed contributed executive staff member reestablished market sales focus, channel strategies momentum new sales organization. Annual budget >$2M spend >25 branded customer promotion programs. Channel Marketing Manager April 2006 September 2008 Company Name － City State A $150M retail business $2B FKI Industries; FKI sold Melrose liquidated; reported VP Marketing (company divested). Strategically managed >$20M customer merchandising, in-line product promotion programs retail national accounts. Created $5M new brand, Designer Collection program retailers e-tailors: new products, packaging, promotions, Internet advertising, merchandising. Led project management, China sourcing, store rollout. Created new Hickory Hardware brand customer programs including innovative merchandising, lifestyle graphics messaging, website consumer tools, packaging upgrades Menards, Home Depot, Lowe's, CH Briggs: >$50M. Established new corporate New Product Development process tracking; reduced NPD schedules 30%. Established led Lowe's marketing team, hiring resources, setting process, leading monthly service product marketing programs top customer: $20M annually; 11% 2007. Managed agencies vendors upgrade quality marketing strategy, branding graphics, messaging, communications; achieved first consumer ad campaign including consumer print, HGTV sponsorship, on-line market place. Conducted market research projects among Pros DIY consumers establish branding message channel differentiation strategies various products resulting packaging, promotions, new web strategy. Sr. Marketing Manager Consultant September 2004 April 2006 Company Name － City State Start-up B2B company speed clinical trial enrollment, reporting COO consulting area small businesses. Created start-up marketing led implementation brand, sales, channel partners, marketing $1M pipeline. Generated $400K closed contracts first six months $1.2M pipeline targeting pharma, research, physicians. Strategic Market Manager April 1999 September 2004 Company Name － City State Annual sales: $350M A B2B technology services, data, software division Reed Elsevier; reported General Manager/Vice President Responsible Brand/Product Mgt., Customer Service, Business Development, Renewal revenues $2.1M annually. Generated business development revenues $300K annually reseller agreements. Directed database software relaunch emphasis brand/product repositioning outsourcing services, 18% growth. Developed annual marketing plans including direct mail, advertising, tradeshows, public relations, product, sales strategy. Led website redesign brand relaunch, offering integrated marketing multiple target audiences/industry segments. Led acquisition merger opportunities evaluating market position, financial performance, due diligence initial interest. Senior Product Manager August 1996 November 1997 Company Name － City State Annual sales: $120M A design leader marketer gift-wrap, bags, accessories retail channels All Occasion Gift Wrap Accessories. Created revenue $30M programs warehouse clubs, mass merchants, dollar chains. Defined premium gift wrap line positioning, created brand identity, launched new product; $1M new business. Grew revenues private label programs varying distribution channels; incremental $2M sales. Created three new licensing programs, worked licensors, creative, operations resources develop positioning product design; launched field sell materials, displays, trade advertising. Led development merchandising systems including permanent fixtures, promotional displays, in-store signage. Conducted quantitative research evaluate 200 seasonal designs, select sku's, create positioning market materials. Brand Manager October 1990 July 1996 Company Name － City State Annual sales: $400M Berol business, promoted Sharpie Brand Manager: >$150M sales; Accessories, Art, Writing Products Manager $7OM sales; Product Manager: Berol Writing/Office Products: $18M sales; Asst. Product Manager: Art/Writing Products $80M sales. Managed $3M brand marketing budget annual basis tracked monthly; delivered multi-business plans budget. Identified analyzed P L objectives, cost requirements, market pricing, business opportunities. Redefined core brand, created positioning, redesigned products, launched market. Increased sales 27%. Generated new distribution five top retailers: $2M incremental sales via national communications campaign build sales. Branded import line, set quality standards, implemented marketing redefined target segment. Reversed 10% decline. Created intriguing print campaigns national market limited budget timing; $500K budget teen product line. Conducted quantitative research evaluate 200 seasonal designs, select sku's, create positioning market materials. Identified national tie-in partners reduce print campaign costs, increase reach, capture multiple audiences. Managed advertising/P.R. agencies budgets; set objectives, approved media plans, conducted reviews. Initiated delivered $150K 3-phase direct mail campaign target segmented art consumers involving national tie-in partners, product sampling, incentives, communication reaching 80% national market. Supervised brand team; managed priorities, development, marketing projects daily annual assignments. Education Training Inbound Marketing 2017 Hubspot Academy － City State Strategy Facilitation Certification 2010 Leadership Strategies Group － City State Master Business Administration Management Belmont University － City State Management Completed degree keeping full-time career position Marketing University Kentucky － City State Earned 75% expenses, Senior Woman Year Finalist, Who's Who Professional Development Courses: Branding Identity Development, Internet Marketing, Customer Centric Selling, Web Site Design Marketing, How Manage People, Dale Carnegie Leadership Course, Creating Effective Promotions, Leadership Development, Driving Innovation, Advanced Microsoft Office Suite, Writing Effective Copy, Leading Teams Diverse Personalities, P G Leadership Writing Technology: Microsoft Office Suite 2013: Word, Excel, PowerPoint, Publisher, Project; Constant Contact Emma; Survey Monkey; Salesforce, Dynamics; knowledge Hubspot, Hootsuite, Eloqua, Marketo, InDesign, Photoshop, Illustrator, HTML, Software Life Cycle Project Management programs.

CONSULTANT

CONSTRUCTION ENGINEERING SUPERVISOR Summary Skilled security professional 20 years providing security services federal buildings, corporate settings, apartment complexes, retail facilities construction sites. Security Officer accomplished securing protecting governmental science technology facilities. Brings techniques gained background law enforcement training. Protective services professional strong law enforcement background. Approaches case high level professionalism, offering case proper due diligence. Highlights Department State Secret Security Clearance Natural leader Weapons training First Aid training 2016 Security personnel training Windows Vista Accomplishments Awarded management several official commendations personal achievement contributions team. Promoted Staff Supervisor 6 years employment. Experience Construction Engineering Supervisor January 2012 January 2013 Company Name － City State Supervised construction, repair, utility buildings, warehouses, fixed bridges, port facilities, petroleum pipelines. Read interprets construction drawings. Estimate material, time, labor, equipment requirements. Inspects structures facilities ensure compliance specifications. Combat Engineer January 2000 Current Company Name － City State Detailed understanding interrelationships circuits. Perform tasks making circuit analyzes, tracing relationships signal flow. Use complex test instruments high frequency pulse generators, frequency synthesizers, distortion analyzers, complex computer control equipment. Reads, interprets, plots maps, overlays, photos; develops uses engineering tools. Determines limiting slopes, curves, stream velocity, gap widths. Assembled structural parts components meet requirements preserving structural integrity low observable qualities, posted entries maintained maintenance inspection records. Provide US Army hands-on over-the-shoulder radio communications maintenance training utilizing Aero flex analyzers, Fluke multi-meters, Bird watt meters, Marconi signal generators BKP frequency counters, Boonton modulation meters TEK 4ch oscilloscopes. Assist developing communication system maintenance management repair program Advise maintenance personnel basic intermediate maintenance, troubleshooting, repair service LMR HF/ VHF communications equipment. Combat Engineer January 1992 January 2000 Company Name Detailed understanding interrelationships circuits. Perform tasks making circuit analyzes, tracing relationships signal flow. Use complex test instruments high frequency pulse generators, frequency synthesizers, distortion analyzers, complex computer control equipment. Reads, interprets, plots maps, overlays, photos; develops uses engineering tools. Determines limiting slopes, curves, stream velocity, gap widths. Assembled structural parts components meet requirements preserving structural integrity low observable qualities, posted entries maintained maintenance inspection records. Provide US Army hands-on over-the-shoulder radio communications maintenance training utilizing Aero flex analyzers, Fluke multi-meters, Bird watt meters, Marconi signal generators BKP frequency counters, Boonton modulation meters TEK 4ch oscilloscopes. Assist developing communication system maintenance management repair program Advise maintenance personnel basic intermediate maintenance, troubleshooting, repair service LMR HF/ VHF communications equipment. Education Diploma 2001 University *Strong Vincent HS － City State Intermediate Electronic Principles, Keesler AFB, MS, 2010 *Telephone Central Office Repair, 1987 *HAZMAT Familiarization/Safety Transport, 2007 *Forward Area Alerting Radar Repairer, 1990 Personal Information Performed supervised maintenance manual, semiautomatic, transportable communication systems. Excellent teaming skills Ability work independently without direct supervision Excellent written verbal communication skills Excellent organizational, administration, computer skills (Microsoft Office Suite 2010). Able show past pattern success influencing candidates show interest organization. Ability evaluate process compliance, write/review CA/PA reports, perform root cause analysis validate quality processes, responses, plans. Familiarity ISO 9001:2008 AS9100 Interests Active DOD Secret clearance (12 Jan 2011) current US passport. (20 Jan 2011) US Army 12B (Combat Engineer), US Army 12H (Construction Engineering Supervisor) 24 years hands-on experience installing hardware software programs enable integrated communication systems used accommodate command, control, information purposes. Subject Matter Expert (SME) developing vertical, road, bridges airfield construction rigging, bridging, demolition activities. Experienced electronic integrated communications, radar navigational systems. Working knowledge Forward Area Targeting Systems, Target Alert Data Display Systems, IFF. Experienced utilizing TMDE equipment include VOMs, oscilloscopes, AF/ RF generators, transceiver analyzers, frequency counters, FDRs, TDRs, SWR meters antenna analyzers. Experienced supervising personnel complete mission. In-depth knowledge electronic switching systems. Experience Special Test Equipment Advanced Diagnostic Interface Tool (ADIT)[Portable Maintenance Aid (PMA-based)], Deployed Automated Test Set (DATS), BUS Interface Global Monitor Control (BIGMAC) Skills Army, basic, bridges, inspection, Inspects, Marconi, Office, Radar, multi-meters, oscilloscopes, personnel, radio, Read, Safety, signal generators, Telephone, troubleshooting, VHF Additional Information SUMMARY Active DOD Secret clearance (12 Jan 2011) current US passport. (20 Jan 2011) US Army 12B (Combat Engineer), US Army 12H (Construction Engineering Supervisor) 24 years hands-on experience installing hardware software programs enable integrated communication systems used accommodate command, control, information purposes. Subject Matter Expert (SME) developing vertical, road, bridges airfield construction rigging, bridging, demolition activities. Experienced electronic integrated communications, radar navigational systems. Working knowledge Forward Area Targeting Systems, Target Alert Data Display Systems, IFF. Experienced utilizing TMDE equipment include VOMs, oscilloscopes, AF/ RF generators, transceiver analyzers, frequency counters, FDRs, TDRs, SWR meters antenna analyzers. Experienced supervising personnel complete mission. In-depth knowledge electronic switching systems. Experience Special Test Equipment Advanced Diagnostic Interface Tool (ADIT)[Portable Maintenance Aid (PMA-based)], Deployed Automated Test Set (DATS), BUS Interface Global Monitor Control (BIGMAC) Performed supervised maintenance manual, semiautomatic, transportable communication systems. Excellent teaming skills Ability work independently without direct supervision Excellent written verbal communication skills Excellent organizational, administration, computer skills (Microsoft Office Suite 2010). Able show past pattern success influencing candidates show interest organization. Ability evaluate process compliance, write/review CA/PA reports, perform root cause analysis validate quality processes, responses, plans. Familiarity ISO 9001:2008 AS9100C aviation standards practical experience Quality Management (QMS) internal audit processes. Experience inspection Aerospace Ground equipment AGE/GSE; Hazardous Waste Management programs; tool FOD industry standards; equipment calibration procedures; general security procedures. Experienced inspection Aircraft ground handling/servicing; component removal/replacement; scheduled unscheduled maintenance; Time Compliance Technical Directives (TCTD) execution. Prepares quality documentation reports collecting, analyzing, summarizing information, trends including failed process, recalls, corrective actions, validations. Able identify understand non-conformities, procedural breakdowns, and/or program (process) audits. AWARDS AND ACCOMPLISHMENTS 3) Good Conduct medals 2) Achievement medals 4) Oversees Deployment ribbons F-22 oxygen sensor modification, 2012

ENGINEERING

INFORMATION TECHNOLOGY SPECIALIST Professional Profile To continue work Information Technology field developing skills Information Systems Networking. Experience Information Technology Specialist April 2015 Current Company Name Set maintained network infrastructure wired wireless configuration. Setup maintained user's computers including hardware software. Set assisted users e-mail accounts. I maintained security networks company users could access network. Setup configured users android phones could access company's resources. I maintained security companies' machines. Computer Technical Specialist September 2007 January 2014 Company Name － City Set maintain software Faculty Staff computers Windows McIntosh environment. Troubleshoot software hardware problems user's machines. Check network connectivity issues client side. Set maintain printers' scanners fax machines staff faculty students. Configure setup PDA faculty staff. Help maintain lab computers windows McIntosh environment including hardware software printing issues. Assist network Administrators setting maintaining network assisting network issues including routers switches servers. This included DHCP server Domain Controllers using active directory layer 3 thru 5 switches. Captured pushed images workstations ghost server. Pushed software packages user's machines using KBOX server. Maintaining classroom projectors connected smart board including attached devices. Installing troubleshooting software hardware issues school Engineering applied science. Serve primary contact vendors maintain licenses. Maintain license server keep software operational. Set maintain intermapper monitored switches servers lab workstations real time see machines running. Set virtual machines installed software client machines. Set configured Polycom qdx 6000 video Tandberg conferencing machines. Set brought conference calls. Senior Computer Network Support Technician November 2001 September 2007 City State Provide statewide data telecommunications the-site problem analysis resolution; consultation; hardware software installations; technical guidance support personal computing equipment. Provide local wide area networking support, included router switch server router configurations, installations problem resolutions. Troubleshoot network components including routers switches servers patch panels. Analyzing diagnosing network correct topology protocols configurations. Install maintain video conferencing systems included Meeting Point. Diagnosed fixed problems computers may experiencing including network software, hardware issues. Junior Network Administrator September 1999 November 2001 Company Name － City State Performed installation removal programs network teaching testing facility. Assigned rights permissions users servicing network. Troubleshoot hardware well software problems network. Also configured IP addresses dynamically statically new machines network using DHCP server. Maintaining compatibility new hardware software network included routers, switches, servers well workstations. Reorganized LANs insure speed performance. Installed maintained wiring network. Education Comp A+ Course, Windows 7 course, CompTIA Network+ course, CompTIA Security+ course, Windows Server 2012 class. CCNA Class. Certified Ethical Hacker class. CompTIA Network+ certification, CompTIA Security+ certification CompTIA A+ certification. MCSE Microsoft Certified Professional Systems Engineer; 2003 CCNA (Cisco Certified Network Associate 1988 Northern Virginia Community College Virginia Commonwealth University GPA: Dean's Lists GPA: 3.4 Dean's Lists GPA: 3.4 M.A Education Biology General Science 1982 George Mason University Fairfax City Education Biology General Science B.S Biology 15 Biology NVCC Alexandria A.A.S Networking (06-25-2001) NVCC Alexandria A.A.S Microcomputer Specialization (06-25-2001) Virginia Commonwealth University Richmond Skills A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring

INFORMATION-TECHNOLOGY

PROJECT(S) MANAGER Professional Overview A Medical Anthropologist driven fundamental interest human health welfare sociocultural perspective. Ms. Kazaryan prepared use strong research project management skills develop, implement, evaluate, direct, monitor public service projects protection security human subjects. Core Qualifications Project Management, Compliance, Monitoring Evaluation, Quality Management Assurance, Program Planning/Development/Implementation (Technical Non-Technical), Report Writing Presentation, Public Speaking Qualitative/Quantitative Mixed Method Research/Analysis/Consultation, Ethnography, Interviews Interactional Analysis, Literature Review Content Analysis, Fieldwork, Health, Welfare, Culture, Society, Migration, Diaspora Education Master Science Philosophy Medical Anthropology 2015 University Oxford City State UK *Scholarship Luys Foundation Armenia* Advisor: Elisabeth Hsu, University Oxford, Medical Anthropology Professor Fellow Green Templeton College, Oxford Bachelor Arts Anthropology 2012 University California, Berkeley City State USA *Academic Honors Anthropology, Distinction General Scholarship* Advisor: Aihwa Ong, UC Berkeley Department Anthropology Reader: Santoukht Mikaelian, UC Berkeley Department Slavic Languages Literatures Associate Arts Honors General Education 2010 Glendale Community College City State USA *Academic Dean's Honor Roll* Advisor: Michael Harnett, GCC Scholars Program Director Experience Project(s) Manager Jan 2015 Current Company Name City State Within first weeks, produced company Disaster Recovery/Business Continuity Plan coordination Pharmacy Manager Pharmacist Charge. Currently manage monitoring evaluation activities within pharmacy departments via [review of] internal audits. Ensure compliance applicable state federal standards outlined National Association Boards Pharmacy (NABP). Supervise current Compliance Officer order accomplish Verified Internet Pharmacy Practice Sites (VIPPS) accreditation. Deal public relations matters. Goal create ethical, compliant, safe working environment, also ensure integrity represented healthcare services provided. Consultant Sep 2015 Dec 2015 Company Name City State Provided methodological training directly Monitoring Evaluation Department. This included lessons ethnography, interactional analysis, content analysis, grounded theory, open ended interviews, systematic review research literature. Actively participated number private consultations, public conferences, key cooperation workshops delegates World Health Organization (WHO), The World Trade Organization (WTO), The World Bank, The Food Agriculture Organizations United Nations (FAO), Eurasian Economic Union (EEU) nation states respective ministries health agriculture sectors. Compliance Officer Sep 2012 Aug 2013 Company Name City State Designed comprehensive policy procedure company manual employees, patients, shareholders. Reviewed patient-pharmacist consultations, internal audits, dealt compliance ethics related issues. Accomplished accreditation Utilization Review Accreditation Commission (URAC) company. Built strategic pharmaceutical alliances resulting signed contracts major drug manufacturingcompanies allow dispensing new and/or limited distribution cancer treatments. Licensed pharmacy 24 U.S. states outside state California. Collections Management Assistant Aug 2011 Jun 2012 Company Name City State Served right hand assistant Manager Collections Department UC Berkeley's Museum Anthropology. Supervised researchers, students, interns, volunteers regularly worked valuable fragile artifacts, including human skeletal remains. Organized collection inventory, conducted database entry Oceania artifacts, reviewed system entries working interns volunteers. Recruitment Intern Sep 2010 Jun 2011 Company Name City State Contributed overall campus recruiting strategy, planned campus events, held public speaking events, assisted publicizing upcoming events, consulted maintained confidentiality student applicants, answered inquiries, collated reports, filed recruitment information, saved transferred documents correspondence sound manner. Leadership Cultural Affairs Representative Sweden (2015): Model United Nations, UN Armenia Mentoring Associate Translator (2015): Luys Foundation Headquarters, Armenia Welfare Officer (2014-2015): Oxford University Student Union, University Oxford Social Media Director (2012-2013): Human Health Project Vice-President (2011-2012): Armenian Students Association, UC Berkeley Vice-President (2009-2010): Scholars Program, Glendale Community College Volunteer (Annual/Temporary): Armenia Fund, St. Joseph Hospital Maternity Department, Los Feliz Small Animal Hospital Skills Microsoft Word, Excel, PowerPoint, Office, Outlook, R-Studio Time Management Strategic Goal Setting Critical Thinking Problem Solving Interviews, Participant Observation, Surveys, Questionnaires Sociocultural Perceptiveness, Public Speaking, Recruiting Organized, Determined, Professional, Personable, Adaptable Languages Interests Armenian English Fluent Reading, Writing, Speaking Research, Policy, Ethics, Global/Local Health, Bio/Ethnomedicine, Human Rights, Welfare, Culture, Society, Disability, Politics, Philosophy, Advocacy, Access Publications Kazaryan, A. (2015) "Mezabujutyun: The Medicinal Uses Urine Among Armenians Diaspora" University Oxford Kazaryan, A. (2012) "Armenian Americans: Ethnic Invisibility Double Consciousness Diaspora" University California, Berkeley Kazaryan, A. (2010) "Neolithic Çatalhöyük: The Origins Culture" Glendale Community College, Bay Honors Research Consortium Professional References Elisabeth Hsu Professor Medical Anthropology University Oxford: +44.1865.274624, elisabeth.hsu@anthro.ox.ac.uk Avetis Minasyan CEO President TNH Specialty Pharmacy: +1.818.988.1288, avo@tnhpharmacy.com Leslie Freund Collections Manager Phoebe A. Hearst Museum Anthropology: +1.510.642.3682, freund@berkeley.edu Aihwa Ong Professor Anthropology UC Berkeley: +1.510.642.3392, aihwaong@berkeley.edu

AGRICULTURE

ABA THERAPIST Summary Team-oriented Applied Behavior Analysis Therapist strong track record establishing solid relationships, motivated, determined, enthusiastic passionate work. Experience May 2015 August 2017 Company Name City State ABA Therapist Summer Internship 8:30 4:30 pm, Monday Friday Work one-on-one morning child afternoon child Was trained multiple different children sub help anytime Followed implemented behavior/treatment plans guidelines Maintained daily detailed records child's individual activities, targets, behaviors, meals activities. Supervised/engaged outing (field trips) child attended Helped child reach milestone self-care, educational social areas Developed professional relationships parents/families, teachers/other therapists, directors/program managers Collaborated monthly Program managers child's progress new ideas possibly implement growth March 2015 Current Company Name City State Fitness Consultant Keep watch safety infractions Answer needs/questions patrons Provide fun safe environment patrons workout Education Training 2018 Purdue University City State Bachelor Science Psychology Brain Behavioral Sciences Activities Honors In high school I head committee named Catholic Life Committee, within committee I would go plan dances raise money Riley Children's Hospital Created program within high school called Freshman Buddies Program help make transition freshman easier Won Saint Theresa Avila Leadership Award Join Sigma Kappa sorority I Risk Manager house year Member Purdue University Dance Marathon committee Volunteered animal shelters walk dogs service hours Skills Conversational American Sign Language All Microsoft Programs CPR/AED Certified First Aid Certified Safe Sitter Certified BBP Certified Interests Running Lifting Crossfit Competitor Watching documentaries Playing animals Babysitting

FITNESS

SYSTEM ADMINISTRATOR Experience 03/2009 Company Name 21674 SKSIT Security Wireless Environment 11/05/12 18640 SKSIT Securing WLANs 10/30/12 27481 SKSIT Building Securing VoIP Networks 03/20/12 36542 SKSIT Protecting Windows 7 Against Malware Vulnerabilities 03/13/12 30688 SKSIT Physical Security 02/03/12 14766 SKSIT FIREWALLS AND VPNS 01/23/12 34601 KISAM Service Manager (SM) Overview 09/27/11 31699 Adding Assets KISAM Asset Manager 09/26/11 31856 Windows Server 2008 System Administration 04/01/11 28902 STAN Security Configurations Windows 2003 Servers 01/31/11 28801 "EOps Test Planning Procedures OS, Databases COTS" 01/20/11 14763 SKSIT (ANS) ENCRYPTION TECHNOLOGIES 04/09/10 23796 SKSIT Intrusion Detection Response Networked Environments 03/22/10 21797 SKSIT Introducing Voice Over IP 04/15/09 21674 SKSIT Security Wireless Environment 04/14/09 17090 SKSIT Wireless Communication Basics 04/10/09 17623 SKSIT Auditing Monitoring 05/01/08 21597 SKSIT (ANS) The Fundamentals Networking 04/25/08 18287 SKSIT ITIL: Problem Change Management 04/24/08 18054 KARTA Introduction Certification Accreditation Process 04/12/07 18064 KARTA Information Security Awareness Beginner 04/11/07 13085 SKSBS BUILDING RELATIONSHIPS TO GET RESULTS 08/03/06 14115 SKSIT INTERNET SECURITY: FIREWALL PRINCIPLES 08/02/06 14025 SKSIT CISCO ROUTERS, FIREWALLS, AND PERIMETER SECURITY 07/31/06 14780 SKSIT Wireless Security 07/31/06 15248 WINDOWS SERVER 2003 ACTIVE DIRECTORY SERVICES 04/07/06 17633 SKSIT Malicious Code 03/24/06 18035 KARTA Technical Controls 03/23/06 18041 KARTA Risk Management 03/22/06 18034 KARTA Operational Controls 03/17/06 18004 KARTA Principles Operating Systems Security 03/17/06 18033 KARTA Management Controls 03/16/06 17996 KARTA IT Security Awareness Intermediate 03/15/06 18076 KARTA FISMA: Establishing Security Metrics 03/14/06 18064 KARTA Information Security Awareness Beginner 03/14/06 18060 KARTA Implementing Physical Security 03/14/06 15225 Firewalls Internet Security 12/16/05. System Administrator 07/2005 Current Company Name Hours per week: 40 Ogden, UT 84201 Series: 2210 Pay Plan: GS Grade: 12 Information Technology Computer (This federal job) Supervisor Peter C Morgan 304-264-5413 May Contact Supervisor: Yes As 12 Computer Systems Administrator EOps-ECC-WSSB-BSS-CIS group, job function varied requires multi-tasking standard. I acted CIS section supervisor. I trainer new employee's coming group details 4 new permanent employees CIS group. I required basic working understanding 7 projects able step SA's moment's notice well 500 servers. The work involves analyzing customer requirements, developing specifications new modified systems, planning coordinating design, development, testing, installation, support new modified systems, including hardware software, serving primary liaison customer organizations IT-related matters. The work may involve developing presenting training operation maintenance new systems IRS IT staff including IT specialists specialty areas, insure new systems properly managed. The employee may adapt implement systems diagnostic maintenance tools ensure availability functionality systems required support organizational Objectives evaluate recommend selection new systems diagnostic tools. This work affects availability IRS IT systems needed meets mission requirements. Regular contacts include employees related units, employees managers within IRS contractors/vendors several levels agency (campuses, headquarters field offices); individuals groups outside agency, including consultants, contractors, vendors, representatives professional. My main duties maintain server's operation, security, analyze diagnose system hardware software components. I also write problem tickets server's hardware software get clearance vendors access servers hardware repair well scheduling times local I.R.S. personal vendor accomplish repairs. I make sure new server put Domain I appropriate paper work includes requesting UWR's, KISAM asset management include new servers information serial numbers, bar code, make, model location name them. I also file Server Compliance checklist, software license forms. In addition, I image re-image server proper Windows Operating System software needed run server e.g. Contact Recording, Contact Analytics, TOS, RTS among servers. I also monitor respond KISAM Tickets I also monitor HIDS, Symantec Anti-Virus programs date operational. Insure Microsoft Windows patches installed servers. I make sure Altiris installed endpoint healthy I make necessary corrections. I run Windows Policy Checker insure server stays IRS Cyber Security Compliance. If compliance, I make necessary changes bring back compliance. I create documents Word Power Point referencing problems I encountered trouble shooting situation other's group case similar situations problems put group shared location network read. I also done short training things I encountered I knowledge others group via OSC sharing conference calls. TPF Operations Server (TOS) I main system administrator accomplishments I achieved set single sign BAG group, single sign IMM, un-secure IMM Web page secure Web page brought current Big Fix patching. Installing maintaining software hardware, controlling current versions use future release application software, documenting physical configuration system. Optimizing functionality servers systems using performance tuning tools techniques. Analyze Diagnosing recovering failed systems using systems diagnosis tools fault identification techniques. Planning coordinating installation new products equipment, resolving installation problems, identifying mitigating security vulnerabilities risks, maintaining server integrity availability. Initiating corrective preventive actions, increasing disk memory capacity improve system performance. 01/1989 04/2007 Company Name Hours per week: 40 Ogden, UT 84201 Series:2210 Pay Plan: GS Grade: Information Technology Computer System Administrator (This federal job) Supervisor Sandy Spiers (801-620-4555) May Contact Supervisor: Yes. My responsibilities assist public electronic filing programmers analyzing, diagnosing making proposals error software getting software passing IRS standards electronic filing. I using IRS IRM thereby transmit standard test returns I would print transmitted test returns analyses determine programming error's call communicate error occurred. They would make correction would accepted Electronic Filing Software Program. I also work closely electronic filing Tax Examiners assisting transmitters problem solving situation. Another responsibility I data copied nine-track tape processed mainframe computer output drain information archival system allowed authorized I.R.S employees access returns taxpayer questions returns. I also helped group maintain network desktop computers. There times would lose connection network would use network sniffer would assist us type location problem needed fixed. I also would install updates workstations, became available us thru download transmittal. Job Related Training:. Item Item Description Completion Date. Information Technology Specialist 01/2013 Within first 7 years I able go GS 3 Clerk position level Systems Administrator GS -12 I achieved set single sign BAG group, single sign IMM, un-secure IMM Web page secure Web page brought current Big Fix patching. Personal Interests: Riding Motorcycles, Walks, Hiking, riding bicycles, Camping, Spending quality time family friends Tracking Stock Market. Education BS Sociology Social Work Psychology 1983 Weber State University Sociology Social Work Psychology My education background provided several abilities allowed easy transition job I Cultural Competence Effective Communication 04/06/16 27931 "SKSIT Monitoring, Backups, Recovery Windows Server 2008" 03/02/16 31818 SKSIT Software Updates Compliance Management Microsoft Windows Server 2008 02/17/16 SKSIT Patch Management Securing Monitoring Servers Windows Server 2008 12/18/15 36545 SKSBS IT Project Management Essentials: Monitoring Controlling IT Projects 12/11/15 36544 SKSBS IT Project Management Essentials: Executing IT Projects 12/11/15 36543 SKSBS IT Project Management Essentials: Initiating Planning IT Projects 12/11/15 36546 SKSBS IT Project Management Essentials: Managing Risks IT Project 12/11/15 36541 SKSBS IT Project Management Essentials: Introduction IT Project Management 12/10/15 27225 SKSBS Troubleshooting Closing Project 12/10/15 60476 SKS-LLPKG PM Lite A Blended Approach 12/10/15 27236 SKSBS Managing Project 12/09/15 27234 SKSBS Transitioning Project Management Role 11/27/15 27233 SKSBS Project Management Fundamentals 11/13/15 27235 SKSBS Initiating Planning Project 11/12/15 31813 SKSIT Windows Server 2008 Backup Recovery 11/10/15 31586 SKSIT Setting Securing Windows 7 01/14/15 57785 PSTR FISMA Continuous Monitoring ASCA Training 01/07/15 43943 SKSIT SSCP Domain: Malicious Code 10/16/14 23279 Configuration Management (CM) Overview (CBT) 01/07/14 43161 Change Management Process Overview 01/07/14 31813 SKSIT Windows Server 2008 Backup Recovery 12/10/13 53407 SKSIT Cisco IINS 2.0: VPN Technologies Public Key Infrastructure 12/06/13 23796 SKSIT Intrusion Detection Response Networked Environments 12/05/13 23464 SKSIT 3G Communication Systems 11/23/12 Skills Computers trouble shooting Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Word Computer Security Anti Hacking HIDS Microsoft Event logging Adobe Additional Information Awards recognitions Performance Award August 2013 Performance Award August 2012 Performance Award August 2011 Performance Award August 2010 Performance Award August 2009 Performance Award August 2008 Special Act award April 2008

INFORMATION-TECHNOLOGY

BRANCH BANKER III Accomplishments Maximize sales volume. Maintain visual presentation standards consistent division philosophy direction. Demonstrate effective written verbal communication skills. Assist recruiting, training developing Sales Associates. Develop proficiency operational policies procedures. Manage time prioritize tasks. CUSTOMER SERVICE SALES Ensure customer service #1 priority. Effectively supervise sales floor ensure customer associate awareness times. Understand create awareness factors impact sales volume. LEADERSHIP Motivate develop associates meet goals objectives. Clearly delegate activities follow-up direction. Demonstrate teamwork with-in store company. Take initiative use sound judgement. Lead example. PERSONNEL Demonstrate professional image conduct. Follow specific divisional dress code policy. Ensure store staff treated professionally, courteously respectfully. Involve store staff accomplishing store goals. Take active role development. Communicate staff concerns management. Support company management decisions. OPERATIONS Execute follow-up operational policies, procedures directives. Execute follow-up Inventory Shrinkage Improvement Program. Ensure accuracy paperwork. VISUAL PRESENTATION Maintain store appearance reflect division standard. Replenish merchandise timely basis. Have knowledge store merchandise. Have knowledge sales floor stockroom organization. Keep management informed merchandise-related issues. Executes markdowns re-merchandise needed. POS set-up timely effective. Executes maintains divisional marketing directives. Interpret execute floor plans guidelines. Professional Summary My objective continue move within BB&T. I Relationship Banker BB&T since January 2006. I promoted Relationship Banker I Relationship Banker II January 2012. My long term goal work way training department helping new hires learn BB&T. I passionate BB&T love working here. Skills Team leadership Self-motivated Strong verbal communication Positive Attitude Strong work ethic Excellent Customer Service skills Work History 01/2006 Current Branch Banker III Company Name – City State Proactively initiate, develop, manage long-term, profitable relationships. Manage existing client relationships identify future needs consultatively address them. Profile prospects clients identify additional financial needs refer appropriate financial partners. Deliver superior quality service person phone client needs met consistent, positive basis. Serve primary contact new account openings cross sale products services clients prospects. Proactively reactively contact clients prospects daily phone person identify additional client financial needs strengthen client relationships. Support team sales process acting upon referring identified client needs lines business, including limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, areas. Participate team sales efforts team call nights, sales meetings, debriefs. Employ BB&T supported sales techniques processes whenever possible better serve client branch team. Serve contact client problem resolution perform maintenance current clients dictated needs office. Serve contact responding client non-client service inquiries dictated needs office. Support team service process participating team service efforts service meetings. Must adhere BB&T Policies Procedures, security guidelines, banking regulations internal control procedures. Responsible attending applicable training classes completing computer based training, etc. Stay abreast changes policies procedures ensure compliance current guidelines. 07/2005 Customer Account Specialist Company Name – City State Provide customer service greeting, assisting soliciting persons entering office telephone. Meet personal performance goals handling complete loan cycle. Receive process credit employment verifications records information obtained. Perform routine transactions on-line terminal. Process payments disbursements. Prepare reports, type correspondence transactions documents maintain files, handle mail, notarize documents handle recording filing. 10/2004 Financial Services Reprsentative Company Name – City State Provide superior client service experience assisting supporting aspects service sales-related activities branch. Develop new strengthen/expand existing personal business client relationships daily client relationship management, providing financial solutions meet clients' needs goals, penetrating product service lines. Provide financial solutions meet clients' needs objectives using sales activities include conducting consultative conversations, online charts, teleconsulting making referrals appropriate. Support efforts goals branch team personal sales wide variety SunTrust Bank's products services use referrals, appropriate across lines business. Provide service excellence; perform routine client maintenance requests, problem resolution basic sales functions. Commit advancing individual knowledge sales techniques product knowledge better serve consumer business clients. Perform Teller functions required. Ensure compliance internal controls, operational procedures risk management policies. Pursue on-going education SunTrust products, services, lines business. Additionally, Financial Services Representatives (FSR) In-Store locations responsible service sales include in-store prospecting, assisting clients platform teller transactions Responsible ensuring business transactions practices individual's span control comply regulations SunTrust Code Conduct. 01/2003 10/2004 Floor Supervisor Company Name – City State Floor Supervisor entry-level management position. A Floor Supervisor shares responsibility overall performance store assists Store Management generating sales potential, recruiting developing staff, maintaining store appearance, controlling expenses shortages. Welcomed customers store helped locate items. Handled customer relations issues gracious manner accordance company policies. Identified potential shoplifters alerted management. Cleaned organized store, including checkout desk displays. Alerted customers upcoming sales events promotions. Stocked replenished merchandise according store merchandising layouts. Priced merchandise, stocked shelves took inventory supplies. Trained developed new associates POS system key sales tactics. Instructed staff appropriately handling difficult complicated sales. Counted cash drawers made bank deposits. Education August 1999 High School Diploma Eastgate Christian Academy City Skills banking, basic, c, charts, credit, client, clients, customer service, filing, Financial, insurance, investments, meetings, mail, office, Policies, problem resolution, processes, quality, maintain files, recording, recruiting, relationship management, retail, risk management, Sales, staffing, Store Management, Supervisor, telephone, phone, type

BANKING

EQUIPMENT OPERATOR AND FITNESS LEADER Professional Summary Certified nurse assistant/home health aide Highly motivated honorable veteran seeking transition healthcare Nursing Assistant initially Registered Nurse ultimately. Accomplished equipment operator outfitted 5 years comprehensive expertise achievements operations, fitness management, process improvement, superb trainer. Adept program project management complemented fitness acumen across diverse cultures economies. Established record reliability creating positive rapport clients, staff, family. Extremely effective demanding fast-paced environments proven patience compassion work personnel. Core Competencies Problem Solving Decision Making Risk Management Assessment Extensive Leadership Experience Interpersonal Awareness Relations Security Clearance Computer Competency Flexibility Client Service Professional Experience Equipment Operator Fitness Leader January 2013 Current Company Name － City State Effectively trained 30 members equipment operations led members obtaining licenses HMMWV, 11K-12K forklift, MTVR Cargo, MTVR Dump, 40 passenger bus. Efforts resulted command's mission support 4 projects. Hand selected perform monthly serialized inspections 175 M9 pistols, 420 M16 assault rifles, 3 AT4's 12 MK19's. Thorough attention detail resulted zero discrepancies command's annual inspection. As crewmember runway project, loaded placed 55 gabion baskets mixed 75 bags chemical additive pulverized soil provided proper erosion protection. Additionally, loaded, transported, dumped 14 tons scrap metal 200 cubic yards top soil enabled 2 primary project operations stay task. Always reaching highest level growth development education community involvement. Completed Associate Degree General studies, Certified Nurse Assistant, Home Health Aide training competing 2 half marathons. In addition, volunteered Special Olympics relay, Breast Cancer Awareness 5K, Walk Alzheimer's, Sexual Assault Awareness relay, helped raise $2400.00 carwash donations behalf Navy. Equipment Operator, Fitness Leader January 2010 January 2013 Company Name Administration Management Lead operator utilities branch water distribution system repairs. Worked extended hours restore water service fire-fighting capabilities repair two water breaks replacement 5 fire hydrants. Flawlessly operated grader, backhoe, roller, mud hog 34 hours removing 11,250 square foot spoilage channeled 4,000 gallons storm runoff prevent base flooding. As Base Support Vehicles Equipment Operator fitness leader, personally developed led fitness programs tailored members limited duty. These efforts increased overall fitness participation reducing limited duty personnel 90%. Displayed unsurpassed skills directing creatively designed fitness classes 33 members increased physical readiness 97%. Expertly applied problem solving skills multitude issues presented various customers relating Base Support Vehicles Equipment Operator Dispatch, making sure customer needs addressed timely manner tasks completed within restrictive deadlines. Effectively managed accountability serviceability 365 pieces support equipment coordinated prompt schedule 58 customers, supporting 25 different Naval Air Station commands. Provided 600 hours on-the-job training ensuring minimal equipment time due improper use, allowing members earn new critical skill set providing better trained work-force. Merchandiser Costco January 2008 January 2010 City State Stocked, straightened, shrink-wrapped, labeled merchandise sale warehouse following standard merchandise standards precautions keeping sales floor clear debris empty pallets. Assembled constructed 100+ display models safely secured public showing. Enhanced seasonal sales creatively organizing merchandise intrigued customers explore product encouraged customers purchase product. Provided prompt courteous customer service members, employees, suppliers. Helped members load merchandise carts/vehicles, directed members merchandise, relayed proper knowledge merchandise customers employees. Education Training Bachelor's Degree Nursing 2018 California State University Stanislaus － City State Nursing Associate's Degree General Studies 2014 University Maryland University － City State General Studies Licensed Vocational Nurse Anticipated Certified Nurse Assistant 2014 NCP College Nursing － City State U.S. Navy Certified Fitness Leader Completed 2013 Naval Air Station Sicily, IT U.S. Navy Certified Operational Fitness Fueling Series Completed 2011 Naval Air Station Sicily, IT U.S. Navy Certified Mission Nutrition Completed 2011 Naval Air Station Sicily, IT U.S. Navy Hazardous Material/Waste Training Completed 2012 Naval Air Station Sicily, IT U.S. Navy Expeditionary Combat Skills Course Completed 2013 Center For Security Forces Gulfport, MS U.S. Navy Certified Equipment Operator Home Health Aide Completed 2014 Ventura Training Institute － City State Home Health Aide Completed Equipment Operator School － City State Skills attention detail, backhoe, customer service, directing, forklift, 97, Navy, Naval, organizing, personnel, problem solving skills, repairs, sales, utilities Additional Information Awards honors Navy Marine Corps Achievement Medal 2013 Good Conduct Medal 2013 National Defense Medal 2010 North Atlantic Treaty Organization Medal "Unified Protector" 2012 Global War Terrorism Medal 2012 Meritorious Unit Commendation 2012 Blue Jacket Quarter 2012 Letter Commendation Commanding Officer 2012 Letter Appreciation Commanding Officer 2012 Letter Appreciation Security Officer 2011

FITNESS

ADMINISTRATIVE ASSISTANT Professional Summary Stylist informed background art history design. Dedicated clear fruitful communication delivery unmatched customer experiences. My interdisciplinary studies art taught approach work contextualized perspective ingenuity. Skills Graphic design, composition illustration Writing Proficient Typist Microsoft Office Suite social media platforms (Instagram, Twitter, Facebook) Painting, drawing, sculpture weaving Yoga meditation, Certified Yoga Teacher Work History Administrative Assistant 04/2020 02/2021 Company Name – City State Remotely managed customer service, client scheduling, inventory monthly profit product sales. Personal Assistant Lead Stylist 10/2018 03/2020 Company Name – City State Personal Assistant 2 million dollar book, grew 3 million within year. Personally managed stylists business; coordinating client appointments, carrying pre-appointment pulls, executing special orders, managing internal/external communications, overseeing issue resolution. Curated stylist's personal online boutique, Salesfloor, well presentation product within stylists personal appointment room. Designed etagere, jewelry display stylist's personally requested stock (on Memo pieces). Processed sales, allowing stylist give undivided attention clients. Independently led styling appointments needed. Coordinated tailoring personal styling alterations process. Styled full bridal parties, including celebrity clients Vogue feature. Styled “Saks Limitless Clients” travels New York Milan Fashion week, attended runway events. As well styling galas benefits Oscar de la Renta Lake Tahoe Benefit. Assisted facilitated private country club MTM Armani Event. Consistently monitored Stylist's Sales Performance, followed strategies improve performance successfully maintain trajectory meet sales goals. Organized styled quarterly fashion events present latest product arrivals seasonal trends Saks management, executives, stylists. Front Desk Receptionist, Stylist Assistant Company Name – City State Client administrative responsibilities. Balancing cash drawer end day batch processing. Personal Assistant salon owner. Key Holder, Sales Representative Company Name – City State Sales Representative Company Name – City State Education Bachelor Arts Fine Arts 2017 School The Museum Fine Arts Boston High School Diploma 2010 Brookline High School Accomplishments School Museum Fine Arts, The Graphic Arts Annual Show (2017) Best Illustration, Honorable Mention: “Check Check”, Jumpsuit Newsprint Page Print. Certifications Kripalu Center Yoga Health, Stockbridge, MA (2016) 200 Hour Yoga Teacher Certification

APPAREL

DIRECTOR OF INFORMATION TECHNOLOGY AND ANALYTICS Summary Accomplished senior manager 15 years experience leading complex projects managing resources optimize enterprise technology support business objectives. Committed quality service excellence aptitude launching new technology platforms. Subject matter expert Information Security Risk Management. Excellent communicator adept identifying business needs bridging gap functional groups technology foster targeted innovative solutions. Highlights OS/Platforms: Microsoft Windows Server 2008/2012, Exchange 2010, IIS, Active Directory, DNS Networking: Cisco LAN/WAN (ASA/switching), TCP/IP, VPN, VoIP, SIP, MPLS, VNC, VLAN Segregation Hardware: SAN/FIBER technology, Enterprise Servers, Switches, Routers, Workstations, Laptops, Mobile Devices (iPad/iPhone/Blackberry), Telephony Systems: Cisco CUCM Tools: JIRA, Veritas Netbackup, Backup Exec, PCAnywhere, Symantec Antivirus, Ghost, SharePoint, Visio, Microsoft Office Suite Experience Director Information Technology Analytics January 2005 Current Company Name － City State Market-leading global credit asset management firm $4 Billion AUM 120 employees worldwide. Directed firm's word-wide Information Technology strategy. Established instituted policies, procedures technology mitigate corporate security risk position ZAIS Sarbanes-Oxley act compliance. Identified process improvement opportunities recommended solutions budget requirements management committee. Managed team 6 resources responsible technology management support operations encompassing aspects IT infrastructure including workstations, server platforms, IP telephony, L3 network infrastructure, network security, disaster recovery, Storage Area Networks videoconferencing. Directed project teams lifecycle phases handling technical escalation events. Evaluated deployed DLP solution. Chairman firm's cybersecurity committee responsible advancing firm's security posture. Selected Accomplishments Developed led technology strategy firm supports strong business alignments, increases profitability provides sound, flexible reliable foundation future. Enabled revenue growth leading timely deployment high-performance virtual computing environment support new models created internal development teams. Created Incident Response Policies Procedures rooted firmly NIST framework. Developed lead breach rehearsal scenarios executive roundtable tests technical response team practices. Designed Data Governance Classification Policies particularly regards Personally Identifiable Information (PII). Evaluated deployed Data Loss Prevention system (Symantec) created escalation procedures comply firm's Data Governance Policy. Managed security vendor relationships contract negotiation lifecycle Service Level Agreement reviews. Developed associates fullest potential providing challenging opportunities enhanced associate's career growth. Recruited developed appropriate talent pool insure adequate bench strength succession planning. Managed logistics, procurement deployment IT infrastructure Dallas, Baton Rouge, Shanghai, Dublin, London, Singapore Tokyo locations inclusive establishing sustainable model support. Established viable Disaster Recovery strategy physical virtual solution liaison business units generate firm's Business Continuity plan. Spearheaded analog VOIP conversion ZAIS IPT video infrastructures (Cisco CUCM environment). Transformed IT support organizational interaction practices, fostering strong, collaborative work environment. developing robust help desk systems processes improved trouble ticket initiation visibility. Led firm's Cybersecurity enhancement effort managing design, implementation maintenance Advanced Threat Protection system, Next Generation Firewalls Mobile Computing Security. Developed firms Cybersecurity Policy Incident Response Team firmly rooted NIST framework. Responded audit requests potential current investors, met discuss finding, guided due diligence process. Responded external auditors lead remediation efforts needed. Reported audits executive board. Fostered culture security awareness firm obtaining executive level support Cybersecurity initiatives enabling acceptance security measures user education. Information Technology Manager January 2002 January 2005 Company Name － City State Manufacturing firm 100 year history 170 employees. Directed hardware software configuration, installation, troubleshooting, support activities. Oversaw administration network infrastructure, business systems, cabling circuits, telecommunications platforms. Established managed relationships technology vendors service providers. Monitored tracked call volumes, service requests, performance metrics. Led work order documentation change request management. Selected Accomplishments Designed led Windows 2003 migration team. Administered CISCO multi-VLAN layer 3 switched LAN\WAN. Designed administered CISCO VPN solution. Led procurement, configuration administration infrastructure projects. Engineered deployed Microsoft Exchange 2003 solution including web access/spam protection/security. Planned implemented Enterprise Resource Planning project. Responsible disaster recovery plan/execution. Supervised IT staff coordinated consultants. Systems Administrator January 2000 January 2002 Company Name － City State Consulting firm providing portal technology enterprise customers. Administered supported 250 client node Windows NT environment. Planned, configured administered upgrade Windows NT Windows 2000. Maintained DNS, WINS DHCP multi-site environment. Maintained 85 node development server environment. Engineered deployed System Management Server 2.0 infrastructure. Designed Workstation Server imaging system using Symantec Ghost. Performed daily network monitoring tasks including backups (Veritas) log checks. Data/Systems Administrator January 1998 January 2000 Company Name － State Global provider information technology products services (3 Billion revenue) Oversee modify daily download data several distributors. Uploaded data appropriate SQL databases. Maintained perform hardware/software upgrades Windows FTP servers. Education Bachelor Science Psychology/History 1998 Rutgers University － City State Psychology/History Skills Active Directory, Antivirus, asset management, Backup Exec, budget, business systems, cabling, CISCO, Competitive, Hardware, Consulting, contract negotiation, conversion, credit, client, databases, DHCP, Disaster Recovery, documentation, DNS, due diligence, Enterprise Resource Planning, Firewalls, FTP, Ghost, help desk, IIS, imaging, Information Technology, IP, IT support, LAN, Laptops, Team Leadership, logistics, Loss Prevention, managing, Market, Mentoring, access, Exchange, Microsoft Exchange 2003, Microsoft Office Suite, SharePoint, Microsoft Windows, Windows, Windows 2000, Windows NT, word, migration, Enterprise, network security, network, Networking, Networks, Next, OS, organizational, PCAnywhere, Policies, Problem Resolution, processes, process improvement, procurement, Project Management, Proposal Development, Requirements Analysis, Routers, SAN, Sarbanes-Oxley, Servers, Service Level Agreement, sound, SQL, strategy, Strategic Planning, Switches, Symantec, TCP/IP, telecommunications, Telephony, troubleshooting, upgrades, upgrade, Veritas, Veritas Netbackup, video, VPN, Visio, VOIP, WAN

INFORMATION-TECHNOLOGY

ASSEMBLY MECHANIC Summary Aircraft Mechanic 16 years experience. Extensive background rotary wing fixed wing aircraft. Skills VISIPRISE, KRONOS, SAP EWI programs Blueprints Fiberglass, composite sheet metal Fuel Systems Powerplant Blade Track Balance Vibration Analysis Leadership skills Aircraft Inspection Flight Controls Hydraulic Systems Transmissions Accomplishments Awarded (2) Navy Marine Corps Achievement medals. One success shop I supervised. The second Quality Assurance duties. Experience Assembly Mechanic 09/2014 08/2016 Company Name City State Sheet metal mechanic Boeing 737 fuselage assembly line. Crew leader 3 man team, installing aft fuselage belly skins minimal quality defects required bar line, move rate (2) units day. Flight Inspector 10/2010 06/2013 Company Name City State Functional Test QAR V-22/UH-1/AH-1Z Performed audits numerous functional test procedures include: line clearance inspections, final inspections component installation. Trained new Inspectors procedures aircraft systems. Tracked maintained aircraft serialization logs. Assembly mechanic V-22 final assembly. Installed major aircraft components engines, rotors, fuel systems, oxygen components, drive systems, EGRESS systems. Composite repairs. Worked close tolerance holes. Used multiple precision measuring tools. Aviation Machinist Mate 09/2000 10/2010 Company Name Supervised 60 maintainers. Performed scheduled unscheduled flight line maintenance 16 Sikorsky MH-53E's. Full system QAR. Aircraft vibration analysis rotor tracking systems certified. Performed work center audits tool control, maintenance publications, FOD program safety. Flightline Troubleshooting Knowledgeable hydraulic systems, flight controls, sheet metal, power plants, landing gear systems, transmissions, drive systems, composite blade repair, tire wheel maintenance fuel systems. Overhauled F-110 GE Powerplants Navy's fleet F-14's Overhauled F-404-GE-400 402 High Pressure Compressor modules Navy's fleet F-18's Collateral duty inspector engine platforms. 05/1999 09/2000 Company Name City State Entry level mechanic T-34 Mentor. Performed scheduled maintenance. Introduced aircraft systems functions. Education Training High School Diploma 1999 Skills Flightline Maintenance Intermediate Maintenance Inspection Assembly ​

AVIATION

HEAD OF ACCOUNTS AND FINANCE Summary Flexible Accountant adapts seamlessly constantly evolving accounting processes technology. Adept budget forecasting, financial reporting corporate tax planning. Highlights Financial statement analysis Understands foreign tax reporting Budget forecasting expertise Adobe software proficiency Effective time management General ledger accounting Flexible team player Cash-flow report generation Public private accounting Cost accounting General tax accounting Account reconciliations Proficient Microsoft Office Knowledge Sage Proficient SAP ERP (Enterprise Resource Planning) software QuickBooks Accomplishments Payroll Assistance Assisted payroll preparation entered data cumulative payroll document. Reporting Established client payment plan program monitor payment compliance progress, reducing uncontrolled payment activity Employee Management Liaised HR department establish employee benefits, training, payroll termination procedures Accounting Skills Operated computers programmed accounting software record, store, analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Increased compliance cash management department aiding internal external audits. Researched resolved billing problems previously missed. Experience Company Name October 2013 Current Head Accounts Finance City State Basic Function: I'm always accountable accounting operations company, include production monthly financial reports, maintenance adequate system accounting records, comprehensive set controls budgets designed mitigate risk, enhance accuracy company's reported financial results, ensure reported results comply generally accepted accounting principles international financial reporting standards. Principal Accountabilities: Management Maintain documented system accounting policies procedures Manage outsourced functions Oversee operations accounting department, including design organizational structure adequate achieving department's goals objectives Oversee accounting operations branches (Freetown, Kenema, Kono Kailahun) especially control systems, transaction-processing operations, policies procedures. Mitigating risk cash handling Bank Rural areas disbursing centers Handling project finances, reporting accountability within company Maintain company's PPE register disposal Transactions Ensure accounts payable paid timely manner Ensure reasonable discounts taken accounts payable Ensure accounts receivable collected promptly Process payroll timely manner Ensure periodic bank reconciliations completed Ensure required debt payments made timely basis Maintain chart accounts Maintain orderly accounting filing system Maintain system controls accounting transactions Processing commission agents (VCs) second payment (Premium) farmers done proportional weight coco procured month Reporting: Issue timely complete monthly financial statements Ensure upload monthly financial reports SAP accounting software done timely Lead Coordinate preparation corporate annual report Recommend benchmarks measure performance company operations Calculate issue financial operating metrics Manage production annual budget forecasts Calculate variances budget report significant issues management Provide system management cost reports purposely cost control project managers stakeholders. Provide financial analysis needed, particular capital investments, pricing decisions company performance Compliance: Coordinate provision information external auditors annual audit Coordinate provision information Government revenue authorities regard past financial statement Monitor debt levels compliance debt covenants Comply local, state, federal government reporting requirements tax filings Coordinate provision information stakeholders finances implementation projects within company like AECF, IFAD, Social Projects. Certification (Rainforest Alliance, IMO control) Participating operation department improving infrastructure field activities Crop traceability smallholder farmers overseas customers Crop flow smallholder farmers point sale Crop Grower lists/farmer lists Farmer data spreadsheets (no. coco trees per hector, contracts) Establishing new buying posts (BPs) Establishing Geo-traceability farms Establishing binding agreement (agents-village coordinators Company Name December 2010 October 2013 Senior Accountant City State Duties Responsibilities Working Pivot tables coffee cocoa books different branches Reporting program expenses budget form TTs requests abroad directors Manage financial matters procedures project implementation Preparing payment requests/vouchers cheques payment Preparing weekly reports trend debt levels banks. Preparing weekly fund sheet Report (a detailed cash flow). Preparing, Posting Reconciling Main Books system. Preparing schedules two companies sales (both direct export local sales). Preparing, reconciling posting system, monthly payroll, payroll journals statutory computations remitting SDL, NSSF, PAYE, W/Tax. Preparation monthly Bank (for HO Branches) Intercompany reconciliation statements posting variances syste Exchange rate controlling dealing foreign currencies functional currency Making thoroughness tightly monitoring Receivables debtors telephone, email, time physical appearance. Participating preparatory andreviews final accounts Responding External internal auditors auditing well TRA queries regarding companies past accounts submitted. Stock Valuation, Physical Stock verification Movement stock Calculations VC, Agents Commissions plus premiums District Levies Company Name June 2009 December 2010 Accountant City State Duties responsibilities: Maintaining staff imprest records retirement (IOU issued IOU retired) well staff loans Salary Advance register Reconciliation Circulation debtors, Advertisement debtors, Suppliers Petty cash ledgers Monthly reconciliation Bank Statements Bank books systems preparing Banks reconciliation Reports investigating resolves un-reconciled differences Monthly VAT computations filing returns TRA Maintaining fixed Assets Register, Manage depreciation Fixed Assets register setting depreciating schedule, register acquired Assets post depreciation. Preparing Monthly Sales Performance Report Upcountry Local Representatives Transfer cash cheque main cash receipts control account pettycash banks Tally Pastel Preparing, verifying, processing issuing expense vouchers posting systems Daily Freight charges newspapers upcountry representatives Upcountry monthly Retainers fees Weekly correspondence fees Advertisement commissions Data entry advertisement transactions Tally Pastel Advertisement invoices (sales invoices) -Advertisement receipts (sales receipts) -Circulation receipts (sales receipts) -Credit note circulation debtors Company Name August 2008 June 2009 Trainee City State Duties Responsibilities: Prepare payments Prepare regular reports revenue, expenditure tax returns; maintain reconcile direct debits accounts systems; Prepare invoice bills; Prepare bank reconciliation statements; Disburse cash cheque payments; Post transactions computerized accounting system; Reconcile debtors creditors records Education Tanzania Institute Of Accountancy 2012 Post Graduate Diploma Accountancy Accounting City State Tanzania Institute Of Finance Management 2008 Advanced Diploma Accountancy Accountancy City Tanzania Accountancy Minaki High School 2001 Advanced Certificate Secondary Education Science City Tanzania Tosamaganga Secondary School 1998 Certificate Secondary Education Science Arts City Tanzania Interests Gardening Trees Languages Swahili English Skills Project Reporting Accounts payables receivables, Auditing, Data entry, Internet Exchange rate control, Microsoft Proficiency: Word, Spreadsheets, Outlook, Power Point Payroll processing, Accounting software: Quick Books, Sage Pastel, SAP ERP, TAS Books, TALLY, Research Account reconciling Financial Reporting Management Accounting GAAP IFRS Forecast Vs Actuals weekly monthwise Additional Information Volunteering Experience Trainer Mabibo Teaching Center Assist entry criterion requirement joining high school level

FINANCE

CONSTRUCTION MANGER III Summary Motivated Professional Construction Manager excellent interpersonal skills. Works timely efficient manner see tough jobs completion. Bringing valuable experience large corporate construction sites, well residential home repair projects. Highlights CPR certified standard first aid Storm Water Compliance Manager Ultraweld Exothermic Connection training Knowledge transformers, high voltage switchgear, automatic tansformer Switch, Single Three-phase power Proficient in; MS Excel, MS Word Excellent customer service, conflict resolution Job prioritization Experience City State Construction Manger III 07/2014 07/2015 Provided accurate measurements estimates projects meet budget expectations. Climbing working communications towers purpose installing, replacing, repairing antenna systems equipment; performed tower maintenance close supervision. As experienced Tower Manager, lead construction, installation, maintenance communications tower support structures. Implemented systems improve process efficiency reduce project duration. Scheduled contractors materials deliveries. Responsible managing overall project execution performance including scope, cost, safety, quality, schedule, implementation, customer satisfaction. Serve single-point contact, project management construction execution. Providing oversight construction assigned construction projects. Able establish, maintain, manage subcontractor relationships. Assuring correct level talent subcontractors maintain construction schedules level work. Developed detailed materials take scope services lists RFDS's engineered drawings. Company Name City State Construction Manager II 12/2011 07/2014 Adapted modified standard techniques, procedures criteria solve complex problems. Worked closely network administrators server engineers ensure quality service. 8 years information technology experience. Oversee 100 sites budget responsibility $10M. Provided overall administrative technical direction, enforced company project policies, served client interface insure scheduling communication meet deadlines dates. Assure quality tasks, products services include site visits audits. Assigned tasks subordinate staff evaluated performance. Ability read blue prints, work pressure meet project deadlines. Determine structural repairs needed, takes action tightening bolts account bent steel. Company Name City State Construction Manager II 11/2008 11/2011 Design walks redlines Coordinate ordering Utilities new built sites Completed projects effectively applying engineering, technical maintenance procedures. Overseeing multiple contractors sites daily basis. Collaborating working municipalities site requirements. Order site equipment. Responsible managing clear wire build-out Las Vegas market. Company Name City State Superintendent 10/2007 11/2008 Supervise crew beginning end project. Schedule inspections, permits daily basis. Budget analysis current upcoming project jobs. Attend pre-construction meetings customers. Order manage materials equipment. Create schedules crews. Create construction schedule customers Build install communications sites Install electrical services sites Install grounding systems related communications sites Form concrete slabs, equipment pour Climb towers install communications antennas coax Sweep Test coax ensure installation, punch-list sites completion. Developed standard operation procedures quality safety standards tower installation work. Managed development, design construction tower energy conservation projects ensure acceptability budgets time lines, conformance federal state laws adherence approved specifications. Education High School Diploma 1991 El Dorado High School City State Skills administrative, Blueprint, Budget analysis, Budget development, budgets, budget, interpersonal communication, Compliance Manager, conflict resolution, CPR certified, client, customer satisfaction, Excellent customer service, Dependable, design construction, detail-oriented, direction, energy conservation, equipment maintenance, first aid, information technology, managing, market, materials, meetings, MS Excel, MS Word, multi-tasking, network, policies, improve process, Project management, quality, read, repairs, repairing, Safety, scheduling, supervision, Switch, switchgear, transformers, Utilities

CONSTRUCTION

INTERNATIONAL BUSINESS DEVELOPMENT Summary Results-oriented International Sales Customer Service professional diverse background management, international sales, marketing, logistics customer service. Dedicated providing excellent customer service making operational procedural improvements. Highlights Professional Ethics Negotiation skills Staff training development Project management Territory forecasting Work flow analysis Product development International Sales Foreign Trade Food Beverage Industry Experience Experience International Business Development 11/2013 － Current Company Name City State Contacted new existing customers discuss specific products could meet needs. Identified issues existing marketing material drive process improvements. Identified, coordinated participated client relationship-building activities meetings. Answered customer questions regarding products, prices availability. Successfully prepared product packaging export readiness. International Sales Customer Service Manager 03/2007 － 10/2013 Company Name City State Successfully managed International customer service department developing maintaining excellent service customers, establish monitor procedures service standards export clearance. Built excellent relationships high net worth clients, consistently maintaining near 100% retention. Optimized supply chain solutions meet requirements international business plan including evaluation modes transportation, inventory, time market, landed costs customer requirements. Managed legal, regulatory, shipping requirements documents required international movement product services. Successfully trained managed export team ensure perfect execution shipment based country requirements, customer's specification incoterms. Contracts Administrator/Customer Service 04/2004 － 10/2004 Company Name City State Aided preparation contractual provisions, administration contract proposals responsible preparing bids. Managed organized Returns Material Authorization department Liaison military customers, management production. Customer Service Representative 06/2003 － 03/2004 Company Name City State Acted liaison customers, staff, management. Investigated resolved customer requests problems. Tracked expedited sales orders; ascertaining order accuracy. Processed range financial transactions; maintaining accuracy balance. Customer Service Logistics Manager 08/2000 － 03/2003 Company Name City State Successfully managed domestic customer service logistics operations nationwide ensure fulfillment shipping orders. Reduced shipping costs 20% negotiating proposed pricing LTL Full truckload transportation companies. Conducted business development functions obtaining international customers e.g., meeting international tradeshows, US Commercial Services. International Inside Sales Customer Service Logistics Coordinator 08/1997 － 07/2000 Company Name City State Managed customer service logistics operations serving liaison Japan, U.S., Mexico divisions. Prepared provided financial accounting reports corporate headquarters. Analyzed reduced import, export costs 15% implementing various cost control measures negotiating various freight forwarders trucking firms. Provided support set Maquila Factory Mexico including initial inventory asset control system. Managed off-site employees customer support, accountant inventory control supervisor.Trained 12 new employees (accountant logistics personnel) U.S. operations. Set purchasing sales functions well implemented accounting software inventory system company U.S. Office Manager/Bilingual Assistant 11/1996 － 08/1997 Company Name City State Assisted maintaining department attorney personnel files utmost confidentiality. Created tracked expenses client account codes using QuickBooks. Mailed arranged delivery legal correspondence clients, witnesses court officials. Coordinated office workflow, e.g., timelogs Attorneys, scheduling appointments. Acted liaison clients, vendors attorneys. Marketing Clerk 07/1995 － 10/1996 Company Name City State Updated Market Share report prepared Top 400 individual vendor profile. Controlled product marketing literature inventory including distribution well promotional prizes flyers sales department. Responsible data entry promotions/spiffs business correspondence current basis. Coordinated departmental workflow, e.g., scheduling meetings vendor conferences. Marketing Export Assistant 08/1994 － 06/1995 Company Name City State Collaborated production senior management ensure customer satisfaction services rendered. Investigated resolved logistics issues, requests, problems. Processed applicable financial transactions initiating new sales orders. Interacted international/domestic customers vendors. Translated medical marketing materials English French Spanish. Administrative Assistant Customer Service Representative 01/1992 － 07/1994 Company Name City State Directed multi-functional interface sales, senior management, finance. Served primary point contact international domestic suppliers end users. Successfully efficiently controlled short life span product inventory limiting possibility overstocking preventing stock outs. Education Associate Arts Irvine Valley College Managerial Finance Accounting City State Bachelor Arts Autonomous University Guadalajara Accounting City State Mexico Certificate State Arts Business Works Inventory Control Order Data Entry City State Certificate 8th Walton Selling Walmart Mexico Central America City State Skills Fluent oral written Spanish, reading competency French, proficient Microsoft Word, Excel, PowerPoint, Outlook. MAS90, MAS200, Greatplains.

BUSINESS-DEVELOPMENT

MEDIA SERVICES COORDINATOR Summary Life-long San Antonio resident, dedicated technically skilled professional diverse background, strong people skills, team player, highly organized, excellent collaboration communication skills, ability multi-task adapt well change. Excellent resolving employer challenges innovative solutions, systems process improvements proven increase efficiency, customer satisfaction bottom line. Highlights Proficient Microsoft Office applications, Quick Books Pro, Google Tools/Apps Education, Type 70 WPM, 10-Key touch accuracy, HTML5, CSS, Basic PHP, Adobe Creative Cloud, Techsmith Relay, Camtasia, Snag-it, Web Research skills, Web 2.0 tools, Video-Web conference skills, Mass deployment configuration iOS device skills, Clear understanding Project cost, Excellent Customer Service skills, Strong Analytical, Collaboration, Communication, Written, Organizational, Multi-tasking skills. Accomplishments Led development inventory control metric system. Decreased number issues electronic classroom developing metric system technology issues. Experience Media Services Coordinator 01/2009 Current Company Name City State Responsible accounting financial functions, AP, AR, PR, GL/bank reconciliations month-end closing, prepare financial reports, track travel, purchase departmental supplies, upkeep office equipment Assists Director budget planning based asset tracking depreciation capital equipment Responsible tracking number expense accounts construction projects, supply expenses, grants one time initiative budgets Responsible reviewing processing contractor draws timely manner ensuring services supplies rendered Purchaser AV classroom technology equipment Monitor troubleshoot AV technology classroom issues tier II level, dispatch technicians needed Responsible upkeep helpdesk ticketing systems Assist Director Audio Visual Classroom Technology Design/Project Manager various special projects well provide technical support video conferences, webinars various multi-media services Assist management technology newly designed commissioned classrooms; deploying tablet touch controls similar multi-media equipment Serve Lynda.com Campus Administrator, prepares monthly statistical reports VP, CITO Director Coordinate AV equipment delivery set ups TU community events visiting group events Responsible hiring managing evening supervisor well student workers, process payroll timely manner, approve vacation sick leave, coordinate staff schedules training Lead social media journalist CLT; coordinate departmental tours, new student faculty orientations Responsible upkeep AV inventory, demonstration AV equipment checkout, upkeep 3D printer, provide technical training support 3D printer Credit Manager Billing Coordinator 01/2006 01/2009 Company Name City State Responsible accounts receivables month end closing duties Responsible Group Billing accounts generating 300K revenue Customized Invoicing Responsible Credit card transactions handling disputes Responsible aspects direct billing, credit references, collections city ledger accounts Conduct monthly credit committee meetings, prepare monthly write-off report Assist Controller Assistant Controller developing, implementing financial/office policies Work closely Sales, Catering Managers ensure client billing requests met Responsible implementing managing new technology trouble shoot common accounting issues Developer 01/1998 01/2006 Company Name City State Office Manager Leasing Manager Office Manager Leasing Manager Property Management Firm Responsible accounting financial functions, AP, AR, PR, GL/bank reconciliations month-end closing Assistant Project Manager construction newly developed properties, monitor jobsite procured material receiving warehousing functions ensuring materials purchased accordance project technical specifications Manage subcontractor administration, review execute contractor draws change orders Oversee administrative systems/operations office, including interviewing, hiring managing staff, implementing managing new technology Prepare review trusts, power attorneys, leases, title commitments, miscellaneous mortgage loan real estate legal documents Monitor maintain employee personnel files, including payroll Maintain good customer relationship tenants, coordinated property tours commercial residential properties. First point contact handle tenant inquires complaints Responsible rent rolls, pay vacate notices, lease renewals, rent increase notices, market rate analysis Heavy calendar scheduling, events meeting coordination, travel arrangements owner Education Associate Applied Science Digital Media Northwest Vista College 2012-Present Northwest Vista College Associate Applied Science, Concentration Digital Media Presentations International Programs Presentation assist international students various skills payroll deposits, obtaining Social Security card, obtaining campus employment, etc. Skills Accounting, Reconciliations, Closing Procedures, AP, AR, Bank Reconciliations, GL, Payroll, Project Manager, Public Relations, Property Management, Scheduling, Travel Arrangements, Budget, Correspondence, Billing, Credit, Credit Card Reconciliations, Change Orders, Interviewing, Leasing, Office Manager, Helpdesk ticketing system reporting, Inventory, Process Payroll, Purchaser, Technical Support, Training, Customer Service, Excellent Customer Service Skills, Highly Organized, Microsoft Office, Ms Office, Quick Books Pro, Receptionist, Team Player, Typing, Very Organized

DIGITAL-MEDIA

SR. FINANCE MANAGER Summary Finance professional successful track record driving financial planning cycle transforming strategic goals operational plans. Demonstrated ability build strong financial models, improve processes drive business results. Self-starter creative problem solver. Passionate building collaborative environment empowering people. Experience Sr. Finance Manager Jan 2015 Sep 2015 Company Name City State Served Global FP&A lead VP Finance planning related questions communication Corp FP&A. Led Annual Global Field Quota plan setting process ($6B) including product hierarchy update, definition communication content requirements. Conducted in-depth analysis provided recommendations GMs, COO CFO meeting company's strategic goals terms growth profitability. Led Customer Operations Expense Planning process $2B re-allocated budget accordance top line changes. Successfully incorporated sales commissions model creating unified data structure input requirements. Achieved synergies visibility team. Led Monthly Close, Forecast Management Reporting processes provided guidance support local Field FP&A teams. Drove implemented accelerated Monthly close process 3 business days, provided early visibility final results streamlined decision making process adjusting entries. Achieved <0.5% variance="" to="" forecast="" in="" q1'15="" and="" q2'15.="" recognized="" as="" best="" performing="" fp&a="" individual="" and="" received="" the="" cfo="" gold="" standard="" award="" q1'15=""> "in recognition Role Modeling Execution Passion Being Exceptional Fundamentals" Managed hiring on-boarding process two reports headquarters three individuals teams Bulgaria. Developed transition plan reporting activities offshore teams order scale operations. Finance Manager Jul 2013 Dec 2014 Company Name City State Developed Expense Planning model Customer Operations budget allocation $2B. Established global calendar share point drove better communication collaboration across teams. Received Spot Award Oct'14 Excellence Award Dec'14. Created established standard Financial dashboard Customer Operations highlight performance outline improvement areas. Provided recommendations senior management prioritizing investments, mitigating risk areas improving performance. Created established standard weekly Headcount dashboard Customer Operations (8000+ employees) streamlined reporting process, drove timely hiring decisions, cost efficiencies alignment Corp FP&A needs. Led Field FP&A team systems related projects Hyperion Planning/Essbase Coupa implementations. Coordinated team testing phase provided consolidated feedback systems team. Initiated new events policy helped streamline criteria revenue expense recognition resulting accelerated accrual submission, acurate reporting better collaboration. Sr. Financial Analyst Jul 2012 Jul 2013 Company Name City State Finance Business Partner VP WW Operations VP Strategy Enablement providing strategic financial support. Prepared presented monthly forecast, annual plan mid-year plan update. Developed Financial dashboard KPIs Quarterly Business Reviews highlight performance areas improvement. Outlined action plans, owners tracked execution. Analyzed headcount direct costs helped realize savings $1.75M annually shifting roles offshore locations. Proposed achieved cost savings $1.25M annually contract renegotiation prioritizing activities. Developed Programs spend dashboard track budget utilization, calculate monthly accruals perform Actual Budget variance analysis. Sr. Financial Analyst Mar 2010 Jul 2012 Company Name City State Direct report Sr. Director Finance. Developed monthly Forecast process Annual Plan Americas Field Sales (1,500+ employees). Prepared KPI dashboard Quarterly business reviews. Analyzed results provided senior leadership recommendations improvement. Developed maintained Headcount dashboard weekly, monthly quarterly reviews senior leadership recruiting team helped track, forecast analyze headcount changes cost impact. Implemented new cost center structure align new segments, verticals regions management reporting purposes. Transitioned maintained legacy cost centers. Received MVP H2'11 award. Expert Strategy Controlling Jul 2006 Mar 2010 Company Name City State Prepared 5-year Business Plan Annual Operating Plan. Participated portfolio review meetings analyzed inputs optimized product strategy. Incorporated external market analysis business plan proposal developed set strategic goals recommendations. Prepared Quarterly Forecast Monthly Management Reports CFO area Actual Budget variance analysis. Developed fleet management analysis resulted fuel efficiency program annual savings 0.5M EUR.Prepared Logistics outsourcing scenarios part restructuring plan achieved annual savings 1.25M EUR. Participated 6-month rotational program Marketing Controlling area prepared Business Cases ROI analysis. Internship Sales Channels Controlling Department Apr 2004 Mar 2006 Company Name City State Prepared analysis, evaluation review sales activities Partner sales team. Responsible preparing presenting quarterly commissions forecast, calculation monthly accruals participated audit reviews year end. Performed Actual Budget variance analysis summarized results management review. Internship Quality Management Systems Department Dec 2001 Mar 2004 Company Name City State Implemented quality management systems issued DIN ISO certification eight mid-sized manufacturing companies. Deliverables included introductory presentations, training process documentation. Internship Office Management Jun 2000 Nov 2001 Company Name City State Responsible managing business correspondence, preparing sales agreements providing customer accounting support. Education Master Science Business Administration May 2006 Technical University City Germany Principal Subjects: Financial Controlling, Marketing, Management Tax Languages Fluent English, German, Bulgarian (native). Skills Hyperion Planing, Essbase, SAP R/3, Oracle 11, SAP BPC, Business Objects, Sharepoint, MS Office.

FINANCE

EXECUTIVE CHEF Summary To obtain challenging position experience Executive Chef food handlers license utilized. And experience working multiple James Beard Award winners Alfred Portale Paul Bartolotta. Core Qualifications Executive Chef Menu Developing Chef de Cuisine Schedule,Food &Labor Executive Sous Chef Inventory &Ordering Sous Chef Microsoft Excel &Word Experience 08/2016 02/2017 Executive Chef Company Name － City State Developed brunch, lunch, dinner event menus Supervised, coordinated participated cooking activities prep Instructed cooking personnel fine points following recipes Structured maintained accurate payroll, scheduling, food costing, inventory ordering. 09/2015 08/2016 Executive Chef Company Name － City State Developed brunch, dinner event menus Supervised, coordinated participated cooking activities prep Instructed cooking personnel fine points following recipes Structured maintained accurate payroll, scheduling, food costing, inventory ordering. 05/2013 08/2015 Head line cook Company Name － City State Carved cooked meats, poultry, game meats Cleaned, cut ground meats, poultry, game seafood Particapated cooking prep CDC line cooks Maintained clean safe work environment. Education Training High School Diploma Liberal Arts Gibraltar High School － State USA math, reading, science, art social science Liberal Arts Loyola University Chicago － City State USA Art, civilization language Alliance Francaise Paris, France Skills Art, cooking, costing, inventory, math, payroll, personnel, reading, scheduling, Structured

CHEF

FINANCE MANAGER Summary Flexible Accountant adapts seamlessly constantly evolving accounting processes technology. Adept budget forecasting, financial reporting, Capable Accountant successful managing multiple projects consistently meeting deadlines pressure. Extensive knowledge accounting software processes. Highlights Financial statement analysis Analytical reasoning Strength regulatory reporting Account reconciliation expert Complex problem solving Effective time management Excellent managerial techniques Strong organizational skills Superior research skills Flexible team player Accomplishments Reviewed processes identified inadequate. Experience Finance Manager May 2008 Current Company Name City State Supervision Accounting employees including hiring, coaching, training completing employee evaluations timely manner. Develop generate daily, monthly, quarterly year end processes preparation financial statements related management reports. Coordination management daily cash transfers. Maintain general ledger accounts balance sub-ledgers. Approve A/P expenditures G/L adjustments. Analyze review expenditures compared budget. Maintain accounting control procedures. Communicate staff members efficiently timely. Assist Internal external auditors completing audits. Improve, redesign re-engineer existing accounting systems. Team Member Security Committee Business Continuity Committee. Received 20 awards going beyond saving Credit Union money. Financial Analyst II November 2000 April 2008 Company Name City State Produced financial information billing reporting Federal, State County contracts. Performed general ledger reconciliation prepare correcting entries. Reconciliation 35 bank accounts multiple banking entities. Tracked reconciled Long Short Term Debt. Liaison program management respect financial information, contract compliance budgetary matters. Reviewed monitored preparation audit schedules required Agency audits. Assisted Director Finance developing budgets budgetary analysis. Improved, redesigned re-engineered existing accounting systems. Coordinated conversion new computer software hardware. Member Internal Loan Committee providing review approval Micro Business Loans. Responsible daily operation supervision A/P Department. Named Employee Month. Corporate Accountant August 1998 October 2000 Company Name City State Developed monitored operating capital budgets. Managed reviewed functions regarding financial statement preparation. Provided analysis, produced reports developed specialized reports management. Managed, reviewed approved A/P A/R. Performed general ledger reconciliation. Assisted H/R Director P/R transactions functions. Provided work direction review less experienced associates. Improved, redesigned re-engineered existing accounting systems. Coordinated conversion new computer software hardware. Provided support assistance Corporate Controller. Named Employee Month. Resort Revenue Manager July 1991 August 1998 Company Name City State Managed revenue department audited 10 restaurants, Adult Kids Ski Schools, 8 retail outlets, The Crested Butte Marriott Hotel (252 suites ), The Sheraton Crested Butte (300 rooms) various vacation rental properties. Responsible hiring, training disciplining 20 associates. Responsible security accurate processing large sums currency credit cards multiple resort operations exceeding $250,000 daily. Ensured timely accurate bank account reconciliation various corporate entities multiple banking organizations. Coordinated transfer funds among multiple bank accounts. Managed, reviewed approved high volume A/P A/R transactions inter-company allocations. Managed reviewed functions regarding financial statement preparation. Prepared audit work papers corporate auditors. Provided support assistance Controller. Assisted conversion new computer software hardware. Member Wage Committee, Leadership Committee Software Design Committee. Received awards Associate Week, Team Week, Team Month Special Project Month. EQUIPMENT/SKILLS Computer Literate. Solid working knowledge accounting/auditing principles procedures. Education Accounting Associate Degree Barnes Business College Skills account reconciliation, Accounting, accounting systems, A/P, Agency, auditing, balance, banking, billing, budgets, budget, coaching, hardware, Computer Literate, contracts, Controller, conversion, Credit, direction, engineer, Finance, financial, financial statement preparation, preparation financial statements, funds, general ledger, general ledger accounts, hiring, Leadership, Director, money, processes, program management, reporting, retail, Software Design, Supervision

FINANCE

AIRCRAFT HYDRAULICS JOURNYMAN Summary Seeking position Stocker/Receiver Paris Walmart Super Center. Adaptive team player ability take follow orders well take responsibilities needed. Strongly committed enhancing customer experience boosting company success. Highlights Friendly professional demeanor Safety awareness Well-organized Detail oriented Adaptive hands-on learner JLG manlift operations Hands-on experience CAM software Interpersonal, written, verbal communication Works well independently team Company confidentiality Capable heavy lifting Experience Home Health Care Provider 07/2019 02/2020 Company Name City State Worked improve enhance client lives effective compassionate care Assisted residents bathing, dressing, grooming, feeding, lifting transferring Provided clients assistance completing tasks purchasing supplies, paying bills bookkeeping, effectively reducing daily burden family members Completed health management tasks setting transporting clients appointments Monitored progress documented client health status changes, keeping healthcare team updated resolve issues address concerns Interacted kindly clients families displayed positive, outgoing attitude, resulting establishment long-term, professional relationships Aircraft Hydraulics Systems Journeyman 04/2016 05/2019 Company Name City State Performed inspections, serviced systems, removed, repaired, installed components Performed basic machine set operation Requisitioned new supplies equipment Accurately completed service reports forms Complied work site safety hazardous material handling, storage regulatory requirements internal procedures affecting business operations Collaborated flight crews maintenance departments ensure smooth work flow efficient organization operations Consistently assumed additional responsibilities Home Health Care Provider 02/2014 03/2016 Company Name City State Worked improve enhance client lives effective compassionate care Assisted residents bathing, dressing, grooming, feeding, lifting transferring Provided clients assistance completing tasks purchasing supplies, paying bills bookkeeping, effectively reducing daily burden family members Completed health management tasks setting transporting clients appointments Monitored progress documented client health status changes, keeping healthcare team updated resolve issues address concerns Interacted kindly clients families displayed positive, outgoing attitude, resulting establishment long-term, professional relationships Radiology Support Associate 02/2009 02/2011 Company Name City State Promptly answered multi-line phone system greeted callers enthusiastically. Carefully relayed phone calls messages appropriate personnel. Kept waiting room neat organized times stacking magazines removing trash. Retrieved distributed medical records patients physicians upon request. Frequently assisted patient transfer departments. Adhered strict HIPAA guidelines times protect patient privacy. Environmental Services Associate 02/2008 02/2009 Company Name City State Established maintained clean comfortable environments hospital administration buildings vacuuming mopping, cleaning surfaces windows dusting. Cleaned prepared rooms patients prevent infections cross-contamination. Removed waste hazardous materials premises designated area. Used approved cleaning products various surfaces reduce bacterial growth prevent spread viruses. Kept facilities well-stocked properly maintained staff guests. Examined patient rooms, staff offices, halls lobbies determine need repairs replacement furniture equipment. Education High School Diploma High School General Education 06/2006 Grant Union High School City State Associate Science Kinesiology 05/2013 Paris Junior College City Graduation Aircraft Hydraulics Systems Aircraft Hydraulics Systems 2A635 12/2016 Sheppard Air Force Base City Associate Applied Science Mechatronics Expected 01/2022 Paris Junior College City State

HEALTHCARE

SUPERINTENDANT Summary Energetic Construction Manager consistently involved facets construction. Specialty commercial interior renovation residential experience, well experience permits. Highlights Permit processing Site safety coordinator Safe job site set-up Blueprint fluency Power hand tool operation MS Office proficient Organized detail-oriented Superb management skills Computer-skilledMS Word, Excel, PowerPoint MSProject Proficient AutoCAD, Revit Accomplishments Graduated ITT Tech Associates degree drafting design, Bachelors degree construction management. Duties requires prior occupation include assisting company's superintendent writing e-mails subcontractors, construction management team RFI's architect and/or owner project completion. I also worked tools installing doors, windows, patching, painting walls, concrete work. Also skills designer, I able produce numerous amounts shop drawings subcontractors owner order able meet deadlines construction management team. supervisor I managed $3 milion dollars project interior renovation, supervising team subcontractors various trades, filing documentation, running plans needed order achieve fluent progressive project. Experience Company Name February 2012 Current Superintendant City State Qualified competitive subcontractor bids prior execution contracts. Carefully coordinated plans specs using marketing programming standards. Stayed consistent project schedules plans installations. Submitted project closeout documents accordance contract. Followed competent execution project plans providing proper tools equipment construction personnel. Performed construction site pre-inspections coordinated post-construction audits. Accurately provided status information project progress project management. Efficiently recorded rejected incorrect deliveries material site. Monitored safety construction activities, making on-site personnel safety top priority. Proficiently used Incident Issues Tracking (IIT) system document onsite issues. Obtained notices completion compliance certifications construction administration consultants. Led managed resolution issues project construction commissioning phases. projects: "Dermcare": (Comercial Interior Renovation) project price: $500,000+ Responsibilities: project done date company would responsible liquidating damages. Supervise, coordinate, direct, team subcontractors. worked directly architect interior designer, involved aspects project scheduling subcontractors, formulating daily report, formulating strategies able accomplish task. Assigned projects tasks employees based competencies specialties Facilitated processing RFI's, submittals samples among general contractor, owner owner's consultants. Obtained notices completion compliance certifications construction administration consultants. Submitted project closeout documents accordance contract. "Skyzone": (Interior Built out) price project: 700,000+ responsibilities: Supervise, coordinate, direct, team subcontractors. worked directly Structural Engineer, involved aspects project scheduling subcontractors building permanent platforms attaching stairs mezzanine, formulating daily report, formulating strategies able accomplish task. Followed competent execution project plans providing proper tools equipment construction personnel. Accurately provided status information project progress project management. Efficiently recorded rejected incorrect deliveries material site. Monitored safety construction activities, making on-site personnel safety top priority Submitted project closeout documents accordance contract. Family Medical Center (New Interior Build-out) project Price:$500,000 responsibilities: Supervise, coordinate, direct, team subcontractors. worked directly architect interior designer, involved aspects project scheduling subcontractors, formulating daily report, formulating strategies able accomplish task. Assigned projects tasks employees based competencies specialties. Facilitated processing RFI's, submittals samples among general contractor, owner owner's consultants.Obtained notices completion compliance certifications construction administration consultants.Submitted project closeout documents accordance contract. ?(pictures Upon Request) Company Name February 2010 February 2012 Superintendent permit runner design coordinator City State company allowed grow short couple months, displayed great amount responsibility ability comprehend task hand. worked projects (Marlin Stadium, Calder race track, remodeling homes LHHA (little Haiti housing Association)). Marlin Stadium: responsibilities: team leader given tasks team complete work assigned company. operating heavy equipment, reading architectural/ structural plans, installing foundation exterior signs, installing signs wall, floor, rail mounted. team 6 men, formulating daily reports, following self formulated schedule, achieved goals time lines expected contractor. Calder Race Track: responsibilities: rebuilt trainer house living cabins.remodeled 15 units couple months. rebuild bathrooms, plumbing, replace drywall, roof leaks, replace electrical fixtures,minor wiring, painting, flooring, trim door installations, etc.... (cosmetic) team 4 turned 1-3 units week. Organized team work multiple cabins time. created outline work materials needed complete cabin. Formulated soft cost budget unit, depending shape in. Homes For (LHHA.): supervisor given print scope work per area homes bad shape say least. given list sub contractors perform work, also responsible permitting, drawing plans, getting sub contractor proper paper work plans municipalities (miami Garden, North Miami, North Miami Beach). 3 houses one time,all different scope work, juggling permitting following different scopes one. Company Name January 2008 February 2010 Superintendent assistant City State Carefully coordinated plans specifications using marketing programming standards.Facilitated processing RFI's, submittals samples among general contractor, owner, owner's consultants. Obtained notices completion compliance certifications construction administration consultants. Stayed consistent project schedules plans installations. Facilitated final jobs punch- list. Itemized, performed jobs, organized crew perform final stages projects. Also helped permitting processes additional contract. I learned lot valuable lessons like teamwork company, I hope I get use learn trade. Education ITT TECH 2013 Bachelor Science Construction Management City State U.S

CONSTRUCTION

COMBAT MARKSMANSHIP TRAINER/ PRIMARY MARKSMANSHIP INSTRUCTOR Summary Weapons Tactics Instructor Highlights Effective team leader Small arms weapons specialist Firearms safety training Trained defensive tactics Valid South Carolina driver's license Supply logistics planning Secret Security Clearance Trained emergency response Accomplishments Personally responsible 500,000.00 command equipment deficiencies, losses damages. Received Global War Terrorism Service Medal. Formally commended Inspector General superb supervisory actions management. Formally commended Marine Corps Association Foundation superior accomplishments enrolled Combat Marksmanship Trainers Course. Formally commended Commanding Officer Marine Corps Tactics Operations Group outstanding performance serving Response Cell Non-Commissioned Officer Charge. Experience June 2015 August 2016 Company Name City State Combat Marksmanship Trainer/ Primary Marksmanship Instructor Instructed 2,000 Marines phases Marine Corps Marksmanship Program qualification qualification small arms ranges. Additionally, assisted operation 35 firing ranges. June 2015 July 2016 Company Name City State Assistant Martial Arts Instructor Assisted four Martial Arts Instructors training 200 Marines Sailors Marine Corps Martial Arts Program planning executing Combat Conditioning (Physical Fitness Training). Conducted remediation training students required extra attention met requirements successfully obtain next belt. Teaching Marine Corps Martial Arts Program absence Instructor. September 2014 June 2015 Company Name City State Combat Marksmanship Coach Analyzed difficulties 3,000 shooters dry live fire exercises phases Marine Corps Marksmanship Program qualification. Additionally, assisted operation 56 firing ranges. October 2015 October 2015 Company Name City State Response Cell Non-Commissioned Oficer Organized set-up large scale amphibious assault landing training exercise/ simulation involving several adjacent Marine Crops units. Trained 50 Marines use combat simulation programs effectively support adjacent units involved exercise. Supervised assisted Marines daily tasks execution amphibious landing followed ground assault. Greater details duties training evolution classified. Education 2016 Marine Corps University; Distance Learning City State Terrorism Awareness Leading Marines Pistol Marksmanship Infantry Squad Leader: Weapons Fire Support Inspection Repair M9 Pistol- The Marine Rifleman: Combat Skills Personal Information U.S. Citizen Veteran Interests Lacrosse, Rugby, Educating People Firearms Skills Arts, Basic, SC, firing, Inspection, Instructor, Microsoft Office Programs, Weapons, next, Security Clearance, simulation, Teaching, Trainer

ARTS

MERCHANDISER, SALES Summary [Job Title] equipped excellent negotiation skills, market insight business acumen necessary guide struggling newly-formed companies financial success. Highlights ❖ Organizational skills ❖ Marketing, Lead Generation ❖ Strategic Consultative Selling ❖ Interpersonal Collaboration skills ❖ B B sales ❖ Customer Retention ❖ Account Management ❖ Developing/Expanding Territories ❖ C-Level Technical Presentations ❖ Project management Excellent sales techniques Accomplishments A member since 1996, elected Executive Board 2009. Took time help earthquake relief. Organize fundraisers benefits. Manage recruit volunteers. Made contacts significant contributors corporate relations. Organized ship containers medical supplies, food, water clothes Haiti Achieved high honors Elavon's VP Sales. Conducted training North Eastern team Cold Calling techniques Awarded best "Pend Percentage" October North East Region Managed "Major Accounts" worth $50k four territories. Reviewed grew account base 18% surpass given objectives. Interviewed observed potential candidates employment, mentored new hires. Established new clients grow profitable territories meet set objectives, 12 per quarter. Provided clients profitable marketing strategy print advertisement internet marketing. Continuously maintained established solid relationships clients. Met publication internet deadlines; achieved 100% sales quotas. Elected Captain Speaker Yorktown/Peekskill county team Presidential Achievement Award. Ranked 6th (must top 10 region) Experience Merchandiser, Sales 05/2013 Current Company Name City State Southern Wine Spirits family owned sales distribution organization renowned history consistently delivering impeccable service 14,000 employees, covering 35 states. Build relationships store owners. Strategically place merchandising marketing materials stores. Discuss plan future opportunities merchandising management team. Point contact sales reps; assisting field. Help sales reps sell product stores booking high-end merchandising materials locations. Organize warehouse pallets. Distribute POS, samples, bar kits racks appropriate divisions. Build relationship store owners. Discuss marketing materials store owners. Notable Accomplishments ➢ Built strong relationships key accounts ➢ Responsible opening closing storage unit. ➢ Implemented organized system distributing samples ➢ Booked strategic platform window displays ACCOUNT MANAGER 01/2009 Current Company Name City State Forgotten Children Haiti, established 1993, non-profit organization supporting pediatric hospital, orphanage school. A member since 1996, elected Executive Board 2009. Took time help earthquake relief. Organize fundraisers benefits. Manage recruit volunteers. Made contacts significant contributors corporate relations. Organized ship containers medical supplies, food, water clothes Haiti. Notable Accomplishments: ➢ Increase donations $50,000 7 months ➢ Spokesman events, 300+ people. Press Interviews. ➢ Shipped 3 containers medical supplies, food water. LA Fitness 600 locations expanding New York. It one largest fitness chains country offering amenities competitors. Established LA Fitness's new club Yonkers marketing business individuals. Grew club volume 0 500 members 3 months. Promoted management included responsibilities following areas: reporting club numbers, meeting club developers, creating marketing strategies, leading sales meetings, one-on-one trainings. Notable Accomplishments ➢ 1 commissions country 8 pay periods July November (avg comm.$3,800) ➢ Top 5 commissions country June January (avg. comm.. $2,800) ➢ Top Sales Counselor June February, Top closing percentage. (83%) ➢ Rep month July January Top Sales months. Hebrew Hospital Home Continuum Care non-profit, non-sectarian health care organization. It comprehensive health care system whose mission rehabilitate patients providing highest standards care individualized treatment. Responsible expanding Queens County Territory valuable referral source 200 accounts. Contracting Doctors Medical Offices partner "HHH Home Health Network". Organize perform sales presentations Medical groups Doctors. Prospect develop relationships maintain steady referral sources Doctors Office Managers Cold Calls, Networking, Sales Events. Coordinate Sales Events collaboration Sales Representatives. Notable Accomplishments ➢ Exceeded 3 month goal 30 accounts 200 accounts. ➢ Developed Queens Territory; distributed Accounts new Account Managers. ➢ Generated 30 referrals first quarter, #1 referrals quarter. ➢ Met 100% Account penetration goals consistently, top territory. ACCOUNT EXECUTIVE 08/2008 09/2010 Company Name City State US Banks partnered Elavon 2004. Elavon manages 1 million merchants, small retail merchants largest organizations segments hospitality, health care, public sector, delivering reliable secure payment solutions help businesses succeed. Achieved high honors Elavon's VP Sales. Conducted training North Eastern team Cold Calling techniques. A leader among peers achieved surpassed sales quotas goals; contests recognition. Managed five counties totaling 30 banks. Established new clients maintained strong relationships Bank Regional President, Managers staff. Organized performed presentations bank personnel "Area meetings". Notable Accomplishments: ➢ Ranked No. 3 among peers "Stack Ranking 2009" East Region ➢ Top Rep month February (most activations 68) ➢ No. 1 "Monthly Fees" May North East Region ➢ No. 2 "Bundles Contest" January North East Region ➢ Awarded best "Pend Percentage" October North East Region ACCOUNT EXECUTIVE 09/2005 08/2008 Company Name City State Yellowbook largest independent publishers yellow pages nationwide. It offers multi-channel marketing solutions tailored meet specific needs clients audience target. Its brand built service integrity end goal delivering complete relevant local business information consumers. Managed "Major Accounts" worth $50k four territories. Reviewed grew account base 18% surpass given objectives. Interviewed observed potential candidates employment, mentored new hires. Established new clients grow profitable territories meet set objectives, 12 per quarter. Provided clients profitable marketing strategy print advertisement internet marketing. Continuously maintained established solid relationships clients. Met publication internet deadlines; achieved 100% sales quotas. Elected Captain Speaker Yorktown/Peekskill county team. Notable Accomplishments: ➢ Presidential Achievement Award. Ranked 6th (must top 10 region) ➢ No. 2 "Net Gain" 2007 (achieving 100% quota) ➢ Two time "Rep Month" (September 2007, February 2006) ➢ Ranked 25th approximately 200 reps region, new business. (53 sales totaling $105k). ➢ Significantly surpassed overall sales quota, three years row. "Quota Buster" (2006, 2007, 2008) ➢ Promoted within 11 months hire. Education Bachelors Arts basketball leagues, skiing exercise programs Marist College City State US Marist College, Poughkeepsie, NY Bachelors Arts COMPETITIVE ACHIEVEMENTS A sports guru competitor actively involved basketball leagues, skiing exercise programs. As member Marist Ski Team competed schools Slalom Giant Slalom events. As well player Marist Rugby Team competed teams region. Competed NCC Speech Debate Team. Traveled Portland, Oregon, placed NCC 3rd place nationwide Phi-Ro-Pi National Championships multiple awards: ➢ Dramatic Interpretation, Bronze 88 competitors. ➢ Parliamentary Debate, Bronze 114 teams ➢ Debate Team, Overall Bronze 109 schools Languages French/Spanish Professional Affiliations FUNDRAISER AND EVENTS COORDINATOR, EXECUTIVE Presentations C-Level Technical Presentations Skills Sales, Benefits, Increase, Pediatric, Marketing, Account Executive, Clients, Of Sales, Sales Quotas, Solutions, Its, Closing, Award, Channel Marketing, Internet Marketing, Major Accounts, Marketing Strategy, New Hires, Overall Sales, Quota, Sales Quota, Yellow Pages, Cold Calling, Million, Retail, Retail Marketing, Training, And Marketing, For Sales, Key Accounts, Merchandising, Owned Sales, Point Of Sale, Pos, Sales And, Sales Reps, Account Manager, Accounts To, Accounts With, And Sales, Coordinate Sales, Networking, New Account, Sales Events, Sales Presentations, Sales Representatives, Territory, With Sales, In Sales, Sales For, Sales Meetings, Senior Sales, Top Sales, Account Management, B To B, B2b, Lead Generation, Project Management

SALES

FINANCE MANAGER Summary Confident sales-oriented Finance Manager three year experience track record sales success. *Exceptional professional selling skills enhanced leadership refined formal education specialized sales-related training. *Incomparable customer service unique interpersonal skills. *Excellent team player work independently little direction, resourceful high energy personality. *Highly flexible adaptable dynamic needs, effective problem solver, facilitator. *Proficient ADP, Reynolds Reynolds, UCS DealerTrack Experience 11/2003 05/2004 Finance Manager Company Name － City State Demonstrated continuous growth achievements within automotive industry. Solid business insight ability ascertain needs customers increase profits. Tracked disbursed loans timely manner, communicated full contract disclosures, accurately controlled paperwork flow. Maintained strong working relationship lenders four franchises. 02/2002 10/2002 Finance Manager Company Name － City State Developed strong rapport customers ensure satisfaction. Identified needs customers proactively sell products meet needs exceed Florida quotas. Excellent rapport building, skillful presentation, effective closing skills. Extensive professional training areas sales, relationship building leadership. 03/2001 02/2002 Finance Manager Company Name － City State Efficiently analyzed personal lines credit determine acceptability. Provided and/or coordinated full loan service functions customers. Ability work productively levels organization add value consistently contribute team. 04/2000 03/2001 Senior Credit Representative Company Name － City State Demonstrated strong project management skills competent management 26 sales centers' accounts Florida Division. Implemented process improvement system assist reconciliations. Prepared customer billing developed reports weekly upper management. Education 1999 Bachelors Business Administrations Accounting MERCER UNIVERSITY － City State Accounting Skills automotive, billing, closing, credit, leadership, process improvement, project management, rapport, relationship building, sales Additional Information Personal professional references available upon request

FINANCE

CONSULTANT Executive Profile Over 5 years experience marijuana industry. Managing assisting building marijuana business multi million dollar, multi company operation. Solid management experience strong knowledge operations Dispensary (Retail), OPC (Grow), MIP (Manufacturing). CO State industry (Key badge) since 8/2011 (M03625) Skill Highlights Personal professional integrity Extensive knowledge marijuana Staff management HR experience strains, marijuana products Staff training development Extensive knowledge extracting experience concentrates (especially Co2 Payroll experience extracting) Operations management experience Experience operating Co2 extraction (Dispensary, Grow, MIP) equipment Compliance, licensing knowledge METRC MJFreeway experience experience facilities, (Dispensary, Grow, MIP) Marketing skills experience Quickbooks Excel experience Core Accomplishments Options Medical Center Boulder Organic Food Group Pam Michon 720 308 5282 Bookkeeper/ CFO: Options Medical Center Boulder Organic Food Group Dave Charnick 720 985 3176 Professional Industry Consultant Tyrone Krantz 720 216 4714 Territory Manager: Hemp Temp. Professional Experience Consultant Feb 2015 Current Company Name － City State Independent industry operations consultant private groups. General Manager Apr 2014 Jan 2015 Company Name － City State Managing operations (MIP) manufacturing, production, grow Hiring, scheduling, training employees Processing company payroll Assisting setting new (high end) Co2 extraction equipment Operating, maintaining Co2 extraction equipment Tracking entering inventory METRC Collecting, processing, delivering test samples lab Wholesale orders transfers product facilities. Manager Jul 2010 Apr 2014 Company Name － City State Managing fast paced medical/recreational dispensary Hiring, scheduling, training employees Tracking inventory MJFreeway METRC, running audits Inspecting pricing products Processing wholesale orders METRC entry transfers, wholesales, daily sales, packaging Balancing cash drawers Advertising campaigns marketing products sales, social media. Owner/ Holistic Healer Jan 2001 Jun 2010 Company Name － City State Managing private practice working patients one one therapeutic environment using various modalities pain management healing. Education Bachelor Science Nursing University North Carolina － City State Nursing Associate Science Paramedicine) Paramedic/EMT Gaston Technical College － City State Paramedicine) Paramedic/EMT Skills Advertising, consultant, training employees, Staff training, fast, Hiring, HR, Inspecting, inventory, Managing, marketing, Excel, Operations management, packaging, pain management, Payroll, pricing, Quickbooks, sales, scheduling, Staff management

CONSULTANT

BUSINESS DEVELOPMENT ANALYST Summary Extensive Analyst experience emphasis Business Development Data Analytic Ambitious, detailed-oriented Business Professional high degree mastery analyzing complex business objectives meeting deadlines pressure. Urgently adapts challenges changing environments. Achievement-driven demonstrated history exceeding development requirements problem solving. Top-preforming providing financial support cultivating lasting customer relationships. Key Skills Business process improvement Excellent attention detail Advanced Adobe, Microsoft Excel, Word, Power Point Analytical Tactical Planning Flexible team player Fast Learner Strong Requirement tracing Basic financial operational reporting Superb communication skills Advanced problem solving abilities Professional Experience July 2016 October 2017 Company Name City State Business Development Analyst Responsible increasing leadership development Entry Level Business Analyst (implementing best business practices, analyzing operation impacts opportunities technology changes) Worked end users, administrators, stake-holders, project managers increase growth clients understanding objective requirements, utilizing workshops cases scenarios communicate potential financial improvements, analyzing system root cause defects, task/workflows analysis Verified metrics use determine inefficiencies areas improvement budget management, influencing business partner decision making, surveying site visits Reviewed tracked, analyzed interpreted production trends support data ensure necessary assignments completions achieved November 2014 September 2015 Company Name City State Documentation Analyst Solved time management inefficiencies assisting customer service departments 15%, reviewing accuracy completeness departments expectations Slashed administrative cost 10% boosting company efficiency use registrar's website implementing enhancement student documents Improved organizational change strategies support documented process functions (Using Microsoft Excel Word track orders, deliveries, receipt goods) May 2014 November 2014 Company Name City State Data Analyst (Intern) Learned analyze different stakeholder objectives feedback effectively communicating reports, interview surveys top financial analyst Achieved basic financial operation reporting assisting coordination Quality Assurance testers end-to-end unit testing post-production testing Drafted financial resource planning reports using optimization software Oracle, SQL, JIRA, SAP Qualifications Adobe, Customer Relations, Document reports, Budgeting, Cross-functional Team Leadership, Business Analysis, Access, Microsoft Project, Organization, Advanced Presentation, Project Coordinator, Python, Quality Control, Quality Assurance, Research, Developing Business Analyst, Public Speaking, Negotiation, SAP, SQL, SPSS, Oracle Education May, 2016 University Miami City State Bachelor Arts Economics Pre-Law Minors: Business Law Marketing Alpha Epsilon Pi Social Officer; August 2013 – May 2016

BUSINESS-DEVELOPMENT

PHYSICAL THERAPIST TECHNICIAN Education Glencoe High School 2002-2006 Gadsden State Community College Skills Customer satisfaction, Software:Word Outlook, Word, AS400, Knowledge medical equipment, Physical therapy, Advanced problem-solving, Enthusiastic people person, Great organizational skills, Multi-task management. Experience 01/2010 Current Company Name － City State Physical Therapist Technician Assist physical therapists daily patient treatments care. Set orthopedic equipment. Assist ultrasound E-stem treatment along wound care patient activities. 01/2009 01/2010 Company Name － City State Construction Worker Operated heavy machinery. Assisted home business modification,cleaning, preparation site. 12/2007 01/2009 Company Name － City State Floor Worker/Cashier Assisted customers questions concerns had.Checked customers workouts. Cleaned workout equipment. Answered phones handled money transactions. Summary My objective obtain successful career company bringing enthusiasm, dedication, responsibility, good work ethic customer service, combined desire utilize skills obtained experience.

CONSTRUCTION

MARKETING MANAGER Summary Multidisciplinary professional track record exceeding revenue goals, driving high-volume new user acquisition growing subscription-based businesses. Versed aspects marketing campaigns concept development execution launch. Highlights Brand development Multi-media marketing Channel strategy CRM understanding New customer acquisition Prospecting Account management Skilled negotiator Accomplishments Notable Accomplishments: Co-Founding Instadium, LLC country's leading provider restroom advertising signage in-game promotional events professional collegiate sporting venues. Co-Founding LiveHelper.com; Livehelper privately held company introduced lead generation industry remotely hosted services businesses websites provide real-time support online sales, marketing customer service. Co-Founding GoWebBaby USA, LLC one fastest growing IT Solution companies Central India well proprietary technologies include BingoCRM, LegalZen SmartGen, document assembly automation software. Developer Co-Founder LegalZen real-time, artificial intelligence engine utilizes social media suggest, create offer consumer legal documents associated solutions. Experience Marketing Manager 04/2009 03/2015 Company Name － City State Managed inbound outbound marketing campaigns generate new business support partner sales teams. Managed complete redesign launch company's website [Number] months. Developed corporate communications strategies programs, including project timelines. Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Banking Workout Attorney 01/2006 01/2009 Company Name － City State Full-service law firm 100 employees representing numerous national regional lending institutions, REIT's, significant private organizations. Represent local national financial institutions structuring negotiating appropriate documentation, including construction permanent financing, asset based loans, letter credit transactions, term loans, lines credit. Counseled clients acquisition, leasing disposition commercial real estate throughout country. Represented lead lender $92M participation financing several commercial office parks located Michigan. Facilitated purchase $50M loan portfolio Fortune 50 company. Represented client simultaneous $18M acquisition financing major retail shopping centers Colorado 4 Wal-Mart stores located Wisconsin, Tennessee, South Carolina, Ohio. National Sales Director 01/2003 01/2005 Company Name － City State Commercial real estate firm specializing accelerated sales commercial real estate key clients including General Electric, JPMorgan Chase, Sunoco, British Petroleum. Employed 30+ professionals. Led national sales team commercial real estate agents assess properties/portfolios sale. Implemented appropriate sales method based industry, property type, geographic location. Prepared due diligence materials prospective buyers. Optimized profitability clients' portfolios conducting nationwide live seminars prospective purchasers participating accelerated sealed bid auction. 01/2001 01/2003 Company Name － City State General practice law firm 150 attorneys support staff. Attorney Represented nation's largest SBA 504 Lender including Bank America Allied Capital originating loans selling loan portfolios secondary market. Notable Accomplishments: Documented closed $200M+ Small Business Administration 7(A) 504 loan programs. Lead Auditor ensured compliance SBA guidelines leading team audit loan portfolios lien, asset, collateral analysis. Education Juris Doctorate (JD) 2001 CHICAGO-KENT COLLEGE OF LAW IN － City State GPA: Appointment, Dean's Panel Electronic Voting Reformation Recipient, CALI Award "The Philosophies Criminal Justice System" Appointment, Dean's Panel Electronic Voting Reformation Recipient, CALI Award "The Philosophies Criminal Justice System" Bachelor Arts American European History 1998 TULANE UNIVERSITY IN NEW － City State GPA: Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team American European History Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team Professional Affiliations State Bar Michigan Michigan Bar Association Skills SEO, SEM, Social Media Launch Strategies Social-Digital Marketing Traffic Generation Media Marketing Analysis Interactive Web Campaigns/E-Commerce

BANKING

CLAIMS SUBJECT MATTER EXPERT Professional Summary Experienced Customer Service Representative 10 years experience Worked Healthcare Industry 8 years Humana, Passport Excellus BCBS NY Successfully trained seasonal associates Open Enrollment worked Client Subject Matter Expert SHPS, Inc. Skills HCPCS Coding Guidelines Understands anesthesia coding Insurance collections procedures Understands insurance benefits DRG PC grouping Ambulance coding familiarity Composed professional demeanor Research data analysis Resourceful reliable worker Excellent problem solver Close attention detail Medical terminology expert Billing collection procedures expert •Office support (phones, faxing, filing) •Excellent verbal communication Adept ulti-tasker Office support (phones, faxing, filing) Fast Learner Records management professional •ICD-10 (International Classification Disease Systems) •Familiar commercial private insurance carrier •Insurance collections procedures •DRG PC grouping •Understands insurance benefits •Ambulance coding familiarity •Composed professional demeanor •Research data analysis •Excellent problem solver •Office management professional •Close attention detail •Excellent verbal communication ​ Work History Claims Subject Matter Expert 09/2016 12/2016 Company Name – City State · Worked special projects assigned management · Responsible meeting claims production goal 200 claims per day · Processed professional HCFA 1500 ambulance, anesthesia, labs, office visits etc. professional HCFA 1500 · Responsible claims processing Medicaid plans HMO 7 University Health HMO 9 AHCSS · Worked claims subject matter expert Banner Health Benefit Plan Admin./Client Service Expert 05/2016 09/2016 Company Name – City State · Responsible duties support f departmental efficiencies assigned management · Scheduled refills per patients' plan benefit · Keyed orders sent fulfillment · Processed RX refills customers · Assisted outbound calling providers, patient pharmacies obtain additional info need process RX refill, · Answered incoming calls Patient Access Rep I 07/2015 03/2016 Company Name – City State · Responsible duties support departmental efficiencies may include: limited performing scheduling, registration, patient pre-admission admission, reception discharge functions. · Verify medical benefits eligibility payers calculate patient liability collection amounts · Completes whole patient financial clearance process; including educating patients liability collection patient liabilities due. · Completes account documentation enters correct activity code required. · Secures insurance authorizations services updates account accordingly · Performs payment reconciliation secured payment entry adherence financial cash control policies procedures Claims Subject Matter Expert/DST 07/2015 07/2015 Company Name – City State · Worked Claims Examiner DST Solutions based Delaware · Responsible processing Commercial Medicare Plans. · Adjusted backlog claims using clients claims system adjudication · Knowledgeable Citrix platform applications. · Utilized Claims Matrix determine authorization Delivery, Well baby Newborn, Inpatient Claims, Nursing Home etc. Claims Examiner 07/2014 05/2015 Company Name – City State · Worked Claims Examiner client Kaiser Permanente Southern California. · Responsible data processing incoming Hospital UB's Medicare/ KPSA Plan. · Contract interpretation validate proper payment logic claim adjudication. · Identify billing coding errors submit documentation provider's necessary corrected claims forms sent Medicare compliance guidelines. · Adjudicate Replacement, Late charge claims etc. accordingly per client's guidelines processing. · Proficient Microsoft Word, Excel, Power point, Outlook, Internet Explorer, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems various web applications Claims Subject Matter Expert 05/2013 05/2014 Company Name – City State · Worked contracted claims expert Excellus BCBS NY · Responsible claims processing HOME Commercial, Medicare Medicaid plans · Processed claims HOST side plan updating provider files credentials support claims adjustment. · Worked special projects assigned management. Provider Claims Service Unit Representative I 03/2008 11/2012 Company Name – City State · Responsible immediate responses incoming provider calls regarding claims issues. · Process incoming correspondence providers claims issues need resolved Passport Health (Medicaid) Passport Advantage. · Reprocessing claims identified incoming phone calls submitted provider relations staff. · Identifying systematic procedural issues resulting claims processing errors initiating action resolve issues. · Documenting calls, problems, resolutions future reference · Proficient Microsoft Word, Excel, Power point, Outlook, Internet Explorer, Facets, IKA Systems, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems web application · Worked special projects assigned management Benefits Plan Administration/ Eligibility Enrollment/Client Service Expert 05/2004 03/2008 Company Name – City State · Answered incoming calls regarding eligibility, claims processing, billing inquires. · Administered employee group benefits retirees, active, long term disability, cobra participants · Resolved Issues billing, carrier eligibility, etc. · Organized special projects web inquiry responses, updating accurate information knowledge base customer service tool assigned management · Team lead/ Initiated training full-time temporary associates ongoing call center open enrollment. Customer Service Claims Specialist-Chicago Medicare/ Commercial/ Medicaid 04/2001 02/2003 Company Name – City State · Supported Chicago Medicare Medicaid Commercial Markets · Received inbound outbound calls insured members, clients, brokers, agents providers · Mailed related correspondence enrollment material, forms brochures members. · Processed medical claims needed adjustment · Knowledgeable DRG, ICD-9, CPT coding Managed customer calls effectively efficiently complex, fast-paced challenging call center environment. Accurately documented, researched resolved customer service issues. Managed high call volume tact professionalism. Acted professionally patiently addressing negative customer feedback. Resolved service, pricing technical problems customers asking clear specific questions. Effectively managed high-volume inbound outbound customer calls. Claims Examiner 07/2014 05/2015 Company Name – City State · Worked Claims Examiner client Kaiser Permanente Southern California. · Responsible data processing incoming Hospital UB's Medicare/ KPSA Plan. · Contract interpretation validate proper payment logic claim adjudication. · Identify billing coding errors submit documentation provider's necessary corrected claims forms sent Medicare compliance guidelines. · Adjudicate Replacement Bill Type Late charge claims etc. accordingly per client's guidelines processing. Proficient Microsoft Word Excel, Power point, Outlook, Internet Explorer, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems variousweb applications Precisely completed appropriate claims paperwork, documentation system entry. Thoroughly researched newly identified diagnoses and/or medical procedures expand skills knowledge. Resourcefully used various coding books, procedure manuals on-line encoders. Actively maintained current working knowledge CPT ICD-9 coding principles, government regulation, protocols third party requirements regarding billing. Education Bachelor Science Psychology Current Liberty University City State Psychology/ Christian Counseling Administration Advocacy Case Management Community Relations Counseling Mental Health Services Programming Certification Medical Coding May 2017 Ashworth College Skills AS400, balance, Basic, benefits, billing, brochures, Calculator, call center, CMS, CPT coding, CPT, credit, client, clients, customer service, forms, ICD-9, Internet Explorer, Team lead, team leader, Microsoft Access, Excel, Office, Outlook, PowerPoint, Power point, Word, Microsoft Word, Police, Coding, sales, phone

BPO

INSTRUCTIONAL DESIGNER Summary Tamantha Uebele Home Health Clinical Analyst Instructional Designer 28 years' experience home health hospice Epic Home Health application 5 years. During enterprise install ProHealth Care, Tamantha served Business Analyst, Principal Trainer, Application Coordinator end-to-end implementation system updates post go-live. She build phase system upgrade went consulting. As analyst consultant Providence Health Services, led Community Connect Home Health implementation project involving discovery, validation, workflow design, build, testing. At Northwest Community Hospital, served build analyst Home Health team experience involved validation, workflow design, build, testing, clinical break-out sessions. At Lahey Health, Tamantha Instructional Designer leading Home Health agency's training environment build, materials build, classroom instruction integrated implementation. She continued go-live support, Nova review testing system updates. Tamantha possesses expertise designing, building, implementing, supporting Home Health Hospice application well applications used Home Health's module run successfully (ADT Cadence.) She experience array Epic functionality, including Facility, Profile, Department Settings, Contact Visit Types, Reporting Workbench, Print Groups, Custom Form Build, InBasket, User Provider build, security templates settings, Cadence Templates, Smart Tools, Care Plan build, technical needs Remote Client. Qualifications Epic Home Health Clinical Certification (2009, NVT 2010, NVT 2012, NVT 2014, NVT 2015) (includes Hospice) Epic Principal Trainer/Instructional Designer Home Health Clinical (TED 2010) Highlights Consultant experience: Lead Home Health Implementation responsibilities including: workflow analysis, recommendations, redesign, presentations, team member duties Formal sessions include: data gathering/discovery, workflow validation, integrated workflows, building testing, training 28 years experience Home Health Hospice Full project experience: planning, validation, build, testing, go-live, maintenance, optimization Knowledge Experience every version Home Health since 2009 including 2015 releases Knowledge Home Care Hospice regulations including OASIS, Physicians' Orders, Care Plans, Plans Care Equally qualified Analyst Instructional Designer Epic Specific Experience Expertise Application Coordinator/Analyst Specifics System analysis, build, testing, system optimization versions: 2009, 2010, 2012, 2014, new releases 2015 Workflow analysis, development, redesign, validation Build, maintenance of, experience: (but limited to): Facility settings (EAF), Profile settings (LPR), Department settings (DEP) Contact Visit Types (LCT PRC) Reporting Workbench Reports (LRP) Build layout forms form groups including Custom Form Build (LFG) InBasket Classes, Pools, messages, routing Verbal Order build (LVO) User Provider build (EMP SER) Linked Templates, Sub-Templates, security points, security classes (ECL) Cadence Templates: editing, patterns, exceptions, defaults, blocks Documentation build (reports, Flow-Sheets, Care Planning, problems, Interventions) Management maintenance Home Health Databases Integrated workflows Home Care, Home Hospice, Inpatient Hospice Facility Integrated workflows intake, scheduling, clinical documentation, HIM, quality, billing Security Team Application Lead Data Courier/Migration Team Application Lead Change control communications Application Lead Business Continuity Access (BCA)/Downtime Application Lead Provided end-user support clinical office users Understanding Epic's Community Lead structure involving several regions/instances Epic Training Curriculum Development Development Epic Home Health training materials including Lesson Plan Matrix, Course Companions, Training Manuals, Competency checklists. Train-the-Trainers: Credentialed Trainer Super-users Classroom instruction end-users non-clinical courses Development Quick Start Guides Tip Sheets Training Environment build Master Patient build Home Health courses Maintenance Home Health databases Learning Homes Dashboard Work Experience Instructional Designer Feb 2015 Current Company Name City State Clinical Instructional Designer Home Health Wave 2 implementation User, provider, patient build MST training environment Created update training materials: PowerPoint presentations, Quick Start Guides, exercise books, Tip Sheets Classroom instruction various types classes: clinical, intake, scheduling, quality, orders Classroom planning including course content, course structure, class scheduling Build maintenance Learning Homes Dashboard Contract Analyst Mar 2014 May 2014 Company Name City State *Contract ended early due customer's decision postpone Home Health implementation Analysis, re-engineering, mapping current future workflows Epic 2014 Version Discovery validation analyst team Subject Matter Experts (SME) New record build edits for: security, SER's EMP's, facility structure settings, visit types, contact types, Smart Forms, Epic records. Project tracking multiple tracking tools Led several Care Plan break-out build sessions clinical SME's Member several integrated workgroup sessions: Clinical Content, InBasket, scanning, lab, Data Courier Database manipulation management Home Health databases Assisted Instructional Designer 2014 training tools. Consultant Analyst Jan 2013 Dec 2013 Company Name City State Lead analyst new Community Connect Home Health implementation Data Validation/Workflow analysis existing agency implementing agency Redesign several workflows build recommendations needed agency differences Analysis, build, design, testing, change control Led several presentations data gathering sessions involving multi-state regulations workflows. Led Nursing Care Plan break-out multi-state build sessions Application Coordinator/Analyst Principal Trainer Jul 2010 Jan 2013 Company Name City State Implementing Home Health, Home Hospice, Hospice facility successful EMR implementation Analysis, build, documentation, testing, migrating, updating databases Clinical readiness lead: analysis current workflows processes post go-live modification Managed system upgrades maintenance Home Health well Home Health laptop databases required Remote Client software (Epic's Home Health module) Initial prep work build 2012 version upgrade Principal Trainer Home Health Implementation: Environment build, Training materials build, management tools databases, classroom training Administrative Assistant Jul 2009 Jul 2010 Company Name City State Designed reporting tool display clinician productivity management; proving lead increased productivity Created maintained department Website linking communication, training, materials Revised department's orientation process, including organization, processes, work-flows, materials, presentation Orientation new staff members Meditech PtCT software Scheduler/Home Health Aide Apr 1991 Jul 2009 Company Name City State Assisted three scheduling conversions paper electronic, two additional conversions software changed Patient Care Education Associate Arts Information Technology 2010 University Phoenix

DESIGNER

YOGA INSTRUCTOR Professional Profile Enthusiastic motivated individual experience development integration wellness programs adults. Topics expertise include exercise prescription instruction, stress reduction, nutrition education. Desires role develop, implement, facilitate health wellness programs worksite environment. Relevant Experience Fitness Exercise Professional: Registered Yoga Teacher focused adults looking improve health. Group Fitness Instructor since1999 focus improved movement. Personal Trainer 2 years, emphasis functional movements lifestyle weight loss. Program development delivery corporate wellness fitness classes. Nutrition Educator: Designed implemented nutrition education seminars adults. Led grocery store tours education healthy shopping choices. Taught basic nutrient fundamentals, including read food label. Developed 8 week challenge focus weight loss wellness. College Nutrition Adjunct Teacher 2 years. Wellness Coach: Co-Coordinator community 8 week weight loss program conducted 3-4 times per year Coached individuals create healthy behavior changes. Provided guidance clients development following health wellness goals objectives. Communicated clients face-to-face, email, telephone provide guidance motivation. ​ Outdoor Adventure Group Coordinator Chair: Responsible promoting leading monthly group outdoor activities hiking, paddle boarding, biking. Work Experience Yoga Instructor January 2015 Current Company Name － City State Teaching yoga classes adults emphasis functional fitness lifestyle. Established format includes strength, balance, flexibility, range motion, stress reduction. Program Co-coordinator Coach; Fitness Instructor (Independent) April 2011 August 2014 Company Name － City State Co-Coordinated Coached "Building Better Bodeez" weight loss/wellness program (BBB). Developed, promoted, implemented "Nutrition Challenge" program. Created Nutrition Connection Office. Collaborated community health fitness professionals developing events community. Performed evaluated fitness assessments body composition measurements. Taught weekly fitness classes (Zumba, Spinning, Yoga, Strength/Toning, Aqua Fitness) Collaborated team coaches instructors provide current science based fitness nutrition information clients Led senior specific fitness nutrition meetings events "Bodeez Boomers Club" Developed chaired outdoor adventure group. Nutrition Anatomy Adjunct Instructor June 2009 April 2011 Company Name － City State Designed implemented weekly lesson plans 25-55 students per session. Tailored educational curriculum students range learning styles, disabilities, strengths, weaknesses. Developed, administered corrected tests quizzes timely manner. Produced maintained syllabus, lessons, grades utilizing web-based learning management. Attended quarterly education meetings faculty. Group Fitness Instructor/ Personal Trainer October 1999 April 2010 Company Name － City State Teach weekly group fitness classes, included Spinning, Yoga, Zumba. Perform assessments personal train new members use equipment. Spa Manager Skin Care Specialist October 1999 August 2000 Company Name － City State Education Certificate Wellness Coach 2015 Wellcoaches School Coaching Master Science Exercise Science Health Promotion 2011 California University Pennsylvania － City State USA Bachelor Science Nutrition 2007 Indiana University Pennsylvania － City State USA Certifications Registered Yoga Teacher (RYT200), certified Yoga Alliance Exercise Is Medicine (EIM), credential American College Sports Medicine (ACSM) Fitness Instructor (ACE), certified American Council Exercise Aquatic Fitness Professional (AEA), certified Aquatic Exercise Association ​CPR/AED/First Aid, certified American Red Cross Life Guard, certified American Red Cross Publications Nutrition Consultant/Contributor, Zumba Lovers Cookbook Ashley Pound Creative, LLC. Contributed advice research healthy ingredients substitutions fitness- weight-conscious readers (2012-2013). Peer Reviewer, Pinnacle Training Consulting Systems "Synergy Human Movement" course health fitness professionals (www.pinnacle-tcs.com) (2012-2013). Contributing Writer wellness-related articles "Laurel Mountain Post", monthly community publication. Skills Program development implementation Experienced research, relates evidence based healthcare practice Excellent written verbal communication skills Proficient MS Word, Excel, Power Point, Outlook Problem solving analytical skills

FITNESS

ADMINISTRATIVE ASSISTANT Summary Masters prepared Administrative Assistant seeking position Human Resource Assistant. Exceptional administrative skills, human resource experience, 13 years experience working C-suite executives. Highlights Microsoft Outlook, Word, Excel, Power Point, Adobe Pro, SharePoint. Accomplishments Supported SVP personal document management, calendar organization collateral preparation meetings. Experience Company Name City State Administrative Assistant 10/2014 11/2015 Provide administrative support Director Operations Plant Manager including managing complex calendars making domestic international travel arrangements. Prepare presentations assist creation editing monthly newsletter. Prepare Global Reports compile Management Reports. Reconcile expense reports. Organize site meetings Career Fairs. Open, sort, distribute incoming correspondence, including faxes email. Coordinate catering luncheons meetings. Company Name City State Administrative Assistant II 09/2013 09/2014 Provided administrative support Chief Academic Officer VP Research. Managed calendars two busy corporate executives ensuring deadlines time lines met. Managed technology c partner/stakeholder relationships. Transcribed/compiled meeting minutes. Reviewed processed expense reports. Coordinated Department meetings trainings. Arranged travel. Performed payroll functions, maintained timekeeping information processed submitted payroll. Proofread ensured company policies followed. Managed paper electronic filing systems. Company Name City State EA/Project Manager 11/2012 07/2013 Provided system project planning; administrative support SVP. Estimated, executed, implemented projects within system. Ensured deadlines time lines met. Demonstrated superior skills managing data using data drive decision making. Trained users answered questions. Presented research findings groups people. Performed needs assessments order determine types research information required. Served gate keeper SVP Managed calendar made travel arrangements SVP. Company Name City State EA/Supervising Corporate Assistant 03/2008 09/2012 Supervised corporate assistants provided administrative support SVP. Performed Human Resources responsibilities as: selection, interviewing, hiring, on-boarding, training, employee engagement. Assisted CEO search Reviewed job performance issues employees identify causes issues worked resolving issues. Interpreted communicated procedures policies staff. Managed projects Clinical Operations Department Filed retrieved corporate documents, records, reports. Prepared agendas materials meetings. Helped departmental budget preparation. Created, maintained, entered information databases. Set managed paper electronic filing systems. Composed distributed meeting notes, reports, presentations using Microsoft Word, Excel, Power Point. Arranged conference, meeting, travel reservations. Conducted Internet based searches. Reviewed work done others check spelling grammar, ensured company policies followed (proofreader). Set media equipment meetings web conferences. Company Name City State EA/Corporate Assistant 03/2001 03/2008 Provided administrative support SVP. Managed executive's schedule served gate keeper. Screened SVP's calls assigned callers appropriate parties. Compiled, transcribed, distributed meeting minutes. Performed general office duties, ordered supplies maintained records management database systems. Made domestic international travel arrangements. Prepared agendas made arrangements, coordinated catering luncheons, committee, board, meetings. Provided back CEO Executive Assistant. Managed projects within Clinical Operations. Prepared Power Point presentations Board packets. Planned organized retreats significant events. Reviewed processed expense reports eight executives. Compiled reported payroll reports clinical operations staff. Company Name City State Executive Assistant 10/2000 03/2001 Provided administrative support President Home Health Maintained President's calendar Microsoft Outlook. Trained new/current Provena Home Health employees proficient Outlook. Scheduled appointments meetings. Prepared meeting packets. Created tracking spreadsheets Microsoft Excel. Prepared Power Point presentations packets Board Committee meetings Transcribed/compiled meeting minutes. Education Master Science Management Human Resources Jan 2012 Indiana Wesleyan University City State Management Human Resources Bachelor Science Management Human Resources Jan 2007 Olivet Nazarene University City State GPA: Summa Cum Laude Management Human Resources Skills Decision making Screening Interviewing Multi-Tasking Presentations Project Management Newsletter Expense reports

ADVOCATE

AVIATION SUPPLY SPECIALIST Summary Organized professional superior work ethic team player attitude. Exceptional quality control, inspection abilities. Commended honesty, hard work positive attitude. Consistent ability stand long periods time safely lift 50 pounds. Service-minded Stock Management professional 8 years experience working leading retailers Marine Corps, KFC. Adept maintaining adherence strict guidelines regulation maintain safety. Increased efficiency working collaboratively cross-functional teams optimize customer service objectives. Experienced Stock Clerk 8 years experience coordinating receipt processing products across diverse retail environments. Practiced unloading, unpacking, labeling stocking shelves. Enthusiastic individual superior skills working team-based independent capacities. Bringing strong work ethic excellent organizational skills setting. Excited begin new challenge successful team. Skills Stockroom procedures Report creation Product organization Materials transport Adaptive team player Loss prevention Dependable reliable Inventory control Project organization Problem resolution Process improvement RFI Scanners Administrative support Planning coordination Team management Organization Inventory management Supervision Team building Invoice generation Experience 05/2015 05/2019 Aviation Supply Specialist Company Name － City State Tracked inventory, conducted cycle counts audits resolved issues maintain accurate records. Rotated goods inventory following “first in, first out” approach keep shelves organized well-stocked. Managed vendor relationships support supply chain maintain product quality. Examined incoming shipments verify quality quantity returned unacceptable items suppliers refund replacement. Coordinated shipping receiving schedules production assist traffic control docks. Readied merchandise sales floor marking items identifying codes accurate pricing. Continuously moved unpacked 50 pounds aviation parts packages, maintaining efficiency accuracy long shifts. Examined packages goods damage notified vendors specific issues requiring replacement. Considered individual product requirements accessibility needs maximize efficiency warehouse storage areas. Prepared inventory shipment attaching tags labels executing shipment documents facilitate delivery proper customers. Organized storage articles bins, floor, shelves assigned areas according product categories. Reordered stock replenish inventory without interruption production Replenished inventory focus addressing customer needs. Assisted coworkers special projects learn new tasks gaining additional responsibilities. Provided subject matter expertise inventory levels processes internal external customers meet diverse requirements smooth processes. Received orders via phone, mail, fax internet daily. Monitored work areas cleanliness functionality removed obstacles promote safe work environment. Carried duties within fast-paced retail environment, providing organized stocking methods plans. Maintained accurate order shipment forms inventory documentation facilitate timely material flow. 05/2011 05/2015 Aviation Supply Clerk Company Name － City State Improved customer satisfaction finding creative solutions problems. Performed site evaluations, customer surveys team audits. Supported Customer Care department compiling paperwork taking detailed meeting minutes. Provided excellent service attention customers face-to-face phone conversations. Handled delegated tasks, including customer liason procurement. Created agendas communication materials team meetings. Earned reputation good attendance hard work. Worked closely team members deliver project requirements, develop solutions meet deadlines. Recognized management providing exceptional customer service. Improved operations working team members customers find workable solutions. Enforced safety regulations FAA standards governing production, maintenance operation aircraft. 12/2010 05/2011 Care Aide Company Name － City State Created safe environment, preventing falls accidents. Reminded clients take medications keep appointments. Observed reported changes clients' physical condition behavior. Facilitated games activities engage clients provide mental stimulation entertainment. Demonstrated flexibility work needed per patient requirements. Performed light cleaning duties, including dusting, vacuuming washing dishes. Established good rapport clients family members cheerful efficient. Distributed snacks, reading material, drinks linens provide comfort. Motivated clients perform physical exercise according age abilities. Possessed understanding compassion elderly mentally challenged clients. 09/2009 12/2010 Shift Supervisor Company Name － City State Monitored employee performance safety, conducting retraining correct problems optimize productivity. Motivated team members complete assigned tasks perform exceptional levels. Sustained safety protocols ensure proper, cost-effective safe handling equipment materials. Inspected incoming supplies verify conformance materials specifications quality standards. Collaborated team members improve performance implement training updates. Created improved daily work plans smoother operation, including planning production schedules optimizing task flows. Addressed employee production issues determine implement optimal resolutions, preventing wasted resources maintaining schedules. Performed store opening closing procedures, including setting registers checking products. Patrolled work areas every hour inspect operations, identify concerns implement corrective actions. Answered resolved customer questions concerns. Resolved customer complaints reported issues senior management. Sustained safety protocol ensure proper, cost-effective safe handling equipment materials. Cleaned work areas regularly keep team efficient eliminate safety concerns. Education Training 09/2019 Associate Arts Mathematics Ad Science Emphasis Orange County Community College － City State 12/2020 Social Work Broward College － City State 06/2004 High School Diploma Coral Springs High School － City State

AVIATION

FIELD BASED NURSE CHART REVIEWER HEALTHCARE INFORMATICS Professional Summary Seventeen years nursing experience multiple different facilities hospitals: Diverse background nursing Registered Nurse. Registered Nurse Manager Experience Field Based Nurse Chart Reviewer Healthcare Informatics July 2010 Current Company Name － City State Founder, CEO, Director Nursing Business Operations Provide high quality nursing care individual corporate clients integrating evidence-based practices best nursing care. Group addresses several specialized areas Best Nursing Practices. Services include: Electronic medical record implementation support Workflow system analysis redesign Behavioral Nurse Consultant Services Staffing Nurse Consultant Services, Education Nurse Consultant Services Leadership Nurse Consultant Services Quality Assurance Nurse Consultant Services Safety Consultants Healthcare Advocate Consultant Services Legal Nurse Consultant Services Servicing Managed Medicare Contracts. Services include: Oversaw Skilled Nursing Short-term Rehab unit. Clinical resource coordinator services provided residents Oversaw supervisor level support staff nurses, certified nursing assistants. Provided nursing contribution multi-disciplinary team meetings family meetings. Assisted assessment process develop individual care plans patients ensuring information around aspects physical, psychological, social, spiritual needs covered. Continually evaluated effectiveness care plans/dressings medications ensured required changes carried communicated parties involved, including patient. Services include: Developed oversaw MDS schedule ensure MDS assessments completed per Federal Regulations. Ensured members Interdisciplinary Team completing sections MDS accurately per Federal Regulations. Completed necessary non-Medicare MDS assessments (Initial Admission Assessments, Quarterly, Annual, Significant Changes). Completed re-certifications needed Medicare recipients. Initialized comprehensive resident care plans accordance MDS CAA CAT. Participated care planning meeting ensure resident care discussed CAA assessments completed per Federal Regulations. Continually assessed resident MDS submissions. Analyzed MDS data case mix followed Medicare PPS MDS processes per state federal guidelines. Performed submissions MDS data CMS utilizing facility computer system. Reported facility QA committed monthly regarding audits related MDS process. Department Health Human Services, Office Secretary, Assistant Secretary Preparedness Response, National Disaster Medical System DMAT NY6 Intermittent Employee- .RN Special Government Employee (SGE) Syracuse, NY 7/2010-6/2014 Deployable Registered Nurse, completed trainings New York State Federal National Disaster Medical System; team could deployed emergent situations catastrophes. This team constant ready state sent needed. (Government team) Onsite remote Quality Assurance chart reviews Medicaid Medicare projects, HEDfS, CARA, HCC, Performance Physician reviews Quality Assurance projects. Director Nursing Services (Full-time) April 2010 January 2011 Company Name － City State Admissions screener, well employee health department. Ensured qualified employees contractors provided patient care/safety paraprofessional services in, accordance applicable law regulations accepted standards care, well Interim HealthCare policies procedures. Ensured daily patient care client services well related office activities conducted accordance applicable 'law regulation. Ensured patient care, safety paraprofessional services provided accordance acceptable standards care Interim HealthCare performance standards. Ensured Interim HealthCare policies procedures implemented consistently followed. I supervise 50 field staff oversaw 130 clients, individually case managed 35 clients, ranging J year age 102 years age. Performed functions maintaining corporate compliance also functioned safety supervisor patient staff safety needs. I accessed completed reports Quality Net, Quadra Med, COPE. Analyzed identified trends adverse-event reportings, performed root cause analysis. Held educational nursing in-services develop foster staff patient staff safety initiatives. Assistant Director Nursing July 2007 January 2008 Company Name － City State ADON 2Nursing communities (7 North- TBI unit, Behavioral Care Unit). Responsibilities included, limited day-to-day running communities: Staffing, scheduling, supervising, monitoring staff floors. Responsible completion staffing exception reports, payroll issues, also maintaining attendance records. Completed disciplinary processes toward staff. Maintained monitored personnel non-personnel related costs floors. Oversaw clinical staff members provided services residents, ensured programs provided training continuing education staff place. Developed reviewed policies procedures appropriate needs units. Close contact staff residents provide quality care. Monitored unit budgets floor level. Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor January 2004 July 2007 Company Name － City State Syracuse, NY 1/2004-7/2007 Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor Provided Education Bachelor Science Nursing 1999 Syracuse University Syracuse University Bachelor Science (Nursing) 1999 Master Science teaching certificate, Nursing SUNY Syracuse SUNY Syracuse Master Science (Post Master's teaching certificate completed, Nursing completed 46 credits) Professional Affiliations membership in: American Association Managed Care Nurses, Medicaid Provider Identification Number- 03074935, National Provider Identification Number-1477790020 Certifications RN Registered Nurse American Association Managed Care Nurses CAA CAT Registered Nurse Manager Registered Nurse/MDS Coordinator Skills Registered Nurse, Healthcare, Medicare, Clients, Quality Assurance, Staffing, Business Operations, Contracts, Operations, System Analysis, Workflow, Rn, Secretary, Assistant Director, Infection Control, Client Services, Root Cause Analysis, Medicaid, Audits, Cms, Content Management System, Federal Regulations, Qa, Budgets, Payroll, Scheduling, Training, Managed Care, Teaching

HEALTHCARE

LICENSED PRACTICAL NURSE- STEP-DOWN UNIT Summary Licensed Practical Nurse 15 years providing direct care RN MD supervision diagnosis, treatment prescription follow-up patients pediatrics geriatrics. Additional expertise includes management staff supervision. Strong desire focus preventative care health education. Energetic motivational leader dedicated driving top-quality patient care. Looking position top-notch facility commitment innovative processes. Nursing Expertise Geriatrics Pediatrics Correctional Nursing Occupational Health Med- Surg Home Healthcare Hospice Care School Nursing Travel Nursing Agencies Hospitals Doctor Offices Nursing Homes ​ Education 2012 Bachelor Science (Pre-Med) Foundations Counseling Samford University － City State U.S 2009 Pre- Nursing RN Lawson State Community College － City State U.S 2003 Licensed Practical Nurse Bessemer State Technical College － City State U.S Experience 01/2017 09/2017 Licensed Practical Nurse- Step-down Unit Company Name － City State Recorded patients' medical history, vital statistics test results medical records. Administered IV therapy medications per MD orders Monitored post-op vitals, set PCA, fluids, reviewed post-op orders orient patients unit. Developed maintained quality care systems standards, including limited to, creating improving medical protocols/guidelines. Sound, ethical independent decision-making ability consistent medical protocols. Disciplined, energetic employee quickly establishes rapport patients colleagues. Performed tasks patient-centered focus seeking opportunities improvement processes treatments. Assisted patients healing recovery surgery. 01/2015 09/2017 License Practical Nurse Company Name － City State Travel nurse different nursing homes hospitals Administered IV therapy treadmill stress tests ran nerve conduction tests cardiac unit. Delivered high-quality compassionate treatment indigent low-income patient community. Monitored post-op vitals, set PCA, fluids, reviewed post-op orders orient patients unit. Developed maintained quality care systems standards, including limited to, creating improving medical protocols/guidelines. Sound, ethical independent decision-making ability consistent medical protocols. Disciplined, energetic employee quickly establishes rapport patients colleagues. Performed tasks patient-centered focus seeking opportunities improvement processes treatments. Provided patient diagnosis strict time constraints. Evaluated patients presenting asthma, appendicitis hernia. Provided education patients detox withdrawal, medications, addiction, recovery, coping skills community resources. Provided necessary health education training patients. Acted patient advocate implemented total patient care team nursing process covering 8-10 high acuity patients per shift. Treated patients strokes, head traumas, comas intracranial hematomas. Managed caseload 20 clients, providing education, treatments, IV therapy, venipuncture wound care. Assisted patients multiple chronic diagnoses including COPD asthma. Completed clinical rotations Geriatrics. Administered medications assisted diagnostic testing HIV-positive patients. Responsible primary care, case management medication management. Evaluated patient care needs, prioritized treatment maintained patient flow. Accurately documented elements nursing assessment, treatments, medications, discharge instructions follow-up care. ​ 02/2015 01/2017 LPN- Woundcare Nurse Company Name － City State Achieved departmental goals objectives instituting new processes standards in-patient care. Responsible primary care, case management medication management. Evaluated patient care needs, prioritized treatment maintained patient flow. Sound, ethical independent decision-making ability consistent medical protocols. Disciplined, energetic employee quickly establishes rapport patients colleagues. Performed tasks patient-centered focus seeking opportunities improvement processes treatments. Assisted patients healing recovery surgery. Managed team medical support personnel. Provided patient diagnosis strict time constraints. Provided behavioral/emotional support supervision dementia Alzheimer's. Managed caseload 20 clients, providing education, treatments, IV therapy, venipuncture wound care. Achieved departmental goals objectives instituting new processes standards in-patient care. Responsible primary care, case management, wound care management medication management. Evaluated patient care needs, prioritized treatment maintained patient flow. Accurately documented elements nursing assessment, treatments, medications, discharge instructions follow-up care. Coordinated doctors registered nurses develop care plans patients. Often commended maintaining safety, respect dignity residents. Organized, updated maintained 200 patient charts. Skillfully performed suture removals patients ages. Maintained patient charts confidential files. 01/2012 02/2015 Correctional Nurse Company Name － City State Managed treatment patients correctional setting providing sick call daily triage care. Recorded patients' medical history, vital statistics test results medical records. Administered IV therapy mediation. Delivered high-quality compassionate treatment indigent low-income patient community. Developed maintained quality care systems standards, including limited to, creating improving medical protocols/guidelines. Sound, ethical independent decision-making ability consistent medical protocols. Disciplined, energetic employee quickly establishes rapport patients colleagues. Performed tasks patient-centered focus seeking opportunities improvement processes treatments. Provided necessary health education training patients. Acted patient advocate implemented total patient care team nursing process covering (inmates) high acuity patients per shift. Provided quality nursing care accordance resident care policies procedures. Worked part team ensure proper care body mechanics safety patient. Partnered team Registered Nurses ensure well-being patients. Tested glucose administered injections. Maintained patient charts confidential files. Assessed patients active withdrawal provided interventions manage physical psychological withdrawal symptoms.

HEALTHCARE

NATIONAL MARINE FISHERIES SERVICE NMFS SPECIES OBSERVER Objective Looking employment Environmental Engineering position help career bringing experience education company well. Summary A result driven, diligent highly accomplished professional curiosity creativity environment possessing 12 years experiences Environmental Science, develop solutions resolve environmental problems; taken part water pollution control, water recycling, biological waste disposal, public health issues; participated design aquaculture wastewater treatment systems; experienced laboratory operations safety procedures. Education Ph.D Soil, Water Environmental Science 2014 University Arizona City State USA Soil, Water Environmental Science MSc Soil, Water Environmental Science 2014 University Arizona City State USA. Soil, Water Environmental Science Diploma Management 2006 University London City State UK Management BSc. Agriculture 2002 University Guyana City State Guyana Select One City State GPA: Graduate Student Travel Award Institute Environment, 2013 Professional Experience National Marine Fisheries Service NMFS Species Observer 07/2015 Current Company Name City State Monitor sturgeons (Atlantic Shortnose) endangered species found within dredging area $3.1 Billion New NY Bridge Project; Monitor dredging, decanting offloading operations dredge materials sturgeons endangered species; Collect record biological data (length, weight, DNA samples); Collect process fish specimens necropsy; Communicate observations finding New York State Thruway Authority (NYSTA), New York State Department Environmental Conservation (NYSDEC) others site. Environmental Research Assistant 01/2011 06/2014 Company Name City State Performed laboratory analysis water physical chemical parameters algae, temperature, conductivity, pH, salinity, dissolved oxygen, nitrite, nitrates turbidity; Directed Western Regional Aquaculture Center commercial farm tilapia feed trials, prepared reports present research findings; Collected biological samples conducted proximate analysis (protein, lipid, moisture energy) fish tissue feed samples; Acted liaison UA Food Products Safety laboratories, Montana State University US Fish Wildlife Service, Bozeman Fish Technology Center; Prepared reagents media use Laboratory; Oversaw strict adherence safety policies procedures testing; Managed daily operations ERL Aquaculture Greenhouse. Senior Fisheries Officer 01/2007 01/2011 Company Name City State Conduct environmental assessment aquaculture facilities; Prepared technical reports detailing findings recommendations assessments; Identified solved environmental problems arising aquaculture facilities affecting safety water land; Controlled water pollution handled solid waste management; Removed impurities harmful discharge water; Developed techniques water recycling; Conduct extension services monitored 40 aquaculture farms reduce environmental impacts aquaculture; Managed National Aquaculture, Fish Hatchery Laboratory: Performed laboratory analysis water physical chemical parameters algae, temperature, conductivity, pH, nitrite, nitrates, salinity, dissolved oxygen, turbidity aquaculture facilities. Fisheries Officer 01/2002 01/2007 Company Name City State Revamped data collection program led reduction data gaps within months years; Examined quantified composition fish species caught, discarded, retained commercial fishing vessels; Collected analyzed biological socio-economic data among others Guyana's commercial marine species Southern Redsnapper Lutjanus purpureus ), Seatrout Cynoscion virescens Bangamary Macrodon ancylodon using models specified CRFM; Wrote scientific reports presented findings data analyzed various stakeholders. Award University Arizona Graduate Student Travel Award Institute Environment, 2013 Skills Expertise Water Quality Testing, Wastewater Treatment Systems, 10 Hour OSHA Hazard Recognition Training Construction Industry, Microsoft Office Microsoft Excel.

AGRICULTURE

SALES MANAGER Highlights MS Office proficiency Microsoft Outlook Lotus Notes Team leadership Exceptional time management Goal-oriented Accomplishments Managed successful sales team 12 members consistently exceeded sales goals average 20% month. Developed highly effective sales training strategies Sales Manager 12-person team. Coached successful sales team led store monthly sales per FTE 50% year. Mentored two Sales Manager In Training candidates successful completion Manager Assessment Program (MAP). Experience Sales Manager May 2011 Current Company Name － City State Lead developing commissioned sales team (10+ direct reports, 50+ indirect reports) achieve sales, ensure efficiency successful FY focus areas. Develop skills product knowledge Sales Consultants training, evaluation, role play; develop talent Management roles. Attract, hire on-board world-class Sales Professionals well prepared provide exceptional customer service. Analyze track sales performance assigned budget, conversion, compliance, Sales Consultant staffing/hiring targets. Responsible day-to-day oversight authority resolve issues may occur execution process. Respond potential customer service concerns. Ensure customers receive best customer experience seek opportunities self-development. Built customer confidence actively listening concerns giving appropriate feedback. Offered direction gave constructive feedback motivate team members. Held team member accountable achieving brand performance goals. Built maintained effective relationships peers upper management. Recruited, hired, developed retained retail talent company. Addressed customer inquiries resolved complaints. Created directed sales team training development programs. Branch Sales Manager Mar 2006 May 2011 Company Name － City State Manage branch staff including hiring, training development, performance management. Coach branch staff achieve sales excellence sales production, product knowledge, customer service, branch operations meet exceed minimum performance standards. Demonstrate leadership proficiency sales, service, operations, management. Responsible consistently meeting exceeding branch sales performance standards. Manage motivate staff consistently fairly. Develop sales environment creative promotional activities. Lead branch setting positive example telemarketing efforts, cross-selling sales campaigns. Demonstrate commitment consistently deliver positive customer service achieve customer retention. Demonstrate enlightened leadership skills designed motivate retain employees deemed high potential high performing. Oversee loan turnaround times ensure quality customer service. Establish professional networks building referral base providing resources "centers influence" industry trends bank products. Initiate, complete, maintain customer profiles. Support customer on-boarding process follow-up. Achieve results managing, motivating coaching staff sales service efforts. Display professional verbal, written interpersonal communication skills. Represent bank community. Mortgage Consultant Mar 2004 Mar 2006 Company Name － City State Utilize referrals company provided sales leads sell customers variety financial services products including unsecured personal loans, credit cards real estate loans. Work customers phone person throughout credit application approval process. Responsible financial analysis clients typically stand 60% debt ratio implement debt restructuring facilitate repayment reduce debt ratio 45% less. Manage team plan approach implement best practices selling Life, Accident Health, Involuntary Unemployment insurance Home Auto (HAS). Proven ability self-source leads create profitable business relationships referral partners. Education Bachelor Business Administration Computer Information Systems General Business 4 2001 Western Michigan University － City State GPA: Honors Magna cum laude Computer Information Systems General Business Honors Magna cum laude Recipient [Scholarship Name] Scholarship Skills approach, budget, Coach, coaching, interpersonal communication, COMPUTER KNOWLEDGE, Consultant, conversion, credit, clients, customer service, financial, financial analysis, focus, hiring, insurance, leadership, leadership skills, Lotus Notes, managing, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Word, networks, performance management, quality, real estate, selling, Sales, staffing, telemarketing, phone, written

SALES

ACCOUNTANT Highlights -Soft Skills: Public Speaking, Public Relations, Team Building, Project Management, Procedure writing, Staff Supervision Management, Ability interface professionals levels. Accomplishments, Honors, Activities -Board Directors Member Food Bank Corpus Christi November 2010 April 2013. -Held Life Insurance License -Basketball Official (Referee) High School Varsity Level. Accomplishments Accomplishments, Honors, Activities Experience Accountant August 2014 May 2015 Company Name － City State Perform daily routine accounting functions two main companies five small royalty companies. Responsibilities include limited following: Accounts Payable, Accounts Receivable, Manage reconcile funds multiple banks accounts, Payroll, Perform detail audits adjustments Balance sheet Income Statement accounts, Audit pay monthly Sales Tax, Inventory Reconciliations, Budgeting. District Administrative Manager February 2014 June 2014 Company Name － City State Managed assisted Accounts Receivable, Accounts Payable, HR/Payroll staff district, daily entrees, follow-up, reporting needed. Prepared presented daily reports various departments accurate management financial areas operations, inventory, Purchase Orders, Bill Lading. Performed accounting functions On-Base, AX, Avantis, Microsoft Office software. Business Manager January 2005 February 2014 Company Name － City State Managed operations $1.2 million dollar partnership. Duties included planning, overseeing directing accounting, logistics, production functions, direct sales customer service. Accounting functions: Managed $500K Fixed Assets, inventories also valued $500K. Administered Government contracts USDA Food Aid gross revenue $1.5 million annually (net income $500K). Upgraded company's software integrate bill assembly interface accounting software. Performed month end reconciliations, audits, closings, financial statement reporting. Performed regular physical inventory audits. Supervised bookkeeper aspects accounting cycle including Payroll, AR, AP. Operations functions: Oversaw directed warehouse supervisor, warehouse maintenance supervisor 20 employees assure optimum production personnel facility. Communicated logistics suppliers Railroads various trucking companies, governmental agencies (such USDA), customers vendors assure time receiving, production, shipping goods. Created, implemented managed company's Food Safety Quality Assurance Programs, including fifty page Food Safety Guide. 2383 Suwanee Pointe Drive Lawrenceville, GA 30043 361.563.7084 dkterry40@sbcglobal.net Staffing Manager January 2003 January 2004 Company Name － City State Provided personnel solutions various organizations Accounting Administrative needs. Interviewed advised employees various aspects professional career process. Earned sales bonuses within first three months company. Accounting Manager January 2002 January 2002 Company Name － City State Assisted Controller various aspects accounting cycle. Supervised new member billing clerk cash receipts clerk. Helped computer networking issues Windows NT/XP environment. Implemented changes procedures two software upgrades CSI software. Trained various staff effective use MS Excel. Audited Corporate-billing accounts. General Merchandise Department Manager January 2000 January 2002 Company Name － City State Supervised trained employees strategic ordering merchandising product optimal sales, standard operating procedures. Created weekly schedule departmental reports. Prepared physical inventory every 6 months. Accounting Software Consultant January 1998 January 2000 Company Name － City State Consulted users DacEasy accounting applications Software training, troubleshooting, setting entire automated accounting system, establishing accounting procedures business. Trained departments proper accounting procedures, worked closely CPA's tax related issues coordinated payroll processing automated payroll system. Accountant January 1999 January 2000 Company Name － City State Full Charge Bookkeeper/Accountant start-up Internet Telephone Company. Entered daily GL transactions. Supervised Accounts Payable clerk. Worked Assistant Controller establish manage Accounting functions related Sales aspects business. Assisted month end reconciliations. Reconciled cash balance reports five bank accounts daily basis assisted managing accounts. Other duties included writing Accounting procedures Accounts Payable Cash Management. Education Master Arts Christian Education Dallas Theological Seminary － City State US Master Arts Christian Education Dallas Theological Seminary, Dallas, TX Bachelor Arts Economics Marshall University － City State US Bachelor Arts Economics Marshall University, Huntington, WV Associates Applied Science Accounting Hocking Technical College － City State US Associates Applied Science Accounting Hocking Technical College, Nelsonville, OH Maintained 4.0 GPA completing 12 hours upper level accounting courses. Affiliations Board Directors Member Food Bank Corpus Christi April 2013 Certifications CPA Skills Accounting, Sales, Inventory, Payroll, The Accounting, Reconciliations, Bookkeeper, Audits, Operations, Ap, Ar, Assembly, Closings, Contracts, Customer Service, Direct Sales, Fixed Assets, Food Safety, Government Contracts, Logistics, Maintenance, Million, Quality Assurance, Receptionist, Retail Sales, Sales And, Shipping, Usda, Accounts Payable, Solutions, Staffing, Cash, Clerk, Merchandising, Ordering, Automated Payroll, Payroll Processing, Software Training, Training, Accountant, The Accounts, Accounts Receivable, Credit, Billing, Csi, Excel, Ms Excel, Networking, All Sales, Basis, Cash Management, Forecasting, Gl, Telephone, Adjustments, Audit, Balance Sheet, Budgeting, Monthly Sales, Sales Tax, Annuities, Cpa, Life Insurance, Procedure Writing, Project Management, Public Relations, Team Building, Administrative Manager, Entrees, Entrées, Hr, Microsoft Office, Ms Office, Purchase Orders

ACCOUNTANT

PROPOSAL COORDINATOR Experience Proposal Coordinator 03/2013 07/2014 Company Name City State Prepare, coordinate, manage revise maintenance modification proposals Regional Sales Managers domestic international network Bombardier Aircraft Services facilities. Coordinate scheduling Bombardier Aircraft Services facility planning Special Programs Montreal. Solicit requests quote paint interior repairs modifications internal BAS departments external vendors. Regional Sales Manager 10/2007 03/2013 Company Name City State Manage, assist maintain Bombardier wide-body narrow-body aircraft operators Texas surrounding states. Operator management includes maintenance scheduling; maintenance proposals; presentation negotiations proposals, schedule terms conditions. Assist operators AOG; Scheduled unscheduled maintenance events; Invoicing, parts warranty issues; Airframe avionic modifications; Interiors Paint AD/Service Bulletin compliance. Maintain build operator relationships Amazing Customer Experience program, face-to-face visits exceptional customer service support. In 2012, I Top Regional Sales Manager Sales, Customer Satisfaction Proposal Satisfaction categories. Senior MRO Sales Manager 10/2005 06/2007 Company Name City State Perform sales marketing aircraft heavy maintenance, modifications, structural composite component repair, line maintenance Cargo, Charter, Commercial Regional Aviation industries domestic international markets. Prepared, proposed negotiated aircraft heavy maintenance, structural composite component repair line maintenance proposals contracts. Senior APU Product Line Representative 10/2005 05/2006 Company Name City State Perform day-to-day operations management APU Product Line Chromalloy Power Services facility. Accountable Profit Loss. Provided on-site aftermarket sales marketing engine overhaul management. Performed purchasing functions including: Customer vendor RFQ's; Customer vendor pricing negotiations; Vendor search selection Purchase order execution. Other duties include FAA/EASA conformance quality functions; Customer satisfaction on-time delivery; Repair order warranty administration Contract management administration. President/ General Manager 04/1999 10/2005 Company Name City State Manage accounting, corporate, financial, FAA/EASA conformance shop management functions FAA/EASA approved engine engine component repair, overhaul modification shop. Serviced Airline, Cargo, Charter, Corporate General Aviation industries US International markets. Managed 14 direct office shop personnel. Accountable Profit Loss, budget adherence, schedule adherence customer satisfaction. Diversified company multi-faceted aviation services provider. Regional Sales Manager 05/1997 04/1999 Company Name City State Perform aftermarket aircraft parts, avionics engine component sales marketing, customer service support new customer development Cargo, Charter, Commercial, Corporate Regional Aviation industries. Prepared, proposed negotiated aircraft engine component RFQ requirements. Coordinated proposal efforts estimating, engineering, planning, production control contracts. Primary account responsibilities Northwest Airlines, Sun Country Airlines, Champion Air, Mesaba Airlines, Midwest Airlines Skyway Airlines. Manager 07/1994 01/1997 Company Name City State Perform aircraft heavy maintenance sales, marketing, customer relations, new customer development, forecasting account management Cargo, Charter, Commercial, Corporate Regional Aviation industries. Prepared, proposed negotiated aircraft maintenance, aging aircraft maintenance, avionics upgrades paint proposals. Coordinated proposal efforts estimating, engineering, production control contracts. Primary account responsibilities Polar Air Cargo, Evergreen Airlines, Sun Country Airlines, United Airlines, Hawaiian Airlines, Mahalo Air Champion Air. Sales Engineer 06/1989 08/1993 Company Name City State Perform OEM linear rotary electro-mechanical actuation systems sales marketing, account management, customer service support program management Aerospace, Aviation DOD industries. Prepared, proposed negotiated sales contract requirements. Coordinated proposal efforts estimating, engineering, production control. Managed new existing programs R D production. Primary account responsibilities Allied Signal Aerospace, Allied Signal Engine Aerospace, Beechcraft, Boeing Helicopter, Cessna, GE Aerospace, GE Engine, Grumman Corporation, Gulfstream Aerospace Corporation, Honeywell, Lockheed-Martin, Magnavox Corporation, McDonnell Douglas Helicopter Corporation, Raytheon, Scientific Atlanta, Sikorsky Corporation, Sundstrand Corporation Woodward Governor. Expanded sales Southwest region $0 $2.3 million. Automobile Mechanic 10/1985 08/1988 Company Name City State Performed minor major automobile maintenance services 100 500 Series Mercedes Benz automobiles. Aircraft Maintenance Supervisor 10/1984 10/1985 Company Name City State Managed general aviation aircraft maintenance, management purchasing functions FAA approved Fixed Based Operation 110 aircraft based airport. Accountable Profit Loss. Managed 4 direct employees. Managed performed 25 Hour, 50 Hour, 100 Hour Annual maintenance inspections, engine repair general maintenance. Performed purchasing functions including: Customer vendor RFQ's; Customer vendor pricing negotiations; Vendor search selection Purchase order execution. Aircraft serviced include: Aero Commander, Beechcraft, Cessna, Grumman, Piper Pitts customer rental aircraft. Education Bachelor Science Lewis University Airframe Powerplant License Aviation Maintenance Management Skills account management, accounting, AD, automobiles, budget, Contract management administration, contracts, customer relations, Customer Satisfaction, customer service, delivery, estimating, financial, forecasting, Invoicing, Lockheed-Martin, marketing, mechanical, office, negotiations, network, operations management, Paint, personnel, pricing, Profit, program management, proposals, Proposal, purchasing, quality, repairs, Sales, Sales Manager, scheduling, Scientific, Sun, upgrades

AUTOMOBILE

ENGINEERING MANAGER Profile Dedicated Engineering Manager excellent technical, analytical communication skills demonstrated 25 years experience. Skills Windows XP Professional (Word Excel Outlook) Internet. Project management Process improvement Accomplishments Testing, Evaluation Analysis: Tested equipment ensure compliance. Analyzed data provided recommendations resulted adoption new cost-saving equipment. Project Management Supervised project production efforts ensure projects completed company standards, time within budget constraints. Professional Experience Engineering Manager 11/2010 02/2016 Company Name City State Directed installation, testing, operation, maintenance, repairs equipment. Trained mechanics standard operating procedures coordinate preventive maintenance programs. Responsible remodeling projects, making detailed plans accomplish goals direct integration technical activities. Worked closely management, front desk, food beverage, security, housekeeping staff regards room common areas activities issues. Responsible safety, health, fire, emergency systems comply municipal federal regulations. Managed numerous projects simultaneously within budgetary restrictions. Prepared accurate specifications purchase materials equipment purchasing department. Collaborated Director Engineering regarding design parameters projects. Resolved part assembly discrepancies. Assistant Superintendent 04/2003 10/2010 Company Name City State Responsible maintenance repairs 600 residential units. Assisted Superintendent maintaining physical integrity building. Involved ensuring safe, secure comfortable living environment residents. Handled daily building inspections damages cleanliness. Performed electrical plumbing work needed. Conducted preventive maintenance low-pressure oil boiler ancillary equipment. Supervised staff nine (doormen porters) evenings. Repaired replaced defective equipment, components wiring window air conditioning units 3-tons systems. Prepared estimates work orders request material required complete jobs. Ensured adequate supplies stock emergency repairs preventive maintenance. Completed daily reports work performed, problems, unusual occurrences, materials expended billing recordkeeping purposes. Suite Attendant 12/1994 03/2003 Company Name City State Served eighty-nine luxury suites Knicks, Rangers, concerts, circus private events. Acted liaison Madison Square Garden Club Suites Service Department guests. Assisted coordination corporate parties. Assistant Superintendent 10/1990 09/2000 Company Name City State Assisted maintenance 47 residential units. Repaired physical damages apartments. Responsible conducting plumbing electrical wiring. Education Training Type 2016 Trade School Coursework [Course Name] Languages Fluent Spanish Skills Billing, blueprints, carpentry, detail-oriented, electrical wiring, engineer, HVAC, materials, Excel, Outlook, window, Windows XP, Word, Oil, painting, Plumbing, read, repairs, safety, Soldering, Fluent Spanish, Welding, wiring

ENGINEERING

CONSULTANT Core Qualifications SKILLS AND ACTIVITIES Volunteer English Teacher "Teach India"; Challenge Charity; SQL, SPSS, Tableau, MS Excel, Power Point. Accomplishments Evert McCabe Fellowship, Rick Marilyn Wong Scholarship, Business Technology Club Board member Owned development, testing maintenance 4 mission critical Web Services powered Web based product generated $5M annual revenue. Won "Beyond Call Duty" award outstanding effort Experience 04/2015 04/2015 Consultant Company Name － City State Cloud mobile services) Create journey maps identify touch points different personas application developers. Asses capability maturity different components within Windows, iOS, Android development platforms. 01/2015 03/2015 New Product Development Consultant Company Name － City State (hyper-converged IT Infrastructure) 06/2014 08/2014 Product Marketing Manager Intern, vCloud Air Company Name － City State Identified market size, target customer segments new hyper converged IT infrastructure product. Conducted competitive analysis. Proposed product mid-market Go-to-Market strategy. VMware Inc., Palo Alto, CA Summer 2014 Product Marketing Manager Intern, vCloud Air (Infrastructure service- IaaS) Interviewed VMware customers discover adoption rate vCloud Air based use cases. Identified top 10 customer use cases vCloud Air. Presented specific changes fine tune targeting positioning vCloud Air. Analyzed win/loss interviews identify top 8 buying criteria top 4 ROI drivers used potential customers select IaaS vendor. Recommended specific changes fine tune sales tool-kit. Developed content strategy VMware's IaaS case studies eliciting buying criteria, bench-marking 150 IaaS case studies published competitors AWS, Microsoft Azure, Rackspace, Google. 01/2014 03/2014 MBA Marketing Consultant Company Name － City State Developed market entry plan new network Security Software Service (SaaS) product. Conducted market research competitive analysis identify opportunity worth $1.6B network security space. Proposed presented acquisition market entry route executive team. In May, F5 Networks acquired Defense.Net cloud based security SaaS provider. 01/2012 01/2013 Team Leader Company Name － City State Client: An international chain convenience stores) Led agile product team 8 consultants develop implement 5 core Web Services customer loyalty software help client capture $600M annual revenue. 01/2007 01/2012 Technology Product Analyst Company Name － City State Client: An American publishing financial information firm) Owned development, testing maintenance 4 mission critical Web Services powered Web based product generated $5M annual revenue. Won "Beyond Call Duty" award outstanding effort. Proposed methods speed online financial news search feature client's Web product presented Vice President Technology, resulting project win worth $0.9M Infosys. Developed software filter redundant information enterprise databases, eliminated manual processes saved $550K per annum client. Received highest client satisfaction rating project. Education Master Business Administration Business Technology The Michael G. Foster School Business, University Washington － City State US The Michael G. Foster School Business, University Washington, Seattle, WA June 2015 Candidate Master Business Administration Evert McCabe Fellowship, Rick Marilyn Wong Scholarship, Business Technology Club Board member Bachelor Engineering Computer Science Manipal Institute Technology, Manipal University Manipal Institute Technology, Manipal University, Manipal, India May 2007 Bachelor Engineering, Computer Science Founder DISHA socio-economic platform underprivileged students. Co-founder first general secretary RED X largest student club university. Professional Affiliations Evert McCabe Fellowship, Rick Marilyn Wong Scholarship, Business Technology Club Board member Skills Web Services, Award, Databases, Maintenance, Publishing, Satisfaction, Testing, Web Based, It Infrastructure, Excel, Ms Excel, Spss, Sql, Competitive Analysis, Marketing, New Product Development, Product Development, Transmissions, Aws, Buying, Buying/procurement, Cases, Drivers, Iaas, Product Marketing, Roi, Sales, Use Cases, Vmware, Market Research, Mba, Network Security, Saas, Security, Software As A Service, Android, Ios, Red X, Secretary

CONSULTANT

CUSTOMER ADVOCATE Professional Summary I R.O.T.C 4 years high school. I Was unarmed drill team, I second command. I would drill meets competitions. Not distraction also learning experience me. I gathered leader ship skills, team work skills, also responsibility skills. When needed get something done I taught take initiative get things done. I lead couple drill meets. I learn handle hard situations. Work Experience Customer Advocate Dec 2014 Nov 2015 Company Name City State responsibilities making sure customer leave cash, making sure documents updated file customer. One tasks campaign calls completed Monday report sent. We go customer's account see cash available loan wise, give brief call reminding cash. I need sent summary report Monday. By get customer's helping us meet goals.We Also make sure environment clean nice customer's feel welcomed. Ensuring documents correct system meet compliance. Verify examine information accuracy loan application closing documents. Record applications loan credit, loan information, disbursements funds, using computers. Present loan repayment schedules customers. Calculate, review, correct errors interest, principal, payment, closing costs, using computers calculators. File maintain loan records. Receive checks cash deposit, verify amounts, check accuracy deposit slips. Cash checks pay money verifying signatures correct, written numerical amounts agree, accounts sufficient funds. Process maintain records customer loans. Jul 2014 Jan 2015 Company Name City State Greet customers ascertain customer wants needs. Describe merchandise explain use, operation, care merchandise customers. Recommend, select, help locate obtain merchandise based customer needs desires. Answer questions regarding store merchandise. Maintain records related sales. Place special orders call stores find desired items. Prepare merchandise purchase rental. Watch recognize security risks thefts, know prevent handle situations. Inventory stock requisition new stock. Clean shelves, counters, tables. Help customers try fit merchandise. Open close cash registers, performing tasks counting money, separating charge slips, coupons, vouchers, balancing cash drawers, making deposits. Estimate quantity cost merchandise required, paint floor covering. Bag package purchases, wrap gifts. Greet customers ascertain customer wants needs. Jun 2014 Dec 2014 Company Name City State Receive payment cash, check, credit cards, vouchers, automatic debits. Issue receipts, refunds, credits, change due customers. Greet customers entering establishments. Process merchandise returns exchanges. Describe merchandise explain use, operation, care merchandise customers. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Recommend, select, help locate obtain merchandise based customer needs desires. Assist duties areas store, monitoring fitting rooms bagging carrying customers' items. Answer questions regarding store merchandise. Maintain knowledge current sales promotions, policies regarding payment exchanges, security practices. Maintain records related sales. Inventory stock requisition new stock. Help customers try fit merchandise. Apr 2012 Aug 2014 Company Name City State Maintain sanitation, health, safety standards work areas. Receive payment cash, check, credit cards, vouchers, automatic debits. Clean food preparation areas, cooking surfaces, utensils. Issue receipts, refunds, credits, change due customers. Verify prepared food meets requirements quality quantity. Greet customers entering establishments. Prepare specialty foods pizzas, fish chips, sandwiches, tacos, following specific methods usually require short preparation time. Answer customers' questions, provide information procedures policies. Measure ingredients required specific food items prepared. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Take food drink orders receive payment customers. Stock shelves, mark prices shelves items. Clean, stock, restock workstations display cases. Wash, cut, prepare foods designated cooking. Count money cash drawers beginning shifts ensure amounts correct adequate change. Serve orders customers windows, counters, tables. Pre-cook items bacon, prepare later use. Prepare dough, following recipe. Education Training High School Diploma Jun 2014 ELDORADO HIGH SCHOOL City State diploma Skills calculators, cash registers, closing, cooking, credit, funds, Inventory, Issue receipts, mark, money, windows, nice, paint, policies, quality, Maintain records, safety, sales, tables, team work, wise, written

ADVOCATE

BUYER Summary Over 1 year end end experience worldwide Procurement operations *Over 5 years end end experience Accounts payable reconciliation *Great team player ability instill reinforce confidence, self-esteem optimistic attitude. *Organized, Analytic versatile thinker, effective developing implementing creative ideas Highlights Proficient Oracle, SAP ECC 6.0 version, Helios Sun system version 5, MS-Word, Excel PowerPoint. Experience Buyer January 2014 January 2015 Company Name － City Global procurement operations- Taking care end end worldwide procurement operations irrespective categories. Implementation, execution, tracking documenting process keep changes. Dedicated resource towards categories, are- Meetings events, Facilities (low dollar), office supplies. Low dollar Catalogue purchasing- I work directly closely end users supplier low dollar purchase catalogue well non-catalogue products. Requisition reviews approvals- Critically review purchase requisitions categories eliminate discrepancies. To follow adhere approval procedure audit requirements. Requisition PO- manage globally req PO creation activity assigned categories. Single handed support global buyers req PO creation process pre-approved categories. Supplier Information- work suppliers end users set new suppliers vendor maintenance system. To review set forms seek approvals global buyers set up. P-Card Payment- taking care low dollar well high dollar payments procurement card. To liaise end users, global buyers supplier facilitate instant payment PCard. Being proactive ensure payments authorization letters shared suppliers. Reporting- Generating quarterly dashboards monthly reports PO spend expenditure. To work upon weekly reports accounts payable present management review. Emails ad-hoc activity requests- I single handedly manage global procurement email-box resolve execute internal client request queries. Accounts payable- taking care EMEA AP P2P activities. In role, I handled invoice payment queries end users suppliers. Clearing APC Direct Debit Trial Balance payments. Senior Executive January 2013 January 2014 Company Name Handling Guiding team Accounts Payable PO Non Po Vendors Invoice processing, reconciliation Payments. Assign daily activities task team members. Analyse reports including process dashboards team performance reports Motivating associates effective management, career development implementation reporting mechanism. Consolidating data review team. Review Monitor day day activities team. Take monthly one one discussion team members. Work manager develop/implement action plans achieve desired performance levels. Coming process improvement plans implementing same. Handling Amex card vendor payment process. Senior Executive January 2010 January 2013 Company Name Handle end end AP processing activities Accurate reconciliation Supplier Statements. Subject matter expert contact point manager team members. Handle regions escalation mail boxes. Attend weekly conference calls clients provide update Aged invoices. Handle escalation calls business units vendors. Attend weekly conference calls business units resolve issues raise AP team concerns any. Trained new joiners successful achievers AP processing. Process multi-currency invoices correct Vat Rate respective country. Handle month end reports include accruals open purchase orders manual accruals non PO invoices. Ensure fixed assets purchased capitalized correct Business Unit correct expense codes. Trained handled payments vendor management activities. Take appropriate action case vendor address bank details updation. Involved sending email communications Global Procurement teams educate legal entity name importance claim VAT. Prepare journal entries book urgent invoices systems. Constantly update clients urgent invoices order avoid escalations. PROJECTS CARRIED IN SUNGARD Automation Reconciliation. Project online Reconciliation payment status. Successfully bringing accounts Dell HP (Critical vendors) date reconciliation. Handled project Readdressing Invoices correct legal entity. Offsite Transition UK Cross training Reconciliation Project Amend Invoice process UAT Application. Transitioned Utopia, Indexing Triaging process London Office. Prepared process documentations trained rest AP team India Shared Service Centre. Successfully handled Invoice Aging project UK, South Africa UAE region. Prepared Global process documentation Accruals, end end activities AP processing, activities handled Problem Solving Team. Awards SunGard Received Consistent Performer Q3. Received Kudos Reconciliation Critical Vendor like Dell HP bringing accounts dates Received Kudos handling escalation mail boxes control replying within TAT. Executive January 2008 January 2010 Company Name － City Work Purchasing, Central Receiving, Vendors Leads resolve invoicing discrepancies. Communicate Inventory/ Warehouse Receivers correcting/reconciling Goods Receipt Invoice Receipt discrepancies. Processing invoices payment. Interacting directly clients, customers, Ingram warehouse carriers regular basis mail, calls conference calls. Coming process improvement plans implementing same. Leading role achieving SLA i.e., Bonus. Awards Infosys Sport award delivering responsibilities time. Client Appreciation letter Team Player. RAMP Award exemplary performance maintaining quality. Education Master Business Administration Finance Human Resource 2008 CMR Institute Management studies, Bangalore University － City India Finance Human Resource Bachelor Commerce Marketing 2006 Narmada college Science Commerce, Veer Narmada South Gujarat University － City India Marketing Skills Accounts payable, Accruals, ad, AP, Automation, Trial Balance, book, Client, clients, Debit, Dell, documentation, email, fixed assets, forms, HP, Indexing, Inventory, Processing invoices, Invoice processing, invoicing, legal, letters, Meetings, Excel, mail, Office, PowerPoint, MS-Word, Oracle, Problem Solving, process improvement, Procurement, purchase requisitions, Purchasing, quality, Receiving, reconciling, reporting, SAP, Shared Service, SLA i, Sun, Team Player, vendor management

BPO

ENGINEERING OPERATIONS DIRECTOR Executive Profile Senior Software Executive Senior Software Executive key contributor strategic planning product development. Highly skilled creating implementing key software improvements process changes uncovering major process limitations, maximizing profitability, scalability, competition global marketplace. Accomplishments (over last 15 years +) Reported directly C-level executives Board members, successfully bridging gap business Engineering, implementing strategic plans ensuring engineering teams aligned business goals. Agile expert evangelist, running software development teams 17 years specifically agile software development 13 years. Reorganized transitioned many teams companies become smooth running agile groups, drastically reducing delivery issues, making work transparent, empowering team members become self-directed accountable commitments. Skilled managing entire software development process employees including QA, Project Management, Technical Support, offshore teams, contractors, subsidiaries, merger/acquisitions. Successfully on-boarded engineers technology acquired company quickly merged intellectual property (IP) main product line. Advocate strong Engineering Best Practices, including design code reviews, paired programming, unit tests continuous integration testing automation. Including, establishing leading trailing engineering metrics, provide strong indicators product quality delivery schedule. Managed globally distributed teams ranging 15-60 people, P&L responsibilities $2M $6M. Teams located US, Germany, Hungary, Russia, China, Argentina. Consistently early adopter critical trends methodologies practices, transform refine processes increase delivery business value. Skill Highlights Technology · Java · Amazon AWS · Hibernate · PHP · EC2 · Elastic Search · C++ · JSMVC · JUnit · C · HTML · Selenium · CanJS · CSS · Aurora · PL/SQL · Bootstrap · Jenkins · Oracle · Python · Phabricator · My/SQL · AJAX · GitHub · JavaScript · Camel · Jira · REST SOAP services · MongoDB · Perl Professional Experience Engineering Operations Director January 2014 Current Company Name － City State A high growth company, whose suite services help researchers successfully communicate work. Identified misalignment technical teams business, reorganized technical teams aligned technical metrics support business KPIs, increasing revenue cost savings. Doubled team 20 people 4 months, introducing new improved hiring process quickly filtered non-qualified candidates increased acceptance rate 90%. Awarded Culture Champion Award. Director Software Development January 2012 January 2014 Company Name － City State A non-profit organization devoted advancement well-being dogs. Turned around multiyear software delivery failure, re-architecting approach taken, changing technology used, transitioning team Agile; putting software back budget time. Reduced technical dependency old technologies road mapping multiyear strategic technology plan, reducing number technologies used throughout department 50%. Responsible web based PCI compliant e-commerce software, connected enterprise database. Chief Operating Officer January 2010 January 2012 Company Name － City State Public safety software services company focused enterprise-class software Fire EMS Departments. Implemented SaaS solution, allowing smaller towns cities ability use integrate Fire EMS software. Reduced customer's server upgrade time 4 days 4 hours. Removed requirement, caused software limitations, hard mounted mobile computers removed fire trucks brought IT dept upgrades. Reduced mobile computer's install upgrade times 1 day per machine 2 hours. Vice President Engineering January 2001 January 2010 Company Name － City State A mid-sized 3D software company creating digital models physical objects, including 'off-the-shelf' customized commercial applications. The software used globally markets as: rapid prototyping, reverse engineering, inspection, healthcare. Grew revenue $0 $16M CAGR greater 30% 6 consecutive years. Integral receiving 6 term sheets similar valuation resulting $8M VC funds 2008. Expanded company organically 22 110 employees, coordinated effectively Sales, Product Development, Marketing teams produce globally competitive products. Conceived implemented critical changes software architectural designs creating partner eco- system. Director Software Development January 2000 January 2001 Company Name － City State A 30 person company using patented lens system project standard 3D image 180 degree. hemispherical screen using software convert flat image curved surface without distortion. Engineering Manager/Senior Software Engineer January 1996 January 2000 Company Name － City State A 60 person company providing B2B B2C real-time 3D solutions, via Internet. Software Engineer January 1993 January 1996 Company Name － City State Software Engineer January 1989 January 1993 Company Name － City State Education Postgraduate courses Cognitive Neural Systems 1991 Boston University － City State M. S Computer Science 1989 Union College － City State Computer Science Masters Project: A Netless Neural Network presented August 16, 1989 International Conference Expert Systems Neural Networks Theory Applications B. S Computer Science 1988 Union College － City State Computer Science Skills 3D, Agile, AJAX, approach, B2B, budget, C, C++, competitive, CSS, database, delivery, e-commerce, Expert Systems, funds, hiring, HTML, PHP, image, inspection, Java, JavaScript, Marketing, MongoDB, enterprise, Network, Networks, Neural, Oracle, PL/SQL, PCI, Perl, Product Development, profit, prototyping, Public safety, Python, real-time 3, receiving 6, requirement, Sales, SOAP, SQL, strategic, upgrades, upgrade, valuation, VC

ENGINEERING

HR ASSISTANT Professional Summary I HR Assistant reflect values excellence quality. I provide excellent customer service variety services multi-tasking, maintaining confidentiality, interacting management, employees, customers, vendors. I currently furthering education medical field. I look forward working environment enables use skills gain experience. Skill Highlights Strong organizational skills Sharp problem solver Active listening skills Courteous demeanor Energetic work attitude Work Experience Company Name April 2008 Current HR Assistant City State Assemble employee new hire packs Setting up, monitoring tracking employee probationary periods Carrying background reference checks prospective employees Acting first point contact anyone enquiring vacancy Maintenance HR records systems Tracking employee anniversaries awards due Developing reports HR Director clinical staff quotas Screening phone calls, emails, letters personal visits Quality Assurance tracking/monitoring quarterly. Company Name July 2007 April 2008 Client Service Representative City State Scheduled aides Nurses varies Clients Scheduled Completed DNA Collections Completed Orientation field staff new hires Verified Payroll field staff employees Creating Files clients employees Execution On-Call responsibilities Scheduling Making Copies, File Fax Maintain Compliance rules various clients Updating Typing Physician orders CAP meetings managers. Company Name October 2005 October 2006 Assistant Office Manager City State Scheduled appointment Client's answer telephone 2 offices. Arranged hospital admission laboratory services Recorded medical history vital signs, explaining treatment procedures Clients Preparing Client's examination assisting Physician examination Collected prepare laboratory specimens perform basic laboratory tests Disposed contaminated supplies sterilize medical instruments Assist doctor procedures pap smears, endometrial biopsies. Data-entry Client's Insurance information database system Maintained files completed pre-natal records lab reports returned. Faxing filing verifying insurance updates insurance In-services organizations Komen foundation, many drug representatives Preceptor assist co-worker duties. Company Name May 2000 June 2006 Obstetrician Technician City State Set-up patients fetal monitors Scheduled Client's cesarean section deliveries Data entry patient's information database Qs system Cleaned sterilize instruments Ordered supplies Labor Delivery Measured patient's temperature, blood pressure, pulse, height weight record patient's vital signs Supervised release information physicians, insurance companies, others accordance departmental policy, New Jersey Laws, regulations affecting medical records Reviewed medical records completeness accuracy; initiates procedures facilitate prompt completion records Physicians; refers incomplete inaccurate records correction Reviewed policies procedures assure compliance Joint Commission Accreditation Hospitals regulatory agencies Supervised filing issuance records authorized personnel Evaluated revised medical records procedures forms identify efficient complete methods maintaining medical records data Knowledge medical recordkeeping principles practices Reviewed, coded indexing patients records abstraction data reports Knowledge medical ethics medical terminology Knowledge hospital policies state regulations Ability recognize adverse signs symptoms patients Ability establish maintain effective working relationships subordinates, physicians medical administrative personnel Ability utilize various types electronic and/or manual recording information systems used office related units Knowledge techniques used administer pulmonary cardiac resuscitation Knowledge appropriate emergency treatment depending patient's condition Ability prioritized emergency medical treatment needs Ability remain calm crisis situation Maintained necessary records files. Company Name March 1999 January 2000 Pharmacy Technician City State Retrieved patient's information computer Provide Client's information pharmacist Healthcare facilities. Filled prescriptions assistance pharmacist Answered phones Inventory coordinate. Skills Professional friendly. Careful active listener. Multi-tasking. Careful active listener. Education Training Edgecombe Community College Present Select One Nursing City State United States Continuing education Nursing. Nash Community College 07/08 Certified Nursing Assistant 03/07-05/07 Nash Community College Certified Nursing Assistant 2 CNA City State United States Continuing education Nursing

HR

CONSULTANT Summary Friendly enthusiastic [Job Title] [Number] years specialization [Type Restaurant]. Able learn new tasks quickly proficient growing key customer relationships. Represent establishment friendly, professional demeanor times. Highlights Detail-oriented team player strong leadership, advising, consulting problem resolution skills. Offer valuable experience sales customer service, along prospecting account retention. Maintain excellent interpersonal communication, strategic tactical problem solving skills. Excellence Salesforce CRM, Microsoft Dynamics CRM Microsoft Office suite. Proficient Adobe suite. Accomplishments Dean's List Academic Honors: Fall 1998 Summer 2002 Experience 01/2015 Current Company Name － City State Consultant transform business operations achieve business goals use DNB tools CRM integration. Planned led meetings executives, delivered variety presentations numerous initiatives ensuring program alignment expected targets. Transformed business operations contributed $8M revenue FY13Q2 achieve business goals. Consultant transform business operations achieve business goals. Design, manage, deploy complex, high-risk technical customer solutions conception production. 01/2011 01/2014 Company Name － City State Senior Business Consultation Acquisitions New Business Acquisition Consulting Led 24 x 7 operations amongst cross-functional teams. Resolved 2,000 network disruptions 2012 contract, resulting decreased impact customer revenues. Presented weekly reports client executives, supported managed client relationship across dynamic, high intensity environment stringent SLAs achieving timely implementation, adhering budget constraints, generating new business opportunities. Acquisition new customers inbound calls chats, probing questions value add product suite. Knowledgeable full product suite sales marketing tools financial services custom API integration. Hoover's, DNBi, FR, 01/2010 01/2011 Company Name － City State Independent Agent Streamlined team operations facilitated issue resolution meet contract compliance metrics. Marketing AFLAC supplemental insurance products outside sales networking generate accounts. Accountable servicing new existing payroll accounts policyholders, along nominating recruits. Consistently meet new business goals individual direct accounts, group payroll employee direct accounts. 01/2009 01/2010 Company Name － City State Account Executive Presented 300 test cases State Connecticut, established realistic expectations project deliverables thereby strengthening customer relationship also achieving deadlines exceeding targets. Sold Search Engine Marketing Optimization services businesses face face phone presentations. Responsible generating leads, maintaining CRM data, acquiring servicing new business accounts. Repeatedly exceeded monthly goals generating high levels new clients along excellent retention rates. 01/2008 01/2009 Company Name － City State Owner Publisher Concurrently planned, executed deployed 27 critical client projects within 6-month period also actively managing 100+ pipeline client projects. Developed successfully implemented Concept Production Life Cycle management enhancement solution. Oversee facets publication including client relations, ad design, layout, distribution pay processing. Took entire business turned around print within two weeks preserving increasing advertisers. Created awareness community grew client base relationships thorough account management. 01/2007 01/2008 Company Name － City State Sales Marketing Director Exceeded customer expectations clarifying project outcomes, summarizing HP's service performance data, emphasizing benefits service changes customer. Created sales division generated new clients consistent, persistent prospecting networking. Business consultant accountable developing launching small business video online media division. Responsible aspects projects, overseeing entire production process, maintaining client relationships. API 01/2005 01/2008 Company Name － City State Account Executive Media Consultant Consultative outside sales position requiring organization, self-motivation time management skills. Consistently achieved objectives revenue generation print, online search engine advertising sales. Responsible prospect generation, along aspects account development retention. Education 2002 St. Edward's University － City State US Bachelor Arts Communications St. Edward's University, Austin, TX 1998- 2002 Bachelor Arts Degree Communications Specialty Communication Studies: GPA 3.8 Presentations Planned led meetings executives, delivered variety presentations numerous initiatives ensuring program alignment expected targets Skills Sales, Marketing, Sales And, Operations, And Marketing, Api, Integration, Integrator, Budget, Financial Services, From Sales, Outside Sales, Account Executive, Search Engine, Account Development, Advertising, Advertising Sales, Sales Position, Time Management, Accountable For, Networking, Clients, Crm, Customer Relationship Management, Accounts And, Direct Accounts, Metrics, Payroll, Cases, Leads, Optimization, Search Engine Marketing, Test Cases, Account Management, Client Relations, Facets, Life Cycle, Pipeline, Publisher, Benefits, Business Consultant, Created Sales, Production Process, Prospecting, And Account, Customer Service, Detail-oriented, Dynamics, Dynamics Crm, In Sales, Microsoft Dynamics, Microsoft Dynamics Crm, Microsoft Office, Ms Office, Problem Resolution, Problem Solving, Public Relations, Receptionist, Retail Sales, Team Player, Business Operations, Solutions

CONSULTANT

CONSTRUCTION MANAGER II Summary Excellent supervisory organizational skills ability effectively handle multiple ongoing events time critical projects. Flexible, fast-learner adapts quickly new situations enjoys working team setting. Strong customer service abilities accustomed working broad spectrum personalities. Skills Managing large crews Forklift HAZMAT certified Safe job site set-up Power hand tool operation Organized detail-oriented Quality control Baseline schedules creation Blueprint fluency MS Office proficient Superb management skills Accomplishments Held 96% success rate assigned projects. Led construction new 146 Wireless construction project. Trained mentored 23 construction workers, general laborers apprentices. Experience Construction Manager II 09/2014 02/2015 Company Name City State Mobile L700 builds T-Mobile Carefully coordinated plans specs using marketing programming standards. Educated general contractor personnel quality standards throughout construction process. Reviewed investigated Proposed Change Order Requests (PCOR). Submitted project closeout documents accordance contract. Performed construction site pre-inspections coordinated post-construction audits. Accurately provided status information project progress project management. Efficiently recorded rejected incorrect deliveries material site. Tools used: LDO cam, Site handler, Ericsson portal, Excel. Construction manager 09/2013 09/2014 Company Name City State AT&T RMR project, PMW Sprint iDen project. Colorado, Wyoming, Montana assigned market work. Managing construction start/Finish, closeout packaging, creating BOM, reviewing BOM GC, scoping, Red lining. Maintaining Milestone points excel, daily conference calls, site visits. Educated general contractor personnel quality standards throughout construction process. Reviewed Tracked Proposed Change Order Requests (PCOR). Submitted project closeout documents accordance milestone tracker completion. Performed construction site pre-inspections coordinated post-construction audits. Preforming LTE Sprint/UMTS upgrades. Tools used: Webase, Siterra, excel. Wireless Construction Manger 10/2012 09/2013 Company Name City State Sprint Project. Supervisor: Proper BOM material ordered, reviewed drawings, red lined, built, Daily site visits. Ensured crews CPR, Com Train, Safety signage, fire extinguisher, first aid kit, Rescue bag, JHA properly filled out. Accurately provided status information site progress construction manger. Performed construction site pre-inspections coordinated post-construction audits. Manager: managing 86 sites, seeing 2 Field supervisors, Building BOM site, CD correct given GC, Change order reviewed properly managed. Kept tracker milestone performance received supervisor, Performed site audits A% E vendor. Reviewed resume hire. Tracked P.O request approval Deny. Fire Fighter 03/2010 11/2012 Company Name City State Fire fighter EMT. Duties would include, fire suppression, station maintenance, continued training, Extra duties would include wild land team, Rescue team, continued certifications high angle rescue, SWR, Body recover Certified Diver. Was active member Hammond fire well high country near Fort Collins. Owner Property preservation 05/2006 11/2012 Company Name City State After much consideration family relocated business Colorado shutting Oklahoma region. Processed work order financial institutions regard property foreclosure. Secure maintain property assigned Financial institution. Managed several General contractors, took bids, site surveys. Book keeping, Spreadsheets, Ordering supplies,. Field Construction Foreman 04/2006 08/2009 Company Name City State Operations RF: Re Mods, Antenna swap outs, assembly/Erection tower structures, running coax lines, jumpers, TMA, diplexers, sweeping, closeout packages. Microwave full dress using elliptical coax lines, path alignment, close packages. Anritsu sweeping. Foreman 08/1994 04/2006 Company Name City State manage crews assembly, mounting, running coax, swinging path full microwave build outs. Managed crew 9 operations include sight set up, full turnkey operations. RF: Assembly mounts, antennas, tower, monopole, guide towers, self supports, rooftops. Running coax varied sizes, Rigging, grounding, sweeping, turning closeouts. Certifications: Cathead, skid loader, Backhoe, Hydro winch, Boom truck operations, Crane, Anritsu sweeping, comm training, CDL licensed help company relocating equipment. Inside shelter duties would include mounting racks, setting batteries Pre walks, surveys Traveled U.S well outside U.S perform services. Installation Technician 01/1993 08/1994 Company Name City State Travel throughout Texas Oklahoma install twisted wire fiber optic telephone data cables office buildings. Following wiring diagrams blueprints ensures accuracy cable junction box layout. Testing units ensure passing grade. Installation A/V system, light mods, stage set ups. Education Training Lubbock Christian University City State Completed 20 semester hours undergraduate course work toward Bachelors degree University Maryland City Germany Completed 10 semester hours undergraduate course work toward Bachelors degree 1989 U.S. Department Defense Heidelberg High School City Germany Skills Heavy equipment operator, EMT, OSHA 10, comm train, Anritsu,

CONSTRUCTION

SALES ADVISOR Career Overview Motivated customer service specialist 30 years retail experience fast-paced, team-based environment. Core Strengths Creative problem solver MS Windows proficient Quick learner Trusted key holder Exceptional communication skills Work Experience 01/2011 Current Sales Advisor Company Name － City State Prepare, present, encourage sales specific items: food- hot cold; household items- air freshners, detergents, etc.; appliances- coffee makers, soda machines, etc. Have successfully met exceeded sales' goals. Have also 'Sold out' featured products occasion. Greeted customers entering store ascertain customer wanted needed. Described product customers accurately explained details care merchandise. 01/2008 01/2009 Cardiac Care Assistant Company Name － City State Performed pacemaker tests phone. Handled forty calls per day. Helped patient and/or assisting agent relax test could conducted properly. Patients' ages circumstances varied. Responsible give proper instructions resulting test adequate final review doctor. 01/2003 01/2005 Analyst Company Name － City State Instituted system manage subscribers' accounts receipt eclectic journals. Did investigative work locate publishers delinquent shipments missing issues. Researched subscribers' original orders verify correct payment sent received publisher. Educational Background 1974 Bachelors Degree Biology Dillard University － City State Biology Personal Information From 1986 present I engaged volunteer work involves public contact, public speaking extensive record keeping. I spend 70 hours per month work, interface variety people diverse backgrounds. Additional Information Additional Information: From 1986 present I engaged volunteer work involves public contact, public speaking extensive record keeping. I spend 70 hours per month work, interface variety people diverse backgrounds. Additional Information Personal Information From 1986 present I engaged volunteer work involves public contact, public speaking extensive record keeping. I spend 70 hours per month work, interface variety people diverse backgrounds. Additional Information Additional Information: From 1986 present I engaged volunteer work involves public contact, public speaking extensive record keeping. I spend 70 hours per month work, interface variety people diverse backgrounds. Skills communication skills, Creative problem solver, publisher, MS Windows, Quick learner, sales, phone

SALES

MARKETING COORDINATOR Professional Summary Marketing Coordinator offering 10 years' experience. Capable focused delivering high quality service. Proactive team player coaching abilities. Excellent attention details. Well organized self-motivated. Focus process improvement. Strong time management skills ability work pressure, meet tight timelines manage multiple tasks simultaneously. Skilled developing maintaining effective communication channels clients, peers administrative staff. Skills Marketing plan Media Plan Budgeting Advertising Public Relations Strategic communications Brand Management Events Management Public Relations Campaign Public Relations Writing Publicity Retail promotions Time management Proofreading Advertising, Newsletter Agency, Organizing Brand Management, Organizational Brochures, Presentations Budgets, PR Budget, Press releases Budgeting, Pricing Competitive, Producing Content, Profit Contract negotiation, Project management Database, Promotional materials Management, Proofreading Special events, Public Relations Graphics, Public Inventory, Relations Logistics, Publicity Marketing strategies, Research Marketing plan, Retail Marketing, Sales Market, Strategy Marketing communications, Strategic Marketing communications, Time management Materials, Trade shows Media relations, Translation Meetings, Web pages News releases Work History Marketing Coordinator 02/2017 Current Company Name – City Puerto Rico Coordinate implement monthly US promotional circulars adaptations PR Market translation, pricing audit report. Implement marketing advertising campaigns. Translate adapt corporate material PR market. Liaised Marketing Manager manage deliver marketing communications plans. Work Marketing Manager determine budget distribution manage expenses budget. Compiled product, market customer data forecast accurate sales profit projections. Perform competitive researches identifying evaluating product characteristics, pricing advertising. Support pricing team PR Market pricing strategy. Provide project management assigned projects, ensuring deadlines met. Coordinate creation printing internal marketing material requests. Keeps promotional materials ready coordinating requirements graphics department; inventorying stock; placing orders; verifying receipt. Assist support 11 PR Stores necessary events grand openings special events. Establish maintain effective communication working relations internal external partners. Marketing Coordinator 02/2015 02/2017 Company Name – Puerto Rico Coordinating marketing projects activities requested. Provide support marketing department. Preparing marketing reports descriptive brief summary visual evidence local activities share manufacturer Korea. Develop marketing communications campaigns. Preparing marketing advertising strategies, plans, objectives; planning organizing promotional presentations. Ensure messages supportive consistent marketing strategies. Coordinate flow information communication disseminate according plan strategy. Producing additional marketing communications, flyers, brochures exhibition-related projects. Work manager business units determine budget manage expenses budget. Identify, develop execute communications strategy key media contacts customer references. Research media coverage industry trends. Improve communication efficiencies within company. Responsible creating delivering marketing ideas activities 13 dealer partners. Organizing production branded items stationery merchandise. Assisting artwork production. Keep record advertising agency requests estimates facilitate bill process. Accomplishes organizational goals accepting ownership complete new different requests. Events Public Relations Coordinator 06/2010 01/2015 Company Name – Puerto Rico Coordinate details events training, launches, business meetings, trade shows, including site selection/contract negotiation, registration database management, on-site management. Coordinate event logistics, including registration, attendee tracking, presentation, materials support pre- post-event evaluations. Work closely hotels vendors ensure company requirements fulfilled. Calculate budgets ensure adhered to. Promote products services public relations initiatives. Create deliver press releases, media relations content corporate newsletter content. Updates Web pages uploading new products information, upcoming events news. Develop reports budget, return investment others. Keep inventory promotional materials. Supporting in-house marketing design team coordinating collating content. Track competitor publicity activity prepared comparative report identify opportunities. Public Relations Intern 08/2009 06/2010 Company Name – City Puerto Rico Create Publics Relations Pieces news releases media kits. Developed, planned, executed advertising camping using social media Facebook, Twitter YouTube. Updates Web pages uploading new products information, upcoming events news. Education BA Communication, Public Relations Advertising 12/2009 University Of Puerto Rico Río Piedras Work History Marketing Coordinator 02/2017 Current Company Name – City Coordinate implement monthly US promotional circulars adaptations PR Market translation, pricing audit report. Implement marketing advertising campaigns. Translate adapt corporate material PR market. Liaised Marketing Manager manage deliver marketing communications plans. Work Marketing Manager determine budget distribution manage expenses budget. Compiled product, market customer data forecast accurate sales profit projections. Perform competitive researches identifying evaluating product characteristics, pricing advertising. Support pricing team PR Market pricing strategy. Provide project management assigned projects, ensuring deadlines met. Coordinate creation printing internal marketing material requests. Keeps promotional materials ready coordinating requirements graphics department; inventorying stock; placing orders; verifying receipt. Assist support 11 PR Stores necessary events grand openings special events. Establish maintain effective communication working relations internal external partners. Marketing Coordinator 02/2015 02/2017 Company Name Coordinating marketing projects activities requested. Provide support marketing department. Preparing marketing reports descriptive brief summary visual evidence local activities share manufacturer Korea. Develop marketing communications campaigns. Preparing marketing advertising strategies, plans, objectives; planning organizing promotional presentations. Ensure messages supportive consistent marketing strategies. Coordinate flow information communication disseminate according plan strategy. Producing additional marketing communications, flyers, brochures exhibition-related projects. Work manager business units determine budget manage expenses budget. Identify, develop execute communications strategy key media contacts customer references. Research media coverage industry trends. Improve communication efficiencies within company. Responsible creating delivering marketing ideas activities 13 dealer partners. Organizing production branded items stationery merchandise. Assisting artwork production. Keep record advertising agency requests estimates facilitate bill process. Accomplishes organizational goals accepting ownership complete new different requests. Events Public Relations Coordinator 06/2010 01/2015 Company Name Coordinate details events training, launches, business meetings, trade shows, including site selection/contract negotiation, registration database management, on-site management. Coordinate event logistics, including registration, attendee tracking, presentation, materials support pre- post-event evaluations. Work closely hotels vendors ensure company requirements fulfilled. Calculate budgets ensure adhered to. Promote products services public relations initiatives. Create deliver press releases, media relations content corporate newsletter content. Updates Web pages uploading new products information, upcoming events news. Develop reports budget, return investment others. Keep inventory promotional materials. Supporting in-house marketing design team coordinating collating content. Track competitor publicity activity prepared comparative report identify opportunities. Public Relations Intern 08/2009 06/2010 Company Name – City Create Publics Relations Pieces news releases media kits. Developed, planned, executed advertising camping using social media Facebook, Twitter YouTube. Updates Web pages uploading new products information, upcoming events news. Certifications Relations Strategic communications Brand Management Events Management Public Relations Campaign Public Relations Writing Publicity Retail promotions Time management Proofreading Skills Advertising, agency, Brand Management, brochures, budgets, budget, Budgeting, competitive, content, contract negotiation, database Management, special events, graphics, inventory, logistics, marketing strategies, Marketing plan, Marketing, Market, marketing communications, marketing communications, materials, media relations, meetings, news releases, newsletter, Organizing, organizational, presentations, PR, press releases, pricing, Producing, profit, project management, promotional materials, Proofreading, Public Relations, Public Relations, Publicity, Research, Retail, sales, strategy, Strategic, Time management, trade shows, translation, Web pages

PUBLIC-RELATIONS

APPAREL SALES ASSOCIATE/CASHIER Summary Administrative professional offering excellent communication computer skills. Meets deadlines works high level multicultural awareness adaptability. Enthusiastic well-organized Administrative Assistant solid background data entry, schedule management event planning. Disciplined warehouse professional knowledgeable material load capabilities, site analysis general logistics. Friendly reliable customer service professional skilled achieving sales targets high-end merchandise environments. Skills Excellent planner coordinator Microsoft Excel certified Works well pressure Conference planning Pleasant demeanor Multi-line phone proficiency Appointment setting Invoice processing Microsoft Word Team building Microsoft Visio Atlas Microsoft PowerPoint Adobe X Pro SmartPlant Materials MMIS System 1 2 Microsoft Outlook Phoenix Deadline-driven OSHA standards Experience 10/2017 12/2017 Apparel Sales Associate/Cashier Company Name － City State Greeted customers timely fashion quickly determining needs. Recommended merchandise customers based needs preferences. Maintained knowledge current sales promotions, policies regarding payment exchanges security practices. Responded customer questions requests prompt efficient manner. Engaged customers sincere friendly manner. Contacted store locations determine merchandise availability. Prioritized helping customers completing routine tasks store. Contributed team success exceeding team sales goals 30%. Completed cleaning, stocking organizing tasks assigned sales area. 08/2017 Current Administrative Specialist I Company Name － City State Close providers complaints Re-export Claims Check eligibility Medicaid participants Claim adjustments Processing contracts new In-home care providers Provider Compliance Submitting new waivers In-Home care providers. Recoupments Providers 08/2011 06/2012 Custodian Company Name － City State Maintaining housekeeping V.C Summers Units 2&3 site. 06/2011 07/2017 Field/ Administrative Assistant Company Name － City State Planned coordinated logistics materials board meetings, committee meetings staff events. Assessed urgency priorities accepting declining appointments meetings CEO. Ordered distributed office supplies adhering fixed office budget. Opened properly distributed incoming mail. Maintaining materials imported exported. Placing material hold communicating QC (Quality Control). Obtain overtime approvals Creating SRR's (Stores Requisitions Reports) material warehouse. Creating paperwork production field. Creating tags material. Obtain supervisory approval time card discrepancies. Building spreadsheets production. Maintaining craftsmen training records. Registering craftsmen hands-on tests. Assisting (Human Resource Department) craftsmen confidential paperwork. Maintaining electronic hard copy filing system. Maintain office supplies Prepare modify documents including correspondence, reports, drafts, memos emails. Manage Calendar Managing Director. Perform Data Entry scan documents. Process issue annual W-2 forms employees. Print distribute time sheets craftsmen. Collect summarize timekeeping information. Maintains human resources records recording new hires, transfers, terminations, changes job classifications, merit increases; tracking vacation, sick, personal time. Maintaining housekeeping V.C Summers Units 2 3 site. 01/2010 08/2011 Warehouse Associate Company Name － City State Assisted machine operators finished pieces. Collated components assembly. Responsible achieving production requirements. Maximized sales shipping time accurately. Trained staff material handling processes reduce shipping times. Achieved 50% on-time shipment rate. Redirected shipments en route response customer requests. Loaded products weighing 25 pounds onto trailers delivery. Moved freight, stock materials storage production areas loading docks. Received, stored shipped goods materials. Tagged inbound merchandise receiving date. Stacked transported overstock storage areas. Swept floors stored equipment end shift. Loaded unloaded ship cargo. Used item Numbers properly stock warehouse. Recorded Numbers units handled moved using daily production sheets work tickets. Attached identifying tags containers. 04/2018 Inventory Specialist Company Name － City State Organized coded documents related due diligence acquisitions. Reviewed provided comments adequacy documents took necessary steps cure deficiencies. Monitored multiple databases keep track company inventory. Reviewed provided comments adequacy documents took necessary steps cure deficiencies. ​ ​ Education Training 2009 High School Diploma Fairfield Central High School － City State BA Applied Behavioral Science Sociology Ashford University Clinton Campus － City State Applied Behavioral Science Sociology Skills Adobe, Appointment setting, Database management, Employee training, Filing, Home care, Instructional Design, Invoice processing, logistics, Sales experience, sales, spreadsheets, Spreadsheet, weighing SAP Production System. Activities Honors Member of: The Instructural Design Ashford University The Psychology club. ​ ​

APPAREL

ADMISSIONS EXECUTIVE Professional Summary Highly motivated, creative professional strong leadership relationship-building skills. Experienced applying principles sociology personnel handling, administration, education, management marketing problems. Core Qualifications Microsoft Office Training development Marketing sales specialist Group behavior dynamics Charismatic public speaker Community resources specialist Motivated team player Natural leader Organized efficient Experience Admissions Executive August 2015 Current Company Name City State Evaluated program performance expectations. Maintained compliance company legal requirements. Reviewed program needs recruited qualified staff. Inspired students translate academic interests real world taking positive actions. Counseled undergraduates regard educational professional goals. Communicated registrar's office review process requests requirements waivers. Organized recruitment admission events prospective students. Served Academic Adviser undergraduate students year. Worked upper management ensure appropriate changes made improve customer satisfaction. Trained staff improve customer interactions. Customer Service Specialist December 2004 August 2015 Company Name City State Developed, implemented monitored programs maximize customer satisfaction. Resolved customer questions, issues complaints.. Conducted weekly, monthly, quarterly team meetings discussing company goals, productivity, team building. Developed rapport customer base handling difficult issues professionalism. Addressed committee meetings brought procedural ideas steering committees promoting nutrition, physical mental assessment programs Provided Behavioral Based Safety Education promoting training certification employees. Generated distributed daily reports order acknowledgments appropriate personnel. Organized placement tests applicants. Entered data Excel spreadsheets tracking individual health assessments discrepancies. Community Outreach Coordinator Intern January 2015 April 2015 Company Name City State Responsible coordination community events individuals families promoting healthy environments lifestyle changes enhance emotional, physical, functional growth. Led presentations aimed developing comprehensive programs meet community employment, housing, transportation, medical crime prevention needs. Met clients one-on-one determine necessary services make appropriate treatment recommendations Edited prepared program manuals instructors clients. Attended conferences, seminars, training sessions community, health, education related issues. Assisted Director event planning fundraising. Referred families food banks, financial assistance programs, employment training support health immigration services. Child Advocate Foster Children October 2013 July 2014 Company Name City State Establish relationship child better understand child's needs desires Develop relationship court dependent child meeting him/her weekly basis. Provide positive role model child teaching him/her self-confidence, trust, developmental behaviors. Support child throughout court proceedings explain court proceedings child Review available records regarding child's family history, school behavior, medical mental health history, etc. Identify explore potential resources facilitate family preservation, early family reunification, alternative permanency planning. Interview parties involved child regarding child's circumstances needs. Communicate child's needs court written reports recommendation. Ensure court-approved plans child implemented. Investigate interest child judicial administrative proceedings outside juvenile court. Communicate coordinate efforts child's social worker, probation officer, attorney Education Bachlor Science Sociology 2014 University West Georgia City State Minor Psychology Member UWG Social Science Newspaper "Sociological Collective" Member Psychology Club Member Sports Management Committee Associate Arts Technical Communications 2012 West Central Technical College City State Deans List Presidents List Skills Client Relations Creative Problem Solving Customer Service Academic Advisement Team Leader EffectiveCommunicator Project Management Relationship Builder Professional Attitude Marketing Multi-Task Management

ADVOCATE

SALES MANAGER Summary Service focused professional offering extensive background customer service, sales, client relations merchandising. Self-directed self-motivated team player also works well independently. Experience June 2014 September 2017 Company Name City State Sales Manager Opening store manager, count balance safe tills, successfully managed activities team members multiple locations, p assionately focus customers needs, mproved service quality increased sales developing strong knowledge company's products services, maintain telzon ordering system store products customer merchandise, delivery driver, print complete overstock, maintain MNDR, price changes, developed rapport customers handling difficult issues diplomacy tact. February 2011 April 2014 Company Name City State Retail Sales Associate/Pharmacy Clerk Maintained front end store, cashier, greet assisted customers, served liaison customers, store personnel various store departments, recommended helped customers select merchandise based needs, informed customers sales promotions friendly engaging manner, assisted pharmacist filling prescriptions, 3rd party insurance billing, answered phones, entered new patient profiles prescriptions medication input software system. January 2007 December 2010 Company Name City State Pharmacy Assistant /Clerk Assessed customer needs responded questions, communicated directly doctors offices via telephone, fax email, provided friendly customer service prescription drop-off pick-up counters, worked closely pharmacists used medication input software safely accurately dispense medication, entered prescription insurance billing information patient profiles, verified patient data billing information. Education Training Century Business College City State United States Business Management Skills 10-Key touch Cash Handling Creative Problem Solving Multi-tasking

SALES

GRAPHIC DESIGNER Summary Enthusiastic student majoring Chemistry; great performing many task timely matter efficient possible. Strong background computer tasks data analysis well business management. Highlights General Chemistry Organic Basic HTML coding, Microsoft Office, 3D Chemistry Laboratories including synthesis, animation, database analysis. purification, extraction. Inventory management sales/profit IR spectroscopy well analyzing NMR analysis using SQL server various POS Mass Spec. data. software. Graphic designing using Photoshop Illustrator. Experience Graphic Designer August 2009 March 2013 Company Name City State In charge advertising designing publishing Point Sale materials. General Manager August 2009 August 2011 Company Name City State Installing POS systems, computer networking, fuel inventory management, Payroll management. General Manager March 2006 October 2014 Company Name City State Team/ scheduling/ payroll management. Accomplishments · Eight year business management I managed lower cost good increase sales profit. In charge Sales operations ordering, inventory, customer service. Education Chemistry 2015 El Camino College City State GPA: Recipient Edison International Green Job Scholarship. · Member El Camino Chemistry Club. · Member MESA, Mathematics, Engineering, Science Achievement Program. · Recipient Honor Transfer Student award. Chemistry Recipient Edison International Green Job Scholarship. · Member El Camino Chemistry Club. · Member MESA, Mathematics, Engineering, Science Achievement Program. · Recipient Honor Transfer Student award. Molecular, Cellular, Developmental Biology 2017 University Of California Los Angeles City State USA Skills 3D, Photoshop, advertising, animation, business management, Chemistry, computer networking, customer service, database analysis, designing, Graphic, Basic HTML, Illustrator, Inventory management, inventory, materials, Microsoft Office, NMR, Payroll, POS, profit, coding, Sales, scheduling, SQL server

DESIGNER

CONSTRUCTION INSPECTOR Profile Civil Engineer Quality Control Project Manager Process Improvements Safety Compliance Testing/Analysis Accomplished, solutions-oriented, multilingual Civil Engineer extensive engineering, analytical, technical problem-solving skills honed ten years within construction industry. Highly adept problem solver, skilled defining core nature issues, identifying analyzing root causes, detecting waste elimination opportunities. Recognized strong project management skills, lean manufacturing techniques, design quality standards. Strong ability cross-function team member, leader independent professional, performing pressure meeting deadlines capacity. Excel turning individuals teams work efficiently exceed expectations. Exceptional academic qualifications, including Master Science degree Civil Engineering Florida International University. Skills Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) Microsoft Visio Adobe Photo Deluxe/Photoshop/ Microsoft Project AutoCAD Windows Linux MAC OSX MATLAB Simulink Xilinx ISE (V.11) Cadence Orcad Proteus Cadence Allegro PCB design tool MDK-ARM /ATMEL Studio CodeVision SolidWorks Professional Experience 01/2013 Current Company Name City State 01/2007 01/2013 Company Name City State Construction Inspector 01/2005 01/2007 Company Name City State Utilize extensive organizational skills maintain daily logs supplement inspection records photographs. Meticulously review interpret plans, blueprints, site layouts, specifications construction methods effectively ensure compliance legal requirements safety regulations. Supervise 18 project employees, including in-house, external contractors, sub-contractors. Methodically ensure projects progressing per schedule accordance local building codes laws. Utilized extensive engineering skills perform field duties, including post-tension conventional reinforcing steel inspection, concrete placement inspection, masonry inspection, sampling testing, high-strength bolting welding inspections done various project sites. Systematically conducted ongoing inspection work-in-process ensure final product successfully met drawings specifications. Assisted subordinates understanding process increase staff skill levels. Skillfully inspected materials identify conformance specifications, construction surface street improvements equipment installation activities ensure conformity products systems engineering design. Expertly prepared comprehensive concise daily reports accurately reflect day's construction activities details. Meticulously maintained up-to-date project records, delegated construction manager, including as-built drawings, material testing reports, miscellaneous inspection testing reports, item quantity files others determined construction manager ensure comprehensive record activities. Evaluated quality materials used inspected quality work completed ensure materials work met requirements. Employed extensive analytical skills check plans accuracy, suitability completeness, made recommendations revision improvement necessary. Proficiently arranged meetings architects builders devise plan help builders save time building structures per zoning rules standards. Effectively provided daily feedback construction work builders architects, expertly advised changes needed compliance. Reliably conducted ongoing inspection work-in-process ensure final product met drawings specifications. Liaise clients variety professionals including architects subcontractors professional manner. Utilize extensive engineering skills proficiently conduct site inspections. Meticulously complete complex repetitive calculations ensure construction conforms code. Ensure project effectively complies legal requirements. Assess sustainability environmental impact project ensure environment protected. Inspect inventories prepared orders civil projects refractory materials line budgeted figures averaging $2,000,000; coordinated conducted section trials. Education Training Master Science Civil Engineering 2007 FLORIDA INTERNATIONAL UNIVERSITY City State GPA: GPA: 3.6 Civil Engineering GPA: 3.6 Traffic Materials Engineering, Construction Methods. Fluid Mechanics Hydraulics Bachelor Science Civil Engineering FLORIDA INTERNATIONAL UNIVERSITY City State GPA: GPA: 3.8 Civil Engineering GPA: 3.8 Civil Engineering Design, Cost Estimating Surveying, Structural Analysis Dynamics, Geotechnical Engineering, Environmental Engineering, Concrete Steel Design GPA: Chi Epsilon (Civil Engineering Honor Society), Dean's List Chi Epsilon (Civil Engineering Honor Society), Dean's List Bachelor Science Construction Technology UNIVERSITY OF PARIS City FRANCE GPA: GPA: 3.7 Construction Technology GPA: 3.7 Associate Science Mathematics UNIVERSITY OF PARIS City GPA: GPA: 3.5 Mathematics GPA: 3.5 Certification Engineer Training: 2004 *Engineer Training Certification (EIT) Affiliations American Society Civil Engineers (ASCE) *National Society Professional Engineers Member *National Academy Engineering Co-chair *Institute Electrical Electronics Engineers (IEEE) President Interests Soccer, healthy eating/learning nutrition, travel, experiencing new cultures, swimming, crafts, photography (taking classes), family time, amusement parks, swimming types church activities Detailed Professional References Available upon Request Languages English, French, Spanish Skills Adobe Photo Deluxe, Photoshop, analytical skills, AutoCAD, Blueprints, Building Codes, Cadence, Civil Engineering, Compliance Management, Computer Literate, concise, construction manager, Customer Relationship Management, clients, Customer Service, Engineer Training, EIT, engineering design, English, Environmental Engineering, equipment installation, Estimating, French, Hydraulics, inspection, Inspect, Team Leadership, legal, Linux, MAC, masonry, Materials, MATLAB, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Project, Publisher, Microsoft Visio, Windows, Word, Orcad, organizational skills, Project Design, Project Management, Project Planning, quality, Reading, Reporting, Safety, Scheduling, SolidWorks, Spanish, Time Management, welding Additional Information Honors Awards *Employee Month Anthonya Group LLC *Highest Customer Satisfaction Ratings Anthonya Group LLC *Dean's List Interests Soccer, healthy eating/learning nutrition, travel, experiencing new cultures, swimming, crafts, photography (taking classes), family time, amusement parks, swimming types church activities Detailed Professional References Available upon Request

CONSTRUCTION

TEACHER Executive Profile Passionate, creative leader 5 years experience spearheading special events, projects, initiatives corporate educational settings. Strong oral written communication skills English Spanish establish maintain key working relationships across audiences. Effective trainer/presenter programs initiatives administration, colleagues, students. Enthusiastic people person ability inspire, influence, motivate others innovators supporters constant positive change. Skill Highlights Professional Experience Teacher Jul 2005 Current Company Name － City State Current assignment: 4th grade Bilingual Teacher. Produced academic achievements every year 90-100% passing content areas. Produced 80% exceeding progress Mathematics 30% exceeding progress performance Reading 2013-2014 school year serving Bilingual-Special Education class. Served Foro Abierto consultant, Spanish Reading First educational program. Major role player many school initiatives committees PBIS, Partners Education, Robotics Camp, PLTW, Vertical Alignment teams. Invited present spokesperson Lujan Chavez Region 19-PBIS 2012-2013 Border Conference presented alongside team every year annual PBIS conferences. Presenter alongside PBIS team annual Region 19-PBIS Conference. Helped launch Robotics Elementary Camp served spokesperson parents assembly last day camp responding district media questions. Launched executed annual talent show since 2008 results positive, energetic event celebrates year-long efforts school. Kindergarten Bilingual Teacher Aug 2003 May 2005 Company Name － City State Responsible self-contained kindergarten bilingual classroom 2004-2005 school year. Responsible team teaching kindergarten bilingual classroom 2003-2004 school year. Participated cultural liaison secretary board member PTA 2004-2005 school. year. Sales Marketing/PR Manager Mar 1999 Sep 2002 Company Name － City State Responsible assisting director sales expanding corporate market 2000. Promoted corporate sales manager within five months. Revived relationship Border Patrol government account produced additional 44,000 revenue August 2000. Promoted groups sales manager February 2001 develop under-producing non-corporate market. Analyzed, reinvented, executed new marketing plan Mexican National market, resulted $35,000 revenue weekend business Mexico 2001. Met exceeded sales goals 2001 future business 2002 booked $295,000 future business 2003. Major role player increasing market share 11% previous year, moving #5 8 #1 8 competitive set. Increased RevPAR 10.7% previous year, moving 5 8 #3 8 competitive set. Averaged annual 107% market penetration 2001. Launched advertising campaign include direct mail, marketing packages website, radio spots promote hotel Chihuahua El Paso. Performed quarterly visits maintain public relations key players Mexican National Conventions Visitors Bureau Chihuahua, Mexico. Joined "Viva El Paso", Southwest Airlines, local radio stations plan deliver annual event marketed El Paso destination site within Texas Arizona. Education M.D Educational Leadership 2015 Concordia University － City State Educational Leadership Bachelor Business Marketing El Paso 1999 University Texas － City State USA Marketing El Paso Personal Information I know marketing experience fused twelve years Texas educator prepared position. I Ysleta at-risk success myself, I excellent community relations enhance YISD's valuable stance El Paso. Skills academic, Photoshop, advertising, cancer, competitive, conferences, consultant, content, creative design, Creative Problem Solving, Client Relations, direct mail, editing, government, Illustrator, director, marketing plan, marketing, market, materials, Mathematics, Microsoft Office, 2000, Word, Presenter, producing, progress, Project management, public relations, Public Speaking, Quick Learner, radio, Reading, read, Robotics, sales, sales manager, scripts, speak Spanish, Spanish, Teacher, teaching, Technical Writing, video, web site, website Additional Information Additional Information I know marketing experience fused twelve years Texas educator prepared position. I Ysleta at-risk success myself, I excellent community relations enhance YISD's valuable stance El Paso. (former supervisor)

TEACHER

CERTIFIED CUSTOM FRAMER Qualifications Ability multitask. Certified custom framing. Motivated meet every deadline. Excellent communication skills Problem solver Experience Certified Custom Framer 01/2015 Current Company Name － City State Providing great customer service helping customer pick design best fits needs. Managing time meet deadlines. ​Helping floor register needed. Training new associates frame shop. Sales Associate 09/2014 11/2014 Company Name － City State Delivered excellent customer service greeting assisting customer. Filled positions understaffed task needed completed. Assisted manager closing store cash registers end night. Visual merchandising setting planograms detailed recovery. Stocked inventory shipments received. Learned work team accomplish greater tasks. Education High School Diploma 2014 Trinity High School － City State United States 4.3 GPA Graduated Honors Business manager yearbook staff

ARTS

INSTRUCTIONAL COACH Summary I passionate, hard-working educator 30 years experience curriculum, instruction, professional development. I worked elementary teacher, Sacramento County Office Education Curriculum Specialist, instructional coach, providing on-site support professional development teachers administrators throughout state. Most recently, I focused helping districts transition Common Core State Standards, I led numerous trainings implementation effective use classroom. Experience 11/2011 01/2015 Instructional Coach Company Name Conducted research-based professional development trainings teachers staff Direct Interactive Instruction, Common Core implementation strategies, achievement-focused coaching Provided training assistance standards-based lesson design support students, particular focus English Language Learners Delivered in-classroom coaching services included demonstration lessons, co-plan/co-teach sessions, observation/feedback consultations Supported districts implementation Synced Solution, web-based tool provides CCSS scope sequence English Language Arts Mathematics, K-12, unit progress monitoring assessments, integration existing textbooks materials Utilized PC Microsoft Office (Word, Outlook), internet search engines daily basis. 08/1997 12/2009 Company Name 01/2015 01/2012 Curriculum Specialist, English Language Arts Company Name Served Coordinator, Reading Lions Project, K-3, funded Packard Humanities Institute (PHI); scheduled organized project-wide meetings events, acted liaison PHI 27 California school district coordinators Served Coordinator, Instructor Recruitment Support, Reading First AB466/SB472 Institutes; recruited, hired, scheduled, monitored, evaluated 600 seasonal instructors statewide five-day, 40 hour professional development institutes (Open Court Reading 2002 HM Reading 2003) Scheduled organized Training Instructor workshops served Lead Instructor HM Medallions Member Development Team produced edited training materials K-6 ELA state adopted programs Served site-coordinator institutes 1,200 participants various cities throughout California Scheduled supported national presenters state-wide Reading Lions Center events Utilized Mac Microsoft Office (Word, Excel, PowerPoint) FileMaker Pro daily basis. 08/1981 06/1997 Classroom Teacher Company Name － City Provided instruction multiple content areas develop academic skills, differentiating needed GATE, struggling students, English Language Learners Collaborated fellow teachers administrators instructional practice Assessed, recorded, communicated students' academic social/behavioral progress Planned coordinated out-of-classroom learning experiences field trips science camp Collaborated parents, psychologists, psychiatrists, educational therapists, tutors provide accommodations students specific learning disabilities behavioral needs. Education 1983 Specialist Credential, Mild/Moderate, Coursework, CSU Sacramento, 1991-1995 Multiple Subjects Credential, CSU Sacramento, 1981 (Life credential granted 1976 Bachelor Science Anthropology University California － City Anthropology Action Learning Systems, "Direct Interactive Instruction" Action Learning Systems, "Building Background ELA/Math Common Core State Standards" SB 472 Training Instructors, Lead Instructor, Houghton Mifflin Reading, Medallion Edition AB 1086 Training, Yolo County Office Education, "The Structure English Language" CA Reading Nine Conference, Los Angeles, "CA Reading/Language Arts Framework: A Teacher's Guide" Standards Assessment Conference, Asilomar, "A Multi-Level Staff Development Model" Sacramento City Unified School District, "Reading Strategies Intermediate Grades" Davis USD, "Using Literature Circles Classroom" "A Learning Journey: Organizing Possibilities" California Student Teachers Association, CSUS, "Using Short Stories Classroom" California Reading Literature Project Academy, CSUS, "Connecting Art Literature" "WalkingInto Literature: Prediction Activities" CA Association Independent Schools, "Creative Report Writing" "Comprehension Strategies CA Literature Project" Interests Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, "Making It Work English Learners" Michael Pressley, "Reading Comprehension" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, "National Reading Panel Symposium" G. Reid Lyon, "National Perspective Improving Reading Achievement" Ed Kame'enui, "Effective Instructional Support Systems" Louisa Moats, "Morphology, Orthography, Spelling" Isabel Beck, "Questioning Author" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, "Strengthening Your Program Gifted Students" Mel Levine, MD, "Cognition Behavior" "The Dimensions Attention Language Prototypes" NOTABLE ACHIEVEMENTS Served CA SBE Mathematics Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading Literature Project, 1993-1996 Additional Information PROFESSIONAL DEVELOPMENT SPECIALIZED TRAINING Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, "Making It Work English Learners" Michael Pressley, "Reading Comprehension" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, "National Reading Panel Symposium" G. Reid Lyon, "National Perspective Improving Reading Achievement" Ed Kame'enui, "Effective Instructional Support Systems" Louisa Moats, "Morphology, Orthography, Spelling" Isabel Beck, "Questioning Author" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, "Strengthening Your Program Gifted Students" Mel Levine, MD, "Cognition Behavior" "The Dimensions Attention Language Prototypes" NOTABLE ACHIEVEMENTS Served CA SBE Mathematics Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading Literature Project, 1993-1996 Skills academic, Arts, Art, coaching, CA, content, CSU, English, FileMaker Pro, focus, instruction, Instructor, Mac, materials, Math, Mathematics, meetings, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, internet search engines, Organizing, progress, Reading, Recruitment, Report Writing, research, Short Stories, Staff Development, Teacher, training materials, workshops

ARTS

SALES ASSOCIATE Experience 04/2016 Current Sales Associate Company Name － City State Help customers pet problems assist choosing right products pets. 06/2014 08/2014 Office Secretary Company Name － City State Organized storage area full papers transferred computer easier access. Helped run errands co-workers boss. 02/2014 04/2014 Waitress Company Name － City State Waited customers cleaned necessary thing instructed. Assisted preparation dishes. Education Training 2017 High School Diploma Communication Arts, Graphic/Advertising Design Edward R. Murrow High School － City State Took various media classes graphic design multimedia design Am looking majoring advertising graphic design Languages I fluent two languages; English, Russian. I know basic lines French read works French. Skills Can use Photoshop Illustrator. I use computer well.

SALES