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PROJECT MANAGER/CAD DESIGNER Experience 05/2015 Current Project Manager/CAD Designer Company Name Oversee manage commercial residential iron railing, security door, gate, window well cover projects. Interact customers (templating, timeframes, provide design ideas solutions, etc.). Coordinate installs in-house installers well contractors. Draft custom hand rails, stair rails, gates, doors along miscellaneous projects using Sketchup Pro. Provide shop detailed blueprints, cut lists, install sheets Answer fabrication questions. 06/2014 05/2015 Welder/Fabricator Company Name Make templates custom handrails. Fabrication installation commercial residential stair railings, deck railings balusters. On-site welding fabrication. 05/2012 09/2012 Strip vehicles Company Name Strip upholstery (seats, floors, convertible tops, headliners). Repaired seat foam, chrome, leather Address Pro, Shipping Company. 01/2010 10/2014 Miscellaneous inserting, packaging, hand work. Education 2014 Grandview High School － City State May 2015 Pickens Technical College － City State Certifications Safety welding *Oxy-acetylene welding cutting *Plasma torch cutting *Blueprint welding symbol reading *Positions 1-4 GMAW, FCAW, SMAW without backing *Knowledge destructive non-destructive testing *Entry level Aluminum GTAW carbon GTAW *2014 2015 SKILLS USA competition *Basic/SMAW/Semi-Automatic Welding Certificate *Basic/SMAW/Semi-Automatic/AWS Entry Level Welder Certificate *Basic/Entry/Advanced Welder Certificate *Advanced Welder Certificate *AWS Entry-Level Welder Certificate *SMAW Structural Welding Certificate *Semi-Automatic Welding Certificate Interests Mechanical Engineering Design *3D Printing Computer-aided manufacturing processes Skills 3D, Basic, Blueprint, blueprints, designing, doors, Layout, window, Multi-tasking, packaging, quick learner, reading, Safety, Shipping, tops, Welder, Welding Additional Information Achievements *Placed 3rd 2014 2015 SKILLS USA State Welding Competition *Maintained 3.6 GPA Grandview High School *Honors AP Classes Volunteer Experience *Food Bank Rockies Interests Activities *Mechanical Engineering Design *3D Printing Computer-aided manufacturing processes

DESIGNER

BUSINESS DEVELOPMENT ASSOCIATE Summary Extremely determined, outgoing, passionate professional proven ability build rapport clients. Strong communication interpersonal skills make candidate successful seamlessly working clients, staff members, professionals various areas across different job levels. ​ Experience Business Development Associate 12/2015 Current Company Name City State Contact new existing clients discuss specific products could meet needs. Identify issues existing marketing material drive process improvements. Collaborate key client stakeholders document organizational challenges business objectives define client requirements. Prepare ad-hoc presentations proposals internal projects external clients. Conduct root cause analysis order identify data integrity issues needed adjustments Tableau's management reporting dashboards. Senior Financial Analyst 08/2014 12/2015 Company Name City State Worked partnership key multi-functional stakeholders identify risk, develop remediation strategy assist implementation effective control structures help mitigate potential risk. Gathered rules requirements Corporate Operational Risk team successfully implement enterprise wide Spreadsheet Policy; validated attribute data 1,000 spreadsheets, performed risk assessments gap analysis GBAM Finance lines business teams within six-month time frame. Developed led internal control training programs management employees responsible conducting key controls self-assessments across business lines. Operations Analyst 11/2009 07/2014 Centrally managed internal enterprise web-based application acted trusted point contact 2,000 users. Successfully on-boarded trained new users provided continuous support existing users system enhancements evolving functionality Successfully managed activities 4 team members multiple locations. Created training manuals targeted resolving even difficult customer issues. Developed, implemented monitored programs maximize customer satisfaction. Prepared provided detailed monthly departmental reports updates senior management. Developed rapport user base handling difficult issues professionalism. Led global User Acceptance Testing (UAT) application improvements; managed enhancements successfully coordinated testing results business development teams. Education BBA Management May 2009 James Madison University City State Skills Microsoft Office Suite Visio SharePoint Zendesk

BUSINESS-DEVELOPMENT

MULTIMEDIA DESIGNER AND GRAPHIC DESIGNER Portfolio www.Artisterymedia.wix.com/creativeflow Summary A hardworking, focused determined artist looking obtain full-time position Graphic Designer. Technical Skills Adobe Photoshop Adobe After Effects Adobe Illustrator Adobe InDesign Adobe Premiere Adobe Dream Weaver Sketchbook Pro Intermediate Html Coding Microsoft Word Windows Troubleshooting Calculator, printer, fax machine, etc Microsoft Word Microsoft PowerPoint Accomplishments 2014 Civic Engagement Cover Design Winner Graphic Design Experience Multimedia Designer Graphic Designer Sep 2015 May 2016 Company Name － City State Worked branding logo design office well inside designing templates office's online services. Consulted clients poster designs conferences presentations leadership Boards. Graphic Designer/ Promoter Jun 2014 Current Company Name － City State Helped management team future events promotional tactics along designing promotional materials designed flyer's. FreeLance Graphic Designer Jul 2013 Current Company Name － City State Created graphics pamphlets, banners, screen graphics web graphics church. Helped film design created effects bumps message series. Free Lance Digital/Graphic Designer Aug 2009 Current Company Name － City State Freelance designed networked Clients upon request. Education Bachelor's Fine Arts (B.F.A) Digital Art Design 2016 Towson University － City State United States Digital Art Design Community College Baltimore County － City State United States

DESIGNER

CONSTRUCTION WORKER Summary A motivated hard working individual willing learn accomplish task giving me, I've always dependable reliable. Motivated get along well others exceed expectations. Thrives fast-paced environment works complete projects quickly efficiently. Experienced Construction Laborer knowledgeable tools, materials methods used road construction. Highlights Demolition Asphalt Excellent driving record Strong communication skills OSHA Certified Construction Workers Union Local 265 Accomplishments Residential construction Sandbagging Traffic Control Laying liner. Accomplishments Lead crew 6 general construction laborers workers year. Experience Construction Worker March 2012 October 2014 Company Name － City State Planted Plants ground Cincinnati city parks, Cleaned parks. Construction Worker March 2008 March 2012 Company Name － City State Flagged Traffic set traffic control. Construction Worker August 2005 February 2008 Company Name － City State General Cleaning college dorms year. Helping foreman needed assist ceiling tile. Construction worker/ Painter June 2005 Current Company Name － City State Painting, Cleaning remolding houses apartment's. Skills Painting Education High School Diploma 1 1985 West Fulton High School － City State United States Drexel J. Thrash Training Center

CONSTRUCTION

HR VOLUNTEER ASST. MANAGER Professional Summary I dedicated every project I worked strong undergraduate graduate credentials including five years experience Assisting Management Human Resources. I look expand knowledge increasing chances future career opportunities completing Doctorate business program. Educating full time student puts position operate industries Manufacturing, Government, Healthcare, industries alone would increase earning potential. Being educated aspects business help operate organization needed Masters Degree Business Administration, along able comprehend needed organization succeed. My aspiration completing MBA program helping allow work top management positions along allowing show skills gained education. Skills Human Resource Management Product Design Development Strategic Warehouse Management This I added knowledge run organization ethical manor making sure aspects true organization, making sure policies regulations met within timely manner making sure organization suffer paying unwanted fees taking organizations cash flow. Knowing get product service receiving location time another aspect key points learned undergrad education learning Entrepreneurship. Master Business Administration Grand Canyon University Dates From (2016) Current/ Expected graduation date (04-2018) Key points education: Marketing Management Economics Leadership Organizations Operations Management Quantitative Methods Managerial Accounting Finance Strategic Management Extremely organized Conflict resolution Self-motivated Process implementation Staff development Client assessment analysis Risk management processes analysis Project management Strong verbal communication Budgeting finance Team liaison Human Resource Management Product Design Development Strategic Warehouse Management This I added knowledge run organization ethical manor making sure aspects true organization, making sure policies regulations met within timely manner making sure organization suffer paying unwanted fees taking organizations cash flow. Knowing get product service receiving location time another aspect key points learned undergrad education learning Entrepreneurship. Master Business Administration Grand Canyon University Dates From (2016) Current/ Expected graduation date (04-2018) Key points education: Marketing Management Economics Leadership Organizations Operations Management Quantitative Methods Managerial Accounting Finance Strategic Management Extremely organized Conflict resolution Self-motivated Process implementation Staff development Client assessment analysis Risk management processes analysis Project management Strong verbal communication Budgeting finance Team liaison Work History HR Volunteer Asst. Manager Company Name City State January 2009 volunteer assistant Human resource manager Company Name City State August 2009 September 2014 Assist handling common workplace disputes Assist maintaining employment policies inform staff Assist hiring, firing, disciplining staff Assist Handling compensation benefits Assist creating new benefits Assist setting salaries certain positions, organize benefits like healthcare pensions. volunteer assistant Human resource manager January 2014 Assist handling common workplace disputes Assist maintaining employment policies inform staff Assist hiring, firing, disciplining staff Assist Handling compensation benefits Assist creating new benefits Assist setting salaries certain positions, organize benefits like healthcare pensions. Skills Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design Development, profit, receiving, Scheduling, Strategic, Strategic Management Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design Development, profit, receiving, Scheduling, Strategic, Strategic Management Education BA Entrepreneurship, Specializing Logistics Ashford UniversityDates From (2010) To 2015 key points education: Advertising New Business Strategy Organizational Management Organizational Dynamics MBA Business Administration Grand Canyon University City State 2018

HR

SUBSTITUTE TEACHER Professional Summary Enthusiastic self-motivated professional, experience youth worker, seeks opportunity enhance existing skills working vulnerable children families. I familiar challenges difficulties children living stressful family situations face keen offer support facilitates lasting change. In work students, I direct experience impact abuse neglect children's development functioning. I wish work partnership professionals ensure children grow achieve full potential safe, loving environments whether home birth family alternative settings. Core Qualifications Analytical Thinking Applies logic solve problems get job done. Knowledge child development impact abuse/trauma children's functioning Even Temperament Controlling emotions retaliating negative behavior. Excellent communication Can use language effectively gather information facilitate exchange ideas. Decision Making Can make decisions take responsibility them. Ethics Has personal professional ethics fosters diverse respectful workplace. Interpersonal Relations Exhibits respect understand others maintain professional relationships. Interpersonal Awareness: The ability show empathy others. Listens well responds non-threatening way. Results Oriented Achieves goals timely manner providing excellent client service. Experience April 2015 Current Company Name City State Substitute Teacher Carried programs study prescribed lesson plans. Built rapport relationships students, families staff. Created classroom environment orderly conducive learning appropriate maturity interests students. Guided learning process toward achievement curriculum goals designated outcomes. Established maintained consistent boundaries students regards conduct behavior. Ensured students struggling at-risk failing receive appropriate support needed. Explored reasons behind student's truancy poor attendance order refer onwards school counselors. Worked partnership school staff achieve learning outcomes. Maintained communication teachers family's regarding student's achievements. Was mindful reported incidents abuse, exploitation neglect appropriate professionals line district policies. August 2012 August 2015 Company Name City State Youth Worker Built one one relationships students various ages, ethnicities backgrounds. Provided life skill training (budgeting, personal responsibility, integrity, job skills, etc) mentoring students. Assisted students planning college/university attendance. Supported students grow self-esteem, positive coping strategies, social skills. Appropriately discussed difficult/traumatic life experiences students (i.e. poor self-esteem, bullying, stressful home life, removal birth family, foster care, etc); helping address negative emotions/beliefs surrounding experiences. Empowered students develop skills leadership, communication, decision-making, healthy boundaries. Provided support students learning difficulties. Maintained close links parents/family communicate child's progress. Encouraged involvement parents/family participating school related activities. Reported incidents child protection/neglect line CRU policies. Took lead planning organizing successful fundraisers benefiting students' ongoing development. Liaised local community enhance relationships CRU. Assessed, budget, execute organizational goals. Developed Bible studies students. Built relationships people generate financial support occupation. September 2010 August 2012 Company Name City State Mechanic Performed maintenance airport airline facilities equipment. Performed regular preventive maintenance corrective maintenance. Submitted manual encoding. Fixed manage conveyor belts carousels. Installed repaired fire safety doors. June 2007 September 2010 Company Name City State Baggage Handler Assisted customers luggage. Helped check-in customers bags boarding passes. Reported left behind luggage contacted owner. Managed checkpoint security lanes. Education Dallas Theological Seminary-Houston Campus Master Arts Christian Education Christian Education 2013 City State Bachelor Science Christian Leadership/Biblical Studies Christian Leadership/Biblical Studies Skills · Computer literate valid Texas driver's license/insurance · Great communication note-taking skills ​

TEACHER

ADMINISTRATIVE ASSISTANT Summary Determined proactive Administrative Assistant works sense urgency anticipate needs senior-level executives. Thrives fast paced, dynamic environment. Highlights Microsoft Office proficiency Proper phone etiquette Articulate well-spoken Time management Excel spreadsheets Meticulous attention detail Professional mature Strong problem solver Invoice processing Works well pressure Human resource laws knowledge Social media knowledge Understands grammar Appointment setting Database management Customer service-oriented Labor relations Payroll Mail management Meeting planning Travel administration Brand development Multi-media marketing Trade shows Google analytics Knowledge market trends Direct mail campaigns Special events planning Adobe Illustrator Adobe InDesign Skilled negotiator Floor set design POS systems knowledge Retail buying Friendly outgoing Employee scheduling Superb sales professional Administrative support specialist Self-starter Executive presentation development Business correspondence Organized High-end fashion knowledge Strong communication skills Accomplishments Sales Surpassed sales goals 25%. Increased sales 50%-75% two year period. Managed successful sales team 25+ members consistently exceeded sales goals 15% month. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Competitive Analysis Performed competitive analysis make recommendations future company growth. Marketing Implemented marketing strategies resulted [X%] growth customer base. Creative Problem Solving: Resolved product issue consumer testing. Formally recognized playing instrumental role implementation cost savings measures. Planned executed aspects major office headquarter move. Experience 01/2014 Current Administrative Assistant Company Name Calendar Management; overseeing/scheduling appointments, meetings, travel arrangements, catering preparations, etc. Provide general administrative support working special projects assigned designated departments (sales, PR, licensing e-commerce). Assist showroom account executives sales appointments Recording updating sales reports; analyzing trends opportunities growth based accounts price point. Overseeing new door approvals licensing accounts; researching new prospects, scanning filing incoming contracts executed. Maintain licensee internal directories, door distribution lists, seasonal line sheets price points. Preparation business reviews, presentations, market recaps, bi-monthly selling information. Responsible measuring, reporting analyzing key performance indicators e-commerce site. Managing analytics programs evaluate site performance improve conversions. 10/2010 01/2014 Assistant Director Company Name Developed several business building programs incentives, including limited to, rewards program, membership program, weekly/yearly promotions, staff education training, etc. Handling buyer responsibilities; purchases high volumes company retail inventory, analyzing sales trends, consumer preferences seasonal variables purchasing allowances fluctuations. Fulfilling high volumes calendar management, overseeing approximately 25-employee work schedules (appointments, travel arrangements, meetings, time-off, coverage, etc.). Coordinating creating visual merchandising marketing collateral; preparing in-store displays, web/print advertisements, brochures, gift cards, web-pages, banners, etc. Designing trainings, protocol manuals evaluation rulers new hires existing employees areas including customer service, service performance/quality, retail/up selling, etc. Preparing biweekly payroll, ensuring payments accurate based employee commissions/hourly wages tax information file. Overseeing delivered customer service, ensuring upheld use company standards addressing consumer complaints, discrepancies, etc. Executing company "HR" obligations; advertising job opportunities, interviewing/hiring, trainings, evaluations, pay negotiations, terminations, vacation/time-off requests new hire paperwork/document verification. 09/2010 01/2011 Technical Design Intern Company Name Attending daily fit meetings; evaluating status functionality samples based updates approving production. Creating/updating line sheets, updating tech-packs garment costing specifications Support staff; assisting CAD updates/changes, organizing line books, scheduling fit models, meetings, etc. 07/2010 08/2010 Public Relations Intern Company Name Updating daily log Google Alerts brand features press Formally documenting archiving press releases/clippings Coordinating sample traffic PR dept. celebrities, photo shoots magazines, etc. Confirming/tracking return samples accounts/contacts Planning preparing high-profile events, ensuring necessary items available execution. Event list includes First Fashion Night Out (at flagship store w/ guests Anna Wintour Kate Hudson), Hamptons Pop-Up Store, etc. Education 2015 Bachelors Business Administration Fashion Merchandising LIM College － City State Skills Familiar HR functions/duties Proven abilities account management Strong analytical skills Superior communication skills Proficient MS Office, Adobe Illustrator, In Design Photoshop Languages Fluent English Spanish

PUBLIC-RELATIONS

BILINGUAL DOMESTIC VIOLENCE ADVOCATE Skills Word programs (including Excel Access), EPIC electronic medical records, database Efforts Outcome (ETO). Working knowledge SAS R. Experience Bilingual Domestic Violence Advocate Sep 2015 Nov 2016 Company Name － City State Provided advocacy services appropriate client needs caseload approximately 30 clients, person and/or phone contact. Advocacy services included crisis intervention, risk assessment, safety planning, supportive counseling, assistance accessing community resources. Covered on-call service one two times week, average. On-call service entailed serving first responder intimate partner violence referrals hospital, well self-referrals community. Documented Passageway database (ETO) EPIC appropriate. Utilized various clinical strategies work clients. Provided clients psycho-educational resources regarding interpersonal violence. As appropriate desires, worked clients improve thoughts behaviors utilizing coping skills, including behavioral activation meditation among others. Developed led presentation regarding basic concepts around gender identity, order increase program knowledge regarding transgender genderqueer populations. Presentation available goo.gl/dFT7at. Invited participate Brigham Women's Hospital Schwartz Rounds (Schwartz Rounds nationally-recognized program panel healthcare providers discuss providing compassionate care particular case). In panel, providers I discussed delivery collaborative, trauma-informed care transgender woman color survivor multiple forms violence. Please see http://bit.ly/2n0VylG article presentation. Intern Sep 2014 May 2015 Company Name － City State Assessed mental health, physical health supportive services needs ten children families per week conducting biopsychosocial assessments clinical strategies. Collaborated professionals agencies provide trauma-informed care family presented suspected and/or confirmed child abuse. Engaged families strengths-based helping relationship order provide active referrals various local mental health agencies, community programs, government organizations. Conducted weekly pediatric mental health screenings children ages 3-21 sought individual mental health services. Participated weekly Child Family Mental Health Meetings monthly Pediatric Team Meetings discuss holistic well-being patients families. Developed led presentation regarding issues related youth self-harm, order increase department knowledge around issues. Presentation available goo.gl/Ea4QNR. Corps Member, City Year. Jul 2013 Jun 2014 City State Mentored tutored 7th grade students Markham Middle School South Los Angeles. Referred students Behavior Counselors, Attendance Counselors, Gang Intervention Program Counselors appropriate. Collaborated counselors order assist students improving trauma symptoms, behavior, academic performance quality life facets. Engaged collateral contacts family members discuss behavior, mental health academic performance. Created executed extra-curricular behavior programming four students. All students met City Year impact goals improving least one point three character traits, outlined using KIPPs character growth assessment. Proposed directed High School Fair. Representatives eight local magnet, charter private high schools present, informational materials three schools distributed. Around 80 parents students attended. Research Assistant Jun 2010 May 2011 Company Name － City State Acquired incorporated input local community members research. Conducted, transcribed coded interviews parents children (ages seven twelve) regarding animal behavior evolution using interactive museum display children's books. Analyzed data measure community members' understanding evolution. This information later used following research paper: Shtulman, A., Checa, I. 2012). Parent-child conversations evolution context interactive museum display. International Electronic Journal Elementary Education, 5(1), 27-46. Languages Bilingual biliterate- Native fluent Spanish speaker lived Spanish speaking countries. Experience working many Spanish Education Training Master Public Health Epidemiology, Maternal Child Health 09/2017 Boston University － City State Epidemiology, Maternal Child Health Completion Maternal Child Health Leadership Education Program Master Social Work Clinical Social Work 06/2016 Boston University － City State Clinical Social Work Bachelor Arts Psychology 05/2013 Occidental College － City State magna cum laude Psychology Skills academic, basic, color, interpersonal, counseling, crisis intervention, client, clients, database, delivery, dFT7, electronic medical records, forms, gl, government, http, Leadership, materials, Meetings, Mental Health, Access, Excel, Word, programming, speaker, quality, research, risk assessment, safety, SAS, fluent Spanish, Spanish-speaking, Spanish speaking, phone, trauma

ADVOCATE

FINANCIAL ACCOUNTANT Professional Summary Client-focused Sales Representative 8+ years providing solutions customers. Solid understanding systems program areas]. Top producing sales professional expert Solar industry. Dynamic communicator consistently exceeds goals company expectations. Regulatory Reporting Supervisor 8 years experience. Areas expertise include Accountng Finance reporting skills. Skills USGAAP principles Cash flow analysis Accounting operations professional Oracle proficiency Hyperion Financial Management specialist Account reconciliation specialist MS Office Suite Budget analysis Experience Regulatory filings FFIEC 031 041 Call Reports FRY9C Filings Fiscal budgeting Strong MS Word Excel Accounting procedures consultant Invoice payment transactions Operations analysis Consolidations Finance accounting Strong banking ethics Balance sheet expertise USGAAP principles Cash flow analysis Accounting operations professional Oracle proficiency Hyperion Financial Management specialist Account reconciliation specialist MS Office Suite Budget analysis Experience Regulatory filings FFIEC 031 041 Call Reports FRY9C Filings Fiscal budgeting Strong MS Word Excel Accounting procedures consultant Invoice payment transactions Operations analysis Strong verbal communication Self-motivated Budgeting finance Team leadership Data management Consolidations Finance accounting Strong banking ethics Balance sheet expertise Staff development Risk management processes analysisonflict resolution Project management Work History Financial Accountant 11/2017 03/2018 Company Name – City State Ensured communication compliance accounting policies procedures AAA Northeast Subsidiaries (Club) Analyzed financial information communicated various departments subsidiaries Club Finance. Prepared monthly journal entries accruals monthly close process. Provide prepare monthly financial statements executive management. Prepare monthly reconciliations account analysis senior management Prepared financial Information using Vlookup, Pivot Tables updated financial schedules using Excel. Solar Energy Consultant 05/2017 Current Company Name – City State Called Residential Commercial customers solar needs. Work networking groups build relationships increase sales. Building sales utilizing social media marketing, trade shows techniques generate sales. Created self generated leads going door door established neighborhoods using sales techniques acquired training classes. Prospected, qualified secured new business small-to-medium sized clients using strategic selling skills. Solar Energy Consultant 03/2014 05/2017 Company Name – City State Managing Ambassador Program. Created network steady referral business. Educated customers homes alternative clean energy solutions. Designed Solar Systems determine weather customer would able benefit it. Business Analyst III 04/2016 03/2017 Company Name – City State Perform complex general accounting functions including preparation account analysis balance sheet reconciliation Perform ad hoc analysis Lines Business ensure proper mapping lines general ledger accounts monthly basis. Provide analysis Lines business entities ensure procedures met maintained separation process. Efficiently effectively participates large complex projects across business units, product lines business processes focus banking application systems interfacing general ledger/reporting systems Possess strong understanding financial statement accounting concepts including general ledger test environments, system processes balance controls. Assures transaction flow diagrams financial data mapping documents identify control points, mitigate risks eliminate non-value added processes. Treasury Analyst 07/2012 07/2015 Company Name – City State Performed complex general accounting functions, including preparation journal entries, account analysis balance sheet reconciliations. Proposed published metrics KPIs incorporated monthly financials scorecards. Collected reported monthly expense variances explanations. Performed periodic budgeting/modeling project monthly cash requirements. Established operational objectives work plans delegated assignments subordinate managers. Analyzed researched reporting issues improve accounting operations procedures. Modified comprehensive financial reporting package reflect growing organizational complexity. Prepared accurate financial statements end quarter. Derivatives Middle Office Analyst 02/2005 07/2012 Company Name – City State Performed complex general accounting functions, including preparation journal entries, account analysis balance sheet reconciliations. Prepared accurate financial statements end quarter. Prepared financial pages presentation senior management. Maintained [100]% accuracy calculating discounts, interest commissions. Facilitated successful internal external audits sound thorough documentation. Posted receipts appropriate general ledger accounts. Balanced monthly general ledger accounts accurately record cost month end accruals. Reconciled debit reports, margin reports trade settlement reports reach in-house goals objectives. Used investment instruments complex option hedging strategies trading scenarios, including fixed income equity securities. Enhanced operational risk application capture regulatory findings agencies SEC OCC. Consolidated financial data materials key leadership meetings. Complied regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act Community Reinvestment Act. Maintained strict confidentiality bank records client information Maintained friendly professional customer interactions. Regulatory Reporting Supervisor 11/1997 02/2005 Company Name – City State Trained new team members applying due diligence procedures regulatory mandates. Audited documented processes procedures new accounts department. Wrote procedures internal external auditing purposes. Complied regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act Community Reinvestment Act. Trained directed 4 new hires department orientations. Enhanced operational risk application capture regulatory findings agencies SEC OCC. Modified comprehensive financial reporting package reflect growing organizational complexity. Maintained integrity general ledger, including chart accounts. Analyzed monthly balance sheet accounts corporate reporting. Generated financial statements facilitated account closing procedures month. Analyzed researched reporting issues improve accounting operations procedures. Supervised coordinated projects external auditors examiner evaluations. Articulated audit findings, risks detailed recommendations upper management. Reported internal control issues management supplied comprehensive recommendations mitigate associated risks. Education Bachelor Science Accounting 1993 Rhode Island College City State Accounting Skills Account reconciliation, Budget analysis, business processes, Cash flow analysis, due diligence, external auditing, external audits, Financial Management, financial reporting, financial statements, financial statements, general ledger, general ledger accounts, Hyperion, Oracle, Pivot Tables, sales, trade shows

ACCOUNTANT

MARKETING PUBLIC RELATIONS MANAGER Summary Decisive Marketing Manager drives company growth creative innovative marketing strategies. Skilled analyzing market trends customer needs develop highly-effective targeted marketing campaigns. Experienced Restaurant Manager oversaw high-volume, multi-million dollar restaurant. Versed planning daily operations, staffing inventory management. Highlights Brand development Brand recognition optimization Knowledge market trends Quality leadership Operations management Full service restaurant background Hiring training Ability handle fast-paced environment Experience MARKETING PUBLIC RELATIONS MANAGER April 2015 Current Company Name － City State Roles Responsibilities: • Develop execute integrated campaigns drive awareness, press, traffic revenue, including public relations initiatives, social media campaigns, promotions, partnerships, on‐ offpremise events, giveaways sponsorships. • Drive creative brainstorms generate bold, inventive ideas. • Collaborate restaurant teams, well corporate culinary, operations accounting, activate initiatives, determining budget, timeline, staffing, training, methodology tracking evaluation. • Oversee multi‐channel messaging communications current prospective guests email marketing, website, social media, public relations, in‐store signage, printed collateral loyalty program. • Direct help manage various regional public relations agencies, overseeing strategy, media outreach reporting. • Manage press inquiries, including facilitating person, phone email interviews; materials requests; media training chefs, sommeliers, managers executives; paid unpaid filming opportunities; celebrity chef appearances. • Supervise creation regional public relations marketing materials maintaining consistent brand standards. • Represent The ONE Group brands industry events cultivation local regional relationships restaurant, hotel, promotional, event, charity, agency vendor partners. • Develop manage marketing budget, effective tracking costs spending, executing promotional activities programs within agreed upon budget. Prepare, participate lead marketing portion P&Ls monthly. • Monitor, review report department activity results. • Manage three venues associated deliverables. Qualifications: • Marketing public relations‐related degree equivalent professional qualification, followed minimum 5 years industry experience. • Experience aspects developing implementing marketing, advertising, public relations, digital promotional programs meet brand objectives. • Experience managing team and/or multiple venues/departments. • Positive self‐starter strong sense accountability commitment excellence. ASSISTANT GENERAL MANAGER April 2012 April 2015 Company Name － City State Day-to-Day Management  Manage, lead mentor floor Managers Staff  Ensure service maintained utmost quality levels  Develop risk management mitigation strategies  Represent The ONE Group investigating, answering settling grievances absence General Manager Director Food Beverage  Maintain corporate mandates  Update track daily reports Staffing Team Development  Analyze staffing requirements, develop iteration plans, assess opportunities future growth  Interview, screen, recruit job applicants  Coach train management staff  Responsible Team performance – morale, productivity, energy Fiscal Responsibility  Monitor activities expenses  Assist setting monitoring sales forecasts profitability reports  Keep General Manger informed sales key issues  Increasing sales marketing, networking incentives staff raise guest check average.  Assists maintaining budgeted revenues, cost sales (COS), labor, supplies operating cash flow (OCF)  Reviews monthly profit loss statement (if assigned) acts variances Education Bachelor Science Marketing Business 2011 Marymount Manhattan College － City State USA

PUBLIC-RELATIONS

PATIENT ADVOCATE Summary Seeking opportunity Management/HR Department professional experience education allow make immediate contribution, integral part progressive organization. Education Training HealthCare Administration- Human Resources 2017 Herzing University- Online － City State Unitted States Bachelor Science Management Human Resource Management 2009 Kaplan University － City State United States Business Administration Management 2007 Kaplan University － City State WFHM Reverse Mentoring Senior Management 1983 MSTA Business College － City State WFHM Diversity Program MBA 2011 Chuck Bishop/ Eric Stoddard Diverse Leaders Program CRA Best Practices Project October 2011 Business Administration Management Learning Development Springfield, IL Human Resources Mentor- Jennifer Cultip Smith HR Manager NC Experience Patient Advocate May 2017 Current Company Name － City State As patient advocate, I responsible developing, revising implementing policies procedures needed. Facilitates patient complaint/grievance process, positive patient experience. Making rounds unit daily, visit new admissions also identify patients' needs issues visit patients advocate behalf. Actively working unit leaders staff assign assure follow-up action taken quickly resolve issues. Documenting reporting trends patient attitudes /or obstacles delivery immediate service recovery. Investigates referrals/complaints review records discussion appropriate individuals objective, thorough tactful manner. Participates staff community education patient rights, complaint procedure related issues requested. Generate weekly/ end month reports track IRIS reports, discharge phone calls reporting back unit leaders positive/negative feedback. Training, coaching, delegating work responsibility. Office Support March 2015 Company Name － City State Managed day day operations minimal supervision Created reports, Purchased office material. Performs complex, clerical services Intact Services. Provide clerical support team supervisor staff, delegated work flow. Including limited mailing, filing, scanning confidential documents, extensive communication statewide agencies business managers financial managers. Review bill within five (5) working days receipt accuracy completeness. Notify Purchase Of Service (POS) agency adjustment bill must made due incorrect information submit bill payment. Prepare Billings completed accurate processing remove inaccurate entries CFS form. Sent incorrect cases POS agency corrected re-billed. Created new Bureau Operations Intact Family Services Billing Process Manual. Created billing tracking system incoming bills, business managers; POS intact email distribution list. Review bill within five (5) working days receipt accuracy completeness. Notify Purchase Of Service (POS) agency adjustment bill must made due incorrect information submit bill payment. Prepare Billings completed accurate processing remove inaccurate entries CFS form. Sent incorrect cases POS agency corrected re-billed. Created new intact billing work flow SACWIS billing staff. Operations Team Lead September 2002 January 2015 Company Name － City State Interact act liaison business clients, business partners, internal external staff, update share point sites. Review certify system access team members. Prepare agendas, materials; coordinate room/equipment reservations. Manage electronic calendars; schedule meetings, appointments, conference calls. Conduct interviews make hiring recommendations. Contribute participate team coaching performance development discussions. Pre-Screening Candidates Interviews. Facilitate feedback discussions individuals. Participate conduct team member training. Create offer Letters Hiring Kit. Ensures team's acquisitions completed time accurately. Planning, coordinating, monitoring daily activities; ranging routine moderately complex work major corporate environment. Reviewing, prioritizing, distributing daily work meet deadlines goals. Monitoring work progress making adjustments needed. Effectively trains staff duties, responsibilities, expectations. Accomplishments Founder Women Embracing Diversity Non-Profit Women's Support Group Organize Women Conferences/ Plan Activities. Skills acquisitions, agency, Billing, Billings, clerical, Coach, coaching, clients, email, Senior Management, filing, financial, Hiring, Human Resources, HR, Information Security, Letters, mailing, materials, MBA, meetings, Mentor, Mentoring, Access, PowerPoint, share point, Windows XP, Microsoft word, Networking, POS, Presentations, progress, scanning, supervisor, Excel, Generating Reports, MyRounding Application Press Ganey

ADVOCATE

BUSINESS DEVELOPMENT EXECUTIVE Summary An achievement driven professional highly skilled sales, product development, strategic marketing Salesforce lead management. Creative extensive knowledge industry sales points, consumer markets. Dynamic communicator consistently exceeds goals expectations. Skills Brand development Analyzing market trends Established track record exceptional sales results Account Management Excellent negotiating tactics Skilled multi-tasker SalesForce lead management Strong interpersonal skills Experience Company Name January 2017 Current Business Development Executive State Responsible growing Ceridian's business throughout Canadian Enterprise Market Collaborates internal stakeholders develop strategic GTM Works internal marketing team develop campaigns targeted market Manages introduction new programs and/or features within Ceridian consumer base Conducts market research, profiles customers, makes presentations participates sales calls marketing events establish customers determine market segment revenue potential Develops implements marketing sales strategy securing and/or increasing market share, sales profit Participates quarterly QBR's. Company Name November 2015 January 2017 Solutions Analyst City State Reviewed new customer orders manually enter data SAP. Processed transactions pertaining designated vendor. Provided information guidance vendor products programs. Company Name October 2012 October 2015 Product Marketing Specialist City State Owned communication Vendor Partner business strategy internal partners (Sales, Purchasing, Marketing Services) Consumer sales rep marketing 5LINX convention seminars including marketing, branding consumer relations. Met interacted regularly Vendor Partner reps, management, executives make formal presentations product trends, performance, profitability results product line promotions Assumed leadership role department vendor meetings assigned projects. Company Name December 2011 July 2012 Project Coordinator/ Sales City State Created publications focused key business sectors reaching corporate-level executives worldwide. Delivered content print online media. Developed maintained long-term relationships vendors clients. Consistently hit exceeded sales goals. Built strong client relationships provided value-adding services. Developed sales strategies negotiated closed profitable projects. Education Training Miami Dade College 2013 Marketing Management Real Estate City State Marketing Management Real Estate

BUSINESS-DEVELOPMENT

SOFTWARE ENGINEERING MANAGER Summary Experienced software engineer, hands-on engineering manager 20+ years product development experience broadcast media, 10+ years experience leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, project transitions. Experience 09/2009 Current Software Engineering Manager Company Name － City State Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats standards, codec SDK integration, MPEG-DASH, API design documentation. BCD spinoff Imagine 2013) Nexio video servers applications facilitate collaborative workflow Nexio LAN video servers, services applications running various nodes. Media comes proprietary SAN generic storage NAS. Development team management, Nexio servers' applications, Playout business unit: Relocated IL CA, took larger role, video server applications well. Led team 6 Burbank, team 8 Naperville, team 8 (indirect report) Beijing. Introduced peer reviews, repurposed components, 3 teams collaborated one large team. Adopted Scrum since 2014 (ScrumMaster), team 3 6 Burbank; Naperville office closed 2013. Team migrated source revision control Mercurial Jenkins, 30+ products. Recipient "Reuse Innovation Award" IP reuse, major factor Server business unit turnaround. Released deliverables Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected executed SOA concept completion facilitate decoupled UI clients, 2 web services 10 services, selected hands-on projects include: Hercules web service web player solution based MPEG-DASH Created C++ engine process URI, handle sessions, deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based dash JS. Supports multiple raster sizes bit rates; "ready go" "just time" sessions. Team helped providing C# web service framework, CLI bridge layer, device testing. Published functional, REST API, URI specification document. JSON services TCP stack using C++ part SOA Created API framework classes; multi-threaded server side socket classes. Created header JSON parser top open source "rapid json" SAX style reader. Developed new services: Content Manager, Helper, Picon, Requestor. Evolved services: Encoder, GPRX, Helios, MB, Scavenger, Transcoder. Guided GPRX, Helper, Requestor completion. Published 10 JSON protocol API documents 3rd party in-house use. Content Manager service primary-backup workflows Multi-threaded rules based engine manage media contents two domains. Architected developed new UMID based solution (gen 2) new workflow needs scalability. Scavenger, Transcoder low-res proxy management Needed solution improve legacy products, required regular hand holding, remained escalated. Proposed new approach, teamed up, successfully wrote two new 24/7 products. MediaBase DLL, desktop explorer assets (C++, MFC) Guided optimize original implementation 200K IDs meet storage scalability needs. Achieved constant UI performance milliseconds regardless user operation. Proposed introduce "dta-handler" architecture ftp-server Approach helped consolidate media formats one product build, scalability. Team added one converter DLL per media container format import export. 11/2005 08/2009 Software Engineering Manager Company Name － City State Development team management, Nexio editing applications: Led team 8 Naperville, team 8 (indirect report) Beijing. Hired, mentored built core editing team size 8, collaborated expanded team Beijing. Established development process document consistent procedures peer code review guidelines. Team established crash dump analysis procedures help troubleshoot hard repeat issues. Released deliverables Video Editing Suite 2.5 Proposed architecture teamed develop server integration modules video broadcast workflows. 08/1997 10/2005 Principal Software Engineer Company Name － City State Harris Corporation acquired Leitch) Architected, designed, implemented fundamental DLL components evolution video editing product, major projects include (C++, Win32, threads, GUI): Interactive playback architecture Media file reader writer components, scalable decoder encoder architectures. Video audio rendering engines Hardware integration modules, critical part business success post-production space. Interactive picon waveform drawing components 64-bit Unicode migration modules 4 million lines code. 08/1994 07/1997 Software Engineer Company Name － City State DPS acquired Star Media; Leitch acquired DPS 2000). Star Media, technology startup, created video editing software Velocity post-production space, developed projects include Project media management tools, Render Bank, video effects. Education M.S Computer Science Illinois Institute Technology － City State Computer Science B.E Electronics Communication Engineering National Institute Technology － City India Electronics Communication Engineering Products: http://www.imaginecommunications.com/products/playout/video-servers Skills API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer

ENGINEERING

DIRECTOR, GLOBAL BUSINESS DEVELOPMENT Summary Scott Kachelek sales business development executive 15 years experience large commercial government digital LED lighting projects, immersive cinema technologies, commercial printing control systems. Key personal traits include: Proactive ... Strives continual improvement without supervision. Creative ... Thinks unique ways solve problems improve products processes. Outgoing... Interacts easily others lasting business relationships. Analytical... Analyzes facts detail makes timely decision. Persistent... Sticks long term projects see completion. Culturally aware... Embraces diversity sensitive similarities/differences. ​ Highlights Cross region international projects Competitive analysis Sales strategy Partner relationships Business process improvement Public presentations Functional Spanish Functional Japanese Accomplishments Key player growing business $25 million sales $150 million. Maintained 50% integral gross margin product portfolio spite severe competition. Managed cross functional team 5 professionals worked across 33 international sales organizations. ​Traveled conducted business 30 countries. Sold managed projects $6 million value. Developed supported 20 value added resellers. Experience Director, Global Business Development 06/2015 Current Company Name City State Built go market sales strategy ground focusing OEM partners, sales agents, industry associations, academic institutions, national end user accounts, independent cinemas. Built value proposition end user sales including usage cases, revenue generators, return investment. Prepared sales presentations product demos entertainment industry executives. Researched industry trends cinema entertainment provided feedback product management improve product positioning. Collaborated technical sales proposals global pilot sites prove value new technology market. Developed bank financing program purchases leases. Advised internal stakeholders business opportunities region worked together include multiple product portfolios single sale. ​ Director, International Sales 09/2007 06/2015 Company Name City State Created global sales plan per international market (33 total) focus resources new product introductions, first kind lighting applications, accurate project forecasting, sales analytics reviews (margin trends, currency fluctuations, cost non quality). Built specifier (lighting designer, architect) relationships project sales funnel one one meetings, industry presentations, trade show attendance. Built value added partner relationships leading increased sales annual business strategy reviews, joint project management, joint end user sales meetings, tours global reference projects, technical, sales, design related training. Worked closely supply chain teams plan production meet current project timelines, forecast future demand, reduce product costs improve product margins. ​ Manager, International Inside Sales 09/2002 09/2007 Company Name City State Recommended pricing strategies win business. Assisted marketing trade show booth construction. Managed credit approvals release orders prepay, credit, letter credit. Helped collect past due invoices. Advised partners product selection specific projects meet budget project design goals. ​ Sales Coordinator 01/1997 03/2002 Company Name City State Acted liaison head office U.S. branch office Japan highlight staff customer concerns. Attended trade shows answer product specific questions market. Researched developed web conferencing system worldwide customer training improve communication Reduce travel costs. Produced general marketing materials including videos, presentations, brochures. Portfolio Bosphorus Bridge, Turkey Vegas Mall, Russia Torre Colpatria, Colombia Maracana Stadium World Cup, Brazil DTI Cinema, USA Marks Spencer Stores, U.K .; Allianz Arena, Germany Meydan Bridge, U.A.E .; Galaxy Casino, Macau Ghent Stadium, Belgium Olympics, Brazil; Kingdom centre, Saudi Arabia Kohinoor Tower, India; Intercontinental UAE; Aspire Tower Qatar Nabana theme park, Japan Matsuya Ginza, Japan Montparnasse, France Education Bachelor Science International business 1994 University Minnesota, Carlson School Management City State USA Minors Spanish, Japanese, East Asian studies

BUSINESS-DEVELOPMENT

ACCOUNTANT Professional Summary Results-oriented organized bilingual accounting finance professional 10 years extensive diverse accounting, auditing, finance experience. Experience aspects financial reporting, accruals, managerial cost accounting, reporting systems, operational analysis, human resources functions acceptance expanded responsibilities exceptional performance. Knowledge Accounting theory, principles, practices, regulations, including: FASB/GAAP SOX compliance. CPA Candidate Analytical Problem Solving Decision-Making Performance Productivity improvement Team-building Leadership Payroll Accounting Tax Accounting Financial Analysis Strategic planning Project Inventory Management Staff Management Skills Work History 01/2014 Current Company Name – City State A full service accounting firm, services include assistance tax business affairs. Compile analyze financial information prepare financial statements formulation corporate tax returns private corporate clients. Maintaining general ledgers, including posting adjusting, closing journal entries Analyze financial transactions ensure recorded appropriate general ledger accounts make necessary corrections journal entries needed properly reflect financial position company. continued) V. Mercado, p. 2. Accountant 01/1999 Current Company Name – City State One largest stone structural steel fabricator south suburbs. Services include design fabricate architectural stone array clients includes residential, commercial buildings, financial institutions. As Accountant, I oversee financial accounting functions $15 million construction company. Report directly owner, providing financial data analytical reports maximize profits cost savings alternatives. Responsibilities include, Assist preparation coordination month/year-end closing by, ensuring financial statements accurate compliance Generally Accepted Accounting (GAAP) requirements. Assist owner production monthly financials, management reports, executive reporting packages. Responsible fixed assets management includes entering new assets, booking depreciation, asset disposals. Inventory analysis audit finished goods raw materials. Perform financial analysis, track variances, profit initiatives generate profitability reports, full-year forecast report, participate annual budgeting process. Perform cost, plan, track weekly monthly reports management. Manage full cycle AP disbursements ,including bank account reconciliations, journal entries, monthly accruals, general ledger Formulate weekly payroll, year-end W-2s, ensure compliance Federal, State, local taxes. Prepare tax returns: Sales Use tax, quarterly, year-end corporate payroll tax returns compliance IRS requirements. Oversee employee benefits including health, dental, vision insurance, 401k, commercial insurance. Play key role annual audits preparation audit schedules documentation external insurance auditor. Participated various projects improve process efficiency, overall timeliness accuracy financial information. Participated evaluation development cost saving revenue generating opportunities. Recognized potential problems implemented innovative solutions. Trading Assistant 01/1996 01/1999 Company Name – City State joint venture created 2003 former Nissho Iwai American Corporation. Metal One America supply chain management focused steel steel-related products. Services include global material sourcing, logistics coordination, trade finance, program management. Prepared reports, analyzed, audited internal billing, coordinating deliveries accuracy great attention detail. Maintained high level customer satisfaction business communications international subsidiaries Mexico Japan preparation documentation import export shipments. Executed accounts receivable reporting enhancements reconciliation procedures. Improved customer service satisfaction annually streamlined inventory system operations performing thorough inventory tracking. Designed implemented cost controls improve profitability. Negotiated contracts, including delivery point, terms, price, export import duty. Education Master Business Administration Accounting 1 2013 LEWIS UNIVERSITY City State GPA: Cum laude Accounting Cum laude Bachelor Arts ROBERT MORRIS UNIVERSITY City State GPA: Accounting (magna Cum laude Accounting (magna Cum laude H&R Block Tax courses Wiley CPA Excel review Affiliations ACFE Association Certified Forensic Examiners Skills Accounting, Accountant, accounts receivable, accruals, Ad, AP, attention detail, benefits, billing, budgeting, business communications, closing, contracts, CPA, clients, customer satisfaction, customer service, delivery, documentation, Essbase, finance, financials, financial, financial accounting, financial analysis, financial statements, fixed assets, general ledger, Hyperion, insurance, Inventory, logistics, materials, Access, Excel, PowerPoint, Microsoft Word, Enterprise, Oracle, payroll, profit, program management, QuickBooks, reporting, Sales, SAP, Fluent Spanish, supply chain management, Tax, taxes, Turbo Tax, View, vision, year-end

ACCOUNTANT

TAX EXAMINING CLERK Summary Driven claim specialist bringing 10 years experience field insurance emphasis automobile claims.Trained aspects insurance property liability claims. Employs high-level negotiation skills resolving claims satisfaction involved parties. Analytical thinker innovative problem solver. Highlights Property liability claims adjusting Thorough critical thinking Analyze problems develop favorable solutions Time management organization Proficient math, computer skills Excel, Word Access programs Effective interpersonal, listening communication skills Multi-task prioritize Pacify irate people Experience Company Name January 2013 June 2015 Tax Examining Clerk City State Adjust tax liability on1040X amended returns. Take corrective actions process close case, adjusting taxpayer's account, penalties credits, computing tax liability. Research pertinent tax data IDRS, databases, accounting records available relevant systems. Assign case referrals requiring examination per tax code. Recognize indications tax fraud. Process statute potential statute cases, ensure statutes correct. Recognize problem areas reference material offer solutions. Maintain fully successfully level processing 11.2 documents per hour virtually 100% accuracy rate. Company Name September 1997 December 2010 Business Owner/Manager City State Managed operational activities dairy distribution business. Maximized company revenue creating databases spreadsheets improve inventory control cost-and-risk analysis. Maintained account plans 100 customer accounts. Improved communication efficiency primary liaison customers vendors. Maintained high levels customer satisfaction offering after-hour deliveries preserving positive customer rapport. Identified key growth opportunities business expansion product line delivery area. Leveraged knowledge customers market trends successfully market suppliers' products. Coordinated Customer Vendor orders. Prepared procedural material employees. Wrote correspondence business proposals collection. Renegotiated payment terms dozens suppliers. Verified details transactions, including funds received total account balances. Calculated figures discounts credits. Suggested process improvements secure prompt regular receipts company. Deposited third party checks, well monthly reserve transfers. Researched resolved billing invoice problems. Scheduled deliveries. Conducted month-end balance sheet reviews reconciled variances. Communicated customers via phone, email person obtain payments outstanding accounts. Company Name September 1990 February 2000 Claim Specialist City State Process first third-party auto liability property damage claims accordance laws, regulations policies. Reduced loss ratios fair prompt processing claims. Identified collected evidence determined value specific claim. Interviewed claimants, witnesses, medical vehicle specialists, law enforcement determine pertinent claim information. Gathered detailed information completed field investigations. Coordinated attorneys testified criminal proceedings. Conducted claim estimate re-inspections. Analyzed repair estimates. Obtained necessary information complete proper evaluation property injury claims. Contacted injured parties legal representatives negotiate final settlements claims. Communicated insured claimants explain computations. Interpret policy explain appropriate coverages insureds claimants. Offer company solutions improve claim closures. Evaluate negotiate total losses Bodily Injury claims. Access available resources via computer and/or storage files. Inspect property determine damages. Recognize potential subrogation prepare files accordingly. Trained mentored 3 new members claim staff. Company Name January 1986 January 1988 Customer Service Representative City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained electronic paper files. Wrote reports correspondence dictation handwritten notes. Dispersed incoming mail correct recipients throughout office. Made copies, sent faxes handled incoming outgoing correspondence. Managed daily office operations maintenance equipment. Verified information computer system up-to-date accurate.Answered customers' questions addressed problems complaints person via phone. Helped customers select products best fit personal needs. Educated customers product service offerings. Balanced needs multiple customers simultaneously fast-paced retail environment. Built maintained effective relationships peers upper management. Cashiering. Research resolve customer problems. Programmed repaired pagers. Processed shipments maintained organized stock shelves. Computed sales prices, total purchases processed payments. Wrote reports correspondence dictation handwritten notes. Experience Investigated resolved claims using uncover supply necessary facts resolve claim. Evaluated evidence ultimate goal creating positive outcomes client's claims. Chronology Company Name Tax Examining Clerk City State Education California State University San Bernardino Bachelor Science Degree Computer Science City State San Bernardino GPA: GPA: 3.13 Computer Science GPA: 3.13 Skills accounting, Accounts Payable Receivable, Cashiering, CA, CPT, Data entry, databases, ICD-9, Inspect, Inventory Control, Access, Microsoft Access, Excel, policies, profit, programming, proposals, Reconciling, maintain files, Research, sales, San, Scheduling, tax, telephone

AUTOMOBILE

CONSULTANT Summary Business focused professional passion healthcare patients. Leverage experience expertise help businesses execute strategic initiatives. Experience managing experience design human-centered focused projects, strategy planning, logistical planning execution, strategic change management, corporate communications, project management, learning design. Known innate ability diagnose problems develop creative solutions tailored organization. Extensive experience leading teams developing team members varying levels career, well able work complex organizations. Experience 09/2015 Current Consultant Company Name － City State Most significant projects § National Audit Firm Led experience design initiative understand people do, work systems use. Showed leadership gaps existed close gaps increase productivity foster positive working relationships across organization. Managed innovative creative team used user-centric design approach gain greater understanding major audiences represented, developed plan effectively roll new service desk organization. Managed client relationship responsible final deliverable delivery. National Healthcare Insurer Led corporate communications workstream. Executed strategic communications activities support awareness adoption upcoming implementation. Created dynamic communications, thinking outside box promote benefits new system addition impact organization customers. Conducted pulse checks executive interviews understand level involvement stakeholder engagement, making adjustments along way needed. National Healthcare Insurer Led organizational change management assessment. Met executives managers understand organizational impacts upcoming change. Provided research-based analysis recommended activities support upcoming multi-year roadmap. Global Pharmaceutical Organization Led change management, communications, project management work streams. Developed strategic change strategy coupled dynamic communications plan target global audiences various levels maturity, including executive team. Applied key messaging organizational sponsorship create awareness change provide employees resources understand happening impact organization. Leveraged surveys person interviews take pulse change, made changes based feedback. 02/2013 08/2015 Senior Consultant Company Name － City State Most significant projects. National Healthcare Provider PM Time Capability Assessment. Created executed activity survey 60+ employees. Developed executed skills assessment CFO direct reports. Managed project work plan supporting activities. Provided analytical based recommendation business partner model transition. Regional Healthcare Provider Managed development implementation strategic change management, communications, staffing, recruitment strategy re-organization CFO. Supported implementation Finance Business Partner Model throughout organization aggressive transition timeline. National Pharmacy Change Management Communications Site Lead Mid-Atlantic States Pharmacy transformation. Planning, development, management comprehensive national communications strategy across organization. Supported internal communications team ideas C. Melnick Page 1 execution patient communications. Quantified training impact tracked completion 5k+ employees. Supported go-live activities including daily communications company c-suite, executive leadership, impacted users. Regional Healthcare Provider Change Management Communications lead Epic implementation spanning 5 locations across regional health system. Supported executives, clinical staff, physicians. Created dynamic communications promote engagement, awareness, adoption. Utilized metrics understand readiness, impact, adoption rates. Organized unique training simulations ensure everyone ready prepared new system Day 1. Global Pharmaceutical Organization Training lead global Workday implementation. Created training strategy capturing needs different cultures maturity within org. Partnered global learning team translate materials 9 languages created global train trainer program self-sustaining. 03/2010 01/2013 HR Development Associate Company Name － City State HR Dashboard creation implementation. Project Manager team 14. Collaborated corporate communications develop execute communications plan. Trained nine c-suite executive leaders functionality features. Managed executive leadership relationships acted conduit CHRO's vision tool § Applicant Tracking System selection implementation Project Manager team 12. Partnered IT create project charter, requirements document, project budget. Created project organizational chart, risk governance guidelines escalation process. Collaborated HR, Finance, IT leaders gain executive approval. Built executed implementation plan roadmap. Developed executed change management plan. Partnered L&D create training program. Coordinated IT developers align map key metrics HR Dashboard. Borderless Forest, flexible work program development implementation. Created flexible work program pilot. Worked c-suite executives direct reports buy-in support. Led rollout pilot collected feedback review c-suite overall program approval. Developed executed change management communications plan, collaborating communications team. 08/2000 12/2007 Director Business Development Operations Company Name － City State Business Development Oversaw restaurant investment expansion 3 90+ locations three states five years. Took business red black less one year. Cultivated relationships chefs, venture capitalists vendors. Provided expertise areas FOH/BOH flow design, marketing, menu development, staff selection, training, opening night launch post open follow-up. Helped guide chefs VCs importance overall experience customer understanding keep people coming back, food. Operations Ensured IT, POS systems reported captured metrics accurately timely. Forecasted planned future events ensure staffing, supplies, equipment resources appropriate cost effective. Managed office operations including ordered supplies, managed relationships vendors, negotiated new contracts. Sourced recruited 450 employees company office restaurant division. Education Training 2010 Masters Business Administration Marketing Organizational Management Baruch College, Zicklin School Business － City State Marketing Organizational Management 2000 Bachelor Science Business Management Justice Studies Arizona State University － City State Business Management Justice Studies 2012 Prosci, Change Management Certification 2012 Human Resource Certification Institute, Professional Human Resources (PHR) Skills go-live, approach, benefits, budget, Business Development, c, Change Management, change management, contracts, corporate communications, client, delivery, features, Finance, Human Resource, Human Resources, HR, leadership, marketing, materials, messaging, office, organizational, POS, program development implementation, project management, recruitment, research, staffing, strategy, strategic, surveys, trainer, unique, vision

CONSULTANT

ASSISTANT DIRECTOR OF POLAR EXPEDITIONS Summary To acquire executive assistant position dynamic company. My detailed project management, writing, creative communication experience allow take leadership role managing multiple responsibilities. Highlights Strong digital/film photography, photo editing print design skills *Great presentation skills creating visually appealing concise presentations, proposals brochures *PC/Mac literate: Word, Excel, Outlook, PhotoShop, InDesign, PowerPoint, MapPoint, Leo Software Experience 04/2011 12/2011 Assistant Director Polar Expeditions Company Name － City State Expedition sales procurement: Sold polar adventure expeditions global clientele maintained client vendor relationships. Communicated clients details expeditions (cost, payments, expect, requirements forms). Developed contributed success largest South Pole season company's history. Negotiated vendor agreements wrote industry related agreements. Managed created project/expedition timelines. Created detailed expedition client itineraries. Produced commission income built industry-related partnerships. Created handbooks, expedition summaries, expedition blogs (wrote successful Greenland Crossing blog). Digital photography video. Tracked client payments, invoicing, commissions, etc. Social media networking. 03/2007 01/2012 Designer Company Name － City State As Independent Contractor I Produced direct marketing materials (brochures catalogs) established company branding. Responsibilities included;. Extensive photo editing digital photography. Created layout, writing design successful direct marketing materials. 03/2004 01/2009 Executive Assistant/Loan Closer Company Name － City State Worked closely Executive VP/Principal, Assistant VP, CFO, development, analyst, property management, prestigious investors third party clients deadline-driven setting ensure successful financing commercial investments. Managed highly confidential information, executive calendar supervised project timelines. Photographed commercial properties use proposals finance/investor packages. Created finance/investor packages successfully gained lender financing investor support. Managed due diligence involving lenders, third party inspectors, appraisers attorneys. Administered multiple loan closings cooperation investors, attorneys, lenders title companies. Developed mortgage section database software conjunction LeoSoftware. Drafted agreements managed details confidential paperwork simultaneously multiple deals. Oversaw deal calendar coordinated projects conception close. Maintained extensive closing book library. Entertained clients events managed event planning/organization including invitation designs. Managed closings totaling $300 million 2007. 04/2000 06/2003 Public Relations Associate Company Name － City State Managed event/meeting logistics travel nationally internationally. Organized confidential meetings high-profile political clients. Conducted talent management media grand openings across U.S. Client research significant participant strategy sessions. Arranged media meet greet opportunities executive political clients. Media outreach: Contacted placed T.V., radio print media prestigious events. Drafted media releases, proofed/edited proposals associated written materials. Created format/compiled data confidential survey distributed Illinois Department Public Health. 08/1999 03/2000 Image Coordinator Company Name － City State Managed images (film digital) business-to-business catalogs, fliers newspaper ads. Assisted direction photo shoots. Retouched low-res images communicated retouching guidelines in-house staff print vendors. Edited layouts; prepared fliers, ads catalogs print; coordinated use stock photography. Managed multiple projects vendor relations highly deadline driven agency. Creative personnel communicator (art directors, photo department, designers account managers). 04/1998 08/1999 Assistant Company Name － City State Assisted directors, board directors human resources. Key participant development fundraising events, including staffing events annual benefit concert gained support Jewish Community Centers. Drafted employee resource book, assisted hiring office clerks, organized board meetings functions. Education Bachelor Arts Photography Fiction Writing Columbia College Chicago － City State GPA: Dean's List Dean's List Spring 1999 Skills photo, PhotoShop, ads, analyst, art, agency, book, branding, brochures, catalogs, closing, concise, clientele, Client, clients, database software, Digital photography, direct marketing, direction, due diligence, event planning, film, finance, financing, forms, fundraising, hiring, human resources, InDesign, investments, invoicing, layout, logistics, Mac, materials, meetings, Excel, office, Outlook, PowerPoint, Word, communicator, networking, newspaper, personnel, photo editing, photography, presentations, presentation skills, print design, print media, procurement, property management, proposals, Public Health, radio, research, sales, staffing, strategy, vendor relations, video, written Desktop Publishing Software: Photoshop, InDesign

PUBLIC-RELATIONS

TEACHER Summary Committed highly dedicated professional fifteen years extensive experience teaching, counseling, mentoring people diverse backgrounds. Experienced planning implementing intervention plans.Possessing excellent diagnostic, behavioral intervention, behavioral monitoring skills. Highlights School Writing Department Chair (Current) 5Th Grade Level Chair (Current) Over 10 years experience within single traditional urban public schools educational arena Comprehensive understanding strategic teaching Georgia Milestone constructive responses Flexible adaptive Experienced differentiated instruction Calm pressure Critical thinker Excellent speaker Presenter Accomplishments Increased traditional within E.I.P. setting improve test scores leading average 85% meeting exceeding English Language Arts 2014-2015 C.R.C.T. exam. Led 2014-2015 E.I.P. homeroom 100% meet exceed passing rate C.R.C.T Reading. Improved 5th grade writing test scores Hutchinson Elementary resulting 95% passing percentage Georgia Writing test 2013-2014. Designed conducted school wide workshops Common Core Standards potential impact upon Georgia education. Created presented parenting workshops various topics, including parent participation motivating unmotivated students. Developed community based male mentoring programs including Project L.O.N.G "Our Squad". Experience Teacher January 2011 Current Company Name － City State Instructed sixty 5th grade students areas Reading Language Arts. Created Supervised implementation school wide writing plan 2014 2015. Designed implemented creative unit lesson plans, aligned national Common Core standards. Analyzed utilized student data results prepare modify instruction assessments. Incorporated technology using Promethean Study Island software enhance student learning achievement. Conducted school wide workshops Common Core Standards potential impact upon Georgia education. Teacher January 2008 January 2010 Company Name － City State Instructed schools single gender male (4th) grade class subject areas. Analyzed utilized student data results drive instruction achieve optimum student performance. Developed creative classroom management system (including, "Mr.C's Bucks" points), creating environment conducive teamwork leading significant decrease student office behavioral referrals. Created implemented character education curriculum within daily instructional best practices. Expanded range learning use whole class, individual cooperative educational instructional techniques. Teacher January 2007 January 2008 Company Name － City State Designed instructed single gender male (4th) grade class Mathematics Reading. Integrated differentiated teaching styles effectively address different learning modalities. Implemented technology classes subject areas using Promethean Board instructional software. Implemented behavior modifications incorporation character education inclusion motivator improving student conduct, participation, academic achievement. Academy Director January 2005 January 2007 Company Name － City State Supervised teacher evaluations lead weekly administrative meeting academy teachers Managed student suspensions behavior incidents. Created master schedules align single gender instruction. Shared representative responsibilities committee meetings. Prepared curriculum, discipline, substitute, student handbooks. Coordinated administrative duties: media, guests, duty roster buses. Teacher January 2001 January 2005 Company Name － City State Challenged five male single gender (8th grade) students develop mastery content implementation of."real-life relevancy" creative instructional techniques. Implemented direct balanced literacy program utilizing whole language approach Reading Social Studies accordance state district standards. Corporate Trainer January 1998 January 2001 Company Name － City State Formed presented specialized training curriculum new hire orientation classes cultural diversity seminars. Guided classrooms, e-learning virtual seminar training sessions domestic international audiences teams. Teacher January 1996 January 1998 Company Name － City State Instructed eighth grade students Science technology. Created "Think First" Michigan M.E.A.P. Review Course, leading increase 20% passing scores. Developed "My Pops" father figure mentoring program, resulting 40% increase parental participation volunteer activities 1997-1998 school year. Education Master Education Reading Literacy Development 2007 Marygrove College － City State Bachelor Science Social Science 1996 Tennessee State University － City State City Georgia Teaching Certifications: (P-5), Reading (4-8), Social Science (4-8), English Language Arts (4-8) Publications Moderator-W.I.G.O. AM RADIO (1570), "Mentoring Young Boys: A Community Effort," 2009 Atlanta, Georgia Moderator-Marygrove College Graduate School Education, "Building Relationships: African American Male Teachers Black Boys," Detroit, Michigan 2007 Presenter-Michigan Association Public School Academies, "Real Talk: The Media Influence African American Boys," Detroit, Michigan 2006 Skills Team player effective collaborator ProvenLeader Specialist building relationships students parents Dedicated Hard Working

TEACHER

PROCUREMENT ANALYST Accomplishments New Professional Organization Attend seminars events relevant today's business market. Karass Effective Negotiating Training develop key negotiating skills Six Sigma Yellow Belt Certification. Professional Experience Company Name March 2012 Current Procurement Analyst City State Performs strategic sourcing MRO (Maintenance, Repairs, Operations) items company's North American manufacturing locations well supplier management strategic suppliers spend $70M+ Sourcing functions include contract strategy development, issuance contract RFQs RFPs, supplier proposal analysis, negotiations, awards implementations. Responsible supplier performance on-going management strategic supplier relationships. Creates integrated processes among internal functions (e.g., operations, purchasing logistics) outside suppliers. Support teams conducting negotiations financial/bid analysis developing talent Assists development global commodity strategy implementation plan leverage opportunities across sub-commodities monitors compliance order capture savings. Demonstrates execution leadership commodity management, strategic sourcing, portfolio management, Total Cost Ownership, value chain analysis, supplier relationship management implementations across enterprise globally. Understands strategies, demands, requirements enterprise works develop global commodity strategies consistent short long-term strategic plans. Analyzes demand side commodity completing spend histories demand forecast, identifying current suppliers, determining procurement involvement, historical contract compliance, demand segmentation enable identification demand side opportunities. Works collaboratively Procurement Services peers prioritize opportunities allocate resources. Identifies near long-term opportunities within commodity spend portfolio market business intelligence interaction Resource Units add value. Builds clear business cases/value propositions supporting details define identified opportunities. Develops cascading implementation/transition plans execute commodity sourcing strategies. Captures lessons learned throughout execution sourcing strategy Work team members develop depth procurement knowledge skills. November 2010 March 2012 Utility Technician City State Blast Furnace laborer day day maintenance operations help steel making application. Coke Lime laborer assists day day supply raw material fuel blast furnace operation. Company Name May 2009 August 2011 Life Insurance Sales Agent Obtained Pennsylvania Insurance License. Established candidates custom insurance packages, including life auto insurance. Company Name May 2009 November 2010 Personal Trainer City State Created custom training programs 100+ clients per week. Helped retain customer base built new client list. Education California University Pennsylvania 1 2010 CCAC City Ringgold Senior High School 5 2009 Bachelor Science Marketing Marketing Skills business intelligence, commodities, client, clients, financial, Insurance, leadership, logistics, market, Works, monitors, negotiations, enterprise, processes, Procurement, proposal, purchasing, relationship management, Repairs, strategy, strategy development, strategic, strategic plans, training programs Additional Information CERTIFICATIONS National Academy Sports Medicine (NASM) Certified Personal Trainer May 2009 May 2011 Life Insurance License August 2009 August 2011

FITNESS

DIGITAL MEDIA BUYER Professional Summary Versatile digital marketer bringing Highlights Pay Per Click (PPC) Google Adwords Google Analytics Content Marketing Social Media Marketing Facebook, LinkedIn, Instagram ROI Reports MS Office Excel, Word, Powerpoint, Outlook PPC Bid Management Lead Generation Mobile Marketing Video Marketing SproutSocial Hootsuite Marin Software Drupal WordPress HTML Optimizely Landing Page Management A/B Testing Multivariate Testing Content Writing Blogging Experience Company Name City State Digital Media Buyer 03/2016 Current Oversees co-manages PPC campaigns across multiple search engine platforms three beauty school directory websites. Creates, implements, manages organic social profiles paid social campaigns (Facebook, Instagram, Twitter, Pinterest, etc.) strategies beauty school directory websites. Organizes creates monthly blog photo content social profiles blog site. Partners Creative Director create original content promote new brand across social platforms. Successfully increased brand awareness Instagram increased follower growth 400% within first month managing social account. Attends online local marketing seminars actively keep industry changes trends. Company Name City State Digital Media Buyer 11/2014 03/2016 Managed 10 different education clients' paid social media paid search accounts across multiple platforms. Effectively budgeted managed $500,000 per month client money implement throughout search social campaigns. Consistently hit client lead goals CPI goals month client's given budget. Created delivered paid social paid search strategy performance reports clients senior management. Communicated directly client services team clients regarding account management performance. Company Name City State Sales Associate 06/2014 10/2015 Created managed social media accounts across multiple platforms. Helped increase brand awareness advertised product promotions current customers. Education Bachelor Arts Communication Business University Missouri City State Communication Business Skills account management, photo, budget, content, CPI, Creative Director, client, clients, Drupal, senior management, HTML, Internet Marketing, managing, marketing, Excel, money, MSOffice, Outlook, PowerPoint, Word, Page, seminars, strategy, websites, Content Writing

DIGITAL-MEDIA

CUSTOMER RELATIONS SPECIALIST Summary To obtain position company offers chance utilize call center customer service skills best ability. As well opportunity advancement competitive salary. I highly personable Call Center Representative experience Customer Service, Collections, Call Center Operations. Accomplishments Reached monthly sales goals several occasions. Experience Customer Relations Specialist January 2015 Current Company Name － City State Provide Honda clients resource register concerns, complaints, request assistance outlined owner's manual; ensure best possible outcome. Respond Client questions concerns provide solutions whenever possible professional, helpful, knowledgeable timely manner. Accurately capture document client information support Voice Client executive reporting program improvement. Customer Service Representative I April 2014 October 2014 Company Name － City State This Customer Service position receives processes calls customers, serves end-to-end point contact customers, resolves customer issues. Collaborates team customer service representatives meet overall call center objectives enhance customer service function exceed customers' expectations. Customer Service Representative August 2013 January 2014 Company Name － City State Received made outbound calls regarding title loans. Assisted customers making payments, provided payoff quotes, granted extensions due date changes. Explained loan contract simple interest loans work customers. Provided excellent customer service. Call Center Representative May 2012 August 2013 Company Name － City State Responded high volume inbound/outbound calls providing customers accurate account information. Process payments, transfer calls proper department, document account accurately timely matter. Provided excellent customer service. Customer Service Representative December 2010 March 2012 Company Name － City State Received inbound calls customers DirecTV satellite service assist setting orders move service new location/address. Assisted customers paying bills, account changes, tech support, billing questions, provide general information DirecTV. Upsold products services customer's eligible upgrade. Dispatcher March 2010 December 2010 Company Name － City State Dispatched service calls internal/external service contractors Starbucks Coffee Company regards servicing coffee machines break operational. Answered incoming calls technicians, checking in/out service calls, approving site limit increases following Starbucks store managers verify work completed issue resolved. Other duties include customer service data entry. Customer Care Rep February 2009 January 2010 Company Name － City State Received high volume incoming phone calls responded inquiries manner meets high quality, productivity performance standards. Sell upgrade company core products accordance company requirements customer needs, save customers disconnecting services whenever possible. Provided information regarding products services, billing, repair, collections respond types inquiries, Respond customer complaints professional manner; attempt resolve complaints successfully accordance established guidelines. Informed supervision/management unresolved complaints, Attempt troubleshoot customers service problems schedule field service calls necessary, schedule customer appointments accordance established procedures document customer transactions accurately ACSR. Teller April 2007 February 2008 Company Name － City State Under direct supervision, processes customer transactions within established guidelines. Identifies makes sales referrals, recommends alternate channels, cross-sells bank services products Wells Fargo partners, provides excellent customer service. Other duties may included safe deposit, merchant/vault, ATM processing, bonds coupons, foreign currency night drop. Service Specialist August 2005 March 2007 Company Name － City State I responsible assisting stranded motorist need roadside assistance fast paced call center environment, responding 200-300 calls average daily bases. Talk time last longer 2-3 minutes Also responding incoming member requests emergency road service, includes accurately recording event, effectively resolving member concerns appropriately setting member expectations accordance membership benefits. Other duties included selling memberships new members. Skills Type 50 wpm, MS word, dispatching, data entry, customer service, cashiering, sales, call center excel. Education High School Diploma General Studies Crenshaw High School － City State General Studies

AUTOMOBILE

SENIOR ACCOUNTANT Professional Summary Senior accountant completes accounting activities accuracy speed extensive experience full life cycle general ledger accounting Skills Aderant/CMS Excel QuickBooks Pro SQL Access Peachtree Hyperion Financial reporting US GAAP principles IFRS Bookkeeping Budget development Individual tax returns Essbase Work History Senior Accountant Mar 2006 Current Company Name City State Reconcile various balance sheet accounts limited cash liability accounts, including bank statements, purpose maintaining accuracy general ledger accordance cash, GAAP, various international tax legislative basis. Perform primary liaison function interim annual audits performed Deloitte. Perform assigned schedules interim annual audits. Assist auditors understanding firm's internal controls include revenue expenditure cycle. Review analyze journal entries original accounting source variance general ledger found, initiate discussions specialists accounts receivable, accounts payable, payroll, tax department resolve discrepancy. Review analyze international payrolls aspect income tax, local tax, consumption tax, fringe benefit deductions Seoul, Shanghai, Tokyo office upload Aderant/CMS posting general ledger. Analyze reconcile value added tax Vienna Seoul office Resolve currency fluctuation issues record gains/losses related currency exchange rates international offices firm using currency mode journal entries. Analyze expatriate expenditures monthly basis reported W-2 form. Prepare initial K-1 schedules filed tax department Prepare month-end various accrual journal entries including base wage, bonus, occupancy, prepaid property insurance, telecommunications, catering accruals. Prepare analyze expense allocations firm general local offices monthly basis. Review analyze inter-company transactions Seoul, Shanghai, Tokyo, Vienna office Prepare monthly financial statements, shared partners management firm. Assist translation various fixed asset invoices Seoul Tokyo office Asian offices' travel expense reports. Notable accomplishments: Found material misstatement prepaid property insurance first quarter '08 made prospective adjustments related general ledger accounts. Provided clarity Japanese payroll systems associated health, welfare, childcare allowance management made prospective adjustments related general ledger accounts. Accountant Jan 2005 Mar 2006 Company Name City State Maintain financial records accordance GAAP reported parent company investors. Analyze reconcile G/L accounts prepare semi-annual, end year B/S, I/S, statement cash flows Coordinate warehouse manager ensure daily shipping schedules. Communicate outside company's designated CPAs tax issues arise. Establish master employee payroll record file information entry payroll system. Receive compute hours, make deductions 401K, health insurance, adjustments thru Paychex Prepare loan applications maintain factoring arrangements A/R schedule. Assist training, guidance coordination accounts payable, accounts receivable, departments site personnel. Performed semi-annual inventory valuation. Financial Analyst Aug 2002 Jan 2005 Company Name City State Manage forecast funds Palm Desert National Bank sponsored 350 ATM terminals averaging 2.5 million weekly basis. Reconcile settle, act lead accountant Innobeta Systems, Inc., (affiliate Money Marketing, Inc.). Prepare monthly Profit Loss reports surcharge interchange. Analyze communication armor carrier expenses temporary M&A team member due diligence procedure ATM World Corp. Analyze processing costs network fees terms EFTs. Prepare audit work papers, confirmations documentation make audit efficient hold audit fees connection annual audit. Perform analysis general ledger accounts; prepared journal entries adjustments facilitate closings. Assist preparation full financial statements footnotes investors lenders. Review work staff operations assure certain daily procedures reconciliations performed routinely according policies procedures. Translate prepare documents pertaining defective parts ComNet ATM Series assembled distributed Nextran Industries, subsidiary company Chungho ComNet Co., Ltd. Consult private investors customer services. Education Bachelor Business Administration Accounting August 2002 TEMPLE UNIVERSITY City State Accounting Audit Project: "Identifying potential risks would impact audit Xerox Corp." Select Courses: Advance Accounting, Accounting Information System, Auditing Assurance Services, Taxation Interests World travel/Photography/Golf/Soccer/Movie/Fashion Certifications Certified Public Accountant, New York State, Date issued: 03/04/2015, License number: 117205 Additional Information Activities: Vice President, APS (Accounting Professional Society) Temple University, 2001 2002

ACCOUNTANT

SALES ASSOCIATE Summary Reliable punctual Sales Associate possesses excellent work ethic fifteen years retail. Areas expertise include inventory, cash management, exceptional customer service. Personable Customer Service Associate dedicated providing highest level customer service. Outgoing, efficient capacity multi-task. High-achieving Sales Associate offering extensive background customer service, sales, client relations merchandising. Self-directed self-motivated team player also works well independently. Accomplishments Consistently exceeded daily sales targets average $1200 sales day. Routinely helped many 200 customers day high-volume retail outlet. Received 5 "exceeds expectations" ratings performance reviews. Skills Cash handling accuracy Strong communication skills Organized Superb sales professional Time management Flexible schedule Detail-oriented Excellent multi-tasker Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management Experience Sales Associate 08/2018 03/2019 Company Name – City State Consulted long-term, new prospective customers understand needs propose ideal merchandise. Accurately prepared cash deposits $6000 zero discrepancies. Assisted managing day-to-day business operations, including selling various retail products explaining unique features educating customers proper application products. Warehouse Associate 05/2018 07/2018 Company Name – City State Duties included transferring packages boxes transport vehicles. Sort packages according designated areas. Cashier 08/2017 05/2018 Company Name – City State As cashier duties included assisting customers final purchases operate cash registers credit/debit card transactions. Cashier 06/2017 11/2017 Company Name – City State As Cashier duties included cash handling, credit/debit card payments, assist customers providing information, ensure clean orderly checkout area. Sales Associate 07/2016 11/2016 Company Name – City State Answered customers' questions addressed problems complaints person via phone. Opened closed store, included counting cash drawers making bank deposits. Helped customers select products best fit personal needs. Educated customers product service offerings. Offered exceptional customer service differentiate promote company brand. Kept showroom clean maintained neat, orderly product displays. Built customer confidence actively listening concerns giving appropriate feedback. Balanced needs multiple customers simultaneously fast-paced retail environment. Processed sales transactions accurately timely fashion. Sales Associate 02/2014 07/2016 Company Name – City State Processed sales transactions accurately timely fashion. Built maintained effective relationships peers upper management. Held team member accountable achieving brand performance goals. Offered direction gave constructive feedback motivate team members. Communicated store policy violations leadership team timely manner. Communicated information customers product quality, value style. Sales Associate 10/2009 02/2014 Company Name – City State Kept current market product trends effectively answer customer questions. Completed floor replenishment guarantee size availability promote customer satisfaction. Built customer confidence actively listening concerns giving appropriate feedback. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience. Offered exceptional customer service differentiate promote company brand. Opened closed store, included counting cash drawers making bank deposits. Kept showroom clean maintained neat, orderly product displays. Education Training Bachelor Science Community Health 1982 Oregon State University City State Coursework Business Management Coursework Business, Communications Organizational Psychology Continuing education Business Administration Hospitality Skills Cash handling accuracy Strong communication skills Organized Superb sales professional Time management Flexible schedule Detail-oriented Excellent multi-tasker Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management Work History Sales Associate 08/2018 03/2019 Company Name – City State Consulted long-term, new prospective customers understand needs propose ideal merchandise. Accurately prepared cash deposits $6000 zero discrepancies. Assisted managing day-to-day business operations, including selling various retail products explaining unique features educating customers proper application products. Warehouse Associate 05/2018 07/2018 Company Name – City State Duties included transferring packages boxes transport vehicles. Sort packages according designated areas. Cashier 08/2017 05/2018 Company Name – City State As cashier duties included assisting customers final purchases operate cash registers credit/debit card transactions. Cashier 06/2017 11/2017 Company Name – City State As Cashier duties included cash handling, credit/debit card payments, assist customers providing information, ensure clean orderly checkout area. Sales Associate 07/2016 11/2016 Company Name – City State Answered customers' questions addressed problems complaints person via phone. Opened closed store, included counting cash drawers making bank deposits. Helped customers select products best fit personal needs. Educated customers product service offerings. Offered exceptional customer service differentiate promote company brand. Kept showroom clean maintained neat, orderly product displays. Built customer confidence actively listening concerns giving appropriate feedback. Balanced needs multiple customers simultaneously fast-paced retail environment. Processed sales transactions accurately timely fashion. Sales Associate 02/2014 07/2016 Company Name – City State Processed sales transactions accurately timely fashion. Built maintained effective relationships peers upper management. Held team member accountable achieving brand performance goals. Offered direction gave constructive feedback motivate team members. Communicated store policy violations leadership team timely manner. Communicated information customers product quality, value style. Sales Associate 10/2009 02/2014 Company Name – City State Kept current market product trends effectively answer customer questions. Completed floor replenishment guarantee size availability promote customer satisfaction. Built customer confidence actively listening concerns giving appropriate feedback. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience. Offered exceptional customer service differentiate promote company brand. Opened closed store, included counting cash drawers making bank deposits. Kept showroom clean maintained neat, orderly product displays.

SALES

WATER RESOURCES SPECIALIST II Summary Well organized Water Resources Specialist II offering four half years experience permit writing, land use planning, development review. Serves Natural Resources Department lead assist Lummi Planning Public Works obtaining complying federal permits large development projects Lummi Indian Reservation. Experienced multiple project management, including coordination contractors, consultants, project managers, project engineers, agency representatives. Assists community members applicants understanding Tribal Codes Laws development requirements, including documentation issuance stop work orders land use permit violations. Conducts site visits performs assisted wetland delineations support development proposals permit review. Highlights Use Microsoft Access permit tracking documentation Ability use geographical positioning systems (GPS) support field investigations Use Geographic Information Systems (GIS) document present findings Knowledge Microsoft PowerPoint presentation software Skilled project management, record keeping, documentation Ability work multiple agencies professionals projects Ability interact communicate effectively public Highly organized detail oriented Accomplishments Permit writer storm water compliance officer busy natural resources department, consulting developing 100 permits per year supervising water quality monitoring program managing 7-10 storm water projects. Experience Water Resources Specialist II January 2012 Current Company Name City State Review, conduct site visits, consult, develop permit conditions, maintain records Land Use Applications received Lummi Planning Public Works Department. Includes coordination support wetland inventory update program evaluation development proposals impacts wetlands sensitive natural resources. Ensure federally permitted development projects comply permit conditions. Includes Storm Water Pollution Plan review approval, attendance regular project meetings, coordination contractors, project managers, project engineers, agencies, project file maintenance documentation. Supervision surface, marine ground water monitoring program associated Water Resources Specialist. Development project capacity changing program goals needs department community. Includes support field work operation boat water quality samples collected marine sample sites. Demonstrated ability write reports accurately reflect field conditions proven organize time effectively meet task objectives timely manner. Water Resources Technician III February 2007 January 2012 Company Name City State Coordinated implemented surface, marine groundwater quality monitoring program Reservation. Conducted data entry quality assurance quality control ensure collection high quality usable data. Assisted database programmer database development permit water quality programs. Maintained sampling equipment, ordered supplies communicated vendors. North Puget Sound Gypsy Moth Supervisor May 2005 November 2006 Company Name City State Advertised, recruited, hired, trained supervised six technicians trappers Washington State Gypsy Moth Program. Conducted meetings attended meetings State office Olympia. Performed planning quality assurance/quality control activities requiring long hours travel. Provided coaching mentoring technicians needed. Architectural Control Assistant March 2006 June 2006 Company Name City State Performed building plan submittal, review, record keeping. Served community members questions permit applications. Assisted preparing agendas meetings, conducting meetings documenting meeting minutes. Coordinated assisted Tree Subcommittee site visits. Education Bachelor Science Environmental Science Geology 2004 Western Washington University City State Conducted field studies determine water quality health streams, authored many written works, lab reports, policy memos, research papers, co-wrote Environmental Impact Statement. Prepared classroom presentations. Associate Science Freshwater Ecology 2002 Whatcom Community College City State Focus freshwater ecology streams identification macroinvertebrate assemblages. Skills A tenacious, courteous, diplomatic, professional self motivated individual requires minimal supervision.

AGRICULTURE

NEW CONSTRUCTION AFE MAINTENANCE MANAGER Summary 23 years Industry, 18 years Management Supervisory experience Shutdowns, T/A's, Project related work. Safety statistics projects always highest level. Proven track record Manager Supervisor managing variety construction teams projects <0.5 trir.="" my="" experience is="" within all="" complexes of="" the="" benicia="" refinery.="" extensive="" background="" in="" many="" areas="" of="" construction="" have="" given="" me="" the="" knowledge="" and="" skill="" to="" effectively="" function="" as="" the="" safety="" manager="" for="" the="" plant.="" recognized="" strong="" team="" leadership="" skills="" and="" relationships="" with="" contract="" groups,="" both="" union/non-union="" trades.="" my="" integrity,="" reputation="" and="" credibility="" as="" a="" leader="" our="" plant="" needs="" to="" influence="" safety="" processes="" and="" programs="" for="" the="" betterment="" of="" our="" workforce.="" i="" am="" a="" proven="" liaison="" between="" plant="" work="" groups.="" results-oriented="" manager="" that="" works="" efficiently="" and="" effectively="" to="" complete="" projects="" safely,="" on="" time="" and="" within="" budget.="" analytical="" nature="" and="" skills="" of="" predicting="" and="" vetting="" construction="" projects="" benefits="" the="" safety="" manager="" position="" i="" am="" applying="" for.="" self-starter="" with="" a="" positive,="" can-do="" attitude="" who="" is="" driven="" to="" learn,="" improve="" and="" succeed="" and="" "move="" the=""> Highlights Safety Plans Programs Strong Interpersonal skills Safety Standards Procedures Good Communication skills Excellent written/verbal skills Credible Leader, highest level Integrity Strong Team work, discipline, accountability, competitiveness, pride MS Proficient Strong Leadership abilities Excellent Execution abilities Resource allocation Budget Cost control Volunteerism/ Executing Crew Projects: Our crew big Adopt-A-Family, Giving tree community involvement projects. Some community projects Fisher House, Omega Boys Girls Club, Loma Vista Farms, Cruise Cause well Hooked A Cause name few. New Projects year working Solano County Food Bank. Accomplishments Building Organization handle 5 year tank plans Leveled current 5 year Tank plan Building 10 year strategic plan standardize reporting Instituted 3 week look aheads leveling manpower head count control, resulted significant cost control measures. 2008-2010: Managed Off-Site Battery Limits Projects, included site clearing construction four new units within Valero Benicia Refinery. I Operations Supervisor vast track record running safe successful T/A's previous 10 years. Volunteered take lead role team player, improve knowledge experience, trained position, managed may T/A's, squats previous unit emergencies. Handled large workloads success. Previous T/A management head counts (200 employees). Effectively managed construction crews various trades VIP Project head counts 500 construction employees, supervisors managers parallel. Executed work managing supervisors VLO/Eichleay/Harvest Eng. To successfully complete project. Systematically closed projects per refinery standard procedures/ turnover packages. The project began included following Safety: Standardized Site Safety Plan. The Safe Plan template designed ramp follow VIP Project schedule/headcount. Safety Plan encompassed VIP OSBL Project, Butamer ISBL Project, FBS OSBL/ISBL Project, provisions new H2 plant. Safety Teams project utilized plan help ensure Safety construction crews Construction: Successfully managed Outside Battery Limits (OSBL)/ Inside Battery Limits (ISBL) projects, FGS OSBL, Utilities Upgrades, H2 unit prep. Volunteered assume role Butamer Mechanical Coordinator (ISBL), workload lightened up. Already heavily involved construction phases projects, familiar crews coming board, made sense Successfully managed Union Non-Union crews jobsite without mentions strikes Experience Company Name City State New Construction AFE Maintenance Manager 02/2015 Current Effectively directs Safety Health program processes work group. Leads weekly relevant Safety Meetings Contractors Employees ensure top approach. Maintains top performance Safety VPP Football Program Working develop Project Manager's Capital help improve execution Strong effective Liaison Operations, Project Engineering Construction Team. Produced evergreen tank plan get us back compliance 4 years. Producing 10 year strategic plan effective efficient budget controls Manages 7 employees, providing mentoring promote career paths upward movement Maintains Environmental compliance Participates Constructability Model reviews Participates bidding process, job walk-downs awarding contracts various contractors. Manages Construction schedule activities, manpower loading, resource loading Participates Forecasts, Budget Reviews, Cost control, Efficiencies Accepted New Contractor reviews Lead minimize double work amongst Managers Performing contractor reviews increase number specialty contractors tank plans Company Name City State Operations Superintendent 07/2011 02/2015 Managed plants Operations ensure remained target rates Maintained safe, stable reliable operations/ operating envelopes. Maintained environmental compliance Managed 40-50 employees shift. Provided mentoring developing employees. Trained 2 S/S step ups, working 3rd. 4th 5th line. Crew development whole far peer work groups. CBO's progressing better average rate well new OS's. Crew 4 embraced new organizational structure worked hard promote amongst peers. Certified Qualified Individual area Oil Spill Response. Experienced On Land/ Water Division Leader, Situation Control Leader, Planning Section Deputy, planning Section Chief Positions. Assumed Incident Commander Role refinery emergencies. Implemented Refinery Clean Sweeps housekeeping amongst crews. Completed OS Manual update, S/S sign package upgrade Implemented Crew tool box program. Company Name City State Operations Supervisor 11/2010 07/2011 Backfilled Team 3 OS OS planned TA drafted PS TA 4Q2010. Company Name City State New Construction Mechanical Coordinator 04/2008 11/2010 Built implemented site safety plan VIP Project. Managed construction deliverables area. Created/ extended/ tracked MOC's ensure compliance. Hired Mechanical Supervisors assist OSBL workload. Developed employee work schedule/ vacation schedule/ EPR's. Completed participated safety, constructability, feasibility, progress, update meetings Exposed bidding process, job walk-downs awarding contracts various contractors OSBL work. Participated Constructability Model reviews (FGS/ Goggle Valves/ Ducting) Managed Construction schedule activities, manpower loading, resource loading. Strong effective Liaison Operations, Project Engineering Construction Team. Implemented Budget Reviews, Cost control, Efficiencies Ensure QA/QC responsible areas Refinery/ Construction standards Directed civil work sites. Zero recordable injuries projects. Company Name City State Step Up Operations Superintendent 06/2006 07/2008 Began Training 05' qualified 06'. Backfilled S/S's vacations, special projects T/A's Developed overall Refinery knowledge stepping Education High School Diploma Industrial Maintenance Mechanic De Anza High School City State US High School Diploma- Industrial Maintenance Mechanic De Anza High School- El Sobrante, CA, USA Professional Affiliations Active Fire Dept. member -2012, Honorary Member Present Certifications Emergency Response Active Fire Dept. member 2000-2012, Honorary Member Present Safety Officer Incident 100, 200, 300 700 courses Strategy Tactics Advanced Fire FightingFoam school Wild Lands Fire Fighting Rope Rescue 1- Advanced Specialty Rope Schools Qualified Haz Mat Technician Qualified operate various Fire Fighting Apparatus/ Equipment Certified many Emergency Response courses Competed IRTS Competition 2000 2002 (High Angle rescue) Rope 1 Rescue Qualified Certified Qualified Individual area Oil Spill Response. Certified Qualified Individual (Oil Spill Response) Experienced On Land Water Division Leader, Situation Control Leader, Planning Section Deputy, planning Section Chief Positions Skills Site Safety Safety Standards, Site Assessments, Liaison, Operations, Environmental Compliance, Mentoring, Site Assessments, Budget Forecasts, Construction Schedules Integration, Contracts, Cost Control, QA/QC, Emergency Response, Leadership Skills, Proactive Problem Solving, Self Motivated, Team Building, Team Player, Excellent Written skills, Industrial Maintenance.

CONSTRUCTION

INFORMATION TECHNOLOGY (INTERNSHIP) Summary MBA graduate specialized Business Management industries institution crosses fields healthcare, IT compare optimal practices major players. To obtain analyst position, utilize professional Skill Knowledge business. Preferably business analyst. Skills Language: Chinese, English Japanese Professional Skills: Microsoft Office, Excel, Power Point, Word, Outlook, SQL, Adobe Suit, Flash, Photoshop, Illustrator, 3D Max Others: PHP, Java, C#, Visual Basic, HTML, Cording, Programming, Customer relationship management (CRM) ERP System, RFID, E-Commerce, Electronic Product Code (EPC) Financial Accounting, Human Resources, (HR) Business Marketing, International Trade (Import Export) App Development SEM, analysis, QMS Statistics, Healthcare. Experience July 2014 September 2014 Company Name City State Information Technology (Internship) Examined problems users systems. Worked different stations hospital, including:ER, Registration, Pharmacy, Central Sterile Supplies Department (CSSD), Medical Supplies store room. September 2013 December 2015 Company Name City State Business Analyst Worked Tourism Bureau publish "Taiwan Hot Spring Voucher" order promote Taiwan. Generated 3K followers Facebook Fan page within 3 months Built designed official website. May 2012 January 2015 Company Name City State Chief Executive Officer Expand five new business sites, two located large- scale department stores country Planned cultural events, including Simple Life Festival Taipei Shanghai China. Launched limited edition custom dress bloggers, created record sales. 100 customer dresses sold within 4 hours. Increased sales 25% two quarters. September 2011 June 2013 Company Name City State Campus Youth E- Service Volunteer Planned summer winter camps kids lack educational resources. Team lead Recorder Education 2016 Metropolitan State University City State USA Business Administration Management MBA Master Business Administration (MBA) International Trade Organizational Behavior Finance Accounting GPA 3.7? 2015 National Taipei University Nursing Health Science City State Taiwan Information Management Bachelor Science Bachelors Information Management Information Technology ERP (Enterprise Resource Planning) Recruited Top 3 Schools based Academic Achievement 2015 Global Language Institute City State USA English English Dialect Language Excelled English Write,Read Speak English Chose Graduation Speaker Classs GPA 3.4

INFORMATION-TECHNOLOGY

INVESTMENT BANKING SUMMER ANALYST Skills Java, C+, Python, App development Experience INVESTMENT BANKING SUMMER ANALYST May 2013 August 2013 Company Name － City State Advised $1.2B sell-side M&A deal, completed buy-side M&A screen, contributed 11 total project teams Drove financial analysis sell-side M&A deal, built levered model projecting operations, financing returns Completed 3 subsequent model iterations built sensitivities; coded Excel macros improve client experience Communicated clients, partner banks, Goldman leadership create investor materials facilitate deal processes Performed M&A screen $20B client, designed 7 quantitative screen criteria ranked 30 potential targets Built accretion-dilution mini-combo model flexible architecture facilitating numerous targets premium scenarios Read equity research 10-Ks create profiles, perform sum-of-the-parts valuation, write growth commentary. FINANCE RESEARCH ASSISTANT May 2012 May 2013 Company Name － City State Analyzed SEC filings assess target company valuations strategic buyers compared financial buyers Reviewed 300 takeover auction background, identifying data points calculate takeover premiums paid Systemically organized information using Excel facilitate data analysis research Reviewed final paper previous, relevant topic, provided content conceptual improvements. SALES CLERK May 2011 August 2011 Company Name － City State Advised customers completed sales Increased sales earnings 20% Junior's Department period June August Named "Employee Month" recommendation customers friendly helpful service (July). Company Name Summary company industry well known; provides context job (good starting place company's mission statement). Responsibilities. Action; impact. Action; impact. Action; impact. COMPANY CITY, STATE POSITION MONTH, YEAR MONTH, YEAR Responsibilities. Action; impact. Action; impact. COMPANY CITY, STATE POSITION MONTH, YEAR MONTH, YEAR Responsibilities. Action; impact. Action; impact. Education Training Bachelor Degree MONTH UNDERGRADUATE SCHOOL － State 4.0 Bachelor Science Aeronautical Engineer MAY 2015 UNITED STATES AIR FORCE ACADEMY COLORADO － City State Aeronautical Engineer MAY 73/4.0 3.67/4.0 Introduction Finance Theory, Probability Statistics, Multivariable Calculus, Thermodynamics I II Roslyn Schulte Memorial Scholarship: awarded rising college junior demonstrated leadership social responsibility London School Economics Study Abroad Program Spring 2014 COLORADO ACADEMY DENVER 4/4.0 3.8/4.0 SAT: 2350/2400 Class 2011 President, National Society Collegiate Scholars, Varsity Volleyball Captain Personal Information Summary organization purpose well known; provides context job (good starting place organization mission statement). Responsibilities. Action; impact. Action; impact. ASSOCIATION CITY, STATE POSITION MONTH, YEAR MONTH, YEAR Responsibilities. Action; impact. Interests CADET FOR A DAY, INC. COLORADO SPRINGS, CO FOUNDER/PRESIDENT NOV 2011 PRESENT Founded direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students United States Air Force Academy "cadet day" experience; exposes students engineering school opportunities Built organization structure, lead executive team special initiatives department; fundraised $56K annual budget Monitor non-profit compliance, write deliver grant presentations, speak publically organization experiences Languages Language (fluent) Language (conversational) Skills C+, Calculus, content, client, clients, data analysis, Economics, equity, Finance, financing, financial, financial analysis, French, Java, leadership, macros, materials, Excel, pick, processes, Python, Read, research, sales, SAT, Spanish, Statistics, strategic, Technical Training, unique, valuation Additional Information LEADERSHIP ACTIVITIES ORGANIZATION CITY, STATE POSITION MONTH, YEAR MONTH, YEAR Summary organization purpose well known; provides context job (good starting place organization mission statement). Responsibilities. Action; impact. Action; impact. ASSOCIATION CITY, STATE POSITION MONTH, YEAR MONTH, YEAR Responsibilities. Action; impact. Achievements: Any recognition, awards, honors Interests: Include interests LEADERSHIP ACTIVITIES CADET FOR A DAY, INC. COLORADO SPRINGS, CO FOUNDER/PRESIDENT NOV 2011 PRESENT Founded direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students United States Air Force Academy "cadet day" experience; exposes students engineering school opportunities Built organization structure, lead executive team special initiatives department; fundraised $56K annual budget Monitor non-profit compliance, write deliver grant presentations, speak publically organization experiences Interests: Volleyball, CrossFit, World Cup

BANKING

SALES Executive Summary Twenty years experience aspects sales/marketing management Focused, goal profit-oriented. Proven track record sustainable growth existing market, development business new markets. Effective organizational, communication, technical, leadership, personnel training/development, public relations skills. Established reputation professionalism, taking initiative, productivity, dependability, attention detail, teamwork enthusiasm Motivated results-driven Consistent high sales achiever. Proficient use Microsoft Windows/Office XP, (Word, Excel, PowerPoint) Internet. Professional Experience sales January 2011 Current Company Name － City State Responsible developing relationships purchasing agents, engineers, architects. Negotiate secure sales, developing existing accounts acquiring new account business. Prospect new customers call existing client accounts; provide informative presentations products; show catalogs; make recommendations; quote negotiate prices/payment terms; submit proposals; secure purchase order agreements; initiate additional sales telemarketing. Branch Manager January 2009 January 2011 Company Name － City State Develop leads maintain viable network business contacts prospective clients consistently meet assigned sales quotas. Review analyze policy procedures view toward enhancing sales productivity, efficiency quality performance. Developed implemented strategies improve branch operations, staff competency productivity. Establish relationships, educate, service, maintain manage approximately 100 accounts. Trained, motivated, assigned supervised performance support staff. Consistently ranked #1 sales gross dollar profitability company, ranked "top 2%" corporate sales performance. Sales Representative January 1997 January 2009 Company Name － City State Market, promote develop outside counter sales high-end plumbing, electrical lighting fixtures architects, commercial contractors/residential builders Charleston Trident area. Setup new client accounts billing purposes; write submit orders manufacturers; coordinate delivery schedules; provide follow-up customer service; resolve customer billing issues. Assist walk-in customers inquiries/selections, including researching special order requests, setting new accounts registering customers' sales purchases payment transactions. Participate (team effort) merchandising visual displays maintaining 8,000 sq/ft showroom (point sale) spaces kitchen, bath, electrical/plumbing products, including major appliances. Establish relationships, educate, service, maintain manage approximately 50-60 accounts. Receive ongoing training phases business operations, including product lines, marketing sales techniques, showroom merchandising, customer service distribution support efforts. Contributed developing sales revenue excess $20.4 million 2006 FY, 29.4% Consistently ranked #1/#2 sales gross dollar profitability branch, ranked "top5%" corporate sales performance (out 600+ sales reps, nationwide). Education Bachelor Science Business Administration 1995 The Citadel, The Military College South Carolina － City State US Bachelor Science: Business Administration 1995 The Citadel, The Military College South Carolina, Charleston, South Carolina Presentations Prospect new customers call existing client accounts; provide informative presentations products; show catalogs; make recommendations; quote negotiate prices/payment terms; submit proposals; secure purchase order agreements; initiate additional sales telemarketing Skills Sales, Sales Representative, In Sales, Corporate Sales, Operations, Sales And, Accounts And, Accounts For, And Sales, Billing, Business Operations, Customer Service, Developing Sales, Kitchen, Lighting, Marketing, Merchandising, Million, New Accounts, Of Sale, Plumbing, Point Of Sale, Receptionist, Retail Sales, Sales Of, Sales Purchases, Sales Reps, Sales Revenue, Sales Techniques, Training, Outside Sales, Clients, Leads, Sales Quotas, Buying/procurement, Existing Accounts, New Account, Proposals, Purchasing, Sales Through, Telemarketing, Excel, Marketing Management, Microsoft Windows, Of Sales, Office Xp, Powerpoint, Public Relations, Sales/marketing, Word

SALES

COMMITTEE MEMBER Executive Profile Result driven professional experience working local state government agencies. Organized skilled financial management, customer service, conflict resolution, EEO matters, contract negotiation, grant writing, Homeland Security. Proficient government, private sector, ordinances, rules, laws. Exemplary ability lead teams cultivating productive work atmosphere, resource management, meeting external/internal deadlines. Ambitious professional offering outstanding presentation, communication cross-cultural team management skills. High-energy, results-oriented leader team player work ethic. Skill Highlights Customer Relations Problem Resolution Leadership/communication skills Public Relations Project Management Strategic Planning Contract Negotiations Performance Analysis Core Accomplishments Project Management: Initiated Brothers' Keeper Program resulted multi-year private government grant funding. Human Resources: Spearheaded new recruitment training program increased retention employees. Staff Development: Launched well-received program professional development courses staff conjunction Commonwealth Pennsylvania Municipal Police Officers' Training Commission. Professional Experience Company Name January 2016 Current Committee Member City State Works facilitate citizen participation planning implementation Durham Community Development Block Grant Program (CDBG). Ensures decent affordable housing city services provided vulnerable communities. Collaborate local, state, federal officials create jobs expansion retention businesses Durham. Company Name August 2015 Current Correctional Officer City State Supervise inmates close custody (death row, lock down, mental health) housing units, segregated administrative punitive measures; instruct inmates housekeeping sanitation; supervise issuance clothing personal effects inmates. Oversee periodic patrols quarters work areas initiate counts inmates regular irregular intervals. Maintain control discipline including use physical restraint restraining devices; prevent introduction contraband institution/unit. Company Name October 2009 April 2013 Sr. Police Officer/Field Training Officer (FTO) City State Assumed first line supervisor duties patrol squad presence and/or absence lieutenant. Administered completed performance evaluations; reviewed officers reports daily activity logs accuracy, completeness essential elements. Patrolled assigned areas foot and/or motor vehicle control traffic, prevent and/or deter crime arrest violators. Issued warnings and/or citations motor vehicle operators violations Commonwealth Pennsylvania Motor Vehicle Laws observed. Company Name March 2007 July 2011 Program Coordinator/Case Manager City State Maintained confidentiality compliance HIPPA laws, organizing case records providing assistance clients appropriate documentation; worked closely local state social services agencies. Assessed functional, social, psychological, environmental, financial needs clients. Structured managed cost-effective, comprehensive plan meet housing, living, and, social service's needs client, implemented short- term living plan would help assist worked towards total independence. Company Name December 2005 March 2007 Sr. Mental Health Case Manager City State Provided high-quality mental health educational services children adolescents special learning, social adjustment, dependency behavioral health needs. Company Name February 2002 August 2007 Sr. Police Officer/Anti Crimes Unit City State Initiated drug interdiction organized crime investigations. Effected many arrests result investigations illegal drug organizations, collection physical scientific evidence, interviewing confidential informants, interrogating suspects led confessions. Company Name November 2004 March 2006 Mental Health Technician City State Reviewed patient charts treatment history compliance issues Joint Commission Accreditation Health Care Organizations (JCAHO). Promoted maximum cognitive, social, behavior, emotional development patient assigned me, expedient efficient manner. Company Name April 1990 September 1996 Police Officer City State Member Tactical Response Unit, responsible making forcible entries effect safe execution warrants. Served Commonwealth Pennsylvania Office Attorney General Drug Elimination Task Force. Company Name January 1989 March 1991 Criminal Investigator City State Initiated several undercover sales purchases United States Food Coupons. Prepared detailed reports United States Attorney Eastern District Pennsylvania prosecution. Drafted federal Affidavit's Probable Cause U.S. Attorney Eastern District Pennsylvania. As result investigations, defendants found guilty violating U.S. Food Stamp Act (7 U.S.C.2024). Education North Carolina Central University 2016 Select One Master Public Administration Master Science Information Science MPA/MIS City State Dual Master's Degree Public Administration Information Science (Strategic Information Management). Coursework: Public Policy Administration, Economic Consequences, Urban Issues Public Administration, Administrative Law, Principles Public Administration, American Government, Intergovernmental Relations, Human Resource Management, Information Systems Organizations. Kaplan University 02/2013 B.S. Legal Studies Legal Studies City State GPA: Dean's List Honors *The National Society Collegiate Scholars *Recipient Accelerated Scholastic Scholars Scholarship Kaplan University Accelerated Scholastic Scholars Academic Achievement Award Charlotte School Law City State Coursework: Torts Liability 1 2, Legal Writing, Lawyer Practicing (LP), Professional Responsibility, Ethics, Civil Procedure Problems Practice United States Dept. Justice Deoxyribonucleic Acid (DNA) Initiative Training Forensic DNA Officers Court Law 10 Legal Guide Forensic Expert Advanced Emerging DNA Techniques Technologies DNA Amplification Forensic Analysts Communication Skills Report Writing Courtroom Testimony Forensic Analysts Crime Scene DNA Basics Forensic Analysts DNA Extraction Quantization Forensic Analysts Collecting DNA Evidence Property Crime Scenes Federal Bureau Investigation (FBI), Training Division's Office Technology, Research, Curriculum Development (OTRCD): National Intelligence Awards Bravery Commendation 1994, 1995, 2001, 2002 Valor Commendation 1993, 1994, 2002 Unit Commendation 1993, 1995 Professional Affiliations City Durham Citizens Advisory Committee American Bar Association (Student Member) International City/County Management Association (ICMA) Council Legal Education Opportunity (C.L.E.O.) National Conference State Legislatures National Association Advancement Colored People (NAACP) The Most Worshipful Prince Hall Grand Lodge Maryland Jurisdiction, Inc. Skills Team Leadership Departmental Operations Leadership Time Management Training Development Conflict Resolution Negotiations

AGRICULTURE

LIBRARY EDUCATIONAL AIDE Summary To obtain administrative assistant position I apply 10 years customer service, gift multitasking, professional experience provide team high quality consistent supportive experience. Highlights Competent reliable professional, committed top quality work Organized multitasking person Resourceful solving problems, maximizing resources, leading, delegating negotiating Collaborate easily co-workers work well independently Possess excellent communication inter-personal skills Perform effectively despite sudden deadlines changing priorities Proven ability identify, analyze, solve problems Highly reliable self-starter; counted complete assignments manage projects Planner, sets goals, meets deadlines Experienced customer relations Self-motivated; able learn initiative Excellent record dependability reliability Versatile multi-skilled person Relates easily levels co-workers customers Excellent verbal written communication skills 10 years' experience working customer service industry Entrepreneur skills; forward thinker, always trying improve things determine functionality Hard worker, quick learner, ability assume responsibility Work well pressure part team Responsible, resourceful, able implement change policies Efficient, supportive flexible Ability work fast-paced, intense environment smoothly A visionary creative person Meticulous worker; attentive quality detail oriented Able willing assist co-workers, supervisors, clients cooperative manner Committed providing total quality work Dependable employee common sense variety skills Work well pressure meet deadlines Work cooperatively wide range personalities Proven ability gain customer's confidence trust Experience Library Educational Aide August 2015 Current Company Name － City State Green Valley Elementary North Ridge Elementary Teaches students locate media library, empowers students responsible individual library needs Checks library accounts staff, parents, students Organizes books, keeps clean workspace process daily shelving needs library Assist individual needs entire school. Office Manager/ Program Director April 2014 Current Company Name － City State The dojo I work sold new owners 2015; I stayed board new owners improved many areas business. The biggest improvements I made things save money. The martial arts school I work used website charged $300 month information needed therefore waste money. I came house system. I identified information (tuition, attendance, rank, student's info etc.) needed daily basis, get information quickly. I simply used excel program, came sheet class modify easy use anyone. We access information need quickly timely; without paying website. We paying lot internet phone. I called around verified price contract commercial account. I able negotiate great price bundle services. We sell lot merchandise martial arts gym. I set new whole sale accounts; equipment uniform needs. I researched pricing equipment, uniforms office needs (ink, paper, paper towels) modified suppliers. I able establish new relationships new pricing. The dojo relocated 2016. When took new space; I planned everything. The bathroom remodel I came complete redesign ,some construction, I actually myself. I handled every aspect moving one location new location. In time limit 14 days, moved opened doors new location; Christmas/New Year Holiday. Since working ATA, I revised way communicate students parents. I updated facebook web page, came monthly newsletter, put place announcement board, update webpage bi-weekly. I planned executed new rank testings, tournaments, birthday parties, planned company events entire year advance. I increased customer satisfaction supported customers areas conflict resolution tuition issues, problem solved cancel hold policy, resolved turnaround time merchandise orders, clarified rules equipment requirements writing revamped leadership program. I manage new student recruitment, marketing needs, student registration, community outreach, parent communications, staff management, ordering supplies, bookkeeping, upgrade selling, receiving payments Improved family parent relations school. I created implemented new schedule, new calendar events, worked closely owners design publish company's website Handles record keeping (testing, contracts, tuition payments, inventory). Children's Ministry September 2009 May 2013 Company Name － City State Created warm welcoming environment children, staff parents. Helped maintained employees volunteer's schedule. Lead worship time, small group discussions, children's activities. Sales Associate June 2007 November 2009 Company Name － City State Increased sales productivity, well as, guest service utilizing different methods communications. Established organized system daily needs answering emails, fax phone calls. Learned essential business management skills learning complex computer system handling site visits clients customers. Team Lead Specialist October 2004 December 2006 Company Name － City State Managed electronics department handled exchanges, returns, purchases, customer service, complaints, building displays, inventory managing back stock. Managed team employees peak off-peak seasons included training. Education English Journalism 2004 University Of New Mexico － City State English Journalism General 2000 New Mexico State University － City State General High School Diploma 2000 Mayfield High School － City State Educational Aide Certification 2015 Skills computer knowledge, conflict resolution, contracts, clients, customer satisfaction, customer service, electronics, Email, fax, ink, inventory, leadership, management skills, managing, marketing, access, excel, money, office, power point, publisher, word, newsletter, peak, pricing, receiving, record keeping, recruitment, selling, sales, staff management, phone skills, phone, upgrade, website, web page

ARTS

CITY CARRIER ASSISTANT Professional Summary A results-oriented, service-driven psychology professional analytic problem solver capable insightful decision making. A skilled troubleshooter able synthesize disparate pieces data, draw meaningful conclusions, execute concise implementation plan. An astute project manager also function efficient team leader also operate team player demonstrating common sense, working effectively highly pressurized workplace settings filled shifting priorities tight time-frames. An influential consensus builder possessing finely honed interpersonal ability proven record exhibiting personal integrity organizational levels. Skill Highlights Microsoft Office Suite (Word, PowerPoint, Outlook Excel), SPSS (Research Data), Public Relations, Crisis Management, Relationship Building, Project Management, Customer Service, Quality Consciousness, Attention Details. Professional Experience September 2014 Current Company Name City State City Carrier Assistant Established long-term customer relationships prompt courteous service. Operated motor vehicles safe efficient manner. Met surpassed productivity targets quality standards. Obtained signatures needed complete process paperwork timely manner. Handled merchandise accordance product handling standards. Loaded unloaded merchandise stores vendor locations.. January 2014 Current Company Name City State Event Ambassador Developed professional sustainable relationships adult youth clients. Promoted events before, scheduled timeframe. Attended client events assisted setup, cleanup presentations. Remained engaged clients event attendees assist questions concerns. Applied counseling, crisis management and/or protective services needed. October 2013 December 2013 Company Name City State Stock Clerk Selected products specific routes according pick sheets. Unloaded, picked, staged loaded products shipping. Transported goods racks, shelves vehicles. Worked rapid pace meet tight deadlines. May 2012 August 2012 Company Name City State Sales Assistant/ Cashier Enforced company policy demonstrated integrity facilitating cash credit transactions ensuring smooth daily operation. Generated sales revenue engaging customers sales floor demonstrating knowledge store discounts, promotional programs positively contributing company;s profitability good will. Replenished floor stock processed shipments ensure product availability customers. May 2009 August 2011 Company Name City State Stock Clerk Displayed advertising signs visuals merchandise attract customers promote sales. Stocked shelves merchandise inventoried items reordered replenished. Answered customers' questions merchandise advised merchandise selections. Safely operated manual electric pallet jacks. Praised management fast efficient worker, requiring little supervision. Broke heavy pallet loads cases, boxes bags. May 2008 August 2008 Company Name City State Cashier/Host Greeted seated guests timely manner, provided assistance servers. Accurately operated cash registers POS transactions cash credit. Maintained awareness promotions advertisements; practiced suggestive selling. Accurately recorded orders partnered team members serve food beverages exceeded guests' expectations. Cleaned maintained beverage area, display cases, equipment, order transaction area Education Training May 2014 Morgan State University City State USA Psychology Bachelor Science Psychology 2008 Hillside High School City State Diploma High School Diploma Interests Morgan State Varsity Football Defensive End (DE) Fall 2012 ­ Agape Family Worship Center Member Volunteer Spring 2000 Present Skills Active Directory, advertisements, advertising, cash registers, Hardware, counseling, credit, crisis management, client, clients, Customer Service, Information Systems, merchandising, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Networking, POS, presentations, Project Management, Psychology, Public Relations, Quality, Relationship Building, Research, retail, selling, sales, servers, SPSS, Statistics Affiliations Achievements Mae P. Claytor Conference Research Conference 2014 Morgan State Varsity Football Defensive End (DE) Fall 2012 ­ Spring 2013 Agape Family Worship Center Member Volunteer Spring 2000 Present

PUBLIC-RELATIONS

TEACHER Skills charts, Excellent communication, conferences, Conflict resolution, Critical thinking, focus, instruction, instructional design, Lesson planning, Managing, meetings, office, problem solving, processes, progress, Teacher, Teaching, time management, written Experience Teacher August 2004 March 2014 Company Name － City State Teacher develops curriculum child's biological, cognitive socio-emotional processes mind. Committed healthy maturation every child involved. Teacher August 2002 June 2004 Company Name － City State Coordinated parent-teacher conferences school year. Took numerous backstage role is, including running lights, crew box office. Completed filed necessary paperwork classroom activities, including meal count sheets and. attendance logs. Planned implemented creative lessons accordance district, county, state federal guidelines. Observed evaluated students' performance, behavior, social development physical health. Teacher August 1997 June 2002 Company Name － City State Established daily routines easy children follow. Gave one-on-one attention children maintaining overall focus entire group. Identified signs emotional developmental problems children reported parents. Monitored students' educational progress individual charts files. Addressed behavioral learning issues parents daycare management. Teacher August 1996 June 1997 Company Name － City State l Fostered reasoning problem solving active exploration games activities. Monitored students' educational progress individual charts files. Worked interdisciplinary team members evaluate children's progress recommend appropriate. learning plans. Gave one-on-one attention children maintaining overall focus entire group. Established daily routines easy children follow. Used classroom observations create written assessments student performance. Organized facilitated monthly parent support group meetings. Nurtured supportive learning environment often used model classrooms. Education Training Master Science Instructional Leadership Early Childhood Education 2008 Tennessee Technical University － City State Instructional Leadership Early Childhood Education Bachelor Science Early Childhood Education 1996 Georgia Southwestern University － City State Early Childhood Education Valdosta State University － City State

TEACHER

VICE PRESIDENT, CORPORATE FINANCE Summary Accomplished healthcare finance executive demonstrated ability deliver mission-critical results complex rapidly changing environments. Skills Balance Sheet Risk Management Contract Negotiations Treasury Management Technical US GAAP Accounting Proficient Board Communications Multi-disciplinary Team Lead Experience Vice President, Corporate Finance 10/2015 Current Company Name City State Responsible various consolidated corporate departments provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax treasury services health system components, including acute-care hospitals, post-acute care facility, faculty physician group, multiple benefit plans various for-profit not-for-profit joint ventures. Served staff Audit Compliance Committee Board responsible governance committee Served staff Investment Committee Board responsible governance Committee Managed external audit consolidated financial statements organization, components, employee benefit plans Managed tax structure, tax compliance filings, monitoring tax exempt status compliance IRC 501r requirements hospitals Led created offering statements multiple tax exempt bond financings, achieving $15 million economics savings refinancing existing debt Led $41 million new market tax credit financing construction new Neurosciences Institute facility Led bond ratings presentations 5 successful continuous upgrades 5 years Managed debt compliance enterprise obligated group reporting Directed ongoing risk mitigation efforts defined-benefit pension plan obligation, including plan design changes leading freeze al participants additional funding, including $50 million funding September 2016 Led successful selection change outsourced Chief Investment Officer complete turnover $400 million investment portfolio Responsible various external vendor relationships including audit, tax, actuarial, banking, merchant processing, custodial, investments, bond holder relationships ongoing evaluation requests proposal services ​ Vice President/Controller 04/2012 09/2015 Company Name City State Responsible various consolidated corporate departments provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax treasury services health system components, including acute-care hospitals, post-acute care facility, faculty physician group, multiple benefit plans various for-profit not-for-profit joint ventures. Successfully led series tax restructurings entities within health system conjunction in-house general counsel streamline structure health system create efficiencies administration compliance filings IRS. Led created offering statements multiple new money tax exempt bond financings. Led due diligence accounting acquisition faculty practice plan assets clinical operations. Led ongoing integration efforts faculty practice plan streamline finance operations, simplify debt structure, centralize treasury services, ensure consistency timeliness financial information Expanded bench strength Corporate Finance team re-establishing role Corporate Controller creating capacity Vice President, Corporate Finance role assist CFO strategic operations Corporate Controller 12/2006 04/2012 Company Name City State Responsible various consolidated corporate departments provided accounts payable, accounting, financial reporting, non-patient billing, tax treasury services health system components, including several acute-care hospitals, post-acute care facility, multiple benefit plans various for-profit not-for-profit joint ventures. Successfully aided negotiations financial terms resulting multiple financial settlement agreements surrounding departures multiple hospitals joint operating agreement governance structure health system 2007 2010. Successfully negotiated managed multiple transition service agreements multiple hospitals spanning three months three years resulting departure hospitals health system joint operating agreement 2007 -2010. Managed successful accounting external audits health system financial organizational restructuring health system. Managed reorganized corporate finance team various times throughout restructuring health system. Managed multiple liability payoffs health system including tax exempt debt payoffs, pension spin-offs, medical malpractice liability run-outs financial restructuring health system. Actively participated reorganization health system affiliation academic sponsor relation appropriate accounting treatment led tax restructuring health system. Acted lead staff inaugural tax exempt debt issue rating process external agencies restructured legal entity 2010. Managed accounting financial reporting new construction operations large community hospital. Audit Professional 08/1997 12/2006 Company Name City State Responsible various financial audits retail, manufacturing, investment management, academic medical centers, healthcare, higher education non-profit entities. Also responsible multiple due diligence assessments mergers acquisition consulting practice firm. Trained staff nationally audit methodologies, accounting guidance audit software continuing education seminars. Prepared reviewed financial statements private public companies, including multi-location consolidations. Researched accounting issues concluded proper accounting treatments disclosures. Performed supervised projects assessing internal control reliability effectiveness, including companies subject Sarbanes-Oxley Act. Acted lead senior large multi-national restatement audit surrounding proper lease accounting. Acted lead manager large multi-state restatement audit undergoing significant SEC investigation. Supervised evaluated audit staff ranging one twenty-five individuals. Participated national committees design create audit programs not-for-profit higher education industries. Prepared coordinated audit budgets, forecasts billings. Actively participated recruitment efforts interviews potential hires enrolled nationally identified strategic business schools. Presented continuing education seminars local business groups university accounting cirriculum. Education Training Bachelor Science Accountancy 1997 Miami University City State Economics Minor Cum laude Credentials CPA, State Ohio License #42088 Dec 2003 Dec 2017 CGMA, American Institute Certified Public Accountants Dec 2014 FHFMA, Healthcare Financial Management Association April 2013 CHFP, Healthcare Financial Management Association April 2013 Activities Honors Uptown Consortium, Cincinnati, Audit Committee Member 2017 Uptown Consortium, Cincinnati, Finance Committee Member 2008 2017 Uptown Consortium, Cincinnati, Executive Committee Member 2016- 2017 Healthcare Financial Management Association, National Large System Controller Council Healthcare Financial Management Association, Southwest Ohio Chapter, Board Director 2010 Healthcare Financial Management Association, Southwest Ohio Chapter,Treasurer, 2011- 2012 American Institute Certified Public Accountants Ohio Society Certified Public Accountants Speaker Healthcare Financial Management Association American Healthcare Lawyers Association ​ ​

FINANCE

SALES ASSOCIATE Summary Courteous dependable sales accociate, skilled balancing customer needs company demands. Effectively builds loyalty long-term relationships customers achieving individual sales goals. Highlights 65WPM 80-90% Accuracy 10 Key Calculator Smart Phone Tablets Microsoft Windows 95/98/XP/Vista MAC Word, Excel, Publisher, Outlook, Internet Browsers (i.e., Internet Explorer, Fire-Fox, Google Chrome, etc.) Superior communication skills Dependability Staff training development Superior organization skills Interpersonal abilities Initiative problem-solver Experience Company Name City State Sales Associate 01/2015 10/2015 Actively acknowledged, greeted assisted customers store. Provided accurate product information. Maintained working knowledge stores policies procedures. Met exceeded sales goals. Assisted supervisors identify resolve issues store. Trained new employees company customer service policies service level standards. Company Name City State Personal Health Care Assistant 03/2011 02/2015 Daily job responsibility preformed work shift include Clean, sanitize, organize. home ensure sterile healthy environment client. Prepare meals, attend errands, provide. transportation health care provider. Provide assistance day day hygienic needs. Company Name City State Sales Associate/Key Cashier Lead 06/2010 01/2011 Daily job responsibility preformed work shift include delegate daily duties associates, opening closing money tilts, counting resetting money podium, evaluating associates performance, auditing tilts, ensuring associates completed daily work duties tasks, delegating breaks. Check ensure associates quality work satisfactory correct. Assisting replenishing, cleaning, organizing, store ensure functional efficient operation. Communicate customers, associates, individuals address questions concerns. Perform basic office duties complete file reports paper work, answer direct telephones calls relay messages. Company Name City State Explorer 06/2008 03/2011 Answered telephones, directed calls took messages. Compiled, copied, sorted, filed records office activities. Operated office machines, photocopier, scanners, fax, voice mail systems personal computers. Computed, recorded, proofread data information, records reports. Maintained updated filing, inventory, mailing, database systems, either manually using computer. Opened, sorted routed incoming mail, answered correspondence, prepared outgoing mail. Reviewed files, records, documents obtain information respond requests. Education GED General Education Studies 2011 Del Sol High School City State General Education Studies Personal Information AREAS OF STRENGTH: Customer service oriented able interface effectively levels administration staff. Able organize/prioritize work take responsibilities little supervision. Self-motivated able work independently. Skills Time management Leadership Mathematics Word processing

SALES

NETWORK ADMINISTRATOR Summary Analytical Network Administrator adept resolving complex network issues. Critical thinker addresses customer support issues quickly consistently exceeds performance standards. Highlights Server administration, Technical documentation, Network security, Network management, Data backups, Disaster recovery, Project Management, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning Microsoft Office expert Microsoft Certified Solutions Associate (MCSA) Certificate DHCP/DNS Ethernet Firewall proficient MS Office proficiency Microsoft Certified Solutions Associate (MCSA): [Name Microsoft technology] Microsoft Certified Technology Specialist (MCTS): [Name Microsoft technology] Exceptional telephone etiquette Patient diligent Troubleshooting proficiency Windows XP/Vista Proficient AVG, Printers, PC Security systems Accomplishments Exceeded monthly goals successfully handling 80 trouble tickets per week. Experience Network Administrator Feb 2006 Mar 2016 Company Name Establishes networking environment designing system configuration; directing system installation; defining, documenting, enforcing system standards. Maximizes network performance monitoring performance; troubleshooting network problems outages; scheduling upgrades; collaborating network architects network optimization. Secures network system establishing enforcing policies; defining monitoring access. Reporting network operational status gathering, prioritizing information; managing projects. Maximizing corporate network services uptime. Giving phone, email remote support customers. Implementing network security measures protect data, software, hardware. Utilizes Active Directory manage user accounts, create groups, computer accounts Administering Microsoft Windows Server network servers. Investigating problems making technical recommendations. Resolving network operational issues. Installing testing server software variety platforms. Professional Accomplishment: Successfully migrated users computers Novell NetWare Microsoft Active Directory Successfully upgraded Windows Server 2003 Server Server 2008 Successfully upgraded Windows Server 2008 Server Server 2012 Successfully upgraded network infrastructure configured Cisco 2950 switches 66 Federal Contract Towers State Florida Successfully migrated Computers users windows XP Windows 7. Resolved customer complaints concerns strong verbal negotiation skills. Trained new employees explained protocols clearly efficiently. Troubleshot hardware issues worked service providers facilitate repairs. Created new account, reset passwords configured access users. Troubleshot hardware issues worked service providers facilitate repairs. Developed documentation common processes support staff end-users. Education Computer Information System /Network Engineering Barry University Project Management Professional Florida Atlantic University Six sigma GreenBelt Florida Atlantic University Certifications Microsoft Certified Systems Administrator Microsoft Certified Systems Engineer Microsoft Certified Technology Specialist ITIL Foundation V3 Certified Comptia A+ Certification Skills A+ Certification, Active Directory, Cisco, hardware, designing, directing, Disaster recovery, email, ITIL, LAN, managing, access, Microsoft Certified, Microsoft Certified Systems Engineer, Windows 7, Microsoft Windows, windows XP, Network Administrator, Network management, Network Hardware, Network Design Implementation, Network security, Network Troubleshooting, Network, Networking, Novell NetWare, optimization, policies, Project Management, Proxy, Reporting, scheduling, Servers, Six Sigma, switches, system configuration, Technical documentation, phone, troubleshooting, upgrades, Windows Server

AVIATION

CO- FOUNDER/THERAPIST AND TEACHING ARTIST Summary Mental Health Counselor specializing Art Play Therapies Responsible self-starter communicates well dedicated improving well-being clients. Mental health professional driven help others overcome personal obstacles. Comfortable working autonomously team-based setting. Clinically certified Mental Health Therapist skilled motivating, communicating advocating clients dealing mental health emotional disorders. Expert DBT psychotherapy. Seasoned mental health practitioner demonstrated track record successfully working diverse client populations one-on-one group settings. Skilled Therapist expertise identification management youth mental illnesses. Seasoned mental health practitioner demonstrated track record successfully working diverse client populations one-on-one group settings. Mental health professional driven help others overcome personal obstacles. Comfortable working autonomously team-based setting. Skills Knowledge ins outs Child Protective Services (CPS) Practiced family assessments Family therapy aptitude Therapeutic expertise Specialized training grief counseling Family therapy background Parenting skills educator Community resources specialist Suicide precautions expertise Suicide risk assessments Suicide risk assessments Superior communication skills Medicaid familiarity Psychiatric population familiarity Outreach programming specialist Solution-focused counseling Extensive DSM-IV knowledge Clinical documentation mastery Exceptional problem solver Member National Association Social Workers (N.A.S.W.) Mood disorders specialist Dual diagnosis expertise Experience August 2014 October 2015 Company Name City State Co- Founder/Therapist Teaching Artist Served lead clinician patients bipolar, depression, anxiety personality disorders. Referenced used various therapy techniques, including psychodynamic, family systems, cognitive behavioral lifespan integration psychotherapy. Consulted developed appropriate treatment rehabilitation plans dually diagnosed patients. Recorded comprehensive patient histories coordinated treatment plans multi-disciplinary team members. Diagnosed mental health, emotional substance abuse disorders. Executed appropriate risk-assessment mitigation strategies. Developed comprehensive treatment plans patients diagnosed opioid addiction. Led patients individual, family, group marital therapy sessions. Evaluated patients determine potential need transfer specialized inpatient mental health facilities. Assisted clients scheduling home visits phone calls monitored effectiveness activities. Guided clients understanding illnesses treatment plans. Developed appropriate policies identification medically-related social emotional needs clients. Created reviewed master treatment discharge plans client. Referred clients programs community agencies enhance treatment processes. Organized treatment projects focused problem solving skills creative thinking. Consulted psychiatrists client medication changes, issues medicine compliance efficacy medications. Worked parents teachers implement consistent behavior therapy techniques home school. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills functional living skills. Developed comprehensive treatment plans focused accurate diagnosis behavioral treatment problems. Interacted clinical staff external resources school community personnel. Collaborated closely treatment team appropriately coordinate client care services. Conducted outreach, advocacy rehabilitative services regular cases crisis intervention. Documented patient information including service plans, treatment reports progress notes. Efficiently gathered information families social services agencies inform development treatment plans. Conducted comprehensive initial in-home psychosocial assessments prior first wraparound meetings. Quickly responded crisis situations severe mental health behavioral issues arose. Effectively managed time caseloads based 50 sessions per week. Checked facility open windows, locked doors, malfunctioning smoke detectors safety hazards. Charted recorded information client files. June 2012 March 2014 Company Name City State CPS Specialist III August 2008 May 2011 Company Name City State Therapist Effectively managed time caseloads based 50 sessions per week. Charted recorded information client files. Tracked client movement unit documenting times destinations clients. Quickly responded crisis situations severe mental health behavioral issues arose. Conducted comprehensive initial in-home psychosocial assessments prior first wraparound meetings. Efficiently gathered information families social services agencies inform development treatment plans. Documented patient information including service plans, treatment reports progress notes. Conducted outreach, advocacy rehabilitative services regular cases crisis intervention. Collaborated closely treatment team appropriately coordinate client care services. Interacted clinical staff external resources school community personnel. Developed comprehensive treatment plans focused accurate diagnosis behavioral treatment problems. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills functional living skills. Worked parents teachers implement consistent behavior therapy techniques home school. Consulted psychiatrists client medication changes, issues medicine compliance efficacy medications. Organized treatment projects focused problem solving skills creative thinking. Referred clients programs community agencies enhance treatment processes. Created reviewed master treatment discharge plans client. Guided clients understanding illnesses treatment plans. Developed appropriate policies identification medically-related social emotional needs clients. Assisted clients scheduling home visits phone calls monitored effectiveness activities. Evaluated patients psychiatric services psychotropic medications. Monitored patients prescribed psychotropic medications assess medications' effectiveness side effects. Evaluated patients determine potential need transfer specialized inpatient mental health facilities. Administered medication patients presenting serious risk danger others. Conducted psychiatric evaluations executed medication management inpatient outpatient facilities. Led patients individual, family, group marital therapy sessions. Developed comprehensive treatment plans patients diagnosed opioid addiction. Executed appropriate risk-assessment mitigation strategies. Diagnosed mental health, emotional substance abuse disorders. Education Training 2020 Northcentral University City State USA Ph.D. Education Specialization Special Education 2017 Colorado Technical University City State USA Master Science Homeland Security Specialization Emergency Management Public Health Public Health Disaster medicine coursework 2012 University Southern California City State USA Master Arts Teaching Specialization Multiple Subject Education Coursework English Second Language, Elementary, Special Education 2008 University Pennsylvania City State USA Masters Social Work Specializations Developmental Disabilities, Macro, School Social Practice Coursework Psychology, Social Work, Counseling, Human Services, Marriage Family Therapy Child Development 2006 Rutgers University City State USA Bachelor Arts Urban Studies Specializations Voluntary Action, Civic, Non-Profit Leadership. Minor Art History Recipient James M. Gaffney Award Member Student Government Association, National Coalitions Building Institute Campus Affiliate Rotoract Club Accomplishments Effectively managed caseloads 100 clients given time. Member National Association Social Workers (N.A.S.W. since 2008 Won Rutgers University faculty Urban Studies Research Award. Awards James M. Gaffney Award, 2006 Dissertation Dissertation: ________________________examines different approaches _______________________________. M.A.T. Thesis: Saxon Math examines different approaches whether standards based math curriculum written met needs students. Undergraduate Thesis: Developing Youth Northern Ireland examines ways Youth actively engaged Civil Society Northern Ireland European Union Publications Technical Reports: Oster, K.W. (2012). Saxon Mathematics Effects Learning. M.A.T. Dissertation. Rossier School Education, University Southern California. Oster, K.W. (2006). Developing Youth Londonderry. Undergraduate Dissertation. College Arts Sciences, Rutgers University. Skills Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

ARTS

TEACHER Summary Thank taking time read this. I presenting resume express interest Social Studies teaching position school. My experience Social Studies field includes bachelor's degrees Criminology, Political Science, well Secondary Social Science Education. Highlights Valid Current Teaching Certification California well Florida. Urban public schools background. One schools I experience Title 1 school Hollywood, Florida. Coaching experienced Cross Country Track. Creative lesson planning Critical thinker Adept classroom manager Experiential learning Self-motivated Fast learner Positive encouraging Bilingual Farsi English Data-driven curriculum expertise: documentation provided upon request. SMART Board familiarity Accomplishments Helped campaign school partners education. Brought local businesses partner school fund student activities. Developed innovative classroom management tools, implemented large scale teachers among school. Experience Teacher August 2014 Current Company Name Created interactive engaging lessons aligned standards set state. Collaborated Professional Learning Communities partnered Social Studies teachers well Departments within school. Cross Curriculum Collaboration Reading, Language Arts, Social Studies. Reading content area endorsed. ESOL Content Area endorsed. Established clear objectives lessons, units projects. Adapted teaching methods materials meet students' varying needs. Took necessary reasonable precautions protect students, equipment, materials facilities. Helped students develop improve study methods habits. Encouraged students persevere challenging tasks. Employed broad range instructional techniques retain student interest maximize learning. Planned conducted hands-on activities provide students opportunities observe, question investigate. Worked cooperatively special education, speech pathologists, behavioral specialists teachers modify curricula special education students according Individual Education Plans (IEPs). Communicated peers, colleagues, administrators parents meet exceed teaching goals. Created lesson plans line state curriculum school curriculum standards. Created interactive classroom atmosphere maintain student interest facilitate learning. Created engaging dynamic lessons emphasis improving students' written verbal communication skills. Identified areas weakness individual students tailored lessons accordingly. Proofread evaluated students' writing gave feedback. Graded student work kept careful records grades. Maintained accurate complete student records required laws, district policies administrative regulations. Developed, administered, assessed student tests order evaluate/monitor students' progress. Pursued professional development activities broaden deepen knowledge content teaching skills. Acted positive role model students colleagues. Tutored students school weekends prepare End Course exam Civics well tutoring reading. Coached Track. Student Teacher January 2014 May 2014 Company Name Created daily lesson plans bell bell instruction. After school tutoring prepare students AP exam Weekly observations Clinical Educator Monthly observation University Supervisor. Scored high marks observations. Used variety teaching methods lectures, discussions demonstrations. Met parents guardians discuss students' progress least per semester. Enforced classroom administration policies rules times. Set enforced clear deadlines student work. Director Manager February 2010 June 2015 Company Name State Worked Director Manager Camps, Trips, Schools. Worked alongside cities Deerfield Beach Boca Raton, maintaining running camps. Planned organized yearly overseas trips, groups 10 participants ages. Screened, trained, hired employees. Taught 1000 students year. Responsible managing camps schools day-to-day operations. From daily activities, weekly events, daily educational trips. Organized daily activities campers ensured needs met daily basis. Established clear objectives lessons, units projects. Adapted daily activities materials meet students' varying physical developmental needs. Specialized camps schools Autistic students. Manager/Buyer/Special Events Coordinator November 2009 Current Company Name Responsible managing day-to-day operations store, well employees. Responsible hiring training employees. Worked various reps companies organizing acquiring sponsors events. Balanced budgets maintained product within store. Responsible creating employee handbook simple procedures staff follow. Planned events worked partners develop new marketing strategies. Created yearly event fundraised local educational non-profit organizations. Education Bachelor Arts Criminal Justice Spring 2008 Florida Atlantic University City State GPA: I received 150 community service hours volunteering elementary middle schools. Criminal Justice I received 150 community service hours volunteering elementary middle schools. I worked directly classroom, school office, well school library.While attending Florida Atlantic University I involved many extra curricular activities campus, attended activities, helped organize events meeting around campus. Volunteered office students disabilities note taker. While seeking educational degree I worked various schools around Broward county. Bachelor Arts Secondary Social Studies Education 2014 Florida Atlantic University City State Secondary Social Studies Education. Completed 150 hours classroom working degree. Bachelor Arts Political Science 2008 Florida Atlantic University City State Specialized Middle Eastern studies worked hand hand department head completed Independent Study, dissertation women's rights theocratic regime Iran. High School Diploma 2004 Barron Collier High School City State Skills Bi-lingual Farsi English Coaching experience ESOL endorsed Enthusiastic people person Great organizational skills Event planning/fundraising experience Marketing experience

TEACHER

SHOE DEPT. LEAD SUPERVISOR Accomplishments KELLERMEYER BERGENSONS SERVICES, M aumee, OH. Crew Member, Aug 2012 ­ Oct 2013 Service, clean, supply restrooms. Gather empty trash. Clean building floors sweeping, mopping, scrubbing, vacuuming. Follow procedures use chemical cleaners power equipment prevent damage floors fixtures. Mix water detergents acids containers prepare cleaning solutions, according specifications. Notify managers concerning need major repairs additions building operating systems. Clean windows, glass partitions, mirrors, using soapy water cleaners, sponges, squeegees. Clean laboratory equipment, glassware metal instruments, using solvents, brushes, rags, power cleaning equipment. Dust furniture, walls, machines, equipment. Clean polish furniture fixtures. 2140 n hollywood way #10071 burbank, California, 91510 8183362640 LOV3AT1STSIT3@YAHOO.COM. KELLERMEYER BERGENSONS SERVICES, M aumee, OH. Crew Member, Jan 2008 ­ Jul 2009 Service, clean, supply restrooms. Gather empty trash. Clean building floors sweeping, mopping, scrubbing, vacuuming. Follow procedures use chemical cleaners power equipment prevent damage floors fixtures. Mix water detergents acids containers prepare cleaning solutions, according specifications. Notify managers concerning need major repairs additions building operating systems. Requisition supplies equipment needed cleaning maintenance duties. Clean windows, glass partitions, mirrors, using soapy water cleaners, sponges, squeegees. Clean polish furniture fixtures. Dust furniture, walls, machines, equipment. Experience 11/2013 12/2015 Shoe dept. lead supervisor Company Name － City State Enforce safety sanitation regulations. Direct coordinate activities employees engaged production processing goods, inspectors, machine setters, fabricators. Confer supervisors coordinate operations activities within departments. Plan establish work schedules, assignments, production sequences meet production goals. Inspect materials, products, equipment detect defects malfunctions. Observe work monitor gauges, dials, indicators ensure operators conform production processing standards. Conduct employee training equipment operations work safety procedures, assign employee training experienced workers. Interpret specifications, blueprints, job orders, company policies procedures workers. Keep records employees' attendance hours worked. Read analyze charts, work orders, production schedules, records reports determine production requirements evaluate current production estimates outputs. Maintain operations data, time, production, cost records, prepare management reports production results. Determine standards, budgets, production goals, rates, based company policies, equipment labor availability, workloads. Confer management subordinates resolve worker problems, complaints, grievances. Recommend implement measures motivate employees improve production methods, equipment performance, product quality, efficiency. Recommend execute personnel actions, hiring, evaluations, promotions. Calculate labor equipment requirements production specifications, using standard formulas. Plan evelop new products production processes. 02/2007 07/2009 Cashier/Crew leader Company Name － City State Receive payment cash, check, credit cards, vouchers, automatic debits. Issue receipts, refunds, credits, change due customers. Assist customers providing information resolving complaints. Greet customers entering establishments. Answer customers' questions, provide information procedures policies. Sell tickets items customers. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Count money cash drawers beginning shifts ensure amounts correct adequate change. Monitor checkout stations ensure adequate cash available staffed appropriately. Calculate total payments received time period, reconcile total sales. Supervise others provide -job training. Maintain food equipment inventories, keep inventory records. Perform food preparation service tasks cooking, clearing tables, serving food drinks necessary. Record number, type, cost items sold determine items may unpopular less profitable. 11/2006 01/2007 Company Name Greet customers ascertain customer wants needs. Describe merchandise explain use, operation, care merchandise customers. Recommend, select, help locate obtain merchandise based customer needs desires. Compute sales prices, total purchases receive process cash credit payment. Answer questions regarding store merchandise. Prepare sales slips sales con tracts. Place special orders call stores find desired items. Prepare merchandise purchase rental. Watch recognize security risks thefts, know prevent handle situations. Inventory stock requisition new stock. Ticket, arrange display merchandise promote sales. Exchange merchandise customers accept returns. 2140 n hollywood way #10071 burbank, California, 91510 8183362640 LOV3AT1STSIT3@YAHOO.COM Clean shelves, counters, tables. Help customers try fit merchandise. Open close cash registers, performing tasks counting money, separating charge slips, coupons, vouchers, balancing cash drawers, making deposits. Bag package purchases, wrap gifts. Education Jun 2007 High SchoolDiploma State Work History Company Name Skills Art, blueprints, budgets, cash registers, charts, COM, Communication skills, Cooking, credit, Customer service, employee training, employee training, hiring, Inspect, Inventory, Issue receipts, Management skills, materials, Exchange, money, personnel, policies, processes, quality, Read, Retail sales, safety, sales, tables, type

APPAREL

SENIOR GRAPHIC DESIGNER Summary Diverse, results-oriented graphic designer 30 years experience print, logo design, dimensional signs. Passionate comprehensive, strategic brand-building design. Demonstrated ability work independently well collaborate large design teams. Flexible, big picture, out-of-the-box thinker expert brain-stormer, special emphasis conceptual design. Highlights Graphic Design Expertise Creative Design Aptitude Quality Assurance Team Leadership Adobe CC Suite Strategic Planning Training Development Corporate Design ​ Accomplishments Successfully orchestrated complex projects idea stage design, mock-up, final rendering meet customer expectations, building customer loyalty. Grew client base strategic relationship building consistently delivering successful campaigns designs. Experience 03/2017 08/2018 Senior Graphic Designer Company Name － City State Sketched designs large home builders, Stanley Martin, Ryan Homes, NV Homes, Van Metre Homes, Stylecraft Homes, Dan Ryan Homes etc. Adhered strict branding guidelines preparing sketches client review Designed logos, interior acrylic display signs stand wall mounts, 3-D signs, impact logo signs, Routed Top signs, whip flags, mailboxes, take one boxes, feather flags, amenity signs, site ID sign, model ID signs, banners, more! Prepared final print files Uploaded sketches final print file links Keyed IN initially, Pace Software. Cut vinyl FC7500 Plotter 01/2005 01/2017 Senior Graphic Designer/Production Manager Company Name － City State Developed creative graphics simplified complex messages. Recommended techniques, methods media best suited produce desired visual effects. Adhered corporate brand guidelines preparing graphic materials. Maximized operational efficiency mentoring staff various customer service initiatives. Spearheaded coordinated graphic design projects conception completion. Collaborated clients create vision, conceive designs, meet tight deadlines daily. Developed excellent relationships multiple vendors outside installers ensure success current future projects. Created fashioned highly persuasive sales marketing proposals. Processed Estimates, Price Proposals Invoices e-mailed customers via Quick Books. Printed in-house designs customer prepared files wide format printer. 05/1995 01/2005 Graphic Designer Company Name － City State Designed interior exterior signs, banners, trade show graphics, association graphics, dimensional signs, etc Vectorized designed client logos Cut vinyl Ioline Graphics Plotter Printed graphics HP 5500 large format printer Education Liberal Arts Florida State University Panama Canal Branch Visual Communications Art Institute Pittsburgh － City State Associates Degree Skills Invoicing: Quick Books Software: Adobe Illustrator CC CS6, Adobe Photoshop CC, Corel Draw x7, Microsoft Office Suite, Omega Composer Printers: HP 5500, HP DesignJet L25500 Vinyl Plotters: Summa D120R, Graphtec, Ioline, HS15, FC 7500 Sign Tracking Software: Keyed IN Pace Portfolio www.dmohanco.com Linked In https://www.linkedin.com/in/denyse-mohancographicartist

DESIGNER

DIRECTOR Executive Profile A spirited motivated leader able handle multiple projects simultaneously. Able mentor diverse, competitive managers mutually supportive team. Long-standing record creating marketing communication plans, successful events, major website roll outs upgrades, facility management office supervision. Skills Communications, Editor, Event Planning, Special Events, Director, Fundraising, Graphics, Brochures, Catalogs, Marketing, Marketing Plans, Materials, Mentoring, Newsletters, Presentations, Processes, Public Relations, Recruitment, Strategic Plans, Supervision, Website, Annual Reports Professional Experience Director 06/2012 Current Company Name City State Manages daily operations, public relations marketing efforts KC Metro Center. Responsible developing marketing plan materials recruit students working Director Continuing Studies Marketing committee Manages Kansas City Metro Center facility supervises clerical part time positions Coordinates faculty departments provide courses Center Works local community colleges create articulation agreements plan events Works independently recruit students attend Metro Center making contact business industry, working area community colleges, school districts, chamber commerce organizations Assisting programs departments support recruitment alumni efforts greater Kansas City area. Online Facilitator 03/2008 09/2013 Company Name City State Taught classes online Communication Department. Responsible developing syllabus facilitating various communication classes. Courses taught include limited to: Mass Media Overview History, Information Products Presentations, Communication Processes, Information Strategies, Information Sources, Communication Variety Foundations Interpersonal Communications, Foundations Mass Communication Essentials Managerial Communication. Public Information Coordinator 09/2006 06/2012 Company Name City State Directed supervised school district's communications program. Manage award winning website, includes daily updates 7,300 pages. Create graphics, track analytics, manage 14 website coordinators. Responsibilities include adding major enhancements website; flash movies, archives, blogs, videos podcasting. Serve co-editor district's Facebook page. Facilitate website trainings. Train principals secretaries automated phone system. Deliver bi-weekly training educating volunteers District YouthFriends policies. Coordinate annual special events recognize involve teachers, students, parents volunteers. Design, write approve various marketing mediums includes flyers, brochures messages mass notification system. Manage 12 coordinators district's YouthFriends Mentoring Program. Provided support district's Educational Foundation coordinating fundraising events promoting student programs. Complete yearly process receive grant Kansas City Foundation. Public Relations Alumni Affairs Coordinator 01/2003 09/2006 Company Name City State Coordinated public relations, marketing fund development college. Produced, wrote approved various marketing mediums, newsprint, internet, annual reports, catalogs, strategic plans brochures. Served Editor-in-Chief quarterly newsletter distributed 3,000+ alumni, faculty, friends college. Developed maintained Public Information website, produced annual report strategic plan. Organized class reunions alumni events. Managed budgeted campus events. Facilitated 2005 annual campaign, resulted highest annual donations received. Education Ph.D. 2018 Kansas State University City State GPA: GPA: 4.0 Adult Community Education Master Arts 2004 Missouri State University City State GPA: GPA: 3.19 Communication Bachelor Arts 2002 Missouri Western State University City State GPA: GPA: 2.69 Communication, Public Relations Emphasis Technical Communication Minor Memberships Alpha Kappa Alpha Sorority, Incorporated Hickman Mills Prevention Coalition (2007 present) Hickman Mills Educational Foundation (2012 present) Member, Scholarship Committee, St. Andrew United Methodist Church (2013 present) Member, PPR Committee, St. Andrew United Methodist Church (2012 present) South Kansas City Leadership Academy Graduate, 2008 YouthFriends, Mentor (2007 2014) Advisory Committee 3V's Grant (2005 2006) Coordinator, Cox Nursing Encounter Camp (2002 2005) YWCA Advocate Victims Sexual Assault/Rape (2000 2004)

PUBLIC-RELATIONS

CONSTRUCTION CONSULTANT Summary To secure project management position dynamic organization I contribute team utilize extensive leadership experience develop grow business. Held every management position within organization including: general manger, national corporate trainer, front house manager, kitchen manager, bar manager. Experience organization culminated store owner operator. Experience 01/2011 01/2015 Construction Consultant Company Name － City State Supervised well site location road construction, equipment procurement, logistics. Coordinated facilities construction well production. Consulted project managers, vendors, departmental personnel discuss formulate estimates resolve job site issues. Obtained, organized, analyzed multiple subcontractor quotes across varying trades specifying materials, identifying qualified subcontractors, negotiating prices. Supervised well site completions including: well site perforations, well site logging, well site flow back. Communicated internal external project stakeholders troubleshoot issues determine appropriate resolutions. Coordinated oversaw project crews including construction, safety, electrical. Identified documented issues risks offer realistic recommendations alternatives achieve desired company results. Held facilitated daily JSA's. Consistently worked multiple projects issues ability determine severity issue escalate appropriately needed. 01/2010 01/2011 Prospective Owner Operator Company Name － City State Oversaw front house back house hiring training. Ensured front house shifts ran smoothly efficiently providing thorough friendly customer service driving sales business averaging $100,000 gross weekly sales. Managed front house back house inventory control purchasing. 01/2007 01/2010 Assistant General Manager Company Name － City State Wrote unified entire company wide inventory control system. Managed daily cash intake, bar alcohol inventory, building repair maintenance budgets, account payable. Oversaw hiring, training, scheduling sixty front house employees. Education 1990 Business Civil Engineering University Tennessee － City Business Civil Engineering Steve Knowles Kodiak Energy Consulting, LLC Vice President Operations Skills budgets, budget, Consulting, customer service, driving, fast, hiring, inventory, inventory control, logging, logistics, materials, Microsoft Office Suite, needs assessment, negotiating, personnel, procurement, project management, purchasing, quality assurance, safety, sales, scheduling, self-motivated, managing suppliers, troubleshoot, verbal communication skills, excellent written

CONSULTANT

INFORMATION TECHNOLOGY SPECIALIST Summary Security+ Certified LAN/WAN (T1, Frame Relay, TCP/IP) IAVA Routers/Firewalls/Switches/Wi-Fi/VPN Network Information Systems Defense Level 1 2 Technical Support Cable Systems Installer/Maintainer Imaging/Base lining Current TS-SCI Clearance LOS Line Sight Radio CPOF/VOIP Videoconferencing Technologies Network Server Administration Government Security Disaster Recovery/Backups Accomplishments Information Technology Deployed managed CPN, LOS, SPAWAR, AFN, LAN/WAN Architectures Active Directory domains 50 SIPR/NIPR IS VOIP subscribers hostile combat operations Windows 7 integration 520 systems throughout Stuttgart Garrison Command Disaster Recovery/Backup systems prevented loss critical data Technical Support/Service 3 years experience high visibility support roles centered Microsoft technologies information security Strong understanding workflow business process, support roles organizations Multiple awards proven performance Management Squad Leader Shift Leader Strong leadership skills Excellent interpersonal skills Presentations Training Documentation Standard Operating Procedures development Experience Information Technology Specialist Company Name Information Systems Specialist 07/2011 12/2012 Company Name City Level 1 2 Technical Support Strategic Operations Stuttgart, Germany classified unclassified systems. Trained proficiently Information Assurance security. Implemented sustained satellite radio communications computer based information systems VOIP. Maintained organized important IT documentation. Deployed countermeasures security breaches. Implemented Windows 7 across Garrison units. Direct support Senior Officer Staff. Responsible several million dollars equipment personnel. Remedy Exchange CPOF SOFTCau-HARDCau Organizational Unit Administrator VPN FTP TCP/IP Firewalls VOIP Remote Connectivity Encryption Netscreen Cisco Tier 2 Helpdesk. Cable Installer Maintainer 11/2010 07/2011 Company Name City Cable installer maintainer multiple Army posts Stuttgart, Germany including 6 months combat zone Africa. Extensive knowledge wiring infrastructure, troubleshooting, Cat 5 6, fiber termination. Maintained organized racks, patch panels, cable trays, switches routers. Working knowledge terminating, splicing, testing troubleshooting copper fiber cable using Fluke Cable Analyzers. Accountable thousands dollars equipment include Fluke Networks Products. Operator 12/2009 11/2010 Company Name City Defense Messaging Center primary duties facilitating Defense Messaging System (DMS) support Headquarters, United States European Command (USEUCOM) Department Defense activities. Responsible operation maintenance CP-XP, AMHS, DII Guard Certificate Workstations support DMS, SIPRNET NIPRNET 52d Signal Battalion. Perform hours Network Operations functions include monitoring SPECTRUM, recall essential personnel situational management, opens, monitors status closes trouble tickets. While reporting conducting essential missions high visibility areas. Responsible accountable $100 million worth equipment repair parts. SPECTRUM AMHS Customer Support Defense Messaging System SIPRNET Discretionary Access Lists Trouble Tickets. Education Associate Arts Business Administration 12 2014 Business Administration CompTIA Security+ Certified Certification Oct 2011 Information Technology Specialist Training (25 weeks) US Army Nov 2009 Information Technology Online Training (223 hours) US Army Mar 2009-Jan 2012 SIPR/NIPR Access Point (SNAP) Terminal (32 hours) Certification June 2011 Fiber Optic Connectors Splicing Basic Installation Course (40 hours) Certification Aug 2010 Skills Army, Basic, Cable, Cat 5, Cisco, Encryption, Customer Support, documentation, Firewalls, FTP, information systems, Information Technology, Messaging, Access, Exchange, Windows 7, monitors, Network, Networks, Oct, Organizational, personnel, radio, reporting, routers, Strategic, switches, TCP/IP, Technical Support, troubleshooting, VOIP, VPN, wiring Additional Information Awards Honorable Discharge, United States Army National Defense Service Medal Global War On Terrorism Service Medal Army Service Ribbon Overseas Service Ribbon Army Superior Unit Award Army Good Conduct Medal Numerous Certificates Achievement Coins Excellent

INFORMATION-TECHNOLOGY

OWNER/PRESIDENT Professional Profile A seasoned marketing professional delivers results alignment strategic business plans developing executing marketing campaigns well managing external agencies. Qualifications Strategic marketing planning Results measurement Strategic development Experiential customer events Plan execution NASCAR sponsorship Video production Execution Webinars Product positioning Brand developmentIntegrated marketing communications Account relations Tactical planning Relevant Experience Oversaw campaign exceeded annual goals increased brand relevance consumers/ Experience Owner/President January 2013 Current Company Name Freelance communications digital content creation corporate independent businesses. Development production video content internet social media. Strategic Marketing Manager January 2010 January 2012 Formulated, directed coordinated marketing activities promote products services Maximized marketing budget coordinated media buys. Provided oversight PR trade show activity. Created strategies stretch marketing promotional budgets improving brand impact marketplace. Adjusted marketing mix implemented improved integrated strategy. Took ownership executed experiential NASCAR marketing program raised awareness one brands increased pull-through rate product resulting 15% increase production volume sales $3 million total branded TV exposure estimated Joyce Julius. This program also resulted strengthening relationship major customer. Reduced shipping set-up costs trade show properties $3000 per event refreshing tradeshow properties displays. Developed impactful displays designed engineered lighter easier transport shows. Cost savings $50,000 entire trade show season. Developed refined iPad App designed implemented standardize sales materials presentations. This provided customer facing brand consistency product specification accuracy. It improved process creating sales presentations eliminated redundancy making sales staff efficient productive. Product Marketing Brand Manager January 2003 January 2010 Managed coordinated marketing branding activities, created communications materials Created engine brand commercial vehicle market. Developed strategy, positioning, naming graphic elements along brand standards guidelines. This allowed company focus marketing advertising efforts meet brand objectives well optimizing budgets. Produced award winning documentary video conception completion depict company's 75-year history. Finished product integral part internal external communications campaign illustrate product evolution leading new product launch. The project required extensive historic research fact checking. Hands-on production saved $75,000 cost. Developed executed integrated brand launch partnership Country Music Association event Nashville. Combined on-site product experience premium distribution interactive web site. Billboard Magazine recognized sponsorship extraordinary innovation. Developed implemented PR communications campaign increased consumer interaction loyalty company brand Integrated customer events website interaction. Project completed time budget. Managed internal corporate events included planning, logistics vendor management Board Directors meetings, Wall Street analyst gatherings, Annual Dealer Meetings This reduced production costs 50% resulting $1 million annual savings. Executive producer January 1999 January 2012 Company Name － City State Manufacturer, marketer distributor trucks engines (Fortune 200 Company. Education BA Communications 2005 Benedictine University － City State Communications Magna Cum Laude Accredited Certificate, Computer Graphic Design, International Academy Design Technology, Chicago, IL 1996 Affiliations Member, American Marketing Association Skills advertising, analyst, agency, Brand development, Branding, budgets, budget, content, content creation, equity, focus, Freelance, Graphic Design, graphic, innovation, logistics, managing, marketing, market, marketing communications, materials, Meetings, positioning, presentations, PR, research, sales, shipping, specification, strategy, Strategic development, Strategic marketing, TV, vendor management, video, Video production, web site, website Additional Information Awards Chicago BMA "Tower Award" Websites $50,000 MaxxForce.com 2007 Chicago chapter Business Marketing Association "Tower Award" Logo Design MaxxForce Diesel Power logo 2007 PCC "Silver Trumpet" Marketing Communications Ford Power Stroke Diesel CREW Club program 2004 (The PCC Golden/Silver Trumpet award recognizes distinguished achievement excellence planning, creativity, execution public relations related communications.) Publicity Club Chicago "Golden Trumpet" Marketing Communications Navistar "The Dieselization America" public relations campaign 2002

DIGITAL-MEDIA

MANAGEMENT CONSULTANT Skills Microsoft Office Suite Factset Ipreo Experience 07/2013 12/2014 Management Consultant Company Name － City State Utilized management abilities knowledge coding oversee team 10 software engineers tasked designing back office database multi-billion dollar client Managed cross-functional teams high demand environment complete global strategy project strenuous deadlines Drafted proposals client engagements highlighting expectations service, engagement pricing associated costs Evaluated CCAR vendor models developed proprietary probability default models multi-billion dollar mortgage portfolio Created valuation models designed value public private equity tax reporting purposes. 11/2010 02/2011 Investment Banking Analyst Company Name － City State Assisted lead associate vice president facilitating merger acquisition transactions life science industry reviewing analyzing pro forma financial statements updating models accordingly Created processes around sales cycle monitor improve sales performance keeping precise account prior prospecting efforts Maintained CRM system streamlined use extensive, voluntary training making team efficient impactful. 11/2008 11/2010 Financial Advisor Company Name － City State Evaluated financial plans current prospective clients provided recommendations would reasonably ensure meet future financial goals Assembled team estate planners, investment specialists CPAs providing comprehensive planning board clientele. Company Name － City State Institutional Equity Sales Dec 2014 Present Utilized strong written verbal communication skills distill complex financial topics salient points clientele Evaluated research reports valuation models gain holistic understanding research product Developed interactive, online database R programming hold 13F trade data eliminated redundancies desk's daily processes Collaborated across multiple segments firm including research, syndicate, corporate access derivatives personnel Managed multiple client requests fast pace environment staying organized keeping detailed accounts tasks. Education Training May 2013 MBA CARNEGIE MELLON UNIVERSITY, TEPPER SCHOOL OF BUSINESS － City State Investment Strategy Dec 2009 B.S Finance Finance Bright Futures Scholar National Honor Society Interests Graduate Finance Association, Alpha Club, The Soccer Club UNIVERSITY OF SOUTH FLORIDA Tampa, FL Skills CRM, clientele, client, clients, database, Dec, derivatives, designing, Equity, fast, financial, financial statements, functional, Investment Strategy, access, Microsoft Office Suite, office, personnel, pricing, processes, research product, coding, Programming, proposals, reporting, research, research reports, Sales, strategy, tax, valuation, verbal communication skills, written Additional Information Clubs: Graduate Finance Association, Alpha Club, The Soccer Club UNIVERSITY OF SOUTH FLORIDA Tampa, FL CREDENTIALS AND LICENSES Chartered Financial Analyst Series 7 Series 63 INTERESTS Languages History Futbol Markets Golf

BANKING

CONSULTANT Summary College graduate interest insurance claims work. Proven record success endeavors. Strong work ethic focus details. Excited begin career investigative work. Searching entry level position insurance claims adjuster. Skills Unix, SQL Server 2005, SQL Server 2008, SQL Server 2008R2, VM-Ware, ODBC, SQL, PL/SQL, Access, MS Office Suite, MS Visio, Oracle 10g, Oracle 11g, SAP Business Objects BI Suite, PeopleSoft, ADP, cView SAP Business Objects Suite, MS Reporting Suite, MicroStrategy, MS Office Suite, Tableau Industry Software: SQL Server Studio, EmpCenter, CQCS, DNA, DNA-sme, IMC, eSoms, cView Web Design: Internet Explorer, Netscape Navigator, Chrome, Firefox, JAVA, ASP.NET, HTML Operating Systems: MS Windows Professional/Enterprise/XP/7/8, NT, Novell NetWare Server Environments: SQL 2008, SQL 2008R2, SQL 2012, Oracle 11g, Oracle 11g2, RPG Metadata, SAS, PeopleSoft, ADP, Ceridian Encore, SSRS, SSAS, SSIS, ETL, Access, Excel, Teradata, Crystal Reports, ServiceNow, SharePoint, Cyberquery Experience Consultant 07/2016 Current Company Name City State Top 4 Financial Institution) Create SQL queries, stored procedures, tables extract data Analyze data create executive team dashboards daily visualizations Utilize Excel pivot tables monitor observations within Core Finance metadata template Analyze Core Finance GBAM Americas feeds manual spreadsheet remediation Support data stewards review various domain issues vlookups extractions Document process improvements enhance data integrity Conduct data reviews ensure data quality reasonability data feeds supplied EDM Generated trend reporting assist reducing number feed gaps Environment Access, Excel, SharePoint, SQL Server, Metadata, Teradata, Adaptive. Database Analyst 04/2016 07/2016 Company Name City State Provided technical support basic development computer applications programs Documented technical specifications design redesign complex projects applications Analyzed complex computer application problems maintain restore functionality Led resolution complex issues escalated needed meet established SLAs Prepared programming specifications completed programming tasks develop basic, and/or assist development moderately complex, computer solutions Prepared program test data, tests debugs programs using Waterfall methodologies Updated completed documentation, procedures user guides ensure data quality Participated testing updating business continuation plan Planned analyzed highly complex business requirements Environment SQL Server, Teradata, Oracle 11g, Oracle Discoverer, MicroStrategy 9.3.1, Metadata, BMC Remedy. Senior Business Intelligence Analyst 02/2015 04/2016 Company Name City State Developed enhanced WebI reports universes Business Objects Provided technical support triage database performance reporting related issues Reviewed interpret report SQL determine data source business logic Conducted report requirement gathering sessions project business SMEs Compiled report mapping legacy reports aid Change Management communication Quality Assurance tested additional objects universe structure ensure data quality Created functional technical specifications according business requirements Conducted unit system tests various technical tools including SSAS Collaborate Business SMEs develop report testing strategy using Agile methodologies Conducted UAT Business units Quality leaders Performed various tasks throughout Software Development Life Cycle (SDLC) Environment SQL Server, Oracle 11g, Business Objects WebI, Tableau 9.0.1, ServiceNow. Reporting Analyst 10/2013 02/2015 Company Name City State Reviewed translated current state Business Object/Crystal Reports/Report Builder/MSRS Reviewed interpreted report SQL determine data source business logic Conducted report requirement gathering sessions business SMEs focus groups Developed new modify reports MSRS, BIDS, SQL Server 2008 R2 2012 Compiled report mapping legacy reports aid Change Management communication Designed, developed, implemented new existing interfaces ETL processes using SSIS Created Logical Physical Data Models utilizing ERWIN Developed implemented data warehouse tables views Metadata Created functional technical specifications according BRDs Created test plans validate adherence business requirements using HP ALM QC Conducted Unit System tests various technical tools including SSAS Collaborated Business SMEs develop report testing strategy using Agile methodologies Conducted UAT eSOMS Business SMEs ensure data integrity quality Environment ERWIN, eSOMS, SQL Server 2008R2, SQL Server 2012, SQL, SSAS, SSIS, SSRS, SAP BO Crystal Reports, MS Office Suite, MS Visual SourceSafe, MS Visio, TOAD. Business Analyst 04/2012 09/2013 Company Name City State Collaborated team members clients gather HR/payroll report requirements Created functional technical specifications according BRDs Configured screen layouts, dashboards, workflows, interfaces according HR specifications Developed enhanced reports using SAP Business Objects SQL, PL/SQL, Oracle Integrated developed HR reports SQL Oracle based ERP environments Analyzed query performance optimization using SSAS analytical tools Documented functional specifications procedural documentation HR BRDs Developed enhanced WebI reports universes Business Objects Provided technical support triage database performance reporting issues Created test plans validate adherence HR business requirements using SQL Conducted Unit System tests ensure data integrity various tools including SSAS Provided technical guidance direction peers Designed, developed, implemented new existing programs ETL processes using SSIS Environment SAP Business Objects BI, Visual Basic, SQL Server 2005, SQL Server 2008R2, SQL Server 2012, VM-Ware, ODBC, SQL, PL/SQL, SSAS, SSIS, SSRS, MS Office Suite, Oracle 10g, Oracle 11g, Oracle 11g2, JavaScript, PeopleSoft, ADP, Kronos, ETL. Business Analyst 09/1999 12/2011 Company Name City State Interrogated data domestic international banks credit unions including Fifth Third Manipulated large financial datasets utilized complex queries data transformations Cross departmental collaboration software development subject matter expert (SME) Collaborated team members clients gather document project requirements Acted liaison clients technical teams aid go-live transition Created functional technical specifications according BRDs Created Logical Physical Data Models utilizing ERWIN Developed enhanced reports using SAP Business Objects PL/SQL, SQL, Oracle Generated business reports including matrix, parameter reports, charts, drill functions Integrated developed reports SQL Oracle based ERP environments Designed conducted technical knowledge transfer sessions various client sites. Education Training B.S. Degree Information Management Systems Wayne State University City State Information Management Systems A.S. Degree Accounting Wayne County Community College MCL Distinction City State Accounting Skills ASP.NET, Business Objects, Crystal Reports, data warehouse, DNA, JAVA, JavaScript, SharePoint, MicroStrategy 9.3.1, MicroStrategy, Oracle Discoverer, Oracle, PL/SQL, PeopleSoft, pivot tables, SAP, SAS, Software Development, spreadsheet, SQL, SQL Server, Tableau 9.0.1, Tableau, technical support, Teradata, triage, Unix, Visual Basic, Web Design

CONSULTANT

BANKING RELATIONSHIP SPECIALIST Summary Highly enthusiastic customer service professional 7 years client interface experience. Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Strong organizational skills, Customer service expert, Active listening skills, Adaptive team player, Courteous demeanor, also seasoned conflict resolution energetic work attitude. Highlights Creative problem solver Types 45 wpm Call Center Reliable Excellent communication skills Friendly Approachable Exceptional customer service Accomplishments Consistently achieved 100 teller balancing average, well balanced daily cash drawers vaults totaling average 900,000 Experience Banking Relationship Specialist Jul 2005 Sep 2011 Company Name － City State Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Customer Service Customer Service Inbound Call Center Transfer calls appropriate department necessary Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Opened closed personal business checking, saving, cd accounts, processed safe deposit box transactions, created cashier checks, entered customer data chex systems, processed fed ex shipments, filing, answering phones, sending faxes, responsible making executive decisions regarding new customer relationships. Completed daily incoming outgoing banking reports. Merchant Teller Dec 2004 Jul 2005 Company Name － City State Processed large deposits merchant customers, assisted incoming outgoing courier transactions,. Responsible balancing accurately daily basis. Assisted Operations Manager teller line, answered phones, filing, duties associated position Merchant Teller. Teller Jun 2004 Dec 2004 Company Name － City State Cashed checks new existing customers, processed incoming daily reports, completed mail deposits dual control. Processed cashiers checks money orders, processed credit card payments, responsibilities associated position Teller. Education Associate Science Inter Social Behavioral Sciences 2016 Los Angeles Southwest College － City State United States Received certificate Fingerprinting. Skills In outbound call center, Excellent customer service assistance, Fax, Filing, Answering phones, Type 50 wpm, Microsoft word excel.

BANKING

DIGITAL MARKETING DIRECTOR Summary With background Marketing Event production, I extend passion exploiting new ways enhance communication networking actions manage business processes effectively, engaging active dialogues global clients. International Marketing development Event production preference hiring. While working multi cultural environments, I believe diversity great impact company's growth success. I interested joining company I contribute variety ways leveraging background within innovation tech, entrepreneurship funding well first-hand experiences working producing events benefit networking. The degree designed give broad knowledge functional areas company, interconnection, also allowing specialization particular area. Experienced variety "core subjects allowing specialize administration selective specific academic area. The degree also developed practical managerial skills, communication skills business decision-making capability. Excelled classes practical experience, form case projects, presentations, industrial visits, interaction experts industry. Volunteer work( events) Ambassador Danish networking event called DABGO. Its Danish networking group focused sharing social aspects life business functionalities. Local connect network month. The group attracted Silicon Valley residents average 30 participants. This event takes place 30 countries worldwide, exact day, yet year I produced overall event far 200 ambassadors. Highlights Excellent Microsoft Office skills, QuickBooks, Navision, Rejs Ud (Danish government software), basic HTML, Keynote, CSS suite, Coding Web design Experience Digital Marketing Director January 2014 January 2015 Company Name event software) Danish American Chamber Commerce Northern CA (Non-profit Implementing new communications strategies web analytics Event software Reconstructed Web-site content, SEO SEM* optimization Social media integration Facebook Linkedin Twitter using metrics analytics. Developed designed Media presentations PowerPoint, pitching VCs Product development Production partner promotional events collaboration partner Salesforce( Dreamforce). Structured Sales Processes focused Lead gen Enterprise companies Increased web traffic Executed new social media viral markets extend old markets capture new untapped markets. Marketing Event planner Danish American Chamber Northern California events, attracting 80-100 attendees. Program Office Manager January 2013 January 2014 Company Name Provided number strategic tactical assistance Danish high Tech companies, affiliated investor meetings, strategic partnerships, marketing communications, support networking events affiliated Silicon Valley companies. In addition strategic network planning. I provided following functions: Collaborated supported SCALEit.US projects Danish startups seeking funding expansion opportunities Silicon Valley, finding clients leads. Supported budgets, logistics produced events international programs. Delivered clients leads consultants expanding communications networks international VC events Developed logistic program planning VC meetings delegations visiting Silicon Valley. While budgeting international currencies. Responsible representative Danish virtual incubators( Denmark) well house incubators center. Maintaining office flow, daily support directors representing services. Human Resource functions; establishing processes recruiting, office development programs staff growth Focused project marketing communications, social media promotions Web based content, reports updates essential leads new clients. Aliquam dapibus. Consulate Officer January 2013 January 2014 Company Name Danish representative authority East coast Danish passports, Visas legal immigration issues behalf 400 Danish citizens Communicating US authorities, background checks PET investigation research. Government Foreign Affairs Denmark. Project development Workers group Dual citizenship Denmark, creating awareness, Social media communication, helped reestablishing Danish law reclaiming lost citizenship Danes abroad Assisted supported Danish founded SCALEit.US startup program event planning collaboration Swedish Innovation Center, Norway House Silicon Vikings handling budget. Translator Product Tester, Apple HQ. January 2010 January 2012 Lead Danish Translation support, testing software various platforms product release. Worked Worldserver, Z-pro iCloud onsite HQ offsite. Supported projects feedback communication, meeting Lead Danish Translation support, testing software various platforms new product releases. Reviewed highly technical content, ensuring internal linguistic standards met. Education MBA Social Innovation San Francisco State University Social Innovation Still progress: Educational goal focus processes innovation, collaboration management design thinking address social problems opportunities. Become tomorrows facilitator International entrepreneurs. Project Management, UC Berkeley 2014-2015 Innovation Project Management Dealing Projects wide variety fields including high tech, marketing, information technology, international trade, life science industries, government Innovation. Focusing highly qualified extensive projects develop hands-on problem-solving techniques, keeping budget time management key factors. BFA Photography 1 2008 BFA Photography Minor HR, San Francisco State University Photography minor Human Resources. Extensive philosophy classes studying human behavior. Core creative arts classes studies social media small business startups development entrepreneurship. BA Business Administration 1 1998 Copenhagen Business school Business Administration Skills Apple, arts, budgeting, budgets, budget, CA, content, CSS, clients, Danish, Product development, event planning, Event planner, focus, Government, basic HTML, Human Resource, Human Resources, information technology, Innovation, law, legal, logistics, marketing, marketing communications, meetings, Microsoft Office, office, PowerPoint, Navision, Enterprise, network, networking, networks, optimization, philosophy, presentations, problem-solving, Processes, profit, program planning, Coding, progress, Project development, Project Management, QuickBooks, recruiting, research, Sales, strategic, Structured, Swedish, time management, Translation, Translator, VC, Web-site content, Web design

DIGITAL-MEDIA

EXECUTIVE ASSISTANT HR Summary Skillful dedicated Executive Assistant extensive experience coordination, planning support daily operational administrative functions highly confidential environment. Focused, results-driven professional looking obtain career oriented administrative position Newark CEDC. Office Management Calendar Management Policies Procedures Manuals Report Document Preparation Spreadsheet Database Creation Bookkeeping Payroll Records Management Meeting Event Planning Facility Management Highlights Word, Excel, Access, PowerPoint, SAP, Lotus Notes, Oracle Experience Executive Assistant HR 01/2014 Current Company Name City State Providing administrative support President home-care service provider Developmentally Disable population. Maintain calendar, process requisitions, organize company meetings. Administer pre-employment training testing. Mange bi-weekly payroll 100 employees Maintain schedules calendar management President. Maintain organization charts, staffing/workforce plans, HR audit files confidential materials. Coordinate Recruiting Staffing process new hires. Handle administrative support responsibilities related HR. Biller 12/1999 05/2004 Company Name City State Processed incoming outgoing shipments. Analyzed customer billing issues corrective actions. Provided assistance dock personnel suppliers shortages overages. Assisted special projects needed. Administrative Assistant 10/1997 08/2013 Company Name City State Responsible assisting Director Engineering, VP Construction, HS&E Director Human Resource Business Partner. Maintain documentation control construction projects, new hire safety training, purchasing activities, ensuring payment site utilities, support accountant account payable issues. Specific accomplishments included: Engineering Organized travel senior management domestic international. Organized travel, lodging meal international employees. Prepared monthly reports capital projects, process change, utility usage, overtime expenditures. Coordinated meeting, luncheons, corporate functions internal training seminars. Assisted implementation electronic system. Assisted revise hazops, batch sheets, SOP's. Monitored purchase office, facility, PPE lab supplies. Assisted engineering department staff (10) expense reports, subscriptions licenses. Safety Training Prepared issue maintain contractor approval applications insurance certifications. Maintained training logs plant personnel assist coordination plant safety training. Provided PPE employees, contractors, subcontractors visitors. Assisted safety walks, audits incident investigations. Lead initiatives green projects utilizing Six Sigma Lean process. Construction Liaison city official construction department obtaining tax abatement utilizing affirmation action program. Liaison VP Construction architecture firms, subcontractors union officials. Maintained travel, lodging, transportation VP Construction staff. Developed implement report systems Project Engineer Construction Management. Assisted managing capital project budget 33M-research building. Assisted managing capital project budget 30M flavors building. Assisted Drafting department copying, scanning shipping PID's architectural designs. Created, maintained, submitted requisitions, contracts, addendum contracts, contractor approval forms. Setup maintain project field offices. Assisted organizing bid packages onsite offsite construction projects. Maintained certified payroll documentation subcontractors. Human Resources Provided assistants HR Business Partner new employee background checks physicals. Conducted new employee benefits orientation. Prepared brochures job fair maintain biweekly payroll engineering department. Prepared agenda managers meet newly hired employees. Senior Assistant Underwriter 03/1994 07/1996 Company Name City State Reviewed applications, letters, close outs, cancellation policies. Advised clients policy documentation, correspondence, cancellations, deletions, additions. Prepared, review, rate, issue renewals new business policies. Maintained developed quality control procedures finance contracts Developed implemented automated monitoring systems. Education Master Business Administration 2011 Centenary College City State Bachelor Science Business Administration 2009 Business Administration Skills accountant, administrative support, benefits, billing, brochures, budget, bi, charts, contracts, copying, clients, documentation, Drafting, Engineer, senior management, finance, forms, Human Resource, Human Resources, HR, insurance, letters, Lotus Notes, Director, managing, materials, meetings, Access, Excel, office, PowerPoint, Word, Oracle, organizing, payroll, personnel, policies, purchasing, quality control, Recruiting, research, Safety, SAP, scanning, seminars, shipping, Six Sigma, SOP, Staffing, tax, transportation, utilities

HR

INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR Professional Summary Senior Information Technology Professional fifteen years experience directing managing large complex IT Operations Data Center. Resourceful thinker, methodical problem solver, analytical facets technical management. Proficient educational advanced enterprise related technology solutions. A strong, decisive leader leads example hardworking professional focused results details. Fully bilingual English Spanish. Core Qualifications IBM Enterprise z System x Servers Microsoft Windows VMWare ESX Cloud Computing Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux) Databases (SQL, DB2, ORACLE, ADABAS) Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!) Communication Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet) Experience Company Name January 2010 Current Information Technology Bureau Deputy Director City State Oversee lead Infrastructure Operations IT Service, 24x7. This includes supervision four divisions: (1) Programming Applications; (2) Networking Communications; (3) Desktop Services Support; (4) Operating Systems Database. Performance management KPIs. Key Accomplishments: Oversees department 140 contractors employees. Manages infrastructure data network 9,300 users, 250 sites. Evaluates direct cutting edge technology solutions implementation 53 IT projects. Company Name October 2009 January 2010 Information Technology Director City State Provided technical leadership data center technical supervision analysts, programmers, database administrators, network well support personnel. Key Accomplishments: Managed Data Center 900 employees. Developed innovation technological portfolio IT projects Vocational Rehabilitation Administration. Supported department documentation digitalization initiatives Department Labor. Company Name July 2004 August 2009 Senior IT Project Manager City State Delivered technical direction multimillion dollar Monitoring Controlling System. Key Accomplishments: The total amount managed 185 plants filtration water sewer water treatment 1,540 facilities PR Island. SCADA Supervisory Control Data Acquisition). Technical supervised software analyst, programmers database administrators software development implementations Department Health compliance systems. Career Notes. Company Name January 2003 June 2004 IT Business Consultant City State Assist computer network voice integrator 11 Medical Center locations.Consulted individuals organizations information technology business solution. Company Name January 2003 August 2004 Information Technology Business Consultant City State Assist computer network voice integrator 11 Medical Center locations. Consulted individuals organizations information technology business solution. Company Name January 2003 June 2003 Professor City State Taught courses (1) Optical Networking; (2) System Analysis Design. Company Name September 1999 August 2003 Professor City State Taught graduate courses (1) Data Communication, Networks Distributed Processing; (2) Computer Concepts Programming Tools; (3) Relational Databases. Education Capella University Ph.D. Organization Management City State US Inter American University Educational Computing City State US Educational Computing University Puerto Rico BSBA Finance Computers City Puerto Rico Finance Computers Languages Fully bilingual English Spanish. Additional Information Awards Honors Computerworld Honors Award Laureate Medal, California, April 2001. Chamber Representatives Puerto Rico- Achievement Award, June 2000. AITP Distinguished Information Science Award Government Sector, Association Information Technology Professionals, Puerto Rico Chapter, October 2000. Skills ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment

INFORMATION-TECHNOLOGY

ASSISTANT PROJECT MANAGER Professional Summary Confident Assistant Project Manager demonstrated skills many applicable construction management fields stakeholder communication. Highly effective tackling multiple tasks working lots different personalities. Seeking similar position driven, competitive established company. Skills Scheduling meetings Client interfacing Commercial construction Residential construction Effective communication Construction management Team oversight Budgeting Project estimation bidding Blueprints schematics Good multitasker Strong team player Knowledgeable Excel, Word, Power Point, CMiC, ProCore, Bluebeam, P6 Navigate Revit, Autocad, Navisworks Cost control Schedule management Work History Assistant Project Manager 07/2017 Current Company Name – City State Mentored guided associates approaches designed exceed expectations customers members Adapted quickly changing competing project demands Adjusted project plans account dynamic targets, staffing changes operational specifications Supported senior managers department leaders completing projects problem resolution tight budgets schedule demands Managed cost projections, prepared budgets cost reports Delivered high level service clients maintain extend relationship future business opportunities Closely collaborated project members identify quickly address problems Review assist accurate exposure projections actively work reduce eliminate exposures Managed upwards 20 trades different times current project Managed completed cost reporting, additional sub management, PE management, monthly progress package, schedule updates, etc. transition periods two separate project managers leaving current project Senior Project Engineer 11/2015 07/2017 Company Name – City State Reviewed contractor proposals sets drawings prepared A E firms identify missing information, generate questions align budgets Oversaw worksite construction coordinate supervisors guide projects Managed projects effectively deliver finished work time Assisted estimating, cost analysis, value engineering, material sourcing, etc. assist Ownership meeting budgets still maintaining A&E's design intent Helped coordination Owner expectation vs. GMP finish scope assist Ownership releasing interiors package project Went weekly offsite meetings Ownership's office work Owners, A&E, Developers, Marketing team, etc. assist finalization design match budget Project Engineer 02/2014 11/2015 Company Name – City State Evaluated change order requests response out-of-scope work activities developing field conditions Performed constructibility reviews consisting independent, structured assessment construction bid documents ensure coordination, eliminate ambiguity minimize project issues Monitored installation materials equipment compliance drawings specifications Generated change orders project using estimating CMiC Bluebeam Completed sub prequalification, bid review, post bid interviews, document review complete accurate detailed project buyout GMP Wrote RFIs, compiled submittals, posted record set, permitted documents, submitted deferred design, etc Assisted project closeout final change orders managed trades Education Associate Science Construction Management 10/2013 California Polytechnic State University-San Luis Obispo City State Certifications OSHA 30 Certified, First Aid Certified, NAHB Green Building Certified Skills Scheduling meetings Client interfacing Commercial construction Residential construction Effective communication Construction management Team oversight Budgeting Project estimation bidding Blueprints schematics Good multitasker Strong team player Knowledgeable Excel, Word, Power Point, CMiC, ProCore, Bluebeam, P6 Navigate Revit, Autocad, Navisworks Cost control Schedule management Work History Assistant Project Manager 07/2017 Current Company Name – City State Mentored guided associates approaches designed exceed expectations customers members Adapted quickly changing competing project demands Adjusted project plans account dynamic targets, staffing changes operational specifications Supported senior managers department leaders completing projects problem resolution tight budgets schedule demands Managed cost projections, prepared budgets cost reports Delivered high level service clients maintain extend relationship future business opportunities Closely collaborated project members identify quickly address problems Review assist accurate exposure projections actively work reduce eliminate exposures Managed upwards 20 trades different times current project Managed completed cost reporting, additional sub management, PE management, monthly progress package, schedule updates, etc. transition periods two separate project managers leaving current project Senior Project Engineer 11/2015 07/2017 Company Name – City State Reviewed contractor proposals sets drawings prepared A E firms identify missing information, generate questions align budgets Oversaw worksite construction coordinate supervisors guide projects Managed projects effectively deliver finished work time Assisted estimating, cost analysis, value engineering, material sourcing, etc. assist Ownership meeting budgets still maintaining A&E's design intent Helped coordination Owner expectation vs. GMP finish scope assist Ownership releasing interiors package project Went weekly offsite meetings Ownership's office work Owners, A&E, Developers, Marketing team, etc. assist finalization design match budget Project Engineer 02/2014 11/2015 Company Name – City State Evaluated change order requests response out-of-scope work activities developing field conditions Performed constructibility reviews consisting independent, structured assessment construction bid documents ensure coordination, eliminate ambiguity minimize project issues Monitored installation materials equipment compliance drawings specifications Generated change orders project using estimating CMiC Bluebeam Completed sub prequalification, bid review, post bid interviews, document review complete accurate detailed project buyout GMP Wrote RFIs, compiled submittals, posted record set, permitted documents, submitted deferred design, etc Assisted project closeout final change orders managed trades

CONSTRUCTION

COURT APPOINTED SPECIAL ADVOCATE FOR ABUSED AND NEGLECTED CHILDREN Summary Highly-motivated Licensed Social Worker 7 years experience working children adolescents various environments. seeks advocate, connect collaborate individuals families help overcome barriers affect daily life. Highlights Emergency response training Suicide risk assessments Basic Cardiac Life Support (BCLS) Certified .Case management Excellent organization documentation Creating following treatment plans .Collaborative .Culturally competent Experience September 2013 Current Company Name City State Court appointed special advocate abused neglected children Collaborated Guardian ad Litem's, Child protective service workers, Mental health professionals, teachers parents Maintained monthly contact client families. Evaluated addressed individual client needs concerns. Wrote court reports case plans Maintained thorough case history records wrote detailed reports. Managed caseloads acted advocate client rights.. February 2013 Current Company Name City State Emergency Medical Technician Social Worker volunteer Assist community public education Support prevention efforts Assist local major disasters Attend trainings education seminars September 2015 May 2015 Company Name City State Social work Intern Semiweekly, worked indirect supervision school social worker. Conducted individual group counseling provided crisis management. Attended IEP staff meetings worked collaboratively teachers parents. Individually created, followed maintained intervention plans kept detailed narrative reports client interactions. Assisted students setting outside resources participated risk assessments. Practiced cognitive behavioral motivational enhancement techniques. Maintained caseload 10-15 clients, working strict deadlines. September 2015 May 2015 Company Name City State Social Worker Intern Once week interned elementary school school social worker 7 hours. My responsibilities included individual counseling, group counseling, creating following treatment plans, following behavioral plans, emotional support, attending IEP meetings. Presented case history material review discussion staff members. Evaluated addressed individual client needs concerns. September 2014 May 2015 Company Name City State Social Work Intern Under indirect supervision school social worker, week hour, I provided individual counseling. In addition I helped create personal plans action order students concentrate better school environment. January 2009 January 2013 Company Name City State Child Care Provided daily summer school care young boy autism spectrum disorder Completed summer school regular school assignments, visited educational physical fitness facilities, assisted behavior emotional problems. Designed effective behavioral modification program. September 2011 May 2012 Company Name City State Hippotherapy volunteer Accompanied occupational therapists guiding medically challenged children Hippotherapy sessions. September 2011 December 2011 Company Name City State Research Intern Interned Settlement Music school research team West Chester University, assessing correlation poverty learning. .Collected maintained data. .Collaborated teachers staff around student schedules. .Assisted teachers daily classroom activities. September 2009 August 2011 Company Name City State Girl Scout Leader Effectively coordinated led Daisy Girl Scout troops several years assisted moving ceremonies. .Created lesson activity plans. .Collaborated parents. February 2008 February 2010 Company Name City State Foster care assistant Assisted care 3 medical special needs children, within foster system. Effectively maintained fed 2 children Gastrostomy tube. .Provided respite care child autism heart defect Education 2015 West Chester University City State Social Work Master Social Work Education program evaluation policy analysis Continuing education Recognizing reporting child abuse Cognitive Behavioral Therapy coursework Structural Family Therapy seminar Cognitive processing Therapy Trauma informed education Acceptance Commitment Therapy 2013 West Chester University City State Psychology Bachelor arts Deans List Admitted honorary society Member Autism Speaks U group 2011 Delaware County Community College City State Psychology Associates Psychology Presidents honor list Admitted honorary society Skills Compassionate Active listener Experienced working individuals groups Independent Strong communicator Knowledge child development Self-Awareness Empathy Boundary Setting Time-management

ADVOCATE

SALES Summary I looking career position company I rewarded desire succeed. I self starter motivated best. I comfortable takes create new business excellent history retaining current business. Skills Self Starter Motivated Client Relations Success Driven Experience Sales 12/2015 Current Company Name City State Sales phones, plans, home security satellite retail environment Meet quotos monthly add-on orders upselling Cross selling customers switch company services come store Assist customers determining best products plan needs fast paced work environment Maintain customer satisfaction providing great customer service Insurance Sales 03/2015 12/2015 Company Name City State Insurance sales Contacted customers set home appointment offer mortgage, life final expense protection Interviewed customers see determine Company, plan amount best fit needs Cold call customers responded ads Sales 01/2011 03/2015 Company Name City State Provided sales support retail customers Increased sales knowledge merchandise sales techniques Created additional revenue add sales merchandise Advanced management opening closing duties training new employees Sales 04/2013 06/2015 Company Name City State Roofing sales position Obtained customers needed new roofs cold calling Created additional sales asking referrals Education Training High School Diploma 2010 Edmond North High School City State Business/Marketing 2012 Oklahoma Christian University City State Business/Marketing 2011 Harding University City State

SALES

BUSINESS DEVELOPMENT DIRECTOR Summary Business Development Director driven exceed sales goals build long-term relationships customers. Creates positive shopping experience high-quality customer care. Highlights Fluent English Spanish Action-oriented, results-oriented, "take charge" Sales Customer Service Professional Superior communication skills Superb follow skills Exceptional relationship building leads gaining trust credibility individuals groups Effective team player Capable delivering strong business case client action skill set necessary bring close Accomplishments Created strategies develop expand existing customer sales, resulted 154% increase monthly sales. Increased sales volume adding 34 new accounts assigned territory. Managed portfolio 21 accounts totaling $14.5MM sales. Experience Business Development Director 11/2012 Current Company Name City State Managed 3 Franchise Kia Hyundai CDJR Chrysler,Dodge,Jeep Ram Trained/Developed Sales Team engagement w/customers Trained/Developed Sales Team CRM usage Met Weekly/Monthly GM Service Director emails mail Marketing campaigns Built Strong Relationships Fleet Organizations Developed two man team handles heat cases Sales Representative 01/2009 05/2012 Company Name City State Developed managed five Home Depot accounts, generating $5MM annual revenue Built strong relationships Home Depot Management, Associates, Professional Contractors, ISD's, Government Agencies, Cities, Municipalities, Multi Family Apartment Groups, Investors, DIY'ers Monitored forecast sufficient inventory levels Behr/Kilz product ready demand Excelled partnering core business operations significantly increase Behr/Kilz footprint, expand market share, generated sustainable revenue Won Sales Driver Award, FY 2009 Successfully executed initiatives new product roll outs, Behr Ultra, Premium Plus SP Low VOC, Int/Ext Oil Base, Ext Wood Stains, Floor Coatings, Kilz Pro X Trained developed Home Depot associates excel driving Home Depot Behr/Kilz value increasing sales non-stop hands training Won "Rookie The Year" Award, 2010 Serviced 2 territories due lack human capitol, total 10 accounts, keeping profitable constantly growing Won "Ultimate Team Player" Award, 2011 New Home Counselor 01/2006 07/2007 Company Name City State Sold 28 new homes produced $5,236,000 revenue first six months Achieved 97% capture rate in-house lending company Sustained high profit margin tactful diplomatic negotiations Built strong strategic alliances investor community, led multiple revenue streams increased profitability Held first-time home buyer workshops build comfort demand Minimized sales cancellations meticulous customer qualification realistic expectation setting New Home Counselor 10/2004 01/2006 Company Name City State Sold 58 new homes produced $8,700,000 revenue Used blueprints without model sell 39 homes Participated numerous TV commercials Mi CasaTV Protected profits margin degradation advanced negotiation skills Won Beazer Homes National Marketing Award best idea contributing 14 new home sales one day Orchestrated community outreach programs create demand move-ups first-time buyers Achieved lowest cancellation rate Dallas Division Built loyal relationships large, diverse Realtor base Developed strong relationships large portion investment community Completed requirements Beazer University Won numerous sales contests New Business Development Sales Manager 11/1992 07/2004 Company Name City State Achieved 154% FY 2000 sales quota Implemented weekly training sales team Achieved 125% 1999 YTD sales quota Managed 21 wholesale distributer accounts Increased territory sales 14% Q2 Q3 1998 Preserved margin selling average four percentage points industry standard Broadened market base identifying new opportunities expand focus wholesalers Tracked customer acquisition cost versus profitability Created negotiated contracts, agreements, proposals, purchases Education Superstar Selling, Brian Tracy Ft. Worth, Texas, 2005 How Build Complete Sales Person Plano, Texas 2005 Sales Success, Jeffrey Gitmer- Ft. Worth, Texas 2005 CSRE Psychology 2011 P.E.E.R.S City State USA Psychology Sales, Brian Tracy Sales Marketing 2005 Beazer University City State USA CFNI Theology 2003 CSRE City State USA Associate Arts Theology 2003 CFNI City State USA Skills Sales Marketing Strategy, Execution, Account Management, Business Development, Client Relations, Cold Calling, Computer Literate, Creative Problem Solving, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Lead Development, Marketing

BUSINESS-DEVELOPMENT

RM Roxanne Mejia Summary Motivating Chef competent keeping kitchen staff task handling high-volume work. Knowledgeable sourcing ingredients, maintaining budgets maximizing customer satisfaction. Works General Manager analyze food costs forecast business trends make menu recommendations meet company goals. Skills Portion cost control Waste control Budgeting cost control Food preparation techniques Purchasing Kitchen equipment tools Verbal written communication Dish preparation Cleaning sanitizing methods Experience Company Name City State Chef 11/2020 Current Cleaned, sanitized maintained food storage, preparation serving areas. Instructed cooks workers preparation, cooking, garnishing presentation food Monitored quality, presentation quantities plated food across line. Trained kitchen workers culinary techniques. Monitored kitchen area staff maintain overall safety establish proper food handling techniques. Assessed inventory levels placed orders replenish goods supplies depleted. Implemented surface equipment schedules standards maintain clean, neat sanitized kitchen. Checked stock deliveries safety, quality quantity. Inspected freezers refrigerators prior shift check temperature levels verify proper functionality. Collaborated department staff prepare food items accordance recipes established standards. Supervised preparation specialty items customer requests verify accuracy production. Oversaw hiring, training development kitchen employees. Assigned specific duties employees maintain productive operation kitchen food service. Talked patrons dietary issues food allergies prepare meals meeting individual needs. Managed kitchen staff team assigned various stages food production. Reduced food costs estimating purchasing needs buying approved suppliers. Supervised cooks kitchen staff, providing direction preparing specialty items ethnic cuisine. Company Name City State Sous Chef 03/2017 11/2020 Maintained highest food quality standards regarding food inventory procedures, food storage rotation. Trained kitchen workers culinary techniques. Assisted head chef scheduling, training professional development team. Supervised kitchen food preparation demanding, high-volume environment. Performed head chef needed maintain team productivity restaurant quality. Conducted daily line checks, food reviews taste tests make improvements correct deficiencies. Plated food according restaurant artistic guidelines promote attractive presentation. Assessed inventory levels placed orders replenish goods supplies depleted. Helped staff adhere tough restaurant requirements practical discipline motivation. Directed staff restaurant kitchen field maintain department objectives, standards, guidelines budget. Oversaw kitchen employee scheduling meet coverage needs avoid wasted labor. Maximized customer satisfaction team operations executing command-based structure staff performance oversight. Assisted interviewing, hiring training kitchen personnel. Conducted frequent line checks keep food proper temperatures holding zones. Built strong vendor relationships bring top ingredients optimal prices. Streamlined kitchen processes shorten wait times serve additional guests. Managed shift 25-30 staff, including cooks, bakers, dishwashers front house team members. Liaised vendors purchase optimal recipe ingredients cost-effective rates. Liaised closely kitchen departments, including front-of-house personnel. Improved performance team members resulting high-quality meals produced daily. Company Name City State Anthonys Point Defiance 06/2013 07/2016 Operated fryers grills according instructions maintain safety food quality. Sanitized food preparation areas, grills equipment avoid cross-contamination raw items. Kept stations stocked ready use maximize productivity. Followed proper food handling methods maintained correct food temperature high scores health inspections. Restocked food items throughout shift prepare necessary ingredients cooking timely service. Maintained hygienic kitchen regularly mopping, disinfecting workspace washing utensils glassware. Set performed initial prep work food items soups, sauces salads. Maintained consistent quality high accuracy preparing identical dishes every day. Grilled deep fried various foods meats potatoes. Maintained safe operations food prep equipment reduce complications retain safety procedures. Assisted preparation menu items ranging burgers sandwiches. Washed peeled ingredients prepare different meals recipes. Precooked certain items slow periods reduce wait times lunch dinner rush. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Recorded reported status various ingredient stock levels notify manager reorder products. Prepared dishes fast-paced environment working teammates maintain high customer satisfaction rate. Cooked multiple orders simultaneously busy periods. Supervised cooks kitchen staff, providing direction preparing specialty items ethnic cuisine. Mentored trained staff teaching cooking skills kitchen maintenance, improving overall quality performance. Developed process accurately track food costs efficiently, saving food waste. Education Training Curtis Senior High School City State High School Diploma 06/2004

CHEF

FINANCIAL ACCOUNTANT Summary Accomplished accountant highly skilled controller 8 years experience keen ability influence processes integral company growth, drive operational excellence achieve objectives. Expertise financial statement preparation analysis, operational management, forecasting cost control. Open clear communicator demonstrated vision disciplined execution. Accomplishments Developed implemented fee calculation new hybrid product added product pallet (UBS Switzerland AG). Assessed accounting system structures converted company's accounting system SAP B1 (Rising Tide GmbH). Led development three new financial reporting methods measure productivity efficiency (Barclays Suisse SA). Implemented processes utilised accounts receivable sub-ledger accounting customer attribute reporting (UL AG). Prepared complex financial statements interim/annual reports banks holding companies (Barclays Suisse SA). Highlights Financial reporting expert Variance analysis P&L management Process improvement Complex problem solving Critical thinking Analytical Decisive Experience 01/2016 Current Financial Accountant Company Name － City State Monitor net capital bank using daily controls. Calculate monthly fees client's account maintenance monthly quarterly basis. Provide various analyses (variance, intercompany, balance sheet, P&L) using SAP Avaloq. Enhance consolidation reporting IFRS optimising flux information. Collaborate Finance team provide accurate timely month end reporting setting maintaining planning task lists. 07/2015 12/2016 Business Analyst Company Name － City State Provided accurate information month end journal adjustments provisions related Lombard credits, non-performing loans, impairments, deposit accounts taxes analysing account activities period required. Management transaction error accounts collaborating reconciliations cash department improve account clearing process. 09/2014 12/2014 Financial Accountant Company Name － City State Provided reports monthly securities position reporting breaks. Performed regulatory reporting group management analysing short term liquidity ratio, minimal reserves, capital adequacy, comprehensive balance sheet, interest rate, retrocessions expenses. Used reconciliation process analyse clear daily cash account, breaks, fees, interests, expenses accruals. Prepared various financial reporting schedules (daily control, earning analysis, etc) Collaborated IT team group projects update systems various projects. 06/2014 09/2014 Accountant Analyst Company Name － City State Performed accounts analysis balance sheet P&L provide explanations variances, reconciliations, intercompany accounting close related tasks. 06/2013 12/2013 Project Accountant Administrator Company Name － City State Participated leading SAP B1 implementation setting organisation structure, planning creating testing scenario. 06/2012 05/2013 Senior Financial Accountant Company Name － City State Prepared financial regulatory reports required laws, regulations board directors US GAAP. Tracked intellectual property royalty spending approved requests payments. Analysed costs revenues related logistics. 12/2011 05/2012 Accountant Company Name － City State Maintained full responsibility monthly quarterly financial statement preparation two subsidiaries. Collaborated Auditors, Banks, Tax returns VAT IFRS reporting provide accurate reports analysis. 06/2009 12/2009 Cost Analyst Company Name － City State Prepared p ayroll costs headcount reporting. Prepared booked operating expenses accruals. Prepared cost centre reports local head office. Prepared monthly annual expense forecasts, including necessary recommended action required manage costs achieve budget. 06/2008 11/2011 Financial Control Analyst Company Name － City State Managed accounting operations, accounting close, account reporting reconciliations 3 entities. 07/1996 11/2007 Consultant Finance Administrative Support Company Name － City State Roles different industries: Food beverages, IT, Financial services. Specialisation implementation new organisational structures. Education 2008 Bachelor Arts Accounting Controlling ENS Cachan － City France 2012 Certificate Business Accounting Chartered Institution Management Accountant UK Languages Bilingual English/Spanish French Mother Tongue Conversational Business German Skills IT: Excel, Access ERP: SAP, Hyperion, Essbase, Cognos Accounting Software: Sage Banking system: Abacus, Avaloq, Temenos

ACCOUNTANT

ENGLISH LANGUAGE ARTS TEACHER Summary I passionate teaching caring students holistically. I believe crucial students develop critical thinking skills develop sense self worldview. I prioritize teacher collaboration develop community among educators develop best practices. I pursue professional development opportunities better serve students emphasis equity, differentiation inquiry-based learning. I recently completed National Board Certification pending results January 2019. Skills Educational Leadership Classroom Management Variety Teaching Strategies Multimedia Teaching Learning Inquiry-Based Learning Education 10/2013 06/2017 English Language Arts Teacher Company Name － City State I worked Lakes High School Clover Park School District past five years. In time Lakes, I taught 9th grade, 11th grade 12th grade English well AP Literature AP Language. Due teacher turnover adapting needs English department, I opportunity build experience across grade levels develop curriculum curriculum suit needs students various ages. As result, I believe one greatest strengths understanding skills necessary grade level students successfully exist high school career college-ready. 06/2016 06/2017 Head Of English Department Company Name － City State For past two years I served English Department Head. This position required planning scheduling monthly departmental meetings, allocation department funds, participation District Literacy Committee disseminating information administration English teachers, vice versa. To better serve English department, I initiated monthly meetings Principal, Mrs. Mauer-Smith, plan department meetings. Additionally, teachers invited monthly contribute agenda items areas professional development interest inform meetings make meaningful possible. 07/2016 06/2017 ASB Advisor Company Name － City State I excited accept position ASB Advisor Lakes High School. In Leadership Program, I highly prioritized student-leadership facilitation. It regular practice I met Senior ASB officers discuss Leadership Development content project management would facilitate future classes. I saw role advisor highlight student abilities, passions ideas build beautiful products teacher students value understanding process products come be. All year, emphasized pillars Knowledge, Courage Compassion serve student body develop personally Knowledgeable, Courageous Compassionate people. Education 2012 Master Teaching Secondary Education University Washington － City State United States English Language Arts Endorsement English Language Learner Endorsement 2011 Bachelor Arts English University Washington － City State United States Minor Education, Learning Society 2009 Associate Arts Tacoma Community College － City State 98409 Running Start Program

ARTS

DATA ANALYST Professional Summary Industrial Systems Engineering graduate, certified Base SAS Programmer Lean Six Sigma Green Belt strong background statistics, mathematics logical problem solving looking dynamic opportunity data driven fields analytics statistical modeling. Core Qualifications Data Science Tools: R, Base SAS, Python (Numpy, Pandas, Matplotlib, Scikit- learn), SPSS, Minitab, MATLAB, Apache Spark, SQL, MS Excel, MS Visio, Tableau MySQL, Oracle Database, Microsoft Access Key Competencies: Data Extraction, Data Wrangling, Data Analysis, Data Visualization, Regression Analysis (Linear, Logistic Multinomial), Time Series Analysis, Association Rule Mining, Monte Carlo Simulation, Optimization, Random Forests Experience 07/2016 Current Data Analyst Company Name － State 09/2015 05/2016 Student Manager Company Name － State Undertook leadership advisory role training newcomers hone culinary behavioral skills. PROJECTS Classification Customers Credit Card Company Jan 2016 ­ May 2016 Performed logistic regression credit card company dataset classify clients credible non-credible. Extracted crucial factors simplify classification model using exploratory factor analysis. Developed validated model classify future customers aid decision-making. Simulation Analysis Adding Second Parking Ticket Booth Mall Aug 2015 ­ Dec 2015 Assessed distribution trends incoming customer patterns performing statistical analysis MATLAB ExpertFit. Additional booth modeled using Arena reduced average waiting time per customer 6.2 minutes 1.8 minutes. Statistical Analysis Defects Clutch Plate Manufacturing A Six Sigma Study Jan 2015 ­ May 2015 The DMAIC methodology (Define, Measure, Analyze, Improve Control) implemented understand cause defects data statistically analyzed help control charts using Minitab. 06/2013 07/2013 Intern Company Name Identified areas assembly line light commercial vehicle operations could housed. Developed detailed model improved layout accommodate operations using AutoCAD improve space utilization 300%. consultant self-storage company classify customers 'worthy' 'not worthy' based activity company website using Random Forest algorithm. Built model R model deployment using Python. Currently building reservation model Public Storage forecast customer would reserve storage not. Education Aug 2016 Masters Science Industrial Systems Engineering Binghamton University, State University New York Industrial Systems Engineering 3.51/4.00 May 2014 Bachelors Engineering Mechanical Engineering Osmania University Mechanical Engineering 3.33/4.00 Skills Apache, AutoCAD, charts, Credit, clients, Data Analysis, Data Visualization, Databases, Dec, decision-making, layout, leadership, MATLAB, Microsoft Access, MS Excel, Minitab, MySQL, Optimization, Oracle Database, Python, SAS, Simulation, Six Sigma, SPSS, SQL, Statistical Analysis, Tableau, Visio, website

AUTOMOBILE

FIELD PROJECT SUPERVISOR Summary Administrative aviation logistics professional 26 years' experience working military sector including 20 years' operating supervisory position. Tracked managed U.S. Navy Marine Corps aeronautical logistics assets performing beyond requirements Military Occupational Specialty (6046/6047). Additional roles include management, personnel development, quality assurance. Outstanding leader team builder; established managed programs; coached mentored personnel. Exceptional technical technology skills. BA Human Resources Management. Skills Secret Clearance. E-commerce Supply Chain Management Logistics Management Microsoft Office Suite NTCSS SAP Technical Publications Technical Writing Six Sigma Green Belt Maintenance Administration Experience 01/2015 Current Field Project Supervisor Company Name Managed U.S. Naval Aviation Logistics Command Management Information System, Optimized-Organizational Maintenance Activity (NALCOMIS OOMA) implementations, operation, training 7 diverse tactical aviation units comprised 48,400 Naval aircraft systems, parts publications worth 11 billion dollars. Organized managed compliance, inspections, repairs 19,500 logistic components installed 130 U.S. Naval aircraft ejection seats 260 engines. Generated released 400 critical U.S. Naval aircraft, engine, summary analysis reports 130 aircraft, ejections seats, 260 engines assist higher headquarters strategic planning. Developed numerous spreadsheets assisted Marine Corps Aviation Branch streamline in-service repair process 130 U.S. Naval aircraft increase asset readiness goals 20%. Successfully managed 7 critical aviation programs completing 12 logistics inspections necessary conduct combat operations. Demonstrates up-to-date expertise applies development, execution, improvement action plans. Develops directs one work streams cross-functional store planning projects formats. Directs Associates, including managers, process procedures Facility set-up projects, including reviewing new modular plans, planning merchandise placement based modular requirements, advising assigning additional staff assist ensure Company Facility goals met. Drives monitors sales project budget. Drives implementation real estate plans project facilities (for example, remodels, new stores, relocations, new formats, expansions). Models compliance company policies procedures supports company mission, values, standards ethics integrity. Models, enforces, provides direction guidance Associates proper Customer service approaches techniques ensure Customer needs, complaints, issues successfully resolved within Company guidelines standards. Additional Information U.S Marine Corps. 01/2012 01/2015 Aviation Implementation Manager Master Sergeant Company Name － City State Managed project logistics Naval aviation ship software system assets. Supervised project staff. Monitored project progress. Prepared status reports. Managed project deliverable documentation compliance accuracy. Provided functional follow-on support software systems assets tracked U.S. Marine Corps. 01/2002 01/2012 Aviation Administration Manager Staff Sergeant Gunnery Sergeant Company Name － City State Maintained Government Aviation Logistics Information Systems databases. Scheduled, tracked, requisitioned aircraft components systems Naval Aviation compliance. Performed data entry screening compliance U.S. Naval aircraft, ejection seat, engine repair compliance. Developed maintained aviation metrics, logistic reports, process documentation, safety records support unit operations planning. Gathered, organized, analyzed aircraft logistics component discrepancies develop solutions. Developed logistical training procedures, guides, course materials, handouts visual aids. Oversaw safety standards, occupational safety, safety affairs job. 01/1987 01/2012 Aviation Administration Program Manager/Data Analyst Sergeant Staff Sergeant Gunnery Sergeant Maintained Government Aviation Logistics Information Systems databases. Distributed maintenance schedules logistics work orders maintenance departments. Verified source logistics data completeness accuracy. Computed analyzed aviation logistics data, using statistical formulas, computers, calculators. Completed configuration management actions compliance discrepancies flight operations, special logistics inspections, conditional inspections relevant aircraft systems components. Developed, interpreted, tracked timely aviation logistics data reports support unit's strategic goals milestones. Education Training 2015 Bachelor Arts Human Resources Management Business Administration Ashford University － City State Human Resources Management 3.8 Business Administration 2013 Defense Acquisition University － City State Ethics Training Acquisition Technology Logistics 2012 Defense Acquisition University West Regional Campus － City State Contracting Officers Representative 2011 Lean Six Sigma Green Belt Course Lean Six Sigma Yellow Belt Course Lean Six Sigma White Belt Course US Department Navy － City State Skills streamline, budget, calculators, configuration management, Customer service, data entry, databases, direction, documentation, E-commerce, functional, Government, Information Systems, Logistics, Logistics Management, maintenance schedules, materials, Microsoft Office Suite, Management Information System, monitors, Naval, occupational safety, Organizational, policies, progress, Publications, real estate, repairs, safety, sales, SAP, Six Sigma, spreadsheets, strategic, strategic planning, Supply Chain Management, Technical Writing

AVIATION

DESIGNATION: HR ASSISTANT Professional Summary Human resources coordination management professional offering strong background employee training development, new hire orientations employee relations.A Committed HR Professional around 3.5 years qualitative experience HRD/Administration including Recruitment Selection, Performance Management System, MIS HRIS, Employee Master, Training Development HR ISO documentation. Core Qualifications New employee orientations Maintains confidentiality Human resources audits HRMS HR policies procedures expertise Staff training development MS Word, MS Excel MS Power point. Experience Designation: HR Assistant Mar 2008 Jun 2010 Company Name － City State Recruitment Sourcing short listing resumes job portals, jobs postings internal data bank based Recruitment Specifications needs given. Sending screened profiles indenter, obtain shortlisted profiles indenter coordinate Interviews. Preliminary screening candidates junior middle level. Preparing Issuing offer letters selected candidates. On boarding process induction programme new joinees. Completing joining formalities preparing appointment letter Salary break up. Performance Management System: Assisted design development Performance Appraisal Forms setting new appraisal system. Assisted indentifying designing Competency Framework. Assisted Conducting PMS Awareness workshops employees across group. Guide employees fill-in Performance Appraisal Forms clarifying doubts. Assisting executive staff designing KRAs. Interact functional heads ensure receipt Appraisal forms within time frame. Increments Grading Percentage Accountable MIS, HRIS Employee Master Making consolidated list additions, separations, transfers (in/out), Regularized department/Process. Compilation, preparation generation reports different formats. Preparation Employee attrition rate details (Business, Cadre Function wise) reasons Separation Employees. Training Development: Identification Training needs based Performance Appraisal. Planning Training Programs, Preparation Training Calendar Preparing training budget Identifying internal external trainers Arranging internal external training employees. Archival training material Maintaining training records evaluating effectiveness training. Keeping track trainings provided new joinees (OJT) Leave Attendance: Collection attendance particulars, list joinees, separations, confirmations, regularization transfers employees preparing pay sheet. Obtain details employees salary advances, TDS Deductions recoveries any, Accounts department. Making entries necessary changes pay sheet generate payroll. Prepare pay sheet sent accounts department processing salary payments. Prepare individual bank advices showing salary amounts deposited individual employee accounts. Updating leave balance employees per attendance reports. HRIS Tested uploaded running live data Greytip software since testing go live. Additional Responsibilities Maintaining personal files employee per ISO audit requirement. Updating ISO HR dash board. Handling employee grievances. Solely responsible documentation HR team certification ISO 9001:2000 Exit interviews formalities Drafted department-specific employee announcements. Management Trainee, QA Aug 2007 Dec 2007 Company Name － City State Involved quality process various projects according ISO 9001:2000 standards. Monitoring fortnight reports quality objectives projects assigned. QMS Induction new joinees. Arrange kick meeting projects Informing project leads statutory compliance documents Took training Software Development Life Cycle. HR Coordinator Nov 2006 Apr 2007 Company Name － City State Screening profiles using various job portals shortlisting candidates per requirement Coordinating recruitment head time walk-In's Conducting telephonic interviews scheduling next levels interviews Preparing offer letters appointment letters new joinee's Completing joining formalities sending training schedule respective Department head joinee Induction HR policies introducing employee departments creating friendly environment new joinee work Responsible maintain hard soft copy employees records Worked employees management address staff members concerns Managing HR administrative issues related personal files employment contracts work confirmations notification letters Managing exit formalities conducting exit interviews Administered performance appraisals Skills HRIS, ISO, Recruitment, Performance Appraisal, Training Development, Leave Attendance,Entry Exit Education MBA Human Resource 2005 Bankatlal Bhadruka Collage － City State India B.COM Commerce 2003 Pt.Ravishanker Shukla Uiversity － City State India Languages English Advanced Fluent Hindi Advanced Fluent Telugu Advanced Fluent Bengali Conversational Spanish Conersational Personal Information DOB September 28th 1982 Nationality Indian Marital Status :Married Visa Status EAD

HR

AVIATION MAINTENANCE EGRESS LEADING PETTY OFFICER LEADING PETTY OFFICER Summary To obtain position utilize unique technical management skills acquired military career. Maintains Active Government Secret Security Clearance Expert Aviation Environmental Control Egress Systems, Quality Assurance, Maintenance Management, Training Safety. Proficient Microsoft Word, Excel, Power Point. Collateral Duty Inspector Egress/Environmental Control Systems 8 years. Collateral Duty Quality Assurance Representative Aviation Egress Ordnance Systems 5 years. Full Systems Quality Assurance Representative 1 year. Quality Assurance Safety Observer CADS/PADS 6 years. F/A-18E/F Low Power Engine/APU Turn Operator Qualified F/A-18 Super Hornet Plane Captain. Assuming responsibilities Daily/Turnaround inspections, servicing operation twelve 65 million dollar aircraft, ensuring full mission capable status. Diligently showing expertise emergency procedures ground safety 31 fighter pilots/aircrew 245 maintenance personnel. Aviation Gas Free Engineer/Confined Space Entry Supervisor Safety Observer. Excellent communication, team building leadership abilities. Experience Aviation Maintenance Egress Leading Petty Officer Leading Petty Officer October 2001 Current Company Name Meritorious Unit Commendation. Accomplishing 3,000 mishap free flight hours, maintaining safe work environment. Awarded Humanitarian Service Medal lieu 2004 Tsunami relief efforts Banda Aceh, Indonesia. Received Good Conduct Medal (4), 3 years obedient zealous behavior. Global War Terrorism Service Medal. Directly supported global war terrorism deployed 5th Fleet Area Responsibility Persian Arabian Gulfs. Global War Terrorism Expeditionary Medal. For supporting global war terrorism deployed 5th Fleet Area Responsibility Oman Persian Gulfs. Sea Service Ribbon (5). Marksmanship Medal. Qualified expert marksman 9 mm M9 pistol National Defense Service Medal. Navy Squadron Battle Effectiveness Award. Sustained superior performance operational environment within command. Enlisted Aviation Warfare Specialist Wings. Focused field Aviation Warfare, specializing Administration Logistics, CPR/First Aid Safety. Junior Sailor Quarter, 1st Quarter FY14. Spearheaded VFA-2 Coats Kids Christmas Drive. Directly involved Atsugi, Japan Kanagawa Prefecture community trash pick-up. Volunteered lead personnel NAF Atsugi, Japan's Earth Day base clean up. Quality Assurance Representative Enforced US Navy quality assurance guidelines 230 maintenance personnel 50,000 production man-hours aircraft scheduled/unscheduled maintenance tasks. Conducted 500 final safe flight inspections ensuring highest quality work. Audited monitored 44 Safety programs 13 work centers related aviation compliance regulations. Established controls, maintained documentation, interpreted test results Quality Assurance Representative. Conducted Gas Free tests 30 fuel cells/tanks, issued Certificates safe entry, monitored completion 12 F/A-18F aircraft. Aviation Maintenance Egress Work Center Shift Supervisor Supervised 16 personnel performing scheduled/unscheduled maintenance Egress Environmental Control systems 300 FA18-A/B/C/D/E/F aircraft. Responsible qualification training 50 personnel 9 fleet squadrons transitioning F-14's F/A-18E/F platform including qualification 8 Collateral Duty Inspectors. Volunteered instructor advancement training, indoctrination, Warfare training contributing advancement 31 personnel 15 Warfare qualifications. Implemented superior technical troubleshooting techniques ensuring optimum aircraft performance combat readiness ever changing high stress environment. Aviation Egress Environmental Control Systems Technician Trained 800 sailors aviation maintenance practices repair F/A-18A/B/C/D/E/F aircraft egress, environmental cryogenics systems. Attended Advanced Egress Environmental Control Systems Maintenance Courses, gaining vast knowledge troubleshooting Egress, Environmental Control Cryogenics Systems. Maintained/repaired Egress, Environmental Control Cryogenic Systems 300 F/A-18A/B/C/D/E/F aircraft. Worked flight controls, power plants related equipment full systems Quality Assurance Representative. Excellent Schematic/technical manual/diagram interpretation. Education Specialized Military Schools/Training: Advanced Environmental Control Safety Equipment Maintenance Troubleshooting; Navy Course: C-555-0056, ALSS Configuration Management, Navy Course: C-555-0046, Nalcomis OOMA QA Administration, Leadership Techniques Advanced Primary; Quality Assurance Safety Observer; Gas Free Engineering; Work Center Leading Petty Officer; Aviation/Aircraft Support Advanced Corrosion Control; Electro static Discharge. Satisfactorily completed 728 Day Maintenance Refresher Course instruction instructed Martin Baker Representative (Joe Glasser) Martin-Baker SJU-17 Series Naval Aircrew Common Ejection Seats (NACES). Course consisted Principles Operation, 728 Day Inspection Procedures, Arming De-arming Procedures Ejection Seat removal Installation. Completed Navy Knowledge Online Professional Military Education via Naval Warfare College E-1 E-7. Completed Navy Knowledge Online Course "Managing Anger/Stress Work Environments". 1 1996 Graduate Gateway High School － City State Graduated 2 years early Valedictorian scores ranked top 5 300 candidates) 1998-1999 Attended Foothill College Local Union Iron Workers #155 2013-2014 Attended Grand Canyon University completing four courses, earning 16 credits toward Ba Science Public Safety Emergency Management Public Safety Emergency Management Skills book, C, Configuration Management, counseling, CPR, documentation, First Aid, instruction, instructor, interpretation, Leadership, Logistics, Managing, Navy, Naval, personnel, pick, quality, quality assurance, QA, Safety, teamwork, Troubleshooting

AVIATION

SENIOR MARKETING MANAGER Executive Profile Savvy Marketer 12 years experience helping sales teams fill funnel high quality leads. My ability take growth hacking approach lead generation helped lead teams exceed objectives within every aspect customer lifecycle. My passion marketing centered around customer acquisition, brand awareness nurturing growth business development strategic partnerships. Skill Highlights Partner Marketing Paid Social eCommerce Paid Search Email Marketing Branding Analytics B2B B2C CRO Content Marketing Lead Generation SEO Core Accomplishments Senior Marketing Manager Developed Customer Segmentation Persona's leveraging historic sales data. Grew Online Subscriptions 30%, revenue grew 43% (Q1 Q2 vs. Q3 Q4) Professional Experience Senior Marketing Manager May 2016 Current Company Name － City State Improved Organic Traffic 40% applying best practices launching Content Marketing strategies Grew Online Subscriptions 50%, revenue grew 43% (Q1 Q2 vs. Q3 Q4) Improved eMail Marketing open rates 37%, click rates 117% A/B testing established departmental best practices Grew OEM Partner Marketplace downloads 4x applying App Store Optimization best practices Developed Paid Search strategy resulted YOY MQL's Growth 2016 (Q3 330%, Q4 617%), 2017 Q1 112%. Digital Marketing Consultant Sep 2014 Apr 2016 Company Name － City State Discovered growth opportunities data analytics optimization Developed Program Roadmap Clients Marketing Campaigns. Developed Managed B2B Lead Generation Campaigns across multiple marketing channels Worked Closely Clients marketing vendor Re-launches Optimization Implementation. Digital Media Manager Oct 2008 Aug 2014 Company Name － City State Worked closely Product, Sales Marketing new Product Releases Managed team 9 Account Managers Decreased Advertiser churn rate 37% optimization best practices Developed Quarterly Strategic Plans address Sales goals Managed drove team generate $16 Million Ad Revenue. SEO Manager Sep 2007 Jul 2008 Company Name － City State Developed Digital Marketing Strategic Plan Playphone Partners Generated $12 Million Revenue (100k mobile subscribers) Partner revenue increased 37% Managed Analytics SEM, SEO Mobile channel. Campaign Manager Feb 2005 Sep 2007 Company Name － City State Manage In-House SEM Budget $5MM Annually. Developed A/B Multivariate UX testing across SEM SEO Channels. Managed $1M Publisher Revenue. SEO Associate Jun 2004 Feb 2005 Company Name － City State Developed Executed Link Building Strategies. Increased DVD Movie Channel Traffic 60%. Developed SEO Strategy applied editorial content. Communications Intern Oct 2003 May 2004 Company Name － City State Content Marketing. Email Marketing. Press Release Development. Education Masters Business Administration 2015 Saint Mary's College California － City State Bachelor Science Public Relations 2004 San Jose State University － City State Public Relations Skills Marketing Automation, Strategic Partnership, Business Development, Analytics, Management

DIGITAL-MEDIA

PATIENT ADVOCATE Summary Highly driven, organized motivated Patient Advocate 7 years experience healthcare field customer relations. Skilled providing compassionate, efficient patient care background clinical settings. Experience leading team, new hire training, billing, claims, records management. Experience 01/2016 Current Patient Advocate Company Name － City State Served liaison patient hospital coordinate patient care. Provided patient staff support better facilitate communication. Referred clients social service agencies home health hospice. Worked call emergent patient needs. Provided off-site visits local hospitals offer emotional support. Established patient provider boundaries ensure appropriate behavior. 05/2015 12/2015 Claims, Eligibility Benefits Specialist III Company Name － City State Identified resolved discrepancies patient eligibility/insurance coverage. Assisted maintaining developing procedure manuals. Trained new hires eligibility benefit claims processes. Aided development strategies revenue cycle initiatives. Managed, updated, executed claims processing, well assisted team members adjudicating claims. Developed streamlined methods standard operating procedures. Worked patients obtain summary plan descriptions ensure proper timely claim adjudication. 05/2013 05/2015 Certified Data Entry Pharmacy Technician Company Name － City State Work Home Carefully reviewed patient medical histories diagnoses. Properly interpreted prescriptions, input written date, patient information, physician ids, medication name strength, correct appropriate directions, quantities dosage, additional patient allergies diagnoses. Entered prescriptions EPost system efficiently without errors. Researched CPT ICD-9 coding discrepancies compliance reimbursement accuracy. Maintained knowledge proper procedures, medical updates, changes State Federal laws. 09/2009 05/2013 Lead Certified Pharmacy Technician Company Name － City State Interviewed trained new technicians, greeted patients, obtained personal information medical history, interpreted typed prescriptions accurately, dispensed drugs, released patients. Retained knowledge drug names generics, well knowing proper doses, sig codes, quantities drug classes. Responsible using computer system type prescriptions, abide HIPAA State Federal regulations, interacting patients, doctors insurance companies, carried many tasks necessary within pharmacy. Created work rotation schedules, filed 709 forms, handled medturn, supply orders, etc. Education Training Master Public Administration Health Care Management Grand Canyon University － City State Health Care Management 2011 Bachelor Science Family Human Development Arizona State University － City State Family Human Development Skills allergies, Attention detail, CPT, clients, emotional support, forms, home health, hospice,ICD-9, ids, insurance, leadership, law, Medical terminology, coordinate patient care, processes, coding, Quality assurance, Safety, Self-motivated, team player, type, written

ADVOCATE

HR DIRECTOR Professional Summary Experienced HR Manager 3 facilities 10 years proven HR experience areas Employee Relations, Benefits, 401k Management, Payroll, EEOC, AAP, FAA/DOT, Workers Compensation Safety. Core Qualifications Employee relations Benefits administrator Employment law knowledge Interviewing expertise Payroll expertise Manager coaching training Staffing recruiting professional Experience HR Director May 2005 Current Company Name － City State Onboarding, Hiring Recruiting – Advertising, Staffing Agencies, On-line Applicant administration, Interviews, Employment Verification, Pre-Employment Testing, Drug Screenings, Presented Job offers, I-9 E-Verify Administration, New Hire Reporting, HR Safety Orientation Benefit Administration – Manages aspects benefits – Including new enrollment, changes termination for: Health, Dental, Vision, Life Insurance, Short Term Disability Long Term Disability coverage, Employee Assistance Program, Section 125 Accounts, Employee Loan Agreements Deductions, Uniforms, Audits, COBRA notification 5500 preparation filing. 401k Administrator –Tracked New Employee Eligibility, Established Quarterly Enrollment Meetings, Administered Employee Employer Deferral Calculations Submissions, Loans, Distributions, Plan Force-Outs, QDRO's, Mandatory Compliance Mailings Plan Document Administration. Payroll – Administered payroll law, reviewed submitted weekly payroll, Managed Garnishments, Levies Child Support Orders. Managed updates changes time keeping system. Maintained Employee Absence database personal, vacation sick time. Company Communication Employee recognition awards, Employee notices via publications, Intranet postings e-mail. FMLA – Administration of: Initial Qualification Requirements, Employee notification via required compliance forms, documentation follow – employees physicians, days away tracking return work notices. Temporary Help Management – Coordinated temporary workers staffing company including: Placement workers, pre-placement documentation requirements, drug testing, background screen, safety training, Time system set-up new terminated temps training sign-off necessary Training System Management Entered new employees, established job roles groups, set-up training courses, set-up training sessions managed training reporting complete incomplete training. Input training completions, ensure training documents signed, scanned recorded software employee's electronic training file. Annual Reviews – Initiated, tracked, provided manager documentation support, reviewed annual reviews potential liability issues, discussed difficult employee reviews managers provided appropriate verbiage, prepared personnel action forms increases, retained permanent records file apply/input appropriate increases. Disciplinary Action Terminations – Trained assisted managers proper documentation verbal, written warning terminations. Prepared reviewed documents disciplinary action. Advised next steps disciplinary process ensure employer best possible situation termination necessary. Participated delivered disciplinary termination notifications employees. Unemployment Administration – Responded initial on-going unemployment notification WorkOne, gathered submitted evidence company's behalf defend unemployment charges, coordinated unemployment hearing documentation parties involved hearing Administrative Law Judge. Workers Compensation – Reported initial claim carrier, assisted employees First Responder incidents, instructed supervisors appropriate action emergency situations, worked side side Safety Director on- claims follow- appointments, coordinates light duty restrictions managers, records tracks OSHA reporting information assists preparing year-end audit reporting information, maintains confidential files advises Indiana Worker's Compensation law. FAA/DOT Drug Screen Program – Served DER Federal Drug Program, administered training, supervised new employee compliance program, conducted employee manager training, tracks quarterly annual random drug screens, submit annual MIS Reports, coordinated FAA audit every 2 years monitored employee follow-up program EEOC – Affirmative Action Plan – Administered mandatory postings, filings, tracking notifications EEOC – AAP plan. Tracks company additions, terminations promotions compliance purposes. Provides annual reporting TPA company workforce applicants received along dispositions, Reviews plan compliance submit annual EEO1 Report Veterans Reports Education Psychology Indiana University － City State 1 Year study Certificate Human Resources Indiana University － City State HR Certificate Professional Affiliations National SHRM Member Notary ​ Skills processing accounts payable, Administrative, administrative support, Ads, audit reporting, reconciling bank statements, benefits, bonds, bookkeeping, brochures, hardware, conversion, client, database, Database management, delivery, designing, Documentation, e-mail, Event Planning, fashion, faxing, filing, forms, General Ledger, government, Hiring, HRIS, Human Resource, HR, imaging, information technology, Insurance, Law, letters, Director, mailing, marketing sales, Meetings, money, office, MIS, monitors, next, Payroll, Performance Appraisals, Personnel, policies, radio, recording, reporting, Safety, scheduling, software installation, spreadsheets, staffing, phone, video, vision, website, year-end

HR

FINANCE AND OPERATIONS MANAGER Experience Finance Operations Manager 07/2017 Current Company Name – City State Brought board centralize progress district. Task overseeing designated managers monitor employee productivity, timely scheduling provide updated trainings. Institute policies, goals, objectives procedures. Challenge construct maintain effective cash flow monitoring system, review financial statements, audit sales commission activity reports. Analyze performance data measure productivity steer continuous improvement initiatives emphasis recognizing cost streams reducing expenses. Authorize various software platforms employees. Oversee inventory management, purchasing, distribution. Realign internal processes introduction inventory recording systems district. Allocate monthly budget create tentative forecast proceeding month. Financial Analyst 07/2013 07/2014 Company Name Selected examine accounting records compile financial information reconcile reports. Incorporated detailed research process journal entries author financial reports. Proactively developed process analysis maintaining clear open lines communication leadership. Scrutinized current past financial data, trends performance, champion financial improvements. FINANCIAL IMPACT Boosted overall sales $4M annually 2017 $6.7M 2019 using direct actions drive uptick revenue number locations two consecutive years. Introduced sales auditing cost auditing re-alignment incorporating advanced Excel RQ software drastically decreased process 2 3 weeks 3 4 days allotted detection variations $20K $30K re-alignment. Took ownership growth strategy increasing number locations direct management going 3 locations 6 locations. Introduced simple budget forecasts better examine spending patterns month versus end month. Forecasts delegation restructuring allowed ability cut cost $600K per month $400K per month. Swayed upper management create portal transactions could automatically audited day allowing team monitor investigate cash audits sales audits one centralized location., Switched multiple vendors-wholesale distributers-process direct manufacture program reduced suppliers thus saving costs routine operations business. Realigned budget forecast accurately monitor entire allocated budget. Devised new system assign accounts every consumer significantly increased collection receivables. Work History Finance Operations Manager 07/2017 Current Company Name – City State Brought board centralize progress district. Task overseeing designated managers monitor employee productivity, timely scheduling provide updated trainings. Institute policies, goals, objectives procedures. Challenge construct maintain effective cash flow monitoring system, review financial statements, audit sales commission activity reports. Analyze performance data measure productivity steer continuous improvement initiatives emphasis recognizing cost streams reducing expenses. Authorize various software platforms employees. Oversee inventory management, purchasing, distribution. Realign internal processes introduction inventory recording systems district. Allocate monthly budget create tentative forecast proceeding month. FINANCIAL IMPACT Boosted overall sales $4M annually 2017 $6.7M 2019 using direct actions drive uptick revenue number locations two consecutive years. Introduced sales auditing cost auditing re-alignment incorporating advanced Excel RQ software drastically decreased process 2 3 weeks 3 4 days allotted detection variations $20K $30K re-alignment. Took ownership growth strategy increasing number locations direct management going 3 locations 6 locations. Introduced simple budget forecasts better examine spending patterns month versus end month. Forecasts delegation restructuring allowed ability cut cost $600K per month $400K per month. Swayed upper management create portal transactions could automatically audited day allowing team monitor investigate cash audits sales audits one centralized location., Switched multiple vendors-wholesale distributers-process direct manufacture program reduced suppliers thus saving costs routine operations business. Realigned budget forecast accurately monitor entire allocated budget. Devised new system assign accounts every consumer significantly increased collection receivables. Financial Analyst 07/2013 07/2014 Company Name Selected examine accounting records compile financial information reconcile reports. Incorporated detailed research process journal entries author financial reports. Proactively developed process analysis maintaining clear open lines communication leadership. Scrutinized current past financial data, trends performance, champion financial improvements. Education Master Business Administration (MBA) Johnson Wales University City State Bachelor's In Business Administration (BBA) Finance Kathmandu University City Summary FINANCIAL OPERATIONS ANALYST Excels Financial Performance Analysis, Reporting, Value-Added Improvements Driven, customer-centric, revenue-focused Analyst H1B status uniquely qualified identifying challenges developing collaborative solutions financial sectors. Highly attuned reducing cost expenditures exceeding expectations. Developed expertise navigating financial management pipelines like accounting, reporting, internal controls, budgeting, analysis performance management. Demonstrated command communicating complex financial information non-financial audiences. Certifications Core Competencies Finance Operations Management Data Analysis Reporting Auditing Policies Procedures Continuous Improvement| Financial Modeling Communication Highlights Microsoft Office Suite Various CRM Systems Omni SalesForce QuickBooks SLACK Accounting Auditing Budget Cash flow Continuous Improvement CRM Data Analysis Finance Financial Financial Modeling Financial reports Financial statements Inventory management Inventory Leadership Excel Microsoft Office Suite Operations Management Policies Process analysis Processes Progress Purchasing QuickBooks Recording Reporting Research Sales Scheduling Strategy Author Skills Microsoft Office Suite Various CRM Systems Omni SalesForce QuickBooks SLACK, Accounting, Auditing, budget, cash flow, Continuous Improvement, CRM, Data Analysis, Finance, financial, Financial Modeling, financial reports, financial statements, inventory management, inventory, leadership, Excel, Microsoft Office Suite, Operations Management, Policies, process analysis, processes, progress, purchasing, QuickBooks, recording, Reporting, research, sales, scheduling, strategy, author

FINANCE

FACULTY, CLINICAL INSTRUCTOR, CLINICAL COORDINATOR Summary Doctorate-prepared registered nurse medical author extensive clinical experience, excellent physical assessment skills, proven strength teaching, passion health education. Specialized training pediatric primary care, chronic disease management, sports medicine, nutrition, pediatric cardiology, mental wellness. Excels presenting health medical education, program management. Professional Highlights Implemented sustainable quality improvement program within Orland Park School District 135's Physical Education curriculum, impacting 4800 students grades K-8 Revised Rush University graduate nursing course curriculum improving online discussion critical thinking techniques accordance national Quality Matters Standards Competencies Nursing Education Designed course curriculum, including exam design evaluation, within university graduate level nursing programs Currently establishing Medical Advisory Board within Orland Park Township, coordinating University Chicago local community stakeholders provide health services education programs district students athletes Played major role medical liaison medical sales venues educating MDs, surgeons, APNs, RNs, surgical staff maintaining business benchmarks quotas Successful author editor preparing medical manuscripts, proposals, policies publication submission Effective presenter ability convey complex concepts variety audiences identification training needs Managed several projects budget limitations, well securing funding Experienced research, data analysis, documentation health conditions treatment topics, public health issues, student safety Supported school district staff community education physical, cultural, socioeconomic diversity student population Experience Company Name City State Faculty, Clinical Instructor, Clinical Coordinator 05/2016 Current Responsible course lecture, leadership clinical instructors within Master's Entry Nursing Program (MENP) Designed provided evidence-based information achieving course objectives required university program protocol national guidelines competencies registered nurses Partnered Clinical Simulation Manager develop, implement, evaluate clinical scenarios within simulation laboratory environment optimize student learning outcomes Coordinated directly Medical Education Department personnel augment clinical rotation experience hands-on observation opportunities students ​​ ​ Company Name City State School Nurse 08/2011 Current Demonstrates advance skills nursing process physical assessment, implementation, evaluation students staff Attention cultural diversity within health care setting effect care delivery treatment management Serves strategic partner providing school wide proactive direction training health emergency action plans Provides management, recommendation, consulting services administrative leadership team individual student medical status needs according state federal regulations ensure academic success Excellent skills finalizing disseminating medical review data Administers vision hearing screenings addresses results referral resources contracted district partnerships Illinois Department Public Health Successfully initiates manages projects involving teen student volunteers community service learning accordance high school department policies Assures strict adherence Illinois standards Professional School Nurse Practice Act, Illinois School District 135 Board Education policies, protocol, procedures regarding student-patient care, safety, data collection, confidentiality ​​ Company Name City State Clinical Specialist 09/2009 09/2011 Provided contractual clinical services global medical device company specializing design, development, commercializing complex spine minimally invasive spine technologies operative techniques. Demonstrated product knowledge expertise, timely troubleshooting, direct product evaluations spinal implants, instrumentation, biologic products involving motion preservation, annular repair, nucleus replacement. Educated MDs, APNs, RNs, surgical staff proper use maintenance products, requiring 90% time spent within operation room environments ​​ Company Name City State Nurse Clinician II (RN) 05/1994 02/2010 Specialized Pediatric Intensive Care Unit Pediatric Surgical Heart Unit. Responsible complete nursing process critically ill injured patients Level I Trauma Unit pre post-surgical patients Pediatric Cardiac Surgical Unit. Extensively trained deliver sophisticated level treatment surgical expertise Trauma, Complex Pediatric Cardiac Surgery, Neonatal, General Pediatrics. Successfully performed extensive RN role within cardiology specialty, exhibiting expertise clinical anatomy physiology, thorough understanding surgical interventions corrective procedures, encompassing professional compassionate patient care ​​ Education Doctorate Nursing Practice Pediatric Primary Care 2016 Rush University City State Associate Applied Science Nursing Richard J. Daley College City State Bachelor Science Nutrition Northern Illinois University City State Minor Journalism Licensure Certification Registered Nurse (1994) Nationally Certified School Nurse, National Board Certification School Nurses (2017) Designation Individualized Education Program (IEP) privileges, Illinois State Board Education (2017) Professional Presentations Evaluation School District Implementation Knee Injury Prevention Program, Rush University Polycystic Ovarian Syndrome Adolescent Females, Rush University Medical Center Female Athlete Triad, Sports Medicine Conference, Illinois School District 230 Quality Matters Concepts Online Higher Education Course Delivery, Rush University Fostering Debate Online Courses, Rush University Scholarship Wrist Pain Gymnasts: A Review Common Overuse Wrist Pathology Gymnastics Athlete, Current Sports Medicine Reports (2016), official journal American College Sports Medicine Evaluation School District Implementation Knee Injury Prevention Program, submitted Sports Health (2016) “Nurses making impact: Reducing school athlete injuries.” Chicago Tribune (2016) http://www.chicagotribune.com/brandpublishing/nursing-in-action/ct-nurses-making-an-impact-reducing-school-athlete-injuries-20160720-story.html Affiliations Illinois High School Association Illinois Association School Nurses, member American Diabetes Association, Teen Adventure Camp, Illinois Chicago Marathon Medical Staff Special Olympics Medical Staff Society Children's Book Writers Illustrators

ADVOCATE

EXECUTIVE CHEF/ FOOD SERVICE DIRECTOR Executive Profile As Chef, I exploring passion food developing clean, healthy cooking techniques 30 years.This done executing successful operations strategies, decreasing staff turnover developing winning menus according consumer preferences. Proven front back house operations experience excellent track record budgeting, decreasing costs expanding business operations. Recognized highly effective leader strong strategic planning, communication staff management skills. This proven food service director executive chef. Skill Highlights Leadership great communication skills Budgeting analysis expertise Expense control expert Food labor cost expert Diverse industry/market Knowledge Vendor negotiations Excellent customer/employee communications Profit generation Core Accomplishments Purchased initiated struggling catering company successful catering company 100 seat restaurant. Increased sales marketing 22% previous year. Mediated vendor relations decrease food cost 7% 2007 annually. Launched ongoing well-received program mentored Health Department ServSafe. To include sanitation, food safety hygiene. Delegated gourmet dinners 4 parties 600 100% customer satisfaction.. Effectively managed restaurant kitchen, food service director leadership catering large volume. Professional Experience Executive Chef/ Food Service Director 02/2008 － Current Company Name City State Provides phases hiring disciplinary actions termination employees. Trains staff functions food service duties. Supervising staff engaged preparation serving fresh wholesome foods residents three times daily special functions/events. Maintaining cleanliness food service areas equipment. Inspecting entire kitchen three dining rooms. Successfully honing budgetary financial records food service area. Performed work schedules evaluating work performance staff. Supervise maintaining menus recipes recommendations Dietitian appropriate. Excellent negotiating purchasing Food Service products, including equipment. Maintaining updated records accordance federal state regulations. ServSafe Certification accordance state Florida Food Management guidelines. Attained average food cost 26.8%. President/Owner/Executive Chef 12/2005 － 04/2008 Company Name City State Effectively ran oversaw daily cafe operations coordinated planned events large catering parties. Responsible hiring, disciplinary actions termination employees. Take charge attitude kitchen daily basis well hands-on manager style times. Trained staff functions food service duties. Supervised staff engaged preparation serving fresh wholesome foods clients catering jobs café. Cleanliness safety food service areas equipment. Maintains budgetary financial records food service area. Prepares work schedules evaluates work performance staff. Creates menus recipes daily café menu 10- 600 guests catering events. Negotiates purchases food service products, including equipment. Maintains ServSafe Certification accordance state federal laws. Food Services Director/Executive Chef 02/2001 － 01/2006 Company Name City State Provides phases hiring disciplinary actions termination employees. Trains staff functions food service duties. Supervising staff engaged preparation serving fresh wholesome foods residents three times daily special functions/events. Maintaining cleanliness food service areas equipment. Inspecting entire kitchen three dining rooms. Successfully honing budgetary financial records food service area. Performed work schedules evaluating work performance staff. Supervise maintaining menus recipes recommendations Dietitian appropriate. Excellent negotiating purchasing Food Service products, including equipment. Maintaining updated records accordance federal state regulations. ServSafe Certification accordance state Florida Food Management guidelines. Attained average food cost 26.8% time. Labor cost varies kitchen kitchen kept labor cost company average 28% 26.8%. Head Chef 10/1979 － 01/2001 Company Name City State Successfully climbed ladder cook, toassistant chef head chef. Education 1998 Associate Arts The Academy Occupational Studies Culinary Arts City State USA 1996 General Education Diploma (GED) The Life Skills Center City State USA LICENSES NRA ProMgt Certifications following areas: Sanitation, Professional Baking, Nutrition, Professional Service, Professional Cooking, Supervisory Development, Hospitality Management Cost Control. CEU Sanitation Hygiene May 2014 CPR Certification. ServSafe Certification accordance state Florida Food Management guidelines Professional Affiliations Member American Culinary Federation. References available upon request.

CHEF

AIRCRAFT SALES Professional Summary I expect associate professionally driven, well-respected organization pursuing challenging, responsible, dynamic rewarding career applying academic knowledge, expertise, skills enthusiasm; assist career development contribute effectively progress organization society well. Areas expertise include investigative policy research Statistical Analysis, proven ability interact effectively employee public professional manner. Great team leader strong organizational skills formidable work ethic. Seventeen years construction management experience, industrial commercial construction jobs valued four million hundreds millions dollars. Last six years construction owner operator Industrial Welding Company. Retired Ironworkers Local Union 118 Sacramento December 7, 2001. Went back school Utah Valley University 2005 received Bachelor degree Professional Pilot A Master's Degree Arizona State University December 19, 2012 Master's Science Technology Aviation Management (Human Factors). Supervisory Skills Able multitask different areas:Crew resource managementGroup team leader Aviation Research Statistical Analysis Task oriented help improve safety efficiency day ­ ­ day operations. Proficient FAA Department Transportation standards regulations cover Flight rules (FAR CFR (s)) Public Airport policy Competent computer data processing concepts Proficient verbal communication visual communication techniques various programs. Professionally educated gather information human abilities, limitations characteristics applying tools, machines, systems, tasks, jobs, policies, environments produce safe, comfortable effective work environment. Competent better understand humans able safely efficiently integrate technology. With knowledge one translate experience design, training, standards policies help reinforce individual performances Well versed with, SPSS, Excel, Power Point R. Skills Work History 02/2013 Current Aircraft Sales Company Name – City State Research aircraft various advertisement media. Investigate currency aircraft within FAA aircraft data registry. Research investigate aircraft compliant FAA (FARS CFR)/DOT standards. Research analyze component aircraft. Research investigate aircraft bluebook price differentials. Help create appraisal aircraft. Photo aircraft respective log books use advertisement make sure records current proper maintenance proper weight balance. Help advertisement facilitate sale aircraft. 01/2012 05/2012 Internship Company Name – City State Airport Safety Inspections (Daily, Weekly Monthly) Investigate, research analysis loss customer retention fuel purchase income. Uphold current State Aviation Laws Revision New Aviation tax laws Investigate, research analysis loss customer retention fuel purchase income. Authored new written policy Line Crews Safety Gear (Vest) designed Hess Steel Company ­ C- 60 Licenses. Owner Operator Company Name Supervised directed crews four twenty­seven ironworkers. Certified Commercial Welder Completed OSHA Safety Training Course. UNION IRONWORKERS: LOCAL 118, SACRAMENTO CALIFORNIA Supervised managed crews 3 40 men. Supervise Jobs tens thousands multi­million dollars buildings. Supervised ­ Powerhouses, High Rise buildings, Construction State Prisons, Highways, Water Treatment Plant, Bridges, Airports, etc. Commercial construction Industrial construction Plan reading Work Breakdown Structures (WBS), Coordinate ground-up projects Subcontractor recruitment/supervision Enforcement codes safety regulations Read structural engineering drawings Job site supervision safety Workflow project scheduling. Education Graduate Degree Arizona State University (ASU) City State Master Science Technology Aviation Management Human Factors GPA: GPA: 3.5/4.0 Science Technology Aviation Management Human Factors GPA: 3.5/4.0 Applied Project (FAA Sponsored) Title: INVESTIGATION AND ANALYSIS OF 14 CFR PART 67 AND AME GUIDE 47 BEFORE AND AFTER POLICY CHANGE Course Work 33 Units:Aviation LawAviation Labor RelationsInternational AviationAviation Safety Human FactorLaw EthicsIntermed StatisticsAirport Planning DesignResearch Techniques Applications 4 2010 Bachelor Science Aviation Science Aviation Utah Valley University (UVU) City State GPA: GPA: 3.67/4.0 Aviation Science GPA: 3.67/4.0 Aviation Professional Pilot Program · Course Works 120 Units plus General Ed.:Air Transportation ManagementAviation LawCrew Resource Management/Human FactorsSafety Professional SeminarsIntroduction Aviation SecurityAviation Insurance/Risk ManagementCorporate Aviation ManagementAirport ManagementGround Training:Private, Instrument, Commercial, Ground InstructorFlight Training:Private, Instrument, Commercial, Flight InstructorTheory Instruction 4 2008 Certified InstructorAir Traffic Control General Education Columbia College State GPA: GPA: 3.52/4.0 General Education GPA: 3.52/4.0 12 1982 General Education American River College City State GPA: GPA: 3.2 /4.0GP General Education GPA: 3.2 /4.0GP Accomplishments Private Pilot Certificate Instrument Certificate Single Engine Commercial Rating Twin Commercial Rating Ground Instructor Rating 20 Hours Sim Time King Air B200. Train Mather Air field Sim Check. Welding Certificates. 6010. 7018. 202. 211 Nickel High production flux core. 232. Skills Photo, balance, Bridges, C, Dec 7, estimating, Instructor, Instruction, Insurance, Labor Relations, leadership, Law, Works, reading, Read, recruitment, Research, Risk Management, Safety, scheduling, Seminars, Statistics, supervision, tax, Transportation, Welding, Workflow, written Additional Information PERSONAL DATA AND ACCOMPLISHMENTS: Brown Belt Tae Kwon Do Coached Pop Warner Football team Super Bowl Championship. Went back school 2005 ­ 2012 received Bachelor Master's degree Aviation Enjoy outdoors, spending time family, Scuba Diving (since 1975), Flying General Aviation Airplanes Restore Antique Cars Avid Motorcycle Rider. Volunteer Tuolumne Recreation Department Coaching ­ Soccer, Baseball, Football. Coached Middle School Boys/Girls Basketball (6th, 7th, 8th graders)

AVIATION

MANAGER, CONTINUOUS IMPROVEMENT Skills Fiber Optics Repair Technical Skill Set Formal Training: Learjet 24, Piper Cherokee, AeroCommander 520, Cessna 310 Airframe Powerplant systems. General: Inspections, troubleshooting, airworthiness determinations made aircraft utilizing technical publications, FAR's, manufacturer maintenance manuals, part catalogs schematics. Completed logbook paperwork documentation. Powerplant: Performed inspection, repair, installation troubleshooting turbine, turboshaft, reciprocating engines, systems therein including: Induction, Exhaust, Fuel, Ignition, Electrical, Communication/Navigation, Ice Rain, Instruments APU. Airframe: Performed maintenance inspections Hydraulic/Pneumatic systems, Electrical, Fire protection, Flight controls, Interiors. Fabricated airfoils (sheet metal composite) blue print drawings. Performed registration marking painting aircraft surfaces. Professional Experience Manager, Continuous Improvement November 2014 Current Company Name － City State Hours worked per week: 40hrs Responsibilities Utilize tools Six Sigma Lean improve processes across facilities. Lead cross-functional teams identifying root cause, developing, implementing solution. Manage employees assigned project leaders Continuous Improvement projects events. Eliminate waste variation throughout facility using Continuous Improvement roadmaps, tools, methodologies reduce overall cycle times improve profitability. Identify, lead, teach, implement improvements effectively using Continuous Improvement tools including 5S, Kaizen Events, Value Stream Mapping, Cause Effect Analysis, Process Controls, Visual Controls, Flow production, variation reduction waste elimination. Skills Used Project Management, Managerial skills, Time management, Public speaking, Organizational Skills, MS Office A&P Mechanic Aircraft Technician April 2014 October 2014 Company Name － City State Hours worked per week: 60hrs Responsibilities Assign work Mechanics. Lead guide activities assigned personnel, assuring maintenance completed compliance established company policies, procedures, applicable FAA regulations. Order track ordered parts materials necessary complete assigned task. Monitor job estimates. Perform job training required. Verify qualifications assigned employees. Hours worked per week: 60hrs Responsibilities Troubleshoot maintenance issues. Scheduled repairs maintenance aircrafts interior (including seats, overhead bins, etc), exterior (flaps, slats, actuators, etc). Accomplishments I received reward diligence hard work Temporary Lead, contracted flap modification, I assisted organizing manpower way ensured time delivery aircraft. Aviation Technician September 2010 September 2013 Company Name － City State Hours worked per week: 40hrs Trouble shoot mechanical malfunctions engines Launch recover aircrafts Perform maintenance time sensitive parts Perform minor repairs airframe engine Perform Fuel Defuel aircraft Perform engine operational checks upon completion maintenance Sales Associate September 2008 August 2010 Company Name － City State Create shelf displays games gaming systems Provide shoppers detailed information used decision making process Ensure games, iPods, media accessories properly stocked Ensure cleanliness sales area Operate cash register Help associates sales floor Create shelf displays computers accessories Provide shoppers detailed information used decision making process Ensure computers accessories properly stocked Ensure cleanliness sales area Operate cash register Help associates sales floor Education Training BS Aviation Business Administration, Safety 2018 Embry-Riddle Aeronautical University － City State US BS Aviation Business Administration minor Safety Embry-Riddle Aeronautical University Daytona Beach, FL 2015 2018 Master 2014 Six Sigma Villanova University － City State US Master Certificate Six Sigma Villanova University Villanova, PA 2014 2014 AS Aviation Maintenance 2010 National Aviation Academy － City State US AS Aviation Maintenance National Aviation Academy Clearwater, FL 2008 2010 Fiber Optic Repair Military Experience E5-SGT August 2001 January 2009 Company Name Service Country: United States Branch: Marine Corp Rank: E5-SGT August 2001 January 2009 As aviation electronics technician, I repaired electronics aircrafts systems, troubleshot, repaired replaceable electronic components. Gained knowledge reading comprehending schematics diagrams. I also performed routine maintenance test benches equipment. When I achieved rank E3 LCPL, I gave instruction troubleshooting repairing solid state devices. I also responsible Inspecting maintaining electronic test equipment. As Marine Security Guard I protected three different Embassies around world. I monitored safeguard classified material Embassy personnel. I trained diffusing hostile situations I investigated security safety violations wrote 300 detailed incident reports. Certifications Master Certificate Six Sigma Villanova University Villanova, PA 2014 Present Certified Lean Six Sigma Black Belt Villanova University Villanova, PA May 2015 Present Airframe Powerplant Mechanics license issued FAA December 2010 Present FCC Elements 1, 3, 8 March 2011 Present FCC GROL General Radiotelephone Operator license ship radar endorsement FCC Commercial Operators License (Marine Radio Operator Permit) Languages Read/ Write/ Conversational Chinese (Mandarin) Skills Maintenance, Aviation, Security, Microsoft Windows, Microsoft Windows 95, Schematics, Windows 95, Airframe, Engines, Fuel, Security Guard, Associate, Cash, Cash Register, Of Sales, Sales, Sales Associate, Sales Floor, The Sales, Games, Aviation Maintenance, Fiber Optic, General Aviation, FAA, Training, Continuous Improvement, Kaizen, Managerial, Mapping, Ms Office, Organizational Skills, Process Controls, Project Management, Six Sigma, Six-sigma, Time Management, Actuators, Seats, FCC, Airfoils, APU, Aviation Electronics, Black Belt, Documentation, E3, E-carrier, Exhaust, Fiber Optics, Fire Protection, Flight Controls, Hydraulic/pneumatic, Induction, Inspection, Inspections, Operators License, Optics, Ordering Points To Identify The Clustering Structure, Painting, San, Sheet Metal, Storage Area Network, Technical Publications, Turbine

AVIATION

PERSONAL/ PRIVATE CHEF Professional Summary EXECUTIVE CHEF __________________________________________ With 29 years expertise forefront restaurant operations menu development, I bring innovative approach restaurant's, catered events hospitality services – one focuses cost-effectiveness food labor, quality deliver impactful exceptional cuisine. My background includes Mexican, Italian, Japanese, American, fusion cuisines, broad experience line management, staffing, new restaurant development menu planning. Fine dining, scratch kitchens, Catering onsite offsite 100-20000 people given time, retail food outlets, concessions QSR's Skills Kitchen Design Workflows Operations Management Product Costing Cost Control Innovative Menu Development Team Building Leadership Quality Customer Service New Restaurant Openings 7 Revenue Growth P&L Performance Management IMenuPro Aloha Microsoft Office Suite Solomon Quest ETeac Eventmaster Caterease Food plating presentation Forecasting planning Kitchen equipment operation maintenance Operations management Business process, Negotiation, Unique Com, Operations Management CA, Optimization Cooking, Performance Management Cost Control, Personnel Clients, Processes Client, Purchasing Customer Service, Quality DC, Quality control Direction, Quality management English, Quest Financial management, Reception Focus, Recruitment Greek, Research Italian, Retail Kronos, Sales Team Building, Scheduling Recipes menu planning Payroll scheduling Menu planning Work History Personal/ Private Chef 01/2019 Current Company Name – City State Traveling around LA Orange County cooking parties 2 50. Plated, buffet, family style food stations, plus more. Sourcing wild sustainable meats, fish, poultry. With organic produce, produce memorable event. Executive Chef 07/2018 01/2019 Company Name – City State My goals direction needed 5-million-dollar operation bring high quality, innovative, whimsical comfort food that's interactive client/guest experience, bringing contemporary California-Italian fusion cuisine, emphasis local farms businesses using sustainable meats seafood. Lounge, Café, Grill Banquets revenue streams property. Also drove dramatic cost saving labor food cost, currently trending 34% food cost 9% labor cost Selected Achievements:. Completely revamped menu, brought fresh ingredients new ideas, changed menu seasonally. Executive Chef/ Director Culinary 01/2015 03/2018 Company Name – City State My focus 26-million-dollar operation bring high quality, innovative food clients customers feel like convention center atmosphere. Whimsical comfort food that's interactive client experience, bringing contemporary California Cuisine, emphasis local farms businesses sustainable meats seafood. Over saw 100+ employees 6 chefs daily. Execution catering, concessions offsite functions 200-20000 people. Drove dramatic cost savings optimization, including running food cost 20% labor cost 8% gross food sales only. Revitalized menu bring fresh approach branding mantra, chef inspired culinary driven, creation implementation 2 new catering menus, well multiple tailored menus client specifications. Education AOS Culinary Arts Hospitality Management 1997 California Culinary Academy City State High School Diploma 1993 Mary Star Sea High School City State Skills Kitchen Design Workflows Operations Management Product Costing Cost Control Innovative Menu Development Team Building Leadership Quality Customer Service New Restaurant Openings 7 Revenue Growth P&L Performance Management IMenuPro Aloha Microsoft Office Suite Solomon Quest ETeac Eventmaster Caterease Food plating presentation Forecasting planning Kitchen equipment operation maintenance Operations management Business process, Negotiation, Unique Com, Operations Management CA, Optimization Cooking, Performance Management Cost Control, Personnel Clients, Processes Client, Purchasing Customer Service, Quality DC, Quality control Direction, Quality management English, Quest Financial management, Reception Focus, Recruitment Greek, Research Italian, Retail Kronos, Sales Team Building, Scheduling Recipes menu planning Payroll scheduling Menu planning Work History Personal/ Private Chef 01/2019 Current Company Name – City State Traveling around LA Orange County cooking parties 2 50. Plated, buffet, family style food stations, plus more. Sourcing wild sustainable meats, fish, poultry. With organic produce, produce memorable event. Executive Chef 07/2018 01/2019 Company Name – City State My goals direction needed 5-million-dollar operation bring high quality, innovative, whimsical comfort food that's interactive client/guest experience, bringing contemporary California-Italian fusion cuisine, emphasis local farms businesses using sustainable meats seafood. Lounge, Café, Grill Banquets revenue streams property. Also drove dramatic cost saving labor food cost, currently trending 34% food cost 9% labor cost Selected Achievements:. Completely revamped menu, brought fresh ingredients new ideas, changed menu seasonally. Executive Chef/ Director Culinary 01/2015 03/2018 Company Name – City State My focus 26-million-dollar operation bring high quality, innovative food clients customers feel like convention center atmosphere. Whimsical comfort food that's interactive client experience, bringing contemporary California Cuisine, emphasis local farms businesses sustainable meats seafood. Over saw 100+ employees 6 chefs daily. Execution catering, concessions offsite functions 200-20000 people. Drove dramatic cost savings optimization, including running food cost 20% labor cost 8% gross food sales only. Revitalized menu bring fresh approach branding mantra, chef inspired culinary driven, creation implementation 2 new catering menus, well multipletailored menus client specifications.

CHEF

OCCUPATIONAL HEALTH NURSE COORDINATOR Professional Summary Dedicated RN 20 years experience nursing seeking career transition new clinical setting. Able offer solid foundation occupational health, office management, triage, endoscopy, homecare, primary patient care current healthcare advancements. Highly motivated, dedicated, flexible compassionate proven expertise communication, organization documentation skills. Valuable interpersonal skills, forging relationships collaborating interdisciplinary teams develop outstanding care/support facilitate friendly caring environment. Dependable, responsible autonomous; able work independently within group. Core Qualifications Skill Name Home Patient Management Patient Assessment Homecare/Hospice Care Communication Documentation Healthcare Education JCAHO Standards Compliance Relations Homecare Skills/Oasis Quality Assurance Quality Control Records Maintenance Good Last Used/Experience Expert Currently used/22 years Expert Currently used/ 22 years Expert Currently used/22 years Expert Currently used/19 years Expert Currently used/22 years Expert Currently used/19 years Expert Currently used/22 years Expert Currently used/22 years Experience OCCUPATIONAL HEALTH NURSE COORDINATOR September 2011 May 2012 Company Name － City State To provide comprehensive occupational environmental health services including limited occupational medicine, industrial hygiene, industrial safety administrative tasks. Assessment injuries illness, first aid, CPR, emergency treatment employees guests. Educate basic health care, prevent heath issues, monitor health condition employees, dispense medication(s); train support staff members manage health risks within facility. Referral employees appropriate medical services arrangements physician requested treatments. Develop implement "Wellness program" activities. Highlights Contributions: Respond medical emergencies immediately Provide Cardiovascular Pulmonary Resuscitation/Automated External Defibrillator first aid; annual training support staff AED periodic device monitoring Submit track Medical Incident Reports within five days occurrence follow-up Provide disperse over-the-counter drugs accordance Standard Operating Procedures (SOP) Standing Orders Provide perform physicals medical examinations including job specific testing Administer vision, respiratory hearing screening. Maintain mother's nursing rooms Administer Influenza vaccine program allergy injections per physician orders Administer vaccines business related travel Host coordinate blood drives, "Wellness programs" education programs; maintain provide educational materials Maintain Ergonomics, Wellness, Blood Borne Exposure Control Programs Monitor order clinic office supplies Host health related seminars Coordinate annually written policies, SOPs Standing Orders Maintain employee records Physician Liaison/Nurse Triage/GI Nurse December 2000 October 2011 Company Name － City State AmSurg Corp., Washington, DC Physician Liaison/Nurse Triage: Assisted physicians aspects patient care. Assessed prioritized incoming patient telephone call advise basic treatment recommend seeking immediate care local hospital, ER, assisted scheduling office visit. Additional responsibilities included, limited to: diagnostic test results via email phone, prescription refills, medication diagnostic pre-certifications, scheduling, completing medical forms various office duties required. Highlights Contributions: Acted extension health care team meet patient's needs. Received processed telephone calls patients requiring medical advice general information. Assessed patient's problem utilizing established protocols interacting physician and/or additional healthcare resources. Made appropriate recommendations include advice, appointments per protocol, direction physician. Documented calls received, patients chart. Performed follow-up call ensure adequate medical service provided received. Acted extension health care team meet patient's needs. Assisted patients empathetic, efficient manner determine best course action resolve presenting issue. Met regional standards set physicians office management achieve optimal patient satisfaction phone email access. Was receptive constructive feedback supervisors and/or patients better improve service. Contributed development protocols, procedures, patient education, training Demonstrated ability make quick decisions, based sound base critical thinking, skills, knowledge guidelines. Interacted communicated effectively variety levels staff provide improve customer service patients families. Other related duties performed: scheduled office diagnostic appointments; reviewed prescription refill requests; communicated laboratory pathology results via email voice messages; obtained completed pre-authorizations medications diagnostic tests; completed medical forms (i.e. patient, state, insurance, etc.) directed patient care teaching. GI (Endoscopy) Nurse: Assessed, planned, implemented, supervised evaluated direct indirect nursing care patients endoscopy setting. Established patent IV prior procedure phlebotomy needed. Assisted physicians administering conscious sedation endoscopy procedures. Highlights Contributions: Maintained comprehensive multidisciplinary approach patient care, working closely entire GI surgery team. Assisted physician performing procedure manipulation colon, removal polyps tissue biopsies; retrieved submitted specimens laboratory determine pathology. Assisted care specialized equipment endoscopy suite, including equipment management cleaning. Followed-up telephone communication endoscopy procedure; notified physician adverse effects document accordingly. Home Healthcare Nurse May 1990 July 2000 Company Name － City State Performed comprehensive range clinical functions home setting within community. Assessed patients' developmental stages conditions, administered medications, maintained patient charts/care plans responded medical emergencies. Coordinated aspects patient's home care, interacting disciplines agencies, needed, providing professional care patient indicated agency policies, State Federal laws regulations. Performed initial admission visit patient home determine patient's eligibility home care services develop plan care followed. Completed paperwork necessary agency policies federal/state laws. Follow-up visits home per patient need insurance approval. Highlights Contributions: Excellent observation, clinical skills, good clinical judgment, outstanding oral written communication skills. Flexible cooperative fulfilling role obligation Self-directed ability work independently little supervision utilizing excellent nursing skills. Nursing Education Bachelor Arts NURSING Gannon University － City State US Lambda Sigma Society, GPA: 3.85, NxStage/US Renal Care: Home Dialysis education training, BCLS, CPR, Trauma Certification Professional Affiliations SGNA Accomplishments Highly motivated, dedicated, flexible compassionate proven expertise communication, organization documentation skills. Valuable interpersonal skills, forging relationships collaborating interdisciplinary teams develop outstanding care support facilitate friendly caring environment Excellent observation, clinical skills, good clinical judgment, outstanding oral written communication skills Excelled early nursing career RN/nurse team leader Home Health Care (2/1992 5/2000) hospital staff nurse Med-Surg/Neuro Floor (5/1990 2/1992), commendations quality total patient care community/teaching hospital employers. Elected nurse year 1992 Known loyal team player unwavering commitment providing quality care preventive medicine advocacy. Available full-time employment, preferably day shift Skills Healthcare, Training, Access, Customer Service, Laboratory, Liaison, Office Management, Patent Education, Phlebotomy, Scheduling, Teaching, Telephone, Voice, Self-directed, Cpr, Administrative Tasks, Arrangements, Cardiovascular, Employee Records, Environmental Health, Ergonomics, Industrial Hygiene, Industrial Safety, Office Supplies, Sop, Sops, Testing, Community Relations, Documentation, Forging, Maintenance, Oasis, Quality Assurance, Quality Control, Rn, Rn License, Rn/, Team Player, Wound Care, Cpr Certification, Cpr Certified, Dialysis, Registered Nurse

HEALTHCARE

CONSTRUCTION MANAGER Executive Summary OSP/Construction/Engineering Manager 33+ years experience. Strong strategic-planning people-management skills. Managing 30 40 union techs contractors OSP Construction field complete complex Fiber Copper projects make deadlines. Successfully constructing turning 200 Cell Fiber Towers Automated Metering System CenterPoint Energy 3 year time frame. Working focused, motivated performance driven team, meeting deadlines project projections. Core Qualifications Supervision training Complex problem solving Team Leadership Copper/Fiber Splicing Cable Maintenance OSP Aerial, Buried, Underground Safety, Quality Production Management Cell Site Construction First Aid CPR Alcatel/Lucent 8600 Training Project Management OSP Fault Locating AutoCad Training Customer Service Budget Forecasts Inventory Control Union Meeting Organization United Way Affiliate Professional Experience 07/2014 01/2015 Construction Manager Company Name － City State Oversee material acquisition placement fiber AT&T Manage 25 30 crews coordinate job assignments Approve red lines, invoicing, time sheets expenses Work closely engineering group resolve solve construction issues Weekly conference call updates, projections, safety, quality production Weekly job observations, safety meetings truck inspections Accountable every manager technician location. 10/2012 04/2014 Supervisor Company Name － City State Evaluate approved technologies architectures application specific requirements plant additions respond requirements growth and/or new services Design, develop, define plans implementation Fiber plant construction modification existing facilities meet new increased service demands improve operating efficiencies When required, conduct formal meetings and/or presentations regarding engineering construction plans receipt pricing proposals bids Assist required, departments providing engineering Fiber design, cost estimates, studies, analysis otherwise providing technical solutions documentation provide service customer assist operation maintenance plant Provide cost data used support capital construction budgets implementation designs, new services, technologies, industry requirements Coordinate oversee major Fiber construction projects Tucson AZ area. Placing, relocating, splicing, testing road projects, Fiber Node projects Fiber house Make field visits contacts obtain necessary permits easements place Fiber facilities along preparing filing required documentation Oversee installation/construction testing Fiber facilities making on-site inspections acceptance testing ensure acceptable system performance Manage daily operations outside/central office technicians whose work includes Fiber plant, Copper cable, BST/CPE, design services installation maintenance residential business telephony services. Emphasize training, coaching development employees regard new processes quality standards, customer contact, safety, expense control technical skills. Responsible leading team technicians meet attendance performance standards Collaborate Union achieve win/win working relationship Celebrate successes appropriately using rewards recognition. Motivate team continuous improvement achievement maximum performance. 02/2011 09/2012 Customer Service Coordinator Company Name － City State Design, engineer complete new Fiber cable splicing projects Coordinate contractors placing splicing Fiber/Copper cables Provide appropriate documentation project engineers construction management upon request Order coordinate major materials including Fiber Copper cable Partner verification proposed designs create bills material Participate budget preparation Order track materials projects coordination engineering personnel Issue work supervise contract personnel resolve site complaints Verify qualification acceptance plant invoices Provide assistance regional projects directed Design, engineer complete Fiber cable new cell sites projects vendors Plan daily activity, requisitions, equipment supplies Complete job documentation paper via computer. 11/2007 02/2011 Senior Technical Analyst Company Name － City State Constructing turned 200 Cell Site Fiber Fed Towers AMS Project 2 year time frame Develop project scope, schedules cost estimates, well bid documents projects conjunction engineering, marketing operations Develop cost effective project management plan conjunction engineering, marketing operations effort(s) Manage project construction accordance project schedule(s) budget(s) meeting customer service goals (on time budget). Ordering Fiber cable facilitate new Ensure regulatory compliance (including Safety, DOT Environmental) project(s) contractors, monitors project status, develop progress reports communicate status management Design, engineer coordination Fiber cable new sites Design, engineer oversee relocation existing Fiber cable projects timely manner Review invoices applications payment assure accuracy tabulations, accuracy completion percentage, recommend approval disapproval Conduct "Project Meetings" required projects company forces, consultants subcontractors coordinate project administration, ROW acquisitions, survey, permitting, engineering, drafting, material availability, construction activity resolve project problems Responsible ensuring following documents completed proper review (i.e. permits, constructor's schedule, construction forms applicable documents) Obtain generate "as built" drawings generally accomplish items required close project organize project post-job review ensure documentation completed. 01/1979 10/2007 FTTP Local Manager Company Name － City State Provide timely construction new build/upgrade Fiber cable related facilities effectively coordinating and/or planning departments, utility companies, builders/developers local governmental authorities Schedule direct placing splicing Fiber cable field Job site quality inspections, ensuring compliance applicable engineering standards, City State State Codes, regulations Obtain construction permits utility permits, including make-ready, right-of-way, railroad, road-bore crossing permits Improve work efficiency recommending method improvements, budget expenditures, equipment uses modified construction placing Fiber practices Manage/Supervise union employees, estimate workloads assign priorities ensure maximum productivity deadlines met Issue Fiber placing projects subcontractors assessing work schedule, availability area expertise Modify system design construction plans problems occur using discretionary authority knowledge theory design Monitor progress, material expenditures, overtime labor expenses, tool/equipment inventory. Education 2002 Bell Labs Technical: Telecommunications Houston TX Harris County 1976 High School Diploma Bishop Forest High School General Schulenburg TX Fayette County Affiliations Communications Workers America IBEW United Way Skills acquisitions, budget preparation, budgets, budget, cables, Cable, coaching, continuous improvement, CPR, customer service, documentation, drafting, engineer, filing, First Aid, forms, frame, inventory, Inventory Control, invoicing, marketing, materials, Meetings, office, win, monitors, Operations management, personnel, presentations, pricing, processes, Program Development, progress, Project Management, proposals, quality, Radio, Safety, Supervision, system design, technician, Telecommunications, telephony, Transmission, upgrade

CONSTRUCTION

HR PERSONNEL ASSISTANT Summary I U.S. citizen authorized work US employer. I worked 8 years Office Clerk, 2 years Student Intern/Office Assistant, 4 years Contractor. I applying Data Entry Clerk position (Advert ID# 224278 Advert ID# 224278). My skills experiences include: Administrative Support, Auditing, File Management, Meeting Facilitation, Office Materials Management, Inventory Management. Highlights COMPUTER SKILLS: Microsoft Word, MS Excel, MS Outlook, MS PowerPoint, PeopleSoft. TYPING SKILLS: 40-60 WPM. ADDITIONAL SKILLS: Administrative Support, Auditing, Clerical, Copy, Customer Service, Data Entry, Delivery, Documentation, Fax, File Management, Letters, Meeting Facilitation, Organizational Skills, Proofreading, Receptionist, Research, Scanning, Scheduling, Secretarial, Telephone Skills, Office Equipment Maintenance, Inventory Management. Experience Company Name City State HR Personnel Assistant 03/2013 04/2014 Supported human resources staff new hire orientations monthly departmental meetings. Entered updated personnel subcontractor data central database. Reviewed human resource paperwork accuracy completeness verifying, collecting correcting additional employee data. Composed drafted outgoing correspondence reports managers. Answered managed incoming outgoing calls recording accurate messages. Maintained Heavy Filing HR Personnel Action Forms include new hire letters, awards, certifications promotions, providing stronger framework consistency detail. Assisted Senior Personnel supervisors Coordinating conducted new hire pre-interviews. Developed maintained internal new hire filing system. Received, maintained filed appropriate paperwork back HR Office transactions. Typed memorandums, forms, letters using software applications complete HR office assignments projects given regular basis. Utilized Navigated PeopleSoft (HRS) input, manage research data. Operated fax copy machines complete tasks needed. Initiated maintained email correspondence teachers, principals, VPs, members NPS regarding personal ID information, teaching background certification info, criminal history clearance. Company Name City State Assistant Store Clerk 05/2011 01/2012 Selling merchandise providing customer services patrons. Monitoring patrons assist store loss theft prevention. Restocking shelves. Improving data maintenance produce inventory. Maintaining appearance store. Assisting maintenance produce inventory Company Name City State Office Clerk/ Federal Contractor 06/2008 10/2009 Checking validating Retirement NRC files NFTS CIS systems. Calling Applicant Counter Window Sign Certificate. Completing File Maintenance Riders, Mergers, Certificates. Finishing documenting 3-Box Audit Weekly Systems Update. Filing FBI background report Applicants. Assign scheduled appointments appointed legal officers. Clerical Reception Scheduled Applicants. Auditing Confidential Department Files. Composing Mailing appointment letters. Finalizing Pick list Printouts Examinations/Cases. Completing NFTS Data Systems updates. Performing Clerical tasks regarding Naturalization ceremonies, including: A. Scheduling, Preparing, Distribution Certificates. B. Retrieval Documentation Applicants. Using Computer Terminal update DHS Automated Systems. Providing Administrative Support Processing. Performing Daily tasks filing, recording, copying, maintaining records. Company Name City State Office Clerk/Federal Contractor 07/2005 01/2007 Performing Data Entry Legal Documents Court Case Dates. Mail Clerk Online Mail Information Updating Setting Schedules Staff Private Meetings Filing Faxing Confidential Court Documents Metering outgoing stamping incoming mail Reestablishing protocols office supplies storage maintenance Providing clerical support Office administrators Managers. Education Bachelor's Arts Political Science Law 2007 Montclair State University City State US Bachelor's Arts Degree Political Science Law Montclair State University Upper Montclair, NJ 1998 2007 High School Diploma 1998 Our Lady Good Counsel High School City State US High School Diploma Our Lady Good Counsel High School Newark, NJ 1995 1998 Skills Filing, Clerk, Maintenance, Clerical, Office Clerk, Clerical Support, Data Entry, Faxing, Incoming Mail, Legal Documents, Mail Clerk, Office Supplies, Stamping, Administrative Support, Audit, Auditing, Cases, Copying, Documentation, Documenting, Fbi, File, Finishing, Nrc, Scheduling, Basis, Correspondence, Database, Hr, Human Resources, Peoplesoft, Teaching, Inventory, 60 Wpm, Customer Service, Equipment Maintenance, Excel, File Management, Materials Management, Microsoft Word, Ms Excel, Ms Outlook, Ms Powerpoint, Office Assistant, Organizational Skills, Outlook, Powerpoint, Proofreading, Receptionist, Retail Sales, Scanning, Secretarial, Telephone, Telephone Skills, Typing, Word

HR

SALES Summary Account Manager focused maximizing sales managing accounts systematically logically. Believes consistency dedication build successful business partnerships. Excel building loyal customer base achieve short long-term organization sales goals. Highlights Superior communication skills Cheerful energetic Effective team player Staff training development Resolution-oriented Dependable reliable Accomplishments Responsible training new employees aspects distribution sales. Ensured one hundred percent compliance company rules regulations. Established new accounts client interaction. Monitored sales goals expectations multiple brands. Improved product placement premise premise accounts. Managed quality assurance products within distribution. Maintained files individual accounts products. Increased sales effective customer communication. Experience Sales September 2008 Company Name － City State Responsible implementing business-building relationship-building expectations uniquely assigned accounts customers. Consistently met exceeded department expectations productivity accuracy levels. Recommended helped customers select merchandise based needs. Informed customers sales promotions friendly engaging manner. Answered customers' questions regarding products, prices availability. Collaborated colleagues exchange selling strategies marketing information. Collaborated members departments complete sales transactions. Shared product knowledge customers making personal recommendations. City Manager April 2008 September 2008 Company Name － City State Successfully managed activities 12 team members. Developed, implemented monitored programs maximize customer satisfaction. Interviewed, hired trained new quality customer service representatives. Addressed negative customer feedback immediately. Resolved customer questions, issues complaints. Coordinated airport vendors regarding fueling catering logistics. Determined flight close-out times completed verified flight forms. Senior Corporate Travel Consultant September 2017 April 2008 Company Name － City State Planned travel arrangements 200 executives staff. Received screened high volume internal external communications, including email mail. Collected customer feedback made process changes exceed customer satisfaction goals. Made reasonable procedure exceptions accommodate unusual customer requests. Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Built customer loyalty placing follow-up calls customers reported product issues. Passenger Service Agent January 1995 September 2007 Company Name － City State h Communicated customers daily h Committed assistance support others maintaining cheerful helpful attitude h Trained maintained excellent interpersonal communication skills complement proven creative problem solving capabilities h Provided superior customer service work quality demonstrating attention detail, flexibility innovation resolving problems. Possess effective communications skills, work well others levels h Dealt tactfully effectively difficult customers h Experienced customer service supervisory positions h Worked closely inflight, flight dispatch, maintenance, customer service departments operations positon meet needs customers h Experienced handling emergencies, flight delays, diversions, related incidents h Handled incoming outgoing communications, aircraft flight guards, initiated overdue actions h Handled time-sensitive freight, general goods, hazardous materials, government shipments h Successfully completed civil aviation security course conducted FAA h Assured flight safety winter operations deicing certification training. Education Communications West Virginia State University － City State 2002 United States Air Force Air National Guard － City State Received Honorable Discharge service Communications George Washington High School － City State GPA: Assisted organizing participating various community service projects Involved several athletics programs Assisted organizing participating various community service projects Involved several athletics programs Skills Air Force 2, attention detail, interpersonal communication, communications skills, Oral Communication, creative problem solving, Customer Relations, customer service, government, innovation, Inspection, Leadership, materials, Problem Solving, Public Safety, Public Speaking, Quality, Safety, sales, supervisory, Supervision, technician

SALES

FINANCE MANAGER Summary To obtain challenging assignments Finance/ Banking/ Accounts organization repute. Accomplishments Banking: Rich experience areas Banking Operations, Cash Management, Treasury Management, Credit Administration, Trade Finance, Forex operations, Risk Management, ALM, KYC, Client Servicing Team Management. Finance: Funds Management, Budgeting Forecasting, Cash flow Internal controls, Audit, MIS reports, Finalization Accounts, Credit facilities, Letter credits Financial Analysis Accounts: Account Receivables, Accounts payable, Maintenance proper books accounts Tally/ERP platforms, Finalization Accounts Community Management: Community Management, Maintenance Asset register, Escrow accounts, Trust Accounts, Facility Management, Legal Compliance Purchases Management. Administration: Proficient day day Office administrtion, HR functions Owners Association administrative functions. Experience Finance Manager March 2012 May 2013 Company Name － City Provided strategic tactical leadership Finance/Accounting Auditing communities management company. Analyzing interpreting financial results forecasts (variance analysis, P&L impact) Providing key business financial guidance organization (budgeting forecasting) Responsible Finance management company providing necessary frame work funds management, Accounts management internal administration company. Interact financial institutions, Government departments, service providers. Preparation various MIS statements, HR management guidelines internal audits company. Active role Community management providing necessary financial inputs day-to-day administration Owners Associations. Monitoring Revenue, Purchases expenditures. Maintenance Escrow accounts, Trust accounts, Budget management conducting monthly Board meet AGA. Finance Manager May 2008 December 2011 Company Name － City Brought lead Finance/Accounts management company. Represent company negotiate Banks/financial institutions credit facilities/ Bank Guarantees, Letter credits etc. Analyzing Cash flow, Budgeting Forecasting funds position, MIS reporting, Annual audit, monitoring receivables Payables. Monthly reconciliation Accounts. Implementation migration financial data new accounting software INFOS ERP. Day-to-day administration company including compliance labor ministry guidelines. HR, Pay roll staff welfare administration. Implementation WPS (Wage protection system) per guidelines UAE Government. Monitoring purchase (internal well projects) finalization credit terms. Manager December 1993 May 2008 Company Name － City State Worked Dealer Funds Manager Bank 6 years; managed portfolio INR 18 billion Evaluate various investment avenues managing bank's investment portfolio, especially fixed income securities, equity shares, mutual funds bonds. Funds Management Liquidity management bank. Risk Management investment portfolio Bank Managing CRR (cash Reserve Ratio) SLR (Statutory Liquidity Ratio) bank. Credit Management Accountable appraisal retail corporate advances, working capital term loans Managing review renewals credit related files Head Office branch level. Monitoring different types personal loans, Mortgages (housing loans), Vehicle loan Educational loans. General Banking operations: Administration branch, effective cash management, funds transfers. Monitoring assets liabilities bank branch level. Adhering KYC AML norms stipulated central bank. Maintain good Customer Relationships. Retail Marketing bank's 3rd party insurance products enhance profitability bank Create awareness among customers regarding various financial derivatives trading options Trade Finance/Foreign Exchange transactions Handling trade finance transactions, Purchase, negotiation collection export bills based UCPDC Import bills collection, issue letter credits Purchase issue travelers' cheques, foreign currency, Funds transfers, TTs etc. ECGC RBI compliance. Education M.B.M Bank Management Alagappa University － City State Bank Management B.Sc University Kerala Proficiency computer application software MS word, Excel, Power point outlook express Training Certifications Risk Management (Conducted Reserve Bank's Bankers' training College, Mumbai) Derivatives Treasury Management (Conducted National Institute Bank Mngmnt, Pune) Certification Owners Association Management DREI, UAE Personal Information US (Michigan state) Visa status Green card holder Skills Accounting, accounting software, Auditing, Banking, bonds, Budget management, Budgeting, Cash flow, cash management, Credit, Derivatives, equity, ERP, Finance, financial, fixed income, Forecasting, Foreign Exchange, frame, Funds, Government, HR, insurance, leadership, Managing, Marketing, Excel, Office, outlook express, Power point, MS word, migration, MIS, negotiation, Payables, reporting, Retail, Risk Management, securities, strategic, Treasury Additional Information Driving License: US (Michigan state) Visa status Green card holder

FINANCE

CONSTRUCTION EQUIPMENT REPAIRER/ SHOP FOREMAN/ SQUAD LEADER Summary Maurice Madison, United States Army veteran, offers expertise property accountability, logistics configuration management. Highly motivated, Technical Mechanical Engineering Support professional. Strong verbal, listening writing skills. Comfortable interacting levels organization public. Able negotiate problem solve quickly, accurately, efficiently. Adept multitasking achieve individual team goals. Diverse background includes, customer service supervision. Committed quality excellence. Works well others minimum supervision. Computer literate, strong electronic, electrical mechanical skills. Customer oriented problem solver ability adapt new situations. A quick learner desire continuous personal growth. Highlights Athletic Training -Budget planning Marketing Public Relations -Presentations -Resource management Communications -Windows proficiency Facilities Mgmt. -Mac proficiency Office Experience -Planning -Computer Knowledge -Logistics Case Management Research -Microsoft Word Writing -Microsoft Excel Bookkeeping -Microsoft PowerPoint Effective team leader HAZMAT handling Trained emergency response CPR certified Expertise hydraulic pneumatic systems repair Equipment maintenance Small arms weapons specialist Valid Michigan driver's license Fluent Troubleshooting 6 time combat veteran Accomplishments United States Army Basic Training. United States Army Ordinance School Advanced Individual Training Graduate. United States Army Airborne School Graduate. Army Hazardous Waste Management Certified. Awarded Army Achievement Medal. Received Global War Terrorism Service Medal. Personally responsible $65 million command equipment deficiencies, losses damages. Maintained 100% accountability large section equipment worth $65 million multiple overseas deployments. Expanded multi-lateral relations Iraq Afghanistan strengthen security partnership. Experience Construction Equipment Repairer/ Shop Foreman/ Squad Leader August 2001 March 2015 Company Name City State Serves heavy construction vehicle repairer mechanic assisted professional development, discipline, training soldiers peers. Oversaw performed maintenance construction equipment used earth moving, grading, compaction, loading, quarrying, mixing, surfacing, pumping powered bridging. Squad Leader First Line Supervisor.-Directly supervised, trained, evaluated 40 personnel, supporting 2,000 troops four countries, inventory list 1,500 line items, material assets valued $65M including large vehicles). Areas expertise included personnel management, logistics, operations. Senior management level, gained considerable responsibility strategic planning tactical application. Effective decision-maker high-pressure environments. Maintained complete accountability redeployment sensitive items communication equipment. Cashier October 1999 May 2001 Company Name City State Customer service. Applying basic computer skills. Greet customers, account purchases accuracy of. customer orders, handle money. Assist food preparation. Additional job duties include answering questions about. menu items reviewing restaurant policies services customers. Training new employees hands-on. computer instruction audio/visual orientation hiring manager. Education High School Diploma 2001 Miami Northwestern Senior High City State Additional Information Accomplishments Recipient multiple awards Accommodations include, Meritorious Service Medal, Army Commendation Medal, Army Achievement Medal, Army Meritorious Unit Commendation, Army Superior Unit Award, Army Good Conduct Medal, National Defense Service Medal, Armed Forces Expeditionary Medal, Kosovo Campaign Medal, Afghanistan Campaign Medal, Iraq Campaign Medal, Global War Terrorism Expeditionary Medal, Global War Terrorism Service Medal, Army Service Ribbon. Skills audio, Bookkeeping, Budget planning, Case Management, basic computer skills, Computer Knowledge, Conflict Resolution, Counseling, Customer service, Data Entry, Detail oriented, Senior management, First Aid, hiring, instruction, inventory, Leadership Skills, Logistics, Mac, Mgmt, Marketing, mechanic, Microsoft Excel, money, Office, Microsoft PowerPoint, Windows, Microsoft Word, Organizing, personnel, Personnel management, policies, Presentations, problem solver, Problem Solving, Public Relations, Quality Control, Research, strategic planning, Stress management, Supervisor, Teaching, Team-Work, Time Management, Trouble Shooting

CONSTRUCTION

SOFTWARE DEVELOPER Professional Summary Enthusiastic computer engineer eager contribute team success hard work, attention detail excellent organizational skills. Technical professional complete understanding entire software development life cycle. Respectful self-motivator gifted finding reliable solutions software issues. Experienced c#, python, HTML, SQL, node.js/javascript working knowledge Restful API design implementations. Fluent English Turkish accustomed working cross-cultural, global teams. Skills C#, HTML, CSS, JavaScript, 5 years experience SQL, 5 years experience Python, MatLab, MongoDB, Tableau, Node JS Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK. Search Engine Optimization Net API CSS Clients Database development Designing English HTML Image processing JavaScript Leadership Marketing MatLab C# Office Windows Project management Speaker Python Sales Search Engine Optimization Spanish SQL System architecture Turkish User Interface Web site Written Work History Software Developer 12/2015 Current Company Name – City State Project tasked design Internal Marketing System using c#,SQL, HTML,.net, devexpress. Amazon,Walmart,eBay Shopify. API's integrated. The system records end end process. A scalable system architecture support high-availability Internet site various internal applicationswas key. My responsibilities were:. Integration marketplace APIs. Coordinated project management staff database development timelines project scope. Revised, modularized updated old code bases modern development standards. Authored code fixes enhancements inclusion future code releases patches. The successful launch applications enabled company growth 30%. Computer Engineer Intern 06/2013 09/2013 Company Name – City Tested User Interface Web site provided feedback increase user satisfaction, reduce reaction time improve site mappings. Executed Performance testing internal applications, documented results maintained logs. Computer Engineer Intern 06/2012 09/2012 Company Name – City Our team created application Turkish Patent Trademark Office using MatLab, C#, SQL HTML. My responsibilities within team was:. Developed FAQ Support part web site. Researched various studies recommended alternate algorithms Image processing increase accuracy speed. Tested documented prototypes standard products. Maintained positive work atmosphere building relationships co-workers, customers, clients management. PROJECTS Question Answering System: As sole resource project created windows application Phyton COVID-19 related questions using BERT ELMO language models. The Frameworks Pandas, Tensorflow, NLTK. Data Visualization Tool: The objective project analyze communication structures, employee relationships suspicious transactions designing implementing data visualization tool. The dataset included VAST Challenge 2019 dataset 100,000+ data. The Frameworks Flask, Pandas Language Phyton. My responsibilities data cleansing data categorization. From data visualization Leadership able get insight growth, sales, costs make decisions towards better performance. Pre-Assess Melanoma: The objective project create system could pre-assess malignant melanoma using Matlab Language image processing algorithms. The system trained images malignant healthy images. My responsibilities included development, testing training. The User Interface responsibility team member. This system enabled users seek healthcare earlier stages melanoma. Education IN Expected 06/2021 Rowan University City State Bachelor Science Computer Engineering 06/2015 Selcuk University City Master Science State Work History Software Developer 12/2015 Current Company Name – City State Project tasked design Internal Marketing System using c#,SQL, HTML,.net, devexpress. Amazon,Walmart,eBay Shopify. API's integrated. The system records end end process. A scalable system architecture support high-availability Internet site various internal applications key. My responsibilities were:. Integration marketplace APIs. Coordinated project management staff database development timelines project scope. Revised, modularized updated old code bases modern development standards. Authored code fixes enhancements inclusion future code releases patches. The successful launch applications enabled company growth 30%. Computer Engineer Intern 06/2013 09/2013 Company Name – City Tested User Interface Web site provided feedback increase user satisfaction, reduce reaction time improve site mappings. Executed Performance testing internal applications, documented results maintained logs. Computer Engineer Intern 06/2012 09/2012 Company Name – City Our team created application Turkish Patent Trademark Office using MatLab, C#, SQL HTML. My responsibilities within team was:. Developed FAQ Support part web site. Researched various studies recommended alternate algorithms Image processing increase accuracy speed. Tested documented prototypes standard products. Maintained positive work atmosphere building relationships co-workers, customers, clients management. PROJECTS Question Answering System: As sole resource project created windows application Phyton COVID-19 related questions using BERT ELMO language models. The Frameworks Pandas, Tensorflow, NLTK. Data Visualization Tool: The objective project analyze communication structures, employee relationships suspicious transactions designing implementing data visualization tool. The dataset included VAST Challenge 2019 dataset 100,000+ data. The Frameworks Flask, Pandas Language Phyton. My responsibilities data cleansing data categorization. From data visualization Leadership able get insight growth, sales, costs make decisions towards better performance. Pre-Assess Melanoma: The objective project create system could pre-assess malignant melanoma using Matlab Language image processing algorithms. The system trained images malignant healthy images. My responsibilities included development, testing training. The User Interface responsibility team member. This system enabled users seek healthcare earlier stages melanoma. Publications English Science, Technology, Engineering, Mathematics University Virginia Darden School Business Getting Started: Agile Meets Design Thinking University Pennsylvania Biology Meets Programming: Bioinformatics Beginners Coursera Course Certificates Languages Fluent written spoken English Spanish B1 level Native speaker Turkish Skills C#, HTML, CSS, JavaScript, 5 years experience SQL, 5 years experience Python, MatLab, MongoDB, Tableau, Node JS Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK. Search Engine Optimization, Net, API, CSS, clients, database development, designing, English, HTML, Image processing, JavaScript, Leadership, Marketing, MatLab, C#, Office, windows, project management, speaker, Python, sales, Search Engine Optimization, Spanish, SQL, system architecture, Turkish, User Interface, Web site, written

AGRICULTURE

WS BARTENDER (ON CALL) Summary Hardworking reliable Fitness Specialist strong ability multitasking. Offering Basics, monitoring providing positive energy. Highly organized, proactive punctual team-oriented mentality. Enthusiastic individual superior skills working team-based independent capacities. Bringing strong work ethic excellent organizational skills setting. Excited begin new challenge successful team. Energetic group fitness instructor strong background HIIT, Basic Fundamentals Zumba instruction. Highly motivated help others reach health fitness goals. Inspiring Fitness Trainer sound BMI knowledge comprehensive experience performing fitness assessments. Friendly energetic ability network counsel clients health fitness goals. Skills Phone call answering Physically strong Communication presentation Observation Answering inbound calls HIPAA confidentiality Client coordination Personalized service Monitoring progress Patient relationships Current fitness trends Designing exercise programs Fitness assessments Exercise equipment operation Safety-conscious Planning coordination Organization Relationship development Customer service First Aid/CPR Team building Problem resolution Project organization Experience Bartender (On Call) Company Name City State 08/2019 Current Checked identification customers verify age requirements needed purchase alcohol. Confirmed customers' ages alcohol service discontinued service intoxicated guests. Operated cash register Point Sale (POS) system transactions made proper change cash transactions. Prepared numerous mixed drinks poured wine, beer nonalcoholic beverages average two per patron per shift. Managed bar area, including cocktail design menu, inventory, regulation compliance customer relationships. Engaged small talk patrons build rapport earn repeat business. Kept close track bar tabs transferred open tabs dining area seamlessly, smoothing process wait staff. Restocked beer liquor regular schedule special events prepare forecasted needs. Stayed up-to-date latest mixology trends, bar equipment sanitation standards. Stocked bar beer, wine, liquor related supplies. Promoted customer safety maintaining current list available ride services inebriated customers. Monitored patrons keep alcohol consumption designated areas. Advertised, marketed recommended drink options guests increase guest satisfaction. Upsold customers shelf premium brands help boost sales. Fitness Specialist Company Name City State 01/2016 Current Communicated patrons fitness floor area build positive atmosphere offer exercise equipment instructions. Greeted assisted guests entering facility provide general information answer questions. Monitored fitness floor observed equipment use address safety concerns. Promoted business physical fitness attending off-site promotional community events. Attended staff meetings training sessions maintain updated knowledge policies procedures. Inspected equipment daily identify report wear, damage malfunctions. Led tours fitness facility guiding interested individuals, providing information highlighting benefits amenities. Devised new programs monitored client progress. Developed delivered three weekly fitness classes. Encouraged clients engage group fitness classes gym activities meet fitness goals. Administered various fitness assessments measure client progress. Re-racked weights maintained neat, organized clean club. Guided clients safe exercise, taking account individualized physical limitations. Watched clients exercises assisted exercises. Developed routines avoid injuries, maximize effort facilitate client attainment personal fitness goals. Server/Bartender Company Name City State 06/2011 07/2015 Operated POS terminals input orders, split bills calculate totals. Educated guests daily specials menu offerings appetizers, entrees desserts. Satisfied customers keeping drinks topped anticipating needs condiments extra napkins. Restocked nonperishables items, including condiments napkins inventory keep pantry well-supplied. Checked patrons' identification monitor minimum age requirements consumption alcoholic beverages. Greeted customers, assisted questions made recommendations concerning daily specials, wine selections desserts guide patrons toward profitable items. Promoted desserts, appetizers specialty drinks. Assisted individuals selecting meal options, including entrees desserts recommended alternative items food allergies gluten intolerances. Completed opening closing checklists emptying trash, safeguarding alcohol polishing silverware. Cleaned dining area guests efficient sweeping, glass washing spill removal. Partnered team members efficiently serve food beverages. Managed closing duties, including restocking items reconciling cash drawer. Addressed concerns complaints quickly improve service escalated advanced issues management resolution. Reviewed identification patrons serving alcoholic drinks. Checked guests verify satisfaction meals suggested additional items increase restaurant sales. Minimized customer wait times efficiently taking filling large volume orders day. Calculated charges, issued table checks collected payments customers. Requested photo identification patrons ordering alcoholic beverages verify legal age consumption. Attended new customers quickly inquire drinks start dining experience prompt beverage service. Processed customers' payments provided receipts. Carefully transferred orders kitchen bar areas tables cleared plates patrons finished food beverage items. Applied safe food handling optimal cleaning strategies protect customers foodborne illness maintain proper sanitation. Maintained polite professional demeanor patrons encourage inquiries order placements. Prepared alcoholic non-alcoholic beverages specified patrons, consistently delivering tables bar without spillage. Welcomed guests personable attitude smile, offering bring beverage orders reviewing menu options. Greeted newly seated guests quickly efficiently. Explained menu options guests, offered suggestions took orders food beverages. Maintained knowledge current menu items, garnishes, ingredients preparation methods. Communicated effectively patrons establish preferences dietary restrictions make food beverage recommendations. Checked guests get feedback food served, resolve issues, bring additional items refill beverages. Education Training Parker High School City 05/2005 High School Diploma Arizona Western College City State Some College (No Degree) Accomplishments NAFC (Native American Fitness Certification): Functional Exercise Trainer Personal Trainer Youth Trainer Zumba Certified Strong Zumba Certified Zumba Personal Dance Instructor Vertimax Certified Personal Trainer ACCU-Check Aviva Blood Glucose Meter System Certified CPR First Aid Certified Certifications NAFC (Native American Fitness Certification): Functional Exercise Trainer Personal Trainer Youth Trainer Zumba Certified Strong Zumba Certified Zumba Personal Dance Instructor Vertimax Certified Personal Trainer ACCU-Check Aviva Blood Glucose Meter System CertifiedCPR First Aid Certified

FITNESS

DANCE INSTRUCTOR Summary Enthusiastic dance instructor superb leadership communication skills. Easily cultivates trusting productive relationships students, parents, teachers administration.Also, dedicated committed creating classroom atmosphere stimulating, encouraging supportive students. Experience 06/2008 Current Dance Instructor Company Name － City State Providing quality instruction various dance styles Ballet, Pointe, Jazz, Contemporary,Tap, Modern, Musical Theatre. 01/2008 Current Company member Company Name － City State 01/2009 08/2010 Apprentice Company Member Company Name － City State Education 2014 Bachelor Arts Early Childhood Education Florida International University － City State ESOL endorsed State Street Ballet － City State Professional Summer Training Program 2009-2010 Rockette Summer Experience － City State Summer Intensive 2009 Ballet Atlanta Ballet － City State Professional Training Program summer 2008 Ballet University North Carolina School Arts － City State High School program 2007-2009 Ballet American Ballet Theatre － City State Summer Intensive 2007 Ballet Orlando Ballet － City State Summer Intensive 2006 Ballet Joffrey Ballet School － City State Summer Intensive 2006 Ballet Joffrey Ballet School － City State Summer Intensive 2003 Ballet Boston Ballet School － City State Summers 2004 2005 Skills Ballet Pointe Contemporary Modern Jazz Tap Musical Theatre

ARTS

LEAD OPERATIONS ENGINEER GLOBAL HAWK PROJECT Profile Seasoned aerospace professional extensive experience fixed rotary wing flight testing, test management, systems integration UAV operations. Background includes greater 20 years experience flight test planning, execution reporting 6 years high-altitude, long-endurance Unmanned Aerial Systems (UAS) operations experience 10 years total UAS operations experience. Skills Flight test management UAS operations Flight test engineering Systems integration test Aircraft modification management Team leadership Accomplishments •NASA Exceptional Service Medal, 2011 •Developed initial Operational Concept Global Hawk UAS NASA operations generated testing roadmap achieve successful initial operational capability NASA Global Hawk UAS •Developed syllabus training materials NASA Global Hawk Mission directors UAS ground observers. •Led NASA effort (in concert Northrop Grumman Corporation L-3 Communications engineers) resolve unexpected developmental problems surfaced testing qualification Global Hawk command control system field fully functional system. •Generated requirements workmanship, functional test environmental test Science payloads planned installation Global Hawk. •NASA Dryden Directors Safety Award, 2000 •Appointed NASA "Tiger Team” fully develop, reclassify cause-map X-40A Space Maneuver Vehicle hazards response deficiencies uncovered Flight Readiness Review. •U.S. Army Commanders Award Civilian Service, 1996 •Managed complex engine-airframe integration test program integrated test team Army, airframe contractor engine contractor personnel. •Developed new flight test techniques determine compliance new frequency-domain based handling qualities specification. •Developed methods assessing aircraft specification compliance using engineering flight simulator. •US Army Commanders Award General Excellence, 1987. Professional Experience 06/2006 01/2015 Lead Operations Engineer Global Hawk Project Company Name － City State Managed operational aspects Global Hawk high-altitude, long-endurance UAS, (2 operational air vehicles, 3 ground control stations) scientific payload integration. Overall leader Global Hawk flight operations team, including maintenance personnel, avionics technicians operations engineers. Primary point-of-contact liaison Federal Aviation Administration Transport Canada securing Certificate Authorization Waiver operation US National Airspace operational certificate Canadian Airspace. Global Hawk Mission Director: Responsible overall conduct Global Hawk missions Ground Control Station. Served primary functional interface payload specialists Global Hawk aircrew. Assisted Global Hawk pilot air vehicle systems operation. Performed Mission Director 150 Global Hawk missions. Lead Operations Engineer Aeronautics Mission Directorate: Supervised eight Operations Engineers – directed assignments, work prioritization, generated performance appraisals 01/1997 06/2006 Operations Engineer Company Name － City State Project Manager. Missile Defense Agency DC-10 WASP Structural Restoration: Managed $5M project investigate structural deficiencies MDA platform aircraft. Drafted statement work test effort. Coordinated managed funding. Performed coordination facilitation allow customer's functional test agent (Raytheon Aircraft) complete analysis testing schedule. Technical Manager, B-52H Launch Platform Aircraft Research Vehicle pylon construction: Supervised construction activities schedule performed technical liaison pylon engineering design contractor NASA fabrication personnel. Developed reviewed quality assurance specification requirements. Primary mechanical designer installation hardware electrical power conditioning instrumentation systems. Performed conceptual design pylon pneumatic system. F light Test Project Manager. B-52H Cooperative Launch Platform Aircraft Qualification: Managed overall ground flight test effort achieve initial operational capability NASA B-52H Cooperative Launch Platform Aircraft Generated reviewed approved Launch Platform system integration ground checks. Drafted coordinated Flight Test Plans, generated flight profiles, flight cards pre-flight briefings. Performed Test Director qualification ground testing test flights Flight Test Engineer onboard aircraft perform system qualification checks. Generated managed System Requirements Verification Document 06/1996 01/1997 Senior Engineer Company Name － City State Planned test programs evaluate operability, suitability, engine/airframe integration compatibility F-16 propulsion systems. Served Government test monitor contractor test programs. Interfaced engine manufacture technical representatives maintenance technicians engine technical maintenance issues. Served customer propulsion system consultant. Monitored propulsion system data real-time flight tests. Analyzed flight test data. 10/1986 06/1996 Project Manager Senior Flight Test Engineer Company Name － City State Project Manager/Test Director: Project manager 18 test programs. Prepared detailed cost estimates phases program utilizing test requirements documents. Coordinated funding requirements program sponsor. Coordinated test scheduling special equipment requirements test sponsor airframe contractor. Established test milestones schedule. Coordinated aircraft maintenance test instrumentation personnel ensure required resources available meet program goals. Led diverse team composed test pilots, flight test test instrumentation engineers, aircraft mechanics, test instrumentation data reduction technicians contractor personnel. Directed daily test operations. Directed preparation test program final report. Briefed test results recommendations program sponsor, headquarters contractors. Senior Flight Test Engineer: Flight test engineer 36 programs. Performed detailed test planning efficiently evaluate performance, handling qualities, mission suitability, specification compliance airframe icing characteristics (where applicable). Drafted flight test plans. Established test instrumentation requirements. Devised innovative test techniques evaluate state-of-the-art systems. Planned individual test flights accomplish test goals minimum flight time. Generated flight profiles, flight test cards conducted pre-flight briefings. Generated control room display formats using Data Views. Monitored directed tests Flight Test Engineer onboard test aircraft. Monitored directed tests Flight Test Director via telemetry ground control room. Established data reduction methods. Wrote data-reduction subroutines FORTRAN. Processed reduced flight test data. Evaluated interpreted test data determine test article deficiencies, shortcomings compliance applicable specifications. Drafted final test report using Microsoft Word, Excel specialized VMS data plotting programs. Acted member flight safety data review boards. Trained junior flight test engineers flight test planning flight test data reduction techniques well data interpretation report preparation. Acted flight test consultant headquarters contractors. Acted organization pitot-statics authority. Responsible calibration maintenance oversight flight test pitot-static reference equipment (air speed pacer aircraft trailing airspeed devices). 01/1983 09/1987 Flight Test Engineer Company Name － City State Education Training 1994 Defining System Requirements, NASA, 2004 Advanced System Safety Practices, NASA, 2001 Personnel Management Executives (Resident Course), US Army, 1994 Test Evaluation Management US Air Force Institute Technology University Kansas Hazards High-Intensity Electromagnetic Radiation Flight, CKC Laboratories, 1991 1982 Bachelor Science Aeronautical Engineering California Polytechnic State University － City State Aeronautical Engineering Skills Army, art, Agency, calibration, hardware, Concept, conceptual design, consultant, DC, Engineer, FORTRAN, functional, Government, interpretation, Director, mechanical, Excel, 2000, Microsoft Word, performance appraisals, personnel, Personnel Management, quality assurance, real-time, Research, Safety, scheduling, scientific, specification, system integration, telemetry, Test Director, training materials, VMS

AVIATION

DEPUTY PRINCIPAL Executive Profile Results-oriented resourceful education professional proven ability effectively develop implement educational strategies, policy practices improve student learning outcomes benefit stakeholders. Strengths strategic planning, policy development, budget management, process evaluation, program development grant management. Excellent building relationships managing influence. Comprehensive analytical, strategic thinking rapid problem-solving skills. Proven leader, approachable teacher accountable team player. Tech savvy, highly proficient Microsoft Office Suite website development tools. Certified Lean Six Sigma Black Belt. Core Competencies Online Staff Training Employee Management Instructional Strategies Conflict Resolution Performance Evaluation Behavioral Management Project management Leadership/communication skills Human resources Employee relations Customer-oriented Professional Experience Company Name City State Deputy Principal 06/2013 Current Direct organization, management, daily operations assigned campus 371 students; 35 staff members. Hire, supervise evaluate campus professional, administrative, support staff. Ensure compliance federal state laws, State board Education rules, board policy. Prepare submit school budget monitor expenditures according administrative policies. Develop implement information systems track progress campus performance objectives academic excellence indicators. Establish maintain program discipline supportive instructional program. Conduct conferences student school issues parents, students, teachers. Compile, maintain, file physical computerized reports, records, documents required including accurate timely reports maximum attendance requisition textbooks. Establish maintain positive relationships members community ensure continued involvement support. Demonstrate professional, ethical, responsible behavior. Serve role model campus staff. Perform duties assigned. Company Name City State Director School Improvement 06/2013 06/2014 Monitored district campus progress meeting exceeding standards accountability systems. Coordinated special programs departments assure aspects accountability system met. Coordinated assessment development administration departments campus staff. Coordinated completion analysis district assessments. Aligned federal state accountability programs district instructional program. Staff Development Directed, guided, trained personnel district level elementary, middle, high school campuses analysis assessment data, includes local, state national exams. Met regularly campus leadership teams, district specialists, directors provide current information accountability systems. Provide campus leadership teams, district specialists directors information assessments. Developed implemented staff development activities/plans training programs targeted personnel, district wide campus wide areas state federal accountability requirements. Kept informed comply state, district, school regulations policies. Compiled, maintained, filed physical computerized reports, records, documents required. Ensured campuses provided operational flexibility effectively implemented components school improvement process. Monitored progress improvement plans. Attended campus leadership meetings regularly coordinate work district personnel *who responsible attending campus leadership meetings. Company Name City State Fraud Analyst 06/2012 11/2013 Analyzed suspicious activity customers' accounts, identifying fraudulent charges research account history activity may lined similar activity accounts. Monitored analyzed fraud parameters fraud prevention reports, reducing future loss recommending solutions. Prepared charts diagrams assist problem analysis. Reviewed research daily reports identify suspicious/fraudulent activity across delivery channels (i.e. ATM, Debt, Credit Card, On-line Banking). Identified high-risk transactions respond timely mitigate potential losses placing holds, restricting accounts, recommend account closures. Periodicly reviewed testing Card Service Reports Fraud Detective software ensure effectiveness identifying suspicious/fraudulent activity. Responded analyzed plastic card compromise alerts assess risk exposure, provide recommendation management, timely execution block reissue process. Maintained working knowledge Falcon Fraud Neural Network Protected confidentiality financial data relating USAA Bank operations members. Reconciled summarized fraud losses operational metrics, communicating results departments management. Completed database Suspicious Activity Report (SAR) referrals. Analyzed evaluates existing proposed system parameters, formulating strategies specifications fraud software applications Company Name City State Coordinator College Career Readiness 08/2009 06/2013 Oversaw Career Technical Education related grant administration reporting. Project managed Career Technical Education related district improvement projects. Developed facilitated curriculum, instruction assessment support professional development Career Technical teachers. Assisted Career Technical Education Teachers data analysis, planning student goal setting. Worked collaboratively Director Career Technical Education plan, implement, evaluate department instructional goals. Maintained knowledge Performance Based Monitoring Analysis System (PBMAS) guidelines ensure district compliance. Integrated current research effective instructional practices campus support activities. Modeled use data drive instructional decisions, including use District Data Management System. Designed implement ongoing evaluation process focused improving performance Career Technical Education programs provide services students disabilities per Texas Education Agency (TEA). Company Name City State Web Support Specialist 06/2007 06/2012 Assisted members troubleshooting USAA.com website banking,financial,investment,insurance COSA areas need. Documents, tests, implements maintains web pages multimedia design using appropriate web publishing, editing graphics applications. Implements design standards styles ensure high level design coding efficiency consistent current standards, laws, trends. Serves client contact regarding web site maintenance enhancements. Investigates web site issues coordinates resolutions. Monitors reports web statistics makes recommendations managers improve visibility usability web site. Maintains technical expertise web design tools acts technical resource software field expertise. Company Name City State Enterprise Business Operations Specialist 07/2005 06/2007 Assisted members inquires regarding checking, savings, credit card, certificate deposit, loan accounts. Assisted members Telephone Bill Pay Web Bill Pay inquiries including enrollment, making payments, account maintenance researching payments. Serviced Consumer Home Equity Loans including payments extensions. Helped members setup accounts download Microsoft Money Quicken, also paying bills software. Processed provided instructions official check request, transferring funds, credit card cash advances, ordering ATM cards, wire transfers PIN. Processed payments internal accounts. Registered members USAA.com assisted members level II issues within web site. Assisted members PIN resets website voice response system. Assisted members signing Electronic Document Delivery navigate system. Answered questions fellow co-workers may E-Commerce Hot-line Representative. Company Name City State Deposit Sales Services Specialist 10/2001 07/2005 Counseled members bank products services via telephone, identifying needs servicing existing accounts. Logged end month wire transfer tapes. Assisted members preparation deployment. Verified signature cards new accounts changes existing accounts. Answered questions co-workers may Deposit Sales Service Hot-line Representative. Opened established new accounts. Researched financial inquiries meet customers banking needs. Disputed withdrawals accounts. Processed wire transfers, cashiers checks, official checks, transferring funds credit card cash advances. Volunteered help Consumer Lending Home Equity Servicing system. Company Name City State Human Resource Manager 01/1998 09/2001 Researched evaluated management practices construction industry, training development programs, leadership principles employee relations. Managed human resource activities direct reports regards to: recruiting selection, hiring termination, training, professional development, mentoring, counseling, performance evaluations, salary planning. Coordinated facilitated, OSHA training, new current employees and, instructed classes ensure employees stay compliance state federal regulations. Maintained work structure updating job requirements job descriptions positions. Maintained organization staff establishing recruiting, testing, interviewing program; counseling managers candidate selection; conducting analyzing exit interviews; recommending changes. Prepared employees assignments establishing conducting orientation training programs. Maintained pay plan conducting periodic pay surveys; scheduling conducting job evaluations; preparing pay budgets; monitoring scheduling individual pay actions; recommending, planning, implementing pay structure revisions. Ensured planning, monitoring, appraisal employee work results training managers coach discipline employees; scheduling management conferences employees; hearing resolving employee grievances; counseling employees supervisors. Maintained employee benefits programs informs employees benefits studying assessing benefit needs trends; recommending benefit programs management; directing processing benefit claims; obtaining evaluating benefit contract bids; awarding benefit contracts; designing conducting educational programs benefit programs. Ensured legal compliance monitoring implementing applicable human resource federal state requirements; conducting investigations; maintaining records; representing organization hearings. Maintained management guidelines preparing, updating, recommending human resource policies procedures. Maintained historical human resource records designing filing retrieval system; keeping past current records. Maintained professional technical knowledge attending educational workshops; reviewing professional publications; establishing personal networks; participating professional societies. Completed human resource operational requirements scheduling assigning employees; following work results. Maintained human resource staff recruiting, selecting, orienting, training employees. Maintained human resource staff job results counseling disciplining employees; planning, monitoring, appraising job results. Contributed team effort accomplishing related results needed. Education Mid-Management Principal Certification Leadership 2013 Lamar University City State USA Master Certficate Six Sigma Leadership 2008 Villanova University City State USA Certificate Achievement Lean Six Sigma Black Belt Leadership 2008 Villanova University City State USA Certification Achievement Lean Six Sigma Leadership 2007 Villanova City State USA Master Arts Organizational Management 2003 University Phoenix City State USA Teacher Certification Education 2002 Southwest Texas State University City State USA Bachelor Science Health Care Business Administration 2001 Wayland Baptist University City State USA Computer Skills Dreamweaver, Illustrator, Photoshop, Acrobat Pro, Photoshop Elements, Final Cut Pro, MS office, Mac OSX, Mac IOS

AUTOMOBILE

HR GENERALIST Experience 04/2015 Current Provide general administrative support preparing correspondence, forms, reports Scheduling coordinating staff meetings, maintaining meeting minutes notes Generate confidential ad hoc statistical reporting data documentation regarding turnover, new hires, birthdays, anniversaries, benefits, relevant HR metrics Collect onboarding documentation ensure benefit enrollment timely manner follow employees ensure electronic enrollment processed HRIS portal Source documentation process new hire setups HR systems, process changes pay rate, status, initial/qualifying life event benefit changes Establish, maintain audit employee data files Manually process background checks entries, employment verifications, full-cycle HR related items onboarding departures Assist maintenance updates organizational chart Facilitate assist new hire orientation presentations Maintain highest level confidentiality data security protect employee privacy related employee relations issues, organizational changes, planning strict adherence privacy confidentiality per company policy Respond various inquiries internal external stakeholders, employees, management, senior leadership team Participate several committees enhance employee engagement, manager training, creating strategic HR initiatives. 09/2012 06/2014 HR Generalist Company Name － City State 08/2008 04/2015 HR Staffing Coordinator Company Name － City State Processed background checks drug screens potential candidates. Schedule interviews Managers candidates Meet greet potential candidates come onsite interviews. Run Bi-weekly reports VP Human Resources Ensure Empire markets stay compliance state federal posters. Audit new hire files 99 different markets Maintain employee files ensure confidentiality Maintain different databases ADP, Payforce Siebel Conduct new hire orientation weekly Manage WOTC Program markets Inform Office managers, HR Generalist, HR managers various procedures increase job efficiency Answer phone email inquiries regarding Company policies procedures Work Recruiters job descriptions find qualified candidates open positions Schedule employees Sexual Harassment EEO Basic Supervisor training courses Assist various projects meet multiple deadlines Perform general administrative duties filing, faxing, copying, ordering offices supplies Assist Corporate Recruiters scheduling setting interviews Assist benefits manager enrollment new current employees Process verification employment current terminated employees. 08/2008 04/2015 Executive Technical Associate Company Name － City State Assist Directors, Executives, Senior Managers scheduling meetings calendar maintenance, monitoring voicemail email, typing correspondence, expense reports Travel offices assist managers various matters Maintain weekly monthly utilization reports department staff Maintain weekly scheduling training database within call center environment 100 Customer Advocates Facilitate office-wide access various systems Assign reset passwords handle monthly database updates. Schedule contractual appointment time via IEX/Totalview, monitor IEX ensure office-wide adherence, conformance service level results received Perform complex specialized work related preparation, processing, maintenance payroll Generate weekly schedules Totalview make available viewing Agent Webstation Facilitate departmental moves arrange new telephone extensions, cubicles, location office space Perform general administrative duties filing, faxing, copying, ordering offices supplies Strengths Familiarity various HRIS Systems Proficient Microsoft Office Suite Attention detail Multi-tasking, data analysis, research. Education Training 05/2016 MBA Business Administration Benedictine University Business Administration Bachelor Arts Business Administration Benedictine University Business Administration Skills administrative duties, administrative support, ADP, ad, Attention detail, Basic, benefits, Bi, calendar maintenance, call center, copying, data analysis, databases, database, documentation, email, employee relations, expense reports, faxing, filing, forms, HRIS, Human Resources, HR, leadership, notes, meetings, access, Microsoft Office Suite, Office, Multi-tasking, organizational, payroll, policies, posters, presentations, reporting, research, Scheduling, Siebel, strategic, Supervisor, telephone, phone, typing

HR

SR. HR GENERALIST Summary Quality-driven analytical professional delivers consistent successful results HR affairs, including recruitment retention, staff development, safety health, mediation, conflict resolution, benefits compensation, HR audit records management, HR policies development legal compliance. Highlights HRIS (Kronos, Lawson, PeopleSoft, QuickBooks, HBI, ADP Oracle) MS Office (Word, Excel, PowerPoint, Access, Outlook), EMR, Medical Manager. Certified Mouth Swab- Drug test facilitator Accomplishments Created implemented training program managers supervisors including topics as; employee motivation, effective leadership, completing disciplinary actions performance reviews. Satisfied record keeping requirements evaluated annual HR Audit. Reduce turnover rate improving recruitment strategies, effective interviewing proper selection. Improve employee relations events increasing employee participation satisfaction Experience Sr. HR Generalist 01/2012 Current Company Name City State Manage Coordinate HR Support 5 Resorts throughout South Central Florida. Enforce company's policies procedures 2000+ employees, conjunction bargaining agreement. Responsible short long term planning management Human Resources function. Recommend department's budget manage expenses within approved budget constraints. Major areas responsibility/management include, limited to, employment, wage salary administration, benefits, training, employee/labor relations, organizational development payroll. Work closely Resorts General Manager implementing, achieving maintaining Resort's goals objectives. Participate total Resort management member Resort Executive Team. Key Accomplishments: Created implemented training program managers supervisors including topics as; employee motivation, effective leadership, completing disciplinary actions performance reviews. Satisfied record keeping requirements evaluated annual HR Audit. Reduce turnover rate improving recruitment strategies, effective interviewing proper selection. Improve employee relations events increasing employee participation satisfaction. Office Manager 01/2010 01/2011 Company Name City State Responsible recruiting, interviewing, hiring well monitoring payroll 60 retail employees. Managed workers compensation cases employees. Maintain HRIS database 200+ personnel files. Conducted reference checks performed new hire safety orientation new employees. Administer Personal Time Off Sick Time records HRIS database 4000 employees 4 states. Ran audited weekly benefits reports. Acted liaison benefit vendors employees resolve troubleshoot claims issues. Issue monthly quarterly workers compensation reports senior management. Maintained OSHA logs acted liaison carrier injured employees. Conducted new hire benefits orientation organized annual benefits fair. Key Accomplishments: Developed implemented PTO plans Sick Time Plans groups employees currently tracked HRIS database. Discovered corrected $200,000 error reporting reserves workers compensation claims. Redesigned updated open enrollment new hire benefits newsletter. Provide assistance Benefits Manager creating companywide wellness program. HR Specialist 01/2008 01/2010 Company Name City State Promoted company wide broad range HR functions; Job Fairs administering benefits, overseeing disciplinary actions, managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts employees insurance carriers, coordinated health fairs promote employee wellness performed exit interviews. Worked senior management create HR policies procedures; recruit employees; create group benefits databases; develop orientation, training incentive programs. Key Accomplishments: Foster teamwork/open-door environment conducive positive dialogue across organization. Personal efforts cited driving force behind branch's employee-retention rate 89% within industry high turnover norm. Devise creative cost-effective incentive morale-boosting programs (including special events tiered awards structure) increased employee satisfaction productivity. Reduced benefits costs 15% annually meticulous recordkeeping ensuring company pay benefits employees ineligible. Education Master Science Industrial/Organization Psych 2012 University Phoenix City State Industrial/Organization Psych BA Business Administration Human Resources Management 2009 Interamerican University Puerto Rico City State Business Administration Human Resources Management Languages Bilingual (English/Spanish) Skills ADP, Benefits, budget, databases, employee relations, special events, senior management, General Manager, hiring, HRIS, insurance, Kronos, labor relations, Lawson, leadership, managing, Medical Manager, meetings, Access, Excel, MS Office, Outlook, PowerPoint, 2000, Word, newsletter, Oracle, organizational development, payroll, PeopleSoft, performance reviews, personnel, policies, Progress, QuickBooks, record keeping, recruiting, reporting, retail, safety, teamwork, troubleshoot

HR

EXECUTIVE CHEF Summary I bring culinary creativity, strong leadership foundation hard work. I twenty years experience many fascists restaurant business I bring me. I would asset anyones team. I'm skilled resourceful chef leads example. Experience Executive Chef March 2012 April 2015 Company Name － City State Regularly developed new recipes accordance consumer tastes, nutritional needs, budgetary considerations. Interviewed hired back house employees Systematically tasted smelled prepared dishes, observed color, texture garnishes. Effectively managed assisted kitchen staff producing food banquets, catered events, large sporting events comedy shows. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Displayed positive friendly attitude towards customers fellow team members. Assisted kitchen design. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns budget. Quarterly menu testing staff Consistently produced exceptional menu items regularly garnered diners' praise. Executive Chef January 2011 February 2012 Company Name － City State Created menus outlets including breakfast, lunch, dinner bar menu. Provided courteous informative customer service open kitchen format. Displayed positive friendly attitude towards customers fellow team members, club members Systematically tasted smelled prepared dishes, observed color, texture garnishes. Collaborated closely Food Beverage Director conduct staff meetings resolve service, product personnel issues. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Established maintained open, collaborative relationships kitchen team. Conducted 2nd interview hired back house staff. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget. Over saw sous chef work responsibilities. Lead line cook October 2009 January 2011 Company Name － City State Station worked responsible ticket times coordinating flow food well grill broiler. Cutting whole fresh fish, trimming filet's Set performed initial prep work food items soups, sauces salads. Prepared shift placing clean cutting board utensil bath workstation. Correctly safely operated kitchen equipment accordance set guidelines. Assisted production food banquets, catered events. Sous chef January 2010 October 2010 Company Name － City State Worked stations kitchen trained new hires. Recreate chef specials. Systematically tasted smelled prepared dishes, observed color, texture garnishes. Collaborated closely Chef GM conduct staff meetings resolve service, product personnel issues. Implemented supported company initiatives programs. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Established maintained open, collaborative relationships kitchen team. Set performed initial prep work food items soups, sauces salads. Prepared shift placing clean cutting board utensil bath workstation. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Lead chef February 2007 September 2009 Company Name － City State Implemented supported company initiatives programs Chappy's L.A.Kitchen Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Consistently kept clean safe environment adhering Chappy's standards. Followed proper food handling methods maintained correct temperature food products. Established maintained open, collaborative relationships kitchen team wait staff. Consistently produced exceptional menu items regularly garnered diners' praise. Set performed initial prep work food items soups, sauces salads. Prepared shift placing clean cutting board utensil bath workstation. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Education DIPLOMA CULINARY ARTS 1998 Pinellas Technical Education Center － City State CULINARY ARTS Florida Restaurant Association Achievement Award Top 1% class Food Preparation, Kitchen Management, Patisserie Confectionery, International Cuisine GENERAL COURSES 1997 Johnson Wales University － City State American Continental cuisine, stocks sauces, baking pastries, dining room essentials. Gibbs High School － City State General education courses studied. Attended four years R.O.T.C. leadership training. Interests Being good member anyone's team includes taking ownership performing best get job done. Ownership leadership, I bring well creativity, enthusiasm, hard work, great attitude. Additional Information WHY WOULD I BE A GREAT ADDITION Being good member anyone's team includes taking ownership performing best get job done. Ownership leadership, I bring well creativity, enthusiasm, hard work, great attitude. Skills Attention detail, budget, C, color, cost control, customer service, Focus, inventory, leadership skills, leadership training, Director, meetings, personnel, POS, producing, purchasing, Fast learner, receiving, safety, staffing

CHEF

LEASING CONSULTANT Executive Summary Dedicated leasing consultant, highly skilled conflict resolution customer relations. My main focus satisfying tenants maintaining high occupancy rates reporting major issues property owners taking initiative find workable solutions. I q uality-focused Leasing Consultant genuinely cares property conditions, resident satisfaction fulfilling property owner needs. Education High School Diploma June 2010 Bethel High school City State Member Drill team Member Color guard BHS marching band Graduated second highest rank JROTC program Bachelor Arts Psychology 2016 Virginia Wesleyan College City State Major Psychology, Minor business, Introduction Business coursework, Coursework Business Management Administration, Coursework Organizational Development Coursework Accounting Core Qualifications Skilled multi-tasker Team player Microsoft Office Knowledge leasing market conditions Decisive Personable Fast learner Fair housing mandates Flexible schedule Interests Volunteered homeless shelter Virginia Wesleyan College, Volunteered neighborhood tutoring Virginia Wesleyan College, Community Service CHKD class Virginia Wesleyan College, Volunteered church Hampton, VA (Sixth Mount Zion Baptist Temple), PORTfolio Program. Skills communication skills, computer literate, credit, addressing customer concerns, People skills: enthusiastic people person, advanced problem-solving, great organizational skills, quick learner, Retail Sales, sales, team player, telephone, visual displays Professional Experience Leasing Consultant 03/2014 Company Name City State Greet prospects qualify covering criteria (ask questions; utilize completed guest cards, etc.). Immediately record telephone in-person visits appropriate reports. Inspect models available "market ready", communicate related service needs Property Manager. Demonstrate community apartment/model apply product knowledge clients needs communicating features benefits; close sale. Have prospect complete application secure deposit accordance company procedures Fair Housing requirements. Update availability report, process applications approvals. i.e., credit check, rental history, etc.) Submit processed applications Community Manager approval. Follow applicant regarding status. Ensure apartment ready resident move-in agreed date. Immediately follow-up prospects close attempt close sale again. Secure new resident's signature(s) appropriate paperwork prior move-in. Orient new residents community. Gather information market competition area file. Filing resident paper work Completed resident folders Move-Out Folders Customer Service Representative (Summer Position) 05/2012 08/2012 Company Name City State Family Dollar customer service representatives meet greet customers, assist sales, answer questions products services. operate cash registers Answered product questions up-to-date knowledge sales store promotions. Politely assisted customers person via telephone. Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Third Shift Cashier (Summer Position) 05/2010 09/2010 Company Name City State Greeted customers entering store ascertain customer wanted needed. Using Point Sale (POS) system, take customers order either Drive-thru front counter. Collect payment give back change needed. Repeat customer order accuracy, assemble customers order, hand order Customer, thank customer. Must able communicate production area, Special requests customer. Re-stock condiments dry products (cups, napkins, utensils) customer store use. Operated POS system itemize complete average number customer purchases. Sales Associate 04/2008 06/2010 Company Name City State Provided prompt, accurate, friendly service customers achievement customer service standards. Scans customer order handles payment transaction. Followed procedures handling cash, checks, coupons, gift certificates, food stamps, WIC vouchers. Politely assisted customers person via telephone. Answered product questions up-to-date knowledge sales store promotions. Bagged sold merchandise per customer's request. Directed calls appropriate individuals departments. Built long-term customer relationships advised customers purchases promotions. Additional Information RELEVANT COURSEWORK: Introduction Business-as CEO project team, developed wrote business plan "Soul The South". Presented plan orally writing "Shark Tank" judges consisting alumni VA Wesleyan College surrounding community. Original research project psychology course: conduct independent empirical study, prepare paper research, defend effort oral examination committee comprised project advisor, one psychology faculty member, one faculty member outside psychology. For independent study I testing effects distraction timing short term memory. I using music study test impact auditory distraction short term memory performance using word recall. Timing another independent variable experiment. Each participant recall number words certain time duration listening music listening music.

CONSULTANT

INSIDE ACCOUNT MANAGER Summary Inside Account Manager eight years experience SHI fill Inside Sales Team Manager position. Strong organizational, analytical, problem resolution skills vast account knowledge. Highlights Team leadership Customer service expert Experienced volume licensing Staff training Excellent time management Organized meticulous Computer-savvy Adept multi-tasker Experience Company Name City State Inside Account Manager 06/2006 Current Daily responsibilities include quoting, customer relations, order management. Experience training new hires develop necessary skills techniques meet needs clients. Constant adaptation new opportunities challenges multiple accounts handled. Developed empathetic client relationships earned reputation exceeding service expectations. Exclusively handles Microsoft SPLA, Sandia National Labs account, multi-year $8M Novell contract. Company Name City State Event Manager Sales Associate 09/2005 05/2006 Responsible stock management, customer relations providing knowledgeable assistance. Leader demonstrations various gaming products. Earned Joy Maker award outstanding customer service. Company Name City State House Manager Box Office Sales 09/2003 05/2005 Experienced customer relations, staff training, sales. Utilized computer databases multiple applications. Acted liaison performers, directors, patrons keep events schedule. Skills Sales Center, AX, SHOES, CRM, SharePoint, Catalog Management, Outlook, Excel, Power Point, Word, Lockheed Martin Procure To Pay, Sandia Oracle Storefront Education Bachelor Arts Psychology 2005 The College New Jersey City State

ARTS

GRAPHIC DESIGNER Summary A graphic designer, creative detail-oriented; thinks lot, wants make things clear simple. "Simple without loss information," style. "Pay attention accurate pixel" phrase I always keep mind design career. Right I'm looking suitable position company team pleasant, experienced designers working environment, allows people grow succeed. Highlights Adobe Creative Suite (Illustrator, Photoshop, InDesign), CorelDraw Working knowledge web design applications Dreamweaver, HTML CSS Skilled Microsoft Office Suite Experience working branding, digital prints, webpage design, typography, packaging, printmaking Member Springfield Art Association Experience Graphic Designer 08/2014 08/2015 Company Name City State Designed webpage layout, logos, related images. Manager Assistant Graphic Designer 07/2014 Current Company Name City State Provide numerous services Chinese clients requiring US-based assistance, including: Facilitating real estate transactions property management Due diligence assistance EB-5 visa projects applications Do translation interpretation Chinese clients Provide expert service Chinese families desiring place students lower higher educational institutions US. Create company's branding marketing materials design Design logo, flyers, brochures, booklets, PowerPoint templates, billboards, webpage, etc. Take photographs edit photos. Graphic Designer 10/2013 05/2014 Company Name City State Designed flyers, brochures, posters, logos T-shirts, etc. school's activities events. Education Bachelor Arts Visual Arts Graphic Design May 2014 UNIVERSITY OF ILLINOIS SPRINGFIELD City State Visual Arts Graphic Design 3.7/4.0 Gallery Assistant, Visual Arts Gallery, Associate Fine Arts Graphic Design July 2010 CHENGDU ACADEMY OF FINE ARTS, SICHUAN CONSERVATORY OF MUSIC City China Graphic Design Languages Bilingual English Chinese Skills Adobe Creative Suite, Dreamweaver, Photoshop, Advertising, Arts, Art, branding, brochures, Chinese, CorelDraw, CSS, clients, Due diligence, edit, English, HTML, Illustrator, InDesign, interpretation, layout, logos, logo, marketing materials, Microsoft Office Suite, PowerPoint, packaging, posters, property management, Publicity, real estate, translation, typography, webpage design, web design

DESIGNER

COMMUNICATIONS CONSULTANT Summary Client-focused communications professional 10 years internal communications, marketing, public relations experience. Committed producing results deliver unique blend creativeness, strategy, influence advance company goals. Technical Skills Healthcare industry experience supporting health plans, hospitals, medical groups. Experience internal, external, executive communication. Proven track record communicating complex clinical issues industry trends. Demonstrated experience successfully developing managing communication programs connect physicians new healthcare solutions. Experience Communications Consultant 08/2017 Current Company Name City State Provides complex communications consultation, emphasis writing care delivery related content broad internal, external leadership audiences. Supports senior executives high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute Healthcare Improvement National Forum (5,500 attendees), Kaiser Permanente's National Quality Conference (1,000+ attendees). Executed successful clinical product introductions coordinating actions social media, public relations internal teams. Authored materials designed articulate Kaiser Permanente's technological advancements Electronic Health Record systems Clinical Libraries help inform clinical decision making. Built communications function organization's research development division internally externally elevate best clinical practices. Leads communication activities designed promote accelerate use newly available clinical technologies physicians. Leads monthly community practice calls bringing together communication leaders 8 Permanente Medical Groups share best practices, surface care delivery stories, cross-promote resources. Serves national program leader marketing strategy designed showcase organization's clinical advancements large broker employer groups. Developed platform cross-sharing public speaking opportunities among national communications team elevate physician executives healthcare industry events. Led planning, development, execution change management communication strategy support research development division. Serves advisor, strategist, writer senior physician executives, including Chief Quality Officer. Develops send-all emails designed inform, motivate, engage 200,000 Kaiser Permanente employees. Marketing Communications Specialist 06/2015 08/2017 Company Name City State Created clear simple communication materials empower members prospects make best care decisions possible families. Put together cohesive communication plans marketing collateral line brand messaging strategic objectives. Project managed first kp.org cause-based marketing campaign outperformed established benchmarks 125%. Led cross-functional teams draft variety communication materials help members navigate complexities health plan. Served communications consultant strategist 22 medical facilities matters impact patient care. Supported Legal department ensure compliance annual regulatory notifications members. Internal Communications Specialist 05/2013 06/2015 Company Name City State Produced comprehensive communication materials connected employees strategic operational goals. Authored weekly employee newsletter readership 4,600. Responsible creation posting daily content employee intranet page. Served lead project manager communication $300 million renovation regional medical center reduce impact operations. Wrote behalf Regional Hospital Administrator align employees organizational care delivery initiatives. Public Relations Assistant 08/2010 04/2013 Company Name City State Researched business needs, goals, marketing strategies, competitors industry trends guide public relations presentations planning. Managed social media accounts composing content, engaging followers comments, monitoring activities, researching trends. Supported meetings press conferences clients business partners. Supported development press releases media kits. Education Master Communication Management, M.C.M. 2016 University Southern California City State USA Bachelor Arts Communication 2012 University Hawaii City State USA Bachelor Arts Psychology 2012 University Hawaii City State USA Board Leadership Experience Chapter President 01/2015 08/2017 Company Name City State Founding member genKP's Hawaii chapter -- Kaiser Permanente's largest national business resource group dedicated professional development fostering cross-organizational collaboration industry trends. Developed strategy built leadership team helped Hawaii reach largest membership numbers outside California. Communications Chair, Board Directors 12/2014 12/2015 Company Name City State Produced timely comprehensive communication chapter members programs, workshops, matters interest via digital print chapter publications.

PUBLIC-RELATIONS

MANAGER INFORMATION TECHNOLOGY AND BUILDING AUTOMATION SYSTEMS Summary Manager Information Technology Building Automation Systems Versatile Building Automation System engineer IT professional vast knowledge Enterprise Project Lifecycle methodology experience deliver insightful network infrastructure building automation solutions. Network engineering expert strong background project management product support. Proven communication skills quality development standard documentation, well genuine leadership assistance associates clients. Highlights Enterprise platforms Current PMP Certification Project tracking Hardware software upgrade planning Certified Information Security Manager User experience (UX) design Self-motivated Vast technical knowledge Server management Mac PC expert Computer programming Highly motivated Resourceful Control system design Proficient multi-tasker Accomplishments Awarded Navy Marine Corps Achievement Medal 2010, 2011, 2012, 2013 Awarded Sailor Year designation Pacific Naval Fleet 2013. Successfully managed network infrastructure server environment 150+ users 300+ PC network systems. Responsible training development 8 technicians project coordinators within team. Experience Manager Information Technology Building Automation Systems October 2014 Current Company Name － City State Led cross-functional team engineers, QAs UX designers develop features fix product defects. Delivered detailed feature roadmaps included action items project targets. Leveraged in-depth understanding end-to-end customer experience identify pain points latent customer needs. Managed 8 -person local IT team, allocating resources ongoing projects enforcing deadlines. Conducted computer diagnostics investigate resolve problems provide technical assistance support. Worked large enterprise business critical applications. Analyzed created new configuration packaged software meet business system requirements. Configured, maintained provided trending performance analysis enterprise class storage systems. Performed second-level support workstation server class systems. Served technical lead server infrastructure including development, QA, staging production systems. Serviced electrical, pneumatic, mechanical microprocessor controls. Analyzed, modified repaired digital control systems. Set up, tested configured networks, desktops, laptops printers. Created employee training materials procedures teach in-house workers proper software hardware protocols. Diagnosed, installed, configured repaired computer systems software. Information Systems Technician July 2008 July 2014 Company Name － City State Utilized IT expertise support communications efforts Operation Iraqi Freedom Operation New Dawn, focusing network security, Microsoft-based programs, installation maintenance affiliated hardware. Demonstrated technical expertise install, upgrade, troubleshoot networks related articles, video teleconferencing systems, routers, servers, computers, switches, sound systems. Entrusted confidential information successfully develop review specifications, standards, protocol, inventory data, well keeping numerous systems encrypted. Maintained monitored server room, wireless network server infrastructure. Set staff workstations PCs, Macs, phones laptops.Translated technical specifications detailed product requirements. Maintained audiovisual equipment, including overhead projectors, laptops video conferencing equipment. Education Master Science Computer Information Science 2015 University Houston － City State USA Top 15 class Emphasis Cyber Security Information Awareness. Coursework Operating Systems System Programming Coursework Computer Networking Information Technology Bachelor Science Management Information Systems 2011 University Maryland University College － City State USA Coursework Computer Networking Information Technology 4.0 GPA Skills System administration Windows Server 2003 Windows Server 2008 VMware Active Directory Microsoft Exchange 2013 Large computer networks Linux Mac OS Microsoft Dynamics Access Control Security Certifications Certified Naval Information Systems Technician – First Class Petty Officer (E6) Information Systems Security Professional (CISSP) Microsoft Certified Systems Administrator (MCSA) PMI Project Management Professional (PMP) ISA Certified Automation Professional Cisco Certified Network Associate (CCNA) Certified Network Professional (CCNP) Certified Security Professional (CCSP) Video Teleconference Certified Expert CompTIA Security+ Network+ A+

INFORMATION-TECHNOLOGY

AM RECEIVING MANAGER Summary Reliable Manager demonstrating high level ownership initiative. Possessing exceptional work ethic desire go beyond exceed company expectations. Offering knack building productive working relationships. Successful fast-paced, deadline-driven environments manage goals team development. History thriving team-oriented environments. Skills Customer service Fluent Spanish Equipment operations Stockroom organization Processing vendor returns Maintaining safety Sales floor operations understanding Operating equipment Logistics oversight Mentoring training Planning production Team building Relationship building Store operations oversight Staff training development Outstanding communication skills Retail inventory management Schedule management Safety standards Problem resolution First Aid/CPR Reliable trustworthy Working collaboratively Experience Company Name City State Receiving Manager 08/2020 Current Organized storage areas maximize movement efficiency minimize labor. Opened checked deliveries verify contents resolve issues vendors promptly. Prepared accurate shipping orders bills lading direct route materials. Received staged incoming inventory movement storage sales floor. Supervised warehouse team, including schedule management, training task delegation. Kept stockroom free hazards, working efficiently properly organized. Investigated inventory discrepancies maintain recordkeeping validity. Partnered vendor representatives rectify damages shortages. Motivated encouraged team members communicate openly constructively other. Provided excellent service attention customers face-to-face phone conversations. Company Name City State Closing Store Manager 04/2019 08/2020 Guided team consistently achieve daily, weekly monthly goals. Oversaw team 25+ associates. Maintained consistent daily operations establishing procedures monitoring team performance. Assessed employee's individual strengths delivered mentoring improve upon weak skill levels. Identified sales opportunities analyzing multiple reports target lacking departments Managed special projects effective emergency resolution. Maintained retail store presentation overseeing merchandise replenishment, customer courtesy inquiry response. Motivated employees share ideas feedback. Assessed team proficiencies, identifying targeting areas improvement. Formed sustained strategic relationships vendors. Empowered staff members contribute continuous improvement, quality growth company using effective communication fostering organic relationships. Monitored metrics verify asset stability. Resolved customer problems investigating issues, answering questions building rapport. Prioritized sanitation, safety health standards work areas meet OSHA requirements. Generated repeat business responding customer concerns friendly knowledgeable service. Company Name City State Assistant General Manager 04/2017 04/2018 Exceeded sales goals improved profitability aligning sales strategies business plans market trends. Oversaw management implementation new revenue strategies, sales initiatives customer engagement tactics increase market share. Tracked monthly sales generate reports business development planning. Implemented CRM strategy automate leads management. Created finalized quotes complete deals company, vendors customers. Developed implemented new sales strategies engage bigger audience Boosted team morale overall sales volume creating employee incentive sales contests. Maintained professional network potential clients business opportunities. Generated sales starting healthy outreach local businesses Company Name City State Operations Manager 09/2014 04/2017 Managed company operations responsibility profit loss, scheduling, training inventory control. Assessed, optimized elevated operations target current expected demands. Received, evaluated scanned new inventory, updated computer database proactively resolved variances. Received, checked-in stocked merchandise throughout store, helped maintain store inventory levels assisted orderliness cleanliness sales floor stock room. Replenished inventory maintain par levels completed quarterly inventory audits, counted updated inventory reports upon receipt new shipments. Secured revenue, accurately monitoring cash intake maintaining store policy updates eliminate discrepancies. Directed day-to-day operations spearheading implementation short-term long-term strategies achieve business plan profitability goals. Improved morale management communication creating employee recognition rewards practices. Planned daily operational strategies, including delivery routing, team workflows promotional initiatives. Oversaw financial management activities, including budget management, accounting payroll. Resolved issues, including challenges regarding circuits, websites vendors. Trained, mentored motivated employees maximize team productivity. Education Training Chief Sealth International High School City State High School Diploma 06/2014 Languages Fluent Spanish English

FITNESS

STUDENT ATTORNEY CRIMINAL DEFENSE Summary Recent law school graduate, excited begin new career, offering skill innovative problem solving finding unique theories, ideas solutions create effectual case arguments. Works aggressively achieve continued success. Dedicated insurance professional 13 years experience investigating processing complex automobile insurance claims. Excels analyzing damages, causes, interpreting policies negotiating payment solutions. Effectively managed multiple high priority projects Takes pride providing exemplary customer service. Highlights Claims file management processes Litigation management Strong interpersonal communication skills Exceptional negotiator Experience negotiating health insurance liens Subrogation knowledge Strong insurance defense/personal injury background Professional personable Accomplishments Earned opportunity apply internship Professor sitting U.S. District Magistrate Judge due receiving one highest grades Advanced Legal Writing class. Recommended apply law clerk position Court Criminal Appeals. Awarded highest file quality score region first year team leader. Nominated selected among thousands employees travel Corporate Headquarters meet CEO Head Claims understand company culture process acknowledgment contributions region. Held position one 6 Claims Specialist Leads Texas Consistently performed high meets exceeds level areas include file quality, accuracy, efficiency work environment Selected supervisor assist file closures; resolve complex claim-processing issues; participate commercial reserves analysis; monitor claim status mentor capacity teammates. Experience Student Attorney Criminal Defense Aug 2015 May 2016 Company Name － City State Offered extensive case status explanations client. Advised clients rights. Explained legal process client answered questions help ease concerns. Conducted legal research facts investigation case litigation. Drafted necessary motions relevant case. Interviewed witnesses/Crime scene reconstruction Worked high profile writ habeas corpus Negotiated plea deals prosecutor Claims Specialist Lead Jan 2008 Jul 2015 Company Name － City State Managed files litigation worked closely defense counsel develop strategy bring cases resolution. Attended, negotiated resolved close 100 features mediation. Handled serious complex claims investigating, analyzing, determining extent liability concerning loss damages attempts affect fair settlement claimants insureds. Mentored new members claim staff. Entrusted $75,000 settlement authority. Team Leader Aug 2004 Jan 2006 Company Name － City State Responsible overseeing daily administration claims work flow assigned team. Supervised, coached, developed team ensure quality outcomes superior customer service. Monitored claims ensure file quality compliant established standards. Maintained accountability team performance. Mentored team members Casualty promotion Explored alternatives find innovative ways leverage opportunities team improve quality work/life balance. Claims Trainee Oct 2002 Aug 2004 Company Name Mastered basic claims handling high demand atmosphere. Property Damage Assessor- Estimated vehicle damages, managed preferred repair shops, informed customers. repair process, repair quality assurance Casualty Adjuster- Completed detailed review medical records/ bills, negotiated settlements attorneys, monitored files possible lawsuit potential. Education J.D. Law 2016 St. Mary's University － City State Coursework Criminal Justice Legal License Pending November 2016 Bachelor Arts English Literature 2000 Texas A&M University College － City State USA English Literature Training Risk Management Insurance coursework Extensive training auto insurance terminology/ processes (parts, repair medical procedures) Texas state's regulations Customer Service Delivery Commercial Specific Issues Skills Interpersonal communication, Customer service, File management, Insurance, Legal Research Writing, Litigation, Mediation, Medical record review, High level claim evaluation, Commercial needs, Negotiation, Processes, Quality assurance, Risk Management, Settlements, Strategy

AUTOMOBILE

RECREATION SPORTS COORDINATOR Objective To gain Recreation Supervisor position I provide support professional part time staff. I looking opportunity guide day day operations high quality, community recreation facilities. I hope provide type support management conducive healthy work environment staff complete roles responsibilities, also provide facility runs efficiently offers exceptional service members. Qualifications ACSM Exercise Physiologist TRX Qualified Instructor Personal Trainer AHA CPR/AED First Aid Experience Company Name City State Recreation Sports Coordinator 03/2015 Current Assisted daily supervision administration facility interacted members ensure programs carried safe effective manner. Planned, organized implemented recreation leagues events throughout calendar year. Supervised recreation programs, resolving issues disputes may arise. Enforced safety administered first aid participants required. Assisted supervisor developing budget developed innovative ways increase revenue. Responsible financial transactions including daily cash deposits purchasing responsibilities including maintaining purchasing card receipt sale. Company Name City State Senior Health Fitness Specialist Contractor 02/2013 03/2015 Developed implemented programs assess increase health physical activity levels various populations. Managed HealthCalc software program enrollment new clients maintained private records. Conducted health wellness assessments clients assisted goal setting strategies improve maintain health worksite wellness. Company Name City State Health Fitness Specialist 08/2012 02/2013 Developed utilized special programs connect various health wellness populations. Maintained great rapport customers ensuring needs handled timely manner. Entered appropriate documents software database ensuring participant safe physical activity assessments participation. Company Name City State Facility Manager 01/2010 05/2012 Supervised 40 staff university's 100,000 square foot facility assisted new hire recruitment training procedures. Provided exceptional customer service members prepared daily reports recording issues within facility. Administrative support assisting budget preparation, financial reports, membership sales, payment records, account charges, collections deposits Leadership .................................... 2014- Lead 250 employees The Center Disease Control Prevention's (CDC) "Healthiest Center Institute Office (CIO)" annual program doubled participation rate two previous years. Member Center Disease Control Prevention Wellness Worksite committee. 2012-Only intern hired become part Progressive Exercise Specialist team based performance, professionalism, dedication shown internship. Education Bachelor Science Kinesiology 2012 East Carolina University City State Skills Microsoft Office Programs Budget Allocation Good interpersonal skills help building strong team growth organization. Ability handle different projects organization effectively.

FITNESS

DIRECTOR OF FINANCE Summary Program Manager PMO Director Dynamic, versatile, hands-on Program Manager leads teams design implement successful IT projects align business IT objectives deliver rapid results Project Management Strategic Planning PMO Management Energetic, trusted, detail-oriented Senior Program Manager strategic solutions provider outstanding project management conflict management skills. Hand-picked executive team turn around underperforming programs; accomplished leader known respected leading successful change projects building credibility executive teams staff. Solutions driver bridges gap business technology expertise managing complex programs multiple concurrent projects. Directs PMO teams develop high-quality programs solve business problems provide tangible results enterprise-level financial systems legacy workflow systems. Conflict Management Turnaround Operations Staffing Resource Management Risk Issue Management Financial Modeling Analysis Agile Waterfall Methodologies Cost/Benefit Analysis Change Management Stakeholder Management Accomplishments SENIOR FINANCIAL ANALYST IT PROJECT PROGRAM CONSULTANT Business Case Management Sarbanes-Oxley Process Improvement Directed IT financial planning analysis $120-million department--developed business cases, mitigated risks, managed forecasting, operations, budgets. Led IT audits Sarbanes-Oxley documentation testing, well process improvement initiatives. Improved Project Management processes implementation new business case template--enhanced project visibility determine project status Executive decision-making. Increased financial planning process effectiveness 35% development implementation capital budget cycle ensured accuracy data integrity financial transactions. FINANCIAL MANAGEMENT ROLES: Children Toys, Inc. 2005) Directed global planning analysis real estate IT portfolio $550-million included capital investments post-spending analysis. Minolta Corporation (2004) Managed budgets, forecasting, business case modeling initiatives North American operations; improved 120 business processes boosted productivity levels 40% five months. Light Technologies, Inc.; Sprain, NJ (1995--2003) MANAGER, PROGRAM MANAGEMENT Multibillion-Dollar Budgets Program Management Cost Savings Managed IT planning, forecasting, business case management largest division Light Technologies--a $5-billion department; directed multibillion-dollar budgets, reporting, investment analysis, metrics development, software implementation. Captured $70-million cost savings per year implementation reverse logistics programs--reverse engineered entire supply chain reduced inefficiencies. Led initiatives business cases 350 projects within 80 programs ranging manufacturing, IT services, wireless strategy. Pioneered vision implementation new IT financial analysis internal project tracking process four large IT departments including Business Communication Services IT, Manufacturing IT, Services IT. Managed projects varying levels complexity identified mitigated potential risks; developed requirements, managed change control, tracked schedules cost performance ensuring project activities aligned business objectives. Early Career: Manager Planning Analysis, Phone Global Corporation. Experience Jan 2007 Jan 2010 Company Name － City State Led multi-functional technology teams key contributor mentor PMO office 80 resources; managed development innovative software systems applications. Directed services, resources, project plans major scalable enterprise solutions supporting $1.2-billion unique ability drive transformational change business technology leadership roles. Provided business analysis projects $150-million included requirements, success criteria, milestones, Key Performance indicators (KPIs), Work Breakdown Structures. DIRECTOR OF FINANCE Jan 2011 Current Company Name － City State PMO Start-Up Contract Management PMO Management Trusted Financial Executive CFO- CIO-level responsibilities; adds transparency IT financial operations adapting financial strategy organizational goals. Program Manager IT projects--manage workloads, define deliverables, hire mentor resources, conduct performance reviews, ensure compliance established PMO processes. Direct business forecasting financial analysis activities identify opportunities risks along action plans ensure attainment financial goals. Spearheaded development first-ever Program Management Office; defined project management processes, including related requirements management, change control, user acceptance testing. Captured 60% savings projects costs five months--reengineered project plan renegotiated contracts new vendors; enhanced quality assurance maintained timelines. Reengineered vendor policy enhance quality assurance identify risks issues earlier stages project; manage contracts IT vendors including website development, hosting, IT operations, IT applications development. VP Jan 2010 Jan 2012 Company Name － City State Off-Shore Project Management Multimillion-Dollar Budgets Global PMO Staff Top-performing Program Manager consistently sought reengineer troubled projects. Managed PMO staff matrix reporting structure consisting 44 Global Project Managers department budget $15-million. Managed projects, budgets, strategic analysis programs. Prescribed solutions provided quick ROI maximum revenue productivity, service optimization, system flexibility. Directed programs 70 infrastructure application projects--implemented vendor financial strategies improved project planning reduced costs 60% five months. Education Master Business Administration Business Economics/Finance State University － City State Business Economics/Finance Bachelor Science Finance/Accounting Hoboken State University － City State Finance/Accounting Skills Budgets, budget, business analysis, contracts, Contract Management, Financial, forecasting financial, financial operations, functional, leadership, mentor, Office, enterprise, optimization, organizational, performance reviews, processes, Program Management, Project Management, project planning, project plans, quality assurance, quick, reporting, strategy, strategic analysis, unique, website development

FINANCE

WEBSITE DESIGNER Summary Software developer well-versed entire workflow developing implementing websites, including: consulting customer, designing mock-ups, programming site, incorporating customer feedback. Skills Visual Studio.Net ASP, ASP.Net MVC 4.0 Visual Basic.Net C# Microsoft SQL Server, SQL, Stored Procedures TFS (Team Foundation Server) HTML5, CSS3 Javascript, JQuery AngularJS LINQ PHP, mySQL Adobe Design Suite Agile Software Development Methodology Accomplishments JCH Digital Designs Portfolio, lists number client sites: http://www.cocs.com/jchdesigns/portfolio.htm. Experience Website Designer 12/2016 Current Company Name － City State Currently working freelancer redesign websites clients customers. The process involved working client stages development:. Discussed requirements, documentation, business needs regarding design site. Created mockups get client approval starting coding. Worked client throughout testing stages make sure happy. Delivered final website within client's budget quoted timeframe. Used: C#, ASP.Net, HTML5, CSS3, Javascript, JQuery, mySQL, Adobe Design Suite. Senior Software Developer 07/2016 11/2016 Company Name － City State Contracted Fiserv assigned Velocity Loan Software Migration project involved upgrading credit union clients version 2 3. This involved taking client's XSLT XML files transforming custom mapping software LUXML files, processed Velocity software. Our team reduced number hours took migrate client 62.5%, 800 hours, 500 hours. Worked lead developer create testing review processes ensure version 3 mapping files contained data calculations version 2 mapping files. Helped develop unit testing software ensure LUXML files fully tested delivering client. Supervised reviewed work 3 offshore developers India. Used: XML, XSLT, Visual Basic, SQL Server, TFS, JIRA. Support Engineer Tier III 02/2016 04/2016 Company Name － City State Contracted Abila, company provides accounting membership-management software non-profit associations. Investigated resolved tickets escalated Tier II engineers. Helped resolve maintenance tickets queue resulted improved metrics department faster issue-resolution time customers. Used C#, Visual Studio 2014, SQL Server 2012, TFS, Agile development, .NET Framework 4.5. Lead Software Developer 12/2014 02/2016 Company Name － City State A company creates digital models clients use artwork, animation, projects, well designs develops websites. Supervised led team developers number projects. This included guiding mentoring junior developers helping improve skills. Worked project manager project involved creating model soccer player client. This included going back forth client model-maker refine model needed. Created, redesigned, cleaned websites number clients, using C#, ASP.Net, AngularJS, PHP. Created digital models hospital interior medical equipment company. This involved phone meetings client create list requirements passed model-maker. Software Developer 08/2014 12/2014 Company Name － City State Assigned Bank America's CaseCura application, gathers evidence documents use legal cases. Created new user interface (UI) designs replacing obsolete pages data-bound dynamic grid web controls. This improved user experience, led happier users. Led design documentation sessions get user feedback every step design process. This helped team determine best course action new feature requests let users involved decision-making process. Led user-acceptance review meetings code changes complete. This ensured code met user's specifications code put production. Participated daily scrum meetings make sure software development schedule. Used: C#, MVC, TFS, .NET Framework 4.5, JIRA ticket tracking, SQL Server, Agile development methodologies. Software Developer 10/2013 02/2014 Company Name － City State Contracted AgriLogic, crop-insurance company. Assigned AgAdvantage Legacy application, processed crop insurance policies. Also investigated determined best course action maintenance tickets received business analysts. Worked closely business analysts QA team ensure code followed company's standards. Was instrumental reducing number maintenance tickets queue: I started October, around 50 tickets; February, managed reduce number 3 4 day. Participated weekly "Lunch Learn" meetings developers would discuss current issue brainstorm solve it. Used VB.Net, Visual Studio 2012, MVC, SQL Server, Atlassian JIRA (source code repository), .NET Framework 4.5. Programmer Analyst 02/2013 09/2013 Company Name － City State FBC Mortgage Orlando based mortgage company. Responsible creating web-based applications help increase productivity different departments, including:. Created web-based reports underwriters better help determine loans customers needed immediate attention. Created console-based application legal/ compliance department alert loans could considered high-risk could take appropriate action. Created web-based reports CFO analyzed credit scores debt-to-income ratio loan applications could determine financial risk loans. Maintained upgraded existing web-based reports based feedback loan openers, loan officers, loan processors. Helped create develop Customer Mortgage Application, let customers apply mortgage online. I designed graphics layout, worked rest team connect UI business layer code. Helped mentor assist junior-level developers coding design issues. Used: Visual Studio 2012, ASP.Net, C#, MVC, Javascript, jQuery, Entity Framework 5, TFS (Team Foundation Server), Adobe Photoshop, web forms, SQL Server. Lead Software Developer 09/2004 02/2013 Company Name － City State A company creates digital models clients use artwork, animation, projects, well designs develops websites. Supervised led team developers number projects. This included guiding mentoring junior developers helping improve skills. Consulted developed websites clients, using HTML ASP, C#, well mySQL database access. Managed team vendors created digital models products sale Vanishing Point website. I designed, created, programmed Vanishing Point website scratch, using ASP mySQL, includes marketplace purchase download products, image gallery, sales report pages vendors. Software Developer 02/2002 09/2004 Company Name － City State Contracted AT&T Orlando, FL member development team upgraded, maintained, monitored Remittance Resolution System (RRS)- system processed 8.7 million records $4.2 billion customer payments refunds (2002 data). My specific responsibilities included: Monitored daily reports make sure accurately reflected payments processed system. Upgraded reports needed, based user feedback requests. Used VB 6, Windows NT, SQL Server 7, Crystal Reports 8.5. Re-designed re-architected RRS trouble-ticket database system upgrade Microsoft Access file completely new ASP/ web based application SQL Server database backend. I also assigned task adding additional features, all-new interface (including new graphics all-new layout), new security (users would login), user auditing (tracking updated information), additional reports, additional fields (to accommodate Sarbanes-Oxley code-change regulations) consolidate numerous systems one database. Used ASP, HTML, SQL Server 2000. Hosted hour-long panel discussion history development video games digital artwork MegaCon 2015 (April 2015). Around 250 people attended, people standing side rear walls. I've using Adobe Suite tools since 1999. I'm comfortable graphic design I coding I wear multiple hats part development team. Education Training B.A 1995 University Maryland － City State Skills .NET, ASP.Net, VB.Net, Visual Basic.Net, accounting, Adobe Suite, Adobe, Adobe Photoshop, Agile, animation, ASP, auditing, budget, credit, Crystal Reports 8.5, CSS3, client, clients, database, decision-making, documentation, XML, features, financial, forms, forth, graphic design, graphics, HTML, HTML5, PHP, image, insurance, Javascript, JQuery, layout, legal, legal/ compliance, meetings, mentor, mentoring, access, Microsoft Access, C#, SQL Server 2000, SQL Server 7, Windows NT, Migration, MVC 4.0, MVC, mySQL, developer, policies, design process, processes, processors, profit, coding, QA, sales, Sarbanes-Oxley, scrum, Software Development, testing software, Microsoft SQL Server, SQL, SQL Server, phone, upgrading, upgrade, user interface, video, Visual Basic, VB 6, Visual Studio, website, websites, XSLT

DESIGNER

THEATER ARTS TEACHER PROGRAM DIRECTOR Summary Passionate dedicated Theater Arts Teacher expertise secondary curriculum development, classroom management, relationship building, continued professional development management successful Theater Arts program six years. Highlights Valid Current Teaching Certification Texas Strong communication skills Talented public speaker Talented mediator Self-motivated Results-oriented Accomplishments Dallas Theater Center Project Discovery Partner Grant Recipient Local School Council Committee Member Freshman Class Sponsor High School U.I.L. One Act Play Director Middle School U.I.L. One Act Play Director U.I.L. Theatrical Design Sponsor Coach U.I.L. Young Film Makers Sponsor U.I.L. Prose Poetry Judge U.I.L. Young Film Makers Judge Texas Educational Theatre Association Member Teacher Month Partner Student Council activities Emergency Relocation Team Member Drama Club Sponsor Musical Theater Productions Booster Club Member Junior Class Prom Sponsor Experience Theater Arts Teacher Program Director August 2008 Current Company Name － City State Theater Arts 1-4, Technical Theater Theater Arts Production grades 9-12. U.I.L.One Act Play Director U.I.L. Film Festival Contest Sponsor Judge Direct Fall Play Production Musical Maintain professional student memberships, auditions, travel workshops Drama Club Sponsor Maintain Drama Club Activity Funds club activities Account Management Supervisor Theater Arts Co-Sponsor Continue Professional Developmental Courses Administrate Eustace High School Facebook EHS Theater Arts Twitter pages Draft publish Eustace ISD "The Yard" Theater Arts Secondary English III TAAS Language Arts Teacher July 2000 August 2002 Company Name － City State Secondary English Literature; TAAS Language Arts 9th-11th Preparatory Remediation TAAS Language Arts Tutoring TAAS Testing Administrator Set communicated ground rules classroom based respect personal responsibility. Scheduled held parent-teacher conferences keep parents up-to-date children's academic performance. Mentored counseled students adjustment academic problems. Created lesson plans accordance state curriculum school-wide curriculum standards. Established positive relationships students, parents, colleagues administrators. Coached students reviewed test material preparation Texas state-wide standardized tests. Integrated technology curriculum develop students' word processing research skills. Secondary English III Theater Arts I Teacher June 1998 July 2000 Company Name － City State English III Beginning Theater Arts Teacher grades 9-12. CO-Sponsored Thespians Children's Show Production Director English Department textbook adoption Secondary Student Teacher January 1998 April 1998 Company Name － City State Secondary Student Teacher Theater Arts I English.III Classroom management Co-director class plays Assisted UIL one act play competition Acting Creative Dramatics Theater Teacher October 1997 January 1998 Company Name － City State Teaching Artist: Acting III Musical Theater. Implemented lesson plans creative dramatic projects, singing, dancing, voice. Conducted activities, instructed small groups, provided whole class instruction. Leader group performances exercises. Acting Teacher June 1997 August 1997 Company Name － City State Elementary Creative Dramatics teaching artist Children's Courtyard Daycare Centers. Children's Summer Plays Whole class instruction lead group performances exercises. Secondary Teaching Residency January 1997 May 1997 Company Name － City State Mentor Speech English students Instruction small groups, whole class instruction General Grading Rubrics Assessment Secondary Teaching Internship January 1997 May 1997 Company Name － City State One one instruction, instructing small groups, providing whole class instruction. Education Bachelor Arts Theater Arts Theater Arts 1998 University Texas Arlington － City State US GPA: GPA: 3.74 Theater Arts GPA: 3.74 Associate Arts Liberal Arts 1995 Tarrant County Community College － City State US GPA 3.83 Phi Theta Kappa Member, P HI TAU Chapter Honor Graduate Liberal Arts Mabank High School － City State US National Honor Society Top 15 Student Council Officer Member Drill Team Dance Team Key Club Member Key Speaker President Business Office Professionals French Club Latin Club Orvil Pirtle Memorial Scholarship Rotary Club Athens, Texas TVCC Social Sciences Scholarship Work Study Program: Social Sciences Division Department Chairman Skills Team Building Program Development Management Goal Setting Implementation

ARTS

ACCOUNTANT Summary To pursue excellence dynamic business world obtaining placement allowing perform environment honesty, sincerity positive attitude would valued. I would like take challenging job nourish qualification expertise experience within reputed organization enhance performance. Flexible [Job Title] adapts seamlessly constantly evolving accounting processes technologies. Flexible [Job Title] adapts seamlessly constantly evolving accounting processes technologies. Highlights Dos Windows 9.x XP, MS Office, Oracle, Tally, Adobe Photoshop Adobe Illustrator, Pagemaker, 3d Inifnative, Audio Editing, Video Editing Macro Media Director, Oracle 8I, Developer 2000. Account reconciliations Accomplishments Enter outstanding achievements show go beyond basic job expectations. See Examples General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Experience October 2011 August 2015 Company Name City State Accountant Prepared monthly annual expense forecasts, including necessary recommended action required manage costs achieve budget. Performed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software. Responsible ensure receivables timely collected, Participate preparation Monthly Management reports, Stock taking, monthly, quarterly yearly running reports inventory control analysis, Inspection follow warehouse stock movement. Review taxation documents applications clients, Preparing cost analysis variance reports, supporting management cost modeling overhead cost allocation, Processing final payment suppliers staff. Assisting management Budget preparation, Checking proper documentation payment disbursement. Reconciliation Bank Statements, staff account supplier accounts, Financial ratios analysis report same, Making MIS report CFO senior Management, Coordinating departments financial management. January 2009 September 2011 Company Name City State Accountant Reviewed accountantÆs book entries ensure accuracy G/L. Responsible ensure receivables timely collected, Participate preparation Monthly Management reports, Stock taking, monthly, quarterly yearly running reports inventory control analysis, Inspection follow warehouse stock movement. Preparing cost analysis variance reports, supporting management cost modeling overhead cost allocation, Maintaining staff accounts processing staff salary, leave, final settlement timely manner checking documents auditing same. Processing final payment suppliers staff, Processing review tax documents, Assisting management Budget preparation, Checking proper documentation payment disbursement, Liaising HR suppliers payroll disbursement. Reconciliation Bank Statements, staff account supplier accounts, Financial ratios analysis report same, Giving guidance support general staff payroll finance, Making MIS report CFO senior Management, Coordinating departments financial management. Aug'07- Dec'08 Auto1 (Al-Ghannam Auto World Co. WLL), Kuwait Accountant: Responsible ensure liabilities paid time receivables timely collected, Participate preparation Monthly Management reports, Maintaining accounts daily basis, Stock taking inventory report well warehouse inspection, Preparing disbursing salary leave staff checking proper documentation, Reconciliation Bank Statements, MIS report senior management. April 2006 May 2007 Company Name City State Accountant Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions. Responsible payable paid time receivables timely collected, Ensures Co. policies related payments, contracts completely followed. Preparing payroll staff, Preparation Financial Statements. October 2001 March 2006 Company Name City State Account Assistant Performed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software. Maintaining Accounts daily basis finalization, Follow Accounts receivables daily reporting Management, Preparation Inventory Reports, Sales Invoices Purchase Invoices accounting Vouchers debit credit. Sep' 2K- Sep'01 Digital Vish Computers, Udaipur (Raj.) India. Maintaining Cash books Journal book reconciliation bank accounts, Preparation Cash Vouchers handle petty cash, Daily routine banking works etc. Education 2006 Vidyasagar University City State India MBA Finance Finance 2000 Mohan Lal Sukhadia University City State India Select... Skills 3d, accounting, Accountant, Accounts receivables, Adobe Illustrator, Adobe Photoshop, Pagemaker, Audio Editing, auditing, banking, book, Budget preparation, contracts, cost analysis, credit, clients, debit, Dec, documentation, Dos, senior Management, finance, Financial, financial management, Preparation Financial Statements, HR, Inspection, Inventory, inventory control, Macro Media Director, MS Office, 2K, Windows 9.x, works, MIS, modeling, Developer 2000, Oracle 8I, Oracle, payroll, policies, reporting, Sales, tax, Video Editing Affiliations Enter professional organizations involved in. See Examples

ACCOUNTANT

SALES ASSOCIATE Summary Assertive, outgoing professional ability work independently handle simultaneous projects. A dependable worker skilled problem solving, troubleshooting, great customer service computer skills. My computer skills include Microsoft Office/Internet search engines complete medical terminology pharmacology verification. Inside sales department successfully managing multiple sales associates. Accurate efficient orders. Maintained filing inside sales office. Highlights Self-directed Excellent communication skills Resourceful Time management Invoice processing Advanced clerical knowledge Pleasant demeanor Understands grammar Experience Sales Associate 01/2005 01/2012 Company Name City State Responsible booking appointments, marketing plan providing solutions healthcare Sales Consultant 11/1996 10/2004 Company Name City State Responsible booking appointments, creating relationships clients delivering products healthcare market Sales Department/Data Entry 10/1992 07/1994 Company Name City State Provided data entry invoicing, quoting general sales reports multiple sales representatives, filing sales department. Travel Agent 08/1990 09/1992 Company Name City State Responsible booking airline, hotel, car rental leisure. Education Medical Transcription 2013 At-Home-Professions City USA Associate Arts 1985 St. Gregory's College City State USA Executive Secretary Oklahoma State University City State USA

SALES

BUSINESS BANKING SPECIALIST Summary Over 9 years experience supervising cross-functional sales teams, complex employee training, strategic account management, executive level collaboration, creating customer-centric programs. Facilitating Training -- trained 600 employees quarterly annually sales conflict management. Project Management -- directed sales operations, training, marketing 100 events per year. Business Sales -- exceeded 794% business sales goals closing $1.2 Million product sales surpassed 400% annual sales goals due innovative customer engagement less 35 days. Tech Startups -- 8 years consulting managing tech/startup businesses, converting client liabilities assets, designing customer-centric engagement programs facilitating employee engagement. Professional Development -- tactical approach innovative teambuilding, in-depth understanding cultivating long-term business partnerships, motivational speaking. Core Qualifications Empowering Motivational Public Speaker Microsoft Suite Proficient (Outlook, Excel, Publisher, Power Point, Word, etc.) Google Suite (Analytics, Docs, Calendar, Gmail, etc.) Deploying Executing Scalable Training Programs Strategic Client-Facing Engagement Dynamic Sales Presenter High Energy Facilitator Complex Account Management Multi-Project Management fast-paced environments Innovative Professional Development Collaborative/Team Leader Professional Experience Business Banking Specialist June 2014 Current Company Name － City State Exceeded 794% quarterly business sales goals, $1.2 Million products, $40,000 per day proxy 35 days. Facilitate international business presentations merchant services, payroll services, tech products daily. Deploy original sales training programs identify KPI's marketing trends junior senior executives. Train diverse business sales channels adaptable facilitation styles charismatic energy high impact. Coach employees quarterly cross-selling business products, sales strategies, cross-customer engagement. Manage develop budget reconciliations diverse startups exceed business revenue goals low budgets. Personal Banker July 2013 June 2014 Company Name － City State Cultivate long-term business partnerships upholding banking policies providing elite customer service senior level executives worldwide. Manage high value client accounts; efficiently resolve high complexity issues, analytical problem solving. Extensive regional/global coordination international clients collaboration diverse executive level teams. Closed 500K business loans, automobile loans, lines credit, insurance products per quarter. Execute design customer-centric engagement metrics assess daily, weekly, monthly impact. Office Marketing Manager June 2013 Current Company Name － City State Supervise sales team training programs: new hire orientations, onboarding training classes, staffing, payroll. Design customer-centric training curriculums, career development programs, direct marketing strategies. Direct multi-level events developmental training limited customer service training, business sales, event planning, conflict management, KPI's/trends, promotional media events. Executed measurable social media outreach networking events exceeded 20% sales targets. Residential Communities Coordinator January 2011 June 2013 Company Name － City State Directed sales training, customer service, marketing 100 events per year accessible 76,000 students. Facilitated designed scalable programs train 600 employees annually sales, conflict management, customer service, crisis response, business development, cultural competency. Supervised, evaluated, extensively coached 13 cross-functional employees served residential programmers, community leaders, engagement specialists fast-paced environments. Managed four high-rise properties residential teams overseeing 1,500 occupants including supervision emergency response staff, budget reconciliations, project management, payroll. Assistant Community Director July 2010 January 2011 Company Name － City State Supervised 50 cross-functional employees overseeing 1,800 residents 7 high-rise residential properties. Managed employee training programs curriculum content emergency response staff residential teams adherence federal/state laws, university HR rules, hospitality regulations. Exceeded performance expectations increased responsibilities resulting promotion within 6 months. Assistant Hall Director July 2008 May 2010 Company Name － City State Directly supervised 12 resident advisors, 34 desk staff, 20 community volunteers fast-paced environments. Trained instructed 150 employees sales, customer service, project management, conflict management, human resource services, intercultural competency, security procedures. Oversaw two large high-rise properties, 1,500 residents, 2 front offices, facility budgets, payroll. Executed strategic recruitment campaigns facilitated interview selection process 40 employees. Awarded "Program Year" directing Dance Haiti benefit concert fundraising $20,000. Public Relations Specialist August 2006 May 2007 Company Name － City State Supervised cross-customer engagement curriculums Palouse Food Project oversaw marketing outreach, employee training programs, interns, volunteers. Directed executed radio commercials advertisements specific community development, health education, hunger related issues. Tutored children autism required innovative approach assess student's individual academic needs using patience, sensitivity, compassion, performance art. Assistant Warehouse Manager May 2005 July 2006 Company Name － City State Managed warehouse recruitment, interviews, schedules, customer satisfactions surveys, employee recognition efforts. Trained instructed new sales associates employees diverse customer service etiquette increased store revenue 30%. Oversaw inventory shipments provide consistent warehouse organization enhanced duties responsibilities sales associates. Education Training Bachelor Liberal Arts Sociology Dance Washington State University Social Sciences Wells Fargo Bank N.A － City State Business Personal Banker Academy Entrepreneurship Business S.A.F.E. Registered Financial Banker Sociology Dance Skills academic, Account Management, advertisements, approach, art, banking, budgets, budget, business development, Coach, conflict management, content, credit, Client, clients, customer service, customer service training, direct marketing, directing, event planning, fast, Financial, functional, fundraising, human resource, HR, insurance, international business, inventory, Team Leader, marketing, Excel, Microsoft Suite, Outlook, Power Point, Publisher, Word, networking, payroll, policies, Presenter, presentations, problem solving, Project Management, promotion, proxy, Public Speaker, radio, recruitment, selling, Sales, sales training, staffing, Strategic, supervision, employee training, Training Programs

BANKING

SALES Career Overview During course career IT Professional, I developed varied set I.T. business related skills. I hold expert knowledge applying technology business processes resulting cost effective efficient enterprise. My accomplishments major player successful pioneering implementation "Paperless Office" 33 local Virginia agencies, created paradigm shift culture agencies currently business. The experience road warrior leading day day "hands on" training user afforded "real life" work experience invaluable insight user training needs, challenges, acceptance buy-in. The knowledge I gained users resulted successful problem solving, change management implementation outcomes enterprise management systems. This kind knowledge experience cannot gained classroom white paper. I strong ability quickly capture business rules, policies, procedures, workflow issues, functional requirements resolve client technical roadblocks hindering successful implementation. I maintain reputation improving work environment via technology delivering solution surpasses client expectations. Strong analytical skills used business requirements analysis variety industries. Keen problem solving skills allowing rapid assimilation resolution complex problems. Ability anticipate issues, think proactive, use critical thinking skills plan stakeholder elicitation sessions. Ability quickly scope training implementation requirements project. Able excel fast-paced environments, aggressive project timeliness. Excellent problem analysis, troubleshooting, resolution skills. Quick identify weak links enterprise implementation ability effectively find solutions. Planning Extensive team management experience covering large small projects. Articulation concerns technology project planning senior management, including impact, readiness, buy-in related human factors. Familiar general project management practices, including use project management software/tools. Demonstrates good organizational delegation skills efficient, effective management one's other's time. Communications Skilled building strong relationships project stake-holders. Ability market project successfully obtain Stakeholder user buy-in. Experienced presentation skills. Works well people. Knows listen, inspire, motivate, collaborate, hold accountable, necessary. Excellent written oral communication skills ability communicate appropriately business technical situations levels matrix organizations. Articulation complex issues technology project planning senior management, including technology impact, human factors. Testing Working knowledge industry standard software testing methodologies, tools, processes, /practices. Training Results-driven, team-oriented posses personable demeanor positive attitude. Professional, well organized ability present training diverse population. Self-motivated, directed, devoted. Ability taking new theories concepts well responsibilities. Experience statewide travel. Strong ability recognize accommodate various user training levels challenges. Quickly learn new software software training tools. Highly effective scoping overall training needs needed resources enterprise projects. Experience handling technical issues arise training sessions. Experience technical writing coursework, presentations, user manuals. Technical support professional IT background. Enjoys troubleshooting find solutions difficult training projects, workflow technical issues. Qualifications Windows2000, Windows XP, Windows Vista, Linux, Macintosh. Microsoft Business Tools: MS Word Excel PowerPoint Visio Camtasia Smart-draw Snag It Requisite Pro Windows NT, 2000, XP, Vista, Windows 7, 8, 8.1 Mac PC Apple I Works SharePoint Proficient AVG, Printers, PC Security systems MS Office proficiency Accomplished mobile devices Patient diligent Troubleshooting proficiency Technical Skills Skills Experience Total Years Last Used Communication Skills, Exceptional listener communicator effectively conveys information verbally writing. 40 today Computer/Technical Literacy Computer-literate performer extensive software proficiency covering wide variety applications. 40 today Analytical/Research Skills, Flexible team player thrives environments requiring ability effectively prioritize juggle multiple concurrent projects. 40 today Flexibility/Adaptability/Managing Multiple tasks Flexible team player thrives environments requiring ability effectively prioritize juggle multiple concurrent projects. 40 today Interpersonal Abilities. Proven relationship-builder interpersonal skills. 40 today Leadership/Management Skills. Goal-driven leader maintains productive climate confidently motivates, mobilizes, coaches employees meet high performance standards. 40 today Multicultural Sensitivity/Awareness. Personable professional whose strengths include cultural sensitivity ability build rapport diverse workforce multicultural settings. 40 today Planning/Organizing. Results-driven achiever exemplary planning organizational skills, along high degree detail orientation. 40 today Problem-Solving/Reasoning/Creativity. Innovative problem-solver generate workable solutions resolve complaints. 40 today Teamwork Resourceful team player excels building trusting relationships customers colleagues. 40 today Accomplishments My accomplishments major player successful pioneering implementation "Paperless Office" 33 local Virginia agencies, created paradigm shift culture VDSS DSS agencies currently business. Suggested business solution make policy procedure change versus IT development solution proved result estimated $1 million (1,000.000.00) savings State VDSS IT department. Work Experience June 2011 Current Company Name City State Sales March 2013 August 2013 Company Name City State Training Consultant/Business Analyst Developed DW refresher course new user curriculum. Developed new versions DW training user manuals. Served liaison user, administrator, developers program managers, suggesting improvements existing functionality. Recognized need improvements VDSS DW's routine training techniques Communicated need update training resources use curriculum development software (Articulate). Used Microsoft Business Office Suite products Snag It, Conducted training Data Warehouse state local administrators. January 2008 June 2008 Company Name City State Training Consultant/Business Analyst Identified documented functional requirements implementation enterprise system incorporated HR, E-Finance, E-Pharmacy, Crisis, Case Management Reporting. Developed user readiness surveys, business process models, vendor selection guide training implementation plan beyond assigned project's Statement Work. Supported RFP development process. Liaison software vendors stakeholder. January 2006 January 2008 Company Name City State Training Consultant/Business Analyst Project Lead Trainer ChildWins (electronic case management project). Successfully directed aspects training well solely trained complex 13 system search application (SPIDeR) approximately 3000 local state staff resulting approximately 85% increase use SPIDeR application. Trained Data Warehouse statewide, (a complex reporting statistical application), resulting approximately 80% increase application usage. Suggested business solution make policy procedure change versus IT development solution proved result estimated $1 million (1,000.000.00) savings State VDSS IT department. Reduced training expenses effectively reducing standard training travel staff 2 trainers 1, meeting VDSS training goals standards. Developed DW curriculum several versions accommodate User needs. Developed updated multiple versions DW training user manuals. Represented State VDSS serving various local committees. Served liaison user, administrator, developers program managers, suggesting improvements existing functionality training techniques. Suggested updated training resources use curriculum development software (Articulate). Used excelled technical writing skills using Microsoft Business Office Suite products, Camtasia, Snag It, Supported SIT UAT testing state applications. Conducted training SPIDeR Data Warehouse state local administrators, VDSS Help Desk program managers classroom, individual onsite settings. Identified scheduled training locations, environment timeframe facilitate successful sessions. Classroom training developed accommodate self-guided training posting VDSS training website. Conducted "Train Trainer" sessions statewide supporting "super user" concept. Lead "Super User" workgroups training software, hardware installs, troubleshooting, detailed application knowledge, handling business intelligence rules transition state multiple search application. SPIDeR). Conducted workshops topics "Train Trainer" "Super Users" DSS staff. January 2006 January 2008 Company Name City State Training Consultant/Business Analyst Installation Electronic Filing System Reporting software, scanners, printers. Developed training materials IT operator manuals. Trained 200 employees independently. Facilitated focus groups consisting 15 staff members. Analyzed agency's business processes, documenting requirements workflow preparation installation training. Collaborated various project stake-holders. January 2001 January 2006 Company Name City State Training Director/Business Consultant Lead business workflow consultant. Director Training 8 traveling trainers, managing technical non-technical training projects. Developed coursework various learning environments include classroom, individual, onsite. Managed day day training needs 33 local DSS agencies 8 traveling EZ-Filer trainers. Developed various versions User's manual accommodate multiple versions EZ-Filer software. Utilized various training techniques accommodate various user learning levels, medically physically challenged users. Road Warrior, 100% travel Major contributor development Long Term Care, Auxiliary Grant State Local Hospitalization applications Conceived modeled following software functions EZ-Filer product; Reporting, Case To Do List, Worker Tasks, Case Summary, making product competitive functional. Install hardware PC's, Scanners, printers, Signature pads, Assisted company's marketing events Trained Voice Recognition software, Dragon Naturally Speaking 7.0. Expertise interpreting Local, State Federal program policies. Workflow specialist, created business process Medicaid "Smart Card" concept. Maintained inventory control technical non-technical supplies Ez-Filer training staff. Education Training 12 Buckingham County High School City State USA High School Diploma Business Skills Business intelligence, Business process, Business solution, Project concept Project Success Curriculum development, Excellent customer service, Data Warehouse, Functional,

SALES

NEW BUSINESS DEVELOPMENT MANAGER Summary BUSINESS LEADER SALES MANAGER Collaborative Management Business Strategy New Business Development An accomplished leader strong background complex, high-volume revenue business operations. A proven passion customer service operational excellence, demonstrated extreme dedication commitment job duties responsibilities. Drives positive financial operational performance completion utilizing cross functional team deliver objectives satisfaction customers. Highlights New customer acquisition Trade shows Account management Special events planning Articulate public speaker Direct mail campaigns Stakeholder relations Accomplishments South Chamber Ambassador Month CAS Certification Promotional Products Industry Certified Tourism Ambassador Oklahoma Promoted Account Manager New Business Development nine months employment. Experience 02/2014 Current NEW BUSINESS DEVELOPMENT MANAGER Company Name － City State Sell market promotional products current prospective customers. Bring new business accounts inside sales team follow build foundation new customer sales. Selected accomplishments: Provide consultation services customers help plan marketing strategy. Utilize promotional products, printing, direct mail email marketing achieve 50% increase sales 2014 2015. Forged long-lasting relationships community, suppliers nearby retailers. Increased store associate involvement. Log sales orders 2 different software programs. Accurately upload customer details select inventory quantity delivery date orders. Regularly meet suppliers determine products high demand. Champion execution Lootfest, promotional products tradeshow drew crowd 300+ people. Host 2 lunch learns create positive image business. Train, educate mentor sales representatives, acting technical product expert new existing promotional products. Directly increase sales $10,000 monthly. 06/2010 01/2014 Company Name － City State Marketed sold promotional products customers. Liaised senior management customer locations determine overall business strategy well sales marketing goals objectives. Selected accomplishments: Placed correct products customer locations based interview responses. Closely monitored success failure products constantly reconfigure strategy product offerings. Increased department sales average 10% year. Aggressively targeted new customers generated new revenue streams exciting presentations strategies. Creatively designed marketing programs department, specific targeted demographic. Assisted sales associates obtaining average 10 new accounts month. Maintained cleanliness overall design showroom, rotating product offerings showcase new products. Optimized product placement drive new interest products 30%. 09/2006 06/2010 INSIDE SALES MANAGER Company Name － City State Driving force inside sales department, directing new accounts towards qualified inside salespeople. Effectively trained, on-boarded mentored sales associates ensure continued success. Selected accomplishments: Managed 95% graphic work submitted sales department. Provided critical input graphic design based customer's profile demographic audience. Ran reports analyze sales performance raw data. Compiled information reports senior management. Adjusted sales strategy steadily increase sales 20% quarterly. Delivered projects time within specified budget. Continually searched cost time savings met exceeded expectations project. Drafted new policies procedures sales department new account acquisition department. Education ROSE STATE COLLEGE － City State Taken Business Marketing Classes Associate Arts Advertising Public Relations WICHITA STATE UNIVERSITY － City State Advertising Public Relations CAS Certification PPAI Industry Specific Program Business, Marketing Sales (November 2015) .continued. Skills budget, business strategy, consultation, Customer Relationship Management, delivery, direct mail, directing, Driving, email, senior management, Forecasting, graphic design, graphic, image, inside sales, inventory, Marketing Strategy, marketing, market, Marketing Sales, mentor, New Business Development, Optimization, policies, presentations, Sales, strategy

BUSINESS-DEVELOPMENT