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STAFF ACCOUNTANT Summary EXPERIENCED ACCOUNTANT 15 years accounting financial analysis experience. Expertise budgeting economic analysis, financial reporting, resource analysis/optimization. Solid record performance managing analytical studies, key initiatives, high-profile performance improvement projects. Technical expert analyst complex program issues. Solid critical thinking, problem-solving, research liaison skills. Recognized outstanding communication skills, flexibility, keen political savvy, sense humor, leadership abilities. AREAS OF EXPERTISE: Accounting; financial analysis; program evaluation management; strategic operations planning streamlining; operations management; workforce analysis manpower planning; operational, financial, compliance auditing; profit/revenue analysis; internal control reviews; process improvement simplification; team project leadership; quantitative/qualitative analysis; risk feasibility assessment management; database management; statistical analysis; technical, regulatory best practices research; Skills Lawson, Invision, QuickBooks, MS Word, Excel, PowerPoint, Lotus Notes, Meditech Experience 01/2001 02/2011 STAFF ACCOUNTANT Company Name － City 40 hours/week, ANALYZED FINANCIAL REPORTS AND PROGRAMS TO RESOLVE PROBLEMS. Formatted prepare internal financial reports various entities. Monitored researched significant revenue budget variances, including actual costs versus budgeted costs, recommending alternative courses action. Resolved complex issues involving multiple aspects financial management. Reviewed policies principles plan develop financial controls made changes additions cost allocation codes. ANALYZED AND RECONCILED A VARIETY OF ACCOUNTS AND TRANSACTIONS: Monitored, reconciled, researched, analyzed quickly responded inquiries balance sheet accounts. Updated monthly schedules fixed assets presented findings senior management. Reconciled payroll tax withholdings processing. Prepared monthly journal entries record fixed asset activity maintained construction progress accounts. Assisted researching resolving variances reports. Provided financial statements prepared reports statements. ADVISED SENIOR MANAGEMENT financial-related issues based technical expertise. Identified challenges determine appropriate corrective action. RECOMMENDED PROCESS IMPROVEMENTS continually researching, analyzing monitoring internal controls, financial systems, accounting practices. Recommended new processes improve efficiency accuracy fund execution, monitoring, control, account maintenance. ATTENTION TO DETAIL: PREPARED, RECONCILED AND SUBMITTED TRANSACTIONS: Tracked, updated, reconciled, managed Lawson fixed asset accounting system. Reconciled physical inventories Lawson fixed asset system. Performed monthly reconciliation fixed assets general ledger. Various monthly account reconciliations. Completed regular audits financial controls. Ensured information recorded submitted current accurate. Prepared audit schedule independent external auditors including support documentation. PREPARED CLEAR, CONCISE PRESENTATIONS AND REPORTS based financial analyses audits. Effectively expressed complex, highly technical information understandable concepts ideas management. Generated monthly reports departmental financial reports. Developed talking points, summaries, briefings, reports, data analyses, budget projections, correspondence. Drafted edited documents reviewed content accuracy. DEVELOPED AND MAINTAINED COLLABORATIVE RELATIONSHIPS internal external customers negotiated solutions meet organizational goals objectives. Partnered team members establish streamlined financial business strategies. Served point contact central business office White Marsh, Maryland resolving issues providing guidance relative financial problems. Worked departments ensure expenses accurately recorded accruals purchase order analysis. KEY ACCOMPLISHMENTS: Implemented computerized capital budget review system Lotus Notes email system. Worked closely Washington Hospital Center's management financial accounting systems department. As result, computerized version efficient effective Washington Hospital Center's capital budget review eliminated lost misplaced paperwork. Worked continuous Xerox copier project monthly basis two years successfully identified 200 cost centers Washington Hospital Center. The project identified zero usage copiers. Prepared Excel spreadsheet tracking system cost centers meter usage, previous monthly billing, name cost center name, number, contact personnel, Xerox copier model serial numbers provided WHC's Xerox management. This project resulting information prevented Xerox Corporation double billing Washington Hospital Center non-operational machines prepared journal entries reflect changes. Worked closely various departments design construction, Biomed, finance close work progress accounts. Researched, reconciled analyzed 250 construction progress project accounts utilizing Lawson fixed asset management system Excel spreadsheets. Reviewed support documentation, contracts, hospital's standard operating procedures. Tracked obligations expenditures monthly basis generated Lawson reports. Presented findings Washington Hospital Center's management decided construction progress accounts close out. 01/2000 01/2001 ACCOUNTS PAYABLE REPRESENTATIVE Company Name － City 40 hours/week MANAGED FINANCIAL FUNCTIONS AND COORDINATED DAILY ACCOUNTING FUNCTIONS high profile regional medical facility. Formulated implemented processes reviewing recurring payments processing invoices, vouchers, reimbursements check requests. Performed necessary administrative support payment documentation. LED EXTENSIVE BUSINESS STUDIES identify resolve payment challenges conflicts among business partners. Conducted analyses evaluated effectiveness programs operations determine options problem resolution within company considering impact cost controls. Partnered procurement department resolve pricing quantity issues. CUSTOMER SERVICE Provided assistance advice internal external customers professionally courteously, adhering established timelines response. Identified appropriate referrals alternatives required. Valued management colleagues exceptional customer service practices. EFFECTIVE ORAL AND WRITTEN COMMUNICATION: Communicated efficiently diverse stakeholders customers levels. Independently prepared, designed edited reports, letters, memos, spreadsheets, forms, correspondence, summary statements, briefs, flowcharts documents. Ensured communications adhered organizational standards construction, format, completeness, including rules spelling, punctuation, language use, understandable language guidelines. Education Training 06/2012 MASTER OF BUSINESS ADMINISTRATION Accounting Strayer University － State Accounting 1986 BACHELOR OF SCIENCE Southern University New Orleans － City State Skills account reconciliations, ACCOUNTING, accounting system, accruals, administrative support, asset management, ATTENTION TO DETAIL, balance sheet, billing, budget, business strategies, ORAL, CONCISE, content, contracts, customer service, design construction, documentation, email, SENIOR MANAGEMENT, finance, FINANCIAL, financial accounting, financial analyses, financial controls, financial management, financial reports, financial statements, fixed assets, forms, general ledger, Lawson, letters, Lotus Notes, Meditech, Excel spreadsheets, Excel, office, PowerPoint, MS Word, organizational, payroll, personnel, copiers, policies, PRESENTATIONS, pricing, problem resolution, processes, procurement, progress, QuickBooks, researching, spreadsheets, spreadsheet, tax, WRITTEN COMMUNICATION, Xerox copier

ACCOUNTANT

CONSTRUCTION AND SITE MANAGER SITE EXECUTION COORDINATOR Summary Registered Professional Engineer extensive experience global project construction management. Team player adept building relationships communicating multi-national project personnel, contractors, management, stakeholders. Resourceful problem solver capable making sound decisions pressure. Self-starter skilled guiding challenging, high-workload projects inception turnover-safely, schedule, within budget-despite limited resources. Proficient Microsoft Office Adobe Pro. Expertise encompasses: *Bid Specification Preparation *Contract Negotiations *Profit Loss Responsibility *Budget Administration/Development *Expense Control management *Leader Worksite Safety *Team Building Mentoring *Workflow Planning *Facility Management Maintenance *Civil, Environmental Structural Engineering *Refinery, Water Wastewater Pipelines *Management Change (MOC) *Knowledge various codes/standards (API, ASTM, AISC, DOT CFR 192 195, PSM) *Engineering, Refining, Offshore/Inland Water Projects *Project Scope development management *Process Hazard Analyses (PHA) leader/participant *Pipeline Hot Tap Stopple Skills Project management Construction Management Team Building Cost Schedule control Bid Specification Preparation Contract Negotiations Profit Loss Responsibility Budget administration/Development Expense Control management Engineering, Refining, Offshore/Inland Water Projects Interpersonal communication skills Excellent written verbal skills Excellent communication skills Leader Worksite Safety Team Building Mentoring Workflow Planning Facility Management Maintenance Civil, Environmental Structural Engineering Refinery, Water Wastewater Pipelines Management Change (MOC) Knowledge various codes/standards (API, ASTM, AISC, DOT CFR 192 195, PSM Project Scope development management Process Hazard Analyses (PHA) leader/participant Pipeline Hot Tap Stopple Accomplishments USPCI/Laidlaw Environmental Services: Cut annual maintenance/repair/replacement costs $750K+ process improvements contract negotiations. Phillips Petroleum Company: Saved $2M landfill engineering construction (hazardous/non-hazardous); saved $1M liner installations; cut annual refinery road paving costs $500K; completed construction 199-foot flare tower three months early; managed five design three fabrication yards jacking $500. Experience 03/2005 07/2016 Construction Site Manager Site Execution Coordinator Company Name － City State Held responsibility Flare And Relief Modifications (FARM), largest Brownfield offshore project company history; $1B initiative involved installing ten flare booms making major platform piping modifications. Oversaw design field works Angola. Assisted defining management change (MOC) terms well developing negotiating contracts. Directed large international workforce comprising 350 contractors, Angolan, company employees. Provided onshore offshore construction 14 offshore platforms 24-inch pipeline. Boosted production almost one million barrels oil meeting corporate World Health Organization (WHO) objective reduce flaring. Achieved ~8.7 million safe man-hours without day away work (DAFW) record-setting total recordable incident rate (TRIR) 0.18. Planned executed multiple platform shut-ins ahead schedule lower predicted production loss volumes. Completed project $100K budget within corporate milestones delivering cost savings $250M. Demonstrated consistent ability lead functional departments matrix organization, manage multiple priorities deadlines, communicate effectively levels organization. Provided construction input pipelines subsea wellhead flow lines new $8B Rosebank floating production storage offloading (FPSO) vessel, operated world's worst climate conditions, North Atlantic. Interacted daily 100+ operations, marine, safety, contractor design team members Korea US. Prepared bid packages contract documents. Led construction, quality assurance/quality control (QA/QC), systems completion teams staff eight. Negotiated contracts three Korean shipyards ensured deliverables met contract specifications time within established budget. Served select four-person team secretly negotiated $2B single-source international contract delivered estimated savings $750M company. Directed aspects operations, including business, safety, engineering, planning, budgeting, site fabrication, QA/QC five modules totaling $2.5B Mafumeira Sul project South Korea. Oversaw review approval marine plans, execution plans, Risk Management Plans (RMPs), HAZIDs, Process Safety Management (PSM) Process Safety Risk Assessments (PSRs). Directed total workforce 3,000+, including 145 company office personnel. Drove efforts minimize production loss, costs, downtime well heighten safety awareness. Met project milestones load-out modules, part motivating shipyard hire additional staff. 03/2001 03/2005 Senior Project Manager Company Name － City State Organized led newly established project management group, pointOne. Assisted sales securing new projects. Negotiated contracts company clients, outlining group duties. Saved large client $1M design construction new shutdown valves piping. Developed successful proposal $200M US government contract repair pipelines post-war Iraq. Drafted proposal preliminary design led project complete 90-inch water main re-route Chicago-O'Hare Airport, preventing long-term water disruption five cities. Guided group deliver $2M revenue annually within two years startup. Project Construction Management Consultant Company Name － City State Spearheaded engineering construction projects clients throughout Oklahoma Louisiana, including Mobil, Continental Carbon, Envirotech, Phillips Petroleum. Ensured fabrication construction compliance engineering drawings, standards, specifications, quality assurance guidelines. Provided engineering construction thermal oxidizers plant water pipeline. Averted legal community issues leveraging right-of-way (ROW) expertise advising company lay new pipeline proposed routing. Improved productivity four-tank weld-out modifying work crew organization methods. Prepared budget presentation client led new water line elevated tanks; developed bid package contract long-term maintenance five elevated water tanks. Led construction several small inland water projects, new production barge, offshore platform modifications, extending two-month contract four years. Commended clients completing projects budget time. 07/2016 Current Consulting Project Construction Manager Company Name － City State Provide various clients project construction management services required. Education Training Master Science Civil Engineering University Missouri Civil Engineering Bachelor Science Civil Engineering University Arkansas Civil Engineering Transportation Worker Identification Credential (TWIC), Transportation Security Administration (TSA)/United States Coast Guard (USCG) Global Entry Card, United States Customs Border Protection Capital Stewardship Organizational Capabilities (CSOC) Supreme Certified, Chevron Corp PMI/PMP developed Operational Excellence (OE) certified Activities Honors Professional Engineering Licenses Arkansas, Missouri, Kansas, Texas, Oklahoma, Illinois, Massachusetts, Arkansas, NCEES Industry Affiliations American Society Civil Engineers (ASCE), Concrete Reinforcing Steel Institute (CRSI) Hold TWIC certificate Skills budgeting, budget, contracts, negotiating contracts, client, clients, design construction, functional, government, Korean, legal, office, works, oil, Organizational, personnel, project management, proposal, quality assurance, QA, quality control, Risk Management, routing, Safety, sales, Transportation, weld

CONSTRUCTION

CONSTRUCTION MANAGER PROJECT COORDINATOR INSPECTOR Summary To demonstrate architectural construction management skills, help contribute organization's success. Skills Paradox, Microsoft Office Suite Work History Company Name Company Name Experience 01/1995 01/2001 Construction Manager Project Coordinator Inspector Company Name － City State Maintained management information system provide data essential planning control project development. Scheduled, monitored reported progress approximately 90 assigned projects. Ensured adherence time schedules compliance contracts requirements. Responded contractors' correspondence behalf agency. Monitored contractor' performance, quality work progress. Ensured compliance plans specification construction projects. Reviewed identified necessary changes contract based field conditions. Provided technical guidance development staff. Maintained accurate records subsequent authorization payments. 02/1989 02/1994 Resident Engineer/Construction Proj Mgr Company Name － City State Special Projects Unit Construction Manager Supervised reconstruction/restoration $8 million NYC recreational center. Managed approximately 15-20 jobs simultaneously. Coordinated inspected contractor work daily. Conducted weekly site coordination meetings monthly progress meetings. Coordinated contractor work local utility companies City agencies. Negotiated change order work authorized contractor payments. Managed interpretation blueprints specifications project contracts. Established job specifications established project goals procedures. Ensured projects' compliance applicable New York City rules regulations. Evaluated approved contractors' monthly payments. 01/1989 Architectural Assistant Company Name － City State Prepared construction documents presentation drawings support on-going projects. Supported aspects client service. 01/1988 General Office Assistance Drafter Company Name － City State Assisted development bids proposals presentations clients' review. Prepared construction documents support on-going projects. Education Training May 2016 Masters Historic Preservation Pratt Institute Historic Preservation Bachelor Science Architecture City College New York School Architecture Architecture Asbestos Supervisor Certificate Lead Inspector Certificate ATI Asbestos Lead Training Institute － City State Institute Design － City State Perspective Rendering Certificate International Design Seminar, Poltechnico Milan, Italy Certificate Mechanics Institute － City State Activities Honors Professional Women Construction (PWC) Languages Bi-lingual Spanish English. Skills ADA, agency, blueprints, Bi, Construction Manager, contracts, client, clients, Excellent customer service, Fluent English, English, Inspector, interpretation, meetings, Microsoft Office Suite, management information system, Paradox, presentations, progress, project development, project management, proposals, quality, Rendering, Spanish, specification, Supervisor, Team player, verbal communication skills, written

CONSTRUCTION

DIRECTOR OF FACILITIES AND CONSTRUCTION Executive Profile As Mechanical Engineer, I find tremendously rewarding problem-solve build legacy high-end residential construction commercial endeavors. It's exciting work business owners great vision want build structure around dreams. This business plan! With honesty, creativity, good teams hard work, help put structure imagination. With 15 years experience phases facilities design, construction maintenance; work incorporates Engineering, Univ. Florida MBA, General Contractor's license. As seasoned professional attraction design, construction, operation maintenance: including blue sky inception, concept implementation, Performa budgeting, A&E design, business plan evolved fun place. Thinking big picture details matriculates successful, effective communications many styles clients employees; e.g., Board Members, business owners, senior executives, City County Officials, religious leaders, peers, direct reports. If find need Construction Services, give us call would love help build legacy. Skill Highlights Academically Educated Residential Builds Residential Renovations Commercial Builds Commercial Renovations Building Additions Experienced Cost Estimator Direct Communicator Core Accomplishments $10M Condominium Project Cocoa Beach, Building Town Hall City West Melbourne, 20,000 Leagues Under Sea Aattraction Conversion, Developed Successful 10-year Integrated Facility Plan Walt Disney World, Youngest City Executive Texas, Tau Beta Pi; top 5% Engineers, Air Force Service, Partners Excellence (Disney's highest achievement award) 1999, State Texas Governor's Award Key City Waco, TX, School Board Brevard County Construction Achievement Award, City West Melbourne City Hall Building Award Built LEED Certification, American Society Mechanical Engineers, American Public Works Association Professional Experience 02/2012 04/2014 Director Facilities Construction Company Name － City State Provided day day leadership facilities team, Site Development New Location Selection Coordinator, Negotiated Developers Property Mangers secure 16 new locations Directed Architects Engineers creative iconic new restaurant design, Lead new store construction activities openings Implemented sustainability initiatives Energy Management Programs- Saving Company 23% previous KWH usage average ROI payback 8 months, Implemented selective preventative maintenance program critical equipment Orchestrated targeted renovation work increase restaurant offerings install "iconic" wow factors inside outside drive increases guest counts revenue. Implemented strong work order system keyed asset numbers tracking life cycle management cost. 06/2006 Current Project Manager/Construction Engineer/Co-Owner Company Name － City State Provided Construction Engineering Consulting, Project Management Consulting, General Contracting Services Public Private Sector Markets. Services included: Design-Build; Church Gymnasium, High-End Residential, Sports Facilities, Multi-Tenant Construction Projects Single Family Home Construction. Restaurant Additions/ Renovations, Fire Stations, Police Stations, City Halls, Public Works Facilities, School Expansions. Infrastructure projects; Portable Water plant component construction, waste water plant component construction, force mains, lift stations, retention ponds, storm water collection distribution systems. Notable projects include; Smokey Bones Restaurants, City West Melbourne City Hall, City Altamont Springs Public Annex, Construction energy efficient Multi Chiller Ice Plant Installed large facilities, HVAC installations, City Melbourne Fire Administration Building Operation Fire Station 71. 30,000 Square Foot Nested T-Bay Aircraft Hanger Runway Critical Alterations Historic Court House facility 07/2004 06/2006 General Manager Southeast Operations Company Name － City State Lead South East Division Production Resource Group largest Entertainment Technology Provider World. PRG provides Lighting, Audio, Scenic Labor large scale special events including; Super Bowl, Grammy's, MTV's Music Video Awards Large Concert Events Madonna, Rolling Stones, Eagles, U2, Cold Play. Reported President Construction Several Scenic Venues performed Disney Parade Enhancement, Cinderella's Castle Show, Nickelodeon Show Elements, Paramount Parks Christmas Show many others. 03/1999 07/2004 Manager, Facilities Engineering Company Name － City State Lead Engineering Services Department comprised 100 plus employees consisted artists, skilled craftsman, planners, schedulers salaried leaders maintain facilities aesthetics Walt Disney World Magic Kingdom. Functions include: Coached proactive facility team day day maintenance, preventative maintenance, predictive maintenance, entire Magic Kingdom Complex, Ensured system data current accurate, Managed Department Budget ($16M) Managed Magic Kingdoms A&E resources well helped outsource Design Engineering needs, Recruited Managed network Contractors Sub-Contractors achieve accomplish goals objectives Senior management, Rotational Park Duty Manager, trained handle operations park well handle specific guests issues emergency situations, Notable projects: Space Mountain Ride System Upgrade, Fantasy Land Improvements, Big Thunder Mountain Rehab, Pirates Caribbean Rehab, Adventureland improvements Alladin Area Development, Philharmarnic, Small World Rehab, Cinderella's Castle Rehab, Stitches Great Escape, Crystal Palace Major Renovation, Confectionary Rehab, Emporium Expansion, Main Street Café Rehab, Out Door Foods Facility, Ultimately projects managed promote Goal making improvements best guest experience family entertainment industry. Education 2004 MBA Masters Business Administration University Florida － City State Mechanical Engineering California Polytechnic State University － City State Mechanical Engineering General Contractor License additional certifications; Certified Underground Utility License; Excavation Contractor, CUC Advanced MOT (Traffic Management road work), Certified OSHA Safety Rep., Confined Space Certification (Lift Station work) Interests Spending time Family; Water Skiing, Playing Soccer, Hobby Farming Skills Uniquely bringing Mechanical Engineering background alongside General Contractor License allows great relationship Clients, Architects Engineers. Due higher education experience, consulting naturally plays valuable skill set. Some hands-on experience past 20 years includes; Energy Efficiency, Energy Management, HVAC, New Builds, Renovations, Building Add-Ons, within scope Senior Manager Owner Leadership experience jobs ranging $30,000 $30 Million.

CONSTRUCTION

CUSTOMER ADVOCATE Career Overview Objective To secure Administrative Specialist/Office Manager position use expertise proven skills order positively contribute efficient operation well reputation business Ability Summary Outstanding customer service skills: proven success client needs assessment, providing reassurance customized solutions, ensuring highest level customer satisfaction attainable. Technologically savvy: proficient Microsoft Office Suite (Outlook, Money, Excel, Wordperfect 12), Quatro Pro, Peachtree Accounting, Timeslips 2007, Dictation, ITI Banking Software; expert knowledge Cellular Technology troubleshooting skills smartphones, basic cell phones wireless network connection Proven success call center environment: seasoned operating call center equipment technology; excellent interpersonal communication skills oral written formats Highly skilled secretary: adept accounts receivable payable duties, routine correspondence, handling confidential client information Demonstrated loyalty dedication company's missions Formally educated illustration, photography, basic graphic design Skill Highlights Microsoft Office Suite Peachtree Accounting Spreadsheet development Schedule management Telephone Skills Scheduling Travel booking Minute Taking Customer Service Critical Thinking Creative Problem Solving Cellular Expert Troubleshooting Smartphones Troubleshooting Network Connections Troubleshooting Internet Wi-Fi Connections Core Accomplishments Calendaring Planned meetings travel CEO. Process Improvement Oversaw implementation new phone system resulted cost-effective service. Research Investigated analyzed client complaints identify resolve issues. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Payroll Assistance Assisted payroll preparation entered data cumulative payroll document. Professional Experience Customer Advocate September 2007 March 2015 Company Name City State Answered high volume incoming calls national call center current prospective customers well sales associates Actively listened client ensure complete understanding concerns provided innovative individualized solutions Conducted complex problem solving made sure client obtained resolution, reassurance positive customer service experience end phone calls Accessed client account database retrieve information update changes, maintaining personable professional phone conversations customers Flexibly adjusted communication styles caller, particularly terms level familiarity cellular technology service structures, ensure understood instructions, policies procedures Administered device-related troubleshooting Kept records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken Maintained up-to-date knowledge constantly changing services products, order provide customers accurate information best solutions. Legal Secretary January 2006 May 2007 Company Name City State Prepared court documents, deeds, real estate transfer statements, purchase agreements, contracts, power attorney, wills, routine correspondence Performed accounting duties including accounts receivable, accounts payable, entry time slips, monthly billing, payroll, payroll taxes, balancing trust accounts estates Greeted clients offered seats waited, updating appointment status Scheduled appointments clients, administering reminders clients lawyers Ensured office well-stocked supplies organized maximum efficiency. Administrative Assistant/Customer Service Rep August 2005 January 2006 Company Name City State I worked directly President Doane College Chief Financial Officer schedule plan meetings events, put together materials fall board meeting, took minutes, handled board member inquiries, booked travel arrangements created itinerary work trips. Retail Banking Representative II June 2002 August 2003 Company Name City State I provided excellent customer service, assisting customers account inquiries via phone person Opened accounts, solved problems cross-sold financial products Scanned checks, daily balancing drawer, ATM, vault total branch balancing Education Bachelor Arts Majors: Fine Art Biology 1985 Doane College City State Presidents Scholarship, Doane College 4 years Outstanding Achievement Scholarship, Doane College- 4 years Pallet Scholar Award, Doane College- 4 years American Legion Award, Loup City, NE 1981 Special Recognition Award Outstanding Yearbook Editor 1985 Mary L. Chapin Senior Art Award, Doane College 1985 Yearbook Editor Co-Head Photographer -1984 1985 President member, Delta Chi Upsilon Sorority President member, Doane Art League Art Editor, XANADU literary magazine Alpha Lambda Delta Cardinal Key Honor Societies GPA: 3.44 Skills Office accounting accounts payable, accounts receivable, payroll, billing, taxes Customer service excellence executive administrative assistance personal banker, national call center representative major wireless company, secretary President college, secretary lawyers office Problem solving critical thinking billing, service, sales, wireless network troubleshooting, wireless device troubleshooting

ADVOCATE

DESIGNER STYLIST Summary High-achieving Sales Associate offering extensive background customer service, sales, client relations merchandising. Self-directed self-motivated team player also works well independently. Highlights Reliable punctual Cash handling accuracy Organized Time management Detail-oriented Strong communication skills Flexible schedule POS systems Energetic self-starter Excellent communication skills Experience 02/2014 11/2014 Designer Stylist Company Name － City State Cut, trimmed shaped hair hairpieces, based customers' instructions, hair type facial features, using clippers, scissors, trimmers razors Analyzed patrons' hair physical features determine recommend beauty treatment suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, tint hair, using applicator brush Shampooed, rinsed, conditioned dried hair according state regulations Demonstrate sell hair care products cosmetics Used cash register, charge daily total sales, answered phone. Helped customers select products best fit personal needs. Processed average 30 transactions day timely manner. Answered customers' questions addressed problems complaints person via phone. Opened closed store, included counting cash drawers making bank deposits. Helped customers select products best fit personal needs. Maintained visually appealing effective displays entire store. Educated customers product service offerings.Offered exceptional customer service differentiate promote company brand.Consulted customers latest styles trends.Kept showroom clean maintained neat, orderly product displays.Built customer confidence actively listening concerns giving appropriate feedback. 12/2012 11/2013 Stylist Receptionist Company Name － City State Cut, trimmed shaped hair hairpieces, based customers' instructions, hair type facial features, using clippers, scissors, trimmers razors Analyzed patrons' hair physical features determine recommend beauty treatment suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, tint hair, using applicator brush Shampooed, rinsed, conditioned dried hair according state regulations Demonstrate sell hair care products cosmetics Used cash register, charge daily total sales, answered phone. Computed sales prices, total purchases processed payments.Described merchandise explain operation merchandise customers.Operated cash register process cash, check credit card transactions.Administered point sale opening closing procedures.Explained information quality, value style products Influence customer buying decisions. 07/2012 09/2012 Stylist Company Name － City State Cut, trimmed shaped hair hairpieces, based customers' instructions, hair type facial features, using clippers, scissors, trimmers razors Analyzed patrons' hair physical features determine recommend beauty treatment suggest hair styles Scheduled client appointments Men's Haircut Utilized bleach, dye, tint hair, using applicator brush Shampooed, rinsed, conditioned dried hair according state regulations Demonstrate sell hair care products cosmetics. Administered point sale opening closing procedures.Guided customers choosing items reflected personal style shape. 01/2011 01/2012 Student Stylist Company Name － City State Cut, trimmed shaped hair hairpieces, based customers' instructions, hair type facial features, using clippers, scissors, trimmers razors Analyzed patrons' hair physical features determine recommend beauty treatment suggest hair styles Scheduled client appointments Utilized bleach, dye, tint hair, using applicator brush Shampooed, rinsed, conditioned dried hair according state regulations Demonstrate sell hair care products cosmetics. Explained information quality, value style products Influence customer buying decisions.Guided customers choosing items reflected personal style shape. Education 2012 Cosmetology License Licensed Cosmetologist Marinello's School Beauty － City State USA Licensed Cosmetologist Glendale, CA State California Barbering Cosmetology: KK538342 2010 High School Diploma High School Eleanor Roosevelt High School － City State USA Skills Profound ability address customer concerns, demonstrating empathy consistently moving customer towards commitment. Proved ability persistence, overcome obstacles, consistently strives improve skills achieve goals. Uncommon ability organize control job responsibilities, particularly accuracy productivity related work flow. In-depth ability multi-task manage multiple projects fast paced environment. Uncommon detail oriented excellent problem solving follow-up skills. Strong interpersonal skills; remarkable ability achieve results team leadership. Excellent time management skill knowing long subject take made-up working quickly accurately time-pressured conditions. cash register, POS system, answering phone

DESIGNER

P DIRECTOR, INFORMATION SYSTEMS PACS ADMINISTRATOR/IS SYSTEMS ANALYST Summary I developed solid history managing multiple projects employees simultaneously implementing workable strategies constant focus future company. The combination proven success IT Management, Project Management, PACS development implementation, communication skills developed Public Relations Manager creates rare level proficiency problem-solving ability complement success company project department. Highlights COMPUTER SKILLS Windows PC Server OS platforms current, MS Office, MS SQL Server 2000-2008, UNIX, Linux, Internet Explorer, Adobe Photoshop, FrontPage, Dreamweaver, Flash, PowerPoint, Photo Finish, PageMaker, WordPerfect, IMAP4, plus many others.. PACS/HIS Related: CPSI All modules HIS, ChartLink, ClientWare, EMR All versions ImageLink PACS software server systems (directed development) Non-CPSI McKesson PACS, E-Film, Philips iSite, Sectra, GE Centricity Current GE, Philips, Toshiba, Siemens, Konica, Kodak Fuji radiology modalities (US, CT, CR, MR, etc), AS400, HMS, SpeechQ, MModal DocQRoute, Kronos, HMS LETTERS OF REFERENCE MATERIAL EXAMPLES AVAILABLE UPON REQUEST Accomplishments As Director Information Systems South Baldwin RMC, I responsible leveraging technology, security communication resources within hospital 6 outlying properties. This position required coordinating IS Leadership corporate parent, Community Health Systems, balancing local Administration. Early tenure, able develop new level communication cooperation Nursing, Financial, Administration, Physicians, IS CHS Corporate. I sat number committees within company community maintain cooperation allowed us advance. In addition successfully developing mentoring exceptional IS team 6 two years position, implemented first three phases Electronic Medical Record hospital owned physician offices, completed new data center implementation, conversion fiber backbone communications digital phone system, Windows 7 upgrade 800 users total systems upgrades clinical departments. This facility shifted higher level within CHS network 250 hospitals awarded numerous national accolades third-parties due changes made department team. Experience Director, Information Systems PACS Administrator/IS Systems Analyst City State Company Name Aug 2012 Jul 2014 As Director Information Systems South Baldwin RMC, I responsible leveraging technology, security communication resources within hospital 6 outlying properties. This position required coordinating IS Leadership corporate parent, Community Health Systems, balancing local Administration. Early tenure, able develop new level communication cooperation Nursing, Financial, Administration, Physicians, IS CHS Corporate. I sat number committees within company community maintain cooperation allowed us advance. In addition successfully developing mentoring exceptional IS team 6 two years position, implemented first three phases Electronic Medical Record hospital owned physician offices, completed new data center implementation, conversion fiber backbone communications digital phone system, Windows 7 upgrade 800 users total systems upgrades clinical departments. This facility shifted higher level within CHS network 250 hospitals awarded numerous national accolades third-parties due changes made department team. I brought South Baldwin Regional Medical Center facility's first IS-based PACS Administrator. After initial reorganization PACS environment creation PACS related support procedures documentation, responsibilities quickly expanded IS projects I identified productivity improvements could made. Some projects included: Becoming 24/7 dedicated technical resource Radiology functions, meaningful use implementation coordination, fileserver redesign stable productive use, network system optimizations needed improve efficiency, outlying clinic improvements encourage "single-company" relations, number others needed. My primary focus always providing necessary tools support constant improvement patient care. Manager, ImageLink PACS City State Company Name Jun 2006 Jul 2011 My hiring position CPSI Senior Project Manager ITS Special Projects division. After 3 months position, I recruited ImageLink PACS division Implementation Project Manager. Before promoted Assistant Manager Manager division, primary responsibilities system install scheduling, preparation complete onsite implementation. The three week onsite implementation ImageLink system entailed; coordinating server placement networking hospital IT, directing installation server reading hardware, coordination modality vendors establish DICOM communication new system, integration CPSI vendor HIS, Radiologist staff training conversion data previous Radiology system. A number sites requested perform conversion data without involving previous vendor. Success situations required developing in-depth familiarity numerous systems, including: McKesson, GE Centricity, Philips iSite, OrthoView, E-Film Spectra PACS systems. Because responsibilities included development planning Programming travel Sales assist promoting ImageLink product, I acquired additional familiarity competitor systems order keep ImageLink current needs customers provide employees training relevant implementations. This broad spectrum involvement multiple PACS systems left knowledgeable use, tools configuration. CPSI Mobile In September 2006, ImageLink use 27 CPSI's 950 hospitals nationwide. Of 101 sites added time ImageLink, I implemented 58, either directly onsite supervisory capacity retaining ultimate responsibility installs overall performance division employees. IT Services/Public Relations Project Manager City State Company Name Oct 2003 Apr 2006 In addition managing aspects company's information systems, I handled development execution public education outreach plans materials, including public meeting organization facilitation, direct mail, printed collateral, website updates public relations events. Our primary clients included City Tucson, Arizona Department Transportation, Pima County, Nevada Department Transportation Federal Highway Administration. ICS Director Senior Hardware/Software Support Technician City State Company Name May 2002 Jun 2003 After accepting full authority corporate information, communication security systems, primary responsibilities included: Employee management, cost control, developing directing implementation IT related projects, assuring team I consistently maintained systems services customers employees relied on. My efforts position resulted 60% increase employee productivity development first Private Label Auction site, one key clients, creating first source income ICS Department. Spending ICS Department decreased $100,000. I hired position direct assistant Vice President ICS (Information Communication Services) Department. My duties included: Project management, documentation policies procedures, reporting overall status ICS Department. During year, I built first comprehensive ICS procedure manual well creation replacement corporate IT communication related policies. Education High School Diploma Mount Desert Island High School Skills PROJECT MANAGER, ITS, PACS, RADIOLOGY, DICOM, INTEGRATION, INTEGRATOR, MCKESSON, NETWORKING, SALES, SALES TO, SCHEDULING, STAFF TRAINING, TRAINING, WITH SALES, CLIENTS, SECURITY, DIRECT MAIL, PUBLIC RELATIONS, DOCUMENTATION, BACKBONE, DATA CENTER, MENTORING, PHONE SYSTEM, WINDOWS 7, COST CONTROL, INCREASE, SYSTEMS ANALYST, PROJECT MANAGEMENT, ADOBE PHOTOSHOP, AS400, DREAMWEAVER, EMR, EXCELLENT MULTITASKER, FLASH, FRONTPAGE, HMS, INTERNET EXPLORER, KRONOS, LINUX, MS OFFICE, MS SQL SERVER, MS SQL SERVER 2000, PAGEMAKER, PHOTOSHOP, POWERPOINT, PROBLEM-SOLVING, SIEMENS, SIMULTANEOUSLY, SQL, SQL SERVER, SQL SERVER 2000, TECHNOLOGY MANAGEMENT, UNIX, WORDPERFECT

PUBLIC-RELATIONS

COMMUNICATIONS SPECIALIST Professional Summary Five years experience Communications Social Media, strong visual sense creativity, excellent writing skills, ability organize manage teams projects. Familiar skilled MS Office Adobe Creative Suite 6; able learn new programs. Skills Adobe Creative Suite 6, Microsoft Office, Windows applications, Multimedia production, Public relations, Media relations, Social media managing, Exceptional listener, Analytical/Research skill, Computer/Technical literacy, Flexibility/Adaptability/Managing multiple priorities, Leadership/Management skills, Multicultural Sensitivity/Awareness, Problem-Solving, Reasoning, Creativity, Teamwork. Experience 05/2014 05/2016 Communications Specialist Company Name － City State Created managed several different social media outlets; including Facebook, Flickr, Google Plus, Hootsuite, Instagram, Pinterest Twitter. Successfully grew company's online media presence %600. Organized, presented, initiated PR plan Kind 10K. Filmed, edited, uploaded several videos. Led groups food processing, composting, packaging. 01/2014 01/2016 Multimedia Production Coordinator Company Name － City State Multimedia production slideshow utilizing Mac Windows applications. Configure pictures/videos proper slideshow presentation. In depth knowledge Microsoft Office Microsoft Office Mac. Created several projects using PowerPoint Excel applications. Design, built, maintain, setup server multi-operating system. Provide service support staff/students computer issues production events. 01/2014 12/2015 Graphics Photojournalism Company Name － City State Managed worked Adobe Creative Suite 6; including Adobe Bridge, Dreamweaver, Illustrator, InDesign, Photoshop, Premiere Pro. Created several designs Montreat College, well portfolio photojournalistic photos. 08/2013 01/2016 Digital Media Production Film Production Company Name － City State Filmed several short movies well correctly film shots. Learned storyboard, setup actors, scripts, shot locations. Have understanding iMovie, Final Cut Pro, Windows Movie Maker. Created several recruitment videos high school football players. 04/2013 08/2014 Editor Whetstone (College Newspaper) Company Name － City State Managed team 4 7 reporters, 2 3 copy editors, layout designer. Worked closely copy editors layout designer resolve layout issues, grammatical errors. Planned, coordinated, implemented meetings due dates. Personally wrote several articles; including sports, business, breaking news. Collaborated President college, SGA (Student Government Association), colleges. Setup manage social media accounts; including WordPress, Twitter, Facebook, Instagram. 08/2012 12/2014 Business Manager Whetstone (College Newspaper) Company Name － City State Achieved numerous advertisements Whetstone. Money managed took care receipts bills. Education May 2016 Bachelor Science Communication Journalism Montreat College － City State

DIGITAL-MEDIA

CONSULTANT Professional Summary Highly organized Microbiologist successful managing people time, expertise Molecular Genetic Research, Quality Control System Operations, Cross Functional Leadership, Consulting, Training Development Validation new products facilities. Skills RNA isolation knowledge Proficient PCR In-vivo transcription Published researcher Skilled genotyping Protein isolation Southern blotting Transcription profiling Equipment maintenance Statistical analysis ELISA assay Expert design control ISO 9001 environment Extraction Separation purification techniques Trained lab safety MS Office proficiency Training proposals Expert developing inventory systems Creative instruction styles techniques Certified Training Specialist Consulting Project management Presentations expert Charismatic public speaker Skilled working special needs adults Proficient creating maintaining schedules Taught Aseptic technique lessons 400 participants Instructional technologies knowledge Intuitive people management skills Assisted OOS Investigations Change Control Quality Systems RDP, NCBI, TIGR, KEGG, OMIM, Entrez, Minitab, PSI-Blast, Tree View, Gen Bank, Pub Med, Gene Pix Pro 5.0 analysis COGS CDD MS Office, MS Outlook, Citrix Sever, FTP clients, LIMS, SAP, Isotrain, IKAT, VIBES, COGNOS, Word, Power Point, Access, Outlook. Work History Consultant 04/2016 Current Company Name – City State As Consultant, I provide consulting technical training proper aseptic techniques FDA regulatory compliant behavior required working aseptic and/or clean environment. Clean-room (Aseptic)Gowning Technique Training (ISO 5 ISO 8)* Clean-room Technique Training (ISO 5 ISO8) Clean-room (Aseptic)Manufacturing Technique Training (ISO 5 ISO 8) Environmental Monitoring Technique Training Aseptic Cleaning Technique Training Sterile Gloves Techniques Training Basic Aseptic Technique Training. Consultant Microbiologist 12/2016 05/2017 Company Name – City State Conduct Bio Burden testing, Media Testing, water clean steam testing Aseptic GMP Facility Qualification. Facility Qualification equipment/process methods validation MODA (environmental monitoring system) development uses. Commissioning Qualification Validation (CQV) activities Lead teams validation professionals, provided subject matter expertise validation variety utility, facility process equipment. Developed project scope statements, estimates proposals. Developed policies, programs, standard operating procedures. Developed executed validation documents/protocols equipment compliance. IQ OQ documentation development execution MODA System. Provide regulatory, quality compliance solutions pharmaceutical, biotech, medical device regulated industries. Develop microbiological monitoring, control continuous improvement strategies API fill-finish manufacturing, fermentation, recovery purification, aseptic processing non-sterile manufacturing. Design administer microbiological programs including environmental monitoring, investigations laboratory manufacturing microbial excursions out-of-specification findings, laboratory audits, optimization management, laboratory facility design qualification, cGMP compliance, Pharmacopoeia compliance, barrier isolator design microbiological validation, microbiology method protocol development, validation technology transfer, contact lens care formulation development, manufacturing, stability testing product release, disinfection, sterilization use biological indicators, cleaning validation, process development, regulatory audit response (e.g., FDA 483 warning letters), regulatory dossier development support, Process Analytical Technology (PAT). Support microbiology rapid microbiological method suppliers industry end-users developing next generation technology platforms, validation testing plans, financial return investment (ROI) strategies, commercialization approaches, global regulatory pharmacopoeia compliance. Act subject matter expert microbiology technology companies due diligence, partnership, collaboration, merger acquisition activities. Expert witness matters related pharmaceutical microbiology, ophthalmic formulations, contamination control, antimicrobial preservative effectiveness, sterilization, pharmacopoeia interpretation compliance, USP microbiology test methods, laboratory manufacturing GMPs, formulation development stability, sterile nonsterile manufacturing, research development, product quality. Corporate Trainer/Lead Aseptic Technique/Behavior Specialist 12/2011 12/2015 Company Name – City State Spearheaded expansion development initiatives Aseptic Area. Used role-playing, simulations, team exercises, group discussions, videos lectures instruct participants variety ways. Assessed training needs surveys, interviews employees, focus groups consultation managers. Created online training program used video training conferences. Organized training 25 new employees per week. Increased performance scores 80% developing new employee processes. Extensively trained new existing employees. Planned delivered account management training average 10 account managers per week. Reviewed daily metrics account executives employees evaluate strengths weaknesses. Monitored participant workflow behaviors throughout training process. Conducted one-on-one tutoring sessions new employees. Administered performance reviews evaluate participant's progress. Clearly communicated objectives lessons, units, projects participants. Used variety assessment tools strategies improve instruction methods. Addressed questions training program participants. Created online training courses Aseptic Terminally Sterile Area. Assumed ownership training program initiatives. Align functional managers management training records ensure individual training plans training records accurate date accordance 21 CFE Part 11 Identified core competencies assigned functional areas develop, within Quality System, short long-term planning strategies initiatives accordance 21 CFR 820 Assess external service providers and/or site staff training needs support development eventual training programs Terminal Sterilization Filling Line. Participated research regulatory issues dissemination regulatory information Production, QA, QC, R&D departments senior management required. Actively, participated evaluation regulatory compliance documents/ products/ process/ test method changes. Reviews labeling labels compliance regulatory requirements. Conducted internal audits. Lead department initiatives improve current processes procedures. Quality Control Assistant Scientist 10/2010 10/2011 Company Name – City State Executed experimental tasks Obtained interpret experimental data Conducted TMC, LAL, Micro-ID, TOC, Purification Test Reviewed edited protocols standard operating procedures (SOPs) Maintain regular laboratory system functions group Ensure compliance cGMP, FDA, SOPs guidelines regulations. Performed tests water, environment detect harmful microorganisms obtain information sources pollution contamination. Cleaned maintained laboratory equipment. Stocked rotated prepared growth media. Performed routine monitoring cleanroom manufacturing environments Performed micro'ID organism analysis. Perform compliance adherence checks FDA, GMP regulations Collected analyzed biological data relationships organisms environment. Interpreted research findings summarized data reports. Complied Good Laboratory Practices Title 21 CFR Part 11. Collected processed specimens clinical protocols. Laboratory Manager Laboratory Technological Assistant/ Research Assistant/Trainer 08/2007 06/2009 Company Name – City State Ordered laboratory equipment supplies. Operated genetic analyzer sequence DNA. Kept accurate databases specimens collected stored repository. Collected processed specimens clinical protocols. Successfully completed transcription profiling experiments. Complied Good Laboratory Practices Title 21 Code Federal Regulations Part 11. Scheduled trained student staff members. Managed overall laboratory functions. Investigated impact intrinsic target properties siRNAs pharmaceutical properties. Extracted DNA genotype samples using SNP technology. Interpreted research findings summarized data reports. Collected analyzed biological data relationships organisms environment. Programmed computers store, process analyze data. Maintained laboratory instruments developed new laboratory equipment. Interpreted test results developed nonstandard tests. Ordered chemicals analysis prepared reagents analysis. Maintained compliance DEC EPA. Set standards sampling analysis data interpretation using effluent analysis. Operated wet methods instrumentation analysis. Accurately inventoried lab chemicals supplies. Monitored maintained specialized lab equipment (e.g. Minispec, shared microscope, etc.), laboratory supplies, materials. Trained developed undergraduate research assistants proper protocol procedures HIV lab. Conducted one-on-one tutoring sessions new students. Microbiology- Laboratory Technician 06/2007 09/2008 Company Name – City State Maintained laboratory instruments developed new laboratory equipment. Organized lab test solutions, compounds, reagents. Routinely calibrated scales minimize leakage due calibration errors. Determined equipment operating efficiency. Interpreted test results developed nonstandard tests. Maintained records Michigan Department Health audits. Ordered chemicals analysis prepared reagents analysis. Recorded test results using variety chemistry-specific software programs. Operated wet methods instrumentation analysis. Accurately inventoried lab chemicals supplies. Collaborated business units cost model analysis. Created rapid screening testing factory find acceptable materials. Steered process development experiments lab support scale-up processes. Computed taxes owed applying prescribed rates, laws regulations. Complied Good Laboratory Practices Title 21 CFR Part 11. Education B.S Microbiology May 2009 Michigan State University City State Microbiology Skills 21 CFR Part 11, account management, API, aseptic techniques, Aseptic Technique, Basic, calibration, chemistry, Citrix, cleaning validation, COGNOS, conferences, Consultant, consultation, Consulting, continuous improvement, clients, databases, DEC, Department Health, DNA, documentation, due diligence, ELISA, staff training, Equipment maintenance, senior management, experiments, Filling, financial, focus, FTP, functional, GMP, Good Laboratory Practices, design, instruction, internal audits, interpretation, inventory, IQ, ISO 5, ISO 8, ISO8, ISO 9001, laboratory equipment, lab test, regulatory compliance, letters, LIMS, people management, materials, Access, MS Office, MS Outlook, Outlook, Power Point, Word, Minitab, next, optimization, OQ, PCR, performance reviews, policies, Presentations, process development, processes, process equipment, progress, Project management, proposals, protocols, public speaker, Quality, QA, research, researcher, safety, SAP, Southern blotting, specification, Statistical analysis, surveys, taxes, technical training, TOC, training programs, Transcription, tutoring, Validation, video, View, workflow

CONSULTANT

ACCOUNTANT Summary Bookkeeper strong technical proficiency commitment accuracy financial data entry financial record keeping. Desires accounting position positive working environment encourages supports continuing professional growth. Highlights RELATED SKILLS ● Over 20 years experience payroll processing preparing quarterly federal state employer tax returns numerous CPA firm clients, A/P A/R processing clients, bank reconciliations, maintaining general ledger, journal entries, making adjusting entries, preparation monthly financial statements (balance sheet, statement cash flows, income statement), providing year-end information income tax returns ● Over 20 years experience office management including; processing payroll associated employment tax deposits, completing construction draws lenders, processing A/R A/P, maintaining subcontractor files 1099 processing, bank account reconciliations, maintaining general ledger preparing monthly financial statements ● Knowledge computer programs (Word, Excel, Outlook, PowerPoint, Google Drive) ● Experience many computer accounting programs (QuickBooks, Peachtree, Timberline, AS400) Experience Accountant Company Name － City State A/P A/R, bank account reconciliations, maintain general ledger non-profit organization several subsidiary companies. Monthly invoice preparation construction progress based contracts billable time expenses, job costing numerous projects construction. Maintain vendor subcontractor files prepare end year tax statements. Maintain numerous QuickBooks accounts non-profit subsidiaries includes entering, reconciling verifying information maintain integrity financial information. Office Manager/Restaurant Manager Company Name － City State Process payroll hotel employees prepare quarterly Federal Idaho state payroll reports, A/R, A/P hotel restaurant, journal entries, bank reconciliations, maintain general ledger hotel using QuickBooks accounting software, prepare monthly income statement, balance sheet, statement cash flows, managed hotel's restaurant; including hiring, scheduling, managing restaurant staff, responsible liquor inventory food costs day-to-day operations Office Manager Company Name － City State Process payroll company several subsidiary companies, process A/P A/R companies, maintain separate general ledger firm its' subsidiaries, prepare monthly income statements, balance sheets, statement cash flows individual company, maintain individual partners' equity accounts personal accounting matters Assistant Controller Company Name － City State Process monthly A/R A/P subcontractors job costing construction project, prepare construction draws property construction progressed, bank reconciliations, general ledger, journal entries, adjusting entries, company payroll using specialized Timberline software accounting program. Prepare quarterly Federal Oregon state payroll reports, prepare income statements, balance sheet, statement cash flows month, company health insurance administration, maintain separate accounts owner's personal matters ventures Bookkeeper/Office Manager Company Name － City State Schedule tax clients meet preparer's tax season, process individual, partnership, corporate tax returns submission IRS, prepare payroll quarterly payroll reports many firm bookkeeping clients, process client A/P A/R, maintain client G/L prepare monthly financial statements firm bookkeeping clients, provide year-end information tax preparation. Input personal, partnership, corporate information AS400 tax software program, process client tax returns submission IRS. Maintain individual partner's equity account well personal financial records Office Manager/Bookkeeper Company Name － City State Manage process payroll, A/P, A/R, G/L monthly financial statements several bookkeeping clients, reconcile bank accounts, code records general ledger provide monthly accounting statements client using Peachtree Accounting software. Process payroll firm employees prepare quarterly Federal Arizona state tax reports, process A/R, A/P, maintain G/L accounts firm, process individual, partnership, corporate tax returns submission IRS state tax entities Secretary/Bookkeeper Company Name － City State Hired provide word processing functions firm include typing, proofing audit reports client tax returns. Train client bookkeeping services (payroll, general ledger, A/P, A/R, prepare monthly financial statements) Education A.A. Business Management-Accounting 2016 Treasure Valley Community College － City State US Treasure Valley Community College, Caldwell, ID Current GPA 3.85 Currently Attending--Graduation expected 2016 A.A. Business Management-Accounting Clerical Skills Training, Fairbanks, AK Diploma Bookkeeping Office Administration Worland High School － City State US Office Specialist Diploma--Emphasis Bookkeeping Office Administration Worland High School, Worland, WY High School Diploma Certifications CPA Skills A/p, A/r, Automated Payroll, Cpa, Excel, General Ledger, Office Management, Outlook, Payroll, Payroll Processing, Powerpoint, Accounting, Bookkeeping, Office Manager, Accounts For, Bookkeeper, Cash, Financial Statements, Process Payroll, Reconciliations, Tax Returns, Balance Sheet, Bank Reconciliations, Clients, G/l, Its, Job Costing, Journal, Quickbooks, Business Management, Clerical, Training, Account Reconciliations, Accountant, Accounts And, And Account, As400, Audit, Balance Sheets, Contracts, Inventory, Invoice, Office Administration, Operations, Peachtree, Peachtree Accounting, Progress, Reconciling, Restaurant Manager, Scheduling, Secretary, State Tax, Timberline, Timberline Software, Typing, Word

ACCOUNTANT

SOCIAL MEDIA COORDINATOR Skills Microsoft Word Excel Powerpoint Photoshop Illustrator Facebook Instagram Twitter Qualitative Quantitative Analysis Public Speaking Experience Company Name City State Social Media Coordinator 06/2017 12/2017 Created content strategized social media posts/ advertisements Facebook, Instagram, Yelp accounts. Promoted new products weekly posts local world class wines/ beers. curated content based insights audiences reached, peak times day/ week. Company Name City State Bartender 10/2017 Organized Inducted wine tastings private corporate events held store Communicated concierge services surrounding hotels weekly basis Exhibited vast knowledge wine beer varietals better assist customers purchases. Smart Car Brand Ambassador Informed SF community 2018 electric Smart Car Worked coordinators set pop Smart Car promotion eco friendly theme Prompted interested individuals market Smart Car test drive vehicle Curated social media campaign advertise pop event. Company Name City State Shift Lead 09/2016 09/2017 Brought employee training attainment 44% 100% three months, surpassing district stores. Wrote weekly schedules bases projected sales. Assisted developing promotional plans reach sales goals. Certified a. Company Name City State Office Assistant 01/2018 01/2018 Entered data using Excel. Organized files. Answered phone calls. Skills Photoshop, employee training, Public Speaking, Quantitative Analysis, sales

DIGITAL-MEDIA

DINING SERVICES COORDINATOR Professional Summary I worked fine dining, hotels, half career, I also experience hospitalsetting. I elderly care field last 20 years. I menu creativity, I work smallbudget large one. I believe waste, therefore I use leftovers create wonderful soups sauces salads. Expert managing kitchen staff preparing foods reduced cost without compromising quality taste. Skills Team leadership Budgeting finance Self-motivated Strong verbal communication Staff development Employee training development Fine-dining expertise Ordering invoicing CPR certification Committed team player Process implementation Institutional batch cooking Beautiful presentation food Strong attention safe food handling procedures Effective planner Food presentation talent ServSafe Certification Outgoing energetic Training personnel Work History Dining Services Coordinator 07/2016 CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs buying approved suppliers. Systematically tasted smelledall prepared dishes, observed color, texture garnishes. Effectively managed assisted kitchen staff inproducing food banquets, catered events member dining areas. Consistently kept clean safeenvironment adhering federal, state local sanitation safety requirements. Consistently kept aclean safe environment adhering federal, state local sanitation safety requirements.Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Followedproper food handling methods maintained correct temperature food products. Managed employees,performed services, cooked coordinated registered dietitian, comply state regulations. Cleaned washed dishes, executed special dinners, holiday events. Stayed budget ordered allsupplies food housekeeping, nurses, kitchen staff. Dining Services Coordinator 07/2016 Current Company Name – City State 07/2016 CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs buying approved suppliers. Systematically tasted smelledall prepared dishes, observed color, texture garnishes. Effectively managed assisted kitchen staff inproducing food banquets, catered events member dining areas. Consistently kept clean safeenvironment adhering federal, state local sanitation safety requirements. Consistently kept aclean safe environment adhering federal, state local sanitation safety requirements.Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Followedproper food handling methods maintained correct temperature food products. Managed employees,performed services, cooked coordinated registered dietitian, comply state regulations. Cleaned washed dishes, executed special dinners, holiday events. Stayed budget ordered allsupplies food housekeeping, nurses, kitchen staff. Healthcare Kitchen Manager 10/2011 01/2015 Company Name AlabamaEstablished maintained open, collaborative relationships kitchen team. Collaborated closely theFood Beverage Director conduct staff meetings resolve service, product personnel issues.Collaborated extensively interdisciplinary care team meet nutritional needs resident.Established healthful therapeutic meal plans menus. Coordinated nutrition care members ofthe health care team delegated responsibilities. Dining Services Director 07/2007 10/2011 Company Name – City State Communicated openly honestly management team shift ensure ran smoothly. Skills Communication, training, empowering, budget control, transforming leftovers soups salads delicious meals. Development stable staff, happy residents. Able generate aspects state regulations, Records logs kept date. Family Functions special events especially fun happy. Professional caring. Able adapt circumstance cook perfection. Education Bachelor Science Human Resources Management 1998 Faulkner UniversityMontgomery State Human Resources Management Activities Honors Certified Serve Safe Management, ongoing classes company understanding agingindividual. These classes aging dementia, well problems aging person mayhave. Although classes within organization, They insightful, informative. Therefore I amable understand comply residents needs well pleasuresfor favorite foods. I justcompleted certification online courses substance abuse counseling. I believe knowthe help someone else.

HEALTHCARE

ENGINEERING MANAGER/SENIOR MECHANICAL DESIGNER Executive Summary Operations Manufacturing Engineering Manager 12 years experience high-volume global operations, support automated production equipment design, layout support custom machinery. Proven record leading multi-skilled teams drive projects pre-development post-development cycle. Increased operational profitability enhancing processes. Visionary, forward-looking, pioneering passion challenging projects. Leadership style highly results-oriented. Professional Knowledge Strengths Global Operations Management Personnel Management AutoCAD v.14/2008/2010 Budgeting, Planning, Forecasting Training Staff Development* Six Sigma* Vendor Kanban Contracts* Lean Manufacturing* AutoCAD Inventor 2010 Product Cost Reduction Team Leadership/Team Building Bosch/Item Software New Product Development Organization/Time Management ANSI Drawing Standards Inventory Control/Cycle Counts Total Quality Management Mechanical Design Project Management Customer Service MS Office Suite ROI Analyzes Safety/Security Virtual Gibbs Professional Experience Engineering Manager/Senior Mechanical Designer January 2001 January 2015 Company Name － City State Planned, directed, coordinated operations multiple branches across globe. Responsible formulate company policies budgets. Developed long-term approaches redefined problems/opportunities anticipation changing business conditions. Coordinated directed projects, making detailed plans accomplish goals. Analyzed technology, resource needs, market demand, plan assess feasibility projects. Organized material purchases, storage manufacturing multi-program production. Created assembly drawings include bills materials, detail drawings manuals "Grid-Lok" compliant tooling system. Integrated Airline's valve, cylinder PLC product line offering electro-pneumatic control system. Utilized AutoCAD 2008/2010 rapidly integrate automatic complaint tooling modules range existing electronics manufacturing equipment based upon engineering, vendor customer input. Responsible month end calculations cost sales thru spreadsheet analysis. Year end presentations future projects, goals team work sales managers distribution networks Recognized redesign improvement speed, quality .and reliability several existing product offerings reducing manufacturing costs 28%. Plant Manager/Project Manager January 1997 January 2001 Company Name － City State Project management assembly automation system Medical/Pharmaceutical application budget 120K. Responsible long-term high-profile projects inception final product outcome. Participated team reviews assigned projects tasks accordingly. Hired organized individuals subcontractors necessary complete project coordinating schedules. Ensured project moved forward timely, cost-effective manner, makes changes adjustments. Completed final inspections reports project Responsible oversee employees, production efficiency, making sure plant running smoothly, quickly, efficiently safely. Required monitor production equipment make sure stays good working order, repair replace equipment needed. Created cost justification organized purchase full house machine shop, including 3 CNC's 5 Bridgeport machines. Designed, developed built several assembly stations sub-systems manufacture magnetic storage devices, connector assembly programs, packaging equipment, mailers semi-conductors. Precision Machinist January 1993 January 1997 Company Name － City State Completed set operation variety machine tools produce precision parts instruments. Fabricated, modified repaired mechanical instruments. Fabricated modified parts make repair machine tools maintain industrial machines, applying knowledge mechanics, shop mathematics, metal properties, layout, machining procedures. Handled G-Code programming metalworking several varieties CNC machinery. Organized production control, work recording measurement systems. Education AutoCad 2001 Penn State － City State General Diploma 1991 Faith Christian Academy Skills assembly, AutoCAD, automation, budgets, budget, CNC, electronics, layout, machine tools, machinery, market, materials, mathematics, mechanical, networks, packaging, PLC, policies, presentations, programming, Project management, quality, recording, sales, spreadsheet, team work

ENGINEERING

PUBLIC RELATIONS/SOCIAL MEDIA MANAGEMENT Summary Public Relations Manager strong communications, event planning, media relations social media experience within consumer brands. Solid experience establishing excellent media contacts within beauty, fashion, technology industries. Strong project management skills ability execute projects effectively efficiently. Served brand representative English/Spanish speaking TV segments nationally regionally; appeared regularly Access Hollywood Live, E! News, NBC San Antonio Living, ABC 7 News, Better Mornings Miami LIVE. Accomplishments Experience Public Relations/Social Media Management 07/2014 Current Company Name Public Relations Social Media Career Highlights: Responsible pitching securing positive press coverage clients media platforms including TV, Print, Digital Social Media Blogs startups Responsibilities: Managing events, lifestyle media relations, entertainment, multicultural (AA Hispanic), beauty fashion, B2B, parenting, sports, natural wellness spirits. Executing brand awareness programs consistent marketing efforts, product campaign events launches. Social Media Management. Public Relations Social Media Manager 11/2012 06/2014 Company Name Responsible execution management strategies supporting content development, influencer marketing, events, strategic partnerships, cause marketing social media campaigns. Managed online print advertising budgets 1M Identified customer needs market research analysis.Defined project company vision, strategies tactics.Oversaw average [Number] new customer inductions per month, including keeping accurate records.Coached less experienced public relations staff members corporate communications practices.Developed corporate communications strategies programs, including project timelines.Conferred production, graphic design web-design personnel coordinate production corporate communications materials.Estimated project costs monitored budgets.Developed monthly public relations social media strategies promote VMU brand, philanthropy special events. Identified engaged pop culture industry influencers help create additional brand awareness garner press. Managed departmental budgets ensure aligned corporate financial goals managed external PR agency Formalized social media strategies grew fan base engaged followers. Authored attention grabbing press releases, prepared information media kits wrote executive speeches needed. Spearheaded media tours device launches. Public Relations/Social Media Manager 01/2009 06/2012 Company Name Operated national international Public Relations Manager The Children's Place; lead public relations communications strategy North America fiscal 2009 2012. Developed executed communications plans intended build brand awareness synergistically drive sales company use multi-channel, multi-partner media campaigns. Functioned PR Manager defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning program execution seasonal collection launches corporate partnership initiatives; led impactful retail PR support programs (+sales). Oversaw PR agency team seven. Managed $1.5M public relations social media spend annually, Implemented Social Media strategies generating 1.1M fans 2009 2012. Responsibilities: Managed quarterly Fashion Shows major media markets across US Canada. Led external PR agency tracking editorial coverage analyzing trends. Maintained relationships editors stylists enhance brand awareness continue keep The Children's Place key player children's fashion category. Managed organize media events introduce new products press. Communicated cross functional teams (sales, marketing, merchandising) seasonal roll outs ensure PR efforts aligned company initiatives order drive sales in-store online. Public Relations Assistant Manager 01/2006 01/2009 Company Name Public Relations Events Career Highlight: Responsible development execution public relations campaigns events maximize company's branding opportunities charitable contribution: Mapped strategic project plans goals, led cross-functional teams execution; Developed methodologies track/analyze initiative results effectiveness; Created executed email, video, intranet communications direct engage 15,000+ field employees around initiative; Scripted CEO senior leadership, wrote press releases. Responsibilities Assisted SVP development execution planning special events related seasonal collections, celebrity events, trade press, charitable causes. Maintained media relationships, coordinated editor appointments, responsible sample trafficking Managed PR projects directed SVP PR including providing direction vendors involved media services, special events, etc. Education B.A Marketing June 2005 Berkeley College Marketing Skills

PUBLIC-RELATIONS

CORPORATE PROJECT MANAGER Career Overview Seasoned project manager driven achieve results strategic planning professional relationship building. Success developing beneficial alliances leaders effectively drive growth achieve goals. Dedicated building strong teams within organization motivation strong development. Effective fostering collaboration consultative relationships senior management across traditional boundaries; highlighting inflection points technology decisions. Technical leader broad experience, brings focus "big picture" business impacts technology projects: real costs, practical benefits, risks contingencies. Adaptable skilled supporting individuals, building systems, handling problems; well managing teams, training, developing strategies, policies processes. Qualifications Strategic Planning Visioning Tactical Execution Manpower Planning Scheduling SDLC Methodology/ Problem Change Software Application Lifecycle Management Management SLA Authoring Resource Allocation Expense Budgeting Forecasting Team-Building Front-Line Leadership Technology Upgrades Training Led highly visible initiatives develop, define manage execution several ground IT infrastructure application integrations corporate acquisitions divestitures successfully balancing resources, timelines budgets. Experience complete Project Management Life cycle including Planning, Execution, Monitor Control closure. Document business performance expectations, benchmark standards develop guidelines. Interfaced key stakeholders project team members prioritize requirements information technology needs. Successfully lead learning enhancement classes improve sales knowledge people skills workplace success advancement. Developed materials successfully train associates. Provide oversight yearly monthly budget planning activities providing forecasting day-to- day expense management keeping projects budget proper tracking expenses. Direct information technology network system deployment maintenance including IT infrastructure, wireless communications, PC systems, local networks mobile environment. Assessing recommending technology systems solutions based operational needs ensuring compliance corporate standards. Interfaced outside vendors source materials. Work Experience 01/2014 01/2016 Corporate Project Manager Company Name Manage direct reports supporting multiple locations annual revenues $2M. Accountable strategic direction, implementation, support, development business applications, Enterprise Resource Planning (ERP), Facilities Management, Financials, Forecasting Procurement. Established change management help desk solutions policies. Developed new process design workflow ensure on-time delivery solutions within budget leading increase monthly productivity 20%. Centralized disparate support documentation business applications architecture. Developed corporate process tools opportunities tracking, bid decision making proposal development. Developed training material new products technologies delivered training classes associates. 01/2008 01/2014 Director Information Technology Systems Company Name Responsible managing executing business development activities IT company business lines. Provided executive leadership internal company-wide IT infrastructure. Developed end user training material coordinating conducting group individual training sessions based staff organizational learning needs. Introduced methods tracking project management, workload planning corporate business performance metrics. Responsible managing executing business development activities IT company business lines. Installation Gate Locking systems (Saflok, Ving, Salto Amano Mc Gann access control systems) various brands resorts interfacing PMS systems. 01/2006 01/2008 Director Information Technology Systems Company Name Manage four hotels within REIT interfacing management ownership guide hotel day-to-day operations. Insure company's strategic technologies needs primary focus. Provided first second-tier technical support knowledge Windows server/desktop applications resort PMS/POS Systems. Provided operations management, including security, backup/recovery/disaster planning, off-hours staff coverage. Oversaw $1.4 M capital budget hotel conversion. Education Training Bachelor Science Computers Information Technology UNIVERSITY OF PHOENIX － City State Computers Information Technology Associates Arts Finance Business Administration LAKE SUMTER COMMUNITY COLLEGE － City State Finance Business Administration 2016 ITIL Foundation Course Microsoft Certified Professional (MCP), CompTia A+, CompTia N+ Skills A+, acquisitions, backup, budget planning, Budgeting, budgets, budget, business development, change management, conversion, decision making, delivery, direction, disaster planning, documentation, ERP, Enterprise Resource Planning, Facilities Management, Financials, focus, Forecasting, help desk, information technology, ITIL, Leadership, Team-Building, managing, materials, access, Microsoft Certified Professional, MCP, network, networks, operations management, organizational, PC systems, people skills, policies, POS, process design, Procurement, Project Management, proposal development, sales, Scheduling, SDLC, SLA, strategic, Strategic Planning, technical support, user training, training material, Upgrades, Windows server, workflow

INFORMATION-TECHNOLOGY

DIRECTOR FACILITIES PLANNING, DESIGN AND CONSTRUCTION Executive Profile A leader working large integrated academic medical center (www.uwhealth.org) focused integrated business planning facility design development driven operational improvement teamwork. Experienced aspects facility support construction. Skill Highlights Health care business planning Experience aspects health care support services Team leader process improvement combined facility design Full design, construction implementation planning new hospital development Management integrated staff design construction professionals Boundary spanning professional Management large capital budgets Contract development negotiation multiple project delivery methods Hospital acquisition due diligence Integrated facility planning across multiple organizations Core Accomplishments UW Health American Center Fifty bed orthopedic hospital integrated clinics, health wellness center. 500,000 square feet, August 2015 opening American Family Children's Hospital Eighty bed full service pediatric hospital NICU, PICU Pediatric Oncology. Full complement outpatient services including imaging center, 280,000 square feet, 2007 opening additional vertical expansion 54,000 square feet (www.uwhealthkids.org) UW Health Rehab Hospital Fifty beds support orthopedic hospital, September 2015 opening Integrated design construction management departments increase economies scale increase customer responsiveness professionalism Managed $1 billion construction projects Professional Experience June 2012 Current Company Name City State Director Facilities Planning, Design Construction Directed complete Facility Master plan including system wide, cross entity planning existing facilities green field site analysis Directed planning, systems improvement teams, design construction acquisition process, new orthopedic hospital associated rehab hospital Led integration construction, interiors, art, drafting, planning design teams Initiated development cross entity business planning assessment process capital projects July 1996 May 2012 Company Name City State Director Facilities Planning Managed $800+ million capital projects annual budgets exceeding $100 million including co-leading construction 80 bed pediatric hospital. Incorporated Lean process improvement methods design facilities projects. Developed implemented five year facility master plan. Assisted hospital wide strategic planning initiatives respect facility demand. Implemented capital project budget development, budget tracking, project management accounting system, Strata Cap Strata Track. Implemented multiple project delivery method RFPs contractual documents including consolidation fiscal year design engineering work one master contract. Negotiated A/E construction contracts. Managed aspects real estate development including property acquisition, lease negotiations municipal approval processes Primary liaison UW Madison School Medicine, campus planning construction group local communities development issues. January 1986 January 1996 Company Name City State Planning Coordinator Coordinated analysis, development implementation clinical programs capital projects. Coordinated projects campus state project managers. Performed “CON” analysis capital projects. Assisted development quasi private “public authority” capital project system meet State Wisconsin accountability requirements including creation commercial bond issue finance projects. Managed capital equipment project budgets excess $500,000 annually. Created institutional wide database Hospital space MS Access database leased space. Education 1994 UNIVERSITY OF WISCONSIN Milwaukee City State US Masters Business Administration GPA: GPA: 3.75 Business Administration GPA: 3.75 ANTIOCH COLLEGE City State USA Bachelor Arts Biology/Psychology Biology/Psychology Personal Information Single. One 27 year old daughter. Excellent health. Hobbies include international biking, travel photography. Skills Academic medical center cultural awareness All aspects health care construction Business planning product line development, marketing analysis Budget development, conceptual design, consulting management, contract management, contracts development, database design development Interior design Real estate acquisition leasing. Hospital acquisition due diligence Additional Information Chair, International Board Amigos de las Americas, Houston, TX. Member Executive Committee, Strategic Planning Committee Finance Committee International Board. $4.5 million budget Founder, local board member, Past President, Wisconsin Chapter Amigos de las Americas, profit organization sponsors young adult volunteer service work Latin America. International Board Member Board member Working Capital Community Needs, Madison WI micro-finance bank like profit a$13 million portfolio Latin America Vice President Aloha Days, Incorporated non-profit organization dedicated promoting volleyball volleyball facilities Madison area. Professional Affiliations Past President Greater Madison Area Health Management System Society. Member, American Society Health Care Executives

CONSTRUCTION

BUSINESS DEVELOPMENT SPECIALIST Professional Overview Results-oriented Sales Business Development leader Technical Background Skill Highlights Excellent written, oral, interpersonal communication skills Strong analytical, problem-solving, conceptual skills Self-motivated, ability plan, schedule prioritize daily activities Works well team environment independent assignments Proficient SAP CRM, MS Office applications, advanced typing skills Professional work ethic commitment excel changing environment Core Accomplishments 2013 2014 Awarded Microsoft M.V.P. six consecutive quarters consistent top performer SAP Q3 Q4 2015: Generated 13.3M Pipeline 6.8M Closed Business SAP Q1 Q3 2016: Generated 18.7 Pipeline 2.3M Closed Business ​ Professional Experience March 2015 September 2016 Company Name City State Business Development Specialist Develop new business opportunities across SAP Northeast Large Enterprise territory Consistently exceeded Market Generated Opportunity Revenue quotas Strategically worked assigned filed representatives develop deploy go-to-market strategies acquire new business SAP Implement outbound marketing campaigns Maintain accurate up-to-date information within CRM accounts Recommend introduce key solutions C-Level Executives within territory Leverage solution specialist engineers qualify develop opportunities Utilize SPIN Selling BANT sales approach business development Collaborate assigned field reps inside sales develop territory strategies January 2014 March 2015 Company Name City State Sales Optimization Specialist (contracted) Support Channel, Enterprise Mid-Market Sales Teams sales processes Collaborate Sales Marketing teams optimize accelerate market qualified sales opportunities Lead disposition tracking, include forecasting revenue capture opportunities Performing lead re-qualification prospect re-engagement capitalize opportunities delivered marketing vendors Collaborate sales develop territory strategy June 2012 April 2014 Company Name City State Marketing Specialist Microsoft Team Lead Lead caller liaison Microsoft Client Success Associate team 23 Calling Agents. Coordinated lead meetings discuss results campaign analysis Internal Client Success members Key Microsoft Stakeholders. Conducted training coaching Agents prior Microsoft Certification Campaign Tester Testing validity data, messaging targeted contacts prior campaign going live Troubleshoot campaigns meeting expected KPI's providing feedback recommendations based findings Dell SonicWALL Chat Specialist Support existing potential Dell SonicWALL customers Event Recruitment Inviting targeted key contacts based client objectives marketing events Appointment Setting Scheduling firm date time meetings key contacts Lead Generation Matching prospects needs Client's service product Education 2017 Rio Salado A.A. General Studies Related Coursework: Computer Technology Skills Technical Sales SAP Social Selling Business Development SPIN Selling Network Security Relationship Building Channel Partners Cold Calling

BUSINESS-DEVELOPMENT

SALES AGENT Core Qualifications Compliance Policies Procedures (CSC) People Soft Query (DynCorp) Experienced use Deltek Costpoint, PeopleSoft, Oracle SAP. Proficient use Microsoft Office software. Email programs include Outlook Lotus Notes. Excellent Internet research skills. NCMA member. Experience Sales Agent September 2016 Current Company Name － City State Prepare documents representation contracts, purchasing statements, closing agreements, leases deeds. Accompany buyers visits inspection property, advising suitability value homes based current market conditions. Evaluate mortgage option helping clients obtain financing best rate terms. Provide expertise advice clients prepare home competitively priced sell quickly. Principal Subcontracts Administrator July 2012 May 2016 Company Name － City State Performed comprehensive support high dollar visibility government contracts include involvement proposal preparation, evaluation, source selection, price analysis financial reporting. Reviewed performed in-depth analysis supplier proposal responses ensure responsive, responsible subcontractor selected award. Negotiated subcontract terms provided interpretation advice Program Manager concerning requirements subcontract, ensure compliance FAR company policy. As senior level Administrator department, I provided guidance work leadership less-experienced Subcontracts Administrators. Subcontracts Administrator August 2009 July 2012 Company Name － City State Responsible managing cradle-to-grave (Capture Closeout) procurement process forty five (45) major Task Orders, valued 1 Billion dollars. Supported development execution 90 proposal efforts fifteen (15) subcontractors per program. Procurement activities involved purchasing hardware software products; construction projects; aircraft maintenance training programs; associated labor training projects simulation technical services Prepared bids, processed specifications, progress reports; advised management contractual rights obligations; compile analyze data, maintain historical information, working closely program managers, project managers, finance engineering. Subcontracts Administrator/Buyer June 2008 June 2009 Company Name － City State Provided cradle-to-grave administration assigned subcontracts task orders cumulative value 20 million dollars. Issued negotiated pre-award agreements (i.e. teaming non-disclosure agreements). Prepared solicitation documents complex acquisitions include statements work, terms conditions flow-down terms conditions, bid performance evaluation factors, measures incorporated Requests Proposal may appropriate procurement. Reviewed customer solicitations, issued subcontractor RFPs negotiated pricing terms order protect company's interests provide cost savings. Developed negotiated post-award subcontract documents ensure compliance Government regulations, prime contract requirements, company policies. Issued subcontract task order modifications necessary. Resolved subcontractor payment issues. Subcontracts Administrator October 2006 May 2007 Company Name － City State Conducted proposal preparation, negotiation, administration, customer contact activities provide proper contract acquisition fulfillment accordance company policies, legal requirements, customer specifications. Prepared RFPs bid packages, conducted bidders' conferences, analyzed evaluated proposals, selected recommended subcontractors, wrote awards, administered resulting subcontracts. Negotiated coordinated additions, deletions, modifications needed. Developed specifications, work statements, terms conditions procurement specialized materials, equipment, services valued 20 million dollars. Participated development subcontract policies procedures. Buyer August 2004 October 2006 Company Name － City State Conducted procurement actions various Government programs accordance prime contracts, FAR, DFARS, company policies CPSR requirements. Analyzed purchase requisitions; initiated RFQs/RFPs; reviewed bids; selected vendors; negotiated terms, conditions pricing materials services procured; issued purchase orders subcontracts utilizing Costpoint. Provided overall cost savings company $20,000. Completed necessary file documentation include price analysis, memorandums negotiation, determination commerciality, etc. Tracked vendor delivery products services expedited orders needed. Provided support subcontracting activities NDAs, Teaming Agreements, Consultant Agreements, Subcontract Modifications Task Orders. Associate Buyer November 2000 August 2004 Company Name － City State Conducted solicitations bid suppliers; tabulated analyzed bids secure lowest best value; developed price analysis, prepared placed purchase orders; maintained PO files compliance. Identified new sources procured products services emphasis seeking women minority suppliers assist achievement subcontracting goals accordance FAR/DFARS. Education B.S Management/Psychology 1997 University Maryland － City State Management/Psychology Subcontract Management (JA White Associates, Inc.) *Time Management Organizational Skills (Rockhurst University) Skills acquisitions, Business Writing, closing, hardware, conferences, Consultant, contracts, clients, delivery, documentation, Email, finance, financing, financial reporting, Government, Government regulations, inspection, interpretation, leadership, legal, Lotus Notes, managing, market, materials, Microsoft Office software, Outlook, negotiation, Internet research, Oracle, Organizational Skills, PeopleSoft, People Soft, Policies, pricing, prime, Procurement, progress, proposals, Proposal, proposal preparation, purchase requisitions, purchasing, SAP, simulation, Time Management, training programs

SALES

Pavithra Shetty Summary Customer-oriented Principal Consultant knowledgeable developing implementing successful business solutions drive productivity growth. Offering expertise SQL, Data Visualization, Scripting language 6 years experience software industry. Experience Principal Consultant Company Name City State June 2018 Current Design, Develop, Test Document Business Intelligence reports: Gather Business needs develop interactive dashboards BI reports. Work Data warehouse data sources get data Data Visualization Using Business Intelligence Tool. Write SQL Queries Stored procedures pull data Visualization Tool. Modeling data efficiently pull data visualization Design Dashboard Provide insights management departments make Data driven decisions. Embed BI reports Customer Application using .NET Framework, JavaScript. Which uses Web APIs access BI reports. Create Peer review SQL queries ad hoc data reporting. Managed junior developer delivering consistent coaching constructive feedback. Design, Develop, Test Document SQL Queries, Stored Procedures, .NET Codes order maintain add features Student Information System. Communicate clients gather requirement new data collection change request. Design data model web interface collecting new data improve existing system. Peer review codes validate correctness integrity system. Perform Unit test, Integration test Regression test Development QA environment Build Release. Follow Agile Methodology software development using Azure DevOps better utilization time resources. Create SQL queries ad hoc data reporting. Support end users resolving technical issues. Business Intelligence Developer Company Name City State September 2015 May 2018 Designing, developing, validating, documenting SQL queries, graphical reports, dashboards, data warehouse applications support strategic initiatives. Reviewed project requirements identify customer expectations resources needed meet goals. Conceived, developed implemented wide range BI solutions. Optimized data gathering processes, analysis procedures visualization strategies. Created oversaw dashboards QlikView. Create maintain SSIS packages using Microsoft Visual Studio. Extract data files received SFTP upload data-to-data warehouse required form. Using given technical specs create flat files send data files clients using SSIS package. Also, automate maintenance SQL Server databases updates. Analyzed code corrected errors optimize output. Resolved customer issues establishing workarounds solutions debug create defect fixes. Wrote user manuals documentation roll-out customer training sessions. Established maintained key relationships business stakeholders promote future opportunities. Managed 2 junior developers delivering consistent coaching constructive feedback. College Student Company Name City State January 2015 May 2016 Most accomplished College Projects: Predicting Breast Cancer: Create machine learning model predict malignant tumors. Used Python "Random Forest Classifier" predict malignant tumors breast tissue. Here, main idea building multiple models different sample different initial variables train data set. Goal determine attributes provide information used predict malignancy. My model tested “test data set” accuracy 96% successful predicting whether tumor malignant benign. Data Mining- Image Classification: It process categorize images one several categories. Classification requires training image category. Constructed Training Test data given image data using Java programming. Constructed five different classifier models using training data file. Tested classifiers using test data compared prediction accuracies among five different classifiers. Achieved 95% accuracy. Software Engineer Company Name City State October 2013 January 2014 Develop code java document artifacts including unit test plans ensure output per specifications: Execute tasks procedural OOP development techniques. Best practices efficient easier maintain code. Best practices securing web applications. Inserting, querying managing data stored databases files. Skills SQL Server/MySQL Data Analysis Visualization C#/.NET framework Python JavaScript Azure DevOps Education Master Science Computer Science University Illinois At Springfield City State Completed coursework Data Science, C# Programming .NET Data Mining. 3.95/4.0 GPA May 2016 Bachelor Engineering Information Science P.A College Engineering (VTU) City "Best Outgoing Student" Recipient Honor Roll 2010-2011 May 2013

CONSULTANT

SENIOR BANQUET CHEF Professional Summary Dynamic Executive Chef broad spectrum international experience facets hotel restaurant operation, established track record Food &Beverage Management extensive knowledge food beverage management culinary arts. Trained educated Europe expert knowledge Traditional French, Italian American cuisines. A passionate Leader vision outstanding customer service team achievement, driven financial operational success organization. Skills Business operations expertise Inventory control record keeping Trained performance wage reviews Natural leader Service-oriented Strong work ethic Work History Senior Banquet Chef 03/2014 Current Company Name – City State The W-Atlanta Midtown flag-ship property 466 modern luxury guest rooms, 4 outlets including farm table restaurant concept, 24-hour room service operation full service luxury spa. Leader charge entire Banquet Garde Manger kitchen operations 40.000 sq. feet banquet meeting space, 3 kitchens, skyline wedding venue. Manage direct team 8 cooks, 5 banquet attendants, 2 stewarding supervisors 8 stewards. Successfully managed conversion Jean Georges Spice Market, intoTrace Restaurant concept. Direct coordinate administrative duties purchasing Culinary Department. Increased GSI (guest satisfaction index) solid 4.67 ratio Banquet/Catering department. Custom created menus directed themed events top ranking accounts clientele. Improved food cost 26% YTD foodcost 24.1% effectively managing production accurately conducting purchasing methods applying cost saving procedures. Strongly improved house food production, improving labor productivity budget. Achieved 97.6 point Steritech food safety score, 98 point score county health department. Executive Chef 04/2012 02/2014 Company Name – City State The Emory Conference Center Hotel 325 luxury guest rooms, 5 outlets including, 250 seat restaurant, Club Lounge, room service, bowling lanes Pub, Houston Mill House wedding venue. Directly Responsible culinary banquets operations 40,000 sq. feet meeting space. Leading managing team 30 employees including supervisory/management team 5 people. All financials growing property grossing 8-10 million revenue Food Beverage Department. i.e. food costing, forecasting flow-through Revenue, labor, expenses, purchasing, etc). Created maintained impeccable food preparation, visual aesthetic, quality standards areas operation. Obtained excellent Unifocus scores guest satisfaction ranging 90-96% overall. Participated contributed major decision maker F&B department ongoing improvement process culinary program. Training Development direct F&B Management Training team. Achieved food cost labor cost budget maintained excellent health inspection scores. Executive Sous Chef 08/2010 04/2012 Company Name – City State The Loews Atlanta hotel 414 luxury suites, 120 seat Southern themed restaurant bar, spa. Directly responsible managing overseeing multiple outlets including 120 seat restaurant, 24 hour room service, 37,000 sq. feet meeting space including 11,000 sq foot ballroom. 35 employees including supervisory/management team 5 people. Successfully coordinated managed banquet catering functions, financials administrate duties high volume property grossing 12-14 million Food Beverage Department. Effectively hired, trained developed high performance culinary stewarding team maintaining Loews Brand Standards improved operating procedures. Maintained improved budgetary guidelines increased guest satisfaction number 1 Loews Corporation Culinary Department. Achieved outstanding health inspection scores throughout year, obtained excellent employee survey record Culinary Department. Executive Sous Chef/Interim Head Chef 10/2007 08/2010 Company Name – City State The Intercontinental Hotel features 422 luxury guest rooms, 24-hour restaurant concept room service, luxury club lounge themed bar, 32,000 sq. foot meeting space 12,000sq. feet ballroom accommodate 850 seated dinners 1,500 theater style reception setting. Responsible overall operation Culinary Department 4 star, 5 diamond corporate flagship hotel Intercontinental Hotel Group. Improved food cost 25% budget 28.2% maintained variables labor cost within budgets times, strong contributor quality profit ownership. Directly responsible F&B outlets including 24 hour French Bistro concept (Fine Dining), XO cognac Bar Lounge, Room Service Spa Dining, Banquet Catering Operations. Directly responsible 50 employees (Including Leadership). Successfully operated interim Executive Chef transition ownership, effectively managed process well Culinary Department, financials, high profile corporate events IHG. Banquet Chef Winery Chef 03/2006 10/2007 Company Name – City State The Hotel Features 277 luxurious guest rooms, 6 Food Beverage venues, Pool Bar Golf Grill full service spa. The Winery features 120 seat Bistro, fine dining prix fix restaurant, Viking Cooking Studio various Banquet venues. Responsible aspects Culinary Department direct emphasis Banquets Catering operations overseeing 6 F&B outlets. Manager charge absence Executive Chef. Manage oversee entire culinary team 40 employees including 4 Sous Chefs. Responsible coordination administrative duties, purchasing, menu planning development out-door facilities. Promoted Winery Chef 2007. Education Bachelors Degree Culinary Arts Hospitality Management Nutrition Restaurant Techniques 1 1998 RIVB Culinary Institute City Culinary Arts Hospitality Management Nutrition Restaurant Techniques Business Administration 1 1992 Mavo College City Business Administration Certifications Serv-Safe Manager Certified Certified Managing multi-cultural diverse workforce Skills administrative, budgets, budget, concept, conversion, Cooking, clientele, Delphi, Dutch, Employee Relations, English, Features, financials, forecasting, French, German, Internet Literate, Leadership, Managing, Management Training, Market, Excel, Office, 97, Outlook, Windows 98, 98, NT, Word, Mill, profit, purchasing, quality, reception, Recruitment, safety, Spanish, supervisory

CHEF

LOGISTICS COORDINATOR Summary To obtain full-time position company offers opportunities growth potential, contributing success employer. I'm executive dynamic leader, team player motivator. I 15 years Human Resources/office experience contribute company organization. I'm detail-oriented person excellent analytical skills experience benefits payroll administration. Along 10 years Community service work. Accomplishments Employee Month Award Team Player Award Experience July 2013 November 2013 Company Name City State Logistics Coordinator Rail logistics work in-bounding out-bounding trains three different states, local railroad Ensuring vins big three automotive companies correct trains Data Entry switch Instructions Document train information, along verifying waybills, vins correct destination Matching waybill numbers Ensuring information inputted accurate giving attention detail December 2011 October 2012 Company Name City State Administrative Assistant/Receptionist Answering telephones welcoming guests. Receiving directing visitors, Word processing, photocopying, filing, faxing Assist scheduling organizing complex activities meetings department activities members Management Team, Maintaining/reordering office supplies Coordinate travel arrangement employees consultants necessary Coordinated work activities subordinates staff January 2011 September 2011 Company Name City State Project Lead Project Manager assisting 36th District Court transition one HRIS/Payroll System ADP 5.0 ADP HR-B Workforce Now; servicing 400 employees March 2008 October 2008 Company Name City State HR Coordinator Administered monthly payroll 30-employees 3 different sites Managed employee benefits, building, contents, D&O, liability multiple sites. Reviewed job descriptions developed hiring manager, ensured FLSA compliance Coordinated formal employment offers; pre-employment drug screen background check(s) Created maintained employee files; employee database. June 2006 February 2008 Company Name City State HR Specialist Facilitated hiring placement process 100 different positions Supported disciplinary action terminations including COBRA administration Conducted employee training Benefits eXpert IPAY systems Administered employee welfare benefits open enrollment Organized return-to-work program, employee health safety training Prepared monthly reconciliation temporary employment accounts. August 2001 June 2006 Company Name City State HR Benefits Administrator Prepared monthly reconciliation healthcare accounts BCBS, BCN, HAP, Total Healthcare, Omnicare, Delta Dental, SunLife Mutual Omaha Life Insurance, Employee Census Report creation Responded inquires/concerns regarding employee healthcare benefits Experience Worker's Compensation, STD/LTD, FMLA, ADA, Child Support Orders, COBRA Administration, LOA, The Healthcare Reform Act Handled recruitment placement union employees Prepared paperwork new hires terminating employees completion paperwork. Completed ADP system reports HR compliance Education 2016 University Phoenix Health care Mgmt BS BS: Healthcare Administration-HM University Phoenix -Healthcare Administration w/ concentration Health care Mgmt. (Pending) 2013-2016 Accomplishments -Trained 350 staff-members use HRIS self-service benefit system, ADP's Benefit eXpert -Ability handle multiple priorities simultaneously -handle human resource functions high level confidentially -Ability meet deadlines -Ability work alone team setting -Ability set goal, make sure goal carried fullest. -Ability produce work high degree accuracy attention details -Employee Month Award -Team Player Award -Conducted new hire orientations quarterly -Implemented in-house hiring system; also implemented back-to-work program employees workman's compensation, DIA still using today. Professional Affiliations Warren Conner Development Coalition -Detroit Skills Compensation, Healthcare, Hr, Benefits, Cobra, Reconciliation, Adp, Accounts For, Ada, Annuities, Dental, Fmla, Healthcare Accounts, Healthcare Benefits, Leave Of Absence, Life Insurance, Loa, Long-term Disability, Ltd, New Hires, Recruitment, Short-term Disability, Std, Award, Excellent Multitasker, Simultaneously, Team Player, Health And Safety, Terminations, Training, Payroll, Administrative Assistant, Answering, Faxing, Filing, Office Supplies, Receptionist, Scheduling, Telephones, Word, Adp Hr, Project Manager, Database, Employee Benefits, Flsa, Liability, Detail-oriented, Human Resources, Office Experience, Automotive, Data Entry, Logistics, Railroad

ARTS

BUSINESS DEVELOPMENT MANAGER Summary Accomplished top performing professional proven success directing, leading managing projects campaigns concept completion. Intensely focused partnering ensure client/customer satisfaction consistently exceeds expectations. Creative, strong partnership building skills excellent communicator recognized taking collaborative approach enthusiastic team player. Highlights TECHNOLOGY SKILLS Knowledge Digital Marketing Advertising, Social Media (LinkedIn, Facebook, Twitter), MS Office Suite (Word, Excel, Outlook, PowerPoint), Corporate Proprietary Software Accomplishments Online Advertising Campaign Management Sales Territory Management Customer/Client Relationship Building Prioritization Multi-tasking Cross-Team, Cross-Cultural Relations Training Mentoring Effective Verbal Written Communication Executive Interfacing Experience BUSINESS DEVELOPMENT MANAGER Sep 2011 Sep 2013 Company Name － City State Online Service Division Contract Position) Beta Coordinator Project Rubicon. Shopper-Ready Content Tools Omni-Channel Digital Marketing. Managed worldwide inbound customer partner inquiries Microsoft Tag Platform Startup Business Group supporting facilitating increased sales portfolio. Sourced top retailer brands facilitate building growth revenue portfolio. Solicited prospective customers utilizing multiple social media venues LinkedIn. Provided analysis customer experiences based set evaluation questions. Built strong working relationships vendors contributing growth market profitability identifying opportunities introduce new products/services. Researched analyzed online marketing trends advertising tools. Managed worldwide inbound customer partner inquiries ensuring complete response satisfaction. ACHIEVEMENT: Successfully manage Rubicon retail customer meetings. Help drive interest project local retailers based Seattle area. Result: Built loyal customer list. ONLINE ADVERTISING DELIVERY MANAGER Oct 2008 Oct 2009 Company Name － City State Operated fast-paced Online Advertising division focus Detroit, MI territory. AOL, (S&P 400), pioneer leading-edge global web services company includes network premium niche content sites, extensive offering world-class tools platforms. With one industry's largest advertising networks, AOL engages consumers online advertising services 10/both AOL's owned operated properties third-party websites. Partnered sales team analyze contracts, negotiate close deals. Determined advertising pricing discounts. Provided forecasting reporting support sales teams. Monitored campaigns offered strategic analysis client advertising campaign performance. Facilitated optimization inputs enhanced performance achieved client objectives. Crafted delivered formal informal presentations sales teams. ACHIEVEMENT: Implemented critical analysis identified campaigns running. RESULT: Saved campaigns showing $0 profit, effecting bottom line results. PROJECT MANAGER Aug 2005 May 2008 Company Name － City State Managed corporate training projects aimed sales effectiveness. Huthwaite (a division Informa) world's leading sales performance improvement organization. Founded scientifically validated behavioral research, methodologies include internationally renowned SPIN® Selling. Target industries software, financial services, media, transportation, pharmaceuticals. Clients included: Bank America, Boeing, Google IBM. Partnered clients assessed needs organizations. Defined project scope developed customized sales performance improvement coaching programs would drive real business results. Provided coaching, consulting assessments sales staff. Managed short- long-term contracts, managed implementation projects concept completion, delivering time budget. Supervised, trained, coached assigned teams trained new hires measurement assessment tools. Created implemented improvements processing reporting. ACHIEVEMENT: Teamed sales force create deploy "Template Excellence", diagnostic sales assessment tool patent pending. RESULT: Provided tool would pinpoint individual strengths weaknesses identify critical gaps across sales force. BUSINESS DEVELOPMENT COORDINATOR Jul 2002 Jul 2004 Company Name － City State Marketed fine fragrance products high-end perfumery house managed team 20, across three states 65 stores. BPI USA subsidiary Paris-based BPI division Shiseido Americas Corporation. Products included: Issey Miyake, Jean Paul Gaultier Narciso Rodriguez. Directed product launches. Trained client employees features, advantages use. Administered $100,000+ budget, defined set sales goals. Successfully built selling team, motivating implementing solid sales techniques. Earned #1 ranking region. ACHIEVEMENT: Successfully built selling team, motivating implementing solid sales techniques. RESULT: Earned #1 ranking region. Education Bachelor Science Hotel Management 1992 University Maryland － City State US Skills SALES, BUDGET, BUSINESS DEVELOPMENT, CONTRACTS, ADVERTISING, CLIENTS, COACHING, FINANCIAL SERVICES, FOR SALES, NEW HIRES, OF SALES, PATENT, PROJECT MANAGER, SALES FORCE, SALES STAFF, TRAINING, WITH SALES, DIGITAL CAMPAIGN, DIGITAL MARKETING, INCREASED SALES, MARKETING, NEW PRODUCTS, ONLINE MARKETING, RETAIL, RETAIL MARKETING, SATISFACTION, SALES GOALS, SALES TECHNIQUES, SET SALES, CLASS, COMPREHENSIVE LARGE ARRAY DATA STEWARDSHIP SYSTEM, FORECASTING, OPTIMIZATION, PRICING, SALES TEAM, TERRITORY, THE SALES, TO SALES, WEB SERVICES, AWARD, COMMUNITY OUTREACH, BPI, EXCEL, MANAGING PROJECTS, MS OFFICE, OUTLOOK, POWERPOINT, STERLING, TEAM PLAYER, WORD Additional Information Teamed sales force create deploy "Template Excellence", diagnostic sales assessment tool patent pending Professional Affiliations National Golden Key Honor Society

BUSINESS-DEVELOPMENT

EXECUTIVE CHEF Professional Summary To join organization allow apply experience knowledge. Skills Work History Executive Chef 01/2008 Current Company Name – City State Prepare daily meal preparation 500 4000 man "Work Force Camps" remote locations 4 daily meals transportable lunches. Provision Prepare meals Commercial Fishing crews 250 Individuals. Develop cost menu items targeted food cost. Establish maintain purveyor relationships. Negotiate property, equipment leases sales. Oversee Food Beverage operations multiple site locations include administration weekly purchasing budget. Establish par/prep standards, i.e. FIFO, label dating foods. Perform/Train staff "line" positions FOH/BOH functions required. Interview, hire, train review employees necessary. Maintain consistent interviewing hiring practices. Develop create banquet/catering menus. Plan private special events. Maintain consistent HACCP, Serve-Safe Alcohol Service standards relative documentation wherever required. Direct Supervision 25-50 Employees. Oversee Retail operations. Recipe Design/Menu Engineering. Manage procurement Logistics outlets Retail Hospitality Maintain High level Customer Service Business Plan Development Location Evaluation Management Services Menu Design Layout Restaurant Brewery Design Equipment Purchasing Design Consultation Restaurant Systems Policies Author employee standards manual. Create facilitate staff training manuals related position testing. Budgeting Financial Controls Develop/implement marketing advertising strategies. Analyze implement necessary changes improve guest service staff efficiency. Sales Floor Merchandising/Planograms. Recipe Development/Menu Engineering. Operations 01/1997 01/2000 Company Name – City State Corporate Menu Development, Costing, Procurement/Logistics Remote Camps Contract Negotiations Food Brokerage Shipping. Planning preparing daily meals passengers crew. Vendor Relationships price negotiations. Solid relationships Culinary Unions. Responsible safe organized operation galley. Organized planned galley tours onboard passengers. Positive consistent interaction passengers. Serve-Safe CFPM, HACCP USDA/FDA, Alaska, Washington, Oregon Certified Food Handler. Budget forecasting individual restaurant entities include food, labor beverage diverse costs based upon specific operations. Operational adherence Franchisee 2 QSR Fast Food operations include corporate oversight Food, Labor Controllable Costs. QSR 18-21% Full Service 30-32% Overall labor costs) Responsible ordering inventory control. Oversee complete Food Beverage Operations multiple full service restaurants. Manage production 175-400 covers nightly 5-8m annual sales. Supervision 475 Seasonal Fulltime Staff multiple locations. Training FOH include Wine Beverage service relative food pairings. Training BOH include Food Handling, Safe Practices, FIFO Kitchen Systems recipe/plating adherence. Recipe Design/Menu Engineering Corporate Chef Of 10 Vessel Organization SALES/MARKETING Sales, Merchandising delivery high quality varietal wines, foods beverages. Customer Service Training Sales Staff Overall vineyard management 37 acres. Product Sales Forecasting Ordering Trends. Sales Staff Training Merchandising. Develop Strategic Sales Marketing Plan. Co-host weekly radio show. Responsible performance reviews Sales Culinary Staff. Oversee Weekly Sales Meetings Supervision 15 Sales Staff. Store Set/Re-Set According To Plan-O-Gram. Implement Develop Key Performance indicators staff, Sales Culinary Divisions. Create Develop Sales Incentive Programs Primary Organizer Community Catering/Banquet Events. Implement Bi-Annual Sales Retreats. Route Sales. The listed experience parent company Food Service Associates)Castile Trucking, The Shanghai Café, Tai-Tung, Four-Seas, Alaska Sightseeing Cruise West, Chili's Westminster, Wendy's Of The Rockies, The Gallery Restaurant Lounge (2 Locations) The Quality Hotel Tacoma Dome, Crown Pacific Inn, Ernst Home Centers Paul's Grocery, Mt Baker Vineyards The Hungry Halibut Restaurant Lounge. 01/1986 01/2008 Education M.S Hospitality Management Wing Luke University, Shanghai Province, Peoples Republic China Hospitality Management B.P.S Culinary Management Culinary Management Accomplishments U.S. Naval Culinary Training, USNTC, San Diego, Ca. USS Esteem MSO-438, Member US. Naval Culinary Team 1977-1980 Internship-Victor Rossellini, Owner, Rossellini's 410, Seattle, Washington Internship-Trotter's Restaurant, Chicago, Illinois LICENSES/AFFILIATIONS American Culinary Federation 234185 C.E.C. SERVE SAFE #7361161, HACCP, USDA/FDA, Alaska, Washington Oregon Food Handler's Card TIPS/TAMS Certification, National Restaurant Assoc, Pro-Start Mentor/Coach NSTC Certification, First-Aid, CPR AED, TWIC, FAA Security Clearance Merchant Mariner's Documents- United States Coast Guard. Skills advertising, Budgeting, Budget, Bi, Business Plan Development, Consultation, Contract Negotiations, Customer Service, Customer Service Training, delivery, documentation, special events, Fast, Financial, forecasting, hiring, inventory control, Layout, Logistics, Marketing Plan, marketing, Meetings, Merchandising, negotiations, Organizer, performance reviews, Policies, Procurement, Purchasing, Quality, radio, Retail, SALES, Sales Forecasting, Shipping, Staff Training, Strategic, Supervision, Author

CHEF

EXECUTIVE DIRECTOR Career Overview Highly motivated public servant 35 years multitude facets include: Administrative Management, Logistics Management, Budget Management, Emergency Management, Quality Improvement Management, Physical Personal Security Management, Antiterrorism, Force Protection, Shipboard Operations, Navigation, Maritime Law Enforcement, Combat Readiness, Training Instruction. Skill Highlights Problem Resolution Self-starter Collaboration Coordination Service Orientation Budget Microsoft Office QuickBooks Spreadsheets Career Accomplishments Received various medals accommodations superior performance peace time combat units. Professional Experience 06/2009 08/2012 Company Name － City State Executive Director Administrator non-profit arts cultural organization Kodiak, Alaska. Actively pursued funding sources private governmental. Continuous interaction community, local, state federal agencies arts education cultural programming remote island community promote organizations goals public forums, advertisement, marketing, use media, brochures, various online media outlets. Aggressively realigned organizations strategic plan current near future goals. Directly responsible grant applications process creation reporting. I managed grants state local sources, sole administrator Kodiak Arts Council, I required understand provisions grants. Promulgated administered annual art grants community members. Effectively realized 20 percent increase patrons use underutilized web social network programs. Adapted ecological friendly system disseminate newsletters, mass mailings special event notifications. Applied strategic plan dimensions annual budget 28 percent increase operating funds. Budgeted, contracted presented productions throughout year, professional amateur performers. Directed 200 volunteers various performances events. Contracted presented master classes age groups dance music. Continually added collaborative arts education events local cultural organizations throughout year. Reached served populations community video teleconferencing outlying villages workshops. Sought received additional funds subsidize performance tickets served students community. Collaborated local museums (Alutiiq, Baranov) public entities (U.S. Fish &Wildlife Refuge) plan art exhibitions, promote collections, enhance preservation exhibits. 05/1985 09/2009 Company Name Chief Warrant Officer Four detailed directing Forward Operating Base personnel Kuwait Operation Iraqi Freedom CTF 55.6 CTF 150 assets (2005 2006). Deck Watch officer multiple Patrol Boats support Operation Iraqi Freedom (2005 2006). Liaison Officer CTF 55.6 Oman, Yemen, UAE, Kuwait, Djibouti detailed planning, executing training events sea enforcement; planned directed Personal Protective Services US foreign senior officials INCONUS (2002 2005) attached CTF 55.6 (Operation Iraqi Freedom 2005 2006). Directed emergency management efforts military base, included civilian populace (2002 2005). Initiated background investigations base personnel; provided follow reporting derogatory information Coast Guard Intelligence Center; Led full police force assigned provide security, safety, enforce federal state laws; Liaison local, federal law enforcement agencies; led and/or oversaw investigations criminal civil cases. Administration/Leadership Command Enlisted Advisor (1997-1999), Officer In Charge Forward Operating Base Kuwait (2005 2006). Managed daily routine aspects administrative support personnel assigned units. Administrative matters included limited to, travel coordination, performance reviews, daily event job schedule management, training administration, work site coordination units/groups, duties assigned higher authority. Developed implemented tracking system qualifications/certifications operational units positions unit meet mission requirements (1999 2002, 2006 -2007, 2007 2009). Trained personnel various units human resource requirements sexual harassment, diversity, workplace environment, work life issues (1994 1999, 2002 2006, 2007 2009). Administered preventive maintenance program shipboard, small craft (21 55 foot), ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 1999, 2002 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) various projects throughout military career included large Cutter renovations, small vessel acceptance, small vessel renovations/alterations. COTR various contractors subcontractors recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked Area Command staff develop contract RFP's various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, large maintenance equipment purchases. Communications 01/1985 01/2009 Law Enforcement Officer drug interdiction, alien migration interdiction, maritime law enforcement, domestic international fisheries enforcement, counterterrorism antiterrorism (1985 2009). 01/1977 01/1979 Strong communications, public speaking, senior senior instructor 1996 1999, Security Officer 2002 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations foreign military officials (1996 1999, 2002 2005, 2005 -2007). Education 2002 U.S. Coast Guard Certification Antiterrorism Force Protection Level II Certification Excelsior College BS-Liberal Arts BS Management Psychology Excelsior College BS-Liberal Arts (Administration/Management Psychology Focus) Military Education Command Security Officer Course Export Domestic Maritime Training Law Enforcement Boarding Officer Course ICS-300, 200, 100 Applied Suicide Intervention Course Military Experience 05/1985 09/2009 Company Name Chief Warrant Officer Four UNITED STATES COAST GUARD May 1985 September 2009 Chief Warrant Officer Four (BOSN) Operations Officer 7th Crew, USCG PATFORSWA (Patrol Forces Southwest Asia) detailed directing Forward Operating Base personnel Kuwait Operation Iraqi Freedom CTF 55.6 CTF 150 assets (2005 2006). Deck Watch officer multiple Patrol Boats support Operation Iraqi Freedom (2005 2006). Liaison Officer CTF 55.6 Oman, Yemen, UAE, Kuwait, Djibouti detailed planning, executing training events sea enforcement; planned directed Personal Protective Services US foreign senior officials INCONUS (2002 2005) attached CTF 55.6 (Operation Iraqi Freedom 2005 2006). Directed emergency management efforts military base, included civilian populace (2002 2005). Law Enforcement Officer drug interdiction, alien migration interdiction, maritime law enforcement, domestic international fisheries enforcement, counterterrorism antiterrorism (1985 2009). Security Officer/Chief Police Coast Guards largest base (2002 2005): Initiated background investigations base personnel; provided follow reporting derogatory information Coast Guard Intelligence Center; Led full police force assigned provide security, safety, enforce federal state laws; Liaison local, federal law enforcement agencies; led and/or oversaw investigations criminal civil cases. Administration/Leadership Managed administrative offices Executive Petty Officer (1989 -1990), Command Enlisted Advisor (1997-1999), Officer In Charge Forward Operating Base Kuwait (2005 2006). Managed daily routine aspects administrative support personnel assigned units. Administrative matters included limited to, travel coordination, performance reviews, daily event job schedule management, training administration, work site coordination units/groups, duties assigned higher authority. Developed implemented tracking system qualifications/certifications operational units positions unit meet mission requirements (1999 2002, 2006 -2007, 2007 2009). Trained personnel various units human resource requirements sexual harassment, diversity, workplace environment, work life issues (1994 1999, 2002 2006, 2007 2009). Administered preventive maintenance program shipboard, small craft (21 55 foot), ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 1999, 2002 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) various projects throughout military career included large Cutter renovations, small vessel acceptance, small vessel renovations/alterations. COTR various contractors subcontractors recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked Area Command staff develop contract RFP's various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, large maintenance equipment purchases. Communications Strong communications, public speaking, senior-level presentation experience (Instructor 1977 1979, senior instructor 1996 1999, Security Officer 2002 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations foreign military officials (1996 1999, 2002 2005, 2005 -2007). Certifications Antiterrorism Force Protection Level II Certification Professional Affiliations Kodiak High School Booster Club Presentations Strong communications, public speaking, senior-level presentation experience (Instructor 1977 1979, senior instructor 1996 1999, Security Officer 2002 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations foreign military officials (1996 1999, 2002 2005, 2005 -2007) Skills Liaison, Security, Training, Budget, Collections, Credit, Increase, Marketing, Video Teleconferencing, Cases, Instructor, Administrative Support, Compressors, Control Systems, Fire Control, Generators, Industrial Machinery, Interior Renovations, Maintenance, Preventive Maintenance, Operations, Budget Management, Logistics, Logistics Management

ARTS

HR GENERALIST Experience 08/2017 Current HR GENERALIST Company Name － City State Recruited help open new company sales team TX NC, guiding senior management pay and. compensation contract positions. Worked senior leadership create HR policies procedures; recruit. employees; updated HRIS system tracking time attendance, PTO benefits, employee applicant log;. created training manual; conducted job evaluations analysis created pay ranges competencies. Implemented programs policies areas training development, compensation structures, new- employee orientation. Cut payroll expenses 16% implementing time clock system policy company-wide, monitoring time attendance. Revised job descriptions created competency checklists 25 positions company-wide three states. Shadowed" interviewed employees construct accurate picture duties skills required position. Continued... 06/2015 05/2017 HR GENERALIST Company Name － City State Partnered employees management communicate carious HR policies, procedures, standards and. regulations. Reviewed applications paperwork/collected necessary documents Answered multiple phone lines, greeted candidates Conducted employment verification, reference checks, credit checks Screened resumes, scheduled conducted interviews, composed Congratulatory Letters. 10/2013 05/2015 Owner Chef Company Name － City State Oversee daily operations quaint catering company specialized Mexican Italian cuisine, unique beverages, chocolate confectionaries. Manage details related safe preparation, delivery, setup diverse food orders serving 100 guests. Interface clients gather critical event details, learn specific food preferences, recommend appropriate menu items quantities. Coordinate planning, ordering, purchasing, storage food, equipment, supplies. Sole preparer food orders, operating smokers, grills, food warmers, various pieces equipment. Manage bookkeeping, budgeting, accounting. Skillfully learned managed entire business startup. Applied permits licenses, established company brand marketing materials, created menu pricing, implemented advertising campaigns. Established market-competitive price points maintaining superior quality standards. Led company achieving 28% profit first year. Established manage partnerships food suppliers acquire freshest foods ingredients time prepare orders. Advertise business print, digital, social media, local radio stations, partnerships local area businesses. Earned high rate repeat referral business word-of-mouth promotion. Developed manage partnerships restaurant supply stores purchase needed equipment, tools, supplies, packaging materials. 01/2008 01/2010 Kitchen Manager Company Name － City State Oversaw daily kitchen operations, leading team 10 safe preparation guest food orders. Operated pizza. ovens, grills, industrial cleaners. Kept kitchen area pristine condition line safety regulations. Managed. inventory food supplies. Resolved problems related customers team dynamics. Additionally, assisted. overseeing front-of-the-house operations, including counting balancing drawers shift. Successfully aligned team members--diverse personalities, work styles, backgrounds--around shared goals, led team providing customers exceptional dining experiences. Trained employees kitchen protocols; safe food handling, preparation, storage; food portioning, plating, presentation; cleaning grills, equipment, surfaces; count drawers, operate POS system, close restaurant. 01/1999 01/2001 Assistant Restaurant Manager Company Name － City State Assisted general manager chef overseeing daily operations, planning menus daily specials, hiring and. training employees, preparing serving lunch orders. Planned executed special events serving up. Education 2017 Master Business Administration HR Management ASHFORD UNIVERSITY － City State 2,500 guests. HR Management Managerial Finance, Financial Managerial Accounting, Economics, Managerial Marketing, Organizational Behavior, Business Law, Operations Management, Strategies HR Management Project: Reviewed analyzed 30 years business research compare two primary approaches filling open positions: hiring externally promoting within. GPA: 3.9 Member Golden Key International Honors Society, Recipient Ashford University Alumni Scholarship 2008 Bachelor Arts Business ASHFORD UNIVERSITY － City State Business April 2018 Sigma Six Yellow Belt Certification (2018) PHR Certification (Professional Human Resources Tentative Summary HR generalist 3 years experience 10 years management experience seeking position HR Generalist company I grow improve skills Human Resources. Extensive background HR Generalist affairs, including experience employee recruitment onboarding, conflict resolution, benefits compensation, payroll administration, policy development implementation training development. Demonstrated success implementing numerous policies implementations, updated personnel manuals files, job descriptions, benefits packages, conducted job analysis provide pay ranges various positions. Highlights Employment Law Onboarding FMLA/ADA/EEO Employee Relations HR Policies Benefits Administration Procedures Payroll Administration Staff Recruitment Retention HRIS applications (Paychex, Paychex Flex) MS Office (Word, Excel, PowerPoint, Outlook) Skills accounting, ADA, advertising, benefits, Benefits Administration, bookkeeping, budgeting, Business Law, business research, business startup, competitive, credit, clients, delivery, Economics, Employee Relations, training employees, special events, senior management, filling, Finance, Financial, general manager, hiring, HRIS, Human Resources, HR, inventory, Italian, leadership, Law, Letters, Managerial, Managerial Accounting, market, Marketing, marketing materials, materials, Excel, MS Office, Outlook, PowerPoint, Word, Operations Management, Organizational, packaging, Payroll, Policies, POS, pricing, profit, promotion, protocols, purchasing, quality, radio, Recruitment, safety, sales, Sigma, phone, unique

HR

BUSINESS DEVELOPMENT SPECIALIST Summary Dynamic reliable Banking Professional 15 years retail banking, customer service consulting experience. Many years Trainer instilled "adapt connect" way thinking, always ready ever-changing industry banking. Highlights Management Customer Service Sales Analytical Presentation Training Coaching Creative Solutions Accomplishments -Selected member various corporate projects IBC Bank, First National Bank, PlainsCapital Bank. -Elected Board President community involvement organization. -Selected member Edinburg Leadership Class XX. -Served project chair numerous community outreach events. Experience Business Development Specialist 11/2014 － Current Company Name City State Served liaison credit union major local vehicle dealership. Serve key component solution lack indirect lending. Initiate lending processes purchase used new vehicles prospective members follow close loan. Cross-sold convenient bank products meant gain prospect's entire financial relationship. Owner/Partner 07/2011 － Current Company Name City State Mr. Mister privately created privately owned Brother, Father, I meet cooling needs residents South Texas. Mr. Mister designs, installs maintains customized high-pressure mist cooling systems. Mr. Mister also provide mist cooling solutions rental clients outdoor events. Vice President- Regional Training Manager 09/2013 － 03/2014 Company Name City State Coordinated training schedules new/ existing employees (400+). Managed team 3 trainers. Responsible executing corporate training goals. Managed day-to-day department needs. Participated coordination execution FI conversion training. Vice President- Training Manager 01/2013 － 09/2013 Company Name City State Developed Implemented new training strategy. Created various training paths various departments. Authored training courses training materials. Coordinated training schedules new/ existing employees (400+). Managed team 3 trainers. Managed day-to-day department needs. Commercial Sales Services Consultant 05/2012 － 01/2013 Company Name City State Sold convenient commercial products businesses ACH generation, Remote Deposit Capture, Positive Pay, etc. Analyzed internal reporting identify sales opportunities existing commercial customers. Cultivated external sales opportunities visiting prospects sharing benefits commercial products. Conducted sales presentations prospective existing clients. Provided training clients bank employees. Provided product support clients. Cash Management Officer 03/2010 － 05/2012 Company Name City State Sold convenient commercial products businesses ACH generation, Remote Deposit Capture, Positive Pay, etc Utilized referral software track provide updates employees. Visited bank branches train employees referral process recognize sales opportunities. Analyzed internal reporting identify sales opportunities existing commercial customers. Cultivated external sales opportunities visiting prospects sharing benefits commercial products. Conducted sales presentations prospective existing clients. Provided training clients. Provided product support clients. Regional Training Manager 01/2008 － 03/2010 Company Name City State Oversight regional training program accordance Corporate Training Corporate Human Resources. Responsible training completion 400+ employees. Monthly training calendars created published accommodate trending needs. Managed annual compliance training. Managed staff 4 trainers included scheduling, development, observations evaluations. Participated various corporate projects committees. Regional Trainer 04/2004 － 01/2008 Company Name City State Served key resource employee development. During period course offerings within training program mastered. Involvement sought corporate office variety tasks ranged course authoring program roll-outs. Courses delivered emphasis sales customer service. Type courses taught included: Teller policies procedures, New Account policies procedures, core systems training, customer service training, sales training, product services training, special projects training. CTR Processor 01/2004 － 04/2004 Company Name City State Consolidated high dollar transactions depositors branches within region accurately report cash transactions Currency Transaction Reports. Audited CTR Reports branch staff. Crucial deadlines met. Teller Supervisor 04/2001 － 01/2004 Company Name City State Supervised staff 7 tellers. Employee development: Mentoring, Coaching, Training, conducting performance reviews, delivering disciplinary actions, enforcing company expectations. Managed day-to-day department needs: creating employee schedules, managing staff relations. Resolving customer complaints. Researching transaction errors. Performing teller branch audits. Communicating pertinent issues upper management. Running cash box needed. Teller/ Specialty Teller 08/1999 － 04/2001 Company Name City State Nurturing relationships processing customer non-customer transactions. Teller duties: cash balancing, cash transactions, negotiating on-us transit checks, payments, processing GL transactions, issuing monetary instruments, etc. The duties Specialty Teller added previous Teller position. Food Stamp Processing Foreign Exchange Processing. Foreign Domestic Collections processing. Education 2012 Bachelors American Intercontinental University Business Management Marketing City State US Coursework Business Management concentration Marketing. Skills Computer, Interpersonal, Customer Service, Analytical, Relationship Driven, Training, Presentational, Sales

BUSINESS-DEVELOPMENT

SERVICES ENGINEER Summary Seeking challenging exciting job growth oriented industry potential hard work skills fully utilized Experience Services Engineer January 2007 January 2010 Company Name Electrical items, LEGRAND, HAVELLS, INDO ASIAN, From 2010 march 2013 Job Function Working Head General Goods COSCHARIS Group, 1-7 COSCHARIS Street. P.O. Box 71268, Lagos (Nigeria) Ph: +234-8123177630 COSCHARIS Group He started Technical TVS Motorbikes. later moved head General Goods Division. Our General Goods Division handles Motorbikes, air conditioners, television, importation, Sales, distribution, servicing repairs motorcycles, air conditioners, television Presently, I working SERVICE CENTRE MANAGER. My job involves regular check brand NEW BIKES delivered Customers. I also attend every Bike comes Repair. Preparing Job-Card according need CUSTOMER according condition Of Bike carried systematically Supervision. Since I The In charge Workshop, Repairs, Replacement Spares, fixing Parts, lathe work, vulcanizing work, electrical work, wiring work, etc consultation me. I certification work done Workshop. I also estimate cost involved Repairs, genuine Spares, accident vehicles estimation restructuring, etc. I also give Annual requirements Spares Needed Workshop, Spares Shops regular Free Services accepted Company New Bikes Conducted per norms conditions laid TVS MOTORS CO., India. Nirma International (U) LTD, Plot: 8,Bombo Road. P.O. Box 6401, Kampala Uganda (East Africa) Ph: +256 714 124142 NIRMA INTERNATIONAL (U) LTD Authorized Dealers TVS Motorbikes Uganda, East Africa. They extended operations Rwanda Burundi. They full fledged Workshop, Service Centre, Sales Offices Beautiful Showrooms qualified people handle each. SERVICE CENTRE MANAGER January 1994 January 2007 Company Name My job involved regular check brand new bikes delivered Customers. I also attend every Bike comes Repair, Preparing Job-Card according need customers Bike conditions carried systematically Supervision since I charge workshop, Repairs, Replacement Spares, fixing parts, lathe work, vulcanizing work, electrical work, wiring work, etc supervision. I certification work done Workshop. I also estimate cost involved Repairs, genuine Spares, accident vehicles estimation restructuring, etc. I also give Annual requirements Spare parts needed Workshop, Regular Free Services accepted Company New Bikes Conducted per norms conditions laid TVS MOTORS CO., India. Zen Motors. 127/10.Bull Temple Road, Kempegowda Nagar, Bangalore: 560019. Ph: 080 26678266 080 26678229 The Well Known Brand TWO-WHEELERS INDIA, viz. Services Engineer January 1990 January 1994 Company Name As Service Engineer, I worked Service Department Company looking Services Sales TVS Company Motorbikes. Looked Sales TVS Motorbikes addition Services. Besides, I looking Spares TVS Motorbikes. 080 26540474. Bharath Automobile Agency Authorized Dealer Sales Service Agency Well Known Brand TWO-WHEELERS INDIA, viz. Customer Relations Officer Company Name Looked Sales Services TVS Motorcycles. Besides I was. In charge Clients Bikes Services Sales. Looked after. All Complaints handled problem associated Bike. Clients compliance asset. Education Data Entry Six Month Course 1995 KARANATAKA INFOTEK (Regd － City India PUC 2Nd year Diploma Computer Applications 2002 F. B. INTERNATIONAL Computer School － State India Computer Applications Personal Information Name Anand Father Name Chikkegowdappa Date Birth 23.06.1975 Age 37 Years Marital Status Married Interests ANAND.C 35,11TH cross road Kurubarahalli road, Muneshwara layout Laggere, Bangalore-560058 Languages English, Hindi, Kannada, Tamil, Luganda (African Language spoken Uganda) Skills Agency, consultation, Clients, Data Entry, Engineer, English, Hindi, lathe, Repairs, Sales, Supervision, television, wiring Additional Information CURRICULAM VITAE ANAND.C 35,11TH cross road Kurubarahalli road, Muneshwara layout Laggere, Bangalore-560058 Personal Details Name Anand Father Name Chikkegowdappa Date Birth 23.06.1975 Age 37 Years Marital Status Married Passport No F 3905156 I, CHIKKEGOWDAPPA ANAND, hereby confirm details true best knowledge. Date 02-05-2014 Place: Bangalore (INDIA) [ANAND.C]

AUTOMOBILE

CO-MANAGER Summary Seeking management position utilizes strong experience skills achieve organization's sales profit goals Well-organized, detail-oriented individual manages high volume workload within deadline driven environment Expertise establishing priorities coordinating work assignments control maximize productivity Skilled working harmoniously associates resolving minor personnel problems Experience staff performance evaluation creation/implementation procedural changes improve quality workforce Outstanding customer service skills focus achieving top levels customer satisfaction Skilled use MS Word, MS Excel, MS Power Point; bilingual French Creole Work History Company Name Experience Co-Manager November 2011 January 2016 Company Name City State 120 Employees -$800,000 Weekly Sales Volume Compile interpret reports ensuring maximum profits achieved Seek high selling merchandise feature endcaps Analyze revenue weekly forecast expenditures staffing needs Supervise proper scanning outs, make changes on-hands replenish merchandise Search reduce shrink, look opportunities capture markdowns, ensure store line company initiatives Hire, train, supervise terminate hourly associates; develop plans assist achievement maximum performance; monitor give constructive feedback timely manner; provide learning opportunities guidance support; set clear expectations creating timelines performance metrics Require associates adhere customer service initiatives create pleasant shopping experience customers daily meetings, "coaching walking" computer-based training Drive community awareness programs participating supporting community events, i.e. soup kitchens, cancer walks, Children's Miracle Network Enforce safety standards relating accidents STFs; OSHA compliance, work Ecolab Kay Chemical prevent hazards compliance issues. Assistant Manager May 2011 November 2011 Company Name City State 300 Employees -$1,500,000 .00 Weekly Sales Volume Managed direct reports, delegated monitored pre-determined deadline measure quality Hired, trained, developed appraised subordinates Budgeted forecasted, minimize shrinkage achieved sales target goals Monitored controlled expenses several divisions Ensured customer satisfaction retention Analyzed market competitions building strategy ensure profitability Implemented bench marking process merchandise instock level. Small Business Sales Consultant February 2008 April 2011 Company Name City State 20 Employees $100,000 Weekly Sales Volume Consulted customers recommend sell variety AT&T products services meet customers' needs Provided customers positive sales service experience Interacted multiple online systems speaking customers Met sales quotas service objectives fast-paced call center environment. Team Leader Service Delivery Coordinator Supervisor June 2005 January 2008 Company Name City State 108 Employees -$325,000 Weekly Sales Volume Began CSR; promoted Team Leader Roadside Assistance Division crucial evening shift Provided guidance direction Member Service Counselors, real-time management call center floor, frequently interacted Dispatch AAA members service-related issues Handled escalated inquiries members Interacted Dispatch resolve inaccurate information taken Counselors issues Served Shift Leader absence evening supervision Coached call takers call quality issues arose; performed new hire training operating system Handled customer inquiries, complaints, billing questions payment services. Customer Service Representative January 2001 June 2006 Company Name City State Performed light typing clerical duties heavy volume phone calls. Assisted customers renewal application process. Shift Leader August 2002 November 2003 Company Name City State Supervised inventory, verified quantity quality products received. Interfaced directly customers provide assistance resolve problems. Assigned identification numbers recorded items processed; performed paperwork. Customer Service Team Leader June 2001 August 2002 Company Name City State 23 Employees Supervised daily functions store activity ensure customer satisfaction Performed daily safety temperature audits adhering standards set health board Interacted customers daily basis; transferred monetary transactions business Generated weekly reports profits loss within business. Shift Manager September 2000 May 2001 Company Name City State 12 Employees Handled inventory controlled cash Maintained safe work environment co-workers Managed shift instruction Ordered products store customer sales Closed store performed necessary duties. Education Liberal Arts Kean University Liberal Arts High School Diploma Hamilton High West Skills billing, call center, cancer, clerical, coaching, customer satisfaction, customer service, direction, fast, instruction, inventory, Team Leader, market, meetings, Network, operating system, speaking, quality, real-time, safety, selling, Sales, scanning, staffing, strategy, supervision, phone, typing

AUTOMOBILE

SENIOR APPLICATION SPECIALIST Professional Summary Highly motivated, results detail oriented leader strong communication, leadership, troubleshooting skills. I proven track record increasing staff development focus quality improvement. I seeking position allows implement health care improvement processes procedures. Education Training Associate Degree Applied Science June 1999 Robert Morris University － City State Health Information Management Healthcare Management Devry University － City State Course work Healthcare Management Skill Highlights Staff training development Relationship team building Conflict resolution Professional Experience Senior Application Specialist Mar 2014 Company Name － City State Implement support business office software solutions Create test application scenarios, including interfaces device integration Coordinate software version upgrades various departments Assists project efforts related charge capture, claims, remittance cash management workflows Support day day maintenance HB system. Includes daily checks, investigation, root cause analysis, remediation, process improvement Serves HB Data Courier lead Provides on-call support hours Revenue Cycle Trainer Jul 2006 Mar 2014 Company Name － City State Provided operational technical support enabled business office function efficiently effectively. Responsible operational issues, resolution development advanced integration audit/review functions. Conduct, deliver arrange training programs new employees continuing education current employees business office. Evaluate old policies procedures update necessary. Acts liaison business office technical staff information systems communicate issues coordinate resolution. Work managers develop job aids, improve accuracy assist improving best practices. Conduct employee specific need issue based assessments. Participate quality reviews staff identify issues provide additional training. Create maintain training materials well Epic procedural guidelines departmental workflows. Deliver cross-training programs. Analyze workflows system functions enhance correct capture patient information, clinical charges diagnostic codes, support electronic billing collection processes. Regularly evaluated employee performance, provided feedback coached staff needed. Network Support Analyst Nov 2005 Jul 2006 Company Name － City State Customer service liaison Nebo customers. Traveled locally regionally train hospital business office personnel use ECare CMS system. Assisted new clients setting billing processes utilizing ECare. Worked programmers/analysts problem related issues concerning installation upgrades involving ECare. Managed Care Claims Auditor Apr 2002 Nov 2005 Company Name － City State Led directed managed care projects involving patient account activities. Monitored billers collectors workflow processes. Assisted improving departmental performance outcomes. Assisted maximizing reimbursements reaching departmental revenue goals. Worked closely staff keep abreast current contracts, contract changes, billing criteria, reimbursement timeframes, pre-certification requirements. Developed job tools assist billers, admitting insurance verification staff. Coordinated appeal process denied claims. Coordinator refunds unit. Participated A/R, Utilization Review, Revenue Management Patient Access task forces. Provider Relations Representative Jul 1997 Apr 2002 Company Name － City State Responsible recruiting physicians PHO (Physician Hospital Organization). Resolved member provider inquires. Visit, educate physician's office staff related managed care changes. Conducted physician staff orientation in-services quarterly basis. Communicated policy procedure changes physicians staff. Identified developed action plans operational needs. Handled resolution credentialing issues Managed Care Organizations. Facilitated resignation termination physicians Provider Health Organization. Acted administrative liaison seven Provider Health Organization's. Oversaw accuracy operational issues related providers, members relation referral processing, claims payments, capitation payments, fee schedules, dictionary updates provider listings. Computer Skills Epic certifications Resolute Hospital Billing, Home Health SBO Allegra IDX MIDAS Passport/ECARE Microsoft Word, Excel, Powerpoint Certifications Revenue Cycle Training HFMA Six Disciplines Breakthrough Learning Developing Others The Basic Principles Collaborative Workplace Giving Receiving Constructive Feedback Designing Effective Learning Experiences The OZ Principle Accountability Training

ADVOCATE

SENIOR INTERIOR DESIGNER Summary Experienced Interior Designer diverse knowledge base design styles techniques living working different parts world. Proven skills sales project management. Successful listening needs client collaborating creative vision. Drafting CAD, produce 3D renderings monitor installations part every day job. A team player expert ultitasking work pressure meet deadlines. Open position field Interior Architecture Design. Highlights ArchiCAD Cabinet Vision 3D Studio Max Adobe Photoshop MS Office Design Adobe InDesign​ Languages: ​English Swedish Conceptual Design Space Planning Construction Documents Drafting Cost Management FFE 3D Rendering Experience 09/2015 Current Company Name － City State Senior Interior Designer Conferring clients determine specific needs. Create design concepts space planning depending client's needs budget. Drafting create shop drawings CAD. Monitor installation process service. Expert multitasking, handling several projects simultaneously. 08/2012 08/2014 Company Name － City State Owner Freelance Designer Worked freelance designer drafting ArchiCAD producing 3D renderings designers clients. ​ 01/2010 07/2011 Company Name － City State Owner/ Freelance Designer Worked freelance designer focusing space planning FFE serving Expat community Shanghai. Furniture Design sourcing. Education 2014 Academy Art City State Master Fine Art Interior Architecture Design Interior Architecture Design Skills CAD drafter, 3D Rendering, Space planning, FFE, Sales, Project Finance, Project Management, Multitasking, Team player, soon NCIDQ certified, beginner Golf expert Skier. Professional Affiliations ASID Allied Member IIDA Associate Member

DESIGNER

EMERGENCY DEPARTMENT PHYSICIAN Professional Summary I intend practice general endocrinology; however I pursuing additional training area obesity medicine hope bring expertise practice I join. My background nutrition science exercise, well clinical experience weight management bariatric clinics, research endeavors clinical weight loss trials enable develop skills I need supervise direct patients weight loss efforts. I open working inpatient outpatient setting fellowship training equipped manage inpatient diabetes endocrine consults. Education Training Endocrinology Clinical Research Fellowship 2016 Duke University Medical Center － City State US Endocrinology Clinical Research Fellowship Duke University Medical Center. Anticipated completion June 2016. Master Science Clinical Research 2016 Duke University － City State US Anticipated graduation May 2016. Internal Medicine Residency 2013 Virginia Commonwealth University － City State US Medical Doctorate 2010 Medical College Georgia － City State US Bachelor Science Biology 2006 University Georgia － City State US Magna Cum Laude High Honors Bachelor Science Family Consumer Sciences, Nutrition Science 2006 University Georgia － City State US Magna Cum Laude High Honors Professional Experience Emergency Department Physician Jan 2014 Current Company Name － City State Employer Contact: William Knaack, MD Fitness Instructor Jan 2007 Dec 2010 Company Name － City State Medical Clinic Assistant Jan 2007 Dec 2007 Company Name － City State Employer Contact: Richard Field, MD Naveeda T. Ahmed, MD Research Lab Assistant Sep 2005 May 2006 Company Name － City State Licenses ABIM Board Certified Internal Medicine, 2014 North Carolina State Medical License, active, July 2013 present Pending: Endocrinology Board Certification (exam November, 2015) ECNU Certification Honors Awards Endocrine Society Early Career Travel Award, 2015 Alpha Epsilon Delta Premedical Honor Society, 2006 UGA President's Dean's Lists semester, 2002 2006 Phi Beta Kappa Honor Society, 2005 Georgia Governor's Scholarship, 2002 Affiliations American Medical Association American College Physicians American Thyroid Association Endocrine Society Obesity Society Research Experience Publications Clinical Obesity Research Dr. William Yancy Durham Veterans Affairs Medical Center (Ongoing). Supported NIH T32 Fellowship Training Grant. Health Services Research Dr. Matthew Crowley (Ongoing). Supported NIH T32 Fellowship Training Grant. Quality Improvement Diabetes Research Dr. Susan Spratt (Ongoing). Supported NIH T32 Fellowship Training Grant. Barton AB, Yancy W. Determining culprit: Stress, Fat, Carbohydrates. Biological Psychiatry. 2014 Dec 9. [Epub ahead print] PMID: 25582267. Mabrey M, Barton AB, Corsino L, Freeman S, Davis E, Bell E, Setji T. Managing hyperglycemia diabetes patients receiving enteral feedings: A health system approach. Hosp Pract, 2015; Early Online: 1–5. Barton AB, Evans KJ, Lien LF. Inpatient insulin management complex enteral feedings. Diabetes Case Studies: Real problems, practical solutions. Editors: Draznin B, Rubin D, Low Wang C. Anticipated Publication Release Date: June 2015. Ad Hoc Reviewer: Journal Diabetes Science Technology, Annals Internal Medicine, JAMA Student Research Assistant, Nutrition Science, Animal Dairy Science, University Georgia, Principle Investigator: Clifton A. Baile, PhD Student Research Assistant, Department Endocrinology Nutrition, Medical College Georgia, Principal Investigator: Carlos M. Isales, MD Educational Leadership Activities Endocrine Surgery Masters Course, Duke University, 2014 Supervisor residents medical students clinic inpatient consultations, 2013 2015 Coordination Endocrinology Grand Rounds 2014-2015 Endocrine Society National Meeting, San Diego, 2015 Endocrinology Fellows' Lecture Series Presentation, 2014 2015 Duke Internal Medicine Morning Report Subspecialty Guest Speaker, 2014 Endocrinology Case Conference Presentations, weekly hour-long patient case discussion, presented Endocrine Division fellows faculty, 2013 2014 Social Chair, Internal Medicine Residency, 2011-2012 Vice-President, Medical College Georgia Triathlon Club, 2007-2008 Abstracts Presentations Oral Presentations Barton A, Caire M, Fulco F. Visceral Varicella Patient CLL. American College Physicians Virginia Associates' Meeting. Norfolk, VA, January 2012. Posters Barton AB, Hyland K, Green J. Subclinical Acromegaly. Endocrine Society International Meeting. San Diego, CA, March 2015 Kelly C, Barton A, Setji T, Brown A, Abdelmalek M. Liver cirrhosis secondary nonalcoholic fatty liver disease patient hypopituitarism craniopharyngioma resection. Endocrine Society International Meeting. Chicago, IL, June 2014. Barton, A. Normocalcemic Primary Hyperparathyroidism: The Challenges Establishing Correct Diagnosis. VCU Resident Research Day. Richmond, VA, May 2013. Community Service Insulin infusion protocol diabetic ketoacidosis Kenya, ongoing project Dr Peter Kussin Duke University Medical Center Medical mission trip, Honduras, June 2012 Medical mission trip, Cambodia, February 2010 Medical mission trip, Bulgaria, May-June 2007 Medical mission trip, Mexico, June 2008 Sophomore advisor Freshman Medical Students, 2008 Mission trip, Jamaica, May 2007

FITNESS

FINANCE MANAGER Summary Efficient, dedicated, hard-working Financial Manager skilled consistently meeting strict deadlines, paying high attention detail effectiveness reporting senior management. Extensive experience budgeting, forecasting, strategic planning analysis. Experience Company Name March 2003 Current Finance Manager City State Serving business financial advisor portfolio ten trade show teams working closely Senior Management, Industry Vice Presidents, Sales Directors, well Operations, Registration, Marketing, Conference departments Prepare detailed show budgets, monthly financial forecasts, strategic plan projections, financial analysis P&L's ten trade shows. Manage tasks effectively complete timely basis, within strict deadlines Analyze show revenue expenses versus budget/forecast provide analysis variances. Review general ledger accounts, prepare journal entries support schedules needed discuss findings show management Perform due diligence potential business acquisitions, prepare present financial models Senior Management Assist Show Management decisions relating exhibit space, advertising media product pricing, well customer package creation pricing Review approve purchase orders, vendor invoices, expense reports relating shows ensure documents accordance company policies Monitor sales marketing results established milestones expense commitments relating new show launches Review key business contracts related events provide guidance information financial non-financial matters event teams Manage onsite trade show financial needs includes establishing banking requirements, preparing reconciling financial documents onsite, training supervising cashiers temporary help show Partner maintain professional relationships key association business partners within trade show events Created implemented financial reports detail customer packages sold show teams. These reports mainly used Finance, Sales Operations teams Redesigned streamlined Show Set Up Process used Finance, Accounting, Sales departments Monitor accounts receivable assist collections sales determining collectability Collaborate Reed Exhibitions France cross border events held U.S. Provide financial support events assist onsite event needs Assist interviewing process new team members, well help train new staff accountants finance managers within department Streamlined automated Interim Year-End audit process finance accounting departments made effecient auditors review reconciliations financials Company Name June 2000 June 2001 Portfolio Administrator City State Managed, tracked ensured integrity financial data 70 portfolio companies Communicated interfaced CEO, CFO, COO portfolio companies discussed quarterly financial updates, stock splits, fundraising cash flow Project manager company's quarterly meetings entailed maintenance updating information financial performance business status portfolio companies Analyzed financial statements created reports management used formulate future investment strategies Primary liaison levels management portfolio companies private equity division Bowman Capital. Company Name October 1998 June 2000 Staff Accountant City State Prepared monthly, quarterly yearly financial statements consolidation process, included balance sheet, profit loss statement cash flow statement. Assisted streamlining automating consolidation reporting process using Peoplesoft system. Performed monthly financial statement analysis account reconciliation's developed presented conclusions management. Assisted Investor Relations providing financial information support sales press releases. Company Name October 1996 October 1998 Advanced Staff Auditor City State Performed financial statement audits high-tech, food beverage, financial services, health care, manufacturing telecommunication clients. Identified accounting issues, utilized technical knowledge, research skills analytical abilities determine proper accounting treatment ensure compliance GAAP. Analyzed internal control procedures determine audit risk assist clients strengthening control procedures. Provided suggestion management improving internal operations. Used strong organizational skills, detailed documentation computer proficiency record procedures, results conclusions testwork. Education University Massachusetts -Amherst, MA 1996 BBA Accounting Graduated Cum Laude Overall GPA: 3.3 Skills Financial statement analysis, budgeting, forecasting, strategic planning, financial modeling, strong communication, interpersonal organizational skills Computer skills following areas: Microsoft Access, Excel, MicroSoft Office, Microsoft Outlook, Powerpoint, Microsoft Word, Onyx, PeopleSoft, Citrix

FINANCE

ACCOUNTANT Summary Accomplished results-oriented finance professional consistently meets deadlines increases department revenue. Highly skilled increasing productivity detailed cost analysis. Highlights Microsoft Office Intermediate Microsoft Office components( Excel, Word, PowerPoint, Outlook Access); Very familiar Macros, V-look ups, calculating formulas manipulating reports well smart view) Running query reports creating reports. SAP PeopleSoft: Navigate within Resource one retrieve financial reports run queries;Financial modeling Superior time management;Complex problem solving Accomplishments Led development reconciliation system increase productivity efficiency. Increased effectiveness 25 compliance enforcement implementation new quality control system. Experience Accountant Aug 2014 Current Company Name － City State Analyze federal, state private documents, including restricted non-restricted grant contracts. Create financial models analysis accounts within department. Present monthly financial report principal investigators provide brief summary funding. Increase productivity fifteen percent within department analyzing open PO's. Analyze evaluate operation financial systems, prepare recommendations documents update fiscal services related policies procedures respect operating systems. Streamlined reconciliation process accurate, efficient automated process. Completes special projects assigned department Administrator. Staff Accountant Dec 2012 Aug 2014 Company Name － City State Full cycle accountant several operating companies within Sysco Foods Company; completed issued weekly, monthly, quarterly financial statements operating companies review submit corporate office. Uplaod run reports business objects CFO ofoperating company review. Verified journal ledger entries cash check payments, purchases, expenses trial balances examining authenticating inventory items. Prepared monthly P&L several operating companies within Sysco Corporation research variances, reviewed transactions GL accuracy, researched transactions deviate purpose account. Reconciled aging AR transactions performed financial analysis, identified explained deviations planned historical data. Assisted evaluating control systems accounting process ensure operating companies comply GAAP well provided necessary information internal external auditors needed basis. Reviewed account reconciliation accountants timely manner. Accountant /Auditor Jan 2010 Feb 2012 Company Name － City State Served accountant auditor within department financial services. The role consisted utilizing software applications compile, retrieve, summarize accounting information analysis reporting purposes. Examined accounting source documents accuracy, completeness, compliance departmental state rules, regulations, agreements. Provided financial trainings 240 faculty staff employees enforce rules regulations procurement card set set State Texas procurement regulation. Maintained controlling records required ensure accuracy data entered accounting system. Identified reported situations compliance PVAMU internal controls, policies, procedures, recommending improvements accounting process optimize internal control. Performed duties compliance GAAP, company department policies procedures, internal controls Sarbanes-Oxley requirements. Reviewed expense report irregularities recommended corrective measures improve internal controls. Prepared adjusting closing entries, statements, analyze financial operations. Education Masters Science Accounting May 2011 Prairie View A&M University － City State Accounting BBA Accounting Dec 2009 Prairie View A&M University － City State Accounting Professional Affiliations CPA Candidate Participated various community activities, including Phi Beta Lambda National Association Black Accountants Texas Society CPA's Beta Gamma Sigma Greater Women's Chamber Society Completed Research Operations Curriculum 2015 Skills account reconciliation, accounting system, AR, budget, business objects, closing, Contracts, financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view

ACCOUNTANT

STAFF PHARMACIST Summary Patient professional excellence oriented Pharmacist Doctor Pharmacy Master Science degrees. Nine years retail experience providing outstanding pharmacy services high-volume setting. Strong background science clinical pharmacology excellent interpersonal skills track record establishing positive relationships customers, co-workers, medical professionals, insurance providers. Enthusiastic acquiring new clinical knowledge experience hospital setting. Committed providing highest quality pharmaceutical services personal patient care essential link disease management. Dedicated deliver peak performance well fast accurate medication dispensing. Capable able demonstrate versatility adapting every-increasing complexity healthcare industry. Highlights Strong Diverse Science Background Strong Academic Skills Strong Decision-Making Ability Prescription Dispensing Compounding Drug Interaction Assessment Clinical Interventions Product Safety Quality Assurance Exceptional Patient Care Proficient software (Word, Excel, PowerPoint, Access) Ability Identify Solve Potential Problem High Personal Professional Ethics Creative Cognitive Skills Pharmaceutical Research Data Analysis Efficient Accurate Exceptional Attention Details Excellent Telephone Etiquette Ability Listen Communicate Articulate Manner High Level Organizational Personal Skills Customer Coworker Relationship Management Personal Level Achievements Recognized ability manage high volume patient accounts. Consult hundreds physicians patients fill prescriptions, review side effects, discuss drug interactions resolve medication delivery problems. Improved drug-inventory management system reduce waste eliminate back orders. Cultivated strong network community, resulting new patient enrollments. Improved morale coworkers rewarding good work performance, leading example using humor diffuse stressful situations. Translated pharmacy communications Russian speaking customers recruited new customers. Professional Experience 12/2002 04/2009 Staff Pharmacist Company Name － City State Manage ancillary staff fulfilling 1,500 prescriptions weekly. Consult physicians patients regard medication dosage, drug interactions, medical equipment, disease management potential side effects prescription OTC medications. Dispense compound prescriptions, maintain accurate patient records, dosing information directions use. Interact HMOs insurance providers concerning billing/reimbursement issues. Keep abreast new developments within pharmaceutical industry. Proficiently processed dispensed written, oral electronic prescriptions. Conducted drug utilization reviews, drug interventions therapy management. Provided critical information advice customers regarding possible drug interactions, side effects, dosage proper medication storage. Strictly maintained customer patient confidentiality. Maintained proper storage security conditions drugs. Mastered HEB Pharmacy Standard Operating Procedures (SOPS). Maintained updated records pharmacy files, patient profiles, charge system files, inventories poison controlled drug registries. Calculated, weighed, measured mixed ingredients expert precision. Advised customers selection counter products, healthcare supplies, dietary herbal supplements. Consistently upheld proper pharmacy general safety procedures standards. Oversaw pharmacy technicians' drug preparation distribution activities provide safe, efficient care patients. Followed state federal record keeping guidelines legend drugs controlled substances. Appropriately resolved customer issues, complaints questions. Managed pharmacy inventory proper medication ordering, returns inter-store transfers. 01/1998 11/2002 Pharmacy Intern Company Name － City State 12/1995 09/1998 Pharmacy technician Company Name － City State 01/1990 11/1993 Electronics Technician Company Name － City State Worked closely team engineers technician Maintained troubleshoot electronic computer based equipment. Recorded precision measurements electronic devices test Completed database, created graphics checked final reports accuracy Supported engineering team customer service representative 01/1990 04/1991 Teaching Assistant/ Laboratory Supervisor Company Name － City State Supervised helped students laboratory experiments Soldered assembled laboratory equipment Maintained proper laboratory general safety procedures standards, including department cleanliness. Education 2002 Doctor Pharmacy Pharmaceutics Massachusetts College Pharmacy Health Science － City State USA Clinical rotations Beth Israel Deaconess Medical Center (Infectious Disease), Boston Children's Hospital (Center Poison Control Prevention), Beverly Hospital (Inpatient Ambulatory care), Boston Dialysis Center 1992 Master Science Hardware Engineering University Information Technology, Mechanics Optics － City Russia Certifications In good standing Massachusetts Board Pharmacy Skills Integrity Honesty Compassion Courtesy Excellent Interpersonal Skills High Level Analytical Cognitive Skills Self-Disciplined Self-Motivated

INFORMATION-TECHNOLOGY

PUBLIC RELATIONS DEVELOPMENT ASSOCIATE Summary Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop Adobe Acrobat. Proficient mainstream social networking sites. Highlights Training development Team building management Dedicated process improvement Invoice processing Management remote employees High customer service standards Client relations specialist Excellent communication skills Filing data archiving Computer-savvy Experience 06/2012 11/2015 Company Name － City State Public Relations Development Associate Managed day-to-day operations Public Relations Development Office. Facilitated planning execution annual fundraisers, including creating invitations, tracking replies, preparing tracking invoices, depositing payments appropriate accounts, paying vendors preparing mailing thank letters. Processing donations Health Fund Medical Center, Nursing Home, Medical Center, Dr. Nicholas DeRobertis Foundation. Contributed information regarding events accolades Medical Center's employee newsletter. Assisted creating marketing promotional materials. Monitored Medical Centers Facebook pages reviews, submitting positive reviews employee newsletter reporting negative reviews Vice President review. Managed physician referral line. Performed duties requested Vice President Human Resources/Public Relations Development. 06/2010 05/2011 Company Name － City State Specialist Provided administrative support including answering calls filing client paperwork. Contacted clients arrears prevent suspension cancelation policies. Reviewed renewals previous year's policies created insurance summary booklets VIP clients. Contacted policyholders obtain missing information. Submitted policies changes insurance claims insurance companies behalf client. Provide customer service, giving limited instructions proceed claims. 07/2004 06/2008 Company Name － City State Admissions Processing Manager Interviewed, hired, trained, managed employees Admissions Processing Center. Maintained administered admission policies procedures undergraduate graduate programs. Recommended maintained policies procedures concerning aspects college's computer systems related admissions. Assisted writing editing admission correspondences applicants students regarding admissions record standing. Coordinated outside agency mail correspondences applicants students. Managed Cisco Phone queue Admissions Processing Center. Managed testing system updates related admissions. Accountable accurate timely processing admission records matriculation status. 01/2002 06/2004 Company Name － City State Admissions Processing Assistant Director Created maintained VisiFLOW accounts college employees. Trained new employees managed weekly work schedule. Supervised workload staff student workers. Supervised staff student workers absence director. Quality assured work performed staff student workers. Developed distributed manual admission processing policies procedures Admissions Processing Center. Continued perform duties Senior Admission Processing Clerk needed. 12/2000 06/2002 Company Name － City State Senior Admissions Processing Clerk Trained new employees student workers. Assisted director overseeing student workers. Collected processed admissions applications, official transcripts supporting documents. Determined applicants met automatic admission standards. 10/1998 11/2002 Company Name － City State Admissions Processing Clerk Collected processed admissions applications, official transcripts supporting documents. Education February 2010 Mercy College City State Bachelor Science Corporate Communications Corporate Communications Skills Seasoned professional significant experience management, employee hiring training, customer service, seeking position fully utilize skills, offer opportunity continued professional growth. Specialties: Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop Adobe Acrobat. Proficient mainstream social networking sites.

PUBLIC-RELATIONS

ENGINEERING AND QUALITY TECHNICIAN Career Overview A highly experienced skilled graduate Analytics degree good experience SAS, Web scraping, SQL, Predictive modelling data visualization. Excellent ability identifying data requirements analysis, data cleaning, munging model building; Ensures organization uses effectively reach profit growth objectives. Comfortable data handling, modeling, coding, appreciation makes sense business standpoint. More six years experience working researcher, data analyst, environmental science Technology Instructor. Experience SQL, data warehousing, maintaining, securing stabilizing data layers testing identify data product defects introduced system. Customer segmentation, product positioning mapping conjoint analysis Modelling: Design implement statistical predictive models cutting edge algorithms utilizing diverse sources data predict Diversified experience Engineering, Manufacturing, Retailing, Higher Education IT /Data related companies Fascinated learning cutting edge technologies, as; Data Mining Machine Learning Handled team 4 3 years Tech experience managed 200 students effectively evaluated performance student utilize assessment methods judge overall progress teaching experience. Qualifications Ability identify uncovered information hidden data convert story communicate effectively visualization Modelling using R, SAS, Python using Pandas Web scraping using Beautiful soup Python Databases like Oracle Microsoft SQL Experience ASP.NET 4.5, C#, HTML, Statistical software like JMP, SPSS, GIS Visualization software like Tableau, ggplot (R) Experience database design data warehousing environments. Modelling using Random Forests, Decision Trees, Boosted Trees, etc. Modelling using shrinkage methods, including Ridge, LASSO Elastic Net regression models. Dimension Reduction using PCA Outlier analysis, Linear Regression, Clustering techniques, logistic regression Work Experience 01/2013 01/2016 Engineering Quality Technician Company Name － City State Planned, performed conducted semiconductor production process development engineering designs well managed small projects prepared statements monitored project schedules. Identified product defects introduced data warehouse performing quality tests using SQL JMP. Co-ordinated scientists, engineers, manager, analysts understand impacts due defects provided valuable information product shipping customer satisfaction. Managed multiple tasks accomplished goals efficiently per schedule strong work performance meet goals department. Monitored adjusted semiconductor production process or/and equipment improving quality productivity achieved 10% higher performance rate fiscal year 2014. Provided technical support developing, building testing prototypes, new products, processes procedures provided training advice Engineering technicians. Applied database management data analysis methods helped enhancing production efficiency reduced costs department 5% every quarter. 01/2007 01/2012 Company Name Lecturer Environmental Science Technology Effectively engaged course curriculum development, taught courses engaged research projects community services areas Statistics, GIS natural resource management. Developed course material support goal course including design curriculum schedule instructions, provided student guidance regards grades progress course work elected best instructor College 2008. Established GIS laboratory facility staff members, provided technical support environmental remediation projects legal actions. Used SQL SPSS managing student database analysis data. 01/2004 01/2006 Company Name Assistant Lecturer Natural resource management Assisted teaching, researching developing methods helps improving university students' performance. Highly engaged curricular extra-curricular activities community services. Established coordinated nature environmental protection club university. Developed teaching methodologies techniques added knowledge base understanding resource management preparing teaching materials, handouts laboratory manuals. Engaged major research projects resources management undertaken collaboration Universities, NGOs, engineering consulting companies. Served lead college's audiovisual center arranged workshops, meetings documented academic resources. Education Training May 2017 Master Science Analytics University New Hampshire USA Analytics 4.0/4.0 Currently working project mapping clustering student success using clustering, data mining machine learning predictive modeling techniques Granite State College (GSC). The objective project identifying factors help students become successful academic achievements finding ways improve students' retention rates. *Working UNH hockey team project team 6 people predicting players' performance. *Undertaken summer project "Mapping clustering Chicago Seattle city Crime" could successfully classify categories 90% accuracy. Yitayew, Anteneh, Workineh GRADUATE STUDENT IN － City State April 2010 Master Science Environmental Science Technology UNESCO-IHE － City The Netherlands Environmental Science Technology July 2004 Bachelor Science Resource Management Debub University Ethiopia Resource Management Skills ASP.NET 4.5, academic, Clustering, consulting, curriculum development, customer satisfaction, data analysis, data mining, data warehouse, Databases, database, database design, database management, data warehousing, environmental protection, Environmental Science, GIS, HTML, instructor, Lecturer, legal, machine learning, managing, materials, meetings, C#, Microsoft SQL, modeling, Natural, Oracle, process development engineering, processes, progress, Python, quality, researching, research, SAS, shipping, SPSS, SQL, Statistics, Tableau, teaching, technical support, workshops

ENGINEERING

PATIENT ADVOCATE Career Overview Skilled medical assistant sound knowledge technical support, medical duties clerical skills. Excellent communication skills along solid customer service knowledge. Core Strengths Active listening skills Energetic work attitude Strong organizational skills Healthcare billing proficiency Clinical training Medical Assisting specialist Computerized charting specialist CPR/BLS certified Medical coding capability Talent obtaining/charting vital signs Patient positioning understanding Qualified specimen collection/processing Microsoft Office Spreadsheet development Insurance processing Patient charting Health insurance processing Insurance eligibility verification Medical billing High customer service standards Conflict resolution proficiency Proficient Microsoft Office Suite Microsoft Word, Excel, PowerPoint Detail oriented Planning/coordinating Excellent quantitative skills Accomplishments Honor Roll recipient OSHA Compliance Properly disposed daily biohazard waste compliance federal local regulations. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Clinical Skills Monitored patient's respiration activity, blood pressure blood glucose levels response medical administration. Work Experience Patient Advocate 09/2014 Company Name － City State Screen patients Determine Eligibility Screen patients Emergency room, throughout hospital, walk-ins Help patients apply Medicaid Coverage Send application supported documents Medicaid office Follow patients Medicaid office Verify Insurance using Health XNet Certify accounts Medicaid portal client could bill Insurance Code account accurately continue following Tech 05/2014 08/2014 Company Name － City State Verified information computer system up-to-date accurate. Developed patient care plans, including assessments, evaluations, nursing diagnoses. Helped physicians examine treat patients assisting instruments, injections suture removal. Ensured HIPAA compliance. Maintained patient privacy confidential patient information. Tested patients' blood glucose levels. Obtained vitals floor 10 patients per shift. Support Center Rep 03/2012 12/2013 Company Name － City State Responsible Answering Phones Scheduling Patients Sending Tech Calls Triage Nurse Auditing Charts Verified information computer system up-to-date accurate. Collected customer feedback made process changes exceed customer satisfaction goals. Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Externship Site 02/2012 03/2012 Company Name － City State PSR I Responsible For Registering Patients Answered phones, Scheduled appointments, greeted patients Responsible keeping care treatment rooms, records office patients, instruments etc. Responsible measuring patient vitals temperature, pulse rate, weight, height, blood pressure etc. record information record. Maintained data patients office computer keep records, billing, transactions, books, etc. Responsible sterilizing cleaning instruments preparation treatment rooms patients. Answered phones, schedule appointments, greeted patients, sorted mail, type doctor's letters memos needed. Credit Education Specialist/Customer Service Rep 01/2009 01/2010 Company Name － City State Responsible customer service Credit Education division, duties included answering customer inquiries, problem solving providing detailed information consumer credit. Informed incoming callers services consumer credit. Established great communication skills customers. Cashier/Shift Manager 01/2007 01/2009 Company Name － City State Managed Cashiers ensure order accuracy. Took customer's orders correctly made sure received orders promptly. Managed team ensure orders made correctly timely fashion. Responsible cash drawer balance end cashiers shift. Educational Background Certificate Medical Assistant 2011 PIMA Medical Institute － City State US PIMA Medical Institute Medical Assistant Certificate Albuquerque, NM 2010-2011 GPA 3.8 Honor Roll recipient. G.E.D 2008 Central New Mexico Community College － City State US Central New Mexico Community College G.E.D Albuquerque, NM 2008 Certifications EKG CPR Certified CPR Medical Assistant Certificate Medical Assistant Skills Answering, Credit, Customer Inquiries, Customer Service, Problem Solving, Receptionist, Retail Sales, Cash, Cashier, Answering Phones, Auditing, Scheduling, Medical Assistant, Medical Assistant Certificate, Access, Clerical, Coding, Cpr, Cpr Certified, Cpt, Data Entry, Ekg, Excel, Filing, Icd, Icd-9, Medical Coding, Outlook, Phlebotomist, Phlebotomy, Sterile, Sterilization, Word, Billing, Schedule Appointments

ADVOCATE

FINANCE OPERATIONS/ SUPERVISOR MANAGER Professional Summary Looking position Manager company provides open environment many opportunities continuous growth.I highly motivated achiever recognized combining program excellence, integrity, innovation best practices disciplined attention achieving immediate long-term goals objectives Core Qualifications Microsoft Office 2010 Window XP (Word, Power Point, Excel, Access), Vista, People Soft, Ensemble, Vantive/Newt, Agent Works, Web Client, TotalView/IEX, Internet Explorer, 1SourceCenter Connect,ICare Call Support Tools. Amdocs, Exony &Cisco systems ,10-key touch: Strong leadership skills Exceptional resolving complex problems Excellent communication skills verbal written Good presentations conducting trainings employees Energetic, creative, great ability motivate others Great interpersonal skills ability resolve customer complaints internal conflicts Time-management multi-tasking skills Experience Company Name City State Finance Operations/ Supervisor Manager 09/1999 02/2012 Company Name City State Customer Relations Manager 03/2012 Current Supervise manage daily operations employees. Successfully led key projects resulted employee month.Monitor employee performance ensure goals objectives met and/or exceed quality control techniques utilized employee. Responsible customer satisfaction implementation performance service standards related Sprint Nextel Direct Service. Prepare daily reports key milestones management tool ensure performance levels employee properly documented use mid-year annual evaluations. Ensure new hires familiar day day administrative operations organization necessary tools perform daily tasks efficiently effectively. Field questions necessary. Counsel employees defining career work related goals objectives. Advise employees necessary opportunities and/or training would enhance career opportunities company. Knowledge principles processes providing good customer personal service. Developed yearly monthly team building actives employees upper management. Responsible tracking customer claim information system database negotiating resolution complaints handled local level. Processed complaints resulted 95% resolution satisfaction customer company. Assist customers routine requests, questions, concerns regarding various store policies accounts. Research billing inquiries ensure customers receive best service possible. Work conjunction upper management/ director identify performance gaps develop departmental budget controls operations. Provide written verbal feedback regarding work results. Develop implement processes and/or operational improvements enhance efficiency effectiveness operations. Ensure productivity meets exceed service quality standards. Successfully developed implemented several creative employee incentives processing regional, government corporate collections establishing new accounts. Successfully refined implemented new projects focused aiding Center processing collections efficiently effectively closing gaps process. Prepare daily reports collection customer care receipt transactions disbursements. Reconcile daily accounts payable, accounts receivable cash receipt transactions general ledger. Ensure monetary transactions properly documented. Review monitor reports required (i.e., daily time sheets, budgets, etc.). Interface business units ensure timely completion work. Outstanding interpersonal, motivational presentation Driving business decisions. Can think strategically order create vision set company direction. Generating innovative ideas cost-effective ensuring profitability company. Implementing change work process optimize productivity. Presenting monthly performance monthly review meetings. Ensuring employees adhere company's rules sync company's mission value. Delegating tasks subordinates. Negotiate manage agreements business contract process. Managing client relationships build reputation excellent service generate repeat business Informed customers advantages ease use credit cards company offers. Education Early CHildhood education/ computer Science. 1996 Certificate Early Childhood Education Early Childhood Education 1995 Community C COLLEGE OF DENVER City State USA Certificate Early Childhood Education Early Childhood Education 1996 EMILY GRIFFITH OPPORTUNITY SCHOOL City State USA Diploma General Studies 1993 GEORGE WASHINGTON HIGH SCHOOL City State USA GPA: Rewards recognition 2004-2006 Circle Excellence Recipient 2012 Crown Perks winner 2013 Crown Perks winner 2014 Pinnacle Perks winner Professional Affiliations Owner Nonprofit organization Co Founder& Executive Director Lug- N Nuts Car Club Member Colorado Low-rider Alliance Skills 10-key touch, accounts payable, accounts receivable, administrative, billing, budgets, budget, Cisco, closing, interpersonal, credit, Client, customer satisfaction, customer care, database, direction, Driving, general ledger, government, Internet Explorer, team building, director, Managing, meetings, Access, Excel, Microsoft Office, Power Point, Window, Word, Works, negotiating, People Soft, policies, Presenting, processes, quality, quality control, Research, Vantive, vision, Vista, written

FINANCE

VP Career Focus To lead executive management financial institution's lending team. To align lending objectives compliment departmental efforts achieve organization's highest goal. By uniting culture, teamwork, training, technology, policy, support, uphold tradition, minimize risk, provide best-in-class service offering products satisfy ever-changing wants needs retail business members. Accomplishments CERTIFICATIONS:. Professional Experience 01/2014 Current Supervisor Consumer Loans; IAA Credit Union. 215MM asset credit union). 01/2011 01/2014 VP Small Business Banking, Busey Bank. 3.9B asset bank). 01/2003 01/2011 AVP- Business Banking Company Name － City State Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans. Implemented new needs-based cross-selling techniques retention tr te gies significantly grow sales results across retail team. Led Chase Bank achieving prominent recognition one top 350 consumer loan producing bankers nation. Trained, coached, implemented, initiated incentives helped grow mortgage production level <$8mm r.="" to="" over=""> Worked alongside area regional managers development implementation incentive models assimilate mortgage retail bankers one another. Built executed new customer service initiatives helped us achieve 350 top country client retention among mortgage officers. v Sold underwrote Fannie Mae, Freddie Mac, FHA, VA RHA mortgage loans. v Built recommendations provided small businesses cash flow modeling treasury solutions. v Created new communication paths across division lines integrated retail, mortgage, small business. This first time done division. Its successful effort brought much needed trust banking segments, created deeper client relationships, aligned corporate goals. v Managed annual $260k+, net revenue producing portfolio- approximately $22MM size. v Underwrote funded many small business loans. v Aggressively prospected fostered new business relationships. Focus small businesses $250k sole proprietors $20MM C-corporations. 01/2003 01/2011 AVP, JPMorgan Chase Bank, N.A. 2.35T asset bank) Aggressively prospected fostered new business relationships. Focus small businesses $250k sole proprietors $20MM C-corporations. Underwrote funded many small business loans. Managed annual $260k+, net revenue producing portfolio- approximately $22MM size. Created new communication paths across division lines integrated retail, mortgage, small business. This first time done division. Its successful effort brought much needed trust banking segments, created deeper client relationships, aligned corporate goals. Built recommendations provided small businesses cash flow modeling treasury solutions. Sold underwrote Fannie Mae, Freddie Mac, FHA, VA RHA mortgage loans. Built executed new customer service initiatives helped us achieve #12 ranking country client retention among mortgage officers. Worked alongside area regional managers development implementation incentive models assimilate mortgage retail bankers one another. Trained, coached, implemented, initiated incentives helped grow mortgage production level <$8mm> $22MM+/yr. Led Chase Bank achieving prominent recognition one top 350 consumer loan producing bankers nation. Implemented new needs-based cross-selling techniques retention strategies significantly grow sales results across retail team. Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans. Education 2002 BS Chemistry Business Accounting Eastern Illinois － City State Chemistry Business Accounting Certifications Affluent client certified. Consumer loan compliance certified In-process: CUNA Financial counseling certified (FiCEP) Operational Excellence yellow belt certified CPR certified Interests 2008-Present. United Way Steering Committee Member Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013; Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football basketball (2008-2013) Skills banking, C, cash flow, cash-management, concept, Council, counseling, CPR certified, Credit, client, clients, customer service, equities, Financial, Focus, funds, Human Resources, insurance, internal audits, internal audit, regulatory compliance, Mac, modeling, mortgage loans, neXt, Pricing, producing, proposals, recruitment, Retail, selling, sales, seminars, strategy, Supervisor, Treasury Additional Information VOLUNTEERING: 2008-Present. United Way Steering Committee Member Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013; Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football basketball (2008-2013)

BANKING

DIGITAL STRATEGY MANAGER Professional Profile Results-oriented Digital Strategist experience creating strategic alliances internal external stakeholders effectively align with, support key digital business initiatives. Visionary strategic thinker solid experience managing levels multiple projects including budgeting planning. Qualifications User-centered design Project management Paid search Search engine optimization Social media marketing Website measurement analysis Strong communication skills Critical thinking Relevant Experience Leadership: Served key contributing member Senior Leadership team. Design Strategy: Implemented digital strategy managing design, development, content curation digital library branch expand services offered patrons. User Experience Content Quality: Rolled website governance guiding management digital assets. Research Insights: Created website mobile app analytics dashboard measure traffic usage, assess areas improvement. Online Marketing: Managed ad spend $200k consistently increase click rates online sales. Project Management: Managed project goals, timeline, tasks, budget launch 3 website redesigns, 1 new website, mobile iOS application span 18 months. Experience Company Name City State Digital Strategy Manager 01/2015 Current Accountable Library system's digital strategy digital assets including overseeing management 7 websites iOS mobile application. Managed team 2 web professionals multiple interdepartmental teams Librarians, administrators, Executive Leadership. Worked collaboratively vendors keep projects task, time, budget. Spearheaded cross-functional project achieve 12% decrease website bounce rate 18% increase engaged website visits. Strengthened organization brand leading project develop custom iOS mobile application integrating internal systems responsive website. Directed strategic initiative launch new summer program website including management design creatives, user experience, testing content curation. Served mentor junior team members. Company Name City State Web Services Manager 11/2011 12/2014 Managed team 4 Webmasters 44 content contributors across organization. Defined strategy key performance indicators public facing internal websites. Directed strategic initiatives achieve enforce website standards governance model. Identified strategic digital goals measured performance targets. Built financial model new business unit, including management $450k yearly budget. Served City/County Web Governance Board, Public Information Senior Leadership team, Extended Information Services Technology Senior Leadership team. Company Name City State Web Metrics Analyst 02/2008 10/2011 Developed metrics used determine inefficiencies areas improvement across 65 business units within Global Small Medium Business division. Tracked, analyzed interpreted trends website usage engagement data. Conducted analysis business unit website social media traffic data, make design marketing recommendations based findings. Drafted monthly lead revenue reports forecasts. Conducted root cause analysis presented findings recommendations executives stakeholders. Collaborated cross-functional teams implement migration Surfaid Analytics tool Unica NetInsight Analytics platform. Company Name City State Website Administrator 07/2006 02/2008 Updated managed existing website properties. Translated abstract requirements concrete user workflows interactive designs. Drove alignment business requirements, user-centered design methodology technology factors create successful UX designs. Solicited feedback validation business technical team stakeholders. Conducted in-person online user trainings assist employees external committee members managing community content. Designed delivered mission critical change request tool using Microsoft SharePoint ensure highest levels availability performance. Company Name City State Internet Marketing Manager 12/2005 07/2006 Developed website content, meta descriptions page titles support SEO strategies. Directed comprehensive PPC campaigns external clients order increase brand awareness boost rates organic paid click-through. Planned managed ad spend budgets excess $200k. Analyzed performance marketing programs identify best opportunities optimization. Completed strategic competitive analysis assessing strengths weaknesses competitors. Created usability reports outlining pitfalls contribute decreased leads conversions. Designed wireframes identifying recommendations website improvement. Conducted root cause analysis isolated issues presented findings clients stakeholders. Education Master Science Technology Management 2010 University Maryland, University College City State USA Coursework E-Commerce Bachelor Arts Information Systems Management 2004 Wayne State University City State USA Coursework Website Management Skills Website Design Development: HTML5, CSS3, PHP, Drupal, WordPress, InvisionApp, Adobe PhotoShop, Adobe Fireworks, Microsoft SharePoint Online Marketing: Google Adwords, Yahoo AdCenter, Facebook Ads, Twitter Ads Website Measurement Analysis: Google Analytics, Google Tag Manager, Mouseflow, Unica NetInsights, Coremetrics

DIGITAL-MEDIA

HR ANALYST Summary Experienced professional background Human Resources, Administrative, Customer Service environments. Proficient MS Excel, Word, Power Point, Share Point, Taleo, Autonomy, One Note, SAP, Visio, OrgPlus, Outlook. Able effectively manage project tasks implement processes support immediate long-term objectives. Accomplishments Lead HR team successful clean-up, categorization, electronic conversion 3,500 employee files. Experience Company Name October 2012 July 2015 HR Analyst Provide Human Resources Employee Relations transactional service assistance managers employees throughout Kraft Foods. Work ensure process integration supported within HR function Kraft Merger adapting to, executing revised HR methods. Serve lead Workforce Solutions Intake group, providing guidance HR task questions, overseeing Intake scheduling, defining current processes implementing new processes increase productivity. Oversee Share Point site updates, ensure systems operational accordance Intake needs. Serve point contact IS technical concerns. Lead Intake team successful clean-up, categorization, scanning 3,500 employee files. Implement maintain processes addition employee documentation Autonomy systems database. Support Sr. HR Director monitoring, collecting analyzing manager transaction requests employee relation case data utilizing SharePoint database Excel functions, providing reports quarterly basis. Serve main point contact Kraft Foods Scholarship program. Continuously reviewed process improve management scholarship program. Collaborated third party administer enhancing scholarship applications, FAQ updates, scholarship selection guidelines policy clarification. Project involvement including on-boarding improvement, New York wage letter distribution, severance support. Company Name January 2012 October 2012 HR Coordinator Support Workforce Solutions group collection distribution company-wide organization announcements administrative tasks. Consult managers/employees determine type HR transaction(s) needed, including limited policy questions, employee relation issues, terminations, new hire process, compensation changes. Serve main point contact Illinois unemployment office assist claim management distribution data verification U.S. employees. Support severance process creating employee specific disability letters assisting severance packages, including preparation creation severance exhibits. Generate ad hoc reports utilizing SAP system. Company Name February 2008 January 2012 Senior HR Coordinator Sales Manage schedules, travel, meeting preparation Area VP Sales. Created Sales Newsletter, summarizing relevant updates current information, promoting steady communication within sales group. Analyze yearly goal progress employees utilizing Gallup Survey Systems. Utilize Taleo applicant tracking system, handle On-Boarding Chicago Kansas City Customer Logistics Group including limited background checks, phone screens drug testing. Distribute Unemployment Claims manager response completed unemployment verification specifics U.S. employees. Developed implemented improved monthly HR reports based needs HR partners include following: Employee rosters, Open Positions, PT FT hours worked STD, New Hires, Promotions, Demotions, Terminations, Risk Management, educational information. Submit HR Online transaction requests including promotions, terminations, Return Work Job Changes, ensuring timely transaction completion. Confirm successful processing payout sales employees vacation relief program. Maintain payables Background/Verifications charges clients. Company Name September 2007 February 2008 Administrative Assistant Maintain update Team Sites Central Area retail accounts, Outlook distribution lists, sales samples manifest. Run allocation reports Incentive Contest update reports, distributing sales teams weekly. Format post quarterly sales priorities decks, utilizing Power Point. Retrieve, zip post customer business team weekly updates. Post files customer business teams used monthly mailings. Send reminder notifications managers responsible monthly sales priority distribution. Assist Retail Leads ensure sales priority data collected posted timely manner. Planned organized materials sales meetings, complete A/P Service Center, Retail miscellaneous office functions. Education University Phoenix 2012 Bachelor Psychology Skills Systems: Excel, Outlook, Power Point, Visio, One Note, Share Point, SAP, Advise HR, Siebel, TALX, Autonomy, Survey Monkey, Taleo Training: Prosci Change Management Certification (2015), Herrmann Brain Dominance Instrument (2014), Interview Skills Selection Development (2014)

HR

DIRECTOR IT CLIENT SERVICES FILMS OPERATIONS AND TECHNICAL SERVICES WEST COAST Executive Profile I 20 years experience Information Technology spanning Entertainment, Internet, Healthcare, Automotive, Banking Industries. I managed staff industries everything budgeting, staffing, planning, installations managing day-to-day operations. I coordinated setup infrastructure house remote events. I done M&A major companies ESPN, ABC Family, Touchstone Television recently DreamWorks Animations. Good analytic financial skill. I Master Science Computer Information Systems I ITIL certified. Core Competencies Highly motivated visionary excellent organizational leadership skill. Highly analytical detail-oriented. Team oriented ability work well pressure. Strong interpersonal communication (written verbal) skill. Ability establish priorities, developed timelines, determine accountabilities. Self-motivated, flexible, hands-on approach able work fast paced environment. Exceptional knowledge service application delivery, well successful service level agreements Able work independently little supervision. Demonstrated ability collaborate problem solve executives department managers. Strong presentation communication skill Core Accomplishments Director IT Services (Operation CIO) first ever head NFL Network IT department since inception national launch late 2003. I reported directly President CEO Steve Bornstein. Built NFL Network ground included creation execution of: architecture data center, Voice IP (VoIP) company telephony system, Video Conference systems, key architect NFL Network IT infrastructure, charge vendor contract negotiation management, established OEM procurement agreements hardware software assets. I oversaw managed aspects NFL Network's studio remote shows technical operations, managed IT staff charge production infrastructure support. This level 24/7 support essential NFL Network's 2500 hours live studio programming includes NFL Total Access, NFL GameDay Morning, NFL GameDay Final, Around League Live Path Draft. Of original 100 million dollars investment NFL Network, 1 million dollars used creation IT infrastructures, asset procurement, establishment data center. I key architect creation NFL Network, producing 1 billion dollar annual subscription revenue. I created oversaw deployment new company-wide inventory asset tracking system TV Production. Led $2 million cost avoidance per year. I initiated implemented new TV Pilot desktop laptop deployment process saved company $78,000 annually. · Spearheaded implemented employee performance metrics system, used create monthly, quarterly annual reports CIO, CFO management. Built Post Production, Edit bays, media asset management NFL well NBCUniversal. Implemented video encoding process demand delivery · Completed RFPs ERP, Vendor Management. Coordinated installed Infrastructure Operations 12 consecutive Super Bowls. Professional Experience 10/2015 11/2016 Director IT Client Services Films Operations Technical Services West Coast Company Name － City State Responsible overseeing team provides technical support West Coast Operations Technical Services well Universal Pictures clients domestically abroad. This included communications support end users, applications, computing devices. As Director client services I manage oversee 1 director, 3 team managers, 6 team leads, 4 team coordinators 27 technical supports analysts across country Canada. Worked integrate DreamWorks desktop laptops equipment part 3.8 billion dollar acquisition. Oversaw Broadcast team well postproduction. Worked digital rights content distributions. 04/2014 10/2015 Director IT Client Services NBC Entertainment TV Production Company Name － City State Responsible overseeing team provides technical support NBC Entertainments, NBC Distribution, Universal Cable Productions Universal TV Productions clients domestically abroad, well communications with, end users computing devices applications run devices. I created inventory control system better track assets well global naming convention company assets. Manage business-aligned client services team, included technical lead, team coordinator, data analysts. Maintain solid business relationships vendors, original equipment manufacturers (OEMs), internal chain command. Communicated provided bi-weekly update monthly reports regarding overall health client services support along status planned infrastructure changes, would affect end user experience. Identified, documented, maintained list department leaders key business contacts application infrastructure leaders company. Maintain solid application, infrastructure, client services, corporate relationships. Attended application staff meetings function dotted-line report responsibilities. Provided application leader updates regarding key issues workplace changes. Coordinated business communication application infrastructure projects corporate initiatives leadership chain command. Coordinated project responsibilities infrastructure liaison made decisions project assignment ownership project. Investigated communicated adverse impacts infrastructure systems due upgrades implementation system changes. Coordinated managed infrastructure system-wide changes workplace technology team (HW/SW upgrades), security team (PC patches), enterprise services team (email/identity management), core computer team (mostly network/file related). Communicated frequent basis system health system maintenance time client services team, business users, application leader infrastructures leader. Managed high priority issues escalations multiple user impact problem ticket closed resolution communicated stakeholders. Manage overall health queue re-shuffling resources where/when needed intervened/reassigned tickets missing SLA's technical lead. Oversaw initiated workplace related projects CS team including PC/Mac refreshes, upgrades, maintenance. Microsoft office migrations, upgrades Windows 10, etc. Provided technical training plan coordinated on-site courses CS Analysts technical leads. Monitored metrics including ticket service levels customer satisfaction surveys. Created inventory control program company assets. Over saw workplace technology TV Production Director IT Services 10/2003 05/2014 Director IT Services (Operation CIO) Company Name － City State I brought Disney first IT person NFL Network started company ground up. I reported directly CEO. I built ran company department head 10 years. Built IT infrastructure continued making improvements technological advancements NFL Network today. Built TV studio, consisted multiple control rooms sound stages. Setup Post Production facility workflow. Managed operate within departmental Capital (CAPEX) Operational (OPEX) budget parameters. Implemented encoding process infrastructure. Implemented media management I supported facets 24/7 operations NFL Network NFL Digital Media, included nfl.com, 32 team sites, NFL Fantasy football. Operations located Culver City multiple remote sites across country, included LAN/WAN, computer servers, telecommunications systems (Cisco VoIP Telephone), desktop computers, laptop computers, disaster recovery systems, productions remote operations system infrastructure. We responsible creating identification (ID) badges staff vetted personnel, security access restricted areas facilities, set digital video recording (DVR) Security Camera systems throughout facilities. I worked IT budget, procurement, contracts production facilities Culver City remote facilities across country. We first major media production facility use virtual private network (VPN) Devices voice internet protocol (VoIP) various devices. I key integral part building ground charge information data systems infrastructure NFL Network NFL.com. We built infrastructure support engineering well business needs. I co-chaired Business Continuity Resilience Services (BCRS) project NFL whole. 03/1997 09/2003 Senior Technical Advisor Executive Support System Implementation Company Name － City State I reported directly CIO. I started temporary helpdesk analyst; I hired full time promoted Helpdesk Analyst Analyst Lead Analyst Supervisor Manager. When ABC moved Century City Burbank, I promoted Manager Executives Support Disney/ABC eventually became Senior Technical Advisor ABC TV. As Manager Executive Support I oversaw 13 systems support analysts plus independent contractor East West Coast support executives Disney, ABC Television, ESPN Touchstone well productions 24x7 schedule. Coordinate system support process ensure executives productions computers function properly, personally provide services top key executives corporation. Proactively researched, implemented supported leading edge solutions ensure Disney/ABC executives cutting edge technologies. I involved procuring providing Personal Digital Assistants (PDs) Blackberries cell phones Disney executives login scripts. Lead efforts diagnosing, resolving, maintaining hardware, software, operating system, network, backup recovery services enterprise. I established standard operating procedures (SOP) corporate policies use throughout company. Interacted clients provided client surveys ensure system support team provided quality services. I open communication departments Local Area Networks (LAN) services, telecommunications department, emails support group resolve system support issues personnel may experiencing. I communicated directly CIO operations implementation personnel. I oversaw corporate purchasing asset management, included software, hardware computer equipment rentals. Prepare monthly system support activity progress report East West Coast. Prepare departmental budget well long range planning. When Disney acquired Touchstone, I facilitate integration two companies transition Touchstone personnel Century City facility. I spearheaded migration Touchstone's Macintosh ("Mac") systems PCs systems business reasons. Touchstone 43 concurrent pilot Mac systems running 1,000 rental computers used studio prior migration effort. We supported various Mac systems migration effort end user fully migrated PC based machines. I integral part planning, preparing, designing information systems infrastructure ABC building Disney relocated 400 ABC network employees New York Century City site Burbank. I also key integrator ESPN, BVTV, BVTV International corporate network. The ABC Building housed 1,000 employees. I committee Disney Consolidated 160,000 employees hundreds domains globally 7 corporate domains Active Directory. I also present acquisition ABC Family Disney. I active member technical consultant planning, integration, migration ABC Family TV Saban building Westwood ABC Building Burbank. Education 2005 Master Science Computer Information Systems University Phoenix － City State USA Computer Information Systems 1989 Bachelor Science Electrical Electronics Engineer California State Polytechnic University － City State USA Electrical Electronics Engineer Information Technology Infrastructure Library (ITIL) Foundation Certified Implementing Cisco Unified Communications Manager, Part 1 8.0 Supporting Windows Exchange Server 2000 Enterprise Edition CommVault Backup Corporate Management Training: *Operational Management *Conflict Management *Preventing Workplace Violence *Diversity Inclusion *Code Conduct *Preventing Workplace Harassment *Protecting Creative Content *Protecting Company Information Skills Apple, Dell, IBM, HP, Lenovo, Microsoft, AirWatch Network Management, TCP/IP, LAN/WAN, DNS, DAS, Remote Network, Multi-Site Infrastructure, Architecture, IPSEC VPN, Site-to-Site, WiFi Network, IPTV Active Directory, Microsoft Exchange, Unified Communications, Group Policies Disaster Recovery (DR), Business Continuity, Data Centers Built Operations 24x7 Helpdesk, Desktop Support, Operations, Telecom Software Development Life Cycle (SDLC), MS SQL, My SQL, MS Access, Share Point Internet, Intranet Strong analytical skills, Key Performance Indicator (KPI), Metrics, SLA Vendor Management, Vendor Contracts negotiations, Procurement, Software licensing Capital Operating Budget, ROI, Fiscal, Long Range Planning IT Compliance, IT Security, Cyber Security Recruitment, Retention, People Management, Leadership, Team development, Training

DIGITAL-MEDIA

OPERATION MANAGER www.linkedin.com/in/raymondstrange Special Hiring Auth: Veterans Pref (VEOA) Skills Secret Security Clearance Project management Budget analysis Training Development Schedule management Critical thinking Team building Written oral communication skills Process improvement Microsoft Office Suite expert Summary Accomplished Operation Management professional 20+ years' broad scope experience driving process improvements, financial administrative, staff productivity military environments. Cultivate strong relations contract negotiation, project management, policy/program development. Oversee aspects operations including HR/financial/accounting, inventory control. Selected Accomplishments Managed financial activities program operations $1.8M travel funds; reduced regional expenditures 8% annually. Met management goals screening 1000 personnel records necessary skill sets appropriation talent acquisition leader development. Authored strategic integration implementation procedures increasing production time 20%. Continues received commendable ratings annually cooperate regional inspections. Increased performance scores 60% developing new employee processes. Managed daily operations 18 Aviation maintenance courses supervised training 650 military foreign national students. Developed implemented cross training instructor certification program increased productions 25%. Incorporated first ever advance composite aircraft process assisted Army composite program manager writing new procedures. Work History Operation Manager 09/2013 Current Company Name – City State Role: Operation Management Coordinates training 3000+ employees within regional footprint 100% mission completion. Ensures compliance established policies procedures; led staff training initiatives maximize productivity. Analyzes key aspects business evaluate factors driving results summarized results presentations. Writes office job descriptions directives. Develops executes marketing programs general business solutions resulting increased regional exposure, customer traffic, tracking system. Role: Financial Management Authorizes mission authority obligate funds support TDY travel. Assumes ownership accounting, forecasting strategic supply planning. Forecasted operating costs scheduled projects strategizing departments. Manages high volumes financial activity fast-paced, risk-based corporate environment. General Manager 11/2009 08/2012 Company Name – City State Managed Quality Control, Unit Supply, Aviation Automated Logistical Supply, Production Control, Administration section. Assisted planning, organizing, directing, supervising Company level training, oversees accuracy monthly reports. Oversaw unit training calendar schedules, forecast training requirements. Manages Defense Travel management System, Army Training Requirements Resource System understanding Microsoft based programs. Coordinated executed internal activity Company Battalion staff sections. Supervised preparation maintenance unit movement unit load plans supervise execution plans order. Logistic Manager 01/2012 10/2012 Company Name – City State Coordinated managed resident training activities field aviation logistics maintenance, include utilization training resources, facilities utilization, upkeep modernization, recognition establishment new facilities requirements necessary maintain quality training facilities. Identified managed un-programmed requirements, training program constraints; training support schedule synchronization; tracking resolution training support failures; de-conflicting class, equipment, facilities schedules, instructor requirements, external tasking personnel equipment. Coordinated aviation maintenance resident non-resident training issues unique on-site instruction Active Army Reserve components use Displaced Equipment, New Equipment Training Teams. Senior Training Specialist 11/2009 12/2011 Company Name – City State Served Training Instructor subject matter expert performing instructional training development work Structural Branch, Structural Pneudralic Division (SPD). Managed course material assigned blocks instruction within comprehensive courses, providing training materials aids needed, conducts platform instruction, administers practical exercises examinations students. Administer proctors written performance examinations. Conducted evaluation certified training instructors within Division Senior Evaluator. Trained Initial Entry Level, intermediate, advance course Military Occupation Specialty National Guard, Reserve Component, Foreign National, Active Duty Soldiers. Education Bachelor Science Business Administration Current Trident University International City State Professional Development (United States Army) Structured Self Development [2013] Manager Development CRS [2006] Systems Approach Training Basic [2012] Action Officer Development [2006] Supervisor Development [2012] Safety Course [2006] Training Developer (Middle Manger) [2012] Hazardous Materials/Waste Handling [2006] Injury Prevention Through Leadership [2010] Aircraft Structural Adv LDR [2002] Composite Risk Management CRS [2010] Basic Noncommissioned Officer [2002] Army Basic Instructor [2010] Total Army Training System (TATS) [1999] Support Cadre Training [2010] Primary Leadership Development [1999] Aircraft Component Repairer Supervisor Senior LDR [2007] Leadership Development [1999] Supervisor Development [2006]

AVIATION

DIRECTOR OF MARKETING, COMMUNICATIONS AND IT Core Accomplishments Initiated student leadership development program student leadership development program resulting graduates position decision-making responsibility CAHS Student Leadership Apprentice Program Big Boom Business Planning Institute Host "Outlook Agriculture" Weekly Radio Show KPVU 91.3FM Sirius XM HBCU Channel 142 Experience 02/2013 Current Director Marketing, Communications IT Company Name － City State Develop strategies based knowledge policy, nature market trend projections facilitate growth well aid resiliency planning College triad encompassing Cooperative Extension Program, Cooperative Agricultural Research Center Academics. Manage College's internal external communications systems conjunction university's public relations, press marketing communications units public private sector. Assess translate materials print, online social media. Create systems procedures maintain manage contact lists associates prospective associates; implement event registration procedures develop systems expand customer relations. Attend actively participate College Advisory Board meetings, committee meetings, conference calls functions. Advise office Dean matters important stakeholders relating College. Provide leadership executing marketing communications, strategic planning public relations activities staff 8 employees. Program Specialist Company Name － City State Community Economic Development, Cooperative Extension Program, CAHS. Created provide solutions consultant clients area technical assistance sustainable business strategies. Developed creative specialized curriculum effectively reach target audience provide impactful education improve standard living satisfy stakeholders. Provided marketing expertise e-media productions radio television programs well social media solutions online publications. Supervised staff students providing guidance mentorship marketing, customer service, business operations professional development. 01/2003 01/2012 Web Developer Company Name Consulted customers perform needs analysis, determine project scope define problem solutions focus increasing client revenue ROI. Developed statements work project proposals acquire new accounts. Designed various types e-media including retail e-commerce sites, content management systems web portals. Developed marketing content include design layout, copy, graphic art various electronic media productions. Monitored analyzed results optimize online marketing enhance customer experience focus developing long term customer relationships Adjunct Faculty Computer Aided Drafting Design. Design implement quality training subject area Computer Aided Design productively delivered 350 students classes 15-20 cohorts per session. Develop innovative strategies effectively present training materials maintaining performance goals terms attendance student engagement. Performed Interim Department Chairperson duties including management staff 10 full part-time instructors, preserved student retention goals addressed various issues concerning student development general classroom concerns. Education Training 2015 LEAD21 Executive Leadership Program The University Georgia 2008 Masters Business Administration (MBA) Marketing University Phoenix Marketing 1998 Microsoft Certified Systems Engineer (MCSE), Software Applications Southern Methodist University 1994 Bachelor Science Mechanical Engineering, Computer-Aided Design Prairie View A&M University Mechanical Engineering, Computer-Aided Design Skills Adobe Creative Suite, Acrobat, After Effects, Dreamweaver, Photoshop, Premiere, AutoCAD, business operations, business strategies, Computer Aided Design, CAD, hardware, consultant, content, content management, creative design, clientele, client, clients, customer relations, customer service, database, Drafting, e-commerce, engineering design, Flash, focus, government, grant proposals, drawing, graphic art, graphic, InDesign, internet marketing, inventory, layout, Leadership, MAC OS, market trend, marketing, marketing communications, materials, meetings, Access, Microsoft Certified Systems Engineer, MCSE, Excel, MS Office, office, Power Point, Publisher, Window, Word, needs analysis, networking, online marketing, Operating Systems, OS, organizational, press, processes, proposals, public relations, publications, quality, radio, Research, retail, search engine optimization, strategic, strategic planning, technical assistance, television, training materials, website, written Additional Information AWARDS AND RECOGNITION 2016 Gold Level Award Print Publication 2016 Bronze Level Award Electronic Audio Media Production 2014 ADDY Award Advertising Creative Excellence 2013 Multi-media Storyteller Award* 2012 Distinguished Service Early Career Award 2011 Multi-media Storyteller Award Conference Speaking Topics: Cyber-Media Digital Age* Marketing Extension 21st Century* Strategic Planning

AGRICULTURE

SALES Professional Summary I want challenging occupation I allow innovations expand experience immensely. Motivated customer service specialist 5 years retail experience fast-paced, team-based environment. Expertise delivering support services resolving customer complaints. Friendly hard working associate ready give I have. Skills Trusted key holder Creative problem solver Exceptional communication skills MS Windows proficient Quick learner Strong client relations Proficient cash management Strategic sales knowledge Cash flow management Multi-line phone talent Team player Reliable Goal-oriented Decisive Fluent English Fluent Spanish Calm pressure Analytical thinker PowerPoint presentations Excellent interpersonal skills Natural leader Composed Crisis communication Superior verbal written communication skills Flexible schedule Computer-savvy Organized Work History Sales 08/2014 Current Company Name – City Described product customers accurately explained details care merchandise. Earned management trust serving key holder, responsibly opening closing store. Politely assisted customers person via telephone. Communicated vendors regarding back order availability, future inventory special orders. Effectively communicated supported sales, marketing administrative teams daily basis. Answered product questions up-to-date knowledge sales store promotions. Scheduled weekly inventory pickups deliveries vendors. Set explained new membership contracts. Overnight Cashier 02/2014 09/2014 Company Name – City State Maintained cleanliness presentation stock room production floor. Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Investigated resolved customer inquiries complaints timely empathetic manner. Scored top 10% employees successful resolution issues Restocked inventory ever month reviewed cash operation data verify proper replenishment. Folded arranged garments attractive displays. Learned, referenced applied product knowledge information. Seasonal Overnight Stocking 10/2013 01/2014 Company Name – City State Loaded truck properly secured items prevent damage transportation. Demonstrated use care merchandise. Helped customers questions, problems complaints person via telephone. Stocked shelves supplies organized displays. Organized store merchandise racks size, style color. Led merchandise selection, pricing, planning marketing. Rotated manufacturer products needed. Removed damaged, out-of-code, not-in-set discontinued items displays. Loaded unloaded merchandise using ladder pallet jack. Partnered sales representatives managers coordinate delivery merchandising schedule. Customer Service Representative 06/2013 06/2014 Company Name – City State Answered average 200 calls per day addressing customer inquiries, solving problems providing new information. Earned management trust serving key holder, responsibly opening closing theater. Politely assisted customers person via telephone. Assisted customers food selection, inquiries order customization requests. Developed reputation efficient service provider high levels accuracy. Designed displays make theater experience interactive, engaging reassuring. Education Associate Arts Current Miami Dade College City State 3.0 GPA Member Supernatural Movement Club Coursework Accounting, Finance Statistics High School Diploma 2013 Miami Senior High School City State Accomplishments Customer Service Consistently received positive feedback guests created repeat business developing long-term relationships customers. Handled guest complaints, maintaining positive dining experience rest. Monetary Transactions Handled cash, check, credit automatic debit card transactions 100% accuracy. Telephone Service Professionally processed 80+ calls per day, providing information service ensure customer satisfaction. Skills Customer Service, Bilingual: Spanish English, financial management, Marketing, Microsoft Word, presenting, Sales, Basic computer knowledge Additional Information Customer Service Award Life 4 Cars Inc. Employee month Walgreen Employee month AMC Theater 24

SALES

SECURITY BAGGAGE HANDLER/PERSONNEL SCREENER Career Overview Highly enthusiastic customer service professional [number] years client interface experience.Customer-focused Retail Sales Associate solid understanding dynamics retail apparel shoe industry. Core Strengths Computer Skills: MS Excel, MS Access, MS Word, MS Power Point, MS Outlook, Adobe Acrobat Programs: Navy Enterprise Resource Planning, FedEx, United Parcel Service, Webflis, DODDAC, FACTS Currently maintain active Security Clearance Secret. References/DD214/ Transcripts upon Request Accomplishments Deans List Work Experience March 2014 Current Company Name City State Security baggage handler/Personnel Screener Provide information space "A" travelers well PCS customers. Loaded 5,000 60 75lb bags state art Air Force "X" ray equipment. Provided force protection security AMC military terminal. Monitor illegal material using available x-ray, explosive narcotics detection, magnetometer, hand held scanning equipment, video monitoring camera. Illegal material includes weapons, explosives, narcotics, materials unauthorized air transportation. January 2010 January 2012 Company Name City State Aviation Ordnanceman CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained repaired aircraft mechanical electrical armament/ordnance systems Serviced aircraft guns accessories Stowed, assembled loaded aviation ammunition including aerial mines, torpedoes, missiles rockets Serviced bomb, missile rocket releasing launching devices Loaded supplementary munitions Assembled, tested maintained air-launched guided missiles Supervised operation aviation ordnance shops, armories stowage facilities Load supplementary munitions Assemble, tests maintain air-launched guided missiles Supervise operation aviation ordnance shops, armories stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, processed shipments for: air/surface/sub-surface launched missiles, bombs, components; special weapons; aircraft gun ammunition, cartridges, actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; underwater sound signals/son buoys, ashore afloat. Tested, inspected assembled, fuses, loaded/downloaded, armed/de-armed listed ammunition/airborne weapons, supplementary stores, electronic countermeasures equipment. Installed, removed repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, test equipment. Instructed, supervised, managed operational/training January 2007 January 2010 Company Name City State Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance ordnance loading/downloading evolutions 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled $60,000 worth merchandise $50,000 worth MWR funds transactions. This led MWR extra $6,000 command Christmas party. Educational Background 2015 Saint Leo University City State US Criminal Justice Bachelor Arts Saint Leo University, Chesapeake, VA Deans List Bachelor Arts Graduation: 2015 Overall GPA: 3.778 ◦ Major: Criminal Justice Bilingual- Spanish Military Experience January 1977 January 2010 Company Name Provide information space "A" travelers well PCS customers. Loaded 5,000 60 75lb bags state art Air Force "X" ray equipment. Provided force protection security AMC military terminal. Monitor illegal material using available x-ray, explosive narcotics detection, magnetometer, hand held scanning equipment, video monitoring camera. Illegal material includes weapons, explosives, narcotics, materials unauthorized air transportation. Oceana Naval Air Station/USS George Bush (CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained repaired aircraft mechanical electrical armament/ordnance systems Serviced aircraft guns accessories Stowed, assembled loaded aviation ammunition including aerial mines, torpedoes, missiles rockets Serviced bomb, missile rocket releasing launching devices Loaded supplementary munitions Assembled, tested maintained air-launched guided missiles Supervised operation aviation ordnance shops, armories stowage facilities Load supplementary munitions Assemble, tests maintain air-launched guided missiles Supervise operation aviation ordnance shops, armories stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, processed shipments for: air/surface/sub-surface launched missiles, bombs, components; special weapons; aircraft gun ammunition, cartridges, actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; underwater sound signals/son buoys, ashore afloat. Tested, inspected assembled, fuses, loaded/downloaded, armed/de-armed listed ammunition/airborne weapons, supplementary stores, electronic countermeasures equipment. Installed, removed repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, test equipment. Instructed, supervised, managed operational/training Naval Strike Warfare Center NAS Fallon, Nevada 2007-2010 Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance ordnance loading/downloading evolutions 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled $60,000 worth merchandise $50,000 worth MWR funds transactions. This led MWR extra $6,000 command Christmas party. Languages Bilingual- Spanish Skills Ordnance, Weapons, Airborne Weapons, Aircraft Mechanical, Aircrew, Aviation, Calibration, Corrosion, Corrosion Control, Inspection, Inventory, Missile, Systems Design, Testing, Training, Weapon, Cashier, Database, Excel, F-16, Maintenance, Retail, Retail Marketing, Pcs, Scanning, Security, X-ray, Access, Acrobat, Adobe Acrobat, Enterprise Resource Planning, Fedex, Ms Access, Ms Excel, Ms Outlook, Ms Word, Outlook, Word

AVIATION

CONSULTANT Profile Around 5 years experience Gathering Requirements, design, development, testing implementing solutions SAP mobile. Worked business analyst telecom, Utility Industry. Good knowledge Operations Maintenance business process. Experienced SAP EAM using Compatible units, Design integration Design Work orders. Experience end-to-end process using computable units GAS Electric line business. Experienced planning executing scenarios End-to-End Testing, Documentation End User Training Performed Configuration Plant Maintenance module End End process integration Material Management Module Knowledgeable Sales Distribution module. Extensive experience documenting reporting requirements development SAP ECC BW. Possess ability grasp quickly new concepts apply same, skill, typical requirements working large SAP R/3 implementations. An excellent team player deep sense commitment strong desire learn grow. Strengths include Intellectual Ability, Ability work pressure. Excellent Communication, interpersonal, presentation skills. Good understanding Software Development Life Cycles different phases. Deans Excellence Scholarship Distinguish Scholar Award UT Dallas. EXPERTISE 5 years experience Information Technology specialization Gathering Business Requirements Quality Assurance Testing. Configuration Organizational Units Master Data Plant Maintenance. It includes Plants, Work Centers, Functional Locations, Equipment, Installation/Dismantling Functional Locations, Equipment Hierarchy, Material, Serial Numbers Serial Number Profile, Maintenance Plans, Measuring Points Counters, Document Link, Maintenance Processing, Corrective Preventive Maintenance Notification Types, Objects Object Information, Catalogs Catalog Profiles, Integration Notification Order, Order Types, Operation List Activity Types, BOM's, Costing Sheets. Proficient Testing Change Management tools like HPQC, QTP, SMC. Planning Development Test cases, Test plans, Test scenarios meet products business requirements. Experience ERP applications. Excellent Communication Documentation skills End User Training Testing including GUI Testing, Functional Testing, Performance Testing, Positive Negative Testing, Security Testing, Integration Testing, System Testing, Load Testing, Interface Testing Regression Testing. Design documents, As-Is To-Be process Function Specifications Skills Requirements Gathering Data Analysis Business Analysis Testing Documentation Configuration Design Functional specification Accomplishments Requirements Gatherire rements propose solution align cureness Te.sting, Evaluation Analysis: Mastered engineering scureare ess.equirements propose solution align businessprograms, including [Program Name] [Program Name].sted equipment ensure compliance. Analyzed data provided recommendations resulted adoption new cost-saving equipment. Received "Deans Excellence Scholarship "“and "Distinguish Scholar Award” UT Dallas. Professional Experience Consultant 07/2014 06/2015 Company Name City State Projects: ETGIS, Leak Repair, Cathodic Protection. Requirements gathering Data analysis. Perform Mapping GIS SAP. Working Developers creating Dashboard Reporting Asset Management Perform Interface Testing using SOAPGUI, Functional Testing UAT. Data cleansing involving creating, dismantling reconfiguring Equipment, Function Locations, Maintenance items critical environment. Identifying data discrepancies comparing GIS SAP Data working SME's Acting single point contact business users testers. Identified automated different processes significantly bring time resources. Providing technical functional support migration GIS data SAP. Working Conversion requirements specifications definition data elements including clarification meaning purpose SAP fields. Working closely Asset Strategists, Mappers, GIS Engineers identify issues resolving them. Using LSMW,IBIP create update Equipment's, Functional Locations. Responsible preparing training manuals End Users. Using PAR (Problem Action Resolution), Quality Center tool defect tracking. Responsible preparing Requirements Document Testing Enhancements GAS Compliance Team. Configuration Capacity Planning Work clearance Management. Business Analyst 05/2012 06/2014 Company Name City State Southern California Gas Involved requirement gathering designed specifications business process Interacted business users model requirements Reporting Participated JAD, Gap Analysis session. Configuring Asset Life Cycle Management (CP10, Gas Storage Riser Inspection )end end process using SAP PM module integration MM module Generated Maintenance Plans Region Preventive Maintenance. Design Bundling Program generation orders Region, District, Street, Section, Segment House no. Design Exception Report capture certain conditions requires different process. Integration GIS SAP design sent SAP. Good Understanding Corrective Preventive Maintenance. Creation Data using QTP training different environments. Scheduling Click schedule Click Mobile Preparing Functional Specification Involved planning preparing Test Plan, Test Cases Test Scripts based business requirements areas like Notifications, Designs, Work Orders, Equipment's, Functional Locations, Material Reservation, Material Master, Customer Master, Purchase requisition financial transactions. Created test scripts front end testing using (GUI Functionality) QTP. Maintain Requirements matrix HPQC Managed HP Quality Center creating, linking tracking Defects. Writing running test scripts HPQC different scenarios. Providing Support go-live including training users. Preparing Job Aids End User Training. Involved User Acceptance Testing Reports Debugging. Design test reports using BEx Analyzer Define reports Compliance Compliance group, Key Performance Indicator, develop data model worked closely development team Worked translating business processes technical design documents M&I process. San Diego Gas Electric Projects: Construction Planning Design Facilitated JAD sessions Electric Field Memo Riser Inspection (DIMP) Process SAP Plant Maintenance Module. Designed implemented Electric Field Memo improve Electric Gas Transmission Field Office Operations automating End End process. Designed complex Compatibility Search Electric field Memo Data Extraction Legacy system SAP Riser Inspection Designed Process Flow prepared FunctionalSpec Co-ordinated Developers Business requirements Define test scenarios Mobile Application Riser Inspection Performed End End Testing SAP Mobile Application Provided training end users Design process PMLite mapped custom table Costing Sheet Costing generate letters form pdf sent customers. Testing Adobe Forms PMLite. Business Analyst 01/2014 06/2014 Company Name City State Gathered requirements implementing SAP Financial Supply Change Management process. Participated Brain Storming sessions Collections Management Business process. Defined Test Scenarios documented Test scripts End End Testing Configure Company Segments, Company codes, Collection Groups, Collection Strategies Data Creation Testing Preparing Job Aids End User Training. Business Analyst 09/2010 02/2012 Company Name City State Asset Management Life Cycle Responsible gathering requirements, documentation testing Worked translating business processes technical design documents Worked creating query transforms ETL process Design validated reports Co-ordinated developer requirements. Managed Change Management Process. Uploaded scripts HP Quality Center Excel Tested Enhancements, Reports, Functionality Conversions Performed Shakedown Ad-hoc testing UAT Performed Smoke, White box, Black box testing actual execution test cases. Reported bugs communicated developers tracking defects. Tracked, reviewed, analyzed bugs using Quality Center. Consultant 01/2010 05/2010 Company Name City State Conducted market research prepared business plan exploring new market opportunities. Involved requirements gathering, current market trend evaluation, financial evaluation comparative study. Education Training Master Science Information Technology Management 2011 University Texas City State United States GPA: GPA: 3.78/4.0 GPA: 3.78/4.0 Skills Asset Management, business plan, Business process, Capacity Planning, Change Management, Conversion, Costing, Data analysis, Debugging, documentation, ETL, Forms, Functional, GIS, GUI, HP, Excel, Office, migration, developer, pdf, Design process, processes, QTP, Quality, Reporting, requirement, Requirements gathering, SAP, Scheduling, Scripts, Specification, User Training, training manuals

CONSULTANT

LEAD SENIOR SAP AUDITOR Career Focus Insightful, results-driven IT professional CISSP 6 years risk assurance advisory experience information technology security. Notable success directing broad range IT security assessments corporate initiatives participating planning, analysis, implementation solutions support business objectives. Hands-on experience leading stages system development efforts, including requirements definition, design, architecture, testing, support. Certificates Awards Certified Public Accountant (CPA) Certified Information System Security Professional (CISSP) Certificate Cloud Security Knowledge (CCSK) Certified Internal Audit (CIA) Certified Information System Auditor (CISA) Industry Proficiency certified Oil Gas Public Sector Deloitte Earned Applause awards 5 times Excellent Engagement Performance Deloitte Professional Experience Lead Senior SAP Auditor February 2014 Current Company Name City State Evaluated effectiveness corporate security policies influence best practice change utilizing root cause analysis audit results across multiple units Developed maintained standardized audit programs assess policies procedures governing corporate security, email Internet usage, access control, incident response Planned, supervised coached IT auditors assigned audits; develop managed security awareness training initiatives promote success company-wide IT compliance Developed enhanced corporate information security management framework based COBIT Prepared delivered recommendations enforcing cyber security best practices alongside executive management including CIO CFO; presented security concepts, technologies, risk mitigations business groups Identified on-board/off-board gap impacting Access Management, resolved updating organizational procedure shortfalls Advised development implementation Business Continuity Disaster Recovery (BCP&DRP) Plans 2 corporate R&D, 4 manufacture, 1 commercial site Recruited led 3 security contractors build risk assessment team charged analyzing critical infrastructure, developing reports document system vulnerabilities, recommending appropriate solutions Managed executed proactive continuous risk assessment process focusing emerging risk throughout corporation Collaborated external auditors conduct in-depth compliance audits penetration testing, presenting results senior Led internal audit exit meetings discuss findings management action plans, planned executed follow-up testing ensure action plans properly Demonstrated autonomous decision making critical thinking skills performing analytical procedures, ensuring effectiveness scope engagement Senior SAP Security Control Consultant September 2010 January 2014 Company Name City State Conducted system security assessments based NIST 800-53 public sector Generated security documentation, including: security assessment reports; system security plans; contingency plans; disaster recovery plans Provided security support evaluation development teams order integrate information assurance/security throughout System Life Cycle Development major minor application releases Configured installed GRC various clients ensured segregation duties (SOD) policies successfully highlighted mitigated, customized ruleset action permission level SOD violations Utilized Suite GRC 5.3 perform SOD analysis within Risk Analysis Remediation module (RAR), created provisioned Super User Privilege Management (SPM) roles user ID's SPM module created user access requests Compliant User Provisioning (CUP) module Designed created SAP roles including parent/derived composite single security roles, security processes user assignment workflows, custom security restrictions; investigated resolved SAP security issues creation changes security roles Leveraged SAP's profile generator authorization management tool address security defects project's testing cycles, scope change requests production support Consulted key project client stakeholders solicit business IT process control design Led control validation workshops client team members Managed integration activities across related project teams driving cross-team issue; coordinated project team leads (functional technical) SAP security team members resolve issues timely Led internal team develop Enterprise Value Delivery methodology templates SAP implementation engagements; developed training programs firm technology project standards delivered training ~200 professionals Audit Intern January 2010 August 2010 Company Name City State Assessed accessibility 2 University Texas websites accessed 30,000+ users; developed test scripts recurrently used engagements Worked closely department head deploy automated audit tool led streamlined processes Provided training sessions 7 summer interns Audit Process IT Audit Intern January 2009 August 2009 Company Name City State Worked Team Manager consolidate 3 excel reports one dashboard monitor 10-student team productivity better manage multiple audit engagements Promoted lead 10 interns assisted director manage project status Education Master Accounting (GPA 3.7) 2009 McCombs School Business; University Texas Austin; Austin, TX B.S Accounting (GPA 4.0) 2008 Jinan University; Guangzhou, China System Experience Enterprise Resource Planning (ERP) Business Solution SAP GRC 10.1, SAP ECC 6.0, SRM 7.0, EWM 9.1, Sourcing 7.0, Solution Manager 7.01, BW 7.01, BPC 10.0, PI 7.3, Model N 5.6 Quality Software HP Quality Center, Service Desk, IT Remedy, ServiceNow Platform Data Analysis MS Excel, MS Access, QlikView Hobbies Interest A serious cyclist obstacle racer competitive mindset A world traveler 25 countries 2 years Passionate house improvement projects

AGRICULTURE

BUSINESS DEVELOPMENT REPRESENTATIVE Summary Experienced customer service professional extensive skills growing exceeding sales multi- million dollar business operation food beverage industries, financial services, heath care industries. Adaptable results orientated, focus bottom line results, proven track record achieving exceeding standards performance set sales project. Skilled utilizing technology tool improve organizational efficiency. Highlights Customer Relationship Management Project Management Customer Retention Satisfaction Evaluating Customer Needs Team Builder Training Development Business Development Sales Management Analysis Experience Business Development Representative March 2010 Current Company Name City State Achieved customer service objectives contributing customer service information recommendations strategic plans reviews. Preparing completing action plans customer-service standards. Resolving problems, completing audits, identifying customer service trends determining system improvements. Determined customer service requirements maintaining contact customers, visiting operational environments, conducting surveys, forming focus groups analyzing information. Increased product awareness levels grew profit margins negotiations store managers regional managers implementation in-store merchandise displays, product assortments, pricing structures, sales allowances, rebates, monthly promotions. Managed sales team assisted navigating retail accounts align needed resources support ensure specific client and/or customer initiative success. Successfully raised capital assist growth. Licensed Healthcare Representative December 2008 March 2010 Company Name City State Managed high volume call activity healthcare providers Cigna clients. Utilized health insurance expertise advise clients best insurance choice meet needs. Maintained networks/partnerships internal external partners expedite client processing. Effectively assessed patient needs resolved client conflicts. Utilized technology expedite client verification, documentation, service. Outside Sales Manager March 2005 December 2008 Company Name City State Responsible overall development North Miami territory selling occupational physical therapy solutions focus primary care specialists, hospital based physicians. Effectively leveraged resources within fixed budget increase sales add value difficult access, high volume, urban customer base. Managed administrative functions including daily synchronization call activity, expense reporting,performance trend analysis sales tracking. Successfully collaborated territory partners contribute team success. Developed maintained networks/partnerships external community advocacy groups, pharmacies. Manager Trainee May 2004 March 2005 Company Name City State Responsible overseeing day-to-day operations rental location. Increased business forecasting, counter sales rate management order remain competitive marketplace utilizing fleet profitable level. Managed team members job performance including counter sales Responsible team member development. Education MBA Business Administration 2009 University Phoenix City State Business Administration BS Psychology 2002 Florida State University City State Psychology Skills Administrative functions, Budgeting, budget, Business Development, competitive, contracts, Contract Negotiation, client, clients, documentation, senior management, expense reporting, focus, forecasting, insurance, inventory, Team Building, Leadership, access, Microsoft Office Suite, Microsoft Project, negotiating, networks, physical therapy, primary care, quality, Quick Books, reporting, Safety, selling, sales, strategic, Strategic Planning, Supply Chain Management, transportation, trend

BUSINESS-DEVELOPMENT

HEALTHCARE RECRUITER Professional Summary A highly ambitious, customer service oriented business professional, experience human resources, customer service administrative support. Expertise client development needs assessments. My goal obtain challenging rewarding career opportunity, administrative, human resources, customer service skills fully utilized. I team oriented, professional, focused I look forward opportunity discuss I contribute team! Skills Excellent interpersonal, HR administrative skills Intermediate experience MicroSoft Office programs Motivated team member, understands value providing accurate, professional, admin support Team leadership experience Data management skills Strong verbal communication skills Adept client needs assessment analysis Work History April 2000 Current Healthcare Recruiter Company Name A contingency, clinical staffing firm, assisting medical professionals RNs, Radiology Techs, Physical Therapists, Radiation Therapist, Pharmacists obtaining permanent employment opportunities nationwide. Consult client HR professionals, within areas healthcare field, regarding clinical staffing needs. Created staffing partnerships largest healthcare facilities U.S., including Stanford University Hospital, Lucile Packard Children's Hospital, Florida Hospital, Inova Health Systems, Adventist Healthcare, Brigham Women's Hospital. Implemented marketing strategies resulted continued growth customer base. April 1998 December 1999 Healthcare Recruiter Company Name City State Provided recruitment services Virginia Beach General Hospital business groups RN Management, Staff RN, Allied Health staffing. Managed phases recruitment, including defining hiring management needs posting available positions. Communicated duties, compensation, benefits working conditions potential candidates. Analyzed employment-related data prepared required reports. Managed aspects employee life cycle process, including boarding. Maintained accurate candidate tracking system. Guided candidates in-house computer testing. Supported management developing implementing personnel policies procedures. Conducted exit interviews verified employment termination paperwork completed. Hired employees initiated new hire paperwork process. Developed facilitated job recruitment fairs. Organized new employee orientation schedules new hires. Promptly corresponded applicants coordinated conducted interviews. Posted positions approved recruitment channels. Screened applicants based qualifications background. March 1990 February 1997 Employment Staffing Representative Company Name City State Coordinated recruitment staffing services salaried union employees state's largest utility company. Provided HR support service groups including managers, directors VPs, regarding Affirmative action goals objectives, union contract interpretation, hiring termination processes. Drafted internal announcements sent timely manner. Recruited various positions across multiple sites Southside Hampton Roads, Peninsula. Employed multiple feedback mechanisms analysis continuously improve recruiting process. Thoroughly explained employee handbook new employee orientations. Initiated key partnerships department management, resulted better candidate hire, employee retention. Conducted exit interviews verified employment termination paperwork completed. Supported management developing implementing personnel policies procedures. Developed facilitated job recruitment fairs. Organized new employee orientation schedules new hires. Promptly corresponded applicants coordinated conducted interviews. Networked industry contacts, association memberships associates. May 1985 March 1990 Benefits Representative Company Name Provided support administration company benefits programs, include Medical plans (self-insured), Dental, 401K, Life Insurance, Tuition Reimbursement Plan, EAP programs. Conducted benefits administration total 1500 benefit-eligible employees, including salaried union. Responsible analysis processing carrier invoices benefit programs, handled resolution inquiries regarding administration various benefit plans, created roll program annual Open Enrollment Communications. Education DIPLOMA Liberal Arts Saint Leo University City State Earned 42 credit hours general studies Liberal Arts Princess Anne High School City State Skills administrative skills, admin support, benefits, benefits administration, interpersonal, credit, client, hiring, HR, Insurance, interpretation, Excel, MicroSoft Office programs, PowerPoint, MSWord, processes, Radiology, recruiting, recruitment, staffing

HEALTHCARE

MORTGAGE BANKING RESEARCH SPECIALIST Summary My goal obtain career associated company I utilize skills gain experience enhancing company's brand reputation. Highlights 5+ years Leadership Supervisor/Manager Customer Escalation Management Executive Office Complaint Handling Resolution Project Management Facilities Management 10+ years Call Center Environment Mortgage Default Originations Loss Mitigation Non-IS Auditing Escalation Resolution Auditing Compliance Regulatory Quality Control Accomplishments I created EMS Audit Training Guide used trained new Auditors used refresher existing Auditors I assisted Implementation QC review process EMS EO Analyst QC submissions Compliance review stage Customer Direct written complaint responses. I maintained rating Exceeds monthly annually departmental goals measurements Experience 02/2010 Current Mortgage Banking Research Specialist Company Name － City State Previous Positions Held Collector III, Shortsale Solicitor, Loss Mitigation Rep, Customer Assistance Escalations Specialist, CART Audit Group, Sr. Lead Operations Specialist I currently provide feedback, guidance, direction 30+ agents Texas Arizona offices daily basis. I review research Executive Office complaint responses compliance regulatory checks I identify work internal external LOB partners obtain thorough resolutions Executive Office complaints inquiries I created EMS EO Quality Control process put place ensure EMS EO continue get expected results resolving customer's issue, providing great customer experience, control service level aging. I mitigate various lines business rejects calibrating internal partners regarding complaints researched EMS dept. I managed EMS QC Sharepoint site currently house QC pass fail decisions I Audit Escalation Management Department closed Infosource cases accuracy, coaching opportunities, identifying departmental trends. 06/2005 12/2009 Sr. Loss Prevention Lead Company Name － City State Advanced increasingly responsible positions, culminating management assistance role oversight 12+ member team. Trained/assisted employees daily responsibilities monthly production goals. Handled supervisor talk offs monitor calls quality assurance Maintained high ratings monthly annually departmental goals measurements. I analyzed team department reports develop ideas production quality enhancement. 01/2001 06/2005 Loss Prevention Supervisor Floater Company Name － City State Led team 12+ Loss Prevention Representatives portfolio 100 160 accounts days delinquency ranging 60 150 days. I analyzed team department reports develop ideas production quality enhancement. Handled supervisor talk offs monitor calls quality assurance Effectively trained coached new hires department excel current position Commuted Ford Motor Credit Volvo Finance offices assist special projects assigned. Identified performed coaching opportunities, action plans, side side evaluations, recommendations recognition terminations. 05/1998 12/2000 Assistant Facilities Manager Company Name － City State I managed organized maintenance employees contractors premises daily meet goals business. I implemented employee schedules organized shifts according business needs I responsible complying local state safety requirements buildings (3) including employee training, facility inspections, cleaning, support services, security premises. I managed projects including facilitating departmental moves beginning end. This included working internal departments external vendors contractors complete project. Education current Bachelor's Degree Business Administration Finance Ashworth College － City State Business Administration Finance Skills Thorough comprehensive knowledge policies procedures. Bankruptcy, FDCPA, FCRA, SSA, Fannie Mae/Freddie Mac/USDA guidelines, DWS, MSP, Lenderlive, LPS, BART, Infosource, Agent Desktop, Early Resolution, TAS, Fortracs, Ivault, CMS, VLS, ICAT, CAT, CCW, SPO Tool, Vendorscape, Control Link, expert user MS Word, MS Excel, Powerpoint, Oracle applications. I skills escalation complaint handling audit processes in: modification, shortsale, collections, recovery, bankruptcy, escrow, property preservation, REO Executive Office. I possess strong leadership, analytical, critical logical thinking, problem solving, organizational negotiation skills, effective written verbal communication/presentation skills, team player, goal driven, results oriented.

BANKING

TEACHER Summary M ath Teacher excellent communication skills. Organized driven innate ability stay task. Uses effective efficient methods teaching focusing individual needs student. Highlights Central Missouri Math Educators club member Missouri Council Teachers Mathematics 2014 Conference Tutoring experience MS Office proficient Organized Timely Accomplishments While working Beauty Brands I received two awards. I received Award Excellence Shift Manager Year. The Award Excellence company wide award awarded one person district. Out seven locations I chosen district. I presented award Beauty Brands annual banquet Kansas City. I accepted award founder CEO recognized front home office, location managers, award winners. The next year I awarded Shift Manager Year district. Experience I little 100 hours observation participation field experience. Sixty hours field experience observations algebra I Lees Summit High School summer school 6th grade math social studies Brittany Hill. Fifteen hours spent Holden Middle School tutoring 6th 8th graders various contents. I spent twelve hours observing special education students general education special education classrooms. I finished twenty hours 6th grade math class Grain Valley South Middle School. One peers I taught three different lessons led several small groups discussions various math articles. One lesson taught reviewing order operations. Since students newly familiar information wanted get practice working various problems using multiple operations. We played “I have, has?” As student read equation class I would write board could visualize write down. Students would call answer card solved problem board class moved next card. The students really enjoyed something together saw game thought fun. Work History Company Name January 2014 Current Teacher City State Assigned care eight 18 month 24 month olds campus UCM. Duties include limited changing diapers, potty training, feeding breakfast, lunch, dinner, putting naps, cleaning disinfecting, ensuring safety children, observing recording data children, communicating parents child(ren). Company Name October 2012 January 2014 Sales Lead City State Had duties food prep, baking, frosting, decorating, washing dishes. Also helped customers front house. Greeted, took orders, consulted, checked customers. I charge delivery orders main delivery driver. I responsible checking responding Facebook posts emails. Created selling games contests motivate employees created promotional scavenger hunt customers play. Company Name August 2011 October 2012 Assistant Manager City State Assist execution annual store level financial plans ensure budgeted financial performance met exceeded. Complete submit required operating reports, forms, projects. Conduct monthly store meeting set goals associates. Ensure store safety security measures communicated followed operational procedures performed. Company Name March 2010 August 2011 Shift Manager City State Assisted Location Assistant Manager recruiting, interviewing, hiring, training new employees. Guaranteed customers received 100% satisfaction resolved customer concerns. I ensured employees performing store operations effectively marketing plans, promotional programs, visual merchandising properly executed. Assisted Location Assistant Manager evaluating employees. Education University Central Missouri Present Bachelor Science Education City State Metropolitan Community College 2012 Associate Arts City State Blue Springs High School 2009 Diploma City State Skills Mathematics, tutoring, good team member, communication, childcare, managing, hiring, merchandising, recruiting, selling, recording

TEACHER

BUSINESS DEVELOPMENT MANAGER Professional Summary High-energy Manager successful building motivating dynamic teams. Cultivates company culture staff members feel comfortable voicing questions concerns, well contributing new ideas drive company growth. Customer Service Representative maintains high level professionalism, patience efficiency minimize customer dissatisfaction increase customer loyalty. Core Qualifications Operations management Complex problem solving Staff training Team building Supervision training Costumer service Skilled negotiator Advertising Computer-savvy Social media marketing Event planning Purchasing Top sales performer Microsoft Outlook Microsoft Excel Microsoft PowerPoint Microsoft Office Microsoft Word Work Experience 08/2015 Business Development Manager Company Name － City State Cold warm called 75 new existing accounts per day. Generated new accounts implementing effective networking content marketing strategies. Identified strategic partnerships gathered market information gain competitive advantage. Contacted new existing customers discuss specific products could meet needs. Answered customer questions regarding products, prices availability. Identified issues existing marketing material drive process improvements. Generated new sales opportunities direct telephone selling emails. 03/2015 08/2015 Event manager Company Name － City State Worked quickly efficiently, minimal oversight, accomplish assigned duties. Managed payroll time attendance systems. Developed tool track monitor personal sales opportunities, deals progress finished contracts. Collaborated advertising promotion managers promote products services. Prepared detailed marketing forecasts daily, weekly quarterly basis. Worked effectively heavily cross-functional, fast paced environment. 06/2014 03/2015 Customer Service Call Center manager Company Name － City State Successfully managed activities 12-18 team members multiple locations. Created training manuals targeted resolving even difficult customer issues. Monitored daily activities 2 customer support teams. Improved service quality increased sales developing strong knowledge company's products services. Addressed negative customer feedback immediately. Effectively communicated team members maintain clearly defined expectations. Resolved customer questions, issues complaints. 04/2014 06/2014 Costumer service representative Call Center Company Name － City State Collected customer feedback made process changes exceed customer satisfaction goals. Provided accurate appropriate information response customer inquiries. Demonstrated mastery customer service call script within specified timeframes. Addressed customer service inquiries timely accurate fashion. Built customer loyalty placing follow-up calls customers reported product issues. Properly directed inbound calls phone queues improve call flow. Education Training 2012 High School Diploma Mesa High School － City State United States 4.0 Finished top class. Skills advertising, competitive, content, contracts, customer satisfaction, customer service, customer support, fashion, fast, functional, marketing strategies, marketing, market, marketing material, networking, payroll, progress, promotion, quality, selling, sales, script, strategic, telephone, phone, training manuals

BUSINESS-DEVELOPMENT

SALES Summary I clearly loyal friendly dedicated individual ambition succeed given environment. Although I extensive experience Perishable Meats seafood industry. I love learn, always challenge whatever situation. I get along well others, whilst also working efficiently own. I seeking position I develop excel giving best employer. Skills literate, MS Excel,Microsoft Word, AS400. Experience Company Name May 2004 August 2007 Sales City State Responsible sales marketing Fresh meat products keeping accounts balance. Responsible resets,new store openings. Company Name April 1997 May 2004 sales marketing City State Responsible ,Package meat products keeping accounts in. balance. Responsible cost effective advertising. Lines, Sunnyland Foods, Lykes, Ball. Park, Tennessee Pride, Foster Farms Corn Dogs, Gwaltney, etc. Company Name February 1972 March 1996 Key Account Sales Representative City State Promote market Sunnyland products Georgia, South Carolina, And Florida. Received. company's highest sales award 1974,1978,1983,1985,and 1988. Education Training Management Training Programs Florida State Dudley M. Hughes, Macon, Georgia May, 1966 Jul, 1968) Graduated 2 years accounting Bookkeeping,1967,1968 Management Training Programs Florida State University, Principles Methods Persuasive Communications, Effective Human Relations applied sales Skills accounting, advertising, AS400, balance, Bookkeeping, Computer literate, Human Relations, Management Training, marketing, market, MS Excel, Microsoft Word, Persuasive, sales

SALES

SUPERVISOR Summary Accomplished results oriented leader marketing customer service experience. Exceptional organization, time management multi-tasking abilities MBA- Management/Finance. Skills Complaint handling resolution Self-motivated In-depth knowledge markets relationships Complex problem solver Skilled negotiator Self-motivated Accomplishments Qualified [Number] quarterly sales bonuses exceeding sales target [Number] %. Leadership Research Implementation Assisted implementation new tracking system resulted improved patient care. Conducted research led development [program] Served key contributing member Leadership team. Experience July 2015 Current Company Name City State Supervisor Responsible daily oversight operations call center, monitoring average call handle time (ACHT), telephone service factor (TSF), adherence schedules. Supervise bargaining unit employees joint efforts (UAW) union. Manage Walk- In staff schedules service incoming customers. Assist assessment, development, implementation, ongoing reporting operational improvements relate customer service metrics process improvements call center. Reduced team average call handle wrap time metrics 200 seconds. 30% reduction). Participate meetings Account Receivable Department improve members payment efficiencies best practice implementation. February 2013 July 2015 Company Name City State Clinical Administrative Assistant- Healthcare Administrator Recruited, trained managed clinical medical staff customer service representatives. Directed medical receptionist operations, including scheduling, transportation protocols, patient satisfaction. Collected secured patient co-pays deductibles. Improved patient attendance rates 20%. Responsible developing implementing patient retention strategies. Improved processes ensure accurate electronic billing reimbursement. CMS-STARS Rating implementation support. Collaborated social services charitable organizations provide resources members local community- Served 200 families Fidelis Secure Care Medicare Advantage HMO (Dual Eligible). October 2010 January 2013 Community Account Manager Developed new retained existing relationships client base, resulting 65% retention 10% new membership leads. Conducted in-service training office/home managers regarding organizational protocols. Completed weekly reports nurse practitioners physicians. Verified client information ensure proper insurance information resolved customer service issues. October 2009 October 2014 Company Name City State Administrative Assistant/ Home manager Advanced increasingly responsible positions, culminating management role oversight state certified Group home. Directed 12 employees managed inventory, merchandise cost controls resulting 20% annual savings. Maintained high standards sanitation safety complied regulatory guidelines. Completed balanced billing, authorization verification, 3806 forms payment. Completed background checks, fingerprinting, employee information hiring packets new hires. Education Training Organizational Leadership Masters Business Administration Organizational Leadership May 6, 2017 University Findlay International Business MBA International Business Lean Six Sigma Black Belt Certification March 31, 2017 University Michigan Health Care Administration Bachelors Science Health Care Administration May 2015 Mercy College Ohio Associates Science May 2013 Wayne County Community College Magna cum Laude Activities Honors I experienced corporate professional 10 years progressive accomplishments, work history. I highly diversified interpersonal skills, demonstrated leadership strategic thinker efficient effective problem solving. I worked full time completing Executive Management MBA conferral date May 2017. My goal align engage broad, diverse skillset experience contribute meet exceed plan/budget goals. I seek career opportunity leverage unique skills qualifications business professional. My intent utilize MBA education work history establish mutual relationship, impact bottom line provide platform career growth advancement. *MBA- General Management coursework accounting, financial management leadership *Proven track record implementing successful leadership practices motivate manage staff. *Implemented directed 5S lean initiative 127 employees. *6 years professional robust leadership management experience. Skills billing, call center, CMS, client, customer service, forms, hiring, insurance, inventory, meetings, office, organizational, processes, protocols, receptionist, reporting, safety, scheduling, Six Sigma, social services, telephone, transportation

HEALTHCARE

STORE MANAGER Summary Energetic versatile professional seeking utilize expand existing retail management skills growth oriented company. Professional Sales Manager experience coordinating wide range business activities fast-paced sales environment Self motivated experienced prioritizing projects achieving results Strong understanding sales, merchandising customer service strategies Strong communicator excellent work ethics ability continuously acquire new skills Highlights Established track record exceptional sales results Goal-oriented Staff development/training Recruiting interviewing Energetic Excellent communication skills Exceptional multi-tasker Team-oriented Accomplishments Awarded “Top Sales Manager Year” 2010. Exceeded Sales Management goals 10+% quarterly basis, led promotion District Sales Manager within 7 months. Created strategies grow customer base, resulted increased monthly sales. Managed successful sales team 20+ members consistently exceeded sales goals month. Experience Store Manager January 2011 January 2014 Company Name － City State Responsible store operations including HR, recruiting, training, sales customer service Lead team effectively trough period transition small large square footage location emphasis maintaining excellent standards motivate team achieve KPI goals Develop team trough coaching provide superior customer service differentiate boutique attract new customers continue build loyal customer base Use strong merchandising skills implement visual directions drive sales Community outreach fashion shows achieve KPI attract new customers J. Jill The Store Upscale women's apparel specialty retailer. Store Manager /Training Store Manager/ District Manager January 2000 January 2010 Company Name － City State Effectively lead, motivated developed store teams strengthen brand loyalty trough exceptional customer service Facilitated on-going training team members successfully drive sales achieve personal store sales goals Implemented visual merchandising directions used strong merchandising skills drive sales Controlled payroll exceeded shrinkage goals supporting company Loss Prevention program Accountable experienced HR processes recruiting, hiring, performance appraisals Coordinated community outreach supervised quarterly in-store events Contributed developing new store manager training program Training follow-up new Store Managers new store management teams Traveled new markets across country assist new store openings training new staff Victoria's Secret Upscale women's lingerie specialty retailer. Shop Director Regional Trainer January 1991 January 2000 Company Name － City State Shop director "Must Win" store annual volume $3.5 million+ Provided leadership direction staff 35+associates including management achieve "Must Win" top stores company Focus training maintaining excellent customer service skills Motivate team increase productivity consistently meet exceed personal store goals Major visual merchandising, set promotions bi-annual sales Maintained payroll, Loss Prevention program monitored expenditures Midwest Regional Trainer new management sales, customer service, store operations visual merchandising Actively represented stores conferences events. Department Assistant Manager January 1990 January 1991 Company Name － City State Coats, Suits, Dresses Lingerie Responsible training developing staff 20+ sales associates Increase achieve sales goals trough developing sales techniques maintaining superior customer service Supervised department operations provided direction including visual presentation standards Developed weekly schedule managed payroll Coordinated in-store special events. Education Bachelors Degree Business Management Accounting UVT College Economics － City Romania Business Management Accounting Yearly Coaching, Communication, Team Building Visual Merchandising Seminar Winner 1st place "Take 5"award (most credit cards opened year) 2000 trough 2010 Affiliations Winner 2005 trough 2008 Best ADS (average dollar sale) highest increase LY Winner 'Best UPT (unit per transaction) award 2005 trough 2008 Winner multiple Guest Service Awards Skills bi, Coaching, conferences, credit, excellent customer service, customer service, direction, special events, fashion, Focus, hiring, HR, Team Building, leadership, Loss Prevention, director, Merchandising, Win, 2000, payroll, performance appraisals, processes, recruiting, sales, Trainer

APPAREL

AVIATION MECHANIC Skills Licensed FAA rated Airframe Powerplant (A&P) Technician Yellow Belt Lean 6 Sigma Certified Five years experience key aircraft systems quality assurance processes Trusted, highly reliable aviation professional responsible maintaining state art aircraft Performs scheduled unscheduled maintenance, trouble shooting, major minor repairs, post flight inspections, record keeping Management large maintenance crews Navigation FAA regulated publications Troubleshooting Proficiency mechanical pneumatic tools Supply chain management Mechanical aptitude Military leadership experience Job status reports Knowledgeable applicable local codes Accomplishments N Assistant Phase Coordinator 2015-2016 Troubleshooting malfunctions: Aircraft structure Drivetrain Power plant Fuel systems Flight controls Hydraulic systems Vibration analysis Maintains, inspects, repairs aircraft structures hydraulic systems components. 4859.3 logged maintenance hours 1890.1 logged supervising hours Collaborating supervisors higher-level technician complex aircraft relevant tasks Extensive troubleshooting, cleaning disassembly reassembly, replacing repairing discrepant components Experience supply chain Transfer Memberships Professional Affiliations FAA Licensed Airframe Powerplant Mechanic Lean 6 Sigma Yellow Belt. Experience Company Name City State Aviation Mechanic 06/2011 Current Performing line maintenance functions supervision Chief Mechanic including post flight inspections routine servicing. Performing troubleshooting functions electrical, hydraulic, engine airframe systems components required support aircraft's maintenance needs. Performing heavy maintenance including annual inspection, engine changes, gearbox changes, prop changes required support aircraft's maintenance needs. Troubleshooting inoperative malfunctioning aircraft systems. Maintains required records maintenance repair airship required company policy FAA regulations. Replacing time service-limited parts and/or aircraft appliances needed scheduled basis. Performing preventive corrective maintenance aircraft associated aircraft appliances accordance established schedules Researching investigating possible solutions engine, airframe, associated appliance malfunctions. Attending recurrent aircraft technical training maintain professional currency. Education Training High School Diploma 2011 Hagerty High School City State USA H-1 Powertrain 2011 Center Naval Aviation Technical Training City State USA Graduated top class Honor Graduate A&P License 2016 Bakers School Aeronautics City State USA

AVIATION

DIRECTOR, CLINICAL RESEARCH OPERATIONS MEDICAL SCIENCE LIAISON Summary Accomplished results-driven business development professional offers 18 years leadership account management experience integral part fast-paced clinical sales teams. Strategic thinker proactive problem solver expertise consultative selling territory sales management solutions. Experience Company Name City State Director, Clinical Research Operations Medical Science Liaison 02/2013 Current Manage 30 clinical studies revenue stream $2M annually. Increase site revenue 30k 120K mo first 12 months Ranked top 1% clinical research sites patient enrollment Europe The United States Schizophrenia, Bipolar, Depression studies 2013 2014 Increased monthly revenue 300% implementing aggressive strategic patient recruiting strategies develop expand existing southern California customer base. Recognized top generator patient enrollment schizophrenic trials, exceeding goals 200% 2013 2014. Reduced organizational operating costs 45% streamlining patient recruitment clinical staff processes saving company 140K first 24 months Physician profitability grew form 17k 300k combined studies 18 months, increase 1000% Company Name City State Sales/Business Development Director 01/2010 05/2013 Provided full range services accelerating businesses bio-pharmaceutical, medical device, energy industries. Engaged business planning, funding strategies, provided cost-effective, timely solutions. Targeted new long-term business partner prospects closed 3 deals 24 months securing $15M venture capital. Identified, coordinated participated client relationship-building activities meetings. Cultivated relationships key players private banking, venture capital, oil/petroleum sectors create ongoing mutually beneficial referral systems. Established critical alliance Canadian venture capital partners within 36 month period fund Bio-Synerg's largest energy investment projected $80M. Identified prospective customers using lead generating methods performing average 60 cold calls per day. company acquired Canadian private equity group May 2013 Recruited CITrials Director, Clinical Research Operations February 2013 Company Name City State Senior Account Executive 01/2006 01/2010 Managed regions largest territory performed full sales cycle duties, increasing annual sales 60%.to $7M 2009 106% quota. Recognized top PD sales generator within RAI chain region. Generated highest sales volume PD/HD capital equipment new RAI corporate account region 2009 Recognized top sales generator Extraneal solution, increasing sales level 124% 2009 alone. Peak performer achieving 100% quota producing $5M annual sales 2008 Achieved #1 position region high producing new corporate account 2009. Joined Bio-Synergy Partners, LLC Business Consultant January 2010 Company Name City State Account Executive 09/2003 12/2006 Managed sales Baxter's portfolio dialysis products services Nephrologists, surgeons, c-suite administrators, hospital purchasing managers, nursing administrators. Negotiated contracts strategic pricing involving Renal capital equipment disposables. Managed resources educating physicians, nurses, patients. Facilitated resources distribution education technology materials. Conducted coordinated presentations c-suite administrators physician groups involving patient modeling, outcomes, financial reimbursement. Provided updates evaluations industry trends legislative initiatives involving Chronic Kidney Disease. Managed Baxter's largest sales territory (5 states) dialysis centers hospitals, performed full sales cycle duties, increasing annual sales 2.3M increase 60%. Established dialyzer sales largest University account territory increasing overall sales 180%. Upsold add-on services existing customers, generating incremental revenue $400k per every 6 months. Grew customer base 70% 35 50 accounts first 18 months. Promoted Senior Account Executive San Diego, CA January 2006 Ranked top 1% 65 sales representatives United States Extraneal IV solution sales. Company Name City State Financial Consultant/Sales Trainer 02/2002 09/2003 Delivered informational financial sales presentations potential investors build symbiotic client relationships. Increased monthly sales 45% implementing strategies develop expand existing customer base. Targeted new long-term business partner prospects closed 4 new deals 18 months Higher Education industry. Maintained 85% client retention rate suggesting strategic investment plans based fixed income, life insurance, equity investing report evaluations. Trained 75 financial sales representatives leverage lead generation tools increase profitability product placement within prospective clients financial portfolio Recruited Baxter Healthcare Account Executive run UT territory Company Name City State Senior Institutional Healthcare Representative 01/2001 02/2002 Products: Tikosyn,Viagra, Norvasc, Lipitor, Diflucan, Zithromax Managed portfolio six (6) products, generated $3M revenue per 12 months. Achieved 100% quota product Surpassed 2001 annual sales quota 119%. Trained territory sales representatives Pfizer portfolio products district regional meetings. Increased Government account base 72% 12 months 250K. Recognized top cardiovascular sales generator Southwest Region, increasing Tikosyn sales $400K exceeding quota 207% 2001 Recruited By World Financial Group lead Financial Sales Team Salt Lake City, UT Company Name City State Institutional Healthcare Representative 03/1998 01/2001 Products: Trovan, Aricept, Zoloft, Diflucan, Zithromax, Celebrex Launched grew Arthritis market start-up highest sales volume Southwest region Increased sales 1.7M 2000 exceeding quota 159% Produced 1.3M sales 1999 exceeding quota 125% Achieved Top 10% government antifungal sales, generating 1.5M Led coordinated recruitment training new sales representatives Promoted August 2000 Senior Institutional Healthcare Representative due exceptional leadership skills exceeding institutional/territory quotas Pfizer nationwide realignment, offered opportunity relocate Utah Company Name City State Professional Healthcare Representative 09/1996 01/1998 Met exceeded territory sales targets assigned therapeutic areas demonstrating strong understanding disease states. Communicated technical, scientific, product, disease management information physicians Products: Aricept, Glucotrol XL, Zyrtec, Cardura, Trovan, Diflucan Ranked Top 5% among 45 new hires Powers Division Recognized top sales generator, increasing sales Aricept 165% 1996 alone. Expanded territory start-up $420K sales developing strategic initiatives formulary acceptance key accounts (e.g. Tucson Medical Center VA) Received 2 consecutive "Exceeds Expectations" ratings Manger reviews promoted Institutional Healthcare Representative Education Masters Science Clinical Counseling Psychology 2012 Capella University City State United States GPA: Summa Cum Laude Summa Cum Laude Bachelor Arts History 1994 Brigham Young University City State United States Minor English Associate V.P. Student Government Skills "Bilingual Spanish (read, write, speak)"

HEALTHCARE

ENGINEERING AIDE Professional Summary Resourceful Facilities Tech solid background preventative maintenance repair.Talented Facilities Tech 3 years experience developing executing maintenance programs. Excellent troubleshooting skills.Detail-oriented professional strong technical skills ability learn concepts quickly. Highlights q Mechanically-inclined q Diagnosis repair q Skilled concrete finisher q Preventative maintenance q Dexterous hand tools q Suspension alignment q Strong attention detail q Brake systems expertise q Troubleshooting q Brake repair replacement q Responsible reliable q Strategic thinker q Excellent problem solver q Self-starter q Decisive q Critical thinker Accomplishments Machine Troubleshooting q Performed effective troubleshooting [machines/systems] [number] per [week/month/year]. Repaired broad range [machines systems] including, [types machines systems] using [tools].Problem Diagnosis q Used operational knowledge systems, parts components solve problems arose assembly. Documentation q Reported documented unsafe conditions, equipment and/or injury. Training q Responsible providing vision guidance group 20 construction employees, training sufficient project plans procedures. Equipment Maintenance q Performed routine maintenance equipment as-needed basis. Inventory Control q Restocked organized items necessary directed. Machine Repair q Detected machine malfunctions problem-solved accordingly. q Repaired, maintained replaced parts dies. Skills Work History Engineering Aide 12/2006 04/2009 Company Name – City State Aided departments development plans cost estimates road, parking lot drainage projects.Computed load grade requirements material stress factors determine design specifications.Wrote daily detailed reports logging work progress quality assurance purposes.Completed repairs maintenance work company standards.Planned work determined appropriate tools equipment.Took care facility equipment, grounds, roads fences. Service Technician 08/2004 12/2006 Company Name – City State Followed checklists verify important parts examined.Serviced air conditioning, heating, engine- cooling electrical systems.Rebuilt faulty assemblies, including steering systems linkages.Examined vehicles determine extent damage malfunctions.Specialized servicing brakes fuel systems.Communicated customers regarding vehicle issues potential repairs.Repaired replaced belts, hoses steering systems.Executed phases power system tear repair.Operated pneumatic tools air compressors.Removed replaced tires, shocks, struts brakes.Contributed repeat referral business using strong customer service problem solving skills.Repaired replaced radiators water pumps.Organized work records filed reports.Transported customers shop customer service program. Concrete Finisher 05/1997 07/2004 Company Name – City State Shaped built roads using large construction equipment.Operated bulldozer properly deploy waste products compactors.Documented daily equipment inspections submitted daily inspection forms supervisor.Performed daily maintenance machine cab wheels.Operated equipment safely efficiently times.Serviced maintained vehicles heavy equipment.Correctly used aggregate sizes classifications road construction.Listened warning alarms responded accordingly.Loaded proper materials abiding safety legal standards.Obtained proper signatures required.Monitored various gauges vehicle operation investigated repaired abnormalities.Operated maintained forklift truck safe efficient manner.Retained shop order segregation yard movement.Set read grade stakes construct roads, parking lots, building pads, landfills sediment ponds.Executed daily pre-trip post-trip inspections documentation compliance DOT guidelines company policies.Completed repairs maintenance work company standards.Counted verified orders picked ensure accuracy.Planned work determined appropriate tools equipment. 05/1989 06/1996 Company Name Followed checklists verify important parts examined.Organized work records filed reports. Education Diploma General Studies 1 1986 Maury High School State General Studies Industrial Maintenance Industrial Engineering, Production Engineering, Mechanical Engineering Engineering Welding Fabrication, Industrial Tool Manufacturing Technology Process Technology Lamar Institute Technology City State GPA: GPA: 4.0 Industrial Maintenance GPA: 4.0 Industrial Engineering, Production Engineering, Mechanical Engineering Engineering Welding Fabrication, Industrial Tool Manufacturing Technology Process Technology Skills customer service, customer service, documentation, forklift, forms, legal, materials, policies, problem solving skills, progress, quality assurance, read, repairs, safety, struts, supervisor, tear

ENGINEERING

AVID TUTOR Core Qualifications Academic planning Goal setting implementation Counseling Group instruction Microsoft office Public speaking Attention detail Dependability Education Bachelor Arts Human Services Counseling 2008 Lindsey Wilson College － City State USA Human Services Counseling Work Experience AVID Tutor Aug 2011 May 2013 Company Name － City State Took active role developing academic personal strengths AVID students. Served role model/mentor AVID students lifelong learner, demonstrating appropriate academic social behaviors. Determined concepts needed taught retaught student's notes discussions. Evaluated student binders, including calendars, class textbook notes, etc. Conducted mini-lessons process writing subject areas, study skills, aspects college preparation. Set example personal excellence high expectations AVID students follow. Communicate frequently honestly AVID coordinator/teacher regarding student progress areas concern. Certified Nursing Assistant Feb 2011 May 2011 Company Name － City State Provided assisted patients' personal hygiene, dressing, bathing, etc. Assisted serving meals, feeding patients necessary; ambulating, turning, positioning patients; providing fresh water nourishment meals. Provides adjunct care administering, non sterile dressings, surgical preps, ice packs, heat treatments, Maintains patient stability checking vital signs weight. Provided patient comfort utilizing resources materials; answering patients' call lights requests; reporting observations patient nursing supervisor. Documents actions completing forms, reports, logs, records. Substitute Teacher Dec 2008 May 2011 Company Name － City State Assumed duties regular classroom teacher promptly accordance school rules. This included bus, lunchroom, playground, hall duty duties assigned building principal. Follow instructions left teacher. Maintained normal classroom routines discipline procedures. Maintain positive learning atmosphere classroom. Practicum Student Aug 2008 Dec 2008 Company Name － City State Planned projects outings youth foster care. Coordinated ran group sessions adolescent girls. Helped maintain foster parent foster child files. Shadowed Treatment Director therapeutic interventions. Participated fieldwork Case Managers therapist. Assistant School Counselor/Practicum Student Jan 2008 May 2008 Company Name － City State Shadowed school guidance counselor classrooms. Planned daily Guidance lessons multiple grade levels. Taught daily guidance lessons multiple grade levels. Observed counselor counseling sessions parents children. Office Manager Fitness Instructor Oct 2004 Dec 2007 Company Name － City State Office administrator Fitness Instructor Office duties included basic office skills; working computer, answered phones entered student grades, scheduled appointments. Other duties included training students equipment, tracking students gym time, cleaning equipment oversaw student activity room. Teacher's Aide Oct 2004 Jan 2007 Company Name － City State Worked teacher's aide school childcare program Ready Work Program. Assisted Second grade teacher class room helping children reading skills. Graded papers, entered grades, assisted daily management classroom control. Awards Recognition Phi Theta Kappa Honor Society 2005 Dean List four semesters Interests Current Student Adviser "Service Club" local homeschool Co- op Volunteered Lake Cumberland Community Action Heating Assistance Volunteered Southwestern Music Boosters Volunteered Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteered Necco Foster Care Agency, raising money Kids Christmas Fund Skills Computer skills, including Microsoft Office Strong verbal skills Strong writing skills Ability work pressure limited time frame Additional Information Current Student Advisor "Service Club" local home-school Co-op Volunteer, Lake Cumberland Community Action Heating Assistance Volunteer, Southwestern Music Boosters Volunteer, Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteer, Necco Foster Care Agency, Put together lunch auction raise money Kids Christmas Fund

FITNESS

VOLUNTEER HR -IVOLUNTEER Summary Sponsorship required work US A successful Human Resources Professional, Masters qualification Human Resources experience challenging environment Key skill sets include Recruitment Recruitment efforts, scheduling, posting positions, follow offer letters. Seasoned executive 10 years Staffing, Technology Recruiting Staffing experience highly successful track record big firms Nokia also Small-Midsized Start-up IT services firms. Extensive hands-on experience recruiting IT talent US India marketplace driving talent acquisition sourcing teams. Besides corporate sector, also engaged Non-profit sector role while. Key Strength/ Experience include: Extensive experience high-volume recruiting responsibilities within start-ups corporate environments. Partnering hiring managers understand skills background requirements opportunity provide expert advice coaching hiring managers throughout recruitment process. Conduct employment advertising campaigns programs developing managing network recruitment referral resources including limited networking schools, colleges, minority organizations, state employment services, employers professional associations. Participate recruitment, interview selection candidates levels position openings promote work environment openly embraces individuals diverse backgrounds experiences. Source, screen, evaluate select candidates structured recruitment process designed obtain best candidates. Inform applicants job duties responsibilities, compensation benefits, work schedules working conditions, company policies, promotional opportunities related information. Utilize knowledge multiple recruiting sources Dice, Monster, Hot jobs, 3rd party vendors, Independent consultants execute various recruiting strategies. Generate qualified candidates cost-effective efforts (i.e., alternative sourcing). Utilize resume database sourcing tracking candidates. Proficiency employment interviewing techniques applicant appraisal. Demonstrated oral presentation written communication skills. Excellent relationship management skills develop successful networks within senior management, staffing teams HR Partners. Ability handle volume recruiting fast paced, (un) structured environment, adhering strict deadlines. Extensively worked Taleo tool. Dynamic result-oriented individual years technical recruiting experience, focused placement Software Engineers/Architects (Distributed Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, Business Analysts. Possess strong technical/business acumen understanding technical requirements; deep sourcing skills experience sourcing passive candidates; excellent candidate assessment skills. Possess excellent knowledge recruiting hiring processes including sourcing, interviewing, reference checking, tracking, salary negotiations, closing. A resourceful, solution-focused professional excellent interpersonal rapport-building skills. Responsible, loyal, reliable, independent worker high level enthusiasm creativity. Self-motivated professional achieves results superior ability coordinate perform several projects simultaneously Placed high-end technical professionals area Information Technology Industry contract full-time positions. Specialized Software Engineers/Architects (Distributed Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, Business Analysts. Highlights Experience Volunteer HR -iVolunteer 06/2009 － 10/2015 Job Profiling From key job requirements job postings Provide support recruitment activities. Researched job boards resume database search right skilled candidates. Candidate Suitability analysis job requirements based candidate motive Contacting candidates scheduled interviews. Monitored job contracts agreements renewed. Conducted reference checks provided information recruiters. Developed global recruiting presentations International HR teams. As Non-Profit sector recruitment, matching unique job requirements candidate fitment becomes important aspect role. The responsibility covers finding right skill set job also includes trying candidate behavioral fitment job requirements. The unique requirements different walks life spanning across broad range functional areas. Technical Recruiter 01/2007 － 01/2008 City State Responsibilities. Technical Recruiter 03/2006 － 01/2007 Company Name － City State Effectively recruited candidates Internet research, internal database, cold calling, referrals, networking, job fairs, strategies. Responsible checking references, negotiating terms rates project, coordinating interview process, extending offers, closing candidates. Performed extensive recruiting Senior Software/Database Developers heavy focus technologies as: C/C++, (Windows UNIX/Linux), .NET, Java/J2EE, SQL Server, Oracle. Consistently 1 revenue generator (gross margin well professional placement fee $) branch, month month, always ranked Top 10 Recruiters within region month. Responsible mentoring providing on-going training support new recruiters serve resource learning navigating senior technical policies procedures. Responsible Full Life-Cycle recruiting including networking, screening interviewing candidates, negotiating rates closing. The responsibility includes covering vast skill set varying Java, Microsoft technologies, Oracle, SAP, Quality testing, Engineering (software, chemical, mechanical). Also worked *on Informatica, data modeling data warehousing skills available market. Sourced extremely talented candidates high pressure short time durations client requirements. Managed logistics related candidate placement, monitor hours work client feed back regular basis. Experience recruiting technical professionals across various levels technologies Experienced recruiting variety technical skill sets various functional roles IT organization. Strong knowledge sourcing techniques including Internet recruiting, direct sourcing, networking, proprietary targeted search, candidate-to-client matching. Extremely proficient requirement analysis communicating potential candidates. Experience recruiting information/applicant tracking systems. Able multi-task work fast paced environment. Senior Executive 06/2002 － 06/2005 Company Name － City Mitra Technology Foundation organization working development sector, aims leveraging Information Communications Technology sector. The company collaboration different organizations runs recruitment programs provide required skills right places. One flagship program run organization "I-volunteer" map job volunteering opportunities India developing countries across world right skill set. As HR, job's main thrust areas Recruitment Induction. Besides I also involved internal employee communication activities related HR Policies. The main job activities Recruitment Scheduling, posting positions Screen/ Initial interview qualified candidates Coordinate interviewing teams schedule Induction New hire paperwork, process new hires integration organizational functions systems I working different requirements like medical, teaching, technical skills. As company used outsource kinds skills ready work sector, job included covering technology space opening, also opening non-technical streams. Other Internal Communications employees regarding company policies Liaison staff personnel related matters appropriate parties (accounting department/payroll, benefit providers, etc.) Participate contribute variety HR projects tasks 5. Education 2002 Initial Screening Screen/interview qualified candidates efficient cost effective methods. Induction New hire paperwork, process new hires integration organizational functions systems, including facilitation new employee orientation Internal Communications. ACADEMIC CREDENTIALS Year Degree University Specialization Balaji Institute Modern Management － India PM Post Graduate Diploma Management Management 2002 Symbiosis Law College － India MLL Masters Labor Laws Labor Welfare Labor Laws Labor Welfare 2000 Bachelor Commerce H. P. State University － India Bachelor Commerce Commerce Skills .NET, ACADEMIC, accounting, aims, C, C++, closing, cold calling, contracts, client, data modeling, Database, data warehousing, fast, focus, functional, HR, Informatica, J2EE, Java, Linux, logistics, market, mechanical, mentoring, Microsoft technologies, Windows, negotiating, networking, Internet research, Oracle, organizational, payroll, personnel, Policies, presentations, Profit, Quality, Recruitment, recruiting, requirement, SAP, Scheduling, SQL Server, teaching, unique, UNIX

HR

4/5 GRADE TEACHER Summary English Teacher excellent communication skills. Organized driven innate ability stay task. Uses effective efficient methods teaching focusing individual needs student. Highlights Lesson planning expertise MS Office proficient Schedule creation maintenance Academic performance evaluations Accomplishments Served Head Cheer Coach 10 students seventh eighth grade. Co-sponsored Student Council yearbook. Experience 4/5 grade teacher September 2015 Current Company Name － City State 4th/5th Grade Teacher Create lesson plans curriculum. Develop use variety assessment data refine curricula instructional practice. Evaluate academic achievement detailed analysis student performance. Develop maintain cohesive positive classroom atmosphere culture. Manage student behavior ensure students fully engaged learning. Prepare lesson plans special instructions substitutes. Build maintain strong relationships students parents. Provide continual assessment student progress maintain student education records secured data. Create monthly classroom newsletter keep parents informed class activities. Eighth grade English/Language Arts Teacher July 2011 May 2015 Company Name － City State Eighth Grade English/Language Arts Teacher Create lesson plans curriculum based AZCCR Standards. Develop use variety assessment data refine curricula instructional practice. Evaluate academic achievement detailed analysis student performance. Develop maintain cohesive positive classroom atmosphere culture. Manage student behavior ensure students fully engaged learning. Prepare lesson plans special instructions substitutes. Build maintain strong relationships students parents. Provide continual assessment student progress maintain student education records secured data. Collaborate resource specialists meet needs students. Attend implement professional development training learning throughout school year. Highly-qualified subject matter due exceptional knowledge. worked administration put together student's schedule Create monthly classroom newsletter keep parents date Coach 7/8th grade cheerleading squad serve student council advisor. Planned implemented fundraising efforts extracurricular activities philanthropic organizations. Site Director April 2008 January 2011 Company Name － City State Supervise interact staff children grades k-12 Create implement RULES Insure site meets DHS licensing standards Help keep multipurpose room storage area organized Greet parents keep informed daily events Sign-in account kids program daily Keep bulletin board date DHS standards Create implement duty roster Keep site files date order Evaluate review staff performance Participate bi-weekly staff meetings Supervise plan special events. Plan implement designed curriculum. Activity Leader April 2007 April 2008 Company Name － City State Supervise interact staff children ages K-6 Create implement incentive program homework club program Create implement STAFF KIDS RULES Insure site meets DHS licensing standards Help keep multipurpose room storage area organized Greet parents keep informed daily events Sign-in account kids program daily Keep bulletin board date DHS standards Create implement duty roster Keep site files date order Evaluate review staff performance Keep track budget Attend participate management workshops Prepare camps Received Fingerprint Clearance Card DHS Directorship. Program Manager January 2003 December 2006 Company Name － City State Supervise, interact evaluate staff children ages K-5 Create implement incentive program homework club program Plan execute special events kids families Help keep multipurpose room, supply closet organized Greet parents keep informed daily events Sign-in account kids program daily Keep bulletin board date presentable times Create implement duty roster daily activities Keep site files date organized Ensure site meets DHS licensing standards Create monthly newsletter using Microsoft Word Keep track budget order supplies Attend participate leadership workshops Provide nutrition education part AzNN partnership Received DHS Directorship. Education Bachelor Arts English Literature Adolescence Community Education 2013 University Arizona － City State English Literature Adolescence Community Education Associate Arts General Education 2011 Central Arizona College － City State General Education Skills academic, Arts, budget, bi, Coach 7, council, English, special events, fundraising, leadership, lesson plans, meetings, Microsoft Word, newsletter, progress, Teacher, workshops

ARTS

GLOBAL IT PROJECT MANAGER Summary My background Information Technology I 20 years experience working Aviation Ground Handling sector performing several IT roles. From Support System Administration recently Project Management Skills Windows Windows Office Suites, Citrix, Active Directory, JIRA Trello Project Management Applications, Service Now ITSM Personal Information Date Birth: 8th October 1973 Marital Status: Married Experience Global IT Project Manager 05/2013 Current Company Name City State Air Menzies International Limited Global IT Project Manager – May 2013 Present A wholesale Freight Agent providing Cargo Express services Europe, North America, South Africa Oceania. My role, based Wood Dale, IL primarily manage Internal system around global network. Managing in-house Java Development Team offer internal, back house solutions well Customer facing web portals Freight Agent community. I also manage Support Network across four regions ensuring end user supported local key users members UK, US South Pac based teams. My role gather business knowledge process order provide requirements Development Team allows work agreed scope. Development would handed Support team provide UAT approving planning Live deployments. As senior IT representative AMI, I also work closely parent company's IT Team around globe ensure business supported 24/7. I also play role expansion network business opens new locations regions. I also currently involved Data Centre transformation project applications migrated new Enterprise Cloud Service third party supplier. IT Project Manager 06/2007 05/2013 Company Name City State My previous role IT Project Manager Menzies Aviation. Firstly working Menzies Aviation Head Office Heathrow Airport UK 2012 May 2013, based Menzies Aviation Cargo facility O'Hare Airport. During six year role, I responsible heavily involved several major projects. These included Project Managing IT Infrastructure required green field Station start-ups Joint Ventures Hyderabad Bangalore 2007 2008. Where I oversaw implementation Network, IT Hardware acquisition key systems new Airports go-live Spring 2008. Following I heavily involved expansion Menzies Aviation Ground Handling business UK rest Europe. Other key projects responsibilities included Project Managing implementation IT systems infrastructure easyJet Station start-up Bristol January 2009 well easyJet start-ups Tenerife, Ibiza recently Barcelona November 2009 Support Analyst System Administrator 05/2001 05/2007 Company Name City State Prior taking full-time Project Management role, I Project Managed implementation Global Cargo System Prague 2006 also working IT Technical Department based London Heathrow Airport. This support role also involved administrating assisting installation various Menzies' IT systems run Global Data Centre located UK. On daily basis, I provided front line (on site remote) support UK Cargo Terminals, Including PC support maintenance, network administration, exchange server administration answering user enquiries. Business Analyst 05/1998 05/2001 Company Name City State Before integrating Menzies Aviation IT structure, I part Ogden Cargo System Support team looked three UK Cargo terminals. I also assisted administering, Quality Manager, Ogden Cargo's ISO 9002 Certified Quality System. I also responsible developing via Business Intelligence tool called IQ Objects, reports generated core Cargo Handling System. Interests I regularly play Golf weekends various courses around south west suburbs. I also member gym workout 2 3 times week. I avid sports fan passion English Soccer, Rugby, Collage Football watching theCubs. Education Training Bachelor Science Mathematics 1996 University Glamorgan City State UK A Levels 1992 Cardinal Newman R.C. School City State UK Mathematics Geography GSCEs 1992 Cardinal Newman R.C. School City State UK Mathematics, Geography, Biology, English, French Physics

AVIATION

SALES ASSOCIATE/GOLF SALES ASSOCIATE Executive Summary High-energy focused Manager 26 years Honorable military service. Posses wealth experience developed taking greater postilions responsibility restructuring policies improving upon organizational goals. Mentoring junior leaders providing direction personnel charge. In addition taking-on managing new projects increased demand responsibility. Core Qualifications 15 years experience field Operations management U.S. Army various circumstances deployed Iraq Afghanistan, various state-side duty stations. Mentored developed leadership skills Iraqi Afghan medical officers, order help become self-sufficient daily missions. Developed staff various medical clinics order elevate staff performance Developed put effect policies contributed obtaining low numbers complaints staff customers alike Developed budgetary policies order reduce daily operating costs, analyzed contracts approval recommendation. Possess12 years experience Microsoft Office Windows MAC, including preparing managing spreadsheets, presentations, various types documents. Possess 12 years experience Adobe Acrobat/Reader preparing editing Portable Document Format (PDF) enabled formatted documents converting Microsoft Word. Transport Shipping Biomedical Materials Course IAW 49 CFR, 42 CFR, 9CFR, 21 CFR, USPS Domestic International Mail Manuals. Professional Experience Sales Associate/Golf Sales Associate April 2006 Current Company Name － City State Provide customer service analyzing recommending proper equipment set-up golf enthusiast provides support apparel footwear Equal Opportunity Advisor/Trainer January 2011 January 2014 Company Name － City State Served principal advisor Special Staff Personal Staff Commanding General AMEDDC&S; principal duties included presenting briefings sensitive issues providing recommendations. Providing briefings Chief Staff AMEDDC&S. Supervised 65 subordinate Equal Opportunity Leaders one Equal Opportunity Advisor within 32nd Medical Brigade. Managed annual budget Equal Opportunity program, consisted $45,000. Responsible $1.6 million dollars worth medical equipment 8 medical evacuation vehicles addition managing operational budget $20,000 medical supplies equipment (2009-2011). I possess two years one month experience Military Medical Adviser/Trainer Military Transition Team Iraq Afghanistan. I responsible planning coordinating training US Coalition forces Camp Taji, Iraq Wardak Province. Sales Associate January 2011 January 2012 Company Name － City State Four months experience Sales Associate Bed Bath Beyond 4022 E 53rd St Davenport, IA 52807. Provided customer support assisted customers selection products purchase. Additional duties included helping cashier high volume customer periods merchandising. Other duties included packaging shipping merchandise stores. Assisted balancing closing registers end night. Manager January 2008 January 2010 Company Name － City State One year experience Military Manager Rock Island Arsenal health clinic, Rock Island Arsenal, IL. Managed daily operations health clinic primary supervisory duties 9 government civilian employees two contract employees. Responsible managing annual clinical budget $500.00, used ordering office medical supplies, official temporary duty travel, training maintenance required licenses certifications clinic physicians medical staff. Was responsible $3.8 million dollars worth equipment facilities. In addition recommending overseeing contracts services provided clinic, regulated medical waste removal, radiological equipment services, oxygen delivery systems, custodial services. Sales Associate/ Forklift Driver January 2007 January 2007 Company Name － City State One year, nine months experience Sales Associate Hechinger's Home Improvement Centers Fayetteville, NC. Provided customer support assisted customers selection products Lawn/Garden Hardware/Tools departments; additional duties included merchandising, restocking inventory, receiving inventorying truck shipments, sending merchandise stores, using forklift. This part time employment (1989 -1991). Cashier January 2006 January 2007 Company Name － City State Commercial Retail. Six months experience cashier addition helping close registers evening Bed Bath Beyond, 11745 W IH-10, San Antonio, TX 78230. Additional duties included customer support providing information various products helping customers make decision purchases. Assisted balancing closing registers end night. Education Select One Human Resources May 2011 Defense Equal Opportunity Institute － City State USA The Alternative Dispute Resolution Mediator course DEOMI, Patrick Air Force Base. Bachelor Business Administration International Business 2015 University The Incarnate Word － City State USA Graduated 3.15 GPA Deans List, Fall 2013 Human Resources 2012 University Pennsylvania － City State USA Master Resiliency Trainers Course, Level I University Pennsylvania Affiliations National Society Leadership Success Certifications Basic Life Support (BLS) Instructor (CPR) DOD Certified Alternative Dispute Resolution Mediator DOD Certified Sexual Assault Advocate: #PK-6343-3623, Level I Emergency Medical Technician- Basic Lic: E1843597 Languages I fluent English Spanish include reading writing, speaking ability Italian. Interests My hobbies include team sports like ice hockey individual sports like golf, cycling (held racing license Europe US), triathlons. Scheduled start Masters degree Organizational Development Leadership August 2015, University The Incarnate Word San Antonio, Texas. Additional Information I awarded Military Outstanding Volunteer Service Medal volunteer work performed USO San Antonio, Texas. Other volunteer work included serving head coach youth ice hockey team mentor Phillis Wheatley middle school San Antonio public school system. Skills Highly effective leader extreme situations well normal conditions. Posses ability place correct personnel appropriate skills project. Posses interpersonal skills required solve conflict within members organization. Posses 15 years Multi-unit operations experience personnel various circumstances.

SALES

OVERNIGHT PHARMACY TECHNICIAN Professional Summary Highly motivated skilled individual extensive background experience customer service, administration, retail; long-term care; hospital pharmacy. Studied Intro Pharmacy, Anatomy Physiology, Medical Terminology, Pharmacology Pharmaceutical Calculations. Trained principles Pharmacy Math Dosages knowledge unit dose medication preparation. Computer proficiency MS Word, Excel, Access PowerPoint. Education Training Rasmussen College December 2013 Associate Applied Science Pharmacy City State GPA: GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Two-year Pharmacy Technician program included pharmacy based general education courses. ​ GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Skills Trained compounding intravenous chemotherapy admixtures. Extensive training calculating compounding pediatric admixtures chemotherapy. Skilled taking multiple tasks fast paced environment. Knowledge processes involved maintaining sterile environment compounding IVs. Licenses Certified Licensed Pharmacy Technician State Illinois Skill Highlights Strong decision-making ability Efficient accurate Strong clinical background Accomplished pediatrics Hospital retail pharmacy professional Inventory management Medication compounding expert Pharmaceutical storage awareness HIPAA trained Exceptional patient care interaction Meticulous attention detail Excellent multi-tasker Works well pressure Able work hands continuously Ability handle fast-paced environment Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Adaptive team player Opening/closing procedures Focused customer satisfaction Skilled multi-tasker Cash handling Reliable team worker Food beverage handling expert Strong customer relationship builder Able work fast paced environment Alcohol knowledge Strong leader Professional Experience Company Name October 2014 Current Overnight Pharmacy Technician City State Fill scheduled stat patient orders. Process refill requests Care Connection, charge patient, print, fill patient order. Fill code carts, clot boxes, emergency drug kits. Take inventory batched IV compounds based set par levels drug stability. Answer phone calls assist Pharmacists resolving questions problems require RPh. Compound routine IV order paying special attention STAT IV orders extremely time sensitive severe situations. Compound chemotherapy orders using appropriate personal protective equipment, correct supplies closed-system compounding, correct calculations appropriate dosage. Company Name August 2014 April 2015 Pharmacy Technician Registry City State Fill unit dose medications, well compounding admixtures STAT orders patients. Prepare refill anesthesia, epidural, crash cart trays replaced carts. Collect prepare medications patient orders Pyxis. Refill Pyxis machine correct medications, pull outdated medications, well returns/discontinued patient medications. Sterile compounding IV fluids using aseptic technique. Company Name January 2014 April 2015 IV Technician City State Compound intravenous admixtures using proper sterilization techniques. Correctly label IV compounds accurate patient, drug, facility information. Scan orders designated totes sorted facility. Restock supplies used orders place order purchaser items low stock. Company Name April 2013 January 2014 Control Technician/Control EDK Technician/Fill Floor Technician City State Control Technician- Fill send narcotic prescription orders patients. Take inventory narcotics hand everyday. Control EDK Technician- Take inventory returned narcotic Emergency Drug Kits, document drugs removed nursing facilities, replenish missing drugs box. Fill floor technician-Fill send prescriptions orders patients, well non-sterile compounding topical oral medications. Company Name July 2012 May 2013 Certified Pharmacy Technician City State Verify prescription, count medication, label, dispense. Type process new prescriptions. Ordering medication warehouse McKesson. Troubleshooting insurance problems. Comprehensive knowledge HIPAA laws. Company Name April 2012 October 2012 Administrative Assistant City State Successful leader, equally effective member team. Highly organized able multi-task accomplish multiple objectives. Professional demeanor attentive detail. Expertise coordinating supervising school functions activities. Company Name May 2008 January 2012 Cashier Server City State Cross trained cashier wait staff fast-paced restaurant. Cashing orders register retrieving customer's items. Extensive cash handling large amounts. Calculating using basic math give appropriate amount change customers. Assisted training new employees. Delivered exceptional service customers timely friendly manner inside dining room pick areas restaurant. Served customer dining food well mixing alcoholic non-alcoholic.

ADVOCATE

MECHANICAL ENGINEERING INTERN Summary CAD CAM Finite Element Analysis Mechanical Design Product Design Development Skills 5 years experience CAD packages (SolidWorks, Autodesk Inventor, AutoCAD, CATIA, PTC CREO) 2.5 years experience CAE Softwares (HyperMesh, Abaqus, ANSYS, Optistruct) 2.5 years experience Analysis (Linear Non-linear Static, Dynamic, GD T, Tolerance Analysis, Design Optimization) Experience Sheet metal, Design manufacturing, generating Bill Materials, DFMEA, Sculpting. Experience advanced material selection rapid prototyping, advanced manufacturing, welding 3D printing. Experience 09/2013 05/2014 Company Name Finite Element Analysis Industrial Robotic Assembly, Illinois Institute Technology, Chicago Jan May 2016. Conceptualized, brainstormed designed 6-axis SCARA Robot pick place operation automotive industry. Performed static analysis stainless steel 304 evaluate maximum load assembly lift yielding. Also, analyzed Gripper joints eradicate future failures. Optimized design using OptiStruct varying mesh sizes element order. Simulated assembly dynamic analysis find distorted elements verify optimized structure. Reliability Engineering Analysis Automotive Oil Pump, Illinois Institute Technology, Chicago Sept Dec 2015. Used industrial reliability specifications select power consumption flow rate three distinct levels rpm study variability. Improved system using Taguchi analysis optimizing signal noise ratio. Conducted Failure Mode Effect Analysis (FMEA) analyze potential causes failures deliver clean oil upon demand Abstracted designed Near Dry Machine two inlet nozzles. Performed fluid analysis actual results lathe machine. Provided vegetable oil coolant pressurized air flank face tool, resulted unburnt recyclable chips. Gearbox Design, Narsee Monjee Institute Management Studies, Mumbai Jan May 2013. Designed gear box different gears spur, helical worm considering seals, lubricating oil bearings. Assigned materials performed dynamic simulation define contact surfaces. 06/2013 08/2013 Mechanical Engineering Intern Company Name Initiated project perform failure investigation mufflers due low clearance roads provided feedback. Established coordinated maintenance, GD&T, safety procedures, service schedule supply materials maintenance shop. Developed failure reports including feedback based common failures automotive industry. Set calibrated accelerometers Hyundai cars conduct tests analyze modes vibration vehicle steering column. 05/2012 07/2012 Manufacturing Engineering Intern Company Name Analyzed automation, process parameters, different equipment shape control profile chips Manufacturing process Hot Strip Coil. Re-designed existing shop floor improve space utilization, increase material flow, optimize labor reduce holding costs 5% improved space utilization 20%. Performed statistical analysis historical data operating parameters using SPC DOE's identify significant factors contributing process deviation affecting cold crushing strength pellet. Generated Bill Materials calculated overall manufacturing cost. Education Training May 2017 Master's Mechanical Aerospace Engineering Illinois Institute Technology (IIT) － City State Mechanical Aerospace Engineering 3.5/4.0 Advanced CAD/CAM, Engineering Analysis, Finite Element Analysis, Advanced Manufacturing May 2014 Bachelor Technology Mechanical Engineering Narsee Monjee Institute Management Studies － City India Mechanical Engineering 3.19/4.0 Work History Company Name Certifications Autodesk Certified Professional Autodesk Inventor Professional Software. (License 00313355) *Autodesk Certified Associate AutoCAD Software. (License 00296190) Publications Parekh R., Chaudhary R., Ingle A. (PhD), "Reliability Dissimilar Metal Joints using Fusion Welding: A Review" presented International Conference Machine learning, Electrical Mechanical Engineering (ICMLEME'2014), Dubai (UAE) Skills 3D, ANSYS, AutoCAD, automation, Automotive, CAD/CAM, CAD, CATIA, Dec, Engineering Analysis, lathe, Manufacturing process, Materials, material selection, Oil, Optimization, pick, prototyping, Robotic, safety, simulation, SolidWorks, SPC, statistical analysis, welding

ENGINEERING

Camryn Hilliard Professional Summary Highly motivated Sales Associate extensive customer service sales experience. Outgoing sales professional track record driving increased sales, improving buying experience elevating company profile target market. Consistently recognized sales performance excellence customer service. Skills Current trend knowledge Stocking Replenishing Merchandising Knowledge Sales Exceptional Customer Service Social perceptiveness Problem-solving skills Client Service Clothing/accessories, minor vetranary Pandora Jewlery product knowledge Excellent people skills Sales expertise Sales training Cash Handling Multi-tasking strength Cash register operation Education University Scranton City State Expected 05/2024 Bachelor Science Psychology And Political Science Work History Company Name Sales Associate City State 02/2020 Current Engaged customers effectively build rapport lasting relationships. Delivered high level assistance locating products checking store system merchandise sites. Educated customers promotions enhance sales. Completed orders store provided system system organized product deliveries meet customer timetables. Applied security loss prevention training toward recognizing risks reducing store theft. Maintained customer satisfaction handling product returns quickly professionally. Liaised customers recommended specific products specials, aligning individual needs, requirements specifications. Provided positive first impressions welcome existing, new potential customers. Answered customer questions regarding sizing accessories explained properly care merchandise. Maintained records related sales, returns inventory availability. Evaluated inventory delivery needs, optimizing strategies meet customer demands. Processed product returns assisted customers selections. Worked alongside retail representatives boost sales enhancing product presentations advertising collateral. Educated associates market trends stayed up-to-date forecasts Pandora news. Tracked stock using company inventory management software. Prepared merchandise sales floor pricing tagging. Analyzed properly processed product returns, assisting customers finding alternative merchandise meet needs. Maintained organized, presentable merchandise drive continuous sales. Implemented up-selling strategies recommending accessories complementary purchases boost revenue. Solved customer challenges offering relevant Jewelry products services. Prepared cash deposits $500 zero discrepancies. Company Name Sales Associate City State 08/2019 08/2020 Engaged customers effectively build rapport lasting relationships. Delivered high level assistance locating products checking store system merchandise sites. Educated customers promotions enhance sales. Developed, marketed sold full range clothing products, including Champion Nike. Completed orders Untipro system organized product deliveries meet customer timetables. Applied security loss prevention training toward recognizing risks reducing store theft. Trained developed new sales team associates products, selling techniques company procedures. Maintained customer satisfaction handling product returns quickly professionally. Liaised customers recommended specific products specials, aligning individual needs, requirements specifications. Provided positive first impressions welcome existing, new potential customers. Answered customer questions regarding sizing accessories explained properly care merchandise. Worked alongside retail representatives boost sales enhancing product presentations advertising collateral. Educated associates market trends stayed up-to-date forecasts Pacsun news. Maintained organized, presentable merchandise drive continuous sales. Company Name Veterinary Technician City State 09/2018 08/2019 Assessed paws, ears eyes injuries infections part initial evaluation. Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs routine records. Cleaned disinfected exam areas, equipment kennels prevent spread disease, control odors maintain healthy environment. Interacted clients regarding animal health, questions concerns, education treatment protocol general procedures. Assisted veterinarian wound treatment, administration vaccines operations. Assisted Dr. Fanning performing basic exams tests fecal blood analysis species patients. Monitored urine fecal output, completed weight checks observed appetite feeding. Administered oral topical medications boarding patients specified veterinarian animal's medical record. Greeted pet owners performed intakes go array available services, outline costs determine special needs animal care. Administer medications, vaccines, treatments instructed veterinarian. Conducted preliminary patient workups including gathering patient history information, description symptoms owner, documenting presenting condition. Prepared surgical instrument packs drapes use sterile environments processing autoclave high pressure high temperature conditions. Collected specimens patients laboratory analysis parasites, blood analysis culture. Processed new patients updated client records key information using hospital provided software. Carefully clipped nails trimmed hair around pads paws, using gentle approach anxious pets. Languages American Sign Language Elementary American Sign Language Elementary

SALES

SHORE SENIOR CONSTRUCTION PIPING ENGINEER Professional Summary Mechanical engineer 7 years' experience construction field EPC Oil &Gas industries onshore offshore projects including structural, process piping, underground piping system, flow lines, transmission pipelines, pressure vessels, storage tanks static/rotating equipment. Core Qualifications AutoCAD Solid Works Project And Visio Microsoft PowerPoint Microsoft Excel Microsoft Word System facility And Plant Modifications Material Handling Pump And Piping Systems ASME Talented Technical Writer Time Management Skills Key Skills Experience Shore Senior Construction Piping Engineer November 2013 Current Company Name Installation Equipment(slug catcher, high-pressure scrubber, Knock drum 16" Metering Gas Skid oily water treatment unit) Tie-in new piping network. 16" x 30 km Oil pipeline and16" x 18 km Gas pipeline construction. Fabrication No 3 oil firefighting tanks 500 M3 capacities. Oil, Gas firefighting piping network around GOSP. Commissioning start plant. OFF-Shore activities Platform-A Construction several carbon steel transmission 24", 8" 4" x 17 Km sea pipe lines using marine barge PMS-12. Installation (110 ton) deck extension using marine barge pms-12. Well head hook-up piping fabrication erection 4 wellheads using marine barge maridive-300. Installation two deck extensions 45 tons 20 tons using marine barge PMS-11. Installation two deck extensions 25 tons 18 tons using marine rig 124 shelf drill. Replacement pipe lines valves platform AMAL-A using marine barge GEPO EL AMLAK. Installation two 46" piles beside platform ties welding 10 braces. Installation three 30" conductors beside platform ties welding 20 braces. Platform-B Installation pig Launcher (8" flow line) using marine RIG ELZAHRA. construction several carbon steel well head hook-up piping including welding, NDT hydro test erecting, steel structure fabrication commissioning following 4 wellheads using marine RIG EL-ZAHRA Installation three conductors beside platform ties welding 22 braces. installed three deck extensions using marine RIG BAHRI-1 SINO THRWA. Replacement pipe lines valves platform AMAL-B using marine RIG ELZAHRA. Construction Piping Engineer June 2009 November 2013 BADR Petroleum Company SHELL Matroh, Abide Major Activities Replacement old 2 Regeneration Column's height 34 meters 80 Tons weight. Tie-in piping network pre-compression plant construction, carry rectification project replace 500 valves implement number 50 plant modifications FCP (Field Change proposal). Fabrication Installation new Metering. Recycle compressors A&B (FCP-239)-Changing first second stage Carbon Steel pipe Duplex pipe Hydro test it. Construction several carbon steel transmission pipe lines including trenching, stringing, welding, coating, lowering, sand-bedding, back filling, Well head hook-up piping duplex, hydro test cable tray Electrical Instrument works 10 wellheads. Supervisor engineer grit blasting painting OBAIYED south F/L (carbon steel 10650 M/L) applying painting system Epoxy HR (high solid phenolic epoxy) 2*125 µ. Construct installation new water treatment project. Constructions Piping Engineer July 2011 September 2011 Company Name Major Activities Erection installation procedure ultra-sonic flow metering system. Remove/dismantle install metering skid valves. Remove/dismantle install old cable control house sampler. Connect instrument (control power) cable metering house junction box. Pre-commissioning commissioning service. Company Name ZAGAZIG, Egypt Technical Skills qualifications Checking reviewing isometrics drawings according ASME CODE B 31.3, Creating material take drawings, checking issuing required materials. Creating purchase requisition required material. Material Inspection. Manage coordinate piping installation activities including daily task risk assessments compilation method statements. Supervise Piping Erection Gas Crude area. Supervise P/L site activities trenching, stringing, welding, coating, lowering, sand-bedding back filling. Monitoring project related engineering activities carried contractor follow issuing approving IFC documents, drawings, Material requisitions Pursues orders. Ensure Construction activities carried project specifications, drawings, procedures, quality needs, estimated costs safety standards. Follow coordinate commissioning testing activities contractors vendors completion testing certificates. Ensuring quality control HSE awareness construction. Supervise company construction Base Crew repairing defects executing required Field Change Proposal modifications Gas plant process normal plant operation Shut-Downs Prepare resources required works. Issuing punch list construction works verify close piping punch list prior hydrostatic test. Education Bachelor Mechanical Engineering 2009 Skills AutoCAD, cable, engineer, engineering activities, filling, HR, Inspection, materials, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, works, network, Oil, painting, Proposal, quality, quality control, repairing, safety, SHELL, Solid Works, Supervisor, Technical Writer, Time Management, transmission, Visio, water treatment, welding

CONSTRUCTION

INDEPENDENT DESIGNER Professional Summary Independent results driven Design Professional extensive background design process. Proficient taking initiative, along desire achieve client satisfaction, record accomplished results. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA Building Codes Written Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce ADA, Specification AutoCAD, Strategy Budgets, Verbal Communication Change management, Written COUNCIL Creativity Customer satisfaction Direction Documentation Innovation Interior design Team lead Leadership Materials Meetings MS Office Suite Office Organizational Personnel Presentations Problem Resolution Processes Procurement Programming Project Coordination Real Estate Retail Sales Space Planning Work History INDEPENDENT DESIGNER 04/2020 Current Company Name – City State Create Site Fixture Plans utilizing AutoCAD Walgreens, Chipotle, Aspen Dental use Real Estate Developers Property Investors. Perform on-site surveys produce AutoCAD floor plan drawings existing spaces electronic documentation, addition providing space improvement solutions options. SPECIFICATIONS MANAGER 01/2015 03/2020 Company Name – City State Traveled extensively throughout territory creating conducting product presentations/meetings Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail Commercial End Users. Initiated new business grew existing accounts 40 percent maintaining/nurturing relationships. Identified targeted high value projects planning stages drive specifications, resulting exceeded sales goals. WORKPLACE CONSULTANT 01/2003 01/2015 Company Name – City State Worked team lead creating well-connected workplaces utilizing design processes programming design analysis space planning aesthetics, adhering applicable building ADA codes. Reduced Office Real Estate introducing new ways working making use change management skills. Introduced stake-holders organizational agility flexibility resulting improved communication, collaboration, creativity, innovation employee satisfaction. Developed Corporate wide standards efficiency space management procurement. Supervised furniture installation, materials equipment large commercial projects budgets excess $1,000,000. Coordinated projects ranging 1000 sf 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership planning, development execution large personnel relocations reconfigurations, resulting successful timely completion, minimum disruption successful customer satisfaction based post-occupancy evaluations. SENIOR INTERIOR DESIGNER 01/1994 01/2003 Company Name – City State Utilized interior design process across conceptual, schematic, design development construction document phases. Created professional presentations communicate design intent direction. Education Bachelor Arts Interior Design IOWA STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY City State NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATION Certificate #009891 Work History INDEPENDENT DESIGNER 04/2020 Current Company Name – City State Create Site Fixture Plans utilizing AutoCAD Walgreens, Chipotle, Aspen Dental use Real Estate Developers Property Investors. Perform on-site surveys produce AutoCAD floor plan drawings existing spaces electronic documentation, addition providing space improvement solutions options. SPECIFICATIONS MANAGER 01/2015 03/2020 Company Name – City State Traveled extensively throughout territory creating conducting product presentations/meetings Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail Commercial End Users. Initiated new business grew existing accounts 40 percent maintaining/nurturing relationships. Identified targeted high value projects planning stages drive specifications, resulting exceeded sales goals. WORKPLACE CONSULTANT 01/2003 01/2015 Company Name – City State Worked team lead creating well-connected workplaces utilizing design processes programming design analysis space planning aesthetics, adhering applicable building ADA codes. Reduced Office Real Estate introducing new ways working making use change management skills. Introduced stake-holders organizational agility flexibility resulting improved communication, collaboration, creativity, innovation employee satisfaction. Developed Corporate wide standards efficiency space management procurement. Supervised furniture installation, materials equipment large commercial projects budgets excess $1,000,000. Coordinated projects ranging 1000 sf 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership planning, development execution large personnel relocations reconfigurations, resulting successful timely completion, minimum disruption successful customer satisfaction based post-occupancy evaluations. SENIOR INTERIOR DESIGNER 01/1994 01/2003 Company Name – City State Utilized interior design process across conceptual, schematic, design development construction document phases. Created professional presentations communicate design intent direction. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA Building Codes WWritten Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce, ADA, AutoCAD, budgets, change management, COUNCIL, creativity, customer satisfaction, direction, documentation, innovation, interior design, team lead, leadership, materials, meetings, MS Office Suite, Office, organizational, personnel, presentations, Problem Resolution, processes, procurement, programming, Project Coordination, Real Estate, Retail, sales, Space Planning, Specification, Strategy, Verbal Communication, Written Additional Information STATE OF ILLINOIS LICENSE Registered Interior Designer #161.000401

DESIGNER

CHARGE NURSE Professional Summary Objective: To obtain RN position Intake ,Case Management Behavioral Health Unit. Seasoned Charge Nurse 10 years experience fast paced Dual Diagnosis /Chemical Dependency Unit 13 years Med-Surg. Experience Holistic multi-disciplinary coordination care patients,including collaborating Case Managers, Physicians, Ancillary providers,Social Workers internal external programs. Experience de-escalating hostile aggressive patients use least restrictive interventions proactively ensured safety patients staff. Skills Process evaluation Patient Care Planning Medical Record Auditing Detail oriented Critical thinking Strong work ethic Strong assessment skills Adaptability Collaboration CPI trained CPR Work History Charge Nurse 07/2018 09/2020 Company Name – City State Assigned delegated responsibilities based staff competencies patient needs. Provided intervention medication ordered support patients acute,chronic drug induced mental illness. Ensured doctor's order efficiently carried out, including testing, medical procedures,consultations stat orders psychiatric /medical emergencies. Performed daily nursing assessments assigned patients,including assessment mood,suicide,safety risk narrative patient's daily activities. Intake Nurse 09/2019 04/2020 Company Name – City State Perused referrals conducted RN RN report facilities seeking admit determine patient appropriate. Performed admission assessments focusing patients acute symptoms mental illness polysubstance abuse. Monitored suicidal,psychotic patients active withdrawal maintained safety transferred designated unit. Acted accordance facility policy appropriate nursing care. Provided compassionate empathetic care patients safe, therapeutic environment. Administered PO IM psychotropic medication needed monitoring patients side effects. Charge Nurse 03/2006 10/2016 Company Name – City State Provided care busy Chemical Detox Dual Diagnosis unit. Assessing health patients using specialized knowledge skills,and anticipating outcome nursing interventions. Assigned delegated responsibilities based staff competencies patient needs. Consulted anand coordinated healthcare team members assess,plan,implement evaluate patient plan care. Preformed admissions discharges. Provided therapeutic interactions patients assist identifying sources Anxiety Depression Exercised effective judgement medical training handling psychiatric medical emergencies. Staff Nurse 01/2004 03/2006 Company Name – City State Provided rehabilitative nursing care involving ADL's issues promote restore independence patients. Assessed patient vital signs,any status changes ,reviewed lab results notified medical attending abnormalities appropriate. Administered medications treatments accordance hospital policy. Staff Nurse 03/2002 03/2004 Company Name – City State Provided care busy Med-Surg/ Oncology unit. Administered medications treatments monitored signs adverse effects. Established caring,therapeutic relationship patients families. Collaborated staff form plan care based clinical information patient observations. Staff Nurse 06/1993 07/2001 Company Name – City State Provided quality care patients busy Med-Surg unit. Prepped patient's surgery. Administered pre-op meds,Maintained NPO status intravenous access. Received patients back unit postoperative monitored post -op complications shock, sepsis ,bleeding effects analgesia. Notified Surgeon abnormal labs changes patient status carried orders received. Education High School Diploma 05/1982 Lincoln Park High School City General studies. Associate Applied Science Nursing 05/1993 Olive Harvey College City Skills Process evaluation Patient Care Planning Medical Record Auditing Detail oriented Critical thinking Strong work ethic Strong assessment skills Adaptability Collaboration CPI trained CPR Work History Charge Nurse 07/2018 09/2020 Company Name – City State Assigned delegated responsibilities based staff competencies patient needs. Provided intervention medication ordered support patients acute,chronic drug induced mental illness. Ensured doctor's order efficiently carried out, including testing, medical procedures,consultations stat orders psychiatric /medical emergencies. Performed daily nursing assessments assigned patients,including assessment mood,suicide,safety risk narrative patient's daily activities. Intake Nurse 09/2019 04/2020 Company Name – City State Perused referrals conducted RN RN report facilities seeking admit determine patient appropriate. Performed admission assessments focusing patients acute symptoms mental illness polysubstance abuse. Monitored suicidal,psychotic patients active withdrawal maintained safety transferred designated unit. Acted accordance facility policy appropriate nursing care. Provided compassionate empathetic care patients safe, therapeutic environment. Administered PO IM psychotropic medication needed monitoring patients side effects. Charge Nurse 03/2006 10/2016 Company Name – City State Provided care busy Chemical Detox Dual Diagnosis unit. Assessing health patients using specialized knowledge skills,and anticipating outcome nursing interventions. Assigned delegated responsibilities based staff competencies patient needs. Consulted anand coordinated healthcare team members assess,plan,implement evaluate patient plan care. Preformed admissions discharges. Provided therapeutic interactions patients assist identifying sources Anxiety Depression Exercised effective judgement medical training handling psychiatric medical emergencies. Staff Nurse 01/2004 03/2006 Company Name – City State Provided rehabilitative nursing care involving ADL's issues promote restore independence patients. Assessed patient vital signs,any status changes ,reviewed lab results notified medical attending abnormalities appropriate. Administered medications treatments accordance hospital policy. Staff Nurse 03/2002 03/2004 Company Name – City State Provided care busy Med-Surg/ Oncology unit. Administered medications treatments monitored signs adverse effects. Established caring,therapeutic relationship patients families. Collaborated staff form plan care based clinical information patient observations. Staff Nurse 06/1993 07/2001 Company Name – City State Provided quality care patients busy Med-Surg unit. Prepped patient's surgery. Administered pre-op meds,Maintained NPO status intravenous access. Received patients back unit postoperative monitored post -op complications shock, sepsis ,bleeding effects analgesia. Notified Surgeon abnormal labs changes patient status carried orders received.

ADVOCATE

DIRECTOR OF FINANCE Professional Summary Senior financial hospitality executive twenty years managerial expertise, proven passionate leader achieving goals. Big picture focus essentials profitable operation: Customer Service Excellence, Cultivating Employee Loyalty, Financial Accountability owners' interest priority. Skills Financial reporting US GAAP principles Fiscal budgeting Cash flow analysis Individual tax returns Federal/State tax preparation PeopleSoft Essbase Customer relations Work History Director Finance 03/2012 Current Company Name – City State Prepare monthly financial statements, forecasts, annual budgets. Work properties annual revenues $39M. Full responsibility balance sheet general ledger. Member Executive Team providing financial direction. Yield management strategy group business analysis. Lead financial operations reviews managers. Educate newer managers read interpret financial statements relates responsibilities. Establish maintain internal controls, obtaining best audit review. Recruit, train, mentor personnel. Currently supervising staff 20 associates. Negotiate contract third party hotel partners. Responsible hotel's local area network I.T. related duties. Due-diligence reporting financing acquisition. Preparing special reports, statements, items requested. Special Projects Increased cash flow aggressive receivable collections. Reduce departmental overhead expenses proper allocation duties negotiations vendor reduce cost. Director Finance 08/2009 02/2012 Company Name – City State Prepare monthly financial statements, forecasts, annual budgets.Work properties annual revenues $100M. Full responsibility balance sheet general ledger.Member Executive Team providing financial direction. Yield management strategy group business analysis. Lead financial operations reviews managers. Educate newer managers read interpret financial statements relates responsibilities. Establish maintain internal controls, obtaining best audit review. Recruit, train, mentor personnel. Currently supervising staff 27 associates. Negotiate contract third party hotel partners. Responsible hotel's local area network I.T. related duties. Financial Analyst 04/2005 08/2009 Company Name – City State Responsible area forecasting/budgeting program forty eight properties US Caribbean. Helped created forecasting budgeting program LXR. Assist Director Finance required position became open. Responsible reporting STAR information complete company. Convert hotels purchase LXR system various properties purchase company. Close assist sales various hotel including golf course operations. Work closely Senior Vice President President finance providing critical information operation cost. Director Finance 01/1990 02/2005 Company Name – City Prepare monthly financial statements, forecasts, annual budgets. Work properties annual revenues ranging $20MM $39M. Full responsibility balance sheet general ledger. Member Executive Team providing financial direction. Yield management strategy group business analysis. Lead financial operations reviews managers. Educate newer managers read interpret financial statements relates responsibilities. Establish maintain internal controls, obtaining best audit review. Recruit, train, mentor personnel.Currently supervising staff ranging 5 17 associates. Negotiate contract third party hotel partners. Responsible hotel's local area network I.T. related duties. Preparing special reports, statements, items requested. Special Projects Increased cash flow aggressive receivable collections. Reduce departmental overhead expenses proper allocation duties negotiations vendor reduce cost. Properties worked; Marriott Casa Marina, Marriott Sawgrass, Marriott Boca Raton, Holiday Inn Madeira Beach, Holiday Inn Key West, Marriott Portugal, Sheraton Arlington, several properties. Education Associate Arts Finance MDCC City State Finance Florida Atlantic University City State Skills Accounting, balance sheet, budgets, budget, business analysis, cash flow, conversion, direction, Due-diligence, financing, financial, financial statements, general ledger, local area network, mentor, Back-Office, negotiations, personnel, POS, profit, read, reporting, strategy, supervising

FINANCE

PASSENGER SERVICE AGENT Career Overview Customer support professional offering versatile communication skills. Proficiency sales, problem resolution, ticketing experience strong client management experience. Positive individual, readily adapts change, works superbly independently others, experienced overseeing team exceeds expectations. Able juggle multiple priorities perform fast settings without compromising quality service. Core Strengths Excellent communication skills. Highly skilled interacting clients achieving customer satisfaction well product sales. Extensive knowledge current Airport security rules regulations. Highly trained work autonomously. Expert knowledge Airline softwares like Amadeus, Altea, Gaetan, Oscar deltamatic. Excelent knowledge Computers technology. Creative problem solving Courteous professional demeanor Energetic work attitude Native speaker Spanish English, highly proficient spoken French Accomplishments I received training direction many companies many Supervisors able put use everyday situations achieve successful experience whether business transaction simple encounter. Work Experience Passenger Service Agent 04/2010 Current Company Name City State I lead agent departure arrivals flights, I highly skilled lead agent flight monitoring well experienced ticket sales agent. I take initiative handle passengers flight disruptions, provide superior customer service assistance, re-booking holtel vouchers goal always retain customer maintain positive outlook company. I come ideas help team work smoothly together day day, action plan key. I aim ease experience flying customers. I implement company policy, security requirements, check-in baggage, direct passengers designated areas, provide necessary information handle massive crowds. I dissolve potential uncomfortable situations client maintain satisfaction still abiding company regulations. I handle passengers requiring special assistance (reduced mobility passengers, parents infants). As senior lead agent shadow oversee newly trained agents roles, great communication key. Assistant Buyer 06/2007 12/2009 Company Name City State Handled multifaceted clerical tasks (ex. data entry, filing, records management billing) Assistant Apparel Buyer chain. Coordinated events, monitored buyer's weekly schedule, made orders monitored inventory databases scheduled/ensured timely delivery merchandise. Oversaw instructed 2 people assist orders communicating warehouse directing vendors complex delivery process. Noted resolved errors, assisted suggestions store distribution based sales reports, location statistics. Interacted top vendors special events maintained clear lines communication multiple departments company via email/telephone etc. Sales Associate Supervisor 07/2005 06/2007 Company Name City State Trained directed new personnel operate cash reigisters, scanners, computers, store re-stocking, floor displays daily procedures stores' fast paced, busy environment. Balanced cash registers end persons shift. Courteously greeted clients interacted them, explained sales promotions encourage special purchases. Guided cashiers returns exchange processes required. Opened closed store weekends relive manager. Promoted corporate office position stated Famous Horse Co. Educational Background Associate Science Nursing 2013 Queensborough Community College City State Studied Nursing Education, Human Resources Studied Psychology Sociology; Human Behaviors Studied Business Computers High School Diploma Business 2007 Jonh Bowne High School City State Diploma merits regents endorsements Qualifications Excellent communication skills, Manages dissolves conflict, Strong organizational skills, Easily adapts changing environment, Team player, Clients relations, Can tolerate stress well, Can contour transition conversation, Strives maintain quality service levels, Takes criticism direction well, Positively exudes presence room, Participates well public speaking, Easily conforms new regulations rules, Can communicate professionally others, Experienced guiding team, Motivated achieve targets set, Appeases attitude others positively, Focus diverse responsibilities

APPAREL

INTERNAL AUDIT ASSISTANT Professional Summary Communications professional exceptional writing editing skills. Extensive experience print web content development, media relations special event planning. Core Qualifications Experienced Adobe Photoshop Illustrator Creative complex problem solving Proficient Microsoft Office Suite, SCALA, Teamsite, Teammate Word Press Proficient AP style guidelines Experience across social media platforms; Twitter Facebook Superb writer editor Media relations training Financial communication Deadline-driven Strategic planning SharePoint Deadline-driven Experience INTERNAL AUDIT ASSISTANT March 2013 June 2015 Company Name City State Edit revise Audit Executive reports presentations ensure highest quality writing Facilitate coordinate monthly meetings, annual department manager conferences events. Prepare process expense reports invoices Planned travel arrangements 20 executives staff Created maintain spreadsheets using advanced Excel functions calculations develop reports lists PUBLIC RELATIONS COORDINATOR January 2012 February 2013 Company Name City State Planned publicized events, including designing promotional materials organization's quarterly annual Summits events Assisted designing marketing materials attract sponsors events Assisted coordination community relations activities Wrote articles press releases organization's newsletter Maintained Summit website using WordPress Developed maintained marketing collateral materials Created monitored social media content. PUBLICATIONS SPECIALIST April 2004 November 2010 Company Name City State Responsible project planning design numerous departmental strategic tactical initiatives Managed project planning schedules quarterly employee publication, included identifying tasks, duration, resources deliverables Researched gathered information content publications Edited economic education material, including bookmarks publications, distributed area schools Wrote articles Bank's quarterly publication internal website employee-related subjects Supervised college interns department Wrote press releases, reports correspondences Worked graphic designers layout publications Managed content internal public website; worked end-users gauge success messaging Managed content, software equipment maintenance Federal Reserve electronic message board system Managed maintained crisis communications business continuity plans company Facilitated Fifth District Federal Reserve Bank's regional forums town hall meetings events. PRODUCTION ASSISTANT February 1995 April 2004 Company Name City State Integral member team assigned task design layout national business magazine Authored analytical, investigative, economic development articles Managed press checks, fact checking, proof reading articles magazine Served production coordinator academic publications public policy articles written Federal Reserve System economists (including, typesetting print, creating editing graphs, tables, technical charts figures) Responsible managing sensitive confidential information regarding entire Reserve Bank's crisis management issues Successfully led key project designing, creating, implementing Crisis Communications Survey, resulted identifying assessing departmental crisis management training needs Analyzed survey data made recommendations management improve department's Crisis Management Process Created maintained Fifth District Federal Reserve Bank's Media Relations Database, increased tracking efficiencies incoming media calls requests Created edited documents informing staff Fifth District Federal Reserve Bank policies, procedures forums Documented, monitored, resolved Fifth District Federal Reserve Bank's FAQ section external website, resulting redesign web page Responsible redesign Fifth District Federal Reserve Bank's Code Conduct brochure align company branding Qualifications Relevant Experience Demonstrated ability interact effectively levels, including senior management Education Bachelor Arts Bennett College City State Skills AP style, interpersonal skills, community relations, crisis management, Crisis Communications, Database, editing, onitoring analyzing news social media, Microsoft Office Suite, write press releases, problem solving, project planning, proof reading, p lanning executing employee events, social media platforms, maintain website, writer, written verbal communications skills

PUBLIC-RELATIONS

VICE-PRESIDENT DATA AND MARKETING TECHNOLOGY Professional Summary I help media companies succeed digital products customer experiences. My passion helping people organizations transform, grow, thrive unique mix strategy, marketing, product, technology leadership. This expertise developed twenty years spent building successful digital businesses products across world. Skills Team leadership Budgeting finance Process implementation Project management Staff development Strong verbal communication Extremely organized Work History 04/2017 Current Vice-President Data Marketing Technology Company Name – City State Driving evolution firm data-driven marketing company, leading design delivery data-driven products, services, strategies, platforms. Setting strategy direction newly formed Data Division hitting ambitious growth targets. Leadership in-house startup Orchestrate, marketing funnel automation lead nurturing platform B2B markets capitalizes content marketing. Leading full life cycle product development data data-driven products, including market research, positioning, processes, technology. Acting product owner data martech across platforms Agile processes. Ensuring compliance data privacy legislation functioning Data Protection Officer. 03/2011 03/2017 Vice-President Digital Media Company Name – City State Responsible shaping executing product vision strategy driving digital business transformation. Led product management, digital marketing, digital strategy. Responsible 35 reports, budget $5 million, 100+ web sites, 80+ mobile apps, matrix P&L owner $25+ million digital business. Led product development, market research, digital strategy, internal digital consulting, web production, online marketing, video production, directory management. Founded co-led in-house business startup junction marketing technology, machine learning, data. Led extensive market research co-wrote business plan. Key contributor company's strategic plan known Vision 2020. Led digital sales 10x increase five-year period, grew traffic 4x. Drove CMS implementation projects move 100 web sites new CMS. 11/2007 03/2011 Director Product Management Company Name – City State In role, I built world-class product management organization focused customer-driven innovation. Designed implemented new product development process improved strategic alignment sped flow new products pipeline, well leveraging innovation across divisions. Grew digital sales 60% web traffic 50% first full year position, strong >50% annual growth following two years. Led digital product sales growth 10x eight years. Developed key metrics drive strategic tactical goals managed product portfolio across multiple vertical markets. Drove implementation agile product development processes improved quality results. 01/2005 10/2007 Global Process Expert; Senior Manager CRM Company Name – City State Drove major initiatives database marketing, CRM, market sensing, data quality, lead management resulting significant sales growth strategic advantage. Led sales process initiative integrate new division 500 salespeople resulted significant business improvement sales increases. Responsible driving positive change measurable improvement marketing sales processes North America, including implementation across 1,100 salespeople multiple IT systems. Owned customer data related processes, led improvements data gathering, creation, sourcing processes resulting achievement Hilti's top rating globally data quality. 03/2002 12/2004 Global E-Business Channel Manager Company Name – City State 07/2001 08/2002 Global E-Business Implementation Manager Company Name – City State Global product owner e-commerce, led global product development, marketing, implementation 15 major e-commerce web sites well e-procurement. Achieved 2004 revenue target 50 million CHF drove annual growth exceeding 300% annually three straight years. Developed implemented e-business project portfolio process identified, prioritized, measured business opportunities, resulting 25% reduced average project delivery time increased ROI. Increased customer retention rate 40% conversion rates 30% developing executing online personalized marketing, grew traffic 100% via SEO efforts. 01/1999 06/2001 E-Products Marketing Manager Company Name – City State Spearheaded market research, design, requirements, prototyping, implementation company's first second generation e-commerce sites, established managed ten-person e-commerce department. Awarded Hilti North America's Leadership Award exemplifying company's leadership principles. 01/1997 12/1998 Sales Manager Company Name – City State Led sales team ten salespeople, achieved President's Club 2 consecutive years. 05/1993 12/1996 Inside Sales Representative Company Name – City State Skills Agile, automation, B2B, budget, business plan, business startup, CMS, consulting, content, conversion, CRM, database marketing, delivery, direction, Driving, e-commerce, e-business, full life cycle, innovation, Leadership, machine learning, market research, marketing, market, marketing sales, new product development, online marketing, positioning, processes, procurement, product development, product management, prototyping, quality, sales, strategy, strategic, unique, video production, vision, web sites, web production Education May 2001 Master Business Administration Marketing OKLAHOMA STATE UNIVERSITY City State Marketing December 1997 Bachelor Business Administration Finance NORTHEASTERN STATE UNIVERSITY City State Finance

DIGITAL-MEDIA

COORDINATOR OF STUDENT PERSONNEL SERVICES Professional Summary I experienced, engaging dynamic leader seeking opportunity growth within CCISD's Student Personnel Services Department. I consistently demonstrate effective communication, public relations, interpersonal skills maintain personal expectation positive, customer-service-driven, interactions students, parents, faculty/staff, community stakeholders. I possess excellent organizational skills well ability maintain emotional control stress work frequent interruptions. Skills Project management Conflict resolution Process implementation Self-motivated Strong verbal communication Extremely organized Work History Company Name Coordinator Student Personnel Services // City State // July 2015 Current Director Student Personnel Services, Suzanne Thomas (281) 284-0175 I lead Clear Falls High School counseling team cooperatively plan, implement, evaluate campus programs activities consistent CCISD's expectations comprehensive counseling guidance program. I serve resource students, parents, teachers, counselors, administrators community groups goal maximizing student's personal growth potential. It primary responsibility lead campus counseling team consistently provide: proactive, developmentally appropriate personal group counseling effective crisis management timely access community health human services agencies solid academic guidance high school post-secondary planning relevant college career investigations Other responsibilities unique position include coordination of: campus registration events, including course selection, verification, final scheduling dual credit enrollment Advanced Placement, SAT ACT testing student parent information meetings college career information programs campus academic awards programs campus commencement ceremony staging program I also tasked supervision campus counseling team members support staff management department's annual budget. Company Name Lead Counselor/Director College Counseling // City State // March 2010 June 2015 Company Name Counselor // City State // August 2006 March 2010 Grades 9 12, Friendswood High School. Company Name English Language Arts Teacher // City State // August 2002 June 2006 Grade 7, Webster/Westbrook Intermediate School. Principal, Bill Daws/Principal, Marlene Skiba. As professional educator middle school, I pledged provide students safe secure classroom, lead students exploration traditional current literature, coach students develop critical thinking skills characteristic empowered informed life-long learner. To meet goals, I developed facilitated lessons, evaluated written assignments, accommodated modified instruction assignments students special services, conferenced students parents. I also served 7th grade team lead. Company Name English Language Arts Teacher // City State // January 2002 June 2002 Grades 9 12, Ed White Memorial High School. As professional educator alternative high school, I pledged assist at-risks teens opportunity recover failed course work, regain confidence abilities capable learner, refine personal expectations future academic success within safe secure classroom. To meet goals, I developed facilitated lessons, evaluated written assignments, accommodated modified instruction assignments students special services, conferenced students parents. At time, small school inexperienced faculty, I served TAAS coordinator high school February test dates. Company Name Administrative Assistant // City State // July 2001 November 2001 As office manager Clements Certified Consultants, I provided exceptional customer service relations clients duration legal needs. To meet goal, I maintained correspondence four unique law firms phone calls, e-mails, facsimiles, filed legal documents pleadings evidence approximately 45 clients, generated monthly billing statements, prepared various legal documents. Company Name English Language Arts Teacher // City State // August 2000 June 2001 As professional educator traditional high school, I pledged provide students safe secure classroom, lead students exploration traditional current literature, coach students develop critical thinking skills characteristic empowered informed life-long learner. To meet goals, I developed facilitated lessons, evaluated written assignments, accommodated modified instruction assignments students special services, conferenced students parents. Skills academic, advisement, billing, budget, coach, community health, counselor, Counseling, credit, crisis intervention, crisis management, critical thinking, clients, customer service, Educator, English, instruction, team lead, law, legal, legal documents, Director, meetings, access, office manager, Personnel, SAT, scheduling, supervision, phone, unique, written Education Master Science Counseling University Houston Clear // City State // 2006 Counseling Certified School Counseling (EC-12) Texas State Board Educator Certification Bachelor Arts English History Texas Tech University // City State // 2000 English History Graduated Summa Cum Laude Certified English History (6-12) Texas State Board Educator Certification

ARTS

TELEPHONE INTERVIEWER Summary Organized, task oriented professional experience customer support. Background includes skilled active listener, strong customer service experience ability respond end-user business professional manner. I highly effective using technical domain knowledge. Self-starter committed taking ownership capable completing assigned projects independently team environment. Highlights Data Entry Data Serve Ibex 10 keying Microsoft Excel Microsoft Outlook Office Equipment Administrative Services Google Mail Accounts payable receivable Customer Service Inbound outbound calls PC MAC OS Microsoft Word 1 Experience 04/2013 Current Company Name Telephone Interviewer The National Agricultural Statistics Service (NASS) statistical data collection arm U.S. Department Agriculture (USDA). More 300 official reports issued NASS help maintain orderly association among output, supply marketing sectors agriculture. Performs telephone interviews wide variety surveys censuses. Telephones respondents explains purpose survey census gain cooperation. Obtains records data survey instrument. Reviews information completeness, edits assist clerical processing collected information. Migrated thousands documents ECM (Enterprise Content Management System) effort sunset legacy Intranet Server SharePoint environment. This included reviewing categorizing document, applying metadata, then, publishing document internal agency viewing. What SharePoint site. A SharePoint site Web site provides central storage collaboration space documents, information, ideas. A SharePoint site tool collaboration, like telephone tool communication, meeting tool decision making. A SharePoint site helps groups people (whether work teams social groups) share information work together. For example, SharePoint site help you: Coordinate projects, calendars, schedules. Discuss ideas review documents proposals. Share information keep touch people. 05/2011 12/2012 Customer Service Representative Credit Control, LLC provides custom, performance-driven receivables management services 450 clients. Handled customer questions, complaints, billing inquiries. Skilled resolving customer issues one call resolution, Proactively offered alternative solutions appropriate objective retaining customer's business Managed business transactions connection activation new customer accounts computer terminal communicate customers Frequently made financial decisions protect/collect revenues adjusts customer accounts. 10/2010 05/2011 Company Name Sales Executive one world's leading media entertainment companies. It serves 150 cities 850 owned radio stations U.S., well 140 stations globally. Securely acquired potential client information establish new internet service. Monitored reported sales activities followed management Advised customers forthcoming product, developments discussed special promotions. Reviewed sales performance, aimed meet exceed targets, plan carry sales activities assigned accounts areas also responsible ensuring customer satisfaction managing quality product service delivery. 12/2008 11/2010 Company Name Stocking Associate Walmart global retailer stores, online mobile devices; servicing 245 million customers weekly 10 countries fiscal sales approximately $473 billion. Walmart employs 2.2 million associates worldwide. Received material store, prepared store shelves, checked deliveries accuracy, verifying quantities received matched bills lading, purchase orders documents. Organized stock room ensure accurate labeling, logical placement, neat arrangement. Cleanliness, decreased store shrinkage researching inventory discrepancies, reporting suspicious activities loss prevention specialists, maintained ongoing proactive communication key partners new arrivals, order overages/shortages, delivery delays. Education 2012 Gateway Institute Technology High School Diploma St. Louis Community College Skills Accounts payable, Administrative, agency, billing, clerical, Content Management, Credit, client, clients, customer satisfaction, Customer Service, data collection, Data Entry, decision making, delivery, financial, inventory, loss prevention, MAC OS, managing, marketing, Microsoft Excel, Mail, Microsoft Outlook, Microsoft Word, neat, Enterprise, Office Equipment, proposals, quality, radio, reporting, researching, sales, Statistics, telephone, Telephones, Web site

AGRICULTURE

LEAD PHARMACY TECHNICIAN ADVOCATE SUPERVISOR Experience Lead Pharmacy Technician Advocate Supervisor June 2005 Current Company Name － City State Assist pharmacist provision pharmaceutical care reviewing, collecting, entering data used pharmacists. Directly supervise pharmacy technicians keep constant flow. Accountable managing day day activities technician staff, scheduling technicians, providing staff development. Under supervision licensed pharmacist, I assist various activities pharmacy department maintaining functions accordance standard written procedures enter prescriptions NRX program. Prepare pharmaceuticals dispensing patients compounding products combining several ingredients review calculations measurements licensed pharmacist needed. Assist Business Pharmacy Manager daily drug orders accounts, counter, pharmacy retail 340b. Assist inventory control, reconcile receiving checking orders requested. Stock medication shelves, rotation stock, check outdated medications, process returns. Answer multi line phones, register patients deliver superb customer service. Case Management advocate behalf patient promptly effectively order medications pharmaceutical companies. Conduct patient intake interview applications upon applying. Assist patients properly completing documentation entrance Medication Assistance Program. Properly maintain patient status program completing filing, referrals, data entry. Apply programs timely manner track eligibility status determined program, complete renewal process. Inform patients community resources available assistance. Major responsibilities include limited leadership, quality, improvement, orientation training, projects. Compute in-depth mathematical skills necessary accurately calculate fractions, ratios, percentages totals. Work collaboration Director Pharmacy meet departmental goals objectives. Superb communication skills necessary follow verbal written instructions including ability understand technical pharmaceutical terminology. Fill Update Lists using department computer, record keeping techniques including upkeep inventory pharmaceuticals stock. Restaurant Manager August 2002 April 2005 Company Name － City State Ensured restaurant operated efficiently profitably maintaining reputation ethos. Coordinated variety activities handling business performance maintain high standards food, service, health safety requirements. Combined strategic planning day-to-day management activities, shift pattern organization, particularly marketing business development. Created executed plans restaurant sales, profit staff development along budget setting. Developed weekly monthly food planning coordinating menus keep fast-paced, highly demanding industry. Clinic Clerk December 2000 August 2002 Company Name － City State Promptly schedule check check patients appointments make specialty referral appointments. Maintain medical records date send medical facilities upon request. Collect, handle, process medical insurance, accept co-pays payments clinic visits. Set new charts prepare following day. Assist handling management functions maintain constant streamline Receive, organize preserve vital patient information orderly manner Make certain stationary basic office equipment available times Maintain calendar doctors visits, schedules, appointments seminars In house translator patients, physicians nurses. Education Bachelors Behavior Science March 2015 Bellevue University － City State Behavior Science National Pharmacy Technician Certification (PTCB) 2012-Present *Certification Nebraska Pharmacy Technician General Studies 2012 Metro Community College － City State General Studies Skills streamline, basic, budget, business development, Maintain calendar, Case Management, charts, communication skills, customer service, data entry, documentation, fast, filing, insurance, inventory, inventory control, leadership, Director, managing, marketing, office equipment, Assist patients, Pharmacy Technician, profit, quality, receiving, record keeping, retail, safety, sales, scheduling, seminars, staff development, strategic planning, supervision, technician, phones, translator, written

ADVOCATE

AUDIO/VISUAL TECHNICIAN Summary Proficient configuration operation DAWs software Pro Tools, Logic Pro, Melodyne, Autotune, Traktor, Serato, Sibelius Capable operating API Vision, AWS 900, AMEK 9098i, SSL Duality consoles Advanced understanding sound systems configurations I.E PA systems Car Stereo Knowledge recording creating sounds effects well putting sound picture Education 2014 Bachelor Science Recording Arts Full Sail University － City State 2012 Associates Science Arts Music Northwestern Michigan College － City State Experience 04/2017 Current Audio/Visual Technician Company Name － City State Installation high-end home audio video solutions. Knowledge audio/video signal flow control systems home networks. 06/2014 03/2017 Tow Truck Driver Shop Hand Company Name － City State Specialized servicing brakes fuel systems. Ordered accurate amounts parts supplies maintain necessary inventory. Transported customers shop customer service program. Removed replaced tires, shocks, struts brakes. 10/2012 05/2014 Promoter Event Coordinator Company Name － City State Promoter Event Coordinator night club venue showcasing electronic music Resident DJ stage hand 06/2010 08/2010 Internship Company Name － City State Responsible editing mixing pre-recorded programming Understands proper broadcast etiquette basic workflow operating on-air programming Training Session Recording – Full Sail University Proficient pre-production setup sessions Responsibilities included mic placement drum kit, vocal setups, cue mixes, signal routing ​​ Music Production Arrangement – Full Sail University Exercised skills involving production music songwriting Skilled proper remix techniques ​​ Show Production – Full Sail University Acquired basic understanding show production systems stage set-up/strike, wiring speaker systems, routing audio to/from console stage Gained experience Midas Vienna Verona consoles, well SC48 Venue console Understands proper safety procedures working events equipment ​​ FSEDM – School Electronic Music Production/DJ Club Established working relationships local promoters local club owners provide outlets DJs gain live experience Expanded skills DJing​​

ARTS

GENERAL ACCOUNTANT Career Focus To obtain position allow utilize skills I acquired education work experiences continuing expand knowledge. Energetic motivated student dedicated providing top-quality patient care. I ten years administrative support service five years senior position. I work proficiently team environment demonstrate excellent interpersonal skills. I detailed multi-task oriented believe I efficiently accomplish task placed me. Licenses Basic Life Support (BLS) Certification 2013-Present Skill Highlights Skilled conducting physical assessment Post-operative care BLS certified Committed pediatric nursing Type 72 WPM Computer skills: MS Word/Excel/PowerPoint/Outlook, RIS, Health Connect, Symposium, Mainframe, Abraxas, SAP Professional Experience General Accountant April 2010 April 2011 Company Name － City State Responsibilities: Maintain general ledgers, bookkeeping, generate reports Dun Bradstreet, establish credit limits new customers, balance books end month closing. Medical Biller/Collector December 2009 April 2010 Company Name － City State Responsibilities: Post charges/payments, Maintained patient charts confidential files, transcription, prepare progress reports workers compensation cases, process liens liability cases, manage M.D.'s calendars, prepare subpoenas, answer high-volume phones, front desk check-in scheduling. Lead Clerical Services August 2000 December 2009 Company Name － City State Responsibilities: Provide administrative support senior management, present education/training new clerical staff, including cross-training multiple service areas, Maintained patient charts confidential files., prepare statistical reports senior management, transcribe diagnostic reports, prepare weekly staffing assignments, coordinate calendars meetings, involvement interviewing new-hires, organize general staff meetings provide information levels workforce, addition minute taking, prepare special handling reports, provide performance evaluations clerical staff, prepare invoices outside facilities. Prepared HIPAA JCAHO reviews, ensuring required brochures pamphlets available patients clinics. Education Training Bachelor Science Nursing 2016 California State University, Northridge － City State USA Attendance: 2014-Current 3.56 GPA Associate Science Nursing 2015 College Canyons － City State USA GPA: GPA: 3.77 Registered Nursing Attendance: July, 2008-Current GPA: 3.68 Functional Experience Completed 320 hours clinical work Recorded patients' medical history, vital statistics test results medical records. Monitored post-op vitals, fluids, reviewed post-op orders orient patients unit. Assisted patients healing recovery surgery. Provided education patients detox withdrawal, medications, addiction, recovery, coping skills community resources. Provided necessary health education training patients. Provided behavioral/emotional support supervision dementia, Alzheimer's, schizophrenia suicidal ideation. Assisted patients multiple chronic diagnoses including COPD asthma.Evaluated patient care needs, prioritized treatment maintained patient flow. Tested glucose administered injections. Monitored patient's respiration activity, blood pressure blood glucose levels response medical administration. Assisted patients bathing, dressing, daily hygiene care grooming. Patient Advocacy Explained treatment procedures, medication risks, special diets physician instructions patients. Skills Healthcare: Sound, ethical independent decision-making ability consistent medical protocols, Patient advocacy, Post-operative care, Medical-Surgical experience, Mental Health experience, Operating room experience, patient education, Glucose monitoring, Strong assessment skills People skills Great bedside manner, Enthusiastic people person, Advanced problem-solving, Great organizational skills Clerical: Administrative support, Balance, Bookkeeping, Clerical, Closing, credit, Customer Service, Dun, Senior management, Imaging, Mainframe, Medical Billing, Medical Transcription, Minute taking, Excel, Outlook, PowerPoint, 2000, MS Word, Nursing, progress, RIS, SAP, Scheduling, Staffing, Supervisor, Symposium, Phones, Transcription, Type 72wpm

ACCOUNTANT

CONSTRUCTION PROJECT MANAGER Professional Summary I sports person heart Civil engineer profession. I currently pursuing Master's Civil Engineering Auburn University. I seasoned construction professional exceptional leadership project management skills. Competent team, budget schedule oversight. Able develop scopes, check field activities update clients making perfect candidate project management. I hold sports close heart make sure practice daily life. I national level tennis champion college days also Registered tennis coach. I aspire run successful construction management firm future. Skills Project scheduling Estimating Budget planning Value engineering Contract coordination OSHA safety requirements Work History Construction Project Manager 01/2016 04/2017 Company Name – City State Managed submittals processing Requests Information general contractor, owner owner's consultants Mitigated risk, coordinating plans specifications ensure compliance permitting regulatory agencies Analyzed trade material proposals negotiated contracts Monitored construction operations $2 Million dollar plus Housing Project Monitored, coached supervised team 25 employees 2017 Maintained zero site accidents lost work days 1.5 years Site Supervisor 01/2015 12/2015 Company Name – City State Maintained Pile Driving heavy equipment, tools machinery good working order efficiently completing Pile Driving Operations Initiated onsite safety program properly trained team members, decreasing injuries 95% Sourced suppliers purchased necessary materials work Analyzed project blueprints specifications identify exact number worker's needed complete job Delegated assignments based site plans, project needs knowledge individual team members Education Master Science Civil Engineering 11/2019 Auburn University City State Coursework Construction Law, Project Management Cost Estimation Member University Tennis Club Bachelor Science Civil Engineering 05/2017 L.J. Institute Technology City Elected Captain Tennis Team Member College Quiz Club Thesis: Energy Generation Floating City Hobbies National level Lawn Tennis Champion Registered Adult development tennis coach Professional Tennis Registry Avid Reader Additional Information Authorized work employer U.S.A. PROJECT WORK Event Center design SIFAT,Alabama Rock Dirt clearing plan, Long term erosion control plan, Landscape plan, 3D Model along site layout detail estimate Auburn University Facilities management Designed web based platform integration Project initiation form(PIF), Helped design material share AU Colleges stake holders Atchafalaya Basin flood protection Project,Louisiana Carried risk assessment contractor perspective,Haul routes access routes design, Sequence construction activity Presented model variation prices Rip Rap across Alabama Alabama department transportation Analysed historical bid data projects awarded 2006 2016,3500 Projects, After exploratory data analysis presented algorithm directly link Rip-rap price gasoline index state Studied pavement condition city Los Gatos, California Analysed present condition using Streetsaver software Presented action plan city well fund utilization formula Weagle construction Presented 100 day plan restoration safety culture company Technical Proficiency Auto-CAD, REVIT Architecture, Navisworks, RS Means, Streetsaver, Bluebeam, WinTR55, Kenslabs,BIM 360, MS Project, MS Office Skills Project scheduling Estimating Budget planning Value engineering Contract coordination OSHA safety requirements Work History Construction Project Manager 01/2016 04/2017 Company Name – City State Managed submittals processing Requests Information general contractor, owner owner's consultants Mitigated risk, coordinating plans specifications ensure compliance permitting regulatory agencies Analyzed trade material proposals negotiated contracts Monitored construction operations $2 Million dollar plus Housing Project Monitored, coached supervised team 25 employees 2017 Maintained zero site accidents lost work days 1.5 years Site Supervisor 01/2015 12/2015 Company Name – City State Maintained Pile Driving heavy equipment, tools machinery good working order efficiently completing Pile Driving Operations Initiated onsite safety program properly trained team members, decreasing injuries 95% Sourced suppliers purchased necessary materials work Analyzed project blueprints specifications identify exact number worker's needed complete job Delegated assignments based site plans, project needs knowledge individual team members

CONSTRUCTION

SECRETARY FINANCE DIVISION Summary An energetic, skillful dedicated Administrative Assistant offering versatile office management, planning detailed skills. Able provide extensive experience administrative support, organization, time management confidentiality executive-level staff daily operations functions. Ambitious goal-oriented individual looking obtain position successful company offers opportunities professional growth. Highlights Customer service oriented Microsoft Office proficient Detail-oriented Professional phone etiquette Social media knowledge Flexible team player Type 80 wpm Time management Appointment meeting planning Works well pressure Manage work flow office Professional, self-starter Articulate Excellent interpersonal skills Creative Strong communicator Accounting, invoice processing experience Payroll Knowledge proper grammar Accomplishments Additional training seminars increase knowledge CERT trained certified EOC backup public information office Disaster Preparedness Academy attendee Creation various tools increase effective communication efficiency (a couple versions desk diaries, emergency go kits, marketing weekly) Experience 08/2014 Current Company Name － City State Secretary Finance Division Began job-sharing Finance Communications Marketing divisions August 2014. Duties within Finance division include, limited to: manage records retention department professionally respond daily phone calls filing, organizing edit proofread documents marketing collateral creating various types documents letters, memorandums, invoices, vouchers, etc create manage committee meeting agendas (Finance Investment Advisory Committees) using AgendaQuick handle manage Massage Establishment permits Brea. create Desk Diary Influential Communicator's list assist Finance Manager Lease Revenue Water Bonds, Recognized Obligation Payments Schedule (ROPS), deadline oriented projects provide support divisions Purchasing, Information Technology Human Resources maintaining privacy supervise Volunteen annually 08/2014 Current Company Name － City State Secretary Communications Marketing Division Maintain job duties beginning career Communications Marketing division, half amount time include, limited to: tracking jobs department filing, organizing editing proofing documents marketing collateral open, read, write answers routine letters prepare distribute payroll staff oversee inventory office supply purchases manage supervisor's calendar coordinate team meetings. create design PowerPoint presentations special meetings top-level executives. provide various reports request regularly correspond clients well co-workers community outreach. Gathered analyzed data community needs interests. coordinate employee luncheons, celebrations special annual events maintained up-to-date accurate program files records. develop send 'Marketing Weekly' via email effort keep division informed comings goings press releases social media 02/2007 08/2014 Company Name － City State Secretary Communications Marketing Division manage work flow office work city council executives various events including city council meetings professionally respond multiple daily phone calls regarding wide range subjects revised Desk Diary press releases, flyers, etc social media create presentations meetings City Plaque Inventory created C&M Weekly concept efficiency maintain Influential Communicator's list company credit cards create Emergency go kits community outreach maintain equipment inventory Department Coordinator, Weight Room Rehabilitation, Employee ACCOMPLISHMENTS Formally recognized Brea City Mayor playing instrumental role succession term. Asked serve City Brea's Safety Committee work together providing safe work environment employees. Education 2017 Grand Canyon University － City State USA Master Science Psychology Mental Health Well Being 2016 Grand Canyon University － City State US Bachelor Science Education Educational Studies 1992 Cypress Community College － City State 90630 Associate Science General Education GED Skills Extensive customer service Ability manage work flow office Microsoft Office proficient Edit proofread department documents marketing collateral Works well independently Filing, organizing Letters, documents, invoices, press releases, spreadsheets Meeting planning Create power point presentations executives Effective communicator, self-starter Purchasing Team player Time management

FINANCE

NIGHT SERVICE REPRESENTATIVE Summary Personable, responsible professional 3 years retail customer service dedicated maintaining customer satisfaction contribute company success. Results-driven proven ability establish rapport clients. Looking advance skills customer service, sales marketing, human relations, gain business experience opportunities. Personal skills qualities include punctuality, taking initiative, joyful positive attitude, commendable finances. Skills billings, first aid, take messages Languages Fluent English Spanish Experience Night Service Representative 08/2017 09/2017 Company Name City State Responsible member check in/customer service. Handled member service issues lost found items, new membership cards, change of. address, EFT setup change, questions regarding billings payments. Answered incoming inquiries obtained appropriate information. direct/transfer calls take messages. Kept front desk area lobby clean, clutter free, organized. Did inventory front desk supplies. including first aid kits, reported Operations Manager supplies low. Account Manager 03/2016 10/2016 Company Name City State Obtained client information answering telephone calls, interviewing clients, verifying information. Determined eligibility comparing client information requirements. Established policies entering client information confirming pricing. Informed clients explaining procedures, answering questions, providing information. Maintained communication equipment reporting problems. Maintained improved quality results adhering standards guidelines recommending improved procedures. Updated job knowledge studying new product descriptions participating educational opportunities. Sales Counselor 01/2014 08/2017 Company Name City State Generated leads outside in-club marketing. Called prospective leads schedule guest workouts appointments tours. Performed tours prospects built value resulted memberships. Assisted maintenance facility equipment. Cleansed upheld appliances. Friendly timely interaction guests team members, suggestive selling, answering questions. Handled member service issues lost found items, new membership cards, change address, EFT setup change, questions regarding billings payments. Answered incoming inquiries obtained appropriate information direct/transfer calls take messages. Education Training Graduate 2014 Western High School City State Tallahassee Community College City State

FITNESS

AGRICULTURE ADVISOR AND LANGUAGE OFFICER Professional Summary I successfully completed 4-years course Agriculture Nangarhar Agriculture Faculty 2002 studied English computer software program 15 months, Oxford English Computer Center Jalalabad City. I worked Agriculture Advisor Language officer provincial Reconstruction Team U.S.A Afghanistan/ Agriculture development team U.S.A For Afghanistan (PRT/ADT) office part work mandate gained: Familiarity good relationship local authorities, Members, provincial Assembly directorates line Ministries. Participated different meetings i.e. (Provincial Development Council, Private sector development, Technical working Group) meetings held Provincial level improve life standards community bring prosperity implementation developmental programs. Filed visit, Collection Agriculture data, Monitoring Agriculture Projects. In addition, I valuable experience working Agriculture Coordinator gave opportunity part Management body to: Establish adequate support community level project policies activities ensure community participation levels. Traveled different districts provinces country. Identify weaknesses problems implementation process propose appropriate solutions avoid conflicts (Social, Political, Cultural). Attended 3 months training Agriculture New technology U.S Kansas State. Furthermore, I participated several trainings Seminars inside outside country including projects planning Cycle, Projects implementation, Logical framework Analysis. Conducted numerous capacity building training workshops various subjects Nangarhar Agriculture University Students including, Business Development, Marketing, Field hands trainings, Communication skill, many Food safety sanitation related issues delivered many constructive Presentations different Occasions. Since I good knowledge society valuable experience work different managerial levels national international organizations, working Community Development, Capacity building, Agriculture, Marketing business, I believe I qualified mentioned Position. Core Qualifications Microsoft package (Word, Excel, power point) Installation, internet related tasks, English/ Pashto/Dari typing. Experience Jan 2016 Jan 2016 work Language officer IPCB-S international police coordination board Kabul Afghanistan. Responsibilities: Performing translations English Pashto/Dari various documents (Presentations, letter, reports, minutes, etc). Simultaneous translations IPCB-S meetings. Undertaking tasks required Head IPCB-S. Agriculture Advisor Language Officer Jan 2016 Jan 2016 Laghman PRT/ADT. Responsibilities: Establish maintain strong coordination good communication channels governmental well non- government organizations, working growth private sector Afghanistan. Worked strategic planning DAIL Office. Assist DAIL (Department irrigation, Agriculture, livestock) staff annual planning. Attend represent PRT/ADT relevant meetings workshops organization provincial level. Preparing Module need assessment based. Arrangement Training plan Materials Nangarhar university Agriculture students. Assist guide DAIL research department needs assessments. Assist DAIL research department assessing needs staff short, medium long term trainings. Cooperate closely DIAL (Department irrigation, Agriculture, livestock) office staff technical managerial affairs. Train Nangarhar university Agriculture faculty students, practically field. Train women affair department staff poor family regarding home gardening kitchen gardening. Translate Agriculture guidelines project technical formats local languages required. Prepared training materials DAIL staff farmers. Provincial Manager Jan 2013 Jan 2016 work BRAC Education Program Afghanistan Responsibilities: Prepare implement plan concerned areas implement concerned project activities according approved annual work plan. Supervise staff schooling activities concerned areas according plan. Take special steps development female staff. Build positive competitive mindset staff. Overall responsible preparing submitting kinds reports central office communicate coordinate related provincial level offices. Take necessary steps enhancing capacity staff order administer project activities effectively. plant protection Manager Jan 2002 Jan 2004 Company Name Provided improved seed farmers. Worked farmers field control plant disease. Gave refresh courses plant disease farmers. Record plant diseases reports, districts. Managed state Agriculture properties, cultivation. Education B.Sc. (Hons) degree Agriculture 2002 Nangarhar University Agriculture 1997 Baccalaureate Nangarhar High School Afghanistan Accomplishments Driving small vehicles Courses: Attended training Agriculture New technology, U.S.A Kansas state. Studied Advance two Oxford English language center, Jalalabad Teacher training program Oxford English language center, Jalalabad Conversation class Oxford English language center, Jalalabad Travels visits: To Kansas state America, member official delegation participate workshop improvement Agriculture delivered presentation Afghanistan Agriculture, October 2010. I received Recommendations, appreciation letters different government non-governments organizations good performance. Personal Information I submit C.V kind Consideration hope hear interview. Best regards, Languages Fluency Pashto, Dari, English, ordo Skills competitive, English, government, irrigation, managerial, Materials, meetings, Excel, Office, power point, Word, police, Presentations, research, strategic planning, training materials, translations, typing, workshops Additional Information I submit C.V kind Consideration hope hear interview. Best regards, Fayaz Ahmad Sardar Personal information: Married status: Married U.S.A Green Card Holder

AGRICULTURE

DIRECTOR OF PROGRAMMING ARTS Professional Profile Tech-savvy Performing Arts Director well-versed aspects event management inception completion. Excels marketing talent programming, well process rethinking improvement. Qualifications Productivity improvement Detail-oriented Superb time management skills Process improvement Multi-unit operations management Natural leader Unsurpassed work ethic Results-oriented Relevant Experience In time Director Programming Arts DSU, I drastically improved bottom line shows Cox Performing Arts Center Tanner Amphitheater simultaneously created funded permanent improvements endowments. The Trailblazer Summer Concert Series Tanner went consistently losing money net profit 2015 2016. By changing way tickets marketed, I able generate 30% increase season ticket memberships Celebrity Concert Series one year. I also created scholarship program College Arts students DSU financially supported twelve students 2016. I sought obtained donations community order completely renovate Cox Center's Green room made permanent improvements aesthetics stage Tanner Amphitheater including adding shade performing area well new lighting sound equipment. All completed without receiving additional funding University. Experience 03/2014 Current Director Programming Arts Company Name － City State As Director Programming Arts Dixie State University, I responsible cultural arts activities multiple venues. The Cox Performing Arts Center (1200 seats) home Celebrity Concert Series (CCS) premier performing arts series area since 1958. I responsible management CCS duties include overseeing programming, marketing, hospitality, financial accounts, administration, fulfillment. I also responsible interacting guiding CCS Board Directors comprised community leaders performing arts enthusiasts. The CCS plays host wide variety entertainment genres. Our current season includes Manhattan Transfer Take 6, Utah Symphony, The Drifters, GENTRI, Canadian Brass name few. I also responsible, summer months, facets programming management Tanner Amphitheater (1600 seats) Springdale, Utah entrance Zion National Park. Before I came DSU, outdoor theater used handful local artists playing weekend shows bare stage. I completely rethought venue adding visual design elements, incorporating concessions catering, seeking obtaining permits serve alcohol, structuring programming around two series formats. The first series comprised festival-style events performance date focused specific genre music marketed standalone event multiple artists hired show. The results miraculous turned poorly attended series important, well-attended festival supported community tourists staying Springdale part vacation Zion National Park. The second series original show called, "Sanctuary: The Story Zion" written correspond centennial celebration National Parks. I co-created, produced, directed show well assembled hired performance tech team. This show based feedback received area business owners asked kind entertainment would best supported tourists come area. Sanctuary tells story Zion National Park though storytelling, music, unique usage video projection share testimonials many prominent Zion Park officials well world-class artists climbers call Zion home. 01/2010 Current Board Directors Member Company Name － City State SUSWA continues creative force Southern Utah area providing platform active group like-minded individuals interested art songwriting performance. SUSWA plans implements various clinics membership throughout year. As well, create manage multiple concert series year St George, Utah. 01/1994 03/2015 Operations Manager Company Name － City State As Operations Manager/Owner Spiral Studios, I responsible daily management busy commercial recording studio. From serving area musicians state-of-the-art studio, creating production music featured networks Discovery, Disney, A&E, many others, I managed activities along talented staff creative minded engineers musicians. Spiral Studios also involved many festival-style shows hiring managing artists providing A/V equipment. In time Spiral Studios, I able create many industry relationships entertainers management. These relationships allowed deep understanding performing arts perspective entertainer well director. This knowledge informs decisions gives unique perspective role Director Programming. I continue Spiral Studios turned day-to-day operations studio manager staff creative engineers. 01/1994 Current Musician Company Name － State As touring/performing musician, I opportunity travel world. This musical ability backbone career I transitioned performing audio engineering managing performing arts facilities concert series. This experience allows unique position deep understanding multiple sides industry. As I communicate touring musicians, I intimate knowledge challenges face. I completely understand technical demands needs events I manage. Lastly, I firm grasp marketing management, central 25 year career. Education 1994 Bachelor Science Psychology Brigham Young University － City State United States Minor Business emphasis Marketing. Affiliations SUSWA (Southern Utah Songwriters Association) Board Directors Celebrity Concert Series Board Directors, Chairman Warner Chappell Staff Songwriter Scorekeepers Songwriter Amphibious Zoo Songwriter Skills Sales Software: Showare Audio/Video Software: Pro Tools, Qlab, Adobe Premiere Desktop Publishing Software: Photoshop, Illustrator, Indesign, Wordpress Microsoft Office Suite

ARTS

SITE ENGINEERING Career Overview 10+ years total information technology experience locally internationally major information Technology energy companies. Experience report non-conforming parts, materials drawings supervisor. With assembly mechanical experience, resolve assembly problems, troubleshoot malfunctions defects final assembly. Report problems supervisor obtain assistance. Build defect-free servers unit sub-assembly. Complete required in-process inspection, repair defects found. Complete final inspection documentation test equipment insure highest quality delivery end user. Follow procedures processes provided engineering accordance assembly unit. Document quality information required support quality process. Experience identify defects found documented corrected prior delivery unit. Experience Build Quality products without exception. Experience daily/weekly production schedule determined scheduler. Deep ability improvise needed. Profound ability work basic math algebra. Proven ability define problems collects data, establish facts, draw valid conclusions. Excellent attention detail uncommon ability complete essential duties responsibilities efficient timely manner. Great positive attitude management co-workers remarkable ability work stress. Effective communication interpersonal skills strong ability work independently co- workers management directed. Orderly, flexible, cooperative immense ability follow instructions. Profound ability comply required working hours time dependable. TECHNICAL SKILLS Manufacturing Quality, Controls Instrumentation, Equipment Maintenance, Manufacturing Experience, Mechanical Inspection Tools, Problem Solving, Judgment, Job Knowledge, Microsoft Office (Word, Excel, Outlook, Power Point), Inventory Control, Data Entry, Assembler Hard worker team key player. Like work challenge. High ability training Mass Storage methods. High leader ship skills. Ability work team environment. Ability fix complex issues (HDD, Cages, Nodes). Ability build UPG 3PAR Racks. Ability work overtime weekends holidays. Build different unites (MS.3PAR.SUPERDOM). Ability develop skills. Ability coordinate test build team. Qualifications HP ProLiant Blade Servers (BL): BL 460, BL 465c, BL 490c HP ProLiant Tower Servers (ML): ML 310 G5, ML 330 G6, ML 350 G6, ML 370 G6 HP ProLiant Rack Servers (DL): DL 120G6, DL 160G6, DL 165 G7, DL 180/185 G6 3PAR Rack Servers Assembly: F200, F400, Storage Systems, T400, T800 Configuration Base, V400, V800 Configuration, EOS 7400/7200. Drive Type: 300 IT Customer Service Technical support Expert Excel Access 10 Years HP Servers repair Expert 5 Years HP Servers Test Expert 1 Years Rack build assembly Expert 5 Years Data Entry/Records Management Expert 5 Years Mass storage units Expert 5 Years MS Word Technical Skills Skills Experience Total Years Last Used TECHNICAL TEST AND WIP AUDITOR TECHNICAL 10 3 Work Experience January 2011 Current Company Name － City State GB 15K Fiber Channel, 600 GB 15K Fiber Channel, 1TB 3G 7.2 LFF SATA Assembly upgrade 3PAR orders regarding customer configuration (T, F V Class). Assembly power cables 3PAR Racks. Assembly nodes (power supply, Fans, cables, FCALS, GBIC, Fiber Cable). 3PAR/EOS WIP Audit: Conducted material inspections accordance specifications required materials. Reduce 3PAR/EOS operator error 77% 9%. Help design EOS SAS cable label point point diagram. Provide SAS cable connection build station 3. Working method team update develop standard work station. Prepared inspection quality test plans ensure technical specifications followed. Organized inspection procedures quality production standards. Coordinated quality systems checked evaluated performance based standard ratings. Monitored production performance employees submitted supervisor weekly performance reports. Monitored manufactured product ensured corresponds engineering documents specifications. October 2009 August 2011 Company Name － City State Assembly process includes fitting, mounting, alignment, adjusting, operational testing, repairs, in-depth troubleshooting diagnosing, training personnel. Also hand-assemble detonating devices explosive products, operate program semi-automated manufacturing presses automated powder weighing machines, maintain issue safety equipment. Perform diversified assembly operations assemble intricate large apparatus, machines, equipment close tolerances inspection requirements. Read interpret drawings insure proper assembly functionality assemblies. Perform skilled fitting parts, sub-assemblies related mechanical units. Work complicated assembly drawings specifications. Site Engineering August 2003 October 2005 Company Name － City Experience crimp, stake, screw, bolt, rivet, weld, cement, press fits, similar operations Read instructions follow production drawings Install finished assemblies subassemblies cases/cabinets Adjust/trim materials components Develop layout, parts fabrication assembly, install complete checkout operations required construction electrical electronic assemblies systems purpose creating proving engineering design. Work sketches, schematics and/or logic diagrams, fabricate assemble chassis, panels. Education Training Bachelor Science 2002 Military College － City State iraq Bachelor Military science engineering Skills 3G 7.2, Assembly, book, c, cables, Cable, cabling, Customer Service, Data Entry, HP, HP Servers, IBM, layout, logic, materials, Mechanical, Access, Excel, MS Word, monitors, MSN, network, personnel, power supply, press, ProLiant, quality, Read, repairs, safety, SAS, schematics, Servers, supervisor, switches, Systems Integration, Technical support, test equipment, troubleshooting, Type, upgrade

ENGINEERING

EA INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV) Summary Drupal developer five years experience site building, frontend backend development. Skills theming, well. Driven provide excellent service high-quality coding create secure functional sites clients. Expert Drupal date latest developments versions. Managed several projects NYSED Redesign Project using Drupal 7 Drupal 8, including full Drupal deployment services. Earned respect trust NYSED ITS Program Office Managements. Core Qualifications • Superior proficiency high-level Drupal 7 Drupal 8 Development • Excellent proficiency using Drupal Ajax jQuery web development • Exceptional knowledge Drupal prior versions upgrades • Extensive expertise versioning management systems • Strong ability manage multiple concurrent projects • High problem solving analytical skills Technical Skills Programming Scripting Languages: C++, Java, JavaScript, PHP, Python, AJAX Data-Oriented Languages Databases: SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC Markup Stylesheet Languages: HTML, HTML5, XHTML, CSS, CSS3 Methodologies: UML, Design Patterns IDE: Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio Framework Middleware: Drupal, Apache Struts, Apache, Tomcat Software Applications: MS Office, Oracle Database Server Operating Systems: Windows, OS X, UNIX Automated Testing Tools: Selenium, Behat Experience Information Technology Specialist III (Drupal Dev) Company Name City State 08/2015 Current • Lead Drupal Developer NYSED.GOV redesign project. • Completely re-architecting NYSED.GOV's website content strategy. • Migrating data, building configuring new site, creating custom Responsive Drupal theme. • Streamlining authoring experience content creators auditors. • Designing, coding, architecting testing various themes, modules processes extend Drupal meet Department needs. • Developing NYSED's Drupal-based websites using HTML5 CSS3. • Supervising H-BITS Consultant providing guidance according project plan. • Analyzing client request develop, test, deploy functional software requirements. • Providing support assistance webmasters publish update content NYSED's websites. • Coordinating activities ITS infrastructure support units related configuration NYSED's websites, well establishing maintaining file access rights. • Executing tasks associated generating website analytics. • Managing installation ongoing support search technologies used NYSED websites. • Providing expert guidance NYSED program offices webmasters related website accessibility standards compliance. • Maintaining NYSED's existing websites using Dreamweaver Contribute software. • Managing unit absence unit supervisor. • Providing weekly status reports, statistics recommendation upper management needed. • Communicating clearly verbally writing management customers. • Documenting Drupal architecture solutions. Information Technology Specialist II Company Name City State 09/2013 08/2015 • Developed maintained IT (systems) written LINC, COBOL, Java, Struts, PL/SQL, XML. • Analyzed developed complex business intelligence reports meet needs internal external stakeholders. • Collaborated program office members identify business process requirements. • Worked member application development team build IT solutions address program office needs. • Developed executed test plans, troubleshoot debug system application code. • Assured systems procedures appropriately documented, meeting department standards, following generally accepted IT practices. Intern Application Developer Company Name City State 01/2013 06/2013 • Maintained support system provide services clients. • Developed program logic new applications, analyzed modified logic existing applications • Provided technical solutions applications issues. • Developed software system testing validation procedures, programming documentation. • Tested EDI application systems; performed Data validation executing complex SQL queries. Intern iOS Developer Company Name City State 08/2012 12/2012 • Designed built applications iOS platform. • Ensured performance, quality, responsiveness applications. • Collaborated team define, design, ship new features. • Identified corrected bottlenecks fixed bugs; maintained code quality, organization, atomization. Assistant Store Supervisor Company Name City State 02/2010 09/2013 Supervisor Footwear Department Company Name City State 02/2008 12/2009 PROFESSIONAL DEVELOPMENT City College New York City University New York, The City State United States 2013 Bachelor Science Computer Science VOLUNTEER EXPERIENCE Employees Association 05/2016 – Present IT Chair IT Committee Board • Create maintain website along committee members. • Train educate latest technology tools fellow team members. • Organize weekly meetings engage different task-oriented activities. • Encourage board members collaborate share expertise.

INFORMATION-TECHNOLOGY

ADVOCATE Professional Summary Conscientious attorney experience government relations, educational law advocacy families special needs children, two years practice health law public policy military families, two years federal government experience human rights foreign affairs U.S. Department State Core Qualifications KEY QUALIFICATIONS Member Maryland Bar Statutory Public Policy Foreign Affairs Human Rights Law Diplomacy Government Relations Special Education Law Health Law Statutory Procedure Multi-task management Experience Advocate 01/2011 01/2013 Company Name － City State Represented needs military families policy makers national organizations regarding legislation programs military special needs dependent children Assisted families navigating military health care insurance, Strategized parents concerning individual education plans, 504 documents educational behavioral plans Led first Military Family Leadership Institute training Fort Meade aught parent seminars effective communication advocacy Trained professionals statewide concerning military culture customs Represented Maryland Coalition Maryland Military Child State Education Committee Board, DC area Inter-service Family Action Board, The Kimbrough Military Treatment Patient Family Action Council National Military Officer Association America Spouse Advisory Panel United States Foreign Service Officer 01/2003 01/2005 Company Name － City State Student Department State, Foreign Service Institute Studied German language culture Studied Europe German/American Relations American/ EU relations Presented depth study German Contemporary Issues Learned European history culture include Western Europe, Eastern Europe Balkans F oreign Affairs Officer, Department State, International Religious Freedom Office In charge monitoring religious freedom Africa Edited added Annual Congressional Religious Freedom Report concerning religious intolerance Western Sub-Saharan Africa Met International Non-Governmental Organizations regarding religious freedom atrocities religious minorities Coordinated U.S. embassies investigate religious persecution Africa, worked partnership State Department bureaus country desk officers ensure religious freedom Africans Staff Assistant Department State, Political/ Military Bureau Worked directly Secretary State's Executive Staff regarding documents Political/Military Bureau Reported directly Office Assistant Secretary Provided technical guidance deadlines bureau ten office directors 300 people Set bureau priorities project manager projects tasked bureau Secretary State, Deputy Secretary, National Security Council Undersecretary Ensured timeliness accuracy classified documents sensitive communications, made certain documents properly classified Managed bureau contributions overseas briefing books Vice President, Secretary State Deputy Secretary State, Liaison Legislative Affairs Bureau bureau's responses Congressional inquiries Worked directly Secretary State's Executive Staff regarding documents Political/Military Bureau Supervised nine interns, trained incoming staff assistants managed scheduling intern hours Volunteer Public Advocate/Attorney, Exceptional Family Member Services 01/1997 01/2002 Company Name － City State Provided legal representation families special needs children regarding education services Negotiated Individual Education Plans 504 documents Interpreted applied federal statutory requirements administrative regulations clients school administrative hearings Drafted appropriate goals education plans Education Juris Doctor Georgia State University － City State US Georgia State University (GSU) College Law, Jurist Doctor, Atlanta, GA International law arbitration Johannes Kepler University, School Law － City Austria Johannes Kepler University, School Law, International Arbitration, completed honors Bachelor Arts Government Communications Evangel University － City State US Professional Affiliations Maryland Bar Accomplishments Austria, honors Springfield, MO, Summa cum Laude Evangel University Alumni Social Science Regent Award Recipient Skills Training, Liaison, Federal Government, Public Policy

ADVOCATE

ACCOUNTANT Skills Timberline, MRI, YARDI, Peachtree, Peoplesoft, OneSite, QuickBooks Microsoft Word Excel Experience 07/2014 Current ACCOUNTANT Company Name － City State I experienced goal-oriented Accountant demonstrated track record preparation analysis financial reports summarize forecast financial position. Independent contributor committed superior quality, teamwork proficient internal external customer service. An Accountant experienced driving efficiency, productivity, implementation process improvements support achievement overall corporate goals objectives. Core competencies include:. Accounting Management. Cash Management FDH Velocitel provides services needed design, build, optimize, upgrade maintain broadcast wireless infrastructure. FDH Velocitel develops innovative solutions evaluating condition heavy civil structures, bridges, dams levees. 04/2010 07/2014 Accounting Manager Company Name － City State Responsible financial management functions including preparation delivery monthly/quarterly financial statements, variance analysis several cost centers. Responsible processing general accounting functions, balance sheet account reconciliation, time material AIA billing Government work, inventory, job costing. Responsible coordination annual audit government auditing. Implemented inventory system. Assisted implementation percentage completion reporting revenue. Assisted Accounting system upgrade Northwood Ravin leading multifamily development, construction property management firm serving Southeast. 05/2005 06/2009 Senior Accountant Company Name － City State Responsible property development accounting several entities includes preparation financial statements. Work closely Developers property management personnel. Responsible full accounting cycle entering budgets, editing accounts payable, managing entity cash, general ledger reconciliation reconciling bank statements. Monthly duties include sending financial packages owners required. Mortgage payments. Retail/Parking Deck management accounting. Prepare annual audit schedules work external auditors. Margaret Brown Page 2. Update Fixed Assets. Payment real estate personal property taxes. Prepare personal property tax schedules. Provide information owners. Prepare draws bank funding. Provide banks required information funding. Liaison banks. Diebold Fire Services provides comprehensive products services Virginia, North Carolina South Carolina meet company's fire, security life safety needs. 11/2004 05/2005 Finance Manager/Accountant Company Name － City State Responsible financial management functions including preparation delivery monthly/quarterly financial statements, variance analysis, financial forecasts. Oversight processing general accounting functions, including AR/AP, balance sheet account reconciliation, billing, payroll, inventory, job costing, inter-company reconciliation, monthly quarterly sales payroll tax preparation cash management. Served key leader managing accounting system conversion three different ERPs Solomon local offices. Coordinated efforts incorporating two local level acquisitions current business corporate office. Developed plan segregation duties among five different locations. Mid-City Urban, LLC Security Brokers, Dealers Flotation Companies industry annual sales $1M- $5M. 11/2001 11/2004 Assistant Controller Company Name － City State Responsible overseeing accounting procedures, internal controls (implementing, monitoring, enhancing), database management. Prepared financial reports, developed budgets, performed variance analysis accordance business plan. Supervised monthly contract billings outside financial sources. Assisted tax return preparation. Bozzuto Management Company offers apartment living management services nearly 100 properties throughout East Coast. 01/1999 01/2001 Project Accountant Company Name － City State Closed compiled monthly financial reporting packages management owners residential developments. Performed monthly account reconciliations monitored general ledger transactions. Consistently met deadlines demonstrating strong analytical problem-solving skills achieve corporate objectives. Prepared audit papers several different audit firms Deloitte Touche. Report packages included cash flow statements written explanation variance analysis. AIMCO owns operates multi-family properties numerous states nationwide. Education Training 1993 Bachelor Science Accounting Finance University South Carolina Upstate － City State Accounting Finance Skills account reconciliation, account reconciliations, accounting, Accountant, general accounting, Accounting Management, Accounting system, accounts payable, acquisitions, ABC, AIA, AP, AR, auditing, balance sheet, reconciling bank statements, billing, billings, bridges, broadcast, budgets, business plan, cash flow, Cash Management, conversion, customer service, database management, delivery, driving, editing, financial, forecast financial, financial forecasts, financial management, financial reports, financial reporting, financial statements, Fixed Assets, general ledger, Government, inventory, job costing, managing, Excel, office, Microsoft Word, payroll, Peachtree, Peoplesoft, personnel, problem-solving skills, property management, quality, QuickBooks, real estate, reporting, Retail, safety, sales, Solomon, tax, taxes, tax return preparation, tax preparation, teamwork, Timberline, upgrade, variance analysis, written

ACCOUNTANT

CORPORATE ENGINEERING SUPPORT TECHNICIAN Summary TECHNICAL SUPPORT ENGINEER Technical Support Telecom Support Networking Support Software/PC/LAN Troubleshooting Accomplished Technical Support 4 years experience troubleshooting maintaining user applications, workstations, accounts across multiple platforms (OS X, Linux, Windows, Android, iOS). Updated written user-facing IT-facing technical. *Provides outstanding customer service strong ability communicate technical concepts non-technical manner. Known patience dealing frustrated users. Highlights Installing, Configuring, Troubleshooting Windows, Linux OS X Installing, Configuring, Troubleshooting SoHo Networks Creating Updating documentation Software Installation, configuring, Troubleshooting Implementing, Configuring network End User Security Mobile device Support Printer Support CLI Knowledge VOIP, Video Chat Support Critical Thinking Root Cause Analysis Encryption File Structures Network Protocols AAA Security Model Accounts Group policy Browser Support TECHNOLOGY PROFICIENCIES Operating Systems: Windows 7-10, Ubuntu 14.04, OS X 10.8-10.11, ChromeOS, iOS9, Android Applications: MS Office 2010-2016 (Word, Excel, PowerPoint, Outlook), Google Apps (Drive, Docs, Sheets, Slides, Keep, Forms, Sites), Google Drive Sync Client, Internet Explorer, Firefox, Chrome, Safari, Edge, OpenVPN, Wireshark, Sublime Text, MSRA, Microsoft RDP, OpenSSH, Puppet, SCCM 2012 iOS-MDM Networking TCP/IP, DNS, DHCP, LAN/WAN, VPN/Remote Connectivity OpenVPN, basic Cisco iOS, Microsoft Virtual PC/Hyper-V, TeamViewer, Terminal Services, Netgear, Linksys, Firewall, Ports, experience Routing Switching (OSPF BGP VLAN STP), Strong desire learn Hardware: Dell, HP, IBM/Lenovo, Apple, Microsoft, desktop, laptops. Android Smartphones tables, wearables. iPhones iPads. Printers, Routers, Switches, Modems, Wireless Routers, Video Conferencing equipment (TV, Projectors, Microphones, Speakers) Security: Basic knowledge IPSEC SSL-VPN NAT GRE, experience Authentication Protocols (Radius TACACS), Strong desire learn more. Experience Corporate Engineering Support Technician 01/2015 Current Company Name City State Remote Support 120,000 employments. Supported A wide variety platforms including Windows, OS X, Linux (Ubuntu 14.04 LTS), ChromeOS. Installed/uninstalled, configured, troubleshot end user software (i.e. SolidWorks, CAD, MSI, exe installers, dpkg binaries, dmg binaries) system management software (SCCM Puppet). Managed user account access Active Directory Google Groups based Google's security policies. Change, reset lock user accounts. User name changes setup account/email aliases Google, Google X, Nest. Collaborate IT infrastructure teams (Linux, WinOps, SecOps, NetOps) resolve difficult issues infrastructure outages. Help Desk Support Analyst II 06/2012 08/2014 Company Name City State Provided Remote call center support 600 New York Life Insurance agents. Advised agents recommended specifications computer equipment based agent's needs. Installed New York Life software along WinMagic SecureDoc Windows encryption. Reset agent port passwords access OWA. Installed troubleshot end user software (Microsoft Office 2003-2008 including Outlook). Implemented Security Windows Firewall, Antivirus software, browser hardening. Troubleshot end user issues windows, Malware, software updates account creation. Worked New York Life software team adapt modern standard digitally download instead CD-ROM distribution via mail service software updates. Contributed revamping new employees trained streaming information needed learn functions job. Pushed New York Life standardize computer hardware Version Windows agent buying handle modern software. Using Pluralsight.com, I taught basics Help Desk Support CompTIA A+(801/802) training courses. I learned Must knowledge Network concepts troubleshooting CompTIA Network+(N005) course. Building learning basics general computer networking troubleshooting I learned concepts security CompTIA Security+(SY0-301) course. CBTNuggets.com. Certifications Using CBTNuggets.com, I continued build system administration skill CompTIA Linux+/LPIC-1 course. I built Microsoft Windows Server MCSA 410, 411, 412 course. I updated prior knowledge CompTIA Network+(N006) Security+(SY0-401). Continuing Networking I taking course Cisco's CCNA. I also moving forward security. I taking EC Council Certified Ethical Hacker(v8.0) course. To understand system management better I learning Bash scripting Python. Skills A+, Active Directory, Antivirus, Apple, Bash, Basic, BGP, CAD, call center, CCNA, CD-ROM, CLI, Cisco iOS, Cisco, com, Hardware, computer hardware, Council, Critical Thinking, Encryption, Client, Dell, DHCP, documentation, DNS, Edge, email, Firewall, Forms, Help Desk Support, HP, IBM, Insurance, Internet Explorer, LAN, laptops, Linux OS, Linux, access, Excel, mail, Microsoft Office, MS Office, Outlook, PowerPoint, Windows 7, Microsoft Windows, Windows, Word, Modems, MSI, Networking I, Network, Networking, Networks, Operating Systems, OS, OSPF, policies, Printer, Printers, Protocols, Python, Routers, Routing, scripting, Software Installation, SolidWorks, SSL, Switches, system administration, tables, TCP/IP, TV, troubleshooting I, Troubleshooting, Video, Video Conferencing, VPN, VOIP, WAN

ENGINEERING

PATIENT ADVOCATE Summary Customer service professional dedicated effective team management customer satisfaction, bringing extensive call center experience inbound, outbound blended environments. Strength training development, client relations problem solving. Exceptional customer care professional addresses inquiries resolves problems arise. Skills Customer service expert Customer-focused Strong organizational skills Skilled multi-tasked Creative problem solver Deadline-oriented Active listening skills Scheduling Quick learner Bilingual Training development aptitude Dentrix/Open Dental Training Credit card processing Experience Patient Advocate May 2015 Jun 2017 Company Name － City State Maintained accurate records patient care, condition, progress concerns. Observed documented patient status reported patient complaints case manager. Managed customer calls effectively efficiently complex, fast-paced challenging call center environment. Set patient appointments locations. Kept record conversation individual file. Meet certain appointment goals daily monthly. Answered basic questions regarding Insurance, past, future treatments. Inbound Calls Outbound Calls. Insurance Agent Dec 2014 May 2015 Company Name － City State Closed average 10 new sales per week. Calculated premiums established payment methods sales. Interviewed prospective clients learn financial needs discuss existing coverage. Processed applications, payments, corrections, endorsements cancellations. Met average 5 walk-in policyholders day address resolve complaints. Called 250 warm leads week expand client base. Promoted agency products customers person, telephone writing. Finalized sales collected necessary deposits. Collected premiums effective date coverage. Prepared necessary paperwork process insurance sales renewals. Submitted up-to-date activity production logs agency management review. Debt Collector Apr 2014 Dec 2014 Company Name － City State Strong Problem Solver Inbound/Outbound Calls regarding past due accounts major retailer, banks. Collect Daily goals meet certain amount money. High Call Volume Set payment plans automated system Effectively managed high-volume inbound outbound customer calls. Answered constant flow customer calls 20 calls queue per minute. Aug 2013 Mar 2014 Company Name － City State Assessed need for, ordered, obtained interpreted appropriate lab tests. Recorded patients' medical history, vital statistics test results medical records. Delivered high-quality compassionate treatment indigent low-income patient community. Directed patients prescribed range motion exercises use braces artificial limbs. Scheduled accompanied clients medical appointments. Provided transportation, assistance companionship clients. Cleaned organized patients' living quarters. Assisted patient transfer ambulation. Positioned residents comfort prevent skin pressure problems. Education Training High School Diploma 2013 Winfree Academy Charter School － State CNA Certificate 2012 City State Skills agency, basic, call center, case manager, CNA, Creative problem solver, Credit, client, clients, Customer service, fast, financial, Insurance, insurance sales, listening, money, Strong organizational skills, patient care, Problem Solver, progress, quality, Quick learner, range motion, sales, Scheduling, statistics, telephone, Training development, transportation

ADVOCATE

PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Profile Skilled awarded Personal Business Banker whose talents shine competitive, innovative creative environment. Track record exceeding sales goals, improving client retention growing customer base. Team player truly believes providing clients utmost client experience. Has contagious energy surrounds environment works in. E xperienced high-volume, multi-unit, retail business operations. Desires high-level position professional corporate environment. Core Accomplishments Top Personal Banker Business Advocate District Received The Star Credit Award Received The National Achiever Banker Award Received numerous awards exceeding sales goals customers satisfactions. Received Most Balanced Performer Award. Received Employee Year Award. Received several Employee Month Awards. Received Sales Winner Awards An MVP Award Winner A Productivity Award Winner Received Community Top Personal Banker Award Received numerous letters appreciation recognition numbers highly satisfied customers Ranked among top Telephone Bankers Customer Service Representatives Nation Received Highest Quality Score Award Telephone Banker. Professional Experience PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Dec 2013 Company Name － City State Consistently top performing Personal Banker Business Advocate district. Received Star Credit Award. Recognized achieving highest number partner referrals includes mortgages, merchant services, payroll services insurance products. Frequent recipient customers recognition providing exceptional customer service experience. Relationship Banker, Small Business Specialist, Investment Representative Nov 2009 Aug 2013 Company Name － City State Played vital role customer banking experience. Built relationships customers providing products services meet needs. Acquired, retained, deepened managed relationships customers. Generated growth balances sales, marketing, promotion referral products services. Delivered outstanding customer experience helped Branch meet sales objectives contributed success firm. Managed, maintained developed assigned portfolio customers. Profiled customers. Uncovered high potential high balanced customers. Uncovered customer's financial needs provided product service recommendations. Developed cultivated existing customer relationships. Called existing prospect customers. Partnered specialists (such Loan Officers, Business Bankers, Financial Advisors), ensure customers get access experts help specialized financial needs. Responsible opening Consumer Business accounts, Loan applications, crossed-sells bank products services, resolved customer service issues. Participated occasionally facilitated daily branch team meetings. Assisted coaching training new bankers, tellers branch professionals. Participated special projects, sales campaigns assignments requested. Identified resolved complex client service opportunities. Received National Achiever Banker Award, Employee Month Award, Consistently exceeded monthly sales goals, Received recognition one Top Bankers Arizona Market, District, Community. Recognized consistently providing customers utmost customer experience deepening sustaining customers banking relationship. Was licensed Investment- Series 6, 63 Insurance. Trained Small Business Specialist. Personal banker. Jun 2009 Oct 2009 Company Name － City State Engaged sales service activities traditional branch setting. Opened consumer Business accounts, Loan applications, crossed-sells bank products services, resolved customer service issues. Referred customers areas U.S. Bank appropriate. Converted service opportunities sales events. Acquired, retained, deepened managed relationships customers. Responsible generating growth balances sale, marketing, promotion referral products services. Provided banking sales solutions deposit, loan investment products. Acquired new clients developed current book business. Supported branch achieving sales goals. Provided sales service assistance customers. Developed maintained broad knowledge products services appropriately support client needs. Ensured compliance operational, security audit procedures policies. Participated special projects, sales campaigns assignments requested. Trained Business Banker participated extensive loan processing role. Telephone Banker/ Customer Service Representative Oct 2007 Jun 2009 Company Name － City State Answered inbound calls pertaining customers questions concerns regarding accounts. Serviced customers existing accounts. Recommended new products services. Overcame customers banking concerns include escalated issues recommending solutions providing utmost client experience. Achieved aggressive sales goals measured daily basis. Maintained well balanced performancein field Sales Customer Satisfactions. Referred customers specialists necessary. Assisted supervisors managers retaining new existing employees. Served mentor shadower telephone bankers customer service representatives. Assisted supervisors coaching bankers customer service representatives. Provided shared best practices fellow employees. Education Bachelor's Degree Social Work St. Bridget's College － City Philippines Passed Licensing exam Social Work Skills Leadership Marketing Motivation Multi-unit Operation Management Negotiation Skills New Business Development Operations Start-Up Organizational Restructure Change Outsourcing Performance Analysis Problem Resolution Project Management Project Planning Public Relations Sales, Sales Analysis Service Quality Improvement, Staff Development Staff Motivation, Staff Training Change Implementation Communication Skills Community Outreach Cross-Cultural Communications Customer Relations Departmental Operations Management Diverse Market/Industry Knowledge Event Management Promotion Expense Control Fast Learner Hard-worker Interpersonal Skills Staff-Retention Programs Start-Ups Acquisitions Team Building Team Leadership Team Player

ADVOCATE

PROGRAM SUPPORT ASSISTANT Experience June 2012 January 2015 Company Name City State Program Support Assistant Accounting Tech- responsible claims matching, adjustments, refunds complete account audits veteran's accounts. Produced voucher refunds, processed returned First Party checks. Prepared public vouchers processing, refund reviews, pre-payments, claims- matching reports, audit requests Veterans VA entities. Provided assistance Debt Management, Internal Revenue Treasury Offset Programs. Collected, analyzed prepared data processing provided clerical technical support CPAC operations. This includes determination insurance payments applied veteran's co-pay reviewing patient account information. A determination made amount credit given offset veteran's account properly annotated electronic comments. Reviewed First Party debt directly related Debt Management Program Treasury Offset Program prior actual impact payment offsets. Determined appropriate Fund Resource Code refund process. Ensured pertinent information gathered input automated systems, timely accurate manner. Collected, compiled, and/or tracked data preparation statistical, financial and/or administrative reports ad-hoc recurring basis. Prepared written documents correspondence memorandums. August 2008 January 2012 Company Name City State Agriculture Teacher Served high school agriculture teacher, FFA Advisor, facility manager, counselor, mentor performed assigned duties required. Prepared course material curriculum multiple educational levels diverse audience. Created lesson plans ensured efficient delivery course material often modified adapted needed diverse audience. Maintained classroom hardware, software supplies insure optimum performance educational environment. Fostered maintained working relationships local statewide leaders. Monitored student progress submitted progress reports ensure student comprehension understanding material presented. Provided feedback students projects assignments. Developed interactive engaging curriculum, lesson plans websites classroom materials applied instructional methods insure student engagement learning. Insured course work designed appropriate diverse audience. Served campus aesthetics committee. Developed entire course curriculum available independent, online course high school students utilizing Adobe Flash, Dreamweaver, Front Page, Camtasia, Snagit, PowerPoint, programs required. Utilized survey data evaluate effectiveness high school's educational program. Developed finished products include engaging lesson plans, training materials, educational videos, computer enhanced instruction. Designed, evaluated, modified curriculum utilizing ADDIE CIPP model curriculum design needed. Routinely developed utilized formative (internal) summative (external) evaluations instruction order maintain meaningfulness allow optimal learning. Constantly reviewed maintained currency educational journals texts order maintain knowledge emerging trends instruction technology review recent developments fields education training. Attended professional development regularly order collaborate colleagues st insure course work date 21 Century collaborate innovative instructional methods. Designed, developed presented staff development training district teachers (adult learners). Served mentor incoming teachers. Served department chair Career Technology Department. Facilitated fundraisers maintained cash flow documentation. Trained students competitions state national level Leadership Development Events Career Development Events. Maintained student educational records high school level. Created maintained databases student educational records. Instructed teachers (adult learners) countywide staff development curriculum design technology integration curriculums. Performed needs assessments within community prior ground development new courses district. Introduced, designed, developed implemented new course designed entirety students utilize stepping stone career veterinary medicine animal science. This course became popular, new teachers added teach curriculum. New curriculum, supplemental activities, exams independently created courses. Modified curriculum allow honors credit high school level applied honors credit classes taught well. October 2004 July 2008 Company Name City State Agriculture Teacher Served high school agriculture teacher, FFA Advisor, facility manager, performed assigned duties required. Assisted writing USDA grants. Developed designed instruction classroom use. Planned implemented leadership camps activities student leaders. Planned implemented livestock show 100+ students annually. Developed new curriculum used classroom activities served advisor student leadership organization. Designed, evaluated implemented new curriculum emerging classes. Developed new classes, including instructional materials adopted long term. Developed survey instruments, administered surveys, provided data analysis justify classes. Implemented completely new class instructional material based results needs assessment. Visited local community colleges ensure latest trends technology instructional methodology addressed needs students. Worked closely community advisory board order ensure community's desires heard implemented. Taught courses served "dual credit" students allowing high school college credit obtained. Aided students scholarship applications proficiency awards. August 2001 July 2004 Company Name City State Agriculture Teacher Taught high school agriculture. Served FFA advisor. Oversaw greenhouse facility performed assigned duties required. Facilitated plant sales fundraisers student leadership organization. Nurtured fading program fully successful self- sufficient educational program less 2 years recruitment, implementation interesting engaging curriculum participation leadership opportunities students. Prepared lesson plans implemented lessons based curriculum needs. Adapted instruction fit needs target learners. Education Texas A&M University City State US Doctor Education Design development online Doctor Education August 2014 Texas A&M University, College Station, Texas GPA: 4.0 maximum 4.0 Major: Agriculture Education Minor: Design development online instruction Title Dissertation: The relationship perceived motivation perceived resilience educational pursuits military spouse. Texas State University City State US Masters Education Agriculture Education Masters Education Texas State University, San Marcos, Texas August 2001 GPA: 3.7 maximum 4.0 Major: Agriculture Education Texas State University City State US Bachelors Science Animal Science Bachelors Science August 1997 Texas State University, San Marcos, Texas GPA: 2.73 maximum 4.0 Major: Animal Science 3 Awards Skills 2012 Texas State University Career Technology Education, Agriculture Department Chair- Career Technology Education 2011-2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University Strategies Secondary Teaching Ed.D. Educational Evaluation President- Parent Advisory Board- Fort Leavenworth- CYSS- August 2013- October 2014 Proficient Microsoft Office applications well Mac programs applications Proficient Flash, Adobe, SPSS, FrontPage, Dreamweaver Proficient Learning Management Systems Content Management Systems Familiar SPSS instrument analyze data Typing 45+ wpm Relevant Coursework 1. Learning Theory a. Philosophy Ag. Education- 3 hours b. Principles Adult Education- 3 hours 2. Instructional Design Practices a. Curriculum Development- 3 hours b. Adult Education Program Development- 3 hours c. Secondary Curriculum- 3 hours d. Strategies Secondary Teaching- 3 hours e. Adult Learners- Adult Education- 6 hours (both Ed.D. M.Ed) 3. Educational Evaluation M.Ed. Program Evaluation, Design a. Program Evaluation (M.Ed.)- 3 hours b. Program Evaluation (Ed.D)- 3 hours 4. Instructional Product Development a. Instructional Design- 3 hours b. Research Methods (M.Ed.)- 3 hours c. Research Methods (Ed.D)- 3 hours d. Qualitative Research- 3 hours e. Data Collection Analysis- 3 hours 5. Computers Education a. Teaching ELearning Development Delivery- 3 hours b. Advanced Methods Distance Education- 3 hours c. Instructional Design Online- 3 hours Professional Affiliations OPOC CGSC Spouse Council Accomplishments supplemental activities, exams independently created courses. Modified curriculum allow honors credit high school level applied honors credit classes taught well college credit obtained. Aided students scholarship applications proficiency awards Teacher Year Pinecrest High School 2011- 2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University November 2006- Teacher's Turn Key Award (National Award Teaching January 2010- Iron Mike Award Volunteerism Fort Bragg, North Carolina Treasured Employee Award, CPCPAC Nov. 2012, April 2013, October 2013 Military Experience April 2012 April 2013 Company Name update/information paper Army Community Service. Maintained continuity notebook turned ACS upon completion position. Planned, coordinated executed least 2 village socials/ meetings per calendar year community. Worked Fort Leavenworth Frontier Heritage Communities (FLFHC), Provost Marshals Office (PMO), AAFES, Commissary, Directorate Family, Morale, Welfare Recreation organizations address quality life issues. Worked Customer Management Service Program Manager feedback resolution quality life issues. Provided updates announcements FLFHC monthly community newsletter Founding Member/ OPOC CGSC Spouse Council April 2012 April 2013 Fort Leavenworth, KS Hours per week: 8-15 Founding Member/ OPOC Served Treasurer Co- Primary Spouse Council Contact. Aided development monitoring GSGC/ ILE Families Facebook page. Aided planning implementing family activities. Aided dissemination information activity planning. Responsible creating Spouse Council CGSC. Created maintained guidelines procedures. Recruited volunteers sit Spouse Council. Helped schedule monthly meetings; attended meetings voted issues. Created maintained social media sites. Aided publicity group. Worked PAO Director Student Division. Routinely briefed CGSC leadership. Verified aided volunteers logging volunteer hours VMIS. 2 th General Volunteer- 28 CSH June 2010 December 2012 Fort Bragg, NC Hours per week: 5 General Volunteer Served Steering Committee. Aided planning implementing fundraisers. Aided fundraising opportunities. Helped develop, plan implement family activities unit. Helped develop, plan implement homecoming activities deployment. Supervisor: Felton Moore (910-391-4768) nd Family Readiness Group Leader- C Co. 82 BSB July 2008- June 2010 Fort Bragg, NC Hours per week: 20-35 FRG (Family Readiness Group) Leader Served liaison family members desiring information concerning deployed Soldiers military chain command. Planned implemented fundraisers, organized, planned, conducted redeployment activities, developed newsletter template published monthly newsletter. Other responsibilities included: -Supported unit commanders FRG goals -Provided overall leadership FRG (which included planning, managing, supervising FRG activities) -Identified addressed important FRG family related issues command -Ensured proper FRG training FRG key members -Ensured proper classes instructional informative nature provided -Trained Casualty Notification procedures -Trained conducted activities Comfort/Care Team Member -Planned company level FRG meetings -Attended actively participated Battalion FRG Steering Committee meetings -Coordinated administrative logistical support Family Readiness Support Assistant (FRSA) -Designed developed training adult family members Skills Credit, Dreamweaver, Flash, Class, Comprehensive Large Array Data Stewardship System, Data Analysis, Marketing Analysis, Needs Assessment, Usda, Animal Science, Career Development, Cash, Databases, Documentation, Front Page, Integration, Integrator, Its, Leadership Development, Mentor, Powerpoint, Progress, Training, Recruitment, Sales, Sales And, Accounting, Adjustments, Audit, Audits, Basis, Claims, Clerical, Correspondence, Operations, Patient Account, Payments, Technical Support, Vouchers, Instructional Design, Adult Education, Content Management, Content Management Systems, Frontpage, Learning Management, Learning Management Systems, Mac, Microsoft Office, Ms Office, Spss, Typing, Award, Deployment, Dissemination Of Information, Fundraising, Liaison, Logging, Pmo, Program Manager, Steering, Collection, Data Collection, Product Development, Teaching, Transmissions

AGRICULTURE

LANGUAGE ARTS TEACHER Professional Summary To continue working children, well youth I able utilize skills expertise area (elementary/middle school.) Core Qualifications Ability communicate, inspire trust confidence, motivate children, well understand children's educational emotional needs. Ability recognize respond individual cultural differences children employ different teaching methods result higher student achievement. Organized, dependable, patient, creative. Able work cooperatively communicate effectively teachers, support staff, parents, members community. Computer skills (WordPerfect, Microsoft Word, PowerPoint) Leadership skills Experience Language Arts Teacher August 2007 Current Company Name City State Co-Advisor Team Leader August 1995 May 2007 Company Name City State Tutor Sixth Seventh grade students tested basic basic Language Arts. Work students varied ethnic, racial, religious backgrounds. Administrator standardized Augmented Benchmark Test. Maintain accountability students safety whereabouts hours operations. Teach Language Arts daily sixth grade students. Perform interventions Benchmark SAT10 standardized tests help children become proficient Language Arts. Assess students reading comprehensive skills group discussion, testing, oral writing responses. Allowed students use computer individual research projects gather information. Continue take technology courses update/advance computer skills I instruct use latest technology classroom. Prepare lesson plans computer. Attends on-going staff development Southeast Middle School throughout school year. Attends on-going staff development Pine Bluff School District. Planned, evaluated, assigned lessons; prepared, administered, graded tests; listened oral presentations; maintained classroom discipline. Graded papers, prepared report cards, met parents school staff discuss student's academic progress personal problems. Observed evaluated student's performance potential increasingly use various assessment methods. Encouraged collaboration solving problems students work groups discuss solve problems together. Administered tests assessments. Pine Bluff School District, Pine Bluff, Arkansas Elementary Teacher/ Teach Mathematics, Language, Spelling, Reading, Social Studies, Arkansas History, Health, Science. Certified Teacher August 1988 May 1995 Company Name City State Played important role fostering intellectual social development children formative years. Tutored fifth grade students tested basic basic Math Language Arts. Work students varied ethnic, racial, religious backgrounds. Leader Fifth grade team. Taught using classroom presentations individual instruction help students learn apply concepts subjects mathematics, science, social studies, spelling, language arts, Arkansas history, health. Planned, evaluated, assigned lessons; prepared, administered, graded tests; listened oral presentations; maintained classroom discipline. Graded papers, prepared report cards, met parents school staff discuss student's academic progress personal problems. Observed evaluated student's performance potential increasingly use various assessment methods. Used "hands-on" approach uses "props" "manipulative's" help children understand abstract concepts, solve problems, develop critical thought processes. Encouraged collaboration solving problems students work groups discuss solve problems together. Prepared lesson plans. Administered test assessments. Supervised students playground duty, indoor outdoor activities. Supervised students field trips special events. Maintained control accounted whereabouts safety students. Helped prepare, arrange maintain indoor outdoor activities including limited "Fun Day." Working Parents Child Care Center, Pine Bluff, Arkansas Teacher four year old children. Played vital role development children. Introduced children mathematics, language, science, social studies. Used games, music, artwork, films, books, computers, tools teach basic skills. Capitalized children's play language vocabulary development (using storytelling, rhyming games, acting games), improved social skills (having children work together build neighborhood sandbox), introduced scientific mathematical concepts (showing children balance count blocks building bridge mix colors painting.) Used less-structured approach, including small-group lessons, one-on-one instructions, learning creative activities art, dance, music. Introduced letter recognition, phonics, numbers, awareness nature science. Established working relationship children parents. Education M.A Elementary Education May 2005 University Arkansas Pine Bluff City State USA Elementary Education B.A Elementary Education May 1995 University Arkansas Pine Bluff City State USA Elementary Education Professional Affiliations PBEA (Pine Bluff Education Association) AEA (Arkansas Education Association) Personal Information Elementary Middle School Teacher: ability communicate, inspire trust confidence, motivate students, well understand students' educational emotional needs. Have ability recognize respond individual cultural differences students employ different teaching methods result higher student achievement. Organized, dependable, patient, creative. Able work cooperatively communicate effectively teachers, support staff, parents, members community. Certified Pathwise Mentor Teacher Skills academic, approach, Arts, art, balance, basic, oral, special events, instruction, Leadership, Math, Mathematics, PowerPoint, Microsoft Word, Organizational Skills, painting, presentations, processes, progress, Reading, research, safety, SAT, scientific, staff development, structured, Teacher, WordPerfect Additional Information Elementary Middle School Teacher: ability communicate, inspire trust confidence, motivate students, well understand students' educational emotional needs. Have ability recognize respond individual cultural differences students employ different teaching methods result higher student achievement. Organized, dependable, patient, creative. Able work cooperatively communicate effectively teachers, support staff, parents, members community. Certified Pathwise Mentor Teacher

ARTS

SR. HR CONSULTANT Executive Profile Ambitious Human Resources professional creates strategic alliances organization leaders effectively align support key business initiatives. Possess ability build retain high performance teams hiring, developing motivating skilled professionals. A results-oriented Human Resources Professional demonstrated ability deliver mission-critical results, entrepreneurial attitude offering outstanding presentation, communication cross-cultural team management skills. Skill Highlights Proficient Microsoft Word Suite (Word, PowerPoint, Excel, Outlook Access) Kronos Timekeeper Hyperion PeopleSoft Project Management Leadership/Communication Skills Employee Relations Market research analysis Core Accomplishments Project Management: Initiated "Caught You Serving" program recognize highlight employees departments exceeded patient outcome goals provided exceptional customer service. This program resulted 33% improvement patient satisfaction scores 180 day period. Assisted Executive Team aligning departments reduce service redundancy utilizing untapped resources create billable services. Through job redesigning, reduced total compensation budget $400k. Human Resources: Spearheaded new healthcare provider program increased retention 22%, overall 93% retention rate. Instituted monthly HR file audit ensure compliance accuracy approximately 575 FTE's 63 subcontractors employee files. Reviewed revised employee handbook address redundant employee issues resulted 25% reduction TWC claims. Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 20% increase productivity. Developed compentency map per job family improve performance evaluation. Reduced turnover 15%. Negotiated benefits 575 FTE's wake Obamacare. Professional Experience Company Name City State Sr. HR Consultant 01/2014 Current Spearheaded Coach One Project resulting 50 increase revenue. Accountable attracting retaining including overall customer satisfaction. Created new revenue streams business owner surveys Generated new business networking local Chambers business referral groups Increased profits 60% one year restructure business line. Strengthened company's business participating speaking engagements. Developed directed strategy launch new product landed 1st customer 60-90 days post-launch. Company Name City State Director Human Resources 01/2013 06/2014 Administered policies relating phases human resources activity. Identified legal requirements government reporting regulations affecting human resources functions ensures policies, procedures, reporting compliance. Recruited, interviewed, selected employees fill vacant positions. Planned conducted new employee orientation foster positive attitude toward lab's goals. Maintained records personnel transactions hires, promotions, transfers, performance reviews, terminations, employee statistics government reporting. Coordinated management training interviewing, hiring, terminations, promotions, performance review, safety, HIPAA, sexual harassment. Advised management appropriate resolution employee relations issues. Responded inquiries regarding policies, procedures, programs. Administered maintained records benefits programs life, health, dental disability insurances, pension plans, vacation, sick leave, leave absence, employee assistance. Investigated accidents/incidents prepared reports insurance carrier. Prepared budget human resources operations. Prepared employee separation notices related documentation, conducted exit interviews. Created maintained job descriptions. Developed maintained human resources system meets Executive Management's needs. Managed affirmative action equal employment opportunity programs. Ensured employee adherence company policies practices including, limited to, issues client confidentiality, ethical legal behavior. Strategic business partner CEO streamline costs, increase efficiency, maximizing benefits stakeholders. Collaborated Administrators Director Nursing project reduce hospital readmission at-risk patients. Company Name City State Human Resources/Education Instructor III 01/2009 11/2012 Forecasted customers' needs utilizing Need Assessments assigned departments plan, design, develop, implement, evaluate educational programs. Developed Leadership Management/Supervisor level courses well track pre-course post-course progress. Facilitated New Hire Leadership Orientation. Instructed Mandatory Classes required Harris County Hospital District Federal Government update policies real-time. Organized logistics course offerings. Instructed CPR, SAMA, Driver's Safety courses Harris County Hospital District. Collaborated interdisciplinary team members develop hospital-wide workshops/seminars provide applicable training and/or coaching. Prepared statistical analysis course evaluations educational offerings revise programs according Performance Program Improvement initiatives. Liaised VP Human Resources meet Joint Commission's Guidelines Survey Readiness Human Resources Department. Project Manager Harris County Hospital District's Literacy ESL Initiative. Collaborated Harris County's LBJ Hospital's Administrator Hospital Readmissions Project reduce costs improve patient outcomes. Developed 14-week course employees utilize resource obtaining improving core supervisory competencies. Developed "Let's Break Customer Service" series classes clinic Administrators. Company Name City State Administrative Manager 07/2007 09/2008 Responsible human resource management staff including recruitment, selection, wage determination, promotions, employee relations, explanation benefits, disciplinary actions, credentialing, performance appraisals. Managed reconciled faculty's research grant accounts, PRS Funds, Kronos Timekeeper well communicated balances monthly basis. Collaborated faculty ensure compliance, training, institutional departmental goals met. Analyzed data reported results monthly meetings. Prepared, justified, administered, monitored budgets section. Provided budgetary financial reports well analysis over/under budget detail assigned projects cost centers. Approved RFPs, travel, check reimbursements, acquisitions, leave requests section. Prepared weekly clinic, lecture, Grand Rounds, on-call schedules clinical research faculty ensure effective efficient patient care. Developed ensured accuracy grant proposals, budgets, RFP's, contractual agreements. Ensured integrity confidentiality department records confirmed faculty staff compliance internal controls, HIPPA, Joint Commission, privacy regulations. Collaborated across sections special projects. Company Name City State Media Specialist 08/2005 07/2007 Taught Research Techniques Grade School Middle School students. Prepared budgets circulation guided superintendent principal selection acquisition materials equipment. Provided effective leadership developing, implementing evaluating plans comprehensive school media program. Responsible department's operational functions, training students, faculty staff utilization new existing online resources. Position held completing MBA. Company Name City State Business Unit Vice President Human Resources Branch Manager 01/2000 03/2005 Liaised Executive Vice President Global Oil Gas Power, team Relationship Managers, representatives customers strong communication, critical thinking interpersonal skills effort deliver effective efficient products clients. Created reports presented Executive Management Annual Budgets, Client Risk Management Reports, Monthly/Quarterly Revenue Expense Reports, Revenue Forecasting, Doubtful Debtor Reports, presentations, financial spreadsheets, analytical/statistical ad hoc reports. Acted primary contact RFPs, internal federal audits advised Branch Manager recommendations maintain compliance. Conducted employee performance appraisals, mid-year reviews, compensation, employee relations, bi-weekly time approvals, promotions, new hire orientation, wage determination, filing I-9s, annual mandatory training, employee screening, explanation benefits, coaching, training development. Developed administered Leadership Sales Training conjunction outside vendor. Functioned Project Manager various local global projects responsible creating presenting analytical reports project. Assessed training needs staff ensured efficient training timelines met (via internal external sources). Coordinated confidential meetings Executive Management. Company Name City State Bank Officer 10/1998 01/2000 Trained Relationship Bankers globally manipulating bank's internal software (CIDAR) ensure efficient marketing tracking clients' progress monthly annual basis. Coordinated Regional Global Account Planning internally published results Executive Management. Created implemented databases storing quantitative data related top-tier clients Industry Planning North America. Trained Business Development Coordinator, Executive Assistants, contractors. Selected assist restructuring bank conjunction consultant firm. Company Name City State Human Resources Consultant 09/2008 01/2009 Assisted coordination Employee Satisfaction Survey (YOU COUNT) generated statistical reports Executive Leadership. Collaborated physicians develop coordinate Physician Satisfaction Survey generated statistical reports Executive Leadership. Delivered FISH Philosophy State required sections New Employee Orientation. Coordinated generated reports Leadership Development Courses ROI Work Projects. Facilitated Leadership Orientation campus CMC sites. Assisted department UTMB Recognition Events (Service Awards GEM Program). Collaborated UTMB Recruiters facilitate Job Fairs classes (i.e. Resume Writing, Interviewing Job Search) employees whose employment affected Hurricane Ike. This position eliminated due aftermath Hurricane Ike). Education Doctorate Business Administration Leadership December 2016 Walden University City State Leadership Master Business Administration Finance May 2006 University St. Thomas City State Finance Bachelor Science Political Science Business Management August 1990 Texas A M University City State Political Science Business Management Professional Affiliations American College Healthcare Executives (ACHE) Society Human Resources Management (SHRM) National Bay Area Chapter Association Talent Development HR Houston AMOCO Select Business Partners Rotary League City Clear Lake Chamber Commerce League City Chamber Commerce (Ambassador Member) Texas City/La Marque Chamber Commerce Bay Area Houston Economic Partnership Alliance (Small Business Committee; BAHEP Cares Veterans) Skills Proficient Microsoft Office HRIS systems. Extensive HR experience including strategic talent acquisition, orientation, benefits, compensation, employee retention, training development, employee relations, labor laws, implementing compliance, policies procedures. Expertise management, analysis, researching market trends, performance improvement, forecasting. Excellent interpersonal, coaching, conflict resolution skills.

HR

GARDEN ASSOCIATE Summary Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Highlights Exceptional customer service Bilingual [Spanish] Sales expertise Reliable Strong work ethic Team player Excellent communication skills Flexible Accomplishments Best Cashier District award 3 Homer awards received good customer skills/going beyond basic job expectations. Experience 02/2010 09/2013 Garden Associate Company Name － City State Helped customers select products best fit personal needs. Maintained visually appealing displays entire store. Built customer confidence actively listening concerns giving appropriate feedback. stocked shelves carried merchandise floor customers. 06/2009 12/2010 Construction Worker Company Name － City State Cleaned construction areas avoid hazards. Removed old roofing materials. Performed heavy labor ditch digging, paving hauling. Continually cleaned work areas equipment. 06/2006 06/2008 Cashier Company Name － City State Took necessary steps meet customer needs effectively resolve food service issues. Received orders, processed payments responded guest concerns. Recorded customer orders repeated back clear manner. Resolved guest complaints promptly professionally. Served orders customers windows, counters tables. Community Service Volunteer, Samaritan Community Center-2012 Education 2010 GED Bentonville High School － City State Skills Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, Internet research

CONSTRUCTION

CONSTRUCTION MATERIALS FIELD REPRESENTATIVE Summary Result-oriented, high-energy, hands-on professional. Highly motivated, creative, organized versatile person, twelve years' experience within Construction Materials Inspection Testing industry. I possess ability solve complex problems fast-paced environment, using critical thinking assertiveness. I proven ability self-direct, complete projects limited supervision grasp new concepts ideas effectively. I talented team building, seeing opportunities, strategic planning leadership development effective strategy execution. I logical purposeful approach creating delivering value. My personality even keeled, provides ability acclimate environment. I prove asset company. I assure work experience initiative help achieve goals expected me. SPECIALITIES: Strong leadership, excellent communication skills (verbal, written, media), competent, excellent presentation, service-oriented, active listener, social perceptiveness, critical thinker, strong team player, detail-oriented, goal-oriented, motivated, dutiful respect compliance regulatory organizations. Accomplishments Asphalt Paving Technician, Level 1: Florida Department Transportation (May 2005) -Earthwork Construction Inspection: Florida Department Transportation (September 2005) Asphalt Paving Technician, Level1B: Texas Department Transportation (October 2008) Soils &Flexible Base Technician, S102B: Texas Department Transportation (October 2007). Experience 01/2007 Current Construction Materials Field Representative Company Name － City State Performs field investigations, engineering analyses, construction monitoring Performs core sampling soil analysis surveying projects Performs field laboratory testing construction materials Performs Post-Tension Stressing Observations Inspections Post-Tensioned Slabs Performs testing Field Laboratory sampling inspection Construction Materials determine conformance specifications. Assists maintenance laboratory field equipment arranges procurement new equipment needed. Assists calibration Field Equipment needed Reviews architectural, civil, structural drawings specifications code specifications structural integrity Performs Fire Stop Systems, Fire Proofing Systems Fire Rating Inspections Reviews project plans specifications prepare coordinate testing scope various projects including, University Texas System, City Austin, Leander ISD, Austin-Bergstrom Airport Aviation Authority, Texas Facilities Commission Travis County Government. 01/2005 01/2006 Construction Materials Field Representative Company Name － City State Performed compaction testing placed fill, asphalt. Sampled soil, aggregate, concrete, grout, hot-mixed asphalt. Performed various testing soils, asphalt, concrete, including triaxial shear, permeability, soil cement mix designs, asphalt mix designs Observed oversaw asphalt coring, oversized fill placement. Inspected post-tension cables slab-on-grade, epoxy bolts, rebar masonry. Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, swell, hydrometer, consolidation, moisture/density, PH, resistivity, sand equivalent, rice, Marshall Unit weight, oil content, compressive strength concrete grout. Attended participated professional association meetings functions. 01/2003 01/2005 Construction Materials Field Representative F Construction Materials Field Representative Company Name － City State Performed compaction testing placed fill, sampled concrete sampled hot-mixed asphalt Performed compaction tests asphalt determine roll patterns, asphalt coring, sampled aggregates asphalt mix design Performed Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, sand calibration, rice Marshall unit weight Performed field evaluation project sites geotechnical evaluations including logging boring/test pit/rock core explorations, soil classification sampling percolation testing Coordinated utilities locate traffic control needed preparing site descriptions geotechnical evaluation reports Performed Reinforcing Steel Inspections various types structures. Education Training July 2008 Bachelor Of Science Construction Management Belford University Construction Management July 1984 Ordinary Level University London Skills cables, calibration, inspection, Laboratory testing, logging, masonry, procurement, Proofing

CONSTRUCTION

AVIATION FUEL QUALITY CONTROL SPECIALIST Professional Summary A dynamic, results-oriented, highly talented Process Technology Engineering couple years experience consistently received high ratings technical chemical expertise. Expertise wide range manufacturing processes manufacturing control systems. Demonstrated success developing, implementing managing new processes improve quality productivity. Skills include: process troubleshooting maintenance equipment/instrumentation. Experienced quality control, statistical process controls, lean six-sigma, route cause analysis, sample chemical analysis, safety awareness fast paced learner consistent team player. Well organized, innovative, reliable able work setting requires technical professional attitude. Proven ability operating equipment, instrumentation, systems operations safe manner. Core Qualifications Microsoft Office (Word, Excel, PowerPoint, Outlook) Experience June 2010 Current Company Name City State Aviation Fuel Quality Control Specialist Regularly inspects equipments, valves, strainers, pipes, filters hoses leakage abnormality. Proven ability leverage engineering skill-set applying math, science, engineering knowledge provide disciplined approach problem solving. Known resourceful innovative personality. Routinely performs icing inhibitor additive (prist) percentage concentration test using refractometer. Uses thermo hydrometer API Gravity fuel test correct temperature factor 60F. Monitors differential pressure filter vessels nozzle pressure PSI. Conducts color membrane particulate test downstream filtration. Executes line tracing measures level underground fuel tanks. June 2010 August 2011 Company Name City State Quality Implementation Assistant Collected strategic experimental data analysis; used basic statistical tools route cause analysis. Participated implementation ISO9000 policies. Supported quality analysis new projects. Fully participated external internal audits well unscheduled inspections assess safety operations safety processes, followed recommended actions improve performance. Initiated reviewed environmental impact studies sets appropriate procedures meet guidelines. Prepared safety statistics operations; evaluated KPIs ensure continuous improvements. Played leading instrumental role development detailed complex Facility Security. Planned fully responsible subsequent awareness refresher training directives. Conducted audits identified health safety hazards according established policies procedures. July 2008 September 2009 Company Name City State Formulation Chemist Performed Polyvinyl Alcohol functionalization neutralization production nelfilicon polymer. Demonstrated expertise working either independently comprehensive team player. Duties included analysis aqueous polyvinyl alcohol percentage solids nitrogen, acetate content. Handled synthesized batch processes N-Acryloylaminoacetaldehyde-Dimethyl Acetal (NAAADA) applying innovative methods extraction, separation, distillation, salination, purification. Assured chemical discharges higher regulated allowable limit collected samples. Initiated preparation Irgacure used photointiator production nelfilicon polymer. September 2006 September 2007 Company Name City State Quality Software Tester Increased profit reducing defects lowest level working vendor rework components. Initiated failure mode statistical data analysis studied satellite signal behaviors various transponders. Reviewed hardware software ensure meet requirements prior inputting IT system. Provided attention detail detect errors early process errors became business issues. Management recognized ability understand resolve issues related hardware/software systems. April 2003 July 2006 Company Name City State Inventory Associate Packaged tools parts according customer specification. Duties included shipping/receiving orders. Directed warehouse employees drivers ensure consistency inventory receiving restocking. Responsibilities included: inventory control, shipping/receiving, employee safety, hazardous training. April 1998 January 2002 Company Name City State Process Development Technician Managed prototype process laser diode manufacturing, studied sputtering uniformity deposition. Collaborated engineers managers regarding optical design parameters. Collected experimental data analysis interpreted yield results. Certified/trained course optical design engineers. Provided troubleshooting automated production equipment problems (conveyer belts, line equipment). Supported development implementation solutions improve line performance reliability. Implemented process changes; maintained equipment building fiber mount units. Installed software, conducted upgrades, trained operators, identified ways reduce production costs. January 1994 January 1998 Company Name City State Research Development Assistant Scaled modeled low pressure chemical vapor deposition processes. Conducted uniformity experiment polysilicon film deposition. Worked identify transport phenomena chemical reactions influencing strategic processes. Called upon determine parameters fractional conversion depends flow rate inside reactor. Duties included final inspections creation quality documentation outlining inspection procedures. Maintained professional attitude handling laboratory work ensure verify expected results. July 1994 December 1997 Company Name City State Analytical Chemist Conducted analysis petroleum hydrocarbons, extraction oil grease, biological oxygen demand, total organic carbon. Prepared standard buffer stocks, blanks spikes determining analysis. Managed supervised project sampling analysis plan; converted data field executable sampling plan, securing laboratory services, ordering project supplies, providing chains custodies; demonstrated ability providing expert opinion results interpretation data quality usability project teams regulatory customers meet company regulatory deliverables milestones. Education 8 2012 Lee College City State Process Technology A.A.S GPA: GPA: 3.8 Process Technology GPA: 3.8 New Jersey Institute Technology City State Chemical Engineering Bachelor Science Chemical Engineering Skills API, approach, attention detail, basic, color, hardware, content, conversion, data analysis, documentation, downstream, drivers, film, interpretation, inventory, inventory control, ISO9000, laser, math, Excel, Microsoft Office, Outlook, PowerPoint, Word, Monitors, oil, policies, problem solving, processes, profit, quality, receiving, safety, shipping, specification, statistics, strategic, team player, troubleshooting, upgrades

AVIATION

PROJECT COORDINATOR Highlights SKILL SUMMARY I well developed Time Management skills I work high standard, eye detail, goal orientated. I excellent communicate skills I establish maintain effective cooperative working relationships people levels I enthusiastic, passionate, motivated, honest reliable team player I work Strength base focused problem solving I well developed computer skills MS Office, Excel, Power Point Internet. I actively look opportunities develop skill base. Experience Project Coordinator Current Company Name Develop/maintain project schedule information using MS Project 2013 managing day day work priorities project manager team facilitating project resources using Demand Supply tool Develop/maintain risk registers escalating issues using communication stakeholders managing budget project using SAP Guri facilitate meetings event management training, meetings team stakeholders Monthly reporting Investment board Portfolio Office Previous Telecom NZ Ltd Business Process Co-ordinator: set new WBSE Capex Opex Projects arrange set new activity codes new employees Health Safety rep team coordinate staff moving new building Set new contractors equipment, access network buildings maintain contractor details e.g. end dates/extensions create manage Purchase Orders contractor payments arrange travel accommodation managers event management catering, bookings rooms team purchases team manage access online documents system coordination meetings: agenda preparation, audio video conference set minute taking Project Manager Birthright Wellington: The purpose project manage pilot enhance working relationships Government Department Child Youth Family non-Government agencies worked closely families children by: establishing Differential Response principals strengthen collaboration agencies facilitate cross agency training up-skill workers Government non-Government agencies. develop implement new way working communication stakeholders managing budget project Te Rito Co-ordinator: co-ordinate facilitate groups assess, monitor input Police reported family violence incidents facilitate case management meetings agencies. Organise facilitate monthly networking meetings set strategic plan ◦ project manage plan coming year ◦ monitor three monthly basis. project manage Community Action Fund ◦ media awareness campaigns ◦ ran weekly half hour radio show guest speakers agencies ◦ Organise events day activities. Quarterly reporting Ministry Social Development ◦ monthly reporting management group ◦ Wellington Ending Abuse Violence board trustees managing budget project Strengthening Families (SF) Co-ordinator Hutt Valley. Convene, facilitate monitor SF Meetings initial meeting reviews closure. Maintain record meeting information well review details effective timely manner. Write reports monitor statistics monthly management team. Promote present SF process government community agencies Organise, deliver facilitation training staff Co-ordinating Supervise Facilitation staff members Undertake project work needed community, SF assistance families/whanau young people. Maintain small discretionary fund. Teller Investment Advisor Co-ordinator 07/1996 12/1999 Company Name Head Teller/ Teller Duties Take care trust money, order send back cash required, balancing daily cash Provide quality customers service, promoting bank products Reconcile ATM Machine Co-ordinate Advisors throughout country Organise venues, accommodation, travel catering Make Induction packs arrange stationery new Advisors Do Monthly statistics Advisor Quarterly Reports Check Investment plans written Advisors return client within timeframe. LINZ Customer service, WINZ Call Centre, Wine Food 01/1989 01/1996 Company Name From 1989 1996 I worked different number positions fit lifestyle I raising young family. This included Ministry Justice-payroll, Superannuation Services, Westpac- support service, National Bank-updating customers information project work, LINZ Customer service, WINZ Call Centre, Wine Food tasting, Volunteer Community Work Women's Refuge Crisis Line Victim Support. Education Diploma Health Human Development, Frontline Management 2012 MS project Task Management 2010 March 2012 NZ Certificate Frontline Management Facilitating Adult Learning Training papers Presenting Impact Treaty Waitangi Social Policy papers Client centred Practice Skills Life First Aid Course Privacy Official Information Act Group Facilitation Facilitation Advanced Training Introduction Small Business Management Marketing Selling, Business planning Book-keeping Records, Taxation Finance marketing Presentation, Legal aspects Computer Skills, Selling Presentation Skills Supervision Workshop Diploma Health Human Development 6 papers 1) Human Development 2) Social Psychology 3) Counselling 4) Stress Management 5) Loss Grief Dying 6) Communication Certifications First Aid Course NZ Certificate Frontline Management Affiliations Volunteer Community Work Women's Refuge Crisis Line Victim Support Skills Customer Service, Payroll, Receptionist, Retail Sales, Statistics, Cash, Induction, Microsoft Project, Ms Project, Training, Adult Learning, Business Management, Business Planning, Finance, First Aid Course, Marketing, Presentation Skills, Taxation, Business Writing, Excel, Intermediate Representation, Ir, Ms Office, Problem Solving, Project Management, Team Player, Time Management, Visio, Visio 2000, Access, Basis, Budget, Case Management, Long-term Disability, Ltd, Networking, Opex, Payments, Project Coordinator, Project Manager, Purchase Orders, Sap, Telecom, Video Conference

BANKING

SR.TOOLING DESIGNER Professional Profile Experienced Mechanical Designer creating high quality CAD models engineering drawings variety technical manufacturing industries experience working manufacturing advanced technology industries, designing, detailing, assembling, debugging, utilizing strong machine shop background. Design drafting experience includes: equipment tooling, fixtures, automated machines, structural steel detailing, sheet metal design, Engineering Change Order well Red Line drawing changes, weldment fixtures hands fabrication Autodesk Inventor experience release 10 2015 SolidWorks experience release 97 Plus Certified, Trained 2008-2009 Current work experience 2010. Drawing standards include compliant ANSI/ASME, ANSI/AWS, well ITAR, good understanding English Metric Geometric Dimensioning Tolerancing Techniques Qualifications Inventor modeling Drafting techniques Creating bills materials Detail-oriented Interpersonal skills Negotiation skills Experience Sr.Tooling Designer 01/2010 Current Company Name City State Using Autodesk Inventor 2012,2015 AutoCAD 2015 produce original tooling designs working drawings. Support domestic foreign manufacturing facilities trouble-shooting tooling design issues. Processed Engineering change requests prepare update drawings current standards. GD&T taskforce member working cross functional group make drafting changes standard Metal Packaging Division. Mechanical Design Engineer 01/2010 01/2010 Company Name City State Processed drawing changes Ion Beam coating chambers standard custom configuration chambers. Original design work simplify reduce interior shielding establish standard future configurations. Design drawing software SolidWorks. Mechanical Design Engineer 01/2010 01/2010 Company Name City State Retrofitted existing tooling designed additional features LeyBold coating chamber production work Created original part designs, solid models, detailing, Iges Step files solid model geometry and, PDF files in-house data file management Revised updated electronic drawing files providing hard copies latest revisions production teams Used standard methods insure work checked back projects correct file location. Design drawing software included SolidWorks. Mechanical Design Engineer 01/2010 01/2010 Company Name City State Worked design improvements existing environmentally controlled disk drive test chamber prepare production. Processed engineering changes 3D CAD solid model designs corrections existing solid models. Design drawing software included Autodesk Inventor. Mechanical Design Engineer 01/2010 01/2010 Company Name City State Created new tooling assembly fixture design improve production efficiency Original design two test prototypes one working model Fabricated, Assembled demonstrated use working prototype proof concept Design iteration prototype higher capacity assembly fixture used high volume production New part design, design reviews, solid modeling, 3D stereolithography file, detailing, Iges Step files solid models Design drawing software included SolidWorks. Mechanical Design Engineer 01/2009 01/2009 Company Name City State Original design work new parts fixtures Diode Array, well BAK MSP coating chambers Support processing design reviews, solid models detailed drawings Processed Iges Step files solid model geometry created PDF files in-house data file management Worked revisions update electronic drawing files created hard copies production use Design drawing software included SolidWorks 2009. Mechanical Designer 01/2008 01/2008 Company Name City State Supported project work director engineering process engineering changes custom coating chambers Solar Panels production line Working according tight schedule deadlines new part design creating solid model changes, detailed drawings weldments revisions updates electronic drawing files Processed ECO paper work, printing latest revisions Responsible original design new self-contained Solar Panel, custom mobile storage transportation cart Design drawing software included Autodesk Inventor 2008 Vault. Senior Mechanical Designer 01/2004 01/2008 Company Name City State Designed detailed custom coating fixtures tooling BAK, LeyBold, MSP coating chambers Designed original parts creating solid CAD models, detailed drawings, Iges Step files solid model geometry, PDF files in-house data file management SAP Processed revisions updates electronic drawing files, created hard copies latest revisions production use Supported machine shop manager Assistant Manager in-house machining work Backup operator maintainer 3D printing operations using Invision S2 Created CAD models downloaded solid model parts create working 3D stereolithography rapid prototype parts engineering test work analysis Aided mechanical fixture tooling equipment assembly rear projection light engines Direct design assistant head BAK LeyBold coating engineers two half years. Design drawing software included Autodesk Inventor 10. Education Associate Applied Science Machine Drafting Technology May 1992 Front Range Community College City State United States Machine Drafting Technology Skills 3D, Assistant Manager, AutoCAD, Backup, CAD, concept, drafting, features, file management, functional, drawing, machining, director, mechanical, modeling, Packaging, PDF, process engineering, SAP, SolidWorks, transportation, trouble-shooting

DESIGNER

DIRECTOR BUSINESS DEVELOPMENT Summary Specializing sales related business, global account management new business development. Provide proven results-based relationship-building skills dynamic sales organization combine entrepreneurial drive business-management skills propel gains revenue, market share profit performance. Employ extensive International experience in-depth knowledge Aerospace Defense, Computing, Industrial Telecom markets. Cultivate excellent relationships existing customers new prospects. Highlights New Business Development Pricing Proposal Development P L Management Customer Relationship Management Strategic Planning Exceptional Customer service skills Key Account Management Contract Negotiations Management NPI/JDM/ODM Financials Budgeting Forecasting Experience Director Business Development December 2007 August 2014 Company Name － City State Generated several new accounts implementing effective networking marketing strategies increasing sales $120M maintaining targeted profit metrics. Developed innovative business plans expand vertical products offerings. Implemented account plans assure JDM/ODM computing business positioning company $100M new market growth. Developed global account strategy key Aerospace Defense accounts. Global Account Manager Managed key Computing Storage accounts resulting revenue increase $120M $480M exceeding 4% profitability targets. Developed worked multiple internal facilities assure customer service achieved key customer "Supplier year Strategic Partnership awards 2 consecutive years. Developed key strategies expand market share utilizing end end vertical integration solutions. Regional Account Manager December 2001 December 2007 Company Name － City State Developed several new accounts provided regional sales leadership System Development Group. Directed activity assure new customer development financial sales target achieved. Developed 5 new customers increased revenue $10M $350 annually significantly exceeded profitability targets. Achieved Club 1 sales award recognized top 5% company sales representatives Director Sales July 1991 November 2001 Company Name － City State Developed initial sales strategy propel new revenue 20% year year growth rate Interconnect Systems Solution divisions maintaining 8% profit targets. Directed North America sales staff developed annual operating support 10X increase new customer. Provide annual budget sales input maintain customer forecast planning service targets. Team leader PCB Fab acquisition strategy. Quality Manager May 1981 May 1991 Company Name － City State Managed quality assurance staff PCB Interconnect products. Maintained budgets cost quality targets. Set statistical process control procedures quality assurance programs compliance Telecom standards. Created initial vendor qualification process outsourcing printed circuit board product. Developed Procurement quality strategy PCB outsourcing. Education Bachelor Science Industrial Education California University － City State US California University California, Pennsylvania Bachelor Science Industrial Education Certifications Sales Transformation Certificate Achievement CRM Training Certification (SalesForce.com) Professional Affiliations Developed several new accounts provided regional sales leadership System Development Group. Directed activity assure new customer development financial sales target achieved. Developed 5 new customers increased revenue $10M $350 annually significantly exceeded profitability targets. Achieved Club 1 sales award recognized top 5% company sales representatives Skills Sales, Pcb, Increase, Account Manager, New Accounts, Budget, Of Sales, Sales Staff, Budgets, Circuit Board, Printed Circuit, Printed Circuit Board, Process Control, Procurement, Quality Assurance, Quality Manager, Statistical Process Control, Telecom, Accounts By, Aerospace, And Marketing, Business Development, Business Plans, Customer Service, Increasing Sales, Integration, Integrator, Market Share, Marketing, Metrics, Networking, Odm, Receptionist, Retail Sales, Sales To, Solutions, Accounts And, Award, Company Sales, Regional Sales, Sales Award, Sales Representatives, System Development, Account Management, Budgeting, Contract Negotiations, Crm, Customer Relationship Management, Finance, Financials, For Sales, Forecasting, In Sales, Inspection, Ipc, Key Account, New Business Development, New Product Introduction, Npi, Pricing, Proposal Development, Relationship Management, Sales Organization, Sales Related, Salesforce.com, San, Selling And, Storage Area Network, Strategic Planning, Strategy Planning, Training

BUSINESS-DEVELOPMENT