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sam-2577

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ACCOUNTANT II Accomplishments Military Training Certificate, 2005; PNC Conversation: Deep Dive Savings Investment training 2012; Operational Soundness Training 2013; Employee month (November) PNC Bank 2011; Employee Quarter PNC Bank 2011; Retail Banking Achievement Award 2012;. NMLS- Nationwide Mortgage Licensing System, 2013. Supervision Supervised team two staff members. Professional Summary Detail-oriented Accountant 5 years effectively maintaining accurate accounting information large-scale financial organizations. Skills Superior attention detail Invoice coding familiarity QuickBooks expert Self-motivated professional Strong communication skills Accounting operations professional Cash flow analysis Data trending knowledge Advanced bookkeeping skills Work History Accountant II 02/2017 Current Company Name – City State Responsible preparing posting entries daily posting packet. Verifies balances system originated interfaces posts non-system generated transactions prepared sources. System originated interfaces refers Credit Union owned system well external systems, shared branching ATM transaction networks. A monitor flow credit union transactions various supporting systems general ledger daily, identifies resolves errors, omissions, irregularities provide accurate records TFCU service organizations. Calculates posts month end year-end accruals needed. Responsible maintaining fixed assets prepaid sub-ledger accounts. Prepares budget variance reports various departments assigned. Works department manager preparation annual budget. Responds inquiries manager regarding budgeted actual expenses. Prepares analyses requested manager departments. Manages accounts payable function including employee/volunteer reimbursement processing incoming invoices, cost center coding, approval appropriate party, input system, check preparation mailing. Identifies vendors requiring IRS Form 1099 prepares form transmittal. Manages Corporate VISA accounts managers volunteers, including ordering canceling cards, processing corporate Visa accounts payment, resolving discrepancies. Along Finance Department staff, processes outgoing incoming wires, verifies wires required documentation, works branch staff ensure incoming wires posted resolve issues. Responsible assisting preparation financial statements. Accountant 06/2015 02/2017 Company Name – City State 40hrs Coordinate supervise employees within Accounts Payable interacting internal customers external suppliers monitoring controls. Oversee employee business expense processing multiple business units leading projects system testing implementation. Communicate accounting policies practices procedures department manager's vendors internal customers ensure compliance. Maintains knowledge Credit Union processes affect general ledger, including share drafts, ACH, wire transfers, ATM, Federal Reserve, Credit Cards. Responsible reconciliation clearing accounts, including vault, transfer, us, bond clearing cashier check clearing among stock ownership. Responsible preparing month end posting entries. Responsible assisting preparation financial statements. Prepare verified processed maintained variety order reconciliation functions. Use office automated systems input data generate reports conduct investigations respond inquiries. Maintains records vendors accounts payable, including 1099s corporate Visa accounts. Accountant 08/2013 06/2015 Company Name – City State 40hrs Perform variety support duties related accounting function within credit union; assisting accounting team maintaining financial, statistical, accounting records; Accounts Payable processing; posting general ledger entries; reconciling general ledger accounts assigned miscellaneous filing/scanning checks, invoices branch daily work. Prepare daily cash flow, examined, analyzed accounting record, financial statements, ACH, wires, financial reports assess accuracy, completeness, conformation reporting procedural standards. Responsible supervised two Accounting Clerks Staff, scheduling shifts, assigning responsibilities, answering questions, solving problems, helping complex transactions sensitive member relations issues concerns. Articulate policies procedures members department staff Maintains files, including filing general ledger journal vouchers, account payable documentation, miscellaneous fillings. Print daily account payable checks inserts checks invoices envelopes mailing. Verifies posts details business transactions, funds received disbursed, totals accounts, using calculator computer. Responsible ensuring staff adequately trained phases jobs; informed regarding credit union products services Effectively research, track, resolve properly refer accounting documentation problems discrepancies. Maintains regular contact departments obtain convey information and/or correct transactions. Order cash Federal Reserve branches ATMs timely manner. Financial Service Representative/ Back-up Supervisor 01/2011 08/2013 Company Name – City 40hrs Provided customers prompt, accurate, courteous professional banking service. Identified referred sales opportunities Relationship Bankers products services. Utilized several mediums phone emails help customers. Assisted customers opening closing accounts. Answered resolved problems within authority. Accepted processed loan applications conduct loan interviews. Assisted members financial transactions, involving paying receiving cash negotiable instruments. Maintained proper cash levels branch. Responsible cash shipments main office branch. Processed commercial deposits, balanced vault daily. Responsible equipment maintenance; assisted staff balancing problems. Did random spot check staff ensure cash levels within predetermined branch limits. Education Bachelor Science Degree Finance May 2010 University Maryland State Finance Skills Accounting, Accounting System, accounts payable, accruals, Articulate, ATM, banking, budget, Business Intelligence, calculator, cash flow, cashier, closing, Credit, documentation, equipment maintenance, filing, Finance, Financial, financial reports, financial statements, preparation financial statements, fixed assets, funds, general ledger, general ledger accounts, ledger, mailing, Access, Excel, Microsoft Office, office, PowerPoint, Microsoft Word, Works, networks, PeopleSoft, policies, processes, coding, receiving, reconciling, Maintains files, reporting, research, sales, scanning, scheduling, phone, year-end

ACCOUNTANT

FINANCE COORDINATOR Summary To acquire position grant opportunity contribute efficient operation firm earn advancement job performance. Highlights Accounting systems assessment Account reconciliations Budget analysis General tax accounting Accounts receivable professional Fiscal budgeting knowledge Invoice coding familiarity Strong communication skills General ledger accounting skills Multi-state payroll ADP Federal state tax regulations Record-keeping I-9 documentation Accounts payable Internal controls Microsoft applications Billing Independent worker Time management Attention detail Exceptionally organized Relationship building Reliable Excellent communication skills Bilingual [Spanish] Flexible Excellent time management skills Accomplishments Accounting Skills Operated computers programmed accounting software record, store, analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Experience 06/2010 Current Finance Coordinator Company Name Responsible preparation bi-weekly payroll including retirement plans, termination, union dues well resolving insurance issues deductions 30+ employees using Paychex system. Maintained entered time-keeping data collected bi-weekly timesheets Paychex Time Labor system particular focus processing exempt non-exempt hours, personal, vacation sick leave. Applied knowledge applicable laws related payroll process, including garnishment regulations, state tax regulations. Reviewed payroll reports accuracy prior distribution pay checks. Maintained accounts payable turnover rate 30 days less. General ledger posting. Prepared bank reconciliation. State City Funding Monthly Expense Reports. 09/2007 03/2010 Accountant Company Name － City State Responsible preparation bi-weekly payroll including retirement plans, termination, well resolving insurance issues deductions 175 employees using ADP TotalSource ADP PC. Maintain enter time-keeping data collected bi-weekly timesheets ADP EZ Labor Management system particular focus processing exempt non-exempt hours, personal, vacation sick leave. Apply knowledge applicable laws related payroll process, including garnishment regulations, state tax regulations. Review payroll reports accuracy prior distribution pay checks. 04/1994 10/2006 Senior Accountant Company Name － City Responsible preparation bi-weekly payroll including retirement plans, termination, union dues well resolving insurance issues deductions 550+ employees using ADP system. Maintained entered time-keeping data collected bi-weekly timesheets ADP system particular focus processing exempt non-exempt hours, personal, vacation sick leave. Applied knowledge applicable laws related payroll process, including garnishment regulations, state tax regulations. Reviewed payroll reports accuracy prior distribution pay checks. Interacted employees management payroll related projects inquiries including reporting employee leave absence, unemployment, fund allocations, payroll account reconciliation, disability worker's compensation monthly quarterly basis. Maintained monitored government contracts, grants restricted contributions ensure reporting requirements met timely basis review on-going budgetary discrepancies program directors. Prepared annual audit schedules, budgets various financial analyses needed. Maintained accounts payable turnover rate 30 days less. General ledger posting. Prepared bank reconciliation. Successfully managed ten state city contracts, including preparing monthly expenditure reports, budget modifications, year end closeouts. Maintained account receivable analysis reports. Education 2008 GED HS Equivalence Diploma HS Humanities － City State − High School Equivalence Diploma, HS Humanities Certificate Principles Accounting Lehman College － City State −Continuing Education, Lehman College − Computer Leadership Vocational Educational Program, Alianza Dominicana Inc. − Medical Billing Coding Netcom Information Technology Certifications Medical Billing Languages Bilingual (Spanish/English). Skills Payroll, State Tax, Accounts Payable, Bank Reconciliation, General Ledger, Posting, Reconciliation, Accountant, Account Receivable, Account Reconciliation, Accounting, Billing Audit, Basis, Budget, Budgets, Compensation, Contracts, Disability, Government Contracts, Leave Of Absence, Payroll Account, Payroll Account Reconciliation, Finance, Excel, Microsoft Windows Xp, Ms Excel, Ms Word, Outlook, Quickbooks, Quickbooks Pro, FUND EZ, Paychex, ADP, Medical Invoicing.

FINANCE

DEVELOPMENT MANAGER Experience Development Manager November 2006 Current Company Name － City State Manage annual Walk For Wishes exceeded revenue goal $440,000 FY15 expected raise close $470,000. Assisted securing renewing $140,000 Walk For Wishes event sponsors goal $120,000 FY15. Introduced company pyramid online fundraising platform Walk team efforts increased one team's goal $14,000 $32,000. Implement team structure lead sponsor Planet Fitness allowed raise $29,000 created place pre-Walk w Develop budget specific development projects fiscal year based actual revenue expenses previous year, track monthly progress. Collaborated Erin Ehlers, Sr Manager National Events Brand Campaigns implement "best practices" including free registration modified version Walk Day Experience. Led Wish Ball, Detroit live auction committee exceeded revenue goal $75,000 $100,000 first year. ◦ Created talking points auctioneer. ◦ Worked committee secure attractive packages audience. ◦ Identified compelling wish stories "lead" package. ◦ Followed package proper tracking Raiser's Edge, acknowledgments purchasers in-kind donors, implementation package. Maintain Kids For Wish Kids Third Party Events fundraising programs implementing "best practices" provided national office. ◦ Worked closely external events BBB language guidance. ◦ Review collateral provide feedback ensure materials reflect Make-A-Wish Michigan brand guidelines. ◦ Tactfully declined event proposals meet standards. ◦ Implemented new internal guidelines license agreements ensure proper documentation audit purposes. ◦ Continue foster growth online fundraising programs led team transition Luminate Online. Marketing Manager May 2004 October 2006 Company Name － City State Arranged event logistics including securing contracts vendors, facilities, parks rec police. Attended events direct event day activities, volunteers ensure top level satisfaction event sponsors vendors. Created Running Fit ads, event flyers applications using Adobe InDesign. Created weekly e-newsletter e-mail list runners, grown 1,500 10,000. Increased event participation following events; Martian Marathon Half Marathon 31% 2004 2005, 70% 2005 2006; The Legend trail run 17% 2003 2004 35% 2004 2005; Dances Dirt Ultra Marathon 36% 2004 2005. Prior employment Running Fit losing estimated 50% co-op advertising funds due inactivity improper submissions. At time departure, Running Fit using 100% available co-op advertising dollars. Running Fit created two new events direction The Flirt Dirt 5 10K trail run Super 5K run. Both events exceeded goal 300 finishers become annual events. Public Relations Marketing Intern September 2003 June 2004 Company Name － City State Worked closely Pfizer ensure sponsor recognition exhibit "Microbes: Invisible Aliens Amazing Allies" made possible grant funded Pfizer. Wrote press releases, inaugural internal newsletter copy Web site. Revised Museum's media kit, media list membership letters. Collaborated graphics, development, outreach, education scouts departments variety projects including event planning, phone surveys, research, demonstrations ticket give-a-ways local children's organizations. Teamed outside organizations plan, promote implement programs events 2004 Ann Arbor Family Days 2004 National Volunteer Week. Evaluated previous marketing efforts including media coverage print, internet, television radio well compose detailed list corporate local sponsors partnerships. Education Bachelor Science Public Relations, Marketing 2004 Eastern Michigan University － City State US 1999 2004 Eastern Michigan University Ypsilanti, MI Bachelor Science Major Public Relations/Minor Marketing Indiana University Lilly Family School Philanthropy － City State US August 2011 Indiana University Lilly Family School Philanthropy Phoenix, AZ "The Principals Techniques Fundraising" Sponsored Make-A-Wish America Professional Affiliations Teamed outside organizations plan, promote implement programs events Ann Arbor Family Days National Volunteer Week Skills Fundraising, Audit, Best Practices, Budget, Documentation, Its, Progress, Proposals, Marketing, Public Relations, Adobe Indesign, Ads, Advertising, Contracts, Finishers, Indesign, Logistics, Satisfaction, Event Planning, Excel, Microsoft Word, Outlook, Powerpoint, Publisher, Training, Word

PUBLIC-RELATIONS

MANAGING PRINCIPAL Career Focus Results-driven investment banker management consultant 10 years financial strategic advisory experience enabling established companies identify, develop, implement strategic growth initiatives emerging markets that: i) deliver top-line revenue growth, ii) create significant competitive advantage iii) increase long-term profitability. Proactive assistance clients – oil gas, power, mining, retail, utilities, real estate, critical infrastructure, diversified industrials, food beverage industries – meet business objectives, manage local interest expectations, establish best practices ethically contribute sustainable development communities operate. Expertise navigating high-growth emerging markets Africa, Latin America, Middle East. Summary Skills Strategic business development Project management Procurement agent Emerging markets Domestic international experience Infrastructure real assets advisory Relevant Professional Experience Company Name June 2009 Current Managing Principal City State Designed bid defense strategy international consortium license pre-qualification tender submission 4,456km2 deep-sea offshore oil gas blocks Equatorial Guinea. Significantly decreased transaction costs US$25 million devising winning bid proposed dual-track exit support international sovereign private equity consortium acquisition leading U.S. LNG transporter. Reduced due diligence timeline 15% effectively spearheading successful cross-cultural negotiations leading Chinese equipment provider behalf client, Saudi Arabian sovereign-owned oil gas company, deliver heavy industrial equipment support upstream activities. Eliminated average 50% concessionary renegotiation rate boosted project bankability leveraging sophisticated financial expertise, deep knowledge associated legal documents key contract terms according international project finance standards US$113 million 1,200+ mixed-income housing PPP project Nigeria. Leveraged well-developed network Nigeria decrease market entry costs 17% afford U.S. micro power plant manufacturer faster time market, operational setup procurement business generator licenses. Advised Regulation 144A/S private placement structure support development 100+ key resort marina lifestyle Viceroy Cartagena, Columbia. Structured managed South Korean conglomerate's bid provision services Jeddah Metro Transportation Plan. Company Name April 2007 May 2009 Senior Associate, Corporate Investment Banking City State Performed every aspect transaction analysis execution, day- to-day management corporate finance transactions closing US$10 billion financing, including US$8.5 billion private equity purchase HD Supply Bain Capital Partners, Carlyle Group Clayton Dubilier Rice. Built complex ad-hoc model demonstrating timeline contractual backlog revenue visibility support US$99 million private equity buyout CyrusOne ABRY Partners. Identified shared potential tuck-in acquisitions ABRY Partners bolstered exit Cincinnati Bell excess 3.3x Net ROIC. Negotiated clients investors key transaction terms associated legal documents, including commitment papers, bridge loan papers, term sheets, credit agreements. Transaction experience: Augusta Sportswear Group, Florida East Coast, Hawkeye Group, Modern Luxury, Prince Minerals, Production Control Services, RailAmerica, Selig Sealing Products TravelCLICK. Company Name April 2005 April 2007 Associate, Corporate Investment Banking City State Mastered sharp learning curve SunTrust Robinson Humphrey's Investment Banking Credit Training Leadership Program. Successfully cross-sold US$500 million ancillary products including asset securitization, private placements, FX, interest rate derivatives, Eurobonds, letters credit treasury solutions. Transactional experience: Bacardi, B/E Aerospace, CSX Corp., Duke Energy, FPL, Harris Corp., HEICO, Interline Brands, Jabil Circuit, Lockheed Martin, Ring Power Corp., Ryder, TECO Energy, Vulcan Materials Company (Florida Rock), Walter Energy, Watsco. Education New York University 2014 Coursework Project Infrastructure Finance City State U.S.A. New York University 2013 Coursework Real Estate Finance Development, Construction Cost Estimating City State U.S.A. Babson College 2011 MBA Finance City State U.S.A. University Florida 2005 Bachelor Arts Finance City State U.S.A. Skills Emerging Markets, Infrastructure Real Assets Advisory, Strategic Business Development, Project Management, Procurement Agent, Mergers Acquisitions, Domestic International Experience

BANKING

ACCOUNTANT Summary To obtain challenging rewarding accounting position permit use skills, knowledge education maximize full potential developing additional knowledge abilities Highlights SAP AS400 CAMS Microsoft Office Suite Experience 01/2013 03/2014 Accountant Company Name － City State Approved set new capital jobs JDE Entering new assets JDE CAMS (upon completion job) Keeping track spending ensure budget compliance Maintaining files CIP ensured proper documentation job completed. 2. Finance Tag Working admin managers remain within budget relating expenses Acting "go-to" person questions concerns arise Conducting monthly one-on-one meetings admin managers communicated new policies implemented. 3. Purchasing Cards Conducted monthly audits VISA® purchasing cards Ensured compliance established company policies Making use tax entries necessary outside purchases. 4. Other Various Duties Entered monthly journal entries accruals Reconciled assigned balance sheets collect/document balance sheets LLC, Cargill Inc. GP Completed government reporting/compliance forms. 06/2012 12/2012 Campus Accountant Company Name － City State 1. Managing Student Accounts Processed various forms students payments including self-payments, financial aid, military benefits loans Monitoring aged trial balance sending statements regarding past due accounts Working students managing tuition balances counseling regarding repayment options Charging correct tuition fees student accounts communicating students current balances accounts. 2. Inventory Control Ordering books, uniforms tool kits new phase start Passing required material maintaining accurate inventory using just-in-time inventory method Requesting instructor materials needed Responsible setting new accounts inventory new automotive program. 3. Accounts Payable Coding invoices received campus Processing manual check requests Creating purchase orders new orders. 4. Various Other Accounting Duties Scheduling routine services Depositing monies company bank account Performing end month duties. 12/2010 05/2012 Staff Accountant Company Name － City State Sales Use Tax- KS, MO OK Developed implemented new strategy collecting/reporting monthly taxes Trained associates new tax procedures Maintained responsibility necessary amended returns Worked closely auditors sales tax audits Monitored invoices work orders ensure proper codes used Accrued tax liability use tax Closed tax accounts end month/year. 2. Fixed Assets Maintained responsibility rental side company including journal entries, inter-company transactions, depreciation, estimates, warranties related reconciliations Worked closely accountants entities ensure inventory control properly practiced implemented Closed fixed asset account end month/year. 10/2008 11/2010 Senior Finance Associate Company Name － City State Invoice Processing Processed invoices vendors assigned Worked month statements vendors Assisted foreign vendors helped monitor changing currency rates Monitored checks outstanding followed proper vendor. 2. Warranties Returns Ensured warranties returns properly processed. Including matching costs repairs compared authorized company, making adjusting entries reconciling accounts. 3. Assisted new AP policy payments Played important role converting vendors ACH payment option place traditional paper checks Provided assistance vendors needed help navigating new payment procedures Provided feedback supervisors worked closely make improvements new policy. 06/2006 09/2008 Staff Accountant Company Name － City State 1. Oversaw aspects accounting 21 Beauty First retail salons Monitored inventory control procedures tracked material variances Worked store associates yearly audits ensured accounts reconciled Monitored open purchases orders provided feedback known issues Trained new accounting assistants proper way monitor assigned stores Reconciled cost goods end month Closed accounts end month/year. 2. Bank Reconciliations Monitored deposits verified bank accounts Ensured credit cards balanced processed related fees Assisted developing new spreadsheet track bank deposits Reconciled bank accounts month/year end. 3. Sales Tax Calculated sales tax markets issued payment Monitored product used salon accrued use tax necessary Reconciled tax accounts accounting manager end month/year. Education 1 2009 BBA Accounting Friends University － City State USA GPA: GPA: 3.5 Accounting GPA: 3.5 Business Administration Baker University － City State USA GPA: GPA: 3.63 Business Administration GPA: 3.63 Skills Accounting, Accounts Payable, accruals, AP, AS400, automotive, trial balance, balance sheets, Bank Reconciliations, benefits, budget, counseling, credit, documentation, Finance, financial, Fixed Assets, forms, government, instructor, inventory, inventory control, Inventory Control, JDE, Managing, materials, meetings, Microsoft Office Suite, policies, Coding, Purchasing, reconciling, repairs, reporting, retail, Sales, SAP, Scheduling, spreadsheet, strategy, Tax, taxes, year end

ACCOUNTANT

CUSTOMER ADVOCATE Summary To obtain position Company. Education BBA Marketing 2014 University Central Arkansas City State Faulkner Experience Customer Advocate September 2014 Current Company Name City State Handle incoming calls national customer base. Provide detailed information services products customers. Make appropriate account recommendations based customer requirements. Enter accurate complete customer information system. Research resolve service, product billing issues. Maintain updated records customer interactions. Achieve exceed key performance indicators areas. Addressed customer service inquiries timely accurate fashion. Made reasonable procedure exceptions accommodate unusual customer requests. Built customer loyalty placing follow-up calls customers reported product issues. Caregiver September 2010 August 2015 Company Name City State Read stories children taught painting, drawing crafts. Employed variety materials children explore manipulate learning activities imaginative play. Planned implemented educational programs children Managed general housekeeping duties, including feeding, diapering, resting, cleanup. Supported children's emotional social development adapting communication tactics differing client needs. Planned led games, reading activities groups school-age children. Disciplined children recommended measures correct behavior. •Carefully monitored children's play activities. Club Connect Team Member August 2013 May 2015 Company Name City State Contact potential students schedule campus tours. Provide incoming students scholarship opportunities available individual. Contact potential students inform scholarship deadlines. Help potential students signup campus events via online portals. Activities Awards Activities: Delta Sigma Theta 2013- Present Keep Child Alive 2011-2015 Kids Life Money Volunteer 2012-2015 Skills •Problem solving •Adaptability •Collaboration •Time management •Leadership

ADVOCATE

QUALITY ASSURANCE MANAGER Professional Summary Outgoing Quality Assurance Manager 8 years managerial experience Aerospace. Committed high standards product inspections customer service extensive knowledge EVO Microsoft office use. Adept collaborative various departments comprehensive quality control. Methodical superb problem-solving analytical abilities. Keeps meticulous records identify troubleshoot problems. Specialties include operational improvements, program implementation, documentation. Well-rounded leading-edge approach identifying innovative ways provide quality, scheduling, materials management, purchasing, inventory control, logistics support manufacturing industry Accomplishments Implemented NADCAP AC7108/1 throughout facility. Initiated implemented CMMC Compliance. Created administered FOD Program compliant NAS412. Skills Process Improvement 6S/LEAN/KAIZEN Principles Compliance/Regulations Identify/Analyze/Resolve Problems Supplier Quality Staff training development Policy reinforcement Knowledge Of Quality Systems Audit Coordination Quality Management Process Control Employee Supervision Root Cause Analysis Presentations Work History Quality Assurance Manager 07/2011 Current Company Name – City State Specified quality requirements raw materials suppliers. Recorded, analyzed distributed statistical information. Reported production malfunctions managers production supervisors. Inspected products worker progress throughout production. Collected production samples regularly performed detailed quality inspections. Provided analytical, planning coordination support projects assigned, reviewing, interpreting, analyzing illustrating data stimulate support enlightened decision making. Inspected, verified documented quantifiable characteristics finished goods, comparing customer specifications company quality standards achieve acceptable product. Demonstrated talent directing aspects process improvement, quality control, regulations compliance. Supervised 4 support departments: customer service, purchasing, warehousing, quality High-impact team player proven ability slash variances error rates strong management practices strict adherence policies procedures. Valuable expertise AS9000, ISO9001 NADCAP internal external auditing facility well critical suppliers. Proven track record reducing cost quality: Scrap reduction 7%, NCR reduction 1.41% 0.03%, managing aspects quality. Demonstrated talent analyzing problems, developing procedures, implementing efficient, cost effective innovative long-term viable solutions assuring compliance contractual obligations Developed implemented KPI's internal management customer review. Implemented obtained NADCAP certification within 7 months initiated cybersecurity CMMC certification NIST 800-171 Compliance Developed new systems, processes methods, increased quality 50% reduced costs directly indirectly $60,000/yr Program Director 01/2005 01/2012 Company Name – City State Marketing, teaching 4 classes per day, class management 20+ students, recruitment. Upgrade students' programs, enrollment, follow current/potential students. Build rapport, follow MAS procedure, filing, editing. Responsible, advisement Chief Instructor, class curriculum. Aid students meeting requirements program. Communicate Chief Instructor appropriate businesses form new relationships. Carry project activities (e.g. seminars, demo's, etc.). Oversaw tournaments 200+ competitors focused weapons, forms sparring. Purchasing Coordinator 01/2008 01/2010 Company Name – City State Monitored purchase requisitions handled adjustments vendors. Contacted vendor recorded information regarding price, availability, quality products. Collaborated internal external customers managed pricing availability products. Maintained consistent email communication stores suppliers confirm track orders verify price revisions purchase orders. Tracked inventory shipments prepared spreadsheets detailing item information. Maintained complete documentation records purchasing activities. Computed created purchase orders E3 monitor stock levels, verify purchase requisitions expedite customer orders. Maintained focus organization regularly complete tasks precision, timeliness flexibility accommodate fluctuating assignments emerging business trends. Education High School Diploma 05/1998 Liberty Eylau High School City Graduated summa cum laude Graduated Top 3 Class Member National Honor Society No Degree General Studies Ivy Tech Community College Of Indiana City Dean's List 2004 2005 Certifications Certified Six Sigma Green Belt, Aveta Business Institute 2020 ISO 9001:2015 Internal Auditor Training, Purdue University 2019 NADCAP Audit Criteria AC7108/1 Rev C, Purdue University 2019 OSHA 10, OSHA Training Institute 2019 Quality Management, Tools Techniques, Ivy Tech 2019 Blueprint Reading, GD&T, Ivy Tech 2019 VSM w/ Implementation VSM eVSM 2016Advanced Microsoft Excel Techniques Training 2015 Best Practices Managing Inventories Cycle Counts Training- 2015 Lean Operational Excellence Training 2013 Blueprint Reading Fundamentals Training- 2013

AVIATION

APPAREL TECHNICAL DESIGNER Career Focus Represent Company's interest universal consistent fit aesthetics proper construction garments well standardizing product fit constructions specifications. Qualifications Proven success writing specification sheets Knowledge fitting Pattern making sewing Knowledge textiles Experience corresponding contractors overseas Excellent ability flat sketching Excellent administrative skills Proficient English Spanish Skills Microsoft Software: Excel, Word, Outlook Web PDM IBM AS-400 Professional Experience Apparel Technical Designer Sep 2016 Company Name － City State Work Design Seasonal Development stages identify styles require tech design support Issue initial specs order expedite first proto well resolve technical issues design integrity, target price, delivery quality directed Design Merchant. Manage fit cycle approval process initial development stock approval. Interface Design, Product Development, Merchants, Production Quality Assurance Suppliers daily ensure dos updated information communicated. Measure garments fittings speed accuracy. Pull history, specific references, basic standard fit binders prepare fittings needed. Maintain update daily Fit log, indicating approval status styles. Keep organized records template garment specification including Labeling, Packaging standards and/or construction standards monitor new developments consistency. Create, maintain generate fit comments specs Books. Resolve technical issues clear written communication factories daily basis. Review graded specs, tolerances construction consistency sending factories production generating stock grading. Maintain seasonal binders specs Technical Designer brand responsibility. Maintain Management communication delivery issues, concerned risk styles, work cross functional team resolve outstanding issues. Specification Writer, Quality Control Assistant Jan 1996 Jan 2000 Company Name － City State Wrote specification sheets, including sewing construction, trim, grading, pattern label parts. Attended fittings corresponded contractors overseas. Served Liaison Spec Department Department Quality Control, Design, Trims, Pattern Making, Washing Shrinkage, Fabrication Matching, Sample Room, Grading Marking. Analyzed Line Development Management Reports (LDM) domestic overseas operations ensure deadlines met. Kept updated extensive database books. Trained new hires. Specification Writer Jan 1993 Jan 1996 Company Name － City State Wrote Specification Sheets, including Sewing construction, Trim, Grading, Patterns label parts. Served Liaison Spec Department Department Quality Control, Design, Trims, Pattern Making, Sample Room, Grading Marking. Managed distribution tracking specification packages production delivery appropriate factories, warehouses relevant personnel. Monitored performance deadlines reported progress production group weekly reviews. Kept updated extensive database books. Trained new hires. Production Line Supervisor Jan 1990 Dec 1990 Company Name － City State Supervised line operations staff. Supervised researched daily water treatment. Responsible calculating required quantities raw materials daily production controlling output plan. Investigated reported line efficiency daily basis. Freelance Teacher Jan 1988 Mar 1989 Company Name － City State Chemistry, Mathematics Physics Education Chemical Engineering 1987 National University Honduras Honduras C.A.

DESIGNER

ADMINISTRATIVE ASSOCIATE II, CONSTRUCTION MANAGEMENT DEPARTMENT Professional Overview Committed motivated Administrative Assistant exceptional customer service decision making skills. Strong work ethic, professional demeanor great initiative. Summary Skills Professional verbal written communication Type 80+ wpm Strong analytical organizational skills Excellent interpersonal skills Professional phone manner office etiquette Schedule management Self-starter Employee training development Microsoft Office proficiency Meticulous attention detail Results-oriented Self-directed Spreadsheet development Deadline-oriented Staff motivation Time management Professional mature Strong problem solver Resourceful Strong interpersonal skills Understands grammar Proofreading Mail management Meeting planning Legal administrative support Detailed meeting minutes Work Experience Administrative Associate II, Construction Management Department 09/2015 Current Company Name City State •Provide administrative secretarial support Department Chair, students, faculty, industry advisory board members, public. •Supervision Student Assistants adviser grad students assistants. •Maintain documentations necessary Construction Management Department. •Manage calls main departmental phone number. •Maintain excellent customer service within office students parents. •Establish rapport business professionals, representing department KSU professional manner. •Email, phone, staff/faculty departmental communications, well contact local public school educators administration. •Generate purchases payments. •Set-up courses prerequisites Banner, help students time registration. •Assist project staff/faculty preparation institutes workshops •Manage supply inventory. •Manage departmental records. •Assist technology. •Assist organizing special events needed throughout year, including annual fundraiser department. •Manage Department Chair's calendar. •Order catering needed departmental events meetings. •Create minutes agendas meetings. •Utilize programs Works, Owl Express, Owl Pay, SAS procurement needs department. •Organizes submit payment requests SPSU Foundation via KSU. •Maintain ongoing list door passes new KSU door swipe process department. •Provide information Construction Management program prospective students parents. •Handle correspondence department chair. •Assist faculty, students, industry advisory board members arrange internships job placement. •Budgeting, supply purchasing, meeting minutes, researching reporting directed department chair. •Travel arrangements students, faculty staff competitions held throughout year. •Appointment setting academic advising faculty students. •Manage department chair's calendar. •Coordinate fund-raising events, including invitations, locations, menus, prizes, audio visual needs, thank notes, details. •Arrange work requests Information Technology needs facility repairs. •Provide typing secretarial support department chair faculty. •Maintain filing system. •Work departments cooperative manner. •Hire processes paperwork student assistants. •Coordinate departmental meetings; attend prepare minutes distribution. •Maintain departmental files documents including databases, part-time faculty, staff, administrative reports departmental publications. •Assist faculty job searches including making travel arrangements applicants. Design electronic file systems maintained electronic paper files. Serve central point contact outside vendors needing gain access building. Plan meetings prepared conference rooms. Write reports correspondence dictation handwritten notes. Disperse incoming mail correct recipients throughout department. Facilitate working relationships co-tenants building management. Organize files, develop spreadsheets, fax reports scan documents. Manage day-to-day calendar Department Chair. Properly route agreements, contracts invoices signature process. Receive distribute faxes mail timely manner. Receive screen high volume internal external communications, including email mail. Create maintain spreadsheets using advanced Excel functions calculations develop reports lists. Draft meeting agendas, supply advance materials execute follow-up meetings team conferences. •Assist Dean's secretary collecting documents signature re-appointments, pre post tenure, tenure promotion reviews. Office Manager 08/2014 04/2015 Company Name City State Generating updated property information utilizing documentation field representatives. Data Entry using AssessPro Software. Discerning sketches data Data Collectors determining accurate data property cards various townships cities New England. Managing shipment period mail-outs tax payers assuring on-time shipments documents. Scheduling appointments tax payers Revaluation appointments home well informal hearings various municipalities Rhode Island. Assuring office kept professional manner organizing phone lists, supply requests receiving shipments necessary. Receiving calls assisting callers questions directing appropriate party. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Designed electronic file systems maintained electronic paper files. Made copies, sent faxes handled incoming outgoing correspondence. Received screened high volume internal external communications, including email mail. Managed daily office operations maintenance equipment. Receptionist, Client Services, Tax/Lien Researcher 12/2012 08/2014 Company Name City State Facilitated working relationships co-tenants building management. Supplied key cards building access employees visitors. Planned meetings prepared conference rooms. Maintained front desk reception area neat organized fashion. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Shipping Coordinator 07/2010 08/2012 Company Name City State Processed Internet based orders customers United States utilize Endicia shipment. processing. Prepared shipped large orders stores US Canada. Kept shipping area organized for. efficiency. Ordered printing supplies needed. Solely responsible daily outgoing shipments Internet. based orders privately owned company. Website Social Media Manger 12/2009 07/2012 Company Name City State Manage website Song Atlanta Show chorus well Facebook, MySpace, YouTube &. LinkedIn social media sites. Receptionist 10/2008 10/2009 Company Name City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Designed electronic file systems maintained electronic paper files. Maintained front desk reception area neat organized fashion. Dispersed incoming mail correct recipients throughout office. Made copies, sent faxes handled incoming outgoing correspondence. Facilitated working relationships co-tenants building management. Organized files, developed spreadsheets, faxed reports scanned documents. Received distributed faxes mail timely manner. Administrative Assistant/Receptionist Morris/Hardwick/Schneider Post Closer 10/2005 10/2007 Company Name City State Began professional receptionist promoted Disburser/Post Closer. As Receptionist, duties included receiving incoming calls transferring appropriately, receiving guests clients. Maintaining lobby area kept conference rooms order. As Disburser, disbursed real estate closing files closed office include sending checks, entering appropriate information database, scanning files, putting files appropriate record keeping order, using Softpro track documents, taking care post-closing requests. I also responsible ordering supplies organizing conference rooms closings, notarizing documents, working Managing attorney special office projects needed. Ascertained legal documents properly signed dated, scanned documents, shipped packets appropriate parties, filed maintained paperwork, work clients retrieve important documents, admin duties needed. For detailed information additional work history including endorsements recommendations, please visit Professional LinkedIn Page: www.linkedin.com/in/tammyammy. Education GED Adult High School Diploma 1983 Dekalb Community College City State USA Skills Executive Management Support Microsoft Outlook Multi-Task Management Organizational Skills Telephone Skills Time Management

CONSTRUCTION

BANK TELLER Professional Summary Personable, high-energy nursing professional. An ambitious individual demonstrated ability address patient's needs timely manner. Proven success dealing patients families different backgrounds. Eager work busy environment achieve highest level patients' satisfaction. Licenses CPR certified American Heart Association Skills Medical Terminology Vital Signs Patient Monitoring Electronic Health Record HIPPA Regulations/ Privacy Patient Safety Care Patient Advocacy Support Medication Administration ​ Professional Experience 09/2015 Current Bank Teller Company Name － City State Professional tellers responsible providing positive customer experience leads improved satisfaction sales. Professional tellers process transactions accurately efficiently fast-paced environment simultaneously introducing products services meet customer's needs encouraging customers expand relationship Bank America. Your duties may include, limited following: Create connection develop rapport customers provide outstanding, personalized service Listen carefully connect customers understand top financial priorities uncover products solutions benefit Ensure customers/clients quickly connected appropriate teammate expertise meet needs Meet exceed sales goals influencing customers learn products/services benefit Build, develop maintain partnerships teammates specialists maximize effectiveness serve customers. 09/2014 05/2015 Retail Sales Consultant Company Name － City State Interacting among clients primary focus business retention new business roll outs; provided superior support services aligned client's priorities order drive loyalty maximize business value investment. Driven meet sales goals educated customers available promotions product plans. Maintain strong knowledge products, accessories, pricing plans, promotions service features. Provide efficient, courteous customer service assist aspects product offerings services. Recognized number one store newest accounts opened months February March 2015. Ranked Top 5% store entire term employment Voluntary customer service training completed, gained advanced customer service skills improve productivity Established strong networking relationships every customer. 12/2011 Current Aviation Resource MANAGER Company Name － State Review, plan, implement aircraft crew schedules day scheduled events 6 months advance ensure optimum crew aircraft usage relative clients requests accounting crew rest requirements, crew schedules, aircraft maintenance, unexpected developments. Processed 9,500 flight requirements, verifying currencies Aviation Resource Management System zero delays status. Conducted 62 flight record reviews, updating personnel data reducing workload 20 percent. Organized base training 21 personnel best practices. Adapted 4 Organizations). Oversee supervise 12 personnel daily operations. 07/2011 12/2011 Administrative Executive Company Name － City Provided high-level administrative support 5 leading military officials conducting research, preparing statistical reports, handling information requests, performing clerical functions preparing correspondence, emailing, receiving visitors, arranging conference calls, scheduling meetings. Train supervise lower-level clerical staff. Authenticated 487 authorizations 375 personnel 100 percent accuracy. Organized office filing plan, labeling/auditing 800 packages ensuring compliance. Generated 24 flight orders North Atlantic Treaty Organization; 67 successful training tasks completed. Education Training 2012 High School Diploma Jefferson County High School － City State 30434 GPA 3.7 Graduated top 5% class 2015 Aviation Management Community College Air Force GPA: GPA: 3.5 Aviation Management 2015 Georgia Southern University BLS AHA. Expires 2017 ​ 2016 Associates Pre Nursing East Georgia State College － City State 30458 2017 Nursing Georgia Southern University － City State United States GPA: GPA: 3.6 Completed First Semester Georgia Southern Clinical. Acute Nursing Clinical East Georgia Regional Medical Center Med Surgical Floor St Joseph Candler Hospital TCU. Additional Information Awards Airman Year (X2) Aviation Resource Manager year Major Command Level (Air Combat Command) Airman Quarter Squadron Level (X6) Air Force Achievement Medal. A member Student Nurses Association Georgia Southern University

AVIATION

ACCOMMODATION SERVICE EXECUTIVE LL Professional Summary Customer service sales expert identifies customer needs delivers solutions problems. Driven exceed sales customer satisfaction goals build long term relationships clients. Creates positive experience high quality customer care. Bilingual manager able build, lead train efficient friendly service teams. Core Qualifications Client-focused Results-oriented Quick learner Superior communication skills Cheerful energetic Effective team player Experience ACCOMMODATION SERVICE EXECUTIVE 12/2016 Current Company Name City State Communicate Partners telephone e mail provide guidance assistance regarding Booking.com platform Extranet. ​ Provide commercial advise orientation partners based Booking.com business model. Gather information solve partner guests issues regarding reservations order coordinate assistance Customer Service department. Review process new partnership registrations set ready open Booking.com webpage. Keep partners guests center operations guarantee maximum satisfaction. ​ CUSTOMER SERVICE EXECUTIVE 02/2016 11/2016 Company Name City State Communicate customers telephone e mail provide information hotel reservations, take enter information, cancel reservations, gather complaints details Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Check ensure appropriate changes made resolve customers' problems. Contact customers respond inquiries notify claim investigation results planned adjustments. Refer unresolved customer grievances designated departments investigation. GENERAL MANAGER /SALES MANAGER 12/2011 01/2016 Company Name City State Managed sales team generating daily new memberships according sales quota, interacted prospects new customers provided high level service achieve 100% customer satisfaction company revenue. Hired trained sales customer service staff. Monitored customer preferences determine focus sales efforts. Developed,implemented monitored programs maximize customer satisfaction. Manage projects contribute committee team work. Create, maintain, enter information databases. GENERAL MANAGER 01/2005 12/2011 Company Name City State Managed sales customer service operation Control retention attrition Responsible new hire process Supervised 30 employees Reported District Vice President GUEST SERVICE MANAGER 01/2000 12/2004 Company Name City State Served public relations representative hotel. Assisted guests special requests visits. Answer inquiries pertaining hotel services, guest registration, travel directions, make recommendations regarding shopping, dining, entertainment Record guest comments complaints, referring customers managers necessary. Transmit receive messages, using telephones telephone switchboards. Accomplishments researched, calmed rapidly resolved client conflicts ensure customer retention increasing 85% per month. Consistently generated additional revenue skilled customer services sales techniques used generate new corporate. accounts service high volume employee corporations. Satisfactory managed company new locations pre saleand openings guarantee revenue profit investment return. Education J.D. Law 2000 Universidad Santa Maria City State Venezuela Law Courses Military Law, Criminology Bachelor Science TOURISM 1995 IUTIRLA City Venezuela Tourism Hospitality Management Barcelona Hospitality Tourism Instituto Universitario de Tecnologia Industrial "Rodolfo Loero Arismendi", El Morro, Anzoategui Graduated Cum Laude Professional Affiliations National Association Professional Trainers Languages Bilingual English- Spanish, proficient Portuguese, French Italian. Skills Customer services supervision,decision making, dependable, staff training development, problem solver, public relations,dynamic team player able motivate employees reach high level performance using maximum potential. Online skills development courses ,The Open University Commercial awareness. Conversations interviews. Developing high trust work relationships. Difference challenge teams. Discovering development management. Facilitating group discussions. Making decisions. Speeches speech making. The importance interpersonal skills. The role manager. Three principles coaching approach.

FITNESS

CUSTOMER SERVICE MANAGER Summary Pleasant energetic Office Professional excellent written oral communication skills knowledge use Office Systems Technology including: Microsoft Office Word, Excel, PowerPoint seeking role increased responsibility authority committed delivering high quality results. Skills Microsoft Office proficiency Self-starter Meticulous attention detail AS/400 Professional mature Medical terminology Resourceful Proofreading Dedicated team player Understands grammar Strong interpersonal skills Business writing Results-oriented Mail management Experience 10/2012 Current Customer Service Manager Company Name － City State Promoted Closing Key Holder 1 month employment. Received merit raise strong attention detail, exemplary customer service team-player attitude. Received certificate appreciation Tara Hall Home Boys recognition service support family services. Received certificate Howard Adult Center completing continuing education introductory course computers. Received merit raise certificate meeting Store Inventory goals variance +1.02%. Overnight winner "[WalMart] Employee Month Award September, 2010. Promoted Customer Service Manager upon demonstrating exemplary customer service leadership skills October 2012. Provide Customer service acknowledging customer, identifying Customer needs, assisting purchasing decisions, locating merchandise, resolving Customer issues concerns, promoting products services, maintaining safe shopping environment. Maintain front-end accordance Company policies procedures properly handling claims returns, zoning area, arranging organizing merchandise/supplies, identifying shrink damages, ensuring safe work environment. Operate equipment, cash registers related tools, process Customer purchases using appropriate procedures different payment types items sold. Supervise associates area responsibility assigning duties, communicating goals, providing feedback follow-up, monitoring performance, teaching supporting Company policies procedures, ensuring compliance, participating hiring, promotion, coaching, teaching, evaluation Associates. Fulfill Customer service requirements greeting Customers, approving monetary transactions, providing support Associates completing monetary transactions, assisting Cashier training, balancing Customer traffic across front-end, conducting register audits, maintaining front-end keys, coordinating Cashier meals breaks, assisting Management control front-end. Execute plans manage others' time priorities met. Build trusting relationships work others reach goals. Share clear priorities work practices others. Prepare written work accurate complete. Communicate respectful professional manner. Enter locate information computer. Create documents, reports, etc., using writing instrument (such pencil, pen) computer. Communicate effectively person using telecommunications equipment. Present information small large groups individuals. Employee month Promoted management three years employment. 05/2009 10/2012 Apparel Processor/GM Stocker Company Name － City State Recommended helped customers select merchandise based needs. Served liaison customers, store personnel various store departments. Informed customers sales promotions friendly engaging manner. Tracked sources special products services meet customers' special needs. Trained new employees company customer service policies service level standards. Described use operation merchandise customers. Shared product knowledge customers making personal recommendations. Demonstrated customers come first serving sense urgency. Worked team member provide highest level service customers. Maintained friendly professional customer interactions. Verified merchandising standards maintained daily basis. Closing Manager Keyholder/ College Bookseller. 06/2004 10/2005 ComData Company Name － City State Activate fuel pumps. Collect cash payments customers make change charge purchases customers' credit cards provide customers receipts. Resolved customer questions, issues, complaints. Clean parking areas, restrooms, equipment remove trash. Trained new quality attendants. Provide customer information local roads and/or highways. Developed rapport customer base handling difficult and/or complicated issues professionalism. Provided high level product leadership support attendants customers. Stock shelves coolers. Assist inventory preparation. 05/2004 10/2009 Lead Cashier/Attendant Company Name － City State Under minimal supervision, performed variety shipping/receiving, pricing, stocking retail sales activities. Processed distributed documentation purchase orders; operated computer and/or cash register; performed customer services buybacks, refunds, charges, selling customer assistance; performed related work required. Assisted store manager ordering adequate merchandise supplies, maintained store assigned, ensured orderliness cleanliness inventory work area. Organized store inventory, maintaining accuracy inventory; updated maintained computer databases store inventory. Assisted students, faculty, customers locate books, supplies, related materials; maintained current knowledge courses syllabi. Supervised trained student assistants short-term non-continuing employees. Assisted store manager coordination syllabi determine order quantities, printing, delivery, pricing, inventory Bookstore Text-Aid System. Worked faculty inform problems textbooks syllabi. Performed complex technical clerical duties related purchasing supplies materials, read, wrote, performed mathematical calculations college-level; dealt public tactfully courteously; followed oral written instructions; operated computer, typewriter, cash register calculator; performed physical labor including ability lift carry large amounts books hand use equipment; operate hand trucks, dollies, weight scales, postage machines, pallet jacks hand tools; maintain cooperative working relationships; demonstrated sensitivity respect diverse population. Managed daily office operations maintenance equipment. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Made copies, sent faxes handled incoming outgoing correspondence. Maintained electronic paper files. Received screened high volume internal external communications, including email mail. Organized files, faxed reports scanned documents. Successfully completed "The Power WOW" training course. 04/2003 06/2005 Cashier Company Name － City State Assist customers final purchases Use computerized cash registers, conveyor belts, scanners ring customer purchases scan coupons Greet customer professional manner warm smile addressing name whenever possible ensuring customer satisfaction Completed transactions speedy accurate manner average scan rate 97% without errors Kept work area clean Stock restock groceries. 05/2001 10/2003 Assistant Manager Company Name － City State Prevented store losses using awareness, attention detail integrity. Processed issued money orders customers. Compiled weekly monetary reports records store managers. Maintained adequate cash supply cash drawers multiple checkout stations. Responsible ringing customers timely manner guaranteeing high level customer service. Communicated merchandise needs issues appropriate supervisors. Stocked rotated inventory regularly. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Organized store returning merchandise proper place. Replenished merchandise shelves items stockroom. Processed merchandise returns exchanges. Accurately logged daily shipping receiving orders. Performed duties Customer Service Representative. Completed daily banking. Troubleshooted daily closeout shift sales analysis. Developed daily/weekly work schedules. Finalized time keeping. Performed functions Store Manager his/her absence. Performed duties assigned Store Manager Market Manager. Guided inventory preparation Shared product knowledge customers making personal recommendations. Maintained friendly professional customer interactions. Trained directed customer service representatives assigned store. Provided prompt, courteous resolution employee customer issues. Prepared transmitted daily bookkeeping, gasoline invoicing data. Participated hiring process. Trained new employees company customer service policies service level standards. Conducted performance disciplinary discussions Managers absence. Tracked sources special products services meet customers' special needs. Informed customers sales promotions friendly engaging manner. Confirmed appropriate changes made resolve customers' problems. Education Training 2007 Associate Arts Office Systems Technology HORRY GEORGETOWN TECHNICAL COLLEGE － City State United States Office Systems Technology 1991 Office Administration coursework Related coursework Notetaking, Computerized Accounting, Office Communications, Leadership Development. Coursework Administrative Technology Concentration Office Systems Procedures, Information Processing Applications, Office Spreadsheet Applications. Business coursework (Advertising, Internet Skills Workplace, Technical Communications). Technical Education Certificate, Patient Care Technician CENTRAL CAROLINA TECHNICAL COLLEGE － City State United States Activities Honors Inducted Phi Theta Kappa Society International Scholastic Order Two-Year- College 2005. Skills Computerized Accounting, Administrative, Advertising, AS/400, attention detail, banking, bookkeeping, Business writing, calculator, cash register, Cashier, cash registers, clerical, Closing, coaching, Strong interpersonal skills, oral, credit, make change, customer satisfaction, customer services, customer service, Customer Service, customer assistance, databases, delivery, documentation, dollies, email, faxes, hand tools, hand trucks, hiring, Internet Skills, Inventory, invoicing, leadership, leadership skills, Leadership Development, Market, materials, Medical terminology, merchandising, Excel, Mail, money, Microsoft Office, Office, 97, Office Administration, organizing, Patient Care, pen, pencil, personnel, policies, postage machines, pricing, promotion, Proofreading, purchasing, quality, rapport, read, receiving, retail sales, selling, sales, sales analysis, scanners, Self-starter, shipping, spreadsheets, Spreadsheet, Store Manager, supervision, teaching, team-player, team player, Technician, telecommunications, typewriter, written

APPAREL

SALES ASSOCIATE Skill Highlights Great ability multi-task Self-Starter driven Extensive customer services caregiver knowledge Neat well organized Volunteer Work: Personal care worker supportive home care Job duties: Give assistance people sick, injured, mentally physically disabled, elderly fragile. Professional Experience 01/2010 01/2011 Sales Associate Company Name － City State Assisting customers area store needed go need help in. Putting merchandise correct assign to. Assist customers choices help locate provide information product question. Helping customers know English second language. Telephone 414-764-2474. 03/2014 03/2015 Cashier Company Name － City State My duty greet customers entering store. Handling cash transactions receiving payments cash, credit/debit cards checks. Guiding solving queries customers. Providing training assistance new joined cashier. Keep area neat organized. Telephone 414-304-1024. 05/2016 07/2016 Housekeeper Company Name － City State My duty housekeeper clean maintain rooms premises around hotel. Vacuum, empty wastepaper ashtrays, transport trash waste disposal equipment, dust, change bed sheets pillow cases dust. 01/2010 01/2011 Sales Associate Company Name － City State Assisting customers area store needed go need help in. Putting merchandise correct assign to. Assist customers choices help locate provide information product question. Helping customers know English second language. Telephone 414-764-2474. 03/2014 03/2015 Cashier Company Name － City State My duty greet customers entering store. Handling cash transactions receiving payments cash, credit/debit cards checks. Guiding solving queries customers. Providing training assistance new joined cashier. Keep area neat organized. Telephone 414-304-1024. 05/2016 07/2016 Housekeeper Company Name － City State My duty housekeeper clean maintain rooms premises around hotel. Vacuum, empty wastepaper ashtrays, transport trash waste disposal equipment, dust, change bed sheets pillow cases dust. 01/2010 01/2011 Sales Associate Company Name － City State Assisting customers area store needed go need help in. Putting merchandise correct assign to. Assist customers choices help locate provide information product question. Helping customers know English second language. Telephone 414-764-2474. 03/2014 03/2015 Cashier Company Name － City State My duty greet customers entering store. Handling cash transactions receiving payments cash, credit/debit cards checks. Guiding solving queries customers. Providing training assistance new joined cashier. Keep area neat organized. Telephone 414-304-1024. 05/2016 07/2016 Housekeeper Company Name － City State My duty housekeeper clean maintain rooms premises around hotel. Vacuum, empty wastepaper ashtrays, transport trash waste disposal equipment, dust, change bed sheets pillow cases dust. 01/2010 01/2011 Sales Associate Company Name － City State Assisting customers area store needed go need help in. Putting merchandise correct assign to. Assist customers choices help locate provide information product question. Helping customers know English second language. Telephone 414-764-2474. 03/2014 03/2015 Cashier Company Name － City State My duty greet customers entering store. Handling cash transactions receiving payments cash, credit/debit cards checks. Guiding solving queries customers. Providing training assistance new joined cashier. Keep area neat organized. Telephone 414-304-1024. 05/2016 07/2016 Housekeeper Company Name － City State My duty housekeeper clean maintain rooms premises around hotel. Vacuum, empty wastepaper ashtrays, transport trash waste disposal equipment, dust, change bed sheets pillow cases dust. Education Training 2013 High School Diploma Oak Creek High School － City State Telephone 414-768-6210 2013 High School Diploma Oak Creek High School － City State Telephone 414-768-6210 2013 High School Diploma Oak Creek High School － City State Telephone 414-768-6210 2013 High School Diploma Oak Creek High School － City State Telephone 414-768-6210 Skills caregiver, cashier, credit, customer services, debit, English, home care, Neat, receiving, Self-Starter, Telephone, well organized

SALES

IT SUPPORT TECHNICIAN Education Bachelor Science May 2014 William Woods University City State GPA: GPA: 3.4 Management Information Systems GPA: 3.4 Summary Experience network/hardware/operating system troubleshooting, web page design, PC assembly, technical support,and customer service. Analytical Helpdesk technician adept resolving complex issues. Critical thinker addresses customer support issues quickly consistently exceeds performance standards. Experience IT Support Technician 12/2014 Current Company Name City State Provide technical assistance support incoming queries issues related computer systems, software, hardware. Respond queries either person phone. Vast troubleshooting capabilities IOS. Train computer users Maintain daily performance computer systems. Process average 15-20 inbound outbound technical support calls daily Network Assistant Intern 01/2014 05/2014 Company Name City State Assisted University network administrator daily tasks including wireless, VDI, patchwork Network infrastructure, hardware management, server room operations. Technology Assistant Intern 08/2013 05/2014 Company Name City State Maintained 489 page University website Managed completed daily work orders University Help Desk Attended weekly administrative technology meetings relating technology problems/solutions. Managed/deployed hardware software student body well faculty. Projects (Project Leader Projects) Website Development~Business Communications~Advanced Web~Entrepreneurship~Database Management~Project.Management~MIS Capstone~Systems Analysis Designed multiple websites using WordPress Expressions Web Compiled developed new accounting financial tracking system used small medium firms Worked multiple clients design develop websites Converted desktop websites mobile using various tools Created documentation manual business clients Developed administered Usability Tests quality customer assurance. Summary Skills Sharepoint Cisco Telephony tools Bomgar Visio Que Monitoring SAP Active Directory Mobileiron HPSM IOS Activites Captain- 4-years collegiate basketball Active member S.W.A.T. (Student Website Advancement Team) Active member IT Student Academic Advisory Council Over 100 hours community service Secret Santa Reading books 5 grade schools Volunteered 5 summer camps Participated Salvation Army food drive -Yearly donator Good Will/ homeless shelters Honors Accomplishments Trio Scholarship (1 2 awarded 500 students) LEAD Scholarship (Leading, Educating, Achieving, Developing) Potential Award (Belief continued growth, dedication, potential future success) JUCO All-American Male Athlete Year Academic All-Conference IC3 Internet Computing Core Certification

INFORMATION-TECHNOLOGY

LEGAL ASSISTANT Summary Dedicated focused Administrative Assistant excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority. Highlights Fluent Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention detail Results-oriented Self-directed Time management Strong problem solver Accomplishments processes. Served sole assistant 4 attorneys phases litigation. Awarded "The Best Performer Month" month April 2015. Awarded "Perfect Attendance" year 2016. Experience Legal Assistant Company Name － City State Schedule meetings, mediations, hearing dates depositions. Review reports witnesses police. Assist attorneys preparing trials court proceedings. Draft deposition trial subpoenas. Draft/file pleadings motions. Legal Assistant Company Name － City State Compose revise legal documents attorneys. Upload executed documents LPS. Coordinate hearings opposing counsel. Set confirm hearings judicial assistants. Prepare/file notices, motions correspondence. Track maintain busy attorney schedules. 07/2014 11/2016 Paralegal Company Name － City State Manage administrative tasks three senior partners. Compose revise legal documents attorneys. Ensure legal documents processed handled timely efficient manner order comply appropriate regulations deadlines. Perform whatever necessary get job done provide firm's clients excellent service performance. Education DIPLOMA American Senior High School － City State 2008 2015 ASSOCIATE OF ARTS LEGAL STUDIES Keiser University － City State LEGAL STUDIES Skills administrative, Attention detail, attorney, clients, legal documents, meetings, MS Office, police, research, Fluent Spanish

AUTOMOBILE

ASSISTANT MANAGER/ SALES AND RELOCATION SPECIALIST Summary I working professionally field multi-family housing communities two years. My day day duties sales relocation assistance, taking tours, helping resident client issues, many administrative office tasks, processing monies, following leads, scheduling vendors maintenance issues, ordering supplies, data collection weekly reports owners, appointment setting. I learn adapt easily, work well others efficient accurate work. I received B.S. Appropriate Technology Appalachian State University 2012 currently completing second degree part time online, B.S.B.E. Information Technology East Carolina University. Experience Assistant Manager/ Sales Relocation Specialist Jun 2014 Current Company Name － City State Leasing apartments two multifamily apartment communities popular South Park Third Ward neighborhoods Charlotte. Leasing (sales) Apartment Homes Helping current residents issues concerns. Assisting maintenance scheduling service requests, buffer maintenance residents; following residents service requests. Walking model tour path, clubhouse, business fitness centers setting refreshments start day maintain professional appearance community; making sure marketing collateral prospects. Scheduling appointments tours; taking prospects tours community model apartments, gathering contact information prospects, following prospects three forms contact: email, phone hand written letter. Following telephone internet leads throughout day. Answering phones; filing; checking maintaining property associate email. Total Leases first month: 12 Maintain property renewal programs. Increasing percentage residents compliance company renter's insurance requirements. Complete weekly market analysis survey including (but limited to): Current market conditions, nearby acquisitions, miscellaneous property data. Follow quarterly marketing plans go marketing visits surrounding businesses weekly. Typing new leases renewals; putting lease files together according National Apartment Association checklist/format. Floating Leasing Agent/Consultant Apr 2013 Jun 2014 Company Name － City State Leasing apartments three multifamily apartment communities. Helping current residents issues concerns best ability. Assisting maintenance scheduling service requests, buffer maintenance residents; following residents service requests. Walking model tour path, clubhouse, fitness center start day maintain professional appearance community; making sure marketing collateral prospects. Scheduling appointments tours; taking prospects tours community model apartments, gathering contact information prospects, following prospects three forms contact: email, phone hand written letter. Following telephone internet leads throughout day. Answering phones; filing; checking maintaining property associate email. Total Leases first year: 58. Maintain property renewal programs. Maintained 55% renewal rate The Fairington. Increased percentage residents The Fairington compliance company renter's insurance requirements. September 2013- 72%, April 2014- 99%. Complete weekly market analysis survey including (but limited to): Current market conditions, nearby acquisitions, miscellaneous property data. Follow quarterly marketing plans go marketing visits surrounding businesses. Typing new leases renewals; putting lease files together according National Apartment Association checklist/format. Construction Crew Member Jun 2012 Dec 2013 Company Name － City State Demolition homes retail space remodeled. Framing sheet rocking. Cleanup jobsite remodel build complete. Server Oct 2011 Feb 2013 Company Name － City State Construction Crew Member Jan 2002 Jan 2009 Company Name － City State Demolition homes retail space remodeled. Framing sheet rocking. Cleanup jobsite remodel build complete. Education BSBE Information Technology Present East Carolina University － City State (Online BSBE) Bachelor Science Appropriate Technology May 2012 Appalachian State University － City State Renewable Energy Green Technologies High School Diploma College Prep May 2005 Parkwood High School － City State Skills Office Administrative tasks: filing, market analysis, marketing plans, outreach marketing, answering multi-line phones, appointment scheduling, billing collections, typing. Microsoft Office: Word, Access PowerPoint, Excel, Outlook, Publisher. Mac Office Suit: Pages, Numbers, Keynote Proprietary Programs: RealPage/Onesite, ADP E-Time Management, Key-Trac System, Blue Moon, LeasingDesk, Weblisters, Property Solutions, LRO, MRI, SafeRent, Yardi. Technology Drafting Software: Revit BIM, AutoCAD, Windographer, C+ C++ programming languages. Accomplishments I received "Exceeds Expectations" end year performance reviews Ginkgo Residential Fairfield Residential. Volunteering Volunteered Watauga Extension teaching ESL (English Second Language) migrant farm workers Boone, NC 2007. Worked ASU Sustainable farm 2007. Worked ASU Biofuels Lab 2008.

CONSTRUCTION

SR. WORKFORCE MANAGER Summary Results-oriented Workforce Relationship Manager diverse background management customer service. Dedicated providing excellent customer service making operational procedural improvements drive savings. Experience 12/2014 05/2015 Sr. Workforce Manager Company Name － State 33% reduction non-productive agent time (+/-600 workforce) Forecasted 14 million yearly contacts within +/- 5% projection FY16 Q1 savings $250,000 thru allocating volume on/offshore Reduced hours onshore 46%; $17 million saved annually Saved $1.14 million annually 30% performance improvement Launched three T-Mobile stores; net revenues $600,000 annually Volunteer work community-wide outreach activities Bluestem (e-Commerce) Workforce Planning Manager (Pennsylvania) 07/15 10/16 Managed onshore team five (5) workforce Kronos analysts, seven (7) Quality Assurance analysts ensure optimum deliverables account management along two (2) Reporting analysts Supervised real-time team four (4) two (2) onshore locations; maintaining intraday allocation budget achieve various service level objectives Sales Customer Services queues Forecasted 14 million yearly contacts (hitting within +/- 5% projection), on/offshore, within budgeted target 7 24 setting ensure contractual compliance penalty avoidance Allocated forecasted volume on/offshore budget; FY16 Q1 savings $250,000 Reduced non-productive time 33% thru schedule optimization (+/-600 workforce onshore) Facilitated 14 weekly forecast meetings clients keep abreast impacts $1 Billion projected forecast Assumed leadership point contact absence executive management Developed coached team members departmental cross-training ensure business continuity Lead creation revision (non-existent/outdated) departmental SOPs Workforce, Kronos QA provide consistent guidelines training materials resulting 16% departmental manpower reduction $100,000 annual savings Modified Hours Operations reduced onshore hours 46%; saving $17 Million annually boosting employee morale Managed team four (4) enterprise schedulers along six (6) indirect support real-time staff offshore; 7 24 Managed workforce department Alorica's #1 client (DirecTV) Planned capacity respective nine (9) site's operation training teams meet client expectations; +/-2,000 workforce Analyzed, monitored reported staffing assumptions (client's call volume, headcount requirements, shrinkage, attrition handle time goals) provided recommendations ensure optimal financial impact organization Developed detailed staffing plans line business ensured consistent achievement 30-minute interval compliance requirements adjusted manpower needed Simulated impact proposals client expansion (including opening new sites) recommended action staffing Improved workload balance nine (9) sites thru allocation adjustment seven (7) lines business Directed maintained weekly best practice client calls seven (7) lines business ensure team adequate training resources succeed within roles Hosted daily workforce operations conference call validate resources, performance deadlines deliverables meeting contractual KPIs seven (7) lines business eBay Enterprise (e-Commerce) Workforce Specialist (WFM) (Florida) 11/11 12/14 Received "SPOT AWARD" Director Workforce Planning Business Intelligence (included bonus) leadership within group "during transitional period within organization.." resulting 40% departmental manpower reduction Ensured optimum Intraday staffing performance 4 onshore locations +/- 5,000 workforce drive cost savings 7 24 setting (no offshore support) Administered real time monitoring relates queues, occupancy, service level, handle time schedule adherence Interfaced center management central operations regarding factors may impact staffing service levels assisting coordinating business activities achieve 90% adherence workforce target Prepared, Hosted Reported WebX daily tele-conference meeting enterprise-wide review previous day's performance, current future day's plans, staffing, trends, expected volume marketing campaigns ensure readiness 100+ clients (12 Verticals) Constructed daily impact summaries service level performance related real-time account management Reforecasted managed intraday call volume trends ensure effective efficient workload along adjusting intraday workforce requirements based changing/dynamic forecasts 20 Million contacts annually Trained new current Team Members SOPs using authored materials along updating current materials Volunteer work (BET) building evacuation/emergency response team community-wide outreach activities l. 01/2000 11/2011 Consultant Company Name Supervised operations, project readiness, preparation implementation telecommunications customer service systems call centers ranging 15-100+ employees, including monitoring review performance metrics workforce adherence achieve client expectations Integrated senior management staff duties national customer service claims management center existing operations corporate headquarters saving $1.14 million year 30% performance improvement Recruited, managed trained employees developed implemented policies procedures marketing customer service strategies client specification satisfaction Launched three (3) T-Mobile authorized dealer wireless stores net revenues $600,000 annually Managed client accounts identified business development opportunities (b2b), maximizing market share increasing profits maintaining client retention promote business continuity drive cost savings Charrette event facilitation planning, including contract negotiations off-site coordination $1 million+ budgets campaigns utilizing interactive intelligence coming budget Promoted publicized clientele arrangement international venues including speaking engagements, lectures tours using social media marketing campaigns optimize budget. 10/1996 01/2000 Intraday Operations Analyst Company Name Supervised Intraday Workforce Management Operations staff 10 two (2) onshore Centers including scheduling, staffing, recruiting, hiring, training performance reviews Q&A provide optimized support Center KPIs Chaired weekly team meetings quality work product Clientele (Microsoft, HP, Deutsch-Bank, Gateway, Comcast, Symantec.) including providing premium customer service technical support Reported daily metrics Help Desk performance measurements KPIs clientele multi-sites ranging 400-1400+ employees including volumes, averages deviations promote contractual agreements Leveraged workforce Intraday basis adjusted manpower real-time according contractual stipulations current performance, volumes trends Co-Created Co-Chaired Stream's Values Committee Stream University established workforce development lower attrition; still effect today. Education Bachelor Science Social Science Portland State University － City State Social Science Skills account management, b2b, balance, budgets, budget, business development, Business Intelligence, contract negotiations, Clientele, client, clients, Customer Services, customer service, e-Commerce, executive management, senior management, financial, Gateway, Help Desk, HP, hiring, Kronos, leadership, Director, marketing, market, materials, meetings, Enterprise, optimization, performance reviews, policies, proposals, speaking, quality, QA, Quality Assurance, real-time, real time, recruiting, Reporting, Sales, scheduling, specification, staffing, Symantec, technical support, telecommunications, training materials

BPO

SE BUSINESS DEVELOPMENT MANAGER Highlights National account management Established track record exceptional sales results Excellent communication skills Resolution-oriented Cross-cultural sales background Exceptional multi-tasker Accomplishments SIMSOC (Simulated Society) Leadership Workshop-Dr. Larry Pepper. Professional Instrument Society America. Activities Mastering Business Development Workshop-Bill Scheessele. Global Sourcing Quality Engineer Training-GE Power Systems. Six Sigma Green Belt Certified. Exceptional Management Skills-Baker Communication Inc. Print Graphic Support Collaborated marketing business development groups collateral needs creating page layout designs flyers, data sheets, CD covers printed materials. Experience SE Business Development Manager Jun 2014 Mar 2015 Company Name － City State Responsible Own Brand business development southeast U.S. including NC, SC, GA, FL, AL,VA, MS, AL, WV, VA, KY TN. Supporting Lewis-Goetz, Rawson, ICD offices sales reps pursue opportunities Own Brand products including ECON, Diamond Gear, C&C, Force, Smith valves. SE Technical Outside Sales Representative May 2013 Jun 2014 Company Name － City State Technical support Outside Sales Representative's Southeast. Engineering presentations specifications manual automated valves engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc. Business development turbine OEM's: General Electric, Siemens, Alstom Mitsubishi. Strategic Automation Manager Aug 2012 Apr 2013 Company Name － City State Responsible automation shop design setup. Wrote SOP (standard operating procedures) automation quotations, manufacturing testing. Engineering presentations specifications manual automated valves engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc. Business development turbine OEM's: General Electric, Siemens, Alstom Mitsubishi. Technical Sales Leader Aug 2001 Aug 2012 Company Name － City State Process Control Equipment Business development strategic manufacturer alliances. Primary interface Manufacturers Gexpro Services. Responsible evaluation manufacturer's capability capacity Gexpro Services. Member GE Energy Capacity Audit Team. Developed organizational structure staffing plan Production Services. Developed marketing presentation GE Energy GE Business. Technical marketing training sales department. Secured CASE MSD Gas Steam Valve Contract GE Power Systems. 25MM Annually. Developed Gexpro Services MSD packaging procedures meet/exceed GE Energy P23E-AL-0255. Developed LMS 100 VBV (variable bleed valve) anti-icing valve systems. Sales projections 2005 2010 50MM. CE Compliance Team-Supported GE Energy CE Compliance Team supplier. Support Gexpro Services quality organization technical write evaluation supplier base. Completed Global Sourcing Quality Engineer Training-GE Power Systems. Six Sigma Green Belt Certified. Business Development Manager Jun 2001 Aug 2001 Company Name － City State Business development strategic manufacturer alliances. Business development end users. Developed marketing presentation end users (Chemical, Power, Pulp Paper, etc). Technical marketing training sales department Masoneilan Yokogawa equipment. Senior Manager Dec 1998 Jun 2001 Company Name － City State Application Engineering Manage Application Engineering Department responsible product evaluation sales implementation customer site. Business development strategic manufacturer alliances. Negotiated contract EI DuPont resulted first year sales 26MM provided technical services three plant locations. Responsible evaluation manufacturer's capability capacity. Developed organizational structure staffing plan Application Engineering Department. Technical marketing training application engineering department, field engineering department, strategic sales department IT department. IT development team assisted build-out e2bSM (Engineering-2-Business) Platform. Sales Manager Sep 1995 Dec 1998 Company Name － City State Liaison multiple valve manufacturers (Flowserve-Valtek Kammer) representative firm. Extensive involvement control valve manufacturer develop trouble-shoot digital products software. Manage Strategic Alliance Agreement Flowserve EI DuPont. Took sales 26MM 59MM. Managed five technical sales representatives, four inside sales people South North Carolina. Implemented training course new sales representatives -- speeding profitability. Developed implemented marketing plan South North Carolina territory. Technical Sales Representative Aug 1990 Sep 1995 Company Name － City State Primary responsibilities large industrial plants A&E Firms. Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc Developed anti-surge control valve specification PET charge vessel increased production 40%. Develop Special Valve (SV) Codes EI DuPont Dacron Intermediate Plants. Increased territorial sales "Engineered Products Division" average 35% per year. Increased territorial profits "Engineered Products Division" average 45% per year. Expanded sales include mass-market accounts use "Supply Chain" distribution. Company top sales profits four years. Technical Sales Representative May 1988 Aug 1990 Company Name － City State Primary responsibilities large industrial plants A&E Firms. Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc. Increased territorial sales average 45% per year. Completed course work Cape Fear Community College Instrumentation Controls. Education Bachelor Science Economics Marketing 05.05.88 Clemson University － City State Economics-Marketing. Concentration Labor Economics, Finance, Mathematics, Business Management, Marketing. Interests Phi Gamma Nu-Pledge Class President. Fellowship Christian Athletes. Varsity Football-1983 1985. Additional Information Phi Gamma Nu-Pledge Class President. Fellowship Christian Athletes. Varsity Football-1983 1985. Skills automation, Business development, Business development, Business Management, C, SC, Economics, Engineer, Finance, inside sales, marketing plan, marketing, market, Mathematics, organizational, Outside Sales, packaging, presentations, Quality, Sales, Siemens, Six Sigma, SOP, specification, staffing, Strategic, Supply Chain, technical sales, Technical support, trouble-shoot

BUSINESS-DEVELOPMENT

SOFTWARE ENGINEERING MANAGER Summary Experienced software engineer, hands-on engineering manager 20+ years product development experience broadcast media, 10+ years experience leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, project transitions. Experience 09/2009 Current Software Engineering Manager Company Name － City State Visual C++, Windows, OOP, STL, WinAPI, MFC, threads, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats standards, codec SDK, MPEG-DASH, API design documentation. BCD spinoff Imagine 2013) Nexio video servers applications run various nodes Nexio LAN facilitate collaborative video broadcast workflows. Media comes proprietary SAN generic storage NAS. Development team management, Nexio servers' applications, Playout business unit: Led team 22 developers Burbank (6), Naperville (8), Beijing (8 indirect), introduced peer reviews, repurposed components, 3 teams collaborated one large team, leading team 3 6 Burbank since 2014, adopted Scrum (ScrumMaster), facilities right-sized, released deliverables Nexio Software Suite 6.0, 7.0, 8.0 Global Proxy Suite 2.5, 3.0, 3.5. Team handles vendor communications codec level customer issues, team migrated source revision control Mercurial, Jenkins, 30+ products. Published functional, REST API, URI specification document Hercules web service, 10 JSON protocol API documents 3rd party in-house use. Selected hands-on projects include: Service-oriented architecture: Initiated, architected executed SOA concept completion facilitate centralized web client opportunities, 24/7 service models, team delivered 2 web services, 10 services, 5 desktop clients, 3 web client pages essential functions including media playback, metadata access, proxy management, two-domain content management. Hercules web service web player solution based MPEG-DASH: Created complete backend C++ engine process URI, provide dynamic HTML5 player page, JavaScript source based dash JS, handle "ready go" "just time" sources, deliver segmented MP4 atoms (H.264, AAC), team helped providing C# web service framework, CLI bridge layer, device testing. JSON services TCP stack using C++ part SOA: Created header parser top "rapid json" SAX style reader, multi-threaded server side API framework classes request-response notification methods, developed new services Content Manager, Picon, evolved Encoder, GPRX, Helios, MB, Scavenger, Transcoder services, guided Helper, Requestor completion. Content manager service primary-backup workflows: Architected developed rules-based, dynamic, multi-threaded C++ engine manage media contents, metadata updates two domains. Scavenger, Transcoder proxy media: Proposed new method, teamed up, successfully wrote two new 24/7 products replace escalated legacy products required regular hand holding. MediaBase DLL, desktop explorer: Guided optimize 200K IDs meet storage scalability, achieved interactive UI performance conditions regardless user operation. DTA-Handler architecture ftp-server: Proposed introduce single handler help consolidate formats one product build, scalability, team added one converter DLL per container import export. 11/2005 08/2009 Software Engineering Manager Company Name － City State Development team management, Nexio editing applications:. Hired, mentored built core editing team size 8 Naperville, collaborated expanded team Beijing (8 indirect), teamed develop server integration modules video broadcast workflows, released deliverables Video Editing Suite 2.5. Established development process document consistent procedures peer code review guidelines, team established crash dump analysis procedures help troubleshoot hard repeat issues. 08/1997 10/2005 Principal Software Engineer Company Name － City State Harris Corporation acquired Leitch) Architected, designed, implemented fundamental DLL components evolution video editing product, selected major projects include (C++, Win32, threads, codec SDK, driver SDK, MFC): Interactive playback architecture Video audio rendering engines Scalable decoder encoder components Hardware integration modules (critical part business success post-production space) Interactive picon waveform drawing components. 08/1994 07/1997 Software Engineer Company Name － City State DPS acquired Star Media; Leitch acquired DPS 2000). Star Media, technology startup, created video editing software Velocity post-production space, developed projects include Project media management tools, Render Bank, video effects. Education M.S Computer Science Illinois Institute Technology － City State Computer Science B.E Electronics Communication Engineering National Institute Technology － City India Electronics Communication Engineering Skills API, ATL, audio, backup, broadcast, C++, CLI, Hardware, concept, content management, Content, client, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, HTTP, IDs, explorer, JavaScript, json, LAN, MB, access, C#, MFC, Win, Windows, 2000, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++

ENGINEERING

PAID MEDIA SPECIALIST Summary Enthusiastic employee record high quality work, excellent interpersonal skills, strong work ethic. I seeking career company values hard work, open communication, offers opportunities growth personal improvement. Accomplishments Angie's List Developing Professionals Network March 2014-Present. Promote career development employee culture educational social events. Experience 08/2016 Current Paid Media Specialist Company Name － City State Collaborate agency partners marketing leadership execute Angie's List offline advertising strategy. Responsible planning implementing 2017 offline media plan ~$14M, accounts 57% marketing's membership sales goals. Manage relationship radio partners, TV media agency record, offline media contacts. Work closely online marketing team digital agency partner align media plans online offline tactics, focusing advanced TV OLV. 04/2015 07/2016 Coordinator Company Name － City State Supported marketing leadership team, acting liaison across seven marketing channels among several agency partnerships. Coordinated executed formal RFP process digital, creative, media agency searches resulted media buys greater $50M. Organized quarterly marketing summits marketing leadership agency partner teams. Managed monthly marketing department wide meetings 11 teams, consisting ~65 employees. Point person contract management process, implemented new software processes marketing department, including SharePoint Procure-to-Pay system. Angie's List top 20% performer Q3 Q4 2015. 06/2013 04/2015 Member Care Trainer Company Name － City State Constructed training plan roll new CRM software Member Care department managers approximately 300 Member Care team members. Designed implemented modular new hire training program Member Care department comprised six cross functional teams. Successfully boarded prepared approximately 300 new employees various positions including membership sales, customer care, member retention. Angie's List top 10% performer (2014), top 20% performer (Q4 2013 Q3 2014). 06/2012 06/2013 Member Services Representative Company Name － City State Provided exceptional customer service answering inbound phone calls members. Documented member feedback hiring experiences service companies. Education May 2012 Bachelor Science Management Marketing Communications Purdue University － City State Management Marketing Communications Work History Company Name Skills advertising, agency, contract management, CRM, customer service, customer care, functional, hiring, leadership, marketing, media plans, media plan, meetings, SharePoint, online marketing, processes, radio, RFP, sales, strategy, phone, TV

DIGITAL-MEDIA

SOCIAL MEDIA ANALYST Professional Summary Positive upbeat Customer Service Specialist bringing 15 years customer-facing experience fast-paced settings. Highly adaptable addressing diverse customer needs. Proven history building trust customers promote satisfaction, resolve concerns maintain long-term loyalty. Skills Social media platforms Complaint resolution Creative problem solving Medical terminology knowledge Account management Computer proficient Good listening skills Customer relationship management Sales proficiency Knowledge credit disputes Career planning Closing techniques Spanish translation Interviewing Up-selling Record keeping reporting Work History Social Media Analyst 10/2018 Current Company Name – City State • Assist community help resolve inquiries accurately empathy time •Investigate resolve issues reported social media such. •Identify inefficiencies workflow's suggest solutions • Recognize trends patterns, escalate issues outside companies policy • Review reported content within agreed turnaround times standards quality • Top 10% Quarter 1&2 •High Accuracy • Display strong bias what's right community support leading social media objectives • Gather, analyze utilize relevant data develop ways improve overall user experience Sr. Career Services Advisor 02/2016 06/2018 Company Name – City State • Assists students graduates securing employment field training. • Build effective relationships local regional corporations, non-profit government organizations community partners identify employment opportunities promote school's qualified students, graduates alumni. • Provides career coaching, including interviewing techniques job search skills training students alumni. • Top 10% department. • Team collaborations meetings identify areas opportunity making sure graduate successful finding work field study • Completes telephone interviews e-mail correspondence prospective employers determine employment needs. • Puts tasks system (ZOHO) provide graduates resources (Uber, interview attire, academic coaching etc.). Customer Relations Controller 04/2015 02/2016 Company Name – City State • Responsible disputes come credit card companies, airlines consolidator's • Recovered 2,000$ 10,000 dollars monthly previous current dispute cases • Investigated reason dispute. Reached clients attain information disputes • Built dispute packets information customer's reservation made Webjet.com prepared paper work explaining information I've complied fight dispute • Reviewed numerous amounts reservations made site night make sure ticket/s issued customer fraudulent • Looked closely IP address, billing address, area code, name, credit card information, departure city destination along tickets purchased. Investigated heavily reservations made real reservations. I utilized social media determine client cities countries listed reservation help solve dispute • Worked World Span review reservations ticketed Amadeus (Airline programs) • Received emails everyday customers book site. I charge creating separate cue I worked respond client inquiries • Handled escalated calls client requested supervisor • Created arbitration letters court proven money owed us • Reached airline ask waiver regain money back submitting dispute Credit Card Company IS Escalations Supervisor 12/2014 02/2015 Company Name – City State • Explained status dispute (case) well provide information need continue dispute process. • Checked Visa cases got pre-arbitration • Closed cases • Sent letters faxes pertaining dispute cases. • Researched cases older 120 days. • Wrote amounts review consideration. • Followed customers request supervisor phone call. Disputes Coordinator 06/2013 12/2014 Company Name – City State • Assisted customers account related questions. • 3-way conferencing merchants help resolve going dispute. • Researched different situations customers category disputes program called "Chordiant" • Followed Up customers make sure previous situation taken care of, one call resolution • Reviewed documentation needs submitted build stronger case dispute, set proper • Researched information merchants get subscriptions canceled customers. • Worked supervisor go strategies help engage associates work daily. • Attended “WOW" call sessions I assist determining agents performed beyond. • Implemented tips assist lowering average handle time. • Received award “ROAR" top 5% department. • Participated focus groups brain storm needs improved continue. • Assisted process improvement, help change different functions agents daily reviewing information already provided us simplify make customer experience smooth. Customer Service Representative 07/2012 06/2013 Company Name – City State Answered constant flow customer calls Responded customer requests products, services company information Consulted outside parties resolve discrepancies create effective solutions Maintained customer happiness forward-thinking strategies focused addressing customer needs resolving concerns Provided primary customer support internal external customers fast-paced environment Compiled customer feedback recommended service delivery improvements management Education High School Diploma Sickles High School City State Skills Social media platforms Complaint resolution Creative problem solving Medical terminology knowledge Account management Computer proficient Good listening skills Customer relationship management Sales proficiency Knowledge credit disputes Career planning Closing techniques Spanish translation Interviewing Up-selling Record keeping reporting Work History Social Media Analyst 10/2018 Current Company Name – City State • Assist community help resolve inquiries accurately empathy time •Investigate resolve issues reported social media such. •Identify inefficiencies workflow's suggest solutions • Recognize trends patterns, escalate issues outside companies policy • Review reported content within agreed turnaround times standards quality • Top 10% Quarter 1&2 •High Accuracy • Display strong bias what's right community support leading social media objectives • Gather, analyze utilize relevant data develop ways improve overall user experience Sr. Career Services Advisor 02/2016 06/2018 Company Name – City State • Assists students graduates securing employment field training. • Build effective relationships local regional corporations, non-profit government organizations community partners identify employment opportunities promote school's qualified students, graduates alumni. • Provides career coaching, including interviewing techniques job search skills training students alumni. • Top 10% department. • Team collaborations meetings identify areas opportunity making sure graduate successful finding work field study • Completes telephone interviews e-mail correspondence prospective employers determine employment needs. • Puts tasks system (ZOHO) provide graduates resources (Uber, interview attire, academic coaching etc.). Customer Relations Controller 04/2015 02/2016 Company Name – City State • Responsible disputes come credit card companies, airlines consolidator's • Recovered 2,000$ 10,000 dollars monthly previous current dispute cases • Investigated reason dispute. Reached clients attain information disputes • Built dispute packets information customer's reservation made Webjet.com prepared paper work explaining information I've complied fight dispute • Reviewed numerous amounts reservations made site night make sure ticket/s issued customer fraudulent • Looked closely IP address, billing address, area code, name, credit card information, departure city destination along tickets purchased. Investigated heavily reservations beingmade real reservations. I utilized social media determine client cities countries listed reservation help solve dispute • Worked World Span review reservations ticketed Amadeus (Airline programs) • Received emails everyday customers book site. I charge creating separate cue I worked respond client inquiries • Handled escalated calls client requested supervisor • Created arbitration letters court proven money owed us • Reached airline ask waiver regain money back submitting dispute Credit Card Company IS Escalations Supervisor 12/2014 02/2015 Company Name – City State • Explained status dispute (case) well provide information need continue dispute process. • Checked Visa cases got pre-arbitration • Closed cases • Sent letters faxes pertaining dispute cases. • Researched cases older 120 days. • Wrote amounts review consideration. • Followed customers request supervisor phone call. Disputes Coordinator 06/2013 12/2014 Company Name – City State • Assisted customers account related questions. • 3-way conferencing merchants help resolve going dispute. • Researched different situations customers category disputes program called "Chordiant" • Followed Up customers make sure previous situation taken care of, one call resolution • Reviewed documentation needs submitted build stronger case dispute, set proper • Researched information merchants get subscriptions canceled customers. • Worked supervisor go strategies help engage associates work daily. • Attended “WOW" call sessions I assist determining agents performed beyond. • Implemented tips assist lowering average handle time. • Received award “ROAR" top 5% department. • Participated focus groups brain storm needs improved continue. • Assisted process improvement, help change different functions agents daily reviewing information already provided us simplify make customer experience smooth. Customer Service Representative 07/2012 06/2013 Company Name – City State Answered constant flow customer calls Responded customer requests products, services company information Consulted outside parties resolve discrepancies create effective solutions Maintained customer happiness forward-thinking strategies focused addressing customer needs resolving concerns Provided primary customer support internal external customers fast-paced environment Compiled customer feedback recommended service delivery improvements management

DIGITAL-MEDIA

SENIOR HR MANAGER Professional Summary Results-driven business-oriented professional strong experience business operations, full-cycle human resources, administrative management. Strong business acumen ability execute wide range business management, administrative practical strategies result streamlined operations, increased production, workforce optimization, employee retention. A top rated, proven performer easily moves vision strategy implementation organizational focus. Ability manage multiple tasks simultaneously fast-paced environments demanding strong critical thinking, creative, interpersonal time management skills. Human Resources Process Project Management Team Training Development Staff Recruiting Retention Organizational Optimization Benefits Payroll Administration Policy Procedure Development Administrative Management Skills Work History Senior HR Manager 12/2006 Current Company Name – City State Aegis Treatment Centers, LLC operates one largest networks Narcotic Treatment Programs (NTPs), also known Opiate Treatment Programs (OTPs), nation. Manage aspects daily operations Human Resources multi location organization. Supervisory scope: staff 6. Employee Relations/Employee Retention: Oversight aspects staff performance; performance evaluations, progressive discipline, mediation staff disputes grievance procedures accordance state federal laws well company policies Ensure proper staffing ratios contingent patient census company-wide Management Coaching Staff training development Policy development Full cycle recruiting New hire orientation Unemployment, workers' compensation disability claims administration Track analyze annual workforce turnover rates Prepare reports recommend procedures reduce employee absenteeism turnover Developed implemented personnel payroll filing system complies current employment practices Salary administration Process promotions, transfers, terminations companywide Knowledge Federal State Employment Laws ensures strict compliance federal state employment regulations Benefits/Open Enrollment administration Prepares financial statements, reconciled bank statements, manage cash flow, establishes monthly/yearly budgets, file state/federal taxes; coordinated CPA year-end tax completion Payroll oversight: time attendance, bi-weekly payroll, quarterly goals/bonuses Accurately process payroll departments via ADP software distributed checks branch; processed wage assignments including child support orders, state/federal tax levies garnishments System implementation/conversion Maintains HRIS system Coordinated employee relation activities special events; meetings, company luncheons, holiday parties, etc. Researched, updated, implemented maintained company health benefits program including 401(k) administration Completed disability insurance claim forms, unemployment verification forms, home loan verification wages employment forms, workers compensation wage statement forms, verification employment history, medical insurance information courts, levy officer, district attorneys office, etc. Participated corporate safety activities serve Safety Committee Initiated participated hazard assessments increase safety awareness among staff Completed tracked compliance activities including: FMLA, EEO, EDD, DOL, LOA, OSHA, COBRA reporting Excellent written, oral communication interpersonal skills, including excellent ability determine project objectives, implement job accountability efficiently utilize resources accomplish identified goals Executive Assistant III 02/2005 12/2006 Company Name – City State America's oldest running movie studio founded 1912. Provided administrative support two Senior Executives Customer Master Database maintenance Organized oversaw logistics conference calls, in-house/off-site meetings, luncheons. Researched booked travel arrangements; hotels, airline tickets, transportation. Managed maintained calendars, itineraries, agendas Performed various office finance functions; invoicing, account receivables/payables, billings, bookkeeping, journal entries, account analysis reconciliation Facilitating inventory control purchasing supplies materials Calendar coordinator Created managed expense reports Maintenance purchase order log Archive track files Verify invoice credit memo distribution General office manager duties. Human Resources Coordinator 06/2004 02/2005 Company Name – City State operated one largest networks Narcotic Treatment Programs (NTPs), also known Opiate Treatment Programs (OTPs), nation. 40 hours per week) Provided human resources support management multiple facilities regarding office procedures polices. Recruiting Personnel file maintenance Employment verifications Payroll processing Reduction payroll errors less 3% Benefits administration Maintain LVN physician license renewals Maintain I-9 paperwork Processed FMLA, COBRA, LOA claims Special projects. Financial Operations Assistant 02/2002 06/2004 Company Name – City State Department Justice entity responsible federal criminal prosecutions civil cases involving United States Government. 20 hours per week) Data entry Filing retrieving documents Paying obligating invoices Creating managing entire filing system multiple fiscal years Monitoring stock levels Preparing travel authorizations Customer service involving vendor payments Greeting directing visitors, copying Maintain balance contract files Accounting/payment reposting Authorized invoices payment. Education Master Science Health Administration 5 2011 California State University Northridge City State GPA: GPA: 3.85/4.00 Health Administration GPA: 3.85/4.00 Bachelors Arts Degree 5 2008 UCLA Certificate Human Resources Management completed 6/2015 Affiliations Society Human Resources Management (SHRM) Skills 10 Key Touch, Accounting, administrative support, ADP, balance, Benefits, Benefits administration, billings, bookkeeping, budgets, bi, cash flow, Coaching, oral communication, interpersonal skills, conversion, copying, CPA, credit, Customer service, Data entry, Database, directing, Employee Relations, special events, Filing, finance, financial statements, forms, General office, Government, HRIS, Human Resources, Human Resources Management, insurance, inventory control, invoicing, Kronos, logistics, Lotus Notes, managing, materials, mediation, meetings, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Windows, Word, networks, Operating Systems, payables, Payroll, Payroll processing, Personnel, policies, purchasing, Recruiting, reporting, Safety, SAP, Staff training, staffing, Supervisory, tax, taxes, transportation, travel arrangements, Typing, Excellent written, year-end

HR

CHIEF INNOVATION AND OUTREACH OFFICER Professional Summary Creative, social innovator extensive project experience original concept strategic development. Talents include thoughtful socially-conscious program design, systems thinking across disciplines departments, inert ability problem solve, consistent dedication authentic collaboration, even challenging circumstances. Core Qualifications Change management ability shift roles problem-solve quickly emerging organization Expertise progressive K-12 education models, instructional design, policy politics around education reform efforts Lead developer facilitator training professional growth Creative problem solving scenarios multiple variables Acute awareness budget management resource allocation Systems thinking ecological approach program development, implementation evaluation Positive, energetic believer creating culture risk-taking, reflection, humor collective best work Experience 06/2013 Current Chief Innovation Outreach Officer Company Name － City State Leadership Program Development: Provided leadership innovation, growth, development progressive K-8 education program. Defined, implemented, fostered clear transparent processes support innovation every level organization. Implemented new ways gather data measure impact around student learning, development assessment whole child. Project Management Creative Development: Identified projects strong potential allocate budgets test them. Developed prototypes gathered feedback around impact value innovative appropriate growth. Ensured alignment innovation projects vision mission ECS. Relationship Building Outreach: Empowered professional transformation professional growth experiences. Supported internal communication build brand culture. Developed external communication platforms build connection progressive education mindset throughout region. Visioning, Mission Development, Implementation: Planned, designed, conducted strategic planning sessions adhere ECS Guiding Principles mission building ecologically literate citizenry. Coordinated opportunities deep dives environmental mission reflection connection organizational culture. Conducted mindset growth opportunities faculty build leadership capacity resilience. Financial Management Budgeting: Project managed design execution 1.2 million renovation retrofit new education facility. Supported annual collaborative budgeting, annual audit, fiscal management 12 million dollar, public sector, non profit organization. 10/2014 04/2015 Consultant Green Healthy Schools Academy Company Name － City State Collaboratively researched, planned executed deep professional development experiences educators, administrators, community members around culture development systemic change. Utilized human-centered design mindset techniques support professional transformation. 06/2008 06/2013 Curriculum Architect Academic Director Company Name － City State Developed innovative curriculum model utilizes environment teaching tool. Engaged partnerships organizations develop relationships rather "one-hit-wonder" programs. Piloted alternative measurements student thinking learning. Provided leadership changing conversation around education, profession, school governance, school design. Utilized human-centered design support develop systems infrastructure "rethink school." 07/2008 07/2009 Science Educator Environmental Coordinator Company Name － City State Instructed students grade levels using non-traditional practices, including using 600+ acre park extended classroom. Developed curriculum grade levels integrating science, tech, engineering standards. Provided professional development teachers curriculum development integration content areas. Supported infrastructure, systems, early development new organization. 09/2004 09/2007 Educator Center Highly Gifted Company Name － City State Instructed 4th grade highly gifted students various levels abilities math, reading, social studies, sciences, arts. Created adapted curriculum materials instruction based curriculum blueprints elementary middle school guidelines. Worked collaboratively Washington National Opera create original operas 75 students annually. Provided basis knowledge gifted education parents, colleagues community. Taught practiced problem solving, creative problem solving creative thinking models students. 02/2001 08/2002 Account Executive Company Name － City State Coordinated executed public relation strategies, events, media placements. Discussed prepared crisis communication plans clients strategic partners. Designed implemented environmental communications programs corporate clients. Advised clients strategic philanthropy partnerships environmental education programs. 01/2000 02/2001 Account Coordinator Company Name － City State Supported media relations, media lists, outreach efforts clients. Refined materials, publications, marketing pieces. Developed internal cultural programs support fun, thoughtful, creative work environment. 05/1998 01/2000 Education Outreach Coordinator Company Name － City State Developed new Energy Resource Conservation Education program grades 2-12. Drafted grant proposals environmental education projects Pittsburgh City Schools. Designed, authored edited program newsletter publications presentations. Wrote curriculum built environment vocational middle school students. Planned teacher workshops events illustrate connections natural built environments. Education 2012 Principal Certification School Leadership Gannon University － City State 2004 Masters Curriculum Design Instruction University Maryland College － City State Creative Initiatives Teacher Education (CITE) Program 1998 BA Environmental Studies Allegheny College － City State Professional Affiliations Trained Human Centered Design Luma Institute Completed Including Ourselves Change Equation: Personal Learning Organizational Performance, Harvard University Graduate School Education Member design team Pittsburgh STEM Ecosystem sponsored Remake Learning Carnegie Science Center Member Remake Learning Network Chief proposal writer Thinking Lab HS XQ application Volunteer curriculum integration adviser Pittsburgh Opera Creator Think Out Loud monthly sessions encourage advance education profession promote educator voice redesigning schools could "look like" regionally Additional Information Pittsburgh's 40 40 Award winner (2015) Presenter Healthy Schools Summit (2016) Heinz Endowment's SyncUp Non Profit Women's Leadership Development Cohort (ongoing) Western Pennsylvania Environmental Award, (2015)- Curriculum designer Environmental Charter School (k-8) ECS Secondary Experience (9-12) Presenter collaborator regional Visual Thinking collaboration Quaker Valley School District Harvard Project Zero (2015) Speaking engagements Carnegie Mellon University, Allegheny College, Point Park University, Duquesne University (2013-2019) Panelist The Pennsylvania Partnership Green Healthy Schools Harrisburg, PA (2014) Guest blogger evolveEA's website (2014) Presenter Greenbuild (2014) Presenter National Green Schools Conference (2016) Skills expertise 21st century teaching learning, systems thinker passionate ecological literacy, human-centered design facilitator, strong written communication skills, proficiency social media community outreach, strong ability visually communicate ideas, concepts, notes, programs

PUBLIC-RELATIONS

SALES CONSULTANT Professional Summary Customer Follow-up ensured customers satisfied company products services purchase follow-up calls. Sales consistently generated additional revenue skilled sales techniques. Motivated sales professional offering 6 years progressive retail experience. Highly result oriented energetic unsurpassed interpersonal communication strengths. Skilled Sales Associate 6 year track record success. Maintained professional calm demeanor pressure. Thrive high volume environments knowledge, composure interpersonal abilities keys success. Retail sales professional versed product placement merchandising. Extensive experience inventory management shipment processing. Punctual retail sales professional focused exceeding expectations building customer loyalty. Flexible schedule strong mathematical aptitude. Enthusiastic, outgoing fashion-savvy Sales Associate proficient building positive relationships new existing customers offering superior customer service. Retail Sales Associate 6 years retail industry. Areas expertise include sales, customer relations inventory management. Skills Career Overview I Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Results-driven Customer Services Representative proved ability establish rapport clients. Highly enthusiastic customer service representative 4+ year's client interface experience. The Best Parts Of The Jobs I Have Worked Is The Amazing Feeling Of Closing A Big Sale And Making The Customer Feel Comfortable And Confident! Core Strengths Inventory control Customer service Top sales performer Strategic sales Conflict resolution Credit card processing Creative problem solver Consistently meets sales goals Credit card transactions Retail sales Computer literate Natural leader Skilled problem solver Motivated team player Stocking Shipment processing Personable Employee relations Merchandising understanding Product knowledge Contract preparation Multi-tasking strength Customer service focus Active listening skills Customer-oriented Flexible schedule Professional demeanor High energy Relationship building Interpersonal skills Upselling techniques Merchandising POS systems knowledge Work History Sales Consultant Company Name – City State Left better opportunity Zimmer Brothers. Identified prospects' needs developed appropriate responses along information products services would suitable. 01/2005 01/2008 Sales Consultant Company Name – City State I worked hard high end jewelry store. I absolutely found dream job! I studied GIA I 6 certifications Like Diamond Essentials, Diamond Diamond Grading, Diamond Lab Class, Gem Essentials Also I AGS Certified sales associate. I went back past December 9 days I sold 25,000$. When I full time I would 100,000$ sales month. I passionate career looking bigger company family owned. I sold Rolex Watches. Hearts Fire Diamonds, Lazare Kaplan diamonds, plus much higher end jewelry I Described products customers accurately explained details care merchandise. I recommended, selected helped locate obtain out-of-stock product based customer requests. I worked team member performing cashier duties, product assistance cleaning providing excellent customer service. I Assisted customers person via telephone. I communicated vendors regarding back order availability, future inventory special orders. Generated sales inventory reports Excel data variety sources, maintaining 100% accuracy rate. I interacted customers retail buyers follow-up shipping statuses expedited orders. I also came events clients far special showcase colored Diamonds. Most Important I love Value company clients love business. I came back December 2011 holiday season. Floral Helper Company Name – City State Sabellicos Greenhouses flower shop. Worked assistant flower shop, cut clean flowers. Cleaned buckets delivered, floral sales, Use dove POS computer system, also little floral design; I familiar greens fillers. I worked Garden Roses, sweetheart, spray, Rio, long stem short stem. I also worked Aster, Eucalyptus, Bells Ireland; I also worked carnations mini carns, Chrysanthemum family. Mums, spider mums,pompons,peonies,dendrobiums,freeshias,snap dragons, Gerber daisies, Kale Hydranges,Lily's stargazers, pink oriental,asiatic,white oriental orchids DE pollinated them. I worked couple weddings, I familiar funeral work casket covers oasis hearts cross cones grave blankets. 02/2015 11/2017 Sales Associate Company Name – City State I take extra time whenever I can. We work Simon G, Alawand Vahan, Cheri Dori, Dia Dori, Pandora, Charles Garneir also Charles Krypell. I Insurance appraisals fair market appraisals owner checks gives value I estimate weights, stone identifications color clarity's. I also take care constant contact gone 80-295 less year. I also introduced Charles Krypell jewelry line lot thought owner took advice brought line in. I case displaying pick advertising sales reporting inventory everything goes along full responsibility line. I also take time inspect jewelry customers ask clean whichbrings us lot money repairs. I love I job passion. 11/2016 Current Sales Associate Company Name – City State Prepared merchandise sales floor. Directed individuals merchandise locations. Suggested accessories complementary purchases. Accepted processed returns. Wrote, negotiated finalized sales contracts. Kept work areas clean neat times. Alerted customers upcoming sales events promotions. Shared best practices sales customer service team members help improve store's efficiency. Used time efficiently serving customers, including folding clothes cleaning fitting rooms. Resolved customer complaints professional manner prioritizing customer satisfaction. Verified customers received receipts purchases. Followed merchandising guidelines present visually appealing displays. Mentored new sales associates contribute store's positive culture. Fostered positive work environment consistently treating employees customers respect consideration. Communicated clear expectations goals team member. Cultivated customer-focused shopping environment greeting responding customers friendly manner. Recognized rewarded outstanding work performance cultivate positive collaborative customer service culture. Worked management team implement proper division responsibilities. Strategically scheduled team members maintain optimal staffing levels times. Supervised directed merchandise shipment processing. Actively pursued personal learning development opportunities. Answered customer telephone calls promptly appropriate manner. Determined customer needs asking relevant questions listening actively responses. Maintained established merchandising standards, including window, sales floor promotional displays. Preserved perfect attendance record 8 months. Education 2004 High school High School Diploma John Jay Skills advertising sales, ask, cashier, Closing, color, Excellent communication, Conflict resolution, Creative problem solver, Credit, clientele, client, clients, client relations, customer satisfaction, Customer Services, excellent customer service, Customer Service, Database, inspect, Insurance, inventory, Inventory control, managing, market, Excel, money, pick, POS, Fast learner, rapport, repairs, reporting, retail, sales, shipping, Strategic, telephone, phone, visual displays GIA EDUCATION DIAMOND ESSENTIALS CERTIFICATION GRADUATE DIAMOND CERTIFICATION DIAMOND GRADING LAB CERTIFICATION DIAMOND AND DIAMOND GRADING CERTIFICATION COLORED STONE ESSENTIALS CERTIFICATION

SALES

ELECTRONIC TECHNICIAN II Profile To acquire electronic engineering position organization productive skills experience contribute success company. Committed, Motivated, Customer-service focused ,Forward-thinking Electronic Engineer hand-on experience performing quality troubleshooting, electronics system design development. Professional Experience 09/2011 12/2014 Electronic Technician II Company Name － City State Job Summary Builds, Troubleshoots, maintains test repair manufacturing inspection test equipment C.O. telecommunications equipment electronic components parts level. Operates production test equipment. Monitors performs calibration test equipment testers.Diagnose repairs failed circuit boards using variety diagnose tools including visual inspections. Collects data interprets board failures.Train lower level Technicians.Troubleshoot, repairs, maintains test equipment needed. Diagnose repairs failed circuit board using variety diagnostic tools 01/2005 01/2009 Construction Coordinator Company Name Prepares specifications reports construction projects monitors projects' status completion. Exercise professional control timely implementation administration limited scope capital projects. Assist preparation contracts consultants contractors. Assure corporation receives best value lowest possible cost. Oversee construction phase assigned projects. Makes field inspections residential, commercial, types buildings structures stages construction. Daily inspections overlay construction multiple work orders, underground Fiber cable placement (Fios FTTP Fiber premise), Fiber splicing Quality Assurance Fiber Closures, color codes, Fiber Terminal counts, Cleanup, organization inside vault. Test Hub splice Residual Impurities hub throughout distribution work order Block, Deflect, Alter path light attempt pass fiber core. Check Fiber Alignment New mechanical fusion Splicing. Extensive print reading abilities. Local Manager Local Manager Verizon Communications 3704 3rd Ave Tampa, Florida Responsible daily monitoring 10-20 Splicing technician Fiber To The Premise Splicing distribution work orders Greenfield work orders Tampa. The daily communication coordination Single Service Providers monitor work order progress, milestones potential jeopardies. Work order package closing documentation. 01/2000 01/2000 Company Name 3192-9L, 9T Manufactures: Charles Industries, DSL Loop Units- HRU, HTUC, HRU612, HRU412, HLU388 Adtran, Pair Gain, PGF 8 line Units- FRC753, PS213, FAU728, FLU712, FLC703 High Gain, AT&T, OTR-D OC48, DDM-2000, MUX2400 Go Digital, NEC, Adtran -HDSL Education Training 1 2005 Bachelor Science Information Systems Security, Information Systems 1 2003 Associates Science Computer Electronic Engineering ISS ITT Technical Institute － City State US GPA: GPA: 0.850 GPA: 0.850 Affiliations Supply Petty Officer: In charge distributing material equipment personnel V1 Air Department, Conducted performance evaluations made promotional recommendations several enlisted personnel V1 AIR Department. Member Crash Salvage firefighting team flight operations Certifications OTR Skills SECURITY, CLOSING, COLOR CODES, CONTRACTS, DOCUMENTATION, FIBER SPLICING, INSPECTIONS, PROGRESS, QUALITY ASSURANCE, SPLICING, VERIZON, DSL, AC, CIRCUITS, COMPONENT LEVEL REPAIR, DDL, SCHEMATIC, TELECOMMUNICATION, TELECOMMUNICATIONS, TELECOMMUNICATIONS EQUIPMENT, AVIATION, CLASS, COMPREHENSIVE LARGE ARRAY DATA STEWARDSHIP SYSTEM, DISPATCHER, OPERATIONS, PROMOTIONAL, SYSTEMS SECURITY, MICROSOFT WINDOWS, WINDOWS 95, WINDOWS 98, WINDOWS ME, DDM, HDSL, MICROSCOPE, MULTIMETERS, OC48, SOLDER, SOLDERING, EXCEL, FIREWALLS, POWERPOINT, RED HAT, WORD, ISS Military Experience 11/1996 11/2000 E-4 Company Name In charge distributing material equipment personnel V1 Air Department, Conducted performance evaluations made promotional recommendations several enlisted personnel V1 AIR Department. Member Crash Salvage firefighting team flight operations. Responsible moving, spotting, safety launching aircraft flight deck. Including instructing personnel breaking tying aircrafts flight deck. Able handle challenges, coordinated variety tasks stressful fast-paced environment Master Arms: Security Patrolman, Dispatcher, Armored escort government bank board USS George Washington. Patrolman Captains' (C.O) Executive Officers' (X.O.I) Mast. Managed crew 40 subordinate enlisted. Delegated tasks enlisted behavior probation. Collaborated superior officers oversee tasks duties personnel within Air Security department. Point man Security Attack Force Team Special Forces Joint tasks onboard USS George Washington.

CONSTRUCTION

MASTER TEACHER Highlights Home schooling knowledge Calm patient Certified Early Childhood Education Head Start programs Strong communicator Toddler preschool curricula Classroom management Classroom management Skills I lot patience, I communicate really well children, I usually calm stressful situation quickly. Education Early Childhood Education 2000 San Jacinto College － City State USA Coursework Child NutritionChild Abuse Awareness trainingCoursework Emergency PreparednessCoursework Behavior ManagementEmphasis Child Development High School Diploma General 1991 Beaumont High School － City State USA Emphasis Child Development Experience Master Teacher Sep 2010 Apr 2013 Company Name － City State Conducted small group individual classroom activities based differentiated learning needs.Encouraged students understanding helpful others.Observed students supply teachers feedback regarding potential learning blocks opportunities support.Physically verbally interacted students throughout day keep engaged.Supported students developing strategies individual needs classroom group dynamics.Organized field trips local parks, fire stations zoos.Helped prepare daily lesson plans activities lessons.Implemented emergent curriculum encourage student participation.Supplied one-on-one attention student, maintaining overall focus entire group.Wrote daily weekly lesson plans.Administered minor first aid injured students.Applied positive reinforcement method redirect negative behaviors.Promoted language development skills reading storytelling. implemented family style meals. conducting parent/teacher conferences. kept personal profiles child. Teachers Associate Aug 2004 Nov 2009 Company Name － City State Promoted language development skills reading storytelling.Applied positive reinforcement method redirect negative behaviors.Conducted small group individual classroom activities based differentiated learning needs.Assisted 5-6 children per station small group learning periods. Organized field trips Encouraged students understanding helpful others.Observed students supply teachers feedback regarding potential learning blocks opportunities support.Physically verbally interacted students throughout day keep engaged.Helped prepare daily lesson plans activities lessons.Implemented emergent curriculum Supplied one-on-one attention student, maintaining overall focus entire group.Physically verbally interacted students throughout day keep engaged.Communicated effectively educators various grade levels.Wrote daily weekly lesson plans.Administered minor first aid injured students.to encourage student participation.Organized field trips local parks, fire stations zoos.Maintained daily records children's individual activities, behaviors, meals naps. Established safe play environment children.Distributed quarterly educational assessments, similar report cards, parent.Developed professional relationships parents, teachers, directors therapists.Observed children signs illness, injury, emotional disturbance, learning disorders speech problems.Maintained daily records children's individual activities, behaviors, meals naps. Teacher aide Aug 1999 Mar 2001 Company Name － City State Promoted language development skills reading storytelling.Applied positive reinforcement method redirect negative behaviors.Conducted small group individual classroom activities based differentiated learning needs. Organized field trips local parks, fire stations zoos. Assisted 5-6 children per station small group learning periods.Encouraged students understanding helpful others.Observed students supply teachers feedback regarding potential learning blocks opportunities support.Physically verbally interacted students throughout day keep engaged.Supported students developing strategies individual needs classroom group dynamics.Helped prepare daily lesson plans activities lessons. Implemented emergent curriculum encourage student participation. Supplied one-on-one attention student, maintaining overall focus entire group.Communicated effectively educators various grade levels.Wrote daily weekly lesson plans.Administered minor first aid injured students.Maintained daily records children's individual activities, behaviors, meals naps.Established safe play environment children.Created implemented developmentally-appropriate curriculum addressed learning styles.Distributed quarterly educational assessments, similar report cards, parent.Maintained child-friendly environment access outdoor activities.Completed required documentation National Head Start program. Extra-Curricular Activities I ran nursery church yea taught Sunday school older kids another two years I also helped run school "get homework done here" program community started kids help home could come us get help homework younger children parents could enroll would come daily school. Summary Talented early education professional diverse experience planning implementing various activities promoting physical, social, emotional intellectual growth children.

TEACHER

FINANCIAL ANALYST INTERN Skills Financial Planning Analysis, Analytical skills, Forecasting, Portfolio Wealth Management, Financial Reporting, Business Analysis, Financial Consulting, Quantitative Analysis, Market Research, Financial Modelling, Project Management, Strategy, Operations, Risk Management, Corporate Finance, Global Finance, Product Management Slabware, Quickbooks, Busy LS, Microsoft Office, Microsoft Excel, Mutual Funds, Alternate Investments, Real Estate Funds, Mortgages, Consumer Loans, Insurance, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook Experience 05/2017 08/2017 Financial Analyst Intern Company Name － City State Augmented company profits 25% conducting detailed financial analysis refining budgets forecasts. Analyzed company financial reports make recommendations revenue generation cost reduction. Reduced 30% costs designing financial process tools, implementing pricing strategies process improvement. Spearheaded led due diligence Acue Marmonite's international projects India, identifying key risk factors forecasting investment viability educated senior management project NPV. Developed innovative financial tools simplify Business Requirement Documentation (BRD's), helped record-keeping, understanding client business expanding client relationships. 11/2015 07/2016 Manager Company Name － City Retail Banking Affluent Business. Amplified high net worth client portfolio USD 16 million USD 18 million less 9 months. Recommended customized product portfolios high net worth clients financial planning investment analysis resulting average client portfolio growth 27%. Administered regulatory procedural compliance ensure adherence proper accounting procedures. Advised clients global trade, designing customer centric propositions hedging mitigating risk. 09/2013 10/2015 Senior Advance Wealth Manager Company Name － City Retail Banking, Wealth Management. Increased total portfolio value USD 5 million, making largest region. Assessed client's financial objectives risk profiles, identified investment opportunities, prepared customized recommendations asset allocation. Exhibited leadership capabilities supporting, training mentoring team wealth managers. Achieved highest personal loan sales figures year 2014 within region. 04/2012 08/2013 Deputy Manager Company Name － City Enhanced portfolio value USD 0.65 million USD 1.05 million acquiring new clients region. Boosted portfolio growth 18% analysing high net worth client portfolios, advising tailed investment solutions. Exceeded bank's budgeted portfolio growth expectations 34%. Carried non-resident operations branch implemented retail Foreign Exchange (FX) Rated TOP 40 mortgage sales performers award PAN INDIA within 5 months joining Axis Bank. Fast-tracked position Senior Wealth Manager within 15 months joining HSBC. Received 'Dynamo' award outstanding performance commitment fairness integrity (HSBC). Ranked first among wealth managers HSBC Delhi region (Aug '14). Received 'Outstanding Performer' award. Ranked first following Compliance AML Practices Operational Excellence HSBC (2014). Education Training Dec 2017 Master Business Administration Financial Analysis Investments University Connecticut School Business － City State Financial Analysis Investments STEM qualifying 36 months OPT) *Vice President Marketing Finance UConn Graduate Consulting Club *Student Consultant Team Lead CT based Start-up *Winner Cigna Strategic Investment Case Challenge Jun 2010 Bachelor Arts Economics Sri Venkateswara College, University Delhi － City India Economics Skills accounting, Analytical skills, Banking, budgets, Business Analysis, Consultant, Consulting, Corporate Finance, cost reduction, client, clients, designing, Documentation, due diligence, senior management, Fast, Finance, Financial, financial analysis, Financial Planning Analysis, Financial Consulting, financial planning, financial reports, Financial Reporting, Forecasting, Foreign Exchange, Funds, Insurance, investment analysis, Investments, leadership, Team Lead, Market Research, Marketing, mentoring, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, pricing strategies, process improvement, Product Management, Project Management, Quantitative Analysis, Quickbooks, Real Estate, record-keeping, Requirement, Retail, Risk Management, sales, Strategy, Strategic, Wealth Management

BANKING

IT DIRECTOR Accomplishments CXA- 206-1 Citrix XenApp 6.5 Basic Administration; IT Security Essentials; Spiceworks 101: Foundations Lab Introduction SQL Military UA Army, Ukraine Senior Sergeant. Experience IT Director August 2015 Current Company Name － City State Formulate deploy long-term strategic plans acquiring enabling efficient cost effective information processing communication technologies. Manage IT department operational strategic planning, including business requirements, project planning, organizing negotiating allocation resources Operational Management Where necessary, reengineer applications support ensure aligns business processes, tactical planning, strategic vision. Define communicate project milestones, service level agreements, resource allocation executive team, department leads, support staff, end users. Develop review budgets IT department divisions ensure comply stated goals, guidelines, objectives. Review performance IT systems determine operating costs, productivity levels, upgrade requirements. Benchmark, analyze report on, make recommendations improvement IT infrastructure IT systems. Develop bid requirements hardware software upgrades, reviews submitted bids compliance stated requirements, makes appropriate award. Authorize oversee deployment, monitoring, maintenance, development, support hardware software based department needs. Develop business case justifications cost/benefit analyses IT spending initiatives. Direct research potential technology solutions implementations support new initiatives, opportunities, procurement efforts. Oversee provision end user services, including help desk technical support services. Develop implement IT policies procedures, including architecture, security, disaster recovery, standards, purchasing, service provision. Oversee negotiation administration vendor, outsourcer, service agreements. Business Application Specialist August 2013 August 2015 Company Name － City State Support major components distributed business applications: Pivotal CRM, Sage MAS100/200, MoveTrack, EMC, Crystal Reporting, Scribe, Salesforce PaaS Improve standards techniques used provide security client/server environment Diagram components tier client/server environment Disaster Recovery Create maintain product training documentation Conduct technology application training assessments ensure staff preparation Provide field application support respond technical inquiries, Coordinate Project Team resources timely delivery implementation support tasks Investigate options ways improve products services Lead tech application implementation, development, testing, enhancements Conduct Data Analysis, Mapping, Extraction, Conversion Migration Performance monitoring, analysis bottleneck detection Microsoft SQL Databases. Information Technology Specialist February 2011 August 2013 Company Name － City State Completive experience VMware vSphere environment: Install, Configure, Manage Provide expertise support Citrix Infrastructure, XenApp, Access Gateway NetScaler Perform support administrative tasks pertaining end-user environment Manage backups restores using EMC Avamar Arkeia backup solution Adjust DHCP DNS Internet Protocol settings access network Internet Deploy support Microsoft Exchange 2007/2010, Office365 Administer installation support enterprise hardware, software, applications Maintain network, firewalls, Windows/Linux servers/computer system security ensure optimal performance Train users proper use hardware software Respond resolve technical issues timely matter Administrate maintain Mitel 5000 IP PBX MultiTech FaxFinder faxing system Maintain “how-to” documentation resolving network, phone, mobile issues Oversee multi-function printer/copier configurations network connectivity Utilize Help Desk management tools create resolve end-user support tickets. Information Technology Specialist I October 2010 January 2011 Company Name － City State Information Technology Specialist I Experience imaging machines using Norton Ghost, Macrium Reflect, Acronis, FOG, Clonezilla Hands-on resolution desktop level, including installing, configuring upgrading software, systems applications Utilize Microsoft Management Console administrate computers user accounts Define security policies user computers compliance Adhere “best practices" administrating user password controls management Upgrade standalone servers roles domain controllers using Active Directory tools Manage Active Directory based user, security group membership accounts Maintain campus-wide Intranet, LAN, Wi-Fi hardware Organize physical cabling computer server rooms infrastructure Provide policies procedures training information scholars staff Develop, document, maintain hardware inventory processes 2 campuses. Network Assistant February 2010 July 2010 Company Name － City State Work-study Assess network performance Set observe network system recommends, upgrades, improvements Support development technical standards application uses Resolve network problems offer technical assistance users. General Manager July 2004 January 2006 Company Name － City State Trained coordinated 25 office personnel Provided supervision; supported motivated employees Organized maintenance features, inventory control ordered necessary materials Formulated daily sales reports Participated development company advertisement. Education Associate Applied Science Network Administration 2010 Hennepin Technical College － City State Network Administration &ndash Applied Science AAS GPA: GPA: 3.71/4.0 GPA: 3.71/4.0 Business Management 2006 IT Security Essentials CertificateBuchach University Business Management － City Ukraine Bachelor Science Elementary Teacher 1999 Zaporizhzhya Pedagogical College － City Ukraine Skills Active Directory, DHCP, DNS, WINS, GPO, backups, budgeting, Citrix, XenApp, VMware, Hyper V, Dynamic CRM, Dynamic GP, ERP, Crystal, Data Analysis, Databases, Disaster Recovery, documentation, Financial Management, firewalls, imaging, inventory control,LAN, WAN, Linux, Microsoft Exchange, Office365, Office, Microsoft SQL, Windows, Migration, negotiating, enterprise, network, PBX, printer, processes, procurement, improve products, project planning, project management, purchasing, Reporting, research, Sage, sales reports, servers, strategic plans, strategic planning, supervision, technical support, cloud, Azure

INFORMATION-TECHNOLOGY

DIRECTOR, VENDOR SERVICES AND COMPLIANCE Summary Extensive experience human resources, account management, business architecture, project implementation, director level operations. Ability display outstanding interpersonal skills, keen analysis, problem solving, team approach meet demands clients stakeholders. Highlights Strong Task Management Skills Benefits Payroll Administration Implementation Change Management Analytical Strong Interpersonal Skills Contract Negotiation Evaluation Compliance Innovative Problem Solving Strong Written Verbal Communication Reporting Documentation Experience Director, Vendor Services Compliance October 2015 Current Company Name City State Analyze requirements produce solutions accordance best practices employment human resource law relates independent consultants, contractors, temporary labor. Architect solutions exceed program objectives in-depth analysis business requirements. Facilitate discovery business information processes uncover potential areas risk. Selected lead management program implementation including project initiation, planning, execution closure. Develop manage project schedules deliverables report status results. Coordinate activities meetings internally stakeholders analyze business requirements solicit feedback. Conduct detailed workflow business reviews monitor project results control resources. Audit data systems ensure thorough understanding processes internal policies. Continually evaluate programs improve process, system, people efficiencies. Prepare metrics recommendations present Quarterly Business Reviews. Team Manager October 2008 December 2010 Company Name City State Responsible team Human Resource Specialists/Business Managers. Manage programs ensure account satisfaction operational delivery defined objectives. Develop effective relationships key stakeholder involved client programs. Screen hire senior level professionals well coordinate orientations. Actively train, mentor, consult new employees hired company. Conduct regular feedback planning sessions employees meet career path objectives including professional development coaching. Evaluate adjudicate independent contractor compliance assessments. Provide risk analysis assessment identifying potential areas concern ensuring programs administered agreed upon. Negotiate master service agreements individual consulting contracts. Human Resource Specialist/Business Manager November 2006 October 2008 Company Name City State Educate communicate regarding complex human resource, legal, financial, system transactions. Administration benefits including retirement, profit sharing, medical, dental, life, disability insurance. Oversee invoicing, payroll, expense processing reconciliation assigned accounts. Work independent contractors vendors perform compliance assessments. Audit reconcile online reports guarantee accounts accurately reflect business goals. Provide operational business support high level customer service assigned group professionals working domestically internationally. Serve advocate internally ensure outstanding issues managed resolved promptly. Establish maintain positive working relationships developing credibility report. Relationship Banker August 2004 October 2006 Company Name City State Proactively initiate, develop, manage long-term, profitable relationships. Manage existing client relationships identify future needs consultatively address them. Profile prospects clients indentify additional financial needs, refer appropriate financial partners. Deliver superior quality service person phone client needs met consistent positive basis. Responsible preparing weekly monthly reports employee branch status several aspects banking. Hold meetings weekly employees knowledge current products, sales meetings, satisfying client needs. Oversee participate daily operational function branch teller area responsible delivery superior quality service adhering corporate, regulatory audit guidelines. Ensure timely efficient completions client transactions teller staff acting service leader branch personnel. Proactively encourage sales/quality referral process branch teller staff. Consistently met monthly sales goals. Recognized Regional President 100% score mystery shopper. Director, Enterprise Solutions January 2011 September 2015 Company Name City State Analyze requirements produce solutions accordance best practices employment human resource law relates independent consultants, contractors, temporary labor. Architect solutions exceed program objectives in-depth analysis business requirements. Facilitate discovery business information processes uncover potential areas risk. Selected lead management program implementation including project initiation, planning, execution closure. Develop manage project schedules deliverables report status results. Coordinate activities meetings internally stakeholders analyze business requirements solicit feedback. Conduct detailed workflow business reviews monitor project results control resources. Audit data systems ensure thorough understanding processes internal policies. Continually evaluate programs improve process, system, people efficiencies. Prepare metrics recommendations present Quarterly Business Reviews. Education MPA Human Resource Management January 2012 George Mason University City State Human Resource Management BA Organizational Communication May 2006 George Mason University City State Organizational Communication AS General Studies May 2004 Northern Virginia Community College City State General Studies Skills account management, approach, Architect, banking, Benefits, Change Management, coaching, Strong Interpersonal Skills, interpersonal skills, consulting, contracts, Contract Negotiation, client, clients, customer service, delivery, Documentation, financial, Human Resource, human resources, insurance, invoicing, law, legal, director, Management Skills, meetings, mentor, Payroll, personnel, policies, problem solving, processes, improve process, profit, program implementation, quality, Reporting, risk analysis assessment, sales, phone, Verbal Communication, workflow, Written

BANKING

BUSINESS DEVELOPMENT EXECUTIVE Summary Results driven sales professional exemplary record developing strategic initiatives enhance sales. Thrives challenge, initiates action entrepreneurial business approach. Able seize opportunities demonstrates excellent networking skills. Exudes energy enthusiasm consistently meeting exceeding sales targets. Offers excellent record experience accomplishments. QUALIFICATION HIGHLIGHTS Account/Territory Management Contract Negotiations Client Development/Focus Sales Analysis Strategic Planning Quota Attainment Business Development/Market Growth Team Leadership Consultative Sales Network Solutions Experience Company Name September 2008 Current Business Development Executive Responsible managing entire sales cycle accountability engage specialist team members; Aggressive active competitive accounts, knowledgeable regarding competition industry trends; Identify, articulate, implement products, solutions services customer requirements; Articulate position full spectrum OfficeMax products, services, solutions key departmental decision makers; Develop implement business plan client base identify, sell, support services and/or products existing OfficeMax accounts; Responsible proposing closing engagements achieve total revenue growth (sale annuity), profit, customer satisfaction plans; Perform account maintenance continuous new business development; Work in-territory BRM resources accomplish install, revenue, profit objectives; Develop plans growth solicit buy-in management; Perform presentations internally externally existing capabilities gain support. Company Name September 2005 September 2008 Client Advisor Developed new business leads increase client base focused personal marketing efforts include, limited to, direct mail, networking affiliations, telemarketing Accommodated client product preference via presentation demonstration; Kept abreast incoming inventory, features, accessories, etc determine benefits prospective clients; Conducted needs assessments potential buyers; Ensured proper follow potential buyers developing, implementing, monitoring prospecting sales control system; Maintained comprehensive knowledge pricing specifications competitive vehicles provide clients informative comparisons; Made effective deliveries following sales details, inspecting every vehicle sold, introducing clients Service Manager, making personalized delivery vehicle. Key Contributions Awarded Client Advisor Month 18 times; Achieved BMW North America's highest sales award exceeding yearly sales quotas 2006 2007 Received sales incentive awards on-the-spot sales client retention. Company Name November 2001 September 2005 Sales Representative Established relationships key target physicians assigned territory office in-services, roundtable discussions, focus group meetings, speaker programs routine office visits; Sales cycle included cold calling, appointment setting, needs analysis, post-sale tracking; Worked effectively team members gaining market share competitors; Implemented cross-over technique territory organization plan maximize build stronger relationships physicians consultants; Provided product presentation target physicians include clinical facts statistics indications; Attended corporate training seminars maintain strong working knowledge product. Key Contributions Gained highest sales percentage new product growth since March 2005 Achieved quarterly sales goal well maintained top 25% status throughout tenure Built key relationships successfully gain access physicians often difficult see. Company Name April 1999 November 2003 Document Solutions Executive Marketed photocopiers facsimile equipment businesses, schools, individuals within assigned territory; Sales cycle included cold calling, appointment setting, needs analysis, product presentation demonstration, post-sale tracking; Developed new client base assigned territory averaged 200 cold calls weekly; Analyzed customer requirements determine product solution. Key Contributions Achieved 100% $3M quota fiscal year 2001 2002 Received highest sales award company-wide February 2000 Received Team Player award second quarter 2001 Received Document Management Consultant Year award 2001 2002. Skills Articulate, benefits, business plan, closing, cold calling, competitive, Consultant, corporate training, Client, clients, customer satisfaction, delivery, direct mail, Document Management, facsimile, features, focus, Image, inventory, Leadership, managing, marketing, market, meetings, access, office, 2000, needs analysis, networking, new business development, photocopiers, presentations, pricing, profit, speaker, Quality Assurance, Sales, Sales Training, seminars, statistics, Team Player, telemarketing Education Hampton University May 1998 Bachelor Arts Political Science City State Political Science Ricoh University January 2001 Image Management Certification, Levels 1 National Sales Training Phases I, II, III, Forest Laboratories, April 2004 Leadership Workshop, BMW Porsche Arlington, October 2006 Understanding Leasing, BMW Porsche Arlington, September 2007 BMW North America Quality Assurance Workshop, BMW Porsche Arlington

BUSINESS-DEVELOPMENT

PHARMACEUTICAL SALES REPRESENTATIVE, WOMEN'S HEALTHCARE SPECIALIST Professional Summary Skills PROVEN ADMINISTRATIVE HIGHLY ORGANIZED LEADERSHIP SUPPORT EVENT PLANNING ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING MINDSET RESOLUTION PROJECT STAFFING TEAM LEADERSHIP REPORTING AND SELF DIRECTED DOCUMENTATION OUTBOUND CALLING PROSPECTING Account Management Acquisitions ADMINISTRATIVE Contracts Clientele Customer satisfaction Customer Ssatisfaction Decision making DOCUMENTATION EVENT PLANNING Inventory TEAM LEADERSHIP LEADERSHIP Director Managing Marketing plans Marketing Market Mergers Communicator Organizational skills Problem-solving PUBLIC SPEAKING Recruitment Relationship-building REPORTING Sales STAFFING Strategic Strategic planning Team player Work History PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist Company Name – City State Doubled membership environment acquisitions mergers National chain accounts directly affected potential membership recruitment. Investigated resolved customer inquiries complaints timely empathetic manner. Responded customer inquiries thoroughly professionally. Provided elevated customer experience generate loyal clientele Resolved customer complaints professional manner prioritizing customer satisfaction. Set explained new membership contracts. Effectively communicated supported sales, marketing administrative teams daily basis. Assisted creating pre-season marketing plans support department divisional Strategies. Communicated vendors regarding backorder availability, future inventory special orders. Developed Account Management Program focused maintaining existing account base using referral reference systems attract new accounts. Organized new member marketing program including identifying potential target accounts, developing high touch outreach plans, incentive packages, growth Objectives. Successfully managed acquisition New England Association increased membership 50% within first two years. Asked appropriate open-ended questions discover prospects' needs requirements. Representative year 2003 Successfully launched new products rapidly gained market share. Maintained extensive knowledge competitors, offerings presence assigned territory. Serviced accounts regular basis propose new products services maximize revenue. Identified qualified accounts assess market potential. Consistently hit exceeded quarterly sales goals. Identified analyzed key competitors related products. Contacted customers soon issues arose immediately find resolution problems escalated. Communicated regularly territory, regional strategic managers daily support strategic planning accounts. Successfully sold brand name products, competing generic medicine. Communicated regularly territory, regional strategic managers daily support strategic planning accounts. Visited customer locations determine needs, set contracts provide training. Education Bachelor Arts Business Administration And Public Relations 1995 Heidelberg College City State Work History PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist Company Name – City State Doubled membership environment acquisitions mergers National chain accounts directly affected potential membership recruitment. Investigated resolved customer inquiries complaints timely empathetic manner. Responded customer inquiries thoroughly professionally. Provided elevated customer experience generate loyal clientele Resolved customer complaints professional manner prioritizing customer satisfaction. Set explained new membership contracts. Effectively communicated supported sales, marketing administrative teams daily basis. Assisted creating pre-season marketing plans support department divisional Strategies. Communicated vendors regarding backorder availability, future inventory special orders. Developed Account Management Program focused maintaining existing account base using referral reference systems attract new accounts. Organized new member marketing program including identifying potential target accounts, developing high touch outreach plans, incentive packages, growth Objectives. Successfully managed acquisition New England Association increased membership 50% within first two years. Asked appropriate open-ended questions discover prospects' needs requirements. Representative year 2003 Successfully launched new products rapidly gained market share. Maintained extensive knowledge competitors, offerings presence assigned territory. Serviced accounts regular basis propose new products services maximize revenue. Identified qualified accounts assess market potential. Consistently hit exceeded quarterly sales goals. Identified analyzed key competitors related products. Contacted customers soon issues arose immediately find resolution problems escalated. Communicated regularly territory, regional strategic managers daily support strategic planning accounts. Successfully sold brand name products, competing generic medicine. Communicated regularly territory, regional strategic managers daily support strategic planning accounts. Visited customer locations determine needs, set contracts provide training. Certifications PROVEN ADMINISTRATIVE HIGHLY ORGANIZED LEADERSHIP SUPPORT EVENT PLANNING ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING MINDSET RESOLUTION PROJECT STAFFING TEAM LEADERSHIP REPORTING AND SELF DIRECTED DOCUMENTATION OUTBOUND CALLING PROSPECTING Skills Account Management, acquisitions, ADMINISTRATIVE, contracts, clientele, customer satisfaction, customer Ssatisfaction, decision making, DOCUMENTATION, EVENT PLANNING, inventory, TEAM LEADERSHIP, LEADERSHIP, Director, managing, marketing plans, marketing, market, mergers, communicator, organizational skills, problem-solving, PUBLIC SPEAKING, recruitment, relationship-building, REPORTING, Sales, STAFFING, strategic, strategic planning, team player Additional Information Experienced, multi-faceted business professional ability quickly generate business results. Seeking position Abbott Territory Sales Position Tacoma,WA. Adept attending job related conventions managing special company events attract candidates. Top-notch skills relationship-building, problem-solving decision making. Open clear communicator collaborative hardworking style. Membership Enrollment Director excelling customer satisfaction retention. Flexible hardworking deadline driven environments. Energetic team player top launch organizational skills. Intensive 3 Week training program Radnor, PA

HEALTHCARE

STORE CHEF Summary Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader Healthy Cuisine Passionate Food Service. 4 Star 4 Diamond Resorts Hotels Spa Country Club Customer Service Team Educator Multi Unit Manager. Menu recipe development Writing implementing operational standards procedures Event planning execution Labor management, purchasing inventory controls, cost management, budget formulation, P L management forecasting Increasing efficiency innovative decisive ways ensuring high level guest satisfaction Multi-unit management skills Concept creation menu enhancement incorporating trending foods flavors resulting 15% 20% average annual sales increase across venues Development execution standards procedures resulting improved labor performance decreased labor cost 4% annually 20% 5 year period Experienced public speaker subjects ranging food cooking healthy lifestyle tips practices multiple audiences, including corporate, college students, elementary school children senior citizens Creating implementing health-promoting food service programs corporate dining clients Kroger's Supermarket Nutritional menu development recipe analysis improved health results long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection build foundations healthy lifestyle Highlights ServSafe certified Strong butchery skills Contemporary sauce work Focused disciplined High volume production capability Focus portion cost control Inventory management familiarity Featured [publication name] Featured Travel Leisure's “Top 10 Restaurants [city]” Experience Store Chef April 2014 Current Duties including menu development one one consultation customer designing menus, well work scheduling, complete budget bistro food outlet. On campus Catering. Successful menu development execution clientele, resulting 20% business increase 6 month prior emphasis light fare highlighting locally grown ingredients regional flavors. Implement staff training program, including task competency indexing increased labor efficiency, flavor development cooking techniques food presentation concepts. Inventory handling, management rotation accordance HACCP, food cost controls food quality standards. Executive Chef July 2013 January 2014 Company Name Delivers strong operational performance executing Sodexo regulatory agency standards programs, continually monitoring operations, completing assessments necessary action plans provide optimal food quality meal service. Drives customer satisfaction, maintains client relationships rounding. Ensures compliance food safety, sanitation, overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding manages performance department include Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control food safety sanitation. Manages controls resources materials ensure quality, adequacy supply cost control within budgetary guidelines. Responsible managing process purchasing, receiving, scheduling, inventory control managing food production activities compliance Sodexo food production systems. Assist menu planning, pre-costing post-costing. Executive Chef/ Food service Manager May 2005 January 2013 Company Name － City State Premium menu design, recipe development culinary education kitchen staff lining events, live cooking demonstrations. Pairing events upscale private catering functions Doctor Executive broad Culinary nutrition consultant health improvement results Patient staff. Successful design implementation menu, promotes conscious cuisine standards, culinary. Help development nutritional standards food outlets. High positive guest feedback surveys 65% sales increase 5-year period. Implemented purchasing protocol procedures, resulting securing competitive pricing purveyors. Aggressively fought waste promoted cross-utilization consistently maintain food cost budget 27% 1 2.5 percentage points. Positive write-ups Kindred Magazine Tucson newspapers Outstanding, clean kitchen outlets by, Arizona health department. Development, enforcement Standards Procedures Handbook service production, resulting consistent standard task execution team members 20% reduction labor costs 5-year period since implementing program. Budget development financial benchmarking experience contingency planning preventing business profit loss, daily metrics analysis financial team, including revenue-labor cost guest satisfaction management. Executive Sous Chef November 2001 April 2005 Company Name － City State Successful assist direction $1.5 million renovation dining facilities kitchens, including four restaurant, Culinary Learning Center, bistro, retail space stations buffet. Budget development forecasting focus lean management staff cross training shifting manpower across Food Beverage areas according business requirements. Education Associate Degree Culinary Arts Management 1991 Sullivan College National Center Hospitality － City State Culinary Arts Management Diploma Professional Cook Honors in: Educational Foundation National Restaurant Association Certification Serve Safe Certification Accomplishments 3 7 Image Options Premium catering services event planning. Menu design, recipe development. Culinary education, team-building events, live cooking demonstrations, food wine pairing events upscale private catering functions Doctor Executive broad Culinary nutrition consultant health improvement results Patient staff. Successful design implementation menu ,that promotes conscious cuisine standards, culinary. Help development nutritional standards food outlets. high positive guest feedback surveys 45% sales increase 3-year period. Interests Chefs Collaborative Member Alumni Association Sullivan University Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association Sullivan University Spotlight Gourmet Magazine 1996) Traveler top ten Spas (1997) Miraval Resort 1997) Bon Appetit Best year (1997) Food Wine 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, financial, focus, forecasting, indexing, Inventory, inventory control, managing, materials, newspapers, pricing, profit, purchasing, quality, receiving, retail, safety, sales, scheduling, staff training

CHEF

FINANCE SPECIALIST Summary Highly motivated results-oriented professional two years experience high-pressure finance accounting environments. Innovative adaptive thinker constantly seeks improve efficiencies profitability Highlights Variance analysis Financial modeling Superior time management Account reconciliation Advanced Excel Salesforce Board Report preparation 10-Q 10-K Accomplishments Reduced cost processing payments accounts payables 95% approximately $1.00 per check $0.05 per payment Team leader new development process, Purchase Loan Accounting, implementation supporting SaaS, Evolv. Added $300,000 monthly income, approximately 43% EBT. Experience 09/2014 Current Finance Specialist Company Name City State Added detail-oriented, results-driven, efficient mindset Finance team five. Accounts payable, prepaid expenses, fixed assets. Acquisition Riverside Bank December 2014 increased total assets $550 million $850 million. Purchase Loan Accounting M&A process generated additional 40% monthly income: On job learning opportunity greatly improved troubleshooting problem solving skills. Team leader implementation use software Primatics Financial (Evolv). Coordinated consultants, Primatics Financial staff, coworkers meet project deadlines. Wrote procedures monthly processing Purchase Accounting use software. Responsible calculation fair value Acquired Loan Portfolio regulatory reporting. 10-Q 10-K proofing, editing, updating financial tables led development strong ability interpret key business performance metrics. SNL Implementation: team leader use SNL web-based software (SaaS) resulted live feed general ledger data analyzed transformed reportable format without reliance Access databases. Investment activity General ledger bank account reconciliations. 04/2014 08/2014 Deposit Operations Associate Company Name City State Four month bid Deposit Operations department gain introduction banking. Daily activities: Items processing, ACH file verification, incoming/outgoing wire operations. General ledger reconciliations. Wrote updated procedures. 09/2012 05/2013 Accounting Associate Company Name City State Accounts payable receivable process Worked independently set automated 1099 process accounting system, Inacct. Interacted IRS representatives researched regulations regards 1099-INT/MISC requirements. Reconciled lending bank account booked principal interest loans receivable. Used Salesforce (core software) upload lending activity Intacct (financial software). Booked realized unrealized FX gains, losses hedging adjustments. Revaluated principal outstanding foreign currencies due monthly exchange rate fluctuations. Worked closely Controller produce financial statements accounting software (Intacct) excel. Ensured consistency accuracy data relayed across multiple departments 07/2012 08/2012 Community Consultant Company Name Volunteered Guatemala help Microfinance organization improve community outreach. Performed marketing sales campaigns local entrepreneurs rural communities. Empowered individuals providing access vital affordable products (i.e. glasses, water filters, solar products) Managed team eight conduct sales market research solar products urban rural areas. Translated qualitative data quantitative data excel used PowerPoint presentation present findings. Education 05/12 Bachelor's Science Finance Bentley University City State GPA: GPA: 3.33 Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011 Major GPA: 3.33 Academic Achievements: Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011 Select One International Business Universidad de Navarra City State Spain Study Abroad Program 08/2010-06/2011 Challenged personal boundaries immersing Spanish culture academic year. Embraced opportunity build new relationships participating program I knew colleagues prior. Languages Advanced Spanish Interests Carpentry, globalization, international economics, sailing, social economic development, sports, technology. Skills accounting software, accounts payable, banking, databases, fixed assets, prepaid expenses, marketing sales, Access, Excel, Microsoft Office Suite, PowerPoint, ORACLE, Peachtree,

FINANCE

FINANCE PROJECT COORDINATOR Summary Accommodating Project Coordinator effectively manages strict deadlines, schedules repetitive tasks positive, can-do attitude. Areas strength include professionalism, high level organizational skills, detail oriented, multi-tasking capabilities, self-directed resourceful learner ability adapt easily change. Highlights Financial statement analysis Account reconciliation expert General ledger accounting Strength regulatory reporting Self-directed Adobe software proficiency Effective time management Strong organizational skills Superior research skills Flexible team player Advanced computer proficiency (PC) Accomplishments Process Improvement Oversaw implementation cash applications system resulted cost-effective service. Increased office organization implementation improved cash management accounting system. Research Investigated analyzed operational processes identify resolve bottlenecks within internal operations. Data Organization Improved office organization compiling quarterly budget reports, financial spreadsheets, organizational charts company data reports using advanced Microsoft Excel functions CFO ownership. Maintain status reports provide management updated information client projects contracted accounts. Training Successfully trained Accounts Receivables Adjudication departments accounting software (Sage Accpac 300 ERP) associated databases, policies procedures focusing minimizing errors generating superior results. Experience Company Name July 2012 Current Finance Project Coordinator City State Monitor regulatory activity maintain compliance health care records document management laws. Implement electronic document processing, retrieval, distribution systems collaboration information technology specialists. Check figures, postings, documents correct entry, mathematical accuracy, proper codes. Classify, record, summarize numerical financial data compile keep financial records, using journals ledgers computers. Debit, credit, total accounts computer spreadsheets databases, using specialized accounting software. Company Name February 2012 June 2012 MD Verification Division-Temp Contract Position City State Verification medical prescriptions accuracy medical offices pharmacists. Use telephone etiquette, data entry, daily goal-oriented objectives. Company Name January 2011 February 2012 Compound Pharmacy Technician City State Transfer medication vials appropriate number sterile, disposable syringes, using aseptic techniques. Receive written prescription refill requests verify information complete accurate. Pre-package bulk medicines, fill bottles prescribed medications, type affix labels. Mix pharmaceutical preparations, according written prescriptions. Compound dispense medications prescribed doctors, calculating, weighing, measuring, mixing ingredients. Company Name March 2006 June 2009 Quality Control Specialist -Compliance Coordinator City State Reviewed monitored mortgage loan files completeness accuracy. (~100 files monthly) Helped transition company paper electronic storage scanning logging hard copies file. Data entry new set close file submissions. Held quarterly update meetings company policy procedures. Trained newly hired processors databases procedures. Assisted company policy procedure manual; coordinated FDIC representative internal company policies associated Fair Lending Act. Education Liberty University 2014 Bachelor Science Business Administration City State US Minor Biblical Studies Deans List Academic Achievement Award (2013) Coursework Human Resources, Community Public Health, Non-Profit Management, Strategic Planning Management, Advanced Computer Applications, Economics, Organizational Behavior, Marketing, theological studies. Skills Proficient Microsoft Office Suite Applications [Windows,Word,Excel,PowerPoint,Outlook] MS Office Cloud experience [Drive, Office 360] Reporting (excel based) forecasting, trending, administration. Excellent interpersonal, verbal written communication skills. Work outside vendors peers complete projects alignment company financial goals. Manage daily activities workload AR financial department company Controller. Ability conduct monthly quarterly meetings discuss department goals objectives. Strong Organizational skills, juggling multiple tasks handling stressful situations. Extremely resourceful; there's always solution given situation. Desktop Publishing Software: Photoshop, Wordpress, HTML (<>

FINANCE

OPERATIONS COORDINATOR Summary Dedicated focused Office Manager excels prioritizing, completing multiple tasks simultaneously, following achieve project goals. Seeking role increased responsibility authority. Resourceful accomplished extensive office operations personnel organization expertise. Highlights MS Office NetSuite Sales Office Ally Business Development Sound Judgment Social Media Networks Managing Multiple Priorities Articulate Public Speaker Calm Under Pressure Account Management EProcessing Network Team Player Operations Management Eye Detail Computer-Savvy Community Outreach New Customer Acquisition Interpersonal Skills Multi-Media Marketing Accomplishments Received merit raise strong attention detail, exemplary customer service team-player attitude. Successfully planned executed corporate meetings, lunches, special events groups 20+ employees. In charge implementation Office Evolution Columbus's social media, marketing, online blog presence. Experience Operations Coordinator March 2016 Current Company Name City State Human Resources Administrator Portland branch. Payroll Administrator Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained front desk reception area neat organized fashion. Designed electronic file systems maintained electronic paper files. Served central point contact outside vendors needing gain access building. Made copies, sent faxes handled incoming outgoing correspondence. Facilitated working relationships co-tenants building management. Organized files, developed spreadsheets, faxed reports scanned documents. Created weekly monthly reports. Business Center Manager June 2015 March 2016 Company Name City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained front desk reception area neat organized fashion. Designed electronic file systems. Handled media public relations inquiries. Served central point contact outside vendors needing gain access building. Dispersed incoming mail correct recipients throughout office. Supplied key cards building access employees visitors. Made copies, sent faxes handled incoming outgoing correspondence. Facilitated working relationships co-tenants building management. Organized files, developed spreadsheets, faxed reports scanned documents. Created weekly reports. Properly routed agreements, contracts invoices signature process. Managed daily office operations maintenance equipment. Billing invoicing. Language Arts Instructor August 2013 August 2015 Company Name City State Promoted good behaviors using positive reinforcement method. Maintained daily records children's individual activities behaviors. Created implemented developmentally-appropriate curriculum addressed learning styles. Incorporated music, art theater lesson planning. Developed professional relationships parents, teachers, directors therapists. Helped prepare daily lesson plans activities lessons. Supplied one-on-one attention student, maintaining overall focus entire group. Communicated effectively educators various grade levels. Teacher June 2009 August 2013 Company Name City State Promoted language development skills reading storytelling. Conducted small group individual classroom activities based differentiated learning needs. Applied positive reinforcement method redirect negative behaviors. Observed students supply teachers feedback regarding potential learning blocks opportunities support. Organized field trips local parks, fire stations zoos. Encouraged students understanding helpful others. Education Bachelor Science Elementary Education 2012 Ball State University City State Elementary Education Emphasis technology, psychology, development, educational theory, behavior management. Coursework emergency preparedness. Minor Educational Technology. English Creative Writing coursework. Skills Account Management, Articulate, Billing, Business Development, Interpersonal Skills, Contracts, Creative Writing, Emergency Preparedness, English, Invoicing, Lesson Planning, Managing, Marketing, Networking, Operations Management, Presentations, Public Relations, Public Speaker, Sales, Team Player, Phone Answering

ARTS

PERSONNEL SECURITY SPECIALIST Summary Dedicated Security Specialist professional possess excutes broad knowledge division processes include Personnel Security, Information Security, Physical Security Industrial Security. Personable leader comfortably interacts people diverse cultures backgrounds. Highlights Security Asset Protection Professional Certification (SAPPC) Security Fundamentals Professional Certification (SFPC) Cleared Top Secret information granted access Sensitive Compartmented Information based Single Scope Background Inestigaton. (Open PPR, 204 12 12) Joint Personnel Adjudication System e-QIP Microsoft Office Accomplishments Deployed support Joint Special Operations Task Force CENTCOM Area Responsibility (AOR). Provided full-spectrum security support include Personnel Security, Information Security, Physical Security Industrial Security. Worked joint personnel services, well government agencies. Experience Personnel Security Specialist 05/2014 Current Company Name City State Personnel Security Specialist within Joint Command Presides daily personnel security-related activities maintenance established personnel security program accordance DoD Regulation 5200.2-R, Army Regulation 380-67 knowledgable DoD federal agencies Personnel Security Program policies Conducts prescreening interviews Sensitive Activities (SA) position candidates Conducts interviews personnel requiring security clearances provides assistance use e-QIP Processes fingerprints conjuction initiating Single Scope Background Investigations (SSBIs) National Agency Checks Local Credit Checks (NACLC) Conducts Local Records Checks (LRCs) Provost Marshall Office (PMO) Communicates coordinates directly Office Personnel Management (OPM) along DoD CAF Assists command personnel completing rebuttal packets Letters Intent (LOI) Deny/Revoke initial current security clearance determination Statements Reason (SOR) response DoD CAF correspondance Oversees suspension security clearances denial revocation recommended DoD CAF commanders Managed maintained Personnel Security Management (PSM) net JPAS command Grants Interim Secret Top Secret access Self-taught e-QIP assists subordinate units use e-QIP Implements, monitors, reviews evaluates personnel security investigations Provides assistance individuals derogatory information develops course investigation Provides training Assistant Security Managers (ASMs) use JPAS e-QIP Conducts classification reviews Conducts preliminary inquiries security violations possible compromise classified information Coordinates conducts various Focal Point briefings military, civilians, contractors Conducts facility inspeciations ensure compliance regulations Security Specialist 07/2012 05/2014 Company Name City State Direct assistant command Special Security Officer (SSO) matters pertaining personnel, information, physical industrial security Continuous management reporting administration SCI-associated security programs Enforcement rules regulations ensure Sensitive Compartmented Information Facility (SCIF) complied applicable construction physical requirements, standards, regulations Management supervision personnel daily activities within view Special Security Office Managed maintained Personnel Security Management (PSM) net JPAS 5000 personnel, staff transient Advised higher level management officials preparing narrative reports identified security deficiencies findings recommendation corrections deficiencies Awarded outstanding performance providing 166 civilians 66 foreign nationals security clearance background checks associated Magnum Night Training Exercise Assisted development initial SSO Plan Actions Milestones (POA&M) reaccredit SCIF Conducted random effective entry/exit reports (badge trace) via security software video monitoring Conducted physical workspace personnel security inspections Assisted SSO matters pertaining annual SCIF inspections Managed handling, storing, destruction classified materials compliance DoD directives Enforced security policy matters pertaining processing, dissemination, controlling classified materials daily Conducted security indoctrinations utilizing digital media support equipment Coordinated SCI conference rosters verify eligibility access Coordinated track polygraphs eligible individuals Coordinated foreign visit requests (FVR) security clearance background checks foreign nationals support international training exercises Ensured SCI personnel educated DIA SCI Administrative Security Manual (M1), NAVSUP DoD 5105.21-M-1, ICD 503, DCID 6/9, ICD 704/705, SSO Navy BANIFs, Joint DODIIS JANFAN series instructions, DoD, National Industrial Security Program (NISPOM) handling Special Intelligence SCI material managed SCI Courier System enforced strict compliance security regulations established Defense Courier System. Assistant Command Security Manager/ Aviation Ordnanceman 01/2008 01/2011 Company Name City State Maintained organized file management 1500 security recordsfor military civilian contractor personnel per SECNAVINST 5510.36 instructions Utilized Joint Personnel Adjudication System (JPAS) enter data verify U.S. Navy personnel security information Tracked clearance eligibility access 1500 personnel Sorted applications, fingerprints, scheduled OPM notices, closed investigations, adjudications, SF-86s, SF-85Ps, investigations military civilians programs Conducted personnel security interviews, required, clarify allegations questionable nature regard security clearance eligibility Administered record checks utilizing Single Scope Background Investigations, National Agency Checks, National Agency Checks Inquires Secret Periodic Reinvestigations determine recommend security level eligibility Assembled loaded ammunition average 4-5 Naval helicopters daily Serviced aircraft guns accessories ship port Stowed, assembled loaded aviation ammunition including missiles, bombs rockets Assembled tests maintained air-launched guided missiles Supervised 12 sailors operation aviation ordnance shops, armories stowage facilities Education Masters Education Curriculum Instruction 2015 Concordia University Bachelor Science Criminal Justice 2013 ECPI University Job Related Training Naval Security Manager Course, S-3C-0001; DoD SCI Security Officials Course; SSO Navy SSO/SSR Professional Training Course; SERE 100.1 Level A Code Conduct Training Course (FOUO); FSO Program Management Possessing Facilities Curriculum; FSO Orientation Non-Possessing Facilities Curriculum; Safeguarding Classified Information National Industrial Security Program Course Exam; Basic Industrial Security Government Security Specialist Curriculum; Introduction National Industrial Security Program (NISP) Certification Accreditation Process Course Exam; NISP Self-Inspection Course Exam; Risk Management DoD Security Programs; Information Security Emergency Planning; Introduction Personnel Security Adjudication; Security Policies, Principles Programs Course Exam; Introduction DoD HSPD-12 CAC Credentialing Course Exam; Completed All Eight Certification Courses Related e-QIP; Completed All Training Operation Administration JPAS/JCAVS; Transmission Transportation Industry Course Exam; Developing A Security Education Training Program Course; Visits Meetings National Industrial Security Program Course; Personnel Clearances NISP Course Exam; Facility Clearances NISP Course Exam (November, 2013) NISP Reporting Requirements Course Exam; Understanding Foreign Ownership, Control Influence (FOCI) Course; Industrial Security Facilities Database (ISFD) Facility Clearance Verification Notifications Industry; Special Access Programs (SAP) Overview; Social Networking; Integrating Counterintelligence (CI) Threat Awareness Security Programs Course; Sensitive Compartmented Information (SCI) Refresher Course Exam; Temporary Sensitive Compartmented Information Facilities (T-SCIF) Training; Completed additional twenty-five online courses pertaining Information Personnel Security Professional Affiliations Military Intelligence Corps Association (MICA)

AVIATION

A LA CARTE CHEF/ CHEF DE CUISINE Summary A professional cook 10+ years combined job work training experience, background managerial non-managerial positions high quality restaurants organizations, firm foundation built respect execution proper cooking techniques, importance always able learn grow professional. Highlights Focused disciplined High volume production capability Focus portion cost control Inventory management familiarity Sous vide technique Effective Communicator Organizational Skils Task Oriented Experience Company Name City State A La Carte Chef/ Chef De Cuisine 10/2015 Current Supervise 10 cooks across two kitchens Encourage Motivate Staff Members uphold quality standards keeping club traditions expectations Planning Preparation three seasonal menus Creating nightly specials revolving around seasonality using many local ingredients possible Contemporary trendy cuisine, respect traditions favourites club members Effectively expedites la carte service Management protein, perishable, dry goods inventory focus utilisation cost effectiveness 100- 200 Covers Nightly Company Name City State Sous Chef 04/2015 Current Effectively Managing kitchen team 12 cooks stewards two kitchens property Tasked preparation execution special event menus Planning executing daily changing dinner menu Strong focus locality ingredients Responsible extensive running inventory fresh proteins Training new cooks team members understand quality standards proper cooking techniques. 75-175 covers nightly Company Name City State Lead Expeditor 02/2014 02/2015 The Masters Golf Tournament Terrace Kitchen High Pressure Environment Time Management Stress Management Effective Planning Organisational Skills. 800-1100 covers 3 hours Company Name 12/2009 05/2014 Merion Cricket Club, Haverford, PA, Junior Sous Chef Viking Culinary Center, Haverford, PA, Chef/Instructor Cloud Catering Events, NYC, NY, Cook The Black Rat, Winchester, England, Stage Craigie Main, Cambridge, MA, Stage Four Seasons Resort: Aviara, Carlsbad, CA, Intern Education 2009 Culinary Institute America City State Bachelors Professional Studies Culinary Arts Restaurant Management Assisted numerous school-sponsored catering events 450 people. Member Inter-collegiate soccer team four years, serving captain one year. Kitchen assistant saturday morning, 15 person Adult Education classes. Residence Assistant, 2 1/2 years Skills Interpersonal Skills, cooking, critical thinking, dependability focused, human relations, inventory, listening skills, time personnel management skills, stress management, supervision, teaching, leadership, enthusiasm, passion cooking, problem solving

CHEF

COMMUNITY ADVOCATE Summary Compassionat e social services professional active listener dedicated working tirelessly clients help resolve mental health issues thrive terms.Eager learn Highlights 30 hour Domestic Violence Training Customer services training Proficient Microsoft Office: Excel/Word/PowerPoint/Publisher/Outlook Type 50 WPM Leadership Training Mental Health Facilitator Skilled DV Facilitator Skilled Advocate Violence prevention Attentive listener Sensitive Empathetic Detail-oriented Excellent interpersonal skills Accomplishments Developed 10 member supported partnership helped victims domestic violence get housed, gain skills, employment, ongoing support resulted sustainability. Experience Community Advocate February 2015 February 2016 Company Name － City State Developed maintained resources walk-in clients emergent needs. Participated additional training requirements effort stay abreast ever changing rules regulations associated various governmental programs Interviewed clients pressing issues including safety needs, food, clothing, housing, finances, employment, physical mental health determine nature client need Helped identify inner capacities connecting external resources resource systems Advocated educated clients housing work barriers prevent housing. Facilitated Co-facilitate community support groups utilizing psycho education module Compiled records, collects data, prepares reports conducted outcome measurements assessment tools Organized assisted outreach presentation including resource tabling Ensured services adhered confidentiality laws standards principles Advocacy Based Counseling Participated community committee teams included task forces, event planning Provided appropriate group boundaries assist education reach manager program development, tracking reporting Advocacy based counseling accordance WAC 388-61A Chapter 70.123 RCW Created partnerships collaborations best suited clients YWCA On-Call Domestic Violence Advocate/Intern Children's Program /YWCA 2013 Performed crises intervention safety planning Conducted shelter intake including screening, interviews, orientation shelter facilities. Collected entered client data service data computer system Supplied administrative support needed Monitored alarms cameras maintains security shelter entrances performed safety Modeled, explained enforced shelter rules, policies procedures Communicates donation, volunteer supply request appropriately Provided secure sound structure activities aligns vision YWCA use communication applied principles Helped contribute meaningful activities provide outlet creativity fosters ingenuity leadership skills youth. Ensured shelter neat, clean adherence state local health standards Supported holistic healing, resilience, developmental growth children/youth impacted Domestic Violence trauma Developed, plans, implements curriculum children ages 6-12 years, conjunction Children's Program Manager program staff. Maintained predictable consistent rhythm program well expectations, boundaries guidelines. Helped children/youth develop safety plan build safety skills. Assisted children/youth skill-development. Adapted changing program needs available work flexible schedule, needed Partnered parents supporting overall social, emotional, cognitive developmental health children Assisted children/youth skill-development develops maintains clean, orderly, developmentally rich safe program space. Maintained caseload 15 plus client case loads working strict confidentiality strict time limits Consulted professionals regarding treatment specific clients. Educated clients families regarding community resources. developed workable solutions recurring problems individuals families. Managed caseloads acted advocate client rights Provided support homeless clients, connected community resources. Volunteer Coordinator/Assistant Treasurer September 2013 June 2015 Company Name － City State Recruited volunteers publicized volunteer opportunities appropriately matching positions volunteers. Created Managed database volunteers Participated planning, implementation, fund raising ideas events Assisted keeping financial records PTA activities using QuickBooks Maintained continuous direct communication president treasurer Secured signatures necessary documents Enforced risk management compliance Assist preparation semi-annual audits. Administrative Assistant January 2011 January 2014 Company Name － City State Answered multi-lined phones Filed documents Updated database Created documents dispersed various departments churches Set presentations PowerPoint Created prepared materials various events Provided data entry Took memos sent received correspondence Worked various computer programs/sorted mail. Increased meeting efficiency developing meeting agendas. M aintained organized master Resident Index information files master database. Retention Specialist January 2008 January 2009 Company Name － City State Answered received calls timely manner Deescalated customer grievances Data Entry processed payments Upgraded sold various packages Started, transferred, disconnected services Retained clients. Made reasonable procedure exceptions accommodate unusual customer requests. Provided accurate appropriate information response customer inquiries. Demonstrated mastery customer service call script within specified timeframes. Maintained up-to-date records times. Developed effective relationships call center departments clear communication. Worked upper management ensure appropriate changes made improve customer satisfaction. Built customer loyalty placing follow-up calls customers reported product issues. Properly directed inbound calls phone queues improve call flow. Education Bachelor's Degree Human Services Management 2017 University Phoenix － City State King Human Services Management In progress Training YWCA Domestic Violence agency Skills administrative support, Counseling, creativity, client, clients, Customer services, Data Entry, database, event planning, financial, fund raising, leadership skills, Leadership Training, materials, mental health, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, neat, cameras, policies, presentations, program development, progress, QuickBooks, reporting, risk management, safety, sound, phones, trauma, Type 50 WPM, vision

ADVOCATE

PATIENT ADVOCATE Professional Profile Detail-oriented, efficient organized, extensive background community-based organizations seeks bring strong work ethic engaging interpersonal communication vibrant company. Over seven years experience office manager/tax preparation worker three years experience assisting patients register government programs. Qualifications Independent worker Exceptionally organized Record-keeping EMail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc) Personal Computers Spreadsheet Software (Calc, Excel, etc) Utility Software (Virus, File Compression, etc) Word Processing Software (Word, WordPerfect, etc) Tax preparation Experience Patient Advocate September 2009 December 2014 Company Name － City State Answer applicants' questions benefits claim procedures. Interview benefits recipients specified intervals certify eligibility continuing benefits. Interpret explain information eligibility requirements, application details, payment methods, applicants' legal rights. Initiate procedures grant, modify, deny, terminate assistance, refer applicants agencies assistance. Compile, record, evaluate personal financial data order verify completeness accuracy, determine eligibility status. Interview investigate applicants public assistance gather information pertinent applications. Check employers references verify answers obtain information. Keep records assigned cases, prepare required reports. Schedule benefits claimants adjudication interviews address questions eligibility. Prepare applications forms applicants purposes school enrollment, employment, medical services. Tax Preparer/Office Manager December 2005 September 2009 Company Name － City State Would supervise employees engaged tax preparation services. Compute taxes owed overpaid, using adding machines personal computers, complete entries forms, following tax form instructions tax tables. Prepare assist preparing simple complex tax returns individuals small businesses. Use appropriate adjustments, deductions, credits keep clients' taxes minimum. Interview clients obtain additional information taxable income deductible expenses allowances. Review financial records income statements documentation expenditures determine forms needed prepare tax returns. Furnish taxpayers sufficient information advice ensure correct tax form completion. Consult tax law handbooks bulletins determine procedures preparation atypical returns. Calculate form preparation fees according return complexity processing time required. Check data input verify totals forms prepared others detect errors arithmetic, data entry, procedures. Tax Preparer/Office Manager January 2002 December 2004 Company Name － City State Would supervise employees engaged tax preparation services. Compute taxes owed overpaid, using adding machines personal computers, complete entries forms, following tax form instructions tax tables. Prepare assist preparing simple complex tax returns individuals small businesses. Use appropriate adjustments, deductions, credits keep clients' taxes minimum. Interview clients obtain additional information taxable income deductible expenses allowances. Review financial records income statements documentation expenditures determine forms needed prepare tax returns. Furnish taxpayers sufficient information advice ensure correct tax form completion. Consult tax law handbooks bulletins determine procedures preparation atypical returns. Calculate form preparation fees according return complexity processing time required. Check data input verify totals forms prepared others detect errors arithmetic, data entry, procedures. Certifications Associate Science Dental Technician 2000 Instituto Tecnico Dental 90 － City State Colombia Certificate CPR IV Medication Administration 2000 Cruz Roja Colombiana － City State Colombia High School Diploma 1996 Colegio Liceo Colombia － City State Colombia Languages English Good Read Write Speak Spanish Excellent Read Write Speak Skills Fast data entry Spreadsheet tables preparation Processing financial forms Customer Service Making fast strategic decisions accordance company rules Additional Information Driver's License Class C Standard Driver's License

ADVOCATE

INTERIOR DESIGNER OBJECTIVE To obtain position reputed organization, I utilize skills contribute organization's success, position education, experience motivation allow make valuable contribution. Highlights Proficient AutoCAD Adobe InDesign Adobe Photoshop Concept development Drafting Photography Space planning Product specifications Interior architectural detailing Color material application Proficient furniture systems Experience 01/2015 01/2016 Interior Designer Company Name Create comprehensive drawings perfectly referring available notes, sketches, tender drawings received contractors. Prepare detailed technical content. Create drawings using AutoCAD fabrication production. Apply modifications Shop Drawings per received revisions consultants. Prepare full Submittal Shop Drawings. 10/2013 06/2014 Company Name Shop drawings Preparation architectural shop drawings details. Assist PM verify quantities works materials. Make frequent efficient site visits check quality works. Ensure implementation designs plans site. 01/2013 01/2016 Interior Designer Assign meeting clients. Planning decorating interior spaces per client's requests needs. Draw sketches designs order help clients visualize space look. Recommend finishes treatments areas space. Make frequent efficient site visits check work. Ensure implementation designs plans site. 07/2011 01/2016 Fashion Designer Design clothing accessories, creating original garments design garments follow well established fashion trends. Develop line color kinds materials. Visiting textile showrooms keep up-to-date latest fabrics. Work stitching staff ensure design protocols followed. Education 2014 Bachelor Arts Interior Design Lebanese International University － City Lebanon 2011 Baccalaureate Life Sciences Nazih Bizri High School － City Lebanon Life Sciences Languages Fluent English Arabic. CHARACTERISTICS Strong team player excellent communication skills Able meet deadlines Attentive details, accurate systematic Ability analyze critical issues.

DESIGNER

DANCE EDUCATOR Professional Summary Personable proactive Clinical Mental Health Counselor Registered Dance/Movement Therapist focused building positive rapport diverse range clients adept facilitating individual group therapy sessions. A critical thinker detail-oriented superior interpersonal skills. Core Qualifications DSM-V knowledge Group behavior dynamics Group therapy, Expressive Art Therapies, Dance/Movement Therapy Experience working disabled persons. Experience developmental disabilities Experienced working adolescents, adults geriatric population Eclectic psychotherapy approach Cognitive Behavioral Therapy (CBT) Dialectic Behavior Therapy (DBT) Clinical documentation- Avatar Developmental Designs trained Compassionate, empathetic, open minded, team player Professional Experience Company Name February 2012 Current Dance Educator City State Plan implement dance curriculum arts-integrated urban charter secondary school students grades 7-12. Teach daily lessons following Rhode Island standards education. Present class material policies accurately clearly five classes semester. Use variety teaching methods lectures, discussions demonstrations. Meet parents guardians discuss students' progress least per semester. Enforce classroom administration policies rules times. Established positive relationships students, parents, colleagues administrators. Kept accurate records student performance, maintaining confidentiality student records information times. Assessed student progress weekly, monthly quarterly. Monitored students destructive unhealthy behavior reported concerns guidance counselors. Worked cooperatively special education teachers modify curricula special education students according Individual Education Plans (IEPs). Company Name July 2012 Current Dance/Movement Therapist Clinical Mental Health Counselor City State Planned implemented healing arts program, meeting patient's level functioning, collaboration psychiatric care team support patients outlined treatment plans. Met patients group 1:1 sessions utilizing Dance/ Movement therapy techniques facilitate understanding practice coping skills; help foster enhance communication, build self-esteem, creativity, socialization physical movement psychiatric patients. Provided evaluations care team patient family response program enhance quality care. Worked children, adolescents, adults geriatrics suffering symptoms including depression, anxiety, physical, psychiatric, neurological disorders, learning difficulties, dementia, autism, behavioral problems. Company Name September 2014 November 2014 Dance/Movement Therapist City State Grant funded program. Provided dance/movement therapy children adolescents developmental disabilities. Helped build communication skills, social interpersonal relationships supportive community. Company Name July 2013 November 2013 Mental Health Counseling Dance/Movement Therapy Intern City State Worked adults severe mental illness; schizophrenia, depression, anxiety, physical/psychiatric/neurological disorders, learning difficulties, dementia, autism, behavioral problems. Assistance providing direct care support patients outlined treatment plans. Observation reporting patient information, data collection, maintenance safe therapeutic environment, supervision daily activities. Delivering group therapy sessions variety patients groups Planning series movement sessions around particular patient group's requirements; helping patients emotional difficulties medium movement. Company Name August 2011 August 2012 Dance/Movement Therapist Clinical Mental Health Counselor Intern City State Assistance providing direct care support students outlined treatment plans. Worked students ages 11- 18 years age Charter school setting. Developed treatment plans, interventions, including IEP's RTI's needed. Conferred parents guardians, teachers administrators resolve clients' behavioral academic problems. Acted role model clients exhibiting positive behaviors. Developed case files treatment plans supervision clinical psychologist. Met students group 1:1 sessions utilizing Dance/ Movement therapy counselor techniques facilitate understanding practice coping skills; help foster enhance communication skills, build self-esteem, creativity, interpersonal relationships. Implemented therapeutic plans child recorded child's progress case file. Observed reported student information, data collection, maintenance safe therapeutic environment, supervision daily activities. Planned implemented daily therapeutic activities including limited to; fitness, dance, art, music therapy, teaching coping skills, relaxation techniques, appropriate social skills. Company Name January 2004 January 2011 Sole Proprietor/ Artistic Director City State Complete operations running small business, including limited to; financial procedures particular attention Federal, State, local requirements. Hired managed staff, students, independent agents. Developed implemented marketing plan new dance season. Organized planned community outreach events. Planned implemented weekly lessons, teaching movement skills, choreography children adults dance abilities. Planned, organized directed performances, including limited to; deciding theme, ordering costumes, choosing music, renting venue, appropriate documentation completed fire marshal approval, insurance, printing sale tickets, hiring technical staff. Education Lesley University 2014 Master Arts Expressive Therapies City State Dance/Movement Therapy specialization Clinical Mental Health Counseling Rhode Island College 2004 Bachelor Arts Dance Performance City State Professional Affiliations American Dance Therapy Association Andrea Rizzo Foundation National Dance Education Organization (NDEO): Former State Affiliate Conference Presenter Dance Alliance RI Rhode Island Association Health, Physical Education, Recreation, Dance (RIAHPERD): Presenter Dance Educator Year-2008 Skills Counseling Skills: Eclectic Theoretical Approach- Client Centered Therapy, Gestalt Therapy, DBT- Dialectical Behavior Therapy, CBT- Cognitive Behavior Therapy, Mindfulness, Expressive therapies. Interpersonal Skills: Empathetic, enthusiastic people person, compassionate, problem solving, great organizational skills, team player, creative open minded. Expressive Arts Therapy: Dance/Movement, Music, Drama, Art Dance: Creative Movement, Modern, Ballet, Jazz Tap Computer skills: Proficient Microsoft Office Suite; Word, Publisher, Excel, Power Point, Google Docs Avator.

ARTS

BAKERY ENTREPRENEUR Summary Comprehensive experience manufacturing, reliability engineering nuclear processing. Experience Company Name City State Bakery Entrepreneur 10/2011 08/2014 Established built strong local cupcake store brand name quality products, community. involvement alternative advertising methods. Performed employee hiring, training supervisory duties. Engaged day-to-day operations aspects store including baking, cleaning customer service. Company Name City State Project Engineer 02/2010 02/2014 Hired Nuclear Fuel Services, located Erwin, TN, transferred B&W 2011 Data research equipment segmentation disposal project Research design cutting methods large equipment Design self-powered transportation system large equipment Project engineer design phase new Category 2 nuclear processing facility, Isotek project Perform field walk downs generate P&ID drawings using AutoCAD assigned systems Develop technical basis assigned systems Develop technical specifications requirements, including documentation engineering calculations, support technical basis Perform review calculations new design facility support Write review System Design Descriptions new design Perform database maintenance equipment reliability system Company Name City State Reliability Engineer Intern 05/2007 08/2009 Summer 2007: Located on-site DuPont Chambers Works – Deepwater, NJ Set bearing ultrasound program integrating maintenance SAP Performed flow meter failure analysis Performed gearbox failure analysis Summer 2008: Located on-site DuPont Titanium Technologies – Edge Moore, DE Designed new piping system failed pipe Performed root cause failure analysis (RCFA) failed pumps Developed standardized job procedure pipe flange make Summer 2009: Located on-site Renew Paper – St. Francisville, LA Established lubrication program plant two-year shutdown Worked vendors determine appropriate lubrication types methods Set lubrication filtering dehydration procedure large containers lubrication Company Name City State Aviation Electronics Technician 09/1995 12/1998 Assistant shift supervisor F/A-18 Hornet squadron ­ VFA-25. Managed delegated maintenance tasks among 30 squadron members. Coordinated communication launch procedures squadron aircraft flight deck control aboard aircraft carrier. Voluntarily trained final checker (inspector) aircraft prior launch. Education Bachelor Science Aerospace Engineering December 2009 University Tennessee Aerospace Engineering Additional Information Six Sigma Lean/DFSS Green Belt November 2014 Engineer Training (EIT) January 2010 DOE Level Q Security Clearance October 2010 – February 2014 Skills Communication, Safety, AutoCAD, Customer Service, Database, Quality, Research Design, SAP, Root Cause Failure Modes Effects Analysis, Lubrication

AVIATION

MANAGER FITNESS INSTRUCTOR Summary Enthusiastic customer service/telesales representative in-depth knowledge sales, account management training. Results-driven Manager proven ability establish rapport clients. A hands-on, hardworking, highly motivated individual. Results-driven specialist multi-task, staying organized focused.Energetic, motivated specialist highly organized skilled balancing needs clients personal professional capacities. Customer service sales expert identifies customer needs delivers solutions problems. Talented Customer Service Associate skilled balancing customer needs company demands. Effectively builds loyalty long-term relationships customers achieving individual sales goals. Customer Service Representative maintains high level professionalism, patience efficiency minimize customer dissatisfaction increase customer loyalty. Highlights High customer service standards Dedicated process improvement Strong problem solving ability Strong organizational skills Active listening skills Seasoned conflict resolution Energetic work attitude Adaptive team player Self-motivated Excellent communication skills Natural leader Thrives pressure Fast learning Customer friendly Coordination skills Experience Manager Fitness Instructor January 2014 Current Company Name － City State Cultivated positive relationships participants interacting group fitness classes. Explained use exercise equipment participants, prioritizing safety times. Greeted members professional friendly manner. Immediately reported damaged broken equipment. Explained class objectives rules. Extensively trained new existing employees. Educated clients effective ways exercise business travel, home vacation. Promoted safe interactive environment club clients members. Instructed gym members correct use weight resistance cardiovascular equipment. Worked clients improve overall endurance, strength, flexibility balance. Reviewed weekly sales numbers club statistics identify areas improvement. Cocktail Waitress July 2013 October 2013 Company Name － City State Maintained updated knowledge menu items, specials, liquor brands, beers non-alcoholic selections. Continually provided exceptional service customers friendly, knowledgeable accommodating. Effectively calmly resolved situations intoxicated guests. Immediately informed supervisors problems unusual situations took appropriate action. Displayed friendly, outgoing energetic behavior create warm, fun atmosphere guests. Built guest satisfaction enjoyment. Upsold products appropriate. Waitress February 2013 July 2013 Company Name － City State Continually monitored dining rooms seating availability, service, safety well-being guests. Effectively listened to, understood clarified guest concerns issues. Maintained complete knowledge restaurant menu, including daily specials. Monitored guest intoxication immediately reported concerns management. Maintained high standards cleanliness sanitation. Consistently provided professional, friendly engaging service. Skillfully promoted items beverage lists restaurant specials. Waitress January 2013 July 2013 Company Name － City State Consistently provided professional, friendly engaging service. Skillfully promoted items beverage lists restaurant specials. Displayed enthusiasm knowledge restaurant's menu products. Developed maintained positive working relationships others reach business goals. Provided attentive service. Assertively uphold alcoholic beverages, appetizers desserts. Assisted co-workers whenever possible. Waitress Cocktail Server Beer Tub May 2012 December 2012 Company Name － City State Delivered exceptional service greeting serving customers timely, friendly manner. Maintained knowledge current menu items, garnishes, ingredients preparation methods. Appropriately suggested additional items customers increase restaurant sales. Delivered exceptional, friendly fast service. Participated bar incentives contests drive sales promote venue. Maintained positive working relationship fellow staff management. Displayed friendly, outgoing energetic behavior create warm, fun atmosphere guests. Education High School Diploma 2011 Eagan High School － City State Skills balance, clients, fast, safety, sales, statistics

FITNESS

SVP, BUSINESS BANKING Executive Profile Executive Banker experience facets banking: growth strategy (retail commercial); operations; business development; sales marketing, entrepreneurial spirit. A macro-level thinker proven track record structuring negotiating sound, credit-worthy business building strong teams, able meet company-wide financial goals. Professional Experience July 2015 Current Company Name City State SVP, Business Banking AUB founded 2006 diverse group Los Angeles-based entrepreneurs whose vision included serving banking needs small- medium-sized businesses metropolitan Los Angeles surrounds. Directly responsible Bank's Business Banking Group $55 million production P/L budget CRE; C&I; Asset Based Lending SBA. Manage Bank's Private Banking (high-net-worth) clientele portfolio totaling $75 million. Supervise credit administration process BBG level. Quickly assess financial package highly complex contains numerous sources cash flow. Responsible strategic sales plan, marketing, hiring staff. Oversee training monitor team performance instill maintain integrity business development process. Present monthly sales forecast, reporting directly board directors. Manager FIVE commercial (CRE, C&I SBA) branches staff six business development officers. Advance Bank's image community representative foster environment accountability, excellence, collaboration, fiscal responsibility. January 2012 July 2015 Company Name City State SVP, Administration/Operating/Finance Pan American Bank opened doors 1964 mission serving under-served under-banked consumers small businesses. The bank CDFI, MDI, Minority Owned well SBA certified. Successfully merged negotiated Bank's merger Finance Thrift via reverse stock split acquisition. Successfully raised $6.4 million CRA via equity capital (SPA) stock purchase agreement July 2014. Led Bank's cost restructuring decreasing headcount 29%, selling two three branches, netting $1.1 million capital proceeds, saving bank $637 thousand annually. Led Bank's business development SBA certification program, affording $9.2 million loan growth. Responsible Bank's community outreach programs, marketing sales strategy. Cut vendor costs $97 thousand first sixty days employment eliminating/negotiating contracts. Developed key community 501c3 partnerships, affording $1.1 million loan growth. Managed Bank's community reinvestment objectives technical assistance understanding credit. Implemented Bank's new ALLL methodology, affording $125 thousand provision 2013, versus combined $2.4 million provision 2012 2011. The Bank recognized profit first time six years: $404K 1Q2013. Responsible reporting quarterly ALM board member audit/Compliance/ALM committee. Led contract negotiations Jack Henry, bank's core system, affording bank $129 thousand savings adding new technology: mobile banking; on-line banking; Check 21; Yellow Hammer; COGNOS. Led managed Bank's 2013 budget presented board directors. July 2007 December 2011 Company Name City State President Primavera Capital provides consulting services middle-market companies requiring corporate finance advisory, access capital, debt restructuring, effective business plans. Toltec financial, consumer retail finance company, lending consumer segment, secured/unsecured category. Developed new market (B2B), generating sales $750K first four months. Successfully developed wholesale market segmentation strategy led increase monthly sales $125K. Created working capital KPIs client led company savings $323K one year. Responsible annual operating plan (AOP) execution company-wide financial goals. Successfully hired trained staff set quarterly sales goals bi-lingual business environment. Responsible monthly P/L forecast, sales goals, monthly presentations board directors. In charge analyzing market conditions, developing marketing strategies, recommending changes board directors order maximize profit. Packaged negotiated terms conditions $500K (line credit) un-bankable client. Promoted company's services discussed market trends public speaking engagements. Effectively structured vendor/partnership agreements order grow revenue market share. Responsible obtaining state regulatory licensing California Finance Lenders Law. Developed consumer programs marketing material, English Spanish. Established key relationships SBA financial institutions financial support technical assistance. February 2006 July 2007 Company Name City State EVP, Business Development/Emerging Markets Community Bank Ventures privately held, professional service firm national presence serves new existing community banks. Community Bank Ventures consults regulatory process new bank formation, strategic planning, recruitment senior management, IPO's, second offerings, mergers acquisitions, project management market analysis. Responsible CBVs business development de novo banks. Negotiated akey partnership broker dealer execute CBV offering M&A transactions. Assisted raising $48 million capital formation two de novo banks. Delivered weekly presentations key community business leaders high net-worth investors. Developed annual budgets operational analytics. All aspects accounting audit, working Big 4 firm. March 2004 February 2006 Company Name City State Consultant DLC Consulting employs 150 consultants Big 4 CPAs MBAs tier one schools hands financial experience within Fortune 1000 companies. Clients provided project execution capabilities financial planning analysis, financial systems implementation, process documentation redesign, well project management. Saved $7 million negotiating foreign exchange currency rates Fortune 500 high-tech company executing key pro forma cash flow analysis involving various monthly average currency rates. Spearheaded Long-Term Incentive Program Fortune 500 high-tech company. The LTIP implemented 2004 effectively measure senior executives' performance toward year-end results. Improved client contractual agreement process company investors, allowing senior management make faster efficient business decisions. Wrote client's SEC filings: 10K, 10Q 8K, including MD&A Fortune 500 company. February 2003 March 2004 Company Name City State Financial Analyst PBG The Pepsi Bottling Group world's largest manufacturer, seller, distributor Pepsi-Cola beverages. PBG generates $10.5 billion annual sales 65,000 employees. It operates United States, Canada, Greece, Mexico, Russia, Spain Turkey. December 2001 February 2003 Company Name City State Finance Manager Compass Aerospace supplier manufacturer commercial military aircraft delivering precision machine parts revenues $135M, 775 employees worldwide. Education 2003 Pepperdine University, Graziadio School Business Management City State Business Administration 1994 California State University, San Bernardino City State Bachelor Arts Business Economics 2013 Pepperdine University, Graziadio School Business Management City State Private Capital Markets Languages Speak write Spanish fluently. Professional Affiliations Chairman Board, Ramona's Mexican Food Company, July 2014 Current. Member California Bankers (CBA), State Government Relations Committee, September 2014. Board Member (March 2011/2012), Big Brother Big Sister, Tustin, CA Executive Council, Elected June 2006 thru 2010 serve Pepperdine University, Alumni Leadership Council. Skills Accounting, banking, budgets, business development, business plans, capital markets, cash flow analysis, COGNOS, consulting, contract negotiations, corporate finance, credit, debt equity financing, Essbase, finance, financial planning analysis, foreign exchange, Hyperion, JD Edwards, Lotus 1-2-3, market analysis, marketing strategies, marketing sales, mergers acquisitions, access, Excel, Microsoft Office applications, Oracle, project management, public speaking, recruitment, sales, strategic planning

BANKING

INFORMATION TECHNOLOGY SPECIALIST Career Overview Temporary/Permanent Service Representative PROFILE: Professional personable relating customer coworkers, 10 years' experience customer relations, excellent verbal written communication skills. Dependable, responsible contributor committed excellence success. Efficient problem solver excellent decision-making, organizational, interpersonal skills; able effectively communicate customers socioeconomic levels. Knowledge principles processes providing customer personal services; including customer needs assessment, meeting quality standards services, evaluation customer satisfaction. Analytical thinker, relentless researcher experienced problem solver. Adaptable able work pressure remain productive fast-paced environment. Trained team members Ability take charge little guidance Excelled leader charge Trained management procedures, analyzing data principle business Communication Excellent interpersonal social skills; experienced successful team collaboration achieve goals Effective oral communications using phone, individual, group, training, facilitating presentations Efficient written communications utilizing report writings, developing presentations, emails policies procedures Customer Service Ability resolve problems timely manner Professional personable relating clients coworkers Ability remain calm, patient, productive fast-paced environment Knowledge principles processes providing customer personal services. This includes customer needs assessment, meeting quality standards services, evaluation customer satisfaction Qualifications Microsoft Office, Word, Excel, PowerPoint, Outlook. Microsoft Operating System Proficient Remedy IBM ticketing system Work Experience February 2013 December 2013 Company Name Windows 7 Support desk Technician 40+ hours per week Houston, TX $28,800 per year Supervisor: Laura Burke Dallas-based CompuCom Systems, Inc. leading provider end-user enablement, customer service, service experience management, cloud technology services Fortune 100 companies. CompuCom partners enterprises develop smarter ways work grow produce value business provide excellent customer service. Served Windows 7 Customer Support agent Cigna Health Care Provided customer service support 35,000 Cigna Health employees Windows 7 migration Handled inbound phone calls involved variety requests inquiries Helped customers solve wide variety technical support issues Technical support issues involved installing software hardware specific programs Offered suggestions provided complete solution customers' needs Handled high low volume calls English Spanish Used good communication skills, problem solving skills, available tools resolve issues Provided excellent customer service quickly efficiently. October 2010 August 2012 Company Name Information Technology Specialist 40+ hrs per week Heidelberg Germany $40,000 per year Supervisor: Maurice William Information technology specialists responsible customer service unit members key leadership, maintaining, processing troubleshooting military computer systems/operations. Provide customer network administration services Maintain hardware, software network Preformed general clerical duties typing, answering phones, filing, record keeping maintaining military equipment Executed duties little supervision Helped unit members solve wide variety technical support issues Technical support issues involving installation software/hardware specific programs. May 2007 October 2010 Company Name Maintenance Supervisor 40+ hrs per week Heidelberg Germany $40,000 Supervisor: Wendy McDermott The wheeled vehicle mechanic primarily responsible supervising performing maintenance recovery operations wheeled vehicles associated items, well heavy-wheeled vehicles select armored vehicles. Supervise perform field sustainment maintenance wheeled vehicles construction equipment Supervise recovery operations wheel vehicles related activities including electrical wiring harness system repair/maintenance Inspecting, servicing, maintaining, replacement, adjusting testing wheeled vehicles material handling equipment systems, subsystems components Performed management stock record/warehouse functions pertaining receipt, storage, distribution, issued maintained equipment records parts Reviewed verified quantities received bills contracts, purchase requests shipping documents raised quality accuracy performance, cost, parts improved maintenance management. April 1998 February 2003 Company Name Team Leader Infantryman 40+ hrs per week Schofield Barracks, HI $28,000 per year Supervisor: Tony Cata The infantry main land combat force backbone Army. They responsible defending country threat land, well capturing, destroying repelling enemy ground forces. Perform member fire team drills combat Aid mobilization vehicles, troops weaponry Assist reconnaissance missions Process prisoners war captured documents Use, maintain store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) Maintained records maintenance military weapons. Education Training October 2014 DeVry University City State Bachelors College Business Management Technical Management GPA: Graduation Distinction GPA: 3.0 Technical Management Graduation Distinction GPA: 3.0 Principles Management Project Management Interests U.S Veterans Preference: 10 Points Military Serves: 05/2007 08/2012, Honorable Discharge Military Serves: 04/1998 02/2003, Honorable Discharge Security Clearance: Secret inactive Special Hiring Authorities: VEOA, VRA, 30% Greater Service Connected Disabled Veteran Schedule A Hiring Authority. Skills Army, clerical, good communication skills, hardware, Computer Knowledge, contracts, excellent customer service, customer service, Customer Support, electrical wiring, English, filing, IBM, Information technology, leadership, mechanic, Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Word, migration, weapons, Multi-tasking, network administration, network, Operating System, problem solving skills, Project Management, quality, record keeping, shipping, Spanish, Supervisor, supervising, supervision, Technical support, Technician, answering phones, phone, troubleshooting, typing Additional Information Citizenship: U.S Veterans Preference: 10 Points Military Serves: 05/2007 08/2012, Honorable Discharge Military Serves: 04/1998 02/2003, Honorable Discharge Security Clearance: Secret inactive Special Hiring Authorities: VEOA, VRA, 30% Greater Service Connected Disabled Veteran Schedule A Hiring Authority.

INFORMATION-TECHNOLOGY

DIRECTOR OF APPLICATIONS Profile Accomplished Healthcare Professional exemplary background Healthcare IT. Progressive leadership experience Healthcare IT. Proven ability strategic planning, business requirements gathering, creating roadmap short term long term goals, budget estimation management, negotiation, return investment return value analysis. Proactive leader excellent work ethic commitment exceptional customer service. Skills Graduate Assistant Team Lead Lead implementation Optical Character Recognition (OCR) system Registrar Office. Technical Proficiencies HCIS/EHR: Meditech Magic, CS 5.6x 6.x; Athena. PM Tools: MS Word, Excel, Power point, Quick Base, SharePoint, Project, Visio. Professional Experience Company Name July 2013 Current Director Applications City State 400+ licensed bed non-profit faith based Hospital Residency Program, two Nursing Homes ten outpatient Physician Practices Report VP/CIO IT. Management IT Applications (Administrative, Clinical, Revenue Cycle, Ambulatory, Ancillary). Manage $5M budget. Evaluate organizations IT needs, create strategic plan implement new projects. Negotiation: Saved $250,000 purchasing new products. Manage staff: 7 Application Analysts, 2 Team Leads 2 Consultants. EHR workflow re-design optimization: Integrating standalone applications systems automate workflow. Consolidating eliminating redundant applications. Initially 125 applications systems, far eliminated 25 redundant applications. ARRA Meaningful Use: Gathered documentation Meaningful Use Stage 1 CMS Audit, submitted audit documentation passed Audit. Lead Team prepare MU stage 2 attestation. Currently leading Team prepare MU Stage 3 attestation. ICD 10: Working collaboratively Revenue Cycle clinical departments optimize EMR workflow prepared ICD 10 prior Oct 1, 2015 deadline. Lead implementation computerized provider order entry (CPOE), provider documentation, nursing documentation, bedside medication verification, LAB glucose monitoring system (RALS), EHR/Application upgrades (Meditech, Curaspan Midas), interface engine upgrade (Cloverleaf), patient portal, DIRECT messaging system via health information exchange (HIE- NYeC HealthiX), clinical content mapping (LOINC, SNOMED, RxNorm using IMO) single sign-on (Imprivata). Executive Team member Six Sigma project optimization workflow reduce length stay Emergency Room. Population Health Initiative: Executive Team member NY Queens/Long Island DSRIP program IT Committee, NYS initiative reduce readmissions reduce Medicaid cost. Company Name January 2012 June 2013 Project Manager City State 140+ licensed bed for-profit organization 3 outpatient clinics) Reported CIO Worked closely Department Heads various project implementations. Project management, product evaluation contract management. Saved $75,000 negotiating price purchasing new products. Introduced project management methodologies. ARRA Meaningful Use: Lead MU Stage 1 initiative. Successfully attested Stage 1 Year 1 prepared documentation CMS audit. Health Information Exchange (HIE): Gathered business requirements, created roadmap, presented phase wise implementation plan high-level milestones Executive Committee. Lead phase 1 implementation. ICD 10: Performed gap analysis along HIM Team prepared project plan. Lead EHR implementation Labor Delivery department (Philips TraceVue fetal monitoring documentation system). Lead implementation EHR Cardiology department (CardiacScience Pyramis). Lead migration interface engine (from HL7 connect Summit Interface engine). E-prescription (Dr.First): Lead implementation standalone version e-prescription prepared project plan integration EHR (Meditech). October 2011 May 2012 Healthcare IT Consultant Company Name January 2008 September 2011 Program Manager Consultant State Prepared project plan implementation computerized physician order entry, ordersets (Zynx), physician nursing documentation, e-prescription, clinical portal, single sign-on Meaningful Use Stage 1 initiative. Managed $5M budget. 2000+ licensed bed for-profit Healthcare Organization 15 Hospitals several Ambulatory clinics) Corporate Manager Projects Applications Reported Corporate CIO, CNO CEO. Served member Corporate IT Administrative Steering Committee. Worked Compliance Officers Legal Counsel manage IT policies procedures. Managed $20M budget. Negotiation contract management: Saved $1.5M negotiating price purchasing new products systems. Participated monthly quarterly Enterprise IT Governance meetings. Reviewed status ongoing IT projects, issues, major change requests, resource constraints requirements, project prioritization budget. As many 50 large scale Enterprise wide projects capital budget $5M 75 regional/facility level projects. Created strategic plan accommodate Health Systems' IT needs new business initiatives new facility acquisitions business unit expansions. Managed staff budget 50 direct reports 150 indirect reports. Regional Application Managers, Project Managers, Business Analysts, Programmers, Consultants offshore Teams. Built strong IT Teams mentoring, motivating giving opportunity grow. Worked closely Regional IT Teams consolidating applications systems. Eliminated redundant systems/applications, standardized workflow implementing best practices across Health System. Initially 500 applications. Eliminated many half applications integrating systems implementing best practices. With support Senior Management, promoted culture implementing Projects Hospital wide initiatives instead IT initiatives lead smooth transition new Project implementations across Health System. Enterprise wide Implementations: Lead Teams migration legacy EHR systems Healthcare System's preferred EHR System (Meditech). Strategically deployed EHR across Health System 3 4 phases based services provided hospital. Reduced implementation timeline 9 12 months 6 8 months eliminating redundant tasks lessons learned initial pilot projects adopting standardized workflow processes implementations. Reduced overall implementation cost 25% 30% training utilizing internal resources various departments less external resources (consulting services). Lead Teams implementation Computerized Physician Order Entry, Order sets, Physician nursing documentation, voice recognition system Provider dictation, patient education discharge instructions. Worked closely HIM Directors, Physicians, Case Managers Clinical Documentation Specialists implementation standard documentation forms templates across Health System. Lead Enterprise wide data archiving reports standardization project. Education Training University Nevada 2007 Masters Science City State Sri Ram Engineering College 2005 Bachelor Engineering City India Professional Associations Interests HIMSS NYC chapter member. 1 Page Additional Information HIMSS NYC chapter member. 1 Page Skills acquisitions, Administrative, automate, benefits, budget, CMS, consulting, content, contract management, Delivery, dictation, Documentation, Senior Management, forms, insurance, Team Lead, Legal, Magic, Meditech, meetings, mentoring, messaging, Excel, Exchange, Office, Power point, 2000, MS Word, Midas, migration, negotiating, Negotiation, Enterprise, Nursing, OCR, Oct 1, optimization, Order Entry, PACS, policies, processes, profit, coding, Project management, purchasing, Quick, recruiting, scanning, Six Sigma, strategic, Summit, Time management, transcription, upgrades, upgrade, Visio, wise, workflow

HEALTHCARE

TEAM LEAD SENIOR ANALYST Professional Summary MBA Business Management, Finance M.S Information technology Professional Summary: Overall 7+ years experience implementing supporting Information technology operations multiple business projects Google Maps, Wipro client Hewlett Packard. Over 4 years experience project management operations management leading multiple small scale large projects staffing resource planning, managing metrics, people management, project life cycle. Managing day day operations KPI project delivering specific time frame. Determine analyze process requirements develop functional needs processes. Worked cross functional teams 5 years includes training, technical, quality, metadata, tech-stop cross functional teams like business analysts, quality analysts, Worked functional leads senior quality analysts proposing various solutions. Skills Diploma Computer Applications NICET Institute Core Java Completed Web Designing MS office package course APTECH Computers- India JIRA tool. SQL. Microsoft Office, PowerPoint, Excel, Visio Project. Seeking PMP Certification get certified earliest. Work History Team Lead Senior Analyst 01/2012 08/2012 Company Name – City Ensured projects processes adhered pre-defined standards. Acted liaison senior business managers various global stake holders. Recruited 100 Analysts process suggesting best practices effective methods. Captured documented business requirements transformed functionalities Strategic management, Project Initiation, Planning, Delivering project deliverables time frame. Collaborate system specifications workflow documents new projects and/or features maintains/updates existing specifications project documents. Capacity planning staffing resource allocation per requirements. Possess good written verbal communication skills influencing team members stakeholders. Demonstrated various strategic management leadership skills executing multiple projects. Operations Project Lead Multiple Projects Cognizant Global Logic 2012 January 2016 April Client Google Maps Roles Responsibilities Daily monitoring metrics, investigating inefficiencies improve team processes meet KPI. Monitor work flows conduct quality reviews ensure high standards line project needs. Liaise management regarding work flows, industry updates, changes policy reforms. Analyzing requirements, client needs policies transforming business functionalities. Bridging gaps various cross functional teams documenting various policy process enhancements effective communication. Tracking various metrics daily basis generating weekly metrics reports. Ability make sound wise decisions projects solving complex operational problems. Performing root cause analysis identifying various problems providing optimum feasible solutions. Educating coaching team members various policies standards enhancing competencies. Monitoring performance analysts adding measuring various performance metrics. Interpret customer feedback, monitor satisfaction, help drive programs improve team performance Analyze metrics recommend operational flow improvements based upon analysis. Experience presenting various complex information data precise understandable way. Driving exceptional customer service end clients. Experience breaking problems issues segments resolving strategy given timelines. Demonstrated transparent accountability various projects throughout leadership career. Documenting defining scope, time costs project. Mentoring Training newbies cross functional teams various IT products functional needs business needs. Trained 200+ associates sharing knowledge various processes multiple projects. Expert project management tools like MS Share point, Visio proficient excel, word, PowerPoint SQL. Service Escalations Ticket management. Prioritizing issues related production resolving amicable solutions Proactively tracking bottle necks process resolving providing feasible solutions. Writing SQL queries updating checking dashboard metrics ensure operational efficiency enhancing KPI. Ability work independently minimal supervision. Worked various different cross functional teams like business quality analyst's others. Associate Analyst 01/2011 08/2012 Designed developed various Business works projects part integration. Understand existing frameworks applications. Determining requirements translating business requirements. Providing solutions complex challenges various cross functional teams. Highlighting issues pertaining process documenting best practices process enhancement. Proficient using excel SQL basic queries data extraction, analyzation reporting. Associate Analyst 02/2009 11/2009 Company Name Helping customers giving feasible solutions related windows operating systems. Solving complex problems pertaining computer hardware software. Troubleshooting internet network cable issues computer peripherals. Suggesting alternate products pitching sales. Achieved CSAT KPI providing optimum solutions customer satisfaction. Resolving customer queries pertaining H.P products achieving customer satisfaction. Data Entry Specialist Analyst 06/2008 01/2009 Kelly services client Google. Analyzing data using various queries transform requirements. Determining process business requirements. Transforming process requirements business logics functionalities. Providing good communication end clients business leaders. Documentation various process increase operational accuracy efficiency. Writing basic SQL queries data reporting business/ technical functional needs. Education Bachelor Commerce accounting business management Osmania University accounting business management GPA: 3.0 Master Business Administration GPA: 3.4 Master Science Information Technology Wilmington University Delaware Information Technology GPA: 3.31 Skills analyst, basic, Business works, cable, Capacity planning, coaching, computer peripherals, computer hardware, Computer Applications, Client, clients, customer satisfaction, customer service, Documentation, Driving, features, frame, functional, Java, leadership, leadership skills, Logic, Mentoring, Excel, Microsoft Office, MS office, windows operating systems, PowerPoint, Share point, word, network, policies, presenting, processes, Project Lead, project management, quality, reporting, sales, sound, SQL, staffing, strategy, Strategic management, supervision, translating, Troubleshooting, verbal communication skills, Visio, Web Designing, wise, workflow, written

BPO

SOUS CHEF Summary Current General Manager Jersey Mike's Boca Park. I strive make every business I'm employed succeed beyond expectations. Since becoming GM, past 15 months, I increased sales 30%. Bartender 4 years experience nightclub bar setting. Driven provide guests exceptional service genuine hospitality. I'm also talented Sous chef 7 11 years cooking. Started beginning college, bottom dishwasher. Quickly moved ranks I managing lunches, staff members me, enjoyed since. Successful consistently delivering highest quality food service. I go extra mile employer I work for. Highlights ServSafe certified TAM Card Food Handler's Card Knife skills A+ Operations Management -Business development P L management -Complex problem solver Staff development training Accomplishments Business Development: Successfully grew current business increasing sales Jersey Mike's 30% since becoming General Manager 14 months ago. 3rd place 2013 NC Fire Rock Team Canyons Cross-state competition chefs/sous' different restaurants cook containing secret North Carolina local ingredients. We 8 hours complete 4 course meal enough 150 guests. This great personal experience. I worked full-time since I 14.5 years old. Throughout college, I worked 40 hours weekly kitchen including 20 hours average per week I would also bartend. I extremely hard worker get job done. Working world renown Executive Chefs really inspired become focused determined I am. Experience Sous chef 06/2012 08/2013 Company Name City State Carried responsibilities opening daily, preparing soup de jours (daily/bidaily), prepared unique lunch specials well overseen operations ensure productivity success. Worked Julius Kalman recently Executive Chef Crown Plaza San Antonio. He mainly worked nights let ordering/recipes lunch specials. His contact info listed references. I worked employer period 4 years college also. I'm loyal employers understand hard work ethic; I've never fired life I take pride that. Worked 2 month notice times employment location. Reason leaving I moving Las Vegas, NV. Sous chef, Bartender 01/2010 03/2012 Company Name City State Worked 40 hours weekly kitchen well 20 hours weekly behind bar. Ensured daily activites upheld, responsiblity staff, food specials, etc. I worked bar busy nights occasional day shifts weekends. This popular college bar town Thursday-Sunday busy. Noisy, busy, high-paced environment I excel in. I absolutely loved it! Reason leaving I moving Melbourne, Australia!. Kitchen, Bartender 05/2006 12/2009 Company Name City State Best Sports Bar town everything wing night, trivia night, dart league competition, college night, private parties. Best experience college networking goes, becoming social I started bartending here. I enjoyed every second it. Also work 40 hours kitchen weekly 20-30 behind bar weekly! Never problems staff wise work-related. Reason leaving work Char fine dining tune-in cooking skills. Sous Chef 12/2003 05/2006 Company Name City State -Started dishwasher; quickly moved ranks eventually running shifts Sous chef. This job included making daily specials, managing staff members me, schedule making, inventory control, vendor ordering time management. -The Kitchen Manager, Vernon, leaving become General Manager operations Geno's Sports Lounge offered job assist him. Education Bachelor Science Business Administration 2008 Appalachian State University City State USA Bachelor Science Business Administration I 20 semester hours left upon completion BSBA w minor Criminal Justice. My goal transfer state accredited University least expense. Looking finish UNLV time permits. High School Diploma General 2003 Hibriten High School City State USA General Studies Skills Leadership Skills Communication Skills Customer Relations Operations Management

CHEF

CHEF Summary Experienced catering chef skilled preparing large volumes food quickly efficiently. Knowledge international cuisine. Seeking position restaurant I call 'home' Highlights Experience 05/2009 Current Chef Company Name － City State Manage daily kitchen operations including inventory, purchasing, scheduling Ensure proper food handling methods observed Assist kitchen staff producing food catering Systematically control food quality costs Develop new menu items enhance catering retail food service revenue productivity goals. 06/2000 05/2009 Catering Chef Company Name － City State Effectively managed produced food catered events Enforced appropriate work-flow quality controls food quality Conducted daily inventory ordering Assisted catering staff setup delivery Managed catering schedule logistics. 01/1990 06/2000 Line Cook Company Name － City State Set prep work food items. Prepared various daily lunch special items. Assisted producing food catered events. Conducted daily food inventory ordering. Languages Skills delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow

CHEF

ADMINISTRATIVE ASSISTANT Professional Summary Highly motivated enthusiastic individual multiple years experience fast-paced office settings on-site construction settings. Resourceful, professional, hardworking team player offering expertise various fields customer service, sales, clerical support, office management, data entry, project management, inventory allocation, general construction labor, painting, residential cleaning, general landscaping, customer relations, communications, technical support. Self-motivated work ethic ability perform effectively independent team environments. Responsible, punctual, productive professional high attention detail strong organizational skills. Ability handle multiple projects simultaneously high degree accuracy well anticipate professional needs proactively identify resolve problems boosting operational efficiency. Attentive personable worker eager learn take new challenges maintaining efficient accurate operations. Skills Spreadsheet Management Program Files Maintenance Advanced MS Office Suite Knowledge Customer Client Relations Multi-line Telephone Systems Office Team Management AVImark Veterinary Software Knowledge AutoCAD Software Knowledge FoxitPDF Software Knowledge Sales Marketing File Conversion Sharing Expense Reporting Invoice Processing Transcription Dictation 90 WPM Typing Speed Residential Painting Preparation Heavy Equipment Operations Flooring Removal Installation Data Entry Telemarketing Billing Collections Cloud Database Management Cash Register Operations Inventory Management Support Contract Negotiations Project Management Business Correspondence Contract Preparation Recordkeeping Purchase Order Preparation Conference Planning Work History Administrative Assistant 04/2019 11/2020 Company Name – City State Supported efficient Zoom conference call meetings organizing materials, documenting discussions distributing meeting notes. Developed updated spreadsheets databases track, analyze, report performance, sales, project data using MS Excel. Managed company Cloud Zoho databases international domestic office locations, converting complex data easy-to-interpret data. Sorted distributed office mail recorded incoming shipments corporate records. Processed invoices expenses using MS Excel FoxitPDF software facilitate on-time payment. Developed updated record filing system office servers improve document organization management. Performed general office duties, including limited handling inter-office customer emails, sending receiving faxes, answering multi-line phone system routing calls, delivering messages staff, maintaining office petty cash recording transactions, managing payments orders office bills supplies, creating updating physical records digital files office servers. Maintained staff customer directories company policy handbook human resources department using MS Publisher, MS Word. Prepared edited bid requests, proposals, purchase orders, project specs, transmittals, RFI's, extra work orders, new work orders organizational clerical support using MS Office programs. Composed internal memos external correspondence senior management reviewed documentation eliminate errors. Successfully orchestrated coordinated annual NISD conference meetings, including responsibilities booking conference location facilities, arranging travel hotel accommodations speakers attendees, assisting development production conference agenda, schedule, presentations, itinerary, ID badges, conference welcome packages attendants. Responded emails correspondence, acting liaison overseas offices subcontractors facilitate communication enhance business processes. Downloaded distributed project bid project files via FTP Sites BOX file sharing. Assisted prospecting securing new customers projects. Assisted managing accounts payable receivable well creating detailed expense reports accounting department. Cashier 12/2017 08/2018 Company Name – City State Processed POS transactions, including checks, cash, EBT cards, credit purchases refunds. Received, processed, accurately prepared food orders placed customers. Operated cash register cash, check credit card transactions 99% accuracy. Counted, balanced, accurately reported cash electronic transactions, accounting errors resolving discrepancies beginning end shift. Replenished sales floor merchandise organized shelves, racks bins optimal appearance. Checked identification proof-of-age refusing alcohol tobacco sales underage customers. Served needs sometimes one dozen customers busy fast-paced environment Promoted customer loyalty consistent sales delivering friendly service knowledgeable assistance. Checked bills counterfeit pens examined coins spot refuse foreign currency. Assisted customers store phone answering questions fulfilling requests. Processed packing slips evaluated product inventory check quality quantity issues, returning unacceptable materials vendors. Maintained well-organized restocking areas, removing empty pallets, boxes, debris avoid blocking aisles creating safety hazards. Unloaded arriving stock prepared merchandise transfer shelves removing packing materials applying identifying codes, price inventory control numbers. Helped customers locate desired items transfer oversized items vehicles. Performed inventory control, counting stocking merchandise behind counter, coolers, sales floor. Worked additional shifts night shifts multiple store locations support team members inventory fulfillment goals. Maintained clean work environment kitchen area sweeping, mopping, wiping counters, washing used cookware, emptying trash receptacles, sweeping parking lot end shift. Maintained knowledge base company pricing, special promotional discounts, products, services. Used downtimes prepare ingredients, workstations, restock supplies expected busy periods. Manager/General Construction Laborer 01/2015 01/2018 Company Name – City State Worked contractors property owners understand needs provide excellent service. Assisted site inspections homeowner orientations new projects well evaluation calculations project bids. Assisted procurement project materials following contractor's specifications provided punch lists. Efficiently prepared job sites removing debris setting materials tools. Prepared cleaned surfaces rebuilding purposes removing damaged tiles, bricks mortar. Interpreted job site supervisor's orders technical documentation complete accurate work. Used required tools complete jobs, including limited hammers, saws, drills, grinders, squares, levels, screwdrivers, sanders. Gained knowledge experience function operation light heavy machinery limited Bobcats, air compressors, generators, floor sanders, table saws, jackhammers safely move debris materials efficiently complete projects. Responsible prepping, sanding, priming, painting cabinets, molding, trim, railings, doors, interior walls, ceilings project following requirements guidelines provided contractor. Assisted installation new appliances, flooring, cabinetry, hardware, faucets, fixtures instructed contractor. Worked speed accuracy consistently meet production standards. Worked independently fast-paced environment meeting productivity quality expectations. Worked closely project supervisor maintain optimum levels communication effectively efficiently complete projects. Assisted crew members complex tasks requiring close teamwork coordination meet quality specifications. Closely followed instructions contractors throughout duration project, maintaining safety high standards home remodeling work. Assisted company exposure advertising creating maintaining social media accounts along design distribution company's business cards. Owner/Operator 01/2014 01/2016 Company Name – City State Founded managed cleaning business applying marketing strategies build company exposure, creating company portfolio building clientele, meeting customer needs expectations providing exemplary services offering competitive pricing. Managed day-to-day business operations, including finances budgeting, advertising public relations, prospecting new clients, project assessments bids, maintaining supply levels, addressing customer questions needs, project labor completion. Boosted company exposure sales use social media platforms job search engines. Scheduled appointments consultations new existing clients. Met potential customers, provided walk-thru evaluations, project quotes. Created applied contract templates new project proposals agreements cater customer's individual unique needs. Provided additional "deep cleaning" services steam cleaning, laundry services, pressure washing needed upon customer's requests. Maintained date records customer contact information contracts improve operations maintain efficiency. Implemented strong time-efficient work ethic, providing dependable reputable services customers. Education Liberal Arts And Sciences Jefferson State Community College City State Completed one year studies maintaining 3.7 GPA, obtain degree. Standard Diploma General Studies 05/2004 Springville High School City State

CONSTRUCTION

ENGINEERING MANAGER Career Overview A practiced, professional Test Manager 20 years success managing test validation next-generation software hardware technologies across multiple concurrent projects releases. Delivered effectively time budget variety complex, large-scale, multi-platform projects including: complex network framework, IoT (Internet Things), telecommunication hosted services, business process tools, automation frameworks. Managed, trained mentored multi-disciplinary, geographically dispersed teams including, software development, test validation, planning, QA, configuration management, agile scrum master product owner. Qualifications Product, system software testing across multiple OS platforms (Windows, Windows Store, Android, iOS, Arduino Linux) full product life cycle, including Agile, V-model Waterfall development methods Managing multiple on-going projects geographically dispersed teams, establishing using sub-contract resources off-shore models Developing clear test strategies, proven ability translate functional, non-functional use case requirements test plan, scripts automation full traceability requirements Leading continuous improvement development, testing organization processes Proficient MS Office, Visual Studio, Eclipse C •Scrum master multiple concurrent scrum teams. Facilitate organize scrum ceremonies including daily stand-up, retrospectives, demos, release planning backlog grooming meetings. Support scrum team member mitigate impediments, resolve conflict. Tool administration usage including, Jira, Rally, Clear Quest, Quality Center, ProtexIP, Sub-version, GIT, RTC, Bugzilla, Quality Center, Jenkins, Gerrit others Experience testing software service (SaaS) applications Design performance stress testing peer-to-peer device-to-device network application cloud XMPP server Work Experience Company Name September 2011 Current Engineering Manager City State Managing overseeing highly technical, multidisciplinary team 15+ testers developers, responsible developing device device IoT automation framework, developing 10 different SDKs test tools across 5 different OS platforms (Windows, Windows store, Android, iOS Linux) simultaneously testing validating multiple independent software products Intel WPRD Wireless Software Services (WSS). Cultivate partnerships globally cross companies teams managing on-time, successful product (including open source) releases. Establish manage fully functional outsourced validation operation Bangalore, India, leading significant cost reduction enabled follow-the-sun testing reduce product development cycle freeing full time employees higher-value work. Collaborate executive management, product owner, sales marking provide validation test estimated feature product release Formulate implement software testing strategies multiple concurrent projects Designed supervised development cross OS platforms peer-to-peer/device-to- device test automation framework Designed supervised development 10 different SDK test tools using C/C++, C#, Java, Objective C Defined OIC/IoTivity compliance certification test cases open source community Chair bug weekly bug scrub review prioritization Instrumental reducing traditional project integration phases two weeks one day implementing continues integration (CI) automated build test systems enabled 100% build acceptance test automation. Instrumental setting Gerrit web based code review, results code quality significantly improved reduced regression test cycle 50% Tool administration Rally, Clear quest, Jira others Volunteered scrum master multiple scrum teams additional fulfilling job responsibilities Managed put process place ensure shore development center become seamless extension development team. Delivered incremental automated feature level testing multiple projects across different OS platforms wired wireless technologies. Company Name July 2009 September 2011 Director Quality Assurance City State Responsible testing Qwarq transport agnostic wireless connectivity framework, goal create new user experience leveraging multiple wireless technologies make device-to-device connection easy. Developing clear test strategies, proven ability translate functional, non-functional use case requirements test plan, scripts automation full traceability requirements Establish quality assurance department company Managed, hired trained test engineers Planning resources schedule test activities within cross companies Worked closely development, support implement promote quality policies processes throughout company Worked closely multiple PC OEMs simultaneously understand quality criteria ensure product quality meet exceed quality requirements. Procure Hardware software test development Instrumental conducted usability tests. Company Name November 2006 July 2009 Director Quality Assurance City State Establish quality assurance department company Planed resources schedule test activities working closely clients Worked closely development, support, marketing sales directors implement promote quality policies systems throughout company Tested Ultra wide band (Wireless USB) PHY, MAC, drivers applications windows embedded platforms Tested Bluetopia Bluetooth stack profiles different PC embedded OS platforms Testing WIFI (802.11a/b/g/N) application including standard, Intel cisco security supplements Microsoft WHQL drivers certification Stonestreet One Ultra wide band, Bluetooth drivers Company Name May 2004 November 2006 Quality Assurance Manager City State Manage, mentored train test engineers responsible testing (SaaS) time attendance Product Developed worked development team implement quality process procedures company improve code quality stability, results reduce internal customer reported defects 50% Manage defect tracking system Manage test case development execution following Ceridian CUSP process Perform defect postmortem field reported defects implement necessary change prevent future incidents Manage testing lab. Company Name August 2001 February 2003 lead test Engineer City State Create manual automated test cases, setting maintaining test environment department, execute functional, regression, stress, load testing. Company Name July 1995 December 1999 Lead Test Engineer City State Lead group quality assurance engineers testing validating ITU H26X standard based video codecs namely H263 Plus, H263, I263, H261, Indeo 5.x, Automatic Echo Cancellation (AEC) audio codec Intel videophone. Scheduling regular bug scrubs sessions development team. During bug scrubs assigning owners new defects, priorities defects included future phase development. Scheduling code inspection design review find bug early stage software development cycle. Company Name Owner President City State Installed requested software tested compatibility new multimedia software hardware Test debug multimedia products, sound cards, video recorders, video capture cards, CD-ROMs others Developed functional tests stress, volume continuity testing software hardware Configured system various peripheral (scanners, printers, video digitizers) Reproducing bugs found test compile results Write reports results found tests. Education Training Webster University 2004 Master Science Computer Resource Information Management City State Kabul University 1992 Bachelor Science Computer Science Skills audio, automation, C, C++, CD-ROMs, Ceridian, cisco, Hardware, cost reduction, clients, drivers, executive management, Functional, inspection, Intel, Java, Linux, MAC, Managing, marketing sales, C#, Windows, Windows XP, multimedia, Objective C, OS, policies, printers, processes, product development, quality, quality assurance, quest, sales, scanners, Scheduling, scrum, scripts, software development, software testing, sound cards, sun, test tools, USB, validation, video, Vista

ENGINEERING

PRODUCT MARKETING MANAGER Professional Summary Seasoned omni-channel professional skilled collaborating multiple stakeholders determine audience interest develop strategic go-to-market plans align company's business priorities initiatives. Core Qualifications Excellent Communicator Problem Solver Highly Organized Influential Leader Metrics Savvy High Productivity Collaborative Team Player Experience 03/2016 Current Product Marketing Manager Company Name － City State Responsible execution new product development Marketing strategies within Outdoor Golf categories via global domestic sourcing partners. Conduct market research market competitive analysis, customers’ needs trends identify product gaps sales opportunities. Implement marketing plans, including product positioning, marketing strategies, market strategy insights. Conduct financial calculations maintain products’ profitability analyze financial reports support strategic recommendations. Execute copy images included marketing collateral briefs creative team jobs photography direction products. Develop marketing tactics including annual printed catalog, e-blasts, direct mail, digital marketing, press releases social media. Implement Continent level catalog promotional pricing strategy, analyzing competitive offerings protecting profitability. Create presentations internal external communication. Work collaboratively cross-functional teams execute recommended solutions improve overall category success. 04/2014 03/2016 Site Merchandising Manager Company Name － City State Responsible creating online assortments, digital promotions, sales metrics Ashley Home Store product. Implemented merchandising, product placement navigation strategies achieve product volume financial objectives. Researched analyzed consumer behavioral characteristics, Ecommerce trends, retail landscape stylistically interpret react emerging market conditions. Worked closely SEO, Marketing, Content, Copy make sure products receiving maximum exposure channels. Used Adobe Omniture Google Analytics analyze traffic patterns keep record customer behavior shopping patterns. 04/2012 04/2014 Assistant Category Manager Company Name － City State Responsible maintaining assortment responsibility $32 million dollars annual sales. Merchandised manage storefronts, site branding, promotional product maintenance. Strategically planned achieved overall goals department- continually measuring ensure profitability. Developed long short term promotional plans relating trends marketing opportunities. Generated analyzed reports, sales recaps, presented meetings. 05/2011 04/2012 Assistant Trade Marketing Manager Company Name － City State Responsible developing annual marketing plans product categories representing $50 million dollars annually sales. Developed trade marketing materials communications. Launched new products programs needed sales meetings. Developed content promotional pricing strategy. Analyzed customer data, segmented accordingly, targeted relevant programs. Created strategic marketing plans evaluate product mix positioning. Continually improved brand strength credibility marketing promotions. Created monthly sales reports, PowerPoint presentations, comparative graphs. 05/2010 05/2011 Assistant Buyer Company Name － City State Responsible buying $6 million dollars product: including maintaining margin, demand sales, inventory levels, marketingof products catalog website. Continually improved brand strength credibility marketing promotions. Maintained ongoing understanding target market competitors. Launched company Facebook page maintained Website Blog. 01/2007 04/2010 Merchandiser Company Name － City State Responsible buying responsibility $25 million dollars worth business annually. Strategically marketed products effective channels possible. Figured applied competitive pricing products selected. Created maintained sales analysis assigned categories. 08/2003 07/2006 Technical Designer Company Name － City State Responsible overall design, construction production approval process garments: including creating technical drawings Adobe Illustrator CS, specifications Web PDM, communicating changes Far East vendors. Education 2009 MBA Business University Phoenix － City State Business Administration 2002 Bachelor Arts Fashion Design Mount Mary College － City State 2000 Study Abroad American Intercontinental University － City England Skills Branding, catalog, communication, competitive, content, Excel, Ecommerce, financial, Google Analytics, graphs, inventory levels, leadership, marketing plans, marketing, market, marketing materials, meetings, merchandising, PowerPoint presentations, negotiator, communicator, navigation, organization, positioning, pricing, pricing strategy, problem solver, research, retail, sales, sales analysis, sales reports, strategic marketing, team player, Website, Word

APPAREL

CONSULTANT Education Training Master Health Administration 2015 University Missouri － City State Master Science Health Informatics Bioinformatics 2015 University Missouri － City State Health Informatics Bioinformatics Bachelor Science Business Administration Marketing 2011 University Missouri － City State Business Administration Marketing Skills Healthcare Analytics (4 years), Physician Engagement (2 years), Project Management (4 years), Consulting 2 years), Sales (5 years), Marketing Strategy (4 years), Tableau (2 years), Excel (5 years), Excel (5 years), Public Speaking (5 years), Machine Learning (2 years), Financial Analysis (5 years), Databases (1 year), SQL (1 year), Business Development (3 years), Business Intelligence (2 years), User Experience Design (2 years) Experience Consultant Jun 2015 Current Company Name － City State Inception, design, sales, implementation consulting services 15 hospitals across US. Produce execute work plans achieve clinical, operational, financial improvement initiatives. Develop rapport hospital executives, hospital staff, physicians foster hi-performance teams. Analyze financial, patient experience, throughput, quality data develop clear strategic actions plans. Presents clearly concisely physicians executives persuade drive change. Train new analyst consultants analytic tools MySQL, Excel, Tableau, Weka. Assist development, design, sales propitiatory mobile applications used physician compliance contracting. The application currently available iOS Android. Author white papers web content used client marketing client education. Health Plan Financial Analyst May 2014 May 2015 Company Name － City State Created automated pricing tools based contractual language multiple drug lists. Developed predictive models accurately assessed member risk year year PMPM shift. Queried built client facing reports using Teradata, Excel, PowerPoint. Produced management dashboards key performance indicators senior leaders. Investigated analyzed Rx trend reports clients, account teams, functional areas. Compiled analyzed multisource data prepare contract adjustment reports. Collaborated competitive intelligence department develop incumbent responsive pricing strategies. Built customized reports collaboration clients investigate patient Rx utilization. Business Analyst Aug 2013 May 2014 Company Name － City State Developed interactive Business Intelligence dashboards clients measure return investment. Established new sales strategies value propositions sales team. Created market impact maps ArcGIS assist strategic expansion MHC services. Project owner Office 365 SharePoint implementation. Results included eliminating costs local file servers, optimizing file access auditing capabilities, promoting collaboration. Led HIPAA audits resulted implementation numerous physical technological safeguards improving compliance minimizing risk financial exposure. Designed distributed patient consent documentation collaboration Health Literacy Missouri. Monitored audit enterprise master patient index database using InterSystems' HealthShare platform. Marketing Manager Jun 2011 Aug 2013 Company Name － City State Created developed online marketing strategy integrated website improve lead generation minimize response time. Measurable impact included increase new unit sales 35% awarded first place district growth 2012. Leveraged marketing analytics existing customer database better align departmental sales promotion customer demographics seasonality demand. Directly sold major units customers consistently awarded performance volume margin levels. Project manager implementation customer reward systems software included proof concept, funding request, installation, training, post installation nagement. Troubleshoot hardware software issues multiple departments. Accomplishments Project Management Professional (PMP) Eligible GROUPS Health Information Management Systems Society (HIMSS) 2013 Present HIMSS global, cause-based, not-for-profit organization focused better health information technology. HIMSS leads efforts optimize health engagements care outcomes using information technology. American College Healthcare Executives (ACHE) 2014 Present American College Healthcare Executives international professional society 40,000 healthcare executives lead hospitals, healthcare systems healthcare organizations. Willing relocate: Anywhere Skills analyst, auditing, Business Development, Business Intelligence, competitive intelligence, hardware, concept, Consulting, prepare contract, client, clients, Databases, database, documentation, file servers, financial, Financial Analysis, functional, ma, Machine Learning, Marketing Strategy, marketing, market, access, Excel, Office, PowerPoint, SharePoint, MySQL, enterprise, online marketing, pricing, pricing strategies, Project Management, promotion, Public Speaking, quality, rapport, Sales, SQL, strategy, strategic, Tableau, white papers, Teradata, trend, Troubleshoot, website, web content, Author Additional Information Willing relocate: Anywhere Authorized work US employer LINKS https://www.linkedin.com/in/dylanstrecker AWARDS Honorary Member Upsilon Phi Delta Honor Society Health Administration October 2014 The mission Upsilon Phi Delta Honor Society recognize, reward, encourage academic excellence study healthcare management policy.

CONSULTANT

BUSINESS DEVELOPMENT DIGITAL MEDIA MARKETING SPECIALIST Summary A self-starter dynamic professional nine years sales, marketing customer service experience. Key strengths include critical thinking, creativity developing new sales strategies, resourceful problem solving ability maximize resources. Outstanding oral written skills demonstrated success building relationships co-workers, management, external partners customers. Bilingual communication skills in: Portuguese native language) English (business level). Accomplishments Awarded “The Best Therapeutic Nutritional Representative Brazil” contributions [Name Project] Top Performance award best Therapeutic Nutritional Representative Brazil 2010 Abbott Nutrition Award developing marketing distribution plan Home Care service Abbott Nutrition Experience Company Name City State Business Development Digital Media Marketing Specialist 08/2014 Current Responsible selecting qualified Brazilian organizations top executives featured within Business Review Brazil Supply Chain Digital magazines. Research coming companies could benefit international exposure, minimum $100MM valuation. Follow generated leads, qualify companies, conduct preliminary interviews, request photos needed media, goal quick closure pass editorial team; leading $200k revenue 2015. Responsible researching finding leads internet/database/networking. Project management digital footprint; take responsibility ownership development list generation customer portfolio. Have proactive approach developing customer portfolio line company requirements Undertake marketing research project management. Manage, maintain update personal business social media sites. Company Name City Marketing Social Media Intern 04/2014 Developed Retail Account Map Google Maps Engine Pro assist company retail activation management. The map provided better visual information content company's dealers locations within U.S. This included detailed information sales budget product category, well competitors' dealers locations. Effectively used Hootsuite follow monitor standup paddle surf athletes social media networks. Provided important information updates leverage athletes' participation provide content social media website marketing. Created master events calendar spreadsheet standup paddle events worldwide 2014 season. Company Name City Sales Representative 12/2008 07/2013 Effectively managed important accounts Minas Gerais state distributor network. Identified prospected hospital accounts execute strategic sales initiatives resulted exceeding established sales goals. Successfully negotiated close business hospital accounts, consistent sales margin goals organization. Utilized promotional materials clinical studies effectively communicate clinical scientific benefits Abbott Nutrition products targeted healthcare professionals. Organized meetings speaker programs, order deliver content health care professionals topics related clinical nutrition, products Abbott Nutrition expertise. Participated national regional medical conventions exhibits. Achieved Top Performance award best Therapeutic Nutritional Representative 2010. Received award developing marketing distribution plan Home Care Abbott Nutrition, resulting 40% increase sales 2 months. The plan expanded throughout Brazil, 2012. Company Name City Sales Supervisor 07/2007 12/2008 Supervised, directed motivated five sales representatives order achieve overall corporate sales objectives. Recruited, selected trained sales representatives. Education Master Business Administration Marketing September 2017 San Diego University Integrative Students City State USA Marketing Professional Certificate Business Management Marketing 2014 Marketing Executive Management Certificate Strategic Management Marketing 2013 UC San Diego Extension City State USA Strategic Management Marketing MBA Business Administration 2010 University La Verne City State USA Business Administration Fundacao Getulio Vargas, Belo Horizonte, MG, Brazil 2008 GANEP, Belo Horizonte, MG, Brazil 2007 Unicentro Newton Paiva, Belo Horizonte, MG, Brazil Skills approach, benefits, budget, Business Management, content, database, editorial, Executive Management, Home Care, marketing research, marketing, meetings, network, networking, networks, Project management, promotional materials, speaker, quick, researching, Research, Retail, sales, scientific, spreadsheet, strategic, Supply Chain, valuation, website

DIGITAL-MEDIA

SENIOR VICE-PRESIDENT AND CHIEF INFORMATION OFFICER Core Accomplishments Strategized various areas business develop proof concept international financial company headed world-renowned Nobel Peace Prize winner establish principle micro-lending low income, immigrant families Professional Experience Senior Vice-President Chief Information Officer 01/2009 Current Company Name － City State Industry expert wide variety technology systems, business applications IT service management. Primary focus: Network Security IT Operational Management using fundamentals scalar design/architecture business process improvement. Create "living" technology supports strategic vision goals, well growing customer needs. Instituted technology roadmap guide IT department proper business alignment create measurable, efficient sustainable technology Goodwill's various business verticals Retail eCommerce, Employment Contracts, Mission Services. Outsourced selected portions IT process facilitate development additional operational efficiencies improve technology infrastructure. Designed collaborated architects, engineers, industry technology leaders build operation Second Generation Data Centers collocated sites. Designed Business Continuity strategy incorporates critical aspects business ensure business remains solvent event service interruption significant business disruption. Improved IT spend proper fulfillment procurement process provisioning CapEx OpEx improvements realized ease associated costs technology growth. Proper sourcing selected areas IT business process staff augmentation, outsourcing, in-sourcing near-shore opportunities improve IT effectiveness service delivery. Provided guidance expertise various panels, well interviewed various media outlets corporations case-studies dialogues around strategic IT CIO magazine, Fierce CIO, CIO Zone, Enterprise Mobility, Enterprise CIO Forums, CIO Summit, CDW, CDM, Cisco, Splashtop, VEEAM, Airwatch, Quantum Technologies, ZDNet. Vice-President, Information Technology 01/2005 01/2009 Company Name － City State Designed system overhaul entire information gathering distribution process use portal technology. Streamlined operations foster atmosphere empowerment accountability using principles Enterprise Resource Planning. Outsourced selected portions IT process facilitate development additional operational efficiencies improve technology infrastructure, reduce costs, improve effectiveness sharpen internal focus development activities. Developed Managed Print Service (MPS) program Multi-Function printer network produce copy, print, email, e-file scan stations within key departments part preliminary Document Management System. The MPS significantly reduced costs developing print materials traditional copy machine equipment ROI seen within months versus years. Strategized various areas business develop proof concept international financial company headed world-renowned Nobel Peace Prize winner establish principle micro-lending low income, immigrant families. Authored case study review non-profit technologies. This study based review industry leading technologies comparison Goodwill's Retention Policy related Disaster Recovery Policy/Business Continuity Plan. Realized 43% savings cost equipment. Technology Visionary Developed ROI, gained approval guided development subsequent re-development homegrown case management application improve future state Mission Service Employment business verticals. This application proven leader among competitors. Technology Visionary Engineered platform support Goodwill's first Blade Server Data De-duplication technology, well server virtualization, increase performance availability reducing management overhead fore-runner technologies widely used Fortune 100 companies time now. Manager/Senior Network Engineer, Information Technology 01/2001 01/2005 Company Name － City State Challenged secure improve reliability wide area network future business expansions sites. Chief Architect Designed implemented corporate-wide, platform-independent, Personal Information Manager (PIM) Microsoft Exchange\Outlook replace Novell based Pegasus email system. Strategic Visionary Chief Architect Designed Implemented process tiered in-place migration Novell NetWare MS Windows: transitioned Netware Directory Service Microsoft Active Directory Service, migrated user group accounts, transitioned Novell based WAN Active Directory Domain Forest, migrated file print services, redesigned proprietary databases. Responsible overall performance availability aspects network. Analyze network design upgrades/changes needed. Assess company's current future network needs using scalable systems. Responsible aspects E-mail group. Oversee design, development, release, maintenance e-mail application systems. Responsible aspects (software hardware) organization's network systems. Recommend, implement, maintain network architectures (LAN WAN). Assist development maintenance network communications. Use knowledge LAN/WAN systems help plan install internal external networks. Test evaluate network systems eliminate problems make improvements. Network Administrator 01/1997 01/2001 Company Name － City State Network Administration Install, configure maintain organization's network. Build networks maintain external internal web presence; administer networks. Perform system backups internal external web network servers. Design support server systems supporting software. Support, monitor, test troubleshoot hardware software problems pertaining LAN. Install, configure repair workstations. Provide end users support LAN-based applications. Education Bachelor Arts Geography State University New York Stony Brook － City State US CERTIFICATIONS AFFILIATIONS Bachelor Arts Sociology Bachelor Science Biochemistry Associates Geography State University New York Stony Brook, Stony Brook, New York Certifications Microsoft Certified Systems Engineer Certified Information Systems Security Professional CISSP Certified Ethical Hacker (CEH) v8 Information Technology Infrastructure Library Foundations Goodwill Industries International, Executive Development Program Graduate Mobile Enterprise Executive Panelist Gartner Summit Panelist Enterprise CIO Forum Contributor Wall Street Journal CIO Contributor (Candidate) Skills Business Continuity, Technology Infrastructure, File, Lan, Architecture, Business Process Improvement, Cdm, Cisco, Contracts, Ecommerce, Fulfillment, Network Security, Opex, Process Improvement, Procurement, Provisioning, Retail, Retail Marketing, Security, Case Management, Copy Machine, Disaster Recovery, Document Management, Enterprise Resource Planning, Increase, Lending, Operations, Roi, Server Virtualization, Virtualization, Active Directory, Databases, Directory Service, Engineer, Exchange, Lan/wan, Maintenance, Microsoft Exchange, Netware, Novell, Outlook, Backups, Its, Network Administration, Workstations, Certified Information Systems Security Professional, Cissp, Information Technology Infrastructure Library, Itil, Journal, Systems Engineer, Systems Security, Biochemistry

INFORMATION-TECHNOLOGY

PROGRAMME FINANCE ASSOCIATE Professional Summary Seeking position I demonstrate skills contribute organization offers professional growth. Being productive add value organisation knowledge previous experiences Overview Certified project manager two years experience managing projects according PRINCE2 methodology. Civil engineering background. Two years experience events organization (workshops, conferences awareness campaigns). Highly motivated team individual tasks, hard working productive worker pressure. Practical experience dealing governmental official entities. Outstanding communication skills fluency three languages. Good knowledge international development practices. Management administrative professional. People oriented strong leadership abilities. Excellent negotiation skills. Skills Work History 06/2012 Current Programme Finance Associate Company Name – City State Ensured administration implementation programme/operations strategies, adapts processes procedures focusing achievement following results: Full compliance UN/UNDP rules regulations relevant policies financial recording/reporting system follow-up audit recommendations; Implementation effective internal controls, proper functioning client-oriented financial resources management system. Provision inputs implementation cost-saving reduction strategies consultation office management. Preparation cost sharing, trust fund agreements, follow contributions within CO resource mobilization efforts. Ensures proper tracking donor reporting ensure program/projects concerned reporting time. 2. Provided effective support management CO programme, administration budgets functioning optimal cost-recovery system focusing achievement following results: Presentation information formulation country programme work plans, budgets, proposals implementation arrangements execution modalities. Entry data new grants Atlas form Annual Work Plans (AWPs), monitoring status. Provision guidance executing agencies routine implementation projects, tracking use financial resources. Accuracy verification Combined Delivery Reports. Provision information audit NIM/DIM projects, tracks implementation audit recommendations. Support preparation Integrated Work Plan country office, supervision Deputy Country Director. Ensuring project tree properly set Atlas, projects linked correct outcomes Tracking overall office indicators delivery figures. Tracking detailed reporting mobilized resources. Ensure GMS rates properly charged development projects. Provides puts preparation cost-recovery bills Atlas services provided by, elaboration implementation income tracking system follow cost recovery. 3. Provided accounting administrative support Programme Finance Unit focusing achievement following results: Timely corrective actions erroneous data Atlas. Processing GLJE's required. Presentation thoroughly researched information planning financial resources The CO, reports containing analysis financial situation. 4. Ensured facilitation knowledge building knowledge sharing CO focusing achievement following results: Systematic gaining sharing knowledge experience related programme management. Organization training office staff programme/operations related issues, including program/project related Atlas training. Synthesis lessons learned best practices programme finance. Sound contributions knowledge networks communities practice. 10/2008 05/2012 Programme Assistant Company Name Tasks responsibilities 10/2007 03/2008 Teacher Company Name Teaching Italian Language foreign language. 01/1999 01/2002 Office manager secretary Tasks responsibilities:. Office management, organization documentation. Overseeing financial duties, including payrolls, budgets spending. Education 12 2008 BSc. Civil Engineering, Al-Fateh University, Tripoli Libya (1997 2001) University Tripoli, Tripoli Libya (2005 2006) Projects In Controlled Environments (PRINCE2) Foundation, UNDP training, Tripoli December 2009 Enterprise Risk Management, UNDP training, Tripoli January 2009 HIV AID, UNDP training, Tripoli January 2009 Ethics Train, UNDP training, Tripoli December 2008 The Gender Journey: Thinking Outside Box, UNDP training, Tripoli January 2009 UN Programme On The Prevention Of Harassment, Sexual Harassment Abuse Of Authority, UNDP training, Tripoli January 2009 Basic advanced security field, UNDP training, Tripoli Skills accounting, administrative support, Arabic, Basic, BSc, budgeting, budgets, budget, consultation, client, Delivery, documentation, English, Finance, Financial, grants, interpretation, Italian, Languages, Director,MS Office, office, outlook, Enterprise, networks, Office management, policies, PRINCE2, processes, progress, project management, proposals, quality control, recording, recruitment, reporting, research, Risk Management, Sound, supervision, Teaching, translating, translation Additional Information Date Birth: 5 November 1978 Marital status: Married Nationality: Libyan

FINANCE

HR REPRESENTATIVE Summary Experienced human resources professional working knowledge state federal employment laws regulations, dedicated improving employee satisfaction, management-employee relations, working conditions commitment, communication, confidentiality, sense urgency. Looking company share skills knowledge I grow HR professional. Skills On-boarding Staffing recruiting professional Payroll entry Accomplishments Managed Human Resources department four months. Developed monthly employee newsletter. Experience 11/2016 Current HR Representative Company Name － City State Designed new communication boards value stream, working special projects, recruiting maintenance interns, training Administrative Assistant. 06/2013 09/2016 Human Resources Supervisor/ Staffing Coordinator Human Resource Representative Company Name － City State Filled 11 Maintenance positions ranging mechanic supervisor 3 months. Shut 100 employee manufacturing plant 3 days found 90% employees employment within company 60 days. Reopened 30 employee manufacturing plant 30 days. Facilitated benefit open enrollment 700 employees. Supervised performance direct reports, conducting performance reviews, performing supervisory duties coaching, training, coordinating work assignments. Recruited hired qualified candidates following EEO ADA hiring guidelines exempt non-exempt positions, utilizing available resources appropriately. Coordinated staffing recruitment efforts Gaylord LeSueur locations. Provided counseling dispute resolution regarding employee issues workers management consulting supervisors levels management. Organized conducted meetings employees management personnel regarding various topics, including benefits, employee relations, workplace safety, training programs. Reported weekly staffing information upper management reports. Audited generated reports monthly quarterly Affirmative Action. Worked resource managers supervisors regarding company policies, benefits, Affirmative Action. Reviewed authorized salary changes employees, calculating retroactive pay, entering changes payroll system ensuring changes made Kronos Ulti-Pro. Acted liaison Michael Foods, Inc. employment agencies. Experienced Kronos system, Ulti-Pro payroll system, Ceridian system. Reviewed employee records completion accuracy, included reviewing performance evaluations, leave absences, absenteeism, terminations, job descriptions, safety issues, insurance benefits, etc. Authorized changes employee records necessary. Developed maintained employee locker assignments, including coordinating repairs maintenance department cleaning schedules quality assurance department. Worked together union Chaska plant resolve employee complaints disputes. Served human resources advisor Chaska plant without HR Manager. 10/2011 06/2013 Special Education Assistant Company Name － City State 06/2011 07/2011 Foodservices Director Company Name － City State 08/2010 05/2011 Quality Assurance Auditor, Assembler Company Name － City State 03/2007 04/2010 Dietary Manager Company Name － City State Demonstrated excellent customer service skills trained employees food safety/regulations. Supervised managed 20 employee department long-term care facility. Maintained deficiency free dietary department 3 years. Planned special events 300 people. Communicated effectively medical charts, completed MDS assessments Medicare reimbursement proficiency. Maintained accurate, detailed financial production records. 08/2001 05/2005 Senior Team Leader/Administrative Assistant Company Name － City State Supervised student employees, including hiring, training, scheduling. Created late night restaurant students team leaders called "The Brickhouse Grill.". Developed standardized interview questions training manual. Conducted monthly meetings student employees training food safety. Education Training December 2012 Masters Art Organizational Management Human Resources Management Ashford University － City State Organizational Management Human Resources Management 4.0 May 2005 Bachelors Art Wisconsin Lutheran College － City State 2016 OSHA 10-hr General Industry Safety Health Issued 2/26/ July 2016 First Aid CPR certified Issued 9/8/2015 expires 9/2017 HR Law Seminar July 2016 Payroll Law Seminar Skills ADA, Administrative Assistant, benefits, Ceridian, charts, coaching, consulting, counseling, CPR certified, excellent customer service, employee relations, special events, financial, First Aid, food safety, hiring, human resources, HR, insurance, Kronos, Law, long-term care, mechanic, meetings, Payroll, performance reviews, personnel, policies, quality assurance, recruitment, repairs, Safety, scheduling, staffing, supervisor, supervisory, training programs

HR

ENUMERATOR Summary Recent graduate BA Business Administration looking obtain position Administrative Assistant organizational abilities fully utilized. Hard working goal-oriented professional four years experience seeking achieve career growth I get opportunity utilize skills abilities handling clerical administrative support work, activities. Highlights Time Management SAP SRM Cash Request Cash handling Check Request Purchase Orders Microsoft Office: Word, Excel, PowerPoint, Outlook. Data Entry Filing Maintaining Records Account receivable Payment posting Timekeeping Calendar Maintains Accomplishments Received merit raise strong attention detail, exemplary customer service team-player attitude. Experience 04/2016 Current Enumerator Company Name City State Collect demographic, economic housing data behalf U.S. Census Bureau. Responsible canvassing neighborhoods, documenting reporting information. Conducts surveys U.S. population, economy, governments communities. Responsible verifying household addresses ensuring maps address lists correct. All collected census information, well documentation hours, miles expenses encountered Assist residents reading forms answering questions census. 10/2015 03/2016 Healthcare Advocate Company Name City State Respond resolve first call, customer service inquires issues identifying topic type assistance caller needs benefits, eligibility claims, financial spending accounts correspondence. Help guide educate customers fundamentals benefits consumer-driven health care topics include managing health well-being selecting best benefit plan options, maximizing value health plan benefits choosing quality care provider Intervene care providers (doctor's offices) behalf customer assist appointment scheduling connections internal specialists assistance needed Assist customers navigating myuhc.com UnitedHealth Group websites encourage reassure become self-sufficient Owned problem resolution behalf customer real time comprehensive timely follow-up member Research complex issues across multiple databases work support resources resolve customer issues and/or partner others resolve escalated issues Provide education status previously submitted pre-authorizations pre-determination requests Meet performance goals established position areas of: efficiency, call quality, customer satisfaction, first call resolution attendance. 02/2013 10/2015 Receptionist II Company Name City State Performed varies administrative tasks requiring exercise discretion judgment provided administrative support faculty staff Critical Care Department. Greets visitors directs appropriate staff. Initiates purchase orders, travel reimbursements SAP. Answered telephone assists callers; reads routes incoming mail. Overseen filing maintenance correspondence records, entered, tracked maintained timesheets division employees faculty. Strong proficiency Excel (pivot tables/data creating formatting) reports. Maintained provided assistance interpretation various reports forms. Developed maintained databases, data forms, progress reports. Flexible, highly organized, productive, possess exceptional time management skills. Experience manuscript preparation Endnotes attention detail accuracy. 11/2012 01/2013 Front office Assistant Company Name City State Greeted patients. Answering multi-line phone route appropriate department. Scheduling conforming appointments. Registering new patients. Updated records established patients. Education 05/2016 Bachelor Business Administration Healthcare Management American InterContinental University City State Healthcare Management 04/2011 Medical Billing Coding HIPAA Privacy Security Certification Sanford Brown College City State 06/2010 Certified Nursing Assistant 08/2010 Aids Home Healthcare Pasadena, TX Alief Hasting High School Languages Fluent Spanish Skills administrative, administrative support, attention detail, benefits, Cash handling, com, Critical Care, customer satisfaction, Customer Service, Data Entry, databases, documentation, Filing, financial, forms, interpretation, managing, Medical Billing, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, Nursing, pivot tables, Coding, progress, quality, reading, real time, reporting, Research, SAP, Scheduling, Fluent Spanish, surveys, telephone, phone, Time Management, type, websites

HEALTHCARE

DETECTIVE Summary Law Enforcement professional 24 years experience investigating insurance fraud, include, health care provider/billing fraud, disability, workers' compensation premium fraud, property casualty fraud staged automobile collisions. Knowledgeable related crimes tax evasion, grand theft, identity theft, mail fraud, arson, Medi-Cal/Medicare fraud. Intricately connected insurance industry allied law enforcement agencies pursuit combat fraud. Highlights Detective assigned Health care/disability Fraud Program Member San Diego Medical Fraud Task Force Public speaking/outreach insurance industry law enforcement Awarded officer year 2011 peers 100% conviction rate Presenter CA District Attorney's Association, Northern California Fraud Investigators Association Southern California Fraud Investigators Association Detailed report writing Team Leader/On-Site Supervisor executing Search Arrest warrants Experience Company Name City State Detective 06/1995 Current Assigned CDI's health care disability fraud program since October 2010. Obtained conviction largest disability long term care fraud case history San Diego County. Investigate diverse complex cases involving single multiple suspects. Work cases independently little supervision. Extensive networking allied law enforcement agencies, NICB, well as, special investigative units claims managers several insurance companies. Generate FD-1's consumer complaints competently evaluate evidentiary merit strength referral. Able identify "red flags" create appropriate case investigative plans. Write, obtain judicial approval for, execute search arrest warrants. Serve team leader on-site supervisor executing same. Gather analyze evidence billing medical records, claims records, payroll personnel records, insurance policies, police reports photographs, consider appropriate criminal statutes case. Conduct interviews, interrogations obtain confessions. Conduct skip tracing locate witnesses using databases field work. Maintain excellent working relationship San Diego District Attorney's Office. Served first CDI detective assigned DA Premium Fraud task force later assigned new Urban Grant task force. Testify court, including grand jury cases testified expert witness premium fraud. Conduct surveillance; stationary mobile. Firearms instructor six years. Serve field training officer mentor peers. Company Name City State Senior Special Investigator 09/1990 06/1995 Investigated complex cases involving crimes employer tax evasion, disability fraud, unemployment fraud, check forgery related crimes. Wrote served search warrants, conducted interviews/interrogations, submitted cases successful criminal prosecution, testified court, made arrests, defensive tactics instructor. Later assigned Professional Standards Unit conducted background investigations peace officer candidates, investigated crimes embezzlement, forgery, sexual harassment, employee misconduct threats department employees. Company Name City State Special Investigator 08/1989 09/1990 Investigated violations Penal Code Business Professions Code, issued citations, conducted undercover operations, gathered evidence, submitted cases successful criminal complaints, testified court. Proficiencies Writing FD-1's consumer complaints Identifying "red flags" evaluating fraud referrals Outreach, consumer industry training Conduct interviews interrogations Microsoft Office suite Use database searches/methodologies Skip tracing witness locating Obtaining judicial approval Search Arrest warrants Execute Search Arrest Warrants Testify court, include, grand jury. Testified expert witness Surveillance (stationary mobile) Use firearms Emergency Vehicle Operations Education Bachelor Arts Criminal Justice California State University, Fullerton City State USA Law Enforcement courses CA Peace Officer Standards Training (P.O.S.T.) Specialized Law Enforcement Advanced P.O.S.T. certificate. Courses include, limited to, health care fraud, staged auto collisions, workers' compensation fraud, identity theft, interview interrogation, arrest control/defensive tactics, sexual harassment, cultural diversity racial profiling, internal affairs investigations, advanced firearms, chain custody evidence handling, search warrant procedures, communication fire investigation, organized crime, emergency vehicle operation, first aid/CPR, building entry/mechanical breaching more.

AGRICULTURE

ASSISTANT TEACHER Summary An organized professional, experience fostering cohesive student learning environment. Experience working students abilities. Uses effective efficient methods teaching focusing individual needs student. Highlights Excellent classroom management Data-driven curriculum Effectively works parents Differentiates instruction Collaborates Colleagues CPR/First-aid certified SEI Endorsed Special Edu. Certified Dual Certified Competent SMARTboard technology Elected member School Site Council Experience 09/2014 Current Assistant Teacher Company Name － City State Worked cooperatively special education teachers modify curricula special education students according Individual Education Plans. Applied progressive teaching principles class 9 Social-Emotional students. Taught Social Studies Math grade 8. Established enforced rules behavior procedures maintaining order. Received high remarks creativity classroom lesson plans instructional techniques students, parents faculty. 09/2014 06/2014 Teacher Assistant Company Name － City State collaborated Severe Special Education teacher order best meet academic specific needs individual students resource inclusion setting. Created conditions social-emotional students make academic life skill gains. Kept consistent communication parents address student's weekly progress. 09/2013 08/2014 Severe Special Education Paraprofessional Company Name － City State Worked cooperatively teachers modify curricula special education students according Individual Education Plans. Supported modified curriculum general education setting, order best meet needs student. Worked 1:1 severe disabilities. Provided 1:1 support, job coach alternative setting. Assisted severe special education explicitly teaching life skills group 7 students. Education May 2016 Master Arts American International College － City State Moderate Disabilities 5-12 SEI Endorsement 3.72 GPA ​ May 2013 Bachelor Arts Emmanuel College － City State Bachelor Arts: History Concentration: Secondary Education Qualifications Moderate Disabilities Initial License History 8-12 Preliminary License SEI Endorsement Severe Disabilities Initial License Pending

TEACHER

Karla Lee Summary Results-focused people advocate vast experience Wealth Management Deposit Financial Services. Targets growth nurturing exemplary teams focusing format listening clients best outcomes. Proactive leader experienced deep internal external partnerships best client outcome. Skills Industry partnership development Team building Recruiting hiring Process improvement Operations oversight Executive leadership Problem resolution Relationship building Data management Experience Regional Director Banking Wealth Mar 2018 Dec 2020 Company Name － City State Responsible overall growth performance strategic marketplace. Encouraged work environment conducive development high performing distinct teams inspiring innovation excellence CRM/Customer Engagement deliverables. Outcome: Had 3 diverse direct reports promoted Managing Director roles 2 years. Revitalized client engagement routines include cultural/geographic relevance. Engaged NY based Portfolio Managers analysts host clients rotating schedule Outcome: Advisor acumen loyalty firm increased significantly (turnover decreased 50%), Client retention share wallet increased. AUM grew client added investments referrals. The Bay Area highest deposit market share gain country 2019 excess $10b, 2nd highest AUM growth (3 consecutive years 20%). Aligned Wealth Management efforts different LOBs include other. Outcome (example). JP Morgan's Healthcare conference included biggest institutional clients, speakers leveraged host auxiliary sessions Private Banking Chase Private Clients. Chase Center suites co-hosted client affinities create engagement opportunities. Transformed departmental operations aggressive process overhaul attention quality. Advisor banker turnover reduced half 2018 2020. Northern CA Operations Executive Nov 2016 Mar 2018 Company Name － City State Responsible profitability elite marketplace Bank America franchise; 350 Financial Centers close 3000 Associates. Led Northern CA region (30 billion deposits) best class Enterprise partnerships Small Business, Home Loans Merrill Edge investments. Outcome: Recognized CEO best class performance. Initiated local monthly Client listening sessions aimed bringing forward enterprise capabilities. Focused particularly Silicon Valley client. Outcome: Advocated change ability recast mortgages accommodate large inflows bonus cash. Partnered credit card underwriting accommodate new country deposit based credit solution ultimately factor Apple Bank America preferred/only vendor campus. Completed 60 Financial Center renovations adhere "Advice Center" model highlighting Merrill Edge capabilities. Included extraordinary external partnerships specifications (Apple campus, UC Berkeley campus, Samsung technology SF). Sales Service Executive-West Coast Nov 2011 Nov 2016 Company Name － City State Responsible revenue growth 40% consumer franchise. Significant work integrating Merrill Lynch client spectrum Bank America. Participated first pilot hiring scaling capabilities Merrill Edge organization. Outcome: Successful Boston based pilot scaled nationwide, moved Los Angeles launch West Coast. Collaborated SLAs based client feedback best outcome. Key executive pilot bringing specialized sales inside Financial Centers inclusive Countrywide acquisition lending capabilities. Outcome: Best class teams following CEOs scorecard accountabilities, best class portfolio penetration. Motivated encouraged team members communicate openly constructively well addressed need share local talent. Outcome: established leadership councils key cities mitigate delivery escalations establish cross LOB referral accountability. Education Training MBA School Management Expected May 2023 University San Francisco － City State Pacific Coast Banking School Finance University Washington － City State Bachelor Arts Art History Toulouse Lautrec School Art － City Accomplishments ALPFA (Association Latino Professionals America) mentor. San Francisco Times Most influential Woman business 2020 (JP Morgan Chase) San Francisco Times Most influential Woman business 2016 (Bank America) Working Mother Magazine honoree 2011 (Bank America) Certifications Series 7, 9, 10 66 Licenses CA Life Health Insurance License Native Spanish Speaker

BANKING

ACTING GRADE 4 CUSTOMER/BRAND Profile Obtain position allow utilize strong abilities, educational background passion work well others. I motivated employee highly energetic, outgoing detail-oriental. Handles multiple responsibilities simultaneously proving exceptional customer service. Reliable friendly quickly learns masters new concepts skills. Passionate helping customers creating satisfying experience. Core Strengths Attentive Listener Excellent multi-tasker Strong communication interpersonal skills Visual merchandising Attention detail Bilingual Usage presentation software Cash handling accuracy Time management Ability work pressure tight deadlines Result driven Work Experience Acting Grade 4 customer/brand Oct 2015 Jan 2016 Company Name － City State A typical day grade 4 filled coaching, developing ensuring store operations get fulfilled. Supporting keeping open communication management. Training Coaching associates, Monitoring floor coverage complete workloads.Ensure maintain positive work environment internal external. Grade 4 required work together management associates; perform variety tasks assigned leader duty, customer engagement daily operations. Grade 4 priorities charge Gapcards, Media Ambassador weekly safety audits. When comes brand grade 4 charge, running shipment merchandising updating refreshers timely matter well informed remarked. Keeping stockroom well maintained keeping visuals date. Sales Associate May 2015 Oct 2015 Company Name － City State As sales associate demonstrate finest customer service. We Speak knowledge confidence customers styles, fits latest products. On daily bases well informed promotions, offers sister store well. We accountable maintain store meet brand standards. Being part team gap executes operational processes effectively. While running task working brand, store policies procedures need followed. Having ability confidence sale Gapcards one many main priorities. Knowing perks benefits cardholder. Always bring American style life. Nights Weekend Manager Feb 2014 Mar 2015 Company Name － City State Opened closed store, included counting cash drawers making bank deposits. Built maintained effective relationships peers upper management. Offered direction gave constructive feedback motivate team members. Held team member accountable achieving performance goals. Coach supported team reach daily goals. Attended meetings month voice concerns. Informed customers products services offered company. Built customer confidence actively listening concerns giving appropriate feedback. Directed strategic appropriate marketing initiatives maximize sales. Not business main focus, also maintain workplace structure peace. Sales Associate Jun 2011 Feb 2014 Company Name － City State I would ensure giving exceptional service throughout entire shopping purchasing experience. Balanced needs multiple customers simultaneously fast-paced retail environment. Kept store clean maintained organized stock shelves. Informed customers product best suits services offered company. Selected product demo party host. Processed sales transactions accurately timely fashion. Education High school diploma June 2012 Leuzinger High School － City State GPA: GPA: 3.8 National Honors Society, 2009-12 President, Advancement Via Individual Determination club 2011-12 Class Rank: 12 118, Overall GPA 3.8 National Honors Society, 2009-12 President, Advancement Via Individual Determination club 2010-12 Secretary Key Club 2010-12 Office aid Teacher's Assistant Bachelor Science Psychology Communication major 2016 California State university Channel Island － City State Psychology Communication Major Honors Psychology Society Mentor Tutor first year students Community Service Spark Los Angeles, CA 2015 Community service Gap Rolling hills estate Helped running spark night Simple task greeting. Providing visitors proper directions. Meals Wheels America Long Beach, CA 2006-Present Twice year prepare feed less fortunate Habitat Humanity Los Angeles County, CA 2011, 2012 Directed Task. Assisted built small projects Lawndale Library, 2009 2011 Twice month Tuesday, would help kids school program.

ARTS

SENIOR ENGINEERING MANAGER Summary Personable, patient adaptable Math tutor 3 years experience tutoring K-12 college students Mathematics. Highly reliable approachable person 8 years professional experience people management, leadership, documentation, multi-tasking, innovation creativity, gained corporate world Silicon Valley. Accomplishments Problem Solving Assisted students K-12 college variety class assignments, helped understand solve quantitative problems achieve higher grades classes. Creative Lesson Planning Motivated students engage course materials organizing colorful, fun flashcard games used recall technique enhance learning. Grading Evaluated college level exam papers, making sure grades accurately fairly reflect quality students' work. Presentation Designed created course presentations used SFSU instructor management class. Created presented several presentations colleagues using Microsoft PowerPoint Google Docs. Training Provided SQL programming trainings corporate team members classroom setting enhance knowledge SQL allowed significantly improve data analysis. Education Master Business Administration Decision Sciences 2007 San Francisco State University City State Courses: Operations Management, Total Quality Systems, Project Management, Business Forecasting, Supply Chain Management Bachelor Science Mathematical Engineering 2004 Yildiz Technical University City Turkey Courses: Mathematical Analysis 1, 2, 3 4, Linear Algebra, Fundamentals Mathematical Logic, Analytic Geometry, Ordinary Differential Equations 1 2, Theory Probability, Numerical Analysis 1 2, Statistics, Matrix Analysis, Optimization Techniques, Insurance Mathematics Teaching Experience Volunteer Math Tutor 09/2015 Current Company Name City State Tutored students Algebra, Geometry, Statistics Attended Algebra classes provide special assistance English language learners ELLs) help understand content express grasp mathematical concepts orally writing. Volunteer Math Tutor 04/2015 05/2015 Company Name City State Assisted students Algebra I II providing volunteer teaching flex time hours class period students visit chosen class seek help struggles expand interests. Teaching Assistant 09/2005 05/2007 Company Name City State Edited several business forecasting operations management thesis papers journal publications. Graded exam papers evaluated operations management total quality systems class assignments. Assisted operations analysis, statistics mathematics related work assigned. Mathematics Statistics Tutor 09/2005 09/2006 Company Name City State Tutored students mathematics, statistics probability, estimation, hypothesis tests, regression analysis, correlation, quantitative analysis production management control related computer applications optimization techniques, inventory control, demand forecasting. Corporate Experience Operational Excellence Lead, Google Express 11/2004 04/2005 Company Name City State Analyzed data using statistical analysis tools correlation multiple regression analysis. Reviewed results provided recommendations system improvements, courier performance efficiency capacity planning using various optimization data analysis techniques. Identified operational areas needed process speed improvement deliver orders faster. Consultant 01/2013 02/2014 Company Name City State Supported 77Looks application pre-launch current marketing, content management, quality testing areas. Application SF Fashion Tech Pitch Competition June 2013 company reached approximately 1M active users. Operations Manager 10/2011 01/2013 Company Name City State Supervised team logistics analysts warehouse staff global warehouses. Defined scope key performance indicator (KPI) reports analytical tools needed helped decrease operational errors 80%. Turned large data sets actionable items form order forecast reports, optimization tools inventory reconciliation reports. Senior Analyst 10/2010 10/2011 Company Name City State Supported global operations ensuring warehouse productivity, inventory accuracy, timeliness order fulfillment shipments. Documented standard operating procedure(SOPs) work flow processes use operations customer support teams. Account Manager Logistics Analyst 07/2007 10/2010 Company Name City State Managed customer accounts different industries ensure time delivery shipments import export operations. Supervised trained new users procurement warehouse management system. Skills Tutoring, teaching, mathematics, algebra, geometry, English, content management, documentation, middle school high school math, college math, presentation, analysis, grading evaluation, problem solving, ESL students, technology integration, classroom monitoring, student assistance Account management, customer care satisfaction, data analysis, forecasting, inventory, quantitative analysis, leadership, operations management, procurement, project management, optimization C, C++, MS Office Suite, Google Docs, SQL

ENGINEERING

PHD CANDIDATE IN FINANCE Summary Self driven highly motivated several years experience Quantitative Research including quantitative modeling, econometric analysis, statistical analysis, model development, large data analysis. My work, Finance Engineering based development, application, testing quantitative models. Excellent analytical/critical thinking problem solving skills. Strong written oral communication. Highlights Proficient R, SAS, SQL, C++, Fortran, VBA Advanced Modeling Skills Project Management Experience Critical Thinking Skills Complex Problem Solving Skills Superior Research Skills Excellent Written Oral Communication Self-motivated Professional Experience PhD Candidate Finance 08/2010 Current Company Name City State Conduct research Finance, specifically asset pricing econometric modeling. Current work includes: 1) Do tax revenues Reduce Agency Costs Increase Hospital Efficiency? Empirical Evidence Washington State conducted using Maximum Entropy Econometrics, 2) Return Distributions GARCH Process Sentiment Measures 3) Market Sentiment Effects Stock Returns 4) A State-Space Model Investor Sentiment 5) Herding Option Pricing Models – A State Space Approach. Visiting Instructor Finance 09/2013 08/2014 Company Name City State Taught MBA Undergraduate Classes Investments, Financial Markets Institutions, Bank Financial Management, Introduction Financial Management Visiting Asst. Professor Finance 08/2008 06/2010 Company Name City State Taught MBA Undergraduate Classes Financial Modeling, Strategic Business Problem Solving, Working Capital Management Research Assistant Professor 01/2001 02/2006 Company Name City State Principal Investigator projects development mathematical models life prediction Nuclear Waste containers Yucca Mountain Nuclear Waste Repository (sponsored DOE). Taught classes engineering graduate undergraduate students. Research Scientist 10/1999 12/2000 Company Name City State Worked development mathematical models life prediction turbine engines blades US Air Force fighter jets. Education Ph.D. Materials Science Engineering 6 1999 Georgia Institute Technology (Georgia Tech) City State USA B. Tech. Metallurgical Engineering 6 1992 IIT Bombay City India Ph.D. Finance 2015 University Connecticut City State USA MBA Finance 12 2007 Gonzaga University City State USA M.S. Ceramic Engineering 12 1995 Georgia Institute Technology (Georgia Tech) City State USA Sample Publications 1) Namjoshi Shantanu, McPherson Matthew Q, Friesner Dan, Do tax revenues Reduce Agency Costs Increase Hospital Efficiency? Empirical Evidence Washington State, Global Business Finance Review, Vol 17, Issue 2, Fall 2012, pp 137-160 2) S. A. Namjoshi K. Hickman, The Impact Morningstar Five-Star Ratings, Journal Academy Finance, Summer 2010 3) Namjoshi Shantanu, Market Sentiment Effects Stock Returns, 2nd International Conference Emerging Trends Finance Accounting, August 9-10, 2013, SDM Institute Management Development, Mysore, India. 4) Namjoshi Shantanu, Return Distributions GARCH Process Sentiment Measures, 2014 MBAA International Conference, Chicago IL, March 2014 5) Namjoshi Shantanu, A State-Space Model Investor Sentiment, In Progress 6) Namjoshi Shantanu, Herding Option Pricing Models – A State Space Approach, In Progress 7) K.S. Raja, S. A. Namjoshi, M. Misra, Improved Corrosion Resistance Ni-22Cr-13Mo-4W Alloy Surface Nanocrystallization Materials Letters, 59 (2005) 570-574. 8) S. Mall, S.A. Namjoshi, W.J. Porter, Effects Microstructure Fretting Fatigue Crack Initiation Behavior Ti-6Al-4V, Materials Science Engineering A 383 (2004) 334–340 9) Namjoshi S. Mall S., Fretting behavior Ti-6Al-4V combined high cycle low cycle fatigue loading, The International Journal Fatigue 23 (2001) S455-S461. 10) Namjoshi S.A., Thadhani N.N., Modeling The Reaction Synthesis Of Shock-Densified Titanium-Silicon Powder Mixture Compacts, Metallurgical Materials Transactions B, vol. 31B, no. 2, pp. 307-316B, Apr. 2000. 11) Royal T.E., Namjoshi S.A., Thadhani N.N., Mechanistic Processes Influencing Shock-Chemistry Powder Mixtures Ti-Si, Ti-Al, Ti-B Systems, Metallurgical Materials Transactions A, vol. 27A, no. 7, pp. 1761-1771, July 1996 Accomplishments Academic Advisor: Graduated: 1 PhD. student (2005), 1 M.S. student (2004) Patents: J. C. Lacombe, K. S. Raja, S. A. Namjoshi, M. Misra et al., “Methods Fabrication Porous Metal Templates Growth Carbon Nanotubes Utilization Thereof,” US 20050276743 A1 K. Paramguru, K. S. Raja, S. A. Namjoshi, M. Misra, “Method Forming Nanoporous Surfaces Coating Bioceramic Nanoporous Surfaces,” patent application pending, May 2004.

FINANCE

PLANT OPERATOR Summary Certified Plant Operator 6 years Cryogenic Air Separation Unit Plant proven ability meet production deadlines. Eleven years military training Dedicated System Operator Versatile plant operator well-versed monitoring inspecting plant equipment. Highlights Maximizing Productivity Profits Quality Assurance product Leadership/Supervision Professionalism Dependable Hardworking Resourceful Punctual Honest Attention Detail Team Player Accomplishments Operation $27 million Air Separation Unit Plant Mechanical, Chemical EngineerTraining Advanced Oxygen/Nitrogen Training Leadership Training Safety Training Recruit Basic Training Tow Tractor (aircraft) Tow Tractor equipment) Forklift CDL (expired) Experience Plant Operator 06/2009 02/2015 Company Name City State Monitored process units quality control testing performance plant processes water quality sampling. Operate maintained filtration process units water system control equipment. Made sound logical judgments regarding process changes. Closely inspected equipment mechanical safety issues. Reviewed daily computer log reported inaccuracies process. Responded initiated proper corrections process alarms. Routinely drained unwanted fluids. Coordinated ongoing maintenance housekeeping plant. Read automatic gages proper intervals determine flow rate gas. Recorded daily tank inventory. Daily plant inspections. Started up, shut checked plant processes. Directed routine preventative maintenance adjustments, cleaning painting equipment. Maintained correct temperature, levels pressures process systems equipment. Recorded operating data daily work sheets laboratory analysis flow metering equipment. Communicated effectively operators supervisors technical level. Executed field service work including plant motor, compressor, chiller, piping, valve maintenance repairs little supervision. Performed quality control tests lab equipment lab analysis. Interpreted results process control analysis made adjustments optimize plant performance. Maintained current knowledge latest operating maintenance practices continuing education courses. Trained new operators implemented new division operator training program improve retention rates increase production. Sales Associate 01/2008 05/2009 Company Name City State Sales plumbing indoor outdoor materials. selling plumbing supplies material, unloading trucks stocking shelves. Auto Mechanic 01/2007 03/2008 Company Name City State Service cars trucks, tire repair, brake replacement, oil changes, transmission flush, radiator flush, auto repair. Aviation Structure Mechanic 09/1996 07/2007 Company Name City State Maintain liquid/gaseous oxygen nitrogen systems. Remove, inspect re-install oxygen components. Replenish service liquid/gaseous oxygen nitrogen containers, tanks, holding carts. Daily safety inspection aircraft supporting oxygen nitrogen systems. Apply operating procedures servicing aircraft, transfer trailers direct filling equipment liquid/gaseous oxygen nitrogen. Perform ground checks correct operation, mechanical work upkeep aircraft oxygen nitrogen systems support equipment. Maintain aircraft safety equipment, canopy environmental systems. Maintain aircraft fire extinguishing systems. Supervise 7 15 person work group. Use supervise use computers record keeping, reports, inventories. Troubleshoot repair malfunctioning equipment. Train subordinates operation, maintenance, repair oxygen nitrogen, canopy, environmental, fire detection suppression egress systems. Maintain shop publications, files, technical directives manuals. Use trucks, forklifts ground support equipment. Maintain liquid/gaseous oxygen/nitrogen systems safety equipment. Train, supervise personnel rules regulations, supervise personnel maintain 15 45 aircraft. Education 2008 University Montana City State Mechanical Classes. 2005 Navy City State Multiple education courses training within Navy. High School Diploma Trapper Creek High School City State Skills Operating Air Separation Unit produce FDA quality Oxygen, Nitrogen, Argon liquids. Troubleshoot/Maintain/Repair motors, pumps, compressors, heat exchangers, piping electrical components within plant site.

AVIATION

BUSINESS-DEVELOPMENT

SCIENCE TEACHER Summary Dedicated Teacher adept challenging students reach full potential. Ensures every student progressing held high expectations. Highlights Skills: Computer Proficiency Microsoft word Excel, Power point Lesson planning expertise Tutoring experience Standardized testing IEP familiarity Experience 09/2005 Current Science Teacher Company Name － City State 7th 8th Grade Implemented 8th grade curriculum various methods techniques reflect CCSS Created learning environment enabled students take risks comfortably express ideas Explored, implemented, various forms differentiated instruction Included Smart board elements, PowerPoint presentations, various media every lesson, order model technology driven instruction 09/2004 09/2005 Substitute Teacher K-6 Company Name － City State Implemented curriculum children following teachers plans Assigned lessons corrected homework. Encouraged students understanding others. 09/2003 11/2003 Teacher Assistant Company Name － City State Implemented group literacy lessons Assisted students deficient areas 09/1996 01/2003 Special Education Teacher Company Name － City State Assisted head teacher planning Curriculum Developed individualized lesson plans meet Students IEP goals Maintained daily records regarding children's developmental progress Education Masters Science Education Special Education Touro College － City State US Masters Science Education Special Education Touro College, Bayshore, New York June 2006 Bachelor Science Early Childhood Education City College － City State US Bachelor Science Early Childhood Education City College, New York, New York September 2003 Certifications 1. New York State Permanent Teacher Certification N-6 2. New York City Permanent Certificate Teaching N-6 Certified Mentor 2014-Present Affiliations •Field trip Coordinator 2007- Present •Urban Advantage teacher (Science Program) 2013- present •Stem Coordinator 2014-Present affiliated NYU University •Certified Mentor – 2014-Present •Stem Point coordinator District 13 Science Fair 2014 Skills Computer Proficiency Microsoft word, Excel, Power point

TEACHER

ADJUNCT FACULTY, ZANVYL KREIGER SCHOOL OF ARTS AND SCIENCES, ADVANCED ACADEMIC PROGRAMS Profile Experienced Field Application Scientist unique balance comprehensive, academic, wet-bench experience across research sectors, strategic understanding scientific business including field marketing technical sales, along ability work alongside dynamic, intelligent teammates close business team. Areas Expertise Time Territory Management Molecular Biology Techniques Assay Design/Development Presentation Skills DNA/RNA Sequencing PCR Cell Biology/Tissue Culture Data Analysis/Software Product Specialist/FAS Experience February 2013 December 2015 Company Name City State Adjunct Faculty, Zanvyl Kreiger School Arts Sciences, Advanced Academic Programs Co-Designed Lectured 12-14 graduate students attending High Throughput Screening (HTS) Automation Lab Course Designed executed 7 labs across spectrum detection chemistries commonly used HTS labs throughout semester Provided lectures complex physical chemistry principles reagents used HTS labs Helped educate graduate students unique techniques used HTS lab well unique instrumentation, software analysis experimental designs used settings Created quizzes, exams final comprehensive exam required grading purposes as. November 2005 Current Company Name City State Senior Field Application Scientist/Product Specialist Member regional sales team Discovery Analytical Solutions division PerkinElmer includes 3 account managers across PA, DE, MD,DC, VA, NC SC Provide pre-sales post-sales application support generate expected revenues 2016 $5.6 Million territory. Facilitate relational sales field support diverse scientific sectors including: Pharmaceutical, Industrial/Biotech, Government, Military, Academic Pre-Clinical Labs Initiate scientific discussions introduce simplify PerkinElmer's high throughput screening reagents, consumables, multi-modal fluorescent plate readers analysis software complex small molecule, large molecule, basic biology liquid-handling-aided, assay development projects Interact users PerkinElmer's detection chemistries disseminate technical education researcher community various platforms live seminars, webinars, conference calls individual protocol reviews. Collaborate scientists bench comprehensive, proof-of-concept, wet lab demonstrations Alpha, LANCE, DELFIA Luminescence chemistries 96, 384 1536 well plates multimodal plate readers Advise users proper experimental (assay) design, provide valuable expertise constructing matrices assay development, help construct efficient protocol workflows assist rational data analysis conclusive results necessary troubleshooting next steps Design execute offsite, internal, applications instrument trainings Sales Specialist well FAS Gather organize customer feedback field distribution among appropriate internal organizations Field Marketing, Strategic Marketing, R D, Reagent Manufacturing Instrument Manufacturing Acted specific customer feedback applied background molecular biology, virology, cell biology immunology work R D internally troubleshoot field issue, design assay push commercial kit idea provide users relevant reagent solutions based detection chemistries. February 2000 November 2005 Company Name City State PCR/SDS/Genomic Assays/SPS Technical Application Specialist Provide technical recommendations applicable Applied Biosystems product lines internal external customers several different formats, telephone, email, voice-mail, person Act liaison product group, sales, service customers add value offerings pre-sales, post-sales, service calls internal interactions Maintain leadership role managing communicating Sample Preparation Systems information TAS group Conduct training seminars Sample Preparation Systems (SPS), PCR, SDS Real Time instrumentation, chemistry theory education entire AB Support Organization, Sales external customers Contribute concise sales trainings/support, small staff trainings, internal colleague interactions preserve continuity AB message across organization Create edit support documentation, FAQs, tutorials instructions help customers using AB products, resources theories Train new hires, critical introductory information, necessary knowledge base strong TAS. Help update colleagues new product theoretical information constantly expand knowledge base Other Responsibilities: Lab Monitor (trainings/Demos), Lab Safety Officer, Administrative duties TAS group. August 1995 February 2000 Company Name City State Biologist Constructed full-length consensus clone GB Virus B (GBV-B), animal virus genetically clinically related human Hepatitis C Virus Used nested RT-PCR obtain viral cDNA serum pool chosen GBV-B cloning source. Discovered novel sequence 3' end GBV-B genome combination 5' RACE RNA-ligase mediated RNA circularization PCR methods proved critical infection. Evaluated viral titers vivo nested RT-PCR (5). Constructed infectious GBV- B clone, pGBB. Contributed analyzed RT-PCR data support current argument HGV (or GBV-C) hepatitis virus clinically relevant disease. Discovered valuable information viability GB Virus A (GBV-A) GB Virus B (GBV-B), monkey viruses, serve surrogate models studying relationship HCV. Performed computer analysis RNA structures (in-house software) DNA sequences, using GCG Wisconsin Package, (analysis software), determining 5' 3' ends GBV-B genome. Created written guidelines standard laboratory procedures Clean Room environment. Trained experienced technical personnel use standard appropriate molecular protocols contamination control safety. Developed professional relationships internal external vendors cost effective procurement critical supplies perishable reagents. July 1992 August 1995 Company Name City State Research Assistant II Assembled HIV retroviral vectors using common cloning methodologies. Transfected cloned HIV DNA mammalian cell lines testing HIV gene expression Tested RNA transcription DNA integration Northern blot Southern blot. Applied cell culture techniques maintain prepare cell lines viral studies. Analyzed specific transfected cell lines syncytium formation marker vitro HIV infection Performed DNA sequence data analysis using ABI 373 A automated sequencer Synthesized necessary primers using oligonucleotide synthesizer ABI 394 Analyzed data using DNA sequence analysis software well Sequencer software Contributed molecular biology assistance scientists studying HIV SIV infection. March 1989 July 1992 Company Name City State Process Development Associate Performed microbiological screening elucidate proteins commercial value. Conducted chemiluminescent, spectrophotometric assays protease activity evaluate novel proteins processing. Conducted checks bacterial pH, aeration, glucose levels, enzyme production Operated 10-1000 L fermenters production marketable biologicals. Performed DNA sequencing analysis, gas chromatography, protein column chromatography, protein precipitation enzyme assays quality controls biologicals produced pilot scale. Education 2002 Johns Hopkins University City State Biotechnology Biotechnology 1988 East Carolina University City State Bachelor Science Biotechnology Biotechnology Interests 30 years youth sports service including: Co-Director K-2 league, Coaching (ages K- 8) Basketball, Baseball, Football Tee-Ball Soccer *Elected Mother Seton Parish Council (June 2003) *Appointed St. Paul's Parish Council (June 2012) *2nd Degree Member Knights Columbus *Board Member St. Ann's CYO Affiliations Member: SLAS (Society Lab Automation Screening) Member: LRIG (Laboratory Robotics Interest Group) Additional Information Community Service (Washington Metropolitan Area): 17 years youth sports service including: Co-Director K-2 league, Coaching (ages K- 8) Basketball, Baseball, Tee-Ball Soccer Elected Mother Seton Parish Council (June 2003) 2nd Degree Member Knights Columbus Board Member St. Ann's CYO Skills Virology, molecular biology, cell culture techniques, chemistry, data analysis, DNA sequencing, scientific writing, molecular biology techniques, Real Time PCR, RT-PCR, sample preparation, assay design, assay development, assay troubleshooting, scientific presentations, seminars, strategic marketing, leadership, sales, time territory management

ARTS

SUSHI CHEF Executive Profile 14 years experience high end restaurants background French, Japanese Peruvian Cuisine. Expertise facets kitchen management, including Food cost Percentage, labor cost budgeting, scheduling, menu developing strategic planning. Professional Experience May 2005 November 2011 Company Name City State Sushi Chef In charge daily operation sushi bar, quality control, monthly inventory, menu developing, scheduling 10 employees. November 2011 January 2015 Company Name City State Executive Sous Chef In charge daily operations, menu developing, Monthly inventory, scheduling 50 people, January 2016 Current Company Name City State Corporate Chef In Charge daily operations restaurants, Menu developing, Scheduling 90 people, Food Cost Percentage, Labor Cost control, Hiring, Monthly Inventory. Education 2006 Le Cordon Bleu City State usa Associate Arts culinary arts

CHEF

PRINCIPAL ACCOUNTANT Summary Capable Accountant successful managing multiple projects consistently meeting deadlines pressure. Extensive knowledge accounting software processes. Highlights Financial statement analysis Lawson Financial knowledge PeopleSoft knowledge General ledger accounting Advanced computer proficiency (PC Mac) Experience Principal Accountant Mar 2014 Current Company Name － City State Compile reports supporting schedules inclusion OPC's monthly financial/statistical operating reports SEC filings well RUS (Rural Utilities Services) filings. Collaborated extensively auditors preliminary year-end audit processes. Senior Accountant Revenue Purchased Power Maintain revenue aspects include billing, collections, variance analysis Audit, balance, resolve, reconcile discrepancies payments, receipts, accounts, and/or source documents; posts transactions accounts, journals, ledgers Process prepare Financial Statements auxiliary companies agreements OPC Develop maintain account hierarchies/codes within general ledger system monitor system functionality Process reconcile monthly debt costs, interest income/expense investment income Assists general accounting finance work including asset inventory, budget, depreciation expense, monthly bank reconciliations Mitigate process improvements address overall departmental inefficiencies Corporate Accounting Consultant Apr 2005 Jun 2006 Company Name － City State Participated largest Restatement US history financials accordance GAAP accounting periods 1999-2004 directed Securities Exchange Commission (SEC) Assisted client management analysis assessment internal controls including limited documentation testing policies/procedures guidelines established Sarbanes Oxley Act (SOX) Compiled forensic data use multi-site facility reconciliations federal investigations Audited testing accounts identify errors prepare necessary adjustments PeopleSoft Implemented process improvements revenue analysis quality controls 7000 G/L account/facility combinations Financial Reporting Consultant Jul 2003 Mar 2005 Company Name － City State Reviewed prepared consolidated Financial Statements, well footnotes financial statements Management's Discussion Analysis Coke's 10-K 10-Q Compiled Quarterly earnings release review preparation income statement Facilitated preparation filings maintenance schedule Coordinated prepared Sarbanes-Oxley documentation External Financial Reporting department Participated budget forecast processes, SEC tax reporting requirements, audit schedules, various accounting projects Ensured accuracy reporting standardizing daily procedures effecting compliance Controller Apr 1999 Jul 2003 Company Name － City State Assisted preparation consolidated reporting internal external agencies Supervision 3 direct reports (assistant controller, senior staff accountants) Provided variance analysis executive management highlighting key revenue metrics market trends Advised executive management regarding current trends liaison external auditors Completed two corporate mergers due diligence audits required SEC Assistant Controller Responsible oversight GL, audit, budget, consolidation, financial reporting processes Facilitated conversion new accounting software chart account processes Supervision 2 staff accountants HR administrator Maintained corporate accounting functions, training new employees, special projects Manager- Accounting Responsible accounting, general ledger, financial statement reporting related $26M domestic syndicated radio advertising sales revenue Developed implement revenue recognition unusual activities trade cross-media deals Assisted budget preparation monitor key revenue expense trends Prepared monthly close variance analysis packages inter-company transfers two operating companies one consolidating business unit Senior Financial Analyst Jan 1998 Apr 1999 Company Name － City State Compiled reconciled annual sales monthly basis review corporate agreements Prepared monthly P L statements directors measure performance sales targets Prepared weekly corporate flash, monthly journal entries, balance sheet reconciliation Monthly reporting revenue cost drivers direct expenses executives Revenue Analyst May 1996 Dec 1997 Company Name － City State Responsible monthly reporting subscriber billing regional cable service affiliates, payment tracking, allocations, reversals, forecasts, actual, journal entries Maintained collection issues policies regarding payments, credits, accounts status Heavy departmental team interaction Education Master Business Administration Finance 2002 Rutgers University － City State Bachelor Business Administration Accounting 1991 Pace University － City State Skills Microsoft Excel, Peachtree, PeopleSoft, SAP, Sarbanes-Oxley, SQL

ACCOUNTANT

ASSOCIATE CLAIM PROCESSOR/MEMBER SERVICE ADVOCATE Summary After 29 years' working industry puts people forefront business, I proven track record building maintaining relationships impeccable customer service background. My objective continue put people first, build strong long last relationships use expertise customer service field, give customer exceptional experience. Skills Customer service Verbal written communication Team collaboration Problem solving decision making Strong Analytics Strong work ethic Working independently team environment Strong leadership Interpersonal skills Experience 05/2013 Current Associate Claim Processor/Member Service Advocate Company Name － City State Receive calls customers regarding coordination benefits Respond accurately promptly customer concerns Update system additional insurance information Initiate calls providers verify request additional information required accurate processing Keep records customer transactions detail comments inquiries Organize customer inquiries meet specific time frames Examine new claims pertinent information required initial claim entry. Evaluate apply policies procedures implemented processing claims. Review execute request internal departments, providing feedback findings Research execute adjustments claims processed incorrectly Resolve claim suspends using proper reference guides systems resolution. Accountable researching history records determining claim processing issues providing claim status lead processor supervisor Review claims Coordination Benefits Medicare, Medicaid, insurance carriers Collaborate daily supervisor's, team leads team members, provide exemplary service customers 07/2011 05/2013 Claim Processor Company Name － City State Evaluated new provider customer claims information required processing. Identified claim discrepancies determined appropriate resolution processing. Determined claims returned, denied, adjudicated based policy procedure manuals. Trained temporary staff new hire employees claim processing, policies procedures, system applications. Provided feedback management regarding progress temporary staff new hires gave additional training assistance needed. Reviewed resolved claim inquiries regarding under/overpayments, benefits, pricing rate issues. Manually priced claims based provider contract required information. Participated tested new systems implementation configuration Highmark applications prior turnkey. Evaluated tested new managed care software programs development procedures used verify programs function according user requirements. Performed plan testing produced status updates management. Systems used: TBS, BlueChip, IDM, ITS/Formats, BlueSquared, OCR. 07/2010 07/2011 Customer Service Representative Company Name － City State Managed customer provider calls regarding benefits, eligibility claims. Reviewed benefits understanding applications benefits. Requested identification cards Certificates Credible Coverage. Collaborated providers resolving claims issues effort provide excellent service members. Provided timely resolution callback provider's customers regarding concerns. Assisted members online navigation BCBSDE website assisted providers NaviNet. Systems used: TBS, BlueChip, IDM, ITS/Formats, Avaya Phone system. 01/2008 07/2009 Team Lead/BlueCard Host Adjustments Company Name － City State Provided subject matter direction team members assisted complex claim issues. Educated team new claim processes, new updated procedures, system updates. Performed audits randomly selected letters sent provider's. Provided assistance supervisor managing workflow delegating work based expertise. Reported systems issues benefit discrepancies IT configurations analyst. Developed modified letters providers contacted Home plans regarding claim issues. Participated compiling production reports timesheets management. Reviewed responded inquiries providers BlueCard plans requesting adjustments claims underpaid overpaid. Maintained production quality standards. Systems used: WGS, Inter-plan Messaging, Facets, ETM, Ultera, NetWorx, Citrix. 04/2007 01/2008 EDI Enrollment Specialist Company Name － City State Identified resolved discrepancies enrollment applications group transmittals. Processed request additions, changes, reinstatements, terminations. Requested additional information needed marketing representatives, groups, members. Analyzed group enrollment forms rate tier changes, updated MHS, Facets, MSIQ, SLIQ. 12/2005 04/2007 Underwriting Assistant Company Name － City State Acted liaison verify, research, track monitor specific case issues. Prepared information MGU specific, aggregate, benefits, census reports. Reviewed census, specific, aggregate reports correct calculations. Followed client request acted liaison customer underwriter. Provided support underwriters quotation process new business. Gathered input data Sales Underwriting systems monitor track quote activity. Education Training Present Behavioral Science Wilmington University Behavioral Science 1988 Accounting Franklin Morris Business Academy Accounting 1983 Diploma General Studies John W. Hallahan Catholic High School General Studies Skills analyst, Avaya, Benefits, Citrix, client, direction, forms, IBM, insurance, letters, mainframe, managing, marketing, Messaging, SharePoint, navigation, OCR, Phone system, policies, pricing, processes, progress, quality, researching, research, Sales, supervisor, underwriter, Underwriting, website, workflow

ADVOCATE

MARKETING SPECIALIST GRAPHIC DESIGNER Professional Summary Accomplished, creative marketing professional proven success graphic design, corporate marketing communications, project event management print production management. Recognized ability perform multiple tasks one time meeting multiple client needs, completing projects efficiently within budget, high attention detail. Respected always setting meeting high quality standards, team player willing whatever needed get job done, building maintaining honest loyal relationships. Seeking creative position allow use creative abilities business acumen bring brand life. Core Qualifications Adobe Photoshop, Illustrator InDesign well Microsoft Office programs Powerpoint, Word Excel. Areas knowledge expertise include: Art Direction (design, illustration, photography) Corporate Brand Strategy Graphic Design (proficient Adobe Creative Suites) Corporate Marketing Communications Creative Print Digital Content Development Event/Trade Show Management Print Production Management Project Management Experience Marketing Specialist Graphic Designer January 2005 January 2016 Company Name － City State Managed strategic direction corporate brand strategy creative design marketing communications including advertising, digital, sales collateral, trade publications, website, event marketing training materials. Selected Accomplishments: Drove process implementation corporate brand strategy throughout communication avenues target audiences including extensive network dealers (35 Dealers/250 locations) maintain brand consistency increasing brand awareness. Developed designed corporate marketing communications including art direction illustrators, photographers, copywriters/journalists, printers industry agencies ensure time budget campaigns. Annual printing budget: $300,000 annual increase 15%. Developed integrated marketing branding campaigns internal corporate meetings events. Attendance ranging 10 1,000. Marketing budgets ranging $500 $250,000. Integrated managed on-line literature ordering system increasing visibility accessibility product sales collateral. Includes 150+ skus. Average 35 orders per month. Built maintained integral relationships counterparts Wirtgen Group headquarters Germany well Wirtgen Group subsidiaries throughout world establishing trust easing overall communications. Coordinated implemented on-line registration process training curriculum automated registration process allowing data collection reporting 9,000 registrants year. Trained additional employees implement maintain ongoing training schedules/changes. Owner January 2001 January 2005 Company Name － City State Selected Accomplishments:. Conceptualized designed marketing collateral, public relation campaigns, website, advertising, press releases resulting increase fan base, ticket sales sponsorship acquisitions. Managed day-to-day activities including budget planning, hiring staff, player relations, tryouts, game day operations merchandising. Finished winning records four seasons including conference title 2001 undefeated season, conference title 2005. Art Director January 2000 January 2001 Company Name － City State Established design department facilitate integrated marketing communications increased brand awareness sales consumers. Designed directed production fundraising catalog including multiple versions variable information specific desired industry. Art Director January 1997 January 2000 Company Name － City State Effectively grew design department client base 20%+ within first year due design skills, concept abilities, client relations vendor management. Established maintained design clientele throughout three years company. Varied client base including Wirtgen America, Bridgestone/Firestone, Horizon Music Group Bonnaroo. PIAS Awards: Best Category, Award Excellence Award Merit. Graphic Designer January 1995 January 1996 Company Name － City State Member four person marketing team responsible design marketing material, advertising packaging clipper division. Selected Accomplishments: Designed international, multi-language packaging. Trained incoming designers. Graphic Designer, Senior Graphic Designer, Lead Artist January 1990 January 1995 Company Name － City State Manufacturer distributor personal care health beauty products store brand industry. Member eight-person design team responsible corporate marketing material well designing personal care product packaging various US International clientele. Selected Accomplishments: Piloted "Traveling Artist" program resulting expedited design approval process. Designed multi-language personal care packaging promotional material companies Walmart, Walgreens Kroger well various international companies. Designed corporate newsletter, presentation slides, sales brochures POP displays. Promoted multiple times within tenure. Education Master Business Administration Marketing December 2016 Belmont University, The Jack C. Massey Graduate School Business － City State GPA: GPA: 3.86 Marketing GPA: 3.86 Bachelor Science Graphic Design The University Cincinnati － City State Graphic Design 5 years work experience degree. Professional Affiliations Marketing Collateral Chairperson Wirtgen America Charity Golf Classic benefiting T.J. Martell Foundation ­ 2007-2015 Marketing Collateral Chairperson Franklin Wine Festival benefiting Big Brothers Big Sisters Middle Tennessee ­ 2008-2013 Member Belmont's Dragon Boat Team ­ benefiting Cumberland River Compact ­ 2014-present Member Co-Coach Women's Softball Team ­ 2000-present Coached Company Co-ed Softball Team ­ 1990-1995 Skills acquisitions, Adobe, Adobe Photoshop, advertising, Artist, Art Direction, brand strategy, branding, brochures, budget planning, budgets, budget, catalog, clipper, concept, Content Development, creative design, clientele, client, client relations, data collection, designing, design software, direction, fundraising, Graphic Design, hiring, illustration, Illustrator, InDesign, marketing, marketing collateral, Marketing Communications, marketing communications, marketing material, meetings, merchandising, Excel, Microsoft Office programs, Powerpoint, Word, network, newsletter, packaging, photography, press releases, Print Production, printers, Project Management, promotional material, publications, reporting, sales, strategic, training materials, vendor management, website

DESIGNER

IMPACT Highlights Level-headed pressure *65 wpm *Microsoft Office efficient *Kind Experience Impact October 2014 February 2015 Company Name － City State Maintained up-to-date knowledge store policies regarding payments, returns exchanges. Prevented store losses using awareness, attention detail integrity. Worked team member performing cashier duties, product assistance cleaning. Expressed appreciation invited customers return store. Assisted customers store product complaints. Guaranteed positive customer experiences resolved customer complaints. Recommended, selected helped locate merchandise based customer needs desires. Informed customers sales promotions friendly engaging manner. Stocked rotated inventory regularly. Organized store returning merchandise proper place. Replenished merchandise shelves items stockroom ensure product availability customers. Listened customer needs preferences provide accurate advice. Maintained visually appealing effective displays entire store also keeping showroom clean maintained neat orderly product displays. Retrieved alternate items sizes request. Built customer confidence actively listening concerns giving appropriate feedback. Delivered excellent customer service greeting immediately assisting customer. Healthcare Specialist/Combat Medic March 2013 December 2015 Company Name － City State Provided life support services medical emergencies scene en route hospital. Maintained state readiness alertness assignments. Collected pertinent information patient, family friends, medical records prescriptions. Rapidly assessed whether life threatening criteria present took immediate action. Initiated plans care based patient assessments. Completed mandatory education training classes. Interacted patients, families, hospital staff general public. Evaluated patient care procedural changes effectiveness. Actively maintained up-to-date knowledge applicable state Federal laws regulations. Effective decision-maker high-pressure environments. Frequently commended maintaining safety, respect dignity residents. Provided treatment within scope practice defined state law. Coordinated doctors registered nurses develop care plans patients. Recorded patients' medical history, vital statistics test results medical records. Patrolled areas allowed restricted area access authorized personnel. Ensured proper care victims domestic violence presented urgent care clinic. Educated patients treatments. Instructed patients family members proper discharge care. Tested patients' blood glucose levels. Evaluated terrain recorded topographical information. Crew Member February 2015 April 2015 Company Name － City State Greeted customers, recorded correct orders performed cashiering duties including organizing register supplies. Effectively handled customer complaints special requests, assessed customer needs responded questions, worked customer resolve issues. Provided prompt, efficient, friendly, quality service times. Accurately balanced cash register times. Cleaned restrooms, including scrubbing sinks, toilets, counter-tops mirrors. Uncased new merchandise. Maintained positive working relationship fellow staff management. Cleaned straightened work area. Gathered emptied trash replaced liners Greeted customers, recorded correct orders performed cashiering duties. Bagged merchandise following standard procedures. Hostess January 2016 Company Name － City State Assisted co-workers serving customers Cleaned bars, work areas, tables Cleaned spilled food, drink broken dishes, removed empty bottles trash Gave suggestions menu items info menu items regards customer's individual taste allergy concerns, thanked customers Informed patrons establishment specialties features Greeted guests sat tables waiting areas Inspected dining serving areas ensure cleanliness proper setup Located items requested customers Communicated customers regarding orders, comments, complaints Observed diners anticipate additional needs respond requests Provided guests menus Removed trays stacked dishes return kitchen Responded resident guest complaints regarding food service Answered questions menu selections made recommendations requested. Skillfully anticipated addressed guests' service needs. Regularly inquired member guest satisfaction, anticipated additional needs fulfilled requests. Continually kept carpets floor clear debris. Maintained professional tone times, including peak rush hours. Received frequent customer compliments going beyond normal duties. Facilitated prompt accurate seating service guests. Recorded guest comments complaints, referring customers managers necessary. Education High School Diploma May 2013 Jonesboro High School － City State AFJROTC Drill Team Commander Logistics Personnel *Orchestra *Administrative Office Aide *Chess Club Certifications CPR Certified *Always willing learn something new Skills Administrative, ambulance, Basic, CPR Certified, first aid, inventory, life support, Logistics, Microsoft Office, Office, Personnel, Fast learner, sales, statistics, tables, 65 wpm

HEALTHCARE

HR DIRECTOR/ADMINISTRATOR Executive Profile A self-motivated individual 20 years' experience successfully managing myriad diverse enterprises. Major strengths include ability rapidly set-up, organize, oversee new offices, provide expert document control, excellent meeting planning skills, ability liaise among diverse entities. Skill Highlights Small business development Project management Leadership/communication skills Employee relations Self-motivated Staff Development Start-UPS Team Player Total quality management Core Accomplishments Project Management: Monitored operation eleven Renewable Wind projects implemented process hiring, documentation control owner contractors, complete set-up office facility site. Monitored expenses ensure exceed budget Human Resources: Structured HR Handbook craft employees project Structured hiring process Mentored trained office staff Operations Management: Managed personnel Liaison owner, contractor, sub-contractor Monitored daily progress field Professional Experience Company Name January 2015 Current HR Director/Administrator Responsible HR department supervising administrative staff trained support staff. Handled hiring payroll. Reviewed invoices appropriate documentation. Managed construction new office Forbes Bros Inc Houston office. Facilitated start company Houston. Company Name January 2013 January 2015 Executive Administrator Responsible preparing reports financial data, training supervising support staff, customer relationships. Prepared bid proposals well administrated daily affairs. Company Name January 2010 January 2013 Senior Administrator Assist development processes support functions within group. Compiled analyzed financial information transmission project. Ensured project contracts bids completed filed time. Reviewed invoices appropriate documentation approval prior payment. Provided master document control coordination several concurrent transmission projects, including information flows among owners, contractors, sub-contractors, utility companies, environmental consultants, landowners, government agencies. Served main point contact contractors L-Con personnel. Provided company HR functionality site. Supervised office staff 15. Site Office Administrator E.ON Climate Renewables 2006-2010 Responsible aspects site office administration E.ON's largest wind power construction site (in Roscoe, TX), comprising 750 MW wind power 2010 employees, contractors, subcontractors. Provided master document control coordination several concurrent wind projects, including information flows owner, contractors, sub-contractors, wind turbine suppliers, utility companies, environmental consultants, landowners, governmental agencies. Served main point contact contractors E.ON personnel. Provided company HR functionality site. Company Name January 2005 January 2006 Administrative Assistant Managed office Airtricity's US flagship Forest Creek Sand Bluff wind farms sites near Big Spring, Texas. Responsibilities included overseeing document control, site office management, site HR needs (including timesheets expense reports), acting meeting planner facilitator periodic staff VIP site visits. Manager House Accounts Total Design Marble Granite 2002-2004 Acted liaison customers sales staff. Established customer service procedures ensure quality. Provided operational expertise day-to-day management business. Supervised staff ten persons, responsibility overseeing installed granite projects quality assurance. Company Name January 2001 January 2002 Administrative Assistant Assistant president company. Responsibilities included insight new business ventures ensure timely completion adherence budget. Set procedures analyzing financial information determine business expansion strategies. Education University New Mexico BA Business/Finance Business/Finance Volunteer- Food Bank member Chamber Commence Skills administrative, budget, contracts, customer service, documentation, expense reports, financial, government, hiring, HR, Office, office administration, office management, payroll, personnel, processes, proposals, quality, quality assurance, Roscoe, sales, supervising, transmission

HR

INFORMATION TECHNOLOGY SPECIALIST Career Overview Permanent Certifications ITNW 1458 CompTIA Network+ ITMT 1350 MS 70-270 Managing Maintaining MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing Supporting MS Windows XP Professional Job Related Microsoft Certified IT Professional (MCITP) Apr 2012 Training: CompTIA Security+ Certified Professional (Mar 2010) Microsoft Certified Professional (MCP) Oct 2008 CompTIA Network+ Certified Professional (May 2008) CompTIA A+ Certified Professional (Apr 2008) Language Language Spoken Written Read Skills: Spanish Advanced Advanced Advanced References: Name Employer Title Phone Email William 407th AFSB Supervisor 254-287-7798 william.cook2@conus.army.mil Cook (*) Mr. John First Army Chief, 254-553-5006 Ciesiolka Division West Information (*) Systems 8 9 9/2/2015 7:58 AM USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Name Employer Title Phone Email Division Leonard DEFENSE IT Manager 714-385-4605 Flemons CONTRACT (*) MANAGEMENT leonard.flemons@dcma.mil Work Experience Company Name May 2012 Current Information Technology Specialist City State Indicates professional reference. October 2009 May 2012 Salary: 65,150.00 USD Per Year Hours per week: 40 G6, IT Specialist (CUSTSPT) (This federal job Served systems administrator First Army Division West Command Staff. Administered 800 NIPR workstations, 300 SIPR workstations 100 ARNET workstations. This includes hardware, software, Local Area Network (LAN)and Wide Area Network (WAN) infrastructures. Monitored system resources, installation integration systems fixes workarounds, updates, enhancements, including performance, capacity, availability, serviceability, recoverability. Maintained systems configuration well resolving IT equipment/software interfaces interoperability problems. Performed customer service help desk/IT support operations technical assistance First Army Division West command staff. Diagnosed resolved problems response customer trouble tickets. Recieved, responded provides resolutions variety help desk calls/tickets. A thorough understanding ability manipulate, features Microsoft Shared Point, XML, HTML, SQL, C++, VB08/10, Visio, Adobe CS5 Dreamweaver Microsoft Management Console registry settings. Ensured availability telephones, emails, Local Area Network (LAN). Exceled troubleshooting software hardware issues microcomputers peripheral devices. This includes scanners, digital senders, printers, video telecommunication's equipment. Maintained MS active directory user accounts Microsoft exchange Outlook accounts. Participated planning execution unit systems testing, installing applications images remotely, providing technical support execution problems, troubleshooting applications packages, modifying applications necessary. Reconfigured file structures; used knowledge Windows XP, Vista Win 7 operating systems, include Microsoft Management Console (MMC) ensuring systems configured according policy. Frequently trained IMOs Desktop Management functions enhance. 4 9 9/2/2015 7:58 AM. USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes knowledge Army NEC policies, thus affording ability accomplish duties effectively. Executed variety database utility functions. Updated user manuals, authentication procedures, systems administrator functions, related IT security features. In accomplishing assignments, ensures rigorous application information security/information assurance policies, principles, practices. Developed IA reporting requirements submission higher-level management, required Maintained continuing awareness technical changes areas equipment technology software development. Managed Unit's Active Directory Share Server 600 Gb share space. Served Active Directory (AD) Manager System Administrator multiple servers complex networked environment. Maintained Microsoft Exchange primary backup servers provide email full backup disaster recovery capabilities. Supervisor: Mr. John Ciesiolka (254-553-5006) Okay contact Supervisor: Yes 407th AFSB/ Vista International Operations. January 2009 September 2009 IT Network System Administrator II City State 65,000.00 USD Per Year Hours per week: 40 Served part units S-6 Brigade level office duties Network Computer Systems Administrator. Directly responsible design, install, support organizations computer systems well local-area networks (LAN), wide-area networks (WAN), network segments, internet intranet systems. Supported logistics systems client notebooks, workstations, scanners, digital senders, fax machines, copiers printers. Developed system usage policies server administration procedures. 5 9 9/2/2015 7:58 AM USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Created, tested, deployed group policy objects (GPO) within AD. Responded system failures determining cause taking corrective action address issue. Maintained systems tables, directories, security files, indices.- Developed modifies databases. Performed database queries file transfers using SQL. Installed new software releases, system upgrades, evaluates installs patches resolves software related problems. Established maintain user group accounts permissions. Develops tests system disaster recovery plans. Troubleshot wide variety user difficulties desktop computer hardware, software, peripherals, network/ telecommunication lines. Coordinated installation NEC establish domain mail accounts. Participated design, development, modification logistics automated systems. Daily duties also include responsible maintaining network efficiency; monitors adjusts performance existing networks continually survey current computer site determine future network needs. Performs customer service help desk/IT support operations technical assistance 800 users. As required, plans, coordinates, implements organizations information security. In addition, conducted customer support studies recommended necessary IT action pertinent aspects customer support. Maintained systems configuration well resolving IT equipment/software interfaces interoperability problems. Help desk/IT support duties. Participated planning execution unit systems testing, installing applications images remotely, providing technical support execution problems, troubleshooting applications packages. Used IT knowledge, skills, abilities quickly effectively troubleshoot access permissions computers. Managed video teleconference (VTC) suite unclassified classified 6 9 9/2/2015 7:58 AM USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes access. Managed unit's SharePoint site, control access, developed established policies accounts, trained users Supervisor: William Cook (254-287-6841) Okay contact Supervisor: Yes. Company Name October 2005 August 2008 First Sergeant City State Salary: 55,000.00 USD Per Year Hours per week: 70 Over 5 years Top management experience. Led multi-functional unit 120 team members billions dollars worth equipment combat Operation Enduring Freedom (Afghanistan) Operation Iraqi Freedom (Iraq) Company Senior Non-Commissioned Officer served administrative liaison services, top management, outside agencies Coordinated operational administrative duties required company's mission Supervised operations performance Battalion Level Information Systems/Communication Shop (S-6) Senior advisor Company commander resource manager Headquarters Company Directly responsible managing implementing Company's administrative, standards, policies Training. Supervisor: Paul Mercator (254-288-0527) Okay contact Supervisor: Yes. Education Training Texas A M University Central Texas 08/2011 Master's Degree City State United States GPA: GPA: 3.80 GPA: 3.80 Credits Earned: 36 Semester hours Masters Sciences Information Systems Information Systems Central Texas College 12/2008 United States Technical Occupational Certificate City State GPA: GPA: 4.0 GPA: 4.0 Credits Earned: 18 Quarter hours 9/2/2015 Microsoft System Administrator Relevant Coursework, Licenses Certifications: ITNW 2435 CompTIA A+ Harware Software ITNW 1458 CompTIA Network+ 7 9 USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes ITMT 1350 MS 70-270 Managing Maintaining MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing Supporting MS Windows XP Professional Saint Leo University 10/2007 Bachelor's Degree City State United States GPA: GPA: 3.25 GPA: 4.0 GPA: 3.25 GPA: 4.0 Bachelor Science Computer Information Systems Computer Information Systems Successfully completed following computer courses Saint Leo University: COM-130 PC applications COM-207 Programming C/C+ COM-208 Programming Visual Basic COM-230 Spreadsheet Applications COM-312 Computer Architecture COM-315 Decision Support Systems COM-320 Systems Analysis COM-410 Database Concepts Programming COM-415 Network Theory Design COM-498 Information Resource Management COM-499 Computer Information Systems Exam Successfully completed following computer courses Central Texas College: ITNW 2435 CompTIA A+ Harware Software Interests May 2005) superior leadership skills deployment Afghanistan support Operation Enduring Freedom. 9 9 9/2/2015 7:58 AM Additional Information Additional Awarded Achievement Medal outstanding civilian service Information: assigned First Division West Awarded Legion Merit award (Jun 1986 Aug 2008) 22 years dedication, loyalty selfless service nation people United States America Awarded Bronze Star Medal (1 Sep 2006 ­ 15 Dec 2007) outstanding leadership recent 15 month deployment Iraq support Operation Iraqi Freedom. Awarded Bronze Star Medal (1 Apr 2004 ­ 1 May 2005) superior leadership skills deployment Afghanistan support Operation Enduring Freedom. 9 9 9/2/2015 7:58 AM Skills A+, A+ Certified, Active Directory, administrative, administrative duties, Adobe, Dreamweaver, AD, Army, Agency, automation, backup, basic, C, C+, C++, COM, hardware configuration, computer hardware, hardware, configuration management, consulting, CONTRACT MANAGEMENT, Contract Management, copying, client, customer service, customer support, databases, Database, Decision Support, disaster recovery, Email, equipment installation, XML, fax machines, features, functional, Help desk, HTML, information security, Information Systems, Information Systems, Information Technology, information technology, computer support, IT support, Local Area Network, Local Area Networks, Local Area Network, LAN, notebooks, leadership, logistics, Managing, Mercator, microcomputers, access, Microsoft Certified Professional, MCP, Microsoft Certified, exchange, Microsoft Exchange, mail, Office, Outlook, SharePoint, share point, MS Windows, Win 7, Windows 2000, Windows XP, MS Windows XP, monitors, NEC, network administrator, Network, networks, Novell, Oct, operating systems, ORACLE, organizational, peripherals, personnel, copiers, policies, PR, printers, processes, Programming, project management, Read, repairs, reporting, safety, scanners, servers, software development, software troubleshooting, Spanish, Spreadsheet, SQL, strategic, Supervisor, System Administrator, systems administration, Systems Analysis, systems development, tables, technical support, technical assistance, user manuals, telecommunications, telecommunication, telephones, Phone, troubleshoot, troubleshooting, unique, upgrades, video, Visio, Vista, Visual Basic, Wide Area Network (WAN), WAN, workflow, Written

INFORMATION-TECHNOLOGY

QUALITY ANALYST/SENIOR RECORD KEEPING SPECIALIST Summary Administrative professional eager leverage 20 years experience business management degree secure higher level position demonstrate leadership skills. Highly organized, efficient skilled variety office support tasks. Professional Highlights Creates vision performing art shows acquires appropriate facilities expected guests. Motivates manages teams targeted outcomes. Recruit supervise associates ensure effective mentoring performers. Lead coach upwards 60 performers per venue. Oversees record keeping. Handles approval budgets, payroll accounts, costume selections, stage sets, playbills press releases purchases insurance contracts required facility rentals. Reviews approves rental contracts vendors, captures sales records ticket type orders, manages timelines schedules. Procedure development Personable Team building Relationship building Flexible Dedicated Client relationships Troubleshooting problem solving Productivity improvement specialist Quality assurance control Organized Results-oriented Cost reduction containment Experience May 2010 Company Name City State Quality Analyst/Senior Record Keeping Specialist Excel within deadline-intensive environment, ensuring accurate on-time completion QC related tasks volumes related service level agreements. Provided weekly team building motivate peers toward team mindsets resulting praise management associates. Facilitate team huddle use lean capacity management principles flex workloads Pay-In QC processes. Document standardization processing eliminate waste. Attend daily/weekly meetings related implementation process improvements result problem solving. Assist updating standard operating procedures related Asset Transfer process. Assisted developing visual management boards related four separate processes monitor production capacity management. Responsible researching reporting trends effect work processes; provide effective efficient action plan eliminate waste implement within necessary turn-around time. Tapped projects company-wide. Recognized high-quality work, organizational strengths exceptional customer service delivery related TIAA-CREF Way. January 2007 May 2010 Company Name City State Customer Service Representative Provided quality service customers related asset transfer form requests NIGO resolution. Lead associate NIGO reporting upper management responsible reduction NIGO queues working financial consultants related associates. January 2001 January 2007 Company Name City State Customer Service Representative Acted liaison supervise 15 institutions requesting enrollments information related posting client premiums. Accurately performed calculations related gains losses. Performed rollover/transfer payments contracts serve client requests. Processed refund payments reconciliation unclaimed payments. January 1990 January 2001 Company Name City State Receptionist/Administrative/Telephone Service Counselor Professionally responded telephone/written communication person visits participants institutions regarding payments, eligibility, policy loans individual life insurance products. Received excellent reviews customer service resolution client complaints. March 2004 Current Company Name City State Performing Arts Director/Project Manager Creates vision performing art shows acquires appropriate facilities expected guests. Motivates manages teams targeted outcomes. Recruit supervise associates ensure effective mentoring ofall performers. Lead coach upwards 60 performers per venue. Oversees record keeping. Handles approval budgets, payroll accounts, costume selections, stage sets, playbills press releases purchases insurance contracts required facility rentals. Reviews approves rental contracts vendors, captures sales records ticket type orders, manages timelines schedules. Education University Phoenix City State Pursuant Bachelors Degree Business Management Project Management Business Management Project Management Berkeley College City State Associates Degree Business/Office Administration Business/Office Administration Work History Company Name Company Name Company Name Skills Customer service, people goal-oriented, proven ability mentor coach, verbal written communications

ARTS

REGIONAL HR BUSINESS PARTNER Human Resources Professional Executive Profile Business-savvy, results-driven, solutions-oriented HR executive, offering 16-year career human resources distinguished commendable performance developing, spearheading, maximizing performance individuals teams. Known driving change championing corporate values, vision, mission. Articulate communicator, fully bilingual English Spanish, proven ability diffuse highly charged situations quickly responding human resources issues providing executive-level support management staff. Demonstrated success orchestrating initiatives address today's business challenges attain revenue goals, control expenses, satisfy customers, attract/retain talent achieving business profitability objectives. Core Competencies Change Management Benefits Administration Succession Planning Organizational Development Leadership Development Coaching Infrastructure Development Operations Workflow Optimization Conflict Resolution Professional Experience 01/2012 Current Regional HR Business Partner Company Name City State 110-year old manufacturing company iconic brand. Report one 4 Regional Vice Presidents company. Work regional business leaders providing innovative HR solutions make business strategies actionable. Provide progressive HR guidelines, ensuring HR programs accordance business needs, local labor laws culture. Partnered Performance Growth, Total Rewards Harley-Davidson University Centers Excellence (COE), well executive management, executing agreed strategic plan support organizational programs. Effectively engage HR Generalists LA Region establish HR strategies designed optimize human resources within business areas. Analyzed business' talent needs participate establishing work unit plans performance measures within region. Administered annual regional HR budget $160K organized annual leadership conference entire region. Successfully led implemented company HR processes within regional offices performance management system, Global Tuition Program, Gallup Engagement Surveys, Leadership Trainings, Employee Purchase Plans resulting 2nd highest company engagement scores 2012 2013. Achieved 100% hiring goals maintaining lowest recruiting cost regions. Reorganized aligned market positions within subsidiaries savings $2.3M year total SG A budget. Developed implemented company Immigration Policy changing new immigration process provider reduced process time 45% saving average 25% per visa filed. 01/2008 10/2011 HR Manager Company Name City State Responsible development implementation corporate HR plans policies support business plan, ensuring HR regulatory legal compliance. Carried broad range HR functions, including employee recruitment training, benefits administration, well overseeing disciplinary action managing HR records. Conceived developed series innovative HR programs, service leadership initiatives, including comprehensive supervisory training performance-based incentive compensation programs. Successfully established maintained strong functional HR team effective training, coaching, planning, team building. Restructured benefits program consolidating providers renegotiating contracts, successfully maintaining benefit costs 1% increase premium previous year saving company $70K. Cited driving force behind 35% reduction payroll processing liability identifying $300K payroll savings implementation integrated ADP HRIS System. Recognized achieving voluntary turnover rate 3% introducing new employee orientation individualized training, resulting 97% satisfaction record. Led succession planning initiatives, resulting projected reduction hiring expenses approximately 30% next 5 years. 09/2007 09/2008 District HR Manager Company Name City State Inspired retained high-performing diverse workforce district, building upon foundation success key member store management team, Administered effective management execution learning, career development, employment practices, recognition reward, staffing, performance management systems, compliance programs, fostering positive associate relations environment. Conducted thorough employee investigations alleged reported cases sexual harassment, discrimination, criminal policy violations resulted reduction 35% employee lawsuits filed within district. Pioneered initiatives monitor manage performance reviews department supervisors hourly associates, including rating, written reviews, pay increases input. Yielded $350K district-wide reduction recruitment expenses spearheading internal recruitment function. Successfully achieved 100% monthly completion associate training development, 401K enrollment, fulfillment AAP Goals district. Acknowledged driving reduction sexual harassment claims much 20% within first 6 months training. 01/1999 01/2007 HR Manager Company Name City State Provided consultative direction ground floor HR infrastructure organizational efficiency start-up company multiple, high-profile client projects, Panasonic, LeapFrog, AIG. Oversaw development compensation functions including job analysis, salary administration, job evaluation system key business partner leadership team. Education Certifications 2005 Master Science Leadership/Management NOVA SOUTHEASTERN UNIVERSITY City State Leadership/Management 1997 Bachelor Arts Human Services ST. THOMAS UNIVERSITY City State Human Services 2013 Continuing Education/coursework: PROJECT MANAGEMENT METHODOLOGY ASSOCIATE CERTIFICATE SIX SIGMA YELLOW BELT CERTIFIED Code Business Conduct Training Anti-Bribery Anti-Harassment Training Professional Affiliations Society Human Resources Management (SHRM) Florida Human Resource Planning Society (FHRPS) Greater Miami Society Human Resources Management (GMSHRM) Technical Skills PeopleSoft, Microsoft Office Suite, ADP, SAP Languages Bilingual: Spanish/English

HR

D2B SALES Career Overview Highly enthusiastic customer service professional 10 years client interface experience.Reliable Customer Service Representative extensive track record demanding sales account management environments.Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Core Strengths Strong organizational skills Active listening skills Seasoned conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Customer service expert Telecommunication skills Adaptive team player Opening/closing procedures Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Sales Consistently generated additional revenue skilled sales techniques. Work Experience D2B Sales May 2015 Company Name － City State Developed highly empathetic client relationships earned reputation exceeding sales goals.Achieved high sales percentage consultative, value-focused customer service approach. Customer Service Sep 2013 Company Name － City State Maintained up-to-date knowledge store policies regarding payments, returns exchanges.Created new processes systems increasing customer service satisfaction. Customer Service Rep Sep 2013 May 2015 Company Name － City State Prevented store losses using awareness, attention detail integrity.Maintained up-to-date knowledge store policies regarding payments, returns exchanges.Created new processes systems increasing customer service satisfaction.Developed highly empathetic client relationships earned reputation exceeding sales goals.Achieved high sales percentage consultative, value-focused customer service approach.Managed quality communication, customer support product representation client.Worked strict deadlines responded service requests emergency call-outs.Interacted customers retail buyers follow-up shipping statuses expedited orders.Assisted customers store product complaints.Guaranteed positive customer experiences resolved customer complaints.Accurately logged daily shipping receiving orders.Kept abreast rapidly evolving technology. Trainer New Hire Customer Service Specialist Jan 2000 Jan 2006 Company Name － City State MS Office power-user additional proficiencies assorted 2001-2010 databases. Provided telephone, online face-to-face customer service/support within Awards high-volume call centers (handling average 95 calls/internet inquiries daily), busy retail customer service desks five-star resorts. Top Performer Award, 2008, 2009 Six-Time Employee Pe rformance Re vie w Exce rpts Month, 2004 2006 second year row, Tracy top performer team For Five Service Star &exceeded call metrics goals 15% ...excellent communication, Awards, 2000 2004 technical support troubleshooting skills excels working independently fast-paced environment become 1 trainer Compute r Skills new hires (2000, 2002, 2003&2006 Performance Review, Drakes Janitorial Service.) Word, Excel, PowerPoint, &Tracy exemplifies excellent customer service consistently thinks outside Access, Outlook, ACT!, SQL box finds creative ways solve customer problems Identifies opportunities increase customer retention satisfaction Mission State nt use up/cross-selling strategies excellent communication skills Strive exceed &well organized, ability multitask prioritize workload customer/ employer documents detail interactions customers (2005 Performance expectations delivering Handles demands high-volume customer service desk ease second-to-none service. exemplary customer service complaint handling skills &dedicated Maintain customer centricity initiatives &Our guests routinely rave above-and-beyond service interactions, always personalized attention receive Tracy highly resourceful putting customer first. consummate customer service professional Trained 95 new employees quarterly. Educational Background ASSOCIATE OF SCIENCE DEGREE X-Ray Science 2003 HIGHTECHINSTITU － City State Coursework Business Administration Organizational DevelopmentCoursework Business, Marketing Communications Skills ACT!, Call Center, CL, com, excellent communication, excellent customer service, Customer Service, customer care, customer care, databases, Documentation, fast, Access, Excel, MS Office, Outlook, PowerPoint, 2000, nt, Word, problem solving, relationship building, retail, Selling, Sales Support, SQL, SUPERVISOR, technical support, User Support, telephone, trainer, Troubleshooting, well organized

SALES

ADMINISTRATIVE ASSISTANT DIRECTOR HUMAN RESOURCES MANAGER PRODUCTION MANAGER ENGINEERING MANAGER Summary Dedicated focused Administrative Assistant excels prioritizing, completing multiple tasks simultaneously, following achieve project goals. Highlights Microsoft Office Proficiency KRONOS Internet Software Microsoft Word/PowerPoint/Excel Office Management Microsoft Access Organizing Meetings/Materials Preparation LotusNotes Microsoft Outlook Email Planning Facilitating Large Events SAP Managing Confidential Records PeopleSoft Employee Benefits Counseling Registrar Arranging Domestic/International Travel Oral Written Communication SAP Site Security Skilled Proofreader Training Instruction Excel spreadsheets Meticulous attention detail Results-oriented Self-directed Professional mature Strong problem solver Resourceful Business writing Dedicated team player Strong interpersonal skills Understands grammar Meeting planning Report writing Report development Schedule management Self-starter Executive presentation development Accomplishments Experience Administrative Assistant Director, Human Resources Manager, Production Manager, Engineering Manager, Technical Services Manager, Information Technology Manager January 2012 January 2015 Company Name － City State Provided administrative support production departments, IT, Human Resources. Using proprietary software interfaced SAP, created purchase requisitions, work orders, goods receipts. Established maintained complete files records. Composed typed reports correspondence. Established maintained personnel files. Responded inquiries employees. Generated travel expense reports. Generated maintained confidential employee personnel files. Organized meetings prepared training materials. SAP Site Security Administrator/SAP Training Records Coordinator January 2004 January 2009 Company Name － City State Supported Human Resources functions. Generated reports PeopleSoft site's Access personnel database. Compiled statistics site Safety Report. Planned managed Excellence Recognition Awards program GSK Service Awards Program. Entered training data Registrar wrote user manual process. Using SAP, entered purchase requisitions work orders. Generated maintained training records Access Training Database 150+ end users. Generated amended Production Access Request Forms 150+ end users. Created amended MERPS Radio Frequency User Request Forms 75+ end users. Delivered system security authorization failure training. Created maintained SAP User Master Records 150 end users. Diagnosed resolved SAP access problems related authorization failures. Raised, resolved, closed Remedy tickets. Made domestic international travel arrangements. Generated travel expense reports. Created maintained local site organization chart. Processed invoices. Generated maintained confidential employee personnel files. Organized meetings prepared training materials. Expedited tuition reimbursements employees. Served Ergonomics Team six years. Selected Senior Management, due demonstrated knowledge SAP organization coupled ability readily train end users, serve SAP Site Security Administrator/SAP Training Records Coordinator. Administrative Assistant January 1998 January 2009 Company Name － City State Computer Instructor January 1996 January 2001 Company Name － City State position provided instruction use Microsoft Word Excel software packages. Also taught course entitled “Introduction Computers via Microsoft Windows.”. Administrative Assistant January 1996 January 1997 Company Name － City State Provided general secretarial accounts payable services. Department Secretary/Office Manager Payroll Clerk Compensation Assistant January 1989 January 1995 Company Name － City State Within 1,750 employee organization, prepared letters, reports, documents rough copy transcription composition. Entered retrieved information computer databases. Analyzed industry data identify needs opportunities BRMC provide products services area businesses. Established maintained complete files records. Maintained departmental calendars. Processed changes employees' personnel records computer data base. Provided training Management Orientation Program participants. Calculated wage increases. Composed typed reports correspondence. Established maintained personnel files. Responded inquiries employees. Secretary January 1988 January 1989 Company Name － City State Charged general secretarial duties including answering phones, processing mail, filing, receiving visitors scheduling appointments. Entered retrieved resume information computer data bases. Managed itineraries candidates, including scheduling interviews presentations, making lodging travel arrangements. Prepared employment requisitions vacancies announcements open non-exempt positions. Made arrangements on- off-site training development activities, including reserving meeting rooms securing equipment. Assisted preparation company newsletter. Organization 1,700 employees. Employee Benefits Assistant January 1979 January 1988 Company Name － City State Communicated plans employees. Established maintained enrollment records payroll system, prepared required plan reports. Administered Group's Service Recognition program, including organizing Service Awards Banquet. Served liaison area hospitals blood donor program. Education Diploma Virginia High School － City State Skills accounts payable, administrative support, Benefits, Oral, Counseling, databases, data base, Database, Email, Senior Management, filing, Forms, Human Resources, instruction, Internet Software, KRONOS, letters, LotusNotes, Managing, Materials, Meetings, Access, Microsoft Access, Excel, mail, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Word, newsletter, Office Management, Organizing, payroll, PeopleSoft, personnel, presentations, Proofreader, Radio, receiving, Safety, SAP, scheduling, secretarial, statistics, answering phones, training materials, transcription, travel arrangements, Written Communication, composition

INFORMATION-TECHNOLOGY

CLINICAL STUDY COORDINATOR II Professional Background Clinical professional proven ability work diverse clients staff. Recognized capacity learn willingness take new challenges responsibilities. Interested advancing personally professionally Clinical Research field. Skill Highlights Microsoft Office applications Proficiency multiple CTMS, eCRF, EDC, IWRS/IXRS platforms Professional Experience Clinical Study Coordinator II October 2015 Current Company Name － City State Coordinate clinical trials Surgical Research department primary focus Cardiovascular Vascular device related studies. Communicate closely surgical staff, pharmaceutical companies, surgical device manufacturers contract research organizations. Author informed patient consent forms clinical trials, accordance Internal Review Board (IRB) trial sponsor standards. Monitor studies ensure continued compliance federal IRB regulations. Author IRB clinical trial submission, planned changed, continuation end study forms. Collect data patient medical records, examinations procedures, prepare complete sponsor's clinical report forms. Monitor document AE SAE occurence submission appropriate entities. Responsible device drug accountability study. Communicate closely hospital pharmaceutical service ensure adherence pharmacy ans sponsor protocols. Introduced department efficient improved patient payment process. Created department wide documents improve trial efficiency including AE SAE monitoring source documents, proof patient payment forms, temperature monitoring logs drug/device storage. Assisted trained fellow staff use Epic EHR/EMR systems. Clinical Research Coordinator I November 2014 October 2015 Company Name － City State Coordinated pharmaceutical Phase II, III, IV clinical trials across multiple therapeutic areas, collaborating closely physicians staff, representatives pharmaceutical companies, contract research organizations academic institutions. Developed materials tools necessary appropriately carry study procedures including source document development, study timelines study related procedure strategies execution plans. Interviewed recruited patients studies following protocols established jointly study staff project sponsors. Ensured materials clinical trial protocol available subject enrollment properly maintained. Maintained extensive patient contact, via telephone written correspondence. Monitored patients track follow-up visits, record AE SAE's patient outcomes. Performeded specimen collection, processing shipment biological specimens. Experience multiple therapeutic areas including: Asthma, COPD, Women's Health, Hyperlipidemia, Gastrointestinal, Gout, Diabetes, Immunology Vaccine trial studies. Exercise Specialist July 2013 October 2014 Company Name － City State Supervised exercise sessions phase II III cardiac rehabilitation patients, including monitoring cardiac telemetry unit, response exercise, patient safety. Conducted patient orientations, prescribe cardiovascular strength training exercise tailored individual needs patient. Provided developed educational services materials. Oversaw student internship program, develop educational materials, assess student learning. Performed clerical duties including billing, insurance verification patient registration. Cardiovascular Medical Technician July 2013 March 2014 Company Name － City State Conducted noninvasive cardiovascular testing procedures including; exercise pharmacologic stress echos, exercise pharmacologic nuclear stress tests tilt table testing. Prepared patients 24-hour holter 30-day event monitor services, conducted inpatient outpatient ECGs. Exercise Specialist May 2013 October 2013 Company Name － City State Consulted patients exercise health promoting behavior. Designed customized training programs addressed health problems, risk factor modification, specific injuries/physical limitations, fitness goals. Performed analyzed DEXA body composition scans. Fitness Specialist January 2013 May 2013 Company Name － City State Taught group exercise classes senior independent, assisted, Alzheimer/dementia residents promote functional, aerobic, strength flexibility benefits. Provided individualized exercise instruction requested residents based goals needs. Monitored wellness center promoted participated resident activity department events. Fitness Specialist December 2012 August 2013 Company Name － City State Measured clients' fitness completing comprehensive fitness evaluations acquiring physician clearances based risk stratification needed. Designed customized client programs meet individual fitness needs. Served point reference fitness expertise within facility. Clinical Exercise Physiologist Intern July 2012 January 2013 Company Name － City State Clinical Exercise Physiologist Intern September 2010 November 2010 Company Name － City State Group Exercise Class Coordinator/Instructor April 2010 June 2011 Company Name － City State In charge overall efficiency class procedures including: instructor replacement training, class scheduling cancellation, emergency procedures, documentation organization paperwork class supplies. Led exercise groups 40 participants aged 50 years older; Educated participants proper exercise form health benefits; Endorsed local community health promotion programs. Education Training Master Science Clinical Exercise Physiology June 2012 Ohio University － City State Clinical Exercise Physiology Graduate Recruitment Scholarship Recipient Student Exercise Physiologist O'Bleness Memorial Hospital Heartworks Cardiac Rehab Student Fitness Specialist Ohio University WellWorks Fitness Center WellWorks Risk Reduction Program Health Coach/Personal Trainer Bachelor Science Kinesiology May 2011 Michigan State University － City State Specializations Health Promotion Bioethics Humanities Member Phi Epsilon Kappa, Academic Fraternity Kinesiology Students Student Teaching Assistant Cadaver Anatomy Lab 2011-2012 Certifications BLS Healthcare Provider Completion Phlebotomy Skills Healthcare Professional Course CITI GCP Certified IATA Certified Skills Academic, administrative support, agency, back-up, benefits, billing, Cancer, clerical, clinical research, Coach, Oral, community health, client, clients, data collection, Diabetes, documentation, educational materials, functional, GCP, HR, Immunology, instruction, instructor, insurance, managing, Market, materials, Microsoft Office applications, Page, patient safety, Phlebotomy, Physiologist, prescribe, processes, promotion, protocols, Recruitment, rehabilitation, Safety, scheduling, specimen collection, Surgery, telemetry, Therapy, Trainer, training programs, Vaccine, composition

FITNESS

TEACHER Experience 08/2015 07/2017 Teacher Company Name － City State Implement instructional activities contributing meaningful learning experiences. Prepare syllabi detailed lesson plans based course standards objectives. Communicate effectively, orally writing, students, parents, professionals regular basis. Established maintained cooperative working relationships students, parents, co-workers. Collaborate peers enhance instructional environment. 05/2014 Current Social Services Specialist Company Name － City State Ensure new mothers necessary supplies resources needed safe newborn discharge. Arrange newborn maternal appointments primary providers follow- care. Coordinate, assess, evaluate patients specific needs facilitate discharge planning. Provide community referrals agencies resources ensure continuity care. Prepare case records including nature problems, patient family needs, final disposition patient referrals/services arranged patient. Arrange required durable medical equipment ensure patient's continuity care. 01/2014 05/2014 Social Work Intern Company Name － City State Under supervision, coordinate, assess, evaluate patients specific needs facilitate discharge planning. Under supervision, provide community referrals agencies resources ensure continuity care. Under supervision, prepare case records including nature problems, patient family needs, final disposition patient referrals/services arranged patient. Education Training May 2014 Bachelor Arts Psychology Warner University － City State Psychology 2014 Bachelor Arts Social Work Nova Southeastern University － City State Social Work Present Master Science Forensic Psychology Legal Systems Southeastern University － City State Forensic Psychology Legal Systems Master Social Work Clinical In Progress I student-athlete softball scholarship. I received Bright Futures Scholarship maintained GPA required NAIA student-athlete. Honors: Alpha Lambda Delta Honors Society, Phi Alpha Honors Society, Pi Gamma Mu Honors society, Magna Cum Laude Honors Society, Dean's list 2010-2014, Academic All-Conference team 2012-2013 2013-2014. Skills discharge planning, lesson plans, evaluate patients, supervision Activities Honors National Association Social Workers (NASW) Vice President Social Work Psychology Student Association Warner University 2013- 2014 Phi Alpha Chapter President 2013- 2014

TEACHER

TECHNICAL DESIGNER Career Overview ● Having 8.5 years IT experience Software developer Java/J2EE Technologies ● At present Technical Designer Tata Consultancy Services ● Knowledge working Designing, Coding Unit Testing, Coding Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PL SQL ● Sun Certified Java Programmer 1.6 ● Solid experience Agile development ● Thorough understanding Object Oriented Methodology Design Patterns. ● Proficiency developing web based applications using Java/J2EE ● Knowledge working WebServices. ● Exposure Automation domain Building Solution ● Looking ahead great career fair working environment opportunities grow. Qualifications Designing, Coding Unit Testing, Coding Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PLSQL *Tools: Eclipse 4, Confluence UML, Git, Rally Work Experience Technical Designer February 2011 Current Company Name － City State Software Engineer January 2010 January 2011 Company Name － City FXO (FedEx Office) Client FedEx Environment Java 6.0, Web Services, Hibernate, EJB, XML. Team Size 25 Tools Subversion, Eclipse Database MySQL Server Servers JBOSS Description: The FedEx office project currently built upon printing shipping services logistics segment. This application mainly focused printing different kind printing services end customers like Print send documents binging, folding, etc. And print done document provided FXO also provides flexibility user ship document track it. Roles Responsibilities Involved Analysis Design discussion process enhancement features. Involved developing Struts code. Involved Requirement gathering. Used PMD Findbugs tools. Bug Fixing. Unit Testing. Software Engineer October 2006 January 2010 Company Name － City Java 6.0, Hibernate, Struts, UML, Niagara AX, XML Team Size 20 Tools Subversion, Rhapsody, Eclipse, UDS Database SQL express Description: The iCon3 tool integrated tool set spanning initial system estimate quotation, system engineering, controller programming, supervisor software configuration, commissioning service; 'end-to-end' BMS tool. In addition iCon3 tool interface HBS's business systems purchasing project management. The vision iCon3 tool focus reducing labor hours required design, estimate, engineer, commission service building automation system. Labor hours reduced applying automation various levels object model, reduces overall complexity especially project estimation, engineering commissioning phases. The vision iCon3 tool focus system configuration minimize need engineer control applications. This accomplished providing various configurable models, covers almost kind application. The final goal iCon3 tool analyze drawings provided estimation phase. The tool suggest solutions, provide optimized cost calculation generate bid specification. During engineering phase, solutions reused configured according customer specification. Only off-standard solutions require engineering labor. During commissioning phase, new innovative technology, based Tridium AX platform, reduce labor travel costs. Roles Responsibilities Involved Analysis Design discussion process. Involved Requirement gathering. Involved weekly Track meetings MR Involved developing prototypes Involved integration Axis JBOSS coding Unit Testing. Secondary CM Focal project. SEI Environment Spring, Java 6.0, EJB, XML, PLSQL Team Size 20 Tools Git, Eclipse, Rally, UML, Confluence Database Oracle 11i Servers Weblogic 10 Description: SEI (NASDAQ: SEIC) leading global provider asset management, investment processing, investment operations solutions institutional personal wealth management. SEI help private banks, investment advisors, investment managers, institutional investors affluent individuals create manage wealth. Roles Responsibilities Involved Analysis Design discussion process enhancement features. Involved developing Struts code. Involved Requirement gathering. Used PMD Findbugs tools. Bug Fixing. Unit Testing. Education Training Bachelor Engineering (B. E Computer Science Engg June-2005 Computer Science Engg aggregate 68% K.L.E's.C.E.T, Belgaum. April-2002 Diploma (10+3), Computer Science Engineering, aggregate 63.2% Govt. Polytechnic, Bijapur. March-1999 S.S.L.C (10th Std), aggregate 79.52% P.D.J High School, Bijapur. Personal Information I interest reading latest technology news Languages English Hindi Kannada Skills asset management, automation, business systems, C, controller, Client, Database, Designing, Eclipse, Eclipse 4, engineer, English, EJB, XML, features, focus, Hindi, Java, Java 6.0, JSP, JBOSS, jQuery, logistics, meetings, Office, MySQL, Oracle, PLSQL, Coding, programming, project management, purchasing, express, Requirement, Servers, shipping, specification, SQL, Struts, supervisor, system configuration, system engineering, UML, vision, wealth management, Weblogic Additional Information INTERESTS I interest reading latest technology news

DESIGNER

ENGINEERING TECHNICIAN Summary To obtain position field civil engineering technician I apply impart knowledge I gained experience college, well acquire new insight experience application. Accomplishments Home Improvement Projects. Outdoor Sports golfing, hunting, fishing. Experience Company Name August 2007 Current Engineering Technician City State Design/Drafting Design various capital improvement projects including reconstruction, patching, HMA resurfacing, sewer lining/repair, durable pavement markings, sidewalk repair. Responsibilities include providing accurate complete set plans drawn city drafting standard. Drafting software used Microstation GeoPak. Storm Water Utility Assessment Review development within city determine assessment fee based amount impervious area site. Responsibilities include measurement impervious area assessment fee. Software used ArcView Microsoft Access. Surveying Surveying duties include TOPO graphic surveys capital improvement projects survey city infrastructure utilities provide accurate base map drawings. Responsibilities include performing surveying computations processing data. Surveying equipment used Trimble GPS Topcon Total Station. File Maintenance Maintain accurate base map drawings subdivisions, right way parcels, easements, storm sewer, sanitary sewer, fiber optic, street centerlines. Responsibilities include adding assets development progresses correction existing assets survey data collected. Software used ArcView CrateGraph. Company Name April 2006 August 2007 Senior Engineering Technician City State Surveying duties included TOPO graphic surveys, land surveys, construction surveys. Responsibilities include performing surveying computations, processing data, review subdivision plats. Surveying equipment used Ashtec GPS Trimble 5600 Total Station. Construction Inspection Projects I overseen included asphalt resurfacing, street reconstruction, curb reconstruction, storm sewer sanitary sewer reconstruction repairs, construction new subdivisions, drainage way construction. Responsibilities included keeping daily records, measuring quantities, insuring compliance plans specifications. Design/Drafting Design street reconstruction project included street widening, storm sewer reconstruction, sanitary sewer reconstruction, water main reconstruction. I also designed several storm sewer projects. Responsibilities included performing drainage calculations, sizing storm sewer sanitary sewer pipe, meeting design criteria writing specifications project. I also drafted many survey plats section corner certificates. Drafting software used AutoCad Eagle Point. Company Name May 1998 April 2006 Engineering Technician City State Surveying Over 7 years surveying experience including land surveys, TOPO graphic surveys, construction surveys. Responsibilities include performing surveying computations, processing data, drafting, supervision survey crew. Surveying equipment used Trimble GPS Geodimeter total station. Environmental Sampling Over 6 years sampling 7 different sites. Responsibilities include sampling water soil, maintenance bioslurp remediation system, completion chain custodies required paperwork. Construction Inspection Over 3 years construction inspection experience including bridge, bike trail, street, airport runway, asphalt concrete. Responsibilities include keeping daily records, measuring quantities, insuring compliance plans specifications. Stream Gauging Over 2 years stream gauging 4 different river basins, including Iowa, Des Moines, Raccoon, Cedar rivers. Drafting Over 2 years drafting experience including assisting lead drafts person street improvement projects, plat surveys, corner certificate drawings. Drafting software used Microstation. Education University Northern Iowa May 2004 BS Construction Management City State Construction Management Hawkeye Community College May 1998 AAS Civil Construction Engineering Technology City State Civil Construction Engineering Technology Skills ArcView, AutoCad, Drafting, GPS, graphic, Inspection, Microsoft Access, Microstation, File Maintenance, repairs, supervision, surveys, utilities

ENGINEERING

Ashanique Gray Summary Diligently coordinates warehouse activities keep products moving quickly meet continuous shipping demands. Highly organized leader good program management team-building abilities focused maximizing efficiency performance. Proven track record enforcing best practices fast-paced environments. Skills Mental health assessments Behavior modification Conflict mediation Data analysis reporting Loading unloading trailers Machine operations Team lead Communication skills Structured value must Cleansiness professionalism Experience Express Employment Professionals City State Company Name Jan 2014 May 2021 While working company worked fedex halethorpe Md, Amazon, Dap, Goetes candy company Employed skills crisis intervention help resolve difficult situations. Improved profit margins streamlining operations workflow. Defined strategies created plan achieve ambitious operational objectives. Motivated encouraged team members communicate openly constructively other. Resolved interpersonal conflicts listening, finding common ground building relationships. Demonstrated leadership making improvements work processes helping train others. Palletizing work order packages, operating power jack machine store away orders Scan Sort Training job First Team Staffing City State Company Name Mar 2013 Aug 2020 Authored error-free formal informal business correspondence. Provided insight regarding job duties optimize productivity. Supported executive decision-making reporting metrics recommending actionable improvements. Diminished obstacles saved time, spearheading special projects effective emergency resolution. Trailer load Outbound exbound Scanning Shrink wrapping Machine operations Team lead training individuals needed strength business areas Pick pack production Scanning, shipping, receiving data entry I worked many different warehouse plantations due temp agencys work availability Server, Waiter. Team Lead City State Company Name Sep 2013 Dec 2016 Provided exceptional service 200 customers per day La Fontaine Bleu establishment. Server Busser Cook Cook prep Arranged place settings fresh tablecloths, tableware flowers beautify table. Completed thorough accurate opening closing duties facilitate smooth restaurant operations. Walked among tables refilled water beverage glasses took orders drinks food. Updated repeat customers menu changes new food beverage offerings maintain quality service relationships. Collaborated host, bus person cook serve food beverage options. Operated maintained cleaning equipment tools, including dishwasher, hand wash stations, pot-scrubbing station trash compactor. Met exceeded sales targets consistent basis proactive promotional strategies dessert mentions. Served plated dinners, buffet-style dinners passed hors d'oeuvres parties. Carried appetizer drink trays around [Type] events, maneuvering around guests furniture without spilling. Greeted customers, answered questions recommended specials, wine desserts increase profits. Prepared salads, appetizers set garnish stations assist kitchen staff. Collected dishes promptly course, cleared crumbs glassware, maintained customer satisfaction. Addressed concerns complaints quickly improve service escalated advanced issues management resolution. Greeted arriving guests escorted assigned tables, took drink orders answered questions events. Washed buffet, restaurant banquet items, including silverware, dishes, cooking utensils, equipment displays. Educated guests meals wedding birthday events, answering questions bringing special orders. Welcomed guests personable attitude smile, offering bring beverage orders reviewing menu options. Education Training High School Diploma Chesapeake High School Jun 2012 City Completed continuing education Human Services Social Worker bachelors degree Currently student college I A B student college credits 3.5 Gpa Level Some College (No Degree) Human Services Social Worker CCBC Essex Campus City I working towards bachelors degree I credits Serving society important Accomplishments Consistently maintained high customer satisfaction ratings. Led team achieve improvements work productions, earning recognition upper management financial reward. I trained lead many individuals ages well mentoring therapuetic employees business demands I believe working team efficiently productively. All jobs must done timely organized matter.

CHEF

SALES Summary When thinking timeline career, numerous bullet points come mind. Whether skill achievement I bring table, one common denominator personal traits fall under: Teamwork. Regardless job I may past, whether music education, recruiting, sales, understanding I existing within/leading team allows clearly understand task hand. Communication number one element successful team. A prolonged lack communication manifest negative environment, number one priority make sure everyone involved page. Highlights 6+ years B2B sales experience. MS Office proficiency Team building expert Proven sales track record Detail-oriented Sales management Sales Purchasing Quotations Accounts receivable Customer service CAD experience Accomplishments Handled highest volume account current employer Developed profitable sales strategy new product longtime customer Project Management Supervised project production efforts ensure projects completed company standards, time within budget constraints. Experience Sales 01/2007 02/2016 Company Name City State Initially hired warehouse manager. Oversaw receiving inventory stock, maintaining stock, well pulling shipping orders needed. Primarily used UPS Worldship ground LTL packages/pallets. Promoted inside sales position 2010 In charge DAR's largest contracted customer. Main responsibilities involve processing large stock orders pulled inventory three different locations well drop ship orders. Responsible replenishing stock needed. Large customer service portion involved account. Fielded technical specification questions conference calls company's customer well end user customer. Coordinated inspections return items either defective, incorrectly supplied meet customer's needs. Purchasing, sales, customer service well quotations fall job description inside sales representative DAR since small family owned business. Strictly defined roles part job. Various situations required different people take various responsibilities communication stages order pivotal success. The quotation process would technical aspect time D.A.R. Calculating yields material needed, required amount labor (what type labor) well appropriate mark-up given product required constant communication employees working fabrication shop. My greatest feeling satisfaction came quoting something never done company turn actual order. Acquired new business longtime customer competitive quotes quick lead times orders. A close attention inventory management resulted quick lead times making sure stock available custom items customer started purchase. Every aspect training inside sales position D.A.R. job. This gives great confidence branch industries given chance. Music Teacher/Camp Counselor 01/2003 01/2007 Company Name City State Began music school receptionist. Duties included informing educating people school's various musical programs along scheduling lessons classes. Later began work counselor Rock Band Camp, I responsible children ages 7-18. The goal throughout week prepare diverse set songs campers perform camp's end week concert. I also taught private drum set lessons several students time. Drumset Teacher 01/2007 01/2008 Company Name City State Students instruction saw progress throughout lesson routine. Areas of.instruction included jazz, rock, Latin, classical percussion. Staffing Coordinator 01/2004 01/2006 Company Name City State Conducted interviews administered drug tests new applicants. Matched skills staff workers appropriate job clients needed. Marketing/advertising mass mailings faxes. Executed payroll duties end pay period. Education BA Business Communications 2012 Chestnut Hill College City State GPA: GPA: 3.40 Business Communications GPA: 3.40 Degree obtained night course schedule allow continue working full time. Extracurricular activities time centered around playing drums Main Line Affair, local area wedding band made point perform charitable organizations e.g. Angels Flight East, Light Night St Baldrick's. Select One Audio/Video Recording Bloomsburg University PA City State USA Audio/Video Recording Skills advertising, competitive, counselor, clients, customer service, faxes, inside sales, instruction, inventory management, inventory, marketing, payroll, purchasing, quick, receiving, receptionist, sales, scheduling, shipping, specification.

SALES

PROGRAM MANAGER DESIGNER Professional Summary A talented program designer learning specialist experience developing managing curricula across cultural, academic organizational contexts. With background Brain Cognitive Science Learning Design, I bring strong understanding brain functions inform design effective learning experiences. Experienced project manager adept leading projects concept completion high degree cultural competence, run projects seven countries last five years. Skills Program development Intermediate coding R studio, Project management Proficient Salesforce Fluent 4 languages Facilitation Stakeholder Management Research Curriculum development Clear public speaking skills Program evaluation Work History Program Manager Designer 05/2018 08/2019 Company Name – City State Developed internal Learning program upskill new Associates project leads, facilitating 35 classes, 95 satisfaction results resulting 5 associates leading successful projects clients Managed new hires' onboarding onto Social Contract Team leading optimization ramp time, 2 months, scattered onboarding 2 weeks, streamlined onboarding Trained 13 co-facilitators facilitation design thinking resulting facilitating 10 meetings per project improving Social Contract's effectiveness Learner Success Consultant 11/2017 04/2018 Company Name – City State Developed executed end-to-end learner success strategy students taking Human Rights Defenders massive open online course (MOOC) Led evaluation assessments action toolkit Human Rights Defenders MOOC enabled development interventions Provided online learning support 155 students via online learning platform webinars Program Designer 05/2017 10/2017 Company Name – City State Founded designed Dual School, idea incubator program teaching entrepreneurial skills high school students, currently worked 150 students Delaware Received $100,000 grant fund program led grant execution efforts Collaborated school representatives, educators key individuals community support successful program implementation Development Associate Founding Team Member 10/2015 04/2017 Company Name – City State Led early fundraising efforts new Minerva Institute successfully brought 2 multimillion-dollar grants Minerva international students Attended special events, acting representative Minerva Institute making new contacts possible donors resulted 30% increase number donors Learning Consultant 09/2016 01/2017 Company Name – City State Conducted needs analysis understand barriers learning students order achieve student learning goals Collaborated Learning Team develop new MOOC online learning help students successfully complete online courses Kiron, university refugees Developed integrated learning support system within existing technology platform resulting 50 increase student engagement lower attrition rates Education Bachelor's Brain And Cognitive Sciences And Learning Design 04/2019 Minerva Schools At KGI City Innovative university students live work projects six dynamic world cities four years (San Francisco, Berlin, Buenos Aires, Seoul, Hyderabad, London). Thesis: Rethinking Entrepreneurship Education: A Focus Soft Skills. Skills Program development Intermediate coding R studio, Project management Proficient Salesforce Fluent 4 languages Facilitation Stakeholder Management Research Curriculum development Clear public speaking skills Program evaluation Work History Program Manager Designer 05/2018 08/2019 Company Name – City State Developed internal Learning program upskill new Associates project leads, facilitating 35 classes, 95 satisfaction results resulting 5 associates leading successful projects clients Managed new hires' onboarding onto Social Contract Team leading optimization ramp time, 2 months, scattered onboarding 2 weeks, streamlined onboarding Trained 13 co-facilitators facilitation design thinking resulting facilitating 10 meetings per project improving Social Contract's effectiveness Learner Success Consultant 11/2017 04/2018 Company Name – City State Developed executed end-to-end learner success strategy students taking Human Rights Defenders massive open online course (MOOC) Led evaluation assessments action toolkit Human Rights Defenders MOOC enabled development interventions Provided online learning support 155 students via online learning platform webinars Program Designer 05/2017 10/2017 Company Name – City State Founded designed Dual School, idea incubator program teaching entrepreneurial skills high school students, currently worked 150 students Delaware Received $100,000 grant fund program led grant execution efforts Collaborated school representatives, educators key individuals community support successful program implementation Development Associate Founding Team Member 10/2015 04/2017 Company Name – City State Led early fundraising efforts new Minerva Institute successfully brought 2 multimillion-dollar grants Minerva international students Attended special events, acting representative Minerva Institute making new contacts possible donors resulted 30% increase number donors Learning Consultant 09/2016 01/2017 Company Name – City State Conducted needs analysis understand barriers learning students order achieve student learning goals Collaborated Learning Team develop new MOOC online learning help students successfully complete online courses Kiron, university refugees Developed integrated learning support system within existing technology platform resulting 50 increase student engagement lower attrition rates

DESIGNER

MANAGER, INFORMATION TECHNOLOGY PROJECT MANAGEMENT OFFICE Professional Summary Highly motivated driven Manager Project Management Office (PMO) Currently seeking potential opportunities continue help organizations realize reap benefits formal PMO methodology. Passionate PMO engagement health care, I watched 17 years lacking industry, take hold prove value worth. I pleasure benefit watching three organizations grow blossom teams training growth development methodology fits culture organization. Education Certification B.A Foreign Languages Literatures 1997 VPI SU (Virginia Tech) City State Foreign Languages Literatures Degree Spanish Concentration Management Science -Decision Support Systems Note: Now known Business Information Technology) Certification Project Management Certification 2004 Guilford Technical Comm College City State Project Management Advanced Certificate PMP Certification Project Management Professional 2012 Project Management Institute City State Certification complete renewed 2015 Skill Highlights Highly professional polished PMO Manager Portfolio manager Corporate IT System Implementations, Portfolio manager IT Infrastructure Project Management (new renovation construction related efforts) Excellent communication skills upper echelons leadership team building Currently managing large team Senior Intermediate Project Managers, PMO trained Business Analysts Passion PMO shines work, I strive help others achieve pride profession Excellent skills conflict resolution tense stakeholder meetings High standards personal excellence integrity job well-done Equally high standards high performing Project Management team Skilled Clinical Portfolio Management Assisted division PMO determine best fit PM team Corporate Clinical background Advocate Project Management training skill building; soft skills PM skills equally crucial high performing team. Professional Experience Manager, Information Technology Project Management Office 06/2008 Current Company Name City State Primary role: Manage portfolio PMO projects related Corporate Services manage portfolio Infrastructure related projects. Corporate Services Project portfolio includes systems Lawson, PeopleSoft, API, Centralized Warehouse (Infor/ Lawson tools) non-clinical related applications Infrastructure Project Portfolio includes services related wired wireless networking, intra-facility connectivity, onboarding acquisition health care organizations Managing two teams Project managers specialty field skills work application technical/ infrastructure projects. Monthly governance report portfolio executive committee ensure priority alignment strategic goals still accurate influx projects pipeline, Help PMO Trainer Professional Development Skill building quarterly determine soft skills needed either PMO team. Encourage training leadership skills within team members continue growth improvement professionally team member's unique goals Encourage require PMP Senior level role project managers Monthly resource manager meeting report Information Technology Management resource gaps conflicts projects within clinical portfolio. Work closely EPIC Project Management Office share resources wherever possible particularly related technical dress rehearsal preparation facilities prior go live. Project Manager /Application Systems Analyst III 06/2004 06/2008 Company Name City State Primary Role: Project manager multiple new information technology systems per year, ranging $500k $4M budgets Lead team CIO support encourage "Application Analyst" roles attend participate Project Management methodology training beginnings PMO health care High Point Regional Responsible upgrades ongoing software updates multiple API Software tools. (HR/Payroll, Security, Scheduling timekeeping systems) Lead team 60 members crossing clinical corporate areas implement enterprise staff scheduling solution Project manager Radiology Information System complete dictation replacement project Project Manager HR Recruiting system (Halogen) worked HRIS team vendor team negotiate aspects implementation. Upgraded enterprise-wide timekeeping system, including time clocks (API) going client/server web-based application. Included coordination aspects implementation vendor training end users. Systems Analyst II/ Product Manager Vantive (PeopleSoft tool) 05/2001 06/2004 Company Name City State Support Peoplesoft's Vantive application nationwide call center environments. Brought 3 new call centers Vantive system maintained support existing three call centers. Performed 2 full system upgrades managed budget aspects project surrounding upgrade. Support maintained software, making changes requested VB/VBA code resolve differences upgrade. Maintained .NET web version Vantive application external clients submit cases. Worked closely call center managers supervisors, well director nationwide call center, ensure functionality needs call center met. Systems Analyst II/ Project Manager 04/2000 05/2001 Company Name City State Project management Patient Accounting clinical upgrades, support existing modules, maintenance MUMPS database UNIX: IDX Hospital Software package. Oversee related projects Finance Patient Accounting departments, supporting applications issues upgrades financial departments. Help implement new software UNIFY database structure, MedStat software Contract Management Finance Dept. Assisting system-wide upgrade corporate IDX software, required testing documentation methodology required. Project Manager Intermediate /Software Analyst II 12/1998 04/2000 Company Name City State Primary Financial Analyst McKesson HBOC Star Financials, backup McKesson HBOC Clinical system. Helped team perform upgrade new GUI based platform STAR Financials Began studies Project Management Healthcare environment, attended seminars beginning methodology PMO development. Implemented known infancy stages today's EMR document based scanning medical records financial records. Managed project aspects around installation IMNET Electronic Medical Record software MS SQL 7.0 based database. Systems Analyst/ Programmer 05/1998 12/1998 Company Name City State Programmed SQL HBOC Clinical Financial systems, developed various hospital reports Financial departments. Project Manager IMNET Electronic Medical Records software. Learned MSSQL support system help implement Medical Records charting needs, electronic sign-off physician. Skills Manage departmental budget aspects; salaries, training, etc. Manage assist creation portfolio governance Information Technology Systems Budget Manage assist creation Infrastructure budget required projects requiring infrastructure/ construction upgrades Work hand hand Chief Technology Officer, VP Application Support provide C-suite leadership relevant information needed approve annual portfolio Information Technology

INFORMATION-TECHNOLOGY

DIRECTOR OF OPERATIONS, BPO Executive Summary Results-Focused management professional offering 15 years progressive leadership experience. Transforms high-potential staff outstanding leaders demonstrate creativity savvy critical financial operational success. High-energy Manager successful building motivating dynamic teams. Cultivates company culture staff members feel comfortable voicing questions concerns, well contributing new ideas drive company growth. Core Competencies Operations Management Staff Development Change Management Cross-functional Team Management Complex Problem Solving Calm pressure Computer-Savvy Skilled negotiator Experience Director Operations, BPO 11/2013 04/2015 Company Name City State Responsible 3 Sales Locations (Over 200 employees) managed team 200 professional consisted hiring, training, performance management. Strengthened client relationship client Concentrix. Increased Client revenue 2.2 Million 3 Million monthly basis. Surpassed revenue goals four consecutive quarters. Over 6 Basis points improvement conversion metrics. Improved every KPI Close Ratio, Activation per rep, overall ARPU. Led program meetings, strategy, overall direction daily basis. Revamped new comp plan reps geared Sales performance. Increased profits developing, initiating, managing sales programs day day basis. P L responsibility- Increased overall Gross Margin high 32%. Director Sales 05/2010 11/2013 Company Name City State Responsible 2 Direct Sales Locations (Over 500 People) hiring, training, performance management Consistently ranked #1 site every month 2010. Improved every KPI metric Close Ratio, Activation's, ARPU. Played instrumental role Direct Sales Strategy every aspect Compensation Plans, Training Quality, overall direction Revamped Sales Integrity team new process helped improve Quality metrics. Hired Trained new Management mentor success. Presented Sales Analysis Executive Management regarding Direct Sales Performance. Led site Management staff meetings, new strategy, direction Daily basis General Manager Of Sales Operations 10/2005 05/2010 Company Name City State Established New Sales Team ground up. Hiring, training, performance management daily basis. Sales team grew 50 reps 300 site due high performance. Led Supervisors Managers daily basis implemented led increased performance. Developed Implemented new business life cycle included planning, marketing, hiring training #1 Sales performing site every week, month, year 2006-2010 every metric YoY improvement every Metric. Close rate increased 19% 2005 32% CR 2010. Led Sales team day day basis high energy employee engagement. Traveled extensively call centers 2009 initiate performance model launch new Direct Sales sites Phoenix, AZ. Provided timely feedback Executive Management regarding Direct Sales performance Responsible P L 300 sales rep site Sales Supervisor 11/2003 10/2005 Company Name City State Led team 14 OB Sales reps Motivated, trained developed, held Sales reps accountable daily basis Sales goals Ran different department contests increase motivation Sales performance. Handled Sales reps reviews annual basis. Trained developed reps call monitoring one one meetings. Successfully promoted 5 Team members Supervisor role let Outbound Sales department Sales performance daily weekly basis. Education Training Business Management 2001 Bergen Community College City State USA Skills Business Management, conversion, Client, Customer Satisfaction, Customer Services, customer service experience, Direct Sales, direction, Executive Management, focus, forms, hiring, languages, Director, marketing, meetings, works, Enterprise, Network, performance management, Quality, real time, recruiting, Sales, Sales Analysis, Spanish, Strategy

BPO

DIRECTOR OF BUSINESS DEVELOPMENT Professional Summary Extensive experience LTAC Marketing hospital setting. Ability build strong rapport physicians, patient's families, case managers health care community. Managed lead team clinical, admissions marketing liaisons efficiently communicated patients' needs clinical staff. Expert planning executing marketing strategies build relationships new territories increased referral sources. Track record consistent growth census hospital demonstrating strong professional relationships referral sources turn potential referrals admissions. Self driven innovative strong desire compete LTACHs increase hospital census. High recommendations leading physicians based performance work ethics. Highlights Excellent interpersonal communication skills ability keep professionalism. Confident public speaker. Highly motivated marketer. Patient care oriented, increasing securing walk-in tours patients' families catering needs. Cultural awareness sensitivity towards patients physicians. Trained physicians nurses evaluate patients' charts make recommendations LTAC based diagnoses. Proven ability manage marketing team yielding results. Strategically develops marketing plans. Track record financial management efficiently using budgets organize networking events, company functions annual galas. Effectively influences team members showing motivation drive perform. Understands explains continuum care model patient families. Clinical knowledge identifying LTAC patients proper diagnoses treatments. Experience 04/2013 10/2014 Director Business Development Company Name － City State Managed lead example team qualified marketing clinical liaisons showed steady increase census market presence. Accomplishments Opened doors new Acute care hospitals responsible 5-10% new LTAC admissions month, instance Angleton-Danbury Medical Center, Brazosport Regional Medical Center, University General Hospital Memorial Hermann Medical Center. Brought board several new physicians specialize needs long term acute care patients. This resulted higher referrals Acute care hospitals certain physicians increased total number admissions. Record rate admissions discharges beyond 26 day stay LTAC. Highest census date since opening establishment 88% continuous streak 40+ days. Designed processing system new referrals cut processing time referrals 72 hours 12 hours less, 90%referrals turned day admissions. Designed printed new improved "LTACH Evaluation Status" sheet patient charts communication status referrals case managers physicians efficiently, follow constantly admissions staff phone. Designed uploaded new company website enables patients virtual tours, sign consents view directions hospital web. In addition, much visibly pleasing compared older website offers detailed information private health care insurances accepted hospital explains services offered hospital including "continuum care" model. Designed rented full-size CBS Billboard one year Sugar Land Hwy 6 Hwy 99 intersection, increase market presence community. Catered special needs patients families requests order secure admissions, instance; Halal Kosher meals, Allowing one family member stay patient duration stay etc. Initiated tradition annual company gala doctors actively contributed hospital referrals recognized presented award gifts. This also soon became sought event case manager social workers attend one kind evening, guests entertained dances, live singing performances, five course dinner open bar. Awards Atrium Medical Center Certificate Recognition outstanding performance. January 2014 Education 2015 Bachelors Science Interdisciplinary Studies University Houston-Downtown － City State United States Interdisciplinary Studies courses entails different areas studies provide well rounded education applied many careers. Coursework included: communication, psychology, economics, humanities. Minor Political Science 2012 Associate Arts General Studies Houston Community College System － City State United States Houston Community College System Honors 3.8 GPA Member Phi Theta Kappa 2010 General Studies Galveston College － City State United States Galveston College Dean's list extraordinary academic performance Photograph article featured Galveston county newspaper excellent athletic performance surfing course earning college credits. Languages English, Hindi [India] Urdu [Pakistan]. References Abdul Hannan Khan, MD Pulmonologist, Internal Medicine 37 Years Experience (281) 679-8282 Dr. Naveed Umer Farooq MD Infectious Disease 25 Years Experience (832) 723-7807 Dr. Suleman Lalani MD Internal Medicine 21 Years Experience (281) 491 3225 Dr. Sarfaraz Aly, MD Internal Medicine, Infectious Disease Medicine 8 Years Experience (832) 886 4774 Tana Healy, MBA, RN, CCM Director Case Management West Houston Medical Center (281) 588 8153 Edna Takahashi, RN ICU Case Manager West Houston Medical Center (281) 588 7834 Afsha Dawwa, RN Case Manager Methodist Hospital Medical Center (281) 777 6237 Rachael Wheaton, LVN Tomball Nursing Rehab Center (832) 498 5155 Note: Please use alias JJ verification. Clients West Houston Medical Center Methodist Sugar Land Hospital St. Luke's Hospital Sugar Land Memorial Hermann Southwest Hospital Angleton-Danbury Medical Center Brazosport Regional Health System Skills Networking Health Care Patient Evaluation Medicare Structure Sales Marketing Personal Communication Extensive Knowledge IT Operations Management

BUSINESS-DEVELOPMENT

LEAN SIX SIGMA BLACK BELT Summary Highly skilled trained professional decade experience Administrative, Supply, Security, Counseling. Highlights Lean Six Sigma Black Belt Logistical Supply Chain Management Adobe Reader Microsoft Word Secret Clearance Strong verbal communication Small arms weapons specialist Firearms safety training Trained defensive tactics Lean Six Sigma Green Belt Certified Microsoft Office Microsoft Excel Microsoft Power Point Effective team leader Supply logistics planning Extremely organized Accomplishments Received Global War Terrorism Service Medal. Received Global War Terrorism Expeditionary Medal. Received Afghanistan Campaign Medal. Received 2 Good Conduct Medals 13 year Military Career. Received Meritorious Mast serving Supply Night Crew Supervisor 6 month deployment Afghanistan. Received Certificate Commendation serving Supply High Priority Expediter. Received Certificate Commendation serving Supply Accounting Division Subject Matter Expert. Received 2nd Certificate Commendation serving Supply Accounting Division Subject Matter Expert. Experience Company Name City State Lean Six Sigma Black Belt 09/2012 Responsibilities include: Demonstrating team leadership, understanding team dynamics assigning team member roles responsibilities. Black Belts thorough understanding aspects DMAIC model accordance Six Sigma principles. They basic knowledge Lean enterprise concepts, able identify non-value-added elements activities able use specific tools. Company Name City State Aviation Supply Specialist 09/2007 03/2015 Perform functions related providing aviation peculiar supply support, include financial management, inventory management, material management, facilities storage management, personnel staffing, requisitioning procedures. Duties include validation customer requirements, processing requisitions, submitting requisitions, initiating appropriate follow-up actions, processing delivering material accordance government regulations procedures. In addition, aviation supply specialists understanding acquisition procedures, provisioning requirements determination, material handling procedures, fiscal accounting purchasing procedures accordance Federal Acquisition Regulations. Company Name City State Nuclear Security Officer II 07/2005 09/2007 Access visitor control officer; verify issue correct credentials TLDs. Armed search officer armed vehicle search officer; search individuals vehicles prohibited Alan W. outlined Nuclear Regulatory Commission (NRC) Reg. 10CFR73.55. Armed mobile armed interior patrol officer; maintain surveillance assigned areas, responding alarms emergency situations accurately reporting scene assessments Security Control Center. Armed escort officer; responsible escorting controlling non-licensee emergency vehicles occupants. Armed response force; stop adversary action threat SSES. To prevent penetration vital areas prevent radiological sabotage use deadly/non-deadly force. Armed weapons control officer; inventory, inspection clearing weapons. Ensure safe handling weapons issuance return. Armed emergency access; provide emergency vehicles (ambulances fire trucks) emergency personnel include LLEA (local law enforcement) first aid responders fireman. Respond first aid fire emergencies. Company Name City State Aviation Maintenance Administrative Specialist 06/2001 06/2005 Maintain aircraft log books, naval aircraft maintenance publications/files, prepare reports, logs records, directives, correspondence aircraft maintenance repair activity. Training data processing equipment operators, perform duties data entry equipment, supervise maintenance administration functions within unit. Set up, operate, perform minor maintenance Naval Aviation Logistics Command Management Information System (NALCOMIS) hardware associated remote peripheral subsystems. Analyze control charts, program maintenance man-hour statistical information aid maintenance managers logisticians performance assigned tasks. Education Certificate Basic Intructor 2012 Department Navy City State United States Certification Lean Six Sigma Green Belt 2012 Department Navy City State United States Certificate Lean Six Sigma Black Belt 2012 Villanova University City State United States Certificate Logistics Supply Chain Improvement Practitioner 2011 Department Navy City State United States Skills accounting Adobe Charts Data entry Data processing Financial management Inventory management Team leadership Logistics Management Information System Naval, enterprise Personnel Development Purchasing Trainer

AVIATION

ASSISTANT BOY'S BASKETBALL COACH Summary “Ability plus opportunity equals responsibility.” Clyde Muse The Mission: “Therefore go make disciples nations.baptizing name Father Son Holy spirit, teaching obey everything I commanded you.” (Matt.28:19-20, NIV) The Example: "just Son Man come served, serve, give life ransom many." (Matt. 20:28, NIV) The Commitment: "So I say, live Spirit....But fruit Spirit love, joy, peace, patience, kindness, goodness, faithfulness, gentleness self control. Against things law." (Gal. 5:16,22, NIV) The work Christ allow His Spirit working you. My whole existence live, work play looking opportunities better lives others though Christ. The commitment serve fellow man responsibility every Christian. Experience 08/2013 Current Assistant Boy's Basketball Coach Company Name City State Analyze team's strengths weaknesses matching opposing team's abilities. Evaluate game momentum coordinate strategy attack. Track player improvement make necessary player changes best support team position. 06/1987 Current Co-Founder Coach Company Name City State Servants Basketball Christ based organization uses basketball tool spread gospel Christ all. Mission: To introduce gospel Christ men, women, boys girls basketball develop community Christian families activities families. Coaching Recruit student athletes play basketball, schedule games, improve athletes playing skills. Analyze team's strengths weaknesses matching opposing team's abilities. Evaluate game momentum coordinate strategy attack. 12/2007 Current Bank Examiner Company Name City State Examinations Travel state chartered banks assess banks' Capital, asset quality, management, earnings, liquidity, sensitivity market risk levels FDIC insurance requirements. 07/2000 12/2007 Assistant Professor Kinesiology Sport Management Company Name City State 1713 KSM Foundations KSM study history, trends careers Kinesiology Sport Management. 4713 KSM Organizational, Leadership Management KSM study theories practice management KSM field. 3723 KSM Sports Marketing Promotions study sport related cases involving marketing. 4723 KSM Facility Management study theories practices facility management. Advisor Sport Management assisting students scheduling setting educational objectives. 01/2000 01/2003 Head Men's Junior Varsity Basketball Coach Company Name City State Coaching, Team Management, Recruiting. 01/1999 01/2000 21st Century Site Coordinator Company Name City State Coordinating Recruit agencies, individuals district employees provide academic instruction violence prevention alcohol, smoking drug prevention school programs Star Elementary Rogers Middle Schools. Grant Management Managing controlling budget, along managing controlling supplies equipment. Scheduling activities student managing small workforce hired vendors district employees. 07/1997 06/1999 Head Men's Basketball Coach Company Name City State Coaching Make execute precise decisions court quick timely manner. Motivate team higher level performance, hard work, enthusiasm, commitment belief. Team Management Managing controlling budget, along managing controlling athletic equipment. Scheduling games, practices developing practice agenda. Recruiting Calling, watching, hosting players campus. 07/1997 06/1999 Head Men's Soccer Coach Company Name City State Coaching, Recruiting. 07/1994 06/1997 Men's Assistant Basketball Coach Company Name City State Coaching, Recruiting. Head Men's Junior Varsity Basketball Coach. Education 1995 Master Science Management Southern Nazarene University City State Management Organizational Communication, Managerial Economics Ethics 1994 Bachelor Science Accounting Southern Nazarene University City State Accounting 1989 High School Diploma General Star Spencer High School City State Skills Coaching Teaching Managing Serving

BANKING

ADMINISTRATIVE ASSISTANT Summary Performance-focused leader eager offer dynamic customer service administrative assistance, business support, data recordkeeping, client relations talents toward maximizing success within growth-oriented role. ADMINISTRATIVE OPERATIONS ACCOUNT MANAGEMENT DATA RECORDKEEPING BILLING INVOICES CUSTOMER SERVICE APPOINTMENT SCHEDULING SUPPLIES ORDERING INVENTORY CONTROL WORK PRIORITIZATION BUSINESS BOOKKEEPING REGULATORY COMPLIANCE MULTI-LINE TELEPHONE MANAGEMENT PROCESS IMPROVEMENT STRATEGIC ANALYSIS PLANS Integral team player plans, prioritizes, completes tasks within fast-paced environments. Excellent communicator seamlessly interfaces among executives, business peers, customers. Solutions-focused professional offers quick-learning nature succeed diverse business areas. Ambitious self-starter expertly handles confidential responsibilities maintaining quality service. I seeking Customer Care Professional role, submitting resume review. I excited build rewarding career company, confident professional skills help achieve objectives. I offer cross-functional experience Customer Service/ Administrative Operations, Account Management, Data Recordkeeping, Business Bookkeeping, Billing Invoices, Supplies Ordering, Inventory Control, well-versed Customer Service, Workflow Prioritization, Strategic Analysis Planning, Process Improvement, Regulatory Compliance, among areas. To complement background, please note I attained Medical Assistant Certificate Ross Medical Education Center certified CPR BLS American Red Cross. Most recently, Customer Care Administrative Assistant Rollizo's Information Technology Services (RITS), I expertly performed forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office supply inventories, handling billing data management, providing operational support. As sampling job history, please refer enclosed resume additional experience. You find strict self-disciplined enough follow precisely company policies, solutions-driven professional demonstrate track record organizing complex business initiatives, defining key priorities, meeting targeted goals. In addition, I plan, coordinate, complete high-level projects within fast-paced, deadline-oriented environments streamlining processes increase overall productivity, efficiency, quality end results. For sum aforementioned reasons, I believe I prove incredible asset company. Personal Information I look forward hearing you, thank advance careful consideration. Sincerely, Tina L. Gayden Skills administrative support, bookkeeping, counseling, CPR, clientele, client, clients, customer service, data entry, data management, Email, image, Internet Applications, managing, meetings, mentoring, Microsoft Office, office, quality, scheduling Additional Information I look forward hearing you, thank advance careful consideration. Sincerely, Tina L. Gayden Experience Administrative Assistant January 2012 January 2013 Company Name － City State Utilized broad scope industry knowledge dynamic customer service administrative support acumen toward performing forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office supply inventories, handling tense client related issues data management, providing operational support. Advocate Medical Assistant January 2010 January 2011 Company Name － City State Strategically steered confidential patient pregnancy testing services, including objectively counseling mentoring clients per individual needs, well accurately maintaining client records medical files. Optimized operations efficiency performing key data entry, bookkeeping, appointment scheduling. Home Healthcare Aide January 2007 January 2012 Company Name － City State Cultivated high-quality business image superior services exceeding home healthcare standards, including completing errands transporting clients appointments, well performing housekeeping. Home Healthcare Aide January 2007 January 2008 Company Name － City State Played vital role performing routine housekeeping duties (e.g. washing dishes clothes, making beds) diverse clientele, including participating frequent grocery shopping excursions per individual client needs. Education Medical Assistant Certificate ROSS MEDICAL EDUCATION CENTER CPR BLS Certification American Red Cross Microsoft Office Email Internet Applications

HEALTHCARE

ACCOUNTANT III Senior Accountant Results oriented accounting professional 17+ years progressive experience board range accounting functions. Successful managing multiple projects consistently exceeding deadlines. Proven self-starter strong managerial relationship team building skills. Proactive strategic thinker strong analytical, organizational communication skills. Areas Expertise Accounts Payable Fixed Asset Property Accounts Receivable Payroll Month-End Closing Reconciliation Analysis General Ledger Entries Budgeting Contract Management Board Of Directors Reporting Staff Management ​Expense Reporting Settlement Payments Vendor Relations Accomplishments Project lead automation implementation employee expense vendor self service modules. Authored established departmental check printing ACH standard operating procedures. Streamlined operations eliminated one full day month-end closing condensing automating vendor project retention funds. Automated Positive Pay ACH notifications faster reliable response time. Project Co-lead Oracle Payroll implementation. Created Implemented employee morale initiative 'Where Everybody Counts" Office Accounting. Managed employee benevolent fund 13 years Secretary MARTA Employees Club. Streamlined process employees seek assistance funds distributed. Professional Experience 08/2007 Current Accountant III Company Name － City State Team Lead three Accounting Specialist. Oversees accounts payable functionality managing daily workflow duties. Executes check printing ACH direct deposits AP, payroll third party risk management vendors employees. ​Initiates positive pay file, stop payments void file transfers financial institution. Capitalizes operating project expenses according policy. Monitors fixed asset subledger accuracy. Reconciles fixed asset subledger general ledger control account class fixed assets resolves reconciling items monthly. Codes/reclass invoices fixed asset purchases appropriate general ledger account number, business unit cost center. Audits invoices prior payment accuracy compliance accordance accounting Authority guidelines statue. Responsible fifty high volume contracts, ensuring accuracy compliance contracts terms, GAAP authority procedures. Manages $1M contract retainage reconcile variances monthly basis. Manages $5M operating accruals account. Post monthly general ledger. Reconciles financial data purpose maintaining accurate account balances ensuring compliance established accounting procedure. Monitors account balances related financial activity ensure allocations accurate comply established financial practices. Verify appropriate approvals invoices, investigate resolve issues. Trains staff and/or outside vendors regarding procedural requirements transaction processing. Collaborates project managers, purchasing agents, contract administrators accounting specialist regarding procedural requirements purpose processing transactions. Researches discrepancies financial information and/or documentation purpose ensuring accuracy adhering established procedures prior processing. 04/1999 08/2007 Credit Collections Analyst Company Name － City State Co-managed Authority's short-term operational investment portfolios intermediate-term reserve investment portfolios, totaling $300 million. Completed daily cash management activities setting daily cash position, funds movement investment excess funds. Prepared rolling forecast cash receipts expenditures, encompassing excess $700 million annually. Initiated wire fund transfers manages transfer database. Reviewed, analyzed managed MARTA's credit policy ensure effectiveness credit terms credit granting practices. Monitored, controlled measured performance accounts receivable aging schedule compliance payment standards minimize past due accounts. Liaison financial institution Office Corporate Finance determine resolve variances regard financial reports. 12/1996 04/1999 Accounting Coordinator Company Name － City State Reconciled monthly bank statements Spectrum Accounting manual checkbook. Monitored accounts detecting fraudulent activities common bank errors. Handled accounts receivables, posted cash appropriate accounts, prepared deposits recorded transactions general journal. Education MBA Kennesaw State University － City State BBA Accounting Tennessee State University － City State Accounting Skills Oracle Accounting Dun Bradstreet Financial Reporting Microsoft Office Bank Of America CashPro

ACCOUNTANT

FOOD SERVER Professional Summary Hardworking professional history exceeding expectations delivering quantifiable results. Known boosting company morale fostering interdepartmental communication. Skills Cash handling, Professional friendly, Careful active listener, Data Entry. Education Training May 1982 McEachern HS City State High School Diploma Business Business Community Service Volunteer, Girl Scouts 2012-2013 Work Experience August 2013 May 2015 Company Name City State Food Server Monitor food distribution, ensuring meals delivered correct recipients guidelines, special diets, followed. Clean sterilize dishes, kitchen utensils, equipment, facilities. Served 300 students daily. Load trays accessories eating utensils, napkins, condiments. Stock service stations items ice, napkins, straws. Remove trays stack dishes return kitchen meals finished. Prepare food items, sandwiches, salads Food preparation serving techniques ensure proper procedures followed. August 2007 May 2011 Company Name City State Subsitute Pre K Teacher Order obtain materials needed classes. Provide extra assistance students special needs, non-English- speaking students physical mental disabilities. Tutor assist children individually small groups help master assignments reinforce learning concepts presented teachers. Enforce administration policies rules governing students. Discuss assigned duties classroom teachers coordinate instructional efforts. Instruct monitor students use care equipment materials prevent injuries damage. Maintain computers classrooms laboratories assist students hardware software use. October 1985 February 1999 Company Name City State Loan Processor Encode cancel checks, using bank machines. Compare previously prepared bank statements canceled checks reconcile discrepancies. Match statements batches canceled checks account numbers. Load machines statements, cancelled checks, envelopes prepare statements distribution customers stuff envelopes hand. Fix minor problems, equipment jams, notify repair personnel major equipment problems. Establish maintain relationships individual business customers provide assistance problems customers may encounter. Examine, evaluate, process loan applications. Evaluate financial reporting systems, accounting collection procedures, investment activities make recommendations changes procedures, operating systems, budgets, financial control functions. Certifications Serv Safe Certification

CHEF

CONSULTANT Professional Summary Accomplished seller marketing entrepreneurial chops. Proven record exceeding service standards outpacing performance goals. Solid technical background focus B2B SAAS programmatic advertising. Motivated, team-oriented enthusiastic helping companies grow. Skills B2B sales Network development Lead prospecting Interpersonal communication skills Brand marketing Business development Product development Content creation Accounting, VC Advertising, Website Agency B2B Billing Book Brand strategy Budgets Business development C Com Interpersonal communication Content Content creation Clients Client Delivery Product development E-commerce Editorial Finance Managing Marketing Meetings Enterprise Network Sales Selling Staffing Strategic Phone TV Work History Consultant 01/2020 Current Company Name – City State Project manage drinkbumpcoffee.com sheau.com website launches. Oversee marketing, content creation, 3rd party integrations three brands. Prospect onboard 100+ traditional retailers D2C e-commerce brands Sheau within first 3 months person meetings, cold emails phone calls. Sourced 30+ new relationships VC's, like-minded brands affiliates partner Sohuis content events. Senior Account Executive 03/2019 01/2020 Company Name – City State Grew $500K book business 10% cross-sell up-sell opportunities managing pipeline 60+ enterprise brands. Conducted client QBR's developed plans internal teams grow territory customized demo's, mock-ups strategic partners. Created new process documenting sales "wins" implemented company wide. Senior Account Executive 04/2018 03/2019 Company Name – City State Achieved $224K new business selling influencer marketing solutions C-suite executives. Brought company's first airline client, self-sourced opened new revenue channel. Spearheaded east coast agency business working internally marketing finance develop new pitch terms. Account Director 03/2017 04/2018 Company Name – City State Managed $1MM quarterly pipeline selling programmatic advertising solutions agencies brands. Increased sales revenue 315% 9 months team's top seller. Exceeded quarterly quotas hitting 123% goal Q4 2017. Account Manager 06/2015 03/2017 Company Name – City State Supported $3MM average quarterly book business consistently contributed regional incremental goals earning multiple spot bonuses. Addressed problems accounting, billing service delivery maintain enhance client satisfaction. Mentored trained Account Coordinators Account Managers. Production Coordinator 07/2014 06/2015 Company Name – City State Act main point contact high profile clients internal teams develop events, on-site activations, website builds, design work, brand strategy editorial content. Defined project scope including goals, deliverables, schedules, staffing, SOWs, budgets. Sales Coordinator 12/2012 07/2014 Company Name – City State Supported sales team selling, managing executing large scale out-of-home advertising programs. Assistant Media Planner 10/2011 11/2012 Company Name – City State Developed executed multimillion-dollar digital, TV, print mobile campaigns J&J. Education BA Rhetoric Communications 05/2011 University Richmond City State Division 1 Women's Lacrosse, Writing Consultant, Kappa Alpha Theta Member, Global Players Study Abroad Student Athletes: Competed Prague Berlin World Cup Tournaments developed club lacrosse clinics Central Europe Work History Consultant 01/2020 Current Company Name – City State Project manage drinkbumpcoffee.com sheau.com website launches. Oversee marketing, content creation, 3rd party integrations three brands. Prospect onboard 100+ traditional retailers D2C e-commerce brands Sheau within first 3 months person meetings, cold emails phone calls. Sourced 30+ new relationships VC's, like-minded brands affiliates partner Sohuis content events. Senior Account Executive 03/2019 01/2020 Company Name – City State Grew $500K book business 10% cross-sell up-sell opportunities managing pipeline 60+ enterprise brands. Conducted client QBR's developed plans internal teams grow territory customized demo's, mock-ups strategic partners. Created new process documenting sales "wins" implemented company wide. Senior Account Executive 04/2018 03/2019 Company Name – City State Achieved $224K new business selling influencer marketing solutions C-suite executives. Brought company's first airline client, self-sourced opened new revenue channel. Spearheaded east coast agency business working internally marketing finance develop new pitch terms. Account Director 03/2017 04/2018 Company Name – City State Managed $1MM quarterly pipeline selling programmatic advertising solutions agencies brands. Increased sales revenue 315% 9 months team's top seller. Exceeded quarterly quotas hitting 123% goal Q4 2017. Account Manager 06/2015 03/2017 Company Name – City State Supported $3MM average quarterly book business consistently contributed regional incremental goals earning multiple spot bonuses. Addressed problems accounting, billing service delivery maintain enhance client satisfaction. Mentored trained Account Coordinators Account Managers. Production Coordinator 07/2014 06/2015 Company Name – City State Act main point contact high profile clients internal teams develop events, on-site activations, website builds, design work, brand strategy editorial content. Defined project scope including goals, deliverables, schedules, staffing, SOWs, budgets. Sales Coordinator 12/2012 07/2014 Company Name – City State Supported sales team selling, managing executing large scale out-of-home advertising programs. Assistant Media Planner 10/2011 11/2012 Company Name – City State Developed executed multimillion-dollar digital, TV, print mobile campaigns J&J. Personal Information INTERESTS Lover great outdoors extreme hikes including Kalalau Trail Kauai, HI Wai Rata canyon New Zealand. Avid audiobook listener, documentary watcher true crime enthusiast. Self-proclaimed chef creative writing hobbyist. Skills B2B sales NNetwork development LLead prospecting IInterpersonal communication skills BBrand marketing BBusiness development PProduct development CContent creation, Accounting, advertising, agency, B2B, billing, book, brand strategy, budgets, Business development, C, com, Interpersonal communication, content, Content creation, clients, client, delivery, Product development, e-commerce, editorial, finance, managing, marketing, meetings, enterprise, Network, sales, selling, staffing, strategic, phone, TV, VC, website

CONSULTANT

MANAGER Professional Summary Talented individual educational background Economics University California Irvine, seeks career financial sector. Extensive knowledge management, Microsoft applications, economic theory. Always committed approach tasks tenacity attention detail. Very dependable willing take added responsibility learn grow every employment opportunity. SKILLS l Critical thinking l Customer service-oriented l Strategic sales knowledge l Articulateandwell -spoken l Training development aptitude l A cc u rate de tai le l Quick learner l Excellent planner coordinator Skills Work History Manager 04/2012 03/2014 Company Name – City State l Trained staff administered performance evaluations track employee development. l Analyzed budgets, financial reports projections accurate reporting financial standing. l Implemented innovative programs increase employee loyalty reduce turnover. l Prepared payroll. l Oversaw inventory office supply purchases. l Screened applicant resumes coordinated phone in-person interviews. l Provided elevated customer experience generate loyal clientèle. lConductedweeklywalk -throughs store owner discuss interior visual displays, including store window presentation. Public Relations Manager 05/2010 04/2012 Company Name – City State l Cultivated managed relationships key clients, vendors community partners. l Coordinated participated promotional activities trade shows. l Directed hiring, training performance evaluations marketing sales staff supervised daily activities. l Ordered distributed office supplies adhering fixed office budget. l Answered managed incoming outgoing calls recording accurate messages. l Obtained signatures financial documents internal external invoices. Sales Associate 09/2009 03/2014 Company Name – City State l Answered questions regarding store merchandise. l Demonstrated use care merchandise. l Greeted customers ascertained customers' needs. l Helped customers questions, problems complaints person via telephone. l Stocked shelves supplies organized displays. l Developed positive customer relationships friendly greetings excellent service. l Trained served peer coach new sales associates. g 06/2009 09/2009 Company Name – City State Audited new customer files verify medical necessity satisfaction coverage criteria. l Contacted patients regarding unpaid underpaid accounts resolve issues. l Improved timely paying bills developing flexible payment plans patients. l Located, checked pulled medical records appointments incomplete patient charts. l Verified created claim numbers communicating various insurance companies. f 08/2007 06/2009 Company Name – City State Maintained clean reception area, including lounge associated areas. l Verified created claim numbers communicating various insurance companies. l Located, checked pulled medical records appointments incomplete patient charts. l Contacted patients regarding unpaid underpaid accounts resolve issues. l Answered managed incoming outgoing calls recording accurate messages. l Obtained signatures financial documents internal external invoices. Education Bachelor Arts Economics 1 2013 University California City State GPA: l National Society Leadership, received September 2013. l Deans Honor List six consecutive quarters (2011-2 013 Economics l National Society Leadership, received September 2013. l Deans Honor List six consecutive quarters (2011-2 013 l Independent Research regarding physician burnout, completed December l Advanced courses Economics Finance l Research Data Analysis l Advanced Econometrics Regression Software l Probability Statistics l Upper division Sociological writing Research l Money Banking Operations l Economic Anthropology l Asymmetric Information Financial Sector l International Studies l Asset Investment Management l Microsoft Applications (Excel, Word, PowerPoint, Access, etc.) 1 2013 Skills Microsoft Applications, Banking, budgets, budget, charts, coach, clients, Data Analysis, Economics, Finance, Financial, hiring, insurance, inventory, Investment Management, marketing, Access, Excel, Money, office, PowerPoint, window, Word, payroll, reception, recording, reporting, Research, sales, Statistics, telephone, phone, trade shows, employee development

PUBLIC-RELATIONS

MARKETING MANAGER Summary To use skills, knowledge enthusiasm advance public image credibility business-driven company, manner consistent existing core values. Almost twenty years experience providing top-quality customer service, office management, Marketing, public relations private corporations non-profit organizations. This includes ability execute successful event project vision completion. Highlights Customer service-focused Relationship building expert Deadline-driven Exceptional multi-tasker Microsoft Office Suite expert Self-directed Excellent written verbal communicator Multi-media marketing Experience Marketing Manager Nov 2011 Oct 2016 Company Name － City State Drive strategic marketing planning well tactical execution 6 regions. Manage marketing communications, including website, collateral, B2B, content marketing, webcasts, advertising, proposal content, digital marketing, media relations collaboration central marketing. Build relationships regional marketing, sales technology vendors. Work Executive, Sales, Engineer teams run annual Summit. Manage Marketing Department Staffing Foster relationships potential customers, drive brand awareness create effective sales marketing opportunities. Pursue coordinate sponsorship, speaking, tradeshow event opportunities enhance reputation increase exposure target audience. Manage Market Development Funds create events pay themselves. Utilize CRM execute effective marketing programs. Support activity tracking, data maintenance mailing list management. Provide input insight large, complex sales pursuits written proposals requested. Special Events Coordinator Feb 2005 Jun 2011 Company Name － City State Generate annually growing source event revenue participants Franciscan Health System (FHS) objectives, increase community involvement support FHS managing seven successful special events (St. Francis, St. Clare Franciscan Hospice Golf Tournaments Brett Erickson Spectrum Golf Tournaments; Franciscan Hospice Luncheon, St. Joseph Ball St. Francis Gala). Interact FHS administrators lead community volunteers develop, schedule, determine FHS special event goals, procedures, budgets. Manage ongoing activities approximately 90 volunteers seven event committees Tacoma, Lakewood, Federal Way Gig Harbor. Direct report 2 administrative assistants 30 volunteers per event. Prepare present reports special event financial, attendance, etc., results event committees Franciscan Foundation Board Trustees. Liaison Franciscan Foundation variety corporate individual donors/vendors financially support special events. Solicit corporate sponsorships gifts individuals vendors support FHS special events. Research cultivate prospective event sponsors. Manage event ticket sales, reservations, registration. Oversee bank transactions, credit card processing post-event reconciliations. Maintain manage special event software. Public Relations Event Contact outside organizations wishing support Franciscan Foundation. Ticket Office Manager Nov 1998 Feb 2005 Company Name Managed many 200 performances year 3 different theaters. Managed 4-6 person Ticket Office team 30+ Front House staff. Senior Level Administrative experience Provide customer service via phone in-person. Assist patrons rental organizations season subscriptions, single ticket purchases, donations. Provided year round financial statistical reports Board Members Executive Committees Accurate development, accounting reporting Ticket Office Budget Sales. Database Manager Patrons Donors using ArtSoft. Event Selection Committee member 2001-2004 seasons, assist Board Functions. Member supervisory team met plan provide oversight operations Broadway Center historic Downtown theaters. Initiated website online ticket sales. Assisted creation promotional advertising affect ticket sales public relations. Training: ArtSoft Box Office Manager Wallingford, CT. Education Associate Arts General Pierce Community College High School Diploma Woodrow Wilson High School Technical Skills Operating Systems: Windows 10 Databases: Constant Contact, ConnectWise, Raisers Edge, Auction Tracker, Auction Pay, ArtSoft, ResNet Graphics Tools: Adobe Photoshop Elements, Microsoft Publisher Additional Information One 4 Marketing Managers chosen 2015 National 9 Month Training Board Member West Sound Roller Girls Roller Derby Team Franciscan Foundation Scholarship award winner 2009

ARTS

GRAPHIC DESIGNER Experience Graphic Designer January 2014 January 2015 Company Name － City State With personal interest design, Rowena served one Club Officers Fall 2014 Spring 2015 Graphic Designer designs creates event posters club also clubs campus. Human Resource Manager Intern January 2006 Company Name － City State Sales Person January 2002 January 2004 Company Name － City State Education 2010 Holy Innocents' High School Singapore Singapore Journalism 2015 De Anza College － City State Journalism Additional Information profile Rowena dedicated aspiring fashion journalist hoping transfer De Anza College Rutgers University Fall 2016. Skills Graphic Designer, posters

DESIGNER

SR. BUSINESS DEVELOPMENT DIRECTOR Accomplishments Cyber security classified systems Department Defense: held Top Secret, Secret Clearances Windows server networks, Disaster Recovery, Microsoft Office applications Guest Teacher Lee County Schools Career Counseling High School College level Low Vision support software, Guide, Zoom Text, Jaws support Classroom lecture training Aviation commercial business topics EH&S Tier 1,2 auditor Private Pilot. Professional Summary Top producing sales professional expert aerospace industry. Dynamic communicator consistently exceeds goals company expectations. Motivated business developer solid experience managing levels large-scale projects, including budgeting administration. Client-focused Sales Representative 8+ years providing solutions customers. Solid understanding systems program areas]. Skills Risk management processes analysis Team leadership Staff development Project management Self-motivated Process implementation Powerful negotiator Extremely organized Client assessment analysis Budgeting finance Strong verbal communication Team liaison Conflict resolution Work History Sr. Business Development Director 01/2014 Current Company Name – City State Manage develop business relations insurance marketplace clients sales. Direct sales team software sales nationally. Consult clients assess technology requirements advise software address needs. Lead project management complete life cycle software build customization. Implemented marketing strategies resulted 12% growth customer base. IT Program Manager 12/2012 01/2014 Company Name – City State Successfully built confidence trust major companies, Xerox software support astute assessment client needs development strategies meet them, raising customer satisfaction ratings 'not happy' 'extremely happy'. Provided product sales support closing client software purchases resulting 1.8 million sales one physical year Devised implemented core process project management ensured sustained support, eliminated errors achieved high levels customer satisfaction. Managed projects support teams providing high quality service Xerox clients Europe USA, installing supporting scanned invoice data software international network installation 4 countries. Directed team 15 setup complex Xerox mailroom Poland, networked 3 countries, budget $2M. Provided project management full lifecycle enhancement break fix projects, recovering lost revenue. Quality Engineering Analyst 01/2007 01/2011 Company Name – City State Led training instructor Six Sigma tools implementation techniques classroom setting. Assisted preparation marketing materials inter-departmental clients. Implemented Six Sigma site support best practice, lead 20 departments Six Sigma Lean pilot projects production line business practices including conducting process improvements Root Cause Analysis. Sales engineer support rocket engine jet engine sales NASA, Lockheed, US Airforce. Coordinated Six Sigma best business practices/tier audits/environmental health safety planning rocket engine production NASA support configuration management Led team achieved company 'Gold Standard' development delivery customer focused strategy consistently achieved error free completion, time delivery, full consultation customer ensure needs met. On time delivery equated savings $1.5M company. Developed quality management programs assist internal staff, suppliers, customers partners initiatives re-engineer processes methods ensured attainment cost, efficiency quality objectives. Assessed, monitored implemented systematic process improvements wide variety complex projects including limited building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear Electric ION engine, RL10, F119 F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst 01/1997 01/2007 Company Name – City State Played key role Advanced Projects Group Radar cross section X Ku band Material science methods ceramic materials AutoCAD Nozzle design jet engine infrared applications. Technical analyst F-22 F119 engine F-35 F135 engine IR Radar cross section analysis Held responsibility providing information security support classified Nispom programs. Provided department business development consultancy identify implement process improvements. Key design support computer contractors implementing classified computing center. Distributed Computer Systems Analyst Network Administrator 01/1990 01/1996 Company Name – City State Provided computer consultancy support 200 workstations across 5 counties. Installed maintained Microsoft Windows server networks. Coordinated managed computer equipment logistics. Skills Budget, business development, product sales, configuration management, consultation, contracts, customer satisfaction, ontime delivery, direct sales, engineering, environmental health safety, information security, instructor, insurance, logistics, marketing materials, Material science, Microsoft Windows, Radar, network installation, project management, quality management, Six Sigma lean manufacturing Education Doctor Business Administration Management (D.B.A Argosy University City State MBA Avaition 2004 Embry Riddle University State Bachelor Science Computer Science 1984 Southern Adventist University City State Computer Science Additional Information AWARDS ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 2008 Eagle Award (Cost saving company $500,000) 2002 High Performance Achievement Award (F22 F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman certificate (private pilot) single engine Six sigma

BUSINESS-DEVELOPMENT

SALES MANAGER/ TERRITORY SALES MANAGER Experience Sales Manager/ Territory Sales manager 02/2014 08/2015 Company Name City State Selling working Franchises, Strategic Partners Mobile Loyalty Platform. Working Digital Advertising Agencies Reselling ProductSelling Local Clients Arkansas Territory Mobile Loyalty Platform. Marketing Executive/Senior Sales Consultant 04/2011 01/2014 Company Name City State Aggressively research, develop, cultivate leads LivingSocial Deals using variety online offline sourcesMeet strive exceed individual monthly, quarterly, annual sales goalsQualify prospective clients phone close deals in-personUse consultative sales skills assess merchant goals, propose customized LivingSocial solution, obtain commitmentManage relationships established clients construct proposals contracts within selling guidelines develop maintain book businessCommunicate ongoing contacts sales activities utilizing Salesforce.comProvide ongoing up-to-date documentation operations team regularly collaborate best deal strategies*1st Ranked MC 2011-North America*2011 Annual Review Rating- 5MVP*Hawaii Whale Winner Circle 2011*VP Many Cole Challenge Badge*Turkey Gravy Badge*Dasher Badge*Blue Whale Badge*March Madness Badge*Nothing But Net Badge-Attended VIP Event 1st Qtr, Red Hot Chili Peppers*Rock Star Badge Winner-was among 12 treated dinner Tim Mandy*Multiple 15x15, 20x15 Badges*Accepted June Team Triton ClassAttended 2nd QTR VIP Event Las Vegas, Palms HotelWon Glass 1/2 Full Badge JulyWhalewinners Circle 2012, Trip Costa RicaRoadunner Badge Winner Jan. Feb, March 2013Quarterly VIP Winnner 2nd, 3rd 4th 2013. Business Manager 06/2008 03/2011 Company Name City State Selling online advertising, sponsorships, Contest stategic accounts new customers. Local Sales Manager 10/2004 06/2008 Company Name City State Managed 9 Local Account Executives, Team Building, Managed Inventory, Controlled Paid Programming Direct Response Accounts, Point person Internet Sales, Received New York Times "Rules Road" Award Top Performer 2007. Retail Account Executive/Internet Advertising Manager 08/1998 10/2004 Company Name City State Developed new serviced existing accounts regards newspaper design, Implemented marketing plans individual clients, Worked closely advertising agencies relation cleint needs, Created Internet Sales Department, Developed Internet advertising newspaper websites. Senior Buyer 08/2015 Current Company Name City State Remote Senior Buyer--Searing new exciting products reaching designers manufacturers establish partnerships. Pitching brand vendors work Touch Modern establish new relationships. Managing dozens accounts simultaneously continuing build new ones. Planning sales events selecting final products sales events. Neotiating pricing terms. Remote Senior Buyer (Fayetteville, AR) 08/2015 Current Company Name City State Searching new exciting products reaching designers maufacturers establish partnerships. Pitching brand vendors work Touch Modern establish new relationships. Managing dozens accounts simultaneously continuing build new ones. Planning sales selecting final products slaes events. negotiating pricing terms. Remote Senior Buyer Fayetteville, AR 08/2015 Current Company Name City State Searching new exciting products reaching designers manufacturers establish partnerships. Pitching brand vendors work Touch Modern establish new relationships. Managing dozens accounts simultaneously continuing build new ones. Planning sales selecting final products sales events. Negotiating pricing terms. Remote Senior Buyer Fayetteville, AR 08/2015 Current Company Name City State Searching New exciting products reaching designers manufacturers establish partnerships. Pitching brand vendors work Touch Modern establish new relationships. Managing dozens accounts simultaneously continuing build new ones. Planning sales andselecting final products sales events. Negotiating pricing terms. Education MBA UNIVERSITY OF ARKANSAS City State B.S Business Administration/Marketing UNIVERSITY OF CENTRAL ARKANSAS City State Business Administration/Marketing High School Diploma MANSFIELD HIGH SCHOOL City State Skills Advertising, book, Excellent Communication, Computer Knowledge, contracts, Clients, documentation, Innovation, Inventory, Team Building, marketing plans, newspaper, Programming, proposals, research, sales skills, Selling, Sales, Sales Management, Strategic, phone, websites

SALES