index
int64 0
4.2k
| dialogue_id
stringlengths 1
12
| turn_id
stringlengths 16
17
| speaker_role
stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
stringclasses 3
values |
|---|---|---|---|---|---|---|---|
4,100 | 860 | insurance_860_027 | Customer | Yeah, sure. I do. I for one do not like to wrap my head around sudden injuries, particularly from third parties, so I think I will go for the Complete Home Home Complete package, rather, yeah. | [] | EnrollInPlan | insurance |
4,101 | 861 | insurance_861_003 | Customer | I was discussing with a friend and she told me about how she was able to add a relative of hers to her plan, are you with me? | [] | AddDependent | insurance |
4,102 | 862 | insurance_862_011 | Customer | So i think i should exempt him from my own insurance plans because i would need every penny i can save. | [] | RemoveDependent | insurance |
4,103 | 863 | insurance_863_003 | Customer | Okay, I'm here, okay, I need to know abou- about, how much do y'all cost for my car insurance? | ['InformIntent'] | GetQuote | insurance |
4,104 | 864 | insurance_864_009 | Customer | Can you help me? | [] | FileClaim | insurance |
4,105 | 865 | insurance_865_003 | Customer | Oh I'm doing good, who, is this the right person for I think I'm locked out of my account. | ['InformIntent'] | ResetPassword | insurance |
4,106 | 865 | insurance_865_013 | Customer | Look I just wanted to- I was told my that I hadn't paid for- and I was trying to pay. They said I didn't. | ['InformIntent'] | PayBill | insurance |
4,107 | 866 | insurance_866_065 | Customer | Wait what's this even going to cost me-. | ['InformIntent'] | GetQuote | insurance |
4,108 | 867 | insurance_867_001 | Customer | Uh hi. I need to cancel my plan. | ['InformIntent'] | CancelPlan | insurance |
4,109 | 870 | insurance_870_003 | Customer | Yep. yeah I've got- well we just move and yep I just need to you need my new address? Sorry I | ['InformIntent'] | ChangeAddress | insurance |
4,110 | 872 | insurance_872_007 | Customer | Hey man, so I called about that quote for my Forerunner, you know, for yea, for insurance? | [] | GetQuote | insurance |
4,111 | 873 | insurance_873_003 | Customer | Yes my - I need to I think my insurance payments went up. | [] | ReportBillingIssue | insurance |
4,112 | 873 | insurance_873_047 | Customer | Not that I can well we we have a son- a kid that's about to start driving, how do I get him insured, how does that work? | ['InformIntent'] | AddDependent | insurance |
4,113 | 874 | insurance_874_001 | Customer | Hi, I I need to change my car insurance. | ['InformIntent'] | ChangePlan | insurance |
4,114 | 874 | insurance_874_007 | Customer | Yeah I suppose I better add her on too. | [] | AddDependent | insurance |
4,115 | 875 | insurance_875_001 | Customer | Hi, my name is Maybelle Clearmont, I need to change my billing cycle. | ['InformIntent'] | UpdateBillingFrequency | insurance |
4,116 | 876 | insurance_876_001 | Customer | Hey my name is Daniel Haygood. I tried logging into my account to see how my claim was going and I can't get in and now it says I'm locked out. | ['InformIntent'] | ResetPassword | insurance |
4,117 | 877 | insurance_877_001 | Customer | Yes I'd like to cancel my policy. | ['InformIntent'] | CancelPlan | insurance |
4,118 | 878 | insurance_878_002 | Customer | Oh. good. Finally got through. yeah I need to pay my bill. | ['InformIntent'] | PayBill | insurance |
4,119 | 878 | insurance_878_026 | Customer | Ok fine I will be paying with my credit card. But first please remind me the balance due? | ['InformIntent'] | CheckAccountBalance | insurance |
4,120 | 879 | insurance_879_003 | Customer | I'm good. I need to change my address with y'all. | ['InformIntent'] | ChangeAddress | insurance |
4,121 | 880 | insurance_880_001 | Customer | Hey Brenda I need to set up some insurance. | ['InformIntent'] | EnrollInPlan | insurance |
4,122 | 881 | insurance_881_027 | Customer | Yeah let's go ahead and pay it. | ['InformIntent'] | PayBill | insurance |
4,123 | 882 | insurance_882_003 | Customer | [clears throat] My husband passed and I'm calling about his life insurance. | ['InformIntent'] | FileClaim | insurance |
4,124 | 883 | insurance_883_001 | Customer | Hi. I'm calling to get a quote for life insurace. | ['InformIntent'] | GetQuote | insurance |
4,125 | 883 | insurance_883_051 | Customer | Yes, let's get to it. | [] | EnrollInPlan | insurance |
4,126 | 884 | insurance_884_001 | Customer | I'm calling to find out if my payment went through. | ['InformIntent'] | CheckPaymentStatus | insurance |
4,127 | 885 | insurance_885_001 | Customer | #Um, I can't remember my, didn't remember my password and tried too many times, now I'm locked out. | ['InformIntent'] | ResetPassword | insurance |
4,128 | 886 | insurance_886_003 | Customer | I'm good, thanks. I'm calling back to enroll in a renters plan. | ['InformIntent'] | EnrollInPlan | insurance |
4,129 | 887 | insurance_887_003 | Customer | Well, I called to cancel my insurance plan. | ['InformIntent'] | CancelPlan | insurance |
4,130 | 888 | insurance_888_001 | Customer | I'm calling to change my security question. | ['InformIntent'] | ChangeSecurityQuestion | insurance |
4,131 | 888 | insurance_888_005 | Customer | Right. It worried me. I thought it would best if I changed my password, too. | ['InformIntent'] | ResetPassword | insurance |
4,132 | 889 | insurance_889_001 | Customer | #Um hi there my name's Susan, I was just trying to login to the website to check on my last payment, and I've had so many issues with the website lately, trying to log on and everything, so I thought I'd ring up and see if I could reset my password to fix it. | ['InformIntent'] | ResetPassword | insurance |
4,133 | 889 | insurance_889_019 | Customer | #Um actually, am I able to just quickly check with you whether the payment on our last bill went through? It was the Renters Preferred package and I just wanted to confirm it had gone through. | ['InformIntent'] | CheckPaymentStatus | insurance |
4,134 | 889 | insurance_889_028 | Customer | #Um I think for today it would be great if I could actually pay the August bill over the phone with you now, out of my checking account if possible because I know that will work. Do you take over the phone payment for bills? | ['InformIntent'] | PayBill | insurance |
4,135 | 890 | insurance_890_001 | Customer | Uh hey there. I need to notify of my move my change of address. | ['InformIntent'] | ChangeAddress | insurance |
4,136 | 891 | insurance_891_001 | Customer | Yes. Hi. Yeah, I'm calling to pay my bill. | ['InformIntent'] | PayBill | insurance |
4,137 | 891 | insurance_891_017 | Customer | #Um, I don't know. Can I pay monthly? | ['InformIntent'] | UpdateBillingFrequency | insurance |
4,138 | 892 | insurance_892_001 | Customer | Hi. I'm getting charged every six months for my auto insurance and I want to change it to monthly. | ['InformIntent'] | UpdateBillingFrequency | insurance |
4,139 | 892 | insurance_892_003 | Customer | It's, oh, I also need to update my address. | ['InformIntent'] | ChangeAddress | insurance |
4,140 | 893 | insurance_893_001 | Customer | Hi. #Um, I'm calling for, to get a quote for homeowners insurance. | ['InformIntent'] | GetQuote | insurance |
4,141 | 894 | insurance_894_019 | Customer | Yeah. That's it. Proof of insurance. | [] | RequestProofOfInsurance | insurance |
4,142 | 894 | insurance_894_043 | Customer | Yeah, did my bill go through this month. I didn't see an email like I usually do. | ['InformIntent'] | CheckPaymentStatus | insurance |
4,143 | 895 | insurance_895_003 | Customer | Uh, no. Homeowners. | [] | FileClaim | insurance |
4,144 | 896 | insurance_896_001 | Customer | Hi. I called last week for a quote and now I want to enroll in the plan. | ['InformIntent'] | EnrollInPlan | insurance |
4,145 | 897 | insurance_897_001 | Customer | I need to check my balance. | ['InformIntent'] | CheckAccountBalance | insurance |
4,146 | 897 | insurance_897_017 | Customer | #Oh. No, I was just wondering that if the balance for the rest of the six months wasn't too high, that I would pay it all now. | ['InformIntent'] | PayBill | insurance |
4,147 | 897 | insurance_897_029 | Customer | Wait, I need the balance before I decide. | [] | CheckAccountBalance | insurance |
4,148 | 898 | insurance_898_003 | Customer | I need to add my daughter to my car insurance. | ['InformIntent'] | AddDependent | insurance |
4,149 | 899 | insurance_899_001 | Customer | Hi. I'm calling to file a death benefit, life insurance, claim. . | ['InformIntent'] | FileClaim | insurance |
4,150 | 901 | insurance_901_001 | Customer | Hey I need to change my payment method. I am getting paper bills in the mail and I want to set up a payment throught like my card? My credit card? | ['InformIntent'] | UpdatePaymentPreference | insurance |
4,151 | 902 | insurance_902_001 | Customer | Hi. I'm calling to, well, I already have insurance, but I'm looking for something cheaper. | ['InformIntent'] | GetQuote | insurance |
4,152 | 903 | insurance_903_003 | Customer | Hi, Andy? #Um, I need to pay my bill. | ['InformIntent'] | PayBill | insurance |
4,153 | 904 | insurance_904_003 | Customer | I need to reset my password and I wasn't able to do it online. My account my be locked? | ['InformIntent'] | ResetPassword | insurance |
4,154 | 905 | insurance_905_001 | Customer | Hi. I can't find my policy number and need it for my bank. | ['InformIntent'] | GetPolicyNumber | insurance |
4,155 | 905 | insurance_905_033 | Customer | Ok. Thanks. What about the proof that I have the policy? | ['InformIntent'] | RequestProofOfInsurance | insurance |
4,156 | 906 | insurance_906_001 | Customer | Hey. I'm calling to change my security info. I keep forgetting the answers and I keep getting locked out. | ['InformIntent'] | ChangeSecurityQuestion | insurance |
4,157 | 907 | insurance_907_003 | Customer | Uh, I can't find my policy and I need proof of insurance. | ['InformIntent'] | RequestProofOfInsurance | insurance |
4,158 | 907 | insurance_907_037 | Customer | I need to remove her name. | ['InformIntent'] | RemoveDependent | insurance |
4,159 | 909 | insurance_909_003 | Customer | I have a friend, who, told me about it and I have a dog, a Doodle, and wanted to get some coverage for her. | [] | EnrollInPlan | insurance |
4,160 | 910 | insurance_910_003 | Customer | Well, I just got a puppy and was hoping I could sign up for pet insurance and a friend told me you guys do this. | ['InformIntent'] | EnrollInPlan | insurance |
4,161 | 911 | insurance_911_001 | Customer | Hi there. I'm calling because I need to remove my son from our, my life insurance. | ['InformIntent'] | RemoveDependent | insurance |
4,162 | 914 | insurance_914_079 | Customer | Good. Then let's go with that one. | [] | EnrollInPlan | insurance |
4,163 | 915 | insurance_915_001 | Customer | I need to work on getting car insurance and I'm calling around to get quotes. | ['InformIntent'] | GetQuote | insurance |
4,164 | 916 | insurance_916_001 | Customer | Hi. #Um, well, I'm calling because I have no fence as of yesterday and I need to get it fixed right away. | ['InformIntent'] | FileClaim | insurance |
4,165 | 917 | insurance_917_001 | Customer | Hi. Well, I signed up for pet insurance last month and I noticed my bill's kinda high. I'm not sure what's going on. | ['InformIntent'] | ReportBillingIssue | insurance |
4,166 | 917 | insurance_917_083 | Customer | Yes. Yes, he wants to change plans. So. | [] | ChangePlan | insurance |
4,167 | 918 | insurance_918_001 | Customer | Hey there. I'm calling about changing my plan. | ['InformIntent'] | ChangePlan | insurance |
4,168 | 919 | insurance_919_001 | Customer | Hi. Um, I'm calling to get a quote for auto insurance. | ['InformIntent'] | GetQuote | insurance |
4,169 | 919 | insurance_919_085 | Customer | Ok. Let's go with monthly. | [] | UpdateBillingFrequency | insurance |
4,170 | 919 | insurance_919_087 | Customer | Yeah. Um, let's do it. My other insurance is like twenty dollars more a month. | [] | EnrollInPlan | insurance |
4,171 | 920 | insurance_920_001 | Customer | Hi. I need to start a claim for my car. | ['InformIntent'] | FileClaim | insurance |
4,172 | 921 | insurance_921_023 | Customer | Right. Ok, I'll sign up for that one. | [] | EnrollInPlan | insurance |
4,173 | 922 | insurance_922_003 | Customer | I need to change my card on file. I just got a new one. | ['InformIntent'] | UpdatePaymentPreference | insurance |
4,174 | 923 | insurance_923_001 | Customer | Hi yes I need to purchase some pet insurance. | ['InformIntent'] | EnrollInPlan | insurance |
4,175 | 924 | insurance_924_011 | Customer | Well, I got this email that says, well I get my payments, are made, they're automatic and I noticed the payment was higher than usualy, so I went online, and saw a weird charge. | ['InformIntent'] | ReportBillingIssue | insurance |
4,176 | 924 | insurance_924_027 | Customer | Well, yes! I didn't sign up for it. | [] | CancelPlan | insurance |
4,177 | 925 | insurance_925_003 | Customer | #Um. I'm calling to see if my payment went through. | ['InformIntent'] | CheckPaymentStatus | insurance |
4,178 | 926 | insurance_926_001 | Customer | Hi. My name is Mason. I'm calling to find out how much your condo insurance is. | ['InformIntent'] | GetQuote | insurance |
4,179 | 927 | insurance_927_001 | Customer | Hi. #Uh, I have renters insurance with you guys and need to put in a claim. | ['InformIntent'] | FileClaim | insurance |
4,180 | 929 | insurance_929_001 | Customer | #Um, hi. I need to cancel my life insurance. | ['InformIntent'] | CancelPlan | insurance |
4,181 | 929 | insurance_929_045 | Customer | Hang on a second. I made a little budget for myself. Let me see if I can swing this. One sec. | [] | ChangePlan | insurance |
4,182 | 930 | insurance_930_003 | Customer | Well, I'm calling to pay my bill. | ['InformIntent'] | PayBill | insurance |
4,183 | 930 | insurance_930_021 | Customer | No, I just have a different card I want to use this month. | [] | UpdatePaymentPreference | insurance |
4,184 | 931 | insurance_931_001 | Customer | Well, I'm mad, because I keep getting the same error on my bill every month. | ['InformIntent'] | ReportBillingIssue | insurance |
4,185 | 934 | insurance_934_003 | Customer | I was needing to take my kid off of our healthcare plan. | ['InformIntent'] | RemoveDependent | insurance |
4,186 | 935 | insurance_935_001 | Customer | Hi. I'm having a tough time trying to find my balance on my life insurance. | ['InformIntent'] | CheckAccountBalance | insurance |
4,187 | 936 | insurance_936_001 | Customer | Hi. #Um, I'm calling to set up an account. | ['InformIntent'] | CreateAccount | insurance |
4,188 | 937 | insurance_937_003 | Customer | I need to file a claim. | ['InformIntent'] | FileClaim | insurance |
4,189 | 938 | insurance_938_001 | Customer | #Um, well, sorry, but I need to cancel my plan. | ['InformIntent'] | CancelPlan | insurance |
4,190 | 938 | insurance_938_049 | Customer | #Um, while I'm away, my stuff will be in storage and I need to change my renters insurance a little. Can I do that now? | ['InformIntent'] | ChangePlan | insurance |
4,191 | 938 | insurance_938_067 | Customer | Thanks. They also said I need to provide proof of renters. Would the email work? | ['InformIntent'] | RequestProofOfInsurance | insurance |
4,192 | 939 | insurance_939_003 | Customer | I'm calling to change my address. | ['InformIntent'] | ChangeAddress | insurance |
4,193 | 940 | insurance_940_001 | Customer | Hi. I'm call to add my son to my auto policy. | ['InformIntent'] | AddDependent | insurance |
4,194 | 941 | insurance_941_001 | Customer | I need to change my plan, auto plan. | ['InformIntent'] | ChangePlan | insurance |
4,195 | 942 | insurance_942_003 | Customer | #Uh, just to have my proof of insurance for my bank. | [] | RequestProofOfInsurance | insurance |
4,196 | 942 | insurance_942_007 | Customer | It's for my new car, but the bank said they didn't receive the policy number from me even though I thought I added it to the loan paperwork. | [] | GetPolicyNumber | insurance |
4,197 | 943 | insurance_943_001 | Customer | Hi there. I am needing to let someone know my new address. I just moved and want to update my information. | ['InformIntent'] | ChangeAddress | insurance |
4,198 | 943 | insurance_943_021 | Customer | Uh well I moved. So my address. | [] | ChangeAddress | insurance |
4,199 | 944 | insurance_944_001 | Customer | Hi. I want to cancel my automatic payments. | ['InformIntent'] | CancelAutomaticBilling | insurance |