index
int64 0
4.2k
| dialogue_id
stringlengths 1
12
| turn_id
stringlengths 16
17
| speaker_role
stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
stringclasses 3
values |
|---|---|---|---|---|---|---|---|
4,000 | 762 | insurance_762_001 | Customer | I'd like to change my password, please. | ['InformIntent'] | ResetPassword | insurance |
4,001 | 763 | insurance_763_001 | Customer | Hello Jenny, I'd like to cancel my plan. | ['InformIntent'] | CancelPlan | insurance |
4,002 | 764 | insurance_764_001 | Customer | Hi there. I just bought a condo so I need some insurance. Can you help me with that? Or do I. | ['InformIntent'] | EnrollInPlan | insurance |
4,003 | 764 | insurance_764_067 | Customer | I guess. How much is it? | ['InformIntent'] | GetQuote | insurance |
4,004 | 765 | insurance_765_001 | Customer | Hi. I was wondering I want to need to create an account. | ['InformIntent'] | CreateAccount | insurance |
4,005 | 766 | insurance_766_003 | Customer | I'm looking for new car insurance for my n- new car. | ['InformIntent'] | EnrollInPlan | insurance |
4,006 | 767 | insurance_767_001 | Customer | Hi, David, my name is Marvin Wisniewski, and I need to get my policy number. | ['InformIntent'] | GetPolicyNumber | insurance |
4,007 | 770 | insurance_770_005 | Customer | Nah well maybe not now I don't think I need my renters insurance | [] | CancelPlan | insurance |
4,008 | 772 | insurance_772_003 | Customer | Likewise I was calling because I was thinking of making changes to my plan | ['InformIntent'] | ChangePlan | insurance |
4,009 | 772 | insurance_772_023 | Customer | Yep. I actually called to cancel the plan. | [] | CancelPlan | insurance |
4,010 | 773 | insurance_773_001 | Customer | #Um hey this is Mark I wanted to get a pet quote and also can you help me change to card payment? | ['InformIntent'] | GetQuote | insurance |
4,011 | 774 | insurance_774_005 | Customer | Uh-huh, actually I already have one of the pet plans but I was thinking about upgrading, is there another tier for this plan? | ['InformIntent'] | ChangePlan | insurance |
4,012 | 774 | insurance_774_047 | Customer | Uh-huh and what's the rate for the Petcare Perfect plan? | ['InformIntent'] | GetQuote | insurance |
4,013 | 776 | insurance_776_007 | Customer | Oh great then yeah I wanna make an account then. | ['InformIntent'] | CreateAccount | insurance |
4,014 | 777 | insurance_777_001 | Customer | Mhm I can get my car insurance quote over the phone right? | ['InformIntent'] | GetQuote | insurance |
4,015 | 778 | insurance_778_001 | Customer | I need to add my sixteen year-old to my policy, unfortunately. | ['InformIntent'] | AddDependent | insurance |
4,016 | 778 | insurance_778_013 | Customer | Can I change my mailing address to a post office box? | ['InformIntent'] | ChangeAddress | insurance |
4,017 | 779 | insurance_779_001 | Customer | Oh yes hello. I am trying to reset my password on my account and I keep getting an error message. Can you help me wth this? | ['InformIntent'] | ResetPassword | insurance |
4,018 | 780 | insurance_780_003 | Customer | Eee I think I have my payment preference set to my checking account. | [] | UpdatePaymentPreference | insurance |
4,019 | 781 | insurance_781_001 | Customer | Eee yeah I'm leaving my apa-apartment next week | [] | ChangeAddress | insurance |
4,020 | 782 | insurance_782_001 | Customer | Uh-huh I want to cancel my account today. | ['InformIntent'] | CancelPlan | insurance |
4,021 | 782 | insurance_782_047 | Customer | Nah stop the charges. | [] | CancelAutomaticBilling | insurance |
4,022 | 782 | insurance_782_053 | Customer | Oh alright go ahead and charge me right now. | ['InformIntent'] | PayBill | insurance |
4,023 | 783 | insurance_783_001 | Customer | Mhm this is Eric you guys do auto quotes right? | [] | GetQuote | insurance |
4,024 | 784 | insurance_784_001 | Customer | Hello is the only way to create my account online? or | ['InformIntent'] | CreateAccount | insurance |
4,025 | 785 | insurance_785_037 | Customer | Oh yeah I want to do that instead. | [] | EnrollInPlan | insurance |
4,026 | 786 | insurance_786_001 | Customer | Hey girl I just got two cute lil pups and I wanted to get a pet insurance for them. | ['InformIntent'] | EnrollInPlan | insurance |
4,027 | 787 | insurance_787_003 | Customer | Uh-huh yep could I get a quote through the phone or | ['InformIntent'] | GetQuote | insurance |
4,028 | 787 | insurance_787_023 | Customer | Mhm sounds nice. #Er I think this is the plan I want to go with. | [] | EnrollInPlan | insurance |
4,029 | 788 | insurance_788_001 | Customer | Hey Estaban this is Elrin Andrews I wanted to call to get at quote for car insurance. | ['InformIntent'] | GetQuote | insurance |
4,030 | 789 | insurance_789_001 | Customer | Hey Monica I wanted to get a quote f-for my p-pet pet insurance. | ['InformIntent'] | GetQuote | insurance |
4,031 | 790 | insurance_790_001 | Customer | Uh Hi. I just want to pay my bill. | ['InformIntent'] | PayBill | insurance |
4,032 | 790 | insurance_790_029 | Customer | Ok cool. Yes I want to pay by card please. But can you remind me the balance please? | ['InformIntent'] | CheckAccountBalance | insurance |
4,033 | 792 | insurance_792_001 | Customer | Mhm yes this is Andrew I'm calling because I was hoping you could help me make my account. | ['InformIntent'] | CreateAccount | insurance |
4,034 | 793 | insurance_793_001 | Customer | Hiyah! #Um I recently lost my insurance card and I've been asked by my school to show proof of insurance. | ['InformIntent'] | RequestProofOfInsurance | insurance |
4,035 | 794 | insurance_794_001 | Customer | Uh-huh I'm calling to enroll in a plan today. | ['InformIntent'] | EnrollInPlan | insurance |
4,036 | 795 | insurance_795_001 | Customer | Mhm I forgot my password how do I | [] | ResetPassword | insurance |
4,037 | 797 | insurance_797_005 | Customer | It's alright it's been a week but yeah I guess I should probably cancel the pet insurance right? | ['InformIntent'] | CancelPlan | insurance |
4,038 | 797 | insurance_797_045 | Customer | Eee actually could I change my password while I'm here? | ['InformIntent'] | ResetPassword | insurance |
4,039 | 798 | insurance_798_001 | Customer | Hello this is Alvero Alveres I am calling because I keep getting these auto bills on my card. | ['InformIntent'] | ReportBillingIssue | insurance |
4,040 | 798 | insurance_798_003 | Customer | #Uh well yeah I obviously want it changed I'm tired of this stuff man. That's why I'm calling! | [] | CancelAutomaticBilling | insurance |
4,041 | 800 | insurance_800_009 | Customer | Yep let's just go ahead and do it now. | [] | CreateAccount | insurance |
4,042 | 802 | insurance_802_007 | Customer | Mhm I do car insurance with you guys you do renters insurance too right? | [] | GetQuote | insurance |
4,043 | 806 | insurance_806_001 | Customer | #Er hi there Molly, I'm calling to see if I could change my address over the phone. | ['InformIntent'] | ChangeAddress | insurance |
4,044 | 807 | insurance_807_001 | Customer | #Um hi there the other day I tried to log into my account but I couldn't remember my question. | ['InformIntent'] | ChangeSecurityQuestion | insurance |
4,045 | 808 | insurance_808_001 | Customer | Eee yeah I think I want to change my plan | ['InformIntent'] | ChangePlan | insurance |
4,046 | 810 | insurance_810_033 | Customer | Mhm I already got a quote for renters insurance I just needed to enroll. | ['InformIntent'] | EnrollInPlan | insurance |
4,047 | 811 | insurance_811_001 | Customer | #Um I wanted to get a q-quote for pet inurance. | ['InformIntent'] | GetQuote | insurance |
4,048 | 812 | insurance_812_001 | Customer | Oh hi. Yes I need to I would like to file a report of damage to my house. | ['InformIntent'] | FileClaim | insurance |
4,049 | 813 | insurance_813_001 | Customer | Mhm yeah I saw I could make my account over the phone? #Uh do you. | [] | CreateAccount | insurance |
4,050 | 815 | insurance_815_005 | Customer | #Hm could you get me a quote for that? | ['InformIntent'] | GetQuote | insurance |
4,051 | 816 | insurance_816_001 | Customer | Yep hello h-how do I check my balance I can do it over the phone right? | ['InformIntent'] | CheckAccountBalance | insurance |
4,052 | 817 | insurance_817_001 | Customer | Yep I wanted to get an auto quote it said I could do that over the phone. | ['InformIntent'] | GetQuote | insurance |
4,053 | 818 | insurance_818_001 | Customer | Uh-huh hello I'm going to be moving soon | [] | ChangeAddress | insurance |
4,054 | 819 | insurance_819_001 | Customer | Mhm I'm a n-new customer | [] | CreateAccount | insurance |
4,055 | 821 | insurance_821_001 | Customer | #Uh yeah I just got a joint bank account and I think I want to use it for payment I don't know. | ['InformIntent'] | UpdatePaymentPreference | insurance |
4,056 | 823 | insurance_823_001 | Customer | Oh Hi there. I am needing to pay my bill. | ['InformIntent'] | PayBill | insurance |
4,057 | 824 | insurance_824_001 | Customer | Yep I just made my account and now it says call to enroll? | ['InformIntent'] | EnrollInPlan | insurance |
4,058 | 824 | insurance_824_005 | Customer | Nah could I also get a quote over the phone? | ['InformIntent'] | GetQuote | insurance |
4,059 | 825 | insurance_825_003 | Customer | I called some days back concerning the vehicle insurance plan. | [] | EnrollInPlan | insurance |
4,060 | 826 | insurance_826_007 | Customer | yeah, I'm actually calling because i need a copy of My DOI, i can't for the life of me remember where i kept the last one. | ['InformIntent'] | RequestProofOfInsurance | insurance |
4,061 | 827 | insurance_827_007 | Customer | Yeah,...I'm calling in Respect to Opening an account With Your Company. | ['InformIntent'] | CreateAccount | insurance |
4,062 | 828 | insurance_828_023 | Customer | Oh good, help me add my son. | ['InformIntent'] | AddDependent | insurance |
4,063 | 829 | insurance_829_009 | Customer | O-kay so I now discovered that the transactions are sometimes over charged since i enrolled for a pet plan or so. | [] | ReportBillingIssue | insurance |
4,064 | 831 | insurance_831_003 | Customer | I'd like to file a life claim. | ['InformIntent'] | FileClaim | insurance |
4,065 | 831 | insurance_831_047 | Customer | yeah, can I get in touch with a nearby insurance agent. | ['InformIntent'] | FindAgent | insurance |
4,066 | 832 | insurance_832_005 | Customer | I would like to cancel my insurance plan. | ['InformIntent'] | CancelPlan | insurance |
4,067 | 833 | insurance_833_007 | Customer | Please I need help changing my insurance plan. | ['InformIntent'] | ChangePlan | insurance |
4,068 | 834 | insurance_834_019 | Customer | Well I was looking at my credit card statement last night. And I think I might have been double billed for my policy this past month? Can you check that for me? | ['InformIntent'] | ReportBillingIssue | insurance |
4,069 | 835 | insurance_835_003 | Customer | I'd like to file a property claim. | ['InformIntent'] | FileClaim | insurance |
4,070 | 835 | insurance_835_059 | Customer | yeah, I want to change my security question to my mother's maiden name. | ['InformIntent'] | ChangeSecurityQuestion | insurance |
4,071 | 836 | insurance_836_011 | Customer | So i think i should exempt him from my own insurance plans because i would need every penny i can save. | [] | RemoveDependent | insurance |
4,072 | 837 | insurance_837_009 | Customer | So i would love to have my address changed pending the time i move back, will that be possible? | ['InformIntent'] | ChangeAddress | insurance |
4,073 | 838 | insurance_838_005 | Customer | I can't seem to log into my account, it keeps saying incorrect password, I think I might have forgotten my password. | ['InformIntent'] | ResetPassword | insurance |
4,074 | 839 | insurance_839_001 | Customer | Good morning Susan, I'm John William. Calling to get explicit information about your company and her insurance policies and offers as Id love to have an account with you. | ['InformIntent'] | CreateAccount | insurance |
4,075 | 839 | insurance_839_005 | Customer | Absolutely great...I think I am on the right track cos Id like to get an insurance for my automobiles. | ['InformIntent'] | EnrollInPlan | insurance |
4,076 | 840 | insurance_840_005 | Customer | I want to pay for my insurance bill. | ['InformIntent'] | PayBill | insurance |
4,077 | 840 | insurance_840_037 | Customer | Yes, how do I make payment. | ['InformIntent'] | PayBill | insurance |
4,078 | 841 | insurance_841_005 | Customer | I just got a new job that will require me to travel from this vicinity, I will like to ask if it's possible to change my address pending the time I return. | ['InformIntent'] | ChangeAddress | insurance |
4,079 | 842 | insurance_842_009 | Customer | So I'd love to change my address pending when I'll move back, will that be possible? | ['InformIntent'] | ChangeAddress | insurance |
4,080 | 843 | insurance_843_013 | Customer | So initially, when I was trying to get to you guys last week, I just wanted to change my address. | ['InformIntent'] | ChangeAddress | insurance |
4,081 | 843 | insurance_843_015 | Customer | Yeah, but now I would like to cancel one of my plans too. | ['InformIntent'] | CancelPlan | insurance |
4,082 | 846 | insurance_846_003 | Customer | I got a deduction from my balance concerning a plan but I didn't initiate the payment and this deduction has actually ruined my plans. | ['InformIntent'] | ReportBillingIssue | insurance |
4,083 | 846 | insurance_846_051 | Customer | Can I find a nearby insurance agent? | ['InformIntent'] | FindAgent | insurance |
4,084 | 847 | insurance_847_005 | Customer | I'm having difficulty logging into my account, all I was getting was incorrect password, Does this mean I have forgotten my password? | ['InformIntent'] | ResetPassword | insurance |
4,085 | 848 | insurance_848_005 | Customer | Y-yeah yeah, I mean no, my day's not going great. I'm calling to report an accident. | ['InformIntent'] | ReportAutomobileAccident | insurance |
4,086 | 849 | insurance_849_007 | Customer | No problem, thank you, I will like to file a health claim. | ['InformIntent'] | FileClaim | insurance |
4,087 | 849 | insurance_849_041 | Customer | m...yeah, please how can I find an agent in my environment. | ['InformIntent'] | FindAgent | insurance |
4,088 | 850 | insurance_850_001 | Customer | Good morning Susan, I'm John William. Calling to get explicit information about your company and her insurance policies and offers as Id love to have an account with you. | ['InformIntent'] | CreateAccount | insurance |
4,089 | 850 | insurance_850_005 | Customer | Absolutely great...I think I am on the right track cos Id like to get an insurance for my automobiles. | ['InformIntent'] | EnrollInPlan | insurance |
4,090 | 851 | insurance_851_005 | Customer | I I'm a new customer and I want to enroll in an insurance plan. | ['InformIntent'] | EnrollInPlan | insurance |
4,091 | 851 | insurance_851_007 | Customer | can you help me create an account? | ['InformIntent'] | CreateAccount | insurance |
4,092 | 852 | insurance_852_005 | Customer | um...i need help removing a dependent from my insurance plan. | ['InformIntent'] | RemoveDependent | insurance |
4,093 | 853 | insurance_853_049 | Customer | Can i switch from the yearly to the monthly? | ['InformIntent'] | UpdateBillingFrequency | insurance |
4,094 | 854 | insurance_854_011 | Customer | So I want to cancel the auto insurance plan. | ['InformIntent'] | CancelPlan | insurance |
4,095 | 856 | insurance_856_001 | Customer | Hello. I need to report my change of address. | ['InformIntent'] | ChangeAddress | insurance |
4,096 | 857 | insurance_857_003 | Customer | I want to enroll in a plan. | ['InformIntent'] | EnrollInPlan | insurance |
4,097 | 857 | insurance_857_073 | Customer | yes...could you please help me make my first payment. | ['InformIntent'] | PayBill | insurance |
4,098 | 858 | insurance_858_001 | Customer | Hi I would love to change the address on my insurance plan. I guess I have to make a call to change my address? | ['InformIntent'] | ChangeAddress | insurance |
4,099 | 860 | insurance_860_011 | Customer | Yeah, that's exactly what I thought. So that costs how much? | ['InformIntent'] | GetQuote | insurance |