index
int64 0
4.2k
| dialogue_id
stringlengths 1
12
| turn_id
stringlengths 16
17
| speaker_role
stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
stringclasses 3
values |
|---|---|---|---|---|---|---|---|
3,800 | 597 | insurance_597_001 | Customer | #Um, I need to change it so that I'm not billed automatically. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,801 | 597 | insurance_597_037 | Customer | Yes, I'd also like to change the card that is used for the auto payments. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,802 | 598 | insurance_598_001 | Customer | Hi, yes, I'm calling about cancelling a home insurance plan that my husband and I have. | ['InformIntent'] | CancelPlan | insurance |
3,803 | 599 | insurance_599_011 | Customer | Yeah, that would be. That would be great, actually. | [] | CreateAccount | insurance |
3,804 | 600 | insurance_600_003 | Customer | Stacey. Hi, Stacey. I'm hoping to enroll in a life insurance plan today, if that's alright. | ['InformIntent'] | EnrollInPlan | insurance |
3,805 | 600 | insurance_600_013 | Customer | Thank you. So yeah. I Yeah. If you don't mind a quote, please. Would be great. | [] | GetQuote | insurance |
3,806 | 601 | insurance_601_001 | Customer | Hi I just had my baby and need to add him to my insurance policy. | ['InformIntent'] | AddDependent | insurance |
3,807 | 601 | insurance_601_043 | Customer | Ok. Can you send me a copy of my plan? | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,808 | 602 | insurance_602_001 | Customer | Hi, yes, I'm calling about cancelling a home insurance plan that my husband and I have. | ['InformIntent'] | CancelPlan | insurance |
3,809 | 603 | insurance_603_019 | Customer | Ok. I was scammed and I need to cancel this policy now!! | ['InformIntent'] | CancelPlan | insurance |
3,810 | 603 | insurance_603_023 | Customer | I was quoted a basic plan for two hundred dollars a year and my bank account was charged more, a lot more! | [] | ReportBillingIssue | insurance |
3,811 | 604 | insurance_604_001 | Customer | Hello Kelly. My name is Sally Green and I need to add someone to my policy. | ['InformIntent'] | AddDependent | insurance |
3,812 | 604 | insurance_604_043 | Customer | Great. We moved so let me give you the new address. | [] | ChangeAddress | insurance |
3,813 | 605 | insurance_605_001 | Customer | Hello, I need to file a claim for property damage. | ['InformIntent'] | FileClaim | insurance |
3,814 | 606 | insurance_606_001 | Customer | Hello, I need to file a life insurance claim. My grandmother passed away. | ['InformIntent'] | FileClaim | insurance |
3,815 | 607 | insurance_607_001 | Customer | #Um, I made a payment for my plan, but I just received a mail that I owe. | ['InformIntent'] | ReportBillingIssue | insurance |
3,816 | 607 | insurance_607_071 | Customer | But in the mean time, can you make a note on my account saying I previously sent a cheque, but it got lost in transit. | ['InformIntent'] | ReportBillingIssue | insurance |
3,817 | 608 | insurance_608_005 | Customer | #Um I have a policy with you. Is it possible to update my payment method? | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,818 | 608 | insurance_608_058 | Customer | #Um I guess so, can you confirm the outstanding balance on my plan please. | ['InformIntent'] | CheckAccountBalance | insurance |
3,819 | 610 | insurance_610_013 | Customer | Well, I noticed that I do not get the invoice for my monthly payment, and I was wondering why that is so. | ['InformIntent'] | ReportBillingIssue | insurance |
3,820 | 610 | insurance_610_045 | Customer | Can I update my billing frequency then? | ['InformIntent'] | UpdateBillingFrequency | insurance |
3,821 | 611 | insurance_611_003 | Customer | #Um, I just want to pay a bill. | ['InformIntent'] | PayBill | insurance |
3,822 | 611 | insurance_611_006 | Customer | I received a mail that I have an outstanding balance, can you confirm my balance first. | ['InformIntent'] | CheckAccountBalance | insurance |
3,823 | 611 | insurance_611_032 | Customer | Can you help me with the exact balance on the account. | ['InformIntent'] | CheckAccountBalance | insurance |
3,824 | 611 | insurance_611_066 | Customer | Okay so I have no outstanding balance right? | ['InformIntent'] | CheckAccountBalance | insurance |
3,825 | 612 | insurance_612_001 | Customer | Hi I need to remove my husband off my car insurance. | ['InformIntent'] | RemoveDependent | insurance |
3,826 | 613 | insurance_613_001 | Customer | Hi Holly, I would just like to cancel my insurance plan. | ['InformIntent'] | CancelPlan | insurance |
3,827 | 614 | insurance_614_003 | Customer | mmm, well I just moved to another town, and I would just like to update my address. | ['InformIntent'] | ChangeAddress | insurance |
3,828 | 615 | insurance_615_005 | Customer | I'm calling to find out if it is possible to include my husband in my insurance? | ['InformIntent'] | AddDependent | insurance |
3,829 | 616 | insurance_616_001 | Customer | Oh, hey Jim, I am looking for a new policy yeah, what do I need to do to file it? | ['InformIntent'] | EnrollInPlan | insurance |
3,830 | 616 | insurance_616_031 | Customer | Okay, yeah, I think I'd like to change to that please. | [] | ChangePlan | insurance |
3,831 | 617 | insurance_617_001 | Customer | Oh, hey Tyler, I am looking for a new policy yeah, what do I need to do to file it? | ['InformIntent'] | ChangePlan | insurance |
3,832 | 617 | insurance_617_031 | Customer | Okay, yeah, I think I'd like to change to that please. | [] | ChangePlan | insurance |
3,833 | 618 | insurance_618_003 | Customer | Yeah, unfortunately. I wanted to file an auto claim and figure out I guess what I need to do next. | ['InformIntent'] | FileClaim | insurance |
3,834 | 619 | insurance_619_005 | Customer | Sure, so my son is graduating from college, and I'm wanting to take him off my policy. | ['InformIntent'] | RemoveDependent | insurance |
3,835 | 620 | insurance_620_001 | Customer | Oh, hey Logan, I am looking for a new policy yeah, what do I need to do to file it? | ['InformIntent'] | EnrollInPlan | insurance |
3,836 | 620 | insurance_620_031 | Customer | Okay, yeah, I think I'd like to change to that please. | [] | ChangePlan | insurance |
3,837 | 620 | insurance_620_059 | Customer | Okay, how much? | ['InformIntent'] | GetQuote | insurance |
3,838 | 620 | insurance_620_063 | Customer | So I guess I'll go with the preferred policy. | [] | EnrollInPlan | insurance |
3,839 | 622 | insurance_622_031 | Customer | Okay, yeah, I think I'd like to change to that please. | [] | ChangePlan | insurance |
3,840 | 624 | insurance_624_001 | Customer | Oh, yeah, I am what do I need to do to enroll? Can you help me with that? | ['InformIntent'] | EnrollInPlan | insurance |
3,841 | 624 | insurance_624_029 | Customer | #Um sure, yeah I think that should work. | [] | CreateAccount | insurance |
3,842 | 625 | insurance_625_005 | Customer | Sure, so I'm planning on purchasing a new car, but in order to do that, I need to present proof of insurance to the dealership. | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,843 | 626 | insurance_626_001 | Customer | Oh, hey Liam, I am looking for a new policy yeah, what do I need to do to file it? | ['InformIntent'] | EnrollInPlan | insurance |
3,844 | 626 | insurance_626_029 | Customer | Mhm, is there anything a little cheaper than that? I think my wife was wanting me to reduce our coverage. | ['InformIntent'] | ChangePlan | insurance |
3,845 | 627 | insurance_627_003 | Customer | I was-I was just wondering. If it was possible. #Um, I'd like to get a homeowner's quote? | ['InformIntent'] | GetQuote | insurance |
3,846 | 628 | insurance_628_057 | Customer | Well, I think maybe we should just go ahead and do it. What do you think, Lucy? Oh she's up and gone adventuring. | [] | EnrollInPlan | insurance |
3,847 | 630 | insurance_630_001 | Customer | Hi there I need to change the payment info on my auto pay. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,848 | 631 | insurance_631_001 | Customer | Yes I recently filed for divorce and I need to remove my husband from my health insurance. | ['InformIntent'] | RemoveDependent | insurance |
3,849 | 632 | insurance_632_001 | Customer | Yes I'm trying to get a new apartment and they require proof of renter's insurance. Is there anyway I can get that sent to them. | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,850 | 633 | insurance_633_001 | Customer | Yeah. You guys are overbilling my account and I'm sick of it. You need to fix it. | ['InformIntent'] | ReportBillingIssue | insurance |
3,851 | 634 | insurance_634_001 | Customer | Hi, I was calling cuz I needed to pay my bill. I bounced my auto pay, or whatever you call that to autopay. | ['InformIntent'] | PayBill | insurance |
3,852 | 634 | insurance_634_037 | Customer | uh huh, right go on. | [] | UpdateBillingFrequency | insurance |
3,853 | 635 | insurance_635_001 | Customer | Hey there my name is Cindy Peebles and I have been a customer for years and I need to change my address and I've never had to do that before so I don't know how. | ['InformIntent'] | ChangeAddress | insurance |
3,854 | 636 | insurance_636_001 | Customer | Hello. I need to remove someone from my plan. | ['InformIntent'] | RemoveDependent | insurance |
3,855 | 637 | insurance_637_001 | Customer | Hey yes I just recently moved to a different place and need to change my address and phone number that I have with you guys. | ['InformIntent'] | ChangeAddress | insurance |
3,856 | 638 | insurance_638_003 | Customer | Perfect. Can I get a quote for that? I'm already a customer with you guys and have nothing but good experiences. | ['InformIntent'] | GetQuote | insurance |
3,857 | 639 | insurance_639_001 | Customer | Hey yes I mailed my bill about a week ago and I haven't seen it get credited to my account and I just want to check on that. | ['InformIntent'] | CheckPaymentStatus | insurance |
3,858 | 640 | insurance_640_001 | Customer | Hey I'm trying to organize my hurricane kit and I realized I don't have my policy number for you guys. Can you provide that for me? | ['InformIntent'] | GetPolicyNumber | insurance |
3,859 | 640 | insurance_640_029 | Customer | Sure. We can do that. | [] | PayBill | insurance |
3,860 | 641 | insurance_641_001 | Customer | Yes my name is John Brown, policy number one two three four five six seven eight and I need to report an accident. | ['InformIntent'] | ReportAutomobileAccident | insurance |
3,861 | 642 | insurance_642_001 | Customer | Yes I need to update some of my security information on here. I think someone got ahold of my info and is trying to pretend to be me. | ['InformIntent'] | ChangeSecurityQuestion | insurance |
3,862 | 642 | insurance_642_035 | Customer | Oh that's fine. Hey while I'm at it can we change my password online too? | ['InformIntent'] | ResetPassword | insurance |
3,863 | 643 | insurance_643_001 | Customer | Hey yes I have a renewal coming up and I usually pay only once a year but this year I can't make one large payment. I need to see if I can do it monthly. | ['InformIntent'] | UpdateBillingFrequency | insurance |
3,864 | 644 | insurance_644_001 | Customer | Hey I got several policies with you guys but I saw online that you offer pet insurance. Can you tell me how much that costs? | ['InformIntent'] | GetQuote | insurance |
3,865 | 645 | insurance_645_001 | Customer | I wanna add a dependent to my life and auto policy. | ['InformIntent'] | AddDependent | insurance |
3,866 | 646 | insurance_646_001 | Customer | Yeah my name is Ricky Johnson and I'm customer there. I haven't had access to a computer in a while and I need to see when my bill is due and make a payment. | ['InformIntent'] | PayBill | insurance |
3,867 | 647 | insurance_647_001 | Customer | Hey I was wondering if I could get a quote for car insurance. My friend uses you guys and had some good things to say. I'm trying to lower my premiums. | ['InformIntent'] | GetQuote | insurance |
3,868 | 648 | insurance_648_001 | Customer | Yes. I just recently got married and I've been with you guys for years so I'd thought I'd add my new husband as a dependent. | ['InformIntent'] | AddDependent | insurance |
3,869 | 648 | insurance_648_037 | Customer | Great. Can I go ahead and pay that now? | ['InformIntent'] | PayBill | insurance |
3,870 | 649 | insurance_649_001 | Customer | Yeah I'm at the DMV and I'm trying to register my car but they need proof of insurance so I guess I need you to send me a copy. | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,871 | 650 | insurance_650_001 | Customer | Hello I just recently moved and I need to update some information with you guys. | ['InformIntent'] | ChangeAddress | insurance |
3,872 | 651 | insurance_651_005 | Customer | I kept trying but I guess I just can't remember the password. | [] | ResetPassword | insurance |
3,873 | 653 | insurance_653_001 | Customer | Yes I want to see if I can change my payment from monthly to annually. I keep forgetting to pay it every month. | ['InformIntent'] | UpdateBillingFrequency | insurance |
3,874 | 654 | insurance_654_001 | Customer | Hi I got a notice in the mail that if I don't pay my bill you guys are going to cancel my policy so I guess I need to pay it. | ['InformIntent'] | PayBill | insurance |
3,875 | 655 | insurance_655_001 | Customer | Yes I recently got married and need to add my husband to my health insurance policy. | ['InformIntent'] | AddDependent | insurance |
3,876 | 656 | insurance_656_001 | Customer | Hi. I wanna stop my automatic payments. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,877 | 656 | insurance_656_031 | Customer | Great. I think they've been charging me twice in one month. | [] | ReportBillingIssue | insurance |
3,878 | 657 | insurance_657_005 | Customer | Oh! I need to pay my bill and ask a question about auto-pay. | ['InformIntent'] | PayBill | insurance |
3,879 | 658 | insurance_658_001 | Customer | Yeah I'm trying to register my car and they need my insurance number and I don't have it. | ['InformIntent'] | GetPolicyNumber | insurance |
3,880 | 658 | insurance_658_021 | Customer | How do I get proof of that? | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,881 | 658 | insurance_658_025 | Customer | I don't know my password. | [] | ResetPassword | insurance |
3,882 | 660 | insurance_660_001 | Customer | Yes we just adopted a new baby and I need to add her to my health plan. | ['InformIntent'] | AddDependent | insurance |
3,883 | 661 | insurance_661_001 | Customer | Yeah I need to check my account balance. | ['InformIntent'] | CheckAccountBalance | insurance |
3,884 | 661 | insurance_661_019 | Customer | Okay. Can you tell me the life insurance now? | ['InformIntent'] | CheckAccountBalance | insurance |
3,885 | 662 | insurance_662_001 | Customer | Yes, I need to file a claim. We lost my wife this week. | ['InformIntent'] | FileClaim | insurance |
3,886 | 663 | insurance_663_001 | Customer | Yes my name is Carol Brown and I've been a customer with you guys for about six years but I'm afraid someone has my information so I need to change my security question. | ['InformIntent'] | ChangeSecurityQuestion | insurance |
3,887 | 664 | insurance_664_001 | Customer | Hey I mailed my check a few days ago to pay you guys and I don't see where it has hit my account. Can you tell me if you see it on your end? | ['InformIntent'] | CheckPaymentStatus | insurance |
3,888 | 665 | insurance_665_001 | Customer | Yes. I think I've been a victim of identity theft so I need to change my security question for you guys so I can keep my stuff safe. | ['InformIntent'] | ChangeSecurityQuestion | insurance |
3,889 | 667 | insurance_667_003 | Customer | well I got my bill yesterday and why is it higher this time? | ['InformIntent'] | ReportBillingIssue | insurance |
3,890 | 667 | insurance_667_025 | Customer | No I didn't change anything. I wanna take my credit card off my account. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,891 | 667 | insurance_667_031 | Customer | Can we talk about why my bill is higher please? I well I can't pay this much. It's too high. I don't have that much money. | ['InformIntent'] | ReportBillingIssue | insurance |
3,892 | 668 | insurance_668_001 | Customer | Hi, Holly. I'm Melissa Stimson and I want to change the way I pay automatically. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,893 | 669 | insurance_669_001 | Customer | Yeah I need to go ahead and set up my plan to be cancelled. I've found a better company to cover me. | ['InformIntent'] | CancelPlan | insurance |
3,894 | 670 | insurance_670_001 | Customer | Hey! My name is Kara Turner and I have a few policies with you guys. I just recently moved and so I want to update you guys with my new address. | ['InformIntent'] | ChangeAddress | insurance |
3,895 | 671 | insurance_671_001 | Customer | Yeah I have been shopping for car insurance and had saw an ad for you guys and thought I'd see if you could beat the other rates I've got. | ['InformIntent'] | GetQuote | insurance |
3,896 | 673 | insurance_673_001 | Customer | Yes. I need to do something about lowering my premiumiss I recently lost my job and just can't afford the payments anymore. I don't want to change companies. I've been with you guys for years. | ['InformIntent'] | ChangePlan | insurance |
3,897 | 674 | insurance_674_001 | Customer | Hey I currently have life and health insurance with you guys and I recently got a quote for auto insurance that I would like to go ahead and enroll in. | ['InformIntent'] | EnrollInPlan | insurance |
3,898 | 675 | insurance_675_001 | Customer | Yes I need to check my account balance with you guys. I don't think I've paid my bill this month so I need to make sure. | ['InformIntent'] | CheckAccountBalance | insurance |
3,899 | 676 | insurance_676_001 | Customer | Hello there. I heard you guys do pet insurance and I just thought that was the neatest thing. Do you think I could get a quote on a policy? | ['InformIntent'] | GetQuote | insurance |