index
int64 0
4.2k
| dialogue_id
stringlengths 1
12
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stringlengths 16
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stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
stringclasses 3
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|---|---|---|---|---|---|---|---|
3,600 | 432 | insurance_432_001 | Customer | The services I have being receiving from your company has being encouraging and my intent is to increase or enroll for more plans with you. | ['InformIntent'] | EnrollInPlan | insurance |
3,601 | 432 | insurance_432_005 | Customer | Ok then, but first can I get my current policy number. | ['InformIntent'] | GetPolicyNumber | insurance |
3,602 | 432 | insurance_432_045 | Customer | Mhm, about that I will like to get a quote for the Life insurance first. | ['InformIntent'] | GetQuote | insurance |
3,603 | 433 | insurance_433_005 | Customer | I'd like to create account with your company. | ['InformIntent'] | CreateAccount | insurance |
3,604 | 435 | insurance_435_001 | Customer | Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it. | ['InformIntent'] | ChangeAddress | insurance |
3,605 | 436 | insurance_436_003 | Customer | I would like to cancel the automatic billing on my account. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,606 | 437 | insurance_437_003 | Customer | Fine, I want to get pet quote. | ['InformIntent'] | GetQuote | insurance |
3,607 | 438 | insurance_438_003 | Customer | I want to enroll in one of your insurance plan. | ['InformIntent'] | EnrollInPlan | insurance |
3,608 | 439 | insurance_439_001 | Customer | Hi I would like to reset my password. I tried to reset the password on your website but couldn't. | ['InformIntent'] | ResetPassword | insurance |
3,609 | 440 | insurance_440_001 | Customer | Hi, I'd like to enroll in an insurance plan. | ['InformIntent'] | EnrollInPlan | insurance |
3,610 | 440 | insurance_440_037 | Customer | Yes, how do I make payment? | ['InformIntent'] | PayBill | insurance |
3,611 | 441 | insurance_441_001 | Customer | Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out. | ['InformIntent'] | CheckPaymentStatus | insurance |
3,612 | 442 | insurance_442_003 | Customer | I will like to cancel a plan. | ['InformIntent'] | CancelPlan | insurance |
3,613 | 443 | insurance_443_005 | Customer | i just got a new car and I'm looking at having the best insurance coverage on my new whip. | ['InformIntent'] | EnrollInPlan | insurance |
3,614 | 444 | insurance_444_015 | Customer | I would love to register for life insurance and I would love to know the types of, life insurance you have. | ['InformIntent'] | EnrollInPlan | insurance |
3,615 | 445 | insurance_445_005 | Customer | Well mhm I think my bill is due. Can you check first? | [] | PayBill | insurance |
3,616 | 445 | insurance_445_033 | Customer | Then yes I do wanna pay it. | [] | PayBill | insurance |
3,617 | 446 | insurance_446_001 | Customer | Yeah. Hi. I need to get my ex off my auto insurance policy. | ['InformIntent'] | RemoveDependent | insurance |
3,618 | 447 | insurance_447_005 | Customer | I recently moved to a new city and I need to update my address. | ['InformIntent'] | ChangeAddress | insurance |
3,619 | 447 | insurance_447_007 | Customer | Exactly and I also want to add a dependent to my insurance account profile. | ['InformIntent'] | AddDependent | insurance |
3,620 | 448 | insurance_448_001 | Customer | Hi, I'd like to change to change security my account. I tried to change it on your website but couldn't. | ['InformIntent'] | ChangeSecurityQuestion | insurance |
3,621 | 449 | insurance_449_001 | Customer | Hi, I will love to change my address. | ['InformIntent'] | ChangeAddress | insurance |
3,622 | 450 | insurance_450_001 | Customer | Hi, I'd like to change plan of my account. I tried to change it on your website but couldn't. I guess I have to make a phone call to change it. | ['InformIntent'] | ChangePlan | insurance |
3,623 | 450 | insurance_450_047 | Customer | well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them. | ['InformIntent'] | GetQuote | insurance |
3,624 | 451 | insurance_451_001 | Customer | Hi, I'd like to report a billing issue. I checked my credit card transaction history and I was billed twice. | ['InformIntent'] | ReportBillingIssue | insurance |
3,625 | 452 | insurance_452_003 | Customer | I will like to change my password. | ['InformIntent'] | ResetPassword | insurance |
3,626 | 453 | insurance_453_001 | Customer | Hi, I'd like to make bill payment of my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it. | ['InformIntent'] | PayBill | insurance |
3,627 | 454 | insurance_454_003 | Customer | I will like to enrol for the life insurance policy. | ['InformIntent'] | EnrollInPlan | insurance |
3,628 | 454 | insurance_454_005 | Customer | Ok then, but first can I get my current policy number. | ['InformIntent'] | GetPolicyNumber | insurance |
3,629 | 454 | insurance_454_045 | Customer | Mhm, about that I will like to get a quote for the Life insurance first. | ['InformIntent'] | GetQuote | insurance |
3,630 | 455 | insurance_455_001 | Customer | Hi I would like to cancel automatic billing on my account. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,631 | 455 | insurance_455_035 | Customer | Yes please. I would love to add a dependent to my insurance account. | ['InformIntent'] | AddDependent | insurance |
3,632 | 456 | insurance_456_001 | Customer | Hi, I would like to get the policy number of my current plan. Actually, I thought I could get it on the website but I kept on receiving messages I couldn't understand on my mail. I guess I have to make a call to get it. | ['InformIntent'] | GetPolicyNumber | insurance |
3,633 | 457 | insurance_457_001 | Customer | Hi, my dad recently kicked me off his car insurance policy and said I needed to start paying for my own. So th- that's what I need to do now I guess. | [] | EnrollInPlan | insurance |
3,634 | 458 | insurance_458_015 | Customer | uh-huh. How do I go about it? | ['InformIntent'] | GetQuote | insurance |
3,635 | 458 | insurance_458_051 | Customer | #em, I would love to go for the Petcare preferred plan due to the number of my pets. | ['InformIntent'] | EnrollInPlan | insurance |
3,636 | 458 | insurance_458_063 | Customer | oh! Okay. Kindly deduct the insurance fee for my pets from my credit card. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,637 | 459 | insurance_459_001 | Customer | Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,638 | 460 | insurance_460_001 | Customer | I checked my credit card transaction history, and it was billed twice last week. | ['InformIntent'] | ReportBillingIssue | insurance |
3,639 | 461 | insurance_461_001 | Customer | Hello. How are you doing? I would love to change my insurance plan. | ['InformIntent'] | ChangePlan | insurance |
3,640 | 461 | insurance_461_047 | Customer | I would love to upgrade my home owner insurance plan. | ['InformIntent'] | ChangePlan | insurance |
3,641 | 462 | insurance_462_001 | Customer | Hi, I'd like to Pay Bill into my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it. | ['InformIntent'] | PayBill | insurance |
3,642 | 463 | insurance_463_005 | Customer | I wanted to ask if I could change my password on the website or if I have to make a call before changing it. | ['InformIntent'] | ResetPassword | insurance |
3,643 | 464 | insurance_464_001 | Customer | Hi, I'd like to add dependent of my account. | ['InformIntent'] | AddDependent | insurance |
3,644 | 465 | insurance_465_001 | Customer | Hey I would like to my home address. | ['InformIntent'] | ChangeAddress | insurance |
3,645 | 466 | insurance_466_005 | Customer | mister Brian Hogwart who just recently insured his pets referred me to your insurance company. | [] | GetQuote | insurance |
3,646 | 466 | insurance_466_023 | Customer | Alright. So how do I go about it? | ['InformIntent'] | EnrollInPlan | insurance |
3,647 | 467 | insurance_467_001 | Customer | Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,648 | 468 | insurance_468_005 | Customer | Well I'm calling today to change my address on my account. | ['InformIntent'] | ChangeAddress | insurance |
3,649 | 468 | insurance_468_045 | Customer | I'd love to get a quote. | ['InformIntent'] | GetQuote | insurance |
3,650 | 468 | insurance_468_071 | Customer | Oh yeah, if you can find me an agent that would be great. | ['InformIntent'] | FindAgent | insurance |
3,651 | 469 | insurance_469_001 | Customer | Hi, I'd like to remove one of dependant in my account. I tried to do so on your website but couldn't. I guess I have to make a phone call for you to help. | ['InformIntent'] | RemoveDependent | insurance |
3,652 | 470 | insurance_470_003 | Customer | I will like to create an account with your company. | ['InformIntent'] | CreateAccount | insurance |
3,653 | 471 | insurance_471_001 | Customer | Hi, I would like to enroll in an insurance plan. A friend of mine who is also your customer told me I could do it on your website but I had issues with that. I guess I have to make a call to enroll. | ['InformIntent'] | EnrollInPlan | insurance |
3,654 | 472 | insurance_472_001 | Customer | Good morning, I would love to change my address. | ['InformIntent'] | ChangeAddress | insurance |
3,655 | 473 | insurance_473_003 | Customer | I will like to get the policy number of the planed I enrolled in. I tried doing that on your website but I couldn't. | ['InformIntent'] | GetPolicyNumber | insurance |
3,656 | 474 | insurance_474_001 | Customer | Hi, I would like to create an account. | ['InformIntent'] | CreateAccount | insurance |
3,657 | 475 | insurance_475_001 | Customer | I would love to cancel one of my insurance plans with your company. | ['InformIntent'] | CancelPlan | insurance |
3,658 | 476 | insurance_476_007 | Customer | [Laughter]. You sound so confident. Well, I need to update my payment preference. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,659 | 477 | insurance_477_001 | Customer | Hi, I need to reset the password to my account. I tried changing it on your website but I couldn't. | ['InformIntent'] | ResetPassword | insurance |
3,660 | 478 | insurance_478_001 | Customer | Hi, I'd like to file health claim in my account. I tried to file health claim it on your website but couldn't. I guess I have to make a phone call to file health claim. | ['InformIntent'] | FileClaim | insurance |
3,661 | 479 | insurance_479_013 | Customer | Right, my deductible is only $five zero zero, and I paid almost $two five zero zero over three months! | [] | ReportBillingIssue | insurance |
3,662 | 479 | insurance_479_063 | Customer | Waive the legal fee. Give the man the coverage. If I come for him he'll need it. | [] | ChangePlan | insurance |
3,663 | 480 | insurance_480_023 | Customer | Alright. So how do I go about it? | ['InformIntent'] | EnrollInPlan | insurance |
3,664 | 481 | insurance_481_001 | Customer | Hi, I'd like to enroll a plan on my account. I tried to enroll after creating an account it on your website but couldn't. I guess I have to make a phone call to enroll. | ['InformIntent'] | EnrollInPlan | insurance |
3,665 | 482 | insurance_482_003 | Customer | I've been trying to log in with my details on the mobile app but my password is not going through. What can I do? | ['InformIntent'] | ResetPassword | insurance |
3,666 | 483 | insurance_483_003 | Customer | Fine, I want to get auto quote. | ['InformIntent'] | GetQuote | insurance |
3,667 | 484 | insurance_484_001 | Customer | Hi, I would like to cancel my insurance plan. I tried doing it on the website but I couldn't so I guessed I have to make a call to cancel it. | ['InformIntent'] | CancelPlan | insurance |
3,668 | 484 | insurance_484_085 | Customer | Well, I don't know if your company offers any kind of renters insurance. | ['InformIntent'] | GetQuote | insurance |
3,669 | 485 | insurance_485_001 | Customer | Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out. | ['InformIntent'] | CheckPaymentStatus | insurance |
3,670 | 486 | insurance_486_005 | Customer | I wanted to ask if I could change my password on the website or if I have to make a call before changing it. | ['InformIntent'] | ResetPassword | insurance |
3,671 | 487 | insurance_487_005 | Customer | Yes thank you, #em I want to reset my account login password. | ['InformIntent'] | ResetPassword | insurance |
3,672 | 488 | insurance_488_001 | Customer | Hello. I would love to change my insurance plan. | ['InformIntent'] | ChangePlan | insurance |
3,673 | 488 | insurance_488_081 | Customer | So how do I update my payment preference. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,674 | 489 | insurance_489_003 | Customer | I would like to cancel the automatic billing on my account. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,675 | 490 | insurance_490_001 | Customer | #Um yeah hi, I've got an insurance plan for my car with you guys, and I'm just wanting to let you know that I'm actually moving next week and thought I should let you know about updating my address. | ['InformIntent'] | ChangeAddress | insurance |
3,676 | 491 | insurance_491_021 | Customer | sounds good. I think I'd love the complete automobile plan. | [] | EnrollInPlan | insurance |
3,677 | 492 | insurance_492_001 | Customer | I would love to cancel one of my insurance plans with your company. | ['InformIntent'] | CancelPlan | insurance |
3,678 | 493 | insurance_493_005 | Customer | Yes. I want to enroll in plan. I tried doing that on the website but unfortunately I can't. | ['InformIntent'] | EnrollInPlan | insurance |
3,679 | 494 | insurance_494_001 | Customer | Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it. | ['InformIntent'] | ChangeAddress | insurance |
3,680 | 495 | insurance_495_005 | Customer | i will like to file a property claim. | ['InformIntent'] | FileClaim | insurance |
3,681 | 496 | insurance_496_005 | Customer | I would like to add a dependent in my plan. Actually I thought I could do it on the website but I couldn't. I guess I have to make a call to make it happen. | ['InformIntent'] | AddDependent | insurance |
3,682 | 497 | insurance_497_001 | Customer | Yea, I'd like to enroll a plan in my account. I tried to enroll it on your website but couldn't. I guess I have to make a phone call to enroll it. | ['InformIntent'] | EnrollInPlan | insurance |
3,683 | 498 | insurance_498_003 | Customer | I don't seem to remember my password. | ['InformIntent'] | ResetPassword | insurance |
3,684 | 498 | insurance_498_039 | Customer | Alright. Can I also change my insurance plan? | ['InformIntent'] | ChangePlan | insurance |
3,685 | 499 | insurance_499_001 | Customer | Hi, I'd like to find agent of your insurance company closer to me. | ['InformIntent'] | FindAgent | insurance |
3,686 | 499 | insurance_499_047 | Customer | well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them. | ['InformIntent'] | GetQuote | insurance |
3,687 | 500 | insurance_500_005 | Customer | #Ummm, I'll like to create an account. I tried doing it on your website but I couldn't, that's why I'm calling. | ['InformIntent'] | CreateAccount | insurance |
3,688 | 501 | insurance_501_001 | Customer | Yes I would like to add a dependent to my policy. Last year I added my son but I've had another baby since then so I was hoping to add him as well. | ['InformIntent'] | AddDependent | insurance |
3,689 | 502 | insurance_502_001 | Customer | Hi, I will love to create an insurance account with Rivertown insurance company. | ['InformIntent'] | CreateAccount | insurance |
3,690 | 503 | insurance_503_007 | Customer | Automatic Billing. | [] | CancelAutomaticBilling | insurance |
3,691 | 504 | insurance_504_001 | Customer | Hi, I'd like to file property claim of my account. I tried to file it on your website but couldn't. I guess I have to make a phone call to file it. | ['InformIntent'] | FileClaim | insurance |
3,692 | 504 | insurance_504_063 | Customer | Yes. I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me? | [] | ReportBillingIssue | insurance |
3,693 | 505 | insurance_505_007 | Customer | Okay. I will like to change a plan. | ['InformIntent'] | ChangePlan | insurance |
3,694 | 506 | insurance_506_001 | Customer | Hi. I want to cancel automatic billing on my account. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,695 | 506 | insurance_506_035 | Customer | Yes please. I would love to add a dependent to my insurance account. | ['InformIntent'] | AddDependent | insurance |
3,696 | 507 | insurance_507_003 | Customer | I relocate from my previous residence and will like to change my address to a new one. | ['InformIntent'] | ChangeAddress | insurance |
3,697 | 508 | insurance_508_001 | Customer | Hi it's a whole of stress looking for a nearby insurance agent, can you help me out? | ['InformIntent'] | FindAgent | insurance |
3,698 | 509 | insurance_509_001 | Customer | Hi, I'd like to cancel the automatic billing of my account. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,699 | 510 | insurance_510_001 | Customer | #Uh hi, Mark. I would like to get my car insured. | ['InformIntent'] | EnrollInPlan | insurance |