index
int64 0
4.2k
| dialogue_id
stringlengths 1
12
| turn_id
stringlengths 16
17
| speaker_role
stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
stringclasses 3
values |
|---|---|---|---|---|---|---|---|
3,500 | 342 | insurance_342_001 | Customer | Good morning. I will like to change my security question. | ['InformIntent'] | ChangeSecurityQuestion | insurance |
3,501 | 343 | insurance_343_007 | Customer | Okay. I will like to change a plan. | ['InformIntent'] | ChangePlan | insurance |
3,502 | 344 | insurance_344_001 | Customer | Hi, I'd like to enroll in an insurance plan. | ['InformIntent'] | EnrollInPlan | insurance |
3,503 | 345 | insurance_345_001 | Customer | Hi, I'd like to file property claim of my account. I tried to file it on your website but couldn't. I guess I have to make a phone call to file it. | ['InformIntent'] | FileClaim | insurance |
3,504 | 346 | insurance_346_001 | Customer | Hi Susan, I want to cancel my plan now! | ['InformIntent'] | CancelPlan | insurance |
3,505 | 347 | insurance_347_001 | Customer | Hey, I'd like to create an account with your insurance company. | ['InformIntent'] | CreateAccount | insurance |
3,506 | 348 | insurance_348_001 | Customer | Yeah, Hello I currently have an imminent issue with the police force. Someone bashed my car and I made it clear my insurance cover will not be able to suffice for the damage done, I will like to get a prove of insurance with your company. | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,507 | 349 | insurance_349_005 | Customer | I wanted to ask if I could change my password on the website or if I have to make a call before changing it. | ['InformIntent'] | ResetPassword | insurance |
3,508 | 350 | insurance_350_005 | Customer | I would like to add a dependent in my plan. Actually I thought I could do it on the website but I couldn't. I guess I have to make a call to make it happen. | ['InformIntent'] | AddDependent | insurance |
3,509 | 351 | insurance_351_001 | Customer | Hi I would like to reset my password. I tried to reset the password on your website but couldn't. | ['InformIntent'] | ResetPassword | insurance |
3,510 | 352 | insurance_352_001 | Customer | Hi, I will love to create an insurance account with Rivertown insurance company. | ['InformIntent'] | CreateAccount | insurance |
3,511 | 353 | insurance_353_001 | Customer | Hi I would like to cancel my insurance plan. | ['InformIntent'] | CancelPlan | insurance |
3,512 | 354 | insurance_354_005 | Customer | i just got a new car and I'm looking at having the best insurance coverage on my new whip. | ['InformIntent'] | EnrollInPlan | insurance |
3,513 | 355 | insurance_355_001 | Customer | I was sent my statement of account few days ago and I got notice of a few transactions which were deductions from your insurance firm. For the month of September which was last month I got multiple deductions for my September bill. It was deducted twice. | [] | ReportBillingIssue | insurance |
3,514 | 355 | insurance_355_003 | Customer | Yeah, I will like to rectify my billing and yes I will want to update my billing preference too. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,515 | 356 | insurance_356_001 | Customer | Hi, I'd like to report a billing issue. I checked my credit card transaction history and I was billed twice. | ['InformIntent'] | ReportBillingIssue | insurance |
3,516 | 357 | insurance_357_001 | Customer | Well I had pet insurance and let it lapse and now I want to enroll in the plan again. | ['InformIntent'] | EnrollInPlan | insurance |
3,517 | 358 | insurance_358_001 | Customer | Hi, I'd like to change to change security my account. I tried to change it on your website but couldn't. | ['InformIntent'] | ChangeSecurityQuestion | insurance |
3,518 | 359 | insurance_359_005 | Customer | My friend told me you have an insurance package for pets. | [] | GetQuote | insurance |
3,519 | 360 | insurance_360_001 | Customer | Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,520 | 360 | insurance_360_063 | Customer | I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me? | ['InformIntent'] | ReportBillingIssue | insurance |
3,521 | 361 | insurance_361_003 | Customer | I will like to create an account with your company. | ['InformIntent'] | CreateAccount | insurance |
3,522 | 362 | insurance_362_003 | Customer | I relocate from my previous residence and will like to change my address to a new one. | ['InformIntent'] | ChangeAddress | insurance |
3,523 | 363 | insurance_363_003 | Customer | I will like to get the policy number of the planed I enrolled in. I tried doing that on your website but I couldn't. | ['InformIntent'] | GetPolicyNumber | insurance |
3,524 | 364 | insurance_364_007 | Customer | I'm calling as regards my enrolment plan for Automobile insurance. | ['InformIntent'] | EnrollInPlan | insurance |
3,525 | 365 | insurance_365_001 | Customer | Hi, I'd like to Pay Bill into my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it. | ['InformIntent'] | PayBill | insurance |
3,526 | 366 | insurance_366_001 | Customer | Hi, I'd like to remove one of dependant in my account. I tried to do so on your website but couldn't. I guess I have to make a phone call for you to help. | ['InformIntent'] | RemoveDependent | insurance |
3,527 | 367 | insurance_367_001 | Customer | Hi I would like to cancel automatic billing on my account. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,528 | 367 | insurance_367_035 | Customer | Yes please. I would love to add a dependent to my insurance account. | ['InformIntent'] | AddDependent | insurance |
3,529 | 368 | insurance_368_001 | Customer | Amber my name is George and I am moving and need to change my address on my account somehow. | ['InformIntent'] | ChangeAddress | insurance |
3,530 | 368 | insurance_368_027 | Customer | Yeah, I was just thinking, can you send the policy quote to my wife's email address? | ['InformIntent'] | GetQuote | insurance |
3,531 | 369 | insurance_369_001 | Customer | Hi, I'd like to make bill payment of my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it. | ['InformIntent'] | PayBill | insurance |
3,532 | 370 | insurance_370_001 | Customer | Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it. | ['InformIntent'] | ChangeAddress | insurance |
3,533 | 371 | insurance_371_001 | Customer | Hi, I would like to create an account. | ['InformIntent'] | CreateAccount | insurance |
3,534 | 372 | insurance_372_001 | Customer | Hi, I'd like to enroll in an insurance plan. | ['InformIntent'] | EnrollInPlan | insurance |
3,535 | 373 | insurance_373_003 | Customer | Fine, I want to get auto quote. | ['InformIntent'] | GetQuote | insurance |
3,536 | 374 | insurance_374_001 | Customer | Hey I would like to my home address. | ['InformIntent'] | ChangeAddress | insurance |
3,537 | 375 | insurance_375_009 | Customer | Okay, so yeah, I'd like to change the address on my account. | ['InformIntent'] | ChangeAddress | insurance |
3,538 | 376 | insurance_376_003 | Customer | I've been trying to log in with my details on the mobile app but my password is not going through. What can I do? | ['InformIntent'] | ResetPassword | insurance |
3,539 | 378 | insurance_378_001 | Customer | Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out. | ['InformIntent'] | CheckPaymentStatus | insurance |
3,540 | 379 | insurance_379_001 | Customer | Um, Hi, I would like to get a quote on some life insurance. | ['InformIntent'] | GetQuote | insurance |
3,541 | 380 | insurance_380_001 | Customer | Hi, I need to reset the password to my account. I tried changing it on your website but I couldn't. | ['InformIntent'] | ResetPassword | insurance |
3,542 | 381 | insurance_381_001 | Customer | Hi, I'd like to file health claim in my account. I tried to file health claim it on your website but couldn't. I guess I have to make a phone call to file health claim. | ['InformIntent'] | FileClaim | insurance |
3,543 | 382 | insurance_382_001 | Customer | Good morning, I would love to change my address. | ['InformIntent'] | ChangeAddress | insurance |
3,544 | 383 | insurance_383_001 | Customer | Hi, I would like to get the policy number of my current plan. Actually, I thought I could get it on the website but I kept on receiving messages I couldn't understand on my mail. I guess I have to make a call to get it. | ['InformIntent'] | GetPolicyNumber | insurance |
3,545 | 384 | insurance_384_001 | Customer | Hi, I'd like to add dependent of my account. | ['InformIntent'] | AddDependent | insurance |
3,546 | 385 | insurance_385_003 | Customer | I don't seem to remember my password. | ['InformIntent'] | ResetPassword | insurance |
3,547 | 385 | insurance_385_039 | Customer | Alright. Can I also change my insurance plan? | ['InformIntent'] | ChangePlan | insurance |
3,548 | 385 | insurance_385_043 | Customer | that's where the problem lies. I can't seem to remember my security question. | [] | ChangeSecurityQuestion | insurance |
3,549 | 386 | insurance_386_001 | Customer | I would love to cancel one of my insurance plans with your company. | ['InformIntent'] | CancelPlan | insurance |
3,550 | 387 | insurance_387_051 | Customer | #em, I would love to go for the Petcare preferred plan due to the number of my pets. | ['InformIntent'] | EnrollInPlan | insurance |
3,551 | 388 | insurance_388_001 | Customer | Hi, I'd like to change plan of my account. I tried to change it on your website but couldn't. I guess I have to make a phone call to change it. | ['InformIntent'] | ChangePlan | insurance |
3,552 | 389 | insurance_389_001 | Customer | Hi it's a whole of stress looking for a nearby insurance agent, can you help me out? | ['InformIntent'] | FindAgent | insurance |
3,553 | 390 | insurance_390_001 | Customer | Hey yeah, I have to call and report an accident. | ['InformIntent'] | ReportAutomobileAccident | insurance |
3,554 | 391 | insurance_391_001 | Customer | Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it. | ['InformIntent'] | ChangeAddress | insurance |
3,555 | 392 | insurance_392_001 | Customer | Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,556 | 393 | insurance_393_003 | Customer | I will like to change my password. | ['InformIntent'] | ResetPassword | insurance |
3,557 | 394 | insurance_394_001 | Customer | Hi, I would like to cancel my insurance plan. I tried doing it on the website but I couldn't so I guessed I have to make a call to cancel it. | ['InformIntent'] | CancelPlan | insurance |
3,558 | 395 | insurance_395_005 | Customer | yeah so I would like to change my address on my account. | ['InformIntent'] | ChangeAddress | insurance |
3,559 | 396 | insurance_396_005 | Customer | Yes. I want to enroll in plan. I tried doing that on the website but unfortunately I can't. | ['InformIntent'] | EnrollInPlan | insurance |
3,560 | 397 | insurance_397_003 | Customer | I will like to cancel a plan. | ['InformIntent'] | CancelPlan | insurance |
3,561 | 398 | insurance_398_007 | Customer | [Laughter]. You sound so confident. Well, I need to update my payment preference. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,562 | 399 | insurance_399_005 | Customer | I wanted to ask if I could change my password on the website or if I have to make a call before changing it. | ['InformIntent'] | ResetPassword | insurance |
3,563 | 400 | insurance_400_001 | Customer | Hi, I'd like to find agent of your insurance company closer to me. | ['InformIntent'] | FindAgent | insurance |
3,564 | 400 | insurance_400_063 | Customer | I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me? | ['InformIntent'] | ReportBillingIssue | insurance |
3,565 | 401 | insurance_401_001 | Customer | Good morning, I would like to get a quote on pet insurance. | ['InformIntent'] | GetQuote | insurance |
3,566 | 401 | insurance_401_039 | Customer | Okay that sounds good I would like to get him enrolled in that program. | ['InformIntent'] | EnrollInPlan | insurance |
3,567 | 402 | insurance_402_005 | Customer | I recently moved to a new city and I need to update my address. | ['InformIntent'] | ChangeAddress | insurance |
3,568 | 402 | insurance_402_007 | Customer | Exactly and I also want to add a dependent to my insurance account profile. | ['InformIntent'] | AddDependent | insurance |
3,569 | 403 | insurance_403_001 | Customer | Hi, I would like to enroll in an insurance plan. A friend of mine who is also your customer told me I could do it on your website but I had issues with that. I guess I have to make a call to enroll. | ['InformIntent'] | EnrollInPlan | insurance |
3,570 | 404 | insurance_404_003 | Customer | Fine, I want to get pet quote. | ['InformIntent'] | GetQuote | insurance |
3,571 | 405 | insurance_405_001 | Customer | Hello. How are you doing? I would love to change my insurance plan. | ['InformIntent'] | ChangePlan | insurance |
3,572 | 406 | insurance_406_001 | Customer | I checked my credit card transaction history, and it was billed twice last week. | ['InformIntent'] | ReportBillingIssue | insurance |
3,573 | 407 | insurance_407_001 | Customer | Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out. | ['InformIntent'] | CheckPaymentStatus | insurance |
3,574 | 408 | insurance_408_001 | Customer | I would love to cancel six of my insurance plans with your company. | ['InformIntent'] | CancelPlan | insurance |
3,575 | 408 | insurance_408_039 | Customer | What are the questions? | [] | ChangeSecurityQuestion | insurance |
3,576 | 409 | insurance_409_015 | Customer | I would love to register for life insurance and I would love to know the types of, life insurance you have. | ['InformIntent'] | EnrollInPlan | insurance |
3,577 | 410 | insurance_410_001 | Customer | Hi, I'd like to cancel the automatic billing of my account. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,578 | 411 | insurance_411_001 | Customer | Hi, I'd like to enroll a plan on my account. I tried to enroll after creating an account it on your website but couldn't. I guess I have to make a phone call to enroll. | ['InformIntent'] | EnrollInPlan | insurance |
3,579 | 411 | insurance_411_041 | Customer | I would like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them. | ['InformIntent'] | GetQuote | insurance |
3,580 | 412 | insurance_412_003 | Customer | I need to reset my password. I don't know I locked myself out again and this is a pain calling in, there use to be a button I could click and reset my password. | ['InformIntent'] | ResetPassword | insurance |
3,581 | 414 | insurance_414_005 | Customer | Yes thank you, #em I want to reset my account login password. | ['InformIntent'] | ResetPassword | insurance |
3,582 | 415 | insurance_415_005 | Customer | I needed to request a proof of insurance document. | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,583 | 417 | insurance_417_001 | Customer | Hi there my name is Michael Stockton, and I have an account with you guys, and I was just trying to check how much was left on my bill, but it seems like your system is down. | ['InformIntent'] | CheckAccountBalance | insurance |
3,584 | 419 | insurance_419_019 | Customer | Yes, I wanted to cancel my automatic payments. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,585 | 419 | insurance_419_023 | Customer | Yes I wanted to cancel that and just pay off the remaining balance now. | ['InformIntent'] | PayBill | insurance |
3,586 | 420 | insurance_420_001 | Customer | Hi there I need to reset the password to my account. | ['InformIntent'] | ResetPassword | insurance |
3,587 | 421 | insurance_421_001 | Customer | Hi I was calling to get a quote on a car insurance plan. | ['InformIntent'] | GetQuote | insurance |
3,588 | 422 | insurance_422_007 | Customer | I need to I need to cancel my health insurance. | ['InformIntent'] | CancelPlan | insurance |
3,589 | 423 | insurance_423_001 | Customer | Oh hi, I need to put in a change of address please. | ['InformIntent'] | ChangeAddress | insurance |
3,590 | 424 | insurance_424_001 | Customer | Hi there, I need to reset the password for the account to my auto insurance. | ['InformIntent'] | ResetPassword | insurance |
3,591 | 424 | insurance_424_025 | Customer | Yeah I was just trying to change my billing address, but I guess I just couldn't remember my password. | ['InformIntent'] | ChangeAddress | insurance |
3,592 | 425 | insurance_425_001 | Customer | I was sent my statement of account few days ago and I got notice of a few transactions which were deductions from your insurance firm. For the month of September which was last month I got multiple deductions for my September bill. It was deducted twice. | [] | ReportBillingIssue | insurance |
3,593 | 425 | insurance_425_003 | Customer | Yeah, I will like to rectify my billing and yes I will want to update my billing preference too. | ['InformIntent'] | UpdateBillingFrequency | insurance |
3,594 | 426 | insurance_426_001 | Customer | Good morning. I will like to change my security question. | ['InformIntent'] | ChangeSecurityQuestion | insurance |
3,595 | 427 | insurance_427_001 | Customer | Yeah, Hello I currently have an imminent issue with the police force. Someone bashed my car and I made it clear my insurance cover will not be able to suffice for the damage done, I will like to get a prove of insurance with your company. | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,596 | 428 | insurance_428_001 | Customer | Hey, I'd like to create an account with your insurance company. | ['InformIntent'] | CreateAccount | insurance |
3,597 | 429 | insurance_429_005 | Customer | yeah so I would like to change my address on my account. | ['InformIntent'] | ChangeAddress | insurance |
3,598 | 430 | insurance_430_009 | Customer | Okay, so yeah, I'd like to change the address on my account. | ['InformIntent'] | ChangeAddress | insurance |
3,599 | 431 | insurance_431_007 | Customer | I'm calling as regards my enrolment plan for Automobile insurance. | ['InformIntent'] | EnrollInPlan | insurance |