index
int64 0
4.2k
| dialogue_id
stringlengths 1
12
| turn_id
stringlengths 16
17
| speaker_role
stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
stringclasses 3
values |
|---|---|---|---|---|---|---|---|
3,400 | 253 | insurance_253_065 | Customer | #mhm I want to shop a complete auto policy sir. | ['InformIntent'] | GetQuote | insurance |
3,401 | 255 | insurance_255_001 | Customer | Yes i have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance. | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,402 | 256 | insurance_256_067 | Customer | So do you think you could email me that quote if I give you my email address? | ['InformIntent'] | GetQuote | insurance |
3,403 | 257 | insurance_257_003 | Customer | I wanted to set up an account, but I couldn't figure out how to do that on your website. | ['InformIntent'] | CreateAccount | insurance |
3,404 | 258 | insurance_258_001 | Customer | yes I have an existing policy with Rivertown and I was wondering if you could help me with an upgrade from my current home preferred? | ['InformIntent'] | ChangePlan | insurance |
3,405 | 258 | insurance_258_037 | Customer | Okay, right so I've got an home preferred policy with you now and I have decided to shop the home complete insurance. | ['InformIntent'] | GetQuote | insurance |
3,406 | 259 | insurance_259_001 | Customer | yes I have an existing policy with Rivertown and I think you could help me delete the account. | ['InformIntent'] | CancelPlan | insurance |
3,407 | 260 | insurance_260_001 | Customer | #oh yes I have an existing policy with Rivertown and I was wondering if you could help me to add up to my existing policy. | ['InformIntent'] | ChangePlan | insurance |
3,408 | 261 | insurance_261_001 | Customer | yes I would like to report a double billing on my account. | ['InformIntent'] | ReportBillingIssue | insurance |
3,409 | 262 | insurance_262_073 | Customer | I would like you to reset the password from here. | ['InformIntent'] | ResetPassword | insurance |
3,410 | 263 | insurance_263_055 | Customer | Yea...since I have you online. I would allow you help me recover the password from your system. | [] | ResetPassword | insurance |
3,411 | 264 | insurance_264_001 | Customer | yes I have an existing policy with Rivertown insurance and I was wondering if you could help me on how I can add to it for better productivity. | ['InformIntent'] | ChangePlan | insurance |
3,412 | 264 | insurance_264_037 | Customer | Okay, right so I've got an automobile policy and I want to add up a life insurance. | ['InformIntent'] | EnrollInPlan | insurance |
3,413 | 264 | insurance_264_067 | Customer | So do you think you could email me that quote if I give you my email address? | ['InformIntent'] | GetQuote | insurance |
3,414 | 265 | insurance_265_001 | Customer | Hi, good morning. I want to cancel my insurance plan. | ['InformIntent'] | CancelPlan | insurance |
3,415 | 266 | insurance_266_001 | Customer | I want to cancel my insurance plan. | ['InformIntent'] | CancelPlan | insurance |
3,416 | 266 | insurance_266_003 | Customer | I would like to cancel my insurance plan. | ['InformIntent'] | CancelPlan | insurance |
3,417 | 267 | insurance_267_001 | Customer | Hi, I was wanting to change my billing from yearly to monthly, can I do that? | ['InformIntent'] | UpdateBillingFrequency | insurance |
3,418 | 268 | insurance_268_001 | Customer | This is Steve Blaney. I'm calling to cancel my auto insurance plan. | ['InformIntent'] | CancelPlan | insurance |
3,419 | 269 | insurance_269_001 | Customer | Hi, I'm not sure who I should speak to, I just called the number on your website. I need to put in a claim, that windstorm last night brought down a big tree, right on top of our house. It hit the car too, and the garage. I'm not sure where to start. | ['InformIntent'] | FileClaim | insurance |
3,420 | 270 | insurance_270_001 | Customer | Hi, good morning. I need to change my address with you guys. I just moved. | ['InformIntent'] | ChangeAddress | insurance |
3,421 | 271 | insurance_271_001 | Customer | Hi, good morning. I need to speak to someone about changing my security questions. Those things make me crazy. I'm locked out of the online portal because I can't remember one of them. | ['InformIntent'] | ChangeSecurityQuestion | insurance |
3,422 | 272 | insurance_272_003 | Customer | Great, how much is it? | ['InformIntent'] | GetQuote | insurance |
3,423 | 272 | insurance_272_037 | Customer | Yeah, that makes sense. Okay, I think I'd be okay with the Basic package. I don't have much stuff, the hundred thousand will cover it easily. | [] | EnrollInPlan | insurance |
3,424 | 273 | insurance_273_007 | Customer | Hi Jane, I'd like to cancel my policy. | ['InformIntent'] | CancelPlan | insurance |
3,425 | 275 | insurance_275_011 | Customer | Tim. Tim Cranet, c. r. a. n. e. t. Policy number one oh one seven one six three three sev- seven nine zero. Not sure ho- I I lost #eh I can't access my account. | ['InformIntent'] | ResetPassword | insurance |
3,426 | 276 | insurance_276_001 | Customer | Yeah, hey Carrie, I need to add my son to my life insurance policy. Do you do that? | ['InformIntent'] | AddDependent | insurance |
3,427 | 277 | insurance_277_003 | Customer | #Um I'm just getting in touch because I actually want to cancel my automobile insurance plan. I googled how to cancel the plan and it said to call this number, is that correct? | ['InformIntent'] | CancelPlan | insurance |
3,428 | 279 | insurance_279_010 | Customer | Well you see, I got pulled over a couple days ago and the officer ask me for proof of insurance. | [] | RequestProofOfInsurance | insurance |
3,429 | 280 | insurance_280_003 | Customer | My father recently passed, and I wanna look into his policy and what it covers. | ['InformIntent'] | FileClaim | insurance |
3,430 | 280 | insurance_280_069 | Customer | Well, I need to make sure that his automatic payments for his policy are cancelled. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,431 | 281 | insurance_281_001 | Customer | Hello. I want to report an accident. | ['InformIntent'] | ReportAutomobileAccident | insurance |
3,432 | 282 | insurance_282_003 | Customer | I'm Katherine Lebeau. I need to file a claim. | ['InformIntent'] | FileClaim | insurance |
3,433 | 284 | insurance_284_003 | Customer | Well, I wanted to get a condo quote, but this is customer services, isn't it? | ['InformIntent'] | GetQuote | insurance |
3,434 | 285 | insurance_285_001 | Customer | Hi. I need to file a health insurance claim. | ['InformIntent'] | FileClaim | insurance |
3,435 | 286 | insurance_286_001 | Customer | Good morning, Sharon. I looking to get a, quote for Renter's insurance. | ['InformIntent'] | GetQuote | insurance |
3,436 | 286 | insurance_286_055 | Customer | Yes. To set this up. I wanna be protected before I replace anything. | [] | EnrollInPlan | insurance |
3,437 | 287 | insurance_287_001 | Customer | I'd like to remove a dependent from my life insurance policies. | ['InformIntent'] | RemoveDependent | insurance |
3,438 | 287 | insurance_287_009 | Customer | I want to take someone off my life insurance. | ['InformIntent'] | RemoveDependent | insurance |
3,439 | 288 | insurance_288_001 | Customer | Hi. I need to report a claim on my property insurance. | ['InformIntent'] | FileClaim | insurance |
3,440 | 289 | insurance_289_003 | Customer | Yeah? I'm looking for quotes for my new car. | ['InformIntent'] | GetQuote | insurance |
3,441 | 289 | insurance_289_031 | Customer | Yes. So let's sign me up for the Complete Auto Plan. | ['InformIntent'] | EnrollInPlan | insurance |
3,442 | 289 | insurance_289_087 | Customer | Wait! I forgot! I wanna change the mailing address on my account! | ['InformIntent'] | ChangeAddress | insurance |
3,443 | 290 | insurance_290_003 | Customer | I have a bit of an unusual question. I I'm w-wondering whether I can insure my rabbit? | ['InformIntent'] | EnrollInPlan | insurance |
3,444 | 291 | insurance_291_001 | Customer | Yeah I gotta get some information to show proof of my policy to my work, so I guess I need to find out my account number. | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,445 | 292 | insurance_292_005 | Customer | I'm calling to get a life insurance quote. | ['InformIntent'] | GetQuote | insurance |
3,446 | 293 | insurance_293_001 | Customer | Hello. I got something in the mail from you. A bill I guess. I need to take care of it. | [] | PayBill | insurance |
3,447 | 294 | insurance_294_005 | Customer | I'm hoping to get proof of my car insurance. | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,448 | 295 | insurance_295_001 | Customer | Yeah, I'm calling about a billing error. | ['InformIntent'] | ReportBillingIssue | insurance |
3,449 | 295 | insurance_295_047 | Customer | #Uh yeah, sure. Let's do that. | [] | CancelAutomaticBilling | insurance |
3,450 | 297 | insurance_297_001 | Customer | Hi there, I'm looking to save some money, so I need to change my auto insurance plan. | ['InformIntent'] | ChangePlan | insurance |
3,451 | 298 | insurance_298_005 | Customer | Yeah well no if I could, I'd like to go ahead and sign up and transfer my insurance over to you, and then I'll need to send a cancellation to my old current company. | ['InformIntent'] | EnrollInPlan | insurance |
3,452 | 299 | insurance_299_001 | Customer | Hi! I've got an auto policy with you and I'd, I'd like to add my daughter. | ['InformIntent'] | AddDependent | insurance |
3,453 | 301 | insurance_301_005 | Customer | I would like to get a life quote. | ['InformIntent'] | GetQuote | insurance |
3,454 | 302 | insurance_302_001 | Customer | Hi, Mar- Marisol. My name's Jacob Jefferson and I- I was ju- just in an accident. | [] | ReportAutomobileAccident | insurance |
3,455 | 303 | insurance_303_019 | Customer | Yeah, yeah, thanks! And I wanted to know if I, like, for example, got the basic, could I maybe add on just the wellness checks? Are there, like, individual pieces, uh, like services that I could add? | ['InformIntent'] | ChangePlan | insurance |
3,456 | 303 | insurance_303_023 | Customer | So, like, the basic for one and the other, the #preferred for the other? | ['InformIntent'] | ChangePlan | insurance |
3,457 | 305 | insurance_305_009 | Customer | Actually, I'm also calling because our homeowner's policy with Lakeview is expiring and we wanted to transfer it establish a new policy with you. | ['InformIntent'] | EnrollInPlan | insurance |
3,458 | 306 | insurance_306_047 | Customer | OK, and what would the annual rate be, if I decided to pay it all at once? | ['InformIntent'] | GetQuote | insurance |
3,459 | 308 | insurance_308_001 | Customer | Hi, Michelle. This is Marisa Baker calling. I've got a family policy with you and my daughter ju- just had an accident. I, my policy number is two three eight four seven nine, then the letter V as in, violet, P as in pink, then six two two. | [] | ReportAutomobileAccident | insurance |
3,460 | 309 | insurance_309_061 | Customer | OK. And what is the, the amount, sorry, I don't remember what it's called, but, like, the amount that I have to pay first? | ['InformIntent'] | GetQuote | insurance |
3,461 | 310 | insurance_310_007 | Customer | Yeah! And I wanted to sign up for a- a policy. #Uh, collision and, the other one. | ['InformIntent'] | EnrollInPlan | insurance |
3,462 | 310 | insurance_310_063 | Customer | Yeah, yeah! So I haven't looked back at my stuff, my documents, but could you send me some information about your- like, the different types of policies? | ['InformIntent'] | GetQuote | insurance |
3,463 | 311 | insurance_311_001 | Customer | Hi. My name's Maria Jacobs. I'm on Walton Street. I think, uh, I might need to report a claim. | ['InformIntent'] | FileClaim | insurance |
3,464 | 312 | insurance_312_001 | Customer | My name is John and I was wanting to create an account for my new renter policy. | ['InformIntent'] | CreateAccount | insurance |
3,465 | 313 | insurance_313_001 | Customer | Hi I need to change my billing address on my policy. | ['InformIntent'] | ChangeAddress | insurance |
3,466 | 315 | insurance_315_001 | Customer | Hello Timmy this is Betty, widow of Omar. I am calling today to get my life insured. I have never done this. Omar went to see Jesus and did not come back. He kept him. | ['InformIntent'] | EnrollInPlan | insurance |
3,467 | 316 | insurance_316_003 | Customer | Why yes, this is Bud Zimmerman. I got me a new wife. | [] | AddDependent | insurance |
3,468 | 316 | insurance_316_011 | Customer | I had someone contact her on LinkedIn, and she talked up a storm there. Absolutely refused to talk about work. That was my plan. Instead she goes off and talks about life. I liked it. Had to marry her. Marian knows too much about me. It has been love sickness with me ever since. Cannot get enough of her. I need to get her on the insurances and want a life insurance policy for her alone. | ['InformIntent'] | AddDependent | insurance |
3,469 | 317 | insurance_317_001 | Customer | #Uh Timothy I had an accident. It's not good morning. | [] | FileClaim | insurance |
3,470 | 318 | insurance_318_001 | Customer | Marian Wright here, Timothy. I was trying to pay my insurance online, and it did not confirm the submit. | ['InformIntent'] | CheckPaymentStatus | insurance |
3,471 | 319 | insurance_319_001 | Customer | Timothy this is Charlsie Wiley. #Um my husband God rest his soul his perfect soil. Died in an accident of his making. I need to discuss the financial matter of life insurance. | ['InformIntent'] | FileClaim | insurance |
3,472 | 320 | insurance_320_008 | Customer | #Um James decided to find a room rather than the dorm. #Uh how do we insure that, Timothy? | ['InformIntent'] | GetQuote | insurance |
3,473 | 321 | insurance_321_001 | Customer | Hi Timothy! This is Geraldine from church. I doing some considerations. I need your help in deciding some things to add to my house. | ['InformIntent'] | GetQuote | insurance |
3,474 | 322 | insurance_322_001 | Customer | Hello Craig. This is Jim Read. Need to look at policies and make some changes. Changing the plan, I am. | ['InformIntent'] | ChangePlan | insurance |
3,475 | 322 | insurance_322_011 | Customer | Let's take a look at my hook 'em horns option homeowner insurance. | [] | ChangePlan | insurance |
3,476 | 322 | insurance_322_019 | Customer | Life insurance. Add a policy the cheapest one you have. Have young son who is an adult coming back home. Out of drug rehab again. | ['InformIntent'] | EnrollInPlan | insurance |
3,477 | 323 | insurance_323_001 | Customer | I need to reset my password. I forgot it. Can I do it online? | ['InformIntent'] | ResetPassword | insurance |
3,478 | 324 | insurance_324_005 | Customer | I got a new vintage car, Craig. Need one of those special auto quotes. | ['InformIntent'] | GetQuote | insurance |
3,479 | 325 | insurance_325_003 | Customer | That's right. John, my husband, chose a military career but he is retiring now. Getting ready to buy our first house that is not military issue. | [] | EnrollInPlan | insurance |
3,480 | 326 | insurance_326_003 | Customer | I have had an incident in my garage workshop. | [] | FileClaim | insurance |
3,481 | 327 | insurance_327_007 | Customer | I need to file a claim, Craig. Storm did some roof damage, knocked a large tree down. | ['InformIntent'] | FileClaim | insurance |
3,482 | 328 | insurance_328_001 | Customer | Craig, I'm Brent Brentzel. I want to increase the amount on my life insurance. | ['InformIntent'] | ChangePlan | insurance |
3,483 | 329 | insurance_329_021 | Customer | Oh no. No I need life insurance on Brad in prison. Got a felony and accessory to assault at a playground on the assault. He has a smart mouth, and those boys there will assault him. | ['InformIntent'] | GetQuote | insurance |
3,484 | 330 | insurance_330_063 | Customer | And how much is like basic life insurance? | ['InformIntent'] | GetQuote | insurance |
3,485 | 330 | insurance_330_075 | Customer | Oh awesome, that is cheaper than what we are playing now. Now what about renters? | ['InformIntent'] | GetQuote | insurance |
3,486 | 330 | insurance_330_083 | Customer | And how much is that a year? | ['InformIntent'] | GetQuote | insurance |
3,487 | 332 | insurance_332_007 | Customer | Well, I'm calling to possibly enroll in pet coverage. | ['InformIntent'] | EnrollInPlan | insurance |
3,488 | 333 | insurance_333_001 | Customer | Good morning Frank, I'm calling because I want an life insurance policy. | ['InformIntent'] | EnrollInPlan | insurance |
3,489 | 334 | insurance_334_013 | Customer | That's the thing. I was trying to log on and change my phone number and address. | [] | ChangeAddress | insurance |
3,490 | 335 | insurance_335_001 | Customer | Well Josh its not so good. For some reason you took out my payment four days early and for a higher amount and now my bank is overdrawn. | ['InformIntent'] | ReportBillingIssue | insurance |
3,491 | 335 | insurance_335_021 | Customer | You can cancel the automatic pay thing is what you can do. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,492 | 335 | insurance_335_041 | Customer | I decided I want to cancel the automatic payments. I just got almost a hundred dollars in overdraft fees. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,493 | 336 | insurance_336_001 | Customer | Hi, my name is Helen Marie and I'm calling because I can't get into my online accountm. | ['InformIntent'] | ResetPassword | insurance |
3,494 | 337 | insurance_337_001 | Customer | Hi, I will love to change my address. | ['InformIntent'] | ChangeAddress | insurance |
3,495 | 338 | insurance_338_005 | Customer | I'd like to create account with your company. | ['InformIntent'] | CreateAccount | insurance |
3,496 | 339 | insurance_339_001 | Customer | Hello. I would love to change my insurance plan. | ['InformIntent'] | ChangePlan | insurance |
3,497 | 339 | insurance_339_081 | Customer | So how do I update my payment preference. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,498 | 340 | insurance_340_005 | Customer | #Ummm, I'll like to create an account. I tried doing it on your website but I couldn't, that's why I'm calling. | ['InformIntent'] | CreateAccount | insurance |
3,499 | 341 | insurance_341_001 | Customer | Good morning I will like to cancel an operation. | ['InformIntent'] | CancelAutomaticBilling | insurance |