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@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok? | 2negative
| 13,760 |
@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help. | 2negative
| 13,761 |
"@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been ""reticketed"" on." | 2negative
| 13,762 |
@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried. | 2negative
| 13,763 |
@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in | 2negative
| 13,764 |
@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to | 2negative
| 13,765 |
@AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me _Ù÷_ | 2negative
| 13,766 |
@AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance. | 2negative
| 13,767 |
@AmericanAir why wont you find my luggage without blaming everyone else? | 2negative
| 13,768 |
@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure | 2negative
| 13,769 |
@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd. | 0neutral
| 13,770 |
@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you | 2negative
| 13,771 |
@AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay. | 2negative
| 13,772 |
@AmericanAir Can you respond to my DM? | 0neutral
| 13,773 |
@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic | 2negative
| 13,774 |
@AmericanAir airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego | 0neutral
| 13,775 |
@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the | 0neutral
| 13,776 |
@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace! | 2negative
| 13,777 |
@AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding pass | 0neutral
| 13,778 |
@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep? | 2negative
| 13,779 |
@AmericanAir at 5 am and have no clue if we have a place to stay or not | 2negative
| 13,780 |
@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call | 2negative
| 13,781 |
@AmericanAir extra night we have to stay in San Juan now. How can I check on that? | 2negative
| 13,782 |
@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the | 2negative
| 13,783 |
@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning. | 2negative
| 13,784 |
@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei | 0neutral
| 13,785 |
@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees | 0neutral
| 13,786 |
@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6) | 2negative
| 13,787 |
@AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload | 2negative
| 13,788 |
@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student. | 2negative
| 13,789 |
@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks | 2negative
| 13,790 |
@AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will. | 2negative
| 13,791 |
@AmericanAir me because it might not be so urgent for you but it really is for me. (5) | 2negative
| 13,792 |
@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4) | 2negative
| 13,793 |
@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay. | 2negative
| 13,794 |
@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me? | 2negative
| 13,795 |
@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3) | 2negative
| 13,796 |
@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2) | 2negative
| 13,797 |
@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1) | 2negative
| 13,798 |
@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min | 2negative
| 13,799 |
@AmericanAir Yep, was in one of my other camera memory card :D | 1positive
| 13,800 |
@AmericanAir is terrible, my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again. | 2negative
| 13,801 |
@AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful | 2negative
| 13,802 |
@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend | 2negative
| 13,803 |
@AmericanAir Hands down the worst airline to travel with. Really really fucking bad. | 2negative
| 13,804 |
@AmericanAir can you use the aa credit platinum select world mastercard for Alaska flights? Or just american? | 0neutral
| 13,805 |
@AmericanAir Why did AA973 return to JFK? Thanks :) | 0neutral
| 13,806 |
@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help. | 2negative
| 13,807 |
@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs | 2negative
| 13,808 |
@AmericanAir No it isn't - sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were. | 2negative
| 13,809 |
@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that... | 2negative
| 13,810 |
@AmericanAir still waiting on a dm response..... #sloooowresponses | 2negative
| 13,811 |
@AmericanAir @robinreda that can be a stop over before Paris. You are an embarrassment | 2negative
| 13,812 |
@AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe | 2negative
| 13,813 |
@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items | 2negative
| 13,814 |
@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence. | 2negative
| 13,815 |
@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME. Like the worst prank call EVER!! | 2negative
| 13,816 |
@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!! | 2negative
| 13,817 |
@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset | 2negative
| 13,818 |
@AmericanAir please rebook me from Seattle to Columbus Tue 2/24, locator: KARAAX, name: Mitchell M Neuer | 0neutral
| 13,819 |
@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing | 2negative
| 13,820 |
@AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel | 2negative
| 13,821 |
@AmericanAir working over time tonight? Got delayed 2 days .. In SJU .. Could be worse :) | 2negative
| 13,822 |
@AmericanAir it doesn't allow me to hold. That's the problem. | 2negative
| 13,823 |
@AmericanAir has to be the worst airline in the world #yousuck #horrible #Oscars2015 | 2negative
| 13,824 |
@AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight? | 0neutral
| 13,825 |
Can't believe you have to pay money to be treated this poorly." | 2negative
| 13,827 |
@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08 | 2negative
| 13,828 |
@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems | 2negative
| 13,829 |
@AmericanAir Please REPLY! How do you mess up my rebook TWICE??? | 2negative
| 13,830 |
@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz | 2negative
| 13,831 |
@AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon. | 0neutral
| 13,832 |
@AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down | 2negative
| 13,833 |
@AmericanAir Thanks for the champagne AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX | 1positive
| 13,834 |
@AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix! | 2negative
| 13,835 |
@AmericanAir I'm in MEX. I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help. | 2negative
| 13,836 |
@AmericanAir my momÛªs flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and itÛªs been 4. I need to go to bed! | 2negative
| 13,837 |
@AmericanAir I'm trying to reach the advantage department to add my number to a recent flight | 2negative
| 13,838 |
@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely. | 2negative
| 13,839 |
@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't believe their lies!!!! | 2negative
| 13,840 |
@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay | 2negative
| 13,841 |
@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up | 2negative
| 13,842 |
@AmericanAir 235. We made it to Seattle... | 0neutral
| 13,843 |
@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable. | 2negative
| 13,844 |
@AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We | 2negative
| 13,845 |
@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call? | 2negative
| 13,846 |
@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due. | 2negative
| 13,847 |
@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays | 2negative
| 13,848 |
@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today | 2negative
| 13,849 |
@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2 | 2negative
| 13,850 |
"@AmericanAir To think that I'm a ""Priority Member""! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately." | 2negative
| 13,851 |
@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2 | 2negative
| 13,852 |
@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!! | 2negative
| 13,853 |
@AmericanAir Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending | 2negative
| 13,854 |
@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help | 2negative
| 13,855 |
@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help??? | 2negative
| 13,856 |
@AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers | 2negative
| 13,857 |
@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum? | 2negative
| 13,858 |
@AmericanAir overall lack of attention or foresight when managing flights. | 2negative
| 13,859 |
@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out | 2negative
| 13,860 |