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@AmericanAir wow that's helpful. | 1positive
| 13,961 |
@AmericanAir at the gate when I get off the plane? | 0neutral
| 13,962 |
@AmericanAir can you take care @Cowboycerrone please. Thanks | 0neutral
| 13,963 |
?ÛÏ@AmericanAir: @nlrphoto Those are very beautiful photos!?Û? Thx! Would marketing dept be interested in buying? | 1positive
| 13,964 |
@AmericanAir no worries you're swamped I know just dmd back THANK U | 0neutral
| 13,965 |
@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass | 1positive
| 13,966 |
"@AmericanAir By ""answering as fast as they can"", you mean hanging up on every call?" | 2negative
| 13,967 |
@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid. | 2negative
| 13,968 |
@AmericanAir done. I hope you can offer something. | 0neutral
| 13,969 |
@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta | 2negative
| 13,970 |
@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE _Ù÷_#ANGRY | 2negative
| 13,971 |
@AmericanAir why don't you take care of @Cowboycerrone flight screw ups | 2negative
| 13,972 |
@AmericanAir wht n _ÙÔ_ experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.? | 2negative
| 13,973 |
@AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone. | 2negative
| 13,974 |
@AmericanAir ticks me off. | 2negative
| 13,975 |
@AmericanAir my fly is 1579 if do you have some news | 0neutral
| 13,976 |
ÛÏ@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice | 2negative
| 13,977 |
@AmericanAir today, after 6 yrs., no longer my preferred airline. | 2negative
| 13,978 |
@AmericanAir Thanks. Two hours to go inflight, then hotel. Hang in there with all the DFW travel delays AA team. | 2negative
| 13,979 |
@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful. | 2negative
| 13,980 |
@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in | 2negative
| 13,981 |
@AmericanAir Nope, I have not been rebooked. | 2negative
| 13,982 |
@AmericanAir online flight notification is down. | 0neutral
| 13,983 |
@AmericanAir - I am Platinum. I am flying USAir and they have stranded me in CLT. Not answering phones. Did not rebook me. Please help? | 2negative
| 13,984 |
@AmericanAir is AA951 to ?o Paulo taking off today? Your colleagues won't tell us any thing | 2negative
| 13,985 |
@AmericanAir flight 1388 tomorrow 5:15 am, status please, thanks | 0neutral
| 13,986 |
@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines | 2negative
| 13,987 |
@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond. | 1positive
| 13,988 |
.@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories _Ù÷Á_Ù÷__Ù÷Ð_Ù÷__Ù÷© | 2negative
| 13,989 |
@AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen | 2negative
| 13,990 |
@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling | 2negative
| 13,991 |
@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible? | 2negative
| 13,992 |
@AmericanAir any luck? | 0neutral
| 13,993 |
@AmericanAir Group Cancelled Flights close to a thousand #flights Monday http://t.co/v1RADYKEP2 | 0neutral
| 13,994 |
@AmericanAir it's been almost 3 days and it's still frozen. Thanks doll _Ù÷÷_Ù÷Ô | 2negative
| 13,995 |
@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl | 2negative
| 13,996 |
@AmericanAir found out my flight tomorrow was Cancelled Flightled & got in the queue for a callback 3.5 hours agoÛ_still nothing. Can I get rebooked?? | 2negative
| 13,997 |
@AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you | 0neutral
| 13,998 |
@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it.. | 2negative
| 13,999 |
@AmericanAir Yes, but should be able to get a push notification via the app if IÛªm logged in and on a trip. Email/text is so 2010 _Ù÷´. | 2negative
| 14,000 |
@AmericanAir @Cowboycerrone ratchet airway!. ...... | 2negative
| 14,001 |
@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA? | 2negative
| 14,002 |
@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail | 2negative
| 14,003 |
@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there? | 2negative
| 14,004 |
@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet. | 2negative
| 14,005 |
@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!! | 2negative
| 14,006 |
@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options? | 2negative
| 14,007 |
@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure? | 0neutral
| 14,008 |
@AmericanAir one staff on desk. Now been queuing for over an hr. | 2negative
| 14,009 |
@AmericanAir anything you can do? | 0neutral
| 14,010 |
@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response! | 2negative
| 14,011 |
@AmericanAir on top of that my online record was unavailable as well and then couldn't get anyone on the phone. | 2negative
| 14,012 |
@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL | 2negative
| 14,013 |
@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr | 2negative
| 14,014 |
@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time? | 2negative
| 14,015 |
@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude _Ùà¼_Ùàü?Ïö?ü? | 1positive
| 14,016 |
@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs | 1positive
| 14,017 |
@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks | 1positive
| 14,018 |
@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable | 2negative
| 14,019 |
@AmericanAir wow @AmericanAir still screw n stuff up | 2negative
| 14,020 |
@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number. | 2negative
| 14,021 |
@AmericanAir employees are racist!!!!! | 2negative
| 14,022 |
"@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, ""not yet located""?" | 2negative
| 14,023 |
"@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they ""couldn't staff the plane""" | 2negative
| 14,024 |
@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone! | 2negative
| 14,025 |
@AmericanAir not yet. I'm next in the terminal a customer service area. | 2negative
| 14,026 |
#whybeAAFF?" | 2negative
| 14,028 |
@AmericanAir I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours. | 2negative
| 14,029 |
@AmericanAir you have let me down. Seriously. #unhappycustomer | 2negative
| 14,030 |
@AmericanAir @DuaneNClark ever think about being prepared and bringing in more people? Does anyone have any business sense at AA? | 2negative
| 14,031 |
@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight? | 2negative
| 14,032 |
@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this | 2negative
| 14,033 |
@AmericanAir she doesn't have Twitter. | 0neutral
| 14,034 |
@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess. | 2negative
| 14,035 |
@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer | 2negative
| 14,036 |
@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral. | 2negative
| 14,037 |
@AmericanAir your gate agents at DFW gate B16 are pathetic tonight. Terrible communication, stories changing and apathetic | 2negative
| 14,038 |
@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized breeze! http://t.co/uOARyQ98PU | 2negative
| 14,039 |
@AmericanAir yea no worries. I'm just going home to Denver. Not your fault, weather sucks bad. | 0neutral
| 14,040 |
@AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up. | 2negative
| 14,041 |
@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD | 1positive
| 14,042 |
@AmericanAir is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!! | 2negative
| 14,043 |
@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys! | 1positive
| 14,044 |
@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW | 2negative
| 14,045 |
@AmericanAir Great - thank you. | 1positive
| 14,046 |
@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight. # fire the software programmers | 2negative
| 14,047 |
@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support? | 2negative
| 14,048 |
@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then? | 2negative
| 14,049 |
@AmericanAir @USAirways how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go! | 2negative
| 14,050 |
@AmericanAir jal and cathay pacific so no, I can't do it online. | 2negative
| 14,051 |
@AmericanAir what is the status of flight 1675 tomorrow | 0neutral
| 14,052 |
@AmericanAir 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car & drive 5 hrs. So thanks. | 2negative
| 14,053 |
@AmericanAir The pilot told us they would release bags as well as offer hotel vouchers. Neither happened. | 2negative
| 14,054 |
@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one. | 2negative
| 14,055 |
@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed! | 2negative
| 14,056 |
@AmericanAir 37 minutes?????? | 2negative
| 14,057 |
@AmericanAir having trouble getting rebooked | 2negative
| 14,058 |
"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" _Ù÷©" | 2negative
| 14,059 |
@AmericanAir AA45 ... JFK to LAS. | 2negative
| 14,060 |
@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple | 2negative
| 14,061 |