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@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho. | 1positive
| 14,162 |
Thank you for sending more details @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA | 1positive
| 14,163 |
@AmericanAir aa223 being ignored | 2negative
| 14,164 |
"@AmericanAir FYI twice now I've tried the ""we'll call you when someone is free"" thing. Both times it called, I picked up, then it hung up." | 2negative
| 14,165 |
@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today | 2negative
| 14,166 |
@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F | 2negative
| 14,167 |
@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time | 2negative
| 14,168 |
@AmericanAir what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming | 0neutral
| 14,169 |
@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed. | 2negative
| 14,170 |
@AmericanAir I didn't miss my flight. American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault. | 2negative
| 14,171 |
@AmericanAir Please help AA 2258 Monday Cancelled Flightled. Can you advise on reFlight Booking Problems / refund. Have children and need to make plans now | 0neutral
| 14,172 |
@AmericanAir DM sent. Answer me please | 0neutral
| 14,173 |
@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane _Ù÷¢_Ù÷¥_Ù÷_ #AmericanAirlines | 2negative
| 14,174 |
@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand | 2negative
| 14,175 |
@AmericanAir I've never witnessed such covert tactics from an airline. | 2negative
| 14,176 |
@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now. | 2negative
| 14,177 |
@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items | 2negative
| 14,178 |
@AmericanAir American Airlines. | 0neutral
| 14,179 |
@AmericanAir all of these issues are not based on weather or things that are out of your control. These issues are based on negligence. | 2negative
| 14,180 |
@AmericanAir the worst air experience I have ever had and I am not in the first plane yet. | 2negative
| 14,181 |
@AmericanAir I just DMed you | 0neutral
| 14,182 |
@AmericanAir why is it most first class passengers now request the sand which from coach ? | 0neutral
| 14,183 |
@AmericanAir @DAI_President Good luck at DFW this evening AA! | 1positive
| 14,184 |
@AmericanAir so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point. | 2negative
| 14,185 |
@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting | 2negative
| 14,186 |
@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx! | 1positive
| 14,187 |
@AmericanAir flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food | 2negative
| 14,188 |
@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful _Ù÷_ | 2negative
| 14,189 |
@americanair seriously, pls pls bring more people up to help us! There are still flights to ORD frm DFW and I want in http://t.co/o3CjsVSsqF | 2negative
| 14,190 |
@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service. | 2negative
| 14,191 |
@AmericanAir To add, I have to get up to go to work tomorrow am. I don't like having to wait up until 12 or Late Flightr. CS sucks. | 2negative
| 14,192 |
@AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams. | 2negative
| 14,193 |
@AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http://t.co/j0mhMkDiVl | 0neutral
| 14,194 |
@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance | 2negative
| 14,195 |
@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight. | 2negative
| 14,196 |
@AmericanAir checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying | 0neutral
| 14,197 |
@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose | 2negative
| 14,198 |
@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives? Very poor. | 2negative
| 14,199 |
@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293 | 2negative
| 14,200 |
@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks. | 2negative
| 14,201 |
@americanair Plz bring more agents up to DFW AA Cstmr srvc ctr gates A, there are only 2 agents and 100+ ppl... http://t.co/uCvEU2hurZ | 2negative
| 14,202 |
@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out | 2negative
| 14,203 |
@AmericanAir the bags arent even loaded on the plane??? #Flight293 | 2negative
| 14,204 |
@AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice | 2negative
| 14,205 |
@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks. | 2negative
| 14,206 |
@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help? | 2negative
| 14,207 |
@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can yÛªall hold AA1458 to RDU so they can connect? | 2negative
| 14,208 |
@AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help? | 0neutral
| 14,209 |
@americanair anxious to see how you all care for customers youÛªve inconvenienced #Cancelled Flightledflight | 2negative
| 14,210 |
@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy. | 2negative
| 14,211 |
"@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick ""Goodbye"" Very Sad!" | 2negative
| 14,212 |
@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help! | 2negative
| 14,213 |
@AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me? | 0neutral
| 14,214 |
@AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back. | 2negative
| 14,215 |
@AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives? | 2negative
| 14,216 |
@AmericanAir yes, for tomorrow at 9 am. But I have to work though _Ù÷Õ I'm really mad about the situation | 2negative
| 14,217 |
@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta! | 2negative
| 14,218 |
@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer... | 2negative
| 14,219 |
@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800# | 2negative
| 14,220 |
@AmericanAir flight from DFW to LIT tomorrow has been Cancelled Flightled. What do I do next? Pls advise. #HELP | 2negative
| 14,221 |
@AmericanAir how can you not be taking calls? I need to change my flight! | 2negative
| 14,222 |
@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund? | 2negative
| 14,223 |
@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome | 1positive
| 14,224 |
@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH | 2negative
| 14,225 |
@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot. Makes a person paranoid. | 2negative
| 14,226 |
"@AmericanAir ""overweight"" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is." | 2negative
| 14,227 |
@AmericanAir @jaynegelman How,about more@Blacklist too!! | 0neutral
| 14,228 |
@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF? | 2negative
| 14,229 |
@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled. | 2negative
| 14,230 |
@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting.... | 2negative
| 14,231 |
@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA | 1positive
| 14,232 |
@AmericanAir been waiting on hold for more than an hour | 2negative
| 14,233 |
@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning. | 2negative
| 14,234 |
@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses. | 1positive
| 14,235 |
@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least. | 2negative
| 14,236 |
@AmericanAir @HeyMyNameIsSEAN Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8 | 0neutral
| 14,237 |
@AmericanAir thanks for the show! _ÙÔ? | 1positive
| 14,238 |
@AmericanAir well done, you have taken the fun out of air travel @PHLAirport | 2negative
| 14,239 |
@AmericanAir no worries even though I was talking about seat assignment :) | 1positive
| 14,240 |
@AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA. | 0neutral
| 14,241 |
@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible! | 2negative
| 14,242 |
@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits | 2negative
| 14,243 |
@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w/flights! | 0neutral
| 14,244 |
@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport | 2negative
| 14,245 |
@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing! | 2negative
| 14,246 |
@AmericanAir Yo, could that be a catering truck before mine eyes? Unmoving? http://t.co/ASW6QwUf1Z | 0neutral
| 14,247 |
@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center | 2negative
| 14,248 |
@AmericanAir Great seats on this aircraft! | 1positive
| 14,249 |
Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane_Ù÷Á | 2negative
| 14,250 |
@AmericanAir Both pictures taken at the same time but which is right? #totallyconfused http://t.co/dvSLtQZKmQ | 0neutral
| 14,251 |
@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal! | 2negative
| 14,252 |
@AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere | 0neutral
| 14,253 |
@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on! | 2negative
| 14,254 |
@AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !! | 0neutral
| 14,255 |
@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles. | 2negative
| 14,256 |
@AmericanAir who's your pick for best picture? I don't want to board your airline until I know | 0neutral
| 14,257 |
@AmericanAir we have 3 more passengers with me There are two more reservation numbers | 2negative
| 14,258 |
@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs | 2negative
| 14,259 |
@AmericanAir 8:30 departure? Sure. Is there a catering strike at JFK? @FoxNews @CNBC @BloombergRadio http://t.co/HPgXYZRW8o | 0neutral
| 14,260 |
@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca easier | 0neutral
| 14,261 |