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"@AmericanAir @manuel_c ""here for you"" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or...." | 2negative
| 14,262 |
@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded. | 2negative
| 14,263 |
@AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful | 2negative
| 14,264 |
@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got | 2negative
| 14,265 |
@AmericanAir DONE!! thank you so much!! | 1positive
| 14,266 |
@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs | 2negative
| 14,267 |
@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue | 2negative
| 14,268 |
@AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this. | 2negative
| 14,269 |
@AmericanAir delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, >1 hr today. Still no bag. #AA http://t.co/QKkJdFObOS | 2negative
| 14,270 |
@AmericanAir Yeah, try harder. No catering truck in sight. Can we just leave now w/o the food won't eat anyway? | 2negative
| 14,271 |
@AmericanAir this is awful customer service. | 2negative
| 14,272 |
@AmericanAir everything's good now brothaaaaaa | 1positive
| 14,273 |
@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired | 2negative
| 14,274 |
@AmericanAir 740pm wheels up to be exact. I'm sending a DM. | 0neutral
| 14,275 |
@AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care. | 2negative
| 14,276 |
@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK | 2negative
| 14,277 |
@AmericanAir we are through. I can quit you. I am. The nonsense & lies are a colossal infringement you can no longer get away with | 2negative
| 14,278 |
@AmericanAir 719. Looks like we are about to get going, finally! | 2negative
| 14,279 |
@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots | 2negative
| 14,280 |
@AmericanAir pls tell me how to get a person on the phone asap | 2negative
| 14,281 |
@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home! | 2negative
| 14,282 |
@AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call. | 0neutral
| 14,283 |
@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please | 2negative
| 14,284 |
@AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth | 2negative
| 14,285 |
@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded | 2negative
| 14,286 |
@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat. | 2negative
| 14,287 |
@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids | 2negative
| 14,288 |
@AmericanAir 3198 to AEX. Is it still going? | 0neutral
| 14,289 |
@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning! | 2negative
| 14,290 |
@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure? | 2negative
| 14,291 |
@AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare. I was hung up on once. Can you help me rebook? | 2negative
| 14,292 |
@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me? | 2negative
| 14,293 |
@AmericanAir Close down | 2negative
| 14,294 |
@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight! | 1positive
| 14,295 |
@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with. | 1positive
| 14,296 |
@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags. | 2negative
| 14,297 |
@AmericanAir IÛªve been on the line waiting for 40 minutes again. | 2negative
| 14,298 |
@AmericanAir you know nothing about customer service and I'll make sure everyone knows it | 2negative
| 14,299 |
@AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable. | 2negative
| 14,300 |
@AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone | 2negative
| 14,301 |
@AmericanAir your 1800 kept hanging up on me and made me miss a second flight | 2negative
| 14,302 |
@AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped. | 2negative
| 14,303 |
@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us | 2negative
| 14,304 |
@AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out! | 2negative
| 14,305 |
@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :( | 2negative
| 14,306 |
@AmericanAir not enough push crews for JFK = 1.5 he delay and counting.... | 2negative
| 14,307 |
@AmericanAir I cannot believe how long flight 759 PHI is taking. I know it's US Airways but you own it. I would really like to get home. | 2negative
| 14,308 |
@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days.. | 2negative
| 14,309 |
@AmericanAir Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful! | 2negative
| 14,310 |
@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here. Thanks again for a sleepless night. | 2negative
| 14,311 |
@AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles | 2negative
| 14,312 |
@AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options? | 2negative
| 14,313 |
@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg? | 2negative
| 14,314 |
@AmericanAir I have not. There's no option for even getting a call back! | 2negative
| 14,315 |
@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool. | 2negative
| 14,316 |
@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow. | 2negative
| 14,317 |
@AmericanAir how hard is it to have catering ready to go? | 2negative
| 14,318 |
@AmericanAir Why does your iPhone app not have any sort of notifications option? | 2negative
| 14,319 |
@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day. | 2negative
| 14,320 |
@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz. | 2negative
| 14,321 |
@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting | 2negative
| 14,322 |
@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering? | 2negative
| 14,323 |
@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight | 2negative
| 14,324 |
@AmericanAir if this is how you guys work then i will never fly with you guys again. | 2negative
| 14,325 |
For Me @AmericanAir is a convenience to a trip to Cali <3" | 1positive
| 14,329 |
"@AmericanAir agents refuse to help, ""too busy"" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO" | 2negative
| 14,330 |
@AmericanAir fight got Cancelled Flighted can u help me rebook a flight? Call center is too busy to answer calls or even put me on hold #yuck | 2negative
| 14,331 |
@AmericanAir you should be contacting her for a refund - dm me and I will provide phone number | 0neutral
| 14,332 |
@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united? | 2negative
| 14,333 |
@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced. | 2negative
| 14,334 |
@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins | 2negative
| 14,335 |
@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help! | 2negative
| 14,336 |
@AmericanAir pathetic to have your gate agents lie to my face when you are at fault | 2negative
| 14,337 |
@AmericanAir trying to check in for flight. On line not working & agents too busy to take my call. | 2negative
| 14,338 |
"@AmericanAir yep, they moved me to 16A as they showed me flying ""standby""" | 0neutral
| 14,339 |
@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day | 2negative
| 14,340 |
@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel? | 2negative
| 14,341 |
@AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?. | 0neutral
| 14,342 |
@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive | 2negative
| 14,343 |
@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me. | 2negative
| 14,344 |
@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer. | 2negative
| 14,345 |
@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w | 0neutral
| 14,346 |
@AmericanAir you put a sour taste on this customer?Ûªs vacation. it was joke watching those ?ÛÏwe care thanks for choosing us?Û? videos | 2negative
| 14,347 |
@AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon? | 0neutral
| 14,348 |
@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus | 2negative
| 14,349 |
@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr. | 2negative
| 14,350 |
@AmericanAir Flight AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX | 2negative
| 14,351 |
@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say... | 2negative
| 14,352 |
"@AmericanAir here we go again #aa106 ""Plane not ready"". Are we going to find the crew run out of time again like last night #shortstaffed" | 2negative
| 14,353 |
@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded | 2negative
| 14,354 |
@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads? | 0neutral
| 14,355 |
"@AmericanAir why does your customer service line say ""we are experiencing high call volume"" and then spontaneously hangup on the person?" | 2negative
| 14,356 |
@AmericanAir well its been over 4 hours now and still no one has picked up try paying overtime and bring in more people | 2negative
| 14,357 |
@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday? | 0neutral
| 14,358 |
@americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ??_??_ | 1positive
| 14,359 |
@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :( | 2negative
| 14,360 |
@AmericanAir Here you go https://t.co/oM1vIEg74a | 0neutral
| 14,361 |
@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please? | 0neutral
| 14,362 |
@AmericanAir ok, thanks you! Have a great night AA team! | 1positive
| 14,363 |
@AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks. | 0neutral
| 14,364 |