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@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do? | 2negative
| 14,062 |
@AmericanAir Need to go frm TPA to MCI tmrw & my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs | 2negative
| 14,063 |
@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing. | 2negative
| 14,064 |
@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay | 2negative
| 14,065 |
@AmericanAir You can't even get someone on the phone. Great story for the media. | 2negative
| 14,066 |
"?ÛÏ@AmericanAir: ""Jason, you'll end up missing your connection. Please see our DFW agents for assistance.?Û? Nope! Hasn't taken off yet, still!" | 2negative
| 14,067 |
@AmericanAir finally made it to chicago - 13 hours Late Flight. Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye. | 2negative
| 14,068 |
@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents. | 2negative
| 14,069 |
@AmericanAir guys 5350 in dfw stuck at the gate for half an hour. Do we pull the slide or what? | 2negative
| 14,070 |
@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave | 2negative
| 14,071 |
@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business | 2negative
| 14,072 |
@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious. | 2negative
| 14,073 |
@americanair I finally got someone on the phone so no worries! | 2negative
| 14,074 |
@AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time! | 2negative
| 14,075 |
@AmericanAir ok. Pilots are looking for agents - they jumped out / FLT 5350 #DFW / this is crazy | 2negative
| 14,076 |
@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel | 2negative
| 14,077 |
@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is | 2negative
| 14,078 |
@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class... | 2negative
| 14,079 |
@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days | 2negative
| 14,080 |
@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service | 2negative
| 14,081 |
@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow? | 2negative
| 14,082 |
@AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry.. | 2negative
| 14,083 |
@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby. | 2negative
| 14,084 |
@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr | 2negative
| 14,085 |
@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever | 2negative
| 14,086 |
"@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying ""what's the hury, the plane is not leaving" | 2negative
| 14,087 |
@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight? | 2negative
| 14,088 |
@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault | 2negative
| 14,089 |
@AmericanAir Your logo looks like 3D glasses. | 0neutral
| 14,090 |
@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff | 2negative
| 14,091 |
@AmericanAir and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 #DFW | 2negative
| 14,092 |
@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences. | 2negative
| 14,093 |
@AmericanAir @Expedia are killing me. Over 3 hours to get NO human to help me. | 2negative
| 14,094 |
@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people. | 2negative
| 14,095 |
@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding. | 2negative
| 14,096 |
@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43 | 1positive
| 14,097 |
@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT! Flight Booking Problems me for Tues no good weather caused me 2 leave early | 2negative
| 14,098 |
@AmericanAir on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable? | 2negative
| 14,099 |
@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS | 2negative
| 14,100 |
@AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent. Plane full of people missing connections. | 2negative
| 14,101 |
@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven | 2negative
| 14,102 |
@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already? | 2negative
| 14,103 |
@AmericanAir thank you for the update! | 1positive
| 14,104 |
@AmericanAir pathetic service | 2negative
| 14,105 |
@AmericanAir Dallas/Fort Worth flight number 5320 | 0neutral
| 14,106 |
@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!! | 2negative
| 14,107 |
@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great.... | 0neutral
| 14,108 |
@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed | 2negative
| 14,109 |
@AmericanAir ya but u weren't sitting on the plane. | 2negative
| 14,110 |
@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted | 2negative
| 14,111 |
@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad | 2negative
| 14,112 |
@AmericanAir yes. He's in the next flight | 0neutral
| 14,113 |
@AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though | 2negative
| 14,114 |
@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please | 2negative
| 14,115 |
@AmericanAir not in any way that I am happy with or find acceptable. If I could speak to a human maybe that would happen | 2negative
| 14,116 |
@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help. | 2negative
| 14,117 |
@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks! | 0neutral
| 14,118 |
@AmericanAir Still looking as we speak. | 0neutral
| 14,119 |
@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?! | 2negative
| 14,120 |
@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min??? | 2negative
| 14,121 |
@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer | 2negative
| 14,122 |
@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks | 2negative
| 14,123 |
@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service) | 1positive
| 14,124 |
@AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation | 1positive
| 14,125 |
@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!! | 2negative
| 14,126 |
@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed | 1positive
| 14,127 |
@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!! | 2negative
| 14,128 |
"@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of ""weather"" and lied to us and said other airlines Cancelled Flightled" | 2negative
| 14,129 |
@AmericanAir know that I could use that for a flight into Canada. By they time they figured it out, it was too Late Flight to check our bags | 0neutral
| 14,130 |
@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice. | 2negative
| 14,131 |
@AmericanAir its Adolfo Garcia | 0neutral
| 14,132 |
@AmericanAir My friend needs some help on her flt (she's not on Twiiter), can I DM you her info? | 0neutral
| 14,133 |
@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do? | 2negative
| 14,134 |
@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere. | 1positive
| 14,135 |
"@AmericanAir ""We'll drop off your luggage 24 hours after your flight"" is ridiculous." | 2negative
| 14,136 |
@AmericanAir thanks. Bummer. Poor planning on my part. I assume the card in Passbook won't work either? | 0neutral
| 14,137 |
@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning! | 2negative
| 14,138 |
@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds. | 1positive
| 14,139 |
@AmericanAir A true #AmericanView ...The National Mall http://t.co/N7ExdbcRHg | 0neutral
| 14,140 |
@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental weather disruptions? lol, very funny | 2negative
| 14,141 |
@AmericanAir gotta be worse than @delta w/ on time departures. I rushed back to terminal C for 8:25 flight but they haven't strtd boarding. | 2negative
| 14,142 |
@AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport | 0neutral
| 14,143 |
@AmericanAir And gold status too. | 0neutral
| 14,144 |
@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do? | 2negative
| 14,145 |
@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to. | 2negative
| 14,146 |
@AmericanAir won't answer the reservation line! Nice service. We may be stuck... | 2negative
| 14,147 |
@AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems | 2negative
| 14,148 |
@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks | 2negative
| 14,149 |
@AmericanAir I'm on #1058 tmrw from CUN DFW. Final dest'n is ORD. Seeing freezing rain in DFW all morning. Should I change my connection? | 0neutral
| 14,150 |
@AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg | 2negative
| 14,151 |
@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines | 2negative
| 14,152 |
@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet | 2negative
| 14,153 |
@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid | 2negative
| 14,154 |
@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe. | 1positive
| 14,155 |
@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers.... | 2negative
| 14,156 |
@AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans. | 2negative
| 14,157 |
@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone | 2negative
| 14,158 |
@AmericanAir you set a schedule try and keep it !!! #AAALWAYSLate Flight | 0neutral
| 14,159 |
@AmericanAir @derekc21 , to my surprise BA doesn't have me registered in the system , I was getting hopeful :(, Lets step it up , Okay ? | 2negative
| 14,160 |
@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help? | 2negative
| 14,161 |