text
stringlengths 2
229
| label
class label 3
classes | idx
int32 0
14.8k
|
|---|---|---|
@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers | 2negative
| 14,568 |
@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night. | 2negative
| 14,569 |
@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day! please help | 2negative
| 14,570 |
@AmericanAir I have an issue that requires a bit more than a tweet to explain, do yÛªall have an email? | 0neutral
| 14,571 |
@AmericanAir pls help. This is seriously beyond ridiculous. | 2negative
| 14,572 |
@AmericanAir please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help | 2negative
| 14,573 |
@AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning! | 2negative
| 14,574 |
@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window. | 2negative
| 14,575 |
Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj" | 2negative
| 14,577 |
@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed.. | 2negative
| 14,578 |
@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!! | 2negative
| 14,579 |
@AmericanAir flight to dca I need to change asap help can't get through | 2negative
| 14,580 |
@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight? | 2negative
| 14,581 |
@AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control | 2negative
| 14,582 |
@AmericanAir flight 1041 is the first flight. | 0neutral
| 14,583 |
@AmericanAir Always love opening the upgrade email. | 1positive
| 14,584 |
@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago | 2negative
| 14,585 |
@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours | 2negative
| 14,586 |
@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work! | 2negative
| 14,587 |
@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted | 2negative
| 14,588 |
@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though. | 2negative
| 14,589 |
@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help? | 2negative
| 14,590 |
@AmericanAir we're still stucked in the airport. #AADelay #AA919 | 2negative
| 14,591 |
@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew | 1positive
| 14,592 |
@AmericanAir redirect my flight without telling me, service is abysmal. | 2negative
| 14,593 |
@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously! | 2negative
| 14,594 |
@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening. | 2negative
| 14,595 |
@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly | 2negative
| 14,596 |
@AmericanAir just downloaded the app for iPhone. Notice drink coupon but nothing is displayed? Getting ready to fly... | 0neutral
| 14,597 |
@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day! | 2negative
| 14,598 |
@AmericanAir - yep , they've been good. Now can you make that 1535 flight to mci wait just a tick...._Ù÷Ä | 1positive
| 14,599 |
@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people. | 2negative
| 14,600 |
@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available | 2negative
| 14,601 |
@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home! | 2negative
| 14,602 |
@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all. | 2negative
| 14,603 |
@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now? | 2negative
| 14,604 |
@AmericanAir fcuk you. Shit service. You got no fans. | 2negative
| 14,605 |
@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now? | 2negative
| 14,606 |
@AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights? | 0neutral
| 14,607 |
@AmericanAir so how do we get me a person? | 0neutral
| 14,608 |
@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!! | 2negative
| 14,609 |
@AmericanAir where do I look for cabin crew vacancies? | 0neutral
| 14,610 |
@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here... | 2negative
| 14,611 |
@AmericanAir hi how are you | 0neutral
| 14,612 |
@AmericanAir cannot talk to any agents keep getting hung up on crazy | 2negative
| 14,613 |
@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville. | 2negative
| 14,614 |
@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do? | 2negative
| 14,615 |
@AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated. | 2negative
| 14,616 |
@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there? | 2negative
| 14,617 |
@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it... | 0neutral
| 14,618 |
@AmericanAir @AmericanAir how do you expect to do that? | 2negative
| 14,619 |
@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help? | 2negative
| 14,620 |
@AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP | 2negative
| 14,621 |
@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you | 2negative
| 14,622 |
@AmericanAir Hi guys checking in US/AA 639 JFK PHX and renewed Admirals Club today. | 0neutral
| 14,623 |
@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow | 0neutral
| 14,624 |
@AmericanAir tried that and can't get through. | 2negative
| 14,625 |
@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?! | 2negative
| 14,626 |
"@AmericanAir you think I haven't tried that multiple times?? The ""status"" of my bag is that it should've been here YESTERDAY. So disgusted." | 2negative
| 14,627 |
@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain | 2negative
| 14,628 |
@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating. | 2negative
| 14,629 |
@AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason. | 2negative
| 14,630 |
@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today | 2negative
| 14,631 |
@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD | 2negative
| 14,632 |
@AmericanAir 2 hours to be answered on a call? | 0neutral
| 14,633 |
@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that? | 2negative
| 14,634 |
@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation | 2negative
| 14,635 |
@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew? | 2negative
| 14,636 |
Fantastic support by the Twitter team. I appreciate it. Thanks again." | 1positive
| 14,638 |
@AmericanAir hung up on now many times trying to cal 8004337300 crazy | 0neutral
| 14,639 |
@AmericanAir that's quite an impressive list of fees! | 2negative
| 14,640 |
@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes | 2negative
| 14,641 |
@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah | 2negative
| 14,642 |
?ÛÏ@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.?Û? Good luck with that! | 2negative
| 14,643 |
@AmericanAir flight was Cancelled Flightled can you guys help? | 2negative
| 14,644 |
"@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because ""no weather advisory.""Really!" | 2negative
| 14,645 |
@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR | 2negative
| 14,646 |
@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin. | 2negative
| 14,647 |
@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ?Ïö?ü??Ïö?ü??Ïö?ü??Ïö?ü??Ïö?ü??Ïö?ü??Ïö?ü? | 1positive
| 14,648 |
@AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com | 2negative
| 14,649 |
@AmericanAir when is next lax JFK flight today | 0neutral
| 14,650 |
@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital. | 1positive
| 14,651 |
@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super. | 2negative
| 14,652 |
@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers. | 2negative
| 14,653 |
@AmericanAir after all, the plane didnÛªt land in identical or worse) conditions at GRK according to METARs. | 2negative
| 14,654 |
@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank | 2negative
| 14,655 |
@AmericanAir first the pilot, then the catering... | 2negative
| 14,656 |
.@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams. | 2negative
| 14,657 |
@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us. | 2negative
| 14,658 |
@AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice | 2negative
| 14,659 |
@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines | 1positive
| 14,660 |
@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do? | 2negative
| 14,661 |
@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg | 2negative
| 14,662 |
@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight! | 2negative
| 14,663 |
@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight. | 2negative
| 14,664 |
@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu. | 2negative
| 14,665 |
@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail | 2negative
| 14,666 |
@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck! | 2negative
| 14,667 |
@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport? | 2negative
| 14,668 |
@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow. | 2negative
| 14,669 |