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@AmericanAir @cheerUPDATES So you're saying the call center is understaffed? | 2negative
| 14,670 |
@AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA | 0neutral
| 14,671 |
@AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted? | 0neutral
| 14,672 |
@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less? | 2negative
| 14,673 |
@AmericanAir many have missed connections already b/c of delayed flight which will finally board soon | 2negative
| 14,674 |
@AmericanAir On flt 1627 from DFW to FAT on 2/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone. | 0neutral
| 14,675 |
@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!! | 2negative
| 14,676 |
@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am | 2negative
| 14,677 |
@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight. | 2negative
| 14,678 |
@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times. | 2negative
| 14,679 |
@AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind. | 2negative
| 14,680 |
@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe. Thanks for the help! | 1positive
| 14,681 |
@AmericanAir. You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops. | 2negative
| 14,682 |
@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold. Not feeling confident that I will ever get through... | 2negative
| 14,683 |
"@AmericanAir bought a ticket on @SouthwestAir. After two days, your ""team"" couldn't share the data needed to get me to my next meeting." | 2negative
| 14,684 |
@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ?Ïö?ü??ÏÎ?ü? | 2negative
| 14,685 |
@AmericanAir cut it. Put me on a flt tomorrow. | 2negative
| 14,686 |
@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations | 2negative
| 14,687 |
@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut | 2negative
| 14,688 |
@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim. | 2negative
| 14,689 |
@AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport | 2negative
| 14,690 |
@AmericanAir how does one book a ticket online and put it on hold? Does that require that I pay for the ticket? | 0neutral
| 14,691 |
@AmericanAir can you help me with a reservation? cant get through on the phone | 2negative
| 14,692 |
@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn | 2negative
| 14,693 |
@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA. | 2negative
| 14,694 |
@AmericanAir more of the insane treatment by your customers | 2negative
| 14,695 |
@americanair Help! I need to speak to a live agent before I lose my online reservation being held. | 2negative
| 14,696 |
@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever. | 2negative
| 14,697 |
@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies | 2negative
| 14,698 |
@AmericanAir Mad love http://t.co/4ojrSDWPkK NYC- | 1positive
| 14,699 |
"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on ""travel size"" toiletries" | 1positive
| 14,700 |
@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because... | 2negative
| 14,701 |
@AmericanAir missing a full days of work thanks guys | 2negative
| 14,702 |
@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear. | 2negative
| 14,703 |
.@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us. | 2negative
| 14,704 |
@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!! | 2negative
| 14,705 |
@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service | 2negative
| 14,706 |
@AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow. | 2negative
| 14,707 |
@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though. | 2negative
| 14,708 |
@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks. | 2negative
| 14,709 |
@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour... | 2negative
| 14,710 |
@AmericanAir You guys did an amazing job today! Know itÛªs hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me! | 1positive
| 14,711 |
.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues! | 2negative
| 14,712 |
@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket! | 2negative
| 14,713 |
@AmericanAir You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops. | 2negative
| 14,714 |
@AmericanAir yes and I would like a refund. | 0neutral
| 14,715 |
@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen? | 0neutral
| 14,716 |
Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots! | 1positive
| 14,717 |
@AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW | 1positive
| 14,718 |
@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything? | 2negative
| 14,719 |
@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that itÛªs the ILS at CLL at fault, not the weather. | 2negative
| 14,720 |
@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues? | 2negative
| 14,721 |
@AmericanAir please help us get home tomorrow!!!!! | 0neutral
| 14,722 |
@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal. | 2negative
| 14,723 |
@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work. | 2negative
| 14,724 |
@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow | 2negative
| 14,725 |
@AmericanAir Thank you.....you do the same!! | 1positive
| 14,726 |
@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget... | 2negative
| 14,727 |
@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced. | 2negative
| 14,728 |
@AmericanAir hey there me again from yesterday im still on hold | 2negative
| 14,729 |
@AmericanAir weather is unavoidable. Understaffing is controllable | 2negative
| 14,730 |
@AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF? | 2negative
| 14,731 |
@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight? | 2negative
| 14,732 |
@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun | 2negative
| 14,733 |
@AmericanAir I know. After an hour I got a live person. It messes up our arrival and car plans at two airports and is costing us more. | 2negative
| 14,734 |
@AmericanAir I can't get ahold of aadvantage reservations. I need to ticket a reservation that Cancelled Flights soon. can you help? | 0neutral
| 14,735 |
"@AmericanAir i was also told by agents my issues ""aren't their prob"" K fine. I get it. But have some compassion 4 others dealing w/this!!!" | 2negative
| 14,736 |
@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful. | 2negative
| 14,737 |
@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had | 2negative
| 14,738 |
@AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!! | 0neutral
| 14,739 |
@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin | 2negative
| 14,740 |
@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again. | 2negative
| 14,741 |
@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome. | 2negative
| 14,742 |
@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else. | 2negative
| 14,743 |
@AmericanAir I DMed you my AA & phone #s & you can't have someone call me? What was the point of your response? You didn't resolve anything! | 2negative
| 14,744 |
@AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare | 2negative
| 14,745 |
@AmericanAir But Eagle is always Late Flight | 2negative
| 14,746 |
@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this! | 2negative
| 14,747 |
@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great | 2negative
| 14,748 |
@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation | 2negative
| 14,749 |
@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help. | 2negative
| 14,750 |
@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty. #epicfail #poorplanning | 2negative
| 14,751 |
@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr | 2negative
| 14,752 |
@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary. | 2negative
| 14,753 |
@AmericanAir any earlier flights SAP->Mia & Mia -> New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102. | 0neutral
| 14,754 |
@AmericanAir no hold times, just disconnections. There is no excuse for that | 2negative
| 14,755 |
.@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same. | 2negative
| 14,756 |
@AmericanAir IÛªll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks. | 2negative
| 14,757 |
@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st? | 0neutral
| 14,758 |
@AmericanAir I've been trying for 4 hours to get hold of someone. | 2negative
| 14,759 |
@AmericanAir thank you for quick responses. #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there | 1positive
| 14,760 |
@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes? | 2negative
| 14,761 |
@AmericanAir beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26 | 2negative
| 14,762 |
@AmericanAir ahhhh your silence is golden now. This tops it all. Anyone get fired? | 2negative
| 14,763 |
@AmericanAir Hey AA - can you help with an itinerary for a plat custy? Stuck in PVR and phones aren't working | 2negative
| 14,764 |
@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow? | 2negative
| 14,765 |
@AmericanAir we've been on hold for hours. | 2negative
| 14,766 |
@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end? | 2negative
| 14,767 |
@AmericanAir can you guys help me please? | 0neutral
| 14,768 |
@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth. | 2negative
| 14,769 |