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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help you today hello i well on the phone if no was there i'm on the phone now | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes well you're through to [pii] how can i help you're through to [pii] how can i help you're through to [pii] how can i help hello | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and dream good afternoon you're through to [pii] talking to [pii] how can i help you hello hello sorry i can't hear anything is anyone there i'll have to end the call | 4Not Classified
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[sys] good afternoon diner how can i help good afternoon [pii] how can i help good afternoon [pii] how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team [usr] hello [sys] we'll be with you in just a moment | 4Not Classified
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[sys] thank you for calling dino rod partners gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi there you're through to [pii] at diana how can i help you [usr] 01 [sys] hello [usr] hello hello | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press [pii] or if you have an existing home care policy it's three we record calls for quality and training purposes good morning and thank you for waiting you're through to [pii] at british gas home care how can i help you today [usr] i'm i'm believing we have an appointment today with [pii] coming round but i've i've rang a number that's been left on the sheet but it's the wrong number or certainly can't read it correctly it's [pii] what i believe is [pii] it could be a [pii] a [pii] but i'm not sure we had a guy came around earlier in the month and i believe he booked some diner rod to come round and do some pipework on the 28th [sys] okey [usr] i'm just [sys] dokey [usr] trying to trying to confirm what time they'll be here if they come in [sys] right [usr] there [sys] no worries at all can i take your home care number please [usr] god i haven't got it wrong on the street no [sys] no problem what's the postcode [usr] [pii] [sys] [pii] [usr] [pii] [sys] and what's your house number [usr] [pii] [sys] please thank you ok just loading that up just now ok and what's your name please [usr] it's [pii] [sys] that's great thank you ok and what's the first line of that address again sorry [usr] it's [pii] [pii] [sys] that's great thank you i'm just gonna have a quick look for you just now that was scheduled in for today [usr] well apparently i didn't get no confirmation i'm trying to think the 28th stuck in my mind [sys] that's fine that's how it works job there as well it's booked in for today et is about 11 o'clock i can't guarantee it's going to be 11 though estimated time of arrival for [pii] who is the engineer is about 11 o'clock this morning [usr] that's fine [sys] you [usr] that's [sys] will be [usr] fine [sys] notified though when they're on the way for you i've got your phone number here that you're calling from let me just check to see if that's the one that's on the account that's on the job i've got [pii] i've got a different number a mobile number on the appointment there [usr] probably my wife's mobile number hm [sys] that's right i've got [pii] [usr] that's the wife's number [sys] that's fine it's definitely booked on this body the reason you're not you you can't see anything online or anything that there as well it's a return job and it's a weight works job which is an upgrade job if you had it booked out under your plumbing and greens if it was something that was covered there as well that would show but because as i say it's a return job and then it's a way it works job as well because of the type of job it is for the pipework you won't be able to see that online but you will get notified when the engineer is on the way out to you as i say it is definitely all booked in and scheduled there as well for you for today [usr] it was just i started to find the confirmation from british cash yesterday because when i remember said they'd send me something but there was nothing and i think what they didn't start [sys] of [usr] to think [sys] course [usr] what [sys] you just [usr] time [sys] need to [usr] is [sys] make [usr] he [sys] sure [usr] what [sys] as well [usr] is this guy coming this morning because we're not up yet well i am [sys] you don't need up yet anyway [usr] no i'm not [sys] can [usr] sure [sys] i get your breakfast and stuff i think the time is going to call me but as i said you will be notified when he's on his way [usr] ok lovely thanks for your help [sys] no worries see just while i've got you as well can i ask do you guys have any cover at all for kitchen appliances breaking down fridge freezer washing machine anything that [usr] no we used to however it got too expensive to be honest and we've just got new stuff it's quite new [sys] you've [usr] kitchen [sys] got your stuff the reason i was asking as well is because we've got an offer on just now it's a sale of a sale that we're doing because you're an existing customer you can cover four appliances for the price that essentially saving 25% now that discount you can take advantage of from now all the way up until june to renewal and then from june 24th to june 25 there as well you can take advantage of that discount with being a current customer [usr] you can send me some some quotes and i'll have a look at it [sys] i can get you a quote just now if you if you're ok just to hold a couple of minutes for me [usr] but but i'm not gonna take it over the phone i just wanted to do that [sys] that's fine if you want to pop online then you can have a wee look there and you can see a quote online if you wanted to see [usr] is that and [pii] [sys] as i say i'll give you the what's that sorry sorry what was that [usr] is that on dna ross [sys] no british gas [usr] british [sys] it's kitchen [usr] gas [sys] appliance cover [usr] all right have a look at that [sys] if you've got on the british gas website you can get a wee quote there as well as i say i think the offer's running until sometime in january honestly i can't remember the date but it will tell you online [usr] that's lovely [sys] but if you wanted to pop on there you can have a full look at what it covers and everything there as well for you all right [usr] that's great i'll at that [sys] no problem at all is there anything else i can help you with today [usr] no that's great thanks for your help i really appreciate [sys] no [usr] it [sys] problem at all take care [usr] and p [sys] thank you bye now | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help you today hello hello can you hear me | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 12 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] good morning [pii] | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximate 10 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately one hour two minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 41 minutes thanks for protecting your home with british gas | 4Not Classified
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[sys] thanks for partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon talk to how can i help you hello hello hello sorry sir i can't hear anything and they're going to end the call now ok | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately six minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year hello [usr] hello [sys] hello there can i ask are you driving at the moment [usr] yes i am [sys] are you able to pull over please [usr] not currently where i am i'm on the motorway [sys] unfortunately i'm gonna have to terminate the call i'm sorry we can't take calls from people that are driving i'm sorry [usr] i can't arrange a call back because every time i try and call then i get called back into work again [sys] unfortunately i can't if you can give us a call back when you when later when when you pulled over that'll be smashing thanks very much [usr] ok all right thank you bye | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 39 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately eight minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino pounds british gas speaking how can i help hello hello can you hear me hello not sure whether you may have muted the call hello ok i'm going to end the call because i can't hear you if you want to give us a call back thank you | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 10 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes the current wait time is approximately 40 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 11 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hiver new boiler offers search british gas offers online or ask us today | 4Not Classified
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[sys] thanks for calling dino [pii] partners with british gas | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded | 4Not Classified
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[sys] good afternoon you're through to [pii] how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately 18 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes our offices are now closed if you suspect a gas escape please call the gas emergency service on [pii] nine power cuts should be reported to your electricity distributor by dialing [pii] from your phone for other emergency numbers please visit our website www | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details [usr] you [sys] alternatively please hold and your call will be transferred to a customer service advisor [usr] alright [sys] we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available [usr] and across [sys] across [usr] the [sys] the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com [usr] hello hello [sys] good evening thank you for calling diner road you're speaking to [pii] how can i help [usr] hello [pii] i've think i've got a engineer coming to unblock a drain today spoke to somebody earlier i just wanted to check that was happening and it's now dark [sys] not to worry just confirm your postcode please [usr] [pii] [sys] it's [pii] [usr] [pii] [sys] not to worry and the first line of the address [usr] [pii] [sys] not to worry let's have a look at that and just confirm your name for me [usr] [pii] and [sys] alright ok i'm just loading that all up now it won't be a moment for yourself [usr] don't worry i got to send a text asking me if i would recommend british gas we don't have gas i've thought that's very strange then i realized [sys] right [usr] it must have been [sys] ok [usr] must have been because of your partnership with them [sys] right ok looking on my system what it does look and that is just to confirm that is for a blocked that's for a blocked sewage [usr] drain [sys] drain [usr] that's right [sys] right ok not to worry looking on my system it does that it is still booked in it does look we are due to have somebody out to the property and now of course the engineer will be in contact when they are on the way now if it is dark i won't worry too much they have all the equipment and [usr] ok [sys] they will have lights as well to be able to see what they are doing to get that sorted [usr] ok great all right i just thought i'd check my wife will ask when she appears [sys] no sorry [usr] wanna be on [sys] no worries [usr] on board [sys] at all that's great well thank you very [usr] thanks [sys] much [usr] a lot have a good christmas [sys] perfect thank you you too [usr] thanks [sys] thank you [usr] bye [sys] bye | 4Not Classified
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[sys] good morning [pii] speaking | 4Not Classified
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[usr] hello [sys] good afternoon [pii] [usr] hello [sys] how can i help hello | 4Not Classified
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[sys] thank you for calling [pii] our office is currently closed for general inquiries or to book a non-emergency service please press one to leave a voicemail a team member will return your call during office hours for emergency situations only please press two to book an out of hours engineer please note that this option is strictly for emergency situations hello [usr] hello [sys] hello [usr] hello is there anyone available to clear a blocked drain [sys] not this evening no he's fully booked this evening and he's been on the road from half seven this [usr] all [sys] morning [usr] right ok [sys] it would be tomorrow [usr] when will it be [sys] it it would be tomorrow sometime i couldn't give you a time as it goes longer than in good more already [usr] right ok that's great thanks very much anyway thank you [sys] ok [usr] bye [sys] bye bye | 4Not Classified
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning fridge [pii] i speaking to [pii] how can i help [usr] hi there do you cover the [pii] area [sys] we do indeed [usr] ok i've got a couple of toilets at my house just wondering [sys] ok [usr] how much what that will what the hey you might [sys] no [usr] be able to [sys] problem [usr] help [sys] no problem right well you said house it's residential i'm assuming you don't have a contract for british gas for plumbing and drains anything nothing that then [usr] no i don't [sys] and you said have you got a couple of blocked toilets have you got a usable toilets at the minute [usr] i [sys] or [usr] do [sys] not [usr] i do i have [sys] still got [usr] a | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next of | 4Not Classified
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[sys] good morning [pii] o [pii] speaking | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team do you need any help with a drainage p press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately three minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately six minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year hello [usr] hello [sys] hello there can i ask are you driving at the moment [usr] yes i am [sys] are you able to pull over please [usr] not currently where i am i'm on the motorway [sys] unfortunately i'm gonna have to terminate the call i'm sorry we can't take calls from people that are driving i'm sorry [usr] i can't arrange a call back because every time i try and call then i get called back into work again [sys] unfortunately i can't if you can give us a call back when you when later when when you pulled over that'll be smashing thanks very much [usr] ok all right thank you bye | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes hi british gas tonight can we help please [usr] no [sys] hello [usr] he [sys] how can i help you [usr] it's [pii] from kit technology ok [sys] why [usr] do you have any requirements on sales for developer [sys] you're speaking to me madam [usr] do you have any requirement on sales developer [sys] do you have any what sorry [usr] sorry [sys] can you speak to me i can't hear you [usr] do you have any requirements on sales force developer [sys] do we have any what was that [usr] ok | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of experts | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing health care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 16 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or sister filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a consulate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help you today hello i well on the phone if no was there i'm on the phone now | 4Not Classified
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[usr] absolutely [sys] thanks for calling dino plumbing | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes the current wait time is approximately 17 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] ok [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today | 4Not Classified
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[sys] good morning [pii] | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help you're speaking to how can i help hello ok i'm just sending them a call now | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately four minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes current wait time is approximately six minutes [usr] fucking hell [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for the latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good evening [pii] office speaking how can i help you hello good evening hello good evening you're through to [pii] this is [pii] speaking hello | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas [usr] ok [sys] we record calls for quality and training purposes [usr] i think and they're not bad how are you [sys] my name is may i take your name please [usr] it's it's [pii] [sys] how can i help [usr] my nose is blocked | 4Not Classified
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[usr] ok [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino gas speaking how can i help [usr] er [sys] sorry i can't hear you very well say that again [usr] it's not exactly a black drin that i've got but i'm [sys] it's [usr] just [sys] not ok [usr] no i'm just [sys] sorry have you got me on a a speaker | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking [pii] how can i help hello ok just send us the call now | 4Not Classified
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[sys] [pii] plumbing how can i help then [pii] plumbing how can i help [pii] plumbing how can i help dino plumbing how can i help | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help we record calls for quality and training purposes the current work time is approximately three minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 12 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately one hour 11 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately three minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call | 4Not Classified
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[sys] good evening [usr] hello can i speak to [pii] please [sys] to [pii] i'm sorry this is in [pii] [usr] i'm sorry i've got the wrong number [sys] ok thanks then bye bye now | 4Not Classified
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[usr] about [sys] thank you for calling dino rod partnered british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino part of it gas [pii] speaking how can i help [usr] we've got an issue with our toilets we care home and you've now to previously i believe we're hoping [sys] ok [usr] for somebody to come and do a visit [sys] do you have an account [usr] i don't know sure [sys] ok what's the postcode [usr] delta november 8 5 lima delta [sys] sorry ok i mean sorry you broke up a bit then [usr] right november 8 [sys] no i'm still [usr] i've [sys] not getting it not getting the first part what you're saying sorry [usr] it it it is a bit better can you hear me now [sys] i can hear you it's just it's dropping every [usr] ok [sys] other word [usr] right delta november 8 l for lima delta [sys] ok i've got delta november 8 [usr] if [sys] no i'm not getting that what you're saying then [usr] five [sys] five [usr] lima delta [sys] i'm just having a look now it just looks a normal chargeable account how it works then is we would take the details from you we pass it over to the local office and then get them to call you back with availability and price hello [usr] hello yes please [sys] ok are you on a hands free by any chance i was just wondering [usr] no [sys] if that might be the issue no [usr] it's just it's because it's a care home it's quite big the signal's not very good for the mobiles [sys] ok is that ok for us to do that do you get what i explained then [usr] that's that's fine yes [sys] ok and what's the first line of the address [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] sorry [usr] [pii] [sys] i'm just getting straight [usr] i'll try and call back on another number thank you | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we thank you for calling british gas home services you are speaking to i'm one of the solvers in this department how may i help | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately six minutes [usr] do [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any we record calls for quality and training purposes the current wait time is approximately three minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino rod partners with [usr] all [sys] british gas [usr] right thank you [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately five minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] hi hi [sys] hi [usr] hello hi [sys] i can't [usr] hello [sys] hear you i couldn't hear you there [usr] i get up hi can you hear me better [sys] your [usr] hello [sys] voice is a distance very far distance voice i can hear | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need it | 4Not Classified
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[usr] ok [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino gas speaking how can i help [usr] er [sys] sorry i can't hear you very well say that again [usr] it's not exactly a black drin that i've got but i'm [sys] it's [usr] just [sys] not ok [usr] no i'm just [sys] sorry have you got me on a a speaker | 4Not Classified
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[sys] thanks for calling dino plumbing | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm we record calls for quality and training purposes the current wait time is approximately six minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here with | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be asked | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes i know with one of the u k's leading plug and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] at diner how can i help | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're through to talking to how can i help you hello hello sorry i can't not hear anything i'm gonna end the call | 4Not Classified
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[usr] worst case scenario [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes i speaking to | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy we record calls for quality and training purposes the current wait time is approximately 17 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here | 4Not Classified
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[sys] thank you for all in dire plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time good afternoon plumbing how can i help you hello hello hello hello | 4Not Classified
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[sys] thank you for all in dire plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time good afternoon plumbing how can i help you hello hello hello hello | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded | 4Not Classified
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[sys] plumbing speaking how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training [usr] that [sys] purposes [usr] would be that [sys] thanks [usr] it's a very [sys] for protecting [usr] nice [sys] your home with british gas our nationwide team of expert engineers are always [usr] no [sys] on hand to help and we're here whenever you need us [usr] but i know his name six days put the diner they they're going to the diner good don't know if i'm getting [sys] did [usr] trust [sys] you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly [usr] no [sys] the [usr] cos [sys] same [usr] it's due [sys] appointments [usr] and shit [sys] as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or [usr] and [sys] ask us today [usr] right ok [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future [usr] my [sys] and helping [usr] god [sys] customers create greener more [usr] where [sys] energy [usr] are you [sys] efficient homes [usr] of age [sys] want to save a few £100 a year on your energy bills ask [usr] out [sys] us how a high thermostat could help [usr] ohh [sys] if you have home care cover for your boiler and we can't repair it we'll [usr] right [sys] replace [usr] then [sys] it for free if it's under seven years old whether we installed it or not [usr] bye fire [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can [usr] ok [sys] rely on us tomorrow too | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help nice speaking to how can i help hello hello | 4Not Classified
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[sys] how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 13 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] i how can i help [usr] who is it [sys] just no plumbing [usr] huh [sys] dino playing | 4Not Classified
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[sys] thank you for calling plumbing northeast our office opening times are monday to friday 8 a.m. to 6 p.m. and saturdays and sundays 9 a.m. to 5 p.m. if you need assistance outside of these hours please redial our national call center on [pii] that's [pii] thank you thank you goodbye | 10Unanswered
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