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[sys] thank you for calling dino | 10Unanswered
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[sys] hi you've reached plumbing i'm sorry that our lines are busy at the | 10Unanswered
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[sys] good afternoon plumbing [usr] hello mate all right how much do you charge to unblock kitchen sink which is causing for the sink to be blocked [sys] we we wouldn't we're dino plumbing not dino road i can give you a different number [usr] how much do you charge to replace the kitchen tap [sys] er we charge a labor cost of 100 and £8 [usr] is that including va t [sys] that's including va t but obviously that's just labor only [usr] what's the what's the number for the dr please [sys] have you got a pen zero triple three 24 double two 178 [usr] right [sys] thank you | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com [usr] online while i'm on the phone to them sorry sorry well shall i book them i can get them today | 10Unanswered
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[usr] it's british [sys] thank [usr] gas [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and feigning purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year | 10Unanswered
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[sys] hello welcome to british gas services limited please enter your account number using your telephone key | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] have we got a home care policy [sys] i am sorry i didnt | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternative | 10Unanswered
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[usr] the booking i make [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require [usr] we can't [sys] our plumbing [usr] say [sys] services [usr] the merge [sys] press two or if you have an existing home care policy [usr] l [sys] it's three [usr] three [sys] we record calls for quality and training purposes the current wait time is approximately 16 minutes [usr] yes | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] g [sys] we record calls for quality and training purposes the current wait time is approximately 17 minutes | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details | 10Unanswered
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello [usr] hi there i have a sink a kitchen sink that's been blocked [sys] -huh [usr] and i'm looking to get it unblocked but i just wanted to find out what your rates are [sys] what's your post code please [usr] it's [pii] three [pii] [sys] ok you have reached the wrong office let me give you the correct office number [usr] ok thank you [sys] well [usr] ok [sys] the number you have to call is [pii] [usr] [pii] hello ohh are [sys] hello [usr] you from [sys] the number is [usr] no [sys] go [usr] you [sys] on [usr] you said it was [pii] and then it went quiet [sys] ok sorry [pii] [usr] ok [sys] [pii] | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor | 10Unanswered
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[sys] thank [usr] for [sys] you [usr] you [sys] for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year | 10Unanswered
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[usr] hello hello yes i can ok pull the door | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred | 10Unanswered
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales | 10Unanswered
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing service did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drainin repairs or tankers please press one if you have a plumbing issue please press two if you're calling regarding a british gas call out please press one if you would to make a one off on demand booking please press two i don't know | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] hello welcome to british gas services limited [usr] it was good [sys] please enter your account number using your telephone keypad | 10Unanswered
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes [usr] thank you for calling [sys] press one for an up on parts [usr] ok [sys] press two for an update on your appointment press three to discuss an ongoing complaint [usr] what [sys] and [usr] am [sys] press [usr] i now [sys] four [usr] in [sys] for sal [usr] sales upskilling hello [sys] thank you for calling [usr] bye [sys] plumbing please note all our calls are recorded this call is being recorded if you do not wish [usr] one [sys] to be [usr] is [sys] recorded [usr] coming through the [sys] please [usr] food [sys] disconnect at this time [usr] and drink w is recommending some more stuff or something that but everyone that comes through already for you mind i tried that also but because they said i was already paying for all of that ok i i if you want all the many positive in this i ok a lunch hello can you hear me [sys] i can hear you can you hear me [usr] yes can i give you a reference number if that's ok [sys] can i get the postcode please [usr] ok the post code would be [pii] november uniform at [pii] [sys] is that [pii] november 2 [pii] november uniform [usr] yes tango november 2 3 3 november uniform [sys] you didn't cover that area hello [usr] hi [sys] unfortunately we don't cover area i can provide you with a separate number that you can contact you [usr] yes just give me a moment go ahead [sys] bear with me one second let me just find that for you in yes that will be [pii] [pii] [usr] [pii] [sys] no aa [pii] [usr] [pii] [sys] [pii] wow [usr] ok it's [pii] [sys] that's correct [usr] and the sump is full [sys] sorry [usr] this number is [pii] [sys] that will be planning for your area [usr] ok [sys] ok thank [usr] thank [sys] you very much [usr] you [sys] for [usr] much [sys] calling madam [usr] ma'am [sys] no problem at all thank you have a nice day | 10Unanswered
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[sys] thank you for calling down a road our office is currently closed for general inquiries or to book a non-emergency service please press one to leave a voicemail a team member will return your call during office hours for emergency situations only please press two | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit | 10Unanswered
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[sys] hello and welcome to british gas calls are recorded for training and monitoring purposes please choose from one of the following three options if you have a question about heating or home care press one to discuss your gas and electricity account press two or if you wish to become a new british gas customer press three please choose from one of the following three options if you have a question about heating or home care press one to discuss your gas and electricity account press two or if you wish to become a new british gas customer press three for repairs servicing or appointments press one to close an account press two to discuss your renewal quote press three if you've received an invoice press four or for anything else | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino.com for details | 10Unanswered
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[usr] not yet but [sys] thank you for calling dino rod partners [usr] is [sys] with [usr] this [sys] british gas please listen to the options carefully we can get you to [usr] you [sys] the [usr] got [sys] right team [usr] two cook a you [sys] if you need any help [usr] i was [sys] with a drainage [usr] on my [sys] problem press one [usr] but blood [sys] if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino rod partners [usr] is it worth [sys] with british [usr] you learning it [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor | 10Unanswered
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[sys] thank you for calling dino rod partners with british [usr] he's [sys] gas [usr] got the british british [sys] please [usr] gas [sys] listen to the options carefully we can tutor the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] and she paid that amount i hello hello hello hello | 10Unanswered
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[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance book thank you for calling [pii] in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv [usr] awesome [sys] of a drain please | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] what | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did you | 10Unanswered
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[usr] the pitch pipe [sys] thank [usr] sleeved [sys] you for calling dino rod partners [usr] all [sys] with british [usr] that sleeve [sys] gas [usr] right [sys] please listen to the options [usr] i'll [sys] carefully [usr] ask you that again in a minute [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book drainage services online in a few easy clicks visit w dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello hello hello | 10Unanswered
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] you going [sys] please hold [usr] 55 | 10Unanswered
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[usr] ok [sys] welcome to dina rod drain services please press option one if you have a blocked drain or would to discuss an engineer's visit option two for quotations option three for cctv inspections and repairs option four for our accounts department or option five for anything else thank you your call is being transferred please hold [usr] ok well we saw it last night didn't we we were looking at a picture it's crazy and you're if you think that | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen [usr] ain't [sys] to the [usr] gonna [sys] options [usr] be cheap [sys] carefully [usr] because they work with [sys] we [usr] british [sys] can get [usr] gas [sys] you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or [usr] great [sys] if you have an existing home care policy [usr] that that [sys] it's three [usr] where's it going | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately seven minutes | 10Unanswered
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[sys] welcome to dino midland please note all calls are recorded for quality and training purposes in order to help us | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas | 10Unanswered
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[sys] thank you for calling dino [pii] partners with british gas we record calls for quality and training purposes the current wait time is approximately 35 minutes | 10Unanswered
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[usr] fine [sys] thank you for calling dino [pii] partners with british gas please listen to the | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you acquire our plumbing services [usr] i [sys] press two or if you have an existing home care | 10Unanswered
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[sys] thank you for calling dino plumbing we're sorry your local office has now closed and will reopen at 8 a.m. please continue to hold to be transferred to our british gas out of hours team sorry that number is no longer available but you can manage your account online at british gas dot co dot uk or download our british gas app alternatively please redial [pii] that number again is [pii] | 10Unanswered
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[sys] thank you for calling dino plumbing northeast please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you [usr] penalty that that be me i tell you but the dogs kept looking at it going over got it | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas [usr] take it [sys] please [usr] go [sys] listen [usr] over to [sys] to the options carefully [usr] detail [sys] we can get you to the right [usr] thank [sys] team [usr] you [sys] if you need any help with a drainage problem press one if you require our plumbing services [usr] catholic [sys] press two [usr] church and [sys] or [usr] this [sys] if [usr] church [sys] you have an existing home care policy [usr] sorry [sys] it's three [usr] by 2 to 5 [sys] i'm sorry we [usr] in [pii] [sys] record calls for quality and training purposes [usr] yours | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello | 10Unanswered
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[sys] thank you for calling [pii] covering gloucestershire herefordshire | 10Unanswered
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[usr] i'm not [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can [usr] what [sys] get [usr] do you [sys] you to the [usr] you're [sys] right team [usr] not happy you're happy with [sys] if [usr] this [sys] you need any help with a drainage problem [usr] what you on [sys] press [usr] about [sys] one if you require our plumbing services press two | 10Unanswered
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[sys] thank you for calling dino rod partners with british [usr] pr [sys] gas [usr] a group are trying to [sys] please [usr] contact [sys] listen [usr] you [sys] to the options [usr] to speak [sys] carefully [usr] to one of our [sys] we can get you [usr] please [sys] to the right [usr] press [sys] team [usr] one [sys] if [usr] otherwise [sys] you need any help [usr] please [sys] with a drainage [usr] call [sys] problem [usr] us back [sys] press [usr] on [sys] one [usr] [pii] [sys] if you require our plumbing services press two or if you have an existing home [usr] pr [sys] care policy [usr] a group [sys] it's [usr] are [sys] three [usr] trying to contact you to speak to one of our advisors please press one otherwise [sys] i'm [usr] please [sys] sorry [usr] call us back [sys] i didn't get [usr] on [sys] anything [usr] [pii] [sys] if you need any help with [usr] [pii] [sys] a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling diner road our office is currently closed for general inquiries or to book a non-emergency service please press one to leave a voicemail a team member will return your call during office hours for emergency situations only please press two to book an out-of-hours engineer please note that this option is strictly for emergency situations | 10Unanswered
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[usr] you just be to you of the i can not done that's only fucking hello [sys] this is the vodafone voicemail [usr] voice [sys] for o double [pii] please leave a message after [usr] can i [sys] the [usr] think [sys] tone when you finish recording please hang up or press the hash key for more options [usr] hi my name is mister [pii] i've got a problem here my burst pipe and gas has told me to ring you make it we're on the priority list we're both disabled our number is [pii] alternatively [pii] and the other day ares is the other day hello the television on | 10Unanswered
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[sys] thank you for calling dino our office is currently closed if your call is urgent please dial zero | 10Unanswered
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[usr] ok [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] bye [sys] we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon welcome to diner you're speaking to [pii] how may i help [usr] hi can you give me a quote on someone coming out and i'm blocking a drain outside the house [sys] what what's happening because the prices differ depending on which day we come out [usr] i think it's it's pretty bad [sys] what's happening inside the house then [usr] nothing inside the house yet no nothing [sys] no [usr] inside the house yet [sys] the [usr] no men say though no no not yet [sys] what's happening with the drain outside the house at the moment then [usr] it's backed right up there's nothing going away he's saying [sys] but then is it overflowing or [usr] is it overflowing it's just a bit they're being outside in the driveway it's full but it's it's not overflown yet just depends what do [sys] emergencies for delay would be blocked toilets only we can [usr] right [sys] i can [usr] ok [sys] have a look at availability for you but i'm being honest it it's a premium day and it's sunday [usr] right huh right [sys] the [usr] huh [sys] prices are different today we can have a look at availability for you for that issue that's not a problem are you calling as a diner direct customer or as a home care policy holder [usr] no just a di direct [sys] it's a it's a payable job no insurance policy or anything with [usr] no [sys] british gas [usr] no [sys] that's fine [usr] no [sys] what's your postcode there for me [usr] it's [pii] [pii] [sys] did you say [pii] [usr] huh [sys] and the house and the house number [usr] [pii] [sys] [pii] thank you have we have we have you used us before at all would i find you in our system [usr] i think they might have i think they might have [sys] ok let's have a look for you get this sorted for you have a look what would be the name on the job or just [usr] it [sys] because [usr] might [sys] i'm [usr] be [sys] looking [usr] [pii] [sys] for [usr] or [pii] it might be [pii] or [pii] [sys] and what would be the first name of the person [usr] [pii] [sys] called m again [usr] [pii] [sys] we have been out it looks in 2022 [usr] i think it's the same problem [sys] ok we can look to set this up for you i'm just clicking on those details but i'd need to know whether you wanted to keep the contact details the same and if could you reconfirm mr [pii] mobile number [usr] posing [sys] ok [usr] ok it's [pii] [sys] [pii] [usr] huh [pii] [sys] ok that is what we've got previously we'd keep that mr [pii] as the contact details and that was sorry 14 i've just deleted it out there putting new ones [usr] we [sys] in [pii] brilliant thank you very much i'll just go into the calendar now for the availability and then once i check that ok this is it's blocked outside what area is it blocked outside of do where abouts that is on the on the property [usr] it's in the driveway on the driveway [sys] on the driveway thank you the policy is with our engineers that do come out when we set the job up it's payable cash or card to them they'll look they'll look at the issue for you reconfirm the price [usr] ok [sys] which depends on which day we're looking at but then it's cash or card once they've completed the work just a question i need to ask you is there anybody with any medical conditions or vulnerabilities that we need to note down for the engineer [usr] no [sys] thank you cheers ok we'll just have a go into the calendar now bring it up for the office in your area the local office that looks after we have and then i'll reconfirm the prices looking at the calendar for that right i need to check if that local office is open because it's showing me they've got no resources currently let me just check if they're open at all and i can give them a call i just having a look for them no they're not open today right just hold on for me a moment i'll just speak to my manager because it's not showing any availability at all which is unusual i'm just seeing if she can give me a north code or not ok i'll be back in one [usr] all [sys] moment [usr] right [sys] thank [usr] ok [sys] you for your patience [usr] ok [sys] cheers thank you for your patience i'm just trying to get the manager involved on teams having a look [usr] ok [sys] if we could she's saying because it's a bank holiday in [pii] on the second that's what's causing the issue she's saying that we could do we could try and book it for the third of january [usr] when's that tuesday is that [sys] that'll [usr] tuesday [sys] be no that'll be wednesday won't it because it's it's [usr] wednesday [sys] the 31st [usr] there's [sys] today [usr] no one at home on wednesday i think it would need to be thursday because that's [sys] the fourth [usr] the only day i'm [sys] then [usr] getting off is thursday [sys] ok and we i'll ask her i'll ask her to do that then she's just gonna go she's just gonna provide that old code for me now she's just gonna go away and get it thank you again for your patience right let's just put this in because that's a normal day the price of the job will be 100 and £80 inclusive of the a t because that's the standard day it's not ok [usr] £180 [sys] because it would have been it would have been £255 if it wasn't just a standard day that's all been booked in for you right you'll [usr] huh [sys] receive [usr] ok [sys] mr mr [pii] will receive a text message with all the details it'll also have the local offices number on there if anything changes at all but it is payable cash or card to the engineer when he comes out but he will give you a call on the [usr] ok [sys] fourth when he's on his way to mr mr [pii] [usr] right ok [sys] mobile number all right [usr] well he's working can i change that number then put put my number because it's my day off and i'll be i'll be home [sys] i can [usr] can [sys] put [usr] we [sys] your name [usr] the mobile [sys] number [usr] number [sys] in i can do that for you what's your mobile [usr] sorry [sys] number [usr] [pii] [pii] [pii] [sys] [pii] then [pii] ok and can i take your name instead then as the contact for the engineer [usr] it's [pii] [sys] [pii] is that right and what was your surname how do you spell that for me [usr] [pii] [sys] [pii] is that right lovely that's all been changed over to your number instead there [pii] the engineer [usr] great [sys] will call you off when he's coming out all right [usr] ok thank [sys] thank [usr] you thanks [sys] you for your [usr] bye [sys] call [usr] bye [sys] no no problem bye bye thanks thank you | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] ok [sys] did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy if did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] thank you for calling i know [pii] partners with british gas | 10Unanswered
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[usr] does [sys] thank [usr] it what what [sys] you for calling dino rod partners with british gas [usr] well i was trying to and it wouldn't [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home [usr] and [sys] care policy it's three [usr] is it what [sys] i'm sorry i [usr] that [sys] didn't get any | 10Unanswered
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[sys] thank you for calling dino rod partnered with gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] thank you for calling dino plumbing we're sorry your local office has now closed and will reopen at 8 a.m. please continue to hold to be transferred to our british gas out of hours team sorry that number is no longer available but you can manage your account online at british gas.co.uk or download our british | 10Unanswered
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[usr] it on your [sys] thank [usr] end [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right [usr] you [sys] team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our [usr] i [sys] plumbing [usr] think it [sys] services [usr] was [sys] press two [usr] huh [sys] or [usr] you are [sys] if you have an existing home care policy [usr] well yes [sys] it's three did that you can now book drainage services online [usr] huh [sys] in a few easy [usr] well just [sys] clicks [usr] ask you [sys] visit [usr] you [sys] dino dot com for details alternatively please hold and your call will be transferred [usr] hello [sys] to a customer service advisor we record calls for quality and training purposes hello [usr] you [sys] hello [usr] we can we can pay [sys] hello can you hear me hello can you hear me right i'm gonna have to end the call i can't hear you [usr] that | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] is the peanut butter and jam sandwich still around thank you i'm gonna eat it i'm very hungry i eat hello | 10Unanswered
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[sys] thank you for calling dina road office is currently closed for general inquiries or to book a non-emergency service please press one to leave a voice mail a team member will | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any | 10Unanswered
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[sys] thank you for calling dino plumbing northeast our office opening times are monday to friday 8 a.m. to 6 p.m. and saturdays and sundays 9 a.m. to 5 p.m. | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record [usr] it [sys] calls for quality [usr] i'm [sys] and [usr] not [sys] training purposes | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing if that you can now book drainage services online in a few easy clicks visit dino dot com | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem | 10Unanswered
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[sys] hi you've reached plumbing i'm sorry our lines are busy at the moment if you could please leave your name telephone number and post code someone will get back in touch with you thank you when you finish recording please hang up or press the hash key for more options [usr] hi my name is [pii] my post code is [pii] bravo alpha it's an eagle my drains blocked and we've tried to rod it and the rods stuck thanks bye | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well good afternoon my name's [pii] | 10Unanswered
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[usr] hello hello | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done | 10Unanswered
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require | 10Unanswered
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor | 10Unanswered
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[sys] thank you for calling dina road south unfortunately we're unable to answer your call at this time please leave a message and i'll get back to you as soon as possible alternatively you can email us on office at [pii] thank you when you've finished recording please hang up or press hash for more options [usr] hello miles it's job number 36873 double thanks for the email you sent but you haven't mentioned how much i paid 100 and £80 your email mentioned something to accept that as a receipt but you do not mention how much i paid it it it's not a receipt unless you mention how much i paid that was on the 14th that was last wednesday would you please send me a proper email as a receipt thank you very much bye | 10Unanswered
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[sys] thank you for calling dino rod partners with british [usr] what [sys] gas [usr] is the matter on this fucking phone man [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you services press two or if you have an existing home care policy it's three | 10Unanswered
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com [usr] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any [sys] thank [usr] call [sys] you for calling [usr] if they [sys] dino [usr] receive [sys] plumbing [usr] abuse of [sys] your [usr] any [sys] call [usr] nature [sys] is very important [usr] please [sys] to us [usr] offer [sys] all [usr] our employees [sys] of our agents [usr] the same [sys] are currently [usr] respect [sys] busy [usr] they [sys] assisting [usr] offer you [sys] other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] [usr] you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at [pii] dot com all of our agents are busy helping other customers at the tone please record your message when you've finished recording you may hang up or press the hash key for more options | 10Unanswered
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[usr] yes [sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online or chat to our advisors online in a few easy clicks visit dino dot com for details | 10Unanswered
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[sys] hello thank you for calling [pii] central london please note that calls may be recorded for monitoring and training purposes | 10Unanswered
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[sys] thank you for calling dino [pii] | 10Unanswered
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