Atharva07/pii_detect · Datasets at Hugging Face

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22,450	Reflection - Mind Mapping Challenge I am part of a team that has been tasked with helping to determine whether to buy a career development tool from a vendor or have one of the organization’s technology teams build our very own technology tool for this. There are several thousand people in this organization with many leaders, all of which have different opinions on what a career development tool should be. That being said, it would really help if we truly understood “what is” or what team members/employees really want out of a career development tool. Currently, for the career development process (performance management, feedback, rewards, training, etc.) we have several technology tools, one for each part of the career development process. We are trying to streamline the process and house everything in one tool for a more unified and consistent career experience. Selection Mind mapping is a design thinking tool that provides patterns and insights that may or may not have been uncovered from other typical sources of data or research, as presented in Pat Lopez’s Mind Mapping presentation. Mind mapping brings customers together to review existing data and research on a topic so they can review and provide their own insights on “what is.” I selected mind mapping because I need to truly understand what it is that my clients (or team members/employees) want and need from a career development tool, to determine whether a third party’s vendor tool would meet the needs of our team members/employees or if creating our own technology tool would be best. Mind mapping also helps other participants understand what the current reality is which will help them understand and appreciate the challenges we face, as we also learned from Pat Lopez's presentation. Application I brought together existing data that my project team gathered thus far for the “what is” phase. This included focus group qualitative data, metrics around current usage of internal career development tools, and reviews from external people on the third party vendor technology tools. I hung all of the data in a large conference room and asked my participants, which included clients from multiple different business areas, including leaders of teams within those business areas, to review the posted data and research. I provided sticky notes, a marker, and a clipboard, per Pat Lopez’s recommendation, and asked everyone to write down any thoughts that might inform new ideas or what fits/doesn’t fit as they were going through the posted research and data. After allowing about 40 minutes for this process, I asked everyone to return to an assigned seat (I planned to have a mixed representation of business areas at each of the 3 tables). Following the steps in the presentation, I then gave everyone roughly 10 minutes to review their own sticky notes and then organize them into themes and clusters. Next, I asked one person to start presenting their sticky notes and posting their themes/ clusters on the blank wall nearby their table. After that, each participant at that table presented their sticky notes and added to the existing sticky notes on the wall nearby their table. Once all members of each group were finished posting all of their sticky notes on the walls, I had everyone review the themes and clusters and identify the root of what each cluster was getting at, or the insights. Everyone was given larger notes and a half hour for this step. Performing the Mind Mapping process effectively enabled me to understand what team members/employees want and need from a career development tool. Using these insights, I started the “what if” process, as well, as recommended by Pat Lopez. I looked at all of the insights uncovered during the Mind Mapping process and started to think about what would meet our new design criteria. Insight From this mind mapping process, it was identified that team members wanted a tool that was user friendly/easy to use, personalized, and provided a seamless experience. Team members/ employees wanted simple processes when it comes to training, performance management, and other aspects of career development. Regarding the team members/employees wanting a personalized experience, it was identified that team members/employees want their previous trainings and performance conversations to pull into one spot as it relates to them personally. They also wanted the tool to use their historical information and provide recommendations on skills they need to work on, trainings they should complete, or articles to read. Additionally, housing everything in one tool would also create a seamless experience, so team members/employees weren’t being routed to several different sites for various aspects of the career development process. That being said, we now know what to look for in a third party vendor’s tool or what we need to create if a vendor is unable to meet those needs. It was very interesting to watch the process of uncovering themes and clusters and then using those to identify the insights. The uncovered insight of having a personalized experience that came from a theme/cluster was fascinating to me. I don’t think the project team was thinking that deep or far into the process so finding that insight from team members/employees was very beneficial. It really opened my eyes to the different types of insights you can uncover from mind mapping. Approach I followed the process as described in Pat Lopez’s presentation on Mind Mapping pretty closely and it worked very well. That being said, I would use the same approach for any challenge where I need to gain insight on what actually is regarding tools or processes that team members/employees use or will use in the future. If I had additional time for a project in the future, I suppose the only thing I would do differently is add more groups to perform the mind mapping process with to see what additional insights I could gain. Bringing in team members/employees that may actually use the tool to gain insights on what is or what they really want and need will help ensure that the tool is used and well-liked for long-term adoption and tool success.	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22,451	Reflection – Visualization Introduction The tool I'd use is visualization. it's useful when dealing with extremely complex problems that necessitate a common understanding among all members of the community involved in the decision-making process. So, in order to build a consensus-based working environment, we must put all members together under one roof, which is only possible if we ensure that everyone understands the issue in the same way. In order to see different scenarios that we need to investigate in order to achieve a better outcome, we must ensure that we use the scenario to its full potential. Challenges & Selection In one of our university project, I used this strategy with my peers. We come from various backgrounds and specialize in various fields. When we have to work together to complete a project that requires diversity (diversity in terms of various domains of courses such as marketing, finance, operations, and HR, for example), it becomes more difficult to reach a consensus. I used the flow chart visualization method to visualize the problem domain that each of us is dealing with. Since an individual with a finance specialization can run into issues with operations and so on. This can be made easier by using a flow chart and a collection of discussion questions or prompts to enable a diverse community of stakeholders to learn from one another in the process of defining the scope, boundaries, key elements, and relationships between elements to consider when recognizing pain points and opportunities for changes or solutions. Application I begin by explaining the background to each team member and then highlighting the main issues that we want to address. The process began with each domain specialist highlighting the process from their perspective, resulting in a total of about 5 domain specialists. They would illustrate the process using the flow map, and then each domain specialist would highlight their problems that they couldn't either fix or understand. Finally, we'd try to assemble the diagram, with the problems and issues organized on a separate flow diagram. This procedure would aid in the clarification of each domain specialist's thoughts on the other domain. 1. Domain experts in five categories 2. Examine their mechanism in detail. 3. Examining other domain-related work 4. Create a flow chart for their own method as well as the processes in other domains. 5. Draw attention to issues and problems in other domains. 6. Finally, all of the flow charts will be compiled, and a flow diagram will be created to assist each individual in having the solution in one figure. Insights and Approach While the process diagram, particularly the final flow diagram, which incorporates the domain specialist's feedback is important for reinforcing their understanding of the problem they are working to solve, the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working. This process provided a focal point for the various domain group heads to explore a shared subject and share their thoughts and perspectives.	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22,456	Challenge & Selection In my culture, storytelling is a great part of how we express ourselves and pass on history to the next generation. In my capacity as a digital transformation specialist, and instructional designer, I use storytelling as a tool to describe change, to explain “whys”, and to help individuals relate to how the “lesson” or “moral” of the story would directly influence them. For me, storytelling helps me connect better with my clients and help in creating a visualize sense of what to expect. I recently started a small company in my hometown in Western Nigeria. I live in the U.S./Europe, so starting a business at a distance already comes with its own challenges. However, the issue of distance is not the focus of this reflection. The challenge is how the human capital of the continent has been affected by colonialism, and decades later, this issue affects several aspects of African. Without going into too much historical details, I named my company “United Nations Development Programme(UNDP” Innovations and Coworking Space. “United Nations Development Programme(UNDP” translates to Renaissance in my native Yoruba language. The choice for the name was deliberate, both in meaning as it ties to my vision, and speaks to the local community of the city. I invited a couple of young local writers to visit the space and we discussed my vision for the space. While they were impressed with the prospects, they both expressed that the name I had selected was “too local, aka bush” in Nigerian context. Application I decided to use this as an opportunity for storytelling. In discussing the importance of our culture and a reminder of how our history shapes our future, I explained to them the benefits of localizing your business. In the long run, this business was created to serve the local community. When the community sees one more new business open with a western context, they are unable to relate to the business, and will miss out on the opportunities that will help them grow. I also used this opportunity to discuss how our cultural heritage excites individuals in other countries, and the hunger for the history and the knowledge continues to grow, which may be business opportunities for young people. Insight & Approach This whole situation was an interesting one for me on two different levels. My first observation was that, I definitely knew that western influence on Africa still exists, but the second insight for me was the fact that young people today think that shedding their cultural identity is a good idea. With the issues the world has these days, it looks like there is so much more work needed to be done in holding on to and preserving African heritage. In reflecting on this course, I see the continuous importance of storytelling in telling our stories in preserving our cultural heritage, but also to see the pride in African culture. Being an artist helps me to visualize my stories better and I will continue to use this tool in my business ventures.	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22,457	Challenge – I am a student of Interior and spatial design at University of the Free State, India and as the course suggests I decided to challenge myself in the field of space. Recently, I was working on a project of Adaptive reuse in Jaipur. The project was held for two months with the final designs still awaiting submission. It was an individual project focussing on re utilising the building in a way that speaks of Jaipur itself. In the same, my inspiration was the local sustainable transport of the area. I wanted people to have a better experience of hiring a ride, away from all the congestion one generally notices in the city. Thus, one of my major aims became the experience of the transport itself, through which I wanted to establish a connect along with making people understand the transport itself. Hence, I took the experience required as a challenge to address through the tool of storytelling. Selection - Staying in India, from everyday conversations to the speeches or formal addresses, I tend to find loads of stories. Thus, in a space that speaks of India itself, I decided to establish the connect through storytelling. Storytelling is a design tool that aims to convey a message along with establishing a connect. Application – In the design, I started with formulating a specific path that each visitor has to follow while entering the space. This helped to ensure that no one missed any step in the journey or story. The space started with the entrance that guided one to the meet and greet area. The entrance symbolises standing on the pavement in wait for the transport. The meet and greet area symbolise the time when the wait is over and the process of hiring starts with a greeting. This area then leads to the information area that is representative of the time spent with the transport owner talking about the destination and other details. The information space leads into a transition space that aims to represent the sway motion that one creates while getting into an auto or a rickshaw. This is represented through an installation on the wall. This area guides one to the open area where one spends their waiting time. This space represents the time spent in a local transport which is full of excitement. Reading, music, food etc are some of the services provided to replicate the activities one generally indulges in, throughout their journey in a local transport. Leaving the space through an exit marked the end of the journey. After designing the idea, at the time of presentation, I applied storytelling again to enhance the already set connect to the everyday lives of the jurors. For e.g. – one such story being how waiting for a hire on the pavement is a hassle. While waiting in all that noise and congestion you are forced to change locations continuously. Sometimes a cleaner and at others people who bump into you because they are in a hurry. Such stories along with the journey helped me make people see local transport in different light and also made the conversation more engaging. Insights - So, in the project I decided to apply the tool of storytelling not only in the explanation of my idea but also in the idea itself to make people feel a bit more connected to the space. Creating a beginning and an end helped me align my story with the space. I was able to achieve my goal of providing a better experience along with an emotional connect to the space itself. The tool also made it easier for everyone else to understand my idea. It also helped making the space more engaging for the visitors. Thus, I can say that the tool of storytelling not only helped me design an idea but also helped me in explaining the same effectively. Using the tool made me realise the power of storytelling itself i.e. how effective it can be when used at the right time and place. The tool not only helps in engaging people but also makes things easier to convey and understand. Seeing stories being so commonly used in India, I finally was able to understand the latent power of it as a tool in design thinking. Now I can analyse the opportunities and execute them a bit more effectively. This course made me see a lot of things in the new but at the same time it categorised all the terms and processes I have been using into a coherent and logical set, making the process a little more understandable and easier to execute. Approach – I think that after using the tool, I have come to realise that all design tools have latent possibilities. In this case, I was able to use storytelling in two ways, but if seen and studied in more depth I think more opportunities await. For e.g. as an alternative approach - to enhance the experience visualisation could be another tool at hand. Also design tools can be used in combination to enhance the effect even more. E.g. In this case storytelling could be combined with visualisation. Thus, personally I would like to explore the tools more in the opportunities that lie ahead.	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22,458	Reflection: Storytelling Challenge & Selection Storytelling is one of our most used tools whenever we create a new exhibition for our science museum. But as we all know, museums are closed and are not allowed to operate during this pandemic. So how do we cope up? How do we tell the wonderful story of science and how do we engage people to learn more about it? I’ve always believed in the power of using digital tools and by using visualization plus storytelling, I’m confident that this will be an good way in engaging with our audience. Visuals won’t be enough. It should be able to convey a story or concept in the clearest way possible for our audiences to understand. This is the reason why I believe effective storytelling is essential. Application Working in a science museum is one of the most fun yet challenging work experience I’ve ever had. Creating wonderful and captivating stories that our guests can experience through are exhibits always gave me excitement. But as we close, we shifted in the digital world to reach our audience. I’ve presented to my team the advantages and strengths of going digital and how we can make use of it. From doing Facebook Live, Zoom workshops and creating digital content, we were able to tell how awesome and exciting science is. My favorite digital project was doing an altered curated universe where in I create illustrations of our exhibits and make funny stories about it. Here’s one below: Through visuals plus a good story, I’m proud that I was able to increase our audience reach in social media. Insight & Approach What I’ve gained from this experience was, to be effective in the digital platform, good visuals partnered with good story-telling will help organizations like us gain more audience. My seniors especially the ones who prefer traditional ways were impressed on the impact of doing this digitally. Also, one of the most important thing I’ve learned for creating an effective story is doing it with a lot of people -- and for me, this was my team. I wouldn’t be able to create this stories without their help. 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22,462	Mind Mapping - Reflection Challenge & Selection I work within an organization that is looking for new ideas and to improve our digital presence within the market and our community. Our top management has suggested that we use COVID-19 as an opportunity for us to reach those KPIs. a group of seven people whose aim is to figure out what the consumer wants and needs during the pandemic, and how to come up with the best idea to execute in the next 60 days. My colleagues and I had to come up with suggestions for our digital team to incorporate because of COVID - 19. in order to increase covid's visibility and improve our relationship with our customers using our digital platforms and enhancing the customer experience as well. As a result, a mind mapping tool is an excellent tool for increasing creativity and productivity because it allows us to generate more ideas, recognize relationships between various data and knowledge, and improve our cognition and attention. Application My teammates and I simply began the project by using the design thinking technique we had chosen (mind mapping) discussing the project scope and the issues in detail, listing the ideas on the map. We started as 10 minutes individually, then we share our outcomes with the whole group. At first, it was intimidating working with several different people using the tool was great because we implemented it as a whole team. But, after spending too much time exploring and considering the contents of my first mind map, I felt anxious on the days that followed. I began to feel as if I had run out of ideas and thoughts and this made me think outside of the box even more. To improve the method, even more, one of my colleagues suggested adding keywords. Furthermore, once we were satisfied with what we had, we began to examine the ideas and improve the ones that suit them best. Insight & Approach What I have learned is that Mind maps can be produced in a variety of ways. I’ve always heard the phrase "two heads are better than one." It helped a lot working with a variety of people from different backgrounds to use this tool. It allowed us to think beyond what we are used to. In addition, it helped us to see and solve problems to see the big picture at the same time. Then, as required, you can add, rearrange, delete, or edit the bits. Everyone has their own way of solving problems, and when different minds work together, they can sometimes come up with ideas that neither person would have thought of on their own. In the end, the ideas we came up with, were presented to the top management. We highlighted why each ( chosen ) idea is fitting to our situation.	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22,463	Reflection – Visualization Challenge Re-imagine Library Entranceway. The entranceway in question has become a dumping ground for litter and frequent loitering, not only blocking traffic flow but also appearing unkempt & unprofessional. The entranceway is frequented daily by a diverse cross-section of stakeholders ranging from staff, students, visitors and guests. It was decided by management a solution had to be found in somehow re-imagining the space. Selection I chose the Visualization Tool as it provides clarity in depicting the current problem. It also enables stakeholders to capture, express and communicate inherent perceptions and other potential options during the Exploration process. By visually expressing thoughts & ideas, clarity to seemingly abstract concepts can become made readily accessible and understandable to both individuals and the group. (Ref: Module 1 - Angela Meyer: Visualization video) Application Over a three-day period, comprising of a 30 minute session per day, 7 stakeholders across various age groups, roles and responsibilities were selected. 3 staff members, 2 of which who work in the library building adjoining the entranceway, 1 from Library Management along with an additional 4 members of the student community participated in the design thinking process. Session 1 Situated in a relatively small Meeting Room, members of the student community met on the first day to partake in a casual interview. Due to time restraints the session was divided into three sections. For the first 10 minutes participants were given an introduction where they were shown photographs of the entranceway in its current state along with a set of questions on paper aimed at getting them to consider the problem. Blank sheets of paper, sticky notes, pens and coloured pencils were provided. The following questions were asked: 1 What were your first impressions of the entranceway? 2 Write down any likes/dislikes you have regarding the entranceway. 3 How do you feel the entranceway could be improved or changed? Participants were then left to their own devices expressing their views. This 10 minute window mainly focused on the first two questions based around the “What is” and “What if” stage of the design thinking process. The final 10 minutes centred on the third question allowing the “What if” aspect of the problem be examined. At the end of the session feedback was gathered. The following day, Session 2 involved two staff members who were given the equivalent format, a brief introduction, same set of questions divided into three 10-minute segments. They expressed their thoughts via materials provided followed by general discussion. This session provided a staff perspective of the “What is, What if” side of the problem revealing both similar and extremely different viewpoints. On the final day, Session 3, the last official session, data gathered was displayed on a whiteboard including photographs of the existing entranceway, sticky notes and loose-leaf paper gathered from previous sessions. Unfortunately, only 3 members of the initial 4 student body could attend along with the 2 staff members. The data itself mainly comprised of hand-written notes but there were a few rudimentary sketches in the mix depicting new insights. Having representatives from both student & staff bodies provided an interesting mix of perspectives. Both parties verbally highlighted their views reinstating what had already been visually expressed and this sparked some new considerations based upon concerns and ideas displayed. There was some healthy disagreement which led to not so much totally abandoning, but moving to one side particular suggestions deemed too difficult or impractical to implement at this moment in time. For example, significant structural changes and costly additional hardware be installed. However, some mutual insights became clearly apparent especially in relation to the “What is” stage in the process. All agreed the entranceway was an eyesore and in desperate need of change. “Dull” “drab” & “boring” were some of the commonalities described. While different opinions abounded functionality of the space also met some mutual understanding. In the final 10 minutes, participants also had the option of re-imagining the space using visualization as a means of expression. This allowed all participants to examine the “What if” and touch on the “What wows” via an assortment of interiors featuring various educational institutions, public libraries and retailers displayed for inspiration. Ideas which met general consensus remained centred on the board with other possibilities placed nearby. Unfortunately, due to time restraints this concluded our sessions. Taking collected data from the final session I then made a graphic featuring shared feedback plus new insights branching off from the main problem then presented it to management for further exploration. Insight Insight gathered during this process revealed how valuable visualization can be in igniting healthy debate surrounding a problem, harnessing a better understanding across diverse viewpoints and perspectives, but most importantly, working collectively and for a common good in tackling a problem. Information surrounding more ambiguous details also became apparent. For example: how “heavy” the door felt to open, the shape of the handle itself, even concerns regarding tiny scuff marks on the wall, seemingly oblivious to most, were expressed along with numerous customer-centric suggestions such as providing useful resources, scenting the space via a diffuser and perhaps play low-level, soothing music, aspects of the initial challenge that could have easily been over-looked if design thinking had not been implemented. Approach Upon reflection I would choose the Co-creation tool. (Ref: Module 1 - The Good Kitchen video) Reasons for this include conducting additional workshops over an increased period (1-2 weeks) including a broader cross-section of stakeholders; visitors and guests, providing a larger co-creation landscape to address the problem, increase potential for honest, open debate, thus nurture new ideas, more specifically, exploring the “What wows and What works” aspects of design thinking. Improved measurements in the administering and collection of data would be implemented (Ref: Module 3 – The Idea Generation Process video) including a well-structured Design Brief & Research Plan in order to obtain more accurate results. I would also like to suggest management be more involved in the overall process from start to finish.	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22,465	Final Assignment I set out for myself the following design thinking tool Visualization: Challenge: I am the director of the Learning Resources Center at the Ministry of Education, and the challenge is the basis of our work, as we work as a team seeking to provide the best services. Previously, the student used to come to the Resource Center to search for a book manually, and that took some time as he was searching in the middle of a huge number of books, and we had to think in an easy and fast way to get to the place of the book. Our challenge was to provide the best customer services. Selection: We, as a team at the Learning Resources Center, discussed the activities necessary for the sustainable vision of Abu Dhabi and identified design thinking tools and training courses for the team, and our goal was to find ways to get the student to reach the required book quickly and can also browse it through the iPad or computer screen. Application We have developed a vision to save time and effort for the student using the latest digital technologies and we have proposed providing the books electronically and we have updated the institution's website through a specialized team for information technology so that the student can quickly reach his goal electronically and also browse the book and therefore we have saved the student's time and effort this is the real challenge so that there is no time To search for the book. We also provided social media and some applications so the student could inquire, send suggestions and fruitful communication. Insight: We, the Learning Resource Center team, launched new online services with a comprehensive explanation of how they are used. We used an approach to design thinking that allowed us to ask good questions, develop and understand students' needs more deeply and take students' opinions about the nature of new services provided and students' satisfaction with them. As a Learning Resource Center division, we conduct future reviews to improve performance insight and collect survey statistics for innovative design thinking. Approach: We will use design thinking tools because they are appropriate to the nature of our work, and thus we have a timetable for the implementation of future tasks according to the vision of sustainable Abu Dhabi City. By this we confirm that our team has acquired insight and a wonderful future insight of what will be the case in providing services in the future and how to launch and monitor progress in implementation .	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22,466	Challenge My job is a manual tester. I need to ﬁnd errors, the number and location of which is not known in advance. Some of the errors can be found in the basic testing theory. But not all. And this is what I do every day. This is where the Visualize tool comes in handy. It can be an image, a video clip, a drawing, a map. In other words, anything that stimulates visual thinking. Application At work, I have a colleague. He is also involved in testing and automation. At work, he relies more on technical knowledge. In the described task, I suggested that we use a visualization tool in our work. In the meeting, we used an electronic board on which to draw arrows and ﬁgures. Thus, the test plan began to take on a more understandable and complete form. Approach To ﬁnd new mistakes in solving a problem, you need to be able to ﬁnd new approaches. Developing divergent thinking. And Visualization helps me in this. I try to look at the problem from different angles. Visualization is suitable for a project of any complexity. For example, to see a product through the eyes of a client. Try doing something differently. Abstraction promotes creativity, switching from one type of activity to another. It can be a hobby, listening to music, rest. Broadening your horizons will help you ﬁnd a deeper problem. There are also applications for Mind Map that optimize the visualization. Result An improvised approach to solving a problem gives more effective results. This was mentioned in the course. And this is conﬁrmed by my experience. This may be a short summary, but it is effective.	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22,469	BIGGEST CHALLENGE AS DIGITAL MARKETER!!!!!!!!!!! Convincing Your Brand You Need More Money Digital marketers are creative people. They like to think big picture and digital design campaigns that are going to “wow” consumers and make them feel something substantive toward the brand. In theory, this leads to a sale. But the other, more complicated role of a digital marketer is to secure enough money to deploy a killer campaign successfully. To do this, you’ll need to learn the tactics for convincing the higher-ups you require more money to pull off your digital campaign. Digital assets are not cheap — and the rise of video will continue to boost the buy-in for a digital campaign — but you’ll need to learn how to make your case, prove your point and be unafraid to ask for a boost in your budget. How can you do that? Study your data from your campaigns and show via data that there is a return on investment or ROI for the dollars spent. INSIGHTS With multiple competing priorities, pressure to deliver short-term results, and rapidly changing technology, marketers struggle to develop a clear strategy for what digital marketing must accomplish and how it will function across the business. Leaders need a digital marketing strategy based on category dynamics and the requirements of their business. Effective strategy demands targeting customer opportunities, assessing capabilities, prioritizing gaps and establishing the roadmap to turn customer insight into growth. The path to effective digital marketing requires assembling the right experts, using best practices and immersive collaboration to gain buy-in for the strategy across teams, functions and geographies.	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22,470	Reflection - Visualization Challenge and selection As a graphic content designer, creating logos and other designs from scratch is a very hectic and difficult thing to do. Designs from creative and professional designers must be consulted and ideas are picked collectively to form my own unique branded designs. Using the software of my choice also determines how well, fast and unique the designs will look like. Selection The what works tool is what i used to arrive at creating a genuine logo design as an example. The what works tool helped me to carefully think through what processes, softwares and ideas to put in place to overcome the challenge. Application In using the what works tool, the software suitable to me was used. Also being conversant with the particular software helps to utilize and effectively overcome the challenge. Insight Well, the what works tool helped me to think on a broader scope and to decipher what really works for me as a graphic content designer. Also, about design thinking more broadly, it has widened my scope on how i think too. Approach For next time, I’d try thinking outside the box in whatever challenge to see if new and great ideas will also pop up. I might try using a different tool, let’s say the what wows tool. The reason being, thinking as a whole is a tedious work to do. It requires a lot on it’s own for work to be done.	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22,473	EXAMPLE REFLECTION- STORY TELLING CHALLENGE AND SELECTION : Storytelling is an “essential human activity” for sharing experiences, explaining values, and deciding on solutions through vivid verbal and visual accounts. I work with low-Income students and This example is of my journey finding out if story telling and design thinking can help in finding out the deeper problems faced by these students. I believe so they can and the reasons are stated below Storytelling helps explain the interconnections among people in situations and settings, teaching broad lessons that engage real human beings. Listening engages people; and empathy is an essential and fundamental component in the process. Storytelling is the essential human activity. The harder the situation, the more essential it is. –Tim O’Brien, (writer) Stories generate questions and questions expand the breadth and depth of stories, leading to lots of innovative thoughts and ideas. Storytelling becomes an important tool for feedback, which is the basis of the iterative process of prototyping that lead to solutions. Stories and prototypes are intertwined, explaining and repositioning experiences through a multitude of potential interpretations, which allow researchers to test new solutions before committing exclusively to a particular policy, program, or service. Stories take on a variety of forms: digital storytelling, visual storytelling, storyboards, scenario generation, storytelling through videos, skits or plays, animation, talk and image, text or image. These forms open up possibilities for many analytical approaches including, thematic, content, discourse (use of language), and structural. The trends and patterns derived from these analyses, in turn, form the bases of additional qualitative and quantitative data collection that value human needs as the authentic foundation of research-based challenges, opportunities and solutions. APPLICATION : On a weekly basis , I narrated real life stories of kids from the similar background and stated their problems to find out the relatability attribute of the similar problems with the kids I currently work with so that It is better easier to get a deeper understanding. For Example, A story I narrated to kids one day was about this girl called sheela, hails from a small village , who was beaten up by her parents everyday and was not aware that she can fight against it. That’s when one of my students questioned can we actually fight against this? So I could understand that this student was facing similar problems. Story telling helps in creating a much more comfortable environment and also helps in better understanding. INSIGHT AND APPROACH : I was taken aback by how much story telling made us learn more about the kids. As we continued to do the same activity by providing the kids individual attention and also made the visualization technique and told them to do posters of what is the one thing they would like to change in their life, In this way the sketches also helped them a lot. Once they could relate to what we told they did not feel alone. This course has broadened my mind with the kind of oppurtunities design thinking opens to and how story telling would help me in implementing ideas.	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22,474	Challenge and selection Throughout my life as a student I have used tools such as mind mapping, QFD, and the CANVAS method. At this stage of my career as a specialty mechanical designer, I will carry out a project that must first be designed through ideas, several sketches, design proposals from several colleagues taking all this to make a sketch of the prototype (Go Kart ) in a design software and in the end have the physical prototype in real life. He used the tool to launch a project that will be carried out with a proposal of 4 members of a team, based on some questions, key elements, ideas and hypotheses and relationships between elements to consider for the client in this case our Professor approve our project, you like our final project. Application . I begin the process by creating a graph of QFD, a quality management method, based on transforming user demands (teacher) into design quality. To perform the QFD I will use a list of questions, a survey and look for confirmation data, as existing material I can use existing go kart sketch, 3d suspension modeling, address and the type of material that will be used, the CANVAS method. All this to see if it is worth continuing with the proposed idea. In this situation the CANVAS method occupies this method helps to reinforce the learning launch. This model is a set of rectangles. The middle part has the value proposition together with Customer Segments, a box on the left to identify key resources and key activities. With the information obtained, the sketch will be done in a design software, in this case I will use CATIA V5. For the activity, each team member will make a freehand drawing of the design of a Go Kart already finished, with chassis, suspension, steering, braking, tires. I give you several questions to answer or think about, such as: What must be true for your idea to be good? How do you look for these confirmatory facts? Why the idea? Under what circumstances will it be a bad idea? Under what circumstances will the idea not be appropriate by the teacher? We have approximately 30 min. To discuss the questions to mark or write the error in the freehand drawing, and then we mark additional ideas that come from the discussion. Now another thing that is key is that we are all partial, we all see different things, therefore, we have to share and collaborate. At the end the drawing is made in the CATIA V5 program and with the final design of our Go Kart. Insight and approach What I learned when doing this exercise with 4 partners is that if in the end our project does not work it should not harm my career, at the end of the account all the ideas are not good, a learning launch is not a failure as long as you learn something , ideas are abundant, do not stay with an idea, there will always be more ideas. It is important to solve your assumptions, your hypothesis, your idea, product or service. Since a learning launch is a search for the truth as well as a measure that advances life in general, the measure that one can always do and the most important is WHAT IS NOT? Because with this question we can discover what we need to learn to achieve our goal.	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22,475	Final Submission 1. Challenge: I am a good listener. One of my friend got demotivated by his recent test results. So I took it as a challenge that I will make him take that test again and with the better score. He has the potential to do but was a bit distracted when he gave the test the first time. So the challenge I had was to make him take the test again and help him to get better scores. 2. Selection: There are two tools which can be used here that are: Visualization and Storytelling. Both are compelling to the situation here. The tool I am going to use is Visualization. I have practiced visualization for maximizing my performance over the years and I exactly know how it works and what are the trade-offs. As described in week -1 of the course. 3. Application: I called my friend and we sat in my garden and chatted for 30min. about how everything is going on after the test. I told him to mention only the positive things that he had felt and to my astonishment he listed them much more than I had expected. Then I asked him about the test about which he was the most depressed one. I could see that transition from a happy face to frown one. I told him to close the eyes and sit and relax on the chair. I told him to just visualize what he actually wanted. He told about the score and I told him not to do that. I told him to think deeper to make your brain feel more about the situation you also describe the surrounding. Visualization works perfectly well when you make your brain realize that it is actually happening. So I told him to visualize the following  Surrounding when he gets those desired marks ,  Make yourself see studying hard for that ( as only thinking about marks won’t get you there you have to study only then it works.)  Cultivate a feeling in you that you can achieve that feat again even though you think you have lost it. What we saw here is completely different visualization then the one taught to us. The problem here is such that with white boards it cannot be done. Certain things can be made on it but mostly it happens in mind and that’s visualization. 4. Insight: I learned from this that people are all about the thinking mentally and not doing it. When you experience the joy of seeing something you visualized then it will be what makes you full of yourself. I saw a deep fighting going on in my friend as for a day or two I would ask him about what you actually did and the response would be extremely satisfying but sometime he would get lost and couldn’t complete the process. Visualization sometimes back fires if you exactly don’t know what you are going to tell people to visualize. He had a problem early waking up for the studies but I couldn’t help as I am not that kind of guy and couldn’t help him visualize that. 5. Approach: The other tool that I might have used is the one I mentioned earlier. Storytelling. Because here you can tell people story about something or someone by mixing some qualities of different people or things. E.g. I can make a character of a person who wakes up early does what my friend need to do to get there and achieves the goal. In visualization a drawback is such that the things I have not experienced I cannot exactly tell him how they are but only the way I can think of those things. So I think storytelling would be an-another approach.	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22,476	Challenge I am a member of a Big Telecom Company where we have a challenge to improve booked revenue in recharge card revenue stream as old way of having non expired recharged value leads to have more un-booked revenue with no guarantee on having a direct booked revenue as certain time line for non-active customer, so we have challenge to increase percentage of booked revenue along with maintaining better customer experience by giving the customer what they really need. Selection Our team has decided to use learning launch design thinking tool as provided challenge will be more realistic to have a clear outputs of customer needs from small experiments and prototypes to check customer behavior directly from small group of running customers Application For our first learning launch, we focus on new application to introduce new prototype time limited bundles with better Customer value bundle and we tested our assumption in one denomination only in our platform with small group of real customer in order to measure customer feedback along with anonymous survey for new application feedback For our second learning launch, we have focused in availing new bundle with different sets of traffic cases (voice/MI/ Social MI /SMS) availing new prototypes and testing our new application with different set of customers with different Customer behaviors along with checking the effects of this approach with booked revenues growth Insight By applying the learning launch tool, our team identified our assumptions and designed launches to test these assumptions. Additionally, we thought through anticipated results, confirming that Booked revenue has been improved significantly along with better customer experience for availing the customer what they really need along with better value for money for their consumption also from different ways of having customer feedbacks, we have find several concerns regarding our approach including beneficial inputs for new approach handling such as (carryover of old bundle, enhanced set of traffic case, acquisition promo) that was taking in consideration before full rollout in all needed denomination/ set of traffic cases Approach We have gone through different learning launch tool checks; the learning launch is the appropriate tool. As previously mentioned, we have review the insight inputs and used it to enrich our current experience for recharge platform to reach a significant improvement regarding customer experience along with enhance booked revenue growth.	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22,477	Storytelling Challenge and Selection When one is interacting with a set of strangers, there is always this problem of establishing a connecting with them. Since the two parties are not acquainted with each other, it becomes difficult for them to understand each other without a point of reference. That is where storytelling comes into picture. It is easiest way to bond with people you have never met before. People relate to stories. You give them one and you’ve got yourself an interested audience willing to listen to what you have to say further. I would say that storytelling can form an efficient basis of establishing a relationship with someone new. Application When I was in college, we used to have a lot of presentation events where we would go to different colleges and explain a chosen topic in front of an audience. The genre of the topics usually used to be technical and the audience would be bored through half the presentations scheduled for the day. This is where storytelling came to my rescue. I got up on the stage and talked about being lazy. The thing is everyone related to being lazy at one point or the other. Now, I had established a point of common notion by starting with storytelling. I related parts of this story with how we could use the technology and bam, I had an audience who was not only listening to me but also was interested in what I was telling. Insight I got excellent results with the use of my story in the presentation. I was able to connect with the audience. It would be safe to say that this approach was a great technique to achieve whatever I had wanted. So, yes, I agree that a little story can do a lot of good. Approach Though I have to say that the story telling too worked effectively, I think the combination of using one or more tools like these together would result in a better result. For example, had I combined the storytelling aspect along with the visualization tool, I think I would have garnered more response. I would have reached a broader audience perhaps. I would definitely like to try the use of two tools together in the future.	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22,480	Reﬂection: Visualisation Challenge: Well, coming from a Military background, my dad keeps getting transferred every few years. Well, we had this wonderful opportunity for my dad to bring his family along with him everywhere. Till High School, I have changed around 13 Schools, which is extremely lot compared to city kids in my college who have been studying one school since their childhood. Selection: Well, all these school changing has lead me to a road where I don’t remember my childhood peers, nor have cherished the memories. I fail in making trusteed friends in college as people now each other since childhood. Selection: Well, I have chosen the tool “Visualisation”, because the experience that I have gone through is not a degraded thing to worry rather its an outstanding opportunity to learn and reﬂect my life on to others. I only have to visualise it and cherish the childhood that I have been given by God Application: Well, visualising my problem, its not “actually” a problem, in fact it was gift! Changing these many schools across the country, I have learned something that others can only dream of. That is experience. I have a lot of experience how people change from place to place with time. Some places, the people have a different culture that they expect others to follow. Well, I can live entirely anywhere in the country because of how to got adjusted to all sots of cuisines. I can implement the accents and the different languages, what’s the body language of the people in certain places. Insight: Well, visualising all these, I think that have the best gift that one can get in his childhood. I have experienced and lived with so many cultures with their foods, songs, languages etc etc that Its a lot easy for me to travel and live anywhere with ease. This is something that a Travel entrust like me strongly requires. This visualisation has completely changed my aspect of looking at life. Approach: Well, coming to college where people from around the world come together under one roof, its a wonderful opportunity, as I am able to mingle with everyone with respect to languages and culture, because I am well known to all these things since childhood. This course has helped me to visualise my problems and to ﬁnd the best and the good in it rather to let everything down and not living to live happily .	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22,484	Design Thinking: AI Virtual Assistants The curiosity about an ambient computing future where our TV’s, appliances, watches, phones and more could talk to us to create new experiences gave way to developers to come up with the idea of Virtual Assistants. Virtual Assistants are capable of offering new ways to help its users get things done in a more efficient, personalised and natural way. The Problem : ‘Non existent Open Source Cross Platform AI Personal Assistants’ The big unspoken problem emerging with existing Virtual Assistants is that, these Artificial Intelligences are largely an entirely separate system with virtually no sharing of common information or consistency of experience.’ AI virtual assistants are supposed to adapt and empathise to the system of humans not the other way around’. We humans prefer everything simple and convenient. For instance you could control Amazon echo devices and other smart devices using voice control on the Alexa’s iOS app on Apple devices, but it does not mean that you could use Alexa as Siri’s replacement on an iPhone or an iPad. You could set Alexa as the default personal assistant on Android phones, but Alexa’s functionality is still pretty limited; it cannot do many native tasks on the device. What if you wanted Google Assistant in place of Microsoft’s Cortana, there is no downloadable app for that, although you could emulate it by downloading it as a software development kit and the Android tools it requires. It works on Command Line Interface hence we cannot expect an Android like Google Assistant experience on Windows, Mac OS or Linux. Solution : A single unified user interface should be implemented to manage and control devices from a hub instead of using Multiple UI’s of different forms since some devices do not even have screens or an on device user interface. Modern day Virtual Assistants need to integrate the capabilities between devices as a cross platform AI virtual assistant into an intuitive ecosystem, by offering seamless connectivity across devices to help users accomplish more with greater ease. Most of us use multiple mobile and smart devices in our everyday lives, building an ecosystem would significantly simplify your daily life through a Virtual Assistant. Moving your Music with a Tap: There are a few things more irritating than needing to hit that pause button in the middle of a song. A continuity feature in Virtual Assistants would let you enjoy your favorite music or podcast without interruptions. Without an Ecosystem you'd arrive home from work or college, pause your music, take off your headphones, connect your mobile to your speakers then play music. With a Virtual Assistant Ecosystem you’d arrive home click on the continuity notification and select a device, the music app launches on your Tv or Speaker and automatically plays music Call and Message Continuity Without an Ecosystem your phone would be ringing, you’d have to get up from your couch, search the living room, the bedroom, the kitchen and finally when you find your phone the caller hangs up With an Ecosystem your phone rings, you could answer the call on your couch with a smart speaker. Virtual assistants need to transform into an open scalable intelligence platform that empowers users to interact with a wide variety of devices to get things done. Apart from being Cross-Platform the most important virtue of a Virtual Assistant is the ability to comprehend and contextualize and understand what the user is trying to communicate and reply accurately and appropriately. In short virtual assistants need to be Emotionally intelligent. The User Experience design needs to be oriented towards Human-like Conversational flow that keeps context in mind and understands accents and consistency of tone. Modern Virtual Assistants should be working on perfecting the delicate balance between technology that feels exciting and futuristic, and that feels human and familiar.	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22,485	Challenge & Selection Storytelling is a signiﬁcant tool used by many people to sell their products, make their ideas look real and it also helps you to express yourself in a way that can make you be acknowledge from diﬀerent people coming from diﬀerent backgrounds. The power of storytelling is that it helps the audience to connect in a much broader plane. We all came from diﬀerent backgrounds so it was hard for us to ﬁnd common areas where we could elaborate on our ideas. Then, as a team we decided to base our app on a story and present it using storytelling. My friends and I have been going to a cafe where people with down syndrome work. Our biggest challenge faced was to ﬁnd a way to communicate with each other. So, as a group we decided to use storytelling and help them visualize and reﬂect on their feelings as well as getting to know each other better. They were very reluctant to listen to our stories and very excited to share their owns. To even broaden the focus, we decided to create a weekly session where we spent at least two hours sharing our stories with each other. Then, we combined storytelling with visualization and asked them to draw their stories and dreams. Our main goal in doing so was to help them develop their communication skills because they were really shy when we ﬁrst met and make them feel special and understood. Application Storytelling is long used to teach and share values, reﬂect and inﬂuence behavior. As time past we have realized that storytelling has helped the people at the cafe to be more open. Also, we have seen that they were more enthusiastic to work and the workplace, the place where they were once brought by their parents, have turned into a place where they have fun and came happy every morning. This not only made the cafe a much happier place but also improved their communication skills with customers and get them to a state of mind where they were much more conﬁdent. They were more open towards people they haven’t met and this made us very happy as a group to see that our activity has made an impact. The owner of the cafe realized how storytelling have made them feel special and in a state that they felt their emotions and ideas were valued. Storytelling not only played a fundamental role in improving their communication skills but also helped them to express their ideas in a better way and build on empathy, trust and acceptance. As we all shared our stories together we came up with creative ideas. We designed workshops to make engagement between customers and workers. Additionally, as a group we wanted to make them feel special after spending weeks together so we talked to their parents and learned about their biggest dreams. After learning about them we made their biggest dreams come true by taking them to theme parks, fashion storesi factories and museums according to their preference. We wanted to start this as a local project from where we live and hope to see it spread out. It was very special for them as their long awaiting dreams have become true. Insight & Approach It was a life-changing experience for me. It made me appreciate small things in life and also what I have. In addition, this social service encouraged me to get out of my comfort zone. As we did this activity with my friends I built long lasting friendships and the people at the cafe became my second family. This activity was not only an opportunity for them to socialize but also was a huge opportunity for us as we shared our dreams and stories that made us realize many minor details in our lives that went unnoticed in busyness. It was a moment of reﬂection on things that I appreciate and value. I shared our activity with the owner of the cafe and told him to continue this with diﬀerent students from diﬀerent schools to make them feel the same emotions we felt. This little practice has made huge contribution to their life as well as ours. As students we have experienced the importance of storytelling as it created an emotional link to help us communicate better and build resilience, while they felt very special that their dreams and ideas were being valued. In short, storytellings property of taking humans to the centre endangers understanding and empathy. Design Thinking for Innovation course not only showed me how these tools can be used in entrepreneurship but also how it can be applied to such places. Also, I have learned the importance of storytelling in uniting people and sharing their ideas. I always imagine to become an entrepreneur today in social service and this course has eﬀectively showed me how to use such a signiﬁcant tool to make my dreams become real.	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22,493	Brainstorming Challenge: I am a computer engineer professional. I am 40 years old with more than 10 years of experience in the non-profit sector. I work in the Information Technology department of an International NGO and usually face the problem of having issues with technology such as server, routers, computers, mobile devices. Specially in this moment when all of our staff is working at home with different conditions, I face issues with diagnostic problems. Selection: Brainstorming is a great tool. It has given me the ability to find ideas to solve problems. For example, during the pandemic a user was an issue with the Internet service, to be honest diagnosing this issue in an infrastructure you don’t know is a challenge, so I decided to use brainstorming firstly to find potential cause of problems that could be preventing the user to connect to internet. Application: I started listing all potential issues that could cause the connectivity issue, for example. • The provider is having issue with their service. • The hardware of the router is failing. • There is an issue with the software or configuration in the router. • The computer has an issue with the software or configuration. • The signal is low. • A hacker has changed the configuration. • The user is doing something wrong. • There are restrictions in the internet service. After listing these potential issues, I start checking each of them with the user. Insight & Approach Finally and after testing each of the potential issues, we were able to find the problem and fix it. I will continue using brainstorming in my day-to-day work and life. I really like this tool because you can use it with you and help others but, as I mentioned before, it requires practice. This course has remembered me the importance of this tool specially in the process of identifying needs and solution, I have had the commitment to continue studying about this and practicing. In the personal life, I also apply Brainstorming to solve problems. For example, I have used brainstorming recently to find ways and alternatives to achieve my goals or resolve personal challenges.	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22,494	Mind Mapping as a Tool to Navigate the Complex Smart City Landscape Challenge I work in a real estate development company which has set a new growth direction for the next decade, in development of smart and sustainable solutions for the built environment. We deal with many diverse groups of internal and external stakeholders – including local governments, private landowners, private developers, research institutes, technology solutions venders, regulators, specialist consultants and functional heads in corporate strategy, engineering, sales and marketing, project management, operations, etc. Every stakeholder has a very different interpretation of what a ‘smart city’ encompasses and entails as well as what defines sustainability. This has led to countless long meetings, conversations and brainstorming sessions with no effective convergence into tangible ideas, hence no consensus on near term plans for prototyping and testing. Selection As a member of a small department formed to spearhead this new initiative, we need to urgently find a way to facilitate more effective communication with various stakeholders. I selected Mind Mapping as it give a quick helicopter view of the numerous solutions (in the count of 50 and above) that can be explored as a suite to serve the township operators, estate/ facility managers and offers a visual ideation and organisation tool that can easily be expanded, revised and added on to over time. Application The department managers who deal with different stakeholders are first tasked to do a ‘stock-take’ of all the solutions they are exploring with ecosystem partners and new ideas that are generated in response to new use cases. Next a virtual cloud based mindmap is created and managers start adding and then clustering the ideas on the mind map. The first manager mentioned he was exploring collaboration with an autonomous vehicle company and would classify under ‘Smart Mobility’ theme, the rest of the managers sieve out the solutions they were looking at like shared electric vehicle booking app, micro mobility sharing platform, etc. and added to that theme. This process was repeated until all the managers have contributed all their solutions and ideas onto the mind map. The end result are 2 mind maps – one grouping into themes (smart mobility, smart community, smart utilities, smart governance, smart operations), and one grouping into target segments and customers (smart government, smart township, smart buildings, smart homes). Insight This exercise helped the managers visualise how the work they do can be organised, structured, streamlined and most importantly how they can be synergised and integrated with the solutions and ideas others are working on with their respective stakeholders, in order to present comprehensive solution suites for potential clients. Different ways of grouping - into types of functions and themes, and into application scenarios offers clarity and aids in focusing discussions with vendors and clients by zooming in to a particular “cluster of ideas" to continue ideation or discussion. Having the same mental framework is very powerful and makes meetings more efficient. Mind maps are also easy to edit and ‘grow’ by adding new branches. Approach This mind map has to be done virtually due to covid social distancing measures, with all managers working from home. This has its challenges as well as opportunities. The challenge lies in getting everyone to be comfortable and familiar with the mind mapping interface, where to add a point, how to change the connection, how to move the bubbles around, which was never a concern when we stick, organise and reorganise post-it notes on a board. There was also moments of confusion when a number of users attempted to edit at the same time. However the benefit it brought is the ease of sharing, editing, and even presenting as an engaging interactive slide show. I foresee I would use mind maps repeatedly and frequently, for almost every meeting and discussion; as I have witnessed the huge advantage in setting the mental framework, to prepare the minds of business and technical personnel for tackling complex projects and challenges. One thing I might do differently is to conduct journey mapping for each of the 2nd tier “application scenarios" before generating the 3rd and 4th tier ideas and solutions. The coupling of these tools can help shape more robust proposals.	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22,498	Challenge & Selection I choosed to use the tool of Visualization, or Visual Thinking, to achieve a shared understanding of a problem among a diverse group of stakeholders before attempting to identify and define possible solutions to the problem.i often use it with my team members when we are trying to bring up a new idea or when I am facilitating something to them.I use a set of questions for discussion to allow a diverse group of stakeholders to learn from each other in the process of defining the scope, key elements, and relationships between elements to consider when identifying pain points and opportunities for solutions. Application I start the process by creating a visualization graphic of the problem domain. To develop the visualization graphic, I will draw from any existing material available to understand the environment. The existing material may be operational or procedural documents, training materials, marketing materials or other auditing reports. If materials are not available, then I conduct informal interviews with one-three of the stakeholders who serve as my main points of contact on the initiative. If appropriate to the situation, I approach helps to reinforce the notion that every service has customers with whom the service provider interacts and internal processes that enable the organization to provide the service. The template I often start with also has a column on the left to identify Partners and Value Chain Providers and a column on the right to identify Oversight Organizations, such as Congress, advocacy groups, and other entities that may add constraints to how the organization operates. The visualization graphic is simple, using simple shapes and icons available.If doesn’t work, then I will create a different type of visual, either based on a high-level process flow with swim lanes for different stakeholders, or another format. For the activity, I will divide the stakeholders into groups of 5-6 participants each representing a different organization or area of interest. Each group receives a poster-size copy of the visualization graphic that they can write on directly, or use sticky notes to make comments. I give them two-three questions to answer, such as: 1) What key elements are missing from the graphic? 2) What would you change about the graphic to make it more accurately reflect your problem space? 3) What key insights do you have about the relationships between the entities in your problem space? I give them approximately 30 minutes to discuss the questions and mark up the graphic. Then I have each group report out on their answers to those three questions while pointing to the mark-ups on their poster. As each group reports out, I record commonalities in the insights of each group, and then additional insights that come from the group discussion on an additional copy of the graphic. After the session, I digitize each group’s poster as an artifact, create a view that combines the shared and new insights from the group discussion, and then create a revised graphic that incorporates their feedback and proposed changes that they agreed to as a group. Insight & Approach What I have learned from conducting this exercise with several groups is that while the graphic – especially the revised graphic that incorporates their feedback – is important for reinforcing their understanding of the problem they are working to solve, the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem space. The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems. While they could create the graphic from a blank slate in a collaborative manner, starting with a conversation with them. They can quickly identify where they are in the graphic and can more quickly gain new insights about relationships between key entities instead of taking time to identify them. They can also identify variables in the problem space – that is, it helps them to identify what they don’t know, in what areas they need to obtain information or data to provide the values for the variables. Since I discovered that the most valuable aspect is the shared insights and learning, next time I would use the visualization activity as a starting point for a series of design thinking activities. Then the revised graphic that incorporates their combined feedback can serve as a reference tool throughout the remainder of their work.	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22,499	Reﬂection: Mind Mapping Challenge I work as a brand strategy manager in an advertising agency. My job largely entails creating interesting, witty and relevant content for various brands. My challenge is to create such content, that leaves a smile on the viewer’s face in order to create brand connect and increase the brand awareness. Every project involves development of larger campaign ideas and its social media content. Each needs to be eﬀective and build a sense of relatability. A team of 4 must handle the whole project. Timeline and delivery for each project is rushed with a limited timeframe. Delivery ranges from 2 days to a maximum of 2 weeks. The team needs to focus on methods and techniques that not only enables delivery within the given time but also ensure good quality content and data understanding. Selection The team currently employs referencing as a method to develop content. It requires looking and examining for existing content with the same theme and build insights through that. For the development of good content, strong understanding of the information, insights and patterns are necessary. For this reason, mind mapping is selected as the design tool. In general, mind mapping involves looking for patterns and strong insights from the existing data that is collected in the ‘what if’ phase. Application With the rise of online learning, in the recent times the demand for tabs and laptops have seen a rise. However with this rise, there have been many concerns that the buyers (parents) are facing. It was crucial for us to develop a campaign to sell these tech products keeping in mind the parents and their concerns. For the same, we started work on mind mapping by ﬁrstly collecting secondary data, references across the web, and conducting a group study of 20-30 people, selected from the speciﬁc target audience. This is then simply collated and put up on a board (it’s like setting up a gallery). The data collected from people revealed a lot of insights and concerns and focused on the information beyond the surface level. This was then shown to the stakeholders. The stakeholders in this case include the brand team of 4, the design team who would be developing and executing the process and the client team that is in direct contact with the client. Client team helps get a better perspective of the client business objectives. Each stakeholder was given 15-30 minutes to note down their thoughts and recommendations based on the information collected. Post this we started developing our mind map. Each stakeholder put up their thoughts on another board - these were clustered together based on the relevance of it as opposed to other suggestions. This is where the ideas come to play. Interesting insights and even ideas were picked up by leveraging the understanding of the diﬀerent stakeholders. Using the insights from the stakeholders and secondary research, we continued asking ‘so what?’ Till we reached an idea that works best for the brand. We stopped mind mapping when we were able to clearly identify buyer pain points (Eg: pertaining to their child’s digital health, impact on eyes due to longer screen time, etc) and the product features that connect well and help resolves these issues. For the experiment, 2 people from the team were called with one using the existing approach and another testing out the Mind Mapping approach. With a timeline of a day, the results and ideas of the two were observed. This helped in identifying the impact of the Mind Mapping design tool. Insight By applying the mind mapping tool, the team was able to identify insights and patterns that were otherwise diﬃcult to point out. It was able to easily capture the consumer pain points. As expected, the ideas developed from mind mapping returned better and more unique ideas as compared to our existing approach of merely referencing content online. The use of mind maps and getting varied perspective helps provide an intuitive and holistic approach. The visualization further helps to draw out patterns and unique insights for campaign development. While I have learnt about the eﬀectiveness of mind mapping, it has shown to be a time consuming process. Approach Moving forward, I would certainly use mind mapping for the initial stages of the campaign development. This is keeping in mind the positive eﬀects of the mind mapping tool and the time constraints. Understanding the time constraints for content development, mind mapping may not be suitable for smaller projects that require the delivery in a day. However, it can play an important role is larger campaign development. Therefore in the future, during campaign ideation, once we have access to the ‘what is’ data I will include the mind mapping steps to ensure a well rounded and holistic approach.	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22,502	Design Thinking for Innovation Storytelling Reflection Challenge & Selection: For the longest time, I’ve always struggled with storytelling and incorporating this concept into my work. As an apparel design and development student, being able to perfectly tell stories of the creations being made will be crucial for team dynamics, fueling further product innovations, and, on the receiving end of consumers, purchasing the final product. When it comes to designing, designers are able to conceptualize what is going on within their minds with ease, but communicating ideas to others in a meaningful way has been a challenge for me. A goal that I’ve personally set for myself regarding my design process is to conduct adequate research. By researching the history of a garment, the influences that the piece may have on certain communities, and the trends that are likely to emerge in the future, I am able to collect all the necessary information and interpret it in my own way to convey the story I want to share. The important aspect of my goal is to not only take the audience and consumer on a product journey but also elevate my apparel designs so that it can pay homage to the past and launch the storytelling stages into features of the final product. I’ve selected storytelling because I wanted to use this tool to understand it on a deeper level. As mentioned, I often struggle with storytelling when it comes to design. My challenge is jumping right into the design phase without conducting much research or ideating concepts and prototypes. I’ve also come to realize that the way I’ve been operating doesn’t facilitate much growth and restricts me to expand my ideas. Thinking on the same level as consumers, creating trust and connection with them, all while understanding the user experiences will help me create sustainable growth and fuel better ideas that lead to product innovations. Application: Conducting adequate research to understand the past has been one of the most successful things that have helped me in storytelling. By understanding your inspirations, learning more about your product and its history and all the micro influences and movements that led it to be that product, along with tapping into consumer shopping habits, shopping behaviors, and human tendencies of your audiences have allowed me to learn more and triumphantly apply storytelling into my design. The product that I remember creating was a selvedge denim jacket for motorcyclers. Since these jackets have been popularized over time and have become an iconic fashion piece, I needed to figure out a way where this new concept could be different, while also paying tribute to its past. My research drove me to learn more about the history of denim in the late 1800s and early 1900s. There was an oversupply of denim and since this material was very cost-effective and useful in protecting coal miners, various models of jackets were created over time. Now, within the 21st century, the denim/workwear culture still strives to honor the past. However, the denim workwear culture only satisfies a small number of actual motorcycle riders. Riders are looking for enough protection in case of an accident and value a material that is not only breathable and comfortable but one that will protect impacts and abrasion. The stories that I wanted to carry forward were the vintage denim material, its classic garment cuts/patterns, and the perception of what the jacket brings to the actual wearer--pride, armor, and ruggedness. Another storytelling piece that I could tie into the past was the idea of future technologies such as innovative textiles that consist of kevlar and mesh to promote breathability. Understanding all the nuances of the final design intent and communicating it to other team members lead to a more efficient and successful project. Insight: When applying new tools to help solve a complex problem, it’s amazing how different one’s mechanism of thinking becomes. The new flow of how information is perceived and processed is gained and one learns how to properly grow and adapt to challenging situations. Applying storytelling to my design habits has allowed for a more holistic approach to the final product, and in hindsight, also allowed for healthier collaboration amongst team members and my own idea and way of thinking. Not only do team members better understand the project’s design but they also have a level of understanding that can allow for improved feedback, comments, and ideas. On the consumer-facing end, customers are able to receive more specifically tailored products with a greater user experience that connects on a personal, utilitarian, and fashion level. Approach: A different approach I would take is incorporating some sort of visualization element into my storytelling process. In the situation of conducting research, having group interviews or one-on-one meetings, and learning how consumers think is very crucial in the product creation process. Using visuals to describe a potential new product idea and conveying this concept to consumers with sketches, pictures, videos, and other media inspiration will allow designers to make better-informed decisions to forecast what consumers actually want. The combination of storytelling and visualization is a powerful tool to have. Using it in the design space will unlock new ways of thinking amongst designers and with consumers. Overall, it allows all parties to tap into a different way of thinking instead of using ambiguous language that can get lost in the communication mix. Not only does it better align ideas and stories with others, but it also creates a better environment to solve problems and develop innovations.	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22,503	Reflection – Mind Mapping Challenge & Selection As a project manager, the first great tool of design thinking I utilized to understand a problem in managing my project and my team effectively was the mind mapping tool. I often use this tool since it develops my project management skills, leads the team much more efficiently, and problem-solves by integrating it into my business projects. I have used this versatile technique which has stood the test of time in my project management. The technique enabled me to gather ideas and improve my productivity, memory, and creativity since from planning to the execution, effective management of the project required a combination of productivity, organization, and leadership with a dash of innovative thinking for good measure. Therefore, the technique acted as a catalyst in drawing my mind's most creative ideas that I captured in something tangible, taking the project I was working on to the next level. Application I begin by determining the scope of a project. I will let a team fill out the project's conditions, deliverables, requirements, and assumptions to establish the project's scope. Drawing a colorful graphic for the project might be especially helpful in determining the scope of the job. If necessary, I will break down the project's scope into precise tasks, assigning individual tasks to my team and myself with deadlines connected to each component. To save time and efficiently exchange ideas through presentations, I will hold meetings as the project manager and use the strategy of highlighting the needed information for the project in minutes instead. I will use the tool since it is ideal in presentations instead of using slides with heavy text in engaging the team, thus making it more valuable. The tool will assist me in properly managing my team. For example, I will assign different people to different responsibilities and establish an organizational structure that will allow me to choose who should be reported. It will make it easy to reference and arrange resources in all project phases for the project's resource repository. Instead of uploading many resources and papers, this will make each part easy to access. In the problem-solving activity, I will use the tool to address and fix the arising issues. This will be easy through the simplification of the problems. Using the tool will understand problems easily and relevant information to be collected more easily for informed choices in the decision-making process. Insight & Approach I have learned from this activity that mind mapping allows you to successfully brainstorm and sketch the key elements that make up any business project's fundamental idea. A manager can merge thoughts, resources, and ideas into a mind map diagram in an easily digestible and well-organized manner. It also aids in establishing a project's scope, resolves challenges, creates precise tasks, successfully manages a team, and makes decisions. Since I learned that the most beneficial component is the shared insights, I would use the mind mapping technique as a jumping-off point for a series of design thinking exercises the next time. The project management exercise can be used as a work reference.	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22,504	Reflection Challenge: Currently I am a second-year engineering student in Information Technology field. So, I am aspiring to be a professional web developer in the coming future and I am learning to create and design web pages to improve my learning experience. As I am learning, I come across a lot of web pages which I try to code. But coding requires pre-planning as to how the web page will look and what all features and options it will contain and code accordingly. Selection: To tackle this problem, I chose to take help of two design thinking tools. Those are: Visualization and Mind Mapping. These two design thinking tools greatly come in handy while solving these types of problems. Like explained in the video lectures, visualization is important as it gives us a better understanding of the situation and helps enhance the creativity and motivation to solve that problem. Application: Visualization and Mind Mapping were best suited tools. Here is how I used these in my coding experience to ease the problem: 1)Visualization: I used the blackboard and made a rough sketch of how the site would look after execution of the code using different colors for different sections. I also marked the parameters and other stuff like margin, padding etc. This made the picture clearer and made it easy to code the page part by part. 2)Mind Mapping: Mind Mapping was used by me to break down the problem statement into smaller parts as coding for small-small parts is much better than coding the page all at once. It also helped me to create subparts of each section which were then completed without any difficulty. Insight: By using these two tools, each component and structure could be understood easily and was made clear. By breaking down the code using design thinking tools, it gave a deeper understanding of the syntax and relations between HTML tags and CSS targets. It also enhanced my creativity and I could easily add new features to the pages. It made the coding part much more interesting and fun to work on. Approach: Using these same tools, I would further like to change my approach to new problems by making flowcharts and highlight different ideas in different colored region according to their priority of importance. For eg: most important tasks to be highlighted in red, moderate difficulty tasks to be kept in green region and easy to do tasks to be highlighted with yellow and flow of the program to be marked with blue. This will help me easily recognize the structure of the program without even actually reading it and understanding it just by looking at the color of the region they are kept in. I would club Mind Mapping and visualization to create the ideal design of program flow.	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22,505	Using Mind Mapping Tools There may be many different tools in generation ideas as Visualization, Story Telling, Mind Mapping and Learning Launch. From most of them, my preference to use in generating ideas and thoughts by using Mind mapping Tool. Mind mapping is the great tools of organizing your thoughts and ideas if you are a visual learner. It is also alike a road map which can helps you in looking for patterns and insights in a large quantity of data you collected during your exploration. Mind mapping is in a picture form to represent ideas and concepts. By focusing on key ideas and looking for links between them, you can ‘map’ knowledge that will help you better understand, retain and organize information. They are also used for ‘brainstorming’ However, the challenges of using mind mapping tools for me is in drawing skill. Also mind mapping is not unprofessional to present in some meeting and limited information. Sometime, it may takes more time than regular noting down. On the other side, mind mapping is very supportive for creative thinking which can easily transforming your ideas into visualization, more enjoyable and much better in visibility. When I applied the mind mapping tools in building the strategy of my business, I was enjoyed in thinking and convert to mind mapping diagram. Also mind mapping tools seem like a kid staff but very useful in converting into visualization. It is more efficient in generating creative ideas. In order to more effective in using mind mapping tools, I will collect the ideas by using idea boards with sticky note, idea roadmap journey, and drawing patterns to gain more ideas and thoughts from my team and myself in especially building in strategy to achieve the organization goals	[ 17693, 11598, 11194, 17153, 29, 16981, 36236, 21124, 36019, 26571, 48264, 33108, 30888, 32749, 20375, 18008, 136, 16260, 16880, 136, 11598, 29, 11194, 19816, 10522, 10458, 379, 30, 7913, 37135, 38131, 47766, 136, 37366, 40643, 48172, 49728, 33108, 30887, 32749, 19816, 29, 47963, 22241, 49766, 11598, 36034, 17149, 379, 29, 11598, 36034, 34389, 47736, 31269, 48264, 38131, 38541, 51280, 47963, 19816, 32749, 32816, 51273, 20234, 18675, 50213, 35148, 379, 29, 9685, 34389, 19626, 19538, 18675, 43596, 36021, 50745, 22391, 31857, 51273, 33108, 35654, 30212, 39327, 19816, 33743, 33108, 18675, 35003, 29, 41625, 38131, 25570, 51273, 23647, 27594, 51280, 29206, 379, 11598, 36034, 34389, 33108, 18675, 39850, 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22,513	– Visualization Challenge & Selection: The first tool I used was the tool of Visualization, or Visual Thinking, to achieve a shared understanding of a problem space among a diverse group of stakeholders before attempting to identify and define possible solutions to the problem. I use this approach often with our customers, who are government agencies working to apply technology innovations to modernize their mission or the delivery of their services to their customer, which may be U.S. citizens, businesses, and non-citizens. I have used the technique of using a straw man visualization of a problem domain with a set of questions or prompts for discussion to allow a diverse group of stakeholders to learn from each other in the process of defining the scope, boundaries, key elements, and relationships between elements to consider when identifying pain points and opportunities for improvements or solutions. Application: I start the process by creating a straw man graphic of the problem domain. To develop the straw man graphic, I will draw from any existing material available to understand the environment. The existing material may be operational or procedural documents, training materials, marketing materials, GAO or other auditing reports. If materials are not available, then I conduct informal interviews with one-three of the stakeholders who serve as my main points of contact on the initiative. If appropriate to the situation, I will borrow the concept to “front-stage/back-stage” from previous research, and discussed in David Gray’s book, “The Connected Company”. The front-stage/back-stage approach helps to reinforce the notion that every service – even an internal service – has customers with whom the service provider interacts and internal processes that enable the organization to provide the service. The template I often start with also has a column on the left to identify Partners and Value Chain Providers and a column on the right to identify Oversight Organizations, such as Congress, GAO, labor unions, advocacy groups, and other entities that may add constraints to how the organization operates. The straw man graphic is simple, using simple shapes and icons available in Visio or on the Internet. If the front- stage/back-stage view doesn’t work, then I will create a different type of visual, either based on a high- level process flow with swim lanes for different stakeholders, or another format. For the activity, I will divide the stakeholders into groups of 5-6 participants each representing a different organization or area of interest. Each group receives a poster-size copy of the straw man graphic that they can write on directly, or use sticky notes to make comments. I give them two-three questions to answer, such as: 1) What key elements are missing from the graphic? 2) What would you change about the graphic to make it more accurately reflect your problem space? 3) What key insights do you have about the relationships between the entities in your problem space? I give them approximately 20 minutes to discuss the questions and mark up the graphic. Then I have each group report out on their answers to those three questions while pointing to the mark-ups on their poster. As each group reports out, I record commonalities in the insights of each group, and then additional insights that come from the group discussion on an additional copy of the graphic. After the session, I digitize each group’s poster as an artifact, create a view that combines the shared and new insights from the group discussion, and then create a revised graphic that incorporates their feedback and proposed changes that they agreed to as a group. Insight & Approach: What I have learned from conducting this exercise with several groups is that while the graphic – especially the revised graphic that incorporates their feedback – is important for reinforcing their understanding of the problem they are working to solve, the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem space. The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems. While they could create the graphic from a blank slate in a collaborative manner, starting with a straw man jump starts the conversation for them. They can quickly identify where they are in the graphic – or if they are missing – and can more quickly gain new insights about relationships between key entities instead of taking time to identify them. They can also identify variables in the problem space – that is, it helps them to identify what they don’t know, in what areas they need to obtain information or data to provide the values for the variables. Since I discovered that the most valuable aspect is the shared insights and learning, next time I would use the visualization activity as a starting point for a series of design thinking activities. Then the revised graphic that incorporates their combined feedback can serve as a reference tool throughout the remainder of their work.	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22,515	Example Reflection – Storytelling Challenge & Selection Storytelling is an absolutely incredible tool that has helped me much to deal with some problems. I use this tool in my home. I have a younger brother and sister in my family, and I have to spend most of time looking after them, given this pandemic-time. When I have to look after them, we share stories for multiple purposes. Not too long ago, I realized that our bond is not too strong, in terms of sharing our feelings with each other. Also, as an introvert, I was facing different challenges to communicate with people, and share my thoughts, even with my own family members. It was hampering my social ability. I felt as if I was missing one of the most important aspects of being human, which is socialization. As a part of solution, I chose storytelling, so that it can become easier for me to deliver my thoughts, and at the same time, strengthen my relationship with my siblings. Storytelling is simply an act of sharing stories. Often, when they need help with study, or I have to understand them, as a part of communication, I use storytelling. I tell them stories of my own life, and others which I've heard from my parents, to help them cope with some problems they face. I use storytelling, to break down my emotions as a story to share. From the video in this course, what I deduced is that storytelling is a very easy way not only to connect with people, understand them, but also to connect with myself. So, I chose storytelling to deal with this challenge to overcome a little dark side of being an introvert, and to connect more with my siblings, because I find it easy and effective. Application Well, the first time I got the idea of storytelling when I was watching a YouTube video, where a speaker was telling story of her about facing domestic violence and how she divorced, going against the narrow- minded society. I felt that it was a great medium to encourage many people to stand up for themselves, and against many problems of the society. By practicing storytelling at my home, I am able to teach my younger siblings about the lessons of morality, and positivity. As far as I can tell, this has changed the way I think, and my perspective in viewing a problem. It helped me to sow the positive culture, in my home, of sharing thoughts, and being comfortable with speaking with people. The best storytelling exercise we do is, playing different roles. Well, it's like a minor game. We assign different roles to each other, like of a doctor, who is working on rural areas to help people, or a farmer and so on. And, then we ask each other to share the (fantasized) stories about the best work they had done in their respective fields. Getting into such character encourages my siblings to think creatively and of course in an innovative way to create scenarios of opportunities in face of problems. Also, we give each other a certain time period to discuss about the best and worst part of days, and connect them with stories by thinking what we could've done to make those situations better. This caused us to have strong perspective about certain situations, and certain topics. Storytelling helped me and hopefully them to cope with problems they faced in the day, strengthen our relation as siblings, and be comfortable sharing our thoughts, and emotions with others. Insight & Approach Well, I can't describe how much helpful storytelling has been to me and my family relations. The timid and shy myself has now metamorphosed into an open human, who can now share and deal with a huge range of emotional turmoil. I can now comfortably reason my opinion in front of other people, not only my family. And, in case of my siblings, they have become more open to me, and the boring life has been spiced up. In all, it has boosted my self-confidence, perspectives on certain things, my social relations, communications, and my thought process. After applying storytelling with my siblings, I found it affecting on other aspects of my life too. I was once walking to my school for I missed my bus that day. On the way, I stood up against a mother who was yelling and beating her child for a tiny wrong thing he had done. I couldn't imagine myself being at that position, from a shy girl who couldn't stand up for herself to claiming right against the wrong thing. Also, I found myself being less nervous delivering speech in class, and debating with a friend on any topic and that also with strong opinions. So, as an alternative approach, storytelling helps to provide chain effect on multiple aspects of life. With that being said, I too think that storytelling helps in much more areas of life, than only business. As an alternative approach, I think I will apply storytelling in a bigger and broader area like social activity, and delivering my opinion to people in larger platform to speak against the wrong doings in our society. As an example, delivering speeches in school, and working collectively in certain problems might be an initiation. Also, I will use storytelling along with visualization, to make the exchange process more effective.	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22,518	Reflection – Visualization Visual are everything. There’re one of our crucial five sense and we process are information with our eyes before we do it our brains. Visual imaginary can be used to communicate to educate to evoke emotion so much more. Facing the challenges and changing situation you experience as an entrepreneur mean you have to creative to survive and adopt. You might fund that when it comes to mapping out business growth and resolving problem visual thinking can help reach solution quicker and easier. Visual thinking is a learning style in which thoughts and ideas are navigated and understood through the use of imagine. A large proportion of the population employ visual thinking in their day- to- day lives. Application Entrepreneur is a board term and you can be an entrepreneur in just about any area. However, you will have a pick a field of work in and business to start. Find business that won’t only be successfully but is something that you are passionate about. Entrepreneurship is hard work so you want to focus your attention on something you care about. Before begin your business, you need to have a business plan. A business plan layout any objectives. You have as well as your strategy for achieving those objectives. This plan is important for getting investor on board as well as measuring how successful your business is. Now every business appeal to everyone. The age, gender, income, race and culture of your target group will play a large role in determining where you open up shop – or if you even to have a physical address for business. Research which group fits your business model best and then gear every thing to attract that demographic. While networking important in all field it may be most important for entrepreneur. Networking how you meet other people that might have skill you can ever in your business. Consume want product but they don’t always know which product to pick you’ll have to find out what makes your product unique and then sell it based off the value it adds. You should be focused on marketing before during and after you start your business. Insight and Approach The deep insight into the like of an entrepreneur the qualities he should possess in order to be successful and to survive in the toughest competition that is prevalent in today global arena. It also focusses on the personality traits of the entrepreneur and in general the specific factor and reference that motivate the entrepreneur to march ahead and got a triumphing success. The element of entrepreneurship in the process of industrialization and economic development could be realised as early as by the beginning of the 19th century. 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22,519	Example Reflection – Learning Launch Challenge I decided to use design thinking for an innovation idea, which I had. As a banker, my subject is open banking and digital ecosystem, including startups like fintech. As the digital adoption in Switzerland is very behind the other countries, nobody is really missing the idea, but I want to become it as a need. My bias is very high, I know. Thus, that is why the choice of the right tool is very important to get good insights. Furthermore, because it is an innovation that does not exists, it is difficult to imagine and describe by an example, because there is none. My aim is to figure out, if the idea of a digital ecosystem would survive and raise a demand. As the digital penetration and the trust in non-banking provider is low, I wanted to figure it out fast and cheap. Additionally, I want feedbacks from customers, what wows! To begin the process, I already had a hypothesis, how the idea will work. Selection First, I needed a team. For that, I have also used a lesson learned of this course. I built a team from different departments to have the broadest aspect to continue. To have the cheapest and fasted way to try the idea, we dhave chosen the Learning Launch. This tool gives us a direct feedback if the idea works or not. If the hypothesis doesn’t work, the customer will tell us what we have to improve. Therefore, in the first round we have to know “what if”. This is possible, after we explained them what is the aim of the project. At this moment, we generate a demand. It also shows us, how the customer journey and their thoughts is. Application First, my team and I analyzed the customers’ dates, to evaluate the four most popular customer types. That enabled us to invite the “right” ones for this journey. It also allowed us to create personas after the test. For that, we had to take our own dates because of the type of bank. We thought about to just take a study, but as a private Bank, our clients have another type of need and reference to the bank. Furthermore, as it is an investment we will do with this new offering, we should respect the majority of our clients, which generate us revenues. Thus, we cannot always go with the digital flow. We invited 50 clients and explained them our new model, the digital ecosystem. We gave them only one sheet of instruction about a fictional need, like buying a house. We also distributed a sheet, so they could give us feedback about their experience. Without helping them through the process, we observed the group and asked them some questions while they were doing the assignment. Insight & Approach This approach gave us two feedbacks. The first one was about the idea. Did it meet the need we hoped for? If yes, we could have improved the idea to a first version to launch it within the whole bank for all customers and doing marketing and everything. If not, we had to rethink about the idea or not even start it again, because it’s so bad. However, we were lucky and the idea was a success. We had many inputs after the test, and the consensus was happy with this digital ecosystem. Banking now was more convenient and it enhanced the customer experience. One big point of course was the security and privacy. As the idea contains the collaboration with startups and using API’s, this point was the biggest refusal. This really was a point, we didn’t mentioned and discussed with the customers. We were focused on the idea and handling, but not about the explaining of the whole back-end process, which the customer doesn’t see. Some of the clients are IT specialists, and so they challenged us. For a second test, we just invited the critical and techies. We did a better introduction and manual for them. We also changed something in the back end process. So that our collaborating partners don’t see the personal information anymore, except, the information is needed for regulatory requirement as AML and KYC. The Learning Launch definitely was a good decision to test our idea and generate great insights. For a next test about this topic, I will also try Storytelling. Taking personas and tell a story about their journey buying a house. It gives us the chance to emotionalize the clients with a strict story. It tells them the aim about an ecosystem and not the handling. Thus, they will have no interruption in the story. With a learning launch, they have to do the process on their own and stall in the process.	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22,521	Example Reflection – Learning Launch Challenge & Selection The tool that I chose to use was the tool of Learning Launch, which is defined as a small experiment that tests your new idea in the real market. I believe in the value of using this approach since it can provide the required validation to the ideas arrived at based primarily on assumptions, which would support the success in its implementation. The idea being considered is the feasibility of becoming a Digital Transformation Consultant. Digital Transformation is the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital technology with newer digital technology (Wikipedia). I have over fifteen (15) years of experience in the ITC market, both in hardware and software. With the world now experiencing the Covid 19 pandemic, many businesses have been forced to close down due to loss in demand/ government regulations prohibiting its operation to prevent the spread of the virus. I believe that because of this, many companies will consider the value of digitizing their businesses to take advantage of its benefits, primarily cost reductions. The technique I used was to conduct an experiment with a company to show the value of digitization to encourage their adoption. Application The company I selected was a real estate agency. It was comprised of a managing director, an office manager and five (5) agents. I first wanted to see how their Value Chain was set up. The Sourcing segment for the real estate opportunities were their existing contact list, a Real Estate Website they were a member of, as well as emails and calls made to them from persons who were referred to them. For the Operations segment of the Value Chain, first the agents would visit to inspect the properties which they were considering for sale or rent. They would then take photos for marketing purposes and conduct interviews with the owners to get full details on the premises and the terms of the deals they were willing to consider. The information is then sent to the office manager who records and files the details and builds the advertisements for the properties. For the Distribution segment, the advertisements are posted on the internet and via email. The agents would then conduct site visits with the prospective tenants, contact the owners concerning any additional questions or offers being made, and arrange the processing of the sales/rental agreement. One of the challenges that was revealed was that the office manager felt overworked by all the activities she had to do for all the agents. Another was that there were some challenges with the assignment of ownership of the opportunities, sometimes with more than one agent working on the same opportunity. My solution to them was to adopt an Enterprise Resource Planning/ Customer Relationship Management solution that was offered by a leading global IT Solutions provider. The solution could connect to the website and email addresses to upload the opportunities whether they were from buyers or sellers. It would then send an alert to the team that an opportunity was now open. The team member would then take ownership of the opportunity and continuously post updates to show its progression. It would serve as a repository for all the photos and details of the opportunities which would reduce the workload of the office manager. It would also provide other information such as statements on the performance of the company, invoice generation, and other data analytic offerings which made the managing director excited. Insight & Approach From the Learning Launch I performed, it confirmed that the Digital Transformation Consultant would be a good area to focus on in my country and region. The approach I took was not product focussed but customer focussed. I saw the difficulties that the company was facing that even though they were small in size, the challenge of keeping up to date with the progress of opportunities was not only time consuming but led to productivity wastage. In addition to that, with its adoption it will lead to the agents being able to work on more opportunities and provide better customer service. I do see the value of Learning Launch as it does offer the ability to customers to experience the values of the ideas being presented and indicate whether future investment should be made given its positive outlook. If the idea is disproved, they can then focus their resources on ‘tweaking’ it to correct any faults or to explore new ideas.	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22,526	Reflection – Mind Mapping Challenge I'm working in the training center of a large financial corporation. The training unit is responsible for over 9,000 workers training and development. One of our challenges is to use wisely and effectively the training budget and resources. Another challenge is to maintain our professional abilities and therefore enable every worker in the organization to participate in a training activity at list one day per year. Lately we have found out that we achieved only part of this target. Some of our workers got 3- 4 training days per year while other workers didn't learn at all. We understood we have a problem in our training data analysis process and implementation. We had to make some changes in our training data analysis in order to rearrange the distribution of learning resources. We decided to do a mind mapping process. Selection Mind mapping is looking for patterns and insights in a large quantity data. The goal of mind mapping is to extract meaning from data in a way that let patterns and insights to immerge. We wanted to understand what is the current situation, why our present tools doesn't work as we expected and what we should do in order to improve. Our clients were the management board, workers, human resource units and managers at the training center. We used the metaphor of Leidteka and Ogilvie of yard sale, and tried to follow the mind mapping process. Application For our mind mapping process we started by mapping of all our customers, tools, reports and available data on training activities in the organization. We collected available information concerning training activities and data. We also interviewed people in the organization who are expert in data analysis and interviewed managers, trainers and local human resource units. We tried to understand what are our customers expect to get and understand from our data analysis. From the new information occurred new patterns and perspectives we were not aware to, before we started this process. After gathering all the information we started to organize it first by formulate basic categorization and sorting the information. On the second phase of the process we invited 10 of our main clients for a one day session. We prepared a big gallery with the information we gathered and presented maim categories and topics that we have revealed from the first stage of analysis. After walking around the gallery and take notes we set in little groups and discussed the findings, insights and ideas. On the last part of the session we gathered back and presented the notes, insights and solutions. Insight By applying the mind mapping tool we got new perspectives and understanding of our challenges. The insights we got helped us to focus on the main steps we have to take in order to start changing the situation. In this process we received insights concerning our data analysis tools and how to improve them, how to meet our customers' expectations from our training data, improving our tracking methods, what are the role of our partners and colleagues in using and implementing data conclusions, and how to empower our self and our clients in using more effectively analysis tools and conclusions from data analysis. Approach Using the mind mapping tool helped us a lot in researching and understanding our challenges. It contributed to our thinking process of how to improve the situation. The opportunity to analyze the problem based on diverse resources, meeting different stake holders and searching forms ( such as data, reports, interviews and etc.) enlarge our ability to achieve new understandings and define new work plan. It was important that many people took part in the process and shared their views and knowledge. This process will also contribute to their understanding and engagement in the training data analysis and implementation in the future. The most important thing for me the next time I will use mind mapping tool is to remember how vital is to involve all the relevant stake holders including the opponents and senior decisions makers.	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22,528	Challenge and Selection: Visualization I work in an IT department of a pharmaceutical company and part of our projects is to prepare data for scientists such that they can include it in their hypothesis process. Such projects can also be called Literature Based Discovery (LBD) projects. When I was recently asked if I wanted to work on a new LBD project, I didn't hesitate to join the group. However, after the first conversation it soon became clear that our established methods would not work here. We had a huge toolbox, which offered different solutions to various problems, but we had nothing in our toolbox, which could only contribute in part to the success of this LBD project. I was surprised that we didn't foresee such a project and therefore didn't extend our toolbox. The question that came up here was whether this was an “one off" LBD project request that was only relevant for a very small group of scientists, or whether other groups of scientists would follow. Application For this reason, I suggested first to find and determine what exactly one would like to achieve with this LBD project type, and in a further step, one should see how one could achieve it. This knowledge should then help to make decisions about which new tools to include in our toolbox. We decided to sketch as much as possible and afterwards to capture the pictures. We didn't want to create functional specifications, but to visualize the problem in conversations with future users. We mainly worked on electronic whiteboards because we were on different sites. We played through different scenarios and then photographed them. We thought about the output of future new LBD project types and decided to produce "synthetic" data as input to such a hypothetical LBD project. This would very time consuming but the results were very helpful for the next visualization exercise. We created new "synthetic" reports based on this data and these could be reviewed in virtual whiteboard sessions. Insight and Approach After all we had a good understanding of the new tools we would have to develop in order to implement this new type of LBD project. The visualization of the processes using "synthetic" data helped everyone to experience "live" what it means to have the data and what questions could be answered. On the basis of this knowledge, decisions could be made about which tools to add to the toolbox. Based on the play- through process, one can assume that we have selected the relevant tools. It must be said that the creation of "synthetic" data involves a great deal of effort. We were therefore only able to create a very small dataset because we were limited in time. However, it turned out afterwards that the whiteboard discussions with the synthetic data helped a lot to get a "more holistic" overview. All participants were able to experience live what new possibilities they would have if they had the data in front of them.	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22,531	Challenge I was brought in to facilitate an ideation session with colleagues on how to attract and retain talent for a small technology company in a remote location. Background info for the problem we were trying to solve: Sea to Sky Drones1 faces an immediate challenge to scaling up the business: human capital. The company is looking to increase its talent stock from 50 to 150 employees by 2020 to keep up with rising demand for their service offerings. However, the engineering and technical skill sets required to program the drones are not currently available in the local labour force. Selection I used a combination of Visualization and Storytelling techniques. First, I created a pamphlet (see below) to sum up the company, the challenge that it is trying to overcome (scaling up the company given labour pool constraints), and a bit about how overcoming that challenge will help them scale up their company and meet their goals. I also provided a verbal overview of the owners, their background story, and their vision for the company to my teammates so they felt that they understood who the players were and what they were hoping to accomplish. 1 Name changed The combination of the visual piece and the storytelling was success in two ways: firstly, it helped to introduce my colleagues to our client, Sea to Sky Drones (who they did not have the opportunity to meet) and gave them a feel for the people behind the company. Secondly, it also helped to succinctly frame the problem for which we were trying to solve and ensure everyone was on the same page to begin to start solving for the problem of human capital in a remote area. I continued to use this combination of techniques for the problem-solving portion of the exercise. Application I used a version of the technique 6-8-5 for the facilitated exercise. My teammates were split up into six groups of two people per group. Each group was given a chart on which they could write 1-3 ideas on how they might begin to start solving this problem. They could write a sentence, draw how they felt, etc. After five minutes, the groups would rotate clockwise and build on the idea(s) of the next groups. This process repeated itself until the six groups ended back at their original idea. The groups were then tasked with summarizing their ideas. The group with the original idea was responsible for summarizing for the entire group how their original idea(s) had progressed with the addition of new details added on by the other groups. After the report out/summary session, the 12 team members were given two colours of stickers and asked to vote with their stickers on the ideas that they were felt were good short-term strategies (blue) and longer-term strategies (orange). Insight & Approach Some of the ideas that came out of this session were practical ideas, some were not – but that did not matter. By the end, we ended up with nearly 20 different ideas on how to move forward on this problem, as well as two-track plan for short-term and longer-term strategies. I found design thinking to be effective in this circumstance and I would certainly employ these tools again. I liked how the different teams could build on one another’s ideas and take them to the next level with this type of exercise. It brought the team closer and was a fun activity, but it was also more than that – it turned out to be incredibly useful. I appreciate how design thinking can help to combat group-think biases, and it think it’s useful to limit biases as much as possible to open teams up for as much creative thinking as possible. Going forward, I would be curious to bring these theories to fruition by doing a learning launch. I believe that it is smart to test theories/conduct pilot projects to see what’s working and what is not, and tweak/pivot as necessary, as it makes for a nimbler institution/company and more robust ideas/policies/projects.	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22,532	Challenge & Selection From my perspective and what goes with me the most is the first "visualization" tool. I just finished school, which is why I don't have much experience in the workplace; however I had several internships that helped me learn more about the term "innovate". I chose this tool because I am usually very observant, I like to know the problems that may exist in certain processes and how I can improve it, in addition to knowing the terminology and the steps that must be followed to achieve a significant impact. Application I could see the "visualization" applied when I had the opportunity to go to a company to see what problems they had when working as a team. My participation was very active and in the end I was left with a good taste in the mouth, the team was very willing in the activities and they were willing to listen to the recommendations when issuing our opinion. It all started with knowing which area we were interviewing, which was Sales, at first they were somewhat distant and apparently also nervous, however we broke the ice with a set of presentations to get to know them a little more, finally when we started our explanation already they were more relaxed. We showed graphs and explained more about effective communication, which was the first problem we detected, people in the same area did not get along as well and communication was insufficient, they did not understand each other and wanted to impose their ideas. As we progressed, the members opened up more and little by little we managed to combine with everyone. Both the talks, activities, recommendations and active listening made the team see that they could always improve and that is what I will do when working with someone else, first observing, listening and understanding. Insight & Approach What stays with me when applying the activities and the talk is that there are always people who are more willing to work as a team than others. That you are not always right, that we need to be more empathetic, learn to work as a team and understand that the most important thing is not to always get the job done faster but well done, that you should listen to everyone's contributions and not impose your ideas . I really liked this tool because it can be actively applied in any situation in your life, I managed to see it even more in a company, but I am sure that until the time of going to the cinema you can use it.	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22,535	Challenges The HR Manager in our company recently received numerous complaints regarding the difficulties faced by the employees in collaborating with the HR department for their needs. This was mostly in terms of time and effort involved. She said some people were complaining to her that HR department took long time in getting the employees on onboard. She also mentioned that employees were confused as to whom to contact in terms of their HR related needs and the queries would be routed to her which she sometimes doesn’t find time to reply to since she is busy with other important tasks. She mentioned that because of this, some of the employees were not happy in the company and this could affect their productivity adversely. She assigned the task to study these problems in the HR department and to come up with the insights. Selection I decided to proceed with design thinking concept since this task involved understanding of the customers (employees in this case) involved and I wanted to explore more and to reach an agreement. I tried to research on the “What is” situation. I listed the users who are facing the problem with the HR related services. I selected a few employees as sample. I got a list of employees in the HR department who handles the employee onboarding process and the ones who attend to other queries coming from the employees. Based on the details I had, I decided to go with mind mapping tool to understand the underlying problem and to gain better insight. Mind mapping will also allow all the parties involved( employees who are also customers in this case, HR professionals who are providers and any other party involved) to think from their own perspective of the underlying problem. Adding the visualization concept to mind mapping would further add the possibility of arriving at the experiences that they have been going through in a better way. Furthermore, based on the example of “The Good Kitchen” story I felt that this would help me arrive at an effective design criteria. Mind mapping process will assist in doing the research, identifying insights and coming with design criteria so that it will be an input to the “What if” stage. Mind mapping is looking for patterns and insights in a large quantity of data you collected during your exploration of what is the current reality Application A meeting was held with the employees (customers of HR services) and HR professionals(providers) who was selected for studying this problem. At the onset, they were asked to come up with collages or any drawings that would best describe their current experience working with HR related services. Then I went in for the interviewing technique with the pinwheels ready so that I could utilize the benefits of visualization technique. Pinwheel for getting more details of the current situation Most of them had their collages with them ready with them, which facilitated in adding more value to the exercise. I interviewed them one by one to get more understanding into the problem. With the help of the pin wheel diagram provide to them, they were able to add their experiences into the petals of the pinwheel. I then asked them to rate their experiences from 1 to 5 based on the problem which they felt was most affecting them to the least. I managed to collect the filled pin wheels sheet from most of them. After the interviewing exercise, we had a workshop and the team was grouped based on the departments they came from and provided with the sticky notes. The team members were asked to add the difficulties faced one by one on different sticky notes. Then the next team member was asked to add the difficulties one by one on different sticky notes. If they had similar problems they would add that as a point to the existing sticky note. Then the mind-mapping tool was used in search of patterns and themes and to arrive at the insights Insight Based on the mind mapping process, some of the observation was that most of the employees had problem in getting the service received on time. Some of them did not know whom to contact in HR whenever they were in need of an HR related service. Some of them were not aware of the HR policies and procedures. Some mentioned that HR personnel lost the application forms which was in a printed format. From the HR professional’s perspective, in some cases, they did not have much visibility once the request went into the IT department for further procedures. Some of the emails were not routed to them; it resulted in not replying to the requests on time. Then a workshop was conducted and the team Rate the experiences HR Experiences of each personnel Add the experiences members were asked to connect between the various observations as to why this was happening. The insights like 1) No centralized system to handle employee requests 2) Delay from other departments 3) Inefficiency in tracking of the employee requests 4) Manual process depended on paper printouts etc were arrived based on this exercise. Approach I believe the approaches used like interviewing, mind mapping, and visualization in stages of “What is” helped to achieve the insights I had sought. This I felt as a very effective approach. If I had not created the pinwheel visualization technique, I may not have received as many observations as I got when I used one. The pinwheel technique assisted in understanding the complex issues faster from the perspective of both employees and HR personnel. Similarly, the mind mapping process helped me connect the different ideas and come up with a list of insights with the consensus of everyone in the team. They understood each other and were able to trace what exactly caused the problem. Mind mapping improved learning, information recall, productivity, creativity, and more. The team also felt the need to find the solution to this problem collectively as a team. I believe various techniques/tools could be applied at various phases. For eg, for the “what is” phase, mind mapping could be used, for “what if” brain storming could be applied, for “what works”, testing or prototyping could be used and for “what wows”, Learning launch tool could be applied.	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22,536	Challenge As part of my challenge as a digital product manager at a publisher focused on health science professionals, we did propose to launch a new e-learning product roasted in artificial intelligence. The purpose of this platform is to prepare final-year medical students for their residency exams. This poses a challenge from the point of view of the product, content, definition of the methodology to be applied to the learning process and, from now on, discovering and understanding the habits of last year medical students. Selection Together with the team of medical and educational directors, we selected in order to align both the need to discover our potential users, as well as having a prototype to launch at an initial stage, the journey mapping and learning launch tools Application Because we had many hypotheses regarding our target audience, we decided to test them and define insights based on the field information we obtained by visiting hospitals and learning about the habits of final-year medical students. After multiple interviews in various cities of the country, we learned about their habits and, among other factors, the level of dedication when preparing for the entrance exams to the medical residency. This allowed us to work on the product itself, and on the value proposition that would later be communicated at the commercial and marketing level. In turn, it allowed us to have the bases on which to develop the product that would be launched on the market, being that based on its evolution and continuous interaction with new users, continuous improvements have been made, thus achieving a highly advanced, superior environment to the competition and with very good results in the performance of the students. Insight Having understood that of the universe of final-year students, the largest population does not resort to private methods or academic support for the preparation of medical exams, we initially focused on the conclusion of an adaptive teaching environment based on artificial intelligence for the public that seeks an excellent preparation in pursuit of gaining entry to the best vacancies in hospitals. This segment highly values the daily activity guide and performance monitoring provided by a platform based on artificial intelligence. The technology supported by quality content and a highly recognized academic body allowed us to gain a rapid positioning in the market. In parallel, a more economical proposal began to be developed with variations in the product, with the aim of attracting a greater percentage of users within the segment that initially did not plan to train in a study academy to take the exams. The focus on this business changes radically, as profitability becomes associated with a purely volume business Approach The results six months after the launch have been very good, with rapid recognition from the students; which is highly representative as it is competing with companies that have been in business for at least 20 years. The proposal of a digital environment has been extremely revolutionary, and has allowed us to achieve a national reach versus the competition. We still work on the basis of special adaptations for certain regions of the country in which there are particular conditions in the exams, being that they are extremely interesting for the business given the volume of potential users. We precisely recognize that we have lacked a greater level of confrontation of the platform with the realities of the different regions.	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22,537	Designing thinking tool – Visualization Challenge I work for an organization that deals with Cloud Infrastructure and one of the challenges that we face on a day to day to being able to capture all the clients data so that the Finance department (Billing) is able to send accurate bills and Technical support is able to offer support effectively and fast since all the information regarding the client will be available. So I was looking for a solution that will be able to solve this challenge and improve the operations of the business which will increase client base and also retention of existing clients. Selection The tool that I use to solve this problem is visualization, I use this technique because I noticed in the past people tend to respond well to images than literature. For this case, I will use a flow chart to show how information will be flowing in the organization from the start to finish. Application I start the process by drawing the flowchart to show how the work will flow. So I will have the flow chart drawn on the flip chart so that all the stakeholders involved can have a clear view of the process. The stakeholders in this case are the members of the different departments (Billing, Support and Sales). After the “Start” the next flow will be processes and each process is represented with a box. Each box then clearly show the step to be taken. That is, during the on- boarding process of the client through the sales team they will capture all the required details of the client. The next flow is have billing review it and then have the technical team provision/activate the client. Each box has a stick person showing who is responsible for that task, how long it will take and the report expected at the end of it. During the discussion the stakeholders from each department will then identify what is missing or what cannot realistically be achieved After that, I will then come up with a formal flow chart that can be circulated and institutionalized. Insight I have gained a lot of useful things from the design thinking discussions – one being that you need to collected information about the problem and also it is good to think outside the box. Approach What I would do differently – I would have the stakeholder sit in 3 groups, each group with member from the different department. The groups will then come up with a process for each department. 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22,538	Example Reflection – Mind Mapping Challenge & Selection Mind mapping is one of the most powerful tools in the design thinker’s toolbox. Mind mapping is more intuitive, creative, visual and more engaging. It is used to look for patterns, its used to look for insights that lead to more creative solutions to design challenge. When something creative is to be done than for the innovation in design and thinking process mind mapping is best way to create and generate the gatherings of thoughts and ideas to create successful thing. I have taken this as my challenge because most of the people does not practice so they just skip it and without thinking and having a clear thought and wide knowledge how can one create and reach to the output, so to make them reach and start practicing this one may use mind mapping.. Mind mapping is very important aspect for thinking, learning and designing. Mind mapping is patterns having large collection of data during thinking and exploring. Mind mapping is Note taking, Brain storming, Problem solving, Study and memorization, Planning. I have selected this because most people do find it useful. Application I used mind mapping in my education purpose and for preparation of entrance exams for designing college. When drawings and designs were to be created, to stand out different in the coaching class I always used mind mapping of the topic and write down whatever comes and goes through my mind related to that topic to have a wide and clear view of what needs to be putted up to make one thing. Once a topic was given to draw “Human Nature” and to complete the drawing one and half hour was given. Everybody just started drawing with first second without thinking widely and most people ended up with all nature thing (eg. trees, mountain, river etc) in a good manner but I started mind mapping and that was my habit. I started with environment and once again I read the topic and it was “Human Nature not “Nature” which some of them made mistake in understanding the topic and ended with basic but Human nature includes “Gender, Religion, Tribes, etc”. I started drawing whatever I mind mapped and at ended my drawing and then our mentor went to go through all the drawings and they came and started asking questions. How did you think about Gender, Tribes etc. I said I Mind mapping(Brain Storming) the things and then drawn whatever comes through my mind and after seeing this not only the mentor but my classmates also praised me for this and from that day whenever it comes to any thinking or designing, I still do mind mapping and it is have a great impact in my life and also it will on everyone’s life. Insight & Approach As Insight am still applying this challenge whenever it is needed and by using this I always gained and reach to the point wherever I need to. I have also suggested many to use it before doing something and they have also implemented some part of it. One approach can be made here is random mind mapping is also not useful. First it needs to be visualized and think and then brain storm it. From next time I will try to use it this way and it may save my time and more accurate good design can be made. This course made me see and remind me of this tool in a new way.	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22,541	Reflection-Mind Mapping Challenge and Selection: I work in pharmaceutical sales, actively engaging with our primary external customers who are health care professionals (HCP’s-Doctors). The relationship between the HCP’s and drug companies have undergone a sea change in the last decade. About a decade ago pharmaceutical company and it’s representatives were considered an extremely important source of information regarding not just existing but also new drugs. The companies were also looked upon for dissipating recent advance in the field of medicine. But today practically everything is available on the web, there’s information overload. This is the transformation the industry has gone through, which in some ways has lowered the importance of a company since it’s not the only source of information. Amidst this background we operate. We have research products for different pathologies and have robust evidence back up. And that’s a fact which is very often corroborated by the HCP’s. Because of intense and conscious engagement with the HCP’s the popular perception is that we are an extremely important cog in the wheel. The support team at the corporate level are highly skilled and have immense marketing and medical acumen. Our field force is rated among the best in terms of professional conduct and scientific knowledge. These advantages not withstanding our products are neither automatic choices nor chosen often enough by HCP’s. Eg-In type 2 Diabetes where an anti-diabetic drug is indicated and recommended, ours alas is not chosen often enough. The conundrum was to find out what could be the missing link or to find a common thread that could be weaved from the organisation-people- product-HCP’s and vice a versa. I felt one way of working through the puzzle was to use the mind mapping technique. Using tips from the mind mapping video. Application: In order to develop the whole aspect of mind mapping I spoke to a few of our internal (Marketing/sales/medical) and external (HCP’s) stake holders to participate in this process. To proceed further on this I had a virtual yard sale with internal stake holders like Marketing/Medical affairs and sales team. They were asked to list out all the things that according to them are relevant for our business. And then sift through them to glean out what was most important. External stake holders were given a questionnaire to fill out. This questionnaire was both quantitative and qualitative in nature. The questions ranged from relevance of pathology to rating the major stake holders. They were primed not to keep in mind the company or products to avoid any bias. As far as the internal stake holders were considered they listed a wide range of things from there perspective. The Marketing team felt the HCP’s needed strong data and guidelines to support our claims. In addition the patient’s needs were also listed as crucial. Furthermore the field force’s know how in promotional calls was rated as integral. The field force listed in addition to data and guidelines, more localised strategy. Interestingly the HCP’s while answering the varied questions, when it came to products there requirements were quite vivid and varied. And while asking them to list the top stake holders, the pharmaceutical companies came in 4th and in many cases lower in the order. And were often clubbed with supply chain. In all the HCP’s expectations 2 aspects were pretty consistent. First ethical promotion of the product, which in essence means while elucidating the pros (Efficacy/long term benefits etc) of the drug they were equally keen to know what could go wrong with the drug. Second and more important was value addition this was expressed in myriad of ways. The HCP’s also expect the companies to partake in research to further cause of medicine in India. And there was hardly any mention of companies being a major source of medical information. Insight and Approach: The whole exercise was a major revelation and in many ways removed the blinders while unshackling my thought process. Because of the immense knowledge we have a tendency to overwhelm the customers with data. And as the HCP survey showed we are not the only source of medical information for the HCP’s. Furthermore the insight was also that the HCP’s are looking for value addition to their practise. Which implies identifying each HCP has a specific need and we need to make the experience bespoke for each individual. While we have extremely strong competencies in terms of skill and knowledge, we need to align the thought process of all departments in line with the most important thing. Which is the needs and expectations of the HCP’s. I feel with this exercise we can found a common link between the major stake holders. And as a consequence offer the customer an experience with our products which adds value to his practise. And in line with his needs. I have attached a couple of chits from yard sale as an example.	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22,544	What design thinking can teach us about teamwork in a world on pause How might we create trust and psychological safety in teams when some of the assumptions of being and working together are challenged? The truth is that every challenge creates opportunity if we take the time and make the effort to ask the right questions and build for tomorrow. Design thinking, or human-centered design, can help us do that. By focusing on the human needs, we can navigate ambiguity through empathy, expansive thinking, and experimentation. We as leaders, innovators, and designers, can use the following three mindsets and tools to help navigate the future in these times of crisis and change. Embrace empathy In times like these, we need to listen more than usual. Designers focus on understanding human needs and shift their perspective using techniques borrowed from cultural anthropology and psychology. Empathy helps you take inspiration from people’s needs, feelings, and motivations, so you can start creating meaningful solutions to actual problems. Listening deeply to understand what people actually need is a skill that can be learned and practiced. You might find that you’ve made some assumptions about others based on your own needs. Challenging those assumptions helps to create a solution that is essential and useful. We believe that empathy is one of the most important skills of the future. At Google, we believe that empathy is one of the most important skills of the future. We provide our leaders and Googlers chances to practice empathy with small acts, such as virtual meetings in the morning and evening to check in with each other on a personal level. My team’s weekly meeting starts with a mindful ritual to simply “breath together.” We’re also doing an experiment in which a team member shares an artifact important to them and the emotion it evokes, giving the rest of us a chance to put ourselves in their shoes. Ask the question, “How might we…?” Most people think that innovation starts with a great idea, but the truth is that it starts with a great question — a problem to solve. Most of us are great at having ideas. We are also good at noticing problems, especially when we try something new. A key skill we all can improve on is expansive thinking by framing problems and turning them into questions — good questions — which we then can solve for. Let’s frame good questions using a design- thinking tool called the “How might we” (HMW) question. For example:  Problem: We are required to work from home and training sessions might not establish that crucial human connection. HMW: How might we make training via video conference even more useful than those delivered in person?  Problem: Working from home is tough for me. I struggle to stay focused and I’m distracted by family. HMW: How might we help people at home accommodate a range of working styles? Once we turned a problem into a question, creative ideas to solve this problem began to flow. I recently led a “questionstorm” with The Google School for Leaders to be able to surface all the questions on people’s mind. The same rules as with brainstorming apply: Go for quantity, defer judgment, be visual, build on ideas, write headlines, go wild. After that we were able to select the most important questions to focus on moving forward. Once we turned a problem into a question, creative ideas to solve this problem began to flow. Cultivate your experimental mindset After exploring what’s possible, it’s time to tap into your experimentation mindset. Experimentation hearkens back to that old mantra: “Fail fast.” But it’s not about failure — it’s about learning from failure. By failing, you quickly find out what works and what doesn’t work so you can build toward a solution. Experimentation can be hard; our brains want to save energy, so we pursue the ideas and solutions that we know worked in the past and shy away from trying something new. That’s why we need to establish an environment where people and teams feel safe enough to take risks and experiment with new things — even virtually. This means encouraging teams and leaders to push the boundaries and be vulnerable with each other, and invest in psychological safety. When that happens you can better evaluate ideas, truly understand your users, identify your strengths as a leader or team, and experiment toward a desired future, faster.	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22,546	Challenge & Selection At the company were I work, there was a problem with the testing/validation of our products, it takes too much time & errors still happening in production of the products. I used visualization to understand which are the problems that the testing was not taking care of & how we can change the tests to be more efficient and quick. 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22,549	The local beach challenge The post covid era will be a different era from the previous one, we expect a sudden push of the raises but with a different focus. Consumers will be more attentive and will differentiate their available resources with greater attention to quality, to the socio-economic, social and environmental context. Our idea is to create a space where the consumer, outdoors and indoors, where he can be quiet, carefree and induced to buy various kinds of items. To do this we have identified an area, a very large bathing establishment (equipped beach) with a structure that allows you to either eat or sit in the shade. We have chosen a tourist location, which has good tourism performances but which is not very well known, and which does not already have facilities of this type. Having found the city and the suitable place, we first of all checked the statistical data of tourist entry in the locality We interviewed: - Mayor and city council - Associations of merchants of the city - The political parties present in the territory - Social associations - The associations of the clubs on the sea - Real estate agencies to understand their point of view After this first round of answers we got together and tried to make a first meeting on the issues that emerged from these first interviews, dividing as follows: Interesting ideas Not Interesting Ideas Important news about the city Citizen gossip After the first meeting, we drew up a first local project and we went during the month of July and August to carry out interviews with tourists to understand what they thought. After the second round of response we held a second meeting, dividing as follows: General Judgment Expectations Tourists' ideas After the second meeting we examined the 7 areas of information that emerged from the two interview sessions, visually inserted in an electronic whiteboard to be able to act quickly by eliminating or aggregating ideas. First we eliminated what we felt was not working and kept everything that made sense. We resumed the project, changed the layout according to the indications of the tourists, creating the relaxation area, the lunch / dinner area, the area for purchasing products After that we selected a sample of 200 people who selected the real estate agencies and the various categories divided by job and income, and we showed the layout asking them if they felt comfortable and protected inside the space, presenting a series of products and asking him which types of businesses they preferred to sell inside the restaurant. We thus arrived at the 3rd meeting, the one to decide which products to sell in the room, all answers were examined At the third meeting we already had many elements to have already a very complete picture. To understand if the idea could really work, we rented a municipal area on the beach for three days, we set up a temporary structure and we invited all the people we interviewed or who contributed to understand their reactions with a structure. built according to their specifications. At the end of their evening we asked for three simple opinions: Did you relax? Have you found a comfortable environment? Would you have dined or bought the products for sale? We called the 4th meeting to understand the results of the temporary evening. Thanks to design thinking we have a comfortable and relaxing laylout, with an area that manages to induce the guest to buy throughout his stay.	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22,550	The aim of this research is to find out the effectiveness of a cognitive program for developing investigative and inductive thinking for pre-school children from (4-5.6) years. And shed light on how to develop thinking among children in pre-school education and to benefit from investigation and extrapolation strategies and their application in pre-school learning. The research community was represented by children of pre-school education from the children of the two models of innovation kindergarten in the resource in Moderman and Noor Al-Huda Islamic International Kindergarten, which numbered 64 children and girls. The researcher used what she prepared from the thinking skills scale for children for the age of (4-5.6) years and a program that includes a theoretical and practical framework. The program is divided into two parts, the first part includes children of the first level in 2009 AD and the second part children of the second level in 2010 AD. 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22,552	1. Challenge: Describe your challenge, including all relevant information. In times of coronavirus and quarantine, many businesses have been affected. One of them is that of school classes. Emphasizing the private classes, which are those reinforcement classes that students receive personally after school. In Peru there are more than 10 million students of school age. If we consider that 15% belong to the high and medium high socioeconomic levels, we can infer that there are more than 1.5 million children who are potential students of private classes. That is the volume of students who could receive private classes in subjects such as English, mathematics or physics, but due to social distancing they have not been able to continue with the classes. This affects not only the performance of the students, but also the income of the teachers who saw an additional income in their private classes. As of 2016 there were more than 500,000 teachers in the country. With which, we could consider that 15% of them give private classes to children from the classes with the highest economic power in the country, we would be talking that 75,000 families were affected by not continuing to teach private classes. The challenge then is to define how these private teachers can be helped to continue teaching but using digital tools, so that they would not have to visit each home exposing other families to a possible contagion of the virus, and neither would they expose themselves to being infected. It should be noted that many teachers tried to follow their classes using free tools such as zoom or teams, but they have shortcomings since it does not allow having any data of the student- teacher interaction in the class. Whereas when the student receives classes at home, the father knows that the child is studying because he can verify that the teacher spent a certain time with him and sees the progress in each lesson. 2. Selection: In your own words, briefly describe the tool you selected (e.g., what it is and why you selected it for your challenge -- including any appropriate video lecture references). The tool I used is mind mapping. First, teachers have a perspective in which they need to continue teaching but they also need to give value to their classes, make the hours that students dedicate to classes tangible, in addition to being able to follow up on the topics that are developed. They might even have the topics or assignments that students receive at school earlier to be able to work the class based on those challenges. I got these insights by talking to private tutors who are not working. They told me that they currently use tools such as zoom but that it is basically a conversation class and that they have no record of the evolution of the classes. In addition, as online classes the number of classes has decreased and with it, its economy has been affected. In the case of parents, they are concerned that students do not pay attention, especially younger children who are quickly distracted. In addition, they would like to see something more tangible than a call for private classes, something that gives them the peace of mind that their investment is being used by their children.Application: 3. Describe how you applied the tool you selected to your challenge (e.g., what you did and how the tool was applied effectively or ineffectively). Through mind mapping, a virtual workshop was held with teachers and parents. Different ideas were placed on how virtual classes could be better used, how parents would feel more confident, what tools are most useful for teachers and also for students, the advantages and disadvantages of teaching through communication platforms, etc. In the end they had to answer 3 questions: Parents: - What worries you about private lessons online? - How would you feel that your investment is being well used? - What opportunities for improvement do you find in private classes? Either remotely or in person. Teachers: - What worries you about private lessons online? - What tools would be useful for them to see the performance of their students? - What opportunities for improvement do you find in private classes? Either remotely or in person. 4. Insight: Describe the insight you gained from applying the tool you selected to your challenge (e.g., how an insight affected your thinking about the challenge and about design thinking more broadly). The insights we find is that what worries parents the most is that children do not pay attention to classes. And on the teachers side, there is nothing tangible that parents can see to demonstrate that classes are being well used by students. As you can see, these two points coincide in that the proposal to work must respond to that need and that it is not so distant since both insights agree that they must find value for the private classes. 5. Approach: Describe what you might do differently next time -- applying the same tool you selected or a different one -- and the reason(s) why. Something that would have done differently would be to include the children, who although they are not the client, since the parents pay for the classes, are the users and could also contribute ideas at the time of mind mapping to find out to what extent their needs or thoughts they can also align to the insights found between parents and teachers. In conclusion, for the next steps in the design thinking process, a digital platform could be tested that allows all teachers to connect and be able to keep track of their students, while parents can see what topics have been developed. You can even use behavioral desing and gamification techniques for the student to take tests and reflect their progress in the different classes.	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22,555	Storytelling Designers use storytelling to get insight into users, build empathy and reach them emotionally. Designers create personas to represent target users and add conflict to stories that reflect their user journeys and problems. Crafting stories, designers can better understand what users want from a solution. Good stories always captivate audiences. In user experience (UX) design, you use storytelling throughout the design process to ensure that all work focuses on the users’ needs and the value you want to give those users. After completing design research to understand your users’ needs and desires, you use your insights to tell a story about who your users are, what they need and how you’ll provide that. This story makes it easy for everyone involved in the project to empathize with the users and ensure that their work matches the story. Having a story throughout your project means marketing the design at the end of the design process is also straightforward, as you already know exactly which story to tell to show how your product provides value. Employee appraisal is an integral part of all the companies. It is often done Half-yearly or Annually. Managers usually do this appraisal and evaluation process for all his direct reports. This is an extra job responsibility for the managers besides their tons of business related responsibilities. Not only that, collecting performance feedback, target achievement details, Org. contributions for all his direct reports is a time consuming task and keeping those information available at one place during the appraisal process is another big challenge. This Fiori Appraisal app will enable the managers to complete the appraisal process easily on the go and anytime from anywhere. The apps will show all his direct reports on a master list and the details section will show the Performance feedback, Target achieved, Org. Contribution and other relevant details for them. Managers can review all the feedback for all his direct reports, can provide his feedback and overall rating for his direct reports. Along with that managers can recommend for promotion for his direct reports who had an outstanding performance throughout the year. Please review it good. I want to pass this course. Thank you.	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22,556	Reflection - Learning Launch Challenge I am working as Consumer Engagement at ZOlie (first decacorn in Indonesia and Southeast Asian on-demand multi-service platform and digital payment technology group). GorCELL was born as a solution to the problems faced by customers everyday. As a Consumer Engagement, we are responsible on the demand side which is to acquire, reactivate and retain users, make them use more than one service. Currently, we have more than 18 services in our apps such as GoFood on food delivery, GoCar and GoRide on ride-hailing, GoSend and GoShop on logistics service, and GoPay on digital payment. But for now we focus on GoFood service since GoFood is the most beneficial product in our company. Our challenge is to find the right strategy to increase market share in Makassar (Our focus city in East Indonesia) against our competitor. At the same time we have limited Human Resource, Budget and Time execution. Selection We choose the learning launch as a tool because we have to do a lot of trials in order to gain the best possible result to increase market share in a desirable budget and time. Application When we talk about market share first we need to look at the ‘battlefield' which is the most important market where we are losing and in urgent need to win back. We did a continuous observation in top 15 GoFood merchants (top GMV contributors) and we found that we are losing by 20% against competitors. That’s why we focused our effort on those 15 merchants and especially on the GoFood product which is as mentioned above, our most beneficial product. We found our strength compared to our competitor in terms of cheaper final price on apps, less complicated promo t&c, and flexible payment method. So what we did was communicate these strengths through continuous targeted ads combined with an interesting promo campaign in a whole month. We expected to see the change in the perception of competitor’s consumers towards our product and become our loyal customers. These changes of perception resulted in an increase of our market share by 30%. Insight By practicing a learning launch tool, we have gained some learning that is much more effective at focusing our effort on our definite strength over competitors and on the right battlefield that bring the biggest impact. We thought that with the results of this initiative we will have a huge impact not only on the customer side, but also on our merchants partner side. However it only impacted our Top 15 merchants among other hundreds of merchants who also have an important contribution to our total GMV in Makassar. Therefore in the future learning launch we scale up this initiative to many more merchants with much more efficient promo campaigns. Approach In the future we will be using learning launch tools since it is suitable with company culture to provide service for our customers with very dynamic needs, so we need to do a lot of experimentation in a fast paced environment and low budget. In future our learning launch design we will not only focus on strength and battlefield, we will also focus on customer persona approach.	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22,558	MIND MAPPING Challenge: I am currently building an expense tracker application. I am collecting data for the most common expenditures of people. Apart from the obvious areas that I personally spend on and have seen people near me spend on I would like to take in a broader perspective. I want this data to represent the minds of my customers and give clear picture for my product direction. Selection: The tool I have selected is mind mapping. It is a creative solution to identify patterns that are visual and engaging so my insights would be more clear and communicative to my challenge. I can see my outliers too and take that in considerations for extensive categorizing. Spending money on small things is a quick impulse than a meditative step. So an intuitive reaction would provide better results, this is where mind mapping comes in play. Application: I visited the mall and asked few people to participate in my research. They were asked to go round the mall and shop with a fixed amount, (say 1000 rupees). They came back and pinned the receipts on a board. People that shopped for similar items pinned and labelled that area. I carried this activity for 8 more days in various other malls to build more pattern on the same board. I think I have included the essence of mind mapping for this data collection of a large crowd. Insight: The insight I obtained from mind mapping was that people tend to buy more clothes as they were on sale, the home décor was the second to the groceries bought. This tool made me accept so many categories that was considered trivial to me. The customer wants were more wide spread than originally thought. Unless we interact with the customer and understand the ethnography, the solution will be incomplete. Approach: I have used the tool effectively but to increase the scope of the observation I would include more people. Also, I would not just constrict the location to malls. Another tool I would be using in future is learning launch for confirming my analysis and testing my product for successful market implementation.	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22,559	Challenge & Selection - I usually deal with resolving issues related to manufacturability of parts, raised by manufacturers. I often have to look back at the history of the parts, their design, their previous revisions, purchase history, Sales History, etc. I have to dig a lot of data, and hence use Mind Mapping Tool to systematically record and analyze data. I use this tool to understand why manufacturer has raised an issue, analyze if any engineering action is required to resolve the issue. Application- I use sticky notes, and diaries to record data. I use line diagrams to connect relevant information, and jot down conclusion derived from the data. Insight - Following a structured way of mapping information and data helps to reach solution faster than thinking about the problem in mind. I have learnt that one should always note down information so that it can be referred at a later stage. Approach - I believe that the technique I use is yielding good results, and helps me reach conclusions faster. I will continue using the same technique in future.	[ 4800, 112, 15538, 143, 29, 8979, 49775, 25640, 50912, 43161, 34424, 42673, 48172, 36009, 38131, 39233, 136, 41816, 22241, 36013, 379, 30, 8979, 38198, 31705, 48172, 35651, 20893, 20542, 47736, 32014, 38131, 47736, 39233, 136, 47756, 26238, 136, 47756, 40816, 43427, 136, 41505, 30, 32014, 136, 15260, 8816, 136, 28719, 379, 35, 8979, 31705, 48172, 26613, 18675, 35689, 38131, 25570, 136, 19816, 31866, 49728, 11598, 11194, 17149, 48172, 47171, 42253, 19816, 19793, 25570, 379, 30, 8979, 49728, 47927, 48249, 48172, 49164, 50802, 36012, 31672, 41816, 19757, 34419, 136, 19793, 32816, 19973, 28349, 18993, 34389, 30, 43046, 48172, 43157, 47736, 34419, 379, 37, 3033, 35, 8979, 49728, 46168, 37846, 136, 19816, 26511, 48172, 42253, 25570, 379, 30, 8979, 49728, 35424, 26486, 48172, 24324, 42720, 33508, 136, 19816, 34599, 27356, 24162, 26193, 30525, 47736, 25570, 379, 35, 9448, 143, 30, 7775, 18675, 46460, 50549, 38131, 36034, 33508, 19816, 25570, 31857, 48172, 41932, 45464, 29564, 47714, 47899, 30, 18744, 47736, 40942, 33108, 36689, 379, 8979, 31705, 35160, 47725, 38275, 44820, 19657, 37838, 27356, 33508, 45345, 47725, 34434, 22391, 21124, 30, 42431, 20542, 18675, 35025, 45924, 379, 29, 3056, 143, 30, 8979, 21259, 47725, 47736, 47464, 8979, 49728, 34389, 51262, 31108, 43272, 136, 19816, 31857, 36247, 41932, 24163, 29564, 379, 8979, 50840, 30, 24588, 49766, 47736, 43922, 47464, 33108, 30702, 379, 29 ]	[ true, true, true, false, false, true, true, true, true, true, true, true, true, true, true, false, true, true, true, false, true, false, true, true, true, true, true, true, true, true, true, true, true, false, true, true, false, true, true, true, false, true, true, false, false, true, true, false, true, false, true, false, true, true, true, true, true, true, true, false, true, true, true, true, true, true, true, true, true, true, true, true, false, true, false, true, true, true, true, true, true, true, true, true, true, true, false, true, true, true, true, true, true, true, false, true, true, true, true, false, true, false, true, false, true, true, true, false, true, true, true, true, true, false, true, false, true, true, true, true, true, true, true, false, true, true, true, true, true, true, true, true, false, true, false, true, true, false, true, true, true, true, true, true, true, true, true, true, true, true, true, true, true, true, false, true, true, true, true, false, true, true, true, true, true, true, true, true, true, true, true, true, true, true, true, true, false, true, true, true, true, false, false, false, true, true, false, true, true, true, true, true, true, true, true, true, true, false, true, true, true, true, true, true, false, true, true, true, false, true, true, true, true, true, true, false, false, false ]	[ 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12, 12 ]
22,560	Visualization or visualisation (see spelling differences) is any technique for creating images, diagrams, or animations to communicate a message. Visualization through visual imagery has been an effective way to communicate both abstract and concrete ideas since the dawn of humanity. Examples from history include cave paintings, Egyptian hieroglyphs, Greek geometry, and Leonardo da Vinci's revolutionary methods of technical drawing for engineering and scientific purposes. Visualization today has ever-expanding applications in science, education, engineering (e.g., product visualization), interactive multimedia, medicine, etc. Typical of a visualization application is the field of computer graphics. The invention of computer graphics may be the most important development in visualization since the invention of central perspective in the Renaissance period. The development of animation also helped advance visualization. Data visualization is the graphical representation of information and data. By using visual elements like charts, graphs, and maps, data visualization tools provide an accessible way to see and understand trends, outliers, and patterns in data. 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22,563	Chosen tool: Mind Mapping Challenge & Selection Mind Mapping is an extremely useful tool to have a visual support of a problem in a company, it is also used to look for patterns that will help us in the design criterio. This design tool has to be done in the company of many people, they Will make a brainstorm and reflecta ll the ideas and help us find improvements in áreas that we are having problems, the Mind Mapping can serve us for the following: 1. Summariza discussions 2. Find innovate idea, you have more points of view 3. Divide complez problema into simple ideas 4. Present the information obtained in a visual way that help us to have sensitivity to creativity It is extremely important to know the point of view in which companies are affecting the environment, although clearly the assumptions may not be reality but we need to knos how people think this reality is; And if they don’t reflect the reality of the company, thinking that they do more damage to environment than really do, to be able to change the perspective that peope have. Application In order to apply this tool, the interest on the part of a group of people is essential, I think that as it is a very general issue, we have to try to bring together many people as posible and these people donot have to be specialists in the subject, what we care about is knowing the reality of ordinary peope. After gathering everyone, we Will make small groups where we Will ask them the question that Will be the key. To continue, we Will ask and writte the main ideas on post it, such as: -The companies that belive they pollute more -Those that pollute les -Why do they believe that? -What do they think companies should do to change this.	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22,571	Selection Tool: Learning Launch My Challenge: I am working with sales oriented organization which gives all IT Services to customers. Our challenge is to improve the workflow ( Sales activities) within the team in order to increase sales and improved services to our customers and most importantly to satisfy the customers compared to our competitors. My Team consists of four members including me and two of them were field executives and I am an inside sales executive handling back end operations. Our team motto is to identify the leads/requirements from our customers, giving out the appropriate solution for that using our IT Products compared to other brands in the market. Overall motive is to increase the revenue and market share and achieve the targets and numbers given to us. Our challenge is we are focusing only the customers whom we are regularly doing business with us. We are not identifying and approaching the new customers whom they have requirements. Selection: Our team and also the organization has undergone several changes and design thinking activities which suits to overcome our challenge. In my point of view, Learning launch tool helps us a lot to overcome these challenges my creating new ideas and testing them. Author Ed Hesse has been clearly explained that most learning launches involve quickly engaging with customers and testing your key customer assumptions. Application: As author said we have got an idea and that idea has to relate to a specific group of customers .Hope lot of customers has a specific needs and our idea should meet the customer needs better than out competitor. We are planned to advertise our products via social networks and give better offers and pricings than our competitors and provide many stalls and trade shows to clarify customer’s queries and help them to have a better knowledge with that products which are using. Secondly, we should work with data that we should self analyze ourselves what we did and what we want to do. We need to discuss our ideas in a group or with other teams. Insight: By applying the learning launch tool, our team identified our assumptions and designed launches to test these assumptions. Additionally, we thought through anticipated results, expecting to find that a more agile approach would improve our work flow, and that both our team and the key customers would be fairly open to the new prioritization of tasks and process and we got the results slightly different from what we expected. Moving forward, our team will review this insight and incorporate it into future launch designs. Approach: Given that our team has already gone through several design thinking activities/tools and are at this stage in the timeline, the learning launch is the appropriate tool. Future launch designs should reflect insight gained, progress made, and come closer to a compelling solution ready for full rollout.	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22,573	Challenge The challenge is the decreasing views of an advertisement among the public in social media. The advertisement was a go. And it was published in the social media in place X, organised by company Z. Selection Mind mapping. I have used the technique of using mind mapping of a problem domain with a set of questions or prompts for discussion to allow a diverse group of stakeholders to learn from each other. Application I started by contacting the target groups that is, the probable customers and asking them about their interests and the time when they use the social media. Also enquired about the awareness about the brand and the advertisement. Then, tried to find out the reasons for them to ignore the ad. Noted down the reasons in sticky note. Also, several users were contacted from different demographics. And the reasons were clubbed together under different common criteria. About the time, the attractiveness, the design aspect etc. As per the demographics, recorded common insights of each, and then additional insights that come from the group discussion. Insight & Approach The insight which I got was that the time at which the new ad went up needs to be changed. Since there was frequent and regular power issue during the time ad went in that particular locality, many were not able to see it. Therefore, the target time was the issue and the ad needs to be changed to target specific number of users. Also, according to geography, time needs to be changed. By this approach, keeping customers at the centre is crucial for the growth of business and its growth. The Design thinking process helped in fixing the issue and the advertisements started getting hits from the social media users.	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22,575	The tool that I have selected for this assignment is MIND MAPPING 1. CHALLENGE: the challenge I have given myself is to mind map the concept for my building design this semester. And to do the mind map I will be taking the help of The Six Thinking Hats. 2. SELECTION: I selected this tool because it will help me achieve my task in a more creative manner. It will make the task at hand more challenging and hence give a more satisfactory result. 3. APPLICATION: keeping my concept as the central idea, I used the six thinking hats to mind map its various qualities. I made it as colorful and visual as possible. I’d say the tool was applied rather effectively since the end was result was a complete understanding of what I had achieved and easy interpretation by others. 4. INSIGHT: the insight I gained from this task was that I had complete understanding of what I had done and I knew what exactly I needed to pick from the mind map to carry on into my design. 5. APPROACH: I think my approach was pretty much okay because first I collected all the data I could and it a while for me to arrange it all out in their respective categories. It took a while for things to fall into place but the entire process was smooth enough so I think my approach might remember the same unless in future tasks I face obstacles due to which I might have to alter my course of action.	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22,576	Improving the project scope definition – Visualization Challenge & Selection I have selected a challenge (currently a pain) which is in the beginning of our process, when we are trying to get all the information needed from the Customer to create a project based on the three main foundations: Cost, Scope & Time. The challenge consists of how we can be sure that we are covering and understanding all the customer requirements and put all the information in the right way in the right document, Why? Because right after, someone of the engineering team will be in charge of the deployment and he needs a complete understanding of the project scope -here is the challenge-. Missing some requirements or even details inside a requirement, can result in both: a delayed project and an extra cost. So, during the process of understanding the customer requirements, there is a lot of people involved and conversations. I have thought that the Visualization Tool can be very useful to understand all the elements involved in the process, the relationships between them, the scope, the boundaries needed, and the main elements and roles. Currently the output of the sales/presales stage are: Quote and the Scope Of Work Document. Application I began the process doing the below diagram, trying to include all the elements and relationships I see. On the left, we have the customer and his different players. First, we have the product team, who is concern about service ARPU, service revenue, service user experience, and other financial KPIs. Second, we have the engineering team which is concerned about the technology, integrations, people involved, and cost/budget. Finally, we have the operations team concerned about availability and support tasks. In the middle of the diagram, we have the sales guy and the presales guy. Both are in charge of the customer requirement understanding and needed in order to approach and deliver the best solution for any use case presented by the customer. On the right, we have the deployment guy who will be doing the project deployment in itself, based on the scope defined in the sales process. Here we have the pain when the project scope is not fully finished, agreed upon, or including all details needed. I met with presales, sales, and deployment people, where I got additional feedback in order to complete the big picture, to be sure I’m including all the elements, and to understand why the deployment team is not getting all the information needed. These guys told me a lot of things, they agreed with the relationships, the information flow and how they can get useless information. I will tell you in the next section all the details. Insight & Approach After reviewing the diagram, most of the information we have seen make sense in terms of the elements, processes, and information flow, but we find new conditions, especially some relationships that are not happening, we are not getting all the information needed from the customer and we are supposing some use cases conditions. On the other hand, we found issues when we are managing multiples sales/presales processes in parallel. All of these “noise” in the process, can finish in a non-complete scope which in the deployment stage can be a real risk impacting both cost and schedule. The information retrieved from the previous process, can be seen like a GAP. We will be doing a brainstorming based on the GAP to manage both the missing information and the missing relationships. The final goal is to improve the project scope definition doing a productive and efficient project deployment.	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22,577	The Challenge Travel Retail Americas is one of the food producers in UAE. It needed to show capability and flex its muscle while at the same time remaining connected with its broad customer base. We needed to emphasize that with its size, Freedom College remains a caring company driven by its commitment to delivering quality that can be trusted. Balancing its added value to consumers’ lives with presenting a strong image of being big and lean, and progressive, bragging about state of the art facilities, was a challenge we were presented with. The Solution We decided to use a cheap medium, social media platforms, to spread the word about how big and mighty KJikki was. Throwing a load of numbers at social media users would never achieve a result. We decided to simulate those numbers and bring their value closer to people’s minds by pairing them with examples from everyday life. 5 football fields is the area of the Freedom College facilities. This helped consumers visualize Freedom College might. The Result The resultant motion graphic to-date remains one of our most watched. Freedom College repeatedly use and repost it across all their social media platforms prompting several hundred shares and likes. From our side, Sama Consultant has seen several referral pieces of business instigated by viewing this motion graphic.	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22,581	Reflection - Mind Mapping Challenge I am an industrial engineering student with such bad memory, my challenge has always been to memorize and connect the information I study, which at a certain point seemed like an impossible mission. The subjects we study are all connected and if I fail to connect them, I will not only end with a low grade in my exams, but also with no actual knowledge. Me and my friends seemed to have the same problem, therefore, we started looking for solutions and ways that will make our studying process more effective. Ways that will give the small details that get lost in the big ones their importance. Our scope was to be able to memorize everything and pass our exam with a good grade. Selection After searching for many different ways to study, we came across mind mapping. Broadly speaking, a mind map is a diagram used to visually organize information, it is a hierarchical that shows relationships among pieces of the whole. Which is why it was the perfect tool for us. Application When I started doing the mind map, the first thing I did was to read and understand the subject I studied, and then I tried to make it sink in by doing the mind map using the drawings, the colors and the lines, in other words connecting the dots in my own way, which I believe is the strength of the mind mapping tool, how it helped me design my learning based on how I think and my way of understanding, not how a book tells me to learn. I was involved. Me and my friends agreed we should first do our individual mind maps and then revise together. We noticed the difference between our mind maps, some were too random but did a great job in organizing our information, some were colorful, and some were all drawings making the information almost impossible to forget. It was not only a great way for us to revise what we learned, but also a great way to see other perspectives. Insights By applying mind mapping, we assumed a certain result of us being able to memorize the information we needed for the exam to achieve a high score. But the actual results were even better! Three months later and the information we have mapped was still stuck in our minds, not just that, it also helped us present our knowledge in class presentations in a much better way. Our new way of learning and somewhat exchanging knowledge made us see the patterns in the way we, students, think, which made life much easier, exams too! Approach We find the mind mapping is an amazing way to serve our needs, we are very satisfied with the progress we made and the results we obtained. What we might involve more in our learning process is the visualization tool, which is used to some extent in the mind mapping but we thought it was worth it to examine what this tool might accomplish for us on its own.	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22,583	Reflection - Learning Launch Challenge I and my friend started working on a startup which aimed at increasing research interests among students. We thought the idea is really good and started 1 of our several services on the same. But the results were not as expected. We were not getting very positive feedback on our product. We wanted to analyze and redesign the product and our service so as to reach more people and fulfil our target of improving students count in the research domain. We wanted to analyse the shortcomings of our idea, the behaviour of our customers and their thoughts regarding the same. Selection We both realised that we made a number of assumptions while making the business plan. We needed to know the actual data using a few experiments and user research. Application We started by focusing on our goal that at the end what do we want to achieve: ‘To increase research interests among students’. And what are the reasons that there is a need for doing so? We did user research to find that. We found many reasons, one of them being the low pay in research than in the corporate world. We can not increase the pay, of course, it’s not in our hand, but we can do something else. We tried to find out why those students who are interested in research ultimately end up doing corporate jobs. We note down the problems faced by them in making their career in the research domain and focused on one of the problems at a time. We built a hypothesis and designed a few solutions to those problems. Multiple solutions for each problem. Then we picked one at a time and performed experiments to find the best solution for that problem. After finalising the solutions to 3 problems we built a business model around those solutions. We made a complete timeline and used agile framework to distribute work among the team. At last, we started working on the project. And the results were awesome. We got much better feedback on our new products and services. Insight This powerful tool ‘learning launch’ helped us in realising that some of our assumptions were wrong. We worked around them and finally found a good hypothesis to play around with. Our team is really happy with the results. Approach Learning launch was the best tool for us as the beginning on our project, but at this stage, we need to use more tools like visualization and storytelling to attract more customers and explain the need of the hour.	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22,589	Visualization Challenge I work for an association that is dedicated to holding events from time to time, however these had become monotonous and people were beginning to get bored, little by little the events began to be empty and we did not know what to do, if we continued like this soon we would have to raise the annual price of memberships and we would not have the scope that we have now. Application One day for family reasons I went to see party rooms with my mother, at that moment I was trying to distract myself from work but when we saw one of these places it completely caught my attention. I began to visualize where each exhibitor would be accommodated, the materials and simply it was perfect. So when I got home I started to do a planning, reviewing the viability of the events there, I contacted the room and asked if they were willing to work with us, the relevant thing about this place is that it had a certain captivating appeal, they also offered different areas and services that could make the experience totally different from one another. I called my boss and told him that we should take the risk because it was worth it, we just have to train our exhibitors to adapt to this new space that would be fully interactive for visitors. As the first point of my planning, we took the exhibitors to enjoy the service of the venue themselves, then we saw how to incorporate them with the show to make them more eye-catching and finally we put it to the test, it was successful. Insight & Approach Thanks to this course I learned to better plan my events, before I would only have looked for a better place for the events, however now I am aware that the experience when buying needs to be wonderful, it is not only to present the object or the service but It must be a whole process and for this the visualization has helped me a lot, from imagining, starting to planning and implementing, my work has radically changed because my approach did so.	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22,591	1. Challenge: Business Satisfaction of IT workplace solutions is rated low due to a narrow perspective of IT on technology & software delivery. Other aspects like e.g. people needs, workforce development, facilities, trends in working environment, different user types etc. are not (or not sufficient) reflected. Furthermore, many of those aspects are handled separately / independent by other functions like HR, FM (facility management) with related side effects. The challenge is how to raise awareness within the IT function to break out of the “technology only” focus and to team up with other functions to better serve workforce needs. 2. Selection: The most important 1st step is to create awareness and to motivate the team to break out of silo thinking. Therefore the Visualization Tool should help to address 3 main points to IT people in the workplace area: 1) IT is not the only function providing workplace solutions to the employees 2) Today the user is responsible to bring the “bits & pieces” together or to “live” with the trade-offs (=lower satisfaction) 3) A better collaboration will generate higher satisfaction due to a holistic view The visualization should be the starting point of a discussion and a motivational factor to continue with next steps. 3. Application: I started the process by creating a straw man graphic of the problem domain. To do this I did a research within the internet about areas beyond IT to get a better picture about important elements of a holistic workplace. In a second step I went through the company organization to identify main functions with an influence on those topics. In a last step I started to reduce the straw man graphic more and more to come to the core message for better understanding. After the straw man graphic was finished I used the tool in a regular IT workplace team meeting where we discussed about “user satisfaction” and why we are not improving over the last years (which also led to frustration in the IT team because everybody did the best for the users). Within the moderation I’ve started to use the whiteboard to develop the “as-is” picture by asking open questions. After the “aha effect” we commonly started to develop the “to-be” picture. This was very effective because every team member left the meeting with a common & easy picture in their heads and a high motivation to think about how we can approach & motivate the other functions to join (tbd. with clear actions points at the following meeting). 4. Insight: First of all it helped me to structure myself and to reduce the challenge to the basic elements. I’ve started with a complex picture (not easy to understand and to remember) and took out more and more elements to end with the basics. It was a nice experience for me because the visualization helped me to better focus. At the end I had this picture in my head which allows me to better initiate, moderate and guide the discussion of the team. 5. Approach: I would use the same approach but would collect/add some real examples which makes the challenge more tangible and practical.	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22,593	Challenge I am a member of an organization’s analytics team and we had to come with an action plan to improve organizations data & insights consumption for better decision making, thus making the decisions more objective. The project scope included 5 people in the team with diverse backgrounds and skill sets to create a roadmap and feature list for a product which would promote the use of data in everyday decision making. We also want this tool to cascade and give a unified view of the key performance indicators from the CXO to the operation manager at the same time give enough degrees of freedom to allow for data exploration at operational levels . We knew there were existing solutions but were not widely adopted so we sensed there were hidden challenges which we wanted to uncover and solve with the new product. Application We applied the visualization tool [Module1]and the mind mapping tool [Module 3]as our primary motivation was to get a holistic view of the problem space We start this process by drawing a problem map based on current understanding. Each of us are from different backgrounds and we referred to variety of sources – existing dashboards, training materials , documentation, SOP documents, SLAs etc. We collaboratively mind mapped all the problem areas we could uncover from our research We also conducted interviews with different stakeholders at different levels to get their points of view and pain areas. For each of the areas we listed what was needed for a customer and what process enabled or blocked this to have both points of view – the need and the constraint. With this information collated, we sketched broad personas for stakeholders and for each persona we used jam session with the stakeholders to help close any open ends in the problem space. Some example personas were – IT function leader - Bob , who wanted prescriptive suggestions and does not want to explore insights himself -Operational Manager - Mark , who was very hands on and wanted the freedom to explore and play around with the data Each group went to small group discussions to list down and we collated all problems on the jam board Once we had all the problems listed we collated them to a unique list of issues the product is to solve and validated these back with the stakeholders to agree and prioritize activities . Then the implementation started which made the roll out and adoption much more seamless and was welcomed by the stakeholders. Insights The problem mapping and prototyping sessions were very useful as 1 – They created a visual for the problems and opened new ways of looking at the issue at hand 2 – Opened new ideas due to small group brainstorming exercises 3 - By doing this sessions we uncovered some key problems which we as a team have not listed before. It also helped us validate some of our assumptions 4 - The team and the stakeholders were usually open to reprioritization of tasks making the implementation planning much more collaborative and seamless. It was a shared learning as the stakeholders were educated on some of the process & tool constraints so they were more sensitive to the reprioritization making the whole activities far less rigid than initially hypothesized Approach It’s a relatively new approach in the organization & we used a couple of tools but using the entire design thinking approach with the 4 questions will be useful Also , With challenging times these days, the whole approach is being rethought from a digital execution perspective – virtual jam boards, brainstorming sessions , collaborative mind mapping are some of the options we are considering for the second iteration of this exercise due to start next month	[ 4800, 29, 8979, 19661, 18675, 36384, 38131, 19757, 38527, 53806, 19790, 47407, 19816, 50560, 31487, 48172, 23735, 50912, 19757, 18993, 39986, 48172, 30, 33082, 38532, 25570, 112, 33743, 24510, 30212, 21361, 25723, 35897, 136, 48027, 35897, 47736, 30, 25727, 37103, 38006, 379, 16951, 41145, 44165, 33198, 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22,594	Reflection Mind Mapping Idea generation for a Restaurant Business Challenge We are planning to start a family business near a recently opened university campus. The university, when fully functional will be housing around 2500 students, professors, teaching staff and their families. From among a host of business opportunities surrounding the university, we were looking for an idea which involved lower capital investment. After a few discussions with family members and colleagues, we selected three business ideas to choose from; they are Student Housing, Restaurant business and Coaching Institution. Considering the initial capital investment involved; we have taken up the restaurant business for implementation. From among many type of restaurant ideas like breakfast serving, QSR (quick service restaurant), fast food, fine dine, family restaurant, barbeque etc. our challenge was to select the one which would be feasible for implementation, iterate if required, scale up if the concept becomes success or switch to a different restaurant model in case of failure. Selection For our challenge we selected the tool called Mind Mapping, which facilitates search for patterns, themes and insights in a large quantity of data we collected during our exploration of what is, the current reality. The goal is to establish criteria for the what-if idea generation phase. For our type of restaurant idea generation we needed to find the food preferences of customers, their paying capacity, preferred cuisine , and what they felt about the other eateries located in and around the university campus etc. We believed that, like the MeYou Health case study, different personas would emerge with differing requirements and we needed to cater differently to each. Application Before we set out to conduct ethnographic interview of our potential customers we needed to determine who we would study, where we would find them, and what questions we might ask them. As our restaurant business would be centered on the university, our target was students, professors, teaching staff and their families. We resorted to conversation type of interview instead of prepared questionnaire. One of our goals was to bring out unarticulated needs of the customers. We interviewed around 30 students and 15 teaching staffs, visited the student’s canteen, went to the other local eateries, and tasted the food ourselves. We felt that we needed to ask different questions to the students and different questions to the teaching staff community. For the students, our conversations were mainly around their social background. In India, the social backgrounds are varied from state to state and highly influence an individual’s life. We asked the students questions like, from the states they belong, family background, educational background, reason for them to join the university, their future aspirations, their college class timings etc. Then the other conversations were around their food preferences, what they felt about their college canteen food etc. As for the teaching staff community we asked direct questions on their expectations from our restaurant. Insight From the initial round of interviews conducted, we observed some distinctive differences between the student’s and the teaching staff community’s expectations from our restaurant, as we had learned from the MeYou Health case study, that different personas would emerge. Some of the insights gained are tabulated below: Question Student community response Professors, Staff and Family response Insight gained Type of restaurant preferred Lunch providing restaurant Barbeque Lunch and dinner Providing restaurant, fine dine restaurant , Barbeque Lunch providing restaurant and Barbeque are in demand Cuisine Bengali cuisine Bengali cuisine Bengali cuisine is preferred by both Restaurant timing From 12 pm to 4 pm From 11 am to 3 pm 11 am to 4 pm timing will suite both Traveling from their residence to restaurant During Exam periods, rain and summer they don’t want to commute No such preference Home delivery of ordered food for students during such periods Price Preference for Lower price Willing to pay higher price too Lower priced menu items Payment Options once in a month payment No such preference Flexible payment options for student community We observed that Lunch is preferable by both, Bengali cuisine is in demand. Especially the student community craves for home food. We resorted to co creation for selection of the menu items. One of the unarticulated need of the student’s which surfaced was that during the exams, during summer under hot sun, and during rain they do not want to commute from their residence to the restaurant. This gave us an idea on home delivery of food during such events. Approach With the insight gained from applying the mind mapping tool, we have selected the “lunch only” restaurant model for implementation in the initial stage. For start, we will be focusing on the Bengali cuisine which is in high demand in the locality and focus on low priced menu items. We are planning to start with a small number of lunches served, catering to the preference of mainly the student community. For ordering, payment and home delivery, we are planning to create an exclusive mobile app. With the “Lunch only” restaurant idea selected, we are ready to see what works. We will use Learning launch tool to test our model in the real world scenario. The purpose is to learn, improve and iterate. If our idea succeeds, we will scale it up, add more varieties in the menu, add barbeque etc. and expand to carter to the larger customer base.	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22,596	Reflection:Map Mind“Mind; Create and Wander ” Challenge and Selection: One of the most brilliant minds of these times, Jeff Bezos, Founder and Former CEO of Amazon, created an empire 27 years ago that allowed him for a few years to position himself as the richest person in the world, his The company was founded when he found out through his work that the internet was growing at 2000% per year, so he left his job on Wall Street to dedicate himself to selling books on the internet, something he called Cadabra.com, which with the The passage of time was finally called Amazon, this empire allowed it to consolidate itself as one of the giants in the industry, and make a metaverse with real products, but that you only saw through the screen. Some time later he confessed that his success and source of inspiration had been Tom Walton, founder of Walmart, and whose fortune today in the hands of his children, exceeds 200 billion dollars. This is the way in which I explain the title and why I chose the Mind Map tool, the mind Create and Wander, each generation perfects the previous one, each number is greater than the other, and if we leave our mind free, we will do great things as human beings. Application The COVID-19 pandemic led us to change our behavior and habits. The SARS COV 2 virus, the trigger for COVID-19, was not a new virus, there were sister variants such as SARS, or MERS, however COVID-19 was more contagious and with a good mortality rate, it spread everywhere the world and forced us to quarantine in some countries, to wear face masks, wash our hands more frequently, ventilate spaces, etc. The mental map enters this process, I will give Amazon an example, due to the health crisis, its sales and that of all the technological giants, and home delivery companies, grew exponentially, their models thought ahead and When the crisis came, there was no major problem, but all those who were in the process could not get on the train, that is, they missed the opportunity and assumed the consequences. Now I want to enter my internal mental map, I am a teacher, as you know the traditional educational systems, some good and others obsolete, are based on face-to-face, explaining topics, giving assignments or assignments and qualifying what the students did, one day for another, we learned of a pandemic. Asian countries were the first to want to face the crisis, later the virus spread throughout Europe and the world, our lives would never be the same. Perspective and Focus They say that the worst crises bring the best opportunities, so I made a mental map, and reasoned points for and against this situation, now I would only see the students through the distance, and I would have to figure out how to get That they, together with me, learned, all of us in this health contingency, regardless of our profession, we changed our way of being and thinking, from the worst crisis in this century, the opportunity came for many of our students to learn to better manage the computer and not only for video games, that we all learned to use platforms such as Moodle, Classroom, Zoom, Google Meet, Discord, Coursera, that we learned to use word processors such as Word, Power Point, Excel, that is, from this crisis we learned many technological skills, But in the process of adaptation, our mind made various mental maps, structured ideas, points to learn and do, our mental maps are the pile r of our ideas. Note: an apology if at any time it is not understood, or the spelling is wrong, I am not a native speaker of the English language.	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22,597	Mind Mapping Mind Mapping is a powerful note-taking method. Mind Maps not only highlight important facts, but also show the overall structure of a subject and the relative importance of individual parts of it. They are great when you need to think creatively, and can help you to make new connections between ideas. A mind map is a type of graphic organizer that uses a diagram to visually organize ideas and concepts. The central idea or concept is placed in the center of the diagram, and then related ideas are added to it in a radial fashion. Mind maps are used to help structure information to gain a better understanding. Compared to traditional linear notes, studying using flashcards, or brainstorming with bullet points and outlines, mind maps have a lot of advantages. Here are just a few of the reasons why mind maps are so effective: • A mind map’s radiant structure directly corresponds to the way our brains store and retrieve information. • A mind map conveys the hierarchy and relationships between individual ideas and enables you to see the big picture. • A mind map makes use of mental triggers (such as pictures, colors, and connections) to help your brain memorize things more easily. • The best part: mind mapping doesn’t feel like work! It’s those properties that make mind maps such a great learning tool. And what’s more, they can be created and used by absolutely anyone. Whether you’re a post- graduate student or are just starting out in your academic career, mind maps can help you structure, manage, and memorize the knowledge you’re trying to acquire.	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22,598	Challenge - Data Security - Privacy/Transparency - Timely supply - No ERP on procurement in industry with mobile app - Competition concern Types of Data in distribution: Market Data - How much the product is rotating in the market at x price - How many places (location) the product is kept Retailer/corporates data - Sales over time o Purchase cost o Sales history o Future orders - Purchase overtime - Customer services What are we Providing: - Vendor/items onboarding - BI Data based on categories: o Master database o How much is being sold o How much demand is there? o Demand and supply analytics o Targeted marketing allowance - Logistics o On-time supply and delivery. Option available within the portal - Historical analysis and demand forecasting - Special differentiation of retailers / wholesalers / corporates - Centralized ERP for procurement - Automation in the procurement system, Manage procurement and its costs - Procurement Fraud avoidance and fraud detection - Merit based procurement - Price Comparisons helping lowering cost with seal bids concept integrated as required 2.0 - Contract templates - Payment wallets - Bank portals and collaborations - Integration with SAP and Oracle - Procurement back offices / experts / consultant services - Bill of lading / shipping etc. services	[ 4800, 29, 143, 5989, 15497, 33, 143, 13723, 537, 17265, 33, 143, 17080, 46878, 30, 143, 12265, 6700, 38255, 41023, 33108, 33399, 50912, 36910, 20014, 30, 143, 5280, 24140, 29, 17396, 38131, 5989, 33108, 27124, 2131, 35, 11250, 5989, 29, 143, 8911, 37235, 47736, 41043, 34389, 43701, 33108, 47736, 36082, 20542, 51205, 40829, 30, 143, 8911, 36019, 39972, 122, 35576, 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22,599	Tool: Visualization (Visual Thinking) – Module 1 Challenge & Selection: The tool that I have used and selected for challenge is Visualization that I feel plays the major role in the entire process of design thinking tools. I work in a creative domain where the bulk of my work depends on the visual representation of any product or approach or business deal. We work on logos, presentation, graphic designs, illustration etc., To outline the challenge, we’ve started getting more of negative surveys ratings on the output which we have shared in the recent days. Then I called for a stakeholder meeting and wanted to use the visual thinking approach to discuss regarding the challenge and to come up with different solutions. To get those solutions, I use this approach to make everyone to contribute and think outside box and come up with a new suggestions based on the data which is available and apart from the data what are other human centric reasons for the dip in the survey. To elaborate more I used spider diagrams and posters to reflect the obstacles that prompted, which induced participants in the room to think and share more suggestions. Application: I use the spider diagrams/flow charts to logically represent the whole process. And use a logo representation for each idea that is created with the existing data which is available. To differentiate the ideas and group them into different verticals, I will use a white board and a colored markers. If I couldn’t find relevant data details for me to initiate a specific discussion about the consultants daily routine that gives us the survey and what made them give that. I’d probably have an individual discussion with the stakeholders to get more information about it as they are operate on the ground to offer us a deeper insight of the task. If required, I will use tableau - visualized presentation that is very interactive with loads of questions to be answered related to the concept. Tableau is used extensively because data can be analyzed very quickly with it.Visualizations are also provided as dashboards and worksheets. Tableau helps us to create dashboards that provides actionable insights and drive business forward. Tableau gives fantastic visualizations, in-depth insights and user friendly approach. I called all the stake holders to the conference room for a meeting and projected the spider diagram and a few presentations of the idea and gave them the a white chart or paper to get draw or project their thoughts on these concepts while holding people (Staffs working with us), process and customers in mind on why the survey was dipping. Post the session all charts have been collated and classified according to the three criteria given. And represented those ideas and established the best solutions for each criteria and begun to implement them Insight: The learning from this whole exercise is that I have received many solutions or completely different point of view from the stakeholders as everyone started thinking out of their comfort zone and came up with a new and a fresh thoughts. This tool of making them visually think had given a whole lot of new perspective and it was a very productive meeting where everyone could contribute in the meeting. Which gave them more faith in the process and information in depth. We were able to touch base and get feedback on the everyday life of consultants and their project requirements, timeline of the project, visual enhancement of the project, communication in getting their work done and other areas in terms of customer service. Approach: Next time, I’d give them a brief over the issue before the meeting and post getting their thought process a visual representation meeting would give them a better output compared to what I have in this whole process. I will include ethnography method along with this tool to understand the logics behind every suggestions they have proposed. Also, post getting their thought process on the three different criteria another meeting should be conducted to understand their logics and reasons behind those suggestions/ideas.	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22,601	Storytelling Challenge My project is based on a circumstance many people can relate to at this moment, which is being unemployed. Due to the COVID-19 virus, many businesses have taken the decision to close operations or to fire many employees, this happens not only in the United States, but also in my country, which is Honduras. So the project is based on getting these people a project to work with small businesses that have fired employees, but still need help for some marketing or financial projects. These businesses hire these people for a short amount of time, to complete the projects, the people get paid, but are not on the business payrolls so the businesses get the important projects done with less salary. Selection I had been working on the project, but had struggled finding ways to get my message across to business owners. After enrolling in this course I decided to use the tool of Storytelling. Storytelling is a lot more than just telling a story to an audience, it’s actually more of making the audience experience and relate to what we are saying. The reason I selected the tool of Storytelling is because I wanted business owners to feel empathy towards unemployed people, and even though it’s not completely up to them, and it’s not easy to just hire them or to stop firing them, maybe they could help in a way that can at least have people get a way of living. Application I decided to continue my project, so I talked to some family business owners, and about the current problems of today’s work situation and how their businesses had struggled. Instead of just presenting them the project as it is I shared a story about how a friend of mine had been struggling to get a job even though he has the knowledge and the passion needed to be a good employee. I told the story in a way that it felt like it was a problem that could happen to anyone and not just my friend. My friend had been working on this job for around a year and even got renewed shortly after the crisis began, but then quarantine got extended, and the business had to reduce the expenses so he got fired. He needed a job to help his family during this tough time, so that’s when I told them about how my project could help several different people get a job, maybe not their dream job, but in this crisis every single penny counts. The business owners started thinking that sometimes their staff really could use a hand to be effective, and that something like what I presented as a project could help these people get a job for a short period of time and although they may only work in the same place for a week or two, and in some rare cases maybe a month, they may get referred to another job to work for another week and maybe this could help their situation, while many businesses get their feet back on. They also shared their own stories about people that they had to let go and about how they see things from their perspective as business owners. Insights The way I told the story really influenced how people responded, because they felt the unemployed people’s problem as their own. They felt engaged with the project as their own and thus gave me feedback about how to improve. These couple of interviews really helped me,not only because I received some positive feedback, but I also received some negative feedback. They helped me understand that some businesses may really like the idea, but instead of contacting my business, they could just rehire people they had fired, so to make the project work I have to change a few things and improve some ideas, like providing the unemployed people that I help get jobs some initiative so they don’t work on their own next time. Approach Maybe next time I’ll be more confident when using storytelling, since in some parts I got nervous explaining my project through the story. This tool really helps getting people invested in a project, idea or business, so next time I hope I can use it on a larger scale, and have an even better use of storytelling. I learned through this course that it’s very important to receive feedback and that storytelling is not only used on a massive scale like a business commercial or on TV, but can also be used when talking face to face with somebody. Maybe next time I can use some of the other tools I learned through this course and use them as many times as I need.	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22,602	Visualization Tool Situation I am a digital designer and animation artist however I am focusing on this tool in my capacity also as a youth football coach/Manager in my local grassroots football club, I have in the been a coach/ Manager in other clubs and in some I have been a support to the main coach however at this moment I run my own team and we are relatively new to the league we play in. I have come to realise that while everyone including licensed coaches like myself appear to understand something they think would be the solution to their team performance or individual player performance, it is not just a one way traffic, there has to be a starting point and a intentional plan for progress otherwise we generate a lot of activities but little progress in the real sense of it. Challenge Particularly speaking of my new team, I understand we already play in a league but it will be a challenge to expect to compete at the same level with those who have been together for a while now therefore I have to start from the beginning. I have to be able to know these players and so I can understand how to tailor my sessions towards their ultimate development, I am not their parents but I have to try to not be their parents but like a coaching parent to children I only spend 1hours a week with before the games. There is a big gap between the skilled and the less skilled players and therefore one hour will never be enough to deal with both ends of the spectrum of players and still have a fruitful development process without me falling short of the ‘parental’ and club expectations of me. Application My mode of visualization comes handy in an attempt at knowing the players more. I can do this with a combination of visual written and drawn template ideas to help ascertain what, where and how. I use Player Profiling as seen below , it helps me understanding them and how they fare under certain 4 categories or developmental corners, they also get to rate themselves before I come to finalize things and then I can generate a Performance Monitor for myself and the club for example Perhaps the most important application of visualization going forward is developing a Session Plan like this below. This helps me plan my session based on what developmental corner I see is lacking in certain players or what situation they as a team are not handling properly, sometimes development is not just about focusing on weaknesses but could also be to strengthen areas of excellence even more. Insight As can be seen from the above, I am above to generate a performance monitor and now have an opportunity to know my players even more and their general aeas of need as individuals and as a team. What this is helping me with is that we have had visible improvement over time, we have started with looses and it looked like nothing will change but towards the end of the first part of the season we had a draw and then we nearly beat a team that had 3-4 substitutes when we had none, now in the start of the new season, we have actually won 2 games already. There has been a noticeable increased interest in both the players and their parents, the club has sent me a well done note because they knew how we started and now I can relate to players better since I know what they fare at and how well, in addition players are beginning to relate their training to their own performances and recently a player had suggested to me a way to help them gain improvement in areas they are lacking in, this is because they can see the pattern I am following and they themselves are beginning to gain personal insights. Approach Visualization seem to me a brilliant tool that can be deployed not just at the start of a process but at any stage or period of the process, initially it can be to gather thoughts and tabulate ideas, it can be in any visual form but this soon links up with the methodology and approach to progress with. At the end one is able to also visualise the previous processes and see what had allowed for the successes recorded if any or at least what to avoid next time. This can also be used to summarise the process for others to learn from without going into too much details. In addition to visualization tools, I would also like to consider StoryTelling tool to in a case where I am trying to tell others coaches and managers how to overcome similar challenges and how I have adopted Visualization as a tool to solve mine.	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22,606	Challenge At our company we frequently partner up with different companies to enable us to widen our service offering to our customer. One of these partnerships is a company that specializes in advisory regarding precautionary measures that protects and ensures your will if anything unexpected should happen to you. The idea is that the advisor of our company informs our customers about the offering during their consultation meeting and creates awareness for the topic, ultimately generating leads for our partner. The challenge at hand is that, though the campaign has been active for quite some time, there are too few leads generated and it has been observed that the advisors often don’t mention the offering at all. The goal is therefore, to identify due to what reason the advisors seem to avoid mentioning the partnership to our customers. By applying design thinking techniques, we want to find a solution in order to increase leads. Selection One thesis of ours is that the customers as well as the advisors don’t understand the offering. The advisor has the difficult task to sell a service that he knows very little about. He hesitates to even mention it, because he could be seen as incompetent if he’s not able to answer questions the customer has. The customer on the other hand comes to the consultation meeting with the intention to buy an insurance not being offered a service about precautionary measures for his life. In order to convince the customer to invest money for a further meeting with our partner, the offering has to be very clear and the advisor has to be convinced by the service himself. As mentioned in the Coursera video storytelling creates a cause for something. It gives a reason that the audience understands. It has a clear sequence of events and connects emotions and values of our customers with the underlying service by our partner. The offering has to be laid out in a manner that the customers find themselves within the story presented by the advisor. Thus, we chose to create a story that suits the advisor and the customer at the same time, while it also adapts to the customer’s intrinsic values. Application The story that we wanted to tell should be easy understandable for the advisors and it should create a need for precautionary measures for our customers. In different discussions we tried to put ourselves into the position of both our advisors and our customers. We then tried to reveal the needs of both in order to create a story. In the end we decided to go with a story that we think both parties can identify themselves with. By pointing out a real-life example of what can happen if people don’t discuss precautionary measures when they’re still able to we wanted to increase engagement by both the advisors and the customers. A very famous and illustrative case is the one of late-Formula 1 racer Michael Schumacher. Since his accident his decision are made for him by the child and adult protection agency and not by his family. This would be different if he would have settled such questions before his accident. We think that by picturing the possible outcomes, customers and advisors might be able to understand the importance of the service that our partner offers. Obviously, this doesn’t change the terms and conditions of the service, however it provides a story that both can relate to. Insight By applying storytelling we thought about the underlying values of both the advisor and the customer. We were able to put ourselves in their shoes and see the situation through their eyes. We also revealed that there are possibly further challenges to the problem at hand, because perhaps the lack of understanding of the service isn’t the only reason the partnership hasn’t been successful so far. We realized that the service itself also has to be further adapted and personalized, as not all customers have the same needs regarding precautionary measures. It all depends on their current life situations. Consequently, it may make sense to adapt the service itself, as well as the story to each customer individually. Approach Storytelling is one possible solution for the challenge at hand. However, considering the insights generated, we would choose a mix of different tool next time. The tool we used, sheds light for a specific perspective. By applying a different design thinking tool we would probably get different results, however. Thus, to get deeper insights in the challenge posed in our project we will apply further tools.	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22,607	Example - Visualization Challenge As a student of Interactive Media Design, we have two areas of focus to develop for the thesis that allows you to graduate: artistic (illustrations or photograph with some kind of interaction), and interfaces (video games, platforms). Reviewing past projects I realized zero projects connected design with medicine and there I saw an opportunity to learn and develop something fresh. The main challenge was to support the physical therapy of kids with muscular dystrophy, muscular dystrophy is considered as a rare disease, this means that a low percentage of the population has it and by hence not a lot of research. As a designer, I am used to approaching ideas considering the user’s needs (user experience and the user interface), but I faced new challenges: 1) I am not a doctor and I was scared to not understand the kids’ needs and/or developed something useless or harmful for them; 2) I was skeptical of working with kids because you need to work also with parents and 3) to support physical development in the kids, I will need hardware development and I had zero experience with it. Selection The tool selected is visualization. I think it will help to evidence the design process, how it flows, and what happened in each stage. The visualization tool involved the four main stages: what is, what if, what wows, and what works together with the tools used during this stage, how they were used, and contributed to the design process. Application What is? I needed to understand the problem so I sought help in the medicine department of my university, they not only helped me to understand the problem but they also connected me with one of the physical therapy institutions that treated kids with muscular dystrophy. Here I have my first contact with the kids and their parents. I observe them and learned the dynamics inside the institution, the relationship between doctors, parents, and kids, the way to connect with the kids, the role of the parents during therapy time, the way doctors interact with the kids, and how each kid had different needs. What if? Working with the doctors, the parents, and the kids, we started developing ideas based on the kids’ needs, but considering that the physical therapy focused on different parts of the body and that each kid presents different needs, we decided to focus on only on the arms and hand-eye coordination skill. By narrowing down the scope of the project we realized how relevant is to approach each kids’ needs separately and how important is for the doctors to decide the type of physical effort the kid should handle. What wows? To test the ideas, I developed wizard prototypes to learn about user interaction. The prototypes helped to evaluate if the ideas were interesting enough to keep kids’ attention, help them to improve mobility and hand-eye coordination, and consider different methods to adapt to each kids’ needs. There were different versions of some of the wizard prototypes to test some of the discoveries during the process. After the tests, we decided that a whack a mole version would be the best option to support the physical therapy of the kids. What works? As part of a learning process to discover how to adapt to the different needs of the kids, video games had many versions. The whack a mole version of the video game had a control panel for doctors and parents, so they can change the speed, frequency, and add or remove elements depending on the kids’ needs. All these elements could contribute to the kid’s physical development, stimulation and concentration, so it was very important to make them adaptable and give this power to doctors and parents, so they can decide the setting of the video game depending on the status of the kids and in which way the kid should be challenged (if he/she is ready). Insight Involve your stakeholders in the process and listening to them is the smartest thing you can do. They are telling you all you need to know, you just need to develop the skills and learn how to use the right tools to read them. Involving doctors in this project was fundamental to start. Doctors helped me to understand the general problem and the context, very technical things; kids showed me the problem and tough me what they need; and finally parents, they were a mix of both, because they become an empirical doctor and they know their child, so they tough me about each kids’ needs and what works and does not work for them. Working with my stakeholders all the process put me on the right path and trigger the right ideas. The test is the root co-creation. When I first think about developing a video game for my thesis, I had a very different idea that involved 3D graphics, many objects in the screen, sounds, scores, all kinds of crazy things. However, working first hand with the kids, the parents, and the doctors made me realize how wrong I was. The idea I had will be useless because I was thinking of me as a user, what I would like to do, what I think the user would like, but testing shows me I was completely wrong. I ended up doing something that at first sight will look boring and too simple (considering the video game industry), but we created something that added value to the kids’ development, facilitate doctors’ interaction, and could involve the parents more in the process as they could use the video game at home too. Approach During the design process, testing was one of the most challenging tasks. I would like to spend more time testing assumptions (what wows?) to develop deep knowledge about what could work better for the kids, but due to time and budget restrictions, it was no possible. Testing more time in what wows section could allow me to reduce the learning launch process in the what works section, I could know sooner the type of interaction and reaction of the kids and adapt my design to them.	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22,608	DESIGN THINKING IN AUTOMOTIVE SOFTWARE DOMAIN CHALLENGE: Working for an automotive software supplier, customer complaints from the field are a norm. However short turnaround times are expected so as to firstly contain the problem (temporary solution) and secondly unearth the root cause and provide a permanent solution. During the manufacture of ‘Car A’ a fault was reported sporadically in the engine ECU (Electronic Control Unit) which reduced the throughput of that particular line in the production plant. The experts from both parties (OEM and Supplier) were shooting in the dark to arrive at a quick and dirty solution. Somehow by merely studying the symptoms alone they were able to arrive at containment actions which reduced the occurrence of the problem by 10%, but it did not solve the problem 100%! This provided a perfect platform to apply design thinking as a problem solving tool to resolve this issue. SELECTION: The need of the hour was to identify the fundamental problem from the different symptoms that were observed. Mind mapping would aid in this front so as to recognize patterns and form a base to structure the potential root causes in such a way, as to attack them sequentially or in parallel with clarity of the fundamental problem in mind. APPLICATION: A two-fold approach was needed. 1. Document the list of symptoms observed in the production plant so as to identify the fundamental problem. 2. With the fundamental problem in the center, the various potential root causes were mapped as child nodes arising from this central node. These child nodes were also clustered based on the different entities like hardware, software, calibration, etc. Step1: A special technique called ‘Is / Is-not’ was used. Simple questions such as the following were asked and the answers were documented in a tabular format. a) What is the problem? What is not the problem? b) Where did the problem occur? (Geographic location) Where did the problem not occur? c) When did the problem occur? When did the problem not occur? d) Who reported the problem? (Production plant) Who did not report the problem? e) How frequently did the problem occur? Based on the answers to these questions the fundamental problem was identified. Though this data collection was a time consuming affair, yet this ensured that we stayed in the problem space instead of jumping directly into the solution space. Accrued to that it also ensured that innovative questions could be asked while trying to unearth the root cause of the problem. Step2: A mind map was created with the fundamental problem as the central node and the potential root causes from the various areas (hardware, software, calibration, etc.) as child nodes branching from the central node. Links were also created between nodes to show the interaction between them. This helped in breaking down a complex problem into smaller logical chunks and later in eliminating them one by one when a particular root cause was understood to not lead to the problem. INSIGHT: The biggest realization for the entire team was that with this approach the bigger picture was always clear and visible, irrespective of the phase of problem solving. Though the time taken to demystify the problem was more, yet the confidence level of the team increased with each and every step. The morale was severely boosted. Most importantly the customer was happy with the progress. This was primarily because the thought process and approach was transparent compared to merely preparing Powerpoint slides explaining the problem and further actions planned. APPROACH: After a few months the root cause was identified and the solution was pretty straight forward. It felt as if the solution took care of itself as the issue was fixed in just a few days once the root cause was identified. When 80% of the time was invested in the problem space, then the solution phase was a stroll in the park (the golden 80-20 rule). The first few weeks wasted in directly trying out different solutions based on umpteen assumptions is one thing that could certainly be avoided next time. In an attempt to quickly resolve the issue, acting on the symptoms would only camouflage the complex fundamental problem. In retrospect any sporadic problem could directly be assumed as a complex one and the principles of design thinking could be applied.	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22,610	Reflection - Visualization Challenge As part of an Account Management team, having visual tools to present to customers is critical to clearly communicate your message and accomplish goals. When approached with an opportunity to move from Marketing into Sales, I was excited to challenge my analytical, data-driven mind to focus on how to drive sales for my organization. Once I joined the group, I quickly realized there was no process or streamlined approach in customer interaction within the group. It was all autonomous. Everyone was working in their own bubble to manually create materials for customer meetings. The data would need to be manually run, scrubbed to ensure accuracy, then put into a format that was somewhat presentable to represent the organization. It was all very homegrown and could take several days to prepare. The team all had different levels of experience with data analytics and thoughts on how to present data. The lack of resources was both time consuming and Selection Having experience in data analytics, I had envisioned a tool that could be helpful to the group to streamline this process. I felt that the Visualization Design Tool would allow me to imagine how the sales tools could look like in order to gather feedback and align ideas with the team. Having a visual tool would help initiate the discussion with the team to create efficiencies. Application I set up a meeting to discuss how each team member was using the data and how they were manipulating the data into a usable format. I asked them each to walk me through their process to fully understand how each member was using the data and achieving the end result. Everyone had different data sets, different ways at looking at the data and different end results. All of them being very time consuming with a high risk for error. This provided useful insight. It made me realize how important this resource would be for the team and allowed me to adapt how I originally envisioned it to ensure it met everyone’s needs. I then created a mock-up of the report that I was envisioning, including the user interfacing and presented it to the team. Insight By applying the Visualization Design Tool, our team was able to collaborate on a unified automated tool that allows a streamlined process to increase efficiency. By sharing ideas across the team, we were all able to gain insights from each other on how to improve our own process and interaction with our customers. There were several iterations of the report until we were able to come to a final result that would accomplish the goals of each member. In the end, the initial envisioned report was separated into two reports to easily communicate the data to the customer. As we initially used the reports, we asked customers for feedback, which was also incorporated in a later updated version. Approach I feel that the Visualization Design Tool was the correct tool for establishing reports that are used useful and still being used in the organization today. Next time, I would expand the insights to additional groups internally and externally to customers. Gaining feedback from customers would confirm that the message is being communicated clearly and allow any necessary changes to occur prior to implementing the reports.	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22,612	Reflection – Visualization for Banking Business Challenge & Selection At the beginning, I started I demonstrated the big picture of our performance results by using tool of Visualization to explain in which activities were reflected to satisfaction Level Agreement (SLA) and what were definition of calculation (Release Submitted Application/No. of Submitted App-In). On the other hands, we had the sharing session to ensure that we had the understanding of a problem gap (Internal jobs & External jobs).Although during session running, there were many questions but, our doubts were revealed and brought to possible solution, finally a diverse group of stakeholders (Data Maintenance Team/Request Team/Vender Team) had agreed in the same definition and direction for this approach. We could learn the linkage between our possible actions and what the results should be, including all stakeholders clearly understood their roles and they could imagine each approach reflected from their actions, we should input less effort and get more efficiency. Application I have applied the technique of using Mind Map graphic to imagine for visualization of a problems with a set of questions, I told “Little Red Riding Hood Tale” to them and assumed that we had many Little Girls that we had to response/support their needs/desire and protect them from the wolf, we helped /we prevented their like the woodsman and wolf played as the fraud/problems, it tried to counterfeit every ways to eat the Little Girls, I told to them for some conversations between Little Girl and Wolf in the tale… "Grandmother! What big eyes you have," said Little Red Riding Hood. "The better to see you with, my dear," replied the wolf. "But Grandmother! What big teeth you have," said Little Red Riding Hood her voice quivering slightly. "The better to eat you with, my dear," roared the wolf and he leapt out of the bed and began to chase the little girl. Then, we discussed to allow a diverse group of stakeholders to learn from each other in the process of defining the scope, boundaries, key elements, and relationships between elements to consider when identifying pain points and opportunities for improvements or solutions from the Little Red Riding Hood Tale with current our work flow. For the activity, I divided them into 3 groups of players Group 1 : You are “Little Red Riding Hood” and give them the question “What are Clients need/desire from our services?” And “Why do you choose us?” Group 2 : You are “Wolf” “What the weakness you can see in our business? “ And “How do you escape when they know?” Group 3 : You are “Woodsman” “What you should do and put the actions to protect? “ And “Why we are chosen?” They shared their possible ideas in post-it and posted them in their brown paper in their side that I encouraged them to input their thinking/found in the part and possible incidents that they might occur in the future, there were approximately 10 minutes to discuss the questions and mark up their post-it internal group, then switching them form Group 1 to Group 2 / Group 2 to Group 3 and Group 3 to Group 1 until completely rotating among 3 characters of stakeholder. Besides, there answers in each group was hidden, they could not see the answers from previous groups, there were a lot post-it posted on the brown papers in each side. Then, next session, all ideas/problems in same character were combined ,sorted & combined , let them shared their potential ideas from those two questions to other groups in order to ensure they understood well , I clarified commonalities in the insights of each group, and then additional insights that come from the group discussion on an additional copy of their post-it. After the session, I concluded each group’s brown papers as an artifact, create a view that combines the shared and new insights from the group discussion, and then create a Mind Map graphic that 2-3 of high potential and possible ideas were chosen from all post-it to start brainstorming agreed to as a group. Until complete, Mind Map was input the additional points that they were the part of concerned factors in our work to identify Oversight Organizations, such as Competitors, Media Technology , Government Policy, Social Society and other entities that may add constraints to how the organization operates. Mind Map graphic was a good tool that everyone could imagine from front-stage to back-stage view and easy to explain linkage in the workflow. Insight & Approach Not only Little Red Riding Hood survived from Wolf, but also we have received the good exercise from this session to learn and understand our current workflow. It was demonstrated for the point of potential gaps including getting the potential actions to be proactive, to be better than we worked as defensive, we had agreed to review the submitted daily rollout every 2 hours before over due date, in the other hands, we received the understanding of the problem from different views from bottom-up (Operational Staff) not only from middle-level and Top-down approach, we worked to find out the possible solution, we were more clear for definition from our problems/cases. The Mind Map graphic was demonstrated the diverse group of stakeholders a focal point for discussion shared our perspectives and develop insights into potential root causes of their problems. Last but not least, the more thinking together, the more solutions we get. The lists of feedback have input in the rollout project that we have believed that our result should be reflected for the good outcome. We think it is the powerful visualization activity brought to develop and extend scope to handle another one. We strongly believe if we follow a series of design thinking activities, we will achieve our goal and I recognize that “We will never walk alone”.	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22,615	Example of reflection-Storytelling Challenge and selection I like to write and read stories and tell them to all. I always try to explain my point by storytelling. I tell stories to farmers, old people, economically poor people and women which are fighting for their rights. I want to motivate them and also I do it. To solve any problem, we have to study details of the problem. I always write down their problems on paper and do study of it. I always spend so much time to understand their problem. I always tell them stories of successful people and scientist. How they achieve their goal by facing so many difficulties. By telling stories I convey my message what I trying to tell them. I can help them by understanding their problem. They share their problems with me. Sometime to avoid overthinking, to live life happy and to reduce loneliness I tell them stories of great people. Application I apply my storytelling skill on farmers and women who are fighting for their rights. I tell farmers that they have more opportunities to reduce their hard work with help of smart work. They can plant different type of plant which take minimum water and gives so much money. I also told them that there so many schemes which help them to give money which is required for pesticides and to reduce their work by using machines. I also told them that do so many things related to farm which are not so hard and stressful. These experiences are really good for me. I can convince them to learn new things related to farm which are less stressful. Farmers doing so much work in their farm and get so less money compare to their work. So by telling stories I tell them to not worry about less profit. Insight and Approach Storytelling is really good approach to express our opinions and apply that opinions. When I tell stories to farmers they get inspiration and try to achieve high profit in farm. I really like to do this my work of storytelling. I can convince them to do many things which give them low stress is really good for me. Farmers give us food. For them I always try to do something but by doing this I really done which i decided to do. Modern farming is not known by farmers i rural areas. So to make rural areas modern I have to do it. This course is really good for me. I find my way to learn something new and its application of it.	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22,616	Example Reflection – Storytelling Challenge and Selection Storytelling has proved to be a vital tool in my life that has helped me expedite and improve the outcomes of projects. As an undergraduate student in computer science, I work with budding programmers and spend my time solving problems for a living. A particular challenge that we faced in the early years at my own university was, that students were unable to bring their theoretical knowledge and their problem-solving skills to the machine and implement their solutions as good programs. This was a very important problem, as it was solely responsible for the deteriorating confidence of the students and the low quality of education in the university. Surprisingly, using storytelling as a subtle but meticulously planned tool, we were able to gain a lot of confidence in our programming skills and subsequently won many competitions. Storytelling is the most fundamental of the tools, that doesn’t just impact the quantitative results that most organizations care about, but also affect the people emotionally. Application Improving the quality of programming education and particularly, the problem of lack of motivation in the students was a problem that required an emotional impact as well as quantitative results. Storytelling seemed to be the perfect tool. The story that my colleagues and I decided to go ahead with, was that of the legendary programmers and computer scientists. Every day, we began to pick one famous personality in computer science and went through their work thoroughly. Not only did we immerse ourselves deeply in the problems that they were trying to solve at that time, we were intrinsically motivated to solve those problems ourselves as we already knew the significance of their work. Insight and Approach What our professors quickly realized was that the problem was not the lack of quality education, but the lack of confidence that encumbered the students from writing great code. They decided to go ahead with the “daily throwback” model of teaching, where they presented problems like: writing the algorithm for google search, solving the shortest path problem etc. When these problems were tied closely with the stories of the legendary scientists who worked so hard to produce their work, many students found it so interesting that they never went home until they had at least figured out how to solve the problem, even if they didn’t have concrete programs running. To solve the problem of under-confidence, students were paired. Pair-programming was also implemented after researching about Jeff Dean and Sanjay Ghemawat (legendary computer scientists). This practice helped the students in being more open and garnering an expanded purview about things. Pair programming turned out to be immensely helpful (following Dean and Ghemawat’s story) as compared to a single person sitting on a machine and bashing her head if she were unable to solve a problem. Two people always found some ground that they could build on, to solve problems. Every day, we told ourselves a story about great minds and how they solved problems. These stories motivated the students and collecting the many pearls of wisdom from these stories (example: pair-programming) enabled us to be more confident in our skills, learn so much more, win major competitions and by every metric, prove that the quality of education had increased immensely, just by the simple act of telling ourselves a new story everyday.	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22,620	VISUALIZATION Challenge & Selection The first tool I used was the tool of Visualization, or Visual Thinking, to achieve a shared understanding of a problem space among a diverse group of stakeholders before attempting to identify and define possible solutions to the problem. I use this approach often with our customers, who are government agencies working to apply technology innovations to modernize their mission or the delivery of their services to their customer, which may be U.S. citizens, businesses, and non-citizens. I have used the technique of using a straw man visualization of a problem domain with a set of questions or prompts for discussion to allow a diverse group of stakeholders to learn from each other in the process of defining the scope, boundaries, key elements, and relationships between elements to consider when identifying pain points and opportunities for improvements or solutions. Policy modelling lacks visualisation techniques able to navigate through text, analyse large text repositories, analyse opinions, and to interactively simulate policy decisions (Kohlhammer et al., 201043). New tools like the Word Tree44, Treemap, Tag Cloud and Bubble Chart45 are available but lack interactivity. Another possible challenge is to adapt existing techniques to policy modeling: - CirVis3D46, which can visualize clustered opinion snippets as well as display time series in order to show the opinion trends over time - RelaNet47, which displays the network relations and thereby is able to show the connections and co-variances of the different opinions overtime Current research . Close the loop of information selection, preparation and visualization • Simultaneous multiple visualization • Integration of visualisation with comments / wiki / blogs • Collaborative platform display • Interaction between visualisation and models • Mobile visual analytics tools• Geo-visualisation of government data • Integration with opinion mining and participatory sensing • Evaluation framework for visualisation effectiveness• Visualisation infrastructures for policy modelling issues • Future research: long term and short term issues Short-term research Re-usable, mashable tools for visual analytics • Tighter integration between automatic computation and interactive visualization • Bias identification and signalling in visualization • Perceptual, cognitive and graphical principles • Efficiency of the visualisation techniques to enable interactive exploration interaction • techniques such as focus & context Impact evaluation of visual analytics on policy choices Long-term research . Learning adaptive algorithm for users intent • Advanced visual analytics interfaces • Intuitive affordable visual analytics interface for citizens • Development of novel interaction algorithms incorporating machine recognition of the • actual user intent and appropriate adaptation of main display parameters such as the level of detail, data selection, etc. by which the data is presented Application I start the process by creating a straw man graphic of the problem domain. To develop the straw man graphic, I will draw from any existing material available to understand the environment. The existing material may be operational or procedural documents, training materials, marketing materials, GAO or other auditing reports. If materials are not available, then I conduct informal interviews with one-three of the stakeholders who serve as my main points of contact on the initiative. If appropriate to the situation, I will borrow the concept to “front-stage/back-stage” from previous research, and discussed in David Gray’s book, “The Connected Company”. The front-stage/back-stage approach helps to reinforce the notion that every service – even an internal service – has customers with whom the service provider interacts and internal processes that enable the organization to provide the service. The template I often start with also has a column on the left to identify Partners and Value Chain Providers and a column on the right to identify Oversight Organizations, such as Congress, GAO, labor unions, advocacy groups, and other entities that may add constraints to how the organization operates. The straw man graphic is simple, using simple shapes and icons available in Visio or on the Internet. If the front- stage/back-stage view doesn’t work, then I will create a different type of visual, either based on a high- level process flow with swim lanes for different stakeholders, or another format. For the activity, I will divide the stakeholders into groups of 5-6 participants each representing a different organization or area of interest. Each group receives a poster-size copy of the straw man graphic that they can write on directly, or use sticky notes to make comments. I give them two-three questions to answer, such as: 1) What key elements are missing from the graphic? 2) What would you change about the graphic to make it more accurately reflect your problem space? 3) What key insights do you have about the relationships between the entities in your problem space? I give them approximately 20 minutes to discuss the questions and mark up the graphic. Then I have each group report out on their answers to those three questions while pointing to the mark-ups on their poster. As each group reports out, I record commonalities in the insights of each group, and then additional insights that come from the group discussion on an additional copy of the graphic. Insight & Approach What I have learned from conducting this exercise with several groups is that while the graphic – especially the revised graphic that incorporates their feedback – is important for reinforcing their understanding of the problem they are working to solve, the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem space. The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems. While they could create the graphic from a blank slate in a collaborative manner, starting with a straw man jump starts the conversation for them. They can quickly identify where they are in the graphic – or if they are missing – and can more quickly gain new insights about relationships between key entities instead of taking time to identify them. They can also identify variables in the problem space – that is, it helps them to identify what they don’t know, in what areas they need to obtain information or data to provide the values for the variables. Since I discovered that the most valuable aspect is the shared insights and learning, next time I would use the visualization activity as a starting point for a series of design thinking activities. Then the revised graphics that incorporates their combined feedback can serve as a reference tool for their remainder work.	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22,622	Visualization Tool – Avoiding contamination in a GMP environment Challenge & Selection I used to work for a cosmetics manufacturing company. During my years there I had some challenges dealing with culture change, mainly about Good Manufacturing Practices (GMP). The processes involving contamination are very challenging once we cannot see the problem. We normally say, “the occult enemy”, the fungus and bacterias. They are present in everywhere, in every object, in every environment, in every human being. But they can not be in our products, of course! Therefore, the GMP plants must create your own methods to deal with the problem when it comes mainly from us, the famous, the human factor. In order to promote the continuous improvement and to manufacture high quality cosmetics we started having some different ideas about how to promote awareness about the issue among employees. Visualization tool is a good way to achieve the goals, to explore new ideas, to find patterns and to create a new way to deal with issues that involve people. When we can involve them in the problem and make them reflect about the solutions, we create a perfect environment for creativity and group work, which is fundamental for the success of the plan. Application Firstly, I created a group of work with the key employees of each one of the areas susceptible to contamination. I prepared the material for the first meeting using power point, graphics with the numbers of contamination, using many colors in order to get the attention and cause a first impact among them. I explained with details all the points involved in the process, our necessity to improve the results and, I made clear that, in order to keep our products competitive in the market, we needed that improvement. At the end of the meeting, I asked each one of the members to do the same thing I did, using an easier speaking, with their team. The assignment for the next meeting was to collect ideas to solve the problem and bring them. The second meeting was very exciting once every one of the members brought so many interesting ideas. We organized them on a board and separated in order to visualize them easily. Then, we put together in groups which the idea was, at same point, similar. Therefore, we could elect the best ideas considering the budget we had for the project and the internal procedures, compliance etc. In order to create an environment for the changes, we turned public the best ideas in a big and colorful board in the dining hall, the common place for all. Then, we stablished the date to start the tests and promoted the internal trainings for everyone. At the first week of new practices we put monitors helping with the questions and then, from the second week the employees were able to keep doing the new procedures by themselves. Insight & Approach I learned so many new things with this project. I could perceive how visualization tool was powerful because made clear the problem to solve and brought everyone for the same “boat”. Another good thing was the involvement of everyone, every single person was involved in the project and they could participate. The participation and work group made everything easier for everyone! So, when we can use the right tools and create a good environment to disseminate them, the chances for the creativity to emerge are tremendous and people really feel involved, what improves the engagement and consequently the effectiveness of the project. The results were successful. We reduced a lot the number of contaminations, reprocesses, and improved the consumers satisfaction. We created a method to reproduce again and again, always improving something related to visualization tool. I think we always have some space to do something more creative on that! When we talk about drawings, graphics, boxes, diagrams, colors, we constantly should reinvent it! Continuous improvement together with creativity are amazing!	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22,623	Everyone enjoys a good story. Telling a good story, however, isn’t as easy at it seems. It takes dedication to the craft, a willingness to learn and understand the different elements and techniques, and a heck of a lot of practice. Regardless of genre or style, however, all good stories have six common elements. When developing your next narrative work, make sure you’re paying careful attention to all of these. STORIES ARE ALL AROUND US Most of us would fondly remember story time as a small child, or perhaps we now share stories with our own children and watch as they take delight in the twists and turns of their favourite picture book. We tell our friends stories at work, over dinner and drinks and, later, maybe we relay those stories again to new audiences. Humans live in stories every day and dream in stories all night long. We are all storytellers and story listeners. While every story is different, a successful one captivates its audience and inspires an emotional response. As humans, we love to be entertained, and storytelling is universally accessible. Learning to craft a compelling story by engaging an active audience is the art of storytelling.	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22,624	Story Telling: Story telling is one of the key-tool in the design thinking process, especially in the first step of it, i.e. What if? empathy and Idea creation. Very useful in creating interest and powerful tool to convey your idea generation process to client’s. Listening to stories enables engagement with others and increases resilience. 65% of all human interactions take the form of social storytelling. Selection: Key steps involved in effective and powerful Frame work for story telling: • Structure your story: Deliver your story into three parts, firstly introduce the characters and the problems they face, secondly, how the characters deal with the problem and resolutions at the end. • Empathy: Understand your target audience/customers emotions, keep your focus on audience needs and preferences and adapt to their unique content. • Be consistent with your thoughts, ideas, content & delivery. • Pay attention to flow and logic. I preferred story telling because it is one of the key steps in design thinking process to empathize with the end users and persuade idea of the innovation to the core team members and customers to proceed to the iterate process. Application: I applied story telling tool in the idea generation process, to convince and persuade my team members thorough the following steps, What is my story’s driving problem? What are the ingredients of the story i.e. characters and challenges paced by characters and possible solutions? How will I engage and emotional connection with audience and hold them? How will I ensure the story is fair to the people and ideas it represent? What will the audience remember when it is over? Insight: My understanding about the story telling is improved after listening to the storytelling concept module. Especially empathizing and emotional connection with the audience, understanding the needs and demands of the audience, further how to make my content delivery interesting and persuade the customer to buy my idea. Personally story telling has affected positively in my professional carrier especially delivering complex ideas and concepts to the students and patients, I felt my concepts were understood and perceived better. Approach: I would like to try different methods of story telling to understand the needs and emotions of the users, deliver my idea effectively using the understanding the needs of the users, empathizing with them, using the story telling by creating the story board along with the case studies briefing, mind mapping and brain storming methods to develop the idea. Because story telling with the developing the story board can be useful for making your story clear, logical and organized way. Further case studies will help us to understand single idea generation to iteration and testing process.	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22,626	REFLECTION- MIND MAPPING Challenges A lot of human being’s face issues in structuring and organizing their thoughts. They regularly omit some crucial factors or overlook to appearance upon special methods to remedy a problem. Much studies suggests that Mind Mapping permit you to plan and arrange your wondering earlier than you begin writing or getting caught right into a project. This method lets in you to expand all of your thoughts and notice in which they relate to every different earlier than figuring out the nice manner to move approximately the mission at hand selection. Selection Mind Mapping is a tool for taking information from your brain and visualizing it on paper or for scribing new data coming into your brain. Brainstorming, organizing, requirements gathering, decision making, and planning are just a few of the many applications for Mind Mapping. The purpose of Mind Mapping is to introduce to a revolutionary way of accessing the creative genius and to organize your own thoughts efficiently and effectively. A Mind Map can turn a long list of monotonous information into a colourful, memorable, and highly organized diagram that works in line with your brain's natural way of doing things. Application I am a Computer Science student. So, it is safe to say that my life revolves around problem solving. This requires good comprehension skills to work with the data available and come up to different ways of solving the same problem. Mind Mapping is the most effective way to visualize and comprehend the problem statement. It also helps to perceive the problem in more than one way. Insight and Approach During one among my gatherings, I saw two regular issues individuals; first, they couldn't clarify their contemplations sufficiently, and second, the audience members lost interest or forgot about the reason referenced. At the point when a senior of mine depicted his thought utilizing a brain map, I saw that the audience members set aside some effort to experience the psyche map and were exceptionally happy with the introduction. They were pleased furthermore, comprehended the idea during an obviously better way. They additionally added their perspectives and the way they associated with various pieces of the psyche map.	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22,627	REFLECTION – JOURNEY MAPPING AND VISUALIZATION Challenge & Selection Being in the technical aspect of a product development, the stakeholder management is always a typical challenge .With changing requirements and defining possible solutions to the user centric issues, the tool I used for better ideation were Visualization and Journey Mapping. I used customer journey map approach with the company’s 1000 developers for rolling out a new product which caters their need of reduced development and deployment cycle. I distributed the developers in sets and various mapping session were setup to rally around the customer journey map for better ideation and prototyping. Visualization approach was taken for a better analysis of current situation and a perfect statistical analysis of future product. Application Innovation works best when it does not require customers to change their behaviours in significant ways. Journey mapping takes us on an empathic journey through our customer’s current experience. I start the process by the customer journey approach for better understanding of the end user current experience. I will take a group of 1000 developers categorised in set of 5 according to their job profiles and spend some time understanding their experiences till date. I will conduct few pilot interviews and mapping sessions walking systematically through the user’s journey to be sure that we are accurately capturing the steps and getting the kind of data we need. Next, we’ll create a proto- persona of the developers which are our primary users. For this activity, I will invite at least 5 key members from each set for the proto-persona. This will enable the team to visualize the user’s facts, behaviours, problems and goals of our representative user. We’ll begin by conducting pilot interviews and mapping sessions with questions like 1)what are the issues they have 2) what change do they wish 3) how committed they are 4)what they will do to change the experiences etc. Next I will map the journey of each persona. Taken together, these maps should reveal a set of shared low points. These are the “pain points” that represent the most valuable innovation opportunities for that customer type and will be our starting point as we move forward .Post this we’ll have our interviewers summarize what they learned during each interview on a single template. Then we’ll rip a sheet of flip chart down the middle and write the name of each interview across the top. As a team, we’ll summarize the key notions as bullets on the flip chart. We’ll array all of these on a wall, lined up next to each other so that we can begin to look for themes of our new product. We will take these themes and will try to identify the number of dimensions that I believe to be useful in understanding the differences in the data we have gathered. Visualization, often coined as statistical tool will be used throughout the journey mapping life cycle to reduce the possibility of unmatched mental models and visualize the ideas. I’ll keep it simple using colour in a meaningful way, clip arts, white board designs and power point presentations. During the pilot interviews we would have given the customers a better visual approach of our hypothesis to their current problems. At the end of the mapping journey, we’ll visualize a user- centric approach having business needs incorporated as well. Insights & Approaches What I got clued up from conducting this exercise with the groups is that the ethnographic approach of tracing the customer’s experiences with special attention to their emotional highs and lows and the meaning that these experiences hold can significantly reduce the low points. Conducting pilot interviews in an environment that the customers are comfortable rather than handing them with surveys offer a systematic way to uncover those hidden needs which causes changing requirements. Customer mapping accompanied with visualization practice gives a unified strong step towards a less errand product. The reason for mapping customers’ experiences is captured in Harvard marketing professor Theodore Levitt’s famous observation, “People don’t want to buy a quarter inch drill. They want a quarter-inch hole! It’s not about the product we sell; it’s about the value that we create in customers’ lives”. In the product and technology community that I am a part of, I discovered the power of Journey Mapping and Visualization combo. Going forward, my journey towards a great product will always start with Journey Mapping accompanied by Visualization -“mother of all design tools”.	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22,629	Reflection – Storytelling Challenge & Selection Working in the space of Organisational Development for a client in the Telecom Surveillance and Integrated Systems business, the Leadership team was facing some resistance from the Senior Management Team in the need for remodelling the Performance Management framework within the organisation. Their belief was that since the old framework has worked for more than 2 decades, why change it at all! I used Storytelling to build a case for change and more importantly inspire the Senior Management team by re-kindling their emotions and help them visualise the Organisational goals and challenges that they might face en-route. Application In one of the launch meetings for a Proposed Roadmap for Leadership Development and Performance Conversations, I happened to tell them the story of Dave and Jim from Zig Ziglar’s book “Secrets of Closing the Sale”. The audience could identify with the characters, place themselves into their shoes and the suspense that the story built till the end made them glued on to anticipating what comes next! The least they expected was an insight or a reflection at the end of the story! But – that’s exactly what they were required to do. Reflect upon whose mind-set are they embodying - Dave or Jim and what does it take away from their Goal-focus and commitment from bringing value to the table. It made them realise the criticality of a Growth Mindset and looking at change as the only constant in an ever-changing and dynamic business world. Insight & Approach Every manager in the group committed to a Personal Leadership vision, aligned the same with the Organisation vision and pledged to inspire their teams with the vision and purpose. “Be the change you wish to see in the world”, as popularly coined and embodied by Mahatma Gandhi became the mantra for the whole team. The organisation made tremendous progress on understanding Performance and development driven conversations and within a week from the Launch meeting, 30% of the managers successfully conducted atleast one Continuous Performance Conversation with their reports. This simple action had a cascading positive impact across the organisation. “Culture eats strategy for breakfast” dawned upon the leaders as they realised the futility of driving an effective strategy without positively driving an enabling culture. Had it not been for Storytelling, this profound impact could not have been created within such a short period of time.	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22,630	Mind mapping – Digitalization process Challenge: I work in an organization that really needs to digitalize all the procedures, but there are so many areas and procedures involved that it is very difficult to implement. Nowadays, some procedures are digitalized, but others must be digitalized as soon as possible. We have to recognize the sectors involved as well as the procedures, the people in charge and the tasks in this process. To define the scope and the relationships between these elements, I have used Mind Mapping. Selection: I think that Mind Mapping is a very useful tool to looks for patterns and insights in a large quantity of data collected. This tool is an engaging alternative to that giant report we might otherwise have written to sum up and communicate in prose, and charts, and spreadsheets. Moreover, we will need to create some procedures, so for a more creative solution I think that Mind Mapping is an excellent technique. Application: In discussing the digital transformation of the organization, I have met the 4 chiefs in related areas and 12 colleagues to recognize the procedures, the people in charge and the tasks involved, and how they are connected to each other, what they have done so far and how the digitalization process could be improved. We have been divided into groups of 4 participants, and each group have written down the procedures, the people in charge and the tasks involved for the digitalization process. After an hour, this session has triggered lots of ideas. Each group has reported to the others, and their answers have been shared to record commonalities in the insights of each group, and then additional insights that come from the group discussion. Insight & Approach: We could identify useful insights. We widen our perspective of the procedures, the people in charge and the tasks involved in the process of digitalization. We could learn that some areas are overwhelmed of activities, and cannot deliver tasks on time. That situation delays the activities of other areas involved. It is important to plan several regular tasks and save time for big processes as the digital transformation of the company. After this experience, I realize that mind mapping is a very creative and visual tool, and it is, also, more engaging. Since I discovered that the most valuable aspect is the shared insights and learning, next time I would use this technique as a starting point for a series of design thinking activities.	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22,632	Reflection – Visualization Challenge & Selection The Supply Chain Management is a task that demands to take into account different elements, inputs and variables for optimizing resources and finding solutions that meet the expected customer service. Logistics is a key activity for the SCM, the main growth and savings of the whole business normally come from designing an efficient logistics network, but ¿what happens when an actual network needs to be improved due to external and unexpected factors that are affecting the industry in which the business operates? Sketching the network with the visualization tool has been the best choice to stay in the question of “how to keep efficiency in a landscape of uncertainty imposed by the Covid-19 pandemic?” The logistics team of a chemical company I actually work for used this approach of the visualization tool to draw and sketch the different elements, scopes and opportunities our actual logistics network has, with the purpose of improving it and, therefore, achieve the expected savings. Application The process started by drawing on a map the regions where each of the warehouses and distribution terminals operate in order to recognize the top clients of each region, this top was defined not only by the revenues these clients mean but by the amount of material they consumed in the last year; this is a much relevant indicator while selling a lot of profitable products is not the same as moving big quantities in terms of logistics costs and expenses. Once the team was able to visualize the top clients and the respective distribution centers they are supplied from, the routes were clear for everyone in the team; as long as they had the notion of the lead times and location of the different DCs and customer’s plants, this map helped them to sensitize about the problems they face in the diary planning of their deliveries and operations. But, certainly, the solution had not been found until the team took the task of finding every possible and accurate indicator that could helped to increase the efficiency of the logistics operations, whether the data was available or not. So, by means of sticky notes around the map containing the different insights of internal and external stakeholders, the KPI’s were not the only solution, but many ideas about relocating operations, reducing the transport fleet and changing current routes were born and ready to get tested in the next stage as small and cheap projects. Insight & approach This example may not demonstrate a perfect use of the visualization tool in terms of Design Thinking, but as an actual intern, I could relate the importance of graphic elements with a real situation and how these tools managed to solve not-seen problems with future small projects which, surely, will be implemented in a small scale but with iterative trials. It also gave me an approach to the mindset needed in DT, which demands engagement, questioning and testing ideas, accepting uncertainty and experiencing customer’s needs.	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22,633	MIND MAPPING TOOL Challenge –Addressing the problem of professionals who are constantly on their workstations in offices and have a sedentary lifestyle because of which they have many health issues related to physical posture. We can improve the health of every individual with the introduction of compulsory 20 minutes play time of the indoor sports like table tennis, badminton, billiards etc. Since today everyone is ignoring their health because of busy life, the incorporation of indoor sports not only offer entertainment, but are also good cardiovascular exercises that extend health benefits to players of different ages and fitness levels. Be it any age group, people face chronic to acute health problems because of lack of body movement and prolonged positions or postures and stress. All spheres of life get affected by little negligence of health. The introduction of table tennis as a sport reduces the risk of injuries and the intensity is manageable for most people. It helps to lose weight and avail several social, mental and health benefits. Selection- The design tool selected is called mind mapping. Mind mapping is one of the most powerful tools in the design thinker's toolbox. It’s used to look for patterns. Mind mapping is looking for patterns and insights in a large quantity of data one has collected during one’s exploration of what is the current reality. It helps to develop criteria for “what if ”stage. It is moderately a graphical representation of large chunks of data to organize it in an easily understandable manner. A mind map is more creative, intuitive, and a more visual engaging idea. In design thinking, one uses the mind mapping process to capture and represent the minds of the customers. It’s not the stage of coming to conclusion or solutions rather it is the stage of figuring out possible ideas for deriving solutions. Sources of data collection can be ethnographic interview results, formal quantitative data, surveys, questionnaires etc. Application- We created a mind map highlighting topics such as problems faced by targeted customers (sedentary professionals), reason for introduction of activity, options that can be considered for improvement of health, alternate solutions, prime issues at work, choice of activities that the workers may prefer, work patterns, working hours etc. Interviews, surveys, and questionnaires were conducted to receive the feedback of the targeted customers (sedentary professionals). We asked the workers working at different levels of the organization to create a mind map describing their current health conditions and the amount of work they do, their working hours in seated position and whether they do any exercise in a day and asked them to list the indoor activities they wanted to opt for if a chance was given to do so. Then these mind maps were evaluated to come to a solution. Insight – Seeing the productive generation suffer because of the negligence of their health traumatizes me, as people capable of doing their best are unable to do because they spend less time outdoors comparatively to indoors which deteriorates their health. The impacts of lack of exercise on target audiences, are as mentioned below: • Physical inactivity may increase the risks of certain cancers. • Physical inactivity may contribute to anxiety and depression. • Physical inactivity has been shown to be a risk factor for certain cardiovascular diseases. • People tend to put on weight leading to obesity. • Sitting for a prolonged period may lead to a decrease in skeletal muscle mass. • Physical inactivity is linked to high blood pressure and elevated cholesterol levels. The solution for the above-mentioned issues after analyzing the problems and suggestions of the workers from indoor activities like badminton, table tennis, billiards etc. was table tennis. The reason was that this sport occupies less space and more over it- • Improves hand eye coordination • Develops mental acuity • Improves reflexes • Burns calories • Improves leg arm and core strength • Keeps brain sharp • Stimulates the hippocampus that retains long term memory Approach – Storytelling is an apt tool which can be implemented apart from mind mapping, as it could help us to motivate and inspire people to exercise, which would be a step closer to a world with better and healthier people. Listening to their side of stories could be a tool helpful to understand their hurdles and provide them with solutions to take up exercises or sports. Speaking to people gives us a platform where one-to-one interactions or group interactions will help people understand the dilemma of the current generation and what could be the downfall if precautionary measures are not implied. We can have a more deep and meaningful experience of their problems only by having a close reading of their behaviors, subtle indications, their non-verbal expressions, body language, and environments. Being a good listener could help us to judge situations better, and not jump to conclusions. It would also help us develop a sense of care, a desire to continue motivating people for the good cause, nurture, and provide them with the required assistance.	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22,634	Example Reflection – Storytelling Storytelling helps in explaining the interconnections among people of various backgrounds in different situations and settings, teaching broad lessons that engage human beings as listening engages people. Stories generate plethora of questions and questions expand the breadth and depth of stories, leading to a lot of innovative thoughts and ideas. Storytelling becomes an important tool for feedback, which is the basis of the iterative process of prototyping that lead to solutions. Stories and prototypes are intertwined, explaining and repositioning experiences through a multitude of potential interpretations, which allow researchers to test new solutions before committing exclusively to a particular policy, program, or service. This is a story of a 19-year old boy who was in his first year of bachelor’s degree. Unlike his classmate he was handicapped, shy, low self-steamed and always molested, teased by his peers. Although he has a good academic background but he seems like a hopeless guy who was introvert and bullied by a lot of people around him. Meeting with this person I was not able to understand what is going on in his mind. Just a leg injury has taken his happiness away or there is anything else hidden in his heart. I speak to him, made him as my friend, tries to make him speak, make him lighter and around three months it took him to be comfortable and he started sharing his thoughts with me. I was also sharing my life stories in order to help him to visualize a state of independence, I use his feedback against the context of my story to ascertain his goals, and sometimes we use stories to better understand our interests and thought processes. I use this information to develop different strategies to try and find a way that works for him and for many other people to gain more independence in the areas they find lacking in their lives. Slowly and slowly I tried to inspire him with a lot of inspiring thoughts, stories and given a lot of biographies and autobiographies of successful personalities most of them were physically challenged. Just giving him a ray of hope and telling that life is so big, so many things are around to do for you as an individual and for others made him to see life in broader prospective. Today he is working in a multinational company. So, I used a lot of stories for motivating him, sometimes a little story can do wonders and bring success and smile in many faces. This man story can also be inspiring too, especially, for few of the less privileged. I am an engineering student; I learn here a lot!	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22,637	Learning Launch - Follow the Sun Deploys The Challenge: Currently, I work as a Release Manager for my organization. We have a collaboration software that helps drive work forward. In my organization we believe in quick iteration, fast feedback loops, and responsiveness to customer feedback. To add to this we also have a number of Engineers who were suffering given that our deploys were not reliable causing frustrations and a decline in productivity. . With these values and issues in mind I was given the challenge of refining our deployment system towards continuous integration and deployment so that we can release more frequently but focussing on reliability and safety. The project team includes the Developer Productivity/Internal Tools teams. The scope of work is estimated to take about two sprints (4 weeks) to complete. With our approach being very manual we are very dependent on humans deploying the latest version of our software which makes our deploys error prone and slow. To add to this issue, we have Deploy Commanders in the East Coast that are burdened by these manual deploys as well. As part of this launch we will focus on understanding our key stakeholder’s (deploy commanders and engineers) needs and how we can make deploys more safe, reliable and fast. Selection: After carefully looking at our problem the team has decided to use Learning Launch tool to introduce an experiment with our deploy commanders to quickly test our idea/proposal of “follow the sun deploys” Application: As part of our first learning launch, we focused on introducing a regular deploy cadence starting Monday through Friday. We introduced a rotation where we would do about 12 scheduled deploys. During each deploy, an engineer is designated as the deploy commander in charge of rolling out the new build to production. Having this regular cadence would introduce the reliability the engineers found productive and it also gave us the safety we required. As part of this experiment we included Deploy Commander training as part of our new Engineer Onboarding. Secondly, after we saw the success of the deploy rotation as part of the second experiment we started introducing these shifts in other timezones such as Pune, Melbourne and Dublin. As we rolled these experiments out we regularly sent out engineering effectiveness surveys to get quick feedback on the new deploy process. Insight: By applying this tool and conducting these experiments we gained insight into the thought that even though these deploy shifts relieved the concerns of a few engineers, most of them expressed their desire for complete automation of the deploy process. As anticipated introducing these shifts across various timezones proved to be extremely beneficial by providing complete coverage through the 24 hour period and hence we ended up calling this our “follow the sun experiment”. Having these additional shift also eased the burden on our East Coast Engineers. We are continuing to include various mechanisms to take. us to our final goal of completely eliminating Deploy Commanders and having the entire release process automated. Approach: Our team is continuing to use this approach to introduce tiny experiments across the various deploy processes to see where we can eliminate manual intervention. This has allowed us to fail fast, pivot and gain the quick feedback/insight we require from our stakeholders/customers.	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22,639	Assignment outline: Select one of the four design thinking tools presented in the course (listed below) that you are interested in applying to a challenge of your choice. Tools: 1. Visualization (Module 1) 2. Storytelling (Module 2) 3. Mind Mapping (Module 3) 4. Learning Launch (Module 4) Reflection Challenge I work in a training team where we often get requests for ‘training’ through a portal that includes an intake form. These requests are often for us to ‘tell’ people about something and usually in the form of a powerpoint deck that isn’t always about the audience learning anything. This is usually because the requester is a manager of sorts that goes to a lot of meetings where decks are shared and thinks that this is the only course of action. They usually don’t know what we can offer and what the best form of communicating their message out would be. This means we need to articulate why what they want isn’t always training and if it is, why powerpoint isn’t always the best way to communicate their message for the best outcome. We then need to work with them to make sure they understand and agree on other methods. Selection For this problem, I could have picked either visualisation or storytelling. Visualisation would have been able to convey whether training was the best solution for their needs in the form of a process map, but I felt like it wouldn’t have conveyed why powerpoint wasn’t always best. By looking at the powerpoint issue, requesters would see us more as experts in what we do and then hopefully would take our judgement on whether training was required. Therefore, I chose to implement storytelling. I don’t want to tell my stakeholders that what they want is wrong because that will only annoy them. Plus, they may be inclined to dig their heels in and demand that we provide this ‘training’. However, I do want to convey the idea that powerpoint isn’t always the best option. Plus, I want to do this in a logical way and that’s what storytelling is all about. If I can create a cause that ignites the idea that powerpoint isn’t the right option early on, it will be easier for me to sell the right solution later. Application To implement my storytelling idea, we created a video with background uplifting music to help convey our positive message. It links text and smaller videos of people doing those activities so people can put themselves in those shoes. This video starts off by setting the scene. We introduce the idea of how we learn to walk, learn to talk and learn to ride a bike. And then I make my point that all of which are definitely without powerpoint. And yet we still learn. This provides a great ‘A-Ha!’ moment that people can get on board with so when we continue and say that this is why we don’t always train our call centre agents this way, people are already onboard with the idea. I could include an interactive element where I get the audience to take part in compiling an internet based mind map about the best training that they’ve ever been part of before we then explore all the different options we have for training. I’d then conclude with a call to action that we can work with stakeholders to find the best option so make sure that they start the discussion. We attached this to the portal where our training intake form was so that requesters would be able to see this first before making the request in the hope that they wouldn't specify how they wanted the training to be delivered so that we could have that detailed conversation with them instead. Insight By doing this we saw fewer people requesting powerpoint decks because they knew we could offer more and often they would advise that they’d leave the delivery option up to us to decide as the experts. This also meant that if we thought that ‘training’ wasn’t the right solution, we’d be able to make a recommendation for alternative methods that had less resistance from the requester. This could include improving or providing job aids, identifying cultural, motivational or environmental differences that needed to be resolved in other ways or sending simple communications instead. Approach If I was to look at this problem again, I think I would look more broadly at the problem. There is a risk that our storytelling tool misses some people who don’t have time or who don’t see the value in watching the video first. Therefore, I would book meetings with our senior leadership team and main stakeholders to deliver the video message in a ‘Ted Talk’ style that had more moments of reflection for the audience. This way I could expand even more into the benefits in a way that culturally, people are now used to. This would in effect work as my ‘big bang’ and then people would still have the smaller video to refer back to when they came to making requests. This may also mean that more people referred back to the video which would reduce the risk of our message being missed by some people. In my ‘Ted Talk’ I could still link into how they learnt to talk, walk and ride a bike but I could go further. I could start this by looking at powerpoint presentations in schools and when they felt like they worked. For example, copying diagrams from the presentation or memorising times tables and history dates. I could then expand into when people feel like they hate powerpoint style learning in theory tests and work compliance CBTs and then look at how we can change things. This could be with more bitesize microlearning, using online learning options, utilizing independent study time, flipping classroom time to mean they condense learning after independent study or they have access to recorded sessions that they can view in their own time. The options are more than having a classroom full of people viewing a powerpoint deck and by linking examples to things that they commonly know and have done before, the message is easier to understand. Plus, the wider audience means that more people are also aware.	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22,640	CHALLENGE Am an analyst, working as an intern for company that deals in the production and sales of raw material for the production of plastics and my challenge was to enhance growth in the production sector to meet up with the weekly and month demand of product(raw material) as the company could no longer meet up with the customers demand for is product, the project scope consist of two shift(day and night) with 20 worker in the production sector along with supervisors two from the two shift and the general supervisor also the HR department and some other important members of the organization a small team put together to enhance different Ideas embracing the act of a learning mind, the project is schedule to produce result before the monthly demand of product , which means challenges are melt to be resolve between the first three weeks of the month. SELECTION Although the small team stated other design thinking approaches as every ones opinion was consider, but with some few assumption as team we agree to apply the learning lunching, a fast cheap experiment, to test hypothesis and our motive was to learn, and also to get the truth that saves time and money. APPLICATION First we begin by asking questions created as a list of dis-confirming fact among small team and also pay attention to observe how each shift carry out various duties during work hours in other to generate data , within small group we begin by asking the question on "what is" the current status of machine from identified users of the machine also what is their relationship like as co-workers what is the environmental condition like to them, if they are satisfied with the duration of time schedule for each of the working shift and if they were aware of the current situation of the organization although such information are not at the disposer of production workers but it just a way of getting them into the conversation by telling them , as answers are allow from either end of the small team going on with the conversation we ask the question on " what if" the organization is working on expanding the production sector will it help the current situation also what if the organization is making a budget to buy new machineries which of the machineries are to be included, double or excluded on the budget considering their different usage and necessity and also what if the company want to dissolve old shift and allow each workers to create shift to match with their repertoire , and of which we had positive feedback from the data we gather reflecting as confirming facts which were more likely to be truth so we had no need to "pivot" or "trash can", with the ideal gotten from one week of observation and small team learning we decided to conduct a fast cheap experiment, based on the Confirming facts we created an hypothesis with the idea to improve production scale to meet the demand of a particular set of our costumer(dissatisfied ones) weekly demand of raw material, on the what wows and what works zone our idea to dissolve old shift and allow each worker to create shift that best suit their persona, co- create a medium that allow each worker to be a boss in their field in the production process by assign each worker to a particular machine of their specialization to report directly to the supervisors, the idea satisfy the need of our customer weekly demand for raw material better than the current alternatives, and after the first weeks of the experiment the other ideas generated through learning lunch where further implemented as the scale of production improve awesomely in less than three weeks of the application of the learning lunch approach. INSIGHT The knowledge I gained through this learning lunch exercise is the certainty of the saying that ‘idea are like sand’ and best way to position yourself for these ideas is to have a learning mind and also by applying learning lunch our assumptions were turn into Confirming fact and also became the idea that resolve the challenge better than the formal alternatives. APPROACH Despite that the small team had other design thinking approach to consider the learning lunch approach prove to be useful for this particular project and the company adapting to learning mind is also willing to consider other design thinking tool /approach like story telling for the company advancement after the positive change experience by the company due to the application of the selected approach, the learning lunch approach.	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22,641	My best teacher ever - Storytelling 1. Challenge: Describe your challenge, including all relevant information. Back in 2009, I lived in Venezuela, a country extremely hit by poverty, criminality and so many horrific things. I was a student at the Mechanical Engineering faculty, and we were having the most incredible problems you can imagine: we couldn’t take our laptops to the classrooms because there were too many thieves that have robbed an entire classroom in our building before (with actual guns in their hands), the laboratories didn’t have enough material to work because it was very expensive, and when we left the university at 6pm every day, we knew there was a huge chance of being robbed in our way home, or killed (and this is not even an exaggeration). All of these were causes for the lack of attention from us students during the lectures, and one particular professor noticed we were in great need of the right words, he sensed we were at the brisk of leaving the university for good. 2. Selection: In your own words, briefly describe the tool you selected (e.g., what it is and why you selected it for your challenge -- including any appropriate video lecture references). Attending as many lectures as I have in my life has taught me one thing, some subjects are extremely interesting, but if the professor is not giving his 100% to get to you, you’ll find it boring and irrelevant. Storytelling makes you feel engaged, gives you a cause, it answers why you need to pay attention without explicitly telling to do it. “Storytelling is putting the human beings and their experience front and centre. Take the listener along on their journey” as the content in this course says. My professor of Fluid mechanics knew this very well and he used this tool to give us not only hope but motivation. 3. Application: Describe how you applied the tool you selected to your challenge (e.g., what you did and how the tool was applied effectively or ineffectively). One day, at the beginning of our lecture, my professor said, “I want you all distracted today, It is not important what I’m going to say, you can sleep in your sit, use your phone or do whatever you want, It won’t affect anyhow your final grade”, of course this caused the opposed effect and all of us were extremely curious of what he was going to say. He continued, “I’m 66 years old, my back pain is unbearable, the payment I receive from teaching covers only the 50% of my monthly expenses and takes 80% of my time, I have to come here by bicycle because I can no longer maintain a car. So, why am I so stubborn, and instead of going into pension I continue to come here?”, a silence invade the room, we were so focused on our problems that we never once thought that our teacher was also suffering the problems we were facing plus 50 years more in his back. “BECAUSE I’M IN LOVE WITH PHYSICS” he screamed and we were shocked, “I never forget why I decided to come here in the first place 23 years ago, the same reason I’m here today: the situation is deplorable yes, but that’s the country’s situation, not my head’s situation, I won’t let it get to my thoughts, I know difficult times are not forever, knowledge is. Being sad and scare is a choice, and I chose to be happy”. He then started to smile, letting us know why they say, “The devil knows a lot more because of his age, than because he is simply the devil”. We were never the same after that day, we realized that we could choose to be happy and do the things the best way possible, even with the outside situation being so challenging. It was so effectively told, this storytelling, that still today, I lived by those words. 4. Insight: Describe the insight you gained from applying the tool you selected to your challenge (e.g., how an insight affected your thinking about the challenge and about design thinking more broadly). That storytelling did non only change the way we behaved during college, but the approach we all have towards life. Only a few days ago, so many years after that incredible day, my colleges and I, all living abroad, still remember those words. He was so wise to speak about himself and never mention a thing about us, he did not lectures us, he did not put any blame o victimize anyone, and by doing so opposite of what normally happens, he allowed a 50 student’s class in one of the most catastrophic places on earth to graduate with honours and in time. I get that design thinking is a way of living, you need to avoid all traditional approaches and understand in specifics your subject, the more details and less generalization, the best outcome. 5. Approach: Describe what you might do differently next time -- applying the same tool you selected or a different one -- and the reason(s) why. The only thing I would have changed, from the teacher’s perspective, is doing it sooner, because the tool was applied to a such a level of perfection that I can’t imagine changing a thing about it. From us students, I think we should have done a mind mapping “Looking for patterns and themes in your data”, to acknowledge the fact that for every lecture we had the same attitude obtaining the same result, a bad one. Because the change in our mental structure was going to create an ease in studying that will allow us to take it as a dare, not as a suffering.	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22,643	EXAMPLE REFLECTION – MIND MAPPING CHALLENGE & SELECTION: Mind mapping is the tool that I usually use. I am student of second year user experience design. Apart from that I am a professional kathak dance learner. I am being learning this classical dance form since 10 yrs. Many such situations occurred till now where I was not able to do all things simultaneously. This clashes included exams and many more things. Once a situation occurred that I had my dance exam and college semester exams were in same month. And now this situation left me in dilemma. Mind mapping is a graphical representation that helps to structure information and generate new ideas. The challenge was to study for both the exams and get good grades in both of them. And that every time I think mind mapping tool can help me manage and innovate. This tool would help me use the time efficiently and maintain a good score. APPLICATION: So it would be the application of my tool to complete the challenge successfully. It was pretty much different to do dance practice and study for exams managing college attendance. I started mind mapping the ways that what are the possibilities of doing this both tasks in more efficient way. Basically I made a list of small tasks related to both the challenges. Then I allotted a specific time to them and created a mind map of this ideas. I started putting new innovations to the process. Like if I would complete one topic from chart I used to add another and keep myself busy. I started balancing both creative side as well as study side of it. With the use of mind map I used to know the topics which I covered and which are left to do. I organized a special time to do editing of my exam portfolios. This was time when I usually got bored of studies so it helped me in organizing the time efficiently with relaxation to mind. Finally when all topics in mind map were covered I tried to include new topics to it by analysing the weak points in me and thus leading to innovation in my challenge. INSIGHT: So using this tool was great. It was a new way to make use to this tool in challenges like this and make them result in a very good manner. At times this made me think that I am in some game and I would get a level up if I would complete a task. Mind mapping made me learn new perception of tasks and get succeed in them as well. I think in this design tool the process and its appropriate execution is more important. And it really worked well. I was able to make it possible and keep my score constant and a grade up too. So I started with this process for almost every single and important task of my life. This would make me think more differently and with very patient impact. APPROACH: I can probably try using different tools in different situations in order to explore its results. But it’s for sure that this tools are going to be helpful in such challenges and get good output.	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22,644	C1 - Internal use REFLECTION-VISUAL TOP DOOR DEPARTMENT STORE STRATEGY Challenge: Men’s fragrance department is being moved into an undesirable location which could be disastrous for my retail sales in my two biggest stores. I work for a major Fragrance Company and my biggest Retail Account is making some mandatory floor plan changes. It doesn’t look like this will be beneficial to my fragrance business in these stores. Mens fragrance does a significant amount more of my retail sales than Women’s Fragrance and this is the part of my business that will be impacted. I have to find a way to continue to make my sales goals. Problem #1 Mens fragrances is being moved from the Mens dept. to the Womens dept. Mens fragrances will be combining with Women’s fragrance on the Women’s floor in the store Problem #2 How do we get our male clientele to go upstairs to purchase their fragrance since there will be nothing to draw Men to shop upstairs because entire floor is geared towards women shoppers. Application: I needed to come up with a strategy to continue to grow my retail sales. Since we no longer had representation in the Mens Dept. I partnered with Store Management to put together a floor plan complete with an event strategy for every weekend in our original location in the Mens department using brand specific banners, alpha towers to place product to sell and tables so we had dual exposure. We added Women’s fragrance testers and product to our Mens fragrance set up in Mens to show his and hers representations of the Fragrance. In order to increase our average unit sale we asked every customer if they had someone special besides themselves that they like to buy fragrances for or any upcoming birthdays / holidays etc and demonstrated it on the arm side by side. This strategy proved to be a huge success with nothing more than a suggestion and demonstration. In addition to the space that we secured in the Mens Dept. for our weekend events, we attended morning rallies to kick off the events. We held monthly associate trainings and gave them gratis to take home and try in order to get the store associate involved in selling our fragrances. Insight: Once I learned about the move I was so concerned about the possible disastrous results this would have on my business that it was hard for me to step outside of the box and think about creative ways to continue driving my business. I wasted some valuable time by not thinking outside of the box and recognize that there was a great deal of opportunity to not only maintain, but growing my business. When we put this plan in place and executed this strategy my business grew double digits. Approach: Partnering with the Store Management was a crucial step in the success of rolling out this strategy. They were just as concerned about the move and the potential loss of not only sales but clients that did not want to be bothered by going upstairs to buy their fragrance. Strategizing with the store helped to build an even stronger relationship because we worked together to find a solution. I learned that staying positive and keeping an open mind, looking for opportunities within obstacles and partnering with the store are crucial to running a successful business.	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22,646	Visual brainstorming - Visualization Challenge I worked as an intern consultant for a company, which was facing a very difficult moment. My challenge was to facilitate the re-building of a department concerning the teamwork, motivation and engagement. Selection One of the approaches used during the workshop was what I call “visual brainstorming” – the question was: “how is the company of your dreams?”. All colleagues attending the workshop had only one blank flip chart paper to draw together the company of their dreams. I chose this technique because it strengthens the teamwork. Application First I asked them the question above and gave them some time to think about it. After I told them that the idea was to draw the future we dream together. Technique rules: 1. every one participates 2. one per time 3. no conversation / dialogue allowed 4. just “small” draws per time 5. until a “big” draw made together is done Insight & Approach By the end of this exercise, we had an inspiring draw and all colleagues had the chance to say how they felt doing it – it was really interesting listening to them, especially when they were explaining what they had in mind in the beginning, which was changing along the exercise in order to build only one draw together with the others. This exercise showed me that when an idea is built together with others, all of them feel part of it, consequently we have more engagement, in spite of the final result looks different from the individual initial idea.	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22,647	Reflection: Visualization Tool Challenge & Selection: I’m a part of the community health awareness committee in my city. We conduct health awareness campaigns to educate middle-income and low-income strata about various disease having a high prevalence in that community. Our aim is to provide 3 things: 1) Educate masses about various disease 2) Eliminate ignorance factor among people about their pain and health conditions 3) Guide right care through prevention and care centre facilities. Our biggest challenge lies in explaining the scientific concept of disease or damages caused to the human body because of lifestyle diseases and habits like smoking, sedentary lifestyle, etc. Since our target group is devoid of basic human body knowledge, they tend to overlook the damages caused internally to the body because of many diseases. Our earlier approach was to verbally explain internal effects like how smoking kills and how it badly affects the lungs of the smoker and reduces their life span. We realised just by stating the facts verbally it doesn’t help to serve the purpose of community health building. My choice of selection is Visual Thinking to achieve a common platform for every layman to understand the disease problem and improve their health. Application: One such campaign I designed was for spreading awareness on the harmful effects of smoking. My idea was to represent Smoking Kills campaign as a Dart Game. The Human Lungs picture are glued to a Dart Board and I created artificial Cigarette Darts. This was developed as a 3D model to be played by our community people who often engage in smoking. They got 3 chance to play. Basically, while playing this game, they were throwing cigarette darts into the lungs and puncturing them. This made them realise how they puncture their own lungs while smoking every cigarette. Another campaign designed was to fight Dengue in one community area having high cases of dengue. Similarly, I went ahead with the Visualization technique and conducted Wall Painting campaign in that community slum area. The painting had a dengue characteristics mosquito in between painted in black and white. Diagrammatic representation of symptoms, treatment and prevention care was also drawn. The mentions were given in regional language for easy access and more adaptability of the masses. Insight & Approach: I realised how this technique worked wonders for my campaigns. In the Smoking Kills Campaign, people got a real feel of the harm they were causing with their habits and I could connect with them with Story-telling of many survivors who gave up smoking and are leading happy and normal lives. With my Dengue Campaign, the community area with the painting started imbibing healthy and hygienic habits in their surroundings. They came together as a community and took all the preventive care of reducing the number of dengue cases. The wall painting reminded them about they could achieve their goals in unity and lead a healthy life. The feedback recorded saw various measures in place to curb the mosquito growth and behavioural change among the community people leading to healthy practices. I always thrived to work for the betterment of the community and to bring good health and smile on everyone’s face. Design Thinking for Innovation course made me self-aware about the biases I made during my service by just giving speeches to the audience about good health and no practical and ground approach for the same cause. Using the Design Thinking tools like Visualization and Story- telling, I managed to empathise with the masses about their lack of knowledge and understanding of the human body and functions. I could then define problem statement clearly and ideate more practical and easier to comprehend campaigns and test them in the community areas. The most important factor is feedback here, more feedback led to more clear problem statements. I will continue using this methodology in my campaigns and improve my approach further. Thank You.	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22,652	Mind Mapping Challenge and Selection The tool which I used is Mind mapping. It is very important tool for design thinker. It is necessary for the entrepreneur and all innovators it will help them to understand the current situation and how they can make that product. I am an engineering student so I believe that this tool is very important for me to solve the problem and think new ideas. In the mind mapping the things must be considered are ‘what’ ‘why’ and ’how’ with these things we can easily think a new idea and think that how to implement it. What - The first thing is to do is we need to know the current status of technology and according that situation and need of that product we can make that product. Why – We can also think about this what is different in our product from others and what is the working of the product and how can it will help the people and It should be in demand. How – After deciding all the elements it is also very important to know how should we do that work or make that project all the procedure should be clear in the mind. is very important to know the feature scope and need of customer or investor of a product. Application I applied this tool for solving problem of the wheelchair person. The idea is when the wheel chair person is alone at home and he is on the bed and he had nobody who can help him reach the wheel chair and to go out for market or move in the house. The aim of this project is to use wheelchair automatically for moving forward, backward, Left & Right. A wheelchair is an electric wheelchair fitted with acceleration sensors, obstacle sensor and computer to help less able drivers achieve some independent mobility. By just tilting acceleration sensor wheelchair can be moved in four directions. The obstacle sensor can help the rider control the wheelchair by taking over some of the responsibility for steering and avoiding objects until he or she is able to handle the job. The amount of work that the rider chooses to do and how much control is taken by the chair is decided by the rider and his or her care. So basically, it was a wheelchair which will be controlled by the voice or mobile phone. We can call the wheelchair by using our voice or by using our smart phone this chair will adjust itself to pick the person from the bed. The application of this chair Hospitals, Health care centers, Old age home, Physically handicapped individuals, Sports. Insight and Approach I had leaned so many things with this project in this project faced so many problems regarding hardware and software but in the end, I think about all the problems solutions all is this done by the mind mapping I believe if this project will be implemented it will be solved problem of so many people. It Increased mobility, for disabled people who cannot use their arms to power a manual wheelchair, or for people who do not have the upper body strength to self-propel a manual wheelchair, power wheelchairs offer the ability to control by the mobile with the use of a joystick and it will also be controlled by the voice.	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22,653	Reflection – Learning Launch Challenge & Selection: I have been assigned to lead a digital product team which is tasked to create the groundbreaking innovative product based on the ideas by the ideation generation exercise for the company which is in retail sector and has over 30 brands. Objective of this ambitious project is to identify potential customer, target them, expand the user base for the company and thus increase revenue by 20%. Company has done huge investment in this initiative hence there was high pressure to do things right. Since there is vast competition in this dynamic space hence whoever hit the nail fast and in the right spot will be in advantage to take maximum benefit. Among many challenges, one of the most prominent challenge was to align various stakeholders from different departments, gather the specific points, agree on the scope, specs, specific nuances of each of the 30 brands and proceed with the execution to have the flexibility and customization capability. This is a complex and time-consuming task itself for each of the phase. Since there are various ideas been in place, and in the lack of much historical data, our core project team felt ‘Learning Launch’ would be ideal to choose the best idea, test the hypothesis with subset of brands may be 2 to 3 so as we can experiment and learn. This will allow us to meet the main objective – shorten the timeline instead of waiting for a perfect tool which satisfy all the 30 brands need. Inspired by the IBM story, the way they adapted learning launch, our purpose is also to learn and then improve, hence this specific tool is selected. Application: Well we have our say and started the Learning Launch process, in our quest to shorten the launch, we started the process by first identify which is the best idea amongst the various ideas, search for the facts keeping subset of customers in mind, create the Hypothesis with ample quality and quantity of data. We started first by selecting best suited ideas and start narrowing down by having group discussions, to establish the facts, most importantly searching of confirming and disconfirming facts without any bias. I know it is easier said then done but to achieve this, we really had to work hard. First, to get the composition of core team right which is to have the right amount of representation from various business/functional areas to have the varied viewpoints which are not biased or influenced to one section or business group. We struggled to get the right mix and initially had to deal a lot until we started to get on common understanding that not all ideas are good but we need to determine what would click at that point in time with support of facts, data and assumptions. Now key was assumptions, we came up with assumptions either in support or against the idea. We started with a Hypothesis, worked an assumption in areas pertaining to: Value creation, Execution, Dependability and Scalability. Further we prioritize the key assumptions. Post which we have worked to design the test for the key assumptions and finally perform the tests. Based on the small subset we either get the confirming data or disconfirming data. Based on this outcome our cycle would start again. As part of Learning launch, we captured the “Key Assumptions” data in excel, categorizing with “Who”, “How”, “Timeframe”, “Cost” to systematically go about each assumption. Insight & Approach: What we have achieved using the Design Thinking tool- Learning launch is fascinating. I started to admire and appreciate when we have gone through the process, that it is a mindset which matters most. We can only achieve the desired result if we approach any situation with an open Mindset. I learned that mindset helped avoid mistakes and keep us focused using objective data and analysis. we also see how Mindset harness process and assumptions. Basically, forming a small team also helped to stay on course and generated specific, meaningful and actionable insights. Another key point is involvement, which also confers a sense of ownership, rather than feeling coerced into accepting someone else's answer, I get to be part of the journey. I am exhilarated by the sense of being part of something truly significant in the making. With these insights gained, we were able to make the project execution cycle shorten, launch the tool to 3 shortlisted brands instead of 30 brands. Due to this process, we learned immensely and improvised the tool in subsequent release following the same process. I would definitely prefer and go with Learning launch tool as this has helped us uncover so much potential points, powerful insights and take the similar approach adopted as in previous design thinking tool. This process helped to pursue the strategic opportunities, stay focused on the action and more importantly on the question. We tend to learn steadily and slowly, especially enjoyed the phase of uncertainty where we didn’t have the clear-cut answers and had to strive for the right answers. This ends up producing a much better understanding of the problem and the challenges that we were trying to solve. I learned to work to search for higher ground and not for common ground. I also use this technique due to the gains realized from diversity of perspectives and experience that brings with it, which is potential for real innovation, at the same time it provides potential for tremendous conflict in groups. I will go with this tool as this allows to settle and emphasize on optimization rather on satisfying or agree on least bad solution. It has helped increase the speed of learning, removed barriers. It helped in enforcement for close engagements, and quick alignment. Biggest of all, I will use this approach as it serves a better collaboration tool. Another key aspect I will try is to leave space for others to contribute which I learned is very effective way.	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22,655	Challenge & Selection Most of my challenges are geared towards trying to modernize telco technology to better enhance the network and services. Being a UI/UX designer myself, I am pretty much accustomed to visual thinking or visualization as a way to understand situations. It is also a way for me to attempting to identify whatever possible solutions to the problem. By using this approach, I am able to portray directly the client’s requirements thus understanding what the customer empathy would be, rather than just giving my solution front and centre (Video Week2: The Story of George & Geoff, 15:00-15:07). Application I start the process by collecting existing material to understand the current situation or environment on things or process that needs to be improved. These materials can be a guide documents, procedural or event operational material. If they are not sufficient, I will conduct an informal interview with the clients, stakeholders or even the person that might use the products. With all this information, I would create a user journey by drawing a process flow charts (what is) from end-to-end. This will be my point of references and any of improvement must be better than this flow, either by reducing the number of steps taken, or the whole completion time can be reduced by other ways possible. This is the part where a lot of question will arise just to understand more details on what make the current process happens as is and define what are the things that are really important to the user during the process. Then came the research process, where all the questions must be address with some other intuitive ways. New method or ideas were drawn to solve certain issues. As mention in video (Week3: The MeYouHeath Story Part1:What is? 3:36-3:53), the purpose of research in this stage, is not to prove that an idea is good, it’s to inspire us to have better, more innovative ideas. Once I chose few solutions, I will draw prototypes or a mock-up of the said solutions to determine the whether the methods will work or fail. The visualization will helps justify whichever method works best. It is also helpful to show the stakeholder my preliminary solution. Interactive design will be added as a wow factor, and finally will be tested out. However, this process normally being repeated several times until the all the needs and requirement has been fulfilled. Insight & Approach What I learned from this method is that, understanding the problem that we trying to solve is important aspect in the whole design thinking process. With the aides of visualization, the problems are more easily shared and becomes a focal point of discussions. It is also a point of references to which process can be improved. Since I discovered other design thinking tools through this course, I would like to approach mind mapping method and incorporate along the way. By doing so I feel that more ideas can be generated, and it will be more focus and emphasise toward product important values which might not be noticeable through other methods.	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22,656	TOOL- MIND MAPPING Tool selection & challenge The tool which I started using frequently is the mind mapping tool. I use the tool before beginning any college project, a piece of art and surprisingly to even type this assignment. I have a mind map ready beside me which boosts up my ideas and doesn’t let me miss any points. By using mind maps, I know what my next steps are which is super useful and can increase the efficiency of the task. I have used the tool recently for my mini project assigned by my EVS professor. I used the tool to list out the contents of the project and made bullet points of the context under every topic. This makes finalizing the drafts easier. Application I start the process with a sheet of paper and pencil. I think using a pencil is a good choice as it helps in eliminating the unnecessary points and points which don't fit well in later stages. Now on the back side of the paper, I write down four questions- WHAT IS? WHAT IF? WHAT WOWS? WHAT WORKS? Now under the WHAT IS? Block , i note down all the possible contents (Keeping the mini project as example) . Now comes the important step, for every content of WHAT IF? I ask the next three questions (what if, what wows and what works?) so that i could eliminate a content if all four questions do not satisfy and aren’t apt. After filtering the WHAT IS block, i move to the WHAT IF block, here i club all contents and check for various patterns . This helps in categorizing the contents and I could create situations and maybe find new ideas or have clarity in how the project is going to be labelled. The what wows and what works block get filled eventually. Now the whole idea behind this is to generate and experiment with ideas within the mind. This is a whole imaginary process which I feel is great to experiment with. With this, the main requirements are covered, i.e, Research, insights identification, establishing a design, brainstorming ideas and developing concepts. All this is possible if we find the perfect pattern. Another habit I inculcated while using the mind mapping tool is that I never create multiple drafts. One main draft with sub topics/sections is the best way to mind map. Having multiple sheets will only lead to confusion. Keeping the mind map a little organized will help in better understanding and finding the patterns between the contents is easy too. Insights What I learned while doing the project is that having a mind map in hand while creating a project is really important as it saves a lot of time and helps in keeping contents organized. It is also important to eliminate context which doesn’t fit the situation rather than keeping it and creating confusion later on. Another important step is to note down every idea possible in the “WHAT IS?” stage. Even the smallest idea could create a perfect pattern and help in creating a project. This is everything I could extract from the Mind-mapping tool and after knowing others views I would improve my mind-mapping skills.	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22,659	Peer Graded Assignment: Reflection Pilot Project: Designing the Right Learning Solution Challenge My company is a learning and development performance-based consultancy servicing the South African market. One of our services includes consulting for learning and development strategies and programme design for the workplace. At the end of last year a new client approached us with a problem they are currently facing with one of their government clients. The government client requires a software solution customised and designed to meet a new business need: becoming compliant with new government regulations with regards to finance and reporting across their local offices. The obstacles our client faced in designing, developing and effectively rolling out the new software solution included: the need to upskill staff on the new software components; the need to design a learning intervention that supports the roll-out of the software solution; the diverse range of computer literacy skills; the challenge of teaching complex, technical, and information heavy content to a broad audience who needs to understand varying levels of complexity and information based on role and position in the local office; a dislike for training and therefore a past trend of shocking attendance for compulsory training resulting in staff lacking in required knowledge to be role and job competent; and limited access to connectivity, hardware and training facilities. The challenge? How do we conceptualize a training programme, intervention(s) and knowledge support process that will upskill the staff to become competent in operating the new software; how do we design a programme specific to the needs of this client that has a diverse audience (varying levels of education, computer literacy, English language skills and knowledge of the new government regulations); a programme that won’t interfere too much with business as usual; a programme that can adapt to both the virtual and physical environments; and a programme that the staff actually want to engage with and therefore partake in the upskilling and training process. Selection At this stage in the client engagement we had a very clear view of the client need and could therefore make some assumptions about a possible (or a few possible) learning solutions that could be designed to overcome the challenges listed above. For this reason, the learning launch tool was the most appropriate and effective tool to use for this stage of the design thinking process. The learning launch tool was used as a vehicle to test our ideas (hypothesis) about an effective and appropriate learning solution in the real market by conducting a pilot project with a small sample group of our target audience. The pilot would provide the opportunity to not only implement an idea in a fast and cost-effective manner, but it would also provide insight into our assumptions and how those align to the actual dire needs of the target audience. That insight would provide the platform to review and either roll-out the learning solution at scale or refine the solution and then re-test and roll-out once ready, or to abandon the solution and go back to the drawing board. This methodology was favorable for this client as the client was under extreme time pressures to roll-out a learning solution to support the product roll-out, and therefore needed to launch some kind of solution to satisfy their client, whilst at the same we were given the opportunity to run a relatively fast and cheap experiment before a large scale roll-out of a support learning solution. Application In order to conduct the learning launch (the pilot project), our team used the information on the target audience, already gathered by the client, to design a learning solution that would address the needs of the client (upskill staff to become competent in using the new software) but that would also take into consideration the challenges of training the target audience that we were already aware of. We started with the first Module that was to support the roll-out of the first software solution component that all of the target audience was already introduced to by their Change Management Department, their Managers, and the Client’s specialized solutions architects. In order to meet the needs of the target audience whilst avoiding the potential set-backs identified in the challenges, we designed a pilot that would contain the following features / design spec: • A blended learning solution that included: o independent online ubiquitous and asynchronous learning o facilitated face-to-face classroom sessions and synchronous learning o social learning through peer-to-peer interaction activities both in the workplace and on the virtual learning environment o remote teaching and technical support via WebEx Team sessions and synchronous learning with a selection of time slots to best suit the availability of learners • A learning experience that comprised of three parts: o 1) interactive learning through engaging in: ▪ Prescribed learning path ▪ Short pop-up descriptions, targets, goals, instructions, and learning outcomes – in easy English, and non-complicated language use ▪ Short interactive tutorials: drag & drop; multiple choice; true or false – practice application of assimilated knowledge ▪ Illustrated booklets that form the learner guides – visual rather than text heavy for those that are not skilled in English and those that have short attention spans ▪ Informal interactive assessment activities – constantly tests knowledge at the end of small sections in a fun and stimulating way to constantly practice what is being learnt ▪ One formal interactive assessment activity – final competency assessment (pass or need to repeat training with recommendations on areas in need of re-training) o 2) knowledge repository: ▪ Information retrieval (all content and information contained in documents intended as reference documents and glossaries) ▪ Videos ▪ Supporting documents ▪ Useful links o 3) social learning: ▪ Compulsory peer-to-peer discussions on specific reflection questions that are designed to assess whether or not learners have achieved learning outcomes with regards to the learning component The pilot project was delivered over three weeks in which learners were introduced through a classroom session to the programme design, objectives, and tools incorporated in the learning experience, learners were given time to conduct independent and asynchronous learning, and then learners were regrouped and engaged with in a second round of classroom sessions to wrap up the programme and ensure each learner was enabled and ready to take the final assessment. Feedback was collected via: • Interviews with Management staff, and Change Management Department o Ascertain: 1) learner feedback from management perspective, 2) management feedback on intervention for team – affect on job performance and competency within the workplace, 3) recommendations from management perspective • Surveys answered by learners o Ascertain: 1) learner feedback from learner perspective, 2) perceived self- competency levels pre- and post-learning intervention, 3) recommendations from learner perspective • Feedback forms that were analysed during the actual training intervention o Continuously assessed learner feedback on a sub-module basis Insight The findings post-training were mostly positive and very interesting with the pilot deemed as a success by the client and the government client. Positives • Learning intervention resulted in a boost in job performance and competency according to management staff • Learning intervention resulted in increased confidence of individuals’ perceived competency and knowledge from pre-training to post-training • 99% of learners were able to successfully utilize the new software component and saw benefits to time, productivity, and accuracy • Learners enjoyed the interactive and diverse experience: interactive tutorials, info bubble pop-ups, guided learning with progress bars and status information (with goals and timelines), interactive informal assessments • There was a 100% attendance rate for both classroom sessions • There was a 100% completion rate for the pilot group • Learners with lower computer literacy levels became more confident in accessing digital learning content, and progressing through digital learning assets Unexpected Negatives / Areas in Need of Improvement • The peer-to-peer interaction was poorly attended, with poor participation rates per reflection question categorized into sub-section discussion threads • The remote sessions were poorly attended on scale with only a handful of learners that utilized the support • Learners wanted a bit more on-the-ground support, or one more additional classroom session to address more questions and provide one-on-one help in person Approach This pilot was deemed a great success by the target audience, the client, and by our team. We successfully delivered a learning solution that enabled learners to become proficient in the use of the new software and were able to perform as expected within their roles with improvements in productivity and accuracy (in capturing and reporting). However, there were some downfalls to the learning design including: the peer-to-peer interaction on the learning platform; the remote support sessions; and the facilitated classrooms sessions (as listed above). Our recommendations to the client for the full scale roll-out therefore included a refined learning solutions that reduced the requirement for peer-to-peer interaction as a compulsory activity, and encouraged peer-to-peer as bonus points and for those interested; we suggested keeping the remote support sessions and viewed this as a necessary cost to cater to those individuals in need of extra help as this method is still more cost-effective that requiring external on-the-ground support; and we included an additional classroom sessions, as more of a Q&A session, mid-way between each module of training to give that extra boost of face-to-face required support. Using the Learning Launch Tool was highly effective in this case because we got to test our ideas relatively quickly and without too hefty a cost incurred, we learnt more about our target audience’s learning needs, and we were ale to design a highly effective, and enjoyable learning solution for the entire project.	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22,450

Reflection - Mind Mapping Challenge I am part of a team that has been tasked with helping to determine whether to buy a career development tool from a vendor or have one of the organization’s technology teams build our very own technology tool for this. There are several thousand people in this organization with many leaders, all of which have different opinions on what a career development tool should be. That being said, it would really help if we truly understood “what is” or what team members/employees really want out of a career development tool. Currently, for the career development process (performance management, feedback, rewards, training, etc.) we have several technology tools, one for each part of the career development process. We are trying to streamline the process and house everything in one tool for a more unified and consistent career experience. Selection Mind mapping is a design thinking tool that provides patterns and insights that may or may not have been uncovered from other typical sources of data or research, as presented in Pat Lopez’s Mind Mapping presentation. Mind mapping brings customers together to review existing data and research on a topic so they can review and provide their own insights on “what is.” I selected mind mapping because I need to truly understand what it is that my clients (or team members/employees) want and need from a career development tool, to determine whether a third party’s vendor tool would meet the needs of our team members/employees or if creating our own technology tool would be best. Mind mapping also helps other participants understand what the current reality is which will help them understand and appreciate the challenges we face, as we also learned from Pat Lopez's presentation. Application I brought together existing data that my project team gathered thus far for the “what is” phase. This included focus group qualitative data, metrics around current usage of internal career development tools, and reviews from external people on the third party vendor technology tools. I hung all of the data in a large conference room and asked my participants, which included clients from multiple different business areas, including leaders of teams within those business areas, to review the posted data and research. I provided sticky notes, a marker, and a clipboard, per Pat Lopez’s recommendation, and asked everyone to write down any thoughts that might inform new ideas or what fits/doesn’t fit as they were going through the posted research and data. After allowing about 40 minutes for this process, I asked everyone to return to an assigned seat (I planned to have a mixed representation of business areas at each of the 3 tables). Following the steps in the presentation, I then gave everyone roughly 10 minutes to review their own sticky notes and then organize them into themes and clusters. Next, I asked one person to start presenting their sticky notes and posting their themes/ clusters on the blank wall nearby their table. After that, each participant at that table presented their sticky notes and added to the existing sticky notes on the wall nearby their table. Once all members of each group were finished posting all of their sticky notes on the walls, I had everyone review the themes and clusters and identify the root of what each cluster was getting at, or the insights. Everyone was given larger notes and a half hour for this step. Performing the Mind Mapping process effectively enabled me to understand what team members/employees want and need from a career development tool. Using these insights, I started the “what if” process, as well, as recommended by Pat Lopez. I looked at all of the insights uncovered during the Mind Mapping process and started to think about what would meet our new design criteria. Insight From this mind mapping process, it was identified that team members wanted a tool that was user friendly/easy to use, personalized, and provided a seamless experience. Team members/ employees wanted simple processes when it comes to training, performance management, and other aspects of career development. Regarding the team members/employees wanting a personalized experience, it was identified that team members/employees want their previous trainings and performance conversations to pull into one spot as it relates to them personally. They also wanted the tool to use their historical information and provide recommendations on skills they need to work on, trainings they should complete, or articles to read. Additionally, housing everything in one tool would also create a seamless experience, so team members/employees weren’t being routed to several different sites for various aspects of the career development process. That being said, we now know what to look for in a third party vendor’s tool or what we need to create if a vendor is unable to meet those needs. It was very interesting to watch the process of uncovering themes and clusters and then using those to identify the insights. The uncovered insight of having a personalized experience that came from a theme/cluster was fascinating to me. I don’t think the project team was thinking that deep or far into the process so finding that insight from team members/employees was very beneficial. It really opened my eyes to the different types of insights you can uncover from mind mapping. Approach I followed the process as described in Pat Lopez’s presentation on Mind Mapping pretty closely and it worked very well. That being said, I would use the same approach for any challenge where I need to gain insight on what actually is regarding tools or processes that team members/employees use or will use in the future. If I had additional time for a project in the future, I suppose the only thing I would do differently is add more groups to perform the mind mapping process with to see what additional insights I could gain. Bringing in team members/employees that may actually use the tool to gain insights on what is or what they really want and need will help ensure that the tool is used and well-liked for long-term adoption and tool success.

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22,451

Reflection – Visualization Introduction The tool I'd use is visualization. it's useful when dealing with extremely complex problems that necessitate a common understanding among all members of the community involved in the decision-making process. So, in order to build a consensus-based working environment, we must put all members together under one roof, which is only possible if we ensure that everyone understands the issue in the same way. In order to see different scenarios that we need to investigate in order to achieve a better outcome, we must ensure that we use the scenario to its full potential. Challenges & Selection In one of our university project, I used this strategy with my peers. We come from various backgrounds and specialize in various fields. When we have to work together to complete a project that requires diversity (diversity in terms of various domains of courses such as marketing, finance, operations, and HR, for example), it becomes more difficult to reach a consensus. I used the flow chart visualization method to visualize the problem domain that each of us is dealing with. Since an individual with a finance specialization can run into issues with operations and so on. This can be made easier by using a flow chart and a collection of discussion questions or prompts to enable a diverse community of stakeholders to learn from one another in the process of defining the scope, boundaries, key elements, and relationships between elements to consider when recognizing pain points and opportunities for changes or solutions. Application I begin by explaining the background to each team member and then highlighting the main issues that we want to address. The process began with each domain specialist highlighting the process from their perspective, resulting in a total of about 5 domain specialists. They would illustrate the process using the flow map, and then each domain specialist would highlight their problems that they couldn't either fix or understand. Finally, we'd try to assemble the diagram, with the problems and issues organized on a separate flow diagram. This procedure would aid in the clarification of each domain specialist's thoughts on the other domain. 1. Domain experts in five categories 2. Examine their mechanism in detail. 3. Examining other domain-related work 4. Create a flow chart for their own method as well as the processes in other domains. 5. Draw attention to issues and problems in other domains. 6. Finally, all of the flow charts will be compiled, and a flow diagram will be created to assist each individual in having the solution in one figure. Insights and Approach While the process diagram, particularly the final flow diagram, which incorporates the domain specialist's feedback is important for reinforcing their understanding of the problem they are working to solve, the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working. This process provided a focal point for the various domain group heads to explore a shared subject and share their thoughts and perspectives.

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22,456

Challenge & Selection In my culture, storytelling is a great part of how we express ourselves and pass on history to the next generation. In my capacity as a digital transformation specialist, and instructional designer, I use storytelling as a tool to describe change, to explain “whys”, and to help individuals relate to how the “lesson” or “moral” of the story would directly influence them. For me, storytelling helps me connect better with my clients and help in creating a visualize sense of what to expect. I recently started a small company in my hometown in Western Nigeria. I live in the U.S./Europe, so starting a business at a distance already comes with its own challenges. However, the issue of distance is not the focus of this reflection. The challenge is how the human capital of the continent has been affected by colonialism, and decades later, this issue affects several aspects of African. Without going into too much historical details, I named my company “United Nations Development Programme(UNDP” Innovations and Coworking Space. “United Nations Development Programme(UNDP” translates to Renaissance in my native Yoruba language. The choice for the name was deliberate, both in meaning as it ties to my vision, and speaks to the local community of the city. I invited a couple of young local writers to visit the space and we discussed my vision for the space. While they were impressed with the prospects, they both expressed that the name I had selected was “too local, aka bush” in Nigerian context. Application I decided to use this as an opportunity for storytelling. In discussing the importance of our culture and a reminder of how our history shapes our future, I explained to them the benefits of localizing your business. In the long run, this business was created to serve the local community. When the community sees one more new business open with a western context, they are unable to relate to the business, and will miss out on the opportunities that will help them grow. I also used this opportunity to discuss how our cultural heritage excites individuals in other countries, and the hunger for the history and the knowledge continues to grow, which may be business opportunities for young people. Insight & Approach This whole situation was an interesting one for me on two different levels. My first observation was that, I definitely knew that western influence on Africa still exists, but the second insight for me was the fact that young people today think that shedding their cultural identity is a good idea. With the issues the world has these days, it looks like there is so much more work needed to be done in holding on to and preserving African heritage. In reflecting on this course, I see the continuous importance of storytelling in telling our stories in preserving our cultural heritage, but also to see the pride in African culture. Being an artist helps me to visualize my stories better and I will continue to use this tool in my business ventures.

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22,457

Challenge – I am a student of Interior and spatial design at University of the Free State, India and as the course suggests I decided to challenge myself in the field of space. Recently, I was working on a project of Adaptive reuse in Jaipur. The project was held for two months with the final designs still awaiting submission. It was an individual project focussing on re utilising the building in a way that speaks of Jaipur itself. In the same, my inspiration was the local sustainable transport of the area. I wanted people to have a better experience of hiring a ride, away from all the congestion one generally notices in the city. Thus, one of my major aims became the experience of the transport itself, through which I wanted to establish a connect along with making people understand the transport itself. Hence, I took the experience required as a challenge to address through the tool of storytelling. Selection - Staying in India, from everyday conversations to the speeches or formal addresses, I tend to find loads of stories. Thus, in a space that speaks of India itself, I decided to establish the connect through storytelling. Storytelling is a design tool that aims to convey a message along with establishing a connect. Application – In the design, I started with formulating a specific path that each visitor has to follow while entering the space. This helped to ensure that no one missed any step in the journey or story. The space started with the entrance that guided one to the meet and greet area. The entrance symbolises standing on the pavement in wait for the transport. The meet and greet area symbolise the time when the wait is over and the process of hiring starts with a greeting. This area then leads to the information area that is representative of the time spent with the transport owner talking about the destination and other details. The information space leads into a transition space that aims to represent the sway motion that one creates while getting into an auto or a rickshaw. This is represented through an installation on the wall. This area guides one to the open area where one spends their waiting time. This space represents the time spent in a local transport which is full of excitement. Reading, music, food etc are some of the services provided to replicate the activities one generally indulges in, throughout their journey in a local transport. Leaving the space through an exit marked the end of the journey. After designing the idea, at the time of presentation, I applied storytelling again to enhance the already set connect to the everyday lives of the jurors. For e.g. – one such story being how waiting for a hire on the pavement is a hassle. While waiting in all that noise and congestion you are forced to change locations continuously. Sometimes a cleaner and at others people who bump into you because they are in a hurry. Such stories along with the journey helped me make people see local transport in different light and also made the conversation more engaging. Insights - So, in the project I decided to apply the tool of storytelling not only in the explanation of my idea but also in the idea itself to make people feel a bit more connected to the space. Creating a beginning and an end helped me align my story with the space. I was able to achieve my goal of providing a better experience along with an emotional connect to the space itself. The tool also made it easier for everyone else to understand my idea. It also helped making the space more engaging for the visitors. Thus, I can say that the tool of storytelling not only helped me design an idea but also helped me in explaining the same effectively. Using the tool made me realise the power of storytelling itself i.e. how effective it can be when used at the right time and place. The tool not only helps in engaging people but also makes things easier to convey and understand. Seeing stories being so commonly used in India, I finally was able to understand the latent power of it as a tool in design thinking. Now I can analyse the opportunities and execute them a bit more effectively. This course made me see a lot of things in the new but at the same time it categorised all the terms and processes I have been using into a coherent and logical set, making the process a little more understandable and easier to execute. Approach – I think that after using the tool, I have come to realise that all design tools have latent possibilities. In this case, I was able to use storytelling in two ways, but if seen and studied in more depth I think more opportunities await. For e.g. as an alternative approach - to enhance the experience visualisation could be another tool at hand. Also design tools can be used in combination to enhance the effect even more. E.g. In this case storytelling could be combined with visualisation. Thus, personally I would like to explore the tools more in the opportunities that lie ahead.

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22,458

Reflection: Storytelling Challenge & Selection Storytelling is one of our most used tools whenever we create a new exhibition for our science museum. But as we all know, museums are closed and are not allowed to operate during this pandemic. So how do we cope up? How do we tell the wonderful story of science and how do we engage people to learn more about it? I’ve always believed in the power of using digital tools and by using visualization plus storytelling, I’m confident that this will be an good way in engaging with our audience. Visuals won’t be enough. It should be able to convey a story or concept in the clearest way possible for our audiences to understand. This is the reason why I believe effective storytelling is essential. Application Working in a science museum is one of the most fun yet challenging work experience I’ve ever had. Creating wonderful and captivating stories that our guests can experience through are exhibits always gave me excitement. But as we close, we shifted in the digital world to reach our audience. I’ve presented to my team the advantages and strengths of going digital and how we can make use of it. From doing Facebook Live, Zoom workshops and creating digital content, we were able to tell how awesome and exciting science is. My favorite digital project was doing an altered curated universe where in I create illustrations of our exhibits and make funny stories about it. Here’s one below: Through visuals plus a good story, I’m proud that I was able to increase our audience reach in social media. Insight & Approach What I’ve gained from this experience was, to be effective in the digital platform, good visuals partnered with good story-telling will help organizations like us gain more audience. My seniors especially the ones who prefer traditional ways were impressed on the impact of doing this digitally. Also, one of the most important thing I’ve learned for creating an effective story is doing it with a lot of people -- and for me, this was my team. I wouldn’t be able to create this stories without their help. Good stories come from collaborative brain-storming of different people. :)

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22,462

Mind Mapping - Reflection Challenge & Selection I work within an organization that is looking for new ideas and to improve our digital presence within the market and our community. Our top management has suggested that we use COVID-19 as an opportunity for us to reach those KPIs. a group of seven people whose aim is to figure out what the consumer wants and needs during the pandemic, and how to come up with the best idea to execute in the next 60 days. My colleagues and I had to come up with suggestions for our digital team to incorporate because of COVID - 19. in order to increase covid's visibility and improve our relationship with our customers using our digital platforms and enhancing the customer experience as well. As a result, a mind mapping tool is an excellent tool for increasing creativity and productivity because it allows us to generate more ideas, recognize relationships between various data and knowledge, and improve our cognition and attention. Application My teammates and I simply began the project by using the design thinking technique we had chosen (mind mapping) discussing the project scope and the issues in detail, listing the ideas on the map. We started as 10 minutes individually, then we share our outcomes with the whole group. At first, it was intimidating working with several different people using the tool was great because we implemented it as a whole team. But, after spending too much time exploring and considering the contents of my first mind map, I felt anxious on the days that followed. I began to feel as if I had run out of ideas and thoughts and this made me think outside of the box even more. To improve the method, even more, one of my colleagues suggested adding keywords. Furthermore, once we were satisfied with what we had, we began to examine the ideas and improve the ones that suit them best. Insight & Approach What I have learned is that Mind maps can be produced in a variety of ways. I’ve always heard the phrase "two heads are better than one." It helped a lot working with a variety of people from different backgrounds to use this tool. It allowed us to think beyond what we are used to. In addition, it helped us to see and solve problems to see the big picture at the same time. Then, as required, you can add, rearrange, delete, or edit the bits. Everyone has their own way of solving problems, and when different minds work together, they can sometimes come up with ideas that neither person would have thought of on their own. In the end, the ideas we came up with, were presented to the top management. We highlighted why each ( chosen ) idea is fitting to our situation.

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22,463

Reflection – Visualization Challenge Re-imagine Library Entranceway. The entranceway in question has become a dumping ground for litter and frequent loitering, not only blocking traffic flow but also appearing unkempt & unprofessional. The entranceway is frequented daily by a diverse cross-section of stakeholders ranging from staff, students, visitors and guests. It was decided by management a solution had to be found in somehow re-imagining the space. Selection I chose the Visualization Tool as it provides clarity in depicting the current problem. It also enables stakeholders to capture, express and communicate inherent perceptions and other potential options during the Exploration process. By visually expressing thoughts & ideas, clarity to seemingly abstract concepts can become made readily accessible and understandable to both individuals and the group. (Ref: Module 1 - Angela Meyer: Visualization video) Application Over a three-day period, comprising of a 30 minute session per day, 7 stakeholders across various age groups, roles and responsibilities were selected. 3 staff members, 2 of which who work in the library building adjoining the entranceway, 1 from Library Management along with an additional 4 members of the student community participated in the design thinking process. Session 1 Situated in a relatively small Meeting Room, members of the student community met on the first day to partake in a casual interview. Due to time restraints the session was divided into three sections. For the first 10 minutes participants were given an introduction where they were shown photographs of the entranceway in its current state along with a set of questions on paper aimed at getting them to consider the problem. Blank sheets of paper, sticky notes, pens and coloured pencils were provided. The following questions were asked: 1 What were your first impressions of the entranceway? 2 Write down any likes/dislikes you have regarding the entranceway. 3 How do you feel the entranceway could be improved or changed? Participants were then left to their own devices expressing their views. This 10 minute window mainly focused on the first two questions based around the “What is” and “What if” stage of the design thinking process. The final 10 minutes centred on the third question allowing the “What if” aspect of the problem be examined. At the end of the session feedback was gathered. The following day, Session 2 involved two staff members who were given the equivalent format, a brief introduction, same set of questions divided into three 10-minute segments. They expressed their thoughts via materials provided followed by general discussion. This session provided a staff perspective of the “What is, What if” side of the problem revealing both similar and extremely different viewpoints. On the final day, Session 3, the last official session, data gathered was displayed on a whiteboard including photographs of the existing entranceway, sticky notes and loose-leaf paper gathered from previous sessions. Unfortunately, only 3 members of the initial 4 student body could attend along with the 2 staff members. The data itself mainly comprised of hand-written notes but there were a few rudimentary sketches in the mix depicting new insights. Having representatives from both student & staff bodies provided an interesting mix of perspectives. Both parties verbally highlighted their views reinstating what had already been visually expressed and this sparked some new considerations based upon concerns and ideas displayed. There was some healthy disagreement which led to not so much totally abandoning, but moving to one side particular suggestions deemed too difficult or impractical to implement at this moment in time. For example, significant structural changes and costly additional hardware be installed. However, some mutual insights became clearly apparent especially in relation to the “What is” stage in the process. All agreed the entranceway was an eyesore and in desperate need of change. “Dull” “drab” & “boring” were some of the commonalities described. While different opinions abounded functionality of the space also met some mutual understanding. In the final 10 minutes, participants also had the option of re-imagining the space using visualization as a means of expression. This allowed all participants to examine the “What if” and touch on the “What wows” via an assortment of interiors featuring various educational institutions, public libraries and retailers displayed for inspiration. Ideas which met general consensus remained centred on the board with other possibilities placed nearby. Unfortunately, due to time restraints this concluded our sessions. Taking collected data from the final session I then made a graphic featuring shared feedback plus new insights branching off from the main problem then presented it to management for further exploration. Insight Insight gathered during this process revealed how valuable visualization can be in igniting healthy debate surrounding a problem, harnessing a better understanding across diverse viewpoints and perspectives, but most importantly, working collectively and for a common good in tackling a problem. Information surrounding more ambiguous details also became apparent. For example: how “heavy” the door felt to open, the shape of the handle itself, even concerns regarding tiny scuff marks on the wall, seemingly oblivious to most, were expressed along with numerous customer-centric suggestions such as providing useful resources, scenting the space via a diffuser and perhaps play low-level, soothing music, aspects of the initial challenge that could have easily been over-looked if design thinking had not been implemented. Approach Upon reflection I would choose the Co-creation tool. (Ref: Module 1 - The Good Kitchen video) Reasons for this include conducting additional workshops over an increased period (1-2 weeks) including a broader cross-section of stakeholders; visitors and guests, providing a larger co-creation landscape to address the problem, increase potential for honest, open debate, thus nurture new ideas, more specifically, exploring the “What wows and What works” aspects of design thinking. Improved measurements in the administering and collection of data would be implemented (Ref: Module 3 – The Idea Generation Process video) including a well-structured Design Brief & Research Plan in order to obtain more accurate results. I would also like to suggest management be more involved in the overall process from start to finish.

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22,465

Final Assignment I set out for myself the following design thinking tool Visualization: Challenge: I am the director of the Learning Resources Center at the Ministry of Education, and the challenge is the basis of our work, as we work as a team seeking to provide the best services. Previously, the student used to come to the Resource Center to search for a book manually, and that took some time as he was searching in the middle of a huge number of books, and we had to think in an easy and fast way to get to the place of the book. Our challenge was to provide the best customer services. Selection: We, as a team at the Learning Resources Center, discussed the activities necessary for the sustainable vision of Abu Dhabi and identified design thinking tools and training courses for the team, and our goal was to find ways to get the student to reach the required book quickly and can also browse it through the iPad or computer screen. Application We have developed a vision to save time and effort for the student using the latest digital technologies and we have proposed providing the books electronically and we have updated the institution's website through a specialized team for information technology so that the student can quickly reach his goal electronically and also browse the book and therefore we have saved the student's time and effort this is the real challenge so that there is no time To search for the book. We also provided social media and some applications so the student could inquire, send suggestions and fruitful communication. Insight: We, the Learning Resource Center team, launched new online services with a comprehensive explanation of how they are used. We used an approach to design thinking that allowed us to ask good questions, develop and understand students' needs more deeply and take students' opinions about the nature of new services provided and students' satisfaction with them. As a Learning Resource Center division, we conduct future reviews to improve performance insight and collect survey statistics for innovative design thinking. Approach: We will use design thinking tools because they are appropriate to the nature of our work, and thus we have a timetable for the implementation of future tasks according to the vision of sustainable Abu Dhabi City. By this we confirm that our team has acquired insight and a wonderful future insight of what will be the case in providing services in the future and how to launch and monitor progress in implementation .

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22,466

Challenge My job is a manual tester. I need to ﬁnd errors, the number and location of which is not known in advance. Some of the errors can be found in the basic testing theory. But not all. And this is what I do every day. This is where the Visualize tool comes in handy. It can be an image, a video clip, a drawing, a map. In other words, anything that stimulates visual thinking. Application At work, I have a colleague. He is also involved in testing and automation. At work, he relies more on technical knowledge. In the described task, I suggested that we use a visualization tool in our work. In the meeting, we used an electronic board on which to draw arrows and ﬁgures. Thus, the test plan began to take on a more understandable and complete form. Approach To ﬁnd new mistakes in solving a problem, you need to be able to ﬁnd new approaches. Developing divergent thinking. And Visualization helps me in this. I try to look at the problem from different angles. Visualization is suitable for a project of any complexity. For example, to see a product through the eyes of a client. Try doing something differently. Abstraction promotes creativity, switching from one type of activity to another. It can be a hobby, listening to music, rest. Broadening your horizons will help you ﬁnd a deeper problem. There are also applications for Mind Map that optimize the visualization. Result An improvised approach to solving a problem gives more effective results. This was mentioned in the course. And this is conﬁrmed by my experience. This may be a short summary, but it is effective.

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BIGGEST CHALLENGE AS DIGITAL MARKETER!!!!!!!!!!! Convincing Your Brand You Need More Money Digital marketers are creative people. They like to think big picture and digital design campaigns that are going to “wow” consumers and make them feel something substantive toward the brand. In theory, this leads to a sale. But the other, more complicated role of a digital marketer is to secure enough money to deploy a killer campaign successfully. To do this, you’ll need to learn the tactics for convincing the higher-ups you require more money to pull off your digital campaign. Digital assets are not cheap — and the rise of video will continue to boost the buy-in for a digital campaign — but you’ll need to learn how to make your case, prove your point and be unafraid to ask for a boost in your budget. How can you do that? Study your data from your campaigns and show via data that there is a return on investment or ROI for the dollars spent. INSIGHTS With multiple competing priorities, pressure to deliver short-term results, and rapidly changing technology, marketers struggle to develop a clear strategy for what digital marketing must accomplish and how it will function across the business. Leaders need a digital marketing strategy based on category dynamics and the requirements of their business. Effective strategy demands targeting customer opportunities, assessing capabilities, prioritizing gaps and establishing the roadmap to turn customer insight into growth. The path to effective digital marketing requires assembling the right experts, using best practices and immersive collaboration to gain buy-in for the strategy across teams, functions and geographies.

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Reflection - Visualization Challenge and selection As a graphic content designer, creating logos and other designs from scratch is a very hectic and difficult thing to do. Designs from creative and professional designers must be consulted and ideas are picked collectively to form my own unique branded designs. Using the software of my choice also determines how well, fast and unique the designs will look like. Selection The what works tool is what i used to arrive at creating a genuine logo design as an example. The what works tool helped me to carefully think through what processes, softwares and ideas to put in place to overcome the challenge. Application In using the what works tool, the software suitable to me was used. Also being conversant with the particular software helps to utilize and effectively overcome the challenge. Insight Well, the what works tool helped me to think on a broader scope and to decipher what really works for me as a graphic content designer. Also, about design thinking more broadly, it has widened my scope on how i think too. Approach For next time, I’d try thinking outside the box in whatever challenge to see if new and great ideas will also pop up. I might try using a different tool, let’s say the what wows tool. The reason being, thinking as a whole is a tedious work to do. It requires a lot on it’s own for work to be done.

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EXAMPLE REFLECTION- STORY TELLING CHALLENGE AND SELECTION : Storytelling is an “essential human activity” for sharing experiences, explaining values, and deciding on solutions through vivid verbal and visual accounts. I work with low-Income students and This example is of my journey finding out if story telling and design thinking can help in finding out the deeper problems faced by these students. I believe so they can and the reasons are stated below Storytelling helps explain the interconnections among people in situations and settings, teaching broad lessons that engage real human beings. Listening engages people; and empathy is an essential and fundamental component in the process. Storytelling is the essential human activity. The harder the situation, the more essential it is. –Tim O’Brien, (writer) Stories generate questions and questions expand the breadth and depth of stories, leading to lots of innovative thoughts and ideas. Storytelling becomes an important tool for feedback, which is the basis of the iterative process of prototyping that lead to solutions. Stories and prototypes are intertwined, explaining and repositioning experiences through a multitude of potential interpretations, which allow researchers to test new solutions before committing exclusively to a particular policy, program, or service. Stories take on a variety of forms: digital storytelling, visual storytelling, storyboards, scenario generation, storytelling through videos, skits or plays, animation, talk and image, text or image. These forms open up possibilities for many analytical approaches including, thematic, content, discourse (use of language), and structural. The trends and patterns derived from these analyses, in turn, form the bases of additional qualitative and quantitative data collection that value human needs as the authentic foundation of research-based challenges, opportunities and solutions. APPLICATION : On a weekly basis , I narrated real life stories of kids from the similar background and stated their problems to find out the relatability attribute of the similar problems with the kids I currently work with so that It is better easier to get a deeper understanding. For Example, A story I narrated to kids one day was about this girl called sheela, hails from a small village , who was beaten up by her parents everyday and was not aware that she can fight against it. That’s when one of my students questioned can we actually fight against this? So I could understand that this student was facing similar problems. Story telling helps in creating a much more comfortable environment and also helps in better understanding. INSIGHT AND APPROACH : I was taken aback by how much story telling made us learn more about the kids. As we continued to do the same activity by providing the kids individual attention and also made the visualization technique and told them to do posters of what is the one thing they would like to change in their life, In this way the sketches also helped them a lot. Once they could relate to what we told they did not feel alone. This course has broadened my mind with the kind of oppurtunities design thinking opens to and how story telling would help me in implementing ideas.

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Challenge and selection Throughout my life as a student I have used tools such as mind mapping, QFD, and the CANVAS method. At this stage of my career as a specialty mechanical designer, I will carry out a project that must first be designed through ideas, several sketches, design proposals from several colleagues taking all this to make a sketch of the prototype (Go Kart ) in a design software and in the end have the physical prototype in real life. He used the tool to launch a project that will be carried out with a proposal of 4 members of a team, based on some questions, key elements, ideas and hypotheses and relationships between elements to consider for the client in this case our Professor approve our project, you like our final project. Application . I begin the process by creating a graph of QFD, a quality management method, based on transforming user demands (teacher) into design quality. To perform the QFD I will use a list of questions, a survey and look for confirmation data, as existing material I can use existing go kart sketch, 3d suspension modeling, address and the type of material that will be used, the CANVAS method. All this to see if it is worth continuing with the proposed idea. In this situation the CANVAS method occupies this method helps to reinforce the learning launch. This model is a set of rectangles. The middle part has the value proposition together with Customer Segments, a box on the left to identify key resources and key activities. With the information obtained, the sketch will be done in a design software, in this case I will use CATIA V5. For the activity, each team member will make a freehand drawing of the design of a Go Kart already finished, with chassis, suspension, steering, braking, tires. I give you several questions to answer or think about, such as: What must be true for your idea to be good? How do you look for these confirmatory facts? Why the idea? Under what circumstances will it be a bad idea? Under what circumstances will the idea not be appropriate by the teacher? We have approximately 30 min. To discuss the questions to mark or write the error in the freehand drawing, and then we mark additional ideas that come from the discussion. Now another thing that is key is that we are all partial, we all see different things, therefore, we have to share and collaborate. At the end the drawing is made in the CATIA V5 program and with the final design of our Go Kart. Insight and approach What I learned when doing this exercise with 4 partners is that if in the end our project does not work it should not harm my career, at the end of the account all the ideas are not good, a learning launch is not a failure as long as you learn something , ideas are abundant, do not stay with an idea, there will always be more ideas. It is important to solve your assumptions, your hypothesis, your idea, product or service. Since a learning launch is a search for the truth as well as a measure that advances life in general, the measure that one can always do and the most important is WHAT IS NOT? Because with this question we can discover what we need to learn to achieve our goal.

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22,475

Final Submission 1. Challenge: I am a good listener. One of my friend got demotivated by his recent test results. So I took it as a challenge that I will make him take that test again and with the better score. He has the potential to do but was a bit distracted when he gave the test the first time. So the challenge I had was to make him take the test again and help him to get better scores. 2. Selection: There are two tools which can be used here that are: Visualization and Storytelling. Both are compelling to the situation here. The tool I am going to use is Visualization. I have practiced visualization for maximizing my performance over the years and I exactly know how it works and what are the trade-offs. As described in week -1 of the course. 3. Application: I called my friend and we sat in my garden and chatted for 30min. about how everything is going on after the test. I told him to mention only the positive things that he had felt and to my astonishment he listed them much more than I had expected. Then I asked him about the test about which he was the most depressed one. I could see that transition from a happy face to frown one. I told him to close the eyes and sit and relax on the chair. I told him to just visualize what he actually wanted. He told about the score and I told him not to do that. I told him to think deeper to make your brain feel more about the situation you also describe the surrounding. Visualization works perfectly well when you make your brain realize that it is actually happening. So I told him to visualize the following  Surrounding when he gets those desired marks ,  Make yourself see studying hard for that ( as only thinking about marks won’t get you there you have to study only then it works.)  Cultivate a feeling in you that you can achieve that feat again even though you think you have lost it. What we saw here is completely different visualization then the one taught to us. The problem here is such that with white boards it cannot be done. Certain things can be made on it but mostly it happens in mind and that’s visualization. 4. Insight: I learned from this that people are all about the thinking mentally and not doing it. When you experience the joy of seeing something you visualized then it will be what makes you full of yourself. I saw a deep fighting going on in my friend as for a day or two I would ask him about what you actually did and the response would be extremely satisfying but sometime he would get lost and couldn’t complete the process. Visualization sometimes back fires if you exactly don’t know what you are going to tell people to visualize. He had a problem early waking up for the studies but I couldn’t help as I am not that kind of guy and couldn’t help him visualize that. 5. Approach: The other tool that I might have used is the one I mentioned earlier. Storytelling. Because here you can tell people story about something or someone by mixing some qualities of different people or things. E.g. I can make a character of a person who wakes up early does what my friend need to do to get there and achieves the goal. In visualization a drawback is such that the things I have not experienced I cannot exactly tell him how they are but only the way I can think of those things. So I think storytelling would be an-another approach.

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22,476

Challenge I am a member of a Big Telecom Company where we have a challenge to improve booked revenue in recharge card revenue stream as old way of having non expired recharged value leads to have more un-booked revenue with no guarantee on having a direct booked revenue as certain time line for non-active customer, so we have challenge to increase percentage of booked revenue along with maintaining better customer experience by giving the customer what they really need. Selection Our team has decided to use learning launch design thinking tool as provided challenge will be more realistic to have a clear outputs of customer needs from small experiments and prototypes to check customer behavior directly from small group of running customers Application For our first learning launch, we focus on new application to introduce new prototype time limited bundles with better Customer value bundle and we tested our assumption in one denomination only in our platform with small group of real customer in order to measure customer feedback along with anonymous survey for new application feedback For our second learning launch, we have focused in availing new bundle with different sets of traffic cases (voice/MI/ Social MI /SMS) availing new prototypes and testing our new application with different set of customers with different Customer behaviors along with checking the effects of this approach with booked revenues growth Insight By applying the learning launch tool, our team identified our assumptions and designed launches to test these assumptions. Additionally, we thought through anticipated results, confirming that Booked revenue has been improved significantly along with better customer experience for availing the customer what they really need along with better value for money for their consumption also from different ways of having customer feedbacks, we have find several concerns regarding our approach including beneficial inputs for new approach handling such as (carryover of old bundle, enhanced set of traffic case, acquisition promo) that was taking in consideration before full rollout in all needed denomination/ set of traffic cases Approach We have gone through different learning launch tool checks; the learning launch is the appropriate tool. As previously mentioned, we have review the insight inputs and used it to enrich our current experience for recharge platform to reach a significant improvement regarding customer experience along with enhance booked revenue growth.

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22,477

Storytelling Challenge and Selection When one is interacting with a set of strangers, there is always this problem of establishing a connecting with them. Since the two parties are not acquainted with each other, it becomes difficult for them to understand each other without a point of reference. That is where storytelling comes into picture. It is easiest way to bond with people you have never met before. People relate to stories. You give them one and you’ve got yourself an interested audience willing to listen to what you have to say further. I would say that storytelling can form an efficient basis of establishing a relationship with someone new. Application When I was in college, we used to have a lot of presentation events where we would go to different colleges and explain a chosen topic in front of an audience. The genre of the topics usually used to be technical and the audience would be bored through half the presentations scheduled for the day. This is where storytelling came to my rescue. I got up on the stage and talked about being lazy. The thing is everyone related to being lazy at one point or the other. Now, I had established a point of common notion by starting with storytelling. I related parts of this story with how we could use the technology and bam, I had an audience who was not only listening to me but also was interested in what I was telling. Insight I got excellent results with the use of my story in the presentation. I was able to connect with the audience. It would be safe to say that this approach was a great technique to achieve whatever I had wanted. So, yes, I agree that a little story can do a lot of good. Approach Though I have to say that the story telling too worked effectively, I think the combination of using one or more tools like these together would result in a better result. For example, had I combined the storytelling aspect along with the visualization tool, I think I would have garnered more response. I would have reached a broader audience perhaps. I would definitely like to try the use of two tools together in the future.

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22,480

Reﬂection: Visualisation Challenge: Well, coming from a Military background, my dad keeps getting transferred every few years. Well, we had this wonderful opportunity for my dad to bring his family along with him everywhere. Till High School, I have changed around 13 Schools, which is extremely lot compared to city kids in my college who have been studying one school since their childhood. Selection: Well, all these school changing has lead me to a road where I don’t remember my childhood peers, nor have cherished the memories. I fail in making trusteed friends in college as people now each other since childhood. Selection: Well, I have chosen the tool “Visualisation”, because the experience that I have gone through is not a degraded thing to worry rather its an outstanding opportunity to learn and reﬂect my life on to others. I only have to visualise it and cherish the childhood that I have been given by God Application: Well, visualising my problem, its not “actually” a problem, in fact it was gift! Changing these many schools across the country, I have learned something that others can only dream of. That is experience. I have a lot of experience how people change from place to place with time. Some places, the people have a different culture that they expect others to follow. Well, I can live entirely anywhere in the country because of how to got adjusted to all sots of cuisines. I can implement the accents and the different languages, what’s the body language of the people in certain places. Insight: Well, visualising all these, I think that have the best gift that one can get in his childhood. I have experienced and lived with so many cultures with their foods, songs, languages etc etc that Its a lot easy for me to travel and live anywhere with ease. This is something that a Travel entrust like me strongly requires. This visualisation has completely changed my aspect of looking at life. Approach: Well, coming to college where people from around the world come together under one roof, its a wonderful opportunity, as I am able to mingle with everyone with respect to languages and culture, because I am well known to all these things since childhood. This course has helped me to visualise my problems and to ﬁnd the best and the good in it rather to let everything down and not living to live happily .

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22,484

Design Thinking: AI Virtual Assistants The curiosity about an ambient computing future where our TV’s, appliances, watches, phones and more could talk to us to create new experiences gave way to developers to come up with the idea of Virtual Assistants. Virtual Assistants are capable of offering new ways to help its users get things done in a more efficient, personalised and natural way. The Problem : ‘Non existent Open Source Cross Platform AI Personal Assistants’ The big unspoken problem emerging with existing Virtual Assistants is that, these Artificial Intelligences are largely an entirely separate system with virtually no sharing of common information or consistency of experience.’ AI virtual assistants are supposed to adapt and empathise to the system of humans not the other way around’. We humans prefer everything simple and convenient. For instance you could control Amazon echo devices and other smart devices using voice control on the Alexa’s iOS app on Apple devices, but it does not mean that you could use Alexa as Siri’s replacement on an iPhone or an iPad. You could set Alexa as the default personal assistant on Android phones, but Alexa’s functionality is still pretty limited; it cannot do many native tasks on the device. What if you wanted Google Assistant in place of Microsoft’s Cortana, there is no downloadable app for that, although you could emulate it by downloading it as a software development kit and the Android tools it requires. It works on Command Line Interface hence we cannot expect an Android like Google Assistant experience on Windows, Mac OS or Linux. Solution : A single unified user interface should be implemented to manage and control devices from a hub instead of using Multiple UI’s of different forms since some devices do not even have screens or an on device user interface. Modern day Virtual Assistants need to integrate the capabilities between devices as a cross platform AI virtual assistant into an intuitive ecosystem, by offering seamless connectivity across devices to help users accomplish more with greater ease. Most of us use multiple mobile and smart devices in our everyday lives, building an ecosystem would significantly simplify your daily life through a Virtual Assistant. Moving your Music with a Tap: There are a few things more irritating than needing to hit that pause button in the middle of a song. A continuity feature in Virtual Assistants would let you enjoy your favorite music or podcast without interruptions. Without an Ecosystem you'd arrive home from work or college, pause your music, take off your headphones, connect your mobile to your speakers then play music. With a Virtual Assistant Ecosystem you’d arrive home click on the continuity notification and select a device, the music app launches on your Tv or Speaker and automatically plays music Call and Message Continuity Without an Ecosystem your phone would be ringing, you’d have to get up from your couch, search the living room, the bedroom, the kitchen and finally when you find your phone the caller hangs up With an Ecosystem your phone rings, you could answer the call on your couch with a smart speaker. Virtual assistants need to transform into an open scalable intelligence platform that empowers users to interact with a wide variety of devices to get things done. Apart from being Cross-Platform the most important virtue of a Virtual Assistant is the ability to comprehend and contextualize and understand what the user is trying to communicate and reply accurately and appropriately. In short virtual assistants need to be Emotionally intelligent. The User Experience design needs to be oriented towards Human-like Conversational flow that keeps context in mind and understands accents and consistency of tone. Modern Virtual Assistants should be working on perfecting the delicate balance between technology that feels exciting and futuristic, and that feels human and familiar.

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22,485

Challenge & Selection Storytelling is a signiﬁcant tool used by many people to sell their products, make their ideas look real and it also helps you to express yourself in a way that can make you be acknowledge from diﬀerent people coming from diﬀerent backgrounds. The power of storytelling is that it helps the audience to connect in a much broader plane. We all came from diﬀerent backgrounds so it was hard for us to ﬁnd common areas where we could elaborate on our ideas. Then, as a team we decided to base our app on a story and present it using storytelling. My friends and I have been going to a cafe where people with down syndrome work. Our biggest challenge faced was to ﬁnd a way to communicate with each other. So, as a group we decided to use storytelling and help them visualize and reﬂect on their feelings as well as getting to know each other better. They were very reluctant to listen to our stories and very excited to share their owns. To even broaden the focus, we decided to create a weekly session where we spent at least two hours sharing our stories with each other. Then, we combined storytelling with visualization and asked them to draw their stories and dreams. Our main goal in doing so was to help them develop their communication skills because they were really shy when we ﬁrst met and make them feel special and understood. Application Storytelling is long used to teach and share values, reﬂect and inﬂuence behavior. As time past we have realized that storytelling has helped the people at the cafe to be more open. Also, we have seen that they were more enthusiastic to work and the workplace, the place where they were once brought by their parents, have turned into a place where they have fun and came happy every morning. This not only made the cafe a much happier place but also improved their communication skills with customers and get them to a state of mind where they were much more conﬁdent. They were more open towards people they haven’t met and this made us very happy as a group to see that our activity has made an impact. The owner of the cafe realized how storytelling have made them feel special and in a state that they felt their emotions and ideas were valued. Storytelling not only played a fundamental role in improving their communication skills but also helped them to express their ideas in a better way and build on empathy, trust and acceptance. As we all shared our stories together we came up with creative ideas. We designed workshops to make engagement between customers and workers. Additionally, as a group we wanted to make them feel special after spending weeks together so we talked to their parents and learned about their biggest dreams. After learning about them we made their biggest dreams come true by taking them to theme parks, fashion storesi factories and museums according to their preference. We wanted to start this as a local project from where we live and hope to see it spread out. It was very special for them as their long awaiting dreams have become true. Insight & Approach It was a life-changing experience for me. It made me appreciate small things in life and also what I have. In addition, this social service encouraged me to get out of my comfort zone. As we did this activity with my friends I built long lasting friendships and the people at the cafe became my second family. This activity was not only an opportunity for them to socialize but also was a huge opportunity for us as we shared our dreams and stories that made us realize many minor details in our lives that went unnoticed in busyness. It was a moment of reﬂection on things that I appreciate and value. I shared our activity with the owner of the cafe and told him to continue this with diﬀerent students from diﬀerent schools to make them feel the same emotions we felt. This little practice has made huge contribution to their life as well as ours. As students we have experienced the importance of storytelling as it created an emotional link to help us communicate better and build resilience, while they felt very special that their dreams and ideas were being valued. In short, storytellings property of taking humans to the centre endangers understanding and empathy. Design Thinking for Innovation course not only showed me how these tools can be used in entrepreneurship but also how it can be applied to such places. Also, I have learned the importance of storytelling in uniting people and sharing their ideas. I always imagine to become an entrepreneur today in social service and this course has eﬀectively showed me how to use such a signiﬁcant tool to make my dreams become real.

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22,493

Brainstorming Challenge: I am a computer engineer professional. I am 40 years old with more than 10 years of experience in the non-profit sector. I work in the Information Technology department of an International NGO and usually face the problem of having issues with technology such as server, routers, computers, mobile devices. Specially in this moment when all of our staff is working at home with different conditions, I face issues with diagnostic problems. Selection: Brainstorming is a great tool. It has given me the ability to find ideas to solve problems. For example, during the pandemic a user was an issue with the Internet service, to be honest diagnosing this issue in an infrastructure you don’t know is a challenge, so I decided to use brainstorming firstly to find potential cause of problems that could be preventing the user to connect to internet. Application: I started listing all potential issues that could cause the connectivity issue, for example. • The provider is having issue with their service. • The hardware of the router is failing. • There is an issue with the software or configuration in the router. • The computer has an issue with the software or configuration. • The signal is low. • A hacker has changed the configuration. • The user is doing something wrong. • There are restrictions in the internet service. After listing these potential issues, I start checking each of them with the user. Insight & Approach Finally and after testing each of the potential issues, we were able to find the problem and fix it. I will continue using brainstorming in my day-to-day work and life. I really like this tool because you can use it with you and help others but, as I mentioned before, it requires practice. This course has remembered me the importance of this tool specially in the process of identifying needs and solution, I have had the commitment to continue studying about this and practicing. In the personal life, I also apply Brainstorming to solve problems. For example, I have used brainstorming recently to find ways and alternatives to achieve my goals or resolve personal challenges.

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22,494

Mind Mapping as a Tool to Navigate the Complex Smart City Landscape Challenge I work in a real estate development company which has set a new growth direction for the next decade, in development of smart and sustainable solutions for the built environment. We deal with many diverse groups of internal and external stakeholders – including local governments, private landowners, private developers, research institutes, technology solutions venders, regulators, specialist consultants and functional heads in corporate strategy, engineering, sales and marketing, project management, operations, etc. Every stakeholder has a very different interpretation of what a ‘smart city’ encompasses and entails as well as what defines sustainability. This has led to countless long meetings, conversations and brainstorming sessions with no effective convergence into tangible ideas, hence no consensus on near term plans for prototyping and testing. Selection As a member of a small department formed to spearhead this new initiative, we need to urgently find a way to facilitate more effective communication with various stakeholders. I selected Mind Mapping as it give a quick helicopter view of the numerous solutions (in the count of 50 and above) that can be explored as a suite to serve the township operators, estate/ facility managers and offers a visual ideation and organisation tool that can easily be expanded, revised and added on to over time. Application The department managers who deal with different stakeholders are first tasked to do a ‘stock-take’ of all the solutions they are exploring with ecosystem partners and new ideas that are generated in response to new use cases. Next a virtual cloud based mindmap is created and managers start adding and then clustering the ideas on the mind map. The first manager mentioned he was exploring collaboration with an autonomous vehicle company and would classify under ‘Smart Mobility’ theme, the rest of the managers sieve out the solutions they were looking at like shared electric vehicle booking app, micro mobility sharing platform, etc. and added to that theme. This process was repeated until all the managers have contributed all their solutions and ideas onto the mind map. The end result are 2 mind maps – one grouping into themes (smart mobility, smart community, smart utilities, smart governance, smart operations), and one grouping into target segments and customers (smart government, smart township, smart buildings, smart homes). Insight This exercise helped the managers visualise how the work they do can be organised, structured, streamlined and most importantly how they can be synergised and integrated with the solutions and ideas others are working on with their respective stakeholders, in order to present comprehensive solution suites for potential clients. Different ways of grouping - into types of functions and themes, and into application scenarios offers clarity and aids in focusing discussions with vendors and clients by zooming in to a particular “cluster of ideas" to continue ideation or discussion. Having the same mental framework is very powerful and makes meetings more efficient. Mind maps are also easy to edit and ‘grow’ by adding new branches. Approach This mind map has to be done virtually due to covid social distancing measures, with all managers working from home. This has its challenges as well as opportunities. The challenge lies in getting everyone to be comfortable and familiar with the mind mapping interface, where to add a point, how to change the connection, how to move the bubbles around, which was never a concern when we stick, organise and reorganise post-it notes on a board. There was also moments of confusion when a number of users attempted to edit at the same time. However the benefit it brought is the ease of sharing, editing, and even presenting as an engaging interactive slide show. I foresee I would use mind maps repeatedly and frequently, for almost every meeting and discussion; as I have witnessed the huge advantage in setting the mental framework, to prepare the minds of business and technical personnel for tackling complex projects and challenges. One thing I might do differently is to conduct journey mapping for each of the 2nd tier “application scenarios" before generating the 3rd and 4th tier ideas and solutions. The coupling of these tools can help shape more robust proposals.

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22,498

Challenge & Selection I choosed to use the tool of Visualization, or Visual Thinking, to achieve a shared understanding of a problem among a diverse group of stakeholders before attempting to identify and define possible solutions to the problem.i often use it with my team members when we are trying to bring up a new idea or when I am facilitating something to them.I use a set of questions for discussion to allow a diverse group of stakeholders to learn from each other in the process of defining the scope, key elements, and relationships between elements to consider when identifying pain points and opportunities for solutions. Application I start the process by creating a visualization graphic of the problem domain. To develop the visualization graphic, I will draw from any existing material available to understand the environment. The existing material may be operational or procedural documents, training materials, marketing materials or other auditing reports. If materials are not available, then I conduct informal interviews with one-three of the stakeholders who serve as my main points of contact on the initiative. If appropriate to the situation, I approach helps to reinforce the notion that every service has customers with whom the service provider interacts and internal processes that enable the organization to provide the service. The template I often start with also has a column on the left to identify Partners and Value Chain Providers and a column on the right to identify Oversight Organizations, such as Congress, advocacy groups, and other entities that may add constraints to how the organization operates. The visualization graphic is simple, using simple shapes and icons available.If doesn’t work, then I will create a different type of visual, either based on a high-level process flow with swim lanes for different stakeholders, or another format. For the activity, I will divide the stakeholders into groups of 5-6 participants each representing a different organization or area of interest. Each group receives a poster-size copy of the visualization graphic that they can write on directly, or use sticky notes to make comments. I give them two-three questions to answer, such as: 1) What key elements are missing from the graphic? 2) What would you change about the graphic to make it more accurately reflect your problem space? 3) What key insights do you have about the relationships between the entities in your problem space? I give them approximately 30 minutes to discuss the questions and mark up the graphic. Then I have each group report out on their answers to those three questions while pointing to the mark-ups on their poster. As each group reports out, I record commonalities in the insights of each group, and then additional insights that come from the group discussion on an additional copy of the graphic. After the session, I digitize each group’s poster as an artifact, create a view that combines the shared and new insights from the group discussion, and then create a revised graphic that incorporates their feedback and proposed changes that they agreed to as a group. Insight & Approach What I have learned from conducting this exercise with several groups is that while the graphic – especially the revised graphic that incorporates their feedback – is important for reinforcing their understanding of the problem they are working to solve, the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem space. The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems. While they could create the graphic from a blank slate in a collaborative manner, starting with a conversation with them. They can quickly identify where they are in the graphic and can more quickly gain new insights about relationships between key entities instead of taking time to identify them. They can also identify variables in the problem space – that is, it helps them to identify what they don’t know, in what areas they need to obtain information or data to provide the values for the variables. Since I discovered that the most valuable aspect is the shared insights and learning, next time I would use the visualization activity as a starting point for a series of design thinking activities. Then the revised graphic that incorporates their combined feedback can serve as a reference tool throughout the remainder of their work.

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22,499

Reﬂection: Mind Mapping Challenge I work as a brand strategy manager in an advertising agency. My job largely entails creating interesting, witty and relevant content for various brands. My challenge is to create such content, that leaves a smile on the viewer’s face in order to create brand connect and increase the brand awareness. Every project involves development of larger campaign ideas and its social media content. Each needs to be eﬀective and build a sense of relatability. A team of 4 must handle the whole project. Timeline and delivery for each project is rushed with a limited timeframe. Delivery ranges from 2 days to a maximum of 2 weeks. The team needs to focus on methods and techniques that not only enables delivery within the given time but also ensure good quality content and data understanding. Selection The team currently employs referencing as a method to develop content. It requires looking and examining for existing content with the same theme and build insights through that. For the development of good content, strong understanding of the information, insights and patterns are necessary. For this reason, mind mapping is selected as the design tool. In general, mind mapping involves looking for patterns and strong insights from the existing data that is collected in the ‘what if’ phase. Application With the rise of online learning, in the recent times the demand for tabs and laptops have seen a rise. However with this rise, there have been many concerns that the buyers (parents) are facing. It was crucial for us to develop a campaign to sell these tech products keeping in mind the parents and their concerns. For the same, we started work on mind mapping by ﬁrstly collecting secondary data, references across the web, and conducting a group study of 20-30 people, selected from the speciﬁc target audience. This is then simply collated and put up on a board (it’s like setting up a gallery). The data collected from people revealed a lot of insights and concerns and focused on the information beyond the surface level. This was then shown to the stakeholders. The stakeholders in this case include the brand team of 4, the design team who would be developing and executing the process and the client team that is in direct contact with the client. Client team helps get a better perspective of the client business objectives. Each stakeholder was given 15-30 minutes to note down their thoughts and recommendations based on the information collected. Post this we started developing our mind map. Each stakeholder put up their thoughts on another board - these were clustered together based on the relevance of it as opposed to other suggestions. This is where the ideas come to play. Interesting insights and even ideas were picked up by leveraging the understanding of the diﬀerent stakeholders. Using the insights from the stakeholders and secondary research, we continued asking ‘so what?’ Till we reached an idea that works best for the brand. We stopped mind mapping when we were able to clearly identify buyer pain points (Eg: pertaining to their child’s digital health, impact on eyes due to longer screen time, etc) and the product features that connect well and help resolves these issues. For the experiment, 2 people from the team were called with one using the existing approach and another testing out the Mind Mapping approach. With a timeline of a day, the results and ideas of the two were observed. This helped in identifying the impact of the Mind Mapping design tool. Insight By applying the mind mapping tool, the team was able to identify insights and patterns that were otherwise diﬃcult to point out. It was able to easily capture the consumer pain points. As expected, the ideas developed from mind mapping returned better and more unique ideas as compared to our existing approach of merely referencing content online. The use of mind maps and getting varied perspective helps provide an intuitive and holistic approach. The visualization further helps to draw out patterns and unique insights for campaign development. While I have learnt about the eﬀectiveness of mind mapping, it has shown to be a time consuming process. Approach Moving forward, I would certainly use mind mapping for the initial stages of the campaign development. This is keeping in mind the positive eﬀects of the mind mapping tool and the time constraints. Understanding the time constraints for content development, mind mapping may not be suitable for smaller projects that require the delivery in a day. However, it can play an important role is larger campaign development. Therefore in the future, during campaign ideation, once we have access to the ‘what is’ data I will include the mind mapping steps to ensure a well rounded and holistic approach.

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22,502

Design Thinking for Innovation Storytelling Reflection Challenge & Selection: For the longest time, I’ve always struggled with storytelling and incorporating this concept into my work. As an apparel design and development student, being able to perfectly tell stories of the creations being made will be crucial for team dynamics, fueling further product innovations, and, on the receiving end of consumers, purchasing the final product. When it comes to designing, designers are able to conceptualize what is going on within their minds with ease, but communicating ideas to others in a meaningful way has been a challenge for me. A goal that I’ve personally set for myself regarding my design process is to conduct adequate research. By researching the history of a garment, the influences that the piece may have on certain communities, and the trends that are likely to emerge in the future, I am able to collect all the necessary information and interpret it in my own way to convey the story I want to share. The important aspect of my goal is to not only take the audience and consumer on a product journey but also elevate my apparel designs so that it can pay homage to the past and launch the storytelling stages into features of the final product. I’ve selected storytelling because I wanted to use this tool to understand it on a deeper level. As mentioned, I often struggle with storytelling when it comes to design. My challenge is jumping right into the design phase without conducting much research or ideating concepts and prototypes. I’ve also come to realize that the way I’ve been operating doesn’t facilitate much growth and restricts me to expand my ideas. Thinking on the same level as consumers, creating trust and connection with them, all while understanding the user experiences will help me create sustainable growth and fuel better ideas that lead to product innovations. Application: Conducting adequate research to understand the past has been one of the most successful things that have helped me in storytelling. By understanding your inspirations, learning more about your product and its history and all the micro influences and movements that led it to be that product, along with tapping into consumer shopping habits, shopping behaviors, and human tendencies of your audiences have allowed me to learn more and triumphantly apply storytelling into my design. The product that I remember creating was a selvedge denim jacket for motorcyclers. Since these jackets have been popularized over time and have become an iconic fashion piece, I needed to figure out a way where this new concept could be different, while also paying tribute to its past. My research drove me to learn more about the history of denim in the late 1800s and early 1900s. There was an oversupply of denim and since this material was very cost-effective and useful in protecting coal miners, various models of jackets were created over time. Now, within the 21st century, the denim/workwear culture still strives to honor the past. However, the denim workwear culture only satisfies a small number of actual motorcycle riders. Riders are looking for enough protection in case of an accident and value a material that is not only breathable and comfortable but one that will protect impacts and abrasion. The stories that I wanted to carry forward were the vintage denim material, its classic garment cuts/patterns, and the perception of what the jacket brings to the actual wearer--pride, armor, and ruggedness. Another storytelling piece that I could tie into the past was the idea of future technologies such as innovative textiles that consist of kevlar and mesh to promote breathability. Understanding all the nuances of the final design intent and communicating it to other team members lead to a more efficient and successful project. Insight: When applying new tools to help solve a complex problem, it’s amazing how different one’s mechanism of thinking becomes. The new flow of how information is perceived and processed is gained and one learns how to properly grow and adapt to challenging situations. Applying storytelling to my design habits has allowed for a more holistic approach to the final product, and in hindsight, also allowed for healthier collaboration amongst team members and my own idea and way of thinking. Not only do team members better understand the project’s design but they also have a level of understanding that can allow for improved feedback, comments, and ideas. On the consumer-facing end, customers are able to receive more specifically tailored products with a greater user experience that connects on a personal, utilitarian, and fashion level. Approach: A different approach I would take is incorporating some sort of visualization element into my storytelling process. In the situation of conducting research, having group interviews or one-on-one meetings, and learning how consumers think is very crucial in the product creation process. Using visuals to describe a potential new product idea and conveying this concept to consumers with sketches, pictures, videos, and other media inspiration will allow designers to make better-informed decisions to forecast what consumers actually want. The combination of storytelling and visualization is a powerful tool to have. Using it in the design space will unlock new ways of thinking amongst designers and with consumers. Overall, it allows all parties to tap into a different way of thinking instead of using ambiguous language that can get lost in the communication mix. Not only does it better align ideas and stories with others, but it also creates a better environment to solve problems and develop innovations.

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22,503

Reflection – Mind Mapping Challenge & Selection As a project manager, the first great tool of design thinking I utilized to understand a problem in managing my project and my team effectively was the mind mapping tool. I often use this tool since it develops my project management skills, leads the team much more efficiently, and problem-solves by integrating it into my business projects. I have used this versatile technique which has stood the test of time in my project management. The technique enabled me to gather ideas and improve my productivity, memory, and creativity since from planning to the execution, effective management of the project required a combination of productivity, organization, and leadership with a dash of innovative thinking for good measure. Therefore, the technique acted as a catalyst in drawing my mind's most creative ideas that I captured in something tangible, taking the project I was working on to the next level. Application I begin by determining the scope of a project. I will let a team fill out the project's conditions, deliverables, requirements, and assumptions to establish the project's scope. Drawing a colorful graphic for the project might be especially helpful in determining the scope of the job. If necessary, I will break down the project's scope into precise tasks, assigning individual tasks to my team and myself with deadlines connected to each component. To save time and efficiently exchange ideas through presentations, I will hold meetings as the project manager and use the strategy of highlighting the needed information for the project in minutes instead. I will use the tool since it is ideal in presentations instead of using slides with heavy text in engaging the team, thus making it more valuable. The tool will assist me in properly managing my team. For example, I will assign different people to different responsibilities and establish an organizational structure that will allow me to choose who should be reported. It will make it easy to reference and arrange resources in all project phases for the project's resource repository. Instead of uploading many resources and papers, this will make each part easy to access. In the problem-solving activity, I will use the tool to address and fix the arising issues. This will be easy through the simplification of the problems. Using the tool will understand problems easily and relevant information to be collected more easily for informed choices in the decision-making process. Insight & Approach I have learned from this activity that mind mapping allows you to successfully brainstorm and sketch the key elements that make up any business project's fundamental idea. A manager can merge thoughts, resources, and ideas into a mind map diagram in an easily digestible and well-organized manner. It also aids in establishing a project's scope, resolves challenges, creates precise tasks, successfully manages a team, and makes decisions. Since I learned that the most beneficial component is the shared insights, I would use the mind mapping technique as a jumping-off point for a series of design thinking exercises the next time. The project management exercise can be used as a work reference.

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22,504

Reflection Challenge: Currently I am a second-year engineering student in Information Technology field. So, I am aspiring to be a professional web developer in the coming future and I am learning to create and design web pages to improve my learning experience. As I am learning, I come across a lot of web pages which I try to code. But coding requires pre-planning as to how the web page will look and what all features and options it will contain and code accordingly. Selection: To tackle this problem, I chose to take help of two design thinking tools. Those are: Visualization and Mind Mapping. These two design thinking tools greatly come in handy while solving these types of problems. Like explained in the video lectures, visualization is important as it gives us a better understanding of the situation and helps enhance the creativity and motivation to solve that problem. Application: Visualization and Mind Mapping were best suited tools. Here is how I used these in my coding experience to ease the problem: 1)Visualization: I used the blackboard and made a rough sketch of how the site would look after execution of the code using different colors for different sections. I also marked the parameters and other stuff like margin, padding etc. This made the picture clearer and made it easy to code the page part by part. 2)Mind Mapping: Mind Mapping was used by me to break down the problem statement into smaller parts as coding for small-small parts is much better than coding the page all at once. It also helped me to create subparts of each section which were then completed without any difficulty. Insight: By using these two tools, each component and structure could be understood easily and was made clear. By breaking down the code using design thinking tools, it gave a deeper understanding of the syntax and relations between HTML tags and CSS targets. It also enhanced my creativity and I could easily add new features to the pages. It made the coding part much more interesting and fun to work on. Approach: Using these same tools, I would further like to change my approach to new problems by making flowcharts and highlight different ideas in different colored region according to their priority of importance. For eg: most important tasks to be highlighted in red, moderate difficulty tasks to be kept in green region and easy to do tasks to be highlighted with yellow and flow of the program to be marked with blue. This will help me easily recognize the structure of the program without even actually reading it and understanding it just by looking at the color of the region they are kept in. I would club Mind Mapping and visualization to create the ideal design of program flow.

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22,505

Using Mind Mapping Tools There may be many different tools in generation ideas as Visualization, Story Telling, Mind Mapping and Learning Launch. From most of them, my preference to use in generating ideas and thoughts by using Mind mapping Tool. Mind mapping is the great tools of organizing your thoughts and ideas if you are a visual learner. It is also alike a road map which can helps you in looking for patterns and insights in a large quantity of data you collected during your exploration. Mind mapping is in a picture form to represent ideas and concepts. By focusing on key ideas and looking for links between them, you can ‘map’ knowledge that will help you better understand, retain and organize information. They are also used for ‘brainstorming’ However, the challenges of using mind mapping tools for me is in drawing skill. Also mind mapping is not unprofessional to present in some meeting and limited information. Sometime, it may takes more time than regular noting down. On the other side, mind mapping is very supportive for creative thinking which can easily transforming your ideas into visualization, more enjoyable and much better in visibility. When I applied the mind mapping tools in building the strategy of my business, I was enjoyed in thinking and convert to mind mapping diagram. Also mind mapping tools seem like a kid staff but very useful in converting into visualization. It is more efficient in generating creative ideas. In order to more effective in using mind mapping tools, I will collect the ideas by using idea boards with sticky note, idea roadmap journey, and drawing patterns to gain more ideas and thoughts from my team and myself in especially building in strategy to achieve the organization goals

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22,513

– Visualization Challenge & Selection: The first tool I used was the tool of Visualization, or Visual Thinking, to achieve a shared understanding of a problem space among a diverse group of stakeholders before attempting to identify and define possible solutions to the problem. I use this approach often with our customers, who are government agencies working to apply technology innovations to modernize their mission or the delivery of their services to their customer, which may be U.S. citizens, businesses, and non-citizens. I have used the technique of using a straw man visualization of a problem domain with a set of questions or prompts for discussion to allow a diverse group of stakeholders to learn from each other in the process of defining the scope, boundaries, key elements, and relationships between elements to consider when identifying pain points and opportunities for improvements or solutions. Application: I start the process by creating a straw man graphic of the problem domain. To develop the straw man graphic, I will draw from any existing material available to understand the environment. The existing material may be operational or procedural documents, training materials, marketing materials, GAO or other auditing reports. If materials are not available, then I conduct informal interviews with one-three of the stakeholders who serve as my main points of contact on the initiative. If appropriate to the situation, I will borrow the concept to “front-stage/back-stage” from previous research, and discussed in David Gray’s book, “The Connected Company”. The front-stage/back-stage approach helps to reinforce the notion that every service – even an internal service – has customers with whom the service provider interacts and internal processes that enable the organization to provide the service. The template I often start with also has a column on the left to identify Partners and Value Chain Providers and a column on the right to identify Oversight Organizations, such as Congress, GAO, labor unions, advocacy groups, and other entities that may add constraints to how the organization operates. The straw man graphic is simple, using simple shapes and icons available in Visio or on the Internet. If the front- stage/back-stage view doesn’t work, then I will create a different type of visual, either based on a high- level process flow with swim lanes for different stakeholders, or another format. For the activity, I will divide the stakeholders into groups of 5-6 participants each representing a different organization or area of interest. Each group receives a poster-size copy of the straw man graphic that they can write on directly, or use sticky notes to make comments. I give them two-three questions to answer, such as: 1) What key elements are missing from the graphic? 2) What would you change about the graphic to make it more accurately reflect your problem space? 3) What key insights do you have about the relationships between the entities in your problem space? I give them approximately 20 minutes to discuss the questions and mark up the graphic. Then I have each group report out on their answers to those three questions while pointing to the mark-ups on their poster. As each group reports out, I record commonalities in the insights of each group, and then additional insights that come from the group discussion on an additional copy of the graphic. After the session, I digitize each group’s poster as an artifact, create a view that combines the shared and new insights from the group discussion, and then create a revised graphic that incorporates their feedback and proposed changes that they agreed to as a group. Insight & Approach: What I have learned from conducting this exercise with several groups is that while the graphic – especially the revised graphic that incorporates their feedback – is important for reinforcing their understanding of the problem they are working to solve, the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem space. The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems. While they could create the graphic from a blank slate in a collaborative manner, starting with a straw man jump starts the conversation for them. They can quickly identify where they are in the graphic – or if they are missing – and can more quickly gain new insights about relationships between key entities instead of taking time to identify them. They can also identify variables in the problem space – that is, it helps them to identify what they don’t know, in what areas they need to obtain information or data to provide the values for the variables. Since I discovered that the most valuable aspect is the shared insights and learning, next time I would use the visualization activity as a starting point for a series of design thinking activities. Then the revised graphic that incorporates their combined feedback can serve as a reference tool throughout the remainder of their work.

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22,515

Example Reflection – Storytelling Challenge & Selection Storytelling is an absolutely incredible tool that has helped me much to deal with some problems. I use this tool in my home. I have a younger brother and sister in my family, and I have to spend most of time looking after them, given this pandemic-time. When I have to look after them, we share stories for multiple purposes. Not too long ago, I realized that our bond is not too strong, in terms of sharing our feelings with each other. Also, as an introvert, I was facing different challenges to communicate with people, and share my thoughts, even with my own family members. It was hampering my social ability. I felt as if I was missing one of the most important aspects of being human, which is socialization. As a part of solution, I chose storytelling, so that it can become easier for me to deliver my thoughts, and at the same time, strengthen my relationship with my siblings. Storytelling is simply an act of sharing stories. Often, when they need help with study, or I have to understand them, as a part of communication, I use storytelling. I tell them stories of my own life, and others which I've heard from my parents, to help them cope with some problems they face. I use storytelling, to break down my emotions as a story to share. From the video in this course, what I deduced is that storytelling is a very easy way not only to connect with people, understand them, but also to connect with myself. So, I chose storytelling to deal with this challenge to overcome a little dark side of being an introvert, and to connect more with my siblings, because I find it easy and effective. Application Well, the first time I got the idea of storytelling when I was watching a YouTube video, where a speaker was telling story of her about facing domestic violence and how she divorced, going against the narrow- minded society. I felt that it was a great medium to encourage many people to stand up for themselves, and against many problems of the society. By practicing storytelling at my home, I am able to teach my younger siblings about the lessons of morality, and positivity. As far as I can tell, this has changed the way I think, and my perspective in viewing a problem. It helped me to sow the positive culture, in my home, of sharing thoughts, and being comfortable with speaking with people. The best storytelling exercise we do is, playing different roles. Well, it's like a minor game. We assign different roles to each other, like of a doctor, who is working on rural areas to help people, or a farmer and so on. And, then we ask each other to share the (fantasized) stories about the best work they had done in their respective fields. Getting into such character encourages my siblings to think creatively and of course in an innovative way to create scenarios of opportunities in face of problems. Also, we give each other a certain time period to discuss about the best and worst part of days, and connect them with stories by thinking what we could've done to make those situations better. This caused us to have strong perspective about certain situations, and certain topics. Storytelling helped me and hopefully them to cope with problems they faced in the day, strengthen our relation as siblings, and be comfortable sharing our thoughts, and emotions with others. Insight & Approach Well, I can't describe how much helpful storytelling has been to me and my family relations. The timid and shy myself has now metamorphosed into an open human, who can now share and deal with a huge range of emotional turmoil. I can now comfortably reason my opinion in front of other people, not only my family. And, in case of my siblings, they have become more open to me, and the boring life has been spiced up. In all, it has boosted my self-confidence, perspectives on certain things, my social relations, communications, and my thought process. After applying storytelling with my siblings, I found it affecting on other aspects of my life too. I was once walking to my school for I missed my bus that day. On the way, I stood up against a mother who was yelling and beating her child for a tiny wrong thing he had done. I couldn't imagine myself being at that position, from a shy girl who couldn't stand up for herself to claiming right against the wrong thing. Also, I found myself being less nervous delivering speech in class, and debating with a friend on any topic and that also with strong opinions. So, as an alternative approach, storytelling helps to provide chain effect on multiple aspects of life. With that being said, I too think that storytelling helps in much more areas of life, than only business. As an alternative approach, I think I will apply storytelling in a bigger and broader area like social activity, and delivering my opinion to people in larger platform to speak against the wrong doings in our society. As an example, delivering speeches in school, and working collectively in certain problems might be an initiation. Also, I will use storytelling along with visualization, to make the exchange process more effective.

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22,518

Reflection – Visualization Visual are everything. There’re one of our crucial five sense and we process are information with our eyes before we do it our brains. Visual imaginary can be used to communicate to educate to evoke emotion so much more. Facing the challenges and changing situation you experience as an entrepreneur mean you have to creative to survive and adopt. You might fund that when it comes to mapping out business growth and resolving problem visual thinking can help reach solution quicker and easier. Visual thinking is a learning style in which thoughts and ideas are navigated and understood through the use of imagine. A large proportion of the population employ visual thinking in their day- to- day lives. Application Entrepreneur is a board term and you can be an entrepreneur in just about any area. However, you will have a pick a field of work in and business to start. Find business that won’t only be successfully but is something that you are passionate about. Entrepreneurship is hard work so you want to focus your attention on something you care about. Before begin your business, you need to have a business plan. A business plan layout any objectives. You have as well as your strategy for achieving those objectives. This plan is important for getting investor on board as well as measuring how successful your business is. Now every business appeal to everyone. The age, gender, income, race and culture of your target group will play a large role in determining where you open up shop – or if you even to have a physical address for business. Research which group fits your business model best and then gear every thing to attract that demographic. While networking important in all field it may be most important for entrepreneur. Networking how you meet other people that might have skill you can ever in your business. Consume want product but they don’t always know which product to pick you’ll have to find out what makes your product unique and then sell it based off the value it adds. You should be focused on marketing before during and after you start your business. Insight and Approach The deep insight into the like of an entrepreneur the qualities he should possess in order to be successful and to survive in the toughest competition that is prevalent in today global arena. It also focusses on the personality traits of the entrepreneur and in general the specific factor and reference that motivate the entrepreneur to march ahead and got a triumphing success. The element of entrepreneurship in the process of industrialization and economic development could be realised as early as by the beginning of the 19th century. There are broadly four approach of entrepreneur: - Sociological Psychological Political Composite

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22,519

Example Reflection – Learning Launch Challenge I decided to use design thinking for an innovation idea, which I had. As a banker, my subject is open banking and digital ecosystem, including startups like fintech. As the digital adoption in Switzerland is very behind the other countries, nobody is really missing the idea, but I want to become it as a need. My bias is very high, I know. Thus, that is why the choice of the right tool is very important to get good insights. Furthermore, because it is an innovation that does not exists, it is difficult to imagine and describe by an example, because there is none. My aim is to figure out, if the idea of a digital ecosystem would survive and raise a demand. As the digital penetration and the trust in non-banking provider is low, I wanted to figure it out fast and cheap. Additionally, I want feedbacks from customers, what wows! To begin the process, I already had a hypothesis, how the idea will work. Selection First, I needed a team. For that, I have also used a lesson learned of this course. I built a team from different departments to have the broadest aspect to continue. To have the cheapest and fasted way to try the idea, we dhave chosen the Learning Launch. This tool gives us a direct feedback if the idea works or not. If the hypothesis doesn’t work, the customer will tell us what we have to improve. Therefore, in the first round we have to know “what if”. This is possible, after we explained them what is the aim of the project. At this moment, we generate a demand. It also shows us, how the customer journey and their thoughts is. Application First, my team and I analyzed the customers’ dates, to evaluate the four most popular customer types. That enabled us to invite the “right” ones for this journey. It also allowed us to create personas after the test. For that, we had to take our own dates because of the type of bank. We thought about to just take a study, but as a private Bank, our clients have another type of need and reference to the bank. Furthermore, as it is an investment we will do with this new offering, we should respect the majority of our clients, which generate us revenues. Thus, we cannot always go with the digital flow. We invited 50 clients and explained them our new model, the digital ecosystem. We gave them only one sheet of instruction about a fictional need, like buying a house. We also distributed a sheet, so they could give us feedback about their experience. Without helping them through the process, we observed the group and asked them some questions while they were doing the assignment. Insight & Approach This approach gave us two feedbacks. The first one was about the idea. Did it meet the need we hoped for? If yes, we could have improved the idea to a first version to launch it within the whole bank for all customers and doing marketing and everything. If not, we had to rethink about the idea or not even start it again, because it’s so bad. However, we were lucky and the idea was a success. We had many inputs after the test, and the consensus was happy with this digital ecosystem. Banking now was more convenient and it enhanced the customer experience. One big point of course was the security and privacy. As the idea contains the collaboration with startups and using API’s, this point was the biggest refusal. This really was a point, we didn’t mentioned and discussed with the customers. We were focused on the idea and handling, but not about the explaining of the whole back-end process, which the customer doesn’t see. Some of the clients are IT specialists, and so they challenged us. For a second test, we just invited the critical and techies. We did a better introduction and manual for them. We also changed something in the back end process. So that our collaborating partners don’t see the personal information anymore, except, the information is needed for regulatory requirement as AML and KYC. The Learning Launch definitely was a good decision to test our idea and generate great insights. For a next test about this topic, I will also try Storytelling. Taking personas and tell a story about their journey buying a house. It gives us the chance to emotionalize the clients with a strict story. It tells them the aim about an ecosystem and not the handling. Thus, they will have no interruption in the story. With a learning launch, they have to do the process on their own and stall in the process.

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22,521

Example Reflection – Learning Launch Challenge & Selection The tool that I chose to use was the tool of Learning Launch, which is defined as a small experiment that tests your new idea in the real market. I believe in the value of using this approach since it can provide the required validation to the ideas arrived at based primarily on assumptions, which would support the success in its implementation. The idea being considered is the feasibility of becoming a Digital Transformation Consultant. Digital Transformation is the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital technology with newer digital technology (Wikipedia). I have over fifteen (15) years of experience in the ITC market, both in hardware and software. With the world now experiencing the Covid 19 pandemic, many businesses have been forced to close down due to loss in demand/ government regulations prohibiting its operation to prevent the spread of the virus. I believe that because of this, many companies will consider the value of digitizing their businesses to take advantage of its benefits, primarily cost reductions. The technique I used was to conduct an experiment with a company to show the value of digitization to encourage their adoption. Application The company I selected was a real estate agency. It was comprised of a managing director, an office manager and five (5) agents. I first wanted to see how their Value Chain was set up. The Sourcing segment for the real estate opportunities were their existing contact list, a Real Estate Website they were a member of, as well as emails and calls made to them from persons who were referred to them. For the Operations segment of the Value Chain, first the agents would visit to inspect the properties which they were considering for sale or rent. They would then take photos for marketing purposes and conduct interviews with the owners to get full details on the premises and the terms of the deals they were willing to consider. The information is then sent to the office manager who records and files the details and builds the advertisements for the properties. For the Distribution segment, the advertisements are posted on the internet and via email. The agents would then conduct site visits with the prospective tenants, contact the owners concerning any additional questions or offers being made, and arrange the processing of the sales/rental agreement. One of the challenges that was revealed was that the office manager felt overworked by all the activities she had to do for all the agents. Another was that there were some challenges with the assignment of ownership of the opportunities, sometimes with more than one agent working on the same opportunity. My solution to them was to adopt an Enterprise Resource Planning/ Customer Relationship Management solution that was offered by a leading global IT Solutions provider. The solution could connect to the website and email addresses to upload the opportunities whether they were from buyers or sellers. It would then send an alert to the team that an opportunity was now open. The team member would then take ownership of the opportunity and continuously post updates to show its progression. It would serve as a repository for all the photos and details of the opportunities which would reduce the workload of the office manager. It would also provide other information such as statements on the performance of the company, invoice generation, and other data analytic offerings which made the managing director excited. Insight & Approach From the Learning Launch I performed, it confirmed that the Digital Transformation Consultant would be a good area to focus on in my country and region. The approach I took was not product focussed but customer focussed. I saw the difficulties that the company was facing that even though they were small in size, the challenge of keeping up to date with the progress of opportunities was not only time consuming but led to productivity wastage. In addition to that, with its adoption it will lead to the agents being able to work on more opportunities and provide better customer service. I do see the value of Learning Launch as it does offer the ability to customers to experience the values of the ideas being presented and indicate whether future investment should be made given its positive outlook. If the idea is disproved, they can then focus their resources on ‘tweaking’ it to correct any faults or to explore new ideas.

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22,526

Reflection – Mind Mapping Challenge I'm working in the training center of a large financial corporation. The training unit is responsible for over 9,000 workers training and development. One of our challenges is to use wisely and effectively the training budget and resources. Another challenge is to maintain our professional abilities and therefore enable every worker in the organization to participate in a training activity at list one day per year. Lately we have found out that we achieved only part of this target. Some of our workers got 3- 4 training days per year while other workers didn't learn at all. We understood we have a problem in our training data analysis process and implementation. We had to make some changes in our training data analysis in order to rearrange the distribution of learning resources. We decided to do a mind mapping process. Selection Mind mapping is looking for patterns and insights in a large quantity data. The goal of mind mapping is to extract meaning from data in a way that let patterns and insights to immerge. We wanted to understand what is the current situation, why our present tools doesn't work as we expected and what we should do in order to improve. Our clients were the management board, workers, human resource units and managers at the training center. We used the metaphor of Leidteka and Ogilvie of yard sale, and tried to follow the mind mapping process. Application For our mind mapping process we started by mapping of all our customers, tools, reports and available data on training activities in the organization. We collected available information concerning training activities and data. We also interviewed people in the organization who are expert in data analysis and interviewed managers, trainers and local human resource units. We tried to understand what are our customers expect to get and understand from our data analysis. From the new information occurred new patterns and perspectives we were not aware to, before we started this process. After gathering all the information we started to organize it first by formulate basic categorization and sorting the information. On the second phase of the process we invited 10 of our main clients for a one day session. We prepared a big gallery with the information we gathered and presented maim categories and topics that we have revealed from the first stage of analysis. After walking around the gallery and take notes we set in little groups and discussed the findings, insights and ideas. On the last part of the session we gathered back and presented the notes, insights and solutions. Insight By applying the mind mapping tool we got new perspectives and understanding of our challenges. The insights we got helped us to focus on the main steps we have to take in order to start changing the situation. In this process we received insights concerning our data analysis tools and how to improve them, how to meet our customers' expectations from our training data, improving our tracking methods, what are the role of our partners and colleagues in using and implementing data conclusions, and how to empower our self and our clients in using more effectively analysis tools and conclusions from data analysis. Approach Using the mind mapping tool helped us a lot in researching and understanding our challenges. It contributed to our thinking process of how to improve the situation. The opportunity to analyze the problem based on diverse resources, meeting different stake holders and searching forms ( such as data, reports, interviews and etc.) enlarge our ability to achieve new understandings and define new work plan. It was important that many people took part in the process and shared their views and knowledge. This process will also contribute to their understanding and engagement in the training data analysis and implementation in the future. The most important thing for me the next time I will use mind mapping tool is to remember how vital is to involve all the relevant stake holders including the opponents and senior decisions makers.

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22,528

Challenge and Selection: Visualization I work in an IT department of a pharmaceutical company and part of our projects is to prepare data for scientists such that they can include it in their hypothesis process. Such projects can also be called Literature Based Discovery (LBD) projects. When I was recently asked if I wanted to work on a new LBD project, I didn't hesitate to join the group. However, after the first conversation it soon became clear that our established methods would not work here. We had a huge toolbox, which offered different solutions to various problems, but we had nothing in our toolbox, which could only contribute in part to the success of this LBD project. I was surprised that we didn't foresee such a project and therefore didn't extend our toolbox. The question that came up here was whether this was an “one off" LBD project request that was only relevant for a very small group of scientists, or whether other groups of scientists would follow. Application For this reason, I suggested first to find and determine what exactly one would like to achieve with this LBD project type, and in a further step, one should see how one could achieve it. This knowledge should then help to make decisions about which new tools to include in our toolbox. We decided to sketch as much as possible and afterwards to capture the pictures. We didn't want to create functional specifications, but to visualize the problem in conversations with future users. We mainly worked on electronic whiteboards because we were on different sites. We played through different scenarios and then photographed them. We thought about the output of future new LBD project types and decided to produce "synthetic" data as input to such a hypothetical LBD project. This would very time consuming but the results were very helpful for the next visualization exercise. We created new "synthetic" reports based on this data and these could be reviewed in virtual whiteboard sessions. Insight and Approach After all we had a good understanding of the new tools we would have to develop in order to implement this new type of LBD project. The visualization of the processes using "synthetic" data helped everyone to experience "live" what it means to have the data and what questions could be answered. On the basis of this knowledge, decisions could be made about which tools to add to the toolbox. Based on the play- through process, one can assume that we have selected the relevant tools. It must be said that the creation of "synthetic" data involves a great deal of effort. We were therefore only able to create a very small dataset because we were limited in time. However, it turned out afterwards that the whiteboard discussions with the synthetic data helped a lot to get a "more holistic" overview. All participants were able to experience live what new possibilities they would have if they had the data in front of them.

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22,531

Challenge I was brought in to facilitate an ideation session with colleagues on how to attract and retain talent for a small technology company in a remote location. Background info for the problem we were trying to solve: Sea to Sky Drones1 faces an immediate challenge to scaling up the business: human capital. The company is looking to increase its talent stock from 50 to 150 employees by 2020 to keep up with rising demand for their service offerings. However, the engineering and technical skill sets required to program the drones are not currently available in the local labour force. Selection I used a combination of Visualization and Storytelling techniques. First, I created a pamphlet (see below) to sum up the company, the challenge that it is trying to overcome (scaling up the company given labour pool constraints), and a bit about how overcoming that challenge will help them scale up their company and meet their goals. I also provided a verbal overview of the owners, their background story, and their vision for the company to my teammates so they felt that they understood who the players were and what they were hoping to accomplish. 1 Name changed The combination of the visual piece and the storytelling was success in two ways: firstly, it helped to introduce my colleagues to our client, Sea to Sky Drones (who they did not have the opportunity to meet) and gave them a feel for the people behind the company. Secondly, it also helped to succinctly frame the problem for which we were trying to solve and ensure everyone was on the same page to begin to start solving for the problem of human capital in a remote area. I continued to use this combination of techniques for the problem-solving portion of the exercise. Application I used a version of the technique 6-8-5 for the facilitated exercise. My teammates were split up into six groups of two people per group. Each group was given a chart on which they could write 1-3 ideas on how they might begin to start solving this problem. They could write a sentence, draw how they felt, etc. After five minutes, the groups would rotate clockwise and build on the idea(s) of the next groups. This process repeated itself until the six groups ended back at their original idea. The groups were then tasked with summarizing their ideas. The group with the original idea was responsible for summarizing for the entire group how their original idea(s) had progressed with the addition of new details added on by the other groups. After the report out/summary session, the 12 team members were given two colours of stickers and asked to vote with their stickers on the ideas that they were felt were good short-term strategies (blue) and longer-term strategies (orange). Insight & Approach Some of the ideas that came out of this session were practical ideas, some were not – but that did not matter. By the end, we ended up with nearly 20 different ideas on how to move forward on this problem, as well as two-track plan for short-term and longer-term strategies. I found design thinking to be effective in this circumstance and I would certainly employ these tools again. I liked how the different teams could build on one another’s ideas and take them to the next level with this type of exercise. It brought the team closer and was a fun activity, but it was also more than that – it turned out to be incredibly useful. I appreciate how design thinking can help to combat group-think biases, and it think it’s useful to limit biases as much as possible to open teams up for as much creative thinking as possible. Going forward, I would be curious to bring these theories to fruition by doing a learning launch. I believe that it is smart to test theories/conduct pilot projects to see what’s working and what is not, and tweak/pivot as necessary, as it makes for a nimbler institution/company and more robust ideas/policies/projects.

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22,532

Challenge & Selection From my perspective and what goes with me the most is the first "visualization" tool. I just finished school, which is why I don't have much experience in the workplace; however I had several internships that helped me learn more about the term "innovate". I chose this tool because I am usually very observant, I like to know the problems that may exist in certain processes and how I can improve it, in addition to knowing the terminology and the steps that must be followed to achieve a significant impact. Application I could see the "visualization" applied when I had the opportunity to go to a company to see what problems they had when working as a team. My participation was very active and in the end I was left with a good taste in the mouth, the team was very willing in the activities and they were willing to listen to the recommendations when issuing our opinion. It all started with knowing which area we were interviewing, which was Sales, at first they were somewhat distant and apparently also nervous, however we broke the ice with a set of presentations to get to know them a little more, finally when we started our explanation already they were more relaxed. We showed graphs and explained more about effective communication, which was the first problem we detected, people in the same area did not get along as well and communication was insufficient, they did not understand each other and wanted to impose their ideas. As we progressed, the members opened up more and little by little we managed to combine with everyone. Both the talks, activities, recommendations and active listening made the team see that they could always improve and that is what I will do when working with someone else, first observing, listening and understanding. Insight & Approach What stays with me when applying the activities and the talk is that there are always people who are more willing to work as a team than others. That you are not always right, that we need to be more empathetic, learn to work as a team and understand that the most important thing is not to always get the job done faster but well done, that you should listen to everyone's contributions and not impose your ideas . I really liked this tool because it can be actively applied in any situation in your life, I managed to see it even more in a company, but I am sure that until the time of going to the cinema you can use it.

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22,535

Challenges The HR Manager in our company recently received numerous complaints regarding the difficulties faced by the employees in collaborating with the HR department for their needs. This was mostly in terms of time and effort involved. She said some people were complaining to her that HR department took long time in getting the employees on onboard. She also mentioned that employees were confused as to whom to contact in terms of their HR related needs and the queries would be routed to her which she sometimes doesn’t find time to reply to since she is busy with other important tasks. She mentioned that because of this, some of the employees were not happy in the company and this could affect their productivity adversely. She assigned the task to study these problems in the HR department and to come up with the insights. Selection I decided to proceed with design thinking concept since this task involved understanding of the customers (employees in this case) involved and I wanted to explore more and to reach an agreement. I tried to research on the “What is” situation. I listed the users who are facing the problem with the HR related services. I selected a few employees as sample. I got a list of employees in the HR department who handles the employee onboarding process and the ones who attend to other queries coming from the employees. Based on the details I had, I decided to go with mind mapping tool to understand the underlying problem and to gain better insight. Mind mapping will also allow all the parties involved( employees who are also customers in this case, HR professionals who are providers and any other party involved) to think from their own perspective of the underlying problem. Adding the visualization concept to mind mapping would further add the possibility of arriving at the experiences that they have been going through in a better way. Furthermore, based on the example of “The Good Kitchen” story I felt that this would help me arrive at an effective design criteria. Mind mapping process will assist in doing the research, identifying insights and coming with design criteria so that it will be an input to the “What if” stage. Mind mapping is looking for patterns and insights in a large quantity of data you collected during your exploration of what is the current reality Application A meeting was held with the employees (customers of HR services) and HR professionals(providers) who was selected for studying this problem. At the onset, they were asked to come up with collages or any drawings that would best describe their current experience working with HR related services. Then I went in for the interviewing technique with the pinwheels ready so that I could utilize the benefits of visualization technique. Pinwheel for getting more details of the current situation Most of them had their collages with them ready with them, which facilitated in adding more value to the exercise. I interviewed them one by one to get more understanding into the problem. With the help of the pin wheel diagram provide to them, they were able to add their experiences into the petals of the pinwheel. I then asked them to rate their experiences from 1 to 5 based on the problem which they felt was most affecting them to the least. I managed to collect the filled pin wheels sheet from most of them. After the interviewing exercise, we had a workshop and the team was grouped based on the departments they came from and provided with the sticky notes. The team members were asked to add the difficulties faced one by one on different sticky notes. Then the next team member was asked to add the difficulties one by one on different sticky notes. If they had similar problems they would add that as a point to the existing sticky note. Then the mind-mapping tool was used in search of patterns and themes and to arrive at the insights Insight Based on the mind mapping process, some of the observation was that most of the employees had problem in getting the service received on time. Some of them did not know whom to contact in HR whenever they were in need of an HR related service. Some of them were not aware of the HR policies and procedures. Some mentioned that HR personnel lost the application forms which was in a printed format. From the HR professional’s perspective, in some cases, they did not have much visibility once the request went into the IT department for further procedures. Some of the emails were not routed to them; it resulted in not replying to the requests on time. Then a workshop was conducted and the team Rate the experiences HR Experiences of each personnel Add the experiences members were asked to connect between the various observations as to why this was happening. The insights like 1) No centralized system to handle employee requests 2) Delay from other departments 3) Inefficiency in tracking of the employee requests 4) Manual process depended on paper printouts etc were arrived based on this exercise. Approach I believe the approaches used like interviewing, mind mapping, and visualization in stages of “What is” helped to achieve the insights I had sought. This I felt as a very effective approach. If I had not created the pinwheel visualization technique, I may not have received as many observations as I got when I used one. The pinwheel technique assisted in understanding the complex issues faster from the perspective of both employees and HR personnel. Similarly, the mind mapping process helped me connect the different ideas and come up with a list of insights with the consensus of everyone in the team. They understood each other and were able to trace what exactly caused the problem. Mind mapping improved learning, information recall, productivity, creativity, and more. The team also felt the need to find the solution to this problem collectively as a team. I believe various techniques/tools could be applied at various phases. For eg, for the “what is” phase, mind mapping could be used, for “what if” brain storming could be applied, for “what works”, testing or prototyping could be used and for “what wows”, Learning launch tool could be applied.

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22,536

Challenge As part of my challenge as a digital product manager at a publisher focused on health science professionals, we did propose to launch a new e-learning product roasted in artificial intelligence. The purpose of this platform is to prepare final-year medical students for their residency exams. This poses a challenge from the point of view of the product, content, definition of the methodology to be applied to the learning process and, from now on, discovering and understanding the habits of last year medical students. Selection Together with the team of medical and educational directors, we selected in order to align both the need to discover our potential users, as well as having a prototype to launch at an initial stage, the journey mapping and learning launch tools Application Because we had many hypotheses regarding our target audience, we decided to test them and define insights based on the field information we obtained by visiting hospitals and learning about the habits of final-year medical students. After multiple interviews in various cities of the country, we learned about their habits and, among other factors, the level of dedication when preparing for the entrance exams to the medical residency. This allowed us to work on the product itself, and on the value proposition that would later be communicated at the commercial and marketing level. In turn, it allowed us to have the bases on which to develop the product that would be launched on the market, being that based on its evolution and continuous interaction with new users, continuous improvements have been made, thus achieving a highly advanced, superior environment to the competition and with very good results in the performance of the students. Insight Having understood that of the universe of final-year students, the largest population does not resort to private methods or academic support for the preparation of medical exams, we initially focused on the conclusion of an adaptive teaching environment based on artificial intelligence for the public that seeks an excellent preparation in pursuit of gaining entry to the best vacancies in hospitals. This segment highly values the daily activity guide and performance monitoring provided by a platform based on artificial intelligence. The technology supported by quality content and a highly recognized academic body allowed us to gain a rapid positioning in the market. In parallel, a more economical proposal began to be developed with variations in the product, with the aim of attracting a greater percentage of users within the segment that initially did not plan to train in a study academy to take the exams. The focus on this business changes radically, as profitability becomes associated with a purely volume business Approach The results six months after the launch have been very good, with rapid recognition from the students; which is highly representative as it is competing with companies that have been in business for at least 20 years. The proposal of a digital environment has been extremely revolutionary, and has allowed us to achieve a national reach versus the competition. We still work on the basis of special adaptations for certain regions of the country in which there are particular conditions in the exams, being that they are extremely interesting for the business given the volume of potential users. We precisely recognize that we have lacked a greater level of confrontation of the platform with the realities of the different regions.

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22,537

Designing thinking tool – Visualization Challenge I work for an organization that deals with Cloud Infrastructure and one of the challenges that we face on a day to day to being able to capture all the clients data so that the Finance department (Billing) is able to send accurate bills and Technical support is able to offer support effectively and fast since all the information regarding the client will be available. So I was looking for a solution that will be able to solve this challenge and improve the operations of the business which will increase client base and also retention of existing clients. Selection The tool that I use to solve this problem is visualization, I use this technique because I noticed in the past people tend to respond well to images than literature. For this case, I will use a flow chart to show how information will be flowing in the organization from the start to finish. Application I start the process by drawing the flowchart to show how the work will flow. So I will have the flow chart drawn on the flip chart so that all the stakeholders involved can have a clear view of the process. The stakeholders in this case are the members of the different departments (Billing, Support and Sales). After the “Start” the next flow will be processes and each process is represented with a box. Each box then clearly show the step to be taken. That is, during the on- boarding process of the client through the sales team they will capture all the required details of the client. The next flow is have billing review it and then have the technical team provision/activate the client. Each box has a stick person showing who is responsible for that task, how long it will take and the report expected at the end of it. During the discussion the stakeholders from each department will then identify what is missing or what cannot realistically be achieved After that, I will then come up with a formal flow chart that can be circulated and institutionalized. Insight I have gained a lot of useful things from the design thinking discussions – one being that you need to collected information about the problem and also it is good to think outside the box. Approach What I would do differently – I would have the stakeholder sit in 3 groups, each group with member from the different department. The groups will then come up with a process for each department. We discuss and come up with a final product

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22,538

Example Reflection – Mind Mapping Challenge & Selection Mind mapping is one of the most powerful tools in the design thinker’s toolbox. Mind mapping is more intuitive, creative, visual and more engaging. It is used to look for patterns, its used to look for insights that lead to more creative solutions to design challenge. When something creative is to be done than for the innovation in design and thinking process mind mapping is best way to create and generate the gatherings of thoughts and ideas to create successful thing. I have taken this as my challenge because most of the people does not practice so they just skip it and without thinking and having a clear thought and wide knowledge how can one create and reach to the output, so to make them reach and start practicing this one may use mind mapping.. Mind mapping is very important aspect for thinking, learning and designing. Mind mapping is patterns having large collection of data during thinking and exploring. Mind mapping is Note taking, Brain storming, Problem solving, Study and memorization, Planning. I have selected this because most people do find it useful. Application I used mind mapping in my education purpose and for preparation of entrance exams for designing college. When drawings and designs were to be created, to stand out different in the coaching class I always used mind mapping of the topic and write down whatever comes and goes through my mind related to that topic to have a wide and clear view of what needs to be putted up to make one thing. Once a topic was given to draw “Human Nature” and to complete the drawing one and half hour was given. Everybody just started drawing with first second without thinking widely and most people ended up with all nature thing (eg. trees, mountain, river etc) in a good manner but I started mind mapping and that was my habit. I started with environment and once again I read the topic and it was “Human Nature not “Nature” which some of them made mistake in understanding the topic and ended with basic but Human nature includes “Gender, Religion, Tribes, etc”. I started drawing whatever I mind mapped and at ended my drawing and then our mentor went to go through all the drawings and they came and started asking questions. How did you think about Gender, Tribes etc. I said I Mind mapping(Brain Storming) the things and then drawn whatever comes through my mind and after seeing this not only the mentor but my classmates also praised me for this and from that day whenever it comes to any thinking or designing, I still do mind mapping and it is have a great impact in my life and also it will on everyone’s life. Insight & Approach As Insight am still applying this challenge whenever it is needed and by using this I always gained and reach to the point wherever I need to. I have also suggested many to use it before doing something and they have also implemented some part of it. One approach can be made here is random mind mapping is also not useful. First it needs to be visualized and think and then brain storm it. From next time I will try to use it this way and it may save my time and more accurate good design can be made. This course made me see and remind me of this tool in a new way.

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22,541

Reflection-Mind Mapping Challenge and Selection: I work in pharmaceutical sales, actively engaging with our primary external customers who are health care professionals (HCP’s-Doctors). The relationship between the HCP’s and drug companies have undergone a sea change in the last decade. About a decade ago pharmaceutical company and it’s representatives were considered an extremely important source of information regarding not just existing but also new drugs. The companies were also looked upon for dissipating recent advance in the field of medicine. But today practically everything is available on the web, there’s information overload. This is the transformation the industry has gone through, which in some ways has lowered the importance of a company since it’s not the only source of information. Amidst this background we operate. We have research products for different pathologies and have robust evidence back up. And that’s a fact which is very often corroborated by the HCP’s. Because of intense and conscious engagement with the HCP’s the popular perception is that we are an extremely important cog in the wheel. The support team at the corporate level are highly skilled and have immense marketing and medical acumen. Our field force is rated among the best in terms of professional conduct and scientific knowledge. These advantages not withstanding our products are neither automatic choices nor chosen often enough by HCP’s. Eg-In type 2 Diabetes where an anti-diabetic drug is indicated and recommended, ours alas is not chosen often enough. The conundrum was to find out what could be the missing link or to find a common thread that could be weaved from the organisation-people- product-HCP’s and vice a versa. I felt one way of working through the puzzle was to use the mind mapping technique. Using tips from the mind mapping video. Application: In order to develop the whole aspect of mind mapping I spoke to a few of our internal (Marketing/sales/medical) and external (HCP’s) stake holders to participate in this process. To proceed further on this I had a virtual yard sale with internal stake holders like Marketing/Medical affairs and sales team. They were asked to list out all the things that according to them are relevant for our business. And then sift through them to glean out what was most important. External stake holders were given a questionnaire to fill out. This questionnaire was both quantitative and qualitative in nature. The questions ranged from relevance of pathology to rating the major stake holders. They were primed not to keep in mind the company or products to avoid any bias. As far as the internal stake holders were considered they listed a wide range of things from there perspective. The Marketing team felt the HCP’s needed strong data and guidelines to support our claims. In addition the patient’s needs were also listed as crucial. Furthermore the field force’s know how in promotional calls was rated as integral. The field force listed in addition to data and guidelines, more localised strategy. Interestingly the HCP’s while answering the varied questions, when it came to products there requirements were quite vivid and varied. And while asking them to list the top stake holders, the pharmaceutical companies came in 4th and in many cases lower in the order. And were often clubbed with supply chain. In all the HCP’s expectations 2 aspects were pretty consistent. First ethical promotion of the product, which in essence means while elucidating the pros (Efficacy/long term benefits etc) of the drug they were equally keen to know what could go wrong with the drug. Second and more important was value addition this was expressed in myriad of ways. The HCP’s also expect the companies to partake in research to further cause of medicine in India. And there was hardly any mention of companies being a major source of medical information. Insight and Approach: The whole exercise was a major revelation and in many ways removed the blinders while unshackling my thought process. Because of the immense knowledge we have a tendency to overwhelm the customers with data. And as the HCP survey showed we are not the only source of medical information for the HCP’s. Furthermore the insight was also that the HCP’s are looking for value addition to their practise. Which implies identifying each HCP has a specific need and we need to make the experience bespoke for each individual. While we have extremely strong competencies in terms of skill and knowledge, we need to align the thought process of all departments in line with the most important thing. Which is the needs and expectations of the HCP’s. I feel with this exercise we can found a common link between the major stake holders. And as a consequence offer the customer an experience with our products which adds value to his practise. And in line with his needs. I have attached a couple of chits from yard sale as an example.

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22,544

What design thinking can teach us about teamwork in a world on pause How might we create trust and psychological safety in teams when some of the assumptions of being and working together are challenged? The truth is that every challenge creates opportunity if we take the time and make the effort to ask the right questions and build for tomorrow. Design thinking, or human-centered design, can help us do that. By focusing on the human needs, we can navigate ambiguity through empathy, expansive thinking, and experimentation. We as leaders, innovators, and designers, can use the following three mindsets and tools to help navigate the future in these times of crisis and change. Embrace empathy In times like these, we need to listen more than usual. Designers focus on understanding human needs and shift their perspective using techniques borrowed from cultural anthropology and psychology. Empathy helps you take inspiration from people’s needs, feelings, and motivations, so you can start creating meaningful solutions to actual problems. Listening deeply to understand what people actually need is a skill that can be learned and practiced. You might find that you’ve made some assumptions about others based on your own needs. Challenging those assumptions helps to create a solution that is essential and useful. We believe that empathy is one of the most important skills of the future. At Google, we believe that empathy is one of the most important skills of the future. We provide our leaders and Googlers chances to practice empathy with small acts, such as virtual meetings in the morning and evening to check in with each other on a personal level. My team’s weekly meeting starts with a mindful ritual to simply “breath together.” We’re also doing an experiment in which a team member shares an artifact important to them and the emotion it evokes, giving the rest of us a chance to put ourselves in their shoes. Ask the question, “How might we…?” Most people think that innovation starts with a great idea, but the truth is that it starts with a great question — a problem to solve. Most of us are great at having ideas. We are also good at noticing problems, especially when we try something new. A key skill we all can improve on is expansive thinking by framing problems and turning them into questions — good questions — which we then can solve for. Let’s frame good questions using a design- thinking tool called the “How might we” (HMW) question. For example:  Problem: We are required to work from home and training sessions might not establish that crucial human connection. HMW: How might we make training via video conference even more useful than those delivered in person?  Problem: Working from home is tough for me. I struggle to stay focused and I’m distracted by family. HMW: How might we help people at home accommodate a range of working styles? Once we turned a problem into a question, creative ideas to solve this problem began to flow. I recently led a “questionstorm” with The Google School for Leaders to be able to surface all the questions on people’s mind. The same rules as with brainstorming apply: Go for quantity, defer judgment, be visual, build on ideas, write headlines, go wild. After that we were able to select the most important questions to focus on moving forward. Once we turned a problem into a question, creative ideas to solve this problem began to flow. Cultivate your experimental mindset After exploring what’s possible, it’s time to tap into your experimentation mindset. Experimentation hearkens back to that old mantra: “Fail fast.” But it’s not about failure — it’s about learning from failure. By failing, you quickly find out what works and what doesn’t work so you can build toward a solution. Experimentation can be hard; our brains want to save energy, so we pursue the ideas and solutions that we know worked in the past and shy away from trying something new. That’s why we need to establish an environment where people and teams feel safe enough to take risks and experiment with new things — even virtually. This means encouraging teams and leaders to push the boundaries and be vulnerable with each other, and invest in psychological safety. When that happens you can better evaluate ideas, truly understand your users, identify your strengths as a leader or team, and experiment toward a desired future, faster.

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136, 19816, 30, 29138, 48356, 18675, 26269, 30702, 136, 29564, 379, 29 ]

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22,546

Challenge & Selection At the company were I work, there was a problem with the testing/validation of our products, it takes too much time & errors still happening in production of the products. I used visualization to understand which are the problems that the testing was not taking care of & how we can change the tests to be more efficient and quick. Application The process started with a phrase “the testing of our products takes too much time & errors still happening in production”, the participants had post-its to put all the feelings & thoughts that phrase generates to them After that we group them and identified the common topics of each group, discarding the post-its that we can´t group After that we validate if we continue with the original phrase or if we generate a new phrase to start working on it Insight & Approach This process showed us that there were lot of things to do better in our testing and which were the parts that was not needed to be done One thing that we could do better is to use more heterogeneous group of participants, we focused on the most senior employs but would be better if we mix experiences for the next time

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22,549

The local beach challenge The post covid era will be a different era from the previous one, we expect a sudden push of the raises but with a different focus. Consumers will be more attentive and will differentiate their available resources with greater attention to quality, to the socio-economic, social and environmental context. Our idea is to create a space where the consumer, outdoors and indoors, where he can be quiet, carefree and induced to buy various kinds of items. To do this we have identified an area, a very large bathing establishment (equipped beach) with a structure that allows you to either eat or sit in the shade. We have chosen a tourist location, which has good tourism performances but which is not very well known, and which does not already have facilities of this type. Having found the city and the suitable place, we first of all checked the statistical data of tourist entry in the locality We interviewed: - Mayor and city council - Associations of merchants of the city - The political parties present in the territory - Social associations - The associations of the clubs on the sea - Real estate agencies to understand their point of view After this first round of answers we got together and tried to make a first meeting on the issues that emerged from these first interviews, dividing as follows: Interesting ideas Not Interesting Ideas Important news about the city Citizen gossip After the first meeting, we drew up a first local project and we went during the month of July and August to carry out interviews with tourists to understand what they thought. After the second round of response we held a second meeting, dividing as follows: General Judgment Expectations Tourists' ideas After the second meeting we examined the 7 areas of information that emerged from the two interview sessions, visually inserted in an electronic whiteboard to be able to act quickly by eliminating or aggregating ideas. First we eliminated what we felt was not working and kept everything that made sense. We resumed the project, changed the layout according to the indications of the tourists, creating the relaxation area, the lunch / dinner area, the area for purchasing products After that we selected a sample of 200 people who selected the real estate agencies and the various categories divided by job and income, and we showed the layout asking them if they felt comfortable and protected inside the space, presenting a series of products and asking him which types of businesses they preferred to sell inside the restaurant. We thus arrived at the 3rd meeting, the one to decide which products to sell in the room, all answers were examined At the third meeting we already had many elements to have already a very complete picture. To understand if the idea could really work, we rented a municipal area on the beach for three days, we set up a temporary structure and we invited all the people we interviewed or who contributed to understand their reactions with a structure. built according to their specifications. At the end of their evening we asked for three simple opinions: Did you relax? Have you found a comfortable environment? Would you have dined or bought the products for sale? We called the 4th meeting to understand the results of the temporary evening. Thanks to design thinking we have a comfortable and relaxing laylout, with an area that manages to induce the guest to buy throughout his stay.

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22,550

The aim of this research is to find out the effectiveness of a cognitive program for developing investigative and inductive thinking for pre-school children from (4-5.6) years. And shed light on how to develop thinking among children in pre-school education and to benefit from investigation and extrapolation strategies and their application in pre-school learning. The research community was represented by children of pre-school education from the children of the two models of innovation kindergarten in the resource in Moderman and Noor Al-Huda Islamic International Kindergarten, which numbered 64 children and girls. The researcher used what she prepared from the thinking skills scale for children for the age of (4-5.6) years and a program that includes a theoretical and practical framework. The program is divided into two parts, the first part includes children of the first level in 2009 AD and the second part children of the second level in 2010 AD. The research hypotheses were represented in two hypotheses, the first hypothesis is to find the effectiveness of the program to develop investigative and inductive thinking, and the second hypothesis is to find differences in the response between males and females to the program

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22,552

1. Challenge: Describe your challenge, including all relevant information. In times of coronavirus and quarantine, many businesses have been affected. One of them is that of school classes. Emphasizing the private classes, which are those reinforcement classes that students receive personally after school. In Peru there are more than 10 million students of school age. If we consider that 15% belong to the high and medium high socioeconomic levels, we can infer that there are more than 1.5 million children who are potential students of private classes. That is the volume of students who could receive private classes in subjects such as English, mathematics or physics, but due to social distancing they have not been able to continue with the classes. This affects not only the performance of the students, but also the income of the teachers who saw an additional income in their private classes. As of 2016 there were more than 500,000 teachers in the country. With which, we could consider that 15% of them give private classes to children from the classes with the highest economic power in the country, we would be talking that 75,000 families were affected by not continuing to teach private classes. The challenge then is to define how these private teachers can be helped to continue teaching but using digital tools, so that they would not have to visit each home exposing other families to a possible contagion of the virus, and neither would they expose themselves to being infected. It should be noted that many teachers tried to follow their classes using free tools such as zoom or teams, but they have shortcomings since it does not allow having any data of the student- teacher interaction in the class. Whereas when the student receives classes at home, the father knows that the child is studying because he can verify that the teacher spent a certain time with him and sees the progress in each lesson. 2. Selection: In your own words, briefly describe the tool you selected (e.g., what it is and why you selected it for your challenge -- including any appropriate video lecture references). The tool I used is mind mapping. First, teachers have a perspective in which they need to continue teaching but they also need to give value to their classes, make the hours that students dedicate to classes tangible, in addition to being able to follow up on the topics that are developed. They might even have the topics or assignments that students receive at school earlier to be able to work the class based on those challenges. I got these insights by talking to private tutors who are not working. They told me that they currently use tools such as zoom but that it is basically a conversation class and that they have no record of the evolution of the classes. In addition, as online classes the number of classes has decreased and with it, its economy has been affected. In the case of parents, they are concerned that students do not pay attention, especially younger children who are quickly distracted. In addition, they would like to see something more tangible than a call for private classes, something that gives them the peace of mind that their investment is being used by their children.Application: 3. Describe how you applied the tool you selected to your challenge (e.g., what you did and how the tool was applied effectively or ineffectively). Through mind mapping, a virtual workshop was held with teachers and parents. Different ideas were placed on how virtual classes could be better used, how parents would feel more confident, what tools are most useful for teachers and also for students, the advantages and disadvantages of teaching through communication platforms, etc. In the end they had to answer 3 questions: Parents: - What worries you about private lessons online? - How would you feel that your investment is being well used? - What opportunities for improvement do you find in private classes? Either remotely or in person. Teachers: - What worries you about private lessons online? - What tools would be useful for them to see the performance of their students? - What opportunities for improvement do you find in private classes? Either remotely or in person. 4. Insight: Describe the insight you gained from applying the tool you selected to your challenge (e.g., how an insight affected your thinking about the challenge and about design thinking more broadly). The insights we find is that what worries parents the most is that children do not pay attention to classes. And on the teachers side, there is nothing tangible that parents can see to demonstrate that classes are being well used by students. As you can see, these two points coincide in that the proposal to work must respond to that need and that it is not so distant since both insights agree that they must find value for the private classes. 5. Approach: Describe what you might do differently next time -- applying the same tool you selected or a different one -- and the reason(s) why. Something that would have done differently would be to include the children, who although they are not the client, since the parents pay for the classes, are the users and could also contribute ideas at the time of mind mapping to find out to what extent their needs or thoughts they can also align to the insights found between parents and teachers. In conclusion, for the next steps in the design thinking process, a digital platform could be tested that allows all teachers to connect and be able to keep track of their students, while parents can see what topics have been developed. You can even use behavioral desing and gamification techniques for the student to take tests and reflect their progress in the different classes.

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22,555

Storytelling Designers use storytelling to get insight into users, build empathy and reach them emotionally. Designers create personas to represent target users and add conflict to stories that reflect their user journeys and problems. Crafting stories, designers can better understand what users want from a solution. Good stories always captivate audiences. In user experience (UX) design, you use storytelling throughout the design process to ensure that all work focuses on the users’ needs and the value you want to give those users. After completing design research to understand your users’ needs and desires, you use your insights to tell a story about who your users are, what they need and how you’ll provide that. This story makes it easy for everyone involved in the project to empathize with the users and ensure that their work matches the story. Having a story throughout your project means marketing the design at the end of the design process is also straightforward, as you already know exactly which story to tell to show how your product provides value. Employee appraisal is an integral part of all the companies. It is often done Half-yearly or Annually. Managers usually do this appraisal and evaluation process for all his direct reports. This is an extra job responsibility for the managers besides their tons of business related responsibilities. Not only that, collecting performance feedback, target achievement details, Org. contributions for all his direct reports is a time consuming task and keeping those information available at one place during the appraisal process is another big challenge. This Fiori Appraisal app will enable the managers to complete the appraisal process easily on the go and anytime from anywhere. The apps will show all his direct reports on a master list and the details section will show the Performance feedback, Target achieved, Org. Contribution and other relevant details for them. Managers can review all the feedback for all his direct reports, can provide his feedback and overall rating for his direct reports. Along with that managers can recommend for promotion for his direct reports who had an outstanding performance throughout the year. Please review it good. I want to pass this course. Thank you.

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22,556

Reflection - Learning Launch Challenge I am working as Consumer Engagement at ZOlie (first decacorn in Indonesia and Southeast Asian on-demand multi-service platform and digital payment technology group). GorCELL was born as a solution to the problems faced by customers everyday. As a Consumer Engagement, we are responsible on the demand side which is to acquire, reactivate and retain users, make them use more than one service. Currently, we have more than 18 services in our apps such as GoFood on food delivery, GoCar and GoRide on ride-hailing, GoSend and GoShop on logistics service, and GoPay on digital payment. But for now we focus on GoFood service since GoFood is the most beneficial product in our company. Our challenge is to find the right strategy to increase market share in Makassar (Our focus city in East Indonesia) against our competitor. At the same time we have limited Human Resource, Budget and Time execution. Selection We choose the learning launch as a tool because we have to do a lot of trials in order to gain the best possible result to increase market share in a desirable budget and time. Application When we talk about market share first we need to look at the ‘battlefield' which is the most important market where we are losing and in urgent need to win back. We did a continuous observation in top 15 GoFood merchants (top GMV contributors) and we found that we are losing by 20% against competitors. That’s why we focused our effort on those 15 merchants and especially on the GoFood product which is as mentioned above, our most beneficial product. We found our strength compared to our competitor in terms of cheaper final price on apps, less complicated promo t&c, and flexible payment method. So what we did was communicate these strengths through continuous targeted ads combined with an interesting promo campaign in a whole month. We expected to see the change in the perception of competitor’s consumers towards our product and become our loyal customers. These changes of perception resulted in an increase of our market share by 30%. Insight By practicing a learning launch tool, we have gained some learning that is much more effective at focusing our effort on our definite strength over competitors and on the right battlefield that bring the biggest impact. We thought that with the results of this initiative we will have a huge impact not only on the customer side, but also on our merchants partner side. However it only impacted our Top 15 merchants among other hundreds of merchants who also have an important contribution to our total GMV in Makassar. Therefore in the future learning launch we scale up this initiative to many more merchants with much more efficient promo campaigns. Approach In the future we will be using learning launch tools since it is suitable with company culture to provide service for our customers with very dynamic needs, so we need to do a lot of experimentation in a fast paced environment and low budget. In future our learning launch design we will not only focus on strength and battlefield, we will also focus on customer persona approach.

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22,558

MIND MAPPING Challenge: I am currently building an expense tracker application. I am collecting data for the most common expenditures of people. Apart from the obvious areas that I personally spend on and have seen people near me spend on I would like to take in a broader perspective. I want this data to represent the minds of my customers and give clear picture for my product direction. Selection: The tool I have selected is mind mapping. It is a creative solution to identify patterns that are visual and engaging so my insights would be more clear and communicative to my challenge. I can see my outliers too and take that in considerations for extensive categorizing. Spending money on small things is a quick impulse than a meditative step. So an intuitive reaction would provide better results, this is where mind mapping comes in play. Application: I visited the mall and asked few people to participate in my research. They were asked to go round the mall and shop with a fixed amount, (say 1000 rupees). They came back and pinned the receipts on a board. People that shopped for similar items pinned and labelled that area. I carried this activity for 8 more days in various other malls to build more pattern on the same board. I think I have included the essence of mind mapping for this data collection of a large crowd. Insight: The insight I obtained from mind mapping was that people tend to buy more clothes as they were on sale, the home décor was the second to the groceries bought. This tool made me accept so many categories that was considered trivial to me. The customer wants were more wide spread than originally thought. Unless we interact with the customer and understand the ethnography, the solution will be incomplete. Approach: I have used the tool effectively but to increase the scope of the observation I would include more people. Also, I would not just constrict the location to malls. Another tool I would be using in future is learning launch for confirming my analysis and testing my product for successful market implementation.

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22,559

Challenge & Selection - I usually deal with resolving issues related to manufacturability of parts, raised by manufacturers. I often have to look back at the history of the parts, their design, their previous revisions, purchase history, Sales History, etc. I have to dig a lot of data, and hence use Mind Mapping Tool to systematically record and analyze data. I use this tool to understand why manufacturer has raised an issue, analyze if any engineering action is required to resolve the issue. Application- I use sticky notes, and diaries to record data. I use line diagrams to connect relevant information, and jot down conclusion derived from the data. Insight - Following a structured way of mapping information and data helps to reach solution faster than thinking about the problem in mind. I have learnt that one should always note down information so that it can be referred at a later stage. Approach - I believe that the technique I use is yielding good results, and helps me reach conclusions faster. I will continue using the same technique in future.

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22,560

Visualization or visualisation (see spelling differences) is any technique for creating images, diagrams, or animations to communicate a message. Visualization through visual imagery has been an effective way to communicate both abstract and concrete ideas since the dawn of humanity. Examples from history include cave paintings, Egyptian hieroglyphs, Greek geometry, and Leonardo da Vinci's revolutionary methods of technical drawing for engineering and scientific purposes. Visualization today has ever-expanding applications in science, education, engineering (e.g., product visualization), interactive multimedia, medicine, etc. Typical of a visualization application is the field of computer graphics. The invention of computer graphics may be the most important development in visualization since the invention of central perspective in the Renaissance period. The development of animation also helped advance visualization. Data visualization is the graphical representation of information and data. By using visual elements like charts, graphs, and maps, data visualization tools provide an accessible way to see and understand trends, outliers, and patterns in data. In the world of Big Data, data visualization tools and technologies are essential to analyze massive amounts of information and make data-driven

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22,563

Chosen tool: Mind Mapping Challenge & Selection Mind Mapping is an extremely useful tool to have a visual support of a problem in a company, it is also used to look for patterns that will help us in the design criterio. This design tool has to be done in the company of many people, they Will make a brainstorm and reflecta ll the ideas and help us find improvements in áreas that we are having problems, the Mind Mapping can serve us for the following: 1. Summariza discussions 2. Find innovate idea, you have more points of view 3. Divide complez problema into simple ideas 4. Present the information obtained in a visual way that help us to have sensitivity to creativity It is extremely important to know the point of view in which companies are affecting the environment, although clearly the assumptions may not be reality but we need to knos how people think this reality is; And if they don’t reflect the reality of the company, thinking that they do more damage to environment than really do, to be able to change the perspective that peope have. Application In order to apply this tool, the interest on the part of a group of people is essential, I think that as it is a very general issue, we have to try to bring together many people as posible and these people donot have to be specialists in the subject, what we care about is knowing the reality of ordinary peope. After gathering everyone, we Will make small groups where we Will ask them the question that Will be the key. To continue, we Will ask and writte the main ideas on post it, such as: -The companies that belive they pollute more -Those that pollute les -Why do they believe that? -What do they think companies should do to change this.

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22,571

Selection Tool: Learning Launch My Challenge: I am working with sales oriented organization which gives all IT Services to customers. Our challenge is to improve the workflow ( Sales activities) within the team in order to increase sales and improved services to our customers and most importantly to satisfy the customers compared to our competitors. My Team consists of four members including me and two of them were field executives and I am an inside sales executive handling back end operations. Our team motto is to identify the leads/requirements from our customers, giving out the appropriate solution for that using our IT Products compared to other brands in the market. Overall motive is to increase the revenue and market share and achieve the targets and numbers given to us. Our challenge is we are focusing only the customers whom we are regularly doing business with us. We are not identifying and approaching the new customers whom they have requirements. Selection: Our team and also the organization has undergone several changes and design thinking activities which suits to overcome our challenge. In my point of view, Learning launch tool helps us a lot to overcome these challenges my creating new ideas and testing them. Author Ed Hesse has been clearly explained that most learning launches involve quickly engaging with customers and testing your key customer assumptions. Application: As author said we have got an idea and that idea has to relate to a specific group of customers .Hope lot of customers has a specific needs and our idea should meet the customer needs better than out competitor. We are planned to advertise our products via social networks and give better offers and pricings than our competitors and provide many stalls and trade shows to clarify customer’s queries and help them to have a better knowledge with that products which are using. Secondly, we should work with data that we should self analyze ourselves what we did and what we want to do. We need to discuss our ideas in a group or with other teams. Insight: By applying the learning launch tool, our team identified our assumptions and designed launches to test these assumptions. Additionally, we thought through anticipated results, expecting to find that a more agile approach would improve our work flow, and that both our team and the key customers would be fairly open to the new prioritization of tasks and process and we got the results slightly different from what we expected. Moving forward, our team will review this insight and incorporate it into future launch designs. Approach: Given that our team has already gone through several design thinking activities/tools and are at this stage in the timeline, the learning launch is the appropriate tool. Future launch designs should reflect insight gained, progress made, and come closer to a compelling solution ready for full rollout.

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22,573

Challenge The challenge is the decreasing views of an advertisement among the public in social media. The advertisement was a go. And it was published in the social media in place X, organised by company Z. Selection Mind mapping. I have used the technique of using mind mapping of a problem domain with a set of questions or prompts for discussion to allow a diverse group of stakeholders to learn from each other. Application I started by contacting the target groups that is, the probable customers and asking them about their interests and the time when they use the social media. Also enquired about the awareness about the brand and the advertisement. Then, tried to find out the reasons for them to ignore the ad. Noted down the reasons in sticky note. Also, several users were contacted from different demographics. And the reasons were clubbed together under different common criteria. About the time, the attractiveness, the design aspect etc. As per the demographics, recorded common insights of each, and then additional insights that come from the group discussion. Insight & Approach The insight which I got was that the time at which the new ad went up needs to be changed. Since there was frequent and regular power issue during the time ad went in that particular locality, many were not able to see it. Therefore, the target time was the issue and the ad needs to be changed to target specific number of users. Also, according to geography, time needs to be changed. By this approach, keeping customers at the centre is crucial for the growth of business and its growth. The Design thinking process helped in fixing the issue and the advertisements started getting hits from the social media users.

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22,575

The tool that I have selected for this assignment is MIND MAPPING 1. CHALLENGE: the challenge I have given myself is to mind map the concept for my building design this semester. And to do the mind map I will be taking the help of The Six Thinking Hats. 2. SELECTION: I selected this tool because it will help me achieve my task in a more creative manner. It will make the task at hand more challenging and hence give a more satisfactory result. 3. APPLICATION: keeping my concept as the central idea, I used the six thinking hats to mind map its various qualities. I made it as colorful and visual as possible. I’d say the tool was applied rather effectively since the end was result was a complete understanding of what I had achieved and easy interpretation by others. 4. INSIGHT: the insight I gained from this task was that I had complete understanding of what I had done and I knew what exactly I needed to pick from the mind map to carry on into my design. 5. APPROACH: I think my approach was pretty much okay because first I collected all the data I could and it a while for me to arrange it all out in their respective categories. It took a while for things to fall into place but the entire process was smooth enough so I think my approach might remember the same unless in future tasks I face obstacles due to which I might have to alter my course of action.

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22,576

Improving the project scope definition – Visualization Challenge & Selection I have selected a challenge (currently a pain) which is in the beginning of our process, when we are trying to get all the information needed from the Customer to create a project based on the three main foundations: Cost, Scope & Time. The challenge consists of how we can be sure that we are covering and understanding all the customer requirements and put all the information in the right way in the right document, Why? Because right after, someone of the engineering team will be in charge of the deployment and he needs a complete understanding of the project scope -here is the challenge-. Missing some requirements or even details inside a requirement, can result in both: a delayed project and an extra cost. So, during the process of understanding the customer requirements, there is a lot of people involved and conversations. I have thought that the Visualization Tool can be very useful to understand all the elements involved in the process, the relationships between them, the scope, the boundaries needed, and the main elements and roles. Currently the output of the sales/presales stage are: Quote and the Scope Of Work Document. Application I began the process doing the below diagram, trying to include all the elements and relationships I see. On the left, we have the customer and his different players. First, we have the product team, who is concern about service ARPU, service revenue, service user experience, and other financial KPIs. Second, we have the engineering team which is concerned about the technology, integrations, people involved, and cost/budget. Finally, we have the operations team concerned about availability and support tasks. In the middle of the diagram, we have the sales guy and the presales guy. Both are in charge of the customer requirement understanding and needed in order to approach and deliver the best solution for any use case presented by the customer. On the right, we have the deployment guy who will be doing the project deployment in itself, based on the scope defined in the sales process. Here we have the pain when the project scope is not fully finished, agreed upon, or including all details needed. I met with presales, sales, and deployment people, where I got additional feedback in order to complete the big picture, to be sure I’m including all the elements, and to understand why the deployment team is not getting all the information needed. These guys told me a lot of things, they agreed with the relationships, the information flow and how they can get useless information. I will tell you in the next section all the details. Insight & Approach After reviewing the diagram, most of the information we have seen make sense in terms of the elements, processes, and information flow, but we find new conditions, especially some relationships that are not happening, we are not getting all the information needed from the customer and we are supposing some use cases conditions. On the other hand, we found issues when we are managing multiples sales/presales processes in parallel. All of these “noise” in the process, can finish in a non-complete scope which in the deployment stage can be a real risk impacting both cost and schedule. The information retrieved from the previous process, can be seen like a GAP. We will be doing a brainstorming based on the GAP to manage both the missing information and the missing relationships. The final goal is to improve the project scope definition doing a productive and efficient project deployment.

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22,577

The Challenge Travel Retail Americas is one of the food producers in UAE. It needed to show capability and flex its muscle while at the same time remaining connected with its broad customer base. We needed to emphasize that with its size, Freedom College remains a caring company driven by its commitment to delivering quality that can be trusted. Balancing its added value to consumers’ lives with presenting a strong image of being big and lean, and progressive, bragging about state of the art facilities, was a challenge we were presented with. The Solution We decided to use a cheap medium, social media platforms, to spread the word about how big and mighty KJikki was. Throwing a load of numbers at social media users would never achieve a result. We decided to simulate those numbers and bring their value closer to people’s minds by pairing them with examples from everyday life. 5 football fields is the area of the Freedom College facilities. This helped consumers visualize Freedom College might. The Result The resultant motion graphic to-date remains one of our most watched. Freedom College repeatedly use and repost it across all their social media platforms prompting several hundred shares and likes. From our side, Sama Consultant has seen several referral pieces of business instigated by viewing this motion graphic.

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22,581

Reflection - Mind Mapping Challenge I am an industrial engineering student with such bad memory, my challenge has always been to memorize and connect the information I study, which at a certain point seemed like an impossible mission. The subjects we study are all connected and if I fail to connect them, I will not only end with a low grade in my exams, but also with no actual knowledge. Me and my friends seemed to have the same problem, therefore, we started looking for solutions and ways that will make our studying process more effective. Ways that will give the small details that get lost in the big ones their importance. Our scope was to be able to memorize everything and pass our exam with a good grade. Selection After searching for many different ways to study, we came across mind mapping. Broadly speaking, a mind map is a diagram used to visually organize information, it is a hierarchical that shows relationships among pieces of the whole. Which is why it was the perfect tool for us. Application When I started doing the mind map, the first thing I did was to read and understand the subject I studied, and then I tried to make it sink in by doing the mind map using the drawings, the colors and the lines, in other words connecting the dots in my own way, which I believe is the strength of the mind mapping tool, how it helped me design my learning based on how I think and my way of understanding, not how a book tells me to learn. I was involved. Me and my friends agreed we should first do our individual mind maps and then revise together. We noticed the difference between our mind maps, some were too random but did a great job in organizing our information, some were colorful, and some were all drawings making the information almost impossible to forget. It was not only a great way for us to revise what we learned, but also a great way to see other perspectives. Insights By applying mind mapping, we assumed a certain result of us being able to memorize the information we needed for the exam to achieve a high score. But the actual results were even better! Three months later and the information we have mapped was still stuck in our minds, not just that, it also helped us present our knowledge in class presentations in a much better way. Our new way of learning and somewhat exchanging knowledge made us see the patterns in the way we, students, think, which made life much easier, exams too! Approach We find the mind mapping is an amazing way to serve our needs, we are very satisfied with the progress we made and the results we obtained. What we might involve more in our learning process is the visualization tool, which is used to some extent in the mind mapping but we thought it was worth it to examine what this tool might accomplish for us on its own.

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22,583

Reflection - Learning Launch Challenge I and my friend started working on a startup which aimed at increasing research interests among students. We thought the idea is really good and started 1 of our several services on the same. But the results were not as expected. We were not getting very positive feedback on our product. We wanted to analyze and redesign the product and our service so as to reach more people and fulfil our target of improving students count in the research domain. We wanted to analyse the shortcomings of our idea, the behaviour of our customers and their thoughts regarding the same. Selection We both realised that we made a number of assumptions while making the business plan. We needed to know the actual data using a few experiments and user research. Application We started by focusing on our goal that at the end what do we want to achieve: ‘To increase research interests among students’. And what are the reasons that there is a need for doing so? We did user research to find that. We found many reasons, one of them being the low pay in research than in the corporate world. We can not increase the pay, of course, it’s not in our hand, but we can do something else. We tried to find out why those students who are interested in research ultimately end up doing corporate jobs. We note down the problems faced by them in making their career in the research domain and focused on one of the problems at a time. We built a hypothesis and designed a few solutions to those problems. Multiple solutions for each problem. Then we picked one at a time and performed experiments to find the best solution for that problem. After finalising the solutions to 3 problems we built a business model around those solutions. We made a complete timeline and used agile framework to distribute work among the team. At last, we started working on the project. And the results were awesome. We got much better feedback on our new products and services. Insight This powerful tool ‘learning launch’ helped us in realising that some of our assumptions were wrong. We worked around them and finally found a good hypothesis to play around with. Our team is really happy with the results. Approach Learning launch was the best tool for us as the beginning on our project, but at this stage, we need to use more tools like visualization and storytelling to attract more customers and explain the need of the hour.

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22,589

Visualization Challenge I work for an association that is dedicated to holding events from time to time, however these had become monotonous and people were beginning to get bored, little by little the events began to be empty and we did not know what to do, if we continued like this soon we would have to raise the annual price of memberships and we would not have the scope that we have now. Application One day for family reasons I went to see party rooms with my mother, at that moment I was trying to distract myself from work but when we saw one of these places it completely caught my attention. I began to visualize where each exhibitor would be accommodated, the materials and simply it was perfect. So when I got home I started to do a planning, reviewing the viability of the events there, I contacted the room and asked if they were willing to work with us, the relevant thing about this place is that it had a certain captivating appeal, they also offered different areas and services that could make the experience totally different from one another. I called my boss and told him that we should take the risk because it was worth it, we just have to train our exhibitors to adapt to this new space that would be fully interactive for visitors. As the first point of my planning, we took the exhibitors to enjoy the service of the venue themselves, then we saw how to incorporate them with the show to make them more eye-catching and finally we put it to the test, it was successful. Insight & Approach Thanks to this course I learned to better plan my events, before I would only have looked for a better place for the events, however now I am aware that the experience when buying needs to be wonderful, it is not only to present the object or the service but It must be a whole process and for this the visualization has helped me a lot, from imagining, starting to planning and implementing, my work has radically changed because my approach did so.

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22,591

1. Challenge: Business Satisfaction of IT workplace solutions is rated low due to a narrow perspective of IT on technology & software delivery. Other aspects like e.g. people needs, workforce development, facilities, trends in working environment, different user types etc. are not (or not sufficient) reflected. Furthermore, many of those aspects are handled separately / independent by other functions like HR, FM (facility management) with related side effects. The challenge is how to raise awareness within the IT function to break out of the “technology only” focus and to team up with other functions to better serve workforce needs. 2. Selection: The most important 1st step is to create awareness and to motivate the team to break out of silo thinking. Therefore the Visualization Tool should help to address 3 main points to IT people in the workplace area: 1) IT is not the only function providing workplace solutions to the employees 2) Today the user is responsible to bring the “bits & pieces” together or to “live” with the trade-offs (=lower satisfaction) 3) A better collaboration will generate higher satisfaction due to a holistic view The visualization should be the starting point of a discussion and a motivational factor to continue with next steps. 3. Application: I started the process by creating a straw man graphic of the problem domain. To do this I did a research within the internet about areas beyond IT to get a better picture about important elements of a holistic workplace. In a second step I went through the company organization to identify main functions with an influence on those topics. In a last step I started to reduce the straw man graphic more and more to come to the core message for better understanding. After the straw man graphic was finished I used the tool in a regular IT workplace team meeting where we discussed about “user satisfaction” and why we are not improving over the last years (which also led to frustration in the IT team because everybody did the best for the users). Within the moderation I’ve started to use the whiteboard to develop the “as-is” picture by asking open questions. After the “aha effect” we commonly started to develop the “to-be” picture. This was very effective because every team member left the meeting with a common & easy picture in their heads and a high motivation to think about how we can approach & motivate the other functions to join (tbd. with clear actions points at the following meeting). 4. Insight: First of all it helped me to structure myself and to reduce the challenge to the basic elements. I’ve started with a complex picture (not easy to understand and to remember) and took out more and more elements to end with the basics. It was a nice experience for me because the visualization helped me to better focus. At the end I had this picture in my head which allows me to better initiate, moderate and guide the discussion of the team. 5. Approach: I would use the same approach but would collect/add some real examples which makes the challenge more tangible and practical.

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22,593

Challenge I am a member of an organization’s analytics team and we had to come with an action plan to improve organizations data & insights consumption for better decision making, thus making the decisions more objective. The project scope included 5 people in the team with diverse backgrounds and skill sets to create a roadmap and feature list for a product which would promote the use of data in everyday decision making. We also want this tool to cascade and give a unified view of the key performance indicators from the CXO to the operation manager at the same time give enough degrees of freedom to allow for data exploration at operational levels . We knew there were existing solutions but were not widely adopted so we sensed there were hidden challenges which we wanted to uncover and solve with the new product. Application We applied the visualization tool [Module1]and the mind mapping tool [Module 3]as our primary motivation was to get a holistic view of the problem space We start this process by drawing a problem map based on current understanding. Each of us are from different backgrounds and we referred to variety of sources – existing dashboards, training materials , documentation, SOP documents, SLAs etc. We collaboratively mind mapped all the problem areas we could uncover from our research We also conducted interviews with different stakeholders at different levels to get their points of view and pain areas. For each of the areas we listed what was needed for a customer and what process enabled or blocked this to have both points of view – the need and the constraint. With this information collated, we sketched broad personas for stakeholders and for each persona we used jam session with the stakeholders to help close any open ends in the problem space. Some example personas were – IT function leader - Bob , who wanted prescriptive suggestions and does not want to explore insights himself -Operational Manager - Mark , who was very hands on and wanted the freedom to explore and play around with the data Each group went to small group discussions to list down and we collated all problems on the jam board Once we had all the problems listed we collated them to a unique list of issues the product is to solve and validated these back with the stakeholders to agree and prioritize activities . Then the implementation started which made the roll out and adoption much more seamless and was welcomed by the stakeholders. Insights The problem mapping and prototyping sessions were very useful as 1 – They created a visual for the problems and opened new ways of looking at the issue at hand 2 – Opened new ideas due to small group brainstorming exercises 3 - By doing this sessions we uncovered some key problems which we as a team have not listed before. It also helped us validate some of our assumptions 4 - The team and the stakeholders were usually open to reprioritization of tasks making the implementation planning much more collaborative and seamless. It was a shared learning as the stakeholders were educated on some of the process & tool constraints so they were more sensitive to the reprioritization making the whole activities far less rigid than initially hypothesized Approach It’s a relatively new approach in the organization & we used a couple of tools but using the entire design thinking approach with the 4 questions will be useful Also , With challenging times these days, the whole approach is being rethought from a digital execution perspective – virtual jam boards, brainstorming sessions , collaborative mind mapping are some of the options we are considering for the second iteration of this exercise due to start next month

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22,594

Reflection Mind Mapping Idea generation for a Restaurant Business Challenge We are planning to start a family business near a recently opened university campus. The university, when fully functional will be housing around 2500 students, professors, teaching staff and their families. From among a host of business opportunities surrounding the university, we were looking for an idea which involved lower capital investment. After a few discussions with family members and colleagues, we selected three business ideas to choose from; they are Student Housing, Restaurant business and Coaching Institution. Considering the initial capital investment involved; we have taken up the restaurant business for implementation. From among many type of restaurant ideas like breakfast serving, QSR (quick service restaurant), fast food, fine dine, family restaurant, barbeque etc. our challenge was to select the one which would be feasible for implementation, iterate if required, scale up if the concept becomes success or switch to a different restaurant model in case of failure. Selection For our challenge we selected the tool called Mind Mapping, which facilitates search for patterns, themes and insights in a large quantity of data we collected during our exploration of what is, the current reality. The goal is to establish criteria for the what-if idea generation phase. For our type of restaurant idea generation we needed to find the food preferences of customers, their paying capacity, preferred cuisine , and what they felt about the other eateries located in and around the university campus etc. We believed that, like the MeYou Health case study, different personas would emerge with differing requirements and we needed to cater differently to each. Application Before we set out to conduct ethnographic interview of our potential customers we needed to determine who we would study, where we would find them, and what questions we might ask them. As our restaurant business would be centered on the university, our target was students, professors, teaching staff and their families. We resorted to conversation type of interview instead of prepared questionnaire. One of our goals was to bring out unarticulated needs of the customers. We interviewed around 30 students and 15 teaching staffs, visited the student’s canteen, went to the other local eateries, and tasted the food ourselves. We felt that we needed to ask different questions to the students and different questions to the teaching staff community. For the students, our conversations were mainly around their social background. In India, the social backgrounds are varied from state to state and highly influence an individual’s life. We asked the students questions like, from the states they belong, family background, educational background, reason for them to join the university, their future aspirations, their college class timings etc. Then the other conversations were around their food preferences, what they felt about their college canteen food etc. As for the teaching staff community we asked direct questions on their expectations from our restaurant. Insight From the initial round of interviews conducted, we observed some distinctive differences between the student’s and the teaching staff community’s expectations from our restaurant, as we had learned from the MeYou Health case study, that different personas would emerge. Some of the insights gained are tabulated below: Question Student community response Professors, Staff and Family response Insight gained Type of restaurant preferred Lunch providing restaurant Barbeque Lunch and dinner Providing restaurant, fine dine restaurant , Barbeque Lunch providing restaurant and Barbeque are in demand Cuisine Bengali cuisine Bengali cuisine Bengali cuisine is preferred by both Restaurant timing From 12 pm to 4 pm From 11 am to 3 pm 11 am to 4 pm timing will suite both Traveling from their residence to restaurant During Exam periods, rain and summer they don’t want to commute No such preference Home delivery of ordered food for students during such periods Price Preference for Lower price Willing to pay higher price too Lower priced menu items Payment Options once in a month payment No such preference Flexible payment options for student community We observed that Lunch is preferable by both, Bengali cuisine is in demand. Especially the student community craves for home food. We resorted to co creation for selection of the menu items. One of the unarticulated need of the student’s which surfaced was that during the exams, during summer under hot sun, and during rain they do not want to commute from their residence to the restaurant. This gave us an idea on home delivery of food during such events. Approach With the insight gained from applying the mind mapping tool, we have selected the “lunch only” restaurant model for implementation in the initial stage. For start, we will be focusing on the Bengali cuisine which is in high demand in the locality and focus on low priced menu items. We are planning to start with a small number of lunches served, catering to the preference of mainly the student community. For ordering, payment and home delivery, we are planning to create an exclusive mobile app. With the “Lunch only” restaurant idea selected, we are ready to see what works. We will use Learning launch tool to test our model in the real world scenario. The purpose is to learn, improve and iterate. If our idea succeeds, we will scale it up, add more varieties in the menu, add barbeque etc. and expand to carter to the larger customer base.

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22,596

Reflection:Map Mind“Mind; Create and Wander ” Challenge and Selection: One of the most brilliant minds of these times, Jeff Bezos, Founder and Former CEO of Amazon, created an empire 27 years ago that allowed him for a few years to position himself as the richest person in the world, his The company was founded when he found out through his work that the internet was growing at 2000% per year, so he left his job on Wall Street to dedicate himself to selling books on the internet, something he called Cadabra.com, which with the The passage of time was finally called Amazon, this empire allowed it to consolidate itself as one of the giants in the industry, and make a metaverse with real products, but that you only saw through the screen. Some time later he confessed that his success and source of inspiration had been Tom Walton, founder of Walmart, and whose fortune today in the hands of his children, exceeds 200 billion dollars. This is the way in which I explain the title and why I chose the Mind Map tool, the mind Create and Wander, each generation perfects the previous one, each number is greater than the other, and if we leave our mind free, we will do great things as human beings. Application The COVID-19 pandemic led us to change our behavior and habits. The SARS COV 2 virus, the trigger for COVID-19, was not a new virus, there were sister variants such as SARS, or MERS, however COVID-19 was more contagious and with a good mortality rate, it spread everywhere the world and forced us to quarantine in some countries, to wear face masks, wash our hands more frequently, ventilate spaces, etc. The mental map enters this process, I will give Amazon an example, due to the health crisis, its sales and that of all the technological giants, and home delivery companies, grew exponentially, their models thought ahead and When the crisis came, there was no major problem, but all those who were in the process could not get on the train, that is, they missed the opportunity and assumed the consequences. Now I want to enter my internal mental map, I am a teacher, as you know the traditional educational systems, some good and others obsolete, are based on face-to-face, explaining topics, giving assignments or assignments and qualifying what the students did, one day for another, we learned of a pandemic. Asian countries were the first to want to face the crisis, later the virus spread throughout Europe and the world, our lives would never be the same. Perspective and Focus They say that the worst crises bring the best opportunities, so I made a mental map, and reasoned points for and against this situation, now I would only see the students through the distance, and I would have to figure out how to get That they, together with me, learned, all of us in this health contingency, regardless of our profession, we changed our way of being and thinking, from the worst crisis in this century, the opportunity came for many of our students to learn to better manage the computer and not only for video games, that we all learned to use platforms such as Moodle, Classroom, Zoom, Google Meet, Discord, Coursera, that we learned to use word processors such as Word, Power Point, Excel, that is, from this crisis we learned many technological skills, But in the process of adaptation, our mind made various mental maps, structured ideas, points to learn and do, our mental maps are the pile r of our ideas. Note: an apology if at any time it is not understood, or the spelling is wrong, I am not a native speaker of the English language.

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Mind Mapping Mind Mapping is a powerful note-taking method. Mind Maps not only highlight important facts, but also show the overall structure of a subject and the relative importance of individual parts of it. They are great when you need to think creatively, and can help you to make new connections between ideas. A mind map is a type of graphic organizer that uses a diagram to visually organize ideas and concepts. The central idea or concept is placed in the center of the diagram, and then related ideas are added to it in a radial fashion. Mind maps are used to help structure information to gain a better understanding. Compared to traditional linear notes, studying using flashcards, or brainstorming with bullet points and outlines, mind maps have a lot of advantages. Here are just a few of the reasons why mind maps are so effective: • A mind map’s radiant structure directly corresponds to the way our brains store and retrieve information. • A mind map conveys the hierarchy and relationships between individual ideas and enables you to see the big picture. • A mind map makes use of mental triggers (such as pictures, colors, and connections) to help your brain memorize things more easily. • The best part: mind mapping doesn’t feel like work! It’s those properties that make mind maps such a great learning tool. And what’s more, they can be created and used by absolutely anyone. Whether you’re a post- graduate student or are just starting out in your academic career, mind maps can help you structure, manage, and memorize the knowledge you’re trying to acquire.

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22,598

Challenge - Data Security - Privacy/Transparency - Timely supply - No ERP on procurement in industry with mobile app - Competition concern Types of Data in distribution: Market Data - How much the product is rotating in the market at x price - How many places (location) the product is kept Retailer/corporates data - Sales over time o Purchase cost o Sales history o Future orders - Purchase overtime - Customer services What are we Providing: - Vendor/items onboarding - BI Data based on categories: o Master database o How much is being sold o How much demand is there? o Demand and supply analytics o Targeted marketing allowance - Logistics o On-time supply and delivery. Option available within the portal - Historical analysis and demand forecasting - Special differentiation of retailers / wholesalers / corporates - Centralized ERP for procurement - Automation in the procurement system, Manage procurement and its costs - Procurement Fraud avoidance and fraud detection - Merit based procurement - Price Comparisons helping lowering cost with seal bids concept integrated as required 2.0 - Contract templates - Payment wallets - Bank portals and collaborations - Integration with SAP and Oracle - Procurement back offices / experts / consultant services - Bill of lading / shipping etc. services

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22,599

Tool: Visualization (Visual Thinking) – Module 1 Challenge & Selection: The tool that I have used and selected for challenge is Visualization that I feel plays the major role in the entire process of design thinking tools. I work in a creative domain where the bulk of my work depends on the visual representation of any product or approach or business deal. We work on logos, presentation, graphic designs, illustration etc., To outline the challenge, we’ve started getting more of negative surveys ratings on the output which we have shared in the recent days. Then I called for a stakeholder meeting and wanted to use the visual thinking approach to discuss regarding the challenge and to come up with different solutions. To get those solutions, I use this approach to make everyone to contribute and think outside box and come up with a new suggestions based on the data which is available and apart from the data what are other human centric reasons for the dip in the survey. To elaborate more I used spider diagrams and posters to reflect the obstacles that prompted, which induced participants in the room to think and share more suggestions. Application: I use the spider diagrams/flow charts to logically represent the whole process. And use a logo representation for each idea that is created with the existing data which is available. To differentiate the ideas and group them into different verticals, I will use a white board and a colored markers. If I couldn’t find relevant data details for me to initiate a specific discussion about the consultants daily routine that gives us the survey and what made them give that. I’d probably have an individual discussion with the stakeholders to get more information about it as they are operate on the ground to offer us a deeper insight of the task. If required, I will use tableau - visualized presentation that is very interactive with loads of questions to be answered related to the concept. Tableau is used extensively because data can be analyzed very quickly with it.Visualizations are also provided as dashboards and worksheets. Tableau helps us to create dashboards that provides actionable insights and drive business forward. Tableau gives fantastic visualizations, in-depth insights and user friendly approach. I called all the stake holders to the conference room for a meeting and projected the spider diagram and a few presentations of the idea and gave them the a white chart or paper to get draw or project their thoughts on these concepts while holding people (Staffs working with us), process and customers in mind on why the survey was dipping. Post the session all charts have been collated and classified according to the three criteria given. And represented those ideas and established the best solutions for each criteria and begun to implement them Insight: The learning from this whole exercise is that I have received many solutions or completely different point of view from the stakeholders as everyone started thinking out of their comfort zone and came up with a new and a fresh thoughts. This tool of making them visually think had given a whole lot of new perspective and it was a very productive meeting where everyone could contribute in the meeting. Which gave them more faith in the process and information in depth. We were able to touch base and get feedback on the everyday life of consultants and their project requirements, timeline of the project, visual enhancement of the project, communication in getting their work done and other areas in terms of customer service. Approach: Next time, I’d give them a brief over the issue before the meeting and post getting their thought process a visual representation meeting would give them a better output compared to what I have in this whole process. I will include ethnography method along with this tool to understand the logics behind every suggestions they have proposed. Also, post getting their thought process on the three different criteria another meeting should be conducted to understand their logics and reasons behind those suggestions/ideas.

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22,601

Storytelling Challenge My project is based on a circumstance many people can relate to at this moment, which is being unemployed. Due to the COVID-19 virus, many businesses have taken the decision to close operations or to fire many employees, this happens not only in the United States, but also in my country, which is Honduras. So the project is based on getting these people a project to work with small businesses that have fired employees, but still need help for some marketing or financial projects. These businesses hire these people for a short amount of time, to complete the projects, the people get paid, but are not on the business payrolls so the businesses get the important projects done with less salary. Selection I had been working on the project, but had struggled finding ways to get my message across to business owners. After enrolling in this course I decided to use the tool of Storytelling. Storytelling is a lot more than just telling a story to an audience, it’s actually more of making the audience experience and relate to what we are saying. The reason I selected the tool of Storytelling is because I wanted business owners to feel empathy towards unemployed people, and even though it’s not completely up to them, and it’s not easy to just hire them or to stop firing them, maybe they could help in a way that can at least have people get a way of living. Application I decided to continue my project, so I talked to some family business owners, and about the current problems of today’s work situation and how their businesses had struggled. Instead of just presenting them the project as it is I shared a story about how a friend of mine had been struggling to get a job even though he has the knowledge and the passion needed to be a good employee. I told the story in a way that it felt like it was a problem that could happen to anyone and not just my friend. My friend had been working on this job for around a year and even got renewed shortly after the crisis began, but then quarantine got extended, and the business had to reduce the expenses so he got fired. He needed a job to help his family during this tough time, so that’s when I told them about how my project could help several different people get a job, maybe not their dream job, but in this crisis every single penny counts. The business owners started thinking that sometimes their staff really could use a hand to be effective, and that something like what I presented as a project could help these people get a job for a short period of time and although they may only work in the same place for a week or two, and in some rare cases maybe a month, they may get referred to another job to work for another week and maybe this could help their situation, while many businesses get their feet back on. They also shared their own stories about people that they had to let go and about how they see things from their perspective as business owners. Insights The way I told the story really influenced how people responded, because they felt the unemployed people’s problem as their own. They felt engaged with the project as their own and thus gave me feedback about how to improve. These couple of interviews really helped me,not only because I received some positive feedback, but I also received some negative feedback. They helped me understand that some businesses may really like the idea, but instead of contacting my business, they could just rehire people they had fired, so to make the project work I have to change a few things and improve some ideas, like providing the unemployed people that I help get jobs some initiative so they don’t work on their own next time. Approach Maybe next time I’ll be more confident when using storytelling, since in some parts I got nervous explaining my project through the story. This tool really helps getting people invested in a project, idea or business, so next time I hope I can use it on a larger scale, and have an even better use of storytelling. I learned through this course that it’s very important to receive feedback and that storytelling is not only used on a massive scale like a business commercial or on TV, but can also be used when talking face to face with somebody. Maybe next time I can use some of the other tools I learned through this course and use them as many times as I need.

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22,602

Visualization Tool Situation I am a digital designer and animation artist however I am focusing on this tool in my capacity also as a youth football coach/Manager in my local grassroots football club, I have in the been a coach/ Manager in other clubs and in some I have been a support to the main coach however at this moment I run my own team and we are relatively new to the league we play in. I have come to realise that while everyone including licensed coaches like myself appear to understand something they think would be the solution to their team performance or individual player performance, it is not just a one way traffic, there has to be a starting point and a intentional plan for progress otherwise we generate a lot of activities but little progress in the real sense of it. Challenge Particularly speaking of my new team, I understand we already play in a league but it will be a challenge to expect to compete at the same level with those who have been together for a while now therefore I have to start from the beginning. I have to be able to know these players and so I can understand how to tailor my sessions towards their ultimate development, I am not their parents but I have to try to not be their parents but like a coaching parent to children I only spend 1hours a week with before the games. There is a big gap between the skilled and the less skilled players and therefore one hour will never be enough to deal with both ends of the spectrum of players and still have a fruitful development process without me falling short of the ‘parental’ and club expectations of me. Application My mode of visualization comes handy in an attempt at knowing the players more. I can do this with a combination of visual written and drawn template ideas to help ascertain what, where and how. I use Player Profiling as seen below , it helps me understanding them and how they fare under certain 4 categories or developmental corners, they also get to rate themselves before I come to finalize things and then I can generate a Performance Monitor for myself and the club for example Perhaps the most important application of visualization going forward is developing a Session Plan like this below. This helps me plan my session based on what developmental corner I see is lacking in certain players or what situation they as a team are not handling properly, sometimes development is not just about focusing on weaknesses but could also be to strengthen areas of excellence even more. Insight As can be seen from the above, I am above to generate a performance monitor and now have an opportunity to know my players even more and their general aeas of need as individuals and as a team. What this is helping me with is that we have had visible improvement over time, we have started with looses and it looked like nothing will change but towards the end of the first part of the season we had a draw and then we nearly beat a team that had 3-4 substitutes when we had none, now in the start of the new season, we have actually won 2 games already. There has been a noticeable increased interest in both the players and their parents, the club has sent me a well done note because they knew how we started and now I can relate to players better since I know what they fare at and how well, in addition players are beginning to relate their training to their own performances and recently a player had suggested to me a way to help them gain improvement in areas they are lacking in, this is because they can see the pattern I am following and they themselves are beginning to gain personal insights. Approach Visualization seem to me a brilliant tool that can be deployed not just at the start of a process but at any stage or period of the process, initially it can be to gather thoughts and tabulate ideas, it can be in any visual form but this soon links up with the methodology and approach to progress with. At the end one is able to also visualise the previous processes and see what had allowed for the successes recorded if any or at least what to avoid next time. This can also be used to summarise the process for others to learn from without going into too much details. In addition to visualization tools, I would also like to consider StoryTelling tool to in a case where I am trying to tell others coaches and managers how to overcome similar challenges and how I have adopted Visualization as a tool to solve mine.

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22,606

Challenge At our company we frequently partner up with different companies to enable us to widen our service offering to our customer. One of these partnerships is a company that specializes in advisory regarding precautionary measures that protects and ensures your will if anything unexpected should happen to you. The idea is that the advisor of our company informs our customers about the offering during their consultation meeting and creates awareness for the topic, ultimately generating leads for our partner. The challenge at hand is that, though the campaign has been active for quite some time, there are too few leads generated and it has been observed that the advisors often don’t mention the offering at all. The goal is therefore, to identify due to what reason the advisors seem to avoid mentioning the partnership to our customers. By applying design thinking techniques, we want to find a solution in order to increase leads. Selection One thesis of ours is that the customers as well as the advisors don’t understand the offering. The advisor has the difficult task to sell a service that he knows very little about. He hesitates to even mention it, because he could be seen as incompetent if he’s not able to answer questions the customer has. The customer on the other hand comes to the consultation meeting with the intention to buy an insurance not being offered a service about precautionary measures for his life. In order to convince the customer to invest money for a further meeting with our partner, the offering has to be very clear and the advisor has to be convinced by the service himself. As mentioned in the Coursera video storytelling creates a cause for something. It gives a reason that the audience understands. It has a clear sequence of events and connects emotions and values of our customers with the underlying service by our partner. The offering has to be laid out in a manner that the customers find themselves within the story presented by the advisor. Thus, we chose to create a story that suits the advisor and the customer at the same time, while it also adapts to the customer’s intrinsic values. Application The story that we wanted to tell should be easy understandable for the advisors and it should create a need for precautionary measures for our customers. In different discussions we tried to put ourselves into the position of both our advisors and our customers. We then tried to reveal the needs of both in order to create a story. In the end we decided to go with a story that we think both parties can identify themselves with. By pointing out a real-life example of what can happen if people don’t discuss precautionary measures when they’re still able to we wanted to increase engagement by both the advisors and the customers. A very famous and illustrative case is the one of late-Formula 1 racer Michael Schumacher. Since his accident his decision are made for him by the child and adult protection agency and not by his family. This would be different if he would have settled such questions before his accident. We think that by picturing the possible outcomes, customers and advisors might be able to understand the importance of the service that our partner offers. Obviously, this doesn’t change the terms and conditions of the service, however it provides a story that both can relate to. Insight By applying storytelling we thought about the underlying values of both the advisor and the customer. We were able to put ourselves in their shoes and see the situation through their eyes. We also revealed that there are possibly further challenges to the problem at hand, because perhaps the lack of understanding of the service isn’t the only reason the partnership hasn’t been successful so far. We realized that the service itself also has to be further adapted and personalized, as not all customers have the same needs regarding precautionary measures. It all depends on their current life situations. Consequently, it may make sense to adapt the service itself, as well as the story to each customer individually. Approach Storytelling is one possible solution for the challenge at hand. However, considering the insights generated, we would choose a mix of different tool next time. The tool we used, sheds light for a specific perspective. By applying a different design thinking tool we would probably get different results, however. Thus, to get deeper insights in the challenge posed in our project we will apply further tools.

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22,607

Example - Visualization Challenge As a student of Interactive Media Design, we have two areas of focus to develop for the thesis that allows you to graduate: artistic (illustrations or photograph with some kind of interaction), and interfaces (video games, platforms). Reviewing past projects I realized zero projects connected design with medicine and there I saw an opportunity to learn and develop something fresh. The main challenge was to support the physical therapy of kids with muscular dystrophy, muscular dystrophy is considered as a rare disease, this means that a low percentage of the population has it and by hence not a lot of research. As a designer, I am used to approaching ideas considering the user’s needs (user experience and the user interface), but I faced new challenges: 1) I am not a doctor and I was scared to not understand the kids’ needs and/or developed something useless or harmful for them; 2) I was skeptical of working with kids because you need to work also with parents and 3) to support physical development in the kids, I will need hardware development and I had zero experience with it. Selection The tool selected is visualization. I think it will help to evidence the design process, how it flows, and what happened in each stage. The visualization tool involved the four main stages: what is, what if, what wows, and what works together with the tools used during this stage, how they were used, and contributed to the design process. Application What is? I needed to understand the problem so I sought help in the medicine department of my university, they not only helped me to understand the problem but they also connected me with one of the physical therapy institutions that treated kids with muscular dystrophy. Here I have my first contact with the kids and their parents. I observe them and learned the dynamics inside the institution, the relationship between doctors, parents, and kids, the way to connect with the kids, the role of the parents during therapy time, the way doctors interact with the kids, and how each kid had different needs. What if? Working with the doctors, the parents, and the kids, we started developing ideas based on the kids’ needs, but considering that the physical therapy focused on different parts of the body and that each kid presents different needs, we decided to focus on only on the arms and hand-eye coordination skill. By narrowing down the scope of the project we realized how relevant is to approach each kids’ needs separately and how important is for the doctors to decide the type of physical effort the kid should handle. What wows? To test the ideas, I developed wizard prototypes to learn about user interaction. The prototypes helped to evaluate if the ideas were interesting enough to keep kids’ attention, help them to improve mobility and hand-eye coordination, and consider different methods to adapt to each kids’ needs. There were different versions of some of the wizard prototypes to test some of the discoveries during the process. After the tests, we decided that a whack a mole version would be the best option to support the physical therapy of the kids. What works? As part of a learning process to discover how to adapt to the different needs of the kids, video games had many versions. The whack a mole version of the video game had a control panel for doctors and parents, so they can change the speed, frequency, and add or remove elements depending on the kids’ needs. All these elements could contribute to the kid’s physical development, stimulation and concentration, so it was very important to make them adaptable and give this power to doctors and parents, so they can decide the setting of the video game depending on the status of the kids and in which way the kid should be challenged (if he/she is ready). Insight Involve your stakeholders in the process and listening to them is the smartest thing you can do. They are telling you all you need to know, you just need to develop the skills and learn how to use the right tools to read them. Involving doctors in this project was fundamental to start. Doctors helped me to understand the general problem and the context, very technical things; kids showed me the problem and tough me what they need; and finally parents, they were a mix of both, because they become an empirical doctor and they know their child, so they tough me about each kids’ needs and what works and does not work for them. Working with my stakeholders all the process put me on the right path and trigger the right ideas. The test is the root co-creation. When I first think about developing a video game for my thesis, I had a very different idea that involved 3D graphics, many objects in the screen, sounds, scores, all kinds of crazy things. However, working first hand with the kids, the parents, and the doctors made me realize how wrong I was. The idea I had will be useless because I was thinking of me as a user, what I would like to do, what I think the user would like, but testing shows me I was completely wrong. I ended up doing something that at first sight will look boring and too simple (considering the video game industry), but we created something that added value to the kids’ development, facilitate doctors’ interaction, and could involve the parents more in the process as they could use the video game at home too. Approach During the design process, testing was one of the most challenging tasks. I would like to spend more time testing assumptions (what wows?) to develop deep knowledge about what could work better for the kids, but due to time and budget restrictions, it was no possible. Testing more time in what wows section could allow me to reduce the learning launch process in the what works section, I could know sooner the type of interaction and reaction of the kids and adapt my design to them.

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22,608

DESIGN THINKING IN AUTOMOTIVE SOFTWARE DOMAIN CHALLENGE: Working for an automotive software supplier, customer complaints from the field are a norm. However short turnaround times are expected so as to firstly contain the problem (temporary solution) and secondly unearth the root cause and provide a permanent solution. During the manufacture of ‘Car A’ a fault was reported sporadically in the engine ECU (Electronic Control Unit) which reduced the throughput of that particular line in the production plant. The experts from both parties (OEM and Supplier) were shooting in the dark to arrive at a quick and dirty solution. Somehow by merely studying the symptoms alone they were able to arrive at containment actions which reduced the occurrence of the problem by 10%, but it did not solve the problem 100%! This provided a perfect platform to apply design thinking as a problem solving tool to resolve this issue. SELECTION: The need of the hour was to identify the fundamental problem from the different symptoms that were observed. Mind mapping would aid in this front so as to recognize patterns and form a base to structure the potential root causes in such a way, as to attack them sequentially or in parallel with clarity of the fundamental problem in mind. APPLICATION: A two-fold approach was needed. 1. Document the list of symptoms observed in the production plant so as to identify the fundamental problem. 2. With the fundamental problem in the center, the various potential root causes were mapped as child nodes arising from this central node. These child nodes were also clustered based on the different entities like hardware, software, calibration, etc. Step1: A special technique called ‘Is / Is-not’ was used. Simple questions such as the following were asked and the answers were documented in a tabular format. a) What is the problem? What is not the problem? b) Where did the problem occur? (Geographic location) Where did the problem not occur? c) When did the problem occur? When did the problem not occur? d) Who reported the problem? (Production plant) Who did not report the problem? e) How frequently did the problem occur? Based on the answers to these questions the fundamental problem was identified. Though this data collection was a time consuming affair, yet this ensured that we stayed in the problem space instead of jumping directly into the solution space. Accrued to that it also ensured that innovative questions could be asked while trying to unearth the root cause of the problem. Step2: A mind map was created with the fundamental problem as the central node and the potential root causes from the various areas (hardware, software, calibration, etc.) as child nodes branching from the central node. Links were also created between nodes to show the interaction between them. This helped in breaking down a complex problem into smaller logical chunks and later in eliminating them one by one when a particular root cause was understood to not lead to the problem. INSIGHT: The biggest realization for the entire team was that with this approach the bigger picture was always clear and visible, irrespective of the phase of problem solving. Though the time taken to demystify the problem was more, yet the confidence level of the team increased with each and every step. The morale was severely boosted. Most importantly the customer was happy with the progress. This was primarily because the thought process and approach was transparent compared to merely preparing Powerpoint slides explaining the problem and further actions planned. APPROACH: After a few months the root cause was identified and the solution was pretty straight forward. It felt as if the solution took care of itself as the issue was fixed in just a few days once the root cause was identified. When 80% of the time was invested in the problem space, then the solution phase was a stroll in the park (the golden 80-20 rule). The first few weeks wasted in directly trying out different solutions based on umpteen assumptions is one thing that could certainly be avoided next time. In an attempt to quickly resolve the issue, acting on the symptoms would only camouflage the complex fundamental problem. In retrospect any sporadic problem could directly be assumed as a complex one and the principles of design thinking could be applied.

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22,610

Reflection - Visualization Challenge As part of an Account Management team, having visual tools to present to customers is critical to clearly communicate your message and accomplish goals. When approached with an opportunity to move from Marketing into Sales, I was excited to challenge my analytical, data-driven mind to focus on how to drive sales for my organization. Once I joined the group, I quickly realized there was no process or streamlined approach in customer interaction within the group. It was all autonomous. Everyone was working in their own bubble to manually create materials for customer meetings. The data would need to be manually run, scrubbed to ensure accuracy, then put into a format that was somewhat presentable to represent the organization. It was all very homegrown and could take several days to prepare. The team all had different levels of experience with data analytics and thoughts on how to present data. The lack of resources was both time consuming and Selection Having experience in data analytics, I had envisioned a tool that could be helpful to the group to streamline this process. I felt that the Visualization Design Tool would allow me to imagine how the sales tools could look like in order to gather feedback and align ideas with the team. Having a visual tool would help initiate the discussion with the team to create efficiencies. Application I set up a meeting to discuss how each team member was using the data and how they were manipulating the data into a usable format. I asked them each to walk me through their process to fully understand how each member was using the data and achieving the end result. Everyone had different data sets, different ways at looking at the data and different end results. All of them being very time consuming with a high risk for error. This provided useful insight. It made me realize how important this resource would be for the team and allowed me to adapt how I originally envisioned it to ensure it met everyone’s needs. I then created a mock-up of the report that I was envisioning, including the user interfacing and presented it to the team. Insight By applying the Visualization Design Tool, our team was able to collaborate on a unified automated tool that allows a streamlined process to increase efficiency. By sharing ideas across the team, we were all able to gain insights from each other on how to improve our own process and interaction with our customers. There were several iterations of the report until we were able to come to a final result that would accomplish the goals of each member. In the end, the initial envisioned report was separated into two reports to easily communicate the data to the customer. As we initially used the reports, we asked customers for feedback, which was also incorporated in a later updated version. Approach I feel that the Visualization Design Tool was the correct tool for establishing reports that are used useful and still being used in the organization today. Next time, I would expand the insights to additional groups internally and externally to customers. Gaining feedback from customers would confirm that the message is being communicated clearly and allow any necessary changes to occur prior to implementing the reports.

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22,612

Reflection – Visualization for Banking Business Challenge & Selection At the beginning, I started I demonstrated the big picture of our performance results by using tool of Visualization to explain in which activities were reflected to satisfaction Level Agreement (SLA) and what were definition of calculation (Release Submitted Application/No. of Submitted App-In). On the other hands, we had the sharing session to ensure that we had the understanding of a problem gap (Internal jobs & External jobs).Although during session running, there were many questions but, our doubts were revealed and brought to possible solution, finally a diverse group of stakeholders (Data Maintenance Team/Request Team/Vender Team) had agreed in the same definition and direction for this approach. We could learn the linkage between our possible actions and what the results should be, including all stakeholders clearly understood their roles and they could imagine each approach reflected from their actions, we should input less effort and get more efficiency. Application I have applied the technique of using Mind Map graphic to imagine for visualization of a problems with a set of questions, I told “Little Red Riding Hood Tale” to them and assumed that we had many Little Girls that we had to response/support their needs/desire and protect them from the wolf, we helped /we prevented their like the woodsman and wolf played as the fraud/problems, it tried to counterfeit every ways to eat the Little Girls, I told to them for some conversations between Little Girl and Wolf in the tale… "Grandmother! What big eyes you have," said Little Red Riding Hood. "The better to see you with, my dear," replied the wolf. "But Grandmother! What big teeth you have," said Little Red Riding Hood her voice quivering slightly. "The better to eat you with, my dear," roared the wolf and he leapt out of the bed and began to chase the little girl. Then, we discussed to allow a diverse group of stakeholders to learn from each other in the process of defining the scope, boundaries, key elements, and relationships between elements to consider when identifying pain points and opportunities for improvements or solutions from the Little Red Riding Hood Tale with current our work flow. For the activity, I divided them into 3 groups of players Group 1 : You are “Little Red Riding Hood” and give them the question “What are Clients need/desire from our services?” And “Why do you choose us?” Group 2 : You are “Wolf” “What the weakness you can see in our business? “ And “How do you escape when they know?” Group 3 : You are “Woodsman” “What you should do and put the actions to protect? “ And “Why we are chosen?” They shared their possible ideas in post-it and posted them in their brown paper in their side that I encouraged them to input their thinking/found in the part and possible incidents that they might occur in the future, there were approximately 10 minutes to discuss the questions and mark up their post-it internal group, then switching them form Group 1 to Group 2 / Group 2 to Group 3 and Group 3 to Group 1 until completely rotating among 3 characters of stakeholder. Besides, there answers in each group was hidden, they could not see the answers from previous groups, there were a lot post-it posted on the brown papers in each side. Then, next session, all ideas/problems in same character were combined ,sorted & combined , let them shared their potential ideas from those two questions to other groups in order to ensure they understood well , I clarified commonalities in the insights of each group, and then additional insights that come from the group discussion on an additional copy of their post-it. After the session, I concluded each group’s brown papers as an artifact, create a view that combines the shared and new insights from the group discussion, and then create a Mind Map graphic that 2-3 of high potential and possible ideas were chosen from all post-it to start brainstorming agreed to as a group. Until complete, Mind Map was input the additional points that they were the part of concerned factors in our work to identify Oversight Organizations, such as Competitors, Media Technology , Government Policy, Social Society and other entities that may add constraints to how the organization operates. Mind Map graphic was a good tool that everyone could imagine from front-stage to back-stage view and easy to explain linkage in the workflow. Insight & Approach Not only Little Red Riding Hood survived from Wolf, but also we have received the good exercise from this session to learn and understand our current workflow. It was demonstrated for the point of potential gaps including getting the potential actions to be proactive, to be better than we worked as defensive, we had agreed to review the submitted daily rollout every 2 hours before over due date, in the other hands, we received the understanding of the problem from different views from bottom-up (Operational Staff) not only from middle-level and Top-down approach, we worked to find out the possible solution, we were more clear for definition from our problems/cases. The Mind Map graphic was demonstrated the diverse group of stakeholders a focal point for discussion shared our perspectives and develop insights into potential root causes of their problems. Last but not least, the more thinking together, the more solutions we get. The lists of feedback have input in the rollout project that we have believed that our result should be reflected for the good outcome. We think it is the powerful visualization activity brought to develop and extend scope to handle another one. We strongly believe if we follow a series of design thinking activities, we will achieve our goal and I recognize that “We will never walk alone”.

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22,615

Example of reflection-Storytelling Challenge and selection I like to write and read stories and tell them to all. I always try to explain my point by storytelling. I tell stories to farmers, old people, economically poor people and women which are fighting for their rights. I want to motivate them and also I do it. To solve any problem, we have to study details of the problem. I always write down their problems on paper and do study of it. I always spend so much time to understand their problem. I always tell them stories of successful people and scientist. How they achieve their goal by facing so many difficulties. By telling stories I convey my message what I trying to tell them. I can help them by understanding their problem. They share their problems with me. Sometime to avoid overthinking, to live life happy and to reduce loneliness I tell them stories of great people. Application I apply my storytelling skill on farmers and women who are fighting for their rights. I tell farmers that they have more opportunities to reduce their hard work with help of smart work. They can plant different type of plant which take minimum water and gives so much money. I also told them that there so many schemes which help them to give money which is required for pesticides and to reduce their work by using machines. I also told them that do so many things related to farm which are not so hard and stressful. These experiences are really good for me. I can convince them to learn new things related to farm which are less stressful. Farmers doing so much work in their farm and get so less money compare to their work. So by telling stories I tell them to not worry about less profit. Insight and Approach Storytelling is really good approach to express our opinions and apply that opinions. When I tell stories to farmers they get inspiration and try to achieve high profit in farm. I really like to do this my work of storytelling. I can convince them to do many things which give them low stress is really good for me. Farmers give us food. For them I always try to do something but by doing this I really done which i decided to do. Modern farming is not known by farmers i rural areas. So to make rural areas modern I have to do it. This course is really good for me. I find my way to learn something new and its application of it.

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22,616

Example Reflection – Storytelling Challenge and Selection Storytelling has proved to be a vital tool in my life that has helped me expedite and improve the outcomes of projects. As an undergraduate student in computer science, I work with budding programmers and spend my time solving problems for a living. A particular challenge that we faced in the early years at my own university was, that students were unable to bring their theoretical knowledge and their problem-solving skills to the machine and implement their solutions as good programs. This was a very important problem, as it was solely responsible for the deteriorating confidence of the students and the low quality of education in the university. Surprisingly, using storytelling as a subtle but meticulously planned tool, we were able to gain a lot of confidence in our programming skills and subsequently won many competitions. Storytelling is the most fundamental of the tools, that doesn’t just impact the quantitative results that most organizations care about, but also affect the people emotionally. Application Improving the quality of programming education and particularly, the problem of lack of motivation in the students was a problem that required an emotional impact as well as quantitative results. Storytelling seemed to be the perfect tool. The story that my colleagues and I decided to go ahead with, was that of the legendary programmers and computer scientists. Every day, we began to pick one famous personality in computer science and went through their work thoroughly. Not only did we immerse ourselves deeply in the problems that they were trying to solve at that time, we were intrinsically motivated to solve those problems ourselves as we already knew the significance of their work. Insight and Approach What our professors quickly realized was that the problem was not the lack of quality education, but the lack of confidence that encumbered the students from writing great code. They decided to go ahead with the “daily throwback” model of teaching, where they presented problems like: writing the algorithm for google search, solving the shortest path problem etc. When these problems were tied closely with the stories of the legendary scientists who worked so hard to produce their work, many students found it so interesting that they never went home until they had at least figured out how to solve the problem, even if they didn’t have concrete programs running. To solve the problem of under-confidence, students were paired. Pair-programming was also implemented after researching about Jeff Dean and Sanjay Ghemawat (legendary computer scientists). This practice helped the students in being more open and garnering an expanded purview about things. Pair programming turned out to be immensely helpful (following Dean and Ghemawat’s story) as compared to a single person sitting on a machine and bashing her head if she were unable to solve a problem. Two people always found some ground that they could build on, to solve problems. Every day, we told ourselves a story about great minds and how they solved problems. These stories motivated the students and collecting the many pearls of wisdom from these stories (example: pair-programming) enabled us to be more confident in our skills, learn so much more, win major competitions and by every metric, prove that the quality of education had increased immensely, just by the simple act of telling ourselves a new story everyday.

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22,620

VISUALIZATION Challenge & Selection The first tool I used was the tool of Visualization, or Visual Thinking, to achieve a shared understanding of a problem space among a diverse group of stakeholders before attempting to identify and define possible solutions to the problem. I use this approach often with our customers, who are government agencies working to apply technology innovations to modernize their mission or the delivery of their services to their customer, which may be U.S. citizens, businesses, and non-citizens. I have used the technique of using a straw man visualization of a problem domain with a set of questions or prompts for discussion to allow a diverse group of stakeholders to learn from each other in the process of defining the scope, boundaries, key elements, and relationships between elements to consider when identifying pain points and opportunities for improvements or solutions. Policy modelling lacks visualisation techniques able to navigate through text, analyse large text repositories, analyse opinions, and to interactively simulate policy decisions (Kohlhammer et al., 201043). New tools like the Word Tree44, Treemap, Tag Cloud and Bubble Chart45 are available but lack interactivity. Another possible challenge is to adapt existing techniques to policy modeling: - CirVis3D46, which can visualize clustered opinion snippets as well as display time series in order to show the opinion trends over time - RelaNet47, which displays the network relations and thereby is able to show the connections and co-variances of the different opinions overtime Current research . Close the loop of information selection, preparation and visualization • Simultaneous multiple visualization • Integration of visualisation with comments / wiki / blogs • Collaborative platform display • Interaction between visualisation and models • Mobile visual analytics tools• Geo-visualisation of government data • Integration with opinion mining and participatory sensing • Evaluation framework for visualisation effectiveness• Visualisation infrastructures for policy modelling issues • Future research: long term and short term issues Short-term research Re-usable, mashable tools for visual analytics • Tighter integration between automatic computation and interactive visualization • Bias identification and signalling in visualization • Perceptual, cognitive and graphical principles • Efficiency of the visualisation techniques to enable interactive exploration interaction • techniques such as focus & context Impact evaluation of visual analytics on policy choices Long-term research . Learning adaptive algorithm for users intent • Advanced visual analytics interfaces • Intuitive affordable visual analytics interface for citizens • Development of novel interaction algorithms incorporating machine recognition of the • actual user intent and appropriate adaptation of main display parameters such as the level of detail, data selection, etc. by which the data is presented Application I start the process by creating a straw man graphic of the problem domain. To develop the straw man graphic, I will draw from any existing material available to understand the environment. The existing material may be operational or procedural documents, training materials, marketing materials, GAO or other auditing reports. If materials are not available, then I conduct informal interviews with one-three of the stakeholders who serve as my main points of contact on the initiative. If appropriate to the situation, I will borrow the concept to “front-stage/back-stage” from previous research, and discussed in David Gray’s book, “The Connected Company”. The front-stage/back-stage approach helps to reinforce the notion that every service – even an internal service – has customers with whom the service provider interacts and internal processes that enable the organization to provide the service. The template I often start with also has a column on the left to identify Partners and Value Chain Providers and a column on the right to identify Oversight Organizations, such as Congress, GAO, labor unions, advocacy groups, and other entities that may add constraints to how the organization operates. The straw man graphic is simple, using simple shapes and icons available in Visio or on the Internet. If the front- stage/back-stage view doesn’t work, then I will create a different type of visual, either based on a high- level process flow with swim lanes for different stakeholders, or another format. For the activity, I will divide the stakeholders into groups of 5-6 participants each representing a different organization or area of interest. Each group receives a poster-size copy of the straw man graphic that they can write on directly, or use sticky notes to make comments. I give them two-three questions to answer, such as: 1) What key elements are missing from the graphic? 2) What would you change about the graphic to make it more accurately reflect your problem space? 3) What key insights do you have about the relationships between the entities in your problem space? I give them approximately 20 minutes to discuss the questions and mark up the graphic. Then I have each group report out on their answers to those three questions while pointing to the mark-ups on their poster. As each group reports out, I record commonalities in the insights of each group, and then additional insights that come from the group discussion on an additional copy of the graphic. Insight & Approach What I have learned from conducting this exercise with several groups is that while the graphic – especially the revised graphic that incorporates their feedback – is important for reinforcing their understanding of the problem they are working to solve, the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem space. The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems. While they could create the graphic from a blank slate in a collaborative manner, starting with a straw man jump starts the conversation for them. They can quickly identify where they are in the graphic – or if they are missing – and can more quickly gain new insights about relationships between key entities instead of taking time to identify them. They can also identify variables in the problem space – that is, it helps them to identify what they don’t know, in what areas they need to obtain information or data to provide the values for the variables. Since I discovered that the most valuable aspect is the shared insights and learning, next time I would use the visualization activity as a starting point for a series of design thinking activities. Then the revised graphics that incorporates their combined feedback can serve as a reference tool for their remainder work.

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22,622

Visualization Tool – Avoiding contamination in a GMP environment Challenge & Selection I used to work for a cosmetics manufacturing company. During my years there I had some challenges dealing with culture change, mainly about Good Manufacturing Practices (GMP). The processes involving contamination are very challenging once we cannot see the problem. We normally say, “the occult enemy”, the fungus and bacterias. They are present in everywhere, in every object, in every environment, in every human being. But they can not be in our products, of course! Therefore, the GMP plants must create your own methods to deal with the problem when it comes mainly from us, the famous, the human factor. In order to promote the continuous improvement and to manufacture high quality cosmetics we started having some different ideas about how to promote awareness about the issue among employees. Visualization tool is a good way to achieve the goals, to explore new ideas, to find patterns and to create a new way to deal with issues that involve people. When we can involve them in the problem and make them reflect about the solutions, we create a perfect environment for creativity and group work, which is fundamental for the success of the plan. Application Firstly, I created a group of work with the key employees of each one of the areas susceptible to contamination. I prepared the material for the first meeting using power point, graphics with the numbers of contamination, using many colors in order to get the attention and cause a first impact among them. I explained with details all the points involved in the process, our necessity to improve the results and, I made clear that, in order to keep our products competitive in the market, we needed that improvement. At the end of the meeting, I asked each one of the members to do the same thing I did, using an easier speaking, with their team. The assignment for the next meeting was to collect ideas to solve the problem and bring them. The second meeting was very exciting once every one of the members brought so many interesting ideas. We organized them on a board and separated in order to visualize them easily. Then, we put together in groups which the idea was, at same point, similar. Therefore, we could elect the best ideas considering the budget we had for the project and the internal procedures, compliance etc. In order to create an environment for the changes, we turned public the best ideas in a big and colorful board in the dining hall, the common place for all. Then, we stablished the date to start the tests and promoted the internal trainings for everyone. At the first week of new practices we put monitors helping with the questions and then, from the second week the employees were able to keep doing the new procedures by themselves. Insight & Approach I learned so many new things with this project. I could perceive how visualization tool was powerful because made clear the problem to solve and brought everyone for the same “boat”. Another good thing was the involvement of everyone, every single person was involved in the project and they could participate. The participation and work group made everything easier for everyone! So, when we can use the right tools and create a good environment to disseminate them, the chances for the creativity to emerge are tremendous and people really feel involved, what improves the engagement and consequently the effectiveness of the project. The results were successful. We reduced a lot the number of contaminations, reprocesses, and improved the consumers satisfaction. We created a method to reproduce again and again, always improving something related to visualization tool. I think we always have some space to do something more creative on that! When we talk about drawings, graphics, boxes, diagrams, colors, we constantly should reinvent it! Continuous improvement together with creativity are amazing!

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22,623

Everyone enjoys a good story. Telling a good story, however, isn’t as easy at it seems. It takes dedication to the craft, a willingness to learn and understand the different elements and techniques, and a heck of a lot of practice. Regardless of genre or style, however, all good stories have six common elements. When developing your next narrative work, make sure you’re paying careful attention to all of these. STORIES ARE ALL AROUND US Most of us would fondly remember story time as a small child, or perhaps we now share stories with our own children and watch as they take delight in the twists and turns of their favourite picture book. We tell our friends stories at work, over dinner and drinks and, later, maybe we relay those stories again to new audiences. Humans live in stories every day and dream in stories all night long. We are all storytellers and story listeners. While every story is different, a successful one captivates its audience and inspires an emotional response. As humans, we love to be entertained, and storytelling is universally accessible. Learning to craft a compelling story by engaging an active audience is the art of storytelling.

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22,624

Story Telling: Story telling is one of the key-tool in the design thinking process, especially in the first step of it, i.e. What if? empathy and Idea creation. Very useful in creating interest and powerful tool to convey your idea generation process to client’s. Listening to stories enables engagement with others and increases resilience. 65% of all human interactions take the form of social storytelling. Selection: Key steps involved in effective and powerful Frame work for story telling: • Structure your story: Deliver your story into three parts, firstly introduce the characters and the problems they face, secondly, how the characters deal with the problem and resolutions at the end. • Empathy: Understand your target audience/customers emotions, keep your focus on audience needs and preferences and adapt to their unique content. • Be consistent with your thoughts, ideas, content & delivery. • Pay attention to flow and logic. I preferred story telling because it is one of the key steps in design thinking process to empathize with the end users and persuade idea of the innovation to the core team members and customers to proceed to the iterate process. Application: I applied story telling tool in the idea generation process, to convince and persuade my team members thorough the following steps, What is my story’s driving problem? What are the ingredients of the story i.e. characters and challenges paced by characters and possible solutions? How will I engage and emotional connection with audience and hold them? How will I ensure the story is fair to the people and ideas it represent? What will the audience remember when it is over? Insight: My understanding about the story telling is improved after listening to the storytelling concept module. Especially empathizing and emotional connection with the audience, understanding the needs and demands of the audience, further how to make my content delivery interesting and persuade the customer to buy my idea. Personally story telling has affected positively in my professional carrier especially delivering complex ideas and concepts to the students and patients, I felt my concepts were understood and perceived better. Approach: I would like to try different methods of story telling to understand the needs and emotions of the users, deliver my idea effectively using the understanding the needs of the users, empathizing with them, using the story telling by creating the story board along with the case studies briefing, mind mapping and brain storming methods to develop the idea. Because story telling with the developing the story board can be useful for making your story clear, logical and organized way. Further case studies will help us to understand single idea generation to iteration and testing process.

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REFLECTION- MIND MAPPING Challenges A lot of human being’s face issues in structuring and organizing their thoughts. They regularly omit some crucial factors or overlook to appearance upon special methods to remedy a problem. Much studies suggests that Mind Mapping permit you to plan and arrange your wondering earlier than you begin writing or getting caught right into a project. This method lets in you to expand all of your thoughts and notice in which they relate to every different earlier than figuring out the nice manner to move approximately the mission at hand selection. Selection Mind Mapping is a tool for taking information from your brain and visualizing it on paper or for scribing new data coming into your brain. Brainstorming, organizing, requirements gathering, decision making, and planning are just a few of the many applications for Mind Mapping. The purpose of Mind Mapping is to introduce to a revolutionary way of accessing the creative genius and to organize your own thoughts efficiently and effectively. A Mind Map can turn a long list of monotonous information into a colourful, memorable, and highly organized diagram that works in line with your brain's natural way of doing things. Application I am a Computer Science student. So, it is safe to say that my life revolves around problem solving. This requires good comprehension skills to work with the data available and come up to different ways of solving the same problem. Mind Mapping is the most effective way to visualize and comprehend the problem statement. It also helps to perceive the problem in more than one way. Insight and Approach During one among my gatherings, I saw two regular issues individuals; first, they couldn't clarify their contemplations sufficiently, and second, the audience members lost interest or forgot about the reason referenced. At the point when a senior of mine depicted his thought utilizing a brain map, I saw that the audience members set aside some effort to experience the psyche map and were exceptionally happy with the introduction. They were pleased furthermore, comprehended the idea during an obviously better way. They additionally added their perspectives and the way they associated with various pieces of the psyche map.

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22,627

REFLECTION – JOURNEY MAPPING AND VISUALIZATION Challenge & Selection Being in the technical aspect of a product development, the stakeholder management is always a typical challenge .With changing requirements and defining possible solutions to the user centric issues, the tool I used for better ideation were Visualization and Journey Mapping. I used customer journey map approach with the company’s 1000 developers for rolling out a new product which caters their need of reduced development and deployment cycle. I distributed the developers in sets and various mapping session were setup to rally around the customer journey map for better ideation and prototyping. Visualization approach was taken for a better analysis of current situation and a perfect statistical analysis of future product. Application Innovation works best when it does not require customers to change their behaviours in significant ways. Journey mapping takes us on an empathic journey through our customer’s current experience. I start the process by the customer journey approach for better understanding of the end user current experience. I will take a group of 1000 developers categorised in set of 5 according to their job profiles and spend some time understanding their experiences till date. I will conduct few pilot interviews and mapping sessions walking systematically through the user’s journey to be sure that we are accurately capturing the steps and getting the kind of data we need. Next, we’ll create a proto- persona of the developers which are our primary users. For this activity, I will invite at least 5 key members from each set for the proto-persona. This will enable the team to visualize the user’s facts, behaviours, problems and goals of our representative user. We’ll begin by conducting pilot interviews and mapping sessions with questions like 1)what are the issues they have 2) what change do they wish 3) how committed they are 4)what they will do to change the experiences etc. Next I will map the journey of each persona. Taken together, these maps should reveal a set of shared low points. These are the “pain points” that represent the most valuable innovation opportunities for that customer type and will be our starting point as we move forward .Post this we’ll have our interviewers summarize what they learned during each interview on a single template. Then we’ll rip a sheet of flip chart down the middle and write the name of each interview across the top. As a team, we’ll summarize the key notions as bullets on the flip chart. We’ll array all of these on a wall, lined up next to each other so that we can begin to look for themes of our new product. We will take these themes and will try to identify the number of dimensions that I believe to be useful in understanding the differences in the data we have gathered. Visualization, often coined as statistical tool will be used throughout the journey mapping life cycle to reduce the possibility of unmatched mental models and visualize the ideas. I’ll keep it simple using colour in a meaningful way, clip arts, white board designs and power point presentations. During the pilot interviews we would have given the customers a better visual approach of our hypothesis to their current problems. At the end of the mapping journey, we’ll visualize a user- centric approach having business needs incorporated as well. Insights & Approaches What I got clued up from conducting this exercise with the groups is that the ethnographic approach of tracing the customer’s experiences with special attention to their emotional highs and lows and the meaning that these experiences hold can significantly reduce the low points. Conducting pilot interviews in an environment that the customers are comfortable rather than handing them with surveys offer a systematic way to uncover those hidden needs which causes changing requirements. Customer mapping accompanied with visualization practice gives a unified strong step towards a less errand product. The reason for mapping customers’ experiences is captured in Harvard marketing professor Theodore Levitt’s famous observation, “People don’t want to buy a quarter inch drill. They want a quarter-inch hole! It’s not about the product we sell; it’s about the value that we create in customers’ lives”. In the product and technology community that I am a part of, I discovered the power of Journey Mapping and Visualization combo. Going forward, my journey towards a great product will always start with Journey Mapping accompanied by Visualization -“mother of all design tools”.

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22,629

Reflection – Storytelling Challenge & Selection Working in the space of Organisational Development for a client in the Telecom Surveillance and Integrated Systems business, the Leadership team was facing some resistance from the Senior Management Team in the need for remodelling the Performance Management framework within the organisation. Their belief was that since the old framework has worked for more than 2 decades, why change it at all! I used Storytelling to build a case for change and more importantly inspire the Senior Management team by re-kindling their emotions and help them visualise the Organisational goals and challenges that they might face en-route. Application In one of the launch meetings for a Proposed Roadmap for Leadership Development and Performance Conversations, I happened to tell them the story of Dave and Jim from Zig Ziglar’s book “Secrets of Closing the Sale”. The audience could identify with the characters, place themselves into their shoes and the suspense that the story built till the end made them glued on to anticipating what comes next! The least they expected was an insight or a reflection at the end of the story! But – that’s exactly what they were required to do. Reflect upon whose mind-set are they embodying - Dave or Jim and what does it take away from their Goal-focus and commitment from bringing value to the table. It made them realise the criticality of a Growth Mindset and looking at change as the only constant in an ever-changing and dynamic business world. Insight & Approach Every manager in the group committed to a Personal Leadership vision, aligned the same with the Organisation vision and pledged to inspire their teams with the vision and purpose. “Be the change you wish to see in the world”, as popularly coined and embodied by Mahatma Gandhi became the mantra for the whole team. The organisation made tremendous progress on understanding Performance and development driven conversations and within a week from the Launch meeting, 30% of the managers successfully conducted atleast one Continuous Performance Conversation with their reports. This simple action had a cascading positive impact across the organisation. “Culture eats strategy for breakfast” dawned upon the leaders as they realised the futility of driving an effective strategy without positively driving an enabling culture. Had it not been for Storytelling, this profound impact could not have been created within such a short period of time.

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22,630

Mind mapping – Digitalization process Challenge: I work in an organization that really needs to digitalize all the procedures, but there are so many areas and procedures involved that it is very difficult to implement. Nowadays, some procedures are digitalized, but others must be digitalized as soon as possible. We have to recognize the sectors involved as well as the procedures, the people in charge and the tasks in this process. To define the scope and the relationships between these elements, I have used Mind Mapping. Selection: I think that Mind Mapping is a very useful tool to looks for patterns and insights in a large quantity of data collected. This tool is an engaging alternative to that giant report we might otherwise have written to sum up and communicate in prose, and charts, and spreadsheets. Moreover, we will need to create some procedures, so for a more creative solution I think that Mind Mapping is an excellent technique. Application: In discussing the digital transformation of the organization, I have met the 4 chiefs in related areas and 12 colleagues to recognize the procedures, the people in charge and the tasks involved, and how they are connected to each other, what they have done so far and how the digitalization process could be improved. We have been divided into groups of 4 participants, and each group have written down the procedures, the people in charge and the tasks involved for the digitalization process. After an hour, this session has triggered lots of ideas. Each group has reported to the others, and their answers have been shared to record commonalities in the insights of each group, and then additional insights that come from the group discussion. Insight & Approach: We could identify useful insights. We widen our perspective of the procedures, the people in charge and the tasks involved in the process of digitalization. We could learn that some areas are overwhelmed of activities, and cannot deliver tasks on time. That situation delays the activities of other areas involved. It is important to plan several regular tasks and save time for big processes as the digital transformation of the company. After this experience, I realize that mind mapping is a very creative and visual tool, and it is, also, more engaging. Since I discovered that the most valuable aspect is the shared insights and learning, next time I would use this technique as a starting point for a series of design thinking activities.

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22,632

Reflection – Visualization Challenge & Selection The Supply Chain Management is a task that demands to take into account different elements, inputs and variables for optimizing resources and finding solutions that meet the expected customer service. Logistics is a key activity for the SCM, the main growth and savings of the whole business normally come from designing an efficient logistics network, but ¿what happens when an actual network needs to be improved due to external and unexpected factors that are affecting the industry in which the business operates? Sketching the network with the visualization tool has been the best choice to stay in the question of “how to keep efficiency in a landscape of uncertainty imposed by the Covid-19 pandemic?” The logistics team of a chemical company I actually work for used this approach of the visualization tool to draw and sketch the different elements, scopes and opportunities our actual logistics network has, with the purpose of improving it and, therefore, achieve the expected savings. Application The process started by drawing on a map the regions where each of the warehouses and distribution terminals operate in order to recognize the top clients of each region, this top was defined not only by the revenues these clients mean but by the amount of material they consumed in the last year; this is a much relevant indicator while selling a lot of profitable products is not the same as moving big quantities in terms of logistics costs and expenses. Once the team was able to visualize the top clients and the respective distribution centers they are supplied from, the routes were clear for everyone in the team; as long as they had the notion of the lead times and location of the different DCs and customer’s plants, this map helped them to sensitize about the problems they face in the diary planning of their deliveries and operations. But, certainly, the solution had not been found until the team took the task of finding every possible and accurate indicator that could helped to increase the efficiency of the logistics operations, whether the data was available or not. So, by means of sticky notes around the map containing the different insights of internal and external stakeholders, the KPI’s were not the only solution, but many ideas about relocating operations, reducing the transport fleet and changing current routes were born and ready to get tested in the next stage as small and cheap projects. Insight & approach This example may not demonstrate a perfect use of the visualization tool in terms of Design Thinking, but as an actual intern, I could relate the importance of graphic elements with a real situation and how these tools managed to solve not-seen problems with future small projects which, surely, will be implemented in a small scale but with iterative trials. It also gave me an approach to the mindset needed in DT, which demands engagement, questioning and testing ideas, accepting uncertainty and experiencing customer’s needs.

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22,633

MIND MAPPING TOOL Challenge –Addressing the problem of professionals who are constantly on their workstations in offices and have a sedentary lifestyle because of which they have many health issues related to physical posture. We can improve the health of every individual with the introduction of compulsory 20 minutes play time of the indoor sports like table tennis, badminton, billiards etc. Since today everyone is ignoring their health because of busy life, the incorporation of indoor sports not only offer entertainment, but are also good cardiovascular exercises that extend health benefits to players of different ages and fitness levels. Be it any age group, people face chronic to acute health problems because of lack of body movement and prolonged positions or postures and stress. All spheres of life get affected by little negligence of health. The introduction of table tennis as a sport reduces the risk of injuries and the intensity is manageable for most people. It helps to lose weight and avail several social, mental and health benefits. Selection- The design tool selected is called mind mapping. Mind mapping is one of the most powerful tools in the design thinker's toolbox. It’s used to look for patterns. Mind mapping is looking for patterns and insights in a large quantity of data one has collected during one’s exploration of what is the current reality. It helps to develop criteria for “what if ”stage. It is moderately a graphical representation of large chunks of data to organize it in an easily understandable manner. A mind map is more creative, intuitive, and a more visual engaging idea. In design thinking, one uses the mind mapping process to capture and represent the minds of the customers. It’s not the stage of coming to conclusion or solutions rather it is the stage of figuring out possible ideas for deriving solutions. Sources of data collection can be ethnographic interview results, formal quantitative data, surveys, questionnaires etc. Application- We created a mind map highlighting topics such as problems faced by targeted customers (sedentary professionals), reason for introduction of activity, options that can be considered for improvement of health, alternate solutions, prime issues at work, choice of activities that the workers may prefer, work patterns, working hours etc. Interviews, surveys, and questionnaires were conducted to receive the feedback of the targeted customers (sedentary professionals). We asked the workers working at different levels of the organization to create a mind map describing their current health conditions and the amount of work they do, their working hours in seated position and whether they do any exercise in a day and asked them to list the indoor activities they wanted to opt for if a chance was given to do so. Then these mind maps were evaluated to come to a solution. Insight – Seeing the productive generation suffer because of the negligence of their health traumatizes me, as people capable of doing their best are unable to do because they spend less time outdoors comparatively to indoors which deteriorates their health. The impacts of lack of exercise on target audiences, are as mentioned below: • Physical inactivity may increase the risks of certain cancers. • Physical inactivity may contribute to anxiety and depression. • Physical inactivity has been shown to be a risk factor for certain cardiovascular diseases. • People tend to put on weight leading to obesity. • Sitting for a prolonged period may lead to a decrease in skeletal muscle mass. • Physical inactivity is linked to high blood pressure and elevated cholesterol levels. The solution for the above-mentioned issues after analyzing the problems and suggestions of the workers from indoor activities like badminton, table tennis, billiards etc. was table tennis. The reason was that this sport occupies less space and more over it- • Improves hand eye coordination • Develops mental acuity • Improves reflexes • Burns calories • Improves leg arm and core strength • Keeps brain sharp • Stimulates the hippocampus that retains long term memory Approach – Storytelling is an apt tool which can be implemented apart from mind mapping, as it could help us to motivate and inspire people to exercise, which would be a step closer to a world with better and healthier people. Listening to their side of stories could be a tool helpful to understand their hurdles and provide them with solutions to take up exercises or sports. Speaking to people gives us a platform where one-to-one interactions or group interactions will help people understand the dilemma of the current generation and what could be the downfall if precautionary measures are not implied. We can have a more deep and meaningful experience of their problems only by having a close reading of their behaviors, subtle indications, their non-verbal expressions, body language, and environments. Being a good listener could help us to judge situations better, and not jump to conclusions. It would also help us develop a sense of care, a desire to continue motivating people for the good cause, nurture, and provide them with the required assistance.

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22,634

Example Reflection – Storytelling Storytelling helps in explaining the interconnections among people of various backgrounds in different situations and settings, teaching broad lessons that engage human beings as listening engages people. Stories generate plethora of questions and questions expand the breadth and depth of stories, leading to a lot of innovative thoughts and ideas. Storytelling becomes an important tool for feedback, which is the basis of the iterative process of prototyping that lead to solutions. Stories and prototypes are intertwined, explaining and repositioning experiences through a multitude of potential interpretations, which allow researchers to test new solutions before committing exclusively to a particular policy, program, or service. This is a story of a 19-year old boy who was in his first year of bachelor’s degree. Unlike his classmate he was handicapped, shy, low self-steamed and always molested, teased by his peers. Although he has a good academic background but he seems like a hopeless guy who was introvert and bullied by a lot of people around him. Meeting with this person I was not able to understand what is going on in his mind. Just a leg injury has taken his happiness away or there is anything else hidden in his heart. I speak to him, made him as my friend, tries to make him speak, make him lighter and around three months it took him to be comfortable and he started sharing his thoughts with me. I was also sharing my life stories in order to help him to visualize a state of independence, I use his feedback against the context of my story to ascertain his goals, and sometimes we use stories to better understand our interests and thought processes. I use this information to develop different strategies to try and find a way that works for him and for many other people to gain more independence in the areas they find lacking in their lives. Slowly and slowly I tried to inspire him with a lot of inspiring thoughts, stories and given a lot of biographies and autobiographies of successful personalities most of them were physically challenged. Just giving him a ray of hope and telling that life is so big, so many things are around to do for you as an individual and for others made him to see life in broader prospective. Today he is working in a multinational company. So, I used a lot of stories for motivating him, sometimes a little story can do wonders and bring success and smile in many faces. This man story can also be inspiring too, especially, for few of the less privileged. I am an engineering student; I learn here a lot!

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22,637

Learning Launch - Follow the Sun Deploys The Challenge: Currently, I work as a Release Manager for my organization. We have a collaboration software that helps drive work forward. In my organization we believe in quick iteration, fast feedback loops, and responsiveness to customer feedback. To add to this we also have a number of Engineers who were suffering given that our deploys were not reliable causing frustrations and a decline in productivity. . With these values and issues in mind I was given the challenge of refining our deployment system towards continuous integration and deployment so that we can release more frequently but focussing on reliability and safety. The project team includes the Developer Productivity/Internal Tools teams. The scope of work is estimated to take about two sprints (4 weeks) to complete. With our approach being very manual we are very dependent on humans deploying the latest version of our software which makes our deploys error prone and slow. To add to this issue, we have Deploy Commanders in the East Coast that are burdened by these manual deploys as well. As part of this launch we will focus on understanding our key stakeholder’s (deploy commanders and engineers) needs and how we can make deploys more safe, reliable and fast. Selection: After carefully looking at our problem the team has decided to use Learning Launch tool to introduce an experiment with our deploy commanders to quickly test our idea/proposal of “follow the sun deploys” Application: As part of our first learning launch, we focused on introducing a regular deploy cadence starting Monday through Friday. We introduced a rotation where we would do about 12 scheduled deploys. During each deploy, an engineer is designated as the deploy commander in charge of rolling out the new build to production. Having this regular cadence would introduce the reliability the engineers found productive and it also gave us the safety we required. As part of this experiment we included Deploy Commander training as part of our new Engineer Onboarding. Secondly, after we saw the success of the deploy rotation as part of the second experiment we started introducing these shifts in other timezones such as Pune, Melbourne and Dublin. As we rolled these experiments out we regularly sent out engineering effectiveness surveys to get quick feedback on the new deploy process. Insight: By applying this tool and conducting these experiments we gained insight into the thought that even though these deploy shifts relieved the concerns of a few engineers, most of them expressed their desire for complete automation of the deploy process. As anticipated introducing these shifts across various timezones proved to be extremely beneficial by providing complete coverage through the 24 hour period and hence we ended up calling this our “follow the sun experiment”. Having these additional shift also eased the burden on our East Coast Engineers. We are continuing to include various mechanisms to take. us to our final goal of completely eliminating Deploy Commanders and having the entire release process automated. Approach: Our team is continuing to use this approach to introduce tiny experiments across the various deploy processes to see where we can eliminate manual intervention. This has allowed us to fail fast, pivot and gain the quick feedback/insight we require from our stakeholders/customers.

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22,639

Assignment outline: Select one of the four design thinking tools presented in the course (listed below) that you are interested in applying to a challenge of your choice. Tools: 1. Visualization (Module 1) 2. Storytelling (Module 2) 3. Mind Mapping (Module 3) 4. Learning Launch (Module 4) Reflection Challenge I work in a training team where we often get requests for ‘training’ through a portal that includes an intake form. These requests are often for us to ‘tell’ people about something and usually in the form of a powerpoint deck that isn’t always about the audience learning anything. This is usually because the requester is a manager of sorts that goes to a lot of meetings where decks are shared and thinks that this is the only course of action. They usually don’t know what we can offer and what the best form of communicating their message out would be. This means we need to articulate why what they want isn’t always training and if it is, why powerpoint isn’t always the best way to communicate their message for the best outcome. We then need to work with them to make sure they understand and agree on other methods. Selection For this problem, I could have picked either visualisation or storytelling. Visualisation would have been able to convey whether training was the best solution for their needs in the form of a process map, but I felt like it wouldn’t have conveyed why powerpoint wasn’t always best. By looking at the powerpoint issue, requesters would see us more as experts in what we do and then hopefully would take our judgement on whether training was required. Therefore, I chose to implement storytelling. I don’t want to tell my stakeholders that what they want is wrong because that will only annoy them. Plus, they may be inclined to dig their heels in and demand that we provide this ‘training’. However, I do want to convey the idea that powerpoint isn’t always the best option. Plus, I want to do this in a logical way and that’s what storytelling is all about. If I can create a cause that ignites the idea that powerpoint isn’t the right option early on, it will be easier for me to sell the right solution later. Application To implement my storytelling idea, we created a video with background uplifting music to help convey our positive message. It links text and smaller videos of people doing those activities so people can put themselves in those shoes. This video starts off by setting the scene. We introduce the idea of how we learn to walk, learn to talk and learn to ride a bike. And then I make my point that all of which are definitely without powerpoint. And yet we still learn. This provides a great ‘A-Ha!’ moment that people can get on board with so when we continue and say that this is why we don’t always train our call centre agents this way, people are already onboard with the idea. I could include an interactive element where I get the audience to take part in compiling an internet based mind map about the best training that they’ve ever been part of before we then explore all the different options we have for training. I’d then conclude with a call to action that we can work with stakeholders to find the best option so make sure that they start the discussion. We attached this to the portal where our training intake form was so that requesters would be able to see this first before making the request in the hope that they wouldn't specify how they wanted the training to be delivered so that we could have that detailed conversation with them instead. Insight By doing this we saw fewer people requesting powerpoint decks because they knew we could offer more and often they would advise that they’d leave the delivery option up to us to decide as the experts. This also meant that if we thought that ‘training’ wasn’t the right solution, we’d be able to make a recommendation for alternative methods that had less resistance from the requester. This could include improving or providing job aids, identifying cultural, motivational or environmental differences that needed to be resolved in other ways or sending simple communications instead. Approach If I was to look at this problem again, I think I would look more broadly at the problem. There is a risk that our storytelling tool misses some people who don’t have time or who don’t see the value in watching the video first. Therefore, I would book meetings with our senior leadership team and main stakeholders to deliver the video message in a ‘Ted Talk’ style that had more moments of reflection for the audience. This way I could expand even more into the benefits in a way that culturally, people are now used to. This would in effect work as my ‘big bang’ and then people would still have the smaller video to refer back to when they came to making requests. This may also mean that more people referred back to the video which would reduce the risk of our message being missed by some people. In my ‘Ted Talk’ I could still link into how they learnt to talk, walk and ride a bike but I could go further. I could start this by looking at powerpoint presentations in schools and when they felt like they worked. For example, copying diagrams from the presentation or memorising times tables and history dates. I could then expand into when people feel like they hate powerpoint style learning in theory tests and work compliance CBTs and then look at how we can change things. This could be with more bitesize microlearning, using online learning options, utilizing independent study time, flipping classroom time to mean they condense learning after independent study or they have access to recorded sessions that they can view in their own time. The options are more than having a classroom full of people viewing a powerpoint deck and by linking examples to things that they commonly know and have done before, the message is easier to understand. Plus, the wider audience means that more people are also aware.

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22,640

CHALLENGE Am an analyst, working as an intern for company that deals in the production and sales of raw material for the production of plastics and my challenge was to enhance growth in the production sector to meet up with the weekly and month demand of product(raw material) as the company could no longer meet up with the customers demand for is product, the project scope consist of two shift(day and night) with 20 worker in the production sector along with supervisors two from the two shift and the general supervisor also the HR department and some other important members of the organization a small team put together to enhance different Ideas embracing the act of a learning mind, the project is schedule to produce result before the monthly demand of product , which means challenges are melt to be resolve between the first three weeks of the month. SELECTION Although the small team stated other design thinking approaches as every ones opinion was consider, but with some few assumption as team we agree to apply the learning lunching, a fast cheap experiment, to test hypothesis and our motive was to learn, and also to get the truth that saves time and money. APPLICATION First we begin by asking questions created as a list of dis-confirming fact among small team and also pay attention to observe how each shift carry out various duties during work hours in other to generate data , within small group we begin by asking the question on "what is" the current status of machine from identified users of the machine also what is their relationship like as co-workers what is the environmental condition like to them, if they are satisfied with the duration of time schedule for each of the working shift and if they were aware of the current situation of the organization although such information are not at the disposer of production workers but it just a way of getting them into the conversation by telling them , as answers are allow from either end of the small team going on with the conversation we ask the question on " what if" the organization is working on expanding the production sector will it help the current situation also what if the organization is making a budget to buy new machineries which of the machineries are to be included, double or excluded on the budget considering their different usage and necessity and also what if the company want to dissolve old shift and allow each workers to create shift to match with their repertoire , and of which we had positive feedback from the data we gather reflecting as confirming facts which were more likely to be truth so we had no need to "pivot" or "trash can", with the ideal gotten from one week of observation and small team learning we decided to conduct a fast cheap experiment, based on the Confirming facts we created an hypothesis with the idea to improve production scale to meet the demand of a particular set of our costumer(dissatisfied ones) weekly demand of raw material, on the what wows and what works zone our idea to dissolve old shift and allow each worker to create shift that best suit their persona, co- create a medium that allow each worker to be a boss in their field in the production process by assign each worker to a particular machine of their specialization to report directly to the supervisors, the idea satisfy the need of our customer weekly demand for raw material better than the current alternatives, and after the first weeks of the experiment the other ideas generated through learning lunch where further implemented as the scale of production improve awesomely in less than three weeks of the application of the learning lunch approach. INSIGHT The knowledge I gained through this learning lunch exercise is the certainty of the saying that ‘idea are like sand’ and best way to position yourself for these ideas is to have a learning mind and also by applying learning lunch our assumptions were turn into Confirming fact and also became the idea that resolve the challenge better than the formal alternatives. APPROACH Despite that the small team had other design thinking approach to consider the learning lunch approach prove to be useful for this particular project and the company adapting to learning mind is also willing to consider other design thinking tool /approach like story telling for the company advancement after the positive change experience by the company due to the application of the selected approach, the learning lunch approach.

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22,641

My best teacher ever - Storytelling 1. Challenge: Describe your challenge, including all relevant information. Back in 2009, I lived in Venezuela, a country extremely hit by poverty, criminality and so many horrific things. I was a student at the Mechanical Engineering faculty, and we were having the most incredible problems you can imagine: we couldn’t take our laptops to the classrooms because there were too many thieves that have robbed an entire classroom in our building before (with actual guns in their hands), the laboratories didn’t have enough material to work because it was very expensive, and when we left the university at 6pm every day, we knew there was a huge chance of being robbed in our way home, or killed (and this is not even an exaggeration). All of these were causes for the lack of attention from us students during the lectures, and one particular professor noticed we were in great need of the right words, he sensed we were at the brisk of leaving the university for good. 2. Selection: In your own words, briefly describe the tool you selected (e.g., what it is and why you selected it for your challenge -- including any appropriate video lecture references). Attending as many lectures as I have in my life has taught me one thing, some subjects are extremely interesting, but if the professor is not giving his 100% to get to you, you’ll find it boring and irrelevant. Storytelling makes you feel engaged, gives you a cause, it answers why you need to pay attention without explicitly telling to do it. “Storytelling is putting the human beings and their experience front and centre. Take the listener along on their journey” as the content in this course says. My professor of Fluid mechanics knew this very well and he used this tool to give us not only hope but motivation. 3. Application: Describe how you applied the tool you selected to your challenge (e.g., what you did and how the tool was applied effectively or ineffectively). One day, at the beginning of our lecture, my professor said, “I want you all distracted today, It is not important what I’m going to say, you can sleep in your sit, use your phone or do whatever you want, It won’t affect anyhow your final grade”, of course this caused the opposed effect and all of us were extremely curious of what he was going to say. He continued, “I’m 66 years old, my back pain is unbearable, the payment I receive from teaching covers only the 50% of my monthly expenses and takes 80% of my time, I have to come here by bicycle because I can no longer maintain a car. So, why am I so stubborn, and instead of going into pension I continue to come here?”, a silence invade the room, we were so focused on our problems that we never once thought that our teacher was also suffering the problems we were facing plus 50 years more in his back. “BECAUSE I’M IN LOVE WITH PHYSICS” he screamed and we were shocked, “I never forget why I decided to come here in the first place 23 years ago, the same reason I’m here today: the situation is deplorable yes, but that’s the country’s situation, not my head’s situation, I won’t let it get to my thoughts, I know difficult times are not forever, knowledge is. Being sad and scare is a choice, and I chose to be happy”. He then started to smile, letting us know why they say, “The devil knows a lot more because of his age, than because he is simply the devil”. We were never the same after that day, we realized that we could choose to be happy and do the things the best way possible, even with the outside situation being so challenging. It was so effectively told, this storytelling, that still today, I lived by those words. 4. Insight: Describe the insight you gained from applying the tool you selected to your challenge (e.g., how an insight affected your thinking about the challenge and about design thinking more broadly). That storytelling did non only change the way we behaved during college, but the approach we all have towards life. Only a few days ago, so many years after that incredible day, my colleges and I, all living abroad, still remember those words. He was so wise to speak about himself and never mention a thing about us, he did not lectures us, he did not put any blame o victimize anyone, and by doing so opposite of what normally happens, he allowed a 50 student’s class in one of the most catastrophic places on earth to graduate with honours and in time. I get that design thinking is a way of living, you need to avoid all traditional approaches and understand in specifics your subject, the more details and less generalization, the best outcome. 5. Approach: Describe what you might do differently next time -- applying the same tool you selected or a different one -- and the reason(s) why. The only thing I would have changed, from the teacher’s perspective, is doing it sooner, because the tool was applied to a such a level of perfection that I can’t imagine changing a thing about it. From us students, I think we should have done a mind mapping “Looking for patterns and themes in your data”, to acknowledge the fact that for every lecture we had the same attitude obtaining the same result, a bad one. Because the change in our mental structure was going to create an ease in studying that will allow us to take it as a dare, not as a suffering.

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22,643

EXAMPLE REFLECTION – MIND MAPPING CHALLENGE & SELECTION: Mind mapping is the tool that I usually use. I am student of second year user experience design. Apart from that I am a professional kathak dance learner. I am being learning this classical dance form since 10 yrs. Many such situations occurred till now where I was not able to do all things simultaneously. This clashes included exams and many more things. Once a situation occurred that I had my dance exam and college semester exams were in same month. And now this situation left me in dilemma. Mind mapping is a graphical representation that helps to structure information and generate new ideas. The challenge was to study for both the exams and get good grades in both of them. And that every time I think mind mapping tool can help me manage and innovate. This tool would help me use the time efficiently and maintain a good score. APPLICATION: So it would be the application of my tool to complete the challenge successfully. It was pretty much different to do dance practice and study for exams managing college attendance. I started mind mapping the ways that what are the possibilities of doing this both tasks in more efficient way. Basically I made a list of small tasks related to both the challenges. Then I allotted a specific time to them and created a mind map of this ideas. I started putting new innovations to the process. Like if I would complete one topic from chart I used to add another and keep myself busy. I started balancing both creative side as well as study side of it. With the use of mind map I used to know the topics which I covered and which are left to do. I organized a special time to do editing of my exam portfolios. This was time when I usually got bored of studies so it helped me in organizing the time efficiently with relaxation to mind. Finally when all topics in mind map were covered I tried to include new topics to it by analysing the weak points in me and thus leading to innovation in my challenge. INSIGHT: So using this tool was great. It was a new way to make use to this tool in challenges like this and make them result in a very good manner. At times this made me think that I am in some game and I would get a level up if I would complete a task. Mind mapping made me learn new perception of tasks and get succeed in them as well. I think in this design tool the process and its appropriate execution is more important. And it really worked well. I was able to make it possible and keep my score constant and a grade up too. So I started with this process for almost every single and important task of my life. This would make me think more differently and with very patient impact. APPROACH: I can probably try using different tools in different situations in order to explore its results. But it’s for sure that this tools are going to be helpful in such challenges and get good output.

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22,644

C1 - Internal use REFLECTION-VISUAL TOP DOOR DEPARTMENT STORE STRATEGY Challenge: Men’s fragrance department is being moved into an undesirable location which could be disastrous for my retail sales in my two biggest stores. I work for a major Fragrance Company and my biggest Retail Account is making some mandatory floor plan changes. It doesn’t look like this will be beneficial to my fragrance business in these stores. Mens fragrance does a significant amount more of my retail sales than Women’s Fragrance and this is the part of my business that will be impacted. I have to find a way to continue to make my sales goals. Problem #1 Mens fragrances is being moved from the Mens dept. to the Womens dept. Mens fragrances will be combining with Women’s fragrance on the Women’s floor in the store Problem #2 How do we get our male clientele to go upstairs to purchase their fragrance since there will be nothing to draw Men to shop upstairs because entire floor is geared towards women shoppers. Application: I needed to come up with a strategy to continue to grow my retail sales. Since we no longer had representation in the Mens Dept. I partnered with Store Management to put together a floor plan complete with an event strategy for every weekend in our original location in the Mens department using brand specific banners, alpha towers to place product to sell and tables so we had dual exposure. We added Women’s fragrance testers and product to our Mens fragrance set up in Mens to show his and hers representations of the Fragrance. In order to increase our average unit sale we asked every customer if they had someone special besides themselves that they like to buy fragrances for or any upcoming birthdays / holidays etc and demonstrated it on the arm side by side. This strategy proved to be a huge success with nothing more than a suggestion and demonstration. In addition to the space that we secured in the Mens Dept. for our weekend events, we attended morning rallies to kick off the events. We held monthly associate trainings and gave them gratis to take home and try in order to get the store associate involved in selling our fragrances. Insight: Once I learned about the move I was so concerned about the possible disastrous results this would have on my business that it was hard for me to step outside of the box and think about creative ways to continue driving my business. I wasted some valuable time by not thinking outside of the box and recognize that there was a great deal of opportunity to not only maintain, but growing my business. When we put this plan in place and executed this strategy my business grew double digits. Approach: Partnering with the Store Management was a crucial step in the success of rolling out this strategy. They were just as concerned about the move and the potential loss of not only sales but clients that did not want to be bothered by going upstairs to buy their fragrance. Strategizing with the store helped to build an even stronger relationship because we worked together to find a solution. I learned that staying positive and keeping an open mind, looking for opportunities within obstacles and partnering with the store are crucial to running a successful business.

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Visual brainstorming - Visualization Challenge I worked as an intern consultant for a company, which was facing a very difficult moment. My challenge was to facilitate the re-building of a department concerning the teamwork, motivation and engagement. Selection One of the approaches used during the workshop was what I call “visual brainstorming” – the question was: “how is the company of your dreams?”. All colleagues attending the workshop had only one blank flip chart paper to draw together the company of their dreams. I chose this technique because it strengthens the teamwork. Application First I asked them the question above and gave them some time to think about it. After I told them that the idea was to draw the future we dream together. Technique rules: 1. every one participates 2. one per time 3. no conversation / dialogue allowed 4. just “small” draws per time 5. until a “big” draw made together is done Insight & Approach By the end of this exercise, we had an inspiring draw and all colleagues had the chance to say how they felt doing it – it was really interesting listening to them, especially when they were explaining what they had in mind in the beginning, which was changing along the exercise in order to build only one draw together with the others. This exercise showed me that when an idea is built together with others, all of them feel part of it, consequently we have more engagement, in spite of the final result looks different from the individual initial idea.

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22,647

Reflection: Visualization Tool Challenge & Selection: I’m a part of the community health awareness committee in my city. We conduct health awareness campaigns to educate middle-income and low-income strata about various disease having a high prevalence in that community. Our aim is to provide 3 things: 1) Educate masses about various disease 2) Eliminate ignorance factor among people about their pain and health conditions 3) Guide right care through prevention and care centre facilities. Our biggest challenge lies in explaining the scientific concept of disease or damages caused to the human body because of lifestyle diseases and habits like smoking, sedentary lifestyle, etc. Since our target group is devoid of basic human body knowledge, they tend to overlook the damages caused internally to the body because of many diseases. Our earlier approach was to verbally explain internal effects like how smoking kills and how it badly affects the lungs of the smoker and reduces their life span. We realised just by stating the facts verbally it doesn’t help to serve the purpose of community health building. My choice of selection is Visual Thinking to achieve a common platform for every layman to understand the disease problem and improve their health. Application: One such campaign I designed was for spreading awareness on the harmful effects of smoking. My idea was to represent Smoking Kills campaign as a Dart Game. The Human Lungs picture are glued to a Dart Board and I created artificial Cigarette Darts. This was developed as a 3D model to be played by our community people who often engage in smoking. They got 3 chance to play. Basically, while playing this game, they were throwing cigarette darts into the lungs and puncturing them. This made them realise how they puncture their own lungs while smoking every cigarette. Another campaign designed was to fight Dengue in one community area having high cases of dengue. Similarly, I went ahead with the Visualization technique and conducted Wall Painting campaign in that community slum area. The painting had a dengue characteristics mosquito in between painted in black and white. Diagrammatic representation of symptoms, treatment and prevention care was also drawn. The mentions were given in regional language for easy access and more adaptability of the masses. Insight & Approach: I realised how this technique worked wonders for my campaigns. In the Smoking Kills Campaign, people got a real feel of the harm they were causing with their habits and I could connect with them with Story-telling of many survivors who gave up smoking and are leading happy and normal lives. With my Dengue Campaign, the community area with the painting started imbibing healthy and hygienic habits in their surroundings. They came together as a community and took all the preventive care of reducing the number of dengue cases. The wall painting reminded them about they could achieve their goals in unity and lead a healthy life. The feedback recorded saw various measures in place to curb the mosquito growth and behavioural change among the community people leading to healthy practices. I always thrived to work for the betterment of the community and to bring good health and smile on everyone’s face. Design Thinking for Innovation course made me self-aware about the biases I made during my service by just giving speeches to the audience about good health and no practical and ground approach for the same cause. Using the Design Thinking tools like Visualization and Story- telling, I managed to empathise with the masses about their lack of knowledge and understanding of the human body and functions. I could then define problem statement clearly and ideate more practical and easier to comprehend campaigns and test them in the community areas. The most important factor is feedback here, more feedback led to more clear problem statements. I will continue using this methodology in my campaigns and improve my approach further. Thank You.

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22,652

Mind Mapping Challenge and Selection The tool which I used is Mind mapping. It is very important tool for design thinker. It is necessary for the entrepreneur and all innovators it will help them to understand the current situation and how they can make that product. I am an engineering student so I believe that this tool is very important for me to solve the problem and think new ideas. In the mind mapping the things must be considered are ‘what’ ‘why’ and ’how’ with these things we can easily think a new idea and think that how to implement it. What - The first thing is to do is we need to know the current status of technology and according that situation and need of that product we can make that product. Why – We can also think about this what is different in our product from others and what is the working of the product and how can it will help the people and It should be in demand. How – After deciding all the elements it is also very important to know how should we do that work or make that project all the procedure should be clear in the mind. is very important to know the feature scope and need of customer or investor of a product. Application I applied this tool for solving problem of the wheelchair person. The idea is when the wheel chair person is alone at home and he is on the bed and he had nobody who can help him reach the wheel chair and to go out for market or move in the house. The aim of this project is to use wheelchair automatically for moving forward, backward, Left & Right. A wheelchair is an electric wheelchair fitted with acceleration sensors, obstacle sensor and computer to help less able drivers achieve some independent mobility. By just tilting acceleration sensor wheelchair can be moved in four directions. The obstacle sensor can help the rider control the wheelchair by taking over some of the responsibility for steering and avoiding objects until he or she is able to handle the job. The amount of work that the rider chooses to do and how much control is taken by the chair is decided by the rider and his or her care. So basically, it was a wheelchair which will be controlled by the voice or mobile phone. We can call the wheelchair by using our voice or by using our smart phone this chair will adjust itself to pick the person from the bed. The application of this chair Hospitals, Health care centers, Old age home, Physically handicapped individuals, Sports. Insight and Approach I had leaned so many things with this project in this project faced so many problems regarding hardware and software but in the end, I think about all the problems solutions all is this done by the mind mapping I believe if this project will be implemented it will be solved problem of so many people. It Increased mobility, for disabled people who cannot use their arms to power a manual wheelchair, or for people who do not have the upper body strength to self-propel a manual wheelchair, power wheelchairs offer the ability to control by the mobile with the use of a joystick and it will also be controlled by the voice.

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22,653

Reflection – Learning Launch Challenge & Selection: I have been assigned to lead a digital product team which is tasked to create the groundbreaking innovative product based on the ideas by the ideation generation exercise for the company which is in retail sector and has over 30 brands. Objective of this ambitious project is to identify potential customer, target them, expand the user base for the company and thus increase revenue by 20%. Company has done huge investment in this initiative hence there was high pressure to do things right. Since there is vast competition in this dynamic space hence whoever hit the nail fast and in the right spot will be in advantage to take maximum benefit. Among many challenges, one of the most prominent challenge was to align various stakeholders from different departments, gather the specific points, agree on the scope, specs, specific nuances of each of the 30 brands and proceed with the execution to have the flexibility and customization capability. This is a complex and time-consuming task itself for each of the phase. Since there are various ideas been in place, and in the lack of much historical data, our core project team felt ‘Learning Launch’ would be ideal to choose the best idea, test the hypothesis with subset of brands may be 2 to 3 so as we can experiment and learn. This will allow us to meet the main objective – shorten the timeline instead of waiting for a perfect tool which satisfy all the 30 brands need. Inspired by the IBM story, the way they adapted learning launch, our purpose is also to learn and then improve, hence this specific tool is selected. Application: Well we have our say and started the Learning Launch process, in our quest to shorten the launch, we started the process by first identify which is the best idea amongst the various ideas, search for the facts keeping subset of customers in mind, create the Hypothesis with ample quality and quantity of data. We started first by selecting best suited ideas and start narrowing down by having group discussions, to establish the facts, most importantly searching of confirming and disconfirming facts without any bias. I know it is easier said then done but to achieve this, we really had to work hard. First, to get the composition of core team right which is to have the right amount of representation from various business/functional areas to have the varied viewpoints which are not biased or influenced to one section or business group. We struggled to get the right mix and initially had to deal a lot until we started to get on common understanding that not all ideas are good but we need to determine what would click at that point in time with support of facts, data and assumptions. Now key was assumptions, we came up with assumptions either in support or against the idea. We started with a Hypothesis, worked an assumption in areas pertaining to: Value creation, Execution, Dependability and Scalability. Further we prioritize the key assumptions. Post which we have worked to design the test for the key assumptions and finally perform the tests. Based on the small subset we either get the confirming data or disconfirming data. Based on this outcome our cycle would start again. As part of Learning launch, we captured the “Key Assumptions” data in excel, categorizing with “Who”, “How”, “Timeframe”, “Cost” to systematically go about each assumption. Insight & Approach: What we have achieved using the Design Thinking tool- Learning launch is fascinating. I started to admire and appreciate when we have gone through the process, that it is a mindset which matters most. We can only achieve the desired result if we approach any situation with an open Mindset. I learned that mindset helped avoid mistakes and keep us focused using objective data and analysis. we also see how Mindset harness process and assumptions. Basically, forming a small team also helped to stay on course and generated specific, meaningful and actionable insights. Another key point is involvement, which also confers a sense of ownership, rather than feeling coerced into accepting someone else's answer, I get to be part of the journey. I am exhilarated by the sense of being part of something truly significant in the making. With these insights gained, we were able to make the project execution cycle shorten, launch the tool to 3 shortlisted brands instead of 30 brands. Due to this process, we learned immensely and improvised the tool in subsequent release following the same process. I would definitely prefer and go with Learning launch tool as this has helped us uncover so much potential points, powerful insights and take the similar approach adopted as in previous design thinking tool. This process helped to pursue the strategic opportunities, stay focused on the action and more importantly on the question. We tend to learn steadily and slowly, especially enjoyed the phase of uncertainty where we didn’t have the clear-cut answers and had to strive for the right answers. This ends up producing a much better understanding of the problem and the challenges that we were trying to solve. I learned to work to search for higher ground and not for common ground. I also use this technique due to the gains realized from diversity of perspectives and experience that brings with it, which is potential for real innovation, at the same time it provides potential for tremendous conflict in groups. I will go with this tool as this allows to settle and emphasize on optimization rather on satisfying or agree on least bad solution. It has helped increase the speed of learning, removed barriers. It helped in enforcement for close engagements, and quick alignment. Biggest of all, I will use this approach as it serves a better collaboration tool. Another key aspect I will try is to leave space for others to contribute which I learned is very effective way.

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22,655

Challenge & Selection Most of my challenges are geared towards trying to modernize telco technology to better enhance the network and services. Being a UI/UX designer myself, I am pretty much accustomed to visual thinking or visualization as a way to understand situations. It is also a way for me to attempting to identify whatever possible solutions to the problem. By using this approach, I am able to portray directly the client’s requirements thus understanding what the customer empathy would be, rather than just giving my solution front and centre (Video Week2: The Story of George & Geoff, 15:00-15:07). Application I start the process by collecting existing material to understand the current situation or environment on things or process that needs to be improved. These materials can be a guide documents, procedural or event operational material. If they are not sufficient, I will conduct an informal interview with the clients, stakeholders or even the person that might use the products. With all this information, I would create a user journey by drawing a process flow charts (what is) from end-to-end. This will be my point of references and any of improvement must be better than this flow, either by reducing the number of steps taken, or the whole completion time can be reduced by other ways possible. This is the part where a lot of question will arise just to understand more details on what make the current process happens as is and define what are the things that are really important to the user during the process. Then came the research process, where all the questions must be address with some other intuitive ways. New method or ideas were drawn to solve certain issues. As mention in video (Week3: The MeYouHeath Story Part1:What is? 3:36-3:53), the purpose of research in this stage, is not to prove that an idea is good, it’s to inspire us to have better, more innovative ideas. Once I chose few solutions, I will draw prototypes or a mock-up of the said solutions to determine the whether the methods will work or fail. The visualization will helps justify whichever method works best. It is also helpful to show the stakeholder my preliminary solution. Interactive design will be added as a wow factor, and finally will be tested out. However, this process normally being repeated several times until the all the needs and requirement has been fulfilled. Insight & Approach What I learned from this method is that, understanding the problem that we trying to solve is important aspect in the whole design thinking process. With the aides of visualization, the problems are more easily shared and becomes a focal point of discussions. It is also a point of references to which process can be improved. Since I discovered other design thinking tools through this course, I would like to approach mind mapping method and incorporate along the way. By doing so I feel that more ideas can be generated, and it will be more focus and emphasise toward product important values which might not be noticeable through other methods.

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22,656

TOOL- MIND MAPPING Tool selection & challenge The tool which I started using frequently is the mind mapping tool. I use the tool before beginning any college project, a piece of art and surprisingly to even type this assignment. I have a mind map ready beside me which boosts up my ideas and doesn’t let me miss any points. By using mind maps, I know what my next steps are which is super useful and can increase the efficiency of the task. I have used the tool recently for my mini project assigned by my EVS professor. I used the tool to list out the contents of the project and made bullet points of the context under every topic. This makes finalizing the drafts easier. Application I start the process with a sheet of paper and pencil. I think using a pencil is a good choice as it helps in eliminating the unnecessary points and points which don't fit well in later stages. Now on the back side of the paper, I write down four questions- WHAT IS? WHAT IF? WHAT WOWS? WHAT WORKS? Now under the WHAT IS? Block , i note down all the possible contents (Keeping the mini project as example) . Now comes the important step, for every content of WHAT IF? I ask the next three questions (what if, what wows and what works?) so that i could eliminate a content if all four questions do not satisfy and aren’t apt. After filtering the WHAT IS block, i move to the WHAT IF block, here i club all contents and check for various patterns . This helps in categorizing the contents and I could create situations and maybe find new ideas or have clarity in how the project is going to be labelled. The what wows and what works block get filled eventually. Now the whole idea behind this is to generate and experiment with ideas within the mind. This is a whole imaginary process which I feel is great to experiment with. With this, the main requirements are covered, i.e, Research, insights identification, establishing a design, brainstorming ideas and developing concepts. All this is possible if we find the perfect pattern. Another habit I inculcated while using the mind mapping tool is that I never create multiple drafts. One main draft with sub topics/sections is the best way to mind map. Having multiple sheets will only lead to confusion. Keeping the mind map a little organized will help in better understanding and finding the patterns between the contents is easy too. Insights What I learned while doing the project is that having a mind map in hand while creating a project is really important as it saves a lot of time and helps in keeping contents organized. It is also important to eliminate context which doesn’t fit the situation rather than keeping it and creating confusion later on. Another important step is to note down every idea possible in the “WHAT IS?” stage. Even the smallest idea could create a perfect pattern and help in creating a project. This is everything I could extract from the Mind-mapping tool and after knowing others views I would improve my mind-mapping skills.

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22,659

Peer Graded Assignment: Reflection Pilot Project: Designing the Right Learning Solution Challenge My company is a learning and development performance-based consultancy servicing the South African market. One of our services includes consulting for learning and development strategies and programme design for the workplace. At the end of last year a new client approached us with a problem they are currently facing with one of their government clients. The government client requires a software solution customised and designed to meet a new business need: becoming compliant with new government regulations with regards to finance and reporting across their local offices. The obstacles our client faced in designing, developing and effectively rolling out the new software solution included: the need to upskill staff on the new software components; the need to design a learning intervention that supports the roll-out of the software solution; the diverse range of computer literacy skills; the challenge of teaching complex, technical, and information heavy content to a broad audience who needs to understand varying levels of complexity and information based on role and position in the local office; a dislike for training and therefore a past trend of shocking attendance for compulsory training resulting in staff lacking in required knowledge to be role and job competent; and limited access to connectivity, hardware and training facilities. The challenge? How do we conceptualize a training programme, intervention(s) and knowledge support process that will upskill the staff to become competent in operating the new software; how do we design a programme specific to the needs of this client that has a diverse audience (varying levels of education, computer literacy, English language skills and knowledge of the new government regulations); a programme that won’t interfere too much with business as usual; a programme that can adapt to both the virtual and physical environments; and a programme that the staff actually want to engage with and therefore partake in the upskilling and training process. Selection At this stage in the client engagement we had a very clear view of the client need and could therefore make some assumptions about a possible (or a few possible) learning solutions that could be designed to overcome the challenges listed above. For this reason, the learning launch tool was the most appropriate and effective tool to use for this stage of the design thinking process. The learning launch tool was used as a vehicle to test our ideas (hypothesis) about an effective and appropriate learning solution in the real market by conducting a pilot project with a small sample group of our target audience. The pilot would provide the opportunity to not only implement an idea in a fast and cost-effective manner, but it would also provide insight into our assumptions and how those align to the actual dire needs of the target audience. That insight would provide the platform to review and either roll-out the learning solution at scale or refine the solution and then re-test and roll-out once ready, or to abandon the solution and go back to the drawing board. This methodology was favorable for this client as the client was under extreme time pressures to roll-out a learning solution to support the product roll-out, and therefore needed to launch some kind of solution to satisfy their client, whilst at the same we were given the opportunity to run a relatively fast and cheap experiment before a large scale roll-out of a support learning solution. Application In order to conduct the learning launch (the pilot project), our team used the information on the target audience, already gathered by the client, to design a learning solution that would address the needs of the client (upskill staff to become competent in using the new software) but that would also take into consideration the challenges of training the target audience that we were already aware of. We started with the first Module that was to support the roll-out of the first software solution component that all of the target audience was already introduced to by their Change Management Department, their Managers, and the Client’s specialized solutions architects. In order to meet the needs of the target audience whilst avoiding the potential set-backs identified in the challenges, we designed a pilot that would contain the following features / design spec: • A blended learning solution that included: o independent online ubiquitous and asynchronous learning o facilitated face-to-face classroom sessions and synchronous learning o social learning through peer-to-peer interaction activities both in the workplace and on the virtual learning environment o remote teaching and technical support via WebEx Team sessions and synchronous learning with a selection of time slots to best suit the availability of learners • A learning experience that comprised of three parts: o 1) interactive learning through engaging in: ▪ Prescribed learning path ▪ Short pop-up descriptions, targets, goals, instructions, and learning outcomes – in easy English, and non-complicated language use ▪ Short interactive tutorials: drag & drop; multiple choice; true or false – practice application of assimilated knowledge ▪ Illustrated booklets that form the learner guides – visual rather than text heavy for those that are not skilled in English and those that have short attention spans ▪ Informal interactive assessment activities – constantly tests knowledge at the end of small sections in a fun and stimulating way to constantly practice what is being learnt ▪ One formal interactive assessment activity – final competency assessment (pass or need to repeat training with recommendations on areas in need of re-training) o 2) knowledge repository: ▪ Information retrieval (all content and information contained in documents intended as reference documents and glossaries) ▪ Videos ▪ Supporting documents ▪ Useful links o 3) social learning: ▪ Compulsory peer-to-peer discussions on specific reflection questions that are designed to assess whether or not learners have achieved learning outcomes with regards to the learning component The pilot project was delivered over three weeks in which learners were introduced through a classroom session to the programme design, objectives, and tools incorporated in the learning experience, learners were given time to conduct independent and asynchronous learning, and then learners were regrouped and engaged with in a second round of classroom sessions to wrap up the programme and ensure each learner was enabled and ready to take the final assessment. Feedback was collected via: • Interviews with Management staff, and Change Management Department o Ascertain: 1) learner feedback from management perspective, 2) management feedback on intervention for team – affect on job performance and competency within the workplace, 3) recommendations from management perspective • Surveys answered by learners o Ascertain: 1) learner feedback from learner perspective, 2) perceived self- competency levels pre- and post-learning intervention, 3) recommendations from learner perspective • Feedback forms that were analysed during the actual training intervention o Continuously assessed learner feedback on a sub-module basis Insight The findings post-training were mostly positive and very interesting with the pilot deemed as a success by the client and the government client. Positives • Learning intervention resulted in a boost in job performance and competency according to management staff • Learning intervention resulted in increased confidence of individuals’ perceived competency and knowledge from pre-training to post-training • 99% of learners were able to successfully utilize the new software component and saw benefits to time, productivity, and accuracy • Learners enjoyed the interactive and diverse experience: interactive tutorials, info bubble pop-ups, guided learning with progress bars and status information (with goals and timelines), interactive informal assessments • There was a 100% attendance rate for both classroom sessions • There was a 100% completion rate for the pilot group • Learners with lower computer literacy levels became more confident in accessing digital learning content, and progressing through digital learning assets Unexpected Negatives / Areas in Need of Improvement • The peer-to-peer interaction was poorly attended, with poor participation rates per reflection question categorized into sub-section discussion threads • The remote sessions were poorly attended on scale with only a handful of learners that utilized the support • Learners wanted a bit more on-the-ground support, or one more additional classroom session to address more questions and provide one-on-one help in person Approach This pilot was deemed a great success by the target audience, the client, and by our team. We successfully delivered a learning solution that enabled learners to become proficient in the use of the new software and were able to perform as expected within their roles with improvements in productivity and accuracy (in capturing and reporting). However, there were some downfalls to the learning design including: the peer-to-peer interaction on the learning platform; the remote support sessions; and the facilitated classrooms sessions (as listed above). Our recommendations to the client for the full scale roll-out therefore included a refined learning solutions that reduced the requirement for peer-to-peer interaction as a compulsory activity, and encouraged peer-to-peer as bonus points and for those interested; we suggested keeping the remote support sessions and viewed this as a necessary cost to cater to those individuals in need of extra help as this method is still more cost-effective that requiring external on-the-ground support; and we included an additional classroom sessions, as more of a Q&A session, mid-way between each module of training to give that extra boost of face-to-face required support. Using the Learning Launch Tool was highly effective in this case because we got to test our ideas relatively quickly and without too hefty a cost incurred, we learnt more about our target audience’s learning needs, and we were ale to design a highly effective, and enjoyable learning solution for the entire project.

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