instruction
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12
229
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3 values
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir QSVGRU when would the next flight arrive?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir that was supposed to say "boo" not book. booo.
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue So anything found while cleaning the plane in DC would be at the baggage office, even something small?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http://t.co/MBcEhCSZX3 @CaribbeJan @islandexpert http://t.co/2Zm4jkAlZl
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways I sent email to customer.relations@aa.com. Will this work?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir so great AA1103 sitting for an hour first technical problems now what?
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways told me I deserved to be delayed because I booked the last flight and then I hear "the only inconvience is missing your flight"
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir hey there me again from yesterday im still on hold
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???ð??ð??â?Œï?â?Œï?â?Œï?ð??ð??ð???
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir the whole plane is the same. How old is this plane? The seats leather is coming apart ay the seams.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways US 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. Fine. Understand.
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
Yall tried it. "@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB??
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir thanks
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united Yes. Luckily I was there.
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways 2 calls & wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help.
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir That's an awesome library.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
^CB how do you know? @SouthwestAir
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson.
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways is the real MVP for holding up the flight connecting Philly to Tampa.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir Always love opening the upgrade email.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...??ˆï??
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights & cheaper costs have me switched. ???? why...so... few...direct...flights?
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir Deborah helped me????
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech issues.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/VD0tLomtwu
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united how is Mexico not international from the us?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica you suck!
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue Statement on #Lufthansa Incentive Offer - Digital Journal http://t.co/GqP69g9ZGW
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways I am good. I just did not understand the terminology. but the merger brings new verbiage
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united If you consider 50 mins for bags @ 10:00pm on a Sunday night "as fast as they can", you should reconsider what you think that means.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue yes! Announced we will take off. You're on it! Thank you!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways thank you for fixing my 5 hour delay.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http://t.co/I5V9wfbtuE
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways is holding my luggage hostage from flight 5182
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir Will do. Appreciate the replies though.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united 16 days for one flight and 8 for the other (roundtrip).
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue is it true there's a new A320 livery and a new website...?!
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir I just received your birthday card. It was amazing and made me smile with joy. Nice videos. Thanks.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir greetings
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united My post was just more of disappointment. I'm a frequent United flyer, it was a simple ??. 1 bad apple doesn't spoil the bunch.
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
Why @JetBlue let someone from black Twitter in their multimedia department?
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united Pleased to be a Premier Platinum
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ??ˆï??
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue who is he I must send a note!!! Too good for words!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir just sent it
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united thank you!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways Reservation agent on the phone did a great job.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir well done, you have taken the fun out of air travel @PHLAirport
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways "good news. We've located the crew and made contact with them". flight was supposed to leave 4 minutes ago. #usairwaysfail
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united Yeah, bag is on the way. As per usual. I'm actually getting used to getting it delivered to me, its kind of nice in a sense.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
?œ@JetBlue: Our fleet's on fleek. http://t.co/3kVkd8yRxa?? + lol wow
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united @bwood we'd prefer everyone hear our complaints amount your airline
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways Thank you, @USAirways! Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir! Thank you! You won me over!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
???‰ð?šªRT @JetBlue: Our fleet's on fleek. http://t.co/dSDEbodmEL
neutral
positive, negative

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