instruction
stringclasses
1 value
input
stringlengths
12
229
accepted
stringclasses
3 values
rejected
stringclasses
3 values
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
Looking forward to using Passbook when I fly @SouthwestAir in a few weeks!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways hello??? Anyone there?
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue I hear you and safety is #1! I think we can get to JFK though now so let's help the pilots, passengers & crew get there safely!
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue thanks for replying-I feel a little better we'll see how it goes ?˜ºï¸â?ˆï??
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir @TheEllenShow @Imaginedragons this job interferes w/Ellen Show & concerts! will alway treasure my @LiveAtFirefly experience!
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways hi! Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day??
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
?œ@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.?? sent
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir first time flying with you. You've definitely won me over!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united what gate is ua5396 leaving from?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
Cool! "@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA??
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united met with agent. All taken care of. Thx for reply
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ??? :-)
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir the status on my itinerary says on request in red. What's that mean?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways still just sitting here. nobody has said anything. What's up?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united I've filed the claim but have no way of calling for updates. Is there another way to do this?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@southwestair @cspkcats let us know if we can help
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue you can 100% confirm that?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways thanks! Can you help remind the agents it's ok? Ps. Heard rumors of a streaming wifi TV/movie service you might be installing
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica Good point!
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ??�& races in Daytona
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue thanks for your reply. It was flight 1572.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united finally made it to rep, who solved my problem.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir Connection is US2065
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways Looking forward to some friends and family time in Arizona.
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways you run a piece of shit airline!! Thanks for ruining AA
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http://t.co/dWEse7Xidr
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
Alright... Someone has to stop this! RT @JetBlue: Our fleet's on fleek. http://t.co/lchVJoliDg
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service!
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united now arrives LAX @ 8:03 am
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. ????
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue thank you. Appreciate that!!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@United is the worst major US airline. More proof: they're boarding the plane with the outside galley door open in 0 degree weather. Wtf?
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir Thank you for the tip!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united flights taking off from IAD this afternoon?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue Customer of the year? http://t.co/epqqONHO2H
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue Annnndddd, I just booked my flight. That was easy.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir is that the flight for tomorrow?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows "On Time" not "In Flight". Thanks.
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir thank you, will do
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica another perfect flight. How come on your planes, the sun visors can stay down? Other carriers make you raise them?
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue true. Maybe. Wish I had expedited security haha
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me...
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir #AmericanView The view of Oregon from seat 31F, flight AA1469 2/22/15 http://t.co/t9JBN9WZtq
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united thnx
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir by far the best example of the worst company @Cowboycerrone
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united I filled out the form but I haven?™t received any sort of email confirmation that it?™s been received. Is that normal?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways shout out to Cathy at the Vegas airport check-in for hooking us up!
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue thank you!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united Thanks for taking care of that MR!! Happy customer.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks
positive
neutral, negative