instruction
stringclasses 1
value | input
stringlengths 12
229
| accepted
stringclasses 3
values | rejected
stringclasses 3
values |
|---|---|---|---|
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue he just went above and beyond to be helpful | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united at the gate! IAD to RDU | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit. @AmericanAir paid far too much for you. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir thanks | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Longing to look into the blue eyes. #firstlove | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Of7PFvQpOY | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir can I use points to book a rental car? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Group Cancelled Flights close to a thousand #flights Monday http://t.co/v1RADYKEP2 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue thank you!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united thank you! Good service, safe flight... 1/2 way home! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue sorry for my misunderstanding of the term, but what does that exactly mean? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways please give Tara G a pat on the back and praise. She was very very helpful. She is at PHL member lounge | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united hi -- @united was. Thank you! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I know where that is! Alas I live far, far away now. #Books | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir horrible flight! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Why close prechk at 8PM on a Sunday at JFK? #annoying | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Is it possible to add companion to only the 2nd leg of a trip? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I DM'd you | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I DM'd child's birthdate and full name. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue - looking forward to it when we finally take off. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Awesome! #bestairlineever | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Yup. MCO. 82°!! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united for our birthdays my fiancé & I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/ | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir iiiii need help with my flight schedule!!! haha | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united said they would give us a refund. 30 days Late Flightr NO refund. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Got it. I am following the United page. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue @vegecomgirl For me it?s not until 6/15. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue thank you!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | ?@AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http://t.co/4gr39s91Dl?ð??? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | Why ?@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipx?? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir @usairways who is the next stop after customer service. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways So any ideas when the IT Geeks will plug in the servers so 639 can be on its way to PHX? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @United - routing a person from Houston to Newark, NJ and then to SFO is not acceptable. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue are you ever looking for interns ? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir @geekstiel Do you know when the last chance is? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue customer service says since my wife setup a family account that she now can't join mine for a year??? Help me fix please. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue thanks! I'll do it. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united What delivery service do you use? I'd like to call them myself. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http://t.co/dS22ceeEnj | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united & on top of no free tv on the int?l leg, now I?m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue thank you. Is there a possibility it will change? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united tremendous. What would you recommend? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir These birds could fly to South America for example #Argentina | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways worst customer service experience ever today. Get it together. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir ok, I just received an email with my registration from your team. Thanks a lot | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica my goodness your people @love field are amazing under pressure ?¤ï¸from Texas #beatstheothers in crisis Please fly me to NY | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir had to be stuck in the middle seat :( http://t.co/dzeGAPfqw1 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 ???ð??? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united wow you even answered back! Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | ?@USAirways: @hegshmeg O?? thank you for that elaborate response | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I have 8 flights with you in the next two weeks :) let's make some good memories! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica got it. All set - Thanks! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please | negative | neutral, positive |