instruction
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12
229
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3 values
Classify the input using one of these labels: neutral, positive, and negative:
@united kept me watching the safety video for the first time in forever. Nice job ????.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
They didnt just tweet this... Nah. RT ?œ@JetBlue: Our fleet's on fleek. http://t.co/1yLn1Gx4QX??
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue hi is there a way we can check to track the flight that will arrive & that will be our flight to depart.
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir can I redeem AAdavantage miles on LAN flights?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united thank you
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica would love to do more for virgin just like I do for @GoPro
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united YOU GUYS ARE HORRIBLE.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@usairways & @AmericanAir planes in #grandcayman http://t.co/GX7QbtckBr
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http://t.co/U390cZpLHl
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue did you know that suicide is the second leading cause of death among teens 10-24
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir TY for your consideration!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir how do I get my companion pass?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways can I get a beer please. Flight #1715
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways skys r sunny air is cold I can't wait to get to #CLT
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir Any way that we could look at other options for today?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow & Ice & Cold, oh my! Will you issue a travel advisory for that?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united is z and d code airfare refundable?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir thank you for quick responses. #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united keeps delaying my flight, horrible customer service
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
?œ@JetBlue: Our fleet's on fleek. http://t.co/Vxn2J36M7V?? this happened
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue third JetBlue flight in less than a week. All Late Flight not for weather. Reliability going downhill.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
No no no bad airline bad! *bops you with newspaper* ?œ@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid??
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica you guys are perfect as always! <3 #WeRVirgin
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir is the vinyl part of the prize too?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir I'm here @ChicagoMidway airport. I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing. #Very mad customer
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
.@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united S/O to @Delta for coming in clutch and finally taking me home ???Œð???
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir Great, thanks. Followed.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united this is atrocious customer service.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? ????
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue everyone is overreacting. Keep up your swag!
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir Hey AA - can you help with an itinerary for a plat custy? Stuck in PVR and phones aren't working
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
Bruh ?œ@JetBlue: Our fleet's on fleek. http://t.co/W9BQiw0aou??
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir When do you all expect to open the reservation through November?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir You don't have those abilities anywhere! Not at the ticket counter, at cust service, or online. That's why we're done here.
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue you found my camera! Thank you! You rock!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue thanks for listening. Doesn't mean I don't appreciate you!
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue I have many allergies and want to know if I can bring an 8oz. bottle of Benadryl on the flight along with my 2 epipens?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue I can't call right now. My baby just fell asleep.
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways please follow me so I can DM you about something
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir: why no charging station in SAN?
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways so what is the difference between Cancelled Flighting and reFlight Booking Problems - will that help me avoid a change fee?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. ???ð???
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir when will the merging of miles between you and @USAirways be complete? Wasn't it this month?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue do you think snow in boston on 2/24 will effect my flight?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks ???ƒð???
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue @TSA JetBlue never disappoints !
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue thanks for getting me to Orlando early #happiness
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@USAirways that would be lovely! You have great people working in your organization.
positive
neutral, negative
Classify the input using one of these labels: neutral, positive, and negative:
@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@SouthwestAir sent
neutral
positive, negative
Classify the input using one of these labels: neutral, positive, and negative:
@AmericanAir 37 minutes??????
negative
neutral, positive
Classify the input using one of these labels: neutral, positive, and negative:
@united where is our luggage
negative
neutral, positive