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Classify the input using one of these labels: neutral, positive, and negative.
@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service sucks and your website is conflicting.
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@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.
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@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee
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@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours...
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So appreciated! @united
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@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke
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@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours
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@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0
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@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.
negative
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@AmericanAir Great, thanks. Followed.
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@USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was "the CEO of #AmericanAirlines" #merger
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@SouthwestAir any chance of adding LAX->JFK direct any time in the future?
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?œ@USAirways: Reminder: From 2/28, we?™ll be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl
neutral
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@united Club in Denver is dope ????
positive
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@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired
negative
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@USAirways can you please post wait time-have been on hold for two hours
negative
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@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting
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@USAirways what's the charge for oversize? Not overweight
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@SouthwestAir El Paso deals....May?¤?¤?¤???ð???
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@SouthwestAir Today is going to be the day, I can feel it! Thank y'all for your support throughout! We're coming home Nashville! #Octavia
neutral
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@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.
negative
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@AmericanAir can you take care @Cowboycerrone please. Thanks
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@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.
neutral
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@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y?™all hold AA1458 to RDU so they can connect?
negative
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@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight
negative
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@SouthwestAir @gruber Finally.
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@SouthwestAir I'm Flight Booking Problems a flight to Vegas. Any good promo codes??
neutral
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@SouthwestAir ???ð??ð??? on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors
positive
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@SouthwestAir this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i
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Thank you @united for your prompt assistance.
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@JetBlue thank you :-)
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@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings
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@JetBlue yes! Always a treat to fly with you guys! ???Šâ?ˆï??
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@VirginAmerica do you miss me? Don't worry we'll be together very soon.
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@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica
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@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!
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Thanks @SouthwestAir ! #heartlanta
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@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.
negative
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@VirginAmerica still waiting to see @Starryeyes_Dev_ ????
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@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef
neutral
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@JetBlue's flight Flight Booking Problems experience is pretty great!
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@USAirways I better get a free flight
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@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise
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@JetBlue thank you. Is there a possibility it will change?
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@SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone & #iPodTouch, not #iPad. http://t.co/XxSaomBdGS
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@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!
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#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.
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@SouthwestAir Can my wife's RR points be transferred to my RR account?
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@united still can't dm, it's LH7631 on 21/2/15
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@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon
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@JetBlue flight 705. EWR to FLL
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@AmericanAir thanks for the update
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@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?
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@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!
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@united is a money sucking airline with terrible terrible customer service
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@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.
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@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.
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@SouthwestAir Thanks I just sent a DM with this info.
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@USAirways you see now that is a lie. They auto respond with insulting email. #sucks
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@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics
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@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.
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@SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?
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@AmericanAir @dfwairport you 2 together are the best part of flying!
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@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!
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@AmericanAir research buddy. Read my previous tweets and get some context.
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@united need help. Never got tickets. Conf #ggqzqd
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@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???
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@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.
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@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced.
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@united I would like to know what's going on before his current flight lands.
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@USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?
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@AmericanAir thank you!
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@SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb
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@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready
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@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business
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@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!
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@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.
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@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print
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@USAirways nope, they just announced we're headed back to the gate.
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@USAirways thanks :)
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@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail
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@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?
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@JetBlue awesome, thanks!
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@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.
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@JetBlue can I change my flight if I already printed my boarding pass?
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@united flight attendant doesn?™t understand not understanding English doesn?™t mean they are deaf. Stop yelling English slowly to them.
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@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy
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@USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't.
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@AmericanAir Thank you.....you do the same!!
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@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!
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@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI Can you help.VA home page will not let me ?
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@SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets
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@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!
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@SouthwestAir Are flights going into Dallas this morning? Thanks
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.@united I think not. I'm not flying you again, if I can help it.
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@VirginAmerica Thank you!!
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@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!
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@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.
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@united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!
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@SouthwestAir OMG OMG OMG !!! I JUST DID!!
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