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Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir not sure why we are still here in Dallas. Plane has been at gate for 30 min. No update at all. Flight 1140, poor service. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883) | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir trying to fly out of Nashville tomorrow. How is it looking? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways redeemed themselves! Flight out at 7:44!!! Had to call and negotiate, but thank the Lord I'm heading home!!!!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir please do something about the speed of your WiFi connections on your planes. It might as well be non-existent. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways cardholder is flying. We both have us airways and advantage cards which is more frustrating. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united does forelock guarantee the fare only or fare & seats? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united anything yet JJ? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue thank you! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir how about fixing the wifi! 3rd flight where it's not working. 800 series plane so not like it's an old plane. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united quick response offering assistance but lack of follow through - not really the service I was expecting | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | .@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue if someone had bothered to inform us that the airport closed, that would have helped. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united flight 433 lets go you look like clowns no one is giving up 1st class for $500 | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united round trip* | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it... | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir opened online applications for Fall 2015 intern positions throughout the company. Apply via https://t.co/GmL7ot3IMH | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united UA1731 - Denver to Austin... Still on the ground... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue thanks... | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | .@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http://t.co/I5V9wfbtuE | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir thanks you always be my airline of choice when possible | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Its not just PHL, at BTV today made to deplane because "it's Sunday and we don't know if maintenance will be available" | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir @ClinicPolly
Thank you-- I may have already responded but was 8UXZJ2 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I'm very frustrated and have wasted 2 days now due to your equipment failures. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue any good deals for March?! Looking to fly to Orlando! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir No worries. Don't blame you for weather. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Ahhhh! Sorry, just followed. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Not helping since there's a bunch of us trying to get off at the same time. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir can one use a companion pass w/ a points Flight Booking Problems or is it only cash fares? Thx! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Gerne :) | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas. Baggage was only checked to ORD. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. ???? #frustrated! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | .@SouthwestAir 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united DM sent. Thanks so much for the strong customer service!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways you got to be "F"ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Cancelled Flights flt from EWR. "No crew".Tells wife & 4 yr old to "get to NY to catch @AirCanada" to YYZ! Good #customerservice is dead. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue get flight 16 into the air | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA??ï?BOS | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways has the worst customer service line. I've called them 8 times today and not once was I able to talk to a real human being. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica thank you | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag, didn't have to check | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir yes. Just sayin' that was a particularly poorly handled situation. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Gracias... appreciate that! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways that wasn?t my Q but thanks. Wondering why you?re the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0 | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united how can u not have gate ready or gate agent for going on hour two | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Today is going to be the day, I can feel it! Thank y'all for your support throughout! We're coming home Nashville! #Octavia | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I was on a flight for tomorrow and my reservation is coming up. Help me! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I still can't get through to change my flight. This is really important plz help! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united better train your support staff with appropriate decorum, consider revisiting your terrible "provide a death certificate' policy | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir #AmericanAirlines on approach to mex.... http://t.co/se57dmjHiW | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!?? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue lots of people scratching heads and looking at screens ignoring passengers | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir why a different airport! I have no way of getting to a different airport. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united thank you | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united already missed connection ugh | negative | neutral, positive |