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@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations | 1positive
| 12,955 |
@AmericanAir any ways to get through the 50 minute wait to book a flight? | 2negative
| 12,956 |
@AmericanAir Can you provide guidance on how I should work with them to resolve the issue | 0neutral
| 12,957 |
@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it. | 2negative
| 12,958 |
@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please? | 2negative
| 12,959 |
@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works. | 1positive
| 12,960 |
@AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView | 2negative
| 12,961 |
@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable. | 2negative
| 12,962 |
@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud! | 1positive
| 12,963 |
@AmericanAir now a delay to the rebooked flight?! | 2negative
| 12,964 |
@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error | 2negative
| 12,965 |
@AmericanAir um no just hanging out whatÛªs new w you? | 0neutral
| 12,966 |
@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise. | 2negative
| 12,967 |
@AmericanAir emailed AAdvantage for status match ... still waiting. Can't wait to move from @united but help me out here :) | 2negative
| 12,968 |
@AmericanAir I'll try to have a great week once I receive it _Ù÷©_Ù÷__ÙÕÓ | 2negative
| 12,969 |
@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair | 2negative
| 12,970 |
@AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me. | 2negative
| 12,971 |
@AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips | 2negative
| 12,972 |
@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come? | 2negative
| 12,973 |
@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA | 2negative
| 12,974 |
@AmericanAir 2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer. | 2negative
| 12,975 |
@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks! | 2negative
| 12,976 |
@AmericanAir you're airline is ridiculous | 2negative
| 12,977 |
@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service! | 2negative
| 12,978 |
@AmericanAir Is there a way I can get a record of all the flights I've taken with you? | 0neutral
| 12,979 |
@AmericanAir Thank you for the response, we got it resolved at the counter. | 1positive
| 12,980 |
@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed. | 2negative
| 12,981 |
@AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help | 2negative
| 12,982 |
@AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up. | 2negative
| 12,983 |
@AmericanAir rebooked into a different airport. Throwing a wrench into plans _ÙÔÛ | 2negative
| 12,984 |
@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably | 2negative
| 12,985 |
@AmericanAir Thx, someone picked up after 45 minutes | 2negative
| 12,986 |
@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day | 2negative
| 12,987 |
@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there! | 1positive
| 12,988 |
@AmericanAir that's unacceptable | 2negative
| 12,989 |
@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral | 2negative
| 12,990 |
@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care | 2negative
| 12,991 |
@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention | 2negative
| 12,992 |
@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem. | 2negative
| 12,993 |
@AmericanAir and just bad cs! I will be back on @JetBlue at least when you stuck they look out for you and apologize for any trouble | 2negative
| 12,994 |
@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking | 2negative
| 12,995 |
@AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole | 2negative
| 12,996 |
@AmericanAir yes I did but no response. | 2negative
| 12,997 |
@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW | 2negative
| 12,998 |
@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service. | 2negative
| 12,999 |
@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything | 2negative
| 13,000 |
@AmericanAir - don't be jealous. I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket. | 0neutral
| 13,001 |
@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates. Have been trying to get to an advantage rep 4 two days | 2negative
| 13,002 |
@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH | 2negative
| 13,003 |
@AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome. | 0neutral
| 13,004 |
@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag! | 2negative
| 13,005 |
@AmericanAir it is absolutely unacceptable. I have been calling all day and am hung up on every time. I just need a 5 minute bit of help! | 2negative
| 13,006 |
@AmericanAir - Envoy Airlines is a disgrace to the AA family. Nothing but delays and Cancelled Flightlations, week after week. | 2negative
| 13,007 |
@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents? | 2negative
| 13,008 |
@AmericanAir We've sent you more info via DM. I truly hope you resolve this very quickly. #media #filmcrew #cnn #nbc | 0neutral
| 13,009 |
@AmericanAir I've never had anything bad to say until now. No love for faithful customers. | 2negative
| 13,010 |
@AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE | 2negative
| 13,011 |
@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice | 2negative
| 13,012 |
@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify | 2negative
| 13,013 |
@AmericanAir amen! | 0neutral
| 13,014 |
@AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice | 2negative
| 13,015 |
"@AmericanAir I had it until last night, but because ""severe weather"" I could make the needed changes and now fair goes up 150 each." | 2negative
| 13,016 |
@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled! | 1positive
| 13,017 |
@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it. | 2negative
| 13,018 |
@AmericanAir what's done is done. Not much you can do at this point. Trip is already over. | 2negative
| 13,019 |
@AmericanAir basically u right now http://t.co/IN24Bpb7dw | 0neutral
| 13,020 |
@AmericanAir #epicfail on connections in #Chicago today, extremely disappointed w/ unaccommodating customer service, rethinking loyalty _Ù÷? | 0neutral
| 13,021 |
@AmericanAir well I'm flying @JetBlue instead - for free! Their credits actually work. | 0neutral
| 13,022 |
@AmericanAir just messaged you. Please have someone contact us immediately. | 2negative
| 13,023 |
@AmericanAir why can't @dfwairport have the capability to spread salt on a runway?! | 2negative
| 13,024 |
@AmericanAir 3349, was supposed to be in little rock at 10am this morning. | 2negative
| 13,025 |
@AmericanAir boom. http://t.co/PzGc6Jch7n | 0neutral
| 13,026 |
@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall | 2negative
| 13,027 |
@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT | 1positive
| 13,028 |
@AmericanAir No worries at all. YÛªall have a good one!! | 1positive
| 13,029 |
@AmericanAir Yes, thanks I found those, didn't see the gray tab at first :) | 0neutral
| 13,030 |
@AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul | 2negative
| 13,031 |
@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr! | 2negative
| 13,032 |
@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that | 2negative
| 13,033 |
@AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it... | 2negative
| 13,034 |
@AmericanAir My chariot tonight. From this angle it looks like a 787, no? http://t.co/3ZZKQWWbJz | 0neutral
| 13,035 |
@AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after | 2negative
| 13,036 |
@AmericanAir no I will be calling corporate! | 2negative
| 13,037 |
@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage | 2negative
| 13,038 |
@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it! | 2negative
| 13,039 |
@AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting! | 2negative
| 13,040 |
@AmericanAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/NBZkhiZF3V | 0neutral
| 13,041 |
@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over | 2negative
| 13,042 |
@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today | 2negative
| 13,043 |
Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free! | 2negative
| 13,044 |
@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg | 2negative
| 13,045 |
@AmericanAir originating at SFO and going to LAX. | 0neutral
| 13,046 |
@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!! | 2negative
| 13,047 |
@AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https://t.co/5ON3KlzVMT | 0neutral
| 13,048 |
@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m | 2negative
| 13,049 |
@AmericanAir I've tried...its @USAirways anyway | 0neutral
| 13,050 |
"@AmericanAir oh I did. All I received back was an email saying "" delays happen"".. Uh huh.." | 2negative
| 13,051 |
@AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page. | 2negative
| 13,052 |
@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated | 2negative
| 13,053 |
@AmericanAir Flight Get Me Out Of Chicago. | 0neutral
| 13,054 |