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@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r | 2negative
| 13,155 |
@AmericanAir we did check before going to de airport and everything was fine. #fail | 2negative
| 13,156 |
@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS | 2negative
| 13,157 |
@AmericanAir I had booked online but unable to Cancelled Flight online. But finally got thru. | 0neutral
| 13,158 |
@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight! | 1positive
| 13,159 |
@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation. | 2negative
| 13,160 |
@AmericanAir This entire process took sooooo long that no decent seats are left. #customerservice | 2negative
| 13,161 |
@AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it. | 0neutral
| 13,162 |
@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5 | 2negative
| 13,163 |
@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all. | 2negative
| 13,164 |
@AmericanAir Thank you!!!! I will be there to pick her up on time. | 1positive
| 13,165 |
@AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher | 2negative
| 13,166 |
@AmericanAir so whats the hold up on flight 4302? | 0neutral
| 13,167 |
@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion. | 1positive
| 13,168 |
@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you. | 2negative
| 13,169 |
"@AmericanAir After being patient about my ""delayed"" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!" | 2negative
| 13,170 |
@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service. | 2negative
| 13,171 |
@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event. Sent to three gates in the night | 2negative
| 13,172 |
@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive) | 2negative
| 13,173 |
@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline. | 2negative
| 13,174 |
@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work. | 2negative
| 13,175 |
"@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said ""we are waiting for the mechanics to finish lunch""!" | 2negative
| 13,176 |
@AmericanAir Considering it was past midnight, I hung up and called again to receive another service call. | 0neutral
| 13,177 |
@AmericanAir can I redeem AAdavantage miles on LAN flights? | 0neutral
| 13,178 |
@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST. I'm having no luck -help! | 2negative
| 13,179 |
@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour. | 2negative
| 13,180 |
@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday. | 2negative
| 13,181 |
@AmericanAir Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice | 2negative
| 13,182 |
@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows. | 2negative
| 13,183 |
@AmericanAir thanks | 1positive
| 13,184 |
@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take | 2negative
| 13,185 |
@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply | 2negative
| 13,186 |
@AmericanAir is there a probability that flight 1330 from DFW to DTW will be delayed or Cancelled Flighted? | 0neutral
| 13,187 |
@AmericanAir THANK YOU!!! _ÙÔ?_ÙÔ?_ÙÔ?_ÙÔ?_ÙÔ? | 1positive
| 13,188 |
@AmericanAir Uhmmm we need @JColeNC down in Dallas,Tx for his tour _Ù÷Ç_Ù÷Ç_Ù÷Ç | 0neutral
| 13,189 |
@AmericanAir is there a way to reserve my dogÛªs flight without speaking with a representative? Just was booted from your helpline! | 2negative
| 13,190 |
@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler! | 2negative
| 13,191 |
@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD | 2negative
| 13,192 |
@AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check. | 2negative
| 13,193 |
@AmericanAir thank you. They are processing my refund. | 1positive
| 13,194 |
@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online? | 2negative
| 13,195 |
@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions. | 2negative
| 13,196 |
@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane | 1positive
| 13,197 |
"@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the ""flyers right's booklet""" | 2negative
| 13,198 |
@AmericanAir please dm me | 0neutral
| 13,199 |
@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday. | 2negative
| 13,200 |
@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag | 2negative
| 13,201 |
@AmericanAir great job and great service in and out of SDF this weekend during the winter storm. | 1positive
| 13,202 |
@AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage. | 2negative
| 13,203 |
@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain. | 2negative
| 13,204 |
@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx | 1positive
| 13,205 |
@AmericanAir could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks | 0neutral
| 13,206 |
@AmericanAir could you check if there is SVU space on AA199 MXP-JFK Feb 28th? Thanks | 0neutral
| 13,207 |
@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house? | 1positive
| 13,208 |
@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands. | 2negative
| 13,209 |
@AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam! | 2negative
| 13,210 |
@AmericanAir yes I have. Thanks | 1positive
| 13,211 |
@AmericanAir 77min still on hold to chg award travel #sorrynotsorry | 2negative
| 13,212 |
@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then... | 2negative
| 13,213 |
@AmericanAir i got a new reservation for tomorrow. Thanks! | 1positive
| 13,214 |
@AmericanAir I have a couple questions for you, if youÛªre available for PM? | 0neutral
| 13,215 |
@AmericanAir Is my friends flight 386 from JAX to DFW Cancelled Flighted? | 0neutral
| 13,216 |
@AmericanAir still not taking calls ? Storm ended 2 days ago. Be like pats and #doyourjob | 2negative
| 13,217 |
@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please! | 1positive
| 13,218 |
@AmericanAir Thank you | 0neutral
| 13,219 |
@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!! | 1positive
| 13,220 |
@AmericanAir not helpful | 2negative
| 13,221 |
@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt | 2negative
| 13,222 |
@AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't. | 0neutral
| 13,223 |
@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b | 2negative
| 13,224 |
@AmericanAir well you spelled my name wrong. | 0neutral
| 13,225 |
@AmericanAir 2 hours now! No I'm not patient. Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold | 2negative
| 13,226 |
@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess. | 2negative
| 13,227 |
@AmericanAir no standby line update online or on app either is troubling | 2negative
| 13,228 |
@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis | 2negative
| 13,229 |
@AmericanAir thx, just sent the DM | 1positive
| 13,230 |
@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up! | 2negative
| 13,231 |
@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it. | 2negative
| 13,232 |
@AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl | 2negative
| 13,233 |
@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line. | 2negative
| 13,234 |
@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM. | 2negative
| 13,235 |
"@AmericanAir ""bag has not yet been located"". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?" | 2negative
| 13,236 |
@AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!! | 2negative
| 13,237 |
@AmericanAir @maxfitgirl29 next time fly Southwest... | 2negative
| 13,238 |
@AmericanAir Still on hold. Way to suck. | 2negative
| 13,239 |
@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA! | 1positive
| 13,240 |
@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be | 2negative
| 13,241 |
@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox. | 2negative
| 13,242 |
@AmericanAir get me outta here | 2negative
| 13,243 |
@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung upÛ_ | 2negative
| 13,244 |
@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions | 2negative
| 13,245 |
@AmericanAir don't they already know ? Isn't everyone sharing how nasty the food is? It's not even close to decent. | 2negative
| 13,246 |
@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate. | 1positive
| 13,247 |
@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it | 2negative
| 13,248 |
@AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight. | 2negative
| 13,249 |
@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga | 1positive
| 13,250 |
@AmericanAir due to road conditions | 0neutral
| 13,251 |
@AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport 1/2 | 0neutral
| 13,252 |
@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines! | 1positive
| 13,253 |
@AmericanAir so if your genuine, give me your opinion on what occurred last night 445 fly from phl, to mia. No assistance at airport | 2negative
| 13,254 |