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@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help? | 2negative
| 13,358 |
@AmericanAir need help changing a flight. Please dm | 0neutral
| 13,359 |
@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back | 2negative
| 13,360 |
@AmericanAir Will my us air points now be combined with yours? | 0neutral
| 13,361 |
@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit! | 2negative
| 13,362 |
@AmericanAir research buddy. Read my previous tweets and get some context. | 0neutral
| 13,363 |
@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help? | 2negative
| 13,364 |
@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some... | 2negative
| 13,365 |
@AmericanAir you're not finding it bc @united rebooked us on your airline when they realized they couldn't get us home - and we're at ORD | 2negative
| 13,366 |
@AmericanAir is 2513 and 1555 on time or Cancelled Flightled? | 0neutral
| 13,367 |
@AmericanAir Thank you. | 1positive
| 13,368 |
@AmericanAir boarded flight 2334 at 8:30am. Now 11:40. Still sitting on runway. Lots o fun | 2negative
| 13,369 |
@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter | 2negative
| 13,370 |
@AmericanAir done. | 0neutral
| 13,371 |
@AmericanAir would it be possible to change my flight on your website? Many thanks | 0neutral
| 13,372 |
@AmericanAir flight home Cancelled Flightled today. Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline | 2negative
| 13,373 |
@AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service! | 2negative
| 13,374 |
@AmericanAir this receipt doesn't show the evoucher value nor does it mention having used an evoucher | 0neutral
| 13,375 |
@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through. This is not what I expected. | 2negative
| 13,376 |
@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems! | 2negative
| 13,377 |
@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again | 2negative
| 13,378 |
@americanair why am I not being given a callback option??! Why has this service been turned off? | 2negative
| 13,379 |
@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight? | 2negative
| 13,380 |
@AmericanAir You didn't call, did you. Try it, and then you'll understand. It's not possible to reach an agent,I don't know what else to do | 2negative
| 13,381 |
@AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us. | 2negative
| 13,382 |
@AmericanAir that's what I am hoping for | 0neutral
| 13,383 |
@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone? I can't wait 2 hours. :( | 2negative
| 13,384 |
@AmericanAir make that 7hours now | 2negative
| 13,385 |
@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ?Ïö?ü? | 1positive
| 13,386 |
@AmericanAir How am I supposed to Cancelled Flight it if I can't do it online? I don't want to lose all the funds on the ticket. HELP!!! :( | 2negative
| 13,387 |
@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend | 2negative
| 13,388 |
@AmericanAir I need HELP! I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy. | 2negative
| 13,389 |
@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia _Ù÷Ï?Ïö?ü? #GoingForGreat | 1positive
| 13,390 |
@AmericanAir Trying to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU | 2negative
| 13,391 |
@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change | 2negative
| 13,392 |
@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes. | 2negative
| 13,393 |
@AmericanAir wish you had a better mobile app. You should look at the app from @united as it is much more seemless to check in | 2negative
| 13,394 |
@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag | 2negative
| 13,395 |
@AmericanAir dmed the name | 0neutral
| 13,396 |
@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA | 2negative
| 13,397 |
@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children. | 2negative
| 13,398 |
"@AmericanAir long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work" | 2negative
| 13,399 |
@AmericanAir One hour to check in is 45 minutes too long. MIA FAIL. | 2negative
| 13,400 |
@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel | 2negative
| 13,401 |
@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways} | 1positive
| 13,402 |
@AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got. | 2negative
| 13,403 |
@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone! | 1positive
| 13,404 |
@AmericanAir flight 353 | 0neutral
| 13,405 |
@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at. | 2negative
| 13,406 |
"@AmericanAir @USAirways ""ma'am if you have a complaint you should visit our customer service desk"" {sees line ~45 people deep}" | 2negative
| 13,407 |
@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face | 2negative
| 13,408 |
@AmericanAir So much for Status, EP and 1.5 million miles. Revenue First class ticket and Im sitting in Coach thanks your rude CS staff | 2negative
| 13,409 |
@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows... | 2negative
| 13,410 |
@AmericanAir I DM'd you. Anything you can do? | 2negative
| 13,411 |
@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra | 2negative
| 13,412 |
@AmericanAir this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL | 2negative
| 13,413 |
@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC | 2negative
| 13,414 |
@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today? | 2negative
| 13,415 |
@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold | 2negative
| 13,416 |
@AmericanAir refund | 2negative
| 13,417 |
@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time? | 2negative
| 13,418 |
@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE. | 2negative
| 13,419 |
@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional | 2negative
| 13,420 |
@AmericanAir SJC->LAX. After the fourth time, I gave up! | 2negative
| 13,421 |
@AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect | 2negative
| 13,422 |
@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide? | 2negative
| 13,423 |
@AmericanAir your staff at JFK airport are discussing the way we we're left stranded | 2negative
| 13,424 |
@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online.... | 2negative
| 13,425 |
@AmericanAir still no response from AA. great job guys! | 2negative
| 13,426 |
@AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist? | 0neutral
| 13,427 |
"@AmericanAir confused at the definition of a ""preferred seat."" I paid extra for one and got a regular seat with no legroom. Unimpressed." | 2negative
| 13,428 |
@AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20. | 0neutral
| 13,429 |
@AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today. | 0neutral
| 13,430 |
@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first. Will I get stuck in Nashville? | 0neutral
| 13,431 |
@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help? | 2negative
| 13,432 |
@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL | 2negative
| 13,433 |
@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights. | 2negative
| 13,434 |
@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous | 2negative
| 13,435 |
@AmericanAir I dmed | 2negative
| 13,436 |
@AmericanAir don't see response! | 2negative
| 13,437 |
@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face | 1positive
| 13,438 |
@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME! | 2negative
| 13,439 |
@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation! | 2negative
| 13,440 |
@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated | 2negative
| 13,441 |
"@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure"" - no shit." | 2negative
| 13,442 |
@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru | 2negative
| 13,443 |
@AmericanAir @united week is going to make up for anything, or put me at ease. You should be asking me how you can fix things, how to... | 2negative
| 13,444 |
@AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her the drunk passenger had to have a wheelchair to get off plane | 2negative
| 13,445 |
"@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me ""it's been a challenging""" | 2negative
| 13,446 |
@AmericanAir Priority baggage evidently means it comes out last | 2negative
| 13,447 |
@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client | 2negative
| 13,448 |
@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars... | 2negative
| 13,449 |
@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now. | 2negative
| 13,450 |
@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me... | 2negative
| 13,451 |
@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a... | 2negative
| 13,452 |
@AmericanAir why is it from June 1 thru December 31 there are no bus/first milesaaver awards available from cun to nyc? #Explain #whyfly | 0neutral
| 13,453 |
@AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help | 2negative
| 13,454 |
@AmericanAir please improve business extra flight reservation process. can't book online? what century are we in? 25 min+ on hold | 2negative
| 13,455 |
@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks | 2negative
| 13,456 |
@AmericanAir the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes | 2negative
| 13,457 |