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@AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr | 2negative
| 13,255 |
@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me. This is why you lose customers | 2negative
| 13,256 |
@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day. | 2negative
| 13,257 |
@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ?? | 2negative
| 13,258 |
@AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day. | 2negative
| 13,259 |
@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job. | 1positive
| 13,260 |
@AmericanAir I paid seat upgrade b4 the severe weather. Got booked on another flight but did not get upgrade. Was calling to inquire. HELP! | 2negative
| 13,261 |
@AmericanAir thanks! | 1positive
| 13,262 |
@AmericanAir well Done all of you xx | 1positive
| 13,263 |
@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info. | 1positive
| 13,264 |
@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister | 2negative
| 13,265 |
@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us. | 2negative
| 13,266 |
@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too | 2negative
| 13,267 |
@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr.. | 2negative
| 13,268 |
@AmericanAir My father loved working for you as well as PanAm | 1positive
| 13,269 |
@AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us? | 2negative
| 13,270 |
@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available. | 2negative
| 13,271 |
@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain | 2negative
| 13,272 |
@AmericanAir CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out! | 1positive
| 13,273 |
@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service. | 2negative
| 13,274 |
@AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair | 0neutral
| 13,275 |
@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true | 2negative
| 13,276 |
@AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy! | 0neutral
| 13,277 |
@AmericanAir followback | 0neutral
| 13,278 |
"@AmericanAir Hahaha.... ""Meanwhile in Russia....""" | 0neutral
| 13,279 |
@AmericanAir thanks for keeping us safe | 1positive
| 13,280 |
Lots of info available of #winterops" | 2negative
| 13,282 |
"@AmericanAir is that the ""record locator""?" | 0neutral
| 13,283 |
@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight! | 2negative
| 13,284 |
@AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating | 2negative
| 13,285 |
@AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help | 2negative
| 13,286 |
@AmericanAir @USAirways you can help by now finding my baggage!! Reply to me ASAP with who I can direct details to. | 2negative
| 13,287 |
@AmericanAir no. Prebook flight for wife's 40th bday in NO. I recently have had surgery and can't travel. Won't let another go in my place | 0neutral
| 13,288 |
@AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected | 2negative
| 13,289 |
@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :) | 1positive
| 13,290 |
@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening. | 2negative
| 13,291 |
@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous | 2negative
| 13,292 |
@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that. | 2negative
| 13,293 |
@AmericanAir THANK YOU FOR ALL THE HELP! :P You guys are the best. #americanairlines #americanair | 1positive
| 13,294 |
@AmericanAir @derekc21 Hello any one out there ? have you forgotten me ? I need a luggage # for BA. Your dropping the ball here . | 2negative
| 13,295 |
@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this? | 2negative
| 13,296 |
@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm | 2negative
| 13,297 |
@AmericanAir terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage | 2negative
| 13,298 |
@AmericanAir really | 2negative
| 13,299 |
@AmericanAir how can I when system always hangs up on me? | 2negative
| 13,300 |
@AmericanAir DM sent | 0neutral
| 13,301 |
@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you! | 1positive
| 13,302 |
@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing. | 2negative
| 13,303 |
@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24. | 2negative
| 13,304 |
@AmericanAir okay. I just sent it. | 0neutral
| 13,305 |
@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply | 2negative
| 13,306 |
@AmericanAir thanks..... | 1positive
| 13,307 |
@AmericanAir seriously, you treat your passengers like shit. | 2negative
| 13,308 |
@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay | 2negative
| 13,309 |
@AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again. | 2negative
| 13,310 |
"@AmericanAir Define ""sincerely"". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media." | 2negative
| 13,311 |
@AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination. | 0neutral
| 13,312 |
The view of Oregon from seat 31F, flight AA1469 2/22/15 http://t.co/t9JBN9WZtq" | 0neutral
| 13,314 |
#thanksamericanairlines" | 1positive
| 13,316 |
"@AmericanAir follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New ""Economy Dungeon"" class coming? http://t.co/pl9Sop5IHu" | 2negative
| 13,317 |
@AmericanAir @usairways who is the next stop after customer service. | 2negative
| 13,318 |
@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email. | 2negative
| 13,319 |
@AmericanAir sure, thank you! | 1positive
| 13,320 |
@AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA & one from US Airways. | 0neutral
| 13,321 |
@AmericanAir I'm trying to make a reservation with a < 2 year old lap child. Don't see any option online. How do I proceed with reservation? | 2negative
| 13,322 |
@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on | 2negative
| 13,323 |
@AmericanAir my flight 1337 is Cancelled Flightled. Can you let me know what my new flight info is? | 2negative
| 13,324 |
@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB | 2negative
| 13,325 |
@AmericanAir dmed back | 0neutral
| 13,326 |
Yessir RT ?ÛÏ@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.?Û? | 0neutral
| 13,327 |
@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email | 2negative
| 13,328 |
@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta | 2negative
| 13,329 |
@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up. | 2negative
| 13,330 |
@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didnÛªt call back. #help | 2negative
| 13,331 |
@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable | 2negative
| 13,332 |
@AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now??? | 2negative
| 13,333 |
@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged_Ù÷Á_Ù÷Á | 2negative
| 13,334 |
@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight & been on hold now for 1hr 49min | 2negative
| 13,335 |
@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service! | 1positive
| 13,336 |
@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure. | 2negative
| 13,337 |
@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options | 2negative
| 13,338 |
@AmericanAir 2 months and still no exec platinum member cards. What gives? | 2negative
| 13,339 |
@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts | 2negative
| 13,340 |
@AmericanAir you can tweet but not call! You're like a bad boyfriend! | 2negative
| 13,341 |
.@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one. | 1positive
| 13,342 |
@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is. | 1positive
| 13,343 |
@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA. Can you help? | 2negative
| 13,344 |
@AmericanAir Oh,i already have turned itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability | 2negative
| 13,345 |
@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again. | 2negative
| 13,346 |
@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink | 2negative
| 13,347 |
@AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help | 2negative
| 13,348 |
@AmericanAir need help on a reservation. Can you follow so that I can DM details? Thanks! | 0neutral
| 13,349 |
@AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help | 2negative
| 13,350 |
@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service. | 2negative
| 13,351 |
@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay | 2negative
| 13,352 |
@AmericanAir I need to rebook and I cannot get an agent. Can you help? | 2negative
| 13,353 |
@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us | 2negative
| 13,354 |
@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code | 2negative
| 13,355 |
@AmericanAir Well if you won't let me handle my reservation/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit. | 2negative
| 13,356 |
@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice! | 1positive
| 13,357 |