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@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight | 2negative
| 13,055 |
@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane. | 2negative
| 13,056 |
@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing. | 2negative
| 13,057 |
@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane | 2negative
| 13,058 |
@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho? | 2negative
| 13,059 |
@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating | 2negative
| 13,060 |
@AmericanAir I understand they're busy & doing their best. My frustration is an automated call changing my flight w/o allowing me to talk | 2negative
| 13,061 |
@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left! | 2negative
| 13,062 |
@AmericanAir has been almost a month and still no response to my online complaint/questions. Out $300 because of it. | 2negative
| 13,063 |
@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model. | 2negative
| 13,064 |
@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS. | 2negative
| 13,065 |
@AmericanAir so, what should he do next exactly?! | 0neutral
| 13,066 |
@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks! | 1positive
| 13,067 |
@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume | 2negative
| 13,068 |
@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out. | 2negative
| 13,069 |
@AmericanAir See photo of B787 scale model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/kfD4WQRkLW | 0neutral
| 13,070 |
@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight | 2negative
| 13,071 |
@AmericanAir See photo of 787 model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/oilnCfWEyg | 0neutral
| 13,072 |
@AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered. | 2negative
| 13,073 |
@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz? | 2negative
| 13,074 |
@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up? | 2negative
| 13,075 |
@AmericanAir thanks - I miss my dog and this delay is costing me a lot of money. | 2negative
| 13,076 |
@AmericanAir yes, it says it should be deliver within 6 hours after pick up line. | 1positive
| 13,077 |
@AmericanAir I still can't get through to change my flight. This is really important plz help! | 2negative
| 13,078 |
@AmericanAir 3127. Just landed in LIT. | 0neutral
| 13,079 |
@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems | 2negative
| 13,080 |
@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it? | 2negative
| 13,081 |
@AmericanAir are pets allowed in first class? | 0neutral
| 13,082 |
@AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air... | 2negative
| 13,083 |
@AmericanAir Can't help now as all seats have been taken. There has to be a way to handle high volume of call days. | 2negative
| 13,084 |
@AmericanAir the worst first class boarding service I ever had. | 2negative
| 13,085 |
@AmericanAir most disgusting chicken entree I've ever seen. Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt | 2negative
| 13,086 |
@AmericanAir im tryin to book a flight but cant get ahold of anyone! | 2negative
| 13,087 |
@AmericanAir Am I upgraded on my next flight? | 0neutral
| 13,088 |
@AmericanAir finally at final destination but not w/o extra significant travel expenses & missed work. How can you resolve this experience? | 2negative
| 13,089 |
@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest? | 0neutral
| 13,090 |
@AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you! | 1positive
| 13,091 |
@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck! | 2negative
| 13,092 |
@AmericanAir already shared with them. Nothing done! | 2negative
| 13,093 |
@AmericanAir @kanne822 @SouthwestAir is better than AA. | 2negative
| 13,094 |
@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out! | 2negative
| 13,095 |
@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together! | 2negative
| 13,096 |
@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y? | 2negative
| 13,097 |
@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291 | 2negative
| 13,098 |
@AmericanAir thanks... I finally got through this afternoon. :) | 1positive
| 13,099 |
@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too.. | 2negative
| 13,100 |
@AmericanAir WHERE IS MY BAG?!?!?! | 2negative
| 13,101 |
@AmericanAir it was 639 | 0neutral
| 13,102 |
@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes! | 2negative
| 13,103 |
@AmericanAir #AmericanAirlines on approach to mex.... http://t.co/se57dmjHiW | 0neutral
| 13,104 |
@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available | 2negative
| 13,105 |
"@AmericanAir I paid using Paypal online and after I was charged there was a ""System Error"" which is what I ended up calling about." | 2negative
| 13,106 |
@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all | 1positive
| 13,107 |
@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket. | 2negative
| 13,108 |
@AmericanAir thanks, I'll look forward to the response. | 1positive
| 13,109 |
@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent! | 2negative
| 13,110 |
@AmericanAir yes there's issues on the site as well unfortunately. | 2negative
| 13,111 |
@AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard? | 0neutral
| 13,112 |
@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning. | 2negative
| 13,113 |
@AmericanAir Will it be this year, do you think? | 2negative
| 13,114 |
@AmericanAir thank you, truly appreciate the help, just sent a DM | 1positive
| 13,115 |
@americanair the best is your 800 message saying to use website and your website is saying you need to call. If you don't answer, #hardtodo | 2negative
| 13,116 |
@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck | 2negative
| 13,117 |
@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized | 2negative
| 13,118 |
@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful. | 2negative
| 13,119 |
@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG! | 2negative
| 13,120 |
@AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers. hahahah pathetic | 2negative
| 13,121 |
"@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to ""weather"", while other flights were still landing at DFW" | 2negative
| 13,122 |
@AmericanAir boarding in 2mins YAY!!!! | 0neutral
| 13,123 |
@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck | 2negative
| 13,124 |
@AmericanAir Thank you so much. | 1positive
| 13,125 |
@AmericanAir 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever | 2negative
| 13,126 |
@AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters! | 2negative
| 13,127 |
@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes. | 2negative
| 13,128 |
.@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now | 2negative
| 13,129 |
@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks! | 0neutral
| 13,130 |
@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat. | 2negative
| 13,131 |
@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers? | 2negative
| 13,132 |
@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day | 2negative
| 13,133 |
@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant | 2negative
| 13,134 |
@AmericanAir will not let me reuse my ticket. Thus I have booked my vacation with Delta! Never flying on American again...... | 2negative
| 13,135 |
@AmericanAir now 2 hrs! Guess I should just hang up & give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ | 2negative
| 13,136 |
@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now. | 2negative
| 13,137 |
@AmericanAir she was rude, unprofessional, not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied! | 2negative
| 13,138 |
@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby. | 2negative
| 13,139 |
@AmericanAir thank you for the assistance | 1positive
| 13,140 |
@AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes? | 2negative
| 13,141 |
@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http://t.co/gVgKHbx1RB | 2negative
| 13,142 |
@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim | 2negative
| 13,143 |
@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me? | 2negative
| 13,144 |
@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain | 2negative
| 13,145 |
@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http://t.co/PfseNJk5Pw | 0neutral
| 13,146 |
@AmericanAir what's the best number to use? | 0neutral
| 13,147 |
@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours. Got a call but was hung up on. | 2negative
| 13,148 |
@AmericanAir been on the phone for 47 minutes...said it would be 10... Any advice? | 2negative
| 13,149 |
@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN | 1positive
| 13,150 |
@AmericanAir thanks. Delivery status?? | 1positive
| 13,151 |
@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time & not be notified. Apparently that's standard. | 2negative
| 13,152 |
@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address? | 2negative
| 13,153 |
@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call? | 2negative
| 13,154 |