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[sys] thank you for calling your call will be answered by the next available representative good morning [pii] | 4Not Classified
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[sys] i how can i help [usr] who is it [sys] just no plumbing [usr] huh [sys] dino playing | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training | 4Not Classified
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[sys] thanks for calling dino plumbing [usr] ok [sys] please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team | 4Not Classified
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[usr] worst case scenario [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes i speaking to | 4Not Classified
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[sys] thanks for calling | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately seven minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] good morning dina plumbing [pii] speaking how can i help you hello [usr] hello is that [pii] [sys] it's plumbing you see it done [usr] sorry no wrong number sorry bye [sys] ok bye | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help hello | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free we record calls for quality and training purposes the current wait time approximately eight minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future | 4Not Classified
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[sys] pluming good morning | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to my name is [pii] how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes we are closed for employee training do you suspect a gas escape please call the gas emergency service on [pii] power cuts should be report to your electricity distributor by dialing [pii] from your phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately six minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing [usr] bye [sys] partner we | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thank you for calling you're through to british home services [usr] hello [sys] speaking how can i help [usr] this [sys] you [usr] is er [pii] hello i'm [sys] hello [usr] a home care customer and hello [sys] hello [usr] can you hear me hello [sys] hello [usr] this is [pii] can can [sys] hello [usr] you hear me i can't [sys] hello [usr] i can't i can't i i can't hear you | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 16 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or sister filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a consulate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes the current wait time is approximately 10 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's clear and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to my name is [pii] how can i help | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to speaking how can i help [usr] hi there my name's and i work for [pii] i'm just looking [sys] what [usr] to see if can you hear me [sys] slightly [usr] i'm just looking to see if i can get a quote for some of my and then [sys] your line's not quite clear i can't hear you it's crackling [usr] right [sys] up slightly [usr] ok that's fine i'll i'll phone back i i'll phone back on [sys] ok no worries [usr] right no problem cheers thanks bye | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here | 4Not Classified
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[sys] thanks for calling dino plumbing please note or call us | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help hello hello you're speaking to [pii] at on demand how may i help hello i'm afraid i can't hear you if you are if you can hear me can you possibly redial and ring back again sorry about that thank you bye | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 11 minutes thanks | 4Not Classified
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[usr] pretty tough [sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please [usr] go [sys] hold [usr] on [sys] and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino is a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year well i know my name's [pii] how can i help [usr] hello my mother's got a problem with her toilet she's 89 and lives alone [sys] right ok and does she have any british gas cover for the drains or is it just something that needs to be paid for do [usr] no we we spoke to somebody earlier i think that she checked and she doesn't have [sys] right [usr] the the [sys] no [usr] cover [sys] problem [usr] no we'll [sys] ok [usr] need to pay [sys] no [usr] for [sys] problem [usr] it [sys] at all we should be able to get that sorted for her now what's her postcode [usr] it's [pii] [sys] [pii] one moment it's gonna pop into here and what's the first line of her address [usr] it's [pii] [sys] ok doke that's fine and if i could just take her name [usr] it's [pii] [sys] that sounds fine and have we been out a couple of times before have we for looking at the details on here we've got a couple of jobs from earlier [usr] e [sys] on in the year for and then that's fine right let's get into here then [usr] yes and she's had new drains since then [sys] no [usr] we can't we can't understand what the problem is [sys] well i'll mention that because it's a little bit strange if she's had completely renewed and still having issues but we can certainly try and figure out if there's something amiss there or something but no problem one moment i'll get into here we'll get it all sorted and [usr] yes [sys] she [usr] please [sys] does she just she just has the one toilet does she on the property [usr] she does yes [sys] ok do not a problem and while i'm in this section is there any vulnerabilities you'd the engineer to be aware of medical issues or mobility or anything [usr] no mobility's fine she's she's frail and having problems with memory but other than that she's [sys] no [usr] fine [sys] problem and then i'll pop into that and what's the best contact number [usr] do you need to contact her at the property [sys] i mean it's just to let somebody we'd normally just ring to say that we're on the way i mean if it's best to speak to yourself first [usr] right [sys] then it doesn't matter [usr] ok [sys] to us really it's just something that [usr] pizza [sys] that we're going that's all [usr] no i it i'll give your mum's [sys] ok [usr] number then it's [pii] [sys] yep [usr] [pii] [sys] yep [usr] [pii] [sys] ok doke no problem at all let me have a look perfect just gonna get it assigned we get the right type of engineer for it and i'm guessing it's best done as soon as possible today just getting it out of the way is it [usr] yes please [sys] no problem at all that's absolutely fine pop that into that and then sorted what i'll do is i'll get this sent straight over to the local dino team now they'll be out as soon as possible today for i say we'll ring 20 minutes half an hour before we arrive just to say that we're on the way we don't just turn up unannounced or anything in terms of cost it should be a similar situation to previous it's all [usr] that's [sys] fixed [usr] fine [sys] cost 100 and £80 including the va t and it's just payable once everything's finished can do with a card or whatever is fine [usr] yes [sys] but i'll pop this through now do you want me to give you the reference number and the local team's number shouldn't particularly need it but i know some people to have it that's all [usr] yes [sys] no [usr] please [sys] problem have you got [usr] yes [sys] a pen and a bit of paper [usr] no but wait wait no just [sys] alright [usr] one sec sorry i'm trying [sys] don't [usr] to put [sys] worry [usr] it in [sys] it's all [usr] phone [sys] right [usr] i need my glasses [sys] no worries fine just let me know when you're ready [usr] do we have a contact god only no contact plus here we go [pii] right [sys] the the local dino team is on [pii] [pii] [usr] [pii] [sys] [pii] [pii] and if you need him for anything if you just quote a postcode they can find the details [usr] ok they're [sys] they [usr] in [sys] are [usr] then [sys] the engineer will be closer to you they won't be traveling they won't [usr] right [sys] be traveling all the way [usr] you [sys] from [pii] [usr] right can i give you my number just in [sys] by all means [usr] right ok can can i give you my number just in case you've got any problems [sys] yes [usr] getting [sys] certainly [usr] through [sys] is it [usr] to [sys] is [usr] mu [sys] it the one that you're ringing from or a different one this one ok [usr] it is [sys] doke no problem at all [pii] let's pop that one into that and then just save that one there we go i've got her number down as the main number but then it gives us an alternative number for you i'll pop your number into there for them just in case there's any issues all right no problem and as i say he's gone [usr] that's [sys] through his [usr] fine [sys] emergency request for w [usr] ok [sys] a [usr] then thank you very [sys] no [usr] much [sys] problem you're very welcome we'll see you soon cheers thank you thanks bye bye [usr] thank [sys] bye [usr] you [sys] bye [usr] thank you bye alright | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thank you for calling you're through to british home services [usr] hello [sys] speaking how can i help [usr] this [sys] you [usr] is er [pii] hello i'm [sys] hello [usr] a home care customer and hello [sys] hello [usr] can you hear me hello [sys] hello [usr] this is [pii] can can [sys] hello [usr] you hear me i can't [sys] hello [usr] i can't i can't i i can't hear you | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm we record calls for quality and training purposes the current wait time is approximately six minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here with | 4Not Classified
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[sys] plumbing speaking how can i help | 4Not Classified
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[sys] good morning dina plumbing [pii] speaking how can i help you hello [usr] hello is that [pii] [sys] it's plumbing you see it done [usr] sorry no wrong number sorry bye [sys] ok bye | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plan did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to speaking how can i help [usr] hello no [sys] hello | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 39 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening british gas speaking how can i help hello | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately three minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately nine minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for | 4Not Classified
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[sys] thank you for calling dino rod partners with british please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name is [pii] how can i help | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you've reached to [pii] speaking how can i help hello i'm not able to hear if you want by giving us a call back | 4Not Classified
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[sys] thank you for calling dino rod partners with ch gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage bloom press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit io.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning through to damage classes [pii] speaking how can i help [usr] ohh good morning could i | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at dino how can i help [usr] hi there i'm looking for some urgent repairs to drain at the side of my house [sys] ok can i ask have you got any british get home care cover for your plumbing and drains [usr] i don't have no [sys] ok and can i take your postcode please [usr] it's [pii] for [pii] [sys] thank you i'm just gonna make sure that we have got engineers in the area that can be dispatched to you that's fine ok and what's the first line of your address please [usr] it's [pii] *** [sys] thank you that's [pii] isn't it [usr] that's right [sys] ok just to confirm this is a residential property it's where you live [usr] that's right [sys] ok can i take your name and telephone number please [usr] my name is [pii] and the phone number [sys] [pii] [usr] is [pii] [pii] [pii] [sys] great thank you much and by any chance do you have an email address [pii] [usr] it's [pii] it's the same second name [pii] [pii] [sys] that's fantastic thank you ok tell me a little bit about the drainage issue [usr] i've noticed that the we we've got toilets upstairs and downstairs the downstairs toilet is not flushing properly it's flushing but it's not flushing away i've gone outside to look and there's an outside drain which looks as though it's overflowing [sys] ok can you tell me a little bit about the overflowing can you tell what water it is or fluid [usr] it looks sewage it is pretty [sys] ok [usr] clear but it does look sewage [sys] no problem at all ok are there any vulnerable people at the property anyone with a medical condition or disability [usr] no just children [sys] no and would you be available today [usr] yep [sys] ok that would be an emergency just because the sewage present outside obviously is a health hazard [usr] yep [sys] what that means is the engineer that's on call today will make his way to you as quickly as possible he'll give you a phone call about half an hour before he's due to arrive just before i confirm the work order i just need to confirm prices with you when the engineer has completed the works we ask that you pay on completion either cash or card [usr] ok [sys] if you're happy with that the price for the sunday call out up to 6 p.m. is £237 including va t when i say call out the call out is completely free it's for the works that are carried out that you pay for [usr] right [sys] if [usr] ok [sys] the engineer can't carry out the works then you wouldn't be charged [usr] right ok that's fine [sys] ok [usr] yep [sys] i'll confirm that now for you have you got a pen and paper you can jot down the local office number [usr] just bear with me a second [sys] no problem [usr] but on yep and you go [sys] yep it's [pii] [usr] yep [sys] [pii] [pii] [usr] brilliant ok [sys] that's all booked in for you just listen out for a call off the engineer [usr] ok that's great [sys] ok thank [usr] all [sys] you very [usr] right [sys] much [usr] bye then bye bye bye [sys] bye bye | 4Not Classified
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[sys] welcome to [pii] region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit | 4Not Classified
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[sys] thanks for calling dino plumbing | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring | 4Not Classified
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[sys] thanks for calling [usr] the payment [sys] dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on how to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler office search british gas offers online or ask us today | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help nice speaking to how can i help hello hello | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 39 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thanks for calling dino plumbing please note calls are recorded for training and monitoring purposes please help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to my name is how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately 10 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're speaking to [pii] at diana how can i help [usr] good morning on thursday of last week [sys] hello [usr] she comes [sys] hello | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plan did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to speaking how can i help [usr] hello no [sys] hello | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 11 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing [usr] bye [sys] partner we | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes we are closed for employee training if you suspect a gas escape please call the gas emergency service on [pii] power cuts should be reported to your electricity distributor by dialing [pii] from your phone | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes | 4Not Classified
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[usr] hi [sys] thank [usr] i was supposed [sys] you for [usr] to [sys] calling dino [usr] have [sys] rod partners [usr] a an engineer [sys] with british [usr] coming around [sys] gas [usr] to my house [sys] please listen [usr] today [sys] to the options carefully [usr] to [sys] we can get [usr] unblock [sys] you to the right team [usr] some [sys] if you need [usr] drains [sys] any [usr] but [sys] help [usr] he doesn't [sys] with a drainage [usr] seem to [sys] problem [usr] have turned up [sys] press one [usr] i just wanted to [sys] if [usr] check [sys] you [usr] that [sys] require [usr] the the booking [sys] our plumbing services [usr] exists [sys] did you know that you [usr] e [sys] can now book drainage services online [usr] [pii] [sys] in a few easy clicks visit [usr] [pii] [sys] dino.com for details alternatively please hold [usr] ok [sys] and your call [usr] ok [sys] will be transferred to [usr] here's [sys] a customer [usr] what happened [sys] service advisor [usr] went around and they said and arranged to [sys] we [usr] do it [sys] record [usr] on tuesday [sys] calls [usr] today [sys] for quality and training [usr] and [sys] purposes [usr] i called and spent almost an hour on the phone to your team and the local office as well trying to get it rearranged spoke to some woman she said no [sys] that's [usr] worries [sys] true [usr] don't worry i'll get him to close the job [sys] good [usr] and then [sys] afternoon [usr] i'll rebook [sys] you're through to [usr] it for [sys] dino [usr] tuesday [sys] how can i help [usr] and it's not been done i need it to be booked in today i really need it urgently to be booked in for someone to go around to the house today exactly the same job it just needs to be ok no no that's it [sys] ok what's the [usr] thanks [sys] postcode [usr] bye [sys] thank you and the first line of address number eight i can see it was booked in for the 24th but that's closed now canceled ok no worries i'll book it in for you now just to confirm it's a recall toilet wall floor drains are blocked no worries and just to confirm is your residential property you don't have a home care policy with british gas for plumbing and drains is it [pii] contact number [pii] no vulnerabilities and no worries i'll book it through for you now as an emergency and we'll give you a ring anytime from now until six and let when he's on his way ok anything else i can do for you no problem sir take care bye bye | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with the drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're to [pii] here at di how can i help hello hello hello is when we there | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three in line and will be asked | 4Not Classified
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[usr] hello [sys] good afternoon [pii] [usr] hello [sys] how can i help hello | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 14 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to my name is [pii] how can i help [usr] going for a care home in probably one of my los [sys] i can't hear what you're saying the line the line's breaking up [usr] hello [sys] hello [usr] you hear me [sys] can you hear me can you hear me hello no particular lands break | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you we record calls for quality and training purposes the current wait time is approximately seven minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to hey [pii] speaking hello hello | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] in [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're at how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello hello the call's been i've been put on a hold hello there ok i am going to end the call now cos i think you put me on hold by mistake take care bye bye now | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas [usr] don partner [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning [pii] at dino how can i help [usr] i am lovely [sys] hello [usr] ok | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately seven minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino plumbing please note our calls may be recorded for training and monitoring purposes please select from the following options press one for an update on your plumbing appointment press two for a sales inquiry press three for any other inquiries good afternoon dino plumbing [pii] talking how can i help [usr] hi good afternoon we were expecting somebody from your company to come and fit a new hot water tank this morning between eight and one but there's i've heard nothing about it [sys] right what's your postcode [usr] [pii] [pii] [sys] bye [pii] [usr] no [sys] or [pii] [usr] no [pii] [sys] right there is no right bear with me how did what made you think you had an appointment today there is no appointment for today [usr] it can because we rang you we were rung in the week to say what well my wife rang she rang british gas who got in touch with you guys to see what's happening with this [sys] right [usr] fitting and to be told that yes they would definitely be there [sys] no [usr] on friday you have a choice of between eight and one or one and six we took the eight and one [sys] right [usr] and now you're telling me but but i also had a call from british gas today as well to say that they were canceling another appointment of ours which i don't know how that's happened but they rang your office this morning as well on this number to be told that yes the engineers are out and they'll be giving me a call there must be something there [sys] right and who said that [usr] one of your colleagues to my to the british gas people that i spoke to this morning [sys] right bear with me are you ok to hold [usr] yes yes [sys] thank you need for extensive excavation stay on the line for more information we'll be with you in just a moment did that in a burst pipe emergency you can help stop the water flow by simply locating the stop clock and turning it off this can usually be found under the kitchen sink for more handy hints and tips visit dino.com if you're making improvements with a new kitchen or bathroom suite make sure you get it professionally fitted by the experts whether it's a set of taps or a new shower that needs installing call on dino plumbing let us know how we can help when you're connected dyno plumbing offers free plumbing inspections on request to ensure our customers get the best advice from the professionals before any work is carried out and with our genuine 24 7 365 days a year service we're here to help and provide the best advice whenever you need it learn more at dino.com if you have a dishwasher or american refrigerator that needs installing dyno plumbing will ensure your new edition is fitted connected and fully operational in no time discuss your needs with us when we take your course we'll be happy to help call on dino plumbing for expertise in plumbing repair care and installation our skilled local engineers are on hand 24 7 to take care of all plumbing emergencies fixing most leaking taps broken radiators toilets showers and baths there and then whatever the task large or small our friendly and experienced team is happy to help [usr] what [sys] learn [usr] was the lady's [sys] more online [usr] name that said they [sys] at [usr] would definitely [sys] dino.com [usr] be here on friday was she british gas or was she [sys] we employ a range of modern technologies to help deal [usr] cos [sys] with [usr] this [sys] your [usr] girl [sys] plumbing [usr] saying [sys] problem [usr] they've got nothing [sys] as quickly [usr] on the books [sys] as possible [usr] to show that [sys] such [usr] there's an [sys] as [usr] appointment [sys] leak detection and mowing equipment this [usr] no [sys] allows [usr] this is [sys] us [usr] this [sys] to install [usr] is [sys] and repair [usr] this [sys] water [usr] is [pii] [sys] mains without the need for extensive excavation stay on the line [usr] yes [sys] for more [usr] that's [sys] information [usr] what i said that [sys] we'll be with you in just a moment [usr] just take the whole thing [sys] did that in a burst pipe emergency you can help stop the water flow by simply locating the stop clock and turning it off this can usually be found under the kitchen sink for more handy hints and tips visit dino.com if you're making improvements with a new kitchen or bathroom suite make sure you get it professionally fitted by the experts whether it's a set of taps or a new shower that needs installing call on dino plumbing let us know how we can help when you're connected dino plumbing offers free plumbing inspections on request to ensure our customers get the best advice from the professionals before any work is carried out and with our genuine 24 7 365 days a year service we're hit [usr] hello yes [sys] hi i'm gonna transfer you over to my colleague she deals with the cylinders [usr] ok [sys] all right then thank [usr] what [sys] you [usr] can you tell me what her name is or what your name is [sys] [pii] [usr] as well she's [sys] her [usr] [pii] [sys] name's [pii] my name's [pii] [usr] [pii] ok thank you [pii] [sys] all right then thank you your needs with us when we take your course we'll be happy to help hello you're through to [pii] sorry how can i help [usr] hello is that [pii] is it [sys] yep that's right [usr] hel hello my name is [pii] i don't know if your your colleague has given you the story [sys] she has given me the post because i had a look [usr] yes [sys] at the job it looks the the cylinder has arrived into our store into our office but at the moment the earliest day i could get the engineer out to you to replace it wouldn't be until the 20th of december [usr] no no no no no that's not gonna happen we were towed specifically through british gas who rang your people and who rang us back to say it would be done today the first of december [sys] he said that was he someone from office [usr] it was british gas who rang your people to see who then and british gas [sys] that's [usr] came back to us to [sys] me [usr] say it would be done definitely done today the first [sys] ok [usr] of december [sys] it definitely wouldn't be done today because obviously it takes up to eight hours to replace the whole cylinder for you the cylinder has just arrived into office obviously we wouldn't be able to come out anyway today [usr] you know that this has been nothing but heartache for both my wife and i i'm suffering from cancer and not supposed to be getting upset about [sys] i'm really [usr] things this [sys] sorry [usr] and it's just and it's not good for my wife either because she's she's helping to support me this is ridiculous the the system the contact between you and british gas it's just been a an absolute joke there doesn't seem to be anything tied up written down or whatever that matches anything that's gone on in the in conversations that either my wife and i and i have had with either you or british gas it's just shocking is there a manager [sys] cut [usr] that i could speak to i'm just not prepared to accept this this is just going on far too long [sys] can i just confirm have you you said that you spoke to [pii] and they have offered that we come back on the first was that yesterday [usr] no we my wife [sys] ohh [usr] spoke [sys] today [usr] to the to somebody there on tuesday 21st [sys] ok [usr] and [sys] bye [usr] sorry no it was it was this week 27th of the 28th [sys] ok [usr] and the british guy the the well the lady that my wife spoke to said that ok hang on and i'll get in touch with with [pii] she came back and said they confirmed that [pii] would be here on the first of december between eight and one and and she asked as well my wife asked the lady do they have the tank and she said yes they have the tank they had the tank you've had tank on the 27th or 28th of november and it was due to be fitted today [sys] ok and you can i well i'm just confirming and trying to find out who you spoke to you said that was last week 21st [usr] n no last week was a previous contact that [sys] ok [usr] we had just to be just to be told that it was still on order and it had to be [sys] ok [usr] what had [sys] and [usr] to be [sys] then this [usr] signed [sys] week [usr] off [sys] what [usr] by [sys] day have [usr] gas [sys] you [usr] to be to then be confirmed by yourselves this week my wife rang and was told that [sys] they [usr] yes it would be get it would be getting done today after [sys] ok [usr] british gas contacted yourselves [sys] all right let me just see who you spoke to and then see if i could get the manager to talk to i'm really [usr] there [sys] sorry [usr] was [sys] if you just bear with me [usr] just [sys] on the phone [usr] just [sys] ok [usr] watched her on there was a there was a girl called [pii] who rang [sys] ok [usr] us this morning from british gas on a different matter and trying to cancel an appointment which she thought british guys had with us and she rang yourselves and rang somebody on the number that i've just rung you on and spoke with them and there was a lady she said unfortunately she didn't get her name [sys] awesome [usr] and this lady said yes yes the the engineers are out they've they've got they've got everything they're due to be with you you should be hearing from them today [sys] ok [usr] i don't know this this is just beyond the joke i'm sorry i'm [sys] you [usr] sorry [sys] know [usr] to be [sys] i understand [usr] standing off at you [sys] and obviously we are we've got a different system to british gas i'm not sure obviously only myself books the cylinders on this side no one else should be allowed to tell you a day before obviously it's been passed over to me [usr] was it not you who spoke to this girl [pii] at bridges g then who [sys] it [usr] obviously [sys] was my it was my colleague that just transferred over the call now but obviously i'm not sure who spoke to you before and a that will come on the first to fit it for you ok i'll just have to double check but if you wanna just bear with me on the phone [usr] yes i will thank you [sys] i'll come back in a minute all right well we'll be happy to help call on dino plumbing for expertise in plumbing repair care and installation our skilled local engineers are on hand 24 7 to take care of all plumbing emergencies fixing most leaking taps broken radiators toilets showers and baths there and then whatever the task large or small our friendly and experienced team is happy to help learn more online at dino.com we employ a range of modern technologies to help deal with your plumbing problem as quickly as possible such as leak detection and mowing equipment this allows us to install and repair water mains without the need for extensive excavation stay on the line for more information we'll be with you in just a moment did that in a burst pipe emergency you can help stop the water flow by simply locating the stop clock and turning it off this can usually be found under the kitchen sink for more handy hints and tips visit dino.com if you're making improvements with a new kitchen or bathroom suite make sure you get it professionally fitted by the experts whether it's a set of taps or a new shower that needs installing call on dino plumbing let us know how we can help when you're connected dyno plumbing offers free plumbing inspections on request to ensure our customers get the best advice from the professionals before any work is carried out and with our genuine 24 7 365 days a year service we're here to help and provide the best advice whenever you need it learn more at dino.com if you have a dishwasher or american refrigerator that needs installing dyno plumbing will ensure your new edition is fitted connected and fully operational in no time discuss your needs with us when we take your course we'll be happy to help call on dino plumbing for expertise in plumbing repair care and installation our skilled local engineers are on hand 24 7 to take care of all plumbing emergencies fixing most leaking taps broken radiators toilets showers and baths there and then whatever the task large or small our friendly and experienced team is happy to help learn more online at dino.com we employ a range of modern technologies to help deal with your plumbing problem as quickly as possible such as leak detection and mowing equipment this allows us to install and repair water mains without the need for extensive excavation stay on the line for more information we'll be with you in just a moment did that in a burst pipe emergency you can help stop the water flow by simply locating the stop clock and turning it off this can usually be found under the kitchen sink for more handy hints and tips visit dino.com if you're making improvements with a new kitchen or bathroom suite make sure you get it professionally fitted by the experts whether it's a set of taps or a new shower that needs installing call on dino plumbing let us know how we can help when you're connected dyno plumbing offers free plumbing inspections on request to ensure our customers get the best advice from the professionals before any work is carried out and with our genuine 24 7 365 days a year service we're here to help and provide the best advice whenever you need it learn more at dino.com if you have a dishwasher or american refrigerator that needs installing dino plumbing will ensure your new addition is fitted connected and fully operational in no time discuss your needs with us when we take your course we'll be happy to help call on dino plumbing for expertise in plumbing repair care and installation our skilled local engineers are on hand 24 7 to take care of all plumbing emergencies fixing most leaking taps broken radiators toilets showers and baths there and then whatever the task large or small our friendly and experienced team is happy to help learn more online at dino.com we employ a range of modern technologies to help deal with your plumbing problem as quickly as possible such as leak detection and mowing equipment this allows us to install and repair water mains without the need for extensive excavation stay on the line for more information we'll be with you in just a moment did that in a burst pipe emergency you can help stop the water flow by simply locating the stop clock and turning it off this can usually be found under the kitchen sink for more handy hints and tips visit dino.com if you're making improvements with a new kitchen or bathroom suite make sure you get it professionally fitted by the experts whether it's a set of taps or a new shower that needs installing call on dino plumbing let us know how we can help when you're connected dyno plumbing offers free plumbing inspections on request to ensure our customers get the best advice from the professionals before any work is carried out and with our genuine 24 7 365 days a year service we're here to help and provide the best advice whenever you need it learn more at dino.com if you have a dishwasher or american refrigerator that needs installing dino plumbing will ensure your new addition is fitted connected and fully operational in no time discuss your needs with us when we take your course we'll be happy to help call on dino plumbing for expertise in plumbing repair care and installation our skilled local engineers are on hand 24 7 to take care of all plumbing emergencies fixing most leaking taps broken radiators toilets showers and baths there and then whatever the task large or small our friendly and experienced team is happy to help learn more online at dino.com we employ a range of modern technologies to help deal with your plumbing problem as quickly as possible such as leak detection and mowing equipment this allows us to install and repair water mains without the need for extensive excavation stay on the line for more information we'll be with you in just a moment did that in a burst pipe emergency you can help stop the water flow by simply locating the stop clock and turning it off this can usually be found under the kitchen sink for more handy hints and tips visit dino.com if you're making improvements with a new kitchen or bathroom suite make sure you get it professionally fitted by the experts whether it's a set of taps or a new shower that needs installing call on dino plumbing let us know how we can help when you're connected dyno plumbing offers free plumbing inspections on request to ensure our customers get the best advice from the professionals before any work is carried out and with our genuine 24 7 365 days a year service we're here to help and provide the best advice whenever you need it learn more at dino.com if you have a dishwasher or american refrigerator that needs installing dino plumbing will ensure your new addition is fitted connected and fully operational in no time discuss your needs with us when we take your course we'll be happy to help call on dino plumbing for expertise in plumbing repair care and installation our skilled local engineers are on hand 24 7 to take care of all plumbing emergencies fixing most leaking taps broken radiators toilets showers and baths there and then whatever the task large or small our friendly and experienced team is happy to help learn more online at dino.com we employ a range of modern technologies to help deal with your plumbing problem as quickly as possible such as leak detection and mowing equipment this allows us to install and repair water mains without the need for extensive excavation stay on the line for more information we'll be with you in just a moment did that in a burst pipe emergency you can help stop the water flow by simply locating the stop clock and turning it off this can usually be found under the kitchen sink for more handy hints and tips visit dino.com if you're making improvements with a new kitchen or bathroom suite make sure you get it professionally fitted by the experts whether it's a set of taps or a new shower that needs installing call on dino plumbing let us know how we can help when you're connected dyno plumbing offers free plumbing inspections on request to ensure our customers get the best advice from the professionals before any work is carried out and with our genuine 24 7 365 days a year service we're here to help and provide the best advice whenever you need it learn more at dino.com if you have a dishwasher or american refrigerator that needs installing dino plumbing will ensure your new addition is fitted connected and fully operational in no time discuss your needs with us when we take your course we'll be happy to help call on dino plumbing for expertise in plumbing repair care and installation our skilled local engineers are on hand 24 7 to take care of all plumbing emergencies fixing most leaking taps broken radiators toilets showers and baths there and then whatever the task large or small our friendly and experienced team is happy to help learn more online at dino.com we employ a range of modern technologies to help deal with your plumbing problem as quickly as possible such as leak detection and mowing equipment this allows us to install and repair water mains without the need for extensive excavation stay on the line for more information we'll be with you in just a moment did that in a burst pipe emergency you can help stop the water flow by simply locating the stop clock and turning it off this can usually be found under the kitchen sink for more handy hints and tips visit dino.com if you're making home improvements with a new kitchen or bathroom suite make sure you get it professionally fitted by the experts whether it's a set of taps or a new shower that needs installing call on dino plumbing let us know how we can help when you're connected dyno plumbing offers free plumbing inspections on request to ensure our customers get the best advice from the professionals before any work is carried out and with our genuine 24 7 365 days a year service we're here to help and provide the best advice whenever you need it learn more at dino.com if you have a dishwasher or american refrigerator that needs installing dyno plumbing will ensure your new edition is fitted connected and fully operational in no time discuss your needs with us when we take your course we'll be happy to help call on dino plumbing for expertise in plumbing repair care and installation our skilled local engineers are on hand 24 7 to take care of all plumbing emergencies fixing most leaking taps hi i'm sorry for the wait [usr] that's ok [sys] i have checked with my colleagues i'm not sure who you spoke to or your wife spoke to but we have managed to move some jobs around and the earliest we could come out is next week tuesday [usr] tuesday next week [sys] we [usr] yes [sys] have [usr] ok [sys] we [usr] i [sys] we [usr] i'll accept [sys] have [usr] that if that's gonna be definitely confirmed [sys] that's 100% obviously i said to it's only me on this side picking an older cylinder it definitely be nice on there it will be assigned to one of my engineers if i get anything sooner then obviously the tuesday we we can let as well if that's ok [usr] well but if we're friday now aren't we next monday and next wednesday i'm at the hospital for treatment the tuesday [sys] ok [usr] is probably a good [sys] is [usr] day [sys] the best [usr] a good day [sys] day ok that's fine i'll definitely make sure that he's gonna go ahead on that day ok [usr] and would we get some confirmation by text or whatever [sys] yes [usr] to confirm [sys] you [usr] that [sys] will and obviously myself will give you a call just the day before to confirm with you [usr] ok [sys] and the engineer will call you as soon as he is on his way [usr] do you what what telephone numbers do you have for us [sys] let me just have a look for you i have got one mobile number ending [pii] [usr] that's [sys] and [usr] right that's mine [sys] another [pii] [usr] [pii] that'll be my wife [sys] ok [usr] no sorry [pii] [sys] five [usr] that's that's the home number [pii] [sys] yep that's right ok [usr] and the address as well because one of your guys when they came out ended up at [pii] [sys] no [usr] and we're not [sys] we [usr] 25 [sys] we [usr] we're 35 a [sys] we've got a [pii] [usr] that's right that's right [sys] yes ok [usr] ok next tuesday it will be then yes [sys] the engineer will should be with you i would say around nine o'clock obviously the work did take up to eight hours should be done around five o'clock ok [usr] ok that's and that's definitely going to happen [sys] that's 100% happening on that day for you [usr] [pii] thank you [sys] ok [usr] very much [sys] perfect [usr] for your help thank [sys] thank [usr] you [sys] you [usr] bye [sys] bye [usr] bye | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 14 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes the current wait time is approximately one hour 24 minutes thanks for protecting your home with british gas [usr] years old [sys] our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] ok you're making energy life it's more difficult [sys] did you can book an annual [usr] alright [sys] service [usr] bye [sys] visit or repair online it's quicker than calling plus [usr] that [sys] you'll see exactly the same appointments as [usr] rely [sys] our team [usr] on [sys] do over [usr] us [sys] the phone looking for our latest energy hive and new boiler offers search [usr] boy [sys] british [usr] that's what [sys] gas offers online or [usr] you [sys] ask us today at british gas we're hiring a new apprentice every day until 2030 [usr] ok [sys] powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year [usr] and to be clear of it of the phone [sys] if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit [usr] next to they shouldn't have [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas [usr] years [sys] our [usr] old [sys] nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date [usr] protecting your home with british gas nationwide team of expert engineers are always on hand to help see here when it [sys] did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online [usr] of the [sys] it's [usr] seven [sys] quicker [usr] days [sys] than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes [usr] take care and i and go to my [sys] want [usr] i [sys] to save a few £100 a year on your energy bills ask us how a high thermostat could help if you [usr] ok [sys] have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too want a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill [usr] freezing point of [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit [usr] a boiler one of the most common problems [sys] it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too want a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too want a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date good evening you're through to was how can i help good [usr] hello [sys] evening you're through to how can i help [usr] hello yes please i need i'm a british gas customer sorry and i need an emergency plumber for my toilet [sys] ok what's the problem with it [usr] i think the flush mechanism something's wrong with that cos it's continually the water's continually running it's not filling [sys] ok [usr] up the the basin it's just running through into the toilet [sys] ok and is it is it running into the into the bowl and draining away as normal or is it coming to the top or [usr] no it's not it's not coming to the top thank god although i haven't looked for a few minutes it's terrifying [sys] not most toilet systems you'll be pleased to know they do have an overflow [usr] right [sys] it's it's it's not going to overflow [usr] thank god [sys] just to reassure you and just to reassure you on that but let me bring up your details we'll still arrange for a plumber to have a look at it for you [usr] that's kind thank you [sys] let me just bring up the systems here and have you done anything to stop the water have you turned the mains water off maybe [usr] well [sys] or are you able to isolate the system itself [usr] there's a little where the flexible pipe joins the rigid pipe there's a little screw head i'm assuming that it was ok to turn that and that stopped the water [sys] ok [usr] but i don't know how long you're allowed to do that for anything [sys] no it should be perfectly fine you've done the right thing for the time being it's obviously just a temporary measure until we can get someone to have a look at it [usr] i'm just worried [sys] pm [usr] as well about freezing and all the rest of it [sys] i it would be fine definitely for for a day or it has luckily it has warmed up a little bit over the last day or not too much it is still very cold i'll give you that but it has improved let me bring up the details and we'll have a look into it what's your postcode there please [usr] [pii] [sys] thank you for that and the address [usr] [pii] [sys] thank you for that just bringing up the details ok just making a few notes for the for the plumber [usr] thank you [sys] sorry i'm still here i'm just waiting for the system they catch up with me but just about a minute away and i'll check all the appointments for you [usr] thank you [sys] ok and obviously while this toilet is isolated have you got another one you're able to use or is [usr] i [sys] is [usr] have [sys] that the only [usr] got [sys] one [usr] i have got another toilet don't know if this is too much information but i do have ibf it's important but i suppose everybody wants would say their toilets important [sys] no of course i i get it i will make some notes here and get it prioritized for you [usr] thank [sys] just [usr] you [sys] few seconds down i'll just make sure [usr] i've been hanging on and and in case my battery runs out will you ring me back on my mobile cos i'm on the landline and i've been hanging on [sys] let [usr] for [sys] me just check no i understand let me just check which what's your mobile number [usr] [pii] just in case the battery goes flat [sys] ok got the details here we do have a plumber available on tuesday for you to have a look at it [usr] what time [sys] tuesday would be down as an all day appointment between eight and six [usr] it's unbelievable tuesday's my birthday and my 65th birthday and my girlfriends are taking me out for lunch would you believe it [sys] i know that is the the soonest i mean after that that we are looking at thursday it looks wednesday is fully booked out i i know [usr] it's [sys] it's really unfortunate timing but that's what we have available at the moment [usr] is there any chance of expressing a preference for early morning [sys] i can definitely make a request on that for you for someone to come as early as possible but with the all day appointment it could still be any time even even after making the request but i can definitely make the request for you [usr] ok if i were to pay [sys] we [usr] pay for an appointment would that make any difference [sys] no no no not not at all no but that service doesn't exist where [usr] ok [sys] we could pay for it's always based on availability [usr] ok [sys] by all means i can get tuesday booked in for you i mean worst case we'll we'll get the plumber to call ahead i mean worst case scenario it's your birthday which is important as well on that hope you enjoy it as well i mean worst case scenario it would be a case of letting the plumber know that you're not available or if it's possible to get someone to sit in the house while you do go out that that would be the case [usr] i might i might be able to do that i might be able to do that i don't know i'd have to ask somebody tomorrow the only person i can think of i think gone in for an operation ohh it's out well it's obviously i need to have it done but if you could say early that would be got they've got a table booked and they're treating me and i never go out anywhere are you still there [sys] sorry i'm still here sorry i just had to cough i put myself on mute for a second apologies [usr] ok [sys] but absolutely is your birthday you should enjoy i will make that request for you and if there are any updates someone can sit in the property that's brilliant we can leave the appointment as it is well i would say we use a live booking system as as plumbers become available if any appointments are canceled that would all be updated online as well [usr] i couldn't [sys] that would be the quickest way to check if there's any updates on an appointment [usr] what do i do look online [sys] just to see if there's any updated appointments it's the same booking system that we have here [usr] i tried [sys] i appreciate [usr] i've tried to look online and i couldn't get the dates up for myself which is why i hung on the phone i don't know how that works maybe it's just i need [sys] it [usr] to [sys] could potentially the time around the minute sometimes they do do updates overnight but to be honest with you i obviously i couldn't see the issue you're having online it will be difficult to comment but i said i will get your details on the appointment what [usr] the [sys] would [usr] third [sys] be [usr] chance [sys] the best number to call you on [usr] sorry [sys] what would be the best contact number to call you on [usr] the mobile phone number [pii] [sys] ok that same one ok [usr] and i've i'm being taken out tomorrow somewhere but i can come back from that very easily that's not if there's a cancellation tomorrow [sys] there's no way to tell right now at the moment tuesday is the earliest [usr] ok [sys] i i said i have got that request on there for you [usr] thank [sys] and [usr] you you can't do any [sys] i have [usr] more [sys] got your mobile number on there as well at this it's very difficult to talk to anyone right now all the other departments are closed i can't even liaise with our local office and find out if they've got anything available sooner or if they can make it a half day appointment slot at the moment at this time half 11 at night tuesday is the earliest i can book in [usr] ok is it worth me ringing again tomorrow love [sys] potentially i said there's there's no way of going tuesday could be the earliest and they're fully they're at full capacity for tomorrow and there's no chance for tomorrow there there's no way of knowing really [usr] no ok i need to work on finding somebody who can sit in the house when the plumber comes but they'll phone me first i could get that person not to sit all day just to sit when the plumber phones to say they're coming [sys] absolutely i have got your mobile number on there i've got an additional note on there as well to say please call ahead prior to arrival all those notes were on the for the for the plumber as well [usr] ok i wonder if i i'm i'm hatching plans in my head but somebody's definitely coming on tuesday [sys] absolutely it's all been confirmed tuesday you may have already received a text message confirming that [usr] i have thank you [sys] it's ok but i mean if i if i could speak to anyone right now and find out if there's anything else we could do i absolutely would it's just unfortunate that we've discovered it at this time really [usr] yes i don't [sys] but [usr] know why it's just decided to happen now [sys] but what i would say as well obviously the toilet has got that overflow facility it's not gonna continue pouring over the top of the bowl if if it if there was a scenario where you had to use it i would be quite comfortable in advising you that you are able to use it but [usr] ok [sys] i can also understand that it's what where you don't wanna leave it unattended overnight you've done the right thing by by isolating it [usr] isolating i'll be all right to go to bed tonight [sys] absolutely [usr] don't need to wash it [sys] i said [usr] and to leave it [sys] i not [usr] till tuesday cos i don't want to to use it and leave anything in it i just want it to be clean when the plumber comes [sys] i mean there there's a couple of things you can do if you the emergency if you had to use it you could maybe throw another bucket of water down there and flush it that way there are there are other options obviously you mentioned your condition as well if it became a scenario where you had to use that toilet i would feel quite comfortable in advising you that you can [usr] ok thank you [sys] but hopefully it doesn't come to that and our plumber can get it sorted straight away early on tuesday hopefully [usr] thank [sys] but [usr] you [sys] it's all been confirmed for you [usr] that's lovely thank you much [sys] that's ok thank you for your call [usr] bye [sys] take [usr] bye thank [sys] care [usr] you for your help bye [sys] bye [usr] bye [sys] bye | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help you today hello hello can you hear me | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling dino [pii] speaking how can i help hello hello hello if you can hear me hello i'll it seems there's some connection problem i don't know if you can hear me but i'll end the call and you'll have to give us a call back if you can hear me | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello hello the call's been i've been put on a hold hello there ok i am going to end the call now cos i think you put me on hold by mistake take care bye bye now | 4Not Classified
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[sys] thanks for calling dino rock | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry [usr] sorry [sys] i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes 3 59 m honestly hello how can i help you hi can you hear me hello at the end of the call i can't hear you | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you speaking to [pii] how can i help hello hello hello ok i'm just sending them a call now | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to how can i help [usr] good morning we we've got a blocked [sys] hello hello hello are you still there | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options did that you can now book drainage services online in a few easy clicks visit i know dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is [pii] how can i help [usr] hello [sys] you're through to my name is [pii] how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help hello hi you're through to [pii] hello you're through to [pii] how can i help i don't know whether you've got me on mute hello you're through to [pii] how can i help hello can you hear me hello have you got me on mute ok i can't | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling dino [pii] speaking how can i help hello hello hello if you can hear me | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to my name is [pii] how can i help [usr] going for a care home in probably one of my los [sys] i can't hear what you're saying the line the line's breaking up [usr] hello [sys] hello [usr] you hear me [sys] can you hear me can you hear me hello no particular lands break | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available rep | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately eight minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 14 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help you today hello hello is anyone there i got on the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes our offices are now closed if you suspect a gas escape please call the gas emergency service on [pii] nine power cuts should be reported to your electricity distributor by dialing [pii] from your phone for other emergency numbers please visit our website www | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately six minutes [usr] do [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 28 minutes thanks for protecting your home with british gas | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [pii] dino gas speaking how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hi thermostat could help | 4Not Classified
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