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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details [usr] she would [sys] alternatively please hold and your call will be transferred to a customer service advisor [usr] warm out ok [sys] we record calls for quality and training purposes [usr] i'll need that [pii] [sys] hello there good afternoon through two times custom sales speaking how can i help [usr] hi we called yesterday and reported a problem and we were told that one of your engineers would call out last night then at eight o'clock we got a call to say that he'd had an emergency at home and he was going home and couldn't attend then this morning we've had a text to say that you'll be with us between eight and one obviously he's still not arrived and the number that we've been given on the text messages that you sent to us i've rung eight times and each time i just get cut off they answer the phone and then they put it down are you attending or aren't you attending [sys] what's the postcode [usr] it is [pii] [pii] [pii] and i do have a reference number as well if you'd that [sys] bb 194 jz [usr] no bravo delta [sys] tj z [usr] bravo delta 19 [sys] bd 19 and what i say [usr] and the the last part is four juliet bravo [sys] all right your name please with the first line of the address [usr] [pii] and the address [sys] [pii] [usr] is [pii] [pii] [sys] i do apologize that there has been a delay but no it's showing that it's definitely on the system for today appointment it it is an emergency they are trying to get there as soon as they can but no you are on the system they will be trying to get to you [usr] ok [sys] as soon as [usr] now [sys] they can [usr] the [sys] for today [usr] two the two texts that we've had both of them state that it'll be between eight and one as you can see it is that block the sheffield number you that you've given us i have rung repeatedly [sys] th that's closed working in the background but the actual office is closed itself hence why you've got through to here [usr] ok who answers the telephone on that sheffield number because they pick it up and then go god and put it back down again [sys] i'm really sorry i couldn't tell you [usr] no clearly someone they don't want to answer the telephone [sys] well apologies about that but didn't know they were up from my list added down that they are shut at one but no i'm sorry about that [usr] ok can we chase this at all i mean this this actual problem is at my mother-in-law's house she's 80 year old she's on her own she she's struggling hell she can't even flush the bloody toilet because all the sewerage is coming up through the the grate in the garden [sys] well i've got the job record here now and i'll obviously take this average often when i can [usr] ok i appreciate that thank you very much [sys] no worries thank you there [usr] bye [sys] cheers alright | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at an on demand how may i help [usr] hi we've been my name's [pii] sorry i'm speaking from [pii] we've been asked to arrange a gutter inspection and clearance if if required i just want to know what your price would be for that [sys] is it a two story building [usr] i believe yes [sys] because we don't normally work from height it's not something we would normally look to do but what i can do is give you the phone number for the local office and they'll be able to confirm if they can do anything for you can i take your postcode [usr] our postcode is [pii] but the property i've mentioned would you want the postcode for that [sys] is it a similar postcode is it [pii] [usr] yes [sys] ok that'll do that let's have a look i've got a phone number for the local office have you got a pen there [usr] just give me one minute [sys] it's [pii] [pii] [pii] [usr] [pii] ok all right that's great thank you [sys] give them a ring and they'll be able to confirm if they can help on that or not ok [usr] ok all right that's great thank you [sys] cheers thanks bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] come [sys] we [usr] i got [sys] can get you [usr] wet [sys] to the right team if you need any help with a drainage [usr] i know [sys] problem [usr] it p [sys] press one [usr] cool [sys] if you [usr] dina [sys] require [usr] wood [sys] our plumbing services press two or if you have an existing home care policy [usr] shit [sys] did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and a call will be transferred to a customer service advisor we record calls for quality and training purposes hi b news at [pii] how can i help [usr] hi i'm [sys] ok [usr] urgent need of one of your engineers severely blocked drains and it's causing a problem in our basement it's all backing up [sys] right ok is this regarding a domestic property or a commercial [usr] domestic [sys] do you have british gas home care cover for your ping and drains [usr] no [sys] no ok is is are the drains overflowing sewage [usr] yes near enough yes they will be very soon [sys] and you said you didn't have british gas home care cover [usr] no [sys] ok can i take the postcode please [usr] i go for [pii] [pii] [sys] right ok we can get an engineer sent out to you anytime between now and 6 p.m. i won't have an eta for you however you will just have to wait until the engineer gives you a phone call to let that he or she is en route [usr] ok [pii] i can't [pii] i can only stay at the house till three o'clock i've got to go and pick up my daughter could we book it for tomorrow morning [sys] we can won't be for tomorrow morning it will be an all day for tomorrow instead anytime between 8 a.m. to 6 p.m. [usr] that that would work for me i can't really commit to if you can't give me a time slot i'll find someone else thank you very much [sys] no [usr] cheers [sys] worries thank you bye bye [usr] bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes hello to british gas you're through to [pii] how can i help you [usr] hi is this [sys] yes i can help you [usr] i've got a bit of an emergency leak on a building in [pii] and i need a soil pipe sorting out [sys] sorry is it a multi premise contract [usr] it what sorry [sys] is it a multi premise the type of contract as in are [usr] it's [sys] you ringing [usr] not [sys] about your own house or is it a company that has a houses [usr] no it's a it's an apartment block [sys] ok and and you own it and it's on the contracts on your name [usr] no he's not got a contract [sys] ok ok i'm just making sure ok let me sorry i'm british gas diner but i deal with some aspects of it but we're there let me just get them on the phone one second speaking how can i help you [usr] is this [sys] fi [usr] i've got a bit of an emergency at a apartment block in [pii] and i wonder if somebody could attend [sys] sure what seems to be the issue there please [usr] we we believe that there is a fat be stuck in the soil pipe and it's backing everything up it needs vacuuming out [sys] there's what stuck in there sorry a bird could you say of some [usr] no [sys] sort [usr] no a a fat a build up of look [sys] a flat ok ok ok ok ok all right how many properties is that affecting us or is it or or is it just one flat [usr] it's it's probably two or three at the minute maybe it's definitely one he's definitely one but i think it will have come through to a couple of others [sys] ok would that slow pipe being blocked is it a toilet that spot in the flat or is it several or is the sewage overflowing [usr] it's coming out the waste water is is coming out of the waste pipe washing machines and things that it's just backing up and coming out where it can [sys] ok i'm assuming is that waste water meters and sewage is that right [usr] it could be [sys] ok what [usr] how [sys] is [usr] quick [sys] the postcode [usr] sorry [sys] sorry how quickly it's any time between now and six o'clock to be honest if you want [usr] you can't [sys] somebody [usr] give [sys] out [usr] her time [sys] tonight [usr] sorry [sys] we can't give a precise time i'm afraid no we can't give her a precise time we've only have one engineer on and he may have a job with jobs before yours and he doesn't know how long it's gonna be until he gets there on each job we can't give a precise time i'm afraid [usr] right ok [sys] the other option is for the morning or for the afternoon it's entirely up to yourself [usr] what's what's your number direct please [sys] what a direct to me i don't [usr] just [sys] have [usr] i [sys] a [usr] can [sys] direct number myself i don't have a direct number myself but there's only a few of us working tonight anyway if you want to phone back you can do and [usr] what's [sys] we're [usr] the [sys] open [usr] number [sys] all night [usr] what's what's the best [sys] i [usr] number [sys] was sick it's the same number that you've just dialed [usr] well it's not [sys] but [usr] because [sys] unfortunately [usr] it i i got through to somebody else who put me through to you do i have to do that again [sys] let me give you the standard british gas number there bear me one second they'll find it for you bear me one second ok our number is here we got zero triple 3 200 double [usr] sorry [sys] eight double nine [usr] zero triple 3 200 double [sys] double eight [usr] eight [sys] double [usr] double [sys] nine [usr] nine ok thanks very much bye [sys] all right cheers thank you bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services s two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino.com for details alternately please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at [pii] how can i help [usr] hi it's [pii] speaking we i think we used dina rod previously for our main water drain and we now have a problem it seems with our where the guttering the down pipe goes into the ground and i [sys] ok [usr] don't fully understand the difference between a down pipe a drain and the gutter ring and i tried to figure out if diner rod can help me and if it is covered by home service or not it's a little confusing for me apologies if i don't use the specific terms that are correct [sys] well that's not a problem at all please don't worry you have a a blockage that's affecting your your drain outside is that correct [usr] yes you we have the guttering on the top of the roof and then there's one pipe going down into the ground and that pipe seems to be backing up and then there's issues with that i thought [sys] ok [usr] that the roof level is i think when it goes down as far as i can tell [sys] no that's fine that's right you do you have your gutter at the top and then it's your down pipe normally that comes straight down into a drain that's at ground level is it somewhere in that pipe that you think is blocked or is it the drain at ground level that you think is blocked [usr] i think it's a drain at ground level i tried [sys] ok [usr] to in the in the summer i went on our little roof in front of the the house and try to take a little bit of soil on the top and use a pressure washer to see if it the water runs through and i had a gluing noise and it slowly drained away but then it started backing up again from the ground up [sys] ok that's fine and well we can certainly have a look at that drain for you and get that clear how how it works with ourselves is there's no call out fee we'll come out and assess everything anyway advise what we think the problem is and what we can do to help to have anything unblocked it starts at 100 and £80 that's 180 and that includes the a t and then if you're happy we'll go ahead if not you're under no obligation but if it does turn out to be more complicated or requires specialist equipment then it can be re quoted of course but only if you're happy would we proceed if not as i say you're under no obligation there to go ahead ok [usr] i would assume that it's quite similar to what happened to us and i was very happy with the process where we had i think issues with the main drain and then you came out you ser it by with a camera in the end and then figured out that there was a root growing and you put a lining in that was then probably the more complex bit but it would be a similar process of checking what is happening then seeing if it can be easily cleaned if not then the next steps would be discussed would that be right [sys] that's correct of course [usr] perfect [sys] and if you're happy can i just start by taking the postcode [usr] of course that's [pii] three xs [sys] ok perfect that's fine [usr] and by any chance do would something that be usually covered i've got a home and a british gas insurance and [sys] if [usr] i [sys] you [usr] i'm not sure if they understood that it is the guttering which is the top rather than or do they separate between inside and out or do you not know and i would need to figure out with them [sys] do you have plumbing and drains cover with british care home care [usr] yes [sys] ok if you do that's fine you would just need to tell them that your drain at ground level is blocked and [usr] ok [sys] they would be able to arrange for somebody to come out it wouldn't then be a chargeable job it would just be on your policy [usr] perfect [sys] that just explain to them that the the down pipe coming down from the top obviously to the bottom of the property it's the drain at ground level that's blocked and they need to send an engineer out and they'll be able to get that sorted for you would you me to transfer you over to them [usr] yes and if that doesn't work then i can still come back to you because iiii i quite that road because he helped us a couple of times whichever way it goes but i have trust in you which is why i want to end up that you get the job if that makes sense [sys] certainly well it's ourselves that service the plumbing and drains work for british gas it's dina rod engineers that will attend and get that sorted for you don't worry we'll be there to help [usr] great ok [sys] and i'll transfer [usr] perfect [sys] you over now ok thank you [usr] thank you much | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plan did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] at how can i help [usr] hi hello i'd to book someone to come and er clear a drain [sys] right is this is this regarding your domestic property or a commercial [usr] it's a domestic [sys] internal or external drains [usr] external [sys] is it over phone sewage [usr] no it's not sewage it's just waste coming out of what we what we call the wash house which is just beside the house which is where the washing machine et cetera are and i think it seems to be a block between it's not very much at all just between there and the the other drain no it's not sewage no [sys] do you have british gas home care cover for your plumbing and dreams [usr] no [sys] can i take the postcode please [usr] [pii] [pii] [sys] ok i'm just gonna check if the office in that area are taking an appointment ok based on what you've described to me the soonest we'll be able to get an engineer sent out to you will be on monday [usr] nothing before that [sys] unfortunately not no [usr] can i leave it just now please i'll see if i can get it fixed if i'll phone you back if if [sys] of course [usr] ok [sys] thank [usr] when [sys] you for [usr] you [sys] calling in take care bye bye [usr] thank you bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to [pii] how be speaking how can i help [usr] hi there good morning to you manipulated a merry christmas to you as well [sys] and you [usr] thank you a quick quick quick question though i i'm calling from [pii] we had booked sometime this year i think it was summer time to do a do a cctv survey of the drains under the under the extension [sys] ok [usr] and then and the job was was done no the the guy the the engineers came and they looked through the care and then the the told us said no once he said no once once they send the report to to your office they'll they'll send you the video to to you back no because we we paid for the we took we paid 2 £50 for the video as well and then since then no we haven't received anything from you at all [sys] right what's the postcode [usr] what did i just tell you the postcode is [pii] [pii] [sys] and the address please [usr] is [pii] not [pii] [sys] and what name is it [usr] it was the [pii] [sys] they'll put you through to them and then they can advise you [usr] ok [sys] what's happening [usr] thanks very much [sys] no problem hello you've reached [pii] how can i help [usr] hi there good morning to you my name is mr [pii] no i just spoke to somebody regarding drainage we had booked a cctv check on our our drains and under the extension this year i think it was summer time and we paid in full 2 £50 for the whole whole check and engineers came and they did a survey as well and then they told us that no they once they send the report to the office no they'll send you they'll send you the video of what they what they've done but since then no he had not received anything from you at all [sys] that's fine what was your postcode [usr] is [pii] and it's [pii] [sys] and when did it come out [usr] still [sys] on [usr] sometimes [sys] the third of [usr] in summer [sys] the 10th [usr] time no i i can't i can't i i don't know the exact date now no it it was quite a while to be here [sys] was it in october [usr] sometimes it could be october i'm not exactly exac exactly sure about the date now [sys] ok bear with me [usr] it could be it could be september october you might be right [sys] hello [pii] speaking [usr] hi [pii] good morning to me assist you as well [sys] and to you [usr] carry on [sys] said and to you just [usr] hello [sys] can you hear me [usr] i can hear you now i can hear you sorry [sys] i'm just my colleague here after a cctv report [usr] they said we did we paid for the when the guys came we we paid them by by the card to £50 and they said they they need to send the report to your office first before they send it back the the video back to you and then since then no we we didn't say anything from you at all should should i give you my email address now [sys] i've got your email address here and i'm just looking at the notes on the job i think the issue has been with [usr] maybe [sys] our engineer he didn't tell anyone that he had a survey to do it hasn't been produced yet the engineer is on [usr] my [sys] annual leave [usr] god [sys] this week but he's back in on the second i will get him into the office on the second [usr] yes [sys] and then get the report over to you straight away [usr] the the the the email address you got now no is it what's the email address [sys] he put [usr] i just wanna make sure that i give you the right email address [sys] ok the email address he's written here is [pii] [usr] i mean i mean i mean [sys] i it am in [pii] [usr] ok one minute can you just hold on i'll just double check if this is the right one [pii] give me a second ok then ii i need my email address cover [sys] pardon [usr] one minute no i just i'm just double checking [sys] no problem sorry [usr] sorry about this did you is it [pii] that's right [sys] ok i'll talk to the engineer when he's back [usr] yes [sys] in work on the second and then i'll get that report over to you straight [usr] ok [sys] away ok [usr] excellent because we we did some work with the insurance and they were asking for the for the copy of the [sys] no [usr] of the of the work we've done [sys] ok i'm [usr] and [sys] really sorry about [usr] there's a [sys] that i'm [usr] of [sys] sorry [usr] a delay now [sys] that [usr] but no no that's that's fine no as long as you you you you you're able to send to us [sys] yes [usr] now then then it will be ok for [sys] ok [usr] us then ok thanks very much anyway and happy new year to you [sys] no [usr] as well [sys] worries [usr] in [sys] happy [usr] advance [sys] new year [usr] ok [sys] thank you bye [usr] same to you [sys] bye [usr] thanks and bye | 6Qualified Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require a plumber did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers good afternoon welcome to dino you're speaking to [pii] how can i help you [usr] good afternoon i'm calling about a er problem we have in our estate which is in er on sea [sys] r [usr] it has blocked drain gullies which are causing flooding problems when it rains heavily [sys] all right [usr] and these the road is a is un aop the council have said that the drainage issues are not their responsibility and that's [sys] all right [usr] that's why [sys] bye [usr] we need some expert help to get these [sys] right [usr] unblocked and someone to check what the er what the problem is it it it looks as though the drain cover manual cups are all filled up and whether the what what o obviously it needs is someone to come out and have a look at it and tell us what what's what's required [sys] yes [usr] and [sys] sir sir can i ask sorry there are the are the are the properties new fairly new builds or [usr] no they've been built from they they were built back in the eighties and [sys] right sir [usr] they've [sys] have [usr] never been [sys] you have [usr] the road has [sys] you [usr] been taken over by the council [sys] no sir that's fine have you spoken to the local water authority and i'm only a only asking that because usually for the first three years after the properties are built [usr] well [sys] there's [usr] it's been built they've been [sys] a [usr] built for 25 30 years these properties [sys] right sir i would in the first instance i would speak to the wa the local water authority because after the properties are more than three years old the water authority is responsible for the upkeep of the drains and they don't usually allow private contractors or private companies to work on the drains [usr] well the only [sys] and all the councilors said it's been adopted but of [usr] i [sys] course [usr] get [sys] they got [usr] hear i understand what you mean just let me check something we have been in touch with the local council but the [sys] not [usr] the the it's [sys] the council [usr] a it's [sys] first [usr] the it's the anglian anglian water [sys] yes sir [usr] provide [sys] a water [usr] the [sys] needs to be [usr] but it but the the the let me tell you what er they said i suppose the enquiry we made with the great yarmouth or w we we sent an email to them and their response [sys] right sir [usr] was norfolk county council he's not we did not attend they attended to check the drains the gullies in wood farm lane and green acres but as the green acres gullies were un aop were part of an un aop road they couldn't they did not do any cleaning or investigation [sys] right [usr] than [sys] i'm [usr] to [sys] with you [usr] to go any further with it but that wasn't that was the local [sys] that was the council [usr] local [sys] wasn't [usr] council [sys] it rather than rather than angry and water i would speak i mean of course we can get somebody out for you it's it's one on our visit is is chargeable just speak to anglian water first check whether they've a sorry sir check whether they've adopted the drains on your estate cos it by now they should have done i mean if not call us straight back and we'll get somebody out for you but i would just just [usr] you [sys] a suggestion [usr] see these these [sys] he [usr] have been this for a while [sys] right [usr] they they've had this blockage and nobody's called out anglian water authority [sys] no [usr] i don't know if it's angry and water that would be responsible or whether it's essex and suffolk water who we pay [sys] i [usr] pay to but [sys] i [usr] anglian water is [sys] right [usr] our is our it's norfolk we're in norfolk county council area [sys] i was certainly making [usr] i i don't [sys] making inquiries [usr] know it [sys] sorry sir check on check online just put [usr] alright [sys] your address in and just you [usr] ok [sys] know see who's responsible for the water supply as i said certainly if if for whatever reason they say no it's not us then try give us a call on the same number we'll see we get an engineer arranged for you but as i said i just wanted [usr] i get [sys] to really [usr] i get what you're saying i'm just [sys] trying [usr] thinking [sys] to stop your pain [usr] er i'm just thinking i'll have a look through the anglian water and [sys] yes [usr] see what [sys] sir [usr] they can provide it i'll get in touch with them first [sys] right [usr] and then we'll take it from there [sys] certainly thank you thanks for your time you take [usr] ok and if i need to i'll get back to you [sys] all right sir thanks [usr] there [sys] again for your [usr] it [sys] time [usr] is [sys] and your patience [usr] and water i want to report an issue with drains there is [sys] hm [usr] a there is a a website here which allows [sys] -huh [usr] me to do that [sys] right good good [usr] ok [sys] ok report [usr] all right [sys] it to them [usr] all [sys] and as [usr] right [sys] i said [usr] then thank [sys] if you [usr] you [sys] get [usr] bye [sys] me come back [usr] bye ok [sys] you're welcome [usr] thanks [sys] sir thank you for your time [usr] bye [sys] take care [usr] bye [sys] there [usr] thanks [sys] bye bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] at dino how can i help [usr] yes my name's missus [pii] and a week ago when on the wednesday somebody came here because i had a problem with my drains and they charged me 100 and £70 and said that i would get a receipt when it hasn't arrived yet [sys] ok let's have a look can i take the postcode please [usr] [pii] [sys] sorry can you just repeat that the line broke up i do apologize [usr] [pii] a for apple 73 qg [sys] and the first line of your address [usr] [pii] [sys] and your name as well [usr] [pii] [sys] ok and you're just trying to receive the receipt ok and what i'll do is i'll transfer you over to the local office now and they'll be able to assist you ok [usr] thank you [sys] thank you do you want the contact number as well or do you just want me to pop you over [usr] well if you would but let give me the number just in case i need to book [sys] that's fine do you have a pen there [usr] i'm all organized [sys] perfect their contact number is [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] sorry [usr] sorry it's [pii] [sys] [pii] [pii] [usr] [pii] [sys] that's correct [usr] well if you could transfer me as i say but if there's a problem then i can phone them direct [sys] no problem i'll transfer you over now thank you [usr] you [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems hello [pii] how can i help [usr] yes my name's missus [pii] and last wednesday somebody came here because i was having a problem with the drains and i paid them 100 and £70 and i was told that i would get a receipt it hasn't [sys] ok [usr] and it hasn't arrived [sys] ok if you can bear with me just one second i can have a look and see if i can find that for you [usr] you [sys] where is that gone we're gonna pay i see on you let's have a look be with just been a little bit slow today for some reason there we go what was the postcode there [usr] h a [pii] [sys] [pii] would would you christmas eve ok his email is at dino dyme what i loading for here we go let me see if i can find that [usr] have you found [sys] what date [usr] me [sys] was it 13th [usr] have you phoned me [sys] i'm just about to have a look just about to have a look on the system i found that you said that you paid trying to find the receipt on the actual app [usr] i mean it's shown on my bank thing [sys] he he he's he's given us an authorization code it it has gone through and for you to log into the system and try to find it and you see authorization if i search and that was on the 13th yes 398 found it [usr] have you got [sys] ok [usr] what he reported [sys] i found it if i can take an email i'm not sure if you give it to him or not but he hasn't given us it to us and i can get that across to you right away [usr] ok it's [sys] ok [usr] [pii] 518 [sys] the that be cut out there do you mind repeating that second bit [usr] hm [sys] he was crackling that anyway i've got [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] i've got [pii] [usr] that's right [sys] perfect i'll get that across to you now [usr] thank [sys] then [usr] you very much [sys] that's ok thank you [usr] right [sys] very much [usr] bye [sys] see you bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i we record calls for quality and training purposes hello you're through to british gas home service you're speaking to [pii] how can i help [usr] i just wanted to know if i've got someone coming today have been doing my central heating and evidently there's a water problem and they they've given me a reference number and they did tell me that someone would ring from but they haven't could you tell me a reference number and see if they're coming today [sys] of course i can [usr] i'll tell [sys] i [usr] you [sys] need to get can i take can i take your postcode first please [usr] ec one v three ff [sys] sorry can you say that again please [usr] ec [sys] e [usr] one [sys] for e for elephant c [usr] c [sys] for [usr] for [sys] charlie [usr] charlie not fun [sys] sorry i broke [usr] is [sys] up again [usr] sorry hello [sys] right e for echo c for charlie [usr] one v for victor three [sys] three [usr] s for sugar l for lima you [sys] and [usr] there [sys] the house number please [usr] [pii] house [sys] right e [pii] echo c for charlie 13 s [pii] sugar l for lima [usr] [pii] [pii] victor [pii] [pii] [sys] right [usr] victor [sys] got 33 i'm just trying [usr] are [sys] to [usr] you [sys] get [usr] still [sys] your account [usr] there [sys] loaded up [usr] ok [sys] right and if you could confirm your email address for me please [usr] [pii] [sys] and could you confirm your full address for me as well please [usr] house right [pii] [pii] [sys] lovely what was your problem [usr] well i just wanna know if i'm getting to visit me because i've got my central agent and i've got a i've got a reference [sys] if you bear [usr] number [sys] with me one [usr] here [sys] second i'll be able to see all your jobs that are that are open for you [usr] ok [sys] i've got no jobs for today book one [usr] now [sys] and for when [usr] british gas guy said he booked one in [sys] there's no there's no [usr] today [sys] appointment open for today i'm afraid miss [usr] where's [sys] you can still [usr] this [sys] give me the reference [usr] reference [sys] number if you'd [usr] number come from we'll give it to you i'll give it to you just check [pii] [pii] [sys] hm no that's not coming up with anything i'm afraid miss what's the job booked for what was the job [usr] i right well i've heard a lot of things going on but it definitely is i didn't have any hot water they came and did the hot water the next day i didn't have any central heating and he said something about a valve [sys] have you had any confirmation [usr] i [sys] of [usr] said [sys] dino [usr] i'll get on again [sys] bear with me a sec [usr] no that's why i'm ringing you [sys] no there's no sign of any appointment on here i'm afraid ok thank you [usr] ok i'll ring the [sys] it's [usr] british [sys] it's [usr] desk [sys] alright [usr] i've [sys] don't [usr] got [sys] worry [usr] his [sys] have [usr] number [sys] a nice day [usr] thank you thanks for your help bye right | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes good evening welcome to british gas my name is [pii] can i take your name please [usr] i [sys] thank you and [pii] how can i help you today [usr] i'm calling regarding my toilet because it's blocked a plumber came just a few minutes ago and he says they can't do it because he thinks whatever it is that's blocking the toilet is probably going through the drain [sys] ok [usr] he couldn't do the job [sys] did he tell you what is he gonna do or is he coming back or did he tell you anything else [usr] no no it's not coming back it just said you might have to call the drain specialist company [sys] ok ok the plumber who came out to you but he told you passed through the drains [usr] that's what i was [sys] sure [usr] saying that he might have gone through the better to call the specialist [sys] well let me have a look can i take the postcode of the job please [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] what was your postcode [pii] [usr] [pii] [sys] does [pii] that's [pii] [usr] my kilo [sys] [pii] [usr] yes [sys] [pii] [usr] and then [pii] [pii] [sys] but imagine that postcode [usr] really [sys] [pii] [pii] is a hotel [pii] [usr] no [pii] [pii] [sys] what's your street name [usr] closed [sys] and what's your house number [usr] 126 [sys] nothing under this postcode i'll do another search for you and definitely british gas who came out to you down the road [usr] sorry [sys] was it was it definitely british cast who came out to you [usr] no no it was somebody else it was somebody else [sys] who came out to you [usr] my husband's the one that called i'm not sure [sys] you [usr] which [sys] got a private you got someone else come back ok you want you want drains out to the property [usr] yes yes [sys] ok [usr] some are [sys] that's [usr] dangerous [sys] fine [usr] friends [sys] ok [usr] i've just googled it and found it online [sys] no that's fine ok and are you the property owner or tenant of the property [usr] no property owner [sys] ok we can get someone out to the property you your toilet's blocked have you got access to another toilet in the property [usr] no it's [sys] ok [usr] a flat it's a one bedroom flat [sys] that's fine ok i've got your postcode here i'm just gonna see when would you us out to the property are you able to wait until tomorrow or do you want someone out to the property tonight [usr] if there's somebody tonight cos i've got two young girls it's a bit difficult [sys] let me have a look to see if we've got available for him can you give me 1 to 2 minutes please [usr] right ok [sys] thank you british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving if you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call hello [usr] hello [sys] thank you for holding there i'm afraid we don't have a plumber that can contend you properly tonight unfortunately we don't have anyone available for tonight i'm sorry [usr] ok ok no that's fine [sys] ok ok sorry about that [usr] no that's ok that's ok [sys] thank you very [usr] all [sys] much too [usr] right thank you take care bye bye [sys] thank you bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to dino my name's [pii] how can i help [usr] hi good morning i need to have an engineer book to come and open the there is a little blockage in my drain [sys] right ok and do you have british gas cover for drains or is it something you'd need [usr] no [sys] to pay for [usr] we just need one of your the service just to [sys] ok [usr] in [sys] let's [usr] my all [sys] have a look [usr] in all my 60 years life i never had to call out just [sys] ok no problem what's your postcode there [usr] ok [pii] [sys] yep [usr] [pii] [sys] yep [usr] [pii] [sys] ok doke let's have a look there we go and what's the first line of the address [usr] it's a [pii] [pii] [sys] yup ok that's absolutely fine let's have a look you do perfect give me one moment then let me bob you across to our local team [usr] ok [sys] and we'll get them to have a word we'll see about getting it sorted for you one [usr] all [sys] moment [usr] right thank you much thank you [sys] he will he will too [pii] plumbing [usr] hi dear i need to have an engineer come to look at the drain seems to be there is a a little blockage in the system [sys] what postcode are you [usr] i'm [pii] [sys] right i'll give you the number to phone for drains [usr] four double h that is i want a great dino people to come i don't want any of that [sys] i'll [usr] service [sys] give you their number [usr] ok [sys] you you're through to the wrong section right it's [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] last night i called and they said the number i just now called they said they have [sys] no [usr] a team [sys] we're [usr] over there [sys] we're we're plumbing we don't do the drains it's down the road that you need [usr] ok yes we need a diner or yes you much for helping [sys] ok [usr] thank you thank you bye [sys] no bother [usr] bye [sys] bye bye [usr] audio visualizing | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help you today [usr] hello there my name is i'm calling from solicitors we have an issue with one of our toilets and that it's blocking would it be possible to get someone to come and have a look for us [sys] ok is this a commercial or a domestic property [usr] it's a commercial it's a [sys] commercial [usr] law firm [sys] what i would have to do is pop the details onto our system these would get sent over to our local office they would then contact you to arrange for an engineer's visit at your convenience [usr] ok [sys] and they'd also go through pricing with you would that be ok [usr] yes please [sys] thank you and can i just ask do you have any term form of long term agreement with either british gas or a rod for plumbing and drains [usr] that i'm not sure of i mean the managing partner has just asked me as his p a to contact yourselves because we have an issue but with [sys] right [usr] regards [sys] i can [usr] to all [sys] have [usr] of [sys] a look [usr] that i don't [sys] i can [usr] know [sys] have a look for you could i have [usr] you [sys] the postcode [usr] and [sys] the [usr] and [sys] first line of the address [usr] yes it's [pii] [sys] [pii] echo uniform [usr] hang on i'm giving you the wrong post code i'm giving you my postcode right it's [pii] [sys] you don't want to turn up [usr] no [sys] at your house [usr] no i don't [pii] [sys] november november 17 [usr] [pii] [sys] [pii] [usr] yes [sys] thank you and the first line of the address please [usr] it should be [pii] on [pii] [sys] colors [usr] tallas yes tallus l lp [sys] could you spell that for me [usr] yes [sys] please [usr] toll er s the engine [sys] toll [usr] to top [sys] er s to [usr] yes yes [sys] and [usr] i can tell you what you can [sys] ok let's see if we can find this bear with me one moment [usr] about 25,000 [sys] i'm just gonna pop the details on the system november [usr] ok [sys] november 17 1 [usr] no [sys] tango thank you [usr] yes [sys] and have we been to the property before [usr] i don't know i'm [sys] no [usr] i [sys] it doesn't [usr] am not [sys] look [usr] sure [sys] we have right first of all i need to check that we've got an low cost in that area which we do that's fine [usr] that's fine [sys] can i just ask once [usr] bye [sys] an engineer has attended how would you be paying for any work undertaken on the day [usr] that will be get dealt with our human resources department i'm sure they will maybe do [sys] be [usr] a settle [sys] able to [usr] it they'll settle it from the account but i mean [sys] no [usr] obviously [sys] problem [usr] if you just tell me the availability and then i run it past the managing partner and forth they will then i can then let but we would need an invoice and obviously [sys] that's fine ok i'm just i'm just popping some details on here that is to solicitors isn't it that [usr] guess in as well [sys] and could i have a site contact name and site contact number [usr] yes [sys] please [usr] my name [sys] this [usr] is [sys] is who the local office will ring [usr] yes you'll come through to me my name is [pii] and my number is is [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok [sys] [pii] thank you much ok that's the first part then now i need to pop a note on for the engineer with a description of the issue that you're having [usr] from what i'm understanding is that the toilet is blocked somebody has tried to dislodge whatever is done there but it doesn't seem to have worked the water keeps rising it's just overflowing [sys] ok and is there another toilet in the property [usr] yes [sys] that can be used [usr] have [sys] at the moment [usr] we have [sys] right [usr] a few [sys] that's fine and is there anybody in the property classed as vulnerable that could be affected by this issue [usr] no [sys] no thank you ok i'm just going to get this sent over now to the local office for you and then they will [usr] cos [sys] be [usr] there's one [sys] in contact [usr] here in [pii] [sys] shortly [usr] isn't there and you've got an office here in ok [sys] and then they will be in contact shortly to arrange for an engineer to come out [usr] to [sys] and [usr] come [sys] get that sorted for [usr] ok [sys] you [usr] ok [sys] ok [usr] when should i expect them to call me [sys] you it should be quite soon [usr] quite [sys] as soon as [usr] quickly [sys] i put this onto the system [usr] right [sys] they'll [usr] i'll get [sys] pick [usr] a call [sys] it up over there for you [usr] ok perfect all right then thank [sys] thank [usr] you and is there [sys] you [usr] a reference [sys] much [usr] number in case they don't call and i have to ring you back is there something i could quote [sys] just bear with me one second i'm just [usr] you [sys] going to get that now for you [usr] thank you [sys] once i've generated this you see it'll give me a reference [usr] yes [sys] number ok the reference number i have is delta yankee underscore [usr] yes [sys] whiskey oscar underscore [usr] yes [sys] 345 [usr] yes [sys] double zero [usr] yes [sys] 42 [usr] ok lovely thank you very much [sys] that's that's your booking reference [usr] yes [sys] number [usr] i've got that thank you much thank you [sys] thank [usr] for your help [sys] you much thank you much for your call and please have a lovely evening [usr] yes you too bye bye [sys] take care now bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're through to [pii] at how can i help [usr] hi there i was just speaking to someone we had someone come out to look at our pipes at the end of september and [sys] ok [usr] we wanted a quote for the works but no one's got back to us i can't proceed [sys] i what's the postcode of your property [usr] [pii] [pii] [sys] [pii] [pii] and the first line of your address [usr] [pii] [sys] right [usr] primary [sys] let me [usr] school [sys] give you [usr] [pii] [sys] the telephone number for that direct office have you a pen and paper to put this number down the number to call is [pii] [pii] [pii] [usr] yep [sys] no worries take care bye bye [usr] thank you bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to dino my name's [pii] how can i help [usr] hello i i picked up a a [pii] to come to my house but i'm gonna be out today it's an emergency i was wondering if i could [sys] right [usr] cancel [sys] my [usr] it please sorry [sys] ok [usr] about that [sys] what's your all right what's your postcode there [usr] [pii] [pii] [sys] yep ok do give me one moment i'm just getting and if i could just take your name and the first line of your address [usr] [pii] [pii] [sys] ok no that's fine give me one moment and let me just pop you across to the local team just we've already assigned it to an engineer but we can get it canceled [usr] right that would be [sys] no [usr] great [sys] problem [usr] thank you i'll [sys] one [usr] take [sys] sec [usr] it back [sys] good morning di road [pii] speaking how can i help [usr] hi i have got an appointment appointment for [pii] but i'm going away out today it's emergency my daughter took no well i've got to go [sys] all right [usr] i pull it [sys] what's your name [usr] it's [pii] again [pii] [sys] when do you want me to book it back in for [usr] can i phone you back [sys] or [usr] if that's [sys] do you want [usr] ok [sys] to phone back [usr] would that be ok [sys] i'll just i'll just get it canceled and then you phone us back when [usr] right [sys] you when you want us back [usr] sorry [sys] out i'm sorry about [usr] that [sys] your daughter i hope she's ok [usr] a sorry about [sys] no [usr] that [sys] bother thank [usr] bye [sys] you i | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help you [usr] hi there i called just now and somebody was gonna transfer me through to another team to get some questions answered [sys] what's the [usr] about [sys] issue [usr] a drainage issue i've just got a property where they can't the dino rod came out the other day couldn't find out where the drains were said it needs a camera to go down to find out [sys] ok [usr] where the drains are but i had some questions about it [sys] no one can take your please [usr] rg 22 4 jz but last time i got cut off and [sys] you got cut off did you say [usr] yes [sys] all right ok well i'll pass you over to them now [usr] ok thanks [sys] what i'll do is i'll let it call for a minute before i pass you over just to make sure it doesn't cut off [usr] ok cool thanks then [sys] no worries [usr] right ok hello [sys] [pii] what how can i help [usr] hi there i just got transferred to you i've got a property where came out the other day but they couldn't find out where the trains were they said i needed to get somebody else out with a camera but i just had [sys] ok [usr] some questions about it [sys] ok if i can just take a postcode please [usr] [pii] [sys] [pii] [usr] correct [sys] [pii] [usr] that one [sys] just i know that i'm on the right person hold on give me two seconds let me just read through the [usr] ok thanks [sys] what's happened i'm up to date as it were [usr] ok [sys] right how can i help [usr] the guy said put a camera down we'd have to take down the take the downstairs toilet away camera can go down or the other question i was asking if we've got access to next door neighbor's drain which is connected can they put a camera from that side and work out where the drains are is that an option or does it have to come from the the downstairs toilet on the actual 85 bar property [sys] i honestly don't know hold on a second let me just ask my colleague [usr] thanks [sys] i do apologize [usr] that's right [sys] hold on two seconds i don't [usr] no [sys] want to tell you the wrong thing [usr] no [sys] two seconds [usr] don't do [sys] hold [usr] that [sys] on hold on thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service with the backing of a national organization for more information on our capabilities visit dino dot com your call is important to us please hold the line thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days hello i'm back we would have to have access to your manhole because the blockage the blockage might be further down [usr] hm [sys] i've tried to explain it depending on how the water flows [usr] hm [sys] if we blow it up [usr] hm [sys] where the water flows it will just block further up as opposed to blocking [usr] and [sys] i ideally we would need to have access to the [usr] going down the floor ok [sys] that's fine i'll get my [usr] all right ok thank you [sys] ok i hope that makes sense [usr] do it does make sense that's fine all right [sys] ok brilliant [usr] ok how do i get somebody how do i book somebody out do i do [sys] i [usr] through [sys] can [usr] you or do i have to call back in [sys] you can do it through me sir hold on a second [usr] i'll tell you what i'm gonna do first cos we have to take the toilet off downstairs what i will do cos the plumber has to do that cos you guys won't do that i will need to [sys] no [usr] ok leave with me i'll work that out first and then i'll go back in [sys] ok [usr] brilliant [sys] then brilliant [usr] alright thanks for your help have a lovely day [sys] cheers [usr] bye [sys] thank you bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's [pii] [usr] [pii] [sys] did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] but she came out the bloody i was a member [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] that tell me what the back order number [sys] good afternoon you're through to [pii] here at [pii] how can i help [usr] hi i need some help with some drainage problem at home please [sys] ok what appears to be the problem [usr] the toilet's blocked but every time we we flush it water comes up from the shower drain and at the moment no water goes in the shower drain no water's going in that's blocked the toilet seems to be draining but very very slowly but every time we flush the toilet it comes water comes up from the shower [sys] right ok is there another toilet that you're able to use at the moment [usr] no this is the only one and it's it's my it's in my grandma's house you see and she's 83 she can't go upstairs this is the table toilet downstairs which is the only working toilet to be [sys] and is she able to get to that toilet without any problem sorry just to ask because it wasn't clear there sorry [usr] she can get to this toilet here but the other toilet is not accessible is upstairs she's not able to go upstairs [sys] right ok is it the one that's downstairs that's having the problems or is that the one that's working just [usr] that's the one that's having a problem the only one [sys] right [usr] the only [sys] ok [usr] one [sys] that's [usr] we [sys] fine [usr] we can use [sys] i could get an engineer out to her to have a look at this problem but it could be any time between now through to one pm tomorrow with it being past four o'clock i can't guarantee today's attendance but that could also mean that she gets somebody in the middle of the night because our engineers work throughout the evening [usr] to be honest that's no between now how much would it be [sys] it starts at £225 including va t [usr] ok i don't think that's if you had a she's she's been going to a toilet quite a bit it's only gonna be a few hours till she's gonna need to go again i can't wait till one o'clock tomorrow or can't not know when it's gonna be i don't know how long we can just keep her valid [sys] i understand [usr] that but [sys] i [usr] thank [sys] understand [usr] you very much anyway thanks [sys] not a problem take [usr] but [sys] care now [usr] thanks bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes easy to dino power to british gas [pii] speaking how can i help [usr] hi i've just i've got a blocked drain at my house [sys] ok [usr] i'm needing [sys] do you have [usr] it unblocking [sys] do you have a home care policy with british gas [usr] i don't know [sys] no and is it a property where you live [usr] yes [sys] and are you the property owner [usr] i am yes [sys] for the standard unblock between the hours of eight and six monday to friday is 100 and £80 [usr] right [sys] the engineer comes out and finds it's anything different then he would reo you while he was there [usr] right that's fine [sys] what's the postcode please [usr] it's [pii] et [sys] and the first line of the address [usr] it's [pii] [sys] what name is it [usr] it's [pii] [sys] and what's your contact number please mr [usr] it's [sys] [pii] [usr] [pii] [sys] anybody vulnerable [usr] no [sys] and where's blocks [usr] it's in the manhole cover outside in the back garden [sys] is it affecting anything inside [usr] not currently but i've just noticed it now [sys] what inside or [usr] no outside sorry [sys] all right ok is it overflowing or [usr] no i i lifted the [sys] no [usr] not yet anyway it's up to the top but it's just mulch in the massive underneath the manual cover [sys] bye [usr] hopefully i've just caught it at the right time [sys] sounds it just putting these details in now and then see what we can do they're not looking now till the 28th that's the next available [usr] right wait wait wait in eight days right ok that's all right then i'll have to try somewhere else [sys] no problem [usr] ok [sys] ok [usr] thank you all right thank you [sys] take [usr] bye [sys] care bye [usr] bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gap please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name's [pii] how can i help [usr] good morning let me just take the speakerphone off ok lovely right i had some of your colleagues out yesterday to look at a a an issue i had and they said they'd passed me on the information for insurance purposes i've got the reference number of the job i've also got the s a number which one do you need could [sys] i'll take the reference number and then i'll get you through to the local office because i haven't the slightest way to even begin with that [usr] ok thank you the the reference number is 04 63 [sys] three yep [usr] 91 [sys] 91 [usr] 85 [sys] right are you with that type of reference [usr] and i've got the s go on [sys] can i have the postcode sir [usr] postcode is [pii] [pii] [sys] yep [pii] ok ok was the first line of the address if i may [usr] [pii] [sys] ok i'm not sure about that about that reference number but i've got a different one which just raises the job as far as i'm aware [usr] right that came that came from your head [sys] which [usr] off the reference [sys] i [usr] number i've got another reference number here which is 2398764 [sys] again i'm not familiar with it ok well not a problem anyway i've managed to i believe i've managed to find the work order for it i'll get you through to the local office and they can have a little chat to you about the well the next steps from here i suppose [usr] that's great thank you very much for that [sys] and ok not a problem would you their number as well just in case [usr] what i think that's a very wise idea the local office number is [sys] that is [pii] [usr] [pii] [sys] [pii] [pii] [usr] there's no plan united utilities ok lovely right shall are you posting me through now are you patching me through or shall i just give him a ring [sys] yes i'll pop i'll pop you through to them now not [usr] thank [sys] a problem [usr] you very much for that i really appreciate it [sys] no worries you have a great day sir [usr] you [sys] all [usr] too [sys] right [usr] you too bye now [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems | 6Qualified Lead
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[sys] hello [pii] [usr] hi is this guy i read [pii] [sys] yes it is we we cover [pii] and [pii] [usr] ok that's fine i've called on wednesday or thursday last week i can't remember now for somebody to come out but i just want to let that you don't need to come out now hopefully touch with the [sys] ohh [usr] problem [sys] right [usr] seems to resolve itself i didn't wanna waste your time [sys] ok thank you we are extremely busy today as well what was your postcode [usr] yes [pii] [sys] [pii] and your name [usr] and [pii] [sys] ok lovely and that was just for an unblock was it [usr] well we hope touch wood i say i think it's resolved but the [sys] ok [usr] when we spoke the other day they said it'd be about five days hopefully [sys] right [usr] we don't have to call you again but we just [sys] right [usr] didn't wanna waste [sys] ok [usr] your time [sys] and can i just take the first line of the address just to make sure i've canceled the right one [usr] [pii] [pii] [sys] [pii] right that's lovely i'll get that done for you ok [usr] brilliant thank you [sys] ok [usr] much [sys] thanks [usr] thanks [sys] bye bye [usr] bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning welcome to diner you're speaking to [pii] how may i help [usr] hello i went online yesterday and booked some appointments with yourself but i was i i thought i was via british gas because it's a british gas company and i had a call out this morning and the guy said no it's gonna cost 200 something pound i had to cancel that because i thought it was co i've covered under the thing but i've got two appointments booked for tuesday with [pii] that i need to cancel because i've now booked them through the british gas if that makes sense [sys] did they not cancel them for you [usr] i i [sys] when you called british gas [usr] i didn't ask them because i thought it was i thought it was a separate thing [sys] no they'd be able to cancel the appointment for [usr] i'm [sys] you but i'll [usr] confused [sys] look into doing that for you no because you if you're british gas home care policy holder all of your bookings need to go through your home care policy not [usr] right [sys] direct through dino because we [usr] i just i [sys] don't [usr] just book them online [sys] they it should say there on there that home care po policy holders have to go through british gas what's your postcode there for me [usr] it's [pii] i can give you the references that you gave me [sys] no it's the postcode me what's the house number or name [usr] 17 [sys] let's have a look for you just bring those up let's have a look i can see that you you booked two for the second why have you booked two out of interest [usr] because i was booking it online and i've got two toilets that are leaking and i couldn't i couldn't add when i was booking online i couldn't say there was there was two issues do you see what i mean [sys] you don't need to book two because it's for the engineer just to come out you never need i hope british gas shouldn't book two for you either [usr] no no they've booked one to cover three different things [sys] ok let's get this canceled for you if you can just confirm the first line of the address and the and your your name for me [usr] my name is [sys] that [usr] [pii] [sys] i can get [usr] and it's 17 partridge [sys] and [usr] read [sys] all right thank you let's get this canceled [usr] i i was very confused because i couldn't add to the other one i just thought well i should have to book three cos when i've had someone out before and said could you look at this and they said we have to be a separate booking [sys] no never heard of that before [usr] i had someone to to sort a plumbing out of a blocked sink and when i said could they ask them to look at a toilet they said it would have to be a separate booking [sys] if it's a different type we have drainage offices and we have plumbing offices but if it's a drainage issue from more than one thing in the house they're [usr] always [sys] normally connected [usr] right ok [sys] but if it's a plumbing issue then it has to be a separate job because plumbing offices are not drainage offices they're completely different engineers [usr] ok all right [sys] that would be the only reason that you'd need to [usr] right [sys] they've both been canceled now for you but you could have asked british gas to cancel them they should [usr] i [sys] have [usr] could could [sys] if [usr] could [sys] you told them that you duplicated it they should have they should have canceled these really [usr] right ok that's how ii i was very confused [sys] you have done two different jobs i can see you've put system not working [usr] yes [sys] and which is gas job and then a blockage they're two different things that's why you need two different appointments because they're two different engineer types of engineer [usr] right you can see the british gas one now can you [sys] i i could always see the vintage gas ones just [usr] i i'm sorry i'm i'm just a little bit confused about how all works [sys] no it's just just people remembering even though it says it's covered we cannot originate a job for british gas customer [usr] right [sys] at dino it has to go through your home care policy that you don't pay if you ever raise it then it will be a payable job that's just also to remember i know it's difficult but we are part of one company but they employ us with british [usr] yes [sys] gas employed [usr] yes i just [sys] i know [usr] i i just went down on the page and it said a british gas company and i thought right ok i'll just book straight through you then [sys] no no it meant it's not we're not a british gas company we both work we're both both owned by centrica [usr] right [sys] but we're not british we're not a british gas company we're both owned by centrica [usr] ok [sys] i know two yes it's all very easy i can i confess it is all a bit confusing for customers but [usr] and i was very [sys] always [usr] stressed [sys] remember [usr] at the point [sys] no no i understand that people just look for the an option but we have this a lot and people end up paying because there's no way if you haven't booked it through your home care then we can't we personally as dino can't change that unfortunately [usr] ok all right [sys] bit of a loophole but people are coming out to you on [usr] yes [sys] the second from the looks of it [usr] yes [sys] all right [usr] thank [sys] hoping [usr] you very [sys] those [usr] much for your [sys] two [usr] help [sys] issues [usr] thank [sys] get [usr] you [sys] sorted no worries [usr] all [sys] thanks [usr] right thank [sys] a lot [usr] you happy [sys] bye [usr] new year to [sys] bye [usr] you bye [sys] bye [usr] bye [sys] you too bye bye | 6Qualified Lead
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[sys] good afternoon you plum [usr] hi good afternoon i i have a problem one yes yesterday one of your plumbers has fixed the flush in my toilet but at the moment i i don't think it has been done well and my wife has just rang me that is just continuously flashing and it's just running without stopping i wonder we have this service through i think one of these british gas that things but i wonder whether you might i i do not know whether i should call you directly because your plumber gave us your the name of your company or whether we should re book an emergency service with the british gas [sys] it have you got cover with british guest [usr] sorry [sys] do you have cover with british gas [usr] no no it's just the we have the home cover for with british gas [sys] for plumbing [usr] sorry i did not hear it very well [sys] do you have cover with for for plumbing under your british gas [usr] sorry i do not let me see if i can get a better room somewhere sorry [sys] do you have cover with british gas for your plumbing [usr] we yes we have a cover we rang them they send one of your plumbers and it did the work yesterday in the morning but it has been fixed and the flash is i mean the water is just running through continuously you can you put [sys] what's [usr] you [sys] your postcode [usr] might have the [sys] and [usr] details [sys] i'll have a look [usr] yes it's g 11 5 hd [sys] for the tickets g 11 sorry [usr] g 11 5 hd [sys] and what's your name [usr] my name is [pii] [sys] right [usr] and [sys] this [usr] the flat is [pii] [sys] hm [usr] was done yesterday i think in the morning around 10 11 something that [sys] does it just keep flashing [usr] just flushing all the time there is a lot of water coming through and my work is unable to stop [pii] work [sys] wait [usr] i haven't [sys] hold [usr] seen [sys] on [usr] it [sys] a wee second [usr] but [sys] i'll see if we can get someone back out [usr] thank you [sys] hiya [usr] hello [sys] hi there we'll get the plumber back out this afternoon it'll be before five [usr] before 50 that's [sys] ok [usr] great thank you very [sys] thank [usr] much thank [sys] you bye [usr] you [sys] bye [usr] thanks bye bye | 6Qualified Lead
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[sys] thank you for calling dina rata covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing good morning [pii] [usr] hi there i'm wondering if i can arrange a call out for a a blocked kitchen sink and dishwasher [sys] what's your postcode [usr] [pii] [sys] and what's the first line of the address [usr] it's [pii] [sys] we've been out to the property before [usr] no put on my love [sys] no worries and what's your name and contact number [usr] it's [pii] and my contact number is this number [sys] [pii] [usr] ok [sys] block sink that's fine let me see if i can get an engineer out to you i can get an engineer out to you today but it'll be in between now and six [usr] between now and six [sys] and it would be 100 and 80 including va t [usr] that's fine that's fine do i get any idea of when it is [sys] the engineer should call you about an hour before he attends [usr] brilliant yes because i just i need to wander out i can always be it but i'll only be 10 minutes away all [sys] that's [usr] right [sys] fine no worries at all [usr] thank you bye [sys] all right thanks bye | 6Qualified Lead
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[sys] thank you for calling diner rod our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press four for reception if good afternoon [pii] [usr] hello my name is [pii] [pii] i'm having trouble with the toilet it's blocked up and i've tried what god gothic soda i've tried hot water i've tried a brush to to [sys] what's [usr] to the account [sys] the address again [usr] sorry [sys] what's the address again [usr] [pii] [sys] is this off [pii] [usr] no it's off the [pii] [sys] ohh what else can do second what house is it please [usr] it's what car to house [sys] ok two seconds number [pii] [pii] is it upstairs or downstairs [usr] it's [sys] toilet [usr] upstairs toilet [sys] and how do you get to the back of your property property [usr] west card there is [pii] west card i've got the key for the [sys] beside [usr] west [sys] the hawthorne bar [usr] beside ha and bar [sys] ok the nearest time i could get this one would be friday we're [usr] right [sys] fully booked until then [usr] right ok [sys] the cost is 100 and £95 [usr] 595 point right no problem [sys] if you did want it booked on i can get it booked on [usr] i'll probably [sys] but it [usr] be [sys] does need to be it does need to be prepaid [usr] prepaid ok no problem [sys] what's your postcode please [usr] [pii] [sys] [pii] and property number again just to be sure [usr] [pii] [sys] [pii] and what's your full name please [usr] [pii] i can [sys] [pii] [usr] give you my mobile number as well if you want i i should call him [sys] please [usr] just have to be on the landline [pii] [pii] [sys] and have you an email address to receipt to go to please [usr] [pii] [sys] no problem and is it an upstairs or downstairs toilet [usr] it's an upstairs door toilet [sys] is the soil stack inside or outside the house [usr] the soy stack are you talking about the pipe pipes outside [sys] that takes right ok is there manholes on the property [usr] i think there's a manhole on the property i'm not totally sure i have to go and check i would do you want me to go check now [sys] ok with you [usr] ok wait me a second [sys] cheers cheers yes [usr] there's a square one a square [sys] right ok [usr] manhole [sys] and the soil soil stacks definitely outside is it aye [usr] i was called there's a big big pipe was calling outside [sys] at all [usr] there [sys] no problem [usr] and [sys] what [usr] there's [sys] kind [usr] this kind [sys] of card [usr] of square [sys] is he [usr] one [sys] going to [usr] close [sys] pay with [usr] that [sys] please [usr] sorry card [sys] what card is it gonna pay with [usr] you [sys] please [usr] call it debit card [sys] is it visa or mastercard [usr] visa [sys] no problem visa debit and how's your name appear on the card please [usr] yes my name appears as mr [pii] [sys] [pii] and can i have a long card number please [usr] the long card number is [pii] [pii] [pii] [pii] [sys] and expiry please [usr] and the expiry is [pii] [sys] and the last three in the back seat [usr] it's in the back or [pii] [sys] just right three seconds that sounds perfect there [pii] the guys will probably be there about 11 or 12 on friday morning [usr] friday morning right no problem 11 friday morning at 11 or 12 ok and you would you would you send me an email or something would call to confirm this or whatever or do you do [sys] do you [usr] anything [sys] have an email there's an email there's an email already sent to you with the receipt and stuff on it [usr] ok one second here i can check it double check you got everything right i got everything right never mind you ok i got that now that's no problem [sys] all right [usr] ok [sys] no worries thank [usr] no problem [sys] you [usr] ok i'll see you then ok thanks [sys] bye [usr] very [sys] bye [usr] much [sys] bye [usr] bye [sys] bye bye bye bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team [usr] i [sys] if [usr] fucking [sys] you need [usr] option [sys] any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is how can i help [usr] hi i a few small businesses trying to get that help with unlocking out a gully dream and they needed to get back to me i said that they're going to phone up or whatever and and i've just googled somebody says about somebody who's yourself anyway that's why i'm giving you the phone sorry i'm just stressed about it all [sys] ok what what's your postcode please [usr] [pii] [pii] [sys] no and is this for a a drains issue [usr] aye [sys] ok bear with me a quick second and what's the what's the what's the problem that you're experiencing [usr] i've not really had an issue until next door got a platform set to be fair and then it's done something to my brain it's just it just keeps over flooding and then the land and all that keeps getting down all the mud and all that ends up overflowing the drain and but not else in probably last year we've tried to resolve it ourselves but it's it's just no it's not [sys] ok [usr] budging on my feet [sys] i what i [usr] it's just a drain the actual self it's blocked i tried to see if there was an outdoor plunger thing but i can't get [sys] ok [usr] that anywhere [sys] what what what i think i'm gonna do now is i'm gonna there's a local dining office that covers your area i'm gonna give you that number and they should be able to get get someone [usr] right hold [sys] out to you ok [usr] right [sys] no [usr] hold [sys] worries [usr] on [sys] sure [usr] with the number [sys] the number to that is [pii] [usr] [pii] [sys] [pii] [pii] [pii] [usr] [pii] [sys] that's correct no [usr] right [sys] no problem [usr] thank [sys] at all [usr] you very much [sys] cheers [usr] right thank you cheers bye bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes welcome to british gas you're speaking to how can i help you today [usr] hello i have a blockage i need a a drainage person to come out [sys] let's have a look here and do you have a contract with british gas or [usr] no [sys] ok and do you own the property or is it a rented property [usr] no i own it [sys] ok and what's blocked in the property [usr] right it's the right it's not the toilet that's blocked it's the obviously the pipe under the ground that flashes it away [sys] right [usr] and it's the water's coming back and up the pipe into the conservatory [sys] right ok let's have a look here and what's your postcode [usr] it's [pii] [pii] [sys] ok something this in that area you're looking at an attendance tomorrow at the earliest is that something ok with you [usr] ohh no need it done tonight can't [sys] right [usr] use the toilet or anything [sys] no i'm really sorry about that then [usr] ok thanks [sys] alright ok [usr] bye [sys] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good morning my name is [usr] my name's [pii] [sys] and how can i help you today [usr] all right i'm i'm calling from mp a i'm just wondering because when we put you in for acceptance you automatically accept and i was just wondering if you got an update on a job from about seven hours ago [sys] you've already raised the job seven hours ago did you say [usr] we sent it over to you about seven hours ago [sys] ok and what's the postal code of the property please [usr] it is [pii] [sys] yep [usr] [pii] sorry we sent it over to you not seven hours ago the job was right seven hours ago we sent it over to you about [pii] [sys] [pii] [pii] [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] and the address of the property please [usr] [pii] [sys] ok let's have a look right is this job jetting we don't carry out a jetting this time of the day [usr] ok [sys] if [usr] what [sys] we are [usr] time [sys] if [usr] would you be [sys] we [usr] able [sys] are to [usr] to [sys] attend if we are to attend we will be attending during the daytime because that jetting will make such a noise ii i it's not something dino will carry out of jetting this time of the day [usr] not an issue [sys] ok but what what's gonna happen is local office or the local drains office will pick that job up during the day time and they will see when they can get somebody out there if anything they will then liaise with you guys to to update you [usr] back no issue [sys] ok [usr] them up [sys] no thank you much thank you [usr] yes | 6Qualified Lead
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[sys] thank you for calling dino plumbing yorks and links please note all our calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you good afternoon plumbing [pii] speaking how can i help [usr] hi there i hope you can help me we had a bit of a disaster last week when i phoned you up and paid for somebody to come out and then there was the tenant didn't know he was coming and they thought it was something else it all got canceled a new refund funded me but we [sys] right [usr] do still need somebody to go and look at the drain please [sys] is it a blockage [usr] is it a blocker it's it's a drain that [sys] ok [usr] keeps on getting blocked and they clear it and jet wash it themselves the tenants i've got a young couple living there [sys] right [usr] but it just keeps getting reblocked i think it needs a bit of a deeper look [sys] right what postcode is it please because we don't do the drains from this this office [usr] right ok then it's [pii] [sys] right right that's another franchise that are based in [pii] their number is double 142 [usr] o double 142 [sys] 34 56 78 [usr] ok [sys] all right no [usr] much [sys] problem [usr] thank [sys] thank you [usr] you bye [sys] bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully and we can get you to the right team if you need any help with press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to that my name is how can i help [usr] hi i had somebody out to unblock my waste drain on christmas eve but unfortunately it's completely blocked again and i've got waste paper in my garden and on the top of the drain i need to get somebody out to clear it again and look at it [sys] ok what's your postcode please [usr] [pii] [sys] and the first line of your address [usr] [pii] [sys] ok do you have when when was this done when was this job done [usr] on christmas eve [sys] ok i'm going to give you a number to call it's a number to the local office [usr] right [sys] and it should be able to come right back to you ok won't be a second you have a pen please [usr] hold on a second no i don't hold on all right go on [sys] it's [pii] [pii] [pii] [usr] right if there's nobody there what do i do because i've [sys] it it it will ring somebody should be there no it will ring back into the call center and and and someone will look to book you in [usr] ok [sys] ok [usr] all right all right thank you bye [sys] no cheese bar but | 6Qualified Lead
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[sys] welcome to dina rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to dina rod 10 thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service with the backing of a national organization for more information on our capabilities visit [pii] [usr] hello [sys] hello [pii] [usr] hi good afternoon i i've just got the engineer came out and he just left because he couldn't i don't know because probably you have sent some of the contractor to to fix the the block blockage [sys] what's your postcode please [usr] [pii] [pii] [sys] i've already spoken to someone about this i he he's put on here that you need to get your toilet removed i don't know whose responsibility that is until the office opens on wednesday he said that you've got other toilets that you can use you'll have to call the office on wednesday and find out what they need to do [usr] we don't have toilet to use and it's just the shower because the toilet is in the we have one spare [sys] well he says [usr] shower [sys] that the toilet [usr] would [sys] needs removing but i don't know who can remove the toilet [usr] because [sys] i [usr] the toilet every time you flush the toilet or something coming to the shower or you you can't even the sour water is not going [sys] i [usr] and [sys] don't [usr] he said [sys] i don't i don't he said that he right i'm just gonna say what he's put here [usr] sure [sys] multiple [usr] sure [sys] tenants occupancy landlord has several toilets all over the house the particular toilet will need a toilet removal blockages stacked but because of poor installation the blockage will need to be investigated once the toilet is removed i don't know whose responsibility it is to get the toilet removed whether it's yours or whether it's ours and i've got no way of finding out till the office opens on wednesday [usr] ok because the because we just rang the [sys] he said the downstairs toilet works fine [usr] no downstairs toilet we have in the garden and the toilet is fine because ok they can use even if it's cold there is no heating or something there is a temporary toilet but there is a problem with the shower because there is a professional people living in there [sys] well [usr] and they [sys] you [usr] need [sys] need [usr] to take [sys] to arrange to get your toilet removed and then the engineer will come back again you'll [usr] don't [sys] have to [usr] know [sys] get a plumber you will have to get a plumber out and ask them to come and move your remove your toilet if you've got if you've got plumbing cover with british gas are [usr] yes [sys] you british gas customer then you need to ask them to arrange for your toilet to be removed [usr] somebody has to remove the toilet and the [sys] well i'm only going by what the en that's what [usr] ok [sys] the engineer said [usr] ok because even we don't know ok one day on wednesday you guys will tell us who's the soon to remove the toilet and you guys will come out and do the trainer thing the un blow [sys] yes [usr] that blow ok [sys] but [usr] these [sys] didn't [usr] are all [sys] you [usr] the things [sys] you [usr] you need to find out on wednesday [sys] just bear with me one moment you had an engineer you had an engineer out yesterday didn't you [usr] yes [sys] you've had you and he manually cleared the blocked second floor toilet is this the same toilet [usr] no he just he just because of he he the unblock it he uses bronzer or something he's clear it but he's coming down downstair toilet to block it because that the downstair toilet is absolutely fine until he's cleared it i think it's just pouring all going down downstair toilet somewhere in the the soil [sys] ok [usr] pipe it is stuck [sys] well [usr] or something [sys] you have to get the toilet removed and then pour british gas again and ask them to get a drains engineer back once your toilet's been removed [usr] because we can't just keep it or remove the toilet and i'll wait [sys] but [usr] until it's in it [sys] you have to speak to you have to speak to dino plumbing then or british gas plumbing department [usr] i did [sys] if [usr] ring [sys] you go [usr] on [sys] back [usr] the plumbing [sys] to bridget girl [usr] i did ring [sys] ok [usr] on the plumbing department and they say ok probably you guys are closed is it until wednesday [sys] we're only taking emergency calls i'm working from home today you need to speak you need to go back to british gas and say that you need a plumber out to remove the toilet and that may clear the blockage otherwise dino plumb british gas drains will come out once the toilet's been removed [usr] ok and then we [sys] ok [usr] have to arrange again for the diner [sys] you have to [usr] roll [sys] speak to british gas and arrange it yes and ask for a plumbing engineer to remove the toilet i said ok [usr] all right ok i'll do that [sys] thank [usr] right thanks [sys] thank [usr] thanks [sys] you bye [usr] sir [sys] bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes good evening welcome to british gas my name is [pii] how may i help [usr] i've got aaa leak from my hot water cylinder is that something you'd be able to help out with [sys] ok yes that should be able we will be able to help you with that do your home care with us [usr] no i no i don't [sys] you would need to have an agreement with us at the moment for us to agree to book someone out you see [usr] all right [sys] you can set an agreement up online but i don't know how long it would be before you we would be able to get someone there [usr] no i i thought that you i thought that you offer this service to [sys] a one off a one off well we can see about getting a plumber there but i don't i don't think it's gonna be possible overnight because we're extremely busy at the moment i can check but i don't know if we can [usr] what's about [sys] do [usr] work [sys] you would [usr] for [sys] you me to have a look i don't i don't know depends how if you want just a one off repair or [usr] ii i iii i just wanted obviously my waters there's water coming out of that hot water cylinder i need to get it repaired it would [sys] 00 and and what was the address there again sorry [usr] it's [pii] and that's [pii] [sys] ok let me see what we would offer as a an on demand prepare if it was an appointment it's not showing an appointment until wednesday i'm afraid at the moment [usr] ok you you don't you don't do emergency repairs [sys] i can't get anyone there before wednesday at the moment i'm afraid no [usr] ok let me see obviously i need need to this this water coming out i can't [sys] no [usr] that that's four days of leaking water isn't it [sys] it is i'm afraid i can't get anyone there before before then [usr] ok all right thank you [sys] ok wonderful thank you bye bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hello you're through to [pii] how can i help [usr] hi i booked a call out for friday but i just wanted to maybe add to what i requested and talk about the problem a bit i'm a bit stressed [sys] ok doke can i get the postcode [usr] [pii] [sys] let's have a look the 29th for number 10 just the one hello [usr] can you hear me [sys] can i for number 10 [usr] yes [sys] perfect was it that you wanted to add i can't get to the timeline i can't add anything on the actual work or the summary unfortunately because it's already been written [usr] ok well it's it's just that i think my kitchen sink is booked as well and i think the issue is linked i think i'm thinking it's faulty something but i'm trying to convince my landlord of that is that something you guys would be able to if it is the case say on my behalf when you get here [sys] say that again sorry [usr] i think the problem might be down to faulty plumbing and my landlord is refusing to believe it is that you guys would be able to say on my behalf if it's true when you talk [sys] i mean we can we can sell the engineer if i mean once he blocks everything he'll he'll review it and it'll it'll assess the situation but i'll put on there we just to advise customer if this is due to faulty plumbing i'll just put that on there [usr] ok cool [sys] on the notes and that kitchen sink is blocked as well [usr] i'm [sys] ok [usr] in a lost apartment and the the pipe is external it might need roof access as well [sys] might need what access [usr] you might need a roof access the last time this happened the guy had to get onto the roof to clear the pipe i don't know if that's gonna be a problem [sys] right potentially could be do you have the low class number [usr] i can pass it on [sys] the e end in 2211 [usr] sorry [sys] the local officers number that's ending ending in [pii] this is this is local diner road office and that is where the engineers are coming from [usr] ok [sys] do you do you have that number or do you not [usr] i i don't have that number [sys] right [usr] no sorry [sys] i i'll pass you this number because what i would probably do is i'd probably give them a call and just advise them of all all that as well [usr] right [sys] but then [usr] just [sys] but i'll i'll i'll add it all to the notes but then i i'd probably just recommend giving them a call as well [usr] i'm just finding a piece of paper to write the number [sys] no [usr] down [sys] problem [usr] i'm ready [sys] it's [pii] [pii] [pii] [usr] [pii] ok is [sys] that's [usr] it is [sys] the number [usr] this is this gonna be a problem with more money or then you won't be able to do it potentially [sys] but i can't really i can't really answer it all i said that's why that number it all really depends on them and if they can if they can do the job within the parameters of the cost provided it's i don't know [usr] ok cool [sys] what i would say but i'll have these notes kitchen sink is blocked as well i think this is down to faulty pipework or faulty plumbing work [usr] outside the two pipes meet at the same junction is probably what's gonna be helpful [sys] that works outside pipes meet at the same junction meet at the same junction and i'll just say if he will come the engineer assess the pipework and relay if this is the issue right i'll put that down is there anything else you want to add to that [usr] no i'll give the local branch a call do if they're open today [sys] they should be and [usr] ok [sys] they [usr] cool [sys] should be open till 445 o'clock today it's just a normal day today isn't it [usr] ok cool and i i don't suppose there's any earlier appointments available [sys] again that's what they they'd let [usr] all right cool [sys] they [usr] thank [sys] would say you [usr] you [sys] know that no problem at all [usr] thank [sys] all [usr] you [sys] right take care bye bye [usr] i can hear you [sys] you save up | 6Qualified Lead
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment [pii] plumbing good afternoon [usr] good afternoon i need some one to come and open the drain [sys] good thank you how are you [usr] i'm fine thank you [sys] how can i help you [usr] we need to have my drains are blocked in the community hall [sys] ok can you give me your postcode please [usr] [pii] [pii] [sys] sorry what is the beginning of postcode [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] yes and you said your drain is blocked [usr] yes please [sys] i think you need to speak to [pii] it's slightly different company [usr] -huh [sys] i mean it's dying [usr] am i speaking [sys] of [usr] to [pii] or no [sys] no this is [pii] plumbing we don't [usr] sorry [sys] work with drain and blockages and [usr] ok no [sys] i [usr] problem [sys] can give [usr] i'll call [sys] you the number [usr] this [sys] for them if you need [usr] yes please one second let me just write it down [sys] yes [usr] ok [sys] it's [pii] [usr] [pii] [sys] no sorry it's zero triple 333 [usr] ok zero triple three [sys] 242 [usr] 242 [sys] 2178 [usr] 2178 i'll repeat it zero triple 32422178 [sys] yes yes yes and if you want i can try to transfer you now but if you cannot get a hold with them you can [usr] be done i'll be done no problems [sys] ohh you will do [usr] yep thank [sys] ok [usr] you [sys] thank you [usr] thank [sys] bye [usr] you bye [sys] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partnered with british gas we record calls for quality and training purposes hi my name is [pii] how can i help you [usr] hi [pii] my name is i'm just calling from out of our we've just got a property in [pii] sorry it's not in just wanted to know if you would be able to send someone out for blood drains [sys] bear with us one minute then that's key account isn't it [usr] yes it is [sys] right ok and let's see what we can do then for you bear with us one minute then sorry your name is [usr] my name is it's spelled [pii] and i'm calling from [sys] [pii] lovely thank you what i'll do because i'll get our key account team to give you a call bear with us one minute then please could i just take your best contact telephone number then please [usr] just bear with me one moment i'll get that for you now the best number to reach us on is [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] are you able to email us over the the address of the property [usr] definitely i'll do that right away [sys] right if you do that right the way what i'll do is i'll go over to the out of hours key accounts team and what i'll do is i'll tell them to ring you with confirmation and when how soon we can get out to you ok lovely just leave that with me anyway [usr] just [sys] ok [usr] just you're aware there's no actual tenant in the property but the the joints are outside of the property [sys] right it may be that right no tenant in property but the drains are outside [usr] outside of the property yes [sys] i might as well aware of that anyway and see what else you can look at iiw when were you looking for us to come out to you by the way [usr] because it's it's the whenever you can as soon as possible ideally [sys] i think it may be tomorrow because i know that the diner rod don't have to know all the equipment no the decks and stuff that overnight [usr] ok [sys] but as i say don't take my word on that you send the email over and i'll get them to give you a call to arrange something [usr] wonderful [sys] ok [usr] that is key accounts at british gas dot [pii] [sys] yes that's right that's perfect lovely [usr] thank you very much take care [sys] thank you take care bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at how can i help [usr] hi hi there i wonder if you can please i've got a a commercial property in [pii] i need to have a cctv survey done of the drainage [sys] ok [usr] is that something you can do [sys] we'll be able to sort that out for you what i'd have to do is take some details are you the landlord of the property [usr] no no we're the building contractor [sys] give me one moment what's the postcode of the premises [usr] i don't know one second i'll tell you let me just get back on to the document building in a l one [sys] yes [usr] [pii] [pii] [sys] face it just gonna get you the number for the drainage department for that have you got a pen and paper to note this number down [usr] you put me through to another number did you say or have i got to phone someone else [sys] i'll have to give you the number for that office [usr] ok cool [sys] ok the number is [pii] [usr] yep [sys] [pii] [pii] [usr] [pii] yep [sys] [pii] [usr] that's [pii] [sys] that's correct [usr] ok is there any particular person i should speak to there or is that because they go through [sys] no [usr] to one person [sys] no just if you just phone up i'll be able to sort it all out for you [usr] ok is that that will be [pii] would it or is it is it a subsidiary a diner rod ok cool [sys] it's [usr] bye [sys] our [usr] bye [sys] office in the area called am g [usr] ok thank you very much [sys] alright take [usr] cheers [sys] care [usr] bye [sys] bye bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling dinos [pii] speaking how can i help [usr] yes hello i had one of your people coming yesterday to unblock the sewer the main sewer i did a very good job fine perfect thank you but the reason of my call is is there a way that we that live in this house can trying to not make the things happen i mean that was a question of one of the people in the house is there is any way to to prevent from happening again [sys] what what what was the problem [usr] it was a block main sewer [sys] i'd have to see what the cause of it was [usr] ok [sys] what's [usr] i [sys] the [usr] can [sys] postcode [usr] give you the reference for the job that's no problem [sys] or the reference [usr] i've got here the reference was dy wo 36482 double four [sys] double four [usr] it was [sys] what name [usr] done yesterday [sys] was [usr] morning [sys] right and what name was the job booked under [usr] it was under [pii] [pii] or [pii] well they send it [pii] with myself you send [sys] ok [usr] the receipt for the payment [sys] i didn't really say what the issue was really [usr] i reso the car but it doesn't say anything i just got the the the the payment [sys] right i'd have to phone that office and find out then bear with me [usr] thank you [sys] hello [usr] yes yes i'm here [sys] if i could take an email address i'd be happy to send something over to you via email [usr] ok it's the same as for the send the the invoice sorry i just that generally i try to be very hold on i know [sys] ok [usr] maybe you you have to just that it takes the y to to spell it out anyway i there it is it's you send it to [pii] that is me [pii] and i'm gonna spell it for you [pii] [sys] ok [usr] is my name and is spelled [pii] [pii] [pii] [pii] ni a [pii] is spelled [pii] [pii] [pii] [sys] brilliant [pii] [usr] [pii] yes perfect yes thank [sys] no problem [usr] you ever much i appreciate [sys] you're very [usr] that [sys] welcome that's [usr] but [sys] ok [usr] but the the problem was there was purely a block sewage [sys] right [usr] i i think that was just full of rubbish [sys] but you [usr] but i don't know [sys] but you need to know what caused it you can make sure it doesn't happen again [usr] that [sys] obviously [usr] that would be very good i really appreciate it thank you [sys] that's [usr] very very [sys] not [usr] much [sys] a problem [usr] for doing it thank you [sys] take care [usr] ok you too bye bye [sys] bye | 6Qualified Lead
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello down the road [usr] hi there we have a balcony at our place and the balcony has a drain and that drain is blocked we had it unblocked about a year or ago it just gets full of leaves and that type of thing wanted to know does your services offer a a an an exterior drain blockage [sys] vd but what's your postcode there [usr] sw [pii] [sys] unfortunately we don't cover that area let me give you the correct office number [usr] ok hang on yes [sys] the number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] yes [usr] ok perfect thank you much for [sys] no [usr] that [sys] worries bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help you today [usr] hello there my name is i'm calling from solicitors we have an issue with one of our toilets and that it's blocking would it be possible to get someone to come and have a look for us [sys] ok is this a commercial or a domestic property [usr] it's a commercial it's a [sys] commercial [usr] law firm [sys] what i would have to do is pop the details onto our system these would get sent over to our local office they would then contact you to arrange for an engineer's visit at your convenience [usr] ok [sys] and they'd also go through pricing with you would that be ok [usr] yes please [sys] thank you and can i just ask do you have any term form of long term agreement with either british gas or a rod for plumbing and drains [usr] that i'm not sure of i mean the managing partner has just asked me as his p a to contact yourselves because we have an issue but with [sys] right [usr] regards [sys] i can [usr] to all [sys] have [usr] of [sys] a look [usr] that i don't [sys] i can [usr] know [sys] have a look for you could i have [usr] you [sys] the postcode [usr] and [sys] the [usr] and [sys] first line of the address [usr] yes it's [pii] [sys] [pii] echo uniform [usr] hang on i'm giving you the wrong post code i'm giving you my postcode right it's [pii] [sys] you don't want to turn up [usr] no [sys] at your house [usr] no i don't [pii] [sys] november november 17 [usr] [pii] [sys] [pii] [usr] yes [sys] thank you and the first line of the address please [usr] it should be [pii] on [pii] [sys] colors [usr] tallas yes tallus l lp [sys] could you spell that for me [usr] yes [sys] please [usr] toll er s the engine [sys] toll [usr] to top [sys] er s to [usr] yes yes [sys] and [usr] i can tell you what you can [sys] ok let's see if we can find this bear with me one moment [usr] about 25,000 [sys] i'm just gonna pop the details on the system november [usr] ok [sys] november 17 1 [usr] no [sys] tango thank you [usr] yes [sys] and have we been to the property before [usr] i don't know i'm [sys] no [usr] i [sys] it doesn't [usr] am not [sys] look [usr] sure [sys] we have right first of all i need to check that we've got an low cost in that area which we do that's fine [usr] that's fine [sys] can i just ask once [usr] bye [sys] an engineer has attended how would you be paying for any work undertaken on the day [usr] that will be get dealt with our human resources department i'm sure they will maybe do [sys] be [usr] a settle [sys] able to [usr] it they'll settle it from the account but i mean [sys] no [usr] obviously [sys] problem [usr] if you just tell me the availability and then i run it past the managing partner and forth they will then i can then let but we would need an invoice and obviously [sys] that's fine ok i'm just i'm just popping some details on here that is to solicitors isn't it that [usr] guess in as well [sys] and could i have a site contact name and site contact number [usr] yes [sys] please [usr] my name [sys] this [usr] is [sys] is who the local office will ring [usr] yes you'll come through to me my name is [pii] and my number is is [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok [sys] [pii] thank you much ok that's the first part then now i need to pop a note on for the engineer with a description of the issue that you're having [usr] from what i'm understanding is that the toilet is blocked somebody has tried to dislodge whatever is done there but it doesn't seem to have worked the water keeps rising it's just overflowing [sys] ok and is there another toilet in the property [usr] yes [sys] that can be used [usr] have [sys] at the moment [usr] we have [sys] right [usr] a few [sys] that's fine and is there anybody in the property classed as vulnerable that could be affected by this issue [usr] no [sys] no thank you ok i'm just going to get this sent over now to the local office for you and then they will [usr] cos [sys] be [usr] there's one [sys] in contact [usr] here in [pii] [sys] shortly [usr] isn't there and you've got an office here in ok [sys] and then they will be in contact shortly to arrange for an engineer to come out [usr] to [sys] and [usr] come [sys] get that sorted for [usr] ok [sys] you [usr] ok [sys] ok [usr] when should i expect them to call me [sys] you it should be quite soon [usr] quite [sys] as soon as [usr] quickly [sys] i put this onto the system [usr] right [sys] they'll [usr] i'll get [sys] pick [usr] a call [sys] it up over there for you [usr] ok perfect all right then thank [sys] thank [usr] you and is there [sys] you [usr] a reference [sys] much [usr] number in case they don't call and i have to ring you back is there something i could quote [sys] just bear with me one second i'm just [usr] you [sys] going to get that now for you [usr] thank you [sys] once i've generated this you see it'll give me a reference [usr] yes [sys] number ok the reference number i have is delta yankee underscore [usr] yes [sys] whiskey oscar underscore [usr] yes [sys] 345 [usr] yes [sys] double zero [usr] yes [sys] 42 [usr] ok lovely thank you very much [sys] that's that's your booking reference [usr] yes [sys] number [usr] i've got that thank you much thank you [sys] thank [usr] for your help [sys] you much thank you much for your call and please have a lovely evening [usr] yes you too bye bye [sys] take care now bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi this is how can i help you today [usr] ohh hello my name's [pii] i'm calling from the raven hill dental practice in [pii] we've got a block drain [sys] right ok can i take your postcode please [usr] [pii] [pii] we're a business i do come out to just do businesses or [sys] no worries [usr] ok [sys] right i'm just gonna pass it to your local office they can get you to your is that ok [usr] ok that's fine [sys] no worries have a nice day [usr] thanks ohh hello my name's [pii] i'm calling from the ravenhill dental practice in [pii] we've got a block drain i'm just ringing up really to see is there a charge for a call out and how much it's gonna be [sys] it's 100 and 52 75 plus the a for the first hour [usr] that's the other the first call out as well [sys] no there is no call out charge the charge is to clear or attempt to clear a blockage [usr] right the call out is free and then it's 100 and £52.75 an hour after that [sys] for the first hour plus va t and then 76 25 plus b a per half an hour thereafter [usr] a half hour after how soon are your appointment [sys] within the day [usr] within a day ok within 24 hours ok i'll have to check with my boss and i'll ring you back alright [sys] no problem bye-bye [usr] ok thank you bye bye [sys] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partnered with ch gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hi good morning my name is [pii] from sherburne town football club we had a problem with our drains back along not very long ago when you came and sort them out very promptly but they're they're they've blocked up again and i'm sure that you said i'm sure i read somewhere that you cover them there's something a three month guarantee or something that something that is that right [sys] can i have a look for you what's the postcode please [usr] [pii] [pii] [sys] and the first line of the address please [usr] [pii] [sys] i'll pop you through bear with me a moment [usr] thank you [sys] hello you're through to [pii] [usr] hi my name's [pii] of fair boy town football club [sys] hi how are [usr] but [sys] you [usr] we've got i'm a bit wet this morning it's a bit miserable innit it [sys] just [usr] not very nice i don't [sys] a touch [usr] know where you are former raina where are you [sys] a room and fair room in for the office thankfully [usr] not not very far away then right we've got a trouble problem with our sewage drain but you were here on site not very long ago and i've got a feeling that you you you guarantee it for long don't you that it doesn't happen again [sys] let's have a look for you what was the postcode [usr] [pii] [pii] bear with me that i can't remember what the rest of it was i got a look [sys] no worries [usr] [pii] [pii] [sys] thank you and that's terrace playing field ok drain block the cct i found unfortunately there isn't any guarantee on the job because it was fat that was causing the blockage there's there's no guarantee on that one unfortunately we can come back out for you but it will be rechargeable [usr] which is what how much tell [sys] it'd [usr] me please [sys] be a fair amount to go 100 and 80 [usr] ok it it it it wasn't 100 and 80 last month i think it was 85 anyway tomorrow but ok book but we got no money i'm gonna have to put some roads down there myself and see if i can find out what it is but i that's not your fault i understand that could you tell me what that what that cost is again [sys] it was 100 and 80 [usr] if 180 it might have been 100 and 80 thinking about it all right leave it with me i might come back to you i'm gonna have to try and talk me but i've got some rods at home but i'm not sure if i can get them in there i have to go i have to have it that all right thank [sys] ok [usr] you for your patience sorry [sys] no [usr] to mess [sys] that's [usr] you [sys] absolutely [usr] up [sys] fine thank [usr] thank [sys] you bye [usr] you [sys] bye [usr] bye bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes [usr] i am [sys] bye good evening ish [pii] my name is [pii] can i take your name please [usr] hello good evening i'm [pii] calling you from america [pii] we're clients of yours and we have a little bit of a blockage of the drainage outside the kp area [sys] out outside where sorry [usr] just the kp area just right outside next to the door [sys] there's a block range outside [usr] yes [sys] of the property ok [usr] yes it happened recently and i'm [sys] ok and what's the postal code of the property please [usr] sorry [sys] what's the postal code of the property please [usr] yes it's [pii] [sys] [pii] [usr] yes [sys] and the address please [usr] it's [pii] [sys] ok th this is a commercial premises right [usr] yes it's a restaurant [sys] ok right and this is a one of chargeable repair you us to book right [usr] sorry [sys] it's a chargeable repair we are booking [usr] yes [sys] yes we we will require the payments on site when we arrive there ok [usr] ok yes [sys] you've got block and brains and they will you be responsible for the cost and yourself [usr] i would say yes i [sys] you will be at the property you are the at the premises [usr] yes yes i'm just i'm a floor manager and we're about to close and then we realized it's flooding a little bit outside and this happened recently ago and my boss sent me a message saying we're clients of yours just to contact you maybe someone could come tomorrow morning [sys] it will all depend on the availabilities because [usr] ok [sys] we are quite busy [usr] yes [sys] which i'm just gonna check [usr] ok [sys] the next available appointment [usr] yes yes thank you [sys] we can arrange somebody tomorrow wednesday [usr] yes [sys] in terms of the appointment it will be anytime from eight up to six pm as an all day appointment [usr] maybe could be starting at 930 because before 930 i doubt there will [sys] the [usr] be [sys] appointment [usr] anyone [sys] is bet between ok the appointment for tomorrow is the appointment is between 8 a.m. to 6 p.m. [usr] ok [sys] yes it will be any time from eight in the morning up to six pm [usr] n no the thing is i'm sure my colleague will be here at the earliest at nine it's better if you say 9930 [sys] what i'm trying to explain to you is our appointment times are set on our system [usr] ok [sys] and the appointment will it's not something i can change [usr] i understand [sys] somebody [usr] ok [sys] will have to be there from eight [usr] ok [sys] o'clock [usr] i understand ok i speak with my colleague that is opening tomorrow she will be up here early [sys] ok now if you had to miss the appointment for example we will not come back to you until probably after the the holiday period ok if you want us to attend just arrange the access to the property for us [usr] i [sys] ok [usr] understand yes yes [sys] ok somebody will be with you tomorrow between 8 a.m. to 6 p.m. then [usr] ok thank you thank [sys] ok [usr] you perfect [sys] thank [usr] thank [sys] you [usr] you [sys] bye [usr] much [sys] bye [usr] thank you bye bye [sys] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] i live in a i live in [pii] and [sys] ok [usr] i've got had for a week or a smell that's i think relating to the toilet [sys] right [usr] and i don't know if it's a drain outside 00 what what [sys] right [usr] yes i do [sys] the smell where's it coming from is it coming [usr] well [sys] from [usr] it's coming [sys] the inside [usr] from [sys] of the property is it [usr] it's coming from a downstairs bedroom and also it's in the kitchen [sys] right ok are your toilets working alright [usr] i think [sys] you're able to flush the toilets and yep everything is working fine [usr] the wa water seems to be going down a bit differently in the in the downstairs bedroom [sys] toilet [usr] there's [sys] right [usr] a there's [sys] ok [usr] a toilet attached to the bedroom there's a little [sys] right ok [usr] shower room [sys] ensuite right ok when you flush that toilet does it go down slow [usr] it it does go down quite slowly [sys] right ok what we'll do is we can get an engineer out for for a blocked toilet there's probably the drain outside it's probably blocked and is backing up that's why you've got a smell we'll get an engineer out for you to unblock it i assume that you don't have a cover for plumbing and drains of british gas is that right [usr] no [sys] no what's your postcode [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] right i'm just gonna check if we have any engineers available in the area [usr] i mean it doesn't [sys] can book the job [usr] it i've got some visitors at the weekend but i'm not there's no emergency before then [sys] right ok right i'm just seeing if what's your first line of your address [usr] [pii] [sys] right ok i don't think we've got engineers available in your area any dials engineers available in in your area i i've just looked at it now and we are we don't have available engineers in the area [usr] right i mean [sys] 18 [usr] i'm [sys] 96 [usr] not even tomorrow afternoon or the next [sys] the problem the the problem is we get a list and and the local area local office in your area the advisor when they're very very busy not to book any more appointments [usr] ok [sys] now we now we wait for them to to tell us when we can book the the at the moment last time we spoke to them was yesterday they they us and they told us that [usr] yes [sys] we're still not able to use them at the moment [usr] ok [sys] the only thing that i i can advise you to do is is to look for any local dr engineers [usr] ok [sys] and then hopefully somebody will be able to come out and help you all right [usr] thank you [sys] i'm sorry about this i mean i wish i could help you but unfortunately [usr] no [sys] in your area we're not allowed at the [usr] to [sys] moment [usr] book any more ok [sys] alright [usr] well thank you thanks for [sys] you're [usr] telling [sys] welcome [usr] me bye [sys] you too [usr] bye [sys] bye bye | 6Qualified Lead
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[usr] thank you for your help [sys] hello thank you for calling dinah rod central london please [usr] not ideal [sys] note that calls may be recorded for monitoring and training purposes hello down the road [usr] hi you're speaking to [pii] i'm based in [pii] and i'm looking for a drainage specialist to come out and assist with a seemingly blockage issue [sys] what's the postcode of the site please [usr] it's [pii] [sys] sorry [usr] [pii] [sys] [pii] ok [usr] [pii] [sys] unfortunately we don't call that area let me give you the correct office number [usr] ok thank you [sys] no worries five ready [usr] yes [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] yes that's correct [usr] ok thank you much for your help [sys] no problem bye [usr] thank you bye | 6Qualified Lead
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[sys] thank you for calling i know [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free we record calls for quality and training purposes hello you're through to british gas speaking with [pii] how can i help you today [usr] hi [pii] i wonder if you can i've got british down home care and i had you guys sent out dino rod to my flat yesterday this has been an ongoing situation since august and i'm [sys] right [usr] asked i need to get a hold of the report from the engineer yesterday because i've got to go to my building services company in order for them to get you guys out because it seems to be a problem within the main stack of the flat [sys] right [usr] and they [sys] one was [usr] will [sys] that [usr] need to [sys] a dial [usr] see [sys] report [usr] report [sys] you needed sir [usr] yes please [sys] right bear with me a moment [usr] thank you [sys] i wouldn't be able to get the report but i can definitely get you diagnose contact details they could send you the report [usr] i did that i i went on the dial rod and press the [pii] number [sys] bear with me a moment sir [usr] or if you could put me through or anything that [sys] no worries i can try and put you through could i just take your postcode and house number [usr] it's [pii] [pii] [pii] and the house [sys] and the house [usr] [pii] [sys] number and then the full name on the account please [usr] that's fine [sys] that's great bear with me a moment [usr] thank you [sys] and did you say it was one elm bank sorry sir [usr] well no one elm bank is my where i live but the [pii] is [pii] [pii] [sys] i've got that here now bear with me i'm just gonna check the appointment and then i should be able to pop you through to them ok [usr] 98 brilliant [sys] when did you say it was they came out sir [usr] it came out yesterday [sys] yesterday [usr] but the building services company won't do anything unless i have a detailed report [sys] no of course [usr] and my tenant sent me a picture of the report but i the the physical health [sys] all right no worries bear with me and was it for a leak sir [usr] it's for blocked pipes [sys] a blocked pipe bear with me i will be able to pop you through to them now ok [usr] brilliant thank you [sys] no worries thank you for your time sir goodbye now [usr] thank you cheers [sys] valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to dina rod thames valley thames valley region is a franchise of dino rods good morning dina world how can i help [usr] yes good morning we had di a rod [sys] good bye [usr] out to a property of mine yesterday i'm needing to get hold of the report from the engineer for my building services company because there seems to be a problem with the main stack of [sys] thanks bye [usr] the flat [sys] and the [usr] i wanted to see if i could get hold of that engineer's report please [sys] ok can i grab a postcode please [usr] you can [pii] [pii] [sys] no problem all right [pii] [usr] that's the [pii] [sys] i do apologize [usr] most most people get it wrong it's fine [sys] ok if i can grab a email address i can get this sent over to you [usr] perfect it's [pii] and the letter [pii] [sys] yep [usr] and then my surname which is [pii] which is [pii] [sys] yep [usr] [pii] [sys] [pii] right [usr] because i've got unfortunately i have a tenant i have a tenant in the flat who's obviously kicking off because he's had this problem since august i need to i need to get this sorted quite quickly [sys] no i will send you over the report then [usr] perfect [sys] ok thank you cheers [usr] thanks ever much for your [sys] hi [usr] help thank you cheers bye bye | 6Qualified Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good morning [pii] you're through to [pii] how can i help [usr] hi good morning i had a not a booking but an emergency thing to come last night i rang at about half eight and they said they'd be there from them till midnight obviously we've waited up and they've never turned up or phoned or anything i'm just wondering what happens and if anyone's coming today [sys] ok and do you have a policy in place with british gas are you pulling in drains or as they say one off [usr] just [sys] is it [usr] a one off [sys] just a one off ok what's the postcode there please [usr] it's [pii] [pii] [sys] ok and what's the first line of the address there for me please [usr] [pii] [sys] ok and what's your name please [usr] [pii] [pii] [sys] thank you i'll just have a quick look at the job see if i can see anything right i can't see much on the account the local offices are not open till eight o'clock and they'll be able to track the engineer and see what happened have you got their contact number at all [usr] is it the number on the text [sys] yes it's the [pii] [usr] right ok sorry i'm sure i read they open at seven but ok [sys] if you give them a call at eight o'clock they'll be able to have a look into it and see [usr] cool [sys] why [usr] all right [sys] they didn't turn [usr] thank [sys] up [usr] you [sys] all right thank you [usr] hello [sys] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello good morning [pii] i wonder if [sys] no [usr] you can help me i had the pleasure [sys] morning how [usr] of [sys] can i help [usr] one of your very professional [sys] ok [usr] operatives a few days ago on two occasions at canterbury [pii] [pii] and his name was [pii] he came out on both occasions i can give you the date but i i need to get hold of him to discuss something i should have asked him when he was there on thursday it is the way that you can get my providing me with my contact number please wonderful [sys] the only way that you can contact the engineer [usr] that's [sys] or [usr] fine [sys] the engineer could contact you [usr] ok [sys] you get in touch with the the local office in your area [usr] it [sys] that's [usr] was [sys] where [usr] a it [sys] the engineer [usr] it was [sys] would have been [usr] a [sys] touched from [usr] a blocked [sys] if i could [usr] a blocked [sys] just ask [usr] drain [sys] was this [usr] a [sys] a [usr] fat [sys] drainage issue [usr] was [sys] or [usr] removed [sys] a plumbing [usr] from the drain from my flat which is rented out to my very good tenant but it i need i need to know exactly where and i didn't ask him because i wasn't there on the first occasion he attended and removed the fat there's no dispute the fat b was caused there's no that the cause of the problem there's no dispute that my tenant caused it but i need to be able to inform my agent exactly where in the pipe the chat book was and i didn't ask [pii] that when i saw him there on thursday he returned on thursday and did a survey with his camera which is when i met him i i know he's from we had a good we had a good long chat and the flat was in in [pii] whether that helps [sys] what [usr] you identify where he might work from [sys] what [usr] super [sys] i can do is take the first part of the site postcode [usr] i i understand [sys] i'll [usr] that it's [sys] give [usr] wonderful [sys] you the local offices [usr] ok [sys] number you'll have [usr] the [sys] to contact [usr] part [sys] them tomorrow [usr] of the post [sys] morning [usr] code [sys] now because they [usr] is [sys] are [usr] [pii] [sys] closed [usr] [pii] [pii] [sys] ok right their contact [usr] yep [sys] number is [usr] yep [sys] [pii] [usr] [pii] [sys] [pii] [usr] that's the important bit i'll remember the rest [sys] [pii] [usr] double [pii] thank you wonderful [sys] that's the one [usr] thank you that's very helpful thank you bye [sys] you're welcome take care now bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] at how can i help [usr] hi i don't know if you can i'm calling from lakeland's lodge we're part of ideal care homes and we've got a problem with one of our toilets and we've got a toilet that's not flushing [sys] ok [usr] and i've just spoken to our estates manager because we don't have a maintenance guy at the moment and they've said that we've got a contract with you and if i call you you might be able to get somebody out to us [sys] let's have a look can i just take your postcode and see what i can find on the system [usr] of course it's [pii] [pii] [sys] and the line of your address please [usr] it's lakeland's lodge care home and it's g view | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello good morning you're through to now speaking how can i help [usr] holy man only the end of days come out iap [sys] with the postcode [usr] [pii] [sys] just one second wait too big i just gonna get arrange for you [usr] alright mate [sys] ok all right [pii] tel will be a second thank [usr] you alright [sys] you [usr] mate [sys] alright here we go ok i know [usr] hello [sys] hello [usr] can you hear me [sys] yes [usr] right i need a engineer come out to me asap please if possible [sys] what's it for plumbing or drainage [usr] drainage [sys] and what's [usr] i've [sys] the postcode [usr] got water [pii] [pii] [sys] [pii] [usr] yes correct [sys] ok and what's the issue with the property [usr] i've just got water coming up through the toilet and i can't stop it it's flooded my bathroom and it's also come [sys] right [usr] up [sys] ok [usr] for the and the and in the bath as well filled the bath up [sys] ok just bear with me [usr] and i'm stood here with a bucket keeps doing it don't la my bath [sys] ohh bless you [usr] and [sys] bear [usr] i [sys] with [usr] am [sys] me [usr] with qb and west but they're engineered i can't wait for him i'm not spending my christmas movie fucking draining water out my window [sys] no no i don't blame you ok just give me a moment for us to return today it's £237 [usr] that's all right [sys] ok what was the property name or number please [usr] the property name is [pii] [sys] [pii] and i got that as [pii] [usr] that's correct [sys] it's [pii] [pii] [usr] correct [pii] [sys] fine and sorry it was number [usr] it's [pii] [sys] [pii] [pii] no right it's not coming that postcode it's coming up [pii] [usr] that's correct yes thank [sys] are you are you based in [pii] are you [usr] that's it [pii] [sys] ok that's all right i thought you i thought you said [pii] [usr] no i'm sorry [sys] ok ok we don't cover that area but i'll get you the number that does p it's [pii] they are a diner rod franchise and their number is [pii] [usr] hold on two secs two secs hang on sorry you weren't really quid even what their number is what [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] that's [pii] [sys] and [usr] [pii] [sys] that's right [usr] ok [sys] and [usr] perfect [sys] they're the franchise that cover your area [usr] all right thank you very much [sys] thank you thanks [usr] bye | 6Qualified Lead
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[sys] one likes being bunged up especially not your drains good afternoon [pii] [usr] good afternoon i've got a block drain which i need looking at urgently [sys] i'm afraid we are filling up for today if there was somebody you were looking for for today i'm we wouldn't [usr] when [sys] be able to assist you with that i'm sorry [usr] when's the earliest you could get someone to ask [sys] what's your postcode [usr] [pii] [sys] [pii] we don't cover the area from this office if you could bear with [usr] i've [sys] me for a second i'll be able to give you the correct number i won't give you a [usr] ok [sys] moment i won't give you a minute [usr] and [sys] one likes being bunged up especially not your drains when water or sewage has flooded your home or garden it can leave a smelly mess you'll need to get it sorted fast if you're having problems with your drains regardless of the cause we'll do our best to get things flowing again our engineers are local to you available 24 7 and have the skills and training to tackle the most gruesome of drain dramas when your drains go wrong hello there do you have a pen [usr] i'm just trying to find one hold on with me [sys] you're right it's ok [usr] and [sys] don't [usr] it's [sys] worry [usr] been one of those days [sys] i feel your pain i really do [usr] well i've tried unblocking it myself but it's too far down the line [sys] dear i'm [usr] ok [sys] sorry [usr] ok right i go for it [sys] no worries it's 0208 [usr] 020020 [sys] seven [usr] i've got that bit [sys] 778 [usr] 778 [sys] 2211 [usr] 2211 [sys] and that's your local diner road office for the [pii] [usr] ok [sys] area [usr] brilliant [sys] ok [usr] appreciate [sys] all right [usr] it thank [sys] thank [usr] you very [sys] you [usr] much [sys] thank [usr] thank [sys] you [usr] you [sys] bye bye [usr] bye [sys] now bye bye [usr] bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you through to talk to how can i help you [usr] hi there i've got a visit booked for tomorrow but the issue has been resolved i don't need the visit anymore [sys] ok [usr] i'm just ringing [sys] no problem what's the postcode thank you [usr] eh [pii] [pii] [sys] thank you and the first line of the address thank you [usr] [pii] [sys] excuse me sorry and your name is [usr] [pii] [sys] ok thanks for letting us know mister [pii] the the the situation has been resolved yes [usr] yes it's all resolved thanks very much [sys] no problem i'll come through now thanks for letting us now thank you bye now cheers | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately two minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills | 6Qualified Lead
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[sys] thank you for calling diner road covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports you have received please press three to book in or reschedule a drain repair press four for accounts please press five for all other inquiries please press six hello [pii] speaking [usr] good morning do you [sys] empty them [usr] unblock [sys] or unblock [usr] septic [sys] them [usr] tanks [sys] yes as long as the septic tanks not full [usr] unlock [sys] then yes [usr] them there's a septic tank the situation is the septic tank has been emptied but it's completely blocked apparently it's blocked with wet wipes and they can't get [sys] no [usr] them out [sys] that's [usr] at all [sys] a load of rubbish [usr] they're saying [sys] if [usr] we [sys] they're [usr] need [sys] blocked [usr] a new [sys] with [usr] septic [sys] septic [usr] tank [sys] tanks is it to the or is it to the house where it's blocked [usr] just i'll put you on my husband's sorry a bit deaf [sys] ok [usr] but [sys] no [usr] i'll put [sys] problems [usr] you on it cause he's seen it all and he'll explain it to you hang on a minute they say they can't do [sys] hello [usr] it [sys] sir [pii] speaking [usr] hello morning right the thing it was a holiday cottage but we closed it in the pandemic and they they obviously put though we put all the notices up by the loo and everything they must have put bloody wet wipes down it i rang up my waste disposal company and they emptied it bought the liquid and they got to these [sys] right [usr] wet wipes [sys] is the wet [usr] the [sys] wipes [usr] chap said i can't [sys] in the [usr] move [sys] septic [usr] them [sys] tank itself ok right [usr] yes there definitely are [sys] funny [usr] and i had a because we went on to the nfu insurance company but i don't think they pay on wet wipes anyhow they sent out auger who investigated it and the tank seem is perfectly ok the inflow is is clear the outlet is clear in other words everything's ok except [sys] right [usr] they cannot [sys] ok that's [usr] get [sys] something we don't [usr] wet [sys] deal [usr] wipes [sys] with [usr] out of there [sys] empty and septic tanks can can you give me your postcode please [usr] yes [pii] nt [sys] right we personally don't cover that area another franchise do just bear with me i'll give you the number for them who covers your area just bear with me sir our computer's a bit slow today yes sorry [pii] [pii] [usr] [pii] [sys] [pii] yes [usr] [pii] [sys] ok [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] no [pii] [usr] [pii] [pii] [sys] that diner rod who covers your area sir [usr] fine [sys] they [usr] and [sys] may [usr] who [sys] be able [usr] are they [sys] to help you [usr] all right sorry it's [pii] [sys] that's correct [usr] [pii] [sys] sir ok sir ok bye [usr] thank you very much bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to [pii] how can i help [usr] hello there could i query a reference number please [sys] yep [usr] it's dy dash wo dash 3462434 [sys] and the first line of the address please [usr] [pii] [sys] how that can help [usr] thank you i rang yesterday about arranging for someone to come round to look at replacing my bath and some taps and maybe the showerhead as well i've just had a call from what your guy to say that all he's gonna be doing is measuring the bath [sys] hm [usr] and then quote me for that [sys] right [usr] and i had a i had a big conversation with the lady yesterday saying that that's not what i want i want what it says on the website i i want to to to do to source the taps and and whatever i need and then come and install it but he said he can't do that [sys] right what i'll do is i'll obviously contact the office myself and say that look the job was to replace the bath the mix of taps and the mix of er possibly the showerhead and then obviously [usr] and and and possibly and possibly the toilet seat now [sys] right [usr] because that broke as well [sys] and then try and find out what the problem is because there's no reason why they couldn't do that [usr] the the can the other confusing thing is just cos the the bath broke [sys] right [usr] yesterday it's a bit of an emergency job and i i first rang on the home care my british gas home care and the same guy came round who just rang [sys] ok [usr] me this morning it's all very confusing but but i i did say to him i was told yesterday that i could select the taps on my catalog or something he said no i'd have to go and get all the stuff myself and then they can come and install it for me but i said that's not what i want [sys] well [usr] i think there's been some kind of miscommunication [sys] obviously there is a british gas home care booklet which shows what isn't and what isn't covered say for example when it comes to taps they will replace generic [usr] absolutely i i totally [sys] no [usr] just [sys] no [usr] i'm i'm sorry to cut you off i'm i'm absolutely i understand that now which is which is why i then rang you separately i'm i'm i'm happy that this has nothing to do with my home care but but the the basis of my conversation yesterday was the complete opposite of what the chap told me this morning he he just rang i i don't want [sys] no [usr] to go buying taps myself and this [sys] right [usr] that and the other [sys] no problem [usr] want i want [pii] [sys] as i said [usr] to deal with it [sys] i will [usr] ii [sys] contact [usr] i want [sys] the office and [usr] i [sys] just let them know that it seems [usr] sorry [sys] to be a bit of confusion about what's required and then try and find out if there's a reason why they're saying that they can't do that and there's nothing in the notes from the engineer to say the reason why they couldn't do that thing as i said until i get some feedback from them to explain the reasons why they can't i can't give you any answer to why they're saying that i will as i said i have to contact the office and find out the reasons and then get back to [usr] ok [sys] you and let is that ok [usr] ok [sys] no no we're fine [usr] just to clarify i'm sorry to keep hanging at home iiii i want i want to show [pii] that what i need replacing and then i want them to show me give me a choice of things that they can then source [sys] that's [usr] and [sys] no problem [usr] go away in order and come back and fit it [sys] no problem [usr] and and quote [sys] as i [usr] and [sys] said [usr] quote [sys] i'll contact [usr] me on [sys] the [usr] that [sys] office [usr] that [sys] and then just [usr] what [sys] advise [usr] i want [sys] them [usr] to happen [sys] that that's what's was required and [usr] ok [sys] then that's obviously what you were expecting them to be doing all right no thanks for that bye bye [usr] ok that's lovely thank you very much for your help cheers bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you've reached how can i help [usr] i just want a price on your power flush on radiators [sys] let me give you the number for the plumbing department that area i'll be one moment ok what's the postcode of your property [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] ok have you got a pen and paper to note this number down [usr] give me a sec [sys] thank you [usr] go on [sys] the number is [pii] [usr] -huh [sys] [pii] [pii] [usr] brilliant thank you [sys] worries take care | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning speaking to how can i help [usr] ohh hello i've just spoken to somebody one of your team people and they sent me a text with a number on it but i've had the phone through and it's not it's not ringing out [sys] what's the postcode [usr] ng well it's from a maid he's got an upstairs council flat and it it drains blocked it's ng five five rr [sys] right ok and they sent you a text with a number and it's a job what what what's the number that they've sent you [usr] [pii] something [sys] it's 001536 [usr] 0015 [sys] 36 [usr] just a minute [sys] no [usr] let me write it down [sys] no problems [usr] 0015 [sys] 01536 [usr] 01536 [sys] 402 [usr] 402 [sys] 371 [usr] er which one is it 01536 [sys] 001536 402 371 [usr] and who will that go through to [sys] is [usr] please [sys] the office in that neck of the woods [usr] sorry [sys] is it's [usr] it's what [sys] the office that cover that area [usr] i see ok [sys] all [usr] then [sys] right [usr] thanks [sys] that'll work [usr] very [sys] right [usr] much [sys] you take care no [usr] thank [sys] worries [usr] you darling [sys] bye bye [usr] bye [sys] bye bye | 6Qualified Lead
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[usr] did the 10 pay [sys] thank you for calling dino [pii] partnered [usr] i have [sys] with british gas please listen to the options carefully [usr] can you sort this [sys] we can [usr] remark [sys] get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality [usr] is [sys] and training [usr] it getting any [sys] purposes [usr] better that problem [sys] hello there good morning through to [pii] speaking how can i help [usr] hi i'm calling from broco in [pii] on [pii] [sys] right ok [usr] we've got we've got a major leak downstairs on our bottom floor it's coming up through the floor and i've been advised that they think it might be an issue with the drains [sys] very plausible [usr] i need i could [sys] ok [usr] i i need somebody here pretty pretty quick cos it's it's it's just getting worse and worse [sys] ok well it will be able to get somebody to an emergency service will get there as quick as possible ok postcode please [usr] postcode is hang on a second sir no it's [pii] [pii] [sys] yes no worries [usr] we we're full as well it's a restaurant it's a hotel restaurant and we're we're at we're chock a block as well at the moment [sys] ok it will be a second i try and get this system going and alright excellent and what's your name [usr] say that again sorry [sys] what's the restaurant's name please [usr] it's broco on the park [sys] on the bar sorry you even said that i beg your pardon and your name [usr] ok [sys] please [usr] my name's [pii] [sys] and the second name please [usr] [pii] [sys] ok i'll check and the number is the one you're calling from [usr] it is [sys] ok that's absolutely fine now in terms of this and said claims to block two sorry [usr] say that [sys] double [usr] again [sys] checking you said there was block trains where sorry just didn't remind me just remind me of the issue i do beg your pardon it just slipped out of my mind [usr] you you you're breaking [sys] what [usr] up sorry [sys] where where are the blocked trains [usr] we're not sure where the block drains are what it is is on our bottom level it's it's coming up through the floor now i know that we're next to a river and there's drains and i know they've had this issue before i think you've been out to it before it's it's on the bottom level [sys] ok absolutely this on alright ok i'm gonna be able to go here today as soon as possible and then try and take it from there [usr] no problem [sys] okey dokey well thank you very [usr] do [sys] much [usr] you do [sys] and [usr] you do how long it it would roughly take [sys] they will try unfortunately i can't guarantee it especially with a lot of people getting ready for christmas and the the backlog of that they try for within four hours [usr] within [sys] that's [usr] four hours [sys] the [usr] that's [sys] try [usr] fine honestly that's fine [sys] hard to guarantee for [usr] no [sys] sure but [usr] that's fine i don't know if you want to put a note on obviously i probably won't be in the building in four hours it'll be the the manager that will be coming in will be called [pii] if they need to speak to somebody else it's it's probably more likely to be [pii] [sys] right okey dokey no problem [usr] all right [sys] yes perfect [usr] thank you very much for that [sys] you too [usr] cheers bye [sys] cheers [usr] bye [sys] thank you bye bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is how can i help [usr] hi good morning i'm calling from ilford essex in [pii] and i was giving you a number by somebody one of my friends we have a ground floor downstairs toilet which seems to be blocking but when ths water came they said is the blockage in our manhole is nothing to do with the toilet [sys] ok [usr] and the manhole unfortunately is covered because when we had the fitted kitchen they have covered the man hole with the toys and all that on the floor my question is are you able to still fix it without accessing the manhole that you don't have to rip up the kitchen toys or do you have to have access [sys] i'm [usr] to [sys] going [usr] the man [sys] i'm [usr] hole [sys] gonna give you the number to the local office that covers your area they will be able to tell [usr] yes [sys] you if it's something that they [usr] sure please give me the number for ilford [sys] what's [usr] redbridge [sys] your postcode please [usr] is [pii] [pii] [sys] ok bear with me right do you have a pen please [usr] yes i have yes [sys] it's [pii] [usr] [pii] [sys] yep [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] yes [usr] [pii] [sys] that's correct [usr] and these are dying [sys] yes [usr] road people [sys] the [usr] yes [sys] the [usr] right ok thank [sys] cheers [usr] you [sys] then bye [usr] see you bye [sys] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to my name is [pii] how can i help you today [usr] hi there i'm at a factory in redditch and we've got a problem with one of the drains that's situated [sys] ok [usr] under one of our machines what [sys] -huh [usr] it is obviously with the heavy deluge of rain that we've just had the wa the water's just come straight out of the drain and [sys] straight [usr] obviously [sys] out [usr] it's [sys] of the drain and [usr] flooded the factory floor [sys] ok i can arrange for an engineer to come and take a look for you what i would have to do is pop the details onto our system this will get sent over to our local office nearest to your property [usr] ok [sys] they will then contact you to arrange for an engineer's visit at your convenience and they'll also go through pricing with you is that ok [usr] that's perfect [sys] can i just ask once an engineer has attended how would you be paying for any works undertaken [usr] i what i'll do is i'll contact my director and he'd arrange payment [sys] right ok [usr] with your engineer what i could do while he's on site i'll i'll contact [sys] no [usr] my director and they can discuss it between themselves [sys] right that's great thank you [usr] and then [sys] ok [usr] obviously they can they can sort that that side of things [sys] they [usr] out [sys] can sort that out sort that out that's fine can i just clarify is this a domestic or commercial property [usr] it's a commercial property [sys] eight [usr] it's a fact a fact [sys] and [usr] a factory [sys] do you have british gas home care cover for or any form of long term cover for plumbing and drains at all with british gas or dina rod [usr] no i'm not i don't think we do because we're re we're recent we're relatively new i'm not sure [sys] that's [usr] on what they [sys] fine [usr] have what we [sys] no [usr] have [sys] problem [usr] and i'm still getting to grips with [sys] perfectly understandable ok could i have the postcode the first [usr] it's [sys] line [usr] brave [sys] of the address and the company name please [usr] the company name is block and mesh er the postcode [sys] block [usr] is [sys] and [usr] it's [sys] mesh [usr] it's blok n and then mesh for mesh [sys] n no and block [usr] no it's n [sys] and mesh right got it [usr] and then it's [pii] [pii] [pii] [pii] [sys] [pii] [pii] [usr] and the postcode is [pii] zero hotel uniform 00 hotel zero hotel uniform [sys] excellent thank you much ok i'm just gonna pop some details on the system please bear with me a moment first of all i'm just checking that we do have a local office in your area and then we can get the details on the system and get it sent over which we do that's fine ok i'm just gonna pop the details on and that is [pii] [usr] yes that's right [sys] [pii] and that is the park farm industrial estate [usr] yes [sys] yep got that i found you and that's block and mesh [usr] yes that's correct [sys] block and mesh and could i have a site contact name and site contact number please [usr] my name is [pii] and my contact number is two seconds let me just get it up it's [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] thank you ok i'm just going to now pop a note on for the engineer he has an idea of what he's dealing with we've got a blocked drain [usr] ok [sys] that's overflowing [usr] ok [sys] inside [usr] it's right [sys] no [usr] under it's underneath one of our machines as well [sys] overflows [usr] obviously [sys] when there'll be rain this is right machinery that is used all the time a ok and is there anybody at the property classed as vulnerable that could be affected by this issue [usr] no no no [sys] no thank you [usr] no [sys] right i'm going to get this sent over now for you [usr] ok [sys] and then i said the local office they will contact you shortly [usr] ok [sys] to [usr] thank you [sys] arrange for that engineer visit [usr] ok perfect [sys] thank you much for your call [usr] thank you [sys] and [usr] and thank [sys] i hope [usr] you for your help [sys] you have a lovely day [usr] and [sys] no [usr] yourself [sys] problem [usr] thank [sys] you take [usr] you [sys] care [usr] thank you bye [sys] bye [usr] bye [sys] bye [usr] bye [sys] now | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] i'm i'm done [pii] huh [sys] hello you're through to [pii] at diner how can i help you today [usr] hello there hi good evening i'd to book a an engineer to come out and look at our toilet it's not flushing properly we're just getting a lot of gurgling [sys] yes it was a domestic property [usr] i'm sorry [sys] is it for six i'd say [usr] hang on sorry say that [sys] is [usr] again [sys] it commercial or domestic [usr] it's domestic i have a british gas cover [sys] ok you have the home care cover if you plumbing and drains [usr] yes i do but i don't have a number [sys] ok [usr] i i if [sys] i'll get [usr] you [sys] you through to the right department you've come through to not di on demand i'll get you through to home care team they'll be able to help [usr] thank you [sys] you [usr] much thank you very much [sys] no no problem second [usr] they're working on this day ok hang up [sys] thank you for calling british gas services this is [pii] speaking and i'll be your solve today how can i assist [usr] y yes [sys] you [usr] hi just quickly i just need an engineer to come out and check our toilet it's gurgling it's it's not flushing properly we've tried trying to unblock it but it's not working what's happening when you flush it it's coming back up i just wonder when you can get an engineer out to us to have a look at that for me please [sys] ok let me check that for you [usr] thank [sys] i just need [usr] you [sys] to confirm your full name and address for me please [usr] ok my full name is [pii] and [sys] yes [usr] my address is [pii] my postcode is [pii] [sys] thank you i would also need to confirm your date of birth please [usr] the second of june 1954 [sys] thank you sorry for my silence i'm just going into my system now you said that that the toilet's essentially blocked it's not a problem with the flush itself but it's blocked [usr] it's a block [sys] when you flush it [usr] we need somebody to help it on its way [sys] they ok and is that the only toilet within the property [usr] no we do have another one which seems to be working ok [sys] thank you guys ok [usr] ok [sys] it's just loading the system my system is a bit slow i do apologize [usr] ok thank you well thank you for working on christmas day [sys] it's only showing me i can get someone out on wednesday morning between eight and one [usr] ok no that's that's perfect if you could get somebody out for us between those hours that would be lovely just appreciate [sys] ok [usr] that [sys] no problem i'll put that and then the number you're calling from would it be the best number for the engineers to call [usr] no [sys] to [usr] probably on my mobile number which is [pii] [pii] [sys] the [usr] which you should have there on file [sys] yes thank you let me i'm just processing this appointment again it would be for wednesday between eight and 1 p.m. [usr] it would be this wednesday coming yes which is [sys] that's [usr] not [sys] correct [usr] tomorrow [sys] yes [usr] the day [sys] the 27th [usr] after on the 27th [sys] that's correct [usr] ok lovely thank you very much for booking that and have [sys] no [usr] a have a en [sys] problem [usr] enjoy the rest of your christmas ok [sys] thank [usr] thank you [sys] you you too [usr] ok bye [sys] bye [usr] bye bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help you today [usr] hello i rang someone this morning about half past nine about a flooded downstairs toilet they said they'd send someone out as soon as it's coming out all on my hall carpet my daughter's just had a bath emptied the bath and now my hallway carpet's flooded and it's full of well full of pope [sys] i can imagine no problem could i have your postcode and i can just look into this for you [usr] [pii] [pii] [sys] and the first line of your address and your [usr] 20 [sys] name please [usr] hela missus [pii] [sys] thank you ok bear with me a moment [usr] thank you [sys] i'm just going to contact the engineer and see if we can find out how long it's gonna be [usr] ok thanks [sys] it has been raised in as an emergency please bear with me a moment [usr] that's ok [sys] i will need to pop you on hold please stay on the line i will get back to you as quickly as [usr] thank [sys] i can [usr] you [sys] thank you [usr] i think i should have called him yesterday cos that's what they do drains and stuff i think she just ripped me off yesterday time i finish it's probably gonna cost well i'm gonna have to replace the carpet now probably the obviously the liner in the bathroom it's probably gonna cost me about £1000 right it's done not even the main caused by people out flushing the toilet well i was out there and she was if they see a spider or something she kept making and i thought what was she i thought there's no other dog out there went on out there it's all pouring under the door no it's not your fault you'd have thought she she should have said do you not have a boss i'm gonna have to lift all that carpet [sys] hello [usr] hello [sys] hi ok i've just tried to ring the engineer but unfortunately he must be in the middle of a job at the moment as he can't answer his phone [usr] ok [sys] i've left a voicemail message [usr] all [sys] asking [usr] right [sys] him to contact you as soon as he's finished with that job [usr] ok [sys] to let how quickly he's going to be there i have explained that the situation has worsened [usr] ok [sys] and he needs to contact you asap [usr] ok thank you very much thank [sys] no problem [usr] you [sys] thank you [usr] bye [sys] much for your call have a good day now [usr] thank [sys] bye [usr] you [sys] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you the right theme if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boils good afternoon you're through to talking to [pii] how can i help you [usr] yes hi i wanted to have a booking we've got a a a blockage on the drain i've had our normal service come out and they've unblocked it but we've had them now out two or three times and what we need to do is to get you to come in with your cctv capability to go down the drain and have and have a look and see what's causing it because it might be [sys] no [usr] calcium [sys] problem [usr] build up or roots or something and then i think you've got the kit that if you find its roots you have that special flaying machine that can play them et [sys] that's [usr] cetera [sys] it ok is it residential property [usr] it's a combination my it's it's across the garden in my house but the drain the stuff that's got in there is from my business which is a riding school from the and my staff house it's from [sys] ok [usr] it's from [sys] that would be still classed as commercial anyways [usr] ok [sys] what's the postcode thank you [usr] [pii] four tn [sys] and kids the what's the the address [usr] it's [sys] thank you [usr] the berkshire riding center [sys] ok [usr] crouch lane [sys] you've never had di road here before [usr] well [sys] no [usr] we we did in 1996 when we bought the place and you came [sys] ok [usr] and inspected all my drains and i've got [sys] ok [usr] videos [sys] there's nothing on [usr] which i [sys] that [usr] show [sys] there's [usr] the children [sys] a new system now it's ok not a problem [usr] ok [sys] you don't have any account that covers this with british gas [usr] no [sys] that right [usr] no [sys] we've got we're [usr] no [sys] coming up as [pii] riding center limited [pii] [pii] [pii] [usr] exactly right [sys] thank you very much [pii] riding center would be would be pay would be paying the bill for this [usr] that's exactly correct [sys] ok [usr] yes [sys] won't be a minute sir thanks ok are you the owner there or the manager [usr] the owner [sys] ok can i just need a contact name and contact number is that yourself [usr] certainly that's right it's [pii] lord [sys] in the world thank you [pii] and your [usr] and [sys] contact number [usr] the best is my mobile i'm [pii] [pii] [sys] yep [usr] [pii] [sys] ok i'll just repeat that to him [pii] [usr] correct [sys] ok [pii] just a couple more questions we're not sure it's ok is anyone on the premises vulnerable or with any medical issues that you're aware of [usr] no [sys] ok do you have an email address as well [pii] that we can take [usr] certainly it's [pii] [pii] [sys] [pii] [usr] [pii] [sys] you should pay that [pii] [usr] exactly [sys] thank you very much [pii] right ok i'm gonna put if you need ac tv survey what what happens [usr] yep [sys] is now [pii] the risk gets passed on to the local office in [pii] you'll get a you'll get a call from the [pii] office to discuss when they can get there and how much this will be ok that's just wait wait for [usr] that's [sys] the call [usr] perfect [sys] they will call you sooner [usr] when do i expect the call in the next couple of days [sys] maybe it it's half past one well just gone half past one it should be this afternoon if you don't but with the [usr] ok [sys] c tv [usr] i'm [sys] it may [usr] i'm [sys] be [usr] i'm not gonna be i'm not gonna be available this afternoon [sys] no no sorry it won't be [usr] you [sys] it [usr] could [sys] won't [usr] ask [sys] be [usr] me [sys] they won't come out this afternoon they'll just they may call you with the c tv it's normally [usr] right but i will i will i'm i'm in a place where i'm not allowed to use my phone if they could call me tomorrow that'd be perfect [sys] ok i'll put that i'll put a note on the system then [pii] ok not a problem ok [usr] thank [sys] cheers thank [usr] you [sys] you [usr] thanks [sys] cheers [usr] for your help [sys] thank [usr] bye bye [sys] you | 6Qualified Lead
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[usr] you have a signal but [sys] thank [usr] it [sys] you for calling [usr] just [sys] dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to a diner how can i help [usr] hello yes i just spoken with your colleague but i got disconnected for some reason maybe network issue what i was questioning what i was asking for i got someone to do a unclogging for me not from you guys i done someone quickly from a local area from milton keys but ultimately they [sys] right [usr] they they they they've unclogged everything all good but during that cctv scan that looks there is something going on close to the main main hall that there is a weird drop stuff situation going on and they suggest it might clog up again and it's better to connect it slightly differently which can be done from within that that main main hole and now they quoted me but i'd to get a second opinion and second quote if you wish if that's something you could help me with of course [sys] right if you're ok who did who did you speak to before [usr] i don't know it was your colleague but i didn't get to any point [sys] ok [usr] i just explained that and the drop the [sys] ok [usr] call dropped [sys] all right ok i think maybe you are you might have been speaking to the local office cause [usr] i i know it was a lady ultimately it was a lady it was a woman who picked up yes [sys] all right let me see what's your postcode [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] ok and what's the first line of your address [usr] [pii] [sys] and do you have a home cake covered with british glass [usr] no i don't [sys] you don't have a home care couple you [usr] no i don't i would pay from my pocket [sys] ok ok i i see no problem [usr] that's why i'm after the 2nd 2nd quote to see who what i mean to see what is [sys] the train outside of the home look it is spilling over ok [usr] you can easily survey just a camera you would see what i mean it's you know what i mean [sys] the first ok you booked a job isn't it for sixth of december [usr] but i canceled it because i needed something [sys] you cancel [usr] quicker and [sys] that [usr] i had no idea you do emergency your website was quite confusing in that respect to say [sys] alright ok do you need what is it that you need the drain to be [usr] realigns [sys] someone [usr] if you wish [sys] to come and unblock [usr] the [sys] it [usr] way the way that no it's some blocks but ultimately the the the the pipe the way the pipe goes it goes straight straight and then it drops and then that could be go straight rather than drop because it does a drop to go into the manhole but it doesn't need to drop it could go straight into the manhole as well but somehow they've done it in i mean it's hard for me to explain [sys] ok do [usr] if [sys] you want [usr] you [sys] ok do you want someone to come and what do you want them to do do you want them to [usr] ultimately the guy [sys] what [usr] what [sys] do you want [usr] the guy who cleaned it up for me suggested that it will probably clock again unless you connect the the drainage with the manhole in a different way it's very close to that stuff [sys] right [usr] you [sys] ok [usr] know what i mean that's the catch and i wanted to see how much [sys] ok [usr] you would charge for the job [sys] ok right ok here's here's here's what i will tell you because i can only book a job for for an engineer to to unblock the drain [usr] i understood [sys] now if you need if you need someone to come and do a different job you have to call the local office [usr] ok [sys] i can give you the contact number [usr] please [sys] ok [usr] do [sys] and [usr] one [sys] you can and they can do with for the job that you want i can't book it because i don't have the option to do that [usr] i understand i understand do you [sys] i give [usr] know [sys] you the contact number [usr] of course let me keep quickly write it down that one do you have a phone here do roughly what are the what we're talking in terms of a price roughly or you have no clue [sys] i can't ii i have no idea [usr] i understand [sys] no [usr] ok [sys] but [usr] what's the fun [sys] if you call the local office they will be able to give you [usr] of course [sys] some [usr] of course [sys] quotes [usr] ok ok ok what's the phone number [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] 2371 [usr] 237101536402371 [sys] yes yes [usr] beautiful and are they open today or are they already closed [sys] they're probably closed we might want to try on monday [usr] ok [sys] i don't know if they're open tomorrow but y monday from eight o'clock till six o'clock [usr] ok ok no worries ok [sys] all right [usr] excellent thank [sys] ok [usr] you very much take [sys] all right [usr] care bye bye [sys] take care bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help you today [usr] hi er i've got a chap that's got a block toilet he's elderly i just wondered if you could go out to him please [sys] can i take the postcode please [usr] it's [pii] [pii] [sys] sorry could you repeat the first two letters i i didn't hear that sorry [usr] c for charlie t for tango [sys] thank you ok i will have to pass you over to the local office is that ok [usr] yes please [sys] no worries have a nice day your call has been forwarded to the voicemail for [pii] no one is available to take your call at the tone please record your message when you've finished recording you may hang up or press the hash key for more options [usr] hi it's [pii] from places for people i just wanted to book a job in with you the address is [pii] i'll send it to you via email as well [pii] c for charlie t for tango 14 7 q for quebec e for echo you can give me a call back please on [pii] [pii] just to confirm that you've received this message it's an elderly chap who's got a blocked toilet just wondered if you could go out and visit him this evening i'll send you the details on him via email as i said thank you very much | 6Qualified Lead
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[sys] good afternoon plumbing [usr] hello i'm not sure if it's the right i've tried a few plumbers and they've asked me to call a logging company as i've got blocked toilet but it seems to be both toilets now are filling up when i've got the washing machine on with with washing machine water and the sinks [sys] ok [usr] are all gargling [sys] what's your [usr] i think [sys] postcode [usr] it's a dream [sys] please [usr] it's tr 49 dx for x-ray [sys] you and the first line of your address [usr] it's [pii] might run up the shop in a minute by the [sys] dear [usr] a nightmare [sys] ok the lady looks after the drains in your area she's not at her desk at the minute do you want me to get her to call [usr] ok [sys] you straight back [usr] yes please [sys] what's your phone number [usr] it is [pii] [pii] [sys] and what was your name sorry [usr] my name's [pii] [sys] not a problem i'll it straight away [usr] thank you [sys] thank [usr] thanks [sys] you [usr] bye [sys] bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem [usr] sure that [sys] press one if you require our plumbing services did that you can now book drainage services online in a few [usr] you [sys] easy [usr] can drop [sys] clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] go you quite a week [sys] we [usr] ago [sys] record calls for quality and training purposes hi you're through to me how can i help [usr] hello there yes we've got an issue with an external drain which is a it's it's between properties on a up high on a access on [sys] ok [usr] a roof area and it's [sys] let's see [usr] blocked solid it's for the drainage from the property ie washing machine and that and from the roof drainage we're located in this guard area i'm not sure what you for emergency calls et cetera [sys] did you say it was a blocked external drain [usr] external [sys] there the overflowing sewage [usr] it's well i wouldn't say sewage is from appliances appliances and kitchen [sys] kitchen [usr] runaway [sys] sink waste [usr] kitchen waste and kitchen waste [sys] is this regard you did say it was a domestic property didn't you [usr] yes yes [sys] do you have british gas home care cover for your plumbing and drains [usr] no [sys] can i take the postcode [usr] [pii] [sys] [pii] [usr] [pii] [pii] what's the postcode there again [sys] [pii] [usr] [pii] can they get it it should be coming up in [pii] which is a [pii] [sys] ok [usr] is a managed property it's it's rental [sys] i'm just checking if the office in the area taking appointments [usr] ok [sys] right the soonest we'll be able to get an engineer sent out to you will be on wednesday the wednesday the 27th of [usr] ok [sys] december onwards [usr] well i'll see if i can get anyone sooner but i'll i'll give you a shout back no problem at all that's the earliest [sys] no worries thank [usr] no [sys] you [usr] problem [sys] take [usr] at all thank [sys] care [usr] you cheers bye bye [sys] bye bye | 6Qualified Lead
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[usr] right i'm on the bank i can't do it [sys] my daughter was really speak to [usr] hi my name is [pii] i'm calling from a company called er mc and my colleague [pii] emailed over some purchase orders to [pii] on the 25th of september i realized it's not too long ago i just wanted to check that you received those and whether there was any scheduled date for the works [sys] hm what was the postcode sorry [usr] for the property where the work is going to be carried out bear with me papa oscar 318 alpha uniform [sys] the other white office you're trying to get hold of [usr] it might have been diverted maybe [sys] ok bear with me a second and i'll see if i can transfer you [usr] no worries thank you right [sys] hello [pii] speaking on the isle of white [usr] hi [pii] my name is [pii] i'm calling from e mc my colleague [pii] emailed over a couple of purchase orders on the 25th of september i was just wondering first of all just checking you'd received them ok and also when or if there was a date when the works had been scheduled in [sys] when they come over i did phone back straight away and i was waiting for the go ahead we are unable to carry out the drainage work at the moment we [usr] ok [sys] wouldn't be able to to book that in right now we can carry out the tap repair but we [usr] ok [sys] didn't nobody ever phoned me back i was waiting on the go ahead the customer has just phoned me and they have also asked for an update and i explained to them as well the same thing that it was obviously [usr] who who who sorry the po was sent and you phoned the office and a message was taken was [sys] it [usr] it [sys] was i believe the person that sent the email is the one i spoke to and i was just waiting to hear back [usr] what sorry obviously i'm picking this up raw what was the issue then in terms of carrying out the drainage [sys] we're [usr] work [sys] not able to book that in at the moment we just we're having an upgrade on equipment obviously it was two [usr] right [sys] months ago that we quoted it and we would have been able to carry out the works then but we haven't heard anything until now and unfortunately i just can't book it in yet we can do the tap but the customer wants both done at the same time i i don't really know [usr] well [sys] what you [usr] luckily [sys] want to do [usr] he's not the customer we [sys] right ok [usr] that's tough luck on his that's tough luck on him do obviously if you've got an upgrade and equipment is it a case of you will eventually be able to do it or is it gonna be a few weeks down the [sys] it is gonna be a few weeks it's not gonna it's not gonna be right now [usr] ok all right that's absolutely fine that that that's not a problem if we go ahead and get the cap done the real reason why there was a delay is because we work in a service charge budget situation there has to be the funds available which comes from the people that live there and we have no funds left that's why there was a delay in between you guys quoting and us being able to instruct because we had [sys] of [usr] obviously [sys] course [usr] we had to wait for the funds to be available to make sure we could pay you ok what i'll do is if you could proceed with the tap work i will send a just a formalized cancellation of the drainage and we'll endeavor to try and get someone else to carry that out if you could proceed with the tap work as and when that would be wonderful i i don't suppose you've got your diary open to be able to tell me when that might happen do you [sys] i can do that now if i just give you a date now let's have a look [usr] seven [sys] we can do wednesday the 11th [usr] that's fine [sys] lovely i'll book the tap in to be done for wednesday the 11th and obviously if you don't manage to get anybody else the drainage works and come back to us in a few weeks time alright [usr] definitely will do thanks [sys] brilliant [usr] much [pii] thank [sys] no [usr] you [sys] worries [usr] ok [sys] cheers now [usr] thank [sys] bye bye [usr] you bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon you through to dino you're speaking to [pii] how can i help [usr] hi i've just had one of your guys out to resolve a blockage on my toilet and my drains he he's [sys] ok [usr] only he's left everything seemed to be [sys] alright [usr] fine i've just gone to sweep up the garden [sys] but it's [usr] and [sys] not [usr] and my drains at the bottom are re are are now blocked [sys] right what's the postcode [usr] it's [pii] [sys] i wonder how long ago did you leave just now or [usr] it's about half an hour i have just spoke to him and he said if it's not going down he'll come back but i'll be honest with you he seemed he want to do the bare minimum i said i don't know and he seems to think [sys] right [usr] it's not connected but it's in my back garden there's a manhole where you can get that obviously down into dra he's had that up cleared that cleared the pa it was all stuck in the park he's cleared that since he's done that the water is [sys] coming [usr] sitting [sys] up to my house [usr] at there's a gate at at the bottom of the gate there's aaa grid and he's saying it's just for rainwater it's not connected but it's the water's [sys] i've seen [usr] over [sys] it then [usr] the top of the grid and in the eight in the eight years i've been here you've never been able to see the water it sits really low [sys] i'm with you well hold the line for me let me get you through to the office that where where he works out from and they'll take it from there anyway i won't [usr] all [sys] be [usr] right [sys] a sec [usr] thank you [sys] no high quality workmanship expert survey and a skilled team on hand that's what you can expect here at dino rod plumbing and drains from fixing emergency leaks and bursts to excavation works for drainage repair including no dig technology we've got [usr] hello [sys] hello then what [usr] hello can you hear me [sys] hi i can [usr] sorry i'm i'm i've got a bit of a black spot in the house i've just i've just had your guys one of your guys down i my toilet was blocked and the drains are blocked he's sorted all that he's only been gone about half an hour i've just been sweeping the garden up and all the blame all the drains are blocked at the bottom now i've never had water sitting that high at the bottom i've spoke to him and he said it's not connected but it just seems a bit odd that he's just done all [sys] what's [usr] that and [sys] the postcode [usr] it's [pii] [sys] right ok and i'll ask him to come back all right [usr] if you don't mind please i mean [sys] no [usr] he did [sys] problem [usr] say he [sys] or [usr] he did say he'd come back but he [sys] go [usr] said keep your eye on it but i mean i could do with getting it done today really if i can [sys] of course alright i'll get it back [usr] all [sys] for [usr] right [sys] you [usr] thank you bye [sys] all right thank you bye | 6Qualified Lead
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[sys] morning [pii] [usr] good morning my name's [pii] i live in [pii] i wondered whether anybody could come out to me because i got a a quite a bad leak underneath the sink and it's all running out into the [sys] and [usr] kitchen floor [sys] what's your postcode sorry [usr] [pii] [sys] and the property number [usr] [pii] [sys] [pii] ok have you got any you're not a british gas customer or anything are you [usr] no i got gas year but i haven't got any contract or anything with them [sys] no that's fine i was just checking you haven't got any cover or anything that that's fine ok let me have a look what we've got available [usr] it's got gradually worse and worse over the last week it was just a little [sys] bless [usr] bit you [sys] you [usr] can hear it running from under the the unit [sys] ok to get i can get a plumber out to you today the cost of that is a big hang on let me have a look we're saturday today our hourly rate on a saturday is 100 and £10 an hour [usr] no but you don't [sys] don [usr] you don't charge a call out fee [sys] there's [usr] do [sys] no [usr] you [sys] call out fee [usr] no no [sys] you can come on and have a look [usr] right [sys] and obviously but if he does any work then obviously we have to charge for that [usr] that's fine [sys] it would be 100 and 10 an hour he won't do anything until he's quoted you he'll tell you what needs doing first [usr] right [sys] and then obviously it's 110 an hour plus any parts that we use [usr] right fine that's all right i just need somebody out here quite quickly i think [sys] ok [usr] that'd [sys] let [usr] be [sys] me just take let [usr] that'd [sys] me take [usr] be lovely [sys] some details then number six you said [usr] i did yes [sys] no worries what was your name sorry [usr] [pii] [sys] who but ok and what's the best phone number to get you on [usr] this mobile [sys] ok that's fine i'll just take it down [pii] [usr] all right then cause i don't know [sys] that [usr] it [sys] i've got it i've got it ok [usr] right [sys] ok that's fine i'll get that over to him now and he'll ring you when he's on the way all right [usr] all right that is wonderful thank you much for your help thank [sys] no [usr] you [sys] worries you're welcome bye [usr] that [sys] bye [usr] that's lovely thank you very much bye bye [sys] alright bye [usr] they | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] trn [sys] i am sorry did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling dino you're speaking to [pii] how may i help [usr] hiya if i wanted to book an engineer to come out and hopefully fix our leaking shower is that possible [sys] the leaking shower can you give me a little bit more information where is it leaking from [usr] it's it's leaking we think it's a mastic seal that just needs to be replaced it's outside of the bath [sys] is it from the tray [usr] is it from the west side [sys] is it leaking from the tray [usr] no it's at the side of the shower and it's leaking through to the second floor below the room downstairs it's leaking through the ceiling there [sys] ok do you believe it's leaking through the glass the shower cubicle [usr] yes yes exactly [sys] ok it won't be the shower fitting itself [usr] no no no no it's the glass i think it just needs a sealant [sys] ok just bear with me what i'm just gonna do is ask to see if that's something that we do just bear with me [usr] ok lovely will do [sys] i'll [usr] thank [sys] just [usr] you [sys] put you on hold [usr] no worries thank you [sys] no [usr] much [sys] problem hi there i'll just ask you a couple of questions while i wait to see about that can i just ask do you have british gas home care cover [usr] yes i do [sys] you do let me put you through to british gas then [usr] the thing [sys] you've [usr] is [sys] got plumbing [usr] the thing is british gas have directed me to you because when i the british gas engineer came round yesterday and they said that no it's not something that they carry i need to call dino directly and try and book it in through them [sys] but have you got plumbing cover with them [usr] they told me that's why i thought they'd be able to sort it out but they said no they can't [sys] right i i will put that to my manager because that just seems really funny if you've got bg plumbing cover just bear with me i'm sorry about this i'll just put you on hold again [usr] that's all right thank you [sys] hello there [usr] hiya [sys] i'm glad i checked what i'm gonna do is i'm gonna put you through to british gas i need to check your plumbing cover but also what i'm gonna do is give you the local office number that you can give a call tomorrow morning just because i'm not sure whether our local office the local office to you would i don't know whether it's an office that does that or not [usr] i see [sys] what [usr] ok [sys] i don't want to do is book you in and they not deal with that can i just take the beginning of your postcode for a moment and i'll give you the local office number [usr] it's [pii] [sys] ok that's all i need let [usr] ok [sys] me just and do you have a pen there [usr] yes i do yes [sys] ok let me just see and it's it's from this is one that we can't book in any way at the moment because they are not taking any more bookings the best thing is for me to give you their number and [usr] ok [sys] you call them direct tomorrow it is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] you're an lovely thank you [sys] obviously they because of the bank holiday they're dispatching tomorrow the dispatching jobs emergencies tomorrow they will be open i could possibly try them at nine o'clock [usr] ok [sys] and what i'm now gonna do is just transfer you to bg to they need to just check your cover that you have with the plumbing cover to see if that's covered [usr] ok lovely got it thank you [sys] all right thank you [usr] you bye [sys] bye bye you'll just go on momentary hold as i put you through [usr] ok lovely thank you hello | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services good morning you're through to [pii] at dino how can i help [usr] hello good morning my name is [pii] and i live in [pii] [sys] hello [usr] excuse me it isn't an internal problem it's it's an outside one with a a drainage a a pipe that goes down from guttering to the road and then it it it goes under the pavement at the moment that we see there is a blockage cos with the heavy rain the wall behind my house and the house next door they're adjoining is getting very wet and i just wondered [sys] right ok [usr] if i if you did that freeing of that block blockage [sys] right ok the drain itself is it the down down pipe drain where all the rain water collects is [usr] yes [sys] it blocked [usr] the well [sys] at that [usr] we [sys] drain [usr] think it is [sys] or is it blocked under the is it the manholes that are connected under the property [usr] we the the i have no access to the bottom of it somebody's already cleared the top where the water comes from the gutter into the down pipe and the two copper into the down pipe he's he's cleared the top of it and he thought he cleared it all but the that we've had yesterday and and before the the the wall behind is getting very wet and the chap who owns the house adjoining mine is saying it's your problem do something [sys] right let me [usr] the water [sys] get [usr] the [sys] you [usr] water [sys] the number [usr] does [sys] for our drainage [usr] yes [sys] apartment [usr] right [sys] what's the point what's the postcode of your property [usr] the post code is [pii] i'm thinking [pii] [pii] [sys] the [usr] [pii] [sys] [pii] or [usr] [pii] thank you [sys] got a pen and paper to this number down [usr] pardon [sys] have you got a pen and paper to write this number down [usr] yes i have i've got one in my hand [sys] ok it's 0132 [usr] 01 32 [sys] 980 [usr] 980 [sys] 1240 [usr] 1340 can i repeat it back [sys] no [usr] to you [sys] 11240 1240 [usr] right 1240 right two right sure right if i ring them and tell them what the problem is they might be able to [sys] they'll [usr] help [sys] be able to tell you if they think it's a drainage issue on your side or whether or not it's a shared drain [usr] no it's it's well no it's my side i think they need to come and put it anyway i'll ring them [sys] right ok [usr] thank you for your help [sys] take [usr] thank you [sys] care [usr] bye bye [sys] bye bye | 6Qualified Lead
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[sys] hello you've reached at plumbing how can i help [usr] hello yes my name [sys] previous [usr] is [pii] i'm calling from map lettings in [pii] i just wondered if somebody would be able to help it probably possibly not this year we've got an iron water pipe coming into underground and to property anyway it's got a hole in it and needs what's called a mechanical coupling [sys] ok [usr] is that something that somebody would be able to help with or quote [sys] what was the postcode please [usr] it is ip 33 let me just find it sorry we're managing agents let me just find two bj bravo [sys] lovely [usr] juliet [sys] happy to hold i have a look for you thank [usr] yes [sys] you [usr] thank you [sys] hello thank [usr] it [sys] you much [usr] it wouldn't [sys] for holding [usr] be hello [sys] unfortunately [usr] it's all right [sys] we're able to do at the moment but obviously you're more than welcome to give us a call in the new year if you haven't found anyone else [usr] right i just wanted i didn't want it i didn't i was thinking in the new year i just wanted a quote an idea of costs [sys] it's not not something that we could do until obviously discuss it further until the new year at the moment [usr] ok [sys] sorry [usr] ok [sys] about that [usr] doke ok [sys] thanks [usr] no [sys] bye [usr] problem bye bye | 6Qualified Lead
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[sys] one likes being bunged up especially [usr] it dropped [sys] not your drain good afternoon dna rod [usr] hello [sys] hello good afternoon [pii] [usr] hi good afternoon i just want to know if you can help me i have a a problem with the the kitchen sink is not blocking i mean it's not draining properly [sys] right what postal code do you live in [usr] this is [pii] area [sys] right ok i'm afraid we don't cover that area from this office could you bear with me just for a second and i will be able to give you the correct number to call [usr] ok [sys] i won't keep [usr] no [sys] you [usr] problem [sys] a moment bear with me [usr] is it just another branch of yours [sys] it is it's we're [usr] ok [sys] franchised [usr] good [sys] you see it's at your local diner road [usr] i [sys] office [usr] see can [sys] that [usr] you [sys] would [usr] can [sys] be able to [usr] i just [sys] assist [usr] ask [sys] you [usr] you do you guys deal with with a with sunny flow systems as well [sys] that would be a plumbing issue that will be done no plumbing if they do do it at all we wouldn't do it here from from drainage no [usr] you don't touch [sys] anything [usr] it [sys] to do with [usr] don't [sys] the club [usr] touch it [sys] no [usr] either [sys] i don't think i mean you could you could ask them it does depend on the individual franchise generally speaking no i mean if it's the macerator or something that then that needs special the [usr] no [sys] tools [usr] what [sys] and [usr] what [sys] equipment [usr] it what [sys] and [usr] it [sys] things [usr] is is that the kitchen is on is on a dropped level from the from the from the from the ground floor and what it is it goes into a mass rate and it pumps it up it pumps the water back up again [sys] we we generally deal with the pipework leading up to it but not but not after it [usr] then after it ok fine fine i got you ok [sys] but again i would recommend that you you call the local office because they might have some some some dina rod franchises have the drainage side have plumbing plumbers that also look for them we don't [usr] sure [sys] hear we're based we're based in [pii] here [usr] right [sys] at the moment [usr] i got you [sys] but i can [usr] i got you [sys] do that what's the postcode again sir sorry and [usr] is [sys] i'll i'll find [usr] the nn [sys] this out for you [usr] 12 [sys] and 12 [usr] ok [sys] basic simmons ok doke have you got a pen and i'll give you the number [usr] popular number [sys] right it's 0208 350 95 double one [usr] 95 double one ok perfect all right that's great thank you much [sys] ok right thank you bye [usr] you [sys] bye [usr] too [sys] now [usr] bye [sys] bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] at dino how can i help [usr] hi there i'd to cancel an appointment that i've made please [sys] ok what's your postcode [usr] it's [pii] [sys] [pii] is it [usr] [pii] [pii] [sys] [pii] [usr] sorry [pii] sorry sorry [sys] all right [usr] sorry [sys] ok [pii] [usr] [pii] [sys] [pii] what's the first line of the address [usr] it's [pii] [sys] ok and what's the reason for canceling [usr] we've managed to clear the blockage in the in the time since we booked [sys] right that's fine that's i i've gone ahead and cancel that for you now [usr] that's [sys] ok [usr] lovely thank you very much cheers [sys] you're [usr] bye [sys] welcome [usr] bye [sys] take care bye | 6Qualified Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hello [pii] are you in the hull are you the hull down the road [sys] no we're the central in [pii] [usr] right well it's it's just that i've arranged an appointment with british gas last night i've got a real emergency here my dad's [pii] it's this house we had a british gas engineer here yesterday and about four o'clock last night there's water coming through the bathroom ceiling and now i've had to switch the water off we were without water and i've got this [sys] bye [usr] of emergency with with my dad and it's all really stressful it's just roughly i wanted to know what what time he's coming because i don't know what to do i've no idea [sys] that's fine could i take your postcode off you and i'll just [usr] you [sys] have [usr] can [sys] a quick [usr] i'm sorry [sys] look [usr] if i'm sounding a bit [sys] it's [usr] bit [sys] alright don't worry i can understand it must be stressful [usr] it's very stressful hu 139 jg [sys] that was hu 139 jg did [usr] that's [sys] you [usr] right [sys] say [usr] i've had a aaa text well a telephone call this morning it's on the landline to say it's booked in but i'm hoping [sys] could [usr] that [sys] i sorry could i take the first line of the address please [usr] you can it's [pii] [sys] right ok i found it i have a little look for you right am i all right to put you on hold just for a few minutes and i'll give the local office that's dealing with it a call and just see if they've got an eta for me [usr] please that would be great thank you [sys] i won't be too long [usr] to ok [sys] hello [usr] hello [sys] hi sorry about this did you say with the week have you managed to isolate it or is it [usr] it's [sys] still [usr] is well i say isolated i'm absolutely useless it's coming through the light [sys] right ok i just wanted to make sure before i spoke to him i'll be back in a minute [usr] thank you they just don't in all all right [sys] hello [usr] hello [sys] hi just before we carry on can i ask what number is it that you rang to get through to this does it end in [pii] [usr] i run the whole number [sys] what it is is up until eight o'clock we're the lo the local offices are on a divert to just a general night time people [usr] yes [sys] but they're supposed to come back on at eight o'clock but they haven't they don't seem to have switched the system on again i can't currently get through to them [usr] ohh dear [sys] if [usr] cos [sys] i [usr] i got [sys] could if [usr] through [sys] i [usr] to this chap in leeds who [sys] right [usr] said [sys] it [usr] ring them at eight o'clock and then i've rang [sys] what [usr] the whole number and i've come through to yourselves [sys] sorry [usr] i don't [sys] i'm very [usr] know what [sys] sorry about [usr] i don't [sys] sorry [usr] know [sys] about [usr] what [sys] this if you could just try again in say 10 minutes and if you do come through to us we'll try and escalate escalate it to somebody [usr] please [sys] but they should be they [usr] i [sys] definitely should be open in the next 5 10 minutes [usr] i don't know whether to put the water back on just to get some water and then switch it off again i've i've no idea i've absolutely [sys] if [usr] no idea [sys] it's if it's coming through you did you say it's coming through the light [usr] yes i there's no lights switched on i've i've [sys] it's just obviously with electric you've just got to be obviously safe haven't you let me try again i'll just give me a second i'll just place [usr] six [sys] you back on hold i'll try again one more time to ring and see if they're open yet [usr] i'm in such a state really [sys] no i can understand that completely i won't be [usr] it's [sys] too [usr] just [sys] long [usr] i don't have anybody i can call relatives or anything in the area completely [sys] i'll try and see if we can get through to them as well [usr] of course [sys] obviously [usr] you would [sys] we can [usr] pay [sys] maybe we are [usr] be fine fine poland is for one hold on how did it but i was doing and me right i switched what do you have there tonight in a year [sys] hello [usr] hello [sys] hi [usr] hello [sys] i'm extremely hi i'm very very sorry but the phone lines still aren't open would you be able to just give us a ring back say in about 1015 minutes then we'll try again if [usr] i will [sys] that's [usr] do [sys] all right but i i wouldn't advise turning on the water just because of the electric electrics obviously i know you say the light switch isn't on but obviously i don't you don't want any danger happening to you or your father but if you give us a ring back in 1015 minutes and [usr] and [sys] then we should be able [usr] coloring [sys] to get [usr] on [sys] through [usr] hall [sys] to you [usr] again [sys] just ring on the same number and we'll be able to get through for you hopefully i'm [usr] ok [sys] sorry about this [usr] see you ok thank you thank [sys] all [usr] you [sys] right then i'll speak [usr] all [sys] bye [usr] right bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press [usr] drains are plumbing [sys] or if [usr] plumbing [sys] you have an existing home care policy it's three [usr] fine [sys] did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] they leak detection and repair the average price is 100 and £32 right hello i'm sorry i can't hear you can you speak up a little bit please [sys] is you're through to [pii] is that better [usr] yes that's much better thank you [pii] i was just trying to find out if you do a a leak detection and repair service for central heating systems [sys] is it do you have a home care policy with british gas [usr] no i [sys] pro [usr] don't [sys] i know they do a leak detection and the local office does just bear with me one moment [usr] thank you [sys] i could work it's lee detection for [usr] central heating system [sys] specifically if it's for detection and we tracked down the leak i think it's the it just says a leak detection it doesn't say specifically for [usr] central heat central heating systems [sys] it doesn't it just a leak detection and repair [usr] -huh [sys] can i please take your postcode and i'll find the local offices number for you that's local to you [usr] yes [sys] and then if you please give them a ring they're they're not open now they're closed [usr] right [sys] now [usr] ok [sys] they're open they [usr] can [sys] open [usr] call them [sys] at 8 p.m. i think that would [usr] my [sys] be better [usr] post code is eh [pii] [sys] thank you eh [pii] [usr] [pii] [sys] bye the stuff to do [pii] thanks a leak ok i've got a number for you [usr] well if i just bear with me a second my pen decided [sys] ok [usr] to decided to work ok -huh [sys] [pii] [usr] [pii] -huh [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] and who's that the number for please [sys] that's the sorry i'm just going into it now that's the local it doesn't tell me where it is that's a local office that covers the eh 54 0 there's no address bear with me it's gwen it's go it's called gwen services but they're the local offices [usr] go [sys] that cover [usr] go [sys] gowggowin [usr] what seven -huh [sys] services [usr] services [sys] but they they're in eh 32 they're in [pii] they're in eh 32 [usr] ok [sys] but they cover that area [usr] they do cover eh 54 there's quite a bit [sys] they [usr] of [sys] call [usr] a trek [sys] it [usr] from [pii] to eh [pii] [sys] they do cover i can see that they've attended jobs in eh 54 [usr] ok okey dokey then that's [sys] yes [usr] great [sys] they [usr] then [sys] do [usr] we'll [sys] cover [usr] them a call tomorrow and they would be able [sys] they're [usr] to let [sys] open [usr] me know [sys] at eight [usr] eight o'clock [sys] they're open at 8 a.m. and they close at 6 p.m. [usr] don't believe that's super thank you much for [sys] ok [usr] your help [sys] you're welcome [usr] thank [sys] take care [usr] you [sys] bye [usr] bye bye [sys] bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options [usr] hello [sys] carefully [usr] alright [sys] we can [usr] look [sys] get [usr] at it [sys] you to the right team [usr] say it again [sys] if you need any help with a drainage [usr] yes [sys] problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] how am i supposed to hear if you talking [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing [usr] sound [sys] home care policy it's three [usr] or not he is calling me for [sys] did that you can now book drainage [usr] it's funny [sys] services online in a few easy clicks visit dino.com for details [usr] it's very shower [sys] alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] call him on the phone to the same people [sys] good afternoon you're through to dino [pii] speaking [usr] hello [sys] how can i help hello [usr] hello i think you up to a bad line hello can you hear me [sys] hello [usr] how you doing mate i've got aaa blocked train [sys] do you have british gas home care cover for plumbing and drains [usr] let me let me let me try to get better reception here one second did you say that again mate sorry [sys] do you have home care cover with british gas for plumbing and drains [usr] no i don't it [sys] no and have we been up to you before or is this [usr] no [sys] the first [usr] first [sys] time [usr] time [sys] first time what's the issue there [usr] one of the manual covers is is blocked and it's leaking upwards [sys] is it overflowing [usr] it's overflowing and it's going through the back garden it's going some of the pipes are overflowing there [sys] is that is that toilet waste that's overflowing or just other waste water [usr] say that again sorry [sys] is it toilet waste or just other waste water that's [usr] i think [sys] overflowing [usr] it's i i think it's just toilet waste [sys] toilet waste ok just bear with me [usr] i've i've opened the the the manual cover and it's it's full of water nothing going through it [sys] is there anything blocked inside the property [usr] no [sys] and can i take the postcode please [usr] second sir [sys] can i take the postcode [usr] [pii] | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon speaking [usr] hi [sys] with how [usr] good afternoon [sys] can i help [usr] i think i might need a cctv survey carried out on the drains because there's a there's a smell there's no blockage can't work out where the smell's coming from exactly i was wondering what price that might be and what your availability is it's [sys] what's [usr] [pii] [sys] your postcode please never right the local office that cover that area have finished now on a sunday afternoon i'll give you the direct number for them [usr] ok [sys] they'll be open from eight in the morning [usr] just one [sys] are [usr] second [sys] you ready for it no problem it is [pii] [usr] [pii] [pii] i beg [sys] no [usr] your pardon [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and they're open from eight [usr] that's [pii] [pii] i mean have you any [sys] that's [usr] idea [sys] the one [usr] what price i would expect to pay for a for a drain survey [sys] roughly i mean give or take 250 [usr] ok [sys] give or take [usr] ok is [sys] about [usr] it does [sys] that [usr] it tend to be a fixed price or is it still on charge per hour [sys] it's still it is charged per hour but i mean the property wise i mean it's you i mean i mean what's how how how [usr] it's [sys] big is [usr] a it's [sys] the property [usr] a two bed [sys] and the [usr] there's two separate there's two [sys] ohh [usr] separate [sys] right [usr] drains or there's a drain at the [sys] no [usr] front [sys] that's fine [usr] where the this is where the toilet drains to and the sink that's where the problem is the bathroom and the kitchen go out the back but separate manhole covers [sys] no that's fine [usr] no [sys] i mean [usr] no [sys] it's not massive [usr] no [sys] or anything [usr] at [sys] it'll [usr] all [sys] be done within the hour anyway [usr] ok [sys] it'll be done within the hour [usr] all right [sys] one [usr] great i'll [sys] hour [usr] them [sys] will be [usr] call [sys] enough [usr] in the morning thank you very very much have a good afternoon cheers [sys] no [usr] mate [sys] i mean no worries [usr] cheers [sys] take care [usr] bye [sys] you now thank you bye bye bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry but you can now book drainage services in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening [pii] speaking how can i help [usr] hello there i'm phoning to cancel a call out my wife phoned and arranged somebody to come out tonight but i've managed to [sys] ok [usr] solve the [sys] sir [usr] problem [sys] no [usr] myself [sys] problem thank you can i just take your postcode [usr] it's [pii] [sys] well ok ok can you please confirm the first line of the address [usr] it's [pii] [pii] [sys] thank you much can you please confirm your full name [usr] my wife's name is [pii] [sys] and what did she go for [usr] my name is [pii] [sys] thank you much yes i can see the job's been booked for outside overflow train ok right i can cancel that for you no problem [usr] ye [sys] thank [usr] yes [sys] you much [usr] please that's that's great thank you very much for your help thank you bye [sys] thank [usr] bye [sys] you take [usr] bye [sys] care bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] [pii] [sys] good afternoon you speak to [pii] from the british gas service department how can i assist you [usr] hi there mate i'm a british gas engineer i need to book a diner visit please [sys] ok do you have a home k number or postcode please [usr] postcode is [pii] [pii] [sys] and the house number [usr] [pii] [sys] sorry [usr] [pii] [sys] and the first and last name of the account holders [usr] mrs [pii] [pii] [sys] thank you ok and what type of appointment is it that you want to book [usr] appointment appointment [sys] is there a leak is the blockage [usr] no no no leak or blockage what it is is that the water it's not gonna work the the cold water when i turn off the sorry one minute can you hear me [sys] i can hear you [usr] when i turn off the cold water underneath the boiler there's water coming out of the hot water the water is running back around somewhere we just need to find out where that's coming from there's a mixer there's something mixing on it that's all [sys] it's called from the boiler you don't know where they want what they want [usr] yes correct way to not [sys] ok is the hot water and the sensor heating still working [usr] the central heating is working but not the hot water no [sys] ok [usr] it's called the backflow issue [sys] ok i do not have any slots available nearby the earliest one would be the ninth of january [usr] the ninth of january [sys] why [usr] but you guys have been out there the other day though [sys] sorry [usr] and you didn't resolve the issue you guys went there recently and didn't resolve the issue [sys] but i'm just telling you what i'm seeing on my side that the days are fully booked that's the only earliest one summer can come out [usr] i know but it's a recall though obviously she's still got no hot water after you guys left because the water's back flowing [sys] what time did the first time [usr] pardon [sys] was diagnosed the the first time [usr] [pii] been out there before last week and he he had backed it and they and they just backed it again | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] bye bye [sys] we can get you to the right [usr] right [sys] team if you need any help [usr] put [sys] with a drainage [usr] on [sys] problem [usr] my [sys] press [usr] body [sys] one if [usr] to [sys] you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service [usr] back [sys] advisor [usr] in i [sys] we record calls for quality [usr] that was [sys] and training purposes [usr] he's been there to cook lunch or something [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] a lot of mobile i block my that's what i've got [sys] our local [usr] mobile [sys] teams of expert [usr] because [sys] engineers [usr] the cd [sys] are available [usr] that [sys] across the [pii] 24 7 365 [usr] for two minutes [sys] days a year [usr] on a mobile it probably cost you a pound you think how long you can talk some minutes 20 minutes being charged 1510 minutes i got my both [sys] good [usr] of [sys] evening [usr] us [sys] [pii] speaking how can i help [usr] hi it's [pii] calling from miss [sys] hello [usr] hi i wondered if you could attend a drainage call out for us [sys] have you got a key account with us [usr] we've got an account with yourselves yes [sys] alright would you be able to just send us an email and with the work order number and then we will book the job info for you [usr] work order number what [sys] you just [usr] is [sys] all the address and everything just send us an email on key accounts [pii] with [usr] no [sys] all the [usr] problem [sys] details and then we will be able to book the job in and then e email you back with the reference number thank you [usr] perfect thank you [sys] take care [usr] cheers bye | 6Qualified Lead
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[sys] thank you for calling diner rod our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press four for reception if the extension number you are calling please enter this now good morning [pii] [usr] morning you do [pii] do you [pii] town [sys] i believe we do yes i believe we should do i will just let though the guy that you need to speak to is currently on a call with another customer [usr] right [sys] if you would leave your contact details i can get him to give you a wee call back when he finishes up [usr] that'd be great it's [pii] [sys] ok i'm sorry i didn't catch the re [usr] [pii] [sys] hello i've got that [usr] [pii] [sys] [pii] [usr] yes [pii] [sys] and can i just take your own name there please [usr] [pii] how have a block brain in the kitchen [sys] a block drain in the kitchen [usr] and the kitchen sink's not emptying [sys] ok bear with me [pii] a moment i'm not sure if he's finishing up with our customer just bear [usr] or [sys] with me one [usr] you [sys] we too [usr] to ring me on the mobiles [sys] well if you have a mobile number sure go on ahead and shout [usr] ok [sys] it out there i'll take [usr] [pii] [sys] it as well [usr] [pii] [pii] [pii] [sys] [pii] [usr] huh [sys] ok just just hold the line one second [pii] [usr] ok [sys] sorry [pii] he is still on with that customer i thought he was finishing up there can [usr] that's [sys] i take [usr] ok [sys] the address of your property at all [usr] pardon [sys] can i take the address of your property [usr] yes [pii] [pii] [pii] [sys] the [usr] wanna see what the hell the postcode is i forget now [pii] that's it had [sys] jb [usr] a memory block there [sys] i know sometimes it happens doesn't it your kitchen sink isn't empty and you've got a block drain [usr] we've got a black brain yes [sys] is [usr] huh [sys] it is it at the back of the house then [pii] [usr] from the from the kitchen and it goes into the sewer then [sys] blocked drain from [usr] i've [sys] kitchen [usr] been i'm [sys] to serve [usr] trying my best this last few days trying to unlock it but a waste of time [sys] ok no worries at all and can i just check really just for accessibility reasons what what type of house it is that you're in [usr] semi [sys] is it [usr] detached [sys] a terrace or semi-detached [usr] yes huh [sys] ok that is fine i'll pass this on and you can you'll get a wee call back from [pii] just whenever he gets finished up with there ok [usr] ok thanks for your help now [sys] no problem at all [pii] all the [usr] i [sys] best [usr] know [sys] now take care bye [usr] right [sys] bye bye bye | 6Qualified Lead
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[sys] thank you for calling dino plumbing northeast please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you good morning [pii] [usr] hi i'm just calling from red car do you cover this area or not [sys] where what postcode is that [usr] [pii] [sys] we do [usr] ok lovely i have b from a care home and we have a blockage between two bedrooms somewhere in the pipes and it's causing it to come through back through our showers and it's flooding the bathrooms [sys] right if it's a blockage i can't deal with that i'm the plumbing side i can give you the contact number of who can [usr] yes [sys] i have you got a pen and paper [usr] yep [sys] it's triple [pii] 100 899 [usr] lovely thank you very much [sys] no problem thank you thanks bye [usr] that's fine | 6Qualified Lead
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[sys] thank you for calling dino rod partners with bush gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or [usr] just [sys] if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] we've got toilets blocked in the drain we've flown innit it [sys] morning bridge dino speaking to [pii] how can i help [usr] hello though i rang us to cancel last night on our emergency line because i wanted the box and then all the drains run over a little sewage from the garden i think someone from your firm rang last night said there were made by the lounge and that's tomorrow in [sys] the [usr] the morning [sys] the line's [usr] is that [sys] not the line's not great all of a sudden you have to start again what was that [usr] i rang the emergency line for lewis district council last night on the emergency [sys] ok [usr] line because all our toilets are blocked and the drains are all coming over and there's all sewage in the garden and everything now [sys] ok [usr] and someone from your firm i believe rang last night around midnight to say there was no one around and that they'd be out in the morning is that still the case because we still haven't had [sys] ll [usr] anyone [sys] let me have a look what's the postcode please [usr] it it's [pii] [sys] [pii] [pii] [usr] that's it [sys] ok [pii] sir and the first line of the address please [usr] it's [pii] [sys] that that is that is [pii] flowing it's booked for this morning anyway well between now and one engineer will give you a ring when he's on the way [usr] well i can now [sys] all right we'll see you soon you take care [usr] thank thank [sys] no [usr] you very much [sys] problem [usr] bye [sys] bye bye | 6Qualified Lead
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[sys] good morning [pii] and [pii] speaking [usr] hi [pii] sorry to bother you it's just an inquiry i think i've got the right number and i've never pressed one or two but i think it's it's just an inquiry at this stage we recently moved to a property in [pii] [sys] ok [usr] and we've got some we've got some issues with our toilet it is blocked i mean it it the water comes right to the top and it doesn't flush away properly [sys] ok please [usr] we think there is a we obviously think there is a problem with it [sys] what's the postcode please [usr] pardon [sys] what's your postcode please [usr] sorry [pii] [pii] [sys] i wouldn't be out today i could probably get some out tomorrow [usr] da da da we're both working what about i'm home on friday would there be [sys] friday's [usr] i mean it [sys] ok [usr] we can use we can use it but it it's obviously not right there's obviously either a blockage or something cos it's downstairs there's a downstairs bathroom as well but the rest of the drainage seems ok in the house it's just the toilet which [sys] ok [usr] is more than an issue [sys] what's [usr] we could do [sys] what's [usr] would [sys] your name [usr] site [sys] please [usr] it's [pii] [sys] and your contact number [usr] [pii] [pii] [sys] [pii] [usr] that's it [sys] and what was the first line of the address [usr] number [pii] [sys] ok [usr] in [pii] [sys] perfect no worries then i will get that bits in for friday would you prefer am or ma ms nine till and p ms one till six [usr] what's the am one [sys] nine [usr] sorry [sys] till one [usr] nine till one we'll do the am one is there there's no just to clarify there isn't a call out charge is it is [sys] we'll [usr] it just [sys] come out and have a look [usr] a [sys] and if we can unblock it for you it's a standard charge of 1 80 including va t and then [usr] how [sys] the [usr] sorry how much is [sys] 180 [usr] it [sys] including vat [usr] including that ok [sys] and then the it would that that's it and then obviously there's no misuse or anything then you will receive a 90 day guarantee [usr] right obviously if it isn't if you can't clear it what is you still pay the 180 do you [sys] can't you can't clean it then you won't be charged [usr] right ok right i see what you mean sorry right ok that should be fine if it's any different i'll give you a call back but that should be fine thank you [sys] right bye thank you [usr] thank you bye [sys] a | 6Qualified Lead
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello [usr] hi there good morning my name is miss [pii] i'm calling from [pii] i had one of your technicians a few days ago coming to try and fix a a flash problem i mean i bought a toilet flash problem he said he needed to order a spa but it was 10 days ago and we never heard anything about that [sys] what's [usr] er [sys] the [usr] about [sys] postcode of the site [usr] it's [pii] [sys] [pii] [usr] yes [pii] [sys] i think you have reached the wrong local office let me give you the correct one [usr] ok because they sent along with [sys] we don't cover [pii] [usr] ok you get [sys] that's 020 337 63 899 [usr] ok thank you much thank [sys] cheers no [usr] you [sys] bye bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partnered [usr] stop [sys] with british gas please listen to the options carefully we can get you to the right team [usr] the i [sys] if [usr] just [pii] [sys] you need any help drainage problem press one if you require our plumbing [usr] [pii] [sys] did that you can now book drainage services online in a few easy [usr] well [sys] clicks [usr] they they want [sys] visit [usr] to put their [sys] dino.com [usr] own stamp through don't they [sys] for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] the ball should have gone through the roof i don't know [sys] is one of the uk's [usr] this [sys] leading [usr] should this [sys] plumbing [usr] should be 400 [sys] and drain services [usr] this 450 [sys] from block to [pii] my name is [pii] how can i help [usr] hi mate i wonder if you can help me my mother has always had problems with her drainage and it's blocked again i was just wondering if you can send one of your engineers out to to unblock it and then probably stick a camera down and put a full investigation together cos seven trent have been useless [sys] ok www what's the what's the postcode please [usr] it's [pii] [pii] [sys] and the first line of your address [usr] [pii] [sys] ok i'm gonna get a number to call this is the number to the local office because [usr] right [sys] then it can [usr] ok [sys] speed up the process because obviously you want a camera put down and just to investigate it do you have a pen please [usr] yes i've got my phone i'll put it in my phone [sys] ok [usr] ok [sys] ready whenever you ready it's [pii] [usr] [pii] [sys] y [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] that's correct [usr] ok that's great thanks mate [sys] no it's just [usr] cheers talk | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help you today [usr] hi i spoke to you earlier on it's regarding repair for the shower tap i see you put me through to somebody but they did no one was available then [sys] i think i think i recognize your voice did i pass you to the plumbing local office [usr] that's right [sys] it was yourself what what happened with that [usr] and nobody was there nobody took my call [sys] nobody answered right [usr] no [sys] ok can i take your postcode again please [usr] it's [pii] [sys] it was yourself and 50 right ok what i'll do is i'll call through to them i'll get someone on the phone and then i'll transfer you over [usr] right that's fine [sys] it shouldn't take too long it's just to make sure obviously that there's someone on the other side of the phone waiting for you [usr] right are they going to call me i mean or or do i stay on the line here [sys] yes if you stay on the line i'll i'll call through to them i'll get someone on the phone you on hold and then we'll do i'll swap back and let and then pass you to them [usr] right ok [sys] if you just wait on hold i'll do that i'll do that for you now [usr] no problem [sys] no dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers call dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] [usr] not say [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] all of our agents are busy helping other customers at the tone please record your message when you've finished recording you may hang up or press the hash key for more options [usr] hi it's regarding i needed a booking for to repair a shower tap i've been i'm contacting you can you please get back into hello | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an [usr] ok [sys] existing home care policy did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help to dino pass british gas [pii] speaking how can i help [usr] [pii] hello i called earlier this day but i have a blocked toilet i had somebody here to try to clear the toilet he couldn't solve it he says there is a blockage in the pipe outside of the house it goes down on the outside of the house into a drain i wondered if you could help me [sys] ok do you have a home care policy with british gas [usr] no [sys] is it a property where you live [usr] yes [sys] and are you the property owner [usr] yes [sys] for a standard unblock [usr] yes [sys] between the hours of eight and six monday to friday is 100 and £80 [usr] i know [sys] the engineer comes out and finds it's a bigger job than he would reo you while he was there [usr] ok [sys] is that ok [usr] that is ok i spoke earlier with a colleague of yours [sys] all right no problem what's the postcode please [usr] the post postcode is [pii] [pii] [sys] and what's the address [usr] it's [pii] [sys] he's just searching for it now and what name is it please [usr] it's [pii] is [pii] [pii] [sys] just putting these details in now [usr] thank you [sys] how much contact number please [usr] is this one here [pii] [pii] [pii] [sys] and is anybody vulnerable [usr] no [sys] and it's a block drain outside did you say [usr] that's what the guy who came to try to freeze the toilet says he was knocking [sys] ok is it [usr] the pipe down outside the house he said he could hear there was something in there [sys] ok have you got a block toilet then inside [usr] yes when i push the flush the water stands it's not overflowing where it stands and then it slowly drizzles away [sys] ok is it your only toilet or [usr] yes unfortunately [sys] right [usr] and unfortunately the primate of the neighbors is now blocked too because we're using the same drainage pipe [sys] all right you need to speak to the water board then if you're on shared trains [usr] we have spoken to the water board they might come out at till tuesday afternoon [sys] i know but we can't we we can get in trouble for working on shared drains [usr] well we cannot live without a toilet nobody [sys] you need [usr] can [sys] to go [usr] use [sys] back [usr] the [sys] to [usr] toilet [sys] the water you need to go back to the water board and just explain [usr] i explained [sys] you've got no [usr] that [sys] other [usr] in no [sys] toilet [usr] uncertain terms to them and they said i if they have time they may come by the end of tuesday [sys] it's just we we have we can be in trouble for working on shared trains [usr] it's the outside drain on the on my property [sys] but it's obviously shared with your neighbor you've just said it's it's affecting them [usr] what [sys] as well [usr] they find a drain sorry i'm german [sys] it's it's just our terminology of the blockage if you if if both your waist and your your neighbor's waist go into the same [usr] pipe [sys] drain then [usr] where [sys] that's a shared drain [usr] but it is on the wall of the house [sys] but but as i said if it's a shared drain because your neighbors you've just said your neighbors are affected as well you need to speak to the water board [usr] they consider it as theirs it to say then belongs to a water board [sys] i don't you it's just that we can't work on shared drains you need to speak to the water board [usr] because if they don't serve there must be for me a way to unblock my drain i mean we [sys] but ok you need to speak to the water board because obviously if it's shared then they're responsible [usr] ok i i for me [sys] okey doke [usr] thank you bye [sys] no problem take care bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] how can i help [usr] hello good afternoon i live in [pii] and i've got a problem with a spring a natural spring in my back garden which which is draining copious amounts of water and it's draining into my neighbor's garden and they're complaining and i wondered if anybody could come out and have investigate it for me [sys] right ok what's causing [usr] 04 [sys] it to drain into the neck [usr] i've got a drain in my garden which has got a metal square thing a lid on it if you call it a lid and that drains some water but there's also water coming out from a a hole down below and it's absolutely gushing when the rain is is falling and i have to direct it it goes down the hill and then it's going in next door's garden and i can't do anything about that [sys] right ok i'll need to pop you through to the office they can discuss it with you can i take the postcode [usr] sorry [pii] [sys] ok i'll transfer you over to the local office now and they [usr] thank [sys] can discuss [usr] you [sys] your issue [usr] thank [sys] and see what [usr] you very [sys] they [usr] much [sys] can do ok [usr] thank [sys] do [usr] you [sys] you have a pen there and i'll give you the number for the direct dial as well [usr] yes i've got [sys] 60 [usr] a pen [sys] it's [pii] [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] i'll pass you over to them now it's just in case any issue with the transfer ok [usr] all right thank you very much [sys] thank you bye [usr] thank you [sys] good afternoon diner [pii] [usr] good afternoon to [sys] ok [usr] you i wondered if anybody could help me i've got a natural spring in my back garden and when it rains a lot it absolutely gushes out of this spring and soaks my grass and i've made a channel for it to go down the hill and it's going into my next door neighbour's garden and they're making an official complaint about the water going into their garden [sys] right that's something it's not something we would get involved in i'm afraid [usr] no [sys] because effectively it would be a soak away and there's a lot of legislation around in in soak ways in [usr] right [sys] that they've got to be a certain distance from boundary walls etcetera [usr] yes [sys] i mean have you contacted welsh water at all they would be able to advise you on it [usr] that's a good idea no i will ok lovely [sys] all [usr] i'll [sys] right [usr] i'll i'll contact them now thank you very much for your help [sys] ok bye bye [usr] bye bye | 6Qualified Lead
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[sys] hello it's from doj how can i help [usr] i phoned yesterday and booked for somebody to come in pure a block [sys] ok [usr] toilet [sys] ok sorry what was the postcode there [usr] [pii] [sys] you got voice recording though again and that was that [pii] sorry [usr] sorry [sys] is that [pii] [usr] [pii] [sys] [pii] ok i can't see anything on there is there a reference number you have at all [usr] no i i was told somebody would come yesterday but nobody came [sys] right that is strange i can't see and it's on there about [usr] perhaps my husband got it [sys] it [usr] then [sys] perhaps i'm guessing something's still blocked there we should be able to go anywhere from tomorrow onwards if you're available [usr] i'll go back and check with my husband he he's written diner rod [sys] why [usr] it's a [sys] no that's perfectly [usr] no [sys] fine that's perfectly [usr] ok [sys] fine [usr] but obviously if you've got no record of it perhaps it wasn't [sys] i can't see see any film there open if obviously if you if you need us you can always give us a call back and see if you can book it in there [usr] ok thank you very much for your help i'll go and check with [sys] perfect [usr] him [sys] that's right thank you very much [usr] thank you bye bye [sys] cheers bye bye | 6Qualified Lead
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[sys] hello how can i help [usr] i wonder if you could help me please i've had quite a problem today i was expecting the gas engineer to come and i gave my mobile phone number and at about midday he left a call on my answer phone which my answer phone won't accept a fresh call now [sys] and what's your postcode sorry [usr] [pii] [sys] this is a plumbing job you're through to dr you'll have to contact plumbing for that one [usr] this is the number i was given [sys] and this is done at plumbing [pii] sorry you had to contact donna plumbing [usr] have you got a number for dino [sys] no [usr] plumbing [sys] unfortunately not we're not connected [usr] ok thank [sys] no [usr] you [sys] worries bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon speaking to how can i help [usr] we had your engineer out yesterday to clear a blockage and unfortunately it's not worked can i give you the [sys] right [usr] can i give you the reference number [sys] was it something you paid for or was it under a british gas home [usr] no [sys] care agreement [usr] it's already paid for and i've got 28 70 [sys] what that's fine what's the postcode please [usr] it's [pii] [sys] [pii] first line of the address [usr] [pii] [sys] your name please [usr] my name is [pii] [sys] there you are i've got it right same issue then i'm assuming same issue er have a look is it overflowing series again [usr] sorry [sys] was it overflowing sewage again [usr] not sure what you're saying [sys] is it overflowing sewage again [usr] yes [sys] the same thing where the toilet waste is coming up through the bath [usr] it is [sys] it's an emergency i just i know i was just trying to get his gaze whether it's gonna be an emergency job for today or during the week but that's fine if it's gonna be for today right i'll put it under the recall job engineer will confirm once he's there but if it's the same issue there'll be no charge [usr] right yes it is [sys] but as i say engineer will confirm once you've seen it are we ringing you when we're on route or the tenant [pii] [usr] that you can ring the tenant but also well she she'll contact me when you contacted her [sys] that's fine i'll put it as an emergency job depending what the engineer's got emergency wise as soon as he can and he'll ring when he's on route anyway [usr] ok that's lovely thank you [sys] no worries take care bye bye now [usr] bye bye bye bye [sys] thank you bye bye bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good afternoon british gas [pii] speaking how can i help [usr] hello there i've i've got a problem at home with the toilet when i'm flushing it it's it's not stopping it keeps flushing all the time it's just [sys] ok [usr] it's i've had to turn the water off cos it just constantly keeps going all the time i've got a problem [sys] ok just see if i can bring any details up a second what's his name [usr] [pii] [pii] [sys] and can you confirm your full address please [usr] it's [pii] [pii] [pii] [sys] ok and your email just for security [usr] [pii] [sys] thanks very much for that [usr] i've got a guy coming out tomorrow but to but not for this problem it's for another problem from [sys] is it plumbing [usr] you it's i've had a i've got a a humming noise from the cold the boiler up in the up in the loft there was a [sys] ok [usr] humming noise and they're coming to look at that whether that's connected to this i don't know but this is i flush the toilet and it's just it's constantly flushing all the time it doesn't stop i've had to turn the water off [sys] let's have a look let me just ring them see if we can add it into that one rather than creating a new one ok just a second hi thanks for waiting i can just add it into the engineer's notes to come out when he's coming out tomorrow just to [usr] god what have i got [sys] right [usr] no water trouble [sys] is it flowing everywhere [usr] no no it's it's [sys] no [usr] it's in the it's it's not going it's just it's it's not stopping it's just [sys] you can i mean you can turn your water on i mean it might be a bit annoying the noise but it's not it'll just it's just the noise of it that's annoying it's just that it's not there's not water leaking everywhere or every anything at the moment it's just the noise of it that might be a bit [usr] no [sys] annoying that's all [usr] although it wouldn't be it wouldn't be a leak in the cold water in the tank up in the loft [sys] no it's just the cistern is you know it's just leaking i will put a note on there to say that they need to fix that as well when they come out [usr] right ok [sys] we just put on their customer [usr] i mean what i could what i could do is just keep turning when i need it turn it on when i don't turn it off i mean the [sys] you [usr] water [sys] could do that i mean it's just it it's sometimes it's just when you flush the toilet it'll go it for ages and then it'll stop again you might find when you turn it back on now it's stopped ok [usr] ok ok [sys] the other thing you can do is manually flush the toilet with a bit of water you don't pull the flush all right [usr] ok right [sys] ok [usr] ok [sys] all right [usr] ok cheers for [sys] ok [usr] that [sys] thank you [usr] thanks [sys] bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] hello my name is [pii] i live in [pii] i have a plumbing issue a drain issue one of the main drain boxes it's block the water is coming out of it every time you flush flush a toilet the water comes out [sys] ok right well i can have a look then and is it a commercial or domestic property [usr] it's a domestic property [sys] domestic and do you have british gas home care cover for plumbing and drains [usr] no i don't [sys] no no problem if i could start by taking the postcode first of all [usr] yes it's [pii] [pii] [sys] [pii] let me have a look [usr] thank you [sys] ok right well i'm afraid we're not taking any work on in that area at the moment [usr] right ok what's the reason [sys] the reason is we haven't got anybody to send [usr] all right all right ok ok i got to call someone else thank you for your help [sys] good luck [usr] thank you bye [sys] alright take care bye | 6Qualified Lead
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[sys] thank you for calling gna road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing good afternoon [pii] [usr] there i have a blocked drain in the backyard and it's the water's coming up as if it's going to go into my boiler house i'm just worried that i need someone out to unblock it or i've got a child on my lap here [sys] you're right where abouts is the property please [usr] [pii] just off [pii] [sys] what's the address [usr] [pii] [sys] please [pii] how what house is [usr] it's [sys] it please [usr] the terra ok [sys] is it mid terrace [usr] it is [sys] right can we get let me see you a third one down [usr] sorry [sys] there the third one down if we parked on a park [usr] yes i would be yes that's right [sys] no worries and it's at the back is it [usr] yes it's out the back now i'm the landlord [sys] no worries [usr] a tenant in there at the minute but i'm the landlord i live only [sys] i get [usr] around the corner [sys] you [usr] i can come down because i'm about five minutes away the problem is i've just got a wee baby here with me but i can i can come there but she's [sys] no i understand [usr] the girls in the house there was artificial grass down but she's pulled it all back and you can see the blockage it's all building up there [sys] right i'll give you your options i can get someone there tonight but it was deemed out of ours it would be more money it would be 210 [usr] holy [sys] or [usr] shit right [sys] i can get someone there in the morning at about 10 at about quarter past half eight [usr] what's [sys] and [usr] the price [sys] it'll be [usr] difference [sys] 100 and 45 [usr] do what i'm just worried it's going to end up because our boiler shed there's pipes going into the house and i don't know how well sealed they are do what i'm just going to have to take the hit and get someone out tonight [sys] no worries what's the postcode please [usr] [pii] [sys] [pii] and the property number again [usr] [pii] [sys] please no worries all our jobs need to be prepaid is that ok [usr] yes that's ok [sys] no worries [pii] what name do you want on the account please [usr] [pii] [pii] [pii] [sys] no worries and have you got an email address [pii] for the receipt to go to in the work card [usr] yep [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] no worries i'm not trying to tell you not to go to near [pii] but you don't really need to if you don't want to be there because we with what i'm doing here you'll get a a work card pdf emailed [usr] ok [sys] to you as soon as the engineer leaves the property and it'll show you before and after photos of what has been done [usr] ok that's grand i'm happy i mean that makes my life easier [sys] there's and and park at park sorry two seconds [usr] you're [sys] just [usr] right [sys] getting him here it's blocked rain out the back [usr] yep [sys] is it affecting anything inside the house [usr] no not at the minute but i'm just that's why i'd rather get someone tonight just in case it does [sys] you're just right a lot of landlords would wait the friday even [usr] i [sys] let's see [usr] bet i know no i'm i'm paranoid about it i bet you are flat out today with things aren't you [sys] do do you i thought we would have been but we're not [usr] really because i was i was i'm going to ring these guys and they're going to tell me they can't come out or something that's good [sys] no it's really strange that you would i used to think when i started this at the rain soon as the rain starts [usr] right [sys] coming in the phone and start but not really it tends to be a day or two after [usr] yes and [sys] you [usr] people [sys] know by the [usr] are [sys] time [usr] probably [sys] all the [usr] lazier [sys] drinks [usr] to ring whereas i'm over i'm o cd and paranoid [sys] you're better off plus [usr] i know [sys] a lot of people panic if they wait till the next day i understand why you're panicking and i would too but a lot of people panic and think the we drain at the front of my house is blocked and i'm having to walk through a puddle but if you leave it till tomorrow it'll probably be all right [usr] i know and do what this could be but i just rather i'm whatever [sys] i know [usr] i'll [sys] you're [usr] just get [sys] just [usr] it [sys] trying [usr] sorted and it's because the tenant keeps messaging me being she's been out the back with buckets and she was i i've emptied 20 buckets into the back alleyway i feel [sys] 20 [usr] bad on her i'm i mean she shouldn't be doing that i'll just get it sorted for her [sys] that's fine what [usr] and [sys] kind [usr] i'm [sys] of card [usr] not [sys] do you want [usr] down [sys] to pay [usr] there [sys] with [usr] to [sys] please [usr] help her [sys] and you're just [usr] right card number [sys] what card is it first [usr] it's [sys] please [usr] er revert to a visa debit [sys] the visa [usr] or [sys] debit [usr] is that what's that no is that visa debit master i don't know it doesn't say on it just a debit [sys] is [usr] card [sys] there a red and yellow circle on it [usr] yes what's that mastercard [sys] that's a mastercard is a debit [usr] that [sys] no worries how's your name appear on the card please [usr] [pii] [sys] can i have a long card number please [usr] yep [pii] [pii] [pii] [pii] [sys] expiry please [usr] [pii] [sys] and the last three digits please julie [usr] [pii] yep [sys] two seconds you've got to receive as soon as i put this through [usr] perfect [sys] is a mastercard that's going to be perfect there [usr] ok [sys] you'll get a you'll get a receipt the engineer will be there within the hour ok [usr] ok that's perfect thank you much [sys] thanks [usr] for that [sys] [pii] bye-bye [usr] cheers [sys] see [usr] bye [sys] you later [usr] bye [sys] bye bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it did that you can now book drainage services online in a few easy clicks visit diner.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino [pii] speaking how can i help [usr] good afternoon i was wondering if it's possible to have one of your technicians broke engineers come out to resolve an issue with two slow draining toilets [sys] is it a commercial or domestic property [usr] it's domestic [sys] domestic and do you have any other toilets you can use or are they the only ones [usr] no no we we do apparently these are on the top floor and there's a toilet on the first floor top floor or second floor on the first floor that is also going to become slow now one of your technicians came out recently assessed the situation we flushed the toilet and it turns out that what i was doing the day before had had rectified it however the problem is now returned it is likely that the cast iron waste pipe will need to be i say opened drilled put an inspection hatch in descaled [sys] what what what what's the postcode bec it's our local office that you need to speak with they'll they'll take care of that for you [usr] b [pii] js [sys] is that bravo sorry [pii] [usr] [pii] [pii] [sys] just bear with me i'll get through to him now [usr] thank you [sys] ok | 6Qualified Lead
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[usr] throwing that yogurt in the bin [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and train purposes hello you're through to mama at dino how can i help [usr] hi we're booked in for someone come round tomorrow i was just hoping to amend that in terms of i i is it possible to bring our booking up and i'll i'll explain [sys] what's the postcode [usr] it's [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] it's [pii] [sys] and what's the first line of your address [usr] [pii] [sys] ok right ok what day do you want it to be [usr] we've had someone out with aaa camera down there we've got root ingress but it's blocked up again since you last coming we've asked for someone to come round and block it but what we'd is if possible for someone to deal with the roots whilst they're here if at all possible the [sys] deal [usr] the [sys] with the rooms [usr] yes [sys] ok [usr] they they said they might be able to get a jet down there and and build the routes that way if possible the pipes also need lining but we can sort that out at a later date [sys] right [usr] i think we're waiting [sys] the appointment [usr] i think [sys] that you have [usr] we're waiting for a quote from [pii] for that [sys] ok i think what we need to do is in this case is speak to the local office directly because they've already been they've booked they're scheduled to come out tomorrow afternoon you want that scheduling to be changed to [usr] not not change in terms of them coming out just to see if they can deal with the roots whilst they're here as well [sys] and the is right all right in that case what i need to do is i need to speak to the local office they are open until six o'clock i'll give you the direct number do you wanna write it down [usr] bear with me go on [sys] it's [pii] [pii] [pii] [usr] ok all right ok i've got a [sys] they'll be able to make adjustments [usr] ok [sys] for the tomorrow appointment that you've got and see what they say ok [usr] ok all right thank you bye bye [sys] you're welcome take care bye | 6Qualified Lead
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[sys] tana plumbing [pii] speaking can i help [usr] hello i wonder if you can i'm just ringing up to see we we had someone visit yesterday and they said there might be a q a quote through today but we haven't received anything yet by [sys] n [usr] email [sys] no problem [usr] i was just ringing [sys] i'll chase that for you can i take your postcode please [usr] it's [pii] [sys] [pii] is it number [pii] [usr] that's right [sys] ok bear with me i'll have to put you through to the drains team [usr] no [sys] thank [usr] problem [sys] you hello you're through to [pii] [usr] hello [pii] i wonder if you can help me i'm just ringing up we had someone attend the property yesterday to do a survey and and they said there might be a quote through today by email or something but we haven't received anything yet i was just following [sys] it is [usr] up really [sys] i've got it here in front of me i'll just keep trying [usr] ok [sys] to send it to you it was peace i think that came to you [usr] it was [sys] on it [usr] cheap [sys] what we've if i just run through it quickly with you i'll email it across to you [usr] ok [sys] there's a couple of displaced joints on the line which would need to have a line of installed and there is the broken pipe that he's found as well the liner is 650 plus the vat for the excavation re remove and install new section of pipe is 550 plus the vat and then the parts [usr] what what what vat sorry at the moment what percentage [sys] 20% [usr] is it funny [sys] the part is 100 and 50 plus vat the total is 1350 plus which i can do that for you just bear with me one moment i will work that out for you it's 1620 including the bath [usr] ok that's including that [sys] i've got your email [pii] [usr] i think it's [pii] [pii] it's my sister's email is it [pii] [sys] [pii] [usr] that's the one blue yonder is [sys] outlook [usr] it [sys] you've got cla [usr] she's got the outlook one down that's fine it's email [sys] ok i'll get that across to you now then you [usr] all [sys] can have [usr] right [sys] a look [usr] perfect we can give you a buzz back [sys] or [usr] can i ring back on the main number do i have to ringing back on another number [sys] if have you got a pen and paper there [usr] i have [sys] if you call back on [pii] [pii] and then i ask [usr] ok [sys] for myself [usr] [pii] isn't it perfect that's [sys] i'll [usr] great [sys] email [usr] [pii] [sys] this [usr] thanks [sys] across [usr] a million [sys] to you now [usr] thanks much all [sys] all [usr] right [sys] right then [usr] that's great thank [sys] thanks [usr] you bye [sys] bye bye [usr] bye | 6Qualified Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a dredge problem press one if you acquire our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit [usr] the top [sys] dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] at di world how can i help [usr] hello i hi i've got i've got a problem with i i think it's a leaking overflow pipe [sys] leaking overflow pipe it's definitely leaking not blocked [usr] well it's not no it isn't it's it's a it's a pipe that comes down from the outside of the building from a hopper the rain goes into the hopper and the pipe comes down then it goes into concrete and then it comes down into my basement and the the the wall next to it next to the where the pipe comes down in the concrete is bubbling and we've had a guy who's put a camera down who thinks there's a crack in the pipe does that make sense [sys] there's a crack in the pipe [usr] well well he he seems to think the guy that put the camera down but i i'm guessing it needs someone to put the camera down to see where the where the the the crack is and be able to fix it e either with either with something dropped through the pipe or or having to do it through the concrete i guess i don't know [sys] right ok what i'm gonna do is transfer you over to the dem office in your area and they'll be able to give you a bit more [usr] ok [sys] advice on that can i get the postcode please [usr] postcode [pii] [sys] ok because it's a cracked drain it will be a plumbing issue i'll transfer you over now if that's ok [usr] all right thank you [sys] thank you [usr] thanks you can't work out whether [sys] all [usr] it's a [sys] our calls are recorded for monitoring and training purposes [usr] a [sys] press one for [usr] or [sys] an update [usr] a plumbing [sys] on [usr] issue [sys] parts [usr] it's not [sys] press [usr] a drain [sys] two for an update [usr] or it's [sys] on your [usr] just [sys] appointment [usr] a a drain [sys] press three [usr] pipe [sys] to discuss [usr] i guess [sys] an ongoing [usr] but it's not [sys] complaint [usr] a drain [sys] and press four for sales [usr] she also didn't understand at all i [sys] thank you [usr] know [sys] for [usr] what [sys] calling dino plumbing [usr] i'm [sys] please note [usr] ok [sys] all our calls are recorded for monitoring and training purposes press one for update [usr] bit more [sys] on parts press two for update on your appointment press three to discuss an ongoing complaint and press four for sales [usr] to support huh ok what is it [sys] thank you for calling [usr] hoover [sys] dino [usr] bag [sys] plumbing please note all our calls are recorded for monitoring and training purposes press one for an update parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales thank you for calling goodbye | 6Qualified Lead
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[sys] welcome to dino rod unfortunately the office is now closed if you'd to leave a message then please press one and we'll pick it up upon our return or press two to speak to an on call agent thank you for calling dino rod partners with british gas we record calls for quality and training purposes [usr] hello [sys] welcome to british gas you're speaking to me how can i help you today [usr] is that [pii] [sys] yes it's i know it's a part of british gas [usr] could someone call around in the morning please for a blocked toilet [sys] what [usr] sorry [sys] right let's have a look here do you have a contract with diva british [usr] they've come round they came round earlier in the week yes i don't have a contract [sys] but you what's your postcode that's not [usr] [pii] [sys] there [usr] [pii] [sys] [pii] [usr] yep [sys] and the house number [usr] number [pii] just say it was very kind engineer that called if you could just say to him i still can't get the the thing to [sys] right i can't find your address here [pii] q for quebec p for papa [usr] yes [sys] that's not coming up with anything on our side house number seven [usr] nothing i'll phone back in the morning that i'll phone in the morning i think that's probably better thank you [sys] that thank you goodbye | 6Qualified Lead
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