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[sys] plumbing [pii] speaking how can i help you [usr] ohh well good morning er missus [pii] here philly farm beer [pii] hello i rang yesterday to make an appointment for someone to come and look at a block drain for me and spoke to a gentleman and he said what time would you i said well say nine o'clock aye he said right fine well then i've had two phone calls later on from some recorded lady up in [pii] i presume saying and i couldn't understand what she was saying they would be here between eight hours many seconds many minutes and i don't know what she said if you could just confirm what time they are coming would be great thank you [sys] ok sorry what's your post code i can try and help [usr] [pii] [sys] ok it's because you're given a home number it's text your confirmation but it's used the the the dy number just bear with me one moment [usr] what do you call the dy number [sys] hello hello you're through to [pii] how [usr] hello [sys] can i help [usr] hello i just explained yesterday i rang for an appointment with with you with [pii] and the gentleman said ohh he said that what time would you us to come between eight and six is it and i said ohh nine o'clock and he said yes that's fine i thought right ok i'll hang i'll hang around for nine o'clock no 10 and then i had two phone calls yesterday from a lady obviously from a recorded message telling me that they'd be here not on the 13th i i managed to hear the 13th of september and then she said something about 888 hours many minutes many seconds before you'd be here and i really couldn't understand what she was saying and then she rang i had another message from her later on saying exactly the same thing [sys] ok [usr] i don't really know [sys] the [usr] where [sys] technician [usr] i am [sys] has just accepted the job he will be calling you any minute to let that he's on the way all right [usr] brilliant thank [sys] you're welcome thank [usr] thank [sys] you [usr] you much [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking to [pii] how can i help you [usr] i have a blocked drain and it's from the kitchen down to the well i have a cover which is in the garden and i fetched that up and that is as clear as a bell it must be from the sink and when it goes into the water waste it's not going down properly and i've got quite put some rods down and i've tried to and i can't shift whatever it is [sys] all right ok it's a domestic property is it your home [usr] yes [sys] ok and do you have a british gas home care policy at all that covers plumbing and drains [usr] i don't know whether my insurance does or not i mean i'm trying to do some washing by the time i wait for somebody to come out i may as well call them yourselves [sys] ok i mean i can certainly take your details and check availability for a payable job they do prioritize emergency jobs though on the weekend and bank holiday we are possibly looking at from tuesday onwards [usr] tuesday onwards [sys] possibly [usr] no that that's too late i'm trying to do washing and the water won't go down ok thank you very much for your help anyway [sys] ok then no problem take care thanks [usr] thank you bye [sys] bye [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning you through to speaking to how can i help [usr] good morning mate what do you charge for a block of drain i got it in [pii] [sys] a residential property [usr] i commercials that commercial [sys] commercial [usr] chipper [sys] sorry right what's your postcode please [usr] [pii] two hr [sys] i got you in hold the line for me i'll get you directly through to the office that cover that neck of the woods they'll go over cost [usr] right [sys] and availability [usr] buddy [sys] won't be set mate [usr] ok [sys] i think hm [usr] fucking hell [sys] hello [usr] hiya got a block drain after a quote ol 10 2 hr a would [sys] is it a a domestic or commercial property [usr] it's er it's a chipper [sys] right it's 100 and £98 per hour [usr] no £8 per hour there's no call out charge [sys] no £198 per hour [usr] we need it right i'll come back to you [sys] all [usr] thank [sys] right thank [usr] you [sys] you [usr] bye [sys] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at how can i help [usr] hello we had this out to unblock the drains not very long ago i can't find it on my emails cos i've changed my phone but you'll have our details and we've still got the same problem but we'd read that it was a three month guarantee [sys] ok [usr] it's [sys] let's [usr] little [sys] have [usr] acorns [sys] a look [usr] nursery at new big and by the sea [sys] ok and what's the post code [usr] er [pii] [pii] [sys] ok is that [pii] [usr] yes [sys] ok if it is a call that's required with it being a commercial property it dealt with with the office they will be able to arrange for an engineer to just come back and have a look at the issue under the guarantee but it it would be them that you need to speak to i could give you their contact number and if you give them [usr] when [sys] a quick call [usr] was [sys] they'll [usr] it [sys] be able [usr] that [sys] to [usr] you [sys] arrange [usr] came [sys] that for you [usr] out what date is it on your system [sys] at the minute i can't i can't see the date on here it just comes up with the nursery it's a commercial [usr] right [sys] booking i can give you our office's contact number and they will be able to get all that sorted for you would that be ok [usr] that's perfect [sys] just let me know when you're ready [usr] ready [sys] it is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] that's correct [usr] that's great i'll give them a call [sys] fantastic thank you very much for your time [usr] thank [sys] have a wonderful [usr] you [sys] day [usr] thank you bye bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] ok [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon welcome to you're speaking to [pii] how can i help [usr] you you [pii] my name's [sys] hi [usr] [pii] [sys] there [usr] as [pii] i'm the site [sys] great [usr] manager [sys] great name [usr] [pii] i'm a site manager of old church primary school in [pii] we're inquiring we we're looking at having our drains surveyed we think we've got a problem [sys] right [usr] what i was trying to ascertain [pii] is how much would you call it be and how much would a a drain camera survey be and then if [sys] right [usr] need be a wash or a jet wash whatever they call it [sys] what's what's the what's the postcode [usr] it's [sys] please [usr] [pii] ws 10 8 delta lima dl eight dl [sys] brilliant i can do it two ways i can raise a job here asking them to come out a quote for the work cos obviously [usr] yes [sys] if it's a or i can give you the direct line number for the local office see if they can give you a bit more information before we get an engineer out to have a look for you and tell you a call [usr] give me give me the number then [pii] and i'll [sys] certainly [usr] i'll give them a ring [sys] certainly that would be a couple of seconds [pii] love it at this stage we usually say it's such a great name [usr] yep [sys] but i've had it i've had it all my life but that's too corny for words i know it's it's i'm sorry friday afternoon it's been a been a busy week a lovely week but er you can't expect any better from me i'm afraid [usr] no [sys] that's [usr] that's [sys] all there [usr] far [sys] we [usr] much [sys] go [usr] dear [sys] have you got a pen handy [usr] yes [sys] i can [usr] i have [sys] give you the phone number [usr] i have mate [sys] thank you it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok [pii] [sys] they are there they're there till at least half past five today give me a quick ring i'm sure my colleagues there can give you a lot more information than i could [usr] ok thank you very much for your help [pii] [sys] you're [usr] cheers [sys] welcome [pii] [usr] mate [sys] take [usr] thank [sys] care [usr] you [sys] and thanks [usr] bye [sys] for your [usr] bye [sys] time today [usr] bye bye [sys] bye [usr] bye [sys] bye [usr] bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] ok [sys] we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 20 to 7 365 days a year [usr] it's from [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] and i went [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers they're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done speaking how can i help [usr] bye hello i was driving to [sys] i can't [usr] i've [sys] hear [usr] got [sys] you very [usr] a a block [sys] well hello [usr] green sorry i'm sorry i've got a block drain [sys] hello can you hear me [usr] hello huh can [sys] no [usr] you hear me [sys] i can't hear you very well have you got me on a speakerphone [usr] have [sys] is there any chance you can take it off it might be better [usr] i can do that er how did i do that i'm a woman a 79 i don't know how to work [sys] ok [usr] with these phones love can [sys] if [usr] you hear [sys] you get a bit closer [usr] lessons [sys] to the phone then that might be a little bit better but it's very very faint [usr] ok ok ok i've got a a blocked brain [sys] ok do you have a home care policy with british car [usr] no it's not british gas i'm a [sys] yes [usr] rod [sys] i know but do you have a home care policy with british gas that covers your plumbing [usr] no [sys] and drains [usr] no [sys] is dina rod is part of british gas [usr] understand [sys] there's no policy [usr] -huh [sys] though no [usr] no [sys] ok and is it a property where you live and [usr] -huh [sys] are you the property owner [usr] yes [sys] for the standard unblock between the hours of eight and six monday to friday is 100 and £70 if the engineer comes out and [usr] ok [sys] finds it's any different then he would refute you [usr] understand i understand well listen i have got someone else i have got someone else but i wanted to inquire how much it would [sys] ok [usr] cost is that ok if i can i'll i'll get this cost first and i'll get back [sys] no [usr] to you [sys] problem [usr] if i'm if it's [sys] ok [usr] too much thanks [sys] take [usr] very [sys] care [usr] much [sys] bye [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas we record calls for quality and training purposes good evening to be guest how can i help [usr] hi there is that down the road [sys] it is [usr] right [sys] how [usr] ok [sys] can i help [usr] can you just give me a price for unblocking a kitchen sink please [sys] we don't quote over the phone because it does depend on the time and and the day obviously the weekends are more expensive than the week and out of hours is more expensive than in the day and it also depends on what equipment that's required to do the job they assess it when they're there and they'll quote you [usr] right ok and roughly how how much would that be a round and about figure [sys] roughly just bear with me it is a rough price it's not an exact price bear with me [usr] ok what what's the maximum it would be [sys] i say it all depends on the time of day but do i sorry i'm just gonna the drains of from monday to friday eight till six approximately 100 and £70 [usr] right ok is that [sys] approximately [usr] is that is that for it's ok of a sink in the in the kitchen [sys] as i say it they give you the proper quote when they come out because they can assess what the situation is that's an approximate price but it does depend on what equipment is required to the extent of the problem they'll know when they've assessed it and that's when they'll give you the proper quote [usr] right ok for example they they have to use all the equipment how much how much would that be [sys] i don't know because they give you the quote i could just give you the approximate price but they they can give you the price [usr] ok [sys] obviously when [usr] the [sys] they come [usr] the app [sys] out [usr] approximate price ok can you email me that by any chance [sys] i i can't unfortunately no i mean you can ring back in the day and speak to the local office what number have you dialed [usr] i've dialed the [pii] [sys] what we do [usr] [pii] [sys] give us a ring back in the day and then we can the local dino offices are closed at night and we take their calls british gas dino is part of british gas [usr] ok [sys] we take the dino calls overnight but if you wanted that email in as [usr] thanks [sys] a one off you would need to speak to the local office [usr] ok [sys] ok [usr] ok thank you [sys] thank you [usr] it's [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumb good morning you're through to [pii] here at dino how can i help [usr] i have a problem with that soak away at my property in my house and i wonder is something that you can help me with [sys] certainly we can get that looked out for you prices start at 100 and £80 to have anything unblocked and that includes the va t if it is more complicated it can be reed by the engineer but only if you're happy do we go ahead if not you're under no obligation [usr] i mean i think the issue is a problem between the septic tank in my garden and the silk away whether it's a blockage or the silk ways needing extended or rebuilt i'm not sure [sys] ok well we can certainly get that looked out for you if you're happy could i start by taking the post code [usr] yes it's a b alpha bravo 15 nine b bt bravo tango [sys] ok let's have a look right ok the office that covers our drainage at the moment in the area and that that covers you they called go in services [usr] hm [sys] they're not taking on new bookings at the moment for this postcode [usr] ok [sys] it would be another company i'm afraid that you might have to get out to have a look at that problem otherwise we would have more than happy helped and assisted [usr] ok right all right ok [sys] apologies [usr] no problem [sys] there have a wonderful [usr] ok [sys] day [usr] thanks | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're speaking to [pii] how can i help [usr] hello good morning i've got my my partner's got a blocked up toilet it's it's [sys] ok [usr] a small toilet and it it's where we're flashing it it's not going down and it's coming up through the sink if what i mean [sys] i do can i just check is this the on premise please [usr] is it what sorry [sys] is it your own house [usr] but what else [sys] is it is do they own the property [usr] well well [sys] and do if they have british got home care for plumbing and drains [usr] no i haven't no no [sys] ok ok based on what's happening it will go down as an emergency it doesn't cost any anymore but it does mean somebody will be out today [usr] how much how much are we looking at [sys] the inspection call are both free the guys can come and check if it is just the blockage then the price starts 170 including vt [usr] how much [sys] 170 [usr] £170 alright ok alright i'll get back to you [sys] right [usr] right [sys] no problem [usr] cheers [sys] all right then bye bye [usr] cheers bye bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling dino [pii] speaking how can i help [usr] hi [pii] it you [sys] bye [usr] deal with the fish that area [sys] did i do what sorry [usr] a two with bacon head [sys] do we work in birkenhead we do [usr] it's just i don't think just give us a quote i i mean a new build it say five years old got two the three toilets but the one in the ensuite is blocked [sys] well i can tell [usr] you [sys] you [usr] put your hand [sys] sorry [usr] you can put your hand in far [sys] right [usr] there's not no obstruction there [sys] right [usr] but when you flush the water it's not it's not a date you flush it and then the water goes up to the rim and then it takes a good while to go back down again [sys] i understand well let me tell you how well the prices start at £180 including va t [usr] just for the drain part and that's the cheapest you can [sys] that's the [usr] 24 [sys] starting price it may end up costing more depending on what they find [usr] cos i was on to united utilities and they said i was your water from the sink going down and water from the shower not a major blockage it's just a saying this you know the ensuite toilet [sys] you look the prices start at 100 and 80 [usr] it might be something [sys] i [usr] the [sys] if [usr] insurance [sys] you've got insurance [usr] might have [sys] it's certainly [usr] to [sys] worth giving them a call cos you might be covered definitely [usr] i don't know if i am for that it it it's not they and with british gas is that all [sys] if [usr] parts if you're [sys] you've [usr] with [sys] got [usr] british [sys] the british [usr] gas [sys] gas insurance then yes but if you haven't it's still the same price [usr] they say can the essentially it's covered [sys] got [usr] by [sys] you [usr] the gas but not cos they used to do [sys] well [usr] that [sys] they [usr] didn't [sys] still [usr] they used [sys] do [usr] to [sys] they they still do [usr] two extra services what could you even say how can you [sys] it's what sorry [usr] take me out [sys] you [usr] as a new [sys] would [usr] policy [sys] need to speak to british [usr] holder [sys] gas [usr] on [sys] about [usr] it and [sys] that because we i know what we're a separate company we just do the work for them but in terms of signing up to any insurance with british gas you would need to speak to british gas i mean i can put you through to them if you want it's worth asking you can only say no can't they [usr] you could do [sys] well let me put you through then to them bear with me right i can put you through there is a little bit of a queue [usr] ok [sys] it's going to be about six or seven minutes is that going to be ok all right then well let me put you through good luck [usr] that's ok your name's [pii] isn't it [sys] but [usr] and do you think it with the situation with the cold it could be more [sys] that's exactly why it's busy that's exactly [usr] people phoning [sys] what it is [usr] up over [sys] because we're [usr] stuff [sys] hammered [usr] that [sys] at the minute we're absolutely hammered that's exactly what it is and it starts as soon as it got cold our phones never stopped [usr] you say you did go ahead with it how long is the no normal [sys] i never [usr] wait to [sys] know until [usr] sort [sys] i try [usr] of [sys] i try and book it in i can't [usr] for [sys] see the [usr] to [sys] diary [usr] come out [sys] you see unless i'm booking a job in it all depends [usr] you [sys] where you [usr] know [sys] are in the [usr] today [sys] country [usr] if you've [sys] as [usr] been [sys] well [usr] on [sys] i haven't [usr] and [sys] booked anything on for birkenhead today i've not seen the diary for it i wouldn't know unless i was booking it in i'm afraid give it a go because they can always transfer you back to us if you [usr] ok [sys] don't get any [usr] then if [sys] joy [usr] you wanna [sys] ok [usr] us through anyway [sys] bear with me [usr] ok thank you say that [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date | 7Quote
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[usr] that was weird [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help you today [usr] hello my name is [pii] i had british gas engineer in yesterday and he was gonna call you guys to come and look at a problem with an airlock but i didn't hear back i'm just phoning to find out whether that call has been booked and registered [sys] can i take the postcode please [usr] [pii] [pii] [sys] and your first and last name please [usr] [pii] [sys] [pii] sorry what was that [usr] no [sys] all right i've got the post code as [pii] [usr] [pii] no eh [sys] [pii] [usr] [pii] [pii] [sys] ok and the first line of the address please [usr] [pii] [sys] [pii] right ok what was the date that you booked it for [usr] well i didn't the british gas engineer was here yesterday and he was gonna contact you and book it as soon as possible [sys] that's [usr] my my question is is there a call booked for you for me [sys] i'm i'm trying to find an account with something that you've read out and i can't see anything the only thing i found is [pii] site contact name tenant and a site contact number ending in [pii] that's you [usr] that's me it was it was it was rented out until a about a week ago we've moved back in i i was the landlord [sys] ok [usr] it's my property [sys] are you a key accountant is that right yes you need to send [usr] yes [sys] it through email [usr] it's my ii i own the account [sys] you send it through an email to us [usr] no i don't [sys] one o'clock [usr] it's a gas agreement and they came out twice this week [sys] sorry [usr] if your [sys] the [usr] internal [sys] phone is [usr] system [sys] breaking [usr] problem [sys] up what did you say [usr] home care agreement a [sys] no [usr] customer [sys] right [usr] i don't give anything to your system [sys] right ii i [usr] issue [sys] didn't [usr] it [sys] understand the word that you said then i'm gonna have to call you back i will call you back right now just obviously i can't understand what you're saying [usr] ok thank you bye bye | 7Quote
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[sys] good evening [pii] [usr] hiya i've got a blocked toilet that i've tried everything with and i can't seem to get it to go [sys] ok [usr] we recommended [sys] just give me one [usr] to you [sys] right just give me one moment please sir just [usr] no [sys] to finish [usr] worries [sys] this what i'm doing i do apologize [usr] no worries [sys] first of all what's your post code [usr] [pii] [sys] and i'll make sure it's yep [usr] [pii] [sys] ok [usr] and if that helps [sys] i was just making sure i've got somebody would it be tonight or tomorrow you want attendance [usr] whatever you can do really how much is it what's the call out fee [sys] ok let me just get my paperwork now i've confirmed that right right in the evening tonight it would be £212 but if we attend in the day it's 100 and 70 [usr] right ok can i have a word with my girlfriend and get back to you [sys] no not a problem [usr] lovely thank you [sys] all right thank [usr] thank [sys] you [usr] you [sys] bye [usr] bye [sys] bye [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes to dining my name is [pii] how can i help [usr] ok i just is it possible to book someone to clone unblocked streets outside i've just seen ones overflowing [sys] is this for commercial or domestic property [usr] it's domestic [sys] bill me and what is what is your your postcode please [usr] right it's [pii] [sys] yep [usr] [pii] [sys] and what's the first line of the address [usr] it's [pii] [sys] let's see [usr] just in time for christmas [sys] and and who am i speaking to please [usr] [pii] [pii] [sys] ok and what is your contact number please [usr] it's [pii] [sys] ok anyone vulnerable in the property [usr] no [sys] and any policy with british gas for plumbing and drinks [usr] not as far as i'm aware no [sys] ok no worries and what exactly is blocking the house [usr] i don't know i think the ov one of the drains is overflowing i know it looks it might have been doing it for a few days there was a i've got a blocked sink in the bathroom but it's the drainage outside [sys] ok is that blocked sink in the bathroom did you say [usr] there's a sink in the bathroom that's blocked but the main main prob i i mean i've put some i think i've got some mister muscles i'll try and do that but i notice some water around by one of the drain hole things probably last week but i thought it was cos of the rain but then i've just noticed that there's i think it's more sewage and stuff that's come out [sys] is it still which starts overflowing externally [usr] it looks it [sys] ok bear with me a quick [usr] we had someone out only a couple of months ago [sys] it it may be an an issue with the drain itself sometimes it can be that [usr] what do i do i mean obviously cos this is needs to be sorted out more i mean is that something you guys can look at or would i need to get somebody else or i i don't [sys] i'm [usr] know anything about [sys] going [usr] to be perfectly [sys] to i'm [usr] honest [sys] gonna look at the time slot now [usr] all right thanks love [sys] the earliest possible date is that is wednesday [usr] no that's that would be great [sys] ok let no bear with me a quick second all right now you will get a call or a text prior to the engineer's arrival on that day and they will they will inspect it and then give you a quote if you accept the quote you can then pay by cash or card on completion on the day of the job obviously if you refuse to quote know what gets done but you don't get charged anywhere there's no call out fee [usr] ok [sys] ok [usr] well how much will it be i don't say at [sys] ok this is back to w you plus the cost and va and everything you're looking at 100 and £80 [usr] 180 [sys] just you don't get any cheaper that [usr] no i thought it was around [sys] is [usr] about 100 and 60 last time that was and i said it was only a couple of months ago [sys] no sir what it's gone from it's gone from 130 to 145 to 170 to 180 unfortunately inflation is just [usr] and i paid [sys] ripping [usr] on a recap [sys] off [usr] of just a couple of months ago [sys] there has been a price increment between then and now cause [usr] i [sys] the [usr] have [sys] price [usr] to get somebody [sys] gets reviewed [usr] out on an emergency on a weekend just a couple of months ago [sys] it it's the the price is subject to change every year it gets reviewed it must have been [usr] that's [sys] before [usr] not kind [sys] the [usr] what [sys] review [usr] i was saying on on your website [sys] sorry [usr] 10 [sys] what did you say [usr] is that that was a bit different when i've seen it on the website it said something 6821 [sys] it it might it might be one of the are you sure are you sure it's [pii] road [usr] dino.com no just say 18 when you clicked on it it did say 60 something but no it just say when it said the joys bye [sys] it that [usr] ok oops hello [sys] i'm still here i'm still here [usr] pardon [sys] i said i do apologize for the inconvenience but the price has been reviewed again that's probably why [usr] that's great ok well it's got it's got a big door doesn't it all right love [sys] on on [usr] is there a [sys] wednesday [usr] time that they'll come at [sys] no [usr] all [sys] it's it's an all day appointment but i'd say entry from nine you can call and we can call the local office just to narrow it down to see roughly what time exactly ok [usr] how do i know what the local office number [sys] no [usr] i got [sys] no [usr] it i just got a text [sys] just just give us or [usr] ok [sys] give us a ring and we'll we'll have a look of it all right cheers all right bye [usr] ok we'll ring about nine o'clock on the wednesday [sys] yes [usr] ok [sys] yes [usr] good [sys] doctor [usr] do [sys] all [usr] all [sys] right cheers [usr] right thank [sys] bye bye [usr] you all right thank you | 7Quote
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good morning you're through to [pii] at how can i help of course do you have british gas home care cover ok [usr] good morning [sys] and is it a domestic [usr] can [sys] property [usr] you [sys] where [usr] help [sys] you live [usr] me [sys] or [usr] please [sys] commercial [usr] i've got a drain blockage [sys] domestic and is your home address where you live [usr] no i don't do that stuff [sys] sorry is is the house your [usr] it is [sys] home [usr] domestic [sys] address where you live sorry just have [usr] bristol [sys] to double check [usr] [pii] [sys] just because obviously we do have people phoning behalf of other [usr] bristol [sys] people thank you and can i take the postcode of your property [usr] well [sys] [pii] [usr] no not me no i'm not [sys] is that [pii] [usr] bs 34 [pii] [sys] thank you [usr] no i don't do all those echo stuff bs [pii] [sys] hello i'm still here one moment [usr] f [sys] no no i'm still [usr] [pii] [sys] here ok i'm just going on to the job booking page up two moments [usr] hello [sys] ok can i take the first line of your address [usr] i thought [sys] as well [usr] you put [sys] please [usr] the phone down right love [sys] wait two moments [usr] [pii] [sys] haven't you there we go ok and is there anyone at the pro property with covid or symptoms thank you anyone vulnerable with health concerns or disabilities affected by the problem thank you and what's your full name thank [usr] no [sys] you and just before i go any further i'll just make you aware of the pricing monday to friday between the [usr] nope [sys] hours of eight am and six pm the price for an unblock at a property [usr] [pii] [sys] is 100 and £70 which includes the va would you still to proceed with the booking no the maximum price will be further quotation work on site but if it's an unblock up property it's 100 and £70 if it's something more severe say you've got three routes in your drains or your drains [usr] is [sys] have collapsed [usr] that [sys] then [usr] the maximum [sys] it's quotation [usr] price [sys] work when the engineer returns the property but we wouldn't know that until we've seen the problem ok [usr] ok well all right i'll leave it for the time being cos i don't understand it it's not blocked but there's no [sys] yes [usr] i'm [sys] the [usr] putting [sys] quotation [usr] a hose pipe [sys] is [usr] of water [sys] free [usr] down [sys] of charge [usr] there [sys] the investigation [usr] and it just [sys] is [usr] disappears [sys] not free of charge [usr] well i i no [sys] and the work to [usr] i [sys] be carried [usr] want [sys] out [usr] someone [sys] isn't [usr] to come out [sys] free of charge [usr] i thought it was a free quotation first but obviously you're not free quotations [sys] all right no problem take care bye bye [usr] ok no no all right i'll i'll i'll leave it for the time being thank you very much bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you've reached speaking how can i help [usr] hi there i've got a problem with the drainage and kitchen sinks and laundry room sink i just wanted in [pii] [sys] that's fine what's the postcode of the address please [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] is it a commercial or residential property [usr] a residential [sys] thank you any home care covered at all with british gas [usr] no [sys] and what's the first line of the address [usr] say that again [sys] the first [usr] sorry [sys] line of the address [usr] [pii] in the morning [sys] 31 the loaning [usr] yes [sys] thank you can i take your first name please [usr] it's [pii] [sys] your surname [usr] er [pii] is [sys] and a contact number [usr] [pii] [sys] and an email address please [usr] [pii] and then [pii] is [pii] [sys] and what's the booking for the booking what's it for [usr] i've got the block [sys] he had a property [usr] sinks yes [sys] is it a kitchen sink or bathroom [usr] ki yep kitchens kitchen and a laundry room [sys] ok do you have access to bathing facilities a shower or a bath anyone in the property has got any health issues [usr] yes [sys] ok there's no call out [usr] no [sys] charge the starting price between monday and friday 8 a.m. to 6 p.m. is 100 and £70 which includes va t any additional work they'll let beforehand [usr] ok [sys] and cost and they take payment on site either cash or card is that ok ok i've got monday [usr] spain [sys] available [usr] yep [sys] between eight and six [usr] no i need i've got no kitchen it broke yesterday the people that i called out turned up their equipment [sys] can try [usr] and [sys] doing [usr] they came [sys] tomorrow [usr] back today [sys] between eight [usr] i [sys] and six [usr] i need i need it before then [sys] i do [usr] if [sys] tomorrow [usr] you don't if [sys] between [usr] you don't have [sys] eight and six [usr] sorry [sys] not today that's the the the nearest one i've got [usr] was [sys] is tomorrow [usr] it in nothing you've got [sys] first [usr] to [sys] one [usr] date [sys] all day [usr] all i know it's last minute because i've got no kitchen that for two nights with no kitchen no water in the kitchen i need to [sys] no worries thank [usr] i need [sys] you [usr] to find someone else then [sys] bye [usr] i need to find someone just now thanks anyway ok thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year morning speaking to how can i help [usr] hello i'm sorry i can't hear you very well hello [sys] right no hello can you hear me now no one else is having an issue this morning [usr] right that's that's better now i don't know whether it's a headset or something that [sys] i've not changed or anything to be honest [usr] aye [sys] but ok [usr] ok no worries i'm looking to arrange perhaps a call out for somebody to look at it blocked drains but it it it's not sewers or it's in a a commercial car not a commercial car park but a car park in my office it's gonna it's a tarmac [sys] ok no that's [usr] it's [sys] fine [usr] a tarmac surface and it's give it three or four drains in it but i think they must all be blocked with leaves or debris [sys] right [usr] off the the the the tarmac or something that because it's just it's it's a swimming pool this morning [sys] right i understand and it's just a surface water drain then that's fine and have you had the rain then down there where you are [usr] it's poor it's been absolutely thumping thumping down the rain [sys] isn't it [usr] ohh [sys] really [usr] well it's a nightmare [sys] knock [usr] now [sys] down [usr] hasn't it [sys] we've had we've had it good for long it was about [usr] i know [sys] time wasn't [usr] i [sys] it [usr] know [sys] really it [usr] i [sys] was [usr] know [sys] coming it [usr] absolutely [sys] was a matter of times [usr] absolutely [sys] to be honest right what's your what's the postcode where you are please [usr] it's [pii] [sys] [pii] right on the line for me i'll [usr] you [sys] get you directly through to the office that cover that neck of the woods they'll [usr] all [sys] go [usr] right [sys] over cost and availability take [usr] thank [sys] it from there [usr] you thank you [sys] won't be a sec no problem thank you good morning [pii] speaking [usr] hi good morning i'm looking to see if you can arrange somebody to come out and look at it's a an office car park it's a tarmac car park now the tarmac is in pretty poor condition but there's there's about three drains in the in the car park [sys] friday [usr] all of which i think are are blocked it's a swimming pool this morning [sys] all right ok what's the post code of the property [usr] it's [sys] please [usr] [pii] the actual post code is [pii] by [sys] to be by [usr] but i'm gonna tell you a story here [sys] ok [usr] if anybody was to use sat nav or ke 12 by because my office [sys] if you [usr] has [sys] want [usr] got [sys] that [usr] a post office box box [pii] 12 by takes you to the post office delivery center in [pii] a better code to use is ke 12 bt bravo tango [sys] right ok bear with me a second please [usr] thank [sys] thank [usr] you [sys] you when problems with your pipes arise you can count on dino rod to fix them our team is on hand 24 hours a day 365 days a year providing top quality repairs in a timely manner and as part of our national network we have a team of drainage and plumbing professionals ready to assist find your local expert at dino dot com drainage problems can cause untold drama hello [usr] hi there [sys] hello we could get the tanker unit to you today it would probably be lunch time just after lunch time [usr] ok [sys] the cost for that is £480 plus the vat [usr] right ok can you leave that with me then [sys] you just give us a wee call back have you got a direct number because i think it came through a call [usr] i came [sys] center [usr] through the national number what's your [sys] i can give [usr] number [sys] you the direct number [usr] ok [sys] it's [pii] [pii] [usr] ok [sys] [pii] [usr] thank you very much for your help thank you now [sys] ok no problem thank [usr] bye [sys] you [usr] bye [sys] thanks bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] at how can i help [usr] hi i was just on the line to one of your colleagues that got cut off i just wanted to book in for someone to come and have a look at our drains we've had a local plumber come out and they've not been able to see or resolve the issues they suggested contacting you [sys] sorry where were you calling from again i'm going to talk there for a second [usr] sorry what was that [sys] where where are you calling from again [usr] i'm calling calling from [pii] from [pii] thank you [pii] [sys] right is this regarding your domestic property or commercial [usr] domestic [sys] do you have british gas home care cover for your plumbing and drains [usr] i am not sure i have to check with my husband who's out at the moment [sys] is it blocked internal or external train [usr] we're not entirely sure [sys] what's what's the issue [usr] well we are sink isn't draining but we've checked the and we've had a local plumber come and have a look but we we don't know if the blockage is further inside or if it's the external drain he's not been able to [sys] when you see when you say sink do you mean is that the kitchen sink [usr] the kitchen sink the plumber [sys] ok [usr] that we had [sys] can [usr] out [sys] i [usr] today he thinks it could be external because the he said the toilet is slow to drainin and not much is coming through but he can't see where the blockage is [sys] ok can i take the post code please [usr] it's ne 20 08 d [sys] november echo 20 0 alpha delta [usr] correct [sys] ok the soonest we'll be able to get someone sent out to you will be on monday [usr] on monday ok and there's there's [sys] now [usr] nothing sooner [sys] then no it won't be sooner purely because what you've described to me doesn't categorize as an emergency [usr] exactly [sys] no standard appointment and the weekends are reserved for emergency appointments it'd fall on monday [usr] ok what what what would class as an emergency [sys] well sewage overflowing and not being able to use the toilets [usr] ok [sys] in regards to price and procedure | 7Quote
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes [usr] we want to [sys] if you need any help with the drainage problem press one if you require [usr] that [sys] our [usr] one [sys] plumbing services press two did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good morning you're through to speaking how can i help [usr] hey up mate i'm after me unlocking [sys] is it a commercial or a domestic property [usr] domestic [sys] domestic and do if you've got british gas home care cover for plumbing and drains [usr] no i haven't [sys] no that's fine can i take the postcode please [usr] it's [pii] [pii] [sys] is that [pii] sorry is that [pii] [usr] [pii] [pii] [sys] all right just bear with me i'm gonna pass you through to our local office in your area they will book that in for you [usr] ok [sys] [pii] [usr] hello [sys] hello good morning [pii] [usr] hi i [sys] hi [usr] i'm after somebody try and block the train [sys] sure i've got your address [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok and what's your name [usr] it's mister [pii] good [sys] sure and your phone number [usr] it's [pii] six 72 [pii] [sys] [pii] ok the engineer will give you a ring about half an hour before he comes [usr] how much do they charge for unblocking [sys] that one minute let me just find out one minute right what how much is it for today have they drive us right £212 today [usr] right no that's twice as much as i've been quoted no [sys] sorry [usr] i i'll leave it i'll leave it it's [sys] ok [usr] a lot more than what i've been quoted ok [sys] ok all right [usr] ok [sys] then thank [usr] thanks [sys] you [usr] bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] you've got [sys] if [usr] up to do [sys] you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] this is the old one at the front here is that what [sys] we record calls for quality and training purposes [usr] a bit woman i really it [sys] hello you're speaking to [pii] at how may i help [usr] hi my name's [pii] i spoke to somebody on monday and they were we were supposed to have a call out today for our block toilet but i haven't heard anything and no one's turned up i just wanted to know what was going on if possible [sys] right ok can i take your post code there [usr] it's [pii] for mother [sys] yes [usr] [pii] and it's number 15 [sys] and your name is [usr] [pii] [sys] and what's the first line of the address sorry road name [usr] [pii] [sys] that's great let's have a look [usr] thank you [sys] down for the ninth of october between eight and sixth this one [usr] no they said friday is it now gonna be monday [sys] it's showing for the ninth between eight [usr] fine [sys] and six an all day [usr] fine [sys] appointment [usr] fine i'll put it in my garage monday then thank [sys] absolutely [usr] you [sys] do you want to take the phone number for the local office just in case you have any queries [usr] let me hold on me a second what's the number [sys] number is [pii] [pii] [usr] yep [sys] [pii] [usr] ok perfect amazing thank you much [sys] you're welcome [usr] take [sys] thank [usr] care bye [sys] you [usr] bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team we record calls for quality and training purposes the current wait time is approximately 10 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us today at british gas we're hiring new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it was seven years old whether we installed it or not [usr] funny [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use [usr] have two [sys] all the controls for your central heating system just ask our engineer to talk [usr] top [sys] you through [usr] three [sys] them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass and expose hello you're through to win i'm part of the [pii] team here at british gas how can i help you [usr] hello this is [pii] the engineer for british gas [sys] yep ok i can hear you well perhaps i can't i think it might have been a black spot there with a signal [usr] can you [sys] i can [usr] me again [sys] let [usr] brilliant i'll see if i can try and keep you something here i've just been to a customer for an issue with the hot water but it's an issue with the shower [sys] ok [usr] they've got plumbing and drainage but i don't know if showers were covered or not [sys] the the shower itself isn't if it's the pipes or that type of thing it is but the shower itself isn't covered [usr] i think it's the cartridge has gone [sys] ohh [usr] i think [sys] is it i mean we can always always organize an engineer but i always give them a warning that if it's the shower itself then that's outside [usr] i don't know if it's it's it's quite hard to communicate with the customer because he's he's come across from other countries i'm not sure where i'm [sys] ok [usr] from and it's tented as well [sys] ok [usr] and i haven't got the the information for the owner to speak to [sys] ok what [usr] i [sys] have you [usr] don't [sys] got have [usr] know if it's [sys] you [usr] worth [sys] got [usr] speaking [sys] the [usr] to them [sys] number or the postcode house number [usr] i've got my work request or i can give you the postcode if that's any good [sys] as much as possible would be good [usr] [pii] a work request is [pii] [sys] yep [usr] [pii] [pii] [sys] [pii] ok not a problem i'll find out who it is and i'll let the landlord know [usr] perfect that's probably better but it it seems it's a shower all the hot taps are fine er but the shower is constantly hot and if you turn it down it goes straight to cold there's no in between [sys] not a problem all right [usr] but ok then thank [sys] all right cheers bye [usr] cheers bye bye bye [sys] hm | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [usr] they said [sys] one if you require our plumbing services [usr] but [sys] press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to talk to [pii] how can i help you [usr] hello it's [pii] from a field at plum fire station we were supposed to have a visit from one of your about our drains about someone an engineer coming out for our drains but we haven't had anybody come and it was supposed to be in the morning [sys] what's the postcode thank you [usr] it's [pii] wait hold on a minute let me [pii] [sys] right this is the eighth i i spoke to someone here did i speak to you this morning i'm sure i did [usr] no ii i think i spoke to one of your colleagues this morning but i haven't received a call at all this morning saying [sys] i could see that sorry about this [pii] right ok because i did speak to the local office and they said it would be definitely someone will be there this morning i remember speaking i'm sure it was cos i put a note on but cos i i spoke to someone at the local office in in [pii] and they said they will be definitely there this morning sorry right let me let me just [usr] you might you might have contacted his head office rather than my personal number [sys] just [usr] that's no problem [sys] let me let me contact them one minute one minute [pii] thanks [usr] no problem [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation [usr] no [sys] an expert dino engineer [usr] think [sys] will [usr] [pii] [sys] visit [usr] got rid [sys] your [usr] of [sys] home [usr] it [sys] or premises and provide a quote free of charge and without obligation [usr] cause we had those six [sys] hello [pii] right [usr] hello [sys] i've just spoke to a local office he said he's sorry about the delay the engineer got a delay on the job he's in he's on he's in [pii] now he said as soon as he's finished he's the next job is is the fire station i don't know where i don't know where [usr] perfect [sys] [pii] is but he said he'll be there as soon as he can ok [usr] do you do how long his his previous [sys] well that's [usr] set [sys] well i asked [usr] how long [sys] i asked [usr] it it [sys] him that [usr] would take [sys] i said he's and he said as soon as he's finished that job he'll be there it's just as that's when that's what that that's all he told me i don't work in that area but he said he's in [pii] now he should be there soon ok all right sorry [usr] ok [sys] about cheers [usr] no problem [sys] job thanks [usr] all [sys] thanks bye [usr] thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately 15 minutes [usr] stop it what can i do [sys] thanks [usr] [pii] [sys] for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] who would have a shower then it's fine go cos it's just if you have fast you wash your problem fast it's fine i swear to god go now go you tell off i'm gonna use i said now [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help [usr] she's asked is she asked for quick i to get in [sys] if you have home [usr] what [sys] care cover for your boiler [usr] that [sys] and we can't [usr] is [sys] repair [usr] it's it's [sys] it we'll replace it for free if it's under seven years old whether we installed it or not [usr] what kwanza [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too [usr] hello sorry you practice on the [sys] got a boiler that's over 10 years old a new [usr] you [sys] energy [usr] scratched [sys] efficient [usr] it [sys] boiler could save you more than 20% on your gas [usr] huh [sys] bills [usr] no [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date [usr] ok and [sys] did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] don't worry i be safe [sys] have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one [usr] ok hi [pii] we i next go lie in the bed and then a little bit and i'll come down i'm [sys] thanks [usr] just waiting [sys] for protecting [usr] for you [sys] your [usr] to [sys] home [usr] speak [sys] with british [usr] to the [sys] gas our nationwide [usr] grandma [sys] team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] stop that's right your phone | 7Quote
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[sys] thank you for calling dino rod partners with british [usr] come [sys] gas [usr] through [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] do you speak to me [sys] alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to burst [usr] i don't [sys] pipes [usr] know about [sys] and busted [usr] that [sys] boiler we're [usr] i wouldn't [sys] here [usr] have [sys] to help [usr] that would have even been a 10% deposit blah blah blah that would have just been an upfront payment within seven days but cos it's a small amount [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] it's not on your radar i don't think [pii] yet [sys] good morning you're [usr] hello [sys] through to [pii] [usr] is this [sys] at dino [usr] [pii] [sys] how can i help [usr] or is this just [pii] [sys] it's not you've [usr] fabulous [sys] just come through [usr] what [sys] to [usr] it is i've got [sys] the main [usr] a project [sys] board [usr] starting in [pii] which i'm i'm off googled and [pii] was the nearest we're just doing some due diligence work and we were wondering whether you'd be able to quote and advise of next availability to do a drainage survey but it's a big commercial warehouse [sys] right ok i would be able to raise a quote for you but i wouldn't be able [usr] do [sys] to tell [usr] they [sys] you [usr] have [sys] the availability [usr] an [sys] that's [usr] sorry [sys] down [usr] do [sys] to [usr] they [sys] the local [usr] have an email [sys] office [usr] address [sys] to [usr] that i can [sys] arrange [usr] contact them direct [sys] what [usr] with regards [sys] i can do [usr] to [sys] is [usr] availability [sys] i can [usr] because i need to negotiate with the client as to when we can be on site i need to know a couple of days which you have availability ohh [sys] i [usr] fabulous [sys] could be i could give your phone number [usr] it's yes it is [sys] ok could i take the postcode [usr] sorry [sys] please for [usr] two [sys] the property don't worry [usr] [pii] [pii] [sys] yes thank you ok [usr] sorry i'm gonna get [sys] and [usr] lewis [sys] would this [usr] what [sys] be [usr] exactly [sys] for drainage [usr] is it for [sys] works [usr] drainage clearance or just it's just an inspection full survey of the drains and and clearing any blockages [sys] right ok that's great that would be drainage that's absolutely fine [usr] good [sys] ok what i'm gonna do for you is [usr] ohh [sys] i'll give [usr] lovely [sys] you the number [usr] that'll be great [sys] and then if you'd i could transfer you through to them as well [usr] yes [sys] the number is [pii] [usr] [pii] [sys] [pii] [usr] do that's funny that area code is kettering which is where [sys] [pii] [usr] i'm based how funny is it is it the kettering office that would [sys] no way [usr] be [sys] that [usr] in sort [sys] is [usr] of [sys] mad [usr] charge of doing nottingham then [sys] let me have a look for you [usr] that's the next town [sys] i've [usr] that [sys] got [usr] i'm sitting [sys] here [usr] in how [sys] it's [usr] funny is [sys] er [usr] that [sys] [pii] [pii] [usr] that's great lovely if i i can ring them direct no problem is that that's [pii] [sys] ok that's the local office [usr] ok [sys] of the area [usr] that's super [sys] that's [usr] i'll give them a call [sys] that's [usr] in a moment [sys] df [usr] thank [sys] stewart [usr] you much [sys] which is a franchise of dino [usr] right bye bye [sys] no problem thank you | 7Quote
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[sys] thank you for calling [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book lamming services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning talk to [pii] how can i help you [usr] hello [pii] [sys] hello [usr] i i needed a a plumber what's happened is i've i've installed a new sink and the sink is quite deeper than the previous one the drain is quite has to be changed [sys] right what do you mean has to be changed [usr] because it it doesn't have enough space because there's a there's [sys] ok [usr] a water [sys] ok no problem sir do you have an account with british gas home care that covers plumbing [usr] no [sys] and drainage work [usr] no [sys] ok you'll be paying for the work yes ok and is it residential property [usr] yes [sys] ok what's the postcode of where you live thank you [usr] it's hp 17 hello no ok hb hello [sys] do you not live [usr] eight [sys] there yourself sir [usr] i i i've just moved in recently i'm just doing hp [sys] ok [usr] 17 8 lf [sys] eight lima foxtrot [usr] lima fox that's correct [sys] and the first line of the address thank you [usr] [pii] [sys] and your name is [usr] cousin [pii] i [sys] right have you have you booked a job online [usr] i i booked it online i wanted to know what the price would be right [sys] right ok but you booked it i need to fit a new drainage pipe for my kitchen sink and [usr] that's [sys] you booked [usr] the one [sys] it you booked it as a drainage issue [usr] that's why i [sys] when [usr] was calling because i i think it was a plumbing not a draining [sys] right ok just one second [usr] i need [sys] i'm [usr] the pipes [sys] gonna put you to i'm gonna i'm gonna put you through to the local office [usr] ok [sys] to see [usr] perfect [sys] if they can do this one second thank you [usr] cheers ok [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation ok mister [pii] you're through to the local office now they'll be able to help you thank [usr] ok [sys] you [usr] alright thank you [sys] hello [usr] hi yes [sys] hello there this is [pii] is it [usr] that's correct ii i booked [sys] no [usr] it for drainage [sys] problem [usr] but i i don't think it's drainage it's it's more the plumbing it's it's it's the it's the the under the under the sink there's not enough space there to put the standard ones hm [sys] you would need a plumber for that i i was gonna phone you to see what it was i was gonna talk to a manager first because i wasn't sure either but if it's for you [pii] you you would need a plumber i'm afraid we wouldn't be able to do that [usr] ok who would be able to do that do you do you do [sys] you'd [usr] plumbing [sys] need [usr] as [sys] to [usr] well [sys] know [usr] as training or no [sys] i can give you the plumber's number for dino plumbing if you wish and you can give them a call all right let me just get the number for you ok do you have a pen [usr] i've got my please [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok [sys] they they cover your area no they do they do that's the right one if you give them a call they might be able to help you ok [usr] ok perfect thank you [sys] and i i'll cancel this job down for you [usr] all right cheers [sys] on our end [usr] thank you [sys] all [usr] all right [sys] right [usr] cheers [sys] thanks thanks [usr] bye [sys] for the call good luck [usr] thank [sys] bye [usr] you you have a good day bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks [usr] no i don't [sys] visit [usr] want to put it [sys] dino [usr] online [sys] dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] four [sys] dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] no i'll see if there's anything in mind i can bring forward [sys] our local teams of expert engineers are available [usr] i'll [sys] across [usr] text [sys] the [usr] [pii] [sys] [pii] 24 [usr] to now [sys] 7 365 days a year good morning [usr] hello it's [pii] calling from [pii] i'm ringing just in relation to see if you have any availability with a vector in an [sys] with a what sorry [usr] a actor [sys] what's one of those [usr] for drainage [sys] right ok give me the postcode i'll pop you through to your local dino office they'll be able to confirm this for you [usr] no bother one second it is [pii] [pii] [sys] okey doke just give me a moment my love do you wanna take the number as well [usr] yes please [sys] ok it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and i'll pop you through now and my love ok [usr] perfect thanks [sys] thank [usr] much [sys] you bye now [usr] that what it is i'm quite worried no down the road i've tried doing doctor they don't have anybody until at least tomorrow [sys] good morning how may i help [usr] good morning my name is [pii] i'm calling from taylor wimpy northeast we have an issue at one of our developments and we do require a vector and i was wondering if you have any availability [sys] right ok what is what exactly is the problem [usr] all of the drains are overflowing we're not sure if it's wipes or what the actual [sys] ok [usr] root cause is but we [sys] ok [usr] just need [sys] no [usr] it to [sys] problem [usr] cleared [sys] can you give me your postcode please [usr] yep it's [pii] [sys] [pii] [usr] [pii] [sys] ok and the first line of the address please [usr] it's not a customer's [sys] right [usr] drain it's just outside but they are one tailor drive it's just outside their boundary [sys] it's it's outside [usr] it's the main [sys] of the boundary [usr] outside of the customer's home boundary it's our site it's the [sys] right [usr] main [sys] ok i'm not sure would that not be the the waterboard you would need [usr] no because the development hasn't [sys] right [usr] been adopted [sys] ok [usr] it's still our it's technically [sys] it's still [usr] our [sys] on [usr] land [sys] your [usr] it's [sys] land [usr] just [sys] right ok that that's that's what i was trying to ok could you give [usr] no [sys] could [usr] sorry [sys] you give me your postcode please [usr] it's [sys] no i'll give you that sorry [usr] it's [sys] a telephone number [usr] it's [pii] [pii] [sys] right and a contact please [usr] it's [sys] [pii] [usr] [pii] [sys] ok [usr] myself [sys] [pii] and when would you someone to to call [usr] as soon as possible [sys] right [usr] please [sys] i i should be able to get someone up to you this afternoon it won't [usr] right [sys] be definitely [usr] ok bear [sys] won't [usr] with [sys] be this [usr] me one [sys] morning [usr] second i'm just [sys] but [usr] gonna right what time are we thinking this [sys] mid afternoon maybe [usr] mid afternoon am i right [sys] of course [usr] just pop you on [sys] yes [usr] hold for a second while [sys] yes [usr] i just double check [sys] thank you [usr] right thank you [sys] ok saturday order five no you watch it i'm just on hold hello [usr] hello [sys] no problem [usr] thanks for holding sorry about the way that i can give you the authorization [sys] fantastic [usr] to go ahead [sys] ok [usr] with that [sys] right the cost would be it's £210 an hour and that's made payable [usr] that's absolutely [sys] to the engineer [usr] fine [sys] by cash or card is that ok that's where the problem comes in isn't [usr] no [sys] it [usr] right i've got your direct dial sorry the telephone number is [pii] [sys] that's correct yes yes [usr] is that right right i'll call back because that's gonna i'm gonna have to get it authorized by [sys] ok [usr] a director [sys] not a problem that's great thank you [usr] all [sys] bye [usr] right thanks much bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning you through to speaking to how can i help [usr] hi i'm i manage a block of flats and i have you down on my list to use in case of emergencies i was just [sys] ok [usr] wondering if it's possible to get a copy of your public liability insurance because we have to have that to be able to have you on [sys] before [usr] our list [sys] no right that's fine what's the postcode please [usr] it's [pii] [sys] right hold the line i'll get directly through to the office in that neck of the woods and they'll take it from there [usr] that's great thank you much for your help [sys] me a sec no problem thank you [usr] yes [sys] hello drainage how can i help [usr] hi i'm just ringing up i manage a block of flats and i have you down on my emergency list in case we need to call you out have you on that i need a copy of your public liability insurance and i was just wondering if you'd be able to email me a copy across [sys] i'll have to see where i can get that i'm not exactly sure i have it to hand what was the [usr] right [sys] post code of the property [usr] it's [pii] [sys] g [pii] last day [pii] covers that [usr] we were able to get a seat in [pii] [sys] have you booked with us before under there [usr] we haven't had you out here as far as i know far but i said we have a list if i well if i'm on site i'd ring you if it's an emergency or if i was off site then we'd have a carline service to ring you [sys] right ok if i can [usr] we're quite i mean we probably used you at one of our sites because we're nationwide [sys] right [usr] we manage properties all over somebody's probably used you somewhere but i don't know who that would be and when [sys] is i take the the business name and the email address that i should be able to get that over to [pii] and hopefully they can send that over [usr] ok would the would the [pii] office cover the [pii] side would it [sys] the [pii] area [usr] ok ok lovely it's churchill estate management [sys] church hill church hill estate management [usr] and what else did you need [sys] the city manager we can get it over to [usr] the what [sys] email [usr] sorry [sys] address [usr] email address sorry it's [pii] and then it's [pii] [pii] and then [pii] [pii] [sys] do great uk but i'll pass it all over to them and they should be able to get something over for you [usr] that's fantastic [sys] perfect [usr] thanks very much for your help [sys] that's [usr] i appreciate [sys] right [usr] that [sys] cheers [usr] cheers take care thanks bye bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at dino how can i help [usr] hello i'm a director of a management company that looks after a private estate i'm also a resident on the estate for 80 houses we've got an existing network of soa ways on that estate there's eight of them and we're looking to add additional soa ways into that we have had a water consultant come up with a drainage [sys] ok [usr] plan and we're looking for quotes [sys] let [usr] to [sys] me [usr] get that work done [sys] let me get you the number for the drainage department of that area what's the postcode of the property [usr] it's [sys] of the area [usr] it's [pii] is my postcode [sys] [pii] [usr] [pii] [sys] brilliant have you got pen and paper to note this number down [usr] yup [sys] this is for the local office for that area it's a company called tw and w a chadwick [usr] ok [sys] and the number to call is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] they're a sub consultant to diner on [sys] dino is franchised we have franchises that work directly for dino and that is the office for that area that work directly for us they do all the work within that area there's still dino vans are still everything that is related for dino but that is what just in case you do phone them up and you can hear tw chadwick and think you not got through to the right people you have got through to the right people they'll be they should be able to give you a quotation for that level of service that's required [usr] ok perfect i'll give him a call [sys] all [usr] man thank [sys] right [usr] very much [sys] no worries take care bye bye [usr] just | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to my name is [pii] how can i help [usr] right how much do you charge to unblock early [sys] er on a monday to friday our price our prices at the moment our price our price till tuesday to clear a blockage is 100 and £70 inclusive of va from tuesday that will rise to £180 [usr] ok ok i'll have a and ring you back [sys] ok [usr] cheers bye [sys] thank you bye bye | 7Quote
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[sys] met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need to having hand we'll be with you shortly facing an you are number one in line and will be answered by the next available representative expected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as [usr] morning i had someone come over from last week on friday [sys] nice [usr] and they were meant to come [sys] nature [usr] the job wasn't finished and they were gonna come this week i was just wondering when they were gonna be coming round cos i haven't received a call [sys] ok can you give me your post code please [usr] [pii] [sys] one second on the 42 yes [usr] four pq [sys] four [usr] pq [sys] tq yes thank you one moment please sorry [pii] [pii] teddy queen [usr] got four papa quebec [sys] i'll thank you hm i cannot find you on the system rg 42 yes [usr] rg 42 for papa quebec [sys] hm do you have work [usr] ok [sys] order number [usr] no you you're part of the british gas [sys] yes we have it's plumbing plumbing is it definitely plumbers come to you or maybe down the road with the zoos and blues [usr] you it it was for drains and blockages [sys] yes it's not us it's a different department it's [pii] i can give you their number and i can transfer you to them [usr] if you if you give me the number and transfer me that'd be great [sys] ok one second please ok the number is [pii] [pii] [pii] [usr] ok if you could transfer me that'd be great [sys] yes sure one moment please [usr] thank [sys] thank [usr] you [sys] you met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a rate of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from e tas to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you'll also guarantee less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com hello hello unfortunately we don't have any dates available before [usr] hello [sys] sixth of october or everything is fully booked yes friday afternoon [usr] that's that's fine [sys] pm [usr] sixth of october is what friday is it [sys] we will book you in then [usr] that that's fine [sys] speaking [usr] this is this is just to repair the lock cos the last time it wasn't finished [sys] yes [usr] off and the [sys] we [usr] guy was [sys] have [usr] gonna come [sys] the notes [usr] over and [sys] from the engineer [usr] off whatever [sys] that [usr] he was doing [sys] we [usr] downstairs [sys] have to wait when southern water water will fix your meter now they're able i believe they were able to fix the problem bye [usr] the meter it's not not [sys] with [usr] not got [sys] the [usr] nothing [sys] yes [usr] to do with the meter it's to do with [sys] to [usr] the downstairs [sys] shut off [usr] toilet being [sys] a meter [usr] booked [sys] before we can fix leak and replace is that correct this is the job the southern western had [usr] no [sys] to do [usr] no that that's the wrong job no no no no my my job was the downstairs [sys] one [usr] toilet was blocked [sys] second [usr] and the guy was gonna come and cut the roots out and clean clean the downstairs drain [sys] the problem is pop coke yes no fresh water 1000 [usr] no no no [sys] downstairs [usr] no no no no it's not the stop clock [sys] toilet [usr] it's er [sys] is [usr] the [sys] locked [usr] downstairs toilet is blocked toilet do [sys] one [usr] do you [sys] moment [usr] have the right postcode [sys] please [usr] i mean the guy who already came round last friday [sys] sorry can you repeat me the postcode please i yes bye [usr] [pii] [pii] [sys] ok bye [pii] ok [usr] four pq [sys] sorry i'm just confused now one moment please one moment i will double check something [usr] ok [sys] met [usr] ok [sys] part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life up down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is or use mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com hello hi sorry for the confusion i just pick up the wrong number you spoke with someone else i believe [usr] hello [sys] before your post code i couldn't find on the system it's [pii] can you repeat me please [usr] ok [sys] [pii] yes you [usr] 42 [sys] sorry i i don't see on the system i think you need to speak [usr] pq [sys] to [pii] if they if you have problem with the blockage in the toilet it's dina rod i've got the number i have two numbers i can give it to which [usr] yes have [sys] one [usr] you [sys] is [usr] got [sys] the [usr] the number [sys] best but i can give you one is [pii] [pii] [usr] yep [sys] [pii] and then there's another one because there's a few areas they cover another one is [usr] ok [sys] 0208 561 four triple five and it's you need to speak to if it's blockage you're welcome [usr] i [sys] thanks bye bye [usr] ok brilliant thank you cheers bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas [usr] yes [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello there good morning you through to speaking how can i help [usr] hi good morning my name is i'm calling from the royal overseas league this call is regarding an urgency request we will need [sys] what's your post code [usr] do you need address or something first [sys] you want to book a job in the [usr] yes yes yes and it's an urgent [sys] ok do you have a national account is it all [usr] apparently who is the maintenance head the boss here he [sys] me [usr] said to me that if i give you his mobile number and his name you should be ok with the po number and everything [sys] no i'll get you through to the correct department and then [usr] ok ok [sys] the po thank you thank you for calling british gas you're through to in the home care department who do i have the pleasure of speaking to this morning [usr] ok my name is [pii] i'm calling from the royal overseas league in [pii] and apparently my boss in the maintenance he asked me to call you road office to organize the emergency service request i'm [sys] what [usr] happy [sys] is [usr] to [sys] the issue that you're experiencing [usr] i think it is a drainage issue we have a water flooding happening he asked me to call the drainage people [sys] ok sure i'd be more than happy to assist with that can you kindly provide me with the accounts policy number in other words the home care number [usr] i can give you his mobile number he said that should be enough if i give you the number is that ok i'm happy to give that [sys] ok sure [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok let's see if this will work i don't usually use the number to pull up an account what is the name on the account [usr] either it could be [pii] [sys] ok and what's the other name [usr] i don't know his full name to be honest to you i can check for you [sys] no please i'd [usr] ok [sys] appreciate [usr] ok [sys] that [usr] ok what's you hold on please [sys] no surprise i [usr] good morning [sys] ok do you please know the address [usr] of course [sys] that [usr] i'm calling from there only it's the overseas house [pii] [sys] monthly [usr] and i'm happy to give you the post code here in [pii] [sys] yes please [usr] it's [pii] [sys] [pii] [usr] [pii] lr and i can [sys] door [usr] give [sys] number [usr] his it's it's it's a heritage building if you want the number of the park place is [pii] [sys] ok sure [usr] and i got his full [sys] the [usr] name [sys] postal [usr] also or [sys] code [usr] i just [sys] sorry to interrupt i'm just trying to pull up the correct profile here the postal code that you've provided me with [usr] sw [sys] is it for the property is it for the property that is in question [usr] yes [sys] ok just a moment please [usr] no problem [sys] that was [pii] [usr] [pii] no no no ss no no [pii] [sys] [pii] [usr] [pii] yes [sys] ok let's see what we will find here and you said you're the property manager correct [usr] i am the duty manager now but all your [sys] bye [usr] our contract has been handled by our maintenance head who is and he gave me that if i give you his mobile number and his name [sys] i [usr] you will be able to send an engineer that's what he has [sys] but [usr] messaged to me [sys] ok let me see do you mind if i place you on a brief hold [usr] problem no problem [sys] thank you [usr] funny until i'm getting them to has requested me can you open the back door and let [sys] british [usr] the water go [sys] gas is an inclusive company for all [usr] at least the [sys] we're proud that our workforce reflects the diversity of the customers [usr] the [sys] that we serve [usr] if you go [sys] we [usr] behind [sys] operate [usr] this [sys] a zero tolerance policy towards abuse [usr] behind [sys] of our employees [usr] the princess [sys] who have the right to terminate any customer call if [usr] is [sys] they receive [usr] it [sys] abuse of any [usr] ok [sys] nature please offer our employees the same [usr] ok [sys] respect they offer you [usr] ok then one second because is also not sure what he's asking me he said call this number give my number and these people are not even bothered they are no account number po number what is and his number they don't understand when you are calling when you are calling a drainage company because he's gone hm a company that number he gave me is that to call them emergency [sys] you can book your annual service appointment in our new app in just four taps wherever you are whenever [usr] he is [sys] you [usr] is called [sys] search [usr] a drainage company [sys] for the british gas app on apple store [usr] but when [sys] or [usr] i'm calling [sys] google [usr] them [sys] play [usr] i said just be my number and my mobile they will send an emergency but they are but that's fine he even if i'm doing it they are no you need account number a lot of that when you're booking for anybody they need some i'm just doing and if nothing happens i'll call him but can you call them [sys] we [usr] because [sys] know how important your home is if your boiler breaks you can book a repair on our website [usr] especially [sys] in under [usr] their department [sys] a minute visit british gas dot co dot uk or search british gas [usr] but i'm with you i'm with you we had a situation in the night [pii] chipped in and she came that night [sys] being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving thank you much for holding [usr] no [sys] i do appreciate it i'm struggling to pull up an account using the phone number that you provided me with it has brought up an account however there's no cover [usr] ok [sys] i'm not [usr] i [sys] able [usr] no [sys] to book [usr] problem [sys] anything [usr] i will call the colleague and he will call you directly because if he knows more details maybe [sys] yes [usr] ask him to call you ok [sys] we just we [usr] no [sys] just [usr] problem [sys] need a home care number [usr] ok [sys] alright [usr] thank [sys] thank [usr] you bye [sys] you [usr] bye [sys] much [usr] bye [sys] hey [usr] bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning this is [pii] talking to [pii] how can i help you [usr] hello there yes i just before i book your services i just need to find out a little bit about how you operate there in middlesbrough i've got a flat which has got a tenant in it and we're trying to arrange a time for you or a plumber to go to go round there the tenant wouldn't pay for the cost of dining rod that would be me the landlord how how would we arrange that with yourselves [sys] what's the what's the work for sorry [usr] in the bathroom there's a bath bath and a sink which are not draining correctly they the water's going down very slowly [sys] right ok right but how it works is there's no call out fee itself a standard unblocking of a drain or sink would be 100 and £80 that is inclusive of va t and that is only payable once the work is completed [usr] right i i had i recently had a blocked drain in in [pii] in [pii] and i was charged i think 60 or £80 why is it 100 [sys] no [usr] and £80 [sys] no no w no when was this sorry [usr] about five weeks ago [sys] no not from [pii] sorry [usr] where it was [sys] let me ch let me check the what's the postcode thank you where was this job [usr] [pii] [sys] done [usr] [pii] [sys] thank you and what's the first line of the address thank you [usr] [pii] [sys] your name [usr] [pii] can you see it there [sys] no i've got it up here just i can see that right ok [usr] that that's what [sys] right [usr] that's what i'm [sys] arrived on right just right arrived on site to find oil is leaking bush toilet and paper tested to find it is free flowing into manhole there was no blockage found tested and free flowing advised customer he will need a plumber this was an investigation charge that's why investigation charge £60 they didn't do any work but they had to investigate they needed a plumber and you got a plumber out [usr] well that [sys] obviously [usr] that plumber ended [sys] this is [usr] up being me ok [sys] all right you did have a p ok sorry go on [usr] the right you you can go there and potentially fix this for 100 and £80 but what what if [sys] that is that is sorry go [usr] well [sys] on [usr] i'm just wondering what is that time limited or you will you will stay there until it's fixed and it's 100 and [sys] no [usr] £80 [sys] it's just time no it's not time limited what they do sir they use high power water jets to get rid of everything i say that normally does the job if if there's further work needed a camera survey or something that they would provide a quote to consider but normally they do the job the minimum fee is 100 and £80 to clear the drains with high powered water jets [usr] i know but that worries me because this is only a domestic situation and dina rods are quite hardcore in blockages in drains and stuff that i i need to hybrid something between a plumber and i i don't really want these guys going put in high powered anything in a bathroom it needs to some [sys] ok [usr] some [sys] ok [usr] s [sys] well that's [usr] and do you not offer that [sys] well you'd have to i don't know you'd have to ask the engineer i'm not an engineer the engineer will do what's required to get rid of if it's just if it's just an easy job where they don't need to use high power water jets i'm sure they i'm sure they would [usr] right ok [sys] but you'd have to ask the engineer on site [usr] all right if i wanted to book it i could book it through this number and then the engineer would go out within an hour is that right [sys] no no where do you get that from it within an hour no they can't give can't give a time may be there may be availability today but it won't be within the hour [usr] right ok it w it m it m it might be ii i got that information from diner rod by the way in [pii] that's how they operate down here they tell me we'll be at your house within an hour [sys] no they don't i no iii i they've never s right ok even this job last time i don't think they were there within an hour unless [usr] they were in fact [sys] the [usr] 30 minutes [sys] ok well well that's that's great if you can do that but i can tell i work for diner rather no what we do we tell the customer it depends we don't to say exceed expectation we can get somebody there today now if there is availability within the half an hour that is that is great but at this time at this time of year i very much doubt it because [usr] no [sys] we there's a lot of jobs on the on the system in most areas at this time of year [usr] then the the engineer we would engage the engineer to the property when he's finished he wants someone to pay his credit card m machine there and then doesn't he [sys] that's it [usr] and can he call a landlord to have it paid or cos the tenant's not gonna pay it he would need to call me and he can do that can he [sys] exactly of course you can [usr] right ok it doesn't stop the engineer going to the property [sys] no no no [usr] ok all right then i'm i'm trying to find out what we're gonna do with this thanks very much for the information that that's great i'll call [sys] not [usr] back [sys] a problem [usr] if [sys] sir [usr] i need to [sys] i hope you get it sorted you can book it online as well if [usr] i tried [sys] you if [usr] to [sys] if [usr] he [sys] you want [usr] couldn't [sys] to [usr] find the address unfortunately which is why i called you it just went into [sys] all right [usr] a holding [sys] all right [usr] pattern which is not not unusual because for [pii] when they built the properties there was a whole mess up with the postcode not everybody's got the postcode on their systems [sys] i could i can do a quick chat now if you want but it's up to you if you want to just i can [usr] i can't [sys] do [usr] book [sys] a check [usr] it until [sys] if we can [usr] the [sys] find [usr] tenant confirms he's there but it's [pii] [sys] i can just what i'm saying is i could check if we can get the postcode [usr] right [sys] on the system [usr] it's [sys] i don't know if you wanna check that sorry [pii] [pii] [usr] [pii] [sys] and what's the first line of the address thanks [usr] [pii] [sys] i've got mine by [pii] i can [usr] ok [sys] i can [usr] great [sys] find that [usr] it's [sys] it's coming up on our system [usr] your engineers are in [pii] are they [sys] yes we we cover the whole country you see [usr] i know that [sys] i work [usr] but it's kind [sys] in i work [usr] of [sys] in the head of you've [usr] why [sys] come through to the head office in [pii] [usr] right [sys] in outside [pii] but we we cover the whole country [usr] and you're owned by [sys] but he's [usr] bri [sys] not [usr] british gas aren't you [sys] british gas [pii] and i get amalgamated yes all the engineers are from [pii] we say we cover the whole country [usr] ok then all right thanks very much for your help i'll call back when i get a bit more information from the tenant [sys] no problem sir i hope [usr] ok [sys] you get it sorted [usr] lovely [sys] anyway thank [usr] thank [sys] you [usr] you thanks [sys] cheers [usr] a lot [sys] thank [usr] bye [sys] you bye now | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning speaking to how can i help [usr] hello mate good morning do you want my post code [sys] go [usr] it's [pii] [pii] [sys] [pii] right do you need to book a new job then what's [usr] i'm [sys] the [usr] i'm after i'm just after just a time frame when somebody would be able to potentially get out we've got a business in barcelo seas hotel [sys] it's commercial [usr] it's still it's commercial [sys] right have you got contracts with dino or pain [usr] no [sys] as a well [usr] i've got nothing [sys] no and what's the issue is that it drains or plumbing [usr] it's drains outside [sys] strange [usr] external drains we believe it's blocked beyond our boundary and we've [sys] beyond [usr] got i've got i've [sys] the [usr] got a couple [sys] bounds [usr] of guys here to rod it but we just can't go anywhere near it [sys] ok right hold on the line for me i'll get you through to the office that cover that neck of the woods we'll go over costs and availability go [usr] thank [sys] from there [usr] you mate cheers [sys] i miss that no worries how can i help [usr] hi there good morning i'm looking for somebody to potentially come out and look at our drains i'm calling from a commercial premises do you want the postcode or [sys] what was the postcode there [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] ok at the moment i've got pretty sure anyone from tomorrow onwards i believe [usr] tomorrow no we need to be saying mate no worries [sys] ok then perfect [usr] thank you cheers bye [sys] that's right cheers | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good morning now talks to [pii] how can i help you [usr] good morning there we had yourselves out the beginning of this week for a drainage problem and i've just been asked by the gardening team if you guys can come back out and give the system a full clean [sys] you've just been asked by who sorry [usr] sorry [sys] i didn't understand what you said there you've just been asked by who to come out [usr] we on the i work in a private house estate and the guys have just been down there and they said if i can call yourselves for it to be cleaned [sys] they don't come out to you quick anyway what's the postcode sir sorry [usr] [pii] zero alpha alpha [sys] and the first line of the address thank you [usr] [pii] [sys] no nice [usr] with [pii] [sys] right what was the job booked under what name was it booked under sorry [usr] [pii] [sys] no [usr] rhys [sys] no [usr] [pii] [sys] right hang and we waiting it was booked on the i don't know what you mean by it video take full £60 advised to be emptied and myself to return no charge [usr] it's been emptied but that we still have fat balls deposits [sys] right [usr] in [sys] i'm with [usr] there [sys] you now right who are you then sorry [usr] i'm [pii] i i work alongside [sys] ok right [usr] [pii] [sys] you work on child henry right ok it just needs to be right what i'm gonna do is sorry put you through to the local office in in [pii] they will be able to sort this out won't be a minute [usr] ok [sys] sorry what's your name again wait ok [usr] you [sys] wait won't be [usr] [pii] [sys] a minute thank you cheers [usr] thank you [sys] di o is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 20% hello we have through to the local office now ok [usr] lovely thank [sys] hello [usr] you [sys] sir hi my name is [pii] hi [usr] hi [sys] we [usr] [pii] [sys] sorry [usr] good morning [sys] you're calling from in east end ok [usr] yes [sys] and [usr] that's the one [sys] sorry have you had a septic tank empty are you now looking for us to come out [usr] yes i am [sys] right just have a look through now to see when we can come out we can come out to you this afternoon before six and we will be later today no problem [usr] perfect [sys] at all [usr] that's great [sys] just [usr] i'm here [sys] to confirm [usr] all day [sys] everything then i've [usr] yes [sys] got a phone [usr] that's [sys] number [usr] fine [sys] is there a i don't know i've only got [pii] number do you want us to call [pii] or yourself [usr] if [sys] ok [usr] you can call it myself [sys] your name [usr] and [sys] was [usr] it's not on property [sys] [pii] apologies [pii] your number [usr] [pii] [sys] sorry [pii] [usr] [pii] [sys] sorry you broke up then [pii] [usr] [pii] [sys] yep [pii] [usr] [pii] [sys] [pii] no problem at all just to confirm everything then the septic tanks been emptied there's parking in an external tap available on site it's 100 and £80 that will be for us to come out and do an attempt to clear that be payable directly to my ex to my engineer [usr] ok will he take [sys] no it'll [usr] a [sys] be cash [usr] bank [sys] check or card [usr] transfer [sys] cash [usr] or [sys] check [usr] will he [sys] or card [usr] require cash cash we [sys] perfect [usr] can [sys] no problem at all [usr] we [sys] [pii] [usr] can [sys] we'll [usr] pay [sys] be [usr] on [sys] up [usr] card [sys] to you today [usr] that's fine [sys] then and as i said the last thing you need to call when he's on his way no problem many thanks [usr] perfect [sys] cheers [usr] thank [sys] all [usr] you very [sys] right [usr] much [sys] bye bye [usr] take care bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] ok [sys] did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] you have to [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] you got in ok [sys] hi you're through to [pii] at d how can i help [usr] hello there i've got a blocked toilet and i was hoping to get somebody out to just to have to get it cleared [sys] is it a domestic property or commercial [usr] it's a domestic [sys] do you have british home care cover for your bing and drain now is there another toilet in the property that you can use [usr] yes [sys] ok the soonest we'll be able to get an engineer sent out to you will be after wednesday the 27th of december [usr] no no thanks [sys] that will be the soonest unfortunately [usr] all right ok bye [sys] thank you bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls [usr] ok [sys] for quality and training purposes good morning you're through to my name is [pii] how can i help you today [usr] i know it's [pii] from er [pii] [pii] in [pii] [sys] hi [usr] we've got a we've got a blocked drain on the toilets in the building just wondering can we organize someone to come and have a look at it and unblock it for us [sys] certainly can i just clarify is this a domestic or commercial property [usr] it's commercial [sys] and do you have any form of long term agreement with either british gas or dina rod for plumbing and drains at all [usr] no [sys] no have you used our service before [usr] a long time ago [sys] no problem what i would need to do is pop the details onto our system this will then get sent through to our local office they will contact you to go through pricing with you and also to arrange for an engineer's visit at your convenience [usr] no [sys] is that ok [usr] ok that's fine [sys] ok could i have your post code the first line of your address and your name please [usr] it's [pii] and it's [pii] [sys] when it rolled and [usr] and it's [pii] [sys] right bro [pii] ok thank [usr] it is [sys] you ok [usr] what [sys] i'm just gonna put some details onto the system can i just ask once you've spoken [usr] as well [sys] to the local office and they've gone through pricing and you've been ok with that and an engineer has attended [usr] that's what we [sys] how [usr] will now [sys] would you be paying for any works undertaken on the day [usr] we'll we'll [sys] i [usr] it my back [sys] that's fine thank you [usr] if you if you send us the details we'll [sys] that's [usr] just fax [sys] perfect [usr] it over to [sys] thank [usr] you [sys] you i'm just checking that we've got a local office in that area which we do now i'm going to get the details onto the system [usr] shooting [sys] when you said [usr] center [sys] you've got a block drain that's affecting the toilets do you have any toilets in the property that you can use at the moment right [usr] yesterday [sys] that's fine thank you ok it just takes me a couple of moments to get the details on and then i can get this sent over person that's [pii] ohh well and could i have a site contact name and site contact number please [usr] i'm gonna give you [pii] [sys] [pii] [usr] [pii] [sys] [pii] and the contact name please [pii] [usr] the person cos cos i'm on another site today i'll give you [pii] [sys] [pii] [pii] [usr] [pii] that's it [sys] ok [usr] and it's the lady's toilet's [sys] that's [usr] upstairs [sys] fine [usr] but she'll tell you exactly where it is [sys] i'm just gonna pop a little note on for the engineer now this toilets upstairs and show room are blocked [usr] in the show room it's blocked [sys] and is there anybody [usr] that's [sys] at the property [usr] it [sys] that's classed as vulnerable that could be affected by this issue no thank you ok [usr] no [sys] i will get that sent over to our local office now for you and they should be in contact with [pii] [pii] shortly to get that arranged [usr] brilliant [sys] thank you much for your call have a good day now [usr] all right thanks [sys] take [usr] very [sys] care [usr] much [sys] bye bye [usr] cheers bye right | 7Quote
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes speaking how can i help you [usr] hello can you tell me how much it would be for somebody to come out and have a look at my block toilet please [sys] you blocked toilet ok the appointment will be later on during the day it wouldn't be now but i can give you a price [usr] yes please [sys] ok bear me one second is it your own property or is it rented out [usr] no it's my own i've just come back from holiday [sys] is your [usr] and [sys] one [usr] found that it's blocked [sys] ok ok looking at some prices for you simple and block will be 100 and £70 [usr] right [sys] that's including va t if you wanted to come on to a home care agreement with this is it a flat or is it a house [usr] it's a house [sys] as the house ok if you want to come on to the home care agreement with us then it will be £79 for the fix and then you won't be paying anything about £11 a month for 12 months and that will cover you for any future problems with the blockages in your house blockages outside the property if the drains are not shared with your neighbors and it will cover your cold water pipes and taps in your house that's your second option [usr] ok the to have it unblocked it's 100 and what sorry [sys] £170 that's just a flat fee and then you pay the lady and blocked his toilet and that's the end of it [usr] ok all right let me think about that and i'll give you a call later on [sys] ok [usr] can i call you on this number to to confirm what i've decided [sys] you can do yes we're open 24 hours you can ring back at any time [usr] all right lovely thank you very much bye [sys] bye [usr] bye [sys] then [usr] bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good morning you're through to my name is [pii] how can i help [usr] hello there i've got a blocked external drain it's running near near a cherry cherry tree and i've had issues with the roots of that tree before it went through a sewage pipe and we just had to take the the the stone slabs near it we had to take it off and replace the piping now the issue is a drainage pipe that is running nearby and i think that's the same cause what would it take for you to have a look at it [sys] what would it take [usr] well [sys] well we'd [usr] do [sys] need [usr] you [sys] to get the engineer [usr] you [sys] to come around and and and take a gamble essentially [usr] do you provide [sys] one [usr] aaa quote on your first visit [sys] well essentially the way yes in short we'd get him to come around take a look and then see what we could do to resolve the issue for you general quote for an unblock is about 100 and £70 [usr] yes [sys] but i'm not entirely sure if that includes the use of the cutting tools [usr] yes [sys] if it is roots that are grown what's your post code sir [usr] it's november golf 23 5 november sierra [sys] what i'll do because i'm not entirely sure when it comes to the route cutting side of things i'll get you directly through to the local office [usr] yes [sys] they'll be able to talk you through all the process and on top of that they have control over where the cutting equipment goes they'll be able to guarantee that we send him round with the right equipment and we may even be able to do it the first day that we come round rather than doing it as multiple visits [usr] ok [sys] right ok do do do do ok i've got the number i'll pop you on a quick hold we'll get you through and see what we can do for you [usr] all right thank you [sys] no problem dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust [pii] the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges good morning [usr] hello there i've got a blocked drain it's an external drain that's taking water from the drain pipe from the roof and it's the pipe is running under some stone [sys] spot [usr] slabs near a cherry tree and i [sys] thank [usr] suspect [sys] you [usr] the tree [sys] know [usr] roots [sys] who [usr] are [sys] it [usr] the [sys] is [usr] cause of the problem [sys] ok can i take your postcode please [usr] it's november golf 23 5 november sierra [sys] and is it for a block trainin [usr] yes [sys] i'm afraid we don't cover your area for drainage bear with me and i'll give you the contact number that does [usr] ok [sys] the number that you need is [pii] [usr] yes [sys] [pii] [usr] yes yes [sys] [pii] [usr] ok and that's the office where is it in [pii] or [pii] [sys] it's based it covers [pii] area it's based i think it's in [pii] [usr] i'm i'm in the knots area [sys] it covers [pii] [usr] ok all right [sys] ok [usr] thank thank you thanks [sys] thank [usr] bye [sys] you take care bye bye [usr] bye | 7Quote
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three hello [pii] [usr] good afternoon i have a problem with her outside [sys] ok [usr] drain are you [sys] we're [usr] based in [sys] not [usr] [pii] [sys] based in [usr] or [sys] [pii] but we do cover the [pii] area [usr] right ok right what [sys] do [usr] what happens [sys] you have [usr] now then [sys] do you have [usr] er i'd [sys] british [usr] somebody [sys] gas cover for your plumbing and drains [usr] sorry [sys] do you have british [usr] did i have [sys] gas [usr] what [sys] cover for your plumbing and drains ok [usr] no [sys] depending on when you would someone to attend if it is over the weekend obviously from now onwards classes out of hours for this evening it'd be £200 including va t [usr] well i i [sys] that [usr] there [sys] would be cool [usr] it's only a partial blockage there's no immediate rush can wait till monday [sys] i just a normal in day price is 100 and £80 including va t [usr] right [sys] that's [usr] that's [sys] for an unblock [usr] for what i've that that's for the [sys] it [usr] completed [sys] is [usr] job is it [sys] do you [usr] ok [sys] want me to get you booked in ok can [usr] yes [sys] i take [usr] please [sys] your postcode please [usr] it's [pii] [sys] and the first line of your address [usr] er er [pii] [sys] and your full name please [usr] [pii] v id l er [sys] and the number that you're calling from is that the best one for you [usr] yes [sys] [pii] [usr] it is [sys] train and five would you between eight and one or between one and six on monday forward [usr] one and six [sys] okey [usr] i think [sys] dokey i will get that popped in ready for monday afternoon the next you will hear from us well we'll give you a call monday morning just to confirm everything and check that you're still happy to go ahead and then our engineers do call when they're on their way to the property as well ohh right [usr] ok right [sys] no worries [usr] thank [sys] at all [usr] you [sys] we'll [usr] very [sys] see [usr] much [sys] you on monday take care [usr] right [sys] bye [usr] then [sys] bye [usr] bye bye [sys] bye bye [usr] cheers bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] hello there yes i wonder if you could help me i have got a blocked drain in [pii] isle of white and well there was no water can go down the sink and the drain outside where the sink is is filled with water is it dina rod i need [sys] it would be it would be the drains team on road ok first of all can i just ask if you have a british gas home care cover policy [usr] do i know [sys] no ok that's fine could i take your postcode then please [usr] [pii] [sys] thank you ok i'm just gonna make sure first of all that we can get somebody out to help you ok shouldn't be an issue and can i take the first line of your address please [usr] it's [pii] [sys] lovely [pii] ok is that [pii] [pii] [usr] it is it is but you get to it's off the [pii] [sys] right [usr] if [sys] ok [usr] if you went down [pii] lane you can't there's no entrance to it [sys] right [usr] it's on the corner of [pii] [sys] right ok [usr] on the [pii] [sys] ok you might need to remind me of that in a moment just i can add the notes to the the worksheet for the engineer can i just confirm this is a domestic property [usr] no it's a holiday home [sys] a holiday home ok no problem ok and can i take your name please [usr] my name's [pii] i'm the property manager down there but the owner's name is [pii] [sys] ok who would we be best contacting and who would be paying for the service [usr] [pii] [sys] and ok and do you have [pii] number available [usr] i'm talking to you on my phone hang on have a look just bear with me i don't [sys] ok [usr] know it off by heart yes [pii] [pii] [pii] [sys] ok that's great and i just have to ask does [pii] know that there's an issue with the drains and that dino will be coming out [usr] not at the moment cos i'm phoning you first to see if it can be done when it can be done and how much is the cost [sys] right [usr] and then [sys] ok [usr] then i'm going to ring him and and then i'll call [sys] ok [usr] you back [sys] no problem what i think is best for me to do then just because it's a commercial property i'm not authorized to discuss costs what i will do is i'll give the local office a ring now in the the local office for the isle of white and i'll see if i can transfer you through just to save you the hassle of calling back [usr] yes [sys] just because they will be able to to give you more financial advice than what i can is that all right [usr] that's all right that's lovely thank you [sys] ok po 36 ok i'm just gonna pop you on a short hold and then i'll transfer you through [usr] thank you very much thank you [sys] thank you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today being on the phone when driving can put you and other road users at risk please stay safe [usr] 20 [sys] our agents will ask you to call back later if you're driving [usr] are you 22 [sys] did you can now request plumbing and drains appointments online in just a few easy clicks visit dino dot com and use our online booking form from burst pipes to blocked drains you can find emergency numbers and advice to help you with your problem visit dino dot com today dino is the uk s expert repair service offering fast professional solutions to building maintenance problems hello [usr] hello [sys] hi hi there i've just managed to get hold of one of the agents from the dino south branch what it is i'm struggling to get hold of the isle of white franchise but what he's gonna do is he's gonna give you the information regarding the prices for commercial properties [usr] yes [sys] the only thing is we wouldn't be able to book you a job until monday is that ok with you [usr] that's absolutely fine [sys] ok i'm just gonna leave the call now and miles is on the line waiting for you is that [usr] thank [sys] all right [usr] you very thank you very much thank you [sys] no problem thank you much bye bye [usr] bye [sys] hi there my name's [pii] [usr] hello [sys] hello you just some pricing you're a commercial property [usr] yes [sys] ok for the first hour it's 247 and that includes that [usr] 204 247 in enclosed vat [sys] and then for every subsequent half an hour after that it's for £100 including that [usr] 400 [sys] 100 [usr] sorry 100 [sys] that every sun's going half an hour [usr] right you come out and it's £247 including that that's [sys] for [usr] for for [sys] the first [usr] the call [sys] hour [usr] out for the first and then if it takes an hour and a half it's another £100 on top plus vat [sys] yes [usr] right [sys] no including that again including [usr] including [sys] vat [usr] that right ok and [sys] what [usr] the [sys] issue are you having just out of curiosity [usr] right right i've gone down there and i've had people in last week and the drain outside the kitchen window is filled up with water we've [sys] ohh [usr] tried [sys] ok [usr] everything getting piped down trying everything to get it gone and it looks very greasy the kitchen [sys] right [usr] sink inside of the property no water can't run any water because it's blocked [sys] right [usr] what what what do you think do you think it's somebody's put fat down or what what do you think [sys] that sounds a possibility a real possibility yes if that is the case it's good news in a way because it it doesn't indicate a larger problem you would clear that out we wouldn't offer a guarantee unfortunately on a job that with grease and fat but it would be cleared out and as long as nobody put anything else down there again you should be good [usr] right [sys] hopefully if it is something that it would more than likely definitely be within the hour if it wasn't and you had a collapsed pipe or scale in the line or anything that we'd we'd quote you for further works or anything but until we get there we we can never really tell but [usr] right [sys] this sounds quite standard [usr] right i will i'm the property manager i will get hold of the owner now and just tell him [sys] yep [usr] the situation luckily [sys] well [usr] i've got nobody going in today go on [sys] right i'm quite i'm quite confident you ring up monday morning we'll be able to get you booked on and we'll be able to get you booked on for monday that shouldn't be an issue at all [usr] right what number do i ring the same number as i've rung or [sys] ring the same number the isle of white one and go through to the isle of white [usr] ok [sys] and if you're having troubles with that it will bounce back to here and we'll be able to help you out [usr] ok lovely thank you very [sys] all [usr] much [sys] right [usr] thank [sys] no worries [usr] you [sys] have [usr] thank [sys] a good weekend [usr] you [sys] cheers [usr] thank [sys] bye [usr] you bye bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plum did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote hello you're through to speaking how can i help [usr] hi i'm having i'm having some issues with my drainage toilet flush toilet paper they use the we replace the because it's quite old but still the issue hasn't been fixed itself completely i was wondering if you could send someone down to check the pipes and just it in [sys] ok you've got a blockage there [usr] most likely i i definitely [sys] ok it's a very bad line [usr] you hear me now [sys] i can hear you better [usr] wait let [sys] you've [usr] me [sys] got [usr] just [sys] a blockage [usr] give me a [sys] ok | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drainin services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] talk to [pii] how can i help you [usr] hello there can i get someone to come and check the drains and give a quote please [sys] check the drains we don't check is it is have you got a blockage [usr] yes it's an external drain and water is the water's backing up it's to do with we had some work done on the exterior of the property and the builders have left brick dust and it's blocked [sys] ok [usr] the drains [sys] ok how it is it residential property yes [usr] yes [sys] right ok how it works is there's no call out fee itself but if you can do the job on the day a standard unblocking of the drain where they use high power water jets is 100 and £80 that is inclusive of va t [usr] ok that sounds perfect there are [sys] ok [usr] there are two there are two they're not man holes are they but there are two drain holes that are i don't know 10 paces apart they're both [sys] they're [usr] blocked [sys] normally manholes [usr] they'll go [sys] but anyway [usr] into the same [sys] if any [usr] drain [sys] if all i can do is if any if further work is required if he's not able to do it they would provide a quote for you to consider but they normally do it on [usr] ok [sys] the day is that [usr] ok [sys] ok [usr] smash it [sys] can i take the postcode thank you sir [usr] [pii] [pii] [sys] thank you and the the have you never had dino here before no [usr] no at least [sys] what's the [usr] not [sys] first [usr] to my [sys] line [usr] knowledge [sys] of the address thank you [usr] [pii] [sys] ok one minute thanks ok [pii] hang on a minute it's coming up [pii] [pii] the promenade is it [usr] it's [sys] is she [usr] all [sys] a what [usr] of us we're all we're all paying for it i'm in [pii] [sys] all right the i know sorry [usr] i'll [sys] now [usr] sort it [sys] it's because it's the drains are shared between different flats yes [usr] yes but it's one flat management company [sys] but what i'm saying is if the drains are shared by different flats the the they were they were advised to contact the local water board who do this for free and i won't touch you if it's if the sh if the flats are shared [usr] right you wouldn't touch it [sys] well no the well i could book a job in but they i'm thinking you'd be wasting your time because if the flats if the drains are shared by different flats they would advise to get the local water board have you not tried the water board first because they would they would come out and do that for free [usr] even though it's been caused by this builder it's not a it's [sys] it's [usr] it's [sys] nothing [usr] not [sys] to do [usr] a fault [sys] with that it's [usr] with [sys] it's [usr] anybody [sys] nothing [usr] else [sys] to do with that sir the drains are shared by different flats dino if any drains are shared dino advised to get the local water board if the drains are shared [usr] ok i'll try them first then [sys] try them first if they if they don't if they say to they're not gonna touch it then we'll advise about but normally the the because it just say the drains are shared and then they'll come and do it for free ok [usr] ok thank you for your help then thank you [sys] no problem i hope we get it sorted [usr] all [sys] thank [usr] right bye [sys] you [usr] bye [sys] cheers [usr] thanks very much bye bye [sys] right | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book plumbing services online in a few easy clicks visit dino dot com for details [usr] what's that then [sys] alternatively [usr] we got a bed [sys] please hold and your call will be transferred to a customer service advisor [usr] worry about what i know [sys] we [usr] it [sys] record calls for quality and training [usr] that's [sys] purposes [usr] it for me [sys] dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] i wanna see ok might have to start paying for plumbing what do you reckon no 200 quid or 100 just to pay for the plumbing [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] he should have told me this before at the time he didn't i [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges [usr] you wouldn't [sys] you [usr] say anything [sys] can rely [usr] to her [sys] on us to get the job done [usr] i'm not giving them out i suggest he goes 21 [sys] it's really easy to book appointments online just visit dino dot com [usr] they didn't they right fucking hell [pii] [sys] dino one of the uk's [usr] it was [sys] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] he's taking you [sys] dino offers a fast reliable [usr] right now [sys] service you can trust with fixed prices and no call out charge good afternoon my name is [pii] how can i help you today [usr] yes could you tell me you don't charge a call out fee [sys] no [usr] do you [sys] that's correct [usr] i used to be in sure british case i've got some tenancy properties it's in [pii] and what we need to do is the toilet system needs a new new inner in it could you tell me how roughly how much you charge [sys] i'm afraid [usr] for that [sys] i can't provide a quote for that what i can do if you give me the post code for the property i can get the number for our local office nearest to there and they'll be able to provide that for you [usr] yep it's [pii] [pii] [sys] thank you ok the contact number that you need to speak to [usr] ohh right [sys] is [usr] just a moment he used to be insured with you at one time but ohh is it near [sys] ok [usr] yep fire [sys] the contact number [usr] away [sys] is [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] thank [sys] no [usr] you very [sys] problem [usr] much and [sys] that is [usr] down the rod [sys] if [usr] is it [sys] you give them a ring that's our local office nearest to you see this is just the main booking [usr] thank [sys] line [usr] you [sys] if you give them a ring they'll be able to give you more [usr] ok [sys] information [usr] thank you very much [sys] thank you take [usr] bye [sys] care now [usr] bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit good afternoon thanks for calling british gas you're speaking to [pii] can i take your name please [usr] it's [pii] for [sys] hi mr do you have your home number to hand [usr] no we we got rid of our telephone number but you might still have on your records it's [pii] but we we've done away with it we don't have a home telephone anymore [sys] no sorry i'm not looking for the phone number i'm looking for your home care reference number [usr] give me a second the the issue is is we've just had a visit from scottish power on a matter they they've given me a works reference number [sys] wouldn't be able to call up through that it's completely independent but if you're if you've got the home care reference it begins with [pii] or even alternatively if you i can take your post code [usr] right it's eh [pii] [sys] [pii] [pii] and the house number there please [usr] [pii] [sys] [pii] moment and can i take the first line of the address [usr] it's [pii] [sys] thank you and can i ask you to confirm mrs [pii] date of birth for me please [usr] first of march 72 [sys] brilliant thank you sorry i missed your name can i take your name again [usr] [pii] [sys] and that's [pii] also [usr] yep [sys] brilliant thank you and how can i help then [usr] we have a leak in our system we got yourselves to come out a week i think it was last saturday the engineer came out had a look at it and said sorry this is a bigger problem than us this is a scottish pro scottish gas problem and referred it back to scottish gas scottish gas came out and have had a look at it and went nope this is a dining road problem it is plumbing problem it's nothing to do with them i'm seem to be stuck in the middle here between you two of the same company who are deciding who's not going to do the work [sys] right [usr] i i can give you [pii] number who was the engineer who just came out you can speak to him direct but what ii i need somebody to come and fix the problem [sys] ultimately as you said you've got plumbing and drains cover you need if you've got a leak then you might need an engineer out and we can arrange that for you apologies that the engineer is going out and he's not been able to fix it for you but i'll certainly get a an appointment arranged just now for you bear with me a second and you said you've got a leak is it where is the leak is it from the boiler or is it pipework [usr] it's pipework that's going into the tank [sys] ok [usr] it's not in the boiler it's coming from from the mains it'll be cold water surfacing or hot water or something but it it's a leak in the plumbing that's going into the tank they're saying it's it's not there they they have cover for the boiler but not for plumbing [sys] no that's fine it's a a leak within the within the central heating system but obviously not the boiler [usr] it's it's it's it's not the boiler [sys] ok no it's fine it's not fresh water but it is as i say it's within the tanks it's pretty much within the central heating system though [usr] it's coming in yes it'll be it'll be servicing it'll be coming into the i'm not sure the exact description of what it is but it's a pipe that's going into the main tank a double double header tank i think that serves the the hot water and the radiator the the central [sys] ok [usr] heating system [sys] no no i don't expect you to be a plumber to be fair i'm i'm not a plumber either but i i and i don't want to ask too many questions but i have to obviously pin it down to to get us close and make sure we get the proper engineer this time for you ok you've got a leak at the hot water tank ok and is that just a constant leak just a small minor constant leak [usr] it's just i've i've got a a basin that sits underneath it and it collects it and it will probably collect in a couple of days about 304 100 ml [sys] ok just to put a a note on for the engineer it's fair to say it's a leak coming from the pipe going into the hot water tank ok [usr] yes [sys] what i'll do once i've done this i i'll raise what we call an an expression of dissatisfaction for you it's not a complaint as such it's to feedback that you've been let down and you've had to call to get another appointment arranged i'll do that in a minute for you right the first available appointment i've got would be i can give you either an all day appointment which is between eight in the morning and 6 p.m. on tuesday the 10th or if you need it pinned down more than that i can give you the following day the wednesday the 11th between 12 o'clock and six [usr] let me just check [sys] no problem [usr] my diarrhea [sys] bye [usr] no the the wednesday i might be out the tuesday works better [sys] that's fine if tuesday's not brilliant for you either i can give you the the the the sorry the the tuesday or wednesday is not great for you i can do the thursday the 12th [usr] the tuesday is fine my wife will be in here as well it's just i do have a few meetings and if there's any conversations but that's that's fine [sys] all right [usr] my wife will be here [sys] tuesday [usr] wednesday [sys] tuesday [usr] tuesday [sys] the 10th and that is between [usr] tuesday [sys] 8 a.m. [usr] the 10th [sys] and 6 p.m. no problem at all let's arrange [usr] that's fine [sys] for you and is it yourself should the engineer need to call is it yourself you would call or your wife [usr] just phone either or probably easier to get get a hold of my wife [sys] no [usr] because [sys] problem at [usr] i'll [sys] all [usr] be in meetings most of the day [sys] and what's the number for us to get your wife on random [usr] now [sys] question [usr] you're [sys] of [usr] asking [sys] the day sorry [usr] give me a second 07504 [sys] 07504 [usr] 661104 [sys] 07504661104 ok if you can grab a pen and a piece of paper while i'm waiting updating you got a pen there your reference for the job then is delta yankee dash whiskey oscar dash 345 8790 [usr] yep [sys] that's all arranged for you and [usr] right [sys] as i say i'll get that expression and dissatisfaction raised for you as well as you won't hear any feedback on that as i say it's just the feedback that you've been let down and you don't want be letting customers down particularly when you've got a leak [usr] no no that's [sys] no [usr] fine [sys] problem is there [usr] that's [sys] anything [usr] fine [sys] else you wanted [usr] we'll [sys] to ask [usr] we'll take it from here [sys] thanks for [usr] no [sys] your patience [usr] that's great [sys] thanks again [usr] thank [sys] and [usr] you [sys] sorry [usr] very much [sys] you've been let [usr] your [sys] down [usr] time today [sys] thank you bye bye [usr] ok thank you [sys] yep | 7Quote
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[sys] thank you for calling dino rod your local drains and plumbing experts for drainage inquiries press one plumbing inquiries your call is very important to us please wait for the next available agent hello you're through to [pii] or [pii] speaking [usr] hello it's mr have i just been speaking to you [sys] sorry [usr] have i it's missus [pii] have i just been speaking to you [sys] no [usr] no right sorry i was just been speaking to somebody on the phone i thought it was you [sys] no [usr] it was just [sys] how [usr] somebody who were sending [sys] can i help [usr] somebody was sending a report over to me by email [sys] right ok [usr] and i've just received an email but i don't know whether it's from you or whether it's from a different company cos it's not a report as such as to what the problem was [sys] what does it say [usr] it's about the company [sys] who's the email come from [usr] it's it looks from ce t [sys] it's come from customer services at [usr] i just i just read it as ce t let me just see what it says cos i need i need a report from you saying what the problem was and then a customer relations home emergency complaint email just came through [sys] right [usr] from ce t it's saying please find the attached update letter of your complaint and it's just saying your complaint about your natwest black insurance it [sys] right [usr] just seems funny [sys] hang [usr] that this [sys] on [usr] came [sys] a minute what's [usr] through [sys] the post code [usr] it's [pii] [sys] right [usr] one [sys] ok [usr] lg [sys] hang on a minute [usr] i need to send these people you see a report which is what i need off you [sys] right right just hold on the line for me [usr] ok [sys] lovely [usr] thank you [sys] hello missus [pii] it [usr] hello [sys] was [pii] that you were dealing with i'll just put you through ok [usr] ok thank [sys] ok [usr] you [sys] hi mister s i'm just [usr] hello [sys] it's it's just bounced back to myself i'm just [usr] right [sys] having a look [usr] i know cos it's funny because after i spoke to you i checked to see if it comes through and i've had an email about her home emergency complaints and i'm well this isn't a report this is from ce t i'm thinking i'm getting confused [sys] right it's just done it again no it's just done it again [usr] ohh why is it doing that [sys] some [usr] and you're doing the surname strode [sys] let me [usr] cos [sys] just [usr] it's a it's a stupid surname [sys] [pii] and then it's [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] it's not going through [usr] ohh why is it not doing anything through [sys] i can sent it let's see if it goes through while you're on [usr] there you go [pii] [sys] does it come through [usr] it's come through that's brilliant it's not funny [sys] right [usr] that that other email came through at exactly the same time it's just weird [sys] don't worry don't [usr] lovely [sys] worry [usr] thanks very much [sys] thanks a lot [usr] bye now bye [sys] bye bye bye what are you doing fighting bombs there let me see it what do you who's my mother i know i have to you said the way that pumps be bye that's been and gone | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] right [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com [usr] might be able to book it quicker online [sys] dino is one of the u k's leading plumbing and drain services from blocked [usr] been [sys] drains [usr] hanging [sys] to [usr] on [sys] burst [usr] for five [sys] pipes [usr] minutes [sys] and [usr] now [sys] busted boilers we're here to help [usr] music's not really good either [sys] well good i know my name's [pii] how can i help [usr] i have a blocked drain [sys] ok and do you have british gas cover for your drains or is it just something you need to pay for [usr] it's something that unfortunately i've got to pay for [sys] right to pay for ok and it's your own home though is it you own it as well as live in it you [usr] yes [sys] don't rent [usr] yes [sys] or anything [usr] do indeed [sys] that [usr] yes [sys] no worries at all that's fine and quick question does the drain serve just your own property do it's [usr] the [sys] not shared with anybody else as far as you can tell or as far as [usr] it runs into a shared pipe which then runs into the sewer [sys] right ok [usr] but it isn't [sys] and [usr] it [sys] do [usr] isn't [sys] you [usr] sorry [sys] have of course [usr] carry on [sys] hm no i was gonna say is it is it do you think it's in the section that's shared with other people [usr] no [sys] or is nobody else affected [usr] no [sys] as far [usr] it's [sys] as you can [usr] in [sys] tell [usr] my section [sys] it's just in your orbit is it there unfortunately yes that means yourself if it was if it was starting in the shared section then the local water authority have responsibility for that and you shouldn't pay but no if it's pure just for your bit then no unfortunately it leaves it with yourself let's have a see about getting it sorted though what's your postcode there [usr] [pii] [sys] yup [usr] [pii] [sys] ok doke and what's the first line of your address [usr] [pii] [sys] put that into there and then it'll show us the all right local office details and everything that and if i could just take your surname [usr] [pii] on [sys] head up no problem there we go and the train that's blocked is that the main train that takes everything in the property or is it just rainwater or kitchen or something [usr] it's it's it's kitchen it's kitchen [sys] it was [usr] out [sys] is that ok ok doke [usr] the [sys] that's [usr] the [sys] all [usr] the part that takes from the bathroom and the part that takes from the soil pipe that's running freely [sys] right ok no problem right be a moment i'm just gonna pop some details into here pop that into that and just while i'm in this section is there any vulnerabilities you'd our engineer to be aware of medical issues or mobility issues [usr] n [sys] anything that [usr] no [sys] for anybody in the property [usr] no [sys] no [usr] we're we're pretty normal [sys] fantastic no it's just to keep everybody safe we always have [usr] of course [sys] up front [usr] i understand [sys] we're not we're not going to pray or anything [usr] no [sys] it's just to make sure we're not making people get up and wander around or anything because [usr] no [sys] it does it does happen we go to people's houses and say just this is what's been happening and they come and have a look and then you realize that they're not supposed to be walking around or anything [usr] no [sys] no that's fine let me put this into here we'll see about getting it sorted [usr] then [sys] has it ended up overflowing or have or has the sink just been slow to drain or something [usr] the the the the blockage i think is between the the the trap in the in the gully [sys] right [usr] and where it joins and where [sys] very [usr] the park joins the sewer [sys] right ok no problem that's fine let's put this into here we'll see about getting it sorted for you and in terms of the best contact number is that the mobile that you're ringing from [usr] that's fine [sys] or [usr] yes [sys] this one ok [pii] it's showing me [pii] [usr] that's fine [sys] does that sound right ok [pii] give me a second then i'll pop these last few details in here as an it grab us some availability for our local office all right let's have a look computer system we got to do right the first availability our local team have got now would be wednesday morning unfortunately [usr] [pii] [sys] bit at the minute with bank holidays and everything [usr] yes [sys] i think they're struggling a little little obviously filled up on tuesday as well at the minute wednesday morning is the first availability they're showing at the moment [usr] right [sys] for i mean not trying to encourage you to look elsewhere or anything but what i will say is if you want to and i'm not trying to get you to book it or not or whatever if you do decide you want to look elsewhere but you'd still to know you've got a booking at somewhere we can book it there's nothing to pay until the end of the visit anyway [usr] right [sys] we don't take payment upfront there's no cancellation fees or anything we can always book it on and then cancel it later if you manage to sort something more quickly [usr] right [sys] for it but as i say i'm not trying to say you should or shouldn't it's totally up to you but just a lot of people go will i get a cancellation fee no there isn't [usr] no [sys] if you wanna do [usr] well [sys] it that way for it but i understand if you wanna try elsewhere though because obviously ideally we'd have liked to have done it before then [usr] well [sys] ordinarily [usr] well i'm i'm gonna have to try that [sys] no that's fine i mean do you want do you want me to put it on the system and then see how you get on or [usr] yes [sys] do you [usr] please [sys] wanna leave it for the minute [usr] no [sys] no [usr] no [sys] no problem [usr] if you put put me on the system if you would please [sys] by all means no problem at all i'll pop you in for the morning slot assuming it's best in the morning on the wednesday if it goes to go ahead no worries i'll pop it in for the wednesday morning as i say there's nothing to pay until after it's done you just pay with the card once everything's finished and it would normally be a fixed cost as long as there's not a collapse in the drain or anything it's just normal debri build up which almost always is then it's 100 and £80 including that but that's everything no call out fees or hourly rates or anything involved [usr] ok [sys] getting included and what have you but as i say it's we'll send you a text in a minute just with a booking reference on the local team's number [usr] super [sys] if you need to cancel it you can ring either the number that's in that text which will just take you through to the local office or you can ring us here won't matter at all but if we don't hear differently though we'll ring you before we arrive wednesday morning we'll ring you 20 minutes half hour before and we'll be there between eight and one for you is that all right [usr] super duper that's grand [sys] no problem [usr] yes [sys] at all then i'll pop that through for you i say you should get the text any minute but as i say if you if you don't need it by all means give us a ring we'll get it canceled down and leave you in peace [usr] that's super [sys] all right [usr] that's great thanks for your help thank you very much indeed [sys] you're very welcome [usr] ok [sys] cheers thank [usr] cheers [sys] you [usr] right bye [sys] thanks [usr] bye [sys] bye bye [usr] bye [sys] ok | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately three minutes thanks for protecting your home [usr] right [sys] with british gas [usr] he's [sys] our nationwide team of [usr] in [sys] expert [usr] [pii] [sys] engineers [usr] isn't [sys] are always on [usr] no [sys] hand to help and we're [usr] no [sys] here [usr] no [sys] whenever you need us [usr] are you i don't know er yes no cat was i'm [sys] did [usr] ringing them [sys] you [usr] now [sys] can book an annual service [usr] supposed [sys] visit or [usr] to [sys] repair [usr] be here by [sys] online [usr] now [sys] it's quicker than [usr] did [sys] calling [usr] about between [sys] plus [usr] nine and [sys] you'll [usr] 20 [sys] see [usr] past [sys] exactly the same appointments [usr] wow [sys] as our team do over the phone [usr] cheers thank you no ok my car she's open hasn't she you hi [pii] no shame [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] you're coming on saturday can you not and what a man it's only cos if and obviously can you not bring your last you just er don't even tell her well i just she she tends to kick off doesn't she and it was for her birthday that's it but they play you [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills [usr] no just [sys] of [usr] yourself [sys] the future [usr] quietly [sys] and helping [usr] i can [sys] customers create [usr] er [sys] greener more energy efficient homes [usr] no well not only the life they don't be able when they're drunk do they that's pretty far that we don't get invited to the mountains when all his family's down and that and it's no big deal is it [sys] want to save a few £100 [usr] it's what [sys] a year [usr] she wants [sys] on your [usr] anyway [sys] energy [usr] it's her birthday [sys] bills ask [usr] she [sys] us how [usr] has what [sys] a high [usr] she wants [sys] thermostat could help [usr] yes about 6 30 or something that if you want drive up find a spot of car park and give me your keys just for your car and i'll put them in the safe and then you just ring me up sunday and i'll we'll get you it was back to life by the way he [sys] if [usr] is [sys] you have [usr] have [sys] home [usr] you talked to [sys] care [usr] will [sys] cover for your boiler and we can't repair it we'll replace it for free if under seven years old whether we installed [usr] five nights [sys] it or not [usr] or i said to her five nights i'll give you a message and it still might be able to say you organize it organize it and then you ask well how will he did one didn't he on sunday and it's only two nights innit it all last night and need you paying that and if you get to do as much as you need did [sys] at [usr] you [sys] british gass we're [usr] did [sys] making [usr] you [sys] energy [usr] need [sys] prices [usr] any help [sys] more predictable [usr] with the garden rubbish [sys] by increasing gas [usr] no [sys] storage [usr] no well [sys] by [usr] i've [sys] 50% [usr] got to drive up to stop the car [sys] the 10 million [usr] i'm [sys] customers [usr] gonna do [sys] who choose [usr] tip [sys] us as [usr] runs [sys] their energy [usr] around [sys] supplier today [usr] guest houses [sys] can [usr] first [sys] rely on us tomorrow too [usr] cos er i need to pick up some recycling and rubbish at the lodge and then at the same time i can get the white sack drop off at the tip i'll be empty and i can just fill up the grass and that's good i did have their own we're all gonna have their own man see if he wants to work i did see him as i was pulling up here this morning he's gone for a walk already i'll ring him in a minute ohh she he he'll do it thursday start of the week i spoke him [sys] on a boiler that's over 10 years old a new energy efficient boiler [usr] see [sys] could save [usr] how much he's [sys] you more [usr] his [sys] than [usr] rental [sys] 20% on your gas bills [usr] i never took a penny off him and when he did all the electrics and collecting rent i always gave him a couple of electric 20 quid it's it's got a it's got an toy maker london not at all i don't think anyone would be the only is that one in [sys] think your heating [usr] yes [sys] system [usr] speaking [sys] might be in need of a deep clean [usr] the back [sys] ask your engineer about a power [usr] what's [sys] flush [usr] it [sys] or system filter when they next visit [usr] that it got a kitchen and a classroom is it nice why do you have a word of [pii] quietly cos he can't afford it well i am ohh right i think he is now have a word of it quietly keep me out of it apparently in in hospital coming out you saw [sys] it's quicker and easier [usr] is [sys] to [usr] that [sys] call [usr] the back [sys] from a [usr] flat [sys] number we've got on file [usr] is that [sys] for [usr] a nice [sys] you [usr] one [sys] it's a good idea to make sure your contact details are up [usr] right [sys] to date [usr] separate a little staircase fell up to the bedroom have a word with him we just need need to get hold of boom i'm gonna ring him now just after this plumbing thing i'm i'm on with it on a base delivering [sys] did we can [usr] just [sys] cover [usr] a wooden [sys] your home [usr] frame [sys] electrics [usr] or [sys] kitchen appliances and plumbing and drains too [usr] blew [sys] ask [usr] up [sys] us about upgrading your cover today [usr] and and then i can get [pii] down here tomorrow afternoon after [pii] to do both room and they've got to do two sockets on [sys] good morning thank [usr] coming [sys] you for calling [usr] on tuesday [sys] service [usr] i think [sys] you're speaking to today how can i help [usr] i'm [sys] you [usr] gonna get [pii] to get roommate ready [sys] hello [usr] for tomorrow hello there hello [sys] hi [usr] i i booked a diner rod for a blocked toilet on sunday and he weren't gonna get till really late at night he said he was gonna come in the following morning and then you had a chat not turn up to work i don't think and they were trying to find out where they were and i got i spoke to someone yesterday and promised me someone would be here before 9 30 and it's now 10 26 i've had a blocked toilet now this is the third day and there's nowhere for them to go to the toilet it's getting quite dire [sys] ok can you confirm your first and last name please [usr] it's [pii] [sys] first line of address as well as your post code please [usr] it's [pii] [sys] and lastly can i have your date of birth please [usr] 13th of april 1954 [sys] thank you [usr] come on then [sys] just [usr] alright [sys] bear with me [usr] when you leave hello there [sys] i'm just waiting for your account details to let up bear with me for a few seconds [usr] ohh thank you he will leave it on tuesday it ohh no this friday last night friday i told them to think if you if you if you're worried about that you need to ring them up and find out what's going on but i'm not here i'm just on phone or something friday night last night cos the council no that's what the council said go down the lantern and see what if you want to stay longer a friday night is the last night they won't be home with his son saturday will they no he'll be home on saturday morning you need to get see what's going on how it is 5000 that's fine ohh right ohh right i i put two tables at or ring five cos they seen out at night didn't they i won't get her in the morning till nine by the time i finish hello | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor record calls for quality and training purposes you're through to [pii] my name is [pii] how can i help [usr] hello yes i'm phoning up about my toilet it smells [sys] ok bear with me a quick second what is your what is your post code please [usr] it's [pii] [pii] [pii] [sys] that's [pii] ok and what's the first line of your address please [usr] it's [pii] [sys] ok won't be a moment [pii] did you say [usr] it's the basement flat at [pii] [sys] ok bear with me ok and what's your name please [usr] it's [pii] would [sys] yes [usr] you [sys] please [usr] me to spell it [pii] [pii] [pii] [pii] [sys] ok and what's your contact number please [usr] [pii] [pii] [sys] that's [pii] ok thank you very much all right now is there anyone vulnerable within the house [usr] no [sys] and do you have any plumbing or drains covered with brush gas and after [usr] no [sys] that this is a domestic property ok [usr] yes [sys] one second right and can you just give me a bit of a description of what the the issue is is it just a smell or is there any age [usr] the the toilet is working perfectly fine but there's an unpleasant smell that i can't get rid of i've tried cleaning it with bleach and white vinegar and all of those things i clean the toilet regularly the it's not particularly old [sys] ok [usr] it's about six years old i'm assuming that the smell is is is a problem that i can't fix and from what i can gather it's either something in the pipe the drains or the seal [sys] is [usr] i don't [sys] it is it the toilet [usr] know [sys] is [usr] cos [sys] it every [usr] i'm [sys] time [usr] not [sys] you flush [usr] a plumber [sys] the toilet [usr] no it's just got a constantly unpleasant aroma [sys] ok [usr] in the in the bathroom even though the bathroom is clean [sys] ok tell me alright i gotta see what what's available one second i'm just looking for a time slot now won't be a moment [usr] thank you [sys] no i mean i can get someone out to you between one and six [usr] that's that's it's always a long [sys] ok [usr] window [sys] now [usr] isn't it [sys] in terms [usr] that's [sys] of price [usr] fine i can [sys] you [usr] be [sys] are looking [usr] today [sys] at 100 and £80 which already includes va t now it's not [usr] 100 and £80 what just to come and have a look [sys] that's what i about to [usr] because [sys] say there's [usr] it says [sys] no [usr] on [sys] call [usr] your website [sys] out charge [usr] there's [sys] if [usr] no call [sys] any work [usr] out charge [sys] gets done then [usr] what [sys] that that's when it becomes payable it's not i said if any work gets done that's [usr] sorry [sys] when it [usr] say [sys] becomes [usr] that again [sys] available it's not just for them to come out if they come out obviously they they have the description of what the issue is they will then inspect they will then inspect the drains now after once they inspect the drains if they then decide to carry out any work is when they then give you the quote if you then accept the quote go ahead [usr] are they sorry [sys] it's [usr] they're [sys] it [usr] in [sys] it it's it's it's the [usr] i think [sys] minimum [usr] 100 [sys] even [usr] and [sys] though [usr] 80 [sys] it's a starting [usr] quid a lot [sys] price a lot of the time unless it's sun dr crack pipes drs then [usr] do what i'm gonna leave it because i phoned up someone else who couldn't come out today [sys] no [usr] and it was half that for them to come and er have a look i might get back to you cos i might be being unreasonable but i think nearly £200 and i don't even know what you're doing what what i'm paying for i mean obviously i'm paying [sys] it's fair [usr] for somebody's skill [sys] enough [usr] to come [sys] ii i [usr] along [sys] mean [usr] with equipment [sys] if if you decide to call us back not [usr] i [sys] an issue [usr] just think [sys] and [usr] that seems [sys] obviously if [usr] to [sys] you [usr] be [sys] get [usr] quite [sys] someone and [usr] a lot [sys] then that's and that's fine all right no worries cheers bye bye [usr] all right then thanks anyway cheers bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is [pii] how can i help [usr] hi i need to arrange for somebody to come and have a look please if possible at my dreams [sys] ok and what is the post code for your property please [usr] what's the what sorry the postcode [sys] yes please [usr] it's [pii] [pii] [sys] [pii] and what's the first line of the address please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] thank you and is this a commercial or domestic property [usr] domestic [sys] and what's your name please [usr] missus my [pii] [sys] ok ok and your contact number please [usr] [pii] [pii] [pii] [sys] ok thank you and is there anyone vulnerable within the properties [usr] no [sys] and do you have plumbing or drains covered with british gas [usr] not as far as i'm aware now [sys] ok and what is it that i can help you with today [usr] with the external drain the water level keeps rising in it which is causing a couple of issues with the inside it's the the waste water and everything it's not overflowing at the moment but then when i flush the toilet the toilet level goes right down and takes a while for it to refill [sys] ok [usr] quite often it's when it's been raining outside [sys] ok [usr] that this is more of a problem but we've noticed it a lot more over the past week and we don't know what's causing it [sys] now but internally have you noticed anybody this [usr] no not inside no but you you can hear a gluing [sys] i got my voice [usr] noise but it that's from the waste pipe from the toilet you can hear a glug in from that but that's just directly outside where the battery is we we're in a bungalow [sys] ok now you see that drain that you said is that the water level keeps rising it yet has it [usr] no it's got quite a distance for it to come out of there it's not overflowing at the minute [sys] ok [usr] no [sys] and is it is it only when the when when when it rains that you notice that [usr] well no it's a bit weird we did know we noticed that initially when it was raining when we had a lot of rain last week but then over the weekend we've not had any rain but the the level doesn't seem to be dropping [sys] ok [usr] as much as we would expect it to drop if that makes [sys] ok [usr] sense we would have thought it would have dropped back to a normal level but it hadn't it's still quite a high level within the drain [sys] because i mean it was pretty much dry and sunny for two days in a row shit [usr] i say we we've not we've it's probably been about a week that we've noticed it for and obviously we've been monitoring it it's not really dropped below a certain level which is still a higher level than what it has been but it's when my washing machine's on or the waste water from the bathroom er the pipes are underneath the water level it bothers me a little bit that obviously if the water can't go [sys] yes [usr] anywhere it's gonna end up backing back up my pipes and i don't want that i don't want block pipes [sys] ok [usr] thank you [sys] the first available that i have is an all day appointment for wednesday [usr] this [sys] yes [usr] wednesday [sys] this wednesday or friday either [usr] ok [sys] wednesday [usr] when [sys] or friday [usr] say all day [sys] wednesday all day it's between eight and six however the engineer will call you on that day prior to arrival he could call you maybe 2030 minutes prior to arrive depends on the engineer [usr] that'd be great [sys] and from [usr] because i only work for five minutes drive [sys] ok [usr] from home and i do need to be in the office on wednesday but i will be able to leave as long as i do get [sys] yes [usr] a phone call to say he's on his way [sys] ok [usr] i can be there before him [sys] all right and let me just make sure i put a note just to remind that you moscow don't turn up there and start calling bear with me [usr] i mean even if he does if he does turn up i say i'm five minutes [sys] ok [usr] away unless i'm in a meeting and currently i don't have any meetings booked i will try and keep the day free of meetings but if if you can ring me that would be great [sys] let me just put that note down now right now in terms of price it would be 100 and £80 which already includes va t now [usr] ok [sys] that price is unlikely to change unless it's a sunken drain crack pipes collapsed drain and stuff that in which case they would usually give you a different quote but if you accept the code that gets to you you can pay by cash or card and completion if for any reason you think not for you that you don't accept the quote as long as any work is not done you will not be charged as there's no call out fee [usr] ok no that's fine [sys] ok [usr] fine [sys] all right i said do pay attention to and i have left on the system for for the engineer that must call you prior [usr] ok [sys] to arrival ok [usr] no that's brilliant that's great thank you i say i am only five minutes away my head office is five minutes away from home it's not a major issue but as long as he does wait for me if he doesn't ring me [sys] he he'll he'll [usr] ok [sys] wait wait [usr] that's [sys] not [usr] great [sys] a problem [usr] that's good do i have [sys] yes [usr] a reference number with you or anything just in case i do need to cancel it for whatever reason no it [sys] no [usr] shouldn't [sys] worries [usr] happen [sys] it's just a ya whiskey also [usr] delta yankee whiskey oscar [sys] 348 4100 [usr] lovely [sys] no worries [usr] that's great love thank you ever much i've just had the text message come through as well [sys] bye [usr] great thank [sys] bye bye [usr] lovely right thank you very much [sys] cheers bye [pii] [usr] all right take care bye bye | 7Quote
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[sys] good morning [usr] morning hi my name's [pii] i'm calling [sys] the [usr] from iec we have a plumber booked in today to come out to look at a tap for us [sys] ok [usr] however we've got water coming through the ceiling now in our downstairs toilet as well i don't [sys] ok [usr] know if someone can come out as a matter of urgency at all [sys] ok can i take the post code please [usr] it's [pii] [sys] ok [usr] [pii] [sys] ok thank you just bear with me [usr] yes what did you say [sys] cool i'm more worried that obviously it's gonna look we didn't know how many hours we posted for it's the 11 h 11 9 u for umbrella and my i'll just ok can i just put you on hold and i'm just gonna see how soon the engineer can attend [usr] of course [sys] bear [usr] no problem [sys] with me thank you [usr] thanks [sys] met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services hello sorry [usr] hiya [sys] to keep waiting there [usr] that's [sys] ok [usr] ok [sys] sorry unfortunately the engineer we had scheduled to attend to you he has got a flat tire he's just waiting for the a a to to come rescue him [usr] ohh [sys] but [usr] god [sys] we were arranging for another engineer to attend can i just confirm what the the issue is because obviously we've got down for a a quote for a leaking tap ok [usr] that that is still an issue that the leaking tap upstairs is [sys] right [usr] still leaking [sys] ok [usr] the new issue downstairs which is a bit more urgent is water coming through the ceiling but it's coming through a light er a light [sys] ok [usr] but [sys] any [usr] fixture [sys] idea where that's coming from what's above there what's is it [usr] the the toilet [sys] that [usr] where the leaky tap is above there funnily enough but we can't see if it's coming from the tap or the toilet [sys] not [usr] or [sys] too sure [usr] what [sys] ok we can get an engineer to come and assess it we can't confirm what what works they can carry out because i see the appointment was to quote for a leaking tap the engineer will have to advise when he gets to you of what in [usr] right [sys] terms [usr] ok [sys] as to what he can do [usr] that's [sys] but [usr] fine [sys] we're gonna try and arrange to get another engineer to you as soon as possible [usr] ok is there a rough idea [sys] i'm not sure yet but he they should be giving you a call when they're on route to you [usr] ok perfect [sys] but it [usr] thank [sys] should [usr] you [sys] be it will be this morning but we're just trying to kind [usr] ok [sys] of reschedule [usr] great [sys] some jobs we can get someone else to you ok [usr] thank you [sys] alright [usr] much [sys] thank you [pii] [usr] alright much [sys] you're [usr] appreciated [sys] welcome [usr] have [sys] you [usr] a good [sys] too [usr] day [sys] bye [usr] thanks [sys] bye [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at data on demand how may i help [usr] hi i'm making an inquiry really we've got an old farm building here that's got lots of drains coming off it and we want to understand where they all go i was hoping well wondering whether or not you'd provide a drain mapping service using cctv or [sys] we could do a cctv survey is it a business or a private address [usr] it's a private address but you'd probably be paid through a business [sys] right ok [usr] it's not [sys] it's just the charge [usr] a it's a farm [sys] is different [usr] it's a farm it's it's [sys] do you need [usr] it's [sys] to [usr] a business [sys] know a price for doing this [usr] yes we need to understand [sys] right [usr] the sort [sys] ok [usr] of rough [sys] what i'll need [usr] rough [sys] to do is [usr] price [sys] get you through to the local office can i take your post code [usr] [pii] [sys] that's ok i've got a phone number for the local office there do you have a pen [usr] i do [sys] it's [pii] [pii] [pii] [usr] [pii] and where's that office in [pii] [sys] i'll tell you now it's [pii] [pii] i know they're very busy at the moment in [pii] due to all the flooding you'd have to see when they could do with that and what they charge [usr] we're [sys] you [usr] we're quite a long way from [pii] [sys] the [usr] that [sys] nearest [usr] thing [sys] of [usr] it's an [sys] it's [usr] hour [sys] the nearest [usr] and [sys] office [usr] an hour and a half to get here ok i'll i'll i'll try [sys] absolutely [usr] and see what they say [sys] ok [usr] thank you [sys] thank you [usr] cheers [sys] bye [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good morning welcome to british gas my name is [pii] can i take your name please [usr] morning my name's [pii] [sys] and the reason for your call today sir [usr] i guess probably initially some advice and maybe then booking something seem to have a blockage between are you still there doing a to you hang [sys] hello [usr] on are you still there [sys] yes i'm still here [usr] all right sorry i my i had a technology failure the we've noticed that the in our bathroom the toilet and the sink which are next to each other are draining slowly and gurgly and there seems to be some liquid that bubbles up from the rim of the pipe as it disappears into the floor now the the bath which is a little bit further along the waste pipe appears to drain fine i assume i've just got a blockage somewhere but i don't know whether it's just a case of i've just got a blockage that needs clearing or whether we've got a larger problem because the water is surfacing outside of the appliances hence why i thought [sys] hm [usr] i'd give you a call [sys] but you're saying you've got in in the same bathroom you've got a bath that's working but i think the toilet's not [usr] the way it works and i just happened to know exactly how the pipes look because we just had the the the the ceiling out underneath it you've got the waste pipe goes from the toilet to the sink to the bath and then down i'm assuming that there is a blockage somewhere between the sink and the bus which would explain why it's those two don't work and bath works fine but i don't know whether it's a larger concern that the we're getting water servicing outside of the appliances [sys] is [usr] i don't [sys] that [usr] know whether sorry [sys] is it that waste water is it or [usr] it is [sys] what appliances are the kitchen appliances or [usr] no no what [sys] the [usr] i say [sys] basket [usr] because i mean toilet toilet [sys] hold [usr] and sink [sys] on i mean have they been used is that what you think might might have caused that or [usr] we've got a terrible draining terrible drainage anyway and low pressure and all sorts of that and i suspect that my young son who has a tendency to use too much toilet paper has probably just blocked it up i i don't know whether i can just shove some mu muscle down there and hope that works or or get someone out with a with a with a pokey thing to sort it out or whether it's well because we've got some water bubbling out of the rim of the pipe got a wider concern excuse me [sys] hm i mean i would assume if you don't use them they should be ok but obviously keep an eye on it [usr] i mean we we've got we've got a second toilet downstairs downstairs loo and because of because we can use the shower it's not an emergency emergency but obviously still need to sort it out [sys] yes what we we do a fixed price on block of 100 and £70 or you could take out an agreement with us if you don't have one [usr] what's an agreement [sys] a home care agreement with gas that's a plumbing and drainage agreement [usr] ok what what what what what's the advantage of doing that [sys] with that you get a cover any any call outs within a year cover the plumbing and drainage in your property it's £79 initial call out charge and about about £15 a month i think it is for the home care [usr] ok is it not a against insurance rules for me to take out an insurance and then immediately claim on it [sys] it's a repairing cover it does have an initial charge [usr] ok [sys] the first charge is the first repair is chargeable [usr] i see i see ok i don't know what is it £79 and then £15 a month that you'd need to you'd need to call you out twice in a year right for that to be worth it i don't know whether i'm gonna need to i don't know whether i only need you once or not what booking times availability are we looking at if [sys] i don't [usr] i was gonna [sys] know it maybe tomorrow it it may even be monday with the weekend i'm not certain [usr] i mean because i can use the bath and because we've got another toilet it it's much less urgent i mean it is it should i get some mister muscle drain unblock of stuff and try that first or is that [sys] you you could tie it if you want [usr] i don't really know i mean there there is a reason why i to fall back to the experts on things this because i have no idea what i'm doing [sys] hm [usr] ok ok all right maybe i'll try i mean it's it's not urgent and i i don't need to get someone out in the next hour or nothing that that's cool let me have a look at the let me have a look at the plans let me maybe try chucking some down i think and and if if that if that comes back up again then i'll i'll there's a there's a bigger problem and i'll give you a call back [sys] ok [usr] all right thanks [sys] ok [usr] for your time i appreciate your time and taking the time to talk to me this morning [sys] a ok ok [usr] all right thanks [sys] thank [usr] then [sys] you [usr] bye bye bye [sys] bye bye | 7Quote
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[sys] plumbing can i help [usr] hello i don't know if you can help me i'm trying to for a job that was done in 2020 [sys] i'm not sure if we can have records going back that far and what's the post code of the property [usr] it's [pii] [pii] [sys] [pii] [usr] yes [sys] and the first line of the address [usr] [pii] [sys] do the full date of when the works were carried [usr] the [sys] out [usr] work was done on the 11th of march 2020 [sys] ok it does look i have access to that it is to supply and fit a bris and shower [usr] that's correct yes are you able to email that to me cos problem is my husband had it done he's died and my plumber is trying to replace the shower and he doesn't he needed information and also [sys] ok [usr] they think he thinks it's still covered [sys] ok what's the email address you'd that sent to [usr] it's [pii] [sys] how am i spelling one still please [usr] wan [pii] [sys] [pii] [usr] [pii] [sys] [pii] ok that's absolutely fine i've sent that it should come through shortly but if you do have a junk mail just keep an eye on that for you [usr] all [sys] and sometimes [usr] right then [sys] they come through to there [usr] ok thank you much [sys] alright you're welcome [usr] thank you bye [sys] take care bye [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] come [sys] we [usr] on [sys] can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] god [sys] good afternoon welcome to diner you're speaking to [pii] how may i help [usr] hi there [pii] we are looking for an emergency plumber please [sys] what's what's the issue [usr] we've [sys] there [usr] got a main's [sys] sir [usr] pipe which is leaking water and flooding our house the mains pipe is outside it's an hd pe pipe [sys] and they it's it's not a local water water [usr] no [sys] authority pipe [usr] no [sys] then [usr] it's on the property [sys] sorry to hear are you calling as a [usr] i'm home [sys] is [usr] i'm [sys] a direct direct or a home care policy [usr] i don't have a policy we're just looking for an emergency plumber [sys] ok no it's just that i just need to check that with you to make sure that i'm booking it through the right system ok what's the post code there for me [usr] [pii] [sys] thanks and the house number or name [usr] lo and sky [sys] well how do you spell that [usr] [pii] er [sys] ok and have we ever been out to you before would i find you in the system [usr] no [sys] ok for plumbing jobs i can't give you a pricing for that unfortunately cos every plumbing job is different ok i wouldn't be able to give you a cost because it's unfortunately sir we don't do emergencies an emergency just to make you aware i can put it through any emergency booked after four o'clock can be any time between now and one o'clock tomorrow [usr] well it's not gonna help us our house has been flooded [sys] that that's just i i have to make you aware of that is that the time frames we work to now [usr] right [sys] emergencies would you me to proceed or [usr] i i [sys] with the hope [usr] need [sys] that we can [usr] to get [sys] get [usr] someone [sys] out to [usr] here [sys] you [usr] as [sys] soon [usr] quickly as possible ii i need we're in an emergency situation here what what what's gonna happen can you get a plumber to me quickly that's what i need to know [sys] i i cover the whole of the uk this work order will be sent down to a local office or a local dispatch office [usr] right [sys] they'll look at the availability but any emergency appointment as i've just explained i'm sorry to tell you that it's the weekend also any job i put through after four o'clock today we have up until one o'clock tomorrow for for our attendance [usr] that's not really helping [sys] i'm [usr] me [sys] hoping [usr] it's really not helping me thank you very much thank you i'm sorry but it's not helping | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas [usr] i'm [sys] please [usr] sorry [sys] listen [usr] excuse [sys] to the options [usr] me [sys] carefully [usr] i'm just inquiring [sys] we can get [usr] about [sys] you to the [usr] how [sys] right [usr] much [sys] team [usr] it would cost if [sys] if [usr] we needed [sys] you need [usr] somebody [sys] any [usr] to come [sys] help [usr] to the workplace [sys] with a drainage [usr] to look at [sys] problem [usr] the drain [sys] press [usr] that we've got an issue [sys] one [usr] with [sys] if you require [usr] i [sys] our plumbing services [usr] i just need [sys] press [usr] a quote please [sys] two [usr] at the moment [sys] or [usr] i've [sys] if [usr] been [sys] you have [usr] to [sys] an [usr] get [sys] existing [usr] a couple of quotes [sys] home care policy it's [usr] it's [sys] three [usr] bravo lima 53 [sys] did that you [usr] alpha [sys] can now book [usr] juliet [sys] drainage services online in a few easy [usr] i'm [sys] clicks [usr] ready [sys] visit dino.com for [usr] it [sys] details alternatively please hold and your call [usr] [pii] [sys] will be transferred to a customer [usr] ok is [sys] service [usr] there anybody [sys] advisor [usr] i need specifically to speak to do or does that just [sys] we [usr] take me [sys] record [usr] through right [sys] calls for quality [usr] ok [sys] and training purposes [usr] right ok i'll give that number a try now then thank you and you thank you bye bye bye [sys] good morning you're through to [pii] here at diana how can i help if it's a commercial property it's dealt with by our local office what they do is they would give you the prices and availability once we pre book it on or if you just need a quote at the moment i can give you the office's number and they'll be able to provide that for you certainly that's not a problem at all what's the postcode for the area i can give you the office's contact number ok local offices contact number i have that here now for you just let me know when you're ready ok it is [pii] [pii] [pii] not specifically anybody can help you're very welcome have a nice day | 7Quote
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[sys] thank you for calling diner road covering [pii] [usr] that's it [sys] [pii] [pii] and [pii] [usr] just [sys] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing hello [pii] speaking [usr] yes yes we have a train [sys] hi [usr] we went on blocking on [sys] right [usr] a caravan [sys] ok [usr] park in [sys] we won't be able to get to you till tomorrow now right ok if i can take [usr] tomorrow [sys] your name and address [usr] fine [sys] please [usr] missus [sys] love reg [usr] [pii] is my name my the address is [pii] [sys] just just slow down [pii] what number [usr] ley the number one that's me [sys] number [usr] in the bunga [sys] one [usr] now yes that's not where the car it's on the caravan park we know where the blockage is we just need something [sys] ok [usr] strong [sys] can i can [usr] enough to just [sys] i can [usr] go [sys] i take your postcode [usr] it to [sys] please [usr] get it through it [pii] re [sys] ok not a problem as i said we can have an engineer with you tomorrow just let me have a look at your board [usr] after can it be the the afternoon one [sys] could do i can put it in for pm [usr] that's right cos some then [sys] yep [usr] the then [sys] ok [usr] the lads [sys] not [usr] be [sys] a problem [usr] there to show [sys] we [usr] you where [sys] do [usr] it [sys] a fixed [usr] is [sys] price of £170 ok then we'll have an engineer with you tomorrow [usr] yes [sys] afternoon [usr] that's lovely [sys] ok then bye [usr] thank you ok bye 170 | 7Quote
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries good afternoon [pii] speaking [usr] hi i'm just giving a phone back i've phoned last week and i phoned again on saturday i was waiting for a manager to give me a call back [sys] all [usr] but nobody's [sys] right [usr] contacted [sys] they're both [usr] me [sys] working [usr] at all [sys] just now we're not expecting them back till later on this afternoon what's what's your name please [usr] right ok it's [pii] this is about the first phone call i've made now it's nearly [sys] because [usr] been [sys] i've [usr] a week [sys] taken a few [usr] and nobody's [sys] of [usr] phoned [sys] you and i've [usr] me [sys] passed them through to call and i'm sorry as i said he he's at work he's in a job in [pii] just now that's why we're not expecting him back till later on this afternoon the only thing i can do is just get him to phone [usr] ok [sys] you as soon as he comes in [usr] what if you don't mind i'm at my work just now but i finish at about should [sys] right [usr] be finished for about [sys] after [usr] three o'clock [sys] i i'll put a wee note [usr] today [sys] on that i'll take a note of your number again there just from the phone i'll certainly say to him again when he comes in [usr] that's fine can i just ask is there any other way i could raise it forward a wee bit just because obviously if he doesn't phone me and then i need to phone back again tomorrow because at the end of the day obviously the problems still not fixed i'm now sitting and waiting [pii] to now pay extra money to then get [sys] it [usr] a [sys] would [usr] back out to [sys] it [usr] fix [sys] does [usr] the leak [sys] have to be [usr] do [sys] him [usr] know what [sys] i'm [usr] i mean [sys] afraid that [usr] it's [sys] it has to that has to have a real look and see what's going on and see if it's something that we can do something it does have to be him that you you speak to unfortunately [usr] right ok what if he doesn't phone me back because i i'm i'm not getting i'm getting a wee bit annoyed essentially because obviously i've got work on hold now because this hasn't been fixed if he doesn't phone me back today then i phone back tomorrow and he's out again then minute that's another week [sys] unfortunately [usr] by [sys] our hands are tied [usr] i kinda [sys] here [usr] need [sys] he [usr] to [sys] he is one of the owners of the business as well they can't go up any higher in here now that this is it's it's a franchise he he's the manager but he's also one of the owners as well there's nothing we are certainly passing on the messages because i know i've taken a few from you and i certainly pass the message on he is he is working he's a hands on manager they both are but [usr] that's fair enough obviously my [sys] no [usr] point of [sys] i i [usr] view [sys] certainly [usr] i've paid the [sys] i understand [usr] money and the work's not [sys] that [usr] been [sys] i totally [usr] done you [sys] and [usr] know [sys] i have told them all the information as i said the only thing we can do is just keep passing it on and just urge them to give you a wee phone [usr] no worries i'll leave it till tomorrow but if not then i will need to look [sys] ok [usr] at potentially contact and trading standards because if i need to pay for a plumber and obviously i've already paid [sys] -huh [usr] for it to get fixed and half a job was done then i'm gonna need to take it up further regardless of [sys] right [usr] it's with [sys] ok [usr] him if he doesn't bother [sys] no [usr] phoning [sys] that [usr] me [sys] that's absolutely [usr] because it's [sys] fine [usr] not on [sys] i will do [usr] you can let him know that as well because i'm having to other people coming out to do work because i can't get my feeling [sys] -huh [usr] i finish the because it's [sys] what [usr] leaking [sys] what was your post [usr] you [sys] code [usr] know [sys] again please it was k something wasn't [usr] if [sys] a k [usr] you can it's [sys] i've [usr] it's kilo alpha [sys] right [usr] 56 [sys] that's great i thought [usr] bravo [sys] it was ok [usr] alpha [sys] that's fine i'll certainly pass all that on to [pii] when he comes back in [usr] they [sys] ok thank thank [usr] no problem [sys] you thanks bye [usr] okey doke thanks a lot thanks bye bye bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options [usr] i'm [sys] carefully [usr] back [sys] we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] should can i just the toilet seat ride it doesn't but that's one who [sys] dino is one [usr] no [sys] of the [pii] leading plumbing and drain services from blocked [usr] it [sys] drains to burst pipes and busted boilers we're [usr] it doesn't [sys] here to [usr] end [sys] help [usr] doesn't exit into the driving main manhole but with nothing comes out of that the more we do it the more it's just gonna back up [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem [usr] ok [sys] we'll send an expert dino engineer to your home [usr] bye [sys] to provide a free no obligation quote [usr] but i can it that's for the big one gov i do think that in a cool [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online [usr] ok [sys] just visit dino.com [usr] that time a day earlier but bye for 30 quid [sys] dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here [usr] 24321 [sys] to help [usr] no what ok goodbye ok you're the end [sys] our local teams of expert engineers are available across [usr] hi [sys] the [pii] 24 [usr] not his fault [sys] 7 365 days a year [usr] paid back in job [sys] whatever the problem we'll send an expert dino engineer to your home to provide [usr] i do [sys] a free no obligation quote [usr] thanks all right put everything in the boxes up to do i'm spelling it for you we don't want one main street for you don't want want that put me in a box i still got my laptop [sys] dino offers [usr] you [sys] a fast reliable [usr] and [sys] service you can trust [usr] ok [sys] with fixed prices and no call out charges you can rely on us to get the job done [usr] but i feel boring one [sys] it's really easy to book appointments online just visit dino.com dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com [usr] next four years i've been on you that [sys] dino is [usr] good [sys] one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] hi [sys] our local [usr] there i [sys] teams [usr] i [sys] of expert engineers [usr] need to [sys] are [usr] speak [sys] available [usr] to a manager [sys] across [usr] we have [sys] the [pii] [usr] a a major [sys] 24 [usr] problem [sys] 7 300 hi this is [pii] how can i help [usr] the issue is that one of our engineers yesterday came and left a rod down my drain didn't tell me it is therefore blocked [sys] what's the issue [usr] and causing a problem and when i've called to get somebody out he said he can only come if we pay for it to be removed well there's no way i'm paying for it to be removed and it needs to be removed i [sys] and it's the engineer's rods is it right the local office which is where the engineers are dispatched from all their all [usr] no [sys] their [usr] no [sys] lines [usr] no [sys] are closed [usr] i can't [sys] on the weekend [usr] no no i can't [sys] obviously [usr] use any [sys] you'd [usr] toilets [sys] speak to the local office [usr] i've got [sys] manager [usr] a house [sys] because [usr] with [sys] that's where [usr] children [sys] the engineers [usr] in [sys] dispatch [usr] and [sys] from [usr] i [sys] within [usr] have [sys] your area [usr] of flushing a toilet [sys] i can give you their [usr] using [sys] contact [usr] the [sys] number [usr] sink [sys] and you'll have to call [usr] this [sys] them [usr] needs [sys] monday [usr] resolving [sys] morning now [usr] tonight [sys] because as i said where they [usr] monday morning is not an option no well i need to speak to your manager then please [sys] that's the only thing that i can think of because there's no [usr] yo 26 7 [sys] ok just [usr] pq [sys] bear with me a second i'll also pop you on hold is that ok now before i do that can [usr] [pii] [sys] i just take your postcode i can get your appointment up in front of me please [usr] [pii] [pii] [sys] [pii] [usr] yes no i want him to be able to come and do the job [sys] what's the first [usr] but [sys] line [usr] not [sys] of the [usr] charge [sys] address [usr] me there's no way i'm paying for somebody to remove something that was left in the drain [sys] i can [usr] by [sys] see that [usr] an engineer [sys] you've got an appointment [usr] yesterday [sys] scheduled for today would you me to cancel [usr] he said [sys] that [usr] he would come and he will remove it but he needs to get permission to do it and not charge yes i've spoken to [pii] i need somebody that can authorize the job to be done [sys] you've [usr] and [sys] you've [usr] not [sys] spoken [usr] to be [sys] to [usr] charged [sys] the engineer [usr] because [sys] which is an [pii] [usr] there there is no way i should be paying for well i'm not paying [sys] ok [usr] ok [sys] right just [usr] at [sys] ok can i just pop you on hold i'm gonna speak to an [pii] and then i'll see i'll just go from there just bear with me a sec [usr] it's still on there open your room then you've been placed on hold please wait you've been placed on hold please wait you've been placed on hold please wait | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help or drainage problem press one you require did that you can now book drainage services online in a few easy clicks visit eno dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] i had to go on lines next day [sys] we record calls for quality and training purposes nice speaking how can i help [usr] yes good morning this is mr [pii] in [pii] i seem to have a blocked internal drain pipe that starts from a terrace above me er is there any assistance that you can give you any help that you can provide to clear that [sys] you live in a block of flats with people above you and [usr] it's [sys] theirs [usr] a house [sys] is blocked [usr] it's a converted house [sys] right [usr] and [sys] ok [usr] there is yes there's a lady above me who has a terrace some stuff must have gone into a gun pipe which then [sys] right [usr] it caused a leak in my flat and the pipe runs through [sys] ok [usr] through the wall and [sys] and [usr] then i and [sys] can [usr] then [sys] i just [usr] think [sys] check you don't have sorry go on [usr] and then i think it somehow makes its way into my garage to [sys] right [usr] the drain [sys] can i just check you don't have british gas home care for plumbing and drains [usr] i don't no [sys] and can i take your postcode please [usr] [pii] [sys] thank you [usr] i try to go online but the booking day is for next day and onwards [sys] right let me have a look [usr] i just wanted to see whether we could get an emergency one [sys] right what i'll do is i'll transfer you to the office that will be doing the work [usr] ok [sys] and they can tell you straight away if they do have any availability for today a lot quicker than i can [usr] ohh very [sys] and [usr] good [sys] then at [usr] thank [sys] least [usr] you sure [sys] just two seconds [usr] thank you [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems hi how can i help [usr] yes good morning i was just transferred to you by a colleague of yours i wanted to see whether i could get an emergency call out to unblock an internal down pipe a drain which has caused a leak i suspect [sys] are you with british [usr] it's blocked [sys] gas [usr] somewhere no [sys] ok no worries ok bear me a second [usr] thank [sys] what's [usr] you [sys] your post code [usr] [pii] [sys] [pii] [usr] correct [sys] ok let me let me just speak to the [pii] dispatcher and see if we can get you booked on for today and it's a block toilet did you say [usr] no it's a when you say today you couldn't get anyone to me before 1 30 could you [sys] no probably not [usr] not possible ok [sys] let me just [usr] a [sys] see if there's anything available [usr] cos [sys] today [usr] how let them in we've got to do sorry [sys] i'm just gonna double check with our [pii] dispatch to see if there's anything [usr] hm [sys] available today [usr] ok thank you [sys] in a second [usr] i i ridiculous will it be i will i think you think it's on the other foot you done today [sys] hello thanks for holding it would either be [usr] you [sys] tomorrow [usr] what [sys] or next week [usr] i can only only tomorrow or next week huh ok [sys] but tomorrow would be an all day appointment as well right [usr] what do you mean by an all day appointment [sys] we come between nine and six [usr] we but you don't you but you can't tell me what time [sys] no i can't tell you what time [usr] you can't even tell me morning or afternoon [sys] no unfortunately we give all day appointments that we can get out to every customer because if we're just doing a ms and p ms that means we won't be able to get to everyone [usr] right ok that's not very practical i'm i'm gonna give that a miss thank [sys] ok [usr] you [sys] thank you bye [usr] thanks bye | 7Quote
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[sys] thank you for calling diner road covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or good afternoon road [usr] hello there i wonder if you can help me i'm currently calling from apollo motor company in [pii] and we've got an outside drain on our premises that seems to be blocked we think it's just dirt and certain bits and pieces just just need somebody to come and either [sys] what's your [usr] rod [sys] post [usr] it [sys] code [usr] or or suck it out for us you got my address is on our post code [sys] it's [usr] is [sys] alright [usr] sorry i just get a card i'm not normally on this site let me get your address that's all right lovely there we go our post code is [pii] [sys] and what's the first [usr] [pii] [sys] line of the address first line of the address [usr] what's the the address [pii] [sys] [pii] [usr] er [pii] [sys] and what's the company name we've been out to you guys [usr] it's [sys] before [usr] called a poly motor group i'm not sure cos i'm [sys] let [usr] one of the [sys] me [usr] area [sys] have a look [usr] i'm just covering this site you may have done i'm not sure [sys] no [usr] i know i've definitely used [sys] no [usr] you guys [sys] we [usr] in [sys] haven't to [usr] on [sys] this site can [usr] our [sys] i [usr] [pii] [sys] take your name [usr] site [sys] and the contact number [usr] sure do you wanna put me down as [pii] and i'll give you our site number which is 01793 957 [sys] and what's the problem [usr] 795 we've got an outside drain on our premises it's [sys] right [usr] on our in our premises on our in our yard it's just overflowing and it's [sys] no [usr] not doesn't [sys] worries [usr] seem [sys] let [usr] to be [sys] me [usr] going [sys] just see [usr] down [sys] what i can get an engineer to you [usr] thank you i don't think it's major i think it just needs a bit of a rod or [sys] bear with me two seconds [usr] it's just that's fine thank you [sys] hello i can get an engineer to you in between [usr] hello [sys] now and six o'clock unless you'd prefer [usr] between [sys] tomorrow [usr] now and six o'clock i'd prefer tomorrow [sys] that's [usr] if [sys] fine [usr] possible [sys] tomorrow [usr] just [sys] it would [usr] we're [sys] be [usr] definitely [sys] an all day appointment [usr] be here [sys] it would be in between eight and six but the engineers call when they're on their way no [usr] absolutely [sys] worries [usr] fine [sys] it would be [pii] [usr] that'd be fantastic [sys] for [usr] for tomorrow [sys] the first hour and then per following half an hour it would be [pii] [usr] absolutely fine and how [sys] that'll [usr] do i go [sys] be [usr] about [sys] it [usr] making a payment for that do [sys] either [usr] you just send me an [sys] or [usr] or do i pay over the phone [sys] all right [usr] you [sys] thank you very [usr] you [sys] much [usr] ok alright that's cool [sys] no worries bye bye [usr] no worries we look forward to seeing them tomorrow thank you cheers bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help you today [usr] hi good morning are you guys based at [pii] [sys] no this is the headquarters in [pii] [usr] i see ok i just need a aaa price for clearing a drain at one of the club in [pii] area [sys] for any type of change engineered job the price for it starts off at 100 and £70 already including va t [usr] ok is that commercial one [sys] that's for every single drainage engineer any drainage engineer doesn't matter what job it is that's the starting price [usr] ok and then what in what includes in there [sys] that you've got a standard unblock it you block your toilet is blocked we'll unblock your toilet that 100 and £70 will be the starting price the engineer will tell you the quote on site the final quote [usr] ok we would not know until he's how much extra it may cost [sys] correct [usr] ok ok you guys don't do any other there's no other way i'm getting a some figure i can get authorization nothing that [sys] i just gave you the standard quotation that's all i can give you for now until the engineer comes to the property [usr] i understand ok no problem thank you for your help [sys] no worries [usr] ok [sys] have a nice [usr] bye [sys] day | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you've reached [pii] how can i help you today [usr] hello we've got a blocked toilet how much do you charge to come and do dress we used to use you we used to have the the home insurance with bt british gas sorry but now that's run out i know it was always down the road that came what what do you charge for blocked drains [sys] ok the call out fee is free the engineer would give you a free assessment and a free quotation on site price that's 100 and £80 and vehicle is already included [usr] right ok ok all right i'll i'll get back to you do i ring on this number or i'll i'll probably try and book online [sys] you can either book it online or i'll call through the number it's perfectly fine [usr] it's 100 and 80 which [sys] yes [usr] the minimum amount they've been they come pretty much every year but we had the is it british gas you work with we had the the home insurance but that seems to have run out i thought i'd give you a call straight away all [sys] no [usr] right thank [sys] worries [usr] you very [sys] you [usr] much [sys] have a nice [usr] for your help [sys] day [usr] i'll [sys] bye [usr] do [sys] bye [usr] my best thank you bye | 7Quote
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one good afternoon [pii] [usr] hiya i made an enquiry before but i just don't remember remember the price that you told me i ha i live in and [sys] right [usr] i have a a black drain and how much is it please [sys] for is it a domestic property [usr] yes [sys] it's 100 and £70 including va t [usr] right ok then ok [sys] that [usr] no problem just get some money together and i'll give you guys a call [sys] okey dokey no [usr] ok [sys] worries [usr] bye [sys] all right bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold [usr] ok [sys] and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and bus good evening thank you for calling you're speaking to how can i help [usr] hello i'm at work and i've got the men's and the ladies toilets filling the toilets are filling up and now it's all starting to come out of the sink [sys] right ok let's have a look just confirm your postcode please [usr] it's [pii] nine pq [sys] on the first line of the address please [usr] it's vineyard [sys] ok there won't be a moment for you and that was old wall's vineyard not just confirm your name please [usr] [pii] ha [sys] perfect and a contact number please [usr] it's [pii] [pii] [pii] [pii] [sys] that was [pii] [usr] it's [pii] [sys] [pii] perfect just to confirm it is a commercial property is that correct [usr] it is [sys] no that's fine and is there anything in place for british gas protecting the drainage at this property [usr] i'm not too sure [sys] not to worry that's fine let's have a quick look and see what we can get sorted for yourself what's the issue that you currently have at the moment [usr] for the last couple of weeks the toilets have been just by themselves if you're in the toilet the the toilet's been bubbling [sys] right ok [usr] and then apparently there was issues on sunday with the men's toilets being blocked and someone put a plunger down there for a little bit and it solves the problem but obviously we've opened back up today now the men's toilets not flushing it's full and stuff's coming out of these sink in the men's toilets as well and now [sys] right [usr] the ladies [sys] ok [usr] toilets are doing the same [sys] the toile is currently blocked er and you've got stuff coming back up through the sinks just to confirm there's nobody in the property with covid or anybody who's vulnerable [usr] no [sys] not to worry no that's fine all right let's have a quick look then is that all the toilets that are having issues not to worry right let's have a quick look then and see when we can get out for you we should be able to get somebody out this evening then it looks we'll be able to get that down as an emergency job we can get someone out as soon as possible [usr] fantastic [sys] once i put that in our on call engineer or our local office will get in contact they'll confirm a few details they'll also confirm price and then they'll be straight out to yourself [usr] ohh alright then [sys] perfect that's great thank [usr] thanks [sys] you very [usr] very [sys] much [usr] much thanks [sys] cheers [usr] bye [sys] thank you bye | 7Quote
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[usr] sure [sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes [usr] and then the two that say wow hello i [sys] can i your name [usr] [pii] [sys] thank you mr how can i help you today [usr] we have just we're we're in a student house in [pii] and we've just been outside to be welcomed by an awful awful smell and we've gone round the corner and the entire contents of any toilet seems to be all over the floor outside much [sys] and that's within your property boundary or outside your property boundary [usr] within the within the property boundary in our garden bit [sys] ok may i take your postcode please [usr] [pii] [sys] let me bring that up one second two eu sorry was it [pii] [usr] [pii] [sys] and what's the first line of your address [usr] [pii] but we we we've emailed our letting agency about it but they're out of hours they won't see it until nine o'clock in the morning is it something [sys] very [usr] we [sys] much [usr] can just leave until they can sort it [sys] yes if it is obviously outside the property you can leave it obviously because as you said it's a property you're renting it's their responsibility technically speaking but let me just check if there is a cover with us as well in the meantime one second do if we if there is a color with british gas on the property [usr] i don't know [sys] probably not ok no worries if you obviously they're not gonna get back until nine o'clock as you said you have no choice but to leave it really unless you're paying someone charges to get it done but i'm assuming you don't wanna do that unless you confirm with them isn't it [usr] is there anything [sys] yes [usr] we can do to stop rats coming or anything [sys] i would say minimize the us as best as you can apart from that what else can you do to be honest because it's overflowing outside isn't it [usr] just keep the windows shut and the doors locked none nothing could [sys] in [usr] get [sys] terms [usr] in [sys] of obviously the smell but in terms of obviously not having a flow more just try and minimize the use as best as you can [usr] will will rat be able to get into the property [sys] i don't think not overnight not in one night i don't think but give him a call in the morning i said [usr] ok [sys] because there is no other way is there really [usr] ok ok thank you [sys] no problem you take care [usr] bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas [usr] ok [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or you have an did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] [pii] [sys] good afternoon my name is how can i help [usr] hi there i'm just calling to see what what it would cost to to dress our block toilet [sys] ok [usr] not necessary [sys] just out of interest is it is it the only toilet available to you at the moment [usr] no we've we've got three in total it's just a downstairs [sys] ok [usr] toilet it's i've tried rodding [sys] and that's [usr] it [sys] true is that to a domestic property or commercial [usr] domestic property [sys] ok ok and for aaa weekday visit between monday friday 8 a.m. six pm it would be 180 180 including va t there's no call out charge repayment on completion by card or cash to the engineer [usr] ok and a week weekend it's [sys] ok [usr] considerably [sys] is [usr] more [sys] there any sewerage overflowing anywhere [usr] no no nothing that no [sys] no ok i i wouldn't be able to book it in i'd have to book it into availability and i suspect the first availability i would have would be monday [usr] fair enough [sys] it it it certainly wouldn't be today and [usr] ok [sys] i doubt it would be tomorrow [usr] let me talk to my wife in that case and and come back to you [sys] i understand [usr] thank [sys] ok [usr] you then thanks [sys] just [usr] much [sys] the 180 just [usr] 1 [sys] to just [usr] 82 [sys] a reminder [usr] i know [sys] that [usr] how [sys] in in including [usr] it will be exactly [sys] that [usr] including that perfect [sys] ok [usr] thank [sys] sir [usr] you cheers mate [sys] good [usr] bye [sys] night [usr] bye [sys] bye bye bye bye | 7Quote
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[usr] i'm getting a local company [sys] thank [usr] some sort [sys] you for calling [usr] of [sys] dino rod partners with british gas we record calls for quality and training purposes hello you're through to how can i help [usr] hi i'm wondering whether it's possible to get somebody out we've got a a back well we our drain in the cellar is now just pumping water out of it [sys] is it just water or have you got sewage mixed [usr] it looks there could be a potential sewage mix as i've just seen toilet paper in it [sys] and is this a residential or commercial [usr] commercial [sys] when when were you looking to do this [usr] it's it it pretty much as soon as possible it's i [sys] let me just [usr] it's [sys] have a look [usr] starting [sys] can i just [usr] to get [sys] take [usr] to a bit of an emergency [sys] can i take your post code there [usr] yep it's [pii] one [pii] [sys] see generally the appointments we booked would go into the day time [usr] pardon [sys] there's no guarantee there's no guarantee somebody can come out at night if you were to book it it should go through in the daytime today [usr] is is there no one that could possibly come out at all [sys] we we're not able to do that i don't make any promises we don't have the engineers for for tonight [usr] ok bear with me i might try another island company if that's ok and then if [sys] all [usr] not [sys] right [usr] i'll give a ring back [sys] that's fine [usr] and [sys] and i'm just just checking the postcode we won't be able to do this you would you'd have to try somebody else if you needed somebody up tonight [usr] ok [sys] all [usr] sorry [sys] right [usr] about [sys] thank [usr] that [sys] you [usr] thank you [sys] all [usr] bye [sys] right thanks bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] i don't know how can i help [usr] hello i just wondered if you had anybody working today [sys] yes we do how can i help [usr] i'm in burnt island and i've got a blocked bathroom drain [sys] ok [usr] hello [sys] right is this regarding a domestic property or a commercial [usr] domestic [sys] when you say blocked bathroom drain if you could just be a bit more specific is it the shower the bath or the toilet or [usr] it's [sys] all [usr] the [sys] of [usr] bus [sys] them blocked back [usr] but i think it's connected with the gutters because it's water that's coming back up through the bath and it's got moss in it those little bits of moss that you get on your roof [sys] containing l do you have british gas home care cover for your plumbing and drains [usr] i don't know [sys] was that a n [usr] that's a no that's a no [sys] ok can i take your postcode please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] that's right [sys] right i'm just gonna check if the office in the area taking appointments just bear with me a second [usr] ok [sys] ok by the looks of it they are we can go ahead and book the appointment in but i am required to go through the price and procedure starting off with we don't have a postcode sorry we don't have no [usr] it don't exist [sys] we [usr] don't [sys] don't [usr] have a [sys] we [usr] list right [sys] no we don't charge customers for the engineer coming out to the property but once they do they'll carry out an assessment they'll let what the issue is as well as a quote you'll then need to agree to the quote for the engineer to then start the work as its payment upon completion cash or card starting off at 100 and £80 of va t included and it will be payment upon completion cash or i already said that if you agree to the quote the engineer will start the work and [usr] all right that's too expensive for me i'm sorry i'm gonna have to get somebody more local 100 and 80 is too expensive thanks anyway thanks for [sys] no [usr] helping [sys] worries you're welcome take care | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes my name is how can i help [usr] good morning i hope you can help me it's a bit of a strange query i'm calling because my housing association uses dina rod for drainage issues i'm shared owner in my housing association they've just sent through section 20 for major works they've asked shared owners to make a contribution towards these works we've had ongoing issues with our drainage ever since i've moved in and the guys that i have spoken to in person from diro have informed me it's because the drains are when they were built they're not fit for purpose i have asked my housing associations for copies of reports provided to them by [pii] they've been a little bit resistant in providing me those i was just wondering is that something you could provide to me or is that a conflict of interest for you guys [sys] most likely you would have to get from it because because if it's the your housing solution that booked the job in they would be the only one that has access to it unless [usr] right [sys] you your own do your own maybe drain survey or something in which case then you get access to it for yourself but if it's your house we won't be able to give you access to it [usr] it's a difficult one because obviously i'm a shared owner of one of the flats but they the drain concerned is a communal drain i guess that it would fall under being owned by them i did suspect that that might be the case but obviously because they're being quite resistant in providing the reports [sys] i i mean [usr] to [sys] i mean [usr] me i just [sys] ii i if it's a shared drain you you can't is sometimes say for example by law technically a shared drain is a job that it will will be should be covered by your local water board if it's a shared drain [usr] ok [sys] you you could technically now the local the local water bodies sometimes can be hit and miss you could technically talk to them and just tell them that can they come and check it now you would have to convince them and they could technically come and check it and then give you a report because [usr] ok [sys] technically cos it's a shared drain any dr that's shared by by law it's really the responsibility of the water board in that case if you're not willing to maybe do your own personal one and pay for it then you could get the local water board i'd i'd suggest you speak to them and see what they say [usr] i mean i i could be getting my terminology wrong here the the the drain cover is inside the building it's it's in a shared corridor outside my front door and from what i understand is there's there's a drainage issue waste is building up inside inside that drain cover because the the the system underneath he said something to do with some valves honestly i wish i'd written it down at the time i was i was just looking i just i don't know if my terminology is right or really what i'm looking for i kind [sys] ww [usr] of just [sys] what's [usr] need to see [sys] your what's your post code let me just see if i can find any notes on the job i may be able to just depends what's your postcode please [usr] it's [pii] [pii] [sys] ok and and what's the first line of your address or flat number [usr] it's [pii] [sys] ok let me just see hm i can see the notes [usr] right [sys] there's definitely some issues but it's the the the job report itself has been sent to your housing association with that even on the system i don't have access to it [usr] that's no honestly it's fine i just thought it was a question worth asking i appreciate that you're their contractor i i did think that i wouldn't be able to get the information directly from you but i thought it was worth a go i honestly i had many [sys] the [usr] problems with [sys] the the the [usr] the housing association [sys] the the the only person i can probably ask you to call is the local office now i have a heavy suspicion that they would just tell you speak to your house that's just the thing they to do but i mean you could give it a try it it will be up to you ok do you have a pen for yourself [usr] i do [sys] the number to dial is [pii] [pii] [pii] [usr] [pii] [sys] that's correct [usr] wonderful i'll give that a go thank you much for your help [sys] right no [usr] today [sys] worries all right cheers [usr] right take care bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to at how can i help [usr] hi my name is [pii] i called a week or two ago to enquire about somebody coming to clear a a water pipe supplying a water wheel and somebody from [pii] called me back a gentleman from [pii] and said gave me the price and i said i'll come back to him and this is me saying yes let's go ahead [sys] a price for what sorry [usr] for there's a we live near a water we live next to a water wheel and i was [sys] ok [usr] water wheel and there's a pipe that supplies water to the water wheel that's been clogged up and i'm looking for [pii] to unclog the pipe [sys] it's just it's a blocked pipe to [usr] correct [sys] a water wheel [usr] i mean the water wheels immaterial it's a blocked pipe of water [sys] right ok what i'm gonna do is transfer you over to the dining office in your area because i'm not too sure if this is a normal type of appointment and the price may vary i i don't wanna [usr] sure [sys] give you or mislead you with the prices or anything i'm just gonna take you the first part of your post code and then i can transfer you over [usr] [pii] [sys] is that [pii] [usr] correct [sys] ok i'll transfer you over now [usr] thank you [sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option good afternoon speaking [usr] hi i called up a couple of weeks ago to get a price for somebody to clean a water pipe supplying a water wheel if this yourself i spoke to and i got a call back from a gentleman and i wanna go ahead with it [sys] all right he's not in the office just now could i take your contact number and [usr] sure [sys] i'll speak to him when he comes back in [usr] it's it's mister [pii] the number is [pii] [sys] [pii] [usr] [pii] [sys] -huh [usr] you've given me a price and it says there's no guarantee and i'm happy to go ahead with it [sys] ok what's your post code mr [pii] please [usr] [pii] that's mr [pii] [sys] [pii] [usr] isn't ding [pii] [sys] [pii] sorry i thought [usr] sorry [sys] you said [pii] sorry [usr] i get [sys] i beg your pardon [usr] there all the time do i [sys] and what place were you quoted [usr] he said 2 50 plus vat [sys] 2 50 plus the i'll have a word with him when he comes in and we'll get that sorted i'll give you a wee call back and see what availability [usr] sure [sys] we have [usr] just out of interest do you do what other prices tend to be is that a a high price or a low price or an average price do [sys] i don't know because because it's the wheel i'm not too sure i've never i've never taken any calls with that before our standard price to unblock a drain just a normal drain is 100 and £80 [usr] ok [sys] it it depends on where it is as well if it's further a field it would be a wee bit more expensive [usr] ok [sys] but it's generally 100 and £80 [usr] that's [sys] for a standard [usr] fine [sys] drain [usr] that's fine we've got a long pipe [sys] ok [usr] to clear and do you have an idea on what's the length of pipe you can clear do you have a maximum length [sys] i don't know i call him we definitely need to speak to it that i'm afraid [usr] ok [sys] ii i really don't know [usr] no [sys] but [usr] worries [sys] i'll [usr] thanks very [sys] say i've [usr] much [sys] got a note of your number here i'll certainly ask him to give you a wee call back mr [pii] [usr] smashing thanks very much cheers [sys] thank you thanks [usr] bye bye [sys] bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] i said she's ringing him now [sys] good evening how can i help [usr] hi i wanted some advice er my i think my toilet's blocked [sys] ok [usr] when i'm flushing it there's water spitting out my bath plug home [sys] yes it must be a blockage on there [usr] ok obviously i've tried to plunge it but i can't see any nothing's coming up [sys] it must be somewhere deep down that's why you might not be able to reach through it [usr] ok [sys] would you to book us a job with us [usr] yes please [sys] no no problem have you got british gas plumbing in [pii] cover [usr] no [sys] is it a residential or commercial property [usr] commercial [sys] commercial what is it what is it [usr] it's a house sorry residential [sys] good resident [usr] sorry [sys] thank you can you please confirm the post code for me [usr] try [pii] [pii] [sys] [pii] [pii] [usr] [pii] [pii] [sys] [pii] thank you [pii] how long this has been happening just started today [usr] i'd say about a couple of days [sys] couple of days ok can you use your toilet or is it not usable at the moment [usr] i haven't used it obviously i'm too ski in case the water rises [sys] how many toilets do you have in the house [usr] pardon [sys] how many toilets do you have in the house [usr] the one [sys] ok can you use it or do you need somebody as an urgent appointment or do you can can you wait till to the next available appointment do you need somebody for tonight [usr] preferably [sys] no i mean have you used the toilet today is it working or [usr] have you have you said it this morning [sys] ok you use it ok no problem can you please confirm the first line of the address can you please confirm the first line | 7Quote
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[sys] thank you for calling dino rod [usr] ok [sys] partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us thank you for calling british gas you're speaking to [pii] and what with the new services team how can i help you tonight [usr] yes hello good evening ii i i have a a water leak from the shower i just realized i just saw that and i think i think i have a home care insurance with british gas [sys] ok what's your postcode sorry for you [usr] please it's [pii] [pii] [sys] [pii] [usr] and it should be in the [pii] [sys] and what is your house number sorry [usr] [pii] all [pii] [pii] [sys] ok bear with me and what does it start with [pii] sorry at all [usr] [pii] [pii] my brain is [sys] ok [usr] not working [sys] ok [usr] now but you [sys] the no i bring it up just now for you you said the leak was coming from your shower [usr] yes exactly my daughter was having a shower and i came in and i saw it was leaking down from the ceiling and it's right in the hallway i put a bucket there and when she stopped showering it's it stopped after a little while i think it is something with a shower that shower and and the the the problem is that i'm going i'm leaving for [pii] tomorrow at 430 in the morning and i'm coming back on the 29th and i i think it should be ok to just leave it it is for now because nobody is here to have to take any showers but when i come back it needs to be fixed do you think that would be something that the diner rod could help me with [sys] unfortunately not because the showers and parts that relate to showers aren't covered with the home care [usr] ok is it only shower pump because i had you do shower pumps right [sys] showers and their parts altogether aren't something that we cover [usr] really has that changed because i had i had i used diner rod before for a shower pump [sys] it might have been off the goodness of their heart in a sense in terms of our plumbing showers in their parts and shower pumps aren't covered neither are the seals and grouting [usr] but it [sys] it's something that they may be able to come out and quote you for if it's and if it's related to the shower and it's not something we cover [usr] is it not i mean that's really strange that i have i have the details here that diner rod is ww came and did the shower pump here i can't remember when it was but it was done and boiler and and on but has that changed then or it says plumbing as well when i'm on the website [sys] there is the plumbing there but with that there is exclusions of certain things that aren't covered and we don't do showers in their parks aren't covered at all the central heating or the plumbing and drained either [usr] it it's not covered in the home in in the insurance you mean or what [sys] yes your home care it doesn't we don't cover showers in the parts [usr] i [sys] on there [usr] i see i see but if i'm i'm renting this house and the landlord he lives in [pii] i'm i'm trying to sort this out but if if i call you back when i come back from my from my visit abroad would you be able to help even if it's not covered i mean then we'll have to pay for it or would you be [sys] we [usr] able [sys] need [usr] to [sys] to [usr] help [sys] speak to the dial we [usr] pardon [sys] need to speak to the dial team about that and they would be able to quote you on how much the repair would be [usr] which team did you say [sys] for [usr] which team [sys] it because i know we have a they know on demand team that you can speak to [usr] diner [sys] but it may need [usr] road [sys] to be the landlord that speaks to them [usr] the diner road team i thought i called the diner rod team i called the number [sys] i [usr] [pii] [sys] i'm british gas i can book out jobs for that you're probably enjoyed as part of your home care but they they not have their own local office and it would be them you would have to speak to regarding the quoting for jobs all i would be able to do is help you with the jobs that are covered under your home care booking out appointments and things that but for that you would speak to them unfortunately they are shot at the moment the [usr] ok [sys] shot is [usr] ok [sys] not one with [usr] well [sys] them [usr] i have informed [sys] yep [usr] the landlord we'll see what he comes back with and i and and i think i think that if we are not using the shower it should be ok right otherwise it would have been dripping nonstop anyway do you not think that [sys] if [usr] i can [sys] it if [usr] leave [sys] it's if [usr] safely [sys] it's leaking since the shower is not being used then it does sound that then you can also if it has you can isolate the water through the shower or if you're going away you can turn the water supply off as well if that's not leaking just now overnight then you should be ok with that [usr] i think i think all right well i will try to i will see what the landlord says and then we'll see go from there ok [sys] no worries at all well thank you much [usr] thanks [sys] take care have a good christmas as well [usr] thank you very much you too bye bye [sys] thanks bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hi there i've got a bit of a problem with the my mother well i don't know if it's the pipes or the plumbing in in er one of my bathrooms but it's a really bad smell of of sewage [sys] ok [usr] and it i'm not sure if the the pipes don't seem to be blocked cos there's nothing there's no water backing up or anything that but to be honest i'm not sure if there's a bigger issue with the property i'm not sure if it's got a soil stack a waste pipe vent fitted [sys] right [usr] i i'm at a bit of a loss really i was just wondering if it's something that someone will be able to help with [sys] ok i mean with it being a smell of sewage then we'd initially send out aaa drainage engineer first of all because even though there's nothing blocked visibly blocked it could be something partially blocked a bit further on [usr] ok [sys] but we'll take it from there is it a property where you live [usr] yes [sys] and are you the property owner and do you not have an account at all [usr] no [sys] for a standard unblock job between the hours of 86 monday to friday is 100 and £80 if the engineer came out and identified it was a bigger issue then he would refute you while he was there do you want me to arrange that for you [usr] the the thing is if because the the the other thing that just doing a bit of research on it is that it could be that there's an issue with with the fact that we haven't i'm not sure i bought the house two years ago and the previous owners had put an extension on and put a bathroom in this extension and there doesn't appear to be an obvious stench pipe i'm not sure if it's if i'm gonna be paying 100 and whatever quid to get the pipes blocked unblocked but that might not be the issue it might be that the the issue is maybe the the shower trap or the the vent pipe unit might be something completely different but obviously we're not sure we're not gonna find out till we get someone round are we [sys] no no i mean there's no call out fee i mean i'll what i'll do is i'll put a note on that obviously you're not sure what the issue is they only charge if there's any work that's being carried out [usr] right ok cos i i i've tried to get a plumber out the first plumber i got just put some sulfuric acid down a drain and i can't get back in touch with him and another one i spoke to said it's not a big enough job for him to come and do it i'd rather use someone [pii] where you know it's a reputable company but i say i'm not really sure what avenue we need to attack it down whether it's plumbing or drains or if [sys] it [usr] it is [sys] it sounds [usr] something that [sys] it it sounds as though it's strange to start with a plumber wouldn't deal with anything to do with your drainage pipes or anything that [usr] then if there was say if if there was a situation where just hypothetically speaking let's say the guy came round and he said you need you haven't got a vent pipe and you need one fit in is that something that that you'd be able to do [sys] they should be able to quote for [usr] right ok right [sys] i mean do you want me to put [usr] okey [sys] you through [usr] dokey [sys] to the local office and they can go through it and they're they're more technical than we are [usr] ok [sys] and they'll be able to go through it what's your post code and i'll put you through to them [usr] it's [pii] [pii] [sys] i'm just checking which office it is let me put you through now [usr] super thanks very much [sys] calling sub scan uds the uk's leading integrated survey specialists please choose from the following options if the extension you require please press star followed by the extension number for reactive drainage including residential properties press one for cc drainage surveys and jet vac tanker hire press two for underground utilities and topographical surveys press three for civils and lighting press four for cctv processing and reports press five for accounts and credit control press six for compliance hello is this scan [usr] hi there i've been put through to you from [pii] i i rang them with a bit of query about about the plumbing issue that i've got and they weren't sure whether it's something that they could send out the plumbing or draining department they said to ring you and and see what you thought [sys] right ok [usr] what it is i bought a house two years [sys] what [usr] ago and the previous owners built an extension and put a bathroom in it [sys] right [usr] and we've moved in and there's a really bad raw sewage smell [sys] yep [usr] we've we've been through a few options i got a plumber round and he put some sulfuric acid down the drains and that seemed to clear it for a month or two but it's come back again [sys] right [usr] and now i can't get in touch with him and a couple of other plumbers have said unless it's a full bathroom install they're not interested [sys] right ok [usr] it's another issue with it is that we i'm not sure we've got a stench pipe a soil a soil pipe i don't know if it's just that there's a a pipes blocked or if it's that there's an issue with maybe your shower trap or a water trap or something to do with not having the stench pipe i'm it's a bit of an appeal for help really cos [pii] i just wanted to send someone round to clear the drains and i was i i'm not sure it's i'm not sure that might that is the issue it might be but it might not be [sys] have you has anybody put a camera down just to investigate [usr] no [sys] see if there's any displacements or there's blockages [usr] no [sys] for down the line or has anyone said that to you that you might need one or [usr] no i mean i've seen it on the dina rod website that that's one of the one of the things that they do i just i was i didn't know whether it was worth paying for that if it was an issue with the vent the not having a stench pipe [sys] right [usr] it might be that that is an option we look at i'm just a bit stuck to be honest it's just a bit of an appeal for help i don't know what you think or what whether it's worth but i i just [sys] right [usr] don't know [sys] let me [usr] i'm [sys] just [usr] stuck [sys] have a word with someone in the office are you a home [usr] okey [sys] care customer or [usr] no i'm not [sys] all [usr] no [sys] right no problem just one second [usr] thank you [sys] thank you for calling sub scan the uk s leading integrated survey specialist please hold a member of our team knows you are waiting and we will be with you shortly here at sub scan we specialize in drain clearance jet vac tanker hire cctv drainage surveys pas 128 underground utility and topographical surveys our team are all highly skilled in the industry and we work very hard to ensure that all our clients have complete peace of mind in our service thanks for calling here at sub scan our ability and commitment to provide a high quality service at a competitive price has enabled us to build long term relationships with all of our clients and we believe that this is testament to our efforts visit sub scan dot com to find out more thank you for calling sub scan the uk s leading integrated survey hello hi [usr] hm [sys] i'm just gonna i'm [usr] hi [sys] just gonna pop you through to one of my colleagues is that ok can [usr] fine [sys] i just take your name again sorry [usr] it's [pii] [sys] right no problem at all it won't be a moment thank [usr] cheers thank [sys] you [usr] you [sys] thank you for calling sub scape is that there [usr] it [sys] [pii] [usr] is [sys] my name's [pii] i believe you're having some problems [usr] hiya [sys] with an extension [usr] i am and i don't know where to go i don't know where [sys] not [usr] to go [sys] a problem [usr] next [sys] i'll tell [usr] i don't [sys] you [usr] know [sys] what [usr] what your colleagues told [sys] i'll [usr] you [sys] tell you [usr] it [sys] what if you do you wanna run through from from top to bottom of what's going on we'll have a bit of a talk about it [usr] perfect i rang dina rod initially and they've put me through to you guys and i'm not sure it's something that you can deal with or if it's [sys] right [usr] a plumbing issue ultimately the issue is the bathroom smells there's a raw sewage smell coming from [sys] right [usr] the bathroom [sys] is your bathroom upstairs or downstairs [usr] couple of [sys] right [usr] upstairs it's on top of a garage there's an extension put on top of a garage there's two bathrooms back to back on top [sys] on [usr] of this garage [sys] top of the actual [usr] and i think [sys] on [usr] they share [sys] top [usr] this [sys] of the extension right [usr] correct [sys] ok [usr] it's a aa double garage and then on top of the double garage there's an an ensuite and [sys] and [usr] a and [sys] is [usr] a bathroom [sys] the [usr] back [sys] is the [usr] to [sys] garage [usr] back [sys] original to the outside is the garage the extension [usr] good question i think it was a single garage initially and i think they extended it [sys] and [usr] to a double when they put the bathrooms [sys] ok [usr] above it [sys] then i'm just trying to gauge what what what would what would have been in the ground initially there was a garage there they've probably extend they've probably extended it to a double garage and then and then they've also put an extension on above that right ok [usr] what we've got in in that garage there is there's a a drain with a cover and that's where all my all my pipes meet that's [sys] inside [usr] the external [sys] inside [usr] drain cover that's [sys] the garage [usr] in the garage [sys] ok [usr] inside [sys] i've [usr] the [sys] got [usr] garage [sys] you going on [usr] well i i i'm not sure we've got a stench pipe i don't think we've got any [sys] yep [usr] soil pipe this smell that we've got i'm not sure if it's a blockage or if it's [sys] do [usr] maybe [sys] do [usr] the shower [sys] from from when from where your toilets leave from where your toilet drainage leaves your bathrooms upstairs do you know in your head do where them pipes go [usr] you can see them in the garage we've we've a previous plumber cut a hole in the plasterboard ceiling to have a look under the showers they it looks the pipes from both these bathrooms join together and have got the same waste pipe that then is accessible [sys] right [usr] from the garage [sys] then the two toilet pipes join together upstairs and then from can you do where the pipe then transfers from upstairs to downstairs [usr] yes i can see it [sys] right [usr] in the garage i'll just have a look through it it it it's a thick maybe [sys] yes [usr] a four [sys] yep [usr] inch [sys] yep [usr] black [sys] yep [usr] pipe [sys] ok and then [usr] that that that join that from the ceiling down to down to the ground in the garage and then it goes into that [sys] right [usr] drain [sys] ok [usr] that i mentioned [sys] if you were to get somebody else to flush the toilets upstairs would you be able to see in that i see the inspection chamber the manhole in the in the garage would you be able to to tell which pipe that that comes out of in the in the garage in the inspection chamber right [usr] yes there are i think there are three there are three that lead into it and you can see [sys] right ok [usr] you can see [sys] ok [usr] which one it is [sys] just trying to gauge if if there's access up from from the id downstairs the inspection chamber downstairs in the garage i'm just trying to work out in my head if there's access from there upstairs to the toilets and stuff that [usr] i think [sys] right [usr] i i [sys] because [usr] think [sys] what we [usr] there [sys] what [usr] is [sys] what what i would i mean we'll move on to problems further on but what initially in my mind in my mind what i'm thinking is you you would need or you would benefit from a visit from a jet van rather than just a camera and it all comes it's the same way the initial visit from anything that we do is a is a jet van which is a push rod camera and a jetter what you do what you do is we don't charge [usr] right [sys] for a camera and then say you need a jet as well it just comes together and then if there's any any blockages [usr] brilliant [sys] that they're just clearing them and then but i'm just trying to gauge i don't want to say you need a visit and then they get there and and then find that they can't even access any of the pipework that might be the problem what i mean by [usr] absolutely [sys] the sounds of it we can probably get access to the drainage that comes from the toilets upstairs from downstairs and [usr] correct [sys] the pro where are you getting the smells [usr] in the bathroom it furthest away we've got a bath and then we've got a shower a little bit closer and then we've got a toilet and then it exits the bathroom in that order and we can the the smell comes [sys] right [usr] from the toilet and the shower which is initially the first plumber i got [sys] fucking [usr] just put some sulfuric acid down the shower and it's it's it seemed to solve the problem [sys] he [usr] for a couple of months but then it's come back but then he made the mention he he referred to the fact that we haven't got this soil pipe [sys] we [usr] as well we've not [sys] a [usr] a vent [sys] valve [usr] pipe pipe [sys] on it [usr] as it fitted [sys] that's i know what you say ok right [usr] exactly [sys] that to me in my mind that sounds it's either smells coming from sewer downstairs outside transferring back up the pipework and then into and then out of your shower which which would would be right i mean these these these things happen it's either that and if that's the case then obviously the trap on your shower isn't withholding water the smells getting back up what i mean now shower shower traps are notoriously problematic i mean i am in the middle of mine at home stripping shower tray out and it's coming through kitchen [usr] right [sys] ceiling and all that i understand what i mean i know the [usr] ohh [sys] problematic now i would say that when you've got a shower tray you all you're always at risk of getting i would say because of the fact that there's no actual water seal that back of your toilet you've got your you've got your water seal on which which stops the smells coming back up you see the only time you'll get smells from the toilet is when you will flush it and it you get that bit of an air gap and it smells we get back up i would say you're probably getting your smells from your shower more than your toilet i would [usr] see and we were getting it originally we were getting [sys] is [usr] it from [sys] that further [usr] other bathroom [sys] away from from the from [usr] and then [sys] the [usr] seems [sys] outside [usr] to us [sys] drainage or [usr] same [sys] not [usr] exactly [sys] no [usr] the same distance they're built [sys] right [usr] back [sys] ok [usr] to back [sys] ok [usr] they're they're right next to each other they've got joint [sys] right [usr] i think it's [sys] ok [usr] joint [sys] i would say that there's probably there's probably two things that could be happening here i would say the the likelihood is that you're probably getting smells back up from the drainage outside you're probably getting smells back up and through the shower trap in the bathrooms if the sulfuric acid or the or the drain cleaner what your man poured down originally solved the problem i would say that you've probably got a bit of furring on the pipes leading from from the property [usr] right [sys] or from your inside drainage to your external drainage that might be giving you a bit of a bit of gp but you also there possibly could be some standing water in there now from my own experience as a drainage engineer i will tell you that the worst smelling thing from your household property is shower your shower and your washing machine and dishwasher now if your washing machine and dishwasher discharge into the same [usr] got you [sys] system as your shower trays connected into before they hit the outside drainage you are guaranteed to get smells from that [usr] but i think luckily i think that's a different one they the the kitchen seems to go into that ic [sys] right well [usr] thing [sys] you [usr] that it seems to [sys] you're [usr] be on [sys] pretty [usr] a different [sys] lucky [usr] pipe [sys] that they [usr] into [sys] are [usr] that [sys] the the detergent that that that you wouldn't think it would be it does it smells but i would personally [usr] no [sys] say that if the problem is bothering you that much i would probably say you could do with a jet running through the pipework from the ic inside the property now if the problem is not bothering you that much and you can live with it then then all all well and good but i would say i would [usr] no it [sys] say [usr] is [sys] the [usr] we're [sys] initial [usr] we're at the point where [sys] the [usr] we need [sys] initial [usr] it doing [sys] thing to do would be to a visit from one of our reactive jet van units that would be that they would you go through this with them i mean we'll talk to them before they come but if if you go through the conversation that me and you have had you can tell them what i've said what you've said what your problems are it gives them a pretty good idea and then they would be able to from the ic get what they can get from the ic if there is from the from the inspection chamber in the garage if there are laterals or adjoining pipes let's say come from your shower and drop into the internal drainage they won't be able to go from the internal drainage up the connection if you because we call it a blind connection they can't turn the jet and go up the blind [usr] got [sys] connection [usr] you [sys] they will only be able to jet from the ic the inspection chamber [usr] right [sys] up the pipe into to inside and the furthest point of the inside let's say you would normally say that that is the toilet they will probably be able to jet from the outside inside to the back of the toilet and clean that pipework anything to do anything from your shower [usr] right [sys] that connects into your internal pipework you're looking at a plumber just because of the shower tray or your bath panels or stuff that that might be to that drainage is a plumber's problem but i would say that the smells you're getting probably coming from the actual drain pipes i [usr] it and it doesn't seem to be just one of the things you mentioned earlier on was the external when when i lift the ic [sys] right [usr] when i lift [sys] it's [usr] the [sys] all [usr] cover [sys] it's [usr] on [sys] all [usr] the ic [sys] kind [usr] there's [sys] of pointing [usr] no smell coming [sys] to [usr] from that [sys] it's [usr] i'm not [sys] all kind [usr] i'm [sys] of pointing [usr] convinced [sys] to your internal [usr] i think [sys] drainage [usr] we [sys] in it i mean the only thing that sticks out in my mind is you might have a little bit of we call it fouling what sticks to the pipes your toilet tissue your your the waste sometimes it just sticks to the pipes if there's not enough flow through it these new toilets what they put in from when when you were in school back in back in the day when you have them big massive systems that flush nine liters of water down there at once they don't they're not that anymore you get a they're trying to be a say economic and flushing three liters of water water at once it just it's not enough no no what i do i mean i have this argument in my [usr] it's [sys] house [usr] not [sys] all [usr] good [sys] the time [usr] is it [sys] and i tell them i've got two girls and and and a partner and i say if you go to the toilet i don't care if whatever you've been the toilet you flush it twice because just flush it twice and i [usr] exactly [sys] it just doesn't [usr] cos [sys] help [usr] that's [sys] and [usr] it cos [sys] i always [usr] they've all got [sys] say i say [usr] these short [sys] you need [usr] flushes [sys] to give [usr] now [sys] it whenever [usr] haven't they which [sys] whenever i've been out on on the tools i always say to to the customers and give it a courtesy flush flush it once wait for it to refill flush it again because i know it might use another three liters or six liters of water but it's going to stop these problems in in the long run but what we'll do is if you're happy if you want to go go forward and and book a unit in i will pass you back through to [pii] the lady who you spoke to initially because i don't book any work in you see i will pass you back through to [pii] if you want to have a conversation and let her know i mean she's listening she can hear what i'm saying to you but if you want to let her know what you would i mean my recommendation is that you would just be you would book in whatever they book you in for i think i don't know how long each each booking appointment is but if you would book him for one of our jet van units and they would have on them they would have disinfectant the ability to jet the pipes and then the ability to survey the pipes all at once you see i mean that's just how we do it [usr] from i i think i'll probably do [sys] that's [usr] that [sys] all [usr] but [sys] right [usr] just just racking your brains there i'm really really sorry about this but it's the the first the first plumber that i got to come round now has just gone off combs and er the other another couple of plumbers that i tried to get in touch with are not interested if it if it we have a stench pipe we having a soil pipe [sys] it depends [usr] if we've not [sys] how [usr] got one [sys] the drainage [usr] is that gonna [sys] runs [usr] cause issues [sys] in the [usr] as [sys] house [usr] well [sys] now if you've got if the drainage in the house i i can't really say until you until you see how the drainage is built to be honest with you because sometimes you have an internal [usr] fair [sys] we [usr] enough [sys] call them an internal stack an internal soil stack an internal soil pipe and if it is an internal soil stack or an internal soil pipe then you would expect to see a day go valve on the top of that which it lets air into the soil pipe when you flush your [usr] right [sys] toilet and there's the rush of air that the rush of air going down the pipe because the the water is washing down the pipe and sucking the air with it it will let the air come into the pipe but it won't let the air go out of the pipe now i can't see if you don't have an [usr] right [sys] internal stack i can't see that really causing any issues i could see issues being caused if you did have an internal stack and it didn't have a go or it had a faulty or that is where you get problems but if you've built it where you don't have if the internal stack is just hard piped into the into the toilets and doesn't have a stack that continues up normally you would have a stack that continues up and you would expect it to come out of the roof or i say if it's internal have a day or if they haven't installed that i can't see it causing massive problems the only thing that would make it cause a smell problem is if you flushed one toilet and the air can't be can't get into the pipe properly as it goes as the water goes down it will create a vacuum and possibly suck the water out of your traps in your bathroom which then would cause you a problem because what's happening is it's it's sucking the water out of your traps and then giving you a smell problem it would suck the water out of your bath trap before it would suck it out of the toilet because there's less weight of water in there if that's what's happening if that's happening and it's sucking the water out of your traps well then that [usr] right [sys] would give you a smell problem but what they will do is when they put the camera up they will be able to tell you if you've got an internal stack that you don't know about or you can't see which i i appreciate that we all know everything about our houses i know exactly how my drainage runs in my house you see [usr] no i don't exactly and i i'm the opposite we we've just inherit well not inherited we we've bought it and moved in and it's only since we started having these problems that we we've had to i said we've had to cut a couple of holes out of the plaster board in the garage and right that's that's where that is and then that's where that is i honestly don't know and i only know from looking [sys] right [usr] we've been around the house and it's just it's a funny shape we can't see all of the roof but i'm i [sys] right [usr] i'm not [sys] no [usr] 100% [sys] problem well [usr] there's [sys] i said if [usr] external and i i have [sys] if [usr] got [sys] there [usr] no [sys] is no stack [usr] what they've done internally [sys] and it's and it's got no and it's got no point of any air getting into it there's a possibility that it could suck your traps out when when you flush the toilet and then that's where you would get some smells from as well but they will be able to determine that when they put the camera up the only thing that [usr] right it seems that well i was gonna say it seems worse when we've after we've just had a shower an hour or two within an hour or two after that it seems really bad then and then just during the night if missus leaves the toilet lid up and i'm she's ohh the bathroom stinks [sys] no [usr] i'll put the toilet lid down then and then it it seems [sys] right [usr] that does it it is that [sys] that's [usr] i don't know it's a residual smell at least immediately after the shower's been used but then just [sys] i would say [usr] just a couple [sys] it sounds [usr] of hours [sys] very much [usr] through [sys] you [usr] the [sys] might [usr] night [sys] have [usr] with it [sys] some [usr] from [sys] you might [usr] the toilet [sys] have a bit of foul in up on the pipes they'll they'll be able to tell you that when they survey it [usr] right [sys] it's these things are they're very ambiguous you know what i mean er we have this quite a lot where people say we've got a smell or now we haven't got a smell it's a bit your car if your car's doing something and then you take it to a garage and you can guarantee that it won't do it when you get there what i mean it's it's the pretty much the same thing [usr] and it's fine [sys] but [usr] exactly [sys] i would say you there's you either haven't got a stack and it's sucking the traps out and that's where you're getting your smells from or you've got a bit of fur in and a bit of standing water maybe in the pipes the pipes might be bellied a little bit you might have a bit of standing water and that's where you're getting your your smells from i would say without getting eyes on and and and hands on i would say that's possibly a problem but [usr] right [sys] you would need a little bit of physical investigation to to confirm that and i said they're very ambiguous they might get there and they might say to you hey everything's [usr] no [sys] bloody [usr] worries [sys] clean and and what not and and and then we'd have to we'd have to rethink about the problem but until that point i think you're at a point where you'd benefit from a visit from a jet to give give your drains a bit of a clean bit of a survey draw you a map of what they see and then you can [usr] definitely [sys] on it and let it develop and see if see if you [usr] at that point then once they they they're going up [sys] yes [usr] what [sys] from [usr] i then need to do then if that doesn't fix [sys] because [usr] the [sys] they'll [usr] problem [sys] be able [usr] is get [sys] to [usr] a plumber [sys] they'll be able [usr] to [sys] to [usr] kind [sys] say [usr] of go [sys] we've [usr] the opposite [sys] got [usr] way [sys] to this point here this [usr] then [sys] is the [usr] start [sys] toilet [usr] the trap [sys] and then it's a case [usr] and [sys] of [usr] work [sys] you [usr] his [sys] know between [usr] way down [sys] them and you going inside the house and this is this toilet this is this toilet or there's a there's a connection there just run that tap and let me see what comes out of there hey run that tap for me what i mean and then you can map out where your drainage goes just by [usr] got [sys] running the [usr] you [sys] tap flush of toilets running the running the bath and you can map out what goes where and whereabouts in the house it goes you get a better picture of that and then you can go from there and [usr] perfect [sys] you say if there is if that doesn't solve the problem then that is correct you would need to look at contacting a plumber with all the information that you've got at hand after we've made a visit cleaned all your drains and see where you stand from there [usr] brilliant [sys] right [usr] see i i went through dina [sys] they [usr] rod and i think [sys] they [usr] they [sys] do [usr] do plumbing [sys] because [usr] as well [sys] i mean [usr] don't they i think they [sys] use [usr] they've put me through [sys] us for [usr] to [sys] the [usr] you [sys] drainage [usr] guys for [sys] and [usr] the [sys] then [usr] drains [sys] i think they [usr] but i think [sys] may [usr] they do [sys] have [usr] plumbing [sys] their own [usr] as well [sys] plumbers but no that's not a problem [usr] perfect [sys] i [usr] right then mate [sys] right [usr] i i really [sys] not a problem [usr] appreciate [sys] i'll get [usr] time [sys] i'll [usr] there [sys] put you back through to [pii] [usr] i'll i'll [sys] and i'll let [usr] speak [sys] her [usr] to [sys] advise [usr] i'll [sys] you on [usr] speak [sys] what [usr] to her and get [sys] er what [usr] booked [sys] sort [usr] in then [sys] of booking you need all right mate thank you very much [usr] brilliant [sys] cheers pal [usr] fantastic thanks very much really appreciate that cheers thanks a lot [sys] thank you for calling sub scan the uk s leading integrated survey specialist please hold a member of our team knows you are waiting and we will be with you shortly here at sub scan we specialize in drain clearance jet vac tanker hire cctv drainage surveys pas 128 | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to how can i help [usr] hi good morning my name is [pii] i got your number through a neighbor we have an issue with our drainage in the kitchen two sinks that are very poorly draining at the moment and there is also a connection back to the dishwasher which then overflows into the dishwasher which causes the dishwasher to not run i don't know if that makes any [sys] ok [usr] sense to you but i'm sure it does i'd to book in one of your technicians please [sys] sure can i just check is this your own premises [usr] we own the house yes [sys] and you don't have british gas home care for plumbing and drinks [usr] i don't think we are with british gas but i don't think we have any [sys] let [usr] additional [sys] me [usr] home care [sys] let me just have a check can i take your postcode please [usr] sure it's [pii] [pii] [sys] and the first line of your address please [usr] it's [pii] [sys] and can i take your name please [usr] [pii] [pii] [sys] first name [pii] [usr] as correct yes [sys] have a look no as you said you just have a british gas account there's no further cover on that we could still do the job of course it would just be a one off payment if that's ok [usr] we do we do have an obviously a home insurance but i i i'll sort that out directly [sys] ok [usr] with them [sys] it was [pii] 14 [usr] a number 14 correct yes [sys] and then is [usr] [pii] [sys] thank [usr] [pii] [sys] you and the best phone number for you please [usr] [pii] [sys] yep [usr] [pii] [pii] [sys] and it's just the kitchen and the sink drains that are blocked it's not the toilet [usr] no it's just the kitchen the two kitchen sinks which there are two sinks and i believe [sys] right [usr] they drain into the one pipe and a dishwasher that sits next to it but the drain over spills because it doesn't run through it also spills into the dishwasher [sys] and er can i just check this number in your house with any vulnerabilities ok good [usr] no no longer better teaching [sys] just trying to check the available i'm just gonna check their availability now [usr] sorry sure no problem [sys] right it saying they are available today if that's ok [usr] you've got somebody available [sys] it's [usr] today [sys] just down as an all day but what would happen is that the guys [usr] what [sys] themselves [usr] time [sys] will call when they're on the way if it's not convenient obviously just say to them can they make it for a bit later on [usr] sure i the only thing i would to do before somebody arrives is get my hands [sys] ok [usr] on the drawings of all the piping underneath the floor i think that might be useful for you guys and i can't guarantee i'll have that today because the builder is that's [sys] tomorrow [usr] a good idea [sys] again [usr] what's your [sys] all [usr] availability [sys] day or thursday [usr] tomorrow [sys] all day [usr] perhaps ok all [sys] no [usr] right [sys] problem [usr] can we do [sys] as i said the guys themselves [usr] thursday [sys] will call them run [usr] please [sys] the way and they'll come around and do an inspection they refund the blockage the price starts at 180 including va t then it's a cash or card payment to them once it's finished all right that's all done for you now thanks [usr] ok [sys] a lot bye [usr] all right thank you very much bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes hello you're through to how can i help [usr] hello i just wanted to find out your how much you charge to unblock a toilet [sys] that really depends on the time and the length of time it takes the engineer normally price the job we we don't give prices out [usr] the what the person has to come [sys] depending on how long it takes [usr] ok i don't know how it is to unblock a toilet you can't say roughly how much it is [sys] no i can't [usr] ok all right thank you [sys] all right thanks [usr] sorry | 7Quote
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[usr] hello [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] you right what you doing is soup there's all different [sys] we record [usr] soups here [sys] calls for quality and training [usr] i'm the one [sys] purposes [usr] who need her anyway i just brought that in today [sys] dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] i i'm the one in eating now i i couldn't eat i couldn't eat after dinner that i'm the one in eating out cos that there's shit coming up that drain there's crap [sys] good afternoon [usr] coming up that drain hello [sys] how can i [usr] hi i'm wondering if you can help hello [sys] hello how can i help you [usr] can you hear me how [sys] i can hear you can you hear me [usr] i can now yes thank you i just wanted to know how easy is are you in [sys] we have offices all over the country [usr] right we've got a my my mum lives on her own she's 90 years old and she's got a block train outside which i phoned the water board about when you're flushing the toilet it's all the sewage is coming back up outside [sys] bye right ok [usr] the water board said that they they they'll come out they don't know if it's they don't know if it's the main sewer or if it's a problem with the toilets here [sys] ok [usr] but they said it'll be [sys] [pii] [usr] up to 7 72 hours before they might be able to come out [sys] right if you wanted dino to come to the property price wise you'd be looking at about 100 and £80 which includes the va t [usr] plus [sys] if it turns out to be a shared drain it will be the waterfall that still have to come out to the property anyway [usr] right what would it would be 100 and £80 plus vat did you say [sys] that includes the va t [usr] that [sys] yes [usr] that's includes the va t and the i'm not i don't really know anything about drains the thing is what's happening is that when the we're flushing the toilets all the sewage is coming up the drain is that possibly an is it a problem that's ours or is it the water board's responsibility [sys] it depends on what the issue is that if it's if you've got a blockage between your house and the manhole it'll be your responsibility if [usr] right [sys] it's from the manhole itself and that manhole is a shared drain it'll be the waterfall [usr] right they're they're going to come out anyway and have and check the the main drain would be worthwhile me getting somebody for down the road to come out and check er to check the obviously i'm worried that i don't stay with my mum i'm worried that i go away and then the toilets back up er come into the house [sys] it's completely up to you i can book you an appointment for a drainage appointment for an engineer to attend [usr] er [sys] but [usr] would [sys] i said it will be it will be 100 and £80 which includes the va t if [usr] right [sys] you're happy to proceed i'll be able to take some details and get an appointment booked in [usr] right ok and how when would you be able to put that in [sys] i'd have to take some details and once i get to the diaries it'll tell me what the availability is in that area [usr] right ok i'll be just two seconds i'm just texting my brother to let him [sys] ok [usr] and that if it's 100 and £80 per call out is that covered or everything that's everything that's involved [sys] it's a 100 and £80 which includes the va t [usr] -huh [sys] for a domestic property a home address monday to friday between eight and six [usr] ok [sys] that includes an unblock at a property if it's something more severe if the drains have collapsed or you've got three routes also quotation or work anyway the engineer would have to quote for that type of work on fire and it would probably have to be rescheduled for a date that they can attend but [usr] 54 [sys] but it's very rarely if you've got anything that unless you've got significant evidence of a bit of a bigger issue [usr] -huh it's probably just the fact that we've had much rain i think [sys] possibly [usr] can i'm not sure what to do whether to wait on the water coming because the thing is if they [sys] yes [usr] come in if they come [sys] they [usr] in | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] hm [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively [usr] it [sys] please hold and your call will be transferred [usr] hm [sys] to a customer service advisor [usr] i needed to wash my hair though [sys] we record calls [usr] hm [sys] for quality and training purposes good evening thank you for calling dino you're speaking to [pii] how may [usr] hello [sys] i help [usr] i rang yesterday and er arranged for someone to come and look at our drains er at [pii] the local plumber did try to attend but couldn't park and couldn't get access to the back yard we arranged for someone to come back at three o'clock this afternoon and we've not heard anything not had a phone call nobody's arrived [sys] ok do you have ad y number at all [usr] i don't know hold on no i don't think i do where would i find that [sys] not to worry can i take your postcode please [usr] it's [pii] [sys] you would have spoken i'm assuming to the local office who rearranged for three o'clock the local office is now closed i can only see as much as i can i'll take a look can i take your name please [usr] [pii] [sys] ok just bear with me a second and is it possible just for data protection you can confirm your address for me please [usr] [pii] [sys] lovely thank you just let me take a moment just to have a look [usr] ok [sys] can i just check your phone number [pii] [usr] that's right [sys] what i'll do is just bear with me i'll put you on hold and i'll call the engineer for you [usr] ok thank you the lane was clear when i came down just now [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers [usr] friday tomorrow [sys] whatever [usr] i don't [sys] your [usr] know [sys] problem [usr] where the weeks [sys] or [usr] go [sys] situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 265 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices [usr] ok [sys] visit dino dot com for further details or to book an appointment online [usr] take somebody bought me a cake i've eaten one already they they were four apparently [sys] would you to save water [usr] that [sys] but are not [usr] they [sys] sure where [usr] reheat [sys] to begin [usr] really [sys] dyno [usr] well [sys] plumbing can help we have a range of water saving [usr] yes [sys] devices [usr] yes [sys] available to find out more visit dino dot com today hello there hi i'm just on [usr] hello [sys] the phone to the local office just bear with me please they're trying to find out [usr] ok [sys] what's happening ok [usr] ok [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 [usr] right [sys] days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price hello there thank you for being patient [usr] hello [sys] i've just i've just spoken to the office and they have just sent an email to dispatch and a lady called [pii] is gonna call you hopefully within the next hour just to [usr] right [sys] confirm what's happening all right i'm afraid i don't have much [usr] right [sys] more than that [usr] ok [sys] but as i said somebody from the local office is calling you within the next hour all right thank you [usr] ok [sys] bye bye [usr] right you ok thanks very much ok bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] hi mate i got the drop er block drain between me and the neighbor i haven't got no manual covers on my side it'll have to be rodded from the neighbor's house i was just wondering how much that would cost [sys] our minimum charge on a weekday to clear a blockage assuming there's no damage to the drains is 100 and £80 [usr] or i need a band right would she [sys] that's [usr] need to ring [sys] on a monday to friday [usr] er it's saturday today isn't it [sys] it is on on saturday i doubt we'd get anyone out to you today at this time anyway but on sunday you'd be looking at 237 [usr] 237 and that will have to be tomorrow [sys] that would be for tomorrow yes and 100 and 80 on monday you're paying £57 more [usr] right ok i'll er i'll go and let the neighbor know and she's currently trying to claim on her insurance i think i'll go and [sys] right [usr] her [sys] ok i mean we don't have availability on sunday at all areas it just depends we'd have to raise a job and check it may end up being monday anyway [usr] ohh [sys] because [usr] right [sys] we service all the british gas customers you see really [usr] i [sys] just [usr] rang [sys] depends [usr] seven [sys] how [usr] trent [sys] urgent [usr] because [sys] it is [usr] it's a shared thing i've rang seven trent but they can't they're looking tuesday and it's backing up [sys] i mean [usr] and it's backing [sys] if [usr] up [sys] it's [usr] and coming [sys] a sh [usr] on to my garden it's not great [sys] right if it's a shared drain the water company are responsible and they will clear it free of charge for you but as you say it it's tuesday but we may not be able to get anyone out till monday anyway [usr] i know ok mate thanks for your help [sys] you're very welcome if you need us just give us a call back [usr] will do mate cheers bye [sys] cheers thanks bye [usr] alright | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] how can i help [usr] hi there i don't know if you're the right people to contact but i've got an issue with my dishwasher and i've had you recommended to me it's a a camera dishwasher it's outside of its warranty with the company we've purchased it from but we we know what the issue is but we can't solve it it's a blockage that we've only been able to engineer access previously to to clear it and it's it's happened again it's just remnants of food really the dishwashers and not really i have to admit i'm just wondering if that's something and what your your costs would be for getting [sys] no [usr] somebody [sys] problem [usr] out please [sys] we can deal with that we can get engineer to come down and unblocked for you there's no call out fee however unlocked charge is 100 and 70 [usr] 170 [sys] -huh [usr] to bracket right ok and what's the availability [sys] what's your post [usr] just [sys] code [usr] i can think about [pii] [pii] [sys] and the first line of address [usr] number [pii] [sys] thank you are you looking for at this minute or you just checking availability no worries [usr] no i just [sys] how [usr] want [sys] many [usr] to check [sys] minutes [usr] now please ok [sys] ok the other just showing ok ok it's showing monday no sorry this monday we can get someone out today between now and [usr] next [sys] six [usr] monday [sys] at the latest take care bye [usr] right ok i'll have a think about that and call back if i want to go ahead thanks very much thanks bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name's [pii] how can i help you today [usr] hi [pii] hi i i've got a block train in my pub i need somebody you gonna have to come out and have a look at it please [sys] ok can i just clarify is this domestic or commercial property [usr] it's a commercial property [sys] and do you have any form of long term agreement or key account with either british gas or dina rod for plumbing and drains at all [usr] no [sys] no have you used that service before [usr] i have [sys] could i have your postcode the first line of the address and the pub name please [usr] yes it is the postcode is [pii] [sys] sorry [pii] [usr] [pii] go that's right [pii] [sys] [pii] [pii] thank you and the pub name please [usr] it's kinani [sys] punani thank you ok bear with me one moment [usr] thanks [sys] what i'll need to do is pop the details on the system this will then get sent over to our local office and they will contact you to arrange for an engineer's visit at your convenience and also go through pricing with you is that ok [usr] that's fine then [sys] all right i've got nothing coming up on here for pun [usr] the address or the previous job [sys] for the previous job i mean [usr] the previous one are you for a different hotel i've got a few hotels [sys] all right [usr] in [pii] [sys] that's that's fine ok i'm just gonna pop the details on bear with me one second [usr] sure [sys] who to [pii] there we go and could i have a contact name and number please [usr] yes i'll give you my name and number my name is [pii] it's spelled as [pii] and my number is [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and can i just ask how would you be paying for any works undertaken on the day [usr] just the they'll they'll pay at the h and n at the pub itself they'll go pay them [sys] no that's fine thank you can do you have an email address at all [usr] yes i can give you my email address which is my full name which is [pii] [sys] [pii] [usr] [pii] [pii] [sys] thank you ok that's the first part on i'm just going to pop a note on that you've got a block drain [usr] yes that's right [sys] but but [usr] bless [sys] i'm terribly [usr] you [sys] sorry thank you is that outside of the property [usr] no it is inside the property they are about maybe it seems to be blocked train when we flush one of the toilets the water comes from the other one [sys] right ok when you flush the toilets [usr] the water just backs up [sys] no problem causing the toilet two back up one gosh and is there anybody at the property classed as vulnerable at all [usr] no [sys] no thank you all right i'm gonna get this sent over now for you and [usr] that's great [sys] you should hear from our local office shortly to arrange for that engineer's visit [usr] right ok would would is there any way that can mark us as as an emergency at all is that how you can [sys] it is it is booked as an emergency for you [usr] ok because obviously we don't have any dollars operating in a bit of pub right now [sys] no no i completely understand it has been sent over as an emergency to our local office to get an engineer out asap for you [usr] right ok that's fine ok dokey do you have a reference number for me at all for this call [sys] i'm just going to get that now for you the [usr] sure [sys] booking reference number you [usr] yup [sys] need just in case you need to contact us is [usr] yep [sys] 373 9121 [usr] 3739121 that's great [sys] and that's [usr] excellent [sys] all booked in for you [usr] that's great and do you have a local office number at all i can get or can i if i don't hear from [sys] i can get i can get that for you one second [usr] sure thanks [sys] the contact number is [pii] [pii] [usr] [pii] [sys] [pii] [usr] excellent that's great thank you very much for your help [sys] no problem thank you much for your call and have a happy new year [usr] you too as well cheers and bye bye [sys] take care now bye [usr] you [sys] bye [usr] too bye bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 360 hi you're through to [pii] how can i help today how it works is [usr] hi i was looking [sys] i'll [usr] for [sys] run you through [usr] a quote [sys] it real quick [usr] to unblock [sys] between [usr] a section [sys] the hours of eight [usr] of [sys] am [usr] pipe [sys] and six pm the price starts at 100 and £70 including va t the call out fee for engineer is free of charge and it's payment on completion via cash or card the engineer will obviously come around and assess the work and [usr] ok [sys] they'll give you a free [usr] it's fixed [sys] quote [usr] price [sys] whilst [usr] and then [sys] he's [usr] they [sys] there [usr] determine the [sys] but [usr] when [sys] obviously [usr] they get here [sys] through myself i can't see the work the price starts at 100 and 70 no worries bye bye [usr] ok i'll have a think about that back to you cheers bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at turn on demand how may i help [usr] hi there i think we need an emergency call out to a factory in [pii] in [pii] [sys] right ok that's for today you're looking at is it [usr] yes we've started to get everything coming up in the warehouse and outside in the drains [sys] right ok well we're very busy at the moment i'd need to speak to the local office and see if they can accommodate that can i take the postcode [usr] it's [pii] that's kinton confectionery i'm su i'm pretty sure they've been out there many times [sys] are you ok to hold a second while i speak to the local office [usr] fine [sys] that's great hello thanks for holding for me [usr] that's right [sys] right they can do tomorrow they can't do today no availability [usr] right ok that's a bit of a problem because i think the factory closes at six o'clock in the morning it's [sys] right the doctors [usr] a buggery [sys] stop till late [usr] of time isn't it ok ok i'll leave i'll leave it for a minute because [sys] ok [usr] obviously if nobody's on site i'll have to see what i can do for tomorrow [sys] absolutely otherwise it would be wednesday after the boxing day but [usr] the the factory's shut as well you see the only trouble is if it's coming up in a warehouse that's the biggest problem ok i'll i'll go and i'll have to speak to my boss i'm just a maintenance engineer on shift i'll have to go and have [sys] yes [usr] chat with the boss and see what he says [sys] absolutely [usr] ok [sys] ok [usr] ok thank you very [sys] cheers [usr] much cheers [sys] thank you bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks vidino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you to dia part of its gas [pii] speaking how can i help [usr] sorry i didn't catch your name [sys] [pii] [usr] [pii] morning [pii] my name's [pii] do you want my postcode will that call it up on the screen [sys] is it to do with a chargeable job or is it [usr] yes [sys] a home care [usr] chargeable [sys] what's the postcode [usr] bravo [pii] [pii] [sys] and the address please [usr] [pii] [sys] and what name was it did you say [usr] i'm [pii] [sys] how can we help [usr] [pii] i accepted a quote a couple of months ago to have my drain cover replaced [sys] right [usr] is it have you got the screen up with all the notes and then i had a bit of a blocked drain at the weekend that seems to have moved well i don't believe it's moved well it hasn't gone i just believe it's moved somewhere else and i've been trying to telephone to see when i can get the drain cover replaced and the drain's cleared [sys] alright let me put you through to them then have you got their number as well the local [usr] well [sys] office who's on the quote [usr] [pii] does [pii] ring it out because he dealt with the issue back in september [sys] that's the office name [pii] they're the ones that do the quote for you [usr] yes i've got his number do i just ring his number then [pii] [sys] is it the [pii] [pii] [usr] hold on hold on hold on you're too quick bear with me i'm i'm [sys] ok [usr] an old lady hold on hold on hold on contact who is it [pii] i'm sorry i i don't mean to be [sys] no [usr] slow [sys] don't worry no take your time [usr] [pii] [pii] no i've got his mobile number but if you've got a a an office number i'd rather do [sys] sure [usr] the office than pest trm can i take that please [sys] [pii] [usr] yes [sys] [pii] [usr] yes [sys] [pii] [usr] [pii] i shall ring them thank you for your help [sys] you're [usr] and easy [sys] welcome take [usr] have a great [sys] care [usr] day bye [sys] and you bye [usr] thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you speaking to how can i help [usr] good morning my name is [pii] and i have a question i i think i have problem with my drain and i would to ask about the silver silver my drain which is that what you can do [sys] ok [usr] hello [sys] can i just take the postcode of where the house is [usr] but but can you can you can you can you just tell me price about that is this right can you can you can you can you can you tell me the price [sys] well i was gonna text you the number for the guys that will be doing the job they can take the booking and also give you an idea of price i can't [usr] ok [sys] do a price over the phone i'm afraid [usr] all right all right [sys] can i just take [usr] what [sys] a postcode [usr] i have [pii] [pii] [sys] thank you and i'll text you their number now and then obviously as i said if you just give them a ring they can then sort everything out for you [usr] ok lovely thank you much [sys] no problem thanks for that [usr] cheers [sys] bye [usr] bye [sys] bye [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press [pii] or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening trip asia speaking how can i help [usr] hello yes i have a blocked up sewage chain in wastewater for my house i need some cleared [sys] ok what's your post code [usr] [pii] [sys] ok i'll just get you through to local guy in this instance thank you [usr] sorry [sys] i'll get you through to local diner in this instance [usr] ok [sys] do you want me if i can call you [usr] ok thank you [sys] thank you ok please choose from one of the following options press one for a new blockage or house enquiry that's true for an existing or completed service press three for accounts press four for reception if the extension number you are calling please enter this now good afternoon [pii] [usr] hello i've got a backed up sewage waste drain from my house i need someone to come and clear [sys] whereabouts is the property please [usr] i it's in [pii] it's [pii] [sys] ok i wouldn't be able to get anybody there until tomorrow is that ok [usr] you wouldn't there's no one who can come tonight [sys] there isn't unfortunately no [usr] ok ok let me get back to you then i'm trying to get [sys] no [usr] someone [sys] problem [usr] tonight and again i'll call you back [sys] no [usr] thank [sys] i [usr] you [sys] understand [usr] bye [sys] ok [usr] bye [sys] thank [usr] bye [sys] you bye bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an ex did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help you're through to [pii] at how can i help [usr] hello [pii] hi there could you please help us we've got a terrible sewage blockage we're in inverness [sys] ok can i just take your postcode i'll just check we can take bookings for your area [usr] yes of course it's [pii] [pii] that's [pii] [sys] that looks fine do you have a british gas home care policy or would you be looking for a one off engineer [usr] just a one off engineer please [sys] ok and is this your home address that you live [usr] yes [sys] at [usr] it is [sys] i'll just run through the cost with you for an unblocked the go out itself is free of charge the price to unblock the drains monday to friday between eight and six that's from £170 [usr] -huh [sys] and if you did go ahead with any work you would pay directly to the engineer on completion by cash or card is that ok [usr] yes that is great [sys] can i take the first line of the address please [usr] yes it's [pii] and that's [pii] [sys] and is there anybody in the property that will be classed as vulnerable [usr] no [sys] no can i take your name as well please [usr] yes it's [pii] that's [pii] at the end and [pii] how is [pii] [sys] and your contact number please [usr] contact number right the i'm using my husband's phone cos no one can hear me on my phone can i give you my husband's number [sys] fine [usr] that's [pii] [pii] [sys] i think it no [usr] [pii] do what i've got his number now sorry bear with me [sys] is it the one you're calling [usr] yes [sys] us [usr] it is [sys] see it one moment [usr] [pii] sorry [sys] there we go [usr] great [sys] no problem policy ok the sewage drain is blocked is there anything overflowing from the drain [usr] not at the moment no [sys] do you are you able to use your toilet still or have these become unusable [usr] no it's backed up we've lifted a couple of the the manhole covers it is backed up we are able to use the toilet but i don't know how long for [sys] ok when you when you're using the toilet is it overflowing at the outside drain then [usr] not yet no [sys] ok have a look just checking the availability now [usr] thank you [sys] the next appointment is thursday that we have [usr] not today my god [sys] no no [usr] right [sys] no availability today at the moment the only thing i can advise if the talks become unusable to give us a call back to see what we can do but the the next appointment is thursday that's showing up [usr] thursday gosh and when would that be on thursday do [sys] it's an all day appointment between eight and six [usr] eight and six ok my god all right [sys] that again [usr] can you hold on a second please [pii] or can i call you back [sys] that that's fine you can call us back [usr] ok then [pii] thank you much appreciate [sys] ok [usr] that thank [sys] no problem [usr] you [sys] thank you bye [usr] cheers bye bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon speaking to how can i help [usr] you're all right [sys] i thank you [usr] i've recently moved into a prop and there was radiator removed the decorating and then put back [sys] ok [usr] and i just i'm not 100% sure if it's fitted securely i was was wondering how much it would cost for someone to just come and double check things to make sure everything's working as it should be [sys] ok what makes you think it was it's not [usr] it's the the there's a pipe that goes from the radiator to the union and that that doesn't feel it's firmly secure it feels a bit loose [sys] right ok ok what's your postcode please [usr] [pii] [pii] [sys] but if you hold the line i'll get you directly through to the office that cover that neck of the woods they'll have a chat with the echo from there [usr] ok thank you [sys] no problem thank you plumbing [pii] speaking how can i help ohh she's there sorry [usr] hello [sys] how can i help [usr] you're right i recently moved into a new property and er a radiator was removed from the wall for the decorating and then it was but i'm not 100% sure that the radiator's fully secure and i'm worried if i turn the heat in on that there might be a small leak or something i was wondering how much it would cost for someone to just come and double check things over to make sure it's working as it should be [sys] right ok what's the post code of the property [usr] [pii] [pii] [sys] for [pii] that [pii] [pii] hi just bear with me a moment and i will check for you now ok thank you [usr] thank you [sys] hello there thank you for holding i think the best thing for you to do is just try it and see if there is a leak first of all because it costs £90 for an hour for a plumber to come out and then we've got parts on top of that i'll just try it and just get a little dish there ready in case it does start to leak but i mean [usr] ok [sys] if if you get one of our plumbers out and they turn it on and there's no leak then you you're gonna be charged £90 do what i mean well [usr] say there was a leak what would i do in the meantime to [sys] i don't know if you [usr] prevent [sys] get but [usr] it from getting worse [sys] if you'd be able to isolate it or not i'm not sure trying to think have you got any insurance home care or building insurance you can go through [usr] there is but i i i just wanna don't know what ii i can try it to see and then and then if there is something i could [sys] just if you've got an isolation valve or a stock crack if it's a bad leak that way but if it's just a little leak then you could put a dish under it or something to catch it but it's it's a lot of money isn't it if somebody just comes out to look [usr] ok [sys] ok [usr] all right thank you [sys] no problem thank you bye bye [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good morning you're through to [pii] here at how can i help [usr] hello good morning i was looking for a quote for a drain inspection it's see it's a drain that's from an old outdoor toilet er we're not sure if it's still linked to the sewage system or if it runs into the house we've not got a blockage or anything but we've been having issues with rodents we've been advised [sys] ok [usr] we've been advised to get someone to have a look cos we've just we've dug out an old flower bed which is it's where an old outside toilet was when we dug down cos we found a bit of a tunnel it leads to an old drain i'm thinking it's potentially still linked to the sewers it was gonna block it off but the er er we've been advised that if we fuck it off if it runs under the house there might be if there's cracks in it that could be where they're getting into the house at the moment just need [sys] ok [usr] an inspection on that [sys] we can definitely help with that the quotations for that work though is done with our office because it's with the surveyor they check to see when they can come out and obviously provide the costings i don't have access to that i'm afraid i can give you our local offices number however they will be able to provide you a quote for that work should you wish to go ahead [usr] they'll they'll be able to give me a quote if you say at the local office [sys] no that's correct [usr] ok perfect [sys] and could i just take the postcode for the area [usr] [pii] [sys] yep [usr] [pii] [sys] look i've got our local offices contacting here just let me know when you're ready [usr] go ahead [sys] [pii] [usr] check [sys] 429 [usr] ok [sys] 7 007 [usr] thank you thanks for your help [sys] not a problem at all have a wonderful day [usr] you too thanks bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is [pii] how can i help [usr] hi i need to arrange for somebody to come and have a look please if possible at my dreams [sys] ok and what is the post code for your property please [usr] what's the what sorry the postcode [sys] yes please [usr] it's [pii] [pii] [sys] [pii] and what's the first line of the address please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] thank you and is this a commercial or domestic property [usr] domestic [sys] and what's your name please [usr] missus my [pii] [sys] ok ok and your contact number please [usr] [pii] [pii] [pii] [sys] ok thank you and is there anyone vulnerable within the properties [usr] no [sys] and do you have plumbing or drains covered with british gas [usr] not as far as i'm aware now [sys] ok and what is it that i can help you with today [usr] with the external drain the water level keeps rising in it which is causing a couple of issues with the inside it's the the waste water and everything it's not overflowing at the moment but then when i flush the toilet the toilet level goes right down and takes a while for it to refill [sys] ok [usr] quite often it's when it's been raining outside [sys] ok [usr] that this is more of a problem but we've noticed it a lot more over the past week and we don't know what's causing it [sys] now but internally have you noticed anybody this [usr] no not inside no but you you can hear a gluing [sys] i got my voice [usr] noise but it that's from the waste pipe from the toilet you can hear a glug in from that but that's just directly outside where the battery is we we're in a bungalow [sys] ok now you see that drain that you said is that the water level keeps rising it yet has it [usr] no it's got quite a distance for it to come out of there it's not overflowing at the minute [sys] ok [usr] no [sys] and is it is it only when the when when when it rains that you notice that [usr] well no it's a bit weird we did know we noticed that initially when it was raining when we had a lot of rain last week but then over the weekend we've not had any rain but the the level doesn't seem to be dropping [sys] ok [usr] as much as we would expect it to drop if that makes [sys] ok [usr] sense we would have thought it would have dropped back to a normal level but it hadn't it's still quite a high level within the drain [sys] because i mean it was pretty much dry and sunny for two days in a row shit [usr] i say we we've not we've it's probably been about a week that we've noticed it for and obviously we've been monitoring it it's not really dropped below a certain level which is still a higher level than what it has been but it's when my washing machine's on or the waste water from the bathroom er the pipes are underneath the water level it bothers me a little bit that obviously if the water can't go [sys] yes [usr] anywhere it's gonna end up backing back up my pipes and i don't want that i don't want block pipes [sys] ok [usr] thank you [sys] the first available that i have is an all day appointment for wednesday [usr] this [sys] yes [usr] wednesday [sys] this wednesday or friday either [usr] ok [sys] wednesday [usr] when [sys] or friday [usr] say all day [sys] wednesday all day it's between eight and six however the engineer will call you on that day prior to arrival he could call you maybe 2030 minutes prior to arrive depends on the engineer [usr] that'd be great [sys] and from [usr] because i only work for five minutes drive [sys] ok [usr] from home and i do need to be in the office on wednesday but i will be able to leave as long as i do get [sys] yes [usr] a phone call to say he's on his way [sys] ok [usr] i can be there before him [sys] all right and let me just make sure i put a note just to remind that you moscow don't turn up there and start calling bear with me [usr] i mean even if he does if he does turn up i say i'm five minutes [sys] ok [usr] away unless i'm in a meeting and currently i don't have any meetings booked i will try and keep the day free of meetings but if if you can ring me that would be great [sys] let me just put that note down now right now in terms of price it would be 100 and £80 which already includes va t now [usr] ok [sys] that price is unlikely to change unless it's a sunken drain crack pipes collapsed drain and stuff that in which case they would usually give you a different quote but if you accept the code that gets to you you can pay by cash or card and completion if for any reason you think not for you that you don't accept the quote as long as any work is not done you will not be charged as there's no call out fee [usr] ok no that's fine [sys] ok [usr] fine [sys] all right i said do pay attention to and i have left on the system for for the engineer that must call you prior [usr] ok [sys] to arrival ok [usr] no that's brilliant that's great thank you i say i am only five minutes away my head office is five minutes away from home it's not a major issue but as long as he does wait for me if he doesn't ring me [sys] he he'll he'll [usr] ok [sys] wait wait [usr] that's [sys] not [usr] great [sys] a problem [usr] that's good do i have [sys] yes [usr] a reference number with you or anything just in case i do need to cancel it for whatever reason no it [sys] no [usr] shouldn't [sys] worries [usr] happen [sys] it's just a ya whiskey also [usr] delta yankee whiskey oscar [sys] 348 4100 [usr] lovely [sys] no worries [usr] that's great love thank you ever much i've just had the text message come through as well [sys] bye [usr] great thank [sys] bye bye [usr] lovely right thank you very much [sys] cheers bye [pii] [usr] all right take care bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a car service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at [pii] how can i help [usr] right got a blocked well i've got block the toilet whenever i try and unblock it it fills up the bath if i unblock the bath it fills up the toilet and if i run water in the sink it fills up the bath just wondering whether or not that's something that you could potentially fix [sys] ok do you have any form of british gas home care cover for the property or is it a one off booking [usr] no i used to but not anymore [sys] ok that's fine and are there other facilities that you're able to use at the moment or is these are these the only ones that are at the property [usr] this is the main the main bathroom i mean there is a downstairs loo and one of the rooms [sys] ok [usr] a suite [sys] all right if you have another toilet that you're able to use it would be a standard appointment you are looking after christmas before we could get somebody out to have a look at the issue [usr] right [sys] which at the minute wouldn't be until about the 27th or the 28th [usr] right there's no chance of getting anything out earlier now [sys] not that you have other facilities available i'm afraid [usr] no just that i've got a whole bunch of guests arriving tomorrow ok what what's [sys] i [usr] the sort [sys] apologize [usr] of no no it's not your fault what's the roughly the the cost [sys] it starts at 100 and £80 [usr] right [sys] for our normal unblocking about that time that would be correct with it being the weekend it starts at £225 but that would just be for emergency works no [usr] right ok [sys] see which [usr] i is [sys] weeks [usr] there anything that i can do because sewage is coming up through the bath [sys] the sewage coming up right ok it's not just water [usr] no [sys] that you mentioned previously sewage [usr] well it's i mean it i don't know how but everything seems to be connected i if i pump the bath it drains the toilet and then the drain it the toilet will start to gargle and then it pumps it the toilet fills up but there's there's there's waste coming out of the bath i'm more [sys] right [usr] concerned about the hygiene factor really [sys] no i i understand i mean if there is a sewage there i could book an engineer in but as i say it starts at £225 depending on the issue or how compli complicated it could be obviously [usr] right [sys] it could be quoted by the engineer but they wouldn't know that until obviously they get to site and have a look [usr] is that is that normal for that thing to happen [sys] no [usr] [pii] [sys] no the waste shouldn't be coming up into the bath it shouldn't be normally it shouldn't be possible for that to happen it should just drain away [usr] no [sys] obviously we need to have a look and see what's happening there and we can get that sorted for you [usr] right ok that sounds more than 225 quid isn't it really when would they be able to come out [sys] would there be sewage present it would be any time between now and 6 p.m. today [usr] right ok can you give me a worst case scenario in terms of cost just i can just [sys] i can't i'm afraid we just give the starting prices and the the engineer would quote as necessary when they're on site it's very hard for us to say what it would be if if it needed to be quoted i'd rather the engineer do that that way you'll get an accurate [usr] right [sys] costing based on what they what they see [usr] right ok okey doke let me just is there a number do i just call back and do the go through the same process i just need to have a little think really [sys] no that's not a problem [usr] i [sys] at all [usr] put [sys] i appreciate [usr] people [sys] it's a lot of money this time of year of course but just give us a call back if you're happy to go ahead with us and we'll get that sorted for you as long as it's before four o'clock we [usr] right [sys] can guarantee today's attendance ok [usr] ok brilliant all right i'll give you a buzz back [sys] not [usr] thanks [sys] a problem at all ok have [usr] appreciate [sys] a wonderful day [usr] your help you too thanks [sys] bye now [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hello hi i'm just wondering whether you do dr drainage [sys] do what sorry [usr] [pii] i just want the company to come and and block my gullies for me [sys] unblocking yes no problem do you have a home care policy [usr] no not through the home care through just just probably i'm blocking the deli [sys] no we're just asking though do you have a home care policy [usr] i do [sys] the british gas and does [usr] with [sys] it cover [usr] british [sys] your plumbing [usr] cars [sys] and drain [usr] no no i don't have to know [sys] who who do you have it with is it somebody another company [usr] this has to be done through your home insurance is it [sys] sorry no i think we're just getting a bit cross lines we we always ask whether you've got a policy with british gas we put the job on correctly [usr] no i haven't [sys] you've got no policy that's fine and is it a property where you live [usr] yes [sys] and i'll use the property owner [usr] yes [sys] for the standard unblock between the hours of eight and six monday to friday is 100 and £80 the engineer comes out and finds it's anything different than he would re quote you [usr] ok but it's 100 and £80 aye [sys] for the standard job [usr] ok and then do they unblock let's say there are about three gullies do you look at all of them [sys] he did i mean he'd he'd go through it all with you when he was er what he was going to do [usr] ok but but it's it's 3 100 and £80 [sys] that's [usr] ok [sys] for the standard job [usr] all right and can you go through your home insurance with this with unblocking gay [sys] i really [usr] you get [sys] don't [usr] with [sys] know [usr] that [sys] because you have to [usr] no [sys] speak [usr] i [sys] to your [usr] you [sys] insurer [usr] ok you're just affiliated with british gas [sys] we're part of british gas dina red [usr] i see ok all right thank you ok thank [sys] you're [usr] you [sys] welcome [usr] bye bye [sys] take [usr] bye bye [sys] care bye [usr] bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you get through to di my name is [pii] how can i help [usr] how much would it cost to have someone to come out to unblock a drain [sys] for this evening ok out of our price there is a fixed price of 225 including that cash [usr] how much [sys] or card [usr] sorry [sys] 225 225 [usr] bloody hell 225 and [sys] cash [usr] what's what's the in hour what's when is it in hours [sys] what do you mean in out [usr] you said out of hours when is it in hours [sys] in hours it will be monday to friday between 8 a.m. and 6 p.m. and prices start as 180 cash or card upon completion [usr] ok let me just have a think about that and get back to you cheers [sys] no worries take care [usr] ok [sys] bye bye [usr] right they want they want 220 you try putting it down | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes how can i help you today [usr] hi yes i've booked an appointment tomorrow they're coming tomorrow and i've forgotten to ask a question which i'm meant to ask which is we've got a a blocked a rainwater down pipe it's it's in the ground it's blocked at the bottom or in a soak away and i just wondered they've organized for drainage engineer to come do they do they bring camera equipment as well can they look down there if they can't find what the problem is and i just wonder about [sys] but i'll be for a separate appointment one appointment will be for a cctv survey right needs to be sorted the right dates and times need to be sorted as [usr] right [sys] obviously there's not a it's not a camera for every single engineer [usr] right [sys] that's got to be worked out the prices are different [usr] ok [sys] for a cctv survey [usr] is it best to let the engineer come the first time see if they can unblock it and if they can't then they'll organize a camera [sys] i would that that's what i'd suggest that's what i'd do in my own opinion as as say the engineer does come and does do the unblock it if he unblocks it it's done if he doesn't then we'll notice something causing a problem ie something stuck something is not supposed to be where it is multiple different things [usr] ok lovely thanks very much that's really [sys] no [usr] helpful [sys] worries [usr] ok [sys] no [usr] bye bye bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately 26 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean [usr] just [sys] ask [usr] go to [sys] your [usr] sleep [sys] engineer [usr] bud [sys] about a power flush or system filter when they next visit [usr] 451 just stay all odd at the moment about 26 minute hold 22nd home you on that floor [sys] it's quicker and easier to call from a number we've got on file for you it's a good idea [usr] can't [sys] to make [usr] in [sys] sure [usr] my [sys] your [usr] 360 [sys] contact details are up to date [usr] fucking dear i can't believe message on to come on [pii] i send you a message to come over ok no what it's gonna come off [sys] did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test [usr] if [sys] them [usr] this [sys] regularly [usr] one doesn't work i'll just [sys] and [usr] have to see [sys] to get [usr] i've [sys] your gas [usr] tried [sys] appliances [usr] to six [sys] serviced every [usr] plumbers [sys] year [usr] i can't get anyone tonight [sys] if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit [usr] i dread to think what they're gonna charge me to try and fix this given that the boy [pii] said to me to replace this part of the new part is £450 [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one [usr] it's all these things a £600 bills factor all these things i'm not you want no i'm going through for a phone call for a moment i'm stuck on the r two because of the mortgages i'm stuck on the one i just bought for the mortgage as well because of the payments to get on the mortgage i've got to turn round about [sys] thanks [usr] but [sys] for protecting your [usr] and [sys] home [usr] if you look [sys] with [usr] this [sys] british [usr] one first [sys] gas [usr] then i'll have [sys] our [usr] to [sys] nationwide [usr] reassess what good [sys] team of expert engineers are always on hand to help and we're here whenever you need us [usr] right [sys] did you can book an annual service [usr] and maybe [sys] visit [usr] the [sys] or [usr] best [sys] repair [usr] thing is [sys] online it's quicker than calling plus you'll see exactly the same appointments as our [usr] do [sys] team [usr] i wanna [sys] do over [usr] do workwise [sys] the phone [usr] and then have a property that you buy you do i should get rid of it f the donkey b you probably and but you do a couple and be secure [sys] looking for our latest energy hive [usr] at least [sys] and new [usr] you've got [sys] boiler [usr] control [sys] offers [usr] over her [sys] search british gas [usr] this [sys] offers [usr] is just [sys] online or ask us today [usr] trying massage this boiler through the c flat but it's not gonna work i can't believe it's happening at this time this is the day where all [sys] at british [usr] trades go [sys] gas [usr] off for two weeks [sys] we're hiring a new apprentice every [usr] it's [sys] day [usr] the worst [sys] until 2030 [usr] the [sys] powering [usr] single worst [sys] the skills [usr] day of the year [sys] of the future [usr] it's [sys] and [usr] gonna happen [sys] helping customers create [usr] i [sys] greener [usr] wanna know [sys] more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help [usr] and if i can get somebody tonight tomorrow morning christmas eve sunday morning more or less get home in the morning guys will be on sunday [sys] if you have home care cover for your boiler and we can't repair it [usr] when [sys] we'll [usr] the boy [sys] replace [usr] that answered [sys] it [usr] something [sys] for free [usr] his [sys] if [usr] african [sys] it's under [usr] party [sys] seven years old [usr] said [sys] whether [usr] he would normally [sys] we installed [usr] go he had [sys] it [usr] couple [sys] or not [usr] of drinks bless them that's the the scalp it said it did the 25th of the home [pii] it's bed time [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills [usr] yes you do no but i'll be up in 1015 minutes [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit [usr] that time we finished the next six months but i have had quite a year and a half of boilers between me and me go back it was a nightmare then you've had a new flight you've had a new boy i'll have to put in two boilers i'm gonna have to put in one heater and one in one the new boilers and and a leaking boiler [sys] it's quicker and easier [usr] that [sys] to call [usr] work [sys] from [usr] at [sys] a number [usr] that [sys] we've [usr] point [sys] got on file for you it's a good idea to make sure your contact details are up to date [usr] i was gonna be 3.5 grand on boilers over the next six months it seems to be a bucket to go but it's pretty much everybody's house and make it they they're fed after about 89 10 years [sys] did [usr] everyone's [sys] we [usr] got [sys] can [usr] to [sys] cover [usr] get a new one [sys] your home [usr] every [sys] electrics [usr] 10 [sys] kitchen [usr] years [sys] appliances and [usr] cost [sys] plumbing and [usr] an [sys] drains [usr] arm and a [sys] too ask us about upgrading your cover today [usr] place i could probably do what prices the whole thing is an absolute scam the whole parts thing is exactly right you can't just keep the old boiler and replace it with new part because they don't make the parts anymore ok [sys] have you checked your carbon monoxide alarm recently you [usr] really [sys] can't smell [usr] the same [sys] or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to di my name is [pii] how can i help [usr] good morning i have a drainage problem and i would a quote on it and see and know how soon somebody could come out to fix it [sys] all right what's your postcode please [usr] it would be [pii] [pii] [pii] [sys] ok boom and is this for commercial or domestic property [usr] this is it's a commercial property it's a commercial property [sys] ok [usr] yes [sys] i'm gonna give you a number to call and they will be able to give you a quote on what time they can come up but i would say you'd probably have to wait in about just after nine o'clock [usr] ok [sys] ok do you have a pen please [usr] yes i have a pen [sys] it's 01329 [usr] 01329 was that [sys] 801 [usr] ok 801 [sys] 240 [usr] 240 [sys] that's correct ok [usr] ok 01329801240 [sys] that's correct [usr] and that [sys] that's the note [usr] they they they will take care of a [sys] book [usr] booking [sys] delivery that's [usr] and [sys] correct [usr] giving [sys] yes [usr] quote [sys] that's correct [usr] thank [sys] no [usr] you [sys] problem [usr] very much [sys] alright cheers bye [usr] bye [sys] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] charges [sys] good afternoon you're through to how can i help [usr] good afternoon i've got a blocked drain outside drain which is serving two properties i just want an idea of what your your cost is i believe your your prices are fixed aren't they [sys] we have fixed prices we have no call out fees monday to friday 8 a.m. to 6 p.m. is 170 inclusive of va t [usr] that's monday to friday he said ok nothing could happen today [sys] today you're gonna be looking at the out of hours [usr] how much more is that [sys] usually on a sunday 8 a.m. to 6 p.m. it's 224 after hours after six o'clock [usr] excuse [sys] it's 270 [usr] me [sys] 2 70 after after six saturday 8 to 6 is 212 and after hours is 250 [usr] sunday would be how much the sunday [sys] sunday sunday 8 a.m. to 6 p.m. is 241 sorry no 224 [usr] ok [sys] after hours is 2 70 [usr] 2 70 all right thank you very much [sys] no [usr] thank [sys] problem [usr] you [sys] sir take [usr] thank [sys] care now bye [usr] bye [sys] bye [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to speaking how can i help [usr] hi i have a slight emergency [sys] sorry [usr] i have a slight emergency i've got a blocked manhole [sys] ok bear with me what's the postcode of the address please [usr] [pii] [sys] it's [pii] thank you and the first line of the address please [usr] it's [pii] [sys] [pii] [usr] that's [pii] and it's [sys] and he could go with british gas [usr] we do have cover but i think we've got [pii] no [sys] and it's a residential property [usr] it was [sys] ok bear with me [pii] thank you can i take your first name please [usr] yes it's [pii] [sys] what's her name [usr] [pii] is [pii] [sys] thank you and a contact number please [usr] yes [pii] [pii] [pii] [sys] thank you and an email address [usr] all lower case [pii] [pii] [pii] [sys] that's fine ok and where is the blockage [usr] it's in my garden well the the side entrance through the garden access will need to be gained through the house [sys] ok is there anything overflowing [usr] it goes [sys] is it waste water toilet waste [usr] it's toilet race i think i see [sys] anyone got [usr] stools in [sys] no [usr] the garden [sys] worries er anyone got any health issues [usr] no [sys] ok there's no call out charge the starting price between monday friday 8 p.m. to 6 p.m. is 100 and £70 which includes va t [usr] right [sys] any additional cost i'll let beforehand and they take payment either cash or card on site is that ok [usr] all right nice one [sys] i can book that in for today as an emergency and they'll call you before arriving [usr] ok do roughly what time that would be roughly [sys] don't know a time because it's not been assigned to an engineer yet you receive a text message there might be a number on there and you can give that number a call for a t a if you need one [usr] ok ok [sys] alright then no [usr] what [sys] take care thanks bye | 7Quote
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[sys] thank you for calling dina road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for new blockage or service inquiry press two for an existing or completed service press three for accounts press four for fair enough [usr] hello i'm just enquiring [sys] hello [usr] hello can you hear me [sys] yes go ahead [usr] i'm just inquiring about whether you can come out to unblock or bathroom pipes it's blocked at the toilet but the issue is there is no it's an old lead pipe and we've identified where the block is but there is no way to access it from the bottom unless you can magic [sys] whereabouts [usr] these kinds of things [sys] whereabouts is the property right we can't help you but what i tell people from that far away is it it is the furthest we go out the further we go out the more expensive it is [usr] -huh [sys] is the honest answer if you can give me your postcode i can give you a price and i can certainly help you either way [usr] ok it's [pii] [sys] [pii] no worries that's 71 miles from us [usr] -huh ok [sys] we're in [pii] [usr] and a [sys] you [usr] of [sys] would [usr] mine [sys] be [usr] a friend of mine gave me your details apparently he was out with you guys or you were out with him and he didn't indicate that am i missing something is there another that's in or [pii] [sys] there's no dining roads in [pii] apart from us [usr] i'm tired from me it's ok [sys] now there is obviously other drainage engineers of course but there's no there's no other dining road in [usr] well that's fair [sys] we [usr] enough [sys] own the sole franchise to [usr] right [sys] for us to come out there you're talking about £300 it's 100 and 50 mile round trip [usr] ok he recommended you guys he must have got something wrong maybe it was a friend of his that got it done look i'll come back to you if i don't get any other joy that's great [sys] no problem good luck [usr] thank [sys] see [usr] you [sys] you later [usr] bye [sys] bye-bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote good morning through today i know you talk to [pii] how can i help you [usr] ok ok [sys] how about you [usr] hi [sys] hello [usr] yes can you hear me [sys] yes [usr] got it [sys] hello [usr] hello can you hear me all right [sys] i can hear you fine how can we help you [usr] we've got a blocked sink could there be someone coming out if possible [sys] right well do you have an account with british gas home care that covers drainage work [usr] no [sys] ok we can book a job in but at the moment the area is it just a block sink yes [usr] well it i think it's the pipe somewhere between the sink and the outside pipe that's blocked [sys] ok [usr] i think [sys] right we can get somebody out but the earliest now would be wednesday [usr] right i'll i'll i'll leave it for now see what i can do otherwise [sys] ok [usr] have to give [sys] sorry about that because it's it's the time of year we it's only emergencies at this time [usr] what [sys] and [usr] is [sys] the sink [usr] it [sys] is not sink is not an emergency [usr] it's happened now but all right that's all right then thanks for your help [sys] no problem thank you hope it gets sorted thanks bye now | 7Quote
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[usr] nice nice [sys] thank you for calling dino rod partners with british gas please [usr] right [sys] listen [usr] now [sys] to the options carefully we can [usr] well [sys] get [usr] you tell [sys] you to [usr] me [sys] the right [usr] it's this [sys] team [usr] commercial [sys] if you need any [usr] property [sys] help with [usr] i'm [sys] a drainage [usr] phoning about [sys] problem [usr] and [sys] press [usr] we've got [sys] one [usr] a a block [sys] if [usr] drain [sys] you require [usr] in [sys] our plumbing [usr] our ladies [sys] services [usr] toilets [sys] press two or [usr] at work [sys] if you have an existing home [usr] sure [sys] care policy [usr] it is [sys] it's three [usr] lale [pii] ok [sys] i'm [usr] brilliant [sys] sorry [usr] thank you [sys] i didn't get anything if you need [usr] we've [sys] any [usr] got [sys] help [usr] a blocked [sys] with a drainage [usr] drain [sys] problem [usr] at work [sys] press one [usr] i was just [sys] if [usr] wondering [sys] you require our plumbing services [usr] if [sys] press [usr] could [sys] two [usr] look at it and [sys] or [usr] long [sys] if you [usr] you [sys] have [usr] could [sys] an did [usr] it would [sys] you [usr] take [sys] know [usr] to [sys] that [usr] get [sys] you can [usr] here [sys] now book drainage [usr] sure [sys] services [usr] it is le [sys] online [usr] 13 [sys] in a few easy clicks visit [usr] one [sys] dino [usr] foxtrot [sys] dot com [usr] foxtrot [sys] for details [usr] that's the one [sys] alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year afternoon through to the speaking to how can i help ok what's the postcode there please but hold the line i'll get you directly through to the office in that neck of the woods they'll go over costs and availability go from there no worries mate thank you good afternoon [pii] what's the postcode please is it [pii] ok bear with me | 7Quote
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good afternoon thank you for calling speaking how can i help right i'll have [usr] hi [sys] to find [usr] there i've probably [sys] out [usr] come through the wrong bit but i i i've got a business and i've got [sys] what [usr] two [sys] what's [usr] outside [sys] your postcode [usr] drains [sys] i'll have to call that [usr] that [sys] local [usr] are [sys] office [usr] pretty much blocked i would need a tanker to come in just wondering how much that would be [sys] let me just see who that is [pii] [usr] sure it's f k one four g d it's falkirk [sys] right [usr] it's two road trains which are blocked we've had you guys in before [sys] no [usr] and it's you [sys] ok [usr] need the tanker and the big suction pumps i don't know if that's [sys] right [usr] the right terminology [sys] tanker that's what i would call it let [usr] what [sys] me have [usr] do you [sys] a look [usr] call [sys] see [usr] it [sys] who that [usr] er rods [sys] local office is bear [usr] or whatever [sys] with me [usr] is just not gonna it's not gonna cut the mustard it would [sys] there [usr] need [sys] is [usr] to be it would need to be the big [sys] right [usr] is it [sys] let [usr] a tag [sys] me just [usr] call [sys] give them [usr] it or [sys] a call [usr] whatever [sys] bear with me [usr] sure [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers [usr] you ok nine days a year provided by local engineers [sys] whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust [pii] the market leader in drain services for homes and business across the [pii] offering fast reliable service hello hi what's your first name sorry [pii] thank you [pii] this lady that i've got on the line just asked me to transfer you to her she can get some more information ok next voice you hear will be hers bear with me [usr] hi there hey it's [pii] right sure no problem at all sure [sys] thanks bye bye there you go hello hi [pii] hi you're through to the local office i believe we did a tenure property in 2022 right is it for the same issues is it for the same thing to do or is it a wee bit different this time [usr] hiya [sys] right [usr] hi hi [sys] can you bear [usr] hi [sys] with bear with me a second i'll see if he's free he was the one that came out bear with me a second [pii] thank [usr] aye aye [sys] you [usr] aye that'll probably be right pretty much identical [sys] when problems [usr] cos [sys] with [usr] it's [sys] your pipes [usr] it's [sys] arise [usr] used [sys] you can count on dino rod to fix them our [usr] sure [sys] team is on hand 24 hours a day 365 days a year providing top quality repairs in a timely manner and as part of our national network we have a team of drainage and plumbing professionals ready to assist find your local expert at dino [pii] com drainage problems can cause untold drama but not with us by your side whether oils and fats have blocked your sink or sewage is overflowing your home or garden we'll work fast to ensure everything's back to normal in no time finding the source and fixing hello hi [pii] i'm just gonna transfer you to will bear with me a wee second he was the one that came out before he'll to give you a wee quote this time thank you [usr] hi [sys] hello [usr] hi sure should be thank you [sys] was it yourself that was trying to get me a second ago i was is this an f q one [usr] hi there hi it's [pii] from ian grave i'm just [sys] it's [usr] looking [sys] [pii] [usr] for a coat [sys] here [pii] [usr] to [sys] i've got [usr] get [sys] him now [usr] two drains with a tanker just to [sys] can [usr] get [sys] you remember [usr] it unblocked [sys] what we charged [usr] if possible [sys] you the last time it's the same as the last time isn't it right [usr] if you want [sys] what i'll have to do i'll i'll go in and have a wee look let me just all right ok [pii] just said the last time it was 6 20 plus the [usr] pretty [sys] vat [usr] much i can't to be honest i can't i can't remember what it was [sys] it would still be the well [usr] it's [sys] the [usr] only two [sys] thing is see with [usr] it's [sys] the [usr] only [sys] the industrial tanker we only work off a minimum [usr] because [sys] we [usr] it's just two [sys] don't [usr] drains [sys] do early [usr] is [sys] rates [usr] it they still [sys] with the [usr] live [sys] tanker [usr] the four [sys] it's either [usr] hours [sys] half [usr] or [sys] shift [usr] all that [sys] or full [usr] stuff [sys] shift [usr] is it [sys] because of the size of it and and what it's for [usr] see [sys] are we better pocket a half shift would be 4 [usr] four [sys] 80 plus [usr] of those [sys] the vat and then there would be disposal [usr] right [sys] of the stuff to be taken off site if you got stuff to be taken off site that's probably why [usr] how [sys] you [usr] much [sys] were charged [usr] is [sys] the 6 [usr] for [sys] 20 before [usr] a for a half shift just [sys] y [usr] 482 plus five [sys] you would have been charged the 4 80 before [usr] right [sys] and 1 40 for the disposal that would have been giving you your [usr] see [sys] 66 20 [usr] aye there'll be [sys] that's [usr] stuff aye [sys] that's [usr] it's [sys] where [usr] just [sys] that came [usr] there'll be [sys] into [usr] silt and stuff that [sys] it would just be the same price there wouldn't be a difference [usr] right problem [sys] i mean if it takes if it takes [usr] 20 [sys] four hours [usr] right [sys] then [usr] no problem [sys] and [usr] at all [sys] don't forget that that's including travel [usr] right it just be [sys] the [usr] the same [sys] time [usr] price [sys] it takes to [usr] roughly [sys] get to you is [usr] right [sys] probably what three quarters of an [usr] it [sys] hour [usr] depend [sys] or something three quarters [usr] on how much [sys] of an hour [usr] you [sys] back [usr] got right [sys] and then we've got the tanker to clean it once we get it back as well i mean although it may only be an hour or two on site [usr] and don't [sys] there's still [usr] that [sys] there's still a certain amount of downtime that's [usr] hm [sys] involved at this end [usr] bye all we a [sys] ok if [usr] no no [sys] if [usr] that [sys] it's going to be a regular [usr] just trying to work [sys] and you want [usr] out [sys] to [usr] cos [sys] work it on [usr] i [sys] a p pm [usr] it's getting [sys] if [usr] to the stage [sys] it's a drain [usr] where it's [sys] that's [usr] gonna [sys] needing [usr] need [sys] cleaned [usr] to get done i'm [sys] on [usr] just trying [sys] a regular [usr] find out how [sys] basis [usr] much it's gonna be but [sys] if [usr] if [sys] we [usr] it's [sys] could [usr] pretty [sys] tie [usr] much the same [sys] it into [usr] as last time then [sys] a bi [usr] i'll [sys] annual [usr] give [sys] or [usr] you a bell [sys] something [usr] back [sys] that [usr] next [sys] then [usr] week [sys] we could maybe look at something a wee bit more favorable [usr] no [sys] to you as long as we've got something [usr] the hm it's probably gonna be because it's probably gonna be an annual thing i would have thought because [sys] right [usr] that's it [sys] ok [usr] i think it was [sys] ok [usr] i think the lady said it was 2022 [sys] i i don't think i can work something [usr] it [sys] out [usr] was [sys] for [usr] last [sys] a yearly [usr] year it was [sys] thing [usr] done [sys] but [usr] it was [sys] if [usr] probably [sys] it was going [usr] around [sys] to be bi [usr] about this [sys] annual [usr] time [sys] yes we could have worked something out for you [usr] it's [sys] yearly [usr] probably something [sys] it [usr] that [sys] it's [usr] needs to get done once a year [sys] it's do you want to think about it anyway and come back to me yes i absolutely [usr] aye i'll [sys] that was [usr] i'll [sys] [pii] [usr] think [sys] you [usr] about [sys] were speaking [usr] it and i'll definitely [sys] to in the front [usr] come back [sys] office [usr] to you i [sys] she knows [usr] i'm just [sys] all it [usr] to [sys] as well [usr] out [sys] i'm [pii] i'm [usr] because [sys] the md [usr] about [sys] over [usr] a year [sys] here [usr] or whatever since it was [sys] if [usr] i'll [sys] you [usr] i'll [sys] if [usr] have a think [sys] you want [usr] about [sys] to come [usr] it [sys] back [usr] and i'll come [sys] to [usr] back [sys] us you can [usr] to you [sys] ask [usr] just just [sys] for [pii] [usr] phone the same [sys] or [usr] thing [sys] if [usr] man [sys] indeed [usr] just come [sys] you want to speak [usr] just [sys] to myself [usr] ask to speak [sys] then [usr] to you [sys] you could get myself ok sir thanks [usr] right [sys] [pii] thanks then thanks now cheers then bye bye bye [usr] right [sys] bye [usr] aye [pii] you [pii] aye no problem at all super no thanks for that no problem cheers bye bye bye | 7Quote
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