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[sys] good morning speaking [usr] hi good morning is it alright if i give you the postcode please [sys] bear with me two seconds please [usr] no that's right [sys] what's your post code [usr] it is come on it is [pii] [pii] [sys] and [usr] and that's [pii] [sys] [pii] how can i help [usr] i believe that someone was going to go there this morning just to do an unblocked for [sys] haven't [usr] me cos [sys] all [usr] the [sys] day [usr] shower [sys] it it's on our engineer but he's unfortunately he's an all day at the minute and he's on another job currently [usr] ok ok do do i have a rough time maybe [sys] he will be coming to you he's in ando it will be the some this afternoon [usr] ok [sys] at some point but he will give you a call on the way [usr] ok lovely stuff no i appreciate that thank [sys] thanks [usr] you [sys] bye

3General Customer Service

[sys] thank you [usr] thank [sys] for calling [usr] you [sys] dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking to [pii] how can i help you [usr] hi i've got a plumber book to come out today i just wondered if you knew what time you'd be here [sys] right ok our system doesn't give us precise times but i can certainly look at your job status have you got a reference number [usr] it's dy wo 374 1050 [sys] fine can i just take your name and the first line of the address [usr] [pii] [pii] [sys] that's all the advice that have been scheduled out to the engineer just look around from about five o'clock but that's not a definite time [usr] all right it's just i need the loo that's all [sys] right bless [usr] just [sys] you i mean he will give you a call when he is he is on his way but it it shouldn't be much longer i wouldn't have thought [usr] all right then thank you [sys] ok then all right [usr] alright [sys] take care [usr] thanks bye [sys] thanks bye [usr] no because she wants to start [pii]

3General Customer Service

[sys] thank you for calling our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry good afternoon down road [usr] hello is that [pii] [sys] yes [usr] [pii] it's [pii] from [pii] tell me i'm [sys] how [usr] sorry [sys] are [usr] to bother [sys] you [usr] you have you any idea what time your guy will get here today no [sys] give me two seconds the two of them should be there hold on i put on this tracker [usr] ok [sys] they are on the road getting water [usr] they're around [sys] is [usr] the corner [sys] that near you [usr] ok [sys] they'll be filling up the water before they get to you or [usr] ok [sys] sorry i beg your pardon mr [pii] [usr] ok [sys] [pii] [usr] thanks ok [pii] [sys] all [usr] thank [sys] right [usr] you [sys] see [usr] right [sys] you later [usr] bye [sys] bye bye [usr] bye [sys] bye bye

3General Customer Service

[sys] thank you for calling dino plumbing northeast please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank [usr] have [sys] you [usr] you found it i was looking and see well if you look for dining road yorkshire [sys] plumbing [pii] speaking [usr] are you are you down the road that covers the [pii] area [sys] will not know i can give you the right number [usr] all right what's that [sys] two [usr] type [sys] moments [usr] it in your phone [sys] you ready it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] right thank you [sys] no [usr] cheers [sys] problem [usr] bye [sys] bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] at daniel how can i help [usr] hello there i wonder if you can help me earlier this week i had two plumbers come out because my system after it's flushed it still keeps filling up with water [sys] right [usr] they [sys] ok [usr] said the system is working but they didn't explain away why that it keeps the water level keeps rising and it did come down for a couple of days but it started again filling up [sys] right [usr] somebody needs to come [sys] ok [usr] out and have a whether there's a valve or something that's perished i don't know [sys] ok [usr] i have i have a home care proper [sys] right that's fine what i'll do is i'll put you to the home care department they can book an engineer out for you ok just hold the line for me while i do that for you thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date thank you for calling british gas you're through to the home servicing team my name is [pii] how can i help you [usr] hello there [sys] hi ma'am how [usr] earlier [sys] how can i help you [usr] earlier this week i had a plumber come two plumbers come out and both said the system that i have is working correctly but they've not explained why the water level keeps driving the toilet has to be fed every 2 to 3 hours to keep the water level down something's either split or not working properly as i say i had two plumbers earlier this this week and i've monitored it for a couple of

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to dino how can i help [usr] hi there i wonder if you can help me i've just been talking to british gas about a property that we have rented to cut a long story short it needs to have a system flash and i just need a quote to see how much that would be please and how soon you can do it [sys] what system needs to be flushed [usr] sorry [sys] what needs to be flushed [usr] it's just saying i mean they couldn't give me any information which is really annoying but it just says having the system flushed [sys] it's hard to give you a quote if i don't know what the system needs to be flushed [usr] it's the central heating system we had a leak with the pipe which british gas fixed and the heating's still not working properly the radiators are getting hotter at the top but not at the bottom they said about a flush would help [pii] have already been out to the property [sys] ok i'm sure it is something we can do let me just pop you on hold [usr] thank [sys] for a moment is that ok just [usr] right [sys] hi there [usr] hi there [sys] we do do it i can't book it in i'll give you a quote it would be down to the local office and they're open tomorrow between 8 a.m. and 12 would you be ok to give a call back then [usr] of course what's the best number for that [sys] what's your postcode [usr] it's [pii] [pii] [pii] [pii] [sys] if you give this number a call tomorrow they should be able to help you get it booked in for you [usr] perfect thank [sys] it's [usr] you [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] perfect i'll give them a call in the morning [sys] all right [usr] ok [sys] cheers [usr] lovely [sys] take care [usr] thank you take care bye

3General Customer Service

[sys] good morning speaking how can i help [usr] yes my name is mister [pii] i i wondered if i could get an appointment to have my ears ringed out [sys] we're [pii] what sorry we do plumbing and drains [usr] sorry [sys] we we're [pii] we do plumbing and drains [usr] [pii] i thought you were what what's your phone number [sys] it's [pii] [pii] [usr] that's not the number i just rang [sys] bless you [usr] no i'm sorry [sys] no no don't worry if you want to give them a try again hopefully you can get [usr] ok [sys] through [usr] thanks ever much [sys] no [usr] anyway [sys] problem bye [usr] bye

3General Customer Service

[sys] thank you for calling dino [pii] partnered with british gas [usr] i mean this [sys] please [usr] should have been [sys] listen [usr] explained [sys] to the options [usr] to you guys [sys] carefully [usr] on the phone i don't know [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] right there we go [sys] good morning you're speaking to [pii] can i take your name please [usr] my name is [pii] [sys] thank you and how can i help you [usr] hi i'm a british gas engineer just turned up to one of our customers properties but it's a fault with the shower not covered under british gas but i'm just double checking that you guys cover or the customer has plumbing cover with [sys] don't [usr] dino [sys] cover showers at all [usr] pardon [sys] showers and their part showers and their parts are not covered at all not even under plumbing [usr] whether [sys] the only [usr] or not [sys] thing that would cover no the only thing we don't cover showers or their parts at all even with plumbing the only thing would be covered is say face pipes repair or leaking or leak under the shower tray for example [usr] ok all right [sys] sorry [usr] that's all right thanks for that [sys] no problem thank [usr] take care [sys] you [usr] bye [sys] bye

3General Customer Service

[sys] good afternoon dina plumbing [usr] hi good afternoon i am looking for a place to see if someone could come out and connect up it's an external main water pipe and it is copper we are changing it from copper to al al al [sys] alpha kane [usr] -huh [sys] alpha [usr] the the pipes all been run all we need is somebody to do the connection at two sides we get my driveway done and whenever we've lifted the grass we've realized that it's copper piping the guys who are doing the driveway they've done all of the of the new pipe [sys] -huh [usr] it's all in place i just need somebody to come out and do the connections and put a stop work in but i need it done now [sys] all right [usr] if possible [sys] what is the postcode [usr] it's [pii] [sys] all right if you bear with me i'll find it if it's something we would do for you [usr] right thank [sys] right [usr] you what was that [sys] i'm sorry to keep you the guy i'm trying to get a hold of that's just gone on his answering machine you ok hold i'll keep trying them right thanks [usr] ok your name [sys] [pii] are you still there [usr] hi sorry [sys] sorry you get cut off i was talking to him there sorry about that right give me your number and i'll phone him back and i can give you a call back rather than me holding on [usr] right ok it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] right i'll give you a call back as soon as i speak to him [usr] thank you [sys] right [usr] bye [sys] thanks [usr] bye [sys] bye [usr] bye [sys] bye

3General Customer Service

[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling dino [pii] speaking how can i help [usr] hi my name is [pii] i i had a call through from the the halifax home care which was made on christmas eve and the the call's been closed by your engineer saying he couldn't get hold of me i've opened i've be i've been in touch with the bank and they've opened a new call this he said they sent to you at three o'clock i just want to make sure that i'm getting through to somebody this time [sys] you've done what sorry you've you've booked another job in yen or [usr] i've had to book another job in because they closed the the one that was raised on christmas eve [sys] ok what do you want to check if it's booked on you mean [usr] well i i want to know if it's if if if what what happened on christmas eve was apparently the engineer has said he's he's called me twice and couldn't get through and i've got i've got no missed calls i've got no missed calls on my phone if he might have he might have hung if if if he's logged it on his tablet then he might have hung up before it got through to me it looked you've made the call but i got i received no calls on christmas eve at all and the and the the the call's been closed i had to raise another one today and the bank said they sent it direct to the same to yourselves again they said to ring you in half an hour and you should have all the details and you'll be able to tell me what's happening then [sys] let me have a look what's the postcode it would be booked under [usr] ok it's [pii] [pii] [sys] and what's the address [usr] [pii] [sys] let me have a look there is a job booked in for today [usr] ok i just wanna know how i'm gonna get i i haven't had a text through anything with a with a job number i haven't had anything that through yet [sys] right i can give you the job number now if you've got a pen [usr] sure [sys] just let me know when you're ready [usr] yes i'm ready [sys] ok d for delta y for yankee w for whiskey o for oscar 3726 [usr] 3726 [sys] 419 [usr] 419 ok [sys] and they're aiming to be there for between quarter past six and quarter past seven [usr] today [sys] today [usr] ok will they normally ring me in advance or did they just head out [sys] no they'll ring if you wanna make sure you're in they don't wanna obviously waste the journey you see they'll call you [usr] that that's what they said be done on christmas eve on christmas eve and i i didn't get any [sys] right [usr] missed calls i mean i was to be honest i was expecting it to take beyond the christmas day anyway because i thought [sys] ok [usr] one's gonna be working christmas eve but ii i certainly didn't get any i certainly didn't get any calls or or [sys] well [usr] any [sys] i [usr] welcome [sys] i right i i couldn't say if they called you or not i'm afraid [usr] no ok but but sorry what you say quarter past six to [sys] between quarter past six and quarter past seven [usr] ok great ok [sys] right [usr] thanks thanks very much for your help [sys] that's ok you take care [usr] cheers thanks much you too bye [sys] thank you bye [usr] all right [sys] bye [usr] bye thank you

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're speaking to how can i help [usr] mate i i'm a british gas engineer at a property i just want to see if a customer has plumbing cover cos on my screen it doesn't look they do but the customer's son is adamant that he [sys] all [usr] pays [sys] right [usr] enough money i'm sure it's covered [sys] did i set a postcode [usr] it's [pii] [pii] [sys] and the first line of the address [usr] it's [pii] [sys] and have you got the customer's name [usr] it's a mister [pii] [pii] sorry si [pii] [sys] there is two different accounts in his name let me just have a look [usr] ok [sys] right the first one it's got a home care two let me have a look at the one er home insurance legal home legal right now he only has home care too which just covers the central heating [usr] ok let me write that down for them because we thank you [sys] it [usr] is that [sys] just [usr] 2 [sys] says [usr] 202 [sys] which i think is the newer version of home 200 [usr] thank [sys] it and [usr] you too [sys] then when you click on it it opens up and tells you what exactly [usr] ok [sys] that covers and it just says central heating if you're from services then that's obviously why you're there but it wouldn't be anything that diner would do because that's just plumbing and drainage [usr] no that's right well this is a cold [sys] no [usr] water storage [sys] that [usr] tank [sys] would be [usr] ball [sys] down [usr] valve [sys] for [usr] that [sys] plumbers [usr] change which is not part of the central heating system and and when i no plumbing let me write it down and i'll give him a call i know he's gonna go into one [sys] his [usr] but [sys] only [usr] we [sys] options [usr] don't [sys] are you can either call [usr] that's [sys] the on demand [usr] i mean [sys] team you will then take a booking for it or he calls the repair and cover team who say yes you have home care to to upgrade to home care three or four which [usr] bye [sys] does include plumbing and drainage would be this much he can fund the repair and covered team because obviously he does [usr] he can [sys] have [usr] phone [sys] a policy [usr] up and upgrade if he wanted to [sys] they they go with the prices to do that now in terms of what it do for today because obviously i don't know if they do something respective i don't think you can take a policy out today and then you're covered they'll obviously say right well you you're covered from now on but if you come to us with an issue there's a one off payment [usr] no [sys] of such and such to cover what the problem is today and then from then on that's it all right [usr] one off repair [sys] no problem [usr] in the cover carries on from [sys] all right too but [usr] ok all right i'll go back to him and just let him know i'm just cheers mate thank you bye bye

3General Customer Service

[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help [usr] hi i was hoping that i could get someone out our property just to unblock a kitchen sink [sys] sure is it it's a residential property or commercial [usr] residential [sys] any cover with british gas [usr] er no [sys] ok and what's the postcode of the address please [usr] it's [pii] [pii] [sys] and the first line of the address [usr] it's [pii] [sys] [pii] away and what name have you have you booked with us previously before [usr] no no it's a new new referral it'd be under sam asher a sh er [sys] ok bear with me right 22 a full wod gardens is it can i it's aha can i take a contact number please [usr] it's [pii] [sys] [pii] and it's a blocked kitchen sink [usr] it i essentially i've i've had a local plumber come out to try and unblock it and they're saying that er it's quite significant and they can't get to the pipes passed outside of the kitchen it would need to be via specialist rods [sys] that's fine do you have access to a shower that you're able to use [usr] i all all the other drains are fine it's just the kitchen [sys] and anyone in the property got any health issues [usr] no [sys] ok there's no call out charge the starting price between monday and friday 8 a.m. to 6 p.m. is 100 and £70 which includes the a any additional cost they let beforehand and they take payment on time either cash or card is that ok [usr] that's fine [sys] ok i can book it in for thursday between eight and six [usr] thursday would be perfect could you do 10 [sys] i can't i can try to put a note down to say to try and after 10 a.m. but it is an all day [usr] i see it's just that i've i do the drop off i i'm i'm not back till 9 30 if if there could be a note just to say not to turn up until 9 30 [sys] he's trying to attend after 9 30 that's fine i'll pop a note down for you [usr] ok that's great [sys] alright then that's all sorted [usr] all right thank you cheers [sys] no [usr] bye [sys] worries take care bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling dino [pii] speaking how can i help [usr] hi [pii] what it is i have a drain blocked in one of my 10 houses in [pii] do you go to [pii] [sys] i believe did you want me to have a look for you or hello hello hello can you hear me

3General Customer Service

[sys] good morning [pii] [usr] hello [sys] hey [usr] hi i need some more jobs please [pii] told me to ring because you didn't know where to send me i'm on the coast at the minute are [sys] i don't know what the best where the best place is gonna be for you to go mate [usr] i don't know mate i mean i don't mind working on the coast and that but obviously i'm not confident with certain central he bits at the minute and i know it's a central eating job but i just don't feel confident on certain bits at the minute [sys] no it's not that mate it's what other if you what other jobs have i got up that way if what i mean [usr] i don't know i [sys] it's [usr] i [sys] it's [usr] i [sys] it's [usr] wouldn't [sys] completely [usr] mind [sys] dead on cost [usr] i wouldn't mind going back to h to be fair i can go in that receipt book that receipt [sys] well hang fire for go go grab a cup or let me speak to them when they get back in and then i can work out what's going on [usr] no worries all right mate cheers bye [sys] form that [usr] all right mate [sys] cheers bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the option carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] talk to [pii] how can i help you [usr] good afternoon i just made a reservation to have you come and help unblock a drain and i've realized i've given you the wrong mobile number [sys] ok what's the postcode sir [usr] [pii] [pii] [sys] thank you and the first line of the address thank you [usr] [pii] [sys] and your name is [usr] [pii] [sys] ok it's in the in the in for today [usr] yes please yes yes [sys] right ok would you i'll change the number what was the number ok go on give me [usr] it [sys] you've [usr] it it [sys] given [usr] should [sys] too many [usr] be [sys] numbers here [usr] it should be [pii] [sys] ok hang on a sec [pii] [usr] yes [pii] [pii] [sys] ok i'll just repeat that [pii] [pii] [usr] yes that's right [sys] ok i've just amended that on the system ok they'll call you on that number when on the way ok [usr] while while i'm on is there any indication as to how long it will take for your chaps to get here [sys] i can't give you that because it's it's a payable job and they they are very busy it's just a matter of when they they'll call you when on the way [pii] show with you [usr] that's fine thank you much [sys] ok sorry but i can't give a time but they will call you've updated they will call when on the way ok [usr] ok [sys] thank you [usr] and they'll be here today [sys] that's booked in for today [usr] perfect [sys] thank [usr] thank [sys] you [usr] you bye [sys] thank [usr] bye bye [sys] you

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] a break i put it in there [sys] i'm did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] you a bit [sys] alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] god [sys] good afternoon you're through to [pii] my name's [pii] how can i help you today [usr] hi i need someone to fit a non return valve [sys] a non return valve ok i can definitely arrange for a plumber to come out and take a look you would have to quote for the work once he attends and if you're happy with that he can then go ahead and do that for you [usr] ok [sys] would that be ok [usr] that's fine [sys] ok and can i just clarify is this a domestic or commercial property [usr] marshall [sys] commercial ok what i'll have to do is pop the details onto our system this will get sent over to our local office they will then contact you to go through an availability for the engineers and they'll also go through pricing with you as well [usr] when will they call us [sys] once i put the details on our system this will get sent over to our local office straight away [usr] thank you [sys] it'll either be before five this evening or tomorrow morning [usr] ok [sys] could i have your post code the first line of your address and the company name please [usr] [pii] [sys] was that [pii] [usr] [pii] [pii] [sys] thank you [usr] [pii] [pii] [sys] [pii] [usr] [pii] my name is [pii] [pii] [pii] [pii] golf [pii] [sys] [pii] [usr] [pii] [sys] got it thank you and the company name [usr] just in [sys] pardon [usr] just [sys] just kidding [usr] kidding [sys] is that with a [pii] or just an [pii] [usr] right j us t k id inn [sys] inn thank you that's all right i didn't know if it would have a g at the end or just an n because some say kidding and others say kidding that's why i was double checking ok i'm just gonna pop some details on the system please bear with me a moment [usr] thank you [sys] ok and could i have a site contact name and site contact number please this is at a local office marinda gill [usr] that's [sys] and could [usr] me [sys] i have your best contact number please [usr] [pii] [pii] [sys] thank you and [usr] 663 [sys] you need a return valve replacing [usr] number 12 [sys] on return no eight i think ok and is there anybody at the property clustered vulnerable at all all right thank you [usr] children [sys] ok i'm just going to get this sent over now to our local office for you they should be in contact shortly to arrange for an engineer's visit and to go through pricing with you thank you much for your call have [usr] thank [sys] a lovely [usr] you [sys] day take care now bye bye [usr] you too bye bye bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain service good afternoon this is you're speaking to [pii] how can i help [usr] hello [sys] you [usr] i'd to make some inquiries to see if you can help me he's not i have a take away and i think someone might have drained his blood and i'm not sure if i use you a couple of years ago but i i wanna see how would he does he work on pricing and when can i when can i book it please [sys] ok this is a commercial property did you say [usr] the commercial property yes [sys] ok i can't advise on pricing unfortunately with commercial properties what we do here is we can we we can pop a job on the system for you and send it through to the local office and then it's for them to contact you with availability and costings other than that i could give you the local office number you can speak to them direct [usr] yes you certainly ok because i can i can i give you my can i give you my phone number to ask your local office to do that for me then please because i'm currently driving you see [sys] right ok i'd need to take your post code though because i'd need to find [usr] ok [sys] who it is [usr] ok postcode's [pii] [pii] [pii] [sys] [pii] sorry ok can can i take your name and contact number [usr] ok my first name is [pii] surname [pii] ok my contact number is [pii] [pii] [pii] [pii] [sys] ok right that's fine i can send an email through to them and and requesting that they give you a call [usr] ok [sys] is [usr] then [sys] that [usr] thank [sys] ok [usr] you very much for your help thank you bye [sys] all [usr] bye [sys] right no problem [usr] bye [sys] bye [usr] bye bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's through did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes my name is [pii] how can i help [usr] hi morning i i need someone to come out and have a look at a a drain a drain pipe that might have a hole in it but we're we're in quite an old building and the drain pipe goes inside the building [sys] ok did you say there's a hole in the pipe [usr] well pretty certain it is we're getting we're getting we noticed it a few weeks ago and we thought we have patched it but there there seems to be a hole in the pipe are you are you are you in [pii] are you or not [sys] i'm not i'm not all in stock but we do have a local office that covers pretty much [usr] ok [sys] everywhere else [usr] that's right a a local person would stay in the building that's all [sys] well what's your what's the post code for the property itself please [usr] the postcode is [pii] [pii] [pii] [sys] ok do you have a pen there i can give you the number to the local office ready whenever you're ready [usr] but i miss getting through to the local [sys] right sure [usr] ok there you go man [sys] it's [pii] [pii] [pii] [usr] it's [pii] [sys] no no [pii] [pii] [usr] [pii] yep ok [sys] then [usr] all right [sys] two [usr] no worries i'll give him a call [sys] right see you bye bye bye [usr] cheers bye bye [sys] right

3General Customer Service

[sys] good morning speaking hi hiya [usr] one wedding it's [pii] hiya [sys] he's [usr] is [sys] i don't [usr] [pii] [sys] know if he is give me a second i'll double check for you two secs [usr] aye no problems [sys] when problems with your pipes arise you can count on dino rod to fix them our team is on hand 24 hours a day 365 days a year providing top quality repairs in a timely manner and as part of our national network we have a team of drainage and plumbing professionals ready to when problems with your pipes arise you can count on diners a aye not [usr] hi [sys] bad [usr] [pii] [sys] it's monday isn't it [usr] right how are you [sys] aye aye [usr] i [sys] it doesn't look [usr] i know [sys] there's anything [usr] they remember [sys] for you down [usr] one [sys] there [usr] the ones [sys] just now [usr] in [sys] i was [usr] it [sys] going to give you a phone anyway what do you do that will give you a chance to clean your van [usr] no [sys] cut it all out and set everything out [usr] well [sys] good [usr] that's that's what i was doing there i was getting out and that i [sys] ok [usr] done a wee bit of that last day of the weekend but i punched it off just this morning because i work [sys] ok [usr] i've got the big list there for you [sys] aye send it on whatsapp [usr] do you want [sys] would [usr] me [sys] you [usr] send [sys] aye i'll [usr] to you [sys] get [usr] you through [sys] it there [usr] whatsapp or something molly [sys] what's [usr] what's your mobile number [pii] [sys] ohh i couldn't tell [usr] i don't [sys] you [usr] not [sys] i don't [usr] sure [sys] use [usr] i've got [sys] whatsapp [usr] it [sys] but [usr] your [sys] i i know [usr] mobile number [sys] i receive stuff just look for [pii] [usr] aye it's just just for your mobile number [sys] i couldn't [usr] your [sys] tell [usr] mobile number [sys] you i don't [usr] i [sys] know [usr] need [sys] it [usr] that [sys] do you wanna send [usr] and i'll find [sys] it just [usr] you that [sys] send [usr] way [sys] it by email then send it by email [usr] do you that [sys] aye [usr] aye [sys] aye [usr] aye cos i'm not sure whether i've got your number or no what i mean and that works for them i avoid that er right that's fine i'll run into cos it may work i'll run into excess stock well we go and get a brush now for washing [sys] aye [usr] the van [sys] aye you could aye [usr] and [sys] you [usr] stuff [sys] could [usr] that [sys] do [usr] now [sys] that [usr] that [sys] you could do that because [usr] is that [sys] we could be doing [usr] if [sys] with [usr] i ring [sys] one in [usr] you [sys] here [usr] just buy [sys] to be quite honest [usr] a [sys] with [usr] brush [sys] you [usr] and that [sys] if you go and pick [usr] some [sys] that [usr] sort [sys] up that would be ideal -huh [usr] aye it's just i've got a brush for washing the van [sys] right [usr] i mean cos i said [sys] ok [usr] to you keep it clean and tidy [sys] go go go [usr] but wash [sys] go do [usr] you outside [sys] that [pii] [usr] it and [sys] things [usr] clean [sys] could [usr] inside [sys] change by all means what could [usr] all [sys] come in [usr] the things [sys] and we'll give [usr] to clean [sys] you a shout [usr] it with [sys] but if you could [usr] a [sys] work in that just now all right mate [usr] i know it could [pii] aye [sys] pay for it out of your [usr] aye [sys] own pocket and keep the receipt [usr] do [sys] and [usr] you [sys] what [usr] want [sys] we'll [usr] to spell [sys] do [usr] that [sys] is [usr] out my [sys] we'll [usr] own pocket [sys] reimburse you that all right [usr] we keep it aye aye cos i'll go and get the stuff i need and get some soap brushing i see some cloths [sys] right [usr] and have [sys] ok [usr] we spray for clean the stash because it's absolutely filthy [sys] exactly [usr] and i want it cleaned [sys] exactly [usr] i hate [sys] exactly [usr] i mean i hate me and i know you a nice clean tidy van i to get it all for you [sys] if [usr] that [sys] you [usr] that [sys] could [usr] i do then [sys] if you [usr] i [sys] could i [usr] got [sys] and what [usr] [pii] [sys] we'll do is we'll [usr] email [sys] take [usr] address [sys] it from [usr] i'll [sys] there [usr] just [sys] we'll get you what [usr] take [sys] you well [usr] picture and [sys] we'll [usr] send [sys] get [usr] it to [sys] you subject to obviously all being what what we use [usr] aye i i put stuff in the last i mean i put stuff in the last favorite i remember using between here and my last job but it might be stuff that you'll say no we don't need you can have a look and if ya a couple don't need in the last you can see i mean i mean at least for anything i think [sys] cool [usr] i'll write it down [sys] no [usr] and then [sys] that's [usr] you [sys] absolutely [usr] can [sys] perfect [usr] the decision [sys] alright [usr] on that [sys] mate alright [usr] what we get [sys] and i'll speak [usr] what we doing [sys] to you later [usr] obviously [sys] cheers [pii] [usr] right [sys] cheers then bye bye bye bye bye [usr] right right have a good day cheers mate thanks bye bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dial dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com good afternoon you're through to [pii] at dino how can i help hello hello

3General Customer Service

[usr] the [sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes [usr] you it or not people that matter [sys] thanks service [usr] hello [sys] how can i help [usr] hiya [sys] hello [usr] i'm calling [sys] how can [usr] sorry [sys] i help [usr] just wondering do you cover the stoke on trent area [sys] do we cover what sorry [usr] stoke on trent [sys] what is that [usr] pardon [sys] i'm not sure i'm not understanding what you mean what is that [usr] the stoke on front area [sys] i don't know what that is

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now [usr] thank [sys] book [usr] you [sys] drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes we are closed for employee training if you suspect a gas escape please call the gas emergency service on [pii] power cuts should be reported to your electricity distributor by dialing [pii] from your phone

3General Customer Service

[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to resort speaking how can i help [usr] good morning it's [pii] speaking shall i give you the job number please [sys] ok sure what's the [usr] ok [sys] go [usr] it's [sys] ahead [usr] dywo 3478419 [sys] sorry 3478 [usr] 419 [sys] and the first line of your address [usr] is [pii] [sys] ok how can i help [usr] your people were at the property and they asked me because we we need the tank and cc could you could could you read the notes or you haven't got any notes for the job [sys] quoted for an internal jet with tank to avoid flooding due to no [usr] are you ready i i've got 33 full parking spaces right now available [sys] you got what sorry [usr] i've got four parking spaces available for the truck as you [sys] ok you're [usr] as [sys] going to [usr] you [sys] get it booked in [usr] as you as you should suggest it in the in the paperwork [sys] ok lovely you calling to get it booked in [usr] that's correct [sys] ok that's fine you'd have to speak to the local office bear with me they open at 9 a.m. i can provide you with the direct number [usr] just bear with me a second i'm gonna take something to ok [sys] ok i'll just grab it for you [usr] you you you you won't be able to book me [sys] no it's the local office that i can [usr] i see [sys] the the number is [pii] [usr] just bear with me a second because see something it does you right just just a second yep zero [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] [usr] ok and they open 99 o'clock ok then thank you very much [sys] ok thank you take care bye bye

3General Customer Service

[sys] welcome to dina rod if your call is regarding a plumbing matter please redial [pii] for drainage queries please press two for account queries please press three thank you i know [usr] i'm a my name's [pii] i work for a company called hcc construction [sys] hi [pii] [usr] i am a i'm after the best email address to send an enquiry for a drain survey and at the same time we require a jetta [sys] of course [usr] on a pro po [sys] email [usr] new [sys] all [usr] build [sys] over that's i'll just give you the email address you get it over it's [pii] [usr] [pii] again mate [pii] [sys] [pii] [pii] and then [pii] the letter [pii] [pii] [usr] and you're the [sys] she [usr] [pii] branch [sys] with [usr] aren't you cos [sys] the [pii] branch [usr] sounds it's [pii] [sys] yep that's the one [usr] perfect [sys] that's [usr] mate [sys] the one [pii] [usr] i'll [sys] she'll [usr] read it [sys] get [usr] over [sys] back to [usr] you [pii] [sys] you [usr] all right cheers [sys] appreciate [usr] mate [sys] it cheers [usr] bye [sys] mate [usr] bye [sys] bye [usr] bye

3General Customer Service

[sys] hello from drainage how can i help you [usr] hi is there a [pii] around us also a claire read [sys] she's not currently in at the moment i don't think she's gonna be in today [usr] ok is she is she available on her mobile [sys] i'm not too sure it's either that or we can try emailing [usr] ok no worries i was trying to speak to her about the one from your [pii] team do you have the best number for [sys] right [usr] her [sys] i don't unfortunately [usr] ok [sys] it might be best to email potentially [usr] ok no worries i'll do that cheers [sys] ok bye bye cheers [usr] cheers [sys] sure [usr] cheers bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening thank you for calling british gas my name is [pii] can i take your name please [usr] sure it's [pii] [sys] thank you for [pii] how can i help [usr] hi i'm just on the dino rod website we've got all the drains at the front of our house have suddenly overflowed with sewage and the house smells sewage i was just wondering if [sys] right [usr] i could book someone with a a dino rod [sys] ok do you have an agreement with us by any chance [usr] i've never agreed anything with you no [sys] ok now in terms of whether it be central heating whether it be energy whether it be anything that [usr] not [sys] i [usr] a single [sys] tell [usr] thing [sys] you what [usr] i don't [sys] give [usr] think [sys] me your postcode let's [usr] sure [sys] have a look [usr] it's [pii] although you definitely don't have an agreement with us for anything it's [sys] ok [usr] [pii] [pii] bravo [sys] and the first line of the address [usr] is [pii] [sys] right let's have a look right you were saying that you're right nothing with us there at all have you been made aware of prices [usr] no i have no idea i'm that's [sys] ok [usr] why i'm phoning up just to get some prices before i [sys] ok [usr] get some [sys] right [usr] work done [sys] now this is without knowing whether there's any engineers there but i'll just give you a price guide at least you've got [usr] sure [sys] some [usr] thing [sys] information [usr] great [sys] let's just go to that and were you looking at getting that done asap is it [usr] yes please i mean [sys] ok [usr] not tonight but ideally to next day or two would be [sys] ok [usr] great [sys] well if we're looking at tomorrow onwards then the prices would be 100 and £80 between 8 a.m. and 6 p.m. [usr] ok [sys] to get that unblocked it's a it is a domestic property is that correct [usr] it is yes that's right [sys] ok that's that's the prices that you'd be looking at from tomorrow different [usr] got you [sys] to today now let's have a look and see if we can get that booked out for you i'm just gonna have to create an account for you if you just bear with me going to the drainage site [usr] sorry just give me a second i'm just going to i've got another couple of numbers i'll just try giving them a ring i'm not sure if they're even 24 hours but i'll give them a try and then i'll phone back and [sys] no problems [usr] book something with you [sys] ok all right then [usr] thanks very much [sys] bye now [usr] i'm a man with sewage in his front garden i can't be a choosing beggar but i'll i'll do the bare minimum thank you very [sys] we [usr] much have [sys] we are [usr] a good [sys] available throughout the night ok then cheers bye now [usr] thank you are you still there if could you come tonight is that a is that a thing [sys] it's something that i need to ask the engineers i can certainly find out for you but the price for tonight would be totally different to the price for tomorrow [usr] what would it be [sys] for today as in you would be looking at £299 [usr] 299 ok that's great thank you i shall probably [sys] ok [usr] give you a ring back in about 10 minutes [sys] no worries cheers [usr] thanks [sys] bye [usr] a lot [sys] now [usr] have a good evening bye

3General Customer Service

[sys] thank you for calling dino rod partners [usr] no [sys] with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] who [sys] we [usr] can [sys] record [usr] get [sys] calls [usr] it [sys] for quality and training purposes [usr] she could be upstairs put something in there [sys] hello [usr] hi road i'm in [pii] am i calling the right number to for the south coast service [sys] no this is not the correct number for the south coast do you do you want the local office [usr] yes [sys] ok bear with me a quick second what is your postcode please [usr] [pii] [sys] is this for is this for drains or plumbing issue [usr] it's a it's a drains [sys] ok do you have a pen i can give you the number [usr] just one second i'm just gonna grab a pen [sys] no problem [usr] i have the number please [sys] it's [pii] [usr] sorry can you repeat again [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] thank you much [sys] that's good all right [usr] six [sys] cheers now

3General Customer Service

[usr] everything coming [sys] thank [usr] over [sys] you for calling dino [usr] it [sys] [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i canceled the r 99 [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] some more now darling [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] ok ok [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days [usr] have [sys] a year [usr] you talk to [pii] hello hello [sys] hello you're through to [pii] how can [usr] hello [sys] i help you today [usr] i'm just i just after a quote really my downstairs toilet is every time you flush it it's all coming back up and the upstairs toilet has been doing the same and the sink has been blocking now again it's not all going down [sys] ok is it for your domestic property [usr] it's domestic [sys] or [usr] property [sys] ok have you got insurance with british gas plumbing [usr] no [sys] insurance cover [usr] i canceled [sys] no [usr] it off [sys] ok [usr] i think i used to i don't think i have any more [sys] all right the rate would you us to attend this evening as soon as possible [usr] i don't know it depends how much everything is really to be honest [sys] this evening would be £225 including that [usr] right ok [sys] and then between eight and six monday to friday is 100 and £80 [usr] right ok and that would be looking at both toilets and the sink would it [sys] yes to unblock if there's any further work required the engineer will give you a quote [usr] right ok ok leave it with me and i'll get back to you all right thank [sys] all [usr] you [sys] right [usr] thanks [sys] cheers [usr] bye [sys] bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling [pii] speaking how can i help [usr] good morning we have it's a commercial property with they're not flushing very well i suspect they're blocking [sys] ok and do you have any british gas cover for plumbing and drains [usr] no [sys] no and are you able to pay the engineer by cash or card do [usr] can pay an engineer by card [sys] ok right let me have a look for you then what's the post code first of all [usr] [pii] [sys] [pii] let me have a look and what's the house number [usr] [pii] [sys] what's the house number i mean [usr] right [pii] [sys] it's [usr] hi [sys] it's still too early and what's the name of the company [usr] i did i thinking [sys] what what's [usr] sorry [sys] the name of the [usr] say [sys] company [usr] that again it is [pii] [sys] he's seven [usr] limited [sys] hatton [usr] [pii] [sys] [pii] limited [usr] limited [sys] ok [usr] the address they limited [sys] let me just [usr] on the end [sys] see if i can find you i got you and if i could take your first name please [usr] a what sorry [sys] [pii] [usr] my name [sys] thank you [pii] [usr] [pii] [sys] and if i could also take a contact telephone number please [usr] [pii] [pii] [sys] let [usr] [pii] [sys] me just save all that sorry [pii] what did you say the issue was again you you think the toilets might be blocked ok [usr] they're i think they're blocking when you flash them the the paper is turning they clear but not quite it's only gonna get worse [sys] are they the staff toilets are they or customer toilets or [usr] both are there any toilet [sys] is there anybody at the site who may be considered vulnerable no [usr] no [sys] right bear with me sorry about this if for some reason the company have changed the layout of the system overnight and not told anybody i can't find anything i don't know why they honestly i don't know why they do this thing there was no [usr] control [sys] no there was no reason to change it anyway i just feel a little lost er [usr] sorry i i [sys] right [usr] something [sys] let me go [usr] it it annoys me but i'm listening to you [sys] bear with me right all of it at bear with me i think that's it now let's see if that's worked ok i presume that you're available for the rest of the day now [pii] ok [usr] but the sooner [sys] i'll do [usr] the better [sys] this then [usr] i think [sys] i'll [usr] just [sys] send [usr] cos there's [sys] that across [usr] a [sys] to the local [usr] guests coming [sys] office [usr] in [sys] now [usr] and just [sys] and i've asked [usr] flushing [sys] them to give you a call to let what time they'll be there ok right let's get that sent across bear with me [usr] yes [sys] how it will work is the engineer will come out and have a look at what the issue is and then once they've done that [usr] what's [sys] that's [usr] the call out [sys] when [usr] charge [sys] they'll give you the the price and if you want to go ahead you can if you don't want to go ahead you can't say no and if you do say no you don't pay anything no of course ok then i'll put that for you for you and i look to give you a call [usr] ok [sys] a a [usr] that [sys] pick [usr] sounds [sys] the [usr] likely [sys] time [usr] but cool [sys] but i've also [usr] got [sys] asked [usr] it [sys] the engineer when they are on their way to give a call as well ok there you go all of it all booked in for you pleasure take care bye [usr] got it brilliant thanks for your help cheers bye bye

3General Customer Service

[usr] ok [sys] thank you for calling dina road covering [pii] [pii] [pii] and [usr] i [sys] [pii] to book in the unblocking of the drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment good afternoon [pii] [usr] hi i made a booking this morning and changed it to thursday but my partner wants someone to come out tomorrow now if there's any chance of changing it back ok [sys] what was your postcode [usr] [pii] [sys] i do apologize the best i can do now would be thursday the capacity for tomorrow is taken [usr] ok [sys] now [usr] no worries thank you [sys] all right [usr] cheers [sys] thank [usr] bye [sys] you bye bye

3General Customer Service

[sys] good morning plumbing [usr] good morning do you cover the [pii] area [sys] what's the post code for that area please [usr] [pii] [sys] [pii] i'll just double check yes we do yes [usr] right ok i've got a leak which needs repairing today er cos i've got no i've got no water [sys] right ok what i'll have to do sir is take your details pass them through to the dispatcher and they will need to see if we have availability for today [usr] right [sys] i can't confirm that and that unfortunately they don't start until nine today it would be just after then [usr] right [sys] but i can't confirm at this stage if we can get someone to you today i can take your details and we can give you a call back after nine [usr] right ok [sys] it's entirely up to you [usr] yes yes 01635 [sys] ok [usr] [pii] [sys] can i just take that number again please i think i might be a digit missing there [usr] no [sys] from [usr] it's [sys] the number [usr] only five it's only it's only five digits it's [sys] ohh right ok yes [usr] [pii] [sys] ok thank you can i take the full post code as well please [usr] [pii] [sys] yes [usr] [pii] [sys] [pii] he and your name please [usr] [pii] [sys] ok and [usr] can [sys] do [usr] i tell [sys] where the [usr] you what [sys] leaks [usr] i tell [sys] of course [usr] you tell you what the fault is the fault is under [sys] i think [usr] my sink and it's a faulty water pressure regulator [sys] water water pressure regulator [usr] regulator and it's supplied with 15 mil [sys] you [usr] pipes [sys] speak up to me hey [usr] cos they wanna know that [sys] all [usr] if [sys] right [usr] they need to come with that part they wanna know that it's a 15 millimeter pipe fed [sys] 15 millimeter pat ok thank you right and you said you have no water [usr] no because when [sys] ok [usr] i put it on water just squirts out [sys] right ok all right i will speak to the dispatcher and ask him to call you after nine and he'll be able to confirm if we can attend today or not [usr] ok [sys] ok all right thank [usr] thank [sys] you [usr] you bye [sys] ok bye bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] home care policy [sys] we record calls for quality and training purposes hello there you're through to [pii] how can i help you today [usr] hello [pii] brilliant someone's answered i've got seven different numbers for di though none of them answer or or they don't deal [sys] right [usr] with us i'm british gas engineer and and with the customers got a policy and she needs someone coming around they've got she's got no water coming out of the taps or the ot taps nothing [sys] right [usr] nothing [sys] ok [usr] coming out [sys] out of any of the hot apps is it or any particular room room [usr] that [sys] particular [usr] bathroom and [sys] or or or all of them [usr] all of them [sys] lovely bathroom and kitchen lovely what's the cus i'm just typing this thing because i can just copy it in then you see what's the customer's house number and post code [usr] well [sys] that's probably [usr] it's [sys] the easiest way of [usr] give [sys] thinking [usr] you the post code [pii] [sys] and [pii] [usr] it's [sys] lovely [usr] number [pii] [sys] and the house number [pii] lovely and what's the customer's name who [usr] missus [sys] are you with [usr] a [sys] got it right [usr] brilliant [sys] perfect right let's just get this booked in now for him ohh have you haven't been able to get through have you [usr] i've [sys] or [usr] got about five or six different numbers and one number they don't [sys] he's stupid [usr] deal with us the other numbers don't answer [sys] my [usr] one [sys] god [usr] i spoke to that said we don't do infill and they gave me an infill number that don't answer [sys] cool you're going round in a circle [usr] i've looked at my phone and gone on er on the internet and i found this number [sys] lovely [usr] i'm gonna keep [sys] ok [usr] it in the diary now [sys] i was gonna say keep it in there [usr] i [sys] i'm [usr] would probably [sys] just gonna [usr] be fine [sys] check if it's under mr [pii] name only because i couldn't find anything under the policy under mrs [usr] other says miss here [sys] bear [usr] mister's [sys] with [usr] out of work [sys] that's right it's only because there's i've just found the energy one on hers i'm just gonna have a look now let's see if there's a here we go lovely [pii] [usr] [pii] [sys] that's it isn't it [usr] that's it [sys] perfect okie dokey right let's have a little look here now repair my goodness right just gonna copy over what i just typed up save a job there we are see what we've got there's nothing for today but i could do tomorrow eight till six [usr] are you in tomorrow i can come tomorrow or what between eight and six though she said fine [sys] perfect and what's the number do you want me to pop onto the job is it i got a a landline or a mobile on here [usr] i've i've got a [pii] what's the best number for them to contact you with or is it a mobile [pii] have you got the mobile number [sys] i do i've got mister on here what was missus do you mind telling [usr] i've [sys] me what that is [usr] got [sys] and i'll pop [usr] one [sys] it on [usr] here [pii] [sys] now [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] perfect there we are lovely that's all booked in now you should get a text now as well within the next five minutes or all [usr] ok [sys] right and i'll [usr] on [sys] just [usr] the on her [sys] confirm [usr] number [sys] the appointment [usr] she'll she'll get a text [sys] abs absolutely yes that is all booked in now that's all confirmed [usr] will [sys] as [usr] she [sys] booked [usr] get a [sys] in there tomorrow [usr] when they're on their way [sys] she'll also get a call from the engineer who has been assigned to when they're on route absolutely [usr] ok brilliant i'll let her know she can [sys] fab [usr] know it anyway [sys] maybe we are all done she should [usr] thanks [sys] she should get [usr] for [sys] a message [usr] that [sys] any time [usr] thank [sys] soon has she got an email [usr] you [sys] address as well or [usr] have you got an email address i a fful [pii] [pii] [sys] lovely that's a fflb [pii] [usr] a no [sys] and the number [usr] a fful [sys] one a fful then [pii] and [pii] is it [pii] [usr] [pii] [sys] lovely that's great i'll just update that as well there we are all [usr] brilliant [sys] done for you [usr] thank you [sys] all [usr] [pii] [sys] right thanks ever much [usr] thank [sys] take [usr] you very [sys] care [usr] much [sys] thank [usr] and you [sys] you [usr] bye [sys] bye bye [usr] bye [sys] bye [usr] bye [sys] bye

3General Customer Service

[sys] thank you for calling dino [pii] partnered with british [usr] was this [sys] gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately four minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hiver new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of a few and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system [usr] sure [sys] just ask our engineer to talk you through them when we next visit freezing i want thank you for calling british gas you're speaking to solving the team how can i assist you [usr] one of your engineers or plumbers borrowed a book from me i lent [sys] bye [usr] him a book [sys] you [usr] and [sys] are [usr] it [sys] man [usr] was about 56 [sys] let [usr] weeks [sys] me tell [usr] ago [sys] you [usr] now and he hasn't returned it [sys] about four or five [usr] and i've [sys] times [usr] phoned about four or five times and he's not he's still not brought it back [sys] what is what is it supposed [usr] his [sys] to bring [usr] name [sys] back [usr] his name is [pii] [sys] what is he supposed to bring [usr] pardon [sys] back [usr] a book i lend him a book [sys] can [usr] his [sys] you provide [usr] name [sys] me [usr] is [pii] [sys] with your home care account number please sir [usr] i don't know my i can't [sys] can you give [usr] off the [sys] me [usr] top [sys] the post [usr] of my head i [sys] code of the [usr] know what [sys] property [usr] it is but [sys] please [usr] my [sys] [pii] [usr] [pii] [sys] [pii] [pii] yh for hotel and the number on the door please no [usr] number 69 [sys] it's [pii] for yankee and [pii] for hotel am [usr] that's right [pii] [sys] thank you much just bear with me as i'm getting access ok [usr] ok [sys] it's [pii] for [pii] and [pii] for hotel [usr] and [sys] his mobile [usr] you [sys] number [usr] if it's [sys] and then [usr] possible [sys] i'll ring [usr] can [sys] you myself [usr] i have his mobile number and then i'll ring him myself [sys] there's more information coming up with this post code [usr] i think ii i got [sys] 2000 [usr] a visit from him about six weeks ago [sys] i'm not happy i'm not getting in with the postcode you've given me is it the correct postcode [usr] right i'll tell you again it's [pii] [sys] [pii] [usr] four [pii] [sys] [pii] [usr] [pii] [sys] ok can you confirm to me your first and last name please [usr] it's [pii] [sys] thank you much for confirming that mr [pii] can you also just confirm the first line of the address just tells you [usr] i just told you it's [pii] [sys] and lastly your email address for me mr she but [usr] listen all i want is my book back if you can ring him ring [pii] [sys] you [usr] and [sys] have [usr] ask [sys] to go [usr] him [sys] through [usr] for [sys] the [usr] my [sys] security [usr] book back [sys] question sorry for this can you confirm to me lastly i'm [usr] well i didn't have to do this [sys] i'm [usr] last time [sys] sorry [usr] and i've [sys] for this [usr] five [sys] lastly [usr] times [sys] your email [usr] now [sys] address for me please [pii] [usr] right [pii] [sys] thank you much hello are you still on the line yes [usr] hello [sys] i'm still [usr] are [sys] on [usr] you [sys] the [usr] still [sys] line [usr] on the line right can you tell him that if he doesn't bring his book back within the next five days i'm gonna sue him and take him to call i'll get his name and [sys] shame [usr] i'll take him the call processes [sys] just bear with me [usr] ok [sys] you're gonna you're gonna take [pii] to the court for the book yes [usr] we we haven't [sys] shame [usr] got it [sys] for a engineer let me just try and get these details for you quickly right [usr] not for a engineer he's had he's had my book for six weeks [sys] was he aware that he was supposed to return the book was he aware that he needed to return [usr] pardon [sys] the book he [usr] he's [sys] was [usr] been [sys] killed [usr] told [sys] five [usr] five [sys] times [usr] times he's been told to return it five times five times i've rang his number now and he [sys] ok [usr] hasn't returned it he knows about it [sys] ok i'm going to [usr] is [sys] give yes [usr] it possible [sys] i'm [usr] you [sys] going [usr] can [sys] to [usr] give [sys] give [usr] me [sys] it to you [usr] mobile [sys] just to shoot [usr] number [sys] but [usr] and i'll [sys] you just [usr] ring [sys] need [usr] him [sys] to have a bit of patience ok ok [usr] ok [sys] we please usually bye and when was the engineer to the property six weeks ago [usr] about [sys] have [usr] six [sys] you [usr] weeks [sys] contacted [usr] ago [sys] him just [usr] have [sys] give [usr] you [sys] me [usr] contacted [sys] a second [usr] him [sys] give me his mobile number and i'll ring you [usr] otherwise [sys] yes i'll [usr] give [sys] do [usr] me [sys] that [usr] his mobile [sys] for you [usr] number and i'll ring him [sys] the number is [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] yes [usr] and that's [pii] [sys] you're welcome [usr] ok i'll ring you now thank you

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas on nationwide thank you for calling british gas you are speaking to [pii] in the service department could you kindly confirm your home care number please [usr] just a minute i haven't got that out i've i have a an engineer out today to do a job on the house he's replaced the hot water cylinder and he's gone but we've still got no hot water he said he left it on boost but it's not it's not heating up [sys] ok [usr] ok [sys] no problem [usr] can [sys] can i get your post code sir [usr] it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] i know ok and the house number [usr] er it's cozy it's no number it's [pii] [sys] ok [usr] in [pii] [sys] [pii] ok please bear with me the system is just uploading can you please confirm your name and surname please sir [usr] yes it's [pii] [sys] [pii] are you a landlord or a tenant [usr] house owner [sys] how ok and the number that you're calling from is this the number linked to your account [usr] should be ends in [pii] [sys] right ok now can you confirm your your contact number [usr] [pii] i've got my home care number now by the way i've got the bit of paper with it on if [sys] ok [usr] you wanted [sys] you can yes please [usr] it's [pii] [sys] [pii] ok please bear with me our system is just uploading mister [pii] [usr] that's right [sys] and your date of birth please sir [usr] 27th of the 6 52 [sys] ok let me just check on that booking for you the engineer was there today [usr] he's been there today he left about five o'clock he'd he'd done all the work [sys] ok [usr] changing the the hot water cylinder over and he's left he left saying he's left left it on boost now the the light is on on the boiler well the boiler isn't running cos [sys] no [usr] there'd be exhaust fumes coming out and there's no hot water arriving [sys] sure [usr] anyway [sys] ok now let me just check ok there's still no hot water [usr] still no hot water [sys] ok i'm gonna do the problem is with the boiler [usr] well the boiler looks i say the light on the front of the boiler is on saying it's running but it's not running there's cos [sys] ok [usr] there'll be exhaust coming out and the hot the water's not heating up [sys] ok there's no heating as well as no heating fine [usr] well well we haven't tried the heating because we don't need it on but the boiler should run well the the hot the hot water should come on without the boiler running without that that without the the heating side of it the heating sorry the hot water should run regardless of whether the central heating is running [sys] ok [usr] cos we [sys] no problem [usr] we we don't need the we don't need the heating on at the moment [sys] ok [usr] well we've certainly got no hot water something on the installation has gone wrong maybe on the electrical side who knows [sys] which boiler would that be because i have two boilers [usr] we've only got the one [sys] ok no no no no check sorry about that ok [usr] that's ok it's a worcester boiler [sys] ok i'm just trying to check the next availability and the engineer when he left he said everything is fine [usr] well he said he he did the whole installation and and he he filled in his paper to see how i put it on boost and off he went that was [sys] ok [usr] about [sys] and that's for [usr] about an hour an hour and a quarter ago or something that you left [sys] ok is that s jolly house right [usr] sorry [sys] is that for the [pii] [usr] it's it's [pii] [sys] sorry ok please bear with me just trying to check if i can get the engineer to come back [usr] the engineer came from leeds he said in conversation [sys] ok bye ok i have an availability for sunday the first of october [usr] nothing tomorrow then [sys] no no [usr] we've already waited a week to [sys] we [usr] this thing done without any hot water [sys] bye i understand i'm going to see what i can do please hold one second british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy [usr] what [sys] towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any [usr] that [sys] nature please [usr] number has taken [sys] offer [usr] me to british [sys] our employees [usr] gas [sys] the same respect they offer you thank you for holding just a few questions [usr] ok [sys] in order for me to to check if i can book it as a priority for the internet to come back is there anybody who is vulnerable at this state with no hot water [usr] well i'm not too good i've just come out of hospital i'm not feeling that brilliant after [sys] ok [usr] a procedure [sys] ok i can do tomorrow an am slot [usr] ok [sys] ok [usr] that's better [sys] thank you can you confirm the best contact numbers engineer could call [usr] it's it's the number ending [pii] which i just read out to you before that's my mobile [sys] ok and is the parking available [usr] yes [sys] ok [pii] you said it is [pii] [usr] that's correct [sys] ok and there is parking available [usr] yes [sys] ok ok it has been booked for you sir [usr] ok [sys] ok [usr] b am [sys] yes [usr] some time [sys] yes [usr] ok [sys] between [usr] thanks very much [sys] 8 [usr] for your [sys] a.m. [usr] help [sys] from 8 a.m. to to 1 p.m. [usr] 8 a.m. to 1 p.m. ok thanks [sys] yes [usr] very much for your help [sys] sir thank you much [usr] ok [sys] please have a good day further [usr] thank you bye bye now [sys] thank you bye bye [usr] right

3General Customer Service

[sys] good afternoon down a plumbing [usr] hi good afternoon i've got a leak and i was just wondering if there's anyone available to come and help fix it [sys] the earliest appointment we have at the moment is wednesday [usr] ok no i'll leave it for now thank you very much [sys] no worries [usr] cheers [sys] bye bye [usr] bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon speaking how can i help [usr] yes hello can you put me through to the main suitable please or reception [sys] f for for british gas [usr] sorry say that again [sys] for british gas [usr] no it's a diner rod please [sys] ok no worries [usr] thank you [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] right [sys] looking for our latest energy hi for new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not [usr] come here it's you can't be chewing my poppy grass up i can't be chewing

3General Customer Service

[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dina resor speaking how can i help [usr] hello i'm just wondering about having my septic tank emptied because i'm moving house in january and i would need to have it done before i leave it's in i live at [pii] is this far in this area [sys] what's the postcode of the address i can have a look for you [usr] yes [pii] [sys] sorry [usr] [pii] [pii] [pii] [sys] let me pop you through bear with me a moment [usr] thank you [sys] you're welcome thank you for calling diner rod our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press four for reception if the extension number you are calling please enter this now good morning [pii] [usr] hello i wasn't sure where where i had to go through to there it's [sys] great [usr] about empty it's about emptying the septic tank [sys] ok could i pass you through to one of my colleagues and they will chat with you about emptying a septic tank [usr] certainly thank you [sys] two seconds [usr] thanks [sys] would it be could i take your number because i can hear they're on actual calls there i'll take your number [usr] right [sys] and then i'll get them to call you is that ok if [usr] yes [sys] you can tell me your name your number and the address please [usr] ok my name is [pii] and the address the address is [pii] and it's [pii] [sys] [pii] [usr] [pii] [sys] no no problem is it a normal septic tank or is it a clar or a treatment plant [usr] it's a normal set it's been empty before a lot of times it's [sys] do we [usr] in the [sys] empty [usr] garden [sys] it for [usr] it's [sys] you before [usr] a you have emptied it yes you have [sys] do [usr] i'm [sys] roughly [usr] not sure [sys] when [usr] when [sys] the last [usr] but [sys] time right ok fair enough [usr] i'm not sure because then i had the other people get in touch with you because they exempt it every year they [sys] in [usr] came [sys] eye water [usr] out as well [sys] do you just need [usr] yes [sys] it emptied [usr] ma [sys] or [usr] one [sys] do you just need it emptied or do you need it s all jetted and cleaned all the lines to and from it [usr] gosh [sys] i can [usr] i don't [sys] give you prices [usr] know [sys] for [usr] i [sys] both if you want [usr] you you'd have to give me prices both because i i've [sys] just [usr] never [sys] to empty [usr] had [sys] it [usr] that [sys] and [usr] done [sys] just to empty it and to include three ton of waste it's £395 to empty [usr] my [sys] it includes [usr] goodness [sys] three ton of waste and the jet the lines it's 450 that that is dear it may sound dear but when any water come out and do it free of charge or for a little money they only skim it [usr] they don't [sys] they only skim [usr] yes [sys] it [usr] that that that's exactly what i know that's why i'm ringing you yes and what what does this what does the jet thing what does that do clean the [sys] there's [usr] whole [sys] two different there's two different vehicles one vehicle will will i if you just wanted it emptied one vehicle will come out of the tanker and it'll just empty it or if you wanted it the lines cleaned because it's sometimes they can get sludge sludge up with the waste vehicle matter and stuff then they can empty it a different vehicle would need to come now not two different vehicles but if you decided to go with the jetting a different vehicle called the rigid jet vac would need to come and it would be able to suck out the waste out of the tank and then jet the lines while it's empty jet the lines leading from your house to the to it just from the septic tank [usr] yes [sys] just to clean [usr] right [sys] them all now we always leave about a ton of waste in it due for bacteria bacterial matter needs to stay in [usr] but [sys] the tank to keep it functioning correctly [usr] yes well i might be better getting that done because i'm leaving this and i just prefer it it doesn't mean it's going to it goes down into the bottom part of the garden there's a show or something it [sys] there's [usr] doesn't [sys] a what sorry [usr] flood it or anything [sys] a soak away [usr] away it doesn't flood it or anything that [sys] with what we would be doing no absolutely not we we generally [usr] just [sys] the soka away doesn't really need clean because due to the nature of the job the soka away does it's really only taken away it's not clean water as such but it's only the runoff from your septic tank we you [usr] right [sys] would be mainly jetting the inlet to the septic tank rather than the outlet [usr] all right yes yes [sys] and even [usr] i understand [sys] it it would only it would only flood your soak away if your soak away is not functioning correctly which [usr] right [sys] obviously it is [usr] ok that must be ok because [pii] never seen anything it's just i have i have a gardener coming on i think they're coming on tuesday and the area the area where the septic tank is it's where there's ivy or something that's grown over it because that's what happened and they would clear that away just before you know clear it back out of the way take [sys] we wouldn't [usr] it away [sys] be able to get [usr] before [sys] there even [usr] somebody [sys] anyway [usr] would [sys] just before that but [usr] no [sys] i [usr] but [sys] can [usr] ii i wouldn't want them i wouldn't want them [sys] you [usr] after [sys] would want [usr] i get [sys] it done after [usr] that done [sys] that once it's cleaned roughly [usr] yes [sys] what length of would what length of hose or how far how close we can park to it [usr] you can park well when they came before they parked you can't get round the back of the house in the vehicle they park over at the side of the house and bring bring the the hose or whatever it is right round and down there they [sys] ok [usr] were able to do it the other time i presume it's it's ok [sys] no problem [usr] but but i couldn't tell you the area i couldn't [sys] can you [usr] tell you the length [sys] can you give me your number and i'll i'll get get one of the my colleagues from [usr] yes [sys] ice waste to call you [usr] yes [pii] [sys] what [usr] [pii] [sys] year [usr] [pii] [sys] ok [pii] i'll pass it on to one of my colleagues now and they'll be in touch before the end [usr] right [sys] of the day all [usr] i [sys] right [usr] will do lovely thank you very [sys] thank [usr] much [sys] you very [usr] thank [sys] much [usr] you [sys] bye [usr] bye [sys] bye bye bye [usr] bye bye

3General Customer Service

[sys] thank you for calling down the road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press four for reception if hello how can i help you [usr] how are you getting on there i'm looking at dream unlocked [sys] what [usr] hello [sys] a private property or commercial [usr] that's that's private farm yard [sys] on the farm dead on can i take the address of the property please [usr] it's [pii] [sys] [pii] and your postcode please [usr] [pii] [sys] and where about on the farm is the drain that's causing the bother [usr] it's just up around the back it's you they would nearly need to be here to look at it but listen [sys] right ok [usr] i was i was wondering could you sort something out for first thing on monday morning could you [sys] ok i'm gonna put you in touch with transport and they're gonna give you a call it'll be a guy called [pii] he'll [usr] right [sys] give you a call back and he'll be able to organize it with you but i will say that monday morning would be your preference [usr] a it would have to be monday morning just the way things are going here [sys] no problem is it doesn't any bother in the yard any problems with your sinks or your water tap taps [usr] no no [sys] or anything [usr] no no [sys] that [usr] it's just it's just it's just up around the back it's just outside [sys] no problem and accessibility wise for one of our vans to get up it's not in a field or anything because [usr] no [sys] their four wheel [usr] not [sys] drive [usr] i've [sys] them [usr] never [sys] vans doesn't [usr] said i [sys] exist [usr] never 100 [sys] on can i take your name please [usr] that's [pii] [sys] we're all about no bother listen guy [pii] will give you a shout back shortly and hopefully get something sorted for you for monday morning [usr] first last [sys] okey [usr] thank you [sys] doke no problem [usr] cheers [sys] take care [usr] bye bye [sys] bye [usr] bye bye [sys] bye [usr] bye

3General Customer Service

[sys] good afternoon plumbing [usr] hi there sorry are you looking for plumbers at the moment [sys] i think we are recruiting at the moment if you i could give you an email address to send your cv into [usr] i see i don't have a cv but what it is is i know a boy that works here that [pii] name is i don't know his second name but i got given his number but i tried to phone him but he says he's on a annual leave till the end of october er sorry [sys] who who was [usr] the [sys] the [usr] start [sys] name [usr] of [sys] you got sorry [usr] [pii] i just say [pii] i'm not sure he's got the second name i can see the [pii] branch maybe [sys] that that will be the one then i we are based in [pii] we we cover [pii] [pii] [pii] [pii] we don't cut [pii] what about you [usr] i'm not i say well [pii] just right next to the park [sys] [pii] [usr] [pii] at [pii] [sys] or [pii] right you're through to the wrong office then it would need to be the the number i think i might have the number if you got [usr] a that [sys] a pen [usr] would be definitely [sys] i can i'll get for you right [usr] this search [sys] i got my right it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] it [sys] and that's the [usr] sorry [sys] main office number [usr] perfect right anyway thanks a lot for your help [sys] thank [usr] appreciate [sys] you bye [usr] cheers

3General Customer Service

[sys] only done what [usr] hi i had one of the engineers come out to me a couple of weeks ago to unblock a drain [sys] ok [usr] and they it came [sys] sure [usr] out it was fabulous [sys] i [usr] the guy was [sys] believe [usr] really nice came out er unblocked it and said it's all good but i i currently having building work done on on the house and they noticed that it's been fill back up again and the builders have put a rod down again it does seem to unblock it again and then it runs clean but there's obviously something further down that's obviously catching because obviously and i can't be doing this every month just to me to relieve it i was just wondering if it's possible for an engineer to i mean obviously it's gonna be it's gonna need camera going down or something isn't it it's gonna be [sys] it [usr] a bit of [sys] sounds [usr] a bigger job [sys] it [usr] which is a pain in the arse cos it's but it it needs sorting while the builders are here because obviously before it all gets built up [sys] if it's anything major you don't want to [usr] cos i've [sys] you [usr] got [sys] know [usr] some [sys] what the [usr] conifers [sys] building done [usr] i've [sys] that'd [usr] got [sys] be [usr] some conifers at the back of the of the house and i'm just wondering if there's any routes that i somehow got getting in or i i just don't know [sys] there's a good chance there's a very good chance lyfors are very thirsty what's your postcode [usr] it's [pii] [pii] [sys] should have a quid now [usr] number [pii] [sys] 12th of the ninth [usr] pardon [sys] did we come out to you on the 12th [usr] er poten [sys] of the ninth [usr] potentially i can't remember [sys] no it's not showing your job for some reason what's the name [usr] er [pii] [sys] [pii] let's try a different way [usr] i can't remember what the lad's name was i can't i can't remember the lad's name [sys] let's have a look in the book 12th 12th of september it's not letting me on your job at the moment [pii] [usr] that [pii] i don't [sys] [pii] [usr] know [sys] young lad [pii] [usr] really [sys] hsz [usr] nice very very good he was very nice [sys] 3408229 it's not letting me for some reason it's saying technical issue it's not letting me silly computer saying now check technical details from me ok let's try the job number instead it's not letting me in for some reason 340 8229 [usr] ok don't play on the stairs please it's dangerous that's why on the farm it's dangerous it's dangerous if you fall and you'll hurt yourself don't [sys] british [usr] the [sys] gas job [usr] no no i pay [sys] did [usr] for it myself [sys] did you paid for it did you [usr] i paid for it it was 100 and 20 i think right away in the bedroom go away [sys] 8229 it won't work out for your job i can't even check the details on it [usr] ok [sys] it is annoying [usr] i said he was here five minutes he came and he he he pushed the rods down and it unblocked straight away and he didn't seem concerned at the time just cos he said it it unblocked quickly but obviously since the builders have been here and since they're doing stuff they've been [sys] it's [usr] messing [sys] got [usr] around [sys] worse [usr] obviously with man man man holes and they said it was it was it was filling up again they they they shoved some rods they got three we got three rods down fine at the fourth rod there was a little bit of pressure but it cleared straight away again but it's just making me wonder if there's any routes that are [sys] it sounds route does what i can do is book it in on monday for you for come up and check with the camera [usr] that'd be great [sys] i [usr] thank [sys] i can't [usr] you [sys] get on your system at the moment it just won't let me in [usr] ok [sys] it [usr] how much [sys] shows [usr] how much am [sys] you [usr] i looking at just out of interest [sys] well we'll we'll knock your bit off it's normally 100 and 80 quid for a camera but we'll knock you some off [usr] ok [sys] then we'll have a look at the camera and see what we can find for you [usr] right thank you [sys] and [usr] that's very kind [sys] if there's roots in we can get we can get a root cut in and get rid of them for you [usr] fantastic right brilliant ok [sys] i'll put it on possible routes i'll try later to see if i can get it up on the system for booking [usr] ok thank [sys] but [usr] you [sys] at the moment [usr] it [sys] it's just being [usr] it's just [sys] stupid [usr] playing [sys] and [usr] up [sys] saying no [usr] ok well shall i expect you on monday then anyway whether you get it on the [sys] i'll [usr] system [sys] book it [usr] or [sys] for [usr] not [sys] monday i'll [usr] right [sys] book it for monday [usr] fantastic [sys] for you [usr] thank you much i appreciate [sys] no [usr] that [sys] problem i'll get [usr] all [sys] somewhere [usr] right [sys] around [usr] who [sys] on monday for [usr] who [sys] you [usr] who will be coming out is [sys] it [usr] it the same [sys] it'd [usr] person [sys] be [usr] or [sys] clive i would imagine [usr] clive ok [sys] clive [usr] fantastic all right [sys] he's [usr] thank you very much [sys] he's got the camera and the root cutter and everything if he sees roots he'll be able to get them out for you straight away [usr] fantastic brilliant thank [sys] no [usr] you [sys] problem [usr] much for your help [sys] ok [usr] thank you bye [sys] no problem [usr] bye now [sys] thanks thanks bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes diner is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] hi there [sys] good [usr] it's [pii] calling [sys] evening you're [usr] from [sys] through [usr] city [sys] to [pii] [usr] dealer [sys] how [usr] estate [sys] can i help you today [usr] just calling in regards to city deal estates [sys] from what [usr] following that you recently [sys] ok [usr] attended [sys] how can i help [usr] to a property that we manage [pii] just wondering if we could request a report following that visit [sys] you'd [usr] ok [sys] have to contact [usr] ok no [sys] the [usr] worries [sys] team during office hours between eight and 6 p.m. [usr] thank you bye [sys] yes thanks for your call but

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls [usr] ok [sys] for quality and training purposes we are closed for employee training if you suspect a gas escape please call the gas emergency service on [pii] power cuts should be reported to your electricity distributor by dialing [pii] from your phone

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit i know dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hi how can i help you today [usr] hello i'm expecting to come along and fix a gas situation boiler situation could you tell me what time they're gonna get to me please roughly [sys] can i take your post code please [usr] it's [pii] [pii] [sys] yep ok thank you it won't be a moment it's just loading up now [usr] sorry [sys] sorry i just said it's loading up now won't be a second [usr] ok [sys] and can i take your first and last name [usr] [pii] [sys] and the first line of the address [usr] [pii] [sys] thank you right ok you are booked in for today anywhere between now and six o'clock [usr] can't you get any can i go out then er during that time have you got any idea of how long it's gonna be [sys] no ii i wouldn't say you have to stay in you can go out the engineer does call you before setting off that could be 15 minutes beforehand possibly [usr] would that they'd do that would they [sys] 100% they call you before setting off [usr] ok and that's between now and six o'clock tonight [sys] that's right [usr] all right thanks a lot then cheers [sys] no worries have a nice day [usr] bye [sys] bye bye

3General Customer Service

[sys] good morning plumbing [usr] hi mate it's [pii] [sys] hello [usr] hi mate all right just a really quick question and i'm not you for the rest of the week what how how do i submit my time sheets for this week [sys] it's all done on monday morning ma all sent across to dell [usr] right no worries i'll just i'll get the if i get a number off someone today and i can just send it over on monday can i [sys] that's fine mate [usr] that's fine am i getting a van this week or am i just getting picked up for the rest of [sys] i [usr] the week [sys] think [pii] was picking you up for the rest of the week we been a bit of a shortage i believe [usr] that's fine no worries man all right man [sys] all right mate thank you [usr] alright bye [sys] cheers bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to dino my name is [pii] how can i help you today [usr] hi i'm calling because there's been a leak at the property i've just been informed by my landlord i meant to call this number should i give you the property details the address [sys] can i just first of all ask is this a domestic or commercial property [usr] this is a domestic [sys] and do you or the landlord have british gas home care cover for plumbing and drains at all [usr] i believe yes [sys] right you've come through to the on demand team unfortunately i can't book a plumber in for you what i will need to do is pop you through to the home care team and they'll be able to help you with that is that ok [usr] that should be fine that should be fine [sys] thank you just need to pop you on hold for a moment [usr] no worries [sys] is that ok [usr] that's [sys] thank [usr] fine [sys] you bear with me one moment ok transferring you now thank you for your call [usr] thank you [sys] bye bye thanks for protecting your home with [usr] well hello hello hello hello well hello

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain servicess from blocked drains to burst pipes and busted boilers we're here to help morning through to speaking to how can i help [usr] yes i'd to book an appointment for my dreams [sys] ok and do you have a contract with british gas for plumbing [usr] i don't [sys] and drain [usr] no [sys] no and it's a residential property [usr] residential yes [sys] what's your post code please [usr] it's [pii] [sys] was that [pii] [usr] that's right lima [sys] full [usr] air [sys] uniform x ray [usr] yes [sys] ok and what seems to be the issue [usr] when we're flushing the water tends to rise when we're showering upstairs we get bubbling coming [sys] right [usr] in the downstairs bathroom in the sink [sys] i understand right ok what we do then there's no call out charge [usr] alright [sys] an engineer would go out and have a look at it all first hand and before they do any chargeable work they'll confirm the issue and a fixed price [usr] right [sys] from there you go either way if [usr] ok [sys] it's a yes it's cash or card on completion if it's a no then there is no charge [usr] ok [sys] right as an indication mind if there is just a blockage that needs [usr] hm [sys] clearing or partial blockage even and there's no other underlying issue then you'd be looking at 180 including that to do the works [usr] -huh [sys] but as i say engineer will confirm once he's seen it first hand right let's have [usr] ok [sys] a look at when what's the first line of the address please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] all right i just find it that is any medical conditions or vulnerabilities on sites that are [usr] no [sys] relevant we'd need to know about no [usr] no [sys] and your first name please [usr] it's [pii] that's [pii] [sys] [pii] was that [pii] [usr] that's right yes [sys] your surname please [usr] it's [pii] [pii] [sys] thank you and have you got an email address you use [usr] yes it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] and the best contact number for you sir [usr] [pii] [pii] [pii] [sys] [pii] perfect right 60 seconds let's see when it would be [usr] i mean [sys] a [usr] ideally if possible tomorrow [sys] i think it should be all right to be fair well give [usr] because [sys] me 60 [usr] i'll [sys] cents [usr] i'll be home tomorrow [sys] no fair enough right what is it tomorrow or thursday that's fine thursday morning thursday afternoon between eight and one or one and six arrival engineer will ring you when he's on the way about a half an hour before [usr] ok morning should be fine [sys] thursday morning right that's booked you'll get a text confirmation in a couple of minutes but we'll see you tomorrow morning [usr] 21 more ok that's fine [sys] ok right you take [usr] all [sys] care [usr] right thank [sys] bye [usr] you [sys] now [usr] ok [sys] no [usr] thank [sys] worries [usr] you [sys] bye [usr] bye [sys] bye bye bye [usr] thank you

3General Customer Service

[sys] good morning plumbing [usr] hi ok i was wondering if you've got any apprenticeships or maybe even maybe a bit of work experience or anything [sys] what what's your name [usr] [pii] [sys] [pii] and where are you from [pii] [usr] [pii] [sys] [pii] where's that och [usr] ch five i am ch 53 [sys] ok [usr] [pii] [sys] ok have you got any experience or [usr] i'm coming [sys] sorry you're breaking up [usr] i'm currently level two qualified in plumbing heating and electrics [sys] ok you've got your diploma just not your mvq [usr] i [sys] hello hello [usr] hello [sys] hello i'm losing you sorry what did you say [usr] i'm currently at level two qualified [sys] ok can i give you an email address can you send your a cover letter and your cv through please it's you got a pen [usr] hang on i just got on my notes on my phone [sys] sure [usr] there you go i've got it [sys] it's [usr] now [sys] [pii] spelled [pii] [usr] hang on [pii] [sys] yep [pii] spelled [pii] [pii] er at thh that's [pii] [pii] on the end [pii] [usr] i got that [sys] ok and the number that you're ringing off is that yours [usr] that's my number [sys] ok i'll make a note of that and i'll let [pii] know ok you're gonna drop him an email ok [usr] ok cheers [sys] alright [usr] thank you very much [sys] thanks bye bye bye

3General Customer Service

[sys] thank you for calling dino plumbing yorkshire links please note all our calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you good morning dino plumbing [usr] hi i have an appointment today and i just wondered if you knew what time roughly [sys] i can have a look for you would you to give me your postcode please [usr] [pii] [sys] and i'm still device and what name is your account under please [usr] [pii] [pii] [sys] it's 3 to 3 months sorry what was your postcode [pii] [usr] [pii] [sys] take care ok but is it [pii] [usr] yes [sys] is it for plumbing or drains [usr] drains [sys] right you've come through to the wrong side i'll just transfer you through and they'll be able to check that for you just bear [usr] thank [sys] with me [usr] you [sys] thank you hello and welcome to british gas calls are recorded for training and monitoring purposes please choose from one of the following three options if you have a question about heating or home care press one to discuss your gas and electricity account press two or if you wish to become a new british gas customer press three [usr] don't think i want any of them [sys] please choose from one of the following three options if you have a question about heating or home care press one to discuss your gas and electricity account press or if you wish to please enter your account number using your telephone keypad ignoring any letters then press the hash key just use your telephone keypad to enter your account number then press the hash key this may start with 85 or 91 or if your account number includes letters please enter the numbers only i'm sorry i still didn't understand [usr] no neither did [sys] please [usr] i [sys] enter your please tell me your phone number [usr] [pii] [sys] ok just a moment whilst i look that up i'm afraid that phone number doesn't match our records [usr] no [sys] please try again [usr] for fuck's sake

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] look at that [sys] thank you for calling but i just guess you are now through to who am i speaking with [usr] is that the rod [sys] yes it is [usr] i've just been speaking to one of your colleagues but the call got disconnected [sys] i'm sorry the call got disconnected and who am i speaking with [usr] my name's [pii] [sys] [pii] how are you doing today [usr] alright thank you are you [sys] i'm good thanks for asking [usr] good good [sys] can i have your car your home care number please [usr] i have to just give you my post i haven't got [sys] no [usr] that [sys] problem [usr] to hand [sys] your house number first [usr] 52 [sys] 52 and the post code [usr] [pii] xx [sys] can you provide that slowly that i i phonetically that i can get it [usr] b 45 eight xx [sys] 20 ok it is b 45 you got it [usr] eight number [sys] -huh [usr] eight x-ray x-ray [sys] the same time it is bravo 458 x x-ray x-ray yep alright [usr] yes [sys] alright then please allow me to quickly pull up your account bear with me have coming out thank you alright and first and the last name on the account all right [usr] [pii] [sys] bye i'm pulling up the account what you have really i'm now going to go through security questions with you can you please provide me with the full address please [usr] [pii] [sys] alright and your date of birth [usr] 24 [sys] and your [usr] 1 57 [sys] contact number [usr] [pii] [sys] thank you very much and how can i assist you today [usr] one of your operatives came out to do a job in the house [sys] you [usr] he had to replace the stop cock tap under the sink but since it's been done we've got what i've now found it's called a water hammer when you put the water on and turn it off we're getting this banging noise i've turned the stop cop down under the sink but can't can't turn it down enough to stop the hammering without restricting the [sys] i [usr] flow of water but he did [sys] hi [usr] some work on the the tap in the sink [sys] yes [usr] in the the road [sys] hello [usr] under the plate in the road i think he might have turned [sys] yes [usr] it up too much i think there's too much [sys] ok [usr] pressure coming from the main [sys] the [usr] supply [sys] stop needs to be replaced if i'm understanding you correctly ok [usr] no the stock clock's been [sys] what [usr] replaced [sys] is it [usr] the chat the tap in the property under the sink has been replaced but in order to [sys] ok [usr] do that the water had to be turned [sys] -huh [usr] off in the street they turned it off and when he turned it back on it's doing [sys] i know [usr] this banging noise i don't know if he's put it up too high and there's one in the street [sys] ok [usr] if the pressure's too much [sys] the taps are not leaking ok the taps are not leaking [usr] pardon [sys] ok let me say [usr] no [sys] not [usr] i'm not [sys] working [usr] looking just making [sys] and [usr] a banging noise [sys] let me say ok no ok i would have to call back [pii] let me tips making banging no i do no i didn't know them but they didn't know what i did i knew that one i no no no [usr] when you flush the toilet [sys] is [usr] or [sys] the [usr] turn [sys] first [usr] any [sys] name [usr] of the taps off [sys] i [usr] making a banging noise when the water stops [sys] bye i'm alright and i have an opening that is for tomorrow and thursday friday which day in these three days will work out for you the slot it is sorry friday [usr] friday friday please [sys] the slot it is between 8 [usr] for friday [sys] a.m. [usr] please [sys] and 6 p.m. [usr] yes please [sys] no it is an only there's only one slot which is [usr] have [sys] between [usr] you got any [sys] which [usr] ones [sys] is [usr] with [sys] all [usr] a smaller [sys] day [usr] time slots [sys] which is between eight and 6 p.m. we normally get that when we're dealing with the boiler it's [usr] i thought [sys] rare [usr] he did an [sys] to [usr] eight [sys] find [usr] till 10 [sys] a an [usr] service [sys] an opening that is that when we're dealing with plumbers and it's not -huh [usr] 826 how are you doing [sys] sorry [usr] can you just put a note on that we can we have the early one if i can cos i've got another [sys] yes [usr] appointment [sys] that that i can do no problem [usr] can [sys] that i can [usr] you just [sys] do [usr] put a note on that we'd the earlier time [sys] but [usr] if [sys] for [usr] it's [sys] friday [usr] possible [sys] ok ok [usr] ok then [sys] and [usr] friday [sys] let me go back and state do i another i know why would i have it was even i ok i did put it on the notes that you would prefer an early slot you are aware of the £60 excess correct my god [usr] yes please [sys] sorry [usr] no there's not an excess for this cos it's something that you did wrong when [sys] ok [usr] you came before [sys] ok it is [usr] there's not an [sys] a record [usr] excess for this call because it's to do with the job that you did before we've already paid our excess once [sys] well we must have a meeting right from nine parliament meeting [usr] there shouldn't be an excess on [sys] for [usr] this [sys] both [usr] part [sys] for [usr] of [sys] plum [usr] the policy [sys] both [usr] anyway that's [sys] the [usr] only [sys] the [usr] for [sys] the [usr] the boiler [sys] £60 it is for both [usr] not [sys] but [usr] for the plummy [sys] since this is a recall i did i did state on [usr] it [sys] the [usr] is [sys] notes [usr] a very [sys] but [usr] cool [sys] when it comes to the job whether it's a plumbing whether it's aaa boiler there is a £60 that needs to be paid yes i understand you already paid one i understand that is i am explaining now that i already stated on the notes that [usr] no [sys] this [usr] i've already [sys] is [usr] paid [sys] a recall [usr] it once [sys] you should [usr] i [sys] not be [usr] the last [sys] charged [usr] time [sys] for [usr] you [sys] the [usr] came [sys] for the [usr] out [sys] £60 yes and your best contact number it is the one that ends with [pii] [usr] ok that's fine ok [sys] ok tell me the same [usr] alright then i'll put [sys] all right [usr] it is yes [sys] thanks [usr] please [sys] bye bye [pii] you have a lovely [usr] please [sys] day further bye thanks [usr] ok [sys] bye bye [usr] thank you ok bye bye then bye and you bye bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] fucking hell [sys] good morning [pii] speaking how may i help [usr] hi there i think i need some dino rod help please i [sys] ok [usr] was trying to book i was trying to book online but it only it only gave me certain times it was at am or pm i just wondering if i could book a more specific time [sys] we don't do specific times it is increments of am slots or pm slots or all day that's that's the only slots that we we tend to er have [usr] and [sys] available [usr] i was just looking on the website it says book a local engineer 24 7365 at a time that suits you time that suits you is [sys] well [usr] that not the case [sys] i think that must be slightly misleading because unfortunately i say we tend to do am pm her all day i mean we'd do a four hour slot if it was deemed an emergency but our system would have to recognize that as an emergency job do you want me to book you in and see when we can get somebody to you [usr] i i'm at work monday to friday it pointless me booking anything [sys] i do sorry about that it would be a bit awkward really because we couldn't guarantee to to attend within a timely manner for you to to negotiate work ok [usr] i could i could probably get a morning off but again it it's between just looking at your website [sys] it [usr] it's [sys] would [usr] it's [sys] be [usr] between [sys] for for a morning it'd be between eight and one that that comes into the afternoon then doesn't it theoretically [usr] it does i'll have to [sys] sorry [usr] i'll [sys] about [usr] have i'll [sys] that [usr] have to leave it just a bit a bit of feedback i'll have to leave it a bit of feedback for your website it does say on there book a local engineer at a time that suits you but that's not it's not quite the case that [sys] no well [usr] i know it's [sys] i say [usr] not you but [sys] all [usr] it's just [sys] i can do is give them feedback whether they'll listen as you can imagine but i do i do i would perceive it to be in the manner that you would really it should be on on a time lott that we would have available to suit you that's what they should really word it different but i will pass it on for you sir and i can only apologize [usr] right [sys] for that [usr] no that's alright i mean do they work weekends [sys] we do but it's only emergencies because it's if you if you're gonna pay for it it it it goes into a different price bracket because it's a weekend [usr] ok [sys] it would be more expensive for us to attend at the weekend if they have the availability [usr] ok well i'll just have to i'll just leave it then but thanks [sys] all [usr] anyway [sys] right thanks for your call bye now [usr] thanks [sys] bye [usr] bye [sys] bye [usr] bye bye

3General Customer Service

[sys] good afternoon [pii] [usr] hi there i've put in a claim with the british cash yesterday and a diner road engineer is visiting me today i said between 10 and four and somebody phoned me at 8 a.m. and said they're on their way and then they said sorry we haven't been passing out we'll send someone after midday [sys] hello [usr] but i'm just wondering with the guy that i spoke to he said no i've been sent on another job somebody else was turning up at yours [sys] right [usr] but nobody's here [sys] could i take your post code please i can have a look for you [usr] it's [pii] [sys] [pii] is that for [pii] lovely bear with me just a second i'll just speak to the lady who looks after that area thank you hello sorry to keep you she's just away from my desk at the moment is it ok if i get her to give you a call back as soon as she's back all right lovely we got [usr] no [sys] a mobile [usr] worries [sys] number [usr] at all [sys] ending in [pii] is that right brilliant she shouldn't be longer i'll get her to give you a call you're [usr] brilliant [sys] welcome [usr] thank [sys] bye [usr] you cheers [sys] bye [usr] bye

3General Customer Service

[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] bye [sys] please hold hello you're speaking to [pii] at on demand how may i help [usr] perfect hello i hope we can i made a booking online for [sys] was there any availability [usr] thursday [sys] showing for today [usr] and i wondered if there was a slim possibility because it's it's rather urgent if changing it to today if possible [sys] if if there was no availability showing that means [usr] ok [sys] that [usr] no that's fine [sys] it means it wouldn't be i'm afraid [usr] hang on i'll leave it until thursday then if that's all right [sys] can [usr] right [sys] i'll have a look [usr] there's [sys] for [usr] no [sys] you [usr] very [sys] can i take [usr] good showing [sys] your postcode [usr] ok ok i i didn't i i don't [sys] yes [usr] know cos i don't really wanna make two bookings is there any chance just [sys] can [usr] checking [sys] you confirm [usr] my booking [sys] your name [usr] reference [sys] for me [usr] and see [sys] at the first line of the [usr] bravo [sys] address missus [pii] [usr] sierra five [pii] delta it's [pii] [pii] [sys] and it was a plox p blocked external drain was it right ok we can change [usr] i also realized [sys] we can change that let's have a look [usr] i also realized i put my wrong mobile number down it's pretty good when i called [sys] we should be able to do this morning looking at this let's do that just confirm that [usr] if you could that'd be fantastic [sys] well it's a lot quicker isn't it that's fine normally it's the case that it's booked up it's unusual right what's the wrong with the phone number [usr] i thought that [sys] you [usr] was [sys] put [usr] a slim [sys] down [usr] possibility but i'll i'll take that [sys] right it's [pii] save [usr] it i i [sys] that [usr] put in there it ends in [pii] and it's [pii] there's one digit that's [sys] that's [usr] it [sys] all updated for you today between eight and one you can pay the cash or card on completion he'll give you a call when he's on his way and your number's been updated you're very welcome thank you and yourself take care thank you bye [usr] brilliant you're a star thank you very much for that have a nice day bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hello hi is is that the plumbing division hello [sys] you're through to which is how [usr] yes [sys] can i help [usr] hi hi yes we have a a leaking pipe in our house and well somebody's had a look at it but a length of piping needs replaced and in the for the time being we haven't any water in the house i'm just wondering if you have anyone in our area who can have a look at this [sys] what's the post code please [usr] [pii] [pii] [sys] yep and is it a commercial or residential property [usr] residential [sys] any home care cover with british gas [usr] no we don't [sys] please bear with me just checking if we cover this area at the moment unfortunately we don't cover the area we're not taking any new jobs done the notice [usr] ok ok [sys] sorry [usr] thanks [sys] about [usr] anyway [sys] that [usr] thank you [sys] thank [usr] thanks [sys] you take [usr] bye [sys] care [usr] bye [sys] bye bye [usr] bye bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to my name is [pii] how can i help [usr] hi there this is [pii] calling from first port retirement services out of hours i was just looking to pass you over a job for heat tenant advised that they've they have talked a lot of hot water [sys] ok do you have a key account with us [usr] yes we do [sys] all right just hold the line i'll put you through to the key accounts won't be a second [usr] thank you [sys] alright hi you're through to how can i help [usr] hi there this is [pii] calling from first port retirement services out of hours i was just looking to pass you over a job please for no hot water in the on site please for a resident [sys] er has that been sent over to the key accounts team because they are working [usr] it [sys] in today [usr] been sent off do you want me to do you want us to just send it off as an email [sys] yes i think there's a common perception that they don't work on weekends but they do i can confirm the email address [usr] what was it [sys] and the one that you need to send it to it will be [pii] just the normal email that you sent the appointments over to [usr] i'll [sys] the usual [usr] get that sent i'll get that sent today i'll get that sent [sys] great [usr] after this [sys] thank [usr] call [sys] you great thank you [usr] thank you bye [sys] take care bye bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have a [usr] ok [sys] did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred [usr] that that [sys] to a customer service advisor we record calls for quality [usr] i [sys] and [usr] don't [sys] training [usr] imagine your [sys] purposes [usr] or your bit really it's just gonna be just [sys] you're through to [pii] my name is [pii] how can i help [usr] hi my name's [pii] calling from the m and j group how are you [sys] not bad how can i help today [usr] we've got a job currently going at parkfield middle school in [pii] and we we need some jetting and rod work done as soon as possible i just didn't know if you guys were available at [sys] ok [usr] all [sys] what's what's the postcode of the site in question [usr] yes it's [pii] 56 alpha bravo fantastic [sys] ok i'm gonna give you a number to call [usr] cheers then [sys] they [usr] bye [sys] that's the local office they will tell you of of their availability and how soon they can get down there [usr] ok that'd be perfect [sys] ok bear with me a quick second right the number to dial is [pii] [usr] [pii] [sys] [pii] [usr] yep [pii] [sys] [pii] [usr] [pii] ok perfect [sys] right [usr] thank [sys] cheers [usr] you very much [sys] bye bye [usr] thank you bye

3General Customer Service

[sys] only done what [usr] hi i had one of the engineers come out to me a couple of weeks ago to unblock a drain [sys] ok [usr] and they it came [sys] sure [usr] out it was fabulous [sys] i [usr] the guy was [sys] believe [usr] really nice came out er unblocked it and said it's all good but i i currently having building work done on on the house and they noticed that it's been fill back up again and the builders have put a rod down again it does seem to unblock it again and then it runs clean but there's obviously something further down that's obviously catching because obviously and i can't be doing this every month just to me to relieve it i was just wondering if it's possible for an engineer to i mean obviously it's gonna be it's gonna need camera going down or something isn't it it's gonna be [sys] it [usr] a bit of [sys] sounds [usr] a bigger job [sys] it [usr] which is a pain in the arse cos it's but it it needs sorting while the builders are here because obviously before it all gets built up [sys] if it's anything major you don't want to [usr] cos i've [sys] you [usr] got [sys] know [usr] some [sys] what the [usr] conifers [sys] building done [usr] i've [sys] that'd [usr] got [sys] be [usr] some conifers at the back of the of the house and i'm just wondering if there's any routes that i somehow got getting in or i i just don't know [sys] there's a good chance there's a very good chance lyfors are very thirsty what's your postcode [usr] it's [pii] [pii] [sys] should have a quid now [usr] number [pii] [sys] 12th of the ninth [usr] pardon [sys] did we come out to you on the 12th [usr] er poten [sys] of the ninth [usr] potentially i can't remember [sys] no it's not showing your job for some reason what's the name [usr] er [pii] [sys] [pii] let's try a different way [usr] i can't remember what the lad's name was i can't i can't remember the lad's name [sys] let's have a look in the book 12th 12th of september it's not letting me on your job at the moment [pii] [usr] that [pii] i don't [sys] [pii] [usr] know [sys] young lad [pii] [usr] really [sys] hsz [usr] nice very very good he was very nice [sys] 3408229 it's not letting me for some reason it's saying technical issue it's not letting me silly computer saying now check technical details from me ok let's try the job number instead it's not letting me in for some reason 340 8229 [usr] ok don't play on the stairs please it's dangerous that's why on the farm it's dangerous it's dangerous if you fall and you'll hurt yourself don't [sys] british [usr] the [sys] gas job [usr] no no i pay [sys] did [usr] for it myself [sys] did you paid for it did you [usr] i paid for it it was 100 and 20 i think right away in the bedroom go away [sys] 8229 it won't work out for your job i can't even check the details on it [usr] ok [sys] it is annoying [usr] i said he was here five minutes he came and he he he pushed the rods down and it unblocked straight away and he didn't seem concerned at the time just cos he said it it unblocked quickly but obviously since the builders have been here and since they're doing stuff they've been [sys] it's [usr] messing [sys] got [usr] around [sys] worse [usr] obviously with man man man holes and they said it was it was it was filling up again they they they shoved some rods they got three we got three rods down fine at the fourth rod there was a little bit of pressure but it cleared straight away again but it's just making me wonder if there's any routes that are [sys] it sounds route does what i can do is book it in on monday for you for come up and check with the camera [usr] that'd be great [sys] i [usr] thank [sys] i can't [usr] you [sys] get on your system at the moment it just won't let me in [usr] ok [sys] it [usr] how much [sys] shows [usr] how much am [sys] you [usr] i looking at just out of interest [sys] well we'll we'll knock your bit off it's normally 100 and 80 quid for a camera but we'll knock you some off [usr] ok [sys] then we'll have a look at the camera and see what we can find for you [usr] right thank you [sys] and [usr] that's very kind [sys] if there's roots in we can get we can get a root cut in and get rid of them for you [usr] fantastic right brilliant ok [sys] i'll put it on possible routes i'll try later to see if i can get it up on the system for booking [usr] ok thank [sys] but [usr] you [sys] at the moment [usr] it [sys] it's just being [usr] it's just [sys] stupid [usr] playing [sys] and [usr] up [sys] saying no [usr] ok well shall i expect you on monday then anyway whether you get it on the [sys] i'll [usr] system [sys] book it [usr] or [sys] for [usr] not [sys] monday i'll [usr] right [sys] book it for monday [usr] fantastic [sys] for you [usr] thank you much i appreciate [sys] no [usr] that [sys] problem i'll get [usr] all [sys] somewhere [usr] right [sys] around [usr] who [sys] on monday for [usr] who [sys] you [usr] who will be coming out is [sys] it [usr] it the same [sys] it'd [usr] person [sys] be [usr] or [sys] clive i would imagine [usr] clive ok [sys] clive [usr] fantastic all right [sys] he's [usr] thank you very much [sys] he's got the camera and the root cutter and everything if he sees roots he'll be able to get them out for you straight away [usr] fantastic brilliant thank [sys] no [usr] you [sys] problem [usr] much for your help [sys] ok [usr] thank you bye [sys] no problem [usr] bye now [sys] thanks thanks bye

3General Customer Service

[sys] good morning diana roads [pii] speaking [usr] hi it's just a long shot here i'm wondering if you're interested we've got an array of good quality jigsaw puddles that we wanna give away we don't wanna throw them away i was trying to think of somewhere that would be interested in having them for their residents and we just saw you i wonder if you were interested and they're good quality ones we just we don't need any money we just wanna give them to you really [sys] we're a plumbing place love i don't think we [usr] i run [sys] need [usr] the wrong number [sys] them [usr] i'm really sorry [sys] it's alright i worry [usr] ok [sys] thank you though [usr] ok [sys] take care bye bye [usr] bye

3General Customer Service

[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] you coming [sys] hello you're through to our at dino how can i help [usr] hi there i was just wondering with your team that come out to inspect water leaks do they use non invasive invasive techniques [sys] the best people to contact for that would be the actual local office [usr] ok [sys] they they show at 6 p.m. but they will be open tomorrow between 8 a.m. and six [usr] ok [sys] if i could [usr] right [sys] get your postcode i can find out the number for you [usr] ok sure my postcode is [pii] [sys] yep [usr] [pii] [sys] that's fine and just to confirm it was for the plumbing a [usr] that's [sys] leak did you say [usr] we got a leak through our living room wall and i think the job you normally outsource or the well we've got home care with british gas but i think they normally outsource it to [pii] [sys] it would be the di a local office that i get sent to [usr] ok right [sys] that will be the best one to confirm if they do use that or not [usr] ok [sys] their number is [pii] [usr] sorry one second [sys] no worries [usr] go ahead [sys] [pii] [pii] [pii] [usr] ok great that's why did you say they're open from eight o'clock in the morning [sys] till 6 p.m. [usr] all right ok sure ok then ok that's fine i'll i'll try in the morning in that case great cool [sys] perfect [usr] great that's great thanks very much for your time [sys] all right [usr] thanks [sys] no worries [usr] well thanks [sys] take [usr] thanks [sys] care [usr] indeed see you bye [sys] bye

3General Customer Service

[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers good afternoon road [usr] speak to [pii] please [sys] can i just ask who's calling [usr] it's [pii] from pickering [sys] give me two seconds [pii] [pii] he's not at his desk would you to speak to his colleague [pii] or do you want me to get you get a call back [usr] er [sys] you [usr] ii i can do if you if what it's about i'm just returning [sys] ok [usr] his call i don't know if [pii] will know if you wanna ask him to [sys] no [usr] give me [sys] problem [usr] a call back [sys] no [usr] that'd [sys] problem [usr] be great [sys] if you leave that with me as soon as he's back at his [usr] thanks [sys] desk he'll get [usr] ever [sys] him to give [usr] much [sys] you a bell ok bye [usr] cheers thank you cheers bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas [usr] i see [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] bye [sys] or if you have an existing home care policy it's three [usr] sorry in [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer [usr] ok [sys] service advisor we record calls for quality and training purposes our offices are now closed if you suspect a gas escape please call the gas emergency service on [pii] power cuts should be reported to your electricity distributor by dialing [pii] from your phone for other emergency numbers please visit our website www dot british [usr] and the [sys] gas dot uk forward slash business

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes how can i help [usr] hello [sys] hello [usr] ohh hello i had somebody come to my house in [pii] yesterday and i've been trying to get hold of them and they're not picking up the phone [sys] can i take your postcode please [usr] [pii] [pii] [sys] and the first line of your address please [usr] [pii] [sys] thank you mister [pii] right let's have a look and the number you have is it the one ending [pii] [usr] [pii] what's that [sys] that [usr] what [sys] should [usr] number [sys] be the [usr] is that [sys] the phone number of the local office that are doing the work that should be the number of [usr] i don't i don't know i can't remember i just [sys] all [usr] i [sys] right [usr] clicked the number that was on the website [sys] can i you the number [usr] i [sys] for [usr] tried [sys] the office that did [usr] tried [sys] sorry go [usr] i [sys] on [usr] tried the that they sent me on the text confirming the appointment and that rang and rang and rang and rang and nobody answer it and then i tried the one on the website and i did the same thing [sys] right can i text you the number for the office that came out and did the work yesterday er and then obviously if you call them they can then let where they're up to with things let me [usr] well [sys] just [usr] that's what i was trying to do but they're not picking up [sys] i'll try that number myself and then obviously if it doesn't go through then i'll report it to their managers but i'll send you the number as well just in case something happens just give me two seconds [usr] hang on a second hello are you there [sys] good afternoon [pii] speaking how can i help

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino my name is [pii] how can i help you today [usr] hi [pii] i'd to book someone to come out and and book my drains please [sys] certainly can i ask is this a domestic or commercial property [usr] ms [pii] is a high [sys] and no problem and do you have british gas home care cover for plumbing and drains at all [usr] no no [sys] no have you used our service before [usr] it is and years ago [sys] excuse me could i go through our prices with you before we start [usr] yes please [sys] ok our prices start from 100 and £80 including va t [usr] huh [sys] that's monday to friday 8 a.m. to 6 p.m. after 6 p.m. it's from £225 as that's classed as out of hours and payment would need to be made on the day afterwards completion via cash or card is [usr] ok [sys] that ok [usr] that's fine [sys] could i have your postcode the first line of your address and your name please [usr] it's [pii] [pii] [pii] [sys] huh [usr] at [pii] [sys] [pii] ok and your name please [usr] it's [pii] [sys] [pii] and is that miss or missus [usr] mrs [sys] thank you ok i'm just gonna pop some details on the system please bear with me a moment [pii] [usr] sure [sys] [pii] [pii] that's not coming up with the correct password can [usr] i know [sys] i have that post [usr] i just started doing it online and it wasn't finding the address which is why i called you [sys] it's unusual bear with me one moment let's see if we can figure this out for you bear with me one moment i'm just gonna see if i can [usr] df [sys] get [usr] five [sys] the postcode what area was the [pii] close [usr] it's a it's you might find it it might say [pii] [pii] [sys] same old ok well that's [pii] right [pii] right i have got something in that area that's good all right let's see i'm just gonna try and get this up for you please bear with me a moment i'm just [usr] i [sys] gonna try and [usr] that's [sys] search [usr] fine [sys] this address on our system now and then we can [pii] right there's no there we go bloom close i've got you i've found you [usr] good [sys] number six [usr] yes please [sys] i have found you we can definitely get some booked in now [usr] ok [sys] [pii] and will you be present when the engineer attends [usr] i won't be but my daughter works from home she will be [sys] ok [usr] someone [sys] could i have her name and contact number please [usr] it's [pii] and there were two sets her mobile number is [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] thank you and do you have an email address at all [usr] it's [pii] [pii] [sys] [pii] thank you ok and can i have a description of the issue you've got a blocked drain you said [usr] the the toilet was the water was rising in the toilet when we flushed we've gone out and there's two drains outside and they're both full [sys] right [usr] the toilet's still flushing obviously the problems on that side i'm guessing [sys] ok but are they is it slow to drain away [usr] not horrendously slow no it goes it rises slightly as you flash but it does go normal speed [sys] that's fine and is there anyone at the property classed as vulnerable at all that could be affected by this issue [usr] that [sys] no ok right i'm gonna get the ava do you have another toilet in the property that isn't affected by this issue [usr] no only the one [sys] no right what i'm gonna do is i'm going to get an engineer out today for you [usr] thank you much [sys] i'll put it [usr] my [sys] through [usr] i'm i'm just off of work from my works from home you've [sys] that's [usr] got her number [sys] fine [usr] there's a little sign on the front door to say go around the back if there's no answer because her little office is around the back she'll she she's in [sys] she will be there that's fine what will happen is i will send this over i said as an emergency for today for you that'll be [usr] thank [sys] any time between [usr] you [sys] now and six the engineer [usr] that's fine [sys] will ring your sister when he's on his way just to let her know he's on his way and [usr] my [sys] that that's all booked in [usr] that's brilliant thanks much for your help [sys] no problem thank you much for your call and have a lovely day [usr] thank you and [sys] take [usr] you bye [sys] care [usr] bye [sys] now bye bye

3General Customer Service

[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries good morning [pii] speaking hi [usr] hello [pii] [pii] i just want [sys] ok [usr] to report one of your drivers involved in a road grade incident about [sys] what [usr] half [sys] what [usr] an hour [sys] area [usr] ago in [pii] [sys] sorry the [pii] [usr] i'm 74 [sys] did you get a registration number [usr] i'm 74 do i didn't but i do have dash cam i'll be going to the place i just [sys] do [usr] maybe [sys] you want to be [usr] you could [sys] bear [usr] tip [sys] with [usr] off [sys] me a wee second [usr] i [sys] i'll let [usr] wanna [sys] you speak [usr] lose his [sys] to [usr] license [sys] one of the managers [usr] because [sys] you [usr] he [sys] ok to hang on a wee second thank you bear with me please [usr] yes please [sys] when problems with your pipes arise you can count on dino rod to fix them our team is on hand 24 hours a day 365 days a year providing top quality repairs in a timely manner and as part of our national network we go on speaking [usr] yes just want [sys] ok [usr] to i was [sys] what's [usr] to one of your colleagues [sys] the registration [usr] i want to report [sys] of the vehicle [usr] one of your drivers [sys] right ok [usr] i didn't [sys] ok [usr] catch [sys] whereabouts [usr] it [sys] were you [usr] i was driving on the motorway but he was on the m 74 m 74 about half an hour ago coming into [pii] from the south side they took one of the cut [sys] 74 [usr] offs just before [sys] heading [usr] park head or [sys] heading northbound [usr] what are you [sys] about [usr] are you tailgated [sys] half [usr] me [sys] past seven [usr] into [pii] yes i do have on dash cam i go back and look at it after work but it happens frequently [sys] right what [usr] never to the extent i've ever phoned anyone he tailgated me for about 15 minutes put me up nearly put me into the barrier in the fast lane [sys] to get [usr] and he will be reported [sys] for [usr] to [sys] 15 [usr] the police today [sys] minutes [usr] certainly before the weekend [sys] ok can i have your name please sir [usr] certainly [sys] [pii] [usr] [pii] [sys] making it [usr] [pii] [sys] no no no this is only for my details please [usr] don't [sys] he won't [usr] want this [sys] he [usr] released [sys] won't get obviously [usr] him please [sys] if the police come but then they will be entitled to get details [usr] exactly [sys] from them and [usr] not necessarily [sys] well through the pf he would [usr] ultimately [sys] be entitled to [usr] possibly [sys] get these details [usr] through the [sys] but i certainly [usr] fiscal [sys] won't [usr] but [sys] release them to him ok [usr] he wouldn't [sys] and what's [usr] pass [sys] your [usr] the details [sys] phone number these are only for my records this is only between myself and you just now [usr] sure [sys] -huh [usr] [pii] [sys] [pii] [usr] [pii] or [pii] [sys] [pii] because [usr] 606 [sys] it's quite straightforward for me as well because all our vehicles are fitted with forward facing dash cams i'll be able to get the footage off there and they're also tracked as well i'll be able to run a track and report [usr] good [sys] on it [usr] stuff [sys] to find out exactly which vehicle it was [usr] please do if you wanna send me if you could text me a an email [sys] ok right [usr] i'll [sys] can [usr] send [sys] you [usr] you [sys] just [usr] a copy of my footage as soon as i get it but i say iiii i travel this every day see incidents every day and i've never picked up the phone before because [sys] ok can [usr] morning [sys] you just [usr] this [sys] tell [usr] guy [sys] me your [usr] was [sys] email [usr] off [sys] just [usr] at school [sys] now i'm [usr] he [sys] just [usr] had [sys] gonna [usr] another [sys] send you my email just now [usr] certainly [sys] eoin [usr] it's eoing [sys] yep [usr] it's my name all one word [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok that's fine i'll send that email to you just now just say morning on it and then what it's about ok thank you bye bye my name is [pii] i'm the operations manager [usr] thank you what's your name [sys] thank you thanks then bye bye hello [usr] thank you bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling dino [pii] speaking how can i help [usr] good morning i'm [pii] one of if you promise engineering in [pii] i can't receive a job through from my app [sys] but what you can't receive any jobs [usr] there is one job on me but i can't see it on my application my app is not working if you just tell them send me through my to my email address it will be great [sys] what's the email address i don't know if they can they can do it by mob by text message i think [usr] i can't see they say there is a job on you on your application they send me by text they noticed me that by text message but they probably can if they can send me the job details by text message or email it will be great i can't see anything in my application [sys] ok what's the phone number [usr] one second [sys] ok [usr] [pii] [pii] [pii] [sys] and what's your full name sorry [usr] [pii] [sys] sorry [usr] [pii] [sys] [pii] ok i'll let the dispatch team know then what office are you from [usr] [pii] [pii] [sys] ok no problem ok i'll let the dispatch team know to text them to you [usr] thank you very much [sys] no problem [usr] thank you bye [sys] take [usr] bye [sys] care

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning welcome to dino you're speaking to [pii] how can i help you [usr] hi i need help with i've got a plumbing leak under the bath [sys] right sir thank you do you have any home care cover with british gas [usr] yes i do i don't have the agreement number in front of me i don't know if you [sys] no no that's not a problem sir don't worry let me get your apologies you've come through to the the dino direct you'd if we were to book it then sorry then you'd end up paying for a one off job but one visit but let me get give me a couple of seconds if that's ok i'll get you through to my colleagues on the home care team they can get this booked [usr] thank [sys] in for [usr] you [sys] you will [usr] thank [sys] that be [usr] you [sys] all [usr] much [sys] right [usr] thanks [sys] you're welcome sir thank you get you through now sir [usr] thanks [sys] thanks again thank you thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes [usr] ok [sys] want to save a few £100 a year on your energy [usr] seven [sys] bills ask us how a high thermostat could help [usr] ok ok [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too [usr] sure [sys] got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit [usr] see [sys] it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] s it [sys] have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit [usr] ok [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round [usr] ok [sys] exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common [usr] sure [sys] problems for our customers just ask our advisor or one of our engineers about getting one [usr] ok [sys] thanks for protecting your home with british gas our nationwide team of expert engineers [usr] that [sys] are always on hand to help and we're here whenever you need us [usr] sure [sys] did you can book an annual service visit or repair online [usr] yes [sys] it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] on the phone you you see and then how the other plumbers that are on this [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the control

3General Customer Service

[sys] plumbing [pii] speaking how can i help [usr] good morning could you check the account for me for today [sys] what's the postcode sir [usr] [pii] [sys] [pii] is it [usr] and the sex [sys] number [pii] i don't have a job on that on the board for the number six [usr] you you do [sys] ok but i don't see anything under that postcode is it a plumbing job or a drainage job [usr] can i just ask a question are you the dino who work with british gas [sys] there's two franchises one's plumbing one's drains we're drains what's [usr] all right [sys] the what what's the problem is it a plumbing job [usr] it's a plumbing one [sys] ok [usr] it's a plumbing [sys] the company [usr] one [sys] you need is th eight services let me [usr] th [sys] just [usr] sorry [sys] let me [usr] thh [sys] just bear with me one second sir and i can give you their telephone number i'm just searching for it [usr] that's great thanks [sys] ok [usr] very much [sys] ok their telephone number's [pii] [pii] [pii] [usr] ok where is that is it [pii] or [sys] no they're based in [pii] but they cover your area with local plumbers [usr] ok all right [sys] ok [usr] thanks very much [sys] no problem [usr] thanks [sys] bye [usr] thank you bye

3General Customer Service

[sys] hello thank you for calling diner rod central [pii] please note that calls may be recorded for monitoring and training purposes hello [pii] [usr] hello i've got a broke toilet i've been trying to get somebody to come and look at it can [sys] alright [usr] i i don't want it now because i feel too stressed out but can i book for tomorrow [sys] ok sure what's your post code madam [usr] [pii] [sys] ok [usr] oel [sys] unfortunately you have reached the wrong office let me give you the correct office number madam ok ok tell me when you're ready i'll read out the number for you [usr] right yes [sys] it is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] yes that's correct [usr] right thank you [sys] no worries [usr] all [sys] bye bye [usr] bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at how can i help [usr] good morning my name is [pii] i'm calling from lidl in [pii] [sys] hi i have [usr] right i'm just making an inquiry are are you able to tell me if i have a contract with yourselves or is that data protected [sys] let's have a look are you calling from lidl sorry do you [usr] i am calling from lid in in er [pii] [sys] i can check please go on [usr] we've [sys] sorry [usr] we've we've we we've had a few issues with drains and recently we've been using a regional company but my management team have asked me to contact to see if we've got a contract with yourselves [sys] ok let's [usr] anywhere [sys] have [usr] in [sys] a look [usr] the country [sys] er can i take the postcode for site and i can have a look to see [usr] the post code for this site is [pii] [pii] that's [pii] [pii] [sys] you've got nothing that comes up at the moment indicating no [usr] nothing [sys] i mean if that's if that's something you wanted to look [usr] right [sys] into it would be a business manager that [usr] okey [sys] could [usr] dokey [sys] speak to him and liaise or set up [usr] i i unfortunately [sys] no that's [usr] i'm [sys] ok [usr] not in that [sys] i've [usr] that [sys] got nothing [usr] position [sys] that comes [usr] where i can [sys] up you see [usr] that decision i was just asked to make the inquiry [sys] not that i can see on here i'm afraid [usr] if nothing at all for [pii] [sys] you're very welcome have a great day [usr] ok [sys] i [usr] then [sys] know [usr] i appreciate your time thank you very much sir i shall do and yourself bye bye

3General Customer Service

[sys] good afternoon [pii] how can i help [usr] hi i'm just wondering if i can get a job sheet sent over to me for a property if i give you the postcode [sys] that's fine what was the postcode [usr] [pii] [sys] [pii] lovely and was that for pure group limited [usr] yes that's the one [sys] lovely ok and what email would you that sent to [usr] er do you have the plumbing one where is that plumbing at [pii] [sys] we do [usr] fabulous if you can send it to that one and then if you can get your account to send me the invoice and i'll just call back up and pay over the phone if that's ok [sys] that that shouldn't be a problem i will just double check that with them once i come off [usr] alright [sys] the phone to yourself [usr] perfect [sys] all right [usr] all right brilliant thank you [sys] all [usr] much [sys] right no worries thank you [usr] cheers [sys] thanks [usr] bye bye [sys] bye bye bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] three [sys] we record calls for quality and training purposes the current wait time is approximately 10 [usr] ohh [sys] minutes [usr] jesus you got work today [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here where you need us [usr] can you tell me what number it was you've rung [sys] did you can book an annual service visit or repair online it's quicker than calling [usr] can we try [sys] plus [usr] this [sys] you'll [usr] number [sys] see exactly the same appointments as our team do over the phone

3General Customer Service

[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino how can i help [usr] good afternoon could you put me through to well whoever it is that heads up your public sector side of the business [sys] how do you mean sorry [usr] he would deal with the public sector side of the business [sys] the public sector i think ok i'll get you through to the local office what's the post code of your area [usr] [pii] i i'm not too sure the post code of where i work it's [sys] just [usr] just [sys] the [usr] it's [sys] first [usr] just [pii] [sys] half will be fine [pii] perfect ok hold the line i'll transfer you through [usr] thank you [sys] [pii] agent i know [pii] speaking

3General Customer Service

[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for this call is being recorded if you do not wish to be recorded please disconnect at this time good morning [pii] [usr] i wanted to talk to [pii] can please [sys] nobody by that name works here can i ask who's calling [usr] it's from but he should be the cto i was [sys] no [usr] referred to him by [pii] [sys] i'm i'm not entirely sure who that is unfortunately i think you might have come through to the wrong person [usr] i'm calling passports again [sys] no this [usr] that's [sys] is plumbing [usr] why you don't know ok thank you i'm sorry [sys] thank you bye bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help through to dino pass gas [pii] speaking how can i help [usr] my train is still locked [sys] ok what's the postcode please [usr] [pii] [sys] and what's the address [usr] [pii] [sys] do you have a home care policy [usr] no [sys] and what's your name [usr] [pii] [sys] ok i think i spoke to you the other day mrs [pii] and you were going to get your carer to give us a call because you were not sure about having to pay the price of the engineer calling because it's 100 it's 100 and £80 for for [usr] 100 [sys] the engineer [usr] and 80 [sys] you said [usr] ohh [sys] you you're going to get your carer to give us a call do you still want to do that or are you able to pay the engineer [usr] i'll wait till i got the my car's in [sys] get your car to give us a call and then we can sort it out with them ok missus [pii] [usr] miss [sys] miss sorry i do apologize [usr] that's alright [sys] take care [usr] and you have a nice [sys] and [usr] weekend [sys] you bye bye now [usr] bye bye

3General Customer Service

[sys] thank you for calling dino plumbing yorks and links please note all our calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you good afternoon dino plumbing [usr] hi i just wanna know if it's if you do leak detection tests or something [sys] is it in interior or external [usr] er interior [sys] where where are you based what's [usr] [pii] [sys] your postcode [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] what [pii] [usr] [pii] [sys] just bear with me a second what's your house number please [usr] [pii] [sys] [pii] right just bear with me a second hello [usr] hi [sys] hiya is it concrete floor that we'd be looking through [usr] yes [sys] yes [usr] but the i think there's a leak in the wall or something [sys] right we wouldn't be able to do that then it would have to be concrete wall er flooring and walls not all brick it's not [usr] right [sys] something [usr] ok [sys] we'll be able [usr] all [sys] to [usr] right [sys] do [usr] thank you [sys] all right thank you [usr] ok [sys] cheers [usr] thanks [sys] bye [usr] bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem [usr] three [sys] press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote hello you're through to [pii] at dino how can i help [usr] good evening we had an appointment today but no one came to my house to check the heater [sys] the heater you say ok and do you have a home care policy with british gas [usr] sorry [sys] have you got a home care policy with british gas you do ok if it's the heat ok i'll put you through to the home care team because obviously you come through to the wrong department [usr] ok sure [sys] just hold [usr] sorry [sys] the hold the line for me ok [usr] sure thank you [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes

3General Customer Service

[sys] thank you for calling dina bars covering [pii] [pii] [pii] and [pii] [usr] hello [sys] the booking for the cctv of a drain please press one for an update on your [usr] ok [sys] clearance booking or to reschedule [usr] you do it you do it we're doing my shopping with him today no no i'm saying this doesn't have in me [sys] hello [usr] hello hello is this the person i spoke to [sys] yes yes my love [usr] all right two seconds because it's died right it's supposed to be free or because it's a sunday cos someone [sys] sorry [usr] someone [sys] my love [usr] told us that we can get it that someone to do free if it's on us at the council [sys] you can get it only [usr] the [pii] [sys] if it's share [usr] [pii] [sys] drains [usr] what [sys] ok if it's a shared drains if it's a share drain issue ok if the blockage is affecting your neighbors then then seven trent water would do it free of charge [usr] ok that's what it is it is a shared one it's it goes round to the other houses as well [sys] ok well i'll make make sure you tell them it's got internal flooding [usr] ok then thank [sys] ok [usr] you thank you [sys] ok i should cancel the job [usr] ok [sys] for you my love [usr] thank you [sys] ok then don't forget ok you gotta tell seven trent it's flooding internally [usr] internally ok then all right thank thank [sys] all right and darling [usr] you thanks thanks for that bye [sys] bye bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] not [sys] or [usr] the one [sys] if [usr] in [sys] you have an existing home care policy it's three we record calls for quality and training purposes [usr] ok i know [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] right what's going on [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] no i'm not i do [sys] looking for our latest energy hive and new boiler offers search [usr] the [sys] british [usr] the [sys] gas offers [usr] toilet [sys] online [usr] on the [sys] or ask us today [usr] we didn't have seven we got a seven [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50%

3General Customer Service

[sys] thank you for calling road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press four for reception if the extension number you are calling please enter this now good morning [usr] hello i was wanting to make inquiries in relation to getting a toilet unlocked [sys] ok no problem at all now the guy that you need to speak to is just on the other line at the minute could i take some details and i can get him to call you back [usr] yes certainly [sys] is that ok is this the best contact number for you [usr] yes it is indeed [sys] perfect and what's your name please [usr] my name's [pii] [sys] and what's your address please [usr] it's [sys] [pii] [usr] [pii] [sys] [pii] fm and what was it [pii] [usr] [pii] [sys] [pii] ok and you have a blocked toilet at the minute then [usr] well [sys] or what what's happening is it draining at all or [usr] it is draining but it's it's whenever [sys] space [usr] you flush it the water comes right up to the brim [sys] right ok [usr] and then it takes such a long [sys] just [usr] time [sys] takes the ages does that [usr] to be honest it's a downstairs toilet that i have [sys] ok [usr] to be honest i haven't it's been this now for about a week or and i haven't really been [sys] i suppose [usr] using [sys] because you've [usr] it [sys] had the other one you've been able to [usr] but [sys] to [usr] now [sys] use [usr] i've just [sys] it [usr] realized [sys] ok [usr] that it's every day i go in and i flush it even though nobody's [sys] it's getting [usr] using [sys] worse [usr] it thinking well it's not getting any better i just thought i need to probably get something done with it now i thought [sys] get [usr] it would just [sys] it sorted [usr] rectify itself but it hasn't [sys] no that's no problem at all [pii] listen leave that with me and i will get [pii] to give you a call back whenever he comes off the phone is that [usr] ok [sys] ok [usr] that's lovely thank [sys] all right [usr] ok [sys] thanks [usr] thanks [sys] a lot [usr] bye [sys] now bye [usr] bye [sys] bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good morning you're through to how can i help [usr] good morning my name is [pii] i i offer man and machine hire i also do your dig outs for your essex and hertfordshire rod if you have anything [sys] ok [usr] dug up [sys] and [usr] if [sys] how [usr] you [sys] can i help [usr] just er no just i i live in [pii] and i'm quite close to [pii] i see you you guys are in [pii] [sys] ok let me get you through to the local office i think if that's what regarding what's the postcode please [usr] well my post code is [pii] [sys] ok just hold the line i'll get you through to them now [usr] ok mate cheers [sys] cheers good morning it's [pii] speaking you [usr] hi my name is [pii] i er i do your dig outs for [pii] and for [pii] i've [sys] right hiya [usr] i'm very well you [sys] all good thank you how can [usr] but [sys] i help [usr] no just cos i see you guys are in [pii] and i live in [pii] but i obviously i do for the [pii] and [pii] if i could get [pii] on board that'd be a that'd be nice [sys] right ok and you were [usr] my name's [pii] i i do a small plant hire [sys] ohh [pii] he was [pii] [usr] i am with [pii] [sys] you are with [pii] ok well water supply and everything i mean we can use you there if we need to anyway that's absolutely fine but i'll have a word with [pii] and i'll have a word with the guys downstairs as well [usr] well i'm [sys] but no problem [usr] where am i through am i am i through to the essex lot lo [sys] you're [usr] lo [sys] through to us you you you're through to [pii] team [usr] [pii] team cos er the number i've got the number i've got give me to the luton luton lot [sys] the [pii] [usr] no [pii] [sys] ohh ok even better cos the the plumbing number here is there [pii] number [usr] ohh right [sys] i don't know why you've got on that number's [usr] no [sys] come through here [usr] i see i see it come up it just flashed up on my phone i thought ohh i'll just give them a call cos obviously he's closer to me innit as well [sys] how weird [usr] but have you got the number for the luton and be lot [sys] off the top of my head ii i haven't but i shall find out and i'll give you a bell back [usr] if you could do please and [sys] ok no problem [usr] if i can do their their [sys] ok [usr] manuals that'd be even better [sys] all right no worries i think what's happened is you went through to the call center and because we do cover some of the [pii] postcode area [usr] right [sys] on [usr] is [sys] the [usr] that [sys] plumbing [usr] what [sys] side it's they've transfer coal transferred you through to us not the company up there that does the drainage side of things [usr] i must [sys] that's why [usr] admit the bloke [sys] what's [usr] on the [sys] happened [usr] was the bloke on the phone was [sys] hm [usr] a bit of a norm [sys] i'll find the number for you and i'll give you a shout back [usr] lovely or if not just whatsapp what whatsapp to me if you want [sys] ok nice right will do [usr] alright no worries speak to you soon [sys] alright cheers love [usr] cheers [sys] bye [usr] bye bye bye [sys] bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at dima how may i help [usr] hiya i'm having problems with my drains blocking i just wondered if someone can come out and have a look or sort it out [sys] all [usr] please [sys] right ok do you have british gas home care cover for plumbing and drains [usr] no [sys] no we charge 100 and £80 inclusive of va t to clear a standard package is that ok [usr] 190 [sys] 100 and 80 [usr] 180 that's fine [sys] can i take your postcode [usr] [pii] [sys] and the first line of the address [usr] [pii] [sys] and it's domestic residents i take it and your name is [usr] [pii] [sys] can i take a contact phone number [usr] [pii] [pii] [pii] [sys] is it blocked external train or in the house [usr] well i say the drains the well anything in the bathroom you use it makes a gurgling noise and the water will back up we're having our bathroom refitted we haven't got a shower at the moment [sys] right [usr] but you can hear it gurgling in the shower but if you run the sink to brush your teeth it starts gurgling if you flush any toilet paper it will gurgle and i say the water comes up high [sys] right ok some partial blockage is there anybody vulnerable at the address are [usr] no [sys] you very elderly or disabled [usr] no [sys] no just check the data for you [usr] sure [sys] we can get somebody out today but it's anytime between now and six o'clock tonight would that be all right [usr] that's fine [sys] let's book that then the engineer will give you a call when he's on his way you can [usr] ok [sys] pay on completion of the work by cash or card he has can read it with him [usr] lovely [sys] and that's all in place for you mrs [pii] you a text message off me now to confirm the booking that's all done [usr] right [sys] ok [usr] thank you very much [sys] thank you cheers [usr] cheers [sys] bye [usr] thanks bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're speaking to [pii] at how can i help [usr] hi there er what the drain in our driveway is pushing up toilet paper and horrible water we don't know what to do with it [sys] all right do you have your post code [usr] [pii] [sys] that was eh [pii] ok just check do you have any cover with british gas for your for [usr] no we [sys] your [usr] don't [sys] drains [usr] no [sys] ok we can get somebody out for you today as [usr] -huh [sys] an emergency and it'd be £225 [usr] right hold on a minute but [pii] it's £225 we have to do it [sys] what's the first line of your address there please [usr] [pii] [sys] ok just just check is he anybody vulnerable at the property at all [usr] no but we've got a dog but [sys] ok [usr] no [sys] that's fine and it is a residential building isn't it ok just one second ok that's all put in as an emergency for you the next call you'll get is off the engineer when he's on the way for you [usr] ok ok [sys] and you'll get that cleared for you and any payments taken by debit or credit card when the job's been completed [usr] ok and are you able to see any time frame [sys] you're looking between now and six o'clock [usr] right okey dokey ok thank you [sys] no no problem at all bye [usr] ok [sys] now [usr] bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] there was another one's got me good ear on the front sorry about that [sys] afternoon speaking to how can i help

3General Customer Service

[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenient of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training having safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique [usr] ok [sys] is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team [usr] ok [sys] instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest club of service learn more about our staff online at meserve dot com

3General Customer Service

[sys] thank you for calling dino rod partners with british gat please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press on did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] come back [sys] alternatively [usr] you [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon speaking how can i help

3General Customer Service

[sys] hello thank you for calling diner rod [pii] please note that calls may be recorded for monitoring and training purposes hello [pii] [usr] hello [sys] hello hello [usr] sorry hello can you hear me [sys] i can hear you how can [usr] ok [sys] i help [usr] you're a bit faint i've [sys] sorry [usr] got water backing up in my backyard since it's been raining [sys] alright what's your postcode please [usr] what's the postcode [pii] [sys] unfortunately you have reached the wrong office let me give you the correct office number all right [usr] ok [sys] the number is [pii] [pii] [usr] sorry [sys] [pii] [usr] [pii] [sys] [pii] [usr] that that's not this isn't [pii] [sys] they do cover your area that's a local office for your area even though they are based in a different area [usr] ok why ok all right then thank you [sys] no worries bye bye bye

3General Customer Service

[sys] you hello [usr] hello can you hear me [sys] i can [usr] hi you're speaking to [pii] i'm calling from the services department at british gas i am just calling through with regards to a query that a customer has on the line with me she had out to [sys] i'll [usr] one [sys] just [usr] to [sys] pop [usr] her [sys] that [usr] property [sys] there i need [usr] about [sys] to i found [usr] two weeks [sys] it [usr] ago [sys] off the dashboard do [usr] with [sys] we [usr] regards [sys] know who it is [usr] to a leak [sys] do we know what it is [usr] right and the engineer then had to make [sys] we [usr] access [sys] need another [usr] through [sys] one [usr] the ceiling [sys] we'll have to apply for another [usr] and [sys] one [usr] needed to make access through the bedroom hall however that was supposed to be a follow [sys] [pii] [usr] up appointment and the customer hasn't heard anything yet she's just calling through to find out where she stands regarding the appointment [sys] what's the post code [usr] the post code hold on let me just check for you [sys] [pii] [usr] it is [pii] [sys] we can get this booked [usr] ok [sys] in probably for wednesday morning or afternoon [usr] right would you mind if i just confirm with them [sys] of course [usr] thank you [sys] i've got it on my desktop now bye bye [usr] british gas is an inclusive company for all we're proud that our workforce reflects the diversity [sys] right [usr] of the customers that we serve [sys] no you don't [usr] operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call [sys] what they're [usr] if [sys] growing [usr] they receive [sys] it [usr] abuse of any [sys] they're [usr] nature [sys] growing it [usr] please offer our employees the same respect [sys] why [usr] they [sys] not [usr] offer you [sys] for 40 quid just december the 30th birthday i started it about 22 months ago then i can do that on [usr] you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas [sys] got [usr] app [sys] looting [usr] on apple store or google [sys] it's [usr] play [sys] a favorite game that's what gives me no i don't know how i'm gonna get them if she's not here [usr] we know how important your home is [sys] i thought [usr] if your boiler [sys] i thought it was [usr] breaks [sys] separate [usr] you [sys] games [usr] can book a repair [sys] before [usr] on our website in under a minute visit british [sys] ok [usr] gas dot co dot uk or search british gas [sys] how come she's not got the other ones and just got rid of them bye thank you very much i think that [usr] being [sys] ok [usr] on the phone when driving can put you and other road users at risk please [sys] what [usr] stay safe our agents will ask you to call back later if you're driving [sys] more than 12 me [usr] hi thank you [sys] hello [usr] much for holding the line for me i've just spoken to the customer she's confirmed wednesday afternoon would be ok [sys] right i'll get that booked in for the engineer to attend allocate enough hours to it [usr] alright thank [sys] no [usr] you much [sys] worries thank [usr] bye [sys] you bye bye

3General Customer Service

[usr] ok thank you very [sys] hello it's from how can i help [usr] can you tell me is [pii] the same as [sys] we [usr] g a [sys] but i'm not sure what the the second one is [usr] dares [sys] i don't [usr] right now [sys] think i've never heard of that [usr] nothing to do with you [sys] not from what i know no and that was [pii] [usr] [pii] [sys] yes no [usr] have [sys] not [usr] you got [sys] from [usr] any [sys] not from what i know we're done alright i don't know what theirs is [usr] well we had my neighbor had a cesspit to be emptied [sys] right [usr] and the van which came had dares on it [sys] hm [usr] and from memory it's i thought it was the division of [pii] but you're saying no [sys] i wouldn't think what was the the post code i might be able to have a look it might just be because i know some of the engineers especially some of the repairs engineers have their own vans i'm not sure if they they put something on it themselves is the post code i wanted you to have a look [usr] the postcode is [pii] [pii] and the the dare's van came with a young man and he didn't the the pipe system he had on board wasn't long enough he said he'd come back and do it again and i can't tell whether he's come back or not you still there i [sys] hello [usr] hello [sys] there we go i can hear you now sorry was the the postcode [pii] [pii] [usr] or [pii] [sys] [pii] [usr] hm [sys] from what i can see and we haven't got anything on our system on that postcode for today what [usr] not today this would have been about three weeks ago it was [sys] no [usr] ordered [sys] the the last one we had was last year po 33 4 eu but it was in 2022 the last time we came out unless it was plumbing [usr] as far [sys] potentially [usr] as far as it's nothing to do with dino rod [sys] not from no unless it potentially a plumbing appointment i'm not sure exactly what they have on some of their it's a different [usr] ok [sys] company [usr] well the mystery the mystery deepens [sys] the the last time we came out to to that post code at all was june 2022 [usr] was that [pii] by any chance [sys] let's have a look no we [usr] ok [sys] haven't been addressed [usr] all right [sys] at all from what i can [usr] ok [sys] see [usr] i'm barking up the wrong tree thanks very much for your help sorry to waste your [sys] that's [usr] time [sys] all right thank you [usr] bye bye [sys] bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] how can i help no hello hello when i have to terminate the call now [usr] bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino [pii] speaking how can i help [usr] hi there i had a couple of appointments arranged with yourselves for some chaps to come out and the the last time somebody came out which was the friday before christmas he said he would need to rebook the job to get a larger machine can i give you my address or [sys] was [usr] name [sys] this [usr] or [sys] ww was this under your british gas home care cover [usr] no [sys] right just bear with me because it's our local office you need to speak with what's your postcode please [usr] [pii] [pii] [sys] right if you just take this number and call them at nine o'clock they will take care of that for you ok it's [pii] [usr] hold on hold on hold on [pii] [sys] [pii] [pii] [usr] [pii] this is the number that i call for for plumbing problems [sys] that's right that's the local office they'll obviously get somebody out to you ok [usr] all right ok all right fine [sys] ok then no [usr] alright [sys] worries [usr] bye [sys] take [usr] bye [sys] care [usr] bye [sys] bye

3General Customer Service

[sys] thank you for calling dino our office is currently closed if your call is urgent please dial zero thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes welcome to bridge guest [pii] speaking how can i assist today [usr] no i had a call from dino but i've been put through to you [sys] you got a you got a call from [usr] [pii] [sys] you got a call or a quote [usr] a call i got dino just rang me because i booked a repair for today and they just rang [sys] yes [usr] me left a voicemail and i'm just ringing back but it looks they just put me through to you [sys] alright at the moment the local offices are closed that's why they put you through to us [usr] ok then ok i'll wait for me back then [sys] no problem [usr] all right thanks [sys] alright

3General Customer Service

[sys] to speak with someone about an existing job press one or for a new inquiry please press two [usr] hm [sys] it or not there's no one in the co today [usr] hi there i was [sys] what [usr] just wondering if [sys] is it [usr] i [sys] the [usr] could [sys] garden [usr] speak to someone on the account please [sys] she's not back till tuesday [usr] i've had a message from is [sys] hm [usr] it and she's not back [sys] no [usr] till tuesday [sys] problem ok [usr] right that's fine [sys] thanks [usr] i'm not back [sys] bye [usr] until wednesday what i'll do is i'll just give her a call then ok thank you bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hello hi there you're through to how can i help [usr] hi there this is [pii] from from first port is it possible to pass you over a job please i'm calling from first port retirement [sys] you usually send it through a portal don't you or email [usr] i can send it to you i can send it via email if that helps what is it what was the email that i should be able to send it to [sys] it should be [pii] at [pii] [usr] [pii] ok then i'll get it sent to key accounts there on that side of things [sys] brilliant thank you [usr] thank you [sys] thanks bye [usr] bye [sys] i

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] i've got a drainage problem in [pii] in one of my branches [sys] and

3General Customer Service

[sys] good afternoon danny plumbing [usr] yes hello i'm just calling my name's [pii] i'm calling from oxford engineering i just wanted to check if someone had contacted you about coming out to our site to to do cleaning of the drains [sys] with dino plumbing we don't do the cleaning of the drains that will be dino rod would you me to give you their number [usr] i just think i might have it here yes please if don't mind [sys] it's [pii] [usr] to [sys] [pii] [pii] [usr] ok sorry about [sys] no [usr] that [sys] worries at all thank you [usr] thank you bye bye [sys] bye bye

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling [pii] speaking how can i help [usr] i wonder if you can we've got a booking with you today [sys] ok [usr] i just wondered if i could they i was told if i called this number you could tell me roughly when you'd be here you [sys] have [usr] you're [sys] a look [usr] coming to [pii] [sys] post code [usr] [pii] [pii] [sys] and what name is the job booked under [usr] mister [pii] [sys] ok and just for data protection can i also take the contact telephone number [usr] [pii] [pii] [pii] [sys] ok let me have a look they should be with you for well they're aiming to be with you for between quarter to 12 and quarter to one [usr] between 12 and one excellent and i suppose you can't check but they they all came they came last week but they didn't have the right camera on board [sys] there is mention of a camera on there [usr] there's a small came they wanted [sys] mini [usr] the small [sys] camera [usr] camera [sys] that's what they put [usr] ok and is [pii] coming or is it [pii] [sys] i don't know who it is no someone called [usr] ok alright he said between 12 and one [sys] correct [usr] thanks for your help bye bye [sys] no problem take care bye

3General Customer Service

[sys] good afternoon how can i help [usr] hello i was wondering if there was any jobs going [sys] best thing to do is email a cv in [usr] do an email i can send it [sys] it's [usr] to [sys] [pii] [usr] [pii] [sys] [pii] [pii] which is [pii] [usr] [pii] er [sys] [pii] [pii] [usr] [pii] [pii] thank you [sys] no worries at all [usr] all right then thank [sys] cheers [usr] you [sys] thanks bye bye [usr] all right bye bye

3General Customer Service

[sys] thank you for calling dino rod partners [usr] ph [sys] with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] you're up in [sys] if you require [usr] a [sys] our plumbing services press two [usr] the r [sys] or if [usr] to [sys] you have an existing home care policy it's three [usr] a passport [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require [usr] let [sys] our plumbing [usr] press one [sys] services [usr] too quick [sys] press two or if you have an existing home care policy it's three [usr] let's try with you [sys] did that you can now book drainage services online in a few easy clicks visit dino.com for details [usr] just [sys] alternatively please hold and your call will be transferred [usr] won [sys] to a customer [usr] too quickly [sys] service advisor [usr] which should be i [sys] we [usr] don't think [sys] record [usr] i got [sys] calls for quality and training purposes [usr] [pii] 293 [sys] hello you're speaking to [pii] at donor on demand how may i help hello

3General Customer Service

[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] ok [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] ok [sys] we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain [usr] to [sys] services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an exact dine engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done through to gas speaking how can i help [usr] hello [pii] yes hi i booked a [sys] hello [usr] an appointment [sys] i can't [usr] for [sys] hear [usr] do [sys] you very [usr] hello [sys] well hello hello [usr] hello can you hear [sys] you're [usr] me now [sys] very very [usr] hello [sys] faint have you got me on a hands free or [usr] i have [sys] are [usr] yes [sys] you [usr] is that better [sys] are you driving [usr] i i am i'm on a hand [sys] ok [usr] spray yes [sys] i'm i'm i'm sorry i'm gonna have to end the call we're not allowed to talk to you even on a hands free if you want to pull over and then give [usr] ok [sys] us

3General Customer Service

[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three good morning [pii] download [usr] good morning [pii] my name's [pii] from the abbey field society you you did a job for me [sys] ok [usr] recently or had a scheme in [pii] [sys] god [usr] unfortunately last week all our [sys] do you have [usr] went down [sys] a post [usr] and i appear [sys] code [usr] to [sys] for [usr] have [sys] me [usr] lost that i'm wondering if you can resend me the report [sys] gq [usr] it's cb [sys] bear [usr] 30 [sys] with me [usr] gq [sys] no [usr] at [sys] ok [usr] the end [sys] let me have a word with my team they'll be the ones that we need to send it through bear with me a moment [usr] thanks cos i didn't know what i was doing didn't this is true [sys] hello thank you for holding i've just spoken to my remedial team with the cctv footage it's still in process of getting that to you and they're still having a look at it but once it's finished it will be sent to you and once the job has been paid my remedial team have advised that they are still in process of looking at it it should be with you soon [usr] say it again [sys] sometime this week but it will also need to be sent once the call out has been billed i'm not too sure that will ohh sorry sorry you broke up there [usr] right have you built it we're not we're [sys] ok [usr] not likely to pay [sys] once [usr] it unless [sys] my [usr] we've [sys] account [usr] got an invoice [sys] team send an invoice it will need to be paid once [usr] sorry i [sys] that's [usr] said i said [sys] paid [usr] we wouldn't [sys] then [usr] pay [sys] the [usr] without [sys] cctv [usr] an invoice [sys] footage can be sent through to you do you have the best email address for yourself -huh [usr] it's [sys] can you spell [usr] [pii] [sys] that for me [usr] sorry no it's not state state [pii] [sys] yep [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] perfect [usr] at [pii] [sys] no worries i've got that down once they have the send the invoice and it's all been paid the cctv footage can be sent and it'll be sent on that email i just popped it on the job they can see it we [usr] ok i was told i was going to receive this last week i assumed it was our problem because we haven't got any systems up [sys] yes [usr] but it's not it's yours [sys] for a cctv [usr] and i also [sys] footage [usr] wasn't [sys] to be sent [usr] told that [sys] i [usr] we [sys] think [usr] needed to pay [sys] they have [usr] in order [sys] to be paid [usr] to release the report [sys] but [usr] that's [sys] let [usr] not [sys] me [usr] normally [sys] see [usr] the way [sys] what [usr] we work [sys] that's [usr] we [sys] what [usr] i mean [sys] i'm thinking [usr] we [sys] that's [usr] are [sys] why [usr] we're [sys] i want to double [usr] a key [sys] check with them because that's what they've just said to me [usr] we [sys] let [usr] wouldn't [sys] me double [usr] normally [sys] check with them [usr] pay that we'd normally do [sys] and [usr] it the [sys] see [usr] other [sys] if [usr] way [sys] that [usr] around [sys] is still the case [usr] we [sys] but [usr] would [sys] i just had a look and maybe not but let me have a look for you i could just pop you on hold and i could just have a word with them it shouldn't take too long no worries [usr] ok do you wanna give me a call back ok thank you [pii] [sys] hello thank you for holding no that's fine i think they got just a little bit confused i think they might have thought it was just a domestic site but no that's fine it should be sent to you sometime this week for you perfect of course no that's no worries take care bye bye [usr] ok thanks for your call back i would appreciate that because we are waiting for it thank you very much ok cheers bye now

3General Customer Service

[sys] [pii] good morning [usr] hi there do you unblock down pipes outside down pipes from gutters [sys] if it's the blockage er from the down pipe into the ground at ground level yes we we can do that we if it if it's from the top we don't work from ladders but that we normally work off of a tower due to health and safety [usr] right ok ok all right lovely thank [sys] all [usr] you very much for your [sys] right [usr] help all [sys] you're [usr] right then [sys] welcome [usr] bye [sys] bye

3General Customer Service