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[usr] hello [sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes [usr] hello hi [sys] british [usr] right [sys] gas [usr] do you [sys] you're [usr] guys [sys] speaking [usr] do plumbing [sys] to [pii] how can i help [usr] ok [sys] we do indeed yes what is it that you are after [usr] i have [sys] in particular [usr] a leak under my sink i wanted to know how much [sys] ok [usr] would it be to get a plumber out [sys] but it's not something that we would have [usr] ok [sys] come out overnight i'm afraid it won't be that an they will come out and obviously [usr] yep [sys] isolate it and make sure it's safe it's something which we can do tomorrow but you'd be looking in the region of around about 100 [usr] £150 [sys] and £50 [usr] what would [sys] approximately [usr] 100 and £50 include [sys] it's not i can't guarantee that's what it would be exactly the engineer will come out and quote [usr] ok [sys] you before [usr] do [sys] he [usr] i have [sys] carried [usr] to pay [sys] out any work [usr] no no it's a [sys] is a [usr] property [sys] commercial [usr] would i have to pay anything [sys] sorry [usr] beforehand or do i have to pay when he when he arrives [sys] domestic [usr] or after the job's done ok [sys] when he arrives [usr] and and [sys] indeed [usr] that £150 what does that include just making it safe [sys] it'll be part of labor to obviously fix the problem as well but again i can't guarantee that it'll be 100 and £50 it may be that the engineer comes out and quotes you higher depending on the [usr] ok [sys] work involved [usr] ok all right i'll have a think about it i'll give you a call back alright thank you cheers [sys] no [usr] bye [sys] problem at all you're more than welcome sir thank you take care bye | 3General Customer Service
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[usr] right [sys] bye | 3General Customer Service
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello [pii] [usr] hello good morning we've [sys] yes [usr] got some drains that are unblocked wondering [sys] -huh [usr] what do you what do you charge [sys] can i get your post code first please [usr] [pii] [sys] ok unfortunately we don't cover that area let me give you the correct office number that you can get the rates from them [usr] thank you [sys] the number is 028 [usr] yep [sys] 350 [usr] yep [sys] 9511 [usr] thank you thank you [sys] bye bye [usr] bye bye | 3General Customer Service
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[sys] how can i help you [usr] hi is this down the road [sys] it's a chef [usr] can i book for somebody [sys] yes [usr] to come [sys] please [usr] out we've got a toilet that's not flushing it's one worth school [sys] is it blocked is it blocked is it or the systems [usr] i [sys] there's [usr] think [sys] no water coming [usr] we're [sys] out [usr] not quite sure [sys] it's just a need it needs whether it's a a drainage engineer or a plumber that you require to two different departments you see is is it when you the button now to flush the flush there's no water coming out [usr] no [sys] or there's no water coming out [usr] there's not no [sys] right ok whereabouts are you please [usr] it's school [sys] sorry what school [usr] rumor as in the drink rum [sys] run [usr] school [sys] yep [usr] and it's [pii] [sys] what's the post code what's the postcode please [usr] [pii] [sys] right we don't cover that area that's why i'm i'm a bit i know that i know quite a lot of schools but i don't know that we don't cover that area and i don't [usr] right [sys] know the phone number i'm sorry [usr] all right ok [sys] ok [usr] all right thank [sys] then [usr] you [sys] all right cheers | 3General Customer Service
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[sys] thank you for calling dino rod partnered with british gas [usr] no i'm alright thanks [sys] please listen to the options carefully we can get you to the right team [usr] seven [sys] if you need any help [usr] no [sys] with a drainage [usr] thank you thank [sys] problem [usr] you [sys] press one if you require our plumbing services press two or if you did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at how can i help [usr] hello there yes i wonder if you can help me i did call a few minutes ago i've got i made a booking on your website on monday i haven't had any follow up it's a commercial property we just need a toilet unblocked i was told to speak to british gas and i was just pushed from pillar to post and back to you again [sys] do you have a business account with british gas [usr] right i'm really confused is it would it be british gas that would do the do the work then [sys] that's what i was trying to to establish er cos if you if you have a a business account with them it's booked under that account it would be [usr] well [sys] them [usr] only [sys] that [usr] we've [sys] you [usr] only [sys] you [usr] got [sys] would [usr] a business [sys] speak [usr] account [sys] to [usr] for them for electricity not not for any other services [sys] that's fine then i'm not too sure why [usr] right i was gonna say i [sys] they said to speak [usr] sorry [sys] to the british [usr] i [sys] and i think [usr] i've [sys] that [usr] probably [sys] that's [usr] spoken [sys] where the [usr] to [sys] confusion [usr] about five different [sys] came [usr] people [sys] in there [usr] i don't [sys] it's [usr] know what's [sys] ok [usr] going on [sys] no no not a problem at all let me have a quick look for you see what i can see on here could i just take the post code for the property [usr] yes it's [pii] [sys] ok and were you given a when you booked it online was you given a reference number to ad y number [usr] yes dywo 3484 double 78 [sys] and just confirm the first line of the address [usr] it's the long bar [sys] ok great that's fine it's been scheduled for this morning ok yep it's all on for today apologies that they've not contacted you about it but it's all on for this morning between eight and one it's down for [usr] right ok [sys] when the engineer is on on the [usr] i [sys] way to [usr] engineer [sys] site they'll give [usr] be [sys] you [usr] coming [sys] a call [usr] out right ok that's fine [sys] that's correct [usr] ok [sys] apologies that they've not called they should let when it's all booked on [usr] no that's fine all right as long as i can expect someone that's great [sys] ok [usr] right thanks for your help [sys] take care [usr] cheers [sys] now bye [usr] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas [usr] ok [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hi i was just wondering if i can get a quote a quote from my downstairs toilet drains really really slowly but when i flushed the chain it just rises all up and then it goes down really really slowly [sys] in terms of the standard how it would work is they would give you a free no good quote to start with there's no call out charge and between the times of monday to friday eight till six be able to come out attend do the work with the starting price of 100 and £80 all in that's all inclusive of that [usr] 100 ok that's 100 and £80 everything included that included as well is it [sys] and for starting price yes starting rise meaning [usr] ok [sys] the for the first hour per se [usr] ok then i'll have to speak to my wife and then ring [sys] no [usr] you back [sys] problems [usr] mate [sys] thank you very [usr] cheers [sys] much [usr] bye [sys] cheers bye bye bye | 3General Customer Service
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes [usr] yes [sys] if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing [usr] just one [sys] home [usr] moment [sys] care policy it's three [usr] do trustable [sys] if you need [usr] nope [sys] any help with the drainage did that you can now book drainage services online or chat to our advisers online in a few easy clicks visit dyno dot com for details alternatively please hold and your call will be transferred to a customer service advisor good morning this is [pii] speaking british cast how can i help you please [usr] hi good morning we have a few booked in in knows lake in liverpool this morning i want to cancel the job please [sys] okay what's the what's the account number please [usr] do you want the i haven't got the account number it's er i've got the my the postal address [sys] yep that's great thank you could i have that [usr] it's l [pii] j a [sys] el 11 0 j for julia a for alpha and what's the property [usr] that's it [sys] what's the what's the house number [usr] it's it's it's business park gilmore's knows liverpool [sys] is it a business [usr] it is t j morris [sys] well okay you've come through to the residential team okay did you book it with the residential team did you let me have a look what's the what's the property number [usr] no he hasn't got a property number it's just space in this park [sys] okay are you a business customer ringing [usr] i still am t j morris home bargains we [sys] okay [usr] do have an account [sys] i'm [usr] with [sys] really [usr] you [sys] sorry i'm really sorry but you've you've come through to the residential team we don't deal with business this year let me get you the residential number okay just a moment please if you don't mind waiting thank you [usr] no worries [sys] what job was it for [usr] you're gonna blame the drain [sys] it's a dyno job is it okay okay [usr] down the road [sys] right stay with me i'm just gonna get you the right number okay i'll be back to you now in a moment thank you [usr] okay the best thing to do with his .1 another course hey shop shop with the courses and that and they weren't really pick it especially with bill they don't take it in coming half the new contracts what does that mean you fill in the course of the day he doesn't get time and a half he gets time and he just says it's just not worth it i'm not going to [pii] confirmation no [pii] [pii] what's his last name is it [pii] it's the absolute change the punch it might get time and a half and he doesn't that'll be the case of anybody else you take her now you don't get time and a half but you can send them all on a course this on the days off anyone who decides last last year anyone signed up before [pii] this will be on time and a half take your time [sys] hello thanks for waiting i'm really sorry about about the actual delay there i've got one contact number for you for business if you try this number okay can [usr] yep [sys] you take a note of it ok [usr] yep [sys] thanks it's [pii] [usr] yes [sys] [pii] [usr] yep [sys] [pii] okay if you give them a ring after after eight o'clock okay and they if they can't deal with it directly they'll guide you that's one of the business numbers okay i'm sorry i can't help you today because i'm residential okay thank you very [usr] okay [sys] much thank you [usr] just [sys] bye bye [usr] 2nd can just go over that number again please [sys] of course [pii] [pii] [usr] yep [sys] [pii] [usr] right that's brilliant [sys] that's [usr] okay thanks for your time i appreciate [sys] that's that's [usr] it [sys] that's all right that's a business services contact number if they can't help you they'll put you in touch with the right team that can thank you [usr] okay [sys] bye bye [usr] thank you bye bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino plumbing yorks and links please note all our calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you good afternoon [pii] been put back in the [usr] hiya i think [sys] original [usr] i've got a bit of a leak [sys] you said you can get any do you have british gas home care cover sorry [usr] i i do not know [sys] and what's your postcode please and that big [usr] 8th [sys] piece on we've gone [usr] six [sys] on and [usr] alpha juliet [sys] on and what's the issue with the property if you look [usr] we [sys] at that [usr] think [sys] picture [usr] there's a leak there's water coming through the kitchen ceiling [sys] comes out the wall there's no gap now on that show just bear with me one moment [usr] ok [sys] hello [usr] hiya [sys] hi our next available availability would be monday to get a plumber out to you [usr] right that may be a little bit too late but thank you [sys] i do apologize [usr] no worries [sys] thank [usr] thank you [sys] you bye [usr] cheers bye bye | 3General Customer Service
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[sys] hello you've reached how can i help [usr] hi good morning we were we were expecting one of your engineers out this morning [sys] this post [usr] they [sys] c [usr] sorry [sys] what's your postcode [usr] [pii] [sys] why the same what should i sign up your address [usr] [pii] [sys] ok hold on i'll have a look for you give me a second [usr] bye [sys] hello thank you for holding i've just checked the dispatch now and it looks it'll be for this afternoon [usr] ok right they will definitely be coming [sys] they'll [usr] there will [sys] give [usr] they [sys] you a call when they're on their way [usr] lovely [sys] perfect [usr] right thank you very much [sys] no [usr] then [sys] worries [usr] thank [sys] take care [usr] you [sys] bye bye [usr] thanks bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks with dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon speaking to how can i help [usr] hello we've got a manhole in our practice that is the overflow and [sys] ok [usr] to come out [sys] well it's external isn't it [usr] isn't it's in the man holds [sys] ohh ohh internal it's not a great line right ok it's an internal manhole and it overflows what does it overflow with waste water or sewage [usr] nice smells god knows [sys] right ok and it's a residential property [usr] er no it's [sys] ok [usr] a it's a a dental practice it's a commercial property [sys] commercial that's fine commercial have you got an account with [pii] or paying [usr] and then [sys] it as [usr] not [sys] a one off [usr] i'm happy to pay i know [sys] 01 off what's the postcode please [usr] [pii] [pii] is it [pii] [sys] is that [pii] [pii] [usr] yes that's correct [sys] the first line of the address please [usr] [pii] [sys] the [usr] sorry [sys] company name [usr] not one small or [sys] i've [usr] country [sys] got [usr] care [sys] it there [usr] but [sys] and can i just check how would you be paying would it be cash or card on completion [usr] any actual car which is [sys] no [usr] completely [sys] either way that's fine what time are you open till [usr] we're open until six [sys] right i'll put it on for today then the the local office will give you a ring shortly just to discuss cost and eta s [usr] ok [sys] can i take a contact name and number please [usr] it's [pii] [pii] [pii] [pii] [sys] and any medical conditions or vulnerabilities on site that are relevant we need to know about [usr] no just dental [sys] no [usr] and [sys] obviously i just just that and can i take a contact name as well please [usr] it's [pii] [sys] it's what sorry sorry [pii] [usr] [pii] [sys] far you said no that's fine i've got it far that's fine i'll get this raised now expect a call i'll get it raised for today expect a call from the local office shortly and they'll take it from there [usr] ok ok thank you [sys] all [usr] very much [sys] right [usr] i appreciate [sys] take care [usr] that [sys] have a good day no worries bye bye now thank you | 3General Customer Service
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries good morning [usr] hi there this a guy was out and was out yesterday to a property in [pii] [pii] [sys] [pii] [usr] and [pii] it was just to say a huge thank you for getting somebody out quickly yesterday it was one of my worst days ever [sys] ok [usr] i've just just to say the guy [pii] was great came out really really quickly but you've sent my husband a link to put on a review and i will put a review on but i just wanted to phone personally and that [sys] no listen i i do i really appreciate that because you and me feedback's always good or bad do what i mean whichever way and and we always take it we do and and that's why we we monitor our trustpilot review but it's always good as well when you get somebody yourself who's taking the time to just pick up the phone and [usr] aye [sys] say thank you thanks [usr] no [sys] very much for doing [usr] i [sys] that i [usr] do [sys] will pass on your comments to [pii] i think i did speak to yourself because you you you were in a bit of panic weren't you yesterday because [usr] jeez [sys] you were chasing him [usr] honest to god [sys] but [usr] yesterday [sys] i managed [usr] it was [sys] to juggle it around about and [usr] was [sys] get them to [usr] it [sys] you quicker than what i thought [usr] it was it yourself i spoke to you right ok [sys] it was yes [usr] right [sys] that's right [usr] right ok because it turned out that it went really bad yesterday when the started up through my shower unit and [sys] that's [usr] i was [sys] right that's [usr] in a blind [sys] right i remember [usr] panic [sys] speaking to you aye [usr] the job was fantastic [sys] no [usr] he was as cool as a cucumber he got it done and but a really honest a huge huge thank you [sys] no problem at all thanks [usr] all [sys] very [usr] right [sys] much [usr] ok [sys] for taking [usr] you [sys] the time [usr] have [sys] to phone us [usr] you have a good day [sys] thank you [usr] thank [sys] and you [usr] you [sys] thanks [usr] bye [sys] then bye [usr] bye [sys] bye now [usr] bye [sys] bye [usr] bye bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] any of them [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning through to my name's [pii] how can i help [usr] hi [pii] can you put me through to your marketing department please [sys] i what is it regarding [usr] this is regarding some big roadside billboards i've got available that you might [sys] for advertisement okey dokey bear with me just a minute then i will find out who the best person to speak to is and try [usr] thanks [sys] and get you through [usr] [pii] [sys] to them no worries [usr] cheers [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for [usr] worst [sys] your peace of mind [usr] old music [sys] we [usr] ever [sys] provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online hello are you still with me good [usr] i saw [sys] man [usr] that [sys] i've got an email address for you that's er [pii] which is [pii] and then it's [pii] [usr] [pii] perfect thanks that's [pii] obviously i'm [sys] yes [usr] speaking to you perfect thanks much [sys] no [usr] [pii] [sys] problem [usr] have a great [sys] you too sir take care [usr] see you bye | 3General Customer Service
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[sys] thank you for calling down and rod press one for drains or two for accounts we're down the road [usr] hiya i called earlier inquiring about a toilet unblocking and then i said i thought it would be too pricey but i'm i'm i'd i'd to get someone please [sys] right whereabouts was the property please [usr] it's it's [pii] [sys] right it's probably we're really really busy at the moment it's probably gonna be tomorrow at the earliest [usr] i'm i'm not gonna be able to cope with that toilet with children [sys] right i'm not [usr] think [sys] gonna [usr] tomorrow [sys] get anybody to you today look am i sorry [usr] ok [sys] we're just tough totally booked in that area [usr] ok thanks [sys] sorry bye [usr] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello [sys] hi how can i help [usr] hello i just want to confirm that my booking went through for monday please [sys] of course can i take the post code please [usr] [pii] [pii] excuse me [sys] hotel delta [pii] [pii] [usr] i booked it online [sys] ok [usr] but i didn't [sys] what's [usr] i didn't i didn't get a i think i got a confirmation just checking high stat [sys] ok [usr] systems [sys] what [usr] we've booked it monday morning [sys] from what i can see it's been booked in for monday morning [usr] right that's that's ok we just i say i didn't i didn't get a confirmation just making sure to be honest with you that's fine that's all it is love thank you [sys] right thank you for calling [usr] ok [sys] in [usr] thank you bye [sys] right | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team [usr] no [sys] if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] speaking how can i help you [usr] i am here i got my postcode [sys] ok [usr] ll [pii] [sys] ok i is this regarding a a booking [usr] they were supposed [sys] or a [usr] they were supposed to be coming out today to do m drains they were [sys] right [usr] booked in they were coming up to do a week or to put new pipes in and that and they said between one and quarter past 1.5 past one this afternoon and nobody's turned up [sys] ok what's your what what's your name [usr] [pii] and [sys] and [usr] it's [sys] what's [usr] [pii] [sys] the first one it's isn't it [usr] the anglesey [sys] was this booked via british gas [usr] yes [sys] just give me one second i'll have a quick look do you have a a booking reference at all for the [usr] i [sys] the [usr] don't [sys] visit [usr] i i don't mate i just got a phone call from telford saying that they'd be here on monday the second between 1.5 past one or one and three o'clock or something that cos they've been booked for chap at telford booked them in for a week's work up here to get the drains done [sys] why what i'll need to do if you bear with me i'll pop you through to the office and see what's happening with that because i can't see the it sounds it was with the office because of the amount of work that would be involved what i'll do is i'll put you through to the office if that's ok and they [usr] ok [sys] should be able to give you [usr] thank [sys] a bit more [usr] you [sys] of a better idea ok [usr] ok [sys] no [usr] bud [sys] worries speaking how can i help [usr] hi it's [pii] here from [pii] do you want my postcode [sys] yes please that'd be good [usr] [pii] [sys] [pii] [usr] and it's [pii] [pii] [sys] and how can i [usr] plan [sys] how [usr] gave [sys] can [usr] me [sys] i help [usr] [pii] well they they were supposed to come here between one and three o'clock today cos they chat from elford us to book to tell us it they'd be coming up and i i've waited in all day and they've they've not turned up i've not had phone calls [sys] ok [usr] or anything [sys] let me just check it out for you now 12 12 what right ok just bear with me i'm gonna check with [pii] now ok thank you [usr] ok [sys] hi you've been put through to [pii] hello [usr] hello [sys] sorry let me just find out where the guys are because i know they've had a couple of jobs today what vehicle right give me five minutes let me find out and i'll give you a call back sir bear [usr] have you got my number [sys] with me if i take it and then i'll give you a call [usr] [pii] [sys] 97 nice [usr] and it's les [sys] that's [pii] perfect thank you [usr] ok [sys] ok bye [usr] thank you bye bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] hm [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hi speaking how can i help [usr] hi i i i've got a leak in a pipe and it's on a farm and welsh water's been out and suggested that they contact one of us few companies to find out what they were charged to detect a leak by using gas [sys] right ok can i take the postcode of where you are [usr] i'll find it now for you it's a little mill do little mel [sys] i don't i'm afraid i can only go off post codes i'm not afraid [usr] november papa four [sys] yep [usr] i get the rest for you now it's a ponty pool area [sys] right and it's a leak detection that you need [usr] pardon [sys] is it a leak detection ok [usr] leak detection [sys] right i should be able to get it off just after the november papa four what i'll do is i'll text you the number for the local office if you just give them a ring they can tell straight away if that's something that they can do for you [usr] why didn't they put that on this message that you listen to and then wait 20 minutes to get put [sys] i'm [usr] through to [sys] in the [usr] i would [sys] i'm [usr] have [sys] in [usr] thought [sys] [pii] head office i'm afraid in [pii] obviously i take the jobs from all over the country rather than being able to direct you straight away to the local office right then [usr] ok it is ooud and the [sys] i've just [usr] number [sys] sent you via text message to your phone ok [usr] right ok [sys] if you just [usr] that's [sys] give them [usr] fine [sys] a ring when you're free they can sort everything [usr] thank [sys] out [usr] you [sys] all right [usr] lovely thank you bye | 3General Customer Service
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[sys] good afternoon [pii] plumbing [usr] hello dino my name is maun one of your engineers come plumbing chappies came yesterday and he did part of the work but he couldn't do the whole of it because er he didn't have the parts [sys] ok what was your address [usr] [pii] [sys] yes we're just trying to get the parts now and hopefully the engineer can come over to you this afternoon [usr] ohh lovely [sys] i will [usr] ohh [sys] give you [usr] that [sys] a call [usr] is [sys] back [usr] good [sys] shortly ok [usr] right my love well thank you very much [sys] you're [usr] cos [sys] welcome [usr] it it's it's been done by the electricity board innit it [sys] electricity do you mean [usr] my [sys] british gas [usr] part my insurance is with [sys] british [usr] british [sys] gas [usr] gas [sys] not electricity [usr] isn't it no pretty [sys] no [usr] fast isn't it [sys] yes it's [usr] sorry [sys] under your policy [usr] my love [sys] with british gas that's correct [usr] thanks dear [sys] no problem [usr] bye bye [sys] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to dino my name's [pii] how [usr] hello [sys] can [usr] hello [sys] i [usr] my name is [pii] and i i live at [pii] we're having trouble with the toilet flushing [sys] right ok is it the actual flush that that doesn't work or is it just not [usr] no [sys] very [usr] no it it it i have bought some stuff to put in and that's worked for about two days and then it's back again and it doesn't flush again [sys] right it's blocked again is it ok and do you have british gas cover for drains or is it something you'd have to pay for [usr] i have to [sys] just [usr] pay [sys] have [usr] for [sys] to pay for it ok [usr] could you let me know [sys] ok [usr] much [sys] you would you own your own home though do you you own it as well as live in it you don't rent or anything [usr] we [sys] yet [usr] do [sys] no worries that's fine no problem there's a fixed cost normally as long as it's just normal debris build up it's not damaging the drains or anything and and it's a [usr] no [sys] fixed cost of 100 and £80 including va t but that's everything there's no call out fees there's no hourly rates [usr] no [sys] and jetting [usr] ok [sys] is included if it needs the jetting equipment [usr] right ok [sys] do you want me to [usr] i'll i'll i'll have to [sys] all [usr] get [sys] right [usr] back [sys] by [usr] to you [sys] all means no problem all right then cheers [usr] £180 ohh my god i got it aye aye well i've got it but i was gonna put it in the bank wasn't it i know i can't believe that | 3General Customer Service
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two hello [pii] [usr] hi is that [pii] [sys] it's not it's [pii] nice and confusing [usr] i spoke with [pii] and he was going to organize for an engineer to come out and retrieve some car keys that have got dropped down [sys] yes [usr] the drain [sys] yes [usr] it got cut off well [sys] no [usr] no [sys] that's [usr] it [sys] fine [usr] went to voicemail [sys] we can if i just need to take a few details from you what's [usr] ok [sys] the postcode [usr] it's [pii] [pii] [sys] and the first line of the address [usr] [pii] [sys] and your full name please [usr] [pii] [sys] and the number that you're calling from is that the best one for you [usr] yep [sys] [pii] okey dokey you are gonna be looking at this afternoon at the moment is that gonna be ok [usr] that's fine [sys] but he will call you to let that he's on his way [usr] thank you [sys] now we're [usr] can i pay will he bring a card reader [sys] they send you a link and [usr] ok [sys] then you it it's all done via your phone we haven't [usr] online [sys] got any contact [usr] perfect no that's [sys] all [usr] absolutely [sys] right [usr] fine ok great thank [sys] i'll [usr] you [sys] get that all sorted now you take care [usr] thank you much [sys] thanks [usr] bye [sys] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good afternoon you're through to [pii] at british gas how can i help [usr] hi i'm i've had an engineer out for the home care policy on three occasions this week and i need to obtain copies of the plumber's report to claim off my insurance and the problems have been resolved but they're requesting copies to try and get all the damage repaired what was caused by the water leak [sys] no problem just bear with me what's your postcode please [usr] it's [pii] [pii] [sys] and what's the house number please [usr] it's [pii] [sys] [pii] ok did you say [pii] [usr] yes the [pii] [sys] ok and what's the name on the account please [usr] it's [pii] [sys] excellent i'm just waiting for your profile to load it may well [usr] thank [sys] be that i need [usr] you [sys] to give you your franchise telephone number to request it but i'm just gonna try and find that for you [usr] ok [sys] and is it [pii] [usr] that's quite right number [pii] [sys] ok brilliant right just i'm just gonna go through and give them a call i've got your email address as [pii] just in case they want to email [usr] that's [sys] it to you [usr] right [sys] ok just stay with me [usr] that'd be [sys] and [usr] great [sys] i'll be back with you as soon as i can [usr] ok there is three separate occasions where they attended [sys] that's [usr] i could do with copies [sys] three [usr] of all three [sys] separate [usr] if that's ok [sys] and they were all this week ok [usr] well this [sys] no [usr] week [sys] problem i'll er i'll let them know i'll be back with you as quick as i can no [usr] thank [sys] problem [usr] you cheers [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you if your boiler and heating are working at their best you'll save money on your heating bills a central heating filter is likely to help you can ask your engineer if you've got one coming and they'll give you an idea of what it will cost hi are you still there right i just spoke to a gentleman [usr] still [sys] called mo at your local office and he's assured me that he's gonna get those sent through to you now he's gonna email them to you [usr] that's [sys] you're [usr] fantastic [sys] very welcome [usr] thank [sys] you take [usr] you very [sys] care [usr] much [sys] now [usr] for your help [sys] bye bye [usr] thank you you too bye bye | 3General Customer Service
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello down the road [usr] hello i've reserved an engineer online and i've got a work order number but i realized my mobile number was wrong when i got the email through i'm just ringing to give you the right mobile number just in case they're trying to call me [sys] perfect can i get the reference number you got please [usr] yes it's dy wo and then the number is [pii] [sys] one second [pii] [usr] 55 17 [sys] what's the postcode of the site please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] ok i'm really sorry you have reached the wrong office let me give you the correct office number pr five did you say [usr] er the [pii] [sys] four ok is this a a for a dr job or a a plumbing job [usr] it's for a plumbing job outside sewage [sys] ok let me give you this number [usr] ok [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok i should give them a ring thanks very [sys] all [usr] much [sys] right then no problem bye [usr] bye bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes queen [usr] hello [sys] good good morning you're through to [pii] my name is [pii] how can i help [usr] hiya he's ok [sys] not too bad thank you very much how about yourself [usr] i'm all right i'm i wanna make a complaint they do i'm not very happy i had someone come up to my mother's house yesterday regarding this bloke has come to to fix my splash and [sys] ohh [usr] was [sys] dear [usr] it a what it was i woke up this morning and the boys added me on facebook [sys] really right [usr] i'm not very happy about it i obviously [sys] no [usr] taken my details [sys] and then looked [usr] he's [sys] you up [usr] from my area i i've got a screenshot i'm he's only a young boy i'm assuming he's about my age but it's not really the point [sys] no [usr] of it it's [sys] it's [usr] the point [sys] inappropriate [usr] of you've you've accessed my details off the the thing i've signed i'm assuming [sys] sure can i take your post code because er the complaints are normally handled by the local office but they'll be able to talk with him directly about that and just find out exactly what he was thinking [usr] i don't know why [sys] eight [usr] you've just said to be on to her my partner i woke up and they said you've come and then obviously i woke up now and i've got a friend request of him i don't even know the bloke to be honest with her if i knew him i'd be a bit but [sys] of [usr] i've never seen [sys] course [usr] him before [sys] of course [usr] the post code is [pii] [pii] [sys] what was the first line of your address [usr] [pii] [sys] and can i just take your name [usr] it's [pii] that's not the name on the my mother's name is [pii] for the same but obviously that's [sys] that's [usr] my [sys] fine was it the chap who came for the blockage or was it the chap for the er cistern leak [usr] his his name is [pii] [sys] the [usr] the lake [sys] league ok just because the two different local offices different ok not a problem bear with me one second then i'm really sorry to hear about that i will get you through to the local office and [usr] it's [sys] then [usr] alright [sys] we can figure out well what to what to do i'm sure they're gonna reprimand him quite severely for that because i i'm i'll be honest with you that is the first i've ever heard of that but i'm pretty gobsmacked [usr] well i i i mean i i can't to be honest with you well mind if i know the boy i walk up [sys] fair [usr] and there he [sys] enough [usr] is [sys] fair enough ok bear with me two seconds and i'll get you through and we'll we'll get this straightened out all right [usr] lovely thank you [sys] hello hi [usr] hello [sys] plumbing [usr] hi i wonder you could help me what it is i just spoke to one of your colleagues regarding someone who come to my house yesterday and i don't making complaints that the boy had come everything was fine i woke up this morning and i'm getting friend requests of him [sys] ok [usr] on facebook [sys] can i ok [usr] bit brand [sys] i'll [usr] bit [sys] i'll [usr] brand [sys] look [usr] and obviously [sys] into what's your postcode please [usr] november the 12th [pii] [sys] and what's your name please [usr] it fake off it's my mother's account but obviously i don't really want my mother [sys] what's [usr] to access [sys] the first line [usr] the details [sys] of the address [usr] or mine [sys] please [usr] or [sys] ok [usr] [pii] [sys] and did you say it was yourself getting the friend request or your mum [usr] myself yes obviously you've gone on where i signed something and i put my details on yesterday i'm assuming you've got my number [sys] your name [usr] from that my not my number my [sys] right ok [usr] my name [sys] can i take a contact number for you and i'll relay this to a manager and i'll get him to give you a call [usr] is this mobile [sys] please [usr] number [sys] because [usr] but do [sys] you've [usr] you want [sys] come [usr] me to [sys] through [usr] give it [sys] on an [usr] to yes [sys] [pii] number i don't know whether you've spoke to british gas first of all [usr] it's [sys] [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] just to confirm [pii] and your name's [pii] [usr] that's right [pii] [sys] ok [usr] i'm a bit shocked at the old situation to be honest with you because obviously my partner's saying well why is the why is the dino [pii] ask ask add me on facebook when i don't even know the boy i'm assuming he's from where i live but it's he's gone on obviously used my details and looked for me up [sys] right ok i do [usr] to be [sys] apologize [usr] honest with her [sys] and i said i'm gonna relate this to our manager now and i'll get them [usr] no [sys] to give you a call ok [usr] that's all right [sys] all right thank you [usr] ok [sys] bye bye [usr] thank you but he | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at [pii] how can i help [usr] hello we need somebody to come and book our drinks please [sys] ok do you have any form of british gas home care cover with us or is it a one off booking [usr] i i don't think no we we have got gas the boiler and things but i don't think it covers the drain i think that's separate isn't it [sys] it would be if you just have the boiler cover that's correct let's have a look could i take the post code [usr] [pii] [sys] [pii] it got out there sorry [usr] [pii] [sys] [pii] ok fantastic that's fine [usr] yes [sys] and have we been to the property before no [usr] no not to do drains no [sys] that's [usr] no [sys] fine can the first line of the address [usr] i'm [sys] at the [usr] sorry [sys] first line of the address [usr] sorry i [sys] my [usr] still didn't [sys] apologies [usr] hear it [sys] the the [usr] what [sys] first [usr] what did [sys] line [usr] you say [sys] of the address [usr] first line of the address [pii] [sys] [pii] ok right that's fine and is it a domestic property that we're attending it's your home ok that's fine [usr] yes yes yes can you come today [sys] it would depend on the the electron nature of the issue is it affecting anything at the moment it's your toilet bathing facilities [usr] yes [sys] ok is [usr] in the toilet [sys] it still usable [usr] yes [sys] or is it not usable at the minute [usr] it's usable [sys] ok [usr] but it takes a long [sys] right [usr] while for the water [sys] that's [usr] to go down [sys] fine let's have a look if you aren't able to use it due to it draining slowly we can get out there if it's the only toilet at the property and then we can get that looked at for you to have it unblocked it starts at 100 and 70 that's paid on completion of work by cash or card to the engineer if it is more complicated or requires any specialist equipment they could re quote that price it could be higher but only if you're happy we'll ever go ahead if not you're under no obligation there ok if it's your only [usr] but [sys] toilet [usr] did you [sys] and you're [usr] you [sys] not able to [usr] could [sys] use it we [usr] do [sys] can get [usr] today [sys] out today [usr] or not [sys] that's fine as you've mentioned you're unable to use it [usr] it's it's [sys] ok [usr] not our only toilet it's not our only toilet we've got one upstairs but i don't know whether it but i don't know how [sys] right [usr] long this [sys] ok [usr] one i [sys] if you do [usr] don't [sys] have [usr] know [sys] another [usr] whether it affect [sys] one [usr] that [sys] we [usr] one [sys] won't [usr] soon [sys] be able to [usr] don't [sys] get out [usr] know [sys] today because you have another facility i apologies [usr] well [sys] about that [usr] i'd probably go somewhere else then thank you [sys] hm [usr] right ok then right [sys] apologies [usr] thank you [sys] but have [usr] i'll [sys] a wonderful [usr] go i'll go [sys] day [usr] somewhere with hopefully somebody can come today right ok thank you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hello i'm looking to clean our drain out please [sys] sure [usr] or do something with it [sys] do you want [usr] hm [sys] a home care policy [usr] no no it's a it's a commercial premises [sys] commercial ok and do you do there's no account at all at all with that no [usr] no no we normally pay [sys] no [usr] you've been you've been every few every few months we normally pay by card over the phone when [sys] ok [usr] the guy gets here [sys] ok what we how it would work then is then we would take the details from you pass it over to the local office and then get them to give you a call back with availability and price [usr] ok lovely [sys] is that ok what's the post code of the property [usr] [pii] [pii] [sys] i'm just checking that we're doing chargeable work still in that area ok is the billing address the same as the site address hello hello you still there hello not sure whether you move it now hello hello if you can hear me i can't hear you hello ok i'll i'll i'll end the call if you want to give us a call back not sure what's happened with the line i do apologize if it's on this end but if you want to give us a call back thank you | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi calling how can i help today [usr] hiya i was just wondering if i could just call out a plumber to come and unblock a toilet [sys] because i'll take the post code [usr] yes it's [pii] [sys] ok i will have to pass you over to your local local office only the reason being is that they can get you put in with an appointment is that all right [usr] no worries of course it is [sys] no i'll pass you over now [usr] cheers mate [sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales thank you for calling plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] there was another one's got me good ear on the front sorry about that [sys] afternoon speaking to how can i help | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon speaking to how can i help [usr] hi it's [pii] from [pii] i'm just checking our lines [sys] just general working [usr] all right [sys] all [usr] thanks [sys] right mate no [usr] cheers [sys] worries bye bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partnered with british gas [usr] directly opposite [sys] please [usr] there's [sys] listen [usr] a [sys] to [usr] double [sys] the options [usr] door [sys] carefully [usr] thing there [sys] we can get [usr] out [sys] you to the [usr] of [sys] right [usr] here [sys] team [usr] out [sys] if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to [pii] can i help [usr] yes hi there i'm calling from a fostering agency in [pii] we've come into the office this morning and we've got no heating now we've looked at the boiler and there seems to be a blue flickering on and off but none of the radiators are heating up and they're all turned on [sys] ok i'll [usr] i just [sys] have [usr] wondered [sys] to put [usr] if [sys] you [usr] somebody [sys] through to the boiler team if you don't mind [usr] ok that's fine [sys] two sacks [usr] we might be ok we've just press a re thank you [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] the error code will usually appear as the blue light flashes and it means the flame that is needed to heat up the water is undetected it could be because the boiler has no gas supply or the gas pressure has dropped too low that should be all right then if it's green shouldn't it [sys] did you can book an annual service visit or repair [usr] right [sys] online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] well done i'm clueless at stuff this i probably ought to set the answer being i've got this for [sys] looking for our latest energy hive and new boiler offers search [usr] we've always [sys] british [usr] just issues [sys] gas [usr] with [sys] offers [usr] that one [sys] online [usr] rat [sys] or [usr] we [sys] ask [usr] even when [sys] us today [usr] all the others were on that one wasn't or that was on when the others were off [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] we can do the club we don't [sys] have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year [usr] same here [sys] if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit [usr] ok good it's gone from 13 to 28 cold today i don't normally feel a cold that hot [sys] freezing pipes [usr] that [sys] are one [usr] gonna [sys] of the [usr] be [sys] most [usr] all right now | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three do that you can now book coming service online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well i know my name's [pii] how can i help [usr] hiya i've just seen on google about a job role for [pii] i just wanted to ask if you don't take up an apprenticeship roles or plumber mates [sys] right ok well because you've come through to a central team or all all of the plumbers are employed by our local diner offices which which area are you in what's your post code [usr] i'm in [pii] that's [pii] [sys] that's absolutely fine give me one moment let me pop you over to the local team and i'll get them to have a word about it for you one second i'll get you across [usr] no worries [sys] dino is the uk s hello [usr] hi i've just seen the ad online to do the permanent installation meeting i just wanted to see if you take on any apprenticeships or [sys] apprentice he said [usr] apprenticeships or plumber [sys] bear [usr] mits [sys] with me where's bear with me bear with me bear with me bear with me tim unfortunately not we we don't take any prints at the moment no [usr] alright [sys] sorry about [usr] no [sys] that [usr] worries [sys] man not yet [usr] alright [sys] no not [usr] thank [sys] sir thank you bye [usr] no [sys] bye [usr] worries | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] how can i help [usr] hello hi i've got a manhole cover just just half half in my garage and half out at the front of the house and where the sewage goes through and it's it's filling up with water not clearing [sys] full of water ok is this regarding a domestic property or a commercial [usr] it's my our house [sys] do [usr] domestic [sys] you have british ok do you have british home care cover you plumbing in drains [usr] do i have what no no [sys] ok right ok can i take post code please [usr] [pii] [sys] [pii] [usr] yes that's right [sys] ok just to confirm that's l lima echo 32 foxtrot alpha [usr] lele 32 [sys] [pii] [usr] fa that's right [sys] ok the sooner you'll be able to get someone sent out to you will be tomorrow onwards depending on the availability of the office in the area [usr] all right [sys] in regards to price and procedure we don't have a call out fee we don't charge customers for the engineer coming out to the property but once they do they'll carry out an assessment they'll let what the issue is as well as a quote you will then need to agree to the quote for the engineer to then start the work as its payment upon completion cash or card for during the week monday to friday within office hours 8 a.m. to 6 p.m. starting [usr] ok [sys] prices and booking is 100 and £80 and that's va t included [usr] ok all right thank you [sys] all right is that something you'd to go ahead with [usr] yes please [sys] ok can i take your first and surname please [usr] well it's the wife's property [pii] [sys] [pii] [usr] that's the name i think you've been out before many years ago [sys] ok can i take [pii] mobile number please [usr] what's your mobile number [pii] [pii] [pii] [sys] we've got [pii] [usr] that's right [sys] first line of the address please [usr] [pii] [sys] anybody at the property with any vulnerabilities we should be made aware of [usr] no [sys] ok just bear me a brief moment please [usr] ok talking hello [sys] hi i am still here just bear with me [usr] hi [sys] a moment [usr] sorry i thought you'd gone and left me [sys] ok right we've not got availability until thursday morning [usr] thursday [sys] it seems as though you [usr] i don't miss it what [sys] it seems as though your local office is really busy [usr] it's really busy round round round up i don't know if we can wait till thursday [sys] pardon [usr] i don't know if we can wait till thursday because it's getting it's rising higher and higher it'll be if it starts coming out it'll be in the in the property [sys] no i completely [usr] lot [sys] understand that however thursday will be the soonest [usr] that if i if i book it and then get someone else who does it can i is that all right i mean if i can't get you [sys] exactly [usr] know i can call [sys] just [usr] you back [sys] call us [usr] and [sys] back to cancel ok i'll go book [usr] all [sys] that [usr] right [sys] in and as i said just if you do need to cancel give us a phone call back [usr] all [sys] thank [usr] right thank [sys] you [usr] you very [sys] take [usr] much [sys] care [usr] indeed [sys] bye bye now [usr] i'll do that is that sorry do you need [sys] no [usr] any other info from me | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good morning thank you for calling dino [pii] speaking how can i help [usr] hi [pii] i wonder if you can my name's [pii] i'm ringing from pace properties and one of our our clients has inquired about how much it would be to get cctv inspection of the drains on private land [sys] cctv surveys that they're booked for our local offices i've never booked one in i don't know the price i can give you the phone number for the local office however if i could take the post code of where you're looking to [usr] of [sys] get [usr] course [sys] it done [usr] thank you the post code of where i'm looking to get it done is [pii] zero yankee alpha [sys] let me just see who that is bear with me [usr] thank you [sys] no problem here we go do you have a pen handy [usr] i do [sys] the local office for that area is [pii] [pii] [pii] [usr] i'll just read that back i've got [pii] [sys] correct [usr] perfect i'll give them a call thanks [pii] [sys] no problem take [usr] have [sys] care [usr] a good day [sys] you [usr] bye [sys] too [usr] bye [sys] bye | 3General Customer Service
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[sys] welcome to down road please note all calls are recorded to route your call effectively please select from one of the following press one for any ongoing plumbing or drainage job bookings queries or eta s press two afternoon [usr] hello [sys] hello can i help [usr] yes good afternoon my name is mister [pii] i live at [pii] you you and [pii] fitted me a new system [sys] ok [usr] hot water hot water system and and we're not getting any hot water [sys] well just give me your postcode mister [pii] [usr] it's [pii] [pii] [sys] that let's have a look [usr] it's we're running the water and there's just nothing he's he's just water [sys] ok i'm out on the 27th right ok can i give you a call back i just need to find out where he is it's a it's the specific engineer you see can i give you a call back in a couple of minutes when i can find out when we can get back to you [usr] you can do yes [sys] is it the mobile number ending in [pii] [usr] it is yes that that's [sys] all [usr] the one [sys] right no problem i'll give you a call back in a couple of minutes all right [usr] ok thank you [sys] thank you bye [usr] bye bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon speaking how can i help [usr] hi good afternoon i want to well i'm just making a preliminary enquiry first i've got there's a drain a big main a main drain that comes in from the street that goes under my neighbour's house and i've had my plumber's had a look at it because i've got i've just got persistent damp on my wall he's had a look at it and he says it's not it should be clear of water but it's not my initial inquiry is is that something the council should be looking at or is that something that one gets done privately do the answer to that [sys] right sorry it just struggled to hear you in in the mid call but [usr] i'm [sys] what [usr] sorry [sys] i can say is is that when it is usually a case of a shared [usr] sorry [sys] drain [usr] is that better [sys] if one household is is if two households are sharing one drain or three households are sharing one drain er an outside drain then that's usually something for a council or if a drain is blocked from outside but the route of the blockage is er outside their house the property boundary shall we say and it's on the road then that usually tends to be something for the council [usr] in both in in in either [sys] from [usr] case it's a council [sys] my layman's understanding yes [usr] we know right ok well maybe i should speak to the council first it's i mean i don't know how many er er i don't know how many houses it serves i would ii i wouldn't have a clue but outside of that back door is a i i don't know what you call it a manhole a lid whatever those big lids [sys] man [usr] what [sys] manhole [usr] are they called [sys] covers [usr] technically [sys] sounds ok [usr] man held cover ok ok there's a big square manhole cover outside their their back door i don't have one [sys] that sounds great [usr] but [sys] potentially yes this does sound an issue for the council [usr] ok ok and do which depart who in the what department [sys] i think you just [usr] it [sys] you you're looking at the local [usr] would [sys] water [usr] with [sys] board [usr] the cancer [sys] i think that's what they the waterboard [usr] local water [sys] local [usr] problems [sys] water board authority [usr] ok what [sys] i think we'll be able to work from [usr] ok [sys] there [usr] would would it be south southern water the people i pay my water water tea water bills tea [sys] yes [usr] is are [sys] that [usr] they [sys] sounds [usr] responsible for the drains [sys] this sounds really the case yes [usr] ok and what do [pii] [pii] just do if someone is it just small drain [sys] internal [usr] issues in a [sys] external that that are in the properties that are in the property boundaries as it's known as just to try and give you the best advice that could come out and it is a free no obligation quote but from what you're describing it sounds an issue for the council hence why er i advised as such [usr] ok and if i do want to book a a a just a a aaa an observation [sys] you can do it through [usr] i just [sys] you can do it through this number [usr] do i do [sys] you can [usr] it through [sys] do it through [usr] this [sys] himself [usr] number [sys] yes [usr] ok all right well as it's my neighbor i just have to get clearance with them that i can get the date right but i think that would be a sensible first move because you may it and just go no no no we can do that that's private or whatever it's just useful to get another set of eyes on it [sys] no thank [usr] ok [sys] you [usr] i'll check a date [sys] thank [usr] and then [sys] you [usr] get get back to this number all right thank you bye bye | 3General Customer Service
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[sys] thank you [usr] obviously [sys] for calling your [usr] none of [sys] call [usr] you have [sys] will be [usr] getting [sys] answered [usr] the [sys] by [usr] text [sys] the next available representative [usr] you probably got one of the text well how do you got all of them i'm just you only got one ohh cos she just got one now no we'll miss one exactly [sys] thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative [usr] well i'll have to come up and look at your cupboard in a minute while we're waiting for this lot to come out it's is it the drawers no it's the park behind [sys] thank you for calling your call will be answered by the next available representative [usr] right they've got they've got little panel pins no [sys] you are number [usr] if [sys] one [usr] i get some little [sys] in line [usr] nails [sys] and [usr] unfortunately [sys] will be answered by the next [usr] because [sys] available [usr] i've just [sys] representative [usr] come from up north where we were having a family reunion i've emptied all my car of all my normal tools and nails and everything but i can i can do it very [sys] thank you [usr] simple [sys] for calling your call will be answered [usr] whilst [sys] by the next [usr] i'm here [sys] available [usr] whilst [sys] representative [usr] i'm here today if we're gonna have to wait which we are and we may not be able to get it sorted today do you want to go upstairs and just try the the tap sure [sys] you are number [usr] see whether [sys] one [usr] because [sys] in line [usr] i do [sys] and [usr] have [sys] will be [usr] a [sys] answered [usr] full [sys] by the next available representative [usr] guess what can't do it or have the plumber who put that in who will know how to get the parts [sys] good afternoon plumbing [pii] speaking [usr] was it you i just spoke to about a [sys] it [usr] repair [sys] it was yes [usr] i i just got cut off [sys] ohh ok hold [usr] before [sys] on let me try [usr] before [sys] let me try again [usr] i got [sys] for [usr] through [sys] you [usr] to anyone thanks [sys] ok let me try again one moment [usr] thanks [pii] [sys] thank you hello welcome to british gas services limited please enter your account number using your telephone keypad ignoring any letters then press the hash key [usr] no [sys] just [usr] no [sys] use [usr] no [sys] your telephone keypad to enter your account [usr] [pii] [sys] number [usr] is just ignoring any letters what is my account number | 3General Customer Service
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[sys] li on rod [usr] hi mate i rang earlier my parents had you guys out i believe it was last thursday for to try and get to a blockage but the engineer said that the toilet needed to come out can i give you a postcode it's sorry [pii] [sys] [pii] [usr] that's the road what's the availability of of your engineers at the moment [sys] to take this all out [usr] no i've got the toilet out cos it was booked in for next wednesday cos we had the earliest we can get the plumber here but my parents have had to move out because now it's everything's coming back up through the the toilet the sink the shower it's completely blocked [sys] ok [usr] i i've come i've come i've managed i've got the the toilet out but i need i need you guys to come and run it for me [sys] ok just bear with me a second [usr] thank you [sys] we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting hi sorry for the hold [usr] you all right [sys] are you available this evening we had to get someone out to you this evening [usr] what what time this evening any ideas [sys] it it'll be in the next couple of hours [usr] in the next couple of hours ok ok let me let me give you guys a shout back and i'll just check with mum [sys] all right then [usr] all right thank you cheers [sys] it's [usr] bye bye | 3General Customer Service
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello down road [usr] hello my name is i had some issues with my house and it got sorted by i live in is this the right number to discuss or do i need to call [sys] i [usr] the [sys] don't think what's the post code of the property [usr] it's [pii] [sys] ok let me give you the correct office number was it drainage or plumbing issues [usr] yes [sys] you had [usr] it is [sys] ok the number is [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok great ok thank you much for holding [sys] ok no worries bye bye [usr] ok | 3General Customer Service
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[sys] donor plumbing [pii] speaking how can i help [usr] hi i spoke with british gas this morning i've got a home care agreement and i extended it all and whatever and they said someone would be coming out i think from road to [sys] wait [usr] our property this [sys] huh [usr] afternoon between one and six i know it's not quite six but i don't know if it means they're meant to finish by six [sys] ok i'll check for you what's your [usr] thank [sys] postcode [usr] you [sys] please [usr] [pii] [sys] [pii] and the house number [usr] [pii] [sys] [pii] [pii] [usr] it is [sys] hm completion it says spoke to customer i phoned and said there is no blockage don't need us to go out have you spoke to an engineer [usr] i haven't spoken to an engineer no [sys] all right ok just bear with me a moment thank [usr] ok [sys] you [usr] thank you thanks [sys] hello hello [usr] hello [sys] can i just check your number please [usr] sorry i've just got another phone can you take this call [sys] it's [usr] i think [sys] ok [usr] it might be sorry my number what what my | 3General Customer Service
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[sys] hello you're through to how can i help [usr] hi is it possible to speak to a plumber or an h back installer [sys] or a what installer sorry [usr] i hate back in air conditioning [sys] we don't do air conditioning [usr] do you do plumbing [sys] we do plumbing [usr] is [sys] but [usr] there any [sys] all [usr] available [sys] no all the plumbers are on the all out on the field what is [usr] ok [sys] it you need [usr] i was just wondering if someone would be happy to answer some market research questions [sys] they're not they're there's nobody in the office that would do that you see [usr] ok is there is there be a different time if i call back [sys] probably first thing in the morning [usr] i'll try again then thanks [sys] ok [usr] very much [sys] love bye [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to my name is [pii] how can i help [usr] er hi i'm phoning on behalf of my mum her toilet isn't flushing well it is flushing but it's re backfilling all of the time my husband's [sys] ok [usr] tried my husband's tried to clean it out and one of the neighbors has tried to as soon as you put anything back it looks it's gonna empty but as soon as you even flush one piece of toilet paper it seems to be flooding up again [sys] right ok can i ask you do you or your mother have a policy with british gas that provides cover for plumbing and drainage [usr] she's got horn served does that count [sys] a home services with british gas that's a different company home care is the british gas [usr] care [sys] policy [usr] she's got home care home care i've got [sys] occasion [usr] it in i've got [sys] other than that is is she there with you [usr] yes she's a mum can you [sys] right it's just that i mean obvious i obviously need to look up the details on the british gas to see what cover that she's got [usr] right [sys] what's your mother's post code [usr] it's [pii] [pii] [sys] is that [pii] [pii] [usr] [pii] [sys] [pii] [usr] yes where's the details [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] first line of the address [usr] it's [pii] [sys] and your mother's name [usr] it's [pii] [sys] can i just ask her if she's happy for me to look this up for her [usr] er and you might be friends to if you've got cover mum that's fine [sys] ok [usr] thank you [sys] let's have a look see what we can find [usr] we're not sure [sys] i'm just searching now for [usr] no [sys] you [usr] bother thank you i've got a booklet here with terms and conditions in [sys] have [usr] but [sys] you [usr] but i've got no account number or anything [sys] she's got cover for plumbing and drains [usr] right [sys] i need to pass you through to the british gas team who can book this appointment for you [usr] ohh right [sys] because [usr] brilliant [sys] they have to book it to make sure she gets the the cover [usr] -huh [sys] she'll probably have a much smaller charge that she'll need to pay [usr] brilliant [sys] let me pass you through [usr] thank you [sys] is it is your mother [pii] is she still is your father still [usr] no my dad died four years ago [sys] and what was your father's name [usr] [pii] [sys] ok you probably i need to put you through to british gas because it may be that the policy has just been carried on and being paid because because the policy is still in force [usr] -huh [sys] your your mother's name your mother's name may also be on there as well i need to pass you through [usr] right [sys] to british gas you can talk about it just to make sure you need to mention that that that your mother's still been paying it but it might be in your father's name and they'll try and sort it out [usr] right [sys] for you [usr] ok thank you [sys] let me pass you through to british gas [usr] thank you [sys] welcome to a speaking how can i assist today [usr] hi i've been on the phone to [pii] and they said i should contact yourselves on behalf of my mother because she has british gas [sys] right [usr] home care service and she's [sys] alright [usr] got a pro [sys] does you want to book any appointment [usr] well it would need to be urgent because the toilet won't [sys] website [usr] lost [sys] the is the blockage in the toilet at all [usr] sorry i can't hear you [sys] is it the toilet with a plow cage [usr] the toilet when you flush it looks it's gonna over floor [sys] ok do you have the home care number or the post code [usr] i've got the post code it's [pii] [sys] you yes [usr] three bx [sys] alright and what is the house number [usr] it's [pii] [sys] [pii] alright can i please have the full name on the account [usr] well i've just spoken to a gentleman and i think the full name on the account might be [pii] but unfortunately he he died four years ago it's my mum who's been paying it on his behalf it's [pii] who's been paying it [sys] ok the house number is [pii] [usr] yes that's right [pii] [sys] let me just check [usr] thank you [sys] alright when on the on the when the flashing there's a overflow [usr] no not the other floor [sys] hey [usr] the toilet it's when you flush it it's filling up [sys] ok [usr] but it's not [sys] hm [usr] properly [sys] doesn't flash plu up properly [usr] it's not flushing properly no she can't use it [sys] alright can you kindly please hold the line while i'm trying to check the availability of the engineer [usr] thank you [sys] thank you [usr] looks she can get them through that cos [pii] put me on to these cos he said well if you've got this which you have they would i'm on the british gas now he seems to think it is [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that [usr] right [sys] we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you [usr] do you have any letters or anything that comes with this the home set no i've only got a direct line -huh [sys] you can book your annual service appointment in our new app in just four taps wherever [usr] it's his direct [sys] you are [usr] line [sys] whenever you search for the british gas app [usr] yes [sys] on apple store or google play [usr] you only have to book just the book [sys] we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk alright thank you very much for holding on the line [usr] no bother [sys] alright the available i'm getting currently it's will be on a tuesday [usr] tuesday [sys] and wednesday [usr] but she [sys] yes [usr] she can't use the toilet [sys] sorry [usr] she can't use the toilet she has only got one toilet [sys] yes ma'am i do understand i booked that as an emergent because i can see in the customer's profile already but the only availability will be on tuesday there's no other slots [usr] well that's not really acceptable is it [sys] sorry [usr] that's not acceptable do you have somebody hi a manager i could speak to please [sys] unfortunately there's no manager available [usr] pardon i can't understand what you're saying i'm sorry [sys] i'm staying ma'am the available slots from tuesday [usr] right there's only a slop [sys] sunday [usr] shop [sys] and monday sorry [usr] is there no slots to today or tomorrow [sys] i did one no slots available the engineers are currently fully booked for those two days [usr] tuesday [sys] that's tuesday yes between eight and six [usr] cheap [sys] and [usr] cheap [sys] the other slot [usr] cheap [sys] is between one and 6 p.m. [usr] she says it's not good enough she go to the toilet in her [sys] trying [usr] own home [sys] to get ok sorry [usr] she that is not acceptable she can't go to the toilet in her own house [sys] yes ma'am i do understand however there's no available slot [usr] well can i speak [sys] for [usr] to a manager [sys] tomorrow [usr] can i speak to a manager [sys] ok [usr] please it's just cut me off that was that no when i rang down | 3General Customer Service
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello [pii] [usr] hello afternoon [sys] hi afternoon how can i help you [usr] i had a booking on i think last week but i missed the the technician on i don't know whether i can maybe book with [sys] ok one moment let me have a look what's the post code of the property please [usr] me [pii] [sys] ok you've come through to the completely wrong office for the me one area was it a drainage or a plumbing engineer you were expecting [usr] it's [sys] ok i can give you the number of the office and then maybe they'll be able to help you was [usr] ok [sys] it a british gas policy that you booked under or just as a normal on demand [usr] it's a british [sys] ok then i'll give you the british gas number because you'll need to rebook it through there if you [usr] ok [sys] let me know when you're ready i'll give you the number [usr] ok that's fine the [sys] 00 [usr] number [sys] triple three 202 [usr] is your drunk [sys] 9604 [usr] 9604 ok thank you [sys] thank you much bye [usr] cheers bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] at dino how can i help you [usr] hello is it possible i can speak to an engineer please [sys] engineer sorry we we don't really give out numbers for engineers [usr] all right ok well i need an engineer then [sys] right ok what's happened [usr] i've dropped at the head of a hoover of a vax down the sewer it's blown down the manhole and it's roughly 2.5 inches across it's [sys] wait [usr] it's [sys] wait i'm just letting letting i find i can get this sorted wait [usr] sorry [sys] what have you dropped what have you dropped [usr] the on a hoover when you put attachments on the end this is a round attachment with bristles on it right but it's it's not it's not a normal hoover size it's a vax size it's slightly bigger [sys] right ok one minute i'm just it's a fact two am i right [usr] what [sys] back to the attachment am i right [usr] yes well it's it's not a vax it's that type of thing let me tell you exactly what it's called de waltz de [sys] i [usr] waltz [sys] a head to put on on my right [usr] a [sys] where i dropped it in the [usr] down the down the manhole in the back garden [sys] ok one moment the manhole in the book got it [usr] and it the it's going towards the last four houses of our line there's four houses that it were that are further down the road than me i'm i'm the fifth there's four more houses [sys] right it's going to last [usr] i know roughly where the manholes are i've informed all the people down there that i'm getting somebody out i've just had somebody turn up a foreign chap and he's just laughed in my face he said how do you how do you expect me to get that out [sys] ok [usr] he's got no cameras [sys] one minute [usr] or anything [sys] i i know but the thing is i've got gonna be honest with you i have to message the group from my manager to find out if it's possible for our engineer to do the same as well he is it possible to get to get the get it ok just finding out for you bear with me a moment i don't want to book you in and say the engineer will come [usr] ok [sys] gonna pop you on hold all right let me [usr] thank [sys] have a little chat [usr] you [sys] with them bear with me a moment [usr] ok [sys] which i'm just still waiting to find out can i take a contact number don't want to wait on the line and i'll give you a call back [usr] ok it's [sys] because [usr] [pii] [sys] i know they're all working from home and [usr] sorry [sys] i can give you a call is that alright they're all [usr] that's [sys] working [usr] fine [sys] from home they might be on a call alright [usr] ok [sys] is it the one you're closing off [usr] yes that's the same one [sys] what's your name [usr] [pii] [sys] [pii] give me five minutes all right let me get to the bottom of it all right [usr] thank you i really appreciate it thank you [sys] no worries in a moment [usr] bye | 3General Customer Service
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[sys] thank you for calling dino plumbing please note our calls may be recorded for training and monitoring purposes please select from the following options press one for an update on your plumbing appointment press two for a sales enquiry press three for any other inquiries good morning don i mean how can i help [usr] hi good morning i hope you can help me i'm looking to do my radiator power flashing how much do you charge please [sys] are you covered with british gas by any chance [usr] yes [sys] ok it would be better if you go for a gas that would be covered under your policy we can [usr] it's not covered i want to go separate from british gas you can't do that [sys] i mean we can do that for you if you don't want to go with british gas that's fine let me just quickly tell you the the rough price sorry how many raters there is in your property [usr] i got seven [sys] seven ok just bear with me one minute i'll just give it a try we employ a range of modern technologies to help deal with your plumbing problem as quickly as possible such as leak detection and milling equipment this allows us to install and repair water mains without the need for extensive excavation stay on the line for more information we'll be with you in just a moment did that in a burst pipe emergency you can help stop the water flow by simply locating the stop cock and turning it off this can usually be found under the kitchen sink for more handy hints and tips visit dino dot com if you're making hale improvements with a new kitchen or bathroom suite make sure you get it professionally fitted by the experts whether it's a set of taps or a new shower needs installing call on dino plumbing let us know how we can help when you're connected dino plumbing offers free plumbing inspections on request to ensure our customers get the best advice from the professionals before any work is carried out and with our genuine 24 7 365 days a year service we're here to help and provide the best advice whenever you need it learn more at dyno dot com if you have a dishwasher or american refrigerator that needs installing dyno plumbing will ensure your new edition is fitted connected and fully operational in no time discuss your needs with us when we take your course we'll be happy to help call on dino plumbing for expertise in plumbing repair care and installation our skilled local engineers are on hand 24 7 to take care of all plumbing emergencies fixing most leaking taps broken radiators toilets showers and baths there and then whatever the task is large or small our friendly and experienced team is happy to help learn more online at dino dot com we employ a range of modern technologies to help deal with your plumbing problem as quickly as possible such as leak detection and mowing equipment this allows us to install and repair water mains without the need for extensive excavation stay on the line for more information we'll be with you in just a moment did that in a burst pipe emergency you can help stop the water flow by simply locating a stop cock and turning it off this can usually be found under the kitchen sink for more handy hints and tips visit dino dot com if you're making hale improvements with a new kitchen or bathroom suite make sure you get it professionally fitted by the experts whether it's a set of taps or a new shower that needs installing call on dino plumbing let us know how we can help when you're connected dino plumbing offers free plumbing inspections on request to ensure our customers get the best advice from the professionals before any work is carried out and with our genuine 24 7 365 days a year service we're here to help and provide the best advice whenever you need it learn more at dyno dot com if you have a dishwasher or american refrigerator that needs installing dino plumbing will ensure your new edition is fitted connected and fully operational in no time discuss your needs with us when we take your course we'll be happy to help call on dino plumbing for expertise in plumbing repair care and installation our skilled local engineers are on hand 24 7 to take care of all plumbing emergencies fixing most leaking taps broken radiators toilets showers and baths there and then whatever the task is large or small our friendly and experienced team is happy to help learn more online at dino dot com we employ a range of modern technologies to help deal with your plumbing problem as quickly as possible such as leak detection and mowing equipment this allows us to install and repair water mains without the need for extensive excavation stay on the line for more information we'll be with you in just a moment did that in a burst pipe emergency you can help stop the water flow by simply locating the stop cock and turning it off this can usually be found under the kitchen sink for more handy hints and tips visit dino dot com if you're making improvements with a new kitchen or bathroom suite make sure you get it professionally fitted by the experts whether it's a set of taps or a new shower that needs installing call on dino plumbing let us know how we can help when you're connected plumbing offers free plumbing inspections on request to ensure our customers get the best advice from the professionals before any work is carried out and with our genuine 24 7 365 days a year | 3General Customer Service
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[usr] ok [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon through i know you talk to [pii] how can i help you [usr] good afternoon i am serving [pii] i live [pii] and i had contacted you in july or august to conduct a cctv survey prior to repair work to happen in my property unfortunately we i paid for the already he was £400 something that 33 73 80 and but we couldn't conduct it we couldn't find any manhole [sys] ok can you give me the postcode i can [usr] yes [sys] check this sorry [usr] sure it's [pii] [pii] [sys] thank you ok i've got it [pii] what's the first line of the address thanks [usr] [pii] [sys] ok do you have is this a key account what we call a key account or [usr] ok [sys] you rail design is it rail design resi or [usr] regie [sys] something design [usr] regie that's it [sys] you're a key account customer yes [usr] that must be that [sys] right what do you want us to do now sorry [usr] with the person who came and it mentioned ok what we're gonna do on the first day of the work i can come and conduct the survey through the toilet we know we can we can reach the pipe i sorry i'm go i'm i'm i'm i'm sorry i was attacked by a cat come on [sys] you can i need to put you through to the local office in [pii] because you need to speak to them regarding this ok [usr] sure [sys] ok to tell them you've you've got the manhole you've got access now is that right yes [usr] well we we're ready to conduct the survey we removed the things that were in the garden and in the toilet [sys] ok [usr] as well [sys] i'll put sorry i'll put you through to the [pii] office you need to [usr] ok [sys] tell them ok sorry about this ok thank [usr] no [sys] you [usr] thank [sys] won't be [usr] you [sys] a minute [usr] is that and how much nothing to nothing to do 72 it definitely thank you [sys] hello sorry about this severe you need to go back to ready design to get this booked in can you go back to them [pii] to get this booked in [usr] i will i will do they mentioned to go back to them if i was unable to reach anybody i will [sys] ok [usr] do that [sys] ok [usr] thank you [sys] no problem thank you cheers thank you bye now | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good morning you're through to british gas my name is [pii] and how may i help you today [usr] hi there [pii] i'm calling from arriva [sys] hi [usr] hi i just wanted to know if out of hours we've got an email address that we normally send fault reports to you is is that being monitored out of hours [sys] yes is it the is it for a plumbing or drainage job [usr] it's a for a plumbing job [sys] it's for a plumbing job yes the email address should be key accounts [usr] [pii] [sys] at that's it and that is [pii] [usr] ok that's great then that's fine [pii] thank you for that [sys] all right [usr] all right [sys] no [usr] cheers [sys] problem at [usr] thanks [sys] all thank [usr] bye [sys] you take care bye bye | 3General Customer Service
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[sys] thank you for calling plumbing yorks and links please note all our calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you good afternoon [pii] [usr] can i [sys] bye [usr] right [sys] i know [usr] for the plumbing during [sys] how [usr] his house [sys] sorry could you please repeat that again the line keeps breaking up sorry [usr] hear me now [sys] i can it just keeps breaking up that's all i hear bits of you what you're trying to say sorry [usr] right can i book an appointment with one of the diner of plumbers [sys] and do do you have british gas home care cover sorry [usr] er my mum does it's my mum [sys] let me put you through and i can pop they'll raise you with the appointment for you [usr] i love thank you [sys] that was hello welcome to british gas services limited please enter your account number using your telephone keypad ignoring any letters then press | 3General Customer Service
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[sys] met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an you are number one in line and will be answered by the next available representative expect emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engine have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken you are number one in line and will be answered by the next available representative emergency burst pipe you need an urgent repair leave it to us train to all the relevant standards our engineer have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected led broken boiler you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards where engine have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler you are number one in line and will be answered [usr] one [sys] by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurb a hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment good morning dina plumbing how can i help [usr] good morning when if you can i need someone to come out and free up my bath drain because it's very slow moving i've tried the usual chemicals and stuff down there which is good at moving a bit but it [sys] ok [usr] takes about four [sys] it sounds [usr] hours [sys] you [usr] to [sys] have [usr] drain [sys] a blockage [usr] my bath [sys] in that case i would need to give you a different number to do we don't tend to blockages in in any drains but i can give you dina rod's number if you have a pen ready [usr] that's [sys] no problem [usr] one second let me just get a piece of paper because i am unprepared [sys] it's [usr] what [sys] 0333 [usr] is the best number [sys] 242 [usr] 0333 [sys] 2178 [usr] 242 [sys] ok [usr] 2178 [sys] no problem at all [usr] wonderful [sys] you're welcome [usr] thank [sys] take care bye [usr] you [sys] bye [usr] thank you bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit [usr] yes [sys] dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] ok [sys] dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning this is speaking to how can i help you [usr] hello sorry i didn't hear that [sys] you through [usr] hello [sys] to dino can help [usr] is that is is that am i into a wall in garden one a local one [sys] no you're not you're through to the main call center [usr] right cos i've i've gone through your website and i've found my local one and i've dialed a local number expecting to talk to somebody and i've ended up going back through to the main call center what i'll try i'll try to work out how you book somebody and how you er how it works [sys] right we can we can book jobs for for them and it goes through to the local office [usr] i tell i tell [sys] do [usr] you [sys] you [usr] what [sys] want me [usr] it [sys] to [usr] is [sys] check [usr] is i'm buying the house and the surveyor has said that i should get a drain investigation with cctv but i need it i what i need to know i need to understand is does the whoever does it do they need access because the house is empty and i i'm buying a house but i haven't completed yet i need to arrange things with the estate agent i need to know if the person would need access into the house or can a drain investigation be done just from the outside [sys] right i'm not 100% sure to be honest with you how they do them if you give me the post code do you want me to check the number is correct that you've got [usr] phone number which which one sorry [sys] i i'm not too sure to be honest with you with with with cctv s we do normally transfer [usr] all right [sys] you through to the local offices but if you give me the post code i can check who it is and just see if you have got [usr] ok [sys] the correct [usr] it's [sys] number and see if [usr] it's [sys] i can connect you through [usr] ok it's a [pii] [sys] ok one second please [usr] thank you [sys] ok the number i've got for that area is [pii] is that the one that you're trying [usr] no it's not i'm trying an [pii] number sorry [pii] [sys] [pii] [pii] [pii] [usr] ok well i don't i don't recognize a dialing code but no that that's great i'll give them a call [sys] okey dokey all [usr] all [sys] right [usr] right [sys] then no problem [usr] no thanks thanks [sys] thank [usr] for your help [sys] you [usr] thank you bye bye [sys] that's no problem thank you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] the thing is though [sys] we record calls for quality and training purposes hi you're through to how can i help [usr] i'm looking to book in a drain service and i was wondering if that's something you could assist with [sys] of course can i take the first part of the postcode i'll have to transfer you over to the dining office in your area they'll be able to put that in for you [usr] yes obviously you don't even know what the postcode is is the postcode here is [pii] [pii] [pii] [sys] right i'll transfer you over now [usr] thank you very much [sys] hello thank you for calling dina rod central london please note that calls may be recorded for monitoring and training purposes hello down the road [usr] hello i'm cctv camera server on a live building and i was wondering if you could [sys] what's [usr] with [sys] the postcode of the site please [usr] it's ec four [pii] three bn [sys] perfect do you have any drawings off the site [usr] say it again [sys] do you have any drawings or layouts of the site [usr] i have some base built joints [sys] all right perfect and what's the c cctv requires for [usr] it's for the svp stacks going through the male and female toilet course [sys] alright could i please ask you to send all the details in an email that we can send you a quotation on the availability [usr] yes do you have an email i can [sys] when [usr] send it to [sys] you're ready [usr] let me just get a piece of paper [sys] ok [usr] are you what [sys] it's office [usr] office [sys] at [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] yes [usr] and this will need because it's obviously an occupied building this will need doing out of hours at a 6:30 [sys] really [usr] p.m. is that [sys] ok [usr] ok [sys] in that case we will have to probably arrange a night shift if you can mention that on the email as well that we can look into it for you [usr] i'll mention [sys] right [usr] that in the email give me two minutes i'll have that put together [sys] perfect [usr] how long does it take to get a response [sys] we can come back to you soon by tomorrow probably [usr] ok i'll [sys] ok [usr] send it [sys] thank [usr] now [sys] you bye [usr] thank [sys] bye [usr] you very [sys] bye [usr] much [sys] bye [usr] bye bye | 3General Customer Service
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[sys] to speak with someone about an existing job press one or for a new inquiry please press two whether your drains blocked or your taps leaking trust dino edinburgh to fix the job at least it's fun they up [usr] that hi there i'm just wondering if you've got any idea when you're coming out to do the [sys] what [usr] shopping [sys] is it for [usr] morning [sys] what [usr] side [sys] would [usr] we're really desperate now they were meant to [sys] all [usr] be [sys] right ok let's [usr] there [sys] have a [usr] there's a salon and morning [sys] in a second [usr] things apparently [sys] possibly [usr] it's oozing [sys] will [usr] out [sys] be [usr] now [sys] er [usr] i don't know if the rain's making [sys] it all [usr] it worse [sys] happens right what's the postcode there [usr] -huh it's eh 10 [sys] it wouldn't have been me if i was off yesterday but [usr] spoke to [sys] eh [usr] you yesterday [sys] 10 ok let me have a wee look for [usr] five [sys] you [usr] quebec echo and they did say it would be to do but i'm just a bit concerned that we won't be able to work tomorrow if it's not sorted [sys] and when are we supposed to be out today [usr] i phoned this morning and they said someone would be [sys] right [usr] out [sys] ok what's [usr] and they'd get [sys] your [usr] back [sys] name [usr] in touch with me but no one's been back in on your car [sys] that's scheduled in for the second of october [usr] no they said that someone [sys] right [usr] would be out [sys] hold on a second then thanks hold [usr] i think [sys] on a second [usr] we looks no [sys] whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how inconvenient household issues really are we won't ever make you pay for a call out sound good get to know us better and book your service today at dino dot com [usr] i think that [sys] when it comes to moving house you've got enough to think about without the worry of dodgy drains and plumbing problems don't take the risk ask about a free health care check from the friendly team here at dino edinburgh after all when it comes to a new home you deserve complete peace of mind and did we already mention it's free schedule yours in just a moment at dino edinburgh our dedicated plumbing team is ready to help with much more than just a week or two big job or small we'll get it sorted from fitting a new tap to an entire bathroom suite with us you're getting the care and attention of friendly local experts backed by the latest technology and of course it all comes to you with the dino promise of clear pricing and fixed rates to find out more please visit dino dot com life is full of surprises unfortunately they're not always welcome surprises take a blocked drain for example luckily the local experts at dino edinburgh are close at hand whether it's a build up of oils and fats or long term corrosion our team will get to the root of the problem with a range of specialist equipment to fix it and for your assurance all our quotes [usr] i [sys] come [usr] look [sys] with [usr] at [sys] a 90 [usr] them [sys] day guarantee for more information please visit dino dot com keep the heart of your home flowing as it should with dino edinburgh from bad smells to faulty sinks there's plenty of ways that drainage and plumbing problems can affect your kitchen the same goes for the bathroom and that's why we're proud to call ourselves the all round experts blocked toilets clogged showers trust us when we say we've seen it all before your home is in good hands we're on the way to get help whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how inconvenient household hi there thanks for holding listen they've put it they've made the booking it must have been the call center but they've made the booking but it's in for the second of october now we can get someone tomorrow but i'm not able to get any money today right [usr] no [sys] i can get someone [usr] they [sys] out tomorrow but that would be that would be it i'm afraid [usr] he's a bit nervous he's sorry [sys] it [usr] i [sys] would [usr] just [sys] be an [usr] walk [sys] all day appointment [usr] the [sys] between [usr] dog [sys] eight and six [usr] what time tomorrow [sys] it's not been [usr] my [sys] made [usr] well [sys] the point [usr] that means [sys] it's not [usr] i'm [sys] being put on [usr] have [sys] for [usr] to shut [sys] today though [usr] they were meant to come out today [sys] but i've not got any engineers [usr] but [sys] that can [usr] it [sys] come [usr] should [sys] out [usr] is that not just a mistake they should have put on for today [sys] you can try [usr] god [sys] different companies you can try metro [usr] anyone [sys] rod [usr] else that i can get out today [sys] do you want me to keep this just now and then let me know if you need to cancel it right [usr] that [sys] i'll keep it on just now but if you let us know if we need to cancel it ok [usr] that'd be great [sys] thanks [usr] ok [sys] bye [usr] right ok thank you | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] hi there i'm just calling to get somebody out to unlock a drain we have got an account with with you [sys] is that with the british gas home care [usr] no i think it's commercial accounts [sys] all right ok i can have a look then what's the post code [usr] the account or where we need the services [sys] i i for the account i see if i can find it [usr] it's [pii] [sys] right bear with me while i just have a look [usr] there's deep deep entertainment [sys] it's what sorry deep [usr] deep beat deep as in the sea beat as in the dj beat entertainment [sys] let me have a look and it's [pii] [pii] i can't find hang on let me have a look somewhere else right hang on i think i've got it is that [pii] in [pii] [usr] yes [sys] but that's not the place she wants to go to now [usr] no [sys] no ok what's the postcode where you want us to go to [usr] it is november whiskey one [sys] november whiskey one [usr] 4 november uniform [sys] for november uniform bear with me and is that also called deep beats [usr] no that is a cafe in regent's park [sys] what what's it called [usr] it's called the waterside cafe at regent's park [sys] the waterside cafe at regent's park right let me just see if i can find it on that post code bear with me [usr] perfect you have been out previously [sys] have we all right ok let me have a look [usr] i think it was in april [sys] all right and is that in a circle [usr] yes [sys] in a in a circle regents park ok bear with me i have to edit this it can't it's not finding it it's not regents park tennis and cafe no [usr] no [sys] no ok right let me just edit this bear with me there we go and what's your first name please [usr] it's [pii] [sys] fuck you can't [pii] and if i could also take a contact telephone number please [usr] [pii] [pii] [sys] [pii] right let me save that and what issues do they seem to be having at the cafe [usr] it's overflowing the grid it's coming up through the grid i think last time it was the grease trap the underground grease trap [sys] hm [usr] which needed cleaning [sys] ok but bear with me car my computer i think it's frozen i can't tell bear with me it's better not delete all this i've just put in sorry about this it's been it's busy the systems are struggling i think it's lost it all hang on it bloody has as well for god's sake right you're gonna have to do all this again i'm afraid honestly i'm angry what's the postcode again for the region for the regent's park cafe [usr] november whiskey one 4 november uniform [sys] all right bear with me i'm hoping that it might it might have saved it let's have a look i've got it i think it right it says part of it let me put your name in and [pii] sorry can i just take your phone number again [usr] yep [pii] [pii] [sys] brilliant all right let me save that make sure it does bear with me all right i've got it right thank god i thought you bloody doing it then it's a nightmare honestly right sorry [pii] i've completely forgotten what you said the drains are overflowing did you say [usr] last time it was due to the grease trap the underground [sys] you [usr] grease trap [sys] i remember and what time is the place open till [usr] five o'clock [sys] i don't know if we'll get there before five today you see would it be quarter to four now i mean would somebody be there if we did turn up after five [usr] probably not [sys] no [usr] more than happy to pick up any time tomorrow though it's [sys] ok [usr] open from eight [sys] right that that's really helpful ok let's have a look then because i know just getting across [pii] could probably take an hour couldn't it all right bear with me then let know ok it's wednesday no it's thursday tomorrow isn't it i lost with the date this week for some reason i don't know why right i'll put that in for tomorrow then i'll mention that you that it opens at eight and i'll ask them to get their asap they open ok [usr] perfect [sys] now [pii] they will give a phone call when they're on their way obviously are they ok to call you or will you be should get to call somebody else [usr] no that's fine you can call me [sys] ok no problem then right let's get that booked in our system please bear with me [pii] right let's see if it works now bear with me he just gave me an error message i don't know what the other was he didn't tell me but i think it's ok now let's see wonderful there you go that's all booked in for tomorrow morning and i've asked the engineer to give them a call when they're on their way [usr] amazing thank you [sys] pleasure [usr] much [sys] you take care [usr] thank [sys] thanks [usr] thank [sys] bye [usr] you bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hi do you cover the [pii] area [sys] the where sorry [usr] [pii] in [pii] [sys] we do what's the post code and i'll just check that we are covering that area [usr] i think it's alpha bravo 55 [sys] alpha bravo 55 is that [usr] and then five hotel golf [sys] just double checking that is it for plumbing or drains [usr] drains when could you get somebody out and what's your costing [sys] we we'd have to put the job in and go through the availability and that with you what is it is it at a property where you live and are you the property owner [usr] yes [sys] and what's the issue there what's blocked [usr] i've got a sink and shower that aren't running [sys] ok is it your only shower we'd probably be looking at tomorrow [usr] ok [sys] today or tomorrow [usr] i mean if i'm potentially i'm not here tomorrow if you could put me through your availability system and and see if somebody is available today [sys] sure what's the postcode and the first line of the address sorry [usr] if i've got it right it's [pii] five hotel golf and that's [pii] [sys] do you not live there then or [usr] i've just moved in mate i've i'm i'm [sys] right [usr] i'm in the process of just moving in but i'm not staying i'm not hanging about [sys] [pii] is that [usr] [pii] [sys] ok and what's your name please [usr] i'm [pii] [sys] and your contact number [usr] [pii] [pii] [pii] [sys] you don't have a policy or anything with british gas [usr] no [sys] these details in now and then i'll see what we can do [usr] thanks mate [sys] no problem and i'm just waiting for the appointments to come through now to see what they've got [usr] thank you [sys] it's tomorrow next [usr] ok [sys] available [usr] leave it as that for now then my love [sys] no problem [usr] thanks for your [sys] okey [usr] time [sys] doke [usr] cheers on [sys] you're [usr] bye [sys] welcome [usr] bye [sys] take care bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] at dina how can i help you [usr] yes [sys] today [usr] good morning can you tell me please much of clear of drains it's the down pipe [sys] yes or is it a commercial or a domestic [usr] domestic [sys] property and do you have british gas home care cover [usr] no [sys] and when did you want somebody to come out [usr] well how much is the place [sys] it starts from 100 and £80 [usr] ok is that what it is all as soon as possible or i'm going to say could [sys] if [usr] you [sys] you [usr] tell [sys] want somebody out [usr] me [sys] on a sunday it's 237 [usr] i can't make out what you're saying [sys] if you want somebody out today on a sunday it's 237 [usr] tomorrow we do [sys] yes if you want somebody out monday to friday it's 100 and £80 [usr] 180 that's great i'll get back to you thank you bye bye [sys] do you not want to book it now [usr] no i'll i'll need to phone you back thanks [sys] why [usr] much [sys] do [usr] i [sys] you [usr] need [sys] need to [usr] to [sys] call [usr] get [sys] back [usr] time off work [sys] no problem take [usr] i need [sys] care [usr] phone [sys] enjoy [usr] thanks [sys] the rest of [usr] a [sys] your weekend bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately three minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit hello you're through to [pii] how can i help [usr] hi i'm calling to ask i i got dino service two days ago trying to fix the the toilet in my bathroom and i think he he he left a note saying it probably needs the whole thing probably needs to come off and i think you you need you you're supposed to call me yesterday to arrange another appointment or something but i've never received the call i just going to ask for that [sys] ok what is the house number and the postcode [usr] sure it's [pii] postcode is [pii] [sys] thank you and your name [usr] as [pii] ne [sys] thank you ok it's a long duration job that they require then right let me just speak to the local office ok and see when that can be arranged [usr] thank you [sys] ok just stay on the line please ok i'm not going to be long just [usr] will do thank you very much [sys] gonna call them now see what they say thank you i'm still here sorry it's taking long i'm just waiting to speak to someone ok [usr] that's fine thank you [sys] thank you i am still here sir i'm afraid it is quite busy and nobody has answered they're saying that everyone is busy at the moment assisting other customers i can give you a direct number for them if you want to try a little bit later they are open up until five and i it's the local office number ok they are the ones who arranged the job [usr] i i think i tried [sys] and [usr] the the local system but quite a few times already and that's why i [sys] right [usr] didn't i can't to the me [sys] i understand [usr] that's why i'm calling this number [sys] i understand yes it's the same number we use obviously i know sometimes they're quite busy and it does take a long time to answer [usr] but is [sys] but [usr] it is it i tried to i tried three or four times in different times at different times of the day yesterday and the day before and it wasn't i just can't get through and that's why i was there [sys] i mean i can try calling them as well a little bit later and if i get hold of them i can call you back but other than that [usr] is is that ok [sys] yes [usr] i think [sys] it's just [usr] i think any time anytime today or monday will be is absolutely fine [sys] ok ok no worries i'll try and call them back ok and a little bit later and if i get hold of them instead i'll call you back [usr] if if if that's possible [sys] ok [usr] that would be perfect thank you ma'am [sys] sure no worries thank you [usr] no worries thank you very much cheers [sys] take care bye [usr] bye [sys] bye bye | 3General Customer Service
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[usr] you [sys] thank you for calling dino rod partners [usr] you [sys] with [usr] know [sys] british [usr] i [sys] gas we record calls for quality and training purposes good evening i can help [usr] hi there we're with british gas we've got energy extra 50 we've had dino rod out three times in the last week or and they're due to come back on monday [sys] ok [usr] but we've got water coming through the kitchen ceiling again [sys] ok sorry to hear that could i have your postcode please [usr] [pii] [pii] and that's [pii] [sys] [pii] ok is it a pipe that is leaking from or do [usr] it's [sys] where it's [usr] the [sys] coming from [usr] the the ceiling it's above the toilet the toilet keeps blocking and [sys] ok [usr] then the pressure when you flush the toilet causes the i think i don't really know but it's it's causing water to come through the ceiling we had a big sewage leak last week [sys] right [usr] and we've got them coming to descale the er waste pipe on monday but [sys] right [usr] but [sys] can [usr] leaking again [sys] you confirm your name [usr] it's [pii] [sys] ok thank you [usr] let's see why is that you bye [sys] the leak the the water itself is it a fresh water pipe or [usr] no it's the waste pipe from the a tap [sys] right [usr] that goes from the sink to the toilet to the bath and [sys] ok ok i'll organize for an emergency appointment for you as it's coming to his healing just when i pass on to our emergency team for someone to come out tonight for you ok one second the best contact telephone number is it this number you're calling from [usr] this one [sys] ok [usr] long [sys] ok i've sent it out over to the emergency team for you for tonight ok [usr] thank [sys] can [usr] you [sys] you hear me [usr] i [sys] ok [usr] sorry [sys] i've [usr] hello [sys] let them know i've let them know the urgency ok i mean normally what we do advise customers is it can be any time from now till tomorrow 1 p.m. but i will let them know the urgency because it's coming through the ceiling someone should be coming to the property as soon as possible [usr] thank you very [sys] and they [usr] much [sys] will ring you they will ring you ahead on this mobile number [usr] ok lovely thank [sys] ok [usr] you very much [sys] thank you [usr] cheers [sys] thank [usr] bye [sys] you [usr] bye [sys] ok bye bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] how can i help [usr] hi there i work to toilets are backing up they wash the water's eyes and then one of them doesn't go with the wall you always trip out that's why we talk with political [sys] is this regarding a domestic property or a commercial [usr] no it's we [sys] pardon [usr] yes probation [sys] commercials [usr] to be worked a lot of work [sys] i i can't hear you your line is really bad can you hear me [usr] i can hear you can you hear me now try that one [sys] is it [usr] sorry about [sys] is it a domestic property or a commercial [usr] no it's commercial [sys] do you have any long-standing agreements with british gas or di road [usr] i don't think i don't [sys] can i get the postcode please [usr] it's [pii] [sys] is that [pii] [usr] [pii] [sys] ok what i can do is book the initial appointment slot in for you and the [usr] right [sys] local office which is where the engineers are dispatched from within the area they will give you a phone call back shortly to discuss the price as well as what time an engineer will be sent out you [usr] yes [sys] ok to go [usr] i've [sys] ahead [usr] found [sys] with [usr] it [sys] that i'm gonna need the name of the company please [usr] it's at lasco constructional engineers [sys] how am i spelling the first word [usr] x right a t a s co [sys] is that construction services [usr] yes [sys] and your na your name please [usr] [pii] [sys] and a contact number please [usr] it's [pii] [pii] [pii] [sys] i've got [pii] [usr] that's it [sys] ok anybody at the property that has any vulnerabilities we should be made aware of any vulnerabilities [usr] sorry [sys] we should be made aware of can i take the [usr] no [sys] first line of the address please [usr] it's [pii] [sys] how am i spelling that [usr] it's [pii] w [pii] [sys] ok [usr] uurst [sys] ok ok there's right ok i've got it here no worries ok that's all booked in for you anything else i can help you with great thank you take [usr] no [sys] care now [usr] it thank you all right and you | 3General Customer Service
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[sys] hello [usr] hello we have a leak and somebody came around a couple of weeks ago and he said he was gonna come back on the 31st but we haven't received the confirmation yet [sys] sorry i don't even know who you are i'm afraid [usr] the [pii] [sys] i'm di i'm a engineer [usr] you [sys] sorry are sorry you've called through are you up in [pii] [usr] yes that's right [sys] i'll tell you what it is the phones have been put on divert to me because i was on call last week i've got your number sir what i'll do is i'll get the office the girls in the office to give you a call is that ok [usr] ok thank you [sys] i don't even know what job you're on about or anything at least this way i can get it sorted for you [usr] ok [sys] all right sir thank you very much [usr] thank you thanks bye [sys] bye bye | 3General Customer Service
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello [pii] [usr] hello good morning we've [sys] yes [usr] got some drains that are unblocked wondering [sys] -huh [usr] what do you what do you charge [sys] can i get your post code first please [usr] [pii] [sys] ok unfortunately we don't cover that area let me give you the correct office number that you can get the rates from them [usr] thank you [sys] the number is 028 [usr] yep [sys] 350 [usr] yep [sys] 9511 [usr] thank you thank you [sys] bye bye [usr] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to how can i help [usr] hello mate i'm a british gas engineer i need one of your plumbers out to an address a customer who's got plumbing cover with us please [sys] no problem what's the postcode please [usr] it's [pii] [sys] and the first line of address [usr] it's number [pii] [sys] thank you customer's name please [usr] mister [pii] [sys] and contact number [usr] is [pii] [sys] [pii] thank you and what's the issue of the property [usr] they've got a leak on a waste pipe from a bathroom somewhere it's under a tiled floor and above the living room ceiling they're not able to use anything in the bathroom [sys] ok do they have another bathroom they can use [usr] just one second i there is a second bathroom they can use [sys] ok and how severe would you say the leak is [usr] sorry say that again please [sys] how severe would you say the leak is [usr] it's [sys] is [usr] severe [sys] it quite non containable [usr] well it's containable as long as i don't use anything but the minute they use we're not sure if it's coming from the bath basin or shower but the minute they turn any [sys] ok [usr] of that on it's just it's a fast it's caused a lot of damage [sys] and lastly just confirm are there any health issues or vulnerabilities [usr] no [sys] the customer wants to make us aware of [usr] no [sys] no perfect right do you reckon they can withhold for an engineer to come tomorrow because you can get someone out tomorrow morning [usr] let me ask him come tomorrow that's fine that's fine [sys] perfect perfect perfect i'll book that and just let them know engineer will give them a call tomorrow morning anytime between eight and one at the at the latest [usr] ok lovely [sys] thank you [usr] cheers bye [sys] cheers man bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest edgy hive and new boiler offers search british gas offers online or ask us today hello and good morning to [pii] of british gas how can i help you today [usr] have i got through to the i'll need a plumber i got a leaking tap in the kitchen [sys] yes i can help you with that can i just take your postcode please [usr] [pii] [sys] and the house number please [usr] [pii] [sys] thank you very much mr [pii] is that correct [usr] that's correct yes [sys] ok can you explain just bear with me it's a leaking tap is it sir [usr] it's the it's the it's the leaking tap every time i turn it on water comes out of it on the in the kitchen sink [sys] is it is still leaking now is when when the water flows off or and you just [usr] just just it's just it's weeping now but as soon as you turn it on it really comes out [sys] ok i can get somebody out tomorrow between eight and six [usr] that's that's fine also may i say a couple of months ago one of your guys put in a new tap in the bathroom it's come loose and it it it doesn't work very well that that that's water keeps running out of that as well [sys] we will have a look at that as well sir [usr] ok i accept between eight and six tomorrow that's fine [sys] yes sir that's all booked in for you ok sir [usr] thank you very much for your [sys] you're [usr] time ok [sys] welcome [usr] right [sys] sir [usr] what | 3General Customer Service
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[sys] the plumbing good morning [usr] good morning hopefully you can same chap that called yesterday morning mr [pii] in i'm waiting for an update i was promised one yesterday [sys] ok one moment please [usr] thank you [sys] can you give me your post code please [usr] it's [pii] [sys] [pii] [usr] lady i spoke to yesterday said she was monitoring my call out and the engineer called at about [sys] and that [usr] 5 to 5 and said he was on his way however he did not have the part [sys] i repeat those [usr] and now i'm just waiting for an update [sys] it's mr [pii] [usr] that's [sys] yes [usr] it thank you [sys] yes ok we'll cross that bridge when it comes to it all right my love ok thank you thanks bye ok one moment please i will double check with my colleague if we've got the parts [usr] you as i said to you yesterday i when i called at about 4 p.m. i didn't speak to you that time i spoke to somebody else [sys] yes [usr] the [sys] i think [usr] person who attended the first call out i think his name is [pii] he has the part on his van why he walked away with the part i have no idea because it was at that time it was the only one [sys] to it [usr] the engineer [sys] hm [usr] that called me last night said he was going to speak with [pii] this morning and get the part or at least get the part to you guys [sys] i [usr] that you could give it to the engineer if they were attending today [sys] ok ok i will ask then my colleague because yesterday i left office two o'clock i will double [usr] i [sys] check with my [usr] to [sys] colleague [usr] lady yesterday who may have been the manager if i could speak to her that'd be even better [sys] i will double check who is in office and who spoke with you yesterday ok one moment please [usr] thank you [sys] thank you met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to deno whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need to help hi [usr] hello [sys] hi thank you for waiting i'm just [usr] that's [sys] checking [usr] ok [sys] with my colleague she said she she can book appointments for you this morning and [pii] engineer who's got the part he will come back to you today [usr] listen all i said to her yesterday is [pii] didn't seem to know what he was doing with the part he struggled for over an hour to try and fit the part and he couldn't fit it please do not send [pii] please get the part from [pii] and to somebody else i'm having the same conversation as i had with somebody the yesterday afternoon and that's not your fault cos you left the office [sys] i spoke [usr] but [sys] with you [usr] for goodness [sys] yesterday [usr] sake [sys] morning [usr] could you send an engineer that can do it because [pii] could not do it [sys] ok i will check if it's [usr] he'd [sys] possible [usr] never fitted he'd he'd never fitted this part before he had somebody on the other end of the phone trying to give him advice to fit it he fiddled around with it for the best part of 45 minutes and then gave up [sys] ok i will double check if it's possible to send other engineer and to take part from [usr] could could i just could i speak to the manager there please if that's possible because i think i spoke to her yesterday afternoon she knows all about this [sys] you spoke with dispatcher for this area i can try to transfer to her ok one moment please [usr] thank [sys] thank [usr] you [sys] you met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly hello [usr] hello hello [sys] i'm [usr] how are [sys] good [usr] you [sys] thank you [usr] where are we then cos [sys] i [usr] but i [sys] was [usr] i can [sys] just going [usr] tell [sys] to [usr] you cos you can listen back to all the recordings i've communicated three times to three different people now that liam who came and did the initial job does not know how to fit the part however allegedly he has the only part now as i said yesterday can we please get that part to another [sys] ok [usr] engineer [sys] you didn't say that to me [usr] to [sys] yesterday [usr] then come and fit it i said it to the person who spoke directly [sys] ok [usr] to you as they hand it over [sys] ok [usr] to [sys] i unfortunately [usr] you you can check the tape [sys] i can't get an engineer to go and collect that part today that would mean that you'd be a weekend without the the facility it's too busy to send an engineer to go pick up a part to then go to your property today [usr] yes [sys] if you're happy to wait till next week i can arrange that [usr] of course i'm [sys] well [usr] not i've got a bathroom [sys] no [usr] in [sys] i appreciate [usr] bits [sys] that which was a discussion yesterday the only option is to send him back i can speak to him now and put you on hold and find out if he is truly not able to fit that part but irrespective of that i'm not going to be able to get another engineer we sent one yesterday which i told you was [usr] this [sys] gonna [usr] is [sys] have [usr] unacceptable [sys] gonna happen [usr] listen this [sys] ok [usr] is unacceptable sorry [sys] that's fine let me speak [usr] this [sys] to [usr] is [sys] the [usr] this [sys] customer [usr] is [sys] let [usr] absolutely [sys] me speak to the engineer [usr] absurd we've got a guy who well could you just check you've got another park cos you might have another park in by now you never know [sys] ok let me speak to let [usr] but [sys] me [usr] the [sys] speak to [usr] and [sys] the engineer [usr] a great engineer an engineer who rang me last night cos he was on his [sys] hm [usr] way to me and he and i had to explain the situation nobody had explained the situation to him he then rang liam i feel i'm the dispatcher [sys] hm [usr] and the controller here trying to coordinate this this is absurd i'm the customer [sys] no i informed you [usr] nobody's [sys] yesterday i [usr] communicating [sys] informed you yesterday [usr] with me [sys] that we would be sending an engineer and that the potential was that that that job wouldn't get done because you insist on having someone yesterday evening instead of sending [pii] back today i'm not fully confident that [pii] was not able to do the job let me put you on hold and [usr] ok [sys] i'll just speak [usr] great [sys] to him [usr] then then [sys] and just confirm [usr] you tell [sys] that [usr] me because [sys] and if he isn't able to do that then i'll try my best to get someone else with the part but let me first confirm [usr] but [sys] that [usr] but my point is if [pii] knew [sys] he [usr] he [sys] hasn't [usr] couldn't do [sys] told [usr] it [sys] me [usr] three [sys] that [usr] days ago two days ago [sys] you had [usr] well he struggled for 45 minutes to fit apart but i spoke [sys] hm [usr] to an engineer last night said it takes [sys] ok [usr] five minutes [sys] bear with me [usr] and he'd never seen the part before as well [sys] ok [usr] he had he was getting advice on the phone from another engineer trying to get him to fit [sys] ok [usr] it over the [sys] do [usr] phone [sys] you mind just me putting you on hold sorry [usr] you [sys] just [usr] know [sys] because we're going run in circles it just [usr] of [sys] seems [usr] course [sys] it's easier if i just speak to the engineer [usr] yes we are yes believe me i know [sys] it [usr] all [sys] just [usr] about [sys] seemed [usr] it [sys] we'll be on the phone for 10 15 minutes i could probably come up with a better solution over if i speak to the engineer quickly bear with me [usr] thank you [sys] met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed hello i have [usr] hello [sys] just spoken to [pii] all the parts are there [usr] yep [sys] at your property they come with that toilet there is there is nothing extra needed that engineer could have attended yesterday and not quite sure what the situation is [usr] i'll tell you [sys] can [usr] what we're going [sys] i [usr] round in circles here he had a part in his hand it's called er something [sys] it comes [usr] jig [sys] with the toilet [usr] it or something [sys] it's all there [usr] and he walked off [sys] it's [usr] with her [sys] well that's what he says [usr] no [sys] i can't [usr] it's [sys] unfortunately [usr] not [sys] i can't say anything other than that apparently he says all the parts that he doesn't have any parts in his van he left everything there and it's all ready to go and any engineer could attend [usr] right [sys] i'm gonna go with that i will call another engineer [usr] all [sys] i could [usr] right [sys] send someone to you this morning he does currently have three jobs in the area you'll be the fourth one along i'll [usr] good [sys] call him beforehand and inform [usr] fine [sys] him that everything is there at that property according to the other engineer and then nothing else is needed and if anything else is needed he needs to go to the merchant and pick it up because this is going around in circles and you need your facilities back it's getting [usr] it's [sys] frustrating [usr] crazy [sys] for you and to be honest it's getting frustrating for me because there's mixed [usr] it is [sys] messages [usr] but there's i tell i tell you what's really frustrating is that your drivers keep telling me they'll call me back [sys] no [usr] they never [sys] that's [usr] call [sys] why [usr] me back [sys] that's why [usr] i mean [sys] i [usr] a lovely guy [sys] end [usr] spoke [sys] up having [usr] to [sys] to [usr] me last [sys] speak [usr] night rob and he didn't [sys] no [usr] call me back [sys] i know i'm gonna have [usr] it's [sys] a word [usr] crazy [sys] with all of them [usr] i mean i'm the customer [sys] no [usr] and [sys] i [usr] no [sys] appreciate [usr] one's talking [sys] that [usr] with [sys] i'm gonna [usr] me [sys] have a word with [pii] too [usr] and [sys] no [usr] it's and you i it's not your fault it's just you're just dispatching the guys but for goodness sake the last guy i spoke to last night sounded he he was talking through the part with me he's i know how to fit [sys] but [usr] it mate [sys] he never entered [usr] brilliant [sys] your property [usr] this is the solution [sys] he never entered [usr] and [sys] your [usr] that [sys] property [usr] his name [sys] to [usr] was [sys] see [usr] [pii] [sys] what parts were there and that's [usr] no but he [sys] no [usr] said [sys] he's [usr] he'd [sys] left [usr] call me [sys] me [usr] this [sys] a message [usr] morning [sys] to give you a call it's on my list to do today which obviously it just comes back to me doesn't it [usr] jesus [sys] and [usr] this [sys] i'm just going [usr] absolutely [sys] round off [usr] but ok fourth job along what are we talking [sys] probably [usr] 10 o'clock 11 o'clock [sys] 11 i would say somewhere around there [usr] ok [sys] i look [usr] my [sys] perfect [usr] wife will be here my wife [sys] no [usr] be [sys] problem [usr] here [sys] i'll [usr] i can [sys] call [usr] go [sys] the [usr] to [sys] engineer [usr] work [sys] now the engineer [usr] thank [sys] i'm sending [usr] you very [sys] and [usr] much [sys] just give them a heads up that everything is there and that if anything is needed they need to go to the merchants [usr] and but if he can't [sys] something [usr] he goes down to [sys] no problem [usr] base or whatever [sys] alright [usr] thank [sys] thank you [usr] you very much [sys] cheers bye [usr] cheers bye-bye bye | 3General Customer Service
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[sys] good morning how can i help [usr] good morning this is gonna sound very random forgive me that is the [pii] office isn't it [sys] this is yes [usr] sorry is [pii] around i'm his partner [pii] i just need i don't know if he's got into the office yet [sys] i can have a look was that [pii] sorry [usr] yes [pii] [sys] let [usr] he's normally [sys] me [usr] obviously in drains but obviously i didn't [sys] but i don't [usr] know what [sys] know [usr] number to phone [sys] no that's fine you have come through to [pii] but i'll see if i can put you through [usr] alright darling thank you [sys] no problem [usr] cheers [sys] hello [usr] hello you've left your phone at home [sys] [pii] ok [usr] i know give me give me if you can just bear with me i'll just get chat i i didn't i've just sat here and i've just just looked at it for the past half an hour and i didn't even notice it [sys] don't worry i'll come and get it cos i've gotta pop out anyway [usr] you sure if not [sys] yep [usr] i'll bring it up to you [sys] no no i'll come and get it right [usr] no [sys] yep [usr] alright darling [sys] alright i'll see you shortly [usr] alright honey [sys] bye [usr] bye bye bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the option we record calls for quality and training purposes the current wait time is approximately 10 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] i know [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino [pii] speaking how can i help [usr] hi good morning [pii] speaking i have just booked online your your team to come in because of the drain however there was only an option to book it for the whole day but i won't be in around 11 i just wanted to make sure that they're here when i'm back at home which is in the afternoon if it's ok to [sys] well the the engineer the engineer will call you before he sets off to confirm you're at home [usr] ok [sys] when you get that call just confirm the the with the engineer if he calls you before that time just ask him to come back after [usr] ok [sys] and he he he'll then put that in his schedule ok [usr] ok perfect ok that sounds good [sys] ok [usr] thank you much [sys] right no [usr] thank [sys] worries all [usr] you [sys] right you're welcome [usr] thanks bye [sys] take [usr] bye [sys] care bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes is it good morning welcome to british gas my name is [pii] how can i help [usr] hello we've been waiting for someone to come and fix our water pipe since yesterday and i've got more water i've got kids i i just want more | 3General Customer Service
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[sys] welcome to dina rod if your call is regarding a plumbing matter please redial [pii] for drainage queries please press two for account the title [usr] hello you ok [sys] how can i help sir [usr] i just i i think i just spoke with you this morning about let's say about two hours ago regarding the train are you unblocking the train [sys] ok what's the postcode sir [usr] it's m 65 pw [sys] it is coming from about 50 m 65 pw [usr] yes please [sys] ok and have you got an appointment booked in sir [usr] say it again [sys] have you got an appointment booked in [usr] no i didn't [sys] ok you want to book in is [usr] please [sys] it ok he's just had a lot of it's [usr] please [sys] been a busy day he said that your address [usr] can you can you do it any time today because [sys] no [usr] is it [sys] not [usr] no [sys] today sir no [usr] when is gonna be that [sys] when when's when's it for sorry who what what's the company for [usr] good fella [sys] what sorry [usr] a good fella [sys] good fella and what what number is that sorry [usr] [pii] [sys] ok [pii] ok i just let sir for the price it's £247 for the for the unblock [usr] but what did you say you look you can't do it today [sys] not today no sorry no [usr] when when tomorrow [sys] just check something that should be ok sir [usr] tomorrow if you if you came and can't do it still i have to pay for that [sys] if we attempt it and we can't claim it then yes sir [usr] my dear in these days because do what let me just call you back later because honestly [sys] ok [usr] all right thank [sys] well thank [usr] you [sys] you [usr] thanks [sys] bye [usr] a lot bye bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dial dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling [pii] speaking how can i help [usr] good morning i wonder if you could help me i think i'm looking for a cctv drain survey because we've got it's a victorian terrace house and we've got a very small cellar just the length of the hallway and we found that there's some water seeping through the concrete in the cellar it's [sys] ok [usr] not the water pipe because that is not under there [sys] right [usr] under the ground if you see what i mean [sys] we do do cctv surveys they do need to be booked directly with our local offices though because it's the [usr] ok [sys] equipment [usr] i can't just call you up to book [sys] no it's the equipment that needs booking not the person and we don't get visibility of the equipment but i can certainly give you the phone number for your local office if i could take your post code [usr] is [pii] [pii] [sys] let me see who that is bear with me here we go do you have a pen handy the local office number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] and that's still [pii] [sys] it's still it's just our local office the the office that covers [usr] ok [sys] your area [usr] ok brilliant thank you [sys] ohh no problem [usr] bye [sys] take care bye | 3General Customer Service
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[sys] good afternoon how may i help [usr] hi sorry i'm just turning the volume up on my phone [sys] ok [usr] we've got a job with you do you want a reference number [sys] and our post code please [usr] ne three five lz [sys] right ok bear with me one moment ne 35 lz sorry it's just taking a couple of minutes right ok can [usr] ok [sys] i have your name please [usr] it's [pii] [sys] ok is it a recent job [usr] yesterday you were here do you want the reference number [sys] yes because i have some work yes please [usr] you not find it dy wo 340 4397 [sys] i just put that in i should find it bear with me one moment it's 3404397 because the last one that came up was for me [usr] this is for central heating it's not for drain [sys] well you've come through to the drains [usr] it's for a leak it's for a leak [sys] yes it will be yours it [usr] right [sys] will be the dino plumbing would you that number [usr] yes [sys] 0191 [usr] please [sys] 386 1118 [usr] great thanks [sys] all [usr] very [sys] right [usr] much [sys] thanks [usr] thank you bye | 3General Customer Service
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes a road [usr] hi i have someone due to come to my house eight till six today and i wondered if there was any time after update [sys] what's the post code on the side [usr] november 2 [pii] [pii] [sys] november sorry i didn't hear that properly if you can [usr] is [sys] repeat [usr] that november [sys] please [usr] 2 [pii] [sys] no then november 6th [usr] no november 2 [sys] november 2 right no some you don't call it that idea let me give you the correct number please [usr] ok would you be able to transfer me or [sys] not really because our phone lines are not using this transfer [usr] ok [sys] line [usr] ok [sys] to me i can give you the number [usr] ok [sys] sorry one second that's [pii] [usr] 340 [sys] p 50 [usr] 350 [sys] 95 double one [usr] ok thank you three | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help [usr] hello there i'm calling from is [sys] hi [usr] hi calling to see if you would it's a this is a roof leak but we don't have roof out of ours [sys] whereabouts is the job by the way [usr] is it [pii] perth do you want the postcode [sys] i'll just double check here let me have a look on here what what's the postcode please [usr] [pii] [sys] right ok it's different to one earlier i see we've had a few calls today from [pii] with regard to roofing jobs i've sent one back earlier i spoke to someone we got a phone call about half an hour or ago as well we don't do roofing work at all if it's the water that's coming through the roof because of the heavy rain it needs a roof out of the builder we only do plumbing work and drains work not roofing work at all [usr] i know you don't do roofing but we normally send plumber to make safe till main office opens on [sys] what [usr] monday [sys] but but what's wrong with the roof what's the problem [usr] but i didn't take the case it just says there's a leak in his roof [sys] right but is it if it's the roof that is leaking we couldn't make that safe because we're plumbing we don't do [usr] with [sys] roof leaks unless there's a broken [usr] we've always [sys] pipe [usr] sent to for [sys] right see our plumber wouldn't go up on the roof and repair the roof or make it safe or or i just don't know how a plumber would make a roof safe it's not something that we would do needs it needs a roof or a or a builder a maintenance side of it because a plumber can fix a broken pipe they can fix a leaking pipe but they wouldn't be able to fix the roof [usr] i know that we don't have rufus [sys] right [usr] we normally send it to plumber this is the first [sys] right [usr] time [sys] no we [usr] a [sys] we [usr] company [sys] wouldn't do that our our our will look at it and think well it's not something that we can do [usr] ok i'll put a note thanks [sys] ok all right thanks | 3General Customer Service
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[sys] plumbing [pii] speaking how can i help [usr] hello i've got two orders with you at the moment and i paid them on my card but since i did the payment the card has been lost and we've stopped the card now i just wanted to give you the orders but change the card number on it if i can please [sys] right ok i don't know if you've come through to the right place this is dina plumbing [usr] it is not the right place no it's ok i'm i'm running h bs ok thank [sys] no [usr] you [sys] problem thank [usr] thank [sys] you [usr] you thank [sys] bye [usr] you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] the first thing [pii] [sys] we can [usr] says [sys] get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] she [sys] did [usr] said have you [sys] you [usr] got [sys] know [usr] a home [sys] that you [usr] care [sys] can [usr] policy [sys] now book [usr] with [sys] plumbing [usr] british gas [sys] services online in a few easy clicks [usr] that [sys] visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] can you go to british [sys] dino [usr] and take [sys] is [usr] out [sys] one [usr] the policy [sys] of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] i know but you thought your you'd you'd only know your insurance is good until when you have a claim on it but with no heat what are they gonna do about us having no heating and no gas and no hot water whose responsibility is that that's insurance [sys] our local [usr] it [sys] teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] on football [sys] good morning you're through to speaking how can i help [usr] good morning i wonder do you do tracing of burst pipes in central heating systems [sys] you would need to enquire that i think with the local office what's the postcode of the address [usr] eh [pii] [sys] sorry [usr] eh [pii] that's the number i thought i was dialing sorry [sys] no that's fine eh [pii] [usr] [pii] [sys] [pii] and you needed what sorry a trace of the pipework [usr] aaa trace of a leaking pipe in my heating system [sys] ok let me pop you through bear with me at an existing job press one or for a new inquiry please press two whether your drains blocked or your tap hello hello [usr] hello i'm trying to find out if you do track and trace of leaking pipes within heating systems [sys] right we we don't we are not in the position to do anything that at the moment [usr] ok [sys] with any british gas i'm sorry [usr] that's all right no worries thank you very much [sys] all right thank [usr] bye bye [sys] you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumber services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you through to talk to how can i help you [usr] hello i was just wondering whether you have any apprenticeships available [sys] how very what sorry [usr] a apprenticeships available [sys] right you've come through to the head office in what area of the country are you [usr] i'm in [pii] [sys] right do you want to you've come through to the on demand team in stockport is it [usr] ohh [sys] for plumbing or drains [usr] plumbing [sys] or or british gas [usr] plumbing or british gas ideally [sys] right i'm just thinking who the best people to put you through to just one minute what's what which number have you phoned can i ask [usr] i've [sys] is it [usr] i've searched up domino rod because i thought i thought to myself they do plumbing and that and it's the main number on there thing [sys] ok right what what post code do you live in sir [usr] [pii] [sys] [pii] i think it'd be probably easier to put you through to the local office it's a plumbing apprentice you're looking for ok what i'll do i'll put you through to the local buckingham's office they may they may advise you to contact british gas but sometimes it's they they are a rod for who work for british gas i'll i'll put you through well i i'll give [usr] ok [sys] you the number as well do you want to take this direct number as well just in case you get [usr] yes thank you [sys] are you ready [usr] ready [sys] it's [pii] [pii] [pii] i'll transfer you to now anyway ok [usr] thank you [sys] cheers [usr] cheers right [sys] ok [usr] hello [sys] hello [usr] hello you all right i [sys] hiya [usr] was just calling i got put through to see if there's any apprenticeships available at [sys] ohh [usr] all [sys] ok er let me just quickly double check with [pii] is it for to be an engineer or to work in the office [usr] i'm an engineer [sys] engineer ok bear with me just for a moment [usr] ok [sys] met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not [usr] hello [sys] hi i can't get through to my colleague who deals with the engineers do you wanna take his email address it's [pii] [usr] [pii] [sys] [pii] it's [pii] [pii] [pii] [pii] serve [pii] [pii] and then attach that it's limited it's just [pii] [usr] ok [sys] all right just drop [usr] right [sys] him [usr] thank [sys] an email and he'll get back to you as soon as possible [usr] all right thank [sys] thank [usr] you [sys] you bye [usr] right | 3General Customer Service
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[sys] welcome to down road please note all calls are recorded to route your call effectively please select from one of the following press one for any ongoing plumbing or drainage job bookings queries or eta s press two for accounts press three for any other queries thank you good afternoon accounts [usr] hi i spoke to you a couple of minutes ago about sending me er a copy of the invoice for [sys] yes [usr] i haven't received it yet i wondered if perhaps [sys] it should [usr] that i [sys] what [usr] didn't [sys] the fuck [usr] specify how to spell [pii] or [pii] or something that [sys] let's have a look do you want to just confirm it nothing has come back as yet do you want to just confirm the the email address [usr] right it's [pii] [sys] i [usr] [pii] [sys] and then it was [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] i've sent it do you want to do you want to send have you got could you send me an email and i'll forward it on [usr] sure [sys] a reply back to you if you want to do it that way i've definitely just sent it it might [usr] right [sys] be just traveling through the [usr] it [sys] air [usr] i'm sorry to be a pain but [sys] no you're all right that's [usr] the [sys] fine [usr] i'm [sys] er [usr] trying to sell it and er the [sys] right [usr] property and [sys] right [usr] the by a solicitor [sys] you must do it [usr] wants to right [sys] just check everything right if you send an email to myself it's [pii] and it's spelled [pii] [usr] [pii] [sys] yes [usr] right [pii] [sys] [pii] which is [pii] [pii] [usr] [pii] [sys] [pii] [usr] ok i'll i'll do [sys] and [usr] that [sys] if [usr] straight [sys] you just [usr] away [sys] if you just send me an email i'll just attach this one and send it back to you [usr] right thank you very much [sys] ok thanks very much [usr] ok [sys] thank you bye [usr] right [sys] then [usr] bye [sys] bye [usr] bye | 3General Customer Service
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[usr] i can give them a second [sys] thank you for calling dino rod [usr] for [sys] partners [usr] the [sys] with british gas please listen to the options carefully [usr] ok [sys] we can get you to the right team if you need [usr] ok [sys] any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] ok [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] you [sys] alternatively [usr] know [sys] please hold and your call will be transferred to a customer service advisor [usr] did you find them [sys] we record calls for quality and training purposes [usr] right [sys] good afternoon you're through to [pii] my name is [pii] [usr] i got [sys] how can i help you today [usr] hi there i just wanted to i was calling because i think we have a collapsed sewage pipe and i think we had aaa quote before we just wanted someone to come out and do the job [sys] right ok unfortunately i can't book that and you would need to speak to the local office that gave you the quote [usr] ok [sys] if you give me the post code i can get the contact number for you [usr] please it's we're in [pii] the postcode is [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and the first line of your address and your name please [usr] [pii] [sys] right ok dr's quote i've got it here ok the contact number that you need to ring [usr] bear with me let me just [sys] yep that's fine [usr] ok i i'm ready [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] that's [sys] you should have [pii] [usr] that's [sys] in [usr] right [sys] the middle [usr] it's [pii] [pii] [pii] [sys] yep [usr] [pii] [sys] that's correct yes [usr] ok that's fine that i'll give [sys] thank [usr] them a call [sys] you [usr] thank you [sys] no problem thank [usr] have [sys] you for your call [usr] a nice [sys] take [usr] day [sys] care now [usr] take [sys] bye [usr] care bye [sys] bye [usr] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record [usr] what [sys] calls for quality and training purposes [usr] i think 35 no i don't think [sys] hello good afternoon you're through to [pii] my name is [pii] how can i help you today [usr] hey we just moved into a property in [pii] and the toilet seems to blocking back up i could do it i go to just have a look and maybe give it a flu or something [sys] ok no problem can i just clarify is this a domestic or a commercial property [usr] er domestic [sys] and do you have british gas home care cover for plumbing and drains at all [usr] no i don't think [sys] ok and have you used our service before [usr] no no [sys] no could i go through our prices with you before we start [usr] it's good please [sys] ok our prices start on a saturday it's from £212 including va t that's from 8 a.m. to 6 p.m. after 6 p.m. it's from two | 3General Customer Service
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[sys] welcome to dina rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service with the backing of a national organization for more information on our capabilities visit dino.com your call is important to us please hold the line thames valley region is a franchise of dino rod experts in drain clearance and repair we offer good afternoon [pii] how can i help [usr] hello i'm calling from a letting agents we recently had you out to one of the properties that we managed to complete a job and it's all paid for it was a few weeks ago though and we're still awaiting the invoice or receipt for the payment to come through [sys] ok can i grab a postcode please [usr] of course bear with me just a second i'll grab it up ok sorry my machine is in the middle of doing something else [sys] no it's ok it is nearly christmas all the computers are running slow here as well [usr] trying to multitask and it's not working very well at all [sys] no i mine to do anything more than one thing at a time and it goes no nearly christmas i've had enough now [usr] i totally agree to be honest [sys] no [usr] the postcode is [pii] [sys] [pii] ok hold on [pii] [usr] ok [sys] and the house name please [usr] it's [pii] [sys] [pii] ok hold on sorry my i said my computer is on a [usr] that's fine [sys] bit of a it's slow [usr] that [sys] right what was that what was that and then that right i am sendi i'm typing the email as i speak to you [usr] perfect thank you [sys] perfect do do do do do where i say that there we go ok [usr] i see [sys] what's the email address [usr] if you can send it through to [pii] [sys] sure at sorry what was it [usr] [pii] is in the bird retreats [sys] how do you spell [pii] [usr] [pii] [pii] [pii] [sys] yep [usr] and then [pii] [sys] [pii] [usr] [pii] [sys] brilliant ok that has been sent to you now [usr] that's great thank you much for that [sys] no that's ok not a problem [usr] brilliant thanks [sys] cheers bye [usr] thanks | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require [usr] that [sys] our plumbing [usr] one [sys] services press two or [usr] first [sys] if you have [usr] one [sys] an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] the british gas and the part of the british gas british gas i said then he leaves the rubbish and somebody comes and picks it up come pick it up but why is it being left [sys] our [usr] at [sys] local [usr] the side of the road [sys] teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] and something else [sys] good afternoon you're through to [pii] you're speaking to [pii] how can i help [usr] 01 of your technicians has been to a house in my street er this afternoon and he's left a bag of rubbish lying outside our house [sys] ok [usr] just want to know is there somebody going to come and pick that up and why has it been left outside my house [sys] is that your property or is it the neighbor's property [usr] i don't know what i don't know what house he was at but the the the rubbish had been left outside our house [sys] what's the post code then i can just see if there's any jobs on there what's the post code for where you are [usr] it it's [pii] [sys] [pii] what was that sorry [usr] for juliet [sys] the line is breaking up four juliet what was at the end [usr] delta [sys] delta what was the first time what what what would be the road name you're on essentially [usr] it it's it's new head road house [sys] let [usr] there [sys] me have a look for you he'd never been on that street today m me me head road you said that work [usr] your your [sys] for you [usr] dry yes [sys] is is it is it something our engineer has left there because normally the customer is responsible for disposing of the waste [usr] a the engineer has left the lines where his van was parked he's left at the side [sys] i [usr] of the [sys] know [usr] road [sys] but what [usr] where [sys] what [usr] his van was [sys] is [usr] parked [sys] it a waste of because it is it is it is it is it a bag of what do you mean a bag of rubbish what waste is it you mean [usr] it's a bit it it it's it's er fight cuttings and and fittings and what have you and [sys] right [usr] boxes [sys] i'll get i'll give the office a call and just as i can i can i can see obviously i won't disclose it with the house number but i can see the office i've been there today i'll give the office a call in the area just to see what's going in the case of the engineer does it all [usr] right [sys] have to ring the customer i think normally the customer dispose of the waste i'm not i'm not entirely sure of the clean up process of these jobs i will give the office [usr] ok [sys] a call now just to advise that you called in ok all right no worries thanks for your call [usr] ok [sys] thanks bye [usr] thank you very much cheers bye bye | 3General Customer Service
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[sys] thank you for calling dina rod glasgow [usr] ok [sys] please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries good morning speaking [usr] hi good morning i i don't know if that's the right number i mean this is a today but i was i'm trying to give a different phone number to contact [sys] ok what's [usr] us when they are [sys] the [usr] on [sys] post [usr] their way [sys] code that we're attending [usr] i don't [sys] for [usr] know [sys] you [usr] who yes [pii] [sys] ok you're through to [usr] for [sys] the [usr] hotel [sys] wrong people i'm afraid [usr] for [sys] can [usr] well [sys] i give you another number we're based in [pii] [usr] please [sys] the [usr] ok [sys] number for [usr] yes [sys] [pii] [usr] sure [sys] is one second they're [pii] no that's not they're [pii] [pii] [usr] ok [sys] [pii] [usr] yes [sys] thank you [usr] thank [sys] no take [usr] you much [sys] care thank [usr] sorry [sys] you bye [usr] for [sys] bye [usr] cheers bye bye bye | 3General Customer Service
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[sys] good morning dana plumbing [usr] good morning i hope i have the right number i had a repair carried out by you under my scottish gas home care agreement last week [sys] -huh [usr] it said we had a new tap installed the chrome is peeling off the tap [sys] and what was the postcode please [usr] it's [pii] [sys] and the house number [usr] it's [pii] [sys] right right i'm just gonna put you on hold a sec mister [pii] [usr] thank you [sys] hi mister [pii] sorry to keep [usr] hello [sys] you there i was trying to get a hold of the dispatcher that covers that area lines engaged at the moment what i'll do is i'll put a message through to her and let her know and ask her to give you a call to arrange to get somebody back out to have a look at this for you [usr] that'd be great [sys] ok [usr] thank you very much [sys] right the phone number we've got is [pii] [usr] if you want to take my mobile as well if that's possible you'll definitely get me on that which is [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] no but i'll put that information through and ask [usr] great [sys] her to give you a call back [usr] that's great thanks for your help ok [sys] no bother [usr] thanks [sys] thank [usr] thanks [sys] you [usr] very much bye [sys] bye [usr] bye [sys] bye | 3General Customer Service
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[sys] right [usr] hello i don't know if i've called the right company i've got a house in park and you did the drains well if you're the right company you did the drains up there for me this year my name's [pii] [sys] right you've come through to the duty engineer cos the office closing at five o'clock [usr] ohh right [sys] you haven't got any access to any records [usr] ok i'll phone them tomorrow then [sys] if you give him a ring just after eight o'clock the phone should transfer over there [usr] ok i mean [sys] ok [usr] i don't even know if i've got the right company i can't remember who did it but my tenant [sys] it's [pii] the cardiff number gets diverted across to me after five o'clock [usr] ok thank you very much thank [sys] ok [usr] you [sys] thanks then thanks [usr] bye [sys] bye now bye bye | 3General Customer Service
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[sys] thank you for calling dino plumbing northeast please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you hello [pii] [usr] i was just wanting to make a payment please for a visit that we had yesterday [sys] all right what's your postcode please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] was it for the £150 [usr] it was [sys] brilliant i'll just get sign in is it going to your email address lovely for the [usr] please [sys] receipt [usr] it's just [pii] [sys] have a look i got the one just taking a while right just the long [usr] that's all [sys] card [usr] right [sys] number when you're ready please [usr] it's [pii] [pii] [pii] [pii] [sys] expiry [usr] it's [pii] [sys] and then the last three digits on the security strip [usr] it's [sys] please [usr] [pii] [sys] brilliant that's all gone through you'll get it sent over [usr] that's [sys] via [usr] lovely [sys] email ok [usr] thank [sys] lovely [usr] you very much [sys] thank [usr] to you [sys] you [usr] bye bye [sys] cheers bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello [sys] hello you're through to how can i help [usr] hiya i'm a british gas engineer i need to book a plumber for this customer please hello no | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] that's awesome [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] can you leave it on [sys] it's really easy to book appointments online just visit dino.com dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] you can see it stops coming out and i turn it back on and stuff [sys] hi can i help [usr] hi there i'd to book somebody to come out for a drain unblocking [sys] sure can i just check is this your own premises [usr] sorry yes it is my [sys] is [usr] own premises [sys] this your own [usr] yes [sys] house [usr] yes it is it is [sys] and do you have british gas home care for plumbing and drains [usr] sorry [sys] do you have a british gas home care policy [usr] no we don't [sys] can i take the postcode of where you are please [usr] yes certainly [pii] [pii] [pii] [sys] and the first line of the address please [usr] it is [pii] [sys] and can i take your name please [usr] it's [pii] [pii] [sys] ok and it was [pii] [pii] [usr] yes [pii] that's correct [sys] ok it looks we've been there before just a different residents that were there at that time [usr] ok i think we've just purchased it back in october [sys] ok what's the problem [usr] we've got i think i think the sewage is backed up and we've got some pouring out in front of the house out [sys] ok [usr] of what looks a the sewage spot i don't know what it's called [sys] i'm just having a quick look in the previous attendances to see if it's anything that you can go that's happened before nothing i'm afraid the previous residents had a cctv done june but [usr] no that [sys] nothing [usr] that was related to [sys] further [usr] our purchase [sys] overflowing [usr] i think i think they had a [sys] right [usr] look through and and didn't i think didn't find much [sys] and it was mister [pii] [usr] yes [sys] and can i get the best phone number for you please [usr] certainly it's [pii] [pii] [sys] yep [usr] [pii] [sys] ok there is anything overflowing at the moment [usr] not right now i just i just tried running if i run the shower then it will start overflowing but it's not overflowing right at this distance because we're not we're not running anything [sys] and the toilets working ok [usr] one of them i think is flashing a bit slowly but i think they've they're they're flashing [sys] and is there anyone in the house with any vulnerabilities [usr] no [sys] ok [usr] i guess we have a one year old she's vulnerable but not not in the sense of being sickly or anything [sys] right it will go down for us as a priority but let me just check their availability because there's no offense it is the worst weekend [usr] i'm sure [sys] because obviously the bank holiday is up until tuesday they could come out tomorrow or they could come out tuesday let me just go through the different prices for you tomorrow the price would start at 37 including va t the inspection and quality are both free and if they did find a blockage that would be the starting price and if you felt it could wait until tuesday then the price would start 180 including va t [usr] no it's lizard tomorrow i think [sys] right no problem as i said the inspection call are both free the guys will call when they're on their way [usr] ok [sys] they'll come round and do their inspection if they do anything chargeable it's just a cash or card payment for them once they're finished [usr] perfect [sys] all right then that's all booked in for you now [usr] wonderful that'll be tomorrow do you have a time approximately or they'll just call [sys] i [usr] when [sys] don't [usr] when they're around [sys] i'm afraid it is with it being the weekend it is just down as a [usr] just [sys] obviously [usr] as as [sys] they [usr] availability [sys] do all the emergencies first [usr] of course [sys] then the priority which yours is and then the standard work but there's very little standard work at a weekend [usr] wonderful [sys] it's all emergencies and priorities [usr] of course thank you much [sys] all right no problem cheers all right [usr] bye bye [sys] i talk to you about | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening thank you for calling british air my can i take your name please [usr] hi i had a missed call [sys] you said you had a missed call [usr] i had a missed call [sys] ok did you have any appointments booked up [usr] i think someone's trying to get a hold of me i'll just try to call [sys] ok [usr] it back and i can i can't get through the number [sys] ok what appointment did you have booked with us [usr] for the drains [sys] ok let's get some details what is the postcode of the property [usr] that is ridiculous [pii] [pii] [sys] let's have a look dear ok it looks it may have been the engineer that was trying to get through to you [usr] we we rang three times and i went to grab my phone because i'm trying to get rid of this water outside and it stopped [sys] ok let's just see what the notes say on that all other than when did they say the engineer was gonna be with you [usr] he didn't the engineer said he was gonna ring me [sys] ok and just to confirm was that for let's have a look number ok i've got that coming up as high fields on [pii] [usr] that's correct [sys] ok right just gonna see if there's any details of that just bear with me just to try and find out what i can ok there's a message that's come up and that message states 341772 ok it's been i think they tried to call you to advise you that they're unable to get hold of the engineer to attend tonight [usr] sweet [sys] that's that's what that call was for from the notes that i can see [usr] ok what next [sys] right in other words they'll be able to attend well during the course of the day time but not at well not anytime from now [usr] ok [sys] onwards [usr] don't don't worry then i'll i'll get somebody else [sys] ok sorry about that ok [usr] you're not an emergency 24 7 call out then are you [sys] well we are but what happens is once the engineers have their allocation of jobs and they can't do anything further then unfortunately they've got to leave those jobs and carry on it looks that may have been what has happened with this year where the entity is unable to attend [usr] i thought i was just a bit of emergency really [sys] certainly [usr] that's what [sys] well [usr] i'm calling for [sys] definitely [usr] all right thank [sys] sorry [usr] you very much [sys] ok cheers bye [usr] all [sys] now [usr] right | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please list of the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're speaking to [pii] how can i help [usr] hi good morning i request a post for some plumber to help some this morning but i think we send over we need a plumber to the the things the journey [sys] can i take the postcode [usr] it's [pii] [pii] at hotel [sys] and the first line of your address please [usr] first [sys] the first line of the address please [usr] [pii] [sys] sorry which house number was it [usr] while i do this [sys] and it's number [pii] is it ok i'll have to put you through to british gas home care they'll have to get the right guys out i'm afraid [usr] ok ok that's fine thank you [sys] 26 hello there you're through to how can i help you today hello hello hello | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to diner [pii] speaking how can i help [usr] is that [pii] [sys] no you're just through to the actual call center [usr] all right sorry i've got a guildford number that was all ii i thought there was franchise services in each location [sys] no we do have franchises you're just not through to the franchise [usr] all right how do i get through to the local one then [sys] what's the postcode of the address [usr] [pii] four [pii] [sys] have a look [usr] i thought all your guys were franchised i just thought it was under the name [pii] [sys] no no it's fine i'm just let me just grab it for you bear with me a moment [usr] thank you [sys] would you me to provide you with the number then transfer you through [usr] if you could give me the number as well please that'd be great [sys] it's zero double 18 [usr] right [sys] nine double 86 double 89 [usr] that's not a [pii] number though [sys] that's just the nearest one that they've [usr] well [sys] put it [usr] i've [sys] that [usr] got [sys] they've [usr] a i've got a [pii] one with [pii] and it came through to you when i look up [pii] that's what comes up and it's got 24 hour drone engineers in [pii] [sys] i've got people that are booked in under [pii] and this is the local office number that they [usr] ok [sys] receipt [usr] ok i i i'll give them a call no worries i'll i'll i'll i'll call them in a sec [sys] all right no worries [usr] thanks for your help bye [sys] take care bye | 3General Customer Service
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hi i'm just calling because we're having some leaks in one of i guess it looks a few of the pipes in our house ma'am [sys] ok [usr] and [sys] what's [usr] i was [sys] the [usr] wondering [sys] postal [usr] if you could [sys] address [usr] me [pii] [sys] i'm just gonna check that we've got a di bear with me a moment [usr] sorry to come here [sys] i'm just gonna check that we cover this area bear with me [usr] ok no worries thank you the [sys] do you have any home care cover with british car [usr] sorry [sys] do you have any home care cover with british gas [usr] no [sys] ok at the moment we're currently not taking any new bookings on in that area unfortunately i wouldn't be able to book anything in [usr] ok no worries we have a couple of british class british class one it's gonna cover that we do my mom says that we do have home services cover is it this guy [sys] is that [usr] sorry [sys] for and drains [usr] give me two octopus it's not british gas [sys] ok [usr] ok no it's it it octopus energy not british gas [sys] all right no worries [usr] all right thank you [sys] all right thanks take care bye [usr] what ok | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help you're speaking to how can i help [usr] hi there i've got a couple of things i've just moved into a new house and there's a couple of things i'd to ask for some help with please [sys] and what's the button [usr] the first thing is upstairs in the house there's there's two loos upstairs and i think i mean they're passing waste to one another if you flush in one loo a bit will appear [sys] ok [usr] the other loo i think ii i don't know i mean looking at it i think there's just a straight pipe connecting them and i that needs sorting out it's it's not very nice the other thing is there's an electric power shower in the house but it it it just runs hot if the hot water's been on it just runs hot that you can't get it to be cold i'd some help with that as well please [sys] sure can i take the postcode of where you are please [usr] of course it's [pii] to get that it's [pii] [sys] i did sorry [usr] that's ok [sys] right what i'll do is i'll send you a text message because it's gonna be two different offices that you'd need [usr] ok [sys] and then obviously you can call them when you're available and they can then sort this out for you and give you an idea of price over the phone [usr] ok all right thanks very much [sys] let me just send this through to you now all right then [usr] cheers thanks for your help [sys] no problem thanks for that bye bye [usr] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for kt and training purposes good afternoon you're through to [pii] here at [pii] how can i help [usr] hello there i'm just looking if it would be possible to get someone to have a look at a toilet that isn't draining properly for me [sys] ok do you have any home care cover with british gas or is it a one off booking [usr] no it's just a one off booking [sys] ok let's have a look what's the postcode please [usr] [pii] [pii] [sys] ok for this area you'd have to contact the local office i can give you their contact number just [usr] hold [sys] let [usr] on [sys] me [usr] to [sys] know [usr] see [sys] when you're [usr] if we [sys] ready [usr] get on i need to go and get something to write with hold on it's alright [sys] that's ok not a problem at all [usr] ok sorry go ahead [sys] ok it's [pii] [usr] [pii] [sys] yep [pii] [usr] [pii] [sys] [pii] [usr] [pii] that's [pii] [sys] that's correct [usr] lovely thank you very much [sys] you're very welcome have a nice day [usr] thank you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hello you're through to [pii] at how can i help [usr] hi i wonder if you can [pii] i work for a business in [pii] it's a a 10th floor building and potentially we we get quite a lot of issues with the toilets blocking and bits and pieces and et cetera we're just considering whether it might be worth getting somebody out to do a is it a complete flush of the system [sys] a sas system flush [usr] is that something that [sys] what what it would probably be though it'd be organized with the local office which i can find out if you would can i take your postcode please [usr] it's [pii] [sys] [pii] oy let me find out who it is [usr] because the thing is it's a 10 floor building do they have to come out and do a quote or i don't quite know how it will work with it cos it's a commercial property [sys] it'd be it it it'd probably definitely be a quote for it and because [usr] fine [sys] it's commercial anyway the the local office do take over cos it's the prices might differ with it being commercial properties that's why they take over [usr] ok [sys] would you their number i can patch you through to them if you and then just take the number for a few months [usr] let's take the number anyway let me just quickly write it down [sys] no [usr] at the same [sys] problem [usr] time it's dino rod isn't it dino rod [sys] it's [usr] and the number [sys] [pii] [usr] is [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] it can do a quote i think it's a no obligation quote anyway [pii] perfect [sys] all right [usr] i'll [sys] no [usr] give them [sys] problem [usr] a call [sys] you're [usr] thank [sys] welcome [usr] you for your time [sys] no worries bye bye [usr] cheers [sys] bye bye bye [usr] bye [sys] bye [usr] bye bye | 3General Customer Service
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[sys] welcome to dino east midlands please note all calls good morning [pii] [usr] hi i've just spoken to [pii] i think it's called [pii] [sys] it it was [usr] he's [sys] yes [usr] just given me a number for dino ramo the plumbing company [sys] yep [usr] and i'm not sure if i got the right one because it doesn't seem to connect could i just confirm it with you [sys] ok sure one second [usr] no [sys] you [usr] worries [sys] got that post it note [pii] it's double 159 did you say the ramo one [usr] ramo [sys] or the mac maid double 159 3867 double zero [usr] no it doesn't seem to connect i don't know if they might just not be open yet or anything that [sys] well it should be because we all the franchises should be open from eight o'clock [usr] ok [sys] are you able to search for plumbing and see if you can maybe [pii] gave me the wrong number it when you dial it then it's not connecting it's not sending you back through to us [usr] no [sys] is it [usr] it just says this number can't [sys] hm [usr] be recognized i i've looked it up and it says that there's there's a number [sys] ok [usr] there's an double 13 sorry double 01 double 32 number that's a base in stafford would that be dino ramo in stafford does that sound no [sys] no [usr] ok [sys] no i've got another one for you try this 101 it might be that [pii] 891642 [usr] 11642 all right i'll give that one a go thank you alright [sys] that's all [usr] cheers [sys] right [usr] then [sys] no [usr] bye [sys] worries if you got any problems come back to us and we'll try and help in another way [usr] worries thank you very much [sys] alright [usr] thanks [sys] thank [usr] bye [sys] you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks at dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] thank you [sys] we record calls for quality and training purposes good afternoon thank you for calling dino [pii] speaking how can i help [usr] good afternoon i've got a weird query [sys] right [usr] i'm going to cause problems here i know i am [sys] but [usr] in february 2022 i had a bristol water heater put in by you and i know i paid for it on the phone and i have the receipt from connect pay but bristol themselves will not let me finish registering my appliance because i haven't got my name address and what i bought on it [sys] right [usr] is there anything you can help me with please [sys] i don't know i've never been asked that before 20 was 2012 or 2022 [usr] 2022 [sys] 0 sorry [usr] february i think it was about the 25th or the 26th cos it it was paid on on my er 25th of february 2022 [sys] right and what's the postcode of the job [usr] [pii] [pii] [sys] what name was the job done under [usr] [pii] [sys] it was done it was done by what was it or british gas [usr] well let's put it this way it was british gas that came out well it was done done through british gas but er when they came the original unit was broken i had to have a new one [sys] and that was [usr] i paid [sys] tile [usr] for [sys] wood [usr] a new one to be put in and it was definitely a dino rod plumber that put it in cos he was the one that came out first [sys] all right when did you what date did you say it was fitted the 25th [usr] 20 25th of february [sys] right [usr] now [sys] i think [usr] there is [sys] i [usr] a [sys] found it [usr] name on a number on the [sys] is it a tap is it [usr] have you found it [sys] right ok right i'll have to see [usr] it's a [sys] i'll [usr] tap [sys] have to call [usr] it's [sys] that [usr] a unit [sys] local office i don't [usr] hot [sys] know how [usr] tap [sys] far back the records go but let's have a look right i'll give them a call bear with me [usr] thanks [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers what are your problem or situation an expert dino engineer will visit your home or premises and provide a quote free charge without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price truck dina rod the market leader in drain services for homes and business across the [pii] hello what they'll do is they'll make up a receipt for you and if [usr] hello [sys] and they'll put your name and address on it to make sure it's got everything on there exactly [usr] lovely and [sys] yes [usr] what the [sys] yes [usr] the actual [sys] that's just [usr] thing [sys] what [usr] i bought [sys] i was coming to get you your email address [usr] that's great they can send it by [sys] exactly [usr] email if they want [sys] no i [usr] it's [sys] know [usr] easier i went for the easy option of paying over the phone but it doesn't [sys] whenever [usr] work does [sys] you're [usr] it [sys] ready [usr] when [sys] with [usr] you [sys] your [usr] get [sys] email address [usr] a [sys] on [usr] right [pii] [pii] [sys] wonderful right [pii] i've got that [usr] [pii] [sys] now i will let you go [usr] [pii] [sys] i'll get give this woman that i'm speaking to your email and she'll send it over within the next half an hour or pleasure now if if if when you give it to if they're still asking for more stuff just give [usr] thank [sys] us another call [usr] you very much [sys] ok [usr] indeed [sys] pleasure that's ok you take care bye [usr] i will do thank you very much indeed thank you and you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] hello [sys] good afternoon you're speaking with [pii] may i take your name please [usr] yes my name is [pii] er [sys] that's lovely thank you very much indeed and how i may help you today please [usr] i had a british gas home care with plumbing and radiator covers [sys] -huh [usr] cover the british i told british gas i had two radiators downstairs and one upstairs which were not working the the chap from british gas came today and did absolutely nothing other than look at them and look at the valves and then told me to ring you [sys] ok can i take your post code then or your account number [usr] yes [sys] please mr [pii] [usr] the account number hang on yes yes i think i can give [sys] ok [usr] you that right my postcode is [pii] [sys] ok and the house number please [usr] is [pii] [sys] that's lovely thank you sir if you can allow me a moment or two i'll search for [usr] yes [sys] the account details [usr] thank [sys] let me see [usr] you [sys] if i can find out exactly what what's going on for you now just for security mr [pii] could you confirm your date of birth please [usr] yes 22nd of july [sys] that's [usr] 1953 [sys] lovely thanks ever much ok i'll just be a moment in getting access to the account for you just now [usr] thank you [sys] sorry for the delay i'm just awaiting on opening the the details up sir here [usr] not at all [sys] right ok what i'll have to do sir is call through to the the local office then for you just now because it's not giving me any indication as to why he's not completed any work and to call advising you to call if you don't mind holding for a moment if you if you don't mind mr thank you much thank you sir [usr] no i don't thank you very much [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas then mr i'm terribly sorry to have kept you waiting there not able to get through to the local office but what it looks to me [usr] not [sys] is as if [usr] at all [sys] it's been booked through incorrectly for the the incorrect engineer what i would need to do is rebook the appointment sir i'll need to rebook at the slot get someone to come along here because i can see you've spoken did you speak to someone earlier [pii] my colleague just about 12 15 and [pii] no -huh [usr] no no i no i i hang on before we [sys] yes [usr] do anything [sys] no i understand [usr] a british [sys] that's it [usr] gas engineer came this morning now hm well i [sys] the [usr] don't [sys] two radiators [usr] need somebody [sys] yes [usr] to come i need [sys] well [usr] somebody [sys] ii i [usr] come round and do the two raids i i can tell you what you well it's three he he told me that i was to ring you and say that three radiators were not working and three pairs of valves were needed i have [sys] but [usr] paid the £60 [sys] ok [usr] excess [sys] well if you can allow me [usr] the last [sys] a moment [usr] thing [sys] i will [usr] i want [sys] endeavor [usr] is another [sys] to speak [usr] engineer [sys] to the engineer [usr] to come [sys] directly [usr] round from british gas [sys] sir if you don't mind holding for a moment [pii] ok sir ok [usr] er the [sys] well [usr] engineer's [sys] if you can stay [usr] name [sys] there [usr] was [pii] [sys] for me i'll endeavor to speak to [pii] himself directly thank you ever much thank you [usr] yes i will yes thank you very much [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you if your boiler and heating are working at their best you'll save money on your heating bills a central heating filter is likely to help you can ask your engineer if you've got one coming and they'll give you an idea of what it will cost ask your advisor or one of our engineers about getting a carbon monoxide alarm fitted if you haven't got one you can't see taste or smell carbon monoxide the gas safety council recommends you keep safe by getting all your gas appliances serviced every year and to have a carbon monoxide alarm in every room with a gas appliance if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit if you're worried your boiler has seen better days and you're a home care customer you can get a discount on a new one as long as your agreement covers your boiler and central heating just ask your agent about it if you want to make your central heating system better and more efficient to help save you money we can have it might surprise you to know we do things replace radiators with newer models and offer a range of things to make your system run better such as power flush to clear sludge these improvements aren't included in your home care agreement but they'll make your heating work better and help save you money hi there sir i'm terribly sorry to have kept you waiting mr i was just speaking to the planning office here what the gentleman there had advised engineer [pii] that had been there this morning [usr] it's [sys] [pii] [usr] it's ok [sys] sent the appointment back to them saying that it's not something that he would be able to complete what [pii] and the planning team has asked me to do i'm going to call [pii] directly if [pii] hasn't carried out any work this morning mr your £60 excess won't be charged the the the £6 excess charge will only be taken once it appears complete if it's ok with you if i could take your best contact number i'm going to contact [pii] directly just now and then because i suspect we will need to arrange for someone to come back but if he can advise me on what parts are required i'll see if they're able [usr] well he's to he's told me what parts are required i need three pairs of valves on both sides of each radiator the three radiators are [sys] ok [usr] not working [sys] ok [usr] and [sys] sir [usr] he told me that i needed three pairs of valves [sys] -huh [usr] that is both sides now can i just to save time can i give you [sys] well [usr] please [sys] i would [usr] dates [sys] need to speak [usr] on which [sys] to the this [usr] an engineer [sys] gentleman [usr] can come [sys] [pii] [usr] to [sys] first [usr] replace [sys] of all to [usr] the [sys] see [usr] valves [sys] how we go about booking the parts because it would be the planning office that would need to give you a ring back once the part once we know when the parts are available for the dates there but as i said i will endeavor to call you back as quickly as i can today i've got a mobile number here ending in [usr] you [sys] [pii] [usr] alright [sys] is that your best contact number sir yes right i'll endeavor to give you a ring back as quickly as possible i'm going to go and see if i can get a hold of [pii] [usr] that's [sys] at the moment [usr] right [sys] and speak to him directly [usr] the best contact [sys] sir [usr] number [sys] ok thanks very much mr bye now [usr] ok thank you very much bye bye bye bye | 3General Customer Service
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[sys] good afternoon [pii] speaking [usr] hi i just got a voicemail from regarding some appointment but i don't remember booking any appointment for [sys] what's your post [usr] i'm just [sys] code [usr] calling [sys] please [usr] back alright it's [pii] [pii] [sys] no the appointment's been canceled [usr] but did anyone book a book an appointment [sys] no i i maybe they did but there's no the has been canceled now i don't sorry i don't know [usr] ok was it booked in by mistake [sys] possibly [usr] or something [sys] yes [usr] ok all right no problem just wanted [sys] all [usr] the other [sys] right thank [usr] all [sys] you [usr] right thank you [sys] bye [usr] have a bye | 3General Customer Service
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you're calling regarding a british gas call out please press one if you hello plumbing [usr] hello there i'm phoning up because we had a guy come out to mend our toilet yesterday but it's worse today it hasn't fixed it [sys] what's the post code [usr] [pii] b [pii] [sys] the [usr] [pii] [pii] delta [sys] just one second please [usr] thank you [sys] we can get someone out to you tomorrow [usr] is there any chance of coming on sunday at the weekend because i took the afternoon off work yesterday [sys] unfortunately we don't carry out this work at the weekend it's emergencies and priorities only bye [usr] right what time tomorrow would it be [sys] just one second unfortunately it will be in all day at the moment but the engineer will give you a call when [usr] thank [sys] he's on [usr] you [sys] his way to you [usr] he didn't do that yesterday [sys] right here we can pop a note on the job [usr] i'll have to give you a call back cos i've gotta see if i can get any get more time off work this week [sys] ok no worries [usr] well thanks bye [sys] thanks bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at [pii] how can i help [usr] hi there i just need a toilet unblocking i was wondering if there's anybody available [sys] ok the toilet is it the only one that you have at the property or is there another that you can use at the moment [usr] i've got others to use at the moment [sys] ok that's fine it would be a standard appointment it would be from tuesday or wednesday onwards before we could get somebody out to have that unblocked for you [usr] ok [sys] and it would start at 100 and £80 [usr] fucking [sys] and that [usr] hell [sys] includes va t [usr] ok right ok wow that is a lot to unblock a toilet 100 [sys] i think that's [usr] and 80 [sys] correct [usr] did you say [sys] it starts at 100 and 80 if it's more complicated or requires any specialist equipment then it can [usr] ok [sys] be routed [usr] no [sys] by [usr] i'll [sys] the engineer [usr] leave it i'll leave it that's way too much sorry ok thanks bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to how can i help [usr] hello yes we had a we had your yourself come out to us on the 18th of september and it was to do with them the drains being affected by a one of our trees [sys] ok [usr] but we never got a we never got a quote they said they send a quote through but we never got one [sys] can i take the postcode of where you are please [usr] yes it's [pii] [pii] [sys] and the first line of the address please [usr] [pii] [sys] ok miss [pii] [usr] yes [sys] ok what i'll do is i'll text you the number for the office that came out and did the work it's then that [usr] ok [sys] i've got the details and be able to do the report for you if that's ok [usr] brilliant thank [sys] just [usr] you [sys] just give me two seconds and i'll just text your number now [usr] ok [sys] all [usr] thanks [sys] right thanks a lot [usr] bye [sys] bye [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling road good afternoon [usr] hi it's [pii] from state agents [sys] [pii] bear with me one second let me [usr] no [sys] just check if [pii] is at his desk here one second [pii] apologies he has just stepped away from his desk at the moment would you to hold or do you want me to get him to give you a wee call back [usr] would you would you to pass him a message that i've checked and there's no man holding [pii] unfortunately [sys] no manholes [usr] in [pii] but [sys] no [usr] but [sys] problem [usr] i'm i'm still [sys] at all [usr] i'm still happy for that fell ill go and have a look at this tomorrow ok [sys] ok no worries you're happy enough to proceed with the service tomorrow then [usr] yes yes yes -huh [sys] ok that'll be fine [pii] i'll let him know [usr] super thank you very much [sys] ok [usr] you [sys] you're [usr] bye [sys] welcome [usr] bye [sys] bye now [usr] thanks | 3General Customer Service
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[sys] thank you for calling dino rod [usr] that [sys] partners [usr] for [sys] with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling [usr] hi there [sys] you're [usr] i was just [sys] speaking [usr] wondering [sys] to [usr] if [sys] how [usr] you could [sys] can [usr] tell [sys] i help [usr] me how far the engineer is away from coming to me can i give you the postcode thank you it's [sys] not [usr] hotel [sys] we must [usr] papa [sys] have a look [usr] 13 five delta uniform and the first line of the address is [pii] [sys] slowed them down [usr] and i ma alley [sys] perfect [usr] sure [sys] and just confirm your contact number for me please [usr] thank you [sys] that's perfect right ok looking at my system i can see that was an emergency job booked in that was about half three that was booked in i can see it does look an [usr] ohh [sys] engineer [usr] he had [sys] has now been dispatched [usr] ok [sys] for you his name is [pii] he should be getting in contact with [usr] do [sys] yourself [usr] how [sys] when [usr] far [sys] he's on the way [usr] away [sys] to the property [usr] because i the reason why i ask is i've got children who are going to sleep early because they've got to school tomorrow i just can find out for me how far or please [sys] what i can do [usr] please [sys] is i can [usr] please [sys] try and give him a quick call see if he see if he [usr] please [sys] or it might be that he is already on a job [usr] thank [sys] he might not be able [usr] you [sys] to [usr] much [sys] answer but i'll [usr] thank [sys] double check [usr] you [sys] i'll give him a quick [usr] thank [sys] call [usr] you [sys] see if i can see where [usr] thank [sys] he's up [usr] you [sys] to not to worry [usr] that the best [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers [usr] i have [sys] hello hello there what i've done i've just i've tried to get in contact with the engineer [usr] bye [sys] unfortunately it did go through to voicemail but i have done that i left him a voicemail [usr] sure [sys] asking if he can get in contact [usr] you [sys] with yourself you should be contacted [usr] i [sys] by the [usr] you [sys] engineer [usr] dispatched [sys] shortly [usr] anyway as [sys] not you should be [usr] brilliant [sys] in contact [usr] i appreciate [sys] with yourself [usr] it thanks [sys] soon [usr] for that thank you bye thanks bye [sys] that's great thank you very much cheers thank you bye | 3General Customer Service
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[usr] we [sys] thank [usr] need to [sys] you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes [usr] click detection [sys] if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] right sorry [sys] if you need any help with the drainage problem press one if you require our plumbing services press two did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold [pii] speaking how can i help [usr] hi there good morning sorry who am i speaking to now [sys] my name's [pii] [usr] hi there [pii] my name is and i think we've got a leak in our home and i thought you could possibly help us with a leak detection and telling us what is the next step please [sys] ok do you have a home care policy a british [usr] no [sys] car [usr] no [sys] no ok what is the post code of the property and i'll check first of all that they're doing chargeable work in that area [usr] it's l s 17 eight qr [sys] i'll give you a moment ok what we can do is we can arrange for a engineer to do a quote for you [usr] yes i mean they they'll probably just have to tell us a little bit more about where the possible leak is but yes i mean quote possible remedial work thereafter quote [sys] sorry say that again [usr] yes if the engineer could come over [sys] and do a quote what's the first line of the address [usr] er sorry say that again [sys] the first line of the address please [usr] is number 11 wick green [sys] really and is it a property where you live [usr] a property buyer [sys] is it a property where you live [usr] yes we live here [sys] and are you the property owner [usr] yes [sys] and can i take your name please [usr] [pii] [sys] sorry is that [pii] [pii] [pii] [usr] [pii] [pii] [pii] [pii] [pii] [sys] thank you and your contact number please [usr] ok [pii] [pii] [pii] [sys] is anybody in the property vulnerable at all [usr] no sorry just [sys] and [usr] repeat [sys] who is [usr] that [sys] is anybody vulnerable in the property [usr] no [sys] and who's advised the leak detection is needed [usr] sorry who [sys] who's advised to leak protection is needed what what's the issue there what's happening [usr] well i'm standing on the ground floor and i hear it dripping on the ceiling of the top well the the ceiling i hear it dripping onto the ceiling and there's a brown [sys] right [usr] mark [sys] ok ok and can you isolate at all to turn that off [usr] no we can't because i don't know where it's coming from and it's obviously either the heating or it is the water or something [sys] right when are you looking at wanting somebody else [usr] now possibly or the sooner the better obviously because that's gonna just cause ongoing damage [sys] ok i mean obviously it's bank holiday today it's go it would be bank holiday charges it might be better if you speak to the local office regarding them [usr] who's the local office [sys] i just go i'm gonna put you through to them now mr [pii] because we don't deal with the bank holiday prices for coming on here you see if you just bear with me and i'll put you through [usr] thank you [sys] no problem would you the number as well just in case the line [usr] yes [sys] drops [usr] please [sys] it's [pii] [usr] o double 132 [sys] [pii] [usr] 359 [sys] [pii] [usr] thank you 472 [sys] i'll put you just bear with me [usr] thank you [sys] thank you for calling [pii] partnered with british gas calls may be recorded for quality and training purposes [usr] die [sys] if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i must have i pushed you again [sys] if you need any help with the drainage problem press one if you require | 9Sales Lead
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