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[sys] welcome to dina rod thames valley region limited all calls are recorded for training and monitoring purposes to book a job press one for accounts press two for cctv queries press three and for anything else press four hello [pii] [usr] hello i wonder if you could help me i am with dino through british gas [sys] right [usr] and there is somebody that came on thursday because the toilet is leaking [sys] right [usr] and it's it's pretty bad we don't know where it's it's coming from and he said he's going to make a call to you that i get i thought i was going to get a cough on friday to rearrange an appointment because he said he has got to take whatever out the toilet out but i haven't received anything [sys] can i take the post code please [usr] [pii] en [sys] on [usr] hold on a sec there is someone calling [sys] the what's the house name or number [usr] in [pii] [sys] number right ok what i'll have to do i wasn't here on friday i don't know nothing about i've not got a job on the system for you is it as a dino rod or was it dino plumbing that's coming out to you [usr] no is the one that's link with british gas i called british gas because it's a house [sys] no we're all linked to british gas but we're separate franchises we're dino rod and you've got dino plumbing [usr] ii i wouldn't know the difference and i just that i haven't heard anything [sys] what's the problem [usr] i don't [sys] you [usr] know i didn't know they were the same company dina road diner plumbing is the same [sys] no with different franchises what is the problem you've got what's happening [usr] the the the problem is i the toilet flushes properly but it's not blocked [sys] right [usr] nothing but in fact it's only done two years ago but the tile in between the ground every day i find it's wet it dries up and then it gets wet again that means there's leakage [sys] right [usr] somewhere [sys] it was [usr] don't want [sys] it was the [usr] it [sys] plumber [usr] through the ceiling down [sys] it was the plumbers that come out ok let me give you their number just bear with me g 10 right rg 10 you covers your area [usr] rg 10 9 en [sys] ok right have you got a pen now right their number is 01256 [usr] 0101256 where is that base it's not in reading [sys] no they're based in basins but they cover the red area [usr] ok 0156 [sys] [pii] [usr] [pii] [sys] 720 [usr] 720 ii i found that a bit strange because he should have a job number because he said he has got to report that to come back with because it's a bigger job than he thought he just looked at it he said [sys] that's one [usr] i [sys] i haven't got it on my system cos we're completely separate from we're different businesses [usr] but yours is drained more [sys] we [usr] it is it [sys] we deal with all the underground drainage [usr] ok this one is a i don't know why it's i i mean it baffles me because if if there is no blockage there is no i i asked the guy is it over his his adjustment with the water he said no no no no it's supposed to be the flush but i don't know what that's supposed to mean [sys] when you flush the toilet the flush mech mechanism might be broken somewhere maybe that's [usr] does that mean you've got to because it's it's in the wall mounted and it's it's a new i said fair [sys] ohh [usr] fairly new 2.5 [sys] ohh [usr] or [sys] he might have [usr] and all [sys] to [usr] them [sys] make access [usr] i [sys] and take [usr] all that [sys] it out [usr] and i'm just [sys] ohh [usr] if it's you cannot because it's an enclosed kind of what do you call it system in the wall a little square [sys] it [usr] thing [sys] makes it quite difficult [usr] access exit and there is no access you can't you don't know where the tube is the drain is going or i haven't got a clue [sys] ohh no [usr] where the modern houses are now [sys] ohh well hopefully he can fix it for you somehow [usr] i'm hoping we don't have to just get remove tiles and god knows what well anyway [sys] give them a ring at [usr] phone that number thank you for [sys] no [usr] your [sys] problem [usr] i'll phone the number and sure they must have the job number [sys] they [usr] to return [sys] will [usr] or something [sys] they will if it's their their job they'll have the job number there [usr] ok [sys] right [usr] thank you for [sys] no [usr] your [sys] problem [usr] help thank you bye [sys] bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dina road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service [usr] she sounds she's from here you need to send [pii] an email [pii] and tell him how to complain what's he had our complaints procedure i need to make up a manual for that [sys] hello [usr] hi i wonder if could you help me i was speaking to [pii] on friday about a block drain at [pii] bangor now the email address he gave me was [pii] but the emails bounced back to me this morning [sys] hold on till i just double check this for you [usr] thank you [sys] it's [pii] [usr] [pii] it's not the [pii] there it's [pii] [sys] no it's it's [pii] [usr] ok no problem and then the other thing i wanted to because he asked me to send him over some pictures of this dr i just wanted to see when can i get this job booked in [sys] that would be whenever you come back to [pii] if you ask him that [pii] would be the only one to be able to answer that for you [usr] ok [sys] if you just ask him then when he will be able to book it in he'll be able to give you a date on time [usr] that'll do well thank you cheers for that [sys] not a problem thank [usr] thank [sys] you [usr] you [sys] bye [usr] now [sys] bye [usr] bye bye [sys] bye bye | 9Sales Lead
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries [usr] do think [sys] afternoon speaking [usr] ohh hiya it's just to ask do you charge for someone to come out and er look at a soak away [sys] we [usr] drainage [sys] don't deal [usr] system [sys] with [usr] i've got [sys] at all i'm sorry we don't i'm [usr] you [sys] sorry [usr] know i wasn't [sys] ii [usr] sure [sys] i don't [usr] do anybody [sys] i'm afraid [usr] that doesn't know [sys] i'm sorry i don't [usr] no [sys] sorry about that [usr] right it's just i got a company but it it it it doesn't [sys] dear [usr] seem to be opened it [sys] no i'm sorry [usr] right i'll aye i'll look online again see if [sys] ok [usr] i can get [sys] thank you [usr] someone [sys] cheers bye [usr] else [sys] bye bye [usr] alright [sys] bye [usr] thanks thanks for that bye bye | 9Sales Lead
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[sys] thank you for calling diner rod partnered with [usr] you [sys] british gas calls may be recorded for quality and training purposes [usr] i was trying [sys] if [usr] to help [sys] you need any help with the drainage problem press one if you require our plumbing services press two did that you can now book drainage services online or chat to our advisors online in a few easy clicks [usr] fuck [sys] visit [usr] off [sys] dino [usr] just [sys] dot [usr] the [sys] com [usr] fucking phone [sys] for details alternatively please hold and your call will be transferred to a customer service advisor [usr] the i got you [sys] please hold [usr] do this powerful [sys] good morning you're through to speaking how can i help [usr] sorry i missed your name sorry [sys] [pii] [usr] [pii] [pii] at md r interiors here we are fitting out a greg's bakery in [pii] hello [sys] i know i can hear you [usr] sorry [sys] i can hear you [usr] you can hear me ok enjoy are you based in [pii] by the way [sys] what's the post code we have to check if the local office in your area is taking any jobs on [usr] ok [pii] [sys] and is it for a commercial or residential property [usr] it's a greg's bakery it's a commercial property and the the drain is leaking badly in the basement we are on site now because we're fitting the shop out [sys] ok that's fine [usr] ok huh [sys] and will it be a card or cash payment on site or an invoice [usr] sorry you you keep breaking off well it what sorry [sys] would it be a card or cash payment on site or an invoice [usr] well no on site won't pay you we'll pay you from the office here [sys] ok invoice or [usr] yes i suppose [sys] that's fine [usr] ok [sys] let me just put you through to the right department they'll be able to inform you dates times and prices [usr] well we need someone there now [sys] they can only confirm that for you [usr] ok ok thank you [sys] no worries that with me [usr] thank you [sys] calling a diner rod glasgow please [usr] all [sys] listen [usr] right [sys] to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for account good morning speaking [usr] hi [pii] from md r interior is here we're fitting out a greg's bakers in [pii] and it has a damaged drain in the basement that's leaking quite badly we are on site now as we speak we need somebody to go out and have a look at the drain hopefully repair it [sys] ok bear with [usr] ok [sys] me a moment i'll see if there's someone that can have a wee word with [usr] ok [sys] you thank [usr] thank [sys] you [usr] you ok we were [sys] when problems with your pipes arise you can count on dino rod to fix them our team is on hand 24 hours a day 365 days a year providing top quality repairs in a timely manner and as part of our national network we have a team of drainage and plumbing professionals ready to assist find your hello [pii] speaking [usr] i [pii] the [pii] at md r interiors here we're fishing out of greg's bakers in [pii] in [pii] now and there is a badly leaking drain in the basement that needs repairing we're on site with the 12 hours a day is anyone can go out and sort it out [sys] i would need to know more about it if it's a plumbing issue or a drainage issue [usr] it's dr it's a drain it's coming from the drain you'd have to sort of [sys] but if it's if is it blocked is that what you're thinking it's [usr] i don't know i'm in [pii] [sys] i blocked right ok is there any chance that your agent out there could send us a picture that i send the right person out [pii] is not all that easy to get to just now [usr] right [sys] i don't want to send a plumber out or i don't want to send a drainage engineer out if he's not got the right equipment it could be a tricky one you see judging by the sounds of things but it's something that we can certainly do for you [usr] give us your direct line number i'll [sys] ok [usr] ring [sys] it's this [usr] back [sys] one here which is 141 [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] no we would there be someone there with a card to pay we don't have you as an account [usr] no [sys] it would be [usr] we [sys] payment [usr] do that we [sys] on completion [usr] we could do that on the phone here there will be someone on site with one we we can do that from the office no problem [sys] super [usr] ok [sys] excellent stuff all right i'll i'll my email address incidentally [usr] go on [sys] you'll need that [usr] go on [sys] ok it's [pii] [pii] [usr] glasgow dot co dot uk you want a photograph it just shows [sys] just that i can see [usr] it's the only photograph i've got is the top of the drain and there's water on the floor on the concrete slap that's the only photograph i've seen [sys] right ok well it sounds it could be a straightforward unblock if we can get the the the jetting in there now [pii] is a particularly bad part of the city [usr] right [sys] is there someone about there because if we're dragging hoses across a pavement we're only single man you see and we will put out cones certainly but would you have someone there that would obviously keep things right on the pavement [usr] well [sys] side [usr] we've got we've got a we've got a site full of people we're fit in the shophouse [sys] right ok ok that's [usr] we [sys] fantastic [usr] we've got a got a site foreman's name and number here [sys] right ok well what i'll do if that's ok with you i'll put you on hold for a wee second [usr] right [sys] transfer [usr] ok [sys] you over to the young lady we'll take the job from you and er you could give her all the details [usr] ok [sys] and we'll take it from there [usr] ok [sys] i'll put you on hold for just now sir ok [usr] thank you [sys] thank you thanks when problems with your pipes arise you can count on dino rod to fix them our team is on hand 24 hours a day 365 [usr] good [sys] days a year providing top quality repairs in a timely manner and as part of our national network we have a team of drainage and plumbing professionals ready to assist [usr] ok [sys] find your local expert at dino dot com [usr] that's good [sys] drainage problems can cause untold drama but not with [usr] it's [sys] us [usr] more [sys] by [usr] than likely [sys] your side [usr] a grain [sys] whether oils [usr] it [sys] and fats have blocked your sink or sewage is overflowing your home or garden we'll work fast to ensure everything's back to normal in no time finding the source and [usr] right [sys] fixing the issue quickly [usr] ok [sys] and effectively discuss [usr] sorry [sys] your needs with us when you're connected [usr] sorry no no no [sys] dino rod plumbing force is on hand all day every day [usr] ok [sys] when we're not tracing and fixing various leaks we are offering a plethora of other related services fitting new taps all the way through to the instantly hello [usr] hello [sys] hi right we're just i've just to book you in for the next available date [usr] right when you say what are you talking about we we need someone there [sys] it [usr] today [sys] was i don't have anybody i could send to today i'm afraid [usr] when [sys] what's the postcode there again [usr] [pii] [sys] and it's [pii] you said [usr] it [sys] isn't [usr] is [sys] it [usr] yes [sys] right are we able to get parked there [usr] i i don't know i'm in [pii] [sys] cos it right the the problem is we need [usr] bye [sys] we need parking and we need secure parking because all their equipment is attached to the vehicle [usr] right just [sys] and [usr] put [sys] i [usr] just [sys] i know [pii] is extremely [usr] ok just [sys] busy [usr] hang on can the quote all the equipment that they use is attached [sys] he's in [usr] to [sys] [pii] [usr] the vehicle [sys] i know [usr] no no that's what they're saying some nightmare we speak right hang on what what questions do you need answering we're gonna have to ring site and then i'll have to ring you back [sys] right [usr] parking [sys] we [usr] and access [sys] we we need we need parking and we need access in close proximity to the the premises just in case he has to take his jet equipment or whatever it's all attached to the vehicle [usr] ok [sys] we need parking [usr] yes [sys] to be secured is someone going to be on site to make [usr] we're [sys] the payment [usr] on site [sys] to the [usr] 12 [sys] engineer [usr] no as i said to the guy that the site workers on site we will pay from the office here [sys] but we need no we need someone at the property to make the payment i'm afraid we need cash or card payment to the engineer [usr] no no they can't do that no we have to do that from our office here [sys] no we we we need someone [usr] ok [sys] at the property [usr] thanks very [sys] i'm [usr] much [sys] afraid [usr] bye now [sys] ok | 9Sales Lead
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[sys] thank you for calling diner rod our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry but [usr] you put a pat [sys] good morning [pii] [usr] good morning mate how are you just ringing about just finished an extension or a job and it seems to be a block fucking dream that i was just sure or a dream whatever it is seeing if you should get a chance to get a run out and have a look at it [sys] ok where's the property please [usr] [pii] [sys] [pii] [usr] yep [sys] no problem what's your name please or what's the name you want booked under [usr] my my na my name is [pii] [sys] if you give me two seconds [pii] just how we look at it [usr] dead on it hello what about you [sys] this time outside the police station is it [usr] just down beside the police station mate i tell you i i had the i had the rods and stuff down it they went the whole way down the main road but the woman just rang me and said that her toilet was filling out onto the with which seems a bit mad to me but i don't really know what the craic is and [sys] she's two options [usr] almost [sys] she can ring n i water and i can give you the number [usr] think [sys] and if it's blocked on the main street then they come out and fix it free of charge [usr] right ok [sys] or [usr] today [sys] she [usr] it's [sys] can [usr] not [sys] pay us [usr] she [sys] to come [usr] doesn't live [sys] out and i i wouldn't be able to get anybody there [usr] that's close a [sys] we're [usr] part of the [sys] i [usr] rest [sys] wouldn't be able to get anybody there until tomorrow [usr] it's nice [sys] unless you wanted to pay out of ours to get it done tonight we're fully booked [usr] no [sys] today already [usr] tomo tomo tomorrow's down aren't we [sys] is it her that's paying or is it you it's 100 and 45 for up to an hour and nine times out of 10 you can complete within the hour [usr] aye i'll tell you what i'll give her a ring and i'll let mate i'll give her [sys] no [usr] a ring back [sys] worries [usr] if i just call back this number i [sys] yes please [pii] [usr] alright get on me that'll do [sys] cheers [usr] well [sys] mate bye bye [usr] all right [sys] bye bye [usr] cheers bye bye [sys] bye bye | 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas [usr] that why [sys] we record calls for quality and training purposes [usr] hello [sys] hello how can i help [usr] good morning my name is [pii] i'm calling from a green is a part of the bakery [sys] ok how can i help [usr] we have a drain blockage on our side we need your assistance though [sys] ok i can't hear you very well there's a lot of noise in the background there [usr] sorry [sys] i do i can't [usr] hello [sys] hear you right hello [usr] yes [sys] i can't hear you very well cos the noise [usr] ok [sys] in the background [usr] let me go to other phone i'll try to ring some other one ok [sys] ok | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] hi there we're a landlord of a property in [pii] and we've got a blocked toilet the the local plumber's been out he said he he's tried plunging it from inside that's not working [sys] yes [usr] but he can't get the manhole cover up outside it seems to have got a bit of concrete around it [sys] right [usr] i'm just [sys] ok [usr] wondering if somebody could go out and have a look [sys] they [usr] at [sys] can certainly [usr] it for us [sys] have a look i mean if there's concrete around it it depends how secure it is whether they'll be able to get it up or not because they may need access to that i mean it's up to you i mean [usr] it's [sys] either you [usr] in [sys] could [usr] the [sys] try [usr] garden [sys] and get [usr] outside it is it's an old sorry go [sys] well [usr] on [sys] i i was just gonna say if we send somebody out and then they're trying to get the man hole up and can't get it up and they try and unblock it from another angle but can't it would be chargeable i don't know if you want to try and get maybe a builder or somebody to sit and get the man hole up a handy man or somebody before we come [usr] well this plumber tried he just got a hammer and a chisel but he said you need somebody with a crow bar is what i got told [sys] right and that if he's tried with a hammer and chisel i doubt the diner rod guy would be able to get the man hole up either [usr] you don't carry [sys] no [usr] more [sys] they [usr] structural [sys] they would expect [usr] and [sys] to [usr] that [sys] have [usr] no [sys] easy access to the manhole what i'd recommend is [usr] right [sys] if you get somebody to try and do that because we may well need access to the manhole to clear the drain you see at [usr] i know the the neighbors saying there is a hole down the side of it he reckons in the garden i'm just wondering whether that's an access that something's gone in water was something in through that hole somehow but we're we're two hours away we're not even there to have a look that's [sys] i [usr] our problem [sys] would say that's [usr] as [sys] not [usr] well it's [sys] easy i mean i could raise the job but as i say if it if it's if it's gonna need a crow bar or something to get the manhole up i don't think they'll do it because they're on a time schedule and they won't have that equipment on the van anyway [usr] they won't ok it's no [sys] i think [usr] point [sys] you [usr] really [sys] need to get [usr] is [sys] the [usr] there [sys] man [usr] i don't [sys] who loose [usr] think [sys] first and then call us and then we can go out and obviously then clear the drain for you [usr] they are [sys] because you don't want to be paying [usr] ok [sys] for [usr] then [sys] us to [usr] i'll [sys] come out [usr] see how [sys] and them [usr] i [sys] and not [usr] on [sys] be able to do anything for us to attempt attempt to do [usr] do [sys] it and it [usr] anything [sys] not work [usr] no [sys] that's all i'm thinking [usr] there's no way of holding it from the [sys] no [usr] toilet [sys] not [usr] that wouldn't [sys] not [usr] work [sys] from the [usr] would [sys] toilet [usr] it it needs [sys] itself [usr] to be the manhole [sys] not unless the [usr] then [sys] toilet's [usr] doesn't [sys] taken [usr] it [sys] off the wall which you don't really want to do if you can avoid it [usr] god no no [sys] and of [usr] no [sys] course [usr] thank [sys] if [usr] you [sys] it's the manhole that's fallen it may or [usr] ok [sys] may not be but if the manhole is full obviously we'd need access to that manhole to jet everything down it to get it clear if you could maybe find a a handy man or [usr] what [sys] somebody [usr] does it become [sys] in that [usr] the [sys] area [usr] responsibility of the welsh water where who's responsible for it once it's if the thing but if it's out on [sys] it [usr] the road [sys] would [usr] would [sys] absolutely [usr] that become welsh [sys] yes [usr] water's [sys] where [usr] problem [sys] it's on [usr] or [sys] your premises it's your responsibility unless the drains merge with a neighbor and at the point where they merge then it becomes the responsibility of welsh water [usr] if there's a neighbor's connecting [sys] it is [usr] into it and it's blocked [sys] it [usr] by there [sys] not [usr] that's [sys] all [usr] welsh [sys] trains [usr] waters problem right [sys] not [usr] ok [sys] all trains are [usr] i i [sys] party [usr] know [sys] trains [usr] i spoke [sys] though some [usr] to [sys] of [usr] neighbors [sys] some of them have got [usr] to check [sys] their own connections [usr] but he said [sys] straight to the road other ones do merge [usr] ok [sys] it [usr] i [sys] is [usr] say it's the unknown then really isn't it but the the i did speak to the neighbor and he said his toilet was working this morning it's [sys] well [usr] not definitely [sys] now if [usr] not [sys] your [usr] connected [sys] system [usr] to his then [sys] is [usr] obviously but i don't know about the one on the other side the plumber said it is it's it's it's in the way slowly but it's when you flush it it it it fills [sys] that [usr] up first [sys] that's [usr] before [sys] usually [usr] it drains [sys] what happens [usr] away really [sys] she gets [usr] slowly [sys] a partial blockage [usr] there's [sys] you'll always [usr] a [sys] get [usr] definitely [sys] generally [usr] something [sys] always get [usr] in [sys] a little [usr] the way [sys] bit of of water trickling through but of course the the main generally a partial blockage rather than a total blockage you could do with finding a handyman or somebody that could do a bit of work on to free that [usr] to [sys] off [usr] go dig that up cool [sys] absolutely [usr] ok i'll let [sys] i mean [usr] you [sys] once [usr] know how [sys] you've got [usr] we [sys] it [usr] on [sys] paid off just [usr] if [sys] give us a call [usr] you can [sys] back [usr] get it [sys] and [usr] up [sys] we'll book [usr] and we [sys] an [usr] can [sys] appointment [usr] see the problem [sys] for [usr] we'll [sys] you [usr] give [sys] that's [usr] you a ring [sys] fine which [usr] how [sys] part [usr] long [sys] of [pii] [usr] are we look [sys] is [usr] how [sys] it [usr] how booked up are you is that something [sys] [pii] [usr] that you'd have quite [sys] we're not [usr] quickly [sys] too bad [usr] or [sys] around south [pii] [usr] er [sys] you're [usr] [pii] [sys] probably looking at a day or possibly the probably not [usr] no [sys] today now because we're getting close to cut off time but hopefully tomorrow or the next day [usr] ok isn't it ok lovely i'll see if i can get a hold [sys] yes [usr] of [sys] absolutely [usr] [pii] again and see if he can get a team with a crow bar i think then really [sys] you're welcome thank you bye [usr] ok to help bye bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino british gas please speaking how can i help [usr] hello i'm a british gas engineer i'm just ringing on behalf of a customer that i've attended i believe that they've got cover with you guys for drainage and plumbing [sys] ohh we wouldn't know cos you've come through on the chargeable job line [usr] sorry i rang the wrong number [sys] you need to ring the engineer line [usr] right have you got that number by any chance [sys] [pii] [usr] sorry just one minute 0131 [sys] treble seven [usr] triple seven [sys] 3150 [usr] 3150 that's brilliant thank [sys] thanks [usr] you [sys] bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] how can i help [usr] hi there we got a and we got a drainage problem [sys] ok [usr] it's a serious problem now i need to get someone to be here to help us because the water is flooding inside the house anyway [sys] ok you need to call the british gas home care team [usr] ok [sys] have you got their contact number [usr] please [sys] the contact number is [pii] [usr] ok [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] are they working now [sys] yes they are [usr] thank you | 9Sales Lead
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number dino plumbing [pii] speaking [usr] hi [sys] hi [usr] there could you help us with blocked drain [sys] ok that will be [usr] can you [sys] our sister company which is dino rods they're the drainage what's your postcode and i can direct you to them [usr] hold on what is it it's [pii] [pii] hold on i [sys] is [usr] i'm [sys] that hove [usr] not sure [sys] area [usr] [pii] [sys] that's fine i i've got the number here i'm gonna transfer you now would you to take their contact number down as well [usr] hold on i i didn't have a pen on [sys] take [usr] me because [sys] your [usr] i thought [sys] time [usr] i was [sys] that's fine [usr] hold on a sec [sys] less price [usr] no [sys] per bye right [usr] ok [sys] it's [pii] [pii] [pii] and then i'm gonna transfer you now ok [usr] ok [sys] thank [usr] thanks [sys] you meserve part of the dino franchise group is your local plumbing partner we've managed emergency hello you've reach [pii] how can i help [usr] hi yes we've got a block grain in [pii] [sys] ok what's your postcode [usr] it's [pii] [sys] ok we don't have any availability till friday the fifth that's the earliest we'd be able to come out but it would be an all day slot just as we're really busy this week [usr] it's an emergency because we've got [sys] are you [usr] excrement [sys] a british gas are you with british gas are you on demand [usr] i think we [sys] i if you were if you're with british gas you'll [usr] the [sys] need [usr] man [sys] to phone through to them and book it on [usr] what what do you mean [sys] have you got british gas cover [usr] no [sys] ok it's on demand unfortunately we can't fit you in we are extremely busy we haven't got any availability till the fifth unfortunately [usr] who who else do who could do that in an emergency [sys] you'd have to look on check a trade and see if there's anyone that can come out to you today [usr] gosh really should i should i should i book it anyway then maybe for friday what's today tuesday [sys] if you wanna [usr] ok [sys] if you wanna ring around and then if not give us a call and we can book you in then [usr] ok [sys] all [usr] ok [sys] right [usr] all [sys] thank [usr] right thank [sys] you bye [usr] you [sys] bye [usr] bye | 9Sales Lead
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[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to re hello [pii] speaking [usr] hi i'm after an engineer to come and [sys] right [usr] clear [sys] ok [usr] a blocked [sys] sir [usr] drain [sys] we are struggling [usr] in [pii] [sys] for engineers in [pii] today sir ok sir [usr] ok don't worry about it thank you | 9Sales Lead
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment [usr] we'll just get a quote for that [sys] thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative hello speaking how can i help [usr] good morning i'm just calling cos we've just we've just bought a new house in [pii] and er we noticed in the last couple of days we've got in on wednesday we noticed i think it was yesterday or the day before that the the outlet for the washing machine goes out into the back alley [sys] ok [usr] and it doesn't go down the drain we just clocked it and er it seems very very very blocked and we wondered what the quote is to have someone come out and fix it please [sys] which part is blocked if you don't mind me asking the drain [usr] to drain [sys] the drain itself ok you will need to contact dino rods i can get you a number for them they deal with all the drainage and and that area if [usr] i have really got called down i'm [sys] er [usr] confused [sys] you've called there's dino plumbing and there's dino rods rods deal with the drains and then obviously we deal with other plumbing [usr] ok [sys] but that's ok bear with me a second what's the post code and i can get your number [usr] it's [pii] [sys] there we go [usr] eight [sys] bear with me one second let me have a look for you do you have somewhere to write it down or write it down [pii] [usr] ok one second [pii] [sys] [pii] 0918 [usr] okey doke [sys] ok good luck [usr] thank [sys] just [usr] you very [sys] bye [usr] much cheers for your help bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas [usr] partners [sys] please [usr] with british [sys] listen to the [usr] car [sys] options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi there you're through to at diana how can i help you [usr] hello can you hear me [sys] hi i can [usr] hi [sys] hear you now [usr] ok [sys] how can i help [usr] ok we've got a flood in our cellar about 5.5 inches of water and we were just wondering if we can get anyone out to come and sort it out [sys] i mean what how bad i mean is it is is it still flooding up and everything what's what's going on where the water comes from [usr] i've [sys] if i can [usr] no [sys] hold it [usr] idea [sys] going back to [usr] where the water's come from or and it can't see any pipes in there or anything no idea where it's come from it's just 5.5 inches height across the whole of the cellar floor [sys] right ok let's have a look [usr] we've rang [sys] it [usr] the insurance company and everything and they've just said get yourselves out or someone out [sys] ok and is it still can you see water still coming through [usr] no can't see any water coming through or draining out or anything it's just a swimming pool and it's clear it looks it's clean [sys] right [usr] water [sys] ok alright one moment [usr] do you think ok [sys] i don't know to be honest with you because if there was a leak we'd book you in i just need to ask the team ok [usr] i've no idea if it's a leak really because we can't see where it's coming from or anything we we've no idea really what it is and we're not handy do you think we should ring united utilities [sys] i think you should because i don't know how we'd book you in for it just does that make sense [usr] do they have do they have people that come out do [sys] they do i'm just finding out for you don't want me to ring them yet [usr] all right ok thanks what a nightmare [sys] rescue what i've got a seller as well and that's my worst nightmare [usr] we've only moved we've only been in this house a year it's just [sys] have [usr] a nightmare [sys] you do the cellar i've just got a question for you is there a draining now or anything [usr] i don't think there is no i don't think there's any way where the water can get out and i've no idea how it's got in i mean i'm i'm not 100% certain because as i say we've we've not been here that long and i haven't really done a wrecking of the seller to that extent to know exactly [sys] would you say clay water [usr] i [sys] or dirty [usr] i think [sys] water [usr] it's clear it doesn't [sys] ok [usr] look [sys] i'm just fine [usr] it's sewage water or anything [sys] it would just smell you'd absolutely [usr] it [sys] smell [usr] doesn't [sys] that [usr] smell and it's only happened in the last day or [sys] they're saying they're saying to ring your water supply [usr] i am [sys] there's probably a loss of water pressure somewhere [usr] ok then that that's the thing to do is it [sys] i'm just finding out where i always got the phone then they probably to come out [usr] ok [sys] have you dealt with any water pressure going a bit [usr] no idea don't think [sys] just finding out for you sorry [usr] ok that's fine [sys] i think you're gonna have to call your water supply company because it's definitely gonna be on [usr] all right then i [sys] ring them up it's an old property [usr] pardon [sys] is it an old property [usr] yes it is [sys] right ok i just sorry i just wanted to ask you then because i've got the same one [usr] it's about [sys] and [usr] 18 [sys] i moved in [usr] 50 18 [sys] my [usr] 80 [sys] my my 19 0 when it how how old is mine mine it's a victorian build as well [usr] this is [sys] and we've got a seller as well as we've got 1922 ours was [usr] ohh right it's a bit younger than i was then -huh [sys] i i that's my biggest fear [usr] nightmare [sys] i know ring ring up them them now if i was you [usr] ok i'll do that [sys] all right [usr] all [sys] then [usr] right then thank you [sys] sorry about that bye [usr] ok [sys] bye [usr] bye | 9Sales Lead
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[sys] thank [usr] cool [sys] you for calling [pii] in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule and good afternoon road [usr] hi there i wonder if you can help me i've got a four inch pipe blocked up on on the first floor [sys] right [usr] in my bungalow and it's a 3 m length of pipe is it mark and it's back it's backed up and it's it needs unblocking do you do you do stuff off [sys] we [usr] the ground [sys] don't [usr] above [sys] that [usr] the [sys] would [usr] ground [sys] be for plumbing [usr] right ok that wouldn't be you guys [sys] no [usr] at all [sys] we [usr] or [sys] work [usr] would [sys] underground [usr] i [sys] right [usr] ok [sys] sorry [usr] all right ok then [sys] bye bye [usr] that's great bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] at how can i help you today [usr] hi there i was wondering what the cost would be for somebody to come out and do a man hold drain blockage in a on a property that's on the driveway [sys] yes is it for domestic property [usr] it is yes [sys] ok thank you and do you have british car home care cover for your drains [usr] no i don't [sys] no ok that's fine when did you want somebody to come out because it's more expensive at the weekend it's cheaper in the week is [usr] how [sys] it [usr] much [sys] an emergency [usr] it [sys] or [usr] how much is it today if you come out today [sys] and to come out today to unblock the manhole it'd be £212 [usr] right ok see we've had we've had authority she's got home safe they've they've been out but the but when he came out he couldn't unblock it it said it needed a bigger jet to to do the job [sys] ok [usr] and and they've they can't provide that service but they give me authority that up to £200 [sys] right ok [usr] i don't know whether cos it it it it looks at whatever they've done it it's gone down a little bit it's not up to the top but obviously there's still an issue but it's not overflowing [sys] right ok [usr] would if you came out on the monday is it more tomorrow or is it the same price for tomorrow [sys] and no it would be more expensive on a sunday give me a second on a sunday the cost would be £224 and then monday to friday it's 100 and 70 [usr] right ok given i think that they've come out and there's still something there but it's not overflowing and coming out the top do you think we'll get away with it for a couple of days and i can leave it until given that it was saturday afternoon let me speak to my aunt to see what she wants to do and then i can call you back now and know what the price is [sys] ok no problem [usr] all right then thank you much for your help [sys] all right you're welcome [usr] thank [sys] thanks [usr] you [sys] for your [usr] bye [sys] call [usr] bye [sys] take care [usr] bye [sys] bye | 9Sales Lead
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[usr] saying it [sys] see that monday no problem [usr] hello there i'm phoning for a bit of advice i have an issue in my shower it's not draining the water away [sys] ma [usr] i had i've been to and got one of the the plummer snake things put down the drain to try and unblock it [sys] all right you put your phone down the road because it sounds it's a blockage do you want me to give you the [usr] correct [sys] number [usr] that'd be good [sys] it's [pii] [usr] sorry say that again [sys] [pii] [pii] [usr] much [sys] [pii] [usr] thank you bye now [sys] right thanks bye | 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is [pii] how can i help [usr] yes i live just outside [pii] in [pii] postcode [pii] i've got a blocked drain in my driveway to my knowledge it's not a toilet drain it's a drain from the kitchen or something that the kitchen sink could you give me any idea of how much it would cost [sys] ok for cost you have to speak to the local office and they will tell you and what's your postcode again sorry [usr] [pii] [sys] ok do you have a pen i'm gonna give you the number to the local office [usr] pardon [sys] do you have a pen i can give you the number to the local office [usr] yes [sys] they [usr] i [sys] will give you a quote [usr] yes [sys] it's [pii] [usr] [pii] yes [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] i'll just repeat that [pii] [sys] that's correct [usr] right and that's the local [sys] office that covers your area [usr] that's the local downer road center [sys] yes that [usr] right [sys] covers [usr] thank you very much [sys] your [usr] thank [sys] region [usr] you [sys] your brown cheers [usr] right [sys] bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers good afternoon you're through to [pii] here at dino how can i help [usr] hi there i have a blocked well if i tell you what happened i've got a separate kit two separate bathrooms one has a shower and one has a bath and about two days ago each had a a four or five inch layer of or level of dirty water they're blocked [sys] ok [usr] and it's risen up it's not they were filled and didn't drain it's risen up [sys] right [usr] the water's [sys] and do [usr] not [sys] you have [usr] kind [sys] any [usr] of [sys] phone [usr] totally disgusting but it's it i think it's that hairs and stuff that hair [sys] ok do you have any form of british gas home care cover [usr] no [sys] for the property [usr] no [sys] no ok it's a one off booking to have anything unblocked with ourselves it starts at 100 and £80 [usr] is that the call [sys] and [usr] out [sys] that includes vep no there's no call out fee that's just to do any unblocking [usr] ok [sys] if it is more complicated or requires any specialized equipment it can be requoted by the engineer but only if you're happy do we go ahead if not as i say you're under no obligation [usr] ok [sys] there [usr] and would you have availability today if need be [sys] is it affecting the use of your toilets and things [usr] not [sys] that at the moment [usr] toilet [sys] or is it just the bathing [usr] but [sys] sofas [usr] i i can't i what i've noticed that in the shower it's probably happening in the bath too it's rising what i'm thinking is interestingly the sink the basin in both rooms are fine but i think if they get used it's coming up through it's leveling it's rising in the shower and the bath if that makes sense i don't know whether what that signals to you [sys] ok still rising right if the toilets are working fine it wouldn't necessarily classed as an emergency but it would be a priority response it possibly would be monday [usr] ok all right no [sys] because [usr] ok [sys] it goes off [usr] i'll [sys] working [usr] leave [sys] days [usr] it i'd it to be done before then of course all right then [sys] no [usr] thank [sys] not a [usr] you [sys] problem at all sorry about that [usr] thanks ok bye bye | 9Sales Lead
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[sys] thank you for calling dina road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press four for redemption good morning [usr] hi how you doing my name is [pii] calling from i'm looking [sys] right [usr] to see if we could get somebody out to have a look at our birmingham site [sys] in [pii] [usr] yes [sys] did you say you've come through to dino road in carried here we only service [usr] ohh [sys] [pii] [usr] hi that's the [sys] i don't know if you want to check on the website there i know that there are different franchises of dino road you'd need to check one local to the [pii] area if you have a look [usr] i [sys] on the website [usr] i came up that your number they're alright ok i'll go back to them and see if it ring you a different [sys] no [usr] number [sys] problem sorry about that [usr] alright thank you [sys] thanks a lot bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners [usr] hm [sys] with british gas [usr] british guest [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hello it's me sorry i've been cut off [sys] ok [usr] i i need to book an engineer [sys] and do if you have british gas [usr] yes [sys] on care [usr] yes british gas customer [sys] right let me just put you through to them they'll take the details and then get somebody out for [usr] ok [sys] you all right [usr] thank [sys] 26 [usr] you [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us you are through to [pii] in the home care services department i'm one of the solvers how can i be of assistance [usr] hello i'd to book an engineer because our mixer shower mixer buys broken we bought a new one we need to replace the broken one [sys] hold for me one second are they [usr] hello [sys] hi when we do not cover the shower and its parts [usr] ok i [sys] ok [usr] see [sys] unfortunately otherwise we'll have [usr] ok [sys] to pay a fee for it ok [usr] ok no problem [sys] ok then [usr] thank you [sys] ok [usr] for [sys] bye [usr] letting me know thank [sys] it's a pleasure [usr] you thank [sys] bye [usr] you bye good bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good morning you're through to how can i help [usr] hi there i'm i'm due to meet someone at the property for a drainage survey and i was wondering if you could tell me what time you think they'll be there [sys] it be somebody from the local dior office i i wouldn't know they would the process that they follow is that they will give you a quick call when they when they're due to arrive at your property there [usr] right ok thank you [sys] right ok thank you bye bye | 9Sales Lead
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[usr] we'll go on soon don't worry [sys] hello [pii] how can i help [usr] hello i wonder if you can give me some advice please my son has recently moved into a house and he's got a he's he's in before christmas et cetera and got all sorted and he's having a party tonight and now his toilets blocked he usually knows what to do with the blocked toilet from where he lived before because he could access the the drain outside he'd lift the drain cover up and he'd get his the giant rods that screw together he'd get that down there and he could clear the blockage but we've discovered now that the the drain cover is out the back covered in flagstones which is the most stupidest thing anyone's ever done but is have you got any recommendations of what he can do temporarily cos obviously he's not gonna be able he's tried to lift the flagstones up today but that's that's he just can't do it that's something he's gonna have to get done probably next week if he gonna get get someone round to do it but have you got any suggestions at all for him to clear his toilet temporarily anything to pour down there or [sys] you just have to bear with me i just have to ask the drains department [usr] all right thank you ok [sys] hello hello [usr] hello [sys] no all we can recommend is obviously that we let it get unblocked through the manhole cover unfortunately [usr] ok all [sys] ok [usr] right [sys] thank [usr] thank [sys] you [usr] you [sys] bye [usr] bye | 9Sales Lead
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[usr] i'll just explain that [sys] thank [usr] we've [sys] you for calling dino rod partners with british gas [usr] cos the [sys] please listen [usr] worked [sys] to [usr] with [sys] the [usr] british [sys] options [usr] gas [sys] carefully we [usr] they [sys] can [usr] you [sys] get [usr] know they sort [sys] you to [usr] of kosher [sys] the right [usr] rather [sys] team [usr] than [sys] if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] did you get that one up then paul or not ok right i don't think it won't be that one cos obviously that that one's going that way that's rainwater i think that's we [sys] our local [usr] when rob [sys] teams [usr] did it [sys] of [usr] we [sys] expert engineers [usr] decided [sys] are available [usr] it was rainwater [sys] across [usr] only [sys] the [pii] 24 7 365 days a year i said i want [pii] [usr] hello [sys] hello how can i help [usr] hi sorry yes i've got a blocked drain in outside the house on our drive i've lived [sys] right [usr] in the manhole cover and it's absolutely chock [sys] right [usr] how do i go about getting it sorted out [sys] ok we should be able to have a look at that before we get that far does that drain as far as just take waste water from your own property [usr] i think [sys] there's [usr] it's [sys] no one coming [usr] in the house [sys] in from [usr] next [sys] elsewhere [usr] door i think well it's a coach house next door it's not it's a an upstairs coach house [sys] right ok not a problem because if it's a shared drain between more than one property it may be the responsibility of the local water authority [usr] ok [sys] as opposed to yourself [usr] ok [sys] any drains are shared since 2011 2012 they became the responsibility of the water authority and your bills effectively paid to keep those clear [usr] ok [sys] we don't really want to be charging you if you don't have to [usr] it's it's well it's definitely shared cos the the down pipe comes down through in our garage and then goes out into [sys] and [usr] that [sys] then [usr] and [sys] goes [usr] that's his [sys] out [usr] waste [sys] through that one [usr] and [sys] does [usr] goes [sys] it [usr] into that as well [sys] right ok i mean it's worth speaking to the water authority i mean do who you pay your water bills to on top of your [usr] it'll be thames water th water [sys] if you give thames water a call they should be able to confirm it if it isn't obviously we don't mind coming out no problem [usr] that's [sys] at all but we don't really one well for one we don't want to be charging it and for two we're not supposed to touch them if [usr] ok [sys] they're their responsibility [usr] cool [sys] we get told off especially especially [usr] right ok [sys] seemingly by thames water for some reason i don't know they really don't it [usr] ok [sys] for [usr] doke i'll [sys] it [usr] i'll [sys] but [usr] give them [sys] i mean [usr] all now and then i'll get back to you if they don't if it's er [sys] do [usr] if [sys] you do [usr] they [sys] you want me to grab the number for their wastewater team [usr] if [sys] because they have a [usr] could [sys] separate team [usr] that'd be fantastic [sys] for it give me a minute they'll make it terribly easy to find as well from here i have seen this before to get through it's just there we go if you give him a call it's [pii] [pii] [pii] [usr] ok [sys] and if you if you just saying you say you've got to block each on a shared sec what you believe is maybe a shared section to be truthful what will generally happen is cos it's only been about 10 years they don't always know what is and isn't theirs [usr] right [sys] sometimes [usr] ok [sys] they'll sometimes they'll come out and be nice enough to do it for you even if it's not shared just to establish whether it is or not [usr] ok [sys] you might get away with not paying for it even if it is technically yours as well but [usr] all right well [sys] i have [usr] we'll [sys] a word [usr] get [sys] if not by all means good go we can we can do it but no hopefully you don't have to pay all [usr] ok [sys] right [usr] that's great thanks for the advice then [sys] you're welcome cheers [usr] you [sys] thank [usr] have a good [sys] you [usr] day bye bye [sys] and you bye bye | 9Sales Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation good morning you're through to my name is [pii] how can i help today [usr] good morning [sys] the changing [usr] yes [sys] of what sorry [usr] i would to book an appointment [sys] changing [usr] and and get a quote for the changing of a tub in the bathroom please [sys] in the bathroom [usr] this is [sys] ok [usr] aaa basin [sys] and [usr] tap [sys] is it a domestic or a commercial property domestic [usr] a base [sys] and do you have a policy with british gas for your plumbing and drains ok but this is not included in the [usr] it is do [sys] in the home care policy is that right ok that's fine i can just take some details down [usr] i do [sys] from [usr] yes [sys] you and i can get this all organized could i take your postcode please [usr] assume it isn't [sys] thank you [usr] yes yes it is r g [sys] ok [usr] 40 [sys] and can i take the first line of your address as [usr] j [sys] well please [usr] n the house [sys] ok [usr] name is [pii] ok and it's located [sys] let's [usr] on [sys] just bring [usr] [pii] [sys] some details up now [usr] right [sys] got it ok and can i take your name as well please thank you [usr] yes sure yes my my first name is [pii] [sys] thank you that's great [usr] and [sys] and can [usr] i will [sys] i also take [usr] spell [sys] your best [usr] my [sys] contact [usr] surname [sys] telephone [usr] for [sys] number [usr] you [sys] as well [usr] [pii] [sys] please that's great thank you can [usr] yes [sys] i also check [usr] it's [sys] with [usr] [pii] [sys] you is there anybody at the property going with any vulnerabilities or [usr] [pii] [sys] medical conditions ok fantastic what i'm gonna do now is just get this all sent through to our local office and what they will do is they will give you a call and [usr] no [sys] they will arrange with you to discuss going out and doing the actual work and prices and on if you do decide to go ahead then it's payment on completion to the engineer by cash or card but i say they'll ring you first and they'll arrange with you they'll discuss prices [usr] ok [sys] they'll discuss work and then if you're happy to go ahead then they'll go and do the work for you [usr] ok [sys] ok i'll give you a ring as soon as you can and get it all sorted for you alright thanks a lot you take care bye bye [usr] fine thank you i understand i understand ok perfect thank you cheers cheers bye | 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hey you're free to diner [pii] speaking how can i help you [usr] hi now what it is is i logged a call or a job with yourself earlier today and i was just wondering if i get a status update as to whether or not they're going to be able to come out today to the property [sys] what's the postcode [usr] it's eh [pii] [sys] [pii] [usr] [pii] [sys] and what's the first line of the address please [usr] it's [pii] [sys] and your name please [usr] it's [pii] [sys] i'm just having a quick look for you [usr] all right thank you [sys] has been dispatched out to the engineer it is with the engineer at the moment what i can do is if you can bear with me i'll pop you through to the office and see if they can give you a bit more of an update [usr] that'd be helpful thank you [sys] no worries just bear with me while i'll just pop you through [usr] ok thank you [sys] ok whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how inconvenient household issues really are we won't ever make you pay for a call out sound good get to know us better and book your service today at dino.com when it comes to moving house you've got enough to think about without the worry of dodgy drains and plumbing problems don't take the risk ask about a free healthcare check from the friendly team here at new edinburgh after all when it comes to a new home you have complete peace of mind and did we already mention it's free schedule yours in just a moment at dino edinburgh our dedicated plumbing team is ready to help with much more than just a leak or two big job or mall we'll get it sorted from fitting a new tap to an entire broom suite with us you're getting the care and attention of friendly local experts backed by the latest technology and of course it all comes to you with the dino promise of clear pricing and fixed rates to find out more please visit dino.com whether your drains blocked or your taps le trust dino edinburgh to fix the op our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how inconvenient household issues really are we won't ever make you pay for a call out sound good get to know us better and book your service today at dino.com when it comes to moving house you've got enough to think about without the worry of dodgy drains and | 9Sales Lead
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[sys] welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome thames valley region is a franchise of dino rod experts in drain clearance and repair how can i help [usr] good afternoon i don't know if you can help me tonight it's [pii] calling from scry fix [sys] hello [usr] hello right it's only a quick one i'm the national account manager with his screw fix for all the dino franchises right throughout the country i'm just ringing up yourselves at er tv r just to find out who my best point of contact is there for us is looking to get a bit more of a trading relationship with yourselves [sys] ok well that was a guy called [pii] [usr] yep [sys] with a kkristian he's out of the office at the moment but i can give you his email if you'd [usr] if possible please yes thank you [sys] ok all right bear with it's [pii] as i said with a [pii] [usr] yep [sys] and it's [pii] [usr] yep [sys] [pii] [usr] yep [sys] [pii] [usr] [pii] right no problem that's great is that it's just [sys] ok [usr] 100 and one different franchises i'm trying to get through to work out who i need to [sys] and [usr] deal [sys] they're [usr] with [sys] all [usr] you and everything else [sys] ok [usr] no problem thank you very much for your help then [sys] no problem bye bye [usr] thank you bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon here at how can i help [usr] hello i was wondering if you have a plumber available to come and do an unblocked toilet in [pii] [sys] ok is it the only toilet that you have access to or is there is there another that you can use at the moment [usr] we've got another toilet available it's for my elderly father in-law who's bed bound it's a matter of timing [sys] ohh right [usr] to [sys] ok [usr] make sure someone's here to let somebody in [sys] all right ok would this be the only door at the top that's blocked just to obviously [usr] it's [sys] help [usr] the only [sys] me [usr] toilets [sys] prioritize [usr] blocked [sys] it for [usr] yes [sys] you it ok that's fine let's have a look we could get it seen to today for him that's fine it would start at £212 to have it unblocked and that includes va t but it would be any time between now through till six i can't give you a specific time unfortunately with the only being emergency work that's being carried out over the weekend [usr] ohh [sys] our engineers [usr] right [sys] just get to each job as quick as they can because it's solely emergency work that need them to be there obviously as quick as possible [usr] do you have appointments during the week [sys] again it wouldn't necessarily be a set time i'm afraid it would be either all the appointments between eight and six or we can narrow it down a little bit to half days it could be in the morning between eight and one or the afternoon between one and six if it's something more specific i would probably recommend speaking to our local office but they unfortunately close today at 12 there's no one there at the minute to obviously with they won't be back open until monday [usr] right ok all right we might have to leave it then cos i said it's a matter of timing i think to be honest we need someone that can be here within [sys] someone [usr] an hour [sys] there [usr] of time frame all right i will see if we find a local plumber that to see if they can attempt it [sys] apologies there not not a problem [usr] don't [sys] at all [usr] worry [sys] sorry about that [usr] thank you very much cheers thank you bye [sys] bye [usr] bye [sys] now | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening you're speaking with [pii] how can i help [usr] no we've we've got a a flood in one of our rented properties at saint edward's hospital leak and i don't know whether you could help or not just desperate [sys] sorry what is it that's in the property [usr] it's it's a drainage block the outside has has filled up it's in the basement and it's filled up and it's come into the into the cell into the basement itself [sys] right ok and have you got covered with british gas [usr] no no no i've got no cover nothing that [sys] right ok right let me just think are you the the landlord [usr] we don't know how long we can it's not been here and it was the next door neighbors that alerted us and we've come and it's come into the obviously into the basement to the house itself and it's it's chock a block outside my husband's trying to he's got some blood and that he's trying to do it but it's it's not [sys] is [usr] working [sys] it a that's blocked is it in [usr] yes [sys] in your property boundary or is it [usr] it's it's our i think it's our property it's a leasehold house it's a it's a leasehold and we've tried to get a hold of the the the people that maintain it to find out more but obviously we haven't been able to because we've only just noticed it well we only just come ourselves tonight we don't you know we've not been able to contact anybody really [sys] and it at this time of the night they they wouldn't [usr] you wouldn't do [sys] is [usr] anything [sys] it no is [usr] ok [sys] it the is it a shared drain is it a flat or a house or [usr] it's a house it's a it's a house it's an end of terraced house really [sys] right ok [usr] i well perhaps if we can try and perhaps just do something tonight and then just perhaps if we need you tomorrow have have you got somebody local that could come out tomorrow [sys] it is a rod that we use that as part of british gas [usr] all right [sys] it [usr] just [sys] really [usr] part [sys] just depends [usr] of [sys] obviously what what it is that's blocked [usr] ok [sys] if it's if it's within the boundary of your property [usr] well it's in the boundary it is in the boundary of our property yes cos it's in it's outside it's a little yard where the drain is which is blocked [sys] right ok and it's just that it's a block drain is it is it waste or anything that's coming back through or is it just kinda [usr] i i don't know why it is that stinks absolutely stinks i don't know what it is to be fair i have no idea [sys] right ok [usr] i i don't even know if it's our responsibility i i it could well be the estate management but obviously we've had to come in and we've had to move stuff and sort things out [sys] it's probably best if you if you check with that first [usr] ok [sys] then and it might well be that it's it's their responsibility [usr] ok [sys] but hope you get it sorted [usr] all right then all right then thank you [sys] ok [usr] all right thank [sys] thank [usr] you very [sys] you [usr] much bye [sys] bye [usr] bye bye bye [sys] bye [usr] bye bye [sys] bye [usr] bye bye bye bye [sys] right | 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at [pii] how can i help [usr] hello i my name's missus [pii] and i came out to see took at my lake on new year's day and he said somebody will be coming this morning to do it and nobody's been [sys] ok our morning appointments are between eight and one [usr] ohh right [sys] if it was a morning appointment they would still have time but i can happily check for you what's [usr] will [sys] the post code and what's the postcode [usr] [pii] [pii] [sys] and what's the first line of the address [usr] [pii] [sys] ok let's have a look ok it needs to be rebooked i can't see anything on here at the moment for today for them to attend how is it that [usr] ok [sys] this job booked in with us and because i can see it's with our key accounts team which is normally booked in via insurance or a company that would look after the property [usr] well he said somebody would definitely come on monday morning [sys] ok [usr] on wednesday morning it were monday when it came [sys] i can give you the local cloth [usr] was it [sys] in there [usr] was quite it was quite it was quite it was quite late [sys] ok [usr] he said it might need digging out [sys] right ok [usr] he said it it would be too late but the water's still coming up [sys] right i can give you our local offices contact number it might be worthwhile just speaking to them if they've said that they're gonna come back out then obviously it might be worthwhile just speaking to them because they've not put that down on their notes here they've just said [usr] ohh [sys] it needs to be [usr] it [sys] rebooked [usr] it was a british gas van that came it was a british v gas british gas van that man that came because i didn't think it was then when he turned up cos i were expecting dino come to come and he was from the van fed british gas on it [sys] ok it's one of the british cap engineers that's fine [usr] what's [sys] as i said could [usr] what's [sys] you [usr] the number [sys] certainly it's [pii] [usr] [pii] yes [sys] [pii] [usr] [pii] [pii] that's my num number [pii] [sys] that's correct [usr] that that's right i ring that number [sys] that's correct if you give them a call they'll be able to let what's happening with that because as i say they've they've not put that down in their notes unfortunately [usr] ohh [sys] that [usr] god [sys] they would need to have that checked [usr] i did [sys] and [usr] sign it i asked me to sign the thing and i signed it [sys] no of course [usr] but i noticed that i when i signed it it said i know on the thing that i signed i'll ring that number shall i [sys] that's correct if you give them a call they'll find out what's happening with that because obviously if they said they're gonna come back out then they should get that sorted [usr] he definitely [sys] for you [usr] said my friend was here as well and she had just rung this morning and said have they come and i said no well she said he definitely said wednesday am [sys] no of course [usr] he said do you want m or pm and i said am and they and nobody's nobody came out [sys] ok [usr] i'll ring that number anyway and see what they say [sys] give them a call and find out what's happening ok [usr] ok thank [sys] have [usr] you [sys] a nice [usr] bye [sys] day bye now | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] sure [sys] we record calls for quality and training purposes speaking to how can i help [usr] hi my name is [pii] i'm phoning around for quotes to see how much it cost to unblock unblock my drains i can appreciate that an assessment would need to be done [sys] ok [usr] but [sys] i'll give you an indication is it residential or commercial incidentally [usr] residential [sys] residential i'll give you an indication then and i'm assuming you don't have a contract with british gas for plumbing and drains [usr] no [sys] no i mean if it's just a blockage that needs [usr] yes [sys] clearing whether it's inside or out if it's just a blockage no other underlying issue that's causing it that needs sorting or anything that you'd be [usr] yep [sys] looking at 180 including that to do it but i mean [usr] including the [sys] you [usr] yep [sys] know i need to include in fact if it's just blocked but as you rightly said i mean come out and look at it first anyway but there's no call out charge they go out and look at it before they do any chargeable work confirm the issue confirm the final figure you can say yes or no from [usr] yes [sys] there but if it's just blocked that's what you'd be looking at [usr] that's not too bad ok i'm not gonna book just [sys] no [usr] now [sys] problem [usr] but that's a really good price but [sys] no [usr] thanks very [sys] problem [usr] much for [sys] you [usr] help [sys] know where [usr] thank [sys] we [usr] you [sys] are [usr] appreciate [sys] i wanna take [usr] that [sys] it further [usr] that's [sys] take [usr] good ok [sys] care [usr] thanks [sys] bye [usr] thanks [sys] now bye [usr] [pii] ok [sys] bye thank [usr] thank you [sys] you bye [usr] bye [sys] bye [usr] bye bye | 9Sales Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold hi you're through to how can i help [usr] yes you might be able to i just went down to one of our houses in ipswich and had a look round and that and three manholes are full of everything and er i tied up with a rod and i can't even move nothing at all and i just wondered how much you charge to come out and do it as [pii] [sys] is it is it a tenanted property [usr] yes [sys] ok no problem can i take the postcode please [usr] right i have i've got many in that i have to look right that is ip one [sys] ip [usr] 55 [sys] one [usr] [pii] [sys] i've [usr] yep that's the one [sys] just a second [usr] that's [pii] [sys] sorry say that again [usr] [pii] [sys] ok just gonna quickly make an account [usr] got many different places now i have to have a bit of paper with me too then that the post codes [sys] hm will it be yourself that's gonna be on site or the tenant [usr] not the tender that'd be myself [pii] [pii] [sys] [pii] i va [usr] [pii] [sys] n thank you and what's the best contact number for you [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] when [sys] fine [usr] i know when i know i'll i'll just come up there and er [sys] no of course of course can i take what we need to do is just make a billing address as well as the property can i take your details as well please [usr] i can't [sys] can i take your post [usr] sorry [sys] code [usr] that's just echo right that's ip [pii] [sys] [pii] first line of address [usr] [pii] [sys] perfect thank you and just to ensure it's for a private job you don't have a policy with british cars for your plumbing and drains do you [usr] can you repeat that i [sys] do [usr] could [sys] you [usr] get an e all the time [sys] ok i am i on speaker [usr] you're on loudspeaker [sys] that's probably why there's an echo can you hear me now [usr] i just heard that last three words what you said [sys] ok my question was do you have a policy with your sorry for your plumbing and drains [usr] i'm i'm sorry but i cannot understand you you say you're on a loudspeaker [sys] no i have you got me a loudspeaker [usr] no i ain't got a loudspeaker i'm just talking straight off my phone [sys] ok let me let me give you a call and maybe it might it might be better [usr] ok all right thank you very much [sys] no worries | 9Sales Lead
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative good morning [pii] him [usr] hello good morning [sys] ok [usr] we got somebody to come out for my mum who's got dementia at the the end of last week but they couldn't solve the problem and we got passed [sys] ok [usr] on to to do the job [sys] yes [usr] but i've seen that we've been charged for it i was just calling to talk that through and see if that's [sys] what's [usr] correct [sys] the postcode [usr] or [sys] please [usr] that was for [pii] hes [sys] [pii] [usr] no s for [pii] [sys] don't know that's an area we look after where is that based where is that address [usr] that's in [pii] [sys] no it's not us let me get you a contact number for your local office we're down in bear with me ok [usr] ok ok is this just i know though [sys] this is dino plumbing [usr] ohh right ohh it's not dino rod [sys] no no i can get you a number [usr] ok [sys] for you or do you wanna [usr] i i think i can look it up quick sorry i'm i'm sorry [sys] no [usr] to bother [sys] worries [usr] you then sorry [sys] i was just gonna say if you the charges come from british gas you'll need to speak to them [usr] i [sys] rather [usr] just [sys] than dino directly because the charges come from british gas [usr] ok [sys] alright [usr] lovely [sys] thank [usr] thank [sys] you [usr] you [sys] bye bye [usr] ok | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to diner house british gas [pii] speaking how can i help [usr] hi i was just wondering if you could help me i'm phoning from falls road dental care in [pii] and i was wondering if we could get somebody out asap to have a look at one of our drainage systems [sys] sure ok it is a different number that you need to ring can i just give you that number it's [usr] yes that would be great [sys] [pii] sorry [pii] [usr] [pii] [sys] [pii] [usr] [pii] brilliant thank you [sys] you're welcome bye now [usr] all [sys] bye [usr] right [sys] bye [usr] bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] speaking how can i help [usr] good morning i wonder if you can help me i've got a walked drainage system loading from my toilet in the house i'm wondering if i could arrange for someone to come out and inspect it just as soon as you possibly can [sys] sure is it for domestic or commercial property [usr] that's a domestic property [sys] ok the rate today is £255 including va t to to block [usr] to unblock that's fine sorry 100 and 55 plus five [sys] 255 [usr] what's that right [sys] 255 including va t [usr] right no worries and then that's a guaranteed there's no extra cost on top of that [sys] say that again [usr] there's no extra cost on top of that [sys] no that's including va t [usr] right ok let me speak to my partner and see that [sys] ok [usr] and i'll give you a call back [sys] all right thank [usr] right thank [sys] you bye [usr] you very much cheers bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hi [sys] hi [usr] i'm [sys] there [usr] at [sys] you [usr] daughter's [sys] sorry [usr] house [sys] at dino [usr] and [sys] how [usr] i've got [sys] can i help you [usr] sink in the bathroom do you want to be for a call out [sys] there's no call out charge to unblock tonight it's gonna be just one moment [usr] all right i'll give that [sys] sorry [usr] one a miss thank [sys] i just had it open [usr] thank [sys] a minute [usr] you [sys] ago it's gonna be 286 all right | 9Sales Lead
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[usr] in the flat it's not nice [sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes [usr] on the floor it's lots of oil [sys] on down the road [usr] hi there mate i'm just wondering if i could enquire about we've got some blockages [sys] ok [usr] i was wondering [sys] not a problem can i take the postcode please [usr] yes it's [pii] [sys] [pii] [usr] [pii] [sys] well unfortunately that's a postcode area that we don't cover but i can give you the number for the local diner office and they'll be able to arrange a call out for you [usr] please do that [sys] not a problem just let me know once you're ready and i can give you the number [usr] thank you let me just get my keypad yes fire away please [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok thank you very much [sys] you're welcome have a nice day bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to go at dino how can i help today [usr] hi i had someone come out earlier in the week and i'm aware that i probably need to pay for it [sys] right ok can i take your postcode please [usr] it's [pii] [sys] yep thank you for that can i take your first name address as well please [usr] [pii] [sys] thank you for it the details up for you can i take your name as well please [usr] it's [pii] [sys] great thank you for that i got the job down on file for the 27th [usr] my this day [sys] there we [usr] already [sys] go the [usr] last [sys] one the washing machine backing up [usr] it was and still is [sys] ok no that's perfect i i'll put you through to write about to to to pay for the work for you bear on a second [usr] thank you [sys] hello is that miss [pii] [usr] speaking [sys] hello i'm calling through to pay a bill [usr] yes [sys] lovely ok let me have a look at your account we came out on the 27th that was earlier this week on monday and that's the 180 charge i believe let me double check [usr] wow [sys] no £90 for this visit [usr] because he didn't solve the problem [sys] right ok it's £90 that's not a problem let me open it up ok can i take an email address i can send you a receipt [usr] sure it's [pii] [sys] all right yup [usr] [pii] ip er [sys] yep [usr] 3110 [sys] yup [usr] [pii] [sys] lovely and i can take the long card number whenever you're ready [usr] it's [pii] [sys] [pii] yup [usr] [pii] [sys] [pii] yup [usr] [pii] [sys] yep [usr] [pii] [sys] lovely and the expiry date [usr] is [pii] [sys] and the three digits on the back of the card [usr] [pii] [sys] just down the street lovely it's all gone through and i've sent receipt to you as well [usr] excellent bears [sys] brilliant thank you very much thank you cheers [usr] t [sys] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi calling how can i help you today [usr] hello i'm just wondering i've got a bit of a drain problem i mean it's it's blocked what is your charge and this is in [pii] [sys] this is [pii] you've called through [usr] my [sys] the the [usr] god [sys] head office in [pii] but i can run through the prices now the call out fee is free it'll cost anything to get engineer around they'll come around and give you a free assessment and then a no obligation quote all that means is you can decline it on the spot if you the payment is taken when completion of work is done via cash or card when the work is fully [usr] all [sys] completed [usr] right [sys] it's all [usr] but do you [sys] that's [usr] know roughly [sys] when we have [usr] what [sys] to [usr] would [sys] pay [usr] be your hourly rate you would do can you give an indication [sys] yes it's not an hourly rate it's a standard price per job the standard price is 100 and £70 with a already included [usr] ok 170 va included that's not bad is it that's quite good because this is what happened with all the the more independent smaller they they tell us well one hour £60 but then it could be two hours and then if we only do 10 minutes we will charge you the whole hour one event quoted me at least £100 an hour but then you can't tell me [sys] hello [usr] but i am in [pii] though i i've been trying a couple of down road london number i can't get through [sys] ok i can i can get you passed over to someone that's local to you obviously we'll be able to get an engineer out to you it would just have to be through the local office to yourself if i can take [usr] but [sys] your post [usr] can you [sys] code [usr] give me [sys] i can [usr] the number [sys] have a look [usr] though [sys] for you [usr] can you i can [sys] if i if i can take your post card i can have a look [usr] the post code is [pii] [sys] that was [pii] [usr] [pii] not [pii] that's not [pii] and he i was given a number they're not just picking up [sys] the number's not picking up right ok no worries i'll i'll get it for you [usr] ok [sys] just bear with me a second right ok i can pass you over to him now if you [usr] yes [sys] no worries have a nice day [usr] you too bye bye [sys] bye bye [usr] this is just to get down the road [sys] good morning [pii] speaking [usr] hello are you servicing [pii] [sys] unfortunately not no [usr] what are you then [sys] we're in [pii] [usr] i can't believe it i'm being put from pillar to post here all i wanted i was given a number a down road number for [pii] and i've gone to [pii] [sys] that's not us i'm afraid sorry [usr] do you have a number though for [pii] [sys] i don't i'm sorry [usr] all right ok thank [sys] ok [usr] you bye [sys] thank you bye | 9Sales Lead
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[usr] i don't know where that [sys] thank [usr] further now [sys] you for calling dino rod [usr] my [sys] partners [usr] god [sys] with british gas we record calls for quality and training purposes [usr] do they is where school [pii] master [sys] good morning sir good evening sir you're welcome to british gas my name can i ask can i take your name please [usr] hi my name is [pii] [sys] thank you and how can i help you today [usr] hi i was sorry i keep saying i was we made a problem my dream i was just wondering how quickly somebody could come out if they were needed and i just try to get my husband to fix it and i was just wondering obviously it's nearly new year's midnight and i just i was just wondering what happens if we need somebody to come out [sys] what's the problem you're having [usr] well water's started coming up our bathroom sink with pool water and now it's [sys] drainage [usr] all working out the back of the sink [sys] ok that's fine i'll have a look for you do you have a home care contract with us [usr] no i used to want to do it in general but i don't think i do anymore [sys] that's fine i'll have [usr] ok [sys] a look for you see what [usr] and i just check [sys] what [usr] the di is it sure how long it would be thing [sys] ok with it being new year's and with it being new year's and bank of tomorrow the earliest we've got available showing appointments at the moment in the area we would well in in any area at the moment would be for tuesday [usr] jesus christ i've got water piss on the floor right ok i'll phone back i i don't know what to do [sys] ok [usr] i'm gonna tell [sys] sorry [usr] my husband to fix it no no i know i'm up all the time i'm really no problem i'll phone back i'll try and fix it and i'll phone [sys] ok [usr] back [sys] now thank [usr] thank [sys] you [usr] you happy new year thank you [sys] ok [usr] bye [sys] thank you bye bye | 9Sales Lead
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[usr] ok [sys] good morning [pii] plumbing [usr] hello i was just wondering [sys] ok [usr] if we could possibly [sys] can [usr] get someone out to have a look at our drains [sys] ok we're dino plumbing it's [pii] tend to deal with drains is it a block drain that you have [usr] it is yes sorry [sys] i can no no worries at all i can give you their number if you wish [usr] yes please [sys] no problem do you have a pen ready [usr] i do [sys] it's [pii] [usr] yep [sys] [pii] [usr] ok perfect thank you very much [sys] you're welcome thank you [usr] thanks bye [sys] bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at how can i help [usr] hi can you give me a quote please on a descale of a soil pipe approximately about 6 m long [sys] right let me give you the number to that office what's the post code of the property [usr] it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] ok have you got a pen and paper to note this telephone number down ok [usr] i have [sys] the number call [usr] [pii] [sys] is [pii] [pii] [usr] right [pii] [sys] [pii] [usr] [pii] it's [pii] [sys] [pii] yes [usr] 09511 [sys] yes please [usr] that's my local training space is it [sys] all right take care bye bye [usr] perfect thank you very much bye bye | 9Sales Lead
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[usr] british gas won't pay [sys] book [usr] for [sys] qualify [usr] it [sys] card to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports you have received please press [pii] good afternoon [pii] [usr] good afternoon can i ask do you just [sys] it depends [usr] do you work [sys] on the [usr] out of [sys] what's [usr] hours [sys] the problem at the property [usr] we've got a blocked toilet two pensioners only one toilet in the household and they're with british gas and they they said they use yourself dino rod but they can't get somebody [sys] have [usr] out [sys] they got a british gas policy i wouldn't be able to book a job in for you they'd have to do it through their policy [usr] no my question was do you work do you [sys] we [usr] work [sys] do [usr] out [sys] if [usr] hours [sys] it's an emergency [usr] that was all i just wanted to know do you do out of hours [sys] is it the only [usr] would [sys] toilet [usr] that be classed as an emergency [sys] it would be classed as an emergency yes alright no worries [usr] all right [sys] bye [usr] that's lovely [sys] bye [usr] thanks ever much thank you bye | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name [usr] great [sys] is [pii] can i help [usr] hello [sys] you today [usr] i i live in a in a a block of flats in aaa building of flats and there's a a covered manhole in the communal corridor and it's it's it used to be outside when when the four building was built and and there was water coming up through it earlier [sys] right [usr] and we looked through and we looked we uncovered the manhole and had a look earlier and it it seemed it was blocked and you could see sewage had come up [sys] right ok is it a domestic or commercial property [usr] sorry i'm just been told that someone else from the building has got through to you i'm gonna i'm [sys] ok [usr] gonna hang up this one and let her carry [sys] no problem [usr] on [sys] no problem thank you much for your call [usr] thank you bye [sys] take care | 9Sales Lead
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[sys] good morning diner [pii] speaking [usr] hi hi are are you open today [sys] we are [usr] yes right ok i'll i'll get someone to give you a call back what time do you have is it 24 7 then [sys] in regards to what sorry [usr] some drainage work i think [sys] ok the office hours are eight till five [usr] 8825 right ok ok all right no worries i'll i'll i'll just pass your number on all right [sys] all right then thank [usr] thank [sys] you bye [usr] you cheers | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help you today [usr] ohh hello there i'm just wondering if we can get an engineer to come out today and and block a drain for us [sys] i take the post called [usr] it's tf three that's [pii] 34 te [sys] she she just having a little [usr] sorry [sys] have you got a pen and paper [usr] have i got a what [sys] pen and paper [usr] er i've got plenty of paper i'm just getting a pen [sys] no worries [usr] just bear me [sys] no worries [usr] it's er sod's low isn't it when you need a pen you can never find one [sys] i know [usr] alright take care right i think the phone i hope it works bear with me a sec [sys] no worries [usr] right ok [sys] you are there [usr] ok [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] is that a telford engineer or something [sys] that's right that's your local office [usr] ohh ok [sys] if you give that a call they'll be able to get you booked in with an appointment [usr] brilliant ok thank you very much [sys] no worries have a nice day | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plunk services press two or if you have an existing home care policy it's three i'm sorry did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon speaking to how can i help [usr] hi i've had a apartment block that had quite a major leak [sys] ok [usr] and it all all went down into the basement area and the last report i have had is there's about 200 millimeters of water in basement and it needs pumping out [sys] right ok i mean [usr] the leak's [sys] where [usr] been sorted [sys] is it is that i was gonna say has the leak been sorted right it just [usr] the [sys] needs pumping [usr] leaks [sys] out [usr] the [sys] right [usr] leaks been fixed that's all done and we just need the water pumping out now of the basement [sys] right [usr] it might have gone down a bit we're not sure the last report [sys] ok [usr] i've got is a roughly about 200 millimeters of water in the basement [sys] what's the postcode please [usr] the postcode is [pii] [pii] delta [sys] [pii] [usr] sorry [pii] 12 delta alpha [sys] [pii] right hold the line for me i'll get you directly through to the office that cover that neck of the world they'll go over cost and availability and go from there [usr] perfect thank you very much [sys] no problem won't be a sec thank you thank you for calling plumbing yorks and links please note all our calls are recorded for training and monitoring purposes please wait to be connected to the next available member of team thank you good afternoon i i i'm in [usr] hi there [sys] hiya [usr] i'm just calling we manage a block in sheffield [sys] spend time [usr] where [sys] now [usr] we had quite a extensive leak [sys] no [usr] happening but it the leak's been [sys] thank [usr] fixed [sys] you [usr] fixed [sys] much [usr] however there are 200 millimeters roughly of water in the basement and we need to have that pumped out [sys] right that would be the drain side not the plumbing side [usr] i [sys] we don't [usr] was just [sys] cover [usr] transferred [sys] that it's the [usr] to [sys] drains [usr] this i've just been transferred to this [sys] all right i'll transfer you back they'll be able to transfer you to the right department [usr] ohh right ok [sys] you all right thank you hello welcome to british gas services limited please enter your account number | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] what time is it [sys] we record calls for quality [usr] what [sys] and training purposes [usr] to work [sys] through to dino pass be gas [pii] speaking how can i help [usr] hello could we send someone out to look at our drains today please [sys] do you have a home car car [usr] i don't know [sys] you don't [usr] no [sys] ok is it a property where you live [usr] it is well it's next it's it's next door but it's i think it's coming from our side of the fence if what i mean [sys] what what's next door [usr] the house next door they [sys] the [usr] they've got [sys] last [usr] the [sys] night [usr] the manual [sys] is the issue on the on a neighbor's property [usr] it is on a neighbour's property but i think it's our responsibility [sys] they need to ring then if it if the issue is coming from their property well if it's shared drains to be honest with you you need to bring the water board because we wouldn't deal with shared drains [usr] all right ok then ok [sys] ok [usr] thanks [sys] thanks [usr] thanks [sys] bye [usr] bye | 9Sales Lead
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[sys] your brain morning [usr] hi good morning i'm just wondering if you could help me i'm just wondering if you've got any positions available for a reactive [sys] you [usr] drainage engineer [sys] not at the moment but i can certainly take your number [usr] if you don't mind [sys] i haven't done it before have you [usr] i'm still doing it now mate i've done it [sys] right [usr] for 20 i i'm still i've done it for about 20 years [sys] have you [usr] but i've just moved to at the present i'm working for subs in [pii] and i'm traveling to [pii] every day [sys] ohh [usr] and [sys] bloody hell [usr] i'm just running somewhere closer to home mate [sys] well you've been doing the same work anyway then you've been [usr] ohh [sys] doing it scam [usr] that [sys] over in [pii] area [usr] that's that's correct [sys] cos they did the contract for us didn't they up there what's what's your name [usr] it's [pii] [sys] [pii] [usr] ul be that's [pii] selbe well i was doing the bg work for you when i worked out of [pii] [sys] i was gonna say cos i remember they took it off handy and put a sub scan i know all about that what what's your number [usr] it's 07940 452 [sys] 452 [usr] [pii] [sys] [pii] and you're in crew now are you [usr] yes i am yes what whereabouts in crow you [sys] we're in stoke but [usr] sure [sys] we cover crew [usr] it's [sys] and [usr] it's [sys] we cover all that area anyway [usr] it's not far away then anyway [sys] no we cover all that patty anyway up there [usr] right [sys] but i've got your number in my book if anything pops up but [usr] alright [sys] i can have [usr] then [sys] a word with the mac field office for you as well [usr] all right then thank you ever much for your help [sys] all [usr] what was your [sys] right [usr] name [sys] then [usr] again sorry [sys] my name's [pii] [usr] [pii] ok [pii] thanks [sys] all [usr] ever [sys] right [usr] much [sys] then cheers [usr] thank you bye [sys] cheers cheers | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] hi i've got a blocked train would you be able to come today to have a look [sys] right what seems to be the problem with a dream [usr] it's just [sys] thank [usr] the water [sys] you [usr] drain it's not going it's not working [sys] wasn't the drain is for the kitchen is it [usr] it's for a business for a comp business [sys] right ok with regards to that what i can do is i'll i'll send the job over to your local office and they'll contact you to let when they're gonna come and what time is your business open [usr] will they be able to come today [sys] i'm i don't know how busy they are today but i just but what i can do is send the job over to them and they'll contact you [usr] would they contact me today [sys] they'll they they'll be in contact with you and let when they're gonna come [usr] if if they can contact me today it will be better cos i'll i'll need to ask another place cos i need it urgently [sys] right unfortunately i i cannot guarantee that it'll be for today i don't know how busy they are how busy they are what i can do is send the job over to them and then they'll contact you [usr] you would you be able to let ask them first when they'll be available [sys] i can't do that because cos i won't be able to do that right now the only time that i can do that is after i've sent the job over to them and then when they've assigned somebody er to find out when they're gonna come but at the moment i can't just just just ring randomly [usr] that's it ok that that's fine i'll just leave it for now [sys] no all [usr] ok [sys] right no problem [usr] ok [sys] bye [usr] to you | 9Sales Lead
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[sys] thank [usr] i'll send [sys] you [usr] them not [sys] for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit diner dot com for details alternatively [usr] that for now [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] there's a back [sys] good afternoon thank you for calling dino [pii] speaking how can i help [usr] good afternoon i'm calling from letters block management in [pii] we manage a property on behalf of a landlord we've got a collapsed drain by the looks of it it's the the waste water from the kitchen sink are you able to carry out the removal of the blockage of all the soil but also repair the drain afterwards [sys] and then they would have to go out and have a look first to see what the issue was and then once they've done that they would be able to tell you what they can and can't do [usr] ok i'm trying to find something you can do a one stop shop obviously clear all the soil that's in the in the drain and then obviously repair the the pipe coming into the drain because it looks the pipes are locked [sys] it's the removal of the soil that might be difficult because is it soil or is it waste [usr] we've we've had a plumber because initially we just thought it was a leak from under the kitchen sink and they've gone out and the leak is coming from underground they've looked in the manhole cover outside the kitchen window and there's two pipes that come from the kitchen sink quite big biggish pipes and there's two coming into that drain and one of them the right hand one is full of soil it looks it's collapsed he's tried rodding it and he's just pulling out loads and loads of and it's all broken around the edge as well it looks it's just collapsed all the way up [sys] the only thing that i think might be tricky is getting a co having one company that can get the soil removed i think that's gonna be the trickiest part to be honest because we it's not something we do [usr] yes [sys] i don't you might need two people to i mean you could try obviously try and get someone who can do both but i don't know of any that would do both that's the only problem and if it ends [usr] all [sys] up being [usr] right that's fine [sys] poo or something that there's [usr] it's [sys] loads of [usr] christmas [sys] environmental [usr] isn't it [sys] concerns with who can do that and that that's it's gonna be a tricky one [usr] because [sys] that i think [usr] i don't know if it's a shared drain [sys] it [usr] there's [sys] might [usr] two [sys] be [usr] pipes [sys] worth [usr] under [sys] it might be [usr] our [sys] worth [usr] property [sys] calling the waterboard first and get them to have a look at it if you can and they may [usr] i think [sys] do it free [usr] they're gonna as it's on private land but [sys] ohh [usr] i [sys] is it on [usr] that [sys] is it [usr] was my [sys] on [usr] next [sys] the right hm [usr] it's in it's in the front garden of the property [sys] right they won't they probably won't do it then [usr] the kitchen to the front and you got a small front garden and there's a drain there and it's it's that drain [sys] right [usr] i might ask them because if it's a shared drain whether it is within the boundary of the property or whether it does fall under a angling water but they were my next stop but [sys] i see i mean i would i would just play them with them and say i'm not quite sure where it is to be honest [usr] ok all right thank you [sys] no problem no problem good [usr] you [sys] luck [usr] thank you thanks [sys] take care [usr] all right take care [sys] just [usr] thank you [sys] pass [usr] bye [sys] it back [usr] bye [sys] just [usr] bye [sys] pass it back to the landlord [usr] i know well she's away in blooming [pii] and she sent me a copy of a policy document that says i'm covered under my insurance but i've got to get a quote i've got to get it repaired but then make claims i'm left here trying to find somebody who can do it [sys] god [usr] good fun i love my job [sys] good luck [usr] thank you all right [sys] take [usr] take care [sys] care bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team we record calls for quality and training purposes hello you are speaking to [pii] i i'm one of the in this department how may i help [usr] i was just speaking to someone but when i tried to put my card details in i got cut off i think cos it was adding me on to the numbers that i was already i've already dialed it's missus [pii] i was speaking to another lady just two minutes ago [sys] but i'm [usr] sorry you're breaking up [sys] hello is this you [usr] sorry [sys] hello [usr] hello that's better [sys] hello [usr] hello [sys] tell me clearly [usr] i can hear [sys] sorry [usr] you clearly [sys] about [usr] now [sys] that we have a special line today can you first [usr] i [sys] and last name [usr] i i've been speaking to someone for five minutes and she was arranging a call out today and i was just trying to give her my card details and i got cut off cos i think there were too many numbers [sys] what i'm going to be doing is if i am able to get account i can definitely see who you have spoken to can give [usr] ok [sys] you a ring back [usr] ok that's a good idea they had my number [sys] can you just give me a moment [usr] ok [sys] can confirm your first and your name [usr] missus [pii] hello hello hello | 9Sales Lead
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[sys] thank you for calling dino rod partners with [usr] i [sys] british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service ad via we record calls for quality and training purposes hello you're through to [pii] my name is [pii] how can i help [usr] hi i've got a problem in i think it might be it's it's it's two story and it's two flats on each floor we think there's a blockage somewhere because we've confirmed it by a plumber and he said that we need to contact someone you guys that can put cameras down the pipe in and find out where the blockage is and flush it out [sys] ok [usr] is that correct [sys] it's something that we do for you for that i'm going to give you the number to the local office they are the ones that can book that type of job per particular job in what what what's your what's your the postcode to the property please [usr] the post code [pii] [pii] [pii] [pii] [sys] ok give me ok one second want me a second just spell me ok do you have a pen please i can give you the number right the number to dial is [pii] [pii] [pii] [usr] the number is [pii] [sys] yes that's correct yes [usr] for [pii] [sys] because we we have two different offices that we used to cover the [pii] area and this is the one that covers that side of the post code [usr] ok brilliant no worries [sys] alright [usr] i'll give [sys] no [usr] them [sys] worries [usr] a call [sys] cheers bye [usr] all right thank you bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you've reached how can i help you today [usr] hello there er i have an ongoing issue with restricted flow of a blocked rainwater drain at the front of my flat er i contacted yourselves back in july about it and a guy came and put a hose down and [sys] right [usr] suggested that he cleared the the the the flow er i then phoned back in the middle of august to arrange a second visit i don't know [sys] right [usr] if anybody came because there was no evidence of anyone being here but the drain is still walked [sys] ok it's it's still blocked nothing's changed about it at all [usr] as far as i can tell i mean there might be a subtle improvement i'm not very sure i've i've i've not long moved into this property i don't know the history of it but it's certainly it's raining today and i can see that there's water building up er around it [sys] no i i understand that's fine can i take your postcode please [usr] sure it's [pii] [sys] right ok i will have to pass you over to your local office and they can get an engineer out sent to you is that all right with yourself [usr] sure no problem [sys] ok have a nice day [usr] yes [sys] speak with someone about an existing job press one or for a new inquiry please press two whether your drains blocked or your taps leaking trust dino edinburgh good afternoon how can i help you [usr] good afternoon i had yourselves a chat from down road out in the middle of july this year to block a a rainwater drain at the front of the flat there was certainly an improvement on the the drain after he'd left i then noticed that there was still a build up of water and i've got him back in contact with you in the middle of august now i was told that there was a guy coming here but i don't know if he was i i explained that i wouldn't be in the property when he was due to visit but there was no evidence of anyone visit in august i don't know if there was any further work done but anyway just because it's raining today and i'm not at work i i checked that drain and still the same problem that there's water backing up on from that drain [sys] what's the name and postcode [usr] the name is my surname's [pii] and the postcode is [pii] [sys] [pii] [usr] [pii] queen umbrella [sys] right just gonna pop you on hold a second to speak to that department [usr] no problem thank you [sys] whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how inconvenient household issues really are we won't ever make you pay for a call out sound good get to know us better and book your service today at dino dot com when it comes to moving house you've got enough to think about without the worry of dodgy drains and plumbing problems don't take the risk ask about a free health care check from the friendly team here at dino edinburgh after all when it comes to a new home you deserve complete peace of mind and did we already mention it's free schedule yours in just a moment at dino edinburgh our dedicated plumbing team is ready to help with much more than just a week or two big job or small we'll get it sorted from fitting a new tap to an entire bathroom suite with us you're getting the care and attention of friendly local experts backed by the latest technology and of course it all comes to you with the dino promise of clear pricing and fixed rates to find out more please visit dino dot com life is full of surprises unfortunately they're not always welcome surprises take a blocked drain for example luckily the local experts at dyno emrah are close at hand whether it's a build-up of oils and fats or long term corrosion our team will get to the root of the problem with a range of specialist equipment to fix it and for your assurance all our votes come with 90 day guarantee for more information please visit dino dot com keep the heart of your home flowing as it should with dino edinburgh from bad smells to faulty sinks there's plenty of ways that drainage and plumbing problems can affect your kitchen the same goes for the bathroom and that's why we're proud to call ourselves the all round experts blocked toilets clogged showers trust us when we say we've seen it all before your home is in good hands we're on the way to get help hello [usr] hi there [sys] hi mister [pii] thanks for holding can i take your best contact number i'll get someone from that department to give you a call back [usr] you want my mobile number [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] that's [pii] [usr] that's right [sys] ok i'll get someone from that department to give you a call back [usr] excellent thank you [sys] thank [usr] bye [sys] you bye | 9Sales Lead
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[sys] hello dino plumbing [pii] speaking how can i help you [usr] hello you i i needed to be transferred to a drainage issue but [sys] right [usr] the the but the the number you gave me is for gas [sys] you need dina rod which is for drainage yes do [usr] that's [sys] you have [usr] right croydon [sys] a [usr] in croydon [sys] do you do you have a pen and paper and i can give you the number [usr] yes just a minute please [sys] thank you [usr] i'm just yes [sys] hello it's 01952 [usr] 019 52 [sys] 684 [usr] six eight four [sys] seven double five [usr] seven double five [sys] yes thank [usr] thank [sys] you [usr] you [sys] bye [usr] thank [sys] bye bye [usr] you bye bye | 9Sales Lead
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[sys] thank you for calling our calls are recorded for training and hello [pii] how can i help you [usr] hello it's [pii] again is [pii] available [sys] he's not [pii] i'm sorry he's on the phone at the minute [usr] do if he sent the email at all [sys] i don't i haven't had to get i have sorry i haven't had a chance to [usr] right it's urgent i'm i have a sale and the contract deadline is tomorrow and i was explaining to him he can't send a camera out until monday or tuesday but he can unblock it tomorrow and [sys] ok [usr] the problem is that the purchaser will not sign the contract unless there's video evidence to show the pipe is unblocked and it's not damaged and i mean i don't know if it's damaged [sys] bye [usr] or not but the bottom line is and he was going to send me an email to confirm that he can't arrange the inspection to tuesday to try and encourage them to release their offer because [sys] ok [usr] i'm going to lose my onward purchase if i don't get this sorted out today [sys] i will speak to him before i leave here today i have emailed him it's just the phones have not stopped and i just haven't had a chance to speak to face to face but hopefully i will be able to in the next [usr] i [sys] 10 or 15 minutes [usr] i have a problem with my email can you send it send it to me but also send it to [pii] [pii] [sys] it [pii] [usr] [pii] and [sys] at [usr] then the rest of the same as my email at [pii] [sys] [pii] no problem i'm going to pass that on now [pii] and i'll say to him i'll make sure i speak to him face to face before i leave [usr] that's lovely ok and send it to me too just in case [sys] yep [usr] but i really need to get it across by five o'clock to the solicitor if possible [sys] ok no problem that's [usr] all [sys] grand [usr] right [sys] i'll pass [usr] thanks [sys] that on now [pii] alrighty [usr] thank you [sys] bye [usr] bye [sys] bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to gas speaking how can i help [usr] hi i wondered if somebody could what can i just discuss with you the situation i think i think having my maybe my drains looked at is the next thing on the list cos i've got this awful smell in the house [sys] ok do you have a home care policy [usr] i beg your pardon [sys] do you have a home care policy [usr] with you no no [sys] no ok and it's the property where you live [usr] yes [sys] and you're the property owner [usr] yes [sys] ok a standard job the standard block between the hours of eight and six monday to friday is 100 and £80 [usr] right [sys] i'll get an engineer out to have a look for you [usr] ok no i've had a cheaper quote than that ok thanks very much [sys] bye [usr] thank you bye bye [sys] you're welcome bye now | 9Sales Lead
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[sys] welcome to dino rod please note all calls are recorded to route your call effectively please select from one of the following press one for any ongoing plumbing or drainage job bookings queries or eta high quality workmanship that what [usr] hello my name is [pii] i'm calling from southway in [pii] we add it all booked with you yesterday at one of our properties i'll give you the address if you or the postcode [sys] postcode please [usr] it's [pii] [sys] right we don't cover that area [usr] and it's all right i've got the i i looked it up online i've got the down road manchester and then it's a blackburn number which [sys] right [usr] i i did find a bit odd but [sys] let me just get the number for you i won't be a moment [usr] thank you [sys] was it ping odorants [usr] drains [sys] ok [usr] no plumbing plumbing [sys] problem [usr] it's always plumbing with us i think [sys] ok it's just loading it won't be a moment [usr] no no i appreciate your help but on the website it did say this number but i didn't think it from that neck of woods myself i just thought it were a bit odd [sys] have you got a pen [usr] i'm ready ready when [sys] 0161 [usr] you are [sys] 429 [usr] 429 [sys] 7007 [usr] 707007 [sys] yes [usr] that's grand [sys] thank [usr] thank you [sys] you bye [usr] much take care bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks [usr] within [sys] visit [usr] our road [sys] dino dot com for details alternatively please hold and your call will [usr] 18 [sys] be transferred to a customer service advisor we record calls for quality and training purposes [usr] i think with a lot of [sys] good afternoon you're through to [pii] here at how can i help [usr] good afternoon how how are you [sys] i'm not too bad thank you how about you [usr] i'm fine please my my pump in the drain is blocked [sys] macerator pump ok let's have a look do you have any form of british gas home care cover or is it a one off booking [usr] no i don't have [sys] ok [usr] i don't [sys] can [usr] know [sys] i just take the post code for the property [usr] swf nine two pe [sys] right this would be something that would would go through our local office with it being a pump i can give you their direct contact number and if you give them a call we'll be able to get that looked out for you [usr] ok [sys] the contact number for the office it is [pii] [pii] [usr] [pii] [sys] [pii] [usr] ok [sys] if you give them if you give them a call on that number we'll be able to get that looked into for you and get that sorted [usr] you said [pii] can i get the remaining number [sys] i'll [usr] please [sys] i'll repeat the number for you it's [pii] [usr] what i mean [sys] [pii] [usr] i'm still lost just give me a minute alright [pii] [sys] [pii] [pii] [pii] [usr] nice right [sys] ok [usr] ok that's [sys] no [usr] fine [sys] problem [usr] thank [sys] at [usr] you [sys] all have a wonderful day [usr] you too bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling [pii] speaking how can i help [usr] good morning do you service [pii] [sys] is that [pii] we do but you do need to call the [pii] office let me find the number for you bear with me [usr] i just called the number that was on the website sorry [sys] no no not at all you're not to know let me find it for you bear with me is it for the drains or plumbing side [usr] well there's two things i've got i've had aaa problem with the septic tank we live out in the countryside i i had a problem with the septic tank which caused a blocked drain but i i want the drain unblocked and then i want a a service done on on the well at least an inspection done on the septic tank drain away [sys] ok let me find that number here we go do you have a pen handy [usr] yes i have [sys] it's [pii] [usr] 02890 [sys] [pii] [usr] 810 [sys] 007 [usr] 007 thank you very much for your help [sys] very welcome [usr] thank [sys] good luck [usr] bye [sys] take care bye [usr] cheers bye | 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] what [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes ok good evening you're through to dino my name is [pii] how can i help you [usr] ok [sys] today [usr] hey there do you do home buyers drainage surveys [sys] sorry at home [usr] home buyer drainage survey [sys] we do but i'd advise call between eight and 6 p.m. they can give you a price and because you're through to the out of hours team i wouldn't be able we do do it but i just can't give you a price or a quote or anything that this time because it's not the service we offer this evening [usr] right ok fair enough ok thank you thanks bye [sys] cheers take care | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas [usr] hello [sys] please [usr] my [sys] listen [usr] name's [pii] [sys] to the options [usr] i'm calling [sys] carefully [usr] from sovereign housing [sys] we can [usr] i just [sys] get [usr] wanted [sys] you to [usr] to [sys] the [usr] let [sys] right [usr] that [sys] team [usr] we've put through an [sys] if [usr] emergency [sys] you need any help with a drainage problem press one [usr] do you want to take [sys] if [usr] the address [sys] you require our plumbing services [usr] sorry [sys] did [usr] no i'm from [sys] that [usr] sovereign [sys] you can [usr] housing [sys] now book drainage services online in [usr] just [sys] a few [usr] advising [sys] easy clicks [usr] you that it's an emergency [sys] visit [usr] job [sys] dino [usr] to look out [sys] dot [usr] for [sys] com [usr] it [sys] for details alternatively please [usr] i [sys] hold and your call will be transferred to a customer service advisor [usr] it'll be over in the next half an hour [sys] we [usr] it's just [sys] record [usr] a heads [sys] calls [usr] up [sys] for quality and training purposes [usr] no problem all right take care then bye [sys] good afternoon how can i help you right right what do you mean is it a key account job i know what you what you on about you've put through you've you've put through is it an email you've sent through that's what i'm saying is a key account i don't work in the key account team is that is that just let me check i'll check it for you anyway one minute when did you send the email through right you just send well just say just send it through if it's an emergency job no problem ok thank you bye now bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three if that you can now book drainage services [usr] my name is [sys] online in a few easy clicks visit dino com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through at di road how can i help [usr] hi i'm calling from a twi i i'm calling from [pii] we have a drainage issue what is filling up in in our kitchen sinks [sys] is this a commercial property sorry [usr] sorry it's [sys] is it commercial property [usr] no it's a flat we live in [sys] ok in in regards to block kitchen sinks the soonest we'll be able to get someone sent out to you will be next thursday the 28th [usr] ok is there no emergency services [sys] we do provide emergency services but what kitchen sink is not an emergency well we don't categorize it as an emergency anyway [usr] ok thank you [sys] you're welcome bye bye now [usr] bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes hi there british gas can i help [usr] hi is that the number for diner road drainage [sys] yes it is [usr] hi i wonder if you can help me i'm calling from the we i think we have probably the drains our toilets are blocked [sys] well the thing is the team they close at nine the out of hours they open from eight in the morning eight or 8 30 in the morning [usr] ok it just we have a 24 [sys] right [usr] hours cover with them [sys] all right there's a key account let me just see if i can give you another number [usr] ok [sys] a moment that's weird ok zero triple three [usr] 0333 [sys] [pii] [usr] [pii] [sys] 9876 [usr] 9876 [sys] i'll try and put you through one moment [usr] thank you very much [sys] thank you for calling dino rod partners with british gas calls may be recorded for quality and training purposes our offices are now closed if you suspect a gas escape please call the gas emergency service on [pii] power cuts should be reported to your electricity distributor by dialing [pii] from your phone for other emergency numbers please visit our website www dot british gas dot uk forward slash business | 9Sales Lead
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[sys] hey lad [usr] hello [sys] good morning [pii] how can i help [usr] hi i was talking to one of your colleague she put me on hold and i get cut off there [sys] or you be from g 46 [usr] yes that's right [sys] ok see if you just give me a wee second i'm just going to have a wee look at your job just now [usr] all right it's just in case she tries to call back she's gonna end up calling back my mum because i left her number on the account as well i was just that's why i was ringing back [sys] all right ok [usr] was she on hold to you was she talking to you when i was on hold [sys] she was yes huh [usr] all right ok [sys] i'm not i can see the engineers put a note on the job to see that the line was full of greens [usr] i've explained this to the girl before what he said when he first came out it was a a problem i've had and he said that the run wasn't sufficient in the driveway or the the the pipes which we're aware of we were advised before probably get it done quite maybe once a year or regular to to prevent this build up he said to my mum you've you've caught it on time we'll clear it he came out and cleared it that was great but he wasn't aware there was an upstairs toilet and that's when i noticed the problem because this is a common thing that happened was i phoned him phone them back out and you get back the next day and we did somebody before it just need for it's just as if it's clear but not quite enough i phoned them and they came back out but my mum was there and they went upstairs to test to the bathroom he said to mum if you told me there was a bathroom i would up mum was i thought that she thought i had i was saying he tested it and they were it seems fine but he didn't do any other but then last night the whole shower backed up the base of the shower filled up the water when you're flushing and when you're running the tap it's definitely means further jetting because definitely i say i've been somewhere out before it wasn't yourself but it they jetted it seems ok and [sys] hello [usr] i can you hear me [sys] i can [usr] hello [sys] yes huh ok [usr] yes sorry [sys] what what i'll do [usr] a bit [sys] is i'll [usr] a [sys] put [usr] bit [sys] a job back on i'll put a job back [usr] i [sys] on today and somebody will come back out and get it today at some point then for [usr] i [sys] you ok hello [usr] j it but my mom was there they flushed and all that and it seems fine last night the base of the shower pops up the whole base of the shower fills up with water and it has been clear but there's definitely something just do what i mean it's just stay all right because [sys] yep [usr] it's building up [sys] ok that's fine what i'll do is i'll put your number on the job as well then and i'll make sure to phone you in [usr] well no to see to be honest if you leave my mum's on it that's fine because she's at the property now she's in this morning i'm gonna head back there [sys] right [usr] but if [sys] it [usr] you phone [sys] would be [usr] her [sys] this morning it will be it will more likely be this afternoon but i'll put another job on for you anyway ok [usr] right see even not both numbers in the account or whatever then that would be perfect then it means i'll be back in the afternoon but just in case she's still there at the point but whatever's easier for you guys [sys] ok no problem thank [usr] i [sys] you thanks [usr] sorry [sys] then bye [usr] if my phone [sys] bye [usr] sorry if my phone is well cheers [sys] no that's ok thanks then [usr] right bye [sys] bye bye [usr] bye [sys] bye [usr] bye bye | 9Sales Lead
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[sys] welcome to [usr] how long [sys] dino [usr] did it [sys] east [usr] take you to walk [sys] midlands please note all calls are recorded for quality [usr] man [sys] and training purposes [usr] was black by four [sys] in order to [usr] in [sys] help [usr] it [sys] us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing [usr] the [sys] issue [usr] morning m [sys] good afternoon [pii] [usr] hi good afternoon is [pii] mcnally available please [sys] can i just ask who's speaking [usr] of course it's [pii] from trade for west [sys] and in perfect bear with me and i'll see if he's available for [usr] thank [sys] you [usr] you [sys] hello sorry where were you calling from again [usr] it's trade then number four then le double s [sys] bear with me [usr] no worries [sys] [pii] speaking how can i help [usr] hi [pii] it's [pii] from trade for how are you doing [sys] i'm good thank you how are you [usr] i'm not bad happy new year and all that jazz you have a good one [sys] it was good mate thanks it was all good all good how about you [usr] too much alcohol too much food mate i'm gonna try and do dry january this year mate i've never managed it before but i think this year i need to make the liver took a pound and i took an extra week off beforehand it was just party party party did you go to the darts in the end [sys] they might it was good but [usr] messi [sys] smart drink it was i suffered the next day but it was worth it [usr] what do you reckon about tonight [sys] do what i can't call it really even just one of our friends he's he was there playing darts not while i was there but he was he was in the tournament and he got knocked out but [usr] right [sys] even he was saying that he's a good young up and coming lad and he's obviously to get that far he's done really well but can't [usr] phenomenal [sys] can't call [usr] innit [sys] it [usr] it 16 innit wow [sys] i i know 16 he's got a full grown bid [usr] my wife said that he's got a better be than me mate i'm 44 i i gutted and there's no way he's not having a pint after tonight there's no way [sys] he'll be on the jagerbombs he will be [usr] he will won't he gosh i can't do that now he he'd be a mess for days are [sys] i'm [usr] you [sys] not [usr] watching [sys] a fan [usr] it [sys] of [usr] tonight [sys] them [usr] then [sys] i will be i'll be all sitting down watching that it'd be good [usr] well [sys] how about [usr] i [sys] you are you [usr] kind [sys] gonna watch it [usr] of wa i think i will tonight mate i don't normally watch the dart but he's he he's he's got the nation gripped hasn't he [sys] of course he has [usr] he really has i mean people have never watched darts or proper hooked on him he's done good for the support for the sport anyway mate i'll be watching what time does it start [sys] i think it's half seven i think i'm sure it's about half seven [usr] right [sys] but whether that's the actual start the program is about half seven and i guess they will probably then start [usr] right [sys] throwing the darts by eight i thought [usr] right gosh i bet the atmosphere there'd be electric tonight [sys] it will be it'd be good [usr] i'll give it a go mate i'll give it a go instead of catch up with you [pii] how's the how's the recruitment going mate is it still manic [sys] well [usr] for you [sys] we've just lost an engineer as of today we [usr] you [sys] had to get let him go unfortunately he's been a bit naughty with a few things we've had to get rid of him doesn't really help us [usr] not [sys] we're back [usr] heard that story in the drainage world before me [sys] well when somebody's taking school and stuff from you and it's blatant you can see it we've just had not to get it it's gone and to be fair he'd only been here what two months maybe a little bit longer still in his probation period and we just have to say no see you later can't have that that's we're [usr] shit [sys] we're a little [usr] mate [sys] bit behind we've got we've only got now i'm down to i mean we've got three engineers just down to three i need that to be six really [usr] right now's [sys] e [usr] not the time for us there [sys] wow [usr] to appreciate mate you've gotta get them people out making money first [sys] i have got three or four people to be given calls that live up in where they live [pii] i've got a lad here that lives in [pii] i've gotta give a call see if he's interested in some work but i have got some people i've gotta try and contact but it's just the process of getting them in because we won't be they won't be spending anything at the moment because they're not engineers they'll be out they'll be training with people they'll only be out with the three engineers [usr] right [sys] that i've got at the minute it's probably just the wrong time at the moment for us unfortunately at the moment [usr] i get that mate [sys] but [usr] i get that you've got business priorities which come first [sys] well [usr] mate that's not a problem [sys] and i'd rather be on it up for and honest with you in regards to it at the moment it's probably just the wrong time for us but it's not saying saying something we [usr] you [sys] won't do in [usr] what [sys] future [usr] i i went to lanes for drains in [pii] this morning cos of one of our clients and he's he's having a nightmare with staff as well at the moment [sys] really [usr] mate he's lost a couple over christmas and it seems to be a common theme but always in the drainage world trying to find good engineers is a nightmare mate [sys] i just wanted to be reliable [usr] well [sys] on it you can work with the rest but just trying [usr] you [sys] to get up [usr] you don't ask him for much really are you mate come on it's just the way they cook crumbles i suppose and it's just finding them but no worries mate well what i'll do i'll probably give you a call next month then and fingers crossed you you're in a better place then pal [sys] definitely and i i said we'll keep up to date with you and if it's something we can definitely sort out then i'm more than interested alright buddy [usr] n no worries mate well good luck well enjoy the darts tonight you can have a beer while you [sys] i [usr] watch [sys] might [usr] it or not [sys] do but then the problem is once you start war you've got two and then next minute [usr] d [sys] you're [usr] there's [sys] going to bed [usr] no [sys] at midnight [usr] such thing as what is [sys] no [usr] there well you take [sys] and [usr] care [sys] you [usr] mate [sys] buddy [usr] i'll catch up with you next [sys] speak [usr] month [sys] to you soon bud take care [usr] don't worries [sys] all [usr] pal [sys] the best mate bye bye [usr] right | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at [pii] how can i help [usr] hi there i'm wanting to just run a er scenario past you to see whether it's something that er your company would take normally take a look at or not or what aspects of the job you'd take a look at we've [sys] ok [usr] got a a rear upstairs bathroom and the toilet is blocked it's draining away very very slowly but when you have you flush it it just comes right back to the top for for a period of time but to the exterior of the property we've got a a flat roof rear extension i can see that the pipework leading from the toilet out to the exterior is leaking at a at the joint waste from the toilet is seeping out of this this joint and the exterior pipework whether the blockage is isolated to that to that joint i'm not sure whether it it's backed up further down i'm not i'm not sure but is that something that yourselves would would normally look at that thing [sys] as long as it's not anything on the flat roof cos the engineers won't go on the flat roofs we can look at the pipework inside or anything that [usr] well [sys] that [usr] it's [sys] wouldn't be a problem [usr] it is it is it is i i don't know how you you'd only vis vis visibly be able to look at it [sys] in front of the flat roof [usr] cos it is not it is on the flat roof i mean i know i know obviously you could clear it you could probably shove whatever you do down to clear the from somewhere couldn't you to clear the thing but i was just wondering whether you can probably get hands on with it without going on the flat roof [sys] no it's something the the office or the engineers they wouldn't tackle unfortunately not if it's from the flat roof just for safety reasons they don't go on them [usr] right [sys] i apologize there [usr] just struggling try and get someone to er i'm not really sure how to go about getting it fixed where what where would you if you were going to clear that that pipe work and where would the start from internally down the toilet or upwards from ground level [sys] it would entirely depend on where the blockage is as you say if the only access or feasible way of doing it is from the flat roof you could try other other local companies just to see if they might be able to come out and get it looked at and sorted for you it's just something that we're aware of with the offices it's or something that they've advised that they they won't get their engineers to do i'm afraid [usr] right right [sys] it's quite difficult for me then to try and say where it's best to try and tackle it from i'm [usr] of [sys] really [usr] course [sys] sorry about that [usr] no worries all right er leave it with me that's fine er i'll i'll i'll see whether there's any local company that might might take a look [sys] not a problem at all hopefully you managed to get that sorted ok [usr] brilliant a cheers [sys] take care now [usr] bye [sys] bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to my name's [pii] how can i help you today [usr] hi there i was wondering how much it would cost for somebody to come out and look at one of our sound pipes that it catches the rain but the boat goes into the ground and i think and the when it rains it's coming out over the gutter there's a blockage in there somewhere [sys] right ok [usr] right [sys] i can definitely help with that can i just ask is this a domestic or a commercial property [usr] it's domestic [sys] and do you have british gas home care cover for plumbing and drains at all [usr] no [sys] no ok our prices start from 100 and £80 including va t that's monday to friday 8 a.m. to 6 p.m. after 6 p.m. it's from £225 as that's classed as out of our payment would need to be made [usr] i know i mean it'll be it'll be [sys] go on [usr] he he he's got do you have records of stuff cos i'm sure your guys came a couple of years ago to do the very same thing [sys] our local offices might have a record but i don't have a record on my system i'm afraid [usr] right she's all the local office [sys] you could do could i have your post [usr] what [sys] code [usr] would that [sys] and [usr] be [sys] i can [usr] then [sys] get the contact number for [usr] it's [sys] you [usr] it's [pii] [sys] ok bear with me one second ok the local office contact number is [pii] [pii] [pii] [usr] [pii] hold on [sys] it's ok [pii] [usr] say that again sorry [sys] [pii] [pii] [usr] ok [sys] no [usr] lovely [sys] problem [usr] i'll [sys] thank [usr] give them [sys] you [usr] a ring [sys] take [usr] thanks [sys] care now [usr] for your help [sys] bye bye [usr] thank you you too bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good morning you're through to [pii] here at how can i help [usr] good morning i wonder if you could help i've got aaa blocked kitchen sink i'm not sure if it's actual plumbing or the actual drains themselves that are blocked i wonder if it's just checking on your availability to get someone out to maybe have a look [sys] ok if it is just the black kitchen sink is it affecting anything else your toilets or bathing facilities or are they still working fine [usr] they seem to be working in the other rooms it's just a kitchen at the moment and obviously you get the [sys] ok [usr] the the the washing machine and dishwasher feed into that supply and they're not they're being backed out [sys] ok at the moment you're quite possible looking at monday or tuesday before we could get an engineer out [usr] is it [sys] it's 2 to 3 working days if it's a standard appointment [usr] is it ok all right and leave it with me ii i mean what what's what's the general price for for repairs such as that approximate [sys] certainly if it is blocked any unblocking starts at 100 and 70 that's paid by cash or card to the engineer once the issue's been resolved [usr] ok all right no problem all right thanks very much take care bye bye [sys] you're very welcome have a nice day | 9Sales Lead
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[sys] one likes being bunged up good morning [pii] what [usr] hello i think i'm speaking to you and i got cut off [sys] i think we can have somebody sent out to you this afternoon [usr] what would the cost be [sys] it'll be 100 and £70 including va t [usr] all right ok thank you i'll leave it i've got someone else coming down now ok thanks for your help anyway [sys] all right [usr] bye [sys] no worries bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning you're through to dino p speaking how can i help [usr] ohh hi block drain we noticed toilet not flushing but then having a look lifted the manhole on the drive and that was just absolutely full it's obviously a problem [sys] do [usr] further [sys] you [usr] on [sys] do you have british gas home care cover for plumbing and drains [usr] no we don't [sys] right and is it a domestic property that's fine and do you have another toilet you can use or is that the only one [usr] we've got another toilet we can use but i mean we don't know whether it all just flows into the one thing we're not certain but we have got another toilet we can use [sys] right ok the the the earliest we'd be able to get somebody out is mid next week [usr] maybe [sys] sort [usr] next [sys] of [usr] week ohh right [sys] wednesday [usr] ok [sys] after wednesday [usr] and they say this this is gonna affect more than just it's gonna affect [sys] unless [usr] everything [sys] you can confirm unless you can check flush both toilets and see if they do connect to the same still the same where's pike [usr] i could i could try and look at that [sys] if they do then obviously you can call us back and we we can put that information in the system and see if we can get somebody out earlier [usr] right ok then i'll [sys] ok [usr] i'll go i'll go and check that first ok thanks [sys] if you just [usr] a lot [sys] check [usr] then [sys] that and then no [usr] ok [sys] worries [usr] thanks ok bye bye [sys] bye | 9Sales Lead
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three [usr] ok [sys] in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number three in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative [usr] bye [sys] you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two [usr] hello [sys] in line and will be answered by the next available representative [usr] how are you bye happy new year i'm on the on on the [sys] thank [usr] phone [sys] you [usr] to [sys] for calling [usr] an emergency [sys] your call will be [usr] drainage [sys] answered by [usr] company [sys] the next available representative [usr] there's there's some very unsavory human bits no not bits but i have a rental flat and they've got fage coming up on new year's day [sys] you are number two [usr] it's affecting [sys] in [usr] all [sys] line [usr] the flats [sys] and [usr] otherwise [sys] will be [usr] i'm [sys] answered [usr] gonna come [sys] by the next available [usr] much earlier [sys] representative [usr] i'm on hold lovely to meet you guys the cost of russia [sys] thank you for calling your call will be answered by the next available representative [usr] it's awful i'm sorry we're with you and the same care if if you need it [sys] you are number two [usr] bye [sys] in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative [usr] no again [sys] you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in [pii] and will be answered by the next representative thank you for calling your call will be answered by the next available representative [usr] you got [sys] you are number two in line and will be answered by the next available representative thank [usr] ok [sys] you for calling your call will be answered by the next available representative [usr] and and that that that that makes me my and cheers [sys] you are number two in line and will be answered by the next available representative [usr] alright they're old don't [sys] thank you for calling your call will be answered by the next available representative [usr] let see if you're in ok and [sys] you [usr] 53 [sys] are number two in line and will be answered by the next available representative [usr] that point because he's no it would be the workshop is being developed [sys] thank you [usr] by [sys] for calling your call will be answered by the next available representative [usr] all right [sys] you are [usr] it's [sys] number [usr] the [sys] two in line and will be answered by the next available representative [usr] bye there you are he [sys] thank you for calling your call will be answered by the next available representative [usr] ok three [sys] you are number two in line and will be answered by the next available representative [usr] for me in he just said i think he might [sys] thank [usr] find [sys] you for calling your call will be answered by the next available representative you [usr] they have [sys] are [usr] gone [sys] number [usr] into that [sys] two in line and will be answered by the next available [usr] is there [sys] representative [usr] for and i ok [sys] thank you for calling your call will be answered [usr] bye [sys] by the next available representative [usr] and it's that waiting to try the phone just it goes back to [sys] you [usr] us in the early [sys] are [usr] days [sys] number two in line and will be answered [usr] i [sys] by [usr] don't [sys] the [usr] know [sys] next [usr] about this [sys] available representative [usr] this is why this is why the corporate grand nation [sys] thank you for calling your call will be answered by the next available representative [usr] they i see [sys] you are number two in line and will be answered by [usr] pull [sys] the next [usr] out [sys] available representative thank you for calling your call will be answered by the next available representative [usr] it's not [sys] you are number [usr] right [sys] two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative [usr] they people read nice [sys] you are number two in line and will be answered by the next available representative [usr] and [sys] thank you for calling your call will be answered by the next [usr] please [sys] available representative [usr] i told you and then even after [sys] you are number two in line and will be answered by the next available representative [usr] absolutely [sys] thank you [usr] bye [sys] for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative [usr] i i i'm not a lawyer i'm they said that five [sys] thank you for calling your call will be answered by the next available representative [usr] why we [sys] you are number two in line and will be answered by the next [usr] but [sys] available [usr] i take [sys] representative [usr] it these numbers the [sys] thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank [usr] ok [sys] you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative [usr] ok [sys] you are number two in line and will be answered by the next available representative [usr] ok [sys] thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative [usr] bye [sys] you are number two in line and will be answered by the next available representative [usr] let me go it one second [sys] thank you for calling your call will be answered by the next available representative [usr] five right [sys] you are number two in line and will be answered by the next available representative [usr] increase [sys] thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative [usr] what price [sys] thank you for calling your call will be answered by the next available representative [usr] just to drill down cynthia structure in the chat there are a number of in the last year [sys] you are [usr] the [sys] number two [usr] the desire [sys] in line and will be [usr] always [sys] answered by the next available [usr] to [sys] representative [usr] be you got it bye [sys] thank you [usr] there's [sys] for calling [usr] always [sys] your [usr] no [sys] call will be answered by the next available representative [usr] and do that and that might is called by the student one unreliable set die [sys] you are number two in line and will be answered by the next available representative thank you for calling [usr] no [sys] your call will be answered by the next [usr] and [sys] available representative [usr] awesome and then for not sure [sys] you are [usr] what [sys] number two in line and will be answered by the next available representative [usr] cool no i think [sys] thank you for calling your call will be answered by the next available representative [usr] also [sys] you are number two [usr] i'm just waiting [sys] in line and will be answered by the next available representative [usr] to buy information yes [sys] thank you for calling your call will be answered by the next available representative [usr] a few of them why here [sys] you are number two in line and will be answered by the next available representative [usr] last year that's right ok [sys] thank you for calling your call will be answered by the next available representative [usr] and you apply to god [sys] you are number two in line and will be answered [usr] lead [sys] by [usr] off [sys] the next available representative [usr] involved in it starts [sys] thank you for calling your call will be answered by the next available representative [usr] the last one and i'm i'm i'm worried about building an identity [sys] you [usr] and [sys] are number two in line and will be [usr] no [sys] answered by the next available representative [usr] ok [sys] thank [usr] i'm [sys] you for [usr] not [sys] calling [usr] really into [sys] your [usr] that [sys] call will be answered by the next available representative [usr] we are we are [sys] you are [usr] are [sys] number [usr] you [sys] two in line and [usr] french [sys] will be answered by the next available representative [usr] he's also [sys] thank you for calling your call will [usr] no [sys] be answered by the next available representative [usr] well i'm saying i [sys] you are number two in line and will be answered by the next available representative [usr] lp [sys] thank you for calling your call will be answered by the next available representative you are number [usr] bye [sys] two in line and will be answered by the next available representative [usr] ok [sys] thank you for calling your call will be answered [usr] that's a [sys] by [usr] start [sys] the next available representative [usr] super [sys] you are number two in line and will be answered by the next available representative [usr] by me from and then [pii] was [sys] thank you for calling your call will be answered by the next available representative [usr] three ok [sys] you are number [usr] because i know [sys] two in line and will be answered by the next available representative [usr] hm each other is not [sys] thank you for calling [usr] great the triangle [sys] your call will be [usr] at [sys] answered by the next available representative [usr] and and she did and [sys] you [usr] and that [sys] are number two in line and will be answered by the next available representative [usr] decoration and everyone on that time and that do what [sys] thank you for calling your call will be [usr] master [sys] answered by the next available representative [usr] ok management [sys] you are number two in line and will be answered by the next available representative [usr] sorry you into that a lot [sys] thank you for calling your call [usr] that [sys] will be answered by the next available representative [usr] no [sys] you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative [usr] i enjoy it no [sys] you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative [usr] yes right [sys] you are number two in line and will be answered by the next available representative [usr] it's alright [sys] thank [usr] if [sys] you for calling [usr] i [sys] your call will be answered by the next available representative [usr] state off right now it [sys] you are number two in line and will be answered by the next available representative [usr] exactly [sys] thank you for calling your call will be answered by the next available representative [usr] bye what [sys] you are number [usr] the name [sys] two in line and will be answered by the next available representative | 9Sales Lead
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[sys] thank you for calling dino plumbing northeast please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you plumb and [pii] speaking can i help [usr] hi we've got a problem with one of our toilets it's [sys] -huh [usr] one of the flats we own the toilet flush is is then filled with water but it slowly drains away and leaves no water in the toilet [sys] it's not refilling [usr] we had a problem he had a look at it he said he cleared some of the blockage but he said the the under the the underground is quite bad and he's advised to get a train specialist [sys] right we are not drain specialists if it's a if it's a if he said it's a blockage not one of our plumbers that's been able to take it no [usr] no [sys] no [usr] no it's not one [sys] right [usr] yours no [sys] we are we are obviously there's dino rods and dino plumbing we have the plumbing side [usr] ok [sys] if if it is an actual blockage to the toilet if he's telling you it's a rods engineer dr you need i can give you dino rod's number [usr] please [sys] it is 0191 [usr] one second 0191 [sys] 415 [usr] 415 [sys] 0415 [usr] 0415 [sys] and that's dino rods [usr] ok [sys] all right [usr] thank you [sys] thank [usr] thank [sys] you bye now bye [usr] thank you bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year through to speaking how can i help [usr] hello we've got a er a blocked waste pipe that goes to the toilet [sys] ok it's affecting the toilet is it [usr] he he he's coming back up through the toilet if what i mean [sys] do you have a home care policy with british car [usr] say that again sorry [sys] do you have a home care policy with british [usr] no [sys] gas [usr] no no [sys] no is it a property where you live and are you the property owner [usr] yes [sys] for the standard job between the hours of eight and six monday to friday it's 100 and £70 if the engineer comes out and finds that it's a bigger job then he would refute you [usr] ok 100 and £70 [sys] for a standard job for a standard [usr] ok ok alright i'll call my wife and then i'll call you back [sys] no problem thank you [usr] cheers thank [sys] bye [usr] you bye bye | 9Sales Lead
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[sys] thank you for calling our calls are recorded for training and [usr] what [sys] good morning [pii] [usr] hello is that [pii] [sys] it is [pii] [usr] yes it is indeed yes [pii] would you be able to send the man that you have available and we can give you a maintenance [sys] right [usr] man as well with them the crack [sys] yes [usr] is we are gonna stop production it turned into a health and safety issue up there [sys] shit [usr] none none of the [sys] what [usr] water is getting in the way at all [sys] what i've done [pii] [usr] yes ma'am [sys] sorry to interrupt you [usr] yep [sys] what i've done is [pii] was over at industrial state [usr] yes [sys] or wherever that is [usr] aye [sys] he is heading towards our duree yard i have emailed our dun crew manager and asked him can he borrow can i borrow someone for a couple of hours [usr] right [sys] to go up with [pii] to this if he can borrow them then the both of them will go up if he can't then i'll set them up anyway based on what you've just said [usr] 100% [sys] is that all right [usr] mate brilliant as i say it it's [sys] all [usr] none [sys] right [pii] [usr] of the water even even the guys washing their hands or whatever in the sink it's all backing up there's something [sys] sure [usr] something [sys] no [usr] they [sys] worries well he'll be with you within the hour regardless of whether he has someone or not is that ok [usr] brilliant [pii] absolutely brilliant [sys] cheers [usr] i'd appreciate [sys] [pii] [usr] it cheers [sys] see you [usr] bye [sys] later [usr] bye [sys] mate bye [usr] bye bye [sys] bye | 9Sales Lead
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[sys] thank you for calling down the road press one for drains or two for accounts told our operators know you're waiting i've thrown down a rod [usr] hello you alright i was just seeing if there are any jobs going on van packs [sys] there is at the moment do you want to send your cv in and if anything comes available [usr] er i'll have to i'll have to update my cv i've not updated it since i've done drainage but [sys] there's nothing available at the moment that possibly [usr] no worries anyway [sys] there could be all right [usr] all right cheers bye [sys] thanks bye bye | 9Sales Lead
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[sys] thank you for calling dino plumbing yorkshire links please note all our calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you good morning dino plumbing [usr] hello we've got a a kitchen drain block [sys] blockage did you say [usr] yes [sys] right i'll transfer you through to our call center they'll be able to transfer you through to the correct department [usr] all right thanks [sys] let me show you hello and welcome to british gas calls are recorded for training and monitoring purposes please choose from one of the following three options if you have a question about heating or home care press one to discuss your gas and electricity account press [usr] has it [sys] two [usr] gone through [sys] or [usr] to [sys] if [usr] british [sys] you wish to [usr] gas [sys] become a new british gas customer press three [usr] god that | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us good afternoon you're through to the home team can i please have your home care number [usr] sorry do you can you check from the post code or do you need the number [sys] what are you calling for [usr] i'm calling for for myself but i i don't have the number in front of me can i give you the [sys] what [usr] post [sys] are [usr] code [sys] you calling [usr] and address [sys] for [usr] hello [sys] what is this call about [usr] somebody from your team came to fix some of the liquid this afternoon but they left a big mess in terms of the in in the whole plumbing system we we been left we can't have any hot water or cold water the whole thing is blocked [sys] ok just stay on the line for me one moment ok [usr] thank you | 9Sales Lead
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[usr] how are you today i'm good thank you [sys] thank [usr] i'm [sys] you for calling [usr] calling [sys] dino [usr] to [sys] plumbing northeast [usr] if [pii] available [sys] please note all [usr] he's [sys] calls are [usr] from [sys] recorded [usr] cornerstone [sys] for training and monitoring purposes please [usr] it [sys] wait to be connected [usr] no [sys] to the next available [usr] it [sys] member [usr] was just [sys] of our team thank [usr] call [sys] you [usr] to see how things are and see if we could arrange a meeting to see if they help with thank you hey how are you hi [pii] no problem [sys] hello [usr] thank [sys] [pii] [usr] you very much thanks bye [sys] i'm good how are you can i ask who's calling from cornerstone and what's it in regards to i do are we are we with you or all right just bear with us hello hello it's just [pii] again hello unfortunately i've just spoke to him there and he said we're all sorted with everything that we've got but thanks for the phone call alright thank you bye | 9Sales Lead
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[sys] good afternoon dino plumbing [usr] hi there i'm wondering if i can get some information if i can get a leak fixed at a business [sys] ok what's the problem with the leak coming from [usr] is leak in the ceiling [sys] and isn't a commercial [usr] it's a [sys] property is it [usr] it is it's er on [pii] i think [sys] right [usr] [pii] [sys] ok just bear with me a second ok the earliest we'd be able to attend would be tomorrow and you're looking at £90 plus vat for the first half hour and then 65 [usr] sorry just let me sorry let let me just type this out while you're speaking put out for the first hour [sys] fast first half hour 1st 30 [usr] first [sys] minutes [usr] half hour [sys] and then £65 plus vat for every half for every 30 minutes after that [usr] then 65 plus vat for every [sys] every 30 minutes after the 1st 30 then you've got parts [usr] ok [sys] of materials to go on top but obviously until we're there we're not knowing what materials [usr] right [sys] are gonna be [usr] ok [sys] needed [usr] ok i'm just gonna speak to the directors and just see what they say about that what time do you close today [sys] we close at six i'm in the office till six today and payment [usr] ok [sys] would need to be made when the job's complete [usr] payment and payment and completion right ok let me just speak speak to them [sys] that's [usr] and then [sys] fine [usr] i'll get back to [sys] ok [usr] you [sys] wonderful [usr] ok [sys] thank [usr] thank [sys] you bye bye [usr] thank you bye bye | 9Sales Lead
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[sys] good afternoon plumbing hello [usr] hello hi is that [sys] sorry i'm struggling to hear you would you mind saying that again [usr] ok is that dino [pii] [sys] no we're dino plumbing [pii] [usr] [pii] is [pii] though right [sys] with dino plumbing in [pii] [usr] ok ok that's cool it just says [pii] on my on on google that's all can i just ask you if you attended a a a boiler in [pii] yesterday on on monday at about 10 10 or 11 o'clock to do a service my neighbor [sys] we don't do boiler servicing [usr] ok did you attend to something in [pii] in [pii] [sys] no one from this office would have we were for the [pii] area not for the [pii] area [usr] can i just ask you one thing [sys] of course [usr] because ok right do you have a number plate as follows one second ok it's w n 23 luz [sys] not from this office we don't have a registration we don't have any 23 plates [usr] ok thank you much [sys] no problem [usr] right right [sys] bye | 9Sales Lead
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[sys] hello [pii] [usr] hi mate i've got a bit of an issue with a drainage on my property i wonder if you could help us by any chance [sys] we're fully booked now today i'm afraid [usr] you're fully booked today how about do you do tomorrow i know it's christmas day [sys] no [usr] no [sys] it's christmas day and then boxing day i'm afraid wednesday would be our earliest now [usr] wednesday is the next day is it [sys] yes [usr] right i'll i'll i i'll do can i book you in for wednesday or do i just phone back the day [sys] well it it'd be easier if you phone back at we're open from eight o'clock on wednesday morning [usr] ok [sys] if you could if you could call back [usr] just [sys] then [usr] one [sys] i mean [usr] first [sys] i would [usr] thing [sys] if obviously if you are desperate there are plenty of other companies out there to try and that's why i would say ring back on wednesday morning if you have no luck [usr] all right appreciate that [sys] right [usr] i'll do that alright cheers buddy [sys] all right thank [usr] thank [sys] you [usr] you mate [sys] bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] let you talk hold with my friends the phone no [sys] did you can book an annual service visit or repair online good evening at gas my name is [pii] can i take your name please [usr] sorry [sys] your name please [usr] it's [pii] [sys] how can i help you today [usr] we've got a drain well drainage blockage in our bathroom water is rising where it shouldn't be rising and draining where it shouldn't be draining et cetera it's horrible we need something to come out and i wanna try and get a a price and find out if you can come out tonight because we've got a baby girl and it's all a nightmare [sys] sure i do apologize we won't be able to get in and out to tonight [usr] ok all [sys] we [usr] right that [sys] can have a look the next [usr] don't don't worry about it we need somebody to come out tonight thank you [sys] sure [usr] cheers [sys] no problem [usr] bye [sys] thank you bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon welcome to dino you're speaking to [pii] how can i help you [usr] hello [pii] my name's [pii] too it's a good start innit [sys] great great name out of my life hi [pii] how are you [usr] i need a quote please to unblock a ground floor toilet i've tried doing it myself i've tried all everything i know but it's still slow to drain it it is partially draining but not completely [sys] right it would be if it was monday to friday 8 a.m. to 6 p.m. it would be just give me a moment sorry about that my apologies give me just a second my screen's gone a bit funny that'll be a second sorry thank you i do apologize for you sir ok this is very strange sorry my apologies sorry sir can i call you back [usr] sure [sys] can i can i can i call you back in a few minutes when i got the screen back [usr] sure [sys] what's the first number to call you back on sir [usr] if you call me back on my mobile which is [pii] [pii] [pii] [sys] and your name sir sorry of [usr] it's [pii] [sys] course it's [pii] you said that ok [pii] mr [pii] thank you give me a few minutes i'll call you back as as soon as i can [usr] ok [sys] thanks again sir [usr] no [sys] take [usr] problem [sys] care [usr] ok cheers [sys] bye [usr] then bye bye [sys] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well good afternoon my name's [pii] how can i help [usr] ohh hiya sorry i i don't know if i come to the right part it's about drains that need [sys] right [usr] unblocking [sys] ok ok and do you have british gas cover for your drains or is it something you need to pay for [usr] no it's something we need to pay for [sys] to be paid for ok that's fine we can have a look at that for you what's been happening drains wise [usr] i think it's something that always happens at the property if if my parents' property every now and then they have to get someone out to unblock the drains wash [sys] right [usr] it through because apparently they're a bit shallow or something not as deep as they should be i don't know but it's something we've called you out for before and it's kind [sys] right [usr] of a thing that they always every now and then they have to have their drains flushed through if that makes sense [sys] ok it certainly does but no that's fine they've probably just not got enough slope on the drain for it to fully wash everything through [usr] and [sys] correctly [usr] she said [sys] over time [usr] her toilet water is a bit she knows it's in the doing cos she's noticed the toilet water when she flushes it it's a little bit brown maybe or something i don't know if that makes [sys] back [usr] sense [sys] back up on it no that's fine but we can certainly have a look at that and what's their postcode [usr] is [pii] [sys] and what's the first line of the address [usr] [pii] [sys] that's absolutely fine let's have a look and what's her name what's her name [usr] it's mister and mrs [pii] [pii] [sys] that's absolutely fine right i can see we went out at the end of 2021 didn't we for it let's just have a look [usr] it's probably the same thing that needs to do it i would have thought [sys] let's look what right no problems at all that's fine but we can get that booked in for them then and do they normally pay themselves or do you normally pay on their behalf or doesn't really tell me [usr] i'll [sys] on here if [usr] pay [sys] you paid [usr] on their [sys] or [usr] behalf [sys] right that's absolutely fine [usr] do you take debit [sys] he's only [usr] card i presume [sys] that should be absolutely fine give me one moment i'll put you across to our local team we'll get it all set up for you and out there and have a look no problem at all [usr] ok [sys] one sec [usr] thanks [sys] ok [usr] idea ohh well this is just stupid why is everything complicated [sys] thank you for calling south unfortunately we're unable to answer your call at this time please leave a message and i'll get back to you as soon as possible alternatively you can email us on office [pii] [pii] thank you when you've finished recording please hang up or press hash for more options [usr] hi can someone call me back my name's [pii] on [pii] i was transferred to a different department to make a booking but the phone just rang and rang if somebody can call me back that would be great thank you bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes then you said no [usr] hello [sys] how [usr] hi [sys] to switch [usr] there [sys] off that [usr] hi there i've got aaa drainage issue it's backing up and it's flooding out of the shower at the minute i wonder if you could get out today [sys] ok and do you have any form of british gas home care cover for the property or is it a one off booking [usr] a one off booking [sys] ok to have anything unblocked with ourselves it starts at 100 and £80 and that includes va t but if it is more complicated or requires any specialist equipment it can be requoted [usr] how much did you say 100 and 80 [sys] it starts at 100 and £80 including vat that's correct [usr] ok sorry sorry i'm just texting my brother because it's his flat w when did you come out [sys] is it just water that's not draining away at the moment [usr] that's right [sys] ok and did you say it was overflowing [usr] overflowing from the shower onto the floor i just mopped it all up but [sys] ok we could try and get an engineer out today if it's backing up into property causing obviously the water to to flood a little bit but [usr] that [sys] it [usr] would be [sys] it [usr] good [sys] would you say that it's your brother's property or is it him that would be paying the bill [usr] yes [sys] ok he would need to contact us to book in anyway we can't book [usr] all [sys] in with anybody [usr] right [sys] else apart from the bill payer [usr] all right ok fine ok great you weren't able to call him if i give you the number are you [sys] we're an inbound team i'm afraid if [usr] right [sys] he could give us a call we'll get that looked at and sorted for him [usr] ok all right ok thank [sys] ok [usr] you i'll ask him to call [sys] not a problem [usr] ok [sys] at all [usr] thank [sys] ok [usr] you when do you shut and when when would we but if he calls soon he'd be able to get someone today would he [sys] as long as it's before four o'clock that's correct [usr] ok ok thank you very much [sys] no problem at all have a nice day [usr] thank you bye bye [sys] bye [usr] bye | 9Sales Lead
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[sys] hello [pii] [usr] hello how do that was me [sys] i i've saved you my phone in case [usr] right [sys] i needed to ring you before [usr] right i've got the prices over to you [sys] i'll see [usr] i just [sys] that [usr] wanted to make sure cos obviously the the combi tanker is the super sucker that will empty it but it can only take 1000 gallons at a time before it has to go and tip the biggest [sys] i saw [usr] problem [sys] that [usr] is [sys] bit [usr] with it because it's a super sucker it has a liquid ring [sys] he can [usr] vacuum [sys] do that right [usr] separate from the big tank that is half and half there is a smaller tank on the front with that has to be filled with water for the pumps to work [sys] that's fine which isn't [usr] that's [sys] a problem [usr] either got to come on site filled up or it would need to be filled up [sys] it can come filled up that's fine they'll [usr] right [sys] just have to scan the vehicle that's all [usr] ok it would have some water on the front then but only in a small tank [sys] fun [usr] and [sys] ok [usr] it would only be 1000 gallons at a time which [sys] but [usr] when you don't know how much of it is if there's a hell of a lot of it it's gonna take a long while which is why i can't really give a fixed [sys] no [usr] price cos i don't [sys] i no [usr] know how [sys] i understand [usr] much there is down there [sys] it's difficult [usr] but that [sys] to [usr] will [sys] say [usr] give you something to work off of if [sys] yes [usr] i [sys] it it has done [usr] if [sys] i'm [usr] i can help you with anything else give us a call [sys] i will do i'm gonna put it all together and submit it over to [pii] this morning and then as soon as i hear back from them they might have a couple of questions i can deal with that if i'm not sure i'll ask you [usr] all right [sys] and then they'll probably give the go ahead and then we'll get it done maybe in a couple of weeks time [usr] ok all right then [sys] ok [usr] thank you [sys] lovely thank you much [usr] cheers [sys] for your help [pii] take [usr] cheers bye [sys] care bye [usr] bye bye | 9Sales Lead
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[sys] good afternoon [pii] how may i help [usr] hi there my name's [pii] i'm a customer of british gas home care complete and a dino rod engineer came out to my property last week and said [pii] would get back in contact with me about a blocked soak away or something that [sys] right [usr] and i contacted british gas [sys] the chest [usr] a few ago and they said [pii] wouldn't contact me within the hour then they said the ops manager at the local diner rod office and i'm in [pii] i'm hoping that's this office [sys] right [usr] that i've just called [sys] it is yes it is he's just walked in the door could you bear with me one moment [usr] certainly [sys] thank you please continue to hold we appreciate your patience please continue to hold we appreciate your patience hello mr [pii] [usr] hi [sys] hi there i'm just gonna transfer you through to [pii] bear with me a moment [usr] ok thank [sys] thank [usr] you [sys] you hello mr [pii] gram speaking [usr] hi graham i'm calling to to to follow up on a visit one of your engineers made to [sys] came [usr] us on friday [sys] on the 28th of the 12th i'm looking [usr] that's [sys] at it now [usr] right [sys] i'm just apparently you've been waiting for a call from me which i know nothing about [usr] that sounds about [sys] i [usr] right [sys] don't [usr] always [sys] know any honestly [usr] falls between [sys] but you're [usr] the gaps [sys] the first [usr] and two [sys] time i've heard your name if if what i mean i don't know anything about your job bear with me [usr] no that's [sys] i'm [usr] fine [sys] just gonna [usr] don't [sys] go through [usr] worry [sys] your 584 she'll be on the pike there you are too yellow [pii] submitted these on the 30th let's have a look right are we do we know that this gully is a sowa [usr] no i well i mean i don't know i'm relying on what the engineer [sys] all [usr] said [sys] right yes it's void underground it's not connected to anything [usr] yes [sys] right [usr] as far [sys] that's [usr] as i know [sys] what you mean it's not connected to anything now are you aware that that is as much as british gas will do for you [usr] no i i don't really know about that [sys] when [usr] ok [sys] it comes to if if we we know all the engineer is telling me that this is just go straight to ground [usr] ok [sys] which if it's just taking me and water i can't they never look up over above that window and that pipe is there anything coming into here that would be foul or is it just rain water [usr] that would just be rain rain water [sys] rain water there's what you would need to do then is if you want to keep that pipe there to to work as a drain you can end up put now putting a putting another soak away in is very expensive [usr] ok [sys] and i don't know if it would warrant it but i'm looking off the vague photo that i have here on the left of that window there is another pipe going to the ground is it possible now i'm not on site obviously is it possible to reroute that into there if it's mains [usr] and [sys] connected [usr] i [sys] if that if those are mains connected [usr] no the second one second one also just goes into onto the ground i my [sys] all [usr] guess would be [sys] right [usr] and i don't really know much about plums plumbing and drainage is that there the void exists because the down pipe has just been venting water into it it's washed away a hole [sys] right [usr] and that recently got bigger because i turn out the previous owner had stuffed a plant pot full of gunk and used it to block up the void and it all just collapsed in when we were repositioning a drain pipe the next one along is also just water on the ground and it's on a camera that would move up towards the house it's only when you get back into the original building you're further along that there's a proper gully [sys] right right i'm just thinking if it would be worth me coming up the site sorry [usr] i [sys] i'm [usr] mean [sys] just checking [usr] ff [sys] my phone [usr] through british gas i know we can get a one off fix or repair which quoted for as well [sys] sure right i remember seeing [pii] over here cos i've just googled where you are now i remember [pii] being up here but i didn't speak to him after that i don't know what was going on and he's not at work at the moment he's on sick at [usr] ok [sys] the moment what i would to do is speak to [pii] and i'm hoping he's in tomorrow cos he's had two days off if not i'm gonna have to come to the site and to see if i can help you [usr] ok thank you [sys] well i do know if it is soa wires that's it british gas won't have any truck with that whatsoever you're not covered with soa ws i'll cast my eye over it because photos can only tell me much being on site helps much better would you be around tomorrow if [pii] isn't i'll just bite the bullet and come up there [usr] we we both work from home [sys] fantastic [usr] one of us will always be [sys] right what i'm gonna do is hopefully [pii] is in tomorrow i'm gonna get some more information from him see if you can shed on the night on what i'm what i might need to do or what we can do and then if i need to come back up there with an engineer on another visit then i will if not i'll come up myself [usr] ok that's [sys] to [usr] great [sys] try [usr] thanks [sys] and help [usr] much [sys] and [usr] [pii] [sys] see what we can do for you is that ok [usr] brilliant [sys] mister [pii] [usr] that's great thank [sys] who [usr] you kindly [sys] told you that i was ringing you by the way just was it british catholic [usr] i called [sys] told [usr] british [sys] you [usr] gas earlier and they called i assumed dia dia was and came back with that answer [sys] yes i don't know what's going on i haven't got any emails hang on i'm just gonna double check me just the 12 emails in the last six right [pii] there's nothing there from down the road right i don't know what they were saying that or why they've said that leave that with me mister [pii] i'll be in touch with you tomorrow either way i'll let what's happening [usr] that's great thanks [sys] all [usr] very [sys] right [usr] much cheers [sys] thanks mister [pii] [usr] take care [sys] cheers [usr] thanks [sys] now thanks [usr] bye [sys] bye bye | 9Sales Lead
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[sys] good afternoon [usr] hi i'm just wondering if it's possible that a plumber could come out to check her a pipe it's just that there's a strange smell coming from the outside it is when iii i take a shower and you can only smell it outside and there's a little bit of water [sys] detail [usr] coming up at the side of the house i don't know how i think it's related to that it's [sys] sounds [usr] it's just clean [sys] it's a blockage [usr] water it's not sorry [sys] sounds there might be a blockage or along with the [usr] that [sys] drains [usr] all right i don't well [sys] every [usr] it it's just that it happened it's happened a few times now in recent recent times i don't know the best way of going about it is is it [sys] i would can i give you the number and they [usr] i thought [sys] would [usr] it [sys] probably [usr] was pulling [sys] better [usr] down [sys] take [usr] the [sys] him [usr] road [sys] out er no there's two different franchises they deal with [usr] ohh [sys] that [usr] right [sys] side of it [usr] ok [sys] it is [pii] [pii] [pii] [usr] [pii] all right ok [sys] ok [usr] all right i'll [sys] thanks [usr] try that [sys] bye [usr] thanks then bye [sys] bye | 9Sales Lead
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two good morning [pii] plumbing [usr] hi i wonder if you can help me i was just wondering what the cost would be for a tanker to suck out a load of fat from a drain [sys] we don't have tankers we won't be able to do that work [usr] ok no worries [sys] ok [usr] thanks [sys] thank [usr] much [sys] you [usr] cheers [sys] bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with bush gas please listen to the options carefully we can get you to the right team [usr] it is [sys] if you need any help with a drainage problem press one if [usr] ok [sys] you require our plumbing services press two or [usr] what [sys] did that you can now book drainage services online in a few [usr] no problem [sys] easy clicks visit dino dot com [usr] you [sys] for details [usr] come back in [sys] alternatively [usr] the cabinet [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] but that's ridiculous 30 times that's three [sys] good morning you're through to [pii] at dino how can i help [usr] i i'm a british gas customer can i talk to you is that possible [sys] it would be british gas that you would need to speak to if you're wanting to book an appointment for your own vehicle [usr] cos they seem to be having a problem they say they can't access your system to book appointments do anything about that or [sys] no because if if you've got a home care cover and [usr] yes [sys] you're covered [usr] that's [sys] for [usr] right [sys] plumbing and drains [usr] yes [sys] it's booked on their system they have [usr] there's [sys] their [usr] no [sys] own [usr] what [sys] little computer with their own system that he's hooked up to [pii] it's done on their system to book the appointment [usr] they're saying there's a technical issue and they're blaming blaming you i'm sorry but there's no way i can get round this is for her and get someone out [sys] no [usr] and then we [sys] i'm [usr] can [sys] afraid [usr] sort [sys] because the insurance policy with british gas it has to all go through them [usr] right it if [sys] i [usr] ring [sys] can put you directly [usr] and say [sys] through to the office [usr] please [sys] ok one moment [usr] which which offer is it the one i don't know [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not | 9Sales Lead
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello [usr] hello [sys] [pii] [usr] i i have some blockage in my home there is a sink in kitchen water is go don't go outside [sys] what's the postcode of the site [usr] what [sys] what's the postcode of the site [usr] [pii] [sys] let me give you the correct number for that because [usr] nnw [sys] we don't [usr] 96 sj [sys] we don't cover nw nine let me give you the correct number to call bye bye if you call this number [pii] [pii] [usr] this week [pii] [sys] [pii] [pii] [usr] [pii] who is this guy [sys] this is the company who's covering that post code [usr] ok [sys] alright thank you bye [usr] bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] it is quite we were [sys] we record calls for quality and training purposes i do i know how [usr] and that's hello [sys] give me a how [usr] ok [sys] can i help you [usr] hello there are you still working this evening [sys] we are how can we help [usr] i've got a block block two each type to accept it in [sys] right ok and have you got the health care cover at all | 9Sales Lead
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[sys] good afternoon danny plumbing [usr] hello it's [pii] english company in [pii] [sys] pardon [usr] you [sys] sorry [usr] er an an english company in [pii] [sys] i'm really sorry i'm really struggling to hear you [usr] i don't [sys] would you mind [usr] know [sys] repeating [usr] why [sys] that i do apologize [usr] no it's ok it's english proven company newbury [sys] ok what's that sorry [usr] can you hear me now ok we've got the problem with our drain and we'll need someone on site to come and have [sys] when [usr] a look [sys] you say an issue [usr] at [sys] with the drain do you mean a block drain [usr] yes it's a blocked train [sys] ok [usr] that it's [sys] you [usr] heading [sys] will need [usr] to the building [sys] dino rod for [usr] [pii] [sys] for that [usr] yes [sys] would you their number [usr] absolutely yes please [sys] do you have a pen ready [usr] yes [sys] it's [pii] [usr] ok yes [sys] [pii] [usr] yes [sys] [pii] [usr] [pii] lovely [sys] that's correct [usr] thank [sys] ok [usr] you much [sys] you're [usr] thank you [sys] welcome [usr] bye [sys] bye | 9Sales Lead
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three if you're calling regarding the british gas call out please press one if you good morning dining [pii] [usr] good morning i've got an engineer coming out today at some point i've had a message to say that they they're definitely coming today i was just wondering if you're able to give me a rough time [sys] of course what time is your postcode [usr] it's [sys] what what's your postcode please [usr] it's [pii] [pii] [sys] was it [pii] [pii] did you say [usr] that's right i booked it through british gas home the home service [sys] ok what is it is it a plumbing job or a drains [usr] i think it is [sys] do [usr] plumbing [sys] i was gonna say ii i wanna double check right it's [pii] 44 juliet tango [usr] i've got a reference number if that helps [sys] if you wouldn't mind please [usr] it's dy dash wo dash 3745570 [sys] i have a quick la i haven't got anything on our system to be fair there's nothing that came up it might be because it's a different franchise [usr] ok i just rang because i'm in milton keynes i just rang the diner milton keynes number [sys] no no no it's a it's a different franchise i'm pretty sure [usr] right [sys] i can it does come through to us though sometimes to be fair but [usr] cos [sys] i can [usr] when i when i rang on the voice it said welcome to diner road east midlands and i thought well [sys] there's a i think we've got a couple of franchises to be fair [usr] if [sys] in the east [usr] i [sys] midlands [usr] if i try that milton keynes number again will that go through to right [sys] it should do i i'll try i'll try that number again to be fair because we haven't got anything in our system for for that area [usr] ok no worries thanks [sys] ok [usr] very much [sys] that's all right no worries [usr] ok [sys] thank you [usr] bye [sys] cheers bye bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to [pii] at dino how can i help [usr] i was not gonna happen because what it is we've got problems with road and in in our property they're coming from the drainage and i've had welsh water there and we [sys] -huh [usr] we we bought the house over a year ago but we've had to have a drain survey and welsh water said whoever done the extension of all the drain it's nothing to do with them they can't do anything the council said to try and ring you to see if i could get something you have to give us a quote on how to sort the drainage because that's where the rats coming from now they're coming through the main drainage [sys] right let me get you the number for the office of that area and what's your post code [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] thank you have you got a pen and paper to write this number down [usr] i go to penn [sys] ok number is [pii] [pii] 13535 [usr] shit 535 lovely thank you very much [sys] no worries take care [usr] bye bye [sys] bye | 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation good afternoon you're through to [pii] at how can i help of course do you have british bathroom care cover she had british gas home care [usr] hi [sys] cover [usr] i'm looking to get someone out to have a look [sys] ok [usr] at our drains [sys] what's the postcode of the premises k k [usr] pardon [sys] sorry [usr] er it's at a workplace [sys] ok i'm just gonna pop [usr] er [sys] you through to the [usr] k [sys] drainage [usr] 13 [sys] department [usr] x [sys] of that [usr] f [sys] area i'll be one moment [usr] k a one three x f [sys] for calling [usr] well [sys] diner [usr] there is [sys] [pii] please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries | 9Sales Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing service did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold dino is the uk s expert repair service you're through to how can i help hi [usr] hello hi i've got a a little bit of a problem with a drain outside my house it's not on my boundary but it would either be m district council or highways drainage i'm guessing but i need to get this sorted sooner rather than later because it's it's flooding my driveway when we're getting these storms it's coming straight down the driveway onto the patio which is tripping all my electric lights on the patio i was just wondering what you charge what is what are your rates it's a it's an outside drain it's it's got a big a big circular it must be a 10 inch outlet but i've tried getting a bit of mud out it the drain was completely full i completely entered the drain and i've gone as far down [sys] we [usr] the tube as possible [sys] we we [usr] but [sys] can [usr] it's [sys] come [usr] still [sys] out [usr] blocked [sys] and and do [usr] it's [sys] an unblock [usr] quite silty [sys] and i can explain the rates [usr] i do [sys] to you for [usr] think [sys] that [usr] it would [sys] however [usr] be able to be blasted [sys] as you [usr] out [sys] as [usr] just [sys] you're aware [usr] wondering [sys] it's [usr] what [sys] not [usr] your [sys] on your [usr] rates [sys] boundary [usr] are [sys] we we can only do an unblock on your property anything that falls on to the local water boards drain they have to come out and deal with it it's not something that we'd be able to assist with we can only do an unblock as far as your property boundary anything beyond that you need anything that goes on to that share drain you need to [usr] i can't [sys] to contact [usr] even get anyone [sys] the [usr] to do this even [sys] the person [usr] if i wanted to to speed things up well it's it's not it's not shared it it's it's there's a there's a pub but that's not their car park it's to do with the melbourne council they're saying it's not their problem highways they're not sure i mean this this needs sorting asap i mean it's it's ruining i've got damp on [sys] well [usr] the inside [sys] we [usr] of my [sys] i [usr] house [sys] said we can [usr] now [sys] unblock anything on your [usr] where [sys] boundary [usr] the water's [sys] once [usr] come [sys] it [usr] through [sys] falls on to the responsibility [usr] what would [sys] of [usr] you [sys] somebody [usr] advise [sys] else's [usr] in this [sys] drain we just [usr] because [sys] can't [usr] i mean [sys] it's [usr] i'm [sys] not [usr] not [sys] something [usr] anywhere [sys] that we'll be able to [usr] very [sys] deal [usr] fast [sys] with [usr] here i mean [sys] just [usr] now you're [sys] due [usr] saying [sys] to the [usr] that [sys] fact [usr] you [sys] that [usr] can't [sys] it wouldn't [usr] do anything [sys] be your it it wouldn't be on your on your drains itself the only thing i can advise is i can pop you through to the local office and they can just confirm that as you say if it's not a shared drain and it only comes to your property i'm not sure if that differs anything anything with a shared drain or [usr] ok [sys] where the responsibility of the drain isn't yourself you'd usually need to contact the local water board they can unblock it just in case there's any issues with it i any any bigger issues with it it it it will it will cause further issues i can i can pop you through to the local office if you just confirm that if that's the case but it's just if you if that it isn't if it is the responsibility [usr] i mean [sys] of the of [usr] it [sys] the [usr] it's [sys] local water [usr] it's [sys] board [usr] it's [sys] and it's [usr] it's [sys] not [usr] not [sys] something [usr] really worth [sys] that's [usr] me [sys] that's [usr] waiting [sys] your drain [usr] for to [sys] as [usr] to [sys] such [usr] hear what you've [sys] then [usr] what you've just [sys] it isn't [usr] said [sys] usually [usr] again [sys] something [usr] is it really [sys] that we'll be able [usr] i mean [sys] to [usr] they're [sys] touch [usr] gonna say pretty much exactly [sys] what [usr] the same [sys] we always advise is just to ring the local water board and they usually come out and do the unblock for you [usr] ok and is this is would your policy that rule stand for any independent water or or drainin and blocker if you cos there was a place in hereford maybe i didn't touch on the situation that it wasn't on my boundary [sys] it's [usr] they were gonna come [sys] a difficult [usr] out but it was [sys] one really [usr] £269 [sys] because as i say anything that's [usr] hour [sys] usually not on your bound boundary [usr] but [sys] can't [usr] i'm guessing [sys] touch but that usually [usr] they're [sys] falls [usr] gonna [sys] under a shared [usr] i [sys] drain [usr] have [sys] where that [usr] i'd pay [sys] drainage [usr] the call [sys] would [usr] out charge [sys] would [usr] they'd [sys] go [usr] come [sys] to other [usr] and [sys] properties [usr] say well it's not [sys] and [usr] on [sys] then [usr] your [sys] anything in the [usr] we [sys] in the middle [usr] can't [sys] would [usr] touch [sys] be the [usr] it i'm [sys] the [usr] guessing [sys] local water board i say you could the the the local office will be able to give you more technical advice on exactly what they can assist with they might say the same and they might say because it's not shared that they can i i'm not 100% sure but usually anything where you think it's not your responsibility we always advise you in the local water bo cos we can come out start unblocking anything on your boundary and once it gets [usr] ok [sys] to that point where it says the water balls drained you'd have to stop there and and the the the [usr] ok [sys] unblock wouldn't have been complete that that's why we always advise you to in the local water first i i i'm not sure i i'll be honest all i do is i do only take the bookings i don't do the the unblock itself i will be honest i'm [usr] how [sys] not sure exactly [usr] how [sys] where [usr] would you say [sys] it does [usr] that sort [sys] fall [usr] of [sys] but [usr] it [sys] we do come [usr] would [sys] across [usr] say [sys] situations [usr] somewhere that [sys] where [usr] it's the waterboards [sys] you [usr] drain [sys] know they've [usr] where [sys] done [usr] where [sys] the unblock [usr] would it might [sys] all [usr] say [sys] of the [usr] that [sys] customers boundaries and on the main drains blocked and obviously we still have to charge for unblocking everything [usr] ok got [sys] we [usr] you [sys] always say get that main [usr] got you [sys] drain unblocked by the [usr] ok [sys] local water first then we can assist with anything on your property that's how we usually work i i'm i'm not sure how lo local water for first but i imagine if you ring them and say it's overflowing and affecting your electrics and things that surely that would have you spoke to them to see when [usr] do [sys] they [usr] you [sys] can [usr] know [sys] attend [usr] how how [sys] because [usr] long this this could [sys] right [usr] go on for i know it's sort [sys] well [usr] of [sys] let [usr] quite [sys] me let [usr] hard [sys] me get [usr] for you [sys] the [usr] to [sys] number [usr] say [sys] for [usr] that [sys] your [usr] but [sys] local [usr] i mean i mean [sys] office anyway and at least you can have a quick i don't want to say no we wouldn't come out and then they say something different it might [usr] make [sys] be worth just [usr] it [sys] asking them but that [usr] they [sys] is [usr] they're [sys] our you [usr] just [sys] know [usr] not [sys] the usual [usr] phoning back [sys] process [usr] not [sys] can [usr] phoning [sys] i just take your postcode and [usr] that's [sys] i'll find [usr] why [sys] the [usr] i [sys] number [usr] thought [sys] for the local office have a look [usr] ok [sys] do you have a pen there and i'll give you their direct [usr] ok [sys] contact number this is your dino rod office [usr] [pii] [sys] that covers [usr] r [sys] your [usr] 14 [sys] area [usr] 3 j [sys] i've got [usr] w [sys] [pii] [pii] [usr] i've got a pen here and this is [sys] [pii] [usr] the dino rod is it ok i 1451 [sys] but i i the first thing i'd say is ring the local waterboard tell them explain [usr] yep [sys] the situation and see when they can attend and that will be our usual advice [usr] ok that's [sys] no [usr] great [sys] problem [usr] if i come [sys] thank [usr] to [sys] you [usr] a [sys] bye [usr] a bit of a dead end then i'll i'll give them a call ok ok that's great well thank you very much then cheers thank you bye bye bye bye | 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at how can i help [usr] you're right there i was just wondering is there any jobs that's going on at the moment if you're taking on any new applications at all [sys] anything that it would be area based it's probably best speaking to the local office that we would have that would cover your area to see if they're taking on i'm afraid it wouldn't be too much help in that respect i could give you a contact number for plumbing or drains offices in your area if i could take the post code [usr] [pii] [pii] [sys] me was that [pii] or [pii] sorry [usr] [pii] [sys] ok and is it plumbing our drains work [usr] dr [sys] drains ok i can give you the local offices number that's showing us covering the area and just let me know when you're ready it's [pii] [pii] [usr] brilliant that mate [sys] ok [usr] thank you very much [sys] not a problem at all have a wonderful day [usr] you too mate bye bye bye | 9Sales Lead
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[sys] thank you for calling diner rod our calls are recorded for training and monitoring purposes please [usr] ok [sys] choose from one of the following options [usr] well where's my bank card [sys] hello [pii] speaking how can i help [usr] hi it's [pii] calling from trustport mollusk i rang you guys yesterday and someone was meant to get back to me about our block drain and no one got back to me i was just wondering how he was able to do it [sys] [pii] hold on one wee second because what i'll do is you'll need to speak to [pii] he controls the labor there he'll know exactly [usr] ok thank you [sys] what what's going on hold on one second [usr] yes [sys] and i will see now as far as i know he's with someone here at the minute he he might only be a wee minute i'll i'll i'll try and grab grab hold of him here if i can [usr] right [sys] hold on one wee second [pii] [usr] thanks [sys] ok [usr] bye bye [sys] [pii] [usr] hi [sys] [pii] sorry to keep you with with no [pii] he's he's well with someone there at the minute he's gonna give you a wee call back because he's trying [usr] ok [sys] to work the labor for you because he says he was about in the middle of sending a mail this afternoon because he doesn't think he's going to get someone until round about the 23rd but [usr] ohh [sys] he's going once he comes out of that meeting here he says he's going to give you a wee call back and see if they can help you any any any further or see if he can juggle [usr] all right [sys] things around [usr] all [sys] he'll either [usr] right [sys] give [usr] stay [sys] you [usr] on [sys] a wee email there or he's going to give you a wee call back there is he has your number [usr] ok [sys] anyway [usr] no [sys] all [usr] problem [sys] right [usr] at all [sys] then [usr] thank you [sys] ok [usr] all [sys] thank [usr] right bye [sys] you [usr] bye [sys] all right [usr] bye [sys] bye bye bye bye | 9Sales Lead
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[sys] thank [usr] thank [sys] you for [usr] you [sys] calling [usr] for calling [sys] road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new block of your service inquiry press two for an existing or completed service press three for accounts press four for reception if the extension number you are calling good afternoon [usr] hi is it possible to make an appointment with the engineer the the toilet in the premise is blocked [sys] we're pretty well we are fully booked today where about this property [usr] it's in [pii] [sys] let me have a wee look at it and google earth [usr] ok thank you [sys] no worries two seconds was the geyser or [usr] bye [sys] what [usr] honestly [sys] is the name of the business [usr] it's eco fresh food limited [sys] ok is this beside the spa [usr] sorry just next to the bar yes switch to the botanic train station [sys] right it's just we're fully booked and we're we're fully booked tomorrow also i wouldn't be able to get anybody there till wednesday [usr] one please ok [sys] ok and it needs to be prepaid and it would be £245 [usr] is that possible to send the invoice of course [sys] we're unfortunately we're not we're not allowed to send invoices to anybody that doesn't have an account with us [usr] ok ok let me let let me call back later let [sys] ok [usr] me check that [sys] thank [usr] thank [sys] you very [usr] you [sys] much [usr] bye [sys] thanks bye bye | 9Sales Lead
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