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[sys] good morning [pii] speaking [usr] hi i'm calling from aldi in [sys] ok [usr] do we have a contract with you do [sys] i can find out what's the postcode please [usr] that's a question two secs i'll have a look [sys] or just the postcode area [usr] it's ex 14 i believe it's [sys] ex [usr] sorry [sys] 14 [usr] this isn't my home store [sys] no it's ok i'll just pop you through to our drains department bear with me [usr] thank you [sys] hello no we don't cover that area i can give you a number though ok [usr] if that's ok [sys] the the number you need to call is [pii] [usr] two seconds my phone up is that another [sys] it [usr] diner [sys] is yes [usr] company is it [pii] [sys] [pii] [usr] what was it [sys] no sorry [pii] [usr] [pii] [pii] [sys] [pii] [usr] what was it again [sys] [pii] [usr] [pii] [pii] [sys] all [usr] great [sys] right thank [usr] thank you very [sys] you [usr] much [sys] bye [usr] thank you | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] boy maybe there [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to [pii] at dino how can i help [usr] hello i'm calling because to book a plumber for plumber service it's i have a strong leaking sound in the kitchen sink and because it's inside the the the kitchen unit i i'm unable to see if it's leaking water out or if the leaking has come from the i i don't have a clue to be honest but in any case is is something that probably we can book for tomorrow is that possible tomorrow morning [sys] i can have a look for you do you have any british gas home care cover for your plumbing and drains [usr] no no [sys] no ok could i take your postcode please [usr] yes [pii] [pii] [sys] ok i've got [pii] ok perfect and what's the first line of the address please [usr] [pii] [sys] [pii] that's great thank you very much ok ok it looks we've been out before [usr] yes [sys] ok i've got a site contact here of is it [pii] [usr] that's my wife [sys] right ok no problem just that we know we've got the same [usr] ok [sys] the same person ok are there any vulnerable people at the property anyone with medical conditions or anything that [usr] no not at all [sys] ok ok i'm gonna put the leak down as small to minor just that it doesn't trigger the emergency if [usr] ok [sys] you want the appointment for tomorrow [usr] absolutely but the important thing is tomorrow morning if that's possible because this is a is a guest studio that we have and the [sys] ok [usr] the per the person is going out coming back at noon [sys] ok no problem let me have a look and see what we've got available for you [usr] sure [sys] ok we do have an appointment tomorrow it does run all day but i can put a note on the system to say that you prefer tomorrow morning [usr] ok [sys] and the engineer will give you a ring about half an hour before he's due to arrive is that ok [usr] absolutely [sys] ok no problem i'll just put am appointment hospital ok just before i confirm the work order just need to make sure that you'd be happy to pay the engineer on completion is that ok [usr] absolutely [sys] no problem ok that's booking for you now would you your dial reference number [usr] this number is 07792 [sys] you want me to take you right ok do you want to update the contact details [usr] you you can leave that my wife one or you can add my whatever you prefer [sys] no i'll have yours as well [usr] ok [sys] what's your number please [usr] [pii] [pii] [pii] [sys] [pii] and can i take your name please [usr] [pii] [sys] [pii] that's brilliant ok would you your di or reference number [usr] sorry [sys] your dino reference number [usr] your your number [sys] the the reference number [usr] yes please yes [sys] is it [usr] yes please [sys] the work number ok this is d for delta y for yankee w for whiskey o for oscar 366 0410 [usr] 10 ok [sys] that's all booked in for tomorrow for you [usr] thank you very much [sys] no problem have a lovely evening [usr] you too thank you bye [sys] bye bye | 3General Customer Service
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[sys] thank you for calling diner road covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an good morning [usr] hi er i think i called about 10 seconds ago [sys] how [usr] er [pii] [sys] can i help [usr] a winco yes i think you said the earliest you can book us in for was tomorrow [sys] ok [usr] and [sys] perfect [usr] i think [sys] no problem did [usr] i'm gonna go [sys] take all [usr] for [sys] your details [usr] that one if [sys] down [usr] you can [sys] at all [usr] did she yes she [sys] no [usr] did [sys] that's right not a problem was it [usr] but [sys] a domestic [usr] do you wanna take it again [sys] property [usr] in case [sys] or a commercial property commercial perfect it's £233 [usr] commercial [sys] for the first hour and £94 per follow on half an hour and we will get somebody to you tomorrow brilliant thank you bye [usr] ok super thanks cheers bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is [pii] how can i help [usr] hi there i have a query we had someone come out and have a look at some drain last week [sys] ok [usr] and we were told they'd send we we made payment on card and we're told we'd get an invoice and we haven't got that invoice [sys] ok what's your post code please [usr] [pii] [pii] [sys] and the first line of address please [usr] [pii] [sys] ok do you have a pen i'm gonna give you a number to call and they can give you that in invoice [usr] sure [sys] ready whenever you're ready [usr] ok alrighty [sys] it's [pii] [usr] yep [sys] [pii] [pii] [usr] got it [sys] ok all right no worries [usr] ok [sys] cheers [usr] thank you bye [sys] right [usr] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with shish gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] hiya i'm wondering if you could record this call because i think it might be a bit important for you to take forward to whoever needs to listen to it [sys] ok [usr] i'm walking on [pii] at the moment in [pii] near [pii] and one of your vehicles has just passed in slow moving traffic and the two gentlemen inside driving have been cat calling and teasing cyclists who are cycling on the road next to them and it's absolutely antisocial behavior and it's disgusting really you'd probably expect behavior that again from people in white bands and absolutely not with representing a particular company that has significance dino rod i've got [sys] do [usr] the [sys] you have the [usr] plate [sys] post code of the area what's the postcode for the area [usr] i don't know the post of the area but it's it's right it was near gate butchers in [pii] you can find [sys] let [usr] the postcode [sys] me just [usr] there [sys] call back i can get the post code one second [usr] and i've taken their number plate down it's just [sys] i [usr] ridiculous [sys] left [usr] behavior that they think they can get away with that thing and they [sys] i [usr] can [sys] know [usr] cause an accident as well whilst driving to people on the road cyclists on the road they're jeering at them and putting them off cycling and distracting them and pedestrians walking it's just just ridiculous single women walking past and then calling out and it's just applicable honestly [sys] i completely agree let me just find out where they are i can obviously try and track who it is it's [pii] what was the butcher's called [usr] at cli gates i've got their number please though i can tell you how far it was which truck it was [sys] i can't find it by that just yet i need to locate [usr] ohh ok [sys] which office it is for that area once i've got the once i know what area it is i can then take the registration plate and find out who it is and who the engineers belong to it'll be one moment sorry about this i've just [usr] that's alright i'm just glad i could get a hold of you because otherwise sometimes you can't even it's ok i can give you the post code of this area [sys] brilliant [usr] now [pii] [sys] [pii] [usr] [pii] they they they've probably gone past now [sys] it's ok well we'll see registration plate [usr] it was gnq two lp p [sys] bn 22 [usr] lp p [sys] lp p golf november 22 lima papa papa [usr] perfect [sys] brilliant i'm just gonna phone two offices to see who owns that vehicle are you all right to hold [usr] i'm alright [sys] thanks ok i'll be one minute dyno is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com [usr] no [sys] for further details or to book an appointment online [usr] something that you need [sys] hello [usr] hi [sys] hi [usr] sorry i'm going underground i might lose [sys] right [usr] signal [sys] ok i'm just gonna put you directly through to that office with the lady who and the who's in charge of that engineer all right thank [usr] ok [sys] you hello [usr] thanks [sys] just popping her over now here you go [usr] fine hello hello hello [sys] hello [usr] hello [sys] are you here [usr] hi hi is that is that [sys] with me [usr] that leaving [sys] who [usr] the [sys] you're still speaking to i think you've just lost the connection right i will get them to give you a call back what's your name [usr] ok it's it's an [pii] [sys] [pii] sorry [pii] [usr] a nahit a if they can ring me back in a couple of hours that would be great [sys] brilliant [usr] because i'm currently [sys] and [usr] underground [sys] brilliant and [usr] on [sys] what was [usr] the [sys] your [usr] tube [sys] contact number [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] brilliant right [usr] [pii] [sys] i will get them to give you a call back no worries bye bye [usr] thank you thank you much bye | 3General Customer Service
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[sys] thank you for calling down the road press one for drains or two for accounts on down the road [usr] hi we've got a job booked for next thursday the 19th there were two aspects two different things i needed looking at i did put it on the job description when i booked it through british gas but i just wanted to make sure it was on there because i know sometimes when when they've been they said it's not clear about the two different jobs [sys] hm right ok what's your [usr] just [sys] post code [usr] just it's hd one five [pii] [sys] they're both blockages are they [usr] they are i mean one one's an outside drain and one's an inside shower drain [sys] right ok they put them both on [usr] right is it the same i i is it both a dinah rod isn't it as in they both the same [sys] it'll [usr] person [sys] be [usr] is [sys] the [usr] it [sys] it'll be the same engineer yes [usr] that's fine then no no worries thank you [sys] ok thanks then thank [usr] ok [sys] you [usr] thanks [sys] bye bye [usr] bye | 3General Customer Service
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[usr] it the bus before [sys] thank you for calling [usr] it [sys] plumbing [usr] were coming [sys] yorks [usr] up [sys] and links [usr] it [sys] please [usr] wouldn't go down [sys] note [usr] would [sys] all [usr] it [sys] our calls are recorded for training and monitoring [usr] it was [sys] purposes please wait to be connected to the next available member of our team thank you [usr] through the it's gonna be monday though now isn't it really [sys] good morning [pii] [usr] hi i'm just enquiring well i'm just enquiring about drains and blocking [sys] am i alright to put you through to our dino call center i'll be able to put you through to the drainage side [usr] yes please [sys] just bear with me one moment [usr] it come in a minute i'm just on phone to [pii] it stinks in there what's that what's that [sys] welcome [usr] come [sys] to british [usr] on [sys] gas services limited [usr] is gas that chat me and him and her leg [sys] please enter your account number using your telephone [usr] i got [sys] keypad [usr] an account number | 3General Customer Service
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[sys] hello [pii] [usr] hi i was out [sys] the telecoms [usr] thank [sys] bear [usr] you [sys] with me one second and i'll go find out for you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member [usr] ok i [sys] of our team will be with you very shortly thank you we are [usr] hello [sys] sorry to keep you waiting a me hello hi he's just in a meeting at the minute he said he'll be out of it at some [usr] sure [sys] point this afternoon [usr] and who should [sys] if [usr] ask [sys] you wanna [usr] for [sys] call back [usr] sorry [sys] maybe after one o'clock [usr] ok perfect thank you i'll [sys] [pii] [usr] call back this afternoon thank you bye [sys] ok no worries thank you bye | 3General Customer Service
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[usr] how it [sys] thank you for calling dino plus good morning [pii] speaking how can i help [usr] good morning can i just check what time you guys are due out to one of our clients properties please [sys] of course can i take your post code [usr] it's [pii] [sys] ok just bear with me [usr] thank you bye more active questions [sys] ok just a moment i'm just trying to find it now on the system [usr] thank you [sys] was this 33 british guy [usr] i'm not sure sorry i'm calling [sys] right [usr] on their behalf [sys] ok can i take a door number at all [usr] one moment got expenses paid by personal at 21 [sys] ok and that was [pii] [pii] [usr] yes [sys] ok i'm afraid we haven't had anything come through for them if they have booked it through british gas sometimes it does take a few minutes to come through to our screens [usr] ok [sys] but i unfortunately nothing has [usr] sorry [sys] been raised our end [usr] what was the post code [sys] it's [usr] said [sys] [pii] [pii] [usr] [pii] sorry [sys] sorry [usr] [pii] ok ok ok no worries pain [sys] and number 22 just bear with me ok i've got him we've been out for them on the seventh which was saturday and i've got here the second just bear with me [usr] it's alright [sys] put this down right ok that's fine no worries i can get someone out to them just bear with me let me just have a look and see where [usr] thank [sys] the engineers [usr] you [sys] are [usr] we've also paid it no it's not i need to check account we have paid it back on the 15th of september we just paid it straight from client account [sys] i was expecting there before one o'clock [usr] perfect [sys] alright thank [usr] that's great [sys] you bye [usr] thank you very much goodbye | 3General Customer Service
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[sys] hello dino [usr] hi i was wondering if you could [sys] about [usr] help me [sys] it [usr] it's [pii] [sys] that [usr] from 24.5 [sys] from march [usr] which [sys] but i know we did it last [usr] is [sys] week [usr] there a manager available for me to speak to please [sys] there's nobody available at the moment but i can raise a call back for you [usr] because [sys] [pii] [usr] just every time [sys] can [usr] someone [sys] you [usr] comes [sys] shut it down now this is [usr] it [sys] on the [usr] don't get completed properly or they have [sys] but [usr] to come [sys] i think [usr] back cos it's not been done right [sys] it was something [usr] and [sys] to do with [usr] the guy [sys] a consultant [usr] that came yesterday [sys] new frame [usr] he said [sys] or something [usr] i i started to upstairs and then when i went upstairs the hot and cold foods the opposite way round it was i think he put them back on the wrong way round and the the handles are sticking [sys] it's [usr] outwards rather than [sys] let me see [usr] used [sys] why [usr] to face inwards and then they [sys] in [usr] on they went [sys] that [usr] outwards [sys] time [usr] now they i'm just [sys] is that with the validation for the extra work [usr] what the hell's going on [sys] right what's your post code then and i'll send this over [usr] [pii] [pii] and the lot and the the other job the guy that come and did when he drilled all into me outside wall [sys] it'll just be a time i've not had a name but [usr] there's still [sys] wow [usr] a leak of that pipe and the the guy that called me yesterday today [sys] the [usr] said i just don't feel [sys] yes [usr] confident that the people that come is one says one thing and does something and one says something else which is not very reassuring [sys] right ok well i'll i'll collect this information and send it over it's usually within 24 hours for the [usr] right [sys] call but it might be a bit sooner but just to to let ok [usr] i've been quite patient and that but i'm just [sys] i had a couple [usr] the [sys] of [usr] hell's [sys] emails [usr] going on do what i mean with it all [sys] ok no problem well leave that with me i'll send that over now ok [usr] ok [sys] all right i'll put some notes on the account as well just they know that we've we've spoken and i've raised that for you [usr] cos obviously i just want the jobs doing and doing right do what i mean and [sys] no i completely [usr] i it's [sys] understand [usr] just and you're wasting your own time sending someone and then and [sys] right [usr] they're coming [sys] then that would [usr] back and it's [sys] know that would [usr] i don't [sys] say that [usr] know it's just never known anything it to be honest [sys] hours no i completely understand and i do apologize [usr] right ok [sys] i'll i'll get that updated [usr] who will be calling me do you have any ideas [sys] it [usr] i know he's [sys] it just depends which which one picks it up to be honest with you but they'll they'll obviously let when they give you a call [usr] right ok [sys] ok [usr] all right thanks [sys] thanks [usr] much for your [sys] much [usr] help [sys] take [usr] thanks [sys] care bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello [sys] good afternoon you're through to my name is [pii] how can i help you today | 3General Customer Service
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[sys] thank you for calling dino plumbing please note our calls may be recorded for training and monitoring purposes please select from the following options press one for an update on your plumbing appointment press two for a sales inquiry press three for any other inquiries good afternoon [pii] i plumb in [usr] good afternoon i had an engineer visit my property yesterday and he said he was gonna send a quote by email i haven't received [sys] i [usr] any [sys] report [usr] a quote because there was a no obligation [sys] you won't receive that until monday now is that [usr] ok [sys] side of the that apartment shop but they'll be back open monday morning [usr] on monday ok thank you thanks [sys] no sorry sorry not sorry i've just realized monday's christmas it'll be tuesday [usr] i just remembered [sys] sorry [usr] ok [sys] all right then [usr] tuesday then ok [sys] all [usr] thank [sys] right [usr] you [sys] then thank [usr] bye [sys] you bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to how can i help [usr] hello i just wondered do you fit new showers our showers just broke [sys] we do fit it but you you you would have to call back tomorrow when the local office is open [usr] right [sys] they can give you a call [usr] that's lovely [sys] all right no problem [usr] you do [sys] go ahead sorry [usr] you sorry it's something you would you would do do you provide [sys] yes [usr] a shower [sys] that's correct [usr] or do we provide a shower [sys] i think you may have to provide it depends with the lo it varies from local office to local office [usr] right ok if [sys] if [usr] i ring [sys] you [usr] this this 033 [sys] number [usr] number it'll get me through [sys] yes [usr] to the local office tomorrow [sys] yes somebody will put you through to the local office that's correct [usr] all right thanks for your help that's lovely [sys] no worries [usr] thank [sys] alright cheers [usr] you [sys] bye [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling diner road our calls are recorded for training and monitoring purposes [usr] it was nice [sys] please [usr] here [sys] choose from one of the following options [usr] five [sys] s one for a new blockage or service inquiry press two for an existing or completed service press three [usr] that only be proper but now just consolidate tomorrow saturday that's not worry i know they are all scheduled three months that no just say [pii] can you answer a septic tank [sys] good afternoon diner road [usr] hello do you clear septic tanks [sys] we yes [pii] won't clear the septic tank but the sister company irish waste can do is it a domestic septic tank [usr] it is yes [sys] yes ok no problem whereabouts are you [usr] we're in ju just outside of dumbo [pii] [sys] yes ok the cost for the septic tank empty would be £395 and that includes up to three tons of waste removed [usr] right [sys] any additional waste we remove would be charged at £29 per ton [usr] right ok that's fine and is it and do you to clear the the pipes as well the system and all that [sys] yes [usr] that's all included [sys] yes [usr] right [sys] we can do [usr] ok [sys] that we can jet out the lines for you and clean the bottom of the tank and everything [usr] it right ok well i'll give them a ring now and see if they want to go ahead with that and i can give you a call back [sys] yes no problem just give us a call back and we can get that sorted the 395 now will have to be paid upfront to secure the service if you are interested in it what what way it'll work is if you ring me back i'll book it on and then one of our accounts team will ring you back and they'll take the payment then alright [usr] that's great and then when would they be able to come out to do that [sys] usually a separate tank service three or four working days from it's booked on we can get out to you you're not we're based here in carried off you're not a million miles from us [usr] all right ok right that's great [sys] all right ok no problem at all [usr] right lovely thank you now bye bye bye [sys] ok thanks now thank you bye bye bye | 3General Customer Service
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[sys] good afternoon down road how may i help [usr] hello there i'm ringing from remington food bank and i'm ringing in connection with the donation the diner [pii] staff made to us [sys] right [usr] it was really just for an address or an email address to send a thank you to [sys] all right ok we're at [pii] which is [pii] [usr] sorry [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] he was he [pii] [sys] [pii] yes [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] [pii] [sys] [pii] [usr] excellent and can i address that to anybody in particular [sys] i have a feeling that there might have been [pii] [usr] [pii] what's his surname [sys] screen screen [usr] what i don't know i think our phones are going funny here because [sys] it [usr] i can [sys] was it it is quite noisy isn't [usr] isn't [sys] it [usr] he [sys] yes screen [usr] green [sys] screen [usr] screen scr [sys] screen [usr] that's lovely i'll [sys] ok [usr] pop that in the post [sys] lovely thanks [usr] thanks [sys] now [usr] for your [sys] bye [usr] help now cheers bye [sys] bye bye [usr] bye | 3General Customer Service
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[usr] first to my colleague letter [sys] good afternoon speaking how can i help [usr] hi you've done a job just about a month ago for a i'm trying to explain the situation right we're doing some work in the flat above in the flat below or on a job that you've done a repair to above if that makes sense you went in and repaired the leak [sys] what's the post code just i can bring [usr] that [sys] this all up [usr] would be easier wouldn't it i can't get my words at the end of the day right hang on a second it is e 18 echo 182 [sys] echo [usr] papa [sys] 18 [usr] echo [sys] we don't cover that area i'm afraid [usr] ok i keep getting told different contact numbers and i was advised on the email that it would be [pii] do you happen [sys] right [usr] to know [sys] that is us but we're not e 18 we cover some infill postcodes en 1 to 5 that's it anything else above five we don't cover [usr] ok do who it would be then cos this [sys] no [usr] is becoming [sys] i'm afraid [usr] quite [sys] not [usr] hm [sys] we're [usr] right [sys] an independent [usr] see [sys] company we're just a small subsidiary of british gas i think british gas is probably your best bet what i would do is [usr] no [sys] give [usr] i've [sys] them [usr] i've [sys] a call [usr] spoke to british gas and they've told me to speak to you [sys] right well [usr] it's [sys] i would call [usr] really [sys] them again [usr] really urgent [sys] and then just i'm not us i'm afraid but i would call them again and just get them to keep you on the phone and get them to chase around certain offices to find out who it is rather than just pass you through or give you [usr] all [sys] a number [usr] right ok thanks very much [sys] alright no [usr] cheers [sys] worries [usr] bye [sys] cheers bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to my name is [pii] how can i help [usr] hello you've got a very dissatisfied customer on the line i was booked for a call today from your company i've just received a voice mail which i can hardly hear to say that they can't come and to give to ring you but the number was indistinguishable hence my call to you [sys] right ok was it were it being done under british gas cover or was it work that was to be paid for [usr] no it was done under british gas cover [sys] right one moment then because you've come through to the team for customers who have to pay for everything give me a second because i don't [usr] all [sys] have [usr] right [sys] the full details from here it's all right don't worry it's just to make sure i don't make you go through everything twice [usr] ok [sys] for give me a second let me get you over to one of my colleagues who has access to the systems for british gas customers and we'll have a look at what's going on get it sorted one sec [usr] ok [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under 11 years old whether we installed it or not | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] the thing is though [sys] we record calls for quality and training purposes hi you're through to how can i help [usr] i'm looking to book in a drain service and i was wondering if that's something you could assist with [sys] of course can i take the first part of the postcode i'll have to transfer you over to the dining office in your area they'll be able to put that in for you [usr] yes obviously you don't even know what the postcode is is the postcode here is [pii] [pii] [pii] [sys] right i'll transfer you over now [usr] thank you very much [sys] hello thank you for calling dina rod central london please note that calls may be recorded for monitoring and training purposes hello down the road [usr] hello i'm cctv camera server on a live building and i was wondering if you could [sys] what's [usr] with [sys] the postcode of the site please [usr] it's ec four [pii] three bn [sys] perfect do you have any drawings off the site [usr] say it again [sys] do you have any drawings or layouts of the site [usr] i have some base built joints [sys] all right perfect and what's the c cctv requires for [usr] it's for the svp stacks going through the male and female toilet course [sys] alright could i please ask you to send all the details in an email that we can send you a quotation on the availability [usr] yes do you have an email i can [sys] when [usr] send it to [sys] you're ready [usr] let me just get a piece of paper [sys] ok [usr] are you what [sys] it's office [usr] office [sys] at [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] yes [usr] and this will need because it's obviously an occupied building this will need doing out of hours at a 6:30 [sys] really [usr] p.m. is that [sys] ok [usr] ok [sys] in that case we will have to probably arrange a night shift if you can mention that on the email as well that we can look into it for you [usr] i'll mention [sys] right [usr] that in the email give me two minutes i'll have that put together [sys] perfect [usr] how long does it take to get a response [sys] we can come back to you soon by tomorrow probably [usr] ok i'll [sys] ok [usr] send it [sys] thank [usr] now [sys] you bye [usr] thank [sys] bye [usr] you very [sys] bye [usr] much [sys] bye [usr] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two if you have an did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking to [pii] can i help [usr] hi there we got some blood rains and wondering if somebody could come out and sort them out please [sys] sure as i say you're on premises [usr] say again sorry [sys] is it your own house [usr] yes [sys] and do you have british g home care for plumbing and drains [usr] no [sys] is there anything overflowing at the moment [usr] the outside drain [sys] and do is that sink water is it toilet water [usr] st [sys] ok for us that would go down as an emergency it doesn't cost any more but it does mean somebody will be out today [usr] brilliant thank you [sys] can i take the postcode of where you are please [usr] [pii] [sys] and the first line of the address please [usr] [pii] [sys] [pii] can i take your name please [usr] [pii] [sys] did you previously have home care [usr] i think we did [sys] i can just see that mr [pii] called previously and that was raised under our home [usr] he's [sys] care account [usr] he's no longer i know [sys] ok [usr] does it make a difference i'm not sure if he's still got an account [sys] it's [usr] or not [sys] just that i have to raise a a brand new account as an on demand rather [usr] you can [sys] than as [usr] i [sys] part [usr] mean [sys] of the [usr] if [sys] british [usr] that [sys] gas [usr] account [sys] home [usr] still [sys] care one [usr] if that account still exists then then great but [sys] let me just see hopefully he's still paying for it sun gum [usr] they probably are [sys] yes he does have plumbing and drainage cover until august of next year [usr] brilliant [sys] i'll put you through to home care they should be able to raise the details for you and hopefully they don't need to speak to him but obviously that's something that you can then just discuss with them [usr] what difference does [sys] but [usr] it make [sys] i'll [usr] about [sys] just put you through to [usr] someone [sys] them now [usr] coming out though will they still come out today [sys] as i said [usr] it's [sys] all [usr] something [sys] that means is that instead of me charging an on demand [usr] [pii] [sys] of £225 it will obviously be covered as part of the contract [usr] right fantastic thank you [sys] alright let me just put you through to him now [usr] thank you you think the toilets go to their [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] i'm on hold [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help [usr] yes [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 3% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit [usr] you got it tell me what you going simple let me go back to the people i called in [sys] it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date [usr] and some british gas on it a piece of paper got a british gas on it at all [sys] did we [usr] bye [sys] can cover your home [usr] bye [sys] electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] these guys play because of the toilet they say that ok i'm not making coffee this is getting all this [sys] have [usr] one of [sys] you [usr] the things [sys] checked [usr] isn't [sys] your [usr] it [sys] carbon oxide alarm [usr] it's [sys] recently [usr] we need to challenge [sys] you can't [usr] if [sys] smell [usr] you're gonna [sys] or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year [usr] i'm paying i'm speaking to you using it to sort it out and see things i know he's not i think he's not if you continue to use it it will create a little bit [sys] if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit [usr] i love let it done ok let's bring me forward [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one [usr] how long did you get the hold do you reckon how long would you generally [sys] thanks [usr] do [sys] for protecting your home with british gas our nationwide team of expert engineers [usr] in case [sys] are [usr] we have [sys] always on hand to help and we're here whenever you need us [usr] my is too too invasive too invasive it's too late it's not [sys] did [usr] even [sys] you [usr] nice [sys] know [usr] music [sys] you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help hello you're speaking to [pii] how can i help [usr] hi there i've been on hold for a while it about i pull out for a drink [sys] i'm sorry let me get your details and i'll sort this out what's the post code of [usr] ok [sys] the property [usr] [pii] [sys] sorry [pii] [usr] [pii] [sys] yep [usr] [pii] [sys] [pii] and first line of address [usr] saffle [sys] ok just a moment just looking for the property now and can i just take your [usr] kind [sys] name as [usr] of [sys] well [usr] furniture [sys] [pii] you said is it ok and you said there was a problem with the drains [usr] it's overflowing outside and well i can't use the strange in can't use the the stuff inside because it's overflowing outside and it's toilet and kitchen waste as well [sys] ok it's affecting the toilet as well [usr] but it's that waste [sys] ok every time they use a toilet then it starts overflowing outside and is it just water vast overflowing or is there any toilet waste coming [usr] no [sys] up [usr] that's that's stuff cos it's kitchen as well it's all [sys] it's target was coming up [usr] some mixed [sys] ok just a moment and again [pii] is it [usr] that's right [sys] ok we can get someone out today they will be down as an emergency [usr] thank you [sys] providers between now up to midnight [usr] ok lovely [sys] it is a £60 excess on your cover we will need to confirm [usr] because [sys] payment [usr] i can [sys] details ok [usr] that's funny [sys] just a moment let me just put in the notes for you now [usr] thank you [sys] can i just take a best telephone number to give our engineer as well [usr] this one is [pii] i [sys] i got [pii] was the rest of it cut out [usr] sorry [pii] [sys] [pii] [usr] [pii] [sys] ok hang on just a moment ok before i take the card details for the access i just need to read out the statement by validating and storing your card you're agreeing to us keeping on record to pay for the work you've agreed to and we'll only take the payment once the work has been completed we'll remove all reference to your card after the payment for 90 days after you've booked an appointment with our engineer whichever comes first do you want us to send that to you in writing [usr] no that's fine [sys] ok just a moment let me just make sure the payment system is connected securely for you bear with me just a moment [usr] thanks [sys] here we go let me just bring it up for you now can i just take the name on your card [usr] mrs [pii] [sys] ok and using the keypad can you type out the long number across the front of the card [usr] have you delete that i just pressed the wrong number can i delete it [sys] that's fine just start from the beginning [usr] 974 that's a long number in [sys] it's only come up with 15 digits here [usr] i remember [sys] i think what it should be one more [usr] try again [sys] if you [usr] hold [sys] can just start [usr] on [sys] from the beginning again [usr] there [sys] it's just [usr] is [sys] the 16 digits [usr] just the [sys] across [usr] one [sys] the front [usr] ok 274 is that better and did that's weird it's there's two of us stood here watching me talk [sys] no [usr] i [sys] no [usr] try again [sys] it's gonna come up with 11 [usr] that's right that's wait after i go [sys] just try again [usr] is there a point where i know it's ok to do it or is it just keep going should [sys] you [usr] i [sys] just [usr] read [sys] keep [usr] it out [sys] going [usr] as i go [sys] it comes up on my end with every key you put in [usr] they can't [sys] and [usr] do that [sys] as i said once i can [usr] ok [sys] seal the 16 i can [usr] here we [sys] put [usr] go [sys] it through [usr] i'll give it another go ok [sys] don't read it out just for security [usr] that's it ok thanks [sys] right ok i'm gonna try a different method because it's only coming up with seven just a moment i'm gonna try and use an automated system for you bear with me [usr] yes [sys] getting ready to capture your card data via voice during this process please say each digit as a single number [usr] [pii] [sys] if you have any problems or need to go back to the agent please say cancel are you ready to start please tell me your long card number [usr] [pii] [sys] we believe you are trying to use a mastercard [usr] one [sys] card but there was a problem validating the long card number please try again [usr] [pii] [sys] we believe we've not determined the card type for long card number please try again [usr] [pii] [sys] now the expiry date please [usr] [pii] [sys] there was a problem determining the expiry date we are expecting the expiry month as two digits followed by the expiry year as two digits [usr] [pii] [sys] please try again lastly what is the card security code [usr] what [sys] capture complete perfect thanks returning you to the agent [usr] is there any somebody will be here all day that's fine [sys] here [usr] no worries [sys] we go [usr] thank you [sys] i believe [usr] very much [sys] that's all sorted now just [usr] thank [sys] give [usr] you bye [sys] that a moment here we go that's all booked in for you now we'll get someone out as soon as we can alright no problem ok alright thank you bye | 3General Customer Service
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[sys] thank you for calling dino plumbing northeast please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you hello [pii] from in [usr] hello i'm just wondering if you guys would be able to get it's a toilet [sys] bye [usr] man hole that had been at the top it had concrete we've broken through that and thought we'd got to the bottom of it and then looked in the manhole and it's been concrete at the bottom as well [sys] is it to do with your dr sorry [usr] it is the drains it's in [sys] i'll [usr] manhole [sys] give you i'll give you dina road's number it's not something we do we're just a plum fresh water inside but i can [usr] right [sys] give you the [usr] ok [sys] office number it's [pii] [usr] two seconds [pii] [sys] [pii] [usr] [pii] lovely [sys] alright thank you [usr] thank you bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dine rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] speaking how can i help [usr] hi i just wondered if you had any availability today for someone to come out and look at our drains please [sys] are they blocked are they blocked and overflowing [usr] i'm not sure at the moment we've had some water come into our cellar at a workplace and our plumbers going onto site now to pump the water out but he suggested that we have the drains just blasted through just in case they are causing it [sys] right no problem can i take your postcode and what i can do is i can pop you through to the office you should be able to advise if you'll be able to get that today or not for you [usr] perfect it's [pii] [pii] [sys] thank you if you bear with me one moment i'll pop you through to the office now [usr] ok thank you [sys] told our operators know you're waiting and we down road [usr] hi i'm calling from c c's media just wondered if you had any availability today to come and look at our drains please [sys] no we're looking at middle of next week at the moment [usr] right ok thank you very much [sys] all [usr] anyway [sys] right thank you bye [usr] thank [sys] bye [usr] you [sys] bye [usr] take [sys] bye [usr] care bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good afternoon you're speaking to fiona british gas how can i help you [usr] hi i i'd to get a guy over for a leaking cylinder [sys] we [usr] if [sys] can sure [usr] possible [sys] do you have your home care number [usr] no i haven't [sys] if you give me your post code that will be fine [usr] it's ip 11 seven pj [sys] and your house number [usr] it's number 12 [sys] [pii] [usr] a [sys] ok bear with me just a moment is that a flat i assume would that be right ok give me just [usr] yes [sys] a second i'll just need to do a separate or a different search rather [usr] ok [sys] let me just check the post code i have it's ip 11 7 jp for papa that's 12 ok that's what i have [usr] ip [sys] it's not [usr] 11 [sys] coming [usr] 7 [sys] up with [usr] [pii] [sys] anything right [usr] for pj [sys] ok bear with me just a second i'm gonna just try something different ok [usr] ok [sys] and what's the street name sorry [pii] ok bear with me just a moment i'm just gonna [usr] it [sys] pop you on hold [usr] is [sys] i'm gonna just [usr] [pii] [sys] try a different search for you ok thank you [usr] ok thank you [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you hi sorry to keep you waiting i'm really struggling to find this property can i try it by are you the landlord or are you the homeowner [usr] that's ok [sys] right [usr] no i'm i'm [sys] right [usr] an [sys] i just [usr] engineer who's [sys] i can't [usr] come over [sys] find [usr] here [sys] it [usr] to [sys] at [usr] have [sys] all [usr] a look and then it turns out they've got a contract [sys] i ip [usr] i'm just trying to sort [sys] 11 [usr] it out she's [sys] 7 [usr] and five [sys] juliet [usr] i'm just trying to [sys] papa [usr] sort it out for her [sys] right ok [usr] what what post code have you got ip 11 [sys] no that's what i did put in sorry if i've written it down incorrectly [usr] no the [sys] but i've [usr] other [sys] got [usr] way round [sys] ip 11 [usr] papa juliet [sys] 7 papa juliet i've tried it with [pii] i've tried it with 12 [usr] j tj [sys] a i've tried doing a search without the house number which normally brings up hundreds of every protein in that post code [usr] yes [sys] i just i've tried the telephone have you got the customer's telephone number by any chance i'll try it that way -huh i can try that [usr] right ok [sys] 86 -huh [usr] i've [sys] let me [usr] got [sys] try [usr] a [sys] that [usr] well i've got a mobile number but whether that's [sys] well that's [usr] they [sys] looking [usr] they they [sys] a bit [usr] got [sys] more [usr] the [sys] hopeful [usr] [pii] [sys] but what's the customer's name [usr] 268994 [sys] that's brought up a completely different person altogether i couldn't [usr] mrs abs a b bs [sys] that that that wouldn't work for me unfortunately do you happen to know or can you ask the customer their date of birth and [usr] i've [sys] sorry [usr] got a work request [sys] what did you say the surname [usr] but it's not [sys] was [usr] a home care number that we use [sys] a b bs let me just try it with the surname first that we don't have to necessarily ask for a date of birth it's coming up with [usr] they've [sys] nothing [usr] been [sys] at [usr] a [sys] all [usr] abs a b bs [sys] i i'm really stumped here what's what's the question that you have sorry let's see if i can get somebody else to it's to get the cylinder replaced right ok [usr] i just wanted to get an engineer booked [sys] does [usr] in [sys] it cost [usr] to [sys] it [usr] i can give you the part number [sys] what [usr] the tank [sys] i was gonna [usr] as [sys] say [usr] well [sys] was [usr] just [sys] i can look [usr] to get the [sys] this up [usr] the cylinder [sys] or i can try [usr] replaced [sys] and get some support for this [usr] under [sys] because one [usr] the [sys] of the searches that i'm doing that should bring [usr] under [sys] up [usr] the home care [sys] everything [usr] yes [sys] for me is bringing up nothing at all it's completely blank do you want me to give this a go and give the customer a call back do you want to call you back sure sure i'll i'll take that as well please [usr] if you can or or [sys] 140 [usr] there's no point of me hanging around but i'm gonna give the lady this number to you this this the direct number with this number i've called but i've also got a part [sys] and it's [usr] number [sys] what [usr] did [sys] kind [usr] you [sys] of [usr] want [sys] cylinder [usr] to take the [sys] sorry [usr] part number [sys] come in [usr] the part number is 140 [sys] indirect right i've [usr] [pii] [sys] got all of that now [usr] and [sys] can [usr] that is [sys] i just [usr] from [sys] take [usr] city [sys] the customer's [usr] plumbings [sys] phone number [usr] and that is [sys] from [usr] a gledhill [sys] you again [usr] combi [sys] and [usr] cylinder [sys] i will [usr] indirect [sys] i'll give the customer a call back to get this sorted zero double 786 [usr] it's a combi cylinder indirect [sys] 268 [usr] combi cylinder [sys] right [usr] ok the number i've got is [pii] [pii] [sys] sure if she happens [usr] [pii] [sys] to find the home care number [usr] what i'll [sys] first [usr] do [sys] get her to call [usr] i'll [sys] back [usr] go and speak [sys] in [usr] to [sys] because [usr] the customer [sys] this might [usr] and [sys] take [usr] see if they [sys] me [usr] can [sys] a little [usr] find [sys] while [usr] their home [sys] if she [usr] care [sys] happens [usr] agreement [sys] to be able [usr] they've [sys] to [usr] got [sys] put [usr] the number [sys] her hand on it just [usr] and if [sys] phone [usr] can [sys] straight [usr] give [sys] or [usr] them [sys] get [usr] a call [sys] her to just [usr] direct [sys] phone straight [usr] back [sys] back [usr] and [sys] my [usr] and then arrange [sys] name's [pii] [usr] it with him that'd be great but it's quite urgent cos it's leaking [sys] [pii] [pii] [usr] and the ladies [sys] no that's ok [usr] and i'm speaking to [sys] hm [usr] ohh [pii] sorry [pii] ok [pii] i've got the part number and just [sys] i've [usr] to [sys] got [usr] confirm [sys] i've got all [usr] this [sys] of that [usr] number is [sys] if they if they can put the hand on [usr] [pii] [sys] the home gear number relatively quickly ask her to call back in with the if not if i if i haven't phoned before then and she finds it get her to go in first [usr] ok [sys] that [usr] and it's [sys] would be that would be the quickest [usr] it's option [sys] way ok [usr] three [sys] but i'll [usr] on [sys] have [usr] that [sys] a search for this just now [usr] the [sys] ok [usr] i've given you the part number if [sys] no [usr] they can get [sys] problem [usr] their home care [sys] bye [usr] on this and give you a call back ok perfect lovely thank you very much thank you cheers bye bye | 3General Customer Service
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one hello [pii] [usr] ohh good morning it's [pii] mechanical er i spoke to i don't know where he's [sys] it [usr] yourself [sys] was me [usr] love regarding right can you give me any idea when your engineer might be there [sys] bear with me just two seconds i'll do that for you now [usr] thank you very much [sys] hello it's our engineer's next job it is [usr] ohh is it it'll be there what what would you think [sys] i'd say [usr] within the hour about an hour [sys] all right [usr] ok [sys] take care [usr] thanks love [sys] bye [usr] thank [sys] bye [usr] you very much bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good excuse me good afternoon welcome to dino you're speaking to [pii] how can i help you [usr] hi [pii] this is here i had a appointment last friday and the engine could not come in the scheduled slot i need to get it rescheduled please [sys] what's your post your post code please if that's ok [usr] it's it's [pii] [pii] [sys] yes [usr] [pii] [sys] thank you sir a couple of seconds please thank you very much [usr] sure [sys] thank you very what's your what's the first line of your address please [usr] [pii] [pii] [sys] right thank you is this sorry there sir do you have any co any cover excuse me do you have any home care cover with british gas [usr] not the british yes [sys] no you right sorry this was an on demand job wasn't it a one off appointment thank you i can get this booked in for you now thank you [usr] thank you [sys] is sorry sorry sir is there a is there a flat number there is it [usr] [pii] [sys] thank you much thank you excuse me sorry just confirm your your phone number please if you don't mind [usr] my number or the tenant number [sys] [pii] [usr] [pii] [sys] your number your number in the first instance if that's ok [usr] yes it's [pii] [pii] [pii] [sys] thank you very much indeed sir thank you i'll have to send this number in a moment thanks much thank you thank you sir on the original job from friday on here it says boiler pressure drops when he when the heat is it when the heating's on i had gas people out and they think there's a leak somewhere does that sound about right [usr] that's it that's [sys] thank [usr] it [sys] you sir and there's nobody in the property as classed as being vulnerable that rights as well [usr] there is a three year two year old child [sys] right [usr] here [sys] thank you can i take the name and number of the of the tenant please if that's all right sir [usr] i have here one second [sys] thank you [usr] the name is [pii] [sys] and if [usr] number is 07828 [sys] [pii] [usr] [pii] [sys] thank you [usr] three double [sys] thank [usr] nine [sys] you sir pretty much do you have an email address for yourself we can take please [usr] it's talk talk 22 [sys] do [pii] number two [usr] no no no [sys] 0202 [usr] two [sys] i do apologize sorry i got to [usr] talk to [pii] [sys] [pii] [usr] [pii] [sys] thank you much ok let me get this just check availability for us thank you excuse me not be a moment now thanks much for your patience thank you right we can get somebody out tomorrow if that's acceptable brilliant [usr] yes please [sys] of [usr] you [sys] course [usr] can [sys] we can we'll get that booked in for you sir [usr] can you put [sys] it [usr] your time [sys] no [usr] or [sys] not [usr] 8 [sys] at [usr] to [sys] the moment it will just be in between eight well in theory between 8 a.m. and 6 p.m. but we we will get the engineer to call the tenant when when they're about 20 minutes away ok thank [usr] ok fine [sys] you sir [usr] no worries [sys] have [usr] thank [sys] you [usr] you [sys] got some there [usr] thanks much [sys] have you got a pen handy [usr] pardon [sys] we can get you to [usr] me [sys] sorry we got it thank [usr] i have [sys] you just [usr] i have [sys] we can take a note of the booking reference thank you and it's letters first it's delta yankee whiskey oscar or dywo and then it's [usr] [pii] [sys] some numbers it's [pii] [pii] and that's [usr] 16 [sys] all done [usr] ok [sys] thank you [usr] thank [sys] much for your [usr] you [sys] patience sir thanks again for your call take care please thank you bye bye [usr] thank you bye | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press who or if you have an existing home care policy it's re did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning through to dino talks to [pii] how can i help you [usr] yes hi there i had one of your technicians out just before the new year i think it was the 29th and they were going to come back today i believe i've not had any confirmation of any appointment [sys] confirmation [usr] i was just wondering if i could check if if that [sys] hello [usr] appointment was going ahead [sys] hello [usr] hello hello [sys] hello | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas [usr] thank you [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] the e put it back or is it not going to slide off there [sys] i'm sorry i didn't get anything [usr] table [sys] if you need any [usr] but [sys] help [usr] it's only [sys] with [usr] two [sys] a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] how can i help [usr] hello i'm calling from peterborough can you put me through to [pii] office please [sys] you just want their their office [usr] is it a pizza or no [sys] no what's the postcode [usr] [pii] [sys] just a moment [usr] thank you [sys] and is this regarding plumbing or drainage [usr] toilets [sys] do you want their number or just want me to transfer you over [usr] can you please transfer me thank you [sys] transfer you now thank [usr] thank [sys] you [usr] you [sys] welcome to east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please if you're calling regarding the british gas call out please press one if you would to make a one off on demand booking please press [pii] good afternoon [pii] [usr] good afternoon my name is [pii] i'm calling from sun ground area is it possible to get somebody to fix my toilet today please [sys] what's the postcode [usr] [pii] [sys] sending off christmas he eight [usr] [pii] [sys] golf and what was your address [usr] [pii] [sys] alright let me just check on the availability [usr] going for some and book an appointment i i don't think you notice it [sys] you [usr] ok [sys] hello [usr] hello [sys] we can get something to eat will be later on this afternoon [usr] say [sys] though [usr] again [sys] i can get somebody there today but it'll be a bit later on in the afternoon [usr] that's all right see if it's before 5 p.m. [sys] ok it's [pii] [usr] yes [sys] is that right [usr] that's right [sys] ok i'll get it all booked in now and the engineer will call when he's on his way [usr] all [sys] ok [usr] right thank you thank [sys] all right [usr] you [sys] thank [usr] bye [sys] you bye bye | 3General Customer Service
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[sys] good morning d over [pii] speaking [usr] [pii] morning i want you to help me out i was speaking to [pii] last week i've got some drain footage footage i'm a domestic customer i'm trying to send it through your contact us but it's it's not seeming to work i need to get this footage of the drain over to you guys to see if you can line the drain what is the best email to do that on [sys] just bear with me one second [usr] ok no problem [sys] hello [usr] hello [sys] hi you you'd need to contact [pii] who is on dino 10 [usr] dino 10 is that an email [sys] [pii] [usr] [pii] [pii] [sys] i don't know who [pii] is i'm sorry but that the [pii] [usr] i i thought it was who i spoke to i i'll tell you i've probably got the name wrong anyway [sys] ok [usr] and it's [pii] you guys don't do that yourselves that he's a contractor or something is he [sys] no he he works with us he's [usr] ok [sys] it's our company [usr] dino dyno 10 as [sys] all [usr] in [sys] hand [usr] the number not the letters [sys] it's the numbers not letters [usr] at r [sys] our hand [usr] [pii] the [pii] is it [pii] [sys] [pii] [usr] [pii] [sys] that's correct [usr] that is super thank you ever [sys] right [usr] much i'll i'll file this over to him and we'll see what we can see [sys] ok no problem thank you [usr] thanks ever [sys] bye [usr] much bye bye now bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you through to my name is [pii] how can i help [usr] hi [pii] my name's [pii] i'm phoning from blind veterans uk in lna [sys] ok hi [usr] ok ok here you do we i i we we use you we use you er what we've got in the ladies changing room we've got an access panel for the drains and the water's coming up through that and we'd if you could possibly have a look for it [sys] definitely i can't see any trouble with that let me just are you one of our key accounts then [usr] i'm not sure [sys] i'll have a quick that's all right i can have a quick look what's what was it called sorry blind [usr] it's bl blind veterans uk it's my boss [pii] who would probably deal with you he's out till later on today and then he's stuck with meetings he's asked me to phone and i've never phoned you before i know we've used you before we've used just another company we work for locally over the years [sys] have [usr] but [sys] you had [usr] i don't [sys] i don't [usr] know [sys] suppose you've had us at that property that you need us to go to do you today [usr] i i think it i think it was the same thing and i'm being told it's about a year ago [sys] right ok in that case i might have it on my record what's your post code [usr] it's [pii] uniform tango you've definitely been here [sys] [pii] [usr] been here that's the one [sys] cracking it's not a key account it's just a regular on demand but that's fine [usr] ok [sys] probably works out better for you if you don't have us too regularly this is the thing it's always the balancing act of do we need them do should we set something up ongoing or do we not need them very regularly [usr] it's it's [sys] can i take a i've got a contact number which is a landline which i'm assuming is right which is ending in [pii] [usr] [pii] it's one of them we've we've got or you've got the [pii] as well but [sys] right [usr] there's it's it's several lines [sys] ok well i'll put that one down in the as an alternate [usr] ok [sys] and that way we've got two that we can use can i take a contact name [usr] it's [pii] that's myself [pii] [pii] [sys] that's fine that's fine er i assume i'm assuming based off the name that we've got vulnerable people at the property [usr] yes we have [sys] not a problem that's fine and what was the nature of the problem again sorry [usr] right ok the lady's changing room er cos i'm maintenance of course this is way beyond what we have to do is er the the the shower's waste not flowing very well i've had a look and it's fine i ran the shower for a bit and then it just started coming up which since the the maintenance request that i had for the shower i've since found out from other female staff ohh it's doing that but the the last day or two and [sys] i [usr] it's [sys] right it's not [usr] well you haven't [sys] the [usr] what [sys] showers aren't affected though are they not the showers the the toilets they're ok [usr] i don't [sys] right [usr] don't know it's a very very very old building i mean [sys] that's [usr] it is [sys] fine that's fine not a worry well we'll get a chap to come round take it take a look at it see what's going on [usr] thank you very much [sys] no drain inside the property maybe shower unit has been backing up more customers yes ok i believe i've got just about everything i need now [usr] ok [sys] i will get this work order i've prepped sent over to the local office now [usr] ok [sys] they're gonna take a look and then give you guys a call to let when we can get an engineer to you and [usr] ok [sys] they'll also have a chat with you about the price as well [usr] ok that's wonderful thank you very much [sys] no problem at all you have a great rest of your day [pii] [usr] take care [sys] no worries [usr] bye bye [sys] alright bye [usr] bye bye | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem will say good afternoon you're through to [pii] here at [pii] how can i help [usr] hi i'm calling from apollo care line i'm calling in regards to the number one viscount court and there was a leak i believe we called yourselves to arrange a today i was just wondering if i could get a possible eta or update on the situation of that [sys] what's the postcode please [usr] postcode is [pii] [sys] ok have a look i'm just checking this now for you won't be a second ok it's got until the fl a window ends at quarter past seven it's still got a fair amount of time for the engineer to get to site to assess and make any necessary repairs for you as soon as they're on the way they'll give the site a call to advise [usr] ok just to confirm that will definitely be by quarter past seven was that [sys] that's the sl a and window that's correct that we have on the system unless the engineer is running behind which he would contact the site to inform them if he's gonna be a bit delayed after that time because [usr] ok [sys] it's just emergency works that are being carried out today [usr] ok that's fine brilliant i'll give that up os if he hasn't contacted them which i imagine he probably will anyway around before what would be the latest he would be the resident would be contacted if they were to be the last last one of the day thing [sys] we have engineers working all the time if necessary with it being a key account it'd be passed to our out of hours they would need to expect an engineer at any point between the hours of six through till 8 a.m. the following morning [usr] no that's fine i'll i'll [sys] which [usr] pass that on to the resident [sys] not a problem at all ok [usr] all right thanks for your help [sys] take care now [usr] cheers bye | 3General Customer Service
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[sys] welcome to dina rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to dina rod thames valley region please note all calls are recorded for training and monitoring purposes thames valley region is a friend good afternoon [usr] hi my name's [pii] and you went to a job for me today at lin news in reading and [pii] the chap that went said he need or i need to get a plumber to disconnect the sink before they can finish before they can finish [sys] sorry [usr] the job [sys] i think have you rang us before because we we're not we can't do any we don't [usr] no [sys] do any plumbing work [usr] no i know i know but i'm ringing to say i've managed to find a plumber and he's promised to be there on monday morning to disconnect and remove the sink and i'm [sys] ok [usr] one [sys] sorry what what post code was [usr] i'm [sys] it [usr] sorry it's rg [pii] [sys] yep [usr] [pii] [sys] right ok no problem at all and they're coming back monday morning [usr] monday the ninth i think it is that's next monday isn't it [sys] ok ok no problem at all what time are they coming [usr] well he's well all he said is he'll get it done in the morning if it's possible [sys] ok [usr] and i appreciate if you're busy you won't be able to do it but ideally i would say any time pm on monday [sys] yep perfect sir that's no problem at all i'll pop that on out [usr] that's [sys] to him now [usr] great [sys] we'll [usr] thank [sys] come back [usr] you thank [sys] to you monday [usr] you [sys] afternoon [usr] all [sys] if [usr] right [sys] for whatever reason the the plumber doesn't turn up then please give [usr] i [sys] us a call [usr] obviously [sys] and we can [usr] i promise [sys] obviously move to the [usr] i promise [sys] job [usr] i promise i will i mean if it's possible to send [pii] back i know [sys] but it [usr] he he's familiar with the job and it would make sense but if it's difficult [sys] that's [usr] don't worry [sys] no no no we'll send [pii] back because as you said he's already familiar [usr] correct [sys] with it he's [usr] alright [sys] asked for that to happen we're sending another someone [usr] brilliant [sys] else back [usr] i [sys] that is [usr] thanks for your efficiency i'm really grateful thank [sys] no [usr] you [sys] no problem at all he'll be out to you monday afternoon [usr] cheers [sys] all [usr] thank [sys] right then [usr] you [sys] many thanks [usr] bye [sys] cheers [usr] bye [sys] bye [usr] bye [sys] bye [usr] now [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod [usr] they [sys] partners [usr] just cover [sys] with british [usr] a lot of convenience [sys] gas please listen to the options carefully [usr] don't even have [sys] we [usr] the job [sys] can get [usr] done [sys] you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at how can i help [usr] ohh hi i'd to have a repair for a shower tap that's broken i'd to make a booking [sys] of course it's a shower tap that's broken have you got british gas home care cover [usr] no [sys] ok and the shower what do you mean is it the shower head [usr] no the actual tap it's it's come off [sys] right ok [usr] and the shower was it's been running but we had to shut it off from the mains it's the tap tap the actual tap handle that's broken [sys] right let me [usr] it's come [sys] let [usr] off [sys] me [usr] it's the mixer [sys] let [usr] tap [sys] me get you the number for our plumbing department they can they'll have to ask you a few questions in regards to tax see if they can fit it and what's the postcode of your premises [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] ok hello [usr] hello [sys] hello hi sorry can you hear me [usr] ohh hi [sys] right the number is [pii] [usr] i can hear you now [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] yes [usr] [pii] [sys] [pii] [usr] [pii] ok is it let me just read that back to you [pii] [sys] that's correct for the that's the office for the [pii] area all right take care bye bye [usr] ohh right ok that's fine thank you thanks bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to speaking how can i help [usr] hi i need someone to help on my water cylinder the one of the pressure valves [sys] ok [usr] need to [sys] what's [usr] replace [sys] the post code please [usr] delta [pii] echo hotel [sys] delta [pii] echo hotel fine any cover with british [usr] yes [sys] car and your address please [usr] no i don't have a cover [sys] i'm just gonna check that we cover this area bear with me a moment please [usr] [pii] [sys] yes unfortunately at the moment we're not covering this area we've just not got the availability to at the moment sorry about that [usr] ok [sys] is the diner is the diner road engineers [usr] that's with all [sys] or plumbers [usr] all the british gas engineers none of them is closed [sys] we send [usr] ok [sys] out dino rod engineers [usr] but [sys] when they've [usr] i i thought you [sys] got [usr] you're [sys] british [usr] part [sys] gas [usr] of [sys] cover [usr] the british [sys] but at the moment we've just not taken any chargeable work just not got the capacity to at the moment no sorry about that thank you bye [usr] ok ok fine thanks bye | 3General Customer Service
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[sys] thank you for calling diner rod our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press four for reception if the extension number you are calling please enter this now hello down the road [usr] hello would [pii] be there [sys] he's currently on the phone at the minute can i take a wee message for him to call you back [usr] yes my name's [pii] dino [pii] did some work for me and i wanted to speak to him it's about the insurance claim [sys] ok [usr] you can ring me back on [pii] [sys] no worries and it's just to do with work that's been carried out already [pii] [usr] it is yes [sys] no worries no problem i'm gonna let [pii] know and i give you a call back [usr] ok that's great thanks very much indeed [sys] all right thank [usr] bye [sys] you bye [usr] bye [sys] bye [usr] bye | 3General Customer Service
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[sys] hello you're through to how can i help [usr] hello there i'm trying to get through to [pii] [sys] you have to email her unfortunately she doesn't have a phone [usr] right ok i'm still chasing an invoice that i'm owed and i i keep being given different [sys] ok [usr] people's names but no one is replying to me on email [sys] i can email [pii] now it's the number that you're calling on [pii] [pii] i'll ask her to give you a call back what's your name [usr] ok it's [pii] from cs country contracting [sys] see ok [usr] i think someone has emailed three times this week to ask someone to call me back and no one has yet [sys] ohh no i'll ask her and it sometimes they are really busy but she will get back to you [usr] ok then thank [sys] thank [usr] you for your [sys] you [usr] help [sys] that's all right bye [usr] thanks [sys] bye [usr] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [pii] speaking how can i help [usr] hello there i had one of your guys come round today to one of my rental properties and give me a quote and the lady left a message said you wanted my email address to send the quote over to [sys] ok let's have a look what's the postcode [usr] ohh [pii] [sys] [pii] what's the [usr] that's [sys] address [usr] correct [sys] please [usr] [pii] [sys] and what name is it [usr] mister [sys] just having a look now i won't keep you a minute right i'm gonna put you through to them have you got their [usr] i [sys] number as well [usr] no i haven't [sys] i'll give you their number but i'll transfer you through [usr] if [sys] it's [usr] you give [sys] [pii] [usr] you that it's [pii] [sys] [pii] [usr] [pii] yep [sys] [pii] [usr] [pii] [sys] [pii] [usr] that's brilliant ok thank you [sys] i'll just pop you through no plumbing [pii] speaking how can i help [usr] hello you phoned earlier you sent one of your guys trying to give me a get a quote and you wanted my email address to send the quote on [sys] right ok then can you give me the post code of the property please [usr] it's [pii] [sys] yes [usr] [pii] [sys] [pii] [pii] let's have a look and the house number [usr] [pii] [sys] [pii] there was i'm just trying to work out we've got tubes open 26th of the ninth save the 31 all right ok just bear with me i'll see if i can pop you through to [pii] now you can pass this on [usr] ok [sys] to her thank you hello you too to [pii] you ok [usr] you're fine thanks [sys] good i was just did you get my message earlier [usr] i did [sys] you want me to send you over a quote if you give me your email address [usr] it's [pii] [sys] perfect right i'll get that over to you this afternoon thank [usr] that's [sys] you [usr] great [sys] thanks [usr] thank [sys] for phoning [usr] you very [sys] back [usr] much [sys] bye [usr] ok bye | 3General Customer Service
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to speaking how can i help [usr] hi it's [pii] really quick what are you i'm just sitting in the lines [sys] sorry [usr] it's [pii] i'm just testing the lines [sys] you're right [usr] i'm all right thanks and you [sys] i'm good that's fine [usr] good [sys] no worries [usr] stuff there you go alright love take care bye [sys] bye | 3General Customer Service
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[sys] good morning you're through to [pii] at dana plumbing how can i help [usr] yes you came and repaired a a drain that was leaking water in august 22 the reference number is 8681 i wonder if you can help me we got water coming into the cellar again [sys] ok what's the post code of the property please [usr] sy [pii] [sys] right well i've got a couple of properties here what's your property number [usr] [pii] [sys] i've got it lovely bear with me right the lady you need to speak to is not in just yet but she will be shortly what i'm gonna do is double check your mobile number [pii] it's the same number as previously that's perfect [usr] good [sys] i will get her as soon as she comes in and logs on which should be within the next 5 to 10 minutes i will get her to give you a call and get you booked back in [usr] the last repair of of of a leak it was in august 22 and the reference number was 8681 [sys] yes i've got that one that's perfect [usr] you have ok thank you much [sys] no worries thank you [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have a did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi this is how can i help [usr] right i would to book a plumber to repair a kitchen tap [sys] is this regarding any domestic property or a commercial [usr] in two minutes [sys] do you have british gas home care cover for your plumbing and drink [usr] no i don't [sys] no ok when you say a kitchen tap is it leaking or is it just not working [usr] it is it is leaking [sys] the leak is it just just i can get a bit more information about the leak itself is the water dripping out or is it pouring out [usr] it seems to be breaking out it is the tenants who have told me about that i can only provide partial details but it makes the the worktop bye [sys] ok [usr] what [sys] can i take the post code please [usr] it is [pii] [sys] [pii] [usr] no no no not not [pii] [sys] [pii] zero sorry [pii] [usr] sorry [sys] ok i'm just checking if the office in that area taking appointments just bear with me a second ok based on what you've described to me the soonest we'll be able to get an engineer sent out to you will be sometime next week [usr] ok what [sys] no [usr] would i do [sys] monday onwards or even tuesday depending on the availability of the office in that area now [usr] what [sys] we don't have a call out fee that means we don't charge customers for the engineer coming out to the property but once they do they'll carry out an assessment they'll let what the issue is as well as the quote you'll then need to agree to that quote for the engineer to then start the work as [usr] ok [sys] it's payment upon completion cash or card [usr] ok [sys] ok can i take your name please [usr] my name is [pii] [sys] how am i spelling the first name [usr] [pii] mother [pii] [sys] and your surname please [usr] ninth of november [pii] [pii] [sys] what was the last one sorry after f [usr] radio game [sys] ok and can i take your mobile number please [usr] [pii] [sys] i've got [pii] first line of the address please [usr] [pii] [sys] anyone at the property that has any vulnerabilities we should be made aware of [usr] no [sys] ok just bear with me a brief moment please [usr] thank you [sys] ok we've got all day monday available all day would mean an engineer would attend at any time between 8 a.m. to 6 p.m. and they'll give you a phone call once he or she's on route [usr] ok can i give you the phone number of the tenants as well [sys] yes of course just bear with me a second [usr] ok [sys] can i take that mobile number please [usr] just a second it is [pii] [sys] [pii] [usr] [pii] [pii] [sys] i've got [pii] [usr] no [pii] q [sys] ok can i take the name for the tenant [usr] his name is give me a second no his name is [pii] [pii] [sys] ok that's fine i'm gonna go ahead and save that in is there anything else i can help you with [usr] sorry [sys] is there anything else i can help you out with [usr] no that's all thank you [sys] great thank you take [usr] thank [sys] care bye [usr] you [sys] bye now [usr] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team [usr] we have [sys] if you need any help [usr] and [sys] with [usr] me [sys] a drainage problem press one if you require our plumbing [usr] but [sys] services [usr] it's the nine [sys] press two or if you have an existing did that you can now book plumbing services online in a few easy clicks visit dino dot com for details [usr] i will do [sys] alternatively [usr] you [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training [usr] ok [sys] purposes [usr] ok [sys] hello you're through to how can i help [usr] hi there i'm just calling up to create your customer's job as he still waiting for the plumber [sys] have you tried ringing the the plumber [usr] i don't have his number on my side i can't see that on my side because [sys] er [usr] the job [sys] what's [usr] system [sys] his [usr] yes [sys] which system are you using [usr] it's [sys] it's [usr] only [sys] at least [pii] [usr] the job booking but no we we don't i i don't have access to that it's not opening on my side to find the plumbers number i've only got the job [sys] right [usr] booking system i can only see the job [sys] and what system is that on [usr] it's on agent workbench [sys] right i mean i could try ringing the plumber [usr] can you get [sys] since [usr] me his [sys] you've [usr] number [sys] not got [usr] and [sys] that [usr] i can call him [sys] can you do you have the reference number for the job [usr] ok pywo 3492725 [sys] the number is 075 [usr] yes [sys] 340 [usr] yes [sys] 316 [usr] yes [sys] 39 [usr] thank you much for the number i'll give you [pii] now thank you for your help bye [sys] thank you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hi how can i help you today [usr] can i give you your reference number please [sys] a what sorry [usr] reference number it's dy dash wo dash 3436677 [sys] and is that sorry is that mrs [pii] is that right [usr] versace yes correct yes [sys] right ok i'm on the account now what's the issue [usr] well the job is being er booked yesterday and they told me it's 24 hours i just obviously i need to organize my day it was booked yesterday at four o'clock [sys] ok [usr] they come in could you tell me roughly an estimate time [sys] it doesn't show a time here at the moment for me but what i can do is if i pass you to a local office they can tell you the exact time they're sending the engineer out [usr] but is it happening today ok that's fine [sys] no i pass you over now [usr] thank you [sys] dino is the uk s expert repair service offering fast professional solution to building maintenance problems thank you for calling south unfortunately we're unable to answer your call at this time please leave a message and i'll get back to you as soon as possible alternatively you can email us on office at [pii] thank you when you've finished recording please hang up or press hash for more options [usr] well hi hello i'm calling from [pii] i have a booking reference for a job and i've been waiting since four o'clock yesterday afternoon it's a 24 hours call i'm wondering what time will be around today if you could let me know please thank you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] speaking how can i help [usr] excuse me this is dire [pii] [sys] sorry [usr] is this diary part [sys] no we're dino plumbing and drains [usr] somebody gave me your number and it's supposed to be dial card [sys] no i'm sorry you must you because they must have given you the wrong number we sort plumbing jobs out and drains if you've got a blockage [usr] i i thought you dispatch a red card [sys] no [usr] somebody must have gave me the wrong number there [sys] sorry about that | 3General Customer Service
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com good afternoon [usr] hi [sys] [pii] [usr] there my name is i'm calling from british i have a customer on the [sys] yep [usr] line [sys] how can i help [usr] said [sys] you [usr] he had a plumbing appointment about three weeks ago and a special part was ordered for what the job he needed and then the engineers went out and they couldn't gain access to the property but he's saying that he would have been in the property i've had a look for an appointment [sys] ok [usr] but there's nothing on the account you you can be able to have it for me [sys] no [usr] it's [sys] problem [usr] [pii] [sys] at all can i get your postcode first please [usr] and there's a property named [pii] [sys] [pii] [usr] [pii] [sys] [pii] then we don't cover [usr] right [sys] that area [usr] ok i did put it into the website because of course there's no appointment on the account and this is the plumbing area that has come out with do what area it [sys] unfortunately [usr] would be [sys] we don't cover that the only number i do have a number but i'm not sure if that would be in regards to your area but [usr] if [sys] you can [usr] i could [sys] give [usr] just [sys] it a try [usr] yes please [sys] would you to provide you the number ok [usr] 019 [sys] that's 019 [usr] 23 [sys] 23 [usr] double eight [sys] double eight 13 [usr] 58 not a [sys] 58 [usr] thank you for that you too bye now [sys] no problem have a nice day bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to my name is how can i help [usr] hi i'd to book to have someone around the house to train a drain [sys] ok bear with me a quick second bear me one moment is this for domestic or commercial practice [usr] domestic it's my house [sys] ok and what is your post code please [usr] it's [pii] [sys] and what's the first line of the address please [usr] it's the old quaker house [sys] ok bear with me and do you have any cover with british gas plumbing or drains cover [usr] no it's it's a really old house it's an old fashioned drain it's on the outside it's the pipe that goes from the kitchen sink down [sys] ok [usr] but the water's worn a hole [sys] ok [usr] and it's going underneath our house [sys] ok one second what's your name please [usr] is [pii] [sys] and your contact number please [usr] is [pii] [pii] [pii] [pii] [sys] ok and is there anyone vulnerable within the house [usr] sorry is that the only phone number yes [sys] no is there anyone vulnerable in the [usr] no [sys] house ok and you said you don't have any policy with british gas for your plumbing or drains issue [usr] no it's nothing to do with british gas [sys] ok can you give me a description of what you said that the issue is [usr] it's the pipe that goes from the kitchen sink outside it's on the it's on the outside and it goes into the drain but the concrete that is surrounds the drain has been worn away by the by the water and if the water is now going underneath it's made a hole and it's going underneath our house down the side of the wall [sys] ok [usr] and we need to get it drained and then we'll need to get someone else to fill in the hole [sys] ok right let's see what we have i'm just looking for a time slot now ok [usr] ok [sys] ok i can book somebody for how's 88 between eight and one tomorrow morning [usr] eight and one tomorrow morning which is friday [sys] friday yes ok [usr] that would be fine thank you [sys] ok now the the the the local office will give you a call prior to then they will also discuss pricing with you once they come and they assess the job if you accept it you can then pay by cash or card and completion if you obviously refuse it no work will be done but you won't be charged as there's no call out fee that's that's been booked in for you ok [usr] ok [sys] just just bear bear in mind that they are that they may likely call you prior to then as well [usr] ok [sys] prior [usr] all right [sys] to tomorrow that booked in ok [usr] ok [sys] that's booked in for you now [usr] all right ok [sys] i [usr] thank [sys] see [usr] you ok all [sys] take [usr] right [sys] care [usr] bye [sys] bye [usr] bye [sys] bye | 3General Customer Service
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[sys] hello from dr how can i help [usr] who am i speaking to sorry [sys] it's [pii] from drainage [usr] hi there could you get me through to [pii] please [sys] i i don't believe i have his number he doesn't not in the office at the moment [usr] [pii] he [pii] he knows me from the ph group reference work we do with [pii] and [sys] i don't i don't have his number and he's not in the office the best bet would be to email [usr] right do when he's next back in the office [sys] no he doesn't really have this this schedule it's not better than recently [usr] right ok no worries all right then thanks a lot for that [sys] that's right cheers [usr] alright thanks bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] look at that [sys] thank you for calling but i just guess you are now through to who am i speaking with [usr] is that the rod [sys] yes it is [usr] i've just been speaking to one of your colleagues but the call got disconnected [sys] i'm sorry the call got disconnected and who am i speaking with [usr] my name's [pii] [sys] [pii] how are you doing today [usr] alright thank you are you [sys] i'm good thanks for asking [usr] good good [sys] can i have your car your home care number please [usr] i have to just give you my post i haven't got [sys] no [usr] that [sys] problem [usr] to hand [sys] your house number first [usr] 52 [sys] 52 and the post code [usr] [pii] xx [sys] can you provide that slowly that i i phonetically that i can get it [usr] b 45 eight xx [sys] 20 ok it is b 45 you got it [usr] eight number [sys] -huh [usr] eight x-ray x-ray [sys] the same time it is bravo 458 x x-ray x-ray yep alright [usr] yes [sys] alright then please allow me to quickly pull up your account bear with me have coming out thank you alright and first and the last name on the account all right [usr] [pii] [sys] bye i'm pulling up the account what you have really i'm now going to go through security questions with you can you please provide me with the full address please [usr] [pii] [sys] alright and your date of birth [usr] 24 [sys] and your [usr] 1 57 [sys] contact number [usr] [pii] [sys] thank you very much and how can i assist you today [usr] one of your operatives came out to do a job in the house [sys] you [usr] he had to replace the stop cock tap under the sink but since it's been done we've got what i've now found it's called a water hammer when you put the water on and turn it off we're getting this banging noise i've turned the stop cop down under the sink but can't can't turn it down enough to stop the hammering without restricting the [sys] i [usr] flow of water but he did [sys] hi [usr] some work on the the tap in the sink [sys] yes [usr] in the the road [sys] hello [usr] under the plate in the road i think he might have turned [sys] yes [usr] it up too much i think there's too much [sys] ok [usr] pressure coming from the main [sys] the [usr] supply [sys] stop needs to be replaced if i'm understanding you correctly ok [usr] no the stock clock's been [sys] what [usr] replaced [sys] is it [usr] the chat the tap in the property under the sink has been replaced but in order to [sys] ok [usr] do that the water had to be turned [sys] -huh [usr] off in the street they turned it off and when he turned it back on it's doing [sys] i know [usr] this banging noise i don't know if he's put it up too high and there's one in the street [sys] ok [usr] if the pressure's too much [sys] the taps are not leaking ok the taps are not leaking [usr] pardon [sys] ok let me say [usr] no [sys] not [usr] i'm not [sys] working [usr] looking just making [sys] and [usr] a banging noise [sys] let me say ok no ok i would have to call back [pii] let me tips making banging no i do no i didn't know them but they didn't know what i did i knew that one i no no no [usr] when you flush the toilet [sys] is [usr] or [sys] the [usr] turn [sys] first [usr] any [sys] name [usr] of the taps off [sys] i [usr] making a banging noise when the water stops [sys] bye i'm alright and i have an opening that is for tomorrow and thursday friday which day in these three days will work out for you the slot it is sorry friday [usr] friday friday please [sys] the slot it is between 8 [usr] for friday [sys] a.m. [usr] please [sys] and 6 p.m. [usr] yes please [sys] no it is an only there's only one slot which is [usr] have [sys] between [usr] you got any [sys] which [usr] ones [sys] is [usr] with [sys] all [usr] a smaller [sys] day [usr] time slots [sys] which is between eight and 6 p.m. we normally get that when we're dealing with the boiler it's [usr] i thought [sys] rare [usr] he did an [sys] to [usr] eight [sys] find [usr] till 10 [sys] a an [usr] service [sys] an opening that is that when we're dealing with plumbers and it's not -huh [usr] 826 how are you doing [sys] sorry [usr] can you just put a note on that we can we have the early one if i can cos i've got another [sys] yes [usr] appointment [sys] that that i can do no problem [usr] can [sys] that i can [usr] you just [sys] do [usr] put a note on that we'd the earlier time [sys] but [usr] if [sys] for [usr] it's [sys] friday [usr] possible [sys] ok ok [usr] ok then [sys] and [usr] friday [sys] let me go back and state do i another i know why would i have it was even i ok i did put it on the notes that you would prefer an early slot you are aware of the £60 excess correct my god [usr] yes please [sys] sorry [usr] no there's not an excess for this cos it's something that you did wrong when [sys] ok [usr] you came before [sys] ok it is [usr] there's not an [sys] a record [usr] excess for this call because it's to do with the job that you did before we've already paid our excess once [sys] well we must have a meeting right from nine parliament meeting [usr] there shouldn't be an excess on [sys] for [usr] this [sys] both [usr] part [sys] for [usr] of [sys] plum [usr] the policy [sys] both [usr] anyway that's [sys] the [usr] only [sys] the [usr] for [sys] the [usr] the boiler [sys] £60 it is for both [usr] not [sys] but [usr] for the plummy [sys] since this is a recall i did i did state on [usr] it [sys] the [usr] is [sys] notes [usr] a very [sys] but [usr] cool [sys] when it comes to the job whether it's a plumbing whether it's aaa boiler there is a £60 that needs to be paid yes i understand you already paid one i understand that is i am explaining now that i already stated on the notes that [usr] no [sys] this [usr] i've already [sys] is [usr] paid [sys] a recall [usr] it once [sys] you should [usr] i [sys] not be [usr] the last [sys] charged [usr] time [sys] for [usr] you [sys] the [usr] came [sys] for the [usr] out [sys] £60 yes and your best contact number it is the one that ends with [pii] [usr] ok that's fine ok [sys] ok tell me the same [usr] alright then i'll put [sys] all right [usr] it is yes [sys] thanks [usr] please [sys] bye bye [pii] you have a lovely [usr] please [sys] day further bye thanks [usr] ok [sys] bye bye [usr] thank you ok bye bye then bye and you bye bye | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes hi you're through to [pii] may i help you today [usr] hello [pii] i've got a leak it's an intermittent leak and it's dripping at the moment i don't know where it's from but you've been out twice both times once several weeks ago and again yesterday and both times the guy said we need to get your leak team your leak team out the guy from several weeks ago then failed to initiate anything when the guy came yesterday he said he would do that he couldn't call them immediately be book it immediately because it was after five o'clock but said he would do it this morning and i've heard nothing and i've got water dripping down again as i say it's intermittent it's not continuous but and it is obscure where where it's coming from but i it seems nothing's happening about [sys] right [usr] it [sys] can i just take your name please [usr] my name is [pii] [sys] it's quick and look at that one if it [usr] [pii] with aj that is [sys] this was from today anyway ok sorry to put any notes no that was from yesterday christmas requires leak detection no leak is happening at the moment when it does [usr] that's [sys] it's very [usr] the one [sys] deep in the ceiling and nothing can be done apart from leak detection right ok [usr] but nothing seems to have been booked [sys] and he said we came up just getting to work a couple of week and came back out we came out a couple of months ago er [usr] quiet [sys] hold on let me just do that i just need to do i i knew that what i want ok ok [usr] i mean what's happening now is new because previously we thought it was associated with the hot water system coming on in the morning the hot water system isn't on now but it's actively dripping it's clearly not [sys] yes [usr] that [sys] the the previous engine did do this we have tried to get in touch with you to organize the leak detection team to come [usr] really [sys] out [usr] not very hard [sys] we have tried to call you [usr] well i've had no messages [sys] it's on it saying we tried to call you it was back on the fourth of september we tried to call you [usr] well what did you say i mean we take messages on the landline i've got my mobile you've got my mobile number i've had no messages from you [sys] no i said that's all i can see that we've tried to call you let me just get in touch with the i've just gotta go through to the to the other team i can find out what's going on just bear me a moment and i'll be straight back [usr] bye [sys] hi there mister [pii] thanks for holding on the line i'm just speaking [usr] hi [sys] to our team to sort out an appointment they can the next next day they can get anybody out to for the leak detection from the leak detection team would be the 30th of october [usr] good grief i mean i'm watching the thing dripping right now and this has been months [sys] they said that's the next day i'll go back and let them know that it's it's still leaking [usr] it's leaking right now [sys] i just [usr] and and i can see it's destroying the door [sys] right is [usr] you [sys] there anything [usr] know [sys] you can put underneath you just [usr] i [sys] to collect [usr] mean [sys] the drips [usr] well we're doing that anyway but i mean the day but it we can't put that i don't i don't know if we can put something where it seems to be drifting from i'll try and do that but i don't know i was just frustrated with this say we called somebody out way back and nothing seemed to happen and i don't understand [sys] well [usr] you could call me and me not answer i have my mobile with me [sys] yes [usr] all the time whatever i'm doing wherever i go and even when i put it on night time mode it will still ring [sys] i said all [usr] the phone [sys] i all i can do is buy what they put on there to try to call you [usr] well they didn't try very hard that's all i can say i'm really disappointed what [sys] we've got morning [usr] time on [sys] or [usr] monday [sys] afternoon [usr] the [sys] morning [usr] 30th [sys] be any time between 8 a.m. and one pm and afternoon be [usr] no [sys] any time between 12 and six [usr] but [sys] i mean [usr] er well [sys] that's [usr] morning [sys] fine [usr] obviously [sys] that's [usr] between [sys] fine just [usr] eight [sys] bear [usr] and [sys] me a moment hi there mr [pii] thanks hold on that's booked in for the 30th of october in the morning [usr] bye [sys] if you could put if you can put something if you clean the water that's fine what i what i would say is if you do if the leak does get [usr] both [sys] any worse it just comes apart from dripping it comes out a lot faster just give us a call back and then we'll have to get get one of the plums out come get one of our plumbs come out and isolate the leak that that may mean turning the water off to the property [usr] well that's not a great [sys] that's [usr] solution [sys] not we say that to any customer [usr] but [sys] that if they've got a leak do you the only the other way to the only way to stop leak if you can't isolate it or anything that is to turn the water off to the property [usr] well i can do that but er obviously i'm not [sys] and [usr] going [sys] that'd [usr] to [sys] be down to i said we were offering that what we would say that's what we'll do and if it is it we all our if it's out of if it's out of hours and all our engines will do is just come out and isolate it they won't do anything else [usr] well and what i'd have to wait till the 30th [sys] yes [usr] to get [sys] yes [usr] water to the house [sys] well i [usr] that's not [sys] i [usr] very [sys] can [usr] satisfactory [sys] only go by what [usr] is [sys] they've told me the the the dates when they're gonna be available [usr] well [sys] what [usr] it's not much [sys] i can [usr] a service [sys] do i can give you [usr] i can [sys] the [usr] say [sys] if you wanna speak to them directly you're more than welcome to do that i can give you the number for them but that's what they've offered that's what they've told me over the phone [usr] well first off let me get that number anyway i don't intend to call them right now but if it does get worse then maybe i will [sys] it's [usr] what's the number [sys] called [pii] it's [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] and that's [sys] no [usr] the league team [sys] that's [usr] is it [sys] that's the that's the local plumbing team which which they called that's login i [usr] they're the people [sys] hm [usr] that are arranging the league team is that right ok right well at the moment the status is that i've got an appointment for the 30th of october i'm gonna do all i can to collect water and also we're a as we catch it doing it we're taking video to see if that will help ok [sys] my name is [usr] sorry [sys] [pii] [usr] what was your name again was it [pii] did you say ok thank [sys] no [usr] you [pii] [sys] problem at all [usr] ok is there any way that if they have a cancellation we can get slotted [sys] i don't know that would be [usr] in [sys] down [usr] for that [sys] to them because we have to go through them and they just tell us what what they've got available [usr] ok [sys] all right [usr] all [sys] all [usr] right [sys] right [usr] thanks [sys] thank you bye [usr] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] no [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to how can i help [usr] good afternoon i don't know whether i've pressed all the right buttons at the right time but if i explain [sys] who [usr] the situation [sys] are you trying to get through [usr] to [sys] to [usr] you you can tell me where i'm where i've gone wrong [sys] not a problem [usr] i i live on the south coast and er we're down at f and you've done work for us before on drain clearing and golly clearances this particular inquiry is about the surface water sewer on the estate who would i speak to please or can i just er [sys] that would be myself if you're looking to get an unlock as you done not a problem i can sort that for you if you can provide me with your postcode please [usr] it's my home post code is [pii] [pii] [sys] is that the same as er you need the engineer going out to [usr] it's well that's that's a house on the estate and i haven't got the estate postcode [sys] right ok it's a public is it a public gutter that's blocked [usr] no no no it's it's a private estate and [sys] right [usr] we maintain our own roads on the estate and that's why you er well you in fact you came in in i think september time and cleaned all the gollies for us the road [sys] not [usr] gollies [sys] a problem [usr] that is [sys] not a problem that's fine just to confirm the post code is that [pii] [usr] that's it [sys] ok can't see any jobs coming up under that postcode i'll just quickly make a new account for you now [usr] well what [sys] what [usr] should do [sys] was [usr] want [sys] the first [usr] do you want to put in the the estate maybe it's under summly estate [pii] the state fell from bogner [sys] to say [usr] regs [sys] ok some might be [pii] no ok not a problem i'll just when you put it in and just confirm obviously it's for your residential property just confirm you don't have a home care policy with the british gas [usr] no no [sys] perfect just to make you aware of pricing there's no call out charge on blockage fee is fixed not to worry about how long it's gonna take it's fixed and it's monday to friday 8 a.m. to 6 p.m. that's 100 and 80 inclusive of va t can i just take your house number [usr] i don't you you can do but i don't think it's of any benefit to you to be honest because this this sewer is the whole length of lima lane we're looking at something that's 200 m long [sys] hm ok what we'll do then is i'll take your details anyway your address and then what will happen is once the engineer is on their way down to you they'll give you a call to let when they're on their way and i'll obviously i'll put in the notes anyway but once they give you that call you just let them know where the drain is or if you're gonna go with them [usr] well shall shall i shall i email you with the details and [sys] no [usr] then [sys] i'll put in the notes that it is for the the drain for somebody and the local office will have details of the last time we went out anyway they'll have the location but just in case the engineer is confused they'll give you a call to let they're on their way and you can just confirm it with them anyway but i need your address just for bidding purposes you see [usr] ohh ok well my address is [pii] that's [pii] [sys] perfect thank you and may i take your name please again [usr] it's [pii] and that's [pii] [sys] thank you and the best contact number to reach you on [usr] is the one that i'm on now which is [pii] [sys] perfect thank you ok i'm gonna book that through for you now and our local office should be in touch as soon as they can and they'll just confirm with you well they just inform you when the engineer will be coming down in terms of availability and eta is that ok [usr] ok any idea who might be speaking to or not [sys] it'll be the local office there's multiple people in the office can i just ask something before we go would you be paying the engineer by cash or card upon completion or would you an invoice to you [usr] well we normally pay you send us an invoice in and then we it it's we've got a company that runs the estate which is called seco which is se mc o and if you'd have put that in that might have come up with the details [sys] i reckon that would have been the er no worries no worry i'll just go back to it now i'm just gonna type it in it says se mc o [usr] sem po estate [sys] uphill [usr] management company se mc [sys] right [usr] o [sys] perfect i've got it here i've got an account with you perfect we can build it to that company not a problem perfect if you just have your phone available and the engineer should give you a call as soon as you can [usr] ok well i'm i'm [sys] thank [usr] at home [sys] you very much [usr] if he tries not normally here or not very far away [sys] no worries that's all good to hear alright [usr] ok [sys] thank you for calling thank you for booking for booking with us take care now bye-bye [usr] thank you cheers | 3General Customer Service
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[sys] good afternoon plumbing [usr] good afternoon it's [pii] [pii] speaking could i just double check the number that you've given me [sys] -huh it's [usr] it's [pii] [pii] [sys] [pii] yep [usr] [pii] i'm not getting any reply from i'll try again [sys] that no that's the that's the number that i would use [usr] that that's the right number ok i'll try it again [sys] ok then thank [usr] bye [sys] you bye bye [usr] bye | 3General Customer Service
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[sys] thank you for calling down a rod our calls recorded for training and monitoring purposes please choose from one of the following options press one for a new p service inquiry press two for an existing or completed service press three for accounts press four good morning [pii] [usr] hello it is [pii] there please [sys] yes can i ask who's calling please [usr] it's a surname [sys] ok just give me one second [usr] lovely [sys] please [usr] thank you [sys] hi is just with somebody there at the minute for can i get him to give you a call back [usr] please [sys] ok just on this number [usr] yes please [sys] no worries at all i'll send a email here [usr] lovely [sys] now [usr] thank you kindly lovely bye [sys] now bye [usr] bye bye [sys] bye [usr] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling diner you're speaking to [pii] how may i help [usr] we've got a lot of rain water pouring into our basement downstairs and i wondered if you're the right people to call [sys] if you've got a blocked blocked drain that's absolutely fine however we wouldn't be able to get anybody out this evening [usr] ok who can who should i call to get somebody out this evening because it's starting to pour really pour in sh should i call the water company [sys] no it's blocked drains just bear with me let me just put you on hold and i'll [usr] thank [sys] just ask [usr] you [sys] our manager [usr] thank [sys] ok [usr] you [sys] thanks [usr] god no 00 my god no | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino partridge [pii] speaking how can i help [usr] hello just to say someone called out and they try they s they suggested putting in a new toilet and you the putting a new one in i wondered if you could come round and give us a quote [sys] ok do you have a home care policy with british gas [usr] no no nothing i should [sys] no [usr] have done never mind [sys] is it is it a property where you live [usr] yes [sys] and are you the property owner [usr] yes [sys] what's your postcode [usr] [pii] he came round yesterday he was very nice to the engineer the the plumber [sys] just having a look now what's the first line of the address [usr] [pii] [sys] is it for a new toilet or for you to remove the toilet we can do a job [usr] it's well it it's just that he said that i dunno he suggested that i needed a new toilet to be better than this one's old or ancient or whatever [sys] all right ok and what name is it sorry [usr] by mister [pii] [pii] on [sys] just having a look now see when we can do that for you a quote just checking out the plumbing franchise are doing chargeable work in your area is anybody vulnerable at the property [usr] sorry [sys] and it would be vulnerable [usr] no well only myself i'm vulnerable if you i'm i'm in a 64 i'm not quite old yet [sys] ok what's your telephone number there please [usr] oo [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] he was very nice to the man that came round and he went and did it did it all for us [sys] right [usr] but he did suggest that that i need to have a new toilet put in that this [sys] sure [usr] one [sys] won't keep you a moment i'm just waiting for the appointments to come through right they're not showing any resources at the moment mr [pii] what i would suggest is if you give us a call back tomorrow when the local offices are open and then can get availability for you to [usr] i [sys] see when they could come out and quote [usr] tomorrow yes if i phone tomorrow yes all right then thank you very much it's a bank [sys] you're [usr] holiday [sys] welcome [usr] isn't it today yes [sys] it is [usr] thank you very much [sys] you're [usr] thank [sys] welcome [usr] you [sys] bye now [usr] bye [sys] bye | 3General Customer Service
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[sys] good afternoon [pii] speaking [usr] hello i was just hoping that someone's coming out to our site again today someone did come out yesterday but they said they've got to bring two people today [sys] i what's [usr] to [sys] what's the postcode please [usr] ws ws bear with me 32 xn [sys] i've got ws and then 32 echo [usr] sorry w s3 2 xn [sys] two xm ok i haven't got that in hang on no i do i'm just gonna pop you through to the dispatcher there bear with me [usr] yes that's fine [sys] thank [usr] thank you [sys] you hello alright let [usr] hello [sys] me just bring your details up [usr] yes that's lovely thank you someone did come out yesterday but he said he got to bring somebody else with him cos it was too big a job to do on his own but [sys] right ok if the crates been moved ok [usr] yes [sys] then i'll get somebody out to you they'll give you a call when they're on the way [usr] ok okey [sys] it will [usr] dokey [sys] be [usr] well that'll [sys] yes [usr] be this afternoon [sys] all right thank [usr] lovely [sys] you [usr] thank [sys] bye [usr] you ok thank you cheers bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online [usr] online [sys] in a few easy [usr] online [sys] clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer [usr] feel quite [sys] service [usr] sick [sys] advisor [usr] and ill i do had enough [sys] we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good evening you're through to [pii] at dao how can i help [usr] good evening my dear this postcode and name that you want isn't it i've got a i've got a booking for this evening can i give you my details [sys] could i take your postcode please [usr] i might have spoken to you earlier your voice sounds in tn 317 a w [sys] ok [usr] j bands why [sys] i've got tango mike 317 alpha whiskey [usr] tnn for nicky [sys] all right thank you this is booked in for today and it was number nine did you say [usr] i've had a phone call from the engineer who's coming and he did give a time where he hoped to be here i just wonder if that is still the case because how busy they can get mr [pii] does it how many jobs [sys] no if he's if he's giving you if he's giving you a call and confirm the time then he should be there as soon as possible obviously [usr] yes [sys] it's traffic traffic depending [usr] yes i know you never know what jobs are gonna be do you [sys] i [usr] it's [sys] know [usr] my well it's my laboratory it won't flash and it's full but [sys] right [usr] anyway it's it's well on course for his visit this evening yes it was and a very [sys] yes [usr] very pleasant young man yes he did tell me what time you [sys] god [usr] know he hoped to be here i just feel sorry for these people having to work in the dark and everything this it's not good [sys] i know i know [usr] but [sys] i know [usr] but [sys] it's awful [usr] as long as he can come to me today then ok thanks a lot my dear thank you [sys] no problem thank you very much [usr] fine [sys] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes queen [usr] hello [sys] good good morning you're through to [pii] my name is [pii] how can i help [usr] hiya he's ok [sys] not too bad thank you very much how about yourself [usr] i'm all right i'm i wanna make a complaint they do i'm not very happy i had someone come up to my mother's house yesterday regarding this bloke has come to to fix my splash and [sys] ohh [usr] was [sys] dear [usr] it a what it was i woke up this morning and the boys added me on facebook [sys] really right [usr] i'm not very happy about it i obviously [sys] no [usr] taken my details [sys] and then looked [usr] he's [sys] you up [usr] from my area i i've got a screenshot i'm he's only a young boy i'm assuming he's about my age but it's not really the point [sys] no [usr] of it it's [sys] it's [usr] the point [sys] inappropriate [usr] of you've you've accessed my details off the the thing i've signed i'm assuming [sys] sure can i take your post code because er the complaints are normally handled by the local office but they'll be able to talk with him directly about that and just find out exactly what he was thinking [usr] i don't know why [sys] eight [usr] you've just said to be on to her my partner i woke up and they said you've come and then obviously i woke up now and i've got a friend request of him i don't even know the bloke to be honest with her if i knew him i'd be a bit but [sys] of [usr] i've never seen [sys] course [usr] him before [sys] of course [usr] the post code is [pii] [pii] [sys] what was the first line of your address [usr] [pii] [sys] and can i just take your name [usr] it's [pii] that's not the name on the my mother's name is [pii] for the same but obviously that's [sys] that's [usr] my [sys] fine was it the chap who came for the blockage or was it the chap for the er cistern leak [usr] his his name is [pii] [sys] the [usr] the lake [sys] league ok just because the two different local offices different ok not a problem bear with me one second then i'm really sorry to hear about that i will get you through to the local office and [usr] it's [sys] then [usr] alright [sys] we can figure out well what to what to do i'm sure they're gonna reprimand him quite severely for that because i i'm i'll be honest with you that is the first i've ever heard of that but i'm pretty gobsmacked [usr] well i i i mean i i can't to be honest with you well mind if i know the boy i walk up [sys] fair [usr] and there he [sys] enough [usr] is [sys] fair enough ok bear with me two seconds and i'll get you through and we'll we'll get this straightened out all right [usr] lovely thank you [sys] hello hi [usr] hello [sys] plumbing [usr] hi i wonder you could help me what it is i just spoke to one of your colleagues regarding someone who come to my house yesterday and i don't making complaints that the boy had come everything was fine i woke up this morning and i'm getting friend requests of him [sys] ok [usr] on facebook [sys] can i ok [usr] bit brand [sys] i'll [usr] bit [sys] i'll [usr] brand [sys] look [usr] and obviously [sys] into what's your postcode please [usr] november the 12th [pii] [sys] and what's your name please [usr] it fake off it's my mother's account but obviously i don't really want my mother [sys] what's [usr] to access [sys] the first line [usr] the details [sys] of the address [usr] or mine [sys] please [usr] or [sys] ok [usr] [pii] [sys] and did you say it was yourself getting the friend request or your mum [usr] myself yes obviously you've gone on where i signed something and i put my details on yesterday i'm assuming you've got my number [sys] your name [usr] from that my not my number my [sys] right ok [usr] my name [sys] can i take a contact number for you and i'll relay this to a manager and i'll get him to give you a call [usr] is this mobile [sys] please [usr] number [sys] because [usr] but do [sys] you've [usr] you want [sys] come [usr] me to [sys] through [usr] give it [sys] on an [usr] to yes [sys] [pii] number i don't know whether you've spoke to british gas first of all [usr] it's [sys] [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] just to confirm [pii] and your name's [pii] [usr] that's right [pii] [sys] ok [usr] i'm a bit shocked at the old situation to be honest with you because obviously my partner's saying well why is the why is the dino [pii] ask ask add me on facebook when i don't even know the boy i'm assuming he's from where i live but it's he's gone on obviously used my details and looked for me up [sys] right ok i do [usr] to be [sys] apologize [usr] honest with her [sys] and i said i'm gonna relate this to our manager now and i'll get them [usr] no [sys] to give you a call ok [usr] that's all right [sys] all right thank you [usr] ok [sys] bye bye [usr] thank you but he | 3General Customer Service
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[sys] [pii] good afternoon [usr] good afternoon i wonder if you can help me we had a a gentleman come out yesterday to to do a job [sys] i [usr] for us [sys] i'll get [usr] and i [sys] the fuck [usr] payment [sys] in in an [usr] but [sys] hour [usr] i haven't [sys] or [usr] received a receipt an invoice yet or receipt [sys] right [usr] i wonder if you could arrange for that to happen please [sys] ok and what's your postcode please [usr] [pii] [pii] [sys] ok and was it regarding a blockage [usr] yes [sys] right ok and what was the first line of your address please [usr] [pii] [sys] on monday she was out ok and can i take your email address please [usr] it's [pii] [sys] my god [usr] [pii] [pii] [pii] [sys] ok ok [pii] lovely i'll get that sent over to you ok [usr] perfect thank you [sys] thank [usr] very much for your [sys] you [usr] help [sys] you're [usr] all [sys] welcome [usr] right bye [sys] thank [usr] all right bye [sys] you bye [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 14 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help [usr] why you're ignoring me alright but you you ignored me sent you them back i emailed [sys] if [usr] it again [sys] you have home care cover for your boiler and we can't repair it we'll [usr] you [sys] replace [usr] gonna hear [sys] it for [usr] you're [sys] free [usr] in trouble [sys] if it's under seven years old whether we installed it or not [usr] it's just when you get a chance to what i don't know i go i don't think i've seen this is i chance i is what you're saying a second [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too [usr] who's is that did you ever end up with your air fry did you ever work with the air fryer [sys] a boiler that's over 10 years [usr] huh [sys] old a new energy efficient boiler could save you more than 20% on your gas bills [usr] right [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or [usr] is [sys] system [usr] that [sys] filter when they [usr] my [sys] next visit [usr] god that would be good it better be [sys] it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date [usr] no [sys] did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year [usr] no [sys] if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit [usr] i just [pii] you got a pen and pencil ready your psb 207 [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter [usr] would [sys] the [usr] you [sys] best [usr] just [sys] way [usr] the [sys] to [usr] bit [sys] prevent [usr] of paper [sys] this [usr] then [sys] from [usr] i've [sys] happening [usr] already written it on [sys] is to wrap insulated materials [usr] [pii] [sys] electrical heat tape or fiberglass round [usr] [pii] [sys] exposed pipes to protect them if you've got a condensing [usr] is your isolation [sys] boiler you can have a condensate fitted this [usr] for the [sys] is [usr] psb [sys] an insulated [usr] and now [sys] pipe [usr] looking [sys] that [usr] at your [sys] stops [usr] ro now [sys] your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are [usr] the [sys] always on hand to help and we're here whenever you need us [usr] and [pii] back he seems all that he's ok thank you [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] doesn't work [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring [usr] i [sys] a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes [usr] bye [sys] want to save a few £100 a year on your energy bills ask us how a high thermostat could help it's gonna break down sir this is start by taking your name [usr] [pii] [sys] hope you're well it's [pii] here how can i help you today [usr] i was just trying to find out when when we were meant to be getting a plumber in today and they hadn't appeared yet and i'm unable because of where i'm working i can't have my phone with me and there's no big contact for the person who's at the house and i wasn't sure if you could advise when you thought that he might be arriving at our house [sys] plumber let's try the other system we use system is a little bit a little bit down on that i'll check the other one what's the postcode please [usr] eh [pii] [sys] on the first line [usr] [pii] [pii] [sys] right the information here just say dispatch to an engineer it's hard to get an eta because it's with the local office i mean i can't give you their direct number they can give you an eta but it does say dispatch on our side dispatch meaning next call really but i can [usr] ok [sys] just in case i'll give you the direct number for the local office here in the eta there that's [usr] ok [sys] [pii] [usr] that'd be great huh [sys] [pii] [usr] [pii] [sys] 840 [usr] 840 [sys] just in case [usr] [pii] [sys] correct just in case if you want an eta but this on our side it just says dispatch to next call really all right [usr] ok [sys] thank you [usr] no [sys] for [usr] that's [sys] that [usr] fine [sys] cheers now bye bye [usr] you very much cheers now bye bye | 3General Customer Service
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[usr] i [sys] one likes being bunked good afternoon [pii] [usr] hi good afternoon i just wanted to find out do your plumbers fit bathtubs [sys] this is the drainage office we don't deal with the plumbing i can give you a number for the plumbing office and they can let [usr] ok wait just bear with me one second what is the number please [sys] what's your post because then i i'll see which office [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] let me just check the system and i'll give you i'll give you a number [usr] [pii] [sys] [pii] ok for plumbing you need to call [pii] [usr] yep [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok great thank you very much [sys] ok you're welcome thanks bye [usr] bye | 3General Customer Service
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] when it's my [sys] afternoon reach nine old speaking to we how can i help [usr] i i live in [pii] but i've got a a there's a manhole in the in the front garden that's lifted it's obviously backed up from somewhere between the road and and and that manhole it's it's happened before it [sys] ok [usr] it just it needs rodding or whatever [sys] and it's a a residential property [usr] yes [sys] do you have a contract for british gas plumbing and drains or paying as a one off [usr] no it would be a one off [sys] or one off right ok what's your postcode please [usr] [pii] [pii] [sys] [pii] have you still got usable toilets at the minute inside [usr] it e everything's functioning fine it it's been that for a few days but i've [sys] not [usr] just [sys] sorting [usr] in [sys] itself [usr] i've just investigated it because there was a pool of water over the manhole i thought it was it just that it's not drained away from from the grass or whatever but today i've just investigated it and no i can see bits of toilet [sys] is [usr] paper [sys] it [usr] and stuff in the grass and that [sys] i was i was gonna ask that yes it's a toilet waste but you answered that one right ok what let what we do anyway there's no call out charge an engineer would come out and have a look at it before they do any chargeable work they'll confirm the issue and a fixed price [usr] ok [sys] once you've got that you can go either way yes it's cash or card if it's a no that's fine there's no charge now just to give you some an idea if it's just a blockage no other underlying issue that needs sorting or anything if you want it tonight that's fine you'd be looking at 225 including that it's just blocked or 180 including that tomorrow [usr] tomorrow's fine [sys] no worries right what's the first line of the address please [usr] it's the first [sys] the first [usr] f irs [sys] and you got any medical conditions vulnerabilities anything relevant we need [usr] no [sys] to know about [usr] no [sys] no your first name please [usr] [pii] [sys] [pii] [pii] [usr] that's that's it [sys] best contact number [usr] no contract no [sys] the best contact number [usr] sorry contact number [pii] [pii] [sys] right alright it'll be 60 seconds just when i go tomorrow see if it offers the morning or afternoon sometimes it does side [usr] because i said i we've been confident i mean what whatever suits you just just let us know and we'll be around [sys] bear with me one second hold just a moment [usr] no [sys] ok [usr] she said [sys] [pii] [usr] and she came back she went now wasn't he's going back and [sys] right up to you tomorrow then either between eight and one arrival or one and six engineer [usr] but [sys] will ring you when he's about a half hour away [usr] and one would be good [sys] right i'll get it booked and we'll see you in the morning you'll get a text confirmation [usr] ok [sys] in a sec [usr] all right smashing [sys] no worries mate take [usr] thank [sys] care bye now [usr] you bye [sys] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes evening air speaking how can i help you [usr] we've got a call in and we've got a plumber or engineer coming this evening any idea when and it's eight o'clock now and it's gonna be it's pitched black [sys] i'll check that for you now if you bear with me can i get the post code [usr] it's [pii] [sys] sorry can you please repeat that [usr] right [pii] [sys] [pii] [usr] [pii] [sys] and the first full line of address [usr] it's [pii] [sys] and can i get your name [usr] it's in the name of [pii] [sys] and the best contact number [usr] hm what's your number right [pii] [pii] [pii] [sys] perfect let me check that for you now ma'am [usr] thank you [sys] right what i'm gonna do i'm gonna pop you on a quick hold i can speak to the engineer if that's ok [usr] thank you [sys] sorry dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the hey mum thanks for waiting [usr] ok [sys] i just got in contact with the engineer he said that he'll be at your property at 10 o'clock [usr] 10 o'clock ok then as long as they're definitely coming [sys] no worries mam is there anything else i can do for [usr] and [sys] you [usr] that's it thank you very much [sys] no we just have your evening bye [usr] and | 3General Customer Service
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative good morning dina plumbing how can i help [usr] good morning hi we just purchased a new property and the toilet has some leaking problems and i was wondering if we could arrange for someone to replace the toilet [sys] ok whereabouts are you because unfortunately we're not taking on extra works in certain parts at the moment [usr] ok we're [pii] [sys] what's the postcode for that area please [usr] [pii] [sys] [pii] [usr] [pii] hotel delta [sys] five hotel data and it's a system you say ok bear with me one moment i just need to see if we are taking on works in that area i won't keep you long [usr] i thank [sys] ok [usr] you [sys] thank you meserve part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers hello sir sorry to keep you unfortunately at the moment because of the high volume of work that we have we're unable to assist on this occasion [usr] ok [sys] i do apologize [usr] all right thank you [sys] all right thank you thanks [usr] all [sys] bye [usr] right thank you [sys] bye [usr] bye | 3General Customer Service
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[sys] morning daniel plumbing [usr] good morning it's [pii] calling from scotia [pii] was just in to collect the cat and a gas monitor that was in for repair can i please ask what is your account's email we can send the delivery line and the invoices [sys] sorry where is it you're calling [usr] scotia [sys] from [usr] survey and safety what's around the corner [sys] it would be it would just be no i think it would be [pii] noel [usr] sorry no yep [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] the we had an email [pii] [pii] but i think that's wrong [sys] well that that is down the road we're down all plumbing that that's a different [usr] right [sys] office but i'm i'm not i'm not i'm not sure [usr] all [sys] on [usr] right [sys] their [usr] ok [sys] email [usr] is there [sys] to [usr] a different [sys] be honest [usr] number i can get them [sys] it's [usr] yep [sys] it's [pii] [usr] yep [sys] [pii] [usr] that's [sys] 0101 [usr] it thank you very much have a nice day cheers bye bye [sys] no worries you too bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few [usr] i think [sys] easy [usr] they're going [sys] clicks [usr] to be [sys] visit dino.com for details alternatively [usr] i'm locking it [sys] please hold and your call will be transferred to a customer [usr] i'm sure [sys] service [usr] i said it [sys] advisor [usr] was between [pii] [sys] we record calls for quality and [usr] including [sys] training [usr] that [sys] purposes [usr] though and they all laugh [sys] morning thank you for calling dino [pii] speaking how can i help [usr] hi i need to look again a quote for having some drains survey cctv survey of the map i'm having issues with blocking and identifying if it's my drain side of the drain or if it's welsh water side [sys] right i'll need to give you the phone number for your local office because we don't get disabilities the equipment it's it's handled with the local offices but if i can take your postcode i can certainly give you the phone number for your local office [usr] it's [pii] [pii] [sys] let me have a look see who that is bear with me [usr] you got it [sys] is that [pii] is it [pii] [usr] yes [sys] and do you have a pen handy at all [usr] we've got a phone ready [sys] ok right the number is [pii] [usr] yep [sys] [pii] [pii] [usr] great to that [sys] no problem at all take care now [usr] that right [sys] bye [usr] bye [sys] bye [usr] hi | 3General Customer Service
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[sys] hello don abroad [usr] hello my name's [pii] i'm calling from a catholic mac and we've had some work done by one of your franchises and i just needed to confirm the telephone number for them because the account we've got on the system is a different bank account [sys] ok what's the postcode for site please [usr] at the site where you did the work [sys] yes please [usr] [pii] [pii] [sys] and the first one is the address please [usr] [pii] [pii] [sys] alright thank you the phone number is a mobile number that is [pii] [usr] [pii] [sys] [pii] [usr] ok cos there's a there's an office number on there but you haven't got a listing of that at all is it [sys] no [usr] ce waltons and company is that correct [sys] we are ce walter [usr] right ok because when i've looked at i'm getting a bit confused [sys] that's the number we've got on the job for you guys to ring [usr] right ok and will he be able to confirm the bank details [sys] sorry what was the question again i'm confused now [usr] i've got an invoice from invoice from ce waltons but the bank details that we've got on our account system for dino rod for another franchiser which i presume is one we've used previously i just needed to speak to somebody at ce walton to confirm the bank account that we've got to pay [sys] ok [usr] the invoice to [sys] sorry [usr] sorry [sys] i thought you was after who who booked your job on for you [usr] i'm [sys] i someone [usr] sorry no [sys] from your site called [pii] that phone number i gave you is forever [pii] is at your site [usr] god love you [sys] right [usr] sorry [sys] let me see if the accountants are still here two [usr] ok [sys] seconds [usr] thank you [sys] we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you hello can i help hello can i help you [usr] hello my name's [pii] i'm calling from a catholic mac and we've got an invoice for some works that you did for us at saint gregory's school and i just wanted to confirm the bank account details that we're paying if [sys] right [usr] that's ok [sys] the sort code is [pii] [usr] yep [sys] and the account number is [pii] [usr] that's perfect thank you very much we'll make a payment by saturday because i'm conscious it's quite an old invoice as well it's from july [sys] right [usr] we will do that in the next couple of days you should have the money shortly [sys] thank you very much [usr] ok thank you [sys] ok thank [usr] thanks [sys] you [usr] take [sys] bye bye [usr] care bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes i speaking to how can i help [usr] good afternoon i wonder if you could give me any idea when your engineer is coming to my property to help him on the train [sys] can i take your post code please [usr] [pii] sorry [pii] [sys] thank you [usr] thank you [sys] the first line of your address please [usr] [pii] [sys] [pii] [usr] yes [sys] all right let me just have a look i think you called in about half an hour ago was it [usr] a bit a bit longer than that yes [sys] right what i'll do is i'll phone the local office and see what time the engineer is due to arrive if you don't mind [usr] yes i hold on [sys] if you don't mind [usr] ok thank you [sys] ok dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving did you can now request plumbing and drains appointments online in just a few easy clicks visit dino dot com and use our online booking form from burst pipes to blocked drains you can find emergency numbers and advice to help you with your problem visit dino dot com today dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online [usr] ok [sys] would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving did you can now request plumbing and drains appointments online in just a few easy clicks visit dino dot com and use our online booking form from burst pipes to blocked drains you can find emergency numbers and advice to help you with your problem visit dino dot com today | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you speaking how may i help [usr] hi i was just wondering if you could give me a quote for a cctv drain survey it's a commercial building and we need the drains on the roof down looking looking [sys] all right [usr] in [sys] ok what i need to do is get you through to the local office on that one [usr] ok [sys] can i take the post code of the property [usr] it's [pii] [sys] right ok the phone number for the local office do you have a pen there [usr] one sec what is this [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] double 07 ok perfect thank you [sys] ok i'll be able [usr] bye [sys] to help you thanks [usr] ok [sys] very much [usr] great [sys] thanks bye [usr] thank you bye [sys] bye | 3General Customer Service
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[sys] hello [pii] [usr] hi i was out [sys] the telecoms [usr] thank [sys] bear [usr] you [sys] with me one second and i'll go find out for you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member [usr] ok i [sys] of our team will be with you very shortly thank you we are [usr] hello [sys] sorry to keep you waiting a me hello hi he's just in a meeting at the minute he said he'll be out of it at some [usr] sure [sys] point this afternoon [usr] and who should [sys] if [usr] ask [sys] you wanna [usr] for [sys] call back [usr] sorry [sys] maybe after one o'clock [usr] ok perfect thank you i'll [sys] [pii] [usr] call back this afternoon thank you bye [sys] ok no worries thank you bye | 3General Customer Service
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[sys] good afternoon [usr] hello cps you all right [sys] i'm good thank you [usr] good good i'm just following up on a job you did for [pii] i'm just wondering it was to go and clear the drains i think outside just wondering if the engineer knew what had caused it [sys] what's the postcode there [usr] sorry that helps [pii] [sys] go with me [usr] thank you [sys] ok what was the first line of your address sorry [usr] [pii] [sys] ok it's down to the design of the inspection chamber [usr] interesting design [sys] i'll i'll send you the report now do you want me to copy you in [usr] ohh that'd be brilliant it's [pii] at cps [sys] okey [usr] homes [sys] dokey i'll do that now [usr] dot [pii] [sys] thanks then bye bye [usr] amazing thank you much cheers bye bye | 3General Customer Service
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[sys] hello i don't know [usr] yes hello i've just spoken to you it's [pii] we just you just did the job number for me hi [sys] yes [usr] unfortunately the my on my banking doesn't the details that you give me it's not a a valid account [sys] what did [usr] quite [sys] you [usr] nice [sys] put as the the the name of the business just [usr] you see i put i think i put [pii] [sys] where we're a franchise i believe it is messenger mobile services that [usr] right [sys] it uses [usr] should i should i just give you the payment over the phone [sys] absolutely let me just log [usr] let's [sys] into [usr] do [sys] my [usr] that i think [sys] payment system [usr] if if it's not up if it doesn't work then i'll go back and and try a different name [sys] sure [usr] i didn't think of that [sys] let me just i can i just take the postcode again sorry [usr] yes it's [pii] [sys] is it for 100 and £70 [usr] yes it is [sys] perfect no that's fine i'm on the right one ok could i take the long card number please [usr] yes it's [pii] [pii] [pii] [pii] [sys] and the expiry please [usr] [pii] [sys] and the security on the reverse [usr] is [pii] [sys] that has all gone through would you [usr] brilliant [sys] an email copy of a card receipt at all [usr] yes please that would be lovely [sys] and could i take the best email to send that to [usr] yes it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] brilliant and that will [usr] lovely [sys] come straight over to you and that is all done there [usr] thank you very much [sys] alright then cheers [usr] they're [sys] then [usr] great thank you bye bye [sys] bye now [usr] bye | 3General Customer Service
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[sys] hello you're through to how can i help [usr] yes hello would you my postcode [sys] yes please [usr] ok it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] that's correct i'm just calling to see what the longer rod that was needed yesterday after [pii] came out [sys] let me have a look bear with me a minute [usr] sure see that's drying out ok that's all right you can stop it from dripping where is my what's that ok is there and you got one sheet there you got the one sheet well there we can cut it we can it's folded we just cut it i only need that little strip i've got well if we'd stick it all in the middle [sys] are you alright we're just still waiting to see if anyone has a piece of equipment on their van they're on jobs and not respond at the moment but as soon as they respond to us to see who has it we can get it booked in to return with the [usr] ok [sys] pipe [usr] as i said to your colleague yesterday our cut off point for this is 10 o'clock on friday we really need to know if you're going to be able to get it in the next few hours really otherwise we're gonna have to go somewhere else the reason being we are vacating the the flats and giving a 10 on saturday and we've got cleaners coming in on friday it's really imperative that we know as i say in the next few hours whether you can do it or not [sys] that's fine no worries i will let as soon as we find out [usr] ok [sys] thank you [usr] thank [sys] thanks [usr] you very much [sys] bye [usr] cheers bye | 3General Customer Service
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[usr] first to my colleague letter [sys] good afternoon speaking how can i help [usr] hi you've done a job just about a month ago for a i'm trying to explain the situation right we're doing some work in the flat above in the flat below or on a job that you've done a repair to above if that makes sense you went in and repaired the leak [sys] what's the post code just i can bring [usr] that [sys] this all up [usr] would be easier wouldn't it i can't get my words at the end of the day right hang on a second it is e 18 echo 182 [sys] echo [usr] papa [sys] 18 [usr] echo [sys] we don't cover that area i'm afraid [usr] ok i keep getting told different contact numbers and i was advised on the email that it would be [pii] do you happen [sys] right [usr] to know [sys] that is us but we're not e 18 we cover some infill postcodes en 1 to 5 that's it anything else above five we don't cover [usr] ok do who it would be then cos this [sys] no [usr] is becoming [sys] i'm afraid [usr] quite [sys] not [usr] hm [sys] we're [usr] right [sys] an independent [usr] see [sys] company we're just a small subsidiary of british gas i think british gas is probably your best bet what i would do is [usr] no [sys] give [usr] i've [sys] them [usr] i've [sys] a call [usr] spoke to british gas and they've told me to speak to you [sys] right well [usr] it's [sys] i would call [usr] really [sys] them again [usr] really urgent [sys] and then just i'm not us i'm afraid but i would call them again and just get them to keep you on the phone and get them to chase around certain offices to find out who it is rather than just pass you through or give you [usr] all [sys] a number [usr] right ok thanks very much [sys] alright no [usr] cheers [sys] worries [usr] bye [sys] cheers bye bye | 3General Customer Service
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available er rep [usr] hello [sys] met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality [usr] honest [sys] and training purposes [usr] to god hello [sys] good [usr] hello [sys] afternoon you're through to how can i help [usr] i was just wondering if you could help me my name is [pii] i i had a sink fitted by yourself last month and somebody came out again last last week to s to see the si the sink is is leaking and it's still leaking underneath [sys] ok what's [usr] and [sys] the postcode [usr] it's it's it's m 160 sf [sys] and the first line of address [usr] it's number 11 alo [sys] thank you we had a plumber come down for you on the 12th and they had to put a silicone seal around the kitchen sink because of the leak is it is it leaking again [usr] no [sys] did you say [usr] that's not that's not why i put the silicon sink around i asked him to put the silicon sink around the s because when in in the seat i had before it was [sys] hm [usr] silicon when a guy fit the kitty his silica on it because it's a wood work up if [sys] ok [usr] you don't silicon it water will get underneath where what what i call him out for was then there's a small knob inside the sink around the sink and that's where the leak is coming from and he [sys] a small [usr] said he said he [sys] a small what [usr] he [sys] sorry [usr] said he did a small no it's it's a sink it's it's a sink with two holes the the main drain hole and and at the top there's another hole it's got a it's got a bolt in it he said to me the bolt the bolt was loose and he tightened it up while it's still leaking i've just been downstairs and because i did move the the the the the part that i had underneath it i removed it thinking that everything is gonna be i've just been downstairs cleaned out the sink and underneath the sink but it's wet and i got some tissue and i got it around the bulb and the the bulb and the tissue is wet obviously that's where the water is coming from it's either the the bulb in the bulb inside the sink is not straight enough water is being through it or it it it really need t taken out and read i i bought myself a new one just in case you needed to put a new one in [sys] ok no problem you do have a 28 day guarantee we can get someone down for you free of charge just gonna book it through for you now and check what the availability is [usr] please [sys] just [usr] i [sys] confirm [usr] just think if if you if you use somebody we discuss everything it'll be all right but obviously not [sys] just confirm your name and contact number please [usr] it's run it [pii] and [pii] and it [pii] [sys] thank you and just to confirm it's your residential property and you don't have a home care policy with british gas for your plumbing and drains [usr] no [sys] and there's no health issues or vulnerabilities you want us to be aware of [usr] no no [sys] no [usr] no there's nothing no [sys] ok [usr] no [sys] does show availability for today i can get them around for you are you available between now and six [usr] between now and six yes yes i'm here i'm here all day today yes [sys] all [usr] i'm here [sys] right [usr] all day [sys] perfect [usr] today yes [sys] i'll book that through [usr] because i'm [sys] for [usr] not [sys] you [usr] working today [sys] just have your phone available [usr] right [sys] and we will give you a ring when he's on his way [usr] all right thank you much [sys] all right take care bye [usr] thank you very much sir thank you bye bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] ok [sys] we record calls for quality and training purposes [usr] i know you i know he used to go to my school in the same year [sys] she i know how can i help [usr] hi there my name is [pii] and i was wondering if you guys are hiring plumbers [sys] can you hear me [usr] hello [sys] hello the line keeps breaking up can you hear me [usr] i can are [sys] hello [usr] you able to hear me now no [sys] hello [usr] hi [sys] ok i'm terminating the call | 3General Customer Service
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[sys] welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else thames valley region is a franchise of good afternoon how can i help [usr] hi there you guys previously came around i'm just calling back because we needed to get an asbestos test done which which we've done now i was just [sys] ok [usr] i was just wondering [sys] can i just [usr] if i can book you guys back in [sys] can i just code please [usr] sorry say again [sys] a post code please [usr] [pii] [sys] and a house number please [usr] number [pii] [sys] [pii] [usr] ok [sys] correct we don't have orders for you are you sure you want plumbing [usr] it's it's a a leak leaking pipe and [sys] no that's [usr] just [sys] plumbing we're drains [usr] all right what's [sys] we do dirty water not fresh [usr] sorry [sys] water [usr] what number should i be calling in [sys] hold on a second let me find you the number it's [pii] [usr] what was it i want [pii] is it [sys] [pii] [pii] [usr] [pii] and that's that's [pii] as well ok perfect all right thank [sys] cheers [usr] you [sys] thank you bye [usr] ok bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning through to speaking to how can i help [usr] hi i had a quotation done a few weeks ago i had a leak through my upstairs toilet the quotation was to get the toilet and sink removed it has leaked [sys] ok [usr] through again because someone came and turned something off it has it has leaked through again i just wanted to really go ahead with the quotation in the hopes that that's gonna stop obviously [sys] right [usr] it it it leaking [sys] it started out [usr] through [sys] once and for all [usr] we don't [sys] what [usr] use that bathroom but sorry [sys] right and what's the postcode please [usr] it's [pii] [sys] right let me give you the direct number for the local office i'll put you through but they're not open for a minute or two [usr] ok that's fine [sys] have you got a pen handy [usr] one sec and i just grab one [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] i'll give them [sys] they're [usr] a call then [sys] just opened now they just opened you can try it but it might be a couple of best to try a couple of minutes or [usr] ok i will do thank you [sys] no worries take care have [usr] thanks [sys] a good day bye [usr] bye [sys] bye [usr] bye bye [sys] thank you | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] hello hello [sys] down tell me down [usr] hello [sys] i had you see did you bring [usr] hello [sys] it up and we i think sorry they did understand understand [usr] hello [sys] ok all that i am and i can do my but | 3General Customer Service
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is [pii] how can i help [usr] hi i'm really sorry i think i've rung rung the wrong number i've got to get in touch with cool [sys] ww what number are you trying to get in contact with [usr] hold on well i've only just realized through your text that i should have rung a different number [sys] are you trying to get through to the local office [usr] i'll do that sorry to trouble you [sys] all right all right no problem [usr] ok [sys] all [usr] bye [sys] right cheers take it alright bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately 10 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] [pii] [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes | 3General Customer Service
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[sys] thank you for calling di rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hello you're speaking to [pii] at on demand how may i help [usr] hi mate i just spoke is [pii] available please [sys] it's well we all work from home and it's a big office [usr] right it doesn't matter i'll let you thanks for your help bye bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries good afternoon speaking [usr] good afternoon i wonder if you could help we had you guys out a little while ago and you've been out a few times no i'm not sure which branch you you that you came from but the [sys] ok [usr] director's [sys] we have [usr] name's [sys] [pii] [usr] [pii] [sys] here have you got a post code have you got a postcode there [usr] right ok [pii] sorry [pii] [pii] [pii] [pii] [sys] and the surname please ok [usr] it's [sys] i have [usr] [pii] [sys] that here mr [pii] how can i help [usr] well [pii] was supposed to it it er it i'm sure it was [pii] [pii] was supposed to give me a call i'll pop out maybe two weeks ago and and since he's been back from holiday i spoke to him once and he said he would come out but he has he hasn't come out to have a look [sys] ok [usr] because [sys] he's [usr] it still [sys] in a meeting [usr] keeps backing [sys] at the moment [usr] up [sys] can i take your mobile number and i'll ask him to give you a call as soon as he's out of his meeting [usr] of course of course it's [pii] [sys] [pii] [pii] [usr] [pii] [sys] leave it with me mr [pii] and i'll ask him to call you as soon as he's free [usr] that's ok he's he's spoken to me a few times i i just wanna know what's [sys] no [usr] going [sys] problem [usr] on i mean [sys] at all i'll certainly ask him to call [usr] you [sys] you [usr] know [sys] as soon as he's free thank you thanks very much [usr] lovely [sys] bye bye [usr] thank you thank you cheers bye bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling i know [pii] speaking how can i help [usr] hi i'm calling from the commercial premises and we have about 14 maybe i don't know maybe 16 gully drains which need to be sucked out if what i mean [sys] right right i i i'll have to speak to the local office because i believe they need tankers i was speaking to someone about a tanker yesterday and we don't have the tankers we rely on other people for the tankers and i think they were struggling [usr] [pii] [sys] but anyway what's the postcode of where you are i'll find out [usr] [pii] [pii] [sys] and what's your company called [usr] to recycling limited [sys] to recycling limited ok let me just find out who that is bear with me [usr] ok [sys] right i'll give that local office a call and let them know what you're looking for just bear with me ok [usr] ohh ok [sys] wait can i just ask where is [pii] [usr] is in [pii] [sys] all right well ok bear with me [usr] ok [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide hello [usr] hello [sys] hi bye i've got a gentleman from the local office who's going to have a chat with you about it ok [usr] ok that's brilliant [sys] i'm gonna put you through now bear with [usr] thank [sys] me [usr] you cheers [sys] no no problem what was your first name sorry [usr] [pii] [sys] thanks [pii] right bear with [usr] ok [sys] me there you go [pii] [usr] ok thank you [sys] hi there [usr] hello [sys] you're speaking to [pii] at the local office [usr] ohh ok [sys] right [usr] did he [sys] do [usr] explain [sys] you wanna just [usr] what [sys] let [usr] i'm [sys] me [usr] after [sys] know very roughly do you wanna explain in your own words what you're after [usr] ok i have i have between 14 to 16 gu drains that need to be tanked out sucked out the crap [sys] ok are these rainwater gullies [usr] yes [sys] ok and is it in some car park [usr] eh [sys] is it in some car park or yard area [usr] no it's in a it's in a yard it's in a yard [sys] it in the yard ok no problem what's the post code of this building [usr] [pii] [pii] [sys] ok do if we've ever been out to you before [usr] i don't think i don't know [sys] what's the name of the company [usr] 22 recycling limited [sys] let's have a quick little search on our system [usr] right [sys] ok do what have you got any pictures of this area at all [usr] i do [sys] would you if i give you my email address do you wanna send me over a couple of pictures and then i'll get a quote put together for you [usr] ok ok [sys] alright let me know when you're ready for the email [usr] i'm ready [sys] right it's [pii] [usr] yep [sys] [pii] [usr] yep [sys] [pii] [usr] is that little little case [sys] all lower case [usr] [pii] [sys] it's not a [pii] it's just [pii] [usr] ok [sys] and east [pii] [usr] yes -huh [sys] [pii] sorry i know it's a it's a long one [usr] whereabouts are you based [sys] a local office in [pii] but we have got engineers around the east [usr] ok no worries then i'll send you the pictures and that now [sys] no problem we have got an engineer that lives in near enough your exact post code [usr] right ok perfect [sys] cool right if you send me those pictures i'll get a quote drawn up for you and [usr] yep [sys] sent over [usr] thank you very much [sys] thanks [usr] cheers bye [sys] bye [usr] bye [sys] bye [usr] bye bye bye | 3General Customer Service
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[sys] thank you for calling dino plumbing please note our calls may be recorded for training and monitoring purposes [usr] just get on [sys] please [usr] with it [sys] select from the following options press one for an update on your plumbing appointment press two for a sales enquiry press three for any other inquiries good morning [pii] speaking how can i help [usr] hi can i speak to [pii] [sys] can i take [usr] please [sys] a postcode please [usr] yep [pii] [sys] ok [usr] it's not a job it's not a job but [sys] ohh [usr] it's her husband [sys] why didn't you say [usr] she [sys] it [usr] needs [sys] was [usr] to speak [sys] [pii] [usr] to [sys] or [usr] her [sys] [pii] [usr] quickly [sys] one second one minute no plumbing offers free plumbing [usr] but [sys] inspections on request to ensure our customers get the best advice from the professionals before any work is carried out and with our genuine 24 7 365 days a year service we're here to help right [usr] right right i need your i need your [sys] [pii] [usr] email address [pii] [sys] [pii] i want my personal one [pii] [usr] [pii] [sys] [pii] [usr] [pii] right ok it's [pii] right i'm trying to sort our mortgage out cos it expires [sys] ohh [usr] soon [sys] right ok [usr] it gonna go up by £100 a month [sys] ohh ok [usr] if i get a new deal as opposed to cut [sys] ohh [usr] £100 [sys] right ok [usr] a month [sys] alright then what [usr] all [sys] time [usr] right [sys] what time is the blokes coming round or the bloke [usr] right [sys] ok ohh [usr] it's not till [sys] if [usr] this [sys] it [usr] evening [sys] was today [usr] no [sys] ohh [usr] six [sys] course [usr] or seven [sys] i remember [usr] o'clock [sys] being a sign [usr] he said [sys] there ohh dear cos you've got work i remember [usr] right [sys] that alright then [usr] right [sys] alright bye [usr] ok [sys] bye bye [usr] ok bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling dino [pii] speaking how can i help [usr] yes i hope you can my name's [pii] i'm ringing from brompton court on [pii] you've done some work for us in the past not recently i'm trying to chase up you must have done some a report for us probably within the i don't know within the last 12 months possibly maybe less to do with obviously a drainage issue where i think you came to do a report you've probably put the cameras down you probably because the person who was here before is not here anymore i'm trying to chase this information up we can't seem to put our hands on it where some report must have been done regarding the drainage in the car park our main car park i believe you you needed obviously you recommended some work to be done and i'm trying to find out exactly what needs to be done via your report [sys] all right ok and is it a commercial or domestic property [usr] a commercial [sys] commercial god right ok what's the postcode of the site [usr] it's [pii] and it's [pii] [sys] right and and and do roughly when it was that we went there [usr] that's the thing you see i i really don't know probably it was last winter some time but it could have been before that it could i'm not i'm really not sure but i know i'm pretty certain that you your guys have been out with this report and i know we probably haven't done anything about it hence i want to try to follow this up [sys] hm [usr] but i don't want to get you out again to do a report when you've done one previously [sys] the last time that we went there what is it a drainage issue you think or well [usr] yes [sys] the last [usr] drainage [sys] time we went was october 2022 and we didn't do anything because the company wasn't happy with the price [usr] ok the the price for what what did [sys] well [usr] you quote [sys] i [usr] to do [sys] i whoever reported it said that they've got an external drain which is got toilet waste coming out of it [usr] right it's not that one have you had have you done something previous to that it's definitely it's definitely not that one because i know exactly what that is that's a different area of the court i mean ii i might [sys] right [usr] be going back two years i mean i don't know how far back you can you can go well we've definitely had some a report done regarding this issue [sys] it seems that every time you call us out you have called us quite a few times we never do anything because they never seem happy with the price it seems [usr] ok ok [sys] there was a period in 2021 where we were called out 123456 times and we didn't do anything at all on each occasion [usr] ohh really [sys] and no we [usr] right [sys] did do one [usr] ok [sys] no there was one job in february 2021 but that was just to clear a blockage [usr] right clear clear blockage in a a car a drain or something i think well it would be a drain wouldn't it ok i might be i might be running up the wrong path here then ifi was i was made aware that we definitely had this report done regarding this drainage cos they cos we've got the the water's not going away now this is just surface water we're talking about [sys] right [usr] in the main in one of the drains in the car park [sys] ok that's [usr] i'll [sys] ok [usr] think i'll have a think [sys] no [usr] about [sys] problem [usr] this [sys] good [usr] and [sys] luck [usr] get back [sys] bye [usr] to you ok well thanks for your help thanks for your help anyway cheers bye bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hi good afternoon you're through to my name is [pii] how can i help [usr] hello i've been given you a number by a friend that's been in touch trying to get me i've got a leak that angle and water have pointed out that i need fixing a a water leak coming into the house it's in the in the front garden and i'm being told being advised that a mole is the best job to do it rather than dig up and is that something you do [sys] i believe it is but to be perfectly honest with you we're best when when it comes to talking specifics probably best off getting you through to the local office cos they're the the super duper [usr] ohh [sys] specialist [usr] right i thought [sys] what [usr] what [sys] is [usr] what i rang [sys] what's your [usr] your local office i've been given [pii] [sys] i believe that will just be one of the national numbers cos it's [pii] [usr] right [sys] but [usr] i see [sys] i can get you through to them not a problem what's your postcode [usr] can you it's [pii] [sys] [pii] [usr] sorry it's [pii] [pii] [sys] no problem ok bear with me one second then i will get you through to the local office no [usr] yes please [sys] worries all right two second my love dino is the uk s expert repair service good afternoon speaking how can i help [usr] yes it's missus [pii] from [pii] i've been giving you a number we have a leak that's been going on for a long time water leak coming to our house it's between the hedge the lawn and our garage [sys] can i take your postcode [usr] that's been [sys] please [usr] can it's [pii] [pii] [pii] [sys] i don't have do you have a british gas plumbing and drainage agreement [usr] i don't [sys] and it's [usr] no [sys] a an external [usr] i've just [sys] water [usr] been [sys] supply pipe leak right i'm sorry [usr] yes [sys] i don't have anybody [usr] yes [sys] that can [usr] and [sys] provide [usr] it [sys] you with a quote for that unfortunately [usr] right [sys] we [usr] why [sys] haven't got any [usr] that this [sys] anybody available for that at the moment [usr] would have been if i'd have had an insurance with [sys] we [usr] you [sys] might [usr] something [sys] have been able to do [usr] with [sys] something [usr] with [sys] if [usr] somebody [sys] you had but at the moment i'm not i'm not able to quote any domestic properties for water supply pipe leaks [usr] i'm having a devil's own [sys] all right [usr] job [sys] i do apologize [usr] right ok [sys] all right then thank you bye [usr] thank you very much then thank you bye bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to my name is how can i help you today [usr] yes hi i'm expecting plumber to come for the leak in my house that was a few hours ago four or five hours and he didn't come [sys] what's the postcode please [usr] is [pii] [sys] [pii] and the first line of the address [usr] [pii] [sys] and did you book with british gas or diner rod [usr] i'm i'm with you [sys] right let me put you through to the right line they can assist you ok [usr] ok [sys] thank you [usr] thanks [sys] hello welcome to british gas services limited please enter your account number using your telephone keypad ignoring any letters then press the hash key just use your telephone keypad to enter your account number then | 3General Customer Service
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[sys] thank you for [usr] hi [sys] calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to [pii] can i help [usr] hi there i'm a british gas engineer i'm still a customer at the moment he needs a plumber to come and have a look at the hot water storage tank [sys] no problem i'll have to put you for z if you don't mind [usr] that's that's brilliant no worries [sys] two sacks [usr] cheers but for the care [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] i didn't know you see it in bit and there isn't it that that is [sys] did you can book an annual service visit or repair online it's quicker than calling [usr] i thought they put [sys] plus [usr] through to british [sys] you'll [usr] gas [sys] see exactly the same appointments as our team do over the phone [usr] it was no i haven't got a clue half the time i had to talk to a guy through it the other day he said what do i put for that then i was [sys] looking for our latest energy [usr] that he knows [sys] hive [usr] i'm [sys] and [usr] a [sys] new boiler [usr] gas engineer [sys] offers [usr] why did [sys] search [usr] he put me through to british [sys] british [usr] gas [sys] gas offers online or ask us today [usr] what | 3General Customer Service
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[sys] welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 good afternoon how can i help [usr] i think your engineer might be trying to phone me up [pii] i think it is [sys] ohh ok [usr] this is does his number end in [pii] do [sys] i hold on give me two seconds see if i can find out for [pii] yes [usr] cos i'm i'm 30 seconds away from my house because [sys] ok [usr] i've i i've tried to phone him twice obviously he must be driving or something that and i just don't wanna miss him myself [sys] you rg 28 hbb [usr] that's it the lodge newbury wickham w [sys] no that's absolutely fine he's it says he's traveling to you what i'll do is i'll give him a call and let that you are on your way back home [usr] ok perfect [sys] ok [usr] lovely cheers [sys] cheers thank [usr] thank [sys] you speak [usr] you bye [sys] to you soon | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to [pii] can i help [usr] hi i don't know if this is something you can help me with i live in red car and one of the brackets on my french pipe has come loose i don't know if that's something [sys] ok [usr] i can help with [sys] it is can i just take the postal code of where you are [usr] it's [pii] [pii] [sys] and the first line of your address please [usr] it's [pii] [sys] thank you and can i just check this is your own premises [usr] what's that sorry [sys] is it your own house [usr] yes yes it is [sys] and you don't have british gas home care for plumbing [usr] no [sys] in [pii] [usr] no we don't [sys] ok can i take the first line of your address again please [usr] [pii] [sys] ok and can i take your name please [usr] it's [pii] [sys] ok and the best phone number for you please [usr] i'll give you mine it's [pii] [pii] [sys] yep [usr] [pii] [pii] [sys] and it's the one of the retaining clips is it for the center [usr] it's [sys] by [usr] the bracket near the top of the stench pipe one side of it come loose [sys] bye and can i just check there's no one in the house with any vulnerability [usr] there's nobody in the house what [sys] any vulnerabilities or any [usr] no [sys] disabilities [usr] no there is something [sys] ok good right just trying to check the availability now [usr] all right [sys] they are available today if that's ok [usr] yes i'll be in today [sys] ok the guys themselves will call when they're on the way around they'll [usr] right [sys] come around and do an inspection both of the inspection and call out are free then they'll be able to give you a price to do the job and then obviously if you're happy with that they'll just come with it and then it's a cash [usr] cool [sys] or card payment to them once they've finished [usr] that's super thanks very [sys] all [usr] much [sys] right [usr] for your help [sys] no problem [usr] ok [sys] thanks a lot bye [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] that metal thing that felt flown it [sys] the [usr] back [sys] current [usr] a bit [sys] wait time is approximately two minutes [usr] paper together [sys] thanks for protecting your home with british gas [usr] absolutely [sys] our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] my house who's a holder [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling speaking how can i help [usr] hi i'm filling in the form online it's a i'm a landlord it's a managed property and [sys] right [usr] i've i filled in the address of the property and then it says your details we can contact you is that me as a landlord [sys] that'll be i suppose whoever is paying for it is the best way to describe it [usr] i do i just do ok i carry on and fill in fill in all my details ok ok that that's what i wanted to know ok [sys] ok [usr] and then [sys] no [usr] and [sys] problem [usr] then i'm i'm hoping that this that they after they go after they go to the property that they will just bill me directly [sys] right the best way to do that would be to what as an invoice you mean ok the best way to do that would be to speak to the local office i can i can give you the phone number if you wish [usr] i i did that and and when they when when they contacted they [sys] ohh [usr] said [sys] right [usr] that they had to pay they they they they couldn't do it but you [sys] hm [usr] can give me the number again [sys] ok what's the post code you're wanting the job to be done at [usr] it's [pii] [pii] [sys] let me see who that is bear with me and was it the plumbing or drainage side you were looking to book for [usr] it's a out outside [sys] drain [usr] drain [sys] ok here we go do you have a pen handy the local office number is [pii] [pii] [pii] [usr] [pii] ok [sys] and they can get [usr] i'll him [sys] they [usr] a call [sys] can get the invoice produced for you you see [usr] ok thank [sys] no [usr] you very [sys] problem [usr] much [sys] take care bye [usr] ok bye | 3General Customer Service
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[sys] to speak with someone about an existing job press one or for a new inquiry [usr] yes [sys] whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year good morning [usr] hello my name is [pii] i'm calling about an existing job at [pii] the scaffolding which your colleagues asked to be erected has been put up now i've called twice already to tell you this and each time [sys] right [usr] i was told [sys] ok [usr] someone would call me back but nobody has i want i wondered [sys] what's your [usr] if [sys] post [usr] maybe [sys] code [usr] i could speak to somebody right now please [sys] -huh [usr] eh [pii] [sys] no [usr] for [pii] [pii] for [pii] [sys] brain right the last time we were there was on the 10th of november is that right sorry november the 16th [usr] i'm sorry that's right and it's taken us it's taken us this long to get [sys] right [usr] the scaffolders [sys] we have [usr] here [sys] no [usr] to [sys] availability [usr] put put all [sys] looking [usr] the scaffolding [sys] for us at [usr] up [sys] 10 it's gonna be next week [usr] well what goodness [sys] after [usr] really that's [sys] christmas [usr] that's that's [sys] wednesday [usr] christmas [sys] onwards [usr] after christmas therefore right can [sys] i'll just check [usr] we can [sys] for [usr] we [sys] you [usr] have [sys] just now [usr] a can [sys] two [usr] we have a date [sys] seconds right i could probably do the 28th next thursday [usr] the 28th would be all right [sys] i can [usr] do [sys] do [usr] can [sys] it first [usr] we [sys] thing [usr] have [sys] in the morning [usr] a time [sys] for you it's a beep at nine o'clock [usr] that would be that would be fantastic what [sys] that [usr] what [sys] would probably [usr] what time is [sys] be [usr] first thing in the morning [sys] no it wouldn't be first it'd be a second call it would be mid morning for you you've got a job with that would probably be maybe between 10 [usr] sort [sys] and 11 [usr] of what [sys] on the 28th is [usr] between [sys] that ok [usr] 10 [sys] for [usr] and 11 [sys] you [usr] on the 28th [sys] right [usr] that [sys] that [usr] would be wonderful [sys] is absolutely fine no i'll get this [usr] thank [sys] done for you just [usr] you very [sys] now ok [usr] much indeed [sys] thanks [usr] thank you [sys] mrs [pii] thanks bye [usr] all right thanks a lot bye bye bye bye | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] 14 [sys] we record calls for quality and training purposes hi good morning you're speaking to [pii] from the service team i i can i take your name please [usr] hi it's mrs [pii] [sys] and can i take either your home care number or the first line of address and postcode please [usr] [pii] [sys] [pii] and whose name is on the account there please [usr] mrs [pii] and [pii] [sys] thank you there we go i got your details there how can i help [usr] [pii] calling this morning and i'm just they said it was the first call but from eight o'clock and no one's called us yet i'm just checking because it was arranged for yesterday and no one turns up i've got [sys] let [usr] extra [sys] me have [usr] time [sys] a look [usr] off with [sys] now for you but just give me a moment let's have a look the engineer's name is [pii] he has been dispatched and he shouldn't be much longer for you [usr] it's definitely my f am i definitely the first call am i [sys] well it says here engineer [pii] has been dispatched to the customer a thermal camera image camera is required because there's a leak and they can't attend us it is done as an emergency for you [usr] ok when you say he's been dispatched does that mean he's on the way to the property [sys] when we usually see the details on the screen for the bookings if it says pending it means it can be any time during the day and if it says en route it means it's en route to the engineer to pick up a job but when it got on it means the engineer's got the job already and nine up to 10 times it's on the way to the the customer's property [usr] ok it's just that i've gotta go to work because i was off all day yesterday and he promised me it would be first job and from eight o'clock but he's still not here [sys] ok i'll put a little note in there for you what time have you got to leave for work [usr] pardon [sys] what [usr] i've [sys] time [usr] got [sys] do you [usr] to [sys] leave [usr] on [sys] no [usr] my 10 [sys] you gotta be gone by [usr] but [sys] 10 have you ok [usr] obvious obviously he's got thingy how long will it take to get to my property [sys] it shouldn't be long bear with me a second there you go i've just left a note in his special instructions there there we go you have to leave before 10 [usr] can you contact the engineer then just to make sure that he's en route [sys] it's got here it's been dispatched to the engineer already for you unfortunately we can't give them a ring in case they're driving especially this early in the morning usually they are driving towards the properties i'll see if i can bear with me a second see if i can [usr] that's [sys] find [usr] taking the hold [sys] a touch [usr] off work yesterday he said there was [sys] well [usr] difference between themselves all those stuff about [sys] no [usr] the book [sys] i understand that as well but i don't know if i've got a number for him just bear with me a second [pii] let me see let's see if he'll answer if he don't answer i'll leave him a voicemail bear [usr] ok [sys] with me a moment [usr] her dad is hot [sys] hello [usr] hi [sys] hi i just managed to speak to [pii] he didn't start until quarter past eight this morning himself he's been giving you a job he should be with you very soon shortly you are first on the list and [usr] ok [sys] he's he's driving towards he said he's not going to be much longer [usr] brilliant all right thanks very much for your help [sys] that's [usr] this morning [sys] all right [usr] thank [sys] that's [usr] you [sys] no problem whatsoever you [usr] thank [sys] take [usr] you [sys] care and have a nice day [usr] bye bye [sys] thank you bye bye | 3General Customer Service
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[usr] hi i've got a book dr at a property i was wondering if you could help [sys] certainly we can over that for you i'll just take some details off you you got [usr] ok [sys] a postcode there [usr] yes bear with me one second is [pii] [pii] [sys] [pii] hotel alpha and the house name or number [usr] [pii] [sys] [pii] can i take your name and contact number huh [usr] my name or did you want because i work for a property company [sys] right [usr] the tenants [sys] ok who's [usr] that live there [sys] the tenants gonna be paying for it or yourself right [usr] no [sys] ok [usr] it's gonna be [sys] give me the the the tenants and your contact details then please [usr] ok mine is properties it's koy properties do did you want the number or email [sys] both [usr] or both [sys] please [usr] ok the number is [pii] [pii] [pii] [sys] [pii] [usr] and the email is info at [sys] koy [usr] properties [sys] properties is it [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok and just the account details please [usr] the name is [pii] and the last name is [pii] the number is [pii] [pii] [pii] [sys] [pii] ok [usr] 763 [sys] what's that the situation is just a blockage is it what's what's affected [usr] we had two plumbers go out but they couldn't fix anything they couldn't do anything about it and then today we had welsh water come out but [sys] right ok [usr] they [sys] is [usr] said [sys] it the the the man [usr] it's [sys] was [usr] nothing [sys] blocked [usr] to do [sys] is [usr] with [sys] it [usr] them and to call you [sys] right ok [usr] i think [sys] is it causing any issues there with regards to flooding or facilities [usr] i think there was some flooding [sys] right ok i can get this booked in for you or for the tenant i should say probably tomorrow will be ok [usr] ok thank you tomorrow's [sys] i [usr] fine [sys] don't at the moment just let the tenants [usr] do [sys] know [usr] you [sys] that [usr] know [sys] somebody [usr] around [sys] will give her a call [usr] when [sys] when [usr] or [sys] en route [usr] shall i just [sys] and [usr] let the tenants know [sys] do [usr] it could be [sys] we [usr] tomorrow [sys] need to ring your office then for payment is it or [usr] ok [sys] right ok no worries all right we'll sort that out [usr] or [sys] for you now [usr] email whatever one's easiest [sys] right [usr] ok ok thank you much bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to talk to [pii] how can i help you [usr] hello i was just wondering if i could get a quote from you for one i need a shower drain unblocked and two i've got two other showers i think there's only two that need re resealing reusing [sys] right [usr] or ceiling i know nothing about what any of that stuff is [sys] ok all we can do all i can give you a quote for is the shower the drainage issue the other thing i wouldn't be able to give quotes with that they they'd have to send an engineer out for to see how much that would be but for a shower to be unblocked there's no call out fee itself and if they can do the job on the day it will be 100 and £80 that is inclusive of v 80 that is only payable upon completion of the work [usr] ok thank you and my i've got a funny situation is in that everything in mine gets paid through my trust fund i have to receive an invoice and my trust fund pays it i don't have money to pay on site if that makes sense [sys] right well they only take payments on site you have to [usr] that wouldn't work [sys] well you unless you can tell the trust fund this and then they will be able to pay it first i don't know because that's how their payments are taken now [usr] ok okey doke thank you i don't think it will probably work because they won't do any payment until well it's completed and they get invoiced [sys] ok i'm sorry about that un unless [usr] that [sys] unless [usr] ok right [sys] you unless you is it w whereabouts do you live [usr] in [pii] near new market [sys] well i say i i work in the head office in [pii] i could i could give you the local office for the new market and they may be able to give you more options i don't know if that's is that something you think about [usr] i don't have a pen on me right now is there any way you could text [sys] we [usr] it [sys] don't [usr] to me [sys] we we don't we i'm working from home we we it's just on the computer sorry [usr] ohh [sys] ok [usr] ohh that's nice ok no no don't [sys] ok [usr] worry about [sys] all [usr] it [sys] right [usr] then [sys] ok see i'm [usr] ok [sys] sorry about that thank [usr] thank [sys] you [usr] you [sys] right [usr] that's good thanks bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year welcome to my name is [pii] how can i help [usr] good good morning i had a call out at the weekend for an emergency plumber but when the plumber contacted me he explained that he wouldn't be able to do anything until monday when the plumber merchants open the best he could do [sys] but [usr] was turn off the water to the entire block of flats i asked him if he could come out on monday instead but he said it wouldn't be him i'd have to call you guys back to rearrange [sys] right ok give me one moment and let's have a look at getting you through to the local team and then we can make sure they can prepare everything what's your post code [usr] ohh i can't remember that was now it's hold hold the line it says it's not my fault it's my [sys] all [usr] wife's [sys] right [usr] er [sys] right ok [usr] i i [sys] no [usr] can [sys] worries [usr] give you the dial reference number if that helps you track it down [sys] if you've got it that will be [usr] it's [sys] perfect [usr] dy hyphen [sys] yep [usr] wo hyphen 3403808 [sys] ok doke give me one moment then let me bob you across to our local team and say that way we can make sure they've been into the merchants all got on the van what they need before they arrive to you [usr] perfect [sys] for it one moment i'll get you bobbed across and do you want me to give you the direct number as well or do you want me to just bob you through i know some people it some don't [usr] i think is one second i think i might have it and is it [pii] [sys] it it is indeed [usr] that came in the text message that i got from you guys [sys] don't worry give me a second let me [pii] you across i'll get him to to have a word and say we can make sure we come prepared and not have to ring you and then say hold on we'll need to go somewhere first one sec [usr] perfect [sys] plumbing [usr] hello there i had a call out with a rod at the weekend but when the plumber called me and i explained to him what the problem was he told me he couldn't really do anything until today because he needs to get to the plumber's merchants because the leaks on a lead pipe [sys] right ok what's your post code [usr] ok sure can i can i if i give you the road reference number can you track it from that i don't have to know the post code [sys] yes [usr] of the heart i had it written down [sys] it [usr] i phoned [sys] just [usr] her a [sys] sorry [usr] i had the post code written down when i made the booking originally but i didn't keep that note i didn't realize i was going i mean that it's not my property it's my wife's [sys] what's the order number i need the digits [usr] sorry say again the [sys] hey what's [usr] down the road [sys] the work order number [usr] ok [sys] i just [usr] it's [sys] need the digits [usr] 33403808 [sys] with my son name on the job [usr] [pii] [sys] i got a coming out this morning to you [usr] perfect it's still [sys] it'll be before one [usr] right that that's great it's just when i spoke to your your plumber at the weekend he did say he he'd get it rebooked on his body double check he will will he be going to the merchants first to pick up what's needed is it going to work the property then [sys] no [usr] assess [sys] he [usr] it and [sys] he need you need to come out and have a look at it first because you get all different sizes of lead pipe work [usr] i wasn't sure [sys] and obviously he'd need to he'd need to quote you for it as well we we wouldn't carry out any work before obviously you accept the quote [usr] i thought it was a fixed price with dino road [sys] sorry [usr] isn't that a fixed price when you've booked through road [sys] no it's not obviously there's all different work that's involved [usr] ok [sys] we don't do a fixed [usr] ok [sys] price it's 8 80 [usr] that [sys] £82 [usr] that [sys] per hour and then obviously [usr] it's [sys] fittings on top of [usr] that [sys] that [usr] that that's i mean it just need to fix it but it's gotten worse over the last 24 hours it's the cost for the cost it's something's gonna be out what are they gonna [sys] i [usr] phone [sys] tell you about this morning [usr] are they going to phone in advance just we can make sure there's somebody that let them in [sys] they give you about 15 minutes notice [usr] perfect it's it was my number that was down on the job because it was the weekend and my wife was at work and i was off i i'm working today can i give you my my wife's number to call is that [sys] two seconds [usr] yes and [sys] ok what's the phone number [usr] contact it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] no bother at all that's fine i'll get him to call that number [usr] that that's perfect thank you very much [sys] no bother at all thank you [usr] right thanks a lot bye bye bye [sys] bye bye | 3General Customer Service
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option good morning speaking [usr] hi good morning hi my name's [pii] [sys] i i [usr] i've got a scottish gas home care appointment with you [sys] i [usr] between 12 and six today and i'm in but i'm just popping out for a medical appointment and i'll be back by one i just [sys] ok [usr] wanted to make sure [sys] bear [usr] i didn't miss [sys] with me [usr] your [sys] a [usr] man [sys] second and what i'll do is i'm gonna just check that everything's there for you and we'll put a wee note on it bear with me a second what's your postcode [usr] right thanks [sys] there [usr] thank you much [sys] -huh [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] bear with me a second i'll get that for you using the netflix [usr] thank you [sys] and they were cheering with the money me just see i've got that here for you and that's number 14 c is that right no [usr] that [sys] problem [usr] can that's [sys] as on from [usr] me [sys] one till six i've got it on as one till six but i will put a wee note on it saying that [usr] that's [sys] no [usr] good then [sys] problem [usr] i'll be back [sys] at [usr] by [sys] all [usr] one [sys] i'll [usr] i [sys] put a note also that you will be there for [usr] ok [sys] one [usr] right that's great [sys] ok thank you [usr] fantastic [sys] take care bye bye [usr] thanks [sys] bye [usr] ever [sys] bye [usr] much thank you bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi this is how can i help you today [usr] hello mate i think i've gone through to the er [pii] site again haven't i er i [sys] that's [usr] was i was hoping to get through to [pii] or [pii] in er [pii] er [sys] as well [usr] sorry mate [sys] no that's fine don't worry can i take your post code i i'll get the number for you [usr] it is give me two seconds [sys] no i don't know [usr] you can post logo [sys] no you don't wanna chew it [usr] i made two checks [sys] no worries [usr] r g7 a one alpha whiskey [sys] and you diploma is that right [usr] no i'm not sorry mate no i'm with the er service provider for telecoms for them [sys] did i speak to you this morning [usr] you did mate for some reason when i put in [pii] it it brings up the [pii] number well cos you're in [pii] aren't you and they'll usually usually be on an [pii] number let's put me through to you again may i don't know why i ringing the [pii] number [sys] the only thing that happens that the reason why that happens is cos when that franchise doesn't answer that phone call it comes back to the head office in [pii] [usr] an old soul kind of thing i get sorry but i just need to speak to one of the girls there he's having some issues [sys] no worries i'll pass you over now [usr] nice [sys] all [usr] one for [sys] right [usr] that [sys] see [usr] appreciate [sys] you in a bit [usr] it take care take care mate [sys] [pii] [pii] please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to dina rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 good afternoon [usr] how long is there a available [sys] pardon [usr] is is [pii] available [sys] no not at the moment she's on lunch [usr] ohh is she okey dokey all right love no worries it's just calling from global connect she's gonna be back at her desk [sys] she will be back around 10 past three [usr] 10 past three cool no worries all right love i'll er i'll give it a buzz back then can you just let her know that i've called [pii] from global connect and i'll i'll give it a call back [sys] all right that's fine ok thank you [usr] nice one cheers [sys] hi [usr] love take care | 3General Customer Service
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for this call is being recorded if you do not wish to be recorded please disconnect at this time that's it [usr] hello hello [sys] hi [usr] a can you hear me [sys] how can i help [usr] my name's missus [pii] and i live in [pii] my postcode is [pii] we we had a diner road passing come yesterday but they were er the train people and when they came they said no you need the plumbing people [sys] right ok are you a british [usr] i [sys] member ok let me see if the british staff has made an appointment with us what was your post code again sorry [usr] the postcode was [pii] we what do you see ha happened down the road to the drains and go they said that they would put it in and and then they would get you to send a blumer out cos i didn't want to go back to british [sys] right ok [usr] gas and then pay again he's part of the same appointment [sys] we haven't got anything sent over to us on our system there's no appointment you would have to go back to british gas and just explain that obviously have been out and it wasn't a rod issue [usr] ok and then they have to do the referral to you [sys] exactly [usr] alright i'll try again thank you bye [sys] right [usr] but [sys] then [usr] it can't [sys] take [usr] be done [sys] care bye [usr] by [sys] bye [usr] the diner road train people [sys] no it can't it can only be done by british gas [usr] all right we'll try again thank you bye [sys] take care bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon speaking how can i help you [usr] ohh good evening i wonder could you tell me how much do you charge for just clearing it's not very high it's in my sewer how much you were charged to just clear it [sys] yep it depends on availability ma'am if it's monday to fridays between 8 a.m. and 6 p.m. it would start from £170 [usr] right no [sys] and [pii] [usr] no no thank you don't go any further [sys] ok [usr] thank you anyway [sys] no worries now enjoy the rest of your evening [usr] bye [sys] bye [usr] bye | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's we record calls for quality and training purposes the current wait time is approximately six minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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