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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hello there good morning down speaking how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning fruit [pii] | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to how can i help [usr] good morning we we've got a blocked [sys] hello hello hello are you still there | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 14 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are update did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you got a containing boiler you can have a consulate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes hi my name is [pii] how can i help you this evening hello is there anybody there please my name's [pii] with british services how can i help you this evening hello if you don't respond in the next 40 seconds i able to make the call and this is a silent call hello is available today hi | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes thank you for sorry at dino how can i help you | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 32 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too want a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electric kitchen appliances and plumbing arranges too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year | 4Not Classified
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[sys] good morning dano plumbing | 4Not Classified
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded [usr] it is for them [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at [pii] east london.com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] london.com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] [usr] that's it [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] london.com this call is being recorded thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at [pii] london.com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] london.com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] east london.com [usr] yes [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] london.com [usr] ok hey [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] london.com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] london.com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] east london.com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] london.com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query too good morning [pii] [usr] hi i had a call yesterday from a guy do you mind my details his postcode is [pii] [sys] yes please [usr] [pii] sorry excuse me you turned down again you have number [pii] ok [sys] ok perfect and how can i help [usr] i had a guy called me yesterday can i just say what a what a rude what a rude horrible man he was just first of all secondly what have you put as a note as to the call out what what's the what was the end of the result of the call out [sys] he asked me to leave rebook with a different engineer please he's put [usr] we had a guy called i think i made his name which came round sunday before had look on monday before he had a look at our upstairs toilet and there was loads of lunch girl all around you could see what he was gonna order up some new part and a new plus type thing and then he was gonna book it that and then you will come later on that week he do anything 535 a call back and your assist said i could book it in for yesterday he said the guy came over and he was saying well i'm gonna clean it out i said no no no you're meant to be replacing it he said no i'm gonna clean it out i said no no the the guy i was trying to tell you what happened he said well we didn't be replacing he's cleaning out i said look the guy came well why did it take him two week then he wouldn't he wouldn't replace it he he said the guy that came originally said that he could have replaced it then said he would have had the parts on the van he goes i've got the parcels down i said why didn't you just replace it then i didn't end up having to bring our win and after the league i tried to get through to you guys straight away but i was on hold for about 1520 minutes and the guy then he said you were too busy towards over the call going back today [sys] alright ok when armand attended he said a long duration is needed to remove the toilet upstairs and replace the siphon what he was saying that the upstairs s didn't need [usr] the guy came yesterday said just need replacing [sys] he said that [usr] he's gonna [sys] you didn't [usr] clean it out [sys] ok ok i'll get this booked on a different engineer to come out to you [usr] and can i can you make complain about the guy yesterday i really really rude to my mum as well and people were quite upset about it and it's not it's not how you guys could be employing people that if we if we it was out of order the way we spoke to us i i talking [sys] i just apologize i [usr] yes [sys] i'll send that over to our complaints team [usr] it [sys] i'll send them an email and let them know ok let me see when i can get this booked for [usr] but and and he said he said the armor didn't order out for any parts you kind you would have had to call [sys] he [usr] some [sys] hasn't [usr] advantage [sys] ordered any parts he hasn't ordered any parts [usr] do you want i called up last week cos nobody called me by thursday or friday why didn't you say to me there's no parts to order up why didn't and then say i i'd order up some parts now she's booked a 801 [sys] it was just it just had to be it had to be rebooked for a longer duration to remove the actual toilet [usr] right but i never knew that anyway when you came on on that monday originally [sys] no the initial appointments only booked in for the standard one hour it came out and then yes it had to be rebooked for a longer time there was no parts that were ordered that should just be van stock though for a [usr] no no part of armor didn't order up any parts why why did they go i don't see why was it why the lady last week said the the we'll book it in for for yesterday as evening the part for the but no part ordered up anyway i i don't understand it [sys] bear with me [usr] i know i just want will you order up the new the new parts or did you have or will they have them in the van [sys] that's [usr] but if i should [sys] it [usr] tell [sys] is [usr] you [sys] van stop nothing would need to be ordered it is just needed to be rebooked for a longer duration [usr] wow ok ok [sys] ok let me [usr] why didn't you buy yesterday why didn't you just replace it why did you manage to dip off about eight he he had to clean it out and not replace it if it was booked for replacement anyway [sys] ok bear with me one second i'm just gonna have to have a quick word with the engineer [usr] ok bye bye thanks all right | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have a did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello how can i help hello hello | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes we are closed for employee training if you suspect a gas escape please call the gas emergency service on [pii] power cuts should be reported to your electricity distributor by dialing [pii] from your phone | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 27 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded | 4Not Classified
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[sys] bye bye | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available rep | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're speaking to [pii] at diana how can i help [usr] good morning on thursday of last week [sys] hello [usr] she comes [sys] hello | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning through to speaking to how can i help | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes we are closed for employee training if you suspect a gas escape please call the gas emergency service on [pii] power cuts should be reported to your electricity distributor by dialing [pii] from your phone | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes we are closed for employee training if you suspect a gas escape please call the gas emergency service on [pii] power cuts should be reported to your electricity distributor by dialing [pii] from your phone | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 12 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes to dino pa beach gas [pii] speaking how can i help hello hello can you hear me | 4Not Classified
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[sys] thank you for calling mino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately two minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you took an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at brit gs we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes for to day there [pii] speaking how can i help you hello hi can you hear me hello hi can you hear me hello | 4Not Classified
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and this call is being recorded if you do not wish to be recorded please disconnect at this time [usr] you gonna [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com good morning plumbing how can i help you hello hello hello | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options clearly we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help | 4Not Classified
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[sys] good evening [pii] o how can i help good evening down at odd how can i | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas [usr] to the nation's attention [sys] we record calls for quality and training purposes [usr] bye [sys] good evening british cas [pii] speaking how may i help you | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative dino plumbing [pii] speaking how can i help | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring | 4Not Classified
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[sys] thank you for calling plumbing please note all our this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] thanks for calling i know plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino [pii] london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] all of our agents are busy helping other customers please call back between nine till five monday to friday thank you for your patience | 4Not Classified
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[sys] thank you for calling dino rod partners with dish gas please listen to the options carefully we can get you to the right team if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record [usr] that [sys] calls for quality and training purposes good thank you much for calling british gas you're speaking to from the home care services can i have your full name please | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy [usr] this is dino [sys] it's free [usr] lodge multinational company | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes | 4Not Classified
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[sys] thanks for calling dino plumbing please note or call us | 4Not Classified
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[sys] hello how can i help hello | 4Not Classified
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[sys] hello you've reached sunwoo how can i help [usr] hello there am i through to the [pii] office [sys] no i can put you through bear with me [usr] thank you | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately two minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas they're hiring a new apprentice every day in 2030 powering the sales of the future and helping customers create greener and energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] my name is [pii] how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking [pii] how can i help hello ok just send us the call now | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately three minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] good afternoon you're through to [pii] how can i help | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] the [sys] we record calls for quality and training purposes hi you're speaking to [pii] can i help [usr] hi there it's [pii] from [pii] we have a property a tenant has just called up well earlier this morning just saying that the toilet is blocked and it's the toilet in the property i [sys] ok [usr] was just wondering if roughly how much it would be as a quote [sys] can i say the postcode or where the property is [usr] one second it's [pii] [pii] [sys] ok what i'll do is i'll transfer you to the guys that will be doing the job and [usr] ok [sys] then they can give you an idea of price and sort you out with invoices [usr] lovely thank you [sys] two sacks to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a [usr] yes [sys] hello [pii] [usr] hi there i'm just calling i work for [pii] we have a tenant in a property and her toilet is blocked and it's the only toilet in the property she was just wondering if she can if we can get someone out [sys] what's [usr] but i was just wondering quote wise how much it would be [sys] what's the postcode [usr] it's [pii] [pii] [sys] you'd be looking tomorrow onwards at the moment [usr] right ok [sys] is that [usr] let me just speak to my colleague just one second thank you hi there [sys] hiya [usr] i think we'll probably go go with another contractor but thank you anyway [sys] no worries take care [usr] ok [sys] bye bye | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us today | 4Not Classified
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[sys] thanks for partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon talk to how can i help you hello hello hello sorry sir i can't hear anything and they're going to end the call now ok | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] they can [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately two minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good morning you're through to british gas [pii] speaking can i take your name please hello | 4Not Classified
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[sys] pluming good morning | 4Not Classified
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[sys] thank you for calling dino rod partners with dish gas please listen to the options carefully we can get you to the right team if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record [usr] that [sys] calls for quality and training purposes good thank you much for calling british gas you're speaking to from the home care services can i have your full name please | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] they can [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative good morning hello | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi this is how can i help you today | 4Not Classified
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[sys] thank you for calling rod partners with british gas please listen to the options carefully we can get you to the right team did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help | 4Not Classified
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[sys] thanks for calling dino rock | 4Not Classified
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[sys] thank you for calling diner rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately nine minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask her how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we could cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon oxide it's important to make sure you test them regularly and to get your gas appliances serviced every year | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you | 4Not Classified
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[sys] thanks for calling dino plumbing please note all calls are recorded for training | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing health care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy | 4Not Classified
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon welcome to dino you're speaking to [pii] how can i help you [usr] hi mate i've got an issue with the the waste pipe that's leaving the house is blocked [sys] right sir all right sir have you got any home care cover with [usr] no [sys] british gas [usr] no i haven't [sys] no thank [usr] no [sys] you [usr] nice [sys] can i take a note of your postcode please [usr] [pii] [sys] [pii] yes thank you that'll be a second what sorry sir what's the first line of the address please [usr] [pii] [sys] thank you again that'll be a second my apologies thank you [pii] you said thank you much again do you can i just check sorry is has it caused any sewage or toilet waste to be spilled out anywhere or overflowing [usr] toilets are overflowing [sys] right thank you what's your name please sir [usr] [pii] [sys] thank you and can i take your phone number please madam if that's ok [usr] it's [pii] [pii] i've got a slight [sys] brilliant [usr] issue with [sys] that's [usr] that i'm currently in hospital with my daughter [sys] right [usr] and my sister's at my house at the moment [sys] right i'll [usr] you [sys] take [usr] you [sys] sorry i'll [usr] if you best taking the house phone number [sys] go on fire away [usr] [pii] [pii] [sys] thank you much i'm i'll make a note of that on on the actual job details [usr] no [sys] for the engineer thank you [usr] how much do you charge dude [sys] it on a sat today would be 255 25 sorry 225 25 including va t [usr] and that'll be to get whatever is sorted [sys] well that's for what's called the routine unblocking it's engineer comes out and unblocks it for you [usr] right ok [sys] am i right to carry on or [usr] that's fine [sys] you too thanks very much [usr] what what if he can't unblock it what happens then [sys] well if you can't unblock it if if he'll get sorry when he gets there he'll discuss what what the issue is well he'll see the issue that i'm putting down and he'll discuss it with you if it's your sister that's there or if you're back by then he'll discuss it and he'll have a look if he thinks he can clear it then he'll they'll clear it if he starts work the 225 is chargeable [usr] yep [sys] if he doesn't think he can clear it he'll say look i think it's such and such and for and he'll give you he'll give you a quote to [usr] ok [sys] clear it and that that's your that's your choice to say go ahead or no thanks we'll go somewhere else with it [usr] ok cool [sys] thank you give me a second thank you thanks again i'll just get this booked in for us thanks much mr [pii] sorry there would you to take a note of the booking reference [usr] one second [sys] certainly thank you [usr] ok go for it [sys] thank you it's letters first dywo delta yankee whiskey oscar [usr] say that again sorry [sys] sorry d letters are dywo and then it's the number 373 8161 [usr] ok [sys] and our engineer will call you and i and i've added the landline as well the [pii] number he'll call he'll call that one when he's on the way he'll call you to see whether you're at home or not [usr] ok [sys] and [usr] what [sys] if not [usr] sort time [sys] he'll call [usr] frame are we looking at [sys] it's i i can only say today today i'm afraid i don't know as it's where we're now it's nearly two o'clock it will be today as early as we can get somebody there for you that's that's precisely where we get them to give you a ring to let they're on the way [usr] ok i'm gonna i i was gonna see if i can get my i'm making my way back from the hospital now then [sys] all right sir i'll [usr] all right cheers buddy [sys] brilliant thank for your time take [usr] you [sys] care [usr] bye [sys] sir thank [usr] bye [sys] you [usr] bye [sys] bye bye | 5Product Issue
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[sys] hello [pii] [usr] hi ok i'm calling to make a complaint [sys] sorry [usr] i am calling to make a complaint [sys] right ok and where are you calling from sorry [usr] the postcode is [pii] [sys] ok i think you've just spoken to one of my colleagues [usr] are [sys] yarrow [usr] you guys the same line [sys] have you have you emailed over the complaint to the manager [usr] if the manager around i can just talk to him right now [sys] right ok what you need to do when you put in a complaint we need the complaint in writing that's the procedure you see i have to have it in writing [usr] ok i have send it to him ask him to [sys] and [usr] check it [sys] when when he gets the the complaint then he will have a look at the complaint we'll have to investigate it first and speak to the engineer that came out to you yesterday and then the manager will get back to you as it was misuse of grease and then there would be that would have voided your guarantee anything to do with wipes grease anything that that we find then it does void the guarantee that is the policy of dying a rod if we do come back out it would be chargeable and but the only thing we could do for you is do it as a continuation it'd be slightly cheaper at £72 for every 30 minutes [usr] and anyway just look at the email [sys] ok what i'll do is what now now you send the email over it'll go to the manager and then he will contact you when he's investigated [usr] ok thank you [sys] o ok thank you bye bye | 5Product Issue
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[sys] thank [usr] ok [sys] you for calling dino rod [usr] four [sys] partners [usr] hours [sys] with british gas [usr] i can barely [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] press [sys] if [usr] one [sys] you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hello there good morning you through to speaking how can i help [usr] i've got a block in again you've been out to us a few times it's it's [pii] call [sys] ok and what's the post code please [usr] [pii] [pii] [sys] what's the address please [usr] pardon [sys] and the first line of the address please [usr] it's [pii] [sys] thank you consistent food in this instance i'll just have to get through to the [usr] right dear ok but he's got one [sys] thank you thank you just won't be a moment cheers hello [usr] it's mister [pii] from [pii] [sys] hello how can i help [usr] the drain has rocked again [sys] what's your postcode there please [usr] [pii] [pii] [sys] and what was the full address sorry [usr] [pii] [sys] right ok you'd be looking at 100 and £80 for us to come out and unblock [usr] well you were just here a few weeks ago surely it should be insured [sys] a few weeks ago for what [usr] they're [sys] sorry [usr] cutting [sys] was [usr] them [sys] it a unblock or a dr repair [usr] the same you have to unblock [sys] right [usr] it [sys] well the the last job i got on for you was march [usr] no the last job you had for me was last month it was on a saturday it [sys] i [usr] was [sys] wonder [usr] on a weekend [sys] if they booked it on incorrectly let me try and find a different see when i'm putting the post code in for you i get the missus [pii] and the and the last job we had was the 20th of march [usr] no that's that's long ago i've had him here a few times since then i paid 100 100 and £70 just a just a few weeks ago for cos i had to call [sys] it [usr] him on [sys] wouldn't [usr] on the saturday [sys] have charged you 100 and 70 for a saturday that's that's not a weekend price it's much more expensive on a weekend [usr] he no he he didn't charge us a saturday [sys] right [usr] price [sys] i wonder why i can't find it [usr] cos you've been out to us that many times they just charge us the ordinary price [sys] bye do when roughly it was about have you did [usr] i don't [sys] you did you get a receipt [usr] i [sys] of [usr] know it [sys] the [usr] was [sys] engineer [usr] just we'll be there somewhere but we're on decorating at the moment everything's upside down and inside [sys] unfortunately [usr] out [sys] i'll [usr] things [sys] have to speak [usr] have improved [sys] to a manager i can't authorize anything that i can't find any jobs from recently other than march i would need to speak to a manager in regards to that and you might need a receipt if we can't find it it's definitely not booked on that post code i don't know if they've booked it on incorrectly or on a different postcode am i ok to give you a call back after i've spoken to my manager [usr] well it has to be quick because my son's going out at 10 o'clock and it's his phone [sys] do you have a number that i can contact you on or is it just that one what's the number [usr] this [sys] there [usr] is [sys] please [usr] [pii] er i don't know i can't [sys] ok [usr] see i don't know what his number [sys] i've [usr] is [sys] got a i have a number [usr] you've [sys] of previous [usr] a what [sys] the previous job which ends in [pii] [usr] that's that's that [sys] i can [usr] that's [sys] contact [usr] the one [sys] you on that number [pii] right not a problem i'll [usr] right [sys] speak to my manager and call you back thank you bye bye [usr] ok all right thank you bye | 5Product Issue
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service press two or if you have an existing home did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] how can i help [usr] i had someone come on the 27th to fit a shower which i'd paid for but i don't think it's right the the knob that does the actions how hot you have it or how cold you have it i don't think that's all right and i'd somebody to come back [sys] ok [usr] and [sys] what's [usr] look [sys] the code [usr] at it w 13 9 rb [sys] and the first line of address [usr] [pii] [sys] ok was it done on the british class home care policy [usr] no it wasn't no no i paid [sys] ok [usr] for the shower to be installed [sys] ok it looks you've got an appointment scheduled out for tomorrow [usr] i have got one that's to do with my tats i mean would the fella be able to look at it but the thing is the bloke that came on last week he took away the cardboard box after the shower but he took away the new riser and thing that goes on the riser to move the shower up and down [sys] i'll tell you what let me get you through to the local office out there and [usr] ok [sys] because they're coming out tomorrow and they can confirm to have a look at that as well for you all right how old the nine [usr] then the slide in the around [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london.com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london.com all of our agents are busy helping other customers at the tone please record your message when you've finished recording you may hang up or press the hash key for more options [usr] hello an engineer came to fit a new shower on the 27th of the 12th but i don't think it's working properly with the dials not working properly and i need somebody to come back and not only that he took away the packaging and he took away my spare riser and slide that i need as a spare my postcode is [pii] [pii] and and then my telephone number is [pii] please ring me back | 5Product Issue
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [pii] if you require our plumbing services press [pii] or did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino park beach gas [pii] speaking how can i help [usr] hi there i'm calling because we've got a problem with we've got water coming up through our sink downstairs it's happened before and [pii] have been to us before about this problem [sys] ok when you say water coming up do you mean is it a block drain that's coming back [usr] the [sys] up [usr] sink is full of dirty water [sys] all right ok and do you have a home care policy [usr] no i don't [sys] no [usr] think [sys] is it [usr] it's a business [sys] all right ok how it would work then is we would take the details from you pass it over to the local office and then get them to call you back with availability and price [usr] brilliant [sys] what's the postcode please [usr] it's [pii] they came and saw us in december for the same thing [sys] what's the address [usr] it's [pii] [sys] i've got it is the billing address in that the same [usr] [pii] [sys] right are you the contact there that we need to speak to [usr] i'm one of the managers i'm one of the contacts i'm [pii] [sys] [pii] is that [pii] [usr] [pii] [sys] [pii] and what's your contact number there please [usr] it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] is anybody vulnerable [usr] no [sys] no ok what i'm going to do is send it over to them now and they should give you a call back shortly go through the charges and availability [usr] brilliant thank you very much [sys] no problem take [usr] thank [sys] care bye [usr] you bye | 5Product Issue
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you through to down [pii] speaking how can i help [usr] hello there i'm in [pii] i've got a little bit of problem with my drains i couldn't there was a funny smell under in the utility room under the tiles [sys] ok [usr] and then [sys] right [usr] i [sys] ok [usr] and then i pulled up the two manhole covers that were in the front of the house and there there is water in them it's not flowing through [sys] i see what's the post code [usr] [pii] ew [sys] ok alright [pii] [usr] [pii] [sys] ok and first and the address [usr] [pii] [sys] and that's a residential address [usr] yes [sys] okey dokey and just want to double check if you have a health care policy for insurance [usr] no not one that's i think my wife took one out but it's not i don't think we can use it for 28 days [sys] got you ok and what's your name please [usr] [pii] sat [sys] [pii] [usr] [pii] [sys] ok ok is that what's the contact number please [usr] [pii] [sys] yep [usr] [pii] [sys] [pii] [usr] [pii] [sys] that's fine just remind me what the exact issue is [usr] sorry [sys] just please remind me of what the exact issue is [usr] ok there seems to be a blockage with the drainage that goes out of the toilets and the sinks in one part of the house [sys] ok [usr] there there was a bit of a a funny smell inside the house and then i lifted the two manhole covers in my driveway in the front of the house and there's water there's [sys] ok [usr] sewage in them [sys] ok no worries ok alright alright all right [pii] the exact issue sorry it's upset but i wanna clarify i didn't hear what is the exact issue that you experience in that side [usr] there's [sys] i struggled to [usr] i've lifted the two manhole covers in the front there's 33 in the front and two of [sys] ok [usr] them are blocked and it's it's not going through to the third one which is the way it goes out [sys] right ok i just want to double check if there's any vulnerabilities or any health issues that need to bear in mind [usr] no [sys] ok and i is there anybody who's v in the house household [usr] say that again [sys] is there anybody who's vulnerable in the household [usr] no [sys] and it's not an overflowing train though is it [usr] sorry [sys] i know it's drain i know it's a drain that's not draining properly but you get the drain that that's if it's not over overflowed that would be the case about to [usr] it's not overflowing no but [sys] no [usr] they cos they're quite [sys] ok [usr] but i don't no it's not overflowing no but the [sys] ok [usr] thing is this [sys] it's just based on the priority that's all i just wanna ask ok thank you sir thank you for being patient with me starting price for this is 100 and £80 roll in there's no call out charge for the service at least you'll be able to get from the end for now [usr] when [sys] is [usr] would you be [sys] tomorrow [usr] able [sys] [pii] tomorrow [usr] tomorrow [sys] [pii] [usr] morning is the earliest year ok can i give you a buzz back and can i have a reference number for this call [sys] alright what did you say can you give [usr] if i call you back will you keep these details on file [sys] ok what i was gonna do is that because it's a free no obligation quote i was going to put that on there somebody comes tomorrow if you do also want to remove it this will stay on file and it'll be removed you won't pay for anything that you don't obviously want to get done it says a payment upon completion service but ok what i initiated you to have asked is if if obviously you could book you [usr] ok [sys] know these works [usr] let me see if i can't get anyone in quicker because of the the odor inside the house let me give you a buzz [sys] yes [usr] back [sys] no [usr] ok i'm [sys] no [usr] gonna [sys] problem [usr] give [sys] that's [usr] you a call [sys] fine [usr] back thank you thanks [sys] that's [usr] bye [sys] fine [usr] bye [sys] thank you [usr] bye [sys] all right | 5Product Issue
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino my name's [pii] how can i help [usr] hi there [pii] my name is [pii] hope you're well i'm just phoning up please as i'm sure lots of people are at the moment about an issue we have at a house that the water is bubbling up from around the house and it seems the drains are blocked and obviously with the amount of water [sys] ok [usr] we've had it's probably it's quite an urgent issue really to go thank you [sys] ok [pii] thanks for ringing i think is [usr] you [sys] this happening thanks is this happening at your home [usr] yes i'm i'm [sys] it's a domestic [usr] house i'm a housekeeper i'm phoning out on behalf of the owner but she's away at the moment i manage all of her her things around the house and this is one of them [sys] all right ok that is i'm sure one thing [usr] huh [sys] to [usr] good [sys] deal with [usr] timing [sys] but [usr] i know [sys] bless right ok you're ringing on behalf of the homeowner it's definitely domestic anyway domestic [usr] yes [sys] dwelling that's fine do i'm not sure if you will know [pii] but does the homeowner have a policy with british gas home care for block drains or [usr] not [sys] is [usr] that [sys] this [usr] i know [sys] just a [usr] of [sys] one off call [usr] not [sys] out [usr] that i know of [sys] ok [usr] i can phone up her accountant and find out whether that is the case or not but i think it would probably be a one off [pii] [sys] ok the reason we ask is when booking an appointment there [pii] we would usually if there's any policy it needs to go through the company where the policy is of course and if it is a one off job i probably this one we really ideally need to speak to the person that would be paying on completion now if that's yourself that's fine i can get that booked in if you're [usr] that's [sys] taking [usr] fine [sys] ownership of payment ok [usr] i am [sys] otherwise right that's fine then [pii] i appreciate [usr] i have [sys] that [usr] an account [sys] thank you [usr] through [sys] for [usr] the [sys] confirming [usr] house no i pay for everything when she's not here i've got an account [sys] i'm [usr] with her [sys] with you [usr] all [sys] amazing [usr] right [sys] and you're authorized to use that account you're [usr] yes [sys] named on it all to perfect a perfect [pii] thank you [usr] all right [sys] much what i will do then is obviously i can't do any checks for any policy but if you're agreeing to pay on completion that's fine what i'll do is i'll just double check we're taking appointments in the area if [usr] ok [sys] we are of course i'll run through the price and process with you ok [usr] thank you [sys] thank you what's the postcode of the property please [usr] it's [pii] [sys] brilliant thank you very much i'm just gonna make sure it's not too busy in that area sometimes it's we don't get exact [usr] i bet you're [sys] dates [usr] busy [sys] but [usr] everywhere [sys] we know [usr] at [sys] if [usr] the [sys] we're [usr] moment [sys] busy [usr] aren't you [sys] honestly [usr] got [sys] the rain [usr] my [sys] is just [usr] word [sys] relentless isn't it [usr] absolutely just bubbling away everywhere now isn't it a road near us it's just my god the stream and then it's running down onto the road the drains are completely overwhelmed with it and it's just been a torrent all week [sys] that's it that's it and [usr] ok [sys] what if our engineers are attend and they if they realize that it's not an individual property issue but it's the shared drains issue part of the [usr] a [sys] water board's [usr] nightmare [sys] responsibility they'll let and they'll say to call the water board but it just does seem to happen more unfortunately with the bad [usr] i [sys] weather [usr] bet [sys] for people [usr] definitely [sys] it's a shame i mean we are looking at taking appointments in the area as to the earliest availability i don't know at this stage [pii] but i will [usr] ok [sys] let once i get there ok it's not [usr] that's [sys] a place [usr] fine [sys] that we've said we're not booking anymore [usr] no [sys] that's [usr] ok [sys] fine would it be all right if i just run through the price and process then for [usr] of [sys] you [usr] course [sys] first just before i take any details to have an engineer visit between the hours of 8 a.m. and six pm monday to friday the price starts at 1 £180 now [usr] that's [sys] it does [usr] fine [sys] include va t and there's no call out charge only if work is completed with the asset payment and it is cash or card which we've pretty much already covered [usr] that's fine [sys] all [usr] just say [sys] right [usr] that again how much was it 1187 [sys] for 180 [usr] 180 [sys] for standard unblocking looking [usr] lovely that's [sys] at that [usr] great thank [sys] if it [usr] you [sys] was any different they'd advise before doing anything [usr] ok [sys] ok [usr] no problem [sys] all right fantastic [usr] lovely [sys] what is the first line of the address or house name there please [usr] it is [pii] [sys] amazing it sounds really nice i must say [usr] it is lovely [sys] thank [usr] huh [sys] you [pii] and what is it all right do you want me to just put your first name and you're [usr] please [sys] not the homeowner and [usr] take [sys] just [usr] my name and you can take my number and email details [sys] perfect [usr] whatever you need [sys] you've [usr] to [sys] you have exceeded my expectation [usr] perfect [sys] there that's great that's what i need next that's brilliant your best number first [pii] please [usr] ok it's [pii] [pii] [pii] [sys] brilliant and email should we need it [usr] would you mind if we do both we do mine and hers just that she's got a trail of the information that i'm receiving or i can forward it on to her but if you're happy to take two emails would that be possible or [sys] that is absolutely fine i have [usr] ok [sys] an option for two [usr] thank you do me firstly it's [pii] [pii] [pii] [pii] [sys] brilliant [usr] and then the the owner of the property if we just managed to put it into her inbox as well at least you can see what we're doing it is [pii] [pii] [pii] [sys] [pii] [usr] [pii] [sys] brilliant now i'm not sure taking these email addresses automatically produce communication but it is [usr] no [sys] there [usr] that's [sys] should [usr] all right it's just a [sys] should [usr] notification [sys] the owner [usr] for her [sys] want them [usr] that's fine she can if not i'll just forward it on to her but it just [sys] that's [usr] one less [sys] it [usr] one [sys] that's [usr] less thing [sys] it i think [usr] for me to [sys] it [usr] do [sys] bless you [usr] see [sys] understandable understandable there's much to get on with nowadays and [pii] a bit of a strange question but we do ask everybody is there anyone who may be vulnerable due to medical or health conditions at the [usr] no [sys] premises [usr] no not [sys] no [usr] all [sys] amazing [usr] that's a funny question [sys] the train [usr] it [sys] i know we only ask say for example if someone has mobility issues things that we can advise the engineer don't just walk away after two minutes they may take [usr] right [sys] 10 minutes to get to the door [usr] i see [sys] things that [usr] that's considerate isn't [sys] it [usr] it [sys] sounds [usr] that's [sys] intrusive [usr] true [sys] but we have a reason [usr] no very good very good [sys] thank you thank [usr] hm [sys] you and [pii] may i just ask as well the drains that are block leaving waste outside it's not sewage is it is [usr] no [sys] it more just [usr] no [sys] wastewater [usr] no it's not i think i think [sys] ok [usr] we've we've we've had well my partner he also i do all the inside of the house and my partner does all the ground work outside and he put [sys] ok [usr] poles down the drains and we can't really do any more we know that it needs a bit more than just us rodding it we think it's a collection [sys] right [usr] of a lot of leaves that have rotten down the drains which probably spells your [sys] and [usr] name [sys] it's just [usr] doesn't it really it's [sys] it just [usr] we need [sys] causes [usr] [pii] [sys] the thing [usr] i think that i i'm hoping that's all it is and it's just an overwhelming amount of water and obviously the drones aren't coping with that because they're they're blocked [sys] that makes sense no it does make sense currently still can use facilities inside and things that's [usr] yes [sys] that [usr] it was fine pleasure and there's no smell [sys] no i understand right let's have a look then at this diary ok just takes a moment to load up due to it being live it can vary ok just while i'm waiting for that i take it the homeowner's name is [pii] would you mind if i took [pii] surname do you think [usr] yes [sys] she'd mind on that [usr] fine [sys] just [usr] add [sys] i can [usr] the code make it all [sys] is it perfect no worries again just in case there's any queries or [usr] yes [sys] should should [usr] no problem [sys] she want to call us about anything [usr] ok [sys] in future [usr] lovely [sys] looking at the diary luckily there is an availability a appointment for tomorrow morning between eight and one if [usr] amazing [sys] that's good enough for [usr] yes [sys] you [usr] yes yes it's almost slightly emergency now because [sys] i know [usr] it's bubbling away but we appreciate you're very busy that's amazing if we can get one in tomorrow then [sys] last [usr] we'll [sys] year [usr] be over there [sys] brilliant well i really do appreciate that and your understanding it's always lovely [usr] i appreciate [sys] to hear someone [usr] you [sys] that thinks about every angle of things [usr] no no no we do we do we totally understand but very grateful you to put us in thank you [sys] you're you're very welcome what i'll do then is just to advise you'll receive a text message to confirm the booking shortly it will have the local office number because we're the main call center in [pii] but it'll have their [usr] ok [sys] number and also the booking reference as well should you need it ok [usr] that's fine ok dokes [sys] lovely [usr] how [sys] and the [usr] would [sys] engineer [usr] i go [sys] will [usr] about [sys] call [usr] paying do i pay you now [sys] sorry [usr] or do [sys] no it would only [usr] ok [sys] be on completion of any work [usr] ok [sys] ok [usr] fine [sys] the engineer would have a card machine usually with [usr] brilliant [sys] them [usr] ok [sys] you can pay by card but the engineer will also call when i'm on the way they're heading to the property ok [usr] that's great that was another thing i was gonna ask because as [sys] no [usr] i said [sys] problem [usr] she's not there and i've been there today and [sys] exactly [usr] and she found the issue and now iii i don't live at that close to it but obviously if i get notice from your engineer to say that they're on their way then i can get over there in in the same time as they do that's fine what do [sys] that's [usr] they normally [sys] it they'll [usr] do [sys] give as much notice as they can i mean it can vary but if you just have to have a conversation with them and say if they say they're going to be there in 10 minutes it's gonna take you 20 just advise you know they [usr] i'll [sys] they may [usr] be [sys] grab [usr] there [sys] a drink [usr] i'll be [sys] or something [usr] soon [sys] but [usr] after eight no that's totally i'll be there soon after eight if not i can get some new there for [sys] amazing [usr] it anyway that's [sys] amazing [usr] brilliant thank you much that's really good [sys] you're [usr] that's a [sys] welcome [usr] real peace of [sys] [pii] [usr] mind lovely hm [sys] good well glad that's one thing off your list today then today [usr] thank god it's just the whole place doesn't bubble up overnight is the only [sys] please [usr] worry isn't it [sys] don't please don't i mean if anything does worsen you can give us a call and we'll [usr] all [sys] always see [usr] right [sys] what we can do but hopefully it'll be all right till [usr] i think [sys] tomorrow [usr] we've [sys] ok [usr] pumped out what we can for now hopefully it was just that we've got another two days of rain coming haven't [sys] 00 [usr] we it's ridiculous [sys] don't [usr] relentless [sys] it's just never ending [usr] it [sys] i know [usr] is it really is pour the wine pour the wine and [sys] i [usr] forget [sys] know [usr] about it [sys] forget about it [usr] dear [sys] close the curtains forget [usr] exactly that is new isn't it dear all [sys] dear [usr] right well thanks [sys] me [usr] much for your help [pii] [sys] you're welcome my [usr] just [sys] pleasure [usr] good to [sys] [pii] [usr] chat take care thank you [sys] you too bye [usr] thank you bye bye [sys] bye | 5Product Issue
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 14 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do for the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% that 10 million customers who choose us as their energy supplier today can rely on us tomorrow too that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas alliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit thank you for calling british gas your office and your service now [usr] what we'd to do we've got a problem with a toilet it's not what i would call an emergency but we wanna book in a engineer just to [sys] right [usr] i'm an engineer just to sort out it's not flashing at all [sys] ok can you please provide me with your postcode as well as your door number please [usr] it's [pii] i've got the my home care contract number does that help [sys] sure you can give me that [usr] 91 000 hold on 12330 91 303395 [sys] at [usr] 472 [sys] thank you much you're saying that the flush is not working of the toilet [usr] it's just a flush we think it's a handle something's gone wrong with the handle and it's not flushing and it's it's just a thingy we [sys] why [usr] we've got we've got another toilet it's it's not an emergency but if we can book [sys] ok [usr] in for the next appointment that'd be [sys] you [usr] lovely [sys] do have another toilet you can use besides this one ok ok is there anyone in the property that has any medical or health conditions that we should know of [usr] no no [sys] is there any medical or health conditions i should know [usr] no no [sys] ok can you please confirm your name and your last name for me please [usr] the contract's under [pii] [sys] thank you and what's your date of birth [usr] a [sys] please [usr] 1212 63 [sys] thank you the next available date that i have for you will be the 19th of january which is between 8 a.m. until 6 p.m. [usr] is that is that the earliest nine if that's a long that that's needed 23 weeks [sys] i understand that but i don't have any availability for the next two weeks and that is the only one that i have at the moment [usr] ok could we be noted for any cancellations [sys] you will need to call in to see if there is any cancellations [usr] ok [sys] let me [usr] all [sys] just see [usr] right [sys] if [usr] no [sys] i can maybe get something soon ok just bear with me ok [usr] 19th you did say 19th of january you didn't say february did you [sys] 19th of january [usr] nine ok [sys] let me see if i can get [usr] ok [sys] something [usr] can you [sys] sooner than that to bear for me [usr] i'll do it it'll be a friday [sys] then all you said i can do if i change it around it will be on tuesday the second of january [usr] on tuesday [sys] what's the all day appointment between eight in the morning until 6 p.m. at night [usr] that's fine [sys] ok [usr] that's wonderful cause we're we're in [sys] cigna [usr] and [sys] ok i just need to [usr] wonderful [sys] inform you that i have made a note on the account in order for the engine the plumber to call you when he's on his way ok [usr] ok that that's brilliant that's [sys] what [usr] fantastic [sys] number [usr] thanks [sys] should i call [usr] very [sys] you [usr] much [sys] on please is it the landline number or the mobile number [usr] [pii] [pii] [sys] it's it's [pii] [pii] [usr] yep no [pii] [pii] [sys] yes [usr] and then [pii] [sys] ok ok i'm just waiting for confirmation of your appointment being booked [usr] ok thank you [sys] do you [usr] and [sys] have [usr] it's [sys] any [usr] just [sys] kitchen appliances a micro or any gas appliances to add to your home care [usr] no we've done it all with you we we were updated in the last six months i think it was [sys] ok [usr] we did all that we've done it all with you you we've got both [sys] no [usr] most [sys] problem [usr] of our stuff anyway [sys] your prom [usr] hm [sys] will be there on the second of january between 8 a.m. and 6 p.m. he will call you 30 minutes before he comes to the property [usr] sorry can you check that my wife thinks you just said the 15th of january is that is that is it second isn't it [sys] the [usr] you said [sys] second of january which is this coming tuesday [usr] lovely wonderful that's fantastic and can i just confirm that it's all under my home bridge ho home care agreement [sys] sur name [usr] can i just confirm it's under my home home care agreement [sys] yes it is under your home care [usr] lovely that's fantastic [sys] yes [usr] thank thank [sys] you're [usr] you [sys] welcome have a good day [usr] excellent [sys] bye [usr] bye [sys] ok | 5Product Issue
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [pii] if you require our plumbing services press [pii] or if you have did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred [usr] right [sys] to a customer service advisor we record calls for quality and training purposes hi you're through [pii] at donald how can i help [usr] hello there i wonder if i could get somebody to come out please i've got a blocked outside drain i think it's because i i'm linked to a row of four or five houses and it's all their drains which go into this one and i'm the last house and it's all coming back up my own drain on the drive [sys] right ok [usr] ok [sys] have you tr because it's affecting many houses have you tried contacting your water board [usr] no it's not affecting them i we're linked to one drain what whatever i don't know whether they've got any issues at theirs but i've got a blockage in mine mine would be the first one to block up if what i mean [sys] right ok is this a domestic property or a commercial [usr] domestic [sys] do you have british gas home care cover for your plumbing and drains [usr] no [sys] can i get the postcode please [usr] [pii] [sys] [pii] what's the postcode again sorry that that's not [usr] right [sys] coming up i don't [usr] whisk whiskey sierra eight [sys] whiskey sierra [usr] [pii] juliet [sys] is it sewage that's overflowing right ok we can get an engineer sent out to you anytime between now and 6 p.m. i won't have an eta you will just have to wait until the engineer gives you a phone call to let that he or she is en route in regards to price and procedure we don't have a call out fee you will not be charged for the engineer coming out to the property [usr] but [sys] but once [usr] i haven't [sys] they do we'll carry out an assessment carry out an assessment and give you a no obligation quote starting at 100 and £80 va included and it will be payment upon completion cash or card [usr] it starts at 180 right ok i'll get him to come and have a look first then [sys] ok can i get your first and surname please [usr] first name is [pii] [sys] yep [usr] surname [pii] [pii] [sys] and your mobile number please [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] i've got [pii] [usr] [pii] [sys] and the first line of the address [usr] [pii] [sys] anybody at the property with any vulnerabilities we should be made aware of [usr] no [sys] ok i'm gonna go ahead and confirm that in you'll receive a confirmation text and an engineer will give you a phone call once he or she is en route [usr] ok [sys] and just to confirm you did say you didn't have british class home care cover did you [usr] no [sys] sorry i'm not too sure if i already asked that [usr] that's ok [sys] ok that's all booked in anything else i can help you with [usr] no thank you [sys] thank you for calling in take care now [usr] thanks goodbye bye bye [sys] bye bye | 5Product Issue
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon welcome to diner you're speaking to [pii] how may i help [usr] good afternoon you sound very cheerful i just want to know how much am i looking at for unblocking a bathroom sink because on your your your website i can't see any prices hang on i've just [sys] it's different over the over the new year period today is only on blocks for toilets they're they're emergency only for today but [usr] no i'm no [sys] but we [usr] no it doesn't [sys] can [usr] have [sys] set [usr] to be [sys] up [usr] today i'm not expecting anyone today [sys] if it's not today or over the bank holiday depending on where you live because scotland's got bank holiday on the second then the normal price is from monday to friday the normal day is 100 and £80 inclusive of va t for a standard en block [usr] ok well that's very helpful thank you [sys] you're not looking to book anything [usr] no i'll i'll shop around thanks very much indeed [sys] bye [usr] bye | 5Product Issue
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good for [pii] speaking how can i help [usr] hello [sys] you [usr] good afternoon my battery is blocked inside the house [sys] ok [usr] battery [sys] and is this eight of [usr] sorry [sys] property is this your house [usr] yes [sys] and do you have cover with british gas [usr] no [sys] now can i get your postcode please [usr] well it [sys] [pii] [usr] [pii] [pii] [sys] and the first line of address [usr] for [pii] [sys] [pii] [usr] [pii] yes [pii] [sys] and can i get your name please [usr] [pii] [sys] perfect and the best contact number [usr] or this one mobile [sys] can you please verify it [usr] [pii] [pii] [sys] you're right thank you is it is your drain over flowing and what type of water is overflowing is it sewage or any other waste water [usr] it's just i think it's blocked from inside i need to getting that's what has happened twice before it back it need getting that's it strong getting that's it it will be clear nothing [sys] ok [usr] else [sys] and is the external drain is outside [usr] no in my house inside [sys] it's an inside train and is there any blockages inside the house [usr] no no no it was just but good luck getting fiber what was coming out it [sys] ok [usr] from [sys] and [usr] the [sys] what [usr] time [sys] type of water [usr] sorry [sys] is coming out what type of water [usr] i cleared [sys] is coming [usr] three [sys] out [usr] times i i was i was doing some last three hours which time water dirty water of obviously [sys] ok [usr] if [sys] and [usr] it is clear [sys] is it sewage [usr] water then [sys] that [usr] if [sys] does your [usr] it [sys] water [usr] i mean if it is clear then is the gutter is not black black this is coming in dirty water [sys] there's dirty water in the sewage water that's dirty toilet water that's overflowing [usr] toilet water and then t [sys] ok [usr] dor toilet paper and sink water and [sys] ok [usr] then t [sys] the drain outside is overflowing with sewage [usr] yes [sys] ok and is anyone at the property with any vulnerabilities or medical conditions [usr] wife she had one plasty heart condition [sys] ok ok i can get someone out for for tonight sir [usr] how [sys] or [usr] much is [sys] i have [usr] it [sys] let me check now it is a saturday and it's after six pm it will start from £260 [usr] no it's ok leave it loud them thank you thanks leave it [sys] all right [usr] ok bye bye [sys] all right no worries take care and the rest of the evening | 5Product Issue
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation good dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] good morning you're through to [pii] my name's [pii] how can i help [usr] hi there [pii] hope you're all good bit just really need to get through to the [pii] office regarding well there was a job that was meant to be done on the 27th it wasn't done to a sufficient standard i was essentially need to get one to come around the same day well obviously it's the second of essentially just did this need either an update or need the money reimbursed at this point because it's s dragged on i can get someone else [sys] right ok the problem is that obviously being in [pii] it's still a bank holiday and the walls are closed [usr] ok [sys] let's have a look and see what the details of the job are what's your postcode please [usr] it's [pii] [pii] [sys] and your name and address [usr] it is [pii] that's [sys] right let's have a look the speed jobs on here were canceled [usr] it wasn't canceled the guy never showed up [sys] no there's there's there's three jobs on but one's been canceled because it looks a duplicate there's two on the 27th 1 on the 29th let's have a look at the one on the 29th what was that for blockage booked in for [pii] ok my phone call 29th [pii] there's no notes on it tell me what happened or what didn't happen and then but they attended on the 27th is that right [usr] they came in on the there should there should already be notes [sys] there's [usr] right i've [sys] notes [usr] been [sys] on [usr] i think [sys] here cleared [usr] i've called [sys] cleared [usr] about 67 [sys] cleared [usr] times [sys] bathroom and kitchen sink waste pipes with seven on the machine 240 card ok and you say that's not that's not fixed the problem then [usr] i never fixed the problem i don't know if the notes are explaining what happened after that as [sys] it [usr] well [sys] says on here on the 28th a landlord called as the problem has reoccurred also he want to complain due to the comments made by the engineer whilst he was on the call with them but i spoke to them they advised they would need to wait for the manager we're unable to take the call and advised they would call the customer back draining hasn't been resolved lad said the drain is still blocked and he has put i won't [usr] ok the tenants [sys] say [usr] obviously not resolved the claim rate sorry not it's not been resolved for the tenant right they called back on the same day i phoned back up to try and get someone sorted they were we're sending someone our rate i'm that's fine i made my way i don't know if you want to update your rate with this information but i made my way spoke to someone and with this number through this number made my way to greenock which is about i say in [pii] [sys] huh [usr] did that wee journey and then when i got there phoned back to this number i had to get an update the person on the other side i whoever's in your position there transferred me through or transferred the person that was meant to come which was the same guy the first time through to me must have been a cold transfer because i don't think they knew [sys] right [usr] they were transferred through and it was at that point he was just being quite rude he was tell him i'll be there tomorrow because he's just at it and stuff do what i mean that's [sys] right [usr] the words he was [sys] ok [usr] using right that's the stuff you were saying right everything's recorded anyway i've got i've got call logs [sys] right [usr] it's quite an escalated one and obviously i've not been i've not been it's not been really handled correctly that happened on the 27th 28th 0 i phoned back on the 29th cos i was just it wasn't good anyway they said they were trying to call the call the tenants and stuff nothing was happening i mean at this point do what i mean at this point i'll probably end up sending an email because i know i got the escalation contact for what was his name [pii] and [pii] and demand i'm gonna i'm gonna look at them in the email address mate if if we still can't do anything because it's just not on [sys] no [usr] do you [sys] no [usr] know what i mean and i'd rather just take the services somewhere else ok [sys] i'll just make a note on here right can i ask what number you've called to get through [usr] [pii] [sys] right the best thing to do would be to speak directly to the local office now have you been given that number [usr] i have been but it's been a struggle getting [sys] well [usr] through i've been using yourselves because i know these calls are recorded i them transferring [sys] no [usr] me through [sys] that's fine but i said because it's [pii] because a bank holiday obviously they're closed today they will be open until eight [usr] ok [sys] o'clock tomorrow morning [usr] ok [sys] alright [usr] that's fine i will drop an email ok [sys] right what email [usr] we do [sys] address have [usr] for [sys] you got [usr] that i've got i mean if you've got another one as well i can look i've got [pii] i've got dino in the band it's got [pii] [sys] right will eat down at [pii] [usr] down on demand at british [pii] [sys] either [pii] or [pii] that is the home office and have you got the job reference number [usr] admin update high school.co.uk no [sys] all the [usr] i don't [sys] job reference number that was done on the 27th is they all begin with delta yankee hyphen whiskey oscar dy hyphen wo [usr] ey hyphen w [sys] hyphen 3724 265 [usr] ok [sys] that was the [usr] yes [sys] job that we attended to on the 27th that we put the notes on and then the second job that was raised let's have a look when that one was raised on the 29th is same thing dywo 3735 054 [usr] 217 that was the same same again [sys] hyphen [usr] dypy [sys] hyphen dy hyphen wo delta yankee hyphen whiskey oscar dino work order hyphen [usr] ok [sys] 3735 054 and that's [usr] ok [sys] the one that was raised on the 29th scheduled in for the 29th but you say no one attended is that job still open my system and it [usr] all [sys] doesn't [usr] right ok [sys] say what's happened or what's not happened or i don't know what [usr] there was another job on the 27th as well right it's probably showing [sys] it [usr] up [sys] is [usr] as canceled in your system right it wasn't canceled that's the one do what i mean i didn't want the same guy showing up mate because he was he's been quite [sys] huh [usr] rude i just said listen cancel that right i know he's not going to show up today [sys] all [usr] just [sys] right [usr] cancel [sys] that was [usr] that [sys] a recall from [usr] and [sys] the original [usr] i'll phone [sys] job [usr] back him bye [sys] have you got do you want that number that's [usr] you could [sys] 3730 [usr] be good 3730 [sys] 498 [usr] perfect the first job on the 27th dypywo [sys] sorry sorry [usr] 3724265 [sys] sorry it's they they're all ddy hyphen w no [usr] mopy [sys] no no p [usr] ok [sys] delta yankee hyphen whiskey oscar [usr] ok [sys] and then the the reference numbers [usr] 3724265 for the 1st 13730498 for the 2nd 13735054 [sys] yep [usr] sorry ok that's perfect i mean i'll drop an email just explaining what's happened and hopefully [sys] and [usr] we [sys] then [usr] can get to some [sys] they [usr] sort [sys] should [usr] of resolution [sys] get back to you because it is the way that obviously it's raised it's we're raising a private job between yourself and the local office that's where the charges come from and things that and it's organized by them through us [usr] all right ok are you not are you [sys] we [usr] the call [sys] we're [usr] center [sys] a sort [usr] then [sys] of call [usr] i'm guessing [sys] center the head office for dino and then we we've got what we call national accounts and then we do these ones which are on demand private jobs we book them for the local office or you can speak to the local office directly and you can book it yourself and but they all come through us it on our system and we share the system with our local office to all franchises but with these type jobs they are [usr] ok [sys] responsible for the engineers they deal with all complaints and it's it's really dealing directly with them but if you're not happy you can come through us [usr] what's the escalation con if they're not handling [sys] they [usr] their complaints [sys] they [usr] properly is it just [sys] they [usr] [pii] [sys] they don't have an escalation manager which they they they pass [usr] who's [sys] it on [usr] who i've been [sys] but is that [usr] to [sys] who [usr] right [sys] you've been speaking to [usr] it's been [pii] [sys] let's have a quick look [usr] or something [sys] on here i [pii] is one of them i'm not sure who [pii] is let's go back [pii] [usr] [pii] [sys] right well [pii] was engineer that was assigned to the job that wasn't attended [usr] on the 29th he's apparently he's he said whoever it was he [sys] all [usr] said he [sys] right [usr] owns [sys] ok [usr] the company i'm guessing it's [pii] who owns the [sys] i'm not i i if [usr] the company [sys] he owns the [usr] in [sys] franchise but he [usr] up there [sys] is the one that's down as the engineer to be to attend on the 20 i'm not sure who exactly who he is to be honest with you [usr] i think he said he was gonna come himself [sys] right ok [usr] i don't i don't [sys] ok [usr] know [sys] but that didn't happen no [usr] that doesn't have to be [sys] ok [usr] though [sys] and who was the who [usr] no worries i'll drop on [sys] ok [usr] sorry it's a bit annoying do [sys] those [usr] what it is mate it's just annoying because i had i had someone else ready do what i mean i had another diner rod not diner rod but there was another franchise and they were ready to come the next day if i was if i was told all this do what i mean i would have just gotten someone else at that point and then just gotten the money reimbursed or something do what i mean because obviously the work wasn't done do what i mean but now it's obviously gone on until [sys] exactly [usr] after the new year [sys] it's just [usr] and [sys] not [usr] it's [sys] getting [usr] just [sys] anywhere [usr] it's just [sys] and [usr] annoying [sys] have you got the name of the original engineer that was out on on the 27th [usr] no i don't [sys] [pii] [usr] [pii] office [sys] i was assigned [usr] right ok [sys] to the job on the 27th and he's the one that's put the notes on to say that he cleared the bathroom and kitchen sink waste tapes with a 700 machine and charged the £240 [usr] ok see when see when you tell me because i may be a bit naive in this right see when you're clearing drainage right i thought i thought you were meant to see stuff coming out because he just put a pipe in or that we rot down the drain right and then said it was cleared i never saw [sys] no [usr] any [sys] the [usr] gun [sys] the [usr] or anything [sys] problem [usr] coming [sys] is [usr] out [sys] that [usr] or [sys] when [usr] anything [sys] you if you've got a blockage depending on where it is i'm i'm not technical i'm not a plumber but i can imagine you're pushing [usr] ok [sys] the blockage away from you and it's going down the drain and unless you're standing outside looking to see what's going down the drain if you can see what's going down the drain because a lot of the pipes go underground you don't know what's caused it because it's gone it's gone into the sewage system that disappears unless you get a manhole that's open and you can see wipes [usr] ok [sys] or whatever's coming through it half the time it's impossible to tell because you just cleared the block and it disappeared to where it should have been in the first place [usr] but hey ok i was just hoping that it's done [sys] it's it's ok right ok and then well ok if your sinks blocked it's not draining right we've cleared the blockage fill the sink it drains away normally fine it looks good it looks good job done but if it then starts walking up again [usr] right [sys] you're [usr] ok [sys] thinking well what's [usr] that [sys] causing [usr] makes sense [sys] this what's causing it again is there something stuck down there as soon as you start putting things down the sink it starts scratching until you try and buy that again and they [usr] hi [sys] might say the [usr] no i think that's [sys] and [usr] what [sys] the other [usr] happened [sys] thing that you've been quoted the 27th what day was that that was 27 that was a wednesday and obviously we're told to quote 100 and £80 you've been charged 240 they need to justify why [usr] but i think it's because [sys] right [usr] a commercial [sys] ok because it's classed [usr] b [sys] as commercial as a landlord situation that is definitely we shouldn't code in the first place it was a commercial one they'll have different rates for that but [usr] is it [sys] well [usr] what's [sys] i i don't [usr] the rate [sys] know we [usr] or [sys] don't [usr] what [sys] have [usr] should [sys] the commercial [usr] be [sys] rates because we need to book [usr] ok [sys] a job in and sign up to the local office to contact and see what they can do when they can do it and discuss the cost but whatever they've charged you if they're not clear [usr] no [sys] job [usr] that's [sys] they've not [usr] fine [sys] done the job [usr] that's [sys] properly [usr] fine [sys] they were going to come back they didn't [usr] how should i i mean at this point maybe what should i do cause i'm i'm i'm essentially happy with just getting someone [sys] the [usr] else [sys] best [usr] and [sys] to do i would say [usr] do [sys] would [usr] what i mean [sys] be i i personally i'd send the email but i'd phone up and say look i need to speak to somebody about this i've got all the details here this is what you said you did they didn't sort the problem you charged me that amount it's not fixed the problem you were going to come back after i speak to [pii] nothing happened you've let me down [usr] right ok [sys] what are you going to do about it because i'll get somebody else and and if you can just not to come then you can just reimburse my money that i paid you for the job not done i don't know what they'll say to that ii i that's that's [usr] man [sys] personally [usr] that's [sys] what i would do and if it's recorded that i probably shouldn't be saying this but [usr] no no i mean you're you're obviously being honest [sys] that's [usr] in [sys] the only [usr] it and i [sys] way [usr] think [sys] to be [usr] that's valued me but [sys] i have you have you you've got the number have [usr] no [sys] you the [usr] it's [sys] the [usr] been [sys] [pii] [usr] this [sys] number [usr] let me check i've got the office it comes under what's it called [sys] do you have an [pii] number for the local office direct [usr] this second for you sent it to my [pii] cos my tenant was trying to call as well [sys] they've been closed all weekend just a bank holiday today a bank holiday [usr] [pii] [sys] [pii] and they'll be open till about 8.5 past eight again tomorrow morning [usr] no i see no that's the thing see i get the fact that obviously it was the festive period and stuff but see if someone just told me right i had i found someone else on google right sponsored a and they were they were doing it the next day [sys] i [usr] it was [sys] know [usr] on the 28th [sys] i know [usr] i could have got it done [sys] that's [usr] do [sys] the annoying thing [usr] what i mean if i was captain [sys] it's [usr] the [sys] i it's i've said the worst thing you can do is [usr] but [sys] is is [usr] anyway [sys] non [usr] anyway [sys] communication with the customer helps nobody helps nobody [usr] it's just been right that's fine i'll [sys] give him an email [usr] i'll [sys] and then give [usr] drop [sys] him a call [usr] a message [sys] tomorrow [usr] shortly [sys] just see [usr] email [sys] what they're saying if [usr] to them [sys] you if [usr] and then [sys] you nine o'clock whatever it is if you don't get an answer back see what's on [usr] sounds good and seeing if i'm not getting any resolution to this right and it's just dragging on to a point where i'm not happy what happens in this industry is it the same as insurance industry or [sys] that [usr] finance industry [sys] there [usr] where [sys] will [usr] you go to [sys] be [usr] the financial [sys] some [usr] ombudsman [sys] way it depends [usr] or is there another [sys] if you've [usr] body [sys] paid it by your card then you're covered by section 75 i think it is where anything that you buy on your card from £1 up to what maybe up to whatever it is if you're saying it's not being resolved and you then speak to the company and say right i bought that it's not suitable for purpose whatever it is it's a toaster it's whatever services you bought then you can go to your credit card company or your bank card company and say listen you can you do some of this that's the other option you've got that's why i always pay holidays and things that by credit card and then pay it off afterwards [usr] all right ok i don't know that right i can go out [sys] if [usr] it's it's my bank [sys] if [usr] value that [sys] you [usr] you speak [sys] get [usr] to [sys] nowhere [usr] them essentially [sys] from [usr] see [sys] whatever [usr] if this just goes [sys] you pay whatever you buy if you go and buy some of the sales today and you get it home and you think well that's not working and you go back and they say well no we sold it in the sale no that's not good enough it doesn't suit purpose or it's not right or that it's faulty then you can claim it back if they don't do it if you're paid for it by credit card the credit card company are responsible for it if you paid it by your debit card through your bank you can speak to your bank and say listen are you we are as responsible i section 75 that they will they will back it up because you're buying things that are faulty and [usr] section [sys] your credit [usr] 75 [sys] card company are just as responsible as the people you bought it from that's why i i used to if i if i pay on holiday i'll pay [usr] if [sys] it on [usr] not [sys] credit [usr] it makes [sys] card [usr] sense [sys] and then i'll pay it off in full as [pii] says in full at the end of the month but the card company are still responsible [usr] right ok no that makes sense right i'll i'll anyway i'll try and get this sorted mate i'll try [sys] e [usr] and [sys] email them [usr] give [sys] email [usr] a call around [sys] them give [usr] to [sys] me the [usr] see [sys] details [usr] if there's anyone [sys] of what's happened [usr] else that's [sys] and tell [usr] working [sys] them why [usr] today [sys] you're not [usr] as well [sys] happy [usr] and [sys] and what what you need to do and what you've done to resolve the issue yourself if you get somebody else in and what what you're looking for and then give them a call tomorrow and say right guys what are we doing no [usr] very happy this sounds [sys] no problem [usr] good [sys] thanks a lot cheers [usr] alright take care [sys] i [usr] thank you that's correct | 5Product Issue
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[sys] thank you for calling [pii] please listen to all of the following four options before making your selection please press option one [usr] that [sys] for plumbing issues please press option two for drainage issues good morning dina [pii] [pii] speaking how can i help [usr] hi there can i please get put through to your manager [sys] i [usr] to [sys] don't [usr] complain [sys] have any managers [usr] please [sys] available at the moment i can get one of them to call you back [usr] no because this is the [sys] right [usr] first time [sys] what's [usr] i've been [sys] your [usr] waiting [sys] name [usr] for a call back well my partner [pii] who's been dealing with it we had someone come out to look at our drains they broke the cover for the drain they've just replaced it with a makeshift thing and no one's ever came back i've got a barricade here [sys] right [usr] honestly it's getting beyond [sys] i'm [usr] a joke [sys] really sorry [usr] now [sys] but i don't have anybody available at the moment there's no one in the office that i can pass you through to [usr] what are you gonna do well can you tell me when i'll get a call back [sys] i i can't [usr] an exact time [sys] give you an exact [usr] then please [sys] time i don't know when they'll be back all i can say is that i'll pass it along and ask them to phone you huh [usr] can you make it urgent and i need somebody to [sys] ok [usr] come to my door and get that sorted it's beyond the i can't use my driveway i've got two makeshift [sys] right [usr] labs covering a man and then i a dream [sys] to [usr] it's [sys] make [usr] hard [sys] shows [usr] to cover now and you broke my flab i've got a big broken flab [sys] what's [usr] and [sys] your [usr] no [sys] postcode [usr] one has came [sys] please [usr] back it's g 73 [pii] i paid we paid 100 and £80 for a job that wasn't even what we asked to be done it's [sys] sorry [usr] just [sys] g [usr] an [sys] 73 [usr] absolute joke [sys] 3 j for juliet b for bravo and what's your name [usr] 146 it's what i hate burn but it was my partner [sys] and [usr] [pii] [sys] what's the best number [usr] who's been [sys] to get [usr] dealing [sys] you on [usr] with [pii] [pii] [sys] sorry what was that [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok i'll just repeat [usr] [pii] [sys] that back to you is it [pii] ok as soon as one of the managers comes back i'll pass it along and ask them to phone you as soon as they come in thank [usr] right [sys] you bye bye [usr] ok thank you much bye bye | 5Product Issue
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hi you're through to [pii] how can i help [usr] hi i just wanna change an appointment time i've got booked please if i can [sys] ok what's the post code [usr] [pii] [sys] and the first line of address [usr] [pii] [sys] thank you you'll have to bear with today to be honest because the system's working really slow [usr] that's all right [sys] when is it booked in for [usr] it's booked in for the eighth of january between one and five and i want to change it to the sixth if i can [sys] the sixth of jan are you ok if it any time from 8 a.m. to 6 p.m. right no worries i'll i'll let you go and i'll get this changed for you i'll just wait till the system loads in just do all for you if that's ok [usr] that's fine it will send me a text anyway won't it [sys] i'm not sure to be honest if it's amending the appointment i know you get the one for [usr] right [sys] in the initial booking [usr] no worries it's the sixth of jan any time between 8 a.m. and 6 p.m. [sys] correct [usr] lovely [sys] all right no worries [usr] thank [sys] you take [usr] you [sys] care [usr] much [sys] bye bye [usr] thanks bye | 5Product Issue
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [pii] if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from block drain to burst morning you're through to dino my name's [pii] how can i help [usr] hi there i have dino rod out to my property to deal with a drainage issue on monday and the problem seems to be fixed via the external outdoor drain but since the the guy came the smell internally with in my toilet is much much stronger [sys] ok can i take [usr] i am not [sys] the postcode [usr] quite [sys] from you please [usr] yes it sw 15 sorry sorry it's only 11 [sys] see [usr] s sorry it's i got that wrong it that's my old address it's [pii] [pii] [sys] ok first line of the address [usr] it's [pii] [sys] and your full name please [usr] it's [pii] [sys] ok let me see if i can find that job for you just have a look out the notes there was no guarantee provided with the job when they came out to you [usr] no [sys] we will if we need to raise another job for you then we there will be another charge that we'd need to make for you [usr] right even though it was only two days ago and the problem's not gone [sys] i can put you through to the local office and you can discuss it with them the office at central engineer for you [usr] ok [sys] ok let me get the number i'll give you the direct number of [pii] [usr] hang on one second [pii] [sys] [pii] [pii] [usr] ok [sys] i'll try and put you through now [usr] all right thank you [sys] you're through to the local office hello [usr] hello [sys] hello [usr] hi [sys] hello [usr] hi sorry i was put through to you as i had [pii] from your office over to my flat on monday and to clear a blocked drain which i think [sys] seven [usr] happened on monday and i paid for the job but since then the smell within my property has got really really strong much stronger than it ever has been before [sys] ok [usr] i'm not quite sure what what could have happened there but maybe [sys] and [usr] it's [sys] that's [usr] not [sys] the [usr] fully done [sys] is it [pii] hi let's have a little look at this job for you sorry excuse me [usr] take care [sys] ok yes it's there was no guarantee on this job because it's a shared stack it's not just your stack it's your neighbors as well [usr] well [sys] it's [usr] it's the [sys] two [usr] properties [sys] properties [usr] upstairs it's not two properties [sys] it's good not [usr] it's not next [sys] two properties [usr] door [sys] but they do share the stack which which is why you've been given no guarantee do you have a book there [usr] there was a blockage and i believe that that's been cleared because the smell by the outside drain has [sys] yes [usr] pretty much has gone but [sys] ok [usr] since they attended i don't know what's but the smell internally in my flat in my downstairs [sys] ok [usr] has got really strong [sys] right [usr] i don't [sys] and was [usr] know if they [sys] that [usr] damaged something or if there's been a breakage somewhere along the way or i don't know because that wasn't smelling before [sys] right ok bear with me a second let's just have a look for you right bear with me a second please [usr] ok [sys] no one likes being bunged especially not your drains when water or sewage has flooded your home or garden it can leave a smelly mess you'll need to get it sorted fast if you're having problems with your drains regardless of the cause we'll do our best to get things flowing again our engineers are local to you available 24 7 and have the skills and training to to them much gruesome of drain dramas when your drains go wrong your house doesn't feel a home if there are blockages gurgles slow water draining or bad smells coming from your drains it's best to call in the experts whether it's drain cleaning or drain unblocking here at dino we've seen it before and are on hand 24 7 to take care of your jobs remember dino never charge for call outs you'll have a no obligation fixed price quote before any work starts booking a local engineer has never been easier one of our staff members will be with you shortly and we'll discuss your drainage problems and arrange a visit convenient for you from unblocking your toilet to cleaning gullies visit dino.com for videos packed with advice and tips on maintaining your dreams roll up your sleeves and fix your plumbing problems fast or if you don't want to get dirty why not book your very dino local expert simply hold the line to talk to a member of the team no one likes being bunged up especially not your drains when water or sewage has flooded your home or garden it can leave a smelly mess you'll need to get it sorted fast if you're having problems with your drains regardless of the cause we'll do our best to get things flowing again our engineers are local to you available 24 7 and have the skills and training to tell the most gruesome of drain dramas when your drains go wrong your house doesn't feel a home if there are blockages gurgles slow water draining or bad smells coming from your drains it's best to call in the experts whether it's drain cleaning or drain unblocking here at dino we've seen it before and are on hand 24 7 to take care of your jobs remember dino never charge for call outs you'll have a no obligation fixed price quote before any work starts booking a local engineer has never been easier one of our staff members will be with you shortly and we'll discuss your drainage problems and arrange a visit convenient to you from unblocking your toilet to cleaning gullies visit dino.com for video packed with advice and tips on maintaining your drains roll up your sleeves and fix your plumbing problems fast or if you don't want to get dirty why not your very own dino local expert simply hold the line to talk to a member of the team one likes being bunged up it's not your drains when water or shit has flooded your home or garden it can leave a smelly mess you'll need to get it sorted fast if you're having problems with your drains regardless of the cause we'll do our best to get things flowing again our engineers are local to you available 24 7 and have the skills and training to tackle the most gruesome of drain dramas when you're drain hi sorry to keep you waiting i was just seeking advice on this one because you don't have a blockage what they're saying is when we've agitated the drains cleared that blockage it can cause the smell to come in because everything's been moved around it but the smell wouldn't be coming up through are you saying it's your downstairs toilet smells don't come through water it could be something to do with a sink or something else but the advice is if by friday it hasn't cleared because it does take a little time if by friday it hasn't [usr] ok [sys] cleared please give us a call back and we'll get someone back out to you it's just where everything's been moved around it could be causing [usr] ok [sys] that [usr] ok [sys] but [usr] that's strange about the [sys] yes [usr] smell i mean it is by the wall to the same outside drain [sys] right [usr] i don't know if it's through the wall [sys] but give [usr] ok [sys] it [usr] all right [sys] a couple of days if it if it's still not ok and it hasn't settled down please give us a call back and we'll get someone out to have a look for you [usr] all [sys] ok [usr] right thanks thank [sys] all [usr] you for your [sys] right [usr] help [sys] thanks bye [usr] ok [sys] bye [usr] thanks bye bye | 5Product Issue
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[usr] on the head office again and see [sys] thank [usr] what they [sys] you [usr] say [sys] for calling dino rod partners with british gas [usr] the [sys] please [usr] phone is about [sys] listen to [usr] plenty [sys] the options [usr] of times [sys] carefully we can get you to the right team if you need any help with a dredge problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] five [sys] welcome to dino my name's [pii] how can i help [usr] hi i've rung yesterday for an engineer to come out and he's he's come this morning and what it is he's come and reviewed the job and said cos it's an internal soil stack he needed the toilet taking off [sys] right [usr] i've come back round and took the toilet off and he said give him a ring he'll come back but i'm ringing his phone and it's just going to answer machine and i've rung one of your colleagues and they put me through to a department which then didn't answer the phone [sys] right ok because it sounds it might have been the local team they were trying to get you through to was it work it was work that was to be paid for was it it wasn't [usr] it was [sys] something being done under under gas cover or anything and what's your postcode [usr] the address is [pii] [sys] ok give me one moment then let me pop into here give me a second then let me see if i can get across to the to the team we'll get them to have a look and see about getting through to me one sec [usr] the point being is i i he's told me to come and take the toilet off and obviously i i've took the toilet off and the lady whose house it is he had no toilet for three days and now i've took the toilet off i can't get hold of him [sys] one second then as i say he's based out of our local diner office give me a second let me get across to the office and then even [usr] ok [sys] if they don't get a hold of him [usr] just [sys] they can get another engineer and get it sorted asap that's [usr] all [sys] all [usr] right [sys] give [usr] thank [sys] me a sec [usr] you [sys] when it i know [usr] hello [sys] hello how can i help [usr] i've had an engineer out this morning to to [pii] near most and came to survey to the surveyor [sys] ok [usr] and said that he couldn't get access because it's an internal soil stack [sys] what postcode is that sorry [usr] it's m 40 0 fy [sys] m 40 0 fy you [pii] one second see what he put one second the that ok what is in his voice what did you said how do you say how they how they p current no for black and p the car in [pii] i come on we don't know how it we have a health share hold one second sorry i'm i'm working on my laptop it's going dead slow [usr] no [sys] and 40 [usr] worries p what's happened he's told me this morning [sys] is the week coming [usr] that he couldn't access the soil [sys] i [usr] stack cos it's an internal [sys] think [usr] i had to get the toilet took off [sys] ok [usr] he said if you get it took off [sys] ok [usr] i've come and took it off and he said he'd come back i've been ringing him and he's not answering the phone now [sys] you've ever took off have you [usr] it's been taken off [sys] no problem at all that's fine [usr] but i've got obviously i've got the lady whose house it is sat here with no toilet for three days [sys] ok [usr] and now i've took the toilet off [sys] right [usr] i'm getting [sys] i'll [usr] in [sys] have [usr] the [sys] to get him [usr] of [sys] back [usr] her [sys] up i can [usr] and [sys] get i can get him back over no problem at all it might be straight away that's it you're probably looking at the next hour two hours before getting back over [usr] well he told me if i can get it off in five minutes he'd come straight back i've come straight to the house took it off [sys] well he's in m 45 at the moment [usr] right when can it come because [sys] a [usr] obviously i've got this this lady with no toilet [sys] what [usr] and i'm [sys] do you [usr] leaving her now with no toilets [sys] no [usr] it's [sys] i'll [usr] not [sys] get him i'll get him to come over i'll get him to come over next i'll get him over the next after [usr] right [sys] he's done the m 45 [usr] within an hour [sys] it should it should be within an hour [usr] ok cheers [sys] ok [usr] for that [sys] thank you bye [usr] all right bye | 5Product Issue
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative good morning [pii] i'm in [usr] is it possible to speak [sys] i [usr] to [pii] [sys] can speak to you [usr] please [sys] i'm gonna i'll try his line can i ask who's calling please [usr] it's it's [pii] [sys] ok and can i take your post code please [usr] [pii] [sys] [pii] [usr] that's right yes [sys] thank you i'll just try [usr] sorry [sys] his line thank thank [usr] thank [sys] you [usr] you [sys] met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valve to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to met serve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two staff met part of the dino franchise group is your local plumbing partner hello [usr] hello is is [sys] hello [usr] that [pii] [sys] sorry [usr] i'm not [sys] you're through [usr] sure [sys] to [pii] hello how are you [usr] i'm i'm i'm ok i don't know if you remember if you cos you're busy and you obviously speak to a lot of customers a few week two or three weeks ago you sent [pii] i think to fit a radiator [sys] i do [usr] for [sys] i i can't recall exactly what happened but i do i do remember you have had it recently that it is on the system and i can [usr] ok [sys] see you've got another job today is it the same radiator that's an issue you or is [usr] well [sys] it a different one [usr] well yes it is and i this is why i was phoning just really to get your advice because you were very kind to me before what it is is where the it probably only needs a few turns of a screwdriver where the radiator's fitted i've noticed cos i don't get round there i've got i've got mobility problems and that that it there's a leak and it's just where the pipe is the radiator is connected to the pipe that comes out of the wall [sys] ok [usr] i i've i've phoned british gas and they and they're putting it on wanna put it on as an another job and and and everything and i'm saying well it it's it's not another job there's nothing wrong with the radiator or anything it's just possibly a couple of turns of a [sys] it's [usr] of a spanner or something [sys] i i [usr] to tighten [sys] think [usr] it up [sys] the reason unfortunately the reason why they've said that is because it it's normally if there's an issue with with the work there's a a recall period i think it's 21 days where if anything occurs they can they can raise a job as a recall and i think it's just over that i think that's why they're they're suggesting it has to be be put on as a as a new job [usr] i beg [sys] let [usr] your [sys] me [usr] pardon i didn't know that he he was quite he was quite aggressive [sys] that's [usr] in his [sys] not good let me just have a look cos i [usr] the pursuit [sys] don't think [usr] of [sys] [pii] [usr] it [sys] is is too far away from where you are i think he is pretty much round the corner six bz [usr] i mean i've got no complaints about his work at all i said it's it's it it it it's just it's old pipework and that and it probably just needed a couple more turns or something i mean he did a wonderful job but [sys] unfortunately [usr] i've got no [sys] sometimes it does [usr] at all [sys] just happen where it it just needs a few more you you gotta be careful to not over tighten it but obviously you can't under tighten it it's it's it does occasionally happen let i think [pii] is about 10 minutes from where you are he he is on another job at the moment but i can ask him to pop round and just hopefully it is just tighten it up and it just takes him two minutes and then if it is we can just [usr] ok [sys] hopefully just cancel down the other job and hopefully it's nothing more sinister and shouldn't be it sounds just it's the job that he has worked on let me i'll just see i'll speak to you should you should see him probably within the next hour or [usr] ok [sys] but le leave [usr] shall i cancel [sys] it on just [usr] the [sys] for now [usr] job [sys] until [usr] on [sys] he until he turns [usr] british [sys] up [usr] british stuff [sys] because we have to do the official thing even if you close it down [usr] cos [sys] there's no a [usr] they [sys] no work undertaken we still need to assign it to [pii] that he can put it on the system and then travel to you we have to go through the correct the correct procedures but hopefully there's no there's no work to do and you can just turn up and and send a screw and leave just just leave it on there at the moment [usr] fabulous [sys] and then i'll [usr] thank [sys] speak to [pii] and just give him give him a heads up quickly [usr] wonderful [sys] no [usr] thank you [sys] no [usr] much [sys] worries [usr] for your [sys] at all [usr] as i i i just i got quite upset yesterday [sys] that's [usr] i was having [sys] cool [usr] a bad day and i said it was a bit straight down the line it's it's a period of time it's a period of time that's all he kept saying to me and i [sys] it's not helpful [usr] you [sys] i mean [usr] know but [sys] it is it [usr] but [sys] is it is [usr] i'm [sys] a that [usr] sorry [sys] they have to stick to but [usr] no [sys] obviously it's it's not always that straightforward is it's always that straight forward ok [usr] no [sys] let me just get on the phone to [pii] and you should see him within the next two hours maybe within the next hour no [usr] ok [sys] worries [usr] that's [sys] take [usr] wonderful [sys] care [usr] thank you much and i i thank [sys] no [usr] you i i hope [sys] no [usr] you don't mind me calling you i was just i felt [sys] my [usr] confident with you guys in that [sys] no [usr] and and [sys] worries [usr] you've [sys] at [usr] been [sys] all it's [usr] helpful [sys] we [usr] and kind [sys] i i it's myself that deals with the radiator you can come through to the wrong person alright [usr] ok fabulous [sys] no worries [usr] thank thank [sys] take [usr] you thank [sys] care [usr] you much thank you [sys] alright bye bye [usr] take care bye bye | 5Product Issue
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or if you're calling regarding a british gas call out please press one if you would to make one good morning [pii] plumbing [usr] good morning it's mister [pii] here we had somebody out last week who had ordered some parts and they've just arrived [sys] ok just bear with me may i take your postcode please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] ok just bear with me did you say [pii] sugar [usr] [pii] [sys] [pii] [usr] for queen [pii] x ray [sys] ox sorry ok sorry my computer's not working i'm trying to get in can i call you back in a couple of minutes when i get it sorted and [usr] yes [sys] i'll get you all booked in [usr] ok [sys] ok i'll call you back in a second ok [usr] right thank you [sys] thank you bye bye [usr] why | 5Product Issue
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[sys] welcome to down road please note all calls are recorded to route your call effectively please select from one of the following press one for any ongoing plumbing or drainage job bookings queries or eta s [usr] right [sys] press two [usr] that's [sys] for [usr] the [sys] accounts [usr] one we need [sys] three for any other queries thank you and right [usr] hi good good morning my name is [pii] i spoke to [pii] was it yesterday and he said that he would be able to get out and help us at the earliest on the the third of january [sys] ok [usr] could i just confirm that up please yes we would you to come out and [sys] ok [usr] help us [sys] and [usr] out [sys] what postcode is that please [usr] [pii] [sys] no [pii] pa [usr] sorry [sys] postcode please postcode your postcode [usr] ool [pii] [pii] [sys] thank you what number of [pii] was it sorry [usr] [pii] [sys] hm i haven't got anything bringing that address up [usr] i said that i would confirm it up today he may not have [sys] no i'm absolutely clueless as to what it's regarding unfortunately because it's the on call service at the weekend you would be better calling the office when it reopens on tuesday if you ring on tuesday and confirm then they can get that sorted for you for for the third [usr] ok tuesday is what the second [sys] second [usr] yes it is sorry do what i just don't know what even day of the week it is at the moment i'm in [pii] [sys] all right ok yes [usr] and and [sys] the offices are closed until the second [usr] right [sys] if you give them a call then just to clarify [usr] it's just that our days of the week we left on the 19th and we ended up having spent a day traveling we ended up arriving on the 21st 2 days later and [sys] later [usr] it's completely [sys] right [usr] thrown me the whole thing [sys] yes yes of course yes unfortunately i can't help you but [usr] ok [sys] obviously the office that when it opens on tuesday they [usr] right [sys] can sort you out they'll sort [usr] ok [sys] you out happily [usr] we'll do [sys] ok [usr] that then [sys] ok [usr] ok [sys] then [usr] thank [sys] thank [usr] you very [sys] you [usr] much [sys] bye [usr] cheers now take care bye bye | 5Product Issue
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] hm [sys] or if you have an existing home care policy [usr] 79 [sys] it's three [usr] you're covered today [sys] we record calls for quality and training purposes the current wait time is approximately 16 minutes thanks for protecting your home with british | 5Product Issue
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[sys] thank [usr] ok [sys] you for calling dino rod [usr] four [sys] partners [usr] hours [sys] with british gas [usr] i can barely [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] press [sys] if [usr] one [sys] you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hello there good morning you through to speaking how can i help [usr] i've got a block in again you've been out to us a few times it's it's [pii] call [sys] ok and what's the post code please [usr] [pii] [pii] [sys] what's the address please [usr] pardon [sys] and the first line of the address please [usr] it's [pii] [sys] thank you consistent food in this instance i'll just have to get through to the [usr] right dear ok but he's got one [sys] thank you thank you just won't be a moment cheers hello [usr] it's mister [pii] from [pii] [sys] hello how can i help [usr] the drain has rocked again [sys] what's your postcode there please [usr] [pii] [pii] [sys] and what was the full address sorry [usr] [pii] [sys] right ok you'd be looking at 100 and £80 for us to come out and unblock [usr] well you were just here a few weeks ago surely it should be insured [sys] a few weeks ago for what [usr] they're [sys] sorry [usr] cutting [sys] was [usr] them [sys] it a unblock or a dr repair [usr] the same you have to unblock [sys] right [usr] it [sys] well the the last job i got on for you was march [usr] no the last job you had for me was last month it was on a saturday it [sys] i [usr] was [sys] wonder [usr] on a weekend [sys] if they booked it on incorrectly let me try and find a different see when i'm putting the post code in for you i get the missus [pii] and the and the last job we had was the 20th of march [usr] no that's that's long ago i've had him here a few times since then i paid 100 100 and £70 just a just a few weeks ago for cos i had to call [sys] it [usr] him on [sys] wouldn't [usr] on the saturday [sys] have charged you 100 and 70 for a saturday that's that's not a weekend price it's much more expensive on a weekend [usr] he no he he didn't charge us a saturday [sys] right [usr] price [sys] i wonder why i can't find it [usr] cos you've been out to us that many times they just charge us the ordinary price [sys] bye do when roughly it was about have you did [usr] i don't [sys] you did you get a receipt [usr] i [sys] of [usr] know it [sys] the [usr] was [sys] engineer [usr] just we'll be there somewhere but we're on decorating at the moment everything's upside down and inside [sys] unfortunately [usr] out [sys] i'll [usr] things [sys] have to speak [usr] have improved [sys] to a manager i can't authorize anything that i can't find any jobs from recently other than march i would need to speak to a manager in regards to that and you might need a receipt if we can't find it it's definitely not booked on that post code i don't know if they've booked it on incorrectly or on a different postcode am i ok to give you a call back after i've spoken to my manager [usr] well it has to be quick because my son's going out at 10 o'clock and it's his phone [sys] do you have a number that i can contact you on or is it just that one what's the number [usr] this [sys] there [usr] is [sys] please [usr] [pii] er i don't know i can't [sys] ok [usr] see i don't know what his number [sys] i've [usr] is [sys] got a i have a number [usr] you've [sys] of previous [usr] a what [sys] the previous job which ends in [pii] [usr] that's that's that [sys] i can [usr] that's [sys] contact [usr] the one [sys] you on that number [pii] right not a problem i'll [usr] right [sys] speak to my manager and call you back thank you bye bye [usr] ok all right thank you bye | 5Product Issue
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at [pii] how can i help [usr] hello it's [pii] i think we spoke just a moment ago about a blocked toilet [sys] possibly [usr] hello [sys] yes [usr] possibly ok i have a blocked toilet somebody came out to try to unblock it he says it's beyond his expertise [sys] and recommended [usr] he [sys] to us is that right [usr] yes and he was able to identify that with blob or whatever it is has moved into the pipe that goes down outside the house [sys] ok let's have a look did you manage to check if you have home care cover i believe it was myself [usr] we [sys] you [usr] don't [sys] don't have [usr] have [sys] it [usr] british guest home [sys] perfect [usr] care [sys] that's fine but it would be a one off booking with ourselves how it works before we go into booking anything there's no call out fee for our engineer we can come out and assess everything [usr] yep [sys] advise what's wrong and what we can do to help prices [usr] ok [sys] include va t and it starts at 100 and 8180 [usr] i saw that [sys] if it is more complicated or requires any specialist equipment it can be requoted by the engineer it could be more but only if you're happy do we proceed if not you're under no obligation [usr] zero wonderful great when can you can you come because we blocked the toilet for our neighbor now too in a way because we use the [sys] all [usr] same [sys] right [usr] pipe [sys] ok is it a shared drain ok [usr] yes [sys] just just to quickly ask [usr] i [sys] because not everybody's aware have you contacted the local water board first of all no ok [usr] no [sys] the only reason i asked that question is because they cover shared drains normally if there's any blockages any issues they can come [usr] yes [sys] out there's next to no cost for them to do that and for them to carry out any work because it's part of what they cover [usr] ok you're wonderful thank you for that i think i might give him a call [sys] no that's [usr] and [sys] not [usr] be [sys] a problem [usr] back [sys] at all we [usr] a moment [sys] always advise [usr] again [sys] just to give them a call where shared drains are concerned because if they're happy to come out [usr] it [sys] it it they'll get that sorted for you that's fine if for whatever reason they're not happy it's not adopted anything that then we can step in and obviously carry out the work which we're happy to do but i always advise where possible especially with it being shared trains just to contact them first because obviously it it does help knowing that information ok [usr] excellent advice i rate you highly and i i hope i won't [sys] well if [usr] be back [sys] you are [usr] but [sys] if [usr] i might [sys] you are [usr] be [sys] we [usr] back [sys] will definitely help [usr] thank [sys] you if not have [usr] you [sys] a [usr] very [sys] wonderful [usr] much [sys] day and it's been a pleasure take care now bye [usr] same to you good talking bye | 5Product Issue
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[sys] thank you for calling dino rod [usr] this fucker's [sys] partners [usr] gonna get a right [sys] with [usr] of [sys] british [usr] shit in a minute [sys] gas [usr] i love it [sys] please listen to the options [usr] be calling [sys] carefully [usr] professional [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi speaking [pii] can i help [usr] i'm just i'd to ring up and complain about one of your technicians that i've just spoke to on the phone how he's spoken to me he's supposed to be coming to my house today [sys] sure [usr] and his his attitude [sys] ok [usr] is shocking and now he's said he's not [sys] all [usr] coming [sys] right [usr] to the [sys] sorry [usr] but i'm not happy about it mate to be fair i wanna [sys] ok [usr] put a complaint in [sys] sorry about that can i just take your postcode please [usr] [pii] [sys] [pii] quebec uniform [usr] quebec uniform [sys] and the first line of your address please [usr] [pii] ha [sys] mr [pii] [usr] that's correct [sys] let's have a look right it's a guy called [pii] what i'll do is i'll put you through to [pii] office and then obviously then you can just raise it with them direct you can obviously either speak to his manager or you can then obviously speak to the ladies who answer the phone and they can take your details and get the manager call you back [usr] when i rung you guys yesterday and i said look you've got no call out charge he went no he said the guy comes tell us what the issue is which is fair enough and then he said it's a minimum of 100 and £80 or if it's more work required it's gonna cost x amount of money no problem i said i think he's got i said drain i said he's gonna have to lift a manual cover up he didn't say what about i'll get charged as soon as he lift a man cover up he didn't say we're getting charged for it he said there's no call out he said we've got to identify [sys] right [usr] the problem this guy's saying no as soon as i soon i start lifting a drain all cover up you get you start you start paying i went and that's not what it says on the website and that's not what the customer advisor told me he said well do it yourself and [sys] it [usr] i said [sys] was a guy called [pii] you spoke to yesterday [usr] and i said well i he said the technic technician just said well why don't you lift it up i said cos i work in a supermarket mate i'm a manager of a retail and just went i'm not a technician i don't start lifting drains up that's why you you work for the company he said i'm not doing it then you're gonna be that i'm not doing it i said i tell you what mate i'm gonna be speaking to someone about you put me through to one of his bosses then if you can because i'm gonna be sending an email [sys] as i said [usr] as well [sys] he was called no problem as i said he's called [pii] i'll put you through to his office now and then they can take the details from you [usr] right thank you appreciate that [sys] all right two secs hello hello [usr] hello [sys] how can i help [usr] can i help [sys] hello [usr] hello can you hear me [sys] i can hear you [usr] i've just been put through to you from [pii] regarding one of your technicians [sys] ok can i take the postcode [usr] [pii] [sys] at [pii] [usr] [pii] [sys] hello how can i help [usr] can you hear me [sys] i can hear you now you keep cutting off [usr] right can you hear me now when i when i rung [pii] wrote up yesterday and i asked him i said i've got a problem with drain it's blocked up i said and you don't you don't charge a call out for you he went that's correct he said but you don't pay anything until they've identified a problem and then obviously you make a decision whether you wanna go ahead with the job because it starts at 180 could go up to whatever it goes up to depending on the work said that's fine there's no call out for you i said you're gonna tell me what the problem is and i'll make a decision there and then your technician just rung me up i think he's called [pii] or someone that and said i can't get to your house before 12 o'clock cos they asked him to try and get between eight and 11 cos my wife needs to go out and go to a a job he said i can get there for 12 i said that's fine i said got a blocked drain blah de blah i said you're gonna come and have a look at it and tell me what the problem is he said i'm gonna lift your man all covered up or whatever and i said because that's when it's blocked i think he said but obviously you get charged for that and i went well the diner i didn't say that when i rang them up yesterday they said you identify the issue and then i'll say go ahead with the job or i can't afford it because it's gonna be too much he said well that's not how it works he said as soon as i start lifting a manor cover up you get you get charged well but they didn't say that at [pii] he said well why don't you lift it up i said i'm not a technician mate i work in a supermarket as a manager i said that my job's not in [pii] road or doing that work he said well i won't do it then he said find someone else to do it and he put the phone down but that's not right professional on [sys] bye [usr] his part representing your company [sys] hi [usr] and i'm really annoyed at that because [sys] ok [usr] i wasn't told you i i wasn't told you get paid by the hour they just said there's no call out fee we don't charge you you make a decision there and then and i said well i'm probably gonna get it done i said but i'd rather know if it's gonna be 100 and £80 or if he said it's gonna be £400 depending on what more work's involved but then he he he wasn't having it it's just really really obnoxious and rude and said well i ain't gonna i ain't gonna do it then get someone else to do it and then put the phone down on me [sys] i understand let me transfer you over to my drains team and i'll just yes hello [usr] hello [sys] hello you're through to [pii] [usr] have you been told of the the complaint i want to make or do i need to just tell you again [sys] i've spoken to my supervisor he's already informed me and he is correcting what he said as soon as we lift manholes it is a chargeable job [usr] why wasn't i told that by [pii] i asked [sys] i don't [usr] him i said [sys] know why [usr] is [sys] the [usr] there is there a specific [sys] i don't know why [usr] charge [sys] the call center [usr] but [sys] i don't [usr] specifically [sys] know why the call [usr] after [sys] center told [usr] that [sys] you [usr] that that gives them the right to speak to me that your technician then is that what you're saying to me now [sys] you were quite rude to him on the phone as well his calls are recorded as well [usr] i wasn't rude to him i said i'm not a technician i work in i said i i don't know how you could define rude because i wasn't rude to him i said [sys] you're [usr] i'm not a technician [sys] being quite rude to me that how you're speaking to me i define as being rude [usr] i'm i'm being i'm being loud cos i'm frustrated i always spoke to him and then put the phone down on me that's being rude [sys] right and [usr] but [sys] as [usr] i wasn't [sys] he [usr] told [sys] explained [usr] this [sys] to you the call that's the call center that you've come through to our office we didn't book the job in [usr] but [sys] the [usr] they've [sys] call [usr] put me through [sys] center [usr] to [sys] booked [usr] you [sys] the job in [usr] i rang [pii] [sys] but [usr] was gonna i said [sys] they [usr] they [sys] would [usr] they're [sys] they [usr] they're [sys] would put you [usr] wrong [sys] through to us [usr] that's what they've done i'm i'm wrong [sys] if [usr] then is that [sys] you [usr] we [sys] if [usr] they're the [sys] you [usr] customer [sys] wanted [usr] and i'm [sys] my no you're putting words into my mouth i didn't say that did i you asked my technician to return site and start lifting manholes to assess that is therefore chargeable [usr] how's he gonna identify the problem if it's if it's a blocked drain if it don't miss the man i'll cover up [sys] because if he lifted the manhole cover up then it's chargeable to find a blockage he [usr] but [sys] wouldn't [usr] these [sys] just come out lift your man on and go you got a blockage ok i'm going to leave now you don't [usr] and how [sys] need to [usr] much [sys] pay [usr] would [sys] me he's not going [usr] and [sys] to do [usr] how [sys] that [usr] mu how much would you charge me for the pleasure of doing that then [sys] well [usr] cos he [sys] the [usr] said no he [sys] pleasure [usr] said no call [sys] of lifting [usr] out [sys] that there isn't a call out fee but when you're asking him to carry work out i mean the no call out fee is for someone to go out and quote you without even lifting any man holes for a blockage [usr] but how would he see where the problem is if he doesn't list a manual cos obviously it's got to be a manual cover but it's got a list how would he see the problem [sys] well it's not the blockage isn't necessarily in the manual it could be in the toilet it could be in the gully you don't have to lift man holes but as when the manhole is lifted it is chargeable and [usr] and what's the [sys] that's [usr] chargeable [sys] just how [usr] rate [sys] the [usr] for [sys] company [usr] that [sys] is it's [usr] what's [sys] 100 [usr] it [sys] and £80 for us to attend site and remove a blockage [usr] to to lift the cover even if i said i don't want the job doing you're still gonna say it's 100 and £80 [sys] well he's not gonna lift the cover up if you don't want the job to do him because [usr] it doesn't [sys] it's [usr] make [sys] taken [usr] sense [sys] my [usr] it [sys] tech it's taken my technician off the road from another job [usr] right [sys] that you could be going to [usr] what's your company name are you [pii] or are you a sub subsidiary off of [sys] with [usr] them [sys] with [pii] you you've come [usr] right [sys] through to diner rod [usr] that's well i got told i put i went to down road and they put me through to you and someone else that's [sys] well [usr] fine [sys] it it's it's the the main call center that booked your job in i i do suggest that you obviously take it up with them [usr] no it's fine i'll just i'll type an email up and i'll send it through because you've not been helpful and your technician's really rude he put the phone down [sys] that's [usr] on me which [sys] fine [usr] is not really professional and we'll see where [sys] that's [usr] we go from [sys] fine [usr] there because [sys] and [usr] it's [sys] obviously [usr] stopping [sys] this call is recorded as well which [usr] absolutely [sys] is obviously [usr] i'm glad it is [sys] recorded [usr] i'm glad it [sys] recorded [usr] is [sys] how rude you've been on the phone as well [usr] i've [sys] ok [usr] not been rude i've just been voicing my opinion thank you very much for your help and goodbye [sys] bye | 5Product Issue
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment [usr] hm [sys] plumbing good morning [usr] i just need to check roughly what time one of the [sys] video [usr] engineers will be out today [sys] ok one moment please [usr] thank you [sys] well it's up and that's what i prefer people to do ii i don't understand can you give me your post code please [usr] it's [pii] it's been booked through british gas [sys] [pii] [usr] nw nine [sys] yes [usr] xx [pii] [sys] i think if we don't cover this area you need to speak to dino [pii] is different number [usr] ok could [sys] it it's [usr] i [sys] [pii] [usr] number from you [sys] i can give you the number and i can transfer you as well to them [usr] thank you [sys] the number is [pii] [pii] i think they deal [usr] ok [sys] with this [usr] thank [sys] area [usr] you [sys] is definitely wouldn't cover this area i will try to transfer you to them ok [usr] thank [sys] thank [usr] you [sys] you met part of the dino franchise group is your local plumbing part thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] [usr] well i again hm [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] | 5Product Issue
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning thank you for calling dino [pii] speaking how can i help [usr] hello i just rang a few minutes and spoke to a lady i'm having problems with our bathroom toilet it's not it's not draining it's not going it's not going down it isn't it's getting i i think it's all blocked and the [sys] hm [usr] water keeps coming up when you flush it it all comes right up to the top [sys] ok [usr] i i just wondered if i was told it was 100 and £80 for it is [sys] were you [usr] it possible for someone to come and sort it out for us [sys] i'd have to have a look for you and is it for a commercial or domestic property [usr] well it's from the house i live in [sys] is that ok and do you have british gas home care cover for plumbing and drains [usr] no i [sys] no [usr] i've just spoke to my husband about that no [sys] right [usr] i don't [sys] ok no ok what's the postcode to start with [usr] it's [pii] [pii] [sys] and what's the house number [usr] [pii] [sys] let me just see if i can find it is that in [pii] [usr] yes it is [pii] [sys] and if i could take your first name please [usr] it's [pii] [sys] [pii] and if i could just take your surname [usr] [pii] [sys] and if i could take a contact telephone number please [usr] it's [pii] do you want my mobile phone [sys] i can say that as well [usr] let me just go and find it cause i don't [sys] no [usr] know it [sys] problem [usr] off by [sys] that's ok that's ok [usr] i've gotta learn this number it is [pii] [pii] [pii] [sys] wonderful all right let me save that right i'll just type in i'll just type in what you've told me the issue is [pii] bear with me [usr] but it's it's it's all we think it's all blocked and that and the water's just coming up to the top over time and well we had to sort it out last night cos it was all all blocked and that but it's every [sys] is it [usr] time [sys] the [usr] every time you flush it every time you flush it the water just comes right up to the top and that and you [sys] can i ask is it the only toilet that you have [usr] yes it is yes [sys] and is there anybody at the property [pii] who may be considered vulnerable at all [usr] what do you mean what do you mean [sys] anyone that's blind or deaf or anything that [usr] no [sys] to [usr] but i've i've got epilepsy i have [sys] ok [usr] my son has asthma but [sys] ok no problem all right let's have a look at a and bear with me are you available for the rest of the day now [pii] [usr] yes i am yes [sys] now what i'll do is i'll put it through to get someone to you asap i can't give you the exact time they'll get there but the engineer will give you a phone call when they're on their way to you ok [usr] right ok thank you [sys] no problem all right well let me get let me get that booked in for you one second [usr] how do i pay it then do i have to [sys] sorry [usr] pay cash [sys] no you can pay cash or card to the engineer [usr] right ok then right [sys] they can do they can do it either let me get that booked in for you then [usr] ok thank you [sys] there you go [pii] that's all booked in for you today and the end they will get to you as soon as i can and i've asked them to give you a phone call when they're on their way to you ok [usr] r right van gogh [sys] all booked in for you [pii] all done [usr] ok thank you [sys] right you're very welcome take care [usr] and you [sys] thank [usr] bye [sys] you bye [usr] bye bye bye | 5Product Issue
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good afternoon thank you thank you very much for contacting british cast you are through to [pii] i am yourself how can i help you [usr] hello there i i'm i'm i'm still waiting for a call back from you guys to arrange for some of the common do something on our on our property we had we had someone come out ye yesterday no the day before yesterday i think who no it was yesterday sorry i apologize it came out yesterday and tried to find where a leak was coming from under our floor and he said he needed to book it in and come back with a camera a thermal camera i think and he said we'd hear by the end of well within a couple of hours and then rang up the end of the day they said you'll hear back tonight or first thing tomorrow and i still haven't heard i i really need to get this booked in cos it could take a while [sys] let's get the can you give the local office a call all right and then i'll pass you over to one of my colleagues [usr] perfect [sys] in the local office dispatch office you can find it to them do you mind confirming [usr] it does [sys] your postcode for me please [usr] [pii] [sys] [pii] the house number [usr] [pii] [sys] [pii] your first and last name please [usr] it's [pii] [sys] nice to meet you [pii] do you mind confirming [pii] your date of birth lastly please [usr] ok 30th of november 1977 [sys] thank you sir very much i do appreciate that bear with me one second all right i see the appointment on my side which was for yesterday let's have a look i'm just gonna give them a call on my side and then i'll [usr] ok [sys] transfer you over ok [usr] alright thank you [sys] you're welcome speaking can i help you [usr] hi there i i i'm guessing they haven't given you any details by the sound of it for one [sys] i [usr] moment [sys] presume british gas have coal transferred you through to me it's not uncommon [usr] ok no that's [sys] but [usr] fine [sys] i [usr] that's [sys] am [usr] fine [sys] sorry you will have to explain yourself all over [usr] no [sys] again [usr] that's absolutely fine we had a a guy come out from diner rod yesterday to try to find where a leak in our floor was coming from he said he he he would have to book on another visit on the system to come back with a a thermal camera we can track the pipes he he said you'll hear within a couple of hours from head office they'll ring you to book the appointment date which we didn't i rang up again last night and i said tonight or tomorrow morning but we we're one o'clock 130 now and i still haven't heard i could really do with getting that appointment booked in because it's it's gonna go well into january otherwise if we leave it too long [sys] no that's fine can i take your postcode [usr] bus can it's [pii] [pii] [sys] ok no problem is that mr [pii] [usr] that's myself do you need my [sys] fantastic [usr] account number [sys] bear [usr] and [sys] with me one moment [usr] ok [sys] good afternoon you're through to how can i help [usr] have [sys] hello [usr] they not have they not given me any details [sys] i know i know [usr] 00 [sys] who [usr] ok [sys] it is don't [usr] cool [sys] worry you don't [usr] cool cool [sys] need to explain yourself again [usr] no that's fine that's fine [sys] i [usr] i've [sys] ever [usr] already been transferred [sys] i ever heard [usr] once [sys] you'd already been transferred from british [usr] great [sys] gas and then over to my colleague and over to myself we came out to you yesterday [usr] you [sys] didn't we we sent an engineer [usr] that's [sys] to [usr] right [sys] you [usr] that's right and [sys] let [usr] i'm just [sys] me [usr] waiting [sys] just [usr] to hear back about when you can come [sys] this [usr] back [sys] is mr [usr] with [sys] mr [usr] a with [sys] [pii] [usr] a camera that's it [sys] ok what it is is i'm trying to locate someone with a camera to do that work at the minute there's no one [usr] all right [sys] on the south of [pii] who's got a camera i'm trying to find either from another patch who's got a camera i'm not coming up with any great dates at the moment with that i'm asking the drainage team if they can send someone they haven't got someone until the 15th at the moment [usr] blimey [sys] exactly that [usr] ok [sys] was my reaction to that which is why i didn't call [usr] because we [sys] you yesterday and say [usr] that's fine [sys] we [usr] i appreciate [sys] can come [usr] that [sys] on the [usr] appreciate [sys] 15th [usr] that [sys] i did i was hoping that's the date at the minute that i've got [usr] ok [sys] and it's the only date that i've been given where someone can attend with [usr] right [sys] equipment to find that leak i'm [usr] alright [sys] doing in the meantime is trying to work with that date being worst case scenario and trying to find something a lot sooner [usr] that's fine well i'll put that in my diary [sys] it's [usr] as a possibility [sys] preliminary date but i don't particularly want to leave you that long with [usr] no that's [sys] a leak on your floor it's a work in process i'm just trying to locate a camera really and try [usr] ok [sys] and find someone i can get to you i don't particularly want to say to you we're coming on the 15th i just feel that's a bit [usr] and [sys] too late really with the issue you've got [usr] hello [sys] i'm i'm just trying to at the minute i'm just trying to see if i can swap an engineer for another engineer with a camera [usr] ok [sys] to move them from [usr] bye [sys] one area to another for a day and hopefully they they'll say yes and they can come across to reddit but i'm not sure if they are gonna be that willing at the moment but [usr] no ok that's fine [sys] i would [usr] all [sys] i'll definitely [usr] right [sys] be [usr] we'll [sys] in touch [usr] leave the 15th [sys] with you miss [usr] in as [sys] 15th [usr] a possibility [sys] is worst case scenario [usr] no [sys] i will be in touch [usr] and i'll [sys] with [usr] wait [sys] you [usr] to hear from you [sys] if it's not today or tomorrow it will be tuesday all right [usr] ok that's great no i appreciate i appreciate what you what you're trying to do for me that's that's [sys] alright [usr] good i'll i'll wait i'll wait to hear from you what was your name again [sys] my name's [pii] mr [pii] [pii] [usr] [pii] all right lovely stuff [pii] all right [pii] thank [sys] alright [usr] you [sys] i'll [usr] very [sys] talk [usr] much [sys] to [usr] i'll [sys] you soon [usr] i'll wait [sys] alright [usr] for that nice one thank you [sys] take care bye bye [usr] cheers bye | 5Product Issue
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[sys] thank you for calling dino rod [usr] this fucker's [sys] partners [usr] gonna get a right [sys] with [usr] of [sys] british [usr] shit in a minute [sys] gas [usr] i love it [sys] please listen to the options [usr] be calling [sys] carefully [usr] professional [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi speaking [pii] can i help [usr] i'm just i'd to ring up and complain about one of your technicians that i've just spoke to on the phone how he's spoken to me he's supposed to be coming to my house today [sys] sure [usr] and his his attitude [sys] ok [usr] is shocking and now he's said he's not [sys] all [usr] coming [sys] right [usr] to the [sys] sorry [usr] but i'm not happy about it mate to be fair i wanna [sys] ok [usr] put a complaint in [sys] sorry about that can i just take your postcode please [usr] [pii] [sys] [pii] quebec uniform [usr] quebec uniform [sys] and the first line of your address please [usr] [pii] ha [sys] mr [pii] [usr] that's correct [sys] let's have a look right it's a guy called [pii] what i'll do is i'll put you through to [pii] office and then obviously then you can just raise it with them direct you can obviously either speak to his manager or you can then obviously speak to the ladies who answer the phone and they can take your details and get the manager call you back [usr] when i rung you guys yesterday and i said look you've got no call out charge he went no he said the guy comes tell us what the issue is which is fair enough and then he said it's a minimum of 100 and £80 or if it's more work required it's gonna cost x amount of money no problem i said i think he's got i said drain i said he's gonna have to lift a manual cover up he didn't say what about i'll get charged as soon as he lift a man cover up he didn't say we're getting charged for it he said there's no call out he said we've got to identify [sys] right [usr] the problem this guy's saying no as soon as i soon i start lifting a drain all cover up you get you start you start paying i went and that's not what it says on the website and that's not what the customer advisor told me he said well do it yourself and [sys] it [usr] i said [sys] was a guy called [pii] you spoke to yesterday [usr] and i said well i he said the technic technician just said well why don't you lift it up i said cos i work in a supermarket mate i'm a manager of a retail and just went i'm not a technician i don't start lifting drains up that's why you you work for the company he said i'm not doing it then you're gonna be that i'm not doing it i said i tell you what mate i'm gonna be speaking to someone about you put me through to one of his bosses then if you can because i'm gonna be sending an email [sys] as i said [usr] as well [sys] he was called no problem as i said he's called [pii] i'll put you through to his office now and then they can take the details from you [usr] right thank you appreciate that [sys] all right two secs hello hello [usr] hello [sys] how can i help [usr] can i help [sys] hello [usr] hello can you hear me [sys] i can hear you [usr] i've just been put through to you from [pii] regarding one of your technicians [sys] ok can i take the postcode [usr] [pii] [sys] at [pii] [usr] [pii] [sys] hello how can i help [usr] can you hear me [sys] i can hear you now you keep cutting off [usr] right can you hear me now when i when i rung [pii] wrote up yesterday and i asked him i said i've got a problem with drain it's blocked up i said and you don't you don't charge a call out for you he went that's correct he said but you don't pay anything until they've identified a problem and then obviously you make a decision whether you wanna go ahead with the job because it starts at 180 could go up to whatever it goes up to depending on the work said that's fine there's no call out for you i said you're gonna tell me what the problem is and i'll make a decision there and then your technician just rung me up i think he's called [pii] or someone that and said i can't get to your house before 12 o'clock cos they asked him to try and get between eight and 11 cos my wife needs to go out and go to a a job he said i can get there for 12 i said that's fine i said got a blocked drain blah de blah i said you're gonna come and have a look at it and tell me what the problem is he said i'm gonna lift your man all covered up or whatever and i said because that's when it's blocked i think he said but obviously you get charged for that and i went well the diner i didn't say that when i rang them up yesterday they said you identify the issue and then i'll say go ahead with the job or i can't afford it because it's gonna be too much he said well that's not how it works he said as soon as i start lifting a manor cover up you get you get charged well but they didn't say that at [pii] he said well why don't you lift it up i said i'm not a technician mate i work in a supermarket as a manager i said that my job's not in [pii] road or doing that work he said well i won't do it then he said find someone else to do it and he put the phone down but that's not right professional on [sys] bye [usr] his part representing your company [sys] hi [usr] and i'm really annoyed at that because [sys] ok [usr] i wasn't told you i i wasn't told you get paid by the hour they just said there's no call out fee we don't charge you you make a decision there and then and i said well i'm probably gonna get it done i said but i'd rather know if it's gonna be 100 and £80 or if he said it's gonna be £400 depending on what more work's involved but then he he he wasn't having it it's just really really obnoxious and rude and said well i ain't gonna i ain't gonna do it then get someone else to do it and then put the phone down on me [sys] i understand let me transfer you over to my drains team and i'll just yes hello [usr] hello [sys] hello you're through to [pii] [usr] have you been told of the the complaint i want to make or do i need to just tell you again [sys] i've spoken to my supervisor he's already informed me and he is correcting what he said as soon as we lift manholes it is a chargeable job [usr] why wasn't i told that by [pii] i asked [sys] i don't [usr] him i said [sys] know why [usr] is [sys] the [usr] there is there a specific [sys] i don't know why [usr] charge [sys] the call center [usr] but [sys] i don't [usr] specifically [sys] know why the call [usr] after [sys] center told [usr] that [sys] you [usr] that that gives them the right to speak to me that your technician then is that what you're saying to me now [sys] you were quite rude to him on the phone as well his calls are recorded as well [usr] i wasn't rude to him i said i'm not a technician i work in i said i i don't know how you could define rude because i wasn't rude to him i said [sys] you're [usr] i'm not a technician [sys] being quite rude to me that how you're speaking to me i define as being rude [usr] i'm i'm being i'm being loud cos i'm frustrated i always spoke to him and then put the phone down on me that's being rude [sys] right and [usr] but [sys] as [usr] i wasn't [sys] he [usr] told [sys] explained [usr] this [sys] to you the call that's the call center that you've come through to our office we didn't book the job in [usr] but [sys] the [usr] they've [sys] call [usr] put me through [sys] center [usr] to [sys] booked [usr] you [sys] the job in [usr] i rang [pii] [sys] but [usr] was gonna i said [sys] they [usr] they [sys] would [usr] they're [sys] they [usr] they're [sys] would put you [usr] wrong [sys] through to us [usr] that's what they've done i'm i'm wrong [sys] if [usr] then is that [sys] you [usr] we [sys] if [usr] they're the [sys] you [usr] customer [sys] wanted [usr] and i'm [sys] my no you're putting words into my mouth i didn't say that did i you asked my technician to return site and start lifting manholes to assess that is therefore chargeable [usr] how's he gonna identify the problem if it's if it's a blocked drain if it don't miss the man i'll cover up [sys] because if he lifted the manhole cover up then it's chargeable to find a blockage he [usr] but [sys] wouldn't [usr] these [sys] just come out lift your man on and go you got a blockage ok i'm going to leave now you don't [usr] and how [sys] need to [usr] much [sys] pay [usr] would [sys] me he's not going [usr] and [sys] to do [usr] how [sys] that [usr] mu how much would you charge me for the pleasure of doing that then [sys] well [usr] cos he [sys] the [usr] said no he [sys] pleasure [usr] said no call [sys] of lifting [usr] out [sys] that there isn't a call out fee but when you're asking him to carry work out i mean the no call out fee is for someone to go out and quote you without even lifting any man holes for a blockage [usr] but how would he see where the problem is if he doesn't list a manual cos obviously it's got to be a manual cover but it's got a list how would he see the problem [sys] well it's not the blockage isn't necessarily in the manual it could be in the toilet it could be in the gully you don't have to lift man holes but as when the manhole is lifted it is chargeable and [usr] and what's the [sys] that's [usr] chargeable [sys] just how [usr] rate [sys] the [usr] for [sys] company [usr] that [sys] is it's [usr] what's [sys] 100 [usr] it [sys] and £80 for us to attend site and remove a blockage [usr] to to lift the cover even if i said i don't want the job doing you're still gonna say it's 100 and £80 [sys] well he's not gonna lift the cover up if you don't want the job to do him because [usr] it doesn't [sys] it's [usr] make [sys] taken [usr] sense [sys] my [usr] it [sys] tech it's taken my technician off the road from another job [usr] right [sys] that you could be going to [usr] what's your company name are you [pii] or are you a sub subsidiary off of [sys] with [usr] them [sys] with [pii] you you've come [usr] right [sys] through to diner rod [usr] that's well i got told i put i went to down road and they put me through to you and someone else that's [sys] well [usr] fine [sys] it it's it's the the main call center that booked your job in i i do suggest that you obviously take it up with them [usr] no it's fine i'll just i'll type an email up and i'll send it through because you've not been helpful and your technician's really rude he put the phone down [sys] that's [usr] on me which [sys] fine [usr] is not really professional and we'll see where [sys] that's [usr] we go from [sys] fine [usr] there because [sys] and [usr] it's [sys] obviously [usr] stopping [sys] this call is recorded as well which [usr] absolutely [sys] is obviously [usr] i'm glad it is [sys] recorded [usr] i'm glad it [sys] recorded [usr] is [sys] how rude you've been on the phone as well [usr] i've [sys] ok [usr] not been rude i've just been voicing my opinion thank you very much for your help and goodbye [sys] bye | 5Product Issue
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at [pii] london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at [pii] thank you for calling plumbing you good morning plumbing [usr] hi there i'm just calling because a job has been booked today through british gas but unfortunately something's come up i'm just gonna have to rearrange it [sys] all right ok what was your postal code [usr] it's [pii] [sys] yep [usr] [pii] [sys] ok is that [pii] [usr] yes [sys] all right then let me just see what days we've got available to reschedule that for bye bye and you get [usr] well to be honest next week isn't good anyway [sys] you have to come back [usr] is there any on the weekend i don't suppose [sys] let me check no nothing for the weekend unfortunately [usr] ok can we book it because i know a few things are gonna come up in the meantime [sys] hm yes [usr] let me just try and think it's [sys] see one is [usr] is there anything on the saturday the fourth of november [sys] let me have a look no only weekday appointments are coming up [usr] ok just trying to think sorry but just trying to think [sys] no that's fine take your time [usr] is there anything on the [sys] that ok [usr] is there anything on the first of november [sys] the [usr] an 8 to 1 again [sys] first of november we've got a am for that that's a wednesday [usr] it's an eight till one [sys] that's right yes [usr] ok let's book that in the hope that nothing comes up [sys] right then perfect no problem that's all booked in for the first of november as an am appointment [usr] but it's that eight till [sys] that's [usr] one isn't [sys] right [usr] it ok brilliant thank you very much i really [sys] no [usr] appreciate [sys] problem [usr] it [sys] take care bye bye [usr] thanks [sys] bye [usr] take care bye | 5Product Issue
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have [usr] what [sys] an existing [usr] are those do you think [sys] home [usr] of [sys] did that [usr] we've [sys] you [usr] got [sys] can [usr] half [sys] now book [usr] of one [sys] plumbing [usr] left [sys] services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon welcome to dino you're speaking to [pii] how can i help you [usr] hi [pii] good afternoon [pii] i wonder [sys] that [usr] if [sys] you [usr] you can i'm a british home care british gas home care member and [sys] yes [usr] about 10 days ago i booked her for a chap to come and through the home care agreement he turned [sys] yes sir [usr] and it was a case of water hammer and he said it's the worst case i've ever seen but i can't do anything until you point the pipe out to me [sys] right [usr] i i thought well that was a bit odd no no nothing other and i'm not an expert i wouldn't know where to look [sys] no no [usr] s [sys] neither would i to be [usr] he [sys] honest [usr] then he then went left and i was in a bit of a quandary i was thinking well what shall i do next shall i get a private plumber out even though i've got a home care agreement and it suddenly occurred to me now look if i got the agreement i ought to pursue it with home with home with home care they've made me another appointment with dino rod again for the 10th of january but what worries me was they told me that the engineer who came said he didn't hear anything but he told me when i was there and i put and i made the noise came it was the worst case he'd ever heard [sys] right that is [usr] you [sys] strange isn't it [usr] i'm really at wits end cos i've now got to wait till the 10th of january and for all i know the same chap could turn up [sys] well [usr] i'm a bit worried i don't know whether to employ a a private one and pay him to get it done but obviously with british home care i'm just paying the 1st £60 [sys] of course you are [usr] and that's [sys] of [usr] you [sys] course [usr] know they [sys] you [usr] charge [sys] are [usr] me 600 a year [pii] for for that [sys] no [usr] i'm in a quandary is there what what do [sys] can [usr] you what [sys] i [usr] would you suggest i do [sys] can i take a note of your postcode in the [usr] yes [sys] first instance [usr] certainly [sys] if you don't [usr] thanks [sys] mind it [usr] it's [pii] [sys] eeh [pii] [usr] that's it [pii] that's it [sys] thank you i'm sorry sir just please confirm your name and the first line of your home address [usr] absolutely it's [pii] and the first [sys] yes [usr] line [pii] [sys] thank you much mister thank you again let's have a look you can ask sorry you can ask that the same engineer doesn't attend on [usr] i would [sys] on [usr] absolutely [sys] but the best the best way to do that would be to ask you to ring the local office but you you probably because it's a bank it's new year weekend you probably won't get through until tuesday but i i can give you the local office number if you'd that sir [usr] which office number head office [sys] the local office it's the dino plumbing office that deals with your area [usr] i [sys] that's the [usr] i'll i'll [sys] of [usr] i'll look it up what what's the area is it north west or something [sys] it's it's yes it is it's [usr] ok [sys] an dino [usr] i'll give [sys] number [usr] it i'll give them a ring i think i've got the number because i've got to confirm it through [sys] right [usr] [pii] i gotta confirm it through [sys] yes [usr] email [sys] you will do it'll be on there then [usr] ok but there's no way that i can short circuit the wait till the 10th of january is there in the light of the history [sys] there's not i'm afraid mr [pii] i do apologize [usr] no it's not [sys] the [usr] not your fault [sys] well [usr] he seemed [sys] no but it's not your fault either but [usr] he seemed totally inept really he wasn't interested i i mean [sys] sorry [usr] it's a it's a question of i mean aren't dino rod plumbers or are they i always thought they dealt with sewers and stuff but they're plumbers [sys] we have [usr] are [sys] we have we have [pii] who [usr] huh [sys] that that's the side of the company that deals with the drains and mortgages and we have dino plumbing which is the office we do have specialist plumbers and we have specialist range engineers as [usr] ok [sys] well [usr] well as i said i'm not really i know i don't damning anybody but he was just [sys] no [usr] absolutely [sys] no [usr] useless and [sys] sorry [usr] then he obviously lied on his report cos he said he never heard anything british gas told me that's what his report said which i that's the absolute opposite of what you told me [sys] crazy that [usr] anyway [sys] isn't it [usr] i know anyway [pii] i don't wanna bend your ears anymore but [sys] no [usr] thanks much [sys] don't worry [usr] i i'll [sys] you're [usr] i'll [sys] welcome [usr] ha [sys] mister [pii] [usr] i'll have a word with him on monday or wednesday just to tell them don't send the same man back send your most experienced [sys] all right [usr] and helpful man [sys] ask ask them for a senior engineer [usr] thank you much [pii] i'd be grateful for that thank you [sys] you're [usr] much [sys] welcome [usr] all right [sys] thanks [usr] now have [sys] mister [usr] a good [sys] [pii] [usr] afternoon and thank you for your help today [sys] thank you sir take care sir [usr] bye [sys] thank you [usr] [pii] bye [sys] bye bye | 5Product Issue
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino my name's [pii] how can i help you today [usr] hi there just wondering if we can get a waste pipe unblocked in south side of [pii] [sys] ok can i clarify is this domestic or commercial property [usr] domestic [sys] and do you have british gas or scottish gas home care cover for plumbing and drains at all [usr] no [sys] no have you used our service before [usr] no [sys] could i go through our prices with you before we start [usr] ok [sys] ok our prices start because it's saturday from £225 including va t that's 8 a.m. to 6 p.m. after 6 p.m. it's from £260 as that's classed as out of hours and payment would need to be made on the day afterwards completion via cash or card now on the sunday prices start from £237.08 am to 6 p.m. and then after six pm it's from £286 and then monday and tuesday are both bank holidays for you prices start at from £255.08 am to 6 p.m. and then after six pm it's from £299 [usr] ok [sys] payment [usr] i'll speak [sys] would need to be made go on [usr] ok i'll speak to my husband then and and see how that compares [sys] no problem thank you much [usr] thanks [sys] for your call [usr] bye bye [sys] take care now bye bye | 5Product Issue
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes morning [pii] my name is [pii] how can i help | 5Product Issue
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[sys] thank you for calling dino rod partners with british gas [usr] a have you got [sys] we record calls for quality and training purposes [usr] ok [sys] the current wait time is approximately 26 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] no well [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] bye [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes [usr] yes ok [sys] want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you [usr] no [sys] more than 20% on your gas bill [usr] yes [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] what [sys] have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit [usr] nothing else [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to [usr] seven [sys] protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our [usr] ok [sys] advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit | 5Product Issue
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at dino how can i help [usr] hi [sys] today [usr] i'm calling because i made an appointment for the 27th of december for a dino road engineer to come around but i i need to cancel that now [sys] i can take your postcode [usr] it's [sys] please [usr] [pii] [pii] [sys] [pii] [pii] [usr] that's it [sys] perfect that's fine and can i take your first line of address [usr] it's [sys] please [usr] [pii] [sys] great thank you i've got the appointment here for you just to confirm is it regarding any blocked external drain overflowing [usr] that's right just to cancel that thanks [sys] that's perfect i've got it there i'll cancel it now [usr] right [sys] for [usr] fab [sys] you [usr] thanks for your help cheers [sys] that's great well thanks for your time thanks [usr] ok [sys] for let us know [usr] bye [sys] just | 5Product Issue
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino [pii] speaking how can i help [usr] no problem i called up yesterday for my parents because i've got an issue with a drainage and we were given an appointment that they were gonna come out before six o'clock last night but unfortunately they haven't been able to make it i just wondered if i could let them know when they would be out i can let my parents know [sys] was it booked under your british stress home care cover [usr] no no they haven't got one of them [sys] and can i take the postcode please [usr] it's [pii] [pii] [sys] and the name on the job please [usr] [pii] [sys] and the first line of the address [usr] [pii] [sys] it was is spoke to him yesterday as and all the the job's still scheduled in the engineer his name is [pii] the engineer will call half an hour to an hour before he arrives it's still scheduled in it will be today at some point ok [usr] it will be today that's fine that's all i need to know my mum and dad will stay in that's fine [sys] that's [usr] ok [sys] fine then [usr] no [sys] no [usr] problem [sys] problem [usr] i'm sure there's lots that they've got to do over this period [sys] no problem what what what i'll do is what i'll also do is just bear with me sorry i'll get you the number for our local office and you can give them a call at nine o'clock and just double check with them and see exactly when they'll the end of your day will will be out with you if [usr] right [sys] you just bear with [usr] ok [sys] me i'll get you the number of [usr] i'll [sys] those [usr] just get [sys] guys [usr] it [sys] now [usr] i'll just get a pen as well [sys] right the number is [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] and do i have a reference number at all for this [sys] you could do something with postcode [usr] right ok lovely [sys] ok [usr] ok if i'll ring them at nine but they should be there at some point today then i can find [sys] well if [usr] out when [sys] you do [usr] from [sys] them at [usr] then [sys] nine we might give you more of an accurate time [usr] that's fine [sys] ok [usr] ok thanks for your help [sys] all right take care [usr] bye bye bye [sys] bye | 6Qualified Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] it's [sys] did [usr] all [sys] you [usr] right [sys] know that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at how can i help [usr] hi i called up earlier i was just wondering if anyone's been able to get in touch with the local person yet or not sorry [sys] ok have you got an appointment already booked in [usr] no i phoned up to book an appointment and they said they'll get in touch with my local person and then get back to me but i haven't heard anything back i was just wondering if anything's been done [sys] ok let let me have a look what's the postcode of your property [usr] hp four three ql [sys] cql thank you i'll just try and get that off with the call i'll be one moment [usr] no worries [sys] your call has been answered by a via ip office extension | 2Chase Call
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