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2018-10-18T03:39:16-04:00 | Desktop | 2 | review | The plane, the food and especially the crew makes you feel special each time I fly Singapore Airlines. | Always top! | 2 |
2018-10-18T02:05:37-04:00 | Desktop | 2 | review | Amazing crew, amazing facilities, great selection of localised food and drinks. All in all, one of the best, if not the best, airlines of the world. | Nothing short of excellent | 0 |
2018-10-18T01:44:51-04:00 | Desktop | 2 | review | I fly to Singapore every year and also use their associated airline SilkAir for any onward flights needed. I always book directly with the airline and early booking produces very good prices. The aircraft are always well presented both in cleanliness, facilities and aircrew. In my view there is no better airline to take if you want a direct flight to Singapore. I always feel I have had the best possible experience that any airline can give on long haul | Singapore airlines | 0 |
2018-10-18T01:12:04-04:00 | Desktop | 2 | review | long flights 2x 7 hour flights i meal and snack on both flights drinks and meals included came round with water and fruit juice a few times blanket and pillow on seat every flightwe were given wet wipes at begining also like a soap bag with toothbrush toothpaste eye mask earplugs in it on each flight had own tv screen and issued earphons each flight very pleasant and helpful | long flight really looked after us | 0 |
2018-10-18T00:59:02-04:00 | Desktop | 0 | review | Service on board still outstanding although Quality of meals has decreased.
On ground their customer Service is pathetic or let's say not existing. Booking with their agency is a nightmare and they charge ridiculous fees (CHF 150.-) per Person. You end up with higher fares and the result does not match with your request. If you transmit a formal complaint to the customer relation Team in Frankfurt, they simply ignore it. Pitty also that they have started to charge for seat reservations. I think that's completely the wrong strategy for a 5 Star airline. After using Singapore Airlines for many years I am shocked about their appreciation towards customer needs. Book them online or choose another Airline. | Customer Service???? | 0 |
2018-10-18T00:14:23-04:00 | Mobile | 1 | review | My main complaint relates to the business lounge at Denpasar airport. This is VERY ordinary. Tired sandwiches and some other pre prepared offerings. The toilets are a disgrace. Not good enough.
On the plus side, the business lounge at Changi is great. Plenty of choice and freshly prepared.
For the actual flight, I missed the personal vials of hand cream etc. Qatar Airways has a much better overall Business Class experience. | Should lift their game. | 1 |
2018-10-17T23:15:17-04:00 | Desktop | 2 | review | From check in to transit in Singapore and onto Chennai India and baggage collection flawless. Service on board with crew excellent.The cabin tidy and clean with good legroom. When you want the best, you fly with the best. | The best | 0 |
2018-10-17T21:27:00-04:00 | Mobile | 2 | review | Spent 2 days business trip in Osaka. Fast and friendly check in at SIA counter. Generous 40kg luggage allowance. Nice lounge and refreshments. Great inflight service as always. | 2D business trip | 0 |
2018-10-17T18:34:12-04:00 | Desktop | 1 | review | SIA are now operating the 787 Dreamliner on some Perth to Singapore flights. This is a nice aircraft to travel on however the 3-3-3 seating configuration in economy is very tight. The seats are very narrow and there is literally nowhere for your arms to go while eating. Also I think it's time all airlines did away with reclining seats, there just isn't enough room when the person in front decides to recline into your limited personal space. | Nice aircraft but cramped economy layout | 0 |
2018-10-17T18:27:46-04:00 | Desktop | 2 | review | I have no complains, only pure compliments for all the excellence that Singapore Airlines is offering its flights! Seats are very comfortable, food was top notch, and the entertainment options that you can watch is just absolutely incredible.
I was a bit worried at first, because I was visiting a lesser popular destination in China, but surprisingly, the trip was way beyond my expectation!
Kudos to the team! Will definitely take more SQ flights, if it is in the given options.
TIP: If you are visiting YUNAN, CHINA --- As a travel blogger, I am very keen on getting that experiential adventure of a place. I decided to reach out to ZOMYA.CO Cultural Tours to help me undergo an off-the-beaten path kind of Yunnan Province. Highly recommended, especially if you do not speak any Chinese language, but want to get that less touristy kind of China travel. | As always, SQ Flights Are the BEST! | 1 |
2018-10-17T15:37:36-04:00 | Desktop | 2 | review | The A380 suite is innovative. Passengers really feel that they are in their own small sitting room, with a comfortable stand-alone chair, and a separate bed. The colour scheme is relaxing and perfect for long flights.
I appreciated the removable tablet - it controls virtually everything in the suite. Once the sliding door is closed, I had all the privacy necessary for a cozy flight. The bathroom reminded me of ones on private yachts - bright, spacious and clean. I especially like the make-up table with an excellent mirror and stool.
Meals were really well-balanced and the choice of wine was good.
However, it was the staff service attitude and efficiency that really made this flight special. Nothing is too much trouble, their anticipation of client needs was exemplary and I didn't have to ask for anything.
Wish all airlines are like that. | Incredible Service | 3 |
2018-10-17T13:52:44-04:00 | Mobile | 2 | review | We flew business class with Singapore Airlines from Melbourne to London return in June/July this year. As we have found is usually the case, the service with this airline was fantastic- the staff are friendly and happy to accomodate any request. The food was also top class. The flights were comfortable, with a good range of movie options. This will always be our airline of choice for long- haul flights. | Wonderful service | 3 |
2018-10-17T13:14:47-04:00 | Desktop | 2 | review | Very enjoyable, comfortable seating, reasonable food by airline standards and the service was exceptionally good, have flown Singapore Air before and will certainly fly with them again. | As usual Singapore Air prevails | 0 |
2018-10-17T10:54:43-04:00 | Mobile | 2 | review | If you can afford to, Singapore Airlines is the way to fly! Comfortable seats, great service, yummy food, and fantastic inflight entertainment (usually spoilt for choice and end up not sleeping at all). Can’t ask for more except would be nice to get an occasional upgrade :) that would be such a bonus!
My flight to Perth was a late night one and I had vowed to sleep from start to end but there was just so many new movies and tv shows to catch up on! The flight crew were very attentive all throughout with water/juice/snacks. Seats were comfortable and my favourite appendage - the footrest! - was available on this flight! Yay! Short people like me LOVE the foot rest - one of the many reasons why I fly SQ!
My favourite part is the meal and it always comes with an ice cream dessert! I mean hello! Love it! Oh and I love that the headphones are now ear buds— so much more comfy (Cos the previous ones would press your ears down and that hurt after hours of movies or tv shows!) and ear buds cut out all baby screams and crying! Win! | Great way to fly | 0 |
2018-10-17T10:12:14-04:00 | Desktop | 1 | review | Smart hostess serving passengers with real smile gives staying at own home
sometimes male attendance forget customers request to offer like water for thirsty etc., | excellent hospitality and customer service | 0 |
2018-10-17T09:26:49-04:00 | Desktop | 2 | review | Singapore airlines is one of my favorite ways to fly, the staff are always available to assist with any issues that may arise, they are courteous and happy in there work. the plane set up-even in economy- has enough room for all. Really enjoy flying on the A380, what a machine, well done team. | Flying high | 0 |
2018-10-17T08:10:16-04:00 | Desktop | 2 | review | my wife and I where celebrating our 40th wedding anniversary by going to Thailand for the first time, we where flying out on my wife's birthday from Manchester.
when we got to the airport I realized I had forgot to pick up the passports and had to dash back home to get them taking my wife's mobile with me, the Singapore airline staff at Manchester was extremely helpful towards my wife, especially a member of staff call Steven, who let my wife use his phone to check on my progress, when I got back to the airport I thanked him for helping my wife and looking after her.
The helpfulness and cheeriness didn't end there it was the same on the aircraft, always smiling and always ready to help and assist.
On our return journey back home to England, my wife got bit by a mosquito on her left finger and arm, we thought nothing of it at first but when it started to swell up I got a bit concerned as she doesn't normally react like that, I asked a stewardess if they had anything my wife could apply to the bite, she came back with a cleansing wipe and some antiseptic cream them the chief steward came and ask if she was ok and that if she needed a doctor they could arrange it for when we land, he kept checking on her and offered a cold compress to help get the swelling down, I thought the attentiveness and concern was exemplary, it put us at ease.
On the first leg of our 3 leg trip back to England a member of the staff gave my wife a birthday cake and a small gift, and said it was from Singapore Airlines, we thought that was a great gesture which (pardon the pun) put the icing on the cake for our holiday.
We would love to fly with Singapore Airline again and would highly recommend them to anyone, they really look after you from start to finish, that's why we have given them top mark's | best airline yet | 1 |
2018-10-17T07:23:00-04:00 | Desktop | 2 | review | As always Singapore airlines deliver. Friendly crew good food and relatively good seats for economy. It is my choice of airline when travelling to India | caring crew, | 2 |
2018-10-17T06:41:18-04:00 | Mobile | 2 | review | Long flight at 2355 hrs! One can sleep most of the journey! Nearly 13 hours! Good meals are served on flight! Flight staffs are v friendly and nice! I enjoyed both the dinner & breakfast on board! SQ always serves the best meals! Good entertaining on board too! You can watch a few newly released movies too! I had a pleasant journey! | Smooth flight! | 0 |
2018-10-17T05:15:14-04:00 | Mobile | 2 | review | I have always flown in economy class and the leg room always felt adequate and comfortable. SIA is always keeping their inflight entertainment system updated and I would always find something new to watch on my next trip. But it be nice if the system comes with a function to return to the part of the movie that you had left off. | Good Leg Room for the Price | 0 |
2018-10-17T02:48:05-04:00 | Mobile | 0 | review | On the second leg of my flight to Sydney which originated in Manchester I was groped while asleep by the passenger next to me. I had been travelling for over 18 hours by this point and when I woke to find another passengers had running and squeezing my thigh I was shocked and frightened. I didn’t know how to discreetly report it to cabin crew and quite frankly just wanted to get off the plane. When I landed I was in tears. My friends encouraged me to write an incident report and send it to the airline. The airline were shockingly unsympathetic and unhelpful. They told me it was a police matter and nothing to do with them. They were cold and unsympathetic. They told me all the things they could have done had i reported it on board. There was no sympathy or understanding of how difficult my experience was. I was also provided with incorrect information about how to report the incident to the police which worryingly indicates to me the airline has not got a grip on the issue. I can’t find the words to express my disappointment adequately. Passenger safety extends beyond showing people where life jackets and emergency exits are. These issues need to be taken more seriously by the airline. | Appalling customer service | 3 |
2018-10-17T02:08:49-04:00 | Desktop | 2 | review | large aircraft, great crew, decent enough food. Entertainment was not good and the controls were not comfrrtable. Seat too was ok but not really comfy. Its also upsetting when you are the first to check in online and you get only a small handful of middle seats to choose. Thats unfair. | everything in order but something missing | 0 |
2018-10-16T23:56:32-04:00 | Desktop | 2 | review | Ground staff is amazing, flight attendant is superb. business class in Airbus A380 is very comfort, the seat is very big. i have a good food, service and nice experience in the sky | Very Comfy and Service Excellent In Business Class | 0 |
2018-10-16T23:34:06-04:00 | Mobile | 2 | review | Top notch service!! From A-Z. Very highly recommend . Most definitely will fly again with Singapore airline . I love it | It’s just perfect | 0 |
2018-10-16T23:10:50-04:00 | Desktop | 2 | review | Still at its best and excellence of her class and above all other airlines in the world other than Emirates, SQ is still by far the best way to fly!
The journey was so smooth and comfortable that by the time I was relaxing to the flight, we are about to land! | Really a great way to fly! | 0 |
2018-10-16T22:38:09-04:00 | Desktop | 2 | review | CYC + G ( 18.07.14 )
My family ride this flight for Singapore trip. We had no problem until arrive, and the same when come back to Korea. The staff, facility and the food was good to us. | Good flight to Singapore | 0 |
2018-10-16T17:11:12-04:00 | Desktop | 2 | review | Fly with new Dreamliner Boeing 787-10 from Singapore to Bangkok return. Very good service as usual, Because it's a brand new aircraft, the technology is very impressive. But the seat is bit narrow in the economy class, the B-777 seat is much comfy. Even when you want to move your hand when you eat is very limited space. | Brand New AirCraft is not always more comfortable seat | 1 |
2018-10-16T14:44:15-04:00 | Desktop | 2 | review | Singapore Airlines' premium economy seats are comfortable and spacious. The cabin service is excellent and the food selection and quality was the best I have had on an airline for a long time. | Comfort in Premium Economy | 0 |
2018-10-16T13:37:39-04:00 | Mobile | 0 | review | I had family travelling with me so my so and daughter asked for Chicken as per lunch order the flight steward serving we have ran out because the airline only orders 50 50 food fish and chicken only
I have advised we paid extra to fly with singapore airlines, we never fly again
CEO of this company needs to review his position on these matters be ause it reflects him for his management experience
Advise book yoir meals in advance otherwise you will die in this flight without food | Pathetic Food | 0 |
2018-10-16T11:45:22-04:00 | Mobile | 2 | review | We have flown Singapore airlines numerous times over the years, always in Economy. So we thought we would spend a heap of frequent flyer points and try Business class with them this time. I have flown Business class in Qantas and Virgin over the years but my wife had never flown Business class. Checkin was efficient and seamless, we were given fast track cards for immigration, advised where the lounge was and that our boarding group was second. The lounge in Melbourne was small dark and adequate, great drink selection and limited food options. The plane for this flight was a 777-300ER wide body plane, leaving at 3.40pm, we had found the legroom in Economy to be better on this aircraft in the past. But nothing compares to the space we had in Business. We were seated in row 12 seats D and F. ( there are only 4 seats per row in Business ) This is in the ‘mini’ cabin just behind first class, and I would absolutely recommend seats in this section, check seat guru or expert flyer websites to check your seats. Remember you can preselect seating months out with SQ. Boarding we were met by name and shown to our seats, our coats were taken and hung up, and a welcome glass of champagne or juice offered. They also cam by later to check what we wanted to drink after take off. This flight was a 7 hour one but still two meal services scheduled. Entree was seared tuna salad, main we had ordered from SQ’s ‘book the cook’, I chose lamb shank curry. There were a selection of warm bread rolls including garlic bread. Desert was a choice of two, ( I got both as there were spare, and I asked ;) ), after desert was a cheese and fruit trolley with a variety of cheese and quince paste, dry nuts, dried fruit and fresh fruit. After this coffee and chocolates were offered. On every course there were matched wines offered, from France, Italy, Spain, Australia and New Zealand, with recommendations made for each course. The chair was able to convert to a fully flat bed. I watched a movie and had a nap reclined but not in bed mode, it was still very comfortable, giving me a 2 hour nap. After my nap, I watched another movie, and another meal was served. Overall a very food rich flight. We had a 4 hour transit in Changi before our next flight to Paris. | First time flying SQ business class for my wife and I did not disappoint | 0 |
2018-10-16T10:13:16-04:00 | Desktop | 2 | review | Service was excellent. Check in was easy. Fast tracked through customs. Lounge comfortable, food good. Boarding was easy. Flew 777 312 for 2 legs. Chairs in business class very large and comfortable. Plenty of storage space. Staff wonderful. Ability to pull chair down and into a bed was not difficult. The bed very comfortable. I am 6 3 and was comfortable. It is unusual sleeping on an angle, but more than manageable. Highly recommend the airline. They are comparable with Qatar and Etihad without a doubt. | Great Service | 1 |
2018-10-16T08:05:46-04:00 | Mobile | 0 | review | Had the unfortunate worst seat right behind the A380 and the pantry light was constantly on and made sleeping near impossible.
Food was terrible.
Lavatories were a mess and disgusting.
Not worth the high premium charged by SQ and I would prefer Qatar anytime. | Worst business class experience | 2 |
2018-10-16T04:58:33-04:00 | Desktop | 2 | review | Great experience on the new plane to Singapore Service all round was good on the plane We always fly with them I should have joined there Krista club but that’s something my travel agents should have suggested to me over the many years
The lounge in Changi is perfect all that you need and more | New plane to Singapore | 0 |
2018-10-16T04:22:07-04:00 | Desktop | 2 | review | Unfortunately mine and my neighbours headphones did not work. Also the seat pocket was broken.
Service was unremarkable; why oh why do they take so long to come round and clear away after a meal (this applies I think to all airlines).
Food unremarkable.
I'll be returning to QANTAS next time. | Disappointing | 0 |
2018-10-16T03:17:54-04:00 | Desktop | 2 | review | had a 13 hour flight from Manchester to Cambodia with a 2hr stop over at Singapore airport. the flight was pleasant the seats are comfy with plenty of room, had a goods choice of films and the food was goods better than average for airline food | good flight | 0 |
2018-10-15T23:26:59-04:00 | Desktop | 2 | review | I finally understood why this airline continues to win many accolades. The seats in Economy are wide with adequate legroom (for Economy standards). The service is what sets them apart! | Professionalism | 1 |
2018-10-15T20:04:32-04:00 | Desktop | 1 | review | I had heard good things about Singapore airlines but was very disappointed. We actually did two flights each way, one from Brisbane to Singapore then onwards with Silk Air to Da Nang and the same on return. Silk Air wasn't too bad although the food wasn't very good. Singapore Airlines food was pretty bad compared to other airlines I have flown recently. Also before we left I was sent an email about bidding for a seat upgrade but it wasn't very clean and I had to Google to get answers. I had paid extra to reserve certain seats as we were 3 people travelling together. I sent a query in to Singapore Airlines by email but their reply was very abrupt and didn't answer my whole query. On our return flight from Singapore the middle seat of three was broken and my daughter ended up getting moved to another seat as it was an overnight flight. All very well but I had paid extra for us all to sit together. Would prefer not to fly Singapore Airlines again, would choose another airline next time I travel that way. A terrible selection of movies, mostly old ones. | Disappointing | 1 |
2018-10-15T19:33:45-04:00 | Mobile | 2 | review | It's a short and easy flight from HKG to SIN, the inflight service was excellent with plenty of entertainment to choose. You can then take a stop over or 2 to 3 hours break before heading to a medium haul flight. Ice-cream is always provided after the normal meal, after having that you can go and brush your teeth with the toothbrush provided by the airline. Then sleeping or enjoying the movies will bring you to the designation~ Most importantly, the airfare is much cheaper than a direct flight which may not have excellent service. | Good deal to fly to Aussie from HKG to SYD via SIN for a stop over | 0 |
2018-10-15T18:37:41-04:00 | Mobile | 2 | review | Service level for SQ is good.
The staffs is very friendly, the leg room and the seat is big enough. The prawns noodles is nice. 1 of their signature dish.
Singapore Airlines always is our first choice. | Service Level | 1 |
2018-10-15T16:51:10-04:00 | Desktop | 2 | review | Superb comfort and very quiet. Onboard entertainment was excellent. The food and snacks were lovely. The flight attendants were fantastic and catered to your every whim. | Best airline ever! | 0 |
2018-10-15T14:00:51-04:00 | Desktop | 2 | review | My sister & I flew Singapore Airlines Premium Economy from NY-Singapore just last week. We flew in an Airbus A-380 and cannot comment enough at how comfortable our seats were. We had plenty of leg room and were able to recline an adequate amount to allow some sleep. There was a large video screen on the back of the seat in front us and we were supplied with large earphones. In addition, the list of available videos was truly impressive. The outer wall/window is a few inches from the seat contributing to a sense of spaciousness (we sat in the H-K row). We took advantage of the "Book the Cook" service and were very impressed with the quality of our meals. All attendants were very professional and welcoming. We feel we received excellent value for our money and would recommend SIA Premium Economy to anyone flying a long-haul flight. (We wish they flew to Hawaii, but alas they don't..) You know when you're offered Champagne at the start of a flight that you've likely made the right choice!!! Hope to fly SIA in the future. Excellent airline !!! | ALL the 2s are true !!! | 1 |
2018-10-15T11:11:51-04:00 | Desktop | 2 | review | Having seen the ratings for this airline I was delighted to find that I could book a direct return flight between Manchester and Houston. The flights were easily up to the standard of your previous reviewers. Staff were friendly and the service was exceptional. The quality of food was excellent and I recommend going for the Singapore style of cuisine if you have a choice. Our seats were spacious and very comfortable.
Of particular note was the entertainment console provided which gives you the widest range of programmes possible. | Direct flight to Houston from Manchester | 1 |
2018-10-15T08:48:05-04:00 | Mobile | 2 | review | After 20 return long haul flights from Britain to the USA, this was easily the best economy experience so far.
In all areas this airline outclassed Virgin, Delta, British Airways, Thomson and Thomas Cook which are the other companies we have used.
The baggage allowance was a very generous 2x23kg, which we have not had for many years with the other airlines. Flights were on time, seats comfortable and not so cramped, good quality screens to watch the movies, and smartly dressed,polite, friendly efficient staff all added to make this the first time the long journey has not been an ordeal.
The food was better too- and so much of it! The drinks service was plentiful, the meals a cut above the usual, and, in between the two hot meals going out, lunch and dinner, 'delectables' were served, which could also be requested at any time. These included crisps, sandwiches and bars of chocolate. On the return flight it was a pleasant change to have both a hot dinner and, unusually, a hot breakfast too.
I hope to fly Singapore Airlines again, they have certainly raised the bar in economy travel. | Best long haul flights so far | 2 |
2018-10-15T05:24:25-04:00 | Mobile | 2 | review | Very efficient crew. Excellent service. Good food and drinks! Would fly with Singapore Airlines again. | Flight to London | 0 |
2018-10-15T03:11:19-04:00 | Desktop | 0 | review | I have a 5 year old son travelling, call was made for children travelling to come forward, I took my little one in front and then the staff named Neham actually was coordinating the passengers inline, on the 14th of October, I was sent back three times back and he allowed every other passengers, fine but he was rude as well, I paid extra dollars to fly with Singapore Airlines but I think this was my last trip I used Singapore Airlines for all my flights abroad but with the staff attitude he was very rude to kids and why should we choose this Airline when in return passengers and family don't get respect, I complained to female staff who gave the name for this man I forgot to get the girls name
Singapore Airline needs to review staff in India towards the attitude and behaviour with tourists
Certainly me and my family wont be travelling better Choose these Airlines, Quantas, Fiji Airways, Air India, Emirates, at least you pay little less but definitely you will get respect
Rubbish Service
Thankyou
Praneet Gounder | Worst Experience from Staff in Delhi | 0 |
2018-10-15T02:30:40-04:00 | Desktop | 2 | review | Such a pleasure to fly with such an experienced airline and crew. Nothing too much trouble even with a short stop in Changi to refresh. Anything you wanted to know they were able to help you out, This was our second trip to Australia in 2012 and was rather an emotional one and the crew were very sympathetic and helpful. | Wow what an airline | 0 |
2018-10-15T02:02:15-04:00 | Desktop | 1 | review | I suffer from chronic back pain and during a 13 hour flight may need to adjust my seat from flat bed to upright every hour to relieve pain. Previously this was a no brainer as I could change position of seat at will. Not any more on the 380. To obtain flat position and to return to upright involves calling a crew member to do a tricky manual flip/flop motion. they actually don't want you to do it. They have been trained in this procedure. This means the seat armrest control only allows you to extend the footrest and tilt the back to 45 degrees. and yes you have to position to sleep at an absurd angle to get your feet into 'the hole'.
Frankly we find Qantas, Qatar, Emirates are much better suited for us. I hated calling the crew so often to adjust the seat and it would take practice to do the manual flip flop procedure. Meals were no better than most other airlines but the seats are wide. | Not for us | 1 |
2018-10-15T01:48:16-04:00 | Desktop | 2 | review | One of the most customer friendly airlines with lots of comfort. The food options are very good including for vegetarians and the crew are very hospitable | Singapore airlines is a travelling delight | 1 |
2018-10-15T00:59:01-04:00 | Desktop | 2 | review | Recently our family of four were very fortunate to travel first/suites class from Melbourne to Hong Kong return. We were absolutely pampered and spoilt by the Singapore Airline crew. They were friendly and professional and very personal. We had many great conversations and shared many travel tales. The food was top notch, especially the lobster. It still amazes me how they can achieve such a succulent texture with the minimal equipment that they have. A special shout out to Uncle SIA "Desmond" and Cassandra. My daughters still talks about you all and their amazing flying adventures. It is not a surprise at all that they are voted the world's best airline to fly year after year. Thank you SIA. | The new Suites class is to die for! | 2 |
2018-10-14T22:45:11-04:00 | Mobile | 2 | review | As a frequent travellers and flyers, I can only say, my title says it all from booking in to disembarkation. everything went so smooth and the ground staff, airline staff, Pilot and crew made our 12 hour trip a breeze. No complaints or 0s from us, we'll defiantly use Singapore Airlines again. One thing they could inprove on, is the inflight the film selection, it's pritty boring!!! hope you enjoy your flight as we did. If you found this review helpful, I'd appreciate your tick, thanks. BM | Superb flight and service | 1 |
2018-10-14T22:36:22-04:00 | Desktop | 2 | review | In general, SQ's service has always been good. Trusted by my family since the 80s. As much as I would like to support local, I would only take SQ if the price is right. There was a deal for this trip to HK that made flying with SQ more desirable than taking budget.
The seats felt awkward for me. I am 1.58m but I felt that that the table was too low for me.
There was only noodles left by the time the service staff came to me & unfortunately part of the noddles was hard. So I only ate half of it. To my surprise, the coffee cup that came with my tray of food was broken.
I was still eating the hot dish when the air stewardess was came around with ice cream. So I told her, "Maybe later." Without prompting, she came back after my meal to ask if wanted my ice cream now.
The movie selection was updated & I couldn't resist watching 2 shows on board. | I expected more | 1 |
2018-10-14T20:41:47-04:00 | Desktop | 1 | review | I have mostly had good experiences with Singapore Airlines.
But recently I had to make a trip from Singapore to Tokyo
on Singapore Airlines, which was really bad.
The flight left Singapore Changi airport at midnight.
Normally they serve one round of beverages, followed by a meal,
followed by another round of beverages.
This time, they served around half an ounce of Ginger Ale in a glass, which was around all that they served during the entire flight!
(I looked around me and found that other passengers were being served
similar minuscule quantities too.) Maybe the cabin crew were in a bad mood that day...
I don't know....
Instead of "Dinner" they had a "Refreshment" which was a freezing cold
Kati Roll type thing which was around the size of a Mars Bar!
(I was being Polite by writing "Mars Bar" since it would be rude to write
what it Actually resembled, in a public forum like this.)
Most of us would have preferred to have just gone to sleep, with the lights off,
rather than be kept awake for around two hours, just to eat this unpalatable dish.
The flight lasted seven hours and they started to serve breakfast, which wasn't
great either, when turbulence started and they didn't serve coffee or tea at all.
I had heard of some flight where the passengers seated in economy and the ones
in business class get the Same meal....but the difference would be, that the people in economy would have to eat whenever the cabin crew served the food, while those in business class could choose when to have their meal! During this flight, I really wondered what would be the fare served in business class.
On another note, the facilities at Singapore's Changi airport are Fantastic!
When we scan our passport, the machine prints out our boarding pass, after which we just drop our suitcase on a conveyor belt at the check in counter and the suitcase is just whisked away!
The food options at Changi are really nice too.
My experience with The Coffee Bean And Tea Leaf in India has been mostly not all that great. But All their outlets that I have been to in Singapore have been Fantastic, including the one at Changi aiport. Be it their pizza, hot chocolate or cheesecake, the standards maintained are uniformly high.
Thanks to this joint and a really nice Sushi place at Changi, my Singapore/Tokyo flight became significantly less unpleasant. Thank you, Changi. | Tiring trip to Tokyo | 0 |
2018-10-14T15:38:29-04:00 | Desktop | 2 | review | This was the last leg of our trip to Europe, on a newish A350-900. The seats seemed to be better than the A380, and were quite comfortable. There were new movies on offer, and the service was typical SIA great. The seats were three abrest, and a bit squeezie , but typical economy class. We have been very impressed by the service from Singapore Airlines throughout our trip, and this one was just as good. Great airline. | Good flight in nice new aircraft | 2 |
2018-10-14T13:20:39-04:00 | Mobile | 1 | review | Everything I head of Singapore Airlines from LAX to Tokyo was correct. Their lounges were very disappointing both here in Los Angeles & Tokyo. In business class the service was okay nothing outstanding. The flight attendants were nice just like other airlines. | Family Vacation | 1 |
2018-10-14T11:29:45-04:00 | Mobile | 2 | review | The plane was spacious and the staff are friendly and food was good and nice with clean environment
They provide me with wheelchair but left me stranded at travelettor
I manage to use m walking stick and walk to arrival hall
I would recommend to average travellors but please dont leave us stranded | Sq224 | 1 |
2018-10-14T10:49:02-04:00 | Mobile | 2 | review | We couldn't fault the flight, the service, the whole experience. The flight crew did everything possible to make sure each and every passenger got an excellent level of service. We would definitely recommend this Airline if flying long haul. | Relaxing | 0 |
2018-10-14T10:19:43-04:00 | Desktop | 2 | review | Exactly what could be expected from Singapore Airlines: excellent seats, good food and a very personal service. | Very personal service | 1 |
2018-10-14T04:30:39-04:00 | Mobile | 2 | review | Wonderful flight with a little extra pay you get a lot. Seats are much wider and meal selection is quite good.
Seats are very comfortable and cabin service and care is very good.
Cabin was clean and quiet. Highly recommend | Visit to Calcutta during Puja | 0 |
2018-10-14T04:12:30-04:00 | Desktop | 2 | review | Had four excellent flights from London to Melbourne and back. The flights were a very good price and all aspects of booking was done perfectly. The flight attendants were helpful and friendly throughout the long flights. The planes were clean and modern and there was enough room even in economy. They have an excellent entertainment system to spend the hours and the food was of very good quality. Would fly with them again at anytime. | Four great flights on Singapore Airlines | 0 |
2018-10-14T03:48:24-04:00 | Mobile | 1 | review | I have always LOVED SQ until my last flight. It has been a while but sorry SQ you are slipping behind. The inflight entertainment system had to be re-set multiple times and still did not work for some seats. My seat did not match the programme in the seat. The crew while Ok were not the Singapore crew of the past. Meals were average. While I would not say don’t fly - the up and coming new airlines have certainly started to shine above | SQ - you got to keep up with the other airlines | 1 |
2018-10-14T01:43:23-04:00 | Desktop | 2 | review | Very good flight on time very helpful staff and loads of smiles plane clean and tidy was given a good choice for lunch and snacks offered drinks throughout flying time lovely smiles and goodbyes when we were at our destination have flown with them before several times and will again | Great fight | 0 |
2018-10-14T01:19:03-04:00 | Desktop | 2 | review | I've flown QANTAS (excellent), Etihad (great), Air New Zealand (average) and now Singapore Airlines overseas from Australia and all economy class. I know there are loads of airlines out there that I haven't flown, but if I had to pick one right now to fly overseas, I'd pick Singapore Airlines. We had a midnight flight that we missed (I had midnight of the next day in my head)! Despite booking with Opodo (which I don't think I'll ever do again, but that's another story) the Singapore Airlines customer service people couldn't have been more helpful. Check in staff were cheerful and helpful at Tullamarine (there was an issue because one of the tickets hadn't been issued with a middle name) and during the flight both to Phuket and back, the onboard staff were professional and cheerful. My husband also left his phone on the plane on the way over, which they found and delivered to our hotel's shuttle bus driver the next day when he went to pick up other guests. I was very impressed with the whole trip and would highly recommend their economy class facilities. | Stress free flight and excellent customer service before, during and after the flight. | 0 |
2018-10-14T00:09:59-04:00 | Desktop | 2 | review | My wife and I flew to Singapore in September. It was a special occasion and we treated ourselves to Business class. Expensive, but as is it a 13 hour flight, we decided it was worth it. The plus bits. Both flights were morning take off, so it meant we could forego breakfast before leaving for the airport and eat in the business lounges, and at both airports the buffet breakfast were OK. The lounge at Singapore definitely the better of the two, but no real complaints about either.
Check-in, boarding, welcome aboard all fine. Stewards on the flight were attentive and friendlly. Food and refreshments were good and nicely distributed over the flight. As we were in Business class we had the seat/ bed cubicles, which I have to say are a real treat.
There is also Wi-Fi on the plane, which is free in a Business. Be wary though of getting caught with Data roaming charges from mobile data as your devices may not be in Airplane mode,
The annoying bits, which are not so much The airlines fault as annoyances with the seats/cubicles. First it is almost impossible to have a conversation with the person next to you. If you are travelling alone, you may consider that a real bonus. If you are travelling with someone, may be less so.
The cubicles also make it difficult to walk around on the flight. There is less need as the cubicles are very comfortable, at least for someone of my average size, but you cannot easily just walk around the plane.
Finally, Singapore Airline’s web site is not the best. It is slow and not very reliable.
Overall, did enjoy the experience, and nothing to complain about, but at the price, It was what it should have been. | A good experience, everything smooth, but at the price so it should have been | 0 |
2018-10-13T23:45:04-04:00 | Desktop | 2 | review | We returned to Singapore on our way back to Melbourne with a long flight which started in the morning, and finished in the early morning in Singapore. It's a long flight, but lots of movies. It's very hard to sleep on any aeroplane in economy, and this was no different.
Great service and meals from the SIA crew as normal. Great airline. | Long flight | 0 |
2018-10-13T23:29:52-04:00 | Desktop | 2 | review | Recently returned to Hong Kong from Christchurch with a layover at Changi Airport with Singapore Airline and found this to be a very good flight, similar to what we experienced a couple weeks earlier on our HKG to CHC flights.
Check-in was timely, flights departed and arrived on time, luggage was handed property. Flights were comfortable, well-serviced and overall very good. Layover in Singapore was less than an hour and uneventful. Seats had adequate legroom and were generally comfortable, allowing for sufficient sleep during the flight. In-flight entertainment and meals were good enough.
Overall, another seamless flight - a good measure of success when it comes to long-haul, economy class flights. We continue to feel rather 2 when it comes to flying with Singapore Airline, a carrier we will gladly use again in the future. | Another very good flight with Singapore Airline | 1 |
2018-10-13T23:08:35-04:00 | Desktop | 0 | review | I was not particularly impressed with our seating had more comfortable seats with extra leg room but I did manage to sleep for a few hours. However I was quite shocked at the quality of food served on this flight. Would have to be some of the worst experienced & Singapore Airlines have always been 1st choice for us & of course have always had brilliant reputation not any more it would seem. The young flight attendant was perfect but the male attendant certainly was not. What has happened!!! | Singapore Airlines Premium Economy - Disappointment | 2 |
2018-10-13T20:08:42-04:00 | Desktop | 2 | review | Short flight from Penang to Singapore was very good. Service was excellent and the aircraft very neat and clean. Only problem was checking in due to the very confusing terminal and lack of information on arrival. This is not the airlines fault, but the very poor state of the Penang International Airport. This si an ongoing problem with no relief in sight. | Flight from Penang to Singapore | 0 |
2018-10-13T19:56:29-04:00 | Desktop | 2 | review | This flight left Singapore at 1.30am, and was never going to be all that enjoyable, however once again with SIA, the service was fantastic. We had booked extra legroom seats, next to the galley and toilets, which wasn't the best place, however we had time to chat to the hard working staff. Friendly, beautiful people, and we complimented them to the airline for a job well done. Good food, lots of new movies. Best it could be for a long overnight flight. A380 aircraft. | Very long flight | 0 |
2018-10-13T19:50:39-04:00 | Desktop | 2 | review | This was a daytime flight on a Boeing 777. This aircraft was fairly modern, with a large screen and lots of movies. The seats were OK, and the aircraft was clean. The outstanding feature of the flight was the service provided on board. The meal was great, and the service was friendly and efficient. I have never known an airline that collects your meal so quickly after it's finished. A big plus for us. We even took the time to E mail SIA and compliment the staff on their service. First time with SIA but not the last. | Great flight with wonderful staff | 0 |
2018-10-13T18:43:43-04:00 | Desktop | 2 | review | The connection is quite good. Just over 4 hours lay off in Singapore. Since the departure is late night from Dhaka, you need a break with some time for a wash and to freshen up. So you have ample time in the lounge. As usual, the in flight service and the service in the lounge is quite good. | A convenient flight from Dhaka to Canberra | 1 |
2018-10-13T16:25:56-04:00 | Mobile | 2 | review | We were delaying in Singapore due to weather and the airline not loading our bags in lightning but surprisingly other flights were taking off? The flight itself was really good with modern facilities on the Dreamliner aircraft. Food was really nice and staff helpful. | Delayed but great flight | 2 |
2018-10-13T16:22:37-04:00 | Mobile | 2 | review | No kit on boarding which used to add a special touch. The 777 is getting a bit dated with a laggy entertainment system. Staff are always amazing however :) | Great but not like it used to be | 2 |
2018-10-13T15:45:13-04:00 | Desktop | 2 | review | Having flown Singapore airlines before and being impressed we decided, for such a long trip from Perth to Rome and then our return leg from Paris to Perth via Singapore in both directions we decided to fly with them again. A decision we glad we made. The service, food, flight itself and the experience of new planes, such as the 380 was fantastic. They are so much quieter and this helped me as I am not a good flyer. One good recommendation if you are not a good flyer is to have a couple of days break somewhere on the way to your destination and on the way back if it is a long trip such as this. We did this coming back by stopping in Singapore on the way home and it was perfect but going to our destination we didnt and it was a bit too long if you are not a good flyer. The inflight service and entertainmemt was great with lots of choices of movies, music, kids stuff, games and comedy or TV programs. Overall the experience of flying with Singapore Airlines was fantastic and one we would always do for such long trips again. Excellent. | Singapore airlines all the way | 0 |
2018-10-13T10:34:41-04:00 | Mobile | 1 | review | first time try to fly Premium Economy we are very dissapointed because our expectation were not met.except for the chairs they are a bit bigger.for some ppl more comfortable.on the other hand the the food is the same as in the economy class n in our case below standard.wine offered are very low quality.if SQ wants to give amenities better something a better quality or not at all.in our opinion this upgrade from economy class by far not worth the price. | dissapointing flight | 0 |
2018-10-13T09:28:05-04:00 | Desktop | 2 | review | We always try to get this flight if we can as it gets to Singapore the next day at 7:30am so you get the whole day to start with.
We have done this trip quite a few times and without a doubt this is the best airline I have flown with . The food and service level of comfort are just spot on. | Fantastic as always | 0 |
2018-10-13T08:26:27-04:00 | Desktop | 0 | review | As mentioned we normally enjoy, love and prais SQ. On this particular flight everything was just awful. The crew had zero smiles to offer. One plastic cup of water with no refills during a 2 1/2 hours flight (including wating circles over SIN). Assigned seat for Gold members at the back of the plane and the food was average at best. This flight felt like a charter or low cost airline experience but with the SQ price tag and came with a crew as unfriendly as on ... I've never experienced in 20 years flying SQ. | We normally love and prais SQ but this one was simply awful | 2 |
2018-10-13T07:55:43-04:00 | Desktop | 0 | review | With all the technology at disposal in Singapore Airlines. The one thing SA could simply not get right is a non- functional website. Your booking engine sucks, redemption online is a complete disgrace, doesnt allow passengers to book redemption only over the phone, had to call singapore, because there was no official office in UAE, although they have a third party who has no control over redemption (krisflyer.) Even the worlds worst low cost carrier probably has a better user-friendly website. Calls for some IT dept ovehaul. Website always crashes, payment system doesnt work. And no one can explain, and give answers. THIS IS A NIGHTMARE. THANK YOU, HAVE BURNT THROUGH ALL THE MILES. NEVER WILL I GIVE ANOTHER PENNY TO SA FOR THEIR CRAPPY SERVICE. | BOOKING EXPERIENCE | 0 |
2018-10-13T04:42:23-04:00 | Desktop | 2 | review | We arrived over an hour early due to favourable tail winds, but had to wait for a stand so gained nothing. Good staff. I Like this airline, but the food on this trip was poor - especially the breakfast! | Food not up to standard | 0 |
2018-10-13T02:51:10-04:00 | Desktop | 2 | review | Best airline in the world. Can’t go wrong flying with them. Excellent service, attentive crew. No regrets. | Excellent service | 0 |
2018-10-13T02:11:56-04:00 | Desktop | 2 | review | The ground and flight crew were friendly, attentive and provided good service. The food onboard was good. The only disappointment is that I would have preferred to travel premium economy but this was not an option on the Adelaide-Singapore service. | Great service | 0 |
2018-10-13T01:02:15-04:00 | Desktop | 1 | review | Food and beverage service is unbelievably poor, food tray was removed even without asking about tea two times, at Dinner and refreshment, some staff members cannot be believed to be trained by Singapore airline we flew much time in this sector this is a very bad experience in neglecting customer request, beautiful menu but not the service | suprisingly bad customer service | 0 |
2018-10-13T00:57:45-04:00 | Desktop | 2 | review | Great airline. Staff friendly. We had a very quick connection and received priority queuing and staff did every thing to make the transition as smooth as possible. Changi Airport is very big, hence we caught the train between terminals. No issues and easy to navigate. | Can't go past Singapore Airlines | 0 |
2018-10-13T00:00:06-04:00 | Desktop | 2 | review | I haven't flown with Singapore Airline for a while but this time because the ticket price was very reasonable and flight time were perfect (arriving Istanbul early), my friend an I choose Singapore.
Overall the flight experience was very pleasant. Plane from Taipei-Singapore was very new with good leg space and comfortable chair. Movies on flight entertainment system was also new and has an USB charger. In-flight food was also delicious, can choose from Chinese or Singaporean style dishes. Plane from Singapore-Istanbul was not so new, no USB charger, but seats were also comfortable. During the 10 hour flight, the crew provided good service, always asked if passengers needed anything. Overall I recommend this flight and would choose Singapore Air again when visiting Istanbul.
PS. If you happen to take Singapore Airline, their safety demo video is the most elegant demo videos I've seen. | Cheerful and helpful staff with good service | 0 |
2018-10-12T22:48:10-04:00 | Desktop | 1 | review | Food was deplorable. Reciprocity non existent at singapore lounge for
virgin gold/ platinum members. Informed as on economy ticket no entrance to lounge.
In phuket with local singapore airline also denied entry to lounge.
Took forever to disembark aircraft in sydney.
In flight movie selection was limited. | disappointed with singapore airlines. | 2 |
2018-10-12T22:40:05-04:00 | Mobile | 0 | review | My wife and I unfortunately chose Singapore Airlines instead of flying all the way with KLM. Service on outbound flight was good standard however return flight was awful from point of check in. My wife was moved from the allocated paid for seat to sit in middle of four people separated from me. Despite an hour trying to sort out their system issues neither Duty Manager Harwan Bin Jaffar not Eric Foo would rectify the problem - so spent entire flight apart - missed opportunity to make use airport facilities but were offered sweets to make up for mix up !! In flight refused to rectify seating mix up Clifford Chua stated he was governed by Ground Staff - awful service and only one person out of entire Singapore Airline crew offered my wife a complimentary drink to make up for the issue - Mohamad Raimi unfortunately one man unable to change our view on this all smiles but no action airline - will never fly with Singapore Airlines again ! | Singapore Airlines - All Smiles No Action | 1 |
2018-10-12T21:52:39-04:00 | Desktop | 2 | review | The journey went seamlessly. Staff at the airport and the aircraft were quietly efficient and attentive. The only minor complaint relates to the very mediocre breakfast prior to landing in Singapore | Seamless travel | 0 |
2018-10-12T20:14:31-04:00 | Mobile | 2 | review | Depart from Changi Airport Terminal 2 Singapore. Airport was superb. Can check yourself or at counter. Assistance available if you need help. At departure gate everything was orderly and on time. Greeted at the plane door by cheerful staff down to the aisle. At the entrance can take your choice of earphone for inflight entertaintment and choice of newspapers.Overhead compartment is spacious. Staff constantly smiling while attending to passengers request. Few minutes after departure passengers were given hot towels to refresh.Meals were served later on which passengers were given two options. If you are on a particular diet restriction pls inform when making bookings prior to departure. I have always like this airline bec they depart on time everytime seldom experience any delays. The staff are very professional. | Trip to Bkk by Singapore Airlines | 0 |
2018-10-12T19:24:06-04:00 | Desktop | 2 | review | I flew in Singapore Airlines Business Class on their new B787-10 Dreamliners. Such a beautiful aircraft, so quiet inside and the business class pods are awesome.
Fantastic service and food. They serve 1 meal on this flight and I decided to have the meal after take-off, rather than before landing. After the meal I had a few hours sleep and woke up before landing. Even though I had a meal the crew still asked if I wanted to have something to eat for breakfast before we landed. Awesome service Singapore Airlines! | Awesome SingAir B787-10 Dreamliner | 0 |
2018-10-12T19:14:41-04:00 | Desktop | 0 | review | to start with as far as any other airline is concerned planes are the same what sets them apart is service, I have flown many different air lines in my life but this one would have to have the rudest staff i have ever encountered it is obvious that looking after people must be a real chore for this airline, | rude rude staff | 3 |
2018-10-12T17:54:18-04:00 | Mobile | 0 | review | I travelled on SIA flight to Santiago via Sydney on my birthday and apparently my husband called the SIA office before our flight to ask if he can arrange for the crew to present me a cake as a surprise. He was told it can be done. However, the event did not materialise. Instead, when we had our connecting flight on Latam where he did not inform them of my birthday, the crew surprised her by wishing her happy birthday. I am really disappointed as if it cannot be done, the office should not have promised my husband. | Disappointing Service | 0 |
2018-10-12T17:29:16-04:00 | Desktop | 2 | review | I was nervous about flying so far without a stopover but the extra room and excellent service in their Premium Economy made the trip very comfortable. I wouldn't fly any other way from now on. Singapore airlines also offers good deeals if you keep a lookout. | Comfort and friendly helpful servce | 0 |
2018-10-12T17:00:34-04:00 | Desktop | 2 | review | The most comfortable flight with exceptional customer service,flight attendants were amazing.Smooth flight great entertainment would recommend and will fly with them again. | Amazing customer service | 0 |
2018-10-12T15:53:42-04:00 | Desktop | 1 | review | Boarding was efficient so the flight departed Changi right on time at 0930 hours, arriving MNL two minutes early at 1303.
The flight was far busier than my connecting flight from Melbourne, and had about 280 passengers.
Service from the crew was very slow. It took 75 minutes to get the basic meal and a drink. They just weren't as friendly as on the leg ex Melbourne.
The KrsiFlyer entertainment menu is best in class: way above any other airline on which I've travelled (more than 20).
The economy and business cabins both look somewhat dated even though the B773ER was only eleven years old.
Overall, still better than many competitors but this 3.5 hour flight was not memorable. | Dated aircraft but good on time performance | 1 |
2018-10-12T15:44:53-04:00 | Desktop | 2 | review | This night flight was operated by the usual Airbus A380 and while it was only about half full or a bit more, there were no seats vacant around me on the favoured upper deck. Unfortunately with the seat next to me occupied, sleep was extremely difficult. The A380 seats are rather hard. The Indian woman next to me hogged the armrest despite her having a window seat.
The flight was uneventful and arrived and departed on time.
Service from cabin crew, especially Kimberly, was terrific. She couldn't do too much for all passengers.
Food was fine - chicken rice - and drinks were plentiful, although the airline only seems to carry Tiger and Heineken beers.
Way above what one gets on Qantas with its grumpy staff. | Excellent cabin crew | 0 |
2018-10-12T15:32:54-04:00 | Mobile | 2 | review | Flew for the first with Singapore Airlines from Sydney to Singapore for a stopover before our European holiday, then with them to Frankfurt and return Paris to Singapore then Sydney, so spent quite sometime with this airline and found everything was excellent. Everything is well organised and so things run well. Very pleasant, so much food just evrything was wonderful. Also one of the best take off and landing i have experienced so smooth. Highly recommend flying with Singapore Airlines | Excellent | 2 |
2018-10-12T14:50:42-04:00 | Mobile | 2 | review | For international travel my first preference is always Singapore Airlines. I've experienced their exceptional customer service as a single, couple and a family.
We travelled as a familywhen my daughter was just 3 months old and then when she was 1 year old and when she's 4. Singapore Airlines have never let me down. Staff will always make sure you have everything you need to care for your child and will always make sure the little ones are happy onboard the flight.
I would always highly recommend Singapore Airlines for any traveller.
I was a little upset with one change they have done to their meal service on the overnight flight from Singapore to Adelaide. They used to serve dinner and a light breakfast (muffin/quiche), but now they only serve breakfast. So have to make you you have your dinner from the airport before you get onboard.
Singapore Airlines is still my favourite and will continue to make it the first preference for all our overseas holiday. I always make sure even our extended family use Singapore Airlines for their travels. | Best airline with exceptional customer service. | 1 |
2018-10-12T13:52:57-04:00 | Desktop | 2 | review | The meals were delicious and the cabin crew came around frequently with water and juice. Legroom was fine. The in-flight entertainment has a good variety of movies, TV, music and other distractions. The WCs were cleaned regularly. My only quibble is the A350 seats have less padding than on other aircraft, so I wouldn't want to sleep but this flight (1205 out of BCN, 0700 into SIN) can be considered a daytime flight from the perspective of BCN time) if you have a a day hotel to check into at SIN. Also I didn't discern any advantage in paying extra for a forward zone seat as I had the opportunity to compare it with a normal economy seat. | Professional service, on time arrival | 0 |
2018-10-12T13:40:21-04:00 | Mobile | 2 | review | I recently travelled from Singapore to Sydney. We were delayed 1 hour so being in business class was very relaxing during the delay. They served us drinks and hot towels and I was reclined watching a movie. The leather seats are very comfortable and wide. The service on board was delightful with very well prepared meals. Drinks were continuously offered during the flight and the senior flight attendant offered to open your doona and place it in you. The man across from me feel asleep and his doona was gently placed on him while he slept. Take a look at the menu . | Comfort | 1 |
2018-10-12T12:32:21-04:00 | Desktop | 2 | review | Flew from Melbourne to Singapore and the service was exceptional. The crew was attentive and authentic, unlike some Middle Eastern airlines. The seats in business class was very comfortable and spacious although sleeping at an angle was not ideal. Book the Cook was worth the effort as it was a step up from the norm. Highly recommended. | Great crew | 1 |
2018-10-12T11:53:25-04:00 | Mobile | 2 | review | We normally fly Virgin or an American company when we fly to the states. I was sceptical when I saw the flights to Houston, non stop flights for 2 at £760 for 2 in economy.
You get 23kg allowance per passenger, also a piece of hand luggage each with no extra charge.
Flights to Orlando were coming up at £1200 on cheaper airlines done a gave it a shot.
Wow I was really surprised by how good it was. It's obviously not a massive tourist destination but both there and back we had no one also on our row of 3 so we could stretch out.
Seats were quite comfy for economy and I did not feel like a sardine. Sat up right with both legs together and forward I would say I had around 3 to 5 inches distance from my knees to the back of the seat in front.
Each seat has it's own seat back entertainment system. This has games, music, TV and a large range of movies from Hollwood, latest releases, indie, foreign and subtitled.
The staff were very friendly and helpful throughout and genuinely were happy to help. The plane was modern and clean also.
The service they provided could not be faulted, the drinks service was spot on and came round several times during the flight. You were given snacks, and we got at least 2 full meals in the flight. The food was very nice also, your given a menu and 3 options to choose from.
I could not fault the flights or service at all, it as on a par if not better than Virgin.
I will definitely use them again. | Wow not what I expected | 2 |
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