published_date
stringlengths 25
25
| published_platform
stringclasses 2
values | rating
int64 0
2
| type
stringclasses 1
value | text
stringlengths 6
18.7k
| title
stringlengths 2
120
⌀ | helpful_votes
int64 0
158
|
|---|---|---|---|---|---|---|
2018-10-12T09:25:01-04:00 | Desktop | 2 | review | Could not fault the flight in total took 4 flights there and back and the crew were outstanding. I had never flown so far so was not sure what to expect. The flight was all inclusive so included all food snacks and drinks. The staff were fantastic and were more than happy to give myself and fiancé recommendations for places to eat and for activities to do while in Bali and Singapore and were also able to tell us what to avoid. | Fantastic would fly with these again | 1 |
2018-10-12T08:14:33-04:00 | Desktop | 2 | review | Nice to be allowed to use the adjacent empty seats for a nap. The legroom was fine for anyone of average height i'd recommend those of you who are taller to seek an upgrade. | Thanks for letting me sleep on the empty seats. | 0 |
2018-10-12T08:12:06-04:00 | Mobile | 2 | review | Despite having a basic economy ticket, I was able to get a exit row seat on all the flights (free of charge). SQ has one of the most well organised boarding process in the industry. The zone wise boarding is strictly followed.
Nothing to complain about the onboard service. Through they are a little more expensive than some carriers, the extra money is will worth. | Best in the world! | 2 |
2018-10-12T02:27:19-04:00 | Desktop | 2 | review | I always dream to flight with Singapore Airlines because it scream so luxurious and when I did it, I am agree 100%. Even when my schedule was not perfect (has to transfer in the middle of the night and walk 30 minute in Changi Airport because the Skytrain was not operating) but the services really make it up all the hustle. | Prestige in the sky | 1 |
2018-10-12T01:03:57-04:00 | Desktop | 2 | review | Didn’t know Singapore Airlines flies Mel- Wellington as part of a service from Singapore, so picked up business class for a good price, service was as you’d expect from Singapore airlines, crew were very efficient and helpful, but the aircraft (777-200) was clearly showing its age, side fitting from the seat even fell off when my wife stood up. Time for a refurbishment or aircraft change. | Tired aircraft | 1 |
2018-10-11T18:11:18-04:00 | Desktop | 0 | review | Nightmare transfer followed by god damn aweful customer service on the flight.
Experience began from leaving the aircraft. Despite the flight being later arriving and knowing I had a tight connection, I say this to everyone now. There is no assistance for business class customers transferring.
You'd think the airline's operations team would pick up business class customers coming in late and on tight transfer windows. Nope nothing at the gate.
I got a bus to terminal 2, then got lost nearly went through immigration. Asked for help and directions and got to the gate as the flight was boarding.
On board, well again, the food was average and service was shocking. Having run to catch this connection, when dinner was being served, asked for a beer and wine to go with my dinner. The beer to quench the thirst and wine because I love my vino. Was told will bring to you shortly sir. Nothing. Asked again. Nothing. Asked again nothing.
3 times and 20mins later. All too late.
Sat there thinking should I travel Singapore airlines as this is some of the worst service I've had, similar to one of the budget airlines. but not they are actually better.
Singapore Airlines will fail as a business if this is the level of service offered to premium customers. | Shocking, Nightmare & Worst service I've experience, worse than budget airlines | 4 |
2018-10-11T18:01:53-04:00 | Desktop | 2 | review | Great start to the day was checkin. Very well run checkin desks. Very well run kris flyer lounge.
Flight I think was delayed by half an hour leaving and then another 20mins waiting in a queue.
Service on board was good. New A380 configuration.
What really let this flight down was the quality of food and selection. Very limited and very average in terms of eating.
With the delays flight arrived late which led to a massive rush. No help or assistance with transfers for business class passengers. So Singapore airlines are letting themselves down here. | Good service but could be sooo much better | 0 |
2018-10-11T17:47:27-04:00 | Desktop | 2 | review | I found my seats (both mine and my partner's) stained by ice cream from the previous flight and they got the ground crew to replace my seat covers quickly without delaying the flight. That good response time and good customer experience. Other things during the flight are excellent as usual. Standard is maintained very well. | Excellent service to recover any mistake | 2 |
2018-10-11T17:01:32-04:00 | Desktop | 2 | review | Good leg spacing, updated ENT systems unlike the other airline that I've commented. Clean cabin, friendly and welcoming crew, fantastic attitude and warm. No doubt it is costlier than other airlines, but after I have tried the other, Ill rather pay slightly more now. It is obvious choice for long hauls now! Good work SQ, as always keep the standards high! | It is always amazing! | 2 |
2018-10-11T15:55:49-04:00 | Desktop | 2 | review | Flying business takes the hassle out of travel with any airlines, however, the Lounge with Singapore Airlines is particularly pleasant. I appreciated the range of newspapers, having been away for nearly four weeks, the choice of food and wines.
The flight was comfortable and well-served - departing and arriving on time.
The only 0 was the limited English speaking movies - the airlines has movies in so many various languages that they have to restrict the number of English movies.
I prefer not to fly via Middle Eastern countries so will continue to support flights other than those. | Comfortable and classy | 2 |
2018-10-11T15:40:23-04:00 | Desktop | 1 | review | Even though our travel agent had booked our tickets at the same time, Singapore Airlines was going to seat my husband and I in separate rows. I frantically contacted our travel agent back in New Zealand hoping she could do something but she said it was out of her control. Singapore Airlines wasn't particularly empathetic to the situation and offered to ask if one passenger could swap their seat so we could sit together. They weren't willing to ask others (or demand). Thankfully the person said yes. The plane was older than expected. Service on the plane and the food were rather average. | Not as nice as I expected & seating issues | 1 |
2018-10-11T15:09:07-04:00 | Desktop | 2 | review | From the booking into our flight at Perth terminal to arriving at our final destination everything went very smooth. The flight attendants were very pleasant and helpful, the food was good choice and tasty and the onboard entertainment was suited to any age on the flight. Would recommend Singapore airlines highly. | Great flight | 0 |
2018-10-11T15:06:50-04:00 | Desktop | 2 | review | Great service, comfortable seats, good food - a very relaxing and enjoyable experience. This is one leg of a four leg return journey from Auckland New Zealand to Frankfurt over Singapore - all business class and all with Singapore Airlines. All flights were excellent as was the service and comfort | Always a class expreience | 1 |
2018-10-11T11:59:48-04:00 | Mobile | 2 | review | I have been a regular flyer on Singapore Airlines for more than 30 years, mostly for long haul flights. The airline is consistently very good, providing one of the best levels of service in the industry.
| Always Good | 1 |
2018-10-11T11:40:28-04:00 | Desktop | 2 | review | the staff were very friendly, and help ful, I had a lacto vegetarian meal it was supered,
the film's could give been better, and the games might need updating. but all in all I would be travelling with them again. | enjoyable | 0 |
2018-10-11T11:35:12-04:00 | Desktop | 2 | review | I have flow Singapore Airlines many times in the pass some for business some for pleasure. I have flown both business and economy and I have flown them from Boston MA USA to Singapore which is a very very long flight 30 hours and I have done it in both business and economy. Business class is excellent and lucky for me it was paid by my company. Just a little about the service in business class the seat you had reclined into a bed, the food was outstanding and the service was too I have flown other airlines also both business and economy class. Singapore is really outstanding. Now economy class not the same as business but it was also very good the service was very good the food also and the seats didn't go all the way back like business but I was still able to get my rest on the flight. They also had a small entertainment screen on the in front of you which was also very nice. That all being said you have to remember that they are not a budget airline so you will pay more so you need to do your shopping for price but for me they are one of my favorite airlines to travel on a really first class overall airlines. | World Class Airline | 3 |
2018-10-11T11:04:14-04:00 | Mobile | 1 | review | During my recent trip using silk air; had the worst food experience ever on airlines. Uncooked raw chicken meat served; will be the last time i book silk air flight. Ensure when you book singapore airlines you dont get any partner airlines. | Worst food served | 0 |
2018-10-11T09:19:14-04:00 | Desktop | 2 | review | Now I understand why so many people praise this airline and tell me to at least experience a flight with Singapore Airlines once in a lifetime, which is impossible because I love the service! The flight attendant was incredibly nice to me and kept asking me whether I need something during the flight. Turned out they thought I was a minor, which is great because it means that they have a deep concern of their young flyers. The food they serve tastes amazing compared to my return flight with a different airline. And don't talk about in-flight entertainment with Singapore Airlines. They have the most updated movies and songs, you will not be bored even though your flight takes 10 hours like mine. Will I consider to fly with Singapore Airlines again on my next flight? Absolutely yes! | Now I Understand | 0 |
2018-10-11T08:51:58-04:00 | Mobile | 2 | review | We were going from London to Heathrow so it was a long flight, but I can’t fault this airline. Staff were very friendly, seats were comfortable, more leg room than any other flight I have been on,food was nice, great choice of tv, music and games. I will definitely use this airline again. | Very helpful staff | 0 |
2018-10-11T08:15:34-04:00 | Desktop | 2 | review | Food good, service good, but to sleep, the seat had to be unlatched to lie flat by the flight attendants, and then no button to change to a seat until an attendant was free to do it for breakfast.
So, NO control to have a seat position, half position, or back to a flat bed when you wished to do it!
AND the leg room for full length was stretching your feet to the left, (or right) | good except for business class sleeping. | 0 |
2018-10-11T07:56:04-04:00 | Mobile | 2 | review | The best flight I ever had.. steady and calm. Amazing staff, friendly and very helpful all the way through. Good food and beverages, not only at meals but all the way throughout the flight there was water and snacks passing through. Would definitely recommend to everybody this air company and this direct flight from Bcn to Singapure. | Perfect flight!!! | 1 |
2018-10-11T07:49:19-04:00 | Desktop | 2 | review | The most comfortable flight, 13 hours and felt good at the end. In flight service excellent and the food very good. | Best airline | 0 |
2018-10-11T07:43:49-04:00 | Mobile | 2 | review | Singapore Airline is probably one of the best airlines. The staff on board are very professional and helpful. The food this time was not of their usual quality! Would fly them every time! | Superb airline | 1 |
2018-10-11T07:39:34-04:00 | Mobile | 2 | review | My husband and I were tired and needed a good rest on this flight to Italy. The service team made us feel very welcome, did everything they could to ensure a comfortable ride. My husband had a good night’s sleep and despite my medical issues, I could rest well on this flight: at no time did I feel frustrated nor uncared for. Through it all, my personal Space was respected and I sensed that others who needed peace and quiet to sleep through the entire flight, were well served too. | Safe comfortable flight with friendly personal service | 0 |
2018-10-11T07:36:50-04:00 | Desktop | 2 | review | After all these years, still so much fun to fly, super service, safe, reliable, this is how flying is supposed to be, happy they try to keep this standard alive , keep doiing this | The best airline of Asia | 0 |
2018-10-11T03:23:37-04:00 | Desktop | 1 | review | Took 4 regional flights - 3 on A330 and 1 on B787. What was common in all four was poor meals. They were quite substantial, but of low quality. What was said to be "beef" was beef burger patty. Staff were on the whole good and efficient, though there were a variety of attitudes. None were bad, though; just that some were tired while others were friendly and enthusiastic. Entertainment was extensive, though on the A330s it was still old-style and not on-demand. On the B787, the entertainment system was completely out of order. The seating is the thing that causes the most pain. The A330s were old and tired, and legroom was very tight. The seat was too upright and was very painful to be in. As for the B787, it had the correct angle of recline, making it very comfortable to sit in. This has been commented on by many travelers. However, with 9-abreast, the seat is extremely narrow. With this 9-abreast for B787 and 10-abreast for updated versions of B777, Singapore Airlines joins the rest of the world in the competition to squeeze and squash, and inflict torture on passengers. No longer a premium airline, I'm afraid, at least for regional flights. I had intercontinental flights on Singapore Airlines years ago, and they were superb. But those were on the 9-abreast B777, whose days are numbered now, sadly. | Average, with seat problems and mediocre meals | 0 |
2018-10-11T00:09:15-04:00 | Mobile | 2 | review | Not often does the opportunity arise to fly international business class, the service is excellent, meals are perfect and the new seats are superb. Usually fly economy, but even then the service is always warm and friendly. From check in to exit, everything is very smooth | Business Class Superb | 0 |
2018-10-10T23:00:20-04:00 | Desktop | 2 | review | Very comfortable airlines. Clean and the stewardess team really helpful and very concern about the safety. I will surely take this airlines again. | Fly to Singapore with Singapore Airlines | 0 |
2018-10-10T18:59:00-04:00 | Desktop | 2 | review | A most enjoyable experience flying with the very friendly and helpful staff of Singapore airlines. The level of service friendliness and attention to ensuring the flight was as enjoyable as possible is to be commended. The staff made the flight - the inflight meals were excellent and the overall comfort level was very good. | Long Haul | 0 |
2018-10-10T18:32:47-04:00 | Mobile | 2 | review | Flew on new A350-900 aircraft from Cape Town to Jakarta with transit in Johannesburg and Singapore. We stayed onboard in Johannesburg for about an hour while the plane was being cleaned and refueled.
Big TV with tons of movies to watch. Service was good and food was fine.
No delays which was great. Singapore Airlines is pretty dependable. The 48 hour online check in was fast and easy to do on their mobile app.
For families travelling in and out of South Africa don't forget to bring copies of birth certificate for children under 18 years of age. The airline will ask for them during check in. | New aircraft nice flight | 0 |
2018-10-10T17:37:52-04:00 | Desktop | 2 | review | We flew with Singapore Airline a few years and and considered it to be the best carrier we had ever experienced. Everything was impeccable. However, this time, the standard had somehow slipped. The services were still excellent but the seats were cramped. The meal was meagre - only coffee and tea plus a main dish. No entree or sweets or anything. I am a small eater and even I found this to be inadequate (but for some reason, on our return flight from Singapore later on, the menu was much better, The food quality and quantity improved significantly). The cabin was very clean and so were the toilets which also provided other basic amenities such as tooth brushes and combs. Boarding was not too easy as they changed the gate number one hour before boarding. Lucky we arrived early and so had plenty of time to find the new gate and the departure hall was quite large. | The standard seems to have slipped in recent years | 0 |
2018-10-10T17:37:46-04:00 | Mobile | 2 | review | I had a cycle accident breaking elbow and hand, loosing front teeth, upper lip severely cut and face grazed from contact with road surface and after emergency treatment decided to return home to have elbow/arm reconstruction surgery.
Sadly I had to purchase new flight ticket but as always had travel insurance.
Singapore Airlines staff from moment of arrival at booking counter at Munich right up to baggage collection in Brisbane were exceptionally helpfull. As were the passengers seated next to me on each sector.
Whilst I declined the multiple offers staff at each airport viz Munich Changi Brisbane offered to provide transport and assistance with my carryon luggage.
I was already a Singapore Airlines supporter but more so now. | Painless Travel | 0 |
2018-10-10T16:28:28-04:00 | Mobile | 1 | review | Meal in premium economy ex Beijing was very average. Strange combination of Chinese style beef with pasta. Subsequent flight in economy Sing - Syd was also disappointing with officious crew member. Disappointing for an airline I favour, | Singapore airlines disappoints | 0 |
2018-10-10T16:23:29-04:00 | Mobile | 0 | review | We flew to Singapore with SQ numerous times but yesterday flight of SQ915 (October 10,2018) was the worst experience ever. Received text message from SQ on Oct 9 advising us that our flight will depart st 7.20 am and will arrive in Singapore at 11 am, we’re all checked in and ready to board at 6 am in Gate 113 at NAIA Tetminal 3, at 8 am we’re advised that our flight will be delayed for 30 minutes. Around 9 am we’re told that the plane has technical problems and will leave at 2 pm instead then the flight attendants were serving our breakfast meal at the same airport gate. There was never any mention or options for us to change our flight to the next one when I asked the ground staff so we’re all waiting. Then lunch was served (picture attached) and our flight was finally scheduled to leave Manila at 3.05 pm in the meantime at gate 114 the passengers of SQ917 were boarding their plane at 1.50pm and that flight leave on schedule (2.15pm).
At that point no further explanation given from the ground staffs, I received generic email and text message from SQ regarding the flight delay and that they’re sorry for any inconvenience caused.
We boarded the plane at 3.05pm, got another half an hour delay in the runway until it finally take off, we landed in Singapore at 8pm! Immigration took us less then 2 minutes but our luggage took half an hour, it was the longest day ever to travel and we’re very disappointed at Singapore Airlines lack of service. | 7 Hours 45 Minutes Delay at Manila Airport | 2 |
2018-10-10T11:41:24-04:00 | Desktop | 2 | review | Furthest we've flown long-haul. Couldn't fault the flights from UK and back to UK. The air-staff were great. The luggage allowance is brilliant. Food on board was fine. Given this was a 13 hour flight - have to say it worked well - and we'd definitely use this airline again when we return to Singapore. | Good experience for long-haul. | 0 |
2018-10-10T03:07:57-04:00 | Mobile | 2 | review | Took SQ flight to Guangdong on business trip. Flight was on time at departure and arrival. Inflight service, entertainment and meal were good. Smooth flight and comfortable landing. | Business trip to China | 0 |
2018-10-10T02:56:39-04:00 | Desktop | 0 | review | Very disappointed at the service provided by the airline. My Thule luggage was left behind at Changi Airport. It was the delivered to my home damaged the following day. The luggage was then returned to the airline, who then sent it to the luggage manufacturer, that deem it irreparable and unusable. The airline is unwilling to reimburse me for the damaged luggage, even though the manufacturer deems the luggage unusable.. | Luggage damaged non-compensation | 1 |
2018-10-10T02:33:53-04:00 | Mobile | 2 | review | Flew on several legs London to Singapore
Singapore to Bangkok
Bangkok to Phuket
Using Silk Air and Singapore Airlines
Lots of legroom and quite comfy as far as economy class goes.
Would always try to book bulk head or aisle seats so you are free to get up as you wish.
Staff are really good and attentive and the service is very good.
Lots of food and drink even on the short legs of our trip. The choice and quality was really good.
I didn’t think the entertainment choice was that good to be honest, not many films I would of wanted to watch.
The amenity kit is rubbish compared to the likes of Qatar and virgin. yes we got a pillow and a blanket and could get a set of headphones on the way onto the aircraft. But only a toothbrush, toothpaste and a pair of socks. No earbuds or eye mask but not the end of the world.
All in all no long haul unless your fortunate to afford the upfront seats which you can lay down on is ever going to be lots of fun, but they do what they can to make you comfortable and happy. | Very good | 2 |
2018-10-10T02:14:58-04:00 | Mobile | 2 | review | Flew new A350-900 from Brisbane to Singapore, great aircraft, left on time and arrived on time, wonderful service as usual on Singapore. Food and wines excellent.
The cabin is great with huge lay flat beds, but really the designers should be shot, who designs a bed where you are forced to lie at an angle with your feet off to one side, really uncomfortable.
This aircraft is wonderful, except for those awful beds. | New A350-900 | 1 |
2018-10-10T02:14:06-04:00 | Desktop | 0 | review | Chose to fly Singapore Airlines because it was highly rated. Likely never again. Flew Premium Economy because had heard it was the best. Well whilst wider than the economy seat in the Singapore to Perth leg the premium economy seat for the London to Singapore leg did not recline as far as the economy seat. Also the service and food on the London to Singapore leg was pretty ordinary. Service and food on the economy leg from Singapore to Perth was much better. On my experience we wasted money by travelling Premium Economy. | First and Last | 0 |
2018-10-09T23:07:17-04:00 | Desktop | 2 | review | From checking in to boarding and in-flight, the staff and cabin crew of Singapore Airlines were helpful, polite and very smart.
On board the A380 the cabin crew worked effortlessly throughout the 13.5 hour flight. Nothing was too much trouble for them.
The on board entertainment system catered to everyones needs, with ear phones provided (inc adaptor), with multi channels tv, radio, films, games, subtitles (when needed) and more.
Seats in economy were comfortable and the leg room was okay. But less so when the passenger in front leans their seat back, then it becomes slightly cramped and tight to get in/out of your own seat.
Toilets were kept clean and well stocked of all essential items.
Meals - there was a choice as you would expect at each serving, along with juice, tea/coffee and alcohol choice too. The meals were well prepared and served hot on our journey, with water too.
Overall, Singapore Airlines are one of the best airlines to fly with. We will always use them when flying to the Far East. | One of the best airlines to fly with | 1 |
2018-10-09T18:39:26-04:00 | Desktop | 2 | review | My daughter and I really appreciated Silk Air (Singapore Air owned), the service was impeccable, the comfort of the seats, the meals and added touches were classy. They also offered free movies. The entire experience was so wonderful. We highly recommend Silk Air. | We loved Silk Air, now our favorite! | 1 |
2018-10-09T18:00:17-04:00 | Desktop | 2 | review | The plane was 'dated'/ wear n tear & seats in economy appeared to be closer than on a regular SIA plane / flight. The food was ok but took forever to be served !
Cabin Crew wer in SIA uniforms, professional courteous & understanding.
The plane arrived Singapore on time but for the journey to Bangalore we were at the departure gate for about 40minutes with aircraft doors closed awaiting clearance from
the control tower. | The aircraft was branded 'Star Alliance' & NOT Singapore Airlines | 1 |
2018-10-09T17:23:46-04:00 | Desktop | 2 | review | I will discuss Melbourne - LAX - LAX TO NRT (Tokyo) and back to Melbourne.
If possible try to avoid flying the old version of the a380, the seats are nowhere near as comfortable as the 777-300er. Service throughout all legs was amazing and consistent, this is why I love Singapore Airlines. The food was amazing and the book the cook option is a great way to have the option to select different meals. The beef burger was unbelievable , true quality.
Whilst the 777-300er requires you to stand up to change the seat to a bed, it's not a bad thing at all , gives you a chance to stretch. Very comfortable even with the cubby hole, it's not that bad though I did have the bulkhead for a couple of the legs.
The seat is super wide an extremely enjoyable.
I was fortunate enough to try the 787-10 from Narita to Singapore and I didn't enjoy it at all. When lying down I felt claustrophobic , it was like a coffin. The seat isn't anywhere near as wide though wide enough. | 5 stars depending on the plane | 0 |
2018-10-09T16:23:09-04:00 | Desktop | 2 | review | The two flights from Haneda-Singapore and Singapore-Sydney were comfortable. As a result of my wife requiring a walking stick to get around we received good help boarding each flight. Where it all came undone was when we booked into the Haneda-Singapore flight we were advised that we would definitely arrive into Singapore T3 and fly out from T3 to Sydney with a boarding time of 6.10am for the Sydney leg on our boarding passes.
As we arrived about 5am into Singapore we landed at the far end of T2 and due to the lack of help available (or interest to provide any) to transport my wife to the Skytrain for T3 it took us about 50 mins to walk the distance to the Skytrain to T3. We were quite worried about not making boarding on time. On arrival to T3 we discovered that we had plenty of time to get to the gate as our actual boarding time was a lot later than what our boarding passes said. Apart from that I believe I enjoyed the best flight meals we have ever had on the Singapore/Sydney leg of our Singapore Airlines flights. | Some Issues with Haneda ground staff | 0 |
2018-10-09T16:09:51-04:00 | Desktop | 2 | review | The Singapore Air Premium Economy is a great example for others to follow. Excellent leg room (which is most important) and quality entertainment system and great service from the ladies | Very comfortable | 0 |
2018-10-09T15:29:12-04:00 | Mobile | 2 | review | I usually don’t like direct flight as the fleet is usually smaller and toilets are usually dirty! My recent experience has been a very pleasant one, the service crews are very friendly, personable and attentive. The big smile on their faces made my trip an enjoyable one - don’t you think it feels good to have a set of friendly crews especially when you are on a long haul flight? | Very friendly Crews and they were attentive | 0 |
2018-10-09T15:27:20-04:00 | Mobile | 2 | review | I fly with SQ only when. I find the fare is competive and the flight is ditect
This time, both conditions were met.
The flight is smooth. And like my previous SQ experience, the flight attendants are mechanistic in their services. Professional but lack of sincerity and emotions. No friendly conversations like in Air NZ or others.
It is good I suppose for a job done. | Good flight | 1 |
2018-10-09T14:46:00-04:00 | Mobile | 2 | review | Upper deck seats are 2, 4, 2
Extremely comfortable. Service is great. Food was tasty and enough to fill you up. Try and get a window seat. You will get extra space there is a about a 30cm gap between the edge of the seat and the window where there is a storage unit.
| Sq217 A380 upper deck | 0 |
2018-10-09T12:24:23-04:00 | Desktop | 2 | review | SQ 25 in Premium Economy O.K., the following SQ 938 a 'cattle transport' with lousy servive.
On the return voyage DPS-SIN Oct. 6 pleasant atmosphere abourd SQ 943 - Boeing 787 Dreamliner - followed by an absolutely disastrous experience on SQ 26 SIN-FRA in Premium Economy, totally disorganized crew, champagne (warm) only offered after insistent request - about two hours into flight - lousy food and very neglicent service throughout the long night to FRA. Have to reconsider my long standing attachment to SQ. | Light and Shadows - between SQ 25 Premium Economy (FRA-SIN) and SQ 938 (SIN-DPS) ... cattle transport | 0 |
2018-10-09T11:13:39-04:00 | Mobile | 2 | review | My son and I flew to Nepal and back with Singapore Airlines. They are definitely set highly apart and a cut above the mediocre flight experiences that are now rife in this industry. I was pleasantly surprised to see that in this day and age there was still an airline carrier that gave so much baggage allowance at no extra cost. I was even more delighted with the efficiency of of their services from checking in -with no need to arrive ridiculously early at the airport, to prompt departures and early arrivals.
In flight we were well fed with plenty of snacks and meals that seemed to keep coming so much so I even opted out from having some and not to mention how generously they attended to with us with refreshments, all for no extra costs!!! This generous free service surely defines the true meaning of hospitality and it took me back to my younger days, to the 2 experiences I enjoyed about flying. We also got nicely bagged packs with not just socks but toiletries as well and there was plenty more extra individually packed supplies in their bathrooms. Impressively the cleanliness of their bathrooms was meticulously maintained throughout the entire flight, that was pleasant indeed and made me relax when my son went to the toilet, knowing it was hygenically safe.
Though I was in economy I seemed to have plenty leg room to relax and had a foot rest to angle myself comfortably. The inflight information and entertainment was vast and I enjoyed so many movies and so did my son. He even had games to play also.
I would definitely fly with Singapore Airlines in future and highly recommend them. | Singapore Airlines-definitely a cut above mediocre flight experience. | 0 |
2018-10-09T10:58:20-04:00 | Desktop | 2 | review | Always a very pleasant experience with Singapore Airlines. The plane was spacious, the seats are comfortable and the staff are polite, friendly and helpful. There is good choice at mealtimes and plenty of options from the in-flight entertainment system. I managed a decent amount of sleep to arrive fresh and ready to face the day. | High quality flying experience | 0 |
2018-10-09T09:36:20-04:00 | Desktop | 2 | review | As usual, an enjoyable flight experience with SQ. Red-eye flight was departing from Singapore to Munich on the pretty new Airbus A350-900. The service was excellent, we took the supper before going to sleep and woke up for breakfast. Great that hot towel was provided before every meal. Not too sure if it's an Airbus A350 problem, but I remember a different tail number on the return flight, and yet the middle toilet at the economy class experience choked sink issue too. | Great Airline | 1 |
2018-10-09T09:10:52-04:00 | Mobile | 0 | review | I have been a fan and admirer of the Singapore Airlines for quite some time being based out of Singapore for the past 5 years (KrisFlyer# - 8838199955). However, my recent experience over a long haul flight has forced me to alter my perception of the conduct of the airline staff/the crew as well as the airlines itself.
This is with respect to a very unpleasant and downright horrible treatment meted out to my wife Paridhi Gupta and myself while we were travelling with an 17 month old infant. It was totally unexpected since Singapore in itself is one of the most kid friendliest places that I haven been to or lived in.
Recently due to business reasons, we had to move out of Singapore and to US and despite having a longer flight duration and a higher premium than the competitors, we chose to book our flights with SQ. We had booked 3 Premium Economy Seats although my son (17 month old) isn't required to have his own seat but for the sake of comfort/space and expected high standards of hospitality we did book an additional seat. Then I chose to upgrade my wife's seat to Business Class using the KrisFlyer Miles since it was a 20+ hour journey that we were (taking not including a layover) and it was suggested to us by the customer service that it would be beneficial since our infant could accompany either of us as and when needed. So we ended up with a Business Class seat (with bassinet) and 2 Premium Economy seats on SQ 326 (SIN-FRA) & SQ 26 (FRA-NY) departing on 16th & 17th August 2018 resp.
During the takeoff, we were told that Sparsh (my son) had to "sit" in the seat allotted to him and couldn't be with his mother. It seemed unreasonable but regardless we agreed thinking that it is just for the takeoff as we had been repeatedly assured in my conversations with the customer service that my son could be with his mother as and when reqd over the entire journey (Hence the reason for the bassinet seat allocated to her). Soon after takeoff, we wanted to put Sparsh to sleep and for that it was essential that he was with his mother but Paridhi was refused to take Sparsh to her seat for a nap as it would be against the airline "policies" and it would disrupt the "ambiance/atmosphere" or "travel experience" for the other business class passengers. Our request was to allow him with my wife only for his nap/sleep so that they both could rest and sleep peacefully and we had assured the cabin crew that once awake he will be returned to the premium economy cabin and be with me while awake and "noisier". Despite repeated request and my son getting crankier by the minute due to lack of sleep, he was not allowed to be with my wife. At each and every step, my wife was made to feel as if she didn't belong to the "Business" class and we should have booked the seats together to avoid the situation and as a result she felt embarrassed and humiliated.
Some of the reasons given to us for disallowing Sparsh to be with my wife were
1. Policy#1 - His "seat" is in Premium Economy and hence he cant travel business. Really? These rules are applicable for a 17 month old infant?
2. Sparsh would disrupt the "ambiance/atmosphere" of the business cabin
3. Our Business Class passengers will be disturbed by any potential "noise" made by Sparsh.
a) Wasn't my wife also a part of the elite business class group, even though she might have gotten her ticket by miles instead of cash? That shouldn't matter in any case.
b) Sparsh was well behaved and friendly and even amused most of the passengers. None of the passengers ever complained to our knowledge or to the crew's knowledge which they admitted when asked if they had indeed received any complaints about a young infant being present in the business class cabin/area
4. Policy#2 - The crew wasn't given any knowledge of an infant and they did not have his name "tagged" to the bassinet, and hence he could not be given the bassinet and hence could accompany my wife.
5. Policy#3 - Only Adults can switch seats (I could switch seats with my wife) but seats cant be switched between an adult and a kid. (The suggestion in itself was absurd so there was no "switching" involved. Sparsh could wither with me or my wife as he definitely cant be left unaccompanied)
Twice, I left my son with my wife to be fed and put to sleep, but she was approached by the crew cabin within minutes (disrupting Sparsh's light sleep in one instance) and was rudely asked to take Sparsh and go back to his seat. In the end, my wife sorely dejected and stressed out because of this whole experience decided to give up her seat and complete the first leg of the journey with me.
Things continued to go downhill on the second leg of our journey (FRA - NY). We made sure to request the ground staff at Frankfurt airport to clearly convey the situation to the cabin crew so that he could be allocated a bassinet but we were told that this decision was solely up to the discretion of the flight crew. This happened despite the crew aboard SQ 326 assuring is that they will forward our request to SQ 26 about the bassinet so that we don't face the same "issues"
The crew for SQ 26 seemed well mannered but were very aggressive at the same time in letting us know that in no circumstance Sparsh could be allowed in Business Class since he had his own seat in PE.
I can't help but make a note that both the legs of the journey were during the day which was intentional on our part so as to not inconvenience our fellow passengers during the night/sleep time, so the question/point about disrupting the ambiance of any area of the flight becomes downright absurd. We had also let the cabin crew in both flights know that in case they received a single complaint from any of the passengers regarding our son we were more than willing to talk to the concerned passenger(s) and addressing their complaints.
At the last 20 mins of the flight to NY, we were "allowed" to be seated in the business class so that we can be together while de-boarding. While this gesture is appreciated, it simply cannot make up for the harrowing experience we faced as a family. Sorely disillusioned and disappointed, we have vowed not only to never travel by SQ ever again but also the elite "Business Class" and also will ensure to create awareness amongst our friends with young kids to be careful while planning to travel with SQ.
The whole reason of this email nearly a month after our ordeal is to let the management know of the ground realities and hopefully this leads to a discussion and relaxation of any such rigid policies which could lead to a pleasant experience for travelers especially if a separate seat for an infant has been bought by naive parents. It just feels counter-intuitive that buying a separate seat for Sparsh led to this highly harrowing time for my family, whereas if we had chosen to stick with just 1 seat each for my wife and myself, things might have been simpler. What also struck was the inexplicable attitude of the crew, when dealing with us and refusing to accept the logic for our arguments that if a) being an infant (<2 Yrs old) Sparsh wasn't mandated to have his own seat and would have been travelling with his mother had we opted not to buy a separate seat for him and b) trying to convey to us that even they understood our predicament their hands were tied due to to airline policies.
I do hope this is taken as a constructive criticism and some steps our taken to improve the policies as well as the hospitality shown by the crew to not only with families with young kids but all travelers with different circumstances. | A Harrowing Ordeal of 17 month old's Mother (Business Class) | 0 |
2018-10-09T08:54:26-04:00 | Mobile | 2 | review | I have always loved flying, it’s just a treat.
Flying with Singapore airlines is always amazing, the customer service really is second to none. They really do seem to care about their passengers, dare I say, their Guests. | Just that little something extra | 2 |
2018-10-09T05:11:28-04:00 | Desktop | 2 | review | A great Airline. I've never had any issues flying with them and if I can get cheap enough tickets I don't hesitate to book with them. Fantastic service. | Great Airline | 0 |
2018-10-09T03:29:42-04:00 | Desktop | 2 | review | Flown with an airbus, seats maybe 1 or 2 inches wider than teh average economy seats, seats also slide to make it more comfortable, foodrest should be fitted on all airplanes. Excellent service, menucard, nightsnacks ( sandwich) good. on time with a smile. | great service, nothing to much | 1 |
2018-10-09T02:22:51-04:00 | Desktop | 2 | review | We flew from Adelaide to Singapore the service and flight was excellent as was the food choice. The only issue was it was an old plane. We then had a 10 hour stop over in Singapore, which we would not recommend. To help pass the time there is a free city bus tour for 2 1/2 hours - recommended. The flight to london was excellent very attentive and caring flight attendants. Good good and flight. Thoroughly recommend Singapore Airlines. | Adelaide to Singapore and then to London | 0 |
2018-10-09T00:44:39-04:00 | Mobile | 2 | review | Having flown to Brisbane on the 31st August my wife and I made the return journey to Singapore on September 17th being seated in seat numbers 43a & 43b Economy cabin the care and treatment received by the cabin crew by far exceeded that of our next flight in Upper Economy long haul BA to London.
We fully intend to use Singapore airlines for all future flights to the Far East and Australia it is plain to see how they achieve best global airlines status. | Return Itinerary | 0 |
2018-10-09T00:01:58-04:00 | Desktop | 1 | review | This is a complaint as I paid $35 to lock in price for return tickets from Melbourne - London. Made the payment on 22/8/2018 and did not receive any confirmation in the form of email for the flight booked. Details of the flight was to depart Melbourne on 10 June2018 and return on 1 July 2018 on SQ228 and SQ227 respectively for total price of AUD1,272 from Flight Tours.
I suspect that it's a scam therefore did not pay the full amount and elected to pay $35 to book the fares. I did not receive any email from TripAdvisor for confirmation of payment. The protection expired on 5/9/2018 and I am now liable to pay $35 when there wasn't any email or reply for service paid!!
Till today, I can't find phone number of TripAdvisor where I can report this fraudulent case. I hope someone can help me here and advise further steps for refund of $35.
Thank you. | Fraud on TripAdvisor | 0 |
2018-10-08T22:32:39-04:00 | Desktop | 2 | review | We flew with Singapore Airlines from Perth to Mumbai which was a great flying experience. The service and food were awesome. I would highly recommend flying with them. | Great service | 0 |
2018-10-08T17:35:45-04:00 | Desktop | 2 | review | Chose Singapore airlines as seating is much more user friendly.
3-3-3 whereas others are 3-4-3.
I prefer an aisle seat so chose middle row so neither my wife or I were disturbed during the long flight | UK flight from Wellington | 1 |
2018-10-08T10:24:34-04:00 | Desktop | 2 | review | I travelled with my family. We were treated to great service on board. Beautiful people, friendly service, relaxing and enjoyable | Service in Style | 1 |
2018-10-08T08:16:23-04:00 | Mobile | 2 | review | Good food, very good taste, timely offered.
Good collection of films to entertain during flights.
Helpful staff to respond to your needs.
On time flights - delay in departure is covered by on time arrival. | Great flight! | 0 |
2018-10-08T00:23:53-04:00 | Desktop | 1 | review | Not very happy as now they have change their policy of paying seat as like the budget airlines. At times even you can't choose a seat for free within 48 hrs as they block all the seats. They are just by forcing you to pay for the seats. | Not Fantastic | 0 |
2018-10-07T23:19:00-04:00 | Desktop | 2 | review | I have done Singapore 4 x now and each time the flight was awesome. The staff are supper friendly and efficient. The food was great and we could help ourselves at anytime to snacks in the galley. On one trip I was invited to have pictures taken in the cockpit. The on board entertainment is of a wide variety. | awesome experience | 0 |
2018-10-07T22:18:02-04:00 | Desktop | 2 | review | It was a treat to fly home to Singapore from NYC after a 12 day business trip in Suites. I usually fly Business and the inflight service and hard product are already very good. In Suites, the service was a notch higher than in Business (if that is at all possible). The food was also a notch higher than in Business (which is already very good). The Suites product (the first generation suites product) is still very good. The full length bed was extremely comfortable. All of this led to an excellent flight. | A great way to fly! | 2 |
2018-10-07T22:13:13-04:00 | Desktop | 2 | review | Good service. Friendly crew. Delicious food. Great hard product. These are my expectations when it comes to SQ. And my expectations were met on this flight. | Great service and product | 1 |
2018-10-07T21:32:16-04:00 | Desktop | 1 | review | After several years avoiding SQ (old worn interiors, poor service) I decided to give it another try. It was the best route on offer (MEL-BKK-SIN-PEN-SIN-MEL) for this trip.
Overall, the flight between MEL-BKK-MEL (via Singapore) was fine. The A380 and Boeing 777 interiors were vastly improved but the air was unbearably dry and uncomfortable compared to Dreamliners. Seats were tight and snug.
The food was over salted (yes I know they do that to make the food palatable) to the point it’s inedible.
Service crew were more friendly and pleasant than several previous trips.
Terrible in flight entertainment.
I was offered the opportunity to bid for PE but I declined as there is no seat guarantee. I had already seat select during ticket purchase and wasn’t going to risk a middle seat at extra cost! | All good but not great | 0 |
2018-10-07T20:38:13-04:00 | Desktop | 2 | review | Easy online booking, competitive price, great flight times, short connections through my favourite airport in the world, lovely inflight service (they remembered the kids' names throughout the flight - in economy class), great food, outstanding entertainment (I watched all 6 Italian movies), no lost luggage. Just the greatest possible flight experience. | And again, still the best... | 0 |
2018-10-07T20:33:07-04:00 | Desktop | 2 | review | I have been flying with Singapore airline since I was a little girl. . Their aircraft well maintain and always replace their aircraft earlier than any other airline that I have been flying with. All their crews are well groomed and polished , speaks multiple languages. You do not see any sour face or attitude come from them even though they have been serving you in a long flight. During night time, in one incident a child was screaming, they were gentle to let the parent know to get control and help them as they can to make the child to settle down. ( the last thing we need on the long flight crying and screaming, I have daughter that started travelling since she was 2 years old that I would make sure that she was quite). There is an airline that the crews just let the children running up and down during the night time, very inconsiderate to other passengers. This airline is the compatotor of the Singapore Airline. Their aircrafts also considering luxurious but STILL far from Singapore Airline in service.Singapore Airline invest well on their Crews educations, even if you seat at economy class. This is your hard earned money and you deserve courtesy as you give them a business regardless which class you seat. Just think , if nobody seat in the economy the airline will not survive. | The best AIRLINE till now | 0 |
2018-10-07T18:25:35-04:00 | Desktop | 2 | review | Overall experience was not bad. Flight was on time and arrived early in Singapore. Service was good although I didn't manage to get my dish selection because it was too popular. The only annoying thing for me was the inflight entertainment. The movies that I watched were lagging so badly that I restarted them a few times but was still bad. The air stewardess told me that it was because the aircraft was a little old. | Flight, food, service were all good but inflight entertainment wasn't | 0 |
2018-10-07T18:22:57-04:00 | Desktop | 1 | review | The stewardess was giving all the attention to the westerner sitting next to me. I have to wave to get food and drink ...even my neighbour had to remind them that I was not serve. | Need to provide equal service | 0 |
2018-10-07T17:57:59-04:00 | Desktop | 1 | review | I heard people said that Singapore Airlines is good and decided to try out for myself. Overall service is better than average, food is OK, in flight channels are quite limited,
maybe because its only a 7 hour flight. | Slightly Above Average | 2 |
2018-10-07T17:52:34-04:00 | Desktop | 2 | review | excellent service and staff fulfilled all our expectations. nothing was to much trouble. food and wine selection was great. had a good sleep between Singapore and Manchester. | relaxing journey | 0 |
2018-10-07T17:35:09-04:00 | Desktop | 2 | review | Great airlines, delicious food and good service.
Some of the staff were more friendly, some less, but overall, no problem at all.
Excellent service !
Hope to fly again. | Great airlines, delicious food and good service. | 0 |
2018-10-07T17:20:26-04:00 | Desktop | 2 | review | Have always been happy travelling on Singapore airline.. Will usually use Singapore Airlines whenever possible for most of my travels.. On my way up to London, plane was fantastic A380, but return flight was slightly a older plane.. Have been on an old SQ plane which have been refurbished before.. This SQ305 will probably need to be looked at.. | Plane is slightly old | 2 |
2018-10-07T16:31:39-04:00 | Mobile | 2 | review | The Singapore Airlines was a great airline the staff were very helpful and the you would never go hungry the food was certainly ok no complaints here .the movies all good selection toilets clean and is classed as a very safe airline
Overall long trip but very good | Uk trip | 0 |
2018-10-07T13:58:58-04:00 | Desktop | 2 | review | This is a first class Airline, who clearly care about attention to detail. The staff were immaculate, the food tasty and the entertainment diverse. Flying for 12 hours can become a chore, but the airline with complementary drinks throughout and great meals made it “fly” by.
Singapore airline allow you to request snacks when your hungry and not have to wait for set meal times, although there are set times for the main meals.
The staff could not have been better, polite friendly and smart.
I would sat this is the best Airline I have flown with, and I have flown with many | Great attention to detail | 0 |
2018-10-07T11:21:19-04:00 | Desktop | 2 | review | The flight went so fast that I was quite shocked. It's amazing what happens when you can actually sleep on a plane. Seats are very comfortable and the service was very pleasant, attentive and unobtrusive.Decent choice of movies, and great food (worth photographing). | Business class is amazing | 0 |
2018-10-07T08:31:25-04:00 | Mobile | 2 | review | SQ26 SIN-JFK
Beautiful Suites, Glorious food, unending Krug (or Dom) champagne, but most of all, unparalleled, superfluous FA service. This experience should be on everyone's bucket list! | Exceptional, as always | 2 |
2018-10-07T07:20:42-04:00 | Mobile | 2 | review | As we weren't looking forward to long haul flight being cooped up we treated ourselves to business class with Singapore airlines. What a treat it was! Service was impeccable, attention to detail was fantastic. Check in was hassle free, all done in a few moments. Kris lounges have everything one could ask for. Boarding was a breeze. On board the seats are huge, plenty of room to store things you might need during the flight. Seats fold out so that you can lie flat and sleep. In flight services are fantastic. And at your destination priority baggage gets your luggage out first on the baggage carousel. Thank you Singapore Airlines. | U.K. Holidays | 0 |
2018-10-07T06:05:05-04:00 | Desktop | 2 | review | Pro:
1. New aircraft Boeing 787-10
2. Great attitude and service by cabin crews
3. Very good touchscreen LCD display and in-flight entertainment options
4. Both departing and arriving airports are of top quality, therefore, check-in, boarding, immigration (at both ends) and baggage collection service are excellent
5. Excellent beverage options
6. Comfortable (more than average) leg space
7. Personal kit bag even ~6 hr flight (which is very rare for other airlines with this duration)
Con:
1. Food quality, quantity and no of items in the plates are less than other Singapore airlines route (as per my experience)
2. Special meal quality could be better | Very good flying experience, however, food could be better | 2 |
2018-10-07T05:50:16-04:00 | Desktop | 2 | review | Pro:
1. New aircraft model Boeing 787-10
2. Excellent in-flight entertainment and HD LCD
3. Only non-stop flight for this route
4. Excellent beverage option
5. Good service by cabin crews
6. Personal kit, even for ~6hr flight
Con:
1. Food quality and quantity (no of items in the plate) are significantly less than average Singapore airlines meals
2. Special meal quality is very poor for this route
3. In ticket and check in it was mentioned that the food is for dinner, but it was served as breakfast at 2 AM. It's very illogical. The meals should be served as dinner after takeoff (as in other routes in Singapore airlines flights for similar distance or time) | Average food, otherwise very good flying experience | 2 |
2018-10-07T05:22:37-04:00 | Desktop | 2 | review | As usual, another very good flying experience.
Pros:
1. Very good service by cabin crews
2. Good food quality and beverage options..special meals available and provided the earliest
3. Immigration and baggage collection is the fastest (maybe in the world) due to Changi airport...bag always comes before reaching to belt after immigration in Singapore
Con:
In-flight entertainment options could be better and LCD screen quality could be better.
Otherwise no such cons.. | Excellent flying experience: CCU-SIN | 2 |
2018-10-07T05:11:34-04:00 | Desktop | 2 | review | The flight was delayed by 1 hour 15 min. The airline provided free snacks and printed apology letter to all customers at the boarding gate. This is very rare to found and highly appreciable!
Pro:
1. Great attitude of staffs
2. Excellent food quality and beverage options
3. Good timing
4. More than an average quality in-flight entertainment system
5. Check-in and boarding are of top quality due to Singapore Changi airport
Con:
Nothing really...
However, the flight entertainment system could be better and LCD screen quality could be better | SINGAPORE-KOLKATA: TOP CLASS SERVICE | 2 |
2018-10-07T04:39:29-04:00 | Desktop | 2 | review | All the staff were attentive & helpful. The food was excellent and water or drinks were available all through the flight. | Helpful & attentive staff | 0 |
2018-10-07T03:46:29-04:00 | Desktop | 0 | review | With an 88 year old Mother and 1 hour 20 between flights you could imagine our surprise and frustration when the interplane traveller transfer arranged by our travel agent and confirmed in checkin in Beijing did not materialise. The flight attended said it was not far and she should be able to walk it. two terminals later and a wheelchair we found in airport we made it with minutes to spare. Great customer service Singapore. As our flight of choice it is time to shop around | Disappointing service | 2 |
2018-10-06T21:33:39-04:00 | Desktop | 2 | review | Had not flown with Singapore Airlines for several years for no real reason other than we wanted to stop over in cities with other airlines offering direct flights.
We have to say that we had nothing but the best in service and flights and shall fly Singapore more often on our annual travels to Europe. | One Of The Best Flight Experiences | 0 |
2018-10-06T21:31:51-04:00 | Mobile | 0 | review | After reading a number of reviews I decided that's what I wanted to try Singapore Airlines business class and I booked a business class flight on they're A330 300 from Bangkok to Singapore.
Firstly I checked into the silver Kris Lounge in Bangkok which I found was rather disappointing & certainly failed in comparison to a number of business class Lounges I have experienced around the world. The food here was substandard and served at dangerously low temperatures which were unsafe as the marks were not at a safe temp the food was overcooked, tough and lukewarm subjecting customers to the risk of bacteria and food poisoning.
When I boarded the A330 I was directed into the cabin, not shown to my seat and I immediately noticed the very old style seating. The seats were worn and we're passed their use-by date and were not very comfortable due to the wear and tare. We were quickly offered a glass of champagne juice or water and when I advised thank you but I don't drink wine, the attendant just walked away and didn't offer me anything else. This was very poor.
Subsequently I got the attention of another attendant and managed to get a drink. We were given hot towels.
Once we pushed back and got underway the cabin crew got up and commenced the cabin service which I found to be a little slow for business class.
I had advised I didn't wish to have the appetizer as it didn't appeal to me, however I still had it brought out and placed in front of me , which was strange and I sent it back.
Once I received my main meal which was roast chicken breast and vegetables, the chicken was moist and cooked quite well and the meal was served at a good temperature which was nice and hot.
When I finished my meal I sat there with an empty tray in front of me and subsequently pulled out the table in the empty seat beside me and moved it there and sometime later cabin crew came past and collected it.
The cabin crew uniforms where Immaculate but the cabin crew appeared uninterested and as though they did not want to be there.
I was then served a second drink and that was the only two drinks I received on the entire flight. After the meal service we where handed another refresher towel and basically that was only was to the entire business class experience.
I was never greated or made to feel welcome or asked if I was comfortable and I felt the level of service was poor. I am a platinum frequent flyer member with another Alliance and I have flown business class on a number of occasions and I have also flown first and economy class, and to be honest I was very disappointed in the interior of the Singapore Airlines old dated interior on their A330 aircraft and I was very disappointed at the level of service which was lacking provided by Singapore Airlines on SQ 983.
Overall very disappointing and I would not recommend Singapore Airlines from this experience as it fell well short of many other business class flights I have enjoyed. My overall impression was it lacked friendliness comfort and value for money and this flight was considerably more expensive than with Cathay Pacific which was offered on a much more modern aircraft with far better seating and comfort. | Disappointing after hearing so many good things. Old aircraft old seats poor Service | 1 |
2018-10-06T18:28:50-04:00 | Desktop | 2 | review | Flew SQ 406 from Singapore to Delhi. Travelled in the A380 Upper Deck.
The service, the food, the announcements, the drinks, the seat comfort, the in-flight entertainment, the selection of magazines - everything deserves five stars.
No question of trying any other airline if SQ is one of the options - go for it without thinking twice! | Flawless!! | 1 |
2018-10-06T09:28:58-04:00 | Desktop | 1 | review | Good flight but food is not as good as usual,service is good crew are very friendly and flight is on time | Flying on time | 0 |
2018-10-06T02:33:51-04:00 | Desktop | 2 | review | We flew Brisbane (Australia) to London return with Singapore Airlines and I can honestly say this is probably the best economy class service I've had from any airline in recent years. This was especially true of the London to Singapore leg (Flight Number SQ 305 on the 3rd of October- I'm placing this information in so that hopefully SQ will offer some 2 praise to their cabin crew), the cabin crew were efficient, friendly and very organised. Loved the fact that they worked hard to keep the cabin and W.C.'s clean (couldn't help but noticed that the crew picked up litter from the walkways) and that snacks and water were freely available and offered to passengers.
Yes the 777's we flew on are starting to show their age, but this was more than made up for by the service and professionalism that was evident in the actions of the crew.
As a final point- on the return leg to Brisbane we arrived early! | 777's Need Updating / But the Cabin Service was Outstanding! | 1 |
2018-10-06T01:55:08-04:00 | Desktop | 2 | review | Boarded for the 1st time a morning flight from Singapore to Shanghai. Normally I like to take midnight flights so that the day is not waste sitting on flight during working hours.
This A380 aircraft had the new Business Class Seats which are new on this sector. The seats were same Broad seat with lots of space for sitting but for sleeping you still need to sleep at an angle which is awkward and not a very comfortable position to sleep. The layout of the Business Class on Top Deck was 1-2-1. The Center seats had a divider which can actually be pulled up and down to make it 100% private seat or if you are travelling with someone can be pulled down completely till the seat level giving it a feel of a joint cabin. The idea is nice when you are travelling with companion as this makes the whole cabin very cozy. The seats are all trimmed with Dark Beige/ Brown leather and had every possible thing a traveler would need. Proper storage area, charging points, headphone and lights at appropriate location made the cabin very comfortable for users.
The Service was as expected by the Cabin Crew who kept their meal services very professional and as per customers request. This being a day flight, the entire time, the crew were busy in Service and from Champagne to Tea was served at a push of a bell.
Overall this cabin is better and more functional then the old designed cabin of A380 which SQ was using when they launched the new Business Class. However the sleeping angle is not very comfortable, even though the duvet, pillows and blankets are top notch quality. | Very Caring Cabin Crew and Excellence in Service in Sky | 2 |
2018-10-06T01:31:04-04:00 | Desktop | 2 | review | We have flown to Europe a few times and we have found Singapore Economy to be better then the other airlines. The airline stewards are really lovely, the food is nice and a stopover in Singapore airport is much easier than other airports. We really appreciated how they make snacks including fruit, sandwiches and muffins available at any time and come around all the time with water or juice. Booking into the lounge at Singapore airport or going for a massage is a good way to pass the couple of hours you have at Singapore Airport. | Fantastic service and food from Melbourne to London | 0 |
2018-10-05T23:53:43-04:00 | Desktop | 0 | review | I paid exact money to get more leg room etc for this class but it was terrible. Compared to Canadian Airlines I would never go Singapore again. Please be aware of what you pay for. The seating was old service was average.Just so disappointed. | Really disappointed | 0 |
2018-10-05T20:51:41-04:00 | Desktop | 1 | review | Service on the way to Melbourne from Wellington was attentive and helpful - nothing was a bother. Felt great.
On the way back the service was noticeably different - had to ask fro things and staff were obviously disinterested.
Note that Singapore uses their old planes on the NZ/Aus route so business class is not as 'flash' as it would be on a newer plane. | Service varied across two flights | 2 |
2018-10-05T19:44:58-04:00 | Mobile | 0 | review | Must say I was looking forward to my first class seat to Singapore.
However, the 777-300 has the old style first class seats. Bed was hard, could feel a number of joins in the seat. Wine was good, food was ok. For the price I wouldn’t do it again | Really disappointed | 1 |
2018-10-05T19:29:38-04:00 | Desktop | 2 | review | Seats are closer together here, which makes impinges on comfort, especially with the movement of other passengers. Still nice service from staff. Menu selection could be better than dry, reheated noodles, noodles for starters and more carbs. | Economy class a bit of a squeeze | 0 |
2018-10-05T19:22:25-04:00 | Desktop | 2 | review | A comfortable way to travel, though getting to and waiting for the bathrooms was a bit of a trial and maybe could be improved? Liked the menu and service of staff. | Comfortable, professional service | 0 |