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2018-10-05T14:23:39-04:00 | Mobile | 2 | review | I travelled with Singapore airlines 3 october at night. Singapore-Amsterdam is a long flight of around 12 hours so I was happy that the plane looked good as well as my seats. The tv screens are big and the choice of entertainment is great. I was very impressed by the service of the crew. They were friendly and worker hard.
The luggage handling in Schiphol took way too long but that wasn’t the fault of Singapore airlines but the fault of the airport. The buggy of my little son was even lost for a while and delivered later in the day to my home.
In summary Singapore airlines is still definately one of the best airlines in the world. It was also great to be at Changi Airport. | Great service | 1 |
2018-10-05T13:45:29-04:00 | Mobile | 0 | review | Whilst the attendants were pleasant the whole experience was my worst flight ever. Reclining person in front NEVER put seat forward so I was trapped in my seat the entire flight despite requests by me to put seat forward. Food was distasteful. Breakfast options awful. Why not cereal in a box? Cup was cracked so leaked tea on my sleeping neighbour while in cup holder. Liked the warm hand washer cloths. So little room. Would avoid travelling with them again. | Singapore airlines | 0 |
2018-10-05T13:05:24-04:00 | Desktop | 2 | review | this trip was in two parts.from brisbane to singapore,typical Singapore airlines,expert and professional.your comfort is their only objective.from singapore to Kunming, via Silk air,not as smooth,less attention to detail.airport at Kunming virtually deserted,with few taxis,none of which spoke english.still recommend Singapore air for asian travel. | curate's egg | 0 |
2018-10-05T12:11:38-04:00 | Desktop | 2 | review | Great airline. The food was tasty, the staff are so nice, great movies and entertainment options, comfortable seats and head rest, lovely relaxing music played before take off and when have landed, the toliets have toothbrushes and toothpaste for indivuals to use and toliet sheets provided. The safety instructions are given in a unique but entertaining way on our tv screens. I also left my Pandora ring in the toliet room sink and the staff made a annoucement about the ring being left and I was made to decribe what the ring looked like before it was given to me. I was very grateful for this. I would definently be using this airline again. | best airline I've been on | 0 |
2018-10-05T02:23:37-04:00 | Desktop | 2 | review | The Singapore airlines flight was very comfortable and premium economy certainly offers more room. We had a stopover in Singapore so our seats Paris/Singapore and Singapore/Sydney were different. I would not recommend the seats for our last leg. The were the back two seats on the side next to the bulkhead, which was ok if watching TV but noisy and difficult to sleep due to the constant flushing of the toilet and clattering in the galley. | Premium economy worth the extra money | 0 |
2018-10-05T00:46:37-04:00 | Mobile | 2 | review | Always enjoyed flying with Singapore Airlines. Flew from Melbourne to Singapore recently and enjoyed the new A350-900 inflight entertainment system. The flight journey was smooth and overall service was fantastic. Thank you for a safe and pleasant experience. | Great inflight entertainment system and pleasant cabin crew. | 0 |
2018-10-04T21:58:30-04:00 | Desktop | 2 | review | We have flown with Singapore Airlines many times and it is always our first choice of airline when we go to either Bali, Singapore or Vietnam. We have always been happy with Economy however have now tried Premium Economy 3 times. I have read many 0 comments today but we are happy with the service received. We liked the legroom, seats and service. It is better to choose the 2 seats rather than the 4 in the middle. As a Coeliac I am always pleased with the meals provided although I am always fearful I may get seafood such as prawns or oysters as you cannot list your allergies and have to select one box eg gluten free. . Luckily this has only happened once some time ago so I just went hungry! Today we flew back from Singapore and the male flight attendant was the nicest and most helpful I have had, I wish I had his name. He was concerned that my breakfast wasn't enough for me so went and got some cheese and an extra cup of tea. I really appreciated his thoughtfulness. We would love to try Business Class one day and hopefully we will but for now we will continue to book PE when we can afford it. | Happy with Premium Economy and gluten free meals | 2 |
2018-10-04T19:32:32-04:00 | Desktop | 2 | review | Always a good option for longer flights. Seats way more comfortable than other budget Airlines and food also far better. Staff are friendly, and service is excellent. | Comfy seats, great service for flight Australia to Singapore | 0 |
2018-10-04T18:01:50-04:00 | Desktop | 2 | review | Another excellent flight for us flying to Singapore from Sydney. Very comfortable flight with fantastic service. I particularly enjoyed the Singapore Slings! Even my very tall husband enjoyed the flight. | Excellent experience | 1 |
2018-10-04T15:00:41-04:00 | Desktop | 2 | review | Singapore always delivers a very professional experience. Having now flown Premium Economy on Singapore, Qantas and Cathay I surprise myself by rating Qantas ahead of the others. The little things make the difference.
On my wish list I would like to have premium economy toilets as it would make the trip that little bit more comfortable. Unfortunately the seats at rear of Premium Economy are closest to the baby seats in economy and every flight (4 in all) we managed to be close to an unfortunately very unhappy baby. Not sure how you dampen the noise, but maybe there is a way - sit as far forward in the section as possible? | Solid professionalism | 0 |
2018-10-04T14:44:20-04:00 | Desktop | 2 | review | this airline certainly knows how to treat people nothing is a problem if you want something just ask and it delivered with a smile. | top class airline | 0 |
2018-10-04T14:03:58-04:00 | Mobile | 2 | review | Life is short everyone should try first class at least once in their life. It is awesome. The crew from Singapore airlines were fantastic and service was second to none.
Like the Nike line says. Just do it!! | First class | 1 |
2018-10-04T13:56:06-04:00 | Desktop | 2 | review | Flew from perth to london via singapore with singapore airlines. Food and service was great. Aircraft was a little older and was a little cramped. Will definitely fly again. Great value for money. | Great friendly cabin crew | 0 |
2018-10-04T12:32:30-04:00 | Desktop | 2 | review | I've always had a wonderful and great flying experience with Singapore Airlines. Legroom are more than good enough, though haven't purchased one. Very comfortable seating and excellent flright entertainment, from latest to blockbuster. FAs are of great help with smile and courteous at all times. Check in and boarding are perfect and advantage being a star alliance member. | Wonderful and great flying experience with Singapore Airlines! | 0 |
2018-10-04T11:03:54-04:00 | Mobile | 2 | review | The air hostesses are always there when you need them. Always offering snacks and water. We paid extra for extra leg room seats which was a tad more comfortable. The aircraft doesn’t seem overly new, but it is clean, and doesn’t seem ‘packed’ like many others. | Great service. | 0 |
2018-10-04T04:23:31-04:00 | Desktop | 0 | review | I was looking forward to trying Singapore Airlines after it being rated so high. So I have to tell you, this is United with another name and equipment that is not as comfortable. First I was traveling only for a few days. I ALWAYS do carry on. When I checked in, they took my carry on away and told me that it was too heavy. New regulations. Ok. I didn't fuss too much but during board when others had bags almost twice the size of mine and obviously much heavier, I was upset. Next, the seat! Ok, it is nice and wide however the way it is structured you can only use part of it comfortably. Time to sleep...lie flat??? Oh yes, manual fold down which makes a HARD wooden bed for you to sleep on. I need to wash my hands. Ok...but no towels or anything in the washroom so I had to wipe them on my pants. All in all, not a stellar 5 star experience. | What is all the fuss about? | 0 |
2018-10-04T02:07:30-04:00 | Desktop | 2 | review | great service and friendly staff. no request too hard or inconvenient. boarding easy and in organised manner -no delays | great service and easy | 0 |
2018-10-04T01:56:50-04:00 | Mobile | 2 | review | Great staff, great airline. We purchased extra legroom seats for a modest cost which made the trip very comfortable | Great flight | 1 |
2018-10-03T22:02:05-04:00 | Desktop | 2 | review | seat was not as comfy as expected. not enough legroom. but food served is ok. flight entertainment has plenty of options - movies wise. they gave drawing books, crayons and other stuffs to my 9 yr old. she kept herself busy the whole duration of flight. but on our flight back, my child fell of her gift from the airline, we tried searching on the floor, we believed a passenger in our back (fellow Filipino) got it and never gave it back.
over all, flight was ok. we had a smooth take off and touch down to and fro. thank God and to the pilots and crew | entertainment has plenty options. kids was kept busy | 0 |
2018-10-03T21:38:47-04:00 | Mobile | 2 | review | Lovely airline, on time. Excellent hot meals, nice touches of socks, blankets, pillows, toothbrush. The crew were awesome and very attentive on this 12 hour flight. I would highly recommended them. | Excellent | 0 |
2018-10-03T20:55:35-04:00 | Desktop | 0 | review | The 2-4-2 Premium Economy seating arrangement makes it feel like you are flying in economy. The seats do not offer much more legroom or width than economy class. The reclining seats recline in similar angle as economy. The seats' thigh support is useless and do not lift up much like other airlines, such as Cathay Pacific's sets. The seats are very uncomfortable to sleep as there is no support to your legs at all. The extra monies you pay is worthless because the the first row of economy class has the same pitch as premium economy! | Poor Premium Economy Seat | 4 |
2018-10-03T20:37:34-04:00 | Desktop | 1 | review | Terrible business class seat design. Although the seats are lie-flat beds, there is a very small hole to put your feet and you have to sleep in diagonal. I am 185 cm and the seat is simply not long enough. It is not comfortable at all. The food is very ordinary for business class. Wine selection is however good. Entertainment is average with not enough movies. | Poor seating design | 1 |
2018-10-03T18:35:00-04:00 | Desktop | 2 | review | I enjoyed flight in Singapore airline, the recline seat was comfy and the leg room is spacious. Food was good and most important thing is on time take off. The service was excellent! | comfortable flight | 0 |
2018-10-03T17:59:50-04:00 | Desktop | 0 | review | It was my first time flying in a Singapore airlines A350, I flew economy (because anyone who forks out over twice as much for premium economy is insane considering its hardly any better) and the seats were absolutely horrible, I could not wait to get off the plane, the back rests have no cushioning at all, had a very sore back at the end of the flight. | A350 economy seats are horrible | 1 |
2018-10-03T16:49:53-04:00 | Mobile | 2 | review | My family of 5A3C took a holiday trip last week and was returning on Oct 2nd by SQ979.
The traffic was crazier than usual after pick up and we would have arrived just an hour before flight time. somehow the chartered van missed the airport exit and we were to be only in airport terminal at 6pm for a 6.30pm departure.
We called Thai Elite and SQ for assistance and they were professional and kept assuring us to do their best.
We really arrived at 6pm sharp. The SQ ground staff were very efficient. They sorted our passports and bags for check in.
We were ushered to the plane & Were all seated at 6.25pm. the plane took off at 6.30 as scheduled
Despite the time urgency, the staff were friendly, you could feel their rush against time. But, they were very understanding and shown genuine concern of the well being of the 3 young children of 3- 5 years old. They did not let us feel uneasy or blamed at all
Millions of thanks for the special assistance. And yes, all 5 checked in bags arrived Singapore with us. I must say that we already were very prepared for a delayed delivery due to the short time allowed.
Well done SQ. | Efficient & friendly service | 3 |
2018-10-03T16:00:11-04:00 | Mobile | 2 | review | I enjoy flying with Singapore Airlines and find the service excellent. Very friendly staff.
However, when on a special diet, the food leaves much to be desired. I am on a gluten free diet, but found the food tasteless and very boring . Gluten free does not mean it has to have no taste. And the bread was inedible.
It’s possible to make gluten free food tasty. | Great service | 0 |
2018-10-03T15:55:32-04:00 | Desktop | 2 | review | Good flight, service was was excellent & the staff were the best I have encountered. Food wad good without being exceptional. Only complaint was inhouse entertainment system which was very cumbersome to use & selection was limited. | Good flight | 2 |
2018-10-03T15:37:15-04:00 | Mobile | 0 | review | My access online to select my dietary preferences were blocked so I tried calling their offices. The number was so difficult to find, as you know they avoid you calling their call centre like the plague. I eventually found an old number which directed me to an insurance company and it seems to happen a lot, as the response I got from the attendant over the phone that the correct number was instead 13 10 11.
They have a long queue of pressing at least 3 options to speak with someone and I got a representative who advised me that they only had gluten free or lactose free options, just not together and not “dairy free”.
What day and age do you have to be in to not know that dairy and gluten are well known allergens.
I was told to medical certificate and I did for extra charge from my specialist doctor to au_reservations@singaporeairlines.com.sg 6 days before my flight back from Singapore. I received an email receipt for my dietary request and another email asking for my booking number. So much bloody effort.
I made a direct complaint and their customer affairs officer explained, “any meal needing to be both Low Lactose and Gluten-Free would need to be custom prepared and uplifted by our Catering Department. As we are only able to accede to custom meal requests on medical grounds, rather than passenger taste preferences, our Catering Managers require a medical document outlining the relevant allergies or intolerances in order to accede to requests of this nature.”
I got on my flight yesterday and I was so stressed that I burst into bouts of tears when they started serving food and I hadn’t got my meal request I submitted 6 days prior, even after going through the effort to speak to SG call centre and having to provide a medical certificate.
What was the run around for? S*ts and giggles? There was a lovely staff member Sidney? that tried to get to the bottom of my distressed sobs of, “I have a medical condition... I submitted a medical certificate” and she tried her best to cater for me on the flight however I was so exhausted by that stage I didn’t give a rats bottom. I consumed about 10 glasses of water in a span of 15mins and had a nap instantly after my meal. She also submitted a report on my behalf to customer relations. What help is that, I realise because the previous passage was their “politically safe” response.
I also made a complete fool of myself in front of my surrounding passengers crying out my frustration.
Why ask for a medical certificate if you can’t provide? And stating under all your emails that we can guarantee your dietary request is unacceptable for someone with a legitimate medical condition.
There is scientific evidence that dairy and gluten are well known allergens, it’s required by law to state them in food and packaging.
I have been discriminated against for having a medical condition. Do you also ask people of Muslim, Jewish, Hindu faith to provide religious certificates to show that their meal requests are not one’s “taste preferences”?
What caveman mentality is that?
I’ve flown with qantas and they managed to provide my meal with less than 24hrs notice because this is a common combination of intolerance, especially as the medical field is advancing. It’s also none of your business what medical condition I have but I still provided because this is ridiculous.
Get your act together SG. You’ve just lost a well-travelled customer who have a lot of word power in the community. I hope justice is delivered to your whole company for this distressing experience. I have been traumatised and I almost didn’t say anything because I felt so down trodden but I will fight back the way I know how. | The most backward airline I’ve ever experienced | 2 |
2018-10-03T14:22:00-04:00 | Desktop | 2 | review | We found the food was great. Service was professional and friendly. The plane was clean.
We loved the little packs that contained socks and toothbrush kit given out to help with the sleeping or to be used to refresh at the destination.
We were text about an auction for the unsold premium economy and first class seats. We bid (but were unsuccessful). Once the plane was fully loaded we did note that all the premium economy and first class seats were not full. We thought it odd that lower bids were not accepted.
We enjoyed tracking the flight on the monitor and the movies. | First long flight | 0 |
2018-10-03T13:54:22-04:00 | Desktop | 2 | review | This airline is truely the Best, best in flight meals, best entertainment, best customer service, The crew are always courteous and helpful, nothing is too much trouble, and very competative fares, not the cheapest but you pay for what you get and with Singapore you get the best.. We only ever fly Singapore Airlines, We have tried many others but they kjust do not match up to the service. Other airlines please take notice what you should be doing for your customers. | Simply the best airline to travel with. | 1 |
2018-10-03T12:09:57-04:00 | Desktop | 1 | review | Cabin crew friendly but food was extremely disappointing. Most passengers near us returned their main course..as did we. Also really bad was the removal of all pillows and blankets on the Melbourne to Wellington leg! After the long previous leg from Singapore with little sleep we felt it was an unnecessary act. Won't fly with them again on a long flight. Air conditioning was very noisy. | Disappointing flight | 0 |
2018-10-03T12:04:56-04:00 | Mobile | 2 | review | I got the opportunity to upgrade to Premium Economy and it was well worth it.
Comfy roomy seats with great leg room and lovely to kick start the holiday with a glass of fizz.
My only disappointment was my choice from the dinner menu. I chose the fish option but have had better inflight meals in Singapore Economy Class. However, lots of great snacks served during the flight and the breakfast before landing in Singapore was good.
Cabin crew really friendly and helpful and I would book Premium Economy again. | Great Flight | 0 |
2018-10-03T11:15:14-04:00 | Mobile | 2 | review | I flew first leg of my trip from mumbai to Singapore it was wonderful
Upper deck on A380 was awesome even in economy
Food was great
Vegetarians were happy
And yes a toilet bag was also given on this 5 and half hour flight!
2nd leg to Pu dong
Was comfortable as well
Fly always the best!! | Really up to the mark ! | 1 |
2018-10-03T10:53:37-04:00 | Desktop | 2 | review | Well handled from smooth check-in through lounge experience to boarding. On board, seats were comfortable and staff were attentive. Good range of drinks and snacks and even a better choice for someone who avoids wheat and dairy. | Got it all right - even the special menu items | 0 |
2018-10-03T09:44:04-04:00 | Mobile | 2 | review | As we where a bit disappointed with the flight to Singapore, this one was great. Crew was amazing, friendly and food was much better. Still a bit dissapointed with the food that we organised via book the cook. Apart from that everything was really good. | Good service | 0 |
2018-10-03T09:39:24-04:00 | Mobile | 1 | review | We where a bit disapointed with the service and food on this flight. Usually we are very impressed with them but this time they let us down. | Not great service | 0 |
2018-10-03T05:27:24-04:00 | Desktop | 2 | review | Our Singapore Airlines flight consisted of fabulous service and the food. The staff were friendly and very attentive. Our flight left on time and we felt safe and comfortable throughout the journey. There were recently released movies to choose from with the DVD player and sound system working perfectly. My husband and I would not hesitate to recommend Singapore Airlines, they are our first choice of airline. | Superb Singapore Airlines | 0 |
2018-10-03T04:39:49-04:00 | Mobile | 2 | review | I have flown on quite a number of flights on Singapore Airlines in the various classes of travel. They have always maintain a high standard. For this flight, the service on board as well as the food and drinks were equally great.
The seat in business class can be turned into a flat bed, which is just what one look for in a long haul flight. | Another Great Flying Experience | 2 |
2018-10-03T03:39:58-04:00 | Desktop | 2 | review | Absolutely fabulous flying on the A380, food was excellent and for the first time in a very long time I got to order a Bloody Mary, not many airlines are bothered making them anymore. Meal options great and we were fed twice on the 8 and a half hour journey. Service was outstanding any wonder they continue to be awarded Best Airline. | Best Airline | 0 |
2018-10-03T02:32:31-04:00 | Mobile | 2 | review | We went to Italy on a small group tour with airfare included. The fact that my husband was recovering from a knee replacement prompted us to upgrade to Permium Economy. Checking in was a breeze and we boarded just after Business Class. Staff were welcoming and friendly. Shown to our seat quickly water bottles waiting. More legroom definitely and wider seats. Bigger tv screens and better recliner seats. Just slightly more than standard economy’s. The service was great and the food was good. Disembarking was easy and quick. Our bags were amongst the first out! Overall a very enjoyable flight. Thanks Singapore Airline | Singapore airline- Italy Discovery Tour | 2 |
2018-10-02T23:21:59-04:00 | Desktop | 2 | review | Two long flights. 9 hours Sydney to Singapore then 2 night stopover then 13 hours to Heathrow. Very smooth flight with lovely and helpful attendants. Well fed and lots to keep us hydrated. Travelled 2 couple together and nothing was too much trouble. Received plenty of hot towels, socks and eye masks to help us sleep, Good price and will use again and again | Long flights on Singapore Airlines | 0 |
2018-10-02T23:11:44-04:00 | Desktop | 2 | review | Our return flight from Houston was again pain free. Check in at Houston was quick and simple with the desk staff being very friendly and attentive. On board, as usual, the smiling faces of the crew made it a pleasurable flight. Overnight flight meals were of a great standard with Salmon and Chicken dinner with an omelette and sausage breakfast. Overall a great Airline to fly with and look forward to another trip with Singapore. | Very hight standards | 1 |
2018-10-02T22:51:17-04:00 | Desktop | 2 | review | Flying Singapore Airlines is always a joy. The hardware is good, inflight entertainment is great - but the thing that makes the difference: the crew! Outstanding and unrivaled in terms of friendliness! | Best airline for us | 1 |
2018-10-02T21:28:21-04:00 | Desktop | 2 | review | Service was extremely good. The staff friendly, food was good and enough for the trip. There was a good amount of leg room for an economy flight. | excellent service | 0 |
2018-10-02T20:02:45-04:00 | Desktop | 2 | review | I fly Singapore Airlines into Bangkok on a reasonably regular basis and they always make me feel welcome and provide excellent service. From ground crew to in flight service the team at Singapore Airlines are very efficient, polite and professional. The food is good and getting better each time I fly. It is nice to have a tasty meal and cold beer on the Singapore to Bangkok leg. Also worth mentioning if you are transitting through Chaingi Airport as this flight does, Singapore Airlines looks after you with information on Gate and Terminal for connecting flights and ensures you make even a tight connection as long as you follow their advice. | Always excellent service | 0 |
2018-10-02T19:51:09-04:00 | Desktop | 2 | review | I have nothing but the highest praise for the "human" side of this airline and it delivers on its well-earned reputation for service. Even a flight director who appeared regularly to check what was going on for every passenger on the flight! Unless you know the 12 digit code of your flight which doesn't appear on your e-ticket you are in trouble as the out-of-hour "bots" are not really helpful .We had to phone the London office to get our problem sorted which they did do.We tried to log-in before our last flight but it said we had unallocated seats and all were taken but the Humans came to rescue!! | there are always two sides to the story | 2 |
2018-10-02T19:33:27-04:00 | Desktop | 2 | review | We recently flew from Sydney to Singapore on our way to Cambodia in economy. The flight stewards were excellent. They were attentive, friendly and nothing was too much trouble. We could have easily been in Business Class the way they treated us. The meals were also of a very high standard - hot and flavoursome. Very much appreciated. | Excellent service - even if it was in economy! | 0 |
2018-10-02T18:24:09-04:00 | Mobile | 2 | review | Had an awesome, safe and sound flight with Singapore airlines (SG 452). Clean restroom and cabin helpful friendly crews. Delicious foods. With some entertainment from the cabin. There are iPad that you can listen music,watch whole the time of movies while flying, and etc. Thank you for bringing us joy in our trip. | Friendly crews | 0 |
2018-10-02T17:23:20-04:00 | Desktop | 2 | review | Not a matter to fly a long haul anymore when you fly with SQ. Had a very good sleep on plane with enough space and quite comfortable seat (I was in economy class only but the seat feels like sort of a premium economy of cathay's ones!) Booked the ticket fairly at HKD$5000, which is quite a good deal for 12+ hours flight. Flight attendance are friendly, and most importantly, meals have quite a good taste. Entertainment options are good with a decently big monitor too. | Comfortable seats, good service and good food! | 0 |
2018-10-02T16:49:24-04:00 | Mobile | 2 | review | I flew Singapore Airlines from SFO to SIN on September 30th for my moms birthday. I have to say now I see why they are number one.
The cabin was clean, the crew was so beautiful, the entertainment needs some work, the food felt like a chef had just prepared it one second ago, and my glass was never empty of wine.
The team onboard the plane made sure we were comfortable and relaxed for the long flight and kept the cabin clean in every way possible.
Not to mention they use A350-900 to fly from SFO TO SIN as allowed to United airline which uses 787 and those are garbage. I mean all of United is garbage.
So do yourself a favor and pay the extra money and get on this Singapore Airlines to have some fun on your way to Singapore. | I see why they are No.1 | 0 |
2018-10-02T16:41:11-04:00 | Mobile | 2 | review | My family went to vizag, we booked silk air for vizag on 26th september and return 30th. Feel like our travel is personalized with nice cabin crew and ground staff. No issues in baggage or in flight facilities. Looking forward to travel again. | Travel is cool | 1 |
2018-10-02T15:40:21-04:00 | Mobile | 2 | review | It is my first time to travel with singapore airline. I love how the staffs handled their customers. They are very generous and smiling. The check in counter has been very accommodating as well. The plane is huge and comfortable. The food is fine.
I would love to fly again with singapore airline. | One of the best | 0 |
2018-10-02T14:16:56-04:00 | Desktop | 2 | review | surely one of the best in the world, but recently didn't feel the warmth from their attendance as much as used to and others start to invade their friendliness with competing prices as well. still best connection to other countries in the region and their airport is one of the best, if not the best, in the world, so if you have long connection book their in the airport hotel and enjoy really nice but if you have a longer connection they will allow you to take tour of the city regardless if your nationality and in a moderate price surely worth it . | Singapore Airline | 0 |
2018-10-02T13:03:04-04:00 | Desktop | 2 | review | Dad flew by Singapore Airlines, he is 75+, the flight was comfortable, staff at the airline office, airport and in the aircraft were friendly and helpful. | Friendly, professional - One of the best | 0 |
2018-10-02T12:46:31-04:00 | Desktop | 2 | review | First time on Sinapore airlines and was very enjoyable, we will be using them again in March 2019 when we return to phuket | Fantastic Service | 0 |
2018-10-02T11:54:17-04:00 | Mobile | 2 | review | One of the Best in flight service
Kindly book in advance for Kid's meal if any kid is traveling with you
Check-in experience wasn't that good but in flight services were very nice.
Even in Economy class also you get drinks and food multiple times | Best in Class | 3 |
2018-10-02T11:48:43-04:00 | Desktop | 2 | review | Singapore to Sydney to Shell Cove:
After three weeks we were exhausted. Wendy Wu Tours in three weeks had shown us South China to North China, Taiwan and Singapore.
We had seen so much and yet wanted to see many of the places for a longer period.
And this was our first long trip and our bodies were telling us.
While we waited at the Singapore terminal to board our plane the Singapore staff appeared to be relaxed and fresh. they were smiling and gave us a smile too, understanding we wanted to go home.
My wife and I were very happy and satisfied with what we had managed to do in such a short period. While we waited to board the plane we chuckled to each other as we planned our next holiday.
We had flown with Singapore Airlines before and so knew we would be looked after in a professional manner. Maybe our expectations of good customer service were now higher. I am happy to tell you that Singapore Airlines delivered once again, an excellent and professional approach to all those who travelled with them.
Like us, many of the passengers on the plan were tired and exhausted. The flight crew were kept on their toes to keep everybody happy. My wife and I noticed two such cases and the air hostess was able to do her job and explain to the passengers it was for their safety. The two passengers were very tired and yet were able to nod and even give a small smile because they had been treated with respect.
We even tried the in-house shopping on this flight. My wife bought a small massager and I a small model of a Singapore plane. Both items pleased us both and the business dealings was very efficient.
LSS Queenie Tan
FSS Kimberly
FSS Chua
All ensured that Singapore Airlines kept their good name of being an excellent airline.
And of course, the plane landed safely and all the passengers although tired still were able to respect each other and even make a few jokes to amuse each other as we left the plane.
Time to leave the plane and the wonderful Flight crew.
It was a sad moment but we both promised we would meet again soon.
I was a little sad because I was not able to watch a movie I had found just before landing. I had managed to watch three other movies that I enjoyed.
Thank you Singapore airlines providing us with a beautiful end to our long Asian discover.
Yes, you will see us again soon. | Time to go home. | 0 |
2018-10-02T11:06:30-04:00 | Desktop | 1 | review | Service was no more than average and we were a little disappointed with the standard of the food. I was suffering with sciatica at the time which perhaps made me more disgruntled than usual! | Stopped off for three days in Singapore on journey from England to New Zealand. | 0 |
2018-10-02T10:56:47-04:00 | Mobile | 0 | review | The Airline that ou could rely on has changed for the worse, if an alternative is Available give them a go | Singapore Airlines | 1 |
2018-10-02T09:35:07-04:00 | Desktop | 2 | review | This was a very long trip for me and I was travelling alone but Singapore Airlines made it a very pleasant experience. The flight attendants are wonderful and the trip went smoothly with very little if any turbulence. I would not hesitate to recommend Singapore Airlines. I flew with them because a friend in the airline industry told me they were one of the best airlines operating. They were right. | Superb Airline | 0 |
2018-10-02T06:47:47-04:00 | Desktop | 2 | review | Efficient check in, friendly, courteous ground staff and excellent service from the cabin crew. Very punctual in timing for both departure and arrival. Security was very good as checking on all passengers were very thorough. | One of the best airlines in the world | 1 |
2018-10-02T06:31:34-04:00 | Mobile | 2 | review | This was our first time flying Singapore Airlines and we loved it. From price to booking to requesting children’s meals everything prior to flying was seamless. Check in and bag drop was quick and easy. Nothing was too much trouble for the flight attendants. Special shoutout to Winston! The entertainment system is great and so much food!This is now our first choice airline. | Best flight with 3 small kids | 1 |
2018-10-02T05:30:56-04:00 | Mobile | 2 | review | Flew to Melbourne with 48 hour stopover in Singapore. Great experience. Clean plane, lovely attentive staff and reasonable food meeting our vegan diet.
Terminal 2 at Heathrow a dream and singapore changi airport beautiful and lovely place to spend time.
Flew overnight (left around 8pm) and whilst sleep a little disturbed meant we got 2 evenings and a full day sightseeing in a really nice and safe city. Would visit again. | Great service and easy flight | 0 |
2018-10-02T03:05:24-04:00 | Mobile | 0 | review | Due to SA system fault I can’t check in online and therefore have to check in last minute at the airport!! (Can’t check in online means can’t choose seat very annoying) Was given the middle seat which I’m not happy at all as I was travelling alone and always wanted an aisle seat! Despite telling the ground staff at check in counter of my preference they just said ‘sorry we can’t help you should have checked in online) but it’s not my fault that I can’t check in online.. this is not the 1st time... I have since try not to travel with Singapore airline but choose other airline instead because there is no customer service in their vocabulary unfortunately.. | System fault can’t check in online | 0 |
2018-10-02T02:40:26-04:00 | Desktop | 2 | review | Excellent service as always. start to finish. worth paying more and upgrading classes. will only and always fly them if I can help it. | The best - its as simple as that | 0 |
2018-10-01T23:40:56-04:00 | Desktop | 2 | review | Flight with Singapore Airlines to Phuket and transit in Singapore for several hours. I had to admit, I was pretty lucky to get a promo ticket to flight with this airline to my destination at the price only slightly higher than the other economy airlines.
The flight to Singapore was simply pleasant, with spacious leg room, great entertainment system, and this was the first airline to give a free earphone to the passenger. The earphone is not that great, and I end up using my own custom IEM, but I do appreciate the 3.5mm to dual 3.5mm adapter they give in that package.
The ground staffs and cabin crews were friendly and eager to help us adjusting few things to make my flight more comfortable. Also, the food is great.
I have to change to other airlines that has join ticketing system(?) with Singapore Airlines (it was S*lk Air), and it definitely not as comfortable as when I flight with Singapore Airlines plane.
That being said, I have nothing worthy to complain about my experience with Singapore Airlines, and definitely will flight with this company again ... if I can get another promotion/discounted ticket. | Pleasant flight and excellent service | 1 |
2018-10-01T23:06:50-04:00 | Mobile | 2 | review | After the last premium economy from london to singapore where i was impressed with service this did not wow me
Trippel7 300 with 2 4 2 config in premium.had window seat.
Inflight entertainment was good.
Food was not as appealing last time. Both dinner and light bites. Passed on dinner.
Orange juice was | Did not wow me this time | 0 |
2018-10-01T19:54:32-04:00 | Desktop | 2 | review | Travelled in the A380 to Singapore and plenty of room for me being 195cm
Changed planes in Singapore 777 bit small but it was comfortable - meals on both legs were great
777 all the way home in September no issurs at all with leg room
| Flight to Tokyo via Singapore | 1 |
2018-10-01T16:03:37-04:00 | Desktop | 2 | review | SingaporeAir gives you impeccable service with excellent meals and faultless service. Recommended One of our best long distance flights. Could . Nothing to complain about,
I've been flying premium economy between Singapore to Beijing (5-6 hours) quite a few times, and I am very pleased with the comfort level . The seats are much wider, more legroom, noise-cancelling headset and bottle of water provided immediately on the flight. from the economy cabin, | impeccable service | 0 |
2018-10-01T15:56:43-04:00 | Mobile | 2 | review | This was the new Singapore Airlines plane from London to Singapore. I have to say I was quite worried as the picture of ecconomy class were few and far between.
On the way out from London we got a row of 4 seats in the middle, they were supprisingly spacious and the arms lifted up, this was a benefit to us as we were a family and this created more space. It also aloud children to lean on you when they slept. The head rests also bend which make things a little more comfortable. The only problem was how cold the plane is kept, not sure if this is for a specific reason but wrap up before boarding.
The service was good, which is what they are famous for, the staff are super friendly and seem genuinely kind.
In the return journey we paid for seat in the seat forward section expecting to board first etc but this is not the case you board last?
We also opted for the 42 k seat ? which has the extra leg room however when you choose these seats there is no overhead storage as all the emergency equipment is there. So your bags are put at the back in random places. This makes getting off the plane impossible as no one will let you through to retrieve your bags and then they will not let you back to you seat again as they want to get off the plane before you even though the plane is not allowing anyone off yet!!
The other down side to this seat aswell is the screen is folded down not on the back of a chair, which is fine but if you want to sit to eat your food you have your knees at 90 degrees and there is no leg room as the casing for the screen digs in to your legs. So you have to spend the whole flight with your legs stretched out! The seat also feels narrower and the arm rest is fixed.
In the end we would recommend just opting for the middle seats and leave these well alone. | New plane | 0 |
2018-10-01T13:30:47-04:00 | Desktop | 2 | review | Good flight. Midnight one with children aboard. They are obviously very tired at this time and one fully screamed for nearly 2 hours. Once fed, he fell asleep with not a peep heard. Got a meal at around 1am. And breaky close to landing at Frankfurt. Same boring movies as the previous flight .. food good but even dinner was eggs. Better selection for vegetarians.. | Good | 0 |
2018-10-01T13:26:17-04:00 | Desktop | 2 | review | Super early 7.00 am flight . Fairly full flight ..we had a window and middle seat.
We got a breakfast once on board. Being vegetarian, I got my meal WAY before others. Usual meal. Egg based that was pretty tasty. Staff worked well. Not hassles. Movies , for the first time, didn’t really interest me ...always squashy on these flights but what can you do? | Very good | 0 |
2018-10-01T09:04:00-04:00 | Desktop | 2 | review | best airlines, best cabin crew, best food...everything best. A must airlines if you fly in asian countries | best airlines | 0 |
2018-10-01T08:48:40-04:00 | Desktop | 2 | review | The KrisFlyer lounges in both the Bangkok and Singapore airports are the best lounges I've been in. The quality and variety of warm dishes are the tastiest I've had. there was a fish dish, chicken, beef, and a couple of vegetarian options. Everything I had was very well prepared for a buffet. Alcoholic beverages were also top shelf - Glenlivet single malt scotch and Charles Heidsieck Champagne were both very good.
I was less impressed with the flight though. While pleasant, it didn't maintain the expectations the lounge had created. While the lounge was better than any airline lounge I've been in, the plane was not the best business class experience I have had. EVA's business class cubicles are larger and more comfortable.The in-flight food is better on EVA and the entertainment system is much better in terms of selection and operation. I had an annoying time with the Singapore system failing to hold a pause and often resetting to the beginning of the movie regardless of what button I had pushed. It's still a pleasant way to travel, but it fell short of my expectations in a number of areas. | great lounge, but flight was a bit of a disappointment | 2 |
2018-10-01T08:13:56-04:00 | Desktop | 2 | review | Very friendly flight crew. Lots of space and a very smooth flight. Vegetarian food selection not as varied as expected. | Excellent seating in premium economy. | 0 |
2018-10-01T08:00:57-04:00 | Desktop | 2 | review | Took the new A380 for the short 3.5hr flight. The aircraft is very new. We got the bulkhead seats and it was so spacious, almost like first class! The seat was very comfortable, lots of storage. Service was very attentive. Food was good. All in all, a very comfortable and enjoyable flight. | New aircraft, awesome service | 1 |
2018-10-01T05:02:13-04:00 | Desktop | 2 | review | It's been three years since our return flight with Singapore airlines. I have noticed the food quality especially returning to Sydney is not the same as I couldn't eat the meals.
I am also not impressed that they still haven't updated their aircrafts with premium economy seat to all destinations. | Good flight but decline in quality of food and service | 0 |
2018-10-01T00:34:39-04:00 | Desktop | 2 | review | Singapore Airlines provided a very safe and comfortable flight. On the first leg, Melbourne to Singapore, we had extra leg room which was well worth the small amount we paid for it. On the second leg, Singapore to Frankfurt, we had booked economy seats on the top deck of the A380 but it turned out that that the plane was new and they have reconfigured the plane to put all Economy on the bottom so we missed out on the extra elbow room. Singapore to Melbourne was on the older A380's so we were on the top deck in economy. If this matters to you, check when you book. The other thing you can to do make your flight more comfortable is to book a special meal - we always go the Indian Vegetarian because you get served first and it is delicious. The other advantage is that you stop at Changi (Singapore) which must be the most efficient airport in the world. You can do a stopover in Singapore, 5 hours is about enough to see the most crowded, food obsessed, lack of natural attractions city in the world. | Check your plane! | 0 |
2018-09-30T23:06:15-04:00 | Desktop | 2 | review | We have just come back from the F1, I was not looking forward to this long flight. But there was no need to worry. From the moment we check in till we landed the staff could not do enough to help. We found the online check very easy to use, as was the bag drop off at each airport.
The seats were very comfy but I am still glad we booked exit seats for that extra room. The choice of films ect was good and lots of up to date films being show, which help pass the time.
I was impressed with the food both ways, they even offer you inbetween snacks if needed. Toilets were kept clean.
I cannot recommend this airline enough, I have travelled the world and they beat everyone else hands down. I cannot wait to fly with them again | Cannot be faulted | 0 |
2018-09-30T22:25:50-04:00 | Desktop | 2 | review | Another great flight with Singapore Airlines, nothing too much trouble for the staff. Drinks and food aplenty, comfy and roomy in economy. Planned this trip around flying with them | Second trip on this great airline | 0 |
2018-09-30T21:41:57-04:00 | Mobile | 2 | review | I was impressed with the menu options during online booking.
Boarding was smooth and efficient, allowing departure 5 minutes early.
The flight was smooth, captains updates clear and helpful. The food was good, average airline stuff, cabin crew excellent and happy to give us more snacks or drinks.
The entertainment kept freezing, every minute for a few seconds, resetting didn’t help. Though didn’t have this issue on the return leg.
The 777-200 is beginning to show it’s age, newer Dreamliner’s / A350’s would be a better match for the quality of the cabin crew. | Great service, aging plane | 0 |
2018-09-30T21:32:00-04:00 | Desktop | 2 | review | Not bad for Economy Class. Friendly efficient staff and quite comfortable seats. Food was also good.
Had a stopover in Singapore for about 3 hours which broke the journey a bit. | Long flights with Singapore Airlines | 0 |
2018-09-30T21:13:47-04:00 | Desktop | 2 | review | Over the last few months, I have been flying on the OneWorld Alliance network to Europe and East Asia purely on cost effectiveness basis.
For this trip to London in the last week of September 2018, I decided to go with Singapore Airlines.
There is a world of difference in the level of service. I take this down mainly to familiarity brought about by the highly personalised level of service and the quality of the food served.
First - the crew were exceptional. They were very professional and yet very personalised in their service - attentive to our needs and ensuring that we were all well taken care of. In particular, the crew in our cabin, namely Syamsiah, Khai Lee, Eu Jia and Uma. They made us feel at home and comfortable. For a 13 hour flight - that makes a huge difference.
Second - the quality of the food served was very high. I had a fave of mine - Nasi Lemak - as my Muslim meal choice. It was tasty and perhaps I dare to say even better than some I have tasted at the hawker stalls in Singapore.
Overall, the experience was a very welcoming one. Although I had to pay almost the equivalent for a business class seat on a OneWorld alliance flight, the Premium Economy service and seats were excellent. | Feeling at home | 1 |
2018-09-30T19:12:59-04:00 | Desktop | 1 | review | I am considering the both up and down flights in this review.
The airline uses the Araliya lounge (typical business class lounge in CMB) for its business class customers. So I don't think the airline has much control of the lounge service.
The crew in both flights were fairly helpful. But the service was not as personal as the service of competing airlines. Few years ago when I flew with Singapore airlines business class, the service was pretty good. The cabin crew was very friendly and provided a personal service. Usually, when the meals are served, the crew is attentive and provide the following course without any major delay. But this time, specially in the flight leaving CMB, the service was not very attentive. Considering that the cabin was also not full, I think they should have been more attentive.
However, the flight was good, they provided a typical business class seat which has good legroom and width. Entertainment system was good. Had nice options.
One of the notable thing in their service is their Singapore airport business class lounge. They allow checking in 24 hours prior to the flight and the lounge is very spacious and had a very good collection of food. I spent around 5 hours in the lounge and I also noticed that they change the types of food every couple hours, which is very good.
Compared with other airlines in similar nature, one thing that Singapore Airlines can improve is the free Chauffeur service.
Overall I am satisfied with the service they provided. | Good service and flexible options | 0 |
2018-09-30T18:49:37-04:00 | Desktop | 2 | review | We love the fact that we can fly direct from our home town of Christchurch to Singapore and from there to pretty much everywhere else. The planes are always in good condition, plenty of space, tasty food and good service from the lovely attenants | Always a great trip with this air line. There is plenty of room, good food and lovely staff | 0 |
2018-09-30T17:45:52-04:00 | Desktop | 1 | review | I've flown SIA business class a few years back and had a really good experience. However, this time was quite disappointing. We flew from Amsterdam to Singapore and stayed there for a couple of nights then flew back from SG to Brisbane.
The service was ok but nothing close to how attentive they were a few years ago. The food was quite bad. Too dry and hard and the taste was quite average. They have even stopped giving out the complimentary toiletry bags. I understand cutting cost, but really, how much can that cost given business class is at least 3x the cost of economy class (and economy class gets the toiletry bags)!
Overall, not a 2 experience. I can see why SIA lost its best airline rating. | Dropped the ball! | 1 |
2018-09-30T15:31:26-04:00 | Desktop | 2 | review | The cost of Premium Economy is more than justified once you settle into the larger seat, better foot space, lift up leg rest and ease back the armchair with more arm room also. The only downside for me was they are leather, hence slippery, seats. Otherwise, service, comfort and even Singapore Airlines way of boarding by group, and enforcing it, made our trip fantastic. | Premium economy fantastic! | 1 |
2018-09-30T11:53:23-04:00 | Mobile | 0 | review | Firstly I’d like to clarify , in the plane service is second to none, amazing flight crew every time.
The customer service / reservations team on the ground, the worst i and my travel agent have ever experienced.
They do not respond to calls, emails in a timely manner , when they do that have not followed the pre- correspondence , they have no sense of urgency or criticality- referring to allergies and anaphylactic reactions.
They say they will do something and don’t, then they take your money . And say no cancellation refund once you find out there is a possible problem with the food causing allergies on the flight.
My travel agent and I have contact them back and forth for 6 months prior to my flight without resolving our enquiries . I’m a broad and in a dilema.
BE CAUTIOUS IF YOU HAVE FOOD ALLERGIES ON SINGAPORE FLIGHTS. | Really poor customer service | 0 |
2018-09-30T11:31:15-04:00 | Desktop | 2 | review | Sydney to Singapore 27th August 2018.
Seat:56H
Into the tunnel, we ventured that would take us to our plane. Because we required the assistance of walking sticks we were first.
Soon as we approached and could see the doors of the plane, we were welcomed by three sincere smiling faces.
We entered the plane. My wife and I hobbling along with our walking sticks, following the flight attendant to our seat.
"Take your time please, no rush" we were told as we found our seat.
Not just words, because their careful actions showed they did care. They wanted us to enjoy the experience flying with them.
We did feel very special and calm and soon we were at our seats.
The flight attendance crew worked as one. They made sure we did not need any help putting up our luggage. We knew and felt very comfortable to ask for assistance any time we required it.
The other passengers too began slowly entering the plane. There was no rush everyone knew they would be taken care of. They soon with assistance, when required, put their luggage up for the flight.
The flight attendants were always within easy reach. They ensured everybody was comfortable and not requiring any assistance.
The flight attendance appeared to read each other minds. Just a nod and they would split into three and serving hot white fluffy towels. A wonderful way to prepare us for our flight. Just as efficient as they were given to us, they whisked them away with the same efficiency.
It was unbelievable the flight attendants knew when they were required.
Wine! for those interested. Juices, coffee, tea and even water to help us feel even more comfortable with the flight in front of us.
Food, glorious food. Prepared in a professional manner. The taste, better than most first class restaurants.
The passengers sit peacefully, enjoying the gentle hum of the aircraft, or watched a movie.that was situated at the back of each seat.
It is so peaceful and relaxing some passengers go to sleep, covered in the blanket provided to all the passengers.
The hours ticking away, most not noticing.
The flight attendance shows no sign of tiredness or boredom. They continue their watch over their passengers, like a hen looking after her newly hatched chickens.
If your eyes meet theirs, they smile, stop to see if you need anything, and ten continue their endless walk up and down the isles of the plane.
Another warm while the fluffy towel is provided, so we can prepare, to go to our new destination.
A final message from the pilot thanking us for not causing problems and hoped we had enjoyed all the crew staff hard work, for our short time together.
The plane comes to a halt. The passengers slowly find their luggage and line up to face the outside world.
LSS Sandy
FS Astin
FSS Zoe
share with us a final smile and the hope to see each other again soon.
I believe I could see a tear of sadness on the corner of their eyes.
We slowly walked away, saying goodbye to the plane as well, who had taken us safely to our new destiny.
Graeme McLeod. | Sydney to Singapore 27TH august 2018 | 0 |
2018-09-30T08:56:07-04:00 | Mobile | 2 | review | Love this airline because of their service always add a personal touch which goes a long way. Comfortable good entertainment but most important the flying crew are very friendly and approachable . | Singapore Airlines best way to fly | 0 |
2018-09-30T07:47:11-04:00 | Mobile | 2 | review | What an amazing airline.
We flew to Singapore with Singapore Airlines,what an amazing airline to fly with,then Scoot owned by Singapore Airlines to Phuket, a very good service for a budget airline.Then Silkair,back to Singapore,WOW..Lastly back to Heathrow with Singapore Airlines
Amazing service by all,wonderful food.
We certainly would love to fly with them again and would strongly recommend them.
| Silver Wedding Anniversary adventure. | 0 |
2018-09-30T02:44:54-04:00 | Desktop | 0 | review | The check in agent and supervisor was very discourteous and showed no care for what they were doing.
It was my worst encounter I ever had with any airline I have traveled with. I was about to cancel my booking at the airport but had not flight to reach my destination the same day.
I would never travel with Singapore Airlines again!!! | Customer Service | 1 |
2018-09-30T02:02:23-04:00 | Mobile | 2 | review | Great service, free food and drinks. Average legroom. Plane was a bit older and there were a few issues with the seatback entertainment system, plug for earphones did not work well. Overall would recommend this airline. | Good airline | 0 |
2018-09-29T23:41:29-04:00 | Desktop | 1 | review | I chose centre isle seats because of ease getting out, but I felt squashed, hard to sleep and seats were uncomfortable after a few hours. Disapppointed. | Uncomfortable seats | 0 |
2018-09-29T23:26:31-04:00 | Desktop | 2 | review | It was my first experience with Premium Economy having previously been an economy flyer. I guess when you turn 60 you realise that a bit of extra comfort could be in order! Found the extra width of seat to be very pleasant and the understanding that tilting your seat back was what you paid for to be a 2 contributing factor. Seemed to be sharing toilets with the economy group so felt that a toilet of our own class wuld have been better. Overall a pleasant experience and will have difficulty reverting back to economy class again. | Enjoyable Flight | 0 |
2018-09-29T18:58:14-04:00 | Desktop | 1 | review | Service was polite & professional, although our jackets were not returned to us until after everyone had started to remove their overhead luggage - a rather scary delay.
The food was ok compared with other comparable airlines' meals, but not as nutritious as I would have liked - eg no bread, only pastries & a spoonful of scrambled egg tucked inside a thick pancake for breakfast. Duck confit for our last dinner was very salty. Few vegetables with any meals. Seemed to be an extensive menu of Asian movies, but very poor choice of quality movies on offer - most of the English speaking movies were trashy or juvenile so didn't watch any on any leg of the journey, just a documentary. | Flew Singapore Airlines to Paris return | 0 |
2018-09-29T14:45:18-04:00 | Mobile | 2 | review | Everything about SA is well done. On time service, quality of the airplanes, meals (!!!), and their personnel. Really a great airline, probably one of the 3 or 4 best in the world. | One of my favorites | 0 |
2018-09-29T12:17:44-04:00 | Desktop | 0 | review | OK 9 months out from my trip I needed to bring my flights forward by a day. According to the T&C on my booking I could do this for $70 fee. OK no worries. So I called them. Was told that there were no more seats in the class I paid for available and it would be an extra $1600 pp. more than the actual flight I paid for. So I said no.
Did my homework, found there were seats in the class I paid for for the day before. So called them again, was told the exact same spiel as the day before and when I said I had the booking page up and there were seats at the same price/class I was told it was an "old price" not available any more. Obviously a lie. So I was fuming and got some information re trade practices.
Called the next day and spoke to a guy this time who tried to feed me the same old lies but I was prepared this time and lo and behold he said that seats just became available on that flight I wanted to change to. I should not have had to work this hard to get what was right and fair. I have read others who have been through the same thing as this so be aware of this common lie and obvious money grab. It is disappointing that an airline such as this who prides itself on its integrity stoops this low and treats their customers like fools.
However the flight itself was fine, the food was good and the service good,entertainment was not that great, however my experience in changing flights was what really made me upset and not enjoy the experience as I wish I could have.
So my advice is that if you want to change flights, arm yourself with all the information you can as well as laws and don't accept nothing except what you are entitled to based on their own T&C. Next time I will go Royal Brunei business class for not much more in price but far more in value for money. | Dishonesty re changing flights | 0 |
2018-09-29T12:15:49-04:00 | Desktop | 2 | review | Connecting flight to Australia but by far the best airline we have flown with on similar routes. Very good seat room, lovley staff, clean facilities, good food. | Excellent customer service. Hostesses lovely, very smart. Clean facilities. Good food. | 1 |
2018-09-29T07:41:16-04:00 | Desktop | 2 | review | I had forgotten how professional and comfortable it is to fly with Singapore Airlines. Asian hospitality at its best! The economy seat was reasonable comfortable and the food was delicious. The flight attendants were warm, friendly and attentive. Nothing was too much trouble. The only 0 thing is the on- line check in does not allow you to check in or select a seat if you are flying with another Airline for the first leg of the journey. We had to this at Dublin Airport. | Asian Hospitality with Singapore Airlines! | 2 |