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2018-09-23T23:38:32-04:00 | Mobile | 1 | review | Just curious about their commercial about Premium economy on their plane. I booked tickets to fly to Europe. The seat is not so comfortable, the food also not so nice taste, even they offer us book by the cook. The food size small, I think same as economy class. The cabin crew also not so nice like I fly several time before with SQ. I think the service from SQ is downgrade. They don't over us extra snack, peanut or anything else. It's not worth with the price that almost double from economy class. They sould increase the service from everything. Specially for the food... | Not as good as the airline commercial | 3 |
2018-09-23T22:46:25-04:00 | Mobile | 0 | review | I would not recommend premium economy as the extra cost is not that much better than economy. The meals were the worst and we have been flying for the last seven years. When I sent an email on arriving back in Australia I was pushed aside with vague excuses. | Worst meals ever | 1 |
2018-09-23T21:52:49-04:00 | Desktop | 2 | review | The crew on this flight couldn't have been more accommodating. My husband had an issue with his screen and everyone did their best to resolve the issue. They rebooted the system at least 4 times to try and make it work, but to no avail. We think the actual handset had been compromised on a previous flight. As a result we were served breakfast prior to other flyers, offered additional drinks, reading material and many apologies. Towards the end of the flight my husband was also given a voucher as compensation for the lack of provision of the in-flight entertainment. We thought this was amazing service as they couldn't offer a seat change together as the flight was too full so this was a great gesture to receive which pre-empted the possibility of a complaint. Sometimes system failures cannot be helped. It is service that makes a difference and the way the Singapore airlines staff handled this was exceptional. Would definitely recommend flying with them | Great customer service | 0 |
2018-09-23T20:25:01-04:00 | Desktop | 2 | review | It was the second time I fly with Singapore Airlines and both of them were a lucky flight. Both of my flight was cancelled and they assign me to SA immediately. SA is truly saviour flight.
On the last flight, it was Ramadan. The stewardess ask several people who has Moslem look whether they were fasting or not. so the fasting break menu will be provided accordingly. I saw this is a good service. | A lucky flight | 0 |
2018-09-23T20:06:57-04:00 | Mobile | 2 | review | What a fabulous service and aircraft !!! Spacious seats,warm friendly staff, ample food and drink options and clean cabins. Love the fact that it was comfortable seats and enough leg space and maintained time schedules of flights. Love this airline carrier, and chose to travel again with it, in August 2018,with my entire family. | Memorable and first ever experience with A-380 | 0 |
2018-09-23T18:20:43-04:00 | Mobile | 2 | review | We recently traveled to the uk with 2 under 5's using singapore airlines.
Start to finnish we could not fault their service,especially when it came to the small people. There was assistance through out checkin, boarding getting the kids settled on the plane, the cabin crew were amazing. The food even back in economy was first class and the kids meals were excellent. There was lot's to keep us all occupied and there was no dramas with bringing extra snacks on board for the kids.
An overall good experience flying with small poeple on singapore airlines, will use again | Kid friendly flying | 0 |
2018-09-23T14:33:38-04:00 | Mobile | 2 | review | It's a l-o-n-g way! After doing the trip on Emirates economy last year, I thought that there had to be a better way. SAL economy plus was a great improvement. Even with the occupants in front trampolining on full recline for most of the trip my (6'1") knees had some space. Baggage drop off and boarding were so much better, too. Food was varied, hot and ample, whilst Catherine looked after us in a personal way and made excellent Singapore Slings. The other cabin staff were pleasant and helpful, particularly the manager.
The seats, unsurprisingly, became harder by the hour, whilst the economy plus cabin was remarkably quiet, though full. The Airbus on the second leg was much more pleasant than the Boeing 777 of the first leg. On that, all that could be seen out if the window was the wing and, being located near the engine exhausts, the noise was bad. The Airbus seating was in front of the wings and engines.
I don't dread the return trip like I did last year. | Making a trial bearable | 0 |
2018-09-23T12:56:23-04:00 | Desktop | 2 | review | Great service sums up my flight on Singapore airlines. I never was in need of anything. Never with out water, blankets, or snacks! The individual video screens were perfect to binge watch movies I haven't seen. Flight attendants were attentive throughout the long flight and kept a smile on their face! I recommend the long flight to the East on Singapore Airline. | Great service sums up my flight on Singapore airlines. | 0 |
2018-09-23T07:39:52-04:00 | Desktop | 2 | review | The flight was delayed as the connecting flight got delayed for passengers inbound from Sydney enroute to Delhi.
This flight timing is very unearthly hour of 02.35 hrs , which leaves the passengers exhausted .
I am a regular flier on SQ and appreciate their care and hospitality which is most of the time at best. However this last experience was not bad and not for the fault of anyone but the scheduling
Rgds
Rajiv | SQ Experience : spoiled by delay | 0 |
2018-09-23T06:54:17-04:00 | Desktop | 2 | review | Love the ample space and flat bed. I was able to sleep for 7 hours without waking up. Service staff was very attentive. The meals were yummy and you could even preorder 'Book the Cook'. I had the lobster which was good but the beef burger was average. The meals were served restaurant style with very good presentation and very filling. The toilets were cleaned often and didn't smell even at the end of the flight. The only thing missing was the amenity bag. However, Penhaligon hand lotion is provided in the toilet. Also, the in-flight entertainment could be better, quite limited selection and movies were not latest. Almost perfect flight if you are willing to pay for it! | Absolutely Divine Business Class | 0 |
2018-09-23T06:03:08-04:00 | Desktop | 2 | review | My Flight to Brunei onboard SQ 182 on 21/09/2018 at 8.40am, was a very satisfying trip, with the cabin crew doing a great job for the passengers on this flight.
The Chief Stewardess did an excellent service during this flight. When I asked for some extra packet of nuts and croissants for breakfast, she readily gave me more than i expected, with a smile on her face.
Overall, it was a great way to start the day and a great way to fly SIA. | A Good Airline to fly | 2 |
2018-09-23T05:39:02-04:00 | Mobile | 2 | review | This was my first time flying business due to a frequent flyer upgrade. It's not just more legroom and better food on-board plus lounge access. The attitude of airport staff and cabin crew is very different too. More friendly and personal. I love flying with Singapore Airlines and am happy with economy - it's safe, confidence inspiring and efficient but the warm personal touch added in the air and in the ground makes the whole experience so much better. $3000 better for a 7 hour return flight? No, I couldn't justify it on my salary but I will do what I can to earn the flybuys points to upgrade again. | Wow! Business is SO different to Economy | 0 |
2018-09-23T05:09:39-04:00 | Mobile | 2 | review | At first, i am super excited to fly with SQ to experience their hospitality. But then, my flight from Jakarta to Singapore got delay. Though they provided food and beverages, I just worried whether I could arrived in HK according with my plan. Then, when arrived in SG, I have informed that I just missed my connecting flight. They provided me with $20 vouchers and rescheduled my flight to 7.55 PM. Ooh my worryness came through. I arrived in HK at around 0.30 AM which later on I decided to sleep in the airport coz it was midnight (public transportation has been closed except taxi - which is so expensive).
I suggest that any rescheduling can be improved in the future (be mindful on your customers expectation/ schedule - maybe you can ask their preference). However, I enjoyed the flight (hot towel service, in-flight meals, and in-flight entertainment were good).
| First experience with SQ | 1 |
2018-09-23T04:22:22-04:00 | Desktop | 1 | review | Have flown them many times and funny enough their plane going from Singapore to Bali was the newly style compared to the old planes used for the Maldives >< Singapore route.
They charge a good fare for the flight and would imagine flying better planes for such a luxury route. Hope the new airport in Maldives would sort this issue. | Wish they would improve their Singapore - Maldives planes | 1 |
2018-09-23T03:25:47-04:00 | Desktop | 2 | review | Cabin crew show close attention to every passenger, their comfort, their special food needs, and for attending to disabled, physically handicapped using toilets. | Care for each passenger | 0 |
2018-09-23T02:16:21-04:00 | Desktop | 2 | review | Leg room a bit restricted. Staff were a bit shirty but overall it got me there and back safely. The food was the best food I've had on a flight. | Professional Service | 0 |
2018-09-23T02:01:56-04:00 | Desktop | 2 | review | Seats were comfortable Cabin Crew were friendly and helpful and food was good Entertainment selection of movies were good I had a good flight | Comfortable flight | 0 |
2018-09-23T01:13:49-04:00 | Desktop | 2 | review | Having just flown from London to Singapore and being really impressed with everything on the A380 it was a slightly less impressive flight from Singapore to Perth. Seats and legroom were fine and the service always lovely - but the meals on this particular flight really let it down. Only 2 dishes to choose from and they ran out of the one I wanted - but even if I had liked fish (which I don't) the fish main was really really ordinary - and if you're serving a tuna pasta salad as the appetiser (which was quite decent) then don't make one of the main choices fish and pasta........especially if it's really bland and who wants fish and pasta for both courses? I guess if the chicken had been available my review might have been better. Can't wait until all the aircraft are upgraded with the new touch screens for KrisWorld - the armrest controllers are inconvenient and the old system very clunky by comparison. | Meal could have been better | 1 |
2018-09-23T00:52:24-04:00 | Desktop | 2 | review | Naturally I wasn't looking forward to the 12 or so hours in economy! I was very pleasantly surprised by the comfort and comparative spaciousness of the A380 Economy cabin. As usual the service from the Singapore Airlines cabin crew was exemplary, the meals offered good choices and were tasty and we arrived in Singapore on time which is a bit of a bonus departing from LHR. | A380 Economy is great! | 1 |
2018-09-22T21:19:09-04:00 | Mobile | 0 | review | Ordinary is the word to describe the new premium economy on A380 SIN-LHR. Seats are just about the same as economy class. Other airlines are offering better comfort, food and service on this class. Save your money and shop elsewhere. | Save your money | 4 |
2018-09-22T20:49:10-04:00 | Mobile | 2 | review | Cabin crew amazing, comfortable even in economy and the food is actually pretty good for airline food,
Will always travel long haul with Singapore airlines. | The best airline. | 1 |
2018-09-22T20:16:35-04:00 | Desktop | 2 | review | The food was really nice on the outward journey, which is unusual on an economy flight - however on the flight home from Singapore to Sydney it was quite disgusting - undercooked pasta and fish with a bread roll that tasted really sweet - horrible.
Seats were uncomfortable and squashy, no legroom at all. | No better or worse than any other economy flight on any other airline | 1 |
2018-09-22T19:25:05-04:00 | Desktop | 2 | review | We flew Singapore Airlines from Melbourne to Rome with stop over in Singapore and on return from Amsterdam with stop over in Singapore then Melbourne. All flights and connecting flights where on time. Planes were clean on each flight and staff were courteous and very helpful. Food was good and service was very good. | Great airline and staff | 0 |
2018-09-22T18:59:44-04:00 | Desktop | 1 | review | We were required to do this flight on a code share basis. In direct contrast to Air NZ (which was great). The seats were small and uncomfortable. Granted there was reasonable stretch out legroom, the technology was dated(we had a reading light on a stalk) and personally i will try and avoid code share flights with this airline. i was very disappointed. Additionally the food was terrible. It was plasticky, overcooked and tasteless. I know people say on board food is generally awful, but in | Direct contrast to same class on Air New Zealand | 1 |
2018-09-22T18:49:59-04:00 | Mobile | 2 | review | Hey guys just flew SQ 421 and it was simply awesome. It was a perfect business travel.
The lounge in mumbai was quite good and so was the food.
Flight was amazing, so comfortable . Travelled with my parents and wife and it was simply amazing. Cabin was great as well.
Must try people . | SQ 421 | 1 |
2018-09-22T17:32:37-04:00 | Mobile | 1 | review | My first time on business class with SingaporeAirlines, checked in Kris’s flyer lounge Brisbane , food and drinks very good basic shower, toiletries, we had to leave lounge as was getting cleaned ,we were told we could use air New Zealand lounge which was far superior compared with Singapore airline, also they did general cleaning throughout our stay...
On boarding our flight was quick, seats pod like and only cheap slippers and socks which were not to our expectations of business class, staff didn’t help us with setup of tv/movies entertainment system , maybe we had to ask...
Seat where leather and very hard, on bed fold out with topper quit and very small pillow was very hard and uncomfortable to sleep, I slept upright in reclining mode on returned trip which was better, but seats still very hard, my meal was ordered on line before trip, chicken but a little tough, staff where very friendly,
Singapore Airlines seem to be doing everything on the cheap eg no pyjamas or toiletries bag, all in toilet you don’t feel that special,will be flying qantas next time I fly.. | My first time on Singapore Airlines | 0 |
2018-09-22T17:23:20-04:00 | Desktop | 2 | review | The only 0 for me, I am 195cm so the legroom was a bit tight. But the crew are very attentive, service is excellent and they are always reliable. | Great service, always reliable. | 0 |
2018-09-22T15:56:39-04:00 | Desktop | 2 | review | Pleased with the flight times and being able to fly direct from Adelaide and not having to transit via Melbourne or Sydney which is often the case when flying international. Our only complaint was on the flight between Singapore and Taiwan the seat area was quite dirty. There was rubbish in seat pockets and remnants of spilt drinks on cup holders and tray table. Apart from that we were happy with this airline. | Good airline | 0 |
2018-09-22T11:03:46-04:00 | Mobile | 2 | review | The new business class in the A380 of Singapore Airlines is the best business class experience I ever had. Spacious and comfortable seating (sleeping), perfect service, delicious food and a great entertainment offer.....I enjoyed both flights to SIN and back to ZRH very much! | best business class experience ever | 1 |
2018-09-22T09:04:16-04:00 | Desktop | 0 | review | Singapore Airlines are in a sad state - they have been dropping their service quality in front of our eyes over the last 3 years, ever since Lee Kwan Yew died.
We started using Premium Economy (PE) as soon as they started this class of service between LHR and SIN, flying return three a times a year. We hoped that it would get better with time and mature into a comfortable option, but the reverse happened.
We'd love to know, which designer is responsible for the distinctly uncomfortable seats: back decline angle, bad lighting, inconvenient foot support, lack of space for storage during the long flight (13-14 hours). On top of poor ergonomics, the whole seat doesn't function properly: opening and folding foot support often requires getting up to operate.
Since the space is cramped, the super-sensitive control of the screen keeps kicking in against passenger's wish, preventing sleep - this problem does not occur in the Economy class!
Toilet visit requires going all the way to the back of the economy section.
Good food is only served on the way from London to Singapore - the supply on the return is poor. Champagne does not save the day.
The worst part of the story is that we have already tried twice to get through to SIA with our comments. The response that we received was formal and lacked any substance, and did not have any evidence of trying to understand and improve.
In the end, we gave up on their PE, and decided that flying Economy was altogether less stressful.
Basically, PE isn't worth the premium they want the passenger to pay! Too bad .... | Premium Economy is worse than Economy | 3 |
2018-09-22T02:44:26-04:00 | Desktop | 0 | review | Be very careful if you make changes to your Business Class flight or this airline will rip you off.
I made a change of time only, on line, today for my business class flight.
There is nothing on Singapore Airline website to advise that they will charge you more, in my case $1350 AUD$, to travel on an inferior plane/ service and then when you seek help and assistance as a Star Alliance Gold Member, they do not listen or want to help you.
They only want your money.
I'm very very disappointed Singapore Airlines in your poor service, poor listening skills displayed and no empathy or understanding of what a good customer needs or attempt to help a very regular business traveller.
I still travelled Business Class but apparently there are class differences which are NOT explained on their website, in spite of what their customer service told me.
My recommendation is to travel on another Star Alliance member as I will be in future. | Buyer beware if you wish to make changes in Business Class travel. Very unprofessional, low service airline. | 1 |
2018-09-21T23:31:28-04:00 | Desktop | 2 | review | staff - excellent, legroom - great, food - absolutely yummy, seats - comfortable, plane was a little old but the one from Singapore to Manila was a new plane. | excellent airlines | 0 |
2018-09-21T22:18:03-04:00 | Mobile | 2 | review | We recently flew Singapore airlines from Melbourne to Singapore with our 4 children. From the moment we got on the staff were friendly and accommodating. The staff were great with the children which made the long flight that much more bearable and even when one of the kids asked for an adult meal at the last minute they did their best to accommodate him. Food was fine, kids meals were great, leg room was ok | Impeccable service | 0 |
2018-09-21T22:17:50-04:00 | Desktop | 2 | review | So many airlines are cutting costs which are noticeable when travelling economy class.
I have travelled on many airlines and would definitely rate Singapore airlines at the top for economy travel. They still have the little extras like hot towels, numerous trips up and down the aisles throughout the flight with a tray of juices and water and snacks if required. They have very pleasant staff and a decent selection of meals. For the past couple of years I have used Singapore airlines as they have also offered the best price for long haul travel for the time of year I required. Will definitely use them again next year. | Keep up the good work | 1 |
2018-09-21T21:28:44-04:00 | Desktop | 2 | review | Service on the aircraft is fine .Lovely to travel during the day as opposed to the overnight flight to Adelaide. | Singapore to Melbourne | 1 |
2018-09-21T20:59:30-04:00 | Desktop | 2 | review | Big thankyou to the best , crew fantastic helped my wife and i at all times and arranged wheelchair and assistance , rightly one of the best airlines , thankyou | Helpful | 0 |
2018-09-21T19:59:19-04:00 | Desktop | 0 | review | Totally agree with the review from Warren B (Sydney). Premium Economy with Singapore Airlines is a total rip off. The food was inedible on the way over to London (not too bad coming back) drinks were scarce and had to wait in line to use the Economy bathrooms. I have traveled all over the world several times with a multitude of different airlines but Premium Economy with Singapore Airlines is a sick joke. DO NOT USE THEM!!!!!! | Ripped Off! | 2 |
2018-09-21T19:21:39-04:00 | Desktop | 2 | review | Pleasant flight no problems usual excellent service and very clean modern A380 have used this air line many times and normal high standard. | Singapore Airlines | 0 |
2018-09-21T18:15:38-04:00 | Desktop | 2 | review | My wife and I flew from Los Angeles to Singapore on Singapore Airlines flight #7 which took off Sept 4 at 550PM and landed Sept 6 at 5:30 AM local time(15 minutes ahead of schedule). It was a 21 hr flight with a 2 hr stopover in Seoul, South Korea 13 hrs into the trip, just before midnight local time. Then 6 hrs from Seoul to Singapore. The apparent two day spread is due to our crossing the International Date Line. We were allowed two free checked bags and one carry-on and one personal item. We found the airline departure area at LAX without difficulty, having arrived 3 hrs before takeoff. We printed our boarding passes without difficulty. The line was surprisingly short, given that this was a full flight on an AirBus 300. Our checked luggage was tagged and we brought it over to the nearby loading area with no problem. We have the express-type security status on our tickets so we went through security pretty quickly. After making our way to the gate, we still had half an hour to spare before boarding. Boarding involved getting on a bus for a 3 minute ride to where the plane was parked. They allowed the passengers to board through two doors, which speeded things up. We stowed our luggage and took our seats without any problems. As a 5'11" tall man weighing 200 lbs, I found the economy seat to have adequate leg room with at least 5 inches between my knees and the seat in front of me. Once I flipped the so-called footrest up, I was able to almost completely extend my legs under the seat in front of me.
They served three dinner choices at the beginning, we liked our selection of the Korean style pork. We in economy class then had free self-service access to refrigerated non-alcoholic drinks and snacks for the remainder of the flight until the morning meal was served. Two choices were offered - a Western style with eggs and a Korean style with noodles and chicken-which is what we chose and liked.
The seat-backs were fully equipped with electronic entertainment including over a hundred movie choices, several TV series, music, and other programming.
Of note, the mandatory safety video was unusual - the various actions and procedures involving taking one's seat, stowing luggage, buckling seat belts, donning life jacket, and bracing for a rough landing were all depicted in places other than an airplane.
Hot towels were handed out both at the beginning and end of each flight leg - so 4 towels per passenger for the whole trip.
We were also handed packets containing a toothbrush with toothpaste and a pair of socks at the beginning of each flight.
Stewardesses uniforms were meant to resemble traditional East Asian dress and gave the stewardesses a stately, dignified appearance, Combined with their reserved politeness, it seemed to set a tone of decorum that was a relief from the sometimes cattle-car atmosphere that some air carriers seem to have, especially when flights are really full.
During the stopover in Seoul, we had to take all our stuff in the cabin off the plane while they refueled and cleaned the plane. When we got back on and returned to our same seats, everything had been cleaned and we got new hot towels, new packets with toothbrushes. The checked luggage stayed on the plane.
After landing in Singapore, retrieval of the baggage was simple and efficient.
We found that everyone we spoke to in the Singapore airport was fluent in English and very helpful and this allowed us to make the right choice in what MRT (subway) card to get, We took the MRT right to our hotel - no cabs, no changing money- all easily paid for with credit card. | From LAX to Singapore in 21 hrs, made a lot less painful by Singapore Air | 0 |
2018-09-21T17:25:47-04:00 | Desktop | 2 | review | The flight from Amsterdam to Singapore was great as boarded in early morning so a sort of all day flight. The meals were plentiful and very tasty. The staff were great. Only complaint is the person in front kept seat pushed back the entire trip. | 2018 Italy trip return | 0 |
2018-09-21T17:23:56-04:00 | Desktop | 2 | review | We were very happy with this trip. Food was excellent, staff very good, the plane was very clean when we boarded. The only complaint (and I guess it is normal) the person in front of us had their chair pushed back the whole trip grrrrr. | 2018 Italy trip | 0 |
2018-09-21T16:46:45-04:00 | Desktop | 2 | review | For my first longhaul flight from LAX to Tokyo, I went with Singapore Airlines, economy class. I got a really good deal on the flight, and I was happy with the service and amenities on the flight. Compared to my return trip on Hainan Airlines, Singapore Air was treat. They had great food options and service and a large selection of films, TV, and music. I would definitely fly with them again. | First Longhaul Flight | 1 |
2018-09-21T13:04:48-04:00 | Mobile | 1 | review | No leg space in economy class. Food and drinks are good. In-flight service is beyond compare. Excellent. | Singapore airlines economy class | 0 |
2018-09-21T09:31:27-04:00 | Desktop | 2 | review | We recently flew to Christchurch, New Zealand with Singapore Airline with a layover in Singapore. The flights were good across the board.
Flights were booked online at the Singapore Airline website, email confirmations were received in a timely manner. Check-in at HKG was quick and easy.
Our first flight between HKG and SIN departed and arrived on time and was comfortable. In-flight meal was ok, movies and other entertainment fine for a 3 hour flight.
Layover at Changi Airport was as good as it gets. This is a great airport when it comes departure area and in-transit experiences. Orchard gardens, butterfly gardens, koi ponds, Osim chairs and other comfortable seating throughout the various terminals makes for a relaxing place to await outbound flights leaving Changi Airport.
Our second flight from SIN to CHC was really good. Departure and arrivals were on time. Seats comfortable with plenty of leg space, allowing decent rest during the long flight. We slept surprisingly well during the flight. Meals served were decent, in-flight entertainment was sufficient with a good mix of movies and TV shows.
Immigration processing was quick in Christchurch, luggage was received no longer then 20-25 minutes after we had disembarked, customs were cleared and we were picking up our rental vehicle in no longer than 40-45 minutes after arriving.
Overall, this was a seamless and good overall flight experience with Singapore Airline. | Nice flight from HKG to CHC | 0 |
2018-09-21T04:06:12-04:00 | Desktop | 2 | review | The service and food were exceptional as always but the old business class seating is not comfortable. I remember when it was first introduced around 10 years ago but it has never made sense. Crew have to set it up and undo it, it's hard and not long enough for someone of 195cm. I see that SQ are replacing it progressively with the more conventional format. This flight includes a very old plane which is quite worn so it may be one of the last to update alas. But crew service helped to make up. So caring. | Bring on the new Business Class! | 0 |
2018-09-21T04:04:07-04:00 | Mobile | 2 | review | Economy has more legroom than what’s offered by qantas. The meals are much better. The staff are much friendlier!
I saw a couple with a toddler in the row in front of me and before take off the staff asked the parents if they would like their meals staggered to help out! How considerate!
On the return flight my husband and I were not originally allocated seats together. We requested to change, no problem at all! It was definitely a different experience from other airlines I have encountered! | Above and beyond | 0 |
2018-09-21T03:34:27-04:00 | Mobile | 2 | review | First time on Singapore Airlines for us and had high hopes due to their reputation for being voted best airline. We weren’t disappointed - up there with Emirates for me. Lovely helpful staff and excellent food and plenty of free drinks including a Singapore Sling! No complaints at all. | Stood up to its reputation | 0 |
2018-09-21T02:08:07-04:00 | Desktop | 2 | review | Great airline to travel with.
The airbus 380 flew as smooth as silk with only a few bumps.
The crew really do give the impression that they want you to travel well and in comfort and are very attentive. | Awesome service - comfortable flight | 0 |
2018-09-21T01:37:03-04:00 | Desktop | 2 | review | Apart from having extra legroom and the seats being roomier, the food was no different to what one would have received in Economy class. As I have severe allergies to certain foods, my agent noted this on the booking (and I saw her duly note these allergies)., Unfortunately Singapore Airlines said they had received no mention of this and anyway they could not deal with specific allergies which I find very hard to believe. ((Fortunately I do carry an EpiPen with me at all times, but I always hope thatI will not have to use it!) | Perth to London flight | 1 |
2018-09-21T01:30:54-04:00 | Desktop | 2 | review | I flew from JFK to Frankfurt and then onto Singapore. It is a long flight. The seats were comfortable but after sometime, nothing is really comfortable in economy. [I do not sleep on the plane] The movie selection was good but I expected the food to be better due to what friends had said but it was really only average. The staff was very accommodating, pleasant and polite. | a comfortable flight! | 0 |
2018-09-20T23:58:37-04:00 | Mobile | 2 | review | we travelled with our 8 year old son for about 11 hours to singapur. he quickly feels bad on a plane, so we were a little scared. but it was very calming. the crew was very attentively and friendly. we are looking forward ton our next trip to asia! | nice staff, calming flight | 1 |
2018-09-20T23:05:18-04:00 | Desktop | 2 | review | I had massive problems buying 2 tickets for my daughter and myself because both of us wanted to sit together on the way to LA but we wanted to leave LA on different dates. I actually went to SIA's office hoping they could book the tickets for me. But when I heard they would charge a hefty fee, I decided to book online myself. Big mistake. Long story short I ended up having to go back to SIA's office to correct a mistake and had to pay an admin fee for this. The flight itself was good though unexceptional. The food was similar to other airline food - a bit gluggy and unimaginative. Each of our economy ticket cost more than 2k so am not sure it was worth it. | good flight redeemed horrible pre flight ticketing | 3 |
2018-09-20T22:21:58-04:00 | Mobile | 1 | review | Good plane (Airbus 380) service so so ( you have to ask for snacks or drink,the flight attendant skip systematically the apéritive before the lunch...), food less and less eatable,I have seen a drop in the quality’s of the meal during these ten past year. Cabin very cold. Even in economy the flight attendants should be a little bit more caring about the needs of their customers even if we are not travelling in business or first, it is a 12 hours flight!.
Overall the company is still good but service need improvements | Trip to Bali | 1 |
2018-09-20T20:43:37-04:00 | Desktop | 2 | review | A very enjoyable experience the airport staff and flight staff couldn't have worked harder to make this a great flight experience. Because of an early arrival at Heathrow some nine hours prior to the flight they check in staff took great trouble to ensure that we were checked in immediately which avoided waiting for hours in a reception hall crowded with thousands of passengers. Both flights in this journey were very comfortable and we were able to sleep well and arrived in Sydney quite refreshed prior to six am. We will fly with them again. | An excellent flight experience. | 0 |
2018-09-20T19:27:58-04:00 | Desktop | 2 | review | good flight ,usual high level of service .Meals were on a par with emirates and much better than Air NZ
the only problem i had i could not book exit row seats as it was a code share ,despite going via Singapore Customer Care this was frustrating as i am 6,3 .Otherwise i did the identiacl trip 4 weeks earlier with Emirates ,the only difference was the A380 is a more roomy plane particulary if you go to the front sector of economy | manchester to Singapore | 0 |
2018-09-20T19:12:08-04:00 | Mobile | 1 | review | While the staff are great the aircraft are not being cleaned very well. Just look inside the seat pocket and you’ll find old boarding passes, tooth picks and all sorts of other things. While I like SQ they need to make sure their aircraft are cleaned better | SQ standards are slipping | 1 |
2018-09-20T16:22:20-04:00 | Desktop | 2 | review | I flew in premium economy for this journey thanks to the bid system available on Singapore Airlines. The system is effective, however for the bids I made it would have made more sense just to book a premium economy seat to begin with as the cost ended up the same.
The seat was comfortable and as it was in the exit row had more than enough leg room in front. The missing window however was a bit of a shame.
I pre-ordered my meal with the 'book a cook' feature and whilst it was nice not to have to make the decision in the air and have the meal just brought to me when it was ready, the meal didn't quite live up to expectations from the description.
The in-flight entertainment system has hundreds of things available to watch making for an easy way to pass time. The screens are responsive and aside from a few pauses in shows, had no issues.
There were plenty of times available to order drinks, and the attendants were regularly coming through the cabin.
The flight arrived almost an hour ahead of schedule, and luggage was on the carousel almost immediately. | Efficient and comfortable | 2 |
2018-09-20T16:14:28-04:00 | Desktop | 2 | review | Singapore Airlines offers an above average economy experience. Though the legroom and general comfort of the seat is no better than other long haul airlines, the service from the crew is a next level up. All requests are met with a smile, and you are made to feel like a valued customer.
The small amenities pack with air socks, toothbrush and toothpaste was a nice touch for the long flight; and I don't think I have had that on any other airline.
The entertainment system is full of TV shows (often whole seasons, which is an amazing step up compared to other airlines) and many movies - you won't be without something to watch.
I was in an aisle seat, with no one in the seat next to me - this definitely made the flight much more comfortable. Though had someone been there, it would have been quite cramped - like most economy situations. | Best economy service | 2 |
2018-09-20T12:15:09-04:00 | Desktop | 2 | review | Lovely humble staff always willing to be of service, kept all facilities spotless throughout the long flight | This airline take care of their passengers | 1 |
2018-09-20T08:39:16-04:00 | Mobile | 2 | review | After several time fly with Singapore airlines and this the time to give review.
Amazing friendly crew as smile always on their uniforms.
Best meal and comfortable chairs.
Thank you for always be the best. | Always the best airlines | 1 |
2018-09-20T08:36:32-04:00 | Desktop | 2 | review | Good experience on A380 plane - would recommend this plane for such a long journey. It took hours but the staff aboard were very attentive to our needs and supplies regular water and juice as well as a drinks trolley. In flight food was the best I have had aboard a plane and between meal snacks were welcome too.
Watched the flight progress with real interest, all the countries we flew over. Quiet plane which allowed for some sleep, most passengers were considerate which was appreciated. Thank you Singapore Airlines, hope to travel again soon. | first ever long-haul flight! | 1 |
2018-09-20T08:14:55-04:00 | Desktop | 2 | review | Got a 2 to go tickets otherwise this carrier is out of my budget. The flight to London is a Beoing 777, nice seats and bright toilets. Coming back, it was a A380 but I didn't like the toilet because they are dark and cramped.
Food is awful. The breakfast chicken noodle was mushy it became one 'united' noodle that was disgusting to eat. Missed the nuts; the cracker pack has green peas that can break my teeth. The plane stinks and was nauseating when they get ready for meals.
They provide water periodically. I watched almost 24 hours of TV/movies both ways; what a great way to fly. More Korean movies would be much appreciated.
Checked in with mobile app and the passport scan is pesky and inaccurate data capture. But it is convenient because trips are all consolidated in the app. | The entertainment! | 1 |
2018-09-20T06:40:35-04:00 | Desktop | 2 | review | This is a really comfortable airline.Food is very edible for air flight food.If your wanting to watch movies during your flight you need to sign up throughsilk air before boarding your flight.This is my second flight to Phuket using this service and I highly recommend it.If wanting more leg room you can organise this when booking or before your return flight.I personally found it pretty good.But opted for more leg room on the return flight home. | FLY IN COMFORT | 1 |
2018-09-20T06:16:40-04:00 | Desktop | 2 | review | Recently in the month of August I have traveled to HANOI FROM BOMBAY VIA SINGAPORE. The flight was very neat and clean. Further they are providing ear phone for noise less listening the music or to hear the voice of movie. Seating arrange is comfortable means sufficient gap for leg over. Food was also good and served variety of wine, beer and wine of international brand. I like this so I booked again from HO CHI MINH CITY TO BOMBAY VIA SINGAPORE and there were lay over period is also sufficient for connecting flight. I love to fly again with SINGAPORE AIR LINE. | BEST SOLO TRIP TO HANOI | 0 |
2018-09-20T04:17:39-04:00 | Desktop | 2 | review | As usual Singapore delivers on every level. Love the window seats which feel like you are enclosed in you very own space as they are placed at an angle towards the window. Plenty of room for all your bits and pieces you want to have handy, in case you want a change of pace. Love the space to tuck your shoes away too. Not much to criticise really. Very enjoyable flight. | Great airline | 1 |
2018-09-20T03:49:10-04:00 | Desktop | 2 | review | For such an amazing airline, the inflight food was terrible.
Check in-super efficient...she managed o tag bags all the way to geneva via Delhi.. with a change of airline.Gave me boarding cards all the way through. Organised a person at Delhi airport to facilitate my transit.
Infligt service also superb and attentive | TERRIBLE FOOD | 1 |
2018-09-20T00:54:29-04:00 | Desktop | 2 | review | This new A380 Business class is great.
Service is great, professionnal and courteous, , food is excellent, entertainment system + choice of movies is one of the best.
Also, Internet price and speed were also excellent and I could get some work done during the flight.
You can pre-select your meal online and from Singapore there is a vast choice. Japanese soy beef was amazing for flight food!
Overall one of the best companies I've tried! | Best business class service | 2 |
2018-09-19T23:45:07-04:00 | Desktop | 2 | review | With 7 hours flying, the plane was equipped well with various entertainment that I spent the time quicker than expected. Also the service level and the welcoming were great. | Excellent flight in term of entertainment and services | 1 |
2018-09-19T23:32:56-04:00 | Mobile | 2 | review | Seats could be wider. Food was not as good as expected. Service was fine, but not at the level of a Japanese airline. Seating arrangement is not ideal, with four across in middle section. Premium was effectively the same place as regular economy on our flight, and I am relieved we did not pay extra. It would not have been worth it. | Premium economy not worth a premium | 3 |
2018-09-19T23:16:42-04:00 | Desktop | 1 | review | Flight crew were friendly. My seat, 34D Aisle had a side pocket that had its cover peel off. The seat recline was fine, but once the leg rest is up, my feet had to be turned sideways as it hit the seat in front of me. This seat has lost its cushion because after 1-2 hours, it became very uncomfortable to sit. After airborne, the champagne (very bad) was distributed. My excitement for the pre-ordered meal quickly turned into disappointment after my 1st bite. The noise cancelling headset helped block out some of the crying from an infant who cried for most of the flight.
I'm flying back on SQ 26 and trying to upgrade to business class but sold out. Not looking forward to 8+ hours. | OVERRATED! | 3 |
2018-09-19T22:56:49-04:00 | Desktop | 2 | review | The Dreamliner is an awesome plane. The staff were extremely pleasant and helpful. It was so nice to see smiles and people going above and beyond to make you feel special. The food was good (vego meal) and the entertainment system excellent. We will definitely source our options to use Singapore Air with their new planes for our next holiday. | A Dream Flight | 0 |
2018-09-19T21:55:37-04:00 | Desktop | 2 | review | Recently I got invited to bid to upgrade to Premium Economy class which I got it. The experience was excellent and really feel good about this. I hope SQ will continue to give the economy passengers a chance to upgrade to Premium Economy or Business class with a good deal. | Upgrade to Premium Economy | 0 |
2018-09-19T21:07:53-04:00 | Mobile | 2 | review | we booked flight for mum to singapore. in aug economy class. before entering in to flight we just un sure about set conditions but after . enter in the flight i seen the best hospitality in my life the set we so comfortable and the food was also verry good. we just love there service. | best airlines | 0 |
2018-09-19T20:34:02-04:00 | Desktop | 2 | review | SQ keeps up its very good service... smooth all the way, the crews are very good this time; the space is good and temperature control is perfect! | Great Service! | 0 |
2018-09-19T20:22:09-04:00 | Desktop | 2 | review | Economy class was brilliant. Two meals were served and drinks were not a problem. Yes, you might pay a little more, but well worth it. Velocity points are given and the service was superb, world class, in my estimation. | Cut above | 0 |
2018-09-19T20:20:59-04:00 | Desktop | 2 | review | I like the way their organize and they are so just in time. The food is also quite good.
Even you are in economy class, if you feel a bit cold you can ask for blanket. | Great Airline | 0 |
2018-09-19T19:29:32-04:00 | Desktop | 2 | review | The crew on the flight have been amazing! Very polite and happy people who are eager to please and genuinely seem to love their positions and their airline. Overall the experience was great. | Best Service | 0 |
2018-09-19T19:04:42-04:00 | Desktop | 2 | review | I love flying Singapore Airlines. The cabin crew are just fantastic, as are the ground crew. I like their meals - particularly Asian vegetarian. On this flight, I had extra legroom at no extra cost, which was great. Only caveat: I thought the movies could have been a little more interesting. | Very smooth, uneventful flight | 0 |
2018-09-19T18:49:04-04:00 | Desktop | 2 | review | From the time we boarded our flights we weremade very welcome with hot towels, socks and toothbrush. Drinks and nibbles then arrived. Crew charming and pleasant. Two meals on long flights and water and juice constantly offered. Wished I could have thanked crew personally. I would imagine Business Class is even better. Have flown 3 years earlier on Premium Economy and loved that also. | 5 Weeks and several destinations | 0 |
2018-09-19T18:00:52-04:00 | Desktop | 2 | review | we flew with our kids, a 5 yo and a 2 yo, flying from Singapore to Hong Kong on their A380. asked for upper deck seat, but this aircraft has only business class on its upper deck. kids really love the IFE, they watched movies and played games during the less-than-4-hour flight. kids also liked the food offered and they also received some freebies from the FAs. it was really an enjoyable flight. | SQ 856, another great trip with a great airline | 0 |
2018-09-19T16:51:04-04:00 | Desktop | 2 | review | Easy check in, friendly and superior in flight service, superb wines, great meals - the best way to fly! | Superior service - the best way to fly. | 1 |
2018-09-19T16:47:23-04:00 | Desktop | 2 | review | The staff are friendly. The Service is great, seat is comfortable. In future, we will still choose Singapore Airline for our oversea trip. | Great Airline | 0 |
2018-09-19T16:12:21-04:00 | Mobile | 2 | review | I had an amazing flight from Frankfurt to NY City time with Singapore Airlines for the first time for me.
I was so amazed! I have never seen such a big seat... not even in the first class in Emirates.
I can fit 4x times in this seat! :-D
About the service.... no words needed! 10 from 10. Also very tasty food ( I had prawns).
Now I do understand why the Singapore Airlines are voted for the best airlines in the world. | Best of the best! | 0 |
2018-09-19T14:43:05-04:00 | Mobile | 2 | review | It was very good food selection comfortable overall Singapore staff made it more pleasant for the long haul from Australia the stop over in Singapore was nice lots of shops to look at then back on plane to Heathrow London Uk
We will be travelling back with them .I wanted a plane with very good reviews and service history | Visiting son | 0 |
2018-09-19T14:30:41-04:00 | Desktop | 2 | review | From the moment we boarded we felt welcome staff were friendly and helpful while still maintaining efficient boarding procedures. Travelling with us was our 13 year old son and the crew made him feel valued yet not condescending to him at all. The seats were comfortable and had enough leg room to endure the 8 hours to our destination. The in flight entertainment unit was glitchy in parts but worked mostly so if you wanted to watch or play it kept you amused.Food was satisfactory but brilliant and not horrible but served he purpose. Overall would be more than happy to fly with them again. | A pleasure to fly with. | 0 |
2018-09-19T14:21:15-04:00 | Desktop | 0 | review | After suffering food poisoning during Singapore stopover (delaying flight by 48 hrs) my food choices were limited. I was content to just eat bread rolls or dry biscuits, but was confronted by head steward and threatened with being reported to the pilot for refusing meals offered. Food onboard was only for Asian tastes and not suitable for someone in my situation which I tried to explain but was treated with contempt. | No empathy for situation | 1 |
2018-09-19T13:28:24-04:00 | Desktop | 2 | review | If you have to travel long haul I can only recommend Singapore Airlines, not only is the service and food great but the flight attendants are wonderful. A big plus for me is the cleaning of the toilets which is done regularly not like some other airlines who don't or only do it once on long haul. | Long haul with SIngapore Airlines | 0 |
2018-09-19T13:09:32-04:00 | Desktop | 2 | review | The flight was very nice and considering the time on the plane, the attendants made it quite bearable. The attendants are very professional and nicely dressed in traditional fashion. The only downside of the entire experience is the airlines website. I had difficulty trying to check in and get seats. the "manage your booking" tab does not always get you to the correct link. | Overseas Travel | 0 |
2018-09-19T12:59:52-04:00 | Desktop | 0 | review | I have flown Singapore Airlines (economy) to and from Australia and the UK or Europe on a number of occasions. The airline is invariably good, with attentive flight attendants, edible food (even in economy) and sufficient inflight entertainment for long haul flights. This time, on the outward flight the cabin was very cold however. I wanted to bring my return flight forward by 7 days and when I contacted Singapore Airlines about doing so I was advised that it would cost in excess of an additional £800 for the same flights at the same times of day but just one week earlier than those originally booked. The most that I was able to have this extortionate fee and fare difference reduced to was £475. As a result I elected not to bring my return flight forward and also as a result I will now be looking for an alternative airline for all of my future Australia to Europe flights. I am a Singapore Airlines KrisFlyer member, but this made no difference at all to the airline. Overcharging for a flight change is a very good way to lose loyal customers. | Good airline but extortionate fees and fare difference to change flight | 0 |
2018-09-19T10:08:07-04:00 | Desktop | 2 | review | OMG the staff and the service on this airline in fabulous, I was so excited to flight Singapore Airlines and lets say that they did not disappoint. From the moment you checked in to the moment you left they staff was outstanding, the food was by far the best I had on a flight. I am just so sad it was such a short trip.I am looking forward to flying with them again. | OMG | 0 |
2018-09-19T09:43:05-04:00 | Desktop | 1 | review | Nice flight but uncomfortable seats. Food is manageable but not the best. Have to choose this airline because it has a direct flight to my hometown. Its more convenient than taking another domestic flights and experienced a lot of delays. | Fast and efficient | 1 |
2018-09-19T07:20:42-04:00 | Mobile | 2 | review | First time in Business Class with Singapore Airlines and I can highly recommend.
Fantastic service, great food and drink (I recommend the champagne & Rioja - but not together!)
Staff are super friendly and efficient, seats / beds very spacious and comfortable.
Lounge at Manchester is shared with other airlines and people can also pay to enter, it was crammed with people when we tried to use and not one seat free, plus it’s a very depressing space to boot so don’t bother.
Singapore is a very different matter entirely, super spacious, lavish and beautiful, with plenty of seats and a huge array of free drinks. | Faultless | 0 |
2018-09-19T06:26:25-04:00 | Desktop | 2 | review | The staff were excellent on this flight. Very attentive and could not do enough for you. Prompt on boarding and off. in flight entertainment excellent. Great seat sizes and comfort. | Singapore Airlines the airline above all others | 0 |
2018-09-19T06:16:31-04:00 | Desktop | 2 | review | I have flewn many times already with Singapore Airlines and I don't have made any 0 experience so far.
The cabin crew are making their outmost to give you an enjoyable flight, no matter the class you booked into.
The food is everytime very delicious, which you can't say often from other Airlines.
The uniforms of the cabin crew is very stylish and sexy and they even sell this uniform design on different merchendise (Bags, Books etc.)
Entertainment is very well choosen and there is a huge range of movies, music and games.
Seating rows got enough space inbetween especially when flying the A380.
I would fly Singapore Airlines everytime again. | BEST Airline in the world - Everytime again | 3 |
2018-09-19T06:16:25-04:00 | Mobile | 0 | review | Everything else would have been perfect (service, on-time flights, good food, comfy seats, great on-flight entertainment) except for the fact that they opened my luggage without informing me for a random security check. I do not know how they did it. I just received my luggage with its cover gone and its lock moved to a different position. I complained about it on their luggage service desk and even emailed them. I received a reply saying that they cannot verify when the mishandling happened, and that the incident could have had occurred after my flight. Furthermore, they cannot do anything about it. They made it sound like I was the one at fault. Great! Just great! | Lost Luggage Cover | 1 |
2018-09-19T05:40:42-04:00 | Mobile | 2 | review | I have reviewed my hotel separately but the whole trip was enhanced tremendously by the service given by the staff of Singapore airways. Automatic check in was straight forward and help was in any case available. Boarding was well organised and speedy. The cabin crew were terrific (and the ladies beautiful). We were definately not treated as second class flyers despite being in economy. The meals were excellent and where appropriate, very hot. Drinks of all kinds were readily available. The entertainment was wide ranging and up to date. On our outward journey I watched 3 films and listened to two albums. The two journies passed very quickly and relatively comfortably.
A great experience and probably the best airline I have ever flown with. If able, I shall fly with them again as soon as possible. | Best short break ever | 0 |
2018-09-19T04:17:20-04:00 | Desktop | 2 | review | Singapore Airlines as we all know, is well noted for it's Business Class service. Flying Economy however, is just average compared to Emirates, Qatar etc. Flight attendants are courteous and pleasant which is a definite plus. Inflight entertainment is above average. Onboard food is also average but the servings are quite small. Drinks are definitely on the lean side. Wine is served in plastic cups from a bottle compared to other airlines where you can get them in miniature bottles. I asked for a refill which never happened. Later, I managed to repeat my request to another attendant who fulfilled my request relatively quick. This was an evening flight and night packs were handed out. The pack looked like they've been through an austerity drive campaign. A pair of socks and toothbrush was all that was in the kit. I did not bring with me my sleep blindfolds expecting to be provided with one and as such was very disappointed. Toothbrushes are fine but who needs socks? In conclusion,the flight was smooth and pleasant. | What to expect flying Economy. | 0 |
2018-09-19T03:54:06-04:00 | Desktop | 2 | review | Yes we know it’s economy class (cattle class) but better options and quality of food is needed on long haul flights
Airport staff and cabin crew were very attentive and helpful. Brought round soft drinks regularly to keep us hydrated.
Typically on all long haul flights there is insufficient room in economy and as for getting up and moving round.....forget it!
Flew via Singapore and no problems in transit changes.
Would have given higher rating but long haul flights in economy class do not have enough room or adequate toilet facilities no matter which airline you choose. Oh to have the money to fly business class, | Good customer service | 0 |
2018-09-19T03:24:31-04:00 | Desktop | 2 | review | We were expecting such high level of service as we heard for much about Singapore Airlines from our son who is working in Singapore and booked the tickets at high value for money.Unlike Korean air during Narita to Pusan & back the Indian Non Vegetarian foods were very satisfying. | Our travel to Japan via Singapore were more enjoyable due to SIA | 0 |
2018-09-19T02:57:52-04:00 | Desktop | 2 | review | from checkin to singers airport the best of service.
i am having problems walking very far & s.a.got me a
wheelchair from perth checkin to singers & then
kris air took over.
2 male stewards on s.a.planes-i only had to stand
up wanting the loo & these 2 guys were there,one at
front of me holding left arm & other behind me
holding right arm(we must have looked quite funny).
only problem was at changi when stewards let someone
else have my wheel chair & we had to wait quite a
long time for a wheelchair to become available.
then it was good & delivered to our pickup car. | the best | 0 |