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2018-09-29T07:28:50-04:00 | Desktop | 0 | review | Avoid this airline if you want a decent Rewards and Redemption experience. They will rob you blind of your miles and make you pay $$$ to redeem any points you might have been left.
I made a simple booking with my remaining rewards points (after they'd deducted more than 50,000 miles due to their blanket policy of expiration) which I had to ultimately modify.. and they are making me pay for all of the taxes, change and re-booking fees etc... it costs me more to redeem the reward now than to straight out buy a ticket!
It makes no sense and the contact centre staff cannot speak english clearly over their crappy international telephone lines.. No single person in the contact centre shows any capability to understand my concern and issue to even consider a bit of flexibility and leeway. I even had one of them laugh at me..
Considering my loyalty over more than a decade of flying and certainly more than $50,000 worth of fares, it counts for nothing..
Sorry Singapore Airlines... "TERRIBLE way to fly"...
I would only spread the 0 word of your program at every opportunity now... | Krisflyer program SUX and the contact centre staff do not know customer service | 1 |
2018-09-29T07:18:58-04:00 | Desktop | 0 | review | If you have to contact this airline by mobile, be warned they will sting you big time for your call. All contact numbers are 08 numbers and you will never get through to a representative in less than 10 minutes. I have had to call them three times over a booking and have been charged 55p a minute each time. Yet another airline rip off. | Expensive Customer Service | 0 |
2018-09-29T07:07:19-04:00 | Desktop | 2 | review | What a fantastic flight the cabin crew could not do enough for you. Always coming around with drinks and hot towels lovely food and a massive choice of movies to pass
the time way | fanastic | 0 |
2018-09-29T07:06:44-04:00 | Desktop | 2 | review | Flight was very good they were on time and comfortable.....the food on the outward journey was quite good and flight crew were excellent efficient ,reliable and polite.
Will definately be flying again with Singapore airlines. | Comfortable flight and good service | 0 |
2018-09-29T05:56:09-04:00 | Desktop | 2 | review | June, 26th; seat number 47H. Extra payment after I booked already another seat.
Not worth spending the extra money. Those seats with extra legroom are very close to the lavatories. and very close to the seats of the staff. You will be constantly disturbed.
No need to stay that SQ-airlines are among the better airlines I have flown with during 50 years if traveling. But save your money for something else, don't pay for those seats! | Not worth paying extra for those seats with extra legroom | 1 |
2018-09-29T01:54:28-04:00 | Desktop | 2 | review | The service, food, and drinks are always excellent.
The new business seat, however, is horrible. The seat padding is almost non-existent and sleeping at an angle with your feet in a small cubby hole is very uncomfortable. An underlay is provided for the bed but it’s so thin, you wouldn’t know it’s there. The seat controls are right at your elbow so you are very likely to inadvertently hit the call button.
The only improvement from the previous business seat is that you don’t have to get out of your seat to flip it over in to a bed. | Not a fan of the new A380 business seat | 0 |
2018-09-29T00:29:22-04:00 | Desktop | 2 | review | Have flown with Singapore Airlines on many occasions and have always been amazed by their quiet and efficient service from boarding to arrival. Their crew do everything they can to make your trip pass without problems. Meals are always well chosen with good choices and they always seem to carry sufficient of each type of meal being offered. On an evening flight, once the meal is completed it is easy to get some rest before the breakfast prior to arrival at our destination. Their aircraft are always clean and well maintained. Always a pleasure to fly with Singapore Airlines - thanks. | Always a pleasure to fly with Singpaore Airlines !! | 2 |
2018-09-28T23:08:44-04:00 | Mobile | 2 | review | Very impressed with the class of service received even in economy. Food was very good. Will definitely fly with them again | First time with Singapore Airlines | 0 |
2018-09-28T17:30:56-04:00 | Desktop | 2 | review | I love flying with Singapore airlines one of my favourite. The Flight attendants are elegant and classy and handle themselves with poise. They are efficient and help as quickly as possible when needed. Just wish there was more leg room but I feel thats an issue with all airclafts. | Great Airline | 0 |
2018-09-28T17:30:32-04:00 | Desktop | 2 | review | I am now spoiled or simply basking in the memory of what air travel used to be. Check-in was a breeze and the entire crew treated everyone with the utmost courtesy and caring. We were provided a pillow, blanket, socks, toothbrush/toothpaste, two meals, and snacks, all at no extra cost. We were given ear buds/wire to connect to the screen on the back of the seat in front of us to watch a dizzying array of movies, TV shows, games, interactive games, flight information, or to listen to a multitude of music choices, again at no extra cost. I felt there was more leg room and seats reclined further. All this for an Economy fare. This was the FIRST time I've been able to sleep on a plane. The plane was a Boeing 777 and even the bathroom was a bit larger with a baby changing table that folded down from the wall. I have taken long flights in the past and none has compared to this one. As my Title Review states, I wish Singapore Airlines flew everywhere. | I Wish They Flew EVERYWHERE | 1 |
2018-09-28T13:47:43-04:00 | Mobile | 1 | review | Recently flew premium economy from Dubai to Auckland via Singapore with the 2nd sector operated by Air NZ in premium economy. I had high expectations that were not met. Narrow hard seats that had slippery leather so pillow kept slipping when trying to sleep. Food was ok just a normal economy tray. Air NZ experience far better and it had own canin with private lavatories unlike Singapore airlines you had to share with economy class. It not worth flying premium on DIS just fly normal economy as there are no real perks | Premium economy | 3 |
2018-09-28T13:44:42-04:00 | Desktop | 2 | review | Premium economy from Sydney to Singapore was well worth the extra money. The seats and leg room were very comfortable. The TV screens are larger and the offer headphones which alleviate plane noise. The food was OK and it was good to be able to order before hand. The change over at Singapore Changi airport is one of the easiest I have experienced. No need to go through a transfer station. I went economy from Singapore to Amsterdam and really wished I could be back in Premium. But on the whole I always enjoy travelling with Singapore airlines as the service is always great. Wish I could say the same about the food. But when is plane food exceptional anyway. | Sydney - Singapore - Amsterdam | 0 |
2018-09-28T12:51:16-04:00 | Desktop | 2 | review | We have flown Singapore airline before & this time also booked a flit to Chiang Mai on Silk Air too. Both airlines are great. The food is excellent. The staff professional & well groomed. An excellent airline I am happy to highly reccomend. | They make the travelling a lovely part of your holiday | 0 |
2018-09-28T09:40:57-04:00 | Desktop | 2 | review | Much better service compared to the last one
Food was much better, staff were more friendly and hospitable, had a nice flight | Great experience | 0 |
2018-09-28T09:29:39-04:00 | Desktop | 2 | review | Always enjoy travelling with Singapore Airlines. I have flown to Paris with this airline on numerous occasions and the service has always been excellent. As a language teacher, I took groups of students to Paris and always used Singapore Airlines as they really looked after my students, especially as most of them were flying overseas for the first time. I now take groups of adults to France and Singapore Airlines have remained my airline of choice. | Brisbane to Paris with Singapore Airlines | 0 |
2018-09-28T09:03:24-04:00 | Desktop | 2 | review | good trip no complaints, would use again.noise level from engine's quite low asked and got a window seat. | flight long haul | 0 |
2018-09-28T04:48:38-04:00 | Desktop | 2 | review | A long overnight flight in economy was tiring, even though the entertainment package was very wide. Like most airlines the pitch was never enough and having to move other people when nature calls is a problem. Food and drinks were fairly standard and reflected the airlines homeland. | Overnight Flights in Economy | 0 |
2018-09-28T02:48:46-04:00 | Desktop | 1 | review | We travelled last week for the first time with this airline. We had heard good reports but our service was very poor quality. The price of the upgrade was over £600 each. We have travelled in Premium Economy many times with Virgin and TUI. They both leave
Singapore way behind. There was no pre take off drink. There was one drink before lunch and one drink with lunch. And no refills. The flight attendants seemed all to have had their personality surgically removed. Maybe we just had a terrible rooky crew of flight attendants but this kind of poor quality service on a 12 hour flight was not worth the extra cost. Goodbye Singapore Airlines. | Premium Economy Poor Service | 2 |
2018-09-28T00:10:01-04:00 | Desktop | 2 | review | All four legs of this journey to Bangkok and back went smoothly. The plane left and arrived on time, and the service was friendly and efficient. The food was as good as economy airline food can get, and the inflight entertainment was great. The seats weren't bad, and the overall experience of economy long distance travel was good. I would recommend Singapore Airlines to anyone. | a cut above | 0 |
2018-09-27T23:47:51-04:00 | Mobile | 1 | review | The seat on board Boeing 777 is very crampy. Food is poor and the stewardess is very inexperience. To make it worse, the chief steward is rude | Service and food on board | 0 |
2018-09-27T23:06:23-04:00 | Mobile | 2 | review | Recently took this flight SQ25 back home on Sunday and I was impressed with the consistency of high level service among all the crew. The IFM was excellent and very professional. I often find that if we have a good IFM, the rest of the crew and service would be great for that sector. The Chief stewardess and Leading steward was also very attentive throughout the flight and also the crew member serving our section. They even knew what type of coffee I preferred on flight, based on past experience. Wow!
Unfortunately, the BTC meals I ordered were below par. The salmon with mississippi rice had a damp, flat doughy stuff on top of it, which was unattractive to look at and unappetizing. The fish was too dry. My wanton noodle soup for breakfast was so bland and boring and tasteless. Need to try something else next time. | Excellent service led by IFM | 2 |
2018-09-27T18:18:07-04:00 | Desktop | 1 | review | The seats are pretty comfortable and the staff were friendly and fairly efficient. Meal service did seem to take a long time and the food was very so-so and neither of us ate much.
The worst thing was that we had no toilets in our section and had to walk down through economy and stand around in long queues in a very small area to be able to use the toilet. Part o f the problem was that the meal service took so long and blocked the aisle for ages. | Premium Economy has no toilets. | 1 |
2018-09-27T17:54:47-04:00 | Desktop | 2 | review | From the start we received excellent service, friendly staff, good food and comfortable seats, there was nothing to fault. | Comfortable and good service. | 2 |
2018-09-27T15:13:14-04:00 | Desktop | 2 | review | We were looked after so well and every need was catered for by the cabin crew. CS Farukh and Mok Kai Yee made feel so welcome and comfortable - more so than we have ever had on any other airline. The lobster thermidor was simply the best meal I have ever been served in flight and other airline should note how Singapore Airlines do their catering. | The best flying experience I have ever had! | 0 |
2018-09-27T14:17:14-04:00 | Desktop | 2 | review | Excellent seating (extra legroom purchased). Excellent Service.
Experienced in flying around the world with a number of airlines. Singapore is now my first choice. | Excellent Service and Flight | 0 |
2018-09-27T13:54:36-04:00 | Desktop | 2 | review | My wife and I were very well looked after by our cabin crew including CS Faruku and Mok Kai Yee who catered for our every need. The lobster thermidor was the best in flight meal I have ever eaten and other airlines should look at how Singapore Airlines organise their catering. | The best flying experience I've ever had | 0 |
2018-09-27T10:51:19-04:00 | Mobile | 2 | review | I’m so impressed with this airline. This was a 15 hour flight and I was extremely comfortable. I would recommend them to anyone who has this choice | Best Airline Ever | 0 |
2018-09-27T07:53:12-04:00 | Mobile | 2 | review | This was the leg we planned to sleep on. The conversion to a lay flat bed wasn’t difficult and though the bed becomes quite narrow at the foot end it works very well we thought. Excellent food and service at your finger tips as always. Highly recommended | These seats work well as a bed too | 0 |
2018-09-27T07:49:26-04:00 | Mobile | 2 | review | The seats weren’t the newest but nonetheless there was so much room and comfort on our flight. As usual SingaporeAir gives you impeccable service with excellent meals and faultless service. Recommended | Always a great way to fly | 0 |
2018-09-27T07:29:08-04:00 | Mobile | 0 | review | Hello there,
My details
PNR:-RD48F5
FLIGHT NO:-SQ851
NAME:-VITHLANI/MAYUR
DATE OF TRAVEL:-27-09-2018
DESTINATION:-GUANGZHOU TO SINGAPORE
First incident with Ms Manish abdul wahab(air hostess SQ851)
I travelled today afternoon from guangzhou to singapore while your air hotess serving food i request her can you give me extra butter if you have?
Her name is ms Manish abdul wahab
She replied VERY VERY RUDELY we can’t serve you as we have to serve others and started serving other passengers.
I was like seriously is this a behaviour of singapore airline air hostess?it’s ok if you don’t wanna give but you should not treat a passenger like this.
I was getting direct flight from delhi(india) to guangzhou(china) in (total five hours journey) but why i selected singapore airlines via singapore (total journey time approximately nineteen hours) because of your airlines name and service.
But very much disappointed with this type of your VERY RUDE BEHAVIOUR
In very lower class airline also i have never faced this type of behaviour.
Second incident with Ms Manish abdul wahab
PNR:-RCW2ZV
FLIGHT NO:-SQ851
NAME:-THAKKAR/PRINUL
DATE OF TRAVEL:-27-09-2018
DESTINATION:-GUANGZHOU TO SINGAPORE
In flight my screen remote was not working i asked Ms Manish abdul wahab can you fix it?
She checked ane replied i am busy serving other customers i will get back to you in 5 to 10 minutes but till 30 minutes it was not fixed again i called other air hostess she tried to fix but it was not fixed so she replied i am really sorry sir i can’t fix it you don’t have any problem i can change your seat so you can use screen and she changed my seat.
The point is if she (Ms Manish abdul) said i will get back to you why she did’t came back and her rude behaviour is NOT ACCEPTABLE AT ALL.
Beacause of this type of BAD SERVICE my friend is having a flight from guangzhou-singapore-delhi he is not going to travel anymore
Details
PNR:-RG5F3O
FLIGHT NO:-SQ851-SQ402
NAME:-PATEL/PRANAVKUMAR
DATE OF TRAVEL:-14,15-09-2018
DESTINATION:-GUANGZHOU TO SINGAPORE AND SINGAPORE TO DELHI
You are going to loose customers if you hire this type of rude air hostess. | Worst behaviour of air hostess singapore airlines | 5 |
2018-09-27T05:49:32-04:00 | Desktop | 2 | review | One of our best long distance flights. Could not fault the service or the food.The seats were comfortable. Nothing to complain about. | Great long haul flight. | 0 |
2018-09-27T04:18:21-04:00 | Desktop | 2 | review | Absolutely the best ! Outstanding processes, services and staff. Treating people with respect and dignity, providing great service with a smile and helpful attitude makes a most pleasant travel experience, even on a trans Pacific flight. Be careful, you can gain weight on these flights. I flew roundtrip and both flights were outstanding, a great part of my vacation ! Usually the long plane flights are something to be endured, if you have a choice - fly Singapore Air and enjoy the journey as well as the vacation ! | Consistently at the top - for a reason | 1 |
2018-09-27T04:04:42-04:00 | Desktop | 0 | review | flown with them to houston from manchester, flight there was correct, good food, plenty of entertainment and staff on board were very helpfull.
on the way back, we spent 8 hours sat in the place before they decided to cancel it, by that time there was no hotel left and it was amost 4am, we should even have landed by the time they decided to cancel the flight, no hot food nor hot drinks offered. we slept on chairs in the airport without anything to warm ourselves up. when we managed to come back i opened a claim to be told they didnt have to refund me and pay me any compensations because they were not a european airline .... cheap !!!!! disrespectful !!!!!! unappologetic !!!!! I am appauled, an airline of this standing that think they are above the law and that their customers do not deserve compensations when they land 24 hours late .... never again !!!! | very bad customer service | 1 |
2018-09-27T01:02:47-04:00 | Mobile | 2 | review | Singapore airlines Airbus 350 business class is quite good with wonderful service. Seat is very comfortable with plenty of options for food , beverages and entertainment. I strongly recommend Singapore Airlines business class on this sector for Star Alliance network. | Bom - Sin business class | 1 |
2018-09-27T00:54:10-04:00 | Desktop | 2 | review | This was our first time flying with Singapore Air. We had a very comfortable flight. More than normal leg room / seat size. They supplied us with socks and tooth brushes/tooth paste, nice pillows and a decent size blanket. It felt like they fed us the whole way - though some of the food options we struggled with. Watched some good movies during our flight too. The staff were all very friendly and observant. I fell asleep for a few hours and the flight attendant came and asked my Mum if I was ok. I would recommend flying with Singapore Airlines. | First Time Flying with Singapore Air | 0 |
2018-09-27T00:39:43-04:00 | Desktop | 2 | review | I have used Singapore Airlines twice this year to fly to Manila with a layover in Singapore. Having previously flown budget airlines in the past (8 visits). There was no comparison in levels of comfort service etc. You really do get what you pay for and flying budget is dreadful. I found the cost only about AUD$100 more and well worth the money, I got two free meals on each flight and got to watch 4 new release movies Highly recommended! | First Rate | 0 |
2018-09-27T00:30:58-04:00 | Desktop | 2 | review | Cabin crew was super friendly, food was amazing, they do not like serving wine though lol, latest movies and series kept me entertained. Provided, blankets pillows and cute little freshening up kits.
awesome experience overall | Great service | 1 |
2018-09-26T20:34:59-04:00 | Desktop | 2 | review | I recently had the opportunity to fly premium economy to Copenhagen from Sydney and business class on the return and am in no doubt that premium economy is a long way from business class and much closer to economy. In terms of comfort, legroom in PE is greater than economy but you’re still inconvenienced if the seat in front is fully reclined and you don’t choose to do the same. And it’s still a squeeze to pass along the row behind a fully inclined seat. This compares to the business pod where no-one can encroach on your space. Apart from comfort, the food offerings in business are way ahead, although this differs by route. From Copenhagen to Singapore, business class meals were impressive, right through to the cheese board after dessert. From Singapore to Sydney, the offering was forgettable. Definitely difficult to go back to PE after experiencing business class. | Premium economy more like economy | 1 |
2018-09-26T19:25:41-04:00 | Desktop | 2 | review | Very enjoyable to flight with. Everything supplied, blankets and good pillows. So much food and drink. Good movies. | So looked after | 0 |
2018-09-26T17:57:49-04:00 | Desktop | 2 | review | Always look forward to fly with SQ especially with their great service and friendly cabin crew. Also want to give compliments to their pilots. Taking off and landing was never bumpy or scary. Food was alright. Love the little cushion and blankets provided as well. | Great Flight Experience | 0 |
2018-09-26T17:53:06-04:00 | Desktop | 1 | review | The meal in the flight only one choice available which is BIBIMBAP.
My son which don't eat spicy food and also don't like to eat BIBIMBAP have no choice to choose other meal. He did not eat the flight meal. | MEAL IN THE FLIGHT ONLY ONE CHOICE AVAILABLE | 0 |
2018-09-26T15:07:36-04:00 | Mobile | 2 | review | From start to finish the service was fantastic the crew are so professional and attentive nothing is too much trouble I would recommend them to anyone 10/10 fantastic | Best airline ever | 0 |
2018-09-26T14:43:25-04:00 | Mobile | 2 | review | Singapore airline is truly a great way to fly.
Aircraft is always top of the range, spacious and service is outstanding. Just that it comes with a price.
If you are willing to pay for the comfort, I highly recommend it. | The best way to fly | 2 |
2018-09-26T14:10:00-04:00 | Mobile | 2 | review | We either travel Emirates or Singapore Airlines, depending on departure times. We love Singapore Airlines since we always use the option to purchase extra leg room. Without the extra leg room the 24 hour flight would be a different story! Friendly staff. Food is average, in flight entertainment is average. Overall we prefer Emirates, seats are more comfortable, small cabins, much better meals and inflight entertainment. | Excellent | 0 |
2018-09-26T13:53:02-04:00 | Desktop | 2 | review | Great flight, good times for departure , excellent service, would fly again with them. Went for the premium economy upgrade which helped with leg room | Singapore airlines | 0 |
2018-09-26T11:23:08-04:00 | Desktop | 0 | review | Our flight was at 2.25am, and for some reason a full meal (fried fish) was on offer after take off, when we were expecting a light snack. On our flight outbound to Singapore the flight attendants regularly walked up and down with drinks of water. On this flight that did not happen. I had to ask for water because I was developing a migraine because I was dehydrated. Our row seemed to miss out on service a couple of times, with no top ups of tea and coffee. The breakfast was poor and lukewarm. One of the toilets was marked out of order in our aisle, and when I went to the toilet opposite there was no toilet paper or hand towels. This was rectified when I complained. When I went to the toilet again there was quite a queue and I asked an attendant if I could use the toilet at the front of the plane, and was told that it was for first class customers only, which I found annoying because economy passengers should have access to working toilets and it seemed unreasonable not to allow the use of toilets at the front of the plane in view of toilets being out of order in the middle, and appeared to be unavailable on one side at the back of the plane as well. Our seats were close to the toilets and they were smelly. I was very unimpressed with an airline which is reputedly one of the best in the world. Not impressed. | Disappointing | 0 |
2018-09-26T11:06:59-04:00 | Mobile | 2 | review | If you are travelling long distance do not fly on any aeroplane but the Airbus A380! Singapore Airlines fly them and we recently flew 13 hours from London to Singapore in their comfortable, well appointed aircraft. Singapore Airlines has a well deserved reputation for excellent customer service. I cannot remember the last time a full trolley drink service was offered BEFORE the main meal. Furthermore they continued to serve seconds before meal service commenced. Nothing was too much trouble and their cabin crew were friendly, professional, well groomed and courteous - other airlines, take note! Great meal and beverage choices rounded up a most enjoyable flight. | EXCELLENT SERVICE ON SINGAPORE AIRLINES | 1 |
2018-09-26T07:25:23-04:00 | Desktop | 2 | review | My trip to Zurich and back was on a new A380 or a refurbished cabin with new leather seats. Unlike the old style seats which you had to convert into a bed which was a nuisance, this time you can change the seat into a flat bed with a touch of a button.
Unfortunately you still have to sleep diagonally with your legs fitting into a small box compartment but I feel they may have made this "box bigger. The seat is narrower than the old style seats but those seats were way too big anyway.
There are more storage compartments to stow away your things by your seat. Unfortunately they still have the same problem of limited overhead storage as the middle aisle has no overhead storage and hence the window seat and centre seats have to share the overhead storage. Also the height is narrow making it difficult to stow away larger "cabin" sized bags. However they have now provided more storage space under the seat in front. If you are short like me, that's not a problem as there is leg room.
Food was great as usual with warm and cold snacks available. IFE is great. Toilets are spotlessly clean throughout the journey. Air attendants are pleasant and attentive and quick to respond your calls.
I really cannot fault Singapore Airlines, as they set the benchmark for Business travel. | Nice new seats in A380 | 0 |
2018-09-26T05:23:22-04:00 | Desktop | 2 | review | Coming from Australia this is never an easy trip, it doesn’t help when you are 185cm. That said the leg room was reasonable and the attention from the attendants was excellent. The entertainment had a good selection of new and old movies. The meals were tasty but it’s never easy to eat on the plane in the cramped conditions, the wine was free flowing. I’ve travelled with a number of airlines but for long trips I’ve preferred Singapore airlines if I get the choice. | Excellent service | 0 |
2018-09-26T03:04:33-04:00 | Desktop | 2 | review | The service on board Singapore Airlines is excellent and the catering is of a high standard. Unfortunately, the business class seat was one of the most uncomfortable seats I have ever flown in. To put the seat into the flat bed position it is necessary to summon the cabin crew for their assistance. The same thing applies when trying to put the seat into the recline position. The surface of the bed is like sleeping on a board, we were not provided with mattresses,One has to sleep almost diagonally to stretch out your legs, as the place provided for your feet is a small space situated to one side, not directly in front of you! It was a very uncomfortable space to try to sleep in. | The most uncomfortable business class seat | 4 |
2018-09-26T00:59:30-04:00 | Desktop | 2 | review | Had to take the efficient sky rail to the correct Check-In counter and then to the correct Gate. A 21 area had minimal services. Security was conducted when the gate opened. Within 15 minutes we were boarding. This plane had more room between rows but older style entertainment system. The food was tasty and plentiful. | Adventures in Europe 2018 | 0 |
2018-09-25T23:32:31-04:00 | Desktop | 2 | review | Prefer Singapore Airlines to any other. Their planes are clean, the seating is mostly comfortable (unless seated next to someone large), the food is of a good standard and their service seems to be better than on other airlines. | Service on Singapore Airlines is always good | 1 |
2018-09-25T23:16:58-04:00 | Desktop | 2 | review | We were provided with a blanket, pillow and headphones as we boarded the plane. Entertainment options were very good and food options were great. Real cutlery provided | Good service and facilities | 1 |
2018-09-25T23:13:03-04:00 | Desktop | 2 | review | The best service possible both on board and on ground.Always a smiling and helpful team on board.Food quality is good .I wish they start the A380 on this sector | No wonder its the best airlines | 0 |
2018-09-25T22:22:20-04:00 | Desktop | 2 | review | I am sitting in the lounge in Frankfurt airport waiting for my connect to Budapest. I have just had two long flights. Sydney to Singapore and then immediately connecting on to Frankfurt. I have to say that these were some of the best flights I have ever enjoyed. The planes are beautifully kept, the maintenance and safety records are superb, the food and wines are seriously good.....but the Cabin Crews are the special extra. Expertly trained and it shows. They are so courteous an helpful. The service they provide, always with a smile, is truly the ‘icing on the cake’. As long as the destinations I am travelling to are serviced by Singapore Airlines, then I would never consider travelling with anyone but Singapore Airlines. Today’s experience is the same as I have enjoyed for many years with this airline. Consistently perfect and highly recommended. | The absolute BEST airline. | 1 |
2018-09-25T21:29:42-04:00 | Desktop | 0 | review | Our supposedly perfect Silkair flight was totally ruined with a 4-hour delay. (And then we watch airasia fly ontime from the other boarding gate).
.
Tried very hard to plead our case & throwing tantrums cos we have a connecting journey & about to lose our hotel booking in shenzhen, and might have to stay overnight in HK (which is $$$). Each time we speak to a SQ representative, they say "no.chance". "We can only put u to 8pm flight cos all flights r full". "Sorry but we see delays very often" "sorry we cant help u with ur hotel cos we already put u to ur destination, despite delay". --- all kinds of rejections.
And so our superpersistent mother kept pressing to get the next soonest flight. And against all odds, SQ hate persistent people. Long story short, we boarded the soonest flight. And reached hongkong just in time for the last bus to shenzhen. Crazzy sweaty journey. Thank God It all turn well. | FOUR-HOUR DELAY & almost lost our hotel reservation & connecting journey | 1 |
2018-09-25T19:21:08-04:00 | Mobile | 0 | review | On 01 Sept 2018 boarded SQ Flt from Pudong, Shanghai to Spore. Flight was almost full of passengers including from South Asia and many from China.
The south Asian couple with baby opened overhead compartment to retrieve their item during flight and didn’t bother to close it. Other passenger have to do it as flight steward was not observant.
During landing a PRC passenger stood up to peek at granddaughter seated forward at next row. Steward seated 2 rows in front signaled him to sit, which he did but didn’t bother to wear safety belt!! The Steward presumably from PRC appears tired and couldn’t care less.
Shocking that safety standard in SQ planes had dropped and worsened by PRC and South Indian passengers, who blatantly switched on HP when plane was descending.. why can’t SQ install HP jamming if this was considered a serious safety issue. SQ cabin staff standard dropped and coupled with reckless unsafe passengers, makes flying unsafe. | Safety issues on SIA flight from Shanghai to Spore-01Sept 2018 | 0 |
2018-09-25T19:00:23-04:00 | Desktop | 2 | review | We have always like flying on Singapore Airlines when going back to Asia and each time we ended up satisfied and happy. This trip was exceptional and all the flight attendants were friendly helpful and pleasant. Even though the air craft was full load, the staff had a smile on their faces and inspite of the odd requests from the load of elderly passengers, they never failed to fulfill their demands. Meal was good with great choices and we had no issues on the variety of movies provided. Singapore Airlines has been our preferred choice to fly! | Our choice of AIRLINE and ALWAYS satisfied! | 0 |
2018-09-25T18:20:26-04:00 | Desktop | 2 | review | Good cabin crew who were very attentive despite it being a long haul and full flight. Food was OK and entertainment varied and more than sufficient for the flight. | A great way ti fly | 0 |
2018-09-25T16:34:24-04:00 | Desktop | 1 | review | Even though our flight over to Singapore was fair ,our flight home was terrible
service was terrible with crew not really caring about our requests
in flight movies were so old perhaps business class get more recent.food terrible | DISAPPOITMENT | 0 |
2018-09-25T16:21:19-04:00 | Desktop | 1 | review | Returning from Japan it is interesting how the flight was different, this time one of the entertainment controllers had issues which is no major issue but the female flight attendant that was in our section was really abrupt with everyone. and that was. SHe never smiled and snatched things from people and gave short answers to basic questions. Maybe she was having a bad day but she put a lot of people off. Hopefully next time I will get someone else. | Staff not as friendly this time | 1 |
2018-09-25T16:20:10-04:00 | Mobile | 2 | review | First time for free Wi-fi on a flight. Poor functionality though.
Tolerable aircraft food. At least the wine was free. | Great staff, nice uniforms. | 1 |
2018-09-25T16:13:09-04:00 | Desktop | 2 | review | This flight had no issues, all flight attendants were friendly and cheerful. Seating was actually more cramped than I expected, it seemed not as good as a previous Silk air flight owned by Singapore Airlines. The food and drink service was also okay. | No issues with flight | 1 |
2018-09-25T16:05:05-04:00 | Mobile | 2 | review | We priortise to take Singapore Airlines whenever we go for overseas trip unless we got to know that other airlines offer cheaper price than SIA. Everything is perfect eg services, food, entertainment and etc. Smooth and safe journey. If happens their tickets on sale, we quickly compare and purchase first although we are travelling in 10 months time and that's what we always do. | Flying with Singapore Airlines | 0 |
2018-09-25T14:14:45-04:00 | Desktop | 2 | review | Two flights from HCM to Singapore then onwards to Perth the final destination.Both Flights economy found leg room fine in am 6f 2 inches the food on the first leg simple as only 2 hour duration the second full service with two options again good quantity and quality | Asian ExperienceSQ | 2 |
2018-09-25T14:09:31-04:00 | Desktop | 2 | review | We flew Singapore to Vietnam return and they are exceptional. The seats, service and an inflight entertainment are great | Flawless | 0 |
2018-09-25T12:33:38-04:00 | Mobile | 2 | review | Everything about this flight was exemplary. The food was excellent with a choice of local or western, the seats where comfortable and the staff where very friendly. Would definitely recommend to anyone. | Top class airline | 0 |
2018-09-25T12:03:50-04:00 | Mobile | 2 | review | This is my 3rd time flying with Singapore Airlines. My last roundtrip of Bangladesh-Japan via SQ 447-SQ 622 & SQ 637-SQ 446 as always was so comfortable. The ever smiling and cooperative crews,good food,easy choice of my desired seat (I checked-in via the Singapore Airlines App) and in-flight huge entertainment availability obviously would make me fly with them again.I cannot imagine a comfortable long airjourney without Singapore Airlines.Highly Recommended! | Best as always! | 0 |
2018-09-25T08:29:26-04:00 | Desktop | 0 | review | It is sometime since I have flown with Singapore Airlines and I am sad to say I was very disappointed.
The flight from Bangkok to Singapore was standard with limited leg room. When boarding, priority was given to expectant mothers (which my wife is) – we also have a 5 year old son.
On the second flight from Singapore to Paris there was no such priority – which was disappointing.
The leg room on this aircraft was terrible – who decides this? Women seem to be ok. I am not a tall person but my knees were touching the seat in front - not just touching, but pressing against – so it was a very uncomfortable 13 hours flight. The short flight from Udon Thani to Bangkok with Thai Smiles had more legroom, as did my last flight to Bankgkok with Mahan airlines! The Train journey down through France also gave good legroom – on much shorter journeys.
Before the flight I enquired by email with Singapore airlines whether we would be able to obtain bulkhead seats, given my wife’s condition. I was told to enquire at the counter on the day – who said that the flight was full and these seats were reserved for families with young babies. Fair enough. SO why were there three very able bodied men and one able bodied woman sitting there??? Not very good is it?
During the journey it was not very intuitive to use the entertainment system. One could not just key in a channel one had to go forward or back to get where required – only to find that the program was almost finishing – with no way to set it back to the start.
When we landed on time I thought thank goodness – then we had to wait almost 20 minutes more before exiting - I know not why.
All in all not a very good experience – you have certainly lost my custom. | Very very disappointing | 1 |
2018-09-25T08:14:41-04:00 | Mobile | 2 | review | I'd like to say a big thanks from myself and my mum for the excellent service that we received on our flight. The cabin crew were friendly and very attentive throughout the flight. The food quality on board was excellent. Drinks were frequently offered during the flight. A great selection of snacks were available in between the meal services. It was a pleasure for us to be travelling with Singapore Airlines. SQ977 | 1st class service in economy | 0 |
2018-09-25T04:12:59-04:00 | Desktop | 2 | review | It seems a lot to pay for some extra legroom and further layback, some noise cancelling headphones and the chance to chose your meals, but when you walk through cattle class to use the toilet, it all seems worthwhile.
On the 0 side, you have to use the economy toilets, which means a bit of a trek down the aisle dodging flight crew; you also have pretty close proximity to crying littlies in the front row of economy, which can be only a metre or two away. The noise cancelling headphones are a boon though for cutting unwanted noise.
Even though its a bit pricey, we won't be flying economy again - I think Singapore could do this better, but it is a definite improvement over being cramped into the tiny seats further aft. | Good, could be better | 1 |
2018-09-25T03:26:51-04:00 | Desktop | 2 | review | Very well designed and improved comfort on this A380 aircraft in the business class sector. The seats were very comfortable, easy to adjust, bed making is easier, everything is at a finger touch ! Very very comfortable and bravo ! The food was very good with different choices of meals, wines and good champagne. Inflight entertainment was a real deal with touch screen comfort - this is a HUGE improvement. Well done Singapore Airlines - not a wonder you are the world's best airline ! | Excellent experience, hugely improved cabin | 2 |
2018-09-25T02:42:22-04:00 | Mobile | 2 | review | I hope by now Singapore has improved its seats and its flat beds in Business class. I flew from Brisbane to London via Singapore and found that the seats where wider than most airlines but did not go fully flat nore didnt really give you room for ur feet when you did try and lie flat.
I know the airline was in the process of upgrade / refurbishing their planes so i hope they have done this.
I did like the option to select your food before flying and having the extra items that were not on the menu when on the plane.
Lets see what the next trip brings. | Improvements are required | 2 |
2018-09-25T02:35:10-04:00 | Desktop | 2 | review | Another outstanding flight with SQ with very attentive crew, superb food choice and nothing too difficult for them. Take off so smooth from LHR on 380 that wife did not even realise we had taken off! Good choice of entertainment on flight to Singapore. Transfer to Silk Air flight to Da Nang although a bit of a hike got the blood flowing after 12 hours on a plane. Unfortunately heavy thunderstorm delayed departure to Da Nang but crew kpt passengers informed of delay. Unfortunately the airframe looked very tired and entertainment on this 2 hour 45 minute flight was very poor as relied on you downloading which of course many people are loath to do. Good job had book to read. Silk Air are improving their fleet only hope that it will include an entertainment package similar to that offered on its parent body. | Superb flight with flawless transfer | 1 |
2018-09-25T02:27:54-04:00 | Mobile | 2 | review | We flew on an A380 from Heathrow to Singapore and it was a fantastic flight. The legroom was good (I'm over 6ft and for once my knees weren't hitting the seat in front!).
The entertainment system was as slick as I've seen in an airline and was very intuitive.
The food was very good for Airplane food. All of it was very eatable especially the delicious dulce de leche ice cream.
Toilets were clean and well maintained.
Staff were absolutely fantastic. We got hot towels numerous times in the flight. Every hour or so the cabin crew would ask if we would like something to drink. There was a wide range of beverages available.
Highly recommended to anyone flying to the far east! | Best flight I've ever been on | 2 |
2018-09-24T23:15:22-04:00 | Desktop | 0 | review | We were so disappointed with our seating as we booked a window seat. When we boarded our flight our window seat didn't have a window. It was the worse 5 hour flight of my life. I felt very like the whole plane kept closing in on me. I would never have picked a window seat if I had known this. They should have something telling you there is no window on their website letting people know this seat has no window although it is classed as a window seat. Thank goodness we had lovely people in front of us that did not put their seat back. Don't pick seat 57J and 57 k on flight SQ215. | Singapore Flight To Perth with no window on window seat. | 1 |
2018-09-24T23:04:43-04:00 | Mobile | 2 | review | warm and polite staff.service excellent.makes even the economy passengers feel as if they are traveling business class.very comfortable flight | Memorable journey | 0 |
2018-09-24T22:45:33-04:00 | Desktop | 2 | review | This was a new plane & it was very comfortable with lots of room. I would highly recommend flying from Singapore to Hong Kong on flight SQ866. Staff were fabulous & flying time was brilliant. | Wonderful flight from Singapore to Hong Kong | 0 |
2018-09-24T22:41:30-04:00 | Desktop | 1 | review | We were late leaving but pilot made up time which was good as we didn't have a lot of time to catch our connecting flight. We were in row 46K and 47 K which is fabulous until the people in front put their seats right back & you cannot move then. I couldn't open my IPad & look at it as it was so close to me. Apart from that the actual flight was good. | Flight was ordinary | 1 |
2018-09-24T22:20:03-04:00 | Desktop | 1 | review | Well I was at sit 82 on Upper deck , this girl was serving everyone drinks , and she forgot me. I'm big and yet was transparent....she gave to everyone around me. Is it the attitude given because I asked for night mask. WOW! ...suddenly she came to me and said "did u ask for Singapore Sling"...i said didn't but would love one. The male steward assisting her was way more cordial and professional.
As we reserved 2 Oriental Veg meal (tired of eating Indian veg for 10 days) while booking , another stewardess conveniently gave 1 to another guest ,as my brother was sleeping and too tired to consume at that time. He ended up eating a combi of both Indian & continental veg.
Overall , very reluctant service. | BlurBlur Stewardess | 3 |
2018-09-24T21:37:34-04:00 | Mobile | 1 | review | Recently flew premium economy on Singapore Airlines on an Airbus A350-900. An overnight flight.
Seat configuration on this aircraft is 2, 4, 2. in premium economy.
We have flown economy with Singapore Airlines numerous times and have been very happy. Decided to treat ourselves and go Premium Economy. This was a huge disappointment!!
We were seated in the centre group of 4 seats. Found the seating extremely cramped and really no better than economy. We had expected slightly more space in this class. Perhaps the 2 window seats may have felt less cramped.
Food was nice but nothing special.
Service was efficient but no better than economy. In fact there was no special service at all in premium economy.
This is definitely not worth double the price of an economy ticket on this airline.
Would definitely not recommend Premium Economy on Singapore Airlines. The space in the centre row needs substantial improvement! Suggest configuration should be 2, 3, 2 NOT 2 4 2.
Not looking forward to return flight | Premium Economy on Singapore Airlines, is it worth the price? | 4 |
2018-09-24T21:12:57-04:00 | Desktop | 2 | review | Punctual with good service particularly being pure vegetarian I was provided good quality Jain meal without any problem or reminder. | Good Aircraft with excellent service | 0 |
2018-09-24T19:33:10-04:00 | Desktop | 2 | review | This was the first time we had flown with Singapore Airlines. Very impressed with the great service. We asked for Indian vegetarian meals which were delicious. The cabin crew that day on both sectors of the flight were extremely helpful. Great airline. | Very impressed. | 0 |
2018-09-24T18:11:03-04:00 | Desktop | 2 | review | As usual a perfect combination of time, comfort and no waste of time. Even it has lower cost air tickets, flying with Singapore Airlines is travelling with no stress. This short trip is wonderful. | Just for a weekend. | 1 |
2018-09-24T16:19:28-04:00 | Desktop | 1 | review | We had high expectations of Business class with Singapore Airlines. Sadly they fell way short of expectation. Our flights from Sydney to Singapore and Singapore to London were very ordinary. We had gone online to "Book the cook" and unfortunately it did not record on our booking. The food served was awful - really could not eat it. Staff were good and the rest of the flight was good. There were no little bags of cosmetics or pyjamas as other airlines have. As we could not get book the cook to record on our booking back, I phoned Singapore Airlines in Singapore and asked them to book it for us which they did. Our flights back form Paris to Singapore and Singapore to Sydney were much better, with excellent food and the planes were more modern as well. There was an experimental pack of cosmetics too, which was appreciated. | Very ordinary business class flight | 1 |
2018-09-24T16:08:50-04:00 | Desktop | 2 | review | First time we have flown with Singapore A/Lines and it was amazing .. Staff were so helpful and food was excellent and just kept coming !! My wife's gluten free meals were really good too !! Only downside was we missed the free city tour in Singapore [can not book prior to landing at Singapore Airport and so we had 8 hours layover at airport !!!]
Plenty of choice for in flight entertainment too... We traveled with Emirates via Dubai in Dec 2016 to CDG and it was not a good experience... Totally different clientele and passengers walking over seats and very noisy...
Congratulations Singapore Airlines we were very impressed and if you are looking for a Overseas carrier look no further !!!!! | Wonderful fights to and from Australia !!! | 1 |
2018-09-24T16:08:20-04:00 | Mobile | 2 | review | Wonderful warm efficient crew who took care of needs, nothing was too much trouble, good best of all airlines I traveled | Wonderful | 2 |
2018-09-24T15:09:00-04:00 | Mobile | 2 | review | I've flown with Singapore airlines numerous times. Yes there has been good service most trips however with this one... you will definitely have trouble finding someone to TOP the EXCELLENT SERVICE LEVELS of LS PHEE KIM MENG.
1) As per usual SQ style, all guests were greeted with a smile. LS PHEE did not greet guests as if it were part of his job to greet us.. LS PHEE greeted us as if he was truly glad to have us on board. The smile and greeting was so sincere and genuine you could not help but feel that the flight was going to be an exceptional one.
2) LS PHEE must have noticed my slight limp. Due to my medical situation, my feet swell up a lot and it makes it hard for me to walk so I hobble. They also hurt a lot. However due to the flight being booked at the last minute (change of flight due to typhoon heading to HK last week) I was stuck in economy. It would have been ideal to have gotten a seat where I could elevate my legs... and then I was greeted with LS PHEE's big friendly grin telling me that he will keep a lookout for me on a particular row which could possibly be empty. If it all goes well, he will let me know so I could move. With lady luck on my side and LS PHEE, it was available and I moved forward to the empty row. Like that wasn't enough, LS PHEE offered to take my carry on for me and asked if I needed reading material since my bag was stored on top.. and if there was anything I needed before take off. After the seat belt sign was switched off, he quickly came over to ask if I need help with my bags and proceeded to ensure i was good and comfy... and entertained (got my earphones reading material etc).
3) during food service, LS PHEE ensured to look out for me as well making sure I got my meal as I liked and proceeded to check everyone else as well. This was so helpful as I was due for my next round of meds that I needed to take after meals as well.
4) now this is all my own experience but being an editor of a senior management magazine who also does reviews, I was sure to look out for other observations too. LS PHEE was friendly and helpful to all passengers and as you know, that always makes for an extra special flight.
5) last but not least, LS PHEE is equally polite, caring, and helpful to his fellow crew mates. Now dear Singaporeairlines, you have a gem of a staff here and I truly hope that you realise that:).
I do sincerely hope that this email is shared with LS PHEE as well as put on his record. I'll be sure to share this on my platforms too. LS PHEE to me is the epitome of SQ serviceexcellence that I've felt has dipped over the past few years. LS PHEE has once again revived my love for the airline and faith that your service levels will keep going only one way.. UP Yours truly Sadie-Jane NUNIS Krisflyer 8230650646Seat 41H | LS PHEE KIM MENG - SQ 805 22nd sept 855am | 4 |
2018-09-24T14:32:42-04:00 | Desktop | 2 | review | This has been the most pleasurable flying experience I've ever had. The seats were so comfortable I just put on my eye shades and slept the entire time duration of the flight, I've even missed a meal because of it. And it's all good, cause I got it back later
Aristotle (Aris) Johannes of the Jakarta airport. He's went above and beyond on my behalf, and I can't thank him enough. | I'm choosing my vacation destinations to where Singapore Airlines flies to | 0 |
2018-09-24T13:51:33-04:00 | Desktop | 2 | review | Been using Singapore Airlines for years. I have tried Emirates for comparison purposes occasionally but it leaves a lot to be desired. Basically a poor imitator when compared to Singapore airlines. I once flew from Sydney to Auckland on Emirates A380 a few years ago. The plane was old and worn. Toilet had no hand soap for the entire flight. How unprofessional! The crew is always professional and treat passengers well. The food is usually wonderful as well. If there are any issues or feedback, just let them know. They do take comments seriously as well.
Keep it up! | Still the best airline in the world! | 1 |
2018-09-24T11:58:37-04:00 | Mobile | 0 | review | Seats are terrible, small, hard and uncomfortable. Vegetarian food is terrible. Fly either standard economy or go business. If u want to fly premium economy get Air New Zealand or Cathay Pacific. Their product is much better. | Fly either standard economy or business | 4 |
2018-09-24T10:52:40-04:00 | Desktop | 2 | review | First time I have flown with Singapore Airlines I was very impressed with the quality of service the attentiveness of the stewards/stewardesses. The food was okay for airline food and the staff constantly offering drinks to keep you hydrated. | Long haul from Australia | 0 |
2018-09-24T06:15:52-04:00 | Desktop | 2 | review | Pros-
1) Very new product and finishes didn't look cheap
2) Middle rows had their overhead luggage storage removed so the whole cabin looked alot more spacious
3) There was ample space to get from the aisle to the seat unlike my previous flight on the 787 Dreamliner (there was a bit of a squeeze because of the way the hard shells of the seats are designed).
4) Great service as always
5) Free 30mb of data for business class passengers
Cons -
1) List of movies seem to have decreased in the Krisworld entertainment system. | 1st flight on SQ's new A350-900 | 1 |
2018-09-24T03:39:26-04:00 | Desktop | 1 | review | Premium Econ on this airline means more comfortable seats. Nothing more. Our experience on Qantas last year to Dallas was much better. We were welcomed with a drink in a glass
Addressed by name. Given Linen on our tables, glasses of fine wine etc. Singapore Airlines treated us like Economy but with better seats. Flew back to Sydney Economy one having paid extra for exit row. Just as comfortable. PE was a waste of money on this Airline. Qantas heaps better. | Premium Econy on Singapore Airlines no where near as good as Qantas | 3 |
2018-09-24T03:20:00-04:00 | Desktop | 2 | review | First time air traveler with Singapore airlines , the air hostesses were very helpful the meals were delicious for air plane food and hot. Had a TV monitor in front of the seat which was showing all the latest movies. Seats were comfortable and roomy during our long flight | Exceptional service | 0 |
2018-09-24T03:13:27-04:00 | Desktop | 2 | review | The check in had hiccups because our names were entered wrongly. But the person at the counter was patient and smiled throughout the check in!
I was seated in the middle with a stranger on my left. Usually I don't bother about that but this lady kept asking me questions throughout the flight. Worse, I could not speak her language. I tried my best to help her and I believe the head stewardess (she was in green) saw my frustration (as I could not understand her), she stepped in to assist. Even though, she could not speak the language, she tried her best to make sure the lady was alright. Kudos to SQ and the staff!
My family and I did not enjoy the food though. Halal does not necessarily mean Indian food. We can have Western meals too. :) | Attention to detail | 2 |
2018-09-24T02:27:12-04:00 | Desktop | 2 | review | This is my second time this year travelling on Singapore Airlines. I have never had any issues for on time travel. The economy seats are comfortable enough, and the in flight entertainment service is included (unlike some) with a great range of recent options. The service by the cabin staff is always exceptional, and the food selections are good. This flight I chose a ginger chicken for lunch and char siu fried rice for refreshment, both good quality. The ability to choose basic spirits (or even a Singapore sling) as drink options is great. Recommended! | One of the only airlines I fly | 0 |
2018-09-24T01:20:19-04:00 | Mobile | 2 | review | Normally fly long distances Premier economy or equivalent.
But not on Singapore Airlines as there overall package for this class is one of the best.
Attentive crew their aircraft fleet is top league, I didn't even realise we had taken off.
Good food, they keep you hydrated, you can grab snacks at any time if you want. Seat fine, entertainment good standard.
My husband is 6'2' and he finds seats okay as well.
They deserve the status of the world's best airline. | Economy at its best | 2 |
2018-09-24T00:25:32-04:00 | Desktop | 2 | review | The ground staff had been excellent this time and the crew had given us an excellent service as they always did. The flight was on time. Cabins were clean. | Pre Viking Cruise | 2 |
2018-09-24T00:05:00-04:00 | Desktop | 2 | review | Travelled again by this airline instead of the rubbish budget airlines. Fantastic service etc. In the last few days of my vacation a Typhoon hit Luzon and caused a lot of havoc, fortunately, it didn't affect Manila too much. I decided to turn up at Manila airport a few hours early to make sure I would get out alright. The check in staff asked if I would like to take an earlier flight to ensure my timely arrival for my connecting flight, I took that option. First class service | Brilliant Again | 0 |