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Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united seriously? UA 806. Delayed because of the copilot isn't here? For 1.5 hours and he is only flying from Raleigh? Disappointing | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at
@VelourLive here in Utah I would love to go I am available! :) | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I've DM'd you. Thanks! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir can you please make sense of the companion promo? How to we set it up? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united checking to see why flight 3466 (atl-ord) got Cancelled Flighted? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr??? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue and ask she load the bag for my flight | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated?my time wasted (2/2) | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir thanks for the response - flight time has passed - rebooked now | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Is there a way to get a copy of Feb's edition of Hemisphere
magazine with out flying? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways thanks! Made it safely! http://t.co/KCqeBEej7S | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united stop picking on us #CLE http://t.co/VTqE8m1L3i | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways on flight # 556 delayed#connection help for flight # 561 # help via email | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir no worries even though I was talking about seat assignment :) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir thanks, I'll look forward to the response. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ?¤ï¸? these earrings!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue do bags still fly for free anymore? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue saving my sanity. Leaving it behind for sunshine. #escape #FL #bliss #travel #InDenial #WhatFrozenPipes http://t.co/6TtzEJV3hY | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways thank u i wiil write after call travel agency | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone. phone is 30 minute wait. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united instead of be told when we board, we have to wait for the emails telling us about the delays. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue where do I add my AA loyalty number to my Jetblue reservation? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | ?@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be??? Spring Break !!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways i've been on hold since 11:30pm need to reschedule my Cancelled Flightled flight for a morning departure tomorrow. please help!!!!!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways "please call Late Flightr" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Will do. I'll tell him you say hey. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways u guys suck | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue #1680 Super smooth flight and landing. Nicely done. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting..... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united we just left @flySFO (delayed). http://t.co/XzBAjMiekx | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways conf number FMJTYL delayed - any chance of getting an earlier flight fll to phx? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Got a call. Bag is to be delivered tonight. Thanks for your reply!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue is it true there's a new A320 livery and a new website...?! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways But nope! Apparently this is the way you guys do business! I guess I'm flying southwest and her blue from now on. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I appreciate that you actually monitor Twitter, so please pass along my feedback. I've tried calling about 15 times in 4 days :( | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir great customer service thanks | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways so what is the difference between Cancelled Flighting and reFlight Booking Problems - will that help me avoid a change fee? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir thanks. Bummer. Poor planning on my part. I assume the card in Passbook won't work either? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways US 728/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I'm not sure it will have "next time"... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways lol me too | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir what is the status of the bag check area at FFL? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | Really ? ???â?@JetBlue: Our fleet's on fleek. http://t.co/V5QWkYXSW6?? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Airways Corporation Registers High Short Interest - Wall Street Pulse http://t.co/hXSnv7fbbh | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united please see dm!! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica thank you! I absolutely will ???? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways question is why flight took off at all, now a friend is stuck needlessly in another city | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I paid using Paypal online and after I was charged there was a "System Error" which is what I ended up calling about. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir your checkin is lame for business. Really last seat? I have broad shoulders haha | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Great customer service again. Thanks! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that! | negative | neutral, positive |