Rrrrrrrita/singapore_airlines_reviews · Datasets at Hugging Face

published_date stringlengths 25 25	published_platform stringclasses 2 values	rating int64 0 2	type stringclasses 1 value	text stringlengths 6 18.7k	title stringlengths 2 120 ⌀	helpful_votes int64 0 158
2018-09-17T16:01:50-04:00	Desktop	2	review	We ALWAYS fly with Singapore Airlines whenever we can - their service is simply THE BEST ..... cabin crew are awesome and can't do enough to help. Food & drinks are fantastic and so yummy.	The Best!	0
2018-09-17T16:00:55-04:00	Mobile	2	review	Flew to Heathrow and back on Singapore airlines, it had been a while since we had flown with them, and would still highly recommend them. Very efficient services, very comfy seating and plenty of good entertainment in the 13 odd hours in the air, 2 great flights.	Quality	1
2018-09-17T16:00:33-04:00	Desktop	2	review	Good legroom and very comfortable seat. Service and food was excellent. This made a long flight most tolerable. Will definitely fly them again.	Excellent long flight	2
2018-09-17T15:59:54-04:00	Desktop	2	review	Don;t want to use any other airline == wish they flew domestic (USA)!!!!! Non stop food and drinks of all kinds!!!!	Crew members were EXCELENT!	0
2018-09-17T15:59:16-04:00	Desktop	2	review	Checking in was easy as staff were obliging, managed to change seat allocation for the second leg with Singapore Airline Singapore to Frankfurt to extra leg room. Flight itself was pleasant. Cabin crew friendly and although I did not eat the food did look fine.	As Always Singapore Airlines deliver excellent service.	0
2018-09-17T15:58:59-04:00	Desktop	2	review	Very good airline to fly with .We had separate bookings and the staff managed to sit us together going over but could not manage it fir the return trip.	Very caring staff ,food was fair .	0
2018-09-17T15:58:00-04:00	Desktop	2	review	Coach is Coach with tight seating, but the service is outstanding. Good food and attentive personnel. Constant attention. Two full meals with snacks in between.	Outstanding Food and Service Even in Coach	0
2018-09-17T15:56:19-04:00	Desktop	2	review	I fly Singapore Airline since few years and every time it's an amazing experience. You start to feel good since airport when you see the crew so professional, elegant and available to support. Entertainment user friendly, nice safety video. Everything's done to prepare enjoying un unforgettable experience in Singapore.	Unique Experience	2
2018-09-17T15:56:16-04:00	Mobile	2	review	The air stewardesses look immaculate with beautiful uniforms . They couldn't do enough to help , the best service ever on an airplane and great choice of inflight entertainment. The seats could do with been a little bigger and more legroom but that's my only 0	Fabulous flight	1
2018-09-17T15:55:08-04:00	Desktop	2	review	This was a great flight with service plus and the seating room is fabulous. You. Get full service with drinks, food, and no extras for luggage of 30 kilos each. I would flight again with This airlines as they are service plus	Fly with Singapore Airlines	0
2018-09-17T15:54:31-04:00	Mobile	2	review	I first flew with SQ in 1975 and their service has not changed.In my view they are still the best airline in the world to fly with. Their service to Wellington NZ is no exception.So for all you Kiwis and Aussies crossing the Tasman get on board and enjoy the marvellous airline.	Service Plus	0
2018-09-17T15:52:00-04:00	Mobile	2	review	It was a short flight. But the service was good. Nothing to complain about. Silk Air is quite a small aircraft but for a 55 minutes journey it is okay I guess..	Silk Air	0
2018-09-17T15:51:09-04:00	Desktop	2	review	We have been flying with Singapore airlines now for sometime, it is our preferred choice. Check in was fast and efficient, business class lounge was extremely good as was the food and seriously can't fault it. I believe Their Premium economy is also good with more legroom and choice of meals. Next time we fly to Singapore we might try this.	Great flight, great service	0
2018-09-17T15:51:03-04:00	Desktop	2	review	We were on a family trip together with my elderly parents on a holiday to Perth. My dad's birthday would be in a few days' time and I requested for a birthday cake for him on board, when I was at the airport to check in. The counter staff informed me that it was a little late to get the cake on board but they will arrange for one on our return trip which was nice as it was just a day away from his birthday. What impresses me is that they care for their customers enough though this was a very last minute request. Thank you SIA - you are a great way to fly!	Great Service!	0
2018-09-17T15:50:54-04:00	Desktop	2	review	In May 2017 we went to STAY in Singapore for 1 week, as we had only passed thru many times since a 1 week stay in 1984, A great visit it was too. The in-flight films etc was NOT OPERATING on flight up, And we were compensated with a gift of tea bags on exiting. Would have preferred the system to have been operational, but not so. Flight was GREAT as was our transit private Mercedes to our accomm arranged by our travel agent, Teresa Turton,Travel Associates, Rockingham. Ph 08 95278812 or +61404448440. BRILLIANT for our final journey to Singapore	Last Flight	0
2018-09-17T15:47:12-04:00	Desktop	1	review	Can’t fault the service on Singapore Airlines , and as Economy class goes it is pretty comfortable with a generous luggage allowance . My disappointed comes from a cancelled flight and lack of any assistance offered . We had printed e tickets but were told at checkin they had no record of our booking , we couldn’t get anyone to help us and when we rang them hoping to get help that way we were told ring back in business hours on Monday ,it was Sunday morning ! We ended up be put on a plane to Frankfurt with no hope of a connecting flight ,and again no one to help once we arrived there . We weren’t given any food or accomodation vouchers but had to stay overnight at the Hilton at Frankfurt Airport . Finally the next day we were able to get assistance through Lufthansa Airlines and eventually got a SA flight that night . I sent complaint emails when I got home but had absolutely no response or apology from Singapore Airlines at all ,very disappointing .	Disappointing	0
2018-09-17T15:46:52-04:00	Mobile	2	review	We followed their instructions and printed our check in and boarding passes but this was a complete waste of time and paper as we had to do self boarding passes when at Heathrow. Flight took off 40 minutes late. It was very hot but no drinks were offered until the meal. The air vent controls were well out of reach when sitting. I printed a copy of Singapore airport as the airline couldn't tell us what terminal we were landing at Singapore for transfer to Darwin. Breakfast was served, after the usual sleep period,at mid afternoon local time. The transfer at Singapore, only 2 hours, was ok. another meal was served almost immediately on our leg to Darwin-very similar to the one we had before. Both planes were very clean and the attendants quietly efficient.	Unimpressed	1
2018-09-17T15:46:21-04:00	Mobile	2	review	It is voted one of the top airlines in the world and definitely living to its standard. Wheelchair provided from seat to baggage claim and checkin to gate on departure. Meals were delicious and options for western or asian. Additionally, crews are friendly and helpful, all dressed professionally. Always love Singapore airlines-inhibited by fares.	Awesome airline!	0
2018-09-17T15:45:47-04:00	Mobile	2	review	Good service.. smooth flight.. Great experience. Singapore airline has always been my top choice when it comes to flying.. And I guess it will stay the same position.. I almost wish the flight take longer to arrive! Haha..	Always my top choice	0
2018-09-17T15:45:15-04:00	Desktop	2	review	Good airline. Plane was not as new as AirNZ planes, but service was good and it was on time. It was a code-shared flight and as a result I didnt get my AirNZ points which is disappointing. Just be aware of this if you are an AirNZ points customer. I complained to AIrNZ about this, since its really their issue.	No complaints	1
2018-09-17T15:44:17-04:00	Mobile	2	review	The cabin crew were extremely friendly with my infant and preschooler. They made effort to interact with them, with magic show! When my infant was asleep, they kept her post weaning meal aside and serve when she woke up. My preschooler was very happy with all the goodies he received!	Best airlines to travel with kids!	0
2018-09-17T15:43:31-04:00	Desktop	2	review	Newish aircraft. Excellent aircraft maintenance & service. Warm & efficient cabin service. Good food & beverages.	Very efficient &	0
2018-09-17T15:43:17-04:00	Desktop	2	review	All airlines should follow the customer service provided by Singapore Airlines, I enjoyed the whole flight service was impeccable.	Relaxing trip	0
2018-09-17T15:42:59-04:00	Desktop	2	review	Had a great return flight to Singapore. Plane was good with inflight entertainment and food. Stewards were lovely. Would go again.	Loved it	0
2018-09-17T15:42:01-04:00	Mobile	2	review	Wonderful flight attendants ultra clean great food no stress airline have flown many times with them and all the flights are of a consistent quality	No stress	0
2018-09-17T15:41:59-04:00	Desktop	2	review	Very welcoming, friendly and helpful staff. Food was fine and plenty of it really, and a roll supplied each time as well as dessert. Probably one of the better long haul flights I have done, although in fairness not done too many.	Great to travel with	0
2018-09-17T15:40:38-04:00	Mobile	2	review	The best flight,well present aeroplane, friendly staf,nice and very enjoyable flight. 1 of my favourite airplane to travel specially safety issue. Since 96 always a pleasure to flight with singapore airlines.	The best	0
2018-09-17T15:39:27-04:00	Mobile	2	review	I can't rate Singapore Airlines highly enough. I travelled solo with my baby and toddler and the on board and on ground staff were so helpful and kind to me. They really made the experience (which I had been kind of dreading!) a great one. Lots of nice touches too like baby food, kids meal and free gifts. Also good entertainment, food and nice clean planes.	Exceptional service, particularly recommend for families with young children	0
2018-09-17T15:38:27-04:00	Desktop	2	review	We have family in the UK so travel at least every other year to visit . For the long Haul that it is you cant beat an A380 to fly on - spacious and quiet !! While there are other carriers flying the A380 we have found the best timing for us from both Wellington and London are Singapore flights . Least amount of waiting at airports between flights and marginally the least time in the air as well . There is a free ( with a coupon ) or low cost Lounge in Singapore which makes the break better - just somewhere to relax in quiet surroundings with excellent food and facilities . You need to ask your travel agent about this when booking .	Excellent lounge at Singapore	0
2018-09-17T15:38:10-04:00	Desktop	2	review	I had such an amazing experience on Singapore airlines. The service was wonderful and although we were running quite late from Singapore to shanghai, they held the plane 15 minutes for us. Would definatly recommend this airline.	Wonderful airline!	0
2018-09-17T15:37:09-04:00	Desktop	2	review	Singapore Airlines - outstanding, extraordinary, remarkable, special, excellent, phenomenal Love this Airline I am a Gold Card holder - Fly with them every month x x	Stunning Singapore Airlines	2
2018-09-17T15:36:53-04:00	Desktop	1	review	The flight from Christchurch to Singapore was a bit disappointing as old technolgy in house entertainment, and the plane. Plane from Singapore to Barcelona much newer with touch control on the entertainment and seemed more movies etc. Long flight and was starving by the time they served breakfast about 1.5 hours from landing Barcelona. Flew over in August and came back in September and no updates on the movies so entertaiment was limited as had watched all the best movies on way over. London to Singapore modern plane, then back to old technology and poor service Singapore to Christchurch.	Mixed Services	0
2018-09-17T15:36:00-04:00	Desktop	2	review	From the first Check-in in Wellington, staying over in Singapore to the arrival in Paris a very enjoyable journey. We needed wheelchair assistance all the way, friendly and helpful staff, great flight comfort, excellent meals, WiFi on newer planes, regrettably not on older planes	A most enjoyable return flight from Wellington New Zealand to Paris France	1
2018-09-17T15:35:13-04:00	Desktop	2	review	Can't rate this airline highly enough. July 2018 we flew from Perth to Singapore, Phuket and return on Singapore Airlines. I was a Singapore Airlines virgin and had no idea what to expect. As a regular traveller around Australia, I am used to the level of service offered by our domestic airlines, which is pretty average. Singapore though, wow. They've kept the old school the quality and service and they now have me as their greatest fan. I will be prepared to pay extra to get flights on this airline, rather than suffer through the discomfort of other airlines. It kind of reminded me of what used to set QANTAS used to be like before they decided to go low budget. From the refresher towels offered before take-off, to the decent food served in containers, not cardboard boxes, to the polite, attentive, fast service,...to the extra leg room and seat space and of course the complimentary iin flight entertainment, I've gotta say these flights were some of the best economy experiences I've had in ages. If there was one complaint, it would come from my hubby... he loves his bourbon, so he was disappointed that they only had scotch whisky on offer.	Like QANTAS used to be....	0
2018-09-17T15:34:59-04:00	Desktop	2	review	A good basic airline with all the services and efficient delivery. There is no extra leg room or attention, but it was attractive cost-wise.	Fair to good airline	0
2018-09-17T15:34:50-04:00	Desktop	2	review	Always enjoyable and comfortable flying with SIA even in economy. The crew is attentive, pleasant and helpful. Keep up the good work!	Great service	0
2018-09-17T15:34:42-04:00	Desktop	2	review	The flight was mostly what you would expect from Singapore. Food was reasonable, seats were comfortable and flight was early arrival by more than 45 minutes. I did have some concerns about the staff. I am not a young woman but as I hold a Ph.D I am not a stupid one either. However from the time I sat down I was given the "stupid little old lady" patronising treatment. I was singled out for reminders about seat backs up for take off and reminders putting my admittedly large handbag under the seat ( when my seat back was up and the bag was under the seat). Before landing I was singled out again a good half hour before landing. Passengers around me were not reminded this early. Although I was wearing noise cancelling head phones I had staff touch me and yell instructions and then get clearly annoyed when I took the headset off and asked them to repeat the request. One girl spoke extremely fast with quite an accent and got very annoyed when I asked her to repeat again more slowly. I thought there was a level of ageism going on because other people around me (younger men) were treated with smiles and the staff waited for those wearing head sets to remove them.	Good airline, food. Staff had some issues	0
2018-09-17T15:32:26-04:00	Desktop	2	review	everything they say about the great service is true - attentive crew, modern fleet, physical comforts, attention to detail that starts at airport check-in, the telephone customer support (the SG customer service hotline) the airline canceled several flights (sin/kix and kix/sin) due to closure of KIX (from Typhoon No 21), and we had to change both out- and inbound flights to arrive / depart via NGO instead. the swaps were made within 5 minutes (including time spent in the telephone queue) each time. we had to change the outbound and return flights separately (the typhoon situation developed from one day to the next). - At check-in, the counter staff noticed, and tried to request seats together (w my companion) on the full SIN-NGO flight (which i had not been able to manage, due to the <24-hr short-notice flight change), which i didn't expect, but appreciated. - If there's one thing i can recommend from this experience - call the Singapore hotline if you need something fixed. we also visited the SQ office in Osaka (while there), and they referred us to the singapore office for the latest updates. - The warm welcome by the crew when we board (a constant each time we fly SQ) and super attentive service (gentle reminders to hydrate every so often by asking if we needed something to drink) - Toilet cleanliness - this goes a long, long way in my book. enough said. For the best experience - skip SQ's Facebook messenger chatbot: i'm sure the airline has thousands of people asking all sorts of questions from one minute to the next, and the chatbot probably takes care of these. to get a useful response that I can make a decision about (specifically for the typhoon situation), its best to ring the SG hotline (the number that starts with +65 xxx) to get it efficiently resolved. remember to ask nicely - it goes a long way :-) - enough people have commented on the IFE system, so i'll skip that too (just take it as a way to get some shuteye - we could all benefit from a power nap!)	definitely a great way to fly...	0
2018-09-17T15:31:35-04:00	Mobile	2	review	360° well manicured well taken care passenger Service. Super Courteous Staff. Changi airport it’s a pleasure to stop over. Singapore used to offer 3 days stop over the City is Awesome. Best Food Ever.	Best South East Asia Airline	0
2018-09-17T15:29:19-04:00	Mobile	2	review	staff at Perth airport were able to find a more suitable seat,plane staff coped with all the fussy travelers o board and the food was very good on this trip	Singapore/ Japan trip	0
2018-09-17T15:28:22-04:00	Mobile	2	review	I knew that business class gets big seat and great service, what I didn't know of is that business class passengers even get the express lane pass to go thru customs and security check. I tried the book your chef service and chose lobster meal but wasn't very impressed. Still it was a great flight and I definitely highly recommend it. Hopefully to try the new industrie A380 soon.	Excellent service	0
2018-09-17T15:27:23-04:00	Desktop	2	review	Safe, on schedule, very helpful , helped me with wheelchair as I have a bad knee & unable to walk the full distance of both the airports	All in all , it’s ok	0
2018-09-17T15:26:49-04:00	Desktop	2	review	When we decided to travel to Singapore and Hongkong we chose Singapore airlines as they had a good name the price was good and also being their home area, we were not disappointed although we were in enonomy class we were treated first class from the time we boarded until we left the plane the staff always with a smile doing everything to make your journey enjoyable. The meals are first rate hot tasty and plentiful plus a good drink selection, inflight entertainment consists of a great range of movies music enough to cover every ones needs seats are comfortable, plane was presented spotless and kept that way throughout the flight by the crew we have been back twice now and are looking for our third trip and would not fly with anyone else.	In style	0
2018-09-17T15:22:00-04:00	Desktop	2	review	Lovely crew. Very squashed in the seats though. Meals were good - almost business class like. Amenities in the toilets were also good (toothbrush, ladies necessities etc). Plenty of toilts too so you didnt have to wait	Economy Travel with Singapore Airlines	1
2018-09-17T15:20:45-04:00	Desktop	2	review	As a Kris Flyer Gold I get preferential treatment. The check in at the business class counter is always quick & service professional. the lounge in Sydney is large, comfortable with good food. The inflight service is always of the highest standards. SQ now uses new A380s & comfortable. Hence I always chose SQ.	I generally always fly SQ because they are always provide good service both in the check in & in the plane.	2
2018-09-17T15:18:30-04:00	Desktop	1	review	We were disappointed with our Flight from Melbourne to Barcelona and return. The food was only average, we were not given a travel pack, only socks and eye shade and the seats were not very comfortable. We felt we were not treated any differently from economy class passengers- needing to ask for help to set up our bed - which was not easy. The bed was very uncomfortable and you had to lie at an angle as the section for your feet is set off to one side. When we arrived home we had very sore hips and backs from the poorly designed bed. The other complaint we had was that the Business Class lounge at Barcelona was appalling - overcrowded, worn out seating and very little food. It was a shared lounge and was full of Flight staff and their luggage! We did write to the airline with our issues and they responded quickly and offered us vouchers to spend at their at their Flight shop - which we appreciated.	Disappointing flights	1
2018-09-17T15:17:52-04:00	Desktop	2	review	100% percent service from time of check in to landing. Be careful you might gain an extra 10 lbs from departure to arrival. Constant food between movies and napping. Toiletries before arrival. Take a sleeping pill or tranquilizer or else you"ll be eating nonstop. Cabins very well appointed.	Can't be beaten	1
2018-09-17T15:16:52-04:00	Mobile	2	review	Travelling from the UK to Houston,Texas non stop to visit family for around £350 return is amazing (depends on time of year) You can’t fault that at any level and for them to throw in 2x 22kg bags each and basically all you can eat and drink on top is brilliant. Anyone who says otherwise needs to reassess their travel arrangements because it’s an absolute bargain to behold. All staff are amazingly courteous and diligent. Nothing is a problem and we have travelled many times with SA. Keep up the good work.	A first class Airline	0
2018-09-17T15:13:43-04:00	Desktop	2	review	biggest plane, A380, it was great and we had two seats upstairs by the window, and it was quite comfortable for economy class seating. Service was good a, and th staff really friendly.	big plane	0
2018-09-17T15:13:37-04:00	Desktop	2	review	good food, in house,baggage pick up,all worked well! cabin crew did a good job as well. every thing worked well from start to finish..........	if you have to travel 8/9 hours in a plane , then this is as good as it gets!	0
2018-09-17T15:11:47-04:00	Mobile	2	review	Singapore Airlines is quite possibly the best airline in the world. We recently flew from Singapore to Sydney in business class with a 3 year old and it was a flawless experience on SA’s newest Airbus A380. We were lucky to experience the all business class upper deck cabin. Gracious hosts, delicious food, big comfy seats and the staff took a keen interest in our child’s comfort and journey by offering him a special kid’s meal and games/colouring book for the flight.	World class flight experience	1
2018-09-17T15:09:39-04:00	Mobile	2	review	International flights from two hours up can be a drag if one is squeezed between coach/economy seats. At times, it may be an unavailable asile and sometimes your luck will hinge on the next passenger, including the one in front. Premium Econimy on SQ offers great relief and comfort in all areas. And yes, the comfort, the greetings, the entertainment on board, the food and the welcoming hot towels add to the value for a price that won’t hurt so much.	When You need to Arrive in Mint Condition	1
2018-09-17T15:04:53-04:00	Mobile	2	review	This airline is just awesome. The attention to detail, delicious food and the beautiful attendants made it beyond special. From the first pour of Don Perignon and throughout the entire flight, it was nothing short of magical. Can’t wait to fly on Singapore Air again!!!	Magical beginning to a magical vacation	1
2018-09-17T15:01:45-04:00	Mobile	2	review	Not One of the best.SQ is the best Airline. The service, the choice of meals and seats were comfortable. Enough leg space. Lavatory was very clean with all amenities. I would recommend this airline any day.	# 1 AIRLINE (SQ)	0
2018-09-17T15:00:14-04:00	Desktop	2	review	This was our first Premium Economy flight. Seats were very comfortable & the extra leg room was great. Our only complaint about seating was that the foot rest would not lock in place which was a little annoying. The service from the cabin crew was excellent as were the meals. Our flight schedule was as planned & we arrived on time. We did do extra sectors with Singapore & found that the service was comparable on them all. Would certainly fly with them again.	Pleasant experience	0
2018-09-17T14:59:25-04:00	Desktop	2	review	Very smooth take off and landing, great cabin crew and food. They make you very welcome and comfortable and the premium economy is well worth it.	Very nice trip	2
2018-09-17T14:58:08-04:00	Mobile	2	review	Service on this airline route was impeccable - from the use of the ANA lounge and food offered, through to the in-flight meal and entertainment. Bizarrely for a flight taking off at 9am in the morning, and travelling to a time zone that was only 1 hour difference, most people travelled with their shades down - although the cabin lights never went off. Some people choosing to sleep, but the main meal is served about 3 hours from takeoff around “midday” origin time, but did notice the captain was a little overzealous on the seatbelt sign - not sure if this was due to anticipated turbulence (wasn’t much) or just a way of controlling the masses. When it’s on for this long and no turbulence people ignore it - and Singapore airlines probably need to keep a close eye on this.	Great flight service and entertainment	1
2018-09-17T14:56:04-04:00	Desktop	2	review	This flight was booked on behalf of a company and despite a broken ticket machine at check in it was smooth sailing, the stewards handled the ticket machine error with ease and made me feel comfortable in a situation which would normally make me a little panicky. I'm normally against having others book my flights for me but Singapore Airlines is a fantastic way to fly. There aren't too many companies flying from Australia into Beijing and I would recommend them for future flights and services.	A Fantastic Flight	0
2018-09-17T14:55:33-04:00	Desktop	2	review	Take a neck pillow and use the small pillow they give you for your back staff were really pleasant smiling all the time free drinks plenty food a bit too much as I refused some of it plenty leg room . Great onboard entertainment .	Holiday of a lifetime !!!	1
2018-09-17T14:54:24-04:00	Desktop	2	review	Always reliable and flight attendants are fantastic. They are always pleasant and nothing is a problem. The only down is the food, which I can honestly say has never been fantastic, but that is airplane food for you unless you fly first class. We choose to fly with Singapore whenever we travel to Europe. Changi Airport is amazing, we could learn alot from other countries airports!	always reliable	0
2018-09-17T14:48:34-04:00	Mobile	2	review	I would highly recommend Singapore Airlines for any travellers, their attention to customers was fantastic, food was great, and leg room seemed better than other airlines I have travelled on.	Thoroughly enjoyed my flight	0
2018-09-17T14:48:23-04:00	Desktop	2	review	Always have extremely good service from very friendly and obliging staff. We were held up at Singapore for just over an hour and were kept fully advised on what was happening and the timescale of our flight.	Excellent service	0
2018-09-17T14:46:59-04:00	Desktop	2	review	Best flight we have ever had,,, service was excellent,, comfy seats,good food , and a great selection of movies etc,,Will definately fly Singapore Air again	Amazing	0
2018-09-17T14:46:50-04:00	Desktop	2	review	Paid extra to choose own seats as we had a 14hr and 8hr flight to London and home from Paris. Can not say it was worth the extra as we still had to try to sleep sitting up but we did have exit row seats so could stand whenever we wanted to. For choosing our own seats without taking the flight deals we paid an extra $1,200 each for return flights. Plenty of food but the quality was very poor on one occasion, died overheated spaghetti meal. Generally though the food was acceptable for economy class. The flight staff were great, always friendly. Would definitely fly with Singapore airlines again.	Great flight staff	0
2018-09-17T14:46:44-04:00	Desktop	2	review	Gracious, friendly crew. Food not exceptional and Premium Economy not what it should be - seating and room between rows / Leg room was no better than economy. Dosen't mean I wouldn't fly with them again though!!	Not what I expected	1
2018-09-17T14:46:36-04:00	Desktop	2	review	We elected to fly SIA because we wished to try Premium Economy on the long overnight sector from Singapore to London. Unfortunately they do not offer this service from Adelaide. We broke our journey in Singapore using a SIA Holiday package which is a very convenient option for an overnight stay. The PE was well worth the extra as the seat and service were similar to that offered in Business only a few years ago. The added benefit of SIA is transmitting through Changi deservedly voted as the best airport on the world.	Very professional	1
2018-09-17T14:45:39-04:00	Mobile	2	review	Great airline. On time and the flight crew were professional and courteous the entire long flight. Will fly them again.	The omly way to fly.	0
2018-09-17T14:45:20-04:00	Mobile	1	review	The service crew represents the airlines on a flight. When they are nonchalant in their service, it reflects on the airlines. I was served by a guy with little grace and affection for his job. He did the rudimentary and there was no love for the job or the people he served on the plane. Sad because Singapore Airlines used to be famous for its inflight service.	Service crew behaviour	0
2018-09-17T14:44:23-04:00	Mobile	2	review	It’s always a long flight from London to Auckland if you are in Economy but In my book Singapore Airlines is one of the best. Good amount of leg room, food is ok, service is pleasant, they still give you a toothbrush and socks which most don’t but the best thing in my book is that they still have foot rests which give th opportunity for different positions and to raise your legs a bit which can really make a difference with comfort and sleep.	One of the few to still have foot rests in Economy	1
2018-09-17T14:42:56-04:00	Mobile	2	review	Very comfortable flight, staff are always good. Food is nice, and seats comfortable. Entertainment menu onboard is good. Only 0 is that they will pack plenty of people in, though this is to be expected.	Comfortable	0
2018-09-17T14:41:13-04:00	Mobile	2	review	Singapore Premium economy is better than domestic business class. Their media is fantastic. The included noise cancelling headphones are ok if you don’t have your own. Very spacious feel. Worth it if you can afford the luxury.	Very Good!	0
2018-09-17T14:40:24-04:00	Mobile	2	review	We often fly between Adelaide and Bangkok and always prefer Singapore Airlines. Have flown with Qantas, Emirates, Malaysia and Jetstar and have always been disappointed in comparison. Singapore have the most direct Adelaide via Singapore to Bangkok and return flights with only one hour stop overs. Singapore provide very good food and drinks and the best service. Basically everything by Singapore is better than the other airlines we've flown with. We only recommend Singapore Airlines.	First choice	0
2018-09-17T14:39:28-04:00	Desktop	2	review	easy checkin great food and service so quiet, attendants excellent also easy access to club facilities	best airline i have travelled with	0
2018-09-17T14:36:01-04:00	Desktop	2	review	Singapore Airlines was a fabulous flight, as far as I am concerned. The service was excellent with attentive and professional staff unlike a well known British Airline - the last three flights on which left us all feeling like we had been shot down.	Exemplary	0
2018-09-17T14:35:25-04:00	Desktop	0	review	I sat mid row and was so crowded I could not eat with any dignity. The guy on my left knocked my arm causing my doing to spill and that was the last straw for me. I travelled 12 hours eating only snacks and drinking a can of coke through a straw. Never again will I fly Singapore Airlines. I actually booked Air New Zealand and spent the all the return Journey on this overcrowded uncomfortable airline. The staff where adorable but the Journey was a nightmare.	Super cramped seats in economy	0
2018-09-17T14:32:26-04:00	Mobile	2	review	Great customer service. Seats comfortable and reasonable leg room. Flights on time. Good food. Flown with them a few times and will continue to do so .	Singapore airlines Simply the Best 🎶	0
2018-09-17T14:29:54-04:00	Mobile	2	review	Loved Singapore airlines, have heard about their customer service for quite some time but this is the first time I've flown with them and would not hesitate to fly with them again.	Great entertainment system and service	1
2018-09-17T14:27:58-04:00	Mobile	2	review	We flew Premium Economy from LHR to CHC via Singapore and Sydney, then returned from Auckland via a 24 hour stopover in Singapore. Boarding was orderly and efficient and the flights were on time and excellent. Two were in A380s, new planes that were clean, comfortable, quiet and smooth. The other flights were in 777s which again were clean and comfortable, but noisier and more generally bouncy than the Airbus. I'm not talking about turbulence here, that's a separate issue, but the smoothness of the aircraft in flight. Everything worked well. The entertainment system was very good with an excellent range of films, games and TV etc. We used our own noise cancelling headphones though rather than the ones provided. The service on board was excellent; calm, helpful and efficient. The food was first rate. Flying PE you have the option to 'book the cook' and pre-order your in-flight meals. If you do this, the cabin crew will check your order is correct and when the meal service begins you will receive yours first. We had a range of dinners, snacks and breakfasts all of which were delicious whether asian or western based. How they kept their scrambled eggs so fluffy and light - and in such a huge quantity - I don't know. For the return stopover we used one of their recommended hotels which was comfortable, well-positioned and good value. Our flight to Heathrow was just before midnight and we were able to shower and change at the hotel before being picked up by the transfer mini-bus. A good move in such a humid place. We would certainly fly Singapore Airlines again. We actually had one flight, from Sydney to CHC via Emirates in Economy. It was the shortest flight and the worst. Comfortable enough, but it felt very disorganised, a real bunfight when boarding and disembarking. Maybe it was just the difference between PE and Economy, but it seemed to be like that for everyone. Go Singapore.	Great flights	0
2018-09-17T14:26:41-04:00	Desktop	2	review	Economy on Singapore Air is equivalent to business on any other carrier. Seat comfort, food, service, entertainment - all EXCELLENT.	Best airline in the sky	1
2018-09-17T14:25:27-04:00	Desktop	2	review	We have flown with Singapore Airlines for 2 of our overseas holidays. On both occasions the airline has been efficient and the staff are extremely friendly and helpful. On our recent trip it seems there is slightly more room in the economy section and the seat more comfortable. The menu was well thought out and there were constant offers of water and juice. We chose this airline mainly as it has 1 short stop over in Singapore between destinations which we like but it was also very competitive price wise. We would be more than happy to fly with them again.	Efficient and friendly airline	1
2018-09-17T14:24:28-04:00	Desktop	2	review	Staff are thoughtful and efficient as well as caring. We had a sick passenger on board and the capatain had to divert the journey. He kept us informed all the way. Staff were outstanding in their care of the passenger.great service	Excellent service	2
2018-09-17T14:21:14-04:00	Mobile	2	review	The counter and in flight service was excellent. Flight attendants were very pleasant and always willing to accommodate. I would highly recommend Singapore Airlines.	Excellent service	3
2018-09-17T14:20:33-04:00	Desktop	2	review	I really cannot fault the service Singapore Airlines provides for their customers. Checking in was simple and efficient and with a constant smile on the faces of the whole crew. The meal selection was varied and extremely tasty which catered for all. There were plenty of drinks available along with snacks. Even after a 10 hour flight the crew had a smile and a bon voyage to all passengers. We really look forward to the return leg.	One of the best I have flow with	0
2018-09-17T14:20:10-04:00	Mobile	1	review	A very short review. The standard expectations from a known club like Singapore airlines were well met. The service and food were quite good. The toilets were clean and the flights were more or less on time. My flight was in two parts, from mumbai to Singapore on Airbus and from Singapore to Auckland in a Boeing. While the Airbus journey was superbly comforting even in seating, i faced some seating issues in their Boeing aircraft. Although i had opted for an extra legroom seat, the seat itself was quite cramped for a long 8-9 hour flight as compared to their Airbus. Plus, i had to push my luggage into the overhead cabin quite down the aisle from the place of my seat as there wasn’t room left on top. This made it hard for me to go and get my things especially at night when others are sleeping and you might not want to disturb them. Apart from that, nothing stood out to be exceptional. It was a decent flying experience.	Good but not the best	0
2018-09-17T14:18:29-04:00	Desktop	2	review	Second time to fly Singapore Air - and I can not brag enough on the service you receive on their airlines. The staff is very professional, extremely attentive. We have thourghy enjoyed our trips on their planes.	Excellent service	1
2018-09-17T14:14:47-04:00	Desktop	2	review	Always like flying with Singapore Airlines. The staff are very nice, and you usually take off on time. This time I found the meal service just a little chaotic, but otherwise nothing to grumble about. Bonus is that I think Changi airport one of the best in the world, so hanging around waiting for your flight is not so bad!	Great flight	0
2018-09-17T14:11:45-04:00	Mobile	2	review	So ended up travelling home business due to a broken ankle. Service was as per Singapore Airport standards for all staff - absolutely amazing. The lie flat bed is absolutely the most comfortable I have been whilst traveling. The noise cancelling headphones are so good - makes watching movies on your good size screen much more enjoyable. I am not sure I can ever fly economy again it was that good. Food was lovely but did miss out on breakfast as they are too polite to wake you - set an alarm.	Comfortable with Awesome service	1
2018-09-17T13:56:47-04:00	Desktop	2	review	Plane was old and dated but couldn't fault anything else. From ease of check in to meals and cabin staff everything was excellent	Great airline	0
2018-09-17T13:54:33-04:00	Desktop	2	review	Great service staff very professional. Nothing seemed to be a chore for them and they genuinely appeared to be enjoying their work.	Trip from Melbourne to India return	0
2018-09-17T13:50:09-04:00	Desktop	2	review	When faced with significant travel times, it is always nice to know that there is a comfortable option available. We are big fans of Singapore Airlines - the service is excellent as is the food and beverage, and the cabin itself is very comfortable. A nice wide seat with plenty of room to relax and, of course, the wonderful lie-flat bed which helps the time fly! The lounges in Auckland, Singapore, and London are all excellent, with good refreshment selections and comfortable seating. The shower facilities are also great so one may freshen up in transit. Check in is also easy and efficient. We've flown other airlines on this route, but Singapore Airlines is best by a wide margin.	Great Experience	1
2018-09-17T13:47:54-04:00	Desktop	1	review	The leg room on this plane was terrible. I am not talll and I was squashed, my tall husband was extremely uncomfortable.	A bit squeezie	0
2018-09-17T13:40:20-04:00	Desktop	2	review	Don’t get me wrong, this was a nice flight. But after all the press on Singapore Airlines being the top rated airline in the world I expected more from Business Class. The service was excellent but the amenities and food were not up to the excellence of Virgin, or BA, or even the new Delta planes. No toiletry bag; food choices were limited and not outstanding; bedding felt very used; wines were not great.	Good But Not the Best	2
2018-09-17T13:36:44-04:00	Desktop	0	review	My bags were left at Singapore and arrived only the next day although there was plenty of time to load the bag from one flight to another terrible	flight experience	0
2018-09-17T13:07:15-04:00	Mobile	2	review	The flights were on time and there’s only a maximum 2 hour wait for a connecting flight, which was decent! There is a footrest in the economy seat and the choices of food were great! I would definitely recommend Singapore airlines, it’s good value for money... you receive good service for what you pay for!	The best airlines when travelling in the far east!	0
2018-09-17T12:18:40-04:00	Desktop	2	review	Singapore airline by far has the nicest flight attendants. Their seats are more comfortable than Delta because there is foot rest. Food is also good. And far more movie selections. I hope they provide flights to Atlanta to Singapore, and make Atlanta their hub.	Nicest flight attendants, ever!	0
2018-09-17T12:16:58-04:00	Mobile	2	review	Would highly recommend this airline - even though we were only travelling economy class ... had no complaints at all. Very charming crew, good food - & hope to travel with them next time:)	Excellent	2
2018-09-17T08:24:32-04:00	Desktop	2	review	This is a great airline. We flew roundtrip from Manchester to Houston and the flights both ways were exceptional. The crew are super helpful, the food good (as airline grub goes) and the Tiger beer welcoming. Our seats (we only fly steerage) were comfortable and the TV screen in front of you is the biggest I've seen, with much easier access to the many channels available than other transatlantic airlines I've been on. This is our second time with Singapore Airlines and I'm sure it won't be the last.	A Flight Above The Rest	0
2018-09-16T23:39:35-04:00	Desktop	2	review	Had missed my original the flight (Etihad airlines), but allowed me the experience for fly an alternative route via Singapore ..... there food and seating was great, and for a short person, i enjoyed the extra leg room (something taller persons will enjoy even more) was a real plus. Their staff from checking-in, boarding and flight attendants were great very attentive. Their local flight operators SILK were great. I really enjoyed my experience .......	Change of plan, Change of route ....... great new Experience	0
2018-09-16T22:55:51-04:00	Desktop	0	review	Singapore Airlines' damaged luggage policy is appalling - it excludes damage to wheels, handles and even cuts to your baggage - see copy of policy below. It appears that SA doesn't actually cover any damage to your suitcases. I just returned from a trip to China and found that the handle on my expensive Samsonite suitcase had been damaged. I have traveled a lot (mostly with Qantas) so knew that I had to immediately report the damage at the airport. However, at the baggage counter for Singapore Airlines, the exclusions were pointed out to me. The exclusions are extensive - see below. I couldn't believe that Singapore Airlines will not cover damage that they have done to your suitcases. Seriously? However, I would like to note that the lady at the Counter was very empathetic and nice to me - which took a bit of the sting out of SA's horrible policy. SA Damaged Baggage Policy Except as the applicable Conventions or other law or regulations may otherwise require, we do not assume liability for normal wear and tear to baggage. This includes: Cuts, scratches, scuffs, dents and marks that may occur despite careful handling Damage to, or loss of, protruding parts of the baggage including, straps, pockets, pull handles, hanger hooks, wheels, external locks, security straps, zipper tabs or other parts attached to the baggage Unsuitably-packed luggage (e.g. over-packed) Baggage accepted under the conditions of the Limited Release tag – this includes items retrieved or confiscated by the airport authorities or security personnel	Damaged Luggage Policy - APPALLING	1
2018-09-16T22:12:52-04:00	Mobile	2	review	My return trip to Bangkok meant I flew on Singapore Airlines for part of my trip. I hadn't flown on Singapore Airlines before but heard good things about it. The first thing I did was download the Singapore Airlines mobile app. I'm able to use it for international check in for the Singapore Airlines flights. Boarding was pretty easy and the seat was a good size. It had plenty of leg room and an entertainment system with a lot of movies/music. The cabin crew were efficient and polite. I experienced the complimentary hot towels at the beginning of the flight. That was a nice way to start the flight. The inflighy meals are were tasty and perfect for the flights. The one thing I was amazed by were the complimentary toothbrush/tooth paste and combs in the bathroom. That was pretty nice as it meant I didn't have to grab my own one out of my bag. Overall it was a good experience and one that I would like to experience again.	First time flying with Singapore Airlines	1

2018-09-17T16:01:50-04:00

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We ALWAYS fly with Singapore Airlines whenever we can - their service is simply THE BEST ..... cabin crew are awesome and can't do enough to help. Food & drinks are fantastic and so yummy.

The Best!

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2018-09-17T16:00:55-04:00

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Flew to Heathrow and back on Singapore airlines, it had been a while since we had flown with them, and would still highly recommend them. Very efficient services, very comfy seating and plenty of good entertainment in the 13 odd hours in the air, 2 great flights.

Quality

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2018-09-17T16:00:33-04:00

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Good legroom and very comfortable seat. Service and food was excellent. This made a long flight most tolerable. Will definitely fly them again.

Excellent long flight

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2018-09-17T15:59:54-04:00

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Don;t want to use any other airline == wish they flew domestic (USA)!!!!! Non stop food and drinks of all kinds!!!!

Crew members were EXCELENT!

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2018-09-17T15:59:16-04:00

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Checking in was easy as staff were obliging, managed to change seat allocation for the second leg with Singapore Airline Singapore to Frankfurt to extra leg room. Flight itself was pleasant. Cabin crew friendly and although I did not eat the food did look fine.

As Always Singapore Airlines deliver excellent service.

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2018-09-17T15:58:59-04:00

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Very good airline to fly with .We had separate bookings and the staff managed to sit us together going over but could not manage it fir the return trip.

Very caring staff ,food was fair .

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2018-09-17T15:58:00-04:00

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Coach is Coach with tight seating, but the service is outstanding. Good food and attentive personnel. Constant attention. Two full meals with snacks in between.

Outstanding Food and Service Even in Coach

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2018-09-17T15:56:19-04:00

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I fly Singapore Airline since few years and every time it's an amazing experience. You start to feel good since airport when you see the crew so professional, elegant and available to support. Entertainment user friendly, nice safety video. Everything's done to prepare enjoying un unforgettable experience in Singapore.

Unique Experience

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2018-09-17T15:56:16-04:00

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The air stewardesses look immaculate with beautiful uniforms . They couldn't do enough to help , the best service ever on an airplane and great choice of inflight entertainment. The seats could do with been a little bigger and more legroom but that's my only 0

Fabulous flight

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2018-09-17T15:55:08-04:00

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This was a great flight with service plus and the seating room is fabulous. You. Get full service with drinks, food, and no extras for luggage of 30 kilos each. I would flight again with This airlines as they are service plus

Fly with Singapore Airlines

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2018-09-17T15:54:31-04:00

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I first flew with SQ in 1975 and their service has not changed.In my view they are still the best airline in the world to fly with. Their service to Wellington NZ is no exception.So for all you Kiwis and Aussies crossing the Tasman get on board and enjoy the marvellous airline.

Service Plus

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2018-09-17T15:52:00-04:00

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It was a short flight. But the service was good. Nothing to complain about. Silk Air is quite a small aircraft but for a 55 minutes journey it is okay I guess..

Silk Air

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2018-09-17T15:51:09-04:00

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We have been flying with Singapore airlines now for sometime, it is our preferred choice. Check in was fast and efficient, business class lounge was extremely good as was the food and seriously can't fault it. I believe Their Premium economy is also good with more legroom and choice of meals. Next time we fly to Singapore we might try this.

Great flight, great service

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2018-09-17T15:51:03-04:00

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We were on a family trip together with my elderly parents on a holiday to Perth. My dad's birthday would be in a few days' time and I requested for a birthday cake for him on board, when I was at the airport to check in. The counter staff informed me that it was a little late to get the cake on board but they will arrange for one on our return trip which was nice as it was just a day away from his birthday. What impresses me is that they care for their customers enough though this was a very last minute request. Thank you SIA - you are a great way to fly!

Great Service!

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2018-09-17T15:50:54-04:00

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In May 2017 we went to STAY in Singapore for 1 week, as we had only passed thru many times since a 1 week stay in 1984, A great visit it was too. The in-flight films etc was NOT OPERATING on flight up, And we were compensated with a gift of tea bags on exiting. Would have preferred the system to have been operational, but not so. Flight was GREAT as was our transit private Mercedes to our accomm arranged by our travel agent, Teresa Turton,Travel Associates, Rockingham. Ph 08 95278812 or +61404448440. BRILLIANT for our final journey to Singapore

Last Flight

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2018-09-17T15:47:12-04:00

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Can’t fault the service on Singapore Airlines , and as Economy class goes it is pretty comfortable with a generous luggage allowance . My disappointed comes from a cancelled flight and lack of any assistance offered . We had printed e tickets but were told at checkin they had no record of our booking , we couldn’t get anyone to help us and when we rang them hoping to get help that way we were told ring back in business hours on Monday ,it was Sunday morning ! We ended up be put on a plane to Frankfurt with no hope of a connecting flight ,and again no one to help once we arrived there . We weren’t given any food or accomodation vouchers but had to stay overnight at the Hilton at Frankfurt Airport . Finally the next day we were able to get assistance through Lufthansa Airlines and eventually got a SA flight that night . I sent complaint emails when I got home but had absolutely no response or apology from Singapore Airlines at all ,very disappointing .

Disappointing

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2018-09-17T15:46:52-04:00

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We followed their instructions and printed our check in and boarding passes but this was a complete waste of time and paper as we had to do self boarding passes when at Heathrow. Flight took off 40 minutes late. It was very hot but no drinks were offered until the meal. The air vent controls were well out of reach when sitting. I printed a copy of Singapore airport as the airline couldn't tell us what terminal we were landing at Singapore for transfer to Darwin. Breakfast was served, after the usual sleep period,at mid afternoon local time. The transfer at Singapore, only 2 hours, was ok. another meal was served almost immediately on our leg to Darwin-very similar to the one we had before. Both planes were very clean and the attendants quietly efficient.

Unimpressed

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2018-09-17T15:46:21-04:00

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It is voted one of the top airlines in the world and definitely living to its standard. Wheelchair provided from seat to baggage claim and checkin to gate on departure. Meals were delicious and options for western or asian. Additionally, crews are friendly and helpful, all dressed professionally. Always love Singapore airlines-inhibited by fares.

Awesome airline!

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2018-09-17T15:45:47-04:00

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Good service.. smooth flight.. Great experience. Singapore airline has always been my top choice when it comes to flying.. And I guess it will stay the same position.. I almost wish the flight take longer to arrive! Haha..

Always my top choice

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2018-09-17T15:45:15-04:00

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Good airline. Plane was not as new as AirNZ planes, but service was good and it was on time. It was a code-shared flight and as a result I didnt get my AirNZ points which is disappointing. Just be aware of this if you are an AirNZ points customer. I complained to AIrNZ about this, since its really their issue.

No complaints

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2018-09-17T15:44:17-04:00

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The cabin crew were extremely friendly with my infant and preschooler. They made effort to interact with them, with magic show! When my infant was asleep, they kept her post weaning meal aside and serve when she woke up. My preschooler was very happy with all the goodies he received!

Best airlines to travel with kids!

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2018-09-17T15:43:31-04:00

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Newish aircraft. Excellent aircraft maintenance & service. Warm & efficient cabin service. Good food & beverages.

Very efficient &

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2018-09-17T15:43:17-04:00

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All airlines should follow the customer service provided by Singapore Airlines, I enjoyed the whole flight service was impeccable.

Relaxing trip

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2018-09-17T15:42:59-04:00

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Had a great return flight to Singapore. Plane was good with inflight entertainment and food. Stewards were lovely. Would go again.

Loved it

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2018-09-17T15:42:01-04:00

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Wonderful flight attendants ultra clean great food no stress airline have flown many times with them and all the flights are of a consistent quality

No stress

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2018-09-17T15:41:59-04:00

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Very welcoming, friendly and helpful staff. Food was fine and plenty of it really, and a roll supplied each time as well as dessert. Probably one of the better long haul flights I have done, although in fairness not done too many.

Great to travel with

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2018-09-17T15:40:38-04:00

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The best flight,well present aeroplane, friendly staf,nice and very enjoyable flight. 1 of my favourite airplane to travel specially safety issue. Since 96 always a pleasure to flight with singapore airlines.

The best

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2018-09-17T15:39:27-04:00

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I can't rate Singapore Airlines highly enough. I travelled solo with my baby and toddler and the on board and on ground staff were so helpful and kind to me. They really made the experience (which I had been kind of dreading!) a great one. Lots of nice touches too like baby food, kids meal and free gifts. Also good entertainment, food and nice clean planes.

Exceptional service, particularly recommend for families with young children

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2018-09-17T15:38:27-04:00

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We have family in the UK so travel at least every other year to visit . For the long Haul that it is you cant beat an A380 to fly on - spacious and quiet !! While there are other carriers flying the A380 we have found the best timing for us from both Wellington and London are Singapore flights . Least amount of waiting at airports between flights and marginally the least time in the air as well . There is a free ( with a coupon ) or low cost Lounge in Singapore which makes the break better - just somewhere to relax in quiet surroundings with excellent food and facilities . You need to ask your travel agent about this when booking .

Excellent lounge at Singapore

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2018-09-17T15:38:10-04:00

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I had such an amazing experience on Singapore airlines. The service was wonderful and although we were running quite late from Singapore to shanghai, they held the plane 15 minutes for us. Would definatly recommend this airline.

Wonderful airline!

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2018-09-17T15:37:09-04:00

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Singapore Airlines - outstanding, extraordinary, remarkable, special, excellent, phenomenal Love this Airline I am a Gold Card holder - Fly with them every month x x

Stunning Singapore Airlines

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2018-09-17T15:36:53-04:00

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The flight from Christchurch to Singapore was a bit disappointing as old technolgy in house entertainment, and the plane. Plane from Singapore to Barcelona much newer with touch control on the entertainment and seemed more movies etc. Long flight and was starving by the time they served breakfast about 1.5 hours from landing Barcelona. Flew over in August and came back in September and no updates on the movies so entertaiment was limited as had watched all the best movies on way over. London to Singapore modern plane, then back to old technology and poor service Singapore to Christchurch.

Mixed Services

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2018-09-17T15:36:00-04:00

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From the first Check-in in Wellington, staying over in Singapore to the arrival in Paris a very enjoyable journey. We needed wheelchair assistance all the way, friendly and helpful staff, great flight comfort, excellent meals, WiFi on newer planes, regrettably not on older planes

A most enjoyable return flight from Wellington New Zealand to Paris France

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2018-09-17T15:35:13-04:00

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Can't rate this airline highly enough. July 2018 we flew from Perth to Singapore, Phuket and return on Singapore Airlines. I was a Singapore Airlines virgin and had no idea what to expect. As a regular traveller around Australia, I am used to the level of service offered by our domestic airlines, which is pretty average. Singapore though, wow. They've kept the old school the quality and service and they now have me as their greatest fan. I will be prepared to pay extra to get flights on this airline, rather than suffer through the discomfort of other airlines. It kind of reminded me of what used to set QANTAS used to be like before they decided to go low budget. From the refresher towels offered before take-off, to the decent food served in containers, not cardboard boxes, to the polite, attentive, fast service,...to the extra leg room and seat space and of course the complimentary iin flight entertainment, I've gotta say these flights were some of the best economy experiences I've had in ages. If there was one complaint, it would come from my hubby... he loves his bourbon, so he was disappointed that they only had scotch whisky on offer.

Like QANTAS used to be....

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2018-09-17T15:34:59-04:00

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A good basic airline with all the services and efficient delivery. There is no extra leg room or attention, but it was attractive cost-wise.

Fair to good airline

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2018-09-17T15:34:50-04:00

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Always enjoyable and comfortable flying with SIA even in economy. The crew is attentive, pleasant and helpful. Keep up the good work!

Great service

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2018-09-17T15:34:42-04:00

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The flight was mostly what you would expect from Singapore. Food was reasonable, seats were comfortable and flight was early arrival by more than 45 minutes. I did have some concerns about the staff. I am not a young woman but as I hold a Ph.D I am not a stupid one either. However from the time I sat down I was given the "stupid little old lady" patronising treatment. I was singled out for reminders about seat backs up for take off and reminders putting my admittedly large handbag under the seat ( when my seat back was up and the bag was under the seat). Before landing I was singled out again a good half hour before landing. Passengers around me were not reminded this early. Although I was wearing noise cancelling head phones I had staff touch me and yell instructions and then get clearly annoyed when I took the headset off and asked them to repeat the request. One girl spoke extremely fast with quite an accent and got very annoyed when I asked her to repeat again more slowly. I thought there was a level of ageism going on because other people around me (younger men) were treated with smiles and the staff waited for those wearing head sets to remove them.

Good airline, food. Staff had some issues

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2018-09-17T15:32:26-04:00

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everything they say about the great service is true - attentive crew, modern fleet, physical comforts, attention to detail that starts at airport check-in, the telephone customer support (the SG customer service hotline) the airline canceled several flights (sin/kix and kix/sin) due to closure of KIX (from Typhoon No 21), and we had to change both out- and inbound flights to arrive / depart via NGO instead. the swaps were made within 5 minutes (including time spent in the telephone queue) each time. we had to change the outbound and return flights separately (the typhoon situation developed from one day to the next). - At check-in, the counter staff noticed, and tried to request seats together (w my companion) on the full SIN-NGO flight (which i had not been able to manage, due to the <24-hr short-notice flight change), which i didn't expect, but appreciated. - If there's one thing i can recommend from this experience - call the Singapore hotline if you need something fixed. we also visited the SQ office in Osaka (while there), and they referred us to the singapore office for the latest updates. - The warm welcome by the crew when we board (a constant each time we fly SQ) and super attentive service (gentle reminders to hydrate every so often by asking if we needed something to drink) - Toilet cleanliness - this goes a long, long way in my book. enough said. For the best experience - skip SQ's Facebook messenger chatbot: i'm sure the airline has thousands of people asking all sorts of questions from one minute to the next, and the chatbot probably takes care of these. to get a useful response that I can make a decision about (specifically for the typhoon situation), its best to ring the SG hotline (the number that starts with +65 xxx) to get it efficiently resolved. remember to ask nicely - it goes a long way :-) - enough people have commented on the IFE system, so i'll skip that too (just take it as a way to get some shuteye - we could all benefit from a power nap!)

definitely a great way to fly...

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2018-09-17T15:31:35-04:00

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360° well manicured well taken care passenger Service. Super Courteous Staff. Changi airport it’s a pleasure to stop over. Singapore used to offer 3 days stop over the City is Awesome. Best Food Ever.

Best South East Asia Airline

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2018-09-17T15:29:19-04:00

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staff at Perth airport were able to find a more suitable seat,plane staff coped with all the fussy travelers o board and the food was very good on this trip

Singapore/ Japan trip

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2018-09-17T15:28:22-04:00

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I knew that business class gets big seat and great service, what I didn't know of is that business class passengers even get the express lane pass to go thru customs and security check. I tried the book your chef service and chose lobster meal but wasn't very impressed. Still it was a great flight and I definitely highly recommend it. Hopefully to try the new industrie A380 soon.

Excellent service

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2018-09-17T15:27:23-04:00

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Safe, on schedule, very helpful , helped me with wheelchair as I have a bad knee & unable to walk the full distance of both the airports

All in all , it’s ok

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2018-09-17T15:26:49-04:00

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When we decided to travel to Singapore and Hongkong we chose Singapore airlines as they had a good name the price was good and also being their home area, we were not disappointed although we were in enonomy class we were treated first class from the time we boarded until we left the plane the staff always with a smile doing everything to make your journey enjoyable. The meals are first rate hot tasty and plentiful plus a good drink selection, inflight entertainment consists of a great range of movies music enough to cover every ones needs seats are comfortable, plane was presented spotless and kept that way throughout the flight by the crew we have been back twice now and are looking for our third trip and would not fly with anyone else.

In style

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2018-09-17T15:22:00-04:00

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Lovely crew. Very squashed in the seats though. Meals were good - almost business class like. Amenities in the toilets were also good (toothbrush, ladies necessities etc). Plenty of toilts too so you didnt have to wait

Economy Travel with Singapore Airlines

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2018-09-17T15:20:45-04:00

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As a Kris Flyer Gold I get preferential treatment. The check in at the business class counter is always quick & service professional. the lounge in Sydney is large, comfortable with good food. The inflight service is always of the highest standards. SQ now uses new A380s & comfortable. Hence I always chose SQ.

I generally always fly SQ because they are always provide good service both in the check in & in the plane.

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2018-09-17T15:18:30-04:00

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We were disappointed with our Flight from Melbourne to Barcelona and return. The food was only average, we were not given a travel pack, only socks and eye shade and the seats were not very comfortable. We felt we were not treated any differently from economy class passengers- needing to ask for help to set up our bed - which was not easy. The bed was very uncomfortable and you had to lie at an angle as the section for your feet is set off to one side. When we arrived home we had very sore hips and backs from the poorly designed bed. The other complaint we had was that the Business Class lounge at Barcelona was appalling - overcrowded, worn out seating and very little food. It was a shared lounge and was full of Flight staff and their luggage! We did write to the airline with our issues and they responded quickly and offered us vouchers to spend at their at their Flight shop - which we appreciated.

Disappointing flights

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2018-09-17T15:17:52-04:00

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100% percent service from time of check in to landing. Be careful you might gain an extra 10 lbs from departure to arrival. Constant food between movies and napping. Toiletries before arrival. Take a sleeping pill or tranquilizer or else you"ll be eating nonstop. Cabins very well appointed.

Can't be beaten

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2018-09-17T15:16:52-04:00

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Travelling from the UK to Houston,Texas non stop to visit family for around £350 return is amazing (depends on time of year) You can’t fault that at any level and for them to throw in 2x 22kg bags each and basically all you can eat and drink on top is brilliant. Anyone who says otherwise needs to reassess their travel arrangements because it’s an absolute bargain to behold. All staff are amazingly courteous and diligent. Nothing is a problem and we have travelled many times with SA. Keep up the good work.

A first class Airline

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2018-09-17T15:13:43-04:00

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biggest plane, A380, it was great and we had two seats upstairs by the window, and it was quite comfortable for economy class seating. Service was good a, and th staff really friendly.

big plane

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2018-09-17T15:13:37-04:00

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good food, in house,baggage pick up,all worked well! cabin crew did a good job as well. every thing worked well from start to finish..........

if you have to travel 8/9 hours in a plane , then this is as good as it gets!

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2018-09-17T15:11:47-04:00

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Singapore Airlines is quite possibly the best airline in the world. We recently flew from Singapore to Sydney in business class with a 3 year old and it was a flawless experience on SA’s newest Airbus A380. We were lucky to experience the all business class upper deck cabin. Gracious hosts, delicious food, big comfy seats and the staff took a keen interest in our child’s comfort and journey by offering him a special kid’s meal and games/colouring book for the flight.

World class flight experience

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2018-09-17T15:09:39-04:00

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International flights from two hours up can be a drag if one is squeezed between coach/economy seats. At times, it may be an unavailable asile and sometimes your luck will hinge on the next passenger, including the one in front. Premium Econimy on SQ offers great relief and comfort in all areas. And yes, the comfort, the greetings, the entertainment on board, the food and the welcoming hot towels add to the value for a price that won’t hurt so much.

When You need to Arrive in Mint Condition

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2018-09-17T15:04:53-04:00

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This airline is just awesome. The attention to detail, delicious food and the beautiful attendants made it beyond special. From the first pour of Don Perignon and throughout the entire flight, it was nothing short of magical. Can’t wait to fly on Singapore Air again!!!

Magical beginning to a magical vacation

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2018-09-17T15:01:45-04:00

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Not One of the best.SQ is the best Airline. The service, the choice of meals and seats were comfortable. Enough leg space. Lavatory was very clean with all amenities. I would recommend this airline any day.

# 1 AIRLINE (SQ)

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2018-09-17T15:00:14-04:00

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This was our first Premium Economy flight. Seats were very comfortable & the extra leg room was great. Our only complaint about seating was that the foot rest would not lock in place which was a little annoying. The service from the cabin crew was excellent as were the meals. Our flight schedule was as planned & we arrived on time. We did do extra sectors with Singapore & found that the service was comparable on them all. Would certainly fly with them again.

Pleasant experience

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2018-09-17T14:59:25-04:00

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Very smooth take off and landing, great cabin crew and food. They make you very welcome and comfortable and the premium economy is well worth it.

Very nice trip

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2018-09-17T14:58:08-04:00

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Service on this airline route was impeccable - from the use of the ANA lounge and food offered, through to the in-flight meal and entertainment. Bizarrely for a flight taking off at 9am in the morning, and travelling to a time zone that was only 1 hour difference, most people travelled with their shades down - although the cabin lights never went off. Some people choosing to sleep, but the main meal is served about 3 hours from takeoff around “midday” origin time, but did notice the captain was a little overzealous on the seatbelt sign - not sure if this was due to anticipated turbulence (wasn’t much) or just a way of controlling the masses. When it’s on for this long and no turbulence people ignore it - and Singapore airlines probably need to keep a close eye on this.

Great flight service and entertainment

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2018-09-17T14:56:04-04:00

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This flight was booked on behalf of a company and despite a broken ticket machine at check in it was smooth sailing, the stewards handled the ticket machine error with ease and made me feel comfortable in a situation which would normally make me a little panicky. I'm normally against having others book my flights for me but Singapore Airlines is a fantastic way to fly. There aren't too many companies flying from Australia into Beijing and I would recommend them for future flights and services.

A Fantastic Flight

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2018-09-17T14:55:33-04:00

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Take a neck pillow and use the small pillow they give you for your back staff were really pleasant smiling all the time free drinks plenty food a bit too much as I refused some of it plenty leg room . Great onboard entertainment .

Holiday of a lifetime !!!

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2018-09-17T14:54:24-04:00

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Always reliable and flight attendants are fantastic. They are always pleasant and nothing is a problem. The only down is the food, which I can honestly say has never been fantastic, but that is airplane food for you unless you fly first class. We choose to fly with Singapore whenever we travel to Europe. Changi Airport is amazing, we could learn alot from other countries airports!

always reliable

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2018-09-17T14:48:34-04:00

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I would highly recommend Singapore Airlines for any travellers, their attention to customers was fantastic, food was great, and leg room seemed better than other airlines I have travelled on.

Thoroughly enjoyed my flight

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2018-09-17T14:48:23-04:00

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Always have extremely good service from very friendly and obliging staff. We were held up at Singapore for just over an hour and were kept fully advised on what was happening and the timescale of our flight.

Excellent service

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2018-09-17T14:46:59-04:00

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Best flight we have ever had,,, service was excellent,, comfy seats,good food , and a great selection of movies etc,,Will definately fly Singapore Air again

Amazing

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2018-09-17T14:46:50-04:00

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Paid extra to choose own seats as we had a 14hr and 8hr flight to London and home from Paris. Can not say it was worth the extra as we still had to try to sleep sitting up but we did have exit row seats so could stand whenever we wanted to. For choosing our own seats without taking the flight deals we paid an extra $1,200 each for return flights. Plenty of food but the quality was very poor on one occasion, died overheated spaghetti meal. Generally though the food was acceptable for economy class. The flight staff were great, always friendly. Would definitely fly with Singapore airlines again.

Great flight staff

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2018-09-17T14:46:44-04:00

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Gracious, friendly crew. Food not exceptional and Premium Economy not what it should be - seating and room between rows / Leg room was no better than economy. Dosen't mean I wouldn't fly with them again though!!

Not what I expected

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2018-09-17T14:46:36-04:00

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We elected to fly SIA because we wished to try Premium Economy on the long overnight sector from Singapore to London. Unfortunately they do not offer this service from Adelaide. We broke our journey in Singapore using a SIA Holiday package which is a very convenient option for an overnight stay. The PE was well worth the extra as the seat and service were similar to that offered in Business only a few years ago. The added benefit of SIA is transmitting through Changi deservedly voted as the best airport on the world.

Very professional

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2018-09-17T14:45:39-04:00

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Great airline. On time and the flight crew were professional and courteous the entire long flight. Will fly them again.

The omly way to fly.

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2018-09-17T14:45:20-04:00

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The service crew represents the airlines on a flight. When they are nonchalant in their service, it reflects on the airlines. I was served by a guy with little grace and affection for his job. He did the rudimentary and there was no love for the job or the people he served on the plane. Sad because Singapore Airlines used to be famous for its inflight service.

Service crew behaviour

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2018-09-17T14:44:23-04:00

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It’s always a long flight from London to Auckland if you are in Economy but In my book Singapore Airlines is one of the best. Good amount of leg room, food is ok, service is pleasant, they still give you a toothbrush and socks which most don’t but the best thing in my book is that they still have foot rests which give th opportunity for different positions and to raise your legs a bit which can really make a difference with comfort and sleep.

One of the few to still have foot rests in Economy

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2018-09-17T14:42:56-04:00

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Very comfortable flight, staff are always good. Food is nice, and seats comfortable. Entertainment menu onboard is good. Only 0 is that they will pack plenty of people in, though this is to be expected.

Comfortable

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2018-09-17T14:41:13-04:00

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Singapore Premium economy is better than domestic business class. Their media is fantastic. The included noise cancelling headphones are ok if you don’t have your own. Very spacious feel. Worth it if you can afford the luxury.

Very Good!

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2018-09-17T14:40:24-04:00

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We often fly between Adelaide and Bangkok and always prefer Singapore Airlines. Have flown with Qantas, Emirates, Malaysia and Jetstar and have always been disappointed in comparison. Singapore have the most direct Adelaide via Singapore to Bangkok and return flights with only one hour stop overs. Singapore provide very good food and drinks and the best service. Basically everything by Singapore is better than the other airlines we've flown with. We only recommend Singapore Airlines.

First choice

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2018-09-17T14:39:28-04:00

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easy checkin great food and service so quiet, attendants excellent also easy access to club facilities

best airline i have travelled with

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2018-09-17T14:36:01-04:00

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Singapore Airlines was a fabulous flight, as far as I am concerned. The service was excellent with attentive and professional staff unlike a well known British Airline - the last three flights on which left us all feeling like we had been shot down.

Exemplary

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2018-09-17T14:35:25-04:00

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I sat mid row and was so crowded I could not eat with any dignity. The guy on my left knocked my arm causing my doing to spill and that was the last straw for me. I travelled 12 hours eating only snacks and drinking a can of coke through a straw. Never again will I fly Singapore Airlines. I actually booked Air New Zealand and spent the all the return Journey on this overcrowded uncomfortable airline. The staff where adorable but the Journey was a nightmare.

Super cramped seats in economy

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2018-09-17T14:32:26-04:00

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Great customer service. Seats comfortable and reasonable leg room. Flights on time. Good food. Flown with them a few times and will continue to do so .

Singapore airlines Simply the Best 🎶

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2018-09-17T14:29:54-04:00

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Loved Singapore airlines, have heard about their customer service for quite some time but this is the first time I've flown with them and would not hesitate to fly with them again.

Great entertainment system and service

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2018-09-17T14:27:58-04:00

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We flew Premium Economy from LHR to CHC via Singapore and Sydney, then returned from Auckland via a 24 hour stopover in Singapore. Boarding was orderly and efficient and the flights were on time and excellent. Two were in A380s, new planes that were clean, comfortable, quiet and smooth. The other flights were in 777s which again were clean and comfortable, but noisier and more generally bouncy than the Airbus. I'm not talking about turbulence here, that's a separate issue, but the smoothness of the aircraft in flight. Everything worked well. The entertainment system was very good with an excellent range of films, games and TV etc. We used our own noise cancelling headphones though rather than the ones provided. The service on board was excellent; calm, helpful and efficient. The food was first rate. Flying PE you have the option to 'book the cook' and pre-order your in-flight meals. If you do this, the cabin crew will check your order is correct and when the meal service begins you will receive yours first. We had a range of dinners, snacks and breakfasts all of which were delicious whether asian or western based. How they kept their scrambled eggs so fluffy and light - and in such a huge quantity - I don't know. For the return stopover we used one of their recommended hotels which was comfortable, well-positioned and good value. Our flight to Heathrow was just before midnight and we were able to shower and change at the hotel before being picked up by the transfer mini-bus. A good move in such a humid place. We would certainly fly Singapore Airlines again. We actually had one flight, from Sydney to CHC via Emirates in Economy. It was the shortest flight and the worst. Comfortable enough, but it felt very disorganised, a real bunfight when boarding and disembarking. Maybe it was just the difference between PE and Economy, but it seemed to be like that for everyone. Go Singapore.

Great flights

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2018-09-17T14:26:41-04:00

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Economy on Singapore Air is equivalent to business on any other carrier. Seat comfort, food, service, entertainment - all EXCELLENT.

Best airline in the sky

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2018-09-17T14:25:27-04:00

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We have flown with Singapore Airlines for 2 of our overseas holidays. On both occasions the airline has been efficient and the staff are extremely friendly and helpful. On our recent trip it seems there is slightly more room in the economy section and the seat more comfortable. The menu was well thought out and there were constant offers of water and juice. We chose this airline mainly as it has 1 short stop over in Singapore between destinations which we like but it was also very competitive price wise. We would be more than happy to fly with them again.

Efficient and friendly airline

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2018-09-17T14:24:28-04:00

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Staff are thoughtful and efficient as well as caring. We had a sick passenger on board and the capatain had to divert the journey. He kept us informed all the way. Staff were outstanding in their care of the passenger.great service

Excellent service

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2018-09-17T14:21:14-04:00

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The counter and in flight service was excellent. Flight attendants were very pleasant and always willing to accommodate. I would highly recommend Singapore Airlines.

Excellent service

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2018-09-17T14:20:33-04:00

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I really cannot fault the service Singapore Airlines provides for their customers. Checking in was simple and efficient and with a constant smile on the faces of the whole crew. The meal selection was varied and extremely tasty which catered for all. There were plenty of drinks available along with snacks. Even after a 10 hour flight the crew had a smile and a bon voyage to all passengers. We really look forward to the return leg.

One of the best I have flow with

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2018-09-17T14:20:10-04:00

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A very short review. The standard expectations from a known club like Singapore airlines were well met. The service and food were quite good. The toilets were clean and the flights were more or less on time. My flight was in two parts, from mumbai to Singapore on Airbus and from Singapore to Auckland in a Boeing. While the Airbus journey was superbly comforting even in seating, i faced some seating issues in their Boeing aircraft. Although i had opted for an extra legroom seat, the seat itself was quite cramped for a long 8-9 hour flight as compared to their Airbus. Plus, i had to push my luggage into the overhead cabin quite down the aisle from the place of my seat as there wasn’t room left on top. This made it hard for me to go and get my things especially at night when others are sleeping and you might not want to disturb them. Apart from that, nothing stood out to be exceptional. It was a decent flying experience.

Good but not the best

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2018-09-17T14:18:29-04:00

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Second time to fly Singapore Air - and I can not brag enough on the service you receive on their airlines. The staff is very professional, extremely attentive. We have thourghy enjoyed our trips on their planes.

Excellent service

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2018-09-17T14:14:47-04:00

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Always like flying with Singapore Airlines. The staff are very nice, and you usually take off on time. This time I found the meal service just a little chaotic, but otherwise nothing to grumble about. Bonus is that I think Changi airport one of the best in the world, so hanging around waiting for your flight is not so bad!

Great flight

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2018-09-17T14:11:45-04:00

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So ended up travelling home business due to a broken ankle. Service was as per Singapore Airport standards for all staff - absolutely amazing. The lie flat bed is absolutely the most comfortable I have been whilst traveling. The noise cancelling headphones are so good - makes watching movies on your good size screen much more enjoyable. I am not sure I can ever fly economy again it was that good. Food was lovely but did miss out on breakfast as they are too polite to wake you - set an alarm.

Comfortable with Awesome service

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2018-09-17T13:56:47-04:00

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Plane was old and dated but couldn't fault anything else. From ease of check in to meals and cabin staff everything was excellent

Great airline

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2018-09-17T13:54:33-04:00

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Great service staff very professional. Nothing seemed to be a chore for them and they genuinely appeared to be enjoying their work.

Trip from Melbourne to India return

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2018-09-17T13:50:09-04:00

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When faced with significant travel times, it is always nice to know that there is a comfortable option available. We are big fans of Singapore Airlines - the service is excellent as is the food and beverage, and the cabin itself is very comfortable. A nice wide seat with plenty of room to relax and, of course, the wonderful lie-flat bed which helps the time fly! The lounges in Auckland, Singapore, and London are all excellent, with good refreshment selections and comfortable seating. The shower facilities are also great so one may freshen up in transit. Check in is also easy and efficient. We've flown other airlines on this route, but Singapore Airlines is best by a wide margin.

Great Experience

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2018-09-17T13:47:54-04:00

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The leg room on this plane was terrible. I am not talll and I was squashed, my tall husband was extremely uncomfortable.

A bit squeezie

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2018-09-17T13:40:20-04:00

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Don’t get me wrong, this was a nice flight. But after all the press on Singapore Airlines being the top rated airline in the world I expected more from Business Class. The service was excellent but the amenities and food were not up to the excellence of Virgin, or BA, or even the new Delta planes. No toiletry bag; food choices were limited and not outstanding; bedding felt very used; wines were not great.

Good But Not the Best

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2018-09-17T13:36:44-04:00

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My bags were left at Singapore and arrived only the next day although there was plenty of time to load the bag from one flight to another terrible

flight experience

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2018-09-17T13:07:15-04:00

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The flights were on time and there’s only a maximum 2 hour wait for a connecting flight, which was decent! There is a footrest in the economy seat and the choices of food were great! I would definitely recommend Singapore airlines, it’s good value for money... you receive good service for what you pay for!

The best airlines when travelling in the far east!

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2018-09-17T12:18:40-04:00

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Singapore airline by far has the nicest flight attendants. Their seats are more comfortable than Delta because there is foot rest. Food is also good. And far more movie selections. I hope they provide flights to Atlanta to Singapore, and make Atlanta their hub.

Nicest flight attendants, ever!

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2018-09-17T12:16:58-04:00

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Would highly recommend this airline - even though we were only travelling economy class ... had no complaints at all. Very charming crew, good food - & hope to travel with them next time:)

Excellent

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2018-09-17T08:24:32-04:00

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This is a great airline. We flew roundtrip from Manchester to Houston and the flights both ways were exceptional. The crew are super helpful, the food good (as airline grub goes) and the Tiger beer welcoming. Our seats (we only fly steerage) were comfortable and the TV screen in front of you is the biggest I've seen, with much easier access to the many channels available than other transatlantic airlines I've been on. This is our second time with Singapore Airlines and I'm sure it won't be the last.

A Flight Above The Rest

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2018-09-16T23:39:35-04:00

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Had missed my original the flight (Etihad airlines), but allowed me the experience for fly an alternative route via Singapore ..... there food and seating was great, and for a short person, i enjoyed the extra leg room (something taller persons will enjoy even more) was a real plus. Their staff from checking-in, boarding and flight attendants were great very attentive. Their local flight operators SILK were great. I really enjoyed my experience .......

Change of plan, Change of route ....... great new Experience

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2018-09-16T22:55:51-04:00

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Singapore Airlines' damaged luggage policy is appalling - it excludes damage to wheels, handles and even cuts to your baggage - see copy of policy below. It appears that SA doesn't actually cover any damage to your suitcases. I just returned from a trip to China and found that the handle on my expensive Samsonite suitcase had been damaged. I have traveled a lot (mostly with Qantas) so knew that I had to immediately report the damage at the airport. However, at the baggage counter for Singapore Airlines, the exclusions were pointed out to me. The exclusions are extensive - see below. I couldn't believe that Singapore Airlines will not cover damage that they have done to your suitcases. Seriously? However, I would like to note that the lady at the Counter was very empathetic and nice to me - which took a bit of the sting out of SA's horrible policy. SA Damaged Baggage Policy Except as the applicable Conventions or other law or regulations may otherwise require, we do not assume liability for normal wear and tear to baggage. This includes: Cuts, scratches, scuffs, dents and marks that may occur despite careful handling Damage to, or loss of, protruding parts of the baggage including, straps, pockets, pull handles, hanger hooks, wheels, external locks, security straps, zipper tabs or other parts attached to the baggage Unsuitably-packed luggage (e.g. over-packed) Baggage accepted under the conditions of the Limited Release tag – this includes items retrieved or confiscated by the airport authorities or security personnel

Damaged Luggage Policy - APPALLING

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2018-09-16T22:12:52-04:00

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My return trip to Bangkok meant I flew on Singapore Airlines for part of my trip. I hadn't flown on Singapore Airlines before but heard good things about it. The first thing I did was download the Singapore Airlines mobile app. I'm able to use it for international check in for the Singapore Airlines flights. Boarding was pretty easy and the seat was a good size. It had plenty of leg room and an entertainment system with a lot of movies/music. The cabin crew were efficient and polite. I experienced the complimentary hot towels at the beginning of the flight. That was a nice way to start the flight. The inflighy meals are were tasty and perfect for the flights. The one thing I was amazed by were the complimentary toothbrush/tooth paste and combs in the bathroom. That was pretty nice as it meant I didn't have to grab my own one out of my bag. Overall it was a good experience and one that I would like to experience again.

First time flying with Singapore Airlines

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