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Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue thanks so much for help Us, u r amazing! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir when will the winners of #DestinationDragons be announced? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways thanks :) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP?? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Awesome!!! Sending now. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska ???? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways yes, thanks but took forever | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I'm really craving your pretzels, please send me some. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @United super lame that you charge $8 for tv on an international flight to the US. It isn?t 1997! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways but my bag is still missing | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir just messaged you. Please have someone contact us immediately. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue kids fly. Don't hire people who don't care about them. This guy. #jetblue http://t.co/clvlhfgUZw | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I need some help with a reservation | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue flight 1041 to Savannah, GA | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @usairways US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? What?s up? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @stephenrodrick Your team needs to build capacity | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6 | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways can I book using some sort of breavement program? I need to get home for my pops funeral | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways seriously??? did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Can you help with a seat assignment? 5 people flight 694, PHX to HNL, seats are split up. Anything you can do will be great. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united download jeokoo the American app for air travelers | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue that selfie was extreme. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united and learn how to book flights. http://t.co/MHHS9RUpLv | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd?¦incompetence. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone? I can't wait 2 hours. :( | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold. Unacceptable! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica classiq, luv Virgin America. Greetingz | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united where is our luggage | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir hot stewardess flipped me off | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue any idea when November-December 2015 travel opens up? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways please help on hold 3 hours can't change flights I'm stuck here | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Counting on your flight 989 to get to DC! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways ur "response" was: my "inconvenience was of no matter." U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united take a lesson from @VirginAmerica , they know how to treat customers! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways you are the actual worst. You have zero respect for your passengers. I'm officially done flying with you. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I am following you now | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I will. Thanks. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united So excited I was put on an earlier flight to get home! Woo Hoo! #travel ???ð??ð??? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue they were amazing and thank you! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir no thanks | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot? Now I miss my meeting Atlanta because someone slept in? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue @KyleJudah be responsible for replacing it | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir help http://t.co/hYrAo7A4Uu | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue ok, tx. Will tell the guy sitting next to me at the gate | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir : thanks.are flights operating now or Cancelled Flightled? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir FINALLY! A Passbook option for the SWA App. Thank you!!!!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir when is next lax JFK flight today | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united exactly | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue good to know, thanks so much! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir @karajusto OK we will! Thank you!!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways will I get the full amount credited to my account for US Airways credit? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica omg omg???ð??? nonstop Dallas to Austin on virgin?¨??±??ï?? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir your gate agents at DFW gate B16 are pathetic tonight. Terrible communication, stories changing and apathetic | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united no. I need you to have more than 2 agents at check in. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united @scotthroth scott, need a good book suggestion? | neutral | positive, negative |