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Classify the input using one of these labels: neutral, positive, and negative: | ?@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP?? inconvience* | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @United does a great job of answering public messages. Direct private messages, not so much. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue do bags still fly free or have you started charging? thanks! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Switching planes due to mechanical problems. How does reboarding work? Was A49, now at end of long line. Stuck in middle? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile... | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I will be traveling from LAX to CLT to HTS, I have been rebooked for tomorrow due to the travel advisory. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8 | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Maybe stop telling people the wrong info on your customer service calls. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet. Working is off the table. #disappointed | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I hope so too | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united @CheerTymeDad Gee that's like almost caring about ppl more than $$. Think I'm more int in having a trusted adult w/ daughter . | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | No no no bad airline bad! *bops you with newspaper* ?@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid?? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Life goal: complete ??ï?? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir no, thanks. I think we have it straight! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united correct? What's correct? Sorry I'm lost | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled. Need to get out there ASAP. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Yeah, try harder. No catering truck in sight. Can we just leave now w/o the food won't eat anyway? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir three cheers to your Denver staff. Don't know if we
will get out but they're keeping us smiling. http://t.co/RX8z53M7yy | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united this is atrocious customer service. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I can't call right now. My baby just fell asleep. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united screws up again...to be expected! NEVER AGAIN! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @usairways my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now. Taking way too long http://t.co/NeHnsDCkTY | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir arrangements to reimburse me for the rental I had to get? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir cannot talk to any agents keep getting hung up on crazy | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I love you guys!!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! ???ð?¡ flight #4229 | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help & to call back Late Flightr. FOR A WEEK NOW! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir you're my early frontrunner for best airline! #oscars2016 | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | ?@JetBlue: Our fleet's on fleek. http://t.co/mpi4yuo9jR?? Oh word!!!!?????? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways How can I change without penalty and not have to call customer service | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir is AA951 to São Paulo taking off today? Your colleagues won't tell us any thing | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Utah, I think. And thanks! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways 1917. Thanks for the 5 hour layover in LA too???? Icing on the cake. At least your staff was courteous and helpful.. Not #unreal | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. #inexcusable | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united are you looking for European Flight attendants for Paris or Frankfurt?
Best,
Fabrice | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Spent most of the winter in NNY with Mom, JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I will. Is it down or is just me? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united thanks for ruined my vacation for having poorly maintained aircrafts that can?t fly safely out of STT. #UA1481 #Cancelled Flightledflight | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir would also like say kind move on adding the points ! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue you want me to talk to the wall? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through) Appreciate it! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir need assistance getting an extension on a flight that has expired. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir LUV Ya Too!!!! I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3) | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue the USA help line. i accidentally booked a flight on a thursday instead of a wednesday and want to switch | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir the worst air experience I have ever had and I am not in the first plane yet. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Thank you for the tip! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united so what's the solution? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | Lol great answer.. ?@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.?? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united thanks finally made it.. Missed meetings but what can I do now? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue it's only because I'm wearing #TrueBlueColors! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees? | negative | neutral, positive |