instruction
stringclasses 1
value | input
stringlengths 12
229
| accepted
stringclasses 3
values | rejected
stringclasses 3
values |
|---|---|---|---|
Classify the input using one of these labels: neutral, positive, and negative: | @united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir yes they do http://t.co/wCSAZZQPae | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @HutchinsJim Yes, I made the flight and got my workout in too. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue 2 words: "staff training." What a joke- | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united and I was denied an upgrade because of catering issues??? #poorservice | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Still irritated that our well planned and booked return was messed with & with no warning. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I'm here @ChicagoMidway airport. I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing. #Very mad customer | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. ???? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | Made it to #Costa #Rica and back @JetBlue Missing it already! #Pura #Vida! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue thanks!! Great service in #T5 already! #lovejetBlue | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways that's ok, just know that I'll most likely never book with you again | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Hi there, looks like my connection is delayed too so I'll make it. Thanks! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9 | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir beyond ready | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Change in the Air for Travelers, Investors - @BloombergNews http://t.co/6redD3vC73 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Yes and that is appreciated but misinformation damages credibility. You may want to have someone observe in Newark #fwiw | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways DCA->HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt & 1 announcement 4 > hour! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Will my us air points now be combined with yours? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue: DCA to Nantucket - Washington Business Journal http://t.co/ebxC94kFJD | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir my ticket was booked 1/27 to CUN. Does the arrival time reflect that CUN is now on EST time? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue or she ;) | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Seriously doubt that as I am still sitting inside at the gate. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Any news about the departure of the flight UA51? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue time to reevaluate my nyc carrier. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue you guys need live chat. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir you set a schedule try and keep it !!! #AAALWAYSLate Flight | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir discount for three delays? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | ..... Can you not? ?@JetBlue: Our fleet's on fleek. http://t.co/udPq0flIQo?? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... ??¡ I want free internet | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I ?¤ï¸? you! The only airline that understands us military families and our unpredictable changes. Pound it ???? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Am I upgraded on my next flight? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue That's right! :) Game, set, match. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @usairways this is ridiculous at CLT and we missed our connecting flight because of a chuckhole on runway?? #shameful (1/1) | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir is having a sale! I'm delighted! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @keithlaw I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story! #Creditcardsales | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ??ï?â?ï?â?ï?â?ï?â?ï?â?ï?â?ï?? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united: "Left gate 5 minutes early."
My thoughts: "That doesn't count if you sit on the Tarmac for a half hour." #comeonpeople | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I?m getting an ?it depends?? vibe. Fair enough! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( </3 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united @annricord 0162431184663.
3 of your agents said we would be refunded. Agents said United should never have sold us the ticket. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously?? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united tried that. Cannot figure out where to go to get it. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue the big board says we aren't leaving until after 8:30 ??© | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @hhagerty that's a lie. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica I love the dancing little richard. cool beans. | positive | neutral, negative |